#1 [00:00] <yeetboi10000> whats the deal tho
#2 [00:00] <Aeiry999> Sadly yes especially when you pay for it monthly to have two Realms
#3 [00:01] <Aeiry999> Without customer support or even an announcement to let people know what is going on.
#4 [00:02] <Aeiry999> No clue the only thing I could find was that they don't do business on the weekends which imo is ... well you know
#5 [00:02] <Aeiry999> lol
#6 [00:02] <yeetboi10000> whenthank god its monday
#7 [00:02] <Aeiry999> Never thought I'd log onto twitter or other social websites just to find out but meh had family here this weekend with kids etc
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#29 [00:03] <Aeiry999> Haha Gotta love those monday mornings :P
#30 [00:03] <Aeiry999> They are in for a rude awakening
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#32 [00:06] * spencer [webchat@d24-55-204-83.home4.cgocable.net] has quit. (Quit: webchat.esper.net)
#33 [00:10] * RedShroud [webchat@65-131-229-219.klln.centurylink.net] has joined #minecrafthelp
#34 [00:12] <RedShroud> Whenever I try to join my friend's realm, it comes up with the message "io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection times out: no further information:" How can I fix this?
#35 [00:20] * Azolean [webchat@104-179-57-213.lightspeed.bcvloh.sbcglobal.net] has joined #minecrafthelp
#36 [00:22] <Azolean> I can't get on Realms or play on my server for over 7 hours. Getting generic errors about failed to connect to the server. I'm also trying to figure out if Mojang is even aware of it, since they're server status shows everything is fine.
#37 [00:23] <Azolean> And I'm not the only one. https://downdetector.com/status/minecraft
#38 [00:23] * nic [webchat@216.165.222.35] has quit. (Quit: webchat.esper.net)
#39 [00:23] <RedShroud> The weird part for me is that my friends have been able to get online
#40 [00:24] * phoebemalfoy [webchat@c220-239-106-53.belrs4.nsw.optusnet.com.au] has joined #minecrafthelp
#41 [00:24] <phoebemalfoy> I'm getting Internal Server Error - 500
#42 [00:24] <Azolean> Yep, some can, some can't.
#43 [00:24] <Azolean> My wife and I are both having the same issue.
#44 [00:24] <phoebemalfoy> the internal server error?
#45 [00:25] <phoebemalfoy> Is it a problem on Mojang's end?
#46 [00:25] <Azolean> I did all the usual stuff. Checked for updates, uninstalled/reinstalled the launcher, ip renew, dns flush, and a few other things I've seen work before. Nadda.
#47 [00:25] <phoebemalfoy> same, no luck
#48 [00:25] <phoebemalfoy> but according to the Mojang help page, all their servers are up and running...
#49 [00:26] <Azolean> Actually, my wife is now saying Internal Server Error 500
#50 [00:26] <phoebemalfoy> so no way to fix it?
#51 [00:27] <Azolean> Yep, server status was the first thing I checked. No indication of an issue anywhere, but there were over 600 reports of an issue on downdetector in under an hour. As far as I can tell, nothing is working.
#52 [00:27] <phoebemalfoy> we just have to wait till they sort their shit out?
#53 [00:27] <Absol> phoebemalfoy: Please keep it civil
#54 [00:27] <phoebemalfoy> how bout you please keep the servers running haha
#55 [00:27] <Azolean> I emailed support, but don't know how busy they are. Might be days before they notice the issue, since it's not affecting everyone.
#56 [00:27] <phoebemalfoy> yeah i emailed too
#57 [00:28] * LukeM [webchat@n122-110-168-163.sun2.vic.optusnet.com.au] has joined #minecrafthelp
#58 [00:28] <phoebemalfoy> righto, guess we just have to wait
#59 [00:28] <phoebemalfoy> shame, i've only got 10 days left on my realm trial, this will waste a good few of them
#60 [00:28] <Azolean> Yep, just figured I'd pop in here and see if anyone has any suggestions in case I missed anything. Or if anyone here is able to report it to the gods Mojang Support.
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#62 [00:30] <LukeM> I recently tried to log into my old minecraft account hat went under like Juppay123 and the email was leannem9902@live.com but it says that the password or user was wrong and I was wondering if there would be any way to find out it’s login.
#63 [00:30] <Azolean> No such luck, eh? It's a pretty sad day in the world of gaming when I can get on Diablo III and not Minecraft Realms. lol
#64 [00:30] * phoebemalfoy [webchat@c220-239-106-53.belrs4.nsw.optusnet.com.au] has quit. (Quit: webchat.esper.net)
#65 [00:30] <LukeM> Oof
#66 [00:30] <Azolean> Well, not much can be done for my issue, but wait. I'm out! Have a great day/night, everyone!
#67 [00:30] <Azolean> Well, not much can be done for my issue, but wait. I'm out! Have a great day/night, everyone!
#68 [00:31] * Azolean [webchat@104-179-57-213.lightspeed.bcvloh.sbcglobal.net] has left #minecrafthelp
#69 [00:34] * daydreamm [webchat@c-107-5-53-144.hsd1.mi.comcast.net] has joined #minecrafthelp
#70 [00:34] <daydreamm> whenever I try logging into Minecraft, it says " error :( Unable to save download. swim15.ogg " what do I do?
#71 [00:36] * bruh [webchat@ip70-181-171-64.sd.sd.cox.net] has joined #minecrafthelp
#72 [00:36] <bruh> hello
#73 [00:36] * Darkbriar [webchat@172.92.79.49] has joined #minecrafthelp
#74 [00:37] <bruh> realms aint workin
#75 [00:37] <bruh> is it just me
#76 [00:37] <Darkbriar> Anyone else having issues with their realm tonight?
#77 [00:37] <daydreamm> not me, just cant get mc started
#78 [00:39] <ChiculaAtticbat> internal server error 500
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#80 [00:40] * Jack [webchat@103.84.255.222] has joined #minecrafthelp
#81 [00:40] <Jack> Hello
#82 [00:40] <Jack> I needed help with sort of a serious issue
#83 [00:41] <Jack> so basically when I launch minecraft it launches normally but few seconde after I join multiplayer or singleplayer server, my screen freezes
#84 [00:42] <Jack> I can still hear the sounds and me breaking blocks but my screen stays frozen, I've waited 30+ minutes but still no fix
#85 [00:42] <Jack> I have reinstalled java and minecraft but still no fix, this is very annoying as to fix it I have to restart my game like 8-10 times after which it fixes
#86 [00:42] <Jack> and next day it starts happening again
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#88 [00:43] * Carter [webchat@97-124-70-89.phnx.qwest.net] has joined #minecrafthelp
#89 [00:45] <Carter> Hello, I am trying to get into my Minecraft account that I made years ago. The problem is I don't really know my email. I have an idea, but I don't know if I'm using the wrong email or forgot my password.
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#92 [00:58] * Luna [webchat@dslb-094-216-011-156.094.216.pools.vodafone-ip.de] has joined #minecrafthelp
#93 [00:58] <Luna> Hello, I don't recieve emails to my email about changing the security questions because I forgot the answers
#94 [01:01] * RedBull [webchat@75-98-188-251.adams.net] has joined #minecrafthelp
#95 [01:02] <RedBull> Hello, i am having issues in minecraft bedrock edition
#96 [01:03] <RedBull> Everytime i chat no one can see it but i can
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#99 [01:12] * Edwin [webchat@248.221.47.163.dynamic.snap.net.nz] has joined #minecrafthelp
#100 [01:13] <Edwin> Hello i cant log into my account
#101 [01:14] <Edwin> my password didnt work so i then went onto mojang and reset my password and didnt get the email
#102 [01:16] <Edwin> then i saw that my email isnt registered anymore for some reason si i made a new account on mojang and tried to transfer my minecraft.net account but it says its already transfered but when i go on mojang it says i need to buy the game? please help
#103 [01:17] <Edwin> last time i logged in was about a year ago thats when i transferred my account to mojang
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#105 [01:26] * JLA [webchat@diaspora-gw.tau.ac.il] has joined #minecrafthelp
#106 [01:27] <JLA> hi to all
#107 [01:27] <JLA> i got this message
#108 [01:28] <JLA> Unable to create directory. 1.14.json
#109 [01:28] <JLA> Name: 1.14.json
#110 [01:28] <JLA> help anyone?
#111 [01:28] * Courtfucius [webchat@cpe-75-85-84-218.hawaii.res.rr.com] has joined #minecrafthelp
#112 [01:28] <Courtfucius> Any ETA on Internal Error 500?
#113 [01:30] <Courtfucius> Hello?
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#115 [01:40] <JLA> i dont see any eta
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#117 [01:47] * Embarla [webchat@ip-89-161-49-140.tel.tkb.net.pl] has joined #minecrafthelp
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#119 [01:52] <Embarla> Hello, I'm having issues with my 1.14.2 Realm on Java Edition, which I rented yesterday. I've tried use one of the realm backups, then after while I recieved red colour error -500. Since then I'm unable to use any backup, reset realm or even switch to the other (same error -500), players cannot login in to the game. Im completely stuck...
#120 [01:55] * zebo [webchat@75.111.14.45] has joined #minecrafthelp
#121 [01:56] <zebo> hello i am having an issue logging in to my realm. it is saying that i am not whitelisted even though i am the one paying for it
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#123 [02:01] * Lau [webchat@115.133.122.147] has quit. (Quit: webchat.esper.net)
#124 [02:05] <ChiculaAtticbat> Finally able to join realms again. seems the internal server error 500 has been resolved.
#125 [02:05] * ChiculaAtticbat [webchat@c-76-105-224-31.hsd1.or.comcast.net] has quit. (Quit: webchat.esper.net)
#126 [02:09] <Embarla> Not for me
#127 [02:45] * jayllyn [webchat@50-124-242-38.alma.mi.frontiernet.net] has joined #minecrafthelp
#128 [02:46] <jayllyn> It wont let me download the game
#129 [02:46] * Luna [webchat@dslb-094-216-011-156.094.216.pools.vodafone-ip.de] has quit. (Quit: webchat.esper.net)
#130 [02:47] * jayllyn [webchat@50-124-242-38.alma.mi.frontiernet.net] has quit. (Client Quit)
#131 [02:48] * jay [webchat@50-124-242-38.alma.mi.frontiernet.net] has joined #minecrafthelp
#132 [02:48] <jay> it wont let me download the game
#133 [02:48] <jay> i keep getting error codes
#134 [02:49] <jay> and i already tried turning off my virus protecting like said in the article and it still didnt work
#135 [02:50] * jay [webchat@50-124-242-38.alma.mi.frontiernet.net] has quit. (Client Quit)
#136 [02:53] * wujek_wikuss5956 [webchat@176-96-166-87.nstream.pl] has joined #minecrafthelp
#137 [02:53] <wujek_wikuss5956> hello?
#138 [02:53] * wujek_wikuss5956 [webchat@176-96-166-87.nstream.pl] has quit. (Client Quit)
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#140 [03:11] * bluesdank [webchat@host217-42-204-204.range217-42.btcentralplus.com] has joined #minecrafthelp
#141 [03:13] <bluesdank> Hi! I'm having issues connecting to my realm. I have been trying for over 9 hours now, sadly still no luck. Error code that is popping up on screen is: io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed out: no further information:
#142 [03:13] <bluesdank> my friends are getting a different error message, which is: Internal Server Error - 500
#143 [03:15] <OoKRoO> how to fix the Realms ERROR: World stuck in SWITCHING_Slot for 1h8m36s, since 2019-06-24T21:04:10.508Z -500
#144 [03:28] * nut [webchat@188-25-173-181.rdsnet.ro] has joined #minecrafthelp
#145 [03:29] * Rakan [webchat@71.128.246.240] has joined #minecrafthelp
#146 [03:29] <Rakan> i have a problem with realms
#147 [03:32] * Nala [webchat@41.82.125.23] has joined #minecrafthelp
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#149 [03:32] * Esther [webchat@41.82.125.23] has joined #minecrafthelp
#150 [03:33] <Esther> Hey my worlds are missing and I don't know how to get them back
#151 [03:35] <Rakan> i have problems with realms so i just tried a free trial today for realms and invite some Friends to play a couple hours ago and it worked fine but when i open up my minecraft server an hour ago i couldn't get in my own realm because of a white list error
#152 [03:36] <Esther> No I don't us realms it was just a world i made
#153 [03:37] <Rakan> oh no im asking for help lie you lmao
#154 [03:37] <Rakan> because i can't seem to find the soultion anywhere else
#155 [03:37] <Rakan> also if ur world is missing did u deleted it?
#156 [03:40] <Esther> Well I don't play on realms but you should see if your friends can get on your realm
#157 [03:41] <Esther> No I didn't deleted I went to play on Minecraft and ALL MY WORLDS were missing
#158 [03:42] <Rakan> also no they can't
#159 [03:42] <Rakan> and im looking it up how to fix it and i need to go into files and code stuff but im tryign to see another way around it
#160 [03:43] <Rakan> also mh.. well im not to suree i just started playing minecraft today since like years
#161 [03:44] <Esther> Did you pay for you realm
#162 [03:45] <Rakan> no
#163 [03:45] <Rakan> i have a 30 day free trial
#164 [03:45] <Rakan> so i was trying it out
#165 [03:45] <Esther> Because I think you have to pay once a month for realms and if you this realm for years you mit need to pay
#166 [03:46] <Esther> Ooooooh ok has it been more then 30 day?
#167 [03:46] <Rakan> no no
#168 [03:46] <Rakan> like i just got the free trial today
#169 [03:46] <Esther> Ok
#170 [03:46] <Rakan> so it should work
#171 [03:46] <Rakan> also any luck with ur wolrds?
#172 [03:47] <Esther> Yes it should there is a little help spot in Minecraft and that should help but you have to have a Xbox account
#173 [03:48] <Esther> Ya me and my friend and were about to go the end but then my worlds went missing 😒😒😒
#174 [03:49] <Rakan> ripp
#175 [03:49] <Rakan> can u restore them?
#176 [03:49] <Rakan> some of them have back ups or something i believe
#177 [03:50] <Esther> Well you have to get a all for that and we didn't have one
#178 [03:50] <Rakan> oh.
#179 [03:50] <Esther> Minecraft should do that for you I think
#180 [03:50] <Rakan> maybe is just glitching atm
#181 [03:52] <Esther> No it isn't it's been a day and it's still not back
#182 [03:52] <Esther> Have you found the help button ?
#183 [03:52] <OoKRoO> i cant open the world at realms. how to fix the Realms ERROR: World stuck in SWITCHING_Slot for 1h8m36s, since 2019-06-24T21:04:10.508Z -500
#184 [03:53] <Esther> What.....?
#185 [03:53] <Rakan> ?
#186 [03:55] <Esther> Okay........ Well did you find the help button?
#187 [03:55] <Esther> Okay........ Well did you find the help button?
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#189 [04:02] * DMarketz [webchat@host211-49-dynamic.52-79-r.retail.telecomitalia.it] has joined #minecrafthelp
#190 [04:04] <DMarketz> i have a problem: i can't buy minecraft with my postepay because mojang gives me an error during the payment, but the card has moneys! I charged it today! I tried also with paypal but it gives me an error
#191 [04:13] <DMarketz> oh i just solved this
#192 [04:13] <DMarketz> lol
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#194 [04:23] * Bjories [webchat@ip56593d3d.speed.planet.nl] has joined #minecrafthelp
#195 [04:25] <Bjories> Anyone here knows how to fix the bug where you are not white-listed on a realm you purchased yourself?
#196 [04:25] * jish [webchat@24-32-195-39.krmtcmtc01.res.dyn.suddenlink.net] has joined #minecrafthelp
#197 [04:28] <jish> just resubsribed to my realms and i cant seem to connect for more than 5 seconds before receiving "internal exception java io.ioexception forcibly closed by remote host". i tried port forwarding and firewall junk. Problems persist on other peoples realms as well. i have no problems on other online games. any advice?
#198 [04:32] <nut> so, i bought the game in like 2015, but i have a new pc now and i forgot myaccount details. i have proof that i bought the game, so what should i do?
#199 [04:36] * bildramer [~bildramer@p200300CF371E730029A28071A22F9FA2.dip0.t-ipconnect.de] has joined #minecrafthelp
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#203 [04:42] <Framcois> Hi i am having an issue with accessing my realm
#204 [04:43] <BlazerGlider> Hello, we have a problem with our realms server. We cannot connect to it, we cannot close it down or do anything with it, eg. Switching worlds. I dont know what i can do since i have tried any option to do something with the realms server.
#205 [04:44] <Framcois> Yea im having the same keep getting an io.netty error
#206 [04:44] <Lach> Have been trying to start playing Minecraft again after about 5 years without playing but i cant log in to my account or reset my password i have an email from last year saying that my account had been migrated into a mojang account but i cant log in and when i try to reset my password it doesn't send an email to my email account any help would be
#207 [04:44] <Lach> appreciated!
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#210 [05:04] * Axus [webchat@62-248-144-80.elisa-laajakaista.fi] has joined #minecrafthelp
#211 [05:04] <Axus> Don't know i this is the right place to ask but has anyone else been getting a "You are not white-listed on this server!" message when they try to join their own realm?
#212 [05:04] <Axus> because i can't get in because of that
#213 [05:09] * Pathulin [webchat@212.27.20.217.bredband.3.dk] has joined #minecrafthelp
#214 [05:09] <Pathulin> Hello! I'm having troubles with my Realms server, it states that none of it's members are whitelisted!
#215 [05:09] <Pathulin> Not even i, the owner is "whitelisted"
#216 [05:09] <Pathulin> But when i look at the whitelist, all of us are.
#217 [05:11] <Axus> having problems with my realms white lists as well\
#218 [05:11] <Axus> how can i see whose white listed or not
#219 [05:12] <OoKRoO> anyone know that how to slove Realms ERROR: World stuck in SWITCHING_Slot for 1h8m36s, since 2019-06-24T21:04:10.508Z -500
#220 [05:14] <Pathulin> Axus, you go to 'Configure Realm' and then to 'Players'
#221 [05:16] <Axus> apparently realms are down
#222 [05:17] * Axus [webchat@62-248-144-80.elisa-laajakaista.fi] has quit. (Quit: webchat.esper.net)
#223 [05:18] * LucentOwl [webchat@142.154.129.28] has joined #minecrafthelp
#224 [05:20] <LucentOwl> i need help with this error message io.netty.channel.abstractchannel$annotatedconnectexception i cant connect to my realm
#225 [05:23] * Tom [webchat@cpc141212-aztw34-2-0-cust187.18-1.cable.virginm.net] has joined #minecrafthelp
#226 [05:23] <Tom> Hi, I forgot the email used on my account.
#227 [05:23] * Tom [webchat@cpc141212-aztw34-2-0-cust187.18-1.cable.virginm.net] has quit. (Client Quit)
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#233 [05:40] <Brap> Is there an issue with logins, in regards to the change of servers when microsoft bough minecraft?
#234 [05:41] <Andrio> Pretty sure there was no change there
#235 [05:41] <Brap> servers/
#236 [05:42] <Brap> i assume
#237 [05:42] <Brap> lol already metioned that
#238 [05:42] <Brap> anyway
#239 [05:42] * Brap [webchat@cpe-60-230-82-185.ab01.act.asp.telstra.net] has quit. (Client Quit)
#240 [05:43] <Framcois> does anyone know if mojang is working on the realms not working?
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#242 [05:48] * hiubjio [webchat@93.32-50-210.dyn.dsl.vic.iprimus.net.au] has joined #minecrafthelp
#243 [05:51] <hiubjio> my kids bought Minecraft for Win10 on PC completed the transaction got details of reference then got message This app will not work on your device.
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#248 [06:19] * S3iGE [webchat@217-211-121-55-no2207.tbcn.telia.com] has joined #minecrafthelp
#249 [06:19] <S3iGE> Hello :D
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#253 [06:20] <S3iGE> So i have this problem with my minecraft realm, i cant log in. It says you are not whitelisten on this server. Neither can i close it. Anyone has a solution?
#254 [06:20] * bildramer is now known as Guest67684
#255 [06:21] <Greymagic27> S3iGE, https://twitter.com/MojangStatus/status/1143075610761355269
#256 [06:21] <S3iGE> Okay, thank you. :)
#257 [06:21] <Greymagic27> S3iGE, No problem :)
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#259 [06:22] * RockraiderYT [webchat@18.red.82.37.46.procono.es] has joined #minecrafthelp
#260 [06:23] <RockraiderYT> Hi, i have a problem with my server in minecraft realms
#261 [06:23] <Greymagic27> https://twitter.com/MojangStatus/status/1143075610761355269
#262 [06:24] <RockraiderYT> mmmmmm and they haven´t solve it yet?
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#266 [06:26] <RockraiderYT> When they are going to fix it? because then I'm losing days that I paid in realms
#267 [06:26] * Guest67684 [~bildramer@p200300CF371E730029A28071A22F9FA2.dip0.t-ipconnect.de] has quit. (Quit: alway rember happy day)
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#276 [06:36] <zBigMan> ive just bought java edition and when I try to load into the actual game it stops me from doing so I would really appreciate some help
#277 [06:36] <Greymagic27> zBigMan, Hey. What does it say when you try to load into the game?
#278 [06:38] <zBigMan> it only says error then gives me a link to a forum that is supposed to help me but I didn't find it to help at all
#279 [06:38] <Greymagic27> ??> zBigMan screenshot/external
#280 [06:38] <Absol> zBigMan: We need to see a screenshot of what you are describing. Please follow the instructions on this page: https://www.take-a-screenshot.org/
#281 [06:38] <Absol> zBigMan: After you have taken the screenshot, please go to https://www.imgur.com/. Click the cloud/arrow at the top, and use the interface select the screenshot from your computer, click "Start Upload", then give us the URL you are taken to.
#282 [06:41] * zBigMan [webchat@c-71-233-25-150.hsd1.ma.comcast.net] has quit. (Quit: webchat.esper.net)
#283 [06:44] * Batuhan_SARI [webchat@24.133.97.20] has joined #minecrafthelp
#284 [06:45] <Batuhan_SARI> Hello, my gmail security code does not come. Please Help.
#285 [07:03] * Guest20046 [~bildramer@p200300CF371E730029A28071A22F9FA2.dip0.t-ipconnect.de] has quit. (Quit: alway rember happy day)
#286 [07:03] * bildramer [~bildramer@p200300CF371E730029A28071A22F9FA2.dip0.t-ipconnect.de] has joined #minecrafthelp
#287 [07:08] * Lauren1 [webchat@host86-174-250-48.range86-174.btcentralplus.com] has joined #minecrafthelp
#288 [07:09] <Lauren1> Hello my realms server cannot be joined because none of us are on the whitelist server how do I fix this pls x
#289 [07:11] * hiubjio [webchat@93.32-50-210.dyn.dsl.vic.iprimus.net.au] has quit. (Quit: webchat.esper.net)
#290 [07:14] * tara [webchat@c110-22-251-45.sunsh21.vic.optusnet.com.au] has joined #minecrafthelp
#291 [07:16] <tara> i purchased using a gift card and I redeemed the code on minecraft.net, but my screen has been saying placing order for over half an hour now
#292 [07:19] * Slendy [webchat@219.subnet125-162-157.speedy.telkom.net.id] has joined #minecrafthelp
#293 [07:19] <Slendy> Hello.
#294 [07:21] <Slendy> Can I get help? Basically I do not have access to my old email but I want to migrate to a mojang account and change my email. I have already tried contacting support through email. It has been over a week with no response.
#295 [07:27] * Slendy [webchat@219.subnet125-162-157.speedy.telkom.net.id] has quit. (Quit: webchat.esper.net)
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#298 [07:41] * gabe [webchat@c-66-177-160-170.hsd1.fl.comcast.net] has joined #minecrafthelp
#299 [07:42] <gabe> Whenever I try to login to the java launcher it says "sorry! Make sure you are connected to a network and try again" although I am connected and I have reinstalled the launcher, restarted my computer, reconnected to the internet and it still isn't working
#300 [07:46] * M55 [webchat@096-058-068-151.res.spectrum.com] has joined #minecrafthelp
#301 [07:47] <M55> I bought Minecraft then downloaded it and it just isn't opening (Mac)
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#307 [08:14] * soysoy [webchat@xd4ed8675.cust.hiper.dk] has joined #minecrafthelp
#308 [08:16] <soysoy> Hi there. I have this issue where I can't log into my minecraft realm. It keeps saying "http://io.netty.channel .abstractchannel$annotatedConnectException: Connection timed out: no further informatio" and nothing else. Does any of you know how to fix this?
#309 [08:18] <soysoy> hello?
#310 [08:19] * OoKRoO [webchat@061238036141.ctinets.com] has quit. (Quit: webchat.esper.net)
#311 [08:27] * SeaMonkey [webchat@pc-132-210-30-200.cm.vtr.net] has joined #minecrafthelp
#312 [08:27] * Torikatsuu [webchat@104-189-153-40.lightspeed.rcsntx.sbcglobal.net] has joined #minecrafthelp
#313 [08:29] <SeaMonkey> Hi there, well, I have this problem: I bought a minecraft realm for me and my friends, and we were good for a week I guess, and then suddenly we can´t connect due to some problem and this message pops out: io netty channel abstractchannel annotatedconnectexception timed out. I hope you can help me
#314 [08:30] <Greymagic27> SeaMonkey, It's a known issue. See the comments on this post: https://twitter.com/MojangStatus/status/1143075610761355269
#315 [08:30] <Torikatsuu> Hi, I'm having issues where Minecraft successfully opens however, projects to my secondary display while remaining frozen on my primary display. It's like it is mirrored where I can control everything from primary display but the game runs on the secondary display.
#316 [08:30] * KabelUSB [webchat@user-5-173-160-190.play-internet.pl] has joined #minecrafthelp
#317 [08:30] <KabelUSB> hello
#318 [08:30] <KabelUSB> i need help
#319 [08:30] <Greymagic27> Torikatsuu, https://bugs.mojang.com/browse/MC-150369
#320 [08:31] <Greymagic27> KabelUSB, Hey. How can we help?
#321 [08:31] <SeaMonkey> Oh damn, didn´t see that tweet, well, thank you so much, have a nice day
#322 [08:31] <Greymagic27> SeaMonkey, You as well!
#323 [08:31] <KabelUSB> I do not receive any e-mail from mojang
#324 [08:31] * SeaMonkey [webchat@pc-132-210-30-200.cm.vtr.net] has quit. (Client Quit)
#325 [08:31] <KabelUSB> I do not receive any e-mail from mojang i need help
#326 [08:31] * spencer [webchat@d24-55-204-83.home4.cgocable.net] has joined #minecrafthelp
#327 [08:31] <Greymagic27> ??> KabelUSB account/send-email
#328 [08:32] <Absol> KabelUSB: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#329 [08:32] <Absol> KabelUSB: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#330 [08:32] <Torikatsuu> Appreciate it, Greymagic27!
#331 [08:32] * gabe [webchat@c-66-177-160-170.hsd1.fl.comcast.net] has joined #minecrafthelp
#332 [08:32] * gabe [webchat@c-66-177-160-170.hsd1.fl.comcast.net] has quit. (Client Quit)
#333 [08:32] <Greymagic27> Torikatsuu, No problem!
#334 [08:33] * spencer [webchat@d24-55-204-83.home4.cgocable.net] has quit. (Client Quit)
#335 [08:33] <KabelUSB> someone yesterday broke in to my email I regained it today but when I send an e-mail to reset my password, nothing comes to me
#336 [08:33] <Greymagic27> KabelUSB, Email mojang using the information Absol provided above
#337 [08:35] * nut [webchat@188-25-173-181.rdsnet.ro] has quit. (Quit: webchat.esper.net)
#338 [08:35] <KabelUSB> What if I do not have this id?
#339 [08:36] <Greymagic27> KabelUSB, Give them as much information as you can
#340 [08:38] <KabelUSB> and what could be the reason for incoming mojang messages?
