#1 [00:03] * devin [webchat@97.98.33.121] has joined #minecrafthelp
#2 [00:03] <devin> hello
#3 [00:04] <devin> is someone here i need help asap
#4 [00:23] * Oddgal23 [webchat@cpe-104-231-38-88.cinci.res.rr.com] has joined #minecrafthelp
#5 [00:24] <Oddgal23> I dont know why this happens, but version 1.14+ takes about 3-5 minutes to start.
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#8 [00:48] * hypasp [webchat@c122-108-192-99.rochd4.qld.optusnet.com.au] has joined #minecrafthelp
#9 [00:49] <hypasp> Hello! I'm trying to get help with migrating an old (very old) minecraft account that I had approximately around 2013, 2012.
#10 [00:50] <hypasp> Is there any way for me to reclaim these details? It was a very long time ago and on an older build computer which I no longer own
#11 [00:51] <hypasp> I'm pretty sure the email I used was hypasp@gmail.com and the account name is 'hypasp' but it doesn't seem to work
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#14 [01:30] <Akemai> Hello, I kept getting an invalid username or password error when trying to log into the launcher. I tried to reset my password, and it let me log into Mojang.net, but when I try to log into minecraft.net, it immediately logs me back out. Is that a known issue?
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#16 [01:32] * kristhefox [webchat@c-67-185-247-253.hsd1.wa.comcast.net] has joined #minecrafthelp
#17 [01:33] <kristhefox> i keeep losing my saved worlds. i make sure to backup and then i log off and put my computer away. when i log back on, my saved world is gone. the save files are there and my backup files are there but i cant get into it in the game
#18 [01:34] <kristhefox> i have no idea what the issue is or how to restore my backups. please help
#19 [01:34] <Akemai> Used edge instead of chrome and it worked :P
#20 [01:34] <kristhefox> im just using the game launcher. what do you mean
#21 [01:37] <kristhefox> its as if the world was deleted but on its own
#22 [01:42] * GreyVulpine [~ident@c-68-43-38-11.hsd1.mi.comcast.net] has joined #minecrafthelp
#23 [01:44] <kristhefox> im really hoping someone can help. or at the very least, tell me how to restore my backups
#24 [01:50] * Gelmek [webchat@198.69.42.147] has joined #minecrafthelp
#25 [01:50] <kristhefox> ive had the issue with at least 3 different worlds
#26 [01:50] * andrewdaneilawadis [webchat@cpe-70-95-17-238.san.res.rr.com] has joined #minecrafthelp
#27 [01:51] <andrewdaneilawadis> im just getting a thing that says "invalid user info" even though i literally changed my password, closed my launcher, then opened it and put in the exact password
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#30 [02:08] * Mike4 [webchat@ool-457da27d.dyn.optonline.net] has joined #minecrafthelp
#31 [02:09] <Mike4> oh wow its an irc chat
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#43 [02:14] <Andrio> And you destroyed it.
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#45 [02:14] * Lara [webchat@dyn-192-249-130-70.nexicom.net] has joined #minecrafthelp
#46 [02:14] <Memes> Hi
#47 [02:15] <Memes> does your minecraft still say its offline?
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#51 [02:20] * Ant7 [webchat@203-221-145-77.tpgi.com.au] has joined #minecrafthelp
#52 [02:21] <Ant7> Anybody know how to get into my minecraft account, I got my username and password but forgot my email address
#53 [02:26] * Neo_W [webchat@58-6-82-48.static.iinet.net.au] has joined #minecrafthelp
#54 [02:27] <Neo_W> hello!
#55 [02:27] * WazzaPro [webchat@103.217.167.235] has joined #minecrafthelp
#56 [02:27] * Grichigo12 [webchat@12.166.160.2] has joined #minecrafthelp
#57 [02:27] <Grichigo12> Hello guys
#58 [02:27] <Grichigo12> Need help with something
#59 [02:27] <Grichigo12> Anyone on?
#60 [02:28] <Neo_W> i have a problem where when i go to reset my security questions i have to put in my old ones(which i forgot) and i cant reset my security questions
#61 [02:28] <WazzaPro> Hi, I'm having trouble resetting my account security questions.
#62 [02:28] <Neo_W> wazzapro same
#63 [02:28] <WazzaPro> its been years since i made the account aha
#64 [02:28] <Neo_W> when you go to reset does it say put in your security questions?
#65 [02:29] <Grichigo12> Verification emails won't send to my gmail inbox
#66 [02:29] <WazzaPro> i dont even recieve an email
#67 [02:29] <Neo_W> F
#68 [02:29] <Neo_W> i get an email but i cant remember my old ones
#69 [02:30] <Grichigo12> Yeah hopefully they get it fixed because I think they removed my email from their server cuz of inactiveness
#70 [02:30] <Neo_W> yikes
#71 [02:30] <WazzaPro> i play here and there but i just forgot either one or 2 of my questions
#72 [02:31] <Neo_W> i remember two of my questions but cant remember the movie one
#73 [02:31] * Scourgewar [webchat@047-226-100-253.res.spectrum.com] has joined #minecrafthelp
#74 [02:32] <Ant7> Anyone know how to sign into my account, dont have email but I got username and passowrds
#75 [02:32] <Ant7> Anyone know how to sign into my account, dont have email but I got username and passowrds
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#80 [02:42] * kel [webchat@ip-203-94-47-219.kinect.net.nz] has joined #minecrafthelp
#81 [02:44] <kel> We have bought the minecraft app twice. Once in 2017 and it worked perfectly and again in 2019. Now neither work and it tries to upload and gets stuck 3/4 through upload. The new version on the new iPad has never worked.
#82 [02:47] * Just_Grafkolnik [webchat@188-167-251-29.dynamic.chello.sk] has joined #minecrafthelp
#83 [02:48] <Just_Grafkolnik> Hello my villagers are despawning is it bug or why ?
#84 [02:52] <kel> we cannot even open the game it only uploads 3/4 of the way and then stops
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#93 [03:06] * Scene [webchat@cpe-101-164-79-8.hhui-cr-008.cht.nsw.bigpond.net.au] has joined #minecrafthelp
#94 [03:07] <Scene> Is it possible that my realm is hosted in another country? There is a lot of lag which none of my friends had when they hosted their's.
#95 [03:07] * Deire [webchat@36.red-80-29-101.staticip.rima-tde.net] has joined #minecrafthelp
#96 [03:07] * Simon [webchat@14.192.215.101] has joined #minecrafthelp
#97 [03:07] * Simon is now known as Guest2180
#98 [03:08] <Deire> hola
#99 [03:08] <Guest2180> Hello
#100 [03:08] <Deire> hello
#101 [03:08] * Deire [webchat@36.red-80-29-101.staticip.rima-tde.net] has quit. (Client Quit)
#102 [03:09] <Scene> Is it possible that my realm is hosted in another country? There is a lot of lag which none of my friends had when they hosted their's.
#103 [03:09] * Guest2180 [webchat@14.192.215.101] has quit. (Client Quit)
#104 [03:09] * jordan0 [webchat@148.102.115.75] has quit. (Client Quit)
#105 [03:10] * Scene [webchat@cpe-101-164-79-8.hhui-cr-008.cht.nsw.bigpond.net.au] has quit. (Client Quit)
#106 [03:11] * Simon [webchat@14.192.215.101] has joined #minecrafthelp
#107 [03:11] <Simon> Hello
#108 [03:11] * deire [webchat@36.red-80-29-101.staticip.rima-tde.net] has joined #minecrafthelp
#109 [03:11] * Simon is now known as Guest43072
#110 [03:11] <deire> hello
#111 [03:11] <Guest43072> How are you
#112 [03:12] * Guest43072 [webchat@14.192.215.101] has quit. (Client Quit)
#113 [03:12] <deire> fine thanks you
#114 [03:12] <deire> i have a problem to star minecraft java edition
#115 [03:13] * P4ND4_Z [webchat@107-140-189-93.lightspeed.austtx.sbcglobal.net] has joined #minecrafthelp
#116 [03:13] <P4ND4_Z> Hey, all. How's everyone doing tonight?
#117 [03:14] <deire> i have a problem to star minecraft java edition
#118 [03:14] * Adrian [webchat@99-100-210-119.lightspeed.frsnca.sbcglobal.net] has joined #minecrafthelp
#119 [03:14] * deire [webchat@36.red-80-29-101.staticip.rima-tde.net] has quit. (Client Quit)
#120 [03:15] <P4ND4_Z> deire do you have the most recent update for Java?
#121 [03:16] <Adrian> can anyone tell me what was the new update that came out now for the launcher
#122 [03:18] * P4ND4_Z [webchat@107-140-189-93.lightspeed.austtx.sbcglobal.net] has quit. (Client Quit)
#123 [03:18] * P4ND4_Z [webchat@107-140-189-93.lightspeed.austtx.sbcglobal.net] has joined #minecrafthelp
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#125 [04:05] * Mewin_ [webchat@static-189-17-107-77.bredbandsson.se] has joined #minecrafthelp
#126 [04:05] <Mewin_> i cant get into realms
#127 [04:05] <Mewin_> hello !"
#128 [04:05] <Mewin_> !
#129 [04:05] <Mewin_> F
#130 [04:06] * Absol kicked Mewin_ from #minecrafthelp (Reason: ewin_ :Stop spamming)
#131 [04:07] * Halluc1nation [webchat@cpe-101-183-97-242.qb03.qld.asp.telstra.net] has joined #minecrafthelp
#132 [04:08] <Halluc1nation> I cannot log in to my account for a while now, invalid login when trying on launcher.
#133 [04:09] <Halluc1nation> ?
#134 [04:10] * Halluc1nation [webchat@cpe-101-183-97-242.qb03.qld.asp.telstra.net] has quit. (Client Quit)
#135 [04:36] * Borgges [webchat@66.51.238.170.infologti.com.br] has joined #minecrafthelp
#136 [04:36] <Borgges> Bom dia.
#137 [04:38] <Borgges> Good Morning
#138 [05:07] * Kaden [webchat@ip68-12-176-104.ok.ok.cox.net] has joined #minecrafthelp
#139 [05:07] * Ahmed [webchat@51.235.124.176] has joined #minecrafthelp
#140 [05:09] <Ahmed> Hello, I have updated my minecraft launcher 3 times now as updates keep on coming, is there a way for the minecraft launcher to update itself?
#141 [05:11] <Kaden> Hello, I am currently having an issue when logging into my account. This began yesterday and still hasn't been resolved yet. Every time i attempt to login i am given the error message: "invalid username or password." I have waited over twenty four hours and have reset my password with no luck.
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#147 [05:38] * Desulive [webchat@cpe-121-211-115-89.hhui-cr-002.ken.nsw.bigpond.net.au] has joined #minecrafthelp
#148 [05:38] <Desulive> hey was wondering if there is a reason that an email from mojang isn't coming through
#149 [05:39] <Desulive> but when I was sent an email by help2@mojang.com I received this instantly
#150 [06:17] * Autio [webchat@88-115-58-201.elisa-laajakaista.fi] has joined #minecrafthelp
#151 [06:20] <Autio> I bought minecraft 14 hours ago and it says invalid username or password when i try to login in minecraft launcher. How can i fix this...
#152 [06:25] * marketson [webchat@147.30.112.114] has joined #minecrafthelp
#153 [06:28] <marketson> Hello. i want to log in into the official launcher of Minecraft.But i cant they say t me a "please make sure you online" But actually im online.Help me please
#154 [06:29] <marketson> Im have a account and i played on servers before.But no i cant join to the servers.And log in into Minecraft launcher
#155 [06:31] * Autio [webchat@88-115-58-201.elisa-laajakaista.fi] has quit. (Quit: webchat.esper.net)
#156 [07:05] * iamnotfat [webchat@23.226.132.228.static.quadranet.com] has joined #minecrafthelp
#157 [07:09] <iamnotfat> I need help, I cant loging on any of my accoutn on minecraft and it say that the email/password is not right but it is and I changed it like twice and it didnt help i waited a houre to login and it still didnt work. please help
#158 [07:18] * xVuotox [webchat@host50-170-dynamic.21-87-r.retail.telecomitalia.it] has joined #minecrafthelp
#159 [07:20] * xImArchie [webchat@102.129.224.2] has joined #minecrafthelp
#160 [07:20] <xImArchie> hi
#161 [07:21] <iamnotfat> hi
#162 [07:21] <xVuotox> Hi! I've been having some problems with the game lately... it gets stuck on the loading screen after i launch it.... i already tried to download again the game but even that didn't fix it... what can I do?
