#MineCraftHelp IRC Chat Logs

#1 [00:00] <Absol> Pulkanator: Go to Control Panel, and click on "Uninstall a Program" (may also be called "Programs and Features"). Then, right click on the Minecraft entry and select "Uninstall".
#2 [00:00] <Absol> Pulkanator: Afterwards, restart your PC, then download and run the .msi at https://minecraft.net/en-us/download
#3 [00:00] <mattym> Corey, You will need to contact Mojang support then.
#4 [00:00] <mattym> ??> Corey account/send-email
#5 [00:00] <Absol> Corey: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#6 [00:00] <Absol> Corey: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
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#15 [00:31] * Ldrago9231 [webchat@c-73-224-118-54.hsd1.fl.comcast.net] has joined #minecrafthelp
#16 [00:31] <Ldrago9231> hello
#17 [00:31] * Freddie [webchat@host86-150-172-41.range86-150.btcentralplus.com] has joined #minecrafthelp
#18 [00:32] <Ldrago9231> How do i play crossplatform between windows 10 and pocket edition?
#19 [00:33] <Freddie> my game crashes immediately after loading up a world... what can I do to prevent this?
#20 [00:33] <Ldrago9231> what version is it
#21 [00:34] <Freddie> ink but i have tried on older versions and the same thing happens
#22 [00:34] <Freddie> 1.4.2
#23 [00:34] <Freddie> not sure what happened there
#24 [00:34] <Ldrago9231> is this on non windows 10 pc's
#25 [00:35] <Freddie> honestly... i have no idea
#26 [00:35] <Freddie> i just bought this laptop
#27 [00:35] <Freddie> how can i check?
#28 [00:35] <Ldrago9231> does this laptop have microsoft store
#29 [00:36] <Freddie> yea has the store on the bottom bar
#30 [00:36] <Ldrago9231> then its windows 10
#31 [00:37] <Freddie> that good or bad?
#32 [00:37] <Ldrago9231> but windows 10 is on 1.11.4
#33 [00:37] <Ldrago9231> you have an older copy
#34 [00:37] <Ldrago9231> you may need to update
#35 [00:37] <Freddie> lemmie load up the launcher again and check
#36 [00:37] <Ldrago9231> its good
#37 [00:37] <Freddie> cause i literally downloaded minecraft yesterday
#38 [00:38] <Freddie> 1.14.2
#39 [00:39] <Ldrago9231> hmm
#40 [00:40] * Jesuss_ [webchat@cpe-120-149-92-131.wb03.wa.asp.telstra.net] has joined #minecrafthelp
#41 [00:40] <Acitiy__> bought new or used?
#42 [00:40] <Freddie> used
#43 [00:40] <Freddie> was my brothers
#44 [00:40] <Acitiy__> how long he had it?
#45 [00:41] <Freddie> not sure tbh
#46 [00:41] <Freddie> 4
#47 [00:41] <Freddie> maybe 5 years
#48 [00:41] <Acitiy__> should be able to run it. make sure your drivers are installed.
#49 [00:41] <Freddie> whats that and how do I make sure
#50 [00:42] <Freddie> sorry for being so hard ahahah
#51 [00:42] <Ldrago9231> im still trying to connect pocket edition and windows 10 version
#52 [00:43] <Jesuss_> Anyone here able to help me with something?
#53 [00:43] <Acitiy__> freddie follow these instructions https://imgur.com/a/N7sQD
#54 [00:43] <Ldrago9231> connecting windows 10 and pocket edtion
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#56 [00:44] <Jesuss_> Anyone here able to help me with something?
#57 [00:44] <Ldrago9231> connecting windows 10 and pocket edtion
#58 [00:45] <Acitiy__> just join the server Ldrago9231
#59 [00:45] * Ldrago9231 [webchat@c-73-224-118-54.hsd1.fl.comcast.net] has quit. (Quit: webchat.esper.net)
#60 [00:45] * Freddie [webchat@host86-150-172-41.range86-150.btcentralplus.com] has joined #minecrafthelp
#61 [00:45] <Acitiy__> ask the question Jesuss_
#62 [00:47] <Jesuss_> Well, my account is "lost". I tried to log into my account and none of the passwords don't work but I also never have had access to the email I signed up with because I miss spelled the email address when I registered and now I don't know what to do.
#63 [00:47] <Jesuss_> I also contacted Mojang and they havnt gotten back to me at all
#64 [00:47] <Acitiy__> make that misspelled email if it is available
#65 [00:48] <Acitiy__> and good luck, wait times are long for mojang
#66 [00:48] <Jesuss_> cant really because bigpond now is .net not .com XD
#67 [00:50] <Jesuss_> So no one can help?
#68 [00:50] <Acitiy__> okay. I assume you have nothing else to show proof of ownership, best buy yourself a new copy.
#69 [00:51] <Jesuss_> I have receipt of me buying a rank on a server?
#70 [00:51] <Jesuss_> A new copy of what?
#71 [00:51] <Acitiy__> minecraft
#72 [00:51] <Jesuss_> dayummm man that account was worth a lot
#73 [00:51] <Jesuss_> XD
#74 [00:52] <Acitiy__> You won't make that mistake again, probably.
#75 [00:53] <Jesuss_> aight. anyways cheers for that
#76 [00:53] * Freddie [webchat@host86-150-172-41.range86-150.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#77 [00:57] * sgoye [webchat@cpe-76-174-245-140.socal.res.rr.com] has joined #minecrafthelp
#78 [01:00] <sgoye> May I update my Realm, my friends and I are lagging in the game, we would pay more for it :>
#79 [01:07] * Acidity [~Acidity_@ip-96-45-234-82.swatco.com] has joined #minecrafthelp
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#82 [01:12] <GGBlitz> Hey anyone here?
#83 [01:13] * GGBlitz [webchat@pool-72-90-157-238.nwrknj.east.verizon.net] has quit. (Client Quit)
#84 [01:15] * Matt13214 [webchat@cpe-101-162-135-125.bpw3-r-036.woo.qld.bigpond.net.au] has joined #minecrafthelp
#85 [01:15] <Matt13214> can't log in
#86 [01:16] <Matt13214> are all logins using emaill address now?
#87 [01:16] <Andrio> Matt13214, no; only if you have a Mojang account
#88 [01:16] <Matt13214> ok, how do i know?
#89 [01:23] <Andrio> Matt13214, what's your Minecraft profile name?
#90 [01:26] * constellati0n [webchat@cpe-76-176-194-64.san.res.rr.com] has joined #minecrafthelp
#91 [01:27] <constellati0n> I'm having trouble remembering the email I used previously but I can recall my username. Is there a way to find the email I used to register?
#92 [01:29] <Andrio> ??> constellati0n account/forgot-email
#93 [01:29] <Absol> constellati0n: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#94 [01:36] <constellati0n> I've tried all of the emails possible, but I'm still not finding anything.
#95 [01:40] <Andrio> mm
#96 [01:40] <Andrio> ??> constellati0n account/send-email
#97 [01:40] <Absol> constellati0n: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#98 [01:40] <Absol> constellati0n: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#99 [01:40] * Costy [webchat@31.5.155.17] has joined #minecrafthelp
#100 [01:41] <Costy> Hi have an
#101 [01:41] <Costy> I have an issue*
#102 [01:42] * IB1amelagg [webchat@157-131-181-60.static.sonic.net] has joined #minecrafthelp
#103 [01:42] <IB1amelagg> d
#104 [01:42] <IB1amelagg> d
#105 [01:42] <IB1amelagg> d
#106 [01:42] <IB1amelagg> d
#107 [01:42] * Absol kicked IB1amelagg from #minecrafthelp (Reason: B1amelagg :Stop spamming)
#108 [01:42] <Costy> When i wanna redeem my minecraft windows 10 edition it's says that its already redeem what can I do ?
#109 [01:43] * IB1amelagg [webchat@157-131-181-60.static.sonic.net] has joined #minecrafthelp
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#111 [01:43] <IB1amelagg> help me
#112 [01:43] <IB1amelagg> The game crashed whilst initializing game
#113 [01:43] <IB1amelagg> Error: java.lang.OutOfMemoryError: Java heap space
#114 [01:57] * luizzeppy [webchat@dsl-187-144-168-134-dyn.prod-infinitum.com.mx] has joined #minecrafthelp
#115 [01:57] <luizzeppy> Hi!
#116 [01:59] <IB1amelagg> hi
#117 [02:01] <luizzeppy> Well where do I start?
#118 [02:01] <luizzeppy> I have a problem with my account and it is that it does not allow me to access it and the password reset link does not reach my email
#119 [02:02] <Andrio> ??> IB1amelagg launcher/crash-log
#120 [02:02] <Absol> IB1amelagg: We need to see your crash log, which is created after a crash.
#121 [02:02] <Absol> IB1amelagg: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the crash-reports folder, then open the most recent text file and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#122 [02:02] <Andrio> luizzeppy, checked your spam folder?
#123 [02:02] <IB1amelagg> https://paste.ubuntu.com/p/zVgFk4cMyd/
#124 [02:03] <IB1amelagg> they're all the same
#125 [02:04] <luizzeppy> It is also not in the spam folder
#126 [02:04] <Andrio> ??> IB1amelagg win/reinst
#127 [02:04] <Absol> IB1amelagg: You may need to reinstall the locally installed files that Minecraft puts into place.
#128 [02:04] <Absol> IB1amelagg: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#129 [02:04] * Coffee [webchat@undefined.hostname.localhost] has joined #minecrafthelp
#130 [02:05] <luizzeppy> This problem I think is a long time ago I do not have the launcher because I'm from a new computer, so it does not let me access the website
#131 [02:05] <IB1amelagg> I delete everything?
#132 [02:05] <Coffee> Hello! I bought Minecraft back many years ago, I wanna say 2012, and am trying to recover that account.
#133 [02:06] <Coffee> I can't seem to remember the email I set it up with
#134 [02:06] <Andrio> IB1amelagg, don't delete your saves. That would be bad.
#135 [02:06] <IB1amelagg> ok
#136 [02:07] <luizzeppy> Literal I have nothing, just a password change message of 2016
#137 [02:07] <IB1amelagg> minecraft is downloading right now, I'll report back on how it goes
#138 [02:07] <luizzeppy> My problem is similar to that of coffe but I do know my account and password
#139 [02:07] <Andrio> ??> luizzeppy account/send-email
#140 [02:07] <Absol> luizzeppy: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#141 [02:08] <Absol> luizzeppy: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#142 [02:08] <Andrio> ??> Coffee account/forgot-email
#143 [02:08] <Absol> Coffee: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#144 [02:08] <IB1amelagg> yay it launched thanks guys
#145 [02:08] <Andrio> no problem.