#341 [08:38] <Greymagic27> ??> KabelUSB account/email-missing
#342 [08:39] <Absol> KabelUSB: If you are not getting emails from Mojang, please read this article for common reasons for that: https://help.mojang.com/customer/portal/articles/542001-cannot-get-mojang-system-emails
#343 [08:39] <Absol> KabelUSB: Please be aware that emails can take up to two hours to arrive. Some ISP email providers like AOL, Comcast, Gmx and General-purpose email providers like Hotmail have known issues with dropping Mojang emails. If you use one of those, use another provider like Gmail.
#344 [08:39] <Absol> KabelUSB: If none of this helps, you may need to contact Mojang. If you do, make sure you receive a confirmation email after sending an account support request.
#345 [08:42] * KabelUSB [webchat@user-5-173-160-190.play-internet.pl] has quit. (Quit: webchat.esper.net)
#346 [08:58] * Rob [webchat@238-184-105-26.east.dsl.telkomsa.net] has joined #minecrafthelp
#347 [08:59] <Rob> Hello. I am having problems downloading all versions of Minecraft
#348 [09:00] <Greymagic27> Rob, Hey. What's the message that you get when you try?
#349 [09:00] <Rob> Failed to download file. patchy-1.1.jar
#350 [09:00] <Greymagic27> ??> Rob av/adwcleaner
#351 [09:00] <Absol> Rob: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#352 [09:00] <Absol> Rob: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#353 [09:05] * oats [webchat@nat-148-88-244-144.lancs.ac.uk] has joined #minecrafthelp
#354 [09:05] * Marsmellow [webchat@5.27.204.20] has joined #minecrafthelp
#355 [09:05] * Rob [webchat@238-184-105-26.east.dsl.telkomsa.net] has joined #minecrafthelp
#356 [09:06] <Marsmellow> Hi, today when I try to enter the realms server I got a "you are not white-listed on this server!" error. Although this error is said to be resolved by mojang, I keep getting it. Can you help me please? I hope you'il be back soon.
#357 [09:06] * BigLad [webchat@bcde64d0.skybroadband.com] has joined #minecrafthelp
#358 [09:07] <oats> hi im having an issue with my realms server - it will not let me join the server, nor will it let me close it or download a backup - the same whitelist issue as everyone else... ive been told its resolved but its clearly not! its still not working for me!
#359 [09:07] <BigLad> Hello legends, oh lmao, what the guy above me literally just said
#360 [09:07] <oats> seems like we're all having the same annoying issue
#361 [09:07] <BigLad> I literally own my server lol it's mad
#362 [09:07] <Greymagic27> Marsmellow, oats, BigLad. Hey :P - This issue is also bugging many other users and I'm hoping it gets fixed soon
#363 [09:08] <BigLad> While im here anyone got any tips for a better Nether Hub
#364 [09:08] <oats> I've been waiting 3 hours for it to get fixed now :p
#365 [09:08] <oats> what kinda tips do you want for a nether hub big lad?
#366 [09:08] <Rob> I just ran AdwCleaner like suggested and restarted computer. 0 treats detected and removed
#367 [09:08] <Marsmellow> What are we gonna do?
#368 [09:09] <Greymagic27> ??> Rob tools/hjt
#369 [09:09] <Absol> Rob: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#370 [09:09] <Absol> Rob: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#371 [09:09] * PrinceKhxlid [webchat@19.174.92.84.dyn.plus.net] has joined #minecrafthelp
#372 [09:09] <Greymagic27> Marsmellow, All you can do is wait and hope that they fully fix the issue
#373 [09:09] * Dao__ [webchat@node-rtd.pool-182-53.dynamic.totinternet.net] has joined #minecrafthelp
#374 [09:09] <Dao__> Hello I have a problem migrating from minecraft account to mojang
#375 [09:09] <Greymagic27> Dao__, Hey. What's the issue?
#376 [09:10] <BigLad> Well I know the basic idea of a hub lol but tbh mine is a bit naff. I was wondering how far away can your portals be in comparison from Nether and Overworld , because the journey from the central area to the nearest ice biome is huge even in the Nether
#377 [09:10] <PrinceKhxlid> hi i just got minecraft and when i logged on i was fiddling around with the setting and accidentally changed my resolution and on my monitor it says input not supported. can anybody help
#378 [09:10] <Dao__> I simply do not remember what my username was when I made the first minecraft account cuz it has been a while since I made it
#379 [09:10] <Dao__> is there anyway I can figure out?
#380 [09:11] <Greymagic27> DopeGhoti, You'll need to email mojang
#381 [09:11] <Greymagic27> Dao__, *
#382 [09:11] <Greymagic27> ??> Dao__ account/send-email
#383 [09:11] <Absol> Dao__: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#384 [09:11] <Absol> Dao__: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#385 [09:11] <Greymagic27> PrinceKhxlid, Go into your profile settings and change the resolution to your mointors
#386 [09:12] <Dao__> alright thanks :)
#387 [09:12] * Dao__ [webchat@node-rtd.pool-182-53.dynamic.totinternet.net] has quit. (Client Quit)
#388 [09:13] <Rob> https://paste.ubuntu.com/p/xSHN6y6mx2/
#389 [09:13] <PrinceKhxlid> Greymagic27 where can i find profile settings
#390 [09:13] * Kirito03120 [webchat@aclermont-ferrand-652-1-74-180.w90-41.abo.wanadoo.fr] has joined #minecrafthelp
#391 [09:13] <Greymagic27> PrinceKhxlid, Launch options --> Click on the profile you're currently using
#392 [09:14] <Greymagic27> Rob, Remove akami netsession
#393 [09:14] * nawwie [webchat@95.10.200.190.dynamic.ttnet.com.tr] has joined #minecrafthelp
#394 [09:14] <nawwie> sa
#395 [09:14] <Greymagic27> And then follow these steps:
#396 [09:14] <Greymagic27> ??> Rob av/mcafee/uninstall
#397 [09:14] <Absol> Rob: To completely uninstall McAfee products, download and run the MCPR Tool found under Step 2 here: https://service.mcafee.com/FAQDocument.aspx?id=TS101331
#398 [09:14] <Greymagic27> nawwie, Hey. How can we help?
#399 [09:14] <Marsmellow> @Absol "You are not white-listed on this server!" error. What do we do now?
#400 [09:14] <nawwie> I cant connect my realm server
#401 [09:14] <nawwie> its tell me you r not on whitelist,
#402 [09:15] <Greymagic27> Marsmellow, Wait for them to fix the bug <-- nawwie
#403 [09:16] * oats [webchat@nat-148-88-244-144.lancs.ac.uk] has quit. (Quit: webchat.esper.net)
#404 [09:17] <Marsmellow> They say he fixed it here. https://twitter.com/MojangStatus/status/1143132298218541058
#405 [09:17] <Greymagic27> Marsmellow, I know. But in the comments people are still reporting the issue
#406 [09:17] * Chaye [webchat@1.143.168.9] has joined #minecrafthelp
#407 [09:17] <Chaye> Hey
#408 [09:17] <Chaye> I need help with something
#409 [09:17] <Greymagic27> Chaye, Hey. How can we help?
#410 [09:18] * Rob [webchat@238-184-105-26.east.dsl.telkomsa.net] has quit. (Quit: webchat.esper.net)
#411 [09:18] <Kirito03120> Bonjour j'ai un souci pour réinitialiser mon mot de passe mincraft je ne reçois pas l'email ni dans ma boite de reception ni dans mes spam
#412 [09:18] <Chaye> Hi, I have an MCleaks account, and would like to migrate the USERNAME into an account I can use for a normal Mojang account
#413 [09:18] <Greymagic27> Chaye, We don't support MCLeaks. Buy the game
#414 [09:19] <PrinceKhxlid> Greymagic27 i am still quite confused on what i have to do
#415 [09:19] <Chaye> I want to buy a real minecraft account as I have just been accepted for moderator on a server
#416 [09:19] <Greymagic27> Chaye, You can't migrate a username from an alt as it's already an account
#417 [09:19] <Chaye> but I would like to use the username "THEHELLLORD" on the account when I do buy it, is this possible?
#418 [09:19] <Chaye> then am I able to migrate the account?
#419 [09:20] <Greymagic27> PrinceKhxlid, Go into the version you're using on the launcher. Then tick the 'resolution' box and put in your monitors res
#420 [09:20] <Greymagic27> Chaye, No. It's already an account even if you're using it
#421 [09:20] <Kirito03120> Hello I have a problem to reset my password mincraft I do not receive the email neither in my inbox nor in my spam
#422 [09:20] <PrinceKhxlid> i have done that however it still says input not supported
#423 [09:20] <Chaye> Then can I migrate the account?
#424 [09:21] <Greymagic27> Chaye, No. You don't own the account
#425 [09:21] <Greymagic27> ??> Kirito03120 account/send-email
#426 [09:21] <Absol> Kirito03120: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#427 [09:21] <Absol> Kirito03120: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#428 [09:21] <Greymagic27> ??> PrinceKhxlid screenshot/external
#429 [09:21] <Absol> PrinceKhxlid: We need to see a screenshot of what you are describing. Please follow the instructions on this page: https://www.take-a-screenshot.org/
#430 [09:21] <Absol> PrinceKhxlid: After you have taken the screenshot, please go to https://www.imgur.com/. Click the cloud/arrow at the top, and use the interface select the screenshot from your computer, click "Start Upload", then give us the URL you are taken to.
#431 [09:22] * Chaye [webchat@1.143.168.9] has quit. (Client Quit)
#432 [09:22] <nawwie> Will u help me for my problem? or is there any fix for that?
#433 [09:23] <Greymagic27> nawwie, Right now there isn't a fix. But keep checking their twitter!
#434 [09:23] <nawwie> ok thanks for help
#435 [09:23] * Rob [webchat@238-184-105-26.east.dsl.telkomsa.net] has joined #minecrafthelp
#436 [09:24] * Rob [webchat@238-184-105-26.east.dsl.telkomsa.net] has quit. (Client Quit)
#437 [09:26] * Rob [webchat@238-184-105-26.east.dsl.telkomsa.net] has joined #minecrafthelp
#438 [09:27] <Rob> I get the same error after uninstalling McAfee
#439 [09:27] <Greymagic27> Rob, Can you uninstall akami netsession?
#440 [09:27] <Rob> I did that too
#441 [09:28] <Greymagic27> Could you try to download the game files whilst using a mobile hotspot?
#442 [09:28] <Kirito03120> have you a french support ?
#443 [09:28] <Andrio> ??> PrinceKhxlid options/delete
#444 [09:28] <Andrio> ??> PrinceKhxlid win/.minecraft
#445 [09:28] <Absol> PrinceKhxlid: To get at Minecraft's locally stored files on Windows, press Win+R, and in the window that appears, type %AppData%\.minecraft and click OK.
#446 [09:29] <PrinceKhxlid> Andrio I fixed it by going through g force experience , Thanks for the help anyways :)
#447 [09:29] <Andrio> ah
#448 [09:30] <Rob> No I can't...but is libraries.minecraft.net down? Cause I did try it on downforeveryoneorjustme.com
#449 [09:31] * Porkyle [~Porkyle@178-55-190-194.bb.dnainternet.fi] has quit. (Ping timeout: 206 seconds)
#450 [09:31] <Andrio> The Internet is broken.
#451 [09:32] * tyler1 [webchat@CPE00fc8d25c683-CM00fc8d25c680.cpe.net.cable.rogers.com] has joined #minecrafthelp
#452 [09:32] * Nikki [webchat@c-76-108-179-118.hsd1.fl.comcast.net] has joined #minecrafthelp
#453 [09:32] <Nikki> Ive been trying to download mods and it doesn't work help
#454 [09:32] <tyler1> I have forgot my security questions
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#460 [09:36] <atgang> Please help, My Minecraft Launcher stucks at "Loading Versions"
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#465 [09:42] * matthijsje2002 [webchat@82-217-110-61.cable.dynamic.v4.ziggo.nl] has joined #minecrafthelp
#466 [09:42] <Samueldo> Hello, I bought my MC account in March 2011 and now I can't return on it, i don't receive any email form the process of password changing
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#469 [09:51] * leo [webchat@36-233-128-71.dynamic-ip.hinet.net] has joined #minecrafthelp
#470 [09:52] * leo is now known as Guest14040
#471 [09:55] <Guest14040> Why I just can use Trial version in minecraftir
#472 [09:57] * Porkyle [~Porkyle@37-130-163-224.bb.dnainternet.fi] has joined #minecrafthelp
#473 [10:01] * matt8 [webchat@s224n143.rnroaming.geneseo.edu] has joined #minecrafthelp
#474 [10:02] <matt8> Hi I am trying to log into my old account from a few years ago with the email that I used but I'm not having any luck. I also don't remember my username that I used.
#475 [10:08] * tyler1 [webchat@CPE00fc8d25c683-CM00fc8d25c680.cpe.net.cable.rogers.com] has quit. (Quit: webchat.esper.net)
#476 [10:09] * SupremeGui [webchat@bl9-250-214.dsl.telepac.pt] has joined #minecrafthelp
#477 [10:09] <SupremeGui> yo
#478 [10:10] <Greymagic27> SupremeGui, Hey. How can we help?
#479 [10:10] <Greymagic27> ??> matt8 account/send-email
#480 [10:10] <Absol> matt8: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#481 [10:10] <Absol> matt8: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#482 [10:10] <SupremeGui> yall deal with technical problems right?
#483 [10:10] <Greymagic27> SupremeGui, That's correct
#484 [10:10] <SupremeGui> so i got this afk fishing on 1.14
#485 [10:10] <SupremeGui> and i leave a clicker on
#486 [10:10] <SupremeGui> but when i come back my aim is either way off or my character moved a block
#487 [10:10] <SupremeGui> i have my keyboard and mouse unplugged while doing this
#488 [10:11] <Greymagic27> SupremeGui, Is it possible anything is pushing you whilst AFK fishing?
#489 [10:11] <SupremeGui> no, my base is just me
#490 [10:12] <SupremeGui> i have fence around my room so no mobs can get in
#491 [10:12] <Greymagic27> Have you tried leaving the game being recorded? Then when you come back, looking over the footage
#492 [10:12] <Guest14040> hu
#493 [10:12] <Andrio> Even phantoms?
#494 [10:12] <SupremeGui> yeah i am considering doint that
#495 [10:12] <SupremeGui> its underground base
#496 [10:13] * Kilian [webchat@ip-213-127-112-36.ip.prioritytelecom.net] has joined #minecrafthelp
#497 [10:13] <Andrio> ah
#498 [10:13] <Guest14040> Why I just can use Trial version in minecraftir
#499 [10:13] <SupremeGui> i dont have any damage taken
#500 [10:13] <SupremeGui> does OBS record?
#501 [10:13] <Andrio> ??> Guest14040 account/bug/demo
#502 [10:13] <Absol> Guest14040: Please see this article: https://help.mojang.com/customer/portal/articles/1218766-can-only-play-minecraft-demo if you are only able to play the Demo after having purchased the game.
#503 [10:13] <Andrio> SupremeGui, I believe it can
#504 [10:14] <SupremeGui> ima do that now then
#505 [10:14] <SupremeGui> thanks
#506 [10:15] <Kilian> Hello, I am aware that the Mojang support team is currently dealing with a very large backlog of account support requests, and i understand that you cannot aid in speeding up that process. However my question is somewhat related, Does anybody here know, if the waiting time for a reply from the help desk could be in violation of national consumer la
#507 [10:15] <Kilian> ws?
#508 [10:16] * wILL [webchat@CPE9050cab61b73-CM9050cab61b70.cpe.net.cable.rogers.com] has joined #minecrafthelp
#509 [10:16] * h [webchat@cpc88299-woki8-2-0-cust171.6-2.cable.virginm.net] has joined #minecrafthelp
#510 [10:16] <Greymagic27> Kilian, I don't think so. I don't know of any law that states that they can't have a 2 month backlog
#511 [10:17] <h> hi im having an issue with loading into my realm it just says that theres an error and that i should try again later
#512 [10:17] <Andrio> also, which nation?
#513 [10:17] <h> uk
#514 [10:17] <Greymagic27> h, Hey. As 1.14.3 just updated it will take the realms a while to update. Wait a couple of hours then try again
#515 [10:17] <Guest14040> i had according to the step，but it does not work
#516 [10:17] * SupremeGui [webchat@bl9-250-214.dsl.telepac.pt] has quit. (Quit: webchat.esper.net)
#517 [10:17] <h> i have already waited more that 12 hours
#518 [10:18] <wILL> hey so my minecraft 1.14.2 makes my Java se binary crash and wont load my worlds
#519 [10:18] <Kilian> Greymagic27 Well i think it would vary per country, and i would assume there would be some terms that company's would have to abide by.
#520 [10:18] <Greymagic27> ??> wILL av/adwcleaner
#521 [10:18] <Andrio> Was it even out 12 hours ago?
#522 [10:18] <Absol> wILL: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#523 [10:18] <Absol> wILL: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#524 [10:18] <Greymagic27> Andrio, Nope. 1.14.3 released at 16:08 UK time
#525 [10:18] * h [webchat@cpc88299-woki8-2-0-cust171.6-2.cable.virginm.net] has quit. (Client Quit)
#526 [10:19] * h [webchat@cpc88299-woki8-2-0-cust171.6-2.cable.virginm.net] has joined #minecrafthelp
#527 [10:19] <Andrio> I'm guessing you mean UTC+1
#528 [10:19] <h> hi
#529 [10:19] <h> any idea when realms will be back up
#530 [10:19] <wILL> its not a malware issue
#531 [10:19] <Guest14040> @Absol i had according to the step，but it does not work
#532 [10:19] <Andrio> wILL, how do you know that?
#533 [10:20] <wILL> ive already cleaned my computer
#534 [10:20] <Greymagic27> Andrio, Yea. UTC+1 as it's summer here
#535 [10:20] <wILL> its a problem with my java crashing not malware
#536 [10:20] <h> any idea when realms will be back up
#537 [10:20] <Andrio> wILL, that problem is usually caused by malware.
#538 [10:20] <Greymagic27> wILL, Some bits of malware are known to cause issues with java
#539 [10:20] <Andrio> h, unfortunately not. Hopefully within a few hours.
#540 [10:21] <Greymagic27> h, Are you the realm owner?
#541 [10:21] * matt8 [webchat@s224n143.rnroaming.geneseo.edu] has quit. (Quit: webchat.esper.net)
#542 [10:21] * h0 [webchat@cpc88299-woki8-2-0-cust171.6-2.cable.virginm.net] has joined #minecrafthelp
#543 [10:21] <wILL> yeah like I said my computer is clean
#544 [10:21] <h> yes
#545 [10:21] * Themaster761 [webchat@cpc88515-nrte29-2-0-cust245.8-4.cable.virginm.net] has joined #minecrafthelp
#546 [10:21] * Guest14040 [webchat@36-233-128-71.dynamic-ip.hinet.net] has quit. (Quit: webchat.esper.net)
#547 [10:21] <Andrio> ??> wILL tools/HJT
#548 [10:21] <Absol> wILL: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#549 [10:21] <Absol> wILL: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#550 [10:21] <h> its been more than half a day since the realm stopped working
#551 [10:22] <Greymagic27> h, Can you try to upload a 1.14.3 world and then play on it if you can get access to the realm settings
#552 [10:22] <Themaster761> my world has disappeared but the save files are in the folder
#553 [10:22] <Andrio> h, there have been widespread Internet issues in about that timeframe.
#554 [10:22] <h> i wouldve thought that it would be fixed by now
#555 [10:22] <h> how do i do that
#556 [10:22] <Greymagic27> h, As I don't own a realm myself I can't walk you through the steps on how to upload and then select the new world
#557 [10:22] <Andrio> h, through your Realm settings.
#558 [10:23] * Porkyle [~Porkyle@37-130-163-224.bb.dnainternet.fi] has quit. (Ping timeout: 190 seconds)
#559 [10:24] <h> nothing is loading through the realm settings
#560 [10:24] <Andrio> mm
#561 [10:24] <h> it wont let me switch world, reset or anything else
#562 [10:24] <h> just shows and infinite loading screen
#563 [10:24] <h> just shows and infinite loading screen
#564 [10:26] * h [webchat@cpc88299-woki8-2-0-cust171.6-2.cable.virginm.net] has left #minecrafthelp
#565 [10:27] * h0 [webchat@cpc88299-woki8-2-0-cust171.6-2.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#566 [10:31] * Porkyle [~Porkyle@178-55-245-250.bb.dnainternet.fi] has joined #minecrafthelp
#567 [10:37] * DarkNoddy [~mordi@ti0020a400-0893.bb.online.no] has joined #minecrafthelp
#568 [10:41] * ajpatter [webchat@157-131-142-12.fiber.dynamic.sonic.net] has joined #minecrafthelp
#569 [10:42] <ajpatter> If the last time I logged in it was using a Username and not an email, but the the mojang site tells me that the account has already been migrated does that mean someone else has migrated my account?
#570 [10:43] <Greymagic27> ajpatter, If you never migrated it, it's possible someone has hacked into your account
#571 [10:43] <Greymagic27> ??> ajpatter account/send-email
#572 [10:43] <Absol> ajpatter: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#573 [10:43] <Absol> ajpatter: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#574 [10:43] * PrinceKhxlid [webchat@19.174.92.84.dyn.plus.net] has quit. (Quit: webchat.esper.net)
#575 [10:45] <ajpatter> I'm not sure if I can get the transaction ID without some information from Mojang, the transaction is so old I can't access it electronically. Maybe I could call my bank and pull all my old credit transactions from the time, but I'm not even sure what year that would have been.
#576 [10:45] <Greymagic27> ajpatter, Give them as much information as you can
#577 [10:47] <ajpatter> I did in the support ticket I opened, but it looks like it'll take them weeks to get back to me. I guess I can go ahead and request the info from my bank. That'll probably take a few days anyways.
#578 [10:47] <Kilian> That is also where my question is, ajpatter , i was wonder if that was in violation of any consumer laws.
#579 [10:48] <Greymagic27> ??> Kilian legal
#580 [10:48] <Absol> Kilian: Discussions of any legal documents (including but not limited to EULA and ToS) limited to questions only. We are not Mojang and we do not have the authority to determine whether *insert condition here* is allowed.
#581 [10:48] <Absol> Kilian: Discussion of legal loopholes are strictly forbidden. If you require further assistance, hire a laywer.
#582 [10:48] <Greymagic27> Just a heads up :)
#583 [10:49] <Kilian> Oh okay, i wasn't aware of that, thanks.
#584 [10:50] <Kilian> Its weird it doesn't say that in the rules?
#585 [10:59] * FallenRefluent [webchat@clbnon7102w-lp140-01-142-113-239-150.dsl.bell.ca] has joined #minecrafthelp
#586 [10:59] <FallenRefluent> hello
#587 [11:00] <Greymagic27> FallenRefluent, Hey. How can we help?
#588 [11:00] <FallenRefluent> well every time i start mine craft it crashes
#589 [11:00] <Greymagic27> ??> FallenRefluent launcher/log
#590 [11:00] <Absol> FallenRefluent: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#591 [11:01] <FallenRefluent> my launcher looks different
#592 [11:01] <Greymagic27> FallenRefluent, Are you using the beta launcher?
#593 [11:02] <FallenRefluent> i think
#594 [11:02] <Greymagic27> FallenRefluent, In that case. Follow these steps:
#595 [11:02] <Greymagic27> ??> FallenRefluent launcher/log-txt
#596 [11:02] <Absol> FallenRefluent: We need to see your full launcher log, which is created in the game directory.
#597 [11:02] <Absol> FallenRefluent: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#598 [11:03] * themaster [webchat@cpc88515-nrte29-2-0-cust245.8-4.cable.virginm.net] has joined #minecrafthelp
#599 [11:03] <FallenRefluent> i put a resource pack on last night and now it wont launch
#600 [11:03] <themaster> hello
#601 [11:03] * MrSwagMan666 [webchat@cpc83289-brig21-2-0-cust932.3-3.cable.virginm.net] has joined #minecrafthelp
#602 [11:04] <MrSwagMan666> Hi my minecraft launcher opens then it does the loading thing with the cursor then closes straight away
#603 [11:04] <MrSwagMan666> Hi my minecraft launcher opens then it does the loading thing with the cursor then closes straight away
#604 [11:05] <Greymagic27> ??> MrSwagMan666 av/adwcleaner
#605 [11:05] <Absol> MrSwagMan666: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#606 [11:05] <Absol> MrSwagMan666: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#607 [11:05] <Greymagic27> FallenRefluent, Remove the resourcepack from the folder
#608 [11:05] <FallenRefluent> i did
#609 [11:06] <FallenRefluent> it says java.lang.IllegalArgumentException: MALFORMED
#610 [11:07] <Greymagic27> FallenRefluent, Remove every resourcepack in the folder
#611 [11:07] <FallenRefluent> ok
#612 [11:07] * GAmedude [webchat@p549C93C1.dip0.t-ipconnect.de] has joined #minecrafthelp
#613 [11:08] <MrSwagMan666> Absol is it a safe download
#614 [11:08] <themaster> my world has disappeared from the game but the saves are still in the folder
#615 [11:08] <Greymagic27> MrSwagMan666, Yep. It's perfectly safe
#616 [11:08] <MrSwagMan666> Ok
#617 [11:08] <MrSwagMan666> It was fine yesterday
#618 [11:08] <Greymagic27> themaster, I'm afraid I don't know much about the world save mechanics for the game so I won't be able to help
#619 [11:08] <GAmedude> MY Minecraft Launcher crash all the time
#620 [11:08] <Greymagic27> ??> GAmedude launcher/log-txt
#621 [11:08] <MrSwagMan666> Oh i alreaqdy have it downloaded
#622 [11:08] <Absol> GAmedude: We need to see your full launcher log, which is created in the game directory.
#623 [11:08] <Absol> GAmedude: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#624 [11:09] <MrSwagMan666> Ok its scanning
#625 [11:09] <MrSwagMan666> 51 threats detected
#626 [11:09] <Greymagic27> MrSwagMan666, Once it's done scanning click 'clean and repair'
#627 [11:09] <MrSwagMan666> Absol do i press clean and repair
#628 [11:09] <MrSwagMan666> ok
#629 [11:09] <MrSwagMan666> its gonna restart
#630 [11:10] <Greymagic27> MrSwagMan666, That's fine
#631 [11:10] * MrSwagMan666 [webchat@cpc83289-brig21-2-0-cust932.3-3.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#632 [11:10] <GAmedude> How should i copy this when I open the Launcher , it crash after 5 sec. and I cant click anything
#633 [11:11] <FallenRefluent> ok i have deleted all resource packs
#634 [11:11] <Greymagic27> FallenRefluent, Try launching the game
#635 [11:11] <Greymagic27> GAmedude, Press the windows key + R and type '%appdata%/.minecraft'
#636 [11:11] <GAmedude> Can you help me
#637 [11:11] <Greymagic27> Then follow the steps from here: n the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#638 [11:11] <FallenRefluent> still crashes
#639 [11:12] <Greymagic27> ??> FallenRefluent launcher/log-txt
#640 [11:12] <Absol> FallenRefluent: We need to see your full launcher log, which is created in the game directory.
#641 [11:12] <Absol> FallenRefluent: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#642 [11:13] <GAmedude> Greymagic27 I dont have this like with appdata minecrafz
#643 [11:13] <Greymagic27> GAmedude, When you pressed the windows key and R at the same time, did a run box appear?
#644 [11:13] <FallenRefluent> The game crashed whilst initializing game
#645 [11:13] <FallenRefluent> Error: java.lang.IllegalArgumentException: MALFORMED
#646 [11:13] <FallenRefluent> that is what it says
#647 [11:13] <Greymagic27> FallenRefluent, I'd like to see the full crash report. Follow the steps above sent by Absol to grab it
#648 [11:13] * quin [webchat@cpe-72-231-205-210.buffalo.res.rr.com] has joined #minecrafthelp
#649 [11:14] <GAmedude> Greymagic27 Yes where I should put in a Appdata
#650 [11:15] <Greymagic27> GAmedude, Put this: %appdata%/.minecraft
#651 [11:15] * MrSwagMan666 [webchat@cpc83289-brig21-2-0-cust932.3-3.cable.virginm.net] has joined #minecrafthelp
#652 [11:15] <Greymagic27> Once you click 'ok' does a folder appear?
#653 [11:15] <FallenRefluent> i dont have a green arrow?