#163 [07:21] <xImArchie> my account got hacked and someone stole my optifine cape :/
#164 [07:22] * xImArchie [webchat@102.129.224.2] has quit. (Client Quit)
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#166 [07:35] * lukas [webchat@78-69-156-109-no176.tbcn.telia.com] has joined #minecrafthelp
#167 [07:35] <lukas> Where to I login to mojang using security questions?
#168 [07:40] * net [webchat@c-76-110-67-191.hsd1.fl.comcast.net] has joined #minecrafthelp
#169 [07:41] <net> does anyone know how to fix a log in xbox problem? We don't have xbox but yet my son is logged in through there. He cant join his friends when they are with him in the house or out and about.
#170 [07:42] <net> he is signed in through gamertag and microsoft.
#171 [07:42] <net> We paid money for this app and he cant enjoy it with friends
#172 [07:42] * haka01 [webchat@115-36-249-233.chubu1.commufa.jp] has joined #minecrafthelp
#173 [07:43] <haka01> hello
#174 [07:43] <net> hi
#175 [07:43] <net> I am net
#176 [07:44] <haka01> I Can't speak English. sorry.
#177 [07:45] <net> does anyone know the anser to my questio please
#178 [07:45] * lukas [webchat@78-69-156-109-no176.tbcn.telia.com] has quit. (Quit: webchat.esper.net)
#179 [07:45] <haka01> I play Multiple - realms.
#180 [07:45] * unwired26 [webchat@cpe-66-26-64-193.nc.res.rr.com] has joined #minecrafthelp
#181 [07:46] <unwired26> Hello?
#182 [07:46] <net> hi
#183 [07:46] <unwired26> can you help me :p
#184 [07:47] <haka01> but, error "io.netty.handler.codec."
#185 [07:47] <haka01> no singleplay only&All Multiplay
#186 [07:47] <net> does everyone have to be signed into xbox? in order to play
#187 [07:47] <unwired26> anyone on??
#188 [07:47] <unwired26> oh no
#189 [07:47] <haka01> Windows Java version
#190 [07:47] <unwired26> that depends with version
#191 [07:48] <unwired26> Java dosnt
#192 [07:48] <haka01> 1.14.3 plaing
#193 [07:48] <unwired26> btw when ever i try to log into java it says "Sorry! make sure your online and try again even though im online
#194 [07:49] <net> its making me sign into xbox microsoft. we dont have xbox
#195 [07:49] <unwired26> are you using bedrock edition
#196 [07:49] <haka01> no, java edition only
#197 [07:49] <unwired26> the new minecraft in other words
#198 [07:49] <unwired26> oh
#199 [07:50] <net> haka01 how to i change that?
#200 [07:50] <haka01> Crash lepoat?
#201 [07:50] <unwired26> :p
#202 [07:51] <unwired26> Ive even uninstalled and reinstalled minecraft
#203 [07:51] * Ziek [webchat@130.105.174.167] has joined #minecrafthelp
#204 [07:51] <Ziek> Can I send pictures here?
#205 [07:51] <unwired26> um
#206 [07:51] <unwired26> ifk read the rules
#207 [07:51] <haka01> charrenge...but [Multiplayermode] error
#208 [07:52] <haka01> plz wait
#209 [07:52] <Ziek> Just downloaded minecraft java and getting stuck at start
#210 [07:52] <unwired26> idk*
#211 [07:52] <Ziek> Cant launch the game
#212 [07:52] <unwired26> Yeah right
#213 [07:52] <unwired26> me too
#214 [07:52] * net [webchat@c-76-110-67-191.hsd1.fl.comcast.net] has quit. (Quit: webchat.esper.net)
#215 [07:52] <Ziek> Says "Launching the game has faield"
#216 [07:52] <unwired26> and when i try to log in it says !sorry make sure your online and try again even tho im online
#217 [07:53] <unwired26> ive done everything even uninstall and reinstall
#218 [07:53] <unwired26> its been happening since the new laucnher update
#219 [07:53] <haka01> reinstall but error
#220 [07:53] <Ziek> https://paste.gg/p/anonymous/270f66a6376f418d9374cc043c9f5a14/files/83e072044e20494c90cb48aa315a6afa/raw
#221 [07:53] <Ziek> It shows this
#222 [07:53] <unwired26> i cant even log in so :P
#223 [07:54] <haka01> what this push key?
#224 [07:54] <unwired26> ive been trying for 2 days now
#225 [07:55] <unwired26> ive went through my whole computer nothing should be blocking it
#226 [07:55] <haka01> gyazo link ok?
#227 [07:56] <unwired26> im so confused O_o
#228 [07:56] <haka01> https://gyazo.com/e20adb012d4cc6ae96e781b677c54745
#229 [07:56] <haka01> test case
#230 [07:56] * Ziek [webchat@130.105.174.167] has quit. (Quit: webchat.esper.net)
#231 [07:57] <unwired26> Guys look
#232 [07:57] <unwired26> im not the only one with this issue
#233 [07:57] <unwired26> https://www.minecraftforum.net/forums/support/java-edition-support/2968899-minecraft-launcher-isnt-online
#234 [07:57] <unwired26> posted yesterday
#235 [07:58] <unwired26> guys mojang is working on it look
#236 [07:58] <unwired26> https://bugs.mojang.com/browse/MCL-11112
#237 [07:58] <unwired26> dont worry the issue should be fixed soon
#238 [07:58] <haka01> hmm but little time conected
#239 [07:59] <unwired26> also the launcher starting issue happens to some people you have to wait for an update
#240 [08:00] <unwired26> btw if check if your launcher has an update
#241 [08:00] <haka01> https://gyazo.com/95c0335c871b731e6bf60168457c0c17 1.14.3window
#242 [08:02] <haka01> patch on ...but 3minute-5minute error
#243 [08:03] <haka01> I can play single mode
#244 [08:04] <haka01> I Can't play online mode no mod banillaonly
#245 [08:07] * Lord_of_Life [~Lord@46.217.197.25] has quit. (Ping timeout: 189 seconds)
#246 [08:09] <haka01> hum? overlay is bad?
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#249 [08:43] * TheresaYuki_ [webchat@host248-109-dynamic.4-87-r.retail.telecomitalia.it] has joined #minecrafthelp
#250 [08:45] <TheresaYuki_> When I click 'play' the game doesn't start
#251 [08:47] * haka01 [webchat@115-36-249-233.chubu1.commufa.jp] has joined #minecrafthelp
#252 [08:49] * Just_Grafkolnik [webchat@188-167-251-59.dynamic.chello.sk] has joined #minecrafthelp
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#256 [08:58] * TheresaYuki_ [webchat@host248-109-dynamic.4-87-r.retail.telecomitalia.it] has joined #minecrafthelp
#257 [08:58] <TheresaYuki_> When I click 'play' the game does not start
#258 [09:03] * haka01 [webchat@115-36-249-233.chubu1.commufa.jp] has quit. (Quit: webchat.esper.net)
#259 [09:06] * Tim [webchat@cpe-98-10-166-133.rochester.res.rr.com] has joined #minecrafthelp
#260 [09:07] <Tim> Hi im having an issue with java platform binary not responding
#261 [09:09] <Tim> I dont know how to solve it, and the way to solve it seems fishy at best. I tried updating video drivers but intel says i cant. I have windows 8.1 btw. Also i tried downloading java 8 and nothing helps. The only thing is that the game has started to run a little longer befoee crashing
#262 [09:09] * Tim [webchat@cpe-98-10-166-133.rochester.res.rr.com] has quit. (Client Quit)
#263 [09:10] * Tim [webchat@cpe-98-10-166-133.rochester.res.rr.com] has joined #minecrafthelp
#264 [09:10] * Tim [webchat@cpe-98-10-166-133.rochester.res.rr.com] has quit. (Client Quit)
#265 [09:13] * David7768 [webchat@host86-133-170-177.range86-133.btcentralplus.com] has joined #minecrafthelp
#266 [09:15] <David7768> When i tried to install forge version 1.14+ it keeps on saying that there was an error when installing
#267 [09:15] <Andrio> ??> David7768 mods
#268 [09:15] <Absol> David7768: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#269 [09:15] <Absol> David7768: You can try seeking help on the forum https://www.minecraftforum.net/forums/support/java-edition-support , or FTB subreddit https://www.reddit.com/r/feedthebeast/
#270 [09:24] * Mick_Zelle [webchat@92-108-251-233.cable.dynamic.v4.ziggo.nl] has joined #minecrafthelp
#271 [09:25] <Mick_Zelle> there is not sending mails to me when i try te reset my password
#272 [09:35] * Thyago_B [webchat@164-163-96-30.isp.infomaistelecom.com.br] has joined #minecrafthelp
#273 [09:35] * Thyago_B [webchat@164-163-96-30.isp.infomaistelecom.com.br] has joined #minecrafthelp
#274 [09:36] * Thyago_B [webchat@164-163-96-30.isp.infomaistelecom.com.br] has left #minecrafthelp
#275 [09:38] <Greymagic27> ??> Mick_Zelle account/email-missing
#276 [09:38] <Absol> Mick_Zelle: If you are not getting emails from Mojang, please read this article for common reasons for that: https://help.mojang.com/customer/portal/articles/542001-cannot-get-mojang-system-emails
#277 [09:38] <Absol> Mick_Zelle: Please be aware that emails can take up to two hours to arrive. Some ISP email providers like AOL, Comcast, Gmx and General-purpose email providers like Hotmail have known issues with dropping Mojang emails. If you use one of those, use another provider like Gmail.
#278 [09:38] <Absol> Mick_Zelle: If none of this helps, you may need to contact Mojang. If you do, make sure you receive a confirmation email after sending an account support request.
#279 [09:40] * Phil [webchat@ip-176-199-211-158.hsi06.unitymediagroup.de] has joined #minecrafthelp
#280 [09:40] <Phil> Hi
#281 [09:40] <Greymagic27> Phil, Hey. How can we help?
#282 [09:41] <Phil> I have a account and I can not play, it only shows that I can play demo
#283 [09:41] <Greymagic27> ??> Phil account/relog
#284 [09:41] <Greymagic27> ??> Phil launcher/relog
#285 [09:41] <Absol> Phil: Click your Minecraft username (or email address) in the upper left part of the launcher, select Log out, then re-enter your info and try the game again.
#286 [09:42] <Phil> I will try
#287 [09:43] <Phil> But sorry which page you mean
#288 [09:43] <Greymagic27> Phil, What do you mean?
#289 [09:43] * Josue [webchat@c-174-48-253-201.hsd1.fl.comcast.net] has joined #minecrafthelp
#290 [09:44] <Josue> I purchased Minecraft last night and to start off i am unable to login into mincraft.net on my browser. so i purchased the game on my phone where i was able to login perfectly fine. After i received my confirmation email i clicked the link to download Minecraft and when i launched the launcher and tried to log in it would not let me, telling me tha
#291 [09:44] <Josue> t my username*email was incorrect. Then i logged in through the launcher and browser on another computer and it worked fine. So i think the issue lies within this PC but i dont know what i could be.
#292 [09:44] <Phil> I have logged in a few times with my email and it did not wor
#293 [09:44] <Greymagic27> ??> Josue tools/hjt
#294 [09:44] <Absol> Josue: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#295 [09:44] <Absol> Josue: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#296 [09:44] <Greymagic27> Phil, Please try to relog into the launcher
#297 [09:44] <Greymagic27> ??> Phil launcher/relog
#298 [09:44] <Absol> Phil: Click your Minecraft username (or email address) in the upper left part of the launcher, select Log out, then re-enter your info and try the game again.
#299 [09:44] <Phil> ok
#300 [09:47] <Josue> i pasted it
#301 [09:48] <Greymagic27> Josue, Could you send the URL here?
#302 [09:48] <Josue> https://paste.ubuntu.com/p/wPrB2Z2qFB/
#303 [09:49] <Greymagic27> ??> Josue info/mcleaks
#304 [09:49] <Absol> Josue: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#305 [09:49] <Absol> Josue: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#306 [09:49] <Greymagic27> ??> Josue win/hosts/edit
#307 [09:49] <Absol> Josue: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#308 [09:49] <Absol> Josue: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#309 [09:50] <Phil> I did itn still shows me that I can play only demo or I should buy
#310 [09:50] <Phil> the game
#311 [09:50] <Greymagic27> Phil, Are you logged in with the correct account?
#312 [09:51] <Phil> Yes
#313 [09:51] <Greymagic27> ??> Phil account/send-email
#314 [09:51] <Absol> Phil: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#315 [09:51] <Absol> Phil: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#316 [09:52] <Phil> I need to wait so long
#317 [10:01] * Kris2 [webchat@184-101-240-239.phnx.qwest.net] has joined #minecrafthelp
#318 [10:02] <Kris2> I bought the java version but I need the windows 10 version instead.