#146 [02:08] <IB1amelagg> ahh settings
#147 [02:09] <IB1amelagg> ty for the help
#148 [02:09] * IB1amelagg [webchat@157-131-181-60.static.sonic.net] has quit. (Quit: webchat.esper.net)
#149 [02:09] <Coffee> Yeah I tried all my past email address I've used since then and dont have anything about Minecraft or Mojang
#150 [02:09] <Coffee> So i'm not sure where it get sent to.
#151 [02:10] <Coffee> I also had it for xbox 360 back then
#152 [02:10] <luizzeppy> This is a problem I do not have any purchase code in my mail, in case I do not have anything of mojang
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#154 [02:12] <Andrio> luizzeppy, check the link on that form
#155 [02:13] <luizzeppy> I already fill it but says until April answer
#156 [02:13] * Jgeh [webchat@c-67-191-233-214.hsd1.ga.comcast.net] has joined #minecrafthelp
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#158 [02:18] <Andrio> huh?
#159 [02:26] <luizzeppy> It's what it says on the website
#160 [02:29] <Andrio> 'We're currently replying to cases received on April 29th.'
#161 [02:32] * Ewan [webchat@97e44e55.skybroadband.com] has joined #minecrafthelp
#162 [02:32] <Ewan> Hello
#163 [02:32] <Ewan> I can't log in to my minecraft account
#164 [02:32] * qethr [webchat@14-202-182-13.tpgi.com.au] has joined #minecrafthelp
#165 [02:32] <qethr> help migrate account
#166 [02:32] <Andrio> What happen?
#167 [02:32] <Ewan> I can't log in to my minecraft account
#168 [02:33] <qethr> wont let me transfer across
#169 [02:33] <qethr> ive bought the game before
#170 [02:33] <Ewan> Same with me in a way
#171 [02:33] <qethr> but says that it wont let me go from minecraft account to mojang account
#172 [02:33] <Ewan> i have bought it but forgot m login
#173 [02:34] * qethr [webchat@14-202-182-13.tpgi.com.au] has quit. (Client Quit)
#174 [02:35] <Ewan> I can't log in to my minecraft account?
#175 [02:35] <Ewan> please can you help
#176 [02:35] <Ewan> please can you help
#177 [02:36] * Ewan [webchat@97e44e55.skybroadband.com] has left #minecrafthelp
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#179 [02:50] * Acidity [~Acidity_@ip-96-45-234-82.swatco.com] has quit. (Read error: Connection reset by peer)
#180 [02:53] * alex4 [webchat@cpe-104-35-93-122.socal.res.rr.com] has joined #minecrafthelp
#181 [02:55] <alex4> hi im looking for help because whenever i open my minecraft launcher and go into a game, single player or multiplayer it doesnt matter, my minecraft crashes with the error message “A fatal error has been detected by the Java Runtime Environment“ and “Failed to write core dump. Minidumps are not enabled by default on client versions of Windows”. I c
#182 [02:55] <alex4> an only run versions 1.8.9 and earlier. any suggestions?
#183 [02:56] <alex4> forgot to add^^ it works for like 2 seconds before crashing. like if i were to join a world it would load and i could move for 2 seconds then it crashes
#184 [02:57] * John [webchat@137-226-105-78.east.dsl.telkomsa.net] has joined #minecrafthelp
#185 [02:57] <John> Hi
#186 [02:57] <John> https://libraries.minecraft.net/com/mojang/javabridge/1.0.22/javabridge-1.0.22.jar
#187 [02:57] <John> I get that problem everytime
#188 [02:57] <John> What do I do?
#189 [02:58] * John is now known as Guest97435
#190 [02:58] <Guest97435> Whenever I try to play 1.14 it says that it could not download javabridge
#191 [02:58] <Guest97435> How do I fix that?
#192 [03:07] * Paulosdavincy [webchat@h103183.upc-h.chello.nl] has joined #minecrafthelp
#193 [03:07] <Paulosdavincy> I have a macbook and a pc which I use to play minecraft. I have 1 internet network that I use for both devices. When I try to play on servers, I have no problems with my macbook but when I try to play with my pc it gives me connection failed timed out so my internet network isn't the problem right? but then what could cause this on my pc?
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#197 [03:33] * Mr3JZ [webchat@86-125-156-221.rdsnet.ro] has joined #minecrafthelp
#198 [03:35] <Mr3JZ> Hello. Is there any way to get a look on world generation algo? For a given seed I would like to know (if possible) the location of gold blocks. Thanks :)
#199 [03:39] * Ben_Dover [webchat@cpe-71-75-129-73.carolina.res.rr.com] has joined #minecrafthelp
#200 [03:40] <Andrio> Mr3JZ, you can try generating the same world in creative mode. Or find a mesa; there's plenty of gold there.
#201 [03:40] * Mr3JZ [webchat@86-125-156-221.rdsnet.ro] has quit. (Quit: webchat.esper.net)
#202 [03:40] <Ben_Dover> yo can any one help me, i got the game on a card a little bit ago and having trouble getting it can any one help
#203 [03:48] * cc [webchat@203-221-228-121.tpgi.com.au] has joined #minecrafthelp
#204 [03:49] <cc> Hello, im going round in circles trying to reset my Account security questions. I get the email to reset them but then it asks me to login in order to do it which I cannot do without answering the security questions????
#205 [03:52] * Mr3JZ [webchat@86-125-156-221.rdsnet.ro] has joined #minecrafthelp
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#207 [03:54] <Andrio> ??> cc account/send-email
#208 [03:55] <Absol> cc: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#209 [03:55] <Absol> cc: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#210 [04:10] * Steve_Freddy [webchat@ip-95-222-214-204.hsi15.unitymediagroup.de] has joined #minecrafthelp
#211 [04:11] <Steve_Freddy> Hallo
#212 [04:11] <Steve_Freddy> I dont can connect in my Account
#213 [04:12] * Steve_Freddy [webchat@ip-95-222-214-204.hsi15.unitymediagroup.de] has quit. (Client Quit)
#214 [04:14] * TIMTHEO30 [webchat@lfbn-1-7935-54.w92-167.abo.wanadoo.fr] has joined #minecrafthelp
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#216 [04:34] * John [webchat@137-226-105-78.east.dsl.telkomsa.net] has joined #minecrafthelp
#217 [04:34] <John> hi
#218 [04:35] <John> How do I log in
#219 [04:35] * John is now known as Guest63674
#220 [04:35] * Guest63674 [webchat@137-226-105-78.east.dsl.telkomsa.net] has quit. (Client Quit)
#221 [04:37] * bolt [webchat@host86-164-68-19.range86-164.btcentralplus.com] has joined #minecrafthelp
#222 [04:38] <bolt> so what should i do cos someone changed my minecraft name to xxspoinklordxx but i dont want that name lol
#223 [04:38] <bolt> from boltning
#224 [04:45] * Celia_22122007 [kiwiirc@227.196.11.37.dynamic.jazztel.es] has joined #minecrafthelp
#225 [04:45] * Espercorn kicked Celia_22122007 from #minecrafthelp (Reason: elia_22122007 :Banned: Please use our official client: https://minecraftirc.net/minecrafthelp/landing)
#226 [04:49] * manny_xeni [webchat@46.246.200.41.dsl.dyn.forthnet.gr] has joined #minecrafthelp
#227 [04:49] <manny_xeni> I cant buy minecraft with a paysafe card
#228 [04:51] * manny_xeni [webchat@46.246.200.41.dsl.dyn.forthnet.gr] has quit. (Client Quit)
#229 [04:54] * g4 [webchat@cpe-172-250-214-204.socal.res.rr.com] has joined #minecrafthelp
#230 [04:54] * NoWlan [webchat@80-121-72-150.adsl.highway.telekom.at] has joined #minecrafthelp
#231 [04:55] <g4> need help cant log in to my account and i cant reset my questions i keep getting this {"errors":{"answer0":"Required"}}
#232 [04:56] <NoWlan> I have the problem that when I log in I'm not online (internet)
#233 [04:58] * DarkNoddy [~mordi@ti0020a400-0893.bb.online.no] has joined #minecrafthelp
#234 [04:59] * g4 [webchat@cpe-172-250-214-204.socal.res.rr.com] has quit. (Quit: webchat.esper.net)
#235 [04:59] * McKinley [webchat@ip5f5bf6fc.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#236 [05:00] <McKinley> yes
#237 [05:00] <McKinley> hey
#238 [05:02] * NoWlan [webchat@80-121-72-150.adsl.highway.telekom.at] has quit. (Quit: webchat.esper.net)
#239 [05:02] * Honndar [webchat@199.115.145.11] has joined #minecrafthelp
#240 [05:02] <McKinley> Hello ?
#241 [05:02] <McKinley> Hello ?
#242 [05:03] * Honndar [webchat@199.115.145.11] has left #minecrafthelp
#243 [05:04] * McKinley [webchat@ip5f5bf6fc.dynamic.kabel-deutschland.de] has quit. (Client Quit)
#244 [05:11] <Galaxy_2Alex> bolt, Make sure your account is secure, also don't use the same password for everything.
#245 [05:12] <Galaxy_2Alex> bolt, You will have to wait the 30 or 37 days to change your name back.
#246 [05:25] <bolt> oof ok
#247 [05:25] <bolt> thanks
#248 [05:25] * bolt [webchat@host86-164-68-19.range86-164.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#249 [05:39] * LeMaxman [webchat@13.193.107.92.dynamic.wline.res.cust.swisscom.ch] has joined #minecrafthelp
#250 [05:46] <LeMaxman> https://paste.gg/p/anonymous/88e55428400f4ebd90da05a0114fb1bd
#251 [05:47] <Galaxy_2Alex> LeMaxman, Have you already submitted an account support request to Mojang?
#252 [05:48] <LeMaxman> yes
#253 [05:48] <Galaxy_2Alex> LeMaxman, Please wait for them to answer.
#254 [05:48] <LeMaxman> Galaxy_2Alex okay thank you
#255 [05:55] * mark2511 [webchat@77.241.140.197.bredband.3.dk] has joined #minecrafthelp
#256 [05:55] <mark2511> my acc is on my old hotmail but can't log on to it. can i change it ?
#257 [06:04] <Greymagic27> ??> mark2511 account/send-email
#258 [06:04] <Absol> mark2511: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#259 [06:04] <Absol> mark2511: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#260 [06:16] * apple [webchat@ool-944ba50b.dyn.optonline.net] has joined #minecrafthelp
#261 [06:18] <apple> i tried the download a mod from forge, and when I played as the forge configuration, I couldn't load minecraft. Then I tried the regular 1.14.2 configuration. I couldn't load minecraft. Help.
#262 [06:18] <Greymagic27> ??> apple mods
#263 [06:18] <Absol> apple: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#264 [06:18] <Absol> apple: You can try seeking help on the forum https://www.minecraftforum.net/forums/support/java-edition-support , or FTB subreddit https://www.reddit.com/r/feedthebeast/
#265 [06:18] <Greymagic27> apple, Does it happen in regular 1.14.2?