#654 [11:15] <MrSwagMan666> Greymagic27 it ddnt work its still doing it
#655 [11:15] <Greymagic27> FallenRefluent, Press the windows key + R and type '%appdata%/.minecraft'
#656 [11:15] <Greymagic27> MrSwagMan666, Can I ask. Were you using the beta launcher prior to the 1.14.3 release?
#657 [11:16] * themaster [webchat@cpc88515-nrte29-2-0-cust245.8-4.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#658 [11:16] <MrSwagMan666> Yes the new one
#659 [11:16] <GAmedude> Greymagic27 it say that %appdata%/.minecraft dont exist
#660 [11:16] <Greymagic27> ??> MrSwagMan666 launcher/revert
#661 [11:16] <FallenRefluent> ok now what
#662 [11:16] <MrSwagMan666> What
#663 [11:16] <Greymagic27> ??> MrSwagMan666 launcher/revert-beta
#664 [11:16] <Absol> MrSwagMan666: Go to your .minecraft folder
#665 [11:16] <Absol> MrSwagMan666: In that folder, edit 'launcher_profiles.json'. At the bottom of the file and change "channel": "beta", to "channel": "release"
#666 [11:16] <MrSwagMan666> Ok
#667 [11:16] <Greymagic27> FallenRefluent, In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#668 [11:16] <GAmedude> Greymagic27 I using the beta launcher to the 1.14.3
#669 [11:17] <Greymagic27> ??> GAmedude launcher/revert-beta
#670 [11:17] <Absol> GAmedude: Go to your .minecraft folder
#671 [11:17] <Absol> GAmedude: In that folder, edit 'launcher_profiles.json'. At the bottom of the file and change "channel": "beta", to "channel": "release"
#672 [11:17] <MrSwagMan666> Is it %appdata%
#673 [11:17] <Greymagic27> ??> MrSwagMan666 win/.minecraft
#674 [11:17] <Absol> MrSwagMan666: To get at Minecraft's locally stored files on Windows, press Win+R, and in the window that appears, type %AppData%\.minecraft and click OK.
#675 [11:18] <Greymagic27> GAmedude, Where did you install minecraft?
#676 [11:18] <FallenRefluent> ok i pasted it
#677 [11:18] <FallenRefluent> now what
#678 [11:18] <MrSwagMan666> Ok im on it but im confused about editing the launcher_profile thing
#679 [11:18] <Greymagic27> FallenRefluent, Send the link here
#680 [11:18] <Greymagic27> MrSwagMan666, Which bit is confusing you?
#681 [11:18] * h [webchat@cpc88299-woki8-2-0-cust171.6-2.cable.virginm.net] has joined #minecrafthelp
#682 [11:18] <MrSwagMan666> The bit here i have to edit 'launcher_profiles.json'. At the bottom of the file and change "channel": "beta", to "channel": "release"
#683 [11:19] <h> any idea when realms will be back up
#684 [11:19] <FallenRefluent> https://paste.ubuntu.com/p/J2GmfbTD5V/
#685 [11:19] <FallenRefluent> ok
#686 [11:19] <Greymagic27> MrSwagMan666, Can you see the launcher_profiles.json in your .minecraft folder?
#687 [11:19] <MrSwagMan666> Yes
#688 [11:19] <GAmedude> Greymagic27 why
#689 [11:19] <Greymagic27> MrSwagMan666, Open that. At the bottom of the file and change "channel": "beta", to "channel": "release"
#690 [11:20] <Greymagic27> GAmedude, Because I need to grab the crash log, and without knowing where minecraft is installed I can't give you the correct steps
#691 [11:20] <FallenRefluent> yo i got it working grey
#692 [11:20] <MrSwagMan666> it says how do u want to open this file but there is only microsoft store
#693 [11:20] <FallenRefluent> thanks for the help
#694 [11:20] <MrSwagMan666> the icon a a blank paper thing
#695 [11:20] <GAmedude> Greymagic27 at the minecraft site
#696 [11:20] <h> any idea when realms will be back up
#697 [11:20] <Greymagic27> FallenRefluent, No problem
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#700 [11:20] <NarwhalzGaming> Hello.
#701 [11:20] <Greymagic27> MrSwagMan666, Can you open it in 'notepad'. It may be in 'more options'
#702 [11:20] <MrSwagMan666> Can i use notepad to open it
#703 [11:20] <Greymagic27> NarwhalzGaming, Hey. How can we help?
#704 [11:20] <Greymagic27> MrSwagMan666, Yea, open it using notepad
#705 [11:20] <MrSwagMan666> there we go yes i can
#706 [11:21] <GAmedude> Greymagic27 at the Minecraft site I installeted
#707 [11:21] <NarwhalzGaming> I recently wanted to transfer my account to Windows 10, from java Edition, and said my code had already been used.
#708 [11:21] <MrSwagMan666> now what i edited it
#709 [11:21] <Greymagic27> ??> GAmedude win/reinst
#710 [11:21] <h> any idea when realms will be back up
#711 [11:21] <Absol> GAmedude: You may need to reinstall the locally installed files that Minecraft puts into place.
#712 [11:21] <Absol> GAmedude: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#713 [11:21] <Greymagic27> GAmedude, Sorry. Don't follow those steps
#714 [11:21] <MrSwagMan666> do i save it?
#715 [11:21] <MrSwagMan666> or save as
#716 [11:21] <Greymagic27> ??> GAmedude launcher/win/reinst
#717 [11:22] <Greymagic27> MrSwagMan666, Save it
#718 [11:22] <MrSwagMan666> ok
#719 [11:22] <Greymagic27> ??> GAmedude launcher/reinst/win
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#721 [11:22] <Absol> GAmedude: Go to Control Panel, and click on "Uninstall a Program" (may also be called "Programs and Features"). Then, right click on the Minecraft entry and select "Uninstall".
#722 [11:22] <Absol> GAmedude: Afterwards, restart your PC, then download and run the .msi at https://minecraft.net/en-us/download
#723 [11:22] <MrSwagMan666> Now what?
#724 [11:22] <Greymagic27> Follow those steps. When you install it don't change the install directory GAmedude
#725 [11:22] <Greymagic27> MrSwagMan666, Now try the launcher
#726 [11:22] <GAmedude> Greymagic27 Ok
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#728 [11:22] <NarwhalzGaming> I recently wanted to transfer to Windows 10 from Java Edition. I went to enter my code and it claimed that it was already used.
#729 [11:23] <MrSwagMan666> yey it works thank you!
#730 [11:23] <Greymagic27> MrSwagMan666, No problem!
#731 [11:23] <MrSwagMan666> I will make sure i come here for help in the future
#732 [11:23] <NarwhalzGaming> Hi.
#733 [11:23] <MrSwagMan666> Thank you bye
#734 [11:23] <Greymagic27> NarwhalzGaming, You can't transfer editions. Once you purchase a code for one edition, you can't use it to redeem the other
#735 [11:23] <GAmedude> Greymagic27 shuld I delet the minecraft folders
#736 [11:23] <Greymagic27> ??> GAmedude launcher/reinst/win
#737 [11:23] <Absol> GAmedude: Go to Control Panel, and click on "Uninstall a Program" (may also be called "Programs and Features"). Then, right click on the Minecraft entry and select "Uninstall".
#738 [11:23] <Absol> GAmedude: Afterwards, restart your PC, then download and run the .msi at https://minecraft.net/en-us/download
#739 [11:23] <Greymagic27> Follow those steps ^
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#744 [11:24] <gabe> I cant log in bc it says im not connected to a network but i am help
#745 [11:25] <Greymagic27> gabe, What's the exact message?
#746 [11:25] * GAmedude [webchat@p549C93C1.dip0.t-ipconnect.de] has joined #minecrafthelp
#747 [11:26] <GAmedude> Absol were should I go
#748 [11:26] <Greymagic27> GAmedude, Which bit of the steps did you get to?
#749 [11:26] <jones123> hello a couple months ago i had an account and something happened and i couldnt log in, now i was able to make a new account with the same email and i wanted to know if i still had to pay for it since i had already paid for it on the same email
#750 [11:26] <NarwhalzGaming> Minecraft says, "Players who have purchased Minecraft: Java Edition before October 19th, 2018 can get Minecraft for Windows 10 for free by visiting their Mojang account. Log into account.mojang.com, and under the “My Games” heading you will find a button to claim your gift code. If you purchased Minecraft: Java Edition after October 19th, 2018, the
#751 [11:26] <NarwhalzGaming> button will not be there, so if you’re unsure of when you purchased Minecraft: Java Edition, that’s a good way to check. Pressing the button will generate a token and send you to a Microsoft redemption page." I went to redeem my code and it's been used.
#752 [11:27] <GAmedude> Greymagic27 from Absol delete Minecraft off the computer and than turn on again
#753 [11:27] <Greymagic27> jones123, You won't need to pay for it again, but you can't create another account using an email already linked to an account. Instead you could contact mojang support and have them get the account details back
#754 [11:27] <Greymagic27> ??> jones123 account/send-email
#755 [11:27] <Absol> jones123: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#756 [11:27] <Absol> jones123: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#757 [11:27] <Greymagic27> GAmedude, download and run the .msi at https://minecraft.net/en-us/download - Do not change the install directory at all
#758 [11:27] <Greymagic27> NarwhalzGaming, Follow the steps sent above by Absol to contact mojang
#759 [11:27] <NarwhalzGaming> Ok.
#760 [11:28] <NarwhalzGaming> Thanks.
#761 [11:28] <gabe> Greymagic27 one second i have to open it
#762 [11:28] <jones123> thanks yall
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#765 [11:28] <GAmedude> Thank you so much
#766 [11:29] <GAmedude> I goes
#767 [11:29] <gabe> Greymagic27 "Sorry! Make sure you are online and try again"
#768 [11:29] * Blubo [webchat@193-154-59-52.adsl.highway.telekom.at] has joined #minecrafthelp
#769 [11:29] <Blubo> Hey
#770 [11:30] <Greymagic27> gabe, Can you try to restart your launcher?
#771 [11:30] <Greymagic27> Blubo, Hey. How can we help?
#772 [11:30] <Blubo> I can't login into my MC Account. I appearently have no internet connection but as you can see here, I have
#773 [11:30] <gabe> I have many times and also reinstalled it
#774 [11:30] <Greymagic27> ??> Blubo tools/hjt
#775 [11:30] <Absol> Blubo: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#776 [11:30] <Absol> Blubo: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#777 [11:30] <Greymagic27> gabe, Follow those steps as well
#778 [11:30] <Blubo> kk
#779 [11:30] <gabe> what steps
#780 [11:30] <Greymagic27> ??> gabe tools/hjt
#781 [11:30] <Absol> gabe: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#782 [11:30] <Absol> gabe: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#783 [11:31] <gabe> i see ubuntu but does this work on windows
#784 [11:31] <Greymagic27> gabe, Yes. paste.ubuntu.com is just a pasting website
#785 [11:31] <gabe> ok
#786 [11:32] <Blubo> https://paste.ubuntu.com/p/z9wPF7YD3m/
#787 [11:33] <Greymagic27> Blubo, gabe. I've got to pop off for a while, sorry about this!
#788 [11:33] <Blubo> oksx
#789 [11:33] <Blubo> okay
#790 [11:34] <h> my realms is still not working
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#793 [11:35] <h> my realms is still not working
#794 [11:37] <gabe> https://paste.ubuntu.com/p/xkkXD4kMyw/
#795 [11:37] <gabe> https://paste.ubuntu.com/p/xkkXD4kMyw/
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#798 [11:41] <gabe> my launcher says "Sorry! Make sure you are online and try again" whenever I try to login even though I am connected
#799 [11:41] <gabe> I have restarted and unistalled multiple times but it still says that
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#802 [11:57] <Blubo> Greymagic27 I guess you also cant help me
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#804 [11:59] <gabe> It says Greymagic27 left automatically
#805 [12:00] * michi [webchat@80-121-64-79.adsl.highway.telekom.at] has joined #minecrafthelp
#806 [12:03] <michi> Ich hab minecraft ausversehen deinstaliert und möchte es nicht noch einmal kaufen
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#809 [12:05] <LudovicoMinasola> I have a problem in the minecraft launcher. that is, that during the start of the game, then clicking the play button, a message appears, that is, the game failed to start. Please help me.
#810 [12:05] <LudovicoMinasola> I send the error that is written
#811 [12:05] <LudovicoMinasola> Unable to download https://libraries.minecraft.net/com/mojang/realms/1.14.17/realms-1.14.17.jar to /Users/ludovico/Library/Application Support/minecraft/libraries/com/mojang/realms/1.14.17/realms-1.14.17.jar
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#819 [12:14] * hi [webchat@cpe-66-26-84-189.nc.res.rr.com] has joined #minecrafthelp
#820 [12:15] <hi> Hi
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#822 [12:16] * sophie [webchat@cpe-70-113-29-116.austin.res.rr.com] has joined #minecrafthelp
#823 [12:17] <sophie> hi, my minecraft launcher is showing as offline, but my internet is working perfectly.
#824 [12:17] * Thomas_Jung [webchat@c-73-77-217-116.hsd1.tx.comcast.net] has joined #minecrafthelp
#825 [12:18] <Thomas_Jung> Hello
#826 [12:18] <sophie> hi
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#828 [12:18] <Thomas_Jung> Are you an helper?
#829 [12:18] <sophie> No
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#833 [12:21] * MegaKlasse [webchat@78-69-239-152-no14.tbcn.telia.com] has joined #minecrafthelp
#834 [12:21] <MegaKlasse> Hello! Is there any way to check what email ur username is linked to?
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#836 [12:24] <LudovicoMinasola> can you help me?
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#841 [12:29] * Harald_Baumkircher [webchat@213-225-7-101.nat.highway.a1.net] has joined #minecrafthelp
#842 [12:29] <Harald_Baumkircher> Hello
#843 [12:29] <Harald_Baumkircher> are you german?
#844 [12:29] <LudovicoMinasola> during the opening of Minecraft this appears:Unable to download https://libraries.minecraft.net/com/mojang/realms/1.14.17/realms-1.14.17.jar to /Users/ludovico/Library/Application Support/minecraft/libraries/com/mojang/realms/1.14.17/realms-1.14.17.jar
#845 [12:30] <LudovicoMinasola> no
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#847 [12:30] <LudovicoMinasola> PLEASE HELP MEE
#848 [12:31] <Harald_Baumkircher> ive played minecraft since 2.5 years ago, now ive vorgott my Emailadress and my Password i only know my Username pls help me
#849 [12:32] <Harald_Baumkircher> ive played minecraft since 2.5 years ago, now ive vorgott my Emailadress and my Password i only know my Username pls help me
#850 [12:34] * Harald_Baumkircher [webchat@213-225-7-101.nat.highway.a1.net] has joined #minecrafthelp
#851 [12:34] <Harald_Baumkircher> ive played minecraft since 2.5 years ago, now ive vorgott my Emailadress and my Password i only know my Username pls help me
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#853 [12:34] <Harald_Baumkircher> ive played minecraft since 2.5 years ago, now ive vorgott my Emailadress and my Password i only know my Username pls help me
#854 [12:34] <GhostPlays> Hi
#855 [12:35] <Harald_Baumkircher> hey
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#857 [12:35] <LudovicoMinasola> there are any helper'
#858 [12:35] <GhostPlays> My game crashed on startup
#859 [12:35] <Cam9> same
#860 [12:35] <GhostPlays> how fix it?
#861 [12:35] <LudovicoMinasola> during the opening of Minecraft this appears:Unable to download https://libraries.minecraft.net/com/mojang/realms/1.14.17/realms-1.14.17.jar to /Users/ludovico/Library/Application Support/minecraft/libraries/com/mojang/realms/1.14.17/realms-1.14.17.jar
#862 [12:37] <Cam9> I got a error but i don't know how to fix it
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#864 [12:38] <Oier86> Hello
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#868 [12:39] <Oier86> I can´t log in in my debice and i have changed the password more than 4 times
#869 [12:39] <Harald_Baumkircher> ive played minecraft since 2.5 years ago, now ive vorgott my Emailadress and my Password i only know my Username pls help me
#870 [12:39] * Luther [webchat@75-132-21-209.dhcp.stls.mo.charter.com] has joined #minecrafthelp
#871 [12:40] <LAN_server> I cannot join my friends LAN server game, keeps saying unable to connect
#872 [12:40] <Luther> Howdy! I'm looking for help with an "Upload failed! (-1)" Realms error
#873 [12:40] <Oier86> Can someone helps me?
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#876 [12:41] <Oier86> I can´t log in in my device and i have changed the password more than 4 times, all time i tried to log in put password or name incorrect
#877 [12:41] <Luther> "NO We cannot offer any faster help for account related issues (forgotten emails/passwords/security questions, or the inability to receive reset emails for them), you will need to wait for Mojang support to assist you."
#878 [12:42] <Oier86> how can i contact mojang?
#879 [12:44] <Oier86> Luther
#880 [12:44] * Oier86 [webchat@ip88.ip-176-31-208.eu] has quit. (Quit: webchat.esper.net)
#881 [12:45] <Luther> Let me find the link
#882 [12:45] * LudovicoMinasola [webchat@77.111.247.71] has joined #minecrafthelp
#883 [12:46] <Luther> https://help.mojang.com/customer/portal/emails/new
#884 [12:46] <LudovicoMinasola> during the opening of Minecraft this appears:Unable to download https://libraries.minecraft.net/com/mojang/realms/1.14.17/realms-1.14.17.jar to /Users/ludovico/Library/Application Support/minecraft/libraries/com/mojang/realms/1.14.17/realms-1.14.17.jar
#885 [12:46] <Luther> Oh hey you're having trouble with realms too eh
#886 [12:47] <Harald_Baumkircher> PLS
#887 [12:47] <Harald_Baumkircher> HELPAAAA MEEEE
#888 [12:47] <LudovicoMinasola> yes
#889 [12:47] <Harald_Baumkircher> ive played minecraft since 2.5 years ago, now ive vorgott my Emailadress and my Password i only know my Username pls help me
#890 [12:48] <Harald_Baumkircher> heeellpaaa meeee
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#893 [12:51] <Luther> awesome, now I know why mojang support is backed up for a literal month and a half
#894 [12:51] <Luther> actual children forgetting their login details
#895 [12:52] <Harald_Baumkircher> Bro, im 18 right now..
#896 [12:52] * _SIM0_ [webchat@net-2-39-91-64.cust.vodafonedsl.it] has joined #minecrafthelp
#897 [12:52] <Harald_Baumkircher> And now i wanna play minecraft again cuzz every other game is shit
#898 [12:52] <Absol> Harald_Baumkircher: Please keep it civil
#899 [12:52] <_SIM0_> HELLO
#900 [12:52] <Harald_Baumkircher> HI
#901 [12:52] <_SIM0_> non riesco ad accedere al mio account
#902 [12:53] <_SIM0_> I can't log in to my account
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#905 [12:59] <Starfrt> Hello, I ma having an issue where the launcher is not able to connect to the internet. Speedtests and other programs confirm my internet access and speeds, but still not able to connect. I have tried reinstalling the game and my computer, but nothing is working. Any suggestions?
#906 [13:00] <Starfrt> sorry restarting my computer*
#907 [13:01] <_SIM0_> ok thank you
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#909 [13:02] * frans [webchat@ip5454fac3.speed.planet.nl] has joined #minecrafthelp
#910 [13:03] <frans> hey, i'm unable to connect to my friends server. I think it's because I can only choose play offline. Why is that? And how would i fix it?
#911 [13:03] <Starfrt> That is the same issue I am having =/
#912 [13:04] <Starfrt> except for now it will not let me log in either
#913 [13:04] <frans> O, do you know how to fix it though?
#914 [13:04] <frans> how odd
#915 [13:04] <Starfrt> Not a clue, that is why I came to ask here.
#916 [13:05] <frans> ah too bad, guess we'll wait
#917 [13:08] * Zeyfu [webchat@d204-191-112-240.abhsia.telus.net] has joined #minecrafthelp
#918 [13:08] <Zeyfu> just bought minecraft and it is only letting me play the demo
#919 [13:10] <Starfrt> Something is very obviously broken since it seems no one is able to access the servers =/
#920 [13:11] * Tim [webchat@ip5654976b.adsl-surfen.hetnet.nl] has joined #minecrafthelp
#921 [13:11] <Zeyfu> what should i do?
#922 [13:11] <Tim> hello my sound doesn't work suddenly
#923 [13:11] * Harald_Baumkircher [webchat@213-225-7-101.nat.highway.a1.net] has joined #minecrafthelp
#924 [13:11] <Harald_Baumkircher> Hello?
#925 [13:11] <Tim> i just had an update maybe has something to do with it?
#926 [13:12] * Tim [webchat@ip5654976b.adsl-surfen.hetnet.nl] has quit. (Client Quit)
#927 [13:12] <Starfrt> My launcher updated about an hour ago and since then I have not been able to access the servers, or even log in to the launcher.
#928 [13:13] * Harald_Baumkircher [webchat@213-225-7-101.nat.highway.a1.net] has quit. (Client Quit)
#929 [13:13] * Zeyfu [webchat@d204-191-112-240.abhsia.telus.net] has quit. (Quit: webchat.esper.net)
#930 [13:14] <frans> help
#931 [13:15] * ReaperSkier [webchat@toroon2928w-lp130-01-70-54-79-166.dsl.bell.ca] has joined #minecrafthelp
#932 [13:15] * zebby [webchat@host22-52-dynamic.53-79-r.retail.telecomitalia.it] has joined #minecrafthelp
#933 [13:15] <zebby> cannot login
#934 [13:16] <ReaperSkier> So i cant log in to minecraft because it says im offline even though i am online
#935 [13:16] <Starfrt> there are multiple of us here having the same issue =/
#936 [13:16] <ReaperSkier> the issue i mentioned
#937 [13:16] <frans> exactly the same problem
#938 [13:16] <ReaperSkier> is it a bug
#939 [13:16] <ReaperSkier> A JUNEBUG
#940 [13:16] <frans> iguess idk
#941 [13:17] <ReaperSkier> does mojang know about it
#942 [13:17] <Starfrt> I have contacted them, but I am not sure if they are aware yet
#943 [13:18] <zebby> same problem
#944 [13:18] <zebby> fucking mojang ffs changing launcher
#945 [13:18] <Absol> zebby: Please keep it civil
#946 [13:18] <ReaperSkier> i try to log in and even tho i am online, it says that im not connected
#947 [13:19] <zebby> k sorry
#948 [13:19] <zebby> i want to log in
#949 [13:19] * matthew1 [webchat@c-73-91-216-4.hsd1.ms.comcast.net] has joined #minecrafthelp
#950 [13:20] <ReaperSkier> i try to log in and it says "sorry! make sure you are online and try again" even though im online
#951 [13:20] <matthew1> im unable to login to my minecraft account I can login on my old computer with my username and password but I can login with my email
#952 [13:21] * matthew1 [webchat@c-73-91-216-4.hsd1.ms.comcast.net] has quit. (Client Quit)
#953 [13:24] * AB [webchat@172.103.159.221.tpia.cipherkey.com] has joined #minecrafthelp
#954 [13:25] * AB [webchat@172.103.159.221.tpia.cipherkey.com] has quit. (Client Quit)
#955 [13:27] * kirolosir [webchat@c-66-30-48-197.hsd1.ma.comcast.net] has joined #minecrafthelp
#956 [13:27] <kirolosir> Hello
#957 [13:27] <kirolosir> hello?
#958 [13:27] * Ga_Ga2006 [webchat@193.124.142.31] has joined #minecrafthelp
#959 [13:27] <kirolosir> hello?
#960 [13:28] <Ga_Ga2006> I`ve vorgotten my Password
#961 [13:28] <kirolosir> You can change it
#962 [13:28] <Ga_Ga2006> How?
#963 [13:28] <kirolosir> go to moang
#964 [13:28] <kirolosir> I mean
#965 [13:28] <kirolosir> mojang
#966 [13:28] <kirolosir> and account
#967 [13:28] <kirolosir> and then change password
#968 [13:29] <Ga_Ga2006> I must regist me
#969 [13:29] * kirolosir [webchat@c-66-30-48-197.hsd1.ma.comcast.net] has quit. (Client Quit)
#970 [13:30] * Chuck [webchat@mta-24-170-22-70.tx.rr.com] has joined #minecrafthelp
#971 [13:30] * yako [webchat@cpe-67-10-215-86.elp.res.rr.com] has joined #minecrafthelp
#972 [13:30] <yako> hello
#973 [13:31] <Chuck> Hello, when trying to login to Minecraft Java Edition I get the error "Sorry! Make sure you are online and try again". I have tried uninstalling Minecraft, Java and reinstall again with no luck. Any help will be greatly appreciated.
#974 [13:31] <ReaperSkier> same
#975 [13:32] <yako> smae
#976 [13:32] <yako> same*
#977 [13:32] <ReaperSkier> its a bug
#978 [13:32] <yako> idk
#979 [13:32] <ReaperSkier> it must be a bug
#980 [13:32] <Chuck> So just waited out to get corrected?
#981 [13:33] <Chuck> wait it*
#982 [13:33] * Thalan [webchat@c-24-60-238-176.hsd1.nh.comcast.net] has joined #minecrafthelp
#983 [13:33] <Thalan> Hello!
#984 [13:33] <yako> hi
#985 [13:33] <Thalan> I am trying to migrate my very very old minecraft account and it says im entering the wrong email but I have tried every email I can think of
#986 [13:34] <yako> when was it made?
#987 [13:34] <Thalan> I can't find the transaction ID number either because it was like 7 or 8 years ago I made the account
#988 [13:34] <yako> before 2012
#989 [13:34] <Thalan> I believe so
#990 [13:35] <yako> idk i might be a email u used and forgot
#991 [13:35] <Thalan> I believe it was 2010 or 2011
#992 [13:35] <Thalan> no because I have used the same email forever and I was like 10 years old at the time so if anything, I used my parents email and that doesnt work either
#993 [13:36] * yako [webchat@cpe-67-10-215-86.elp.res.rr.com] has quit. (Quit: webchat.esper.net)
#994 [13:36] <Chuck> Ok, thank you guys, i'll wait and see if the problem corrects itself.
#995 [13:37] <ReaperSkier> still doesnt work
#996 [13:37] <Chuck> I have been having this issue for over 2 hours
#997 [13:38] <Chuck> It was working perfectly fine yesterday
#998 [13:38] <Thalan> on operators here?
#999 [13:38] <Thalan> no*
#1000 [13:38] <ReaperSkier> the issues started when it updated to 1.14.3
#1001 [13:38] <Thalan> my issue?
#1002 [13:39] <Chuck> @ReaperSkier Are you on Java Edition as well?
#1003 [13:39] <ReaperSkier> yes
#1004 [13:39] <ReaperSkier> yes i am
#1005 [13:39] <Starfrt> we all are =/
#1006 [13:39] <Chuck> Microsoft Windows 10 Edition seems to be working fine.
#1007 [13:39] <Starfrt> I can load Minecraft Windows 10 just fine
#1008 [13:40] * Thalan [webchat@c-24-60-238-176.hsd1.nh.comcast.net] has quit. (Quit: webchat.esper.net)
#1009 [13:40] <ReaperSkier> but i cant load java cause it says im offline even though im connected to the internet
#1010 [13:40] * Wil [webchat@ktnron0916w-grc-03-76-66-162-41.dsl.bell.ca] has joined #minecrafthelp
#1011 [13:40] <Starfrt> same here
#1012 [13:40] <Chuck> Same here
#1013 [13:40] <Ga_Ga2006> I´ve vorgotten my email
#1014 [13:41] <Starfrt> you need to reset it, but there is a backlog of request for that so Mojang is behind
#1015 [13:41] <Blubo> is there any way that the fact that I cant login into my Account (cause of "no internet connection" even though I am connected to the internet) is somehow tied into the new launcher?
