#1 [00:02] <HoodedKyi> It could be a space problem, as the launcher updates the game automatically, for the most part.
#2 [00:02] <HoodedKyi> The only time the game hasn't updated for me is when I had to clear space off of the disc that the game was stored on.
#3 [00:04] <Luma> when i tried to cross platform it said outdated client, couldnt connect
#4 [00:04] <Luma> and supposedly my game is updated
#5 [00:05] <HoodedKyi> Ah, then I can't help. I didn't even know it was possible to cross platform.
#6 [00:05] <Luma> yea it is im trying to do it on pc and xbox one
#7 [00:06] <HoodedKyi> You might have to wait for a real helper to come on here, then.
#8 [00:07] <Luma> yea and it gonna take a really long time
#9 [00:07] * Harps [webchat@kimbar1.lnk.telstra.net] has joined #minecrafthelp
#10 [00:09] <Harps> Someone please help, whenever I enter my details correctly it doesn’t log me into minecraft.net it just stays on the login screen
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#16 [00:23] <grim> im unable to use any of my cards for a realm purchase... what should I do? my bank says my card should be fine to use and everything is filled out properly
#17 [01:03] * Ethan [webchat@cpe-75-86-101-186.wi.res.rr.com] has joined #minecrafthelp
#18 [01:07] <Ethan> hi, i currently have an account that i cant log into on the launcher or the home page, the only time i can access my account is when i go to https://account.mojang.com/me otherwise i cannot log in
#19 [01:26] * DEMONITIZED_BOI [webchat@c-67-182-0-126.hsd1.ca.comcast.net] has joined #minecrafthelp
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#23 [02:25] * Jaden [webchat@c-71-195-7-244.hsd1.mn.comcast.net] has joined #minecrafthelp
#24 [02:25] <bbytal> I have a iphone 6 and i have pocket edition and i downloaded the zigzag texture pack which was £4,99 after i downloaded it an it was all loaded i created a world and set the texture pack and it went to the generating screen for 5 seconds and shows some credits but the green bar never loads and then it crashes and the world never loads it just throw
#25 [02:25] <bbytal> s me out the game i would like a refund or preferably a explanation to why this isn't working and a solution.
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#27 [02:39] * Phoenix [webchat@ppp-44-166.25-151.wind.it] has joined #minecrafthelp
#28 [02:40] <Phoenix> hi can i get some help i having problem migrating my account
#29 [03:17] * McGamer196 [webchat@82-78-19-80.rdsnet.ro] has joined #minecrafthelp
#30 [03:17] <McGamer196> hello
#31 [03:17] <McGamer196> can i get help ?
#32 [03:20] <McGamer196> i need help with my account
#33 [03:20] <McGamer196> i can not log in
#34 [03:28] * Ash [webchat@c-67-174-42-135.hsd1.ca.comcast.net] has joined #minecrafthelp
#35 [03:29] <Ash> What version of minecraft supports an xbox one controller on PC? Is it the Java or Windows 10 version?
#36 [03:30] * Maxxxxxxxx [webchat@c122-106-201-73.belrs5.nsw.optusnet.com.au] has joined #minecrafthelp
#37 [03:30] <Maxxxxxxxx> How do i migrate my account from minecraft to mojang if ive forgotten my username
#38 [03:31] <McGamer196> why can i not log in to my account? when i try it says that there is an error that prevented my requestfrom being processed
#39 [03:31] * BananaZoid620 [webchat@218.103.220.111.sta.wbroadband.net.au] has joined #minecrafthelp
#40 [03:33] <BananaZoid620> hi I'm having troubles getting into my account I don't remember the pass word to the email I used to create my account and I forgot one of my security questions and I know you can't help but can you lead me in the right direction?
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#46 [04:03] * techno156 [~techno156@137.154.29.123] has joined #minecrafthelp
#47 [04:15] <Maxxxxxxxx> How do i migrate my account from minecraft to mojang if ive forgotten my username
#48 [04:25] * Anarchy [webchat@c-67-183-237-119.hsd1.wa.comcast.net] has joined #minecrafthelp
#49 [04:26] <Anarchy> I keep crashing every time I load 1.14.3. Any Solutions?
#50 [04:28] * II [webchat@39-12-62-111.adsl.fetnet.net] has joined #minecrafthelp
#51 [04:29] <II> CAN'T UPDATE MY MINECRAFT LAUNCHER
#52 [04:48] * Misiom992 [webchat@cmt231.neoplus.adsl.tpnet.pl] has joined #minecrafthelp
#53 [04:49] <HoodedKyi> Anarchy, does the loading completely just freeze up when the loading bar is full, or does it just close?
#54 [04:49] <HoodedKyi> You might be having the same problem I have been having
#55 [04:50] <Misiom992> Hello,I have a problem with my account. When I try to log in on minecraft.net nothing happens. I click "sing in",and nothing. Same with launcher but there it says "Sorry,naje syre y are online and try again later"
#56 [04:50] <Misiom992> on other devices everything works fine
#57 [04:52] <Anarchy> What happens Hooded is that the bar, does not complete its self it freezes then It closes..
#58 [04:53] <HoodedKyi> For me, the bar almost completes before freezing up, then I have to manually close it
#59 [04:55] <Anarchy> Ok. The bar only goes half way before freezing, that I have to manually close it as well
#60 [04:56] * Alex9 [webchat@218.201-8-86.mobile.virginm.net] has joined #minecrafthelp
#61 [04:56] <Alex9> I need to find my email for my old Minecraft account how do I do this?
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#63 [04:58] * Alex9 [webchat@218.201-8-86.mobile.virginm.net] has quit. (Client Quit)
#64 [04:58] * ProMasterCZ [webchat@82.144.156.28] has joined #minecrafthelp
#65 [05:00] * Misiom992 [webchat@cmt231.neoplus.adsl.tpnet.pl] has quit. (Quit: webchat.esper.net)
#66 [05:03] <ProMasterCZ> Hi guys. I need help. 30 minutes ago i bought MInecraft Windows 10 and i redeem the code in Microsoft store. I know when i have original minecraft i can change skin or make my own. So the question is. When i have Minecraft Windows 10 can i change skin in Mojang? Or i must buy that skins pack that are in Windows 10?
#67 [05:04] <ProMasterCZ> And how is it with convert Minecraft Windows 10 to Mojang? I don't find any help anywhere...
#68 [05:10] <II> it freezes and come out a bar said cant update the minecraft luncher
#69 [05:12] <HoodedKyi> It could be a space problem, such as there not being enough of it for the update to install.
#70 [05:15] * ProMasterCZ [webchat@28-156.gtt-net.cz] has joined #minecrafthelp
#71 [05:15] <ProMasterCZ> Hi. How can i change version of minecraft? Minecraft Windows 10.
#72 [05:16] <HoodedKyi> are you changing to or from Minecraft Windows 10?
#73 [05:18] <ProMasterCZ> I have MInecraft Windows 10 and i can't find what version i have. And i need version 1.14.2. In game in right corner i have v1.11.4.
#74 [05:20] <McGamer196> can i get help ?
#75 [05:21] <ProMasterCZ> Becouse when i try to join my friend server i can't... I get this mess. Unable to connect to the world
#76 [05:30] * webrosc [~webrosc@cpc95042-newt40-2-0-cust88.19-3.cable.virginm.net] has joined #minecrafthelp
#77 [05:35] <ProMasterCZ> Hi. How can i change version of minecraft? Minecraft Windows 10.
#78 [05:37] * ProMasterCZ [webchat@28-156.gtt-net.cz] has quit. (Quit: webchat.esper.net)
#79 [05:39] * Java [webchat@217.170.203.129] has joined #minecrafthelp
#80 [05:41] <Java> I've had this issue for the last i would say 2 weeks where i cant log in to my minecraft account. I cant log in on the website and I cant log in on the launcher, I can however log in to the mojang website and ive tried to reset my password. As I said ive had this issue for some time now, it first started about two weeks ago, but then i went away fo
#81 [05:41] <Java> r a while and when i came back i logged in perfectly. But now the same issue is back.
#82 [05:43] * Julryd [webchat@c83-254-176-204.bredband.comhem.se] has joined #minecrafthelp
#83 [05:43] <Julryd> a
#84 [05:44] * Julryd [webchat@c83-254-176-204.bredband.comhem.se] has quit. (Client Quit)
#85 [05:53] * shaun [webchat@ppp118-208-240-204.bras1.hba2.internode.on.net] has joined #minecrafthelp
#86 [06:00] <shaun> good afternoon i have tried to log in several times on my new computer, but apparently my account doesn't exist anymore i haven't logged in for a while but i have read since minecraft has swapped to mojang this has been an issue for many people, is there a way to restore my account?
#87 [06:02] * Piterix3 [webchat@185.238.122.21] has joined #minecrafthelp
#88 [06:04] <Piterix3> Hello I have problem that I was not able to login in my first account mail and I have write to the support what to do and is there any possibility to change than mail. After 5 days I recive mail that they have migrate my account and Now I cannot even login in that account what to do next ?
#89 [06:04] * korean1 [webchat@175.201.98.18] has joined #minecrafthelp
#90 [06:04] <korean1> hi
#91 [06:06] <korean1> i buy and have e-mail about payment id
#92 [06:06] <korean1> but i can only demo
#93 [06:07] * rhettroy12 [webchat@cpe-203-40-53-175.nb05.nsw.asp.telstra.net] has joined #minecrafthelp
#94 [06:07] * mild55 [webchat@123.142.84.51] has joined #minecrafthelp
#95 [06:07] * Hansen [webchat@140.213.43.17] has joined #minecrafthelp
#96 [06:07] <rhettroy12> not getting reset password emails?
#97 [06:08] <Hansen> hello
#98 [06:08] <korean1> i buy today, my money out . but i can only demo
#99 [06:09] * mild55 [webchat@123.142.84.51] has quit. (Client Quit)
#100 [06:09] <korean1> correct e-mail and correct payment id
#101 [06:09] <Hansen> i cant login the minecraft launcher, it says that my password is invalid
#102 [06:09] <Hansen> but i already reset the password but it still says invalid
#103 [06:09] * korean1 [webchat@175.201.98.18] has quit. (Quit: webchat.esper.net)
#104 [06:12] * rhettroy12 [webchat@cpe-203-40-53-175.nb05.nsw.asp.telstra.net] has quit. (Client Quit)
#105 [06:12] * rhettroy12 [webchat@cpe-203-40-53-175.nb05.nsw.asp.telstra.net] has joined #minecrafthelp
#106 [06:14] * Nick7 [webchat@p4FEEA611.dip0.t-ipconnect.de] has joined #minecrafthelp
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#109 [06:15] <Nick7> Hi i have the problem that I`m not able to log into my account from the mc-launcher
#110 [06:15] * rhettroy12 [webchat@cpe-203-40-53-175.nb05.nsw.asp.telstra.net] has quit. (Client Quit)
#111 [06:15] <Nick7> It just say invalid username or password
#112 [06:17] * Anarchy [webchat@c-67-183-237-119.hsd1.wa.comcast.net] has quit. (Quit: webchat.esper.net)
#113 [06:26] <Greymagic27> ??> Nick7 tools/hjt
#114 [06:26] <Absol> Nick7: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#115 [06:26] <Absol> Nick7: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#116 [06:27] * ESKERE [webchat@140.213.43.17] has joined #minecrafthelp
#117 [06:27] <Nick7> Ok thx, i will do that
#118 [06:28] <Nick7> HijackThis is an .exe file but I use Mac, are there any alternatives for Mac?
#119 [06:29] <McGamer196> hello guys
#120 [06:29] <McGamer196> can i get help?
#121 [06:29] <Greymagic27> Nick7, Ah I see. Can you disable any VPNs, adblockers, paretnal control software or anti viruses you may be using?
#122 [06:29] <Greymagic27> McGamer196, Sure. What's the issue?
#123 [06:30] <Nick7> everything disabled, but still not working... the password and email is working on mojang website and I can login from any other pc
#124 [06:30] <McGamer196> i can't log in to my account because when i try then it says that there is an error
#125 [06:30] <Nick7> just on this one pc i got the problem
#126 [06:30] <ESKERE> hello im having the same problem
#127 [06:30] <Greymagic27> McGamer196, What's the error?
#128 [06:30] <Greymagic27> ESKERE, ^
#129 [06:31] <Greymagic27> Nick7, Can you log in on here and see if it says you own the game: https://account.mojang.com/login
#130 [06:31] <ESKERE> i cant login at the minecraft launcher and the minecraft website
#131 [06:31] <Greymagic27> ??> ESKERE tools/hjt
#132 [06:31] <ESKERE> but i can login on mojang
#133 [06:31] <Absol> ESKERE: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#134 [06:31] <Absol> ESKERE: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#135 [06:31] <McGamer196> it says that an error prevented my request from being processed
#136 [06:32] <Nick7> yes on https://account.mojang.com/login I can login and I also see the game Minecraft (Java Edition for Pc/Mac)
#137 [06:32] <Greymagic27> McGamer196, Run the tool I linked above for ESKERE
#138 [06:32] <Greymagic27> Nick7, Hmm. I'm not an expert on Mac so I'm afraid I can't help further. If you're willing to wait another volunteer who knows a little more about mac than I do may be able to help further
#139 [06:33] <McGamer196> here i can log in
#140 [06:33] <Java> I suppose i'll run HijackThis as well seeing as how i got the same problem
#141 [06:33] <Nick7> Ok then I will wait, thanks for trying : )
#142 [06:33] <Greymagic27> Nick7, No problem.
#143 [06:33] <Greymagic27> ??> McGamer196 tools/hjt
#144 [06:33] <Absol> McGamer196: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#145 [06:33] <Absol> McGamer196: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#146 [06:34] * Java [webchat@217.170.203.129] has quit. (Quit: webchat.esper.net)
#147 [06:34] <McGamer196> Greymagic27 what is tools/hjt?
#148 [06:34] * Java [webchat@217.170.203.129] has joined #minecrafthelp
#149 [06:34] <Greymagic27> McGamer196, Ignore that as it's just an internal command. Instead follow the output from Absol
#150 [06:35] <McGamer196> ookay
#151 [06:35] * eskere [webchat@140.213.43.17] has joined #minecrafthelp
#152 [06:36] <McGamer196> Absol there is an error
#153 [06:36] <Greymagic27> McGamer196, What's the error?
#154 [06:36] <Java> I got a pastebin of my Hijack system files, iæve got the same problems as some of these toher guys where i cant log in to the launcher or the official website but i can log in to the mojan website. Shall i post the pastebin link here or?
#155 [06:36] <Greymagic27> Java, Yes please. Go ahead and send the link here
#156 [06:36] <eskere> hello can u help me?
#157 [06:36] <Java> https://paste.ubuntu.com/p/RcMtYBKSMk/
#158 [06:36] <Greymagic27> ??> eskere tools/hjt
#159 [06:36] <Absol> eskere: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#160 [06:36] <Absol> eskere: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#161 [06:36] <McGamer196> it says that for some reason my System denied write acess to the Hosts file
#162 [06:37] <Greymagic27> McGamer196, Could you close the tool and make sure to run it as administrator?
#163 [06:37] <Greymagic27> Java, Remove avast secureline
#164 [06:38] * Java [webchat@217.170.203.129] has quit. (Client Quit)
#165 [06:38] <McGamer196> Greymagic27 i need help what should i do ?
#166 [06:38] <Greymagic27> McGamer196, Could you close the tool and make sure to run it as administrator?
#167 [06:38] <eskere> https://paste.ubuntu.com/p/27sjy7MR8f/
#168 [06:38] * Java [webchat@ti0062q160-0398.bb.online.no] has joined #minecrafthelp
#169 [06:38] <McGamer196> Greymagic27i wrote to you in private
#170 [06:39] <Java> Alrighty, i have removed secureline, do I have to do anything else?
#171 [06:39] <Greymagic27> ??> eskere win/hosts/edit
#172 [06:39] <Absol> eskere: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#173 [06:39] <Absol> eskere: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#174 [06:39] <Greymagic27> eskere, Remove any entry containing the word mojang
#175 [06:39] <Greymagic27> Java, Great. Could you disable avast for the time being so we can be sure it's not causing issues?
#176 [06:39] * Piterix3 [webchat@185.238.122.21] has quit. (Quit: webchat.esper.net)
#177 [06:40] <Java> Yeah that shouldnt be a påroblem.
#178 [06:40] * Java [webchat@ti0062q160-0398.bb.online.no] has quit. (Client Quit)
#179 [06:41] * Java [webchat@ti0062q160-0398.bb.online.no] has joined #minecrafthelp
#180 [06:41] <Java> I've disabled Avast now
#181 [06:41] <Greymagic27> Java, Welcome back. Could you try logging into minecraft now?
#182 [06:42] <eskere> so in the notepad i erase every mojang word?
#183 [06:42] <Greymagic27> eskere, Erase the two lines with the word 'mojang' in them. Yes.
#184 [06:42] <Java> Yeah, i'll give it a go give me a sec
#185 [06:43] <eskere> i have erased the mojang words
#186 [06:43] <Java> Damn, looks like that worked. Is there anything I can do to make sure Avast doesnt mess up my game again? OÆr do I have to get a new antivirus sotware?
#187 [06:43] <Greymagic27> eskere, Great! Save the file by pressing CTRL+S and then change your minecraft password
#188 [06:44] <Greymagic27> Java, You should be able to enable avast again
#189 [06:45] <Java> So If this happens again, shall i just deactivate Avast, then reactivate it when i've managed to log in to minecraft?
#190 [06:46] <Greymagic27> Java, Either that or uninstall avast and use another AV. I'd recommend either sticking with windows defender or download malwarebytes if you were to uninstall avast
#191 [06:46] * Nick7 [webchat@p4FEEA611.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#192 [06:47] <Java> Alright, i appreciate the help, have a good day
#193 [06:47] <eskere> i already changed my password but it still says invalid
#194 [06:47] <Greymagic27> Java, You as well!
#195 [06:47] <Greymagic27> eskere, Can you send another hijackthis log?
#196 [06:47] <eskere> ok let me send it
#197 [06:48] <eskere> https://paste.ubuntu.com/p/p822vYTrJB/
#198 [06:49] <Greymagic27> The entries are still there. You need to remove the whole line. Not just the word 'mojang'
#199 [06:50] <eskere> oh ok my bad
#200 [06:51] <McGamer196> Absol what should i do with the copied text from the note?
#201 [06:51] <Greymagic27> ??> McGamer196 paste
#202 [06:51] <Absol> McGamer196: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#203 [06:52] <eskere> thanks it work
#204 [06:52] <Greymagic27> eskere, No problem. Enjoy playing and don't use MCLeaks again
#205 [06:52] <McGamer196> https://paste.ubuntu.com/p/W6gyw5XM3S/
#206 [06:52] <McGamer196> Absol McGamer196 https://paste.ubuntu.com/p/W6gyw5XM3S/
#207 [06:52] <Greymagic27> ??> McGamer196 win/hosts/edit
#208 [06:52] <Absol> McGamer196: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#209 [06:52] <Absol> McGamer196: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#210 [06:53] <Greymagic27> McGamer196, Remove any entry containing the word mojang
#211 [06:56] <Greymagic27> McGamer196, Follow the steps sent above by Absol to gain access to your host file
#212 [06:56] <McGamer196> okay
#213 [07:02] * McGamer196 [webchat@82-78-19-80.rdsnet.ro] has quit. (Quit: webchat.esper.net)
#214 [07:04] * McGamer196 [webchat@82-78-19-80.rdsnet.ro] has joined #minecrafthelp
#215 [07:06] <McGamer196> Absol hello, can you tell me again what i have to write in the notepad file
#216 [07:07] <McGamer196> guys ?
#217 [07:08] * Phoenix [webchat@ppp-44-166.25-151.wind.it] has quit. (Quit: webchat.esper.net)
#218 [07:10] * DimaGaming [webchat@79.173.120.47] has joined #minecrafthelp
#219 [07:11] <DimaGaming> Hello, I have a problem in the latest update launcher. I had an account with the nickname DimaGaming, but for some reason when I logged in to the liner under my login from this nickname, I had a demo of the game and nickname Player. Previously, before this update, I could safely play under the nickname DimaGaming on licensed servers. Can you someho
#220 [07:11] <DimaGaming> w solve this problem?
#221 [07:13] <McGamer196> please guys could you help ?