#266 [06:18] <Galaxy_2Alex> apple, Are you using the Beta version of the launcher?
#267 [06:19] * Upsakas [webchat@10-246-167-46.slunecny.net] has joined #minecrafthelp
#268 [06:19] <apple> i dont know....
#269 [06:20] <apple> i was trying to install the biomes o plenty mod.
#270 [06:21] <apple> and yes Greymagic27 It happens in regular 1.14.2.
#271 [06:21] <Galaxy_2Alex> apple, Did the launcher recently change looks for you?
#272 [06:21] <apple> nope
#273 [06:22] <Upsakas> Hello, I have a bit of an issue, I tried to login as I have Minecraft for on the computer, but I cant remember my email address or password, as it was a while ago, I do know my username... is there anything that can be done?
#274 [06:22] <Greymagic27> ??> Upsakas account/send-email
#275 [06:22] <Absol> Upsakas: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#276 [06:22] <Absol> Upsakas: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#277 [06:22] <Galaxy_2Alex> Upsakas, Have you already submitted an account support request to Mojang?
#278 [06:22] <Galaxy_2Alex> ??> apple win/reinst
#279 [06:22] <Absol> apple: You may need to reinstall the locally installed files that Minecraft puts into place.
#280 [06:22] <Absol> apple: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#281 [06:23] <apple> thank you
#282 [06:23] <Upsakas> I cannot as I dont know my email address, and they need this in order to make a support request
#283 [06:24] <Galaxy_2Alex> Upsakas, Contact them nonetheless, and give them as many details as possible, like birth date, previous usernames and previous email addresses for example.
#284 [06:24] <alex4> hi im looking for help because whenever i open my minecraft launcher and go into a game, single player or multiplayer it doesnt matter, my minecraft crashes with the error message “A fatal error has been detected by the Java Runtime Environment“ and “Failed to write core dump. Minidumps are not enabled by default on client versions of Windows”. I c
#285 [06:24] <alex4> an only run versions 1.8.9 and earlier. any suggestions?
#286 [06:24] * apple [webchat@ool-944ba50b.dyn.optonline.net] has quit. (Quit: webchat.esper.net)
#287 [06:24] <Galaxy_2Alex> alex4, We need the full error log please.
#288 [06:24] <Galaxy_2Alex> ??> alex4 paste
#289 [06:24] <Upsakas> I cannot, they wont allow me to make a ticket as I dont know my email address I registered with and also dont have the transaction ID (as it is in the email I registered with)
#290 [06:25] <Absol> alex4: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#291 [06:25] <Greymagic27> Upsakas, Use an email address that you currently have access to
#292 [06:25] <Upsakas> ok, but what do I fill in at the transaction ID?
#293 [06:26] <Galaxy_2Alex> Upsakas, "Unknown" is probably the best option.
#294 [06:26] <Upsakas> I will try
#295 [06:33] <alex4> this is the error log Galaxy_2Alex https://paste.ubuntu.com/p/8vVsHZCMvS/
#296 [06:35] <Galaxy_2Alex> alex4, Open 1.13.2, and disable VBOs in the video settings, then try joining a world.
#297 [06:38] <alex4> that didnt work sigh Galaxy_2Alex
#298 [06:38] <Galaxy_2Alex> ??> alex4 win/dxdiag
#299 [06:38] <Absol> alex4: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#300 [06:38] <alex4> the link is broken
#301 [06:39] * jaewon4017 [webchat@211.49.200.103] has joined #minecrafthelp
#302 [06:39] <Greymagic27> It works fine for me
#303 [06:39] <jaewon4017> help
#304 [06:39] <Galaxy_2Alex> alex4, What does it say when you try to open it?
#305 [06:39] <alex4> 404 not found
#306 [06:39] <jaewon4017> 들어갈수가 없어요
#307 [06:39] <Galaxy_2Alex> alex4, http://hopper.minecraft.net/help/pixel-format-not-accelerated/support
#308 [06:40] * jaewon4017 [webchat@211.49.200.103] has quit. (Client Quit)
#309 [06:40] <alex4> sorry but it still doesnt work ahh
#310 [06:40] <Galaxy_2Alex> alex4, Try this: https://bit.ly/1mwmXsn
#311 [06:45] * alex4 [webchat@cpe-104-35-93-122.socal.res.rr.com] has quit. (Quit: webchat.esper.net)
#312 [06:47] * alex4 [webchat@mobile-107-77-227-9.mobile.att.net] has joined #minecrafthelp
#313 [06:47] <alex4> ok sorry it made me exit but im back
#314 [06:47] <alex4> this is the thing u asked for Galaxy_2Alex https://paste.ubuntu.com/p/JzPMyQwdBV/
#315 [06:49] <Galaxy_2Alex> alex4, Download and Install this driver: https://downloads.dell.com/FOLDER05287333M/1/Intel-HD-and-HD-4000-Graphics-Driver_41YY8_WIN_10.18.10.5059_A19.EXE
#316 [06:55] * alex4 [webchat@mobile-107-77-227-9.mobile.att.net] has quit. (Quit: webchat.esper.net)
#317 [06:57] * magenta10girl [webchat@apn-31-1-183-101.dynamic.gprs.plus.pl] has joined #minecrafthelp
#318 [06:57] * alex4 [webchat@mobile-107-77-227-9.mobile.att.net] has joined #minecrafthelp
#319 [06:57] * DarkNoddy [~mordi@ti0020a400-0893.bb.online.no] has quit. ()
#320 [06:58] * magenta10girl [webchat@apn-31-1-183-101.dynamic.gprs.plus.pl] has quit. (Client Quit)
#321 [06:58] <alex4> Galaxy_2Alex just downloaded the driver u told me to get but it didnt fix it :/
#322 [06:59] <Galaxy_2Alex> alex4, Did you install it?
#323 [06:59] <alex4> yea
#324 [06:59] <Galaxy_2Alex> ??> alex4 win/reinst
#325 [06:59] <Absol> alex4: You may need to reinstall the locally installed files that Minecraft puts into place.
#326 [06:59] <Absol> alex4: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#327 [07:10] * miner_needs_help [webchat@70-234-20-31.ftth.glasoperator.nl] has joined #minecrafthelp
#328 [07:10] <miner_needs_help> hello
#329 [07:11] <Galaxy_2Alex> miner_needs_help, Hello
#330 [07:11] <alex4> OH MY GOODNESS Galaxy_2Alex THANK YOU SO MUCH
#331 [07:12] <alex4> u do not know HOW LONG ive been trying to fix this problem, almost a year
#332 [07:12] <Galaxy_2Alex> alex4, You're welcome :)
#333 [07:13] <miner_needs_help> I cannot login into my account. You see, when I tried it asked for the security questions. Problem is that eventhough i got them right there still popped up a message saying "questions arent correct". No problem, i can request them to be reset with email. But for whatever reason i cant recieve mojang emails anymore. Is there anyway you can help me?
#334 [07:13] <Galaxy_2Alex> miner_needs_help, Please refer to this page: https://help.mojang.com/customer/portal/articles/542001
#335 [07:14] <miner_needs_help> I have looked there. But to verify my email i need to answer the security questions. And i am sure there are no typos in there.
#336 [07:14] <Galaxy_2Alex> miner_needs_help, Have you already submitted an account support request to Mojang?
#337 [07:14] <miner_needs_help> Yes
#338 [07:14] <Galaxy_2Alex> miner_needs_help, Please wait for them to answer.
#339 [07:14] <miner_needs_help> Alright. thanks anyways for responding :)
#340 [07:14] <Galaxy_2Alex> miner_needs_help, Just like the messages you received when joining this chat said.
#341 [07:19] * boom_builder [webchat@127.183.206.195.baremetal.zare.com] has joined #minecrafthelp
#342 [07:20] * boom_builder [webchat@127.183.206.195.baremetal.zare.com] has quit. (Client Quit)
#343 [07:21] * JUNe [webchat@80-110-72-217.cgn.dynamic.surfer.at] has joined #minecrafthelp
#344 [07:21] <JUNe> I was doing PRETTY good survival servers, so I want my friends to be enjoying my servers too. So I opened up LAN server and it was CLEARLY opened, but friends cannot join (they were in same Wi-Fi)
#345 [07:21] <Galaxy_2Alex> JUNe, Is it a public Wifi?
#346 [07:22] <JUNe> Is home wifi counted as public?
#347 [07:22] <JUNe> I was using home wifi
#348 [07:23] <Galaxy_2Alex> JUNe, No, home should be fine. Did you try manually connecting by using "localhost:port"?
#349 [07:23] <JUNe> hmm?
#350 [07:23] <JUNe> what is it?
#351 [07:23] <JUNe> I dont think so
#352 [07:26] <Galaxy_2Alex> JUNe, On the PCs that are trying to connect, enter "localhost:port" as the IP, with port being the number that shows when you open the game to LAN.
#353 [07:26] * Lord_of_Life [~Lord@77.28.172.242] has quit. (Ping timeout: 206 seconds)
#354 [07:26] <JUNe> ok wait for me
#355 [07:27] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#356 [07:28] <JUNe> where should O type that IP?
#357 [07:28] <JUNe> *I
#358 [07:28] <Galaxy_2Alex> JUNe, "Direct Connect"
#359 [07:29] <JUNe> so, should I type like 'localhost:port, 50084?
#360 [07:30] <Galaxy_2Alex> JUNe, localhost:50084
#361 [07:31] <JUNe> it doesn't work as well
#362 [07:33] * Acidity [~Acidity_@ip-96-45-234-82.swatco.com] has joined #minecrafthelp
#363 [07:35] * ayylmao [webchat@175.145.118.148] has joined #minecrafthelp
#364 [07:36] <Galaxy_2Alex> JUNe, It could be Antivirus programs or Malware blocking the connection, the router may be configured to block such connections as well.
#365 [07:36] * Lord_of_Life [~Lord@77.28.172.242] has joined #minecrafthelp
#366 [07:36] <ayylmao> need help
#367 [07:37] <JUNe> is MCafee antivirus app?
#368 [07:37] <ayylmao> unable to save donwload. say2.ogg, get this everytime i try to download
#369 [07:37] <Galaxy_2Alex> ??> ayylmao av/adwcleaner
#370 [07:37] <Absol> ayylmao: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#371 [07:37] <Absol> ayylmao: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#372 [07:38] <Galaxy_2Alex> JUNe, Yes, and it is not considered compatible with Minecraft.
#373 [07:38] <JUNe> ah ok so should i delte the app?
#374 [07:38] <JUNe> *delete
#375 [07:38] <Galaxy_2Alex> JUNe, I'd recommend so, yes. If you are on Windows 10, Windows Defender is sufficient.
