#1 [00:04] * Patrick [webchat@cpe-71-67-247-36.cinci.res.rr.com] has joined #minecrafthelp
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#3 [00:04] * olive [webchat@d104-205-62-228.abhsia.telus.net] has joined #minecrafthelp
#4 [00:05] <olive> hello
#5 [00:05] <olive> can yall help me
#6 [00:06] * olive [webchat@d104-205-62-228.abhsia.telus.net] has quit. (Client Quit)
#7 [00:08] * SourTacoNinja [webchat@c-73-25-230-100.hsd1.or.comcast.net] has joined #minecrafthelp
#8 [00:08] * lucy [webchat@cpe-101-179-69-1.qb01.qld.asp.telstra.net] has joined #minecrafthelp
#9 [00:08] <lucy> hi
#10 [00:09] <lucy> i cant redeem my code i need help
#11 [00:09] <lucy> it says the code is already redeemed and i don't know what to do
#12 [00:10] <lucy> i bought an account ages ago like 5 years ago
#13 [00:10] <lucy> and went to relog in
#14 [00:10] <lucy> and now it just doesnt work
#15 [00:15] * SourTacoNinja [webchat@c-73-25-230-100.hsd1.or.comcast.net] has quit. (Quit: webchat.esper.net)
#16 [00:20] <lucy> hello?
#17 [00:41] * Claudio [webchat@host190.5.32.181.dynamic.pacificonet.cl] has joined #minecrafthelp
#18 [00:41] <Claudio> Hello
#19 [00:41] <Claudio> I can't migrate my old account, i am not getting the email
#20 [00:42] <Claudio> it was a premium account
#21 [00:54] * mckenny [webchat@110.145.23.245] has joined #minecrafthelp
#22 [00:55] <mckenny> Hi! I just downloaded minecraft today, and every time I try to play a game it crashes
#23 [00:55] <mckenny> I have the crash report that I can send
#24 [01:20] * KorBare [webchat@180-150-37-186.b49625.bne.nbn.aussiebb.net] has joined #minecrafthelp
#25 [01:21] <KorBare> How do I setup my game controller and if there is no support, how do I get my money back, I just bought it
#26 [01:22] <KorBare> I meant I just bought Minecraft
#27 [01:43] * mckenny [webchat@110.145.23.245] has quit. (Quit: webchat.esper.net)
#28 [01:47] <KorBare> Time is precious sigh :/
#29 [01:54] * mckenny [webchat@110.145.23.245] has joined #minecrafthelp
#30 [01:54] <mckenny> help with crash pls
#31 [02:11] * Loryandsunny [webchat@120.20.237.135] has joined #minecrafthelp
#32 [02:12] <Loryandsunny> My CHAT ISNT WORKING IN SERVERS ON MY XBOX LIVE ACCOUNT HELP ME BECAUSE MINECRAFT IS USELESS WITHOUT MY CHAT :( I am always crying when it doesn’t work cause I thought Minecraft was fun
#33 [02:13] * Loryandsunny [webchat@120.20.237.135] has quit. (Client Quit)
#34 [02:17] * mike2 [webchat@224-53-178-69.gci.net] has joined #minecrafthelp
#35 [02:18] <mike2> a
#36 [02:31] <Greymagic27> mike2, Hey. How can we help?
#37 [02:39] * will [webchat@cpc1-mort8-2-0-cust420.19-2.cable.virginm.net] has joined #minecrafthelp
#38 [02:39] <will> hello?
#39 [02:40] <will> any helpers on?
#40 [02:40] <Greymagic27> will, Yep! How can we help?
#41 [02:40] <will> you're not a helper
#42 [02:40] <Greymagic27> will, I'm not voiced or an operator that's true. But I do help here
#43 [02:41] <will> um ok, id rather wait for someone official, thanks
#44 [02:41] <Greymagic27> will, I'm perfectly able to help you
#45 [02:41] <will> ok
#46 [02:42] * NutellaGuy_YT [webchat@BSN-143-54-105.dynamic.siol.net] has joined #minecrafthelp
#47 [02:42] <NutellaGuy_YT> Hello
#48 [02:42] <will> um, my minecraft doesnt want to work on 1.14
#49 [02:42] <Greymagic27> NutellaGuy_YT, Hey. How can we help?
#50 [02:42] <Greymagic27> will, What do you mean?
#51 [02:42] <will> ive upgraded my intel driver stuff, and cleaned my file, but when i try play a game, when i join a world, i get kicked
#52 [02:42] <Greymagic27> will, What's the kick message?
#53 [02:42] <NutellaGuy_YT> I cant login into minecraft
#54 [02:42] <will> and the game crashes
#55 [02:43] <Greymagic27> NutellaGuy_YT, What does it say when you try?
#56 [02:43] <Greymagic27> will, I'd like to take a look at your crash report if that's ok:
#57 [02:43] <will> there isnt a message i dont think, when i look through my data logger, it says error 255
#58 [02:43] <NutellaGuy_YT> Invald username or password
#59 [02:43] <Greymagic27> ??> will launcher/log
#60 [02:43] <Absol> will: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#61 [02:43] <Greymagic27> NutellaGuy_YT, Are you sure the details you're entering are correct?
#62 [02:43] <will> its error 255
#63 [02:43] <Greymagic27> will, I'd still like to take a look at your logs to see if there is any errors before the exit code
#64 [02:43] <NutellaGuy_YT> yes i am
#65 [02:43] <will> i did all this yesterday with +mattym but we ran out of time before he could work it out
#66 [02:43] <Greymagic27> ??> NutellaGuy_YT tools/hjt
#67 [02:43] <Absol> NutellaGuy_YT: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#68 [02:43] <Absol> NutellaGuy_YT: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#69 [02:44] <Greymagic27> will, Hang on. Let me read back on your chat
#70 [02:44] * jimmy [webchat@d4-50-188-220.clv.wideopenwest.com] has joined #minecrafthelp
#71 [02:45] <will> https://paste.ubuntu.com/p/cBvxrwKPbN/
#72 [02:45] <jimmy> hello
#73 [02:45] <Greymagic27> will, Did you install that last driver that mattym linked?
#74 [02:46] <will> yeah
#75 [02:46] <will> same thing happened though
#76 [02:46] <will> do you want to see my dxdiag?
#77 [02:46] <Greymagic27> will, Please
#78 [02:48] <NutellaGuy_YT> It dosent work for me
#79 [02:48] <Greymagic27> NutellaGuy_YT, Could you elaborate?
#80 [02:49] <NutellaGuy_YT> elaborate what?
#81 [02:49] <Greymagic27> NutellaGuy_YT, On why it's not working. What does it do when you try to load up the tool?
#82 [02:49] <will> https://paste.ubuntu.com/p/nKdmpKNgxF/
#83 [02:49] <NutellaGuy_YT> No that works
#84 [02:49] <NutellaGuy_YT> wait
#85 [02:50] <NutellaGuy_YT> Ok wait
#86 [02:50] <NutellaGuy_YT> Ok this is mine https://paste.ubuntu.com/p/bq5wpwr9xM/
#87 [02:50] <Greymagic27> ??> NutellaGuy_YT win/hosts/edit
#88 [02:50] <Absol> NutellaGuy_YT: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#89 [02:50] <Absol> NutellaGuy_YT: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#90 [02:51] <Greymagic27> Remove any entries with the word 'mojang'
#91 [02:51] <NutellaGuy_YT> Ok
#92 [02:52] <Greymagic27> ??> will oem/hp/product-number
#93 [02:52] <Absol> will: We need your HP product number. To receive it, please press "Fn + Esc", and it should tell you the product number.
#94 [02:52] <Absol> will: If this doesn't work, search for "HP Support Assistant" in Windows. On the HP Support Assistant Home page, click My computer. Find the product number listed in the System information tab
#95 [02:52] <will> product number is C6S45EA#ABU
#96 [02:53] <Greymagic27> Thanks. One moment
#97 [02:53] <NutellaGuy_YT> I dont have notepad i just have a normal note from windows
#98 [02:53] <Greymagic27> NutellaGuy_YT, The icon should look like this: http://prntscr.com/o8jqek
#99 [02:53] <NutellaGuy_YT> YEe thats it
#100 [02:53] <NutellaGuy_YT> Ok
#101 [02:54] <Greymagic27> will, Hmm. I can see that you've tried every drives. It looks like you will only be able to play 1.13.2 and below - Although like mattym, I'm not exactly sure why that's the case
#102 [02:55] <NutellaGuy_YT> For me it
#103 [02:55] <NutellaGuy_YT> says that Host already exists
#104 [02:55] <will> Greymagic27 shall i wait for more helpers?
#105 [02:55] <Greymagic27> will, If you could that would be great. They may have a better idea on this issue than me
#106 [02:55] <Greymagic27> NutellaGuy_YT, Yes. It should exist. Follow the steps to open it and edit out the two lines
#107 [02:56] <Greymagic27> ??> NutellaGuy_YT win/hosts/edit
#108 [02:56] <Absol> NutellaGuy_YT: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#109 [02:56] <Absol> NutellaGuy_YT: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#110 [02:57] <NutellaGuy_YT> Do i replace it if it already exists?
#111 [02:57] <Greymagic27> NutellaGuy_YT, No.
#112 [02:57] <NutellaGuy_YT> What then?
#113 [02:57] <Greymagic27> NutellaGuy_YT, Follow the steps posted above by Absol to edit the file
#114 [02:58] <NutellaGuy_YT> ok
#115 [02:59] <NutellaGuy_YT> So i just name it like this %SystemRoot%\System32\drivers\etc\hosts?
#116 [02:59] <Greymagic27> NutellaGuy_YT, Don't name anything. Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#117 [03:05] <will> Greymagic27 do you know when people will be on>
#118 [03:05] <Greymagic27> will, I'm not sure as we're all volunteers
#119 [03:05] <will> okie
#120 [03:07] <will> Greymagic27 i just tried to join a server on 1.13 and the same thing happened
#121 [03:08] <Greymagic27> will, That's even stranger. From what I read it worked on 1.13.2 earlier?
#122 [03:09] <will> wait nevermind
#123 [03:09] <will> my vbos was on
#124 [03:11] <NutellaGuy_YT> Greymagic27 are you still here?
#125 [03:12] <Greymagic27> NutellaGuy_YT, Yea. I'm still here
#126 [03:12] <NutellaGuy_YT> Ok
#127 [03:12] <NutellaGuy_YT> Do you have discord so we can screenshare?
#128 [03:12] <NutellaGuy_YT> and you can show me
#129 [03:12] <Greymagic27> NutellaGuy_YT, Well. Which bit are you stuck on?
#130 [03:13] <NutellaGuy_YT> The one with the host
#131 [03:13] <NutellaGuy_YT> i am at the host
#132 [03:13] <NutellaGuy_YT> file
#133 [03:13] <NutellaGuy_YT> but idk what to do then
#134 [03:13] <Greymagic27> NutellaGuy_YT, Alright. Can you see two lines with the word 'mojang' ?
#135 [03:13] <NutellaGuy_YT> No
#136 [03:13] <Greymagic27> ??> NutellaGuy_YT screenshot/external
#137 [03:13] <Absol> NutellaGuy_YT: We need to see a screenshot of what you are describing. Please follow the instructions on this page: https://www.take-a-screenshot.org/
#138 [03:13] <Absol> NutellaGuy_YT: After you have taken the screenshot, please go to https://www.imgur.com/. Click the cloud/arrow at the top, and use the interface select the screenshot from your computer, click "Start Upload", then give us the URL you are taken to.
#139 [03:13] <Greymagic27> DM me the imgur link - /msg Greymagic27
#140 [03:18] <NutellaGuy_YT> ok i did
#141 [03:19] <Greymagic27> NutellaGuy_YT, Can you load up notepad as administrator?
#142 [03:19] <NutellaGuy_YT> ok
#143 [03:19] <NutellaGuy_YT> What then
#144 [03:19] <NutellaGuy_YT> mine is empety
#145 [03:19] <Greymagic27> NutellaGuy_YT, Can you see the 'file' button at the top left?
#146 [03:19] <NutellaGuy_YT> yes
#147 [03:19] <Greymagic27> NutellaGuy_YT, Click that. Then click the 'open' button
#148 [03:20] <NutellaGuy_YT> And
#149 [03:20] <NutellaGuy_YT> And then
#150 [03:20] <Greymagic27> NutellaGuy_YT, Do you see some text that says 'file name' and a white box after it?
#151 [03:20] <NutellaGuy_YT> es
#152 [03:20] <NutellaGuy_YT> yes*
#153 [03:21] <Greymagic27> NutellaGuy_YT, In that white box. Put the following text: %SystemRoot%\System32\drivers\etc\hosts
#154 [03:21] <Greymagic27> Then click the 'open' button
#155 [03:21] <NutellaGuy_YT> Ok
#156 [03:21] <Greymagic27> NutellaGuy_YT, Once you do that. A file should open with lots of text in it
#157 [03:21] <NutellaGuy_YT> yep it did
#158 [03:21] <Greymagic27> NutellaGuy_YT, Great. We're interested in the two lines with the word 'mojang' in them. Can you see those two lines?
#159 [03:22] <NutellaGuy_YT> Wait
#160 [03:22] <NutellaGuy_YT> yes found it
#161 [03:22] <Greymagic27> NutellaGuy_YT, Remove those two lines with the word 'mojang' in them
#162 [03:23] <NutellaGuy_YT> ok
#163 [03:23] <NutellaGuy_YT> and then
#164 [03:23] <will> Greymagic27 is there like a help support discord that you can put a message into to help me out?
#165 [03:24] <Greymagic27> NutellaGuy_YT, Save the file by pressing CTRL+S on your keyboard then change your minecraft password
#166 [03:24] <NutellaGuy_YT> ok
#167 [03:24] <Greymagic27> will, There's not unfortunately. It may take some time for another volunteer to come online
#168 [03:24] <NutellaGuy_YT> Can i exit the file
#169 [03:25] <Greymagic27> NutellaGuy_YT, Yep!
#170 [03:25] <NutellaGuy_YT> ok
#171 [03:28] <NutellaGuy_YT> Ok done
#172 [03:28] <NutellaGuy_YT> changed
#173 [03:29] <Greymagic27> NutellaGuy_YT, Great! Can you delete the MCLeaks application then try to play minecraft?
#174 [03:29] <NutellaGuy_YT> What mcleaks?
#175 [03:29] <Greymagic27> NutellaGuy_YT, It's an alt dispenser. The entries in your host file are known to be caused by it
#176 [03:30] <NutellaGuy_YT> Where can i find it
#177 [03:30] <Greymagic27> NutellaGuy_YT, If you can't find the tool that's fine
#178 [03:30] <Greymagic27> The important thing is to try minecraft
#179 [03:30] <NutellaGuy_YT> Ok
#180 [03:31] <NutellaGuy_YT> OOO it worked
#181 [03:31] <NutellaGuy_YT> THANK YOU SOO MUCH
#182 [03:31] <NutellaGuy_YT> THANK YOU
#183 [03:32] <Greymagic27> NutellaGuy_YT, No problem :)
#184 [03:32] <NutellaGuy_YT> Can you add me somehow so i can see you again
#185 [03:32] <Greymagic27> NutellaGuy_YT, I can't add you. But I'm always lurking around in this channel
#186 [03:33] <NutellaGuy_YT> Ok
#187 [03:33] <NutellaGuy_YT> bye
#188 [03:33] <Greymagic27> NutellaGuy_YT, Enjoy playing :D
#189 [03:33] <NutellaGuy_YT> i got go play minecraft XD
#190 [03:33] <NutellaGuy_YT> thank you bye
#191 [03:33] <will> :(
#192 [03:33] <will> im jealous lol
#193 [03:33] <NutellaGuy_YT> XD
#194 [03:34] <NutellaGuy_YT> Greymagic27 i will stay in the channel
#195 [03:34] <Greymagic27> NutellaGuy_YT, Alright!
#196 [03:36] <will> Greymagic27 if you're doing nothing else, can you look back over my stuff and try and work it out
#197 [03:37] <Greymagic27> will, I've had a look back through it but I'm still confused why you can't play versions over 1.14
#198 [03:38] <will> argh
#199 [03:39] <NutellaGuy_YT> Ok i will leave the chanenel
#200 [03:39] <NutellaGuy_YT> channel*
#201 [03:39] <NutellaGuy_YT> bye :D
#202 [03:49] * GMP [webchat@2.58.194.132] has joined #minecrafthelp
#203 [03:50] <will> anyone who can help?
#204 [03:50] * GMP [webchat@2.58.194.132] has quit. (Client Quit)
#205 [03:51] * GMP [webchat@2.58.194.132] has joined #minecrafthelp
#206 [03:53] * GMP [webchat@2.58.194.132] has quit. (Client Quit)
#207 [04:05] <will> hello?
#208 [04:05] <will> anyone who can help?
#209 [04:09] * Quacka [webchat@ip1f12fca2.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#210 [04:09] * Quacka [webchat@ip1f12fca2.dynamic.kabel-deutschland.de] has quit. (Client Quit)
#211 [04:14] * Finn [webchat@b0fc62fa.bb.sky.com] has joined #minecrafthelp
#212 [04:15] <Finn> Hello. Is there any way to install forge via a windows installer for 1.13.2?
#213 [04:20] * will [webchat@cpc1-mort8-2-0-cust420.19-2.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#214 [04:20] * will [webchat@cpc1-mort8-2-0-cust420.19-2.cable.virginm.net] has joined #minecrafthelp
#215 [04:21] <will> hello?
#216 [04:22] * Currybowl1236 [webchat@176.205.164.242] has joined #minecrafthelp
#217 [04:22] <Currybowl1236> Oh hi
#218 [04:22] <Currybowl1236> Umm
#219 [04:22] <Currybowl1236> I have an issue
#220 [04:22] <Currybowl1236> In minecraft
#221 [04:23] <Currybowl1236> Hello?
#222 [04:23] <Currybowl1236> ???
#223 [04:24] * Currybowl1236 [webchat@176.205.164.242] has quit. (Client Quit)
#224 [04:43] * DEAD_LINE_666 [webchat@116.44.229.207] has joined #minecrafthelp
#225 [04:44] <will> hello?
#226 [04:45] <DEAD_LINE_666> my regacy edition account can't migration mojang.
#227 [04:45] <will> im not a helper, sorry
#228 [04:45] <DEAD_LINE_666> ok...
#229 [04:45] <will> im waiting for help as well
#230 [04:48] <will> hello?
#231 [04:56] * Aleph [webchat@179.187.10.49.dynamic.adsl.gvt.net.br] has joined #minecrafthelp
#232 [04:57] <will> hello?
#233 [04:57] <Aleph> hello, how do I change my account email?
#234 [04:58] <will> sorry Aleph, im not a helper
#235 [04:58] <will> im waiting for help as well
#236 [04:59] <Aleph> same problem?
#237 [05:01] <will> nah
#238 [05:04] <will> hello?
#239 [05:06] * HogoFogo [webchat@109-230-13-252.dynamic.orange.sk] has joined #minecrafthelp
#240 [05:06] <HogoFogo> hello
#241 [05:06] <will> hello
#242 [05:07] <HogoFogo> I purchased minecraft yesterday and I set my minecraft name to HogoFogo
#243 [05:07] <will> yes
#244 [05:07] <HogoFogo> Unfortunatelly I want to play on czech servers and there is probably such nickname allready registered
#245 [05:08] <HogoFogo> I need to change my minecraft name on minecraft.net, but it is officialy possible only in 30 days
#246 [05:08] <will> it doesnt matter what server you are on, your username is always the same
#247 [05:09] <HogoFogo> but I am not able to register to czech server - because such a nickname is allready registered probably
#248 [05:10] <will> do you know for sure?
#249 [05:10] <HogoFogo> It schould be able to type: /register Password Password, but I got only /login Password options
#250 [05:10] <will> what
#251 [05:11] <HogoFogo> and I read that it is because such a login was allready registered
#252 [05:11] <HogoFogo> so I need to change my name on official minecraft server, but dont want to wait 30 days
#253 [05:11] * issues [webchat@n1-40-244-14.bla1.nsw.optusnet.com.au] has joined #minecrafthelp
#254 [05:11] <HogoFogo> Is it possible to do it somehow?
#255 [05:12] <issues> So, I've got a friend getting this issue https://cdn.discordapp.com/attachments/503272412494954506/594824323009871872/Screenshot_47.png
#256 [05:12] <HogoFogo> not my case
#257 [05:13] <HogoFogo> My problem is in-game
#258 [05:13] <will> there aren't any helpers on atm
#259 [05:13] <issues> Ah.
#260 [05:13] <will> ive been waiting for 2 hours
#261 [05:14] <HogoFogo> connection to czech minecraft server works fine, but then I have to type /login password and I am kicked off after several seconds
#262 [05:15] <will> there aren't any helpers on atm
#263 [05:15] <HogoFogo> what is atm?
#264 [05:16] <will> at the momet
#265 [05:16] <HogoFogo> oh, I see
#266 [05:16] <HogoFogo> should I wait?
#267 [05:17] <will> yeah
#268 [05:17] * Tim5 [webchat@gir1853508.lnk.telstra.net] has joined #minecrafthelp
#269 [05:17] <HogoFogo> name of the czech server: play.survival-games.cz
#270 [05:17] <will> why dont you try and play on it
#271 [05:18] <will> because i am pretty certain that once you have your username, you can use it for everything
#272 [05:18] <will> try and log onto the server
#273 [05:22] * Tim5 [webchat@gir1853508.lnk.telstra.net] has quit. (Quit: webchat.esper.net)
#274 [05:22] <Andrio> HogoFogo, consider finding an online mode server.
#275 [05:22] <will> hey
#276 [05:23] <will> please
#277 [05:23] <will> help
#278 [05:23] * Absol kicked will from #minecrafthelp (Reason: ill :Stop spamming)
#279 [05:23] * will [webchat@cpc1-mort8-2-0-cust420.19-2.cable.virginm.net] has joined #minecrafthelp
#280 [05:23] <will> hello?
#281 [05:23] <will> can anyone help/
#282 [05:24] <HogoFogo> 5 min
#283 [05:24] * SofaCyklen [webchat@1572389534.dhcp.nefnet.dk] has joined #minecrafthelp
#284 [05:24] <will> Andrio
#285 [05:24] * SofaCyklen [webchat@1572389534.dhcp.nefnet.dk] has quit. (Client Quit)
#286 [05:24] * Samuel [webchat@83.14.96.58.static.exetel.com.au] has joined #minecrafthelp
#287 [05:24] <Samuel> Hey
#288 [05:25] <HogoFogo> I describe my problem:
#289 [05:25] <HogoFogo> I connect to play.survival-games.cz
#290 [05:25] <Samuel> I made an account in like 2012 or 2013 and I remember the email i used and the username but recently (last year) i migrated to a mojang account but forgot the email and password i used.