#222 [07:16] * Leslie [webchat@c-73-86-64-36.hsd1.md.comcast.net] has joined #minecrafthelp
#223 [07:16] <Leslie> Hello, I bought Minecraft (The full version) and when I went to buy Minecoins it said I had to buy the full version? It gave me a starter pack and a master pack to choose from.
#224 [07:19] * daniel12121 [webchat@dynamic-37-142-3-88.hotnet.net.il] has joined #minecrafthelp
#225 [07:19] <daniel12121> hleo
#226 [07:19] <daniel12121> ?
#227 [07:20] <Leslie> Hi
#228 [07:20] <daniel12121> when i lunch the game is say the game crash why?
#229 [07:20] <Leslie> Try restarting your computer?
#230 [07:20] <McGamer196> yes
#231 [07:20] <McGamer196> that could work
#232 [07:20] <daniel12121> i try not help
#233 [07:21] <Leslie> Why don't you re-download the game?
#234 [07:21] <McGamer196> then wait while the operators come back
#235 [07:21] <daniel12121> i try
#236 [07:21] <daniel12121> its not work why the game is crash 2 days
#237 [07:22] <daniel12121> i re dowlond and restart and all (i try to dawlond java its its not work)
#238 [07:22] <daniel12121> i am not have java...
#239 [07:22] <Leslie> Do a system refresh then
#240 [07:23] <daniel12121> what?
#241 [07:23] <Leslie> If you have a malware on your computer, try checking for viruses/
#242 [07:24] <daniel12121> i am not have viruses
#243 [07:24] <daniel12121> waht i need to do the game crash when i lunch
#244 [07:25] <daniel12121> i can send a picture?
#245 [07:26] <daniel12121> helo?
#246 [07:26] <daniel12121> i need help please
#247 [07:26] * Leslie [webchat@c-73-86-64-36.hsd1.md.comcast.net] has quit. (Quit: webchat.esper.net)
#248 [07:26] * daniel12121 [webchat@dynamic-37-142-3-88.hotnet.net.il] has quit. (Quit: webchat.esper.net)
#249 [07:28] <McGamer196> i need help too
#250 [07:29] * d2 [webchat@dynamic-37-142-3-88.hotnet.net.il] has joined #minecrafthelp
#251 [07:29] <d2> helo
#252 [07:30] <McGamer196> hi
#253 [07:30] <d2> my game is crash when i lunch why? i try to restart and i delete the game what i need to do
#254 [07:31] <d2> what to do?
#255 [07:33] <DimaGaming> Hello, I have a problem in the latest update launcher. I had an account with the nickname DimaGaming, but for some reason when I logged in to the liner under my login from this nickname, I had a demo of the game and nickname Player. Previously, before this update, I could safely play under the nickname DimaGaming on licensed servers. Can you someho
#256 [07:33] <DimaGaming> w solve this problem?
#257 [07:33] <d2> my game is crash when i lunch why? i try to restart and i delete the game what i need to do
#258 [07:37] * kelvin [webchat@bb115-66-49-153.singnet.com.sg] has joined #minecrafthelp
#259 [07:38] <kelvin> hi
#260 [07:38] <d2> hi u can help me
#261 [07:38] <d2> my game is crash when i lunch why? i try to restart and i delete the game what i need to do
#262 [07:38] <kelvin> i cant even log into the game..
#263 [07:38] <kelvin> i bought minecraft a few days ago but still cant log in everyday i try
#264 [07:38] <d2> i cant lunch the game is crash and it say is crash
#265 [07:39] <d2> and mineckraft,net not help
#266 [07:39] <kelvin> try deleting minecraft itself
#267 [07:39] <kelvin> type %appdata% in your data folder
#268 [07:39] <d2> i try 4 times
#269 [07:39] <kelvin> delete .minecraft folder
#270 [07:39] <d2> ok
#271 [07:39] <kelvin> and redownload from minecraft.net
#272 [07:39] <d2> ok
#273 [07:40] <d2> i cant
#274 [07:41] <d2> they say try again
#275 [07:41] * Reepicheep19 [webchat@174-084-138-223.dhcp.chtrptr.net] has joined #minecrafthelp
#276 [07:41] <d2> %appdata%
#277 [07:41] <d2> my game is crash when i lunch why? i try to restart and i delete the game what i need to do
#278 [07:41] <d2> my game is crash when i lunch why? i try to restart and i delete the game what i need to do
#279 [07:41] <kelvin> then im not sure buddty
#280 [07:42] <Reepicheep19> I am trying to play Minecraft which I just bought yesterday, but it will only let me play in demo mode. I already have a username, so I don't know what to do.
#281 [07:43] * Reepicheep19 [webchat@174-084-138-223.dhcp.chtrptr.net] has quit. (Client Quit)
#282 [07:43] * Tobi [webchat@193-80-220-124.adsl.highway.telekom.at] has joined #minecrafthelp
#283 [07:43] <Tobi> Hello
#284 [07:43] <kelvin> hello
#285 [07:43] <kelvin> anyones got any idea with my problem
#286 [07:43] <kelvin> i cant seem to log in to minecraft
#287 [07:44] <Tobi> Greymagic27 have you a phone support
#288 [07:44] <kelvin> today is my 3rd day being unable to log in
#289 [07:44] * Tobi [webchat@193-80-220-124.adsl.highway.telekom.at] has quit. (Client Quit)
#290 [07:45] <d2> my game is crash when i lunch why? i try to restart and i delete the game what i need to do please help me
#291 [07:47] * Tobi [webchat@193-80-220-124.adsl.highway.telekom.at] has joined #minecrafthelp
#292 [07:47] <Tobi> Hello
#293 [07:47] <d2> my game is crash when i lunch why? i try to restart and i delete the game what i need to do
#294 [07:48] <Greymagic27> ??> DimaGaming launcher/relog
#295 [07:48] <Absol> DimaGaming: Click your Minecraft username (or email address) in the upper left part of the launcher, select Log out, then re-enter your info and try the game again.
#296 [07:48] <Greymagic27> ??> d2 launcher/log
#297 [07:48] <Absol> d2: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#298 [07:49] <Greymagic27> kelvin, What does it say when you try to login?
#299 [07:49] <Tobi> Greymagic27 Hello my account is stolen
#300 [07:49] <Greymagic27> Tobi, What's the issue?
#301 [07:49] <Greymagic27> ??> Tobi account/send-emai
#302 [07:49] <Greymagic27> ??> Tobi account/send-email
#303 [07:49] <Absol> Tobi: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#304 [07:49] <Absol> Tobi: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#305 [07:49] * Tobi [webchat@193-80-220-124.adsl.highway.telekom.at] has quit. (Client Quit)
#306 [07:50] <Greymagic27> ??> McGamer196 tools/hjt
#307 [07:50] <Absol> McGamer196: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#308 [07:50] <Absol> McGamer196: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#309 [07:50] <kelvin> Greymagic27, i cant seem to even click log in on minecraft.net and when i try to log in in minecraft launcher, it says "invalid username or password" after countless tries. i can log in successfully however on another computer of a friend of mine.
#310 [07:50] <Greymagic27> ??> kelvin tools/hjt
#311 [07:50] <Absol> kelvin: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#312 [07:50] <Absol> kelvin: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#313 [07:52] <kelvin> https://paste.ubuntu.com/p/TG42YjYxnp/
#314 [07:52] <Greymagic27> ??> kelvin win/hosts/edit
#315 [07:52] <Absol> kelvin: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#316 [07:52] <Absol> kelvin: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#317 [07:52] <Greymagic27> Remove any line containing the word mojang
#318 [07:53] <DimaGaming> Hello, I have a problem in the latest update launcher. I had an account with the nickname DimaGaming, but for some reason when I logged in to the liner under my login from this nickname, I had a demo of the game and nickname Player. Previously, before this update, I could safely play under the nickname DimaGaming on licensed servers. Can you someho
#319 [07:53] <DimaGaming> w solve this problem?
#320 [07:54] <kelvin> alright do i save the notepad?
#321 [07:54] <McGamer196> Absol https://paste.ubuntu.com/p/hj3GFYrWV7/
#322 [08:02] * Declan [webchat@cpe-101-188-145-12.vb03.vic.asp.telstra.net] has joined #minecrafthelp
#323 [08:02] <Declan> I need help migrating my legacy account to a mojang account
#324 [08:02] <Declan> I don't remember what email I used 7 years ago
#325 [08:03] <d2> i need help the game is crash when i lunch the game
#326 [08:03] * Nick [webchat@210.195.120.212] has joined #minecrafthelp
#327 [08:03] * Nick is now known as Guest3840
#328 [08:03] <d2> i need help the game is crash when i lunch the game
#329 [08:08] <DimaGaming> It did not help me to reload the launcher
#330 [08:09] * Declan [webchat@cpe-101-188-145-12.vb03.vic.asp.telstra.net] has quit. (Quit: webchat.esper.net)
#331 [08:11] * Nick [webchat@143.179.102.248] has joined #minecrafthelp
#332 [08:11] * Nick is now known as Guest15537
#333 [08:11] <Guest15537> Hello, i just wanted to play minecraft after 2 years.. but i forgot the email thay i played on, i remember my username
#334 [08:12] * Guest15537 [webchat@143.179.102.248] has quit. (Client Quit)
#335 [08:14] <McGamer196> https://paste.ubuntu.com/p/hj3GFYrWV7/
#336 [08:14] <McGamer196> Absol
#337 [08:15] * _SpyPie_ [webchat@eth178.neoplus.adsl.tpnet.pl] has joined #minecrafthelp
#338 [08:15] * Guest3840 [webchat@210.195.120.212] has quit. (Quit: webchat.esper.net)
#339 [08:15] * eskere [webchat@140.213.43.17] has quit. (Quit: webchat.esper.net)
#340 [08:23] * d2 [webchat@dynamic-37-142-3-88.hotnet.net.il] has quit. (Quit: webchat.esper.net)
#341 [08:24] <Greymagic27> DimaGaming, Does it say your name has changed on https://account.mojang.com/login
#342 [08:24] <Greymagic27> McGamer196, Those entries are still in your host file. You need to remove them
#343 [08:25] <Greymagic27> ??> McGamer196 win/hosts/edit
#344 [08:25] <Absol> McGamer196: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#345 [08:25] <Absol> McGamer196: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#346 [08:26] <Greymagic27> Once you've done that I'd like you to run this tool:
#347 [08:26] <Greymagic27> ??> McGamer196 av/adwcleaner
#348 [08:26] <Absol> McGamer196: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#349 [08:26] <Absol> McGamer196: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#350 [08:26] <McGamer196> Greymagic27 i have to remove them from the note and THEN copy and paste?
#351 [08:27] <Greymagic27> McGamer196, You don't need to copy and paste anything. Just remove the two entries containing the word 'mojang' from your host file. Save your host file by pressing CTRL+s and then change your minecraft password
#352 [08:27] <kelvin> hi greymagic
#353 [08:27] <kelvin> i've removed the lines containing "mojang" in my notepad
#354 [08:27] <kelvin> what do i do now?
#355 [08:27] <Greymagic27> kelvin, Great. Press CTRL+S to save the file and then change your minecraft password
#356 [08:28] <kelvin> alrighty
#357 [08:28] * DimaGaming [webchat@79.173.120.47] has quit. (Quit: webchat.esper.net)
#358 [08:30] <kelvin> HEY!
#359 [08:30] <Greymagic27> ?
#360 [08:30] <kelvin> holy s**t it works!
#361 [08:30] <kelvin> thank you buddy!
#362 [08:30] <kelvin> are you an actual person?
#363 [08:31] <Greymagic27> kelvin, Yes :P
#364 [08:31] <kelvin> thank you so so much bud!
#365 [08:31] <kelvin> god bless you
#366 [08:31] <Greymagic27> If you've not changed your password already, make sure to do that. And don't use MCLeaks again!
#367 [08:31] <kelvin> I've never used Mcleaks
#368 [08:31] <Greymagic27> kelvin, At one point someone on your PC has visited the site
#369 [08:31] <kelvin> alrights man!
#370 [08:31] <McGamer196> Greymagic27 is it better now ?\
#371 [08:31] <McGamer196> https://paste.ubuntu.com/p/syXkMQtvS5/
#372 [08:31] <kelvin> thank you so so much
#373 [08:32] <Greymagic27> McGamer196, You need to remove the entry. Not just the word 'mojang'
#374 [08:32] <Greymagic27> kelvin, No problem :D
#375 [08:33] * techno156 [~techno156@137.154.29.123] has quit. (Quit: Leaving)
#376 [08:33] * Lord_of_Life_ [~Lord@77.28.160.149] has joined #minecrafthelp
#377 [08:33] <McGamer196> https://paste.ubuntu.com/p/ZzMwFVKTG9/
#378 [08:33] <kelvin> i hope you have a good day
#379 [08:33] <Greymagic27> kelvin, You as well
#380 [08:34] <Greymagic27> McGamer196, That's great. They're gone. Could you next run this tool?
#381 [08:34] <Greymagic27> ??> McGamer196 av/adwcleaner
#382 [08:34] <Absol> McGamer196: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#383 [08:34] <Absol> McGamer196: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#384 [08:34] <kelvin> im so grateful for you
#385 [08:34] <McGamer196> i should ran adwcleaner?
#386 [08:34] <Greymagic27> McGamer196, Yes please
#387 [08:34] <McGamer196> Greymagic27
#388 [08:34] <McGamer196> okay
#389 [08:35] <McGamer196> i dont have it i will download it
#390 [08:35] <McGamer196> okay ? Greymagic27
#391 [08:35] <Greymagic27> McGamer196, Go ahead and download it then follow these steps: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#392 [08:35] * Lord_of_Life [~Lord@46.217.14.121] has quit. (Ping timeout: 190 seconds)
#393 [08:36] <McGamer196> is the apps name malwarebytes adwcleaner?
#394 [08:37] <McGamer196> Greymagic27
#395 [08:37] <Greymagic27> McGamer196, https://downloads.malwarebytes.com/file/adwcleaner
#396 [08:37] * m_ [webchat@n114-74-189-109.sbr2.nsw.optusnet.com.au] has joined #minecrafthelp
#397 [08:37] * m_ [webchat@n114-74-189-109.sbr2.nsw.optusnet.com.au] has quit. (Client Quit)
#398 [08:38] <McGamer196> I have started scanning Greymagic27
#399 [08:38] <McGamer196> Clean & Repair ? Greymagic27
#400 [08:39] <Greymagic27> McGamer196, Yes.
#401 [08:39] <McGamer196> Clean and restart now or later? Greymagic27
#402 [08:39] <Greymagic27> McGamer196, Restart now
#403 [08:39] <McGamer196> okay
#404 [08:39] * McGamer196 [webchat@82-78-19-80.rdsnet.ro] has quit. (Quit: webchat.esper.net)
#405 [08:41] * McGamer196 [webchat@82-78-19-80.rdsnet.ro] has joined #minecrafthelp
#406 [08:41] <McGamer196> Hello
#407 [08:41] <McGamer196> i am back Greymagic27
#408 [08:41] <McGamer196> what should i do now ?
#409 [08:42] * billy [webchat@host-92-15-2-107.as43234.net] has joined #minecrafthelp
#410 [08:42] <Greymagic27> McGamer196, Reset your minecraft password and then try to log in
#411 [08:42] <McGamer196> I have do the Clean&Repair now
#412 [08:43] <McGamer196> okay
#413 [08:43] <billy> hello
#414 [08:43] <Greymagic27> billy, Hey. How can we help?
#415 [08:43] <billy> im having proberlems when ever I laod up Minecraft from the launcher
#416 [08:43] <Greymagic27> billy, What's the problem?
#417 [08:43] <billy> it keeps crashing and taking me back to the launcher
#418 [08:44] <Greymagic27> ??> billy launcher/log
#419 [08:44] <Absol> billy: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#420 [08:44] <billy> its called the Minecraft launcher where you can change your skin
#421 [08:44] <Greymagic27> billy, Follow the steps sent above by Absol
#422 [08:44] <billy> sometimes it works and sometimes it crashes but most of the time it ends in a crash
#423 [08:44] <billy> okay thanks
#424 [08:45] <McGamer196> Greymagic27 it still doesnt work
#425 [08:45] <McGamer196> :(
#426 [08:45] <Greymagic27> McGamer196, Send another hijackthis report
#427 [08:46] <McGamer196> okay
#428 [08:47] <McGamer196> Greymagic27 https://paste.ubuntu.com/p/Dp7CJcMPVR/
#429 [08:47] <Greymagic27> ??> McGamer196 av/mcafee/uninstall
#430 [08:47] <Absol> McGamer196: To completely uninstall McAfee products, download and run the MCPR Tool found under Step 2 here: https://service.mcafee.com/FAQDocument.aspx?id=TS101331
#431 [08:47] <billy> hello again?
#432 [08:47] <Greymagic27> billy, I'm still here. Have you pasted the crash report?
#433 [08:48] <billy> where should I paste it
#434 [08:48] <Greymagic27> ??> billy paste
#435 [08:48] <Absol> billy: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#436 [08:48] <billy> ive copied the hole page
#437 [08:48] <billy> so I click the link and?
#438 [08:48] <Greymagic27> billy, Paste the crash report into the 'content' box and then put a name in the 'poster' box
#439 [08:49] <Greymagic27> After that, hit 'paste!' and send the URL you get
#440 [08:49] <billy> thanks will do
#441 [08:49] <billy> so I have to put my user name and stuff in
#442 [08:49] <Greymagic27> billy, Any name will do
#443 [08:49] <billy> im confused
#444 [08:49] <billy> its not my Minecraft user name then?
#445 [08:50] <Greymagic27> billy, It doesn't matter what name you put
#446 [08:50] * McGamer196 [webchat@82-78-19-80.rdsnet.ro] has quit. (Quit: webchat.esper.net)
#447 [08:50] <billy> will u be viewing this?
#448 [08:50] <Greymagic27> billy, Once you send the URL here. I'll be able to take a look
#449 [08:50] <billy> so ill call my name billy then?
#450 [08:50] <billy> will that m ake it easier for you
#451 [08:51] <Greymagic27> It doesn't matter what name you put :P - It won't make any difference
#452 [08:51] <billy> I have done it
#453 [08:51] <Greymagic27> billy, Great. Can you send the URL here?
#454 [08:51] <billy> ofc
#455 [08:52] <billy> https://paste.ubuntu.com/p/XvCdkDDbHF/
#456 [08:52] <Greymagic27> billy, Remove the resoucepack you're currently using from your resourcepack folder
#457 [08:52] <Greymagic27> ??> billy win/.minecraft
#458 [08:52] <Absol> billy: To get at Minecraft's locally stored files on Windows, press Win+R, and in the window that appears, type %AppData%\.minecraft and click OK.
#459 [08:53] <billy> frick I love that pack
#460 [08:54] <billy> ive done it
#461 [08:54] * McGamer196 [webchat@82-78-19-80.rdsnet.ro] has joined #minecrafthelp
#462 [08:54] <McGamer196> Greymagic27
#463 [08:55] <McGamer196> i cant find that antivirus
#464 [08:55] <billy> is that it?
#465 [08:55] <McGamer196> i have avast antivirus
#466 [08:59] <billy> Greymagic27 does this mean I can not use a texture pack
#467 [09:02] <billy> new proberlem
#468 [09:04] <McGamer196> there is a problem for me too but we have to wait while Greymagic27 comes back
#469 [09:07] <billy> ight
#470 [09:08] * II [webchat@39-12-62-111.adsl.fetnet.net] has quit. (Quit: webchat.esper.net)
#471 [09:12] * Yeet [webchat@172-242-151-201.cust.exede.net] has joined #minecrafthelp
#472 [09:12] <Yeet> I can't get into minexraft!!
#473 [09:13] <Yeet> Help
#474 [09:13] <Yeet> Help
#475 [09:13] <Yeet> Help
#476 [09:13] * Absol kicked Yeet from #minecrafthelp (Reason: eet :Stop spamming)
#477 [09:14] * Alexis [webchat@172-242-151-201.cust.exede.net] has joined #minecrafthelp
#478 [09:15] <Alexis> I can't get into Minecraft it will work for a while then the screen will turn black!?
#479 [09:15] <Alexis> Plz help me
#480 [09:20] <Greymagic27> billy, What's the new problem?
