#1 [00:27] * Hello123 [webchat@ip68-6-132-229.sd.sd.cox.net] has joined #minecrafthelp
#2 [00:28] <Hello123> hello i need help because i play minecraft java on linux and whenever i open my launcher is says that an update is avaible so how do i update it?
#3 [00:32] <Ljovasmirnov> #minecrafthelp Hello, I am not sure, did you see my message: I have problems trying to connect to my friend's server. After some days decided to write about my problem here. Paste gg link — https://paste.gg/p/anonymous/30d3b3ecc1284e8e98e465059a32824f
#4 [00:50] * helterskeletor [webchat@c-67-162-156-178.hsd1.co.comcast.net] has joined #minecrafthelp
#5 [00:51] <helterskeletor> my minecraft will not load and it says its not responding when i try to load the game up
#6 [00:59] <helterskeletor> it says its not responding
#7 [01:24] * marketson [webchat@178.89.140.139.megaline.telecom.kz] has joined #minecrafthelp
#8 [01:24] <marketson> hello. i know about this issue of wifi no coneected.
#9 [01:25] <marketson> I cant fix that
#10 [01:25] <marketson> i with notepad changed the channel latest to channel beta
#11 [01:25] <marketson> but it dont working Help please
#12 [01:31] * Muxum [webchat@217-51-20-31.ftth.glasoperator.nl] has joined #minecrafthelp
#13 [01:31] <Muxum> Hello! have a problem playing minecraft
#14 [01:32] <Muxum> The game crashes instantly when i load any world, i have been here earlier and it got fixed but now it's back
#15 [01:45] * Maxim [webchat@217-51-20-31.ftth.glasoperator.nl] has joined #minecrafthelp
#16 [01:45] <Maxim> Hi
#17 [01:45] <marketson> hi
#18 [01:46] * Maxim [webchat@217-51-20-31.ftth.glasoperator.nl] has quit. (Client Quit)
#19 [01:46] <Muxum> Are you mod or so?
#20 [01:46] <marketson> no
#21 [01:46] <Muxum> Ah too bad
#22 [01:46] <marketson> yeah im waiting
#23 [01:46] * ELI5__ [~Acidity_@ip-96-45-234-82.swatco.com] has quit. (Ping timeout: 206 seconds)
#24 [01:50] * ba7888b72413a16a [~ba7888b72@66.109.211.150] has quit. (Ping timeout: 190 seconds)
#25 [01:57] * Taylor [webchat@122-62-124-93-adsl.sparkbb.co.nz] has joined #minecrafthelp
#26 [01:57] <Taylor> hey
#27 [01:57] <Taylor> hey guys
#28 [01:58] * ba7888b72413a16a [~ba7888b72@66.109.211.150] has joined #minecrafthelp
#29 [01:59] <Taylor> hey
#30 [02:01] * Taylor [webchat@122-62-124-93-adsl.sparkbb.co.nz] has quit. (Client Quit)
#31 [02:01] <Muxum> Hi...
#32 [02:11] * Fooosion [webchat@98.198.133.76] has joined #minecrafthelp
#33 [02:11] <Fooosion> hello
#34 [02:11] <marketson> hello
#35 [02:12] <Fooosion> im having a problem with my fps
#36 [02:12] <Fooosion> last night i was having 325 average
#37 [02:12] <Fooosion> and today made no changes to settings, im lower than 10 fps
#38 [02:12] <Fooosion> any idea to solutions?
#39 [02:13] * MrJacob [webchat@47.185.206.139] has joined #minecrafthelp
#40 [02:13] <MrJacob> hi I need help
#41 [02:13] <Fooosion> same
#42 [02:14] <Fooosion> has anyone else has had issues with fps being low?
#43 [02:14] <MrJacob> no
#44 [02:14] * MrJacob [webchat@47.185.206.139] has quit. (Client Quit)
#45 [02:14] * MrJacob [webchat@47.185.206.139] has quit. (Client Quit)
#46 [02:14] * Fooosion [webchat@98.198.133.76] has left #minecrafthelp
#47 [02:16] * PerryThePlatypus [webchat@98.198.133.76] has joined #minecrafthelp
#48 [02:16] <PerryThePlatypus> hello anyone able to help me?
#49 [02:18] <PerryThePlatypus> hello?
#50 [02:18] <marketson> idk
#51 [02:18] <PerryThePlatypus> marketson, have you ever had any fps issues?
#52 [02:19] * PerryThePlatypus [webchat@98.198.133.76] has quit. (Client Quit)
#53 [02:19] <marketson> no
#54 [02:20] * marketson [webchat@178.89.140.139.megaline.telecom.kz] has quit. (Quit: webchat.esper.net)
#55 [02:29] <Greymagic27> ??> Muxum launcher/log
#56 [02:29] <Absol> Muxum: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#57 [02:29] <Muxum> thank you
#58 [02:45] <Muxum> https://paste.ubuntu.com/p/Cj4jFttBFw/
#59 [02:45] <Muxum> there u go
#60 [02:45] <Muxum> I think it didn't paste all of the copied text
#61 [02:46] <Greymagic27> Muxum, I can't see any errors there. Follow these steps to get a full launcher log
#62 [02:46] <Greymagic27> ??> Muxum launcher/log-txt
#63 [02:46] <Absol> Muxum: We need to see your full launcher log, which is created in the game directory.
#64 [02:46] <Absol> Muxum: First open your .minecraft folder (If you don't know how to get there, ask), then try to launch the game. Then in the .minecraft folder open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#65 [02:47] <Muxum> this is better
#66 [02:47] <Muxum> https://paste.ubuntu.com/p/sCcGZZkZRd/
#67 [02:47] <Greymagic27> Muxum, That's great. I can see what the issue is now :)
#68 [02:47] <Greymagic27> ??> Muxum win/dxdiag
#69 [02:47] <Absol> Muxum: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#70 [02:47] <Muxum> Yeah it didn't copy everything
#71 [02:49] * reuben [webchat@ue.tmodns.net] has joined #minecrafthelp
#72 [02:50] <reuben> Does multiplayer work if one user is a Windows 10 and the other is Java?
#73 [02:50] <Muxum> https://paste.ubuntu.com/p/8MvtD9PFzW/
#74 [02:50] <Andrio> reuben, not the Windows 10 Edition
#75 [02:51] <reuben> Aw man that stinks. Thanks though!
#76 [02:51] <Greymagic27> Muxum, Could you open 1.132 - Disable the VBOs setting and then try to join a world?
#77 [02:51] <Greymagic27> 1.13.2*
#78 [02:51] <Muxum> uhm i think so
#79 [02:51] * reuben [webchat@ue.tmodns.net] has quit. (Client Quit)
#80 [02:52] <Muxum> VBOs?
#81 [02:53] <Greymagic27> Muxum, It's a video setting
#82 [02:53] <Muxum> aha where can i do that?
#83 [02:53] <Greymagic27> Muxum, Once you load up minecraft go into settings then video settings
#84 [02:53] <Muxum> OK.
#85 [02:54] <Muxum> If it works... it will appear again after some time...
#86 [02:54] <Muxum> Why...
#87 [02:54] <Greymagic27> Muxum, Even with VBOs off the error still happens?
#88 [02:54] <Muxum> uhm haven't tried
#89 [02:55] <Greymagic27> Oh ok
#90 [02:55] <Muxum> I disable VBOss
#91 [02:55] <Muxum> -s
#92 [02:55] <Greymagic27> Great. Could you try joining a world now or whatever prompts the crash
#93 [02:56] <Muxum> it crashed ffs
#94 [02:56] <Greymagic27> Muxum, Could you send the crash report using https://paste.ubuntu.com ?
#95 [02:56] <Muxum> The worlds are from newer versions too
#96 [02:56] <Greymagic27> That may be the issue. Could you try making one in 1.13.2?
#97 [02:57] <Muxum> Ok
#98 [02:57] * Shay [webchat@47.185.129.68] has joined #minecrafthelp
#99 [02:58] * Shay [webchat@47.185.129.68] has quit. (Client Quit)
#100 [02:58] <Muxum> The copying doesn't work ctrl+A is so broken
#101 [02:59] <Muxum> uurgh
#102 [02:59] <Muxum> hold on
#103 [03:00] <Muxum> https://paste.ubuntu.com/p/X5XzV9Tht2/ this is from when i joined a newer world
#104 [03:01] <Muxum> it works
#105 [03:01] <Muxum> but multiplayers are gone
#106 [03:02] <Muxum> servers*
#107 [03:02] <Greymagic27> Muxum, Ok. This possibly means that as 1.14+ has VBOs forced on you won't be able to play. However, could you try and download this driver? https://downloadcenter.intel.com/download/28798/Intel-Graphics-Driver-for-Windows-7-8-1-15-36-?product=81497
#108 [03:03] <Muxum> Why then
#109 [03:04] <Muxum> and which version
#110 [03:04] <Greymagic27> Muxum, All versions after and including 1.14 have VBOs forced on
#111 [03:06] <Muxum> okay minecraft works , i am now installing that driver thing or so
#112 [03:06] <Muxum> but i can't connect to multiplayer servers i think
#113 [03:06] <Greymagic27> Muxum, I'm not sure why your servers vanished, but you should be able to add them back
#114 [03:09] <Muxum> I tried out hypixel
#115 [03:09] <Muxum> and it works i think
#116 [03:09] <Muxum> yeh it doesn't crash
#117 [03:10] <Muxum> Should i try the newer version of mc now?
#118 [03:13] <Muxum> wait
#119 [03:13] <Muxum> my mc closed but i still hear the sounds
#120 [03:17] <Muxum> nvm
#121 [03:33] * Ljovasmirnov [webchat@h095195191153.dynamic.dsl.sakhalin.ru] has quit. (Quit: webchat.esper.net)
#122 [03:39] * CaptainLifeHack [webchat@h-19-154.A251.priv.bahnhof.se] has joined #minecrafthelp
#123 [03:40] * bujak [webchat@bband-dyn115.95-103-94.t-com.sk] has joined #minecrafthelp
#124 [03:40] <CaptainLifeHack> When I try to open the launcher on my macbook i receive this:
#125 [03:40] <CaptainLifeHack> Failed to load URL mojang://launcher/index.html with error ERR_FAILED (-2).
#126 [03:41] <CaptainLifeHack> I have tried to reinstall the program
#127 [03:41] <CaptainLifeHack> and also update my macbook to the latest OS
#128 [03:45] <bujak> i think i have lost my old minecraft acc
#129 [03:47] * SamB [webchat@94-225-33-205.access.telenet.be] has joined #minecrafthelp
#130 [03:49] <SamB> Hey there, I have bought a copy of Minecraft a couple of years ago under the email sam.bosseloo@hotmail.com but when I try to log in it says invalid username of password. I have tried resetting my password two times but I can't get in. Because of how long ago it is I also forgot my username for minecraft so now I am here, hope you can help me :)
#131 [03:50] <Andrio> SamB, can you log in at https://account.mojang.com/ ?
#132 [03:51] <SamB> no, it says Unknown e-mail address or password
#133 [03:52] <SamB> I read on the site you have to wait some time and try again, I tried yesterday and waited till now but it still doesn't work
#134 [03:54] <SamB> is there a way to recover my old username and try migrating my account? I thought I had a mojang account but maybe that isn't the case, I'm not sure
#135 [03:57] <CaptainLifeHack> Why is this happening? Failed to load URL mojang://launcher/index.html with error ERR_FAILED (-2).
#136 [04:02] <SamB> it said I have to come here to retrieve old username, can anyone respond..? would be appreciated
#137 [04:03] * webrosc [~webrosc@cpc95042-newt40-2-0-cust88.19-3.cable.virginm.net] has joined #minecrafthelp
#138 [04:03] * CaptainLifeHack [webchat@h-19-154.A251.priv.bahnhof.se] has quit. (Quit: webchat.esper.net)
#139 [04:07] <Andrio> SamB, unfortunately there isn't, unless you have old game logs that include it
#140 [04:07] <Andrio> ??> SamB account/send-email
#141 [04:07] <Absol> SamB: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#142 [04:07] <Absol> SamB: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#143 [04:09] <SamB> So I can't play again unless I buy a new copy? because that would be harsh considering I already payed for it in the past
#144 [04:15] <Andrio> Or Mojang can help you recover your account.
#145 [04:17] <SamB> okay thanks a lot for your time and help, I have send an email to mojang support :)
#146 [04:23] * SamB [webchat@94-225-33-205.access.telenet.be] has quit. (Quit: webchat.esper.net)
#147 [04:29] * YerBoi [webchat@bba760817.alshamil.net.ae] has joined #minecrafthelp
#148 [04:29] <YerBoi> hi
#149 [04:30] <YerBoi> Whenever I open up my minecraft app and try to launch it always crashes without even opening the game
#150 [04:30] <YerBoi> how can I prevent this from happening?
#151 [04:30] <YerBoi> and how can I fix it?
#152 [04:34] * bob [webchat@166.211.221.203.dial.dynamic.acc02-carr-lis.comindico.com.au] has joined #minecrafthelp
#153 [04:34] <bob> I am over the age of 18, and It asks me for consent?
#154 [04:37] <bujak> i have same problem like SamB no cannot log in cannot do anything and i dont think that i have my purchase info anymore
#155 [04:37] <bujak> because i bought many years ago..
#156 [04:39] <bob> i am just trying to buy minecraft
#157 [04:40] <bob> when i go to verify my credit card, it says the email does not match the parental consent request email???
#158 [04:46] * nick4 [webchat@115-188-247-88-vdsl.sparkbb.co.nz] has joined #minecrafthelp
#159 [04:48] <nick4> hi i cannot enter my minecraft account due to loss of password and maybe migrating the account. My transaction ID is 639889160 and username is nickcowa.
#160 [04:50] <Andrio> nick4, don't give the transaction ID here
#161 [04:50] <nick4> o shit alr
#162 [04:50] <Absol> nick4: Please keep it civil
#163 [04:50] <nick4> o sorry
#164 [04:50] <Andrio> nick4, did you change your profile name?
#165 [04:51] * Angiecutie [webchat@217.216.136.72.dyn.user.ono.com] has joined #minecrafthelp
#166 [04:51] <Angiecutie> Hello
#167 [04:52] <Angiecutie> I've just log out from my minecraft server, and when i try to log again in, says that im not on the white list, well, im the GM of that server, can somebody help me please?
#168 [04:54] * nick4 [webchat@115-188-247-88-vdsl.sparkbb.co.nz] has quit. (Quit: webchat.esper.net)
#169 [04:57] <bujak> my acc is not working anymore...i payed i dont have my game..
#170 [04:58] <Angiecutie> hey! i dont know how but its solved, thank you!! bye!!
#171 [04:58] * Angiecutie [webchat@217.216.136.72.dyn.user.ono.com] has quit. (Quit: webchat.esper.net)
#172 [05:00] <bujak> my acc is not working anymore...i payed i dont have my game..
#173 [05:00] * nickcowa [webchat@115-188-247-88-vdsl.sparkbb.co.nz] has joined #minecrafthelp
#174 [05:01] <nickcowa> hi i need help loging into my account
#175 [05:01] <nickcowa> can anyone help please
#176 [05:03] * Muxum [webchat@217-51-20-31.ftth.glasoperator.nl] has quit. (Quit: webchat.esper.net)
#177 [05:11] * Oakley [webchat@95.147.195.119] has joined #minecrafthelp
#178 [05:11] <Oakley> hello
#179 [05:12] <Oakley> i have an issue logging into my minecrafft java edition
#180 [05:12] <Oakley> it takes me to the mojang loading screen and stops loading right near the end
#181 [05:13] <Oakley> shall i just buy it elsewhere?
#182 [05:17] * cletch [webchat@alyon-655-1-158-224.w90-42.abo.wanadoo.fr] has joined #minecrafthelp
#183 [05:19] <cletch> Hey, i'm an old minecraft player, and played last probably 5-6 years ago. I recently wanted to get back to it, but couldnt log in. Figured out someone moved my account to a mojang account only a month ago by digging in my mail box. Now i don't really know what to do, as i understand it, it is now absolutely not related to my old e-mail adress anymo
#184 [05:19] <cletch> re, so the hacked has total control of my account :/
#185 [05:22] * Sam [webchat@ip-213-127-74-152.ip.prioritytelecom.net] has joined #minecrafthelp
#186 [05:23] <Sam> Hi there! I just wanted to transfer my old Minecraft account from minecraft.net to Mojang and they needed my Minecraft username and I could not remember it. The account was registered under mas_braamhaar@hotmail.com I was wondering if you guys can get my username form this adress
#187 [05:29] * cletch [webchat@alyon-655-1-158-224.w90-42.abo.wanadoo.fr] has quit. (Quit: webchat.esper.net)
#188 [05:30] <Greymagic27> ??> Sam account/send-email
#189 [05:30] <Absol> Sam: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#190 [05:30] <Absol> Sam: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#191 [05:50] * nickcowa [webchat@115-188-247-88-vdsl.sparkbb.co.nz] has quit. (Quit: webchat.esper.net)
#192 [05:54] * DonPadre [webchat@74.114.100.84.rev.sfr.net] has joined #minecrafthelp
#193 [05:56] * DonPadre [webchat@74.114.100.84.rev.sfr.net] has quit. (Client Quit)
#194 [05:58] * Geen [webchat@static.kpn.net] has joined #minecrafthelp
#195 [05:58] <Geen> Asking on behalf of my friend, his game crashes 1 second after he is in-game, he tried resinstalling java and reinstalling MC but nothing worked so far
#196 [05:58] <Geen> I dont think he is getting any errors
#197 [05:59] <Greymagic27> ??> Geen launcher/log
#198 [05:59] <Absol> Geen: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#199 [06:00] * webrosc [~webrosc@cpc95042-newt40-2-0-cust88.19-3.cable.virginm.net] has joined #minecrafthelp
#200 [06:06] * Sam [webchat@ip-213-127-74-152.ip.prioritytelecom.net] has quit. (Quit: webchat.esper.net)
#201 [06:11] * Samia [webchat@n175-36-36-143.mrk2.qld.optusnet.com.au] has joined #minecrafthelp
#202 [06:12] <Samia> Hi I can't verify/ redeem my account
#203 [06:12] <Samia> Because I got the security questions incorrect
#204 [06:12] <Greymagic27> ??> Samia account/challenge/reset
#205 [06:12] <Absol> Samia: To reset your security questions, go here: https://account.mojang.com/me/changeSecretQuestions
#206 [06:14] <Samia> every time I click on the option to reset questions, it goes to my old email which I could get into succesfully but because it was a closed account for so long, for some reason it is unable to receive emails?? I have not received any emails from Mojang/ Minecraft
#207 [06:15] <Greymagic27> ??> Samia account/send-email
#208 [06:15] <Absol> Samia: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#209 [06:15] <Absol> Samia: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#210 [06:24] * akiku35118 [webchat@fp9f1cebe6.knge120.ap.nuro.jp] has joined #minecrafthelp
#211 [06:30] <akiku35118> I wanted to log in on Minecraft.net over the Internet
#212 [06:30] <akiku35118> Forget your account, I can not log in. What should I do?
#213 [06:30] <Greymagic27> akiku35118, Hey. What does it say when you try to login?
#214 [06:32] <akiku35118> [Invalid email address or password. Forgot your password? ] Will appear.
#215 [06:32] <Greymagic27> ??> akiku35118 tools/hjt
#216 [06:32] <Absol> akiku35118: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#217 [06:32] <Absol> akiku35118: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#218 [06:35] <akiku35118> https://paste.ubuntu.com/p/qg2zdFM9QR/
#219 [06:46] * ScorGam3R [webchat@46.59.180.36.dynamic-pppoe.dt.ipv4.wtnet.de] has joined #minecrafthelp
#220 [06:47] <akiku35118> I wanted to log in on Minecraft.net over the Internet Forget your account, I can not log in. What should I do?
#221 [06:48] <ScorGam3R> I have the problem that i uninstalle Minecraft quite some time ago, and now that i want to reinstall it i can't cause it only gives me the option to buy it for over 20Euros?
#222 [07:01] * Samia [webchat@n175-36-36-143.mrk2.qld.optusnet.com.au] has quit. (Quit: webchat.esper.net)
#223 [07:02] * Geen [webchat@static.kpn.net] has quit. (Quit: webchat.esper.net)
#224 [07:19] * Geen [webchat@static.kpn.net] has joined #minecrafthelp
#225 [07:20] <Geen> Hi, I asked a question here before about crash when game launches. Here are the log files from the crash : https://paste.ubuntu.com/p/KxYXtz8dQp/
#226 [07:31] * Morris [webchat@h-19-154.A251.priv.bahnhof.se] has joined #minecrafthelp
#227 [07:31] <Morris> Cannot open minecraft launcher: Failed to load URL mojang://launcher/index.html with error ERR_FAILED (-2).
#228 [07:32] <Morris> I have tried to reinstall it several times. I have a macbook
#229 [07:32] * app_ [webchat@abts-north-dynamic-79.114.77.182.airtelbroadband.in] has joined #minecrafthelp
#230 [07:32] <app_> hey
#231 [07:32] <app_> hey
#232 [07:33] <app_> my launcher is crashing after I start singleplayer please help
#233 [07:38] * ddd [webchat@cpc80079-stkp11-2-0-cust179.10-2.cable.virginm.net] has joined #minecrafthelp
#234 [07:38] * Phildom [webchat@154.48.165.195] has joined #minecrafthelp
#235 [07:38] <ddd> invalid username or password when i try to log in on minecraft launcher when my details are correct!