#376 [07:39] <JUNe> ok MCAfee was shipped with my PC haha
#377 [07:40] * ayylmao [webchat@175.145.118.148] has quit. (Client Quit)
#378 [07:43] * ayylmao [webchat@175.145.118.148] has joined #minecrafthelp
#379 [07:43] * Acidity [~Acidity_@ip-96-45-234-82.swatco.com] has quit. (Quit: Leaving)
#380 [07:43] * Ewan [webchat@97e44e55.skybroadband.com] has joined #minecrafthelp
#381 [07:43] * Acidity [~Acidity_@ip-96-45-234-82.swatco.com] has joined #minecrafthelp
#382 [07:44] <Ewan> I have the code on my gift card that i got the game on but i dont know the login details for it
#383 [07:44] <ayylmao> what do i do after restart the pc
#384 [07:44] <Galaxy_2Alex> ayylmao, Try running the game now.
#385 [07:44] <Galaxy_2Alex> Espercorn, Have you already submitted an account support request to Mojang?
#386 [07:45] * Goatmaster123 [webchat@dhcp-108-168-7-130.cable.user.start.ca] has joined #minecrafthelp
#387 [07:45] <Ewan> Yes i have sent 2
#388 [07:45] <Goatmaster123> hi so when I try to run Minecraft there is an error and when I click see more details it says this
#389 [07:45] <Greymagic27> ??> Goatmaster123 paste
#390 [07:45] <Absol> Goatmaster123: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#391 [07:46] <ayylmao> Galaxy_2Alex do i need to redownload?
#392 [07:46] <Greymagic27> ayylmao, Nope. Once you've restated your PC after clicking 'clean & repair' you just need to run minecraft
#393 [07:46] <Galaxy_2Alex> Ewan, Wait for them to answer, also, do not send any more - one is sufficient.
#394 [07:46] <Ewan> Ok
#395 [07:46] <Goatmaster123> https://paste.gg/p/anonymous/92e2e01b017f46b2a28cb4aef7f363f5/files/bb5ba55c29474da8b94faba25ca3e27b/raw
#396 [07:46] <Ewan> Thanks for the help
#397 [07:47] <Ewan> Goodbye
#398 [07:47] <Greymagic27> ??> Goatmaster123 av/adwcleaner
#399 [07:47] <Absol> Goatmaster123: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#400 [07:47] <Absol> Goatmaster123: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#401 [07:47] * Ewan [webchat@97e44e55.skybroadband.com] has quit. (Client Quit)
#402 [07:47] <JUNe> Oh gosh I need to restart my PC to delete MCAfee
#403 [07:48] <ayylmao> thank you
#404 [07:48] * JUNe [webchat@80-110-72-217.cgn.dynamic.surfer.at] has quit. (Quit: webchat.esper.net)
#405 [07:51] * Mullus [webchat@0x3e2c878a.mobile.telia.dk] has joined #minecrafthelp
#406 [07:52] <Mullus> Hey, im having an issue with my account. I can see that my minecraft username is tied to a mojang account, but i cannot find out which email is connected. Help would really be appriciated since i dont feel like paying for the game again :)
#407 [07:52] <Galaxy_2Alex> Mullus, Have you already submitted an account support request to Mojang?
#408 [07:52] <Mullus> Can you explain further? i dont think so since i dont know what it is
#409 [07:52] * Goatmaster123 [webchat@dhcp-108-168-7-130.cable.user.start.ca] has quit. (Quit: webchat.esper.net)
#410 [07:53] <Galaxy_2Alex> Mullus, Contact Mojang with your transaction ID. Absol will give you the information you need for that.
#411 [07:53] <Galaxy_2Alex> ??> Mullus account/trans-id
#412 [07:53] <Absol> Mullus: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#413 [07:53] <Galaxy_2Alex> ??> Mullus account/send-email
#414 [07:53] <Absol> Mullus: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#415 [07:53] <Absol> Mullus: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#416 [07:53] <Mullus> aight, thx
#417 [07:55] * Mullus [webchat@0x3e2c878a.mobile.telia.dk] has quit. (Client Quit)
#418 [07:55] * JUNe [webchat@80-110-72-217.cgn.dynamic.surfer.at] has joined #minecrafthelp
#419 [07:56] <JUNe> hello again
#420 [07:56] <JUNe> mine still doesn't work
#421 [07:57] * JUNe [webchat@80-110-72-217.cgn.dynamic.surfer.at] has quit. (Client Quit)
#422 [07:58] * Lord_of_Life [~Lord@77.28.172.242] has quit. (Ping timeout: 198 seconds)
#423 [08:01] * apple [webchat@ool-944ba50b.dyn.optonline.net] has joined #minecrafthelp
#424 [08:03] * JUNe [webchat@80-110-72-217.cgn.dynamic.surfer.at] has joined #minecrafthelp
#425 [08:04] <JUNe> help mee
#426 [08:04] <apple> I am able to log into minecraft and load the 1.14.2 regular game. But, I can't play it. When ever I try to play, the game doesn't respond and the top left corner of my screen says Minecraft 1.14.2 (Not Responding). Help.
#427 [08:04] <apple> What do you need help with?
#428 [08:05] <Greymagic27> ??> apple av/adwcleaner
#429 [08:05] <Absol> apple: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#430 [08:05] <Absol> apple: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#431 [08:05] * Lord_of_Life [~Lord@77.28.161.157] has joined #minecrafthelp
#432 [08:05] <apple> thanks!
#433 [08:06] * apple [webchat@ool-944ba50b.dyn.optonline.net] has quit. (Client Quit)
#434 [08:08] * tree [webchat@ool-944ba50b.dyn.optonline.net] has joined #minecrafthelp
#435 [08:10] <tree> When I try to load my game, (1.14.2 latest release), my game is unresponsive and then crashes when I exit it. Help!
#436 [08:13] <tree> please help
#437 [08:14] * Goatmaster123 [webchat@dhcp-108-168-7-130.cable.user.start.ca] has joined #minecrafthelp
#438 [08:14] <Goatmaster123> hi
#439 [08:14] * ayylmao [webchat@175.145.118.148] has quit. (Quit: webchat.esper.net)
#440 [08:14] <Goatmaster123> so I do not have bytefence
#441 [08:15] <Goatmaster123> but when I try to run minecraft it says unable to save download what do I do
#442 [08:15] * Marvelminer [webchat@cpc116312-telf13-2-0-cust519.16-1.cable.virginm.net] has joined #minecrafthelp
#443 [08:15] <Goatmaster123> and my launcher is not modded
#444 [08:16] <Marvelminer> Hello for the last few months i have been attempting to access my unmigrated account but because it is not migrated i cannot access it because my email and password are not linked to the account anymore, does this mean my minecraft account is lost now?
#445 [08:17] * Goatmaster123 [webchat@dhcp-108-168-7-130.cable.user.start.ca] has quit. (Client Quit)
#446 [08:18] * Golden [webchat@dhcp-108-168-7-130.cable.user.start.ca] has joined #minecrafthelp
#447 [08:19] <Golden> hello so I do not have byte fence or anthting like hat but it says unbale to save download. ta_in.json
#448 [08:21] * kamil180 [webchat@8ta-246-24-27.telkomadsl.co.za] has joined #minecrafthelp
#449 [08:22] * kamil180 [webchat@8ta-246-24-27.telkomadsl.co.za] has quit. (Client Quit)
#450 [08:23] * JUNe [webchat@80-110-72-217.cgn.dynamic.surfer.at] has quit. (Quit: webchat.esper.net)
#451 [08:37] * ProzOz [webchat@mx-ll-223.204.248-114.dynamic.3bb.in.th] has joined #minecrafthelp
#452 [08:37] <ProzOz> hello
#453 [08:37] * tree [webchat@ool-944ba50b.dyn.optonline.net] has quit. (Quit: webchat.esper.net)
#454 [08:37] <ProzOz> #minecrafthelp!
#455 [08:37] <ProzOz> #minecrafthelp
#456 [08:37] <ProzOz> hey
#457 [08:38] <ProzOz> i cant download minecraft lastest version
#458 [08:39] * ProzOz [webchat@mx-ll-223.204.248-114.dynamic.3bb.in.th] has quit. (Client Quit)
#459 [08:41] * lol [webchat@1-171-57-212.dynamic-ip.hinet.net] has joined #minecrafthelp
#460 [08:42] <lol> When i log in it says "Could not connect to server"
#461 [08:46] * Martin [webchat@87-248-19-190.fibertel.com.ar] has joined #minecrafthelp
#462 [08:46] <Martin> Hi can anyone help me?
#463 [08:59] * Fristel [webchat@lfbn-1-4942-253.w90-104.abo.wanadoo.fr] has joined #minecrafthelp
#464 [08:59] * arikisking [webchat@5.29.74.56] has joined #minecrafthelp
#465 [09:00] <arikisking> i need a refund for the game
#466 [09:01] <Fristel> https://paste.gg/p/anonymous/f8d8692badcd4cd98595f902117869ae
#467 [09:01] <arikisking> i tell you what happened i wasnt at home and my brother took my credit card and bought this game without my premission
#468 [09:03] <Greymagic27> ??> Marvelminer account/send-email
#469 [09:03] <Absol> Marvelminer: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#470 [09:03] <Absol> Marvelminer: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#471 [09:03] <Greymagic27> arikisking, Follow the steps posted above as well :)
#472 [09:03] <Greymagic27> Martin, What's the issue?
#473 [09:03] <Greymagic27> ??> Fristel account/send-email
#474 [09:03] <Absol> Fristel: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#475 [09:03] <Absol> Fristel: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#476 [09:04] <arikisking> what is the Transaction ID?
#477 [09:04] <Greymagic27> ??> arikisking account/trans-id
#478 [09:04] <Absol> arikisking: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#479 [09:05] <arikisking> where do i find this id?
#480 [09:05] <Fristel> Ok but i do not have my transaction id because it's been a long time since i bought it
#481 [09:05] <Greymagic27> Fristel, arikisking. See the link that Absol just posted. If you still can't find it after reading the link give them as much information as you can
#482 [09:05] * Golden [webchat@dhcp-108-168-7-130.cable.user.start.ca] has quit. (Quit: webchat.esper.net)
#483 [09:06] <arikisking> idk i just need a refund and i cant find this id
#484 [09:07] <Greymagic27> arikisking, Put as much information as you can in the email forum. It's the only way to get a refund
#485 [09:08] * Fristel [webchat@lfbn-1-4942-253.w90-104.abo.wanadoo.fr] has quit. (Quit: webchat.esper.net)
#486 [09:09] <arikisking> ok i sent the email
#487 [09:09] <arikisking> when i will get the refund?