#291 [05:25] <HogoFogo> no problem with connection
#292 [05:26] <HogoFogo> after I am connected, I should be able to type: /register password password2
#293 [05:27] <HogoFogo> but it is not possible, I got maessage account already registered
#294 [05:27] <HogoFogo> I am asked to type: /login password
#295 [05:27] <issues> if it's /on/ a server that you have to login
#296 [05:27] * Timster [webchat@gir1853508.lnk.telstra.net] has joined #minecrafthelp
#297 [05:27] <HogoFogo> It seems like my username is allready registered on that czech server
#298 [05:28] <issues> then it's an issue with /that server's/ login system
#299 [05:28] <will> hi
#300 [05:28] <will> can anyone help me
#301 [05:29] <HogoFogo> Maybe when I change my official minecraft name to something different it will work
#302 [05:29] <HogoFogo> But name change is possible only once in 30 days
#303 [05:29] <will> then wait 30 days
#304 [05:30] <HogoFogo> I bought minecraft yesterday to play this game, now I have to wait 30 days.... ;-(
#305 [05:30] <will> yes
#306 [05:30] <HogoFogo> pretty stupid
#307 [05:30] <will> yes
#308 [05:30] <issues> the server could have a non-bought account registered with the name itself lol
#309 [05:31] <Timster> Hi, I cant login to the minecraft.net website on this computer, but i can on my phone. My information is entered correctly, and I believe the issue is also making me unable to login to the minecraft launcher, which gives the offline error
#310 [05:31] <will> there isnt a helper on atm
#311 [05:31] <Timster> rip
#312 [05:31] <will> and there hasnt been one for 2 and a half hours now
#313 [05:31] <will> ive been waiting the whole time
#314 [05:35] * Grc [webchat@93-138-75-104.adsl.net.t-com.hr] has joined #minecrafthelp
#315 [05:35] <will> there isnt a helper on atm
#316 [05:36] <Grc> Hey, my launcher won't start properly. It just displays grey screen.
#317 [05:38] * issues [webchat@n1-40-244-14.bla1.nsw.optusnet.com.au] has quit. (Quit: webchat.esper.net)
#318 [05:38] <will> hi
#319 [05:38] <will> can anyone help me
#320 [05:40] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#321 [05:40] <will> there isnt a helper on atm
#322 [05:41] * Grc [webchat@93-138-75-104.adsl.net.t-com.hr] has quit. (Quit: webchat.esper.net)
#323 [05:41] * rickykinoki [webchat@cpe-110-150-20-242.nb08.nsw.asp.telstra.net] has joined #minecrafthelp
#324 [05:42] <will> there isnt a helper on atm
#325 [05:42] <rickykinoki> bruh
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#328 [05:51] * will [webchat@cpc1-mort8-2-0-cust420.19-2.cable.virginm.net] has joined #minecrafthelp
#329 [05:51] <will> hello? help please?
#330 [05:54] <will> hello?
#331 [05:58] <will> hello?
#332 [05:59] <will> hello?
#333 [06:04] * HogoFogo [webchat@109-230-13-252.dynamic.orange.sk] has quit. (Quit: webchat.esper.net)
#334 [06:04] <will> hello?
#335 [06:05] * katia [webchat@host175-29-dynamic.250-95-r.retail.telecomitalia.it] has joined #minecrafthelp
#336 [06:05] <will> no helper is on at the moment, ive been waiting for 3 hours now :(
#337 [06:06] <katia> come posso convertire minecraft java edition in windows 10 edition?
#338 [06:06] <will> hablas englas?
#339 [06:06] <katia> how can i convert minecraft java edition to windows 10 edition?
#340 [06:07] <will> i dont know, im not a helper
#341 [06:07] <katia> ok thanks
#342 [06:08] <will> np
#343 [06:08] <katia> how can i convert minecraft java edition to windows 10 edition?
#344 [06:10] * Kupas [webchat@88.224.143.114.static.ttnet.com.tr] has joined #minecrafthelp
#345 [06:11] <Kupas> Hello, im getting the Java(tm) platform se binary error, and i tried all suggestions he internet, including updating drivers, java, deleting and redownloading, increasing ram etc
#346 [06:11] * Itzwhite169_TTV [webchat@5e0ccebb.bb.sky.com] has joined #minecrafthelp
#347 [06:12] <Itzwhite169_TTV> hi if i am on windows 10 edition can i play with people on java edition
#348 [06:13] * Itzwhite169_TTV [webchat@5e0ccebb.bb.sky.com] has quit. (Client Quit)
#349 [06:14] * Kupas [webchat@88.224.143.114.static.ttnet.com.tr] has quit. (Client Quit)
#350 [06:14] <katia> no you can't
#351 [06:18] * nozzab [webchat@cpe-58-168-66-228.nb01.nsw.asp.telstra.net] has joined #minecrafthelp
#352 [06:18] <nozzab> Hi, I'm trying to download minecraft, but there are issues with the completion of the transaction
#353 [06:18] <nozzab> can you help?
#354 [06:24] * nozzab [webchat@cpe-58-168-66-228.nb01.nsw.asp.telstra.net] has quit. (Quit: webchat.esper.net)
#355 [06:24] * legacyaccount [webchat@203.154.189.109.customer.cdi.no] has joined #minecrafthelp
#356 [06:25] <legacyaccount> am unable to locate email and transaction ID for legacy account, how can I migrate without them
#357 [06:27] * will [webchat@cpc1-mort8-2-0-cust420.19-2.cable.virginm.net] has joined #minecrafthelp
#358 [06:28] <will> hello?
#359 [06:28] <will> help?
#360 [06:28] <katia> how can i convert minecraft java edition to windows 10 edition?
#361 [06:28] <will> im not a helper, sorry
#362 [06:29] * will [webchat@cpc1-mort8-2-0-cust420.19-2.cable.virginm.net] has quit. (Client Quit)
#363 [06:31] <Crys> Yo, what's up :) Yesterday i got a migration email notification ( i didn't request it ) reset the (new...) mojang account pw, the reset req email came back in Finnish (I'm English) lol. Sent message to mojang support :) - i've reset my password. now i can only play demo and it says that i don't own it when i look on minecraft.net at skins secti
#364 [06:31] <Crys> on. Copy of game stolen? (BTW i ncluded transaction ID to mojang :) )
#365 [06:31] <Crys> i feel like its because they (someone) migrated it to their own email, after getting legacy account details somehow
#366 [06:33] <Crys> wondering if i can play again soon, with the backlog.... and importantly, any steps i should take from here security wise (such as changing passwords)
#367 [06:47] * Hunting__ [webchat@14.41.38.53] has joined #minecrafthelp
#368 [06:53] <Hunting__> Hello
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#370 [07:05] * ka_ilutgenim [webchat@12-158-237-24.akdigitel.static.gci.net] has joined #minecrafthelp
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#375 [07:25] * Nonya [webchat@207.189.30.157] has joined #minecrafthelp
#376 [07:26] <Nonya> I cannot click log in on mincraft.net and this has happened for over 24 hours
#377 [07:26] * Cosmic61 [webchat@dyndsl-089-166-196-252.ewe-ip-backbone.de] has quit. (Client Quit)
#378 [07:28] * kbomb [webchat@101.78.72.56] has joined #minecrafthelp
#379 [07:28] <kbomb> hi , " Unable to save download " "The process cannot access the file because it is being used by another process"
#380 [07:34] * achootea [webchat@ool-18e4b202.dyn.optonline.net] has joined #minecrafthelp
#381 [07:35] <Crys> apparently i received two other emails in spam folder from mojang 6 days ago (seems legit though marked as spam automatically) ... one "This is a verification code, which you can continue the game Minecraft-buying:" (finnish to english translation) . also one about mojang password changed
#382 [07:35] <Crys> that's interesting lol?? the mind wanders.
#383 [07:38] <Crys> did they exploit something because of not migrating my account yet? like using a purchase and putting my email, and using some other form of ID
#384 [07:38] <Crys> regarding their new puchase, within that 6 days to also migrate my copy of the game? essentially getting 2 for 1 lol - someone mentioned it to me on a server i play a while back and encouraged me to migrate but ¬_¬
#385 [07:38] * BlueOrchis [webchat@d51524EF2.access.telenet.be] has joined #minecrafthelp
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#391 [08:03] <katia> My son bought a wrong edition of Minecraft, with my credit card. He needs to convert minecraft java edition to windows 10 edition, we think. We paied 24,90 euros. Anyway he is able to play in the same way he played before puchasing. He plays with our PC and it may be he simply worked badly at the moment of the download. On the contrary, we bought
#392 [08:03] <katia> Minecraft to play with friends online. I need someone to verify our account and fix it. Or to know if we can pay a difference to buy the right edion. Otherwise, is there a contact where I can complain or ask for having back my money, due that we had non service?! I wrote an email, but they are replaying to email of May 1st
#393 [08:03] * Cameron [webchat@173-28-48-123.client.mchsi.com] has joined #minecrafthelp
#394 [08:04] <Cameron> Hi when I am downloading a texture pack I put the file in the resource pack folder but then it doesn't show up in my resource packs in game
#395 [08:04] <katia> Hallo Cameron, ccould you help me?
#396 [08:05] * Samuel [webchat@83.14.96.58.static.exetel.com.au] has quit. (Quit: webchat.esper.net)
#397 [08:05] <Crys> so he already had java edition beforehand? (he is able to play in the s ame way he plaayed before)
#398 [08:05] <Crys> @ katia
#399 [08:05] <Crys> @ katia
#400 [08:05] * Cameron [webchat@173-28-48-123.client.mchsi.com] has left #minecrafthelp
#401 [08:06] <katia> he could play without paying. i don't know how
#402 [08:06] <Crys> i've read about being able to refund , maybe you or i can google this katia, i'm sure there is an option in mojang account for refunding
#403 [08:06] <Crys> oh like a demo?
#404 [08:06] <Crys> i'm also wanting some advice from people in here but i am just sharing what i know :) i am not official helper
#405 [08:07] * In3sDlc [webchat@bl9-251-79.dsl.telepac.pt] has joined #minecrafthelp
#406 [08:07] * achootea [webchat@ool-18e4b202.dyn.optonline.net] has joined #minecrafthelp
#407 [08:08] <Crys> https://help.mojang.com/customer/en/portal/articles/359338-mojang-refunds-policy
#408 [08:08] <Crys> Different editions of Minecraft are not interchangeable. If you have accidentally bought the wrong Minecraft edition, contact support for advice.
#409 [08:08] <Crys> im sorry katia :P but the best you can do is contact support as it says here... o.o and hopefulyl receive a reply within 5 weeks is it? haha
#410 [08:08] <katia> ok, thanks. So you are saying you know i could be refunded, but you don't know how can I contact support?
#411 [08:09] <achootea> I'm running a vanilla 1.14.3 server, and I often get disconnected with the message: "Internal Exception: java.io.IOException: An existing connection was forcibly closed by remote host."
#412 [08:09] <In3sDlc> Hey guys. My sister just bought minecraft today. She's connected to the internet but still, when she tries to log in it says "Sorry! Make sure you are online and try again.". I've tried to restart the computer, re-install the game and the same message pops up. Can someone help?
#413 [08:09] <Crys> katia : Hmm, i am saying i saw a refund option somewhere - i just checked the policy now and copy & pasted what i saw that seems relevant to you :P
#414 [08:09] * leonweiss007 [webchat@pD9E4ABB1.dip0.t-ipconnect.de] has joined #minecrafthelp
#415 [08:09] <leonweiss007> mein Account ist gesperrt
#416 [08:10] <leonweiss007> yes
#417 [08:10] * leonweiss007 [webchat@pD9E4ABB1.dip0.t-ipconnect.de] has quit. (Client Quit)
#418 [08:10] <Crys> katia: but i do know how you can contact support - i assume you already have written to them? if not, "Contact Us" on the minecraft/mojang website
#419 [08:12] <Crys> In3sDlc Laptop/wifi device? or connected by a wire to the router? - also, do you have miencraft and are able to play just fine, or is this the first minecraft playing happening in the household? (ie. the same internet connection)
#420 [08:13] <Crys> and are any other games playing okay online
#421 [08:14] <In3sDlc> Yes, i've tried roblox for example and it's doing just fine. I've had minecraft for years. I can log onto her account on my computer but she can't log onto her, neither mine on her computer.
#422 [08:15] <Crys> achootea vanilla so absolutely zero plugins? :P not even a minimap for example
#423 [08:16] <Crys> have you tried logging onto your account on her computer? (just troubleshooting, i feel like that would work)
#424 [08:16] <In3sDlc> i did. i can't log in
#425 [08:16] <In3sDlc> the same message pops up
#426 [08:17] <Crys> firewall?
#427 [08:17] <In3sDlc> maybe the new launcher is causing these problems, idk..
#428 [08:17] <Crys> my mind went to port fowarding but i don't think por forwarding is required unless hosting a server
#429 [08:17] <In3sDlc> i will try firewall right now, give me a sec
#430 [08:17] <Crys> lol ltierally saw the new launcher and couldn't get in my account anymore hahaha
#431 [08:17] <Crys> software firewall
#432 [08:19] <Crys> In3sDlc can you confirm for me, is it possible to play your sisters minecraft account, on your computer
#433 [08:19] * megadudele [webchat@78-61-234-182.static.zebra.lt] has joined #minecrafthelp
#434 [08:19] <In3sDlc> give me a sec
#435 [08:20] <In3sDlc> okay, i turned the firewall off and still, i can't log in on her computer
#436 [08:20] <In3sDlc> yes, her account is playable on my computer
#437 [08:22] <Crys> and roblox plays fine on her computer
#438 [08:22] <In3sDlc> yes
#439 [08:23] <Crys> the error message is still the same?
#440 [08:23] <Crys> after turnign fw of
#441 [08:23] <In3sDlc> yes it is
#442 [08:23] <megadudele> hello, is it possible to play java edition minecraft with a bedrock edition account ?
#443 [08:23] * popalipop [webchat@pD9E4ABB1.dip0.t-ipconnect.de] has joined #minecrafthelp
#444 [08:23] <popalipop> hi
#445 [08:24] <megadudele> hi
#446 [08:24] <In3sDlc> i tried waiting and see if it was possible to log in and nope.
#447 [08:24] <popalipop> hi
#448 [08:25] * megadudele [webchat@78-61-234-182.static.zebra.lt] has quit. (Quit: webchat.esper.net)
#449 [08:25] <Crys> In3sDlc i cannto recommend this solution, btu you might want to read this thread on reddit ( i cannto recommend particularly because it suggests a third party launcher which could be insecure , follow the advice of linked thread at your own risk) - to me it seems like the launcher as you said so.... https://www.reddit.com/r/feedthebeast/comments/c4
#450 [08:25] <Crys> vagd/sorry_make_sure_you_are_online_and_try_again_can/
#451 [08:26] <Crys> its open source, so that's something :)
#452 [08:26] <popalipop> minu konto on blokeeritud
#453 [08:26] * katia [webchat@host175-29-dynamic.250-95-r.retail.telecomitalia.it] has quit. (Quit: webchat.esper.net)
#454 [08:26] <In3sDlc> hmm is the link working? i open it and it only says "500"
#455 [08:26] <Crys> cannot* not cannto hahaha....
#456 [08:27] <Crys> 500? like error 500? ...... are you opening this link on your sisters computer by any chance?
#457 [08:27] <In3sDlc> no problem, thanks anyway
#458 [08:27] <In3sDlc> just 500 on the top of the screen
#459 [08:27] <popalipop> no problem, thanks anyway
#460 [08:27] <popalipop> no problem, thanks anyway
#461 [08:27] <popalipop> no problem, thanks anyway
#462 [08:27] * Absol kicked popalipop from #minecrafthelp (Reason: opalipop :Stop spamming)
#463 [08:27] <In3sDlc> on reddit
#464 [08:27] <In3sDlc> im opening it on mine
#465 [08:28] <Crys> 500 is a generic http error - server side
#466 [08:28] <In3sDlc> oh
#467 [08:28] <Crys> try clicking again ? link is fine this end
#468 [08:29] <In3sDlc> yeah i tried, it isnt really working
#469 [08:29] <Crys> the commenter links to somethign called "multimc" with the ".org" suffix, i don't want to link it here
#470 [08:29] <Crys> https://www.reddit.com/r/feedthebeast/comments/c4vagd/sorry_make_sure_you_are_online_and_try_again_can/?utm_source=share&utm_medium=web2x
#471 [08:29] <Crys> how is that link for you lol
#472 [08:30] <In3sDlc> okay this one is working
#473 [08:30] <In3sDlc> thanks
#474 [08:30] * megadudele [webchat@78-61-234-182.static.zebra.lt] has joined #minecrafthelp
#475 [08:31] <Crys> sweet, if you try it let chat know if it works as it seems a very common problem with the new launcher by a simpel search lol
#476 [08:31] <megadudele> hello
#477 [08:31] <In3sDlc> sure
#478 [08:32] <In3sDlc> i will restart the router and stuff
#479 [08:32] <In3sDlc> if that doesnt work maybe ill try the third party thing
#480 [08:33] * Lord_of_Life [~Lord@46.217.196.119] has quit. (Ping timeout: 190 seconds)
#481 [08:33] <megadudele> is it possible to play minecraft java edition with a windows 10 account (bedrock edition)?
#482 [08:34] <megadudele> no one can helpo me ?
#483 [08:34] <megadudele> help*
#484 [08:35] * Lord_of_Life [~Lord@77.28.171.140] has joined #minecrafthelp
#485 [08:36] <Crys> In3sDlc - https://www.minecraft.net/en-us/download/alternative check out this first too
#486 [08:38] <In3sDlc> i saw that but i didnt think it would work
#487 [08:39] <Crys> Orisol 8 hours ago "Just a heads up, you can run into the same issue if you just bought the game. If that's the case, logging out and back in should fix it. Otherwise try the MMC fix the OP posted." i share this because you just bought it for her , i feel like you tried this step though? maybe you only reinstalled and not "log out" (is that log ou
#488 [08:39] <Crys> t of session on website?) and in any case it may help someone with similar issue
#489 [08:39] <Crys> Okay well good luck with the mmc launcher thing :)
#490 [08:39] * megadudele [webchat@78-61-234-182.static.zebra.lt] has quit. (Quit: webchat.esper.net)
#491 [08:40] * megadudele [webchat@78-61-234-182.static.zebra.lt] has joined #minecrafthelp
#492 [08:41] <megadudele> hello , can i play realms with my friend that has java edition , when i have a windows 10 account?
#493 [08:41] <In3sDlc> i never logged in with her account, that's the problem
#494 [08:41] <In3sDlc> i can't log in
#495 [08:41] <In3sDlc> thanks for all the help
#496 [08:42] * will [webchat@cpc1-mort8-2-0-cust420.19-2.cable.virginm.net] has joined #minecrafthelp
#497 [08:42] <will> hello? any helpers on?
#498 [08:43] <In3sDlc> okay so i tried to install with this link you provided me https://www.minecraft.net/en-us/download/alternative and still, the same message pops out
#499 [08:44] * megadudele [webchat@78-61-234-182.static.zebra.lt] has quit. (Client Quit)
#500 [08:44] <will> hello?
#501 [08:44] <will> help?
#502 [08:45] <Crys> In3sDlc Well, you managed to log in to her account on your computer, so in essence, her account was logged in (and, indeed, to purchase the game the mojang account had to be logged in is that correct? and so logging out there might help - best to check even with the router reset)
#503 [08:45] <Crys> will you didnt even read the rules mate it says dont ask to ask just ask lol
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#506 [08:46] <will> yes but i was waiting for 3 hours this morning and there werent any helpers, so i wanted to see if there were any on. can you help me out mate?
#507 [08:46] <In3sDlc> okay i will try the router thing right now
#508 [08:47] <will> Crys can you help me out mate?
#509 [08:47] <will> your not a registered helper
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#512 [08:48] * In3sDlc [webchat@bl9-251-79.dsl.telepac.pt] has quit. (Quit: webchat.esper.net)
#513 [08:49] <TryhardGames> I can't get logged into my Minecraft Launcher with correct Account data
#514 [08:49] * LaRocket [webchat@91-160-83-61.subs.proxad.net] has joined #minecrafthelp
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#517 [08:51] <will> hi, my minecraft is only working on 1.14, i was on here yesterday with +mattym and he couldnt work out the problem. whenever i try to go on a server running 1.14, my game crashes with error 225. ive tried clearing my minecraft file and ive upgraded my intel core, pls help.
#518 [08:51] * In3sDlc [webchat@bl9-251-79.dsl.telepac.pt] has joined #minecrafthelp
#519 [08:51] <In3sDlc> okay im back
#520 [08:51] <LaRocket> Hello, my name is LaRocket. I have a problem. I can not connect to servers like hypixel or go solo. when I go
#521 [08:51] <LaRocket> in the world his plant and in solo as in multiplayer:
#522 [08:51] <In3sDlc> let's see if this works
#523 [08:51] <LaRocket> his tells me java.lang.nullpointerexception: group or java.lang.IllegalStateException:
#524 [08:51] <LaRocket> failed to create a child event loop.
#525 [08:51] * Absol kicked LaRocket from #minecrafthelp (Reason: aRocket :Stop spamming)
#526 [08:52] <will> hi, my minecraft is only working on 1.14, i was on here yesterday with +mattym and he couldnt work out the problem. whenever i try to go on a server running 1.14, my game crashes with error 225. ive tried clearing my minecraft file and ive upgraded my intel core, pls help.
#527 [08:52] <Crys> In3sDlc awesome :)
#528 [08:52] <will> Crys
#529 [08:52] <will> hi, my minecraft is only working on 1.14, i was on here yesterday with +mattym and he couldnt work out the problem. whenever i try to go on a server running 1.14, my game crashes with error 225. ive tried clearing my minecraft file and ive upgraded my intel core, pls help.
#530 [08:53] <Crys> i can read lol i was half way through your message please don't spam
#531 [08:53] <will> sorry
#532 [08:53] * Strikeroni13 [webchat@bl24-122-192.dsl.telepac.pt] has joined #minecrafthelp
#533 [08:53] <will> im just desperate to work it out, ive been waiting a while
#534 [08:53] <Strikeroni13> Hey, when I join a server minecraft just keeps crashin, what can I do to solve this?
#535 [08:54] * TryhardGames [webchat@5-231-154-42.ktk-ip.de] has quit. (Quit: webchat.esper.net)
#536 [08:54] <In3sDlc> Okay it didn't work. I'm now trying the MultiMC thing
#537 [08:55] <Crys> only working on 1.14 wdym? like.... not any earlier versions? .... and what about the very latest?
#538 [08:55] <Crys> dude same lol
#539 [08:55] <will> hang on a sec
#540 [08:55] <Crys> In3sDlc i wish you both success hahaha
#541 [08:55] <Crys> will java edition ye?
#542 [08:55] <In3sDlc> thank u ahah
#543 [08:55] <will> yeah java
#544 [08:56] <will> works on 1.13 and below is what we have tried so far
#545 [08:56] <In3sDlc> sigh.. didn't work.. but im still working on it
#546 [08:57] <will> what do you want to see Crys, dxdiag? error report?
#547 [08:59] <will> Crys?
#548 [08:59] <In3sDlc> will be patient
#549 [09:00] <will> i know, but what is he doing?
#550 [09:01] <In3sDlc> trying to help you out maybe
#551 [09:01] <will> ok, no need to be sassy
#552 [09:01] <In3sDlc> alright
#553 [09:04] * isaac [webchat@CPEac202ebe5773-CMac202ebe5770.cpe.net.cable.rogers.com] has joined #minecrafthelp
#554 [09:04] <isaac> how can i change the default country/region to canada and not us
#555 [09:06] <isaac> trying to purchase city living and it wont allow any payment form from canada
#556 [09:07] <will> Crys?
#557 [09:08] <Crys> living my life honestly lol
#558 [09:08] <isaac> one sec
#559 [09:09] <Crys> isaac isn't that essentially a mod or someth? idk but...
#560 [09:09] <Crys> "city living"
#561 [09:10] <isaac> its a pack on the window 10 minecraft store
#562 [09:10] <Crys> will - im not a pro helper or anything, i wouldn't know what to do with a dxdiag, sorry buddy :) i'm just here hoping someone can give me some advice too, haha ;) and if i see something i can help with i like to offer support ~ but im not sure of your problem, someone else might be.