#236 [07:39] * app_ [webchat@abts-north-dynamic-79.114.77.182.airtelbroadband.in] has quit. (Quit: webchat.esper.net)
#237 [07:39] <Phildom> Hello, i cant log in into minecraft.net and into the minecraft launcher
#238 [07:42] <ddd> same
#239 [07:43] * singrambeale [webchat@cpe-173-92-111-39.carolina.res.rr.com] has joined #minecrafthelp
#240 [07:44] <singrambeale> Minecraft is not downloading - well not opening on device...launches but goes back to home page
#241 [07:44] <Greymagic27> ??> singrambeale av/adwcleaner
#242 [07:44] <Absol> singrambeale: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#243 [07:44] <Absol> singrambeale: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#244 [07:44] <Greymagic27> ??> Phildom tools/hjt
#245 [07:44] <Absol> Phildom: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#246 [07:44] * Phildom [webchat@154.48.165.195] has quit. (Quit: webchat.esper.net)
#247 [07:44] <Absol> Phildom: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#248 [07:44] <singrambeale> its a fie 7
#249 [07:44] <singrambeale> fire 7 not pc
#250 [07:45] <Greymagic27> akiku35118, Contact your ISP
#251 [07:45] <Greymagic27> ??> singrambeale bedrock/support
#252 [07:45] <Absol> singrambeale: This channel only handles technical support for Minecraft: Java Edition, if you need help with Minecraft (Bedrock Platform) please see the resources available here https://help.mojang.com/customer/portal/articles/1175743-minecraft-support-resources. Alternatively you can try the Bedrock support forums here: https://www.minecraftforum.net/forums/support/minecraft-bedrock-support
#253 [07:47] * ddd [webchat@cpc80079-stkp11-2-0-cust179.10-2.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#254 [07:48] * ScorGam3R [webchat@46.59.180.36.dynamic-pppoe.dt.ipv4.wtnet.de] has quit. (Quit: webchat.esper.net)
#255 [07:48] <Morris> Cannot open minecraft launcher: Failed to load URL mojang://launcher/index.html with error ERR_FAILED (-2).
#256 [07:48] <Greymagic27> ??> Morris tools/hjt
#257 [07:48] <Absol> Morris: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#258 [07:48] <Absol> Morris: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#259 [07:49] <Morris> I have a macbook cannot open exe
#260 [07:50] <Greymagic27> Morris, Ah. Can you disable any adblockers, anti viruses, parental control software or VPNs you may be using?
#261 [07:50] <Morris> done that
#262 [07:51] <Greymagic27> Morris, Hmm. I don't really know much about macOS so I'm unable to help you further. Another volunteer who knows something about macOS may be able to help more if you're wiling to wait
#263 [07:53] <Morris> yes thank you
#264 [07:53] * Ali_ [webchat@ip70-188-4-106.rn.hr.cox.net] has joined #minecrafthelp
#265 [07:53] <Ali_> hello
#266 [07:53] <Greymagic27> Ali_, Hey. How can we help?
#267 [07:55] <Ali_> I know my username and password to logging in however I made the account with my dad so we used his email and I forgot the security questions so I'm trying to reset them but the instructions get sent to my dad and I can't communicate with him right now. what can I do?
#268 [07:57] <Greymagic27> ??> Ali_ account/send-email
#269 [07:57] <Absol> Ali_: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#270 [07:57] <Absol> Ali_: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#271 [07:57] <Greymagic27> Ali_, Either do that or wait for when you can communicate with him
#272 [08:00] <Ali_> my dad made my account years ago he didn't give me any ID or anything
#273 [08:00] <Greymagic27> Ali_, Wait until you can speak to him. If you still can't find the details after, give them as much information as you can
#274 [08:01] <Geen> My friend still cant play, it crashes after 1 second in-game, he tried reinstalling minecraft and java multiple times. this is the error log : Hi, I asked a question here before about crash when game launches. Here are the log files from the crash : https://paste.ubuntu.com/p/KxYXtz8dQp/
#275 [08:01] <Geen> oh i copy pasted too much sorry for that
#276 [08:01] <Greymagic27> ??> Geen info/vars
#277 [08:02] <Absol> Geen: There may be a setting in your Environment Variables causing a memory limit. Please see this article for instructions on removing it https://minecraftirc.net/support-articles/windows/env-vars/
#278 [08:03] * Morris [webchat@h-19-154.A251.priv.bahnhof.se] has quit. (Quit: webchat.esper.net)
#279 [08:17] <Geen> Hey Greymagic27, I tried your advice but it didn't work unfortunately, got anything else we can try?
#280 [08:26] * sooptacular [webchat@host213-123-236-159.in-addr.btopenworld.com] has joined #minecrafthelp
#281 [08:26] <sooptacular> Hey! Realm is very very laggy right now. Any tips?
#282 [08:28] <sooptacular> Can't even break blocks or open chests.
#283 [08:28] <Greymagic27> Geen, Could you send a new crash report?
#284 [08:28] <Greymagic27> sooptacular, Speak to the realm owner and ask if he has any large redstone going on
#285 [08:29] <sooptacular> I am the realm owner. To my knowledge, no large redstone.
#286 [08:31] * Lord_of_Life_ [~Lord@46.217.15.249] has joined #minecrafthelp
#287 [08:32] <Geen> Greymagic27, here is the new crash report https://paste.ubuntu.com/p/CDp64gjTzp/
#288 [08:32] <Greymagic27> ??> Geen win/dxdiag
#289 [08:32] <Absol> Geen: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#290 [08:34] <Geen> https://paste.ubuntu.com/p/tdshSk5hns/
#291 [08:36] <Greymagic27> Thanks. Hold on
#292 [08:37] <Greymagic27> Geen, Download and install this driver: https://downloadcenter.intel.com/download/28798/Intel-Graphics-Driver-for-Windows-7-8-1-15-36-?product=81496
#293 [08:38] <Greymagic27> Oh wait sorry, wrong link
#294 [08:38] <Greymagic27> Download and install this driver: https://www.nvidia.com/Download/driverResults.aspx/146344/en-us
#295 [08:52] <Geen> Greymagic27, it works, thank you so much, you legend
#296 [08:52] <Greymagic27> Geen, No problem :) Enjoy playing!
#297 [09:00] * Geen [webchat@static.kpn.net] has quit. (Quit: webchat.esper.net)
#298 [09:19] * Imo [webchat@128.162.198.146.dyn.plus.net] has joined #minecrafthelp
#299 [09:19] <Imo> hello
#300 [09:19] <Greymagic27> Imo, Hey. How can we help?
#301 [09:19] <Imo> So every time I open up my launcher everything is ok
#302 [09:19] <Imo> But then
#303 [09:20] <Imo> when I click play it says the game crashed
#304 [09:20] <Greymagic27> ??> Imo launcher/log
#305 [09:20] <Absol> Imo: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#306 [09:20] <Imo> what's launcher/log
#307 [09:21] * Payaso_14 [webchat@thiedoli.pbi.sk] has joined #minecrafthelp
#308 [09:21] <Greymagic27> Imo, Ignore that as it's just an internal command. Instead, follow the output from Absol
#309 [09:22] <Imo> ok
#310 [09:22] <Imo> thank you
#311 [09:22] <Payaso_14> please connect server
#312 [09:22] <Greymagic27> Payaso_14, Hey. What's the issue?
#313 [09:23] * gomer540 [webchat@46.191.138.144.dynamic.ufanet.ru] has joined #minecrafthelp
#314 [09:23] <gomer540> hi
#315 [09:23] <Greymagic27> gomer540, Hey. How can we help?
#316 [09:24] <gomer540> Wait,one moment/
#317 [09:24] <Payaso_14> I m going to connect to the server and its not at all
#318 [09:24] <Greymagic27> ??> Payaso_14 tools/hjt
#319 [09:24] <Absol> Payaso_14: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#320 [09:24] <Absol> Payaso_14: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#321 [09:25] <gomer540> At the entrance to the launcher, I wrote that there is no Internet, although it is
#322 [09:25] * ben0216 [webchat@ip5f5bdfd6.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#323 [09:25] <gomer540> How i can fix this problen?
#324 [09:25] <Greymagic27> gomer540, What version of the launcher are you using? Press 'settings' then 'about'
#325 [09:25] <gomer540> Java edition
#326 [09:25] <Imo> The website didn't help
#327 [09:26] <Greymagic27> Imo, You need to follow the steps on the website so I can get a launcher log. That way I can see what the issue is
#328 [09:26] <Greymagic27> gomer540, The minecraft launcher itself has a version. Press 'settings' then 'about'
#329 [09:26] * ben0216 [webchat@ip5f5bdfd6.dynamic.kabel-deutschland.de] has quit. (Client Quit)
#330 [09:27] <gomer540> I cant,man.
#331 [09:27] <Greymagic27> gomer540, Why not?
#332 [09:27] <Imo> I did that, it's been saying 'waiting for log output...' for about five minutes
#333 [09:27] <Greymagic27> ??> Imo launcher/log-txt
#334 [09:27] <Absol> Imo: We need to see your full launcher log, which is created in the game directory.
#335 [09:27] <Absol> Imo: First open your .minecraft folder (If you don't know how to get there, ask), then try to launch the game. Then in the .minecraft folder open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#336 [09:28] <gomer540> I'm stuck on authorization,i cant sign in or log in
#337 [09:28] <Greymagic27> ??> gomer540 tools/hjt
#338 [09:28] <Absol> gomer540: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#339 [09:28] <Absol> gomer540: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#340 [09:29] <gomer540> What it is?
#341 [09:29] <Greymagic27> gomer540, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information.
#342 [09:29] <gomer540> Ok...
#343 [09:31] <Imo> I do not know how to get to the .minecraft folder
#344 [09:31] <Greymagic27> ??> Imo win/.minecraft
#345 [09:31] <Absol> Imo: To get at Minecraft's locally stored files on Windows, press Win+R, and in the window that appears, type %AppData%\.minecraft and click OK.
#346 [09:32] <Imo> I'm on a Mac, not Windows
#347 [09:32] * Daranios [webchat@ip-5-147-165-235.unitymediagroup.de] has joined #minecrafthelp
#348 [09:32] <Daranios> hallo ich habe meine user daten verloren
#349 [09:33] <Greymagic27> ??> Imo mac/.minecraft
#350 [09:33] <Absol> Imo: To get at Minecraft's locally stored files on a Mac, in the Finder, from the Go menu, select 'Go to Folder', and type in: ~/Library/Application Support/minecraft, and click Go.
#351 [09:33] <Greymagic27> Daranios, You lost your user data?
#352 [09:33] <Imo> pl I'm trying that now thanks
#353 [09:33] <gomer540> Here:https://paste.ubuntu.com/p/pCqRwMcVzm/
#354 [09:33] <Daranios> yes
#355 [09:33] <Greymagic27> ??> Daranios account/send-email
#356 [09:33] <Absol> Daranios: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#357 [09:33] <Absol> Daranios: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#358 [09:33] <Greymagic27> ??> gomer540 win/hosts/edit
#359 [09:33] <Absol> gomer540: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#360 [09:33] <Absol> gomer540: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#361 [09:34] <Greymagic27> Remove any entries containing the word 'mojang'
#362 [09:34] <Daranios> geht nicht
#363 [09:34] <Daranios> alter account
#364 [09:34] <Daranios> ould accound
#365 [09:34] <Greymagic27> Daranios, If you've lost your login info you need to email moang
#366 [09:35] <Greymagic27> ??> Daranios account/send-email
#367 [09:35] <Absol> Daranios: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#368 [09:35] <Absol> Daranios: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#369 [09:35] <Imo> .minecraft folder doesn't exist on my mAC
#370 [09:35] <Greymagic27> Imo, It's 'minecraft' without the .
#371 [09:36] <Imo> yes but I typed~/Library/Application Support/minecraft In the search bar in Finder, and nothing appeared
#372 [09:37] <Greymagic27> Imo, Did you select 'go to folder' ?
#373 [09:37] * Daranios [webchat@ip-5-147-165-235.unitymediagroup.de] has quit. (Quit: webchat.esper.net)
#374 [09:37] <Imo> No
#375 [09:37] <Imo> I don't know where that button is
#376 [09:37] <Greymagic27> Imo, in the Finder, from the Go menu, select 'Go to Folder'
#377 [09:38] <Imo> Ok, done that
#378 [09:38] <Greymagic27> Type in: ~/Library/Application Support/minecraft, and click Go.
#379 [09:38] <Imo> I FOUND IT
#380 [09:38] <Imo> Now what do I click?
#381 [09:39] <Greymagic27> Imo, in the minecraft folder open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#382 [09:39] <Imo> launcher_log.txt ?
#383 [09:40] <Greymagic27> Yep
#384 [09:40] <Imo> ok
#385 [09:40] <gomer540> Absol,maybe im stupid,but i didn't understand.
#386 [09:40] <gomer540> Im sorry.
#387 [09:40] <Greymagic27> gomer540, Which bit are you stuck on?
#388 [09:41] * Imo [webchat@128.162.198.146.dyn.plus.net] has quit. (Quit: webchat.esper.net)
#389 [09:41] <gomer540> Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#390 [09:41] <gomer540> It's.
#391 [09:42] <Greymagic27> Alright. Have you loaded up notepad as administrator?
#392 [09:42] <gomer540> Yep
#393 [09:42] <Greymagic27> gomer540, Can you see the 'file button' on the top left?
#394 [09:42] <gomer540> 3th?
#395 [09:43] <Greymagic27> gomer540, It should be the first button
#396 [09:43] <gomer540> Ah... Yes/
#397 [09:43] <Greymagic27> gomer540, Go ahead and press that, then press the button that says 'open'
#398 [09:43] <gomer540> yes
#399 [09:44] * Imo [webchat@128.162.198.146.dyn.plus.net] has joined #minecrafthelp
#400 [09:44] <Imo> hey
#401 [09:44] <gomer540> hi.
#402 [09:44] <Imo> I'm back
#403 [09:44] <Greymagic27> gomer540, can you see something that says 'file name' and has a white box after it?
#404 [09:45] <Imo> ok how do I send the launcher logs?
#405 [09:45] <Greymagic27> ??> Imo paste
#406 [09:45] <Absol> Imo: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#407 [09:45] <Imo> thanks
#408 [09:45] <gomer540> Greymagic27,yes
#409 [09:46] <Greymagic27> gomer540, In that white box put the following text: %SystemRoot%\System32\drivers\etc\hosts
#410 [09:46] <gomer540> Did.
#411 [09:46] * Mads [webchat@87-50-49-113-cable.dk.customer.tdc.net] has joined #minecrafthelp
#412 [09:47] <Greymagic27> gomer540, Great. Now press the 'open' button
#413 [09:47] <Greymagic27> gomer540, In the file that opens, delete the two lines that contain the word 'mojang'
#414 [09:47] * Mads [webchat@87-50-49-113-cable.dk.customer.tdc.net] has quit. (Client Quit)
#415 [09:48] <gomer540> Yes.i did.
#416 [09:48] <Greymagic27> gomer540, Both of those lines are gone?
#417 [09:48] <gomer540> Yep.
#418 [09:48] <Imo> I pressed paste! and its taking really long to load
#419 [09:49] <Imo> The launcher_log file has a LOT of text on it
#420 [09:49] * oogaboogaman69 [webchat@69.54.146.211] has joined #minecrafthelp
#421 [09:49] <Greymagic27> gomer540, Great! Now save the file by pressing 'CTRL+S' on your keyboard and change your minecraft password
#422 [09:49] <Greymagic27> Imo, That's ok. Just send the URL once it's loaded
#423 [09:49] * oogaboogaman69 [webchat@69.54.146.211] has quit. (Client Quit)
#424 [09:49] <gomer540> One moment...
#425 [09:50] <gomer540> WOOOOOOW
#426 [09:50] <gomer540> MAN
#427 [09:51] <gomer540> YOU ARE HERO!!
#428 [09:51] * Imo [webchat@128.162.198.146.dyn.plus.net] has joined #minecrafthelp
#429 [09:51] <gomer540> THANKS YOU VERY MUCH!
#430 [09:51] <gomer540> OMG
#431 [09:51] <Greymagic27> gomer540, Make sure you change your minecraft password as you've given it out to other people using the tool
#432 [09:51] <Greymagic27> And no problem :)
#433 [09:51] <gomer540> I LOVE YOU
#434 [09:51] <Imo> the website says Bad GETAWAY
#435 [09:51] <gomer540> Khm... Thanks man...
#436 [09:52] <Imo> I THINK ITS BECAUSE THERES WAY TOO MUCH TEXT ON THE LAUNCHER LOG
#437 [09:52] <Imo> oops sorry caps lock was on
#438 [09:52] <Greymagic27> Imo, Try paste.gg
#439 [09:52] <Imo> ok
#440 [09:53] * Imo [webchat@128.162.198.146.dyn.plus.net] has quit. (Client Quit)
#441 [09:54] * Imo [webchat@128.162.198.146.dyn.plus.net] has joined #minecrafthelp
#442 [09:54] <Imo> sorry I got kicked from the chat for some reason
#443 [09:54] <Imo> send the link again ?
#444 [09:54] <Greymagic27> Imo, Paste.gg
#445 [09:55] * sendhelp [webchat@93-143-228-213.adsl.net.t-com.hr] has joined #minecrafthelp
#446 [09:56] * Imo [webchat@128.162.198.146.dyn.plus.net] has quit. (Client Quit)
#447 [09:56] * Imo [webchat@128.162.198.146.dyn.plus.net] has joined #minecrafthelp
#448 [09:56] <Imo> then do I click on 'submit anonymously'??
#449 [09:56] <Greymagic27> Imo, Yep
#450 [09:56] <Imo> it says Entity too lARGE
#451 [09:57] <Greymagic27> Imo, Alright. Send only the bottom half
#452 [09:57] <sendhelp> https://imgur.com/a/HaEh0or
#453 [09:57] <sendhelp> thats my problem
#454 [09:57] <Greymagic27> ??> sendhelp info/vars
#455 [09:57] <Absol> sendhelp: There may be a setting in your Environment Variables causing a memory limit. Please see this article for instructions on removing it https://minecraftirc.net/support-articles/windows/env-vars/
#456 [09:58] * Imo [webchat@128.162.198.146.dyn.plus.net] has quit. (Client Quit)
#457 [09:59] * sendhelp [webchat@93-143-228-213.adsl.net.t-com.hr] has quit. (Client Quit)
#458 [10:01] * Imo [webchat@128.162.198.146.dyn.plus.net] has joined #minecrafthelp
#459 [10:01] <Imo> ok I clicked submit
#460 [10:01] * Nathan [webchat@47-184-98-105.dlls.tx.frontiernet.net] has joined #minecrafthelp
#461 [10:01] <Greymagic27> Imo, Can you send the URL here?
#462 [10:01] * sendhelp [webchat@93-143-228-213.adsl.net.t-com.hr] has joined #minecrafthelp
#463 [10:01] <sendhelp> still broken, now nothing shows up in the crash logs
#464 [10:01] <Imo> https://paste.gg/p/anonymous/db1847cc8a4c410ebb8780883a6bf927
#465 [10:02] <Greymagic27> sendhelp, Did you restart your PC after removing the variable?
#466 [10:02] <sendhelp> yes
#467 [10:02] <Greymagic27> Imo, Could you send it a little before it sends the exit code?
#468 [10:02] <Greymagic27> sendhelp, Can you confirm it's gone?
#469 [10:02] <Greymagic27> https://minecraftirc.net/support-articles/windows/env-vars/
#470 [10:03] <sendhelp> its back
#471 [10:03] <Greymagic27> sendhelp, Do you have any razer products installed?
#472 [10:03] <sendhelp> let me try again
#473 [10:03] <sendhelp> no im too poor for razer
#474 [10:03] * sendhelp [webchat@93-143-228-213.adsl.net.t-com.hr] has quit. (Client Quit)
#475 [10:04] * haydn [webchat@cpc83639-brig20-2-0-cust969.3-3.cable.virginm.net] has joined #minecrafthelp
#476 [10:04] * E8 [webchat@104-184-216-81.lightspeed.crchtx.sbcglobal.net] has joined #minecrafthelp
#477 [10:04] <Imo> I sent the log
#478 [10:04] <Imo> now what do I do
#479 [10:04] <Nathan> Hey, guys, I just bought a 3-month Realm subscription for Java this morning. However, when I login and click on Minecraft Realms, nothing appears. The splash screen only shows "Buy Realms".
#480 [10:04] <Greymagic27> Imo, Can you send it a little before it sends the exit code?
#481 [10:04] <Greymagic27> ??> Nathan account/send-email
#482 [10:04] <Absol> Nathan: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#483 [10:04] <Absol> Nathan: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#484 [10:05] <Nathan> nathanebowman@gmail.com
#485 [10:05] <Greymagic27> Nathan, No. Don't put it here
#486 [10:05] <Greymagic27> Put it in the contact forum
#487 [10:05] <E8> I purchased the Toy Story mash up and it won’t launch, keeps wanting to charge me again
#488 [10:05] * sendhelp [webchat@93-143-228-213.adsl.net.t-com.hr] has joined #minecrafthelp
#489 [10:05] <Greymagic27> E8, How long ago did you purchase it?
#490 [10:05] <E8> 1 week
#491 [10:05] <Greymagic27> ??> E8 account/send-email
#492 [10:05] <Absol> E8: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#493 [10:05] <haydn> I just bought Minecraft java through my phone and installed the download on my pc but when I try and log in it say that I need to go online even though in connected to wifi what do I do?
#494 [10:05] <Absol> E8: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#495 [10:06] <Greymagic27> ??> haydn tools/hjt
#496 [10:06] <Absol> haydn: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#497 [10:06] <Absol> haydn: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#498 [10:06] <Imo> what dod I do now?
#499 [10:06] <sendhelp> it now works
#500 [10:06] <Imo> do*
#501 [10:06] <E8> Thanks
#502 [10:06] <Greymagic27> Imo, Can you send it a little before it sends the exit code? - If you already have done that, send the new URL here
#503 [10:06] <Nathan> ok. I already submitted a ticket there. They are currently serving requests from May 1st. So I'm just supposed to wait over a month for my Realm purchase to be available?
#504 [10:07] <Greymagic27> Nathan, Sadly yes. They should refund you for any lost time
#505 [10:07] <Imo> what do you mean before it sends the exit code
#506 [10:07] * E8 [webchat@104-184-216-81.lightspeed.crchtx.sbcglobal.net] has quit. (Client Quit)
#507 [10:07] <sendhelp> thanks grey for helping, now i can play with my friends
#508 [10:07] <Greymagic27> sendhelp, No problem
#509 [10:07] <Nathan> ok. That seems really shady. But Thanks for your help. Has this been a common issue?