#481 [09:20] <Greymagic27> McGamer196, Your hijackthis log states that you have mcafee installed. Run this tool to emove it
#482 [09:20] <Greymagic27> ??> McGamer196 av/mcafee/uninstall
#483 [09:20] <Absol> McGamer196: To completely uninstall McAfee products, download and run the MCPR Tool found under Step 2 here: https://service.mcafee.com/FAQDocument.aspx?id=TS101331
#484 [09:30] <McGamer196> i can't see McAfee just McAfee Web Advisor
#485 [09:30] <McGamer196> Greymagic27
#486 [09:32] <Greymagic27> McGamer196, Use the tool. It will uninstall any trace of mcafee
#487 [09:33] <McGamer196> MCPR ?? Greymagic27
#488 [09:33] <Greymagic27> McGamer196, Yes. The MCPR tool
#489 [09:33] <McGamer196> okay
#490 [09:33] <McGamer196> i am downloading now
#491 [09:35] * teiii [webchat@208.79.77.94] has joined #minecrafthelp
#492 [09:35] * _Sjorskeeh_ [webchat@84-29-49-83.cable.dynamic.v4.ziggo.nl] has joined #minecrafthelp
#493 [09:35] <teiii> so i got an email that told me my account migrated onto mojang but i cant log in with my email?
#494 [09:35] <teiii> i had to make an entirely new account and they didn't sync up
#495 [09:36] <teiii> plz send help
#496 [09:36] <Greymagic27> ??> teiii account/send-email
#497 [09:36] <Absol> teiii: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#498 [09:36] <Absol> teiii: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#499 [09:37] <McGamer196> Greymagic27 should i restart now ?
#500 [09:37] <Greymagic27> McGamer196, Yes please.
#501 [09:37] <McGamer196> i am done with the removal
#502 [09:37] <McGamer196> okay
#503 [09:37] * teiii [webchat@208.79.77.94] has quit. (Client Quit)
#504 [09:38] <_Sjorskeeh_> Hi, I just put the screen resolution up on my minecraft but now my desktop is giving me an error that say's: Screen resolution not supported. So now i can't put the resolution back down. What can I do???
#505 [09:38] <_Sjorskeeh_> plss help
#506 [09:38] <Greymagic27> _Sjorskeeh_, Go into the profile you're using and change the resolution box to your monitor res
#507 [09:38] <_Sjorskeeh_> how??
#508 [09:39] <Greymagic27> Open the launcher --> Click 'Installations' --> Click on the profile you're using --> Set the Resolution box to 'auto' and click save
#509 [09:39] * McGamer196 [webchat@82-78-19-80.rdsnet.ro] has joined #minecrafthelp
#510 [09:39] <McGamer196> Greymagic27 i am back
#511 [09:39] <McGamer196> what do i have to do now ?
#512 [09:40] <Greymagic27> McGamer196, Welcome back. Could you try minecraft now?
#513 [09:40] <McGamer196> yes i will try to log in
#514 [09:41] <McGamer196> Greymagic27 :(
#515 [09:41] <McGamer196> it doesn't work
#516 [09:41] <McGamer196> :(
#517 [09:41] <McGamer196> i am so sad now
#518 [09:41] <Greymagic27> ??> McGamer196 tools/hjt
#519 [09:41] <Absol> McGamer196: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#520 [09:41] <Absol> McGamer196: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#521 [09:42] <McGamer196> Greymagic27 https://paste.ubuntu.com/p/xHFDxnrtJp/
#522 [09:43] <Greymagic27> McGamer196, Can I ask, Did you host file contain any other writing when you removed the two mojang entries?
#523 [09:44] <McGamer196> Greymagic27 what other writing ?
#524 [09:44] <Greymagic27> ??> McGamer196 win/hosts
#525 [09:44] <Absol> McGamer196: You may have a problem with your hosts file, which overrides DNS queries. Please follow the following directions:
#526 [09:44] <Absol> McGamer196: Press Win+R. In the window that appears, enter "%SystemRoot%\System32\drivers\etc", and press Enter. In the window that appears you will see a file, "hosts". Open that file in Notepad, copy the contents onto https://paste.ubuntu.com, and give us the resulting URL.
#527 [09:46] <McGamer196> Here https://paste.ubuntu.com/p/djwzrNrdDK/ Greymagic27
#528 [09:46] <Greymagic27> McGamer196, Remove the bottom two entries: 35.156.90.191 authserver.mojang.com
#529 [09:46] <Greymagic27> // 35.156.90.191 sessionserver.mojang.com
#530 [09:46] <Greymagic27> Ignore the double slash. That was me trying to do some formatting which went wrong :P
#531 [09:46] <_Sjorskeeh_> Greymagic27 it doesnt work
#532 [09:47] <McGamer196> the whole entry or just the numbers ?
#533 [09:47] <Greymagic27> McGamer196, The whole entry
#534 [09:47] <McGamer196> okay
#535 [09:47] <McGamer196> done Greymagic27
#536 [09:47] <McGamer196> now what?
#537 [09:47] <Greymagic27> ??> _Sjorskeeh_ launcher/win/reinst
#538 [09:47] <Greymagic27> ??> _Sjorskeeh_ launcher/reinst/win
#539 [09:47] <Absol> _Sjorskeeh_: Go to Control Panel, and click on "Uninstall a Program" (may also be called "Programs and Features"). Then, right click on the Minecraft entry and select "Uninstall".
#540 [09:47] <Absol> _Sjorskeeh_: Afterwards, restart your PC, then download and run the .msi at https://minecraft.net/en-us/download
#541 [09:47] <Greymagic27> McGamer196, Try minecraft
#542 [09:48] <McGamer196> oh,okay
#543 [09:48] * Karen [webchat@ti0207q160-0984.bb.online.no] has joined #minecrafthelp
#544 [09:49] <McGamer196> Greymagic27 when i click on Log in nothing happens
#545 [09:49] <Greymagic27> McGamer196, Can you follow these steps again?
#546 [09:49] <Greymagic27> ??> McGamer196 win/hosts
#547 [09:49] <Absol> McGamer196: You may have a problem with your hosts file, which overrides DNS queries. Please follow the following directions:
#548 [09:49] <Absol> McGamer196: Press Win+R. In the window that appears, enter "%SystemRoot%\System32\drivers\etc", and press Enter. In the window that appears you will see a file, "hosts". Open that file in Notepad, copy the contents onto https://paste.ubuntu.com, and give us the resulting URL.
#549 [09:50] * Karen [webchat@ti0207q160-0984.bb.online.no] has quit. (Client Quit)
#550 [09:50] <McGamer196> Greymagic27 https://paste.ubuntu.com/p/sKDg95vFJw/
#551 [09:50] * Rye [webchat@198.45.138.233] has joined #minecrafthelp
#552 [09:50] <Greymagic27> The entries are still there. After you remove them you need to press CTRL+S to save the file
#553 [09:51] <McGamer196> fuck sorry i forgot
#554 [09:51] <Absol> McGamer196: Please keep it civil
#555 [09:51] <Rye> Hi! So i just updated my launcher and all of a sudden all it will do is crash when I try to run Minecraft. Is this a bug with the new launcher??
#556 [09:51] <Greymagic27> ??> Rye launcher/log
#557 [09:51] <Absol> Rye: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#558 [09:51] * _Sjorskeeh_ [webchat@84-29-49-83.cable.dynamic.v4.ziggo.nl] has quit. (Quit: webchat.esper.net)
#559 [09:53] <McGamer196> Greymagic27
#560 [09:53] <Rye> Thats not it :( My game starts to load (the bar at the bottom) but then stops and says the game has crashed
#561 [09:53] <McGamer196> why does it say i do not have permission to save it there?
#562 [09:53] <Greymagic27> ??> McGamer196 win/hosts/edit
#563 [09:53] <Absol> McGamer196: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#564 [09:53] <Absol> McGamer196: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#565 [09:53] <Greymagic27> Rye, You need to follow these steps to grab a crash log so I can take a look at your crash:
#566 [09:53] <Greymagic27> ??> Rye launcher/log
#567 [09:53] <Absol> Rye: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#568 [09:54] <Rye> my log output isnt loading anything, as if theres nothing there to load.
#569 [09:54] <Greymagic27> ??> Rye launcher/log-txt
#570 [09:54] <Absol> Rye: We need to see your full launcher log, which is created in the game directory.
#571 [09:54] <Absol> Rye: First open your .minecraft folder (If you don't know how to get there, ask), then try to launch the game. Then in the .minecraft folder open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#572 [09:55] <McGamer196> Greymagic27 it says that the file name is invalid
#573 [09:55] <Greymagic27> McGamer196, Are you entering this exactly as it's written: %SystemRoot%\System32\drivers\etc\hosts
#574 [09:56] <McGamer196> i copy pasted that and then it worked
#575 [09:57] <McGamer196> xD i must have written it wrong then
#576 [09:57] <McGamer196> now what?
#577 [09:57] <McGamer196> Greymagic27
#578 [09:58] <Greymagic27> McGamer196, Have you removed those entries and saved the file?
#579 [09:59] <Rye> https://paste.ubuntu.com/p/ms4TnZWtJJ/
#580 [09:59] <McGamer196> no,beacuse it still says that i do not have permission to save in that locaion
#581 [09:59] <McGamer196> location *
#582 [09:59] <Greymagic27> McGamer196, Did you load notepad up as administrator?
#583 [10:00] <Greymagic27> ??> Rye launcher/log
#584 [10:00] <Absol> Rye: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#585 [10:00] <Rye> I did.
#586 [10:00] <Greymagic27> Rye, Ah yes sorry. My brain is all over the place
#587 [10:00] <Greymagic27> Run this tool:
#588 [10:00] <Greymagic27> ??> Rye av/adwcleaner
#589 [10:00] * Absol kicked Greymagic27 from #minecrafthelp (Reason: reymagic27 :Stop spamming)
#590 [10:00] <Absol> Rye: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#591 [10:00] <Absol> Rye: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#592 [10:01] <Rye> ok
#593 [10:01] * Greymagic27 [~greymagic@irc.urielsalis.me] has joined #minecrafthelp
#594 [10:01] <Greymagic27> ??> Rye av/adwcleaner
#595 [10:01] <Absol> Rye: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#596 [10:01] <Absol> Rye: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#597 [10:01] <McGamer196> Greymagic27 i did what you said i need to do but it still doesn't want to let me do that
#598 [10:02] <Greymagic27> McGamer196, Where are you trying to save it?
#599 [10:02] <McGamer196> wait
#600 [10:03] <McGamer196> is it good like this ?
#601 [10:03] <McGamer196> https://paste.ubuntu.com/p/8pZYsMVpnP/
#602 [10:03] <McGamer196> i have saved it now
#603 [10:04] <Greymagic27> That's great! Try minecraft now
#604 [10:04] <McGamer196> noooooo
#605 [10:04] <McGamer196> it says that invalid emai or password
#606 [10:04] <McGamer196> should i change my password?
#607 [10:04] <Greymagic27> Yes please
#608 [10:04] <McGamer196> okay
#609 [10:05] * minelloe [webchat@51.154.110.97] has joined #minecrafthelp
#610 [10:06] <minelloe> Hello, I don't know how this works or what this exactly is but I need some help with my account. I can't log into my account. I had a premium account back in 2016/2015 or so, decided to play again after 4 years and can't log in anymore.
#611 [10:06] * Lasus [webchat@public-gprs362506.centertel.pl] has joined #minecrafthelp
#612 [10:06] <Greymagic27> minelloe, Hey. What happens when you try to login?
#613 [10:06] <minelloe> Invalid name or password
#614 [10:06] <Lasus> I cannot log in
#615 [10:06] <Greymagic27> ??> minelloe tools/hjt
#616 [10:06] <Absol> minelloe: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#617 [10:07] <Absol> minelloe: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#618 [10:07] <McGamer196> does it usually send emails this slow ?
#619 [10:07] <Lasus> i don't remember my password
#620 [10:07] <Greymagic27> McGamer196, It may take a while for it to arrive
#621 [10:07] <Greymagic27> ??> Lasus account/reset-password
#622 [10:07] <McGamer196> oh okay
#623 [10:07] <Absol> Lasus: If you need to reset your password, head to https://account.mojang.com/password. You will receive an email with password reset instructions inside.
#624 [10:07] <minelloe> Huh what's that supposed to be?
#625 [10:07] <Absol> Lasus: If you use minecraft.net accounts (you use your username to log in), the account now must be migrated first.
#626 [10:07] * RedLizard890 [webchat@c-98-229-200-208.hsd1.ma.comcast.net] has joined #minecrafthelp
#627 [10:07] <RedLizard890> Hello
#628 [10:07] <Greymagic27> RedLizard890, Hey. What's the issue?
#629 [10:07] <Greymagic27> minelloe, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information.
#630 [10:08] <Lasus> Reset password dosen't work because in my mail there is no message
#631 [10:08] <RedLizard890> Minecraft keeps on crashing
#632 [10:08] <Greymagic27> ??> Lasus account/missing-email
#633 [10:08] <minelloe> mmm I don't really trust that. I do love me some minecraft but nobody looking at my pc lol
#634 [10:08] <Lasus> even in the spam
#635 [10:08] <minelloe> How do I migrate my account?
#636 [10:09] <Greymagic27> minelloe, When you use the tool, it doesn't give us access to any programs on your PC. It will just create a list of running programs. However, if you're unsure about the tool we have another tool which will do the same thing. Would you like a link to it?
#637 [10:09] <Greymagic27> ??> Lasus account/send-email
#638 [10:09] <Lasus> but in my email is payment mail
#639 [10:09] <Absol> Lasus: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#640 [10:09] <Absol> Lasus: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#641 [10:09] <Greymagic27> ??> RedLizard890 launcher/log
#642 [10:09] <Absol> RedLizard890: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#643 [10:09] <Lasus> but i log in the game a few years ago
#644 [10:09] <RedLizard890> I've restarted my device, uninstalled
#645 [10:09] <RedLizard890> Reinstalled
#646 [10:10] <RedLizard890> I'm on mobile btw
#647 [10:10] <Greymagic27> RedLizard890, Ah. Are we talking about java edition or bedrock edition here?
#648 [10:10] <Lasus> i send an email to mojang but i whait 2 days
#649 [10:10] <Greymagic27> Lasus, Unfortunately, the wait time for account support requests is currently longer than normal. Please refer to this page: https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#650 [10:10] <McGamer196> Greymagic27 IT WORKS !!!!!!
#651 [10:10] <McGamer196> Greymagic27 THANK YOU VERY MUCH !
#652 [10:10] <McGamer196> :)
#653 [10:10] <Greymagic27> McGamer196, No problem :) Don't use MCLeaks again!
#654 [10:10] <McGamer196> I won't
#655 [10:11] * Lasus [webchat@public-gprs362506.centertel.pl] has quit. (Client Quit)
#656 [10:11] <RedLizard890> I'm on or
#657 [10:11] <minelloe> Is there a way I can find out what my old minceraft account was? Like what username I used or password?
#658 [10:11] <RedLizard890> Pc*
#659 [10:11] <minelloe> Why exactly would you want to see what's running on my pc
#660 [10:11] <RedLizard890> Pe*
#661 [10:11] <RedLizard890> Minecraft pocket edition
#662 [10:11] <Greymagic27> minelloe, Because your error is sometimes caused by programs blocking you from logging in. It's a perfectly safe tool and used for most cases here
#663 [10:12] <Greymagic27> ??> RedLizard890 bedrock/support
#664 [10:12] <Absol> RedLizard890: This channel only handles technical support for Minecraft: Java Edition, if you need help with Minecraft (Bedrock Platform) please see the resources available here https://help.mojang.com/customer/portal/articles/1175743-minecraft-support-resources. Alternatively you can try the Bedrock support forums here: https://www.minecraftforum.net/forums/support/minecraft-bedrock-support
#665 [10:12] * Stef [webchat@cpc82811-midd19-2-0-cust22.11-1.cable.virginm.net] has joined #minecrafthelp
#666 [10:12] * sgx99 [webchat@75-174-42-8.boid.qwest.net] has joined #minecrafthelp
#667 [10:13] <Stef> Hi. Basically, I can't remember the answer to my security questions cause I made them 6 years ago and my parents e-mail (that was used to sign up) has been deactivated
#668 [10:13] <Greymagic27> ??> Stef account/send-email
#669 [10:13] <McGamer196> Greymagic27 i have one more question
#670 [10:13] <Absol> Stef: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#671 [10:13] <Absol> Stef: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#672 [10:13] <Greymagic27> McGamer196, Sure. What's on your mind?
#673 [10:13] <McGamer196> Greymagic27 w=how much time is it while i get minecraft? i paid with paysafecard
#674 [10:13] <McGamer196> how*
#675 [10:14] <Greymagic27> McGamer196, What do you mean? You'll have full access to the game as you bought it and you can now log in
#676 [10:14] <McGamer196> okay
#677 [10:15] <McGamer196> Greymagic27 thanks for all the help, now i know who i need to go to if i have any more problems
#678 [10:15] <RedLizard890> I'm on an amazon fire and have Minecraft on here Absol I don't think that's my platform
#679 [10:15] <Greymagic27> No problem :) Enjoy playing!
#680 [10:15] <Stef> I have sent an e-mail but was hoping to get help here quicker
#681 [10:15] <sgx99> I had an account during the sticky piston update and I have not quite figured out what's I am trying to recover my account if that is possible
#682 [10:15] * MoritzGHG [webchat@p5B0638EB.dip0.t-ipconnect.de] has joined #minecrafthelp
#683 [10:16] <MoritzGHG> Hello
#684 [10:16] * McGamer196 [webchat@82-78-19-80.rdsnet.ro] has quit. (Quit: webchat.esper.net)
#685 [10:16] <Greymagic27> RedLizard890, Fire edition falls into the bedrock category meaning we don't support it. https://www.minecraftforum.net/forums/support/minecraft-bedrock-support // https://help.mojang.com/customer/portal/articles/1175743-minecraft-support-resources
#686 [10:16] <Greymagic27> ??> sgx99 account/send-email
#687 [10:16] <Absol> sgx99: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#688 [10:16] <Absol> sgx99: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#689 [10:16] <RedLizard890> Ok
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#693 [10:19] <Stef> Because by the looks of it I am not going to hear back from Mojang for 2 months, so I am very stuck on what to do
#694 [10:20] <sgx99> yes perhaps I wasn't heard I'm got an account during the Piston update and I have not touched it in a couple of years you were bought by now only recently doing having the time when to recover my account
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#696 [10:30] * SirAeston [webchat@137.49.38.199] has joined #minecrafthelp
#697 [10:30] <SirAeston> Hello. I cannot reset my password. My account is migrated. I know the correct email address. I'm just not getting a "reset" email to that address.
#698 [10:31] <SirAeston> There is no spam filter on the account.
#699 [10:31] * Stef [webchat@cpc82811-midd19-2-0-cust22.11-1.cable.virginm.net] has quit. (Quit: webchat.esper.net)
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#701 [10:34] <minelloe> Is there any way I can find out the username of my old premium account?
#702 [10:37] * UglyNerfHerder [webchat@71-8-165-13.dhcp.knwc.wa.charter.com] has joined #minecrafthelp
#703 [10:37] <UglyNerfHerder> I’m having an extremely annoying issue rn
#704 [10:37] <UglyNerfHerder> I paid for a Minecraft realm and I’m not able to actually create it
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#706 [10:39] * Will [webchat@c-71-194-251-225.hsd1.il.comcast.net] has joined #minecrafthelp
#707 [10:40] <Will> Hey, I was wondering if Minecraft is compatible with MacOS Mojave?
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#712 [10:57] <Breno712> hello
#713 [10:58] * Straum [webchat@cpe-120-149-226-204.wb03.wa.asp.telstra.net] has joined #minecrafthelp
#714 [10:59] <Breno712> hi
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#716 [11:01] * Hesthue [webchat@c83-248-254-232.bredband.comhem.se] has joined #minecrafthelp
#717 [11:02] <Hesthue> Is there any way to see wich username is connected to wich email. I can remember that my nick was Hesthue but caant find wich email my account is connected to. Grateful for help.
#718 [11:06] * Hesthue [webchat@c83-248-254-232.bredband.comhem.se] has quit. (Client Quit)
#719 [11:17] * Uro [webchat@c-69-249-45-44.hsd1.pa.comcast.net] has joined #minecrafthelp
#720 [11:18] <Uro> i changed my password and it still says its wrong
#721 [11:26] * Carl_U [webchat@c-1ef2e055.018-11-6d6c6d4.bbcust.telenor.se] has joined #minecrafthelp
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#723 [11:28] * Luma [webchat@75-109-42-127.chstcmtk01.res.dyn.suddenlink.net] has joined #minecrafthelp
#724 [11:28] <Luma> hello?
