#1 [00:04] <Adrian> when are they going to fix this issue
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#5 [00:08] * h [webchat@71-211-138-79.hlrn.qwest.net] has joined #minecrafthelp
#6 [00:09] <h> my minecraft launcher seems to be broken, it wont open. How can i fix this
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#8 [00:13] * Stefan [webchat@S01060026f217d2c9.wp.shawcable.net] has joined #minecrafthelp
#9 [00:16] <Stefan> Hi there, I've been trying to get my game to work for quite some time now. I recently updated to 1.14.3, and I'm having issues with loading the world. Whenever I create a new world, it loads to about 20 percent before I get a crash error saying java.land.OutOfMemoryError. I tried fixing this by changing the amount of ram that Minecraft uses, but I
#10 [00:16] <Stefan> still get the same error. I've also tried repairing and reinstalling my game as well. Do you have any ideas as to why my game isn't working?
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#12 [00:17] <Stefan> What does that mean
#13 [00:20] * Stefan [webchat@S01060026f217d2c9.wp.shawcable.net] has joined #minecrafthelp
#14 [00:24] <Stefan> Hey, so my game continues to crash whenever I try to load up a new world. It loads to about 20 percent and then crashes. The error is java.lang.OutOfMemoryError. I've tried allocating more ram to minecraft, but I still get the same error. I'm currently running 1.14.3. I've also tried repairing and reinstalling the game, but to no avail.
#15 [00:28] <Adrian> is anyone getting this issue too https://gyazo.com/ff2e296be347ab56e204f50c77a73cb6
#16 [00:28] * BigPuss [webchat@104-218-66-52.dynamic.allophone.net] has joined #minecrafthelp
#17 [00:29] <BigPuss> So I downloaded minecraft in the fall and now that the update came out, I can't redownload it.
#18 [00:29] <BigPuss> I need help
#19 [00:29] <BigPuss> My friends are having fun without me
#20 [00:29] <BigPuss> Plz
#21 [00:29] <Stefan> i feel u big puss
#22 [00:30] <Stefan> my shit aint working either
#23 [00:30] <Absol> Stefan: Please keep it civil
#24 [00:30] <Stefan> sorry
#25 [00:32] <BigPuss> I kinda think it's the launcher
#26 [00:33] <Stefan> My issue has been happening since 1.12, it says the game doesn't have enough memory to run
#27 [00:35] * foolsizerun [webchat@cpe-24-90-239-87.nyc.res.rr.com] has quit. (Quit: webchat.esper.net)
#28 [00:35] <Adrian> yah its the launcher i am having the issue
#29 [00:39] * Hunter_ [webchat@c-71-229-144-25.hsd1.co.comcast.net] has joined #minecrafthelp
#30 [00:40] <Hunter_> How do I recover my username if I have forgotten it
#31 [00:41] <Adrian> Hunter_ go to www.minecraft.net to recover your username
#32 [00:43] <Adrian> did Mojang actually update his Minecraft launcher
#33 [00:44] <Hunter_> I have been on the site where do I specifically go from the home screen?
#34 [00:45] <Adrian> Hunter_ where your email address is showing click on that then click on profile
#35 [00:49] <Adrian> Hunter_ did u find your username
#36 [00:50] <Hunter_> Im actually trying to transfer an old account into a mojang account and I need a username for that. Can I still login to get this information like you suggested?
#37 [00:52] <BigPuss> so is there a way to update the launcher?
#38 [00:53] <Adrian> Hunter_ yes u can
#39 [00:53] <BigPuss> How
#40 [00:54] <Hunter_> Ok so I can sign in even if I havent migrated accounts yet?
#41 [00:54] <Adrian> BigPuss what issue are u having
#42 [00:54] * Stefan [webchat@S01060026f217d2c9.wp.shawcable.net] has quit. (Quit: webchat.esper.net)
#43 [00:55] <Adrian> Hunter_ i am not sure but u can try
#44 [00:55] <Hunter_> ok thanks for your help
#45 [00:55] <BigPuss> When I open my minecraft icon, it only shows that I can play the demo and then when i try to play, it says that im offline
#46 [00:55] * Nils [webchat@c-e1ded854.88358-0-69706f6e6c79.bbcust.telenor.se] has joined #minecrafthelp
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#48 [00:56] <Adrian> BigPuss are you on the new Minecraft launcher because right now there is an issue where it's saying it's offline for everyone
#49 [00:56] <BigPuss> Idk if i am
#50 [00:56] <Adrian> how does your launcher look like
#51 [00:58] <BigPuss> Shows a black bar on the side
#52 [00:58] <BigPuss> left side
#53 [00:59] <Adrian> BigPuss does my launcher look like this https://gyazo.com/8f6b73e37cfe3bda1b7cd6142484b550
#54 [00:59] <BigPuss> yes
#55 [01:00] <Adrian> does it says that you're offline
#56 [01:00] <BigPuss> No, it says play demo
#57 [01:00] <Adrian> okay do you own a copy of Minecraft
#58 [01:01] <BigPuss> I do but I don't know how to download since I got it like in 2012
#59 [01:02] <Adrian> so do you know your information to login your Minecraft account if you do login with that information
#60 [01:02] <BigPuss> Yeah ik everything
#61 [01:07] <Adrian> okay so login with that formation and that should remove the demo
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#66 [01:23] * Eternaluzivert [webchat@76-164-225.static.versaweb.net] has joined #minecrafthelp
#67 [01:24] <Eternaluzivert> I cant log in my account
#68 [01:24] * Nils [webchat@c-e1ded854.88358-0-69706f6e6c79.bbcust.telenor.se] has quit. (Quit: webchat.esper.net)
#69 [01:24] <Eternaluzivert> ive tried everything
#70 [01:25] * Bosse [webchat@c-e1ded854.88358-0-69706f6e6c79.bbcust.telenor.se] has joined #minecrafthelp
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#75 [01:35] * Sans_lol [webchat@c-73-18-91-124.hsd1.mi.comcast.net] has joined #minecrafthelp
#76 [01:35] <Sans_lol> It says i redeemed my code for windows 10 minecraft but i never did and i dont have the game
#77 [01:35] <loelzz> Hey I have a problem with starting my minecraft. Everytime it crashes because of a "burning_skull" and then it says "try a lower ressource pack" even if I don´t have one
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#85 [02:01] <heropeper123> I forgot the e-mail address of my minecraft account and the Transaction ID.
#86 [02:02] * heropeper123 [webchat@5350F14A.cm-6-1d.dynamic.ziggo.nl] has quit. (Client Quit)
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#89 [02:11] * DOG_HERO [webchat@93-34-237-155.ip52.fastwebnet.it] has joined #minecrafthelp
#90 [02:13] <DOG_HERO> i can't connect in a realm of my friend, there is somebody who know what to do. the game tell me there is no further information.
#91 [02:13] * Jimmy [webchat@151.210.192.165] has joined #minecrafthelp
#92 [02:13] <DOG_HERO> i can't connect in a realm of my friend, there is somebody who know what to do. the game tell me there is no further information.
#93 [02:14] <Jimmy> hello, i cant log in. getting invalad username or password. i have reset my password multiple times in the past few weeks. i have never logged in to any third party things
#94 [02:15] * DOG_HERO [webchat@93-34-237-155.ip52.fastwebnet.it] has quit. (Client Quit)
#95 [02:29] * RIKKYROK [webchat@41.red-83-55-134.dynamicip.rima-tde.net] has joined #minecrafthelp
#96 [02:30] <RIKKYROK> When I try updating my minecraft launcher, the update goes to 100% instantly and then stops, and a message appears saying "Unable to update minecraft native launcher".
#97 [02:30] <RIKKYROK> Please help!
#98 [02:31] <RIKKYROK> My friends are playing in their realms normally right now, yesterday I had been playing with them and nothing went wrong...
#99 [02:32] <RIKKYROK> Is anybody seeing this? I know I must be patient, but just in case...
#100 [02:33] <RIKKYROK> HELLO?
#101 [02:34] <RIKKYROK> Please say hi at least, cut and paste whatever you're writing right now...
#102 [02:34] <RIKKYROK> aha I've seen you're message
#103 [02:35] <RIKKYROK> the one saying there are many issues right now
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#105 [02:51] * RIKKYROK [webchat@41.red-83-55-134.dynamicip.rima-tde.net] has quit. (Quit: webchat.esper.net)
#106 [02:56] * RIKKYROK [webchat@41.red-83-55-134.dynamicip.rima-tde.net] has joined #minecrafthelp
#107 [02:57] <RIKKYROK> Whenever I try to open minecraft, a message appears saying "Downloading Minecraft.exe" and then I see "Unable to update Minecraft Native Launcher". Please help!
#108 [02:58] * shammoo77 [webchat@31.215.240.55] has joined #minecrafthelp
#109 [02:59] <shammoo77> it says make sure you are online
#110 [02:59] <shammoo77> and not allow me to login
#111 [03:05] <RIKKYROK> (I was asking before shamoo77) Now I see how people say their launcher cannot connect to the internet, but mine simply DOES NOT UPDATE! Please heeelp!
#112 [03:06] <RIKKYROK> The issue you say may be happenig to me isn't the case, Absol's Notice gives me a link to a mojang report web where they talk about not being able to establish connection to the internet! I have checked and apparently I have none of the programs preventing minecraft installations (i.e. antivirus)
#113 [03:06] <RIKKYROK> I've been waiting for half an hour
#114 [03:07] <RIKKYROK> anybody there?
#115 [03:09] <RIKKYROK> I've used the HijackThis myself and got a note in the notepad, I'm ready to send it to you via ubuntu paster or something
#116 [03:09] <RIKKYROK> Just please tell me if anybody's there
#117 [03:10] <shammoo77> idk it keeps on giving me that thing
#118 [03:11] <RIKKYROK> I'm asking for help for an issue, you too shammoo77 right?
#119 [03:11] <shammoo77> yes
#120 [03:11] <RIKKYROK> ok so let's wait
#121 [03:12] <RIKKYROK> I want to know if this webpage's servers are working, if anybody's ever seeing this
#122 [03:12] <shammoo77> we have 2 diffrent problems?
#123 [03:13] <RIKKYROK> Yes, and apparently yours is happening to many people, while mine I find it on the internet to just have happened n the 1.6.2 minecraft updae D:
#124 [03:13] <RIKKYROK> We have two different problems I think
#125 [03:13] * shammoo77 [webchat@31.215.240.55] has joined #minecrafthelp
#126 [03:14] <RIKKYROK> I've said we have two different probs, but you left, shammoo77
#127 [03:14] <RIKKYROK> and apparently yours is happening to many people, while mine I find it on the internet to just have happened n the 1.6.2 minecraft updae D:
#128 [03:14] <shammoo77> i left by mistake
#129 [03:14] <RIKKYROK> dude more than half an hour waiting
#130 [03:15] <RIKKYROK> I know the people working on this page don't have divine powers, but I want to know if you are there
#131 [03:15] * shammoo77 [webchat@31.215.240.55] has joined #minecrafthelp
#132 [03:15] <shammoo77> i keep on getting problems even here
#133 [03:16] <RIKKYROK> hehe
#134 [03:17] * Sowhatiget [webchat@c-71-197-102-164.hsd1.ca.comcast.net] has joined #minecrafthelp
#135 [03:17] <Sowhatiget> my name is gabriel
#136 [03:18] <Sowhatiget> I have a problem
#137 [03:18] <Sowhatiget> is anyone there
#138 [03:18] <shammoo77> we all have problems
#139 [03:18] <RIKKYROK> two of us have problems too
#140 [03:19] <RIKKYROK> we have been waiting for half an hour. THey usually are faster in here, but today it seems like many people are asking questions
#141 [03:19] <shammoo77> whats your problem maybe we have same one
#142 [03:19] <RIKKYROK> yeah what is it?
#143 [03:19] <RIKKYROK> so tell us your problem
#144 [03:24] <Sowhatiget> I have visa card and I went pay for the game so I typed in the card info and it said that there was a problem so I retried it failed again so I logged out and then tried to log back in then I was lock out my account changed the password and gave it a cool down of thirty minutes but still lock out made another account this time the card info was in
#145 [03:24] <Sowhatiget> valid but not before
#146 [03:25] <RIKKYROK> this webpage is telling all users that have these kind of account issues to go look for help in Mojang since many people right now are having major, system related issues
#147 [03:26] <RIKKYROK> you can see it at the very top of this chat box
#148 [03:26] <Sowhatiget> thnaks
#149 [03:26] <RIKKYROK> so maybe it would be more useful for you if you went and asked for help directly to mojang in their suppirt page
#150 [03:26] <RIKKYROK> ur welcome
#151 [03:26] <RIKKYROK> u goin?
#152 [03:28] <RIKKYROK> Hey #minecrafthelp, you there?
#153 [03:28] <RIKKYROK> Just in case
#154 [03:29] * Nils [webchat@c-e1ded854.88358-0-69706f6e6c79.bbcust.telenor.se] has joined #minecrafthelp
#155 [03:30] * matthew0 [webchat@c-24-16-16-200.hsd1.wa.comcast.net] has joined #minecrafthelp
#156 [03:31] * Butterwhales [webchat@cpe-72-228-10-122.nycap.res.rr.com] has quit. (Quit: webchat.esper.net)
#157 [03:32] <matthew0> says i need to be onlimne
#158 [03:32] <matthew0> dumb
#159 [03:34] * Nils [webchat@c-e1ded854.88358-0-69706f6e6c79.bbcust.telenor.se] has quit. (Client Quit)
#160 [03:34] <RIKKYROK> apparently everybody except for me ha that problem
#161 [03:34] <RIKKYROK> shammoo77 and I have been here for more than half an hour
#162 [03:35] <RIKKYROK> I first
#163 [03:35] <matthew0> i just boght it to try with vr
#164 [03:35] <matthew0> never playyed before ever and its broken
#165 [03:35] <RIKKYROK> if it says that thing about being online, you can check the link at the very top of this chat box
#166 [03:36] <matthew0> i read through it and no one has it fixed yet
#167 [03:36] <matthew0> they shouldnt sell a launcher that doesnt owrk
#168 [03:36] <matthew0> work
#169 [03:36] * Nils [webchat@c-e1ded854.88358-0-69706f6e6c79.bbcust.telenor.se] has joined #minecrafthelp
#170 [03:37] <RIKKYROK> ok
#171 [03:38] <RIKKYROK> Imma explain my problem so maybe you can help me xd
#172 [03:38] <RIKKYROK> xq
#173 [03:38] <matthew0> lol i doubt i can but sure
#174 [03:38] <RIKKYROK> yea so not going to do it
#175 [03:39] <Nils> Hi i have a problem with loading the game, it kind of gets stuck after pressing play and the "mojang" screen shows up, any one know what this can be ?
#176 [03:39] * Kijo [webchat@109-93-149-187.dynamic.isp.telekom.rs] has joined #minecrafthelp
#177 [03:40] <matthew0> no idea
#178 [03:40] <Kijo> Yes it sad make sure you are online and try again but i am conected to net obviusly
#179 [03:40] <matthew0> welcome to the party
#180 [03:40] * matthew0 [webchat@c-24-16-16-200.hsd1.wa.comcast.net] has quit. (Quit: webchat.esper.net)
#181 [03:41] <RIKKYROK> we are five in here xd
#182 [03:41] <RIKKYROK> Kijo how long have you been there?
#183 [03:41] <Kijo> in chat few minutes
#184 [03:42] <RIKKYROK> me half an hour
#185 [03:42] <Kijo> wow
#186 [03:42] <Kijo> that is long
#187 [03:42] <RIKKYROK> shammoo77 a bit less
#188 [03:42] <RIKKYROK> yeah
#189 [03:42] <RIKKYROK> argh
#190 [03:42] <RIKKYROK> I don't want to discourage you
#191 [03:42] <Kijo> you cant connect too ?
#192 [03:43] <RIKKYROK> No, I'm the black sheep
#193 [03:43] <Kijo> what is your problem
#194 [03:43] <RIKKYROK> My minecraft launcher doesn't update correctly
#195 [03:43] <RIKKYROK> A messsage shows saying "unable to update minecraft native launcher"
#196 [03:43] <Kijo> oh
#197 [03:43] <Kijo> my is updated but i cant login
#198 [03:44] <RIKKYROK> and I have none of the incompatible softwares preventing minecraft installs
#199 [03:44] <RIKKYROK> my friends are playing right now and I'm here.
#200 [03:44] <Kijo> idk how to help you
#201 [03:44] <Kijo> hahahha poor you
#202 [03:44] <RIKKYROK> no problm man
#203 [03:44] <RIKKYROK> yes poor me
#204 [03:44] <Kijo> i will try with other launchers
#205 [03:44] <RIKKYROK> what's taking these guys so long?
#206 [03:44] * TommyMilano7 [webchat@93-35-8-106.ip52.fastwebnet.it] has joined #minecrafthelp
#207 [03:45] <RIKKYROK> I don't dare uninstalling and reinstalling minecraft allover again
#208 [03:45] <Kijo> hahah dont do that it wont help
#209 [03:45] <RIKKYROK> TommyMilano7 what's ur prob?
#210 [03:45] * TommyMilano7 [webchat@93-35-8-106.ip52.fastwebnet.it] has quit. (Client Quit)
#211 [03:45] <Kijo> you need to wait
#212 [03:45] <RIKKYROK> nah kijo i know but everybody on the internet seems to say "reinstall"
#213 [03:46] <Kijo> hahahha that cant work
#214 [03:46] <RIKKYROK> maybesomething has been rewritten
#215 [03:46] <RIKKYROK> but i don't dare, I won't do it
#216 [03:46] <RIKKYROK> you can be calm
#217 [03:47] * RIKKYROK2 [webchat@41.red-83-55-134.dynamicip.rima-tde.net] has joined #minecrafthelp
#218 [03:47] <Kijo> a installed other launcher
#219 [03:47] <Kijo> an illegal one
#220 [03:47] <Kijo> and it works
#221 [03:47] <RIKKYROK> hrmm
#222 [03:48] <Kijo> i can login in to mojang account
#223 [03:48] * amariomr [webchat@customer-NOG-245-66.megared.net.mx] has joined #minecrafthelp
#224 [03:48] <RIKKYROK> well ermm keep on checking if this problem gets resolved and then uninstall the illegal one
#225 [03:48] <Andrio> Kijo, those might steal your account
#226 [03:48] <RIKKYROK> in the future
#227 [03:48] <Kijo> i will
#228 [03:48] <RIKKYROK> OMG an admin
#229 [03:48] <Kijo> Andrio maybe
#230 [03:48] <RIKKYROK> please andrio
#231 [03:48] <amariomr> Hello hate to barge in like such, I have an issue with my minecraft account
#232 [03:49] <RIKKYROK> I've been here for 45 minutes, can you help
#233 [03:49] <Andrio> mm
#234 [03:49] <Andrio> ??> RIKKYROK tools/HJT
#235 [03:49] <Absol> RIKKYROK: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#236 [03:49] <Absol> RIKKYROK: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#237 [03:49] <RIKKYROK> amariomr if you have account issues go somewhere else
#238 [03:49] <Andrio> amariomr, what issue?
#239 [03:49] <amariomr> Its not technical however I dont know where to look for help. Where 2?
#240 [03:49] <RIKKYROK> andrio ive done the hijackalready myself
#241 [03:49] <Andrio> RIKKYROK, may I see the report?
#242 [03:49] <RIKKYROK> imma paste the thing ok?
#243 [03:49] <Kijo> i have problem with login too
#244 [03:49] <Andrio> ??> Kijo tools/HJT
#245 [03:50] <Absol> Kijo: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#246 [03:50] <Absol> Kijo: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#247 [03:50] <Kijo> ok i wil try
#248 [03:50] <RIKKYROK> https://paste.ubuntu.com/p/krGxb6hRrk/
#249 [03:50] <Andrio> D:\Para arreglar Minecraft tras instalación WIndows 10. Problemas de compatibilidad o algo así\HijackThis.exe?
#250 [03:51] <RIKKYROK> so when I hijacked a message appeared saying it wouldn't be possible to save a logfile in the notepad but it has done so, so...
#251 [03:51] <RIKKYROK> what are you asking?
#252 [03:51] <RIKKYROK> I don't get it
#253 [03:51] <Andrio> RIKKYROK, can you tell me what exactly it said?
#254 [03:51] <RIKKYROK> have you read my problem with minecraft?
#255 [03:51] <amariomr> Andrio Recently I tried to get windows 10 edition code from my account, so I could play the bedrock edition however it says it has been already claimed two months ago. Nobody has my personal information due to my previous account being hacked. I would just like to know what outlook email my Windows 10 code was reclaimed 2.
#256 [03:52] <RIKKYROK> imma hijack again then
#257 [03:52] <Andrio> amariomr, unfortunately we can't get that information; you may need to contact Microsoft.
#258 [03:52] <Kijo> https://paste.ubuntu.com/p/3yhpfz842p/
#259 [03:52] <Kijo> i tried that
#260 [03:52] <RIKKYROK> Andrio what did you ask me before?
#261 [03:52] <RIKKYROK> I sent you the ubuntu pastebin
#262 [03:52] <amariomr> Andrio Alright thank you! You have a good one
#263 [03:53] <Andrio> RIKKYROK, can you tell me what exactly it said?
#264 [03:53] <Andrio> Regarding the report
#265 [03:53] <RIKKYROK> So the issue about minecraft?
#266 [03:54] <amariomr> @Andrio the report translates Para arreglar Minecraft tras instalación WIndows 10. Problemas de compatibilidad o algo así "To fix minecraft after instalation windows 10. Problems with compatibility or something like it" its exact translation
#267 [03:54] <RIKKYROK> it says "updating laucher boostrap, downloading minecraft.exe" and suddenly another message says "unable to update minecraft native launchers
#268 [03:54] <Kijo> Absol i did what you sad what is next
#269 [03:55] <Andrio> Kijo, do you play any games by Zynga on that computer?
#270 [03:55] <RIKKYROK> I'm going to install HijackThis from your link
#271 [03:55] <Kijo> no only game i have is minecraft
#272 [03:55] <Andrio> ok
#273 [03:55] <Nils> Hi i have a problem with loading the game, it kind of gets stuck after pressing play and the "mojang" screen shows up, any one know what this can be ?
#274 [03:56] <Andrio> Nils, usually malware
#275 [03:56] <Andrio> ??> Nils AV/ADWCleaner
#276 [03:56] <Absol> Nils: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#277 [03:56] <Absol> Nils: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#278 [03:56] <Andrio> hm
#279 [03:57] * amariomr [webchat@customer-NOG-245-66.megared.net.mx] has quit. (Quit: webchat.esper.net)
#280 [03:57] <Andrio> Kijo, can you try removing Splashtop Connect?
#281 [03:58] <RIKKYROK> Andrio I will send the ubuntu link now ok?
#282 [03:58] * Nils [webchat@c-e1ded854.88358-0-69706f6e6c79.bbcust.telenor.se] has quit. (Quit: webchat.esper.net)
#283 [03:58] <Andrio> RIKKYROK, ok
#284 [03:58] <RIKKYROK> https://paste.ubuntu.com/p/k9s9FHh9Xb/
#285 [03:58] <RIKKYROK> sent
#286 [03:58] <Kijo> Andrio how i can remove that
#287 [03:58] <Andrio> Kijo, try doing it through Control Panel
#288 [03:59] <Kijo> Andrio i have splashtop connect for firefox and connect ie i need to uninstall that ?
#289 [03:59] <Andrio> I'd try it
#290 [03:59] <RIKKYROK> I have already sent the ubuntu pastebin link
#291 [04:00] <Kijo> Andrio i will try that
#292 [04:01] <RIKKYROK> please I must go soon, tell me what you saw in the Hijack report
#293 [04:02] <Andrio> RIKKYROK, I don't actually see anything wrong there, apart from only two processes listed; maybe someone else can help. May be worth running a malware scan anyway, if you haven't already
#294 [04:02] <RIKKYROK> how shall i do that?
#295 [04:02] * Nils [webchat@c-e1ded854.88358-0-69706f6e6c79.bbcust.telenor.se] has joined #minecrafthelp
#296 [04:02] <Nils> ok dun
#297 [04:02] <RIKKYROK> What I see when I try opening my minecraft launcher is "unable to update native launcher"
#298 [04:03] <RIKKYROK> yesterday I played with my friends
#299 [04:03] <Andrio> ??> RIKKYROK AV/ADWCleaner
#300 [04:03] <Absol> RIKKYROK: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#301 [04:03] <Absol> RIKKYROK: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#302 [04:03] <RIKKYROK> Right now they are playing, we have no mods
#303 [04:03] <Andrio> RIKKYROK, is it possible your Internet connection is unstable?
#304 [04:03] <RIKKYROK> at all
#305 [04:03] <Andrio> Nils, does Minecraft work now?
#306 [04:04] <Nils> what
#307 [04:04] <Nils> o sorry
#308 [04:04] <RIKKYROK> my internet connection is stable
#309 [04:04] <Andrio> mm
#310 [04:04] <RIKKYROK> im going to run this malware scanner thing
#311 [04:05] <Nils> IT WORKS THANK YOU SO MUCH
#312 [04:06] * Nils [webchat@c-e1ded854.88358-0-69706f6e6c79.bbcust.telenor.se] has quit. (Client Quit)
#313 [04:06] <Kijo> Andrio i uninstalled splashtop and minecraft again says Sorry! Make sure you are online and try again
#314 [04:07] <RIKKYROK> what is clean and repair? my computer's not in english, and the options are ambiguous, Andrio
#315 [04:08] * RIKKYROK [webchat@41.red-83-55-134.dynamicip.rima-tde.net] has quit. (Quit: webchat.esper.net)
#316 [04:11] * RIKKYROK [webchat@41.red-83-55-134.dynamicip.rima-tde.net] has joined #minecrafthelp
#317 [04:11] <RIKKYROK> I was with Andrio, please put me with him
#318 [04:11] <RIKKYROK> or her
#319 [04:11] <RIKKYROK> HEllo?
#320 [04:11] <RIKKYROK> Please please
#321 [04:12] <RIKKYROK> My computer restarted when they tod me to do some scan
#322 [04:12] <RIKKYROK> please
#323 [04:12] <RIKKYROK> PLEASE
#324 [04:12] <RIKKYROK> ANDRIO
#325 [04:12] <Andrio> RIKKYROK, did it finish?
#326 [04:12] <RIKKYROK> andriooooo
#327 [04:12] <RIKKYROK> yes
#328 [04:12] <Andrio> ok
#329 [04:12] <RIKKYROK> u there thank god
#330 [04:12] <Andrio> See if the launcher works now
#331 [04:12] <RIKKYROK> wait no, shouldm you check my scan?
#332 [04:13] <RIKKYROK> nah, I got the same problem
#333 [04:13] <Andrio> RIKKYROK, did it find anything?
#334 [04:13] <RIKKYROK> found nothing
#335 [04:13] * helppls [webchat@cpe-144-132-110-49.lfui-cr-101.win.vic.bigpond.net.au] has joined #minecrafthelp
#336 [04:13] <Andrio> hm
#337 [04:13] <helppls> hey I can't log in to either of the two accounts I own
#338 [04:13] <Andrio> helppls, what happens when you try?
#339 [04:13] <helppls> the passwords are incorrect and I can't reset them
#340 [04:13] <Andrio> RIKKYROK, honeslty I'm not sur ewhat else would cause that; hopefully someone else can help
#341 [04:14] <Andrio> helppls, can you log in at https://account.mojang.com/ ?
#342 [04:14] <RIKKYROK> it says "updating launcher boostrap" and underneath "downloading minecraft.exe", then another message says "unable to update the minecraft native launcher"
#343 [04:14] <helppls> it just asked me to secure my account, should I bother? plus my mc account predates Mojang accounts
#344 [04:15] <helppls> or at least there necessity
#345 [04:15] <Andrio> helppls, are you logged in?
#346 [04:15] <helppls> I made a Mojang acc by accident btw
#347 [04:15] <helppls> to Mojang or mc?
#348 [04:15] <RIKKYROK> should I try reinstalling minecraft? I saw people on the internet havng the same problem and solving it like that, but that was when 1.6.2 came out
#349 [04:15] <Kijo> Andrio you didint finished with me ?
#350 [04:16] <RIKKYROK> please, if I must delete minecraft and reinstall it tell me how to do so
#351 [04:16] <RIKKYROK> , Andrio
#352 [04:17] * Kijo [webchat@109-93-149-187.dynamic.isp.telekom.rs] has quit. (Quit: webchat.esper.net)
#353 [04:18] <Andrio> RIKKYROK, that would be done through the Windows Settings app
#354 [04:20] <RIKKYROK> erm but do I have to erase any folders or simply uninstall the program in add or "remove programs"?
#355 [04:20] <RIKKYROK> Andrio
#356 [04:22] <Andrio> RIKKYROK, you can try uninstalling it, then deleting the folder.
#357 [04:22] * shammoo77 [webchat@31.215.240.55] has quit. (Quit: webchat.esper.net)
#358 [04:23] <RIKKYROK> which folder, in %appdata%?
#359 [04:23] * assistancerequired [webchat@cpe-144-132-110-49.lfui-cr-101.win.vic.bigpond.net.au] has joined #minecrafthelp
#360 [04:23] <Andrio> RIKKYROK, the native launcher is in C:\Program Files or similar
#361 [04:24] <assistancerequired> Andrio got kicked its 'helppls'. did I miss anything?
#362 [04:24] <Andrio> assistancerequired, can you log in to either account on https://account.mojang.com ?
#363 [04:24] <RIKKYROK> and i must unindtsalll the native launher only right, Andrio?
#364 [04:24] <assistancerequired> I can log into a Mojang acc I made but not my mc acc Andrio
#365 [04:26] <Andrio> RIKKYROK, that's the one you're having trouble with, right?
#366 [04:26] <Andrio> hm
#367 [04:26] <Andrio> assistancerequired, checked your spam folder?
#368 [04:26] <RIKKYROK> yes
#369 [04:27] <RIKKYROK> when I try opening the launcher it starts updating, and it instantly arives to 100% while "updating launcher boostraps", and another message appears saying "unable to update minecraft native launchers"
#370 [04:27] <RIKKYROK> so I try uninstalling the minecraft launcher only?
#371 [04:27] <assistancerequired> yes on both the possible emails its on Andrio
#372 [04:27] <RIKKYROK> or the whole program?
#373 [04:28] <Andrio> assistancerequired, you get the same invalid password error there?
#374 [04:28] <Andrio> RIKKYROK, may be worth removing both. But don't delete your saves.
#375 [04:29] <assistancerequired> yes it doesn't accept the username yet won't send an email through
#376 [04:29] <assistancerequired> passwod*
#377 [04:30] <RIKKYROK> ok, so I delete nothing from %appdata% right?
#378 [04:30] * shammoo77 [webchat@31.215.240.55] has joined #minecrafthelp
#379 [04:31] <RIKKYROK> with this answer i gues I'll leave you for a while
#380 [04:31] <RIKKYROK> but please don't kick me
#381 [04:31] <shammoo77> i has problem it says sorry make sure you are online and try again when logging in
#382 [04:34] <RIKKYROK> Andrio should I leave the .minecraft carped untouched?
#383 [04:35] <Andrio> assistancerequired, perhaps that account was stolen
#384 [04:35] <Andrio> ??> assistancerequired tools/HJT
#385 [04:35] <Absol> assistancerequired: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#386 [04:35] <Absol> assistancerequired: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#387 [04:35] <Andrio> RIKKYROK, I don't think doing so will help, but you can try it
#388 [04:36] <RIKKYROK> ok thanks
#389 [04:36] <Andrio> and we have no reason to kick you out; don't worry.
#390 [04:37] <RIKKYROK> okay
#391 [04:37] <RIKKYROK> thx
#392 [04:37] <assistancerequired> I doubt it was stolen but ill try in a couple of mins
#393 [04:41] <RIKKYROK> should I erase the adwcleaner now?
#394 [04:41] <RIKKYROK> Andrio
#395 [04:42] <RIKKYROK> where can I find minecraft to erase it?
#396 [04:42] <RIKKYROK> uninstall
#397 [04:43] <Andrio> RIKKYROK, try C:\Program Files\Minecraft
#398 [04:48] * assistancerequired [webchat@cpe-144-132-110-49.lfui-cr-101.win.vic.bigpond.net.au] has quit. (Quit: webchat.esper.net)
#399 [04:49] * gzrk [webchat@121-74-9-193.telstraclear.net] has joined #minecrafthelp
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#402 [05:07] <am0y> hi
#403 [05:07] <am0y> ok
#404 [05:08] * am0y [webchat@cpe-121-208-55-169.cfui-cr-004.woo.qld.bigpond.net.au] has quit. (Client Quit)
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#406 [05:09] <am0o0> how do i find my old redemption code
#407 [05:10] <shammoo77> my question still
#408 [05:11] <am0o0> pardon
#409 [05:18] * elModer [webchat@167.85-86-78.dynamic.clientes.euskaltel.es] has joined #minecrafthelp
#410 [05:23] <elModer> I have a problem, I have an account that is not working, I'm always try to login in it but only appears: "Error! Unknown e-mail address or password." If you help me I will apreciate it, I think that I have been trying like 2 years more or less but I don't gave it much priority. thank you. #minecrafthelp
#411 [05:23] <elModer> Sorry for my english
#412 [05:27] * elModer [webchat@167.85-86-78.dynamic.clientes.euskaltel.es] has quit. (Quit: webchat.esper.net)
#413 [05:35] * nik [webchat@ip4da0c06c.direct-adsl.nl] has joined #minecrafthelp
#414 [05:45] * benoitdeg [webchat@lfbn-1-4160-232.w92-169.abo.wanadoo.fr] has joined #minecrafthelp
#415 [05:46] <benoitdeg> hi
#416 [05:46] <benoitdeg> well i don't receive the confirmation mail what can i do ?
#417 [05:47] <benoitdeg> for my mojang acount
#418 [06:05] * RIKKYROK [webchat@41.red-83-55-134.dynamicip.rima-tde.net] has quit. (Quit: webchat.esper.net)
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#420 [06:07] * nik [webchat@ip4da0c06c.direct-adsl.nl] has quit. (Quit: webchat.esper.net)
#421 [06:09] <old_whale> I don't speak English, I use Google Translate
#422 [06:14] <old_whale> Does 1.14.2 still have problems with the game not being properly quit the archive may be damaged?
#423 [06:14] <old_whale> For example, if I shut down directly during the game, will the archive still have problems in some blocks like the previous version?
#424 [06:14] <old_whale> In addition, I built a 1.14.2 version of the server, the current VPS is unstable, may restart at any time, I use /save-on to open the automatic save, if you suddenly shut down during the process of saving the archive, the archive may be damaged or Is there some problem with block corruption?
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#427 [06:20] * Red6 [webchat@87.71.117.128] has joined #minecrafthelp
#428 [06:20] <Red6> anybody online?
#429 [06:20] <sam> Keep getting error message "Minecraft quit unexpectedly." tried to delete and reinstall, updated java, no luck. help?
#430 [06:20] * dwad [webchat@59.3.212.137] has joined #minecrafthelp
#431 [06:20] <bananananana> yeah I am not staff though
#432 [06:20] <Red6> i need help recovering an old minecraft account
#433 [06:21] <Red6> can u try to help?
#434 [06:21] <bananananana> yea
#435 [06:21] <bananananana> whats your problem?
#436 [06:22] <Red6> well i remember my username and i have a list of emails that i mightve used to sign up with
#437 [06:22] <Red6> but i cant remember what my password was or what email account exactly
#438 [06:23] <bananananana> how many emails account you got and do you still have access to them?