#319 [10:02] <Greymagic27> ??> Kris2 account/send-email
#320 [10:02] <Absol> Kris2: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#321 [10:02] <Absol> Kris2: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#322 [10:03] <Greymagic27> Kris2, Ask for a refund. It's possible that they'll give you one
#323 [10:03] <Kris2> ok thanks
#324 [10:05] * shobash [webchat@87.70.133.18] has joined #minecrafthelp
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#326 [10:09] * Chestan [webchat@4.47.91.79.rev.sfr.net] has joined #minecrafthelp
#327 [10:10] <Chestan> Hello, I'm french, so excuse my english.
#328 [10:10] <Greymagic27> Chestan, Hey. What's the issue?
#329 [10:11] <Chestan> I bought Minecraft month ago, and I can only play to the demo, can you help me please ?
#330 [10:11] * Kris2 [webchat@184-101-240-239.phnx.qwest.net] has quit. (Quit: webchat.esper.net)
#331 [10:11] <Greymagic27> ??> Chestan launcher/relog
#332 [10:11] <Absol> Chestan: Click your Minecraft username (or email address) in the upper left part of the launcher, select Log out, then re-enter your info and try the game again.
#333 [10:13] <Chestan> It didn't change anything
#334 [10:13] <Greymagic27> ??> Chestan account/send-email
#335 [10:13] <Absol> Chestan: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#336 [10:13] <Absol> Chestan: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#337 [10:14] * Ahmed [webchat@51.235.124.176] has joined #minecrafthelp
#338 [10:15] <Chestan> I retry and it works now, thank you for your help guys! Bye!
#339 [10:15] <Greymagic27> Chestan, No problem :)
#340 [10:16] * Chestan [webchat@4.47.91.79.rev.sfr.net] has quit. (Quit: webchat.esper.net)
#341 [10:16] * Tim [webchat@cpe-98-10-166-133.rochester.res.rr.com] has joined #minecrafthelp
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#343 [10:19] <Ahmed> Is there auto-update option for the minecraft launcher, because I keep on needing to open my slow browser and downloading and installing minecraft launcher slowly and slowly
#344 [10:20] <Greymagic27> Ahmed, When the launcher gets a patch. Just open it as you usually would at it will update
#345 [10:21] <Ahmed> Can it auto-update when I start my laptop
#346 [10:21] <Ahmed> and the minecraft lancher, not minecraft
#347 [10:21] <Greymagic27> Ahmed, No. It only updates when you load up the launcher
#348 [10:21] * Marco [webchat@host86-176-43-119.range86-176.btcentralplus.com] has joined #minecrafthelp
#349 [10:22] <Ahmed> Ok, Thanks for the information
#350 [10:23] <Marco> Hi, I have a had problem now for a while where I can't start Forge 1.8.9 Minecraft. It says 'The game crashed while initializing game' Can anyone help please? Thank you
#351 [10:23] <Greymagic27> ??> Marco launcher/log
#352 [10:23] <Absol> Marco: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#353 [10:27] <Marco> Hi, thanks for replying. The launcher log is https://paste.ubuntu.com/p/QdZcB3m3D3/
#354 [10:28] <Greymagic27> Marco, I don't see any errors in your log. Before I dig deeper into what may be the cause of the issue just note that we don't support mods here
#355 [10:28] <Greymagic27> ??> Marco launcher/log-txt
#356 [10:28] <Absol> Marco: We need to see your full launcher log, which is created in the game directory.
#357 [10:28] <Absol> Marco: First open your .minecraft folder (If you don't know how to get there, ask), then try to launch the game. Then in the .minecraft folder open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#358 [10:28] * lol [webchat@dhcp-10-da-43-be-80-1b.cpe.townisp.com] has joined #minecrafthelp
#359 [10:29] <lol> cant change profile name
#360 [10:29] <Greymagic27> lol, Hey. Could you elaborate?
#361 [10:29] <lol> when i click change name it doesnt work
#362 [10:29] * Em [webchat@c-67-167-118-20.hsd1.il.comcast.net] has joined #minecrafthelp
#363 [10:29] <Greymagic27> lol, What profile are you trying to change the name of?
#364 [10:30] <lol> profile name
#365 [10:30] * Bunny [webchat@12.162.66.2] has joined #minecrafthelp
#366 [10:30] <Greymagic27> ??> lol screenshot/external
#367 [10:30] <Absol> lol: We need to see a screenshot of what you are describing. Please follow the instructions on this page: https://www.take-a-screenshot.org/
#368 [10:30] <Absol> lol: After you have taken the screenshot, please go to https://www.imgur.com/. Click the cloud/arrow at the top, and use the interface select the screenshot from your computer, click "Start Upload", then give us the URL you are taken to.
#369 [10:31] * DarkStar9k [webchat@8ta-246-31-88.telkomadsl.co.za] has joined #minecrafthelp
#370 [10:31] <lol> how i upload it
#371 [10:31] <Greymagic27> lol, Read the second part of the message from Absol
#372 [10:32] <Bunny> Hello everyone, is anyone available to help me with an OpenGL error? I have updated all of my drivers but it still crashes :(
#373 [10:32] <DarkStar9k> Hello. My game launcher is saying unable to download the file patchy-1.1.jar
#374 [10:32] <Em> Hello, i keep having trouble signing in on minecraft switch version. I put in my account info correctly into the remote connect website for mircosoft, and it then says “something went wrong. Please try again later.” Does anyone know how to fix this?
#375 [10:32] <Marco> Absol, thanks again for the help. Here's the launcher/log: https://paste.ubuntu.com/p/y4Dg6wShk6/
#376 [10:32] <Greymagic27> ??> DarkStar9k av/adwcleaner
#377 [10:32] <Absol> DarkStar9k: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#378 [10:32] <Absol> DarkStar9k: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#379 [10:32] <Greymagic27> ??> Em bedrock/support
#380 [10:32] <Absol> Em: This channel only handles technical support for Minecraft: Java Edition, if you need help with Minecraft (Bedrock Platform) please see the resources available here https://help.mojang.com/customer/portal/articles/1175743-minecraft-support-resources. Alternatively you can try the Bedrock support forums here: https://www.minecraftforum.net/forums/support/minecraft-bedrock-support
#381 [10:32] <Greymagic27> ??> Bunny win/dxdiag
#382 [10:32] <Absol> Bunny: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#383 [10:32] <Bunny> Thank you
#384 [10:32] <Greymagic27> Marco, Try removing optifine
#385 [10:33] <Marco> Greymagic27 Ok, thank you, I will try that
#386 [10:33] <DarkStar9k> Absol thanks I will try it
#387 [10:33] <Bunny> https://paste.ubuntu.com/p/VXvdTKfVZc/
#388 [10:34] * DarkStar9k [webchat@8ta-246-31-88.telkomadsl.co.za] has quit. (Client Quit)
#389 [10:35] <lol> https://imgur.com/a/pQaLcE2
#390 [10:35] <lol> when i click change profile name
#391 [10:35] <lol> it doesnt do anything
#392 [10:36] <Marco> Greymagic27 When you mean optifine, you mean just for 1.8.9 or for all versions
#393 [10:37] * crazybread [webchat@static.reserved.123.net] has joined #minecrafthelp
#394 [10:37] <crazybread> I download the incorrect version of minecraft from the microsoft store
#395 [10:37] <crazybread> is there a redemption code I can use to get the java version?
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#397 [10:39] * mrKreme [webchat@cpc132842-tonb5-2-0-cust364.know.cable.virginm.net] has joined #minecrafthelp
#398 [10:39] <mrKreme> Hello Guys I have an issue
#399 [10:39] <mrKreme> with my account
#400 [10:39] <mrKreme> can anyone help please?
#401 [10:40] * Jack_ [webchat@5.186.115.87.dyn.plus.net] has joined #minecrafthelp
#402 [10:40] <Jack_> hey i cant reset my secuirty questions because i no longer have the email i used to create the account with
#403 [10:40] <Marco> Greymagic27 Absol Thank you for the help. I fixed the issue. It was my 1.12.2 mods in the 1.8.9 folder and was intervening. Thank again for the help! :)
#404 [10:41] * DarkStar9k [webchat@8ta-246-31-88.telkomadsl.co.za] has joined #minecrafthelp
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#408 [10:41] <Jack_> hey i cant reset my secuirty questions because i no longer have the email i used to create the account with
#409 [10:41] * david is now known as Guest74272
#410 [10:42] <DarkStar9k> Hi. I'm back. I have downloaded Malwarebytes and it removed about 23 bits of malware. But still getting the same error of not being able to download patchy-1.1.jar. Error details: Failed to connect to libraries.minecraft.net port 443: Timed out
#411 [10:42] * Jack_ [webchat@5.186.115.87.dyn.plus.net] has quit. (Client Quit)
#412 [10:43] <Guest74272> I deleted my .minecraft folder and reinstalled minecraft and now my FPS is horrible. i already increased the amount of memory allocated to minecraft and its still exactly the same. I was getting 60-70 fps and now its 20 or lower.
#413 [10:45] * lol [webchat@dhcp-10-da-43-be-80-1b.cpe.townisp.com] has quit. (Quit: webchat.esper.net)
#414 [10:46] * enerive [webchat@c-73-51-101-104.hsd1.il.comcast.net] has joined #minecrafthelp
#415 [10:46] <enerive> I deleted my .minecraft folder and reinstalled minecraft and now my FPS is horrible. i already increased the amount of memory allocated to minecraft and its still exactly the same. I was getting 60-70 fps and now its 20 or lower. No mods, on Microsoft 10.
#416 [10:47] * Mick_Zelle [webchat@92-108-251-233.cable.dynamic.v4.ziggo.nl] has quit. (Quit: webchat.esper.net)
#417 [10:48] <mrKreme> Hello Guys, I have loaded the game and went onto realms and its telling me to update my account to a mojang account however when i do this its telling me that i have entered the wrong emails
#418 [10:48] <mrKreme> I have tried other ways and it is still giving me errors and wont let me update
#419 [10:53] * mrKreme [webchat@cpc132842-tonb5-2-0-cust364.know.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#420 [10:53] * mrKreme [webchat@cpc132842-tonb5-2-0-cust364.know.cable.virginm.net] has joined #minecrafthelp
#421 [10:53] <mrKreme> Hello
#422 [10:53] <mrKreme> I have loaded the game and its telling me to update my account
#423 [10:54] <mrKreme> I have tried this however apparently my email is invalid
#424 [10:54] <mrKreme> its just giving me errors
#425 [10:54] <mrKreme> help
#426 [10:55] * dark [webchat@155.125-241-81.adsl-dyn.isp.belgacom.be] has joined #minecrafthelp
#427 [10:55] * Josue [webchat@c-174-48-253-201.hsd1.fl.comcast.net] has joined #minecrafthelp
#428 [10:55] <enerive> I deleted my .minecraft folder and reinstalled minecraft and now my FPS is horrible. i already increased the amount of memory allocated to minecraft and its still exactly the same. I was getting 60-70 fps and now its 20 or lower.
#429 [10:55] <Josue> When i try to join a server it tells me "failed to login: invalid session
#430 [10:57] * enerive [webchat@c-73-51-101-104.hsd1.il.comcast.net] has quit. (Quit: webchat.esper.net)
#431 [10:59] <dark> c
#432 [10:59] <dark> c
#433 [10:59] <dark> c
#434 [10:59] * Absol kicked dark from #minecrafthelp (Reason: ark :Stop spamming)
#435 [11:00] * will [webchat@78-67-156-164-no147.tbcn.telia.com] has joined #minecrafthelp
#436 [11:00] <will> hello, my minecraft wont launch
#437 [11:01] <will> It wont launch
#438 [11:02] * darky [webchat@155.125-241-81.adsl-dyn.isp.belgacom.be] has joined #minecrafthelp
#439 [11:02] <darky> ello I need help but the site does not accept my message because it is too long
#440 [11:02] <darky> Could I have your email
#441 [11:03] <will> Java is eating ram
#442 [11:03] <darky> ?
#443 [11:04] * ruoymc [webchat@195.158.85.129] has joined #minecrafthelp
#444 [11:04] <will> Vanilla mc is literally using 11gigs of ram
#445 [11:04] <will> to launch
#446 [11:05] <ruoymc> I received an email from mojang that my accounts have switched. When trying to log in with the one suggested by mojang it is not letting me log into my account
#447 [11:05] <ruoymc> i am sure password is correct
#448 [11:05] <ruoymc> can you help me pls?
