#1 [00:00] <Sinful> I bought minecraft afew hours ago and i cant login in on the launcher or on the website only thingthat i am logged in on is my phone. But it seems that the website login button is not working it doesn't display any sort of "error" or anything like that its always blank ive refreshed the page numerous times and im getting annoyed
#2 [00:02] <Liam8> are you on a computer
#3 [00:03] * Goodman [webchat@c-73-146-15-242.hsd1.in.comcast.net] has joined #minecrafthelp
#4 [00:03] <Goodman> The game crashed whilst initializing game
#5 [00:03] <Goodman> Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
#6 [00:04] * Goodman [webchat@c-73-146-15-242.hsd1.in.comcast.net] has quit. (Client Quit)
#7 [00:06] <Liam8> Sorry Sinful I don't know what I'm doing either that's why I'm here good luck.
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#9 [00:24] * bwks [webchat@pool-108-51-47-101.washdc.fios.verizon.net] has joined #minecrafthelp
#10 [00:25] <bwks> I am unable to log into my account, and it is telling my credentials are invalid even though they are correct
#11 [00:26] <bwks> I have tried resetting my password but the problem still occured
#12 [00:38] * PugPlayz07 [webchat@cpe-101-191-146-78.nb04.nsw.asp.telstra.net] has joined #minecrafthelp
#13 [00:38] <PugPlayz07> Game crahes whilst rendering Overlay. How I fix
#14 [00:40] <PugPlayz07> I have the crash report
#15 [00:41] <PugPlayz07> wow
#16 [00:41] <PugPlayz07> this community is really not helpful
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#26 [01:26] * morgan [webchat@74.82.249.217.ifibertv.com] has joined #minecrafthelp
#27 [01:26] <morgan> hello
#28 [01:27] * morgan [webchat@74.82.249.217.ifibertv.com] has quit. (Client Quit)
#29 [01:35] * europeanrock [webchat@cpe-24-59-59-132.twcny.res.rr.com] has joined #minecrafthelp
#30 [01:36] <europeanrock> I came back to play after a while and found a migration email in my inbox. cant login with my old password and recovery emails wont send to my email
#31 [01:58] * TowarzyszWolf [webchat@zx249.internetdsl.tpnet.pl] has joined #minecrafthelp
#32 [02:04] <TowarzyszWolf> I have a problem with logging in after adding the minecraft to the microsoft account since the time I added I can not log into the minecraft on the site minecraft.net and I do not have any access to the e-mail
#33 [02:09] * baxter714 [webchat@91.112.dsl.brs.iprimus.net.au] has joined #minecrafthelp
#34 [02:10] <baxter714> Hi, havn't played minecraft Java PC in a few years and now its missing from both accounts i own it on. Is this a known issue or any fixes im unaware of?
#35 [02:37] * europeanrock [webchat@cpe-24-59-59-132.twcny.res.rr.com] has quit. (Quit: webchat.esper.net)
#36 [02:39] * rustymetal213 [webchat@158.162.25.136.in-addr.arpa] has joined #minecrafthelp
#37 [02:39] <rustymetal213> hi im having trouble playing cross platform with an xbox user
#38 [02:39] <rustymetal213> i bought the game because it said it was cross platform but i cant seem to get it to work
#39 [02:42] <rustymetal213> hello./
#40 [02:44] * rustymetal213 [webchat@158.162.25.136.in-addr.arpa] has quit. (Quit: webchat.esper.net)
#41 [03:01] * bildramer [~bildramer@p200300CF37330500E4E45AD20B620F84.dip0.t-ipconnect.de] has quit. (Remote host closed the connection)
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#43 [03:09] * Magic5 [webchat@default-rdns.vocus.co.nz] has joined #minecrafthelp
#44 [03:10] <Magic5> I was hacked, will the hacker get in trouble at all?
#45 [03:11] <Magic5> I logged in to my name and skin and password changed, I've changed all my passwords everywhere, but I can't change my name back because there's a waiting period - my friends want to start a server but I don't want to play with the name of the person who took my account, is there any way to change it before the time period?
#46 [03:27] * TowarzyszWolf [webchat@zx249.internetdsl.tpnet.pl] has quit. (Quit: webchat.esper.net)
#47 [03:40] * TOMMEHY [webchat@122-57-170-67-vdsl.sparkbb.co.nz] has joined #minecrafthelp
#48 [03:40] <TOMMEHY> hi
#49 [03:40] <TOMMEHY> im having issues logging into minecraft as it does not say that i have an incorrect username or password it just doesnt load
#50 [03:40] <TOMMEHY> is there any way i can fix this
#51 [03:41] <TOMMEHY> i tried yesterday and ive tried again today
#52 [03:41] <TOMMEHY> it doesnt seem to load
#53 [03:43] <TOMMEHY> i want a refund but i cant log in to the game
#54 [03:43] <TOMMEHY> so i just lost my money
#55 [03:43] <TOMMEHY> #minecrafthelp pls help\
#56 [03:44] * Lutzee [~ltuzee@iss.lutzee.net] has joined #minecrafthelp
#57 [04:02] * Boyyyyyyyyyyy [webchat@host86-139-149-112.range86-139.btcentralplus.com] has joined #minecrafthelp
#58 [04:03] <Boyyyyyyyyyyy> My minecraft crashes before i can enter, can someone help. Im on linux
#59 [04:03] * Boyyyyyyyyyyy [webchat@host86-139-149-112.range86-139.btcentralplus.com] has quit. (Client Quit)
#60 [04:16] * Humbucker5150 [webchat@cpe-69-23-63-170.natcky.res.rr.com] has joined #minecrafthelp
#61 [04:16] <Humbucker5150> Hello
#62 [04:18] * Humbucker5150 [webchat@cpe-69-23-63-170.natcky.res.rr.com] has quit. (Client Quit)
#63 [04:19] * elo_siema [webchat@178235189235.unknown.vectranet.pl] has joined #minecrafthelp
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#67 [04:23] <TOMMEHY> this is uselesss no body helps
#68 [04:51] * oliver [webchat@81-233-173-203-no85.tbcn.telia.com] has joined #minecrafthelp
#69 [04:52] <oliver> i have a problem when logging in
#70 [04:53] * oliver [webchat@81-233-173-203-no85.tbcn.telia.com] has quit. (Client Quit)
#71 [04:53] * oliver [webchat@81-233-173-203-no85.tbcn.telia.com] has joined #minecrafthelp
#72 [04:53] <oliver> i cannot log in
#73 [04:54] * oliver [webchat@81-233-173-203-no85.tbcn.telia.com] has quit. (Client Quit)
#74 [05:20] * HaordiMS4 [webchat@45.70.60.16] has joined #minecrafthelp
#75 [05:20] <HaordiMS4> Hiii
#76 [05:21] <HaordiMS4> I need help pliis
#77 [05:22] <HaordiMS4> I from Brasil, and i trying buy java edition but it is showing an error
#78 [05:23] <HaordiMS4> My 5 card's payments do not give
#79 [05:27] * baxter714 [webchat@91.112.dsl.brs.iprimus.net.au] has quit. (Quit: webchat.esper.net)
#80 [05:27] <HaordiMS4> Hi
#81 [05:30] <HaordiMS4> Hi
#82 [05:30] <HaordiMS4> how are you ?
#83 [05:30] <HaordiMS4> can you help me ?
#84 [05:45] * TOMMEHY [webchat@122-57-170-67-vdsl.sparkbb.co.nz] has quit. (Quit: webchat.esper.net)
#85 [05:58] * Timster [webchat@gir1853508.lnk.telstra.net] has joined #minecrafthelp
#86 [06:21] * itsmeInes [webchat@92.250.49.249] has joined #minecrafthelp
#87 [06:22] <itsmeInes> Hi, I have installed minecraft but I can't open it, because it gets stuck in the "Mojang" blank page forever.
#88 [06:23] * B_Dongus [webchat@14-201-20-224.static.tpgi.com.au] has joined #minecrafthelp
#89 [06:23] <B_Dongus> Yo can anyone help me migrate my godforsaken account
#90 [06:24] <B_Dongus> ??
#91 [06:24] <B_Dongus> ?
#92 [06:25] * sby [webchat@93.107.79.160] has joined #minecrafthelp
#93 [06:25] <sby> hi
#94 [06:25] <B_Dongus> yea so
#95 [06:25] <B_Dongus> like i dont know what email is linked to my old account
#96 [06:25] <B_Dongus> I only know the username and password for it
#97 [06:25] <sby> im in the exact same position
#98 [06:25] <B_Dongus> so i cant migrate it
#99 [06:25] <B_Dongus> yea
#100 [06:25] <B_Dongus> kinda fucked
#101 [06:25] <Absol> B_Dongus: Please keep it civil
#102 [06:26] <B_Dongus> can u help me absol
#103 [06:26] <sby> Like i bought an account ages ago but the e-mail linked to it ive since lost access to so i cant reset the password
#104 [06:27] <B_Dongus> like its so hard to migrate my account at this point the only way i can play realms is if i re-buy minecraft and i dont wanna drop 35 bucks on a game i already have
#105 [06:27] * itsmeInes [webchat@92.250.49.249] has quit. (Quit: webchat.esper.net)
#106 [06:30] <B_Dongus> absol please help me my kids wont speak to me anymore
#107 [06:31] <B_Dongus> Absol please papa
#108 [06:31] <B_Dongus> do any of you useless cunts know how to help me or i swear to god i'm going into the garage to blow my fucking brains out
#109 [06:31] * Absol kicked B_Dongus from #minecrafthelp (Reason: _Dongus :Keep it civilized, you are just a human being)
#110 [06:32] * B_Dongus [webchat@14-201-20-224.static.tpgi.com.au] has joined #minecrafthelp
#111 [06:32] <B_Dongus> guys
#112 [06:32] <B_Dongus> please
#113 [06:32] <B_Dongus> i just want to migrate my account
#114 [06:32] <B_Dongus> i have so little in life
#115 [06:33] <B_Dongus> please just help me
#116 [06:35] <B_Dongus> this is the worst helpline ever'
#117 [06:35] <B_Dongus> why wont any of you fucking answer me
#118 [06:35] * Absol kicked B_Dongus from #minecrafthelp (Reason: _Dongus :Keep it civilized, you are just a human being)
#119 [06:38] <sby> I'll wait patiently.
#120 [06:40] * Freezy [webchat@145.1.199.39] has joined #minecrafthelp
#121 [06:40] <Freezy> Hello there
#122 [06:41] <Freezy> I need some help regarding my account
#123 [06:42] * Freezy [webchat@145.1.199.39] has quit. (Client Quit)
#124 [06:45] * ventuskeyblade [webchat@adsl.94-252-71-47.dyn.cust.tango.lu] has joined #minecrafthelp
#125 [06:46] * Surkd [webchat@cpe-1-158-98-149.nb14.nsw.asp.telstra.net] has joined #minecrafthelp
#126 [06:46] <Surkd> hello
#127 [06:46] <ventuskeyblade> Hello
#128 [06:47] <Surkd> i've lost minecraft on an account i've had since i was 7
#129 [06:47] <Surkd> i've been trying to access since feb
#130 [06:47] <Surkd> and it finally has let me access it
#131 [06:47] <Surkd> but it is saying i made the account today
#132 [06:47] <Surkd> and saying I do not own minecraft
#133 [06:47] <Surkd> what do I do?
#134 [06:48] <ventuskeyblade> I am not the help desk i'm here because i have a problem as well
#135 [06:48] <Surkd> whats that?
#136 [06:49] * ventuskeyblade [webchat@adsl.94-252-71-47.dyn.cust.tango.lu] has quit. (Client Quit)
#137 [07:20] * ketchup_felix [webchat@198-77-46-176.dyn.estpak.ee] has joined #minecrafthelp
#138 [07:43] * Triston373 [webchat@99-39-102-107.lightspeed.tukrga.sbcglobal.net] has joined #minecrafthelp
#139 [07:43] <Triston373> How do I become a volunteer for this chat?
#140 [07:44] <Greymagic27> Triston373, Hi! All you need to do is to wait until someone needs help. There's no application or interview :)
#141 [07:44] <Triston373> How does it work?
#142 [07:45] <Greymagic27> Triston373, The chat? People will come in with their issues and you can just reply. It's an open chat room
#143 [07:46] <Triston373> Ok. Anyhow, could you help me with a Realms question?
#144 [07:47] <Greymagic27> Triston373, Sure. What's on your mind?
#145 [07:50] * Gerard [webchat@67.red-83-51-0.dynamicip.rima-tde.net] has joined #minecrafthelp
#146 [07:50] <Triston373> Commonly, when trying to connect to a realm me and my friend started, I receive either ‘you are not whitelisted on this server!’ or ‘an error has occured’. Neither one of us can figure out why, and the issue usually resolves itself after waiting 5-15 minutes. Is this simply a connectivity issue?
#147 [07:52] <Greymagic27> Triston373, Hmm. There were several problems with realms saying that you're not whitelisted but as far as I know they all got patched out. I'm not sure why you'd still be getting the errors
#148 [07:52] * Modoanonyme [webchat@abordeaux-653-1-401-70.w90-38.abo.wanadoo.fr] has joined #minecrafthelp
#149 [07:52] * ketchup_felix [webchat@198-77-46-176.dyn.estpak.ee] has quit. (Quit: webchat.esper.net)
#150 [07:52] <Gerard> hello people my problem is that I can't purchase minecraft realms and when I try it it says this :Error! There was a problem processing your credit card, please double check your information and try again. All the information of the credit card is correct
#151 [07:53] <Greymagic27> Gerard, Contact your bank and ask if they allow international transactions to Sweden
#152 [07:54] <Triston373> Is there anything I can do to fix my situation?
#153 [07:55] <Gerard> it's strange beacouse Ialways paid the mc realms with tehe same credit card
#154 [07:55] * NotSzymiQ [webchat@user-5-173-136-38.play-internet.pl] has joined #minecrafthelp
#155 [07:55] <NotSzymiQ> hi
#156 [07:55] <Greymagic27> Triston373, I'm not a realm owner myself so I don't have that much experience in issues regarding them. Is it possible to try with another account to see if it's just limited to that account?
#157 [07:55] <Greymagic27> NotSzymiQ, Hey. How can we help?
#158 [07:56] <NotSzymiQ> greymagic remember skraa3
#159 [07:56] <NotSzymiQ> ???
#160 [07:56] <Modoanonyme> Hello, I get a huge problem with my account... I can't connect to it because I have forgotten my security questions but above all I can't change anything in my account because the adress mail linked to the account was changed into an other I don't remember...
#161 [07:56] <Greymagic27> ??> Modoanonyme account/send-email
#162 [07:56] <Absol> Modoanonyme: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#163 [07:56] <Absol> Modoanonyme: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#164 [07:57] <Greymagic27> NotSzymiQ, Not vividly. But I do remember the name
#165 [07:57] <NotSzymiQ> I just changed my nickname
#166 [07:58] <Greymagic27> NotSzymiQ, Oh hey. What's the issue?
#167 [07:58] <NotSzymiQ> I play greymagic on the forgu and I can not enter him because he writes me that forge found a problem and so on
#168 [07:58] <Greymagic27> NotSzymiQ, You're having an issue with forge?
#169 [07:59] <NotSzymiQ> yeah
#170 [07:59] <NotSzymiQ> yes
#171 [07:59] * gaia99 [webchat@93-35-244-175.ip57.fastwebnet.it] has joined #minecrafthelp
#172 [07:59] <Greymagic27> NotSzymiQ, We don't support mods here so my mod knowledge is limited, however I'm willing to take a look at the issue and see if I can find the cause
#173 [08:00] <Greymagic27> ??> NotSzymiQ launcher/log-txt
#174 [08:00] <Absol> NotSzymiQ: We need to see your full launcher log, which is created in the game directory.
#175 [08:00] <Absol> NotSzymiQ: First open your .minecraft folder (If you don't know how to get there, ask), then try to launch the game. Then in the .minecraft folder open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#176 [08:00] <NotSzymiQ> I have a few mods there, eg perspective mode
#177 [08:00] <gaia99> hi
#178 [08:00] <Greymagic27> gaia99, Hey. How can we help?
#179 [08:00] <Modoanonyme> but I don't have access to the Transaction ID... I already send a mail to them and I'm waiting for them because they said: "This is an automatic reply to let you know that we have received your support request. We will get back to you as soon as possible. To learn about our current response time visit our help article Wh
#180 [08:00] <Modoanonyme> en will I hear back?
#181 [08:00] <Modoanonyme> There’s also a help chat where volunteer helpers from our community can help out with technical issues, you can join the chat at: http://minecraftirc.net/minecrafthelp/landing/
#182 [08:00] * Absol kicked Modoanonyme from #minecrafthelp (Reason: odoanonyme :Stop spamming)
#183 [08:00] <gaia99> my minecraft java edition crash at th start
#184 [08:00] <Greymagic27> ??> gaia99 launcher/log
#185 [08:00] <Absol> gaia99: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#186 [08:00] <gaia99> in minecraft laucher i start the game and i see "crash of the game". why?
#187 [08:01] * Triston373 [webchat@99-39-102-107.lightspeed.tukrga.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#188 [08:01] <gaia99> thanks
#189 [08:01] <Greymagic27> gaia99, Follow the steps that Absol posted above :)
#190 [08:05] <NotSzymiQ> https://paste.ubuntu.com/p/gJKXjdsfBT/
#191 [08:06] <gaia99> "First open your .minecraft folder" what do i do?
#192 [08:06] <Greymagic27> NotSzymiQ, Remove optifine
#193 [08:06] <Greymagic27> ??> gaia99 win/.minecraft
#194 [08:06] <Absol> gaia99: To get at Minecraft's locally stored files on Windows, press Win+R, and in the window that appears, type %AppData%\.minecraft and click OK.