#439 [06:23] * sam [webchat@c-71-61-244-205.hsd1.pa.comcast.net] has quit. (Client Quit)
#440 [06:24] <bananananana> you can just enter the email adress and reset your password, I would just try it out for all adresses
#441 [06:24] <dwad> Can I ask a question, too?
#442 [06:25] <bananananana> Red6, if you don't have access to your email accounts you will need to contact Mojang I guess
#443 [06:25] <bananananana> dwad ye
#444 [06:25] <Red6> i got like 3 and i currently have access to 2 of them and i know its definitely not one of them but the 3rd one im not sure if i can get access 2
#445 [06:26] <dwad> Why did my gift card not use the system but said it did?
#446 [06:27] <bananananana> Red6 yea you will need to get access to that email account otherwise you can't reset your password, if you don't have access to the account I think you need to contact mojang
#447 [06:27] <bananananana> dwad no idea sorry, maybe you just need to wait a bit?
#448 [06:28] <dwad> ok
#449 [06:28] <Red6> i contacted them but i dont think they'll answer me anytime soon since it sais their answering cases from april 30th right now
#450 [06:29] * JumperG10 [webchat@109-92-113-247.dynamic.isp.telekom.rs] has joined #minecrafthelp
#451 [06:29] <bananananana> Red6 oh
#452 [06:29] <Red6> any idea what to do?
#453 [06:30] <bananananana> Red6 nope I would try to get access to the email account
#454 [06:30] <Red6> well thanks anyways
#455 [06:31] <Red6> do you play minecraft regularly?
#456 [06:31] <bananananana> np but maybe staff can help you here?
#457 [06:32] <bananananana> there are some online but they seem to be afk
#458 [06:32] <bananananana> tand yeah I do
#459 [06:32] <Red6> i can probably get access to the email account just might take a while
#460 [06:32] <bananananana> alrght
#461 [06:32] <dwad> I emailed mojang
#462 [06:32] <dwad> But when can I get a response?
#463 [06:33] <Red6> is it still really relaxing to play?
#464 [06:33] <bananananana> sure why not?
#465 [06:33] <bananananana> depends on the gamemode you are playing
#466 [06:33] <Red6> oh and was exactly is realms?
#467 [06:34] <bananananana> idk, its explained on their website. I don't use that
#468 [06:34] <Red6> i want to play with some friends but im not sure how
#469 [06:34] <Red6> okay
#470 [06:34] <bananananana> yeah I think you need to buy that and then you can play on an own mini server
#471 [06:34] <bananananana> with friends
#472 [06:34] <Red6> cool
#473 [06:34] <Red6> well i gtg thanks for helping
#474 [06:34] <Red6> well i gtg thanks for helping
#475 [06:35] * Red6 [webchat@87.71.117.128] has left #minecrafthelp
#476 [06:36] <dwad> 对不起，要多少天才能得到答复？
#477 [06:36] <dwad> Sorry, but how many days will it take to get a response?
#478 [06:37] <dwad> ok sorry
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#482 [06:46] * Flori06 [webchat@IP-941672083.dialin.heagmedianet.de] has joined #minecrafthelp
#483 [06:46] <Flori06> hi
#484 [06:47] <Flori06> Need help
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#486 [06:52] * Zennobia [webchat@67.101.103.84.rev.sfr.net] has joined #minecrafthelp
#487 [06:53] <Zennobia> Hello, i have a problem with the new launcher update, can someone help me ?
#488 [06:55] * spongebob [webchat@cpe-74-132-30-72.kya.res.rr.com] has joined #minecrafthelp
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#492 [06:58] <Aaron> is the bug global or only affecting a reduced amount of players
#493 [06:59] <Aaron> My bug was identified
#494 [06:59] <Aaron> https://bugs.mojang.com/browse/MCL-11112
#495 [06:59] <Aaron> it is that one right there that you caught
#496 [07:00] <Aaron> I would simply like to know if I must follow any steps to fix it (Like reinstalling the game a third time now) or if I should simply wait
#497 [07:00] <Zennobia> I had some problems about account too
#498 [07:00] <Zennobia> the game tells me that i changed my username 15 days ago
#499 [07:00] <Zennobia> but i didn't
#500 [07:00] * Aaron [webchat@62.174.252.98.static.user.ono.com] has quit. (Client Quit)
#501 [07:00] <Zennobia> so i lost all my stuff in the servers
#502 [07:02] * ExtraThiccDude [webchat@176.15.10.202] has joined #minecrafthelp
#503 [07:05] <ExtraThiccDude> hi
#504 [07:07] <ExtraThiccDude> my launcher does not give me to log in, because writes that there is no network connection
#505 [07:10] <ExtraThiccDude> "Sorry! Make sure you are online and try again"
#506 [07:12] * Crax [webchat@n1-42-117-179.mas1.nsw.optusnet.com.au] has joined #minecrafthelp
#507 [07:12] <Crax> Anyone here?
#508 [07:14] <ExtraThiccDude> i
#509 [07:15] * VolvoxMonkey [webchat@92-108-78-66.cable.dynamic.v4.ziggo.nl] has joined #minecrafthelp
#510 [07:16] <VolvoxMonkey> why do we keep getting the message internal exception java.io.ioexception: an existing connection was forcibly closed by the remote host on our server?
#511 [07:16] * DafSoap [webchat@cm-84.215.97.254.getinternet.no] has joined #minecrafthelp
#512 [07:17] <DafSoap> Hi there I just bought a realm but i cannot invite my friend because im getting this message when i click invite button "could not invitie provided name"
#513 [07:17] <DafSoap> invite *
#514 [07:17] <DafSoap> I can invite my other friends normally but not him
#515 [07:17] <DafSoap> I have tripple checked spelling as well
#516 [07:17] <VolvoxMonkey> are you sure you got the right username?
#517 [07:17] <DafSoap> yupp
#518 [07:17] <VolvoxMonkey> like capital letters and stuff
#519 [07:17] <DafSoap> yes
#520 [07:17] <DafSoap> same version of the game
#521 [07:18] <DafSoap> same build
#522 [07:18] <DafSoap> everything checks out
#523 [07:18] <VolvoxMonkey> doesn't he already have an invite but just didn't accept it yet?
#524 [07:18] <DafSoap> no
#525 [07:19] <VolvoxMonkey> well, i don't know either then, i'm not a mod. but also just waiting for my question to be answered
#526 [07:19] <DafSoap> lmao have you been waiting for a long time?
#527 [07:20] <VolvoxMonkey> no
#528 [07:20] * uyjrfyj [webchat@acaen-653-1-194-1.w83-115.abo.wanadoo.fr] has joined #minecrafthelp
#529 [07:20] <VolvoxMonkey> like 5 min
#530 [07:20] <DafSoap> ive already sent an email to mojang regarding my issue, but right now they are handling issues from april 30th xD
#531 [07:20] <VolvoxMonkey> oof
#532 [07:20] <DafSoap> so that might take some time, and my realm time is running
#533 [07:20] <DafSoap> so there is that
#534 [07:20] * ExtraThiccDude [webchat@176.15.10.202] has quit. (Quit: webchat.esper.net)
#535 [07:21] <VolvoxMonkey> i understand
#536 [07:21] <DafSoap> what was ur question? cant see it up there
#537 [07:21] <uyjrfyj> Hello, I forgot my e-mail I used to create my mojang account, I know my minecraft username and the e-mail from my minecraft account, can you help me, please ?
#538 [07:21] <VolvoxMonkey> well, my problem has a common bugs.mojang thread, and it says it's resolved, but still having the same problem, eve nafter updating to 1.14.3
#539 [07:22] <DafSoap> well that sucks
#540 [07:22] <VolvoxMonkey> everyone on the server keeps getting the message internal exception java.io.ioexception: an existing connection was forcibly closed by the remote host
#541 [07:22] <VolvoxMonkey> and we don't know what to do
#542 [07:22] <VolvoxMonkey> we've checked everything
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#544 [07:24] * DafSoap [webchat@cm-84.215.97.254.getinternet.no] has quit. (Quit: webchat.esper.net)
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#548 [07:31] <Magnus> Hello, i cannot log in to my minecraft account
#549 [07:32] * kosei [webchat@zaq7718d1f1.zaq.ne.jp] has joined #minecrafthelp
#550 [07:32] <Magnus> Hello, i cannot log in to my minecraft account
#551 [07:33] <gaib> I just installed the new Minecraft launcher in my desktop but everytime i log in it says error: "Sorry! Make sure you are online and try again". I am definitely online and tried many times. I tried logging in another computer in the same internet network and I was able to login. I also uninstalled and re-installed, but still the same error on th
#552 [07:33] <gaib> e desktop. I can play other games in the same desktop, only Minecraft launcher does not work. Anyone can help? Thanks.
#553 [07:33] * Magnus [webchat@80-197-89-50-cable.dk.customer.tdc.net] has quit. (Client Quit)
#554 [07:33] <ToaSty05> Same, it says that the launcher is offline... i'm also waiting at https://bugs.mojang.com/browse/MCL-11112 for updates
#555 [07:34] <kosei> hello.I lost my login email address. But you know the username.
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#560 [07:39] * undare [webchat@ppp046176208068.access.hol.gr] has joined #minecrafthelp
#561 [07:40] <undare> Minecraft updated their launcher and it won't let me log in, it says im not connected to the internet.
#562 [07:40] <undare> nevermind I saw the link above
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#566 [07:50] * arket [webchat@47-62-159-3.red-acceso.airtel.net] has joined #minecrafthelp
#567 [07:51] <arket> hello, I can´t login, my launcher says that I need to be online
#568 [07:51] <Greymagic27> arket, https://bugs.mojang.com/browse/MCL-11112
#569 [07:51] <Greymagic27> gaib, ^
#570 [07:52] <arket> so its unresolved an I just have to wait?
#571 [07:53] <Greymagic27> arket, Yes
#572 [07:53] <arket> ok thank you very much
#573 [07:53] <arket> have a good day
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#577 [08:08] * Pras [webchat@host-92-44-160-112.reverse.superonline.net] has joined #minecrafthelp
#578 [08:08] <Pras> I have bought Minecrafy for Windows 10 Master Collection but I can't seem to download it from Microsoft Store.
#579 [08:08] <Pras> Dipnot: There are no files to locate in Program Files (x86)
#580 [08:09] * XBYJONYX [webchat@46.190.94.90.dynamic.jazztel.es] has joined #minecrafthelp
#581 [08:09] <XBYJONYX> Hi
#582 [08:10] <Greymagic27> ??> Pras bedrock/support
#583 [08:10] * Hudd [webchat@pool-108-51-92-106.washdc.fios.verizon.net] has joined #minecrafthelp
#584 [08:10] <Absol> Pras: This channel only handles technical support for Minecraft: Java Edition, if you need help with Minecraft (Bedrock Platform) please see the resources available here https://help.mojang.com/customer/portal/articles/1175743-minecraft-support-resources. Alternatively you can try the Bedrock support forums here: https://www.minecraftforum.net/forums/support/minecraft-bedrock-support
#585 [08:10] <Greymagic27> XBYJONYX, Hey. How can we help?
#586 [08:10] <XBYJONYX> I have a problem, when I enter a world the game closes.
#587 [08:10] <Greymagic27> ??> XBYJONYX launcher/log-txt
#588 [08:10] <Absol> XBYJONYX: We need to see your full launcher log, which is created in the game directory.
#589 [08:10] <Absol> XBYJONYX: First open your .minecraft folder (If you don't know how to get there, ask), then try to launch the game. Then in the .minecraft folder open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#590 [08:11] * Porkyle [~Porkyle@178-55-245-250.bb.dnainternet.fi] has quit. (Ping timeout: 189 seconds)
#591 [08:13] <XBYJONYX> https://paste.ubuntu.com/p/jTNRgWBSp8/
#592 [08:14] <Greymagic27> Hmm ok. That's not showing any errors.
#593 [08:14] <Greymagic27> When the game crashes, do you get a 'show more info' button?
#594 [08:14] <XBYJONYX> Hmmm... :/
#595 [08:15] <XBYJONYX> Yes
#596 [08:15] <XBYJONYX> But... is usseles
#597 [08:15] <XBYJONYX> I can't press
#598 [08:15] <Greymagic27> XBYJONYX, Does it show any message when it crashes?
#599 [08:16] <XBYJONYX> Wait, I'm going to make the mistake again so I can tell you exactly what it says.
#600 [08:18] * theHamex [webchat@91-114-149-220.adsl.highway.telekom.at] has joined #minecrafthelp
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#604 [08:20] * TheSilentLink [~TheSilent@host81-132-131-74.range81-132.btcentralplus.com] has joined #minecrafthelp
#605 [08:20] <XBYJONYX> https://i.imgur.com/mnih4Db.png
#606 [08:20] <XBYJONYX> ERROR TRANSLATION:
#607 [08:20] <XBYJONYX> ERROR
#608 [08:21] <XBYJONYX> The Game to Stop Working.
#609 [08:21] <XBYJONYX> An unexpected Error has occurred and the Game has stopped working. We apologize for the inconveniences.
#610 [08:21] <B_bonehead> When I try to login to my Minecraft launcher it says for me to be online but it shows that I am connected to the internet, anyone know what to do?
#611 [08:21] * Master_Dorphath [webchat@ip-173-138-99-132.frfxsc.spcsdns.net] has joined #minecrafthelp
#612 [08:21] <Greymagic27> B_bonehead, https://bugs.mojang.com/browse/MCL-11112
#613 [08:22] <B_bonehead> Thanks
#614 [08:22] * gaib [webchat@static.vnpt.vn] has quit. (Quit: webchat.esper.net)
#615 [08:22] <Greymagic27> XBYJONYX, Can you press the second button? 'Ver informe de error'
#616 [08:23] <Master_Dorphath> Hey, so for the past year or so I have been trying to change my security questions, but no matter what answers I try, none of them work. I have it the reset button, but the email never gets sent. Then when I send in a support ticket, the ticket is never answered, even after waiting for several months. To be clear I sent in the first support ticket
#617 [08:23] <Master_Dorphath> before April 30. I would just like to be able to change my frickin skin, but now matter what I try I cannot remember the questions, nor get the reset email to be sent.
#618 [08:23] <Greymagic27> Master_Dorphath, Unfortunately, the wait time for account support requests is currently longer than normal. Please refer to this page: https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
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#620 [08:24] <XBYJONYX> Nope, I can press but it does not do anything.
#621 [08:24] <Greymagic27> ??> XBYJONYX av/adwcleaner
#622 [08:24] <Absol> XBYJONYX: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#623 [08:24] <Absol> XBYJONYX: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#624 [08:25] * Hooshey [webchat@ip24-254-105-157.ok.ok.cox.net] has joined #minecrafthelp
#625 [08:26] <Hooshey> hey everyone, is there a fix to https://bugs.mojang.com/browse/MCL-11112 yet?
#626 [08:26] * theHamex [webchat@91-114-149-220.adsl.highway.telekom.at] has quit. (Quit: webchat.esper.net)
#627 [08:26] <Greymagic27> Hooshey, Not yet. Once there is I expect they'll put it on the bug report - So keep looking!
#628 [08:26] <Hooshey> Gotcha. I just wanna play >_< lol
#629 [08:26] <XBYJONYX> Ok, i download malwarebytes
#630 [08:27] * Hooshey [webchat@ip24-254-105-157.ok.ok.cox.net] has quit. (Client Quit)
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#632 [08:28] * Kohlraeble_ [webchat@178-191-85-198.adsl.highway.telekom.at] has joined #minecrafthelp
#633 [08:28] <Kohlraeble_> hey
#634 [08:28] <Greymagic27> Kohlraeble_, Hey. What's the issue?
#635 [08:29] * arandompinguin [webchat@a109-51-144-66.cpe.netcabo.pt] has joined #minecrafthelp
#636 [08:29] <Kohlraeble_> i want to log in to the launcher and it says in german be shure that you are online...
#637 [08:29] <Kohlraeble_> i redownloaded the game an nothing works
#638 [08:29] <Kohlraeble_> ist there a fix?
#639 [08:29] * Blacklash [webchat@ip565f388b.direct-adsl.nl] has joined #minecrafthelp
#640 [08:29] <arandompinguin> hey, im on ubuntu 18.04 and had the old launcher yesterday and everything was working fine. today i updated the launcher by unninstalling the old one and installing the deb provided by mojang and it simply segfaults. any tips?
#641 [08:30] <Greymagic27> https://bugs.mojang.com/browse/MCL-11112 Kohlraeble_
#642 [08:30] * Master_Dorphath [webchat@107-200-123-18.lightspeed.chrlnc.sbcglobal.net] has joined #minecrafthelp
#643 [08:30] <Master_Dorphath> Hey, so for the past year or so I have been trying to change my security questions, but no matter what answers I try, none of them work. I have it the reset button, but the email never gets sent. Then when I send in a support ticket, the ticket is never answered, even after waiting for several months. To be clear I sent in the first support ticket
#644 [08:30] <Master_Dorphath> before April 30. I would just like to be able to change my frickin skin, but now matter what I try I cannot remember the questions, nor get the reset email to be sent.
#645 [08:30] <Blacklash> Hello! I bought and downloaded Minecraft yesterday (for my Windows 10 pc) and I can't seem to log in. I get the message "Sorry! Make sure you are online and try again". Help?
#646 [08:31] <Greymagic27> Master_Dorphath, Wait for today to end. If they've still not replied to you give thema nother email
#647 [08:31] <Greymagic27> Blacklash, https://bugs.mojang.com/browse/MCL-11112
#648 [08:31] <Greymagic27> arandompinguin, As far as I understand it, the new launcher for linux is still under beta: https://twitter.com/slicedlime/status/1143464916864634880
#649 [08:31] * Porkyle [~Porkyle@87-93-48-223.bb.dnainternet.fi] has joined #minecrafthelp
#650 [08:32] <arandompinguin> thanks, however it was the official file, shouldnt it work fine?
#651 [08:32] <Kohlraeble_> greymagic what should i do ore read at this site?
#652 [08:32] <Kohlraeble_> and thx very kind of you
#653 [08:33] <Greymagic27> Kohlraeble_, Right now there isn't a fix. Keep viewing that bug report until they post one!
#654 [08:33] <Blacklash> Thanks for the link, but I don't see how that can help. Sorry
#655 [08:33] <Greymagic27> arandompinguin, Sadly I don't know enough linux to help you. Hopefully another person can hop in who knows a bit about linux
#656 [08:33] <Greymagic27> Blacklash, The issue is ongoing. Wait for a fix to pop up on the report
#657 [08:33] <arandompinguin> okok, no problem and thank you for the assistance :D
#658 [08:34] <Master_Dorphath> I would try the LTT Forum. You might have better luck with liinux issues there.
#659 [08:35] <Master_Dorphath> Greymagic27 this is my 3rd email already. The past two I have already tried waiting for several weeks.
#660 [08:35] <Blacklash> Alright, thanks!
#661 [08:36] <Greymagic27> Master_Dorphath, They do have a backlog. And one email is enough
#662 [08:36] <Greymagic27> Wait for a reply to one of your emails that you've sent
#663 [08:36] <Greymagic27> langkid1, No problem :)
#664 [08:36] <Greymagic27> Blacklash, *
#665 [08:38] * Thatoneguy [webchat@wsip-70-169-9-121.hr.hr.cox.net] has joined #minecrafthelp
#666 [08:39] <Thatoneguy> hi
#667 [08:39] <Thatoneguy> im having a problem with the new launcher in linux
#668 [08:39] <Master_Dorphath> Thanks for literally 0 help. I have sent an email requesting that it be reset 3 years ago. Then another a year ago. How long do you plan on me waiting?
#669 [08:40] <Master_Dorphath> It it was just a matter of waiting, then I wouldnt be here.
#670 [08:40] <Thatoneguy> when i try to launch minecraft in linux it tells me Segmentation fault (core dumped)
#671 [08:40] <arandompinguin> well, it appears im not the only one
#672 [08:40] <arandompinguin> what distro are you running?
#673 [08:41] <Master_Dorphath> Other people have been having issues with Linux. I would recommend going to the LTT Forum. They should be able to help you with any Linus issues.
#674 [08:41] <Thatoneguy> pop!_OS 19.04
#675 [08:42] <Thatoneguy> thats what im runing
#676 [08:42] <Master_Dorphath> Isnt that Ubuntu based?
#677 [08:43] <Thatoneguy> yes
#678 [08:43] <arandompinguin> it is
#679 [08:43] <Master_Dorphath> Because I know that Ubuntu just stopped, or was about to remove 32bit support
#680 [08:43] * TSTKrieger [webchat@dslb-178-003-078-203.178.003.pools.vodafone-ip.de] has joined #minecrafthelp
#681 [08:43] <TSTKrieger> Hello
#682 [08:43] <arandompinguin> ok, so i've tried all the available .deb on the mojang website to no help
#683 [08:43] <arandompinguin> also, the .tar.gz dont work either
#684 [08:43] * TSTKrieger [webchat@dslb-178-003-078-203.178.003.pools.vodafone-ip.de] has quit. (Client Quit)
#685 [08:43] <Thatoneguy> pop os said you dont have to worry about it
#686 [08:44] <arandompinguin> so im guessing there is some new dependency that isnt specified and it is trying to load a library that i dont have or something
#687 [08:44] <Thatoneguy> they well keep supporting 32bit
#688 [08:44] <Thatoneguy> *will*
#689 [08:44] <Master_Dorphath> I know, after the community raised heck about it.
#690 [08:44] <Master_Dorphath> But I wasnt sure if they already had, and were still putting it back to normal
#691 [08:45] <Greymagic27> Master_Dorphath, The wait times to get a reply are very high I know. But you'll just need to be patient and wait
#692 [08:45] <Master_Dorphath> Probs just some strange incompatibility in the new launcher.
#693 [08:45] * patrick [webchat@c-73-210-209-247.hsd1.il.comcast.net] has joined #minecrafthelp
#694 [08:45] <Master_Dorphath> Greymagic27 Yes, 3 years is a very long time.
#695 [08:45] <patrick> hello i was wondering if i could get some help with my game
#696 [08:45] <Master_Dorphath> If they havent responded yet idk why they would not
#697 [08:45] <Greymagic27> Master_Dorphath, It won't take 3 years for a reply. Right now the average wait time is around 2-3 months
#698 [08:45] <Greymagic27> patrick, Hey. What's the issue?
#699 [08:45] <Master_Dorphath> leme guess you are running linux
#700 [08:46] <patrick> i have the crash report but i dont know where to link it
#701 [08:46] <Greymagic27> ??> patrick paste
#702 [08:46] <Absol> patrick: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#703 [08:46] <patrick> here is the crash report! https://paste.ubuntu.com/p/wKWWM7HPb9/
#704 [08:47] * Master_Dorphath [webchat@107-200-123-18.lightspeed.chrlnc.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#705 [08:47] * achootea [webchat@ool-18e4b202.dyn.optonline.net] has joined #minecrafthelp
#706 [08:47] <Greymagic27> patrick, Could you change -Xmx2G to -Xmx3G
#707 [08:47] <patrick> how would i do that? i'm not sure what that is, sorry
#708 [08:48] <Greymagic27> ??> patrick launcher/more-ram
#709 [08:48] <Absol> patrick: A forum post which explains how to allocate more RAM to Minecraft can be found here: https://www.minecraftforum.net/forums/support/java-edition-support/2922689-tutorial-allocate-more-ram-memory-to-minecraft
#710 [08:48] <patrick> thank you!
#711 [08:48] <Greymagic27> The new linux launcher segfaulting seems to be a common issue - For all of who in here who are having issues with it
#712 [08:48] <Thatoneguy> any help on my end
#713 [08:49] <Thatoneguy> minecraft just wont launch
#714 [08:49] <Thatoneguy> giving me this
#715 [08:49] <Greymagic27> Thatoneguy, Yea. Right now I don't have a fix for it segfaulting - But I'll do some searching
#716 [08:49] <achootea> I keep getting this error message when playing on a server (not Realm, not modded): Internal Exception: java.io.IOException: An existing connection was forcibly closed by the remote host. I saw on https://bugs.mojang.com/browse/MC-38565?page=com.atlassian.jira.plugin.system.issuetabpanels%3Acomment-tabpanel&showAll=true that the issue has been reso
#717 [08:49] <achootea> lved, but I keep getting this issue. And people in the comments say they keep getting it, too. The bug report page says to get help from Mojang Support Center, so here I am. Are there any fixes for this issue?
#718 [08:49] * thanos [webchat@host81-157-119-155.range81-157.btcentralplus.com] has joined #minecrafthelp
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#720 [08:51] <Greymagic27> achootea, Hey. We can run a check and make sure if any programs on your PC are causing the issue:
#721 [08:51] <Greymagic27> ??> achootea tools/hjt
#722 [08:51] <Absol> achootea: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#723 [08:51] <Absol> achootea: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#724 [08:51] * Pras [webchat@host-92-44-160-112.reverse.superonline.net] has quit. (Quit: webchat.esper.net)
#725 [08:51] <achootea> Greymagic27 should I be running this on the computer that's connecting to the server, or the computer that's hosting the server? or both?
#726 [08:52] <Greymagic27> achootea, Could you do it on both? I'd like to be sure nothing on the host server could cause the issue
#727 [08:52] <achootea> alright, i'll get back to you with the results in a bit
#728 [08:53] <Greymagic27> For everyone having segfaults with the new linux launcher: https://bugs.mojang.com/browse/MCL-11167
#729 [08:53] <patrick> i cannot access advanced settings on the launcher, there are no options for launch settings
#730 [08:54] <Greymagic27> patrick, Oh yea. I just thought that those will be out of date now with the new launcher and everything
#731 [08:54] <Greymagic27> Hang on
#732 [08:54] <patrick> thank you
#733 [08:55] <Greymagic27> patrick, Click 'installations' --> Navigate to the profile you're using --> Click 'more options' then change '-Xmx2G' to '-Xmx3G' in the 'JVM ARG' box
#734 [08:55] <patrick> alright i did! would that fix my problem?
#735 [08:56] <Greymagic27> patrick, Hopefully yes. If not change it to -Xmx4G . Then if that doesn't work we can try something else
#736 [08:56] <patrick> awesome thanks again! I think it is a memory preoblem so I hope it works
#737 [08:58] <patrick> it crashed again :(
#738 [08:58] <Thatoneguy> the status on it is resovled but there is not solution
#739 [08:58] <Greymagic27> patrick, Could you send the crash report?
#740 [08:58] <patrick> yep one second
#741 [08:58] <Thatoneguy> for this
#742 [08:58] <Thatoneguy> https://bugs.mojang.com/browse/MCL-11167
#743 [08:58] <Greymagic27> Thatoneguy, It's awaiting response. But they should keep updating it
#744 [08:59] <patrick> https://paste.ubuntu.com/p/s3y3HBRtDF/
#745 [08:59] <Greymagic27> Could I ask, are you using any mods or forge at all?
#746 [08:59] <patrick> the only thing im using are shaders, that is all
#747 [09:00] <Greymagic27> Could you try removing your shader pack?
#748 [09:00] <patrick> sure thing, is that the main problem?
#749 [09:00] <Greymagic27> patrick, Right now I'm trying to narrow down the issue to not enough RAM or possibly a need to reinstall the game
#750 [09:01] <achootea> Greymagic27 Here's the pastebin for the client computer: https://paste.ubuntu.com/p/2thRFK8BR6/
#751 [09:01] <achootea> Here's the pastebin for the host computer: https://paste.ubuntu.com/p/DrHMNmT9bN/
#752 [09:01] <Greymagic27> achootea, On the client PC, follow these steps
#753 [09:01] <Greymagic27> ??> achootea av/avg
#754 [09:01] <Absol> achootea: AVG's antivirus program is known to interfere with Minecraft's self-update process. You will have to disable AVG for Minecraft to update itself properly. To do so see the instructions here: https://support.avg.com/SupportArticleView?l=en&urlName=Disable-AVG-Antivirus
#755 [09:01] <Absol> achootea: Alternatively, use a different AV program, such as Malwarebytes; see ?? av/malwarebytes for more information.
#756 [09:02] <patrick> it seems to be working all good now
#757 [09:04] <Greymagic27> patrick, That's great! If you're going to use a shaderpack I'd experiment with allocating more RAM. If you have 8GB on your PC I'd only go up to 5 or 6 to allow your PC to have some RAM
#758 [09:04] <patrick> so by going up in ram say to '-Xmx5G', would that fix the shaders problem?
#759 [09:05] <achootea> Greymagic27 I'm going to connect to the server and see if I get this issue again. It may take a while for the problem to appear, though.
#760 [09:05] <Greymagic27> patrick, I'm not sure to be honest as I don't use shaders myself
#761 [09:05] <Greymagic27> But like I said, you can have a play around
#762 [09:06] <patrick> hm okay, well i appreciate your help! I'm sure with messing around with it ill get results, have a good one!
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#764 [09:06] * Blacklash [webchat@ip565f388b.direct-adsl.nl] has quit. (Quit: webchat.esper.net)
#765 [09:10] * Borknovich [webchat@pool-108-35-186-67.nwrknj.fios.verizon.net] has joined #minecrafthelp
#766 [09:10] <Borknovich> I'm having issues with fps on a Vega 56 i5 7600k
#767 [09:11] <Borknovich> 1.14.3
#768 [09:11] <Borknovich> 1.14.3
#769 [09:17] * Borknovich [webchat@pool-108-35-186-67.nwrknj.fios.verizon.net] has left #minecrafthelp
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#773 [09:24] <VolvoxMonkey> any idea why we keep getting this message when playing on our server? internal exception java.io.ioexception: an existing connection was forcibly closed by the remote host
#774 [09:24] <Greymagic27> ??> VolvoxMonkey tools/hjt
#775 [09:24] <Absol> VolvoxMonkey: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#776 [09:24] <Absol> VolvoxMonkey: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#777 [09:28] <VolvoxMonkey> https://paste.ubuntu.com/p/pmv6bSqXpX/
#778 [09:28] * Porkyle [~Porkyle@37-136-51-126.rev.dnainternet.fi] has joined #minecrafthelp
#779 [09:28] <Greymagic27> VolvoxMonkey, It looks all good there. Could you try disabling your firewall?
#780 [09:31] <VolvoxMonkey> ok, now what?
#781 [09:32] * B_bonehead [webchat@cpe-70-112-133-146.austin.res.rr.com] has quit. (Quit: webchat.esper.net)
#782 [09:34] <Greymagic27> VolvoxMonkey, Try the server
#783 [09:38] <achootea> Greymagic27 I disabled AVG and was on the server for half an hour or so. I got the same message as VolvoxMonkey again.
#784 [09:38] * jahmoycreeper15 [webchat@172.58.175.70] has joined #minecrafthelp
#785 [09:38] <Greymagic27> achootea, Can you disable your firewall also?
#786 [09:38] * RIKKYROK [webchat@41.red-83-55-134.dynamicip.rima-tde.net] has joined #minecrafthelp
#787 [09:38] <achootea> On the host or client?
#788 [09:38] <jahmoycreeper15> I'm getting an error saying failed to download legacy.json how do i get it?
#789 [09:38] <Greymagic27> achootea, On the client
#790 [09:38] * mynameisperl [webchat@cpc83653-brig20-2-0-cust865.3-3.cable.virginm.net] has joined #minecrafthelp
#791 [09:38] <Greymagic27> ??> jahmoycreeper15 av/adwcleaner
#792 [09:38] <Absol> jahmoycreeper15: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#793 [09:39] <Absol> jahmoycreeper15: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#794 [09:39] <achootea> Greymagic27 should I keep AVG disabled?
#795 [09:39] <Greymagic27> For now, yes
#796 [09:39] * Temix [webchat@190-92-95-138.reverse.cablecolor.hn] has joined #minecrafthelp
#797 [09:39] <mynameisperl> has any pattern emerged yet on the new Launcher falsely detecting no internet connection?
#798 [09:39] * aolaska [webchat@c-73-249-227-152.hsd1.nh.comcast.net] has joined #minecrafthelp
#799 [09:39] <Greymagic27> mynameisperl, Not yet. Although there is an open bug report: https://bugs.mojang.com/browse/MCL-11112
#800 [09:39] <aolaska> hello?
#801 [09:40] <aolaska> uh
#802 [09:40] <aolaska> anyone here
#803 [09:40] <Greymagic27> aolaska, Hey. How can we help?
#804 [09:40] <Temix> hey long time i created my account and paid and all but now when i try to login it says thats incorrect and i tried to use the forgot password but i never recieve the email
#805 [09:40] <aolaska> ok, so i want to change my username to something that is avalible but it won't let e
#806 [09:40] <Greymagic27> ??> Temix account/send-email
#807 [09:40] <Absol> Temix: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#808 [09:40] <Absol> Temix: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#809 [09:40] * jahmoycreeper15 [webchat@172.58.175.70] has quit. (Client Quit)
#810 [09:40] <Greymagic27> aolaska, Could you DM me the username? /msg Greymagic27
#811 [09:41] <Temix> k
#812 [09:41] <Temix> ty
#813 [09:41] <mynameisperl> that's the one I've seen, thanks Greymagic27 - was hoping there were some things to suggest to people in /r/Minecraft other than "you are not alone"
#814 [09:41] <aolaska> dne
#815 [09:42] <RIKKYROK> https://paste.gg/p/anonymous/7d0666d6c79d47f8882a8aac2f979c12
#816 [09:42] <RIKKYROK> please help
#817 [09:42] <RIKKYROK> i've pasted on a paste bin my cry for help
#818 [09:42] <Greymagic27> aolaska, That name is free. Hang on a second
#819 [09:42] <aolaska> yea
#820 [09:42] * Pino8 [webchat@host14-48-dynamic.211-62-r.retail.telecomitalia.it] has joined #minecrafthelp
#821 [09:43] * Temix [webchat@190-92-95-138.reverse.cablecolor.hn] has quit. (Client Quit)
#822 [09:43] <RIKKYROK> I've pasted the link of a pastebin in here, please read it. I'm asking for help
#823 [09:43] <RIKKYROK> When you start reading it, please let me know
#824 [09:44] <RIKKYROK> I guess Greymagic27 is the volunteer right?
#825 [09:44] <RIKKYROK> wtf he is gone
#826 [09:44] * Khantarus [webchat@93-34-148-142.ip50.fastwebnet.it] has joined #minecrafthelp
#827 [09:44] <Khantarus> hi
#828 [09:44] <RIKKYROK> Who is the admin in here?
#829 [09:45] <RIKKYROK> Are we left with no admins?
#830 [09:45] <RIKKYROK> Please I have been literally hours trying to fix this problem
#831 [09:45] <RIKKYROK> I've already talked to some other volunteer in this webpage
#832 [09:45] <Khantarus> not me
#833 [09:45] <RIKKYROK> please help
#834 [09:46] <RIKKYROK> any admin?
#835 [09:46] * FiveM [webchat@d66-205-214-80.allwest.net] has joined #minecrafthelp
#836 [09:46] <RIKKYROK> he has left "auto-away" I think
#837 [09:46] * XBYJONYX [webchat@46.190.94.90.dynamic.jazztel.es] has joined #minecrafthelp
#838 [09:46] <XBYJONYX> I can not put Shaders with Optifine.
#839 [09:46] <XBYJONYX> When I put Shaders my Minecraft closes when entering Worlds.
#840 [09:46] <RIKKYROK> we're waiting for an admin to come
#841 [09:47] <RIKKYROK> the last time I talked to one it took them 45 minutes to appear
#842 [09:47] <RIKKYROK> I understand, there is many people with issues, but please
#843 [09:47] <Khantarus> I should recover my account
#844 [09:47] <RIKKYROK> idk what your problem is
#845 [09:47] <RIKKYROK> what is it?