#510 [10:07] <Greymagic27> Imo, At the top of the log you sent, it shows that minecraft has crashed and created an exit code. Can you send it slightly before that happens?
#511 [10:07] <Imo> ok sure
#512 [10:07] * sendhelp [webchat@93-143-228-213.adsl.net.t-com.hr] has quit. (Client Quit)
#513 [10:08] <Greymagic27> Nathan, I've seen it a couple of times this month
#514 [10:08] <Imo> could you send the minecraft folder link again
#515 [10:08] <Nathan> Ok. Thanks again for your help. Peace.
#516 [10:08] <Greymagic27> ??> Imo mac/.minecraft
#517 [10:08] <Absol> Imo: To get at Minecraft's locally stored files on a Mac, in the Finder, from the Go menu, select 'Go to Folder', and type in: ~/Library/Application Support/minecraft, and click Go.
#518 [10:08] <Imo> thanks
#519 [10:09] * Nathan [webchat@47-184-98-105.dlls.tx.frontiernet.net] has quit. (Quit: webchat.esper.net)
#520 [10:09] <Imo> nearly there
#521 [10:10] <Imo> https://paste.gg/p/anonymous/462335ef2510493a874b4cfa4ccf65f2
#522 [10:10] <Greymagic27> Thanks, one moment
#523 [10:11] <Greymagic27> ??> Imo mac/reinst/manual
#524 [10:11] <Absol> Imo: First, open up the Terminal app found in Applications > Utilities > Terminal. Enter the following command into the terminal: open ~/Library/Application\ Support/minecraft
#525 [10:11] <Absol> Imo: That should open a Finder window showing your Minecraft folder, delete everything except the saves folder. Then restart the game by launching the app in the Applications folder.
#526 [10:12] <Imo> where is utilities
#527 [10:12] <Imo> oh I found it
#528 [10:12] <Greymagic27> Imo, In 'applications'
#529 [10:13] <Imo> when you say delete, do you mean move to trash?
#530 [10:14] <Greymagic27> Imo, Move it to the trash then empty the trash bin just to be sure
#531 [10:14] <Imo> ok thanks
#532 [10:15] <Imo> ok ive deleted everything except saves
#533 [10:15] * gomer540 [webchat@46.191.138.144.dynamic.ufanet.ru] has quit. (Quit: webchat.esper.net)
#534 [10:16] <haydn> how do I get a link I have all of the info
#535 [10:16] <Greymagic27> ??> haydn paste
#536 [10:16] <Absol> haydn: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#537 [10:16] <Imo> what do I do once only saves is remaining in the minecraft folder
#538 [10:16] <Greymagic27> Imo, restart the game by launching the app in the Applications folder.
#539 [10:16] <Imo> ok
#540 [10:18] <haydn> https://paste.ubuntu.com/p/xJmGpMTMFY/
#541 [10:18] <Greymagic27> ??> haydn win/hosts/edit
#542 [10:18] <Absol> haydn: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#543 [10:18] <Absol> haydn: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#544 [10:18] <Greymagic27> haydn, Remove any line that contains the word 'mojang'
#545 [10:19] <Imo> its updating java runtime now
#546 [10:20] <Imo> ok updating the launcher
#547 [10:21] <haydn> should notepad come up blank
#548 [10:21] <Imo> y'all are amazing people for helping others out like this
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#550 [10:26] <Imo> HOLY FUCK
#551 [10:26] <Absol> Imo: Please keep it civil
#552 [10:26] <Imo> IT WORKED
#553 [10:26] <Imo> THANK YOU
#554 [10:26] * Imo [webchat@128.162.198.146.dyn.plus.net] has quit. (Quit: webchat.esper.net)
#555 [10:26] <haydn> its saying that %SystemRoot%\System32\drivers\etc\hosts doesn't exist what do I do
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#560 [10:40] <Meow> Hello is there a way to find out a minecraft email? because I forgot my email to my Squid_Chan account
#561 [10:41] <Meow> I bought it around 2016
#562 [10:43] * ShadowMist [webchat@a94-132-168-212.cpe.netcabo.pt] has joined #minecrafthelp
#563 [10:44] * HI [webchat@cpe-120-152-9-245.nb03.nsw.asp.telstra.net] has joined #minecrafthelp
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#565 [10:44] <ShadowMist> hi
#566 [10:44] <ShadowMist> i have this problem
#567 [10:45] <ShadowMist> Game ended with bad state (exit code -1)
#568 [10:45] <ShadowMist> how can i resolve it
#569 [10:45] <haydn> when I try to log on it says I'm not online but I'm connected to wifi what do I do?
#570 [10:49] * ShadowMist [webchat@a94-132-168-212.cpe.netcabo.pt] has joined #minecrafthelp
#571 [10:49] <ShadowMist> Game ended with bad state (exit code -1) how to resolve?
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#575 [11:19] * iAbode_Yz [webchat@160.176.48.197] has joined #minecrafthelp
#576 [11:20] <iAbode_Yz> hi
#577 [11:21] <iAbode_Yz> i need help
#578 [11:23] * jimjimjimjim [webchat@host86-170-212-156.range86-170.btcentralplus.com] has joined #minecrafthelp
#579 [11:24] <jimjimjimjim> any mojang people here?
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#582 [11:32] <iAbode_Yz> Is there anyone?
#583 [11:34] * Gnev [webchat@191-23-109-106.user.vivozap.com.br] has joined #minecrafthelp
#584 [11:37] <Gnev> Hi can someone help me. I can't log in to an multiplayer server because of an error that says "Internal exception: java.io.IOException: Bad packet 153"
#585 [11:37] <iAbode_Yz> man i need help minecraft launcher is no download
#586 [11:37] <Gnev> i mean id 153
#587 [11:38] * Finny1981 [webchat@c-98-224-198-246.hsd1.mi.comcast.net] has joined #minecrafthelp
#588 [11:38] <Finny1981> Minecraft for switch keeps saying we tried to sign in to your Microsoft account but something went wrong
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#590 [11:43] * Litterbox [webchat@75-166-117-68.hlrn.qwest.net] has joined #minecrafthelp
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#592 [11:46] <Litterbox> Hello My game isn't Launching no matter what I try. Even uninstalling or restarting PC. It will only start when I force close through task Manager but my skin will default ( This is using Optifine ) - Then using Vanilla MC with no optifine and starting my game up the game starts up but instantly stops responding.
#593 [11:50] * Brady [webchat@cpe-75-81-32-167.kc.res.rr.com] has joined #minecrafthelp
#594 [11:51] * sebastiansj02 [webchat@73.81-167-82.customer.lyse.net] has joined #minecrafthelp
#595 [11:52] <Brady> Transferring my redeem code from my Minecraft Java Edition over to the Windows 10 Store resulted in me being told my redeem code had already been used. My account was likely hacked as well because my in game username had been changed to Red_Stark or something like that and it was not me who did it.
#596 [11:53] <Brady> How do I contact Mojang to figure out how i can get a new Redeem code?
#597 [11:53] <Brady> How do I contact Mojang to figure out how i can get a new Redeem code?
#598 [11:53] * Brady [webchat@cpe-75-81-32-167.kc.res.rr.com] has left #minecrafthelp
#599 [11:58] * haydn [webchat@cpc83639-brig20-2-0-cust969.3-3.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#600 [11:59] * haydn [webchat@cpc83639-brig20-2-0-cust969.3-3.cable.virginm.net] has joined #minecrafthelp
#601 [11:59] <haydn> I cant login on the launcher and I just bought Minecraft today it says that I need to go online but I am connected to the internet
#602 [12:00] <sebastiansj02> hi. i have a vanilla mc server, but sometimes i loos my connection and i get this error, Internal Exception: java.io.IOException: An existing connection was forcibly closed by the remote host
#603 [12:00] <sebastiansj02> this server is hosted on a different pc with lan cable at my home. ive tried to flush my dns. ive tried to restart my modem. ive tried to use googel dns. ive tried to make 2 port rules both tcp udp in my firewall inbound section. ive tried to allow all java and Minecraft through my firewall. But nothing works. so im truly lost.
#604 [12:05] * jikemenkins [webchat@cblmdm134-228-158-172.buckeyecom.net] has joined #minecrafthelp
#605 [12:05] <jikemenkins> Hello
#606 [12:06] <jikemenkins> My game crashes immediately upon trying to launch. I have my crash log ready
#607 [12:06] <jikemenkins> FATAL ERROR in native method: Thread[Client thread,5,main]: No context is current or a function that is not available in the current context was called. The JVM will abort execution. at org.lwjgl.opengl.GL11.glAlphaFunc(Native Method) at com.mojang.blaze3d.platform.GlStateManager.alphaFunc(SourceFile:85) at cvo.au(SourceFile:539) at cvo.b(SourceFil
#608 [12:06] <jikemenkins> e:395) at net.minecraft.client.main.Main.main(SourceFile:154)
#609 [12:06] * mashmarony [webchat@c-73-83-86-253.hsd1.wa.comcast.net] has joined #minecrafthelp
#610 [12:07] <mashmarony> hey so i'm having problems with minecraft crashing as soon as i startup
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#613 [12:14] * will [webchat@cpc1-mort8-2-0-cust420.19-2.cable.virginm.net] has joined #minecrafthelp
#614 [12:14] <will> hey, my game keeps crashing, anyone got a moment?
#615 [12:15] <will> hello?
#616 [12:17] <will> hi
#617 [12:19] * will [webchat@cpc1-mort8-2-0-cust420.19-2.cable.virginm.net] has joined #minecrafthelp
#618 [12:19] <will> hey, my game keeps crashing, anyone got a moment?
#619 [12:21] <will> hello?
#620 [12:21] <mattym> ??> will launcher/log
#621 [12:21] <Absol> will: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#622 [12:22] <will> https://paste.gg/
#623 [12:22] <will> oops
#624 [12:22] <will> lemme try again
#625 [12:23] <will> https://paste.gg/p/anonymous/90677c5f0b644f3483dee19f5715740d
#626 [12:23] <will> there you go
#627 [12:23] <will> still there?
#628 [12:23] <mattym> will, Yes, just a moment.
#629 [12:23] <will> thanks
#630 [12:25] <mattym> ??> will win/reinst
#631 [12:25] <Absol> will: You may need to reinstall the locally installed files that Minecraft puts into place.
#632 [12:25] <Absol> will: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#633 [12:26] <will> everything? even the other folders?
#634 [12:26] <mattym> will, You have run the game before right?
#635 [12:27] <will> yes
#636 [12:27] * bujak [webchat@bband-dyn115.95-103-94.t-com.sk] has quit. (Quit: webchat.esper.net)
#637 [12:27] <will> there are other folders called assets, libraries, logs and others
#638 [12:27] <will> shall i delete those
#639 [12:27] <mattym> will, All you need to keep then is the folder marked saves. If you have any you may also want to keep screenshots. Other than that the game fresh installs the rest of the files it needs when you try to run it again
#640 [12:28] * hermannsla [webchat@189-69-40-177.dsl.telesp.net.br] has joined #minecrafthelp
#641 [12:28] <will> it says they cant be deleted because it is open in the minecraft launcher even though i deleted the launcher
#642 [12:28] * hermannsla [webchat@189-69-40-177.dsl.telesp.net.br] has quit. (Client Quit)
#643 [12:28] <mattym> will, Are all the game windows even the error and log windows closed?
#644 [12:29] <will> yeah
#645 [12:29] <will> ah there we go
#646 [12:29] <will> i opened it and turned off the crash log feature
#647 [12:31] * Panchokronos [webchat@CableLink-189-219-121-86.Hosts.InterCable.net] has joined #minecrafthelp
#648 [12:31] <mattym> will, Were you able to delete all the files and folders?
#649 [12:31] <will> it wont let me delete servers, options and nativelog
#650 [12:31] <Panchokronos> Hablan español
#651 [12:31] <mattym> will, Its crashing before the game even opens right?
#652 [12:31] <mattym> Panchokronos, Sorry, no.
#653 [12:32] <will> before the world loads
#654 [12:32] <will> im gonna try start it now
#655 [12:32] <mattym> will, Can you try getting rid of the options file again?
#656 [12:32] <will> its gone i got it
#657 [12:33] <will> im starting minecraft up again
#658 [12:33] <Panchokronos> I have a problem when I want to play multiplayer with Xbox live in the mobile version, it does not let me enter the worlds of my friends, someone can help me
#659 [12:33] <mattym> will, If it has the same or another issue, get the log again. Even if its the same.
#660 [12:33] <mattym> Panchokronos, Sorry, we only really do technical support for the Java Edition here.
#661 [12:33] <mattym> ??> Panchokronos bedrock/support
#662 [12:34] <Absol> Panchokronos: This channel only handles technical support for Minecraft: Java Edition, if you need help with Minecraft (Bedrock Platform) please see the resources available here https://help.mojang.com/customer/portal/articles/1175743-minecraft-support-resources. Alternatively you can try the Bedrock support forums here: https://www.minecraftforum.net/forums/support/minecraft-bedrock-support
#663 [12:34] <sebastiansj02> hi. i have a vanilla mc server, but sometimes i loos my connection and i get this error, Internal Exception: java.io.IOException: An existing connection was forcibly closed by the remote host
#664 [12:34] <sebastiansj02> this server is hosted on a different pc with lan cable at my home. ive tried to flush my dns. ive tried to restart my modem. ive tried to use googel dns. ive tried to make 2 port rules both tcp udp in my firewall inbound section. ive tried to allow all java and Minecraft through my firewall. But nothing works. so im truly lost.
#665 [12:35] <mattym> Panchokronos, This should cover your issue somewhere https://support.xbox.com/games/game-titles/minecraft-info
#666 [12:35] * Celi [webchat@p4FFA1B6F.dip0.t-ipconnect.de] has joined #minecrafthelp
#667 [12:35] <mattym> sebastiansj02, Wait, if the computer is on your network, are you trying to connect to it with your own external/Public IP?
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#669 [12:35] * Chris [webchat@bcbron1605w-grc-03-50-100-80-80.dsl.bell.ca] has joined #minecrafthelp
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#671 [12:36] * nacnud54 [webchat@69.65.166.10] has joined #minecrafthelp
#672 [12:36] <NyOkay_> hi?
#673 [12:36] <nacnud54> hey there!
#674 [12:36] <Chris> Hey, so i brought minecraft on Xbox 360 and IOS but i want it on my android phone. can i get it for free
#675 [12:36] * Celi [webchat@p4FFA1B6F.dip0.t-ipconnect.de] has quit. (Client Quit)
#676 [12:36] <sebastiansj02> mattym both external and public ip get this error
#677 [12:37] <mattym> Chris, No
#678 [12:37] <mattym> sebastiansj02, External and Public would be the same.
#679 [12:37] * Alex1 [webchat@104.156.124.43.cablemodem.imctv.com] has joined #minecrafthelp
#680 [12:37] <Alex1> is anyone here?
#681 [12:37] <mattym> sebastiansj02, Have you tried just using the router assigned IP of the server? Usually would start with 192.168 or 10.0.0
#682 [12:37] * nacnud54 [webchat@69.65.166.10] has quit. (Client Quit)
#683 [12:37] <sebastiansj02> you have ipv4 adres u can use and public ip
#684 [12:38] <sebastiansj02> adress*
#685 [12:38] <sebastiansj02> and*
#686 [12:38] <mattym> sebastiansj02, So have you tried the ipv4?
#687 [12:38] <will> +mattym, it didnt work, im starting it up again with data logger
#688 [12:38] <sebastiansj02> mattym yep
#689 [12:38] <Alex1> anyone know why i cant login to my account i bought it yesterday and i still cant login, it said invalid email or password but my friend can login to it?
#690 [12:38] * Nana74 [webchat@dsl-187-202-195-123-dyn.prod-infinitum.com.mx] has joined #minecrafthelp
#691 [12:39] <mattym> sebastiansj02, I need to have you run a diagnostic tool, but I need you to do it on the server PC. Can you rejoin the chat there, let me know if you are already on the server PC.
#692 [12:39] <mattym> Alex1, What is the exact error you get when you try to log in?
#693 [12:39] <sebastiansj02> mattym ok i will go switch now
#694 [12:40] * Chris [webchat@bcbron1605w-grc-03-50-100-80-80.dsl.bell.ca] has quit. (Client Quit)
#695 [12:40] * Manuel [webchat@dslb-178-005-170-209.178.005.pools.vodafone-ip.de] has joined #minecrafthelp
#696 [12:40] <Alex1> mattym Invalid username or password! but i changed it and for some reason my irl friend can login but i cant
#697 [12:40] <Nana74> Hi there. I just installed minecraft on my MacBook Pro OS X Yosemite. version 10.10.5 and I keep getting a message "Game Crashed" when I hit the Play button. Any idea why? Thanks much!
#698 [12:40] <mattym> Alex1, Ok, could be a few things.
#699 [12:41] <will> +mattym https://paste.gg/p/anonymous/b7154af509554c2bbe55b1affbee65a2
#700 [12:41] <mattym> Alex1, Are you using any Proxy, VPN, or Parental Control software?
#701 [12:41] <Nana74> no.
#702 [12:41] <Alex1> mattym no i have none of those
#703 [12:41] <mattym> will, So you can load into the game. But only get this when trying to load a world?
#704 [12:41] <Manuel> hi i bought minecraft in 2010. then there was no email required. now i cant log in again
#705 [12:42] * Sebastiansj023 [webchat@73.81-167-82.customer.lyse.net] has joined #minecrafthelp
#706 [12:42] <will> yeah
#707 [12:42] <mattym> Manuel, You still had to register with an email, did you forget what it was?
#708 [12:42] <mattym> ??> will win/dxdiag
#709 [12:42] <Absol> will: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#710 [12:42] <Sebastiansj023> mattym im on my server pc now
#711 [12:42] <mattym> Alex1, Ok, still a few things it could be, one thing we can check for, hold on a minute.
#712 [12:43] <mattym> Sebastiansj023 and Alex1 please follow the instructions Absol will write below.
#713 [12:43] <mattym> ?? tools/hjt
#714 [12:43] <Absol> tools/hjt: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#715 [12:43] <Absol> tools/hjt: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#716 [12:43] <Manuel> nah it wasnt reqired. i just have my user name and password
#717 [12:43] <Manuel> mattym
#718 [12:43] <mattym> Manuel, There was always an email, if you don't know it, then you will need to contact Mojang.
#719 [12:43] <mattym> ??> Manuel account/send-email
#720 [12:43] <Absol> Manuel: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#721 [12:43] <Absol> Manuel: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#722 [12:44] <Manuel> alright. thank you guys
#723 [12:44] * Manuel [webchat@dslb-178-005-170-209.178.005.pools.vodafone-ip.de] has quit. (Client Quit)
#724 [12:44] <mattym> Nana74, Sorry, missed that message. Can you not update to a newer OSX/macOS version?
#725 [12:45] * Nana74 [webchat@dsl-187-202-195-123-dyn.prod-infinitum.com.mx] has quit. (Quit: webchat.esper.net)
#726 [12:45] <Sebastiansj023> mattym here is the link https://paste.ubuntu.com/p/GpJNDHDcsY/
#727 [12:46] <will> +mattym https://paste.gg/p/anonymous/54e962be2c9145a0a533d34168a14e7a
#728 [12:47] <will> its pretty long
#729 [12:47] * Alex1 [webchat@104.156.124.43.cablemodem.imctv.com] has quit. (Quit: webchat.esper.net)
#730 [12:48] <mattym> Sebastiansj023, Ok, nothing there. And you said you were sure that on this PC, the server, that you allowed the version of Java the server is using through the firewall?
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#732 [12:49] <mattym> will, Ok, odd. Was not expecting an HP what seem to be more up to date than usual drivers.
#733 [12:49] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#734 [12:49] <will> so whats the problem? VBOS?
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#737 [12:50] <mattym> will, Possibly, but not sure why as the drivers you have are a bit newer, but we can test, see if you can use version 1.13.2 or lower of Minecraft, with the "Use VBOs" option in video settings set to off.
#738 [12:50] * Poserkiller12 [webchat@cpe-67-240-126-197.nycap.res.rr.com] has joined #minecrafthelp
#739 [12:51] <Sebastiansj023> mattym ive allowed all the javatm platform se binary and all the javaw pluss the minecraft launcher through the fire wall, yes.
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#742 [12:52] <mattym> Sebastiansj023, And you have forwarded the port you have the server using to the ipv4(of the server machine) in your router settings
#743 [12:52] * Ace [webchat@68-190-220-209.dhcp.mtpk.ca.charter.com] has joined #minecrafthelp
#744 [12:53] <Sebastiansj023> mattym yes
#745 [12:53] * Ace is now known as Guest66218
#746 [12:53] <mattym> Sebastiansj023, Did you edit anything else in the server.properties file?
#747 [12:54] * Guest66218 [webchat@68-190-220-209.dhcp.mtpk.ca.charter.com] has quit. (Client Quit)
#748 [12:54] * seppia2012 [webchat@5.102.13.66] has joined #minecrafthelp
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#750 [12:55] <seppia2012> hello! i could use some help; ive some issues with the log in
#751 [12:55] <Sebastiansj023> mattym https://paste.gg/p/anonymous/43f838ded1834aa4add8f4fcf543fbe7
#752 [12:55] <Sebastiansj023> mattym just te look of the server
#753 [12:57] <Sebastiansj023> mattym cant post the server ip that why it says 000.00.00.000 in the paste bin link
#754 [12:57] <Sebastiansj023> thats|
#755 [12:58] * will [webchat@cpc1-mort8-2-0-cust420.19-2.cable.virginm.net] has joined #minecrafthelp
#756 [12:58] <will> +mattym ??
#757 [12:58] <will> hello?
#758 [12:58] <mattym> will, Any luck?
#759 [12:58] <will> how do you turn off vbos from the launcher settings?