#195 [08:07] <NotSzymiQ> but remove optifine from mods
#196 [08:07] <Greymagic27> NotSzymiQ, Yes. Remove optifine from your mods folder
#197 [08:07] <NotSzymiQ> ok
#198 [08:07] <NotSzymiQ> i delete
#199 [08:08] <NotSzymiQ> I removed
#200 [08:09] <NotSzymiQ> and what now
#201 [08:10] <NotSzymiQ> it is still the same as starting
#202 [08:10] <Greymagic27> Try minecraft
#203 [08:10] <NotSzymiQ> it is still the same as starting
#204 [08:10] <Greymagic27> Hang on
#205 [08:11] <NotSzymiQ> ???
#206 [08:11] <Greymagic27> Update to the latest version of forge: https://files.minecraftforge.net/maven/net/minecraftforge/forge/index_1.8.9.html
#207 [08:11] <gaia99> ok i did it
#208 [08:11] <Greymagic27> GingerGeek, Can you send the URL you have here?
#209 [08:12] <NotSzymiQ> the latest or recommended
#210 [08:13] <Greymagic27> Latest
#211 [08:13] <Greymagic27> gaia99, * Can you send the link?
#212 [08:13] <NotSzymiQ> ok
#213 [08:13] <gaia99> https://paste.ubuntu.com/p/8HkBkpfM84/
#214 [08:14] <Greymagic27> ??> gaia99 launcher/log-txt
#215 [08:14] <Absol> gaia99: We need to see your full launcher log, which is created in the game directory.
#216 [08:14] <Absol> gaia99: First open your .minecraft folder (If you don't know how to get there, ask), then try to launch the game. Then in the .minecraft folder open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#217 [08:14] <NotSzymiQ> Can I install optifine ????
#218 [08:16] <Greymagic27> NotSzymiQ, First see if it launches
#219 [08:16] <NotSzymiQ> oi
#220 [08:16] <NotSzymiQ> ok
#221 [08:16] <gaia99> https://paste.ubuntu.com/p/nnfC6d6gzj/
#222 [08:17] <Greymagic27> gaia99, Can you follow the steps Absol sent above to send a full launcher log?
#223 [08:18] <gaia99> I follow his steps
#224 [08:18] <NotSzymiQ> still the same ]:
#225 [08:19] * kyan [webchat@ip565a8ac4.direct-adsl.nl] has joined #minecrafthelp
#226 [08:19] * kyan [webchat@ip565a8ac4.direct-adsl.nl] has quit. (Client Quit)
#227 [08:19] <Greymagic27> NotSzymiQ, As I don't know much about mods I'm unable to help you. You can try asking here: https://www.minecraftforum.net/forums/support/java-edition-support
#228 [08:20] <gaia99> https://paste.ubuntu.com/p/qxK7gGvfcj/
#229 [08:20] * NotSzymiQ [webchat@user-5-173-136-38.play-internet.pl] has quit. (Quit: webchat.esper.net)
#230 [08:20] <Greymagic27> ??> gaia99 win/!
#231 [08:20] <Absol> gaia99: Having exclamation marks or other special characters in your Windows username can break Java, which in turn breaks Minecraft. To fix this issue, either create a new Windows account without any special characters (only A-Z and 0-9), or change the working directory of the launcher.
#232 [08:20] <Absol> gaia99: See https://minecraftirc.net/support-articles/windows/special-characters/ for more information on working around this problem.
#233 [08:25] * NightNeptune [webchat@45.246.233.187] has joined #minecrafthelp
#234 [08:25] * NightNeptune [webchat@45.246.233.187] has quit. (Client Quit)
#235 [08:26] <gaia99> windows username? how can i read my current window username?
#236 [08:27] <Greymagic27> gaia99, See this on how to work around the issue: https://minecraftirc.net/support-articles/windows/special-characters/
#237 [08:28] <gaia99> ok
#238 [08:33] * WeiordomanNL [webchat@83-84-184-182.cable.dynamic.v4.ziggo.nl] has joined #minecrafthelp
#239 [08:34] * Lord_of_Life [~Lord@77.28.160.216] has quit. (Ping timeout: 202 seconds)
#240 [08:35] <WeiordomanNL> Ehm, Hi
#241 [08:35] <Greymagic27> WeiordomanNL, Hey. How can we help?
#242 [08:36] <WeiordomanNL> Sorry if my english is bad im from The Netherlands
#243 [08:36] * imiirl [webchat@105-186-166-167.telkomsa.net] has joined #minecrafthelp
#244 [08:36] * Gerard [webchat@67.red-83-51-0.dynamicip.rima-tde.net] has quit. (Quit: webchat.esper.net)
#245 [08:37] * Lord_of_Life [~Lord@77.28.168.9] has joined #minecrafthelp
#246 [08:37] * imiirl [webchat@105-186-166-167.telkomsa.net] has quit. (Client Quit)
#247 [08:37] <WeiordomanNL> I need help with my email cause i played minecraft alot in the passed i didnt played it for i think 2/3 years so i dont know my pass anymore..
#248 [08:37] <Greymagic27> ??> WeiordomanNL account/send-email
#249 [08:37] <WeiordomanNL> But the email that i used for minecraft is hacked
#250 [08:37] <Absol> WeiordomanNL: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#251 [08:37] <Absol> WeiordomanNL: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#252 [08:38] <WeiordomanNL> Yea i did that but my email that i used for minecraft got hacked so i cant get in
#253 [08:38] <Greymagic27> WeiordomanNL, Did you send them an email using an email you have access to?
#254 [08:39] <WeiordomanNL> Yea but i got no respond
#255 [08:39] <Greymagic27> ??> WeiordomanNL account/send-email/wait-time
#256 [08:39] <Absol> WeiordomanNL: Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: https://help.mojang.com/customer/portal/articles/359446
#257 [08:40] <WeiordomanNL> I think the problem is that my email that is used for minecraft gets the respond but i cant get in and if i try my other emails/gmails it dont work.
#258 [08:41] * KakashiKD [webchat@18.pool85-55-212.dynamic.orange.es] has joined #minecrafthelp
#259 [08:42] <KakashiKD> hi
#260 [08:43] <WeiordomanNL> Is it possible to change the email from my minecraft account?
#261 [08:43] * NotSzymiQ [webchat@user-5-173-136-115.play-internet.pl] has joined #minecrafthelp
#262 [08:43] <NotSzymiQ> hello
#263 [08:44] <NotSzymiQ> i banned from hypixel for nothing
#264 [08:44] <urielsalis> NotSzymiQ: servers manage themselves, you have to ask them
#265 [08:45] <NotSzymiQ> where to file a report
#266 [08:47] * KakashiKD [webchat@18.pool85-55-212.dynamic.orange.es] has quit. (Quit: webchat.esper.net)
#267 [08:48] * KakashiKD [webchat@18.pool85-55-212.dynamic.orange.es] has joined #minecrafthelp
#268 [08:49] <KakashiKD> will not let me start session
#269 [08:49] * KakashiKD [webchat@18.pool85-55-212.dynamic.orange.es] has quit. (Client Quit)
#270 [08:50] * Orsi [webchat@91EC6D07.dsl.pool.telekom.hu] has joined #minecrafthelp
#271 [08:51] * Mehmet [webchat@host-212-253-113-90.reverse.superonline.net] has joined #minecrafthelp
#272 [08:51] <Orsi> I bought minecraft java and it doesnt work
#273 [08:51] <Orsi> I click "play" and it jump out
#274 [08:52] <Mehmet> I can’t go to my profile on my account since I can’t answer the security questions and don’t have access to the email
#275 [08:52] * Lord_Ralex [~Ralex@cp.ae97.net] has joined #minecrafthelp
#276 [08:52] * ardonym [webchat@5-231-134-0.ktk-ip.de] has joined #minecrafthelp
#277 [08:53] <ardonym> hello, i can't login into minecraft. Invalid username or password - but the password and username is correct
#278 [08:54] * Orsi [webchat@91EC6D07.dsl.pool.telekom.hu] has quit. (Client Quit)
#279 [08:55] * Slipies [webchat@ip24-250-68-4.br.br.cox.net] has joined #minecrafthelp
#280 [08:55] * Slipies [webchat@ip24-250-68-4.br.br.cox.net] has joined #minecrafthelp
#281 [08:55] * Slipies [webchat@ip24-250-68-4.br.br.cox.net] has left #minecrafthelp
#282 [08:57] <NotSzymiQ> i banned from hypixel for nothing where to file a report
#283 [09:02] * Mehmet [webchat@host-212-253-113-90.reverse.superonline.net] has quit. (Quit: webchat.esper.net)
#284 [09:10] * CharlesYoshikage [webchat@178.67.209.124] has joined #minecrafthelp
#285 [09:13] * max4 [webchat@cpc87627-slou5-2-0-cust918.17-4.cable.virginm.net] has joined #minecrafthelp
#286 [09:15] <max4> Hey, I want to play Minecraft multiplayer prisoners. I type in the IP address and try log in, but instead it says "Internal Excpetion" java.io.IOException: Connect reset by peer " what do I do about this issue? Also, when I look at it on the list of servers, on the signal sign it says 1.12.2and an "x"
#287 [09:16] * BoiNice [webchat@86.124.142.67] has joined #minecrafthelp
#288 [09:16] <BoiNice> helo
#289 [09:16] <BoiNice> im nice
#290 [09:16] <BoiNice> YESI MNI CE SAID
#291 [09:16] <BoiNice> REEEE
#292 [09:16] <BoiNice> DRE
#293 [09:16] * Absol kicked BoiNice from #minecrafthelp (Reason: oiNice :Stop spamming)
#294 [09:18] * Tim1 [webchat@95.91.252.190] has joined #minecrafthelp
#295 [09:18] <Tim1> hey
#296 [09:19] <Tim1> someone here ?
#297 [09:19] <CharlesYoshikage> Hello, I have a problem. I can't log in to my account in the launcher. Shows error: "Sorry! Make sure you are online and try again". But my internet connection is OK and firewall does not block the connection.
#298 [09:20] * SkyKaae [webchat@85.203.141.181] has joined #minecrafthelp
#299 [09:20] <Tim1> hey
#300 [09:20] * NotSzymiQ [webchat@user-5-173-136-115.play-internet.pl] has quit. (Quit: webchat.esper.net)
#301 [09:20] <SkyKaae> hello
#302 [09:21] <SkyKaae> i can't log on my account
#303 [09:21] * Tim1 [webchat@95.91.252.190] has quit. (Client Quit)
#304 [09:22] * SkyKaae [webchat@85.203.141.181] has quit. (Client Quit)
#305 [09:23] * imiirl [webchat@105-186-166-167.telkomsa.net] has joined #minecrafthelp
#306 [09:24] <imiirl> Failed to download file.
#307 [09:24] <imiirl> Name: netty-1.6.jar
#308 [09:24] <imiirl> i just downloaded minecraft on a new account and pc and im unable to launch the game
#309 [09:24] <imiirl> i just downloaded minecraft on a new account and pc and im unable to launch the game
#310 [09:27] * CharlesYoshikage [webchat@178.67.209.124] has left #minecrafthelp
#311 [09:39] <Greymagic27> willies952002, Wait for mojang to reply
#312 [09:39] <Greymagic27> ??> imiirl av/adwcleaner
#313 [09:39] <Absol> imiirl: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#314 [09:39] <Absol> imiirl: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#315 [09:39] <Greymagic27> WeiordomanNL, * Sorry. Wait for mojang to reply
#316 [09:40] <Greymagic27> ??> ardonym tools/hjt
#317 [09:40] <Absol> ardonym: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#318 [09:40] <Absol> ardonym: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#319 [09:44] <ardonym> i can't use an .exe file. i'm on manjaro
#320 [09:45] <WeiordomanNL> Okay! Thanks for the help.
#321 [09:45] <Greymagic27> ardonym, Ah. I'm afraid linux isn't my strongsuit so I'm unable to help you. Another volunteer may if you don't mind waiting
#322 [09:46] <ardonym> ok thank u
#323 [09:47] * eight [webchat@hwsrv-485118.hostwindsdns.com] has joined #minecrafthelp
#324 [09:54] * Samju10 [webchat@dre28-3-88-189-166-43.fbx.proxad.net] has joined #minecrafthelp
#325 [09:54] <eight> Hey. My account, username "8" got locked because I used a VPN. I have tried to get it unlocked but mojang won't help because i don't have my transaction id.. who even has that still?? what should i do? thanks.
#326 [09:54] <Greymagic27> eight, Email mojang and provide as much information as you can
#327 [09:54] <Greymagic27> ??> eight account/send-email
#328 [09:54] <Absol> eight: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#329 [09:54] <Absol> eight: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#330 [09:55] <Samju10> Hey, i'm playing minecraft on my account for like 6-7 years and yesterday i wanted to change my skin and other stuff but i don't know my e-mail anymore is it possible to change it or not ?
#331 [09:55] <eight> thank you
#332 [09:57] * Samju10 [webchat@dre28-3-88-189-166-43.fbx.proxad.net] has quit. (Client Quit)
#333 [09:59] * asian [webchat@host86-155-33-4.range86-155.btcentralplus.com] has joined #minecrafthelp
#334 [09:59] <asian> I updated my graphics driver and minecraft still crashes in game
#335 [09:59] * MrOmake [webchat@71-91-122-61.dhcp.ftwo.tx.charter.com] has joined #minecrafthelp
#336 [10:01] <MrOmake> I' using the beta testing version of the windows 10 bedrock Minecraft, and recently used a different version and lost my world. Would there be anyway to receive it again?
#337 [10:05] * eight [webchat@hwsrv-485118.hostwindsdns.com] has quit. (Quit: webchat.esper.net)
#338 [10:06] * asian [webchat@host86-155-33-4.range86-155.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#339 [10:07] * GreenSean [webchat@ip68-2-52-100.ph.ph.cox.net] has joined #minecrafthelp
#340 [10:07] * Cody8 [webchat@pool-108-22-203-53.hgrtmd.east.verizon.net] has joined #minecrafthelp
#341 [10:08] <GreenSean> I purchased Minecraft a long time ago and would like to play again. When i attempt to recover password, an email is sent but i never received it in my inbox.
#342 [10:08] <Cody8> My Minecraft will open up to the launcher and I will click play but once I do it will open up the loading screen then say it cannot respond.
#343 [10:11] * Jorge [webchat@c-75-74-75-116.hsd1.fl.comcast.net] has joined #minecrafthelp
#344 [10:12] <Jorge> My minecraft game (pe or bedrock edition ) keeps shutting down/ crashing when i open it
#345 [10:14] <Jorge> i dont know if this is connected to it but a couple days back it wouldn't let me log into one of my survival words because of a bug and when ever i would it would kick me out of the world or it would crash
#346 [10:14] * Cody8 [webchat@pool-108-22-203-53.hgrtmd.east.verizon.net] has quit. (Quit: webchat.esper.net)
#347 [10:14] <Greymagic27> ??> MrOmake bedrock/support
#348 [10:14] <Absol> MrOmake: This channel only handles technical support for Minecraft: Java Edition, if you need help with Minecraft (Bedrock Platform) please see the resources available here https://help.mojang.com/customer/portal/articles/1175743-minecraft-support-resources. Alternatively you can try the Bedrock support forums here: https://www.minecraftforum.net/forums/support/minecraft-bedrock-support
#349 [10:14] <Greymagic27> ??> cooldude av/adwcleaner
#350 [10:14] <Absol> cooldude: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#351 [10:14] <Absol> cooldude: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#352 [10:16] <Jorge> it says that that cleaner is harmful do i still download it
#353 [10:16] <Greymagic27> Jorge, The cleaner wasn't for you. It was for cooldude
#354 [10:16] <Greymagic27> ??> Jorge bedrock/support
#355 [10:16] <Absol> Jorge: This channel only handles technical support for Minecraft: Java Edition, if you need help with Minecraft (Bedrock Platform) please see the resources available here https://help.mojang.com/customer/portal/articles/1175743-minecraft-support-resources. Alternatively you can try the Bedrock support forums here: https://www.minecraftforum.net/forums/support/minecraft-bedrock-support
#356 [10:16] <Jorge> oh
#357 [10:16] <Jorge> ok
#358 [10:16] <Jorge> thnx
#359 [10:16] * imiirl [webchat@105-186-166-167.telkomsa.net] has quit. (Quit: webchat.esper.net)
#360 [10:18] * ardonym [webchat@5-231-134-0.ktk-ip.de] has quit. (Quit: webchat.esper.net)
#361 [10:21] * MrOmake [webchat@71-91-122-61.dhcp.ftwo.tx.charter.com] has quit. (Quit: webchat.esper.net)
#362 [10:22] * Tsanger [webchat@174.90.142.76] has joined #minecrafthelp
#363 [10:23] <Tsanger> How can I find my transaction ID I don't have the email or card I used
#364 [10:24] <Greymagic27> ??> Tsanger account/trans-id
#365 [10:24] <Absol> Tsanger: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#366 [10:26] * Tsanger [webchat@174.90.142.76] has quit. (Client Quit)
#367 [10:29] * max4 [webchat@cpc87627-slou5-2-0-cust918.17-4.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#368 [10:33] * FRNK [webchat@pool-108-52-212-250.phlapa.fios.verizon.net] has joined #minecrafthelp
#369 [10:34] * Johnny [webchat@071-071-139-206.res.spectrum.com] has joined #minecrafthelp
#370 [10:34] <FRNK> When I try to play the game, it immediately crashes and won't let me view the crash log.
#371 [10:35] <Johnny> How do we get mojang support to assist us?
#372 [10:35] <Greymagic27> ??> FRNK launcher/log
#373 [10:35] <Absol> FRNK: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#374 [10:35] <Greymagic27> Johnny, Hey. Here are the steps, but is it anything we can possibly help you with?
#375 [10:35] <Greymagic27> ??> Johnny account/send-email
#376 [10:35] <Absol> Johnny: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#377 [10:35] <Absol> Johnny: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#378 [10:36] <Johnny> I originally signed up with a Road runner email in I think around 2010 but road runner no longer exists as a company so I can't get into that email anymore. But I need to reset my password to get into my account. What should I do?