#846 [09:48] <FiveM> When i try to login it keeps saying game crashed while initializing game. Java out of memory. But i have over 8000Mb of ram. I set Java to 4096Mb of ram But it is still not working. i make sure I have enough ram to run the game and I only have %30 usage when i start the game/Launcher
#847 [09:48] <RIKKYROK> Khantarus tell me
#848 [09:48] <XBYJONYX> I can not put Shaders with Optifine.
#849 [09:48] <XBYJONYX> When I put Shaders my Minecraft closes when entering Worlds.
#850 [09:49] <Pino8> Hasn't the offline launcher problem been solved yet?
#851 [09:49] <RIKKYROK> I think this isn't the right category in which to ask this, XBYJONYX
#852 [09:49] <RIKKYROK> you're talking about a mod
#853 [09:49] <RIKKYROK> when this
#854 [09:50] * TrueTrizzy [webchat@c-107-3-253-110.hsd1.tn.comcast.net] has joined #minecrafthelp
#855 [09:50] <XBYJONYX> Please ... Even so try to help me, you are my only hope :(
#856 [09:50] <TrueTrizzy> hello
#857 [09:50] <FiveM> When i try to login it keeps saying game crashed while initializing game. Java out of memory. But i have over 8000Mb of ram. I set Java to 4096Mb of ram But it is still not working. i make sure I have enough ram to run the game and I only have %30 usage when i start the game/Launcher
#858 [09:50] <RIKKYROK> Pino8, it looks like everyonw is having this problen, but I simply can't update my installer
#859 [09:50] <RIKKYROK> there is a paste bin where I explain it
#860 [09:50] <RIKKYROK> here, have
#861 [09:51] <RIKKYROK> https://paste.gg/p/anonymous/7d0666d6c79d47f8882a8aac2f979c12
#862 [09:51] * FiveM [webchat@d66-205-214-80.allwest.net] has quit. (Quit: webchat.esper.net)
#863 [09:51] <RIKKYROK> XBYJONYX what computer are you using?
#864 [09:52] <RIKKYROK> Have in mind, I'm not an admin
#865 [09:52] <Khantarus> I don't know the e-mail and I don't have the receipt but I know the rest if you can't help me I ask you to delete the account so I take another one
#866 [09:52] <RIKKYROK> I'm here to ask for help too
#867 [09:52] * aolaska [webchat@c-73-249-227-152.hsd1.nh.comcast.net] has quit. (Quit: webchat.esper.net)
#868 [09:53] <Pino8> So it's just a matter of waiting?
#869 [09:53] <RIKKYROK> Khantarus, if you go to the very top of this chat box you'll see there is a message in blue saying that if you have account issues you should go contact Mojang directly
#870 [09:53] <TrueTrizzy> the new ui is shit if you try to load up mods on the twitch launcher it crashed every time
#871 [09:53] <Absol> TrueTrizzy: Please keep it civil
#872 [09:53] <RIKKYROK> Pino8 apparently yes
#873 [09:54] <RIKKYROK> Dude it looks like I am the admin gosh
#874 [09:54] <TrueTrizzy> the new ui is s-h-i-t if you try to load up mods on the twitch launcher it crashed every time
#875 [09:54] <XBYJONYX> Intel Core (i7) with: AMD Ryzen 3 2300X and Intel HD Graphics 4600
#876 [09:54] <RIKKYROK> XBYJONYX is it windows, mac, linux..?
#877 [09:54] <Khantarus> thx
#878 [09:54] <XBYJONYX> windows 7
#879 [09:54] <RIKKYROK> ur welcome khantarus
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#882 [09:55] <RIKKYROK> XBYJONYX where have you installed the shaders?
#883 [09:55] <RIKKYROK> which folder?
#884 [09:55] <XBYJONYX> I put them in the Shaders folder
#885 [09:56] * arandompinguin [webchat@a109-51-144-66.cpe.netcabo.pt] has quit. (Quit: webchat.esper.net)
#886 [09:56] <XBYJONYX> I put them in the Shaders folder (shaderpacks)
#887 [09:56] * Pino8 [webchat@host14-48-dynamic.211-62-r.retail.telecomitalia.it] has quit. (Quit: webchat.esper.net)
#888 [09:56] <RIKKYROK> what mc version are you using?
#889 [09:56] <XBYJONYX> 1.13.2
#890 [09:56] <RIKKYROK> both shaders and optifine are the same version right?
#891 [09:56] <achootea> Greymagic27 I disabled firewall and was connected to the server for several minutes. I got the same error message again.
#892 [09:57] <RIKKYROK> Greymagic27 has left
#893 [09:57] <RIKKYROK> fifteen minutes ago.
#894 [09:57] <achootea> if Grey comes back, maybe they'll see my message
#895 [09:57] <XBYJONYX> both shaders and optifine are the same version right? [YES]
#896 [09:58] * Khantarus [webchat@93-34-148-142.ip50.fastwebnet.it] has joined #minecrafthelp
#897 [09:59] <RIKKYROK> XBYJONYX maybe the shaders are by some weird 3rd party, simply have them uninstalled until somebody can help and try opening your minecraft worlds
#898 [09:59] * needhelp67 [webchat@104.156.210.167] has joined #minecrafthelp
#899 [09:59] <needhelp67> i reset my password and nothing happens
#900 [09:59] * Larvas [webchat@92.206.84.22] has joined #minecrafthelp
#901 [09:59] <RIKKYROK> needhelp67, for account issues contact mojang
#902 [10:00] <RIKKYROK> it says so at the very top of this chat box, in blue letters
#903 [10:00] * ellska [webchat@n-185-8-83-227.net.forss.net] has joined #minecrafthelp
#904 [10:00] <XBYJONYX> Ok, I'll tell a friend to try her, thanks.
#905 [10:00] * XBYJONYX [webchat@46.190.94.90.dynamic.jazztel.es] has quit. (Quit: webchat.esper.net)
#906 [10:00] <RIKKYROK> XBYJONYX sry, good luck
#907 [10:00] <needhelp67> i reset my password and when i go to log in, it never moves past that screen
#908 [10:00] <RIKKYROK> achootea what's ur issue?
#909 [10:01] <ellska> Hi, I just downloaded the demo for Mac and can open the launcher but not the game it self. it just says there are missing files.
#910 [10:01] <needhelp67> when i reset my password mojang.com wont let me log in
#911 [10:01] <RIKKYROK> needhelp, for account issues contact Mojang Support at their official webage
#912 [10:01] <RIKKYROK> send an email
#913 [10:01] <needhelp67> i did, they linked me here
#914 [10:01] <RIKKYROK> you don't need to log in to send an email
#915 [10:01] <needhelp67> i sent an email and they linked this website
#916 [10:02] <RIKKYROK> well, if they linked you here this I believe is not the right category to ask in
#917 [10:02] <needhelp67> i tired every catagory
#918 [10:02] <RIKKYROK> there is one specific category for account issues
#919 [10:02] <needhelp67> this has been going on for 3 days
#920 [10:03] <RIKKYROK> ellska sry I can't hep, I'm not a volunteer in here, I came asking for help too xq
#921 [10:03] <RIKKYROK> needhelp67 I'm sorry I can't help
#922 [10:03] * azulmarino91 [webchat@47-63-194-144.red-acceso.airtel.net] has joined #minecrafthelp
#923 [10:03] <Larvas> hey, my games crashes as soon as i create a singleplayer world, join a server or try to play on a server, so i can just start the game and thats it, 2 days ago everything worked fine
#924 [10:03] <RIKKYROK> the volunteer left us some time ago
#925 [10:03] <needhelp67> this is rediclous, i just wanna play mc
#926 [10:03] <ellska> will the volunteer come back?
#927 [10:03] <RIKKYROK> we don't know...
#928 [10:04] <Larvas> the minecraft game output gives me this fatal error: Process crashed with exit code -805306369
#929 [10:04] <Larvas> does anyone know what could be the problem
#930 [10:04] <RIKKYROK> the same thing happened to me some hours ago, ellska, and they eventually came, but 50 minutes later
#931 [10:04] <azulmarino91> I can not log in because he says that I'm not online
#932 [10:04] <RIKKYROK> have you looked that up on the internet, Larvas?
#933 [10:04] <RIKKYROK> azulmarino what is ur native lang?
#934 [10:04] <Larvas> and I reinstalled and updated java, minecraft and my drivers
#935 [10:05] <RIKKYROK> I believe I can help so
#936 [10:05] * McKinley [webchat@ip5f5bf6fc.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#937 [10:05] <RIKKYROK> Larvas idk, the admin in this page left us m20 minutes ago
#938 [10:05] <Larvas> yea I did but I cant find anything about this exit code
#939 [10:05] <RIKKYROK> axulmarino91 where are you from?
#940 [10:05] <Paulosdavincy> larvas probably bc update error i think it will probably be fixed shoon
#941 [10:05] <azulmarino91> i am from spain
#942 [10:05] <Paulosdavincy> soon*
#943 [10:05] <RIKKYROK> vale escucha
#944 [10:06] <RIKKYROK> este errror le está pasando a todo el mundo
#945 [10:06] <McKinley> is this a public chat ?
#946 [10:06] <RIKKYROK> hay que esperar a que mojang contacte
#947 [10:06] <RIKKYROK> McKinley no xd
#948 [10:06] <azulmarino91> como a que mojang contacte
#949 [10:06] <RIKKYROK> but the admin left and we're alone
#950 [10:06] <McKinley> bro where is the support ?
#951 [10:06] <RIKKYROK> no te entiendo azulmarino91
#952 [10:06] <Paulosdavincy> they arent here :(:(
#953 [10:06] <RIKKYROK> McKinley they left 20 mins ao
#954 [10:07] <RIKKYROK> ago
#955 [10:07] * Larvas [webchat@92.206.84.22] has quit. (Quit: webchat.esper.net)
#956 [10:07] <McKinley> really ?
#957 [10:07] <azulmarino91> no entiendo que dices con que a mojang contacte
#958 [10:07] <RIKKYROK> I'm trying to help somewhat
#959 [10:07] <RIKKYROK> McKinley for real, the same thing happened to me this morning and the admin appeared after 50 minutes of waiting
#960 [10:07] * CesTheFox [webchat@47-61-159-60.red-acceso.airtel.net] has joined #minecrafthelp
#961 [10:07] <RIKKYROK> I'm not trying to discourage you
#962 [10:08] <McKinley> damn
#963 [10:08] <ellska> can u chat to someone elsewhere?
#964 [10:08] <RIKKYROK> azulmarino91 que contactes con Mojang, los del Minecraft
#965 [10:08] <ellska> like another website
#966 [10:08] <RIKKYROK> ellska ok I stop, but I'm the first one in the row to get help
#967 [10:08] <Paulosdavincy> can you guys see my messages?
#968 [10:08] <RIKKYROK> I was telling this guy in Spanish tat he can't get help right now
#969 [10:09] <ellska> no lol
#970 [10:09] <RIKKYROK> no?
#971 [10:09] <RIKKYROK> i guess no
#972 [10:09] <ellska> i menat to chat to people who might help elsewhere
#973 [10:09] <ellska> haha
#974 [10:09] <azulmarino91> ya les he contactado pero en cuanto mas o menos me van a contestar??
#975 [10:09] <CesTheFox> I can't log in in the Minecraft Launcher it says "Sorry! Make sure you are online and try again" and I'm pretty sure i have internet connection and I'm pretty sure i put the right e-mail and password
#976 [10:09] <ellska> youre free to chat haha
#977 [10:10] <Paulosdavincy> ces probably bc u started the launcher while offline?
#978 [10:10] <RIKKYROK> azulmarino91 para cuando contacten el problema ya se habrá solucionado, puesto que es ago que ha surgido hoy con la nueva actualización del juego
#979 [10:10] <azulmarino91> cesthefox i have the same problem its very frequent
#980 [10:10] <ellska> is there another site with people helping players with there problems?
#981 [10:10] <RIKKYROK> por eso te digo que no te podemos ayudar ahora
#982 [10:10] <azulmarino91> a vale muchas gracias
#983 [10:10] <RIKKYROK> pero cuando vuelva un admin a lo mejor te pueden ayudar
#984 [10:10] <azulmarino91> y cuanto soleis tardar en solucionar un problema asi??
#985 [10:10] * Thatoneguy [webchat@wsip-70-169-9-121.hr.hr.cox.net] has quit. (Quit: webchat.esper.net)
#986 [10:11] <RIKKYROK> yo he venido aquí como tú, en busca de ayuda tmabiñen
#987 [10:11] <azulmarino91> va muchas gracias
#988 [10:11] <RIKKYROK> ellska none as good as this one
#989 [10:11] <RIKKYROK> they aren't irt
#990 [10:11] <RIKKYROK> even though this one doesn't seem so
#991 [10:12] <RIKKYROK> admins, I summon ya
#992 [10:12] <RIKKYROK> pls
#993 [10:13] * Paulosdavincy [webchat@h103183.upc-h.chello.nl] has quit. (Quit: webchat.esper.net)
#994 [10:13] * achootea [webchat@ool-18e4b202.dyn.optonline.net] has quit. (Quit: webchat.esper.net)
#995 [10:13] <azulmarino91> rikk en cuanto tiempo vienen los admins??
#996 [10:14] <RIKKYROK> hace media hora que espero
#997 [10:14] * Kristian365 [webchat@dsl-roibng12-50dc85-40.dhcp.inet.fi] has joined #minecrafthelp
#998 [10:14] <Kristian365> hi
#999 [10:14] <RIKKYROK> he llegado a esperar una hora
#1000 [10:14] <urielsalis> hola azulmarino91
#1001 [10:14] <urielsalis> hola RIKKYROK
#1002 [10:14] <azulmarino91> hola
#1003 [10:14] <RIKKYROK> hello
#1004 [10:14] <RIKKYROK> let's not chat like this is a public chat room ok?
#1005 [10:15] <urielsalis> RIKKYROK: what is the your issue?
#1006 [10:15] <urielsalis> azulmarino91: Mojang ya sabe del problema
#1007 [10:15] <RIKKYROK> omg thanks
#1008 [10:15] <urielsalis> azulmarino91: recomiendan actualizar a la ultima beta del launcher
#1009 [10:15] <Kristian365> i don't remember my old email what i registered at first so i have no idea how to login anymore :/
#1010 [10:15] <RIKKYROK> want me to talk in spanish?
#1011 [10:15] <urielsalis> ??> azulmarino91 launcher/revert-beta
#1012 [10:15] <Absol> azulmarino91: Go to your .minecraft folder
#1013 [10:15] <azulmarino91> como la actualizo?
#1014 [10:15] <Absol> azulmarino91: In that folder, edit 'launcher_profiles.json'. At the bottom of the file and change "channel": "beta", to "channel": "release"
#1015 [10:15] <urielsalis> RIKKYROK: we prefer english here
#1016 [10:15] <RIKKYROK> ok perfect
#1017 [10:15] <urielsalis> azulmarino91: hace lo que te dijo absol, pero en vez de cambiar channel: beta a channel:release, cambia channel: release a channel:beta
#1018 [10:15] <RIKKYROK> so i wrote a text in a pastebin so that when an admin came they could see
#1019 [10:16] <RIKKYROK> imma resend you the paste bin ok?
#1020 [10:16] <urielsalis> RIKKYROK: sure
#1021 [10:16] <RIKKYROK> https://paste.gg/p/anonymous/7d0666d6c79d47f8882a8aac2f979c12
#1022 [10:16] * xCraft01 [webchat@5acf5166.bb.sky.com] has joined #minecrafthelp
#1023 [10:16] <McKinley> i have a issue too btw so dont leave please :D
#1024 [10:16] <urielsalis> McKinley: what is your issue?
#1025 [10:16] <RIKKYROK> OMG I JUST SOLVED THE ISSUE MYSELF I THINK
#1026 [10:16] <xCraft01> i need help
#1027 [10:16] <RIKKYROK> urielsalis please don't kick me, imma check right now if my minecraft works
#1028 [10:16] <McKinley> i forgot my password
#1029 [10:16] <Kristian365> help hmm
#1030 [10:16] <RIKKYROK> what an irony, right when the volunteer comes i fix it
#1031 [10:17] <urielsalis> RIKKYROK: I dont kick people haha
#1032 [10:17] <urielsalis> xCraft01: wiuth?
#1033 [10:17] <urielsalis> McKinley: have you tried resetting your password?
#1034 [10:17] <McKinley> yes
#1035 [10:17] <urielsalis> McKinley: you receive the email?
#1036 [10:17] <xCraft01> when i try opening my launcher.it closes after 2 secs
#1037 [10:17] <urielsalis> ??> xCraft01 av/adwcleaner
#1038 [10:17] <Absol> xCraft01: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#1039 [10:17] <Absol> xCraft01: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1040 [10:18] <xCraft01> ok
#1041 [10:18] <RIKKYROK> dude my mc works
#1042 [10:18] <RIKKYROK> after literally hours of work
#1043 [10:18] <RIKKYROK> omg
#1044 [10:18] <RIKKYROK> thank you all
#1045 [10:18] <urielsalis> RIKKYROK: its called tech aura
#1046 [10:18] <xCraft01> im on mac
#1047 [10:19] <RIKKYROK> i've tried helping some people waiting here, bye bye
#1048 [10:19] <urielsalis> RIKKYROK: you ask for help in tech support and it starts working lol
#1049 [10:19] <xCraft01> it said i cant open that
#1050 [10:19] <RIKKYROK> yeah, what an irony
#1051 [10:19] <McKinley> i got a bot so automaticly answers he just send me a link where i can change my password but he want my old password and i dont know it and he want my secret answer and i forgot it i didnt played for a long time but i have the account since alpha
#1052 [10:19] <urielsalis> xCraft01: any antivirus, firewall, adblocker or parental control software?
#1053 [10:19] <xCraft01> i got adblocker
#1054 [10:19] <urielsalis> xCraft01: disable that
#1055 [10:19] <urielsalis> ??> McKinley account/send-email
#1056 [10:19] <Absol> McKinley: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1057 [10:19] <Absol> McKinley: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1058 [10:20] <xCraft01> disabled it and still wont open
#1059 [10:20] <xCraft01> is there a mac alternate for the malware cleaner?
#1060 [10:21] <McKinley> i did i send 4 emails but i never getting a answer
#1061 [10:21] * McGill [webchat@toroon4425w-lp130-01-76-69-73-169.dsl.bell.ca] has joined #minecrafthelp
#1062 [10:21] <McGill> Hello
#1063 [10:21] <xCraft01> minecraft is the only application that wont open
#1064 [10:21] <urielsalis> xCraft01: nope, sorry
#1065 [10:22] <xCraft01> soo what do i do
#1066 [10:22] <xCraft01> ive already uninstalled and installed
#1067 [10:22] <McGill> is there anyone that can help me real quick? i just bought minecraft but i cant log in
#1068 [10:22] <urielsalis> xCraft01: not many people here know their ways around mac support
#1069 [10:22] <xCraft01> ok
#1070 [10:22] <urielsalis> McGill: what happens when you try?
#1071 [10:22] <urielsalis> ??> McGill account/send-email/wait-time
#1072 [10:22] <McGill> it say invalid usersname and password
#1073 [10:22] <Absol> McGill: Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: https://help.mojang.com/customer/portal/articles/359446
#1074 [10:22] <urielsalis> xCraft01: you can try discord, discord.gg/minecraft
#1075 [10:23] <urielsalis> McGill: and you are using the email and password you just bought?
#1076 [10:23] <urielsalis> McGill: from where did you buy it?
#1077 [10:23] <McGill> yes
#1078 [10:23] <McGill> a prepaid card from walmart
#1079 [10:23] <McKinley> what should i do ?
#1080 [10:23] <McKinley> i did everythink but i dont get any answers per email
#1081 [10:24] <ellska> is there a line of some sort?
#1082 [10:25] <McGill> I bought minecraft yesterday and i thought if i'd wait til tomorrow my account will work but it still doesnt :/
#1083 [10:25] <ellska> i just downloaded the demo for Mac and can open the launcher but not the game it self. I just says there are files missing
#1084 [10:25] <ellska> ive deleated and redownloaded
#1085 [10:25] <ellska> nothing happens
#1086 [10:26] <ellska> any clue on what to do?
#1087 [10:26] * ellska [webchat@n-185-8-83-227.net.forss.net] has quit. (Quit: webchat.esper.net)
#1088 [10:26] * ellska [webchat@n-185-8-83-227.net.forss.net] has joined #minecrafthelp
#1089 [10:27] <ellska> i just downloaded the demo for Mac and can open the launcher but not the game it self. I just says there are files missing
#1090 [10:29] * CesTheFox [webchat@47-61-159-60.red-acceso.airtel.net] has quit. (Quit: webchat.esper.net)
#1091 [10:29] * needhelp67 [webchat@104.156.210.167] has quit. (Quit: webchat.esper.net)
#1092 [10:29] * stonewow [webchat@bzq-84-108-77-222.cablep.bezeqint.net] has joined #minecrafthelp
#1093 [10:29] <stonewow> hello
#1094 [10:30] <stonewow> I have a problem with migrating my account
#1095 [10:30] <urielsalis> ??> McGill account/send-email
#1096 [10:30] <Absol> McGill: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1097 [10:30] <Absol> McGill: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1098 [10:30] * polarbears [webchat@c-24-13-45-204.hsd1.il.comcast.net] has joined #minecrafthelp
#1099 [10:30] <McGill> I've sent them an email already
#1100 [10:31] <urielsalis> McGill: then you have to wait for their answer
#1101 [10:31] <McGill> aw
#1102 [10:31] <McGill> is there any trick or get it working?
#1103 [10:31] <urielsalis> McGill: we cant help with that
#1104 [10:32] <ellska> can someone help me with the demo not opening bc of missing files?
#1105 [10:32] * McGill [webchat@toroon4425w-lp130-01-76-69-73-169.dsl.bell.ca] has quit. (Quit: webchat.esper.net)
#1106 [10:32] <urielsalis> ??> ellska tools/hjt
#1107 [10:32] <Absol> ellska: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1108 [10:32] <Absol> ellska: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1109 [10:32] <McKinley> but can u guys help me maybe ?
#1110 [10:33] <polarbears> Hi, im having trouble launching minecraft. whenever i do it says "Unable to update the Minecraft Native Launcher". My computer is pretty old so do you think it is just outdated? It is a MacBook running OS X Yosemite (10.10.5)
#1111 [10:33] <ellska> yeah saw that but I'm on a Mac...
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#1113 [10:33] * Hapkido [webchat@ec2-3-81-52-15.compute-1.amazonaws.com] has joined #minecrafthelp
#1114 [10:34] <Hapkido> I have mobicip on my laptop and cannot play with the new launcher
#1115 [10:34] <polarbears> Hi, im having trouble launching minecraft. whenever i do it says "Unable to update the Minecraft Native Launcher". My computer is pretty old so do you think it is just outdated? It is a MacBook running OS X Yosemite (10.10.5)
#1116 [10:35] <Hapkido> Whenever I try to join a server it says Failed to login: Authenticfication servers are down for matemence
#1117 [10:36] <polarbears> Hi, im having trouble launching minecraft. whenever i do it says "Unable to update the Minecraft Native Launcher". My computer is pretty old so do you think it is just outdated? It is a MacBook running OS X Yosemite (10.10.5)
#1118 [10:36] <Hapkido> I know how to fix it on the old launcher but not on this new one my fix isn't working is there a way to get the old one back?
#1119 [10:36] <urielsalis> Hapkido: uninstall mobicip
#1120 [10:36] <Hapkido> I cant
#1121 [10:36] <urielsalis> polarbears: ellska download the latest launcher from minecraft.net/update
#1122 [10:36] * DarkNoddy [~mordi@ti0020a400-0893.bb.online.no] has joined #minecrafthelp
#1123 [10:37] <Hapkido> I need a way to go back to the old launcher
#1124 [10:37] <urielsalis> Hapkido: talk to your parents to add a exception for it, its blocking the download of Minecraft
#1125 [10:37] <urielsalis> Hapkido: there isnt one
#1126 [10:37] <Hapkido> I could play Minecraft 2 or 3 days ago but since they changed the launcher I cant
#1127 [10:37] <ellska> the link says there's no site found
#1128 [10:39] <Hapkido> So there is no way to use the launcher that was used a few days ago?
#1129 [10:39] * polarbears [webchat@c-24-13-45-204.hsd1.il.comcast.net] has quit. (Quit: webchat.esper.net)
#1130 [10:44] * fiie [webchat@172-97-135-156.cpe.distributel.net] has joined #minecrafthelp
#1131 [10:45] <McKinley> urielsalis ?
#1132 [10:45] * ellska [webchat@n-185-8-83-227.net.forss.net] has quit. (Quit: webchat.esper.net)
#1133 [10:45] * MorningBerry [webchat@184-13-92-152.dr01.clbg.wv.frontiernet.net] has joined #minecrafthelp
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#1135 [10:46] * BigStomper [webchat@194-118-42-172.adsl.highway.telekom.at] has joined #minecrafthelp
#1136 [10:47] <BigStomper> Every time when i want to sign in into my minecraft account i get the error massage that I have to be online and try it later again. but i am online. why can i not sign into my account please help i want to play!
#1137 [10:49] <MorningBerry> I guess I having the same issue, I guess it is a known problem, my launcher will not connect to the internet.
#1138 [10:49] * Hapkido [webchat@ec2-3-81-52-15.compute-1.amazonaws.com] has quit. (Quit: webchat.esper.net)
#1139 [10:50] <BigStomper> yes that is my problem also. please help us notch:)
#1140 [10:50] <BigStomper> but can you play offline MorningBerry?
#1141 [10:50] <MorningBerry> um no
#1142 [10:50] <BigStomper> ok so you also can not sign in?
#1143 [10:50] <MorningBerry> I can not get the launcher past the signin screen
#1144 [10:51] <MorningBerry> log in screen
#1145 [10:51] <BigStomper> yes if i try to sign in there also stand that i have to check if i am online and try it later again
#1146 [10:52] <MorningBerry> I think this a wait and see problem
#1147 [10:52] <MorningBerry> is that correct
#1148 [10:52] <BigStomper> i hope they will fix it soon!!
#1149 [10:53] <MorningBerry> I do also!
#1150 [10:53] * MorningBerry [webchat@184-13-92-152.dr01.clbg.wv.frontiernet.net] has quit. (Quit: webchat.esper.net)
#1151 [10:54] * GamingWithMarc [webchat@80-121-69-130.adsl.highway.telekom.at] has joined #minecrafthelp
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#1154 [10:55] * Anarchy [webchat@64-184-142-207.rcabletv.com] has joined #minecrafthelp
#1155 [10:55] <lex> cant get into my account
#1156 [10:55] <matt8> java se binary not responding
#1157 [10:55] * needhelp [webchat@ti0032a400-3682.bb.online.no] has joined #minecrafthelp
#1158 [10:55] <GamingWithMarc> Hello I have a problem that I can not log in minecraft, because the launch tells me that my ACC is not online, what do I have to do to steal it online?
#1159 [10:56] <BigStomper> yea we all have the same problem
#1160 [10:56] * Saruka29 [webchat@193-81-121-249.adsl.highway.telekom.at] has joined #minecrafthelp
#1161 [10:56] * Saruka29 [webchat@193-81-121-249.adsl.highway.telekom.at] has quit. (Client Quit)
#1162 [10:56] <BigStomper> is hier somebody who can help us please!!
#1163 [10:56] <lex> anyone know how to recover an account from an email that now has been deleted
#1164 [10:56] * Fallensauce [webchat@cpe-24-59-72-6.twcny.res.rr.com] has joined #minecrafthelp
#1165 [10:56] <Fallensauce> hello
#1166 [10:56] <needhelp> Hi. I bought minecraft like 6 or 7 years ago and installed it on another computer. If i log in with that same email account, can i download minecraft on the new computer or do i have to buy the game again?
#1167 [10:56] <matt8> dont think you can lex
#1168 [10:57] <lex> crap.... i downloaded it a long time ago on another computer and dont want to have to buy it all over again.
#1169 [10:57] * ye [webchat@162-233-141-105.lightspeed.gnvlsc.sbcglobal.net] has joined #minecrafthelp
#1170 [10:57] <Fallensauce> I cant login. I just bought the game and it just says make sure your connected to the internet and try again
#1171 [10:57] <BigStomper> i have the same problem
#1172 [10:57] <GamingWithMarc> i have the same problem
#1173 [10:58] <matt8> someone from microsoft may be able to help you change the email
#1174 [10:58] <lex> thanks for helping I emailed them^^
#1175 [10:58] <ye> I'm on mac and can't even open the game
#1176 [10:58] <lex> is the game down right now?
#1177 [10:58] <BigStomper> we all have the same problem is there Somebody who can help us please!!!!
#1178 [10:58] <GamingWithMarc> no
#1179 [10:58] <GamingWithMarc> pleas help us
#1180 [10:58] <lex> can no one log in?
#1181 [10:58] <BigStomper> yes
#1182 [10:59] <needhelp> does anyone have an answer for my question previously?
#1183 [10:59] <matt8> i can log in?
#1184 [10:59] <GamingWithMarc> yes
#1185 [10:59] <Fallensauce> yes u can use the fucking old account
#1186 [10:59] <Absol> Fallensauce: Please keep it civil
#1187 [10:59] <BigStomper> needhelp yes if you take the same email you can do
#1188 [10:59] <ye> yesterday when the new launcher came out, i opened the game and it said it was updating the launcher. out of nowhere the game crashed and so i tried redowloading but it still won't open. I'm on mac
#1189 [10:59] * Fallensauce [webchat@cpe-24-59-72-6.twcny.res.rr.com] has quit. (Client Quit)
#1190 [11:00] <BigStomper> please can someone help mus!!
#1191 [11:00] <BigStomper> us
#1192 [11:00] <Anarchy> I cant login i need help please
#1193 [11:00] <lex> is there anyone I can contact directly other than just emailing?
#1194 [11:00] <lex> cause I saw it takes a while to respond
#1195 [11:00] <ye> #minecrafthelp yesterday when the new launcher came out, i opened the game and it said it was updating the launcher. out of nowhere the game crashed and so i tried redowloading but it still won't open. I'm on mac
#1196 [11:01] * MrSwagMan666 [webchat@cpc83289-brig21-2-0-cust932.3-3.cable.virginm.net] has joined #minecrafthelp
#1197 [11:01] * lex [webchat@66-190-108-199.dhcp.rcpt.tx.charter.com] has quit. (Quit: webchat.esper.net)
#1198 [11:01] <Anarchy> Absol can you help me with my login problem
#1199 [11:01] <ye> this game is being so glitchy ever since the new launcher came out
#1200 [11:01] <MrSwagMan666> I try to log into my minecraft launcher and it says password or username wrong and i reset password but it still says it
#1201 [11:02] <GamingWithMarc> me too
#1202 [11:03] <GamingWithMarc> I in Austria have the problem that I can not log on
#1203 [11:03] <ye> my game won't even open
#1204 [11:04] * Fallensauce [webchat@cpe-24-59-72-6.twcny.res.rr.com] has joined #minecrafthelp
#1205 [11:04] <ye> i just want to play the game but i can't open it
#1206 [11:04] <GamingWithMarc> pls help us
#1207 [11:04] <Fallensauce> Im unable to login
#1208 [11:05] <BigStomper> Hello is here somebody who can help us!!!!!!??????
#1209 [11:05] * needhelp [webchat@ti0032a400-3682.bb.online.no] has quit. (Quit: webchat.esper.net)
#1210 [11:05] <ye> i guess not
#1211 [11:05] * SweRusher [webchat@2-248-120-235-no555.tbcn.telia.com] has joined #minecrafthelp
#1212 [11:05] <SweRusher> Hi
#1213 [11:05] <ye> its this new launcher
#1214 [11:05] <ye> its messing up everything
#1215 [11:06] <BigStomper> why is there a chat for help? we do not get help!!!
#1216 [11:06] <SweRusher> I cannot log in to my minecraft account, or to any account, and its happend when i downloaded the new launcher
#1217 [11:06] <BigStomper> me too
#1218 [11:06] <SweRusher> so please help
#1219 [11:06] <ye> im just going to give up
#1220 [11:06] <MrSwagMan666> i cant log in
#1221 [11:07] * Jimmy [webchat@151.210.192.165] has joined #minecrafthelp
#1222 [11:07] <SweRusher> i cannot log in too, i have tried to log in with my account, and i have also tried to login with my friends accounts, but it don't work
#1223 [11:07] <Jimmy> hello, i cant log in. getting invalid username or password. i have reset my password multiple times in the past few weeks. i have never logged in to any third party things
#1224 [11:07] <Jimmy> hello, i cant log in. getting invalid username or password. i have reset my password multiple times in the past few weeks. i have never logged in to any third party things
#1225 [11:07] * ye [webchat@162-233-141-105.lightspeed.gnvlsc.sbcglobal.net] has left #minecrafthelp
#1226 [11:07] <GamingWithMarc> Hello I have a problem that I can not log in minecraft, because the launch tells me that my ACC is not online, what do I have to do to steal it online?
#1227 [11:08] <SweRusher> same here, or its says so first, before i logged out, it says so, and now i cannot log in
#1228 [11:08] <SweRusher> hello helpers, i realy need help here
#1229 [11:09] * dumbledore16 [webchat@209.red-81-37-131.dynamicip.rima-tde.net] has joined #minecrafthelp
#1230 [11:09] <dumbledore16> hi, its been some years since i used my old account
#1231 [11:09] <dumbledore16> i cant log in now
#1232 [11:10] <dumbledore16> apparently it got migrated, but i cant remember what email i used then, as i had many, or to wich email it got migrated
#1233 [11:10] <dumbledore16> but i know my username was dumbledore16
#1234 [11:10] <Anarchy> Hello so i logged out of my mc account and its says that Sorry! Make sure are online and try again so can a Admin or someone help me please it would help me out a lot
#1235 [11:11] <Anarchy> Hello so i logged out of my mc account and when i try to log back in it says that Sorry! Make sure are online and try again so can a Admin or someone help me please it would help me out a lot
#1236 [11:11] <SweRusher> same here
#1237 [11:11] <GamingWithMarc> Hello I have a problem that I can not log in minecraft, because the launch tells me that my ACC is not online, what do I have to do to steal it online?
#1238 [11:11] <GamingWithMarc> Hello I have a problem that I can not log in minecraft, because the launch tells me that my ACC is not online, what do I have to do to steal it online?
#1239 [11:11] <GamingWithMarc> Hello I have a problem that I can not log in minecraft, because the launch tells me that my ACC is not online, what do I have to do to steal it online?
#1240 [11:11] <GamingWithMarc> pls help us
#1241 [11:11] <SweRusher> admins
#1242 [11:12] <SweRusher> helpers
#1243 [11:12] <SweRusher> pls helpo
#1244 [11:12] <SweRusher> help*
#1245 [11:12] <SweRusher> i just want to log in to minecraft, but i cant...