#488 [09:10] <Greymagic27> ??> arikisking account/send-email/wait-time
#489 [09:10] <Absol> arikisking: Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: https://help.mojang.com/customer/portal/articles/359446
#490 [09:11] <arikisking> they dont tell when i will get the money back
#491 [09:11] <Greymagic27> arikisking, You need to wait for todays date to appear on that site that Absol just linked to you
#492 [09:12] <arikisking> i need to get this money until 1 july
#493 [09:19] * AB [webchat@172.103.159.221.tpia.cipherkey.com] has joined #minecrafthelp
#494 [09:20] * AB [webchat@172.103.159.221.tpia.cipherkey.com] has quit. (Client Quit)
#495 [09:40] * lilianne [webchat@28.sub-174-200-48.myvzw.com] has joined #minecrafthelp
#496 [09:41] <lilianne> hello
#497 [09:42] * Abdelmann10 [webchat@mtrlpq3120w-lp140-02-65-92-5-72.dsl.bell.ca] has joined #minecrafthelp
#498 [09:42] * Abdelmann10 [webchat@mtrlpq3120w-lp140-02-65-92-5-72.dsl.bell.ca] has quit. (Client Quit)
#499 [09:43] <lilianne> I need help
#500 [09:43] <Greymagic27> lilianne, Hey. What's the issue?
#501 [09:44] <lilianne> My email for my account has been deleted
#502 [09:44] <lilianne> so I can't access my account anymore on minecraft
#503 [09:44] <lilianne> I have been having this issues with many of my accounts still on it
#504 [09:44] <Greymagic27> ??> lilianne account/send-email
#505 [09:44] <Absol> lilianne: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#506 [09:44] <Absol> lilianne: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#507 [09:45] <lilianne> I dont have the transaction ID anymore because you would need the email for that which I do not have access to anymore since it has been delteed
#508 [09:46] <Greymagic27> lilianne, Give them as much information as you can
#509 [09:46] <lilianne> what if I have and they haven't gotten back? I did it a little over a month ago
#510 [09:46] <lilianne> Will I just have to make a new minecraft account?
#511 [09:48] <Greymagic27> lilianne, Unfortunately, the wait time for account support requests is currently longer than normal. Please refer to this page: https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#512 [09:49] * Paulosdavincy [webchat@h103183.upc-h.chello.nl] has joined #minecrafthelp
#513 [09:49] <Paulosdavincy> I have a macbook and a pc which I use to play minecraft. I have 1 internet network that I use for both devices. When I try to play on servers, I have no problems with my macbook but when I try to play with my pc it gives me connection failed timed out so my internet network isn't the problem right? but then what could cause this on my pc?
#514 [10:00] * dh1449 [webchat@14.52.168.153] has joined #minecrafthelp
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#516 [10:30] * Burgerrelish [webchat@8ta-246-25-118.telkomadsl.co.za] has joined #minecrafthelp
#517 [10:30] <Burgerrelish> Hi, Minecraft wont download, giving the error: patchy-1.1.jar failed to download
#518 [10:31] * Darren [webchat@0545d5c2.skybroadband.com] has joined #minecrafthelp
#519 [10:33] <Darren> my Minecraft keeps not letting me click on single player and I have to keep quitting the app until it lets me
#520 [10:34] * josher17 [webchat@d51531290.static.telenet.be] has joined #minecrafthelp
#521 [10:34] * Burgerrelish [webchat@8ta-246-25-118.telkomadsl.co.za] has quit. (Client Quit)
#522 [10:35] * dragonshot_u [webchat@c-66-229-103-6.hsd1.fl.comcast.net] has joined #minecrafthelp
#523 [10:35] * Darren [webchat@0545d5c2.skybroadband.com] has quit. (Client Quit)
#524 [10:36] <dragonshot_u> my Minecraft launcher says "Unable to save download. et_ee.json" how should I fix this
#525 [10:36] * lovelock21 [webchat@0545d5c2.skybroadband.com] has joined #minecrafthelp
#526 [10:38] * Marvelminer [webchat@cpc116312-telf13-2-0-cust519.16-1.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#527 [10:38] <lovelock21> my Minecraft keeps not letting me click on single player and open my worlds I have to keep quoting the app until ti lets me
#528 [10:39] <lovelock21> or it won't let me download mods fully
#529 [10:39] <josher17> Hello, I just sent a mail to Mojang regarding the recovery of my lost Transaction ID, but they told me to wait at least 2 months... So I was wondering if any of you happen to know the answer to my question. I would like to recover my lost Transaction ID as I can't find it in my mail box, but problem is that Mojang changed their payment partner duri
#530 [10:39] <josher17> ng December 2013, and I bought my account in December 2013 as well. So I don't know if I have to get in touch with either Skrill (2011 - December 2013) or with Mojang itself (if the transaction was handled by Braintree (December 2013 - present)... Please, let me know if you can help me out! ^-^Looking forward to your reply. Kind regards, Josh G.
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#532 [10:51] * Paulosdavincy [webchat@h103183.upc-h.chello.nl] has quit. (Quit: webchat.esper.net)
#533 [10:55] * gabriel [webchat@47.150.235.134] has joined #minecrafthelp
#534 [10:56] <gabriel> i do not remember my security questions, and i try to reset them with a email, but i cant receive them. Can someone help?
#535 [10:58] * gabriel [webchat@47.150.235.134] has quit. (Client Quit)
#536 [10:58] * DarkNoddy [~mordi@ti0020a400-0893.bb.online.no] has joined #minecrafthelp
#537 [10:59] <Greymagic27> ??> dragonshot_u av/adwcleaner
#538 [10:59] <Absol> dragonshot_u: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#539 [10:59] <Absol> dragonshot_u: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#540 [11:01] * kayla [webchat@99-137-80-67.lightspeed.miamfl.sbcglobal.net] has joined #minecrafthelp
#541 [11:02] <kayla> my minecraft wont save any of my servers if i write them and refresh they disappear if i exit out of mc they disappear sometimes i log out of a server and they disappear
#542 [11:03] * kayla [webchat@99-137-80-67.lightspeed.miamfl.sbcglobal.net] has quit. (Client Quit)
#543 [11:14] * __adrastos__ [webchat@pool-108-41-201-33.nycmny.fios.verizon.net] has joined #minecrafthelp
#544 [11:14] <__adrastos__> Every time I attempt to log into mc it says it was "Unable to extract native files."
#545 [11:15] * LoK [webchat@c-24-15-185-187.hsd1.il.comcast.net] has joined #minecrafthelp
#546 [11:17] * __adrastos__ [webchat@pool-108-41-201-33.nycmny.fios.verizon.net] has joined #minecrafthelp
#547 [11:18] <Greymagic27> __adrastos__, Send the full error message
#548 [11:18] <Greymagic27> ??> __adrastos__ paste
#549 [11:18] <Absol> __adrastos__: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#550 [11:18] * EmilaIce [webchat@host-81-190-215-176.dynamic.mm.pl] has joined #minecrafthelp
#551 [11:19] <LoK> Any ideas why the Twitch app will not detect minecraft even when it's pointed directly to the folder via settings?
#552 [11:19] <Greymagic27> LoK, Hey. We don't support the twitch launcher here, sorry
#553 [11:20] * LoK [webchat@c-24-15-185-187.hsd1.il.comcast.net] has quit. (Client Quit)
#554 [11:22] * __adrastos__ [webchat@pool-108-41-201-33.nycmny.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#555 [11:27] * EmilaIce [webchat@host-81-190-215-176.dynamic.mm.pl] has quit. (Quit: webchat.esper.net)
#556 [11:27] * Pulkanator [webchat@c-67-169-207-216.hsd1.or.comcast.net] has joined #minecrafthelp
#557 [11:27] <Pulkanator> Hello I have a download issue with my computer
#558 [11:28] <Pulkanator> I downloaded Minecraft from Minecraft.net for MACOS
#559 [11:28] <Pulkanator> but when I try running the launcher it says "Minecraft quit unexpectedly"
#560 [11:33] * arikisking [webchat@5.29.74.56] has quit. (Quit: webchat.esper.net)
#561 [11:40] * Alex6 [webchat@c-71-229-204-160.hsd1.co.comcast.net] has joined #minecrafthelp
#562 [11:42] <Alex6> hi - i just bought the java version of minecraft without realizing it does not cross play. there was no indication on the website that this was not compatible with the nintendo switch. i also own a nintendo switch - is there anyway to change my game to a digital nintendo version instead of the incompatible java one
#563 [11:44] <Alex6> my friends are on the switch version and i am not interested in playing minecraft alone
#564 [11:45] <Alex6> or can i just get a refund so that i can purchase the correct version?
#565 [11:45] <Acidity> Try that.
#566 [11:54] * watermeisje [webchat@94-224-109-100.access.telenet.be] has joined #minecrafthelp
#567 [11:55] * Mark [webchat@S0106c8fb26530023.vc.shawcable.net] has joined #minecrafthelp
#568 [11:55] I have a problem with my JAVA(TM) SE binary
#569 [11:56] * Eperou [webchat@85.233.36.68.dynamic.cablesurf.de] has joined #minecrafthelp
#570 [11:56] <Eperou> Hi i need help
#571 [11:56] <Eperou> Ok so i have a java crash error...
#572 [11:56] <watermeisje> Hi, I cannot log into my minecraft account because I don't have access to my old email account anymore
#573 [11:56] Java Se Binay?
#574 [11:56] <Eperou> when i start minecraft, i've tryed to run it on like 5 versions and its the same
#575 [11:57] <Eperou> a dude from minecraft reddit told me that i had problems with my video card graphics, and sent me a link to https://help.mojang.com/customer/en/portal/articles/928493-updating-video-card-drivers
#576 [11:57] * watermeisje [webchat@94-224-109-100.access.telenet.be] has quit. (Client Quit)
#577 [11:57] <Eperou> but i didnt find my graphics card on Nvidia, intel and amg
#578 [11:57] <Eperou> its "standart vga graphics adapter"
#579 [11:57] <Eperou> thanks!
#580 [11:58] Im not really techy so i don't know much...
#581 [11:58] <Eperou> oh
#582 [11:58] <Eperou> well
#583 [11:58] <Eperou> i know basic web development, html css and some js but not java
#584 [11:59] * Eperou0 [webchat@85.233.36.68.dynamic.cablesurf.de] has joined #minecrafthelp
#585 [11:59] * Eperou0 [webchat@85.233.36.68.dynamic.cablesurf.de] has quit. (Client Quit)
#586 [11:59] <Eperou> also i see when i leave this page i cant see the chat before
#587 [11:59] <Eperou> so must i stay here for a long time until someone answers?
#588 [12:00] * dragonshot_u [webchat@c-66-229-103-6.hsd1.fl.comcast.net] has quit. (Quit: webchat.esper.net)
#589 [12:00] Yeah
#590 [12:01] * LautiLopez [webchat@host225.181-110-18.telecom.net.ar] has joined #minecrafthelp
#591 [12:01] I saw a few people had the problem I had and had many different solutions, but it didnt work... I think it was because they were posted back in 2013
#592 [12:02] <LautiLopez> Hello! I need help migrating my account, i bought the game in 2017, and today i wanted to play again on my account but i forgot the ussername. I have the email and i remember the pass
#593 [12:02] <LautiLopez> but cant remember the user to make the migration
#594 [12:03] <mattym> ??> Eperou win/dxdiag
#595 [12:03] <Absol> Eperou: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#596 [12:03] <mattym> LautiLopez, If you got it in 2017, there is no need to migrate it.