#379 [10:37] <Greymagic27> Johnny, Email mojang using the steps Absol linked above. They are the only ones who can reset your email for your account
#380 [10:38] * Johnny [webchat@071-071-139-206.res.spectrum.com] has quit. (Client Quit)
#381 [10:38] <FRNK> That log thing won't work as the game doesn't even load before the it crashes
#382 [10:38] <Greymagic27> ??> FRNK launcher/log-txt
#383 [10:38] <Absol> FRNK: We need to see your full launcher log, which is created in the game directory.
#384 [10:38] <Absol> FRNK: First open your .minecraft folder (If you don't know how to get there, ask), then try to launch the game. Then in the .minecraft folder open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#385 [10:39] <FRNK> How do I get to the folder?
#386 [10:39] <FRNK> I'm on mac btw, idk if that helps
#387 [10:40] <Greymagic27> ??> FRNK mac/.minecraft
#388 [10:40] * kat3 [webchat@host109-153-143-166.range109-153.btcentralplus.com] has joined #minecrafthelp
#389 [10:40] <Absol> FRNK: To get at Minecraft's locally stored files on a Mac, in the Finder, from the Go menu, select 'Go to Folder', and type in: ~/Library/Application Support/minecraft, and click Go.
#390 [10:40] * DarkNoddy [~mordi@ti0020a400-0893.bb.online.no] has joined #minecrafthelp
#391 [10:40] <kat3> i Haven't been able to log into my Mojang account/mc account for a year now.
#392 [10:40] <Greymagic27> kat3, Hey. What happens when you try?
#393 [10:42] <kat3> it say invlade password so I try and re send an email to reset it but I do not receive the email :/
#394 [10:42] <Greymagic27> ??> kat3 tools/hjt
#395 [10:42] <Absol> kat3: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#396 [10:42] <Absol> kat3: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#397 [10:42] * rorroro4 [webchat@142.134.71.217] has joined #minecrafthelp
#398 [10:42] <kat3> okay
#399 [10:43] <GreenSean> Im here because of the same problem kat3
#400 [10:43] <rorroro4> hi, ive been trying to log into my acc on my pc but it will not work. my friend can use my account on his pc but i am unable to on mine. anyone who can help?
#401 [10:43] <Greymagic27> GreenSean, Follow the steps for hijackthis as well
#402 [10:43] <Greymagic27> ??> rorroro4 tools/hjt
#403 [10:43] <Absol> rorroro4: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#404 [10:43] <Absol> rorroro4: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#405 [10:44] <rorroro4> u tryna get into my pc?
#406 [10:44] <Greymagic27> rorroro4, Not at all. HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information.
#407 [10:44] * magnus112 [webchat@188.114.181.166] has joined #minecrafthelp
#408 [10:44] * Tobi [webchat@193-80-220-124.adsl.highway.telekom.at] has joined #minecrafthelp
#409 [10:44] <Tobi> Hallo
#410 [10:44] <FRNK> https://paste.ubuntu.com/p/nbjghxJcw3/
#411 [10:44] <Tobi> Hallo
#412 [10:44] <FRNK> Theres that link for the pastbin
#413 [10:45] <magnus112> Is this random players or supoprt team?
#414 [10:45] <Greymagic27> magnus112, Volunteers
#415 [10:45] <Greymagic27> Tobi, Hey. how can we help?
#416 [10:45] <rorroro4> and i give yall the link?
#417 [10:45] <magnus112> I quess i can't get help from here then
#418 [10:45] <Tobi> Can you write German
#419 [10:45] <Greymagic27> rorroro4, Yep.
#420 [10:45] <Tobi> Ok danke
#421 [10:45] <Greymagic27> magnus112, Well it depends what the issue is
#422 [10:45] <magnus112> Any way where i can contact minecraft/moyang supprt somehow where i can talk to them diretcly?
#423 [10:46] <Tobi> Meinem Freund wurde ein Account abgezogen
#424 [10:46] <Greymagic27> magnus112, They only deal with account issues. If it's a technical issue you're having you're betting off asking here
#425 [10:46] <GreenSean> https://paste.ubuntu.com/p/HK745frt2x/
#426 [10:46] <magnus112> Well my son lost his email information and i need to try and get it back
#427 [10:46] <Tobi> Kannst du mir dabei helfen
#428 [10:46] <Greymagic27> FRNK, Thanks for the link. Sadly I don't know much about mac so I'm unable to help further. If you're willing to wait another volunteer may be able to help you later in the day
#429 [10:46] <Greymagic27> ??> magnus112 account/send-email
#430 [10:47] <Absol> magnus112: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#431 [10:47] <Absol> magnus112: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#432 [10:47] <Tobi> Greymagic27 Can you speak German
#433 [10:47] <Greymagic27> Tobi, This is english only support
#434 [10:47] <rorroro4> how do i get the link i have done the system scan and saved the log
#435 [10:47] <Greymagic27> ??> GreenSean av/bitdefender
#436 [10:47] <Absol> GreenSean: If you are using BitDefender and having problems logging into the game, downloading game files or joing LAN worlds, you will need to uninstall BitDefender by following the instructions here, https://www.bitdefender.com/consumer/support/answer/2791/
#437 [10:47] <Greymagic27> ??> rorroro4 paste
#438 [10:47] <Absol> rorroro4: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#439 [10:48] <Greymagic27> GreenSean, Also uninstall private internet access
#440 [10:48] <GreenSean> I cant even log onto my account. Im trying to recover my account. Im afraid someone other than me has changed my email
#441 [10:48] <rorroro4> https://paste.ubuntu.com/p/Byh32P5Td6/
#442 [10:49] <rorroro4> that it?
#443 [10:49] <Greymagic27> GreenSean, Follow the steps Absol linked above to uninstall bitdefender: https://www.bitdefender.com/consumer/support/answer/2791/
#444 [10:49] <Greymagic27> ??> rorroro4 win/hosts/edit
#445 [10:49] <Absol> rorroro4: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#446 [10:49] <Absol> rorroro4: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#447 [10:49] <Greymagic27> rorroro4, Remove any entry with the word mojang in it
#448 [10:49] * Jana [webchat@cust-100-40-110-94.dyn.as47377.net] has joined #minecrafthelp
#449 [10:49] <Jana> hey
#450 [10:49] <Jana> Is there someone?
#451 [10:49] <Greymagic27> Jana, Hey. What's the issue?
#452 [10:50] <Jana> Sooo I played Minecraft a while ago a lot, but then I took a break and now I want to play again. I know my username and password but I don't remember my email for that account. I don't know what to do... I'm guessing it was jana.vanwambeke@hotmail.com but when I sign in for that one they say I can only play "Demo". Please contact me.
#453 [10:50] <Greymagic27> ??> Jana account/send-email
#454 [10:50] <Absol> Jana: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#455 [10:50] <Absol> Jana: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#456 [10:51] <Jana> what do I have to do?
#457 [10:51] <Greymagic27> Jana, Email mojang using the information provided above
#458 [10:52] <Jana> I already di that but
#459 [10:52] <rorroro4> want me to copy and paste that all into the program Absol
#460 [10:52] <Jana> they don"t response
#461 [10:52] <rorroro4> what do i do now
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#463 [10:52] <Jana> Like does anybody know what I need to do? Or do I just purchase it again
#464 [10:53] <Tobi> Greymagic27 give it a German Support
#465 [10:53] <Greymagic27> rorroro4, Are you in your host fiel?
#466 [10:53] <Greymagic27> Jana, You need to wait for a response. Unfortunately, the wait time for account support requests is currently longer than normal. Please refer to this page: https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#467 [10:53] <rorroro4> i did what absol told me to do
#468 [10:53] <rorroro4> im in the notepad
#469 [10:53] <Tobi> Greymagic27 Have you a german Support
#470 [10:53] <Greymagic27> Tobi, No. this is englis only support
#471 [10:53] <Jana> I'll just buy it again I suppose
#472 [10:54] <Greymagic27> rorroro4, Remove the two entries containing the word 'mojang'
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#476 [10:54] <rorroro4> so remover authserver.mojang.com and sessionserver.mojang.com?
#477 [10:54] <Tobi> Greymagic27 yeah i know Give it a german Support
#478 [10:54] <rorroro4> and the numbers?
#479 [10:54] <Greymagic27> rorroro4, Yes please
#480 [10:54] <rorroro4> okay
#481 [10:54] <rorroro4> done now what?
#482 [10:54] <Greymagic27> Tobi, I can't give german support. I don't know enough and this is english only support
#483 [10:55] <Greymagic27> rorroro4, Press CTRL+S to save the file and then change your minecraft password
#484 [10:55] * magnus112 [webchat@188.114.181.166] has quit. (Quit: webchat.esper.net)
#485 [10:55] <rorroro4> okay about to do that now
#486 [10:56] <Tobi> Greymagic27 ok i Try it in English ok my friend have change the E-Mail from the MC Account und
#487 [10:56] <rorroro4> password changed now what?
#488 [10:56] * kat3 [webchat@host109-153-143-166.range109-153.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#489 [10:56] <Greymagic27> rorroro4, The next step is to try minecraft
#490 [10:56] <rorroro4> okay
#491 [10:57] <rorroro4> it worked
#492 [10:57] <rorroro4> thank you so much
#493 [10:57] <Greymagic27> rorroro4, No problem. Don't use MCLeaks again
#494 [10:57] <rorroro4> i will not
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#496 [10:59] <Tobi> Greymagic27 answer
#497 [11:00] <Greymagic27> Tobi, I didn't understand the question
#498 [11:01] <Tobi> Greymagic27 my friend have change the Name of my Minecraft Account the Mail and the Password
#499 [11:01] <Greymagic27> ??> Tobi account/send-email
#500 [11:01] <Absol> Tobi: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#501 [11:01] <Absol> Tobi: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#502 [11:03] * Helpme [webchat@c-24-16-202-232.hsd1.wa.comcast.net] has joined #minecrafthelp
#503 [11:03] <Helpme> hello
#504 [11:03] <Helpme> exuse me i have a question
#505 [11:03] <Tobi> Greymagic27 i haven't have the Transactions ID or the gift code
#506 [11:04] <Helpme> When i launch my Java edition when it's about to finish downloading it stops and it freezes then crashes every time since i bought it does anybody have a solution?
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#508 [11:05] * Helpme [webchat@c-24-16-202-232.hsd1.wa.comcast.net] has joined #minecrafthelp
#509 [11:05] <Helpme> Hello
#510 [11:05] <Helpme> Im having trouble with my java edition
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#512 [11:06] * hlepme [webchat@c-24-16-202-232.hsd1.wa.comcast.net] has joined #minecrafthelp
#513 [11:06] <hlepme> Hello
#514 [11:06] * hlepme [webchat@c-24-16-202-232.hsd1.wa.comcast.net] has quit. (Client Quit)
#515 [11:06] <Tobi> @
#516 [11:07] * TopShot190 [webchat@h78.166.131.40.static.ip.windstream.net] has joined #minecrafthelp
#517 [11:07] <Tobi> Greymagic27 answer
#518 [11:07] * WeiordomanNL [webchat@83-84-184-182.cable.dynamic.v4.ziggo.nl] has quit. (Quit: webchat.esper.net)
#519 [11:09] <TopShot190> I had no idea there were two different editions until my friend told me which one to get. I bought the Java Edition when I needed to buy the Windows 10. I know it says it isn't refundable by your standards since I bought a gift card, but I don't know what to do as I just wasted $27.
#520 [11:17] * cails [webchat@68-200-2-195.res.bhn.net] has joined #minecrafthelp
#521 [11:18] <cails> I got charged for both realm subscriptions, I got xbox to cancel the +2 subscription because I need the +10, it says the +2 has expired but it still only allows me to have only 2 other people in my realm. Is there a fix for this?
#522 [11:27] * Zeus [webchat@105-184-128-91.east.dsl.telkomsa.net] has joined #minecrafthelp
#523 [11:28] <Zeus> hey im unable to download patchy-1.1.jar
#524 [11:28] * keen [webchat@50.50.151.59] has joined #minecrafthelp
#525 [11:28] <keen> So, my minecraft gets onto the mojang loading screen, but then when it'
#526 [11:29] <keen> its almost done loading
#527 [11:29] <keen> it freezes up and doesn
#528 [11:29] <keen> t
#529 [11:29] <keen> respond
#530 [11:29] * Zeus [webchat@105-184-128-91.east.dsl.telkomsa.net] has quit. (Client Quit)
#531 [11:29] <keen> sorry for the multiple messages
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#535 [11:33] * ThilusFR [webchat@185-126-228-91.cust.moji.fr] has joined #minecrafthelp
#536 [11:34] <ThilusFR> Hello. I would like to know if it is possible to buy a gift code for Minecraft Java Edition for a friend? Thanks to anyone who will take the time to answer me :)
#537 [11:36] * pineapple [webchat@c-24-61-244-20.hsd1.ma.comcast.net] has joined #minecrafthelp
#538 [11:36] <Galaxy_2Alex> ThilusFR, Only if you live in the United States.
#539 [11:37] <Galaxy_2Alex> ??> keen av/adwcleaner
#540 [11:37] <Absol> keen: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#541 [11:37] <Absol> keen: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#542 [11:37] <Galaxy_2Alex> TopShot190, Contact Mojang with your transaction ID. Absol will give you the information you need for that.
#543 [11:37] <Galaxy_2Alex> ??> TopShot190 account/trans-id
#544 [11:37] <Absol> TopShot190: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#545 [11:37] <Galaxy_2Alex> ??> TopShot190 account/send-email
#546 [11:37] <Absol> TopShot190: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#547 [11:37] <Absol> TopShot190: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#548 [11:38] <Galaxy_2Alex> TopShot190, Ask them for a refund, they tend to allow it in such cases.
#549 [11:38] <pineapple> Hi I'm trying to find out if my laptop can or can't run Minecraft 1.14. It is a Samsung Ativ Book 9 Plus NP940X3G-S03US Touchscreen. Purchased in 2014. Ran Minecraft fine up until now. Crashes with Java Binary SE error. Intel graphics driver. No updated graphics driver available. Thx
#550 [11:40] <Galaxy_2Alex> ??> pineapple launcher/log
#551 [11:40] <Absol> pineapple: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#552 [11:41] * ThilusFR [webchat@185-126-228-91.cust.moji.fr] has quit. (Quit: webchat.esper.net)
#553 [11:50] <pineapple> https://paste.ubuntu.com/p/WqTcywCvQd/
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#555 [11:53] * Shongles [webchat@90.255.76.9] has joined #minecrafthelp
#556 [11:53] <Shongles> i cant log in D:
#557 [11:53] <Galaxy_2Alex> Shongles, What does it say when you try?
#558 [11:53] * Shongles [webchat@90.255.76.9] has quit. (Client Quit)
#559 [11:56] <Galaxy_2Alex> pineapple, Downgrade to 1.13.2, and disable VBOs.
#560 [11:57] <pineapple> Okay, thanks. Does that mean this computer is simply not going to be able to play 1.14?
#561 [11:58] <Galaxy_2Alex> pineapple, It may be, yes - did my instructions work?
#562 [11:59] * cails [webchat@68-200-2-195.res.bhn.net] has quit. (Quit: webchat.esper.net)
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#564 [12:00] <doung4321> i want to migrate the id but i forget my legacy minecraft email
#565 [12:01] <doung4321> i know userid and passwd
#566 [12:01] <Galaxy_2Alex> doung4321, Have you already submitted an account support request to Mojang?
#567 [12:01] <doung4321> yeah
#568 [12:02] <Galaxy_2Alex> doung4321, Wait for them to answer - as the email you received after sending in the request clearly states, this chatroom cannot help with account-related issues, only technical support issues.
#569 [12:02] <doung4321> okay thanks
#570 [12:04] <pineapple> No, it crashed in 1.13.2 as well. https://paste.ubuntu.com/p/hQ6F7BM6Qh/
#571 [12:05] <Galaxy_2Alex> ??> pineapple av/adwcleaner
#572 [12:05] <Absol> pineapple: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#573 [12:05] <Absol> pineapple: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#574 [12:12] * TopShot190 [webchat@h78.166.131.40.static.ip.windstream.net] has quit. (Quit: webchat.esper.net)
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#583 [12:28] * _xXPixelXx_ [webchat@24-119-210-14.cpe.cableone.net] has joined #minecrafthelp
#584 [12:28] <_xXPixelXx_> So I changed my username but it won't change my name on game???
#585 [12:28] <Galaxy_2Alex> _xXPixelXx_, Relog on the launcher.
#586 [12:30] <pineapple> Okay I ran ADWCleaner.
#587 [12:31] <Galaxy_2Alex> pineapple, Make sure it removed everything it found, then restart your PC.
#588 [12:33] <pineapple> Done
#589 [12:34] <Galaxy_2Alex> pineapple, Try to run the game.
#590 [12:38] * TacticalBeanie [webchat@38.186.7.51.dyn.plus.net] has joined #minecrafthelp
#591 [12:38] <pineapple> 1.13.2 works with VBO off but crashes with VBO on.
#592 [12:39] * TacticalBeanie [webchat@38.186.7.51.dyn.plus.net] has quit. (Client Quit)
#593 [12:39] <Galaxy_2Alex> pineapple, In that case, 1.13.2 will be the last version that works on your device due to both Samsung and Intel being unwilling to release fixed drivers.
#594 [12:40] <pineapple> Okay, thank you very much for your time & info.
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#600 [12:46] <dave> hello my windows 10 crashed after purchasing a realm
#601 [12:46] * dave is now known as Guest69379
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#603 [12:47] <StrongBoar> Hey, I just bought Minecraft for my mac. After I downloaded it, I tried to play it and it crashed immediately. It won't even let me see the crash report.
#604 [12:49] <Galaxy_2Alex> ??> StrongBoar launcher/log
#605 [12:49] <Absol> StrongBoar: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#606 [12:52] <StrongBoar> the game doesn't run at all, so the log is completely blank
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#608 [13:04] * nikolakk [webchat@cable-178-148-149-240.dynamic.sbb.rs] has joined #minecrafthelp
#609 [13:04] <nikolakk> Hello
#610 [13:05] <nikolakk> I dont know what the email for logging in is, but i remember my account name and password, is there any way i can log in with that?