#760 [12:59] <seppia2012> hello! i could use some help; ive some issues with the log in on the minecraft website
#761 [12:59] <mattym> Sebastiansj023, Your internet connection is a home/residential one right?
#762 [12:59] <mattym> seppia2012, What issue?
#763 [13:00] <seppia2012> even do i click Log In or press enter, nothing happens
#764 [13:00] <mattym> will, You dont, you turn them off from the main menu before you try to enter a world.
#765 [13:01] <Sebastiansj023> mattym yep, the point of the server was to make a server that me and the friends could join and play thogheter
#766 [13:01] <mattym> ??> seppia2012 tools/hjt
#767 [13:01] <Absol> seppia2012: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#768 [13:01] <Absol> seppia2012: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#769 [13:01] <mattym> Sebastiansj023, Then the IP field in that file should be left blank.
#770 [13:01] <mattym> Sebastiansj023, Make sure you stop the server. edit the file then start it again
#771 [13:01] * valentindark [webchat@166.138-182-91.adsl-dyn.isp.belgacom.be] has joined #minecrafthelp
#772 [13:01] <will> +mattym where in the options again?
#773 [13:02] <mattym> will, From the games Title Menu select Options, then Video Settings, scroll down and make sure Use VBO's are set to Off.
#774 [13:02] <mattym> will, And you are on 1.13.2 right?
#775 [13:03] <valentindark> Hello everyone, I deleted my old email address with which I created my account minecraft and I do not remember the password. What should I do?
#776 [13:03] <will> 1.13
#777 [13:03] <mattym> valentindark, You will need to contact Mojang.
#778 [13:03] <mattym> ??> valentindark account/send-email
#779 [13:03] <Absol> valentindark: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#780 [13:03] <Absol> valentindark: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#781 [13:03] <Sebastiansj023> mattym like we are not playing on the same network. host the server on my network and my friend can connect via their own network. without and ip the cant connect.
#782 [13:04] <valentindark> Absol thanks :)
#783 [13:04] <Sebastiansj023> the* not and
#784 [13:04] <will> +mattym its working on 1.13, is there anything else i need to do or should it work on 1.14 now?
#785 [13:05] * valentindark [webchat@166.138-182-91.adsl-dyn.isp.belgacom.be] has quit. (Client Quit)
#786 [13:05] <mattym> Sebastiansj023, The server does not need to know it, the machine knows its own IP. The server-ip= needs to be blank. Its really only used for datacenter purposes.
#787 [13:05] <mattym> will, Did it work with 1.13 with VBO off?
#788 [13:05] <will> yeah
#789 [13:05] <mattym> will, Does 1.13 crash if you turn VBO on?
#790 [13:05] <will> is there anything else i need to do?
#791 [13:06] <will> no
#792 [13:06] <will> oh
#793 [13:06] <will> let me check
#794 [13:06] <Sebastiansj023> mattym ok, so i can leave the server ip blank and use the public ip of my network to join the server ??
#795 [13:07] <mattym> Sebastiansj023, Yes, but ideally, people off your network should use the public IP, you should use the servers IPv4.
#796 [13:07] <mattym> there is no need for you to connect externally to yourself.
#797 [13:07] <will> +mattym it glitches out but it doesnt crash
#798 [13:08] <will> like the frames drop and the picture glitces
#799 [13:08] <Sebastiansj023> mattym ahhh thanks man, i fix it now
#800 [13:08] <mattym> will, Leave the world and try to re-enter it.
#801 [13:09] <will> i can get back on it but it is still glitchy
#802 [13:09] <will> shall i try 1.14 without vbos?
#803 [13:09] * eric [webchat@pool-72-83-212-189.washdc.east.verizon.net] has joined #minecrafthelp
#804 [13:10] <mattym> will, There is no option to in 1.14, lets see if your PC will accept another driver update.
#805 [13:10] <mattym> will, Download and Install the 1st .exe file from this page https://downloadcenter.intel.com/download/28799/Intel-Graphics-Driver-for-Windows-15-33-?product=81499
#806 [13:10] <eric> hello, i am having issues logging into minecraft - i had it before the whole migration when you had to login with userid - i checked my mail, it my account was migrated to mojang last year but i still cannot login
#807 [13:11] <mattym> eric, Did you do the migration?
#808 [13:11] <eric> when i attempt to login the website, keep saying wrong password, forgot password does send an email to me
#809 [13:12] <eric> i believe i did
#810 [13:12] <eric> i still have the email from my hotmail
#811 [13:12] <eric> but thats the last thing i got from mojang, no password reset or anything
#812 [13:12] <mattym> eric, Did you do the Migration you mentioned yourself?
#813 [13:12] <eric> i believe so, its been awhile
#814 [13:13] <will> +mattym ok i think that worked, now what
#815 [13:13] <seppia2012> eric at least at you says wrong password to me says nothing
#816 [13:13] <eric> but i didnt login after migration since i didnt play minecraft during that time migration
#817 [13:13] <mattym> will, Try 1.14 or higher again.
#818 [13:13] <mattym> seppia2012, I need the report we asked for.
#819 [13:13] <seppia2012> mattym i sent the things that you asked for
#820 [13:13] <mattym> eric, You will need to contact Mojang support.
#821 [13:13] <mattym> ??> eric account/send-email
#822 [13:13] <Absol> eric: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#823 [13:13] <Absol> eric: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#824 [13:14] <mattym> seppia2012, You need to send them here to the chat.
#825 [13:14] <seppia2012> i did on private chat but ok
#826 [13:15] <seppia2012> https://paste.ubuntu.com/p/SBN4FGM5hH/
#827 [13:15] <eric> okay, i will do the support
#828 [13:15] <mattym> ??> seppia2012 info/mcleaks
#829 [13:15] <eric> thanks for your help
#830 [13:15] <Absol> seppia2012: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#831 [13:15] <Absol> seppia2012: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#832 [13:15] <mattym> ??> seppia2012 win/hosts/edit
#833 [13:15] <Absol> seppia2012: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#834 [13:15] <Absol> seppia2012: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#835 [13:15] <Sebastiansj023> mattym ok, so i removed the ip in the server file and connected vi my serverpc's ipv4 ip plus the :25565 i got in and now i just have to wait and see if it decides to cut my connection and give me the internal Exception: java.io.IOException: An existing connection was forcibly closed by the remote host error
#836 [13:16] <mattym> Sebastiansj023, If you are using the default 25565, then you do not need to add the port
#837 [13:17] <mattym> Sebastiansj023, But that should not effect the connection to add it
#838 [13:17] <seppia2012> then what mattym
#839 [13:17] <mattym> seppia2012, Make sure you have read and done everything Absol described to you.
#840 [13:18] <seppia2012> ive opened the file
#841 [13:18] <Sebastiansj023> mattym the port is added already. so its good mah dude, for now...
#842 [13:18] <seppia2012> also i changed the password today since i could not log in
#843 [13:19] <mattym> seppia2012, You need to remove the parts from the host file Absol told you to
#844 [13:20] <mattym> Sebastiansj023, Ok, let me know if the issue returns.
#845 [13:20] <seppia2012> its a blank .txt mattym
#846 [13:21] <mattym> seppia2012, Did you follow the directions exactly?
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#850 [13:25] * nick is now known as Guest21096
#851 [13:25] * Azzle [webchat@host86-135-238-96.range86-135.btcentralplus.com] has joined #minecrafthelp
#852 [13:25] <Guest21096> how can i login on my mojang account? if i reset my pasword it says error
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#854 [13:27] <ShadowMist> Game ended with bad state (exit code -1) how to resolve?
#855 [13:27] <ShadowMist> anyone
#856 [13:27] <mattym> ??> ShadowMist launcher/log
#857 [13:27] <Absol> ShadowMist: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#858 [13:27] <mattym> Guest21096, What is the exact error message you get?
#859 [13:32] * Francis_mym [webchat@toroon4512w-lp140-02-50-101-224-52.dsl.bell.ca] has joined #minecrafthelp
#860 [13:32] <ShadowMist> https://paste.ubuntu.com/p/BjcNrgXGqZ/
#861 [13:33] <Francis_mym> I just got a new laptop with window 10 Pro and the Launcher fails updating , any suggestions ?
#862 [13:33] <mattym> ShadowMist, Thats a very old launcher.
#863 [13:33] <ShadowMist> yeah i know
#864 [13:33] <mattym> Francis_mym, Whats the exact error message you get.
#865 [13:34] <mattym> ShadowMist, I do not believe the newer game versions work on that launcher. Its no longer supported.
#866 [13:34] <ShadowMist> still works
#867 [13:34] <Francis_mym> i keep getting the following message " Unable to update native Launcher"
#868 [13:34] <ShadowMist> at least for me
#869 [13:34] <mattym> ShadowMist, We dont support it.
#870 [13:34] <ShadowMist> so you can´t help me?
#871 [13:34] <mattym> Francis_mym, Are you on a home network?
#872 [13:35] <mattym> ShadowMist, Can you use the latest launcher?
#873 [13:35] <Francis_mym> yes, home network
#874 [13:35] <mattym> ??> Francis_mym tools/hjt
#875 [13:35] <Absol> Francis_mym: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#876 [13:35] <Absol> Francis_mym: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#877 [13:36] <ShadowMist> doesnt run very well on my pc
#878 [13:36] <ShadowMist> i got an i3 whit no proper graphisc card
#879 [13:36] <Sebastiansj023> mattym nah, my friend and i got kicked by the server
#880 [13:38] <mattym> Sebastiansj023, Does it happen when something specific is done ingame, or is it random?
#881 [13:38] <Sebastiansj023> mattym it is random
#882 [13:39] <mattym> Sebastiansj023, If its kicking both of you, it may just be the server machine.
#883 [13:39] <Sebastiansj023> mattym the cmd of my serer says that we lost connection
#884 [13:40] <mattym> Sebastiansj023, The report we did earlier didnt show any software that would cause an issue. So it may just be the hardware not being able to keep up.
#885 [13:41] <ShadowMist> so how to resolve? tried everything...
#886 [13:42] * ba7888b72413a16a [~ba7888b72@66.109.211.150] has quit. (Read error: Connection reset by peer)
#887 [13:42] <Sebastiansj023> mattym that weird, i have an intel i7 7700 an gtx 1060 and 8 gigs of ram, and i have set my server to use 7 gigs of ram. in other words the serer pc is an predator 17 gaming laptop, so it should be able to keep up???
#888 [13:43] <Sebastiansj023> thats*
#889 [13:43] * ba7888b72413a16a [~ba7888b72@66.109.211.150] has joined #minecrafthelp
#890 [13:43] <Sebastiansj023> server*
#891 [13:43] <mattym> Sebastiansj023, Is anything else running on it?
#892 [13:44] <Sebastiansj023> just windows defender, nvidia setting and ccleaner in the background
#893 [13:45] <mattym> Sebastiansj023, Probably fine. Not sure what else to check. If its happening to both you and a friend, that rules some things out.
#894 [13:46] <mattym> Sebastiansj023, But points more to something on the server PC itself.
#895 [13:46] <Sebastiansj023> mattym yep, dont know what it could be tho?
#896 [13:46] <mattym> Sebastiansj023, Does not seem to be anything we can test for here.
#897 [13:47] <Sebastiansj023> mattym fffffffffff
#898 [13:48] <ShadowMist> mattym still waiting
#899 [13:48] <mattym> ShadowMist, Run the new launcher.
#900 [13:50] * ShadowMist [webchat@a94-132-168-212.cpe.netcabo.pt] has quit. (Quit: webchat.esper.net)
#901 [13:51] * Potato2 [webchat@c-69-139-51-181.hsd1.fl.comcast.net] has joined #minecrafthelp
#902 [13:52] <Potato2> hello, im trying to playing minecraft, but it wont let me click anything on the main menu and if it does i cant look around in servers. Any way i can fix this
#903 [13:54] * Deeeebs [webchat@107-218-3-65.lightspeed.hstntx.sbcglobal.net] has joined #minecrafthelp
#904 [13:54] * Przemek [webchat@83.25.58.153.ipv4.supernova.orange.pl] has joined #minecrafthelp
#905 [13:54] <Deeeebs> can password resets be done here?
#906 [13:55] * Celi [webchat@p4FFA1B6F.dip0.t-ipconnect.de] has joined #minecrafthelp
#907 [13:55] <Przemek> I have problem with lunching the game
#908 [13:56] <Przemek> Is this the correct forum where I can get help?
#909 [13:58] * Francis_mym [webchat@toroon4512w-lp140-02-50-101-224-52.dsl.bell.ca] has quit. (Quit: webchat.esper.net)
#910 [13:58] * Francis_mym [webchat@toroon4512w-lp140-02-50-101-224-52.dsl.bell.ca] has quit. (Quit: webchat.esper.net)
#911 [13:58] * Celi [webchat@p4FFA1B6F.dip0.t-ipconnect.de] has left #minecrafthelp
#912 [13:59] <Przemek> I get the full luncher report
#913 [13:59] <Przemek> but I dont know have to paste it in this forum
#914 [14:01] * Aden5 [webchat@b0fc3aa5.bb.sky.com] has joined #minecrafthelp
#915 [14:01] <Aden5> Hello
#916 [14:01] <Aden5> Oh my
#917 [14:02] <Aden5> Hello?
#918 [14:02] <Przemek> I paste it here
#919 [14:02] * Francis_mym [webchat@toroon4512w-lp140-02-50-101-224-52.dsl.bell.ca] has joined #minecrafthelp
#920 [14:02] * Aden5 [webchat@b0fc3aa5.bb.sky.com] has quit. (Client Quit)
#921 [14:03] <Francis_mym> https://paste.ubuntu.com/p/gy9PtzvmxV/
#922 [14:04] * MUS111 [webchat@185.133.226.223] has joined #minecrafthelp
#923 [14:04] <MUS111> hi
#924 [14:04] <MUS111> mojang
#925 [14:04] <Przemek> https://paste.gg/p/anonymous/05efa14bf2314260a16472d21c5fcb7e/revisions
#926 [14:04] <MUS111> hello
#927 [14:05] <MUS111> iam rest me passowrd
#928 [14:05] <MUS111> and me new password not work
#929 [14:05] <MUS111> and hacker
#930 [14:05] <MUS111> hacked me account
#931 [14:05] <MUS111> iam so sad
#932 [14:06] <MUS111> plz help me
#933 [14:07] <MUS111> pleass help me
#934 [14:08] <Przemek> hi do you read the sentence in the top off the web site
#935 [14:08] <Przemek> Nobody's answering? We are volunteer-run and our helpers have real-life responsbilities as well. Please be patient while waiting, or check back in a few hours.
#936 [14:09] <Francis_mym> Hello I got a new laptop with Windows 10 pro and updating the launcher is failing. please help.
#937 [14:10] <Francis_mym> I keep getting this error message. "unable to update native launcher".
#938 [14:12] <MUS111> pleass help me
#939 [14:12] <MUS111> iam so taird in me account
#940 [14:12] * katriinar [webchat@host-80-89-72-100.lmt.lv] has joined #minecrafthelp
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#943 [14:13] <MUS111> pleass
#944 [14:13] <MUS111> hlp
#945 [14:13] <MUS111> help me mojang
#946 [14:13] * Absol kicked MUS111 from #minecrafthelp (Reason: US111 :Stop spamming)
#947 [14:17] <Greymagic27> ??> Francis_mym tools/hjt
#948 [14:17] <Absol> Francis_mym: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#949 [14:17] <Absol> Francis_mym: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#950 [14:17] <Greymagic27> Przemek, Follow these steps as well
#951 [14:17] * Sebastiansj023 [webchat@73.81-167-82.customer.lyse.net] has quit. (Quit: webchat.esper.net)
#952 [14:17] <Przemek> this same steps like Francis_mym?
#953 [14:17] <Greymagic27> Yes please
#954 [14:18] * yuken [~yuken@cpe-71-74-152-82.neo.res.rr.com] has quit. (Ping timeout: 190 seconds)
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#957 [14:20] <rorroro4> hi, ive been having lots of trouble loggin into my acount my friend can log into my account but i cannot
#958 [14:20] <Greymagic27> rorroro4, Hey. What happen when you try?
#959 [14:20] <rorroro4> it says invalid username/password
#960 [14:20] <Greymagic27> rorroro4, I'd like to check that nothing on your PC is blocking you from logging in
#961 [14:20] <Greymagic27> ??> rorroro4 tools/hjt
#962 [14:20] <shobash> when do i hear back from mojang it been 6 days
#963 [14:21] <Absol> rorroro4: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#964 [14:21] <Absol> rorroro4: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#965 [14:21] <Greymagic27> shobash, Unfortunately, the wait time for account support requests is currently longer than normal. Please refer to this page: https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#966 [14:21] * rorroro4 [webchat@142.134.71.217] has quit. (Client Quit)
#967 [14:21] * Sam [webchat@78-69-131-16-no136.tbcn.telia.com] has joined #minecrafthelp
#968 [14:21] * MUSTAFA_VAPE [webchat@185.133.226.223] has joined #minecrafthelp
#969 [14:21] <MUSTAFA_VAPE> HELLO MOJANG
#970 [14:21] * hey [webchat@bl15-47-56.dsl.telepac.pt] has joined #minecrafthelp
#971 [14:21] <hey> hi?
#972 [14:21] <MUSTAFA_VAPE> mojang
#973 [14:22] <MUSTAFA_VAPE> hi
#974 [14:22] <Greymagic27> MUSTAFA_VAPE, Hey. We're not mojang here but I'm happy to answer any questions you may have :)
#975 [14:22] <Greymagic27> hey, Hey. What's the issue?
#976 [14:22] <MUSTAFA_VAPE> iam sad
#977 [14:22] <shobash> so can someone help me priveteliy ?
#978 [14:22] <Greymagic27> shobash, As we're not mojang we have no hold over account issues. You will need to wait for a reply
#979 [14:22] <MUSTAFA_VAPE> hacker hacked ma account
#980 [14:22] <Greymagic27> MUSTAFA_VAPE, Have you sent mojang an email?
#981 [14:22] * Sam [webchat@78-69-131-16-no136.tbcn.telia.com] has quit. (Client Quit)
#982 [14:23] <MUSTAFA_VAPE> yes
#983 [14:23] <shobash> Ok thank you :)
#984 [14:23] <Greymagic27> MUSTAFA_VAPE, Unfortunately, the wait time for account support requests is currently longer than normal. Please refer to this page: https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#985 [14:23] <MUSTAFA_VAPE> and hacker rest me password
#986 [14:23] <hey> When i try to install the game when it does finish it says the following "Unable to start the Minecraft Runtime Enviroment. This is most likely caused by a corruption.
#987 [14:23] <hey> Please try to reinstall Minecraft. (I've reinstalled it over 10000 times and still aint working)
#988 [14:23] * shobash [webchat@87.70.133.18] has quit. (Client Quit)
#989 [14:23] <Greymagic27> hey, Could you try the .exe launcher: https://minecraft.net/en-us/download/alternative/
#990 [14:24] <hey> it says the same
#991 [14:24] <hey> although that one goes directly into the message
#992 [14:24] <hey> while the other goes through a setup installation
#993 [14:24] <MUSTAFA_VAPE> Greymagic27 you can help me ?
#994 [14:24] <Greymagic27> MUSTAFA_VAPE, You need to wait for a reply from mojang
#995 [14:24] * Deeeebs [webchat@107-218-3-65.lightspeed.hstntx.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#996 [14:25] <Greymagic27> hey, Can you try loading up the launcher as administrator?
#997 [14:25] <Greymagic27> Or the installer if you can't get past that stage
#998 [14:25] <MUSTAFA_VAPE> OK thanks you
#999 [14:25] <hey> tried already , aint working
#1000 [14:25] <MUSTAFA_VAPE> Greymagic27
#1001 [14:25] <Przemek> https://paste.ubuntu.com/p/FWD35mnfDN/
#1002 [14:26] * shobash [webchat@87.70.133.18] has joined #minecrafthelp
#1003 [14:26] <MUSTAFA_VAPE> why me new password not wark
#1004 [14:26] <shobash> hi i have a question
#1005 [14:26] <Greymagic27> Przemek, Can you disable any overlays you may h ave?
#1006 [14:26] <Greymagic27> shobash, Sure, what is it?
#1007 [14:26] * Francis_mym [webchat@toroon4512w-lp140-02-50-101-224-52.dsl.bell.ca] has quit. (Quit: webchat.esper.net)
#1008 [14:26] <MUSTAFA_VAPE> Greymagic27
#1009 [14:26] <MUSTAFA_VAPE> why me new password not wark
#1010 [14:27] <Greymagic27> MUSTAFA_VAPE, You need to wait for a reply from mojang. I can't see details of accounts to see why your password may not be working
#1011 [14:27] <MUSTAFA_VAPE> thanks
#1012 [14:27] <Greymagic27> hey, Hmm. I'm not sure on a fix for this issue sadly. Would you mind waiting for another volunteer to come online?
#1013 [14:27] <MUSTAFA_VAPE> you
#1014 [14:27] <shobash> if i forgot my password .. can i proof thats my account with showing my youtube channel me playing with the same account (before i lost it)
#1015 [14:28] <Greymagic27> shobash, I don't think mojang would accept that.
#1016 [14:28] <shobash> or can i proof it with a HYPIXEL website that am linked to in with the same account
#1017 [14:28] <shobash> ok thank you anyways ;)
#1018 [14:28] <MUSTAFA_VAPE> Greymagic27 you knwo whats is HYPIXEL ?
#1019 [14:28] <shobash> a server
#1020 [14:29] * LAZERBEAM [webchat@104-178-239-244.lightspeed.irvnca.sbcglobal.net] has joined #minecrafthelp
#1021 [14:29] <hey> can you help me?
#1022 [14:29] <MUSTAFA_VAPE> i have in hypixel sky wars diemond devgne
#1023 [14:29] <Przemek> I'm not sure what do you mean "overlays" can you get some example ?