#725 [11:29] * Luma [webchat@75-109-42-127.chstcmtk01.res.dyn.suddenlink.net] has quit. (Client Quit)
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#728 [11:42] <TheEkion> Hi, I was wondering if there was anyway i could change my email on my current account. When I got premium a while back, my father had purchased it via pre-paid card and made it under his email. I can still log into the launcher and play normally but when I want to change my skin by logging into the website it asks for my security questions in which
#729 [11:42] <TheEkion> I cannot remember the answers to at all for how long its been. I can't reset the questions because of the email in which i cannot access due to it being my fathers.
#730 [11:42] <Braun> Hi, I am having an issue where I try to open the minecraft updater and as it updates it stops and prompts me with, "unable to update minecraft native launcher." I have tried everything from uninstalling my antivirus to uninstalling the launcher and reinstalling it. Can someone please help me?
#731 [11:47] * Emanuel [webchat@62-47-194-22.adsl.highway.telekom.at] has joined #minecrafthelp
#732 [11:47] <Emanuel> Hello
#733 [11:51] <Emanuel> I have a problem. I can't log into my minecraft account since 2 years. In 2014 I bought a Minecraft account and registered it with the following e-mail: Manubozz11@gmail.com
#734 [11:52] <Emanuel> The exactly date was 17.10.2014, 17:12. I played with the account 2-3 years, till it was suddenly gone. I tried to change my password, because I couldn't log into the account. But I didn't receive any e-mails from you.
#735 [11:52] <Emanuel> I also can't find my Transaction Id.
#736 [11:52] <Uro> I chenged my password 3 times and it still says its wrong
#737 [11:52] * webrosc [~webrosc@cpc95042-newt40-2-0-cust88.19-3.cable.virginm.net] has joined #minecrafthelp
#738 [11:57] * ru [webchat@c-98-222-102-17.hsd1.il.comcast.net] has joined #minecrafthelp
#739 [11:59] <ru> I have deleted my gmail associated with my minecraft account and so I can not access my Mojang account or change my skin but I can play minecraft with it
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#741 [12:02] * SarahMaria [webchat@88-117-76-91.adsl.highway.telekom.at] has joined #minecrafthelp
#742 [12:04] <SarahMaria> Hello! I downloaded Minecraft few days ago but although I followed all the steps (verfication etc.) I simply can't login. "username and/or password not correct" - they are correct. I tried to change the password like recommended but I didn't got the mail that I changed it. I can login on mojang.com so it should also work in minecraft directly.
#743 [12:08] * giovanni [webchat@83-87-38-4.cable.dynamic.v4.ziggo.nl] has joined #minecrafthelp
#744 [12:09] <giovanni> i just got a new pc and forgot my e-mail and password from my mojang account
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#752 [12:15] <Jackkkkk> Hello?
#753 [12:15] <Eric> Can i please have my refund money back
#754 [12:15] <Jackkkkk> Can someone help me with a migrating issue
#755 [12:15] <Jackkkkk> I have transaction ID
#756 [12:15] <Eric> Me too
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#760 [12:24] <Jackkkkk> Hello
#761 [12:25] * witch [webchat@cpe-66-24-228-240.stny.res.rr.com] has joined #minecrafthelp
#762 [12:25] <Dulffe> Hello. Im having issues with the minecraft launcher. it starts downloading the game but java crashes and wont let to start the game.
#763 [12:26] * VersuneK [webchat@sub2-197-83.elpos.net] has joined #minecrafthelp
#764 [12:27] <VersuneK> HI
#765 [12:27] <VersuneK> I forgot my account password and no e-mail message comes to me after rebooting the password
#766 [12:27] <witch> hi I could use some help. I keep getting booted from game due to a java io exception thing?? I was told my best bet would be to uninstall Minecraft then reinstall it?? it happens no matter what im playing, modded or vanilla. I tried repairing Minecraft and turning off my firewall and nothing has worked
#767 [12:28] * ddd [webchat@c-98-196-79-8.hsd1.tx.comcast.net] has joined #minecrafthelp
#768 [12:29] <ddd> my minecraft launcher says make sure you are online what do i do?
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#773 [12:36] <Josh7> Hey
#774 [12:37] <Josh7> My minecraft is Unable to download/finsih
#775 [12:37] <Josh7> and I didn't have Byte on my computer
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#777 [12:45] * Leidergeil11 [webchat@user-5-173-0-48.play-internet.pl] has joined #minecrafthelp
#778 [12:49] <Leidergeil11> Hello, some time ago I got a new computer and when I try to change Skórka or Named it pops up to me Security questions I do not remember 1 of them and when it resets it does not get On the message I am now on vacation and only on Saturday I can send screenshots I wrote to mojang I have sent these screenshots but it will take a while before it answe
#779 [12:49] <Leidergeil11> rs me so I turn to you, please help
#780 [12:49] <Leidergeil11> Skorka =Skin
#781 [12:49] <webrosc> Leidergeil11, you will have to wait for Mojang to reply to you
#782 [12:50] <Leidergeil11> Ahhh ok i wait
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#786 [12:56] * sliptara [webchat@134.19.189.38] has joined #minecrafthelp
#787 [12:57] <sliptara> hello, i have a problem accessing my account. I tried resetting and waiting an hour, as the automatic help guide said, but it didn't help
#788 [12:57] <sliptara> is this a known problem of the new launcher maybe?
#789 [12:58] * Sasha9 [webchat@ip72-204-170-56.no.no.cox.net] has joined #minecrafthelp
#790 [12:59] <Sasha9> So does that mean you cannot help me wiht my forgotten email?
#791 [12:59] <webrosc> ??> Sasha9 account/forgot-email
#792 [12:59] <Absol> Sasha9: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#793 [12:59] <webrosc> ??> sliptara account/email-missing
#794 [12:59] <Absol> sliptara: If you are not getting emails from Mojang, please read this article for common reasons for that: https://help.mojang.com/customer/portal/articles/542001-cannot-get-mojang-system-emails
#795 [12:59] <Absol> sliptara: Please be aware that emails can take up to two hours to arrive. Some ISP email providers like AOL, Comcast, Gmx and General-purpose email providers like Hotmail have known issues with dropping Mojang emails. If you use one of those, use another provider like Gmail.
#796 [12:59] <Absol> sliptara: If none of this helps, you may need to contact Mojang. If you do, make sure you receive a confirmation email after sending an account support request.
#797 [13:00] * Uro [webchat@c-69-249-45-44.hsd1.pa.comcast.net] has quit. (Quit: webchat.esper.net)
#798 [13:01] <Sasha9> one reason it says that i did not secure my email. But if I do not know my email how will i know if i secured it?
#799 [13:02] * supi123 [webchat@ip5f5afced.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#800 [13:02] <supi123> i need help
#801 [13:02] <supi123> hello?
#802 [13:02] <webrosc> Sasha9, do as absol said, if that doesn't work you will need to contact Mojang
#803 [13:02] <webrosc> ??> supi123 ask
#804 [13:02] <Absol> supi123: Please don't ask to ask or just say "I need help" - just ask your question or state what you need help with, and be as specific as possible.
#805 [13:02] <Absol> supi123: If you are unsure if the question is appropriate, just ask it and you will be informed if it is not.
#806 [13:03] <Sasha9> Can I use my prepaid card code for the transaction ID?
#807 [13:03] <webrosc> yeah
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#809 [13:03] <Sasha9> thanks!
#810 [13:04] <supi123> oh okay, so i have seen that I need to migrate my account to mojang, but I neither have my Register E-Mail nor I have my Transaction ID
#811 [13:04] * Kaniya_ [webchat@c-24-23-7-84.hsd1.ca.comcast.net] has joined #minecrafthelp
#812 [13:04] <webrosc> Contact mojang
#813 [13:04] <Kaniya_> Oh hello .
#814 [13:04] <supi123> was the the answer to my Question?
#815 [13:04] <supi123> that*
#816 [13:05] <webrosc> supi123, yes, we can't fix account issues here, just direct you to suitable help pages or Mojang
#817 [13:05] <Kaniya_> I’m confused who am I talking too?
#818 [13:05] <webrosc> Kaniya_, so far no one as you#'ve not said what your issue is
#819 [13:05] <supi123> okay thanksss
#820 [13:05] <supi123> okay thanksss
#821 [13:06] * supi123 [webchat@ip5f5afced.dynamic.kabel-deutschland.de] has left #minecrafthelp
#822 [13:06] <Kaniya_> I’m so confused but. Is there a way I can get a refund.
#823 [13:06] <webrosc> ??> Kaniya_ account/refund
#824 [13:06] <Absol> Kaniya_: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#825 [13:06] * Kiya [webchat@cpe-74-64-173-141.nj.res.rr.com] has joined #minecrafthelp
#826 [13:06] <webrosc> why do you think you need a refund?
#827 [13:07] <Sasha9> How do I get to mojang customer support?
#828 [13:07] <Kaniya_> I made a few purchases and it ruined my account.
#829 [13:07] <webrosc> ??> Sasha9 mojang/email
#830 [13:07] <Absol> Sasha9: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#831 [13:07] <Absol> Sasha9: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#832 [13:07] <webrosc> Kaniya_, a few purchases?
#833 [13:07] <webrosc> where?
#834 [13:07] <Kaniya_> Like apple store account.
#835 [13:08] <Kaniya_> In the Minecraft app.
#836 [13:08] <webrosc> then speak to the apple store support
#837 [13:08] <webrosc> they deal with that side
#838 [13:08] <Kaniya_> I have that’s where I found the Minecraft problem.
#839 [13:08] <Sasha9> Ive been waiting for over 12 hours for an email from mojang customer support should I send another one?
#840 [13:08] <webrosc> apple deal with app store purchases
#841 [13:08] <webrosc> Sasha9, no
#842 [13:08] <Sasha9> Okay
#843 [13:09] <Kaniya_> I’m going to kill myself but thank you for the somewhat help.
#844 [13:09] <webrosc> Sasha9, see https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
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#846 [13:11] * Opalescent [webchat@047-013-049-238.res.spectrum.com] has joined #minecrafthelp
#847 [13:13] <Opalescent> I've been having trouble finding some help one getting forge up and running. Does anyone have suggestions for a good place to ask? Since this is only unmodded and such
#848 [13:14] <webrosc> Opalescent, you can make a thread here https://www.minecraftforum.net/forums/support/java-edition-support
#849 [13:14] <Opalescent> Cool cool, thanks
#850 [13:16] * Leon__11 [webchat@p5DE11C94.dip0.t-ipconnect.de] has joined #minecrafthelp
#851 [13:18] <Leon__11> Hey got a little problem with my new launcher, which is crashing at the mojang screen right before entering the main menu. Already reinstalled game and java and updated all drivers. With any success. Its just saying java binary stopped working, but there's no crash report
#852 [13:18] <webrosc> ??> Leon__11 av/adwcleaner
#853 [13:18] <Absol> Leon__11: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#854 [13:18] <Absol> Leon__11: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
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#857 [13:23] * MikP [webchat@h-125-155.A218.priv.bahnhof.se] has joined #minecrafthelp
#858 [13:23] <Duncan> Hi, I am coming back to Minecraft after a number of years away and can't remember my email linked to my account, is there any way of getting this back
#859 [13:23] <MikP> So uhm, when I try to connect to servers it kicks me for using VPN. I'm not using a VPN and tried multiple servers but still same issue?
#860 [13:24] <webrosc> ??> MikP tools/hjt
#861 [13:24] <Absol> MikP: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#862 [13:24] <Absol> MikP: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#863 [13:24] <webrosc> ??> Duncan account/forgot-email
#864 [13:24] <Absol> Duncan: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#865 [13:24] <MikP> I'm on MacOS xD
#866 [13:24] * DovahTheExplorer [webchat@178.197.232.95] has joined #minecrafthelp
#867 [13:25] <Opalescent> Figured it out by the way, in case anyone else has issues with the launcher not finding the forge version for 1.14.3, the path for the first library in the forge-<version>.json isn't there, so you just have to copy the path and append it to "files.minecraftforge.net/maven/", I'll also put it up on their bug tracker. Thanks for the forum suggestion
#868 [13:25] <Opalescent> again webrosc
#869 [13:25] <webrosc> MikP, ah then i'm of no help as i have no mac knowledge
#870 [13:26] <MikP> I had a ton of Session and java exception issues before servers started claiming that I'm using VPN. Anybody else on Mac that has issues?
#871 [13:26] * omniac [webchat@50-26-129-125.amrlcmtk02.res.dyn.suddenlink.net] has joined #minecrafthelp
#872 [13:26] <DovahTheExplorer> Hey, I've got a problem regarding launching 1.14.3. Whenever I launch the profile, it crashes shorty after displaying the Mojang-Logo and says that "The game crashed whilst rendering overlay. Error: n: Non [a-z0-9/._-] character in path of location: minecraft:block/01_Fixed/dark_oak_stairs_tile". This hasn't happened before, and I started the game
#873 [13:26] <DovahTheExplorer> for Optifine to detect it.
#874 [13:27] <webrosc> DovahTheExplorer, this support is for vanilla support
#875 [13:27] <omniac> I am trying to log into my minecraft realm and am getting an error about badly compressed packet, this has been ahppenning for about a week now and boots me out during gameplay as well
#876 [13:27] <DovahTheExplorer> I wasnt sure if Optifine counted as modding, as I havent installed it yet. o.0
#877 [13:28] <webrosc> then why mention optifine if its not installed? and yes optifine is a mod
#878 [13:28] * MikP [webchat@h-125-155.A218.priv.bahnhof.se] has quit. (Quit: webchat.esper.net)
#879 [13:28] <DovahTheExplorer> Yikes
#880 [13:28] <omniac> Does anyone know what I can do?
#881 [13:28] <webrosc> DovahTheExplorer, post the whole crash report to paste.ubuntu.com then link it here
#882 [13:28] <DovahTheExplorer> Aight ty
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#884 [13:29] <webrosc> omniac, can you play on other realms?
#885 [13:29] <omniac> I havent tried, this one if just for my family , usually i play single player
#886 [13:30] <webrosc> restart the realm, if the issue persists contact Mojang as they control realms
#887 [13:30] <omniac> Okay thank you!
#888 [13:30] * Ironybeds1 [webchat@ip70-181-225-119.sd.sd.cox.net] has joined #minecrafthelp
#889 [13:30] <Ironybeds1> I need help
#890 [13:30] * omniac [webchat@50-26-129-125.amrlcmtk02.res.dyn.suddenlink.net] has quit. (Client Quit)
#891 [13:30] <webrosc> ??> Ironybeds1 ask
#892 [13:30] <Absol> Ironybeds1: Please don't ask to ask or just say "I need help" - just ask your question or state what you need help with, and be as specific as possible.
#893 [13:30] <Absol> Ironybeds1: If you are unsure if the question is appropriate, just ask it and you will be informed if it is not.
#894 [13:30] <Ironybeds1> I play on the switch and it lags a lot
#895 [13:31] <Ironybeds1> it started about 2 months ago
#896 [13:31] * DovahTheExplorer [webchat@178.197.232.95] has joined #minecrafthelp
#897 [13:31] <Ironybeds1> It lags so much on single player and multiplayer
#898 [13:31] * MikP [webchat@h-125-155.A218.priv.bahnhof.se] has joined #minecrafthelp
#899 [13:31] <Ironybeds1> I play on bedrock edition on switch if I didn't say
#900 [13:32] <Ironybeds1> I was wondering if you could help
#901 [13:32] <webrosc> Ironybeds1, we mostly deal with pc version here, you could try asking https://www.minecraftforum.net/forums/support/minecraft-bedrock-support but honestly not sure what would be suggested apart from speaking with switch support about system lag
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#903 [13:33] <Ironybeds1> thanks for trying to help
#904 [13:33] <MikP> So, I had a bunch of java exception errors and session errors and now I keep getting kicked from servers for VPN usage. (I was on here a few mins ago but got disconnecteD)
#905 [13:35] * Opalescent [webchat@047-013-049-238.res.spectrum.com] has quit. (Quit: webchat.esper.net)
#906 [13:37] <DovahTheExplorer> Yeet I left the chat earlier due to my browser crashing. The Admin linked a website and told me to send a link to the crash report. https://paste.ubuntu.com/p/jfT8b5rRmT/plain/
#907 [13:38] * Hugo [webchat@c83-255-164-41.bredband.comhem.se] has joined #minecrafthelp
#908 [13:38] <Hugo> Hello
#909 [13:38] <DovahTheExplorer> yo
#910 [13:39] * MikP [webchat@h-125-155.A218.priv.bahnhof.se] has quit. (Quit: webchat.esper.net)
#911 [13:39] <Hugo> what should I do if i have forgotten what mail I have on my minecraft account
#912 [13:39] <Hugo> Plz help
#913 [13:39] <DovahTheExplorer> Are you logged in on the launcher?
#914 [13:40] <Hugo> No im not
#915 [13:40] <Hugo> I havent play this game on a long time
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#917 [13:40] <webrosc> ??> Hugo account/forgot-email
#918 [13:40] <Absol> Hugo: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#919 [13:41] * HoodedKyi [webchat@ip174-67-37-246.ok.ok.cox.net] has joined #minecrafthelp
#920 [13:41] <Hugo> I have had so many in my days so cant even remeber all the names
#921 [13:42] <Hugo> I only remember that my name was klimp32
#922 [13:42] <Hugo> nothing else
#923 [13:42] <webrosc> you will have to contact Mojang and supply your transaction id to them for proof of ownership
#924 [13:42] <webrosc> ??> Hugo mojang/email
#925 [13:42] <Absol> Hugo: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#926 [13:42] <Absol> Hugo: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#927 [13:43] <Hugo> what is transaction id?
#928 [13:44] <webrosc> ??> Hugo account/trans-id
#929 [13:44] <Absol> Hugo: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#930 [13:45] <Kiya> Hello, my minecraft java edition launcher keeps getting error game crash when I press the play button. Not using any mod.
#931 [13:46] * Sergey [webchat@customer.245.202.236.livas.lv] has joined #minecrafthelp
#932 [13:46] <Sergey> Hello.
#933 [13:46] * greenlight [webchat@tx-184-7-104-246.dhcp.embarqhsd.net] has joined #minecrafthelp
#934 [13:47] <Sergey> I have a probblem
#935 [13:47] <Sergey> My account was stolen along with the mail, but there is the mail itself, where I bought the account itself
#936 [13:48] <webrosc> ??> Sergey account/hacked
#937 [13:48] <Absol> Sergey: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#938 [13:48] <Absol> Sergey: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#939 [13:48] <Sergey> I have ID
#940 [13:48] <Sergey> I can send you
#941 [13:48] <webrosc> NO
#942 [13:48] <Sergey> Okk
#943 [13:48] <webrosc> ONLY send it to Mojang
#944 [13:48] * greenlight [webchat@tx-184-7-104-246.dhcp.embarqhsd.net] has quit. (Client Quit)
#945 [13:48] <Sergey> Ok i send
#946 [13:48] <webrosc> this irc is NOT Mojang controlled
#947 [13:48] <webrosc> do as Absol said
#948 [13:49] <Sergey> Thank you, I have already sent a complaint
#949 [13:49] <Sergey> If I use Google translator because I am from Russia
#950 [13:49] <Sergey> Good Luck you!
#951 [13:50] * Sergey [webchat@customer.245.202.236.livas.lv] has quit. (Client Quit)
#952 [13:50] * horizon888 [webchat@h-79-219.A498.priv.bahnhof.se] has joined #minecrafthelp
#953 [13:51] <horizon888> Hello?
#954 [13:51] <DovahTheExplorer> Quick question, is my Inquiry being processed or do I need to repeat it?
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#959 [13:56] <Evan> help
#960 [13:56] <Evan> can someone please help me
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#962 [14:02] <DovahTheExplorer> aight nvm i think I worked it out
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#965 [14:11] <Forrc> Heloo
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#972 [14:26] <LoneWolfzzz> Hello
#973 [14:26] <Eldstad> hello
#974 [14:26] <Sun5> 1.why don't they automate the process
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#976 [14:26] * lost_hop [webchat@p54AF3626.dip0.t-ipconnect.de] has joined #minecrafthelp
#977 [14:27] <Sun5> 2.i transfered my old account but it doesn't show i own it on my mojang account
#978 [14:27] <LoneWolfzzz> so you basically get pulled to talk with someone??