#563 [09:11] <isaac> its an in game purchase
#564 [09:12] <Crys> In3sDlc you tried her account on the third party launcher and no dice? .... im trying to think what else to troubleshoot,,,,, clearly there is internet connection to and from her device. Does your sister account become playable from your machine? i forget if i asked this already sorry im delirious
#565 [09:12] <will> Crys okay, thank you for your time
#566 [09:13] <isaac> what i dont have a sister
#567 [09:13] <Crys> isaac - its not at the top right? - and that message was written to In3sDlc hahaha :D
#568 [09:13] <will> isaac ahah
#569 [09:13] <In3sDlc> yup the third party launcher doesn't work. yes i can play on my sisters account from my computer
#570 [09:14] <In3sDlc> ahaha
#571 [09:14] * Anthony1967 [webchat@62-11-1-156.dialup.tiscali.it] has joined #minecrafthelp
#572 [09:14] <Anthony1967> anyone there?
#573 [09:15] <Anthony1967> or not...
#574 [09:15] <Crys> we've ruled out plenty of things so far so thats good. not the account, not the internet connection. not the firewall.
#575 [09:15] <In3sDlc> https://bugs.mojang.com/browse/MCL-11112 i tried following this but doesn't work anyway
#576 [09:15] <Crys> port forwarding?
#577 [09:15] <Anthony1967> oh hello!
#578 [09:15] <Anthony1967> Does anyone know how to join a IOS server from a PC?
#579 [09:15] <Crys> n/m ignore that port fowarding suggestion. she's on a laptop btw right?
#580 [09:16] <will> Anthony1967 you cant
#581 [09:17] <Anthony1967> seriously?
#582 [09:17] <In3sDlc> yes she is
#583 [09:17] <Anthony1967> why not?
#584 [09:17] <Anthony1967> can they join a server Iif I host it?
#585 [09:18] * isaac [webchat@CPEac202ebe5773-CMac202ebe5770.cpe.net.cable.rogers.com] has quit. (Quit: webchat.esper.net)
#586 [09:18] <Crys> try putting ethernet cable from laptop into router to rule out one more thing (or rule in...) if its easy to apply right now..... if not dont go out your way to test that bit
#587 [09:18] <Crys> ^ In3sDlc
#588 [09:19] * Ty [webchat@ppp-124-120-116-145.revip2.asianet.co.th] has joined #minecrafthelp
#589 [09:20] <In3sDlc> to be honest, it isn't that easy to do that right now
#590 [09:20] <In3sDlc> Is there anyway that i could contact somebody that works on mojang?
#591 [09:21] <In3sDlc> there are so many people with this problem, this needs to be fixed..
#592 [09:21] <Ty> Hello i am trying to log into my account, yet i forgot my username and password. I tried entering my email, yet nothing is sent. any ideas on what could be done?
#593 [09:23] <Ty> #minecrafthelp Hello i am trying to log into my account, yet i forgot my username and password. I tried entering my email, yet nothing is sent. any ideas on what could be done?
#594 [09:29] * Ty [webchat@ppp-124-120-116-145.revip2.asianet.co.th] has quit. (Quit: webchat.esper.net)
#595 [09:31] <In3sDlc> Is there anyway that i could contact somebody that works on mojang?
#596 [09:31] <will> yeah
#597 [09:31] <will> go on minecraft.net and email them
#598 [09:31] * IM_JUST_SAD_ [webchat@185.133.226.223] has joined #minecrafthelp
#599 [09:31] <IM_JUST_SAD_> hi
#600 [09:32] <will> IM_JUST_SAD_ type help 4 times quickly to contact a helper
#601 [09:32] <IM_JUST_SAD_> help
#602 [09:32] <IM_JUST_SAD_> help
#603 [09:32] <IM_JUST_SAD_> help
#604 [09:32] * Absol kicked IM_JUST_SAD_ from #minecrafthelp (Reason: M_JUST_SAD_ :Stop spamming)
#605 [09:33] * Andrio kicked will from #minecrafthelp (Reason: ill :Stop spamming)
#606 [09:33] * IM_JUST_SAD_ [webchat@185.133.226.223] has joined #minecrafthelp
#607 [09:33] <IM_JUST_SAD_> hi
#608 [09:33] <IM_JUST_SAD_> hi
#609 [09:33] <IM_JUST_SAD_> i need help
#610 [09:34] * will [webchat@cpc1-mort8-2-0-cust420.19-2.cable.virginm.net] has joined #minecrafthelp
#611 [09:35] <IM_JUST_SAD_> please
#612 [09:35] <IM_JUST_SAD_> i need help
#613 [09:35] <Andrio> ??> IM_JUST_SAD_ ask
#614 [09:35] <Absol> IM_JUST_SAD_: Please don't ask to ask or just say "I need help" - just ask your question or state what you need help with, and be as specific as possible.
#615 [09:35] <Absol> IM_JUST_SAD_: If you are unsure if the question is appropriate, just ask it and you will be informed if it is not.
#616 [09:35] <IM_JUST_SAD_> Absol
#617 [09:35] <IM_JUST_SAD_> Andrio
#618 [09:35] <IM_JUST_SAD_> please help me
#619 [09:36] <Andrio> ??> In3sDlc tools/HJT
#620 [09:36] <Absol> In3sDlc: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#621 [09:36] <Absol> In3sDlc: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#622 [09:36] <will> hey, my minecraft wont work on anything of 1.14 or above, +mattym tried to help me with it, but he couldnt work it out, ive tried clearing my minecraft file and ive upgraded my intel processor thingy. 1.13 and everything else works fine, just whenever i join a 1.14 game, everything crashes with error 255
#623 [09:36] <IM_JUST_SAD_> Absol i am rest me password and me new password dont work
#624 [09:36] <will> do you want to see my dxdiag or my crash log?
#625 [09:37] <IM_JUST_SAD_> Absol i am rest me password and me new password dont work please help me
#626 [09:37] <Andrio> Crys, unfortunately it looks like you've already done everything you can so far; you'll need to wait for a reply
#627 [09:37] <IM_JUST_SAD_> Andrio
#628 [09:37] <Andrio> will, unfortunately I can't be of much more help with that either
#629 [09:37] <will> why not?
#630 [09:37] <IM_JUST_SAD_> Andrio i am rest me password and me new password dont work please help me
#631 [09:37] <Andrio> IM_JUST_SAD_, can you log in at https://account.mojang.com/ ?
#632 [09:38] <IM_JUST_SAD_> no
#633 [09:38] <will> Andrio why not? can you get in contact with someone who can?
#634 [09:38] <IM_JUST_SAD_> i cant
#635 [09:38] <Andrio> will, because it looks like you've already checked the potential solutions I know of
#636 [09:38] <Andrio> will, others might be here later.
#637 [09:38] <IM_JUST_SAD_> no i cant login
#638 [09:38] <will> Andrio, ive waited a combined 4 hours just for this
#639 [09:38] <Andrio> indeed
#640 [09:38] <IM_JUST_SAD_> Andrio i am rest me password and me new password dont work
#641 [09:38] <Andrio> I'm sorry about that
#642 [09:38] * Nephey [webchat@87.214.218.37] has joined #minecrafthelp
#643 [09:38] <Andrio> And so much for not spamming
#644 [09:38] <will> Andrio, please, is there nothing we can do?
#645 [09:39] <will> im so desperate
#646 [09:39] <IM_JUST_SAD_> Andrio i am rest me password and me new password dont work help me please
#647 [09:39] <Andrio> ??> IM_JUST_SAD_ login/throttle
#648 [09:39] <Absol> IM_JUST_SAD_: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#649 [09:39] <Absol> IM_JUST_SAD_: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#650 [09:40] <will> so there's nothing else i can do
#651 [09:40] <Nephey> I'm trying to migrate my old minecraft account from a few years back, but I'm not getting my password reset email(s). I'm pretty sure I'm on the right email adress. Anything I'm missing?
#652 [09:40] <IM_JUST_SAD_> Absol yes i know i waiting 1 h and i cant
#653 [09:40] * Greenen [webchat@188-178-63-37-dynamic.dk.customer.tdc.net] has joined #minecrafthelp
#654 [09:40] * olafurcool [webchat@89-160-139-252.du.xdsl.is] has joined #minecrafthelp
#655 [09:40] <olafurcool> hello
#656 [09:40] <IM_JUST_SAD_> hi
#657 [09:40] <Greenen> hello
#658 [09:41] <olafurcool> is this minecraft help
#659 [09:41] <IM_JUST_SAD_> Absol you have discord ?
#660 [09:41] <IM_JUST_SAD_> to give you me email and password
#661 [09:41] <olafurcool> no this is just a quick question
#662 [09:41] <Andrio> not sure; I'm not on the Discord server.
#663 [09:41] <Andrio> IM_JUST_SAD_, don't give people your email address and password.
#664 [09:41] * achootea [webchat@ool-18e4b202.dyn.optonline.net] has joined #minecrafthelp
#665 [09:41] <Andrio> Nephey, checked your spam folder?
#666 [09:42] <Nephey> yup, nothing there
#667 [09:42] <IM_JUST_SAD_> Andrio you can help me iam soo
#668 [09:42] <IM_JUST_SAD_> sad
#669 [09:42] <achootea> I'm playing on a vanilla 1.14.3 server, and I keep getting disconnected with the message "Internal Exception: java.io.IOException: An existing connection was forcibly closed by the remote host."
#670 [09:42] <olafurcool> i tried to log on to minecraft and when i got in i was in demo mode even thoe i bought the game in 2012 or something how can i fix this
#671 [09:42] <Andrio> IM_JUST_SAD_, were you able to reset your password successfully at https://account.mojang.com/password ?
#672 [09:42] <IM_JUST_SAD_> yes and i cant login
#673 [09:42] <Andrio> ??> Nephey account/email-missing
#674 [09:42] <Absol> Nephey: If you are not getting emails from Mojang, please read this article for common reasons for that: https://help.mojang.com/customer/portal/articles/542001-cannot-get-mojang-system-emails
#675 [09:42] <Absol> Nephey: Please be aware that emails can take up to two hours to arrive. Some ISP email providers like AOL, Comcast, Gmx and General-purpose email providers like Hotmail have known issues with dropping Mojang emails. If you use one of those, use another provider like Gmail.
#676 [09:42] <Andrio> ??> olafurcool ask
#677 [09:42] <Absol> Nephey: If none of this helps, you may need to contact Mojang. If you do, make sure you receive a confirmation email after sending an account support request.
#678 [09:43] <Absol> olafurcool: Please don't ask to ask or just say "I need help" - just ask your question or state what you need help with, and be as specific as possible.
#679 [09:43] <Andrio> hm
#680 [09:43] <Absol> olafurcool: If you are unsure if the question is appropriate, just ask it and you will be informed if it is not.
#681 [09:43] <IM_JUST_SAD_> Andrio
#682 [09:43] <IM_JUST_SAD_> yes and i cant login
#683 [09:43] <Nephey> Alright, thank you
#684 [09:43] <IM_JUST_SAD_> mojang send me in gmail rest your password and iam rest me password and i cant login
#685 [09:44] <IM_JUST_SAD_> Andrio pleasee add me on discord
#686 [09:44] <IM_JUST_SAD_> me name mus111#6357
#687 [09:45] <Andrio> achootea, see whether you can join mctest.ae97.net
#688 [09:45] <IM_JUST_SAD_> Andrio please help me iam taird in me account
#689 [09:45] <Andrio> IM_JUST_SAD_, you may need to wait longer; if you're still getting 'invalid username or password' messages I'm not sure what else.
#690 [09:46] <Greenen> hi, on my computer i can only log in to the mojang but not minecraft and minecraft.net but on my mac i can log in to minecraft.net and i have chanced my password twice but it always say invalid username or password
#691 [09:46] <IM_JUST_SAD_> Andrio i am waiting 6d and i cant
#692 [09:46] <IM_JUST_SAD_> 6 days
#693 [09:46] <Andrio> 6 days without trying to log in?
#694 [09:46] <Andrio> ??> Greenen tools/HJT
#695 [09:46] <Absol> Greenen: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#696 [09:46] <IM_JUST_SAD_> yes
#697 [09:46] <Absol> Greenen: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#698 [09:47] <IM_JUST_SAD_> yrd 6 days and i cant
#699 [09:47] * togs [webchat@119.94.132.134] has joined #minecrafthelp
#700 [09:47] <togs> Hi I updated to 1.14.3 but stuck on mojang loading screen
#701 [09:48] <IM_JUST_SAD_> Andrio yes 6 days and i cant
#702 [09:48] <togs> I also tried optifine and still stuck on the loading screen cannot get past the mojang screen
#703 [09:48] <Andrio> ??> togs tools/HJT
#704 [09:48] <Absol> togs: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#705 [09:48] * togs [webchat@119.94.132.134] has quit. (Client Quit)
#706 [09:48] <Absol> togs: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#707 [09:48] <IM_JUST_SAD_> Andrio yes 6 days and i cant
#708 [09:49] <IM_JUST_SAD_> pleasse fix
#709 [09:49] * togs [webchat@119.94.132.134] has joined #minecrafthelp
#710 [09:49] * togs [webchat@119.94.132.134] has quit. (Client Quit)
#711 [09:49] <Andrio> ??> IM_JUST_SAD_ tools/HJT
#712 [09:49] <Absol> IM_JUST_SAD_: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#713 [09:49] <Absol> IM_JUST_SAD_: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#714 [09:49] <olafurcool> can i get into a private conversation with someone?
#715 [09:49] * GIANNI [webchat@119.94.132.134] has joined #minecrafthelp
#716 [09:50] <GIANNI> I downloaded minecraft but I cannot get past the mojan screen loading
#717 [09:50] * In3sDlc [webchat@bl9-251-79.dsl.telepac.pt] has quit. (Quit: webchat.esper.net)
#718 [09:50] <GIANNI> all older version to 1.13.2 works but from 1.14 to 1.14.3 doesnt load
#719 [09:50] <GIANNI> please help me
#720 [09:50] * bernardo_1999 [webchat@94-226-66-1.access.telenet.be] has joined #minecrafthelp
#721 [09:50] <Greenen> https://paste.ubuntu.com/p/T7K58Q85GZ/
#722 [09:50] <Greenen> there is the link
#723 [09:50] * IM_JUST_SAD_ [webchat@185.133.226.223] has quit. (Quit: webchat.esper.net)
#724 [09:50] * bernardo_1999 [webchat@94-226-66-1.access.telenet.be] has quit. (Client Quit)
#725 [09:51] <GIANNI> what should I do
#726 [09:51] <achootea> Andrio sorry i took a while to respond. I was able to join the server you posted
#727 [09:51] * IM_JUST_SAD_ [webchat@185.133.226.223] has joined #minecrafthelp
#728 [09:51] <IM_JUST_SAD_> iam downalod
#729 [09:51] <IM_JUST_SAD_> and whats ?
#730 [09:51] * Nephey [webchat@87.214.218.37] has quit. (Quit: webchat.esper.net)
#731 [09:52] * felipe_gd [webchat@130.118.125.189.static.impsat.net.br] has joined #minecrafthelp
#732 [09:52] <felipe_gd> minecraft
#733 [09:52] <GIANNI> please can anyone help me
#734 [09:52] * felipe_gd [webchat@130.118.125.189.static.impsat.net.br] has quit. (Client Quit)
#735 [09:52] <Andrio> ??> GIANNI tools/HJT
#736 [09:53] <Absol> GIANNI: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#737 [09:53] <Absol> GIANNI: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#738 [09:53] <Andrio> IM_JUST_SAD_, sorry?
#739 [09:53] <Andrio> achootea, where were you trying to join before?
#740 [09:53] * IM_JUST_SAD_ [webchat@185.133.226.223] has quit. (Client Quit)
#741 [09:53] <GIANNI> okay
#742 [09:54] <achootea> Well, originally I was playing on my own server. I'm running a server with the 1.14.3 jar file. And I kept getting the issue "Internal Exception: java.io.IOException: An existing connection was forcibly closed by the remote host."
#743 [09:54] <achootea> Andrio and then I joined the server you linked in chat. mctest.ae97.net
#744 [09:54] <GIANNI> https://paste.ubuntu.com/p/dKDcGtG9Qh/
#745 [09:54] <GIANNI> here
#746 [09:55] * olafurcool [webchat@89-160-139-252.du.xdsl.is] has quit. (Quit: webchat.esper.net)
#747 [09:55] <Andrio> achootea, is your server overloaded?
#748 [09:55] * oli3 [webchat@89-160-139-252.du.xdsl.is] has joined #minecrafthelp
#749 [09:55] <Andrio> ??> GIANNI info/MCLeaks
#750 [09:55] <Absol> GIANNI: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#751 [09:56] <Absol> GIANNI: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#752 [09:56] <Andrio> ??> GIANNI win/hosts/edit
#753 [09:56] <achootea> Andrio what do you mean by overloaded?
#754 [09:56] <Absol> GIANNI: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#755 [09:56] <Absol> GIANNI: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#756 [09:56] <achootea> Andrio having too many people?
#757 [09:56] <Andrio> achootea, that could cause such an issue, yeah
#758 [09:56] * Michael [webchat@x50d2497d.cust.hiper.dk] has joined #minecrafthelp
#759 [09:56] <Andrio> if you're getting 'skipping ticks' messages
#760 [09:56] <achootea> it happens when it's just me and 1 other person on the server
#761 [09:56] <Andrio> ??> Greenen info/MCLeaks
#762 [09:56] <Absol> Greenen: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#763 [09:56] <Absol> Greenen: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#764 [09:56] <Andrio> ??> Greenen win/hosts/edit
#765 [09:56] <Absol> Greenen: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#766 [09:57] <Absol> Greenen: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#767 [09:57] * Michael is now known as Guest92655
#768 [09:57] <Guest92655> Hello, is there any support online? :)
#769 [09:57] <achootea> Andrio I do get the messages about the server not being able to keep up and skipping x ticks. But the majority of the time, even when I get those messages in the server console, I still don't get disconnected.
#770 [09:58] <achootea> Guest92655 Yes, Andrio is helping us right now
#771 [09:58] <GIANNI> what should I edit on myhost?
#772 [09:58] <GIANNI> i removed mcleaks
#773 [09:58] <Andrio> GIANNI, that's all
#774 [09:58] <GIANNI> okay thanks
#775 [09:58] <Andrio> achootea, hm, so some of the time you do? What does the server log say when you get disconnected?
#776 [10:00] <achootea> Andrio Yeah, I get disconnected sporadically. When I get disconnected, it doesn't actually say the reason. It just says "Disconnected" on the server log, just like a normal disconnect. But I'm definitely not clicking Disconnect in my game to disconnect.
#777 [10:01] <achootea> Andrio It's really frustrating because apparently for Mojang, this issue is resolved, but people have been reporting this very recently: https://bugs.mojang.com/browse/MC-38565?page=com.atlassian.jira.plugin.system.issuetabpanels%3Acomment-tabpanel&showAll=true
#778 [10:03] <GIANNI> Absol thanks it worked
#779 [10:04] <Andrio> hm
#780 [10:04] * Baran [webchat@dhcp-089-099-216-130.chello.nl] has joined #minecrafthelp
#781 [10:05] * GIANNI [webchat@119.94.132.134] has quit. (Quit: webchat.esper.net)
#782 [10:06] * oli3 [webchat@89-160-139-252.du.xdsl.is] has quit. (Quit: webchat.esper.net)
#783 [10:06] <Baran> i still remember almost everything about my account but since i changed address because i moved i am unable to log into my account. it was bought by my cousin because back in the day i wasn't able to purchase minecraft myself so he purchased it on his mail.
#784 [10:07] <Baran> hello?
#785 [10:08] * Baran [webchat@dhcp-089-099-216-130.chello.nl] has quit. (Client Quit)
#786 [10:08] * paul [webchat@80-109-211-56.cable.dynamic.surfer.at] has joined #minecrafthelp
#787 [10:08] <paul> hello
#788 [10:09] * branew [webchat@177.42-169-95.eidsiva.net] has joined #minecrafthelp
#789 [10:09] * paul [webchat@80-109-211-56.cable.dynamic.surfer.at] has quit. (Client Quit)
#790 [10:10] <branew> Hello i need some help retriving a stolen accont. a mail have bim sendt to me that some one have merged my accont with a mojang accont without my premisjon. and i would like some help to locate it and get it back
#791 [10:11] * IM_JUST_SAD_ [webchat@185.133.226.223] has joined #minecrafthelp
#792 [10:11] <IM_JUST_SAD_> اه
#793 [10:11] <IM_JUST_SAD_> hi
#794 [10:11] <IM_JUST_SAD_> Andrio
#795 [10:11] <IM_JUST_SAD_> please help me
#796 [10:11] <IM_JUST_SAD_> for iam now cant login
#797 [10:12] <Greenen> after i have written %SystemRoot%\System32\drivers\etc\hosts what should i then do
#798 [10:12] * Caswhal3 [webchat@cpe-98-14-149-54.nyc.res.rr.com] has quit. (Quit: webchat.esper.net)
#799 [10:12] * branew [webchat@177.42-169-95.eidsiva.net] has quit. (Client Quit)
#800 [10:12] <Greenen> Absol
#801 [10:12] <IM_JUST_SAD_> me friend why i cant login
#802 [10:12] <IM_JUST_SAD_> Absol please help me
#803 [10:13] * ZedRK [webchat@czn84-1-78-228-144-96.fbx.proxad.net] has joined #minecrafthelp
#804 [10:13] <ZedRK> Hello !
#805 [10:13] <IM_JUST_SAD_> please
#806 [10:13] <IM_JUST_SAD_> i love Minecraft
#807 [10:14] <IM_JUST_SAD_> Minecraft is th best game for me]
#808 [10:14] <ZedRK> Can I get some help please ? :)
#809 [10:16] <IM_JUST_SAD_> Andrio i cant login now
#810 [10:17] <Andrio> ??> IM_JUST_SAD_ tools/HJT
#811 [10:17] <Absol> IM_JUST_SAD_: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#812 [10:17] <Absol> IM_JUST_SAD_: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#813 [10:17] <Andrio> Greenen, did you edit the file as we instructed?
#814 [10:17] <ZedRK> uwU
#815 [10:18] <IM_JUST_SAD_> Absol i download this
#816 [10:18] <IM_JUST_SAD_> and i cant
#817 [10:18] <ZedRK> Someone please ;_;
#818 [10:18] * BMO [webchat@105-225-67-11.south.dsl.telkomsa.net] has joined #minecrafthelp
#819 [10:19] <BMO> When I want to buy minecraft it says login but then i cant login and buy minecraft
#820 [10:19] <IM_JUST_SAD_> BMO me too
#821 [10:19] <IM_JUST_SAD_> pleasse fix
#822 [10:19] <BMO> yeah fix plsss
#823 [10:20] <Greenen> 35.156.90.191 authserver.mojang.com
#824 [10:20] <Greenen> 35.156.90.191 sessionserver.mojang.com
#825 [10:20] <BMO> greenen will you help us??
#826 [10:20] <Greenen> these two text where the only things which popped up
#827 [10:20] <BMO> oh
#828 [10:21] <ZedRK> I have a crash issue, when I launch Minecraft it says that the game stopped working
#829 [10:21] <Greenen> sorry i have the same problem BMO
#830 [10:21] <IM_JUST_SAD_> iam cant login and iam rest password and me new password not work
#831 [10:22] <ZedRK> Nobody's there :'o
#832 [10:22] <Andrio> Greenen, delete those lines
#833 [10:22] <Andrio> ??> ZedRK tools/HJT
#834 [10:22] <Absol> ZedRK: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#835 [10:22] <Absol> ZedRK: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#836 [10:22] <Andrio> IM_JUST_SAD_, can't what?
#837 [10:22] <IM_JUST_SAD_> Andrio i cant plesse help
#838 [10:22] <Greenen> Andrio then what?
#839 [10:22] <IM_JUST_SAD_> cant login now
#840 [10:22] <Andrio> Greenen, save the file and see whether Minecraft works
#841 [10:23] <Andrio> IM_JUST_SAD_, have you run a HijackThis report?