#1016 [13:41] <Wil> I haven't been able to log in....the launcher keeps saying offline and wont reconnect. I've reset the router
#1017 [13:41] <Blubo> link to logs
#1018 [13:41] <Blubo> https://paste.ubuntu.com/p/z9wPF7YD3m/
#1019 [13:41] <Starfrt> that is the same thing we are all having
#1020 [13:41] <Wil> what a joke
#1021 [13:41] <Starfrt> I think it is something to do with the launcher, but I cannot confirm anything
#1022 [13:41] <Blubo> probably
#1023 [13:42] * Lurks [webchat@cpc123350-stev9-2-0-cust46.9-2.cable.virginm.net] has joined #minecrafthelp
#1024 [13:42] <Wil> what OS are people on?
#1025 [13:42] <Starfrt> Windows 10 using the Java version
#1026 [13:42] <ReaperSkier> windows 7 with java
#1027 [13:42] <Chuck> I have already sent a support request to Minecraft, we shall see. Windows 10 Java
#1028 [13:42] <Wil> yeah I'm on 7 java
#1029 [13:42] <Starfrt> we now know for sure it is an issue with the java platform only
#1030 [13:42] <Wil> I have too...but they said they're just getting to april 30 requests now....I don't have high hopes
#1031 [13:42] * Chuck [webchat@mta-24-170-22-70.tx.rr.com] has quit. (Quit: webchat.esper.net)
#1032 [13:43] <Blubo> what?
#1033 [13:43] <Blubo> April 30th?
#1034 [13:43] <Wil> i haven't dumped the DNS thing yet....could that help?
#1035 [13:43] <Starfrt> I commented on @minecraft for a post urging people to update their launchers -.-
#1036 [13:43] <Starfrt> I tried that
#1037 [13:44] <Starfrt> nothing has worked so far
#1038 [13:44] <Wil> my brother is running the same specs and he got in just fine
#1039 [13:44] <Starfrt> I even checked to make sure there were no issues with my host files.
#1040 [13:44] <Starfrt> did his launcher update?
#1041 [13:44] <Wil> yep
#1042 [13:45] <Starfrt> Did he have the issue at all?
#1043 [13:45] <Wil> Zero
#1044 [13:45] <Starfrt> I have no idea what is happening
#1045 [13:45] <Starfrt> and unfortunately we are getting a lack of responses all around
#1046 [13:46] * twoface211 [webchat@116.44.147.195.pool.dsl.daisyplc.net] has joined #minecrafthelp
#1047 [13:46] <twoface211> Hello?
#1048 [13:46] <Ga_Ga2006> Hello
#1049 [13:47] <twoface211> I know my username and password but since my account was made in 2011 I never put an email address yet now I cant sign in without an email address. Any ideas?
#1050 [13:47] <Wil> I wonder how many people need to have this issue before Mojang moves lol
#1051 [13:47] <Ga_Ga2006> I´ve vorgotten my Email
#1052 [13:47] * argh [webchat@209.166.185.210] has joined #minecrafthelp
#1053 [13:48] <Starfrt> You need to go to the mojang site and switch over your information to update your account. They switched from the username to a mojang account which requires your email for login
#1054 [13:48] <ReaperSkier> plz has mojang been alerted! I just wanna play MC
#1055 [13:48] <twoface211> Is there anywhere that still lets you sign in with just a username?
#1056 [13:49] <argh> I submitted a ticket to get my account migrated with all the information. I'm just wondering if anyone knows where I can go to check on the status of my ticket. :(
#1057 [13:49] * Ga_Ga2006 [webchat@193.124.142.31] has quit. (Quit: webchat.esper.net)
#1058 [13:50] <argh> I submitted the request a month and 10 days ago.
#1059 [13:50] * Blubo [webchat@193-154-59-52.adsl.highway.telekom.at] has quit. (Quit: webchat.esper.net)
#1060 [13:50] * Wil [webchat@ktnron0916w-grc-03-76-66-162-41.dsl.bell.ca] has quit. (Quit: webchat.esper.net)
#1061 [13:50] * zebby [webchat@host22-52-dynamic.53-79-r.retail.telecomitalia.it] has quit. (Quit: webchat.esper.net)
#1062 [13:50] * Roeliocesar [webchat@ip54528ff1.adsl-surfen.hetnet.nl] has joined #minecrafthelp
#1063 [13:51] * imran [webchat@pool-71-117-29-6.washdc.fios.verizon.net] has joined #minecrafthelp
#1064 [13:51] <imran> hello
#1065 [13:51] <Roeliocesar> hey
#1066 [13:52] <imran> so i forgot my security questions and its blocking me from logging in
#1067 [13:52] <Lurks> twoface211 you should have a email to your old account as you need it to migrate to mojang
#1068 [13:52] <Lurks> twoface211 you have to contact mojang support
#1069 [13:52] <imran> can you help me
#1070 [13:52] <twoface211> Lurks, my old account was never created with an email. I literally just signed up with a username
#1071 [13:52] <imran> so i forgot my security questions and its blocking me from logging in
#1072 [13:53] <Lurks> argh you can see if your date been covered on https://help.mojang.com/customer/portal/articles/359446
#1073 [13:53] * Blubo [webchat@193-154-59-52.adsl.highway.telekom.at] has joined #minecrafthelp
#1074 [13:53] <Lurks> imran should be able to login on account.mojang.com/me and get a reset security question send to your email
#1075 [13:53] <Starfrt> well I have the answers now
#1076 [13:53] <Starfrt> https://bgr.com/2019/06/24/internet-outage-2019-google-amazon-reddit-down/
#1077 [13:53] <Starfrt> https://downdetector.com/status/minecraft
#1078 [13:53] <Blubo> any news for the cannot login issue
#1079 [13:54] <imran> lurks, whenever i try it sends really late and then makes me do my securtiy questions
#1080 [13:54] <Lurks> Starfrt what's your issue?
#1081 [13:54] * twoface211 [webchat@116.44.147.195.pool.dsl.daisyplc.net] has quit. (Quit: webchat.esper.net)
#1082 [13:54] <Starfrt> there was an issue today with sites crashing worldwide, and right now Minecraft is listed as one of the servers with major issues
#1083 [13:54] <imran> lurks, like when i try it makes me enter the questions
#1084 [13:54] <imran> which i dont know
#1085 [13:54] <Starfrt> most issues are being reported as not being able to play online and not able to log in
#1086 [13:55] * Emilgust [webchat@212-181-51-245.customer.telia.com] has joined #minecrafthelp
#1087 [13:55] <Starfrt> Most people here right now are not able to play online or get the error they are not connected to the internet and try again later.
#1088 [13:55] * twoface211 [webchat@116.44.147.195.pool.dsl.daisyplc.net] has joined #minecrafthelp
#1089 [13:55] <Greymagic27> Starfrt, The not being able to play online is a known issue. I can't exactly remember where it got reported but I did see that it was reported
#1090 [13:55] <Lurks> Starfrt oh ok, i got on just fine
#1091 [13:55] <Emilgust> Im trying to migrate my old minecraft account (2017) but cant remember my old username. And helpful tips?
#1092 [13:55] <Greymagic27> ??> Emilgust account/send-email
#1093 [13:56] <Absol> Emilgust: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1094 [13:56] <Absol> Emilgust: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1095 [13:56] <Lurks> imran if you are unable to do it in time, you might have to contact mojang support
#1096 [13:56] <twoface211> Okay I get: Error! Your Minecraft account has already been migrated to a Mojang account. I know the username and password. Any ideas how I can find the email address that it has supposedly been migrated too?
#1097 [13:56] <Greymagic27> ??> twoface211 account/send-email
#1098 [13:56] <Absol> twoface211: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1099 [13:56] <Absol> twoface211: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1100 [13:56] <Roeliocesar> well i cant get either on my account because it says tha i need to be online to get online on my mc account
#1101 [13:56] <Greymagic27> imran, Follow those steps as well ^^
#1102 [13:56] * twoface211 [webchat@116.44.147.195.pool.dsl.daisyplc.net] has quit. (Client Quit)
#1103 [13:57] <Greymagic27> Roeliocesar, Right now I think this issue is related to the new launcher. Wait a couple of days and hopefully they'll release a patch
#1104 [13:58] <Emilgust> Where do i find my transaction id (its not in my inbox)?
#1105 [13:58] * twoface211 [webchat@116.44.147.195.pool.dsl.daisyplc.net] has joined #minecrafthelp
#1106 [13:58] <Greymagic27> ??> Emilgust account/trans-id
#1107 [13:58] <Absol> Emilgust: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#1108 [13:58] <Roeliocesar> ok thnx, hopefully it will be fixed than
#1109 [13:58] * Emilgust [webchat@212-181-51-245.customer.telia.com] has quit. (Client Quit)
#1110 [13:58] <twoface211> I do not have the transaction ID, my account was created in 2011. I do have the isername and password though. Just need to know what email address it was migrated too
#1111 [13:58] <Greymagic27> twoface211, Give them as much information as you can
#1112 [13:59] <imran> Greymagic27, i am not receiving the email
#1113 [13:59] * Roeliocesar [webchat@ip54528ff1.adsl-surfen.hetnet.nl] has quit. (Quit: webchat.esper.net)
#1114 [14:00] <imran> lurks i am not receiving the email
#1115 [14:02] <Lurks> imran you have to contact mojang support
#1116 [14:03] <imran> ugh how long will it take till they respond
#1117 [14:03] <ReaperSkier> I just wanna play minecraft :( Is mojang working on fixing it?
#1118 [14:04] <Lurks> ReaperSkier what's your issue?
#1119 [14:05] <twoface211> This is so stupid. Why cant i just sign in with my username
#1120 [14:05] <Lurks> imran you can see where they are at here, https://help.mojang.com/customer/portal/articles/359446
#1121 [14:05] <Lurks> twoface211 they moved to 1account for all games, which is a mojang account
#1122 [14:06] * Maticruss [webchat@host-91-198-89-75.wieszowanet.pl] has joined #minecrafthelp
#1123 [14:06] * Angiecutie [webchat@217.216.136.72.dyn.user.ono.com] has joined #minecrafthelp
#1124 [14:06] <Starfrt> I'm giving up I can't waste all day trying to figure this out
#1125 [14:06] <Starfrt> good luck everyone
#1126 [14:06] * Starfrt [webchat@cpe-24-208-44-11.new.res.rr.com] has quit. (Quit: webchat.esper.net)
#1127 [14:07] <imran> thank you everyone this will take a while
#1128 [14:07] * imran [webchat@pool-71-117-29-6.washdc.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#1129 [14:07] <Maticruss> Hey. Why are password reset emails not arriving to my email address?
#1130 [14:07] <twoface211> yea same im out f minecraft
#1131 [14:08] <Maticruss> I'm trying to migrate an old minecraft account, whose password I forgot, but the emails aren't arriving
#1132 [14:08] <Lurks> Maticruss have you check your junk/spam section in your email?
#1133 [14:08] <Maticruss> Yes, I did, on several email accounts. There's nothing there
#1134 [14:08] <Lurks> Maticruss you have to contact mojang support
#1135 [14:08] * Michael [webchat@c-69-247-77-220.hsd1.nm.comcast.net] has joined #minecrafthelp
#1136 [14:09] <Michael> I need help with my minecraft realm?
#1137 [14:09] <Maticruss> Alright
#1138 [14:09] * Michael is now known as Guest58025
#1139 [14:09] * Maticruss [webchat@host-91-198-89-75.wieszowanet.pl] has quit. (Client Quit)
#1140 [14:10] <Guest58025> Every time someone joins my realm they are kicked within 2 minutes.
#1141 [14:10] <Guest58025> its been ongoing for weeks now.
#1142 [14:10] <Guest58025> We thought it was a bug with the version we were in, but minecraft has updated 3 times since then.
#1143 [14:10] <Lurks> Guest58025 are they able to connect to other servers/realm fine?
#1144 [14:11] <Guest58025> idk. We only play together on this realm
#1145 [14:11] <Guest58025> I bought the realm just for us to play.
#1146 [14:11] <Guest58025> hold on i have the error code that pops up when she is kicked.
#1147 [14:11] <Guest58025> itll take a sec to type.
#1148 [14:12] <Guest58025> Connection lost: Internal exception: Java.io.ioException. An existing connection was forcibly closd by the realm host.
#1149 [14:13] <Guest58025> So, the issue is I am not kicking her at all. In fact I am no even online to do so.
#1150 [14:13] * EbonSabre [webchat@cpe-98-146-160-34.natnow.res.rr.com] has joined #minecrafthelp
#1151 [14:14] <EbonSabre> Minecraft updated this morning, and functioned until a normal close was initiated by the user. Now, the launcher crashes prior to displaying news or offering the choice to select a version or press play.
#1152 [14:15] <EbonSabre> I have the launcher_log.txt file. Where/how do I upload it?
#1153 [14:16] <Lurks> EbonSabre wonder if you can go back to old launcher
#1154 [14:17] <Lurks> EbonSabre Press the windows key + R at the same time and type '%appdata%/.minecraft'
#1155 [14:17] <Lurks> In that folder, open the 'launcher_profiles.json' using notepad. At the bottom of the file and change "channel": "beta", to "channel": "release"
#1156 [14:17] <EbonSabre> That is the current setting: "channel":"release"
#1157 [14:18] <Lurks> Guest58025 kinda tricky to know the issue, if it's her side or something else, when you only have 1realm/server join
#1158 [14:18] <Lurks> EbonSabre oh ok, for the launcher log, paste the stuff here:
#1159 [14:18] <Lurks> ??> EbonSabre paste
#1160 [14:19] <Absol> EbonSabre: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#1161 [14:20] * Bosse [webchat@c-e1ded854.88358-0-69706f6e6c79.bbcust.telenor.se] has joined #minecrafthelp
#1162 [14:20] <EbonSabre> https://paste.ubuntu.com/p/Qk7QrgtHFd/
#1163 [14:22] * Bosse [webchat@c-e1ded854.88358-0-69706f6e6c79.bbcust.telenor.se] has quit. (Client Quit)
#1164 [14:24] * ewa [webchat@static.kpn.net] has joined #minecrafthelp
#1165 [14:25] <ewa> i cannot loggin to the new minecraft launcher
#1166 [14:25] <ewa> it says make sure you are online and try again.
#1167 [14:25] * webb [webchat@c-98-251-249-97.hsd1.ms.comcast.net] has joined #minecrafthelp
#1168 [14:26] <webb> hello
#1169 [14:26] <EbonSabre> Well, you obviously have internet...
#1170 [14:26] <ewa> hello
#1171 [14:26] <ewa> yes XD
#1172 [14:26] <webb> who can help me out
#1173 [14:26] <Lurks> ewa there seems to be many issue at the moment, not sure what the fixes are
#1174 [14:26] <ewa> okay thanks so a few days and it will be fixed ?
#1175 [14:26] <webb> i can't login to my account
#1176 [14:26] <ewa> same
#1177 [14:27] <webb> i have lost two accounts now, and i don't want to just go buy another one this time
#1178 [14:27] <ewa> you cannot "lose" accounts
#1179 [14:27] <webb> what did i just say
#1180 [14:27] <webb> read it again
#1181 [14:27] <webb> but slowly
#1182 [14:27] <webb> i lost two accounts
#1183 [14:27] <ewa> you cannot lose accounts
#1184 [14:27] <Lurks> webb do you have your transaction ID?
#1185 [14:27] <webb> No
#1186 [14:28] <Lurks> webb it's gonna be tough to recover your account
#1187 [14:28] * LuckyJT [webchat@c-69-244-202-49.hsd1.tn.comcast.net] has joined #minecrafthelp
#1188 [14:28] <Lurks> webb you have to provide what other details you have to mojang support
#1189 [14:28] <webb> I sent an email to mojang support
#1190 [14:28] <webb> all the details I can
#1191 [14:29] <Guest58025> I see your point we will try and see if she can access other realms/ servers.
#1192 [14:29] <ewa> she?
#1193 [14:29] <webb> the first account I had, I tried to send a recovery email and it didn't send one
#1194 [14:29] <webb> at all
#1195 [14:29] <webb> as if that email was not connected to the account, but it was
#1196 [14:29] <webb> and the same thing is happening again
#1197 [14:29] <webb> its infuriatin
#1198 [14:29] * koikee [webchat@104-136-238-35.res.bhn.net] has joined #minecrafthelp
#1199 [14:30] <webb> *infuriating
#1200 [14:30] * Chris [webchat@104-1-143-156.lightspeed.irvnca.sbcglobal.net] has joined #minecrafthelp
#1201 [14:30] <ewa> are you sure you used the right email and did you get an email saying you had to register it
#1202 [14:31] <webb> and on the new account im logging in with my username and password and that just isn't working at all
#1203 [14:31] <webb> but i have the correct password
#1204 [14:31] <webb> and i made sure it works a few months back
#1205 [14:31] <ewa> thats because you need to log in with your email
#1206 [14:31] <Lurks> webb you can't use username to login anymore, it's email
#1207 [14:31] <Chris> Hello! I am the owner of a realm on the xbox one and me and my members can not join the realm as we all get stuck on "Building Terrain" Screen.
#1208 [14:31] <ewa> haha Lurks
#1209 [14:32] <webb> Fuck, I didn't copy down the email for this second account
#1210 [14:32] <Absol> webb: Please keep it civil
#1211 [14:32] * Wolfy [webchat@mobile-107-77-237-102.mobile.att.net] has joined #minecrafthelp
#1212 [14:32] <webb> I'm sory
#1213 [14:32] <Wolfy> Im unable to download the free windows 10 edition. Can I get any help figuring out why?
#1214 [14:32] * luna6 [webchat@cpe-24-193-206-223.si.res.rr.com] has joined #minecrafthelp
#1215 [14:32] <EbonSabre> *grin* It happens, webb
#1216 [14:32] <Lurks> Chris this is a java edition help chat, we don't have like any knowledge to help you
#1217 [14:32] <webb> I copied down the password but not the email
#1218 [14:33] * Wolfy [webchat@mobile-107-77-237-102.mobile.att.net] has quit. (Client Quit)
#1219 [14:33] <webb> but on the original account i had both and i still lost the account
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#1221 [14:33] * Chris [webchat@104-1-143-156.lightspeed.irvnca.sbcglobal.net] has quit. (Client Quit)
#1222 [14:33] <Blubo> well it seems the verizon people have restored everything but it still doesnt work ._.
#1223 [14:33] <EbonSabre> webb, you may need to search all of your email accounts for the Welcome To Minecraft message.
#1224 [14:34] <luna6> hi there, ive been playing on an online server for a few days and this morning i keep getting an error that i have no connection but my internet is fine. i tried disabling firewall, using the cmd prompt & restarting, restarting pc by itself, uninstalling the client etc - does anyone have any suggestions? :/
#1225 [14:35] <EbonSabre> Luna6, ewa: connectivity issues seem to be the flavor of the day...
#1226 [14:35] * waffles [webchat@wnpgmb1154w-ds01-14-23.dynamic.bellmts.net] has joined #minecrafthelp
#1227 [14:35] <Lurks> luna6 there's so many issue lately, i think we have to wait for mojang
#1228 [14:35] <luna6> ah okay
#1229 [14:35] <webb> how long will mojang take
#1230 [14:35] <luna6> i was hoping it might be me since all my friends can play ):
#1231 [14:36] <Lurks> webb you can see where they are at here https://help.mojang.com/customer/portal/articles/359446
#1232 [14:36] <EbonSabre> Lurks, well, 1.14.4 should be released soon. Perhaps many issues will be resolved then.
#1233 [14:36] <waffles> the new launcher tells me i dont have a connection to the mojang servers(?) and everytime i try and join a server it says invalid session
#1234 [14:36] <webb> i saw that
#1235 [14:36] <Lurks> luna6 the new launcher has been a mess before now we can't go back
#1236 [14:36] * ewa [webchat@static.kpn.net] has joined #minecrafthelp
#1237 [14:36] <luna6> same waffles
#1238 [14:36] <webb> that will take months to sort through
#1239 [14:36] <webb> i don't want to wait
#1240 [14:36] <ewa> sorry i am back
#1241 [14:36] <waffles> that sucks
#1242 [14:36] * BySwy [webchat@host-181-199-38-14.ecua.net.ec] has joined #minecrafthelp
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#1244 [14:37] <waffles> it's a real shame especially because the beta version of the launcher was broken in the same way but now i cant even go back
#1245 [14:37] <ewa> well does everyone except webb has the question if they can log in on the launcher ?
#1246 [14:37] <Lurks> waffles i know, it's awful, some are fine, many are not
#1247 [14:37] * Max5 [webchat@72.48.127.73] has quit. (Client Quit)
#1248 [14:37] * Marc [webchat@CPE64777d5ba303-CM64777d5ba300.cpe.net.cable.rogers.com] has joined #minecrafthelp
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#1250 [14:37] <urielsalis> hi luna6, what message?
#1251 [14:38] <EbonSabre> I have experience a launcher crash, occuring long before connectivity is an issue.
#1252 [14:38] <urielsalis> ??> EbonSabre launcher/log
#1253 [14:38] <Absol> EbonSabre: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#1254 [14:38] <luna6> "sorry! make sure you are online and try again" urielsalis
#1255 [14:38] <Lurks> urielsalis they are unable to login because of new launcher
#1256 [14:39] <ewa> yes i have the same
#1257 [14:39] <luna6> ;-;
#1258 [14:39] <webb> by the way i am trying to log in on the launcher and that says i can use my username
#1259 [14:39] <EbonSabre> It is fortunate I know how to get to the logs without using the launcher! https://paste.ubuntu.com/p/Qk7QrgtHFd/
#1260 [14:39] <ewa> webb if you click on the question mark it will tell you
#1261 [14:40] <ReaperSkier> im online and yet it says im not connected to the internet
#1262 [14:40] <webb> you say that like i haven't tried that
#1263 [14:40] <ewa> same
#1264 [14:40] <ReaperSkier> I WANNA PLAY MINECRAFT
#1265 [14:40] <ewa> dont use caps
#1266 [14:40] <urielsalis> Lurks, that was fixed supposedly
#1267 [14:40] <Marc> Just downloaded the launcher to try the Minecraft demo but every time I try to start it says that there's a game launch error because I'm missing some files. I tried downloading it multiple times with no Firewall but nothing seems to be working. How can I solve this?
#1268 [14:40] <urielsalis> ??> luna6 tools/hjt
#1269 [14:40] <Absol> luna6: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1270 [14:40] <Absol> luna6: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1271 [14:40] * _SIM0_ [webchat@net-2-39-91-64.cust.vodafonedsl.it] has joined #minecrafthelp
#1272 [14:40] <_SIM0_> hi
#1273 [14:41] <urielsalis> EbonSabre, we need the log after it crashes
#1274 [14:41] <urielsalis> ??> Marc tools/hjt
#1275 [14:41] <Absol> Marc: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1276 [14:41] <Absol> Marc: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1277 [14:41] <waffles> it's good to know it's not just my launcher but it definitely sucks we cant be playing minecraft. have a good day all
#1278 [14:41] <ReaperSkier> does mojang know about this
#1279 [14:41] <urielsalis> ??> waffles tools/hjt
#1280 [14:41] <Absol> waffles: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1281 [14:41] <Absol> waffles: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1282 [14:42] <urielsalis> ReaperSkier, let me try to get a bit more info and I can escale if needed
#1283 [14:42] <waffles> i can do that when i get back gotta go out first
#1284 [14:42] * waffles [webchat@wnpgmb1154w-ds01-14-23.dynamic.bellmts.net] has quit. (Quit: webchat.esper.net)
#1285 [14:42] <_SIM0_> I can't access my account on this new PC, but in the old one I can log in
#1286 [14:42] <urielsalis> ??> ReaperSkier tools/hjt
#1287 [14:42] <Absol> ReaperSkier: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1288 [14:42] <Absol> ReaperSkier: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1289 [14:42] <urielsalis> _SIM0_, what happens when you try?
#1290 [14:42] <webb> you guys are no help
#1291 [14:42] <ewa> thats because you are automaticly logged in
#1292 [14:42] <EbonSabre> urielsalis, I can generate a new one, but that is a post-crash launcher_log.
#1293 [14:42] <webb> jesus christ
#1294 [14:42] <urielsalis> hi webb, what is your issue?
#1295 [14:42] <ewa> stop cursing ok?
#1296 [14:43] <webb> i didn't curse
#1297 [14:43] <urielsalis> hi ewa, whats your issue?
#1298 [14:43] <ewa> jesus christ ?XD
#1299 [14:43] <webb> that isn't a curse
#1300 [14:43] <webb> anywa
#1301 [14:43] <ewa> ok from where i am from it is
#1302 [14:43] <urielsalis> EbonSabre, when you say crash, does it say "the game has crashed" or it stops respoding?
#1303 [14:43] <webb> my issue is that i can't login to my account, and this will be the second account i have lost
#1304 [14:43] <koikee> https://paste.ubuntu.com/p/ZszqGzmfGC/
#1305 [14:43] <webb> from where im from its offensive but not a curse
#1306 [14:43] <urielsalis> webb, what happens when you try?
#1307 [14:44] <urielsalis> ??> koikee av/bytefence
#1308 [14:44] <_SIM0_> as that says invalid username and password
#1309 [14:44] <Absol> koikee: ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall ByteFence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
#1310 [14:44] <ewa> and urielsalis i am just waiting for anyone who can tell me if there is a problem with the servers
#1311 [14:44] <ewa> because i cannot log in
#1312 [14:44] <urielsalis> ewa, what happens when you try?
#1313 [14:44] <webb> well the first account my email was connected to the account, i know this for a fact, but when i tried to send a recovery email it acted as if it wasn't, and i ended up just making a new account. this time around i have forgotten my email but i know my password and username
#1314 [14:45] <ReaperSkier> im worried
#1315 [14:45] <Marc> Absol what can I do with my Mac if I can't run what you,re telling me to run
#1316 [14:45] <ReaperSkier> i wanna play mc
#1317 [14:45] <EbonSabre> urielsalis, https://paste.ubuntu.com/p/BKBWhfdxvj/
#1318 [14:45] <ewa> it says"make sure you are connected to the internet and try again"
#1319 [14:45] <urielsalis> _SIM0_, have you tried resetting your password?
#1320 [14:45] <webb> i don't want to end up just buying another account again
#1321 [14:45] <webb> i have lost two
#1322 [14:45] <ReaperSkier> i tried resetting. didnt work
#1323 [14:45] <urielsalis> ReaperSkier, follow the instructions Absol gave you
#1324 [14:45] <ReaperSkier> i dont wanna buy a new account
#1325 [14:45] <urielsalis> EbonSabre, one second
#1326 [14:45] <_SIM0_> yes I've tried but nothing
#1327 [14:45] <EbonSabre> urielsalis, no worries
#1328 [14:45] <ReaperSkier> what is it supposed to even do
#1329 [14:45] <urielsalis> ??> ewa tools/hjt
#1330 [14:45] <Absol> ewa: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1331 [14:45] <Absol> ewa: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1332 [14:45] <urielsalis> ??> ReaperSkier tools/hjt
#1333 [14:45] <Absol> ReaperSkier: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1334 [14:46] <Absol> ReaperSkier: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1335 [14:46] <ReaperSkier> i dont want mods
#1336 [14:46] <_SIM0_> how can I do?
#1337 [14:46] <webb> my roomate uses ubuntu
#1338 [14:46] <urielsalis> ??> webb accout/send-email
#1339 [14:46] * webb [webchat@c-98-251-249-97.hsd1.ms.comcast.net] has quit. (Quit: webchat.esper.net)
#1340 [14:46] <urielsalis> ??> webb account/send-email
#1341 [14:46] <Absol> webb: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1342 [14:46] <Absol> webb: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1343 [14:46] <urielsalis> ReaperSkier, its not a mod
#1344 [14:46] <ReaperSkier> pls explain
#1345 [14:46] <urielsalis> EbonSabre, when you say crash, does it say "the game has crashed" or it stops respoding?
#1346 [14:47] <urielsalis> ReaperSkier, HJT is a tool to give us a list of processes running in your PC to help us diagnose the issue
#1347 [14:47] <urielsalis> ReaperSkier, you need to follow Absol instructions to run it
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#1349 [14:47] <_SIM0_> I tried everything even to disconnect the other PC
#1350 [14:48] <urielsalis> _SIM0_, you dont receive the email?
#1351 [14:48] <Marc> I have a mac what can I do if I can't run HJT?