#1024 [14:29] <MUSTAFA_VAPE> and i have all preks
#1025 [14:29] <hey> ok
#1026 [14:29] * hey [webchat@bl15-47-56.dsl.telepac.pt] has quit. (Quit: webchat.esper.net)
#1027 [14:30] * shobash [webchat@87.70.133.18] has quit. (Client Quit)
#1028 [14:31] <LAZERBEAM> not able to launch minecraft and get the following" Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: 'launch path not accessible'
#1029 [14:32] <MUSTAFA_VAPE> When will I hear the news?
#1030 [14:33] * yuken [~yuken@cpe-71-74-152-82.neo.res.rr.com] has joined #minecrafthelp
#1031 [14:34] * Frostyne [webchat@customer-CGN-HMO-77-246.megared.net.mx] has joined #minecrafthelp
#1032 [14:35] <Frostyne> Hello?
#1033 [14:38] * Frostyne [webchat@customer-CGN-HMO-77-246.megared.net.mx] has quit. (Client Quit)
#1034 [14:38] * F [webchat@212.204.180.3] has joined #minecrafthelp
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#1037 [14:39] <Przemek> https://paste.ubuntu.com/p/Dk6sfmCF7h/
#1038 [14:40] <odp> anyone here?
#1039 [14:40] * Przemek [webchat@83.25.58.153.ipv4.supernova.orange.pl] has quit. (Quit: webchat.esper.net)
#1040 [14:41] <odp> I am having an issue with my account log in. I made my account for java edition mc a long time ago, and some of my security questions I can't remember the answers to some of them. I tried to reset my questions, but I don't receive any of the emails about resetting them.
#1041 [14:44] * Dylan [webchat@ip24-253-185-4.ri.ri.cox.net] has joined #minecrafthelp
#1042 [14:44] * jwillia [webchat@098-127-250-090.res.spectrum.com] has joined #minecrafthelp
#1043 [14:44] <Dylan> Hi
#1044 [14:46] * will [webchat@cpc1-mort8-2-0-cust420.19-2.cable.virginm.net] has joined #minecrafthelp
#1045 [14:46] <will> hello?
#1046 [14:46] <Dylan> When Itried to install 1.14.3 it said "Unable to save download"
#1047 [14:47] * Dylan [webchat@ip24-253-185-4.ri.ri.cox.net] has quit. (Client Quit)
#1048 [14:47] <will> anyone there?
#1049 [14:48] <will> my java keeps crashing, ive updated my intel core thingy, and it works in past versions with VBOS off, it just doesnt work in 1.14
#1050 [14:48] * MUSTAFA_VAPE [webchat@185.133.226.223] has quit. (Quit: webchat.esper.net)
#1051 [14:50] * mat [webchat@02da62bc.bb.sky.com] has joined #minecrafthelp
#1052 [14:50] * Przemek [webchat@83.25.58.153.ipv4.supernova.orange.pl] has joined #minecrafthelp
#1053 [14:50] <will> hello?
#1054 [14:50] <mat> i have a problem figering out my old email i used for my account is their a way to change it
#1055 [14:50] <mat> hello
#1056 [14:50] <will> hey
#1057 [14:51] <will> if you do not know the email anymore, then there is not much you can do
#1058 [14:51] <mat> ok
#1059 [14:51] <Przemek> Hello I have too log out and i can't read my elier posts
#1060 [14:51] <will> but if you can remember the email, just not the password, click forgot password, and enter your details, and you wil be able to change it
#1061 [14:51] <will> Przemek
#1062 [14:51] <will> what is the problem?
#1063 [14:51] * Litterbox [webchat@75-166-117-68.hlrn.qwest.net] has quit. (Quit: webchat.esper.net)
#1064 [14:51] * Litterbox [webchat@75-166-117-68.hlrn.qwest.net] has quit. (Quit: webchat.esper.net)
#1065 [14:51] * mat [webchat@02da62bc.bb.sky.com] has left #minecrafthelp
#1066 [14:52] <Przemek> I can lunch the game
#1067 [14:52] <will> yes?
#1068 [14:52] <Przemek> i have the issue witch i will paste for a moment please wait
#1069 [14:52] * odp [webchat@pool-108-16-11-23.phlapa.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#1070 [14:53] <Przemek> https://paste.ubuntu.com/p/3k8dy9Y2mh/
#1071 [14:54] <will> idk mate
#1072 [14:54] <will> ur fucked
#1073 [14:54] <Absol> will: Please keep it civil
#1074 [14:54] * mvv190 [webchat@ip63-18-15-186.ct.co.cr] has joined #minecrafthelp
#1075 [14:54] <mvv190> Hello
#1076 [14:54] <Przemek> well will can you help me ?
#1077 [14:55] <will> no
#1078 [14:55] <will> because i dont work here
#1079 [14:55] <will> im waiting for help as well
#1080 [14:55] <Przemek> ok sorry my mistake
#1081 [14:55] <will> np
#1082 [14:55] <mvv190> people i got a problem that i dont remember the mail that i used to create my MC account
#1083 [14:56] <will> u cant really do anything then
#1084 [14:56] * Sun8 [webchat@cpe-107-184-76-206.socal.res.rr.com] has joined #minecrafthelp
#1085 [14:56] * MUSTAFA_VAPE_ [webchat@185.133.226.223] has joined #minecrafthelp
#1086 [14:56] <MUSTAFA_VAPE_> hi
#1087 [14:56] <Sun8> hello?
#1088 [14:56] <MUSTAFA_VAPE_> hi
#1089 [14:56] <will> hey
#1090 [14:56] <MUSTAFA_VAPE_> sun8
#1091 [14:56] <will> what do you guys need help with?
#1092 [14:56] <MUSTAFA_VAPE_> and
#1093 [14:56] <MUSTAFA_VAPE_> wailll
#1094 [14:57] <Sun8> does anyone know how to fix minecraft not launching crashing due to exit code 1?
#1095 [14:57] <MUSTAFA_VAPE_> hacker have me accuont
#1096 [14:57] <Sun8> i tried everything
#1097 [14:57] <MUSTAFA_VAPE_> and he have new password
#1098 [14:57] <will> MUSTAFA_VAPE_ ur screwed
#1099 [14:57] <Sun8> deleting the .minecrafy folder
#1100 [14:57] <Sun8> everything
#1101 [14:57] <Sun8> tplz
#1102 [14:57] <Sun8> plz
#1103 [14:57] <MUSTAFA_VAPE_> iam rest me password and me new password dont work
#1104 [14:57] * Absol kicked Sun8 from #minecrafthelp (Reason: un8 :Stop spamming)
#1105 [14:57] * Magic6 [webchat@8ta-246-30-28.telkomadsl.co.za] has joined #minecrafthelp
#1106 [14:58] <MUSTAFA_VAPE_> plz i need help
#1107 [14:58] <MUSTAFA_VAPE_> willl
#1108 [14:58] <MUSTAFA_VAPE_> are you arabec ?
#1109 [14:58] <Magic6> me too pls
#1110 [14:58] <MUSTAFA_VAPE_> will
#1111 [14:58] <Magic6> my .minecraft doesnt have any files
#1112 [14:58] <will> i dont work here
#1113 [14:58] <will> im waiting for help as well
#1114 [14:59] * mvv190 [webchat@ip63-18-15-186.ct.co.cr] has quit. (Quit: webchat.esper.net)
#1115 [14:59] * Magic6 [webchat@8ta-246-30-28.telkomadsl.co.za] has quit. (Client Quit)
#1116 [15:00] <MUSTAFA_VAPE_> your need help ?
#1117 [15:00] <will> yh
#1118 [15:00] <MUSTAFA_VAPE_> iam aiting to hel
#1119 [15:00] <MUSTAFA_VAPE_> p
#1120 [15:00] <MUSTAFA_VAPE_> hacer hacked me accuont
#1121 [15:01] <will> what server do you play on
#1122 [15:02] <MUSTAFA_VAPE_> hypixel
#1123 [15:02] <MUSTAFA_VAPE_> and i have all sky wars preks
#1124 [15:06] <will> hello
#1125 [15:06] <will> i need help please
#1126 [15:06] * odp [webchat@pool-108-16-11-23.phlapa.fios.verizon.net] has joined #minecrafthelp
#1127 [15:07] <odp> Sorry, my computer shut off. Read up for question
#1128 [15:07] <will> there still isnt a helper on
#1129 [15:13] * Przemek [webchat@83.25.58.153.ipv4.supernova.orange.pl] has quit. (Quit: webchat.esper.net)
#1130 [15:18] * MSY1 [webchat@185.133.226.223] has joined #minecrafthelp
#1131 [15:18] <MSY1> hi
#1132 [15:18] <will> hi
#1133 [15:18] <will> no helper atm
#1134 [15:18] <MSY1> will
#1135 [15:19] <MSY1> iam IAM MUSTAFA_VAPE
#1136 [15:20] <will> great
#1137 [15:20] <MSY1> I need help
#1138 [15:20] <will> i cant do anything about that
#1139 [15:20] <will> so shut up and wait
#1140 [15:23] * Francis_mym [webchat@toroon4512w-lp140-02-50-101-224-52.dsl.bell.ca] has joined #minecrafthelp
#1141 [15:25] <Francis_mym> Hello, I just got a new laptop with Windows 10 home edition, the launcher is failing to update. Need help
#1142 [15:26] * ba7888b72413a16a [~ba7888b72@66.109.211.150] has quit. (Read error: Connection reset by peer)
#1143 [15:26] <Francis_mym> I ran all the windows updates and removed my antivirus.
#1144 [15:26] * ba7888b72413a16a [~ba7888b72@66.109.211.150] has joined #minecrafthelp
#1145 [15:27] <will> no helper is on at the moment
#1146 [15:27] <odp> will how do u know there aren't any helpers
#1147 [15:28] <will> bcos they arent helping anyone
#1148 [15:28] <Francis_mym> the error message I keep getting is "unable to update native launcher".
#1149 [15:29] <will> THERE ARENT ANY HELPERS ON
#1150 [15:29] <will> SHUT UP AND WAIT
#1151 [15:29] * bobju [webchat@c-98-207-90-4.hsd1.ca.comcast.net] has joined #minecrafthelp
#1152 [15:30] <will> no helper is on at the moment
#1153 [15:30] <bobju> im getting the io.netty.channel.abstractchannel$annotatedconnectexception
#1154 [15:30] <will> no helper is on at the moment
#1155 [15:30] * MSY1 [webchat@185.133.226.223] has quit. (Quit: webchat.esper.net)
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#1157 [15:31] <odp> once a helper gets on it wont hurt for them to have questions already asked
#1158 [15:31] <odp> itll reduce the wait time between people asking questions
#1159 [15:31] <will> fair enough, apologies
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#1162 [15:35] * i_need_help_pleass [webchat@185.133.226.223] has joined #minecrafthelp
#1163 [15:35] <i_need_help_pleass> hi
#1164 [15:35] <i_need_help_pleass> hii
#1165 [15:36] <will> no helper is on at the moment
#1166 [15:36] <i_need_help_pleass> okey
#1167 [15:37] <i_need_help_pleass> whats is the help time ?
#1168 [15:37] <i_need_help_pleass> hoe monry thr hrlp time
#1169 [15:42] * DomF [webchat@ip68-6-181-2.sd.sd.cox.net] has joined #minecrafthelp
#1170 [15:43] <will> no helper is on at the moment
#1171 [15:43] <i_need_help_pleass> bot why
#1172 [15:43] <i_need_help_pleass> why you speek
#1173 [15:43] <will> ?
#1174 [15:44] <i_need_help_pleass> no than
#1175 [15:44] <i_need_help_pleass> no helper id on the moment
#1176 [15:44] <will> yes
#1177 [15:45] <i_need_help_pleass> yes
#1178 [15:48] <i_need_help_pleass> yes
#1179 [15:49] <i_need_help_pleass> will
#1180 [15:49] <i_need_help_pleass> will
#1181 [15:50] <i_need_help_pleass> how yo need time ?
#1182 [15:51] <i_need_help_pleass> GreyBot
#1183 [15:51] <i_need_help_pleass> Greymagic27
#1184 [15:52] <i_need_help_pleass> mattym
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#1188 [15:59] <Francis_mym> Hello
#1189 [15:59] <i_need_help_pleass> no helper id on the moment
#1190 [16:09] * i_need_help_pleass [webchat@185.133.226.223] has quit. (Quit: webchat.esper.net)
#1191 [16:11] * webrosc [~webrosc@cpc95042-newt40-2-0-cust88.19-3.cable.virginm.net] has joined #minecrafthelp
#1192 [16:11] * gf7yyt [webchat@185.133.226.223] has joined #minecrafthelp
#1193 [16:11] <gf7yyt> hi
#1194 [16:12] <will> no helper is on at the moment
#1195 [16:12] * gf7yyt [webchat@185.133.226.223] has quit. (Client Quit)
#1196 [16:13] * katia [webchat@host175-29-dynamic.250-95-r.retail.telecomitalia.it] has joined #minecrafthelp
#1197 [16:13] * ChicagoCubsdude [webchat@c-68-50-39-250.hsd1.in.comcast.net] has joined #minecrafthelp
#1198 [16:14] <ChicagoCubsdude> Hi. I am having trouble adding The Hive to my server list
#1199 [16:14] <katia> ma è uguale se istallo minecraft dal sito o dal google store?
#1200 [16:15] * kkomj [webchat@185.133.226.223] has joined #minecrafthelp
#1201 [16:15] <kkomj> hii
#1202 [16:15] <katia> but is it the same if you install minecraft from the site or from the google store?
#1203 [16:16] <ChicagoCubsdude> Are you asking me?
#1204 [16:16] <katia> yes
#1205 [16:16] <ChicagoCubsdude> Okay. I think it is
#1206 [16:16] <katia> ok
#1207 [16:17] <katia> how do i play pc with my friends on xbox?
#1208 [16:17] <kkomj> hii
#1209 [16:17] <kkomj> ChicagoCubsdude
#1210 [16:17] * Francis_mym [webchat@toroon4512w-lp140-02-50-101-224-52.dsl.bell.ca] has quit. (Quit: webchat.esper.net)
#1211 [16:17] <kkomj> you can help me
#1212 [16:18] <ChicagoCubsdude> I have watched multiple videos on how to get it on the list, and I'm doing exactly what it's saying, but its not working on my computer
#1213 [16:18] <kkomj> ChicagoCubsdude
#1214 [16:18] <ChicagoCubsdude> How to get The HIve on
#1215 [16:18] <kkomj> ChicagoCubsdude
#1216 [16:18] <katia> how do i play pc with my friends on xbox?
#1217 [16:18] <kkomj> hacker hacked me accuont and he set new password
#1218 [16:18] <kkomj> and iam rest me passowrd
#1219 [16:19] <kkomj> and me new passowrd not wark
#1220 [16:19] <ChicagoCubsdude> Are you asking how to reset your password?
#1221 [16:19] <katia> how do i play pc with my friends on xbox?
#1222 [16:19] <ChicagoCubsdude> I'm sorry, I only play on pc and pocket edition
#1223 [16:20] <katia> how do i play pc with my friends on xbox?
#1224 [16:20] <katia> how do i play pc with my friends on xbox?
#1225 [16:20] <ChicagoCubsdude> I don't know
#1226 [16:20] <katia> how do i play pc with my friends on xbox?
#1227 [16:20] <ChicagoCubsdude> I'm sorry
#1228 [16:20] <katia> how do i play pc with my friends on xbox?
#1229 [16:20] * Absol kicked katia from #minecrafthelp (Reason: atia :Stop spamming)
#1230 [16:20] <kkomj> ChicagoCubsdude yed
#1231 [16:20] <ChicagoCubsdude> Okay
#1232 [16:20] <kkomj> you need me gmail ?
#1233 [16:20] <ChicagoCubsdude> Go to the mojang site
#1234 [16:20] <ChicagoCubsdude> no
#1235 [16:21] <ChicagoCubsdude> I don't
#1236 [16:21] <kkomj> iam rest me password
#1237 [16:21] <ChicagoCubsdude> You did it?
#1238 [16:21] <kkomj> and me neo passord dont wark
#1239 [16:21] <kkomj> why
#1240 [16:21] <ChicagoCubsdude> Alright, sorry I can't help you, and I have 2 go
#1241 [16:22] * Francis_mym [webchat@toroon4512w-lp140-02-50-101-224-52.dsl.bell.ca] has joined #minecrafthelp
#1242 [16:22] <kkomj> ChicagoCubsdude you cant help me?
#1243 [16:22] <Francis_mym> hello
#1244 [16:22] <kkomj> ChicagoCubsdude you cant help me?
#1245 [16:23] <will> hi
#1246 [16:23] <will> no helper is on at the moment
#1247 [16:23] <kkomj> will
#1248 [16:24] <kkomj> ChicagoCubsdude cant help me
#1249 [16:25] <kkomj> please who can help me ?
#1250 [16:25] <will> no helper is on at the moment
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#1255 [16:39] * will [webchat@cpc1-mort8-2-0-cust420.19-2.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#1256 [16:40] * blesk6 [webchat@nat-238-7.pe3ny.net] has joined #minecrafthelp
#1257 [16:41] * MR_MUS_3RB [webchat@185.133.226.223] has joined #minecrafthelp
#1258 [16:41] <MR_MUS_3RB> hi
#1259 [16:41] <blesk6> hi
#1260 [16:42] * blesk6 [webchat@nat-238-7.pe3ny.net] has quit. (Client Quit)
#1261 [16:44] * Mox [webchat@S0106f0f2496785a3.wk.shawcable.net] has joined #minecrafthelp
#1262 [16:44] * Francis_mym [webchat@toroon4512w-lp140-02-50-101-224-52.dsl.bell.ca] has joined #minecrafthelp
#1263 [16:45] * katia [webchat@host175-29-dynamic.250-95-r.retail.telecomitalia.it] has joined #minecrafthelp
#1264 [16:45] <katia> I wanted to install minecraft for windows 10 but I installed java edition, can I change to have a adjustment to buy it back?
#1265 [16:45] <Francis_mym> Hello
#1266 [16:45] <katia> I wanted to install minecraft for windows 10 but I installed java edition, can I change to have a adjustment to buy it back?
#1267 [16:46] <katia> I wanted to install minecraft for windows 10 but I installed java edition, can I change to have a adjustment to buy it back?
#1268 [16:46] * MR_MUS_3RB [webchat@185.133.226.223] has quit. (Quit: webchat.esper.net)
#1269 [16:46] <katia> I wanted to install minecraft for windows 10 but I installed java edition, can I change to have a adjustment to buy it back?
#1270 [16:46] <katia> I wanted to install minecraft for windows 10 but I installed java edition, can I change to have a adjustment to buy it back?
#1271 [16:46] <katia> I wanted to install minecraft for windows 10 but I installed java edition, can I change to have a adjustment to buy it back?
#1272 [16:46] <Mox> Hi, I have been playing on a single player world created 1.14.2 and recently upgraded to 1.14.3 and after pouring 100+ hours into it I'm now getting an issue where about 5 - 10 seconds after logging into the world (and being able to move) the frames drop, then the game inevitably freezes and crashes. This has happened like 7 times all under the sam
#1273 [16:46] <Mox> e circumstances. The error reads as: Exception ticking world: java.lang.OutOfMemoryError: Java heap space. I can't find any information online recently regarding this, does anyone have any idea how to fix it?
#1274 [16:47] <katia> I wanted to install minecraft for windows 10 but I installed java edition, can I change to have a adjustment to buy it back?
#1275 [16:47] <katia> I wanted to install minecraft for windows 10 but I installed java edition, can I change to have a adjustment to buy it back?
#1276 [16:47] <Mox> spamming your question won't help
#1277 [16:47] <katia> I wanted to install minecraft for windows 10 but I installed java edition, can I change to have a adjustment to buy it back?
#1278 [16:48] <katia> instead yes
#1279 [16:48] <katia> I wanted to install minecraft for windows 10 but I installed java edition, can I change to have a adjustment to buy it back?
#1280 [16:48] <katia> I wanted to install minecraft for windows 10 but I installed java edition, can I change to have a adjustment to buy it back?
#1281 [16:49] <katia> I wanted to install minecraft for windows 10 but I installed java edition, can I change to have a adjustment to buy it back?
#1282 [16:49] * Absol kicked katia from #minecrafthelp (Reason: atia :Stop spamming)
#1283 [16:53] * MUSTAFA_VAPE__ [webchat@185.133.226.223] has joined #minecrafthelp
#1284 [16:53] <MUSTAFA_VAPE__> hi gus
#1285 [16:53] <MUSTAFA_VAPE__> gus
#1286 [16:53] <MUSTAFA_VAPE__> why i can.t login in me account
#1287 [16:53] <MUSTAFA_VAPE__> :(
#1288 [16:53] <MUSTAFA_VAPE__> plesse help me
#1289 [16:54] * katia [webchat@host175-29-dynamic.250-95-r.retail.telecomitalia.it] has joined #minecrafthelp
#1290 [16:54] <Mox> maybe state your issue instead of unless information on multiple lines
#1291 [16:54] <MUSTAFA_VAPE__> why i can.t login in me account
#1292 [16:54] <MUSTAFA_VAPE__> plesse help me
#1293 [16:54] <katia> I wanted to install minecraft for windows 10 but I installed java edition, can I change to have a adjustment to buy it back?
#1294 [16:54] <MUSTAFA_VAPE__> katia
#1295 [16:54] <MUSTAFA_VAPE__> install minecraft ez
#1296 [16:54] <MUSTAFA_VAPE__> just dowload
#1297 [16:55] * Fuskeh [webchat@adsl-194-207-158-93.karoo.kcom.com] has joined #minecrafthelp
#1298 [16:55] <Fuskeh> hello
#1299 [16:55] <Fuskeh> Anyone here
#1300 [16:55] <Mox> No one will help you here
#1301 [16:55] <Fuskeh> lmao
#1302 [16:55] <Fuskeh> just need to know if email changing is possible xd
#1303 [16:55] <Mox> I'm not kidding, it's just kids coming in to spam
#1304 [16:56] <katia> how i can istall minecraft ez and what is that
#1305 [16:56] <Fuskeh> cause my original mc email was my mams from 2011/12 and she doesn't have it
#1306 [16:56] <MUSTAFA_VAPE__> Mox
#1307 [16:57] <MUSTAFA_VAPE__> you can help me ?