#979 [14:27] <Sun5> ah not sure
#980 [14:27] <lost_hop> Hello I wanted to buy Minecraft Account I just made then I have to log in and that will not work. There is simply that because of unknown reason something went wrong. If I then go to the start page and sign up press and my data input then nothing happens the login button, gray is more net. Password and e - mail are correct. HELP me
#981 [14:28] <LoneWolfzzz> whenever i try to launch my game it just crashes as soon as i do it
#982 [14:28] <LoneWolfzzz> it sucks
#983 [14:28] <Sun5> ah i guess no one is free to help anyone here
#984 [14:28] <lost_hop> yes
#985 [14:29] <Sun5> well want to become the fourth banned user here ;D
#986 [14:29] * radiance [webchat@S01061cabc069b263.gv.shawcable.net] has joined #minecrafthelp
#987 [14:29] <Sun5> so how do we piss the everyone off till an admin remembers they have this in their mangement so they ban me
#988 [14:29] <Absol> Sun5: Please keep it civil
#989 [14:29] <Sun5> oh they got a bot :O
#990 [14:29] <lost_hop> Hello I wanted to buy Minecraft Account I just made then I have to log in and that will not work. There is simply that because of unknown reason something went wrong. If I then go to the start page and sign up press and my data input then nothing happens the login button, gray is more net. Password and e - mail are correct. HELP me
#991 [14:30] <Sun5> hum
#992 [14:30] <Sun5> well go to the email you use to buy it
#993 [14:31] <Sun5> get the transaction id in the email you get confirming you bought it
#994 [14:31] <lost_hop> i have no Buy
#995 [14:31] <Sun5> so you are buying it?
#996 [14:31] <lost_hop> yes
#997 [14:31] <radiance> Hello everyone! I'm having issues with launching my Minecraft. I keep getting a Java SE Binary Crash whenever loading Minecraft, and if I can get it to load and enter a server I have about 10 seconds before it crashes out with the same error. I've downloaded the newest JDK (12.0.1), and even manually set the launcher to use the new Javaw.exe. Anyon
#998 [14:31] <radiance> e got a clue on this issue?
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#1000 [14:32] <Sun5> you prob have better luck on the forums then here
#1001 [14:32] <larse> Hello?
#1002 [14:32] <Sun5> also lost hop if your account doesn't let you but it delete it and remake it
#1003 [14:32] <Sun5> this place prob has no hope to solve any issues
#1004 [14:32] <Sun5> so let go back to our plan in order to be banned
#1005 [14:32] <Sun5> become the first 10 assholes to be banned
#1006 [14:32] * Absol kicked Sun5 from #minecrafthelp (Reason: un5 :Keep it civilized, you are just a human being)
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#1008 [14:33] <radiance> Hello everyone! I'm having issues with launching my Minecraft. I keep getting a Java SE Binary Crash whenever loading Minecraft, and if I can get it to load and enter a server I have about 10 seconds before it crashes out with the same error. I've downloaded the newest JDK (12.0.1), and even manually set the launcher to use the new Javaw.exe. Anyon
#1009 [14:33] <radiance> e got a clue on this issue?
#1010 [14:34] <larse> My fellow crafters. When I connect to my friends realm, it says that i can't join cuz I am not whitelisted. But I accepted the invite, and it says in his realm list, that i am whitelisted. Has anyone had the same problem, and is ther a fix?
#1011 [14:36] * Mikko [webchat@212-149-249-72.bb.dnainternet.fi] has joined #minecrafthelp
#1012 [14:37] <Mikko> Hi! I have problems migrating my old minecraft account to a mojang account. I remember my email and password but have no clue what my username is.
#1013 [14:38] <larse> Guess not
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#1018 [14:41] <kimen95> Hello, how to login to account? seems like my password is changed, and cant get a new one
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#1020 [14:41] <lost_hop> thanks Sun5
#1021 [14:42] <lost_hop> bb
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#1023 [14:42] <ayden> Hello
#1024 [14:42] <ayden> Hello
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#1028 [14:43] <joker_persona> hi
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#1030 [14:46] <mattym> radiance, Are you using Linux?
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#1034 [14:53] <radiance> No matty
#1035 [14:53] <radiance> windows
#1036 [14:54] <radiance> Win 10
#1037 [14:54] <radiance> Have run as Admin, reinstalled both Minecraft and the JDK 12.0.1, and set the launcher to use the .exe in the new JDK folder as well
#1038 [14:55] <CubeTheThird> why are you using jdk 12?
#1039 [14:56] <CubeTheThird> Minecraft only supports java 8
#1040 [14:57] <mattym> radiance, can you explain the exact error you get if you run it with the bundled java. Lets do a clean install to make sure everything is set normally.
#1041 [14:57] <mattym> ??> radiance win/reinst
#1042 [14:57] <Absol> radiance: You may need to reinstall the locally installed files that Minecraft puts into place.
#1043 [14:57] <Absol> radiance: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#1044 [14:57] <radiance> It clearly says on the troubleshooting steps that Minecraft supports Java 8+, Cube. Also, the link on the page links directly to the JDK 12.0.1
#1045 [14:58] <CubeTheThird> radiance, on which page? We'll have to correct that
#1046 [14:58] <radiance> https://minecraft.gamepedia.com/Tutorials/Update_Java
#1047 [14:58] <CubeTheThird> radiance, oh, you mean on the unofficial wiki
#1048 [14:59] <radiance> matty - I get the error that the Java SE Binary has stopped responding (with the infinite cursor loading symbol), then it opens the Program not responding, close program.
#1049 [14:59] <radiance> But will try to clean install
#1050 [14:59] <mattym> radiance, Do a clean install, tell us if it happens the same way.
#1051 [14:59] <radiance> Ok
#1052 [15:00] <mattym> radiance, And that page they linked is fine, but the wiki should probably indicate you are looking for the JRE file on the page.
#1053 [15:00] <radiance> Also Cube, sorry for being a dick, but ya kinda came at me with the whole: Why you doing that schtick, I'm just using google to try to solve my problems and it didn't work, then i found this.
#1054 [15:00] <Absol> radiance: Please keep it civil
#1055 [15:02] <radiance> Clean install downloading now. Will let you know.
#1056 [15:04] <radiance> Yeah it seems like it's still doing the same thing. It hangs on the Mojang Loading screen with the bar at about half, sometimes it gets higher. Then it freezes and crashes out.
#1057 [15:04] <mattym> ??> radiance av/adwcleaner
#1058 [15:04] <Absol> radiance: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#1059 [15:04] <Absol> radiance: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1060 [15:05] <radiance> I will use that, but I highly doubt Malware would be the issue. I built this PC myself, fresh install of Windows about 3 weeks ago and I'm very cautious of what I download but I will give it a try.
#1061 [15:05] <CubeTheThird> radiance, malware is the most common cause for your specific issue
#1062 [15:05] <CubeTheThird> radiance, best if we get that out of the way in case it's not that
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#1065 [15:08] <radiance> Seems to be loading now. It only found one thing, it was a PUP. file in my registry or something.
#1066 [15:09] <radiance> Something to do with Internet Explorer
#1067 [15:09] <mattym> radiance, It also cleans up some things that may have been left over, and refreshes some settings, so could have been any number of issues it would not have fully logged.
#1068 [15:10] <radiance> Thanks for the help.
#1069 [15:10] <radiance> :)
#1070 [15:11] <radiance> Oh. And another crash.
#1071 [15:11] <radiance> Nevermind then haha.
#1072 [15:11] <mattym> radiance, Same issue or something else?
#1073 [15:12] <radiance> Java(TM) Platform SE binary is not responding.
#1074 [15:12] <radiance> Same issue.
#1075 [15:12] * julian0 [webchat@cpc104554-craw8-2-0-cust410.16-3.cable.virginm.net] has joined #minecrafthelp
#1076 [15:12] <mattym> ??> radiance tools/hjt
#1077 [15:12] <Absol> radiance: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1078 [15:12] <Absol> radiance: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1079 [15:13] <julian0> can anyone help me, i bought minecraft today for £17 but cant log into the launcher or the website, i can login to the website on my phone my not pc
#1080 [15:14] <CubeTheThird> julian0, what does it tell you when you try to login?
#1081 [15:14] <radiance> https://paste.ubuntu.com/p/mJvPJPyCzP/
#1082 [15:14] <julian0> invaild username or password
#1083 [15:14] <julian0> ive tried restting both email and passed and waited 1 hour but still cant log in
#1084 [15:14] <CubeTheThird> julian0, is this on minecraft.net ?
#1085 [15:14] <mattym> radiance, 1) If you are running Discord, disable the Overlay feature in Discord, then run the game again.
#1086 [15:15] <mattym> radiance, 2) Are you using Geforce Experience?
#1087 [15:15] <radiance> Yeah
#1088 [15:15] * etly32 [webchat@c-71-63-139-36.hsd1.or.comcast.net] has joined #minecrafthelp
#1089 [15:15] <julian0> on minecraft.net it doesnt load after clicking the login button
#1090 [15:15] <julian0> just nothing
#1091 [15:15] <CubeTheThird> ??> julian0 tools/hjt
#1092 [15:15] <Absol> julian0: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1093 [15:15] <Absol> julian0: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1094 [15:15] <etly32> I cant get the password reset email
#1095 [15:16] <mattym> radiance, Make sure the discord overlay is off, give me a moment to double check the Geforce Experience settings.
#1096 [15:16] <CubeTheThird> etly32, how long have you waited for the email?
#1097 [15:16] <radiance> mattym - so the overlay thing worked again (I got into game again), we'll see if that fixes it.
#1098 [15:16] <etly32> Abput 30 minutes now
#1099 [15:16] <radiance> The crashes can be pretty random. Sometimes it lets me load fully into a server and play for a bit, other times it hangs at the loading screen.
#1100 [15:17] <radiance> Oh yeah. There it goes.
#1101 [15:17] <radiance> Same crash.
#1102 [15:17] <CubeTheThird> etly32, alright. We've sometimes seen it take up to an hour. If after then you still haven't received it, you'll need to contact Mojang
#1103 [15:17] <CubeTheThird> ??> etly32 mojang/email
#1104 [15:17] <Absol> etly32: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1105 [15:17] <Absol> etly32: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1106 [15:17] <julian0> https://paste.ubuntu.com/p/5fHQdcPpjZ/
#1107 [15:17] <CubeTheThird> ??> julian0 info/mcleaks
#1108 [15:17] <Absol> julian0: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#1109 [15:17] <Absol> julian0: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#1110 [15:18] <mattym> radiance, In Geforce Experience, hit the Settings button (gear icon)
#1111 [15:18] <julian0> WHATS MCLEAKES
#1112 [15:18] <radiance> Alright
#1113 [15:18] <CubeTheThird> julian0, if you don't know what it is, we'll just have to clear up your hosts file then
#1114 [15:18] <CubeTheThird> ??> julian0 win/hosts/edit
#1115 [15:18] <Absol> julian0: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#1116 [15:18] <Absol> julian0: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#1117 [15:18] <radiance> mattym - im there :)
#1118 [15:19] <mattym> radiance, On the general tab, make sure ingame overlay is off. then on the games tab make sure whisper mode and battery boost are off, if you have those options.
#1119 [15:19] <radiance> Ok. Overlay is off now. The other 2 options aren't there.
#1120 [15:19] <julian0> DONE THAT
#1121 [15:20] <radiance> Will try again now.
#1122 [15:20] <CubeTheThird> julian0, please turn off Caps Lock. In that file, remove the lines that have mojang in them, then save the file
#1123 [15:20] <julian0> sorry for caps lol
#1124 [15:20] <CubeTheThird> lol
#1125 [15:20] <radiance> mattym - Crashed at loading screen this time.
#1126 [15:20] <mattym> ??> radiance launcher/log
#1127 [15:20] <Absol> radiance: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#1128 [15:21] <julian0> ok done that
#1129 [15:21] <mattym> radiance, That should at least be able to give us a little more direction.
#1130 [15:21] <CubeTheThird> julian0, ok after it's saved, try logging in again
#1131 [15:21] <radiance> Sure!
#1132 [15:21] <radiance> One moment
#1133 [15:21] <julian0> you a god, Thank man
#1134 [15:21] <CubeTheThird> no problem :3
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#1136 [15:22] <radiance> mattym - Alright. I got a repeating error. Thread-5
#1137 [15:22] <radiance> OpenGL debug message, id=1282, source=API, type=ERROR, severity=HIGH, message=GL_INVALID_OPERATION error generated. Render buffer not bound.
#1138 [15:23] <CubeTheThird> drivers!
#1139 [15:23] <CubeTheThird> ??> radiance win/dxdiag
#1140 [15:23] <Absol> radiance: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1141 [15:23] <radiance> Okie. Uploading dxdiag now.
#1142 [15:24] <radiance> https://paste.ubuntu.com/p/cfcWyzgG6f/
#1143 [15:25] <radiance> nVidia drivers are fully up to date as well
#1144 [15:25] <CubeTheThird> radiance, try download and install https://www.nvidia.com/Download/driverResults.aspx/147964/en-us
#1145 [15:25] <CubeTheThird> radiance, as far as I can tell, that version is slightly newer
#1146 [15:26] <radiance> Ok, downloading.
#1147 [15:27] * Connor [webchat@ool-ad028cd3.dyn.optonline.net] has joined #minecrafthelp
#1148 [15:27] <Connor> hi
#1149 [15:27] <CubeTheThird> hello Connor
#1150 [15:28] <Connor> hello
#1151 [15:28] * b9 [webchat@c-98-196-29-197.hsd1.tx.comcast.net] has joined #minecrafthelp
#1152 [15:28] <Connor> hello
#1153 [15:28] <CubeTheThird> Connor, did.. you need help with something?
#1154 [15:29] <Connor> yyes
#1155 [15:29] <CubeTheThird> Connor, ok.. go on
#1156 [15:29] <b9> hello
#1157 [15:29] <radiance> Okie. New drivers installed. Will restart and BRB.
#1158 [15:29] <CubeTheThird> hello b9
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#1160 [15:29] <Connor> I cant login to my account when I try my security questions because I forgot them
#1161 [15:29] <CubeTheThird> Connor, we can try resetting them
#1162 [15:29] <CubeTheThird> ??> Connor account/challenge-reset
#1163 [15:29] <Connor> i tried reset them ethieer
#1164 [15:29] <CubeTheThird> ??> Connor account/challenge/reset
#1165 [15:29] <Absol> Connor: To reset your security questions, go here: https://account.mojang.com/me/changeSecretQuestions
#1166 [15:30] <Connor> i igave tried
#1167 [15:30] <CubeTheThird> Connor, the reset didn't work?
#1168 [15:30] <Connor> yees
#1169 [15:30] <b9> every time i try to launch minecraft and try entering a world it automatically crashes
#1170 [15:30] <CubeTheThird> Connor, did you not get the email?
#1171 [15:30] <Connor> ii didd
#1172 [15:30] <CubeTheThird> b9, do you get a crash report?
#1173 [15:30] <Connor> when i ttry doing it though
#1174 [15:30] * Mmmmmnnn9 [webchat@62-64-143-196.dynamic.dial.as9105.com] has joined #minecrafthelp
#1175 [15:30] <Connor> it just says please type in thhe righgt sercuirty questions
#1176 [15:30] <Mmmmmnnn9> I need help
#1177 [15:30] <CubeTheThird> Mmmmmnnn9, with?
#1178 [15:30] <Connor> which im trying g to reset
#1179 [15:30] <b9> i try to review it but nothing happens
#1180 [15:31] * radiance [webchat@S01061cabc069b263.gv.shawcable.net] has joined #minecrafthelp
#1181 [15:31] <CubeTheThird> ??> b9 launcher/log
#1182 [15:31] <Absol> b9: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#1183 [15:31] <Mmmmmnnn9> When me and my friend try to go on lan our worlds arent there
#1184 [15:31] <CubeTheThird> Connor, sounds like you'll have to contact Mojang about this
#1185 [15:31] <CubeTheThird> ??> Connor mojang/email
#1186 [15:31] <Connor> i did
#1187 [15:31] <Absol> Connor: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1188 [15:31] <Absol> Connor: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1189 [15:31] <CubeTheThird> Connor, then you'll have to wait for their response
#1190 [15:31] <Connor> ththey ddont t answser back
#1191 [15:31] <CubeTheThird> Mmmmmnnn9, can I assume you are both on the same network?
#1192 [15:31] <radiance> Okay. So I got past the loading screen (which it sometimes does), but my error log is still full of that Thread-5 error.
#1193 [15:32] <Mmmmmnnn9> Meaning like wifi??
#1194 [15:32] <radiance> OpenGL debug message, id=1282, source=API, type=ERROR, severity=HIGH, message=GL_INVALID_OPERATION error generated. Render buffer not bound.
#1195 [15:32] <CubeTheThird> radiance, paste the full log onto http://paste.ubuntu.com and give the URL here.
#1196 [15:32] <CubeTheThird> Mmmmmnnn9, sure
#1197 [15:32] <Connor> tthios was useless lol
#1198 [15:32] <Mmmmmnnn9> Yeah we are
#1199 [15:32] <CubeTheThird> Mmmmmnnn9, what anti-virus and firewall software do you both have?
#1200 [15:32] <Mmmmmnnn9> Norton
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#1202 [15:33] <CubeTheThird> Mmmmmnnn9, both of you?
#1203 [15:33] <Mmmmmnnn9> Yeah
#1204 [15:33] <CubeTheThird> Mmmmmnnn9, ok. Did LAN used to work?
#1205 [15:33] <radiance> CubeTheThird https://paste.ubuntu.com/p/KqjB5F6D3K/
#1206 [15:33] <Mmmmmnnn9> Yeah
#1207 [15:33] <radiance> It repeated that error for...7000 lines.
#1208 [15:34] <radiance> wouldn't let me copy all of it.
#1209 [15:34] <Mmmmmnnn9> But weve both got a new laptop and it used to work when we had our old ones
#1210 [15:34] <CubeTheThird> radiance, I think that's enough
#1211 [15:34] <HoodedKyi> Hello, I'd like to report a problem. Ever since the update that changed the look of the launcher itself, my minecraft hasn't been loading. I use the Jave edition. Any versions (Such as 1.14 or 1.14.2) has the same result- the loading screen freezes just before the bar is full, and I have to manually close the game. It doesn't seem to load at all. I
#1212 [15:34] <HoodedKyi> used to have Optifine on it, but I deleted it, afraid that it was causing the problem. It still does not load.
#1213 [15:34] <CubeTheThird> Mmmmmnnn9, ah gotcha. I'm betting your firewalls are blocking java. I'm not sure if norton manages its own, or if it's still Windows firewall there
#1214 [15:35] <CubeTheThird> ??> HoodedKyi launcher/log
#1215 [15:35] <Absol> HoodedKyi: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#1216 [15:35] <radiance> Hoodedkyi Welcome to my life!
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#1219 [15:36] * Connor [webchat@ool-ad028cd3.dyn.optonline.net] has joined #minecrafthelp
#1220 [15:36] <Connor> hhi
#1221 [15:37] <CubeTheThird> hello again
#1222 [15:37] <Mmmmmnnn9> I got disconnected sorry
#1223 [15:37] <Mmmmmnnn9> Yeah it used to work on our old laptops
#1224 [15:38] <CubeTheThird> ??< av/norton
#1225 [15:38] <Mmmmmnnn9> Hm?
#1226 [15:38] <CubeTheThird> Mmmmmnnn9, can you open up your firewall settings?
#1227 [15:38] <Connor> i was attempting to reset my security questions and i couldn't get it to work when i try reset them it doesn't work it just re links me back to the type the right security questions can you please help me for real instead of saying email Mojang becayuse there response time is so slow espically whne people spend $20 on there game to get no respone f
#1228 [15:38] <Connor> or months on end
#1229 [15:38] <Mmmmmnnn9> How do i do that
#1230 [15:39] * b9 [webchat@c-98-196-29-197.hsd1.tx.comcast.net] has joined #minecrafthelp
#1231 [15:39] <b9> hello
#1232 [15:39] <radiance> Also just got this new error message in my debug log: Process crashed with exit code -805306369
#1233 [15:39] <b9> https://paste.ubuntu.com/p/NnsWvVkmZc/
#1234 [15:39] <CubeTheThird> Connor, this chat is run by community volunteers. We don't have access to accounts, and cannot help reset or recover them
#1235 [15:40] <CubeTheThird> Mmmmmnnn9, open the start menu, go to Control Panel -> Firewall
#1236 [15:40] <Connor> ughhhhhhhhhhhhh
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#1238 [15:40] <Mmmmmnnn9> Is it windows defender firewall
#1239 [15:40] <HoodedKyi> CubeTheThird https://paste.ubuntu.com/p/pVxPP9Tm85/
#1240 [15:40] <CubeTheThird> Mmmmmnnn9, in this case no
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#1242 [15:41] <Mmmmmnnn9> There isnt another one
#1243 [15:41] <radiance> mattym CubeTheThird Updated errors: https://paste.ubuntu.com/p/JHCyX66QN4/
#1244 [15:41] <CubeTheThird> Mmmmmnnn9, what results do you get if you just search for Firewall in the start menu?