#1352 [14:49] <_SIM0_> no the email is already there because I had minecraft in the other pc
#1353 [14:49] <urielsalis> Marc, Do you have any VPN, Firewall, Antivirus or adblockers?
#1354 [14:49] <koikee> how long does it usually take to delete bytefence?
#1355 [14:49] <ReaperSkier> Does mojang know about the issue im having yet?
#1356 [14:49] <urielsalis> _SIM0_, do you get the password reset email?
#1357 [14:49] <urielsalis> ReaperSkier, im asking, can you provide the log in the meanwhile?
#1358 [14:49] <urielsalis> ??> ReaperSkier tools/hjt
#1359 [14:49] <Absol> ReaperSkier: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1360 [14:49] <Marc> urielsalis yes but I tund them off for the download
#1361 [14:49] <Absol> ReaperSkier: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1362 [14:49] <urielsalis> Marc, might I ask which one? Some dont fully turn off
#1363 [14:49] <_SIM0_> when I go to access the new pc it tells me the username and password are invalid
#1364 [14:50] <Marc> Adblock and my computer's firewall
#1365 [14:50] <urielsalis> _SIM0_, reset your password and try with the new one
#1366 [14:50] <Marc> urielsalis Adblock and my computer's firewall
#1367 [14:51] <_SIM0_> already done,
#1368 [14:51] <_SIM0_> nothing
#1369 [14:51] <EbonSabre> urielsalis, I get a Windows error box titled "Minecraft launcher", "Minecraft launcher has stopped working" "Windows can check online for a solution to the problem." There are two options, Check Online or Close.
#1370 [14:51] <urielsalis> _SIM0_, nothing as you dont receive the password reset email or as the new password doesnt work?
#1371 [14:51] * Chloe [webchat@173-20-158-33.client.mchsi.com] has joined #minecrafthelp
#1372 [14:51] <urielsalis> EbonSabre, ah, thats a different crash
#1373 [14:51] <urielsalis> ??> EbonSabre av/adwcleaner
#1374 [14:51] <Absol> EbonSabre: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#1375 [14:51] <Absol> EbonSabre: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1376 [14:51] <Chloe> I need help redeeming my invalid code
#1377 [14:52] <Chloe> when I bought it, nothing was scratched, it looked perfectly fine
#1378 [14:52] <urielsalis> ??> Chloe account/send-email
#1379 [14:52] <Absol> Chloe: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1380 [14:52] <Absol> Chloe: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1381 [14:52] <urielsalis> Chloe, make sure to include prepaid card in the title
#1382 [14:52] <koikee> https://paste.ubuntu.com/p/5MYcb4VFJV/ I deleted bytefence but I still can't log in
#1383 [14:52] <urielsalis> koikee, bytefence is still there, did you restart your pc after uninstalling it?
#1384 [14:52] * Chloe [webchat@173-20-158-33.client.mchsi.com] has quit. (Client Quit)
#1385 [14:52] <_SIM0_> the new password does not workù
#1386 [14:53] <koikee> Ah, let me try to restart now.
#1387 [14:53] <urielsalis> ??> _SIM0_ tools/hjt
#1388 [14:53] <Absol> _SIM0_: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1389 [14:53] <EbonSabre> urielsalis, Windows error details: https://paste.ubuntu.com/p/h965BHRyC4/, I'll do the adwcleaner.
#1390 [14:53] <Absol> _SIM0_: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1391 [14:53] <koikee> I didn't think about restarting, sorry.
#1392 [14:53] * koikee [webchat@104-136-238-35.res.bhn.net] has quit. (Quit: webchat.esper.net)
#1393 [14:53] <ReaperSkier> i tried restarting my computer earlier and it didnt work
#1394 [14:53] <EbonSabre> urielsalis, Thanks, and good luck!
#1395 [14:54] <Marc> urielsalis Adblock and my computer's firewall
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#1397 [14:54] * melongan [webchat@99-116-114-222.lightspeed.chtgtn.sbcglobal.net] has joined #minecrafthelp
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#1399 [14:54] <_SIM0_> but I don't have this app
#1400 [14:54] <urielsalis> Marc, sorry, getting a bit swamped
#1401 [14:54] <urielsalis> Marc, give me a sec
#1402 [14:55] * LeoTurella [webchat@b120be1e.virtua.com.br] has joined #minecrafthelp
#1403 [14:55] <melongan> my friend isnt getting an email when he requests to change his security questions
#1404 [14:55] * PinkFluffyLlama [webchat@5e0318d1.bb.sky.com] has quit. (Client Quit)
#1405 [14:55] <urielsalis> _SIM0_, you need to download it and run it from Absol instruction
#1406 [14:55] <urielsalis> ??> melongan account/send-email
#1407 [14:55] <Absol> melongan: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1408 [14:55] <Absol> melongan: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1409 [14:56] * melongan [webchat@99-116-114-222.lightspeed.chtgtn.sbcglobal.net] has quit. (Client Quit)
#1410 [14:56] <LeoTurella> I try to login, but get a message saying: "Sorry. Make sure you are online and try again". Tried everything from disabling the firewall and anti-virus to eve change my passoword
#1411 [14:57] <urielsalis> ??> LeoTurella tools/hjt
#1412 [14:57] <Absol> LeoTurella: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1413 [14:57] <Absol> LeoTurella: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1414 [14:58] * muffz [webchat@89.sub-174-224-15.myvzw.com] has joined #minecrafthelp
#1415 [14:58] <LeoTurella> https://paste.ubuntu.com/p/NQs2dFk5MG/
#1416 [14:59] * muffz [webchat@89.sub-174-224-15.myvzw.com] has quit. (Client Quit)
#1417 [14:59] <urielsalis> LeoTurella, seems like its a widespread issue right now, do you mind if I share your report with them and other volunteers?
#1418 [15:00] * Koikee [webchat@104-136-238-35.res.bhn.net] has joined #minecrafthelp
#1419 [15:00] <LeoTurella> Feel free to share it
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#1421 [15:01] <urielsalis> LeoTurella, https://bugs.mojang.com/browse/MCL-11112
#1422 [15:02] <urielsalis> LeoTurella, can we try some things?
#1423 [15:03] <Koikee> May someone please put that one notepad thing up so I may C&P what I got from the Hijack thing?
#1424 [15:03] <LeoTurella> Yes, sure
#1425 [15:03] <urielsalis> ??> Koikee paste
#1426 [15:03] <Absol> Koikee: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#1427 [15:03] <urielsalis> ??> LeoTurella launcher/relog
#1428 [15:03] <Absol> LeoTurella: Click your Minecraft username (or email address) in the upper right part of the launcher, select Log out, then re-enter your info and try the game again.
#1429 [15:03] <ReaperSkier> anyone at mojang in the chat?
#1430 [15:04] <Koikee> https://paste.ubuntu.com/p/xBJX9B4zXQ/ Is bytefence still there?
#1431 [15:04] <urielsalis> ReaperSkier, we are all volunteers here
#1432 [15:04] <urielsalis> !hjt https://paste.ubuntu.com/p/xBJX9B4zXQ/
#1433 [15:04] <Absol> urielsalis: Found: ByteFence(AV, Fix: av/bytefence, Jira: MCL-5546), Webroot(AV/Firewall, Might cause issues with login or LAN servers), Discord(Turn off Discord Overlay, else disable Discord), WebDiscoverBrowser(PUP, not currently known to cause issues, Fix: av/adwcleaner)
#1434 [15:04] <urielsalis> Koikee, bytefence is still tehre
#1435 [15:04] <urielsalis> ??> Koikee av/bytefence
#1436 [15:04] <Absol> Koikee: ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall ByteFence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
#1437 [15:04] <urielsalis> Koikee, also, uninstall webroot
#1438 [15:05] * asierly [webchat@185-13-76-177-ipv4.ebretic.com] has joined #minecrafthelp
#1439 [15:05] <LeoTurella> That's the problem, I'm not even logged in
#1440 [15:05] <Koikee> Webroot is now a problem now with minecraft?
#1441 [15:06] <urielsalis> Koikee, it was there before, didnt see it
#1442 [15:06] <urielsalis> Koikee, and it has been in our lists for atleast a year
#1443 [15:06] <urielsalis> ??> LeoTurella win/reinst
#1444 [15:06] <Absol> LeoTurella: You may need to reinstall the locally installed files that Minecraft puts into place.
#1445 [15:06] <Absol> LeoTurella: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#1446 [15:06] <Koikee> Ah, okay. I do know webroot was there although it never caused problems for me before. Although thanks for telling me
#1447 [15:06] * EbonSabre [webchat@cpe-98-146-160-34.natnow.res.rr.com] has joined #minecrafthelp
#1448 [15:07] <asierly> Hello, does anybody know how to change the version?
#1449 [15:07] <EbonSabre> EbonSabre has returned.
#1450 [15:07] <urielsalis> asierly, of?
#1451 [15:07] <urielsalis> EbonSabre, https://bugs.mojang.com/browse/MCL-11112
#1452 [15:07] * luna5 [webchat@cpe-24-194-248-104.nycap.res.rr.com] has joined #minecrafthelp
#1453 [15:08] <asierly> I want the 1.14 and I have the 1.14.3
#1454 [15:08] * Koikee [webchat@104-136-238-35.res.bhn.net] has quit. (Quit: webchat.esper.net)
#1455 [15:08] <urielsalis> ??> asierly launcher/change-version
#1456 [15:08] <Absol> asierly: To change your game to a different version, start the launcher. Select Launch options -> Add New. In the "Version" dropdown menu, select the game version you want, and click Save. Finally, in the News tab, select the profile you just created using the arrow next to the Play button, then click Play.
#1457 [15:08] <urielsalis> asierly, note that the instructions might have changed a bit with the redesign
#1458 [15:08] <asierly> thanks
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#1461 [15:08] <seef> So my plan was to create an anarchy world on my realm. I thought it'd be a good idea to make a base where everyone spawns, so to do this I created a creative world on single player and designed a base. Now I want to convert that world to survival mode and upload it to the realm. However, whenever I try this, the world is still on creative mode. I t
#1462 [15:08] <seef> hink it's because since the world was started initially as that, all "converting the world to survival mode" did was change only my personal in-game mode to survival, which I can easily change back with cheats (another thing I don't want). So my question is: how can I create a survival world on my realm with my pre-made base?
#1463 [15:08] <EbonSabre> urielsalis, Sorry, connectivity problems don't apply to me. I'm the "Launcher Crash" guy.
#1464 [15:09] * nine [webchat@99-41-170-198.lightspeed.irvnca.sbcglobal.net] has quit. (Client Quit)
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#1466 [15:09] <luna5> so It's saying I'm not connected and wont let me log in
#1467 [15:09] <urielsalis> EbonSabre, ah, sorry
#1468 [15:09] <LeoTurella> Absol Still can't login
#1469 [15:09] <urielsalis> EbonSabre, the game works now?
#1470 [15:09] <urielsalis> luna5, LeoTurella https://bugs.mojang.com/browse/MCL-11112
#1471 [15:09] <Koikee> Sorry for any more questions, but was there anything else on there besides webroot and bytefence I should get rid of as well? And do you need the link again?
#1472 [15:10] <mattym> asierly, In the new launcher go to Installations instead of Launch Options. Rest of the instructions should be the same
#1473 [15:10] <urielsalis> !message If you are getting a message that the launcher is offline, its a known issue. Please refer to https://bugs.mojang.com/browse/MCL-11112 for updates
#1474 [15:10] <EbonSabre> urielsalis, No joy, I'm afraid. No improvement. It looks like you have your hands full with the connectivity issues. I think I'll wait 24 hours.
#1475 [15:10] <urielsalis> Koikee, WebDiscovererBrowser which should be removed by adwcleaner, but shouldnt cause issues
#1476 [15:10] <Koikee> Alright, thank you!
#1477 [15:11] * luna5 [webchat@cpe-24-194-248-104.nycap.res.rr.com] has quit. (Client Quit)
#1478 [15:12] <LeoTurella> So all we can do is wait right?
#1479 [15:13] <EbonSabre> Good night, All, and Good Luck!
#1480 [15:13] <urielsalis> LeoTurella, seems so, its 10pm in Mojang offices
#1481 [15:13] <Koikee> Now that everything is deleted I should restart my computer?
#1482 [15:13] * EbonSabre [webchat@cpe-98-146-160-34.natnow.res.rr.com] has quit. (Quit: webchat.esper.net)
#1483 [15:13] <LeoTurella> Ok then! Thanks and goodbye
#1484 [15:14] <Acidity> okay. so minecraft launcher has updated
#1485 [15:14] * LeoTurella [webchat@b120be1e.virtua.com.br] has quit. (Quit: webchat.esper.net)
#1486 [15:16] * idgaf [webchat@ip72-197-183-138.sd.sd.cox.net] has joined #minecrafthelp
#1487 [15:16] <Lurks> Acidity login issue?
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#1489 [15:17] * Guitarman1726 [webchat@mta-98-156-155-212.kc.rr.com] has joined #minecrafthelp
#1490 [15:18] <ReaperSkier> any updates
#1491 [15:18] <Guitarman1726> I just purchased Minecraft today, but the launcher keeps telling me to make sure I'm online and won't let me login.
#1492 [15:18] <Guitarman1726> Any chance someone has had this issue and know what I could do to fix it?
#1493 [15:18] <urielsalis> ReaperSkier, Guitarman1726 known issue, you will have to wait for a fix https://bugs.mojang.com/browse/MCL-11112
#1494 [15:19] * idgaf [webchat@ip72-197-183-138.sd.sd.cox.net] has quit. (Client Quit)
#1495 [15:19] <Guitarman1726> urielsalis, does that mean that I won't be able to play the game until a fix comes out?
#1496 [15:20] * asierly [webchat@185-13-76-177-ipv4.ebretic.com] has quit. (Quit: webchat.esper.net)
#1497 [15:22] <urielsalis> Guitarman1726, quite likely
#1498 [15:23] <Guitarman1726> So I literally bought this as it decided to not work. Awesome.
#1499 [15:23] * Kittiycat [webchat@104-136-238-35.res.bhn.net] has joined #minecrafthelp
#1500 [15:23] <urielsalis> Guitarman1726, seems it started 4 hours ago
#1501 [15:23] <Guitarman1726> I bought it about an hour ago. Lol
#1502 [15:24] * Dan [webchat@ue.tmodns.net] has joined #minecrafthelp
#1503 [15:25] <Dan> I have everything I need to migrate yet still cant
#1504 [15:25] <Kittiycat> https://paste.ubuntu.com/p/NTqyJc9TMZ/
#1505 [15:26] <urielsalis> ??> Dan account/send-email
#1506 [15:26] <Absol> Dan: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1507 [15:26] <Absol> Dan: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1508 [15:26] <urielsalis> ??> Kittiycat av/bytefence
#1509 [15:26] <Absol> Kittiycat: ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall ByteFence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
#1510 [15:27] <Dan> thanks
#1511 [15:27] <Dan> thanks
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#1513 [15:27] <argh> Thank you Lurks. I appreciate that. My case was submitted 5/14. So, I have more time. When I saw the original time, I just bought a new account so I could play. But, I want my old account for a server that I'd like to play on where I have TONS of donator perks.
#1514 [15:28] * Dan [webchat@ue.tmodns.net] has quit. (Client Quit)
#1515 [15:28] <Kittiycat> I cannot find bytefence though as I already deleted it before. Unless there's another part to it?
#1516 [15:28] <argh> I could swear I looked at the When will I hear back page. LOL
#1517 [15:29] <urielsalis> Kittiycat, how did you delete it?
#1518 [15:29] * argh [webchat@209.166.185.210] has quit. (Quit: webchat.esper.net)
#1519 [15:29] <Kittiycat> Just how i was told to
#1520 [15:30] * Impractical [webchat@cpe-76-86-176-232.socal.res.rr.com] has joined #minecrafthelp
#1521 [15:30] * TwinBlaze [webchat@67-3-73-14.dlth.qwest.net] has joined #minecrafthelp
#1522 [15:30] <Kittiycat> I went to apps & features and went through what i had
#1523 [15:30] <Kittiycat> I clicked on it and pressed "delete"
#1524 [15:30] <Kittiycat> And after some time it finished.
#1525 [15:30] <Kittiycat> I restarted 2 times already
#1526 [15:30] * TwinBlaze [webchat@67-3-73-14.dlth.qwest.net] has quit. (Client Quit)
#1527 [15:31] <urielsalis> ??> Kittiycat av/adwcleaner
#1528 [15:31] <Absol> Kittiycat: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#1529 [15:31] <Absol> Kittiycat: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1530 [15:31] <Impractical> I'm trying to login through the launcher, however I get the message, "Sorry! Make sure you are online and try again"
#1531 [15:32] <Impractical> I've tried reinstalling the launcher multiple times to no avail.
#1532 [15:33] <Impractical> From the forum posts I've seen no one else has had this problem.
#1533 [15:34] <Lurks> Impractical it is a known issue. Please refer to https://bugs.mojang.com/browse/MCL-11112
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#1539 [15:38] * Kittiycat [webchat@104-136-238-35.res.bhn.net] has joined #minecrafthelp
#1540 [15:38] <Kittiycat> Okay, so I used adwcleaner to get rid of the rest of bytefence. Now what?
#1541 [15:39] <SuperFire92> Hi, I'm having a problem. My graphics processor for Minecraft is using the integrated instead of my nvidia processor. I've tried everything I know. Can someone help me here?
#1542 [15:39] <mattym> ??> SuperFire92 win/dxdiag
#1543 [15:39] <Absol> SuperFire92: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1544 [15:39] <mattym> Kittiycat, Try to run the game again.
#1545 [15:40] <Kittiycat> It is still not working.
#1546 [15:41] <Kittiycat> Should I run through the Hijack program again?
#1547 [15:42] <Lurks> Kittiycat is it still the same issue you are having?
#1548 [15:42] <mattym> Kittiycat, Can you generate a new log with it please.
#1549 [15:42] <SuperFire92> Using that gives a huuuge amount of information... is this correct??
#1550 [15:42] <Kittiycat> Yeah, it is. It keeps saying the same thing about having to be online, and alright.
#1551 [15:42] <mattym> SuperFire92, Yes
#1552 [15:42] <SuperFire92> ok then...
#1553 [15:43] <SuperFire92> https://paste.ubuntu.com/p/vFCH7Wd6Cn/
#1554 [15:43] * jiisbon [webchat@catv-176-63-26-109.catv.broadband.hu] has joined #minecrafthelp
#1555 [15:43] <Kittiycat> https://paste.ubuntu.com/p/xdzD6869Vr/
#1556 [15:44] * Impractical [webchat@cpe-76-86-176-232.socal.res.rr.com] has quit. (Quit: webchat.esper.net)
#1557 [15:45] <mattym> SuperFire92, Lets see if a driver update sorts it out for you, Download and Install the file from this page https://www.geforce.com/drivers/results/147966
#1558 [15:46] <mattym> Kittiycat, Yeah, anything on your PC that would be causing an issue seems to be gone.
#1559 [15:46] <mattym> Kittiycat, Looks like you are running into this bug https://bugs.mojang.com/browse/MCL-11112
#1560 [15:46] <mattym> Kittiycat, You will just have to try again later to see if they have fixed it.
#1561 [15:46] * Brewingcreeper [webchat@ip70-181-225-119.sd.sd.cox.net] has joined #minecrafthelp
#1562 [15:47] <Kittiycat> Alright, thank you
#1563 [15:48] <Brewingcreeper> IN 1.10+ I can't see other players skins all I see are default skins. I try refreshing a few times and rejoin but they're still alex and steve skins
#1564 [15:48] * Turtle [webchat@cpe-68-172-215-184.hvc.res.rr.com] has joined #minecrafthelp
#1565 [15:48] <Lurks> ??> Brewingcreeper av/adwcleaner
#1566 [15:48] <Absol> Brewingcreeper: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#1567 [15:48] <Absol> Brewingcreeper: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1568 [15:49] * Kittiycat [webchat@104-136-238-35.res.bhn.net] has quit. (Quit: webchat.esper.net)
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#1573 [15:58] <Marc> urielsalis should I jsut try tomorrwo to play the free trial and see if it works?
#1574 [15:59] <SuperFire92> Do I need to restart my laptop after updating the driver?
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#1576 [16:01] * TheRedR0cket23 [webchat@173-240-135-167.pool.dsl.nctc.com] has joined #minecrafthelp
#1577 [16:04] <TheRedR0cket23> I can't purchase Minecraft Java Edition because no matter what browser I use, it keeps giving me a card error and won't allow me to purchase it. Luckily it hasn't charged me multiple times.
#1578 [16:05] <SuperFire92> Hi, I'm just going to say I'm dumb, and it was using my gpu. Have a nice day.
#1579 [16:06] <TheRedR0cket23> Does anyone know what might solve my issue?
#1580 [16:08] <ReaperSkier> i want to plan mcje
#1581 [16:08] * Ash [webchat@c-24-19-76-115.hsd1.wa.comcast.net] has joined #minecrafthelp
#1582 [16:08] <Ash> Hello?
#1583 [16:08] <Ash> Hello?
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#1589 [16:14] * Frustratedgamer [webchat@ti0084a430-2437.bb.online.no] has joined #minecrafthelp
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#1591 [16:17] <Frustratedgamer> I guess there might be no point in asking here since it's an account related issuer
#1592 [16:17] <Frustratedgamer> Issue
#1593 [16:20] <mattym> Frustratedgamer, We cannot fix account issues here, but we can make sure you are pointed in the right direction.
#1594 [16:22] * Neo [webchat@162.251.174.186] has joined #minecrafthelp
#1595 [16:23] <Frustratedgamer> Well. my issue is I do not remember when I last purchased Minecraft or on which of my email addresses. It's a real headache.
#1596 [16:23] <Neo> I wanted to play minecraft with my kid, and accidentally purchased the java version. Can I get a refund and purchase the Windows 10 version instead?
#1597 [16:23] * Brandon [webchat@mobile-107-77-194-7.mobile.att.net] has joined #minecrafthelp
#1598 [16:24] <Neo> I would rather not buy 3 versions of the game
#1599 [16:24] <mattym> Neo, You will need to contact Mojang about getting it refunded to do so, or possibly just swapped.
#1600 [16:24] <mattym> ??> Neo account/refund
#1601 [16:24] <Absol> Neo: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#1602 [16:25] <Neo> cool thanks.
#1603 [16:25] <mattym> Neo, If you have already contacted customer support, you will need to wait for them to reply.
#1604 [16:25] <Brandon> Ok so when minecraft loads (after the launcher) it just comes up as very stretched out almost as if it thinks my computer screen is MUCH larger than it is...
#1605 [16:26] <Frustratedgamer> Anyone?
#1606 [16:26] <mattym> Frustratedgamer, Do you know if you last logged in using an email and password, or username and password?
#1607 [16:26] <mattym> Brandon, Can you get us a screenshot of it?
#1608 [16:26] <mattym> ??> Brandon imgur
#1609 [16:26] <Frustratedgamer> Can't really remember, no
#1610 [16:27] <Absol> Brandon: Imgur is an image hosting website at https://www.imgur.com where you can upload screenshots, etc for free, no need to register. Click the cloud/arrow at the top, and use the interface to pick an image from your computer, click "Start Upload", then give us the URL you are taken to.
#1611 [16:27] * Neo [webchat@162.251.174.186] has quit. (Quit: webchat.esper.net)
#1612 [16:27] <mattym> Frustratedgamer, Have you tried the following from Absol,
#1613 [16:27] <mattym> ??> Frustratedgamer account/forgot-email
#1614 [16:27] <Absol> Frustratedgamer: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#1615 [16:27] <Brandon> https://imgur.com/SBEDwad
#1616 [16:28] <Frustratedgamer> I have tryed them all and reset the passwords but not a single one of them has Minecraft as purchased
#1617 [16:28] <mattym> Brandon, Ok, do the following instructions from Absol and please try on the latest version for testing.
#1618 [16:28] <mattym> ??> Brandon win/reinst
#1619 [16:28] <Absol> Brandon: You may need to reinstall the locally installed files that Minecraft puts into place.
#1620 [16:28] <Absol> Brandon: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#1621 [16:28] <mattym> Frustratedgamer, Then you need to contact Mojang.
#1622 [16:28] <mattym> ??> Frustratedgamer account/send-email
#1623 [16:28] <Absol> Frustratedgamer: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1624 [16:28] <Absol> Frustratedgamer: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1625 [16:28] <Frustratedgamer> Already sent an inquirey
#1626 [16:29] <mattym> Frustratedgamer, Then you will just need to wait.
#1627 [16:29] <Frustratedgamer> Just wanted to see if there was something else I could try
#1628 [16:29] <mattym> Frustratedgamer, Unfortunately not in your situation.
#1629 [16:30] <Frustratedgamer> Thanks anyways :-) I guess I'll just alt+F4 my way out of here and on to the secret bonus level XD Have a good one :-)
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#1634 [16:33] * Dakota [webchat@216.252.24.143] has joined #minecrafthelp
#1635 [16:34] <Dakota> can you fix my minecraft launcher?
#1636 [16:34] <mattym> Dakota, Explain the issue.
#1637 [16:36] <Dakota> i click the minecraft launcher to play minecraft. i click play and the minecraft game thing pops up with the logo and the loading bar. but it stops close to the end of the loading bar and then it says that minecraft isnt responding
#1638 [16:37] <mattym> ??> Dakota av/adwcleaner
#1639 [16:37] <Absol> Dakota: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#1640 [16:37] <Absol> Dakota: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
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#1644 [16:40] * ChickenRekz [webchat@187.175.44.213] has joined #minecrafthelp
#1645 [16:40] <ChickenRekz> hello I need help
#1646 [16:40] * egb [webchat@64.185.43.80] has joined #minecrafthelp
#1647 [16:40] <ChickenRekz> it says Make sure you are online and try again
#1648 [16:40] <mattym> ChickenRekz, That seems to be a current bug https://bugs.mojang.com/browse/MCL-11112
#1649 [16:40] <egb> I need heslp
#1650 [16:41] <ChickenRekz> is there anyway of fixing it?
#1651 [16:41] * egb [webchat@64.185.43.80] has quit. (Client Quit)
#1652 [16:41] <ChickenRekz> everytime i go to login it says that
#1653 [16:41] <mattym> ChickenRekz, Currently we do not know of any.
#1654 [16:41] <ChickenRekz> okay thanks for the help :)
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#1657 [16:52] * Nominisic [webchat@50.127.214.143] has joined #minecrafthelp
#1658 [16:52] <Nominisic> hey
#1659 [16:52] <Nominisic> can anyone help me with my troubles
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#1661 [16:54] <Lurks> Nominisic whats the issue?
#1662 [16:54] <ReaperSkier> Is mojang working on a fix? CAUSE I WANNA PLAY MINECRAFT
#1663 [16:54] * Brandon [webchat@mobile-107-77-194-7.mobile.att.net] has joined #minecrafthelp
#1664 [16:55] * Miguel_Gonzalez [webchat@187-254-102-208-cable.cybercable.net.mx] has joined #minecrafthelp
#1665 [16:55] <Nominisic> so I had a PE account and I used that on Minecraft PC I wanted to buy another account as an alt and now I don't have access to my main account
#1666 [16:55] <Brandon> Ok its still doing that weird thing even after I cleared .minecraft (https://imgur.com/W3b8rvW)
#1667 [16:56] <Miguel_Gonzalez> I have a problem, what happens is that I can not exit Beta mode in Windows 10
#1668 [16:56] <Lurks> Nominisic why don't you have acess to your main account?
#1669 [16:56] <Lurks> Miguel_Gonzalez the non java edition?
#1670 [16:56] * Neo_W [webchat@58-6-82-48.static.iinet.net.au] has joined #minecrafthelp
#1671 [16:57] <Nominisic> I have no clue it just says I am on demo and "player" but the other account has acess
#1672 [16:57] <Miguel_Gonzalez> It's the Minecraft edition Windows 10
#1673 [16:57] <Lurks> Brandon did you try deleting your .minecraft folder and so on?