#1308 [16:57] <MUSTAFA_VAPE__> please
#1309 [16:57] <Mox> Bro I'm looking for help myself
#1310 [16:57] * Fuskeh [webchat@adsl-194-207-158-93.karoo.kcom.com] has quit. (Client Quit)
#1311 [16:57] <MUSTAFA_VAPE__> hhh
#1312 [16:57] <katia> ust need to know if email changing is possible xd
#1313 [16:57] <MUSTAFA_VAPE__> LOL
#1314 [16:58] <katia> I wanted to install minecraft for windows 10 but I installed java edition, can I change to have a adjustment to buy it back?
#1315 [16:58] <MUSTAFA_VAPE__> please help me
#1316 [16:58] <katia> how i can istall minecraft ez and what is that
#1317 [16:58] <katia> mustafa vape help me
#1318 [16:58] <MUSTAFA_VAPE__> look to YOUTUBE
#1319 [16:58] <katia> MUSTAFA_VAPE__
#1320 [16:58] <MUSTAFA_VAPE__> is ez
#1321 [16:58] <Mox> This is a fuckin shitshow lmao y'all are literally 8 years old
#1322 [16:58] <Absol> Mox: Please keep it civil
#1323 [16:58] * Francis_mym [webchat@toroon4512w-lp140-02-50-101-224-52.dsl.bell.ca] has quit. (Quit: webchat.esper.net)
#1324 [16:58] <MUSTAFA_VAPE__> Absol
#1325 [16:59] <MUSTAFA_VAPE__> plase help me
#1326 [16:59] <MUSTAFA_VAPE__> Absol
#1327 [16:59] <MUSTAFA_VAPE__> Absol
#1328 [16:59] * Mihai_SovietLeader [webchat@toroon4512w-lp140-02-50-101-224-52.dsl.bell.ca] has joined #minecrafthelp
#1329 [16:59] <MUSTAFA_VAPE__> pleasee
#1330 [16:59] <MUSTAFA_VAPE__> Absol
#1331 [16:59] * Magatsu [webchat@81.203.226.178.dyn.user.ono.com] has joined #minecrafthelp
#1332 [17:00] <MUSTAFA_VAPE__> Absol
#1333 [17:00] <Magatsu> hi!
#1334 [17:00] * Mihai_SovietLeader [webchat@toroon4512w-lp140-02-50-101-224-52.dsl.bell.ca] has quit. (Client Quit)
#1335 [17:00] <Mox> There's no one here to help you
#1336 [17:00] <Magatsu> I have troubles login with my old account
#1337 [17:00] <Magatsu> great
#1338 [17:00] <MUSTAFA_VAPE__> Magatsu
#1339 [17:00] <MUSTAFA_VAPE__> me too
#1340 [17:00] <MUSTAFA_VAPE__> why i can.t login now
#1341 [17:01] <MUSTAFA_VAPE__> i am vrey sadd
#1342 [17:01] <Magatsu> well, I haven't tried in probably 7 years
#1343 [17:01] <MUSTAFA_VAPE__> i am taird for me account
#1344 [17:01] <MUSTAFA_VAPE__> Magatsu
#1345 [17:01] <MUSTAFA_VAPE__> you knwo whats is hypixel ?
#1346 [17:01] <Magatsu> nope
#1347 [17:02] <MUSTAFA_VAPE__> i have all preks and kits in sky wars
#1348 [17:02] <MUSTAFA_VAPE__> and i have vip ranks
#1349 [17:02] <Mox> Enjoy being 11 while it lasts life sucks
#1350 [17:03] * Mihai [webchat@toroon4512w-lp140-02-50-101-224-52.dsl.bell.ca] has joined #minecrafthelp
#1351 [17:03] <Mihai> Hello, who needs help?
#1352 [17:03] <Mox> Hi, I have been playing on a single player world created 1.14.2 and recently upgraded to 1.14.3 and after pouring 100+ hours into it I'm now getting an issue where about 5 - 10 seconds after logging into the world (and being able to move) the frames drop, then the game inevitably freezes and crashes. This has happened like 7 times all under the sam
#1353 [17:03] <Mox> e circumstances. The error reads as: Exception ticking world: java.lang.OutOfMemoryError: Java heap space. I can't find any information online recently regarding this, does anyone have any idea how to fix it?
#1354 [17:03] <MUSTAFA_VAPE__> yrs
#1355 [17:03] <MUSTAFA_VAPE__> yes
#1356 [17:03] <MUSTAFA_VAPE__> Mihai
#1357 [17:03] <MUSTAFA_VAPE__> i need help
#1358 [17:03] <MUSTAFA_VAPE__> pleass
#1359 [17:04] <MUSTAFA_VAPE__> Mihai
#1360 [17:04] <MUSTAFA_VAPE__> pleass
#1361 [17:04] <MUSTAFA_VAPE__> i need help
#1362 [17:04] * Absol kicked MUSTAFA_VAPE__ from #minecrafthelp (Reason: USTAFA_VAPE__ :Stop spamming)
#1363 [17:06] * Mox [webchat@S0106f0f2496785a3.wk.shawcable.net] has quit. (Quit: webchat.esper.net)
#1364 [17:06] * IM_JUST_SAD [webchat@185.133.226.223] has joined #minecrafthelp
#1365 [17:06] <IM_JUST_SAD> HI
#1366 [17:06] <IM_JUST_SAD> Absol
#1367 [17:07] <IM_JUST_SAD> can you help me ?
#1368 [17:07] <katia> I wanted to install minecraft for windows 10 but I installed java edition, can I change to have a adjustment to buy it back?
#1369 [17:08] <IM_JUST_SAD> i need me account
#1370 [17:08] <IM_JUST_SAD> Absol
#1371 [17:09] <IM_JUST_SAD> i nrrf help
#1372 [17:09] <IM_JUST_SAD> plrass
#1373 [17:09] <IM_JUST_SAD> iam waiting 5h
#1374 [17:10] * Alex5 [webchat@104.156.124.43.cablemodem.imctv.com] has joined #minecrafthelp
#1375 [17:10] <Alex5> anyone here?
#1376 [17:11] <Mihai> nope, you are the only one here
#1377 [17:13] * Mihai [webchat@toroon4512w-lp140-02-50-101-224-52.dsl.bell.ca] has quit. (Quit: webchat.esper.net)
#1378 [17:13] <Alex5> i cannot login to my account, all my friends can login but i cant, i bought it yesterday
#1379 [17:15] <IM_JUST_SAD> Alex5 me too
#1380 [17:16] <Alex5> yeah its bs, its something on our end cause ive got 3 of my friends to login to it
#1381 [17:16] <Alex5> IM_JUST_SAD
#1382 [17:17] * NodnarbCO [webchat@cpe-172-88-217-195.socal.res.rr.com] has joined #minecrafthelp
#1383 [17:18] * IM_JUST_SAD [webchat@185.133.226.223] has quit. (Quit: webchat.esper.net)
#1384 [17:21] <NodnarbCO> I have a 2018 MacBook Pro and I am having trouble launching Minecraft. I recently dowloaded Minecraft on this device, having played it on my iMac for many years (and it works fine there), and the launcher works fine. However, when I click there "play" button my whole screen goes black and I can't click anything. I can hear it running in the backgr
#1385 [17:21] <NodnarbCO> ound, like the music, but I can't get it past the black screen.
#1386 [17:21] * IM_JUST_SAD [webchat@185.133.226.223] has joined #minecrafthelp
#1387 [17:21] * Mox [webchat@S0106f0f2496785a3.wk.shawcable.net] has joined #minecrafthelp
#1388 [17:21] <IM_JUST_SAD> ian sad
#1389 [17:21] <IM_JUST_SAD> Absol
#1390 [17:21] <Alex5> IM_JUST_SAD have you ever used mcleaks? im just curious?
#1391 [17:21] <IM_JUST_SAD> you need me gmail ?
#1392 [17:22] <IM_JUST_SAD> whats is mcleaks
#1393 [17:22] <IM_JUST_SAD> GreyBot
#1394 [17:22] <Mox> Does anyone know if @mihai responded to me, he said does anyone need help then my internet disconnected
#1395 [17:22] * Micheal [webchat@toroon4512w-lp140-02-50-101-224-52.dsl.bell.ca] has joined #minecrafthelp
#1396 [17:22] <IM_JUST_SAD> you can help me ?
#1397 [17:22] <Micheal> Hello
#1398 [17:23] <Alex5> we all need help but noone is here
#1399 [17:23] <NodnarbCO> Can anyone help with my problem?
#1400 [17:24] <Alex5> can you not login also? NodnarbCO
#1401 [17:24] <IM_JUST_SAD> please gus help me iam vrey sad for me account
#1402 [17:24] <IM_JUST_SAD> NodnarbCO
#1403 [17:24] <IM_JUST_SAD> you can.t login ?
#1404 [17:25] <IM_JUST_SAD> Absol you need me email addres ?
#1405 [17:26] <IM_JUST_SAD> @
#1406 [17:26] <NodnarbCO> I can login but when I try to launch it crashes
#1407 [17:26] <IM_JUST_SAD> NodnarbCO i cant login
#1408 [17:26] <IM_JUST_SAD> iam rest me password and me new passord dont work
#1409 [17:27] <Alex5> IM_JUST_SAD same
#1410 [17:27] * katia [webchat@host175-29-dynamic.250-95-r.retail.telecomitalia.it] has quit. (Quit: webchat.esper.net)
#1411 [17:27] <IM_JUST_SAD> why helper dont help we fast ?
#1412 [17:28] <IM_JUST_SAD> mojang have discord ?
#1413 [17:28] <Alex5> IM_JUST_SAD does it let you login on minecraft.net? cause it dont let me do that either
#1414 [17:29] <IM_JUST_SAD> no i cant in minecraft.net]
#1415 [17:29] <Alex5> same
#1416 [17:29] <IM_JUST_SAD> Alex5
#1417 [17:29] <IM_JUST_SAD> you have discord
#1418 [17:29] <IM_JUST_SAD> ?
#1419 [17:29] * Absol kicked IM_JUST_SAD from #minecrafthelp (Reason: M_JUST_SAD :Stop spamming)
#1420 [17:30] * SourTacoNinja [webchat@c-73-25-230-100.hsd1.or.comcast.net] has joined #minecrafthelp
#1421 [17:30] <Micheal> Hello, my name is Micheal from Microsoft how may I help you today?
#1422 [17:30] <SourTacoNinja> My Minecraft wont work and have tried everything I can think of
#1423 [17:30] * IM_JUST_SAD_ [webchat@185.133.226.223] has joined #minecrafthelp
#1424 [17:30] <Alex5> i cant login to my account on minecraft.net or the launcher but my friends are able to login to my account but i cant Micheal
#1425 [17:31] <IM_JUST_SAD_> Micheal
#1426 [17:31] <IM_JUST_SAD_> Alex5 you have discord ?
#1427 [17:31] <Alex5> IM_JUST_SAD_ no
#1428 [17:32] * IM_JUST_SAD_ [webchat@185.133.226.223] has quit. (Client Quit)
#1429 [17:32] <Micheal> Alex5 are you able to open the website?
#1430 [17:32] <NodnarbCO> I have a 2018 MacBook Pro and I am having trouble launching Minecraft. I recently dowloaded Minecraft on this device, having played it on my iMac for many years (and it works fine there), and the launcher works fine. However, when I click there "play" button my whole screen goes black and I can't click anything. I can hear it running in the backgr
#1431 [17:32] <NodnarbCO> ound, like the music, but I can't get it past the black screen.
#1432 [17:33] <Alex5> Micheal yes i can go on it but i cant login it wont let me click the button
#1433 [17:33] * IM_JUST_SAD_ [webchat@185.133.226.223] has joined #minecrafthelp
#1434 [17:33] <Micheal> if you are able to then there must be an error with your computer. If you cant then your network connection must be the problem.
#1435 [17:33] <IM_JUST_SAD_> okey help me iam waiting 6h
#1436 [17:33] <IM_JUST_SAD_> and 30 m
#1437 [17:34] <Micheal> Alex5 try using a different browser or restart your PC
#1438 [17:34] * Henry_ [webchat@ip174-66-197-194.cl.ri.cox.net] has joined #minecrafthelp
#1439 [17:35] <Henry_> Hello
#1440 [17:35] <SourTacoNinja> My Minecraft loads almost all the way then it freezes and crashes
#1441 [17:35] <IM_JUST_SAD_> Micheal
#1442 [17:35] <IM_JUST_SAD_> Micheal iam too cant login
#1443 [17:35] * Henry_ [webchat@ip174-66-197-194.cl.ri.cox.net] has quit. (Client Quit)
#1444 [17:35] * Micheal [webchat@toroon4512w-lp140-02-50-101-224-52.dsl.bell.ca] has joined #minecrafthelp
#1445 [17:36] <Micheal> Hello, I am Micheal from Microsoft how may I help you?
#1446 [17:36] <SourTacoNinja> My Minecraft loads almost all the way then it freezes and crashes
#1447 [17:36] * Riley [webchat@108-212-176-47.lightspeed.okcbok.sbcglobal.net] has joined #minecrafthelp
#1448 [17:37] * Riley [webchat@108-212-176-47.lightspeed.okcbok.sbcglobal.net] has quit. (Client Quit)
#1449 [17:37] <NodnarbCO> Michael I have a 2018 MacBook Pro and I am having trouble launching Minecraft. I recently dowloaded Minecraft on this device, having played it on my iMac for many years (and it works fine there), and the launcher works fine. However, when I click there "play" button my whole screen goes black and I can't click anything. I can hear it running in th
#1450 [17:37] <NodnarbCO> e background, like the music, but I can't get it past the black screen.
#1451 [17:37] <NodnarbCO> Is there any way to fix this?
#1452 [17:37] <IM_JUST_SAD_> Micheal
#1453 [17:37] <IM_JUST_SAD_> please help me
#1454 [17:38] <IM_JUST_SAD_> i cant login
#1455 [17:38] <IM_JUST_SAD_> in me account
#1456 [17:38] <IM_JUST_SAD_> and iam rest passowrd
#1457 [17:38] <IM_JUST_SAD_> and me new password dont work
#1458 [17:38] <Micheal> sorry I cannot help you with mac.
#1459 [17:39] <Micheal> are you sure you are typing you password correctly
#1460 [17:39] <IM_JUST_SAD_> yes
#1461 [17:39] <IM_JUST_SAD_> i copy the new passwof
#1462 [17:40] <IM_JUST_SAD_> password
#1463 [17:40] * IM_JUST_SAD_ [webchat@185.133.226.223] has quit. (Quit: webchat.esper.net)
#1464 [17:40] * Micheal [webchat@toroon4512w-lp140-02-50-101-224-52.dsl.bell.ca] has quit. (Client Quit)
#1465 [17:40] <SourTacoNinja> Well awsome
#1466 [17:41] * mina [webchat@cable-cgn.157.mtel.me] has joined #minecrafthelp
#1467 [17:41] * bigmankings [webchat@toroon3511w-lp130-05-65-94-218-196.dsl.bell.ca] has joined #minecrafthelp
#1468 [17:41] <bigmankings> Hi i have a question
#1469 [17:41] * IM_JUST_SAD_ [webchat@185.133.226.223] has joined #minecrafthelp
#1470 [17:41] <mina> i was trying to install minecraft and got crash report that the driver doesn't appear to support open gl
#1471 [17:41] <mina> https://paste.ubuntu.com/p/9ntvByZNnr/
#1472 [17:41] <bigmankings> my minecraft game is not able to open
#1473 [17:42] <IM_JUST_SAD_> pleass help me
#1474 [17:42] <bigmankings> and gets stuck on the mojang loading
#1475 [17:42] <mina> does anyone even answer here
#1476 [17:42] <bigmankings> i dont think so
#1477 [17:42] <mina> try searching on youtube maybe you'll get some help
#1478 [17:42] * bigmankings [webchat@toroon3511w-lp130-05-65-94-218-196.dsl.bell.ca] has quit. (Client Quit)
#1479 [17:42] <mina> idk what to do as well
#1480 [17:43] <mina> dammit
#1481 [17:43] <SourTacoNinja> this is the best
#1482 [17:44] * SourTacoNinja6 [webchat@c-73-25-230-100.hsd1.or.comcast.net] has joined #minecrafthelp
#1483 [17:44] * SourTacoNinja6 [webchat@c-73-25-230-100.hsd1.or.comcast.net] has quit. (Client Quit)
#1484 [17:44] <mina> hello
#1485 [17:45] * mina [webchat@cable-cgn.157.mtel.me] has quit. (Client Quit)
#1486 [17:45] * Tash [webchat@cpc80837-perr16-2-0-cust459.19-1.cable.virginm.net] has joined #minecrafthelp
#1487 [17:47] <Alex5> gonna report the purchase as fraud to my bank and get my money back fuck this
#1488 [17:47] <Absol> Alex5: Please keep it civil
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#1490 [17:48] * Micheal [webchat@toroon4512w-lp140-02-50-101-224-52.dsl.bell.ca] has joined #minecrafthelp
#1491 [17:48] <Tash> Hey I remember my login details for my old minecraft off by heart but when I tried migrating it said I got it wrong? Also asked for the email I used for that account but I don't remember using my email back in the day. I sent them my transaction code and I'm waiting for a reply but I'm wondering if I missed anything and I'm very eager to play the g
#1492 [17:48] <Tash> ame now so if anyone has any advice I'd be very grateful. Thank you
#1493 [17:49] * Alex5 [webchat@104.156.124.43.cablemodem.imctv.com] has quit. (Quit: webchat.esper.net)
#1494 [17:50] * Mox [webchat@S0106f0f2496785a3.wk.shawcable.net] has quit. (Quit: webchat.esper.net)
#1495 [17:50] <Micheal> Hello, I am Micheal form Microsoft how may I help you?
#1496 [17:51] <Tash> I sent a message at 23:49
#1497 [17:53] * NodnarbCO [webchat@cpe-172-88-217-195.socal.res.rr.com] has quit. (Quit: webchat.esper.net)
#1498 [17:53] <Micheal> They are probably trying to confirm your account because you are unaware of the email address
#1499 [17:54] <Tash> Was there ever a time they never used email addresses? Thank you for responding
#1500 [17:55] <Micheal> as long as I know Minecraft always used email addresses.
#1501 [17:55] <Tash> So whoever purchased the account would it be their address (my brother bought it me back in 2011)
#1502 [17:57] * IM_JUST_SAD_ [webchat@185.133.226.223] has joined #minecrafthelp
#1503 [17:57] <IM_JUST_SAD_> hi
#1504 [17:58] <Micheal> yes it would most likely be your brothers email address
#1505 [17:58] <Tash> Thank you I'll try his
#1506 [17:59] <Micheal> no problem, and good luck.
#1507 [18:00] <IM_JUST_SAD_> Micheal
#1508 [18:00] <Tash> Didn't work but thank you Micheal I appreciate the help
#1509 [18:01] <Micheal> hello I am Micheal from Microsoft, how may I help you.
#1510 [18:01] <IM_JUST_SAD_> Micheal
#1511 [18:01] <IM_JUST_SAD_> pleass help me
#1512 [18:01] <IM_JUST_SAD_> i cant login
#1513 [18:01] * agv_72 [webchat@static-ip-77-89-107-178.promax.media.pl] has joined #minecrafthelp
#1514 [18:01] <Micheal> are you trying to login into your Minecraft account/
#1515 [18:01] <IM_JUST_SAD_> Micheal i love you <3
#1516 [18:02] <IM_JUST_SAD_> yes
#1517 [18:02] <IM_JUST_SAD_> i was waiting 7h
#1518 [18:02] * agv_72 [webchat@static-ip-77-89-107-178.promax.media.pl] has quit. (Client Quit)
#1519 [18:03] * FangC559 [webchat@cpe-70-112-63-213.austin.res.rr.com] has joined #minecrafthelp
#1520 [18:03] <Micheal> are you getting your password or username incorrect?
#1521 [18:03] <IM_JUST_SAD_> yes yes
#1522 [18:03] <FangC559> hi how do you purchus mincoins on a windos 10 pc whithout an xbox acount?
#1523 [18:03] <Micheal> is it your password? or username?
#1524 [18:04] <IM_JUST_SAD_> expect the password
#1525 [18:04] <Micheal> to purchase mincoins on windows 10 pc you will need a Microsoft account
#1526 [18:04] <FangC559> i have one
#1527 [18:05] <Micheal> instead of using your xbox account use your Microsoft account
#1528 [18:05] <IM_JUST_SAD_> expect the password
#1529 [18:05] <Micheal> So you have password but not your username
#1530 [18:05] * FangC559 [webchat@cpe-70-112-63-213.austin.res.rr.com] has quit. (Client Quit)
#1531 [18:05] <IM_JUST_SAD_> no no i have the username
#1532 [18:06] <Micheal> so you have forgotten your password
#1533 [18:06] <IM_JUST_SAD_> i have the old password and hacker hacked me passowrd
#1534 [18:06] <IM_JUST_SAD_> and i have gmail
#1535 [18:07] <IM_JUST_SAD_> emil addres
#1536 [18:07] <Micheal> ok do you have access to that email address
#1537 [18:07] <IM_JUST_SAD_> i am rest me passowrd and me new password dont work
#1538 [18:08] <Micheal> did you forget your new password or type it in incorrectly?
#1539 [18:09] <IM_JUST_SAD_> no i copy the new password
#1540 [18:09] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has quit. (Quit: Leaving)
#1541 [18:09] <Micheal> would you like to reset your password?
#1542 [18:10] <IM_JUST_SAD_> yes i like
#1543 [18:10] <IM_JUST_SAD_> please
#1544 [18:10] <Micheal> There must be an error with the password you chose and the password you entered
#1545 [18:10] <Micheal> So you would have to reset your password again.