#1246 [11:12] <SweRusher> and i have tried in a day now
#1247 [11:12] * BigStomper [webchat@194-118-42-172.adsl.highway.telekom.at] has quit. (Quit: webchat.esper.net)
#1248 [11:12] * oldminecraftplayer [webchat@static-176-165-59-246.ftth.abo.bbox.fr] has joined #minecrafthelp
#1249 [11:12] * McKinley [webchat@ip5f5bf6fc.dynamic.kabel-deutschland.de] has quit. (Quit: webchat.esper.net)
#1250 [11:13] <Anarchy> Hello so i logged out of my mc account and when i try to log back in it says that Sorry! Make sure are online and try again so can a Admin or someone help me please it would help me out a lot
#1251 [11:13] <oldminecraftplayer> it happens to me too
#1252 [11:14] <SweRusher> it happens to me too
#1253 [11:14] * andrews [webchat@2.49.61.103] has joined #minecrafthelp
#1254 [11:14] <SweRusher> SO PLEASE admins can you fix it
#1255 [11:14] <GamingWithMarc> pls old launcher
#1256 [11:15] <MrSwagMan666> I cant log into my launcher
#1257 [11:15] <SweRusher> I cannot too
#1258 [11:15] <SweRusher> and the admins don't answer
#1259 [11:15] <MrSwagMan666> It says incorrect details
#1260 [11:15] <SweRusher> ok
#1261 [11:15] <MrSwagMan666> Greymagic27
#1262 [11:15] <MrSwagMan666> Absol
#1263 [11:16] <SweRusher> Swerusher
#1264 [11:16] <SweRusher> ADMINS
#1265 [11:16] <SweRusher> PLs
#1266 [11:16] * stonewow [webchat@bzq-84-108-77-222.cablep.bezeqint.net] has quit. (Quit: webchat.esper.net)
#1267 [11:16] <MrSwagMan666> Oh mines fine now never mind
#1268 [11:16] <MrSwagMan666> swerusher
#1269 [11:16] <SweRusher> Yeah
#1270 [11:16] <MrSwagMan666> do u play hypixel
#1271 [11:16] <andrews> My problem is that everytime i try to log into my account, it says make sure you are online and try again, even though i reinstalled Minecraft, restarted my pc and restarted ny router.
#1272 [11:16] <SweRusher> No
#1273 [11:17] <MrSwagMan666> oh
#1274 [11:17] <SweRusher> andrews same to everyone here
#1275 [11:17] <andrews> at least im not the only one
#1276 [11:17] <andrews> i thought it was just me
#1277 [11:17] <SweRusher> same here
#1278 [11:17] * MrSwagMan666 [webchat@cpc83289-brig21-2-0-cust932.3-3.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#1279 [11:17] <SweRusher> then i comed in here
#1280 [11:17] * dumbledore16 [webchat@209.red-81-37-131.dynamicip.rima-tde.net] has quit. (Quit: webchat.esper.net)
#1281 [11:17] <SweRusher> and saw that everyone has that problem
#1282 [11:18] <andrews> hopefully they fix it
#1283 [11:18] <andrews> because a lot of people have it
#1284 [11:18] * Fallensauce [webchat@cpe-24-59-72-6.twcny.res.rr.com] has quit. (Quit: webchat.esper.net)
#1285 [11:18] <SweRusher> hopefully they come online today
#1286 [11:18] <andrews> yea
#1287 [11:18] <andrews> i searched it up nothing helped
#1288 [11:18] <SweRusher> same here
#1289 [11:19] <andrews> for how long have you been waiting
#1290 [11:19] <SweRusher> in like 20m
#1291 [11:19] <andrews> ok
#1292 [11:20] <andrews> are the operators the ones that answer
#1293 [11:20] <SweRusher> i think so ya
#1294 [11:20] <andrews> because there are a lot online
#1295 [11:20] <andrews> in this chat
#1296 [11:20] <SweRusher> yes
#1297 [11:21] <Anarchy> Hello so i logged out of my mc account and when i try to log back in it says that Sorry! Make sure are online and try again so can a Admin or someone help me please it would help me out a lot
#1298 [11:21] <andrews> its for everyone
#1299 [11:21] <andrews> Anarchy
#1300 [11:21] <andrews> for all of the people in this chat
#1301 [11:21] <Anarchy> i know lol
#1302 [11:21] <andrews> lol
#1303 [11:22] <andrews> i miss the old launcher
#1304 [11:22] <Anarchy> The OLD OLD Launcher
#1305 [11:22] <GamingWithMarc> XD
#1306 [11:22] <andrews> yea
#1307 [11:22] <Anarchy> The best one
#1308 [11:23] <andrews> but the new one caused this problem for me i think
#1309 [11:24] <Anarchy> Thats the problem
#1310 [11:24] <andrews> they should just go back to the old launcher
#1311 [11:24] <SweRusher> yes
#1312 [11:24] <andrews> and everything would be fixed
#1313 [11:25] <SweRusher> yes
#1314 [11:25] * Moon [webchat@d-24-145-65-182.fl.cpe.atlanticbb.net] has joined #minecrafthelp
#1315 [11:25] <SweRusher> but no, they just gonna update the launcher
#1316 [11:25] <SweRusher> i just got rage on them
#1317 [11:25] <andrews> i miss playing minecraft
#1318 [11:25] <andrews> lol
#1319 [11:25] * Noctis [webchat@ool-457e95d0.dyn.optonline.net] has joined #minecrafthelp
#1320 [11:25] <Moon> hello. my launcher keeps crashing and i do not know why.
#1321 [11:26] * Amitav [webchat@mta24.smtp-rocks.com] has joined #minecrafthelp
#1322 [11:26] <SweRusher> Because always when they update minecraft launcher i got problem, the last launcher they updated to i got virus, and now i dont can join
#1323 [11:26] <SweRusher> moon
#1324 [11:26] <Moon> they're updating the launcher?
#1325 [11:26] <SweRusher> it can be a virus
#1326 [11:26] <SweRusher> Yes
#1327 [11:26] <Amitav> Hello
#1328 [11:26] <SweRusher> they have updated the launcher
#1329 [11:26] <Moon> ohh. k.
#1330 [11:27] <Amitav> can i get some help in logging into my account?
#1331 [11:27] <Moon> uh, thank you.
#1332 [11:27] <Moon> goodbye.
#1333 [11:27] * Moon [webchat@d-24-145-65-182.fl.cpe.atlanticbb.net] has quit. (Client Quit)
#1334 [11:27] <Noctis> I keep getting this error whenever I try to load a world, create a world, or join a server. java.lang.IllegalStateException: failed to create a child event loop. I don't think it's an antivirus issue.
#1335 [11:27] <andrews> Amitav does its say your not connected to the internet
#1336 [11:28] * Noctis [webchat@ool-457e95d0.dyn.optonline.net] has quit. (Client Quit)
#1337 [11:28] <andrews> SweRusher
#1338 [11:28] <SweRusher> Yes
#1339 [11:28] <andrews> Did they update it again or not yey
#1340 [11:28] <andrews> yet*
#1341 [11:28] <Amitav> @andrews no, it says invalid username or password, and i have reset my password but it still doesn't work
#1342 [11:28] <SweRusher> they have not update again
#1343 [11:28] <andrews> oh
#1344 [11:29] <SweRusher> but it been update for 1d ago i think
#1345 [11:29] <Anarchy> Hello so i logged out of my mc account and when i try to log back in it says that Sorry! Make sure are online and try again so can a Admin or someone help me please it would help me out a lot
#1346 [11:29] <andrews> Amitav do u miss the old launcher
#1347 [11:29] <SweRusher> anarchy
#1348 [11:29] <Amitav> yes i do
#1349 [11:29] <SweRusher> its so for everyone here
#1350 [11:29] <Anarchy> Yeah
#1351 [11:29] <andrews> the new launcher is rigged
#1352 [11:30] <SweRusher> yes
#1353 [11:30] <Anarchy> Yeah swerusher
#1354 [11:30] * clukg [webchat@host37-144-dynamic.43-79-r.retail.telecomitalia.it] has joined #minecrafthelp
#1355 [11:30] <clukg> hello i am italian
#1356 [11:31] <clukg> i have a problem
#1357 [11:32] <clukg> I had an account on minecraft premium but since I changed my PC I can no longer access my account can you help me?
#1358 [11:32] <SweRusher> Admin
#1359 [11:33] <clukg> you can answer me please
#1360 [11:33] <Amitav> everyone here is having launcher issues?
#1361 [11:33] <andrews> yea
#1362 [11:33] <Anarchy> i dont think there is a admin on rn
#1363 [11:33] <andrews> almost everybody
#1364 [11:33] * Key [webchat@ool-457e95d0.dyn.optonline.net] has joined #minecrafthelp
#1365 [11:33] <andrews> but my friends dont have it
#1366 [11:34] <Anarchy> its all not work right
#1367 [11:34] <Key> I keep getting this error whenever I try to load a world, create a world, or join a server. java.lang.IllegalStateException: failed to create a child event loop. I don't think it's an antivirus issue.
#1368 [11:34] <Amitav> anybody knows when this could be resolved?
#1369 [11:34] <andrews> maybe soon since a lot of people have it
#1370 [11:34] <GamingWithMarc> My friends also have no problem with the launcher
#1371 [11:34] * Blubo [webchat@193-154-59-52.adsl.highway.telekom.at] has joined #minecrafthelp
#1372 [11:34] <SweRusher> Amitav, yes in 1 day i think
#1373 [11:34] <andrews> i wish they would just return to the old one
#1374 [11:35] <Anarchy> no i would just go to here https://bugs.mojang.com/browse/MCL-11112 and watch it
#1375 [11:35] <Blubo> but its still not resolved :/
#1376 [11:35] <andrews> oof
#1377 [11:35] <Anarchy> thats why i said watch it
#1378 [11:35] <andrews> so many people have it
#1379 [11:35] <Anarchy> lol
#1380 [11:35] <andrews> lol
#1381 [11:35] <clukg> can you help me please
#1382 [11:35] <clukg> can you help me please
#1383 [11:36] <Anarchy> i dont think there is a admin on rn
#1384 [11:36] <andrews> but there are operators
#1385 [11:36] <SweRusher> Hello so i logged out of my mc account and when i try to log back in it says that Sorry! Make sure are online and try again so can a Admin or someone help me please it would help me out a lot
#1386 [11:36] <SweRusher> Hello so i logged out of my mc account and when i try to log back in it says that Sorry! Make sure are online and try again so can a Admin or someone help me please it would help me out a lot
#1387 [11:36] <SweRusher> Hello so i logged out of my mc account and when i try to log back in it says that Sorry! Make sure are online and try again so can a Admin or someone help me please it would help me out a lot
#1388 [11:37] <SweRusher> ADMINS pls
#1389 [11:37] * clukg [webchat@host37-144-dynamic.43-79-r.retail.telecomitalia.it] has quit. (Quit: webchat.esper.net)
#1390 [11:37] <andrews> i just want ti play on hypixel :(
#1391 [11:37] <andrews> to*
#1392 [11:37] <Anarchy> Swerusher you coped my text
#1393 [11:37] <SweRusher> Yes beacuse i have the same issue
#1394 [11:37] <Anarchy> Hello so i logged out of my mc account and when i try to log back in it says that Sorry! Make sure are online and try again so can a Admin or someone help me please it would help me out a lot
#1395 [11:37] <azulmarino91> hello
#1396 [11:37] <azulmarino91> I can not log in because he says that I'm not online
#1397 [11:37] <Anarchy> i know lol
#1398 [11:37] * MaKje8 [webchat@cm-128.77.81.48.getinternet.no] has joined #minecrafthelp
#1399 [11:38] <Amitav> anybody has an idea how long they take to respond to emails?
#1400 [11:38] <andrews> azulmarino91 we all have that problem
#1401 [11:38] <azulmarino91> fuck
#1402 [11:38] <Absol> azulmarino91: Please keep it civil
#1403 [11:38] <Anarchy> reopen minecraft there is a update
#1404 [11:38] <andrews> really now
#1405 [11:38] <Anarchy> Yes
#1406 [11:38] <andrews> yeah
#1407 [11:38] <andrews> hopefully it works
#1408 [11:39] <Anarchy> SAME
#1409 [11:39] <andrews> wdym same
#1410 [11:39] <andrews> it doesnt work
#1411 [11:39] <Anarchy> I hope it works
#1412 [11:40] <Amitav> still says invalid username and password
#1413 [11:40] <andrews> doesnt work :(
#1414 [11:40] <Jimmy> hello, i cant log in. getting invalid username or password. i have reset my password multiple times in the past few weeks. i have never logged in to any third party things. i can log in on my this pc with my another account just not mine
#1415 [11:40] <Anarchy> ITS RIGGED
#1416 [11:40] <andrews> Jimmy its the new launcher
#1417 [11:40] <SweRusher> Hello so i logged out of my mc account and when i try to log back in it says that Sorry! Make sure are online and try again so can a Admin or someone help me please it would help me out a lot
#1418 [11:40] <SweRusher> Hello so i logged out of my mc account and when i try to log back in it says that Sorry! Make sure are online and try again so can a Admin or someone help me please it would help me out a lot
#1419 [11:40] <SweRusher> Hello so i logged out of my mc account and when i try to log back in it says that Sorry! Make sure are online and try again so can a Admin or someone help me please it would help me out a lot
#1420 [11:40] <SweRusher> Hello so i logged out of my mc account and when i try to log back in it says that Sorry! Make sure are online and try again so can a Admin or someone help me please it would help me out a lot
#1421 [11:40] * Absol kicked SweRusher from #minecrafthelp (Reason: weRusher :Stop spamming)
#1422 [11:40] <Anarchy> Hello so i logged out of my mc account and when i try to log back in it says that Sorry! Make sure are online and try again so can a Admin or someone help me please it would help me out a lot
#1423 [11:41] <andrews> Anarchy dont spam that guy got kicked
#1424 [11:41] <andrews> for spamming
#1425 [11:41] <Anarchy> i know i stoped
#1426 [11:41] <andrews> i know your not
#1427 [11:41] <andrews> but im just telling you
#1428 [11:41] * KArre [webchat@2-248-120-235-no555.tbcn.telia.com] has joined #minecrafthelp
#1429 [11:41] <KArre> Hello so i logged out of my mc account and when i try to log back in it says that Sorry! Make sure are online and try again so can a Admin or someone help me please it would help me out a lot
#1430 [11:41] <andrews> KArre we all have that dont worry
#1431 [11:41] * DezyNaps [webchat@S010600fc8d338023.ed.shawcable.net] has joined #minecrafthelp
#1432 [11:41] <DezyNaps> Hello
#1433 [11:41] <KArre> yes i know andrews
#1434 [11:41] <KArre> i am swerusher
#1435 [11:42] <andrews> oh
#1436 [11:42] <KArre> and i realy need help
#1437 [11:42] <DezyNaps> I need Help Fam
#1438 [11:42] <KArre> Absol
#1439 [11:42] <KArre> Hello so i logged out of my mc account and when i try to log back in it says that Sorry! Make sure are online and try again so can a Admin or someone help me please it would help me out a lot
#1440 [11:42] <Anarchy> why does everyone copy my message
#1441 [11:42] <andrews> idk
#1442 [11:43] <andrews> i wont copy it
#1443 [11:43] <KArre> i have the same issue anarchy
#1444 [11:43] <KArre> thats why
#1445 [11:43] <Anarchy> I know its a joke lol
#1446 [11:43] <andrews> the new update is useless
#1447 [11:43] <Anarchy> thats why i made it
#1448 [11:43] <KArre> i know
#1449 [11:43] <KArre> why are they just update to the new launcher
#1450 [11:44] <andrews> tbh i like the old laucncher way more than the new one
#1451 [11:44] * Julian2 [webchat@cpe-24-27-50-139.austin.res.rr.com] has joined #minecrafthelp
#1452 [11:44] <KArre> same here
#1453 [11:44] <DezyNaps> I Logged Out Of My Mc Account And I Tried To Relog In But It Didn't Let Me So I Changed My Password And Everything And It Wont Let Me Log Into The Launcher But I Can Log Into Mojang And Minecraft.net. I Need Help Fixing This.
#1454 [11:44] * General_Shrooms [webchat@hwbyon6110w-lp140-01-64-229-76-172.dsl.bell.ca] has joined #minecrafthelp
#1455 [11:45] <andrews> do any of u guys play hypixel
#1456 [11:45] <General_Shrooms> Hi, I'm encountering an issue with the new launcher where in the top left is says I don't have a connection. My internet connection is stable and strong, but when I attempt to join a server it always times out
#1457 [11:45] <andrews> General_Shrooms we all have that problem
#1458 [11:45] <Anarchy> So the only thing that worked for me to fix it was : 1. Open Minecraft with a VPN on 2. Turn the VPN off once you're in minecraft Launcher 3. Start the game and you can play. (This worked for me, IDK if it works for other people aswell) ((It might be a temporary fix for now))
#1459 [11:45] <Anarchy> i found this
#1460 [11:45] <General_Shrooms> oh so this is a common thing?
#1461 [11:45] <General_Shrooms> yikes
#1462 [11:45] <Anarchy> Yeah
#1463 [11:45] <KArre> Hello so i logged out of my mc account and when i try to log back in it says that Sorry! Make sure are online and try again so can a Admin or someone help me please it would help me out a lot
#1464 [11:46] * Lord_Ralex kicked KArre from #minecrafthelp (Reason: Arre :Here is the lovely door)
#1465 [11:46] <DezyNaps> I Logged Out Of My Mc Account And I Tried To Relog In But It Didn't Let Me So I Changed My Password And Everything And It Wont Let Me Log Into The Launcher But I Can Log Into Mojang And Minecraft.net. I Need Help Fixing This. And This Happened When I Updated The Launcher
#1466 [11:46] <Anarchy> like everyone is having that problem
#1467 [11:46] <andrews> yea
#1468 [11:46] <General_Shrooms> nice
#1469 [11:46] <andrews> i just found out about this website
#1470 [11:46] <General_Shrooms> same
#1471 [11:47] * General_Shrooms [webchat@hwbyon6110w-lp140-01-64-229-76-172.dsl.bell.ca] has quit. (Client Quit)
#1472 [11:47] <andrews> i just put andrews because that was the only nick i could think of lol
#1473 [11:47] * oldminecraftplayer [webchat@static-176-165-59-246.ftth.abo.bbox.fr] has quit. (Quit: webchat.esper.net)
#1474 [11:47] <andrews> i have been waiting for more than 30 mins lol
#1475 [11:47] <Anarchy> So the only thing that worked for me to fix it was : 1. Open Minecraft with a VPN on 2. Turn the VPN off once you're in minecraft Launcher 3. Start the game and you can play. (This worked for me, IDK if it works for other people aswell) ((It might be a temporary fix for now))
#1476 [11:48] <Anarchy> I found this so
#1477 [11:48] <andrews> Anarchy its not safe to use VPN so i dont recommend you to use that method
#1478 [11:49] <Anarchy> VPN's are safe
#1479 [11:49] <andrews> in my country their not lol
#1480 [11:49] <Anarchy> oh lol
#1481 [11:49] <andrews> anarchy do u play hypixel
#1482 [11:49] <andrews> just asking
#1483 [11:50] <Anarchy> Some times
#1484 [11:50] <Anarchy> i play skyblocks almost all the time
#1485 [11:50] <andrews> i started a survival world with my friend yesterday it was fun but today we didnt play
#1486 [11:50] <andrews> cool
#1487 [11:51] * zDark_HeroChina [webchat@93-45-80-206.ip101.fastwebnet.it] has joined #minecrafthelp
#1488 [11:51] * DezyNaps [webchat@S010600fc8d338023.ed.shawcable.net] has quit. (Quit: webchat.esper.net)
#1489 [11:51] * pineapplepopcorn [webchat@115.178.26.251] has joined #minecrafthelp
#1490 [11:51] <andrews> Anarchy did u just find out about this website
#1491 [11:51] <pineapplepopcorn> hello
#1492 [11:51] <Anarchy> like a hour yeah
#1493 [11:51] <andrews> same
#1494 [11:52] <andrews> i even entered an incorret pass it still says the same thing
#1495 [11:52] <pineapplepopcorn> i need help loggin in. i keep getting the messege "cannot log in, this account is logged into this realm on another device"
#1496 [11:52] * Anarchy [webchat@64-184-142-207.rcabletv.com] has quit. (Quit: webchat.esper.net)
#1497 [11:53] <andrews> there are so many problems with the new launcher
#1498 [11:53] <pineapplepopcorn> damn
#1499 [11:53] <andrews> i miss the old one
#1500 [11:53] <andrews> this one is rigged
#1501 [11:54] <zDark_HeroChina> can someone help me? i'm from italy and the problem is that i cant login it says "make sure that you are connected to wifi and retry" i'm connected but i cant log- my wifi is FASTWEB
#1502 [11:54] * Anarchy [webchat@64-184-142-207.rcabletv.com] has joined #minecrafthelp
#1503 [11:54] <Anarchy> It wotks
#1504 [11:54] <Anarchy> it works
#1505 [11:54] <andrews> zDark_HeroChina we all have that problem
#1506 [11:54] <andrews> what works
#1507 [11:54] <zDark_HeroChina> oh ok
#1508 [11:54] <Anarchy> Im in minecraft
#1509 [11:54] <Anarchy> the vpn worked
#1510 [11:55] <Anarchy> and i can get on any minecraft server
#1511 [11:55] * Ritomonkey [webchat@static-145.132.4.211.ip.telfort.nl] has joined #minecrafthelp
#1512 [11:55] <andrews> oh i thought you meant it worked without the VPN
#1513 [11:55] <Anarchy> So the only thing that worked for me to fix it was : 1. Open Minecraft with a VPN on 2. Turn the VPN off once you're in minecraft Launcher 3. Start the game and you can play. (This worked for me, IDK if it works for other people aswell) ((It might be a temporary fix for now))
#1514 [11:55] <Anarchy> No the vpn worked
#1515 [11:55] <andrews> which VPN did u use
#1516 [11:55] <Ritomonkey> i do not have acces to the gmail i used
#1517 [11:55] <Ritomonkey> help
#1518 [11:55] <Anarchy> TunnelBear
#1519 [11:56] <andrews> k
#1520 [11:56] <andrews> im going to try which me luck
#1521 [11:56] <Jimmy> if its the new launcher why does it work with one account and not another? how do i fix it?
#1522 [11:56] * darkguilhermekdf [webchat@ip-177-75-57-36.explorernet.com.br] has joined #minecrafthelp
#1523 [11:56] <darkguilhermekdf> oi
#1524 [11:56] <andrews> idk
#1525 [11:56] <andrews> Jimmy
#1526 [11:56] <darkguilhermekdf> como fasso o login do minecraft
#1527 [11:57] <andrews> Anarchy its banned from my country lol
#1528 [11:57] <zDark_HeroChina> darkguilhermekdf english pls
#1529 [11:57] <darkguilhermekdf> pls
#1530 [11:57] <darkguilhermekdf> okay. man
#1531 [11:57] <andrews> or use translator
#1532 [11:58] <darkguilhermekdf> my no conectin login for my minecraft
#1533 [11:58] <zDark_HeroChina> they should put the old patch
#1534 [11:58] <Ritomonkey> i do not have acces to the gmail is used for my account HELP!!!
#1535 [11:58] <andrews> darkguilhermekdf we all have that problen
#1536 [11:58] <zDark_HeroChina> darkguilhermekdf we all have this problem
#1537 [11:58] <andrews> lol
#1538 [11:58] <Ritomonkey> how can you fix it
#1539 [11:59] <andrews> use a VPN t
#1540 [11:59] <andrews> actually nvm
#1541 [11:59] <darkguilhermekdf> nooooooooooooo
#1542 [11:59] <Anarchy> So the only thing that worked for me to fix it was : 1. Open Minecraft with a VPN on 2. Turn the VPN off once you're in minecraft Launcher 3. Start the game and you can play. (This worked for me, IDK if it works for other people aswell) ((It might be a temporary fix for now))
#1543 [11:59] <andrews> thats for another problem
#1544 [11:59] <darkguilhermekdf> flw
#1545 [11:59] <darkguilhermekdf> my inbor
#1546 [11:59] <darkguilhermekdf> no my english kskskskskks
#1547 [12:00] <zDark_HeroChina> Ritomonkey you cant
#1548 [12:00] * TheDarkRuby245 [webchat@net-188-153-203-165.cust.vodafonedsl.it] has joined #minecrafthelp
#1549 [12:00] <TheDarkRuby245> ok
#1550 [12:00] <andrews> i miss minecraft already lol
#1551 [12:00] <andrews> once minecraft becomes popular again they do this lol
#1552 [12:01] <zDark_HeroChina> will they backup to the old patch?
#1553 [12:01] <Ritomonkey> i just wana play mine craft like pewdiepie
#1554 [12:01] <TheDarkRuby245> i miss my (google) account password and my security questions
#1555 [12:01] <andrews> i hope so
#1556 [12:01] <andrews> loll
#1557 [12:01] * DrJ [webchat@141-126-209-225.dhcp.chtrptr.net] has joined #minecrafthelp
#1558 [12:02] <zDark_HeroChina> so we can do nothing
#1559 [12:02] <andrews> ii have been here for almost an hout
#1560 [12:02] <zDark_HeroChina> then i leave bye
#1561 [12:02] <andrews> bye
#1562 [12:02] <TheDarkRuby245> ?
#1563 [12:02] * DrJ [webchat@141-126-209-225.dhcp.chtrptr.net] has quit. (Client Quit)
#1564 [12:02] * zDark_HeroChina [webchat@93-45-80-206.ip101.fastwebnet.it] has quit. (Quit: webchat.esper.net)
#1565 [12:02] <andrews> there was an update but it was useless
#1566 [12:02] * Ritomonkey [webchat@static-145.132.4.211.ip.telfort.nl] has quit. (Quit: webchat.esper.net)
#1567 [12:02] <TheDarkRuby245> for what
#1568 [12:03] <GamingWithMarc> update the launcher a new update has come out
#1569 [12:03] <GamingWithMarc> update the launcher a new update has come out
#1570 [12:03] <GamingWithMarc> update the launcher a new update has come out
#1571 [12:03] <TheDarkRuby245> did it first.
#1572 [12:03] <andrews> when now
#1573 [12:04] <andrews> because there was one like 30 mins ago
#1574 [12:04] <TheDarkRuby245> someone that can help me?
#1575 [12:04] <andrews> whats ur problem TheDarkRuby245
#1576 [12:04] <TheDarkRuby245> i wrote it first
#1577 [12:04] <GamingWithMarc> I still can not do it
#1578 [12:04] <andrews> oh
#1579 [12:05] <TheDarkRuby245> ???
#1580 [12:05] * Nemi [webchat@ti0059a400-4796.bb.online.no] has joined #minecrafthelp
#1581 [12:06] <TheDarkRuby245> andrews
#1582 [12:06] <andrews> ?
#1583 [12:06] <Nemi> After pressing the play button, the game is loading for a while before it comes up does not respond message and the game crashing.
#1584 [12:06] <andrews> i cant find it
#1585 [12:06] <andrews> is it the internet thing
#1586 [12:06] <TheDarkRuby245> wait a sec
#1587 [12:07] <TheDarkRuby245> i miss my (google) account password and my security questions
#1588 [12:07] <TheDarkRuby245> lost*
#1589 [12:07] <andrews> so u forgot ur password
#1590 [12:07] <TheDarkRuby245> of my google account
#1591 [12:08] <andrews> reset the passworfd
#1592 [12:08] <andrews> password
#1593 [12:08] <TheDarkRuby245> i can't
#1594 [12:08] <andrews> and that account is connected to ur minecraft account
#1595 [12:08] <TheDarkRuby245> google can't verify that i'm the owner
#1596 [12:08] <TheDarkRuby245> yes
#1597 [12:09] <andrews> search it up
#1598 [12:09] <andrews> if u did not
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#1600 [12:09] * Nemi [webchat@ti0059a400-4796.bb.online.no] has quit. (Client Quit)
#1601 [12:09] <TheDarkRuby245> ?
#1602 [12:10] <andrews> but there are a lot of operators so they could help
#1603 [12:10] <andrews> wait i will try to fix it
#1604 [12:10] <andrews> help*
#1605 [12:10] <TheDarkRuby245> what have i to search
#1606 [12:11] <andrews> search up what to do if u forgot ur gmail password
#1607 [12:11] <TheDarkRuby245> ah ok
#1608 [12:12] <TheDarkRuby245> but u can't do nothing to help me?
#1609 [12:12] * Plzhelp [webchat@47-210-65-202.bssrcmtk02.res.dyn.suddenlink.net] has joined #minecrafthelp
#1610 [12:12] <andrews> im not an operator tho but im trying to help
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#1613 [12:13] <TheDarkRuby245> thank you
#1614 [12:13] <GamingWithMarc> thank you
#1615 [12:13] <andrews> hopefully by tomorrow all these problems will be fixed
#1616 [12:13] <andrews> youwelcome TheDarkRuby245
#1617 [12:13] * Nemi [webchat@ti0059a400-4796.bb.online.no] has joined #minecrafthelp
#1618 [12:14] <andrews> still no update
#1619 [12:14] * Anarchy [webchat@64-184-142-207.rcabletv.com] has quit. (Quit: webchat.esper.net)
#1620 [12:14] * c_ayy_den [webchat@ip72-203-23-9.lv.lv.cox.net] has joined #minecrafthelp
#1621 [12:15] <andrews> im leaving bye
#1622 [12:15] <TheDarkRuby245> bye
#1623 [12:15] * Amitav [webchat@mta24.smtp-rocks.com] has quit. (Quit: webchat.esper.net)
#1624 [12:15] <andrews> i have been here for more than an hour but i might come back
#1625 [12:15] <c_ayy_den> hi, my client is working as even though im typing in the correct information, the message i get is Sorry! Make sure your online and try again
#1626 [12:15] <c_ayy_den> isn't*
#1627 [12:15] <Kristian365> hi
#1628 [12:15] <andrews> c_ayy_den we all have this problem
#1629 [12:16] * drizzt_fr [webchat@lfbn-1-3260-97.w90-79.abo.wanadoo.fr] has joined #minecrafthelp
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#1631 [12:16] <drizzt_fr> Hi there
#1632 [12:16] <drizzt_fr> anyone online?
#1633 [12:17] <GamingWithMarc> yes
#1634 [12:17] <c_ayy_den> yea
#1635 [12:17] <drizzt_fr> :)
#1636 [12:17] * TheDarkRuby245 [webchat@net-188-153-203-165.cust.vodafonedsl.it] has quit. (Quit: webchat.esper.net)
#1637 [12:17] <drizzt_fr> quick question
#1638 [12:17] <drizzt_fr> this is about account issues
#1639 [12:17] <andrews> i hate the new launcher
#1640 [12:17] <andrews> it caused these problems
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#1642 [12:18] * andrews [webchat@2.49.61.103] has quit. (Quit: webchat.esper.net)
#1643 [12:19] <drizzt_fr> I've tried to login, and landed on the account migration page, but it says account already migrated. When trying to login with my email adress, I'm wrong password... no email received, despite 2 months I'm trying...
#1644 [12:19] <Nemi> my problem is after i pressing the play button, the game is loading for a while before it comes up does not respond message and the game crashing.
#1645 [12:19] <Nemi> and i can not open the crash raport.... is this because of the new lancher???
#1646 [12:20] * Andymes [webchat@153.red-83-44-180.dynamicip.rima-tde.net] has joined #minecrafthelp
#1647 [12:20] <Andymes> Hello?
#1648 [12:21] <drizzt_fr> I remember the old times... before minecraft been sold...
#1649 [12:22] <drizzt_fr> no headaches, just fun....
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#1653 [12:25] * KekkoForzaRoma [webchat@net-93-67-199-53.cust.vodafonedsl.it] has joined #minecrafthelp
#1654 [12:25] <Andymes> I need help
#1655 [12:25] <c_ayy_den> have any of you guys tried to use the beta launcher?
#1656 [12:25] <Andymes> no, sorry
#1657 [12:25] * andrews [webchat@2.49.61.103] has joined #minecrafthelp
#1658 [12:26] <andrews> Ok thanks
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#1664 [12:32] <RareSnark> Hello, i havent been able to log into my minecraft account due to not being able to remember my password
#1665 [12:32] <c_ayy_den> change your password on your mojang account
#1666 [12:32] <ye> my game won't even open
#1667 [12:32] <c_ayy_den> yea
#1668 [12:32] <RareSnark> i have tried. Though, i am also not sure of the email used
#1669 [12:33] <c_ayy_den> whenever i put my username and password in it tells me i
#1670 [12:33] <c_ayy_den> whenever i put my username and password in it tells me i
#1671 [12:33] * ye [webchat@162-233-141-105.lightspeed.gnvlsc.sbcglobal.net] has left #minecrafthelp
#1672 [12:33] <RareSnark> ive tried many. I have been able to log into it around march. But now i cannot
#1673 [12:33] <c_ayy_den> m not connected to the internet
#1674 [12:33] * andrews [webchat@2.49.61.103] has quit. (Quit: webchat.esper.net)
#1675 [12:34] <RareSnark> I am
#1676 [12:34] <RareSnark> still does not work
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#1680 [12:47] * johhnylivedangerously [webchat@wtbyon9409w-lp130-05-76-71-41-161.dsl.bell.ca] has joined #minecrafthelp
#1681 [12:49] <johhnylivedangerously> Hello, my son saw a youtube video about a good vs evil roman fort defense version of minecraft. I went to the store and purchased Minecraft Master edition and I did not see it there. What have I just bought?! Feeling ripped off and still want to know if it is possible to get the roman fort thing on Xbox1...
#1682 [12:50] * LoM [webchat@cpe-76-183-197-176.tx.res.rr.com] has joined #minecrafthelp
#1683 [12:55] * UseAltf4 [webchat@112-63-20-31.ftth.glasoperator.nl] has joined #minecrafthelp
#1684 [12:55] <UseAltf4> I have an issue where I can not connect to any type of server
#1685 [12:57] * weston [webchat@c-3fdce055.018-46-74686e1.bbcust.telenor.se] has joined #minecrafthelp
#1686 [12:57] <LoM> i tried to play minecraft (java edition) yesterday with my friend, and after the launcher updated, it said i had no connection, despite being connected via ethernet, and restarting my computer didn't change this. after signing out to see if that might fix it, i am now unable to sign in again, getting a message of "Sorry! Make sure you are online an
#1687 [12:57] <LoM> d try again," despite still having the same ethernet connection from yesterday. is there any sort of idea what might be wrong?
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#1692 [13:01] <BigStomper> I can not loggin in to my account every time i try i get the error massage that i have to check if i am online
#1693 [13:01] <BigStomper> wtf please fix this shit i wanna play!
#1694 [13:01] <Absol> BigStomper: Please keep it civil
#1695 [13:02] <Nate5> Im not white listed on my friends server but there isnt a list
#1696 [13:02] <BigStomper> but then pls fix it!!
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#1702 [13:05] <Dokusei43> Hi, Im currently trying to get back into minecraft but the game keeps on crashing
#1703 [13:05] * Shadowstorm_19 [webchat@dslb-084-058-035-073.084.058.pools.vodafone-ip.de] has joined #minecrafthelp
#1704 [13:05] <Shadowstorm_19> Hello?
#1705 [13:05] * Nate5 [webchat@pool-108-27-46-240.nycmny.fios.verizon.net] has quit. (Client Quit)
#1706 [13:05] <DionJoshua> Hi! I used to play Minecraft around 2 years ago, and I decided to stop. I want to play again but I can't login. The login website shows that my username or password is wrong, but I am sure that they are right (I wrote them down when I created them). Also, when I try to find my password by filling in my email in the 'forgot password page' I dont get
#1707 [13:05] <DionJoshua> an email. I have checked the 'Didnt receive the email' website but none of the problems apply to me.
#1708 [13:05] <Dokusei43> i looked in the task manager to see if anything was running the background but there was nothinh
#1709 [13:05] * Gabriele1234 [webchat@93-50-83-36.ip151.fastwebnet.it] has joined #minecrafthelp
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#1713 [13:06] <Petterpat> Hello?