#1674 [16:57] * Marc [webchat@CPE64777d5ba303-CM64777d5ba300.cpe.net.cable.rogers.com] has quit. (Quit: webchat.esper.net)
#1675 [16:57] <Brandon> The directions @absol gave said to delete everything in the .minecraft file beside Saves
#1676 [16:57] <ReaperSkier> is mojang trying to fix the launcher? I just wanna play minecraft
#1677 [16:58] * Ricclissa [webchat@208-58-44-192.s699.c3-0.atw-cbr1.atw.pa.cable.rcncustomer.com] has joined #minecrafthelp
#1678 [16:58] <Lurks> Brandon yep and you still encounter the same issue after that?
#1679 [16:58] <Brandon> Yes
#1680 [16:58] <Lurks> ReaperSkier Please refer to https://bugs.mojang.com/browse/MCL-11112 for updates
#1681 [16:59] <Neo_W> Hello everyone. i am trying to reset my security questions but when i send the email its (which isnt linked to this computer) i login to the mojang website, it always says put in you security questions.
#1682 [17:00] * Neo_W [webchat@58-6-82-48.static.iinet.net.au] has quit. (Client Quit)
#1683 [17:00] <Lurks> Miguel_Gonzalez follow these instruction: https://paste.gg/p/anonymous/0997b0f2b46e47179ec8b52f37cb4fcc
#1684 [17:00] * Neo_W [webchat@58-6-82-48.static.iinet.net.au] has joined #minecrafthelp
#1685 [17:01] <Lurks> Nominisic you have to buy the game again on PC, if you haven't
#1686 [17:01] <Miguel_Gonzalez> @Lurks I've already done it, but it's still not working :(
#1687 [17:01] * LittlestLeaf [webchat@HSI-KBW-109-192-204-079.hsi6.kabel-badenwuerttemberg.de] has joined #minecrafthelp
#1688 [17:01] <ReaperSkier> Mojang doesnt care about fixing this
#1689 [17:01] <Neo_W> i get a bug where i send a request to reset security questions to another email. i login to the mojang website then it says put in your security questions.... ( i forgot them :( )
#1690 [17:02] <Neo_W> helllo?
#1691 [17:02] <Lurks> Miguel_Gonzalez alright, try these:https://paste.gg/p/anonymous/124e6a1f2aac449284e7a9ebcaacbf42
#1692 [17:03] <LittlestLeaf> Hello! Today I signed into Minecraft (Win10) on my parent's computer and upon entering the Marketplace I found that none of my previously bought content was available to me. I bought it all on the Nintendo Switch Bedrock Version, and have been able to access all of the content on my phone and my own computer (also Win10) before, so why is it sudden
#1693 [17:03] <LittlestLeaf> ly unavailable to me? I Restarted Minecraft and my Minecoins are now at 0 too! (They showed as 170 before I closed Minecraft)
#1694 [17:03] <Neo_W> i get a bug where i send a request to reset security questions to another email. i login to the mojang website then it says put in your security questions.... ( i forgot them :( )
#1695 [17:04] <Lurks> Neo_W you should get a email in your account to change those i think
#1696 [17:04] * Mathanse [webchat@187-121-169-161-15anos.fdnet.com.br] has joined #minecrafthelp
#1697 [17:04] <Mathanse> Hi
#1698 [17:04] <Neo_W> Lurks i always do. i login then it says i have to put in my security questions
#1699 [17:04] <Lurks> LittlestLeaf we don't have much knowledge to help you on that edition, this is a java edition help chat, sorry
#1700 [17:05] * Jameskiiiii [webchat@cpe-70-120-220-37.stx.res.rr.com] has joined #minecrafthelp
#1701 [17:05] <Ricclissa> So I've been trying to log into my Minecraft account but it won't let me. I even tried to log into minecraft.net but it's acting like my account doesn't even exist when I know it does for a fact. I tried to recover my password cause maybe I forgot it since it's been a while since I logged in but I cant remember the email I used. Is there anything I
#1702 [17:05] <Ricclissa> can do???
#1703 [17:05] <Mathanse> I am trying to login but keeps saying that i am offline
#1704 [17:05] <Jameskiiiii> Hello
#1705 [17:05] <Mathanse> What i do ?
#1706 [17:05] <Lurks> Mathanse it is a known issue. Please refer to https://bugs.mojang.com/browse/MCL-11112 for updates
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#1708 [17:05] <LittlestLeaf> My issue is fixed!
#1709 [17:05] * Neo_W [webchat@58-6-82-48.static.iinet.net.au] has joined #minecrafthelp
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#1711 [17:05] <Neo_W> i get a bug where i send a request to reset security questions to another email. i login to the mojang website then it says put in your security questions.... ( i forgot them :( )
#1712 [17:05] <Miguel_Gonzalez> @Lurks If I already put the GetAppx command and just send me to write it is normal?
#1713 [17:06] <Neo_W> i get a bug where i send a request to reset security questions to another email. i login to the mojang website then it says put in your security questions.... ( i forgot them :( )
#1714 [17:06] <Jameskiiiii> Hi, can someone help me? i cant find out how to install minecraft for Kali linux
#1715 [17:06] <Brandon> I even tried both the newest version and 1.13.2 but no luck on getting the weird thing cleared, what do I do?
#1716 [17:06] <Brandon> https://imgur.com/W3b8rvW
#1717 [17:07] <Lurks> Miguel_Gonzalez i'm not sure
#1718 [17:07] <Jameskiiiii> Hi, can someone help me? i cant find out how to install minecraft for Kali linux
#1719 [17:08] <Lurks> Brandon i wonder if it's your GPU, have you tried to update it?
#1720 [17:08] <Neo_W> i get a bug where i send a request to reset security questions to another email. i login to the mojang website then it says put in your security questions.... i forgot them
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#1723 [17:08] <Miguel_Gonzalez> @Lurks The restart and if you have the same problem, I join the group again, okay?
#1724 [17:08] <Brandon> No, but I will try I suppose
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#1726 [17:08] * Mate [webchat@cpe-70-120-220-37.stx.res.rr.com] has joined #minecrafthelp
#1727 [17:09] <Lurks> Ricclissa do you have any VPN on?
#1728 [17:09] <Ricclissa> Not sure what that is but I'll look
#1729 [17:09] <Lurks> Miguel_Gonzalez i can't really help you much farther, this is a java edition help chat, sorry
#1730 [17:09] <Mathanse> Lurks what i do in the link that u send me
#1731 [17:09] <Mathanse> ?
#1732 [17:09] <Mate> I am having trouble installing minecraft
#1733 [17:10] <Lurks> Mathanse sounds like your having the same issue as many others, you can follow that link for updates to see when it's fixed
#1734 [17:10] <Mathanse> oooo ty
#1735 [17:10] <Miguel_Gonzalez> Lurks Oh ok, I understand, thank you very much
#1736 [17:11] <Mate> @Lurks can you help me find out how to install minecraft on linux?
#1737 [17:11] <Lurks> Mate should be any of the linux minecraft install, sorry i haven't played with linux
#1738 [17:12] <Mate> oh okay when i try to install it all that happens is it says
#1739 [17:12] * Mathanse [webchat@187-121-169-161-15anos.fdnet.com.br] has quit. (Quit: webchat.esper.net)
#1740 [17:12] <Mate> i cant paste it
#1741 [17:12] * Brian [webchat@mta-70-123-59-250.gt.rr.com] has joined #minecrafthelp
#1742 [17:12] <Neo_W> i get a bug where i send a request to reset security questions to another email. i login to the mojang website then it says put in your security questions.... i forgot them
#1743 [17:12] * Brian [webchat@mta-70-123-59-250.gt.rr.com] has quit. (Client Quit)
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#1745 [17:12] * Miguel_Gonzalez [webchat@187-254-102-208-cable.cybercable.net.mx] has left #minecrafthelp
#1746 [17:12] <Lurks> ??> Mate paste
#1747 [17:13] <Lurks> ??> Mate paste
#1748 [17:13] <Absol> Mate: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#1749 [17:13] <Neo_W> Hello?
#1750 [17:13] <Mate> https://paste.ubuntu.com/p/qBbww4wHnk/
#1751 [17:14] <Neo_W> i get a bug where i send a request to reset security questions to another email. i login to the mojang website then it says put in your security questions.... i forgot them
#1752 [17:14] * Neo_W [webchat@58-6-82-48.static.iinet.net.au] has quit. (Quit: webchat.esper.net)
#1753 [17:14] <Mate> That happened to me, i just emailed mojang to help me reser them
#1754 [17:15] <Mate> he is gone nvm
#1755 [17:15] <Ricclissa> This sounds stupid but how do I know if a vpn is on?
#1756 [17:15] <Mate> Are you using windows?
#1757 [17:16] <Ricclissa> yeah
#1758 [17:16] <urielsalis> Ricclissa, you are not
#1759 [17:16] <Ricclissa> Oh lol my brother does a lot of stuff with my computer so I don't exactly know what it is
#1760 [17:17] * Couponer [webchat@cpe-24-164-186-143.hvc.res.rr.com] has joined #minecrafthelp
#1761 [17:18] <Couponer> i cant log into the launcher and it says im not connected to the internet even though i am
#1762 [17:18] <Lurks> Ricclissa lets run a scan tool of running programs to see which software causing the issue:
#1763 [17:18] <Lurks> ??> Ricclissa tools/hjt
#1764 [17:18] <Absol> Ricclissa: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1765 [17:18] <Absol> Ricclissa: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1766 [17:18] <Lurks> Couponer it is a known issue. Please refer to https://bugs.mojang.com/browse/MCL-11112 for updates
#1767 [17:19] <Ricclissa> Is this safe??? lol
#1768 [17:19] <Couponer> Microsoft never should have bought minecraft
#1769 [17:19] <Couponer> shit company
#1770 [17:19] <Absol> Couponer: Please keep it civil
#1771 [17:19] <Couponer> lol no
#1772 [17:19] * urielsalis kicked Couponer from #minecrafthelp (Reason: ouponer :Then here is the door)
#1773 [17:19] <Lurks> Ricclissa yes, the software is own by trendmicro to help diagnose issue, you can google/wiki it
#1774 [17:19] <Acidity> Lurks, no I logged in just fine.
#1775 [17:20] <ReaperSkier> does mojang know about the issue?
#1776 [17:20] <Acidity> they probably made it
#1777 [17:20] * Dogemasta69 [webchat@mta-75-190-109-7.carolina.rr.com] has joined #minecrafthelp
#1778 [17:20] <ReaperSkier> they made it?
#1779 [17:20] <ReaperSkier> and are the going to fix it
#1780 [17:20] * whatsup [webchat@cpe-24-164-186-143.hvc.res.rr.com] has joined #minecrafthelp
#1781 [17:20] <urielsalis> ReaperSkier, yes they know about it, I sent you the link multiple times
#1782 [17:20] <whatsup> MICROSOFT IS SHIT
#1783 [17:20] * Absol kicked whatsup from #minecrafthelp (Reason: hatsup :Keep it civilized, you are just a human being)
#1784 [17:20] <ReaperSkier> i want to get back to hypixel skyblock
#1785 [17:20] <ReaperSkier> @whatsup dont blame it on microsoft
#1786 [17:21] <ReaperSkier> mojang probably didnt know about it and they are working hard to fix it
#1787 [17:21] <Dogemasta69> Um whenever i open the launcher it says its not connected to the internet but i am connected to the internet can anyone help?
#1788 [17:21] * urielsalis kicked ReaperSkier from #minecrafthelp (Reason: eaperSkier :Its a known issue, nothing else we can do to help you. Follow the progress of it in https://bugs.mojang.com/browse/MCL-11112)
#1789 [17:21] <urielsalis> Dogemasta69, Know issue, follow the fix in https://bugs.mojang.com/browse/MCL-11112
#1790 [17:22] * jim [webchat@cpe-24-164-186-143.hvc.res.rr.com] has joined #minecrafthelp
#1791 [17:22] <jim> why did they make a new launcher
#1792 [17:22] <jim> very silly
#1793 [17:22] <jim> the first one was the best then they kept getting worse
#1794 [17:22] <Lurks> jim the silly part is that it's still have issue before it was release like this
#1795 [17:22] * Mini_dino44 [webchat@d199-126-35-237.abhsia.telus.net] has joined #minecrafthelp
#1796 [17:23] <urielsalis> Lurks, it was marked as fixed before release, but some users are still affected
#1797 [17:23] <urielsalis> it was way worse before that fix
#1798 [17:23] <Lurks> urielsalis oh right i see
#1799 [17:23] <jim> how does it work for some and not for others
#1800 [17:23] <jim> does it just choose
#1801 [17:23] <urielsalis> Its a good question, havent seen anything weird
#1802 [17:24] <jim> i was playing on atlauncher lmao ill just use that
#1803 [17:24] <Lurks> jim i believe thats illegal software
#1804 [17:24] <Ricclissa> https://paste.ubuntu.com/p/3fcY4RwJN4/
#1805 [17:24] <Ricclissa> is this right?
#1806 [17:24] <jim> how is it illegal
#1807 [17:24] <jim> you need to log in with your account to play online
#1808 [17:25] <Lurks> Ricclissa yep
#1809 [17:25] <Lurks> jim there are some clients that play minecraft without buying the game
#1810 [17:25] <urielsalis> thats a modified atlauncher as far as I kno
#1811 [17:25] <Ricclissa> ight not sure what you're gonna find but we'll see lol
#1812 [17:25] <urielsalis> know
#1813 [17:25] <urielsalis> but launchers are mostly broken right now too
#1814 [17:26] <urielsalis> twitch atleast
#1815 [17:26] * DarkNoddy [~mordi@ti0020a400-0893.bb.online.no] has quit. ()
#1816 [17:26] <urielsalis> as with 1.14.3 they changed how launcher arguments are passed
#1817 [17:26] <jim> yea i tried twitch and it didnt work
#1818 [17:26] <jim> microsoft should sell minecraft back to mojang
#1819 [17:26] <jim> but for free
#1820 [17:26] <urielsalis> Its still Mojang behind it
#1821 [17:26] <urielsalis> Mojang was bought, not Minecraft
#1822 [17:27] <jim> ok sell mojang back to notch
#1823 [17:27] <urielsalis> Have you seen his twitter account?
#1824 [17:27] <urielsalis> This is getting offtopic
#1825 [17:27] <urielsalis> anything else we can help you with?
#1826 [17:27] <Acidity> thats like saying i didnt buy the meat patty when i bought the burger
#1827 [17:27] <jim> ok you guys a really mean
#1828 [17:27] <jim> FUck microsoft peace out
#1829 [17:27] * Absol kicked jim from #minecrafthelp (Reason: im :Keep it civilized, you are just a human being)
#1830 [17:28] <Ricclissa> Wow this chat can be a mess sometimes
#1831 [17:28] <Ricclissa> hoep you guys aren't too annyoed lol
#1832 [17:28] <Ricclissa> hope
#1833 [17:28] <Ricclissa> annoyed lol
#1834 [17:28] <urielsalis> You get used to it :P
#1835 [17:29] <urielsalis> Plus we are volunteers, we get annoyed -> we get out
#1836 [17:29] <Lurks> Ricclissa "Symantec" could be 1, "McAfee" is awful, maybe urielsalis can spot more
#1837 [17:29] <Ricclissa> Jeez that sounds a lot like my job except I cant leave
#1838 [17:29] <Ricclissa> Not sure what that means I'm sorry
#1839 [17:29] <Acidity> The average Minecraft player age is 24
#1840 [17:29] <urielsalis> Ricclissa, Lurks got the hjt report?
#1841 [17:30] <Ricclissa> I posted a link
#1842 [17:30] <Acidity> expect pure underage chaos
#1843 [17:30] * gg8 [webchat@mtrlpq5405w-70-55-173-231.dsl.bell.ca] has joined #minecrafthelp
#1844 [17:30] <Lurks> urielsalis isn't that far from the chat history but here's the https://paste.ubuntu.com/p/3fcY4RwJN4/
#1845 [17:30] * GOTS_ [webchat@24-212-213-108.cable.teksavvy.com] has joined #minecrafthelp
#1846 [17:30] <urielsalis> Acidity, not sure where you got that number, but the latests one I saw had a higher average
#1847 [17:30] * gg8 [webchat@mtrlpq5405w-70-55-173-231.dsl.bell.ca] has quit. (Client Quit)
#1848 [17:30] <Acidity> https://news.xbox.com/en-us/wp-content/uploads/Minecraft-Franchise-Fact-Sheet_Updated_1-19-18-1.docx
#1849 [17:30] <Lurks> urielsalis the age are from discord by helen, who is the community manager
#1850 [17:30] <urielsalis> Lurks, Ricclissa only hamachi there
#1851 [17:30] <Ricclissa> That surprising to me I never thought it would be more than 20 lol
#1852 [17:31] <Ricclissa> So is that causing an issue then?
#1853 [17:31] <urielsalis> Ricclissa, make sure its disabled
#1854 [17:32] <GOTS_> I got an account from my friend, and he forgot both the email and the password. What can I do. I have Java, but want to get windows 10 to play wit my friends on PE, but don't want to buy the game in PE.
#1855 [17:32] * Oranges [webchat@ip68-6-137-211.sd.sd.cox.net] has joined #minecrafthelp
#1856 [17:32] <Ricclissa> I'll try and get back to you on that but I haven't been able to actually open hamachi recently
#1857 [17:32] <GOTS_> I got an account from my friend, and he forgot both the email and the password. What can I do?
#1858 [17:33] <Acidity> nothing
#1859 [17:33] <urielsalis> GOTS_, Mojang doesnt allow transfering accounts, so thats still his account
#1860 [17:33] <urielsalis> GOTS_, apart from that, you can get a Windows 10 code for free depending on when you bought your Java account
#1861 [17:33] <Acidity> You can buy yourself a copy.
#1862 [17:33] <GOTS_> No, he gave me the account, but later forgot the cridentials
#1863 [17:33] <urielsalis> GOTS_, still not your account, he will need to contact Mojang to recover that
#1864 [17:33] <Acidity> pappa mojang said you cant share accounts
#1865 [17:34] <GOTS_> oof
#1866 [17:34] <Ricclissa> When I open hamachi it opens a self diagnosis and the first thing it says is that hamachi service has stopped.
#1867 [17:36] * gabe [webchat@99-17-2-232.lightspeed.frokca.sbcglobal.net] has joined #minecrafthelp
#1868 [17:36] <gabe> hello
#1869 [17:37] * gabe [webchat@99-17-2-232.lightspeed.frokca.sbcglobal.net] has quit. (Client Quit)
#1870 [17:37] * GOTS_ [webchat@24-212-213-108.cable.teksavvy.com] has quit. (Quit: webchat.esper.net)
#1871 [17:37] <urielsalis> Ricclissa, uninstall it
#1872 [17:37] <Ricclissa> alrighty
#1873 [17:37] * Guitarman1726 [webchat@mta-98-156-155-212.kc.rr.com] has joined #minecrafthelp
#1874 [17:39] <Oranges> I just updated the launcher, but wanted to keep playing on 1.14.2. When I try to launch my world, the game crashes on 'saving world'. I've tried hitting 'open world folder' and nothing happens, but 'open backups folder' works fine. It crashes on both 1.14.2 and 1.14.3, and was working fine before the update. (sorry if that was long winded, I just w
#1875 [17:39] <Oranges> anted to give as much info as possible)
#1876 [17:40] * Brenden [webchat@45.56.195.195] has joined #minecrafthelp
#1877 [17:42] <Ricclissa> Should I try again after uninstalling it or wait a while?
#1878 [17:42] * Levi [webchat@ktnron0916w-grc-03-76-66-162-41.dsl.bell.ca] has joined #minecrafthelp
#1879 [17:42] <Brenden> Hey, I reset my password and I've now waited more than 6 hours, do I need to continue to wait or is there something else I can do on my end? I also realized it wont let me log into Minecraft.net I don't know if that has anything to do with it.
#1880 [17:43] <Levi> So I guess they haven't fixed this offline issue yet huh
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#1884 [17:44] <Levi> I'm able to log into their website, but every time I try to log into the game it says I need to be online
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#1888 [17:46] <Guitarman1726> Levi, I saw someone say something about using a vpn. It is not a permanent fix, but I tried a vpn and it let me in.
#1889 [17:47] <Levi> hmm how do I get/use one?
#1890 [17:47] <Ricclissa> I think that was my problem I haven't tried logging in again yet tho
#1891 [17:47] <Ricclissa> But they told me to make sure I'm not using a VPN
#1892 [17:49] <Guitarman1726> Levi, If you are on a windows 10 OS, go to the app store. I have tried everything and using a vpn is the only thing that let me in.
#1893 [17:49] * LethenStroom [webchat@57-14-170-152.fibertel.com.ar] has joined #minecrafthelp
#1894 [17:49] <LethenStroom> Hi?
#1895 [17:49] <Levi> I'm on windows 7
#1896 [17:49] <Acidity> just wait
#1897 [17:50] <Acidity> i mean honestly, its a game.
#1898 [17:50] <LethenStroom> pp
#1899 [17:50] <Acidity> that said, I am on Win 10 wihtout a vpn and it is working just fine.
#1900 [17:50] <LethenStroom> look that
#1901 [17:50] * Derpoise [webchat@74-80-39-157.elks.dyn.lusfiber.net] has joined #minecrafthelp
#1902 [17:52] <LethenStroom> i can't
#1903 [17:52] <LethenStroom> xd
#1904 [17:52] <Derpoise> ALRIGHT, everytime i launch 1.14.3, the game freezes when the loading bar almost finishes at the MOJANG screen
#1905 [17:52] <LethenStroom> send photo
#1906 [17:52] * bobby [webchat@ip68-111-218-160.sd.sd.cox.net] has joined #minecrafthelp
#1907 [17:52] <Levi> Acidity - very helpful, thank you
#1908 [17:52] <LethenStroom> i need help with one error
#1909 [17:52] <LethenStroom> in servers
#1910 [17:52] <Derpoise> let me get a pic real quick
#1911 [17:52] <LethenStroom> 'can't connect to server'
#1912 [17:53] <LethenStroom> in my all server's
#1913 [17:53] * bobby [webchat@ip68-111-218-160.sd.sd.cox.net] has quit. (Client Quit)
#1914 [17:53] <Levi> My launcher keeps telling me to go online
#1915 [17:54] * Mate [webchat@cpe-70-120-220-37.stx.res.rr.com] has quit. (Quit: webchat.esper.net)
#1916 [17:54] <LethenStroom> when i pick to enter in the server stay 'java.net.connectException: Connection timed out: No further information: '
#1917 [17:54] <LethenStroom> help pls :c
#1918 [17:54] * Derpoise [webchat@74-80-39-157.elks.dyn.lusfiber.net] has quit. (Client Quit)
#1919 [17:54] * Evan [webchat@74-80-39-157.elks.dyn.lusfiber.net] has joined #minecrafthelp
#1920 [17:55] <Evan> allllllllright, every time i open minecraft and reach the mojang loading screen, the game freezes just before the loading bar finishes
#1921 [17:55] <Evan> plz help
#1922 [17:55] <LethenStroom> idk x.x
#1923 [17:55] * Guitarman1726 [webchat@172.241.112.92] has quit. (Quit: webchat.esper.net)
#1924 [17:56] * Anthony [webchat@cpe-23-241-214-215.socal.res.rr.com] has joined #minecrafthelp
#1925 [17:56] <Anthony> thank you absol
#1926 [17:57] <Oranges> whenever I try to load a world or create a new one the game says 'saving world', then closes itself. Also I can't access the world folders of my existing worlds, the button does nothing.
#1927 [17:57] <LethenStroom> anyone can help me?
#1928 [17:58] * Anthony [webchat@cpe-23-241-214-215.socal.res.rr.com] has quit. (Client Quit)
#1929 [18:01] <LethenStroom> hi? xd
#1930 [18:01] * anasencio [webchat@static-213-217-84-188.ipcom.comunitel.net] has joined #minecrafthelp
#1931 [18:02] * JJforlife13 [webchat@cpe-75-81-201-172.mi.res.rr.com] has joined #minecrafthelp
#1932 [18:02] <anasencio> Hello, I'm having trouble logging onto my account from my launcher. I'm doing this from my Mac pro
#1933 [18:02] <anasencio> It says it's because of the internet, but I've checked it several times and it works correctly, how do I fix this?
#1934 [18:03] * hemant [webchat@142.151.220.158] has joined #minecrafthelp
#1935 [18:03] <hemant> HI!!!
#1936 [18:03] <JJforlife13> Hello, I'm having trouble trying to play Minecraft Java edition. I bought just 3-4 days ago and it keeps saying "Game Crashed" and I'm doing this from PC
#1937 [18:04] <hemant> It says when i am trying to login that could not connect sorry make sure you are online and try again i am tried mutiple routers as well
#1938 [18:04] <hemant> send help quick
#1939 [18:05] * hemant [webchat@142.151.220.158] has quit. (Client Quit)
#1940 [18:05] * anasencio [webchat@static-213-217-84-188.ipcom.comunitel.net] has quit. (Client Quit)
#1941 [18:05] * JJforlife13 [webchat@cpe-75-81-201-172.mi.res.rr.com] has quit. (Client Quit)
#1942 [18:06] <Acidity> you guys werent quick enough
#1943 [18:08] * LethenStroom [webchat@57-14-170-152.fibertel.com.ar] has quit. (Quit: webchat.esper.net)
#1944 [18:09] * anasencio [webchat@static-213-217-84-188.ipcom.comunitel.net] has joined #minecrafthelp
#1945 [18:09] <Lurks> Acidity we're all volunteers, have many other things going on
#1946 [18:10] * Jimmy [webchat@151.210.192.165] has joined #minecrafthelp
#1947 [18:11] <Jimmy> i havnt been able to log in. i have reset password multiple times on different days
#1948 [18:12] * ineedhelppls1234 [webchat@99-23-171-32.lightspeed.irvnca.sbcglobal.net] has joined #minecrafthelp
#1949 [18:12] * GodzillaClann [webchat@cpe-75-81-9-58.kc.res.rr.com] has joined #minecrafthelp
#1950 [18:13] * Justin [webchat@c-73-221-202-191.hsd1.wa.comcast.net] has joined #minecrafthelp
#1951 [18:13] * PLEasehelp [webchat@cpe-74-136-223-66.kya.res.rr.com] has joined #minecrafthelp
#1952 [18:13] <PLEasehelp> hello
#1953 [18:13] <Justin> hello
#1954 [18:13] <GodzillaClann> The message that it says for me is "Sorry! Make sure you are online and try again." I tried reinstalling the game. I bought the game already, made an account and signed in. I have strong internet connection, it is wired and using wifi at the same time. Please help me nothing is working
#1955 [18:14] <PLEasehelp> i need help my dad died and i cant login to my email that minecraft is on
#1956 [18:14] <anasencio> Same here GodzillaClann I'm having the same problem :(
#1957 [18:14] <Justin> soooo
#1958 [18:14] <Justin> my minecraft gets stuck at the mojang loading screen
#1959 [18:14] <Jimmy> sooooo
#1960 [18:14] <Justin> any suggestions on how to get that fixed?
#1961 [18:15] <PLEasehelp> i need help my dad died and i cant login to my email that minecraft is on
#1962 [18:15] <Jimmy> are we all people with problems here and no one here to solve them
#1963 [18:15] <anasencio> I think we all having the same problem, maybe Minecraft crashed?
#1964 [18:15] <anasencio> lol I guess so
#1965 [18:15] <Justin> ifk
#1966 [18:15] <PLEasehelp> noit me
#1967 [18:15] <Justin> idk*
#1968 [18:15] <Lurks> Jimmy where are you trying to login?
#1969 [18:15] <PLEasehelp> can someone help me
#1970 [18:15] <Justin> my friends are able to launch the game
#1971 [18:15] <ineedhelppls1234> I'm getting the same message as well :(
#1972 [18:15] <Lurks> GodzillaClann anasencio it is a known issue. Please refer to https://bugs.mojang.com/browse/MCL-11112 for updates
#1973 [18:16] <anasencio> thank you!
#1974 [18:16] <Jimmy> https://my.minecraft.net/en-us/login/?return_url=https%3A//my.minecraft.net/en-us/profile/skin
#1975 [18:16] <PLEasehelp> huh
#1976 [18:16] <Lurks> Justin does it starts loading and then stop?