#1546 [18:10] <IM_JUST_SAD_> yes
#1547 [18:11] <IM_JUST_SAD_> iam rest password 13
#1548 [18:11] <IM_JUST_SAD_> Once
#1549 [18:11] <Micheal> reseting your password may take some time however because you have recently reseted your password
#1550 [18:12] <IM_JUST_SAD_> iam wait 3 days
#1551 [18:12] <IM_JUST_SAD_> and no
#1552 [18:12] <IM_JUST_SAD_> and i cant login
#1553 [18:13] <Micheal> you cannot login because there is an error with your password
#1554 [18:13] <Micheal> so you would like to reset your password
#1555 [18:13] <IM_JUST_SAD_> no
#1556 [18:13] <IM_JUST_SAD_> ok
#1557 [18:13] <IM_JUST_SAD_> iam now rest me passowrd
#1558 [18:14] <Micheal> ok
#1559 [18:14] * Blueleader53 [webchat@cpe-45-37-53-41.nc.res.rr.com] has joined #minecrafthelp
#1560 [18:15] <Blueleader53> Hey, anybody here?
#1561 [18:15] * Nardalaran [webchat@bras-vprn-mtrlpq2320w-lp140-01-70-27-195-62.dsl.bell.ca] has joined #minecrafthelp
#1562 [18:15] <Nardalaran> Hi, I just wanted to request some help
#1563 [18:15] <Micheal> Hello I am Micheal from Microsoft how may I help you?
#1564 [18:15] <IM_JUST_SAD_> ok iam rest password and i can.t againe
#1565 [18:15] <Nardalaran> I've been trying to log in to my Minecraft account for a couple of days now
#1566 [18:16] <Nardalaran> I keep getting the Invalid Username or Password error
#1567 [18:16] <IM_JUST_SAD_> Blueleader53
#1568 [18:16] <IM_JUST_SAD_> i cant login
#1569 [18:16] <Micheal> IM_JUST_SAD_ You will have to wait some time until you are able to reset your password again.
#1570 [18:16] * jayson [webchat@ip70-163-189-202.ph.ph.cox.net] has joined #minecrafthelp
#1571 [18:16] <Blueleader53> Hey Micheal, who were you helping?
#1572 [18:17] <jayson> i need help my table is not installing mincraft
#1573 [18:17] <IM_JUST_SAD_> Micheal you have discord
#1574 [18:17] <Micheal> Nardalaran Have you forgotten your username, password or both.
#1575 [18:17] <Blueleader53> Thats a pretty advanced table...
#1576 [18:17] <IM_JUST_SAD_> Micheal you have discord >? ?
#1577 [18:17] <Micheal> Blueleader53 I was helping IM_JUST_SAD_
#1578 [18:18] <Blueleader53> You got it, I'll wait
#1579 [18:18] * commando [webchat@ip72-201-45-152.ph.ph.cox.net] has joined #minecrafthelp
#1580 [18:18] <Micheal> IM_JUST_SAD_ I do have a discord.
#1581 [18:18] <IM_JUST_SAD_> Micheal
#1582 [18:18] <commando> hello?
#1583 [18:18] <IM_JUST_SAD_> ok
#1584 [18:18] <jayson> no i hav geting it now
#1585 [18:18] <Nardalaran> Micheal Hello, I use my email to log in and I've reset my password multiple times writing it down each time. I can't login to the launcher or the Minecraft website but am able to login to the official Mojang website
#1586 [18:18] <Micheal> Hello I am Micheal from Microsoft how may I help you?
#1587 [18:19] <IM_JUST_SAD_> Micheal i have discord
#1588 [18:19] <IM_JUST_SAD_> me name is
#1589 [18:19] <IM_JUST_SAD_> mus111#6357
#1590 [18:19] <IM_JUST_SAD_> add me ?
#1591 [18:19] * BWHall [webchat@108-196-7-236.lightspeed.ltrkar.sbcglobal.net] has joined #minecrafthelp
#1592 [18:19] <IM_JUST_SAD_> Micheal ?
#1593 [18:20] <Micheal> Nardalaran try reinstalling Minecraft and logining into Minecraft from there.
#1594 [18:20] * Meme14ord [webchat@104-218-69-205.dynamic.allophone.net] has joined #minecrafthelp
#1595 [18:20] <commando> I need help with vr mc
#1596 [18:20] <jayson> ok what is your unermane for disord michel
#1597 [18:20] <IM_JUST_SAD_> Micheal you add me ?
#1598 [18:21] <Micheal> IM_JUST_SAD_ I am sorry. I don't think ill be able to add you on discord.
#1599 [18:21] <jayson> yes
#1600 [18:21] <Nardalaran> Micheal Oki, I'll delete the launcher and try again. I haven't installed the game itself yet however.
#1601 [18:21] * BWHall [webchat@108-196-7-236.lightspeed.ltrkar.sbcglobal.net] has quit. (Client Quit)
#1602 [18:22] <Micheal> Nardalaran If you are unable to reinstall Minecraft then try using a different browser.
#1603 [18:22] <Meme14ord> Hey, basically whenever I try to login to a minecraft server it says "Failed to login: Invalid Token" My account is a normal premium account- not cracked and I need help- here's a video of it: https://www.hippovideo.io/video/play/kz_us6ilYN4XytoDFOWNeO6oDTNc6UelwzbdzUj5uvU
#1604 [18:22] <IM_JUST_SAD_> micheal undefinedTo help me iam so sad
#1605 [18:23] <IM_JUST_SAD_> Micheal ok i cant login now :(
#1606 [18:23] <Micheal> Meme14ord I am sorry but I am unable to help you in this situation.
#1607 [18:24] <Meme14ord> Okay, should I email support?
#1608 [18:24] <IM_JUST_SAD_> micheal undefinedTo help me iam so sad
#1609 [18:24] * ghost [webchat@cable-066-037-078-215.citizip.com] has joined #minecrafthelp
#1610 [18:24] <IM_JUST_SAD_> Micheal ok i cant login now :( :((
#1611 [18:24] <Micheal> yes. that would be a good idea.
#1612 [18:24] <Meme14ord> Ok thanks
#1613 [18:25] * Meme14ord [webchat@104-218-69-205.dynamic.allophone.net] has quit. (Client Quit)
#1614 [18:25] * Cezar [webchat@86-120-243-87.rdsnet.ro] has joined #minecrafthelp
#1615 [18:25] <Micheal> IM_JUST_SAD_ you will be unable to reset your password for some time. However you will be able soon.
#1616 [18:25] <Cezar> hello
#1617 [18:25] <Cezar> i cant acces my account
#1618 [18:25] <Micheal> IM_JUST_SAD_ This is because you have recently reset your password.
#1619 [18:25] * ghost [webchat@cable-066-037-078-215.citizip.com] has quit. (Client Quit)
#1620 [18:25] <Cezar> i made it when i was a kid
#1621 [18:25] <IM_JUST_SAD_> Micheal give you email and me new password ?
#1622 [18:26] <Micheal> Hello I am Micheal from Microsoft, how may I help you.
#1623 [18:26] <Cezar> i pressed the "forgot password" but i didnt recive any email
#1624 [18:26] <IM_JUST_SAD_> Micheal give you email and me new password ? ?
#1625 [18:27] <jayson> how to get discord
#1626 [18:27] <Cezar> can someone help me
#1627 [18:27] <Micheal> IM_JUST_SAD_ what is your discord I will be ablt to message you further from there.
#1628 [18:27] <Micheal> Hello Cezar how may I help you?
#1629 [18:27] <Cezar> I can t acces my acount
#1630 [18:27] <IM_JUST_SAD_> mus111#6357
#1631 [18:28] <Cezar> i forgot the password
#1632 [18:28] <Micheal> Jayson just go to https://discordapp.com/
#1633 [18:28] <IM_JUST_SAD_> this is me discord
#1634 [18:28] <IM_JUST_SAD_> Micheal me discord is mus111#6357
#1635 [18:29] <Cezar> Micheal i pressed the "forgot password" but didnt recive anything
#1636 [18:29] <Micheal> ok thank you I will be contacting you soon
#1637 [18:29] <IM_JUST_SAD_> me ?
#1638 [18:29] <Micheal> you will need to know the email you made the account on Cezar
#1639 [18:30] <IM_JUST_SAD_> Micheal me ?
#1640 [18:30] <Cezar> i know it
#1641 [18:30] <Micheal> yes IM_JUST_SAD
#1642 [18:30] <IM_JUST_SAD_> yayy me account is back thanks you i love you <333
#1643 [18:30] <Cezar> Micheal i know the account
#1644 [18:31] <IM_JUST_SAD_> Micheal i lovr you thanks you
#1645 [18:31] <IM_JUST_SAD_> Micheal you need credits ?
#1646 [18:31] <IM_JUST_SAD_> Micheal please add me now
#1647 [18:32] <Micheal> so reset your password and a verification email will be sent to your email address.
#1648 [18:32] <Nardalaran> Micheal Okay, I reinstalled the launcher and still get the Invalid Username or Password
#1649 [18:32] <jayson> had michel i have dicord
#1650 [18:32] <Cezar> Micheal i did but didnt recive anything
#1651 [18:33] <jayson> my uneername is jayson
#1652 [18:33] <Nardalaran> To recap I've reset my password multiple times throughout this week and none of those times have worked
#1653 [18:33] <IM_JUST_SAD_> Micheal add me now pleasee
#1654 [18:34] <Micheal> Nardalaran this problem seems that I cant help in this situation.
#1655 [18:34] <IM_JUST_SAD_> Micheal whats your name in discord ?/
#1656 [18:35] * spartan [webchat@198.52.36.54] has joined #minecrafthelp
#1657 [18:35] <Micheal> Nardalaran I recommend that you contact Mojang about this problem as it seems there is an error in mojang
#1658 [18:36] <jayson> michel you add i on discoed
#1659 [18:36] <Nardalaran> Micheal Can I contact them by phone or email?
#1660 [18:36] <Micheal> Nardalaran by email
#1661 [18:36] <jayson> what is your discord username
#1662 [18:37] <Cezar> Micheal can u help me? I didnt recive a reset pass email
#1663 [18:37] <Nardalaran> Micheal Oki, thanks and have a nice day
#1664 [18:37] <spartan> Is the login button on the website a known issue?
#1665 [18:37] * IM_JUST_SAD_ [webchat@185.133.226.223] has quit. (Quit: webchat.esper.net)
#1666 [18:38] <jayson> did you try to make a new discord accout michel
#1667 [18:38] <Micheal> spartan there have been some issues but most of the time it is because of the network connection.
#1668 [18:39] <Micheal> Cezar you tried reseting your password but you didn't get your password verification?
#1669 [18:39] <Cezar> Micheal yess
#1670 [18:40] <spartan> Mine or their side?
#1671 [18:40] <Micheal> spartan most likely it is from your side however there is a chance it could be mojangs
#1672 [18:40] * spartan [webchat@198.52.36.54] has quit. (Quit: webchat.esper.net)
#1673 [18:41] * jordan3 [webchat@072-177-229-104.res.spectrum.com] has joined #minecrafthelp
#1674 [18:41] <Micheal> Cezar are you checking the email address accolated with that account?
#1675 [18:41] * Nardalaran [webchat@bras-vprn-mtrlpq2320w-lp140-01-70-27-195-62.dsl.bell.ca] has quit. (Quit: webchat.esper.net)
#1676 [18:42] <jordan3> how , if possible can i change my java edition to the bedrock edition? i cant play with my friends
#1677 [18:42] <Micheal> *associated
#1678 [18:42] <jordan3> i bought the wrong wone
#1679 [18:42] <Micheal> jordan3 bedrock edition?
#1680 [18:42] <Cezar> Micheal yess i checked
#1681 [18:43] <jordan3> yeah the one where its cross compatible with switch and xbox
#1682 [18:43] <Micheal> I am sorry Jordan3 but to my knowledge there is no such thing as the bedrock version
#1683 [18:43] * aleetzuuh [webchat@customer-MOR-82-237.megared.net.mx] has joined #minecrafthelp
#1684 [18:43] <Micheal> jordan3 I am sorry for the confusion
#1685 [18:44] * aleetzuuh [webchat@customer-MOR-82-237.megared.net.mx] has quit. (Client Quit)
#1686 [18:44] <Cezar> Micheal yess i checked
#1687 [18:44] <jordan3> is there one that does that then?
#1688 [18:44] <jordan3> and what would it be called
#1689 [18:44] <Micheal> I am not very familiar with this edition of Minecraft I recommend you email Mojang about this issue
#1690 [18:44] * jordan3 [webchat@072-177-229-104.res.spectrum.com] has quit. (Client Quit)
#1691 [18:44] <Cezar> Micheal yess i checked
#1692 [18:46] <Micheal> Cezar is your email getting the notification or not?
#1693 [18:46] * Carly [webchat@208.84.70.119] has joined #minecrafthelp
#1694 [18:47] <Cezar> Micheal no i didnt get anything on email
#1695 [18:48] <Carly> We are not able to connect to Minecraft from our Nintendo Switch using our Microsoft username and password. We get this message: Error Message: "Failed to Log In. Tried to Sign You in to Microsoft Account But Something Went Wrong." (Minecraft)
#1696 [18:48] <jayson> https://discord.gg/qkaA8D that is my link to my minecraft sever
#1697 [18:48] <Cezar> Micheal no i didnt get anything on email
#1698 [18:48] <Micheal> the email you entered is the one linked with that account correct?
#1699 [18:48] <Cezar> Micheal yess
#1700 [18:48] <Micheal> jayson thank you for your invite.
#1701 [18:49] <jayson> okay
#1702 [18:49] <Micheal> Cezar there might be an issue with your network connection for it not to send an email.
#1703 [18:49] * Carly [webchat@208.84.70.119] has quit. (Client Quit)
#1704 [18:49] <jayson> https://discord.gg/2TfNSsQ link for my discord
#1705 [18:49] <Cezar> Micheal well i can talk to you right?
#1706 [18:50] <Cezar> Micheal so how am i having a network problem
#1707 [18:50] * Carly [webchat@208.84.70.119] has joined #minecrafthelp
#1708 [18:50] <jayson> join already
#1709 [18:50] <Micheal> Cezar try reseting your password from your launcher.
#1710 [18:51] <Cezar> Micheal ok
#1711 [18:51] <Micheal> I am sorry jayson I cannot join at the moment.
#1712 [18:51] <Carly> I’m getting the following error code when trying to login to Minecraft on Nintendo switch: Error Message: "Failed to Log In. Tried to Sign You in to Microsoft Account But Something Went Wrong." (Minecraft)
#1713 [18:52] <Micheal> Carly I am sorry but I am not very familiar with the Nintendo switch version of Minecraft I recommend that you contact Mojang about this problem.
#1714 [18:52] <Carly> Will do. Sent them an email, but apparently there’s a backlog.
#1715 [18:53] * Carly [webchat@208.84.70.119] has quit. (Client Quit)
#1716 [18:55] <Micheal> trying sending another email to Mojang if there is still a backlog trying sending an email at a later time.
#1717 [18:57] * Micheal [webchat@toroon4512w-lp140-02-50-101-224-52.dsl.bell.ca] has quit. (Quit: webchat.esper.net)
#1718 [18:57] <jayson> what is our fournumber for your account for issscord
#1719 [19:06] * Micheal [webchat@toroon4512w-lp140-02-50-101-224-52.dsl.bell.ca] has joined #minecrafthelp
#1720 [19:07] <Micheal> Hello I am Micheal from Microsoft how may I help you?
#1721 [19:08] * StompsTV [webchat@104.156.124.43.cablemodem.imctv.com] has joined #minecrafthelp
#1722 [19:08] * Roger [webchat@CPE00fc8dcca9d3-CM00fc8dcca9d0.cpe.net.cable.rogers.com] has joined #minecrafthelp
#1723 [19:08] <Roger> Hello
#1724 [19:08] * CaptainSalvation [webchat@76-254-99-26.lightspeed.frsnca.sbcglobal.net] has joined #minecrafthelp
#1725 [19:08] <StompsTV> it says invalid username/password but my stuff is correct
#1726 [19:08] <Micheal> Hello Roger how may I help you?
#1727 [19:08] <CaptainSalvation> I can't remember my email I used
#1728 [19:09] <Micheal> would you like to reset you password StompsTV?
#1729 [19:10] <StompsTV> Micheal my password is correct, my friend can log into it but i cant & i bought it yesterday
#1730 [19:10] <Micheal> Captain Salvation did you forget your username or password?
#1731 [19:10] <Micheal> Stomps your friend can log into your account and you cant?
#1732 [19:10] <CaptainSalvation> well I know my username
#1733 [19:10] <Roger> Does anybody need help
#1734 [19:10] <CaptainSalvation> and I think my password is correct
#1735 [19:10] <Micheal> StompsTV is that correct?
#1736 [19:11] <StompsTV> Micheal yes and i tried to log into his and it would let me, and its been like this since i bought it
#1737 [19:11] <StompsTV> wouldnt
#1738 [19:11] <StompsTV> wouldnt let me
#1739 [19:11] <Micheal> CaptainSalvation trying logging into your account and if you cant then your password may incorrect.
#1740 [19:12] <CaptainSalvation> on what?>
#1741 [19:12] <Micheal> so you tried logging into your friends account and it worked. StompsTV
#1742 [19:12] <CaptainSalvation> mc web site?
#1743 [19:12] <StompsTV> Micheal no it wouldnt work either
#1744 [19:13] <Micheal> CaptainSalvation use the Minecraft website.
#1745 [19:13] <CaptainSalvation> ok
#1746 [19:13] <CaptainSalvation> but I can't login using my username unless I created my account before 2012
#1747 [19:13] <CaptainSalvation> so I have to use my email
#1748 [19:13] <Micheal> StompsTV so it wouldn't let you run any Minecraft account on your pc? is this correct StompsTv?
#1749 [19:14] <StompsTV> Micheal yes correct, it will let me login on the mojang website but not the launcher
#1750 [19:14] <CaptainSalvation> and on the regular site I have to have a email
#1751 [19:14] <Micheal> CaptainSalvation try remembering your email
#1752 [19:15] <CaptainSalvation> I tried and all my attempts have failed
#1753 [19:15] <CaptainSalvation> it seems I don't have that email saved anymore
#1754 [19:15] <Micheal> StompsTV there seems to be an issue with your account in that case for further help I recommend you email Mojang about this issue.
#1755 [19:15] <CaptainSalvation> since it was an email I used like 4 years ago
#1756 [19:15] * StompsTV [webchat@104.156.124.43.cablemodem.imctv.com] has quit. (Quit: webchat.esper.net)
#1757 [19:16] * croc [webchat@216.180.133.66] has joined #minecrafthelp
#1758 [19:17] <Micheal> CaptainSalvation if you are unable to remember your email then I recommend you contact Mojang about this issue.
#1759 [19:17] <croc> im spinning around uncontrollably when I attempt to move the camera and cant figure out how to fix it
#1760 [19:17] <CaptainSalvation> ok
#1761 [19:17] <CaptainSalvation> ok
#1762 [19:17] * CaptainSalvation [webchat@76-254-99-26.lightspeed.frsnca.sbcglobal.net] has left #minecrafthelp
#1763 [19:18] <croc> can somebody tell me how to fix it? its unplayable like this
#1764 [19:18] <Roger> I can help you croc, but I need your discord.
#1765 [19:19] <croc> can you not walk me through it here?
#1766 [19:19] <Roger> I will attempt to but It's easier to do it through discord
#1767 [19:20] <Micheal> Roger it appears you are already helping this customer I will help anyone else who may have issues.
#1768 [19:20] <croc> sorry I cant use discord right now... :(
#1769 [19:20] <Roger> That's okay
#1770 [19:22] <croc> does this happen often?
#1771 [19:22] <Roger> Go to settings then check your sensitivity and put it down that might be the problem it is too high
#1772 [19:23] <croc> i tried that first and it only makes me spin slower. my camera is locked to the ground and the slightest movement sends me into a spiral
#1773 [19:24] <Roger> Are you on a Laptop or Desktop
#1774 [19:24] <croc> laptop
#1775 [19:25] <Roger> Do you have a mouse plugged in or not
#1776 [19:25] <croc> i do not own a mouse, im using the trackpad
#1777 [19:26] * lloydnguyen [webchat@101-100-131-23.myrepublic.co.nz] has joined #minecrafthelp
#1778 [19:27] <lloydnguyen> hi
#1779 [19:27] * Red2 [webchat@70-138-34-12.lightspeed.hstntx.sbcglobal.net] has joined #minecrafthelp
#1780 [19:27] <Micheal> lloydnguyen hello how may I help you?
#1781 [19:27] <lloydnguyen> I have an error that when my minecraft launcher is at Setting user: the game never responds
#1782 [19:27] <Roger> Close minecraft and reopen it if the problem is still happening then restart your computer
#1783 [19:28] <lloydnguyen> I did and It's still happening
#1784 [19:28] <croc> i did that over the last 2 days and the problem continues Roger
#1785 [19:28] <Red2> Hi. I have not used my account in 5-6 years. I can't remember my security questions and it says the email I signed up with no longer exists. Is there a way I can reset my email and reset my security questions?
#1786 [19:28] <Roger> Did you try reinstalling minecraft croc
#1787 [19:29] <croc> i do not know how to do that...
#1788 [19:29] <Micheal> lloydnguyen try unisatlling and reinstalling Minecraft that might fix your problem
#1789 [19:29] <lloydnguyen> I will try
#1790 [19:30] <Roger> delete minecraft from your files croc
#1791 [19:30] <Roger> or
#1792 [19:30] <Red2> will I need to delete my account and buy Minecraft again?
#1793 [19:30] <Micheal> Red2 if you are unable to access your email I recommend you contact Mojang about this situation. If you know your username and password you should be fine.
#1794 [19:31] <Red2> Micheal Okay will do. Thanks a lot!
#1795 [19:32] <Micheal> no problem Red2. Good Luck!