#842 [10:23] <IM_JUST_SAD_> yes
#843 [10:23] <Andrio> BMO, what happens when you try?
#844 [10:23] <Andrio> ??> IM_JUST_SAD_ paste
#845 [10:23] <Absol> IM_JUST_SAD_: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#846 [10:23] <IM_JUST_SAD_> ok iam dowalaod this
#847 [10:23] * Val [webchat@75-168-215-149.mpls.qwest.net] has joined #minecrafthelp
#848 [10:23] <Val> Hi there
#849 [10:24] <Val> I need helo
#850 [10:24] <Val> hep*
#851 [10:24] <Greenen> Andrio you are a life saver thanks have a great day
#852 [10:24] <Val> help*
#853 [10:24] <BMO> for me i type in my cresidentials and i click login and it does nothing
#854 [10:24] * Greenen [webchat@188-178-63-37-dynamic.dk.customer.tdc.net] has quit. (Quit: webchat.esper.net)
#855 [10:24] <Val> Hi there, i need help with something.
#856 [10:25] <Andrio> BMO, can you log in at https://account.mojang.com/ ?
#857 [10:25] <Andrio> ??> Val ask
#858 [10:25] <Absol> Val: Please don't ask to ask or just say "I need help" - just ask your question or state what you need help with, and be as specific as possible.
#859 [10:25] <Absol> Val: If you are unsure if the question is appropriate, just ask it and you will be informed if it is not.
#860 [10:25] <Val> I accideenlty made a purchance and it was thr wrong thing. I need a refund
#861 [10:25] <Andrio> ??> Val account/refund
#862 [10:25] <Absol> Val: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#863 [10:25] <IM_JUST_SAD_> Andrio i cant login againe
#864 [10:26] <Val> I made the prunchse today
#865 [10:26] <BMO> yes i can login there
#866 [10:26] <Andrio> ??> BMO tools/HJT
#867 [10:26] <Absol> BMO: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#868 [10:26] <Absol> BMO: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#869 [10:27] <BMO> ok
#870 [10:27] * ZedRK [webchat@czn84-1-78-228-144-96.fbx.proxad.net] has joined #minecrafthelp
#871 [10:27] <Val> whawhat should i do
#872 [10:27] <Val> because
#873 [10:27] <ZedRK> Andrio, when I launch HiJackTHis it says that I already launched it
#874 [10:27] <ZedRK> But I didn't
#875 [10:28] <Val> Do I send them a ticket about the purchase?
#876 [10:28] <Andrio> ZedRK, see if you can go to the Task Manager and stop it
#877 [10:28] <Andrio> Val, yes
#878 [10:28] <ZedRK> I can't !
#879 [10:28] <Andrio> ZedRK, why's that?
#880 [10:29] <Val> Andrio, They will get back to me, right?
#881 [10:29] <IM_JUST_SAD_> Andrio pleasee i give you me discord to add me and give you me new passwrod
#882 [10:29] <ZedRK> I tried, but Nothing happen when I launch
#883 [10:29] <Andrio> Val, eventually they will, yes.
#884 [10:29] <Andrio> Val, unforatunately there's still a large backlog because of understaffing due to illnesses
#885 [10:29] <Val> thank you Andrio
#886 [10:29] <Andrio> ZedRK, you can't start the task manager?
#887 [10:29] <IM_JUST_SAD_> Andrio pleasee i give you me discord to add me and give you me new passwrod
#888 [10:30] <Val> what do you mean ?
#889 [10:30] <ZedRK> I can, but it doesn't say HiJack is opened
#890 [10:30] <Val> Im not getting my money back?
#891 [10:30] <IM_JUST_SAD_> Andrio pleasee i give you me discord to add me and give you me new passwrod
#892 [10:30] <IM_JUST_SAD_> me nsme is mus111#6357
#893 [10:31] <Andrio> IM_JUST_SAD_, why do you want to give me your password?
#894 [10:31] <Val> Andrio What do u mean by that
#895 [10:32] <Andrio> ??> Val account/send-email/wait-time
#896 [10:32] <Absol> Val: Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: https://help.mojang.com/customer/portal/articles/359446
#897 [10:32] <Andrio> Val, only that there's a wait
#898 [10:32] <IM_JUST_SAD_> Andrio iam so sad beucues iam rest ma password and me new password dont work
#899 [10:32] <BMO> i can login to the link you gave Andrio
#900 [10:32] <IM_JUST_SAD_> i give you me new password
#901 [10:32] <Andrio> ??> BMO tools/HJT
#902 [10:32] <Absol> BMO: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#903 [10:32] <Absol> BMO: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#904 [10:32] <IM_JUST_SAD_> Andrio iam so sad beucues iam rest ma password and me new password dont work
#905 [10:32] <IM_JUST_SAD_> i give you me new password
#906 [10:33] * Val [webchat@75-168-215-149.mpls.qwest.net] has quit. (Quit: webchat.esper.net)
#907 [10:33] * ZedRK [webchat@czn84-1-78-228-144-96.fbx.proxad.net] has joined #minecrafthelp
#908 [10:33] <ZedRK> Sorry I'm here
#909 [10:33] <ZedRK> hatsune miku
#910 [10:33] <ZedRK> ups*
#911 [10:33] <ZedRK> I opened it
#912 [10:33] <Andrio> IM_JUST_SAD_, you can try to contact Mojang, or you can try to wait before resetting your password again.
#913 [10:34] <ZedRK> I did the scan
#914 [10:34] <Andrio> ok
#915 [10:34] * BMO [webchat@105-225-67-11.south.dsl.telkomsa.net] has quit. (Quit: webchat.esper.net)
#916 [10:34] <ZedRK> So, what do I do now?
#917 [10:35] * BMO [webchat@105-225-67-11.south.dsl.telkomsa.net] has joined #minecrafthelp
#918 [10:35] <IM_JUST_SAD_> Andrio I called mojang customer support 9 days ago and did not get the news
#919 [10:35] <IM_JUST_SAD_> pleasse add me
#920 [10:35] <Andrio> ??> IM_JUST_SAD_ account/send-email/wait-time
#921 [10:35] <Absol> IM_JUST_SAD_: Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: https://help.mojang.com/customer/portal/articles/359446
#922 [10:35] <Andrio> I'm not adding anyone on Discord right now
#923 [10:35] <Andrio> ??> BMO tools/HJT
#924 [10:36] <Absol> BMO: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#925 [10:36] <Absol> BMO: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#926 [10:36] <Andrio> I'm having enough trouble with my existing friends
#927 [10:36] * BMO [webchat@105-225-67-11.south.dsl.telkomsa.net] has quit. (Client Quit)
#928 [10:37] <IM_JUST_SAD_> Andrio ok just add me pleasse
#929 [10:37] <ZedRK> Andrio https://paste.ubuntu.com/p/KqVMQhxqS8/
#930 [10:37] <IM_JUST_SAD_> me name is mus111#6357
#931 [10:38] <IM_JUST_SAD_> pleasse
#932 [10:39] <Andrio> hm
#933 [10:39] <ZedRK> I've already talked about my issue 6 months ago, but it wasn't succesfull
#934 [10:39] <IM_JUST_SAD_> pleasse
#935 [10:40] * nut_meghan0 [webchat@184.21.6.230] has joined #minecrafthelp
#936 [10:41] <IM_JUST_SAD_> pleasse
#937 [10:41] <nut_meghan0> haiii
#938 [10:41] <ZedRK> IM_JUST_SAD_ stop saying please, he has a life, read, be patient
#939 [10:42] <nut_meghan0> i'm sure you guys have heard of the issue that the minecraft launcher won't update, right?
#940 [10:42] <Andrio> ZedRK, I see; the only potential problem I see there is McAfee
#941 [10:42] <ZedRK> Andrio Do you want me to send you the game output?
#942 [10:43] <Andrio> ZedRK, sure
#943 [10:43] <ZedRK> Okay
#944 [10:43] <IM_JUST_SAD_> Andrio you add me
#945 [10:43] <Andrio> nut_meghan0, I've heard of a few different issues like that
#946 [10:43] <Andrio> IM_JUST_SAD_, I'm afraid that wouldn't help.
#947 [10:44] <IM_JUST_SAD_> pleasse just add me
#948 [10:44] <nut_meghan0> oh, ok, that's convienient. I've tried everything on the internet to help with this issue
#949 [10:44] <IM_JUST_SAD_> pleasse just add me
#950 [10:44] <nut_meghan0> but nothing helped. do you know the best way to fix it?
#951 [10:44] <ZedRK> Andrio https://paste.ubuntu.com/p/WMXvhzppyW/
#952 [10:45] <nut_meghan0> IM_JUST_SAD stop asking
#953 [10:45] <Andrio> ??> ZedRK win/DXDiag
#954 [10:45] <Absol> ZedRK: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#955 [10:45] <Andrio> nut_meghan0, what specifically is happening?
#956 [10:45] <nut_meghan0> so a couple days ago, minecraft was working perfectly. I could go on servers and everything.
#957 [10:46] <nut_meghan0> Then two days ago, I had to update the launcher. I thought, well, that's fine. It's easy
#958 [10:47] <nut_meghan0> then it stopped updating really close to the end and a message popped up saying: "Unable to update the minecraft native launcher"
#959 [10:47] <IM_JUST_SAD_> Andrio pleasse add me me name is mus111#6357
#960 [10:47] <Andrio> IM_JUST_SAD_, please stop asking that
#961 [10:47] <Andrio> ah, that one
#962 [10:47] <IM_JUST_SAD_> okey
#963 [10:47] <Andrio> nut_meghan0, can you go to the directory where you installed the launcher and find the native log?
#964 [10:48] <IM_JUST_SAD_> Andrio you cant help me ?
#965 [10:48] <nut_meghan0> directory as in, the E: drive? I installed it there because there wasnt enough space on the C: disk.
#966 [10:49] <ZedRK> Andrio https://paste.ubuntu.com/p/bq72CVGYTH/
#967 [10:49] <Andrio> nut_meghan0, probably, yes
#968 [10:49] <Crys> did any senior helpers see either of the request fro help messages i wrote in here last night? should i restate?
#969 [10:49] <IM_JUST_SAD_> Andrio you cant help me ?
#970 [10:49] <nut_meghan0> okay, I'm there. now what's the native log lol
#971 [10:49] <IM_JUST_SAD_> iam so sad
#972 [10:50] <Andrio> IM_JUST_SAD_, I'm afraid I can't do much else here
#973 [10:50] <ZedRK> IM_JUST_SAD_ We can see it in your name.
#974 [10:50] <IM_JUST_SAD_> My account has 3 years
#975 [10:50] <Andrio> nut_meghan0, nativelog.txt and UpdateLog.txt
#976 [10:50] <ZedRK> @Andrio is that everything I can send you?
#977 [10:50] <Crys> i feel like i will just wait 5 weeks for mojang to secure my copy of the game. but i also want to be sure of my security in general - like, stolen game is just because i didn't migrate right and easily exploitable?
#978 [10:51] <IM_JUST_SAD_> Andrio give me your name adn # ?/
#979 [10:51] <Crys> i ctrl+F didn't see someone mention my name (other than in response to helps) is there another way to check mentions? :P
#980 [10:51] * achootea [webchat@ool-18e4b202.dyn.optonline.net] has quit. (Quit: webchat.esper.net)
#981 [10:51] <nut_meghan0> oh i clicked on something that just said "nativelog" and something opened on notepad. is that what you want me to open?
#982 [10:51] <IM_JUST_SAD_> Andrio give me your name adn # ?/
#983 [10:51] <Crys> @andrio thank you i just foudn your message
#984 [10:51] <ZedRK> IM_JUST_SAD stop spamming
#985 [10:51] <IM_JUST_SAD_> ZedRK iam not spamming
#986 [10:52] <ZedRK> YOu are,
#987 [10:52] <nut_meghan0> yeah you are
#988 [10:52] <IM_JUST_SAD_> ZedRK you sad >
#989 [10:52] <IM_JUST_SAD_> ?
#990 [10:52] <IM_JUST_SAD_> nut_meghan0 you sad ?
#991 [10:52] <nut_meghan0> no
#992 [10:52] <IM_JUST_SAD_> ok why come on
#993 [10:52] <ZedRK> Can you just close your mouth a little bit? He Don't want to send you his #Adn so stop asking
#994 [10:53] <IM_JUST_SAD_> ok colse your mouth
#995 [10:53] <nut_meghan0> Andrio i clicked on it and it opened on notepad. Is that what i should've opened?
#996 [10:53] <Crys> @andrio fun times hahaha ;) (RE: will just have to wait) glad for your response.. From a security standpoint are you aware of how this happens? ie. its only the "Minecraft account" that got compromised because of non-migration. correct? everything else seems secure
#997 [10:54] <Andrio> ??> ZedRK OEM/HP/product-number
#998 [10:54] <Absol> ZedRK: We need your HP product number. To receive it, please press "Fn + Esc", and it should tell you the product number.
#999 [10:54] <Absol> ZedRK: If this doesn't work, search for "HP Support Assistant" in Windows. On the HP Support Assistant Home page, click My computer. Find the product number listed in the System information tab
#1000 [10:54] <Andrio> nut_meghan0, probably; they're both plain text files
#1001 [10:54] <IM_JUST_SAD_> Andrio you can give me me new password ?
#1002 [10:54] <nut_meghan0> okay, now what should i do?
#1003 [10:54] <Andrio> Crys, what was happening?
#1004 [10:54] <Andrio> ??> nut_meghan0 paste
#1005 [10:54] <Absol> nut_meghan0: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#1006 [10:55] <nut_meghan0> okay.
#1007 [10:55] <IM_JUST_SAD_> Andrio you can give me me new password ?
#1008 [10:55] <Andrio> IM_JUST_SAD_, I'm not from Mojang
#1009 [10:55] <IM_JUST_SAD_> okk you are just helper ?
#1010 [10:55] * Feerct [webchat@201-10-161-6.pvoce701.dsl.brasiltelecom.net.br] has joined #minecrafthelp
#1011 [10:55] * Andrio nods.
#1011 [10:55] <IM_JUST_SAD_> okk you are just helper ? ???
#1012 [10:56] <nut_meghan0> https://paste.ubuntu.com/p/Kdqn9sdqqs/
#1013 [10:56] <nut_meghan0> there we go
#1014 [10:56] <Andrio> IM_JUST_SAD_, yes
#1015 [10:56] <ZedRK> Andrio CNV64409R7
#1016 [10:56] <ZedRK> Noo, sorry
#1017 [10:56] <IM_JUST_SAD_> ok i cant back me account :( ??
#1018 [10:56] <ZedRK> Andrio Y4K01EA#ABF
#1019 [10:57] <Feerct> My Feerct account has been hacked and will change the security password and email and password also https://en.namemc.com/search?q=Feerct
#1020 [10:57] <IM_JUST_SAD_> me account name is M_USTAFA_XD
#1021 [10:57] <Feerct> Before the nick was hconti but then I migrated and went to feerct
#1022 [10:57] <Andrio> ZedRK, your laptop has switchable graphics?
#1023 [10:57] <Andrio> ZedRK, PC rather
#1024 [10:58] <ZedRK> Andrio I'm sorry Idk what is this
#1025 [10:58] <nut_meghan0> what should I do now? I sent the url
#1026 [10:58] <IM_JUST_SAD_> Andiro me account name is M_USTAFA_XD
#1027 [10:58] <Andrio> nut_meghan0, may I see the other file if you have it?
#1028 [10:58] <nut_meghan0> STOP ASKING ALREADY
#1029 [10:58] <nut_meghan0> yeah
#1030 [10:58] <IM_JUST_SAD_> Andrio me account name is M_USTAFA_XD
#1031 [10:58] <ZedRK> Please, kick him
#1032 [10:58] <Feerct> before la4610751@gmail.com this was the account email now I do not know which one
#1033 [10:58] <ZedRK> For spam
#1034 [10:59] <IM_JUST_SAD_> ZedRK why dont kick you ???
#1035 [10:59] <ZedRK> Cause, you are spamming !!!!
#1036 [10:59] <IM_JUST_SAD_> ZedRK are you arabec ?
#1037 [10:59] <ZedRK> so racism + spam
#1038 [10:59] <Feerct> help me
#1039 [10:59] <Feerct> pls
#1040 [10:59] <IM_JUST_SAD_> pleasse kick ZedRK
#1041 [10:59] <ZedRK> ;-;
#1042 [10:59] <nut_meghan0> https://paste.ubuntu.com/p/8XbSFR7sxw/
#1043 [11:00] <nut_meghan0> what did he do? you're the one who's being annoying IM_JUST_SAD_
#1044 [11:00] <Crys> @andrio i can summarise :) 1 mojang email yesterday = "you have migrated your account" 2 last week in spam folder in finnish "you made new account, buy minecraft" && "your password has been changed!" all three from official mojang (checked for spoofing) - only discovered because i couldn't log in to game. I reset pw and now i can log in but no ga
#1045 [11:00] <Crys> me inside account :) (actually its not even an account i created but its in my email address >_> ... i guess that just made me uneasy. its my understand whoever did it migrated to their own email) i just wanna be safe :) secure in the meantime while support staff can get around to tickets ~
#1046 [11:00] <ZedRK> Andrio would u explain what is switchable graphics please ? :x
#1047 [11:01] <Feerct> My Feerct account has been hacked and will change the security password and email and password also https://en.namemc.com/search?q=Feerct
#1048 [11:01] <nut_meghan0> =3
#1049 [11:01] <Feerct> before la4610751@gmail.com this was the account email now I do not know which one
#1050 [11:01] <Feerct> Before the nick was hconti but then I migrated and went to feerct
#1051 [11:01] <ZedRK> Stop spamming wtf !!!!!
#1052 [11:01] <Andrio> ZedRK, the report shows two video controllers; to my understanding there should be some way to choose which one Java will use. Ideally you want it to use your AMD card
#1053 [11:01] <Andrio> I'm not sure how to do that though
#1054 [11:01] * IM_JUST_SAD_ [webchat@185.133.226.223] has quit. (Quit: webchat.esper.net)
#1055 [11:02] <ZedRK> Andrio so you can do Nothing ? :/
#1056 [11:02] <Andrio> Crys, if you already sent a ticket to Mojang, unfortunately there isn't much else we can do besides wait for their reply
#1057 [11:03] <Feerct> If you can not help me, then I can count an account and I really like this game;
#1058 [11:03] <Andrio> nut_meghan0, do you have any antivirus installed?
#1059 [11:03] <Crys> i understand andrio, thought you might have a tip or two, and a better understand of what happened- and not just my theories lol
#1060 [11:03] <Crys> regarding safety
#1061 [11:03] <nut_meghan0> i believe so, yes
#1062 [11:03] <Crys> understanding *
#1063 [11:03] <Andrio> Crys, I'd suggest to be careful of phishing attacks. Don't give anyone your password other than to log in at an official Mojang site or the launcher
#1064 [11:04] <nut_meghan0> should i disable it, then try again? Andrio
#1065 [11:04] <ZedRK> Andrio isn't it Flyers issues ?
#1066 [11:04] <Andrio> nut_meghan0, you can, yes
#1067 [11:04] <nut_meghan0> okay
#1068 [11:05] <nut_meghan0> waiiiiit how do i disable it xD i've done it before but i forgot how to lol
#1069 [11:05] <Andrio> nut_meghan0, which one is it?
#1070 [11:05] <ZedRK> I'm really affraid, my computer isn't able to launch Minecraft, but how can I play now ? /c
#1071 [11:05] <Andrio> ZedRK, Flyers?
#1072 [11:05] * IM_JUST_SAD_ [webchat@185.133.226.223] has joined #minecrafthelp
#1073 [11:05] <IM_JUST_SAD_> hi
#1074 [11:05] <ZedRK> Erm, no, forget
#1075 [11:06] <ZedRK> I just Don't know how to launch it now
#1076 [11:06] <nut_meghan0> i really don't know, i'm sorry :/
#1077 [11:06] <ZedRK> I'm sad about making 20 euros on a game that I can't launch :x
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#1079 [11:07] <IM_JUST_SAD_> ZedRK me too
#1080 [11:08] <ZedRK> So what can I do now ? :'(
#1081 [11:08] <IM_JUST_SAD_> yes
#1082 [11:08] <IM_JUST_SAD_> whats can i do now >?]
#1083 [11:08] <IM_JUST_SAD_> too back me accoungt
#1084 [11:08] <IM_JUST_SAD_> account
#1085 [11:09] <nut_meghan0> Andrio what should i do?
#1086 [11:09] <IM_JUST_SAD_>
#1087 [11:09] <ZedRK> The issue is that "idk why" my computer doesn't support this game, and makes it crash when I open it !
#1088 [11:09] <IM_JUST_SAD_>
#1089 [11:10] <Greymagic27> IM_JUST_SAD_, If you can't get into your account you need to email mojang. Do you need their contact information?
#1090 [11:10] <Andrio> ZedRK, you can also try installing this driver: https://ftp.hp.com/pub/softpaq/sp77501-78000/sp77678.exe
#1091 [11:10] <ZedRK> OH YES,
#1092 [11:10] <ZedRK> I forgot the name
#1093 [11:10] <Andrio> ??> nut_meghan0 tools/HJT
#1094 [11:10] <Absol> nut_meghan0: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1095 [11:10] <ZedRK> I wanted to say driver not flyer
#1096 [11:10] <Absol> nut_meghan0: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1097 [11:10] <ZedRK> *facepalm*
#1098 [11:10] <ZedRK> drivers !!! xDD
#1099 [11:10] <IM_JUST_SAD_> Greymagic27 yes
#1100 [11:11] <Andrio> ah, right
#1101 [11:11] <ZedRK> Andrio will I have to restart my computer ?
#1102 [11:11] <Andrio> ZedRK, probably, yes
#1103 [11:11] <Greymagic27> ??> IM_JUST_SAD_ account/send-email
#1104 [11:11] <Absol> IM_JUST_SAD_: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1105 [11:11] <Absol> IM_JUST_SAD_: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1106 [11:11] <ZedRK> Sad..
#1107 [11:11] <Crys> @andrio Yo have you heard of people stealing non-migrated accounts before with relative ease? a friend warned me of it being vulnerable but >_> okay cheers btw :)
#1108 [11:11] <ZedRK> andrio so I find you after that !
#1109 [11:12] <Andrio> Crys, well, it is probably easier to find your public username than your email address.
#1110 [11:12] * robert_pwner [webchat@84-31-59-106.cable.dynamic.v4.ziggo.nl] has joined #minecrafthelp
#1111 [11:12] <nut_meghan0> it says the disk is full .-.
#1112 [11:12] <IM_JUST_SAD_> Greymagic27 iam rest me password and me new password dont work
#1113 [11:12] <robert_pwner> Why am i not getting emails back from Mojang ;(
#1114 [11:12] <nut_meghan0> i tried running it
#1115 [11:13] <Greymagic27> IM_JUST_SAD_, Email mojang using the steps Absol sent above
#1116 [11:13] <Andrio> nut_meghan0, well, that's not good
#1117 [11:13] <Greymagic27> robert_pwner, Unfortunately, the wait time for account support requests is currently longer than normal. Please refer to this page: https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1118 [11:13] <ZedRK> Greymagic27 hey !! I've already see you !!
#1119 [11:13] <ZedRK> I had a problem about a crash error
#1120 [11:13] * robert_pwner [webchat@84-31-59-106.cable.dynamic.v4.ziggo.nl] has quit. (Client Quit)
#1121 [11:13] <nut_meghan0> Andrio lol what should i do now xD
#1122 [11:14] <ZedRK> You tried to find the issue, you found and 1 day later it didnt work xD
#1123 [11:14] <Andrio> nut_meghan0, at what point in the installation process does it say that?