#1714 [13:07] * Dokusei43 [webchat@ool-182ef5f1.dyn.optonline.net] has quit. (Client Quit)
#1715 [13:07] <Petterpat> Tell me when you are there.
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#1717 [13:09] * Key [webchat@ool-457e95d0.dyn.optonline.net] has quit. (Quit: webchat.esper.net)
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#1721 [13:11] <Alex3> I cannot get past the mojang loading screen
#1722 [13:12] * Petterpat [webchat@ti0088a400-2504.bb.online.no] has quit. (Quit: webchat.esper.net)
#1723 [13:12] <Alex3> i get this message
#1724 [13:12] <Alex3> Java(TM) Platform SE binary has stopped working
#1725 [13:12] * Alex3 [webchat@cpc122870-stev8-2-0-cust45.9-2.cable.virginm.net] has quit. (Client Quit)
#1726 [13:12] * Petter [webchat@ti0088a400-2504.bb.online.no] has joined #minecrafthelp
#1727 [13:14] <Petter> This is my error message. Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL. I have searched on many websites, how to update drivers and like that but i dont understand the instructions so good. Can you help me solve this problem? So i can play minecraft again.
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#1735 [13:32] * Fealtous [webchat@mta-98-11-200-208.stny.rr.com] has joined #minecrafthelp
#1736 [13:33] <johhnylivedangerously> Hello, my son saw a youtube video about a good vs evil roman fort defense version of minecraft. I went to the store and purchased Minecraft Master edition and I did not see it there. What have I just bought?! Feeling ripped off and still want to know if it is possible to get the roman fort thing on Xbox1...
#1737 [13:33] <urielsalis> johhnylivedangerously, one sec
#1738 [13:34] <Fealtous> Oh, huh, well that notice from Absol answered my question, though I'm curious if there's a workaround?
#1739 [13:34] <urielsalis> johhnylivedangerously, you bought this right? https://www.amazon.com/Minecraft-Master-Collection-Xbox-One/dp/B07HBWXFNC
#1740 [13:34] <urielsalis> Fealtous, beta launcher has a workaround, test if that works for you
#1741 [13:35] <Fealtous> Woot! Thank you urielsalis. Hopefully this will extend to modded
#1742 [13:36] <urielsalis> johhnylivedangerously, and the video you were seeing is this? https://www.youtube.com/watch?v=mFwSgUMlG0I
#1743 [13:36] * johhnylivedangerously [webchat@wtbyon9409w-lp130-05-76-71-41-161.dsl.bell.ca] has quit. (Quit: webchat.esper.net)
#1744 [13:37] * c_ayy_den [webchat@ip72-203-23-9.lv.lv.cox.net] has joined #minecrafthelp
#1745 [13:37] <c_ayy_den> has anyone found a solution for macbook?
#1746 [13:38] * limpfry [webchat@65-102-90-212.sxfl.qwest.net] has joined #minecrafthelp
#1747 [13:39] <limpfry> my worlds keep getting deleted
#1748 [13:39] * johnnylivedangerously [webchat@wtbyon9409w-lp130-05-76-71-41-161.dsl.bell.ca] has joined #minecrafthelp
#1749 [13:39] <johnnylivedangerously> urielsalis are you still here? I got botted
#1750 [13:39] <johnnylivedangerously> booted
#1751 [13:40] * DrJ [webchat@141-126-209-225.dhcp.chtrptr.net] has joined #minecrafthelp
#1752 [13:40] * SUP [webchat@pool-100-8-97-133.nwrknj.fios.verizon.net] has joined #minecrafthelp
#1753 [13:40] <DrJ> why cant i login
#1754 [13:40] <limpfry> this has got to be the worst support system ive ever seen
#1755 [13:40] <DrJ> nigga
#1756 [13:40] <Absol> DrJ: Please keep it civil
#1757 [13:40] <johnnylivedangerously> I bought Minecraft Master edition for Xbox 1 ... can I still get the good vs evil roman fort addon or just for PC?
#1758 [13:41] <SUP> i have delete this game sent 11 email with all my information but the company does not wish to comply and shutdown my account
#1759 [13:41] * Dan [webchat@2.31.162.3] has joined #minecrafthelp
#1760 [13:42] <limpfry> My worlds keep getting deleted, and I make frequent backups, but whenever I load up the backup it starts me all the way over
#1761 [13:43] <johnnylivedangerously> urielsalis: the video my son watched --> https://www.youtube.com/watch?v=14gJDgmXJbM
#1762 [13:43] <Petter> can someone answer my quesion7
#1763 [13:44] * c_ayy_den [webchat@ip72-203-23-9.lv.lv.cox.net] has quit. (Quit: webchat.esper.net)
#1764 [13:44] <limpfry> no because this "support system" is a joke
#1765 [13:44] * Dan [webchat@2.31.162.3] has quit. (Client Quit)
#1766 [13:44] <Petter> is there something else support system they have?
#1767 [13:44] <urielsalis> johnnylivedangerously, yeah, same guy
#1768 [13:44] <urielsalis> johnnylivedangerously, those videos are not real
#1769 [13:44] <johnnylivedangerously> ifigured as much
#1770 [13:44] * limpfry [webchat@65-102-90-212.sxfl.qwest.net] has quit. (Quit: webchat.esper.net)
#1771 [13:44] <urielsalis> johnnylivedangerously, he has instructions in how to make them https://www.youtube.com/watch?v=EWkbYLtM58E&list=PLMB8MGbYATTifnFBclBoHspOb1kqplUh0&index=4&t=0s
#1772 [13:45] <urielsalis> johnnylivedangerously, but thats also using mods so its the java edition of Minecraft, not Xbox one
#1773 [13:45] <Petter> uriel, can you read my question
#1774 [13:45] <johnnylivedangerously> Do you know what benefit there is to having Minecraft Master Edition vs regular minecraft?
#1775 [13:45] <urielsalis> ??> Petter win/dxdiag
#1776 [13:45] <Absol> Petter: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1777 [13:45] <Petter> k
#1778 [13:45] <urielsalis> johnnylivedangerously, I think you just get some minecoins(currency to buy stuff in game) and some extra skins+maps
#1779 [13:45] <johnnylivedangerously> omg ... I got 1000 mincraft points for $50 <-- HOSED!
#1780 [13:46] <urielsalis> johnnylivedangerously, if I were you, I would refund it and just get the xbox game pass
#1781 [13:46] <johnnylivedangerously> next stop Microdsoft for refund...
#1782 [13:46] <urielsalis> johnnylivedangerously, its monthly, but you get over 100 games
#1783 [13:46] <johnnylivedangerously> your an ace uriel - thanks
#1784 [13:46] <Fealtous> Mind if I get forwarded to a modded support place?
#1785 [13:47] * Erlend [webchat@109.92-220-248.customer.lyse.net] has joined #minecrafthelp
#1786 [13:47] <urielsalis> Fealtous, discord.gg/minecraft
#1787 [13:47] <SUP> if i don t get a answer i will have to file a claim
#1788 [13:47] * johnnylivedangerously [webchat@wtbyon9409w-lp130-05-76-71-41-161.dsl.bell.ca] has quit. (Quit: webchat.esper.net)
#1789 [13:47] <urielsalis> ??> SUP info/volunteer
#1790 [13:47] <Absol> SUP: The people in this channel offering assistance have no affiliation with Mojang, and are volunteering their time.
#1791 [13:47] <SUP> TO This company
#1792 [13:47] <urielsalis> ??> SUP account/send-email
#1793 [13:47] <Absol> SUP: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1794 [13:47] * Erlend [webchat@109.92-220-248.customer.lyse.net] has quit. (Client Quit)
#1795 [13:47] <Absol> SUP: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1796 [13:48] <SUP> i will gladly do
#1797 [13:48] * Petter [webchat@ti0088a400-2504.bb.online.no] has quit. (Quit: webchat.esper.net)
#1798 [13:48] <SUP> if i do not get them to comply with my delete game and pay for by me and the 11 emails i sent to them taking No ACTION!!!
#1799 [13:49] <urielsalis> SUP, mind explaining what you want them to do? delete all the data about you? refund your game?
#1800 [13:49] <SUP> this is my final warning
#1801 [13:50] * urielsalis kicked SUP from #minecrafthelp (Reason: UP :Final warning to a volunteer channel? Here is the door. Send a email to https://help.mojang.com/customer/portal/emails/new)
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#1806 [13:53] <urielsalis> o/ swerre16
#1807 [13:53] <swerre16> allo
#1808 [13:53] * Petter [webchat@ti0088a400-2504.bb.online.no] has joined #minecrafthelp
#1809 [13:53] <Petter> Guys?
#1810 [13:54] <urielsalis> hi Petter
#1811 [13:54] <Petter> I did the instructions
#1812 [13:54] <urielsalis> Petter, got the link?
#1813 [13:54] <Petter> And i gotthe link, you wantto check it?
#1814 [13:54] * NatsukiShinomiya [webchat@148.56.135.148] has joined #minecrafthelp
#1815 [13:54] <Petter> yap
#1816 [13:54] <urielsalis> Petter, send it here please
#1817 [13:54] <Petter> https://paste.ubuntu.com/p/3SWb2BXkdt/
#1818 [13:55] <urielsalis> Petter, ugh lenovo, you need to go here https://support.lenovo.com/es/en/ and use the autodetector
#1819 [13:55] <NatsukiShinomiya> Hey, please, give me a hand. I cannot get to log into the launcher. It says I'm not connected but my Internet connection works just fine
#1820 [13:55] <urielsalis> Petter, once that is done, download the VGA/video drivers
#1821 [13:56] <Petter> ok budd (y)
#1822 [13:56] <urielsalis> NatsukiShinomiya, see the message Absol sent you when you logged in
#1823 [13:56] <NatsukiShinomiya> Oh, okay
#1824 [13:56] <swerre16> So i got issues with getting some server plugin to work
#1825 [13:56] <swerre16> Totally new to server hosting
#1826 [13:56] <Petter> where is the autodectetor?
#1827 [13:57] <urielsalis> ??> swerre16 mods
#1828 [13:57] <Absol> swerre16: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#1829 [13:57] <urielsalis> Petter, in the PC tab
#1830 [13:57] <Absol> swerre16: You can try seeking help on the forum https://www.minecraftforum.net/forums/support/java-edition-support , or FTB subreddit https://www.reddit.com/r/feedthebeast/
#1831 [13:57] <Jimmy> hello, i cant log in. getting invalid username or password. i have reset my password multiple times in the past few weeks. i have never logged in to any third party things. i can log in on my this pc with my another account just not mine
#1832 [13:57] <Petter> Do i need to go through the support thing?
#1833 [13:58] * framber [webchat@cpe-75-186-5-84.cinci.res.rr.com] has joined #minecrafthelp
#1834 [13:58] * Nemi [webchat@ti0059a400-4796.bb.online.no] has joined #minecrafthelp
#1835 [13:58] * cesar [webchat@cpe-69-23-150-69.elp.res.rr.com] has joined #minecrafthelp
#1836 [13:59] <urielsalis> Petter, yes
#1837 [13:59] <framber> i put in the right info in but it wont let me log in
#1838 [13:59] <urielsalis> ??> Jimmy tools/hjt
#1839 [13:59] <Absol> Jimmy: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1840 [13:59] <Absol> Jimmy: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1841 [13:59] <urielsalis> framber, what happens when you try?
#1842 [13:59] <cesar> I need help
#1843 [13:59] <framber> it say its not the right info
#1844 [13:59] <urielsalis> ??> framber tools/hjt
#1845 [13:59] <Absol> framber: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1846 [13:59] <Absol> framber: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1847 [14:00] <cesar> im having a problem to were when I put all my info it says im offline when im clearly not can someone tell me what to do?
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#1850 [14:00] <urielsalis> cesar, see the message Absol sent you when you logged in
#1851 [14:01] <Jimmy> https://paste.ubuntu.com/p/h5tKS37dCq/
#1852 [14:01] <cesar> yes
#1853 [14:01] * NatsukiShinomiya [webchat@148.56.135.148] has quit. (Quit: webchat.esper.net)
#1854 [14:01] <Petter> how the heeck can wecheck what series this pc have?
#1855 [14:02] <Petter> is there any webste to check?
#1856 [14:02] <urielsalis> Petter, the lenovo autodetector should do that for you
#1857 [14:02] <Petter> Iam going though the support things, and it need series and all of thattypes
#1858 [14:03] <Petter> oh wait nvm
#1859 [14:03] <urielsalis> Petter, go here https://pcsupport.lenovo.com/es/en/
#1860 [14:03] <urielsalis> Petter, and click detect my serial number
#1861 [14:03] <Petter> yup i found it rn
#1862 [14:03] <Petter> a LSBsetup downloaded automatic, it is fine?
#1863 [14:03] <cesar> hheloo?
#1864 [14:04] <Petter> lenovo service bridge
#1865 [14:05] * orophin [webchat@e7-72-0-253-97.dynamic.sthy.maskatel.ca] has joined #minecrafthelp
#1866 [14:05] <cesar> canthis happened when my Minecraft updated
#1867 [14:05] <cesar> this
#1868 [14:05] <orophin> it says i am offline on the client
#1869 [14:05] <cesar> same here
#1870 [14:06] <urielsalis> orophin, see the message Absol sent you when you joined
#1871 [14:06] <urielsalis> Petter, yes
#1872 [14:06] * Nominisic [webchat@50.127.214.143] has joined #minecrafthelp
#1873 [14:07] <Petter> ok downloading it rn
#1874 [14:07] <Petter> done
#1875 [14:07] <orophin> ok
#1876 [14:07] <Petter> do i need to get some information on that app?
#1877 [14:07] <orophin> i am looking at it
#1878 [14:07] <orophin> do i need to download it all?
#1879 [14:07] <urielsalis> Petter, download the video/vga drivers
#1880 [14:07] <urielsalis> orophin, download what?
#1881 [14:07] <Petter> link?
#1882 [14:08] <urielsalis> Petter, should be on that op
#1883 [14:08] <orophin> i opened up the link, but now what
#1884 [14:08] <GamingWithMarc> Hello I have a problem that I can not log in minecraft, because the launch tells me that my ACC is not online, what do I have to do to steal it online?
#1885 [14:08] * swerre16 [webchat@81-232-121-89-no19.tbcn.telia.com] has quit. (Quit: webchat.esper.net)
#1886 [14:08] <orophin> ?
#1887 [14:08] <urielsalis> Petter, you can send me your serial number if you have that
#1888 [14:08] <cesar> -_- tells me sorry plz make sure our online and try again
#1889 [14:08] <urielsalis> GamingWithMarc, see the message Absol sent you when you logged in
#1890 [14:09] * Nominisic [webchat@50.127.214.143] has quit. (Client Quit)
#1891 [14:10] <cesar> what does this mean?
#1892 [14:10] <Petter> it says i alrady have downloaded the lsb, but i cant find it........ -..-.-.
#1893 [14:11] <Petter> nvm found it
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#1895 [14:11] <cesar> ????
#1896 [14:12] <cesar> im typing everything roght and tells me im offline
#1897 [14:12] <cesar> right
#1898 [14:12] <Petter> found the lenovo thing, clicking on it but it doesnt want to open the app. :/
#1899 [14:13] <orophin> i am still confused on the whole thing
#1900 [14:13] <orophin> or even what to do
#1901 [14:14] <Petter> I found my serial number, you need it?
#1902 [14:14] <orophin> i dont even know how to change into the beta version because i dont know where the settings are
#1903 [14:16] <orophin> ?
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#1905 [14:17] <Petter> heres my serial number: WB12840713
#1906 [14:17] <urielsalis> Petter, one second
#1907 [14:17] <Petter> k
#1908 [14:18] <urielsalis> Petter, download and install the things under display and video graphics here https://pcsupport.lenovo.com/es/en/products/laptops-and-netbooks/ideapad-s-series-netbooks/ideapad-s510p-notebook/80bn/59384909/wb12840713/downloads
#1909 [14:19] <Petter> oki
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#1911 [14:19] <Petter> do i need to download all of the things?
#1912 [14:19] <Sebbe> hey
#1913 [14:19] * ciwa [webchat@ip503dfc1f.speed.planet.nl] has joined #minecrafthelp
#1914 [14:20] <Petter> nvm i found the tab display and video graphic
#1915 [14:20] <ciwa> someone else getting an error that you have to be online
#1916 [14:20] <ciwa> to lign
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#1918 [14:20] <ciwa> login
#1919 [14:20] <orophin> yes
#1920 [14:20] * test [webchat@static.masmovil.com] has joined #minecrafthelp
#1921 [14:20] <orophin> and i still dont know what to do
#1922 [14:21] <urielsalis> If you are getting a message that the launcher is offline, its a known issue. Please refer to https://bugs.mojang.com/browse/MCL-11112 for updates
#1923 [14:21] <orophin> ok but where is the settings?
#1924 [14:21] <ciwa> yea
#1925 [14:22] <Petter> im downloading the three differents things under the displany and video graphic tab urielsalis,
#1926 [14:22] * Memes [webchat@2.49.61.103] has joined #minecrafthelp
#1927 [14:23] <Memes> Hi
#1928 [14:24] <ciwa> orophinj
#1929 [14:24] <ciwa> im going to try something and will let you know if it worked
#1930 [14:25] <Memes> when will the offline glitch get patched
#1931 [14:25] <ciwa> yea its cancer annoying
#1932 [14:25] <orophin> yeh
#1933 [14:26] * rskier [webchat@toroon2928w-lp130-01-70-54-79-166.dsl.bell.ca] has joined #minecrafthelp
#1934 [14:27] * ciwa [webchat@ip503dfc1f.speed.planet.nl] has quit. (Quit: webchat.esper.net)
#1935 [14:27] <orophin> ?
#1936 [14:28] * EthoWulfsbloot [webchat@ti0005q162-7306.bb.online.no] has joined #minecrafthelp
#1937 [14:28] <EthoWulfsbloot> Hello?
#1938 [14:29] <rskier> even though it updated i still cant login to minecraft because it says that im offline even though im online
#1939 [14:29] <urielsalis> If you are getting a message that the launcher is offline, its a known issue. Please refer to https://bugs.mojang.com/browse/MCL-11112 for updates
#1940 [14:30] <EthoWulfsbloot> For me, despite using the proper email address with no spelling mistakes or password mistakes. I cannot log into Mojang. Despite that I also have a mojang account under the proper email address. Infact, when I go to reset my password, Mojang does not send me an email to do so - and when I select the article to help me with it, it just brings me rig
#1941 [14:30] <EthoWulfsbloot> ht back to the start.
#1942 [14:31] <urielsalis> EthoWulfsbloot, what message are you getting
#1943 [14:32] <EthoWulfsbloot> Aside from your password is invalid, none.
#1944 [14:32] <urielsalis> ??> EthoWulfsbloot tools/hjt
#1945 [14:32] <Absol> EthoWulfsbloot: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1946 [14:32] <Absol> EthoWulfsbloot: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1947 [14:32] <Jimmy> i keep getting told invalid username or password. i have tried resetting my password multiple times over the past few weeks. i can log in on my pc under a different account. just not mine.
#1948 [14:32] <EthoWulfsbloot> Yeah Absol i'm not going to trust a random download.. even from Mojang. Sorry.
#1949 [14:32] * Petter [webchat@ti0088a400-2504.bb.online.no] has quit. (Quit: webchat.esper.net)
#1950 [14:33] <EthoWulfsbloot> Jimmy, i'm having a similar problem - I cannot reset my password because mojang will not send me an email to do so. Despite being signed up with them
#1951 [14:33] <urielsalis> EthoWulfsbloot, we are not Mojang
#1952 [14:33] <urielsalis> EthoWulfsbloot, and you can google the link yourself if you want :)
#1953 [14:33] * test [webchat@static.masmovil.com] has quit. (Quit: webchat.esper.net)
#1954 [14:33] <Jimmy> i am getting the email and i can reset it but it still doesnt work
#1955 [14:33] <EthoWulfsbloot> Well then Mojang is just useless..
#1956 [14:34] <rskier> did you just call mojang useless
#1957 [14:34] <EthoWulfsbloot> Yes. I did. Because they make other people handle their problems instead of doing it themselves.
#1958 [14:34] <rskier> thats insulting a group of people
#1959 [14:34] <urielsalis> ?? info/volunteer
#1960 [14:34] <Absol> info/volunteer: The people in this channel offering assistance have no affiliation with Mojang, and are volunteering their time.
#1961 [14:34] <rskier> i hate it when people call mojang or microsoft useless
#1962 [14:34] <EthoWulfsbloot> If it's volunteer then why are you linked to their website..
#1963 [14:35] * orophin [webchat@e7-72-0-253-97.dynamic.sthy.maskatel.ca] has quit. (Quit: webchat.esper.net)
#1964 [14:35] <EthoWulfsbloot> I don't care really rskier. It's not like we'll ever meet in real life. The one thing I want to know is was there a time period when accounts were deleted?
#1965 [14:35] <urielsalis> EthoWulfsbloot, it does say in the email that is a volunteer channel
#1966 [14:35] * Petter [webchat@ti0088a400-2504.bb.online.no] has joined #minecrafthelp
#1967 [14:35] <urielsalis> EthoWulfsbloot, no
#1968 [14:35] <EthoWulfsbloot> I'm not getting emails.
#1969 [14:35] * rskier [webchat@toroon2928w-lp130-01-70-54-79-166.dsl.bell.ca] has quit. (Quit: webchat.esper.net)
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#1972 [14:36] <Jimmy> <@urielsalis> do you have any idea what might be wrong
#1973 [14:37] <urielsalis> ??> EthoWulfsbloot account/send-emails
#1974 [14:37] <urielsalis> ??> EthoWulfsbloot account/send-email
#1975 [14:37] <Absol> EthoWulfsbloot: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1976 [14:37] <Absol> EthoWulfsbloot: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1977 [14:37] <urielsalis> ??> Jimmy tools/hjt
#1978 [14:37] <Absol> Jimmy: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1979 [14:37] <Absol> Jimmy: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
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#1981 [14:37] <Jimmy> i did that
#1982 [14:37] <Jimmy> and i sent the link
#1983 [14:38] <MaKje8> can someone help me with this. I get kicked out of realm and get this message internal exception: java.io.ioexception: an existing connection was forcibly closed by the remote host
#1984 [14:39] <Petter> uriek?
#1985 [14:39] <Petter> uriel*
#1986 [14:39] <urielsalis> MaKje8, you are the owner?
#1987 [14:39] <MaKje8> yes
#1988 [14:39] <urielsalis> Jimmy, can you paste the link here?
#1989 [14:39] <urielsalis> MaKje8, can you try restarting the realm?
#1990 [14:39] <urielsalis> Petter, yes?
#1991 [14:39] <Jimmy> https://paste.ubuntu.com/p/h5tKS37dCq/
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#1993 [14:39] <MaKje8> have done that
#1994 [14:39] <JohnWick> Hello?
#1995 [14:40] <Petter> Should the error be fixed when i have downloading the the three things under display and videp graphioc?
#1996 [14:40] <MaKje8> it didnt work
#1997 [14:41] <urielsalis> Petter, download them, install them, then restart
#1998 [14:41] * Petter [webchat@ti0088a400-2504.bb.online.no] has quit. (Quit: webchat.esper.net)
#1999 [14:41] <urielsalis> ??> Jimmy av/adwcleaner
#2000 [14:41] <Absol> Jimmy: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#2001 [14:41] <Absol> Jimmy: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#2002 [14:41] <Memes> urielsalis how do i change my game launcher to beta?
#2003 [14:41] * Evgeniya [webchat@broadband-37-110-125-44.ip.moscow.rt.ru] has joined #minecrafthelp
#2004 [14:42] <Jimmy> ok thanks
#2005 [14:42] <urielsalis> ??> Memes launcher/revert-beta
#2006 [14:42] <Absol> Memes: Go to your .minecraft folder
#2007 [14:42] <Absol> Memes: In that folder, edit 'launcher_profiles.json'. At the bottom of the file and change "channel": "beta", to "channel": "release"
#2008 [14:42] <urielsalis> Memes, but do the opposite, changing channel to beta instead of release
#2009 [14:42] <JohnWick> Anybody else getting a problem that doesn't allow you to sign in because it says you aren't online?
#2010 [14:42] <Memes> Ok, Thanks
#2011 [14:43] <JohnWick> I can't seem to sign in at all and none of the fixes I saw did anything for me
#2012 [14:43] * framber [webchat@cpe-75-186-5-84.cinci.res.rr.com] has joined #minecrafthelp
#2013 [14:43] <framber> i need help
#2014 [14:43] <Evgeniya> Good day. Just bought the game, the launcher when trying to enter writes: "Sorry! Make sure you are online and try again."
#2015 [14:43] <Evgeniya> With the Internet, everything is good, what could be the problem? I apologize for possible inaccuracies, I communicate with the translator.
#2016 [14:43] <urielsalis> If you are getting a message that the launcher is offline, its a known issue. Please refer to https://bugs.mojang.com/browse/MCL-11112 for updates
#2017 [14:43] <JohnWick> yeah just got that as well mate
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#2019 [14:44] <framber> there are two different password im confused
#2020 [14:45] <framber> for mojang and mincraft
#2021 [14:45] <framber> i need help with the mincraft one
#2022 [14:45] <framber> i forgot it
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#2025 [14:47] <HELP_NEEDED> i need help with both of my passwords mainly the minecraft one
#2026 [14:47] <chris> I open the launcher then click play then it goes on the mojang loading screen and then it freezes and says not responding.
#2027 [14:47] <HELP_NEEDED> plz
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#2035 [14:56] <Jimmy> hello i am back for further instructions
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#2040 [14:59] <NostalgiaGamin> Is it already a known issue about not being able log in/play the game? Every time I try to log in it says "Sorry! Make sure you are online and try again." I am connected to the internet and everything on my PC is up to date
#2041 [14:59] * pairel [webchat@CPE688f2e1b5f53-CM688f2e1b5f50.cpe.net.fido.ca] has joined #minecrafthelp
#2042 [14:59] <pairel> hey
#2043 [14:59] * Petter [webchat@ti0088a400-2504.bb.online.no] has joined #minecrafthelp
#2044 [14:59] <Petter> Guys
#2045 [14:59] * will [webchat@108-214-201-250.lightspeed.sndgca.sbcglobal.net] has joined #minecrafthelp
#2046 [14:59] <will> I am trying to invite my friend to my realm and it keeps saying "could not invite the provided name". Please Help!
#2047 [14:59] <NostalgiaGamin> Is it already a known issue about not being able log in/play the game? Every time I try to log in it says "Sorry! Make sure you are online and try again." I am connected to the internet and everything on my PC is up to date
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#2049 [15:00] <urielsalis> will, is he 16 years old or older?
#2050 [15:00] <will> yes
#2051 [15:00] <Petter> Uriel, do you know how to avoid laggy spikes on minecraft?
#2052 [15:00] <urielsalis> will, he was 16 years old or older when he created the account?
#2053 [15:00] <Petter> its little it lagging
#2054 [15:00] <will> yeah
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#2057 [15:00] <will> he created the account yesterday
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#2061 [15:01] <will> Thinking about it though, imight not have been when I created the account
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#2064 [15:02] <Jimmy> urielsalis i have ran that and am ready for further instructions
#2065 [15:02] <pairel> How do you recover a lost transaction ID? I have been locked out of minecraft due to suspicious activity and in order to get my account back, I need to prove the ownership of the account.. I have lost the transaction ID email and the credit card that I had purchased minecraft with has been expired for years..
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#2068 [15:03] <pairel> ?
#2069 [15:03] <will> nevermind I just checked and I was
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#2072 [15:03] <pairel> someone help
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#2076 [15:05] <NostalgiaGamin> Is it already a known issue about not being able log in/play the game? Every time I try to log in it says "Sorry! Make sure you are online and try again." I am connected to the internet and everything on my PC is up to date
#2077 [15:05] * markus [webchat@68.170.122.82] has joined #minecrafthelp
#2078 [15:05] <pairel> plsssssssssssssssss help
#2079 [15:06] <markus> my minecraft realm is lagging really bad and it shouldnt be
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#2081 [15:09] <NostalgiaGamin> i really just want a yes or no... i haven't been able to play the game since I bought it and its very frustrating
#2082 [15:09] <Gralok> I have the same question as NostalgiaGamin :). Getting the same Error " Sorry! Make sure you are online and try again." is there any way to fix it or do I just need to wait patiantly?
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#2088 [15:18] <Elias> if i want do log in my minecraft launcher, the message pops up that im not online thats bullshit..
#2089 [15:18] <Absol> Elias: Please keep it civil
#2090 [15:19] <Elias> pls help me i am searching for answer for 3 hours now...
#2091 [15:19] * crafter [webchat@host-24-112-31-129.vyvebroadband.net] has joined #minecrafthelp
#2092 [15:19] <crafter> hello
#2093 [15:19] <crafter> i need some help with my minecraft
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#2095 [15:21] <crafter> my minecraft.net account is saying invalid email/password. and i know it is the correct one because im logged in at home
#2096 [15:24] <NostalgiaGamin> Is it already a known issue about not being able log in/play the game? Every time I try to log in it says "Sorry! Make sure you are online and try again." I am connected to the internet and everything on my PC is up to date
#2097 [15:25] <crafter> must be, because i can't login either. and i was reading where people are saying it's common.
#2098 [15:27] * sicksadlife [webchat@93-34-235-5.ip52.fastwebnet.it] has joined #minecrafthelp
#2099 [15:29] * Vini_roja [webchat@168-121-149-239.webbytelecom.com.br] has joined #minecrafthelp
#2100 [15:29] <Vini_roja> Hey I dont know my old mojang username
#2101 [15:33] <sicksadlife> hello :) I tried to login into my account but it tells me that I`m offline. (I have minecraft java) I already tried to turn off my laptop and I tried to delete some file that blocked it. But its still not working. thanks :)
#2102 [15:35] * AntoNov98 [webchat@51.179.100.216] has joined #minecrafthelp
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#2105 [15:36] <Althaf> hello
#2106 [15:36] <AntoNov98> hello
#2107 [15:36] <Althaf> my minecraft account has been hacked
#2108 [15:36] <Althaf> how do i get it back?
#2109 [15:36] <AntoNov98> i have problem with my account too
#2110 [15:36] <Althaf> oh
#2111 [15:36] <AntoNov98> so we bot stuck xd
#2112 [15:37] <Althaf> lol true
#2113 [15:37] <Althaf> i hate hackers man
#2114 [15:37] <AntoNov98> what issue do u have?
#2115 [15:37] <AntoNov98> can't log in?
#2116 [15:37] <AntoNov98> cause i got this problem
#2117 [15:37] <Althaf> some hacker changed my email and pass
#2118 [15:37] <Althaf> changed the email to ijitter123@gmail.com idk about the pass
#2119 [15:37] <AntoNov98> ok, i do think it's server problem then
#2120 [15:37] <AntoNov98> oh
#2121 [15:37] <AntoNov98> that's sad
#2122 [15:37] <Althaf> yup
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#2127 [15:41] * NikeLover [webchat@m83-182-185-77.cust.tele2.se] has joined #minecrafthelp
#2128 [15:41] <NikeLover> Hi
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#2130 [15:42] <rskier> why hasnt the bug with the launcher been fixed yet
#2131 [15:43] <rskier> where it says im offline when im really online
#2132 [15:43] <rskier> i just wanna play minecraft
#2133 [15:43] <NikeLover> Hello, I have a really bid issue, when the new launcher was updated, i first tryed to login in to a server, but it does'nt worked, and then i saw a forum, and on the forum it says ''try to log out and then log in again'' and i tried to, and now when i trying to login it doe'nt work, it says: Connect to internet and try again.
#2134 [15:43] <NikeLover> So please can someone help me?
#2135 [15:43] <rskier> im having that issue too
#2136 [15:43] <NikeLover> ok
#2137 [15:43] <rskier> its a known issue
#2138 [15:43] <rskier> https://bugs.mojang.com/browse/MCL-11112
#2139 [15:44] <NostalgiaGamin> omg finally thank you for saying its a known issue ive been looking for any sort of update for awhile
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#2142 [15:45] <sicksadlife> i have the same problem but the link does only help for mac? because I dont have one so that doesnt work for me
#2143 [15:46] <Godssent2> Someone help i cant log in to MC since the new launcher has come out just says "Sorry make sure you are online and try again"
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#2145 [15:46] * Crafter [webchat@host-24-112-31-129.vyvebroadband.net] has joined #minecrafthelp
#2146 [15:46] <Crafter> i better not get hacked, because i do no have a transaction id
#2147 [15:47] <samy79> ho un problema con il login
#2148 [15:48] <sicksadlife> I tried to delete a file on my laptop which should have blocked it. But that was not the reason for it in my case. but the files name is `hosts` in case it could help somebody
#2149 [15:48] * Althaf [webchat@CPEac202e10e733-CMac202e10e730.cpe.net.cable.rogers.com] has joined #minecrafthelp
#2150 [15:48] <rskier> why havent mojang updated their twitter to reassure us
#2151 [15:48] <rskier> about this
#2152 [15:48] <Althaf> https://www.dropbox.com/s/8eyxax9vg42zdfk/21Neat%20X%2022Neat%20X%20KMoney%20-%20Filthy%20Remix%20%28Full%20Studio.mp3?dl=0
#2153 [15:48] <sicksadlife> neanch io. ti dice che sei offline anche a te?
#2154 [15:48] * Althaf [webchat@CPEac202e10e733-CMac202e10e730.cpe.net.cable.rogers.com] has quit. (Client Quit)
#2155 [15:49] <samy79> mi dice che non sono connessa ,ma in realtà sono connessa
#2156 [15:49] <Crafter> mojang help
#2157 [15:49] <sicksadlife> si anche da me. e ho provato di tutto
#2158 [15:50] <samy79> speriamo rivolvino
#2159 [15:50] <sicksadlife> hai provato a spegnere il wifi e il computer?
#2160 [15:51] <samy79> ho provato tutto,anche reinstallato
#2161 [15:51] <sicksadlife> anchio...
#2162 [15:52] <sicksadlife> boh strano. spero che rispondano fra un po perche non trovo la soluzione da nessuna parte
#2163 [15:52] <samy79> già
#2164 [15:53] <NikeLover> Hello, I have a really bid issue, when the new launcher was updated, i first tryed to login in to a server, but it does'nt worked, and then i saw a forum, and on the forum it says ''try to log out and then log in again'' and i tried to, and now when i trying to login it doe'nt work, it says: Connect to internet and try again.
#2165 [15:53] <NikeLover> So please can someone help me
#2166 [15:54] <sicksadlife> we all have the same problem
#2167 [15:54] <NikeLover> i know
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#2170 [15:55] <sicksadlife> have you already tried to reinstall it?
#2171 [15:55] <Destroyer5546> no
#2172 [15:55] <Destroyer5546> every time I try to login it says "make sure you are online and try again!"
#2173 [15:56] <sicksadlife> ugh it must be a server thing then?
#2174 [15:56] <Destroyer5546> what server specifically ?
#2175 [15:56] <sicksadlife> maybe we'll have to wait a few days I guess
#2176 [15:56] <Destroyer5546> oh ok
#2177 [15:57] <sicksadlife> like I think that maybe mojang has an issue idk
#2178 [15:57] <Destroyer5546> are you having that problem too
#2179 [15:57] <sicksadlife> even though on the homepage it says that everything is fine
#2180 [15:57] <Destroyer5546> same her
#2181 [15:57] <Destroyer5546> here"
#2182 [15:57] <Destroyer5546> sorry
#2183 [15:57] <sicksadlife> yes and I think everyone else too. atleast most of them
#2184 [15:58] <Destroyer5546> but my friend was playing on the Mac as well and there was nothing wrong with his system
#2185 [15:58] <Destroyer5546> do you have it when you are logging in?