#449 [11:07] * darky [webchat@155.125-241-81.adsl-dyn.isp.belgacom.be] has quit. (Client Quit)
#450 [11:07] * mrKreme [webchat@cpc132842-tonb5-2-0-cust364.know.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#451 [11:08] * will [webchat@78-67-156-164-no147.tbcn.telia.com] has quit. (Quit: webchat.esper.net)
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#453 [11:12] * enerive [webchat@c-73-51-101-104.hsd1.il.comcast.net] has joined #minecrafthelp
#454 [11:12] <enerive> I deleted my .minecraft folder and reinstalled minecraft and now my FPS is horrible. i already increased the amount of memory allocated to minecraft and its still exactly the same. I was getting 60-70 fps and now its 20 or lower.
#455 [11:17] * Josue [webchat@c-174-48-253-201.hsd1.fl.comcast.net] has quit. (Quit: webchat.esper.net)
#456 [11:17] * enerive [webchat@c-73-51-101-104.hsd1.il.comcast.net] has joined #minecrafthelp
#457 [11:17] <enerive> I deleted my .minecraft folder and reinstalled minecraft and now my FPS is horrible. i already increased the amount of memory allocated to minecraft and its still exactly the same. I was getting 60-70 fps and now its 20 or lower.
#458 [11:20] * enerive [webchat@c-73-51-101-104.hsd1.il.comcast.net] has quit. (Client Quit)
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#460 [11:24] * Kallemand3590 [webchat@83-89-96-192-cable.dk.customer.tdc.net] has joined #minecrafthelp
#461 [11:24] <Kallemand3590> Hey, anybody here?
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#468 [11:43] <jtricc> is there any way to find your username without logging in? its been years since my last log in and i need my username to reset my passowrd
#469 [11:44] <Corey> My code for Windows 10 edition was already redeemed when I entered it. I bought Minecraft in 2013 and stopped playing for a couple of years and found out that you need Windows 10 edition for cross platform play
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#471 [11:47] * lemon [webchat@dsl.49.144.11.145.pldt.net] has joined #minecrafthelp
#472 [11:48] <lemon> how to fix java.lang.NullPointerException: group
#473 [11:48] * lemon [webchat@dsl.49.144.11.145.pldt.net] has quit. (Client Quit)
#474 [11:51] * Hadon [webchat@host31-51-68-147.range31-51.btcentralplus.com] has joined #minecrafthelp
#475 [11:51] <Hadon> hello
#476 [11:51] <Hadon> anyone got good knowledge on how to migrate your account without knowing what your original email was?
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#483 [12:05] * ry [webchat@97e0b813.skybroadband.com] has joined #minecrafthelp
#484 [12:05] <ry> hello?
#485 [12:06] <ry> is it possible to get a minecraft java refund a couple hours after purchase?
#486 [12:09] * trtxmine [webchat@cpe-66-25-27-59.tx.res.rr.com] has joined #minecrafthelp
#487 [12:10] * trtxmine [webchat@cpe-66-25-27-59.tx.res.rr.com] has quit. (Client Quit)
#488 [12:10] <ry> is it possible to get a minecraft java refund a couple hours after purchase?
#489 [12:10] <ry> is it possible to get a minecraft java refund a couple hours after purchase?
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#492 [12:20] * Bluefootedbum [webchat@bnbkon0100w-lp140-1-50-101-43-238.dsl.bell.ca] has joined #minecrafthelp
#493 [12:21] <Bluefootedbum> I need assistance
#494 [12:22] <Bluefootedbum> Nevermind i fixed it
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#499 [12:29] <Lais> Oi?
#500 [12:31] * MisterRJC [webchat@075-183-106-253.res.spectrum.com] has joined #minecrafthelp
#501 [12:32] <MisterRJC> Im not getting the code for win 10 in my email
#502 [12:33] <Lais> hmmm hello?
#503 [12:35] * jtbehm [webchat@ip68-2-61-68.ph.ph.cox.net] has joined #minecrafthelp
#504 [12:36] * oleh1990 [webchat@104.89-10-110.nextgentel.com] has joined #minecrafthelp
#505 [12:36] <oleh1990> Hi. I can't join server. java.lang.IllegalStateException: failed to create a child event loop
#506 [12:36] <oleh1990> how do I fix this?
#507 [12:37] <jtbehm> Hello, i bought minecraft (Java) yesterday to play with my friends on the xbox. i was unaware there were multiple versions of minecraft and that only the windows 10 edition was cross play. Is there any way to get a refund so i can buy the right minecraft or can i get a code for the windows 10 edition?
#508 [12:37] <Lais> hellloooooooooo?
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#511 [12:42] <Lais> hmm
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#515 [13:00] <Solomon> I cant login to my account on the minecraft launcher or website on my computer but works on other computers
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#521 [13:10] <g_briggs96> got a question, when I log on to Minecraft I can press the load/play button and the white screen with Mojang comes up and the red loading bar starts to fill up. But, the game wont load on my computer. the red loading bar doesn't fill all the way and if I wait (ive waited for an hour) it still wont load. When I exit the screen it says "game not resp
#522 [13:10] <g_briggs96> onding/game crash". I updated java on my computer but idk what else to do.
#523 [13:10] <aran> Hello, I just downloaded the Java version of minecraft and my game won't launch due to an error. It says "Failed to write core dump. Minidumps are not enabled by default on client versions of Windows." Does anyone know how to fix this?
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#525 [13:20] * Dyzi [webchat@ool-44c543bb.dyn.optonline.net] has joined #minecrafthelp
#526 [13:20] <Dyzi> what do you do when you longer longer have access to email
#527 [13:20] <Dyzi> in which account was created with
#528 [13:32] * David7768 [webchat@host86-133-170-177.range86-133.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#529 [13:33] * mkllaw [webchat@cpe-24-93-167-168.neo.res.rr.com] has joined #minecrafthelp
#530 [13:34] <mkllaw> I am being told I can log into the microsoft account for realms. I keep being told to go to the akams/remote access website. It just keeps failing to log in with no reason.
#531 [13:34] * Solomon [webchat@CPE58ef68c2714c-CM9050ca2484f0.cpe.net.cable.rogers.com] has quit. (Quit: webchat.esper.net)
#532 [13:35] <mkllaw> Nintendo Switch by the way :-)
#533 [13:36] <Greymagic27> ??> mkllaw bedrock/support
#534 [13:36] <Absol> mkllaw: This channel only handles technical support for Minecraft: Java Edition, if you need help with Minecraft (Bedrock Platform) please see the resources available here https://help.mojang.com/customer/portal/articles/1175743-minecraft-support-resources. Alternatively you can try the Bedrock support forums here: https://www.minecraftforum.net/forums/support/minecraft-bedrock-support
#535 [13:36] <mkllaw> Im sorry thanks
#536 [13:42] * kiewied [webchat@217-120-146-97.cable.dynamic.v4.ziggo.nl] has joined #minecrafthelp
#537 [13:42] <kiewied> I have a question
#538 [13:42] <kiewied> can someone help me?
#539 [13:43] <Greymagic27> kiewied, Hey. How can we help?
#540 [13:43] <kiewied> I downloaded forge a week ago but it was a virus or some kind. I can't startup my minecraft because it is taking too long to load. And then it crashes.
#541 [13:44] <Greymagic27> kiewied, Could you DM me the link that you used to download forge? /msg Greymagic27
#542 [13:46] * mkllaw [webchat@cpe-24-93-167-168.neo.res.rr.com] has quit. (Quit: webchat.esper.net)
#543 [13:46] <Greymagic27> ??> kiewied launcher/log-txt
#544 [13:46] <Absol> kiewied: We need to see your full launcher log, which is created in the game directory.
#545 [13:46] <Absol> kiewied: First open your .minecraft folder (If you don't know how to get there, ask), then try to launch the game. Then in the .minecraft folder open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#546 [13:49] * kiewied2 [webchat@217-120-146-97.cable.dynamic.v4.ziggo.nl] has joined #minecrafthelp
#547 [13:49] * AdamL [webchat@horizon-fiber-199-38-72-133.horizontel.com] has joined #minecrafthelp
#548 [13:50] <AdamL> Anyone on that could lend me a hand?
#549 [13:50] <Greymagic27> AdamL, Sure! What's the issue?
#550 [13:50] <kiewied2> Hi guys
#551 [13:50] <kiewied2> where can i find the crash reports ?
#552 [13:50] <Greymagic27> ??> kiewied2 launcher/log-txt
#553 [13:50] <Absol> kiewied2: We need to see your full launcher log, which is created in the game directory.
#554 [13:50] <Absol> kiewied2: First open your .minecraft folder (If you don't know how to get there, ask), then try to launch the game. Then in the .minecraft folder open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#555 [13:51] <AdamL> Well i went to log onto the game today as my launcher wouldn't let me hook up to realms and to my suprise my minecraft account order was somehow canceled . So now my account will only let me play the demo and i havn't yet recieved a refund. I was wondering why on earth my order was canceled. I paid for the game through the main website on may 20th
#556 [13:51] <kiewied2> Here is the link : https://paste.ubuntu.com/p/mvQPND5yyp/
#557 [13:51] <Greymagic27> AdamL, Could you try logging back into the launcher?
#558 [13:51] <Greymagic27> ??> AdamL launcher/relog
#559 [13:51] <Absol> AdamL: Click your Minecraft username (or email address) in the upper left part of the launcher, select Log out, then re-enter your info and try the game again.
#560 [13:52] <AdamL> I did that 4 times and on my email i have recieved a order canceled email
#561 [13:52] <AdamL> I never requested a cancel nor a refund
#562 [13:52] <Greymagic27> ??> AdamL account/send-email
#563 [13:52] <Absol> AdamL: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#564 [13:52] <Absol> AdamL: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#565 [13:52] <Greymagic27> kiewied2, I can't see any problems there. Could you redownload the latest forge from here? http://files.minecraftforge.net/
#566 [13:53] <kiewied2> Okay
#567 [13:53] <AdamL> I did that already and when i looked they were only viewing reports from april 30th as of the 24th
#568 [13:53] <Greymagic27> AdamL, I know. The wait for a response is a very long time now
#569 [13:53] <AdamL> I sent them everything including my transaction id's receipt information and order cancelation info
#570 [13:54] <AdamL> So basically the only thing i can do now is wait then
#571 [13:54] <Greymagic27> AdamL, Sadly yes. You should expect a reply in 2-3 months
#572 [13:54] <AdamL> Actually i believe they deleted my account because under my iusername its gone from my usual username to just player
#573 [13:54] <AdamL> Alrighty
#574 [13:54] <kiewied2> Greymagic27 it works again. i fucking love you <3
#575 [13:54] <Absol> kiewied2: Please keep it civil
#576 [13:54] <kiewied2> i am keeping it civil b
#577 [13:55] <Greymagic27> kiewied2, No problem. Enjoy playing :D
#578 [13:55] <kiewied2> But Greymagic27 now i have version 1.12
#579 [13:55] <Greymagic27> kiewied2, What version of forge were you looking to get?
#580 [13:55] <kiewied2> Is that a problem. Because i wanted to play the latest version
#581 [13:55] <kiewied2> I clicked the latest version
#582 [13:55] <AdamL> Well thanks for trying to help me out though i really appreciate it. Y'all have a good day/night :)
#583 [13:55] <Greymagic27> kiewied2, Forge for 1.14.3 - https://files.minecraftforge.net/maven/net/minecraftforge/forge/index_1.14.3.html
#584 [13:56] <Greymagic27> AdamL, No problem. You as well :D
#585 [13:56] <kiewied2> ty
#586 [13:56] <kiewied2> love you
#587 [13:56] <Greymagic27> kiewied2, Note that it's most likely unstable as it has just come out
#588 [13:56] <kiewied2> goodbye
#589 [13:56] * AdamL [webchat@horizon-fiber-199-38-72-133.horizontel.com] has quit. (Quit: webchat.esper.net)
#590 [13:56] * kiewied2 [webchat@217-120-146-97.cable.dynamic.v4.ziggo.nl] has quit. (Quit: webchat.esper.net)
#591 [14:00] * krtek788 [webchat@178.77.217.80] has joined #minecrafthelp
#592 [14:00] <krtek788> hello
#593 [14:00] <Greymagic27> krtek788, Hey. How can we help?
#594 [14:01] <krtek788> I need help with my account
#595 [14:02] <Greymagic27> krtek788, What's the issue?