#1977 [18:16] * ineedhelppls1234 [webchat@99-23-171-32.lightspeed.irvnca.sbcglobal.net] has quit. (Client Quit)
#1978 [18:16] <Justin> yes
#1979 [18:16] <PLEasehelp> i need help my dad died and i cant login to my email that minecraft is on
#1980 [18:16] <Justin> it gets to almost all the way
#1981 [18:16] <Justin> then stops
#1982 [18:16] <Lurks> PLEasehelp you have to contact mojnag support, if you can't access his email accounts to get your account
#1983 [18:16] <Lurks> ??> Justin av/adwcleaner
#1984 [18:16] <PLEasehelp> how i do dat
#1985 [18:16] <Absol> Justin: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#1986 [18:17] <Absol> Justin: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1987 [18:17] <Lurks> Jimmy do you have any VPN on?
#1988 [18:17] <Justin> can i trust that link lol
#1989 [18:17] <Jimmy> no
#1990 [18:17] <Lurks> ??> PLEasehelp account/send-email
#1991 [18:17] <Absol> PLEasehelp: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1992 [18:17] <Absol> PLEasehelp: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1993 [18:18] <Lurks> Justin the software is by a huge company that fight off nasty stuff, you can google the details about it
#1994 [18:18] * anasencio [webchat@static-213-217-84-188.ipcom.comunitel.net] has quit. (Quit: webchat.esper.net)
#1995 [18:19] <Lurks> Jimmy what exactly happen when you try?
#1996 [18:19] <Justin> if the adware doesnt work what else can i do?
#1997 [18:19] * Justin [webchat@c-73-221-202-191.hsd1.wa.comcast.net] has quit. (Quit: webchat.esper.net)
#1998 [18:20] <Jimmy> Invalid email address or password. Forgot your password?
#1999 [18:22] <Lurks> Jimmy have you used any 3rd party minecraft website? like the 1 show here near the bottom https://help.mojang.com/customer/portal/articles/2937783
#2000 [18:23] * Justin [webchat@c-73-221-202-191.hsd1.wa.comcast.net] has joined #minecrafthelp
#2001 [18:23] <Justin> yo
#2002 [18:23] <Justin> im back
#2003 [18:23] <Justin> just restarted my computer from the adware stuff
#2004 [18:23] * B7 [webchat@pool-96-238-180-159.rcmdva.fios.verizon.net] has joined #minecrafthelp
#2005 [18:24] <Lurks> Justin welcome back, try run minecraft
#2006 [18:24] * JD9 [webchat@104-50-23-212.lightspeed.cicril.sbcglobal.net] has joined #minecrafthelp
#2007 [18:24] * JD9 [webchat@104-50-23-212.lightspeed.cicril.sbcglobal.net] has quit. (Client Quit)
#2008 [18:25] * B7 [webchat@pool-96-238-180-159.rcmdva.fios.verizon.net] has quit. (Client Quit)
#2009 [18:25] <Jimmy> nope
#2010 [18:25] * Ricclissa [webchat@208-58-44-192.s699.c3-0.atw-cbr1.atw.pa.cable.rcncustomer.com] has quit. (Quit: webchat.esper.net)
#2011 [18:26] * Phil24 [webchat@cpe-24-90-193-252.nyc.res.rr.com] has joined #minecrafthelp
#2012 [18:26] <Phil24> can anyone please direct me to how to port forward my minecraft server with a spectrum router (rac2v1k )?
#2013 [18:26] <Justin> got it!
#2014 [18:26] <Justin> thank you
#2015 [18:26] <Lurks> Jimmy alright
#2016 [18:26] * Justin [webchat@c-73-221-202-191.hsd1.wa.comcast.net] has quit. (Client Quit)
#2017 [18:27] <Lurks> woops
#2018 [18:27] <Acidity> Phil24, https://portforward.com/spectrum/rac2v1k/
#2019 [18:27] <Phil24> ive looked at that but still cannot do it.
#2020 [18:27] <Acidity> its literally pictures
#2021 [18:27] <Phil24> ive port forwarded before but this router is a little complicated
#2022 [18:27] <Lurks> Jimmy do you have hamachi?
#2023 [18:28] <Jimmy> nope
#2024 [18:28] <Phil24> whats the external host have to be?
#2025 [18:28] * Robby2000 [webchat@177.125.77.76.surfairwireless.net] has joined #minecrafthelp
#2026 [18:29] <Robby2000> With the New Launcher that was released today. I cannot find Launch Options anywhere.
#2027 [18:29] <Phil24> those pictures dont match what i see
#2028 [18:30] <Acidity> maybe had a firmware update
#2029 [18:31] <Phil24> it looks so different
#2030 [18:31] <Lurks> Jimmy lets have a check for any software that could be causing the issue with this diagnose tool:
#2031 [18:31] <Lurks> ??> Jimmy tools/hjt
#2032 [18:31] <Absol> Jimmy: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#2033 [18:31] <Absol> Jimmy: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#2034 [18:32] <Phil24> both external/internal ports are 25565 [] internal host is my pv4 address [] and external host i have as "*"
#2035 [18:32] * Jimmy [webchat@151.210.192.165] has quit. (Quit: webchat.esper.net)
#2036 [18:32] <Acidity> you shouldnt be able to set the external host
#2037 [18:32] <Acidity> but it sounds like that should be your public IP
#2038 [18:32] * loona [webchat@104.156.210.169] has joined #minecrafthelp
#2039 [18:33] <Acidity> you need to find the manual for that router
#2040 [18:33] <Phil24> isnt internal host ipv4 adress?
#2041 [18:33] <Acidity> yeah
#2042 [18:33] <Acidity> should be a 192.168 or a 10.0
#2043 [18:33] <Phil24> so how do i find out the external host
#2044 [18:33] <Acidity> there are others, i don't know them all
#2045 [18:33] <Phil24> yea its like that..
#2046 [18:34] * waffles [webchat@wnpgmb1154w-ds01-14-23.dynamic.bellmts.net] has joined #minecrafthelp
#2047 [18:34] * Robby2000 [webchat@177.125.77.76.surfairwireless.net] has joined #minecrafthelp
#2048 [18:34] <Acidity> https://www.google.com/search?&q=what+is+my+ip
#2049 [18:34] <waffles> im glad the launcher business got sorted
#2050 [18:34] <waffles> that was being a real pain earlier
#2051 [18:34] <Phil24> yea ik that website but that is my external host?
#2052 [18:35] <Acidity> until you read the manual, no one knows for sure
#2053 [18:35] * waffles [webchat@wnpgmb1154w-ds01-14-23.dynamic.bellmts.net] has quit. (Client Quit)
#2054 [18:36] * benjamin [webchat@172-1-181-175.lightspeed.miamfl.sbcglobal.net] has joined #minecrafthelp
#2055 [18:36] <benjamin> I forgot my account login
#2056 [18:36] <Acidity> port forwarding on every single device has been slightly different in my experience
#2057 [18:36] <Lurks> benjamin have you tried "forgot my password"?
#2058 [18:36] <benjamin> no
#2059 [18:36] <Robby2000> Whilst trying to do something to minecraft. I found that i needed to do something in the Launch Options of the MC Launcher. So i went and searched in every tab that the new (and honestly confusing) Launcher contains. But i couldn't find the Launch Options anywhere. So might anyone tell me where the Launch Options would be (or if they've been put un
#2060 [18:36] <Robby2000> der a new name).
#2061 [18:37] <benjamin> I'll go try it
#2062 [18:37] <Phil24> with my aris router it was so easy, this spectrum router doesnt seem hard but everything i tried in the bast 6 days hasnt worked
#2063 [18:37] * benjamin [webchat@172-1-181-175.lightspeed.miamfl.sbcglobal.net] has quit. (Client Quit)
#2064 [18:37] <Lurks> Robby2000 oh welcome back, it's the 2nd tab, named installation
#2065 [18:39] * GoldenLucy [webchat@mta-107-12-161-82.nc.rr.com] has joined #minecrafthelp
#2066 [18:39] * Robby2000 [webchat@177.125.77.76.surfairwireless.net] has quit. (Quit: webchat.esper.net)
#2067 [18:40] * Tiki [webchat@99-107-154-183.lightspeed.moblal.sbcglobal.net] has joined #minecrafthelp
#2068 [18:40] <loona> hi! i was having the known issue with launcher earlier but now im just constantly getting the invalid username and password message, i tried resetting immediately and then i tried waiting an hour then resetting but im still seeing the same
#2069 [18:40] <Tiki> hey i coukd use some help, me and my friends arent able to connect to our realm
#2070 [18:40] <Tiki> it gives us a message saying we arent invited to play on the server
#2071 [18:41] <Tiki> even for the owner it says the same thing
#2072 [18:41] <Lurks> loona do you have any VPN on?
#2073 [18:41] * rob [webchat@cpe-24-164-186-143.hvc.res.rr.com] has joined #minecrafthelp
#2074 [18:42] <rob> anyone know when the launcher will be fixed
#2075 [18:42] <Lurks> rob nope
#2076 [18:42] * ronriko [webchat@dsl-189-176-142-170-dyn.prod-infinitum.com.mx] has joined #minecrafthelp
#2077 [18:43] <ronriko> h
#2078 [18:43] <ronriko> e
#2079 [18:43] <ronriko> l
#2080 [18:43] <ronriko> l
#2081 [18:43] <ronriko> o
#2082 [18:43] * Absol kicked ronriko from #minecrafthelp (Reason: onriko :Stop spamming)
#2083 [18:43] * Phil24 [webchat@cpe-24-90-193-252.nyc.res.rr.com] has quit. (Quit: webchat.esper.net)
#2084 [18:43] <GoldenLucy> I need some help please. I'd load up Minecraft and click play, it'll load, then it crashes and says an unexpected error has occurred. Anyone know what to do? It's been going on for a while now.
#2085 [18:43] * rob [webchat@cpe-24-164-186-143.hvc.res.rr.com] has quit. (Client Quit)
#2086 [18:43] <Tiki> hey i could really use some help, can anyone help me?
#2087 [18:43] * skint_finners [webchat@xplr-96-44-72-180.xplornet.com] has joined #minecrafthelp
#2088 [18:43] <skint_finners> hello
#2089 [18:44] <Lurks> ??> GoldenLucy av/adwcleaner
#2090 [18:44] <Absol> GoldenLucy: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#2091 [18:44] <Absol> GoldenLucy: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#2092 [18:44] <GoldenLucy> Thanks!
#2093 [18:45] <Lurks> Tiki you might have to contact mojang support, i'm not quite sure, could be effected by last night issue
#2094 [18:45] * ronald [webchat@dsl-189-176-142-170-dyn.prod-infinitum.com.mx] has joined #minecrafthelp
#2095 [18:45] <ronald> hello
#2096 [18:45] <Tiki> ok thanks Lurks
#2097 [18:45] * GoldenLucy [webchat@mta-107-12-161-82.nc.rr.com] has quit. (Quit: webchat.esper.net)
#2098 [18:45] <skint_finners> hi, i havent used my account in a while, it says i need to buy the game, i have proof of purchase how do i go about getting my account back
#2099 [18:45] * Tiki [webchat@99-107-154-183.lightspeed.moblal.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#2100 [18:46] <Lurks> skint_finners you have to contact mojang support
#2101 [18:46] <Lurks> skint_finners where did you login to?
#2102 [18:46] <skint_finners> the launcher
#2103 [18:46] * Dogemasta69 [webchat@mta-75-190-109-7.carolina.rr.com] has quit. (Quit: webchat.esper.net)
#2104 [18:46] <Lurks> skint_finners do you see your purchase and username when you login on account.mojang.com/me ?
#2105 [18:46] * Cameron26 [webchat@d24-235-173-97.home1.cgocable.net] has joined #minecrafthelp
#2106 [18:47] <ronald> hello, i am trying to buy realms and its not accepting my visa credit card, what should i do?
#2107 [18:47] <skint_finners> no, when i got mojang site it tells me to buy the game, but i have the code, and the emails that say i bought it
#2108 [18:47] <Cameron26> My game just crashes when I start the game, I can only play for about 30 seconds. Any ideas as to how to fix this problem?
#2109 [18:48] <Lurks> skint_finners you have to contact mojang support
#2110 [18:48] <Lurks> ronald have you tried other browser?
#2111 [18:48] <loona> oh i do have a vpn on Lurks
#2112 [18:48] <ronald> what other browser?
#2113 [18:48] <Lurks> ??> Cameron26 launcher/log
#2114 [18:48] <Absol> Cameron26: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#2115 [18:48] <skint_finners> pk thanks
#2116 [18:48] <Lurks> ronald edge/firefox and so on
#2117 [18:49] * someone [webchat@cpe-70-122-247-158.tx.res.rr.com] has joined #minecrafthelp
#2118 [18:49] <ronald> why would it work there?
#2119 [18:50] <Lurks> ronald sometime it just does, i've seen people buy minecraft
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#2124 [18:50] <vriska> hey minecraft wont open for me
#2125 [18:51] <Lurks> vriska what exactly happen?
#2126 [18:51] <someone> I can't run minecraft JAVA on my laptop. Every time I attempt to run it, it crashes. I'm running on later release
#2127 [18:51] <vriska> like it says theres an isue with the java se binary
#2128 [18:51] <vriska> issue*
#2129 [18:51] <Lurks> someone do you get any messages?
#2130 [18:51] <Lurks> ??> vriska av/adwcleaner
#2131 [18:51] <Absol> vriska: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#2132 [18:51] <vriska> yeah same someone
#2133 [18:51] <Absol> vriska: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#2134 [18:52] <someone> yes it says minecraft crashed with exit code 1
#2135 [18:52] <someone> should I send crash report?
#2136 [18:52] <Lurks> someone exit code 1 doesn't help us much, we need the full log view
#2137 [18:52] <Deeper> hey i lost my minecraft account i havent played in a like 2 years i know the username and maybe the email is there any way u can help
#2138 [18:52] <Lurks> someone paste the log here:
#2139 [18:52] <Lurks> ??> someone paste
#2140 [18:52] <Absol> someone: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#2141 [18:52] <Lurks> Deeper have you tried "forgot my password"?
#2142 [18:53] * Jimmy [webchat@151.210.192.165] has joined #minecrafthelp
#2143 [18:53] <Deeper> yes when i do it it never sends me the email
#2144 [18:53] <someone> nothing opens when I click "view crash report"
#2145 [18:53] <Lurks> Deeper have you check your spam/junk section in your email?
#2146 [18:53] <Deeper> yes
#2147 [18:53] <Jimmy> can you please re send me those links lurks
#2148 [18:53] <Lurks> Deeper you have to contact mojang support
#2149 [18:54] * vriska [webchat@5ec0cb28.skybroadband.com] has quit. (Client Quit)
#2150 [18:54] <Lurks> ??> Jimmy tools/hjt
#2151 [18:54] <Absol> Jimmy: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#2152 [18:54] <Absol> Jimmy: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#2153 [18:54] <ronald> it still didn't accept it in firefox
#2154 [18:54] <ronald> i think the problem is that i am in mexico
#2155 [18:55] <Deeper> yes it said i can come here and see if u guys could help
#2156 [18:55] <ronald> and my card is from united states
#2157 [18:55] <Lurks> ronald you might have to talk with your bank about international purchases
#2158 [18:55] <Lurks> Deeper would that be the automatic reply?
#2159 [18:55] <Deeper> yes
#2160 [18:56] <Jimmy> https://paste.ubuntu.com/p/2wRW27jdRZ/
#2161 [18:56] <Lurks> Deeper then that means your ticken is in the system for mojang to view, you have to wait for them to respond
#2162 [18:56] <Deeper> ok
#2163 [18:56] <Lurks> ronald have you looked through this https://help.mojang.com/customer/portal/articles/417071 ?
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#2166 [18:59] * yo [webchat@cpe-24-164-186-143.hvc.res.rr.com] has joined #minecrafthelp
#2167 [18:59] <yo> fuск microsoft
#2168 [18:59] <yo> fuск microsoft
#2169 [18:59] <yo> fuск microsoft
#2170 [18:59] <yo> fuск microsoftfuск microsoft
#2171 [18:59] * Absol kicked yo from #minecrafthelp (Reason: o :Stop spamming)
#2172 [19:00] * hi [webchat@cpe-24-164-186-143.hvc.res.rr.com] has joined #minecrafthelp
#2173 [19:00] <hi> fuск microsoft
#2174 [19:00] <Lurks> Jimmy i couldn't spot any thing, im not sure what it could be
#2175 [19:00] <hi> fuск microsoft
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#2177 [19:01] * hi [webchat@cpe-24-164-186-143.hvc.res.rr.com] has quit. (Client Quit)
#2178 [19:01] <Jimmy> now that it has done the update i cant log into the launcher either
#2179 [19:01] * asd [webchat@cpe-24-164-186-143.hvc.res.rr.com] has joined #minecrafthelp
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#2181 [19:01] * asd [webchat@cpe-24-164-186-143.hvc.res.rr.com] has quit. (Client Quit)
#2182 [19:02] <Lurks> Jimmy would it be this issue https://bugs.mojang.com/browse/MCL-11112
#2183 [19:02] * chipmajor [webchat@ool-ad0223d3.dyn.optonline.net] has joined #minecrafthelp
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#2185 [19:04] * GoogleFox [webchat@ool-4a58f01d.dyn.optonline.net] has joined #minecrafthelp
#2186 [19:05] <GoogleFox> Howdy, Uh anybody around?
#2187 [19:05] <Lurks> GoogleFox how can we help?
#2188 [19:05] <GoogleFox> I've been having these weird visual glitches?
#2189 [19:06] <GoogleFox> Like a white outlines around blocks
#2190 [19:06] * cooltom003 [webchat@mobile-107-77-209-116.mobile.att.net] has joined #minecrafthelp
#2191 [19:06] <cooltom003> i need help
#2192 [19:06] <EndlessKillz> https://bugs.mojang.com/browse/MCL-11112
#2193 [19:06] <EndlessKillz> anyone been having this issue?
#2194 [19:06] <Lurks> GoogleFox probably need screenshots to see what exactly it is, use imgur.com to share with us
#2195 [19:06] <cooltom003> i cant log into minecraft.net
#2196 [19:06] * SomeDude33 [webchat@c-67-160-30-118.hsd1.wa.comcast.net] has joined #minecrafthelp
#2197 [19:06] <Lurks> EndlessKillz many are having the same issue
#2198 [19:07] <EndlessKillz> I'm guessing there's no workaround yet?
#2199 [19:07] <cooltom003> i cant log into the website anyone else
#2200 [19:07] <Lurks> EndlessKillz as you can see in the commect section in that report
#2201 [19:07] <SomeDude33> Hey, #minecrafthelp.
#2202 [19:07] <Lurks> cooltom003 do you have any VPN on?
#2203 [19:07] <cooltom003> no
#2204 [19:07] <GoogleFox> Alrighty, I guess ill make an imgur account 2 show yah
#2205 [19:07] <GoogleFox> Alrighty, I guess ill make an imgur account 2 show yah
#2206 [19:07] * ronald [webchat@dsl-189-176-142-170-dyn.prod-infinitum.com.mx] has left #minecrafthelp
#2207 [19:07] * justyup [webchat@dhcp-a4-2b-8c-fd-7f-61.cpe.tnt21.com] has joined #minecrafthelp
#2208 [19:07] <Lurks> GoogleFox imgur is free, you don't need an account
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#2210 [19:08] <cooltom003> i need help :(
#2211 [19:08] <SomeDude33> Gotta question that's semi-related to an account hack.
#2212 [19:09] <cooltom003> #minecrafthelp i cant log into minecraft.net
#2213 [19:09] <Jimmy> i dont think it is. it isnt telling me to play offline
#2214 [19:09] <Lurks> cooltom003 do you have any of these softwares listed here, causing connection issue https://minecraftirc.net/support-articles/known-incompatible-software/
#2215 [19:09] * Marc [webchat@CPE64777d5ba303-CM64777d5ba300.cpe.net.cable.rogers.com] has joined #minecrafthelp
#2216 [19:10] <Lurks> SomeDude33 we can't do much on account issue, what is it?
#2217 [19:10] <SomeDude33> My spouse got hacked and had their account migrated (so can't password reset) and has been waiting on Mojang to respond to the ticket since mid-May. My account is fine, so they've been playing on that, but I'd like to play with them.
#2218 [19:10] <SomeDude33> Wondering if there's any way that we can play simultaneously (like as a guest or something?) with my account as the server host.
#2219 [19:11] <Lurks> SomeDude33 unfortunately you can't because of the EULA
#2220 [19:11] <Lurks> SomeDude33 did you include your transaction ID or gift code when you contacted mojang?
#2221 [19:12] <SomeDude33> Unsure -- is the transaction ID the same thing as the ticket number or something separate?
#2222 [19:12] <cooltom003> i dont have any of those
#2223 [19:13] * justyup [webchat@dhcp-a4-2b-8c-fd-7f-61.cpe.tnt21.com] has quit. (Quit: webchat.esper.net)
#2224 [19:13] <Lurks> ??> SomeDude33 account/transaction-id
#2225 [19:14] * wh1sky [webchat@136.32.166.252] has joined #minecrafthelp
#2226 [19:14] <Lurks> SomeDude33 the transaction ID should looks like these https://help.mojang.com/customer/portal/articles/361380
#2227 [19:14] * Paradox [~Paradox@24.115.66.174.res-cmts.sesp.ptd.net] has joined #minecrafthelp
#2228 [19:14] <Lurks> cooltom003 are you able to login on your phone?
#2229 [19:14] <cooltom003> yes but not my computer
#2230 [19:15] <SomeDude33> Hm, I doubt it. We originally got accounts back in pre-Alpha, so if we had an email like that it's probably long gone.
#2231 [19:15] <Lurks> cooltom003 did you use any 3rd party minecraft website?
#2232 [19:15] <cooltom003> i dont think so
#2233 [19:16] <Lurks> SomeDude33 are you still with the bank you made the purchase with?
#2234 [19:16] <SomeDude33> Pretty sure my spouse is, yeah.
#2235 [19:16] <Lurks> SomeDude33 might be able to find the transaction through there
#2236 [19:16] <wh1sky> i have a gtx 1060 3gb with intel i7 8700 and when i am in a world on any version i get huge frame drops when fire breaks multiple blocks at the same time or in certain areas like jungles when i a cutting down trees i just called support for my video card and because it does not happen for any other game they said it was an issue with minecraft
#2237 [19:17] <Lurks> ??> cooltom003 tool/hjt
#2238 [19:17] <Lurks> ??> cooltom003 tools/hjt
#2239 [19:17] <Absol> cooltom003: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#2240 [19:17] <Absol> cooltom003: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#2241 [19:17] <wh1sky> t
#2242 [19:17] <Lurks> wh1sky which version are you playing on?
#2243 [19:18] <wh1sky> i am playing on 1.14.3 newest
#2244 [19:18] <wh1sky> but it happens on 1.8.9 as well
#2245 [19:18] <Lurks> wh1sky do you keep your system updated?
#2246 [19:18] <wh1sky> yes
#2247 [19:18] <wh1sky> i have fully updated windows 10 and all the dfrivers for invdia are installed
#2248 [19:19] <Lurks> wh1sky do you keep it clean with nasty stuff like viruses and all sorts?
#2249 [19:19] <wh1sky> yes
#2250 [19:19] <SomeDude33> Cool, I'll ask my spouse to poke around to see if the history goes back that far. Mojang's site says they're responding to tickets submitted back on April 30. Any idea how fast they tend to move through their backlog? Seems like the "now serving" counter has been April 30 for a while now.
#2251 [19:19] <Lurks> wh1sky even though there are many that can be hidden still
#2252 [19:19] <Lurks> wh1sky which software do you use to check for those?
#2253 [19:20] * Paradox1S [~Paradox@24.115.66.174.res-cmts.sesp.ptd.net] has joined #minecrafthelp
#2254 [19:20] <wh1sky> i have the webroot from best buy
#2255 [19:20] * cooltom003 [webchat@mobile-107-77-209-116.mobile.att.net] has quit. (Quit: webchat.esper.net)
#2256 [19:20] <Lurks> SomeDude33 i'm not sure, there have been many more issue today
#2257 [19:20] <Lurks> wh1sky i don't think thats any good, i suggest you run this:
#2258 [19:20] <Lurks> ??> wh1sky av/adwcleaner
#2259 [19:20] <Absol> wh1sky: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#2260 [19:20] <Absol> wh1sky: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#2261 [19:21] * Ian [webchat@ip68-4-135-251.oc.oc.cox.net] has joined #minecrafthelp
#2262 [19:21] <SomeDude33> Alright. Well, we'll see if we can't hunt down the transaction ID and add it to the ticket. Appreciate the info!
#2263 [19:21] <wh1sky> ok i will
#2264 [19:21] <Lurks> SomeDude33 no problem
#2265 [19:21] * SomeDude33 [webchat@c-67-160-30-118.hsd1.wa.comcast.net] has quit. (Quit: webchat.esper.net)
#2266 [19:22] <wh1sky> it said no threats were detected
#2267 [19:22] <Lurks> wh1sky oh ok, good
#2268 [19:23] <Lurks> wh1sky what do you see when you hit f3 ingame, do you see your graphic card or your intel? i've seen some people where it uses the intel
#2269 [19:23] <Ian> im trying to fix my minecraft account, it says i can only play demo mode but I bought the game a couple years ago and have been playing it for years.
#2270 [19:23] <wh1sky> i see my graphics card
#2271 [19:24] <Lurks> wh1sky do you have java software install?
#2272 [19:24] <wh1sky> i am pretty sure
#2273 [19:24] <Jimmy> do you have any other ideas?
#2274 [19:24] <Lurks> Ian do you see your purchase and username when you login on account.mojang,com/me?
#2275 [19:25] <Lurks> Jimmy no, sorry, maybe other volunteers can help you farther
#2276 [19:25] <wh1sky> yes i do have java software installed
#2277 [19:25] <Lurks> wh1sky do you play mods?
#2278 [19:25] <wh1sky> no
#2279 [19:26] * cooltom003 [webchat@mobile-107-77-209-116.mobile.att.net] has joined #minecrafthelp
#2280 [19:26] <wh1sky> i usually just play on realms, i also tested it in solo and it still has the same issue
#2281 [19:26] <Lurks> wh1sky not sure whatelse it could be, we could have a check for any odd software running, if you like
#2282 [19:26] <cooltom003> im back but confused
#2283 [19:26] <wh1sky> sure whatever could help
#2284 [19:26] <Ian> no but I do see my purchase of the game on my mothers email which shows that I bought the game and my username.
#2285 [19:26] <Lurks> ??> wh1sky tools/hjt
#2286 [19:27] <Absol> wh1sky: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#2287 [19:27] <Absol> wh1sky: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#2288 [19:27] <Jimmy> do you have any idea when i could talk to someone else? just roughly
#2289 [19:27] <GoogleFox> Sorry It's been a while, but I got two photos of my issues
#2290 [19:27] <GoogleFox> https://imgur.com/a/KAx7x45
#2291 [19:27] <Lurks> Ian you have to contact mojang support, i'm not sure why this happen
#2292 [19:27] <Ian> I have I just came on here to find any other possible solutions
#2293 [19:27] <Lurks> Jimmy no, sorry, as they are all volunteers and can be busy doing something
#2294 [19:27] <Ian> Thank you have a nice day!
#2295 [19:28] * Ian [webchat@ip68-4-135-251.oc.oc.cox.net] has quit. (Quit: webchat.esper.net)
#2296 [19:28] <Jimmy> ok thanks for your time
#2297 [19:28] <cooltom003> here https://paste.ubuntu.com/p/z75pnrCYf7/ i think i did it right
#2298 [19:29] <Lurks> cooltom003 thats right
#2299 [19:29] * Paradox [~Paradox@24.115.66.174.res-cmts.sesp.ptd.net] has joined #minecrafthelp
#2300 [19:29] <cooltom003> oh ok
#2301 [19:29] <GoogleFox> In the first image you can kind of see what Im referring to though with these white lines
#2302 [19:29] <Lurks> GoogleFox looks like rendering issue, what's your mipmap setting in video setting?