#597 [12:04] <mattym> Mark, Besides the Java Error does it give you any other info before it stops working?
#598 [12:04] No, It brings me back to the launcher and says that Minecraft Crashed.
#599 [12:05] <mattym> ??> Mark launcher/log
#600 [12:05] <Absol> Mark: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#601 [12:06] <LautiLopez> mattym when i enter minecraft and log in, it says that i had only the demo game that i need to purchase the game.
#602 [12:06] <LautiLopez> and i for real bought the game...
#603 [12:07] <LautiLopez> i played a lot on 2017
#604 [12:09] Ok
#605 [12:09] I got the launcher log link
#606 [12:09] What now?
#607 [12:10] <mattym> LautiLopez, Are you sure you are logging in with the correct email?
#608 [12:10] <mattym> Mark, Give us the link.
#609 [12:11] Like paste it in this chat?
#610 [12:11] <mattym> Mark, The link, yes
#611 [12:11] https://paste.ubuntu.com/p/D8nZrbqzKM/
#612 [12:11] * thoolihan [~thoolihan@cpe-173-88-146-249.neo.res.rr.com] has joined #minecrafthelp
#613 [12:11] <mattym> ??> Mark tools/hjt
#614 [12:11] <Absol> Mark: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#615 [12:11] * FrostyMCfries [webchat@cpe-68-203-208-4.rgv.res.rr.com] has joined #minecrafthelp
#616 [12:11] <Absol> Mark: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#617 [12:12] Do I have to download it?
#618 [12:13] <mattym> Mark, Yes
#619 [12:13] nvm
#620 [12:13] lol
#621 [12:14] <FrostyMCfries> my mc just crashes all the time
#622 [12:14] It said that my for some reason my system denied write access to the host
#623 [12:15] *hosts files
#624 [12:15] <FrostyMCfries> do you need the crash report
#625 [12:15] I have the link
#626 [12:16] <FrostyMCfries> to what?
#627 [12:16] for Absol
#628 [12:16] https://paste.ubuntu.com/p/93946gv5CP/
#629 [12:17] <FrostyMCfries> ok i see
#630 [12:17] <mattym> FrostyMCfries, Provide the crash report via the instructions Absol gives you
#631 [12:17] <mattym> ??> FrostyMCfries paste
#632 [12:17] <Absol> FrostyMCfries: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#633 [12:17] <mattym> Mark, And the previous launcher log was copied after the game crashed right?
#634 [12:17] mattym what now?
#635 [12:17] yeah
#636 [12:18] <FrostyMCfries> sry i am really dumb so i but the crash report in the big box?
#637 [12:18] <mattym> Mark, Can you get the log again, but from a 1.14.2 single player world.
#638 [12:18] <FrostyMCfries> let me try
#639 [12:18] <mattym> FrostyMCfries, Yes, then a name or anything in the poster box
#640 [12:19] <FrostyMCfries> ok am doing it with 1.14.2
#641 [12:19] <FrostyMCfries> give me a sec
#642 [12:22] mattym I think the link after minecraft crashed was this https://paste.ubuntu.com/p/ctWdWNH2Bc/
#643 [12:22] <mattym> ??> FrostyMCfries win/vars
#644 [12:22] <mattym> ??> FrostyMCfries info/vars
#645 [12:22] <Absol> FrostyMCfries: There may be a setting in your Environment Variables causing a memory limit. Please see this article for instructions on removing it https://minecraftirc.net/support-articles/windows/env-vars/
#646 [12:25] mattym?
#647 [12:25] <mattym> Oh, sent that to wrong person sorry
#648 [12:25] <mattym> ??> Mark info/vars
#649 [12:25] <Absol> Mark: There may be a setting in your Environment Variables causing a memory limit. Please see this article for instructions on removing it https://minecraftirc.net/support-articles/windows/env-vars/
#650 [12:26] * ulug [webchat@212-197-182-197.adsl.highway.telekom.at] has joined #minecrafthelp
#651 [12:26] <Eperou> Absol ok i will follow them thanks
#652 [12:27] <mattym> Mark, Also make sure to remove Razer Synapse as that is likely what is adding the issue.
#653 [12:27] * Mark [webchat@S0106c8fb26530023.vc.shawcable.net] has quit. (Quit: webchat.esper.net)
#654 [12:28] <ulug> hello i dont can log in to minecraft my emailadress is offline i only have my nickname
#655 [12:29] <mattym> ulug, Then you will need to contact Mojang to recover the account.
#656 [12:29] <mattym> ??> ulug account/send-email
#657 [12:29] <Absol> ulug: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#658 [12:29] <Absol> ulug: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#659 [12:30] * Mark [webchat@S0106c8fb26530023.vc.shawcable.net] has joined #minecrafthelp
#660 [12:30] TYSM Mattym
#661 [12:30] <mattym> Mark, Everything working now?
#662 [12:31] Yep :D
#663 [12:31] <mattym> Mark, Did you have Razer Synapse on that computer for a long time?
#664 [12:31] Not really
#665 [12:31] <mattym> Mark, Ok
#666 [12:31] I just got this pc in december
#667 [12:31] <ulug> dont have a transactions id its a very old premiumaccount.
#668 [12:31] <Eperou> Absol done but i dont understand the last step, i pasted it at ubuntu and here it is https://paste.ubuntu.com/p/742n3pDn8x/
#669 [12:33] <mattym> ulug, Send the request anyway, and see if they have any other options for you.
#670 [12:33] * Mark [webchat@S0106c8fb26530023.vc.shawcable.net] has quit. (Client Quit)
#671 [12:33] <mattym> Eperou, You didn't paste the full log on the website.
#672 [12:35] <Eperou> mattym oh ok
#673 [12:37] * dyup [webchat@cm-58-10-226-42.revip7.asianet.co.th] has joined #minecrafthelp
#674 [12:38] <dyup> I use the wrong email to migrate accounts
#675 [12:38] <mattym> ??> dyup account/send-email
#676 [12:38] <Absol> dyup: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#677 [12:38] <Absol> dyup: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#678 [12:39] <dyup> I can't remember my Transaction ID for so long.
#679 [12:40] <mattym> ??> dyup account/trans-id
#680 [12:40] <Absol> dyup: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#681 [12:41] * teamtsaze [webchat@host86-131-68-99.range86-131.btcentralplus.com] has joined #minecrafthelp
#682 [12:41] * dyup [webchat@cm-58-10-226-42.revip7.asianet.co.th] has quit. (Client Quit)
#683 [12:41] <teamtsaze> hi, im having trouble loging into my account
#684 [12:41] * LautiLopez [webchat@host225.181-110-18.telecom.net.ar] has quit. (Quit: webchat.esper.net)
#685 [12:43] <teamtsaze> I just redownloaded minecraft after a not playing for a few years and couldnt remember my password so i went to reset it and found an email i hadnt seen from mojang saying that my account had been migrated to a mojang account and now i cant even reset my password, is there anything i can do?
#686 [12:44] <mattym> teamtsaze, If it was not migrated by you, you will need to contact Mojang support.
#687 [12:44] <mattym> ??> teamtsaze account/send-email
#688 [12:44] <Absol> teamtsaze: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#689 [12:44] <Absol> teamtsaze: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#690 [12:46] <teamtsaze> okay, thank you for the help!
#691 [12:46] * Eperou [webchat@85.233.36.68.dynamic.cablesurf.de] has quit. (Quit: webchat.esper.net)
#692 [12:50] * mmccarthy14 [webchat@c-24-61-144-195.hsd1.ma.comcast.net] has joined #minecrafthelp
#693 [12:50] <mmccarthy14> I need to reset my password for an account that was migrated in 2017
#694 [12:51] <mmccarthy14> I sent a support email almost a week ago and never heard back. Almost seems like you guys want me to buy the game for a third time
#695 [12:52] <mattym> mmccarthy14, https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#696 [12:53] <mmccarthy14> Multi billion dollar company buys the game and the customer support is worse then when it was run by some fat european shit
#697 [12:53] <Absol> mmccarthy14: Please keep it civil
#698 [12:53] <mmccarthy14> makes sense
#699 [12:55] <mmccarthy14> You guys have ridiculously long wait times for support soleley so impatient people will purchase the game again. Whta a scam
#700 [12:56] * mmccarthy14 [webchat@c-24-61-144-195.hsd1.ma.comcast.net] has quit. (Quit: webchat.esper.net)
#701 [13:05] * NeedsHelp [webchat@c213-89-133-61.bredband.comhem.se] has joined #minecrafthelp
#702 [13:05] * zay [webchat@63.141.48.169] has joined #minecrafthelp
#703 [13:05] * zay [webchat@63.141.48.169] has quit. (Network ban)
#704 [13:06] <NeedsHelp> Hello
#705 [13:06] <NeedsHelp> Anyone have issues using two monitors?
#706 [13:06] <NeedsHelp> like me?
#707 [13:07] * gg6 [webchat@CPE24a07473ad34-CMa84e3fcb9a50.cpe.net.cable.rogers.com] has joined #minecrafthelp
#708 [13:07] <NeedsHelp> hi
#709 [13:08] * Faris [webchat@c22203.upc-c.chello.nl] has joined #minecrafthelp
#710 [13:08] <Faris> Hello?
#711 [13:09] * Faris is now known as Guest78380
#712 [13:09] <NeedsHelp> anyone that can help me?
#713 [13:09] <Guest78380> I need help too
#714 [13:10] <Guest78380> If i Type in My minecraft chat, A Bot reads it for me?
#715 [13:10] <NeedsHelp> I dont think thats an in game feature
#716 [13:10] <NeedsHelp> i think it something from another program?
#717 [13:10] <NeedsHelp> i think it something from another program?
#718 [13:13] * NeedsHelp [webchat@c213-89-133-61.bredband.comhem.se] has left #minecrafthelp
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#720 [13:15] * Anthony [webchat@pool-72-69-125-12.nycmny.fios.verizon.net] has joined #minecrafthelp
#721 [13:16] <Anthony> my minecraft says it is unable to save or download coral6.ogg
#722 [13:17] <Anthony> can i have some help
#723 [13:35] * vark123 [webchat@89-64-41-158.dynamic.chello.pl] has joined #minecrafthelp
#724 [13:36] <vark123> Hello, I have got a problem with pre-paid card. I destroyed 5 or 6 characters and now I can't buy minecraft Java Edition. What can I do now?