#2186 [15:58] <sicksadlife> yes I logged out and now I cant get back in
#2187 [15:59] <Destroyer5546> me too
#2188 [15:59] * Xaph [webchat@cm-84.214.217.38.getinternet.no] has joined #minecrafthelp
#2189 [15:59] <sicksadlife> but im on a windows. but I think that I have java minecraft
#2190 [15:59] <Destroyer5546> ar
#2191 [15:59] <Destroyer5546> I hate when this happens
#2192 [16:00] <Destroyer5546> so what's the message that it shows you when you try to log in?
#2193 [16:00] <sicksadlife> yeah. it never really happened before
#2194 [16:00] <Destroyer5546> same here
#2195 [16:00] <NikeLover> Hello, I have a really bid issue, when the new launcher was updated, i first tryed to login in to a server, but it does'nt worked, and then i saw a forum, and on the forum it says ''try to log out and then log in again'' and i tried to, and now when i trying to login it doe'nt work, it says: Connect to internet and try again.
#2196 [16:00] <NikeLover> So please can someone help me
#2197 [16:00] <sicksadlife> it shows that I should make sure that im connected to the internet
#2198 [16:00] <sicksadlife> but I am
#2199 [16:00] <NikeLover> same here
#2200 [16:01] <Destroyer5546> it shows "make sure you are online and try again"
#2201 [16:01] <sicksadlife> yeah same but in german xd
#2202 [16:01] <Destroyer5546> Nike lover
#2203 [16:01] <NikeLover> yes
#2204 [16:01] <Xaph> Yeah, same here, my launcher won't even let me in anymore
#2205 [16:02] <sicksadlife> same
#2206 [16:02] <Destroyer5546> I was in the same scenario as you when my loggin stopped working
#2207 [16:02] <NikeLover> ok
#2208 [16:02] <Destroyer5546> we now can all agree that this has to do with the new launcher
#2209 [16:02] <NikeLover> yes
#2210 [16:02] <Xaph> I can't access the settings that the pinned message above advises, so that I can try the beta-version of the launcher and maybe fix this
#2211 [16:03] <sicksadlife> but its strange that it doesnt happen to everyone
#2212 [16:03] <Destroyer5546> yeah
#2213 [16:03] <Xaph> Yeah, my brother is literally playing right now, using all the same stuff.
#2214 [16:03] <Destroyer5546> I can't even log in lol
#2215 [16:03] <sicksadlife> i tried to delete some files and stuff but nothing.
#2216 [16:04] <Destroyer5546> say "I" if your using a iMac
#2217 [16:04] <Destroyer5546> cus that can be part of the problem
#2218 [16:04] <Xaph> Me neither. I tried logging in and out to see if it helped, and now nothing lets me in again. Even tried uninstalling and reinstalling the whole thing. Nothing.
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#2220 [16:04] <Haidar_18> hey
#2221 [16:04] <Destroyer5546> hi
#2222 [16:04] <sicksadlife> yeah same xaph
#2223 [16:04] <Haidar_18> are you a helper?
#2224 [16:05] <Haidar_18> I need some help
#2225 [16:05] <Destroyer5546> none of us are I think
#2226 [16:05] <Haidar_18> :(
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#2228 [16:06] <sicksadlife> does someone know how long it can take usually? because its already 11 pm here
#2229 [16:06] <Xaph> Mhm, and the help desk is super helpful: "We're currently helping issues submitted on April 30th"...................
#2230 [16:06] <sicksadlife> oh nice wow
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#2232 [16:08] <Destroyer5546> oof that was like 2 months ago
#2233 [16:09] <Xaph> Exactly...........
#2234 [16:10] <Destroyer5546> ok I did some research
#2235 [16:10] <sicksadlife> i think ill just wait for a few days if it changes? and ill go now because its really late. Was nice talking to all of you :)
#2236 [16:10] <sicksadlife> ok no now ill wait for your research xD
#2237 [16:10] <Crafter> yeah, let's hear this "research"
#2238 [16:11] <Xaph> From what the comments on the issue site said, not even changing the DNS worked for some guys
#2239 [16:11] <Destroyer5546> this is actually a problem that started a MONTH ago and its caused my the launcher association to google and some other search engines
#2240 [16:11] <Destroyer5546> correct me if I'm wrong
#2241 [16:11] <sicksadlife> i dont know what a DNS is. But i think that only works for mac and I dont have that
#2242 [16:11] <Destroyer5546> wait
#2243 [16:12] <Destroyer5546> im on the mac
#2244 [16:12] <Destroyer5546> well ummmm
#2245 [16:12] <sicksadlife> the link is above
#2246 [16:12] <Xaph> I've tried a couple changes in regards to my IP, but I don't want to have to fuck around with that too much.
#2247 [16:12] <Absol> Xaph: Please keep it civil
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#2249 [16:13] <Xaph> Oh wow, a month?
#2250 [16:13] * Crafter [webchat@host-24-112-31-129.vyvebroadband.net] has quit. (Quit: webchat.esper.net)
#2251 [16:13] <Xaph> I'm on PC, but my brother is as well, playing the exact same version, the same realm, everything, but his is working fine. I don't get it.
#2252 [16:14] <sicksadlife> Im also on the pc... have you tried to delete the file called hosts?
#2253 [16:14] <sicksadlife> wait ill search the link about that
#2254 [16:15] <Destroyer5546> now im never going to log out of the launcher from today onwards
#2255 [16:15] <sicksadlife> https://www.cubecraft.net/threads/minecraft-launcher-says-play-offline-but-im-connected-to-the-internet.202676/
#2256 [16:16] <sicksadlife> same hahahaha
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#2259 [16:18] <Charlie> Hello, since the new 1.14.3 update the launcher has changed. The new launcher says play offline since yesterday and today I logged out but now I can't log back in. The error message says make sure you're online and try again.
#2260 [16:19] <Charlie> Im also connected to wifi/internet and other online services work
#2261 [16:20] <sicksadlife> same here
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#2263 [16:24] <sicksadlife> yeah ill gonow and wait for a few days I guess. Good luck guys
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#2265 [16:27] * Nico [webchat@90.184.144.138.1.fullrate.ninja] has joined #minecrafthelp
#2266 [16:28] <Nico> this is about getting an old minecraft account back, can you help me with this ?
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#2271 [16:38] <Anicka350> HI
#2272 [16:40] <Anicka350> I forgot my email and i didn´t migrate yet so what do I do?
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#2276 [16:46] <shanebigmac> I bought the incorrect version of Minecraft earlier today. I bough the Java edition instead of the Windows 10 edition. Is there a way that I can exchange these two?
#2277 [16:47] * Jake [webchat@174-18-91-219.tcso.qwest.net] has joined #minecrafthelp
#2278 [16:47] <Jake> my Minecraft will not load!
#2279 [16:47] * Jake is now known as Guest77838
#2280 [16:48] <Guest77838> my Minecraft for java edition will not load!!
#2281 [16:48] <Guest77838> help me
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#2287 [16:50] <Duke> Hello, I'm having an issue redeeming a prepaid card. It keeps saying "please wait." Been doing it for 20 minutes now
#2288 [16:50] <Duke> ** "Placing Order" not "please wait"
#2289 [16:50] <mzkr> Someone breached into my account and used my xbox free code. How may I obtain it back?
#2290 [16:51] <mzkr> So Duke, hows life?
#2291 [16:51] <Duke> I'm here for help
#2292 [16:51] <mzkr> Oh sorry, Duke.
#2293 [16:51] <Duke> So it can't be too great
#2294 [16:51] <mzkr> Whats your IGN?
#2295 [16:52] <Duke> ?
#2296 [16:52] <mzkr> In game name.
#2297 [16:52] <Duke> Whats yours?
#2298 [16:52] <mzkr> myhji,
#2299 [16:52] <mzkr> Anyways, I'm heading off, great talk, Duke!
#2300 [16:52] <mzkr> Cya!
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#2303 [16:54] * Kobe [webchat@c-73-178-83-103.hsd1.nj.comcast.net] has joined #minecrafthelp
#2304 [16:54] <Kobe> My minecraft account was migrated into a Mojang account without my permission.
#2305 [16:55] * Wolkenmaker [webchat@ip565569e6.adsl-surfen.hetnet.nl] has joined #minecrafthelp
#2306 [16:55] <Kobe> Also my email address doesn
#2307 [16:55] <Kobe> Also my email doesn't receive anything when I request to change password.
#2308 [16:57] <Wolkenmaker> hey guys i have got a problem with creating a new installation in the minecraft launcher , i cant choose older versions of the game. when i click on ''version'' it just says ''no options '''.
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#2311 [17:03] * Kaitlin [webchat@097-106-072-090.res.spectrum.com] has joined #minecrafthelp
#2312 [17:04] <Kaitlin> The launcher updated and now im unable to log into my account. It keeps telling me im offline even though im connected. I have tried everything, Restarting the launcher, restarting my computer, changing my password and more.
#2313 [17:07] <Galaxy_2Alex> ??> Kaitlin launcher/reinst/win
#2314 [17:07] <Absol> Kaitlin: Go to Control Panel, and click on "Uninstall a Program" (may also be called "Programs and Features"). Then, right click on the Minecraft entry and select "Uninstall".
#2315 [17:07] <Absol> Kaitlin: Afterwards, restart your PC, then download and run the .msi at https://minecraft.net/en-us/download
#2316 [17:07] <Kaitlin> I've already done that. Didn't work either
#2317 [17:08] <Galaxy_2Alex> ??> Kaitlin win/reinst
#2318 [17:08] <Absol> Kaitlin: You may need to reinstall the locally installed files that Minecraft puts into place.
#2319 [17:08] <Absol> Kaitlin: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#2320 [17:09] <Kaitlin> We have also tried that, no luck
#2321 [17:11] * Dethdukk [webchat@c-24-8-17-131.hsd1.co.comcast.net] has joined #minecrafthelp
#2322 [17:12] <Wolkenmaker> Since the new update i cant choose older versions of minecraft . When i go to installations and then to new i cant choose older version when i click on ´´ versions´´ it just says ´´no options´´ . can you guys please help when you have time thank you
#2323 [17:13] <Dethdukk> Hello all. Getting an "Unable to update Minecraft native launcher" error when I attempt to launch minecraft. I have downloaded a new copy of the installer, completely deleted .minecraft, and rebooted the machine. Any advice?
#2324 [17:15] <Dethdukk> The Launcher log says something about the Piston update failed, permission denied
#2325 [17:15] * SmurfSenpai [webchat@93-82-69-31.adsl.highway.telekom.at] has joined #minecrafthelp
#2326 [17:15] <SmurfSenpai> Hello
#2327 [17:15] <SmurfSenpai> I got a question
#2328 [17:15] <SmurfSenpai> sb can help me?
#2329 [17:16] <Galaxy_2Alex> Kaitlin, https://bugs.mojang.com/browse/MCL-11112
#2330 [17:17] * Autumn [webchat@c-68-32-60-164.hsd1.mi.comcast.net] has joined #minecrafthelp
#2331 [17:17] <Galaxy_2Alex> SmurfSenpai, Yes?
#2332 [17:18] <SmurfSenpai> When i login i only can play offline
#2333 [17:18] <Galaxy_2Alex> SmurfSenpai, https://bugs.mojang.com/browse/MCL-11112
#2334 [17:18] <SmurfSenpai> thx
#2335 [17:19] <Autumn> when I start up 1.13 and above it crashes
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#2337 [17:19] <Galaxy_2Alex> ??> Autumn launcher/log
#2338 [17:20] <Absol> Autumn: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#2339 [17:20] <Galaxy_2Alex> ??> Dethdukk launcher/log-txt
#2340 [17:20] <Absol> Dethdukk: We need to see your full launcher log, which is created in the game directory.
#2341 [17:20] <Absol> Dethdukk: First open your .minecraft folder (If you don't know how to get there, ask), then try to launch the game. Then in the .minecraft folder open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
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#2343 [17:20] <Galaxy_2Alex> Dethdukk, I will also need the "nativelog.txt" from that folder.
#2344 [17:21] <Kaitlin> Galaxy_2Alex That didn't work either...really stressful lol
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#2347 [17:22] <Dethdukk> https://paste.ubuntu.com/p/JPn8Gw5744/
#2348 [17:22] <Dethdukk> Galaxy_2Alex The Launcher log is the only file in that folder.
#2349 [17:23] <Galaxy_2Alex> Kaitlin, There is nothing to work - it's probably an issue right now with the launcher.
#2350 [17:23] <Backup_Sandwich> Hi, whenever I attempt to login to minecraft, or minecraft.net I am unable to and receive the "Cound not connect tor the server" error response. Any help is appreciated. Thanks!!!
#2351 [17:23] <Galaxy_2Alex> ??> Backup_Sandwich tools/hjt
#2352 [17:23] <Absol> Backup_Sandwich: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#2353 [17:23] <Absol> Backup_Sandwich: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#2354 [17:24] <Kaitlin> Well okai, thanks for that help:D
#2355 [17:24] * Rainbow_wrld [webchat@134.40.6.84.rev.sfr.net] has joined #minecrafthelp
#2356 [17:25] <Rainbow_wrld> hello how can i get the date and hours of my gift card activation?
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#2358 [17:25] * yes [webchat@050-089-177-048.res.spectrum.com] has joined #minecrafthelp
#2359 [17:25] <yes> hm
#2360 [17:25] <Galaxy_2Alex> Rainbow_wrld, Why would you need to know that?
#2361 [17:25] <Autumn> https://paste.ubuntu.com/p/rJXtTT3FBQ/\
#2362 [17:26] * yes [webchat@050-089-177-048.res.spectrum.com] has quit. (Client Quit)
#2363 [17:26] <Autumn> https://paste.ubuntu.com/p/rJXtTT3FBQ/
#2364 [17:26] <Galaxy_2Alex> Autumn, In your "C:\Program Files (x86)\Minecraft" folder, delete your "runtime" folder.
#2365 [17:26] * Backup_Sandwich [webchat@c-73-63-58-94.hsd1.ut.comcast.net] has quit. (Client Quit)
#2366 [17:26] <Galaxy_2Alex> Autumn, After that, restart your PC, and try to run the game again.
#2367 [17:27] <Rainbow_wrld> cause i bought it on instant gaming but the gift code don't work and get the hours and date of the activation will help me to get my money back
#2368 [17:27] * Autumn [webchat@c-68-32-60-164.hsd1.mi.comcast.net] has quit. (Quit: webchat.esper.net)
#2369 [17:28] <Galaxy_2Alex> Rainbow_wrld, I don't think you will see that money again.
#2370 [17:28] * Connor [webchat@c-73-94-107-251.hsd1.mn.comcast.net] has joined #minecrafthelp
#2371 [17:28] <Rainbow_wrld> cause mojang can't give me the information i need?
#2372 [17:29] <Galaxy_2Alex> Rainbow_wrld, Because buying the game from a third party website is an EULA violation.
#2373 [17:29] * Julian0 [webchat@cpe-24-27-50-139.austin.res.rr.com] has joined #minecrafthelp
#2374 [17:29] <Rainbow_wrld> i didn't know
#2375 [17:29] <Connor> Hello, my account was hacked recently and the hacker redeemed my windows 10 version of minecraft, is there any way I can get a new code?
#2376 [17:30] <Galaxy_2Alex> Connor, Contact Mojang with your transaction ID. Absol will give you the information you need for that.
#2377 [17:30] <Galaxy_2Alex> ??> Connor account/trans-id
#2378 [17:30] <Absol> Connor: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#2379 [17:30] <Galaxy_2Alex> ??> Connor account/send-email
#2380 [17:30] <Absol> Connor: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#2381 [17:30] <Absol> Connor: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#2382 [17:30] <Julian0> I installed a bad texture pack and now my minecraft keeps crashing what do I do?
#2383 [17:30] <Julian0> I am on a macbook
#2384 [17:30] <Galaxy_2Alex> ??> Julian0 mac/.minecraft
#2385 [17:30] <Absol> Julian0: To get at Minecraft's locally stored files on a Mac, in the Finder, from the Go menu, select 'Go to Folder', and type in: ~/Library/Application Support/minecraft, and click Go.
#2386 [17:30] * Sir_Vivor [webchat@177.37.195.236] has joined #minecrafthelp
#2387 [17:31] <Galaxy_2Alex> Julian0, In that folder, open the "resourcepacks" folder, and delete the pack that is causing problems.
#2388 [17:31] * Ski [webchat@c-68-32-60-164.hsd1.mi.comcast.net] has joined #minecrafthelp
#2389 [17:31] <Ski> 1.4.3 crashes when I try to play it.
#2390 [17:32] <Galaxy_2Alex> ??> Ski launcher/log
#2391 [17:32] <Absol> Ski: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#2392 [17:33] <Julian0> Also I can't log into my Minecraft launcher on my pc because it says I'm offline
#2393 [17:34] * Ski [webchat@c-68-32-60-164.hsd1.mi.comcast.net] has quit. (Client Quit)
#2394 [17:34] <Galaxy_2Alex> Julian0, https://bugs.mojang.com/browse/MCL-11112
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#2402 [17:39] <cxc> My Minecraft account was given to me by a friend a few years ago and now I have no way to contact him for the security questions so I change the info. What do I do?
#2403 [17:40] <Galaxy_2Alex> cxc, Purchase a new account - the EULA does not officially allow for account transfers like that.
#2404 [17:41] <cxc> How do I transfer all my data if I purchase a new account
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#2406 [17:41] <Oso> Hi I'm attempting to get access to my account where I bought it. I'm pretty sure I signed into the account I bought it on but says I must buy it again. I bought it when I was in middle school, but last time I redownloaded it was probably 3 years ago. Is there anything I can do?
#2407 [17:41] <Galaxy_2Alex> cxc, All local worlds will still be there.
#2408 [17:42] * cxc [webchat@cpe-24-27-50-139.austin.res.rr.com] has quit. (Client Quit)
#2409 [17:42] <Galaxy_2Alex> Oso, Are you sure you're using the correct login data?
#2410 [17:42] <loyalty> I can't login and before I logged out, I couldn't join any multiplayer servers as it said I had no internet connection, even though I do and can access everything else online.
#2411 [17:43] <Galaxy_2Alex> loyalty, Press the windows key + R at the same time and type '%appdata%/.minecraft'. In that folder, open the 'launcher_profiles.json' using notepad. At the bottom of the file change "channel": "release", to "channel": "beta"
#2412 [17:43] <Galaxy_2Alex> loyalty, Then restart the launcher and see if it works.
#2413 [17:43] <loyalty> I'm on Mac
#2414 [17:44] <Galaxy_2Alex> ??> loyalty mac/.minecraft
#2415 [17:44] <Absol> loyalty: To get at Minecraft's locally stored files on a Mac, in the Finder, from the Go menu, select 'Go to Folder', and type in: ~/Library/Application Support/minecraft, and click Go.
#2416 [17:44] <Oso> I'm fairly certain, I downloaded it again on my last laptop and I wouldn't remember an older email back then.
#2417 [17:44] <Galaxy_2Alex> loyalty, In that folder, open the 'launcher_profiles.json' using notepad. At the bottom of the file change "channel": "release", to "channel": "
#2418 [17:44] <Galaxy_2Alex> Oso, Have you already submitted an account support request to Mojang?
#2419 [17:44] * Smalk [webchat@3e6b698a.rev.stofanet.dk] has joined #minecrafthelp
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#2423 [17:46] <Kaitlin> Are a lot of people having the same issue as me? Not being able to connect because it says they're offline?
#2424 [17:46] <Galaxy_2Alex> Kaitlin, Yes. Have you tried changing your DNS yet?
#2425 [17:48] * david [webchat@c-73-51-101-104.hsd1.il.comcast.net] has joined #minecrafthelp
#2426 [17:48] * david is now known as Guest28103
#2427 [17:49] <Oso> figured it out thank you
#2428 [17:49] * Baku [webchat@ip68-109-43-119.mc.at.cox.net] has joined #minecrafthelp
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#2430 [17:50] <Baku> Is there any way to get a refund if I bought the wrong edition of minecraft>
#2431 [17:50] <Guest28103> Whenever i load minecraft it goes to the mojang screen and loads the bar 3/4ths of the way, then it gets stuck and stays there until i click and it says that minecraft is not responding and it crashes. i tried deleting my .minecraft folder and reinstalling but it still happens.
#2432 [17:50] <Galaxy_2Alex> Baku, Contact Mojang.
#2433 [17:50] <Galaxy_2Alex> ??> Baku account/send-email
#2434 [17:50] <Absol> Baku: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#2435 [17:50] <Absol> Baku: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#2436 [17:50] <Galaxy_2Alex> ??> Guest28103 av/adwcleaner
#2437 [17:50] <Absol> Guest28103: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#2438 [17:50] <Absol> Guest28103: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#2439 [17:50] <Baku> Thanks Galaxy
#2440 [17:51] <Guest28103> ok
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#2444 [17:54] <loyalty> It's still not letting me log in. It says to make sure I'm online and try again, but I've checked my internet connection and tried again to no avail.
#2445 [17:55] <Galaxy_2Alex> loyalty, Try changing your DNS?: https://developers.google.com/speed/public-dns/docs/using#mac_os
#2446 [17:55] * david [webchat@c-73-51-101-104.hsd1.il.comcast.net] has joined #minecrafthelp
#2447 [17:56] * david is now known as Guest27022
#2448 [17:56] <Guest27022> So I used malware bytes and scanned the computer and reset/cleaned it, now what?
#2449 [17:56] <Galaxy_2Alex> Guest27022, Try running the game.
#2450 [17:58] <Guest27022> wow it works thank you very much
#2451 [17:59] * Guest27022 [webchat@c-73-51-101-104.hsd1.il.comcast.net] has quit. (Client Quit)
#2452 [17:59] <loyalty> I have a friend right next to me that's playing it without any issues using the same internet.
#2453 [17:59] <Galaxy_2Alex> loyalty, Mac OS as well?
#2454 [17:59] <loyalty> Yep
#2455 [18:00] <Galaxy_2Alex> loyalty, Same exact MacOS versions?
#2456 [18:00] * Kaitlin [webchat@097-106-072-090.res.spectrum.com] has joined #minecrafthelp
#2457 [18:00] <Kaitlin> How do I cange that Galaxy_2Alex?
#2458 [18:01] <Galaxy_2Alex> Kaitlin, https://developers.google.com/speed/public-dns/docs/using#windows
#2459 [18:02] <loyalty> He's on a more recent version, so maybe I should try updating and see what happens
#2460 [18:02] <Galaxy_2Alex> loyalty, Hmm, could be, just give it a try
#2461 [18:07] * General_Shrooms [webchat@hwbyon6110w-lp140-01-64-229-76-172.dsl.bell.ca] has joined #minecrafthelp
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#2463 [18:10] * Silas [webchat@cpe-23-241-213-15.socal.res.rr.com] has joined #minecrafthelp
#2464 [18:10] <Kaitlin> :DD that worked
#2465 [18:10] <Kaitlin> you dont know how happy I am haha
#2466 [18:10] <Kaitlin> thanks for all your help!
#2467 [18:11] <Silas> I have a problem with going in minecraft it says The process cannot access the file because it is being used by another process.
#2468 [18:11] <Silas>
#2469 [18:11] <Galaxy_2Alex> Silas, Try restarting your PC.
#2470 [18:12] <Silas> ok
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#2472 [18:15] * Gameos [webchat@94-21-196-27.pool.digikabel.hu] has joined #minecrafthelp
#2473 [18:18] <Gameos> I can't play the game sadly becouse every time I press the play button it loads halfway through and then it trys to start the game closes the launcher but then after a few seconds the launcher pops back with something went wrong but i cant open the details or anything and if i try again it does the same thing (I've already reinstalled java and the
#2474 [18:18] <Gameos> game too)
#2475 [18:18] <Galaxy_2Alex> ??> Gameos launcher/log
#2476 [18:19] <Absol> Gameos: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#2477 [18:23] <Gameos> here it is
#2478 [18:23] <Gameos> https://paste.ubuntu.com/p/NWkmX8ht9v/
#2479 [18:24] * loyalty [webchat@ip68-4-73-213.oc.oc.cox.net] has joined #minecrafthelp
#2480 [18:24] * Silas [webchat@cpe-23-241-213-15.socal.res.rr.com] has joined #minecrafthelp
#2481 [18:25] <Silas> i have problems with launching minecraft it says The process cannot access the file because it is being used by another process.
#2482 [18:27] <loyalty> I can't log in, and it says to check my internet connection even though I can access everything else on my computer just fine
#2483 [18:30] * Adrian [webchat@99-100-210-119.lightspeed.frsnca.sbcglobal.net] has joined #minecrafthelp
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#2485 [18:32] <Galaxy_2Alex> ??> Gameos win/dxdiag
#2486 [18:32] <Absol> Gameos: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#2487 [18:32] <Galaxy_2Alex> loyalty, Nothing else I can do in that case, sorry.
#2488 [18:33] <loyalty> Yeah I didn't see the message my bad
#2489 [18:33] <Galaxy_2Alex> ??> Silas tools/hjt
#2490 [18:33] <Absol> Silas: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#2491 [18:33] <Absol> Silas: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#2492 [18:35] <Gameos> Absol: here it is https://paste.ubuntu.com/p/fNhPM4QWC5/
#2493 [18:36] <Galaxy_2Alex> Gameos, Not seen that in a while, you have that one specific version of GPU driver that doesn't work with the game. One moment.
#2494 [18:36] * NotMyRealName [webchat@cpe-173-172-8-129.tx.res.rr.com] has joined #minecrafthelp
#2495 [18:37] <Gameos> Galaxy_2Alex wooow, so im that lucky one :P
#2496 [18:37] <Galaxy_2Alex> Gameos, Well, when they released that driver, it was absolute mayhem here.
#2497 [18:38] <Galaxy_2Alex> Gameos, Download and Install this driver: https://www.nvidia.co.uk/Download/driverResults.aspx/145959/en-uk
#2498 [18:38] <Gameos> Galaxy_2Alex, may this driver affect my other games or it should be fine
#2499 [18:39] <Galaxy_2Alex> Gameos, It will probably overall improve things.
#2500 [18:39] <Gameos> Galaxy_2Alex, thank you :)
#2501 [18:43] <Silas> it wont let me download the hijackthis
#2502 [18:43] <Galaxy_2Alex> Silas, Why not?
#2503 [18:43] <Silas> it says removed everytime i click to open it
#2504 [18:44] * CubeTheThird [~cubetheth@dhcp-108-168-124-249.cable.user.start.ca] has joined #minecrafthelp
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#2506 [18:45] <NotMyRealName> hey im getting the issue with the offline launcher, and im on the login page, (I tried to logout and login thinking that would fix the problem)
#2507 [18:45] <Galaxy_2Alex> NotMyRealName, Potential fix for the infinite beta launcher login screen - Locate your .minecraft folder. In that folder, open the 'launcher_profiles.json' using notepad. At the bottom of the file, change "channel": "release" to "channel": "beta". Some people have also reported that changing your DNS will fix the issue: https://developers.google.com/speed/public-dns/docs/using
#2508 [18:46] <Lana> I am getting the same issue and now i cannot log back in
#2509 [18:46] <NotMyRealName> I have changed the release to beta yet I'm still having issues
#2510 [18:46] <Galaxy_2Alex> Lana, Potential fix for the infinite beta launcher login screen - Locate your .minecraft folder. In that folder, open the 'launcher_profiles.json' using notepad. At the bottom of the file, change "channel": "release" to "channel": "beta". Some people have also reported that changing your DNS will fix the issue: https://developers.google.com/speed/public-dns/docs/using
#2511 [18:47] <Lana> it still doesn't work
#2512 [18:47] <Galaxy_2Alex> Lana, If neither of these things help, you will have to wait for Mojang to resolve the issues in the coming days or weeks.
#2513 [18:48] <Gameos> Galaxy_2Alex, the driver installer says my hardver isn't compatible
#2514 [18:48] <Lana> they haven't said anything about the issue, so i doubt they even know
#2515 [18:48] <Galaxy_2Alex> Gameos, Contact your Laptop manufacturer.
#2516 [18:48] <Galaxy_2Alex> Lana, They do, but it's 1 AM in Sweden.
#2517 [18:49] * Jimmy [webchat@151.210.192.165] has joined #minecrafthelp
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#2519 [18:49] <Gameos> Galaxy_2Alex, okay and thanks for the help even this late :)
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#2523 [18:51] <emmzy> my minecraft keeps crashing and it won't let me look at crash logs or crash report
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#2526 [18:52] <CubeTheThird> ??> emmzy launcher/log
#2527 [18:52] <Absol> emmzy: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#2528 [18:52] <CubeTheThird> emmzy, are you able to do that ^^^^
#2529 [18:53] <NotMyRealName> google's dns got me in, thank you for your help
#2530 [18:53] * TiffyJeg [webchat@c-73-116-43-137.hsd1.ca.comcast.net] has quit. (Client Quit)
#2531 [18:54] <Gameos> Galaxy_2Alex, just one more thing, the driversinstaller specificly said that it cant find a compatible grafic card and it isnt compatible with this version of windows, can you give any other advice?
#2532 [18:54] <Jimmy> hello. i keep getting invalid username or password. i can log in on this computer with a different account but not mine. i have tried resetting my password multiple times over the past few weeks but no luck
#2533 [18:55] <CubeTheThird> Jimmy, is this on the website or in the game launcher?
#2534 [18:55] <Galaxy_2Alex> Gameos, You will have to get the drivers from the manufacturer directly.
#2535 [18:56] <CubeTheThird> can I see Gameos' dxdiag?
#2536 [18:56] <Gameos> Galaxy_2Alex, okay, understood
#2537 [18:56] * loyalty [webchat@ip68-4-73-213.oc.oc.cox.net] has quit. (Quit: webchat.esper.net)
#2538 [18:56] <Galaxy_2Alex> Gameos, Hold on.
#2539 [18:56] <Gameos> CubeTheThird here : https://paste.ubuntu.com/p/fNhPM4QWC5/
#2540 [18:56] <Jimmy> both
#2541 [18:57] <Galaxy_2Alex> Gameos, Download and Install this driver: https://downloads.dell.com/FOLDER03371677M/1/Video_Driver_MD19H_WN32_10.18.13.5382_A02.EXE
#2542 [18:57] * Glub [webchat@pool-71-182-234-60.pitbpa.fios.verizon.net] has joined #minecrafthelp
#2543 [18:57] <Jimmy> it was only the website until thiss latest patch now its the launcher too
#2544 [18:57] <CubeTheThird> Galaxy_2Alex, did you send an nvidia driver too?
#2545 [18:57] <Galaxy_2Alex> Gameos, Yes, it is older, but it is probably the only compatyible one.
#2546 [18:57] <Galaxy_2Alex> CubeTheThird, Yah, didn't work, "not compatible".
#2547 [18:57] <CubeTheThird> O.o
#2548 [18:57] <emmzy> I followed what the directions on the websitee you linked but it keeps crashing
#2549 [18:58] <CubeTheThird> Jimmy, and it's only the 1 account? Same computer and everything?
#2550 [18:58] <CubeTheThird> emmzy, you need to give us the link to your report here
#2551 [18:58] <Galaxy_2Alex> CubeTheThird, Original issue is the broken Nvidia driver from 2017, no idea how that got installed though.
#2552 [18:58] <Jimmy> yeap. other accounts work on this pc just not mine
#2553 [18:58] <CubeTheThird> ah
#2554 [18:58] <CubeTheThird> Jimmy, is yours a legacy account?
#2555 [18:59] <Gameos> Galaxy_2Alex, i got my pc with manufacture windows what was on a dvd so i had to install every driver (wifi,ethernet,nvdia etc.) manually
#2556 [18:59] <CubeTheThird> unless the report is showing the wrong GPU model
#2557 [18:59] <Glub> Hello, I need help changing my email to change to a mojang account
#2558 [18:59] <CubeTheThird> might need to uninstall old drivers first
#2559 [18:59] <CubeTheThird> ??> Glub account/reset-email
#2560 [18:59] <Absol> Glub: You can reset your Mojang account email by going here: https://account.mojang.com/changeemail/request
#2561 [19:00] <Jimmy> i think so? but i cant migrate as i get the same error
#2562 [19:00] <CubeTheThird> Jimmy, what's your minecraft username?
#2563 [19:00] <Gameos> CubeTheThird I will try this one what Galaxy_2Alex sent and if it doesnt work I'll try again tomorrow
#2564 [19:00] <Glub> I have lost the original email and cannot go through those steps
#2565 [19:01] * emmzy [webchat@ip68-9-23-221.ri.ri.cox.net] has quit. (Quit: webchat.esper.net)
#2566 [19:01] <CubeTheThird> Glub, then you will have to contact Mojang about the issue
#2567 [19:01] <CubeTheThird> ??> Glub mojang/email
#2568 [19:01] <Absol> Glub: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#2569 [19:01] <Absol> Glub: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#2570 [19:01] * AtomicMilkk [webchat@cpe-98-26-230-142.triad.res.rr.com] has joined #minecrafthelp
#2571 [19:01] <Glub> Thanks for the direction
#2572 [19:02] * emmzy [webchat@ip68-9-23-221.ri.ri.cox.net] has joined #minecrafthelp
#2573 [19:03] <AtomicMilkk> i Can not log into minecraft on my pc it says invaild email or password but i can log on minecraft with my phone does anyone know why this is happening
#2574 [19:03] <CubeTheThird> AtomicMilkk, are you able to login to the website?
#2575 [19:03] <AtomicMilkk> no
#2576 [19:04] <AtomicMilkk> it doesnt even let me click the login button it goes grey but nothing happens
#2577 [19:04] <CubeTheThird> AtomicMilkk, can you try with a different browser? also, do you get any error messages?
#2578 [19:05] <AtomicMilkk> no, error message
#2579 [19:05] * emmzy [webchat@ip68-9-23-221.ri.ri.cox.net] has quit. (Client Quit)
#2580 [19:06] <Galaxy_2Alex> ??> AtomicMilkk tools/hjt
#2581 [19:06] <Absol> AtomicMilkk: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#2582 [19:06] <Absol> AtomicMilkk: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#2583 [19:09] <Jimmy> jdoggmillionaire
#2584 [19:10] <AtomicMilkk> will this give me virus
#2585 [19:10] <AtomicMilkk> Absol
#2586 [19:10] <Galaxy_2Alex> AtomicMilkk, No, it will not, we use this program very often to determine issues.
#2587 [19:10] <CubeTheThird> Jimmy, ya I don't think logging in with legacy accounts is supported anymore. You'll have to contact Mojang for assistance to migrate
#2588 [19:10] <CubeTheThird> ??> Jimmy mojang/email
#2589 [19:10] <Absol> Jimmy: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#2590 [19:10] <Absol> Jimmy: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#2591 [19:10] <Gameos> Galaxy_2Alex, this driver cant create a temp folder for itself couse it popps and error that says permission retrived
#2592 [19:10] * BT_Beats_Gaming [webchat@206-192-225-139.douglasfast.net.225.192.206.in-addr.arpa] has joined #minecrafthelp
#2593 [19:10] <Gameos> Galaxy_2Alex i tried to run it as admin too
#2594 [19:11] <BT_Beats_Gaming> I'm having issues loading minecraft in general because it keeps freezing upon me launching the game, can someone help?