#2303 [19:29] <GoogleFox> I've tried changing my video settings, and even switching versions of minecraft
#2304 [19:29] <wh1sky> https://paste.ubuntu.com/p/B2YNVVQ7kz/
#2305 [19:30] <GoogleFox> I have max mipmap
#2306 [19:30] <cooltom003> is this for me?
#2307 [19:31] <Lurks> cooltom003 no, we tag people to speak to each person before the sentence
#2308 [19:31] <GoogleFox> Oh wow Im stupid, Turned mipmap off and the issue vanished
#2309 [19:31] <Lurks> GoogleFox seems like you need to re-install your GPU driver
#2310 [19:31] <cooltom003> oh ok thanks now i know XD
#2311 [19:31] <GoogleFox> Alrighty, thanks for helping me. I'll go to Amd's website and download the Driver from there I guess
#2312 [19:32] <wh1sky> btw i ahve tried to put every single setting down to low and the issue was still present
#2313 [19:32] <Lurks> cooltom003 you have 3rd software on your system, also illegal for what they are doing, you need to do the following
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#2315 [19:32] <GoogleFox> Thnx and byebyye :)
#2316 [19:32] * GoogleFox [webchat@ool-4a58f01d.dyn.optonline.net] has quit. (Quit: webchat.esper.net)
#2317 [19:32] <wh1sky> i also turned down my res once and it did nothing for me
#2318 [19:32] <cooltom003> ok
#2319 [19:32] <Lurks> ??> cooltom003 info/mcleaks
#2320 [19:32] <Absol> cooltom003: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#2321 [19:32] <Absol> cooltom003: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#2322 [19:32] <Lurks> ??> cooltom003 win/hosts/edit
#2323 [19:32] <Absol> cooltom003: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#2324 [19:32] <Absol> cooltom003: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#2325 [19:33] * Joe [webchat@50-46-202-154.evrt.wa.frontiernet.net] has joined #minecrafthelp
#2326 [19:33] <Joe> Hey!
#2327 [19:34] <Joe> So I've have this problem where if I go into the installations and try to change versions it doesn't work
#2328 [19:34] <cooltom003> Absol how do i remove them
#2329 [19:34] <Lurks> wh1sky "Razer Synapse" is a known software causing issue with minecraft but i don't think it's the 1 causing this kind of issue
#2330 [19:34] <Lurks> cooltom003 follow all the instruction carefully
#2331 [19:34] <wh1sky> i can delete razer bc i dont have any razer products any more any ways
#2332 [19:35] <cooltom003> lurks ok but how do i find them i deleted them a long time ago
#2333 [19:35] * Paradox1S [~Paradox@ip-99-203-15-159.pools.cgn.spcsdns.net] has joined #minecrafthelp
#2334 [19:35] <Joe> does anyone know how to fix the version changing problem?
#2335 [19:35] * LittleLeleKitti [webchat@cpe-66-69-108-238.satx.res.rr.com] has joined #minecrafthelp
#2336 [19:35] <Lurks> cooltom003 check in your download folder and then follow the host file instructions
#2337 [19:35] * Paradoxis [~Paradox@24.115.66.174.res-cmts.sesp.ptd.net] has joined #minecrafthelp
#2338 [19:36] <Lurks> Joe i have no idea, i have to test myself
#2339 [19:36] <Joe> Like in the create new installation for 1.14.2 and then I click the what version it just blacks out that part of the tab
#2340 [19:36] <LittleLeleKitti> the launcher keeps telling me im not online but i have a wifi connection. i can't log in because of it.
#2341 [19:37] <Joe> I ma connected to wifi with the launcher
#2342 [19:37] <LittleLeleKitti> how do i check?
#2343 [19:37] <Lurks> LittleLeleKitti could be this, it is a known issue. Please refer to https://bugs.mojang.com/browse/MCL-11112 for updates
#2344 [19:37] <Marc> MAC : Just downloaded the launcher to try the Minecraft demo but every time I try to start it says that there's a game launch error because I'm missing some files. I tried downloading it multiple times with no Firewall but nothing seems to be working. How can I solve this?
#2345 [19:37] <Lurks> Joe do you have version stable checked?
#2346 [19:38] <Joe> Yes sir
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#2348 [19:38] <Joe> or ma'am
#2349 [19:38] <Joe> or ma'am
#2350 [19:39] * LittleLeleKitti [webchat@cpe-66-69-108-238.satx.res.rr.com] has left #minecrafthelp
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#2352 [19:39] <Lurks> Joe strange, im not sure what to do
#2353 [19:40] <Joe> Is there way to download 1.14.2 from a different source?
#2354 [19:41] <Lurks> Joe no idea, sorry
#2355 [19:41] <Joe> Hm.
#2356 [19:41] <Joe> 1.14 is too buggy lol
#2357 [19:42] <cooltom003> Absol i think i did it
#2358 [19:42] <Joe> Is there a way to go back to the previous launcher Lurks ?
#2359 [19:42] <wh1sky> so i am guessing that there is no other way to help me out?
#2360 [19:42] <Lurks> cooltom003 try to login again
#2361 [19:43] <cooltom003> Lurks nope its still the same
#2362 [19:43] <cooltom003> nothing happens
#2363 [19:43] <Lurks> wh1sky could try deleting your .minecraft folder except save folder and reinstalling your GPU after if that doesn't work
#2364 [19:44] * loogee64 [webchat@c-73-247-87-105.hsd1.il.comcast.net] has joined #minecrafthelp
#2365 [19:44] <loogee64> hello
#2366 [19:44] <Lurks> cooltom003 try restarting your computer
#2367 [19:44] <cooltom003> ok ill be back
#2368 [19:44] * cooltom003 [webchat@mobile-107-77-209-116.mobile.att.net] has quit. (Quit: webchat.esper.net)
#2369 [19:44] <Lurks> Joe nope
#2370 [19:44] <loogee64> is
#2371 [19:44] <loogee64> tyteen4a03 or mattym here?
#2372 [19:45] <Lurks> loogee64 they might be busy
#2373 [19:45] <loogee64> okay
#2374 [19:45] <loogee64> could you help me with my issue?
#2375 [19:45] <Lurks> loogee64 i can try my best
#2376 [19:45] <loogee64> alright
#2377 [19:45] <loogee64> so
#2378 [19:45] <wh1sky> yeah i will
#2379 [19:46] <loogee64> whenever i attempt to log into minecraft or a server, it crashes. vbos and vsync do not cause it, and ive already tried to redownload a new launcher, version, etc.
#2380 [19:46] <loogee64> java is updated
#2381 [19:46] * cooltom003 [webchat@mobile-107-77-209-116.mobile.att.net] has joined #minecrafthelp
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#2383 [19:47] <cooltom003> im back and nothing still has changed
#2384 [19:47] <wh1sky> s oyou just want me to reinstall minecraft
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#2386 [19:47] <Lurks> cooltom003 could you do a new scan of hjt please
#2387 [19:47] <cooltom003> ok
#2388 [19:48] <Lurks> wh1sky yes
#2389 [19:48] <wh1sky> ok
#2390 [19:48] * mindkeep [~mindkeep@c-24-8-35-127.hsd1.co.comcast.net] has joined #minecrafthelp
#2391 [19:48] <Lurks> loogee64 what kind of crash is it? there are so many
#2392 [19:48] <Lurks> loogee64 do you have crash log or something?
#2393 [19:49] <loogee64> let me enable it real quick
#2394 [19:49] <loogee64> it is a game crash error
#2395 [19:49] <cooltom003> Lurks here https://paste.ubuntu.com/p/Xc7vMJFCmB/
#2396 [19:49] <Lurks> cooltom003 i still see the illegal stuff in your system
#2397 [19:50] <cooltom003> really i thought i deleted them
#2398 [19:50] <Lurks> ??> cooltom003 win/hosts/edit
#2399 [19:50] <Absol> cooltom003: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#2400 [19:50] <Absol> cooltom003: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#2401 [19:50] <Lurks> cooltom003 you need to delete all mojang entries in there and save
#2402 [19:51] * iffy [webchat@c-73-157-100-88.hsd1.wa.comcast.net] has joined #minecrafthelp
#2403 [19:51] <loogee64> Lurks https://paste.ubuntu.com/p/hw9N3q6s3M/ here is the java crash log
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#2405 [19:51] <cooltom003> lurks once i do the note pad thing what must i do that is where im confused
#2406 [19:52] <Lurks> loogee64 can you get a minecraft log?
#2407 [19:52] <Lurks> ??> loogee64 launcher/log
#2408 [19:52] <Absol> loogee64: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#2409 [19:52] <Lurks> cooltom003 i just said what you need to do
#2410 [19:52] <iffy> How much would bandwidth would a Minecraft server use, with up to 10 people?
#2411 [19:52] <cooltom003> yea i did it
#2412 [19:52] <Xpie101> Once I open my game, It always gets stuck on the white "MOJANG" page with the red loading bar. The bar never finishes loading. It get's near the end then just stops
#2413 [19:53] <Lurks> ??> Xpie101 av/adwcleaner
#2414 [19:53] <Absol> Xpie101: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#2415 [19:53] <Absol> Xpie101: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#2416 [19:53] <wh1sky> k well i just joined a creative world and it is still doing it
#2417 [19:53] <Lurks> iffy i have no idea, you might have to wait a bit longer to see if the other volunteers appear to help you
#2418 [19:54] <wh1sky> you said you want me to reinstall my gpu like the hardware or the software for it
#2419 [19:54] <Lurks> wh1sky software
#2420 [19:54] <wh1sky> ok
#2421 [19:54] <loogee64> Lurks https://paste.ubuntu.com/p/ZGkt8wx96k/ here is the updated link
#2422 [19:54] <Lurks> cooltom003 you need to delete all mojang entries in there and save
#2423 [19:55] <Xpie101> Mk, thanks, I'll try it then report back
#2424 [19:55] <cooltom003> i dont see anything mojang
#2425 [19:55] <cooltom003> shoot nevermind
#2426 [19:55] <Lurks> loogee64 what stuff have you been through with the other volunteers?
#2427 [19:55] <loogee64> okay so
#2428 [19:56] <cooltom003> Lurks ok i did it what should i do now?
#2429 [19:56] <Lurks> cooltom003 try to login on the website
#2430 [19:57] <cooltom003> OH MY GOD THANK YOU SOOOO MUCH I LOVE YOU SO MUCH
#2431 [19:57] <loogee64> Lurks the other volunteers gave me something to download for windows in order to play minecraft. im actually trying to help my friend right now with their issue. basically it was something that i think downgraded my windows 7 in order to run minecraft
#2432 [19:58] <loogee64> Lurks i cant remember too well but i had the same problem
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#2434 [19:58] <Lurks> loogee64 i see
#2435 [19:59] <Lurks> loogee64 so it only has like a intel processor?
#2436 [19:59] <loogee64> Lurks the device thats being used to run minecraft? if so yeah
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#2438 [20:01] * IgorFrank [webchat@116.140.162.191.isp.timbrasil.com.br] has joined #minecrafthelp
#2439 [20:01] <IgorFrank> oi
#2440 [20:01] <Lurks> loogee64 i'm good at finding the driver update, i think thats the issue your having because the processor and windows 10 don't have all the drivers to support older processor
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#2442 [20:01] <Lurks> i'm not good*
#2443 [20:02] <IgorFrank> hi
#2444 [20:02] <Lurks> IgorFrank hi
#2445 [20:02] <loogee64> Lurks yeah, i think it was a driver update
#2446 [20:02] <Lurks> ??> loogee64 wins/dxdiag
#2447 [20:03] <IgorFrank> so I want to create a server in version 1.14.3 but I want to insert a world of 1.12.2 that I play for months with my friends, is it possible?
#2448 [20:03] <wh1sky> nope didnt fix anything
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#2450 [20:03] <Lurks> loogee64 lets have a look, follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#2451 [20:03] <IgorFrank> wtf
#2452 [20:03] * Lord_of_Life_ [~Lord@77.28.163.31] has joined #minecrafthelp
#2453 [20:04] <IgorFrank> Are you a real person?
#2454 [20:04] <Lurks> wh1sky darn, im out of things to suggest, you might have to come back another to see if other volunnteers are about
#2455 [20:04] <loogee64> Lurks okay, this is all coming back again. ill have that for you in a second
#2456 [20:04] <wh1sky> ok thank you anyways
#2457 [20:04] <IgorFrank> hi
#2458 [20:04] <Lurks> IgorFrank it's possible
#2459 [20:04] <IgorFrank> nice
#2460 [20:05] <IgorFrank> how I do?
#2461 [20:05] <Lurks> IgorFrank downgrading is the the bad option, you get a messed up world
#2462 [20:05] <loogee64> Lurks https://paste.ubuntu.com/p/6MXXkMJbxf/ here you are
#2463 [20:05] <wh1sky> what i dont understand is that my laptop that doesnt even have a graphics can run t5hisgame better than my pc that has a 1060
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#2465 [20:06] <IgorFrank> If I add the world folder of 1.12.2 on the server of 1.14.3 right?
#2466 [20:06] <Lurks> IgorFrank i'm not exactly sure, i have done it myself, i think you put your 1.12.2 world in the place where the world is loaded in the server files
#2467 [20:07] <IgorFrank> I understand, so I need no way to convert the world from 1.12.2 to a world of 1.14.3? Does he become alone?
#2468 [20:07] <Lurks> loogee64 ok, it's not that far behind on update, like 2 or 3 years, im not sure if thats awfully bad
#2469 [20:08] <loogee64> Lurks is there a possible update available?
#2470 [20:08] <Lurks> IgorFrank nope, though you should backup just incase anything goes wrong
#2471 [20:08] <IgorFrank> hm ok
#2472 [20:08] <IgorFrank> thanks!
#2473 [20:09] <Lurks> loogee64 you have to check the intel website for the driver or wait for the volunteer that help you and ask them for the driver update
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#2476 [20:09] <loogee64> Lurks i have an updated drivers, and my friend does not. if i send you my information for my processor and stuff, could you find what update my friend would require?
#2477 [20:10] <Lurks> wh1sky is your system pre-built? wonder if your dxdiag looks odd, follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#2478 [20:10] <loogee64> Lurks because the previous volunteer that helped me had me download a new drivers
#2479 [20:10] <wh1sky> it is a prebuilt
#2480 [20:11] <Lurks> loogee64 i'm not good at finding the right driver, i don't want to ruin your friend computer
#2481 [20:11] * BeaverBanana [webchat@cpe-173-174-208-167.satx.res.rr.com] has joined #minecrafthelp
#2482 [20:12] <BeaverBanana> so with the new launcher update ive been unable to connect to the internet through the launcher
#2483 [20:12] <BeaverBanana> but the internet works for other apps and browsers
#2484 [20:12] <Lurks> BeaverBanana is it this? it is a known issue. Please refer to https://bugs.mojang.com/browse/MCL-11112 for updates
#2485 [20:12] <loogee64> Lurks thats alright, its better to be safe. however, do you know how/where to update the driver?
#2486 [20:13] <BeaverBanana> its exactly that
#2487 [20:13] <wh1sky> https://paste.ubuntu.com/p/BQkwzsmmM6/
#2488 [20:13] <unikueusername1286> i am trying to run the minecraft servers file with the line given on minecraft.com .. line is java -Xmx1024M -Xms1024M -jar minecraft_server.1.14.3.jar nogui however i am getting an unexpected end of statement error on character 31, is this line incorrect?
#2489 [20:13] <Lurks> loogee64 all the information https://help.mojang.com/customer/portal/articles/928493
#2490 [20:14] <Lurks> BeaverBanana unfortunately you have to wait for mojang, just like many others, you can see in the commects in that report
#2491 [20:14] <BeaverBanana> Lurks alrighty thanks for the info
#2492 [20:15] <loogee64> Lurks alright, ill see if i can get it safely updated. thank you for your help.
#2493 [20:15] * Nick [webchat@173-20-158-33.client.mchsi.com] has joined #minecrafthelp
#2494 [20:15] <wh1sky> k mista lurks i put my diags in the chat up there
#2495 [20:15] * Nick is now known as Guest229
#2496 [20:16] <Guest229> my code doesn't work, it says its invalid. i have gotten no response from emailing Mojang
#2497 [20:16] <Lurks> wh1sky seems all normal except the company is hiding itself lol
#2498 [20:16] <Lurks> Guest229 when did you send your ticket to mojang?
#2499 [20:16] <wh1sky> lol ok well my computer is ibuypower
#2500 [20:16] <Guest229> a few days ago
#2501 [20:17] <Lurks> Guest229 unfortunately there is a very long wait time https://help.mojang.com/customer/portal/articles/359446
#2502 [20:17] <Lurks> wh1sky i haven't heard any good news about that company
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#2504 [20:18] <wh1sky> oh well
#2505 [20:18] <wh1sky> i mean i run all other games like gta and rainbow pretty good also the new tomb raider it ran pretty good for the specs
#2506 [20:19] <Lurks> wh1sky you can't really compare that to minecraft because it's on a different engine
#2507 [20:19] <wh1sky> yeah
#2508 [20:19] <wh1sky> i mean do you have any suggestions
#2509 [20:19] <Lurks> wh1sky nope, as i said before, sorry
#2510 [20:19] <wh1sky> ok thanks though
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#2517 [20:22] <Xpie101> Idk if this is the same help chat as before but if it is, tysm!
#2518 [20:22] <Xpie101> It worked so cya!
#2519 [20:22] <Lurks> Xpie101 it's the same one, there is only one, great, enjoy the fun
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#2522 [20:23] <Mauricio> I made an account using a BT email. However, after checking in with BT support I was told that my account was deleted without notification. On this account I purchases minecraft and now I am unable to login and redownload the game. Additionally, I am unable to change my passowrd as i have forgetten it. My email on the account is; mauro877@btintern
#2523 [20:23] <Mauricio> et.com
#2524 [20:24] <IgorFrank> Hi, because when I enter servers does not my skin appear? she only appears in my single player worlds
#2525 [20:24] <DirkCipher> Hey, guys! I've been getting the "Internal Exception: java.io.IOException: An existing connection was forcibly closed by the remote host" error consistently for the past three days. I have the latest update for Java and the launcher itself, and my firewall isn't blocking Java from running. Any idea what could possibly be causing this?
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#2530 [20:27] <Emoryburd> my computer is connected to the internet, but the updated browser says there is no connection and it wont log me in
#2531 [20:28] <IgorFrank> My minecraft is original people, because my skin does not appear on the servers ??
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#2535 [20:31] <MrLion> Yeah, I was getting the same offline-launcher message. Thanks
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#2539 [20:33] <Emoryburd> igor do you mean the default skins? like alex and steve?
#2540 [20:36] <loogee64> are there any operators online that are able to find the right drivers?
#2541 [20:37] <IgorFrank> not one I picked up on a website
#2542 [20:39] <IgorFrank> I picked it up on a website and applied my skin to the minecraft site itself, it appears in my world single player but on the non server
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#2546 [20:46] <Mike6> Is there anyway for me to transfer my old minecraft account into a mojang account without the transaction ID. The email I used is no longer active and the credit card has also been canceled for approx. a decade.
#2547 [20:47] <Jaden> Every single time I click the launcher it crashes. and says sorry something. I try to click on the crash report and nothing happens. I wasn't told to download anything else so I am confused as what to do and it seems like no one else has this issue
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#2551 [20:55] <fyr> hello
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#2553 [20:57] <Mike6> hello
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#2555 [20:57] <Seraf> hey folks, just popping in with a quick question. I messaged support over a week ago with a query about my account, and I haven't heard anything back. Should I re-send? Or is support just that slow?
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#2561 [21:00] <clay> Is there a fix for MCL-11112?
#2562 [21:00] <clay> Because I can not play otherwise?
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#2567 [21:10] * Hunter [webchat@206.248.5.35] has joined #minecrafthelp
#2568 [21:10] <Hunter> server issues
#2569 [21:11] <Hunter> the server I am trying to start up on Minecraft for 1.14.2 will "NOT" start up
#2570 [21:12] * Teague [webchat@mobile-107-77-199-31.mobile.att.net] has joined #minecrafthelp
#2571 [21:12] <Hunter> server issues
#2572 [21:12] <Hunter> 21:11 <Hunter> the server I am trying to start up on Minecraft for 1.14.2 will "NOT" start up
#2573 [21:12] <Teague> Hey, after logging in on Ubuntu 18.04 LTS I get a blank (grey) screen.
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#2579 [21:13] <Covt414> i resetmy password and nothing happened
#2580 [21:16] * aiden [webchat@S0106bcd165672743.vw.shawcable.net] has joined #minecrafthelp
#2581 [21:17] <aiden> Hi i purchased a minecraft account a couple hours ago and i cannot login even after making a new password. I followed up by waiting an hour an it still wont work.
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#2583 [21:18] * Mrfish [webchat@199.68.53.178.static.fybercom.net] has joined #minecrafthelp
#2584 [21:18] <aiden> Another issue is that i keep getting the error : The authentication servers are down for maintenance for the past 5 days now and i cannot join my friends server
#2585 [21:20] <Mrfish> Process crashed with exit code -805306369
#2586 [21:22] * noctis [webchat@ool-457e95d0.dyn.optonline.net] has joined #minecrafthelp
#2587 [21:23] <noctis> I keep getting a certain error
#2588 [21:23] <noctis> java.lang.IllegalStateException: failed to create a child event loop
#2589 [21:23] <noctis> and I don't think it's an antivirus or a firewall issue
#2590 [21:24] <aiden> Hi i purchased a minecraft account a couple hours ago and i cannot login even after making a new password. I followed up by waiting an hour an it still wont work.
#2591 [21:28] <aiden> anyone here
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#2596 [21:36] * _Mr_Packman_ [webchat@133.187.149.190.dynamic.intelnet.net.gt] has joined #minecrafthelp
#2597 [21:38] <_Mr_Packman_> Hello, I need help with something my initiator since it was updated tells me that I'm not connected at the beginning did not bother me because it started and if I could enter servers then I throw some errors and decided to start again, close my session and try to enter and Now he tells me that I do not have a connection and I try to delete it and d
#2598 [21:38] <_Mr_Packman_> ownload it then try to enter with a client like badlion and go to another internet center and nothing that has the same problem or help me?
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#2601 [21:42] <Courtney> Hello, when i try playing on version 1.14.3 an error pops up saying unable to locate java Runtime
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#2604 [21:44] <Mrfish> JAVA (TM) Platform SE binary is not responding. Process Monitor fatal Process crashed with exit code -805306369
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#2606 [21:44] <pollocl> hola buenas, tengo un error al iniciar minecraft, se crashea y sale esto "Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL"
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#2611 [21:55] <WIlliam> I am trying to invite my friend to my realm and it keeps saying "could not invite the provided name". Please Help!
#2612 [21:57] * Hades6 [webchat@c-174-53-83-200.hsd1.va.comcast.net] has joined #minecrafthelp
#2613 [21:58] <Hades6> everytime i try to launch, it says java platform se binary not responding, I have reinstalled java and the launcher, reset my pc, launched in safe mode, nothing seems to help
#2614 [21:59] * SideLinesOfCode [webchat@wdston4529w-lp140-01-184-144-60-131.dsl.bell.ca] has joined #minecrafthelp
#2615 [22:00] <SideLinesOfCode> has anyone else been unable to open the launcher after updating via the deb package on ubuntu 19.04?
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#2617 [22:03] <_Mr_Packman_> Hola, necesito ayuda con algo que mi iniciador desde que se actualizó me dice que no estoy conectado al principio, no me molestó porque comenzó y si podía ingresar a los servidores, lanzo algunos errores y decidí comenzar de nuevo, cerrar mi sesión e intente ingresar y ahora me dice que no tengo conexión e intento borrarlo y descargarlo, luego inte
#2618 [22:03] <_Mr_Packman_> nto ingresar con un cliente como badlion e ir a otro centro de Internet y nada que tenga el mismo problema o que me ayude
#2619 [22:07] <_Mr_Packman_> yea, sidelinesofcode me too
#2620 [22:08] <_Mr_Packman_> someone to tell me some solution to the error of the initiator when updating ????????
#2621 [22:08] <_Mr_Packman_> please :c
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#2624 [22:11] <Bootitootoot> everytime i try to log in it says, "make sure youre online and try again" and nothing i do works
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#2627 [22:15] <Grim> So im having this issue where ever since the new launcher, it says im offline even though i checked my firewall (which is fine), restarted my computer, disconnected and reconnected my internet. I am connected and im just stumped on what to do.
#2628 [22:15] * alex3 [webchat@072-179-034-088.res.spectrum.com] has joined #minecrafthelp
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#2631 [22:17] <Grim> Any help or no?
#2632 [22:17] <alex3> Hi, I am connect to the internet, but when I open minecraft it only gave me the "play offline" option. I restarted my computer and router, tried again and it still didnt work. I then logged out to try to log back in to see if that would work, but now I cant log in, It just says "sorry make sure youre online and try again"
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#2634 [22:18] <Grim> Smae
#2635 [22:18] <Grim> same*
#2636 [22:18] <Grim> Im having the same issue
#2637 [22:18] <alex3> Dang, I'm going to check out that link and see if its helpful
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#2639 [22:19] * foolsizerun [webchat@cpe-24-90-239-87.nyc.res.rr.com] has joined #minecrafthelp
#2640 [22:19] <Grim> Im looking cant find anything
#2641 [22:20] <Grim> Its been up for about 11 hours and nothing
#2642 [22:21] <foolsizerun> I don't have a Wi-fi card in my pc. solutions?
#2643 [22:22] * SideLinesOfCode [webchat@wdston4529w-lp140-01-184-144-60-131.dsl.bell.ca] has joined #minecrafthelp
#2644 [22:22] <Grim> I dont really know about that stuff.
#2645 [22:22] <foolsizerun> It's the darned offline error
#2646 [22:22] <SideLinesOfCode> Has anyone been able to open the new launcher in ubuntu 19.04?
#2647 [22:23] <foolsizerun> actually running 1.14.2 due to my friend's server being one update behind now
#2648 [22:23] <foolsizerun> but tells me that its invalid and to restart
#2649 [22:23] <Grim> I have only been having issues where it says im offline when im not
#2650 [22:23] <foolsizerun> Right
#2651 [22:23] <Grim> same
#2652 [22:23] <foolsizerun> Mojang really messed it up
#2653 [22:23] <Grim> tried to re log in but now im just stuck
#2654 [22:24] <Grim> like log out and log back in
#2655 [22:24] * SideLinesOfCode [webchat@wdston4529w-lp140-01-184-144-60-131.dsl.bell.ca] has quit. (Client Quit)
#2656 [22:24] <Grim> cant even do that
#2657 [22:24] <foolsizerun> huh.
#2658 [22:24] <Grim> Its weird because my friends minecraft works just fine
#2659 [22:25] * SideLinesOfCode [webchat@wdston4529w-lp140-01-184-144-60-131.dsl.bell.ca] has joined #minecrafthelp
#2660 [22:25] <SideLinesOfCode> Has anyone been able to open the new launcher in ubuntu 19.04?
#2661 [22:25] <Grim> i dont know what that is exactly
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#2667 [22:38] <Butterwhales> Hello Im having a problem with mouseClicked event handler
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#2669 [22:47] <WIlliam> I am trying to invite my friend to my realm and it keeps saying "could not invite the provided name". Please Help!
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#2675 [23:11] * FlemishSupremacy [webchat@193.190.253.144] has joined #minecrafthelp
#2676 [23:11] <FlemishSupremacy> Hi
#2677 [23:11] * Frozenpotato [webchat@ip68-99-27-98.om.om.cox.net] has joined #minecrafthelp
#2678 [23:12] <FlemishSupremacy> Hi
#2679 [23:15] <FlemishSupremacy> My account was hacked earlier today, although i retrieved it with a password change. When I logged on, after that, I noticed my username was changed from FlemishSupremacy to Achterbahn4Ever. Is there any way for mojang staff to change this username back without me having to wait a full month?
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#2688 [23:34] <tony> what to do if it says ''sorry! Make sure you are online and try again''
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#2693 [23:56] <Adrian> i need help cant login in my minecraft it tell me this https://gyazo.com/14f746245fb50e6aa8b81a0b2d08ba86
#2694 [23:56] <Jake6155> So i try to startup my game, and the Majong screen loading bar never finishes and the game crashes