#1796 [19:34] <Roger> croc go to minecraft.net sign in and reinstall the minecraft installer
#1797 [19:34] * TheLemonater [webchat@c-73-67-2-71.hsd1.mo.comcast.net] has joined #minecrafthelp
#1798 [19:35] <lloydnguyen> I tried doing that and the problem still continues\
#1799 [19:35] * James [webchat@wsip-184-188-64-240.sd.sd.cox.net] has joined #minecrafthelp
#1800 [19:36] * James [webchat@wsip-184-188-64-240.sd.sd.cox.net] has quit. (Client Quit)
#1801 [19:36] <croc> Roger i reinstalled it and when i loaded up a world i was still locked looking down with a spinning camera
#1802 [19:37] <Micheal> lloydnguyen are you a windows, mac or Linux user?
#1803 [19:37] <lloydnguyen> windows
#1804 [19:38] <Micheal> I recommend that you go and install the alternative download
#1805 [19:39] * wowbro [webchat@adsl-71-142-209-17.dsl.scrm01.pacbell.net] has joined #minecrafthelp
#1806 [19:39] <Micheal> Minecraft.exe I believe instead of Minecraft.msi. lloydnguyen.
#1807 [19:39] <lloydnguyen> where is that?
#1808 [19:39] <Micheal> on Minecraft.net
#1809 [19:40] <Roger> there might be a problem with your trackpad then croc
#1810 [19:40] <wowbro> my mc keeps crashing whenever I try to load up any version
#1811 [19:41] <wowbro> I keep getting this crash report
#1812 [19:41] <Micheal> wowbro try uninstalling and reinstalling minecraft
#1813 [19:41] <wowbro> https://paste.gg/p/anonymous/67e99ce56b824c14866d580083c89750
#1814 [19:41] <croc> my mouse works fine on everything else. the camera doesn't respond properly to my actions
#1815 [19:41] <wowbro> I already tried that
#1816 [19:41] <croc> it just spins randomly
#1817 [19:42] <Micheal> wowbro are you a windows, mac or Linux user?
#1818 [19:42] <wowbro> windows
#1819 [19:42] <lloydnguyen> It's still the same problem
#1820 [19:42] <wowbro> I think it could be because of my outdated graphics card. but I don't know
#1821 [19:43] <Potato2> hello, im trying to playing minecraft, but it wont let me click anything on the main menu and if it does i cant look around in servers. Any way i can fix this
#1822 [19:43] * TheLemonater [webchat@c-73-67-2-71.hsd1.mo.comcast.net] has quit. (Quit: webchat.esper.net)
#1823 [19:43] <Micheal> I recommend you download the alternative version of Minecraft windows edition.
#1824 [19:44] <Roger> croc then contact Mojang about this situation because if it is about minecraft they can help you
#1825 [19:44] <Micheal> lloydguyen I am sorry but I believe that I can no longer help you in your situation I recommend that you contact Mojang about this issue or it may have already been solved on the Minecraft website.
#1826 [19:45] <lloydnguyen> thanks for helping
#1827 [19:45] * lloydnguyen [webchat@101-100-131-23.myrepublic.co.nz] has quit. (Quit: webchat.esper.net)
#1828 [19:45] <Micheal> no problem lloydnguyen good luck.
#1829 [19:45] <Potato2> Hey guys, how are you all doing today
#1830 [19:46] <croc> im just following the links from the site and wound up here... im not sure how to properly contact them
#1831 [19:47] <Micheal> Potato2 is your mouse functioning properly.
#1832 [19:48] <Potato2> yes it is
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#1835 [19:49] <Micheal> i am sorry i am not an expert in this types of situations but i believe roger may be able to help you.
#1836 [19:49] <wowbro> what should I do?
#1837 [19:49] <Roger> potato2 do you have minecraft
#1838 [19:49] <Potato2> alright no problem thank you
#1839 [19:49] <Potato2> yessir i do
#1840 [19:49] <Roger> does it work
#1841 [19:50] <Potato2> yes ive had it for 7 years and had no issues with it until recent
#1842 [19:50] <Micheal> wowbro you may be correct. If your graphics card isoutdated Minecraft may not function properly
#1843 [19:50] <wowbro> Okay, Im getting a new pc in a few weeks anyway. Thanks for your help
#1844 [19:51] <Micheal> no problem wowbro. good luck with your situation.
#1845 [19:52] <Roger> Potato2 Would you like to contact me on discord, it would be much easier
#1846 [19:53] <Potato2> yeah im fine with that
#1847 [19:54] * ErikMortal [webchat@31-43-171-181.fibertel.com.ar] has joined #minecrafthelp
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#1849 [19:55] * Potato2 [webchat@c-69-139-51-181.hsd1.fl.comcast.net] has joined #minecrafthelp
#1850 [19:56] <ErikMortal> i need help: The game crashed whilst mouseclicked event handler
#1851 [19:56] <ErikMortal> Error: java.lang.IllegalStateException: failed to create a child event loop
#1852 [19:57] * Aidan [webchat@cpe-172-100-193-184.nycap.res.rr.com] has joined #minecrafthelp
#1853 [19:58] <ErikMortal> hi
#1854 [19:58] <Aidan> I dont have access to my old email anymore because that site doesn't exist and i dont remember my password because i was young when i mad eit
#1855 [19:58] <ErikMortal> i need help: The game crashed whilst mouseclicked event handler. Error: java.lang.IllegalStateException: failed to create a child event loop
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#1861 [20:01] <MrManiac> Hello
#1862 [20:02] <MrManiac> I cannot log in i crash whenever I open my launcher
#1863 [20:04] <croc> i still need help with my camera issue please
#1864 [20:06] <MrManiac> I dont know how to fix this
#1865 [20:06] <MrManiac> My minecraft crashes when the launcher opens
#1866 [20:12] * Jake [webchat@c-98-208-154-71.hsd1.fl.comcast.net] has joined #minecrafthelp
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#1868 [20:13] * Jake is now known as Guest90549
#1869 [20:14] <Guest90549> Hello, looking for some help with inviting people to my server. The server is functional and i can join using my ip, however when i try to join using my public ip it fails to connect. I have already port forwarded in the router settings.
#1870 [20:20] * croc [webchat@216.180.133.66] has quit. (Quit: webchat.esper.net)
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#1874 [20:31] * DarkFalconRS [webchat@pool-100-8-241-150.nwrknj.fios.verizon.net] has joined #minecrafthelp
#1875 [20:31] <DarkFalconRS> Hello
#1876 [20:32] <DarkFalconRS> So, I can't login to Minecraft it says invalid username or password. I tried doing this several times (both email and username) for 10 minutes straight
#1877 [20:32] * Lord_of_Life_ [~Lord@46.217.15.249] has quit. (Ping timeout: 189 seconds)
#1878 [20:32] <DarkFalconRS> I tried resetting my password and that doesn't work
#1879 [20:37] <DarkFalconRS> rip
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#1881 [20:38] * Cy [webchat@d24-204-212-246.home4.cgocable.net] has joined #minecrafthelp
#1882 [20:38] <lily1> hello! is anyone here familiar with macbook airs?
#1883 [20:40] * smasg [webchat@121-75-111-55.dyn.vf.net.nz] has joined #minecrafthelp
#1884 [20:41] <Cy> Heya! I'm having issues with my Minecraft launcher. It opens but will not display on my desktop. My computer recognizes that it's open but for some reason it refuses to let me see/use it. I have tried reinstalling it with no luck. Thanks in advance for the help:)
#1885 [20:41] <smasg> hi im my minecraft has been haveing problems with not responding for like 20mins since i reinstalled it a few months ago
#1886 [20:44] <DarkFalconRS> nobody fucking answers
#1887 [20:44] <Absol> DarkFalconRS: Please keep it civil
#1888 [20:44] <DarkFalconRS> No
#1889 [20:44] <DarkFalconRS> Fuck you
#1890 [20:44] * Absol kicked DarkFalconRS from #minecrafthelp (Reason: arkFalconRS :Keep it civilized, you are just a human being)
#1891 [20:45] * brunomonts [webchat@b18de487.virtua.com.br] has joined #minecrafthelp
#1892 [20:46] <brunomonts> hi guys!
#1893 [20:46] <lily1> is anyone familiar with mac's at all??
#1894 [20:47] * Nick9 [webchat@162-201-212-140.lightspeed.frokca.sbcglobal.net] has joined #minecrafthelp
#1895 [20:48] <Nick9> Anyone online?
#1896 [20:48] <brunomonts> hey, big question here i bought the java version, but intended to play cross platforms with friends. Now I learned that this is only possible in the Windows 10 version. Does anyone know if they could change it?
#1897 [20:49] <Nick9> Every time I try to load a world I get "the game crashed whilst mouse clicked event handler" every time. Any way to fix it? Not an issue with antivirus or firewall
#1898 [20:50] * xx [webchat@pool-71-183-210-188.nycmny.fios.verizon.net] has joined #minecrafthelp
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#1900 [20:50] * population101 [webchat@cpe-120-147-24-78.vb11.vic.asp.telstra.net] has joined #minecrafthelp
#1901 [20:51] <population101> is anyone here?
#1902 [20:51] <Nick9> yee
#1903 [20:51] <population101> are you a helper
#1904 [20:51] * Cy [webchat@d24-204-212-246.home4.cgocable.net] has joined #minecrafthelp
#1905 [20:51] * Cy [webchat@d24-204-212-246.home4.cgocable.net] has quit. (Client Quit)
#1906 [20:51] <Nick9> Nope, need help though
#1907 [20:51] <population101> me too
#1908 [20:51] <Nick9> Cant even get the game to play
#1909 [20:51] <population101> whats your problem?
#1910 [20:52] <Nick9> "the game crashed whilst mouse clicked event handler" every time i load a world
#1911 [20:52] <population101> Mine is that I am not recieving the reset password emails
#1912 [20:52] <Nick9> windows 10 edition works fine but java isnt working
#1913 [20:52] <xx> my thing says Failed to load URL mojang://launcher/index.html with error ERR_FAILED (-2). when I try to open minecraft
#1914 [20:52] <Nick9> Are you using killer wifi by chance?
#1915 [20:52] <lily1> Mine won't even let me open the launcher :/
#1916 [20:52] * angel1617 [webchat@cpe-203-40-36-19.nb05.nsw.asp.telstra.net] has joined #minecrafthelp
#1917 [20:53] <angel1617> I can't find my old email account
#1918 [20:53] <xx> try checking your spam folder
#1919 [20:53] <population101> tried
#1920 [20:53] <angel1617> what do you mean
#1921 [20:53] <Nick9> What email is it? Gmail, outlook, etc. I personally have issues with outlook using the web client sometimes
#1922 [20:54] <xx> wait can u guys see this
#1923 [20:54] <lily1> yes
#1924 [20:54] <xx> ok try checking your spam or junk folder it might be there
#1925 [20:54] <population101> yeah its outlook
#1926 [20:54] <population101> this was an old account
#1927 [20:55] <population101> like 2014
#1928 [20:55] <Nick9> Age of the account shouldnt matter, I dont think
#1929 [20:56] <Nick9> Check the other folder
#1930 [20:56] <Nick9> the "other" folder
#1931 [20:56] * xx [webchat@pool-71-183-210-188.nycmny.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#1932 [20:56] <Nick9> Then "junk mail", then try using the search bar for keywords like "minecraft" or "mojang"
#1933 [20:58] <angel1617> hi I can't find my old email address that I used for my account or the transaction ID what should I do?
#1934 [20:59] * xx [webchat@pool-71-183-210-188.nycmny.fios.verizon.net] has joined #minecrafthelp
#1935 [20:59] <xx> my Minecraft says Failed to load URL mojang://launcher/index.html with error ERR_FAILED (-2).
#1936 [20:59] <xx> when I try to launch it
#1937 [21:00] <population101> OHHHH
#1938 [21:00] <xx> BRUH
#1939 [21:00] <population101> it was a different email
#1940 [21:00] <population101> lol
#1941 [21:00] <xx> I TRIED JOINING A NEW CHAT
#1942 [21:00] * lily1 [webchat@136.61.173.154] has quit. (Quit: webchat.esper.net)
#1943 [21:00] <population101> well good luck my good sir
#1944 [21:00] <xx> LMFAO
#1945 [21:00] <population101> i fixed it
#1946 [21:00] <xx> I DA J WANT TO PLAY MINECRAFT
#1947 [21:00] <xx> im so proud of you
#1948 [21:00] * brunomonts [webchat@b18de487.virtua.com.br] has quit. (Quit: webchat.esper.net)
#1949 [21:00] * population101 [webchat@cpe-120-147-24-78.vb11.vic.asp.telstra.net] has quit. (Quit: webchat.esper.net)
#1950 [21:02] <angel1617> Can I get some help please
#1951 [21:03] <Nick9> I need help "the game crashed whilst mouse clicked event handler" keeps poping up everytime I try to load a world
#1952 [21:06] * Nick9 [webchat@162-201-212-140.lightspeed.frokca.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#1953 [21:14] * Crys [webchat@cpc93918-bolt16-2-0-cust373.10-3.cable.virginm.net] has joined #minecrafthelp
#1954 [21:17] <Crys> Yo what's up :) 11 hours ago i got a migration email notification ( i didn't request it ) reset pw, came back in Finnish lol, (I'm English) sent message to mojang support :) - i've reset my password. now i can only play demo it says - and that i don't own it when i look on minecraft.net at skins section. Copy of game stolen? (BTW i included
#1955 [21:17] <Crys> transaction ID to mojang :) )
#1956 [21:18] <Crys> Wondering if i can play again soon honestly :) maybe not with the backlog? :O
#1957 [21:18] * Crys munches on a ricecake
#1957 [21:30] * mistt [webchat@otwaon1067w-lp130-01-74-12-191-0.dsl.bell.ca] has joined #minecrafthelp
#1958 [21:32] * yerp [webchat@67.216.56.195] has joined #minecrafthelp
#1959 [21:32] <mistt> hello
#1960 [21:32] <yerp> hey there
#1961 [21:33] <angel1617> hi can someone help me
#1962 [21:33] <yerp> just downloaded mc recently and whenever I open it it goes "minecraft quit unexpectedly"
#1963 [21:34] * mistt [webchat@otwaon1067w-lp130-01-74-12-191-0.dsl.bell.ca] has quit. (Client Quit)
#1964 [21:39] * angel1617 [webchat@cpe-203-40-36-19.nb05.nsw.asp.telstra.net] has quit. (Quit: webchat.esper.net)
#1965 [21:54] * gram [webchat@173-25-81-111.client.mchsi.com] has joined #minecrafthelp
#1966 [21:57] <gram> hello! i was curious to know if there was any possible way for me to get a username thats been inactive for over 2 years? i play everyday and i want to change my username but its tagged to an account thats been very inactive
#1967 [21:59] * Arrypie [webchat@99-17-219-130.lightspeed.snvaca.sbcglobal.net] has joined #minecrafthelp
#1968 [21:59] * funnyaxel123 [webchat@47.150.242.119] has joined #minecrafthelp
#1969 [21:59] * Jfs41 [webchat@b3de1c59.virtua.com.br] has joined #minecrafthelp
#1970 [21:59] <Jfs41> hello
#1971 [21:59] <gram> hello
#1972 [21:59] <funnyaxel123> hello
#1973 [22:00] <Arrypie> hello there
#1974 [22:00] <Jfs41> error invalid user and password
#1975 [22:00] <Arrypie> does anyone know how to fix a java heap space error
#1976 [22:00] <Jfs41> help,please
#1977 [22:00] <Arrypie> are you even seeing these messages
#1978 [22:01] * Arrypie [webchat@99-17-219-130.lightspeed.snvaca.sbcglobal.net] has quit. (Client Quit)
#1979 [22:01] <Jfs41> I have the invalid user and password error, even though it is correct
#1980 [22:01] <funnyaxel123> When the game is loading, the Java(TM) Platform SE binary said its not responding
#1981 [22:01] <Jfs41> I have the invalid user and password error, even though it is correct
#1982 [22:01] <Jfs41> heeellppp
#1983 [22:01] <funnyaxel123> heeelppp4
#1984 [22:02] <gram> try changing your password
#1985 [22:02] * funnyaxel123 [webchat@47.150.242.119] has quit. (Client Quit)
#1986 [22:02] <Jfs41> yeah
#1987 [22:02] <Jfs41> not work
#1988 [22:02] * Axel [webchat@47.150.242.119] has joined #minecrafthelp
#1989 [22:02] <Axel> hello?
#1990 [22:03] <Axel> anyone
#1991 [22:03] <Axel> mjnjnjnj
#1992 [22:03] * Caswhal3 [webchat@cpe-98-14-149-54.nyc.res.rr.com] has joined #minecrafthelp
#1993 [22:04] <Axel> my game doesn't want to load
#1994 [22:04] <gram> do you have optifine?
#1995 [22:05] <Axel> when its loading, the Java(TM) Platform SE binary says not responding
#1996 [22:05] * spawn [webchat@c-73-0-22-94.hsd1.fl.comcast.net] has joined #minecrafthelp
#1997 [22:06] <spawn> hello
#1998 [22:06] <Axel> hi
#1999 [22:07] * Thantic [webchat@75-172-67-157.tukw.qwest.net] has joined #minecrafthelp
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#2002 [22:08] * Axel [webchat@47.150.242.119] has quit. (Quit: webchat.esper.net)
#2003 [22:09] <Caswhal3> I have the same issue as Axel, the launcher start off well but once I get to loading a minecraft version, it starts loading and the java(TM) window pops up, but right before it finishes loading, it crashes and just freezes
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#2009 [22:22] <jeez> I am trying to connect to an online server which happens to be on the same wifi as me, however, every time I join I get "Connection Timed Out" and I can also connect to other servers
#2010 [22:23] * assasin98 [webchat@CPE946a771422b2-CM946a771422b0.cpe.net.cable.rogers.com] has joined #minecrafthelp
#2011 [22:23] <assasin98> when ever i try to launch minecraft it goes to loading screen and then just stops responding and i dont know why
#2012 [22:29] * Cody0 [webchat@cpe-104-229-231-84.twcny.res.rr.com] has joined #minecrafthelp
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#2015 [22:41] <Crys> (: Hello again what is up! hi all lol ~
#2016 [22:44] * assasin98 [webchat@CPE946a771422b2-CM946a771422b0.cpe.net.cable.rogers.com] has quit. (Quit: webchat.esper.net)
#2017 [22:46] * matt0 [webchat@ip98-167-97-240.lv.lv.cox.net] has joined #minecrafthelp
#2018 [22:46] * Eric [webchat@c-76-126-79-237.hsd1.ca.comcast.net] has joined #minecrafthelp
#2019 [22:46] <matt0> hey can anyone help me please
#2020 [22:48] <matt0> i have finally gotten the minecraft launcher working on linux, but when i try to play the game i get this in game output: https://paste.gg/p/anonymous/baa92363be63420d990f104a042a4a82
#2021 [22:49] * matt0 [webchat@ip98-167-97-240.lv.lv.cox.net] has quit. (Client Quit)
#2022 [22:51] <Eric> Has anyone encountered the issue of their mouse disappearing when playing Minecraft in fullscreen mode?
#2023 [22:54] * Jake [webchat@207.44.19.229.res-cmts.sha.ptd.net] has joined #minecrafthelp
#2024 [22:54] <Jake> Hi! I would like to get a refund for my minecraft account
#2025 [22:55] * Jake is now known as Guest85901
#2026 [22:58] <Guest85901> SO
#2027 [22:58] <Guest85901> Am I waiting for someone to join
#2028 [22:59] <Guest85901> Or
#2029 [22:59] <Guest85901> Is no one gonna join?
#2030 [22:59] <Guest85901> Is there an ETA?
#2031 [22:59] <Guest85901> I really enjoy not being told whats going on
#2032 [23:00] <Guest85901> Please be patient while waiting, or check back in a few hours.
#2033 [23:00] <Guest85901> A few hours
#2034 [23:00] <Guest85901> hm
#2035 [23:00] <Guest85901> Interesting
#2036 [23:01] * Icemanb [webchat@c-73-20-62-245.hsd1.ut.comcast.net] has joined #minecrafthelp
#2037 [23:03] <Icemanb> Today I was trying to log into a server and i kept on getting an error "Java.io.ioexception connection reset by peer". We couldn't get my account to connect to the server after that
#2038 [23:03] <Icemanb> Is there a solution for that?
#2039 [23:03] <Guest85901> there
#2040 [23:03] <Guest85901> are no helpers
#2041 [23:03] <Guest85901> here
#2042 [23:03] * Absol kicked Guest85901 from #minecrafthelp (Reason: uest85901 :Stop spamming)
#2043 [23:04] <Icemanb> what?
#2044 [23:04] * Eric [webchat@c-76-126-79-237.hsd1.ca.comcast.net] has quit. (Quit: webchat.esper.net)
#2045 [23:10] * Nick4 [webchat@cpe-69-133-48-70.cinci.res.rr.com] has joined #minecrafthelp
#2046 [23:10] <Nick4> Hey I need help
#2047 [23:10] <Nick4> anyone in here
#2048 [23:10] * Icemanb [webchat@c-73-20-62-245.hsd1.ut.comcast.net] has quit. (Quit: webchat.esper.net)
#2049 [23:11] * Nick4 [webchat@cpe-69-133-48-70.cinci.res.rr.com] has quit. (Client Quit)
#2050 [23:12] * Nick4 [webchat@cpe-69-133-48-70.cinci.res.rr.com] has joined #minecrafthelp
#2051 [23:13] <Nick4> My minecraft crashes instantly after i hit the play button. I have updated my drivers, reinstalled java and minecraft and still having no luck running the game. This issue randomly started 3 days ago but my game was running perfectly before then on the same system.
#2052 [23:36] * Tash [webchat@cpc80837-perr16-2-0-cust459.19-1.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#2053 [23:42] * MechaDoc [webchat@cpe-58-164-247-107.nb06.nsw.asp.telstra.net] has joined #minecrafthelp
#2054 [23:44] <MechaDoc> I am unable to connect to a LAN Server
#2055 [23:47] <MechaDoc> Absol I require assistance when it comes to server operations. I am unable to connect to a LAN Server
#2056 [23:58] * flossy [webchat@ip68-96-74-100.oc.oc.cox.net] has joined #minecrafthelp
#2057 [23:58] <flossy> how can I refund