#596 [14:03] <krtek788> I can´t log in. And when I want my password back and click to "forgot password" I didn´t recive email
#597 [14:04] <Greymagic27> krtek788, I'd like to make sure nothing on your PC is blocking you from logging in:
#598 [14:04] <Greymagic27> ??> krtek788 tools/hjt
#599 [14:04] <Absol> krtek788: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#600 [14:04] <Absol> krtek788: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#601 [14:08] <krtek788> Why you need this ?
#602 [14:08] <Greymagic27> krtek788, Hijackthis is a tool which will list the running processes on your PC. I'd like to check that nothing on your PC is blocking you from logging in
#603 [14:09] <krtek788> Ok
#604 [14:09] <krtek788> https://paste.ubuntu.com/p/nJz8tXtWWw/
#605 [14:09] <Greymagic27> krtek788, Could you remove hamachi?
#606 [14:10] <krtek788> Yes i can
#607 [14:15] <krtek788> Done
#608 [14:15] <Greymagic27> krtek788, Great. Can you try and see if you can login now?
#609 [14:16] <krtek788> Ok i try it
#610 [14:18] * fatima [webchat@c-73-66-109-132.hsd1.ca.comcast.net] has joined #minecrafthelp
#611 [14:19] <krtek788> Nothing
#612 [14:19] <fatima> I try to login to my Microsoft account for mincraft on my Nintendo switch but it always says failed to login
#613 [14:19] <Greymagic27> ??> krtek788 account/send-email
#614 [14:19] <Absol> krtek788: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#615 [14:19] <Absol> krtek788: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#616 [14:19] <Greymagic27> ??> fatima bedrock/support
#617 [14:19] <Absol> fatima: This channel only handles technical support for Minecraft: Java Edition, if you need help with Minecraft (Bedrock Platform) please see the resources available here https://help.mojang.com/customer/portal/articles/1175743-minecraft-support-resources. Alternatively you can try the Bedrock support forums here: https://www.minecraftforum.net/forums/support/minecraft-bedrock-support
#618 [14:21] * JERod [webchat@c-67-185-244-251.hsd1.wa.comcast.net] has joined #minecrafthelp
#619 [14:22] <JERod> hello i accidentally purchased minecraft for chromebook and would like a refund
#620 [14:23] <Greymagic27> JERod, Hey. Follow these steps to get a refund:
#621 [14:23] <Greymagic27> ??> JERod account/refund
#622 [14:23] <Absol> JERod: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#623 [14:23] <JERod> clutch
#624 [14:25] * fatima [webchat@c-73-66-109-132.hsd1.ca.comcast.net] has quit. (Quit: webchat.esper.net)
#625 [14:25] <krtek788> I´ve already sent email to mojang with my problem. I sent first emil 15.8. 2019
#626 [14:27] <krtek788> Maybe my account was stolen
#627 [14:28] * HaploVoss [webchat@23.27.44.119] has joined #minecrafthelp
#628 [14:29] <HaploVoss> Anyone else abloe to login on the Mojand site, but not the minecraft.net site or the launcher?
#629 [14:31] <HaploVoss> Ugh... my fingers. Sorry - I am able to login to the *Mojang* account site, but the Minecraft.net and the launcher say invalid username / password. Is this the same issue happening to other accounts causing the backlog?
#630 [14:31] * Spaghetti_Sam [webchat@pool-173-66-149-245.washdc.fios.verizon.net] has joined #minecrafthelp
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#633 [14:33] * whovianforlife [webchat@83-81-213-182.cable.dynamic.v4.ziggo.nl] has joined #minecrafthelp
#634 [14:34] <whovianforlife> Hi, I can't login, whenever I press the login button, it turns grey and nothing happens.
#635 [14:35] * rokinme [webchat@d47-69-220-162.try.wideopenwest.com] has joined #minecrafthelp
#636 [14:35] <rokinme> I need help
#637 [14:35] <whovianforlife> Same. What're you here for?
#638 [14:36] <rokinme> the gui is acting up
#639 [14:36] <rokinme> I cant get into the bottom right of chests or get the products from furnaces or crafting tables
#640 [14:36] * lead_pipe23 [~Lead@38.29.184.199] has quit. (Ping timeout: 202 seconds)
#641 [14:36] <whovianforlife> Shucks. I can't even log in
#642 [14:37] * lead_pipe23 [~Lead@38.29.184.199] has joined #minecrafthelp
#643 [14:37] <krtek788> Same :D
#644 [14:37] <rokinme> that stinks. I haven't played in a while and I got bored recently so I started again
#645 [14:38] * webrosc [~webrosc@cpc95042-newt40-2-0-cust88.19-3.cable.virginm.net] has joined #minecrafthelp
#646 [14:38] <rokinme> and then this problem happened
#647 [14:40] <HaploVoss> I'm having the same issue. The Minecraft.net site - the login button turns grey with no response - the launcher says invalid username/password, but the Mojang site lets me login just fine.
#648 [14:41] * hopeinenpulla [webchat@cable-hml-585696-72.dhcp.inet.fi] has joined #minecrafthelp
#649 [14:42] <hopeinenpulla> Hello, we got some troubles with minecraft realms with my friends
#650 [14:42] <hopeinenpulla> the error message is internal exception: java.io.ioexception: an existing connection was forcibly closed by the remote host
#651 [14:42] <whovianforlife> HaploVoss Great to know I'm not the only one
#652 [14:42] * AWOLASAP [webchat@c-73-37-120-102.hsd1.or.comcast.net] has joined #minecrafthelp
#653 [14:43] <webrosc> HaploVoss, wait an hour or so without ANY login attempts, then try again
#654 [14:43] <AWOLASAP> I need my account birthdate changed, anyone know how to do this?
#655 [14:43] <webrosc> AWOLASAP, contact mojang
#656 [14:43] <whovianforlife> webrosc will try
#657 [14:43] <AWOLASAP> ok
#658 [14:44] * Dimitrov [webchat@216-199-158-163.dynamic.caiway.nl] has joined #minecrafthelp
#659 [14:44] <Dimitrov> Hello
#660 [14:44] <krtek788> I send email to mojang and nothing
#661 [14:44] <rokinme> hlep
#662 [14:45] <webrosc> krtek788, you need to wait for them to reply, they have a backlog as explained by the message when you logged in here
#663 [14:46] <krtek788> I waiting two months
#664 [14:46] <hopeinenpulla> hello?
#665 [14:46] * whovianforlife [webchat@83-81-213-182.cable.dynamic.v4.ziggo.nl] has quit. (Quit: webchat.esper.net)
#666 [14:46] <webrosc> krtek788, then you should hear soon https://help.mojang.com/customer/en/portal/articles/359446-when-will-i-hear-back-
#667 [14:47] <webrosc> hopeinenpulla, can you join the realm? can others, are some having issues, or all?
#668 [14:47] * krtek788 [webchat@178.77.217.80] has quit. (Quit: webchat.esper.net)
#669 [14:47] <hopeinenpulla> I can join it but one of my friend cant. I also got the same error message a few days ago but I just tried and tried again and it worked
#670 [14:48] <webrosc> then your friend needs to come here as it maybe an issue on their end
#671 [14:49] <webrosc> or realms are having some small issues which we can't fix here and only Mojang can, but as you can join i would doubt its on the realms end
#672 [14:49] * ARDE [webchat@37-219-136-143.nat.bb.dnainternet.fi] has joined #minecrafthelp
#673 [14:49] <AWOLASAP> Is there a way I can reset my password without my email, like with using the security questions?
#674 [14:50] <rokinme> hey can I please get help
#675 [14:50] <webrosc> that would defeat the point of security questions wouldn't it
#676 [14:50] <ARDE> Hey i get this error message everytime java.io.ioexception minecraft when connecting to realm
#677 [14:50] <webrosc> ??> rokinme ask
#678 [14:50] <Absol> rokinme: Please don't ask to ask or just say "I need help" - just ask your question or state what you need help with, and be as specific as possible.
#679 [14:50] <Absol> rokinme: If you are unsure if the question is appropriate, just ask it and you will be informed if it is not.
#680 [14:51] <rokinme> the gui isn't workign
#681 [14:51] <webrosc> AWOLASAP, if you can't access your email to change the password, contact Mojang
#682 [14:51] <HaploVoss> webrosc I can wait an hour certainly, but I don't see a difference. If my username and password were fine last night at 11pm when I played, I don't know why it would be different today. Nor why it would even have to ask me for my info today when it hasn't had to in some time. Also, if they've made a change requiring a re-log, well, I know my un/pq
#683 [14:51] <HaploVoss> is still the same since the Mojang account site still works fine.
#684 [14:51] <rokinme> I cant access the bottom right of chests and can't get the products from crafting or furnaces
#685 [14:52] * rokinme [webchat@d47-69-220-162.try.wideopenwest.com] has quit. (Quit: webchat.esper.net)
#686 [14:52] <webrosc> HaploVoss, i said to wait due to Mojang do have a lockout timer, you may've triggered it
#687 [14:52] <JERod> the link for my refund for my minecraft chromebook purchase did not work
#688 [14:52] <webrosc> ARDE, are you hopeinenpulla 's friend?
#689 [14:52] <ARDE> Yeah
#690 [14:53] <hopeinenpulla> yes
#691 [14:53] * Bob [webchat@215-168-196-88.dyn.estpak.ee] has joined #minecrafthelp
#692 [14:53] <webrosc> JERod, minecraft isn't on chromebook?
#693 [14:53] <HaploVoss> webrosc agreed. I've only tried 4 times, but we'll give it a wait and see what happens.
#694 [14:53] <webrosc> ??> ARDE tools/hjt
#695 [14:53] <Absol> ARDE: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#696 [14:53] <JERod> yes thats why i need a refund
#697 [14:53] <Absol> ARDE: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#698 [14:53] <webrosc> JERod, nothing we can do here, we are NOT Mojang
#699 [14:53] * rokinme [webchat@d47-69-220-162.try.wideopenwest.com] has joined #minecrafthelp
#700 [14:54] <webrosc> JERod, which version did you buy?
#701 [14:54] <webrosc> i can direct you who to contact
#702 [14:55] <rokinme> The GUI isn't working. I can't select items in the bottom right of chests and I can't take the products out of crafting tables or furnaces
#703 [14:55] <JERod> okay
#704 [14:55] <JERod> i bought is on pc '
#705 [14:55] <webrosc> JERod, from minecraft.net?
#706 [14:56] <ARDE> https://paste.ubuntu.com/p/pPwDqsSpcb/
#707 [14:57] <ARDE> It popped error message while scanning: For some reason your system denied write access to the Hosts file
#708 [14:58] <webrosc> ??> ARDE net/hamachi
#709 [14:58] <Absol> ARDE: Hamachi has been squatting on an IANA-allocated IP block (25.0.0.0/8). As such, Hamachi fundamentally conflicts with the internet itself. Therefore, #minecrafthelp will not support servers hosted via Hamachi.
#710 [14:58] <Absol> ARDE: If you are using Hamachi, use a different solution such as proper port forwarding, or a VPN.
#711 [14:58] <webrosc> get rid of it
#712 [14:59] * G8 [webchat@104-56-196-225.lightspeed.miamfl.sbcglobal.net] has joined #minecrafthelp
#713 [14:59] <rokinme> The GUI isn't working. I can't select items in the bottom right of chests and I can't take the products out of crafting tables or furnaces. Are you able to help?
#714 [15:00] <G8> Hi
#715 [15:00] <G8> Is the Java edition of minecraft allow you to play with those that have an Xbox one?
#716 [15:01] <webrosc> G8, no
#717 [15:01] <webrosc> the windows 10 edition can
#718 [15:01] <ARDE> Hey it worked thank you so much for help!
#719 [15:01] <webrosc> ARDE, enjoy
#720 [15:01] <hopeinenpulla> you guys rock!
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#722 [15:02] <G8> Thank you my follow up question is, Does the windows 10 edition allow me to play with those with an xbox one?
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#724 [15:02] <AWOLASAP> Can you be locked out of your account? For example, correct username and password will not sign you in?
#725 [15:02] <webrosc> G8, yes
#726 [15:03] <webrosc> AWOLASAP, yes thats what i said earlier
#727 [15:03] <webrosc> hence the wait an hour or so without ANY login attempts
#728 [15:03] <G8> you can purchase the windows 10 version for PC on the microsoft store from your computer correct??
#729 [15:04] <webrosc> ah that was to someone else
#730 [15:04] <webrosc> g8 you can on the windows store
#731 [15:04] <AWOLASAP> Ok sorry, didn't see that part of the chat. Thanks. So it takes an hour before it the lock goes away?