#1124 [11:14] <Crys> discord buddy suggested i might've entered a server that was sketchy with a plugin but i only play on the one. wellp! coulda been from a long time ago who knows :)
#1125 [11:14] <ZedRK> Greymagic27 I just reinstalled my computer :')
#1126 [11:14] <Crys> thanks for being here mate
#1127 [11:14] <nut_meghan0> like 2 mins after i started it
#1128 [11:15] <IM_JUST_SAD_> Greymagic27 i am waiting 9 days and no
#1129 [11:15] <nut_meghan0> you mean the updating process, right? for the launcher?
#1130 [11:15] <IM_JUST_SAD_> Greymagic27 add me on discord ?
#1131 [11:15] <Greymagic27> IM_JUST_SAD_, You need to email them. I know the response times are 1-2 months right now but they are the only ones who can deal with account issues
#1132 [11:15] <Andrio> hm
#1133 [11:15] <Andrio> nut_meghan0, is your C drive or E drive full?
#1134 [11:15] <nut_meghan0> i know the C: drive is, but lemme check about the E: drive
#1135 [11:16] <IM_JUST_SAD_> Greymagic27 add me on discord ?
#1136 [11:16] <IM_JUST_SAD_> ]
#1137 [11:16] <Greymagic27> IM_JUST_SAD_, Sorry but I'll have to decline
#1138 [11:16] <IM_JUST_SAD_> ok nb just i need help
#1139 [11:17] <Greymagic27> IM_JUST_SAD_, You need to email mojang. They are the only ones who can help with account issues
#1140 [11:17] <IM_JUST_SAD_> no proplem
#1141 [11:17] <ZedRK> Crash error is so frikin sad :'o
#1142 [11:17] <IM_JUST_SAD_> i have the minecraft email
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#1144 [11:17] <nut_meghan0> so the C: drive has 0 bytes left of 55.8 GB, the E: drive has 47.4 GB free of 55.8 GB, and the G: drive has 675 GB free of 931 GB
#1145 [11:18] <Andrio> ok
#1146 [11:18] <nut_meghan0> ZedRK ikr!!!
#1147 [11:18] <IM_JUST_SAD_> Greymagic27 hacker hacked me account and set new password and iam rest password and me new passwiod dont work
#1148 [11:18] <ZedRK> nut_meghan0 xDD
#1149 [11:18] <Andrio> nut_meghan0, there's a way around that
#1150 [11:18] <Greymagic27> IM_JUST_SAD_, You need to email mojang. There's nothing more we can do here
#1151 [11:18] <Andrio> nut_meghan0, can you find the full path to your Minecraft launcher .exe?
#1152 [11:18] <nut_meghan0> Andrio i can try
#1153 [11:18] <Andrio> nut_meghan0, select it in Windows Explorer and click 'Copy path' in the ribbon
#1154 [11:18] <Andrio> if on Windows 10
#1155 [11:18] <IM_JUST_SAD_> ok give me ?
#1156 [11:19] <Greymagic27> ??> IM_JUST_SAD_ account/send-email
#1157 [11:19] <Absol> IM_JUST_SAD_: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1158 [11:19] <Absol> IM_JUST_SAD_: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1159 [11:19] <nut_meghan0> im on windows 7 lol
#1160 [11:19] <ZedRK> hahhaa xDD
#1161 [11:19] * Missvmk [webchat@097-104-162-023.res.bhn.net] has joined #minecrafthelp
#1162 [11:19] <nut_meghan0> its getting olddddd and crankyyyyy
#1163 [11:19] <nut_meghan0> xDDD
#1164 [11:19] <Andrio> Ah
#1165 [11:19] <ZedRK> :')))
#1166 [11:20] <Andrio> On Windows 7, what I do is copy and paste the directory path from the address bar and type '\MinecraftLauncher.exe' after it
#1167 [11:20] <nut_meghan0> okay
#1168 [11:20] <ZedRK> My computer is so bad that when I launch it, you Don't need a grill to do a barbecue, my software is one :'ooo
#1169 [11:20] <Andrio> nut_meghan0, open Notepad and paste that full path, making sure it's in double quotes if there are spaces
#1170 [11:21] <Missvmk> Hey guys, I'm getting "io.netty.channel.abstractchannel$annotatedconnectexception connection timed out" on one specific server. Everything else is accessible and fine. It's not to do with my firewall and I have no idea what the issue is after googling
#1171 [11:21] <StormyNight> my minecraft will not let me launch it once it gets to the loading mojang screen it stops and says not responding with a pop up of SE binary is not responding.
#1172 [11:21] <Andrio> nut_meghan0, then tell me what the path actually is
#1173 [11:21] <nut_meghan0> wait wat
#1174 [11:21] <nut_meghan0> open notepad...
#1175 [11:21] <Greymagic27> ??> StormyNight av/adwcleaner
#1176 [11:21] <Absol> StormyNight: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#1177 [11:21] <Absol> StormyNight: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1178 [11:21] <nut_meghan0> then paste what full path?
#1179 [11:21] <Andrio> nut_meghan0, the path to MinecraftLauncher.exe
#1180 [11:21] <nut_meghan0> ohhhh okay
#1181 [11:22] * Mega [webchat@89-180-116-14.net.novis.pt] has joined #minecrafthelp
#1182 [11:22] <Greymagic27> Missvmk, Hey. Could you message me the IP? use /msg Greymagic27
#1183 [11:22] <Mega> hello
#1184 [11:22] <Andrio> nut_meghan0, you'll need to choose where to install the actual game to as wekk
#1185 [11:22] <Andrio> well*
#1186 [11:22] <Greymagic27> Mega, Hey. How can we help?
#1187 [11:23] <Mega> im having connection issues while loading chunks in severs
#1188 [11:23] <Andrio> Mega, does the same thing happen on mctest.ae97.net ?
#1189 [11:23] * Strikeroni13 [webchat@bl24-122-192.dsl.telepac.pt] has quit. (Quit: webchat.esper.net)
#1190 [11:23] <nut_meghan0> E:\Minecraft\MinecraftLauncher.exe
#1191 [11:24] <nut_meghan0> thats the path
#1192 [11:24] <Andrio> ok
#1193 [11:24] <ZedRK> Andrio so AMD is installing
#1194 [11:24] <Greymagic27> Missvmk, Hmm. The server pings alright. Is it possible to try connecting using a mobile hotspot?
#1195 [11:24] <Andrio> nut_meghan0, I'd consider E:\Minecraft\game\ as the game installation path
#1196 [11:24] <Missvmk> yeah I can try that, lemme see
#1197 [11:24] <nut_meghan0> okie
#1198 [11:24] <Andrio> nut_meghan0, in Notepad, enter E:\Minecraft\MinecraftLauncher.exe --workDir E:\Minecraft\game
#1199 [11:24] <Andrio> nut_meghan0, then save it, make sure 'Save as type' has 'All files' selected, and name the file start.bat
#1200 [11:25] * Missvmk [webchat@097-104-162-023.res.bhn.net] has quit. (Quit: webchat.esper.net)
#1201 [11:25] <Andrio> nut_meghan0, then start the launcher with that
#1202 [11:25] * MJO [webchat@bfb76430.virtua.com.br] has joined #minecrafthelp
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#1204 [11:25] <nut_meghan0> mk
#1205 [11:26] <ZedRK> Andrio may I have to install a program to clean my computer?
#1206 [11:26] <Andrio> ZedRK, I'm not aware that you have much of a need for that, but you can if you want.
#1207 [11:26] <nut_meghan0> so i just need to make that, then I'll just start the updater again like normal?
#1208 [11:27] <ZedRK> Okay, thanks
#1209 [11:27] <Andrio> nut_meghan0, no, use this batch file to start it.
#1210 [11:27] <Andrio> nut_meghan0, alternatively you can create a shortcut and enter the same text in it
#1211 [11:27] <nut_meghan0> create a shortcut to minecraft?
#1212 [11:27] * Missvmk [webchat@097-104-162-023.res.bhn.net] has joined #minecrafthelp
#1213 [11:28] <nut_meghan0> then name it that?
#1214 [11:28] <Missvmk> Greymagic27 mobile hotspot is having some issues so I wasn't able to try that
#1215 [11:28] <Greymagic27> Missvmk, I'd like to check that nothing on your PC could cause this issue:
#1216 [11:28] <Greymagic27> ??> Missvmk tools/hjt
#1217 [11:28] <Absol> Missvmk: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1218 [11:28] <Absol> Missvmk: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1219 [11:28] <Andrio> nut_meghan0, if you use a shortcut, you can name it whatever you want
#1220 [11:28] <nut_meghan0> okie
#1221 [11:28] <Mega> a sec
#1222 [11:28] <ZedRK> Andrio so the AMD is succesfully installed, do I have to restart it even if it doesn't say that I have to?
#1223 [11:29] <Andrio> ZedRK, maybe
#1224 [11:29] <ZedRK> Andrio ok see you soon, I restart it
#1225 [11:30] * ZedRK [webchat@czn84-1-78-228-144-96.fbx.proxad.net] has quit. (Quit: webchat.esper.net)
#1226 [11:30] <nut_meghan0> so made a shortcut to minecraft and named it start.bat, is that what you wanted me to do, Andrio
#1227 [11:30] <Mega> Andrio no im not having the same problem in the test server
#1228 [11:31] <nut_meghan0> its seems like it's taking the same amount of time to update
#1229 [11:32] <Andrio> nut_meghan0, it's not; a .bat file is a text file containing commands, not a shortcut. The shortcut should still work though.
#1230 [11:32] <nut_meghan0> okie
#1231 [11:32] <Missvmk> kaspersky is running because i was ensuring it was completely off (it was)
#1232 [11:32] <nut_meghan0> so what you're saying is that it should work now?
#1233 [11:32] <Andrio> if you created a shortcut, it's probably named start.bat.lnk
#1234 [11:32] <Andrio> nut_meghan0, sounds like you just started it up; is it working?
#1235 [11:33] * StormyNight [webchat@c-73-130-247-85.hsd1.pa.comcast.net] has joined #minecrafthelp
#1236 [11:33] <nut_meghan0> i mean its still updating so idk
#1237 [11:33] <StormyNight> ok so ive just restarted my computer and it says complete should I try minecraft now?
#1238 [11:33] <Greymagic27> Missvmk, Can you follow these steps quickly?
#1239 [11:33] <Greymagic27> ??> Missvmk av/kaspersky
#1240 [11:33] <Absol> Missvmk: If you are using Kaspersky Internet Security and cannot connect to Mojang's servers, turn off Encrypted Connections Scan by following this guide: https://support.kaspersky.com/9927#block1
#1241 [11:33] <Andrio> mm
#1242 [11:33] <nut_meghan0> nope it didnt work
#1243 [11:34] <nut_meghan0> so what should i do now?
#1244 [11:34] <Andrio> nut_meghan0, what happened?
#1245 [11:34] <nut_meghan0> it said the same message at the same time
#1246 [11:34] <nut_meghan0> i named it start.bat
#1247 [11:34] <Andrio> nut_meghan0, right click your shortcut and select Properties and tell me what the Target is
#1248 [11:34] <nut_meghan0> E:\Minecraft.exe
#1249 [11:35] <nut_meghan0> that's the target
#1250 [11:35] <Andrio> ok
#1251 [11:35] <Andrio> it should be similar to E:\Minecraft.exe --workDir E:\Minecraft\game
#1252 [11:35] <Andrio> otherwise it will try to install the game to the C drive.
#1253 [11:35] <nut_meghan0> should i change it to that then? like copy and paste it into the target?
#1254 [11:36] <Missvmk> Greymagic27 I don't have kaspersky pure 3.0
#1255 [11:36] <Missvmk> and it's jsut the one server, oters are fine
#1256 [11:36] <Andrio> nut_meghan0, yes
#1257 [11:36] <nut_meghan0> ok i did that and i'm updating it again
#1258 [11:36] <Greymagic27> Missvmk, I know it seems a bit extreme but could you try uninstalling kaspersky for now?
#1259 [11:37] <nut_meghan0> holy cow its only noon in my area at its dark bc there's so many clouds
#1260 [11:38] <nut_meghan0> oh god imma die its really windy out
#1261 [11:38] <nut_meghan0> xD
#1262 [11:39] <Missvmk> sure idc it's been inactive for months
#1263 [11:39] <Andrio> Don't die
#1264 [11:39] <nut_meghan0> i hope i wont lol
#1265 [11:39] <nut_meghan0> i have so much to live for
#1266 [11:39] <nut_meghan0> like fixing my minecraft :D
#1267 [11:39] <nut_meghan0> lmao
#1268 [11:40] <nut_meghan0> so do u think this will fix it? *knock on wood*
#1269 [11:40] <nut_meghan0> nuuu it didnt work
#1270 [11:40] <Andrio> what happened this time?
#1271 [11:40] <nut_meghan0> the same thing that happened the last 3 times lol
#1272 [11:41] <nut_meghan0> minecraft's so stubborn
#1273 [11:41] * ZedRK [webchat@czn84-1-78-228-144-96.fbx.proxad.net] has joined #minecrafthelp
#1274 [11:41] <ZedRK> Andrio, I'm back !
#1275 [11:41] <Andrio> ??> nut_meghan0 launcher/log
#1276 [11:41] <Absol> nut_meghan0: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#1277 [11:41] * iMeriano [webchat@192.214.138.131] has joined #minecrafthelp
#1278 [11:41] <Andrio> o/
#1279 [11:41] <nut_meghan0> okie
#1280 [11:42] <ZedRK> Erm
#1281 [11:42] <ZedRK> It doesn't work
#1282 [11:42] <ZedRK> :c
#1283 [11:42] <Andrio> hm
#1284 [11:43] <iMeriano> Hello, I'm having issues logging into my minecraft account. It prompts me with a message saying "Sorry, make sure you are online and try again"
#1285 [11:43] <Greymagic27> ??> iMeriano tools/hjt
#1286 [11:43] <Absol> iMeriano: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1287 [11:43] <Absol> iMeriano: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1288 [11:43] * MJO [webchat@bfb76430.virtua.com.br] has quit. (Quit: webchat.esper.net)
#1289 [11:43] <ZedRK> So what should I do .
#1290 [11:44] <ZedRK> Do you want me to explain you Greymagic27? Andrio is already on this problem but it's hard !
#1291 [11:44] <nut_meghan0> those instructions dont work bc i cant even GET to the launcher lol
#1292 [11:44] <Andrio> ah
#1293 [11:45] <Andrio> nut_meghan0, you may need to free up space on your C drive then
#1294 [11:45] <Andrio> Having a completely full drive will mess up a lot of things
#1295 [11:45] <Andrio> Like downloads
#1296 [11:45] <nut_meghan0> so how many things will i have to delete do you think?
#1297 [11:46] <ZedRK> Ok, I'm lost, what should I do ..
#1298 [11:47] <nut_meghan0> now it says 44 KB free of 55.8 GB
#1299 [11:47] <nut_meghan0> i got rid of the adwcleaner
#1300 [11:47] <Andrio> nut_meghan0, perhaps see if you can free up at least 512 MB
#1301 [11:47] <Andrio> nut_meghan0, also consider installing CCleaner
#1302 [11:47] <nut_meghan0> okay
#1303 [11:48] * Mega [webchat@89-180-116-14.net.novis.pt] has quit. (Quit: webchat.esper.net)
#1304 [11:48] <nut_meghan0> do i need perflogs?
#1305 [11:49] * Missvmk [webchat@097-104-162-023.res.bhn.net] has joined #minecrafthelp
#1306 [11:49] <ZedRK> Andrio I will go eat, I hope you'll find the issue, I'm really sad about the idea of losing a game that I love <3 ..
#1307 [11:49] <Andrio> nut_meghan0, probably not
#1308 [11:49] <iMeriano> Sorry to interupt, I pasted the log to that website.. Now what?
#1309 [11:49] <nut_meghan0> okie i deleted that
#1310 [11:49] <ZedRK> Andrio I just want to thank you abou everything u do for us . See you later
#1311 [11:50] <nut_meghan0> now it says 112 KB free of 55.8 GB
#1312 [11:50] <iMeriano> https://paste.ubuntu.com/p/qq67hMCZqD/
#1313 [11:50] <Greymagic27> ??> iMeriano win/hosts/edit
#1314 [11:50] <Absol> iMeriano: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#1315 [11:50] <Absol> iMeriano: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#1316 [11:50] <Greymagic27> iMeriano, Remove any entry containing the word 'mojang'
#1317 [11:51] * ketchup_felix [webchat@198-77-46-176.dyn.estpak.ee] has joined #minecrafthelp
#1318 [11:51] <nut_meghan0> so its not completely full anymore, what else can i try?
#1319 [11:52] <iMeriano> Do I save and overwrite this modified version?
#1320 [11:52] <Missvmk> Greymagic27 i uninstalled kaspersky and restarted my computer and the issue is still the same
#1321 [11:52] <Greymagic27> iMeriano, Nope. Remove those two lines then press CTRL+S to save the file
#1322 [11:53] <Greymagic27> Missvmk, Hmm. Let me try to connect to the server
#1323 [11:53] <iMeriano> Oh, the whole line or just "mojang" in between stuff?
#1324 [11:53] <Greymagic27> iMeriano, The whole line. But only those with the word 'mojang' in them
#1325 [11:54] * Libra [webchat@dsl-210-1980.madisontelco.com] has joined #minecrafthelp
#1326 [11:54] <Libra> so uhhh... what are the odds of getting a refund if you bought Java Edition expecting to be able to cross play?
#1327 [11:54] <iMeriano> Can I try the launcher now?
#1328 [11:55] <Greymagic27> Libra, It depends, when did you buy the java edition?
#1329 [11:55] <Greymagic27> iMeriano, Before you do please change your minecraft password
#1330 [11:56] <Libra> like 20 minutes before sending in a support ticket requesting a refund
#1331 [11:56] <Greymagic27> Libra, Then you're hopefully in line to get a refund
#1332 [11:56] <Greymagic27> Missvmk, I can connect. Is it possible for you to try on another PC?
#1333 [11:56] <iMeriano> Omg it worked! Thank you so much for your help, I was stuck on this all week. Take care!
#1334 [11:57] <Missvmk> no it's not
#1335 [11:57] <nut_meghan0> Andrio should I try it again? the c: disk isnt completely full anymore
#1336 [11:57] <Andrio> nut_meghan0, how much space is there now?
#1337 [11:57] <Greymagic27> Missvmk, Can you send another hijackthis log?
#1338 [11:57] <Greymagic27> ??> Missvmk tools/hjt
#1339 [11:57] <Absol> Missvmk: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1340 [11:57] <Absol> Missvmk: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1341 [11:57] * cadio9999 [webchat@78-134-27-40.v4.ngi.it] has joined #minecrafthelp
#1342 [11:57] <nut_meghan0> 88 KB free of 55.8 GB
#1343 [11:58] * cadio9999 [webchat@78-134-27-40.v4.ngi.it] has quit. (Client Quit)
#1344 [11:58] <Greymagic27> Missvmk, Remove cisco
#1345 [11:59] * Titalwavve_303 [webchat@93.37.80.153] has joined #minecrafthelp
#1346 [12:00] * Nightmare3711 [webchat@c-174-52-13-74.hsd1.ut.comcast.net] has joined #minecrafthelp
#1347 [12:00] * Nick78 [webchat@toroon4512w-lp130-12-70-54-19-205.dsl.bell.ca] has joined #minecrafthelp
#1348 [12:00] <Nick78> Hello?
#1349 [12:00] <Titalwavve_303> hy
#1350 [12:00] <nut_meghan0> Andrio 88 KB free of 55.8 GB
#1351 [12:00] <Greymagic27> Nick78, Titalwavve_303 Hey. How can we help?
#1352 [12:00] <Andrio> nut_meghan0, you'll probably need more than that
#1353 [12:01] <Titalwavve_303> He say to me unknown host on my serve?r what can i do?
#1354 [12:01] * undelete_this [webchat@47.187.13.49] has joined #minecrafthelp
#1355 [12:01] <nut_meghan0> dangit
#1356 [12:01] <Nick78> hi i have a problem with my minecraft launcher. Whenever i try to launch minecraft i get an error stating "unable to update minecraft native launcher. please help.
#1357 [12:01] <nut_meghan0> wait it keeps going down
#1358 [12:01] <nut_meghan0> now its 64
#1359 [12:01] <Titalwavve_303> pls can you help me?
#1360 [12:02] <Greymagic27> Titalwavve_303, Can you DM me the IP? /msg Greymagic27
#1361 [12:02] <Missvmk> Greymagic27 nothing after removing cisco
#1362 [12:02] <Greymagic27> ??> Nick78 tools/hjt
#1363 [12:02] <Absol> Nick78: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1364 [12:02] <Absol> Nick78: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1365 [12:02] <Greymagic27> Missvmk, Restart your PC
#1366 [12:02] * StormyNight [webchat@c-73-130-247-85.hsd1.pa.comcast.net] has quit. (Quit: webchat.esper.net)
#1367 [12:02] <nut_meghan0> Titalwavve_303 probably means that its currently shut down by the host
#1368 [12:04] <Nick78> Greymagic27 https://paste.ubuntu.com/p/5jPpQTKYq9/
#1369 [12:04] <undelete_this> hey i need to reactivate my mojang account, which was accidentally deleted. is emailing support the only way to do this? just asking because of the massive backlog and was wondering if there was a faster way
#1370 [12:05] <Crys> BuYTHeGaMeAGaiN D= lmao
#1371 [12:05] <Greymagic27> Nick78, Try the .exe here: https://minecraft.net/en-us/download/alternative/
#1372 [12:05] <Greymagic27> Titalwavve_303, Are you hosting the server?
#1373 [12:05] <Greymagic27> undelete_this, Sadly not.
#1374 [12:05] <undelete_this> alright, thanks! i guess a two month wait is better than not playing at all
#1375 [12:05] * ketchup_felix [webchat@198-77-46-176.dyn.estpak.ee] has quit. (Quit: webchat.esper.net)
#1376 [12:06] * Jeff [webchat@160-3-16-139.cpe.cableone.net] has joined #minecrafthelp
#1377 [12:07] <Crys> undelete_this do you have VR? CyubeVR is on sale im heavily contemplating getting it, i feel like losing access to my game is a blessing in disguise lol - its like mc but built for vr
#1378 [12:07] <nut_meghan0> Andrio is there anything else i can do then free space?
#1379 [12:07] <Crys> two months i was hoping 5 weeks but haha
#1380 [12:08] <Titalwavve_303> Greymagic27yes
#1381 [12:08] <Jeff> Can't Launch World: JAVA (TM) Platform SE binary has stopped working
#1382 [12:08] * xdrphil [webchat@81-236-167-179-no283.tbcn.telia.com] has joined #minecrafthelp
#1383 [12:08] <Jeff> How do I fix?
#1384 [12:08] <undelete_this> Crys yeah support said they just started on requests from May 1 so it looks there's a two month backlog at the moment. I haven't looked at VR, though, it seems interesting
#1385 [12:08] <Greymagic27> Titalwavve_303, Connect using this IP: localhost
#1386 [12:08] <Greymagic27> ??> Jeff av/adwcleaner
#1387 [12:08] <Absol> Jeff: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#1388 [12:08] <Absol> Jeff: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1389 [12:09] <Nick78> Greymagic27 it gave me the same error "unable to update minecraft native launcher.
#1390 [12:09] <Titalwavve_303> Greymagic27i tried to do this
#1391 [12:10] * nut_meghan0 [webchat@184.21.6.230] has quit. (Quit: webchat.esper.net)
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#1393 [12:10] * undelete_this [webchat@47.187.13.49] has left #minecrafthelp
#1394 [12:10] <Greymagic27> Titalwavve_303, Go into your server properties, is there anything in the 'server ip' line besides the text saying 'server ip'
#1395 [12:10] <xdrphil> yo, so i have some problems with my migration from old acc to a new one with email... i need an email from my old acc to migrate to the new one and i dont have an email on my old one haha. Cause i bought the game in 2009 and i didn't need it
#1396 [12:10] <Titalwavve_303> ok
#1397 [12:10] <xdrphil> is there any way to fix it?