#611 [13:19] * Mahaf [webchat@ip5f5be5e8.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#612 [13:23] <Mahaf> i do have an very old account and have to merge it. i cant remember my password nor have i access to the used email address, what can i do?
#613 [13:23] <Galaxy_2Alex> nikolakk, Have you already submitted an account support request to Mojang?
#614 [13:24] <nikolakk> how do i do that?
#615 [13:24] <Galaxy_2Alex> Mahaf, Have you already submitted an account support request to Mojang?
#616 [13:24] <Galaxy_2Alex> nikolakk, Contact Mojang with your transaction ID. Absol will give you the information you need for that.
#617 [13:24] <Galaxy_2Alex> ??> nikolakk account/trans-id
#618 [13:24] <Absol> nikolakk: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#619 [13:24] <Galaxy_2Alex> ??> nikolakk account/send-email
#620 [13:24] <Absol> nikolakk: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#621 [13:24] <nikolakk> Thank you!
#622 [13:24] <Absol> nikolakk: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#623 [13:24] <nikolakk> but the thing is
#624 [13:25] <nikolakk> i dont have the access to that email account
#625 [13:25] * filiplevide [webchat@90-230-172-207-no174.tbcn.telia.com] has joined #minecrafthelp
#626 [13:25] <filiplevide> hey anyone here?
#627 [13:25] <nikolakk> so i cant really see the transaction ID
#628 [13:25] <Galaxy_2Alex> nikolakk, Contact them nonetheless, and give them as many details as possible, like birth date, previous usernames and previous email addresses for example.
#629 [13:25] <Galaxy_2Alex> filiplevide, Hello
#630 [13:25] <filiplevide> I havent been able to login to my account for like 5 hours
#631 [13:25] <nikolakk> Ok, ill try, thanks mate
#632 [13:25] <filiplevide> i got kicked out randomly and i havent been able to log in since
#633 [13:25] <Galaxy_2Alex> filiplevide, Have you tried resetting your password?
#634 [13:25] <filiplevide> ive changed password like 6 times but it still says invalid username/password
#635 [13:26] * webrosc [~webrosc@cpc95042-newt40-2-0-cust88.19-3.cable.virginm.net] has joined #minecrafthelp
#636 [13:26] <Galaxy_2Alex> ??> filiplevide login/throttle
#637 [13:26] <Absol> filiplevide: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#638 [13:26] <Absol> filiplevide: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#639 [13:26] <Mahaf> i dont think so, ive been on mojang support site and i ony was able to get to the "Change or forgot password" site - dit not help
#640 [13:26] <filiplevide> yeah i might be at around 15 incorrect login attempts
#641 [13:27] <Galaxy_2Alex> Mahaf, Contact Mojang with your transaction ID. Absol will give you the information you need for that.
#642 [13:27] <Galaxy_2Alex> ??> Mahaf account/trans-id
#643 [13:27] <Absol> Mahaf: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#644 [13:27] <Galaxy_2Alex> ??> Mahaf account/send-email
#645 [13:27] <Absol> Mahaf: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#646 [13:27] <Absol> Mahaf: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#647 [13:27] <filiplevide> Absol, i tried waiting like 1h and tried again, but didnt work.
#648 [13:28] <Mahaf> i dont know i got the ID like almost 10 jears ago. and the emailadress doest exist anymore
#649 [13:28] <Galaxy_2Alex> Mahaf, Contact them nonetheless, and give them as many details as possible, like birth date, previous usernames and previous email addresses for example.
#650 [13:28] <Galaxy_2Alex> ??> filiplevide tools/hjt
#651 [13:28] <Absol> filiplevide: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#652 [13:28] <Absol> filiplevide: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#653 [13:28] <Galaxy_2Alex> filiplevide, Make sure you run the tool as Administrator.
#654 [13:28] <filiplevide> whats HJT?
#655 [13:28] <Mahaf> well, i dit this about 6 month ago
#656 [13:28] <Galaxy_2Alex> Mahaf, Did they reply?
#657 [13:29] <Galaxy_2Alex> filiplevide, Please ignore any messages starting with ??> as they are only internal commands. Instead, follow the instructions from Absol below them starting with your Username.
#658 [13:30] <filiplevide> https://paste.ubuntu.com/p/ZJKqfBBf8b/
#659 [13:30] <Mahaf> okay, i try again sending an email
#660 [13:31] <Mahaf> no, never replied
#661 [13:31] <Galaxy_2Alex> filiplevide, Wall of text incoming, please read through it from the start to the end.
#662 [13:31] <Galaxy_2Alex> filiplevide, McLeaks and similar tools are known to steal people's account details - they reroute all the data you type into the launcher onto a completely different server that is not Mojang's. There are certain steps you will have to take in order to fix your problem, and your personal data.
#663 [13:31] <Galaxy_2Alex> filiplevide, First, delete the program if you still have it, it's probably in your Downloads folder. Next, you will need to edit your Host file.
#664 [13:32] <Galaxy_2Alex> filiplevide, To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator. Press File, then Open.
#665 [13:32] <Galaxy_2Alex> filiplevide, Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open". Once the window is open, delete the lines containing "mojang.com" (the whole line, probably everything that is in the text file), and save that file.
#666 [13:32] <Galaxy_2Alex> filiplevide, Next, change your Minecraft password as soon as possible. If you have also used that exact same password elsewhere, change those passwords as well. After all that, you game should allow you to log in again.
#667 [13:32] <Galaxy_2Alex> filiplevide, If you have intentionally used the program, please be aware that using it can get your account permanently suspended. If you ever need an alternate account, you can always buy a new license on https://minecraft.net/
#668 [13:32] <Galaxy_2Alex> Mahaf, When you wrote them, did you receive an automated reply with a case ID right away?
#669 [13:33] <Mahaf> nope, never heard of anything....
#670 [13:34] <Galaxy_2Alex> Mahaf, Contact them again, using a different email address as your contact email address - the one you tried to use before does not seem to work. Make sure that, after sending in the support request, you receive a confirmation email with a case ID.
#671 [13:36] * webrosc [~webrosc@cpc95042-newt40-2-0-cust88.19-3.cable.virginm.net] has joined #minecrafthelp
#672 [13:37] * Kris8 [webchat@pool-108-6-234-150.nycmny.fios.verizon.net] has joined #minecrafthelp
#673 [13:38] <Kris8> I used to log into minecraft with the same information, i try now and it doesnt work. I go to "migrate" my old account and it says its been migrated already. What do i do now ?
#674 [13:39] <Galaxy_2Alex> Kris8, Have you tried logging in using your email address and password?
#675 [13:39] <filiplevide> Galaxy with notepad, do u mean like text document or notepad++?
#676 [13:40] <filiplevide> What ''Host'' file am i looking for?
#677 [13:40] <Kris8> Yes and the email i used to purchase minecraft in 2012 isnt getting any password resets either, so i dont know what to do now
#678 [13:40] <Galaxy_2Alex> filiplevide, "Notepad", it's a basic Windows program.
#679 [13:40] <Galaxy_2Alex> Kris8, Have you already submitted an account support request to Mojang?
#680 [13:41] <Kris8> yes and still no response, this is something that can be fixed very easily but is taking forever. i just want to play minecraft
#681 [13:41] <Galaxy_2Alex> Kris8, Wait for them to answer. Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: https://help.mojang.com/customer/portal/articles/359446
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#683 [13:42] <filiplevide> Galaxy, are these the ones i remove? sessionserver.mojang.com
#684 [13:42] <filiplevide> authserver.mojang.com
#685 [13:42] <Galaxy_2Alex> filiplevide, The whole lines, yes.
#686 [13:42] <filiplevide> Should i remove everything within the file?
#687 [13:43] <filiplevide> As stated here the whole line, probably everything that is in the text file)
#688 [13:43] <Galaxy_2Alex> filiplevide, If those are the only two lines, yes.
#689 [13:43] <filiplevide> No, theres loads more but not with mojang.com
#690 [13:44] <Galaxy_2Alex> filiplevide, Just remove the two lines that contain "mojang.com".
#691 [13:44] <filiplevide> okay
#692 [13:44] <filiplevide> and thats it? now i change passwords right
#693 [13:44] <Galaxy_2Alex> filiplevide, Yes.
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#697 [13:48] <Abby> #minecrafthelp I bought Minecraft and when trying to launch, it said that it was unable to update the Minecraft Native application
#698 [13:49] <Ques> how can i refund minecraft java edition from windows 10?
#699 [13:49] <Galaxy_2Alex> ??> Ques account/refund
#700 [13:49] <Absol> Ques: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
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#702 [13:49] <Galaxy_2Alex> Abby, I will need the full log (launcher_log.txt or nativelog.txt).
#703 [13:49] <Mahaf> Galaxy_2Alex, i send an email again. now waiting ...
#704 [13:49] <Ques> What do i do to perform the refund?
#705 [13:50] <Galaxy_2Alex> Ques, Read the page please.
#706 [13:50] <Ques> i haveeee
#707 [13:50] <Mahaf> @Galaxy_2Alex thank u so far
#708 [13:50] <Galaxy_2Alex> Ques, The page has exact instructions on how to apply for a reund.
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#710 [13:51] <Ques> can u explain them b/c i don't understand
#711 [13:51] <Abby> #minecrafthelp Hi, I bought Minecraft and when I opened the Minecraft Launcher, it said that the Minecraft Native Launcher couldn't be updated.
#712 [13:52] <Galaxy_2Alex> Ques, Mojang can offer a refund in the following situations if you contact Mojang Support within 15 days of purchase: If you made your purchase more than once, If a purchase was made without your permission, or If you're unable to play your game after visiting our technical support resources.
#713 [13:52] <Abby> Or was unable too-
#714 [13:52] <Galaxy_2Alex> Ques,
#715 [13:52] <Galaxy_2Alex> If this is the case, please contact customer support, provide the order number(s) or transaction ID(s) from the purchase, and specify which purchase needs refunding. We are unable to make a refund without an order number or transaction ID, verifying that you own the account.
#716 [13:52] <Galaxy_2Alex> Abby, I will need the full log (launcher_log.txt or nativelog.txt).
#717 [13:52] <Galaxy_2Alex> ??> Abby paste
#718 [13:52] <Absol> Abby: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#719 [13:53] <Abby> Alright..
#720 [13:54] <Abby> Do I need to be logged in?
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#722 [13:54] <Galaxy_2Alex> Abby, No.
#723 [13:56] <Abby> It doesn't give me a URL link.
#724 [13:57] <Mahaf> @Galaxy_2Alex this time i got a response - leaving this chat now. thank you
#725 [13:58] <Galaxy_2Alex> Abby, Did you fill out the "Poster" box?
#726 [13:58] * Mahaf [webchat@ip5f5be5e8.dynamic.kabel-deutschland.de] has quit. (Quit: webchat.esper.net)
#727 [13:58] <Abby> Yes
#728 [13:58] <Galaxy_2Alex> Abby, Then click "Paste", and it will send you to a new page, of which I will need the URL.
#729 [13:59] <Abby> Oh, sorry. Here it is: https://paste.ubuntu.com/p/tdZsYgV9Q9/
#730 [14:00] <Galaxy_2Alex> Abby, No. I need the launcher_log.txt or nativelog.txt text from the .minecraft folder after you tried to open Minecraft.
#731 [14:00] <Galaxy_2Alex> ??> Abby win/.minecraft
#732 [14:00] <Absol> Abby: To get at Minecraft's locally stored files on Windows, press Win+R, and in the window that appears, type %AppData%\.minecraft and click OK.
#733 [14:02] * Abby [webchat@c-73-86-64-36.hsd1.md.comcast.net] has joined #minecrafthelp
#734 [14:03] <Abby> Hi, I downloaded Minecraft launcher, and when I opened it and it loaded for awhile, it said 'unable to update Minecraft Native Launcher'
#735 [14:03] <Galaxy_2Alex> Abby, I need the launcher_log.txt and/or nativelog.txt text from the .minecraft folder after you tried to open Minecraft.
#736 [14:05] <Abby> What is a log.txt or nativelog.txt, I'm sorry I'm very new to this.
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#739 [14:09] <Leslie> #minecrafthelp Hi! I need help on how I update my Mincraft? I'm trying to open the Minecraft Launcher, and it says that it is unable to.
#740 [14:10] * boat [webchat@S0106a84e3f3eb0a3.ed.shawcable.net] has joined #minecrafthelp
#741 [14:10] <boat> minecraft launcher doesnt even open after system restore
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#744 [14:22] <Ran7> Hello
#745 [14:22] <Ran7> I'm trying to setup a server for my friends but when I try to connect with my public IP, I get this error
#746 [14:22] <Ran7> io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed out: no further information
#747 [14:22] * Absol kicked Ran7 from #minecrafthelp (Reason: an7 :Stop spamming)
#748 [14:26] * Ran7 [webchat@host-149-154-244-93.dynamic.voo.be] has joined #minecrafthelp
#749 [14:26] <Ran7> https://paste.gg/p/anonymous/03757dc452764f64aa249606810a794b
#750 [14:32] * DOOP [webchat@ip70-172-220-17.ri.ri.cox.net] has joined #minecrafthelp
#751 [14:32] <DOOP> Hello
#752 [14:33] <DOOP> So I made my account 10 years ago and I am looking to log back in except my email seems to not be connected to mojang
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#755 [14:46] <Greymagic27> Ran7, IIRC you can't join using your public IP if you're the one hosting the server
#756 [14:57] * LinuxPingu [webchat@181.194.163.149] has joined #minecrafthelp
#757 [14:58] <LinuxPingu> Hello
#758 [14:58] * CubeTheThird [~cubetheth@dhcp-108-168-124-249.cable.user.start.ca] has joined #minecrafthelp
#759 [14:58] <LinuxPingu> Hello
#760 [14:58] <CubeTheThird> hello LinuxPingu
#761 [14:58] <LinuxPingu> Hey, I need an advice with something
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#764 [14:59] <CubeTheThird> LinuxPingu, being?
#765 [14:59] <LinuxPingu> Ive been looking forward to play MC again
#766 [15:00] <LinuxPingu> But I forgot which email was attached to my mojang account
#767 [15:00] <LinuxPingu> But I do remmember my mc account username
#768 [15:00] <AmusingOdin> Same, except I forgot my username so I can correctly migrate the profile
#769 [15:00] <CubeTheThird> LinuxPingu, what's the username?
#770 [15:01] <LinuxPingu> ThepyroCR
#771 [15:01] <CubeTheThird> AmusingOdin, you know neither the email nor username?
#772 [15:01] <AmusingOdin> I know the email and password, just not the username
#773 [15:01] <LinuxPingu> my Full UUID is 81e71c8f-2c86-4c5a-baa1-80a02c62cc92
#774 [15:01] <CubeTheThird> LinuxPingu, ok the name's still registered and all, but if you can't find the correct email, you'll have to contact Mojang
#775 [15:01] <CubeTheThird> ??> LinuxPingu mojang/email
#776 [15:01] <LinuxPingu> I dont remmember the email
#777 [15:01] <Absol> LinuxPingu: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#778 [15:01] <Absol> LinuxPingu: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#779 [15:02] <CubeTheThird> AmusingOdin, so.. what do you need help with?
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#781 [15:02] <AmusingOdin> How do I recover the username so I can migrate the account or do I need to buy the premium again?
#782 [15:02] <LinuxPingu> Ok
#783 [15:02] <LinuxPingu> I just wanted to know the email I used w that account
#784 [15:03] <CubeTheThird> AmusingOdin, when did you originally purchase it?
#785 [15:03] <LinuxPingu> Man, It was years ago
#786 [15:03] <CubeTheThird> LinuxPingu, we don't have access to that info
#787 [15:03] <AmusingOdin> I purchased it back in 2011 or 2012 just before the update that added the desert temples and jungle temples
#788 [15:04] <CubeTheThird> AmusingOdin, ok. If you don't know what the username was, you'll also have to contact Mojang
#789 [15:04] <CubeTheThird> ??> AmusingOdin mojang/email
#790 [15:04] <Absol> AmusingOdin: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#791 [15:04] <Absol> AmusingOdin: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#792 [15:04] <LinuxPingu> I know the Username but not the Email
#793 [15:05] <LinuxPingu> I need to migrate my account
#794 [15:05] <AmusingOdin> Ok, I will wait for a response back from them. To be honest this link was in the automated email and that's how I got here
#795 [15:05] <CubeTheThird> LinuxPingu, only messages with your name are for you
#796 [15:06] <LinuxPingu> ok haha
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#799 [15:08] <iSPANKzombiez> So i was already charged for my realm renewal, but my realm is offline? No one can get on it, including me, and when i try, it just asks me to renew it. But it already did???
#800 [15:09] * jon [webchat@c-73-154-46-45.hsd1.oh.comcast.net] has joined #minecrafthelp
#801 [15:10] <jon> My Minecraft is crashing on launch.
#802 [15:15] <boat> my laucnher doesnt even open
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#804 [15:17] <ericosg> hi folks
#805 [15:17] <ericosg> i'm a case of "cannot login" and forgot password doesn't send me any emails. however, i have an email that i got in 2016 that i was migrated. any ideas?
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#809 [15:18] <minecraft_server> Hi Nick
#810 [15:19] <minecraft_server> I need help on setting up and/or downloading minecraft server. I've downloaded java script and I am still not getting it to work
#811 [15:21] <minecraft_server> is anyone available?
#812 [15:23] <ProAssassin> I recently bought minecraft yesterday and when I installed the launcher and put in my email and password it said invalid username or password. I changed my password multiple times and I also was able to login successfully on the minecraft website and mojang website. Is there any reason why I wouldn't be able to log in onto the launcher to play? I'v
#813 [15:23] <ProAssassin> e been having this issue for more than 24 hours
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#816 [15:28] <Hesthue> Hi. Are you guys able to see wich username is connected to wich emailadress? For example i know my ingame name was Hesthue and that was what i used to login back in the days. But i cant find wich mail is was connected to.