#2595 [19:12] <CubeTheThird> BT_Beats_Gaming, let's do a malware scan to start
#2596 [19:12] <CubeTheThird> ??> BT_Beats_Gaming av/adwcleaner
#2597 [19:12] <Absol> BT_Beats_Gaming: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#2598 [19:12] <Absol> BT_Beats_Gaming: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#2599 [19:12] <Gameos> Galaxy_2Alex permission is denied sry my englsih conversion is bad
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#2601 [19:12] <BT_Beats_Gaming> ok thanks Absol, i'll be back in a bit
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#2603 [19:12] <Galaxy_2Alex> Gameos, I'm not sure in that case, sorry - may need to contact Dell after all.
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#2605 [19:13] <Gameos> Galaxy_2Alex, I'll try to reach out tomorrow then, thanks again for the help and have a good night :)
#2606 [19:14] * Gameos [webchat@94-21-196-27.pool.digikabel.hu] has quit. (Quit: webchat.esper.net)
#2607 [19:14] * Ghosts [webchat@cpe-24-162-112-26.hot.res.rr.com] has joined #minecrafthelp
#2608 [19:15] <Ghosts> Anyone else having issues login in because it says offline even though you are online?
#2609 [19:15] <Galaxy_2Alex> Ghosts, For some users, the recent login issues on the launcher can be fixed by changing the DNS (Domain Name System) Servers. We recommend switching to Google Public DNS - Instructions can be found here: https://developers.google.com/speed/public-dns/docs/using - If this doesn't help, you will have to wait for Mojang to resolve the issues in the coming days or weeks.
#2610 [19:15] <Ghosts> Thank you so much my guy!
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#2613 [19:20] <emmzy> I was here about the crash log and not knowing why my game was crashing
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#2615 [19:20] <emmzy> and I got the link for it
#2616 [19:20] <CubeTheThird> emmzy, copy the log onto http://paste.ubuntu.com and give the URL here.
#2617 [19:20] <CubeTheThird> emmzy, link please :3
#2618 [19:20] <emmzy> https://paste.ubuntu.com/p/vMfy8frh29/
#2619 [19:21] * Deja_2 [webchat@192-69-183-39.iplwin75.metronetinc.net] has joined #minecrafthelp
#2620 [19:21] <CubeTheThird> ??< mac/reinst
#2621 [19:21] <Galaxy_2Alex> oh, I've seen this
#2622 [19:21] <CubeTheThird> oh?
#2623 [19:21] <Galaxy_2Alex> ...but the tracker is down
#2624 [19:22] <CubeTheThird> ._.
#2625 [19:22] <Deja_2> :)
#2626 [19:22] <Deja_2> Howdy
#2627 [19:22] <CubeTheThird> hello Deja_2
#2628 [19:23] <Deja_2> I have a problem installing the game
#2629 [19:23] <CubeTheThird> Deja_2, what problem?
#2630 [19:23] <Deja_2> Whenever I click Play in the Minecraft Launcher, it says
#2631 [19:23] <Deja_2> The game crashed whilst initializing game
#2632 [19:23] <Deja_2> Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
#2633 [19:23] * Absol kicked Deja_2 from #minecrafthelp (Reason: eja_2 :Stop spamming)
#2634 [19:24] <CubeTheThird> O.o
#2635 [19:24] <CubeTheThird> that was a fast kick
#2636 [19:24] * Bryndon [webchat@cpe-74-130-74-157.kya.res.rr.com] has joined #minecrafthelp
#2637 [19:24] <Galaxy_2Alex> emmzy, Is a program called "Qustodio" installed?
#2638 [19:24] <emmzy> no
#2639 [19:25] * Deja_2 [webchat@192-69-183-39.iplwin75.metronetinc.net] has joined #minecrafthelp
#2640 [19:25] <CubeTheThird> ??> Deja_2 win/dxdiag
#2641 [19:25] <Absol> Deja_2: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#2642 [19:25] <Deja_2> Sorry I got kicked for spam
#2643 [19:25] <Deja_2> I dont know what was said after what I last said
#2644 [19:25] <CubeTheThird> Deja_2, no worries. blame the bot. Follow the instructions please
#2645 [19:26] <Galaxy_2Alex> ??> emmzy mac/reinst/manual
#2646 [19:26] <Absol> emmzy: First, open up the Terminal app found in Applications > Utilities > Terminal. Enter the following command into the terminal: open ~/Library/Application\ Support/minecraft
#2647 [19:26] <Absol> emmzy: That should open a Finder window showing your Minecraft folder, delete everything except the saves folder. Then restart the game by launching the app in the Applications folder.
#2648 [19:27] <Deja_2> I am following them right now
#2649 [19:27] <Deja_2> I'll let you know if it works or not
#2650 [19:27] <emmzy> I'll try that thank you!!
#2651 [19:30] <Deja_2> What do I do after I have the URL
#2652 [19:30] <CubeTheThird> Deja_2, give it here
#2653 [19:30] <Deja_2> https://paste.ubuntu.com/p/DwC9gBYR4D/
#2654 [19:31] <emmzy> It says "No such file or directory"
#2655 [19:31] <CubeTheThird> Deja_2, hmm I don't think you pasted the full report onto the page
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#2657 [19:31] <Deja_2> Oh
#2658 [19:31] <Deja_2> Sorry, You are right.
#2659 [19:32] <Galaxy_2Alex> emmzy, Hmm, okay, try this:
#2660 [19:32] <Galaxy_2Alex> ??> emmzy mac/reinst
#2661 [19:32] <Absol> emmzy: You may need to reinstall the locally installed files that Minecraft puts into place.
#2662 [19:32] <Absol> emmzy: To do so, run the following command in a terminal: curl -L https://git.io/rmc | sh
#2663 [19:33] <Deja_2> Here it is CubeTheThird https://paste.ubuntu.com/p/GRrp33mfS2/
#2664 [19:34] <CubeTheThird> Deja_2, hmm something weird going on with your graphics drivers. Let's try getting you an update
#2665 [19:34] <Deja_2> ok
#2666 [19:35] <CubeTheThird> Deja_2, ok try download and install https://www.amd.com/en/support/graphics/amd-radeon-hd/amd-radeon-hd-7000-series/amd-radeon-hd-7770-ghz-edition
#2667 [19:36] <Deja_2> Which one do I use?
#2668 [19:36] <CubeTheThird> Deja_2, Windows x64. The 2nd download should be fine
#2669 [19:38] <Deja_2> Im downloading it now
#2670 [19:39] <emmzy> I don't know it's still not working
#2671 [19:40] <Galaxy_2Alex> emmzy, Reinstall your launcher - remove it from your installed programs, then redownload it from https://www.minecraft.net/en-us/download
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#2673 [19:49] * leo [webchat@ool-43522a40.dyn.optonline.net] has joined #minecrafthelp
#2674 [19:49] * leo is now known as Guest74170
#2675 [19:50] <Guest74170> Hi so the launcher launches but when I reach the window that says MOJANG and has the loading bar it stops at about 90 percent and then stops working. I've tried redownloading minecraft and updating java. Im not sure what else I can do
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#2677 [19:51] * Deja_2 [webchat@192-69-183-39.iplwin75.metronetinc.net] has joined #minecrafthelp
#2678 [19:51] <Nahac7> hi
#2679 [19:51] <Nahac7> i say my problem?
#2680 [19:51] <Deja_2> CubeTheThird are you still there? My computer just restarted for some reason
#2681 [19:52] <CubeTheThird> Deja_2, like it crashed?
#2682 [19:52] <Deja_2> Yes
#2683 [19:52] <CubeTheThird> Guest74170, let's try a malware scan to start
#2684 [19:52] <CubeTheThird> ??> Guest74170 av/adwcleaner
#2685 [19:52] <Absol> Guest74170: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#2686 [19:52] <Absol> Guest74170: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#2687 [19:52] <CubeTheThird> Nahac7, yes that's right
#2688 [19:52] <CubeTheThird> Deja_2, hmm can you make a new dxdiag report?
#2689 [19:52] <Guest74170> Cool thanks ill try that now
#2690 [19:52] <Deja_2> Sure thing
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#2694 [19:55] <Deja_2> https://paste.ubuntu.com/p/ZBFJcWfJYK/ Here ya go
#2695 [19:55] <Nahac7> im back
#2696 [19:55] * Lenny [webchat@c-67-191-179-102.hsd1.ga.comcast.net] has joined #minecrafthelp
#2697 [19:56] <Lenny> hey
#2698 [19:56] * Lenny [webchat@c-67-191-179-102.hsd1.ga.comcast.net] has quit. (Client Quit)
#2699 [19:56] <Nahac7> I played minecaft ago 3 years more less, and i dont forget my name acount, and i cant migrate my acount for that problem
#2700 [19:58] * david [webchat@c-76-30-105-252.hsd1.tx.comcast.net] has joined #minecrafthelp
#2701 [19:58] * david is now known as Guest62698
#2702 [19:58] <Guest62698> hi
#2703 [19:59] <Nahac7> hey
#2704 [19:59] <CubeTheThird> Deja_2, hmm ya that didn't work. Something weird going on with your system. Are you using 2 monitors?
#2705 [19:59] <Nahac7> wehere are you?
#2706 [19:59] <Deja_2> No I am not
#2707 [19:59] <CubeTheThird> Nahac7, migrating only applies to accounts from before 2013
#2708 [19:59] <Guest62698> so i bought the wrong edition of the game and was wondering how i could refund it and buy the right one
#2709 [19:59] <CubeTheThird> Deja_2, hmm odd then because I'm seeing 2 devices listed. Do you know how to access your device manager?
#2710 [19:59] <CubeTheThird> Guest62698, which one did you buy?
#2711 [19:59] <Deja_2> No I do not
#2712 [20:00] <Nahac7> i create the acount in 2013
#2713 [20:00] <CubeTheThird> Deja_2, Start menu -> Control panel -> Device manager
#2714 [20:00] <CubeTheThird> Nahac7, and you don't remember what your minecraft username is?
#2715 [20:00] <Deja_2> (Oh actually I might have the same problem as Guest62698)
#2716 [20:00] <Nahac7> yes, idont remember
#2717 [20:00] <Guest62698> i bought the java one
#2718 [20:01] <CubeTheThird> Guest62698, ok. You'll have to contact Mojang about the refund in that case
#2719 [20:01] <CubeTheThird> ??> Guest62698 mojang/email
#2720 [20:01] <Absol> Guest62698: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#2721 [20:01] <Absol> Guest62698: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#2722 [20:01] <CubeTheThird> Nahac7, you will have to contact Mojang to recover your account
#2723 [20:01] <CubeTheThird> ??> Nahac7 mojang/email
#2724 [20:01] <Absol> Nahac7: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#2725 [20:01] <Absol> Nahac7: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#2726 [20:01] <CubeTheThird> Deja_2, your issue is that your graphics drivers are messed up
#2727 [20:01] <Nahac7> thanks you
#2728 [20:01] <Deja_2> Well I hope we can fix that
#2729 [20:02] <CubeTheThird> Deja_2, yup. Were you able to locate the device manger?
#2730 [20:02] <Deja_2> Yes I was
#2731 [20:02] <CubeTheThird> Deja_2, ok good. In that, are you able to find the Display Adapter?
#2732 [20:02] * Mini [webchat@99-51-168-129.lightspeed.nworla.sbcglobal.net] has joined #minecrafthelp
#2733 [20:03] <Deja_2> Yes I sewe it
#2734 [20:03] <Mini> How do I do this?
#2735 [20:03] <CubeTheThird> Deja_2, ok. Does it show 2 devices underneath it?
#2736 [20:03] <CubeTheThird> Mini, you ask questions, we answer?
#2737 [20:03] <Deja_2> No it only shows 1
#2738 [20:03] <CubeTheThird> Deja_2, oh really? what is it called?
#2739 [20:04] * leo [webchat@ool-43522a40.dyn.optonline.net] has joined #minecrafthelp
#2740 [20:04] * Nahac7 [webchat@r167-57-20-9.dialup.adsl.anteldata.net.uy] has quit. (Quit: webchat.esper.net)
#2741 [20:04] <Mini> I cannot log into my acc on the browser. It will just not load. In the launcher it tells me I have an incorrect username or password
#2742 [20:04] <CubeTheThird> Mini, does the browser give you any error messages?
#2743 [20:04] * leo is now known as Guest52457
#2744 [20:04] <Mini> No
#2745 [20:04] <CubeTheThird> ??> Mini tools/hjt
#2746 [20:04] <Mini> It just doesnt load
#2747 [20:04] <Absol> Mini: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#2748 [20:04] <Absol> Mini: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#2749 [20:05] <Guest52457> Cube! thanks for recommending malwarebytes it really worked for me!
#2750 [20:05] <Deja_2> ADM Radeon HD 7770 GHz Edition
#2751 [20:05] <CubeTheThird> Guest52457, oh awesome!!
#2752 [20:05] <CubeTheThird> Deja_2, hmm yes that's correct
#2753 [20:05] <Deja_2> Ok
#2754 [20:05] <Guest52457> Well I just came back to say thanks. So thank you :D.
#2755 [20:05] <CubeTheThird> Deja_2, strange because your report shows a second device, just listed as a basic microsoft display driver..
#2756 [20:05] * Guest52457 [webchat@ool-43522a40.dyn.optonline.net] has quit. (Client Quit)
#2757 [20:06] <CubeTheThird> Deja_2, can you check see if you have any windows updates that need to be done?
#2758 [20:06] <Deja_2> I am not seeing one on my screen :T
#2759 [20:06] * Lord_of_Life [~Lord@77.28.174.236] has quit. (Ping timeout: 198 seconds)
#2760 [20:06] <Deja_2> Where would I check that?
#2761 [20:06] <CubeTheThird> Deja_2, just search in the start menu for "Update"
#2762 [20:07] <Mini> how do I give the link?
#2763 [20:07] <Mini> Just put in chat?
#2764 [20:07] <CubeTheThird> Mini, yes that's right
#2765 [20:07] <Mini> https://paste.ubuntu.com/p/sSkSWFkNNR/
#2766 [20:07] <Deja_2> 2019-06 Cumulative Update for Windows 10 Version 1803 for x64-based Systems (KB4503288) (Status Initializing)
#2767 [20:07] <CubeTheThird> ??> Mini info/mcleaks
#2768 [20:07] <Absol> Mini: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#2769 [20:07] <Absol> Mini: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#2770 [20:08] <CubeTheThird> Deja_2, ya install your updates, reboot, and we'll see if that improves anything
#2771 [20:08] * Lord_of_Life [~Lord@46.217.197.25] has joined #minecrafthelp
#2772 [20:08] <Deja_2> Preparing to download - 100% Is there an update button somewhere? Because I dont see one.
#2773 [20:09] <CubeTheThird> Deja_2, nah just let it load and it will tell you once it's done
#2774 [20:09] <Deja_2> Well lets hope it hurries up a bit
#2775 [20:12] * Gabez [webchat@208.58.192.156] has joined #minecrafthelp
#2776 [20:12] <Deja_2> Its downloading now!
#2777 [20:13] <Gabez> hello?
#2778 [20:13] <CubeTheThird> hello Gabez
#2779 [20:14] <Gabez> Hey. My Minecraft is saying Invalid Username or Password, when I've reset it like 11 times now.
#2780 [20:15] <CubeTheThird> Gabez, are you able to login to minecraft.net ?
#2781 [20:15] * HypeHead [webchat@c-73-169-15-70.hsd1.co.comcast.net] has joined #minecrafthelp
#2782 [20:15] <HypeHead> Hello
#2783 [20:15] <Gabez> Nope
#2784 [20:15] <HypeHead> K
#2785 [20:16] <Gabez> when i put my cursor over the "LOG IN" Icon it grays out
#2786 [20:16] <HypeHead> I cannot login to the account. It says invalid username or password. I waited an hour, then reset password and tried again and it still doesn't let me log in. It did on another computer though.
#2787 [20:16] * britt [webchat@107-145-2-65.res.bhn.net] has joined #minecrafthelp
#2788 [20:17] <Deja_2> Status Installing - 25%
#2789 [20:17] <CubeTheThird> Gabez, can you try with a different browser?
#2790 [20:17] * Infinity_Endless [webchat@131-0-31-211.cliente-sumicity.net.br] has joined #minecrafthelp
#2791 [20:18] <Mini> I deleted the MCLeaks
#2792 [20:18] <CubeTheThird> HypeHead, are you able to login to minecraft.net ?
#2793 [20:18] <CubeTheThird> Mini, ok. let's clean up your hosts file too
#2794 [20:18] <CubeTheThird> ??> Mini win/hosts/edit
#2795 [20:18] <Absol> Mini: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#2796 [20:18] <Absol> Mini: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#2797 [20:18] <Mini> ok
#2798 [20:19] <Gabez> NO
#2799 [20:19] <Gabez> sry no
#2800 [20:19] <Gabez> caps locks was on
#2801 [20:19] <Mini> SO what now?
#2802 [20:19] <HypeHead> CubeTheThirdYes
#2803 [20:20] <HypeHead> I can login
#2804 [20:20] <HypeHead> on minecraft.net
#2805 [20:20] <Infinity_Endless> Hello, i'm having trouble logging into my account on launcher. It says to verify my connection and try again. However, i already restarted my pc, i already reinstalled the game and i still have the same problem. Any clue on what i should do?
#2806 [20:20] <CubeTheThird> HypeHead, hmm that's odd. Normally it would be blocked all across them....
#2807 [20:20] <Mini> Absol CubeTheThird Im sorry for pinging..... but what now?
#2808 [20:20] <HypeHead> CubeTheThird I could login on my other computer
#2809 [20:20] <CubeTheThird> Mini, once you have the hosts file open, remove all the lines with mojang in them, then save the file
#2810 [20:21] <CubeTheThird> HypeHead, hmm let's run a quick check then
#2811 [20:21] <HypeHead> CubeTheThird so it could be the launcher
#2812 [20:21] <CubeTheThird> ??> HypeHead tools/hjt
#2813 [20:21] <Deja_2> CubeTheThird Its Pending restart. I will restart now. See you soon
#2814 [20:21] <Absol> HypeHead: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#2815 [20:21] <Absol> HypeHead: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#2816 [20:21] <CubeTheThird> ??> Infinity_Endless error/cant-connect/dns
#2817 [20:21] <Absol> Infinity_Endless: For some users, the recent login issues on the launcher can be fixed by changing the DNS (Domain Name System) Servers. We recommend switching to Google Public DNS.
#2818 [20:21] <Absol> Infinity_Endless: Steps here: https://developers.google.com/speed/public-dns/docs/using
#2819 [20:21] <HypeHead> I"m on mac Absol
#2820 [20:21] <CubeTheThird> HypeHead, can you open the terminal?
#2821 [20:22] <Mini> ok so I deleted them
#2822 [20:22] * Deja_2 [webchat@192-69-183-39.iplwin75.metronetinc.net] has quit. (Quit: webchat.esper.net)
#2823 [20:22] <HypeHead> CubeTheThird mac terminal?
#2824 [20:22] <Gabez> so what now?
#2825 [20:22] <britt> Do they have any idea when they will have minecraft working again
#2826 [20:22] <CubeTheThird> Mini, ok. With it saved, try again
#2827 [20:22] <CubeTheThird> Gabez, are you on Windows or Mac?
#2828 [20:22] <Mini> try to log in?
#2829 [20:22] <CubeTheThird> britt, in what way is it not working?
#2830 [20:22] <CubeTheThird> Mini, yes that's right
#2831 [20:23] <Mini> it worked
#2832 [20:23] <CubeTheThird> HypeHead, that's right
#2833 [20:23] <CubeTheThird> Mini, awesome!
#2834 [20:23] <Gabez> Windows 10
#2835 [20:23] <Mini> thank you so much
#2836 [20:23] <CubeTheThird> ??> Gabez tools/hjt
#2837 [20:23] <HypeHead> CubeTheThird Yes
#2838 [20:23] <Absol> Gabez: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#2839 [20:23] <Absol> Gabez: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#2840 [20:23] <Mini> Have a very good day everyone
#2841 [20:23] <Dethdukk> Hey just checking in, I haven't seen any response after I posted my logs
#2842 [20:23] * Mini [webchat@99-51-168-129.lightspeed.nworla.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#2843 [20:23] <CubeTheThird> HypeHead, run this command: cat /etc/hosts
#2844 [20:24] <HypeHead> CubeTheThird I did
#2845 [20:24] <CubeTheThird> Dethdukk, can you repost?
#2846 [20:24] <CubeTheThird> HypeHead, it should have output some stuff. Does any of it have mojang written in it?
#2847 [20:24] <HypeHead> HypeHead NO
#2848 [20:24] <HypeHead> No*
#2849 [20:24] <CubeTheThird> lol
#2850 [20:24] <CubeTheThird> HypeHead, ok so not that...
#2851 [20:24] <britt> Mine just keeps saying "sorry make sure your online"
#2852 [20:25] <CubeTheThird> ??> britt error/cant-connect/dns
#2853 [20:25] <Absol> britt: For some users, the recent login issues on the launcher can be fixed by changing the DNS (Domain Name System) Servers. We recommend switching to Google Public DNS.
#2854 [20:25] <Absol> britt: Steps here: https://developers.google.com/speed/public-dns/docs/using
#2855 [20:25] <Gabez> https://paste.ubuntu.com/p/H6HdtfT3HP/
#2856 [20:25] <CubeTheThird> ??> Gabez info/mcleaks
#2857 [20:25] <Absol> Gabez: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#2858 [20:25] <Absol> Gabez: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#2859 [20:26] <CubeTheThird> HypeHead, have you uninstalled and reinstalled the game?
#2860 [20:26] <HypeHead> CubeTheThird Yes
#2861 [20:27] <CubeTheThird> HypeHead, hmm let's try switching to the beta launcher then
#2862 [20:27] <CubeTheThird> HypeHead, Locate your .minecraft folder. In that folder, open the 'launcher_profiles.json' using notepad. At the bottom of the file, change "channel": "release" to "channel": "beta".
#2863 [20:27] <HypeHead> k
#2864 [20:27] <Gabez> so delete MCLeaks?
#2865 [20:27] <Gabez> basically
#2866 [20:28] * Infinity_Endless [webchat@131-0-31-211.cliente-sumicity.net.br] has quit. (Quit: webchat.esper.net)
#2867 [20:28] <CubeTheThird> Gabez, yes. You may also need to edit your hosts file
#2868 [20:28] * Taszty [webchat@cpe-174-98-188-152.cinci.res.rr.com] has joined #minecrafthelp
#2869 [20:28] <Gabez> Im sorry, but how?
#2870 [20:28] <CubeTheThird> ??> Gabez win/hosts/edit
#2871 [20:28] <Absol> Gabez: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#2872 [20:28] <HypeHead> Omg
#2873 [20:28] <Absol> Gabez: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#2874 [20:28] <HypeHead> it worked TSYM!
#2875 [20:28] <CubeTheThird> HypeHead, awesome!!!!
#2876 [20:28] <Gabez> thx
#2877 [20:28] <HypeHead> bye bye
#2878 [20:28] * Deja_2 [webchat@192-69-183-39.iplwin75.metronetinc.net] has joined #minecrafthelp
#2879 [20:29] <Deja_2> CubeTheThird I am back
#2880 [20:29] * HypeHead [webchat@c-73-169-15-70.hsd1.co.comcast.net] has quit. (Quit: webchat.esper.net)
#2881 [20:29] <CubeTheThird> Deja_2, cool. New dxdiag please
#2882 [20:29] * britt [webchat@107-145-2-65.res.bhn.net] has quit. (Quit: webchat.esper.net)
#2883 [20:29] * Kingoflands [webchat@bb27e69b.virtua.com.br] has joined #minecrafthelp
#2884 [20:29] <Kingoflands> hello
#2885 [20:29] <CubeTheThird> hello Kingoflands
#2886 [20:29] <Gabez> Can I just re-install minecraft or no?
#2887 [20:29] <CubeTheThird> Gabez, ya sure
#2888 [20:30] <Kingoflands> I do not have my own email account and I do not have access to it
#2889 [20:30] <Gabez> ok coool
#2890 [20:30] <Kingoflands> I do not have my own email account and I do not have access to it
#2891 [20:30] * madmaddy0o0 [webchat@cpe-107-184-120-201.socal.res.rr.com] has joined #minecrafthelp
#2892 [20:31] <Kingoflands> i do not have my own email account I do not have acess to it
#2893 [20:31] <Kingoflands> a
#2894 [20:32] <CubeTheThird> Kingoflands, ok. Do you need help with something?
#2895 [20:32] <CubeTheThird> or leave...
#2896 [20:32] <Taszty> Hi i keep getting this problem where i'm trying to login to my launcher and it refuses to login, it keeps me on the login page and every time i retry i get the message "Sorry! Make sure you are online and try again" even though im online and ive reinstalled minecraft once already
#2897 [20:32] <CubeTheThird> ??> Taszty error/cant-connect/dns
#2898 [20:32] * Kurbstompkittens [webchat@cpe-174-107-197-44.sc.res.rr.com] has joined #minecrafthelp
#2899 [20:32] <Absol> Taszty: For some users, the recent login issues on the launcher can be fixed by changing the DNS (Domain Name System) Servers. We recommend switching to Google Public DNS.
#2900 [20:32] <Absol> Taszty: Steps here: https://developers.google.com/speed/public-dns/docs/using
#2901 [20:33] <Taszty> okay i will try it out thank you!
#2902 [20:33] <Kurbstompkittens> I cannot extend the sub to my realm
#2903 [20:33] <CubeTheThird> Kurbstompkittens, what's preventing you from doing so?
#2904 [20:34] <Deja_2> https://paste.ubuntu.com/p/BQxv7xJNGt/
#2905 [20:35] * Gabez [webchat@208.58.192.156] has quit. (Quit: webchat.esper.net)
#2906 [20:35] <Kurbstompkittens> CubeTheThird it says "we're unable to process you request at this time" when I go to click pay with a saved card, then if i manually type it in it says something went wrong and to double check my info, i have sufficient funds i checked
#2907 [20:35] <CubeTheThird> Deja_2, hmm not seeing any change there sadly. The problem is, I'd have you uninstall your display drivers to try installing new ones, but I'm hesitant to get you to do that since it could a) crash, and b) possibly stop your display from working properly
#2908 [20:36] <CubeTheThird> Deja_2, something's definitely messed up with your graphics drivers, but I'm honestly gonna recommend you either contact microsoft support, or have a computer technician look at it
#2909 [20:36] <CubeTheThird> Kurbstompkittens, what kind of card?
#2910 [20:36] <Deja_2> So nothing can be done really?
#2911 [20:36] <Kurbstompkittens> CubeTheThird Visa
#2912 [20:36] <Dethdukk> CubeTheThird Issue is that when I try to run the launcher, it says "Unable to update the Minecraft Native Launcher". I've completely deleted the .minecraft folder, and the Minecraft Launcher folder, along with downloading a new copy of the installer, running windows updates, and rebooting. Here's the logs: https://paste.ubuntu.com/p/JPn8Gw5744/
#2913 [20:36] * Gabez [webchat@208.58.192.156] has joined #minecrafthelp
#2914 [20:37] <Gabez> I cant even download MineCraft anymore
#2915 [20:37] <CubeTheThird> Deja_2, several things, but nothing that I'm comfortable having you do over this chat really. Goes beyond minecraft support at this point
#2916 [20:37] <madmaddy0o0> I am having the same issue. Cant get pass the login screen. Its stating that I need to make sure I am online
#2917 [20:37] <CubeTheThird> Gabez, from https://minecraft.net/download
#2918 [20:37] <Deja_2> Alright
#2919 [20:37] <CubeTheThird> Kurbstompkittens, does it give you a paypal option?
#2920 [20:37] <CubeTheThird> ??> madmaddy0o0 error/cant-connect/dns
#2921 [20:37] <Absol> madmaddy0o0: For some users, the recent login issues on the launcher can be fixed by changing the DNS (Domain Name System) Servers. We recommend switching to Google Public DNS.
#2922 [20:37] <Absol> madmaddy0o0: Steps here: https://developers.google.com/speed/public-dns/docs/using
#2923 [20:37] <Deja_2> But before I go, is minecraft Java edition for windows 10?
#2924 [20:37] <Gabez> thx
#2925 [20:38] <Kurbstompkittens> CubeTheThird no
#2926 [20:38] <CubeTheThird> Dethdukk, one moment
#2927 [20:38] <CubeTheThird> Deja_2, it's for Windows, Mac and Linux
#2928 [20:38] <Kurbstompkittens> CubeTheThird wait yes
#2929 [20:38] <madmaddy0o0> ok will give it a try. thanks
#2930 [20:38] <CubeTheThird> Kurbstompkittens, sometimes you can use a credit card through paypal without making an account
#2931 [20:38] <Gabez> It still says invalid username or password
#2932 [20:38] <Kurbstompkittens> CubeTheThird Ill see if i can
#2933 [20:39] <Kurbstompkittens> CubeTheThird Isn't realms really glitchy rn tho
#2934 [20:39] <Deja_2> I know I should be able to have minecraft though. This computer has multiple accounts and has minecraft on two of the other accounts. Windows 10 edition.
#2935 [20:39] <CubeTheThird> Kurbstompkittens, first I hear of that
#2936 [20:40] <CubeTheThird> Deja_2, that one could possibly work. Windows 10 edition and Java edition use different graphics engines
#2937 [20:40] <CubeTheThird> Gabez, did you edit the hosts file as I was saying?
#2938 [20:40] * dat [webchat@static.vnpt.vn] has joined #minecrafthelp
#2939 [20:40] <Deja_2> They are playable on both of the other accounts
#2940 [20:40] <Gabez> I re-installed.
#2941 [20:40] <CubeTheThird> Gabez, you didn't answer my question
#2942 [20:40] <Gabez> No
#2943 [20:41] <CubeTheThird> Dethdukk, can you go to C:\Program Files (x86)\
#2944 [20:41] <CubeTheThird> Gabez, please follow those instructions
#2945 [20:41] <Gabez> Can you send me the pathway again
#2946 [20:41] <CubeTheThird> ??> Gabez win/hosts/edit
#2947 [20:41] <Absol> Gabez: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#2948 [20:41] <Absol> Gabez: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#2949 [20:41] <Gabez> Ohh ok
#2950 [20:41] <Gabez> and then what XD
#2951 [20:41] <Deja_2> Can I switch what version Minecraft I bought?
#2952 [20:42] <CubeTheThird> Deja_2, you can ask for a refund sure, if you bought it within 10 days
#2953 [20:42] <CubeTheThird> Gabez, in that file, remove the lines with mojang in them
#2954 [20:42] <Dethdukk> CubeTheThird I have it open yes
#2955 [20:42] <Gabez> k
#2956 [20:42] <Deja_2> I bought it today
#2957 [20:42] <CubeTheThird> ??> Deja_2 account/refund
#2958 [20:42] <Absol> Deja_2: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#2959 [20:42] <CubeTheThird> Dethdukk, is there a Minecraft Launcher folder?
#2960 [20:43] <Dethdukk> CubeTheThird There is. It contains a game folder, and the Minecraft.exe
#2961 [20:43] <Dethdukk> sorry, the "minecraftlauncher"
#2962 [20:43] * TotallyTryhards [webchat@99-184-61-243.lightspeed.snantx.sbcglobal.net] has joined #minecrafthelp
#2963 [20:44] <CubeTheThird> Dethdukk, ok. Are you able to delete the Minecraft Launcher folder, then reinstall the game from https://minecraft.net/download
#2964 [20:44] <Deja_2> Where do I get the refund?
#2965 [20:44] <Gabez> Yup. Still can Login
#2966 [20:44] <CubeTheThird> Deja_2, hmm I thought that page explained it. In any case you'll have to contact Mojang
#2967 [20:44] <CubeTheThird> ??> Deja_2 mojang/email
#2968 [20:44] <Absol> Deja_2: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#2969 [20:44] <Absol> Deja_2: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#2970 [20:44] <CubeTheThird> Gabez, make sure you save the file after making the changes btw
#2971 [20:45] * Kurbstompkittens [webchat@cpe-174-107-197-44.sc.res.rr.com] has quit. (Quit: webchat.esper.net)
#2972 [20:45] <Dethdukk> CubeTheThird I did try that. It prompts to either change or remove, I choose remove, then I install (seems to install correctly) then when I run the launcher the same issue occurs.
#2973 [20:45] * SiXfoot7 [webchat@174-087-176-017.dhcp.chtrptr.net] has joined #minecrafthelp
#2974 [20:45] <CubeTheThird> Dethdukk, can you run the launcher as administrator?
#2975 [20:45] <Dethdukk> Tried, same issue
#2976 [20:45] <Gabez> I did.
#2977 [20:45] * Taszty [webchat@cpe-174-98-188-152.cinci.res.rr.com] has quit. (Quit: webchat.esper.net)
#2978 [20:46] <CubeTheThird> Dethdukk, but (to be clear) you have no issue deleting the Minecraft Launcher folder, right?
#2979 [20:46] <CubeTheThird> Gabez, can you try resetting your password and logging in again?
#2980 [20:46] <Gabez> Than I go back and the mojan is still there
#2981 [20:46] <CubeTheThird> Gabez, wait, it re-appears?
#2982 [20:46] <Gabez> Yes
#2983 [20:46] * Dustdevels [webchat@47-217-141-214.msk1cmtc01.res.dyn.suddenlink.net] has joined #minecrafthelp
#2984 [20:47] <CubeTheThird> Gabez, you deleted the whole lines right?
#2985 [20:47] * RealJakeTheDog [webchat@104-15-15-172.lightspeed.wchtks.sbcglobal.net] has joined #minecrafthelp
#2986 [20:47] <Dethdukk> Correct, I deleted both the Minecraft Launcher folder and the .minecraft folder before attempting to re-install and run it again
#2987 [20:47] <Gabez> Yup
#2988 [20:47] <CubeTheThird> O.o
#2989 [20:47] <RealJakeTheDog> i need some help, im on linux (ubuntu) and cannot launch the launcher at all
#2990 [20:47] <CubeTheThird> Dethdukk, how much disk space you you have left?
#2991 [20:47] <Gabez> It wont let me run notepad as Admin though
#2992 [20:47] <RealJakeTheDog> 1.9Tb
#2993 [20:47] <RealJakeTheDog> nevermind that questoin wasnt for me sorry
#2994 [20:47] <Dethdukk> 704GB
#2995 [20:47] <Dustdevels> i cant seem to login to mincraft.net or the java app can login to the mojang account page just fine though
#2996 [20:47] <CubeTheThird> RealJakeTheDog, can't install, or launch?
#2997 [20:48] <RealJakeTheDog> i install it but it doesn't launch
#2998 [20:48] <CubeTheThird> Dustdevels, what operating system are you using?
#2999 [20:48] <CubeTheThird> RealJakeTheDog, did you install from the website or the "App Store" (whatever Ubuntu calls it)
#3000 [20:48] <RealJakeTheDog> the website, im on pop-os so i dont have the normal ubuntu store
#3001 [20:49] <Dustdevels> 10
#3002 [20:49] <CubeTheThird> RealJakeTheDog, ohh that clears things up then
#3003 [20:49] <RealJakeTheDog> it used to launch just fine before the last update
#3004 [20:49] <CubeTheThird> ??> Dustdevels tools/hjt
#3005 [20:49] <Absol> Dustdevels: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#3006 [20:49] <Absol> Dustdevels: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#3007 [20:49] <Dethdukk> RealJakeTheDog Tell System76 you need your damn minecraft :P
#3008 [20:49] <CubeTheThird> lol
#3009 [20:49] <RealJakeTheDog> lol i wish it worked like that
#3010 [20:49] <CubeTheThird> RealJakeTheDog, do you know how to use the terminal?