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#728 [13:44] * Dino [webchat@108-198-14-69.lightspeed.btrgla.sbcglobal.net] has joined #minecrafthelp
#729 [13:45] <Dino> I'm trying to log in into my minecraft.net account to by java edition, but I'm stuck on the login screen. I'm entering the right info, but it won't take me anywhere, what do I do?
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#735 [13:56] * sethy101 [webchat@c-24-98-61-230.hsd1.ga.comcast.net] has joined #minecrafthelp
#736 [13:57] <sethy101> i cant install mc on windows 10 with my code i was given from my purchase of java edition mc
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#738 [14:04] * rainteves [webchat@pool-108-41-58-5.nycmny.fios.verizon.net] has joined #minecrafthelp
#739 [14:04] <rainteves> How come i can't log in using my minecraft account that i purchased/made 5-6 years ago
#740 [14:05] * Todd [webchat@190.58.17.54] has joined #minecrafthelp
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#742 [14:11] * jdo [webchat@197-99-94-122.ip.broadband.is] has joined #minecrafthelp
#743 [14:11] <jdo> how do i reactivate my account
#744 [14:12] <jdo> please help
#745 [14:13] * anthony4 [webchat@c-67-175-124-30.hsd1.il.comcast.net] has joined #minecrafthelp
#746 [14:13] <jdo> can you help
#747 [14:13] <jdo> hello
#748 [14:14] <jdo> please help i want to recover my account
#749 [14:14] <anthony4> Im trying to migrate my account but it says error too many failed attempts please try again later, how long should I wait
#750 [14:14] * hsartmi [webchat@072-181-201-032.res.spectrum.com] has joined #minecrafthelp
#751 [14:15] <jdo> i dunno man im also waiting
#752 [14:15] <hsartmi> there's still no one here?
#753 [14:15] <jdo> i think 24 hours
#754 [14:15] <jdo> no
#755 [14:16] <anthony4> this ridiculous
#756 [14:16] <jdo> im telling you
#757 [14:16] <hsartmi> sigh
#758 [14:16] <jdo> they need a call line i mean really
#759 [14:17] <jdo> i cant even reset my password anymore
#760 [14:17] * jdo [webchat@197-99-94-122.ip.broadband.is] has quit. (Quit: webchat.esper.net)
#761 [14:18] <hsartmi> my issue is some stupid cave13.ogg error message, how do i fix it?? i've tried everything.
#762 [14:18] * bobo [webchat@77.31.219.159] has joined #minecrafthelp
#763 [14:19] <bobo> Im havingb trouble buying minecraft
#764 [14:20] <bobo> Tried with multiple credit cards, but still doesnt work.
#765 [14:21] <bobo> I have read the support page on the Mojang website, the page stated some solutions, but none were helpful. It keeps saying error when purchasing.
#766 [14:35] * SandessOFMe [webchat@82.163.111.249] has joined #minecrafthelp
#767 [14:35] <SandessOFMe> Hello
#768 [14:35] <SandessOFMe> can you help me please
#769 [14:36] <SandessOFMe> any one
#770 [14:36] <SandessOFMe> i konw your doing a word
#771 [14:36] <SandessOFMe> you a good volunteers
#772 [14:37] <SandessOFMe> my problem is
#773 [14:37] * rainteves [webchat@pool-108-41-58-5.nycmny.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#774 [14:37] <SandessOFMe> i need to reset my account password but when i tell that i forgot my password they sayed that they already sent an email to my mc email
#775 [14:37] <SandessOFMe> and when i check it no email is receaved
#776 [14:37] <SandessOFMe> so i need how to fix this prob
#777 [14:38] <SandessOFMe> and TY
#778 [14:38] * shadow [webchat@c-73-57-7-15.hsd1.fl.comcast.net] has joined #minecrafthelp
#779 [14:39] <shadow> java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
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#781 [14:45] * crullja [webchat@c-69-136-178-230.hsd1.in.comcast.net] has joined #minecrafthelp
#782 [14:46] <crullja> Currently receiving "Authentication servers are down" However they are up and running at 100%. What can i do to fix this?
#783 [14:54] <SandessOFMe> crullja idk bro im asking 2
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#785 [15:03] * Luke [webchat@p54B571C5.dip0.t-ipconnect.de] has joined #minecrafthelp
#786 [15:03] <Luke> hello
#787 [15:04] <Luke> i need help
#788 [15:04] <Luke> pls
#789 [15:05] * likriz [webchat@37.208-176-91.adsl-dyn.isp.belgacom.be] has joined #minecrafthelp
#790 [15:07] <Luke> hey
#791 [15:07] <Luke> hello
#792 [15:07] <Luke> i nedd help
#793 [15:07] <Luke> HELLO
#794 [15:11] * Luke [webchat@p54B571C5.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#795 [15:21] * uredbro [webchat@cpe-74-75-236-209.maine.res.rr.com] has joined #minecrafthelp
#796 [15:22] <uredbro> hi, i cant remember my security questions because i set up my account like eight years ago, and i dont have a computer that my account had been logged in on previously
#797 [15:23] * zioBine [webchat@host6-137-dynamic.15-87-r.retail.telecomitalia.it] has joined #minecrafthelp
#798 [15:24] <zioBine> hi, i need help!!! i bought this game today and i have a lot of problems when i launch it...it doesn't charge fast and everything goes slow and bad..too LAG!!!!!!
#799 [15:31] * logan [webchat@209.152.76.45] has joined #minecrafthelp
#800 [15:32] <logan> I cant access my account because I need to answer security questions but I don't have access to the old email the account is linked too can you help me change the email
#801 [15:32] * Green [webchat@S010680ea96e8198d.ok.shawcable.net] has joined #minecrafthelp
#802 [15:33] <Green> Every time I try to open Minecraft I just get the white screen and it never loads
#803 [15:33] <Green> None of the online help or videos ect. helped or worked
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#805 [15:35] * VerbzzCraft [webchat@cpe-24-242-4-85.elp.res.rr.com] has joined #minecrafthelp
#806 [15:36] <ThirdEdogs> I can't get access to the full game. I have bought it and when I open my launcher, only the demo is available.
#807 [15:37] <ThirdEdogs> I have checked to make sure that I am using a valid account and I am. Everything should be fine, but the launcher doesn't provide access to the full game. Even though my account has purchased the game.
#808 [15:39] * ThirdEdogs [webchat@47.145.51.136] has quit. (Client Quit)
#809 [15:39] <VerbzzCraft> i am having an issue with logging in when i put my information in and i hit log in it says sorry! make sure u are online and try again
#810 [15:40] <VerbzzCraft> i put checked my internet everything is fine its just minecraft that wont work
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#812 [16:04] * Dark_Replays [webchat@36.118-182-91.adsl-dyn.isp.belgacom.be] has joined #minecrafthelp
#813 [16:04] <Dark_Replays> Hello
#814 [16:04] <Dark_Replays> do you speak french
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#816 [16:10] * sandwich [webchat@47.148.237.205] has joined #minecrafthelp
#817 [16:10] <sandwich> hello
#818 [16:11] <sandwich> im having errors when I click play at the middle of the loading it shows the error
#819 [16:12] <hsartmi> mine does the same thing sandwhich. been waiting for almost 3 hours now
#820 [16:13] <sandwich> uhh ok ive been only for like 20 to 30 minetes
#821 [16:14] <sandwich> ive been trying to fix it with so many ways
#822 [16:15] <sandwich> is it jyst us two
#823 [16:15] <sandwich> just
#824 [16:18] <sandwich> hsartmi are you still there?
#825 [16:20] <hsartmi> yeah sorry
#826 [16:20] <hsartmi> idk if its just us two, i dont think so
#827 [16:21] <hsartmi> what does your error say?
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#830 [16:23] * ummm [webchat@ip98-182-30-199.sb.sd.cox.net] has quit. (Client Quit)
#831 [16:23] <sandwich> like it says diffrrent things
#832 [16:23] <will_> I've just purchased Minecraft java edition on my Mac and it keeps on failing to download. what do I do
#833 [16:24] <sandwich> all the times I tap it play again
#834 [16:24] <sandwich> me to
#835 [16:24] <sandwich> just got it
#836 [16:25] <will_> when I click on the minecraft icon it comes up with this- Failed to load URL mojang://launcher/index.html with error (-2).
#837 [16:28] <hsartmi> sigh
#838 [16:31] * some1 [webchat@78-109-62.adsl.cyta.gr] has joined #minecrafthelp
#839 [16:32] <some1> hello, is it possible to make a server and have people connect without typing an IP address like 192.168.x.x?
#840 [17:01] * Faris [webchat@c22203.upc-c.chello.nl] has joined #minecrafthelp
#841 [17:01] <Faris> Hello
#842 [17:01] <Faris> I Need help with my minecraft chat
#843 [17:01] * Faris is now known as Guest47949
#844 [17:02] * Guest47949 [webchat@c22203.upc-c.chello.nl] has quit. (Client Quit)
#845 [17:26] * BeanieBro [webchat@107-195-35-211.lightspeed.hstntx.sbcglobal.net] has joined #minecrafthelp
#846 [17:26] <BeanieBro> It won't finish downloading
#847 [17:26] * mrmcfly [webchat@32.212.251.209] has joined #minecrafthelp
#848 [17:26] <BeanieBro> why won't my game finish downloading
#849 [17:26] <mrmcfly> Why wont minecraft download
#850 [17:29] <mrmcfly> the minecraft launcher says " Unable to start the minecraft Runetime Environment. This is most likely caused by a corruption please try to reinstall miecraft." so i did 3 times and it keeps saying that what do I do
#851 [17:30] * harel [webchat@bzq-79-183-8-138.red.bezeqint.net] has joined #minecrafthelp
#852 [17:31] <harel> im having problems with the security questions last time i played the game was more the 4 years ago and i cant remember the answers
#853 [17:32] * harel [webchat@bzq-79-183-8-138.red.bezeqint.net] has quit. (Client Quit)
#854 [17:33] <some1> does anyone know how to make a server and have people connect without typing an IP address like 192.168.x.x?
#855 [17:46] * Person [webchat@c-66-235-42-116.sea.wa.customer.broadstripe.net] has joined #minecrafthelp
#856 [17:46] <Person> Hello,
#857 [17:47] <Person> I had a question regarding my version of minecraft Java edition
#858 [17:47] <Person> this may be a bit lengthy so stay with me here
#859 [17:48] <Person> I downloaded minecraft java edition a while back with a different email account than I have now. I was unable to use or play it because of my lack of a capable device, but now I am able to use it with my current setup, but I can't play the full version of java edition
#860 [17:50] <Person> I forwarded the minecraft receipt from my old account to my new one, but now the account that I originally purchased minecraft with has been deleted. I downloaded the minecraft launcher properly, but can only play the demo version.
#861 [17:51] <Person> I looked into troubleshooting and one of the reasons was that the original purchasing email account was different that the one you have now and that is my problem.