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#820 [15:37] <ur_mom> minecraft just stops responding when i load into a server or a single player world please help
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#822 [15:40] <ericosg> i guess nobody is available to help at the moment
#823 [15:40] <ericosg> i'll wait on the support ticket, only 2 months to go! :D
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#830 [15:45] <Michaelewer> Hello I haven't played in a while and have forgotten my account details
#831 [15:45] <boot> i did a system restore and now the minecraft launcher no longer opens when i try to run it
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#835 [15:50] <Abbie> #minecrafthelp Hi, I bought Minecraft full version (like on their website) and when I went to buy Minecoins, it said I had to buy the full version.
#836 [15:52] <Logan> Hello, I've recently been having issues with stuttering within a minecraft world both in realms and in singleplayer. The stuttering appears frequently (every 5-15 seconds) and lasts about 1-5 seconds, this has made the game pretty much unplayable, I have tried lowering video settings to the bare minimum with no luck, It seems to be an unstable fram
#837 [15:52] <Logan> erate issue but it can seemingly happen even with 120fps (I drop from about 100fps to 50fps) so maybe not. The game ran completely fine in May/early june however, it seems since 1.14.2 something went wrong for me.
#838 [15:53] <Abbie> Logan, did you try re-downloading the game?
#839 [15:54] <Logan> I'll try doing that
#840 [15:55] <Abbie> I've purchased the full version of Minecraft, and when I went to buy some Minecoins, it said I had to buy the full version. (It gave me packs)
#841 [15:56] <ericosg> the real question is, how is it possible that the support team has such a backlog? i mean, really, just *how*?
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#847 [16:03] * John is now known as Guest19851
#848 [16:05] <Guest19851> Hi. I bought Minecraft in 2012 for my mac (java edition) and I'm trying to redownload on my new pc but can't. It seems that my minecraft account is not showing that I bought it for some reason since their website has said I haven't purchased it yet.
#849 [16:05] <Guest19851> Does anybody know how to fix this?
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#852 [16:08] <Ahmed> Hi, Where is the server list stored in the old minecraft versions. In the newer versions its stored as "server.dat" in ".minecraft" but where was it stored in the old minecraft versions
#853 [16:09] <Ahmed> Just tell me what the file was called in the old minecraft versions
#854 [16:10] <Ahmed> Just the name
#855 [16:12] <boot> i did a system restore and now the minecraft launcher no longer opens when i try to run it
#856 [16:12] * Hesthue [webchat@c83-248-254-232.bredband.comhem.se] has quit. (Quit: webchat.esper.net)
#857 [16:12] <Ahmed> boot Are you in windows
#858 [16:14] <boot> yes
#859 [16:15] <Ahmed> @boot Open %appdata% in file explorer
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#861 [16:16] <boot> what now
#862 [16:16] <Ahmed> boot Then copy paste everything in .minecraft into your desktop
#863 [16:17] <boot> done
#864 [16:17] <Ahmed> @boot Wait 1 minute
#865 [16:17] <boot> what
#866 [16:17] <Guest19851> I'm not sure how to answer that question if you were asking me
#867 [16:18] <boot> Ahmed what now
#868 [16:19] <Ahmed> @boot Now i guess your have to install the "Launcher" again from https://www.minecraft.net/en-us/download/
#869 [16:19] <Ahmed> And make sure .minecraft folder is in your desktop and also in %appdata%
#870 [16:20] <boot> ok
#871 [16:20] <Ahmed> boot And make sure .minecraft folder is in your desktop and also in %appdata%
#872 [16:20] <Ahmed> Where is the server list stored in the old minecraft versions. In the newer versions its stored as "server.dat" in ".minecraft" but where was it stored in the old minecraft versions
#873 [16:20] <Ahmed> Only tell me the name of the file
#874 [16:21] <Guest19851> I don't know
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#876 [16:23] <Serenity7> Excuse me I wanted to play Minecraft again after not playing it forever and I tried to redeem my code for the W-10 edition but it says someone already redeemed it? I haven't ever played w-10 edition I'm confused. If I buy a new one can I link it to my account?
#877 [16:23] <Serenity7> My username is littleballofjoy i just changed it today it was serenityarch if that helps
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#879 [16:25] <boot> theres nothing for old servers
#880 [16:25] <Ahmed> Where is the server list stored in the old minecraft versions. In the newer versions its stored as "server.dat" in ".minecraft" but where was it stored in the old minecraft versions? Only tell me the name of the file
#881 [16:26] <boot> there's no versions or server.dat in .minecraft
#882 [16:26] <Lord_Ralex> Ahmed, we do not help with old versions
#883 [16:27] <boot> my minecraft launcher doesnt even open
#884 [16:27] <Ahmed> Lord_Ralex But do you know where it was stored before
#885 [16:27] * gonk [webchat@69-213-229-199.lightspeed.tukrga.sbcglobal.net] has joined #minecrafthelp
#886 [16:27] <Guest19851> Hi, can somebody help me after boot?
#887 [16:28] <boot> after doing a system restore the minecraft launcher doesnt run or open at all
#888 [16:28] <boot> it just does the loading circle then nothing
#889 [16:28] <gonk> how do i migrate my acount if i dont know how or when i bought minecraft?
#890 [16:28] <boot> the new launcher i installed after following Ahmeds instructions became a second copy and says that the runtime environment failed to load
#891 [16:29] <boot> its the exact same problem that caused me to have to do a system restore in the first place
#892 [16:29] <Lord_Ralex> boot, system restores are *not* for things like that. In fact, they can very easily cause just as many issues....
#893 [16:30] <boot> i followed someone's instructions off a google search to try installing to desktop
#894 [16:30] <boot> still didnt work
#895 [16:30] <boot> uninstalled that minecraft
#896 [16:30] <boot> desktop gone
#897 [16:30] <Ahmed> boot What a reson for a system restore, hahaha, Just update JAVA
#898 [16:30] <boot> i system restored because i accidentally uninstalled everything on my desktop
#899 [16:31] <Ahmed> just
#900 [16:31] <Ahmed> update hava
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#902 [16:31] <Ahmed> *java
#903 [16:31] <boot> my java is already at the most recent version
#904 [16:31] <Lord_Ralex> That has nothing to do with it.
#905 [16:31] <gonk> how do i migrate my acount if i dont know how or when i bought minecraft?
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#907 [16:32] <Lord_Ralex> boot, completely uninstall Minecraft through the control panel. Then, delete delete the C:\Program Files\Minecraft directory to clean up any files that persisted there.
#908 [16:32] <boot> im going to make a backup first
#909 [16:32] <boot> just in case i thanos snap something important by accident
#910 [16:32] <boot> like my entire desktop
#911 [16:33] <boot> what should i do after uninstalling it
#912 [16:34] <Lord_Ralex> ??> boot av/adwcleaner
#913 [16:34] <Absol> boot: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#914 [16:34] <Absol> boot: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
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#916 [16:34] <boot> what
#917 [16:34] <boot> i dont have any malware
#918 [16:34] <Lord_Ralex> Considering you followed some crazy tutorial
#919 [16:35] <boot> nothing was downloaded
#920 [16:35] <boot> it merely said try downloading to desktop
#921 [16:35] <Lord_Ralex> It is still good to do.
#922 [16:35] <boot> alright
#923 [16:35] <Lord_Ralex> Minecraft is very prone to malware causing problems with it.
#924 [16:35] <Lord_Ralex> So, still good to run a scan. Even if not related to Minecraft, it's a good practice.
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#926 [16:36] <Guest19851> Hello?
#927 [16:37] <Lord_Ralex> ??> Guest19851 mojang/email
#928 [16:37] <Absol> Guest19851: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#929 [16:37] <Absol> Guest19851: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
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#931 [16:41] * rafay [webchat@S0106105611b1b57e.vs.shawcable.net] has joined #minecrafthelp
#932 [16:41] <rafay> i keep getting invalid ursername or password
#933 [16:42] <rafay> even thoguh i reset the password under the same email
#934 [16:44] * boot [webchat@S0106a84e3f3eb0a3.ed.shawcable.net] has joined #minecrafthelp
#935 [16:45] <boot> i finished running the malwarebytes thing
#936 [16:45] <boot> only one thing got removed
#937 [16:45] <Lord_Ralex> boot, now install Minecraft
#938 [16:45] <boot> ok
#939 [16:46] <boot> should i download another installer from the minecraft website or just reuse the one that i installed a few minutes ago
#940 [16:47] <Lord_Ralex> if it's fromthe official site, then you can just use that
#941 [16:47] <boot> wait should i uninstall both minecrafts or just the one named minecraft launcher installed today
#942 [16:47] <boot> the second minecraft is just named minecraft but was the launcher
#943 [16:47] <Lord_Ralex> If it's related to Minecraft, uninstall it.
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#945 [16:50] <boot> installed
#946 [16:50] <boot> still doing nothing
#947 [16:51] <boot> unable to start the minecraft runtime environment
#948 [16:51] <Lord_Ralex> Screenshot please
#949 [16:52] <Lord_Ralex> ?? imgur
#950 [16:52] <Absol> imgur: Imgur is an image hosting website at https://www.imgur.com where you can upload screenshots, etc for free, no need to register. Click the cloud/arrow at the top, and use the interface to pick an image from your computer, click "Start Upload", then give us the URL you are taken to.
#951 [16:52] <boot> im on mobile right now, gonna move to computer then
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#953 [16:53] * boot6 [webchat@S0106a84e3f3eb0a3.ed.shawcable.net] has joined #minecrafthelp
#954 [16:53] <Luke> Hello I need help login in into my account
#955 [16:53] <boot6> https://gyazo.com/bafa0c5318dd4537c8aa3e76f762fb7d
#956 [16:53] <boot6> thats all i see trying to run minecraft
#957 [16:54] <Luke> I have logged into the account before but sudden,y
#958 [16:54] <Lord_Ralex> ??> boot6 tools/hjt
#959 [16:54] <Absol> boot6: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#960 [16:54] <Absol> boot6: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#961 [16:54] <Luke> suddenly i couldnt
#962 [16:55] <boot6> what does hijackthis do
#963 [16:55] <Lord_Ralex> boot6, provides a list of all running services and programs
#964 [16:55] <Lord_Ralex> boot6, we use it to look for programs that we know to interfere with Minecraft
#965 [16:56] <Luke> I’ve been logging in all night but nothing will work I sent and
#966 [16:56] <Luke> an email
#967 [16:57] <boot6> how long does it take for hijackthis to finish
#968 [16:57] <Lord_Ralex> Shouldn't be *too* long
#969 [16:57] <Lord_Ralex> Maybe a few minutes at most
#970 [16:57] <Lord_Ralex> Been a while since I've ran it myself so can't recall off the top of my head
#971 [16:59] <Luke> Can I have some help
#972 [16:59] <Luke> I need to log in to my account
#973 [16:59] <Luke> I fell I may have been hacked
#974 [16:59] <boot6> nothing has happened yet
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#976 [17:02] * akmpg [webchat@ti0018q160-4441.bb.online.no] has joined #minecrafthelp
#977 [17:03] <akmpg> Hello?
#978 [17:03] <boot6> hi
#979 [17:06] <boot6> still no results Lord_Ralex
#980 [17:07] <akmpg> i have an old gift code for minecraft wich i got a long time ago. I had problems with logging in the other day and connectet my mojang account to my old minecraft account, but now i lost my game
#981 [17:08] <akmpg> and of course the code i have doesnt work if i try redeeming it again
#982 [17:11] * ed [webchat@c-73-72-252-249.hsd1.il.comcast.net] has joined #minecrafthelp
#983 [17:11] <ed> Hey hi hey
#984 [17:11] * Matt0 [webchat@cpe-76-176-67-115.san.res.rr.com] has joined #minecrafthelp
#985 [17:12] <akmpg> yo need help
#986 [17:12] <Matt0> yes please
#987 [17:12] <akmpg> i need help
#988 [17:12] <Matt0> same
#989 [17:13] <akmpg> with?
#990 [17:13] <Matt0> minecraft launching
#991 [17:13] <akmpg> just launching it?
#992 [17:14] <Matt0> no, when it will load up a version or not at all or when i go on a server or even singleplayer it will not load and crash
#993 [17:14] <akmpg> damn... at least you have the game...
#994 [17:14] <akmpg> i lost my game for some reason
#995 [17:14] <Matt0> i cant play it tho soo
#996 [17:14] <Matt0> thats a rip
#997 [17:15] <akmpg> yepp
#998 [17:15] <Matt0> i wounder if theres people that help on here
#999 [17:15] <Matt0> or if its just a chat for people lmao
#1000 [17:15] <akmpg> doesnt seem like it, seems like i chat people so they may help each other
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#1005 [17:17] <InedHelp> I need help reopening my Minecraft account, I deactivated it
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#1007 [17:19] * inedhelp [webchat@68-204-78-221.res.bhn.net] has joined #minecrafthelp
#1008 [17:20] <inedhelp> I need someone to reopen my account I deactivated it
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#1012 [17:20] <boot> still no results from hijackthis
#1013 [17:22] <boot> Lord_Ralex you still here?
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#1016 [17:23] <yazhero> I'm trying to recover an old Minecraft account that was compromised. I can't access any emails or anything on it
#1017 [17:24] <Rusty> Hello?
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#1020 [17:25] <Rusty> I'm getting some lag when I open the crafting menu. Is there any way to fix this?
#1021 [17:29] * boot [webchat@S0106a84e3f3eb0a3.ed.shawcable.net] has joined #minecrafthelp
#1022 [17:29] <boot> i got the hijackthis log
#1023 [17:29] <boot> Lord_Ralex you there or still gone
#1024 [17:49] * Meso [webchat@70.44.194.145.res-cmts.brd2.ptd.net] has joined #minecrafthelp
#1025 [17:50] <Meso> Hi my account has been hacked before and I am now fearing I will not be able to recover it
#1026 [17:50] <Meso> Is there anyway I can use a previous email to access my account?
#1027 [17:53] * anniesuelu [webchat@166.70.64.29] has joined #minecrafthelp
#1028 [17:54] <anniesuelu> Hi! My new launcher worked for about a week but now it isn't working and it responds with the crash error, java.lang.IllegalStateException
#1029 [17:57] * Sw1ze [webchat@a213-22-161-120.cpe.netcabo.pt] has joined #minecrafthelp
#1030 [17:58] <Sw1ze> hey so i can't login... invalid user and pass... have waited 24h but still no progress... can login only on mojang, minecraft.net an launcher do not let me log in
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#1032 [18:03] * Guest71712 is now known as CapFan67
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#1036 [18:09] <Bwatts> Hello?
#1037 [18:09] <hayz> Hi!
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#1042 [18:19] <Ibrahim007> adasda
#1043 [18:19] <Ibrahim007> I can´t enter to my friend´s server
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#1049 [18:24] <Devin_John> Hello
#1050 [18:25] <Devin_John> Hey?
#1051 [18:25] <Devin_John> Anyone?
#1052 [18:25] <Devin_John> No one
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#1060 [18:35] <triple> I can't log into the Minecraft game that I bought for my son. I am not very technically savy. All we can play is the demo mode. I bought this for a desktop that uses windows 10....but I see a java version. Not sure whats the difference between Java and windows 10. Anyway. I can only play the demo
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#1062 [18:42] * GamerColina123 [webchat@host27.190-229-99.telecom.net.ar] has joined #minecrafthelp
#1063 [18:43] <GamerColina123> hello
#1064 [18:43] * olafurcool [webchat@89-160-139-252.du.xdsl.is] has joined #minecrafthelp
#1065 [18:43] <olafurcool> hello
#1066 [18:43] <olafurcool> hello
#1067 [18:44] <GamerColina123> hello I can't play on premiun servers and I can't get into the realms
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#1070 [18:45] <Dasha> I cant launch my game, it keeps crashing on Windows 10
#1071 [18:46] <GamerColina123> hello I can't play on premiun servers and I can't get into the realms
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#1075 [18:46] <GamerColina123> I cant launch my game, it keeps crashing on Windows 10
#1076 [18:47] * Dimonita [webchat@c-73-143-75-155.hsd1.me.comcast.net] has joined #minecrafthelp
#1077 [18:47] <GamerColina123> hello I can't play on premiun servers and I can't get into the realms
#1078 [18:47] <Dimonita> I cant launch my game
#1079 [18:47] <Dimonita> It crashes
#1080 [18:47] <GamerColina123> why?
#1081 [18:48] <Dimonita> It just started doing this after I reinstalled minecraft ,so i logged in and all but it crashes when I launch it
#1082 [18:49] <GamerColina123> capable of it being the version of the game
#1083 [18:49] <Edwin> When you reinstalled your Minecraft you also need to clean your app data....
#1084 [18:49] <Dimonita> Okay, thanks.
#1085 [18:50] <GamerColina123> how?
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#1087 [18:50] <Edwin> In windows XP, U need to open %appdata% and try to find a folder with name Minecraft.
#1088 [18:50] <GamerColina123> yes
#1089 [18:50] <Edwin> delete that before reinstal
#1090 [18:50] <triple> I can't log into the Minecraft game that I bought for my son. I am not very technically savy. All we can play is the demo mode. I bought this for a desktop that uses windows 10....but I see a java version. Not sure whats the difference between Java and windows 10. Anyway. I can only play the demo
#1091 [18:51] <Edwin> its called "clean uninstall"
#1092 [18:52] <Edwin> Well windows 10 is special... would be better if you use regular OS like Windows 7
#1093 [18:53] <Edwin> Java Edition is for Windows <10
#1094 [18:54] <GamerColina123> thancks a lot
#1095 [18:54] <Edwin> XD
#1096 [18:54] <GamerColina123> xD
#1097 [18:55] <Edwin> The problem is.... U lost everything.... like the addons.... skin... maps....
#1098 [18:55] <Edwin> and you need to start from the scratch....