#732 [15:05] <webrosc> AWOLASAP, sorry my bad i had told someone else that, i got mixed up who i spoke to for what, not sure on the exact time it can lock for, i don't think mojang mafde that public
#733 [15:05] <HaploVoss> Yeah, the PC version is still working fine. I have both. It's the Java website / launcher that is having problems. For me anyway.
#734 [15:06] <Bob> Hey, I was hoping to get my account back from 2012 (with the old usernames and stuff), ended up sending a msg to customer support, and under "when will I hear back" it says "We're currently replying to cases received on April 30th. We thank you for your patience and will get to each case as quickly as possible" is that accurate or just a joke?
#735 [15:06] <webrosc> HaploVoss, PC version? do you mean windows 10 edition?
#736 [15:06] <webrosc> Bob, yes thats accurate upto when Mojang updated the page
#737 [15:07] <Bob> so I probably won't get a reply back till september at this rate?
#738 [15:07] <webrosc> why would Mojang lie about having a backlog and delayed replies?
#739 [15:07] <Bob> Classic customer support, am I right ;)
#740 [15:07] <AWOLASAP> Ok. Thanks for all the help.
#741 [15:07] <Bob> Alright, thanks for clearing it up.
#742 [15:07] <webrosc> well you don't lie to make it look worse
#743 [15:08] <Bob> Oh I didn't think they'd lie, just thought it might be broken or something
#744 [15:08] <webrosc> They are a small team working office hours, they can only do so much in a day
#745 [15:08] <Bob> Gotcha, cheers
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#747 [15:11] <rokinme> The GUI isn't working. I can't select items in the bottom right of chests and I can't take the products out of crafting tables or furnaces. Are you able to help?
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#750 [15:17] <firefurniture> was on realms yesterday. Today when I try to open minecraft, i crash. Error: n: Non [a-z0-9/._-] character in path of location: minecraft:blocks/Rattle
#751 [15:17] * Jill [webchat@cpe-76-186-10-36.tx.res.rr.com] has joined #minecrafthelp
#752 [15:18] <Jill> Hello i
#753 [15:18] <Jill> I know my email address and think I know my username but it has been 5 yrs since I last played
#754 [15:19] <Jill> Sorry, I type slow.
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#758 [15:28] <KingAnidem> Why cant i buy Minecraft? It keeps saying "An error occurred while placing order, please verify credit card info and try again" . it doesnt work with other payment options as well. I got international purchases allowed
#759 [15:29] <webrosc> KingAnidem, are you in the US, is the card a proper card with name on it, ort a prepaid card?
#760 [15:30] <KingAnidem> I am in us, its a Global cash card i got from my job
#761 [15:31] <webrosc> thats not a credit card then, i would assume its like a prepaid card which is not allowed to use internationally under federal laws
#762 [15:32] * madtam34 [webchat@p5B285086.dip0.t-ipconnect.de] has joined #minecrafthelp
#763 [15:33] <madtam34> hello..i can not log in my account minecraft
#764 [15:33] <KingAnidem> it is supposed to be a debit card
#765 [15:34] <madtam34> ?
#766 [15:34] <madtam34> i don t understand
#767 [15:35] <webrosc> KingAnidem, contact the card issuer, then Mojang , or pay using a real banks card not a card your work uses to pay you with
#768 [15:35] <webrosc> madtam34, why can't you log in?
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#770 [15:37] <KingAnidem> Ok, thanks. Will do
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#772 [15:38] <fewfefew> I can't craft anything on minecraft java. I have wood for planks and its showing up in the recipe but no matter what button I press, nothing makes the planks. I made some earlier but don't remember how. but it was letting me drag inventory items around and now it will not.
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#775 [15:41] <KingAnidem> Have you tried drgging it out of the finished crafting slot thingy?
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#779 [15:54] * rokinme [webchat@d47-69-220-162.try.wideopenwest.com] has joined #minecrafthelp
#780 [15:54] <rokinme> The GUI isn't working. I can't select items in the bottom right of chests and I can't take the products out of crafting tables or furnaces. Are you able to help?
#781 [15:57] <Mat> i have block breaking latency on my macbook air
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#785 [16:03] <titan69> Can't login into Microsoft via Switch. Please help!!!!
#786 [16:04] <webrosc> titan69, contact nintendo support, and/or microsoft support
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#792 [16:17] <Cactiboy> hello?
#793 [16:19] <Cactiboy> um my problem is that I'm trying to join a server my friend made. I've been able to connect before and I have played on it before. However, recently it has been giving me connection errors or time our errors, but I know that my connection is fine because I have good wifi. It has just recently happend around two days ago. I am on 1.14.2 and i don't
#794 [16:19] <Cactiboy> know what to do
#795 [16:23] <Cactiboy> Oh and its only with that server, I can join other servers just fine and go into single player perfectly fine. I talked to my friend who is the owner and he said hes restared it quite a few time. My friends can also play on the server I cannot join just fine but as soon as I join the server crashes.
#796 [16:25] <webrosc> sounds like a server issue, not an issue on your end
#797 [16:25] <webrosc> as if it was your game you would have issues with all servers
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#801 [16:30] <lucy21> hello, all I really want is to change my username but I can't get onto my profile once I log in because it requires security questions and I do not have the answers. Whenever I try to get an email that will allow me to reset these answers, it says the email has been sent but I do not recieve one.
#802 [16:30] <webrosc> lucy21, contact Mojang
#803 [16:30] <webrosc> ??> lucy21 mojang/email
#804 [16:30] <Absol> lucy21: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#805 [16:30] <Absol> lucy21: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#806 [16:31] <lucy21> i already emailed mojang
#807 [16:31] <lucy21> and i checked the when will i hear back link lol, seems like i wont hear back for ages
#808 [16:31] <webrosc> then wait for them to reply, like the welcome message told you when you joined
#809 [16:32] <enerive> I reinstalled minecraft .minecraft folder and the game became very laggy. I got 60 frames on average, and now i get 15 frames on average. I allocated 4gb extra memory to minecraft and even put all settings in-game all the way down with the lowest render distance and it barely helps. No mods either. Any suggestions?
#810 [16:32] <webrosc> ??> enerive win/dxdiag
#811 [16:32] <Absol> enerive: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#812 [16:32] <lucy21> theyre currently replying to cases they received on april 30th... is there really nothing else I can do?
#813 [16:33] <webrosc> lucy21, correct, all you can do is wait
#814 [16:34] <lucy21> rip
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#816 [16:35] <enerive> you want me to paste the file in here?
#817 [16:35] <webrosc> paste the link here
#818 [16:35] <enerive> ok
#819 [16:36] <enerive> https://paste.ubuntu.com/p/7kgb3x9Sw9/
#820 [16:36] * Ahmed [webchat@51.235.124.176] has joined #minecrafthelp
#821 [16:37] <Ahmed> Since the new minecraft lancher came, my lancher says no connection and I have to play offline, but wifi might work in-game and works with my browser
#822 [16:38] <webrosc> enerive, your computers specas are only just about the minimum requirements for minecraft, also btw more ram allocated does NOT mean more FPS
#823 [16:38] <enerive> so why would there be an fps change after reinstalling?
#824 [16:38] <webrosc> Ahmed, If you are getting a message that the launcher is offline, its a known issue. Please refer to https://bugs.mojang.com/browse/MCL-11112 for updates
#825 [16:39] <webrosc> because you were getting lucky before, oh and also your GPU drivers are out dated
#826 [16:39] <Ahmed> And whats the difference between latest realse and latest snapshot
#827 [16:39] <enerive> ok how do i update the gpu drivers
#828 [16:40] <Ahmed> And whats the difference between latest realse and latest snapshot?
#829 [16:40] <Ahmed> And whats the difference between latest release and latest snapshot?
#830 [16:40] <webrosc> Ahmed, stop spamming the same question
#831 [16:41] <Ahmed> sorry
#832 [16:41] <webrosc> enerive, try https://downloadcenter.intel.com/download/28662/Intel-Graphics-Driver-for-Windows-15-40-?product=97500, you want the 64bit, second download
#833 [16:42] <webrosc> Ahmed, release is released, snapshot is a tester
#834 [16:42] <webrosc> snapshot = beta
#835 [16:42] <Ahmed> so the stable version is relese?
#836 [16:42] * Anc1ent [webchat@96-33-81-116.dhcp.ahvl.nc.charter.com] has joined #minecrafthelp
#837 [16:42] <webrosc> in theory
#838 [16:42] <enerive> ok thanks ill try
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#840 [16:44] <Anc1ent> Hey first time here have a question.....The launcher is always disconnected and tells me to check my internet connection. Any help? (I already reinstalled it, and allowed it through my firewall)
#841 [16:44] <webrosc> Anc1ent, did you read the welcome message?
#842 [16:44] <Anc1ent> oh sorry just saw the message above lol
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#845 [16:47] <enerive> I got an error when trying to install
#846 [16:48] <webrosc> let me guess, incorrect drivers use manufactures? or something like it?
#847 [16:48] <enerive> yea
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#849 [16:48] <webrosc> was worried it may, thanks toshiba
#850 [16:49] <enerive> lol
#851 [16:49] <enerive> So anything i can do to update it?
#852 [16:50] <webrosc> whats the exact model of the laptop
#853 [16:50] <webrosc> part number on sticker on bottom
#854 [16:50] <enerive> can i give you the serial number
#855 [16:50] <webrosc> yeah that works too
#856 [16:51] <enerive> 8E098814C
#857 [16:53] <webrosc> ah, toshiba only list drivers older than what you have
#858 [16:53] <webrosc> did you upgrade to windows 10 yourself?
#859 [16:53] * sweetpea_nicole [webchat@24-245-92-173.ip.casscomm.com] has joined #minecrafthelp
#860 [16:53] <enerive> i think so
#861 [16:54] <enerive> not sure cant remember
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#863 [16:54] <enerive> Im pretty sure i did actully
#864 [16:54] <webrosc> https://support.dynabook.com/support/driversOSResults?freeText=8E098814C only drivers from 2016 from them, you will have to speak with them about it sorry
#865 [16:55] <enerive> alright thank you anyway!
#866 [16:57] * SaltiePennies [webchat@70.sub-174-212-10.myvzw.com] has joined #minecrafthelp
#867 [16:59] <SaltiePennies> Anyway to get my OG account reset? Tried migrating to the new setup (haven't played since like 2011) I just wanna play Minecraft again and I can't login. I still have my old password and everything.
#868 [17:00] <webrosc> ??> SaltiePennies mojang/email
#869 [17:00] <Absol> SaltiePennies: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#870 [17:00] <Absol> SaltiePennies: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#871 [17:00] <SaltiePennies> Thank you
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#875 [17:12] * Giio [webchat@ip68-101-180-213.sd.sd.cox.net] has joined #minecrafthelp
#876 [17:12] <Giio> hello
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#879 [17:22] * Emptygrrenbottle [webchat@host167-211-dynamic.235-95-r.retail.telecomitalia.it] has joined #minecrafthelp
#880 [17:24] <Emptygrrenbottle> Hi! I bought a copy of Minecraft at least 7 years ago and it's been 5 years since i last played. Now i think i already migrated my account to mojang but i can't seem to be able to retrieve my copy. Can you help?
#881 [17:25] * Emptygrrenbottle [webchat@host167-211-dynamic.235-95-r.retail.telecomitalia.it] has quit. (Client Quit)
#882 [17:25] * Emptygrrenbottle [webchat@host167-211-dynamic.235-95-r.retail.telecomitalia.it] has joined #minecrafthelp
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#884 [17:25] <webrosc> ??> Emptygrrenbottle mojang/email
#885 [17:26] <Absol> Emptygrrenbottle: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#886 [17:26] <Absol> Emptygrrenbottle: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#887 [17:26] <Emptygrrenbottle> Ok thanks!
#888 [17:26] <dudes> how do i get the emails minecraft are sending me for password reset
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#891 [17:30] * jay [webchat@108-247-204-49.lightspeed.rcsntx.sbcglobal.net] has joined #minecrafthelp
#892 [17:31] <jay> hi everyone
#893 [17:32] <jay> can someone help me lol
#894 [17:32] <webrosc> depends on what you need hep with
#895 [17:33] <jay> i cannot get into my old account
#896 [17:33] <jay> last time i was on it was probably 2015
#897 [17:33] <webrosc> then no we can't help you, you will have to contact Mojanf
#898 [17:33] <webrosc> ??> jay email/mojang
#899 [17:34] <webrosc> ??> jay mojang/email
#900 [17:34] <Absol> jay: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#901 [17:34] <Absol> jay: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
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#906 [17:58] * catman48 [webchat@218.154.50.24.IN-ADDR.ARPA.PLBB.US] has joined #minecrafthelp
#907 [18:00] <catman48> Hello. when i start minecraft the progress bar always stops near the end and stop responding. i have uninstalled and reinstalled Minecraft and it has not fixed the issue.