#862 [17:52] * X_Alicia_Marie_X [webchat@178.197.234.152] has joined #minecrafthelp
#863 [17:52] <Person> I just wanted help on how I can download minecraft java again without having to pay for it twice, because I'm not looking to spend 28 more dollars on something that I already bought. I have the order receipt and details if you would like to inquire, so help would be appreciated as soon as you're available.
#864 [17:52] <Person> Thanks,
#865 [17:52] <Person> Person
#866 [17:53] <X_Alicia_Marie_X> So I asked 2 times About reactivating my Account, but i haven`t got any Response since like 2 weeks
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#872 [17:54] <dan> Hey so me and a friend just downloaded minecraft on the xbox
#873 [17:54] <dan> but we somehow have different versions
#874 [17:55] * DarkNoddy [~mordi@ti0020a400-0893.bb.online.no] has quit. ()
#875 [17:55] <dan> I'm on 1.12 while he is on 1.11.4
#876 [17:55] <dan> How do we fix this
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#878 [18:00] * lefangirl [webchat@24.115.115.141.res-cmts.flt.ptd.net] has joined #minecrafthelp
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#880 [18:13] * X_Alicia_Marie_X [webchat@178.197.234.152] has quit. (Quit: webchat.esper.net)
#881 [18:14] * mik [webchat@d154-5-160-88.bchsia.telus.net] has joined #minecrafthelp
#882 [18:15] <mik> I cant remember the original email I used when getting my mojang acc
#883 [18:16] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has quit. (Quit: Leaving)
#884 [18:17] * mik [webchat@d154-5-160-88.bchsia.telus.net] has quit. (Client Quit)
#885 [18:35] * Don [webchat@84.255.159.29] has joined #minecrafthelp
#886 [18:35] <Don> hey im getting this error when trying to launch minecraft
#887 [18:36] <Don> Failed to download file, the file contents differ from what was expected. log4j-api-2.11.2.jar
#888 [18:37] <Don> Name: log4j-api-2.11.2.jar
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#890 [18:44] * BlackWolf0606 [webchat@host-181-192-60-92.telered.com.ar] has joined #minecrafthelp
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#892 [18:54] * Ritosquid [webchat@hfc-181-141-19-166.une.net.co] has joined #minecrafthelp
#893 [18:54] <Ritosquid> hello i just started my trial in minecraft realms
#894 [18:55] <Ritosquid> but as soon as i join i am kicked out
#895 [18:55] <Ritosquid> and this apears
#896 [18:55] <Ritosquid> internal exception java.io.ioexception an existing connection was forcibly closed by the remote host 1.14 realms
#897 [18:55] <Ritosquid> internal exception java.io.ioexception an existing connection was forcibly closed by the remote host
#898 [19:32] * MohMoney [webchat@cpe-70-121-211-243.satx.res.rr.com] has joined #minecrafthelp
#899 [19:34] <MohMoney> My first and main question is whenever I go to change my password, It asks me to use an email. Will that email be the same as the email I use to sign in on the launcher? I hope that makes sense.
#900 [19:35] * LingTong53 [webchat@75.58.10.147] has joined #minecrafthelp
#901 [19:35] <LingTong53> My minecraft keeps crashing at the mojang screen as soon as i start it up, the bar gets to like 90 percent full then crashes
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#903 [19:43] * A_Random_Kevin [webchat@d4-50-140-59.try.wideopenwest.com] has joined #minecrafthelp
#904 [19:48] <A_Random_Kevin> I'm trying to use twitch to donload StoneBlock 2 and it was downloaded sucessfully but when I tried to launch StoneBlock 2 an error message popped up and it read "Unable to save download. jna-4.4.0.jar Name: jna-4.4.0.jar URL: https://libraries.minecraft.net/net/java/dev/jna/jna/4.4.0/jna-4.4.0.jar Error details: Attempting to move successful downl
#905 [19:48] <A_Random_Kevin> oad to C:\Users\Kevin\Twitch\Minecraft\Install\libraries\net\java\dev\jna\jna\4.4.0\jna-4.4.0.jar Cannot create a file when that file already exists. Filename on disk: e46a-7528-62c7-567d Path: C:\Users\kevin\AppData\Local\Temp\e46a-7528-62c7-567d Exists: file
#906 [19:51] <A_Random_Kevin> nevermind I fixed it, thank you for your time
#907 [19:57] * MohMoney [webchat@cpe-70-121-211-243.satx.res.rr.com] has quit. (Quit: webchat.esper.net)
#908 [20:03] * greg [webchat@d104-205-87-249.abhsia.telus.net] has joined #minecrafthelp
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#910 [20:04] <greg> hello
#911 [20:06] * Lord_of_Life [~Lord@46.217.58.131] has joined #minecrafthelp
#912 [20:08] * greg [webchat@d104-205-87-249.abhsia.telus.net] has quit. (Quit: webchat.esper.net)
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#914 [20:18] * Leah [webchat@cpc82695-staf9-2-0-cust288.3-1.cable.virginm.net] has joined #minecrafthelp
#915 [20:19] <Leah> Hi! I cannot access the email to my account, pc. What do i do?
#916 [20:21] <Ghillie> Hello, I cannot login into minecraft I've done all the things recommended on the login failed page, but it still doesn't work. What do I do?
#917 [20:37] * hlli [webchat@107-139-251-19.lightspeed.mmphtn.sbcglobal.net] has joined #minecrafthelp
#918 [20:37] <hlli> hello
#919 [20:37] <hlli> When i try to launch minecraft it gives me an error saying something about log configuration is default and is in xlm
#920 [20:40] <hlli> hello?
#921 [20:43] <hlli> Using default game log configuration client-1.12.xml (outputs XML)
#922 [20:43] <hlli> it says that to be exact
#923 [20:47] * josh5 [webchat@static.belong.com.au] has joined #minecrafthelp
#924 [20:49] <josh5> i need help resetting my minecraft email and password
#925 [20:49] * Leah [webchat@cpc82695-staf9-2-0-cust288.3-1.cable.virginm.net] has quit. (Quit: webchat.esper.net)
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#927 [21:15] * JaneDoe [webchat@S010680ea96e8198d.ok.shawcable.net] has joined #minecrafthelp
#928 [21:23] <JaneDoe> I opened a Minecraft account today and download the game, I have not been able to run it at all. I am on a Mac version 1.14.5, I get white box when I try open the game. Any help would be greatly appreciated.
#929 [21:25] * nick1 [webchat@75-108-20-76.bshpcmtc01.res.dyn.suddenlink.net] has joined #minecrafthelp
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#933 [21:35] * norcalbassin [webchat@c-98-224-80-145.hsd1.ca.comcast.net] has joined #minecrafthelp
#934 [21:38] <norcalbassin> i bought a prepaid card at walmart and i reedem it and i tryed to dowloade it and it made me try to play the mincraft demo game and i dont know what to do and the only thing it made me do is install the mincraft launcher aand that didnt do anything so can you help me step by step for me to downloade it so i can play the game
#935 [21:44] * calebtomlin [webchat@cpe-24-210-161-38.cinci.res.rr.com] has joined #minecrafthelp
#936 [21:45] <calebtomlin> Hi i know my username but i dont know the email that i used, what do i do?
#937 [22:05] * norcalbassin [webchat@c-98-224-80-145.hsd1.ca.comcast.net] has quit. (Quit: webchat.esper.net)
#938 [22:19] * zxm [webchat@223.149.204.189] has joined #minecrafthelp
#939 [22:24] <zxm> I already bought it. minecraft java but I wasn't given windows 10key
#940 [22:25] * kayla [webchat@c-24-1-157-48.hsd1.in.comcast.net] has joined #minecrafthelp
#941 [22:25] <kayla> hi i am having issues migrating
#942 [22:26] <Andrio> zxm, unfortunately that isn't offered any more.
#943 [22:26] <Andrio> kayla, what issues?
#944 [22:26] <kayla> what
#945 [22:26] <kayla> what do you mean thats not offered?
#946 [22:27] <Andrio> zxm, the free Windows 10 Edition.
#947 [22:27] <kayla> oh nvm im an idiot lollll
#948 [22:27] <Andrio> oh, sorr
#949 [22:27] <Andrio> y
#950 [22:27] <Andrio> kayla, the free Windows 10 Edition.
#951 [22:28] <kayla> soooo how do i get into my account
#952 [22:28] <kayla> thats the problem
#953 [22:28] <kayla> i cant get into it
#954 [22:29] * jericho [webchat@99-104-144-112.lightspeed.sndgca.sbcglobal.net] has joined #minecrafthelp
#955 [22:29] <zxm> but my friend have it just after buy java Edition
#956 [22:30] <jericho> hi i got account for free from my friend and i realized there was no gmail for this account and i have forgot my account password
#957 [22:32] <Andrio> zxm, your friend must have bought the game when it was offered.
#958 [22:32] <Andrio> kayla, what happens when you try?
#959 [22:33] <Andrio> jericho, ask your friend for help; technically you aren't supposed to transfer accounts.
#960 [22:34] <zxm> fine i'm ok
#961 [22:34] <kayla> says wrong user/pass
#962 [22:35] * jericho [webchat@99-104-144-112.lightspeed.sndgca.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#963 [22:35] <Andrio> mm
#964 [22:35] <Andrio> zxm, before late October specifically
#965 [22:36] <zxm> thank u
#966 [22:38] <zxm> give u 5star
#967 [22:38] <Andrio> thanks. ^^
#968 [22:47] * KAYZXDsuprem [webchat@122.132.209.181.dynamic.intelnet.net.gt] has joined #minecrafthelp
#969 [22:48] <KAYZXDsuprem> I need help with my Java Account update to a Mojang account.
#970 [22:49] * KAYZXDsuprem [webchat@122.132.209.181.dynamic.intelnet.net.gt] has quit. (Client Quit)
#971 [22:59] * BuilderNPro [webchat@cpe-23-240-113-185.socal.res.rr.com] has joined #minecrafthelp
#972 [23:00] <BuilderNPro> I need help with Minecraft Windows 10 edition.
#973 [23:00] * cc [webchat@203-221-228-121.tpgi.com.au] has quit. (Quit: webchat.esper.net)
#974 [23:00] <BuilderNPro> Um help?
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#976 [23:02] * karrowmin [webchat@216-75-114-11.dia-static.allophone.net] has joined #minecrafthelp
#977 [23:03] <karrowmin> Im trying to update my minecraft to 1.14.2, and whenever i press the download button, it always finds something different that causes the installation of the newer version to not work
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#979 [23:09] * SlowKid [webchat@212.181-78-65.res.dyn.surewest.net] has joined #minecrafthelp
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#981 [23:51] * flan [webchat@108-219-89-51.lightspeed.sbndin.sbcglobal.net] has joined #minecrafthelp
#982 [23:53] <flan> Is there any way to recover an old email thats connected to a username? I played before migration was required and I have since forgotten the original email I used to sign up