#1099 [18:56] <Edwin> next time make sure to back up your .Minecraft folder before adding new things
#1100 [18:57] <GamerColina123> ok Thanks a lot
#1101 [18:58] <Edwin> You welcome
#1102 [18:58] <GamerColina123> :D
#1103 [19:04] * Mine [webchat@76.203.21.2] has joined #minecrafthelp
#1104 [19:07] <triple> hello
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#1108 [19:18] <lucas_gonzalez> hello I have a problem that does not let me connect on specific servers without any reason
#1109 [19:21] <lucas_gonzalez> heres the output log
#1110 [19:21] <CubeTheThird> lucas_gonzalez, copy the log onto http://paste.ubuntu.com and give the URL here.
#1111 [19:25] * NB [webchat@75-17-150-69.lightspeed.milwwi.sbcglobal.net] has joined #minecrafthelp
#1112 [19:25] <lucas_gonzalez> https://paste.ubuntu.com/p/mktsFWmrFn/plain/
#1113 [19:25] <lucas_gonzalez> ok
#1114 [19:26] <NB> Hello, we are having trouble logging into our account and cannot recall the userid or email address used for registering at that time.
#1115 [19:27] <CubeTheThird> NB, so you do not know the username?
#1116 [19:27] <NB> yes that is correct
#1117 [19:27] <CubeTheThird> lucas_gonzalez, is this an issue with just one server?
#1118 [19:28] <CubeTheThird> NB, in that case you will have to contact Mojang for assistance
#1119 [19:28] <CubeTheThird> ??> NB mojang/email
#1120 [19:28] <Absol> NB: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1121 [19:28] <Absol> NB: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1122 [19:31] <NB> Thank you - I have the activation code - could I create another account perhaps?
#1123 [19:32] <CubeTheThird> NB, you can't create a new account with the same code. Mojang will be able to help you recover the account with it though
#1124 [19:33] * jtman979 [webchat@dsl-dhcp-katytxxchrc-64-92-57-26.consolidated.net] has joined #minecrafthelp
#1125 [19:34] <jtman979> I'm trying to figure out why my login doesn't work and when trying to "reset password", I never get an email.
#1126 [19:34] <CubeTheThird> jtman979, I trust you've checked your spam/junk folder?
#1127 [19:35] <jtman979> yes and i've searched for mojang and only find emails from 2017...
#1128 [19:35] <CubeTheThird> jtman979, around how long have you waited for the email?
#1129 [19:35] <jtman979> over 15 min, less than 30 min
#1130 [19:36] <CubeTheThird> jtman979, alright. We've seen it sometimes take up to an hour. If by then you still haven't received it, you'll need to contact Mojang
#1131 [19:36] <CubeTheThird> ??> jtman979 mojang/email
#1132 [19:36] <Absol> jtman979: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1133 [19:36] <Absol> jtman979: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1134 [19:36] <CubeTheThird> jtman979, please also note, if you don't get an automated response from that ^^^, you'll need to try using a different email address
#1135 [19:38] <jtman979> Thanks. I just emailed Mojang with my transaction ID as well. I did receive the automated response while typing this... In just trying differnet stuff, I went back to the "migrate" page because I legitly can't remember if I migrated or not, and that site said I already migrated, so I know the account name is good.
#1136 [19:40] <lucas_gonzalez> I only have the problem with 3 servers and the others work correctly
#1137 [19:40] <CubeTheThird> jtman979, what's your minecraft username?
#1138 [19:41] <CubeTheThird> lucas_gonzalez, what's the address for one of these other servers?
#1139 [19:42] <lucas_gonzalez> 2b2t.org
#1140 [19:42] <lucas_gonzalez> pvpwars.net
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#1142 [19:42] <lucas_gonzalez> mc.snapcraft.net
#1143 [19:43] <CubeTheThird> lucas_gonzalez, what game version are you using?
#1144 [19:43] <Red8> Java
#1145 [19:43] <Red8> 1.4
#1146 [19:43] <Red8> Oh sorry, I thought you were talking to me
#1147 [19:44] <CubeTheThird> Red8, did you need something?
#1148 [19:44] * Xeyame [~Xeyame@server-q7su72.xeya.me] has joined #minecrafthelp
#1149 [19:44] <Red8> Yes I was wondering if you knew anything about a lack of error message coming up when I attempt an account migration
#1150 [19:44] * Ben [webchat@ip24-252-52-167.om.om.cox.net] has joined #minecrafthelp
#1151 [19:45] <CubeTheThird> Red8, care to elaborate?
#1152 [19:45] <lucas_gonzalez> to play multiplayer I always use the 1.12.2
#1153 [19:45] * Ben is now known as Guest27139
#1154 [19:45] <CubeTheThird> lucas_gonzalez, as far as I can tell the last two servers are supposed to be using 1.14. Have you tried using other versions?
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#1156 [19:46] <Guest27139> I am unable to launch minecraft latest release because of the unable to save download... this download is being used by another process
#1157 [19:47] <lucas_gonzalez> if I tried in other versions like 1.14 and 1.13 and no change
#1158 [19:47] <CubeTheThird> Guest27139, do you have ByteFence installed?
#1159 [19:47] <Guest27139> I checked and no
#1160 [19:48] <CubeTheThird> lucas_gonzalez, hmm not sure then. The message says the connection timed out. Are you using a Proxy or VPN?
#1161 [19:48] <CubeTheThird> ??> Guest27139 tools/hjt
#1162 [19:48] <Absol> Guest27139: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1163 [19:48] <Absol> Guest27139: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1164 [19:48] <Red8> Yes, you see I was under the impression that I've already migrated my account years ago, but I when I log into Mojang I'm prompted to migrate again, and when I try to do that, I'm given no error message nor an indication that the migration was successful. Nothing happens at all.
#1165 [19:49] <CubeTheThird> Red8, what's your minecraft username?
#1166 [19:49] <Red8> RedLuminous
#1167 [19:49] <lucas_gonzalez> I do not use VPN or proxy since I do not know how to use them
#1168 [19:50] <CubeTheThird> lucas_gonzalez, what anti-virus and firewall software do you have?
#1169 [19:50] <CubeTheThird> Red8, hmm indeed as far as I can tell that name has not been migrated. Can you try doing it using a different browser?
#1170 [19:51] <Red8> I can try that, sure
#1171 [19:51] <lucas_gonzalez> windows defender
#1172 [19:52] <CubeTheThird> lucas_gonzalez, ok. I can have you try a malware scan, but otherwise I don't have any ideas
#1173 [19:52] <CubeTheThird> ??> lucas_gonzalez av/adwcleaner
#1174 [19:52] <Absol> lucas_gonzalez: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#1175 [19:52] <Absol> lucas_gonzalez: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1176 [19:52] <Guest27139> Absol https://paste.ubuntu.com/p/bZY97ymrcZ/
#1177 [19:53] <CubeTheThird> Guest27139, according to your report, you do have ByteFence installed
#1178 [19:53] <Red8> Thank you very much, using a different browser solved my problem
#1179 [19:54] <Guest27139> how do i delete it, it doent show up in my apps
#1180 [19:54] <CubeTheThird> Red8, awesome!
#1181 [19:54] <CubeTheThird> ??> Guest27139 av/bytefence
#1182 [19:54] <Absol> Guest27139: ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall ByteFence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
#1183 [19:54] * Red8 [webchat@47.150.163.156] has quit. (Quit: webchat.esper.net)
#1184 [19:55] <Guest27139> thank you
#1185 [19:55] * xXerathx [webchat@cpe-174-105-83-241.columbus.res.rr.com] has joined #minecrafthelp
#1186 [19:56] * hello [webchat@d75-157-230-106.bchsia.telus.net] has joined #minecrafthelp
#1187 [19:56] <hello> hello I need help with accessing my minecraft account
#1188 [19:56] * xXerathx [webchat@cpe-174-105-83-241.columbus.res.rr.com] has quit. (Client Quit)
#1189 [19:56] <Guest27139> absol ByteFence does not show up in my apps
#1190 [19:56] * lucas_gonzalez [webchat@pc-34-127-86-200.cm.vtr.net] has quit. (Quit: webchat.esper.net)
#1191 [19:56] <CubeTheThird> hello, please change your name by entering: /nick <new name>
#1192 [19:57] * hello is now known as wafflemebutter
#1193 [19:57] <CubeTheThird> wafflemebutter, what trouble are you having?
#1194 [19:57] <wafflemebutter> i migrated my minecraft account in 2018 and have the emails to show for it, but my email account got deleted as I just made a new one just now trying to access it
#1195 [19:57] <CubeTheThird> Guest27139, can you open C:\Program Files\ByteFence ?
#1196 [19:58] <CubeTheThird> wafflemebutter, ok. You'll have to contact Mojang to help move the account to the other email
#1197 [19:58] <CubeTheThird> ??> wafflemebutter mojang/email
#1198 [19:58] <Absol> wafflemebutter: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1199 [19:58] <Guest27139> how?
#1200 [19:58] <Absol> wafflemebutter: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1201 [19:58] <CubeTheThird> Guest27139, Open a folder, go to This PC, C drive
#1202 [20:00] <Guest27139> cube then program files?
#1203 [20:01] <wafflemebutter> is there anyway to tell where my old account migrated to which email, because that is way too long of a wait
#1204 [20:01] <wafflemebutter> or can i just login with my username
#1205 [20:01] <CubeTheThird> Guest27139, yes that's right, then find the bytefence folder
#1206 [20:01] <Guest27139> found it
#1207 [20:02] <CubeTheThird> wafflemebutter, what is your username?
#1208 [20:02] <wafflemebutter> wafflemebutter
#1209 [20:02] <CubeTheThird> Guest27139, ok, there should be an uninstall program in there you can run
#1210 [20:02] <CubeTheThird> wafflemebutter, as far as I can tell that username has been changed a couple times since being migrated
#1211 [20:03] <wafflemebutter> so i've been hacked?
#1212 [20:03] <Guest27139> I do not see an uninstall program
#1213 [20:03] <wafflemebutter> is there no account called no wafflemebutter? how can you change the username?
#1214 [20:03] <CubeTheThird> wafflemebutter, if you haven't changed it, then most likely. You'll in that case need to wait for Mojang
#1215 [20:04] <CubeTheThird> wafflemebutter, the username change happens on the account page
#1216 [20:04] <wafflemebutter> wow :(
#1217 [20:04] <CubeTheThird> Guest27139, can you try one of these methods? https://malwaretips.com/blogs/remove-bytefence/
#1218 [20:04] <Guest27139> sure
#1219 [20:07] <wafflemebutter> do you know what evidence i have to submit to prove its my account
#1220 [20:07] <CubeTheThird> wafflemebutter, proof of purchase is most ideal. Any information you have about purchase and migration dates, things like that
#1221 [20:09] <wafflemebutter> do you know if they hold old information like original email address etc
#1222 [20:10] <wafflemebutter> because i bought it when notch got married so my friend bought it i dont have proof of purchase
#1223 [20:11] <CubeTheThird> wafflemebutter, they retain a lot of records. Contact them with any info you have. They'll direct you if they need additional info
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#1225 [20:19] * Guest27139 [webchat@ip24-252-52-167.om.om.cox.net] has quit. (Quit: webchat.esper.net)
#1226 [20:23] * Ben [webchat@ip24-252-52-167.om.om.cox.net] has joined #minecrafthelp
#1227 [20:23] * Ben is now known as Guest671
#1228 [20:23] * odp [webchat@pool-108-16-11-23.phlapa.fios.verizon.net] has joined #minecrafthelp
#1229 [20:24] <Guest671> I am unable to delete bytefence
#1230 [20:24] * odp [webchat@pool-108-16-11-23.phlapa.fios.verizon.net] has quit. (Client Quit)
#1231 [20:25] <Guest671> it does not show up in my programs to delete but it does show up in my files
#1232 [20:27] * NB [webchat@75-17-150-69.lightspeed.milwwi.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#1233 [20:28] <Guest671> is anyone available right now?
#1234 [20:31] <CubeTheThird> Guest671, you tried using malwarebytes?
#1235 [20:31] <Guest671> yes
#1236 [20:31] <Guest671> it didnt work
#1237 [20:32] * hush [webchat@c-73-170-156-133.hsd1.ca.comcast.net] has joined #minecrafthelp
#1238 [20:32] <Edwin> I wish someone give a random redeem code :V
#1239 [20:32] * Joe [webchat@nat-74-123-167-70.halsey-fiber.alyrica.net] has joined #minecrafthelp
#1240 [20:32] <Joe> Hey to Crossplay with Xbox from PC what do I need to do?
#1241 [20:33] <hush> any of y'all getting the "unable to save download error"
#1242 [20:33] <Guest671> yes
#1243 [20:33] <hush> were you able to fix it?
#1244 [20:33] <Guest671> it is usually due to bytefence antimalware
#1245 [20:33] <Guest671> no
#1246 [20:34] <hush> I don't even have bytefence ;o;
#1247 [20:34] <Guest671> check your files
#1248 [20:34] <CubeTheThird> Guest671, hmm this is going beyond what we can help with here. You might want to contact Microsoft Support for further help
#1249 [20:34] * Kris2 [webchat@24.115.38.21.res-cmts.tvh.ptd.net] has joined #minecrafthelp
#1250 [20:34] * Lord_of_Life [~Lord@77.28.168.9] has quit. (Ping timeout: 190 seconds)
#1251 [20:34] <CubeTheThird> Joe, you need to be using the Windows 10 edition of the game to play with Xbox
#1252 [20:34] <CubeTheThird> ??> hush tools/hjt
#1253 [20:34] <Absol> hush: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1254 [20:34] <Absol> hush: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1255 [20:35] <CubeTheThird> Edwin, did you need help with something?
#1256 [20:35] * Joe [webchat@nat-74-123-167-70.halsey-fiber.alyrica.net] has quit. (Client Quit)
#1257 [20:35] <Guest671> CubeTheThird ok I appreciate the help
#1258 [20:35] <Kris2> Hi, I have a question about making servers.
#1259 [20:35] * lucas [webchat@pc-34-127-86-200.cm.vtr.net] has joined #minecrafthelp
#1260 [20:35] <Kris2> I've been struggling with how to even start one
#1261 [20:36] <CubeTheThird> Kris2, for the Java edition of the game?
#1262 [20:36] <lucas> well im back
#1263 [20:36] <Kris2> Yes.
#1264 [20:36] <CubeTheThird> Kris2, what operating system?
#1265 [20:36] * Lord_of_Life [~Lord@46.217.14.121] has joined #minecrafthelp
#1266 [20:36] <Kris2> What do you mean?
#1267 [20:36] <Kris2> Sorry, I'm a little dumb haha
#1268 [20:37] <lucas> the program you give to search malware say that i dont have virus
#1269 [20:37] <Kris2> One moment
#1270 [20:37] <Kris2> Adwcleaner
#1271 [20:37] <CubeTheThird> Kris2, Windows, Mac or Linux
#1272 [20:38] <Kris2> Windows
#1273 [20:38] <CubeTheThird> lucas, sorry then. I don't have any other recommendations
#1274 [20:38] <CubeTheThird> Kris2, ok. To be clear, are you looking to host a server on your own PC?
#1275 [20:38] * Tristan [webchat@cpe-121-216-109-90.bpxt-r-032.ken.nsw.bigpond.net.au] has joined #minecrafthelp
#1276 [20:38] <Kris2> Yes, I am
#1277 [20:39] * Tristan [webchat@cpe-121-216-109-90.bpxt-r-032.ken.nsw.bigpond.net.au] has quit. (Client Quit)
#1278 [20:39] * Nut_MeghanUwU [webchat@184.63.10.230] has joined #minecrafthelp
#1279 [20:39] <Nut_MeghanUwU> hai
#1280 [20:39] <Nut_MeghanUwU> my old user was banned idk how
#1281 [20:39] * lucas [webchat@pc-34-127-86-200.cm.vtr.net] has quit. (Client Quit)
#1282 [20:39] <Nut_MeghanUwU> i am nut_meghan lol
#1283 [20:39] <CubeTheThird> Kris2, ok. Have you downloaded the server software?
#1284 [20:40] <CubeTheThird> Nut_MeghanUwU, banned from what?
#1285 [20:40] <Kris2> No, I don't believe I have. How do I do that?
#1286 [20:40] <Nut_MeghanUwU> banned from this chat... idk why though?
#1287 [20:40] <Nut_MeghanUwU> it said banned_from_channel
#1288 [20:40] * Ques [webchat@cpe-24-102-115-216.nyc.res.rr.com] has quit. (Quit: webchat.esper.net)
#1289 [20:41] * hush [webchat@c-73-170-156-133.hsd1.ca.comcast.net] has quit. (Quit: webchat.esper.net)
#1290 [20:41] <CubeTheThird> Nut_MeghanUwU, if you were banned, how did you connect?
#1291 [20:42] <Nut_MeghanUwU> i changed my user
#1292 [20:42] <Kris2> Wait I think I figured it out!! About the server software
#1293 [20:43] <CubeTheThird> Nut_MeghanUwU, that would mean it was just the username that's blocked. I don't have any details about it
#1294 [20:43] <Kris2> I'll let you know if I have any other questions.
#1295 [20:43] <CubeTheThird> Kris2, sure thing
#1296 [20:43] <Nut_MeghanUwU> oh okie
#1297 [20:43] <Kris2> Thank you so much I've been struggling with this for a while
#1298 [20:44] <Nut_MeghanUwU> well im here again for the same problem... about the "Unable to Update the Minecraft Native Launcher" issue
#1299 [20:44] <Nut_MeghanUwU> but now its downloading in a different way... it says bootstrap? and it's still not downloading
#1300 [20:45] <CubeTheThird> Nut_MeghanUwU, have you already done a malware scan?
#1301 [20:45] <Nut_MeghanUwU> no...? what's that?
#1302 [20:45] <Nut_MeghanUwU> im not a tech kind of person idk what that means lol
#1303 [20:46] <Kris2> Malware is viruses and stuff that can damage your computer
#1304 [20:46] <Nut_MeghanUwU> oooo
#1305 [20:46] <Nut_MeghanUwU> okay... how do I do one?