#1398 [12:11] * Dankzer [webchat@70-132-184-252.lightspeed.jcvlfl.sbcglobal.net] has joined #minecrafthelp
#1399 [12:11] <Dankzer> Hello
#1400 [12:11] <Titalwavve_303> Greymagic27now i'm gonna put my IP?
#1401 [12:11] * Missvmk [webchat@097-104-162-023.res.bhn.net] has quit. (Quit: webchat.esper.net)
#1402 [12:11] <Greymagic27> Titalwavve_303, No. Leave it blank
#1403 [12:11] <Greymagic27> ??> xdrphil account/send-email
#1404 [12:11] <Absol> xdrphil: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1405 [12:11] * Dankzer [webchat@70-132-184-252.lightspeed.jcvlfl.sbcglobal.net] has quit. (Client Quit)
#1406 [12:11] <Absol> xdrphil: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1407 [12:12] <xdrphil> i cannot put in an email, all i have is the account name and password
#1408 [12:12] <Greymagic27> xdrphil, Put any email that you have access to in the box
#1409 [12:12] <xdrphil> i see
#1410 [12:15] <Greymagic27> Titalwavve_303, Can you send a video of you trying to connect to the server? Use streamable.com to send it
#1411 [12:15] * Bob [webchat@c-71-234-246-2.hsd1.ma.comcast.net] has joined #minecrafthelp
#1412 [12:15] <Nick78> Greymagic27 the .exe file didn't work either and gave me the same error "unable to update minecraft native launcher"
#1413 [12:16] <Greymagic27> Nick78, Can you try loading up the launcher using a mobile hotspot?
#1414 [12:16] <Bob> When I try to open my Minecraft through the launcher, a white box appears and in the top it says "not responding". What do I do?
#1415 [12:16] <Greymagic27> ??> Bob av/adwcleaner
#1416 [12:16] <Absol> Bob: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#1417 [12:16] <Absol> Bob: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1418 [12:17] * Bob [webchat@c-71-234-246-2.hsd1.ma.comcast.net] has quit. (Client Quit)
#1419 [12:17] <Jeff> FFS!! @Absol are you a BOT?
#1420 [12:18] * Nick78 [webchat@toroon4512w-lp130-12-70-54-19-205.dsl.bell.ca] has quit. (Quit: webchat.esper.net)
#1421 [12:18] * Titalwavve_303 [webchat@93.37.80.153] has quit. (Quit: webchat.esper.net)
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#1423 [12:18] <ZedRK> Hello
#1424 [12:18] <ZedRK> I'm back,
#1425 [12:19] <ZedRK> Greymagic27 would u hepl me pls
#1426 [12:20] <Greymagic27> ZedRK, What's the issue?
#1427 [12:20] <ZedRK> Crash issue
#1428 [12:20] <Greymagic27> ZedRK, Can you send the crash report? Use https://paste.ubuntu.com to send it
#1429 [12:20] <ZedRK> sure
#1430 [12:21] <ZedRK> https://paste.ubuntu.com/p/cCCdsFyk2P/
#1431 [12:21] <ZedRK> here it is
#1432 [12:21] <Greymagic27> ZedRK, Did you install the latest AMD driver for your system?
#1433 [12:21] <ZedRK> Hmm, I think
#1434 [12:22] <Greymagic27> ??> ZedRK win/dxdiag
#1435 [12:22] <Absol> ZedRK: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1436 [12:23] <ZedRK> I came in december for the same issue
#1437 [12:23] <ZedRK> greymagic27 https://paste.ubuntu.com/p/FkWwCy4zCf/
#1438 [12:24] * Berry14_ [webchat@ip1f11fb49.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#1439 [12:24] <ZedRK> Greymagic27 if you need HiJackThis : https://paste.ubuntu.com/p/RHTvY4JDbZ/
#1440 [12:25] <Greymagic27> ZedRK, Make sure to install the latest drivers from here: https://www.amd.com/en/support/graphics/amd-radeon-r5-series/amd-radeon-r5-300-series/amd-radeon-r5-330
#1441 [12:26] <ZedRK> radeon software?
#1442 [12:26] <Greymagic27> ZedRK, http://prntscr.com/o8ohzr
#1443 [12:26] <ZedRK> thanks
#1444 [12:26] <Berry14_> Hi, I cannot log in. If I enter username and password and press login, there is no reaction. Like a freeze. I have restarted the computer several times etc. Any idea?
#1445 [12:27] <ZedRK> So, after that, I restar my computer ?
#1446 [12:27] * ElBungo [webchat@190.235.229.190] has joined #minecrafthelp
#1447 [12:27] <ZedRK> Berry14_ You can send a report to mojang. A lot of people are sending back this issue. :/
#1448 [12:27] <ElBungo> Hi
#1449 [12:28] <ElBungo> I can not access my mojang account, is the password the same as minecraft?
#1450 [12:29] <ZedRK> ElBungo when you press login, is there a reaction ?
#1451 [12:29] <ElBungo> It throws me a 403 error
#1452 [12:29] <ZedRK> Ok, helpers will come for u I hope
#1453 [12:30] <ElBungo> I have to wait in the chat?
#1454 [12:31] <ZedRK> I think . I'm just a person which need help. May you send me a screen there ? https://prnt.sc/
#1455 [12:31] * gsa_nomad [webchat@87.109.193.35] has joined #minecrafthelp
#1456 [12:32] <gsa_nomad> hey i cant log in
#1457 [12:32] <gsa_nomad> help i want to buy minecraft
#1458 [12:32] <gsa_nomad> help me please
#1459 [12:32] <ZedRK> gsa_nomad a lot of people are sending back this bug
#1460 [12:33] <ZedRK> gsa_nomad is there a reaction ?
#1461 [12:33] <gsa_nomad> so i cant buy it
#1462 [12:33] <gsa_nomad> i want to buy it for my son
#1463 [12:33] <ZedRK> gsa_nomad is there Something happening when you click login ?
#1464 [12:33] <gsa_nomad> i click it and it wont log in
#1465 [12:34] <ZedRK> Is there a reaction ?
#1466 [12:34] <gsa_nomad> no
#1467 [12:34] <gsa_nomad> there is no reaction
#1468 [12:35] <gsa_nomad> can you please fix this
#1469 [12:35] <ZedRK> You have the same problem as a person in this chat. Just wait for somebody that will help you. You can read this if you need help http://is.gd/mc_acct
#1470 [12:35] <ZedRK> You need to send a report to mojang. We can do Nothing here
#1471 [12:36] <gsa_nomad> ok thanks for your time
#1472 [12:37] <ZedRK> @gsa_nomad you can also go there to send a bug to mojang https://www.minecraft.net/fr-fr/bugs/
#1473 [12:37] <ElBungo> https://prnt.sc/o8om9a
#1474 [12:37] <ElBungo> here is
#1475 [12:37] <ZedRK> ElBungo Thank you.
#1476 [12:39] <ZedRK> ElBungo I'm sorry I'm not a helper I can't help you, but I Don't think that we can do something for you here. You can go to this link and sens a report to mojang : https://www.minecraft.net/fr-fr/bugs/
#1477 [12:39] <ZedRK> send*
#1478 [12:41] <ZedRK> Greymagic27 should I restart my computer ?
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#1480 [12:42] <ElBungo> ty ZedRK
#1481 [12:43] <ZedRK> Elbungo No problem, if you need more, you can read this http://is.gd/mc_acct
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#1483 [12:48] * CBG [webchat@152.207.223.87.dynamic.jazztel.es] has joined #minecrafthelp
#1484 [12:49] <CBG> hi, how can i change my minecraft version on the new launcher?
#1485 [12:49] <shodeler> hello, i think my mojang account got stolen, before it was on dvalkovska@gmail.com e-mail
#1486 [12:50] <CBG> hi, how can i change my minecraft version on the new launcher?
#1487 [12:51] <CBG> hi, how can i change my minecraft version on the new launcher?
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#1490 [12:54] * MarouaneSerghini [webchat@static.kpn.net] has joined #minecrafthelp
#1491 [12:54] <MarouaneSerghini> hello
#1492 [12:55] <MarouaneSerghini> I bought an account and i wanna play but when I login in is says "Sorry, make sure you are online and try again."
#1493 [12:57] * le [webchat@144.178.5.144] has joined #minecrafthelp
#1494 [12:57] * Berry14_ [webchat@ip1f11fb49.dynamic.kabel-deutschland.de] has quit. (Quit: webchat.esper.net)
#1495 [12:57] <le> hello
#1496 [13:01] * Ava [webchat@cpe-74-130-64-211.kya.res.rr.com] has joined #minecrafthelp
#1497 [13:02] <Ava> i have java edition, why cant i download windows edition
#1498 [13:03] * chupacabra2 [webchat@kntaon1614w-grc-11-76-66-96-43.dsl.bell.ca] has joined #minecrafthelp
#1499 [13:04] <chupacabra2> Multiplayer on pcs is not working. Trying to play multiplayer from two different computers with separate accounts and it is not working. They are connected to the same network and the Lan is open on the world. When second player goes into multiplayer, it cannot find the world.
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#1501 [13:10] * msyringe [webchat@093105162070.elblag.vectranet.pl] has joined #minecrafthelp
#1502 [13:11] <msyringe> Hello
#1503 [13:11] * Ava [webchat@cpe-74-130-64-211.kya.res.rr.com] has quit. (Quit: webchat.esper.net)
#1504 [13:12] <MarouaneSerghini> I bought an account and i wanna play but when I login in is says "Sorry, make sure you are online and try again."
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#1510 [13:15] * nicosenza [webchat@bd042afc.virtua.com.br] has joined #minecrafthelp
#1511 [13:18] <nicosenza> hello mr or miss, i was trying to login in my minecraft, and i did it, but i cant open the game, when i try there is a error, details: i use a computer with java 32 bits
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#1515 [13:26] * FireEarl [webchat@047-232-180-008.res.spectrum.com] has joined #minecrafthelp
#1516 [13:26] <FireEarl> my minecraft has this error The game crashed whilst initializing game
#1517 [13:26] <FireEarl> Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
#1518 [13:27] <FireEarl> can any1 help?
#1519 [13:27] <FireEarl> btw All my drivers are up to date
#1520 [13:30] * CarlosAndres2019 [webchat@58.117.178.186.static.anycast.cnt-grms.ec] has joined #minecrafthelp
#1521 [13:31] <CarlosAndres2019> Please, as an entry to a chat with Spanish language
#1522 [13:32] <FireEarl> what?
#1523 [13:32] * ZacXx [webchat@186-193-222-12.pppoe.micropic.com.br] has joined #minecrafthelp
#1524 [13:32] <FireEarl> oh here is my report https://paste.ubuntu.com/p/7zZcXdD4hM/
#1525 [13:33] <ZacXx> Does anyone know if in version 1.14.3 I can customize the ores of the world?
#1526 [13:33] <FireEarl> no idea
#1527 [13:34] <ZacXx> :/
#1528 [13:34] <CarlosAndres2019> I need help because I mistakenly bought the game minecraft for windows 10 and minecraft for windows 10 started twice
#1529 [13:35] <CarlosAndres2019> And I need to eliminate the second purchase
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#1534 [14:00] * xSKaTRx [webchat@ip5f5bf56b.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#1535 [14:00] <xSKaTRx> who can help me ?
#1536 [14:01] * storkystyle [webchat@132-173-132-95.pool.ukrtel.net] has joined #minecrafthelp
#1537 [14:01] <xSKaTRx> hello ?
#1538 [14:01] <xSKaTRx> need help
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#1542 [14:14] <Zej> Maps in game aren't updating, they're just staying blank. Is this a known issue with 1.14.3?
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#1547 [14:40] <Braden> erm
#1548 [14:40] <Braden> i have an issue
#1549 [14:41] <Braden> So i bought java before Oct 18, 2018 and i went to get the free copy of windows 10 mc, but the download froze and glitched out. Now i cant get the free one can someone help me??
#1550 [14:47] * Katamari0078 [webchat@70-140-115-78.lightspeed.tblltx.sbcglobal.net] has joined #minecrafthelp
#1551 [14:50] <Katamari0078> Hi, for some reason im not able to log onto my minecraft account after recently buying it. I have changed my passwords and restarting my computer but I am still unable to log into it. I've let my closest friends log into it and it works for them but it does not work for me. I dont know what to do.
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#1557 [15:06] <Dirtymac> when ever i try to play the game says that java(TM) Platform SE binary is not responding and then i close and try to relaunch and it does not fix it. I have also tried going back into a earlier version and all of them are experiencing the same issue. What should I odo
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#1559 [15:06] * Jonathan [webchat@47-33-73-243.dhcp.rvsd.ca.charter.com] has joined #minecrafthelp
#1560 [15:07] <mrZoinkd> dirtymac i have the same problem
#1561 [15:08] <Jonathan> My minecraft wouldn't start, so I uninstalled it to reinstalled it and the reinstaller says "an error occurred writing installation to disk"
#1562 [15:09] * Dirtymac [webchat@c-69-141-69-21.hsd1.nj.comcast.net] has joined #minecrafthelp
#1563 [15:09] <Jonathan> My launcher said he had a problem updating thats why i uninstalled it
#1564 [15:09] <Dirtymac> may someone please help me
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#1568 [15:20] * JesusGoose [webchat@109.100.17.186] has joined #minecrafthelp
#1569 [15:20] <JesusGoose> Hello, I have a problem with the security questions of my account
#1570 [15:22] <JesusGoose> I made my account back in 2012 so I don't remember the answers to the security questions, and I requested a reset, but when I click on the link provided in the email, it says that the link is no longer valid, even though the window of time between the sent email and the access of the link in the email was about 10 seconds
#1571 [15:22] <JesusGoose> what can I do about it?
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#1573 [15:29] * oldtopman [~oldtopman@75-166-133-60.hlrn.qwest.net] has joined #minecrafthelp
#1574 [15:29] * J7 [webchat@68-200-88-1.res.bhn.net] has joined #minecrafthelp
#1575 [15:30] <J7> I had no access to the email address that my account is currently under and I cant remember my password. I'm curious if there is any way I can get my account back...
#1576 [15:30] <J7> have*
#1577 [15:32] <JesusGoose> nobody's answering here, I'm still waiting for an answer myself
#1578 [15:34] <J7> well thats so much fun really a great system in place when mojang wont respond to my emails either.
#1579 [15:34] <J7> i realize its sunday but goodness
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#1582 [15:41] * Lag_Master360 [webchat@098-121-237-215.res.spectrum.com] has joined #minecrafthelp
#1583 [15:41] <Lag_Master360> I had a code for minecraft windows 10 edition but when i went into the microsoft store to redeem it it didn't work
#1584 [15:42] * Lag_Master360 [webchat@098-121-237-215.res.spectrum.com] has quit. (Client Quit)
#1585 [15:42] <spagucci> minecraft is having trouble loading any world or server, can get in to the "logging in" or "downloading terrain" screen, then stops responding. tried 1.8,1.8.9, and 1.14. deleted and reinstalled minecraft and java, still doesnt work
#1586 [15:43] <spagucci> forge and the twitch launcher seem to make it worse
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#1591 [15:58] <Drac0ni5> i am having a problem, unable to save download shows up when i try to start
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#1593 [16:01] * GameFaction [webchat@ip5f5ac5ce.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#1594 [16:02] <GameFaction> Hello, is it possible to change my birthdate? I didn't access my profile for years and now I can't because of the parents permission
#1595 [16:03] <GameFaction> My current birthdate i wrong for a reason and I would like to change it
#1596 [16:04] * Kikay [webchat@73.178.9.109.rev.sfr.net] has joined #minecrafthelp
#1597 [16:04] <Kikay> Hellot there, i'd like to know if i got any solution to get an recovery email ?
#1598 [16:05] <Kikay> Maybe it's just late and i've to wait but it's been 20 min since I send the recovery email
#1599 [16:06] <Kikay> I'd like to play minecraft again but I got an old minecraft account and when I want to migrate it the site tells me that this account has already been migrated
#1600 [16:06] <Kikay> thx you
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#1602 [16:07] * swassquatch [webchat@172-220-081-086.dhcp.chtrptr.net] has joined #minecrafthelp
#1603 [16:07] <swassquatch> Howdy.
#1604 [16:10] * GameFaction [webchat@ip5f5ac5ce.dynamic.kabel-deutschland.de] has quit. (Quit: webchat.esper.net)
#1605 [16:10] * swassquatch [webchat@172-220-081-086.dhcp.chtrptr.net] has quit. (Client Quit)
#1606 [16:11] <Kikay> no one ?
#1607 [16:11] * oldtopman [~oldtopman@cn-co-3ab5949917-236013-1.tingfiber.com] has joined #minecrafthelp
#1608 [16:12] <Kikay> well
#1609 [16:12] <Kikay> thx you i guess
#1610 [16:12] <Kikay> lol
#1611 [16:12] <Kikay> bye
#1612 [16:12] * Absol kicked Kikay from #minecrafthelp (Reason: ikay :Stop spamming)
#1613 [16:12] * Exoclaw2099 [webchat@cpc106989-hali7-2-0-cust796.17-1.cable.virginm.net] has joined #minecrafthelp
#1614 [16:12] <Exoclaw2099> hey my account was hacked and i'm looking to talk to someone about it?
#1615 [16:13] <Exoclaw2099> I have sent a email but i forgot to add an attatchment to it so do i resend the email or?
#1616 [16:15] * efflo [webchat@c-73-189-60-248.hsd1.ca.comcast.net] has joined #minecrafthelp
#1617 [16:15] <Exoclaw2099> hello?
#1618 [16:16] <efflo> hi I was having trouble logging into my account which I haven't used in a few years
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#1620 [16:19] * Samju10 [webchat@dre28-3-88-189-166-43.fbx.proxad.net] has joined #minecrafthelp
#1621 [16:20] <Samju10> Hi is there someone ?
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#1623 [16:25] * Fer [webchat@080-012-045-062.dynamic.caiway.nl] has joined #minecrafthelp
#1624 [16:25] <Fer> hello
#1625 [16:26] * RDFG34 [webchat@51.253.95.47] has joined #minecrafthelp
#1626 [16:27] <RDFG34> Minecraft NOOO
#1627 [16:27] <Fer> my minecraft won't start up. I can open the launcher, but when i want to start the game it keeps crashing on the mojang screen, giving me the following message: Java(tm) platform se binary is not responding..
#1628 [16:31] * Fer [webchat@080-012-045-062.dynamic.caiway.nl] has quit. (Quit: webchat.esper.net)
#1629 [16:34] * Gio [webchat@pool-98-110-241-114.bstnma.fios.verizon.net] has joined #minecrafthelp
#1630 [16:35] <Gio> I cant log into my account
#1631 [16:35] <Gio> this is a new laptop, ive changed my email and password
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#1636 [16:46] <Stevie303> Why does my spawn point change every time i restart my server?
#1637 [16:56] * David_Rob [webchat@cpc97186-walt22-2-0-cust129.13-2.cable.virginm.net] has joined #minecrafthelp
#1638 [16:56] <David_Rob> Cannot log into Account, any suggestion?
#1639 [16:58] <David_Rob> hello?
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#1647 [17:23] * Asia [webchat@ool-435093fc.dyn.optonline.net] has joined #minecrafthelp
#1648 [17:24] <Forrcgaming> Hello my name is kamal and i have proplem in minecraft pocket edition the problem is if i join to the server this massege show me (you need to authenticate to xbox live)
#1649 [17:24] <Asia> Hello?
#1650 [17:25] <Stevie303> hi
#1651 [17:25] <Forrcgaming> Hi please help me
#1652 [17:26] <Forrcgaming> Hello my name is kamal and i have proplem in minecraft pocket edition the problem is if i join to the server this massege show me (you need to authenticate to xbox live)
#1653 [17:27] * Forrcgaming [webchat@46.252.99.60] has quit. (Quit: webchat.esper.net)
#1654 [17:27] * Forrcgaming [webchat@46.252.99.60] has joined #minecrafthelp
#1655 [17:27] <Forrcgaming> Hi
#1656 [17:28] <Forrcgaming> Hello my name is kamal and i have proplem in minecraft pocket edition the problem is if i join to the server this massege show me (you need to authenticate to xbox live)
#1657 [17:30] * Stevie303 [webchat@c-73-201-227-137.hsd1.md.comcast.net] has quit. (Quit: webchat.esper.net)
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#1661 [17:42] * marissa [webchat@107-220-140-153.lightspeed.austtx.sbcglobal.net] has joined #minecrafthelp
#1662 [17:43] <marissa> minecraft says the file cannot be used because it is being used by another process
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#1664 [17:47] * Litterbox [webchat@184-96-250-187.hlrn.qwest.net] has joined #minecrafthelp
#1665 [17:50] <Litterbox> Hello my Minecraft game refuses to Start up when I press play. Whenever I start up my game it instantly stops responding on the loading screen unless I force close the Game launcher in task manager . Only then the game will start but my skin will defualt. ( 1.14 + )
#1666 [17:54] * Mizu [webchat@d142-179-233-63.abhsia.telus.net] has joined #minecrafthelp
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#1669 [17:55] <Mizu> Can Mojang reissue Windows 10 redemption codes?
#1670 [17:57] * Litterbox [webchat@184-96-250-187.hlrn.qwest.net] has quit. (Quit: webchat.esper.net)
#1671 [18:15] * eddy [webchat@90.248.73.214] has joined #minecrafthelp
#1672 [18:16] <eddy> hello
#1673 [18:16] * Boti [webchat@95.77.161.177] has joined #minecrafthelp
#1674 [18:16] <eddy> hello
#1675 [18:17] <Boti> hello
#1676 [18:17] <Boti> are you online or its a bot ?
#1677 [18:17] <eddy> can you help me with migrating my account
#1678 [18:17] <eddy> im online
#1679 [18:17] <Boti> i'm here for help too
#1680 [18:17] <eddy> oh
#1681 [18:18] <Boti> i thought you are here to help me too :D
#1682 [18:18] <eddy> lol
#1683 [18:18] <eddy> im just going to wait for mojang
#1684 [18:18] <eddy> to email me back
#1685 [18:18] <Boti> well, we will wait for someone to help us
#1686 [18:18] <Boti> yeah, me too
#1687 [18:18] <eddy> im going to sleep
#1688 [18:18] <eddy> see you later dude
#1689 [18:19] <Boti> it's something starnge happening to me
#1690 [18:19] * eddy [webchat@90.248.73.214] has quit. (Client Quit)
#1691 [18:19] <Boti> gn dude
#1692 [18:21] <Boti> so my problem is that i can't log in minecraft launcher or on website through my PC
#1693 [18:22] <Boti> and the strange thing is that my account works on my phone like on website, and other PCs are able to log in with my account
#1694 [18:22] <webrosc> ??> Boti tools/hjt
#1695 [18:22] <Absol> Boti: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1696 [18:22] <Absol> Boti: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1697 [18:23] <webrosc> do that on the computer with the issue
#1698 [18:23] <webrosc> unless its a mac
#1699 [18:23] <Boti> no its windows
#1700 [18:24] <Boti> ill do that now
#1701 [18:29] * Hooblegod [webchat@173-27-120-55.client.mchsi.com] has joined #minecrafthelp
#1702 [18:30] <Boti> done
#1703 [18:30] <Hooblegod> so my Minecraft starts and loads to 90 percent then freezes and closes I'm on 1.14 and I've tried the release and snapshot, what can I do?