#908 [18:02] <webrosc> catman48, on the Mojang white screen?
#909 [18:02] <catman48> yes
#910 [18:02] <webrosc> ??> catman48 av/adwcleaner
#911 [18:02] <Absol> catman48: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#912 [18:02] <Absol> catman48: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#913 [18:03] <webrosc> thats typically caused by malware, that should fix it
#914 [18:03] <catman48> thats a alot, ill try that out
#915 [18:08] * Juspiex [webchat@S0106ac202e1bcb23.ed.shawcable.net] has joined #minecrafthelp
#916 [18:09] <Juspiex> hi
#917 [18:10] <Juspiex> Is Someone there?
#918 [18:11] <webrosc> there are 92 people here, if you need help say what you need help with and if someone can answer they will
#919 [18:13] <Juspiex> Ok, thank you. I was playing scrolls for a while and i don not know how can i get my cape.
#920 [18:14] <Juspiex> I hope I can get it, if the promotion still available?
#921 [18:14] <webrosc> scrolls has been dead for a while, and if you didn't claim your cape when it was offered i doubt you can now
#922 [18:14] <Juspiex> mm ok, Thank you for answering my questions.
#923 [18:14] <Juspiex> Good night.
#924 [18:27] * nomanmo [webchat@ti0108q161-3610.bb.online.no] has joined #minecrafthelp
#925 [18:27] <nomanmo> hey
#926 [18:27] <nomanmo> I want to refound my minecraft how can i do that?
#927 [18:28] <webrosc> ??> nomanmo account/refund
#928 [18:28] <Absol> nomanmo: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#929 [18:29] <nomanmo> how can i do it i have a mac
#930 [18:29] <webrosc> read the page Absol linked
#931 [18:30] <nomanmo> ok, thanks
#932 [18:33] * G4 [webchat@151.113.ric.dhcp.apogeeetelecom.com] has joined #minecrafthelp
#933 [18:34] <G4> Trying to change my security questions, but
#934 [18:34] <G4> Trying to change my security questions, but I"m not recieveing an email i
#935 [18:35] <webrosc> G4, you will have to speak to Mojang about that
#936 [18:35] <G4> kk thx
#937 [18:35] * G4 [webchat@151.113.ric.dhcp.apogeeetelecom.com] has quit. (Client Quit)
#938 [18:57] * Phil24 [webchat@cpe-24-90-193-252.nyc.res.rr.com] has joined #minecrafthelp
#939 [19:04] <Phil24> Hello i recently got a new router and cannot figure out how to port forward with it. I have tried absolutely everything. I have a spectrum router -rac2v1s
#940 [19:07] <webrosc> Phil24, https://www.manualslib.com/manual/1339231/Spectrum-Rac2v1a.html?page=24
#941 [19:07] * Simon [webchat@ip-5-186-120-248.cgn.fibianet.dk] has joined #minecrafthelp
#942 [19:08] * Simon is now known as Guest51407
#943 [19:08] <Guest51407> Hi
#944 [19:09] <Phil24> what server type from the service list do i set it to?
#945 [19:10] <Phil24> webrosc
#946 [19:10] * Scott [webchat@0546046b.skybroadband.com] has joined #minecrafthelp
#947 [19:10] <Scott> hello?
#948 [19:10] * Scott [webchat@0546046b.skybroadband.com] has quit. (Client Quit)
#949 [19:11] <webrosc> Phil24, this channel is for minecraft support, not router support, all i know of that router is from googling it
#950 [19:11] <Phil24> welp i can never make a server again..
#951 [19:15] * TrakRCraft [webchat@99-60-239-213.lightspeed.stlsmo.sbcglobal.net] has joined #minecrafthelp
#952 [19:15] <TrakRCraft> hello>
#953 [19:15] <TrakRCraft> ?
#954 [19:17] <TrakRCraft> Is anyone here?
#955 [19:18] <webrosc> many are, if you need help explain what you need, if someone can help they will
#956 [19:24] * Peter [webchat@bas7-sudbury98-64-229-156-73.dsl.bell.ca] has joined #minecrafthelp
#957 [19:24] * Peter is now known as Guest90744
#958 [19:29] <TrakRCraft> lol srry went to the bathroom
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#961 [19:32] <Guest51407> Hi again
#962 [19:33] <Guest51407> I need help with my account
#963 [19:33] <TrakRCraft> ok so basically my issue is that abt two years ago I deleted the email for my account, and I remember my password, but i need the security questions. I believe I spelled an answer wrong or something. Is there anything I can do to get my account back?
#964 [19:34] <webrosc> we can't offer account support as we are a community support, for account support you need to contact Mojang
#965 [19:34] * Guest51407 [webchat@ip-5-186-120-248.cgn.fibianet.dk] has quit. (Quit: webchat.esper.net)
#966 [19:34] <TrakRCraft> thx
#967 [19:34] <TrakRCraft> guest whats the issue with your account
#968 [19:34] <webrosc> they left, and anyway you can't help them just like we can't
#969 [19:35] * TrakRCraft [webchat@99-60-239-213.lightspeed.stlsmo.sbcglobal.net] has quit. (Client Quit)
#970 [19:35] <Guest90744> Hello, I'm having trouble logging into the launcher on my computer, it's giving me an invalid credentials message
#971 [19:35] <webrosc> Guest90744, wait an hour or so without ANY login attempts, then try again
#972 [19:36] <Guest90744> I have already
#973 [19:36] <webrosc> are you able to login to the website?
#974 [19:36] <Guest90744> I've already reset my password several times, redownloaded the launcher, etc. but nothing's working. However, I can login to my Minecraft account on the website on my phone, but not my computer
#975 [19:37] <webrosc> ??> Guest90744 tools/hjt
#976 [19:37] <Absol> Guest90744: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#977 [19:37] <Absol> Guest90744: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
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#979 [19:39] <Guest90744> is there a macOS version of this program, I can't run this one
#980 [19:40] <webrosc> oh no, in that case i'm out as i have no mac knowledge
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#982 [19:42] * Leonardo [webchat@dsl-187-133-158-142-dyn.prod-infinitum.com.mx] has joined #minecrafthelp
#983 [19:43] <Leonardo> Hello
#984 [19:43] * Leonardo [webchat@dsl-187-133-158-142-dyn.prod-infinitum.com.mx] has quit. (Client Quit)
#985 [19:48] * HELLO [webchat@dhcp-10-da-43-be-80-1b.cpe.townisp.com] has joined #minecrafthelp
#986 [19:48] <HELLO> When I clicked change profile name
#987 [19:48] <HELLO> it doesnt let me
#988 [19:49] <webrosc> what profile name, what do you mean by it doesn't let you?
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#991 [19:53] * Michelle [webchat@cpe-98-144-73-39.wi.res.rr.com] has joined #minecrafthelp
#992 [19:53] <Michelle> I havent used my minecraft account in years.. and i am having a hard time remembering anything for it.
#993 [19:53] <Michelle> is there a way someoen can help me figure it out
#994 [19:53] * lauren [sid187733@id-187733.hathersage.irccloud.com] has joined #minecrafthelp
#995 [19:54] <webrosc> Mojang can if you contact them
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#1006 [20:07] * hello [webchat@dhcp-10-da-43-be-80-1b.cpe.townisp.com] has joined #minecrafthelp
#1007 [20:07] <hello> i cant change my minecraft name
#1008 [20:08] <webrosc> why not?
#1009 [20:08] <Jacob3> Well, I'm trying to login into my minecraft account and I have to answer security questions, but I don't remember them. I go to reset them it sends me an email, but the email takes me to the same sight telling me to login and answer the security questions. Making a loop
#1010 [20:08] * hello [webchat@dhcp-10-da-43-be-80-1b.cpe.townisp.com] has quit. (Client Quit)
#1011 [20:08] * Lord_of_Life [~Lord@46.217.59.108] has quit. (Ping timeout: 190 seconds)
#1012 [20:08] <Jacob3> Hello?
#1013 [20:08] * Jacob3 [webchat@c-71-225-218-221.hsd1.pa.comcast.net] has quit. (Client Quit)
#1014 [20:09] <webrosc> does no one have patience now a days?
#1015 [20:09] * Jacob3 [webchat@c-71-225-218-221.hsd1.pa.comcast.net] has joined #minecrafthelp
#1016 [20:09] <Jacob3> Hello
#1017 [20:09] <Jacob3> Can't reset my security questions
#1018 [20:09] <webrosc> Jacob3, if the email is sending you in a loop then you will have to speak with Mojang
#1019 [20:09] <Jacob3> ok
#1020 [20:10] <Jacob3> thanks
#1021 [20:10] * hi [webchat@dhcp-10-da-43-be-80-1b.cpe.townisp.com] has joined #minecrafthelp
#1022 [20:10] <hi> gu
#1023 [20:10] <hi> hi
#1024 [20:10] <webrosc> hi, why can't you change your name?
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#1026 [20:11] * hi [webchat@dhcp-10-da-43-be-80-1b.cpe.townisp.com] has quit. (Client Quit)
#1027 [20:11] * webrosc is confused
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#1032 [20:18] <Arfid> my minecraft keep using my integrated gpu (intel hd) and never use my dedicated gpu (nvidia)
#1033 [20:19] <Arfid> i already tried anything on the internet, but still keep using integrated gpu
#1034 [20:19] * Peter [webchat@bas7-sudbury98-64-229-156-73.dsl.bell.ca] has joined #minecrafthelp
#1035 [20:19] * Galaxystrike [webchat@179-125-231-11.dynamic.desktop.com.br] has joined #minecrafthelp
#1036 [20:20] <webrosc> Arfid, https://www.minecraftforum.net/forums/support/java-edition-support/2583815-solved-low-fps-problems#c4
#1037 [20:20] * Peter [webchat@bas7-sudbury98-64-229-156-73.dsl.bell.ca] has quit. (Client Quit)
#1038 [20:21] <Arfid> and yes i already did that, and still use integrated gpu
#1039 [20:21] <Galaxystrike> Hello, i'm having issues with my conection, every time i tried to conect in a server the "Conection timed out" message shows
#1040 [20:22] <Galaxystrike> anybody knows how can i fix this?
#1041 [20:22] <webrosc> Galaxystrike, to ALL servers, or just the one?
#1042 [20:22] <Galaxystrike> All
#1043 [20:23] <webrosc> can you post a link to a speddtest.net test
#1044 [20:23] <webrosc> speedtest.net *
#1045 [20:24] <Galaxystrike> how do i post the result link?
#1046 [20:25] <webrosc> [popst the link you get after running the test
#1047 [20:25] <webrosc> post*
#1048 [20:25] * bladedkeegs [webchat@149.248.79.194] has joined #minecrafthelp
#1049 [20:26] <Galaxystrike> https://www.speedtest.net/result/8369845281
#1050 [20:26] <bladedkeegs> just downloaded and tried to play and got this rror: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
#1051 [20:26] <webrosc> ??> Galaxystrike win/dxdiag
#1052 [20:26] <Absol> Galaxystrike: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1053 [20:26] <webrosc> oops, Galaxystrike ignore that
#1054 [20:26] <webrosc> ??> bladedkeegs win/dxdiag
#1055 [20:26] <Absol> bladedkeegs: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1056 [20:27] <webrosc> Galaxystrike, ok great ping, speeds not great, but not the worst download wise, upload is horrible
#1057 [20:27] <Arfid> i look at my nvidia gpu activity, it only and the application running using on that gpu only minecraftlauncher.exe, i have added javaw.exe to my nvidia control panel and set to nvidia.
#1058 [20:28] <bladedkeegs> ive updated windows 10. downgraded java, fixed drivers and still nothing works
#1059 [20:28] <webrosc> bladedkeegs, do as Absol asked please
#1060 [20:28] <Galaxystrike> https://paste.ubuntu.com/p/QSRWMYW8GK/
#1061 [20:28] * David [webchat@pool-74-101-115-143.nycmny.fios.verizon.net] has joined #minecrafthelp
#1062 [20:29] * David is now known as Guest41360
#1063 [20:29] <webrosc> Galaxystrike, sorry i miss clicked, didn't mean to get absol to have you do a dxdiag log
#1064 [20:30] <webrosc> Galaxystrike, lets check if there is anything blocking minecraft
#1065 [20:30] <webrosc> ??> Galaxystrike tools/hjt
#1066 [20:30] <Absol> Galaxystrike: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1067 [20:30] <Absol> Galaxystrike: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1068 [20:30] <Guest41360> Hey guys does anybody know what I should do when I deactivated my account because I thought it would delete it but now I cant make a new one since the email is still registered?