#1306 [20:47] <CubeTheThird> ??> Nut_MeghanUwU av/adwcleaner
#1307 [20:47] <Absol> Nut_MeghanUwU: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#1308 [20:47] <Absol> Nut_MeghanUwU: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1309 [20:48] <Nut_MeghanUwU> okay i'll do that and come back
#1310 [20:48] <Kris2> Anyway, thanks for the help!
#1311 [20:48] * Kris2 [webchat@24.115.38.21.res-cmts.tvh.ptd.net] has quit. (Quit: webchat.esper.net)
#1312 [20:48] <Edwin> I need help
#1313 [20:49] <Edwin> I confuse
#1314 [20:49] <Edwin> Minecraft cost $29 right?
#1315 [20:49] * prodigy [webchat@206.72.50.87] has joined #minecrafthelp
#1316 [20:49] <prodigy> i have a quesition about minecraft xbox one edition
#1317 [20:50] <CubeTheThird> Edwin, depending on your region, about that yes
#1318 [20:50] * Braun [webchat@pool-100-18-14-38.bltmmd.fios.verizon.net] has joined #minecrafthelp
#1319 [20:50] <CubeTheThird> prodigy, feel free to ask, though keep in mind we specialize in the Java Edition here
#1320 [20:50] <Edwin> There is an online shop called Tokopedia, it offer MC premium account only for $8
#1321 [20:50] <prodigy> Does anyone know how to change versions on this game?
#1322 [20:50] <Edwin> The vendor said something about TID
#1323 [20:51] * Busheyryan [webchat@c-68-47-87-68.hsd1.mn.comcast.net] has joined #minecrafthelp
#1324 [20:51] <prodigy> we want to play servers but we are in 1.13 and it is not supported
#1325 [20:51] <Edwin> and the vendor have like 300 review claim its fast and legit
#1326 [20:51] * Guest671 [webchat@ip24-252-52-167.om.om.cox.net] has quit. (Quit: webchat.esper.net)
#1327 [20:51] <Braun> Hi I am having an issue where the Minecraft updater is unable to update the minecraft native launcher. Can anyone help me please?
#1328 [20:52] <Busheyryan> I am trying to log into minecraft and it keep saying invaild username and password and i just bought minecraft 2 days ago
#1329 [20:52] <CubeTheThird> Edwin, likely a scam
#1330 [20:52] <CubeTheThird> Edwin, there are no official resellers for Minecraft accounts and codes, except a select few through Amazon
#1331 [20:52] <Edwin> I just need to give the vendor my Mojang ID and PASS and then vendor will upgrade my account from there
#1332 [20:52] <Edwin> Hmmmm
#1333 [20:52] <CubeTheThird> prodigy, umm 1.13 for Xbox?
#1334 [20:53] <CubeTheThird> Edwin, ya that's super sketchy
#1335 [20:53] <CubeTheThird> Busheyryan, have you tried resetting the password?
#1336 [20:53] <Busheyryan> yes i have twice
#1337 [20:53] <Edwin> Tokopedia is legit website, so I not really worried if I gonna lost my money
#1338 [20:53] <Edwin> if I got scammed
#1339 [20:54] * GamerColina123 [webchat@host27.190-229-99.telecom.net.ar] has quit. (Quit: webchat.esper.net)
#1340 [20:55] <Edwin> 300++ peoples claim its legit, and fast
#1341 [20:55] <CubeTheThird> Edwin, we cannot guarantee the legitimacy of purchasing an account through an unofficial 3rd party
#1342 [20:55] <CubeTheThird> Edwin, keep in mind, reviews can also be fake
#1343 [20:55] <Edwin> !
#1344 [20:55] <CubeTheThird> ??> Busheyryan login/throttle
#1345 [20:55] <Absol> Busheyryan: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#1346 [20:55] <Absol> Busheyryan: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#1347 [20:55] <Braun> Hi I am having an issue where the Minecraft updater is unable to update the minecraft native launcher. Can anyone help me please?
#1348 [20:56] * prodigy [webchat@206.72.50.87] has quit. (Quit: webchat.esper.net)
#1349 [20:56] * Echodrift [webchat@S0106105611ace47c.vf.shawcable.net] has joined #minecrafthelp
#1350 [20:56] <CubeTheThird> Braun, what anti-virus and firewall software do you have?
#1351 [20:57] * Busheyryan [webchat@c-68-47-87-68.hsd1.mn.comcast.net] has quit. (Quit: webchat.esper.net)
#1352 [20:57] <Braun> ESET
#1353 [20:58] <CubeTheThird> ??> Braun av/eset
#1354 [20:58] <Absol> Braun: ESET Security has a feature that interferes with Minecraft's ability to connect to Mojang's servers. To fix it, follow these instructions, and set the mode to Interactive: https://support.eset.com/kb3190/
#1355 [20:58] <Absol> Braun: Then, open the launcher and try to log into Minecraft. ESET will open a window asking what to do, press EXCLUDE.
#1356 [20:59] <Echodrift> Hello, I haven't logged into minecraft for like 4 years or so, I'm positive I have the correct email or username as I've saved previous password reset emails and they mention my username. I've tried all the passwords I can remember using in my life time and no luck. I've requested a password reset but it's been like an hour and I still haven't rece
#1357 [20:59] <Echodrift> ived an email for reset. I do notice something about a "Mojang" account though, and can't recall if this was implemented before or after I had stopped playing.
#1358 [21:00] * Anne [webchat@220-240-97-36.tpgi.com.au] has joined #minecrafthelp
#1359 [21:00] <CubeTheThird> Echodrift, what's your username?
#1360 [21:01] * Timmy [webchat@71-209-0-239.bois.qwest.net] has joined #minecrafthelp
#1361 [21:01] <Timmy> Hello
#1362 [21:01] <Echodrift> It is echodrift
#1363 [21:01] <Timmy> can someone help me
#1364 [21:01] <CubeTheThird> Echodrift, have you checked your junk folder by chance?
#1365 [21:01] <CubeTheThird> Timmy, with?
#1366 [21:02] <Echodrift> Yes I have
#1367 [21:02] <Timmy> I try to launch my game with LabyMod and it crashes once the mojang loading screen is done. It has something to do with no OpenGL
#1368 [21:03] <CubeTheThird> Timmy, does the game work without mods?
#1369 [21:03] <Timmy> I uninstalled my current java program and used an older one instead, same problem
#1370 [21:03] <Timmy> No it doesnt work
#1371 [21:03] <Timmy> I just got a brand new pc today
#1372 [21:04] <CubeTheThird> Timmy, what happens with the vanilla game?
#1373 [21:04] <Timmy> Let me check
#1374 [21:04] <Anne> Im having trouble downloading Minecraft to my MacBook Air. I have an up to date Java and everything and I have tried deleting my java and minecraft software an uncountable amount of times and i get the same response on my laucher. "Failed to load URL mojang://launcher/index.html with error ERR_FAILED (-2).". Could someone please help, I had sent cu
#1375 [21:04] <Anne> stomer support an email about it about three days ago and jave not heard anything. #minecrafthelp
#1376 [21:04] * Braun [webchat@pool-100-18-14-38.bltmmd.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#1377 [21:05] <CubeTheThird> Anne, what version of MacOS?
#1378 [21:05] <Anne> 10.14.5
#1379 [21:06] <CubeTheThird> Anne, do you have any anti-virus ?
#1380 [21:06] <Anne> nope
#1381 [21:06] <Anne> and firewall is down
#1382 [21:06] <CubeTheThird> Anne, and you downloaded the latest launcher from https://minecraft.net/download yes?
#1383 [21:06] <Anne> yes
#1384 [21:06] <Edwin> CubeTheThird, you said MC price is depend on the country
#1385 [21:06] <CubeTheThird> Edwin, yes, but mainly for currency conversion
#1386 [21:07] <Anne> using the minecraft.dmg file
#1387 [21:07] * Kris2 [webchat@24.115.38.21.res-cmts.tvh.ptd.net] has joined #minecrafthelp
#1388 [21:07] <Edwin> hmmm
#1389 [21:07] <CubeTheThird> Anne, hmm. Does this error happen inside the launcher?
#1390 [21:08] <Anne> yes
#1391 [21:08] <Anne> a white laucher with that text on it
#1392 [21:08] <CubeTheThird> Anne, are you able to get a screenshot of this?
#1393 [21:08] <Kris2> Okay I downloaded the server software and now I'm lost again.
#1394 [21:08] <CubeTheThird> Edwin, if you're trying to find a way of obtaining an account at a discount or for free, you will not find that in this chat
#1395 [21:08] <CubeTheThird> Kris2, ok. Do you know how to make a batch script?
#1396 [21:09] <Kris2> No, sorry.
#1397 [21:09] <CubeTheThird> Kris2, alright. First, I'll need you to put the server program into a new folder. Next Open notepad
#1398 [21:10] <Kris2> One moment
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#1400 [21:10] <Anne> minecrafterror.png
#1401 [21:11] <Edwin> LOL sorry, im desperate to play Minecraft
#1402 [21:11] <Kris2> Where can I find Notepad
#1403 [21:11] <Edwin> in your heart :V
#1404 [21:11] <CubeTheThird> Kris2, open the start menu on your PC, and search for notepad
#1405 [21:11] * anne [webchat@220-240-97-36.tpgi.com.au] has joined #minecrafthelp
#1406 [21:11] * CubeTheThird kicked Edwin from #minecrafthelp (Reason: dwin :come back when you actually need help with something)
#1407 [21:12] <CubeTheThird> ??> anne imgur
#1408 [21:12] <Absol> anne: Imgur is an image hosting website at https://www.imgur.com where you can upload screenshots, etc for free, no need to register. Click the cloud/arrow at the top, and use the interface to pick an image from your computer, click "Start Upload", then give us the URL you are taken to.
#1409 [21:12] <Kris2> There we go! I opened up notepad. Now what?
#1410 [21:13] * asdfasdfasd [webchat@ip68-3-126-31.ph.ph.cox.net] has joined #minecrafthelp
#1411 [21:13] <CubeTheThird> Kris2, ok before we write anything, can you tell me the name of the server program file? I assume something like minecraft_server_1.14.3.jar ?
#1412 [21:13] <Kris2> I think so, yes.
#1413 [21:13] <Timmy> ok so minecraft is fine on 1.14 but when i try 1.8.9 on LabyMod it crashes
#1414 [21:13] <Timmy> I play pvp alot
#1415 [21:13] <Timmy> error is no OpenGL
#1416 [21:14] * asdfasdfasd [webchat@ip68-3-126-31.ph.ph.cox.net] has quit. (Client Quit)
#1417 [21:14] <CubeTheThird> Timmy, well we can try updating your video drivers, but if the game does work in vanilla I can't guarantee anything
#1418 [21:14] <CubeTheThird> ??> Timmy win/dxdiag
#1419 [21:14] <Absol> Timmy: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1420 [21:14] <CubeTheThird> Kris2, ok, in notepad, enter this: java -Xmx1024M -Xms1024M -jar minecraft_server.1.14.3.jar
#1421 [21:14] <Kris2> Okay.
#1422 [21:14] * Echodrift [webchat@S0106105611ace47c.vf.shawcable.net] has quit. (Quit: webchat.esper.net)
#1423 [21:14] * anne [webchat@220-240-97-36.tpgi.com.au] has quit. (Client Quit)
#1424 [21:15] <Kris2> Done.
#1425 [21:15] <CubeTheThird> Kris2, then save it in the same folder as the server program, with the name (WITH QUOTES): "minecraft_server.bat"
#1426 [21:15] * Anne [webchat@220-240-97-36.tpgi.com.au] has joined #minecrafthelp
#1427 [21:15] <CubeTheThird> ??> Anne imgur
#1428 [21:15] <Absol> Anne: Imgur is an image hosting website at https://www.imgur.com where you can upload screenshots, etc for free, no need to register. Click the cloud/arrow at the top, and use the interface to pick an image from your computer, click "Start Upload", then give us the URL you are taken to.
#1429 [21:16] <Anne> https://imgur.com/a/CyFoldj
#1430 [21:16] <Anne> sorry took a while to figure it out
#1431 [21:17] * Tristan [webchat@cpe-121-216-109-90.bpxt-r-032.ken.nsw.bigpond.net.au] has joined #minecrafthelp
#1432 [21:17] <Tristan> hello
#1433 [21:17] <Kris2> Got it, now what?
#1434 [21:17] <CubeTheThird> Anne, haha no worries. That clears things up. There's a couple things we can try. First let's try enabling the beta launcher. Do you know how to open the .minecraft folder?
#1435 [21:17] <CubeTheThird> Kris2, ok. Next, do you have java 8 installed?
#1436 [21:17] <CubeTheThird> hello Tristan
#1437 [21:17] <Tristan> i cant seem to log in to either mojang or minecraft anymore
#1438 [21:17] <Kris2> Yeah, I believe so
#1439 [21:17] <Anne> that might help explaining it
#1440 [21:17] <CubeTheThird> ??> Anne mac/.minecraft
#1441 [21:18] <Absol> Anne: To get at Minecraft's locally stored files on a Mac, in the Finder, from the Go menu, select 'Go to Folder', and type in: ~/Library/Application Support/minecraft, and click Go.
#1442 [21:18] <Tristan> and i've tried reseting password through my emails
#1443 [21:18] <CubeTheThird> Tristan, what happens when you try logging in?
#1444 [21:18] <Tristan> but i havnt got anything sent to them either
#1445 [21:18] <Tristan> it says invalid username or password
#1446 [21:18] <CubeTheThird> Tristan, how long have you waited for the emails?
#1447 [21:18] <Tristan> a couple of days now
#1448 [21:18] <Tristan> i've tried every day
#1449 [21:18] <CubeTheThird> Tristan, in that case you should contact Mojang
#1450 [21:18] <CubeTheThird> ??> Tristan mojang/email
#1451 [21:18] <Absol> Tristan: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1452 [21:18] <Absol> Tristan: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1453 [21:19] <Anne> yep up in the folder now
#1454 [21:19] <Timmy> I did all what the support said to do
#1455 [21:19] <CubeTheThird> Tristan, make sure you get the automated message from doing that
#1456 [21:19] <CubeTheThird> Timmy, give the link to your report here
#1457 [21:19] <Timmy> https://paste.ubuntu.com/p/qhxvFyDPyc/
#1458 [21:19] <Tristan> i think ive done this
#1459 [21:19] <CubeTheThird> Anne, there, can you find the file called launcher_profiles.json ?
#1460 [21:19] <Tristan> i got the auto reply
#1461 [21:19] <CubeTheThird> Timmy, ok one moment
#1462 [21:19] <Anne> yes
#1463 [21:19] <Tristan> that took me to this
#1464 [21:20] <CubeTheThird> Tristan, alright. All I can recommend is to wait for Mojang's response
#1465 [21:20] <Tristan> help2@mojang.com
#1466 [21:20] <Tristan> Wed 26/06/2019 11:35 PM
#1467 [21:20] <Tristan> is that the right one?
#1468 [21:20] * Absol kicked Tristan from #minecrafthelp (Reason: ristan :Stop spamming)
#1469 [21:20] * lucas_gonzalez [webchat@pc-34-127-86-200.cm.vtr.net] has joined #minecrafthelp
#1470 [21:21] <CubeTheThird> Anne, can you open that file with a text editor?
#1471 [21:21] <lucas_gonzalez> remember I told you there was no virus
#1472 [21:21] * Tristan [webchat@cpe-121-216-109-90.bpxt-r-032.ken.nsw.bigpond.net.au] has joined #minecrafthelp
#1473 [21:21] <lucas_gonzalez> i found a virus
#1474 [21:21] <Tristan> got kicked
#1475 [21:21] <Kris2> what about java 8?
#1476 [21:21] <Anne> on a screen with logs and codes
#1477 [21:21] <CubeTheThird> Tristan, no worries. Too fast for the bot
#1478 [21:21] <Tristan> so is that the right person to respond?
#1479 [21:22] <CubeTheThird> Kris2, ok, in the folder, try running the minecraft_server file you made (double-click on it)
#1480 [21:22] <CubeTheThird> Tristan, yes that's right
#1481 [21:22] <Kris2> One moment
#1482 [21:22] <Tristan> ahh ok
#1483 [21:22] * Edwin [webchat@36.81.4.206] has joined #minecrafthelp
#1484 [21:22] <Kris2> it just opened the folder. Did I misunderstand?
#1485 [21:22] <Tristan> how long will i have to wait
#1486 [21:23] <CubeTheThird> Timmy, hmm as far as I can tell your video drivers are already up to date
#1487 [21:23] <Edwin> E... 1 more thing Mr.Cube
#1488 [21:23] <Edwin> Mr.Cube, just my further explanation, the vendor need my Mojang ID and password in order to upgrade it, Tokopedia it self is an online shop just like amazon or Ebay, I had so many successful transaction, and the vendor have 300 review 99% give 5star.
#1489 [21:23] <Timmy> so now what?
#1490 [21:23] <CubeTheThird> Tristan, see https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1491 [21:23] <Edwin> Its is make a sense or not?.
#1492 [21:24] <lucas_gonzalez> hey
#1493 [21:24] <CubeTheThird> Edwin, yes. But as I said, we, nor Mojang, will support non official 3rd party vendors. Any further discussion of this and you will be banned from this chat
#1494 [21:24] <CubeTheThird> Timmy, contact the mod creator. All I can recommend
#1495 [21:24] <Edwin> Did you found my ticket?
#1496 [21:24] <Timmy> okay
#1497 [21:25] <CubeTheThird> Edwin, what are you talking about?
#1498 [21:25] <Edwin> Oh okay thanks
#1499 [21:25] <Anne> I have the text editor up now with the file
#1500 [21:25] <lucas_gonzalez> hey cube you remember when you told me to use a virus finder
#1501 [21:25] <CubeTheThird> Kris2, in the folder, you should see 2 files. The minecraft_server.1.14.3 program from the website, and the minecraft_server.bat file you just made, yes?