#1245 [15:41] <HoodedKyi> By the moment it hits that last line, the loading has frozen and will not advance any further
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#1247 [15:41] <b9> https://paste.ubuntu.com/p/NnsWvVkmZc/
#1248 [15:41] <CubeTheThird> HoodedKyi, hmmm nothing really useful there. Let's run a scan
#1249 [15:41] <Mmmmmnnn9> Ive found a firewall and network protection
#1250 [15:41] <CubeTheThird> ??> HoodedKyi tools/hjt
#1251 [15:41] <Absol> HoodedKyi: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1252 [15:41] <Absol> HoodedKyi: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1253 [15:41] <CubeTheThird> Mmmmmnnn9, yup that works
#1254 [15:41] <Mmmmmnnn9> Ok
#1255 [15:41] <b9> that is my launcher log CubeTheThird
#1256 [15:41] <Mmmmmnnn9> Now what
#1257 [15:42] <CubeTheThird> b9, I'm not seeing any crashes there. From what I see you join a world before that happens?
#1258 [15:42] <CubeTheThird> Mmmmmnnn9, there should be a section to Allow a program through the firewall
#1259 [15:42] <Mmmmmnnn9> There is that but i cant click it
#1260 [15:42] <b9> yes i join the world but before i can do anything it crashes
#1261 [15:43] <Mmmmmnnn9> Gtg ill come back later
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#1263 [15:44] <CubeTheThird> b9, when you say "Crashes", does the game close entirely, or do you just get kicked with an error message?
#1264 [15:44] <b9> kicked with an error message
#1265 [15:44] <b9> sorry
#1266 [15:44] <CubeTheThird> b9, what's the error message?
#1267 [15:45] <b9> hold on let me try it again
#1268 [15:45] <CubeTheThird> radiance, everything points to a graphics driver issue, but I'll have you do a clean install of the game just in case
#1269 [15:45] <CubeTheThird> ??> radiance win/reinst
#1270 [15:45] <Absol> radiance: You may need to reinstall the locally installed files that Minecraft puts into place.
#1271 [15:45] <Absol> radiance: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#1272 [15:45] <radiance> CubeTheThird Ok, will do. I did it earlier with mattym as well, but lets try again
#1273 [15:46] <b9> error game crashed an unexpected issue occurred and the game has crashed. were sorry for the inconvenience
#1274 [15:46] <CubeTheThird> b9, oh.. ok then that's a crash. Can you open the .minecraft folder?
#1275 [15:47] <b9> yes i can open the launcher and press play then go to play on a world but thats when it kicks me
#1276 [15:47] <CubeTheThird> ??> b9 win/.minecraft
#1277 [15:47] <Absol> b9: To get at Minecraft's locally stored files on Windows, press Win+R, and in the window that appears, type %AppData%\.minecraft and click OK.
#1278 [15:48] <b9> on the minecraft outout log it says 1 fatal 7 warnings and 118 infos
#1279 [15:48] <HoodedKyi> https://paste.ubuntu.com/p/bZCKWGmTfP/
#1280 [15:48] <CubeTheThird> HoodedKyi, ah yup. Malware
#1281 [15:48] <CubeTheThird> ??> HoodedKyi av/adwcleaner
#1282 [15:48] <Absol> HoodedKyi: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#1283 [15:48] <Absol> HoodedKyi: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1284 [15:49] <b9> okay im in the folder
#1285 [15:49] * spoops [webchat@50.198.196.216.ded-dsl.fuse.net] has joined #minecrafthelp
#1286 [15:49] <CubeTheThird> b9, there you should see a folder called crash-reports
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#1289 [15:50] <b9> i dont see that folder
#1290 [15:51] <CubeTheThird> b9, hmm. Can you open the logs folder then?
#1291 [15:51] <b9> yes
#1292 [15:51] <CubeTheThird> b9, there you should find a file called latest.log
#1293 [15:51] <b9> okay im on it
#1294 [15:51] <radiance> Crashed again after fresh install Cube
#1295 [15:51] <CubeTheThird> b9, copy the contents of that file onto http://paste.ubuntu.com and give the URL here.
#1296 [15:52] <radiance> It's weird because my game was fine a couple of weeks ago, then I hadn't played for a couple of weeks and now this.
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#1298 [15:52] <b9> https://paste.ubuntu.com/p/Ycpy3yMmPC/
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#1300 [15:53] <radiance> CubeTheThird 13:52:35 monitor Process Monitor fatal Process crashed with exit code -805306369
#1301 [15:53] <Abdullah_m3> I want to update Minecraft but there's a problem
#1302 [15:53] <CubeTheThird> radiance, ya that's a pretty generic error
#1303 [15:53] <CubeTheThird> Abdullah_m3, what problem?
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#1305 [15:53] <CubeTheThird> b9, odd, there aren't any explicit logs there either. Let's check a few things then
#1306 [15:53] <CubeTheThird> ??> b9 tools/hjt
#1307 [15:53] <Absol> b9: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1308 [15:53] <Absol> b9: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1309 [15:54] * Mixx03 [webchat@82-76-43-109.rdsnet.ro] has quit. (Client Quit)
#1310 [15:55] <Abdullah_m3> Whaen i start the game it says that you have to update and when i download it, the download stops
#1311 [15:56] <radiance> I have a feeling that my minecraft is just broken forever. :P
#1312 [15:56] <b9> https://paste.ubuntu.com/p/gdrqRYJDD3/
#1313 [15:57] <CubeTheThird> b9, why do you have both mcafee and symantec installed?
#1314 [15:57] <CubeTheThird> Abdullah_m3, do you get an error message?
#1315 [15:57] <radiance> I'm downloading the JRE (instead of the JDK), to see if that will fix it.
#1316 [15:57] <CubeTheThird> radiance, alright. Make sure you use java 8
#1317 [15:57] <b9> its just what was on my laptop when it was given to me asa graduation present
#1318 [15:57] <HoodedKyi> My minecraft now works- thank you so much for helping me. I really appreciate it.
#1319 [15:57] <radiance> CubeTheThird Yeah its JRE 8u211
#1320 [15:58] <CubeTheThird> b9, ah ok. Honestly I'd recommend you remove both. Mcafee especially is known to block the game in weird ways
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#1322 [15:58] <CubeTheThird> HoodedKyi, awesome!
#1323 [15:58] <b9> okay ill try
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#1325 [15:59] <radiance> Nope, JRE didn't work.
#1326 [15:59] <Abdullah_m3> It says unable to update Minecraft native luncher
#1327 [15:59] <CubeTheThird> Abdullah_m3, do you have ByteFence installed?
#1328 [15:59] <Abdullah_m3> No
#1329 [15:59] <CubeTheThird> Abdullah_m3, what anti-virus and firewall software do you have?
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#1333 [16:01] <Mmmmmnnn9> Im back
#1334 [16:02] <CubeTheThird> Mmmmmnnn9, alright. Where did we leave off?
#1335 [16:02] <Abdullah_m3> I have avast anti-virus
#1336 [16:02] <Mmmmmnnn9> The allow an app through firewall
#1337 [16:02] <RV> Whenever I load into a world, either solo or a server my game just white screens and shuts down. Do you guys know whats happening, its been happening for a while
#1338 [16:02] <Mmmmmnnn9> I cant click it
#1339 [16:02] <CubeTheThird> Abdullah_m3, alright. Let's run a malware scan then
#1340 [16:02] <CubeTheThird> ??> Abdullah_m3 av/adwcleaner
#1341 [16:02] <radiance> CubeTheThird So, if this helps with my troubleshooting at all, my wife has the exact same system set-up that I do (exact same Hardware and Software installed) and her Minecraft was loading fine. Mine is still crashing with the Java(TM) SE Binary crash.
#1342 [16:02] <Absol> Abdullah_m3: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#1343 [16:02] <Absol> Abdullah_m3: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1344 [16:03] <CubeTheThird> Mmmmmnnn9, riight. Are you not administrator on your computer then?
#1345 [16:03] <CubeTheThird> RV, do you get an error message?
#1346 [16:03] <Mmmmmnnn9> Well my dad runs the norton thing
#1347 [16:03] <CubeTheThird> Mmmmmnnn9, ah... you might need to talk to your dad about allowing it through then
#1348 [16:03] <Mmmmmnnn9> Ok ill see how that goes lol
#1349 [16:04] <Mmmmmnnn9> How do i get him to do it on his
#1350 [16:04] <RV> it just stops responding and brings me to the launcher, but whenever I click see crash report nothing happens
#1351 [16:04] <Abdullah_m3> Is it a save app?
#1352 [16:04] <CubeTheThird> radiance, I mean it sounds like you've got something messing with your video drivers, but I'm not sure what
#1353 [16:04] <b9> after i uninstall mcafee and symantec should i try to run it
#1354 [16:04] <CubeTheThird> RV, ok let's start with a malware scan
#1355 [16:04] <CubeTheThird> ??> RV av/adwcleaner
#1356 [16:04] <Absol> RV: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#1357 [16:04] <Absol> RV: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1358 [16:04] <CubeTheThird> b9, reboot, then try again
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#1360 [16:05] <CubeTheThird> Abdullah_m3, yes, feel free to find reviews
#1361 [16:05] <radiance> CubeTheThird I'm going to completely uninstall Java and Minecraft all together, then restart and fresh install the JRE instead of the JDK and Minecraft and see if it helps.
#1362 [16:05] <CubeTheThird> Mmmmmnnn9, he will need to give permission to Minecraft and/or Java to allow it through the firewall, both for public and private
#1363 [16:05] <CubeTheThird> radiance, sure sounds like a plan
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#1365 [16:06] <Mmmmmnnn9> Ok but how would that go onto our laptops
#1366 [16:06] <CubeTheThird> sorry I g2g
#1367 [16:07] * radiance [webchat@S01061cabc069b263.gv.shawcable.net] has joined #minecrafthelp
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#1369 [16:09] <radiance> Alright, so I've completely removed EVERYTHING related to Java and Minecraft from my PC. Doing fresh installs now. See if it'll work. Hopefully!
#1370 [16:09] <radiance> Hmm.
#1371 [16:09] <radiance> Nope.
#1372 [16:10] <radiance> I'm going to roll back my graphics drivers.
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#1375 [16:10] <Lucy> Hello?
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#1380 [16:14] <jessesjiew> Hello ive got an issue migrating my account to a the new mojang
#1381 [16:14] <Novemebr> my game crashes due to rendering issues when I try to load the game
#1382 [16:14] <Sony> Good Evening! I have been trying to reset my password. I clicked to send reset email. The email is not going through. I checked my spam folder and it is not there either
#1383 [16:14] * jessesjiew [webchat@ip4da545b8.direct-adsl.nl] has quit. (Client Quit)
#1384 [16:15] <radiance> Sony These guys are not affiliated with Mojang, they're volunteers. They can't assist with account related issues.
#1385 [16:15] <Sony> ok. thank you.
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#1389 [16:17] <Nate0> Hey y'all, I'm not able to get into minecraft. Whenever I get in, the loading bar begins and then freezes at the halfway point. I've tried reinstalling minecraft, getting the newest update of Java, and nothing is working. Im on MacOsX High Sierra on the latest minecraft update.
#1390 [16:17] <radiance> Yeah Nate0 I'm having the same issue on Win 10
#1391 [16:17] <radiance> With Java Edition
#1392 [16:17] <b9> im havingthe same issue
#1393 [16:17] <Nate0> Have you found anyway to fix it?
#1394 [16:17] <radiance> Not yet
#1395 [16:18] <radiance> I've found that sometimes I can get past the loading screen and actually enter a server but either way my game always crashes with a Java(TM) SE Binary has stopped working
#1396 [16:18] <b9> its saying "java(tm) platform SE binary has stopped working"
#1397 [16:18] <Nate0> That stinks
#1398 [16:18] <b9> mine too!
#1399 [16:18] <Nate0> I can't even get that far
#1400 [16:18] <radiance> Yeah b9
#1401 [16:18] <radiance> I've been dealing with it all morning
#1402 [16:18] <Nate0> Its a shame 'cause I have a realm being paid for and I can't even use it
#1403 [16:18] <b9> same here
#1404 [16:19] <radiance> I've tried: Uninstalling and reinstalling Java fresh, multiple reinstalls of Minecraft, adware removal, hijack this.
#1405 [16:19] <radiance> Ok
#1406 [16:19] <b9> im about to just get a new laptop lol
#1407 [16:19] <radiance> So
#1408 [16:19] * Absol kicked radiance from #minecrafthelp (Reason: adiance :Stop spamming)
#1409 [16:19] <Nate0> Yeah same here
#1410 [16:19] <Nate0> What
#1411 [16:19] <Nate0> he was not spamming..
#1412 [16:19] <b9> ive done the same thing
#1413 [16:19] * radiance [webchat@S01061cabc069b263.gv.shawcable.net] has joined #minecrafthelp
#1414 [16:19] <radiance> Welp
#1415 [16:19] <radiance> Ok
#1416 [16:19] <radiance> Open your launcher
#1417 [16:19] <Nate0> im in it rn
#1418 [16:20] <radiance> Go to settings, then click the little box that says Keep Launcher Open while running, and Open Output log when game starts
#1419 [16:20] <radiance> Then reload minecraft
#1420 [16:20] <Nate0> ok
#1421 [16:20] * b9 [webchat@c-98-196-29-197.hsd1.tx.comcast.net] has quit. (Client Quit)
#1422 [16:20] <radiance> Do you get his error? OpenGL debug message, id=1282, source=API, type=ERROR, severity=HIGH, message=GL_INVALID_OPERATION error generated. Render buffer not bound
#1423 [16:20] <Nate0> Doing that right now..
#1424 [16:21] <Nate0> Sorry, how do I get to output log?
#1425 [16:21] * Ken [webchat@occm-101.dhcp.grp1-rng3.tnmteg.blomand.net] has joined #minecrafthelp
#1426 [16:21] <radiance> It should be open in behind the launcher. It will say Minecraft Game Output
#1427 [16:21] <Ken> Anyone know how to fix invalid log in?
#1428 [16:22] <Nate0> radiance It's not there..
#1429 [16:22] <radiance> Hmm
#1430 [16:22] <radiance> Do you know where your .minecraft folder is on your MacOS?
#1431 [16:22] <Nate0> oh wait i think i know
#1432 [16:22] <Nate0> i checked the wrong thing lol give me a second
#1433 [16:22] <Ken> Anyone know how to fix invalid log in?
#1434 [16:23] <Nate0> Did you try resetting password?
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#1436 [16:23] <Nate0> Ken
#1437 [16:23] <radiance> No clue ken. These guys can't assist with account related issues though
#1438 [16:23] <Ken> Dang
#1439 [16:23] <Ken> and yeah nate only once tho
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#1441 [16:23] <Nate0> radiance It's launching ill check now
#1442 [16:23] <radiance> If you get this:
#1443 [16:23] <radiance> OpenGL debug message, id=1282, source=API, type=ERROR, severity=HIGH, message=GL_INVALID_OPERATION error generated. Render buffer not bound
#1444 [16:23] <radiance> Then we have the same issue
#1445 [16:23] * Absol kicked radiance from #minecrafthelp (Reason: adiance :Stop spamming)
#1446 [16:24] <Ken> the thing that is odd tho is i can log into minecraft.net but not the launcher
#1447 [16:24] * radiance [webchat@S01061cabc069b263.gv.shawcable.net] has joined #minecrafthelp
#1448 [16:24] <radiance> damn spam bot
#1449 [16:24] <radiance> sorry i got kicked
#1450 [16:24] <Abdullah_m3> I used adw cleaner and the problem still
#1451 [16:24] <Nate0> Sorry radiance I'm not getting that
#1452 [16:24] <radiance> Abdullah_m3 is it your Java SE Binary has stopped responding?
#1453 [16:24] * Ken [webchat@occm-101.dhcp.grp1-rng3.tnmteg.blomand.net] has quit. (Client Quit)
#1454 [16:25] <Nate0> Skipping bad option: lastServer:
#1455 [16:25] <Nate0> Skipping bad option: textBackgroundOpacity:
#1456 [16:25] <Nate0> Those are the warnings
#1457 [16:25] <radiance> Does it have any fatals?
#1458 [16:25] <Nate0> No
#1459 [16:27] <radiance> Hmm
#1460 [16:27] <radiance> Under the infos you don't get the OpenGL Debug message thing either?
#1461 [16:27] * melisa [webchat@88.236.12.147.dynamic.ttnet.com.tr] has joined #minecrafthelp
#1462 [16:28] <Abdullah_m3> I don't know what is that
#1463 [16:28] <Nate0> nope
#1464 [16:28] <radiance> yeah we all have different issues with basically the same thing, Java Binary lol
#1465 [16:28] <radiance> dont know, im not a tech support guy here i was just trying to see if we had the exact same issue
#1466 [16:29] <Abdullah_m3> Is there an arabic sopport?
#1467 [16:29] <melisa> Hi, i'm trying to purchase Minecraft but my credit card information is constantly getting declined, I have tried all the tips you have on the support system but they still don't work?????
#1468 [16:30] * Lexi [webchat@174-087-152-045.dhcp.chtrptr.net] has quit. (Quit: webchat.esper.net)
#1469 [16:30] <Nate0> There's nothing we can do with account issues, try contacing official minecraft support via thier website
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#1474 [16:40] * Abdullah_m3 [webchat@87.109.173.63] has joined #minecrafthelp
#1475 [16:40] <Abdullah_m3> No it hasn't stop responding
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#1480 [16:49] <eskil1234> Hi, I´m trying to join a LAN game hosted by a mac, from a mac. I try to connect via "direct connect" and get the error code: "io.netty.channel.AbstractChannel$AnnotatedNoRouteToHostException: No route to host:". Not sure what to do, any help is appreciated.
#1481 [16:50] * bob [webchat@c-73-52-129-162.hsd1.ut.comcast.net] has joined #minecrafthelp
#1482 [16:50] * Koosta [webchat@188.129.168.156] has joined #minecrafthelp
#1483 [16:51] <Koosta> pls help o.netty.channel.abstractchannel$annotatedconnectexception connection timed out (I have disabled firewall)
#1484 [16:51] * allisoncs19 [webchat@mta-184-55-218-123.neo.rr.com] has joined #minecrafthelp
#1485 [16:53] <allisoncs19> Hello, I have accidentally deleted a Minecraft world I worked very hard on in Minecraft Pocket Edition. Is there any way to get it back? Thank you for the help!
#1486 [16:54] <allisoncs19> I deleted it about an hour ago
#1487 [16:56] * allisoncs19 [webchat@mta-184-55-218-123.neo.rr.com] has quit. (Quit: webchat.esper.net)
#1488 [17:02] <bob> so i tried to download one of my available templates but when i download it it says there was a problem loading this world and i do not what to do can you help me pleas
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#1491 [17:18] * Kale_Huetter [webchat@174-28-88-43.albq.qwest.net] has joined #minecrafthelp
#1492 [17:19] <Kale_Huetter> Hello?
#1493 [17:19] * ky [webchat@47.144.39.53] has joined #minecrafthelp
#1494 [17:20] <Kale_Huetter> :(
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#1497 [17:23] <ky> Me and my sister are trying to play Minecraft using open lan but her world would not pop up on multiplayer and we tried to use direct connect but that just says unknown host. We've been trying to figure this out for three years and watched a bunch of videos on youtube but nothing seems to work. What should we do?
#1498 [17:26] * sga [webchat@125-237-159-64-adsl.sparkbb.co.nz] has joined #minecrafthelp
#1499 [17:27] <sga> hey my minecraft loads almost all the way but always gets stuck at like ~90% and sits at "Not Responding"
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#1503 [17:31] <qninja> How do I access an old account from 2010-2011 timeframe? I know the username, I think i know the email address associated with it
#1504 [17:32] <no_coins> i purchased the toy story pack for my kids but the minecoins never showed up in my account
#1505 [17:32] <no_coins> i contacted google play store and they walked me through basic troubleshooting but didnt work
#1506 [17:33] <no_coins> i sent an email to mojang support but that appears could take a couple months to hear back
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#1511 [17:38] <Anne> I am getting the msg unable to update the Minecraft native launcher, over and over again, any ideas?