#1069 [20:30] <Galaxystrike> webrosc my internet is reduced cuz i reach the max limit, but normaly i have a better download and upload
#1070 [20:30] <webrosc> Guest41360, you need to contact Mojang
#1071 [20:31] <Guest41360> oh ok
#1072 [20:31] <Guest41360> thanks
#1073 [20:31] <webrosc> Galaxystrike, does it give the same error when your net isn't reduced?
#1074 [20:32] <Galaxystrike> yep
#1075 [20:32] <Galaxystrike> give the same error
#1076 [20:32] <Galaxystrike> webrosc https://paste.ubuntu.com/p/j2CxgbQwR8/
#1077 [20:32] * mrfish [webchat@199.68.53.178.static.fybercom.net] has joined #minecrafthelp
#1078 [20:33] <bladedkeegs> https://paste.ubuntu.com/p/KHBPddkhfF/
#1079 [20:33] <webrosc> Galaxystrike, remove hamachi and parsec vpn
#1080 [20:33] <Galaxystrike> ok
#1081 [20:33] <Galaxystrike> let me try
#1082 [20:34] <webrosc> remove, not turn off
#1083 [20:34] <mrfish> when we try to launch Minecraft we get this error. Process crashed with exit code -805306369, We have uninstalled and reinstalled. still get the same error.
#1084 [20:34] <webrosc> mrfish, see http://hopper.minecraft.net/help/exit-code/code-805306369/
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#1087 [20:37] <mrfish> thank you we will try it
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#1089 [20:38] <Galaxystrike> webrosc worked
#1090 [20:38] <Galaxystrike> ty
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#1094 [20:40] <bladedkeegs> Absol https://paste.ubuntu.com/p/KHBPddkhfF/
#1095 [20:44] * webrosc [~webrosc@cpc95042-newt40-2-0-cust88.19-3.cable.virginm.net] has joined #minecrafthelp
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#1099 [20:55] <bladedkeegs> do i need to come back tomorrow? sorry im trying to fix this for my son. i have no idea what all this is. yep, the pesky mom..
#1100 [20:56] <webrosc> bladedkeegs, sorry my net died
#1101 [20:56] <webrosc> your computer is too old for minecraft
#1102 [20:56] <bladedkeegs> oh.. so i guess i cant get the money back?
#1103 [20:57] <webrosc> ??> bladedkeegs account/refund
#1104 [20:57] <Absol> bladedkeegs: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#1105 [20:57] <bladedkeegs> thank you
#1106 [20:57] <webrosc> contact them and say you came here and your pc is deemed way below required specs, they should sort it out for you assuming its not past the 14 days when you email
#1107 [20:58] <webrosc> but you can always keep the account as its not tied to the computer, when you get a newer computer you can use the account there
#1108 [21:00] * a [webchat@ip-31-205-6-118.ask4internet.com] has joined #minecrafthelp
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#1110 [21:04] <bladedkeegs> it was only purchased last night, i sent them the email with transaction number
#1111 [21:04] <webrosc> they are backlogged, but will get back to you, and will sort things out
#1112 [21:04] <bladedkeegs> thank you for your help. i appreciate it.
#1113 [21:05] <webrosc> just may take some time
#1114 [21:05] <bladedkeegs> that is fine. maybe since mine is pretty simple it may go faster.. again thank you :)
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#1116 [21:12] <mrfish> we are trying to allocate more memory and we can't find (when we open the launcher there is not the "Edit Profile" button at the bottom left. )
#1117 [21:14] <webrosc> mrfish, on the new launcher click installations, then the profile you want to allocate more ram to
#1118 [21:14] <webrosc> then more options to reveal the jvm arguments box
#1119 [21:16] * FrostyMCfries [webchat@cpe-68-203-208-4.rgv.res.rr.com] has joined #minecrafthelp
#1120 [21:16] <FrostyMCfries> hello
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#1123 [21:17] <lily6> I am having problems connecting to a lan world
#1124 [21:18] <FrostyMCfries> minecraft just crashes i tried
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#1127 [21:20] <mrfish> it is sill not letting me in to the game
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#1129 [21:25] <FrostyMCfries>
#1130 [21:26] <budderfox> hello
#1131 [21:26] <FrostyMCfries> no one?
#1132 [21:26] <budderfox> ???
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#1136 [21:34] <FriedPickleWeen> Im having an issue with Minecraft crashing when I try to load up singleplayer, and servers say they are offline. I keep getting the error "failed to create a child event loop" and have googled for hours on how to fix this, and nothing has worked
#1137 [21:36] * Squid [webchat@120.17.57.85] has joined #minecrafthelp
#1138 [21:38] <Squid> hello I was wondering if anyone is able to help me with my account issues
#1139 [21:38] <webrosc> Squid, no one here can
#1140 [21:38] <webrosc> FriedPickleWeen, post the whole crash report to paste.ubuntu.com then link it here
#1141 [21:39] <Squid> it was just an issue with not being able to log in
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#1144 [21:45] <FriedPickleWeen> https://paste.ubuntu.com/p/ggrPHSCB6S/
#1145 [21:46] <FriedPickleWeen> that's the crash report. I know it isn't any sort of antivirus, as I only have windows defender because this is a new computer. I have tried uninstalling and reinstalling java and Minecraft, and done everything I could think of
#1146 [22:13] * FriedPickleWeen [webchat@47-210-65-202.bssrcmtk02.res.dyn.suddenlink.net] has joined #minecrafthelp
#1147 [22:13] <FriedPickleWeen> Im back, it kicked me out. heres the ubuntu if needed
#1148 [22:14] <FriedPickleWeen> https://paste.ubuntu.com/p/ggrPHSCB6S/
#1149 [22:16] * Jace [webchat@tower-004.dhcp.lrcomm.com] has joined #minecrafthelp
#1150 [22:16] <Jace> I was wondering if i could refund my account
#1151 [22:20] <Jace> I want to refund my account because every time i try to launch almost any version of Minecraft Java Edition it says not responding. I've tried almost anything to fix it.
#1152 [22:22] <webrosc> ??> Jace account/refund
#1153 [22:22] <Absol> Jace: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#1154 [22:22] <webrosc> Jace, when is it crashing?
#1155 [22:22] * pwnage625 [webchat@104-195-174-88.cpe.teksavvy.com] has joined #minecrafthelp
#1156 [22:23] <pwnage625> hi, i cant get migration email, maybe my account was hacked? can anyone help me troubleshoot
#1157 [22:23] <webrosc> FriedPickleWeen, sorry, only thing i can think of is a full uninstall then fresh install of nvidia drivers
#1158 [22:24] <Jace> when i go to the minecraft launcher and try to play any version it starts loading and then either doesn't finish loading or i get into the menu and try to load a world then it crashes
#1159 [22:25] <webrosc> ??> Jace av/adwcleaner
#1160 [22:25] <Absol> Jace: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#1161 [22:25] <Absol> Jace: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1162 [22:25] <webrosc> Jace, what your saying sounds like a common issue caused by malware
#1163 [22:26] <webrosc> ??> pwnage625 account/email-missing
#1164 [22:26] <Absol> pwnage625: If you are not getting emails from Mojang, please read this article for common reasons for that: https://help.mojang.com/customer/portal/articles/542001-cannot-get-mojang-system-emails
#1165 [22:26] <Absol> pwnage625: Please be aware that emails can take up to two hours to arrive. Some ISP email providers like AOL, Comcast, Gmx and General-purpose email providers like Hotmail have known issues with dropping Mojang emails. If you use one of those, use another provider like Gmail.
#1166 [22:26] <Absol> pwnage625: If none of this helps, you may need to contact Mojang. If you do, make sure you receive a confirmation email after sending an account support request.
#1167 [22:26] <pwnage625> i got the email for the support ticket
#1168 [22:26] <pwnage625> just not for the migration.
#1169 [22:26] <webrosc> thrn wait for mojang to get back to you
#1170 [22:26] <webrosc> then*
#1171 [22:27] <pwnage625> is the when will i hear back accurate
#1172 [22:27] <pwnage625> like are they seriously 1 month behind in support tickets
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#1174 [22:27] <webrosc> tes, they are only a small team who work office hours
#1175 [22:27] <pwnage625> 2 months rather
#1176 [22:27] <webrosc> yes*
#1177 [22:27] <pwnage625> lmao.
#1178 [22:27] <pwnage625> maybe 2 months from now i might have an answer then i guess
#1179 [22:32] * Beck [webchat@c-174-61-83-237.hsd1.fl.comcast.net] has joined #minecrafthelp
#1180 [22:32] <Beck> hello
#1181 [22:34] * Jace [webchat@tower-004.dhcp.lrcomm.com] has joined #minecrafthelp
#1182 [22:35] <Jace> just here to say thanks to who ever told me what to do it worked and i love you
#1183 [22:35] <webrosc> Jace, enjoy
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#1185 [22:35] <Jace> thanks chris
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#1187 [22:36] * WhateverAlex [webchat@c-98-206-89-211.hsd1.il.comcast.net] has joined #minecrafthelp
#1188 [22:36] <WhateverAlex> Yo
#1189 [22:36] <WhateverAlex> Anyone home?
#1190 [22:37] <webrosc> 90 other people/bots not counting you and me
#1191 [22:37] <webrosc> some may not be at home thought, they maybe in work on here
#1192 [22:37] * jason [webchat@h147.87.130.40.static.ip.windstream.net] has joined #minecrafthelp
#1193 [22:38] <jason> Can't login to my account
#1194 [22:38] <webrosc> jason, why can't you?
#1195 [22:39] <webrosc> what error do you get? can you login on the website?
#1196 [22:39] <jason> my username and password won't work and i have had my account 4+ years
#1197 [22:39] <jason> no
#1198 [22:39] <webrosc> you can't login anywhere?
#1199 [22:39] <jason> no
#1200 [22:40] <webrosc> you will need to contact Mojang then
#1201 [22:40] <webrosc> ??> jason mojang/email
#1202 [22:40] <Absol> jason: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1203 [22:40] <Absol> jason: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1204 [22:40] <webrosc> jason, did you try a password reset?
#1205 [22:40] <WhateverAlex> i understand you guys can't assist with account related issues, but do you know if there is a way to find the original email used for a minecraft account? it was purchased awhile back before mojang migration and such so when i attempt to migrate i dont have a clue what the email is
#1206 [22:41] <webrosc> WhateverAlex, the only way to try is with migrated accounts, if your account isn't migrated Mojang are your next point
#1207 [22:42] <jason> i did and that didn't either, all it says is my username or password is incorrect
#1208 [22:42] <webrosc> jason, then yeah Mojang email time
#1209 [22:42] <jason> i tried that a couple weeks ago and they didn't reply back
#1210 [22:43] <WhateverAlex> they are massively backlogged
#1211 [22:43] <webrosc> jason, thats because they are working on a backlog
#1212 [22:43] <webrosc> they will reply when they gfet to your mail
#1213 [22:43] <WhateverAlex> waiting two months is going to be great
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#1215 [22:44] <webrosc> the time may drop faster, depends on how quick they get through them mails and how many of them are none support mails they can just ditch
#1216 [22:45] <webrosc> betting they get alot of emails which are asking for things to be added and the like
#1217 [22:46] <WhateverAlex> used to be like a day or less to get feedback, curious as to how they got so much piled on
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#1219 [22:46] <webrosc> holidays, sickness
#1220 [22:47] <webrosc> iirc there was a message on that page that they did have some sickness in new year, which meant the normal xmas backlog dragged on and hit normal speeds
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#1222 [22:52] <Corey> hello, I'm having trouble logging into my Microsoft account in Minecraft on the Nintendo Switch. I already play Minecraft on the Xbox, and I haven't had any sign in issues there or with my Microsoft account in any other services. On the Switch, I am shown a page that says go to https://aka.ms/remoteconnet and enter the code shown. I do this, and I
#1223 [22:52] <Corey> get an email saying I've logged into Minecraft, but on the Switch, a new pop up appears and says there was an error logging in. I exit that and nothing happens. I am asked to sign in again. Does anyone know of this issue and what I can do to fix it?
#1224 [22:53] <webrosc> Corey, contact xbox support
#1225 [22:54] <Corey> ok, I did last night. a support ticket was made and I'm waiting for a response
#1226 [22:55] <webrosc> then wait till they reply
#1227 [22:55] <Corey> wilco
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