#1502 [21:25] <Tristan> ahh right thanks again guys
#1503 [21:26] * Tristan [webchat@cpe-121-216-109-90.bpxt-r-032.ken.nsw.bigpond.net.au] has quit. (Client Quit)
#1504 [21:26] <CubeTheThird> Anne, ok. Find where it says "channel" and "release", and replace release with beta
#1505 [21:26] <Kris2> Hmm
#1506 [21:26] <Kris2> I think I goofed
#1507 [21:26] <CubeTheThird> Kris2, can I ask why you're trying to host a server yourself?
#1508 [21:26] <Anne> yep
#1509 [21:27] <lucas_gonzalez> some shit called msrpc.exe is a malware
#1510 [21:27] <Absol> lucas_gonzalez: Please keep it civil
#1511 [21:27] <CubeTheThird> Anne, save it, then try opening the launcher again
#1512 [21:27] <Kris2> I want to create a group for my friends and myself.
#1513 [21:27] <lucas_gonzalez> and it was installed on my computer
#1514 [21:28] <CubeTheThird> Kris2, alright, but it seems like this may be getting a bit complicated for you. Running the server program is one thing, but after that you'd have to set up port forwarding, which to some people may be more complicated
#1515 [21:29] <Kris2> Oh. :( That's a shame. Maybe after I go to college for IT I'll figure it out faster.
#1516 [21:29] <CubeTheThird> Kris2, I might recommend you look into server hosting, such as Minecraft Realms
#1517 [21:30] * Timmy [webchat@71-209-0-239.bois.qwest.net] has quit. (Quit: webchat.esper.net)
#1518 [21:30] <Anne> still hasn't worked
#1519 [21:30] <CubeTheThird> Anne, same error?
#1520 [21:30] * Shiny_45 [webchat@ip98-184-134-216.tu.ok.cox.net] has joined #minecrafthelp
#1521 [21:30] <Kris2> I'll check it out. Thank you for helping me nonetheless!
#1522 [21:30] <Anne> yep
#1523 [21:30] <CubeTheThird> Anne, hmm we can try changing your DNS
#1524 [21:30] * lucas_gonzalez [webchat@pc-34-127-86-200.cm.vtr.net] has quit. (Quit: webchat.esper.net)
#1525 [21:31] <CubeTheThird> ??> Anne error/cant-connect/dns
#1526 [21:31] <Absol> Anne: For some users, the recent login issues on the launcher can be fixed by changing the DNS (Domain Name System) Servers. We recommend switching to Google Public DNS.
#1527 [21:31] <Absol> Anne: Steps here: https://developers.google.com/speed/public-dns/docs/using
#1528 [21:31] * Kris2 [webchat@24.115.38.21.res-cmts.tvh.ptd.net] has quit. (Quit: webchat.esper.net)
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#1530 [21:32] <Anne> how do I get my server address and settings
#1531 [21:33] * A_LaForest [webchat@c-73-210-99-119.hsd1.il.comcast.net] has joined #minecrafthelp
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#1533 [21:34] <CubeTheThird> Anne, hmm? follow the section on the page that's for Mac
#1534 [21:35] <CubeTheThird> Anne, once you have the settings open, copy what's there before changing it
#1535 [21:36] * Anne [webchat@220-240-97-36.tpgi.com.au] has quit. (Quit: webchat.esper.net)
#1536 [21:37] * Joshua [webchat@050-088-240-027.res.spectrum.com] has joined #minecrafthelp
#1537 [21:38] <Joshua> I can't sign into micrtosoft account on switch
#1538 [21:39] * wheatb [webchat@99-74-177-228.lightspeed.cicril.sbcglobal.net] has joined #minecrafthelp
#1539 [21:39] <CubeTheThird> Joshua, you will need to contact Microsoft support, or Nintendo support for assistance with that one I'm afraid
#1540 [21:39] * Anne [webchat@220-240-97-36.tpgi.com.au] has joined #minecrafthelp
#1541 [21:39] <Anne> just changed it
#1542 [21:39] <Joshua> I have done both
#1543 [21:39] <Joshua> none have helped
#1544 [21:40] <Joshua> its been five days and it still won't work
#1545 [21:40] <CubeTheThird> Anne, alright. Any luck with the launcher?
#1546 [21:41] <CubeTheThird> Joshua, what happens when you try logging in?
#1547 [21:41] <Anne> waiting for the dns to apply.
#1548 [21:42] <Anne> didn't work
#1549 [21:42] <Joshua> Says the same thing every time, "We tried to sign you in to your microsoft account, but something went wrong"
#1550 [21:44] <CubeTheThird> Joshua, ya sorry nothing we can look at in here. This is a volunteer-run chat and we mainly deal with the Java edition. Really I'm surprised Microsoft or Xbox support couldn't help with that one
#1551 [21:44] <CubeTheThird> Anne, hmm. Do you have any ad-blockers installed?
#1552 [21:44] <Anne> not that I know of
#1553 [21:44] <Joshua> Thank you anyway, they only just send me elsewhere
#1554 [21:45] * Joshua [webchat@050-088-240-027.res.spectrum.com] has quit. (Quit: webchat.esper.net)
#1555 [21:45] <CubeTheThird> Anne, are you using a VPN or Proxy?
#1556 [21:46] <Anne> nope
#1557 [21:46] <Anne> would using a wifi extentor have something to do with it?
#1558 [21:47] <CubeTheThird> Anne, I don't think so. Are you on a public network, like at a school or library?
#1559 [21:48] * Anne [webchat@220-240-97-36.tpgi.com.au] has joined #minecrafthelp
#1560 [21:48] <Anne> just tried changing my wifi network and n difference
#1561 [21:48] <Anne> no*
#1562 [21:49] <CubeTheThird> Anne, hmm strange. It's as though something is blocking the launcher from connecting properly. Do you still have the minecraft folder open?
#1563 [21:49] <Anne> yes
#1564 [21:51] <CubeTheThird> Anne, do you see a file called launcher_log or latest.log ?
#1565 [21:51] <Anne> yep
#1566 [21:52] <CubeTheThird> Anne, open it, copy the contents onto http://paste.ubuntu.com and give the URL here.
#1567 [21:55] <Anne> https://paste.ubuntu.com/p/svdTNtVM48/
#1568 [21:57] * wheatb [webchat@99-74-177-228.lightspeed.cicril.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#1569 [21:57] <CubeTheThird> Anne, interesting. Is this your first time installing the game?
#1570 [21:58] <Anne> yes
#1571 [21:58] <Anne> no.
#1572 [21:59] <Anne> well. I have downloaded the game several times to see if I was doing it wrong and then deleting all the files and redownloading it.
#1573 [22:00] <Anne> but I have not been able to ever get the game functioning.
#1574 [22:00] * Naomi0 [webchat@136.33.156.130] has joined #minecrafthelp
#1575 [22:00] <CubeTheThird> Anne, hmm interesting. Alright let's try doing a clean setup. First, uninstall the game. After that, delete the minecraft folder
#1576 [22:01] <Naomi0> There's a way to get a code for Windows 10 on a Mac, but there's not an option I need on the website
#1577 [22:03] <CubeTheThird> Naomi0, sorry.. what are you asking exactly?
#1578 [22:04] <Naomi0> Well, on a Minecraft forum account, it states there's a way to get Windows 10 on a MacBook. is that true? and if so, how do I get the code for it
#1579 [22:04] <Anne> deleted the folder and game
#1580 [22:04] <Naomi0> okay, what will that do?
#1581 [22:05] <Anne> could there be another way that game files could be hidden?
#1582 [22:05] <CubeTheThird> Naomi0, I assume you mean the Windows 10 edition, and I'm not aware of that one running on Mac currently
#1583 [22:05] <CubeTheThird> Anne, that should be enough. Try reinstalling the game now please
#1584 [22:05] <Naomi0> Okay
#1585 [22:06] <Anne> in the Applications folder now.
#1586 [22:08] <Naomi0> So, is there no way for a Java player and a Windows 10 player to join each other?
#1587 [22:09] <CubeTheThird> Naomi0, currently no. I have heard of experimental servers people are making to do that, but there isn't anything official
#1588 [22:10] <Naomi0> Okay, thank you
#1589 [22:10] * Marvengers [webchat@c-69-243-109-23.hsd1.md.comcast.net] has joined #minecrafthelp
#1590 [22:10] <Marvengers> Hi
#1591 [22:11] <Anne> Do I launch the game?
#1592 [22:11] <CubeTheThird> Anne, yep
#1593 [22:11] <CubeTheThird> hello Marvengers
#1594 [22:12] <Marvengers> It says error launching the game failed
#1595 [22:13] <Marvengers> I try to play minecraft and it says error launching the game failed
#1596 [22:14] <Anne> its currently updating... but looks like there's hope.
#1597 [22:14] <CubeTheThird> ??> Marvengers launcher/log
#1598 [22:14] <Absol> Marvengers: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#1599 [22:14] <CubeTheThird> fingers crossed
#1600 [22:14] <Marvengers> thx
#1601 [22:15] <Anne> OMG, IT WORKED! Thank you so much, the amount of frustration I have had over the past days.
#1602 [22:16] <CubeTheThird> Anne, awesome!!!!
#1603 [22:17] <Anne> Thank you so much for your help, I really appreciate it.
#1604 [22:17] <CubeTheThird> no problem! Have fun!
#1605 [22:17] <Anne> thank you!!
#1606 [22:17] <Marvengers> here is my launcher log
#1607 [22:17] * Anne [webchat@220-240-97-36.tpgi.com.au] has quit. (Quit: webchat.esper.net)
#1608 [22:17] <Marvengers> p/7sWt2P2cNh
#1609 [22:18] * Kiki [webchat@65-131-89-104.chyn.qwest.net] has joined #minecrafthelp
#1610 [22:18] <CubeTheThird> Marvengers, do you have ByteFence installed?
#1611 [22:18] <Marvengers> no
#1612 [22:19] <Marvengers> should i go install it
#1613 [22:19] <Kiki> my mods dont work?
#1614 [22:20] <Marvengers> should i install ByteFence?
#1615 [22:20] <Kiki> help
#1616 [22:20] <Kiki> my mods dont work
#1617 [22:21] * Kiki [webchat@65-131-89-104.chyn.qwest.net] has quit. (Client Quit)
#1618 [22:22] <Marvengers> CubeTheThird should i install ByteFence
#1619 [22:22] * beaumikal13 [webchat@173-216-84-35.mid.dyn.suddenlink.net] has joined #minecrafthelp
#1620 [22:22] <beaumikal13> help?
#1621 [22:22] <Marvengers> they take too long in this place
#1622 [22:23] <CubeTheThird> Marvengers, no, it's known to cause that problem
#1623 [22:23] <CubeTheThird> Marvengers, what anti-virus and firewall software do you have?
#1624 [22:23] <CubeTheThird> beaumikal13, with?
#1625 [22:23] <Marvengers> Mcafee security
#1626 [22:24] <beaumikal13> well i cant access my acount bc of my old email. idk what to do
#1627 [22:24] <CubeTheThird> Marvengers, ah gotcha. I'll have you run a malware scan then. If that doesn't help, it's most likely mcafee is causing the problem
#1628 [22:24] <CubeTheThird> ??> Marvengers av/adwcleaner
#1629 [22:24] <Absol> Marvengers: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#1630 [22:24] <Absol> Marvengers: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1631 [22:24] <CubeTheThird> beaumikal13, you'll have to contact Mojang about this
#1632 [22:24] <CubeTheThird> ??> beaumikal13 mojang/email
#1633 [22:24] <Absol> beaumikal13: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1634 [22:24] <Absol> beaumikal13: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1635 [22:30] * Marvengers [webchat@c-69-243-109-23.hsd1.md.comcast.net] has quit. (Quit: webchat.esper.net)
#1636 [22:31] <beaumikal13> thank u
#1637 [22:33] * Marvengers [webchat@c-69-243-109-23.hsd1.md.comcast.net] has joined #minecrafthelp
#1638 [22:34] <Marvengers> It didn't work
#1639 [22:38] * Cphutch44 [webchat@pool-96-242-36-244.nwrknj.fios.verizon.net] has joined #minecrafthelp
#1640 [22:38] * civit [webchat@12.132.117.2] has joined #minecrafthelp
#1641 [22:39] <Cphutch44> I have the 2016 minecon skins on my iPad and i have logged in on my iPad through my Xbox and when playing Minecraft on the xbox i cannot get the skins
#1642 [22:40] <civit> hello, its been a long time since ive played minecraft and i made an account back in 2014-15 and i recently tried logging in and it said i have to buy minecraft again, im asking if theres any possibility my account was terminated due to inactivity and if theres any way i can get it back.
#1643 [22:41] * Cphutch44 [webchat@pool-96-242-36-244.nwrknj.fios.verizon.net] has quit. (Client Quit)
#1644 [22:42] <Marvengers> It still says error launching the game failed
#1645 [22:42] <Marvengers> Pls help me
#1646 [22:43] <Marvengers> I am just trying to play minecraft and have fun i just downloaded it today
#1647 [22:47] <civit> delete the laucher and try again
#1648 [22:48] <civit> if it still says that than your computer is too obsolete to play minecraft
#1649 [22:48] <Marvengers> Pls anyone help meeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeee
#1650 [22:48] <Marvengers> @Absol where are youuuuuuuu
#1651 [22:49] <civit> did u see what i said
#1652 [22:50] <Marvengers> Hi
#1653 [22:51] <Marvengers> thx
#1654 [22:54] * kashike [kashike@is.sleeping.in.the.kingdom.of.kandarin.xyz] has quit. (Ping timeout: 202 seconds)
#1655 [22:55] * Fondueman [webchat@c211-28-154-6.thoms3.vic.optusnet.com.au] has joined #minecrafthelp
#1656 [22:56] <Fondueman> hey my mojang account seems to be migrated to a new account without my approval, i emailed support but havent heard back
#1657 [22:57] * calliebear [webchat@ip68-7-122-169.sd.sd.cox.net] has joined #minecrafthelp
#1658 [22:57] <GreyVulpine> Response time for Mojang Support is a bit extended. You're not going to hear back from them for a little wihle
#1659 [22:57] <GreyVulpine> while, even.
#1660 [22:58] <calliebear> Hi, I'm trying to join a server and I'm getting the error "io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed out: no further information" and ive already tried to allow my firewall through both java and minecraft. what should I do to connect?
#1661 [22:59] <Fondueman> its been over a month so far
#1662 [23:00] * Fondueman [webchat@c211-28-154-6.thoms3.vic.optusnet.com.au] has quit. (Client Quit)
#1663 [23:03] <calliebear> also, i attempted to make my own server but i got the message: error occurred during intialization of VM, could not reserve enough space for 3145728KB object heap. i have 479 GB free on my c drive
#1664 [23:05] * Jen_Net [webchat@ip68-231-164-193.tc.ph.cox.net] has joined #minecrafthelp
#1665 [23:07] <Jen_Net> Hello, I just have a question about receiving a refund within my 15 days of purchase. I am unhappy with the java edition for my Mac and would rather repurchase Minecraft on my switch. I send an email and afraid I won't get back to on time before my 15 day window is closed.
#1666 [23:07] <Jen_Net> Is there anything I can do besides wait?
#1667 [23:11] * calliebear [webchat@ip68-7-122-169.sd.sd.cox.net] has joined #minecrafthelp
#1668 [23:12] * Jen_Net [webchat@ip68-231-164-193.tc.ph.cox.net] has quit. (Quit: webchat.esper.net)
#1669 [23:17] * At0mic [webchat@c-73-189-97-219.hsd1.ca.comcast.net] has joined #minecrafthelp
#1670 [23:17] <At0mic> hello
#1671 [23:18] <At0mic> hey im having problems with my skins i cant see anyones or mine im on windows 10 on a gaming laptop
#1672 [23:19] * HoodedKyi [webchat@ip174-67-37-246.ok.ok.cox.net] has joined #minecrafthelp
#1673 [23:22] <HoodedKyi> Hello, I would like to tell about a problem I have been having. Ever since the latest update that completely changed the launcher's look, I have been having problems with minecraft. As I tried to open the game via "play" on the launcher, the loading bar would get up to the last bit before completely freezing. I have tried waiting- up to two hours a
#1674 [23:22] <HoodedKyi> nd nothing changes. Restarting the computer does nothing, and I have removed Optifine, worried it was causing the problem. It still freezes, however, and I am at a loss of what to do.
#1675 [23:24] * kashike [kashike@is.sleeping.in.the.kingdom.of.kandarin.xyz] has joined #minecrafthelp
#1676 [23:39] * theleftperson [webchat@r74-193-96-108.gavlcmta01.gsvltx.tl.dh.suddenlink.net] has joined #minecrafthelp
#1677 [23:41] * calliebear [webchat@ip68-7-122-169.sd.sd.cox.net] has quit. (Quit: webchat.esper.net)
#1678 [23:42] <theleftperson> I'm trying to get my original account that I made back but I forgot what email I used and my password, I know the username though
#1679 [23:42] * Marvengers [webchat@c-69-243-109-23.hsd1.md.comcast.net] has quit. (Quit: webchat.esper.net)
#1680 [23:49] * adam [webchat@CPE9050cac16063-CM9050cac16060.cpe.net.cable.rogers.com] has joined #minecrafthelp
#1681 [23:49] * Luma [webchat@75-109-42-127.chstcmtk01.res.dyn.suddenlink.net] has joined #minecrafthelp
#1682 [23:49] * adam is now known as Guest42185
#1683 [23:50] <Luma> hi?
#1684 [23:50] <Luma> i need help with updating my game
#1685 [23:50] <Guest42185> my friend gave me his account and i want to chang emy name and i cant cuz i forgot secruity qesutions
#1686 [23:51] * gonk [webchat@69-213-229-199.lightspeed.tukrga.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#1687 [23:53] <Luma> Hello?
#1688 [23:53] <Guest42185> hey can u see this?
#1689 [23:54] * Guest42185 [webchat@CPE9050cac16063-CM9050cac16060.cpe.net.cable.rogers.com] has quit. (Client Quit)
#1690 [23:55] <Luma> anyone here?
#1691 [23:58] <HoodedKyi> The helpers do not seem to be on. We must be patient and wait, I guess.
#1692 [23:59] <Luma> i just need help on updating my game