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#1515 [17:44] * TheJereMC [webchat@225-89-112-190.iparatodos.com.ar] has joined #minecrafthelp
#1516 [17:45] <TheJereMC> Hola
#1517 [17:45] <TheJereMC> No puedo entrar a juagr minecraft porque tengo el forge instalados con mods y quiero entrar para probarlos
#1518 [17:46] <TheJereMC> Pero se me creashea
#1519 [17:47] * ruu [webchat@094145000123.dynamic.telenor.dk] has joined #minecrafthelp
#1520 [17:50] <ruu> plzz. help when i try to play the game it keeps telling me: an unexpected issue occurred and the game has crashed. how do i solve this?
#1521 [17:53] * Flushyy_ [webchat@a83-132-216-83.cpe.netcabo.pt] has joined #minecrafthelp
#1522 [17:53] <Flushyy_> hey
#1523 [17:53] <Flushyy_> Someone here that could help me?
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#1525 [18:02] * nashimus [webchat@122-160-174-206.cust.beehivebroadband.com] has joined #minecrafthelp
#1526 [18:03] <nashimus> I'm trying to download the java edition of the minecraft client, but it seems it's not as easy to do that as it was previously.
#1527 [18:03] <nashimus> https://www.minecraft.net/en-us/download/
#1528 [18:03] <nashimus> I've downloaded the "raw launcher files" but don't see a .jar file
#1529 [18:04] <CubeTheThird> nashimus, are you having issues with the installer?
#1530 [18:05] <nashimus> I'd like to try to get it working on a non x86 architecture
#1531 [18:05] <nashimus> or try
#1532 [18:05] <nashimus> so yeah
#1533 [18:05] <CubeTheThird> nashimus, only x86 architecture is supported by the libraries the game uses
#1534 [18:06] <CubeTheThird> nashimus, I assume you're trying to run it on something like ARM?
#1535 [18:06] <nashimus> powerpc
#1536 [18:06] <nashimus> but yeah
#1537 [18:06] <nashimus> I know someone had it running on powerpc years ago
#1538 [18:07] <CubeTheThird> nashimus, the only way you'd get it running on a different architecture would be by manually compiling the game libraries I'd reckon. You won't however find any support for doing that here. I recommend you visit the minecraft forums or reddit for help with that
#1539 [18:08] <CubeTheThird> nashimus, but seeing as there isn't a .jar launcher anymore, you might run into more obstacles there too
#1540 [18:08] <nashimus> yeah, that's kind of what I'm noticing
#1541 [18:08] <nashimus> last time I looked at it, there was a .jar launcher
#1542 [18:09] <CubeTheThird> nashimus, ya they haven't offered that one in several years
#1543 [18:09] <nashimus> so, I'm understanding correctly, there is no longer a jar?
#1544 [18:09] <CubeTheThird> correct
#1545 [18:10] <nashimus> thank you for your help
#1546 [18:10] <CubeTheThird> no problem
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#1548 [18:10] <ruu> is their anyone who can help me?
#1549 [18:11] <CubeTheThird> ruu, with what?
#1550 [18:12] <ruu> i just downloaded the minecraft java edition, but every time i try to play it says that the game crashed
#1551 [18:12] <CubeTheThird> ruu, do you get a crash report?
#1552 [18:14] <ruu> no not anymore, but when i had the option to see the report i wouldnt
#1553 [18:14] <CubeTheThird> ??> ruu launcher/log
#1554 [18:14] <Absol> ruu: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
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#1556 [18:19] * wildhalfling22 [webchat@mobile-166-137-163-057.mycingular.net] has joined #minecrafthelp
#1557 [18:19] <wildhalfling22> hello
#1558 [18:20] <CubeTheThird> hello wildhalfling22
#1559 [18:21] <ruu> p/QFdcTRJNHR
#1560 [18:21] <wildhalfling22> so i wanted to delete a version of minecraft from the launcher but you cant delete it cause there is only a edit and duplicater button
#1561 [18:21] <CubeTheThird> ruu, hmm not seeing anything useful there. Let's run a malware scan
#1562 [18:21] <CubeTheThird> ??> ruu av/adwcleaner
#1563 [18:21] <Absol> ruu: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#1564 [18:21] <Absol> ruu: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1565 [18:22] <wildhalfling22> ?
#1566 [18:22] <CubeTheThird> wildhalfling22, hmm good point. We'll have to manually delete it then. Can you open the .minecraft folder?
#1567 [18:23] <ruu> Absol, i can´t i am using a mac
#1568 [18:23] * infower010 [webchat@176-231-211-72.orange.net.il] has joined #minecrafthelp
#1569 [18:23] <CubeTheThird> ruu, ohh that changes things
#1570 [18:23] <wildhalfling22> yea i already deleted it from the versions folder in .minecraft but it still appears in the launcher
#1571 [18:23] <CubeTheThird> ruu, do you have any anti-virus ?
#1572 [18:23] <CubeTheThird> wildhalfling22, you'll either have to edit or delete the launcher_profiles.json file
#1573 [18:24] <ruu> no i dont think so
#1574 [18:24] <CubeTheThird> ruu, what version of MacOS are you running?
#1575 [18:24] <ruu> CubeTheThird mojave
#1576 [18:25] <ruu> CubeTheThird 10.14.5
#1577 [18:25] <CubeTheThird> ruu, hmm ok. Let's first try doing a clean install of the game
#1578 [18:25] <CubeTheThird> ??> ruu mac/reinst
#1579 [18:25] <Absol> ruu: You may need to reinstall the locally installed files that Minecraft puts into place.
#1580 [18:25] <Absol> ruu: To do so, run the following command in a terminal: curl -L https://git.io/rmc | sh
#1581 [18:26] <wildhalfling22> @cubeTheThird thanks that worked
#1582 [18:26] <CubeTheThird> no problem
#1583 [18:26] <CubeTheThird> :3
#1584 [18:26] * wildhalfling22 [webchat@mobile-166-137-163-057.mycingular.net] has quit. (Quit: webchat.esper.net)
#1585 [18:27] <infower010> hi so ibought the game yesterday and when itry to login the game its says that the password is invalid itry to changing it 3 times but icant even login to the website
#1586 [18:27] <CubeTheThird> infower010, what happens when you try on minecraft.net ?
#1587 [18:27] <infower010> icent log in to it
#1588 [18:28] <CubeTheThird> infower010, right, but what does it tell you?
#1589 [18:28] <infower010> its not telling me nothing its just wont let me prees the log in
#1590 [18:28] <CubeTheThird> ??> infower010 info/mcleaks
#1591 [18:29] <Absol> infower010: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#1592 [18:29] <Absol> infower010: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#1593 [18:29] <ruu> Absol i´ve done it now what?
#1594 [18:29] * J5 [webchat@50-24-127-3.bcstcmta02.res.dyn.suddenlink.net] has joined #minecrafthelp
#1595 [18:29] <J5> Howdy
#1596 [18:29] <CubeTheThird> ruu, Absol is a bot by the way. After that re-open the game launcher and try playing again
#1597 [18:29] <CubeTheThird> hello J5
#1598 [18:30] <J5> I'm having issues migrating my account
#1599 [18:30] <J5> not sure if you're able to help with that
#1600 [18:30] <CubeTheThird> J5, what issues?
#1601 [18:30] <J5> well, I go to migrate my account and it says it was already migrated
#1602 [18:30] <J5> however, I didn't migrate it myself
#1603 [18:30] <ruu> CubeTheThird okay i will try that, thanks:D
#1604 [18:30] <CubeTheThird> J5, what's your minecraft username?
#1605 [18:31] <J5> thejake1233
#1606 [18:31] <CubeTheThird> J5, right, and in what year did you purchase the account?
#1607 [18:31] <J5> oh man
#1608 [18:31] <J5> like 2011
#1609 [18:31] <J5> give or take 1 year
#1610 [18:32] <CubeTheThird> J5, hmm alright. If it was before 2013 then yes, it did get migrated. The name hasn't been changed though, so it's not likely it was hacked or anything. You are most likely logging in with the wrong email address
#1611 [18:32] <J5> I see, so it was migrated automatically?
#1612 [18:33] <CubeTheThird> J5, no, migration is never automatic\
#1613 [18:33] <J5> and, presumably, with the same email and password?
#1614 [18:33] <J5> then how can you say for sure that it was migrated if it was before 2013?
#1615 [18:33] <J5> am I misunderstanding?
#1616 [18:34] <CubeTheThird> J5, migration only applies if your account was bought before 2013. From what I can tell that username belongs to a mojang.com account (migrated), and not a legacy minecraft.net account, which means it was migrated
#1617 [18:34] <infower010> but why icant login to the website?
#1618 [18:35] <CubeTheThird> infower010, because you had something like MCLeaks or AltDispenser installed, which is blocking the login
#1619 [18:35] <infower010> so what do ido?
#1620 [18:36] <CubeTheThird> infower010, firstly remove those tools if you have them. You may also have to edit your systems host file, as Absol stated previously
#1621 [18:37] <infower010> ideleted minecraft and all the filles and its still do let me
#1622 [18:37] <CubeTheThird> ??> infower010 win/hosts/edit
#1623 [18:37] <Absol> infower010: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#1624 [18:37] <Absol> infower010: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#1625 [18:39] <infower010> ok what now?
#1626 [18:39] <J5> and you can tell which account its associated with?
#1627 [18:40] <CubeTheThird> J5, no. That information is not publicly accessible. If you are unable to determine which email the account is on, you will have to contact Mojang support for further assistance
#1628 [18:40] <CubeTheThird> ??> J5 mojang/email
#1629 [18:40] <Absol> J5: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1630 [18:40] <Absol> J5: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1631 [18:43] <J5> Thank you
#1632 [18:44] <J5> I hope someday you meet Notch on the street and he smiles at you
#1633 [18:44] <CubeTheThird> haha
#1634 [18:45] * DoubleOa [webchat@99-130-98-173.lightspeed.irvnca.sbcglobal.net] has joined #minecrafthelp
#1635 [18:46] <DoubleOa> hello im having issues logging in
#1636 [18:46] <infower010> Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open idid
#1637 [18:46] <CubeTheThird> DoubleOa, what issues?
#1638 [18:46] <infower010> idid it what next/
#1639 [18:46] <CubeTheThird> infower010, so you have the host file open in notepad right now?
#1640 [18:47] <infower010> yes
#1641 [18:47] <CubeTheThird> infower010, there, remove all the lines that have mojang in them, then save the file
#1642 [18:47] <infower010> ok
#1643 [18:48] <DoubleOa> I just migrated my account and did all the verification I even changed my psw but when I go to log into Minecraft.net I click log in but nothing happens
#1644 [18:48] <CubeTheThird> DoubleOa, can you try using a different browser?
#1645 [18:48] <DoubleOa> i dont get a invalid username or nothing i get no interaction
#1646 [18:48] <DoubleOa> let me try chrome
#1647 [18:48] * Furfty [webchat@d149-67-170-57.try.wideopenwest.com] has joined #minecrafthelp
#1648 [18:49] <infower010> omgggg
#1649 [18:49] <infower010> thx
#1650 [18:49] <CubeTheThird> no problem :3
#1651 [18:49] <Furfty> So when I launch my game, it immediately crashes
#1652 [18:49] <infower010> its workinggggg
#1653 [18:49] <CubeTheThird> Furfty, do you get a crash report?
#1654 [18:49] <Furfty> when i click on crash report it doesnt show up
#1655 [18:49] <CubeTheThird> Furfty, let's try running a malware scan then
#1656 [18:49] <DoubleOa> yeah chrome didnt work
#1657 [18:49] <CubeTheThird> ??> Furfty av/adwcleaner
#1658 [18:49] <Absol> Furfty: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#1659 [18:49] <Absol> Furfty: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1660 [18:49] <CubeTheThird> ??> DoubleOa tools/hjt
#1661 [18:49] <Furfty> on command prompt?
#1662 [18:49] <Absol> DoubleOa: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1663 [18:49] <Absol> DoubleOa: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1664 [18:51] <Furfty> can i use a different software such as iobit malware fighter?
#1665 [18:51] <Furfty> i already have it
#1666 [18:51] <CubeTheThird> Furfty, you can try, but I haven't seen much success with that tool. That's actually one we sometimes recommend removing
#1667 [18:51] <Furfty> ok
#1668 [18:53] <Furfty> should i restart now and come back on this chat
#1669 [18:53] <CubeTheThird> Furfty, sure
#1670 [18:53] <Furfty> (i've scanned)
#1671 [18:53] <Furfty> ok see you then
#1672 [18:53] * Furfty [webchat@d149-67-170-57.try.wideopenwest.com] has quit. (Client Quit)
#1673 [18:54] <DoubleOa> this is mac compatible correct?
#1674 [18:55] <CubeTheThird> DoubleOa, no, sorry it isn't
#1675 [18:55] <CubeTheThird> DoubleOa, can you open a terminal?
#1676 [18:55] <DoubleOa> yeah
#1677 [18:55] <CubeTheThird> DoubleOa, run this command: cat /etc/hosts
#1678 [18:55] <DoubleOa> ran it
#1679 [18:56] <CubeTheThird> DoubleOa, does any output contain mojang in it?
#1680 [18:56] <DoubleOa> yeah
#1681 [18:56] <CubeTheThird> DoubleOa, ah as I expected
#1682 [18:56] <CubeTheThird> DoubleOa, one sec
#1683 [18:56] <DoubleOa> .156.90.191 sessionserver.mojang.com
#1684 [18:56] <DoubleOa> .156.90.191 authserver.mojang.com
#1685 [18:56] <DoubleOa> these too
#1686 [18:56] <DoubleOa> two*
#1687 [18:57] <CubeTheThird> DoubleOa, ya that would be the result of either MCLeaks or AltDispenser, which is messing with the hosts file. That will have to be removed
#1688 [18:57] <DoubleOa> whats that
#1689 [18:59] <CubeTheThird> DoubleOa, run this command: sudo open -a TextEdit /etc/hosts
#1690 [19:00] <CubeTheThird> DoubleOa, that will open a text editor on the hosts file so you can edit it
#1691 [19:01] <DoubleOa> alright and what do i edit out
#1692 [19:01] <CubeTheThird> DoubleOa, remove the lines with mojang in them
#1693 [19:02] <DoubleOa> the whole line or just the mojang line
#1694 [19:02] <DoubleOa> mojang word
#1695 [19:02] <DoubleOa> sorry
#1696 [19:02] <CubeTheThird> DoubleOa, the whole line with the words
#1697 [19:04] <DoubleOa> its saying i dont own the file hosts and i do not have permission to write to it
#1698 [19:04] <DoubleOa> its asking if i should duplicate
#1699 [19:04] <CubeTheThird> uhg, lovely
#1700 [19:04] <DoubleOa> sorry .-.
#1701 [19:05] <CubeTheThird> DoubleOa, you'll need to follow these instructions then: http://osxdaily.com/2015/10/05/disable-rootless-system-integrity-protection-mac-os-x/
#1702 [19:09] <DoubleOa> i checked if it was enabled but it says disabled
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#1705 [19:11] <CubeTheThird> DoubleOa, you did run the other command with sudo, entering your password, correct?
#1706 [19:11] <Furfty> Hello, I'm back and it didn't work
#1707 [19:11] <Furfty> the malwarebytes scan that is
#1708 [19:11] * NebulaXVI [webchat@108-235-57-166.lightspeed.hstntx.sbcglobal.net] has joined #minecrafthelp
#1709 [19:11] <CubeTheThird> Furfty, sorry, which tool did you end up using to scan?
#1710 [19:12] <Furfty> i just did the normal scan
#1711 [19:12] <CubeTheThird> Furfty, using what?
#1712 [19:12] <Furfty> oh
#1713 [19:12] <Furfty> malwarebytes
#1714 [19:12] <CubeTheThird> DoubleOa, oh wait, try this version: sudo open -a TextEdit /private/etc/hosts
#1715 [19:13] <CubeTheThird> Furfty, ah ok. Let's see if we can get anything from the game logs
#1716 [19:13] <CubeTheThird> ??> Furfty launcher/log
#1717 [19:13] <Absol> Furfty: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#1718 [19:13] <Furfty> i found the log in .minecraft
#1719 [19:13] <Furfty> the first line is:
#1720 [19:13] <Furfty> There is insufficient memory for the Java Runtime Environment to continue.
#1721 [19:13] * Absol kicked Furfty from #minecrafthelp (Reason: urfty :Stop spamming)
#1722 [19:14] * Furfty [webchat@d149-67-170-57.try.wideopenwest.com] has joined #minecrafthelp
#1723 [19:14] <Furfty> Sorry for the spam
#1724 [19:15] <CubeTheThird> lol no worries. Blame the bot
#1725 [19:15] <CubeTheThird> Furfty, did you edit the JVM arguments?
#1726 [19:15] <Furfty> wait so can you see what i said earlier?
#1727 [19:15] <Furfty> oh yes i did, i changed the first number to 3 for 3 gb
#1728 [19:15] <NebulaXVI> Recently I've been having trouble trying to login to minecraft both on the website and launcher. On the website nothing happens when I click login it just sits there idle, and on the launcher I always get the prompt "Invalid Username or Password". I have followed all the conventional solutions such as waiting an entire day resetting the password th
#1729 [19:15] <NebulaXVI> en trying again. However nothing has seemed to work, I have been at it for about 3 days now with no luck, any tips?
#1730 [19:15] <CubeTheThird> Furfty, can you send me the full text for the JVM arguments?
#1731 [19:15] <Furfty> -Xmx3G -XX:+UnlockExperimentalVMOptions -XX:+UseG1GC -XX:G1NewSizePercent=20 -XX:G1ReservePercent=20 -XX:MaxGCPauseMillis=50 -XX:G1HeapRegionSize=32M
#1732 [19:16] <CubeTheThird> ??> NebulaXVI info/mcleaks
#1733 [19:16] <Absol> NebulaXVI: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#1734 [19:16] <Absol> NebulaXVI: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#1735 [19:16] <CubeTheThird> Furfty, can you copy the full log onto http://paste.ubuntu.com and give the URL here.
#1736 [19:17] <Furfty> https://paste.ubuntu.com/p/SKWYFfgBtW/
#1737 [19:18] <DoubleOa> nebula and I seem to have the same issue
#1738 [19:18] <DoubleOa> just dont know why I cant edit out the hosts
#1739 [19:19] <CubeTheThird> Furfty, how much RAM do you have?
#1740 [19:20] <Furfty> 8GB DDR4 2400mhz
#1741 [19:20] <CubeTheThird> DoubleOa, did you try the last command I sent you to edit it?
#1742 [19:20] <CubeTheThird> Furfty, ok, and out of curiosity, why are you trying to allocate 3GB?
#1743 [19:20] * eggyhalldor [webchat@31-209-200-26.dsl.dynamic.simnet.is] has joined #minecrafthelp
#1744 [19:20] <DoubleOa> yeah and the same thing happened
#1745 [19:20] <Furfty> it was originally at 2 and so i changed it to 3 thinking it would help
#1746 [19:21] <eggyhalldor> hey guys i was wondering i recently changed my minecraft email
#1747 [19:21] <eggyhalldor> and i logged out earlier but when i logged back in it says i havent purchased the game and i have had it since early 2014
#1748 [19:21] <CubeTheThird> DoubleOa, uhh.. you might need to contact Apple support then. I'm not very experienced with macs, and this is going outside my expertise
#1749 [19:21] <DoubleOa> asked for my psw and once i inputed it it prompted me to the text edit.
#1750 [19:21] <CubeTheThird> eggyhalldor, what's your minecraft username?
#1751 [19:21] <eggyhalldor> eggyhalldor
#1752 [19:22] <CubeTheThird> eggyhalldor, alright, and how long ago did you do the email change?
#1753 [19:22] <DoubleOa> but do you think once I get to delete those two host my issue will be resolved?
#1754 [19:22] <CubeTheThird> DoubleOa, yes, that's all you need to do
#1755 [19:22] <eggyhalldor> like a week or 2 ago
#1756 [19:22] <DoubleOa> Thanks Cube !