#1704 [18:30] <webrosc> ??> Hooblegod av/adwcleaner
#1705 [18:30] <Absol> Hooblegod: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#1706 [18:30] <Absol> Hooblegod: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1707 [18:31] <webrosc> Hooblegod, your issue is typically a sign of malware
#1708 [18:31] <webrosc> adwcleaner should sort it
#1709 [18:31] <Boti> ok
#1710 [18:31] <Boti> and after this the problem should be solved ?/
#1711 [18:32] <webrosc> Boti, if you are done where is the link? and the other part wasn't directed to you
#1712 [18:32] <Boti> a ok
#1713 [18:33] <Boti> i put the coppyed text on the ubuntu website u gave me
#1714 [18:33] <webrosc> and now you post the link to it for example paste.ubuntu.com/p/4y4555
#1715 [18:33] <webrosc> so we can look at your log
#1716 [18:35] <Boti> https://paste.ubuntu.com/p/5mz53w9WG7/
#1717 [18:35] <Boti> like this ?
#1718 [18:35] <webrosc> correct, and i see the issue
#1719 [18:35] <Boti> thank you
#1720 [18:36] <webrosc> ??> Boti info/mcleaks
#1721 [18:36] <Absol> Boti: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#1722 [18:36] <Absol> Boti: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#1723 [18:36] <webrosc> ??> Boti win/hosts/edit
#1724 [18:36] <Absol> Boti: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#1725 [18:36] <Absol> Boti: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#1726 [18:37] <Boti> this makes sense
#1727 [18:37] <webrosc> using stolen accounts is bad
#1728 [18:38] <Boti> should i change my password after or before i delete and change that thing >
#1729 [18:38] <webrosc> after
#1730 [18:38] <Boti> what do you mean by stealing accounts ?/
#1731 [18:38] <Boti> the one that im using right now ?
#1732 [18:40] <webrosc> you or someone who uses your computer is using either stolen accounts or pirating minecraft, follow what absol said and do not use stolen account or pirate again
#1733 [18:40] <Boti> thank you man
#1734 [18:42] * rustymetal213 [webchat@158.162.25.136.in-addr.arpa] has joined #minecrafthelp
#1735 [18:42] <rustymetal213> hi im havinbg trouble accessing my minecraft account
#1736 [18:43] <webrosc> rustymetal213, define trouble
#1737 [18:43] <rustymetal213> i created an account in beta a long time ago before microsoft acquisition and i cant seem to migrate my account
#1738 [18:44] <rustymetal213> back in the day when you bought minecraft it gave you 2 accounts
#1739 [18:44] <rustymetal213> both of which i cant seem to reconnect
#1740 [18:44] <webrosc> see https://help.mojang.com/customer/en/portal/articles/775905-migrating-from-minecraft-to-mojang
#1741 [18:45] <rustymetal213> already checked it out
#1742 [18:45] <webrosc> if that page doesn't have your answer you will have to contact Mojang
#1743 [18:45] <Gio> I cant sign into my account
#1744 [18:45] * JR1 [webchat@ip68-7-144-79.sd.sd.cox.net] has joined #minecrafthelp
#1745 [18:45] <rustymetal213> ive tried they are not responding to my email
#1746 [18:45] <webrosc> and when did you send your mail to them?
#1747 [18:45] <webrosc> Gio, why not?
#1748 [18:46] <webrosc> rustymetal213, did you read https://help.mojang.com/customer/en/portal/articles/359446-when-will-i-hear-back- when you contacted them, that page was linked after you filled in the form
#1749 [18:47] <Gio> not sure i changed my email my password and everything
#1750 [18:47] <webrosc> Gio, than you will need to speak with Mojang
#1751 [18:47] <Gio> I can sign into account.mojang.com
#1752 [18:48] <Gio> but i cant sign into the client
#1753 [18:48] <JR1> I recently bought the java version and could not download the game. I restarted the computer, updated my computer and no luck.
#1754 [18:48] <webrosc> JR1, as in can't download the launcher from the website?
#1755 [18:48] <webrosc> or it failes when loading?
#1756 [18:49] <webrosc> Gio, lets check something out
#1757 [18:49] <webrosc> ??> Gio tools/hjt
#1758 [18:49] <Absol> Gio: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1759 [18:49] <Absol> Gio: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1760 [18:50] * Eleven [webchat@c-24-2-54-124.hsd1.ca.comcast.net] has joined #minecrafthelp
#1761 [18:50] <Eleven> hello is there anyone here?
#1762 [18:50] <JR1> yes
#1763 [18:50] <Eleven> taht is nice to know
#1764 [18:51] <Eleven> that*
#1765 [18:51] <webrosc> Eleven, around 95 people
#1766 [18:51] <webrosc> if you need help explain your issue
#1767 [18:51] <Eleven> ok just give me a minute to type it all
#1768 [18:52] <Gio> do i need to sign up for this?
#1769 [18:52] * ClockEyes3 [webchat@187.250.31.108.dsl.dyn.telnor.net] has joined #minecrafthelp
#1770 [18:52] <webrosc> Gio, no
#1771 [18:52] * ClockEyes3 [webchat@187.250.31.108.dsl.dyn.telnor.net] has quit. (Client Quit)
#1772 [18:53] <Gio> how do i send it?
#1773 [18:54] <JR1> yes, I cannot download the launcher from the website. I does like if it was going to load but it stops. I tried opening it in a new window and it opens for a split second and closes.
#1774 [18:54] <Gio> can i whisper?
#1775 [18:54] <webrosc> Gio, read what absol said and follow it
#1776 [18:54] <Gio> i did, but do i just put the link here?
#1777 [18:55] <webrosc> JR1, have you tried a different browser and/or disabled any plugins on the browser?
#1778 [18:55] <webrosc> Gio, yes put the link here
#1779 [18:55] <JR1> no, will do that now.
#1780 [18:55] <Gio> https://paste.ubuntu.com/p/DMpbhz7kpc/
#1781 [18:56] <webrosc> ??> Gio info/mcleaks
#1782 [18:56] <Absol> Gio: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#1783 [18:56] <Absol> Gio: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#1784 [18:56] <webrosc> ??> Gio win/hosts/edit
#1785 [18:56] <Absol> Gio: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#1786 [18:56] <Absol> Gio: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#1787 [18:58] <rustymetal213> does anyone remember what would come up on your banking account statement when purchased before microsoft acquisition ?
#1788 [18:58] <rustymetal213> im trying to find proof of purchase
#1789 [18:58] <webrosc> mojang AB i think
#1790 [18:59] * Nick_Salty [webchat@cpe-75-186-54-192.cinci.res.rr.com] has joined #minecrafthelp
#1791 [18:59] <rustymetal213> thanks i look it up
#1792 [19:00] <Nick_Salty> i need help buying minecraft when i try to login to my account it says 'OOPS! An error prevented your request from being processed. Please try again.' can someone help? this is before i buy the game
#1793 [19:01] <webrosc> Nick_Salty, try again later (like wait for an hour), if the issues persists contact Mojang
#1794 [19:01] <Nick_Salty> ok. i have already waited 24 hours how do i contact Mojang
#1795 [19:02] <webrosc> ??> Nick_Salty mojang/email
#1796 [19:02] <Absol> Nick_Salty: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1797 [19:02] <Absol> Nick_Salty: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1798 [19:03] <JR1> i tried googlechrome and it worked. Thank you!!!!
#1799 [19:03] <webrosc> JR1, enjoy
#1800 [19:03] <Gio> what do i do after i get the host file
#1801 [19:04] <Gio> what do i edit it to
#1802 [19:04] <webrosc> Gio, you do as Absol said, remove all entries containing mojang in your system's Host file
#1803 [19:04] <Gio> ahhh ok
#1804 [19:05] <webrosc> then save it, then change your password, then feel bad for using stolen minecraft accounts
#1805 [19:05] <Eleven> So I have this problem on my hands. I refreshed the page while I was buying the game and now I cant buy it.
#1806 [19:06] <webrosc> Eleven, you will have to contact Mojang
#1807 [19:06] <Eleven> ok thank you
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#1813 [19:19] <Jabthegooster> i'm having trouble with the launcher crashing
#1814 [19:20] <webrosc> ??> Jabthegooster launcher/crash-log
#1815 [19:20] <Absol> Jabthegooster: We need to see your crash log, which is created after a crash.
#1816 [19:20] <Absol> Jabthegooster: Open your .minecraft folder (ask us how to get there if you don't know) then open the crash-reports folder found there. Then open the most recent text file and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1817 [19:22] <Jabthegooster> how do I accss my crash report?
#1818 [19:26] <Boti> after i opened my hosts, what should i do with them ?
#1819 [19:26] <Boti> i have two of them
#1820 [19:26] <webrosc> Jabthegooster, Open your .minecraft folder (ask us how to get there if you don't know) then open the crash-reports folder found there. Then open the most recent text file and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1821 [19:27] <webrosc> Boti, you do as Absol said, remove all entries containing mojang in your system's Host file
#1822 [19:29] * DreJay [webchat@174.118.252.91] has joined #minecrafthelp
#1823 [19:29] <Boti> delete the two IPs in my opened notepad ?
#1824 [19:30] <webrosc> yes remove the lines related to mojang
#1825 [19:30] * Caleb [webchat@ip72-192-86-139.tu.ok.cox.net] has joined #minecrafthelp
#1826 [19:30] <Boti> ok
#1827 [19:31] <Boti> and now it should work ?
#1828 [19:31] <Caleb> hey, i have a question
#1829 [19:31] <Caleb> its a long question
#1830 [19:31] <DreJay> continuously getting " Ambiguity between arguments [teleport, destination] and [teleport, targets] with inputs: [Player, 0123, @e, dd12be42-52a9-4a91-a8a1-11c01849e498] ", and "
#1831 [19:31] <DreJay> Process crashed with exit code 255". Does anyone know how to fix it?
#1832 [19:31] <webrosc> Boti, reboot your computer, change your minecraft password, feel bad for using stolend accouns, then it should work
#1833 [19:32] <webrosc> DreJay, post the whole crash log to paste.ubuntu.com then link that here
#1834 [19:32] <webrosc> Caleb, post your issue, if it includes a log use paste.ubuntu.com to link the log
#1835 [19:32] <Boti> thank you
#1836 [19:32] <Boti> i feel already
#1837 [19:33] * Caleb [webchat@ip72-192-86-139.tu.ok.cox.net] has quit. (Client Quit)
#1838 [19:33] <DreJay> done
#1839 [19:33] <webrosc> link?
#1840 [19:33] * Trytiped [webchat@cpe-172-117-176-157.socal.res.rr.com] has joined #minecrafthelp
#1841 [19:34] <DreJay> https://paste.ubuntu.com/p/KcQJKPHngp/
#1842 [19:35] <Jabthegooster> so when the launcher crashes and I try to view crash report it does not work. I can't find a crash log either
#1843 [19:37] <DreJay> Same issue. All I can reference is the output log.
#1844 [19:37] <DreJay> Crashes 2 seconds into loading the world.
#1845 [19:37] <Trytiped> hi, I purchased Minecraft in 2012. my transaction ID is 691637130. when I log in it asks me to purchase Minecraft again, mind you its been years since ive played. also this is the correct account as in I logged in using the correct email: trytiped@gmail.com I know this because im able to pull up my transaction ID threw this email. I would like this
#1846 [19:37] <Trytiped> corrected. thank you
#1847 [19:38] <webrosc> Trytiped, well done you just posted private information on a public chat
#1848 [19:38] <Trytiped> yeah I know
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#1850 [19:39] <webrosc> Trytiped, your transaction id is your proof of purchase for Mojang to know you own the game, and you just posted it publically
#1851 [19:39] <Trytiped> feel free to spam it I ignore more then half the junk mail anyways
#1852 [19:39] <webrosc> ONLY Mojang can fix account issues
#1853 [19:39] <Trytiped> yes but its tied to my email adress
#1854 [19:39] <Trytiped> I assumed this was help chat
#1855 [19:39] <Trytiped> guess not
#1856 [19:39] <webrosc> this irc is community based
#1857 [19:40] <Trytiped> wow that's a joke.
#1858 [19:40] <webrosc> yes such a joke that a group of the community want to help wothers and come here in their free time to give what help they can for free and little thanks
#1859 [19:41] <Trytiped> well assuming your providing information that others can simply google search then yea it is a joke
#1860 [19:41] * AmandaMarieM [webchat@23-124-226-215.lightspeed.spfdmo.sbcglobal.net] has joined #minecrafthelp
#1861 [19:42] <Trytiped> not that you aren't helping or anything but their retarted for not simply looking it up
#1862 [19:42] <AmandaMarieM> I changed my profile name and now i cant get into any of the servers i belong to
#1863 [19:42] <Trytiped> thanks anyways
#1864 [19:43] <DreJay> I've tried uninstalling and reinstalling the minecraft launcher as well as java. It used to be that id have to turn VBO off, it's still crashing 2 seconds in.
#1865 [19:43] <webrosc> AmandaMarieM, klog out of the launcher fully, restart the launcher, then log back in, that should fix it
#1866 [19:44] <webrosc> DreJay, is that a new world, or a converted world from an earlier version?
#1867 [19:44] <DreJay> new world on latest release.
#1868 [19:44] <webrosc> Jabthegooster, when does it crash? what screen?
#1869 [19:45] <Jabthegooster> webrosc it crashes at the Mojang load
#1870 [19:45] <DreJay> world loads 100%, as soon as I spawn in, it crashes
#1871 [19:45] <webrosc> Jabthegooster, ah the white screen with Mojang logo?
#1872 [19:45] <AmandaMarieM> Thanks.
#1873 [19:45] <webrosc> AmandaMarieM, ejoy
#1874 [19:45] <webrosc> enjoy*
#1875 [19:46] <webrosc> DreJay, i'm honestly not sure right now, i'm a little rusty with some issues, hopefully someone else will be about later to answer
#1876 [19:46] * VonDylan [webchat@75-135-161-64.dhcp.stpt.wi.charter.com] has joined #minecrafthelp
#1877 [19:46] <VonDylan> hello?
#1878 [19:46] <Trytiped> you know what maybe you can help
#1879 [19:46] <VonDylan> I need help
#1880 [19:46] <DreJay> Thanks for your time regardless
#1881 [19:46] <webrosc> Jabthegooster, if so its a common issue caused by malware
#1882 [19:47] <Trytiped> I own Minecraft on Microsoft store as well
#1883 [19:47] <webrosc> ??> Jabthegooster av/adwcleaner
#1884 [19:47] <Absol> Jabthegooster: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#1885 [19:47] <Absol> Jabthegooster: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1886 [19:47] <Trytiped> when trying to sign into a server it just says world could not load
#1887 [19:47] <Trytiped> youtubed it and it just gave me a bunch of complicated fixes ive been too lazy to try
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#1890 [19:48] <Trytiped> any simple solutions?
#1891 [19:48] <webrosc> Trytiped, maybe google it more as you think this place is a joke
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#1893 [19:49] <Trytiped> yup did that as I said
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#1896 [19:49] <Trytiped> well more specifically I said youtubed it but google led me there
#1897 [19:50] <emiliaj> how can i get version 1.14.2 back?
#1898 [19:50] * Minecrafter55 [webchat@mta-162-154-137-251.kya.rr.com] has quit. (Client Quit)
#1899 [19:50] <Trytiped> doubt you have any simple solutions since minecrafts server setup is still a joke even since 2012
#1900 [19:50] <webrosc> emiliaj, as in change version? click on installations, then new, select the version you want
#1901 [19:51] <emiliaj> omg thank you so much I'm dumb lmao
#1902 [19:51] <emiliaj> thank you!
#1903 [19:51] <webrosc> emiliaj, no worries, it changed a lil in the new launcher
#1904 [19:52] * emiliaj [webchat@75-48-221-165.lightspeed.gdrpmi.sbcglobal.net] has quit. (Client Quit)
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#1907 [19:54] <webrosc> !kick atest
#1908 [19:54] * Absol kicked atest from #minecrafthelp (Reason: test :You have been removed from this channel)
#1909 [19:54] * Sauce [webchat@CPE9050cad45fc3-CM9050cad45fc0.cpe.net.cable.rogers.com] has joined #minecrafthelp
#1910 [19:54] <Trytiped> yup I figured
#1911 [19:54] <Time> ?
#1912 [19:54] * Sauce [webchat@CPE9050cad45fc3-CM9050cad45fc0.cpe.net.cable.rogers.com] has quit. (Client Quit)
#1913 [19:54] <Trytiped> that no one one have a solution to my question
#1914 [19:55] * IFoundTheSauce [webchat@CPE9050cad45fc3-CM9050cad45fc0.cpe.net.cable.rogers.com] has joined #minecrafthelp
#1915 [19:55] <Time> Oh
#1916 [19:55] <IFoundTheSauce> Has anyone had any issues with the launcher recently? I can download minecraft fine but once its done it opens the launcher like normal, except for its invisible. Its there on my taskbar but i cannot get it to display it.
#1917 [19:55] <Time> Haven't had that
#1918 [19:55] <webrosc> IFoundTheSauce, shift right click the taskbar icon and select maximise
#1919 [19:55] <IFoundTheSauce> Darn Its a recent issue i played about 2 weeks ago. Also ill give it a shot
#1920 [19:56] <IFoundTheSauce> ok progress.
#1921 [19:56] <IFoundTheSauce> i see it now
#1922 [19:56] <webrosc> IFoundTheSauce, more a windows issue than minecraft, the window was opening off screen
#1923 [19:56] <IFoundTheSauce> cant click anything but its there.
#1924 [19:56] <IFoundTheSauce> also cannot alt tab to it
#1925 [19:57] <Trytiped> did you just install?
#1926 [19:57] <IFoundTheSauce> sort of. It must have update at some point on its own because this is a new interface for the launcher to me.
#1927 [19:57] * Boti [webchat@95.77.161.177] has quit. (Quit: webchat.esper.net)
#1928 [19:57] <IFoundTheSauce> I removed and reinstalled a few times
#1929 [19:58] <Time> Anyone ever have issues with redeeming a bedrock account? I redeemed mine and it said that it's done but when I open bedrock it says I have to buy the game to unlock my account.
#1930 [19:58] <webrosc> Time, are you sure you are logging into the correct windows account that was used to redeem thecode?
#1931 [19:58] <Time> 100%
#1932 [19:59] <webrosc> Time, in that case speak with microsoft store account so they can look into it
#1933 [19:59] <Time> How do I do that
#1934 [19:59] <webrosc> microsoft store support*
#1935 [19:59] <Trytiped> are you using discord
#1936 [20:00] <Trytiped> are you using discord?
#1937 [20:00] <Time> no but I have it
#1938 [20:00] <IFoundTheSauce> webrosc Thanks for the help. I managed to press play and it at first, uninstalled its self. I reinstalled and did the shift right click and got into it. bad news its kinda stuck on my screen. I cant shift right click anymore and I can only close it with task manager.
#1939 [20:00] <webrosc> time https://support.microsoft.com/en-gb/help/28808/microsoft-store-contact-support
#1940 [20:00] <Time> thanks
#1941 [20:01] <webrosc> IFoundTheSauce, close the game, open the launcher, then on the launcher open the installation tab, then edit the profile you are loading, what resolution is set?
#1942 [20:01] * Abby [webchat@47.197.41.9] has joined #minecrafthelp
#1943 [20:02] <IFoundTheSauce> resolution is 1920x1080. Also after closing and reopening it with the shift tab trick it seems fine now
#1944 [20:02] <Abby> Can Java Edition play with minecraft Pocket edition?
#1945 [20:02] * Time [webchat@47.189.20.73] has quit. (Quit: webchat.esper.net)
#1946 [20:02] <webrosc> Abby, nope sorry
#1947 [20:02] <Trytiped> IFoundthesauce do you have discord>
#1948 [20:02] <IFoundTheSauce> Yeah
#1949 [20:03] <webrosc> !kick Trytiped
#1950 [20:03] * Absol kicked Trytiped from #minecrafthelp (Reason: rytiped :You have been removed from this channel)
#1951 [20:03] <IFoundTheSauce> oh was i not supposed to answer that?
#1952 [20:03] <IFoundTheSauce> Sorry
#1953 [20:03] <Abby> Thank you, so how can pc play with mobile, just with a server ?
#1954 [20:03] <webrosc> not your fault don't worry
#1955 [20:03] <webrosc> Abby, you can't, only windows 10 edition can play with mobile
#1956 [20:03] <webrosc> and xbox
#1957 [20:04] <Abby> Okay thank you !!!!
#1958 [20:04] <IFoundTheSauce> webrosc Also thanks for the help. you fixed an issue ive been having for a few days now in just a few minutes. Keep up the great work!
#1959 [20:04] <webrosc> java version can only play with java version
#1960 [20:04] <webrosc> IFoundTheSauce, glad to help :)
#1961 [20:04] * Trytiped [webchat@cpe-172-117-176-157.socal.res.rr.com] has joined #minecrafthelp
#1962 [20:04] <Trytiped> dahello
#1963 [20:04] <Trytiped> seemed I got kicked for absoulutely no reason
#1964 [20:04] <webrosc> Trytiped, stop asking people for discord, and calling this help stupid
#1965 [20:05] <IFoundTheSauce> I believe asking for a discord is a violation of sorts
#1966 [20:05] <webrosc> we can not help with your account issues, ONLY Mojang can
#1967 [20:05] <Trytiped> i was simply asking that because that causes an issue with minecraft
#1968 [20:05] <Trytiped> soooo
#1969 [20:05] <Trytiped> screw off
#1970 [20:05] <GreyVulpine> !k Trytiped
#1971 [20:05] * GreyBot kicked Trytiped from #minecrafthelp (Reason: rytiped :<Kicks:1571>)
#1972 [20:05] <webrosc> o/ GreyVulpine
#1973 [20:05] <GreyVulpine> \o
#1974 [20:06] <IFoundTheSauce> \o/?
#1975 [20:06] * Trytiped [webchat@cpe-172-117-176-157.socal.res.rr.com] has joined #minecrafthelp
#1976 [20:06] <webrosc> mexican wave almost :)
#1977 [20:06] <Trytiped> im back
#1978 [20:06] <IFoundTheSauce> Oh boy
#1979 [20:06] <Trytiped> nice try though
#1980 [20:07] <Trytiped> Go into discord and turn off "enable in-game overlay" in the overlay tab of the user settings. Then go to the Games tab of the user settings, turn off "Display currently running game as a status message" and also turn off the overlay for Minecraft
#1981 [20:07] <Trytiped> The error will still occur but it won't crash/freeze the game and you can play!
#1982 [20:07] <Abby> Okay webrosc i have mac.. id have to buy windows play with mobile
#1983 [20:07] <webrosc> Abby, yeah macs can only run the java version, so no go with cross play with other versions sorry
#1984 [20:07] <Abby> aghh . okayyyy ,thank you tonnsssss
#1985 [20:07] <Abby> aghh . okayyyy ,thank you tonnsssss
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#1987 [20:09] <Trytiped> download windows
#1988 [20:10] * EL [webchat@cpe-67-243-153-86.nyc.res.rr.com] has joined #minecrafthelp
#1989 [20:11] <Trytiped> wassup EL
#1990 [20:11] <EL> Hi, my credentials randomly stopped working (used to use a username and password from what I assume as an old premium account) and now its saying my credentials were already migrated to a mojang account?