#3011 [20:49] <RealJakeTheDog> yes
#3012 [20:49] <RealJakeTheDog> i know all basic sudo commands
#3013 [20:50] <RealJakeTheDog> and i little of the more complex ones
#3014 [20:50] <Deja_2> CubeTheThird thank you for all of your help (even if most of it didn't work for me). It was very much appreciated. Sorry for wasting your time.
#3015 [20:50] <RealJakeTheDog> *a
#3016 [20:50] <CubeTheThird> RealJakeTheDog, lol ok. Can you run: minecraft-launcher > output.txt 2>&1
#3017 [20:50] <RealJakeTheDog> ok
#3018 [20:50] <RealJakeTheDog> Segmentation fault (core dumped)
#3019 [20:50] <RealJakeTheDog> thats what it says
#3020 [20:50] <CubeTheThird> hahaha
#3021 [20:50] <CubeTheThird> RealJakeTheDog, did you get an output file?
#3022 [20:51] <RealJakeTheDog> let me check
#3023 [20:51] <RealJakeTheDog> no
#3024 [20:51] <CubeTheThird> RealJakeTheDog, wowwww. Ok let's try the beta launcher. Can you open the .minecraft folder?
#3025 [20:51] <RealJakeTheDog> ok
#3026 [20:51] <CubeTheThird> RealJakeTheDog, find the launcher_profiles.json file
#3027 [20:51] <RealJakeTheDog> hold on
#3028 [20:52] * CubeTheThird holds on
#3028 [20:52] <RealJakeTheDog> wait
#3029 [20:52] * CubeTheThird waits
#3029 [20:52] <TotallyTryhards> CubeTheThird the problem with the beta launcher instructions for me, is that it keeps telling me that 'it was modified' and asks if I want to reload
#3030 [20:52] <RealJakeTheDog> isn't it found in the home folder
#3031 [20:52] <RealJakeTheDog> after hitting ctrl+H
#3032 [20:52] <RealJakeTheDog> nevermind found it
#3033 [20:52] <CubeTheThird> haha
#3034 [20:52] <RealJakeTheDog> there is nothing in it
#3035 [20:53] <CubeTheThird> TotallyTryhards, yes...? that sounds correct to me?
#3036 [20:53] <RealJakeTheDog> Folder is empty
#3037 [20:53] <CubeTheThird> TotallyTryhards, or perhaps I'm not understanding
#3038 [20:53] <TotallyTryhards> well the problem is upon reloading the file, it shows 'release' again and not 'beta'
#3039 [20:53] <RealJakeTheDog> how could it be empty
#3040 [20:53] <TotallyTryhards> even after I've saved
#3041 [20:53] <CubeTheThird> RealJakeTheDog, hmm try in /opt/minecraft-launcher
#3042 [20:53] <RealJakeTheDog> ok
#3043 [20:54] <CubeTheThird> TotallyTryhards, ah. Make sure you have the launcher closed while you're editing it
#3044 [20:54] <Dustdevels> https://paste.ubuntu.com/p/3GV27b9x8g/
#3045 [20:54] <RealJakeTheDog> k there is stuff in there
#3046 [20:54] <CubeTheThird> ??> Dustdevels info/mcleaks
#3047 [20:54] <TotallyTryhards> ooooohhhhh
#3048 [20:54] <Absol> Dustdevels: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#3049 [20:54] <Absol> Dustdevels: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#3050 [20:54] <RealJakeTheDog> maybe there isn't anything in .minecraft because it hasn't technically been launched
#3051 [20:54] <TotallyTryhards> CubeTheThird thank you I'll post back.
#3052 [20:54] <RealJakeTheDog> what am i looking for
#3053 [20:54] <CubeTheThird> RealJakeTheDog, right. I forgot they separated the launcher and game files
#3054 [20:54] <CubeTheThird> RealJakeTheDog, launcher_profiles.json
#3055 [20:54] * Deja_2 [webchat@192-69-183-39.iplwin75.metronetinc.net] has quit. (Quit: webchat.esper.net)
#3056 [20:55] <RealJakeTheDog> i have liblauncher but not launcher_profiles.json
#3057 [20:55] <RealJakeTheDog> *liblauncher.so
#3058 [20:56] <CubeTheThird> RealJakeTheDog, hmm I'm wondering then if it isn't even getting far enough to download or set that file up
#3059 [20:56] <RealJakeTheDog> i wouldn't know why
#3060 [20:56] <CubeTheThird> RealJakeTheDog, you might need to report an issue for this on bugs.mojang.com
#3061 [20:56] <Gabez> Thank you so much I ended up making a whole new text file myself but nevertheless you guys were a great help. Thank you so much!
#3062 [20:56] <RealJakeTheDog> im using eddy to install it
#3063 [20:56] <RealJakeTheDog> should i try just terminal
#3064 [20:56] <CubeTheThird> Gabez, ah glad that got sorted out
#3065 [20:56] <CubeTheThird> RealJakeTheDog, eddy?
#3066 [20:56] * Gabez [webchat@208.58.192.156] has quit. (Quit: webchat.esper.net)
#3067 [20:57] <RealJakeTheDog> its a .deb file installer that comes preinstalled on pop os
#3068 [20:57] * Alex8 [webchat@cpe-23-241-39-186.socal.res.rr.com] has joined #minecrafthelp
#3069 [20:57] <CubeTheThird> ahhh
#3070 [20:57] <CubeTheThird> RealJakeTheDog, sure you could try using the terminal. I don't really expect the outcome to be that different
#3071 [20:57] <RealJakeTheDog> ok, i thought maybe eddy is having some problems with it so i figured it was worth a shot
#3072 [20:57] * Alex8 [webchat@cpe-23-241-39-186.socal.res.rr.com] has quit. (Client Quit)
#3073 [20:59] <Dethdukk> Any more ideas cube?
#3074 [20:59] <SiXfoot7> Hello, my game won't launch at all. I have tried to run as admin and still nothing happens when I try to run the minecraft launcher. When I try to uninstall the program I get the message "another application has exclusive access to the file 'D:/debug.log'. Please shut down all other applications, then click Retry". I found the debug.log text file
#3075 [20:59] <SiXfoot7> but it wont let me delete it because it says that it is running in the minecraft application
#3076 [21:00] <RealJakeTheDog> is it possible to upload i picture so i could show you what the terminal says
#3077 [21:00] <CubeTheThird> Dethdukk, what anti-virus and firewall software do you have?
#3078 [21:00] <Dethdukk> SiXfoot7 have you rebooted the PC? likely that would fix the issue
#3079 [21:00] <CubeTheThird> ^^^^
#3080 [21:00] <SiXfoot7> Yes
#3081 [21:00] <CubeTheThird> ??> RealJakeTheDog imgur
#3082 [21:00] <Absol> RealJakeTheDog: Imgur is an image hosting website at https://www.imgur.com where you can upload screenshots, etc for free, no need to register. Click the cloud/arrow at the top, and use the interface to pick an image from your computer, click "Start Upload", then give us the URL you are taken to.
#3083 [21:00] <CubeTheThird> SiXfoot7, what anti-virus and firewall software do you have?
#3084 [21:01] <TotallyTryhards> CubeTheThird So I tried to edit the 'channel' to 'beta' even with the launcher closed when I saved it, it still said it was modified.
#3085 [21:01] <CubeTheThird> RealJakeTheDog, or, copy the log onto http://paste.ubuntu.com and give the URL here.
#3086 [21:01] <RealJakeTheDog> ok hold on
#3087 [21:01] <Dethdukk> CubeTheThird I've just got Windows Defender, Windows firewall
#3088 [21:01] <SiXfoot7> Same
#3089 [21:01] <CubeTheThird> TotallyTryhards, uhh... you might need to reboot your computer. Something's changing it on you that shouldn't be
#3090 [21:01] <RealJakeTheDog> <blockquote class="imgur-embed-pub" lang="en" data-id="a/D5vuvND" data-context="false" ><a href="//imgur.com/a/D5vuvND"></a></blockquote><script async src="//s.imgur.com/min/embed.js" charset="utf-8"></script>
#3091 [21:01] <CubeTheThird> ??> SiXfoot7 tools/hjt
#3092 [21:01] <Absol> SiXfoot7: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#3093 [21:01] <Absol> SiXfoot7: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#3094 [21:01] <TotallyTryhards> CubeTheThird yeah I've already restarted haha. Thank you though.
#3095 [21:02] <CubeTheThird> O.o
#3096 [21:02] <RealJakeTheDog> CubeTheThird there you go
#3097 [21:02] <CubeTheThird> Dethdukk, do you have a trend micro report already?
#3098 [21:02] <CubeTheThird> RealJakeTheDog, that's uh.. not a link
#3099 [21:02] * Adrian [webchat@99-100-210-119.lightspeed.frsnca.sbcglobal.net] has joined #minecrafthelp
#3100 [21:02] <RealJakeTheDog> my bad
#3101 [21:02] <RealJakeTheDog> https://imgur.com/a/D5vuvND
#3102 [21:03] * boojscrooge [webchat@97.99.151.228] has joined #minecrafthelp
#3103 [21:03] <boojscrooge> hello
#3104 [21:03] <RealJakeTheDog> also CubeTheThird if i end up having to submit a bug report is there any way to get an older version of the launcher so i can play until i get a response
#3105 [21:03] <TotallyTryhards> RealJakeTheDog bless you for using dark mode
#3106 [21:03] <RealJakeTheDog> lol
#3107 [21:03] <CubeTheThird> RealJakeTheDog, ok.. that's not exactly how you install a .deb from the terminal mind you
#3108 [21:03] * King [webchat@ip72-196-11-90.om.om.cox.net] has joined #minecrafthelp
#3109 [21:04] * boojscrooge [webchat@97.99.151.228] has quit. (Client Quit)
#3110 [21:04] <RealJakeTheDog> well that way does the same thing but is just drag and drop so you dont have to memorize the file name
#3111 [21:04] <CubeTheThird> RealJakeTheDog, also I don't know of any way to get the older launchers at this point
#3112 [21:04] <Dethdukk> CubeTheThird I don't have any trend micro software installed, how do you mean?
#3113 [21:04] <CubeTheThird> RealJakeTheDog, sudo dpkg -i <file name>
#3114 [21:04] <RealJakeTheDog> ok
#3115 [21:04] <CubeTheThird> ??> Dethdukk tools/hjt
#3116 [21:05] <Absol> Dethdukk: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#3117 [21:05] <Absol> Dethdukk: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#3118 [21:05] <King> I have tried to migrate my account after changing my password. I filled everything out and then did the reCAPTCHA. Afterwords nothing happened. Not an error message or anything. It just sat there not doing anything even after refreshing/multiple attempts.
#3119 [21:05] <King> I even tried with my phone
#3120 [21:05] <RealJakeTheDog> CubeTheThird did it with dpkg and still no luck
#3121 [21:05] <CubeTheThird> King, uhh.. are you able to try with a different browser?
#3122 [21:06] <CubeTheThird> RealJakeTheDog, ya figured as much
#3123 [21:06] <King> I did. I used safari and nothing happened. I have been having issues with logging into my account all day.
#3124 [21:06] <RealJakeTheDog> have i stumped MinecraftIRC?
#3125 [21:06] <RealJakeTheDog> feels like an accomplishment
#3126 [21:07] * Dustdevels [webchat@47-217-141-214.msk1cmtc01.res.dyn.suddenlink.net] has quit. (Quit: webchat.esper.net)
#3127 [21:07] <King> I reset the password on my mojang account- it said it worked- and couldn't even log into it with that password after
#3128 [21:07] <CubeTheThird> RealJakeTheDog, not so much stumped, as you're getting a segfault which we can't really diagnose
#3129 [21:08] <Dethdukk> CubeTheThird https://paste.ubuntu.com/p/3hFZJ4XGHr/
#3130 [21:08] <RealJakeTheDog> CubeTheThird do you know of a way to uninstall a file completely (get rid of the archives too)
#3131 [21:08] <RealJakeTheDog> in case thats the problem
#3132 [21:08] <CubeTheThird> King, what's your minecraft username?
#3133 [21:08] <King> The email or my actual character name?
#3134 [21:08] <King> like in game?
#3135 [21:08] <CubeTheThird> King, in game name
#3136 [21:08] <King> Halolover1892
#3137 [21:09] <CubeTheThird> RealJakeTheDog, sudo apt-get remove minecraft-launcher
#3138 [21:09] <RealJakeTheDog> ok
#3139 [21:09] <RealJakeTheDog> but does that also get rid of the archives
#3140 [21:09] * dg4 [webchat@c-73-12-77-95.hsd1.va.comcast.net] has joined #minecrafthelp
#3141 [21:09] <CubeTheThird> King, uhh... as far as I can tell that name was migrated last year, and has been changed since
#3142 [21:10] <CubeTheThird> Dethdukk, hmm well you do appear to have a VPN which may mess with the downloads...
#3143 [21:10] <King> the username has been changed?
#3144 [21:10] <CubeTheThird> Dethdukk, doesn't explain the permissions errors though
#3145 [21:10] <CubeTheThird> Dethdukk, we could run a malware scan
#3146 [21:10] <CubeTheThird> ??> Dethdukk av/adwcleaner
#3147 [21:10] <Dethdukk> It's not currently turned on, tho I can get rid of it entirely
#3148 [21:10] <Absol> Dethdukk: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#3149 [21:10] <Absol> Dethdukk: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#3150 [21:10] <CubeTheThird> King, twice actually
#3151 [21:11] * dat [webchat@static.vnpt.vn] has quit. (Quit: webchat.esper.net)
#3152 [21:11] <King> I don't remember changing the username but I might've because it was cringy. Unless someone got into my account
#3153 [21:11] * hamsterbate [webchat@ip-213-127-37-99.ip.prioritytelecom.net] has joined #minecrafthelp
#3154 [21:11] <King> Are you able to tell me the name it was changed to?
#3155 [21:11] * Adrian [webchat@99-100-210-119.lightspeed.frsnca.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#3156 [21:11] * Dethdukk [webchat@c-24-8-17-131.hsd1.co.comcast.net] has quit. (Quit: webchat.esper.net)
#3157 [21:11] <dg4> Need some help...I am not able to login to Minecraft Launcher...getting "Sorry! Make sure you are online and try again". I am able to login fine in the minecraft.com using the same id and password..
#3158 [21:11] <CubeTheThird> King, it's currently DYADYADETH
#3159 [21:12] <CubeTheThird> ??> dg4 error/cant-connect/dns
#3160 [21:12] <Absol> dg4: For some users, the recent login issues on the launcher can be fixed by changing the DNS (Domain Name System) Servers. We recommend switching to Google Public DNS.
#3161 [21:12] <Absol> dg4: Steps here: https://developers.google.com/speed/public-dns/docs/using
#3162 [21:12] <King> Yea no way that is my account name. It probaby got hacked into...
#3163 [21:12] <CubeTheThird> King, sounds like it. I'll send you the info to contact Mojang about this
#3164 [21:12] <CubeTheThird> ??> King mojang/email
#3165 [21:12] <Absol> King: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#3166 [21:12] <Absol> King: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#3167 [21:12] * cxc [webchat@cpe-24-27-50-139.austin.res.rr.com] has joined #minecrafthelp
#3168 [21:12] <hamsterbate> hi
#3169 [21:13] <CubeTheThird> hello hamsterbate
#3170 [21:13] <hamsterbate> so i want to buy minecraft but on the website it wont let me buy it
#3171 [21:13] * Dethdukk [webchat@c-24-8-17-131.hsd1.co.comcast.net] has joined #minecrafthelp
#3172 [21:13] <Dethdukk> I'm back! and the scan reported clean, I did the repair just for giggles
#3173 [21:13] <CubeTheThird> hamsterbate, where are you getting stuck?
#3174 [21:13] <King> Oh so it will take a while. Do you think it would be wise to use that username, log in (if possible), and change my information so they can't get it?
#3175 [21:13] <CubeTheThird> Dethdukk, alrighty. Any luck?
#3176 [21:13] <dg4> I was able to login earlier today...the problem just started...i just logged out and then can't log back in...
#3177 [21:13] <Dethdukk> saaaaame issue
#3178 [21:14] <CubeTheThird> King, I don't think that would work since that's all been changed
#3179 [21:14] <Dethdukk> god at this rate I might just clean install Win10
#3180 [21:14] <hamsterbate> i am supposed to get a TAN code but i,m not receiving anything
#3181 [21:14] <cxc> Every time I try to install a server texture pack for hypixel it just crashes my game what do I do?
#3182 [21:14] <CubeTheThird> dg4, many users with the new launcher are having the same issue
#3183 [21:14] <hamsterbate> and i can,t cancel the order either
#3184 [21:14] <CubeTheThird> hamsterbate, from minecraft.net right?
#3185 [21:14] <hamsterbate> yes
#3186 [21:14] <CubeTheThird> cxc, do you have a crash report?
#3187 [21:14] <CubeTheThird> hamsterbate, what method of payment are you trying to use?
#3188 [21:15] <hamsterbate> crash report
#3189 [21:15] <cxc> no
#3190 [21:15] <hamsterbate> IDEAL
#3191 [21:15] <CubeTheThird> ??> cxc launcher/log
#3192 [21:15] <Absol> cxc: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#3193 [21:15] <CubeTheThird> cxc, make sure you get the log AFTER the issue occurs
#3194 [21:15] <cxc> ok
#3195 [21:15] <dg4> is it possible to go back to old launcher? or any other suggestion...even how to play off line without loging in?
#3196 [21:16] <RealJakeTheDog> CubeTheThird i think there is a problem with the linux launcher, i downloaded the tar.gz file and there is still no launcher_properties.json file in it
#3197 [21:16] <CubeTheThird> dg4, unfortunately it is not. Did you try the instructions you were sent to change DNS?
#3198 [21:16] <hamsterbate> first i thought it might be a problem with my bank but on your site i can,t cancel the order or retry
#3199 [21:16] <cxc> I also have the same launcher problem on my pc
#3200 [21:16] <CubeTheThird> hamsterbate, you might need to contact Mojang support about this, or use a different method of payment
#3201 [21:17] <CubeTheThird> ??> hamsterbate mojang/email
#3202 [21:17] <Absol> hamsterbate: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#3203 [21:17] <Absol> hamsterbate: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#3204 [21:17] <hamsterbate> alright thanks
#3205 [21:17] <cxc> and I cant access the instructions for the dns change because I need permission
#3206 [21:17] <SiXfoot7> CubeTheThird https://paste.ubuntu.com/p/QGY6TnN59k/
#3207 [21:18] <Dethdukk> CubeTheThird Any other ideas offhand? Otherwise, I'm seriously just gunna make sure I've got a good backup and rebuild my PC here....
#3208 [21:18] <CubeTheThird> cxc, I thought you were having texture pack issues
#3209 [21:18] * Darkookami [webchat@cpe-70-121-163-122.satx.res.rr.com] has joined #minecrafthelp
#3210 [21:18] <King> Okay I sent an email. Do you think it will take around a month?
#3211 [21:18] <cxc> Yeah I also have issues with the launcher on my other computer
#3212 [21:18] <CubeTheThird> SiXfoot7, wait are you trying to open the installer on your D: drive?
#3213 [21:19] <CubeTheThird> King, it might. I don't know how they prioritize tickets
#3214 [21:19] <Darkookami> yo is anyone else having issues logging into the launcher
#3215 [21:19] <CubeTheThird> cxc, ok so which issue are we trying to fix right now? Can't do both at the same time
#3216 [21:19] <CubeTheThird> Darkookami, many. What problem specifically?
#3217 [21:19] <CubeTheThird> RealJakeTheDog, new launcher works for me on Linux
#3218 [21:19] <cxc> oof nvm its all good ill just figure it out thanks
#3219 [21:19] <SiXfoot7> CubeTheThird I was, because the application wasn't working and was trying to reinstall
#3220 [21:20] * cxc [webchat@cpe-24-27-50-139.austin.res.rr.com] has quit. (Quit: webchat.esper.net)
#3221 [21:20] <King> Okay. Thank you so much! I appreciate you actually being so helpful at such a hectic and likely frustrating job. Hope you get paid well, ha. Bye :)
#3222 [21:20] <CubeTheThird> SiXfoot7, ok. Are you trying to install on the D drive too?
#3223 [21:20] <CubeTheThird> King, don't get paid, but thanks
#3224 [21:20] <Darkookami> CubeTheThird getting an error saying Sorry! Make sure you are online and try again
#3225 [21:20] <King> oof
#3226 [21:20] <SiXfoot7> I could install on C drive
#3227 [21:20] <CubeTheThird> King, we're volunteers here :p
#3228 [21:21] * TotallyTryhards [webchat@99-184-61-243.lightspeed.snantx.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#3229 [21:21] <CubeTheThird> SiXfoot7, I would recommend that. It's just where the launcher installs anyways
#3230 [21:21] <King> big oof. thanks anyways, ha
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#3232 [21:21] <CubeTheThird> ??> Darkookami error/cant-connect/dns
#3233 [21:21] <Absol> Darkookami: For some users, the recent login issues on the launcher can be fixed by changing the DNS (Domain Name System) Servers. We recommend switching to Google Public DNS.
#3234 [21:21] <Absol> Darkookami: Steps here: https://developers.google.com/speed/public-dns/docs/using
#3235 [21:21] <CubeTheThird> I g2g in 10 minutes
#3236 [21:21] * King [webchat@ip72-196-11-90.om.om.cox.net] has quit. (Quit: webchat.esper.net)
#3237 [21:21] <Darkookami> ok ill try that
#3238 [21:21] * TotallyTryhards [webchat@99-184-61-243.lightspeed.snantx.sbcglobal.net] has joined #minecrafthelp
#3239 [21:22] <SiXfoot7> CubeTheThird it doesn't let me because I already have the application on my computer
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#3241 [21:22] <CubeTheThird> SiXfoot7, can you uninstall first or...?
#3242 [21:22] <SiXfoot7> it won't let me uninstall
#3243 [21:22] <CubeTheThird> O.o
#3244 [21:22] <TotallyTryhards> OKAY I figured out my problem CubeTheThird
#3245 [21:22] <CubeTheThird> SiXfoot7, can you open C:\Program Files (x86)\
#3246 [21:22] <CubeTheThird> TotallyTryhards, oh?
#3247 [21:23] <TotallyTryhards> I was one of the ones that needed to reconfigure my DNS
#3248 [21:23] <TotallyTryhards> sadface
#3249 [21:23] <SiXfoot7> When I try to uninstall the program I get the message "another application has exclusive access to the file 'D:/debug.log'. Please shut down all other applications, then click Retry". I found the debug.log text file but it wont let me delete it because it says that it is running in the minecraft application
#3250 [21:23] <CubeTheThird> TotallyTryhards, ahhh
#3251 [21:23] <SiXfoot7> CubeTheThird yes
#3252 [21:23] <TotallyTryhards> yeppers. badabing badaboom it worked. anyone else experiencing that problem I highly suggest that solution.
#3253 [21:23] <CubeTheThird> SiXfoot7, hmm ok so that's during uninstall. Can you open the task manager?
#3254 [21:23] <TotallyTryhards> https://developers.google.com/speed/public-dns/docs/using#testing
#3255 [21:24] <SiXfoot7> Yes, but there is nothing there but discord and chrome
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#3257 [21:24] <CubeTheThird> SiXfoot7, you should be able to have it show you a list of processes
#3258 [21:25] <SiXfoot7> yes
#3259 [21:25] <CubeTheThird> SiXfoot7, it might be listed under there
#3260 [21:25] * Tigerputt [webchat@cpe-101-175-177-234.wb04.wa.asp.telstra.net] has joined #minecrafthelp
#3261 [21:27] <dg4> I am now trying the Google DNS...i will update shortly..
#3262 [21:27] <SiXfoot7> CubeTheThird perfect, I ended the minecraft launcher task and was finally able ot uninstall. I will reinstall on C drive
#3263 [21:27] <CubeTheThird> SiXfoot7, awesome
#3264 [21:28] <SiXfoot7> CubeTheThird thank you so much!!!!!
#3265 [21:28] <CubeTheThird> :3 no problem
#3266 [21:28] * Sid67 [webchat@108-193-173-220.lightspeed.tukrga.sbcglobal.net] has joined #minecrafthelp
#3267 [21:28] <SiXfoot7> any idea on what would cause that?
#3268 [21:28] <Tigerputt> Hey there I'm having issues with this new update, specifically with Minecraft realms. I don't know if this issue is with any other person but I can no longer play on my worlds on my realm as it kicks me from the world or anyone else who joins with the message "kicked by operator" even though I am the only operator/owner of the realm?
#3269 [21:29] <CubeTheThird> SiXfoot7, not sure about the process staying open, but I've seen issues in the past with using different drives for install
#3270 [21:29] <Sid67> Hello! I got a message that my account was transferred and I didn't ask for it. I cannot get into my account anymore.
#3271 [21:29] <CubeTheThird> Tigerputt, are you able to shut down and restart the realm?
#3272 [21:29] * Jeremoney [webchat@cpe-23-240-171-113.socal.res.rr.com] has joined #minecrafthelp
#3273 [21:29] <CubeTheThird> Sid67, you'll need to contact Mojang for assistance there
#3274 [21:29] <CubeTheThird> ??> Sid67 mojang/email
#3275 [21:29] * SiXfoot7 [webchat@174-087-176-017.dhcp.chtrptr.net] has quit. (Quit: webchat.esper.net)
#3276 [21:29] <Absol> Sid67: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#3277 [21:29] <Absol> Sid67: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#3278 [21:30] <Tigerputt> CubeTheThird yes I can
#3279 [21:30] <Darkookami> CubeTheThird IT WORKED thanks for the help :D
#3280 [21:30] <CubeTheThird> Tigerputt, and no difference there?
#3281 [21:30] <CubeTheThird> Darkookami, awesome!!
#3282 [21:30] <Sid67> I don't have a transaction ID, I have my old receipt from 2010, will that work?
#3283 [21:30] <CubeTheThird> Sid67, sounds like it. Do NOT give it here though. Include any details you have in the message you send them
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#3285 [21:30] <Darkookami> i was pulling my hair out trying everything and didnt even think of that
#3286 [21:31] <CubeTheThird> Darkookami, to be fair, it's not that obvious. Glad it works
#3287 [21:31] <Sid67> Thank you then.
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#3289 [21:31] <Tigerputt> CubeTheThird unfortunately not ive sent tickets to the support centre, and ive seen that on the Mojang twitter they've identified the issue, yet they also said it should be fixed
#3290 [21:31] <TerraGames_> hola
#3291 [21:31] <Flushest> I still can't log into my account after changing the thing's in the files of minecraft due to the launcher offline bug. What should I do?
#3292 [21:31] <CubeTheThird> Tigerputt, do you have a case number for your ticket?
#3293 [21:31] <CubeTheThird> ??> Flushest error/cant-connect/dns
#3294 [21:31] <Absol> Flushest: For some users, the recent login issues on the launcher can be fixed by changing the DNS (Domain Name System) Servers. We recommend switching to Google Public DNS.
#3295 [21:31] <Absol> Flushest: Steps here: https://developers.google.com/speed/public-dns/docs/using
#3296 [21:32] <CubeTheThird> sorry but I gg2g
#3297 [21:32] <CubeTheThird> *g2g
#3298 [21:32] <Tigerputt> CubeTheThird yes I do
#3299 [21:32] <CubeTheThird> lol. Bye~
#3300 [21:32] <CubeTheThird> Tigerputt, can you give it to me? I'll poke someone with it. But then I g2g
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#3302 [21:33] <Tigerputt> sure thing just in this chat?
#3303 [21:33] <CubeTheThird> Tigerputt, sure
#3304 [21:33] <Michael> Could i get some help retrieving an old Minecraft account please!
#3305 [21:33] * Michael is now known as Guest65363
#3306 [21:33] <CubeTheThird> ??> Guest65363 mojang/email
#3307 [21:33] <Absol> Guest65363: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#3308 [21:33] <Absol> Guest65363: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#3309 [21:33] <CubeTheThird> Tigerputt, ok got it. Goodnight everyone
#3310 [21:34] <Tigerputt> Case #2798789.
#3311 [21:34] <Tigerputt> Thankyou!
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#3313 [21:34] <Guest65363> Yes sorry I forgot to say I don't remember which email it was and I probably do not know the password but i could provide maybe 4 emails that it might connect to.
#3314 [21:34] <Guest65363> If that helps?
#3315 [21:34] <CubeTheThird> Guest65363, contact Mojang support with the info sent above. We can't fix account issues here
#3316 [21:35] <SaltyMack> Not to bother you guys but can I have some help?
#3317 [21:35] <Guest65363> Alright and would you know an estimate of how long that would take for them to get back? Just curious
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#3319 [21:35] <dg4> CubeTheThird, I am able to login after changing to Google DNS..thank you very much for your help..
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#3321 [21:36] <SaltyMack> Excuse me? Is there any helpers here?
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#3331 [21:44] <Guest42194> trying to log into java launcher, but keep getting offline error message
#3332 [21:47] <SaltyMack> Is there a way someone can check the email of my account?
#3333 [21:49] <will> I am trying to invite my friend to my realm and it keeps saying "could not invite the provided name". Please Help!
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#3339 [21:54] <wowxers> can anyone help me cause whenever i try to login to minecraft it says that im offline
#3340 [21:54] <wowxers> and i tried re connecting my wifi and re opening my launcher and restarting my computer
#3341 [21:54] <wowxers> and i have my wifi on so idk why im "offline"
#3342 [21:56] <Guest35965> yea
#3343 [21:56] <Guest35965> i have the same issue
#3344 [21:58] <wowxers> i guess its a common bug
#3345 [21:58] <wowxers> i read but absol daid
#3346 [21:58] <wowxers> what absol
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#3348 [22:00] * Cely [webchat@dynamic-ip-19015826189.cable.net.co] has joined #minecrafthelp
#3349 [22:01] <Cely> i have this error when i try to launch app in my mac Failed to load URL mojang://launcher/index.html with error ERR_FAILED (-2).
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#3352 [22:08] <will> how do you update Minecraft? my friend just installed Minecraft on the Microsoft score. And it downloaded Minecraft 1.11.4
#3353 [22:09] * Fade [webchat@99-184-240-169.lightspeed.livnmi.sbcglobal.net] has joined #minecrafthelp
#3354 [22:11] <Lukochek> Hi, I am not sure how to describe this; but here is the basics. I have both Minecraft windows 10, and Java. I have a Realms subscription. I have two computers, and would like to play Minecraft Windows 10 version with my son. It is working on my laptop, it is not working on his PC. I have bought the game twice, but it will not install on the PC beca
#3355 [22:11] <Lukochek> use it claims I already have it, even though I purchased it twice, once on each computer.
#3356 [22:11] <Fade> I can't login to minecraft.net or the minecraft launcher only on my desktop computer with either of my minecraft accounts. However, when I go onto my laptop both accounts work fine on both the launcher and miencraft.net. I have changed my password various times to make sure that my login information is correct.
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#3359 [22:14] <wowxers> i need help logging in because the launcher says im "offline" when my wifi is working perfectly fine
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#3361 [22:14] <wowxers> ive tried restarting my computer several times, restarting my launcher multiple times, and i even re downloaded minecraft
#3362 [22:14] <wowxers> and i turned my wifi on and off multiple times
#3363 [22:16] * TheSmoothSurfer [webchat@s181-227-68-64.ssvec.az.wi-power.com] has joined #minecrafthelp
#3364 [22:19] <TheSmoothSurfer> I was previously having the problem stated above where it says the launcher is offline, so I tried logging out and logging back in but it says "sorry! make sure your online and try again" I am clearly online
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#3367 [22:20] <Emad> Hello
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#3369 [22:21] <fernaramburu> Hi. I bought and download Minecraft on IPAD. It works ok the first day and when I tried to re enter the app since the next day, the app doesn't open. It stops working on the welcome screen with the progress bar at 33% approx but nothing else
#3370 [22:21] <fernaramburu> Can anyone help me? I tried to uninstall and reinstall the app several times, but nothing works
#3371 [22:22] <Emad> It won’t connect online for me
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#3377 [22:30] <ripesack> i keep getting the error java.lang.OutOfMemoryError. Ive already tried repairing and reinstalling my game, and i've also tried allocating more ram in the jvm arguments. version 1.14.3
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#3382 [22:37] <FriedPickleWeen> hey, im getting the failed to create the child event loop. ive looked it up, and antivirus isn't my issue, as this is a new computer and don't have any antivirus.
#3383 [22:37] <FriedPickleWeen> I also have the crash report
#3384 [22:39] * Hunter [webchat@cpe-24-25-244-70.hawaii.res.rr.com] has joined #minecrafthelp
#3385 [22:40] <Hunter> Hello
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#3388 [22:40] <FriedPickleWeen> hello
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#3390 [22:41] <FriedPickleWeen> https://paste.gg/p/anonymous/e41f09a4912c4d37b185a15155e59036
#3391 [22:41] <FriedPickleWeen> that's the crash report
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#3399 [22:51] <Matt9> Can anyone help with migration?
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#3404 [22:57] <DaveZ> hello?
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#3406 [23:00] <ripesack> i keep getting the error java.lang.OutOfMemoryError. Ive already tried repairing and reinstalling my game, and i've also tried allocating more ram in the jvm arguments. version 1.14.3
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#3411 [23:22] <Marc> I forgot my mojang email and username. What should I do?
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#3413 [23:23] <achootea> Greymagic27 are you still here?
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#3415 [23:24] <Lukochek> I am still here :)
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#3417 [23:28] * SiXfoot7 [webchat@174-087-176-017.dhcp.chtrptr.net] has joined #minecrafthelp
#3418 [23:28] <SiXfoot7> Hello,
#3419 [23:29] <Crab> Hello. So my issue is whenever I log into Minecraft, my single player nor my multiplayer worlds will load once selected. I will click on them, (Or create a new single player world) and then it will usually crash while saying *Downloading terrain.* Sometimes, I will manage to get into a multiplayer server but then be met with my game becoming unresp
#3420 [23:29] <Crab> onsive, and a black screen (presumably of the void.) I have un-installed and re-installed Minecraft, updated all of my drivers, and repeatedly tried and waited for the game to respond, but nothing happens. Upon crashing, there is no crash-log of what happens. Thanks!
#3421 [23:31] <SiXfoot7> My minecraft server is running slow (i.e. block break lag). I quite certain that I meet the requirements for system and network speeds. Any ideas?
#3422 [23:31] * JMW [webchat@49.sub-174-194-26.myvzw.com] has joined #minecrafthelp
#3423 [23:32] <JMW> Hello! My laptop was recently stolen that I had purchased the Minecraft Java edition on. I have a new laptop now, and I'm trying to access the Minecraft Java edition file, but it's not located in/on my account. Is there anything you can suggest that I try to access the game from my new computer? Thanks!
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#3426 [23:38] <mattym> JMW, Just log in on the launcher found here minecraft.net/download
#3427 [23:38] <mattym> ??> Crab launcher/log
#3428 [23:38] <Absol> Crab: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#3429 [23:39] <mattym> SiXfoot7, Are you playing the game on the same machine as the server is running?
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#3432 [23:43] <Crab> https://paste.ubuntu.com/p/VZvyc7bQPR/
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#3434 [23:49] * Slime [webchat@178-205-216.dynamic.cyta.gr] has joined #minecrafthelp
#3435 [23:49] <Slime> I want to play minigames servers on my PS4
#3436 [23:50] <Slime> And put texture packs mods skins
#3437 [23:56] <JMW> Thank you all for your help. When I try to log in, it's telling me I have to buy the game all over again.
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