#1991 [20:12] <EL> Unclear if this is the correct place to figure out whats going on but figured it was worth a shot
#1992 [20:12] * zack [webchat@pool-108-12-227-83.prvdri.fios.verizon.net] has joined #minecrafthelp
#1993 [20:13] <zack> hello
#1994 [20:13] <Trytiped> yo
#1995 [20:13] * EL [webchat@cpe-67-243-153-86.nyc.res.rr.com] has quit. (Client Quit)
#1996 [20:13] <Trytiped> hold up EL im woking on it
#1997 [20:13] <Trytiped> googling this shit
#1998 [20:13] <Absol> Trytiped: Please keep it civil
#1999 [20:13] <zack> Do you have any idea why I cant login to my account
#2000 [20:14] <Trytiped> alright
#2001 [20:15] * cynical [webchat@host81-155-191-251.range81-155.btcentralplus.com] has joined #minecrafthelp
#2002 [20:15] * wulfryx [webchat@d173-181-85-140.bchsia.telus.net] has joined #minecrafthelp
#2003 [20:15] <cynical> Hi
#2004 [20:15] <wulfryx> hello
#2005 [20:16] <cynical> is it possible to refund my minecraft? My son bought it without my consent.
#2006 [20:16] <Trytiped> EL have you tried migrating your account?
#2007 [20:16] <Trytiped> https://help.mojang.com/customer/en/portal/articles/438361-account-migration-issues
#2008 [20:16] <webrosc> Trytiped, El left
#2009 [20:16] <wulfryx> can someone help me with the extreme mouse acceleration that i cant seem to fix
#2010 [20:16] <webrosc> ??> cynical account/refund
#2011 [20:16] <Absol> cynical: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#2012 [20:17] <webrosc> wulfryx, explain exactly what you mean
#2013 [20:17] * XentriX [webchat@host130.200-43-76.telecom.net.ar] has joined #minecrafthelp
#2014 [20:17] <zack> wilfryx might be your DPI settings on the mouse itself
#2015 [20:17] <wulfryx> i tried that
#2016 [20:17] <Trytiped> oh
#2017 [20:17] <XentriX> hi
#2018 [20:17] <Trytiped> well
#2019 [20:17] <wulfryx> i have all my "enchant mouse point" thingy off and its still not working
#2020 [20:18] <XentriX> i need your help, so i need a question!! How many times can the email be changed in the mojang account?
#2021 [20:19] <zack> I bought an account yesterday and when i try to login it says invalid information even though it works on the website. Any thoughts?
#2022 [20:19] <Trytiped> wulfryz does this only apply to Minecraft>
#2023 [20:19] <webrosc> XentriX, you would need to ask Mojang for exact details there, but i doubt there is a limit
#2024 [20:19] <wulfryx> yes
#2025 [20:19] <wulfryx> no other game
#2026 [20:19] <webrosc> zack, can you login to the website?
#2027 [20:19] <zack> yes
#2028 [20:19] <webrosc> ??> zack tools/hjt
#2029 [20:19] <Absol> zack: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#2030 [20:19] <Absol> zack: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#2031 [20:20] <XentriX> I changed my mail 2 or 3 times! and now I can not change it
#2032 [20:21] <wulfryx> ??
#2033 [20:21] <webrosc> XentriX, maybe they have a lockout and you triggered it, contact Mojang
#2034 [20:21] <XentriX> oh. ok. thanks!!
#2035 [20:22] <zack> do i copy that notepad?
#2036 [20:22] <Trytiped> wulfryx have you changed any settings in Minecraft itself?
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#2038 [20:23] <wulfryx> i went through and looked at the mouse things
#2039 [20:23] <wulfryx> nothing has worked
#2040 [20:23] <webrosc> zack, copy all the text from the txt file, goto paste.ubuntu.com, paste it, add a name, click paste, give link to the new page
#2041 [20:23] * Carl [webchat@176-23-73-35-cable.dk.customer.tdc.net] has joined #minecrafthelp
#2042 [20:24] <zack> https://paste.ubuntu.com/p/x6jxRHsQ6s/
#2043 [20:24] <webrosc> zack, were you piracting before you bought the game?
#2044 [20:24] <Trytiped> wulfryx try going into Minecraft settings, keyboard any mouse and scroll down and select default settings just to be sure
#2045 [20:24] <webrosc> pirating*
#2046 [20:25] <Carl> Hey guys ive been having some trouble getting my refund. It says that it failed to give me my money back.
#2047 [20:25] <Carl> Any help?
#2048 [20:25] <zack> No
#2049 [20:25] <webrosc> Carl, Contact Mojang like the refund page says
#2050 [20:25] <Trytiped> wulfryx or lower mouse sensitivity in the Minecraft settings
#2051 [20:25] <webrosc> zack, be honest
#2052 [20:25] <Carl> I have done that but it dosent help me
#2053 [20:25] <zack> I dont think I was to be honest
#2054 [20:25] <zack> I share this labtop
#2055 [20:25] <wulfryx> i tried
#2056 [20:26] <webrosc> Carl, we can't help with account issues like that, ONLY Mojang can
#2057 [20:26] <webrosc> zack, ok someone who uses that laptop was
#2058 [20:26] <Carl> Okay well thanks for the most of your effort
#2059 [20:26] <zack> really? is there a way to fix it
#2060 [20:26] <webrosc> zack you need to clean your hosts file and remove the 2 lines related to Mojang in it
#2061 [20:26] * Carl [webchat@176-23-73-35-cable.dk.customer.tdc.net] has quit. (Client Quit)
#2062 [20:26] <webrosc> ??> zack win/edit/hosts
#2063 [20:27] <webrosc> erm..
#2064 [20:27] <wulfryx> Trytiped where would i find the mouse and keyboard
#2065 [20:27] <webrosc> ??> zack win/hosts/edit
#2066 [20:27] <Absol> zack: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#2067 [20:27] <Absol> zack: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#2068 [20:27] <Zej> I asked earlier and got no response, but my maps in game aren't updating, they're just staying blank. Is this a known issue with 1.14.3?
#2069 [20:28] <webrosc> Zej, as in maps you help and make? or the world itself?
#2070 [20:28] <Trytiped> wulfryx are you using the java version of Minecraft: (from the browser) or the microsft version: (from the Microsoft store)?
#2071 [20:28] <wulfryx> java
#2072 [20:28] <Zej> Maps like the in game item.
#2073 [20:29] <zack> After entering that, should it work?
#2074 [20:30] <webrosc> zack, after you remove those 2 lines and reboot computer it should work, then you just need to speak with others who use the computer to make sure they don't pirate the game on your computer
#2075 [20:30] <zack> which 2 lines?
#2076 [20:30] <zack> the last 2>
#2077 [20:30] <webrosc> the 2 lines related to Mojang
#2078 [20:30] <zack> ok thank you!
#2079 [20:31] <webrosc> Zej, are these new maps, or old ones?
#2080 [20:31] <wulfryx> i cant get it to work
#2081 [20:31] * zack [webchat@pool-108-12-227-83.prvdri.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#2082 [20:31] <Zej> Newly made.
#2083 [20:32] <webrosc> Zej, do you see your pointer on it?
#2084 [20:32] <webrosc> showing where your stood
#2085 [20:32] <Zej> No, everything is just blank.
#2086 [20:32] <Trytiped> wulfryx press escape, controls, and mouse settings then turn down sensitivity
#2087 [20:33] <webrosc> Zej, no resource packs or anything?
#2088 [20:33] <wulfryx> on what, ingame or the launcher
#2089 [20:33] <Trytiped> in game
#2090 [20:33] <wulfryx> i tried that
#2091 [20:33] <wulfryx> it didnt work
#2092 [20:33] * Lord_of_Life [~Lord@77.28.171.140] has quit. (Ping timeout: 190 seconds)
#2093 [20:33] <Zej> None enabled, and when removed it still doesn't work.
#2094 [20:34] <wulfryx> ive put it to *yawn* and its still there
#2095 [20:34] <webrosc> Zej, i';m not sure there, have a look on the bug tracker https://bugs.mojang.com/secure/Dashboard.jspa , it maybe something someones reported, if not report it
#2096 [20:34] * Cam3r0n [webchat@99-172-13-112.lightspeed.hstntx.sbcglobal.net] has joined #minecrafthelp
#2097 [20:35] <Cam3r0n> hello?
#2098 [20:35] * Lord_of_Life [~Lord@77.28.160.216] has joined #minecrafthelp
#2099 [20:35] <wulfryx> hey
#2100 [20:36] * Cam3r0n [webchat@99-172-13-112.lightspeed.hstntx.sbcglobal.net] has quit. (Client Quit)
#2101 [20:36] <Trytiped> wulfryx what mouse are you using
#2102 [20:36] <wulfryx> corsaie
#2103 [20:36] <wulfryx> corsair*
#2104 [20:36] <wulfryx> harpoon
#2105 [20:37] <Trytiped> and do you have any drivers/software installed for it>
#2106 [20:37] <wulfryx> nope
#2107 [20:38] * Cam3r0n [webchat@99-172-13-112.lightspeed.hstntx.sbcglobal.net] has joined #minecrafthelp
#2108 [20:38] <Trytiped> try unplugging your mouse and plugging it into a different usb port, if that doesn't work try installing the drivers specified for your mouse. and if that doesn't work uninstall then reinstall minecraft
#2109 [20:39] <wulfryx> its never happened before until the new update
#2110 [20:39] <wulfryx> and its not the port, since it switches
#2111 [20:39] <Cam3r0n> ok, i made an account years and years ago back when notch i guesss owned the game, my father at the time made it with his account because i guess he wanted to make it safe, years later i think i changed the account over to my current one and i guess a couple years up till now im trying to login and his email isnt working and mine does but it shows
#2112 [20:39] <Cam3r0n> i didnt purchase the game, what do i do?
#2113 [20:39] <webrosc> Cam3r0n, you will need to contact Mojang for help there
#2114 [20:39] <webrosc> ??> Cam3r0n mojang/email
#2115 [20:39] <Absol> Cam3r0n: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#2116 [20:39] <Absol> Cam3r0n: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#2117 [20:40] * Cam3r0n [webchat@99-172-13-112.lightspeed.hstntx.sbcglobal.net] has quit. (Client Quit)
#2118 [20:41] <Trytiped> wulfryx unplugging and trying a different port resets your mouse. this is a community based chat so were just winging it
#2119 [20:42] <wulfryx> i just had to redownload it
#2120 [20:42] * Liv [webchat@n114-74-92-83.sbr2.nsw.optusnet.com.au] has joined #minecrafthelp
#2121 [20:44] <Liv> Hi, I'm in Australia and am having troubles buying and downloading minecraft. None of my cards work and the Amazon code option is unavailable. Does anyone have any ideas on what I can do next? Thank you x
#2122 [20:44] <webrosc> Liv, contact your bank and make sure they are not blocking it and are allowing international transactions to Sweden
#2123 [20:45] <webrosc> also make sure the card is a proper debit/credit card with a printed name on it, and not a prepaid card
#2124 [20:45] <Liv> Thank you. Before I do that though is there any other way to buy a code online? If not that is ok
#2125 [20:46] <webrosc> nope
#2126 [20:46] <Trytiped> wulfryx sooo is it working now?
#2127 [20:46] * Sins [webchat@103.217.166.61] has joined #minecrafthelp
#2128 [20:46] <Trytiped> nvm he left haha
#2129 [20:47] <Liv> rip. Thank you for your help webrosc!
#2130 [20:47] <Sins> My Chuck Cache
#2131 [20:47] <Sins> is very slow
#2132 [20:48] <webrosc> Sins, what?
#2133 [20:48] * WhateverIDC [webchat@dynamic.etv.net] has joined #minecrafthelp
#2134 [20:48] <Sins> when i join a server my friend made..it wont load
#2135 [20:48] <webrosc> des this happen on all servers, or just that one?
#2136 [20:48] * WhateverIDC [webchat@dynamic.etv.net] has quit. (Client Quit)
#2137 [20:48] <webrosc> does*
#2138 [20:50] <Sins> just the one. my friend is in america
#2139 [20:50] <Sins> it works so great
#2140 [20:50] <Sins> but it does not respond Mojang itself
#2141 [20:50] <webrosc> if its just the one then that points at either the server is the issue, or your connection to it over the net
#2142 [20:51] * Sins [webchat@103.217.166.61] has quit. (Client Quit)
#2143 [20:53] * Sonicdeadpool [webchat@dsl-189-177-74-1-dyn.prod-infinitum.com.mx] has joined #minecrafthelp
#2144 [20:56] <Trytiped> yo
#2145 [20:56] <Trytiped> whats going on sonic
#2146 [20:57] <Sonicdeadpool> Hello I cannot log into minecraft, the app does not load in my ipad, does someone know why¿
#2147 [20:58] <Trytiped> you cannot log in right? have you tried resetting your password>
#2148 [20:58] <Sonicdeadpool> hi
#2149 [20:58] <Trytiped> hi
#2150 [20:58] <Sonicdeadpool> the app doent open up
#2151 [20:58] <Sonicdeadpool> i cant do anything
#2152 [20:58] <Trytiped> try reinstalling the app
#2153 [20:59] <Sonicdeadpool> try to open the app but when it is starting it shuts down
#2154 [20:59] <Sonicdeadpool> ok
#2155 [20:59] <Sonicdeadpool> i will still have it right¿
#2156 [20:59] <Sonicdeadpool> do not need to pay again for the app?
#2157 [20:59] <Trytiped> youll have you're account if you log in
#2158 [21:00] <Sonicdeadpool> but from the apple store
#2159 [21:00] <Sonicdeadpool> they wont charge again¿
#2160 [21:00] <Trytiped> but you will need to reinstall the app
#2161 [21:00] <Trytiped> no
#2162 [21:00] * Gaia_Gribhinneach [webchat@75-26-216-128.lightspeed.miamfl.sbcglobal.net] has joined #minecrafthelp
#2163 [21:00] <Sonicdeadpool> understood will try this then
#2164 [21:00] <Sonicdeadpool> if anything ill come back to let you know
#2165 [21:00] <Sonicdeadpool> thanks
#2166 [21:01] <Trytiped> cool let me know
#2167 [21:01] <Gaia_Gribhinneach> Hello? I'm having some trouble. I made my minecraft account a long time ago, with a different email than I currently use. I am no longer able to log into my old email address, and I need to in order to reset my security questions.
#2168 [21:01] <webrosc> ?> Gaia_Gribhinneach mojang/email
#2169 [21:02] <webrosc> ??> Gaia_Gribhinneach mojang/email
#2170 [21:02] <Absol> Gaia_Gribhinneach: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#2171 [21:02] <Absol> Gaia_Gribhinneach: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#2172 [21:06] * BABA12345 [webchat@196.221.127.129] has joined #minecrafthelp
#2173 [21:07] * thestatefan111 [webchat@71-210-51-23.rcmt.qwest.net] has joined #minecrafthelp
#2174 [21:07] <BABA12345> MAHMOUD123
#2175 [21:07] <thestatefan111> hello
#2176 [21:07] * BABA12345 [webchat@196.221.127.129] has quit. (Client Quit)
#2177 [21:07] * thestatefan111 [webchat@71-210-51-23.rcmt.qwest.net] has quit. (Client Quit)
#2178 [21:19] * mathfaloppa04 [webchat@c906ea61.virtua.com.br] has joined #minecrafthelp
#2179 [21:19] <mathfaloppa04> hello
#2180 [21:19] * mathfaloppa04 [webchat@c906ea61.virtua.com.br] has quit. (Client Quit)
#2181 [21:42] * themineguy50 [webchat@ool-944b9344.dyn.optonline.net] has joined #minecrafthelp
#2182 [21:43] <themineguy50> Hey I cant log into my account. my account username and password is fine but I have zero clue my security questions sicne I made this thing 10 years ago AND I changed emails too so the email I signed up with is no longer correct
#2183 [21:43] <themineguy50> please help if possible
#2184 [21:46] * LazeLife1570 [webchat@c-73-61-220-17.hsd1.ma.comcast.net] has joined #minecrafthelp
#2185 [21:49] <LazeLife1570> I am a pc player and some of my friends are on mobile,pc,ipad,ps4 ect and i can join all of my friends all the time but no one can join me. i have switched accounts and have gotten a new pc but it hasn't changed what do i do to fix this...?
#2186 [21:51] <themineguy50> is this some public chat nonsense?
#2187 [21:52] <themineguy50> LazeLife1570 do you have the java edition?
#2188 [21:52] <themineguy50> if so how do you play with ps4 players?
#2189 [21:55] * Tablejai [webchat@1-65-210-078.static.netvigator.com] has joined #minecrafthelp
#2190 [21:55] <Tablejai> So I got this error message..
#2191 [21:55] <Tablejai> Unexpected error
#2192 [21:55] <Tablejai> java.lang.RuntimeException: glCheckFramebufferStatus returned unknown status:36061
#2193 [21:55] * Absol kicked Tablejai from #minecrafthelp (Reason: ablejai :Stop spamming)
#2194 [21:57] * Alean [webchat@107-207-57-18.lightspeed.cicril.sbcglobal.net] has joined #minecrafthelp
#2195 [21:58] <Alean> I cannot log in to minecraft on my macbook
#2196 [21:59] * RomanLake [webchat@c-73-107-254-244.hsd1.fl.comcast.net] has joined #minecrafthelp
#2197 [22:00] <Alean> hello?
#2198 [22:00] <RomanLake> I just downloaded the game but as soon as I click open it says "Minecraft quit unexpectedly."
#2199 [22:01] <RomanLake> no matter how many times I try it never opens
#2200 [22:01] * Alean [webchat@107-207-57-18.lightspeed.cicril.sbcglobal.net] has quit. (Client Quit)
#2201 [22:01] <LazeLife1570> i dont have java edition
#2202 [22:09] * Zimme [webchat@c-98-196-115-213.hsd1.tx.comcast.net] has joined #minecrafthelp
#2203 [22:10] * Erick [webchat@072-178-169-175.res.spectrum.com] has joined #minecrafthelp
#2204 [22:11] <Erick> I recently bought Minecraft java edition and I was wondering if I could play with friends from xbox one
#2205 [22:11] <Zimme> i am getting an error when i try to join the server that i am locally hosting "io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed out: no further information"
#2206 [22:13] <Zimme> i have already checked the firewall and restarted my internet which is what the other places on the internet has said to do and was wondering if yall have some better information
#2207 [22:14] * potatoaregood [webchat@74-194-239-213.cnrocmta02.res.dyn.suddenlink.net] has joined #minecrafthelp
#2208 [22:14] <potatoaregood> Helllo
#2209 [22:15] <Zimme> suh
#2210 [22:15] <potatoaregood> I gotta problem
#2211 [22:15] <Zimme> whats your problem sir
#2212 [22:16] <potatoaregood> well it started off that I can only play on my acc offline (my connection to the internet is fine)
#2213 [22:16] <potatoaregood> to try and fix the problem I tried to log out and log back into my acc
#2214 [22:17] <potatoaregood> now I can't log in at all
#2215 [22:17] <Zimme> like you cant log in to the launcher?
#2216 [22:17] * Erick [webchat@072-178-169-175.res.spectrum.com] has quit. (Quit: webchat.esper.net)
#2217 [22:18] <potatoaregood> Yeah I'm stuck on the logon screen
#2218 [22:18] <Zimme> are you sure you have both the correct email and password?
#2219 [22:18] <potatoaregood> Yes
#2220 [22:19] <potatoaregood> It states "Sorry! Make sure you are online and try again"
#2221 [22:19] <Zimme> have you tried logging in to minecraft.net?
#2222 [22:19] <potatoaregood> Trying right now
#2223 [22:19] <Zimme> alright
#2224 [22:22] * spagucci [webchat@c-73-59-39-205.hsd1.wa.comcast.net] has joined #minecrafthelp
#2225 [22:22] * spagucci [webchat@c-73-59-39-205.hsd1.wa.comcast.net] has quit. (Client Quit)
#2226 [22:23] <potatoaregood> It doesn't seem like it's working
#2227 [22:23] <Zimme> what is it saying
#2228 [22:24] <potatoaregood> The "Log In" button looks like it's just turned dark
#2229 [22:24] <potatoaregood> Until I click somewhere else on the screen
#2230 [22:25] <Zimme> thats super weird. youre on the website right?
#2231 [22:25] <potatoaregood> I went from the link you sent so I hope so
#2232 [22:26] <Zimme> yea lol and youre obviously on the internet so its not that. have you tried restarting the launcher?
#2233 [22:28] <potatoaregood> If restarting means just closing it and opening it back up again then yeah lol
#2234 [22:31] <Zimme> herm honestly man im not sure ive never encountered a problem like that.
#2235 [22:32] <potatoaregood> dang lol thanks for trying though
#2236 [22:38] * buckyaballer [webchat@ip72-205-227-206.ks.ks.cox.net] has joined #minecrafthelp
#2237 [22:38] <buckyaballer> My game freezes every time I try to load a world, in SP or MP.
#2238 [22:39] <buckyaballer> i'
#2239 [22:39] <buckyaballer> I've tried uninstalling-reinstalling MC, and java
#2240 [22:48] * Zimme [webchat@c-98-196-115-213.hsd1.tx.comcast.net] has quit. (Quit: webchat.esper.net)
#2241 [22:50] * michael [webchat@71-17-149-1.sktn.hsdb.sasknet.sk.ca] has joined #minecrafthelp
#2242 [22:50] <michael> hi
#2243 [22:50] * michael is now known as Guest81823
#2244 [22:50] * Zej [webchat@pool-72-92-19-238.phlapa.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#2245 [22:51] <buckyaballer> ?
#2246 [22:51] <Guest81823> hello?
#2247 [22:51] * Guest81823 [webchat@71-17-149-1.sktn.hsdb.sasknet.sk.ca] has quit. (Client Quit)
#2248 [23:15] * Kyle [webchat@64.188.178.30] has joined #minecrafthelp
#2249 [23:19] <Kyle> I need to know if the problems with the 1.14 update and the out of date intel chip sets are affecting me.
#2250 [23:20] <Kyle> i cant find anywhere that says what GPUs are affected
#2251 [23:22] * Kyle [webchat@64.188.178.30] has quit. (Quit: webchat.esper.net)
#2252 [23:24] * mike2 [webchat@224-53-178-69.gci.net] has quit. (Quit: webchat.esper.net)
#2253 [23:28] * Keegan [webchat@122-58-150-208-adsl.sparkbb.co.nz] has joined #minecrafthelp
#2254 [23:30] <Keegan> Hello, I am trying to log into an account a haven't used in years, I would like to give it to my brother but its been so long I don't know the password. I thought I knew the email but its not recieving the reset password confimation so im a bit stuck. The account hasn't been migrated either.
#2255 [23:31] <Keegan> I hope I got the account name right, I belive it is this: terminater789
#2256 [23:32] <mattym> Keegan, Unfortunately if it was not migrated, and you do not recall the password, you will need to contact Mojang support.
#2257 [23:32] <mattym> ??> Keegan account/send-email
#2258 [23:32] <Absol> Keegan: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#2259 [23:32] <Absol> Keegan: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#2260 [23:38] * CK [webchat@061239043091.ctinets.com] has joined #minecrafthelp
#2261 [23:39] <CK> hi sir
#2262 [23:40] <CK> I can't open my minecraft, when i try to open it, it stuck at the loading screan of mojang
#2263 [23:44] * helppls123 [webchat@67-61-208-13.cpe.cableone.net] has joined #minecrafthelp
#2264 [23:45] <helppls123> Is anyone online?
#2265 [23:53] * oldtopman [~oldtopman@cn-co-3ab5949917-236013-1.tingfiber.com] has quit. (Ping timeout: 198 seconds)
#2266 [23:56] * Liam8 [webchat@c-73-167-217-4.hsd1.nh.comcast.net] has joined #minecrafthelp
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#2268 [23:57] * Sinful [webchat@S0106105611acc50f.vs.shawcable.net] has joined #minecrafthelp
#2269 [23:57] <Sinful> Hello?
#2270 [23:58] <Liam8> My friend has a realm but doesn't really lay anymore are we are trying to transfer the world on his account to my realm; is this even possible?
#2271 [23:58] <Liam8> hello