#1757 [19:22] <CubeTheThird> eggyhalldor, oh.. odd. Let's try one thing really quick
#1758 [19:22] <CubeTheThird> ??> eggyhalldor launcher/relog
#1759 [19:22] <Absol> eggyhalldor: Click your Minecraft username (or email address) in the upper left part of the launcher, select Log out, then re-enter your info and try the game again.
#1760 [19:22] * DoubleOa [webchat@99-130-98-173.lightspeed.irvnca.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#1761 [19:23] <CubeTheThird> Furfty, wait, so you're getting the out of memory error with 2GB as well?
#1762 [19:23] <Furfty> correct
#1763 [19:23] <eggyhalldor> it only happend when i decided to logg off and logg onto another acc and when i tried to logg back in it just sayd i didnt own the game
#1764 [19:23] <CubeTheThird> Furfty, did you install any resource packs?
#1765 [19:24] <CubeTheThird> eggyhalldor, can you login to account.mojang.com/me
#1766 [19:24] <Furfty> none
#1767 [19:24] * MBJ [webchat@c-68-52-208-247.hsd1.tn.comcast.net] has joined #minecrafthelp
#1768 [19:24] <eggyhalldor> yes with my new email but it says i dont have the game but i have transaction id and evrything
#1769 [19:25] <MBJ> I have an issue with launching the Java Edition
#1770 [19:25] <CubeTheThird> Furfty, that's odd. Let's try doing a clean install of the game. Make sure the launcher is closed when you do this
#1771 [19:25] <eggyhalldor> i have made a email ticket but it takes such a long time
#1772 [19:25] <CubeTheThird> ??> Furfty win/reinst
#1773 [19:25] <Absol> Furfty: You may need to reinstall the locally installed files that Minecraft puts into place.
#1774 [19:25] <Absol> Furfty: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#1775 [19:25] <Furfty> ok
#1776 [19:25] <CubeTheThird> eggyhalldor, all I can recommend is waiting for Mojang's response then. We don't have access to accounts here
#1777 [19:25] <CubeTheThird> MBJ, what issue?
#1778 [19:26] * bee [webchat@ip70-174-196-191.ph.ph.cox.net] has joined #minecrafthelp
#1779 [19:26] <MBJ> Everytime I attempt to launch Minecraft, it crashes right before it fills up the done bar
#1780 [19:26] <eggyhalldor> okay but how long do u thnk it will take it says they are still going over 9th of may
#1781 [19:26] <MBJ> And I can't read the crash report
#1782 [19:26] <Furfty> wait
#1783 [19:26] <Furfty> you have the same problem as me MBJ
#1784 [19:26] <MBJ> welp
#1785 [19:27] <CubeTheThird> eggyhalldor, that estimate is all the info I know as well
#1786 [19:27] <CubeTheThird> MBJ, let's run a malware scan to start
#1787 [19:27] <CubeTheThird> ??> MBJ av/adwcleaner
#1788 [19:27] <Absol> MBJ: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#1789 [19:27] <Absol> MBJ: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1790 [19:28] <bee> Hello! I can't access my account, and using the "forgot your password" link isn't sending a reset email. I've contacted Mojang support but it says on their "When will I hear back?" article that they're currently caught up to May 9th, so I'm hoping someone might have a suggestion here. :)
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#1793 [19:29] <CubeTheThird> bee, all we can recommend is waiting for Mojang's response
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#1795 [19:29] <bee> yikes
#1796 [19:29] <Furfty> dang it, i reinstalled all the minecraft files and it still crashes
#1797 [19:29] <bee> Well, guess I'll just wait two months then. That's so disappointing.
#1798 [19:29] <CubeTheThird> Furfty, can you send me the latest log you're getting?
#1799 [19:29] * MBJ [webchat@c-68-52-208-247.hsd1.tn.comcast.net] has joined #minecrafthelp
#1800 [19:30] <MBJ> Absol, so try running minecraft now?
#1801 [19:30] <CubeTheThird> MBJ, Absol is a bot. But yes try running it now
#1802 [19:30] * Sammy [webchat@c-73-169-186-99.hsd1.wa.comcast.net] has joined #minecrafthelp
#1803 [19:30] <Sammy> hello?
#1804 [19:30] <MBJ> ok
#1805 [19:30] <CubeTheThird> hello Sammy
#1806 [19:31] <mary-grace> hello! I downloaded Minecraft today, and its telling that its crashing; that The driver does not appear to support opengl ?
#1807 [19:31] * bee [webchat@ip70-174-196-191.ph.ph.cox.net] has quit. (Client Quit)
#1808 [19:31] <Furfty> I think the log is exactly the same, but i made a new pastebin https://paste.ubuntu.com/p/QcqbTxVBDg/
#1809 [19:31] <Sammy> i think my account got hacked, and my username was changed, when i wasnt even home. is it possible to change it without having to wait 30 dyas?
#1810 [19:31] <CubeTheThird> mary-grace, do you have a dxdiag report?
#1811 [19:31] <mary-grace> pardon, how do I get that?
#1812 [19:31] <CubeTheThird> Sammy, you will have to contact Mojang support for assistance with that
#1813 [19:31] <CubeTheThird> ??> Sammy mojang/email
#1814 [19:31] <Absol> Sammy: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1815 [19:31] <Sammy> well shootdang
#1816 [19:31] <Absol> Sammy: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1817 [19:31] <CubeTheThird> ??> mary-grace win/dxdiag
#1818 [19:31] <Absol> mary-grace: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1819 [19:31] <Sammy> this isnt minecraft support?
#1820 [19:31] <MBJ> Thanks for the help!
#1821 [19:31] <Furfty> wait
#1822 [19:31] <Furfty> mbj
#1823 [19:32] <CubeTheThird> Sammy, this is a volunteer-run community chat. We don't have access to accounts and stuff like that
#1824 [19:32] <MBJ> yea?
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#1826 [19:32] <Furfty> did it work?
#1827 [19:32] <MBJ> yee
#1828 [19:32] <Furfty> wait why did mine not work?
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#1830 [19:32] <MBJ> hmm......
#1831 [19:32] <CubeTheThird> Furfty, you have a different problem
#1832 [19:32] <Furfty> ughh pc problems are the worst
#1833 [19:32] <MBJ> welp
#1834 [19:32] <MBJ> Im also on a PC
#1835 [19:32] <MBJ> Imma see y'all then
#1836 [19:32] <Furfty> do you think it would help at all to do another malware scan?
#1837 [19:33] <CubeTheThird> Furfty, can you change it to allocate 1GB of ram?
#1838 [19:33] <Furfty> maybe from the link you sent and not the malwarebytes program?
#1839 [19:33] <Furfty> al yes ill try that
#1840 [19:34] <Furfty> changing it to 1gb doesnt work
#1841 [19:34] <CubeTheThird> Furfty, your problem I don't think has anything to do with malware. New log please
#1842 [19:35] <Furfty> its the same thing
#1843 [19:35] <CubeTheThird> Furfty, I'm mainly looking to see what is says on the 3rd line: Native memory allocation
#1844 [19:35] <Furfty> oh ok hold on
#1845 [19:36] <mary-grace> i have done it. now what? send the link?
#1846 [19:36] <Furfty> Native memory allocation (mmap) failed to map 100663296 bytes for Failed to commit pages from 139264 of length 24576
#1847 [19:36] <CubeTheThird> mary-grace, yes link please
#1848 [19:37] <mary-grace> https://paste.ubuntu.com/p/NgPp9z5G6r/
#1849 [19:37] <CubeTheThird> mary-grace, ok one moment
#1850 [19:37] * toronto [webchat@CPE84948c8505b3-CM84948c8505b0.cpe.net.cable.rogers.com] has joined #minecrafthelp
#1851 [19:38] <CubeTheThird> mary-grace, sorry, but unfortunately your graphics card is not supported on newer editions of windows. You will either have to downgrade to windows 7, get a new graphics card (only applicable to Desktop computers), or use a different computer.
#1852 [19:38] <toronto> Hey everyone!
#1853 [19:38] <CubeTheThird> Furfty, ok. Try adding this to your JVM Arguments: -XX:MaxDirectMemorySize=55m
#1854 [19:38] <CubeTheThird> hello toronto
#1855 [19:39] <Furfty> to the end of the argument?
#1856 [19:39] <mary-grace> thank you for the help. do you by any chance know where i can obtain a graphics card from?
#1857 [19:39] <Furfty> or whatever im supposed to call it
#1858 [19:39] <CubeTheThird> Furfty, yes. Make sure you add a space before it
#1859 [19:39] <CubeTheThird> mary-grace, you have a desktop computer?
#1860 [19:39] <Furfty> mary-grace from places like ebay or amazon considering you use a desktop
#1861 [19:39] <Furfty> oh you beat me to it
#1862 [19:40] <CubeTheThird> lol
#1863 [19:40] <mary-grace> i do have a desktop.
#1864 [19:40] <mary-grace> use*
#1865 [19:40] <Furfty> adding that line didnt help
#1866 [19:40] <mary-grace> have any recommendations ?
#1867 [19:41] <CubeTheThird> mary-grace, ok. Then a graphics card would come from a computer hardware store. I'd recommend you ask a computer technician for advice
#1868 [19:41] <Furfty> depends on how much you're willing to spend on one
#1869 [19:41] <CubeTheThird> but considering how old your computer is, the better investment would be a newer one
#1870 [19:41] <toronto> Hey CubeTheThird ! :)
#1871 [19:42] <mary-grace> bought this computer about eleven months ago.
#1872 [19:42] <CubeTheThird> mary-grace, seriously? the hardware in it is over 10 years old
#1873 [19:42] <mary-grace> :0
#1874 [19:42] <toronto> I have question. Its not going to be nearly as interesting as the one that youre currently working on
#1875 [19:42] <CubeTheThird> toronto, haha. Shoot
#1876 [19:42] <Furfty> mary-grace how much did you spend on it
#1877 [19:42] <toronto> So!
#1878 [19:42] <toronto> I bought Minecraft Backwhen it was FIRST a thing
#1879 [19:42] <toronto> Like.... AGES ago
#1880 [19:43] <mary-grace> 350
#1881 [19:43] <toronto> I think it was still in Beta?
#1882 [19:43] <toronto> I dont remember
#1883 [19:43] <Furfty> you got ripped off
#1884 [19:43] <Furfty> ripped off big time
#1885 [19:43] <mary-grace> nibba told me it was brand new.
#1886 [19:43] <toronto> So my gf was curious about it and wanted to play it and when I told her I had an account long ago
#1887 [19:43] <mary-grace> what the HECC
#1888 [19:44] <mary-grace> thank you for informing me!
#1889 [19:44] <Furfty> those processors were produced back in 2006
#1890 [19:44] <Furfty> and 2gb of ram in a computer is hard to find in 2019
#1891 [19:45] <toronto> She asked me if I could recover it so she could watch me play. I found the old email address I used to buy the game and I reset my password. Now its telling me to migrate my account. No problem, the thing is that its asking for my USERNAME from before and I havent a clue what it was
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#1893 [19:45] <CubeTheThird> toronto, you'll have to contact Mojang for help migrating in that case
#1894 [19:45] <CubeTheThird> ??> toronto mojang/email
#1895 [19:45] <Absol> toronto: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1896 [19:45] <Absol> toronto: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1897 [19:45] <mary-grace> i don't know how to feel
#1898 [19:45] <mary-grace> flabergasted
#1899 [19:46] <toronto> Yeah, I did that. I sent a ticket but in the window that pops up at the end, it mentions an IRC channel with volunteers, so I decided to check in.
#1900 [19:46] <toronto> If thats all I can do then at least I know I did all I could
#1901 [19:47] * Furfty [webchat@d149-67-170-57.try.wideopenwest.com] has joined #minecrafthelp
#1902 [19:47] <Furfty> uhh
#1903 [19:47] <Furfty> so me being me i decided to try the malware scanner through the link you sent and my minecraft works now
#1904 [19:48] <toronto> Do you have any how this normally goes? I saw that they ask for a transaction ID, I have no idea how Im supposed to get a transaction Id for something I bought like... 8 years ago
#1905 [19:48] <toronto> If I dont have that, are they just gonna ignore my ticket and move on?
#1906 [19:49] <toronto> If I have to buy it again, I will. It just feels kinda shitty to dish out 35$ when I already bought the game simply because the account needs to be "migrated"
#1907 [19:49] <Absol> toronto: Please keep it civil
#1908 [19:49] <toronto> Oh, Im sorry, I shouldnt have used that word
#1909 [19:50] <Furfty> thanks for the link lol my mc works yay
#1910 [19:50] <mary-grace> link?
#1911 [19:50] <Furfty> basically i had a malware problem and there was a link to a program that scans for malware and deletes it
#1912 [19:50] <Furfty> ok bye
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#1914 [19:51] <mary-grace> what even i-
#1915 [19:51] <toronto> lol
#1916 [19:52] <CubeTheThird> sorry I g2g
#1917 [19:52] <mary-grace> anyhow, thank you for helping me CubeTheThird
#1918 [19:52] <mary-grace> oh dang i-
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#1922 [20:03] <Surprentis> Hello
#1923 [20:03] <Griff> Minecraft (MAC) crashes the moment I hit play, and it won't let me view the crash report or the output log, so I have no idea what the actual issue is
#1924 [20:03] <Surprentis> Hey why is Minecraft Java Version 1.14.3 vanilla literally unplayable in any area with tons of trees on a pc thats specs are 1080ti 16 gigs of ram i7 7700k, latest version of Java 64x (confirmed from website) , windows 10 pro with only SSD's in the machine??? You go to a jungle hit like one tree block and go down to 1 fps, this only happens in for
#1925 [20:03] <Surprentis> est areas as far as I can tell.. any help? It's unbearable
#1926 [20:06] <Surprentis> wow i figured it out
#1927 [20:06] <Surprentis> i turned off biome blend and it fixed everything
#1928 [20:07] <Griff> Thats what we like to see, lol
#1929 [20:10] <Surprentis> yeah its weird
#1930 [20:10] <Surprentis> i dont get it
#1931 [20:10] <Surprentis> all other settings are maxxed out
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#1937 [20:34] <talpha> hey guys I was needing some help recovering an account from beta release. (i know its forever and a day ago) I only have what i think is the email i used and the user name
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#1940 [20:38] <billie3> hi I just purchase Minecraft on my Mac after my trial ended, but after I transfer the app to the application folder and try to open it it unexpectedly quits. I keep trying to reopen it but it does the same thing over again.
#1941 [20:38] * ishankizz [webchat@ip72-201-13-194.ph.ph.cox.net] has joined #minecrafthelp
#1942 [20:38] <ishankizz> hello
#1943 [20:39] <billie3> hi
#1944 [20:39] <ishankizz> im having an issue with my account
#1945 [20:39] <billie3> same
#1946 [20:40] * talpha [webchat@99-25-244-234.lightspeed.ltrkar.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#1947 [20:40] <ishankizz> isnt there any customers services ?
#1948 [20:41] <billie3> I guess they only have to log on when they want to
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#1951 [20:51] * xXKsamjXx [webchat@90.148.225.141.dynamic.saudi.net.sa] has joined #minecrafthelp
#1952 [20:51] <xXKsamjXx> hi
#1953 [20:52] * xXKsamjXx [webchat@90.148.225.141.dynamic.saudi.net.sa] has quit. (Client Quit)
#1954 [20:56] * tyler2 [webchat@pool-108-48-114-234.washdc.fios.verizon.net] has joined #minecrafthelp
#1955 [20:56] <tyler2> Mmk
#1956 [20:57] <tyler2> Is anyone there?
#1957 [21:02] * TheSilentLink [~TheSilent@host81-132-131-74.range81-132.btcentralplus.com] has quit. (Ping timeout: 190 seconds)
#1958 [21:21] * Beanss [webchat@67.168.207.82] has joined #minecrafthelp
#1959 [21:21] <Beanss> my issue is that I need help getting rid of mcleaks
#1960 [21:21] * evan [webchat@c-71-207-141-104.hsd1.va.comcast.net] has joined #minecrafthelp
#1961 [21:22] <Beanss> I need assistance getting rid of mcleaks/the hosts files
#1962 [21:23] * evan [webchat@c-71-207-141-104.hsd1.va.comcast.net] has quit. (Client Quit)
#1963 [21:23] <mattym> ??> Beanss info/mcleaks
#1964 [21:23] <Absol> Beanss: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#1965 [21:23] <Absol> Beanss: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#1966 [21:23] <mattym> ??> Beanss win/hosts/edit
#1967 [21:23] <Absol> Beanss: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#1968 [21:23] <Absol> Beanss: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#1969 [21:23] <Beanss> I'm on a mac.
#1970 [21:28] <mattym> ??> Beanss mac/hosts/edit
#1971 [21:28] <Absol> Beanss: First, enable the root user and login to it by following this guide https://support.apple.com/en-us/HT204012. Then open the Terminal App in Finder -> Utilities
#1972 [21:28] <Absol> Beanss: Then in Terminal, type sudo open -a TextEdit /private/etc/hosts and press enter
#1973 [21:32] <Beanss> then I delete everything that has mojang in it?
#1974 [21:32] <Beanss> including the IP before it?
#1975 [21:32] <mattym> Beanss, Any lines in the file that contain the word mojang, delete the entire line
#1976 [21:32] * Lovito [webchat@mobile-107-77-220-111.mobile.att.net] has joined #minecrafthelp
#1977 [21:32] <Beanss> then how do I save it?
#1978 [21:33] <mattym> Beanss, Just save it.
#1979 [21:33] <Beanss> says I don't own the file and dont have permission to write to it, but Im the computer admin
#1980 [21:33] <Beanss> when I try to delete
#1981 [21:34] <mattym> Beanss, Did you do all the instructions in the link, and then follow the exact directions we gave to open the file?
#1982 [21:34] <Lovito> hey does anyone knows how to download minecraft windows 10 verion when i already own the java version?
#1983 [21:34] <Beanss> I'm going to do it again, thanks
#1984 [21:34] <mattym> Lovito, When did you buy the Java Edition?
#1985 [21:35] <Lovito> in december from last year
#1986 [21:35] <mattym> Lovito, So after October 2018?
#1987 [21:35] <Lovito> yes
#1988 [21:35] <mattym> Lovito, Then you would need to purchase the Windows 10 Edition separately
#1989 [21:35] * TheSilentLink [~TheSilent@host81-132-131-74.range81-132.btcentralplus.com] has joined #minecrafthelp
#1990 [21:36] <Lovito> but a friend purchased minecraft one week ago and it let her downoald the windows 10 version
#1991 [21:36] <mattym> Lovito, Then they either purchased the Windows 10 Edition, both, or owned it before.
#1992 [21:36] <Lovito> and she purchased the java version
#1993 [21:37] <Lovito> then the only option is to buy it again separately?
#1994 [21:37] <mattym> Lovito, Yes
#1995 [21:37] <Lovito> okay then, thanks
#1996 [21:37] <Lovito> okay then, thanks
#1997 [21:38] * Lovito [webchat@mobile-107-77-220-111.mobile.att.net] has left #minecrafthelp
#1998 [21:51] <Beanss> okay I edited the files, is that all I need to do for minecraft to work again?
#1999 [21:53] <Beanss> it worked! thank you guys!
#2000 [21:53] * pink [webchat@cpe-66-27-195-196.hawaii.res.rr.com] has joined #minecrafthelp
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#2004 [22:05] * Tyger [webchat@63-248-42-33.static.orml012.digis.net] has joined #minecrafthelp
#2005 [22:05] <Tyger> this is my error message
#2006 [22:06] <Tyger> Unable to save download
#2007 [22:06] <Tyger> Name: sweep5.oggURL: https://resources.download.minecraft.net/50/50a317f837b0604c3ebe8224951c1a0d7a94516aError details: The process cannot access the file because it is being used by another process.Attempting to move successful download.Filename on disk: 0bf7-e81a-feea-c08fPath: C:\Users\tyger\AppData\Local\Temp\0bf7-e81a-feea-c08fExists: File
#2008 [22:07] <Tyger> it does not say anything about being offlline
#2009 [22:12] * kevingrr [webchat@c-98-253-246-18.hsd1.il.comcast.net] has joined #minecrafthelp
#2010 [22:14] <kevingrr> Purchased Minecraft in 2011, migrated my account in 2017 but didn't really use it - i cant get mojang or minecraft.net to send me a password reset
#2011 [22:15] * jarra [webchat@cpe-120-147-43-130.vb11.vic.asp.telstra.net] has joined #minecrafthelp
#2012 [22:16] <jarra> hello
#2013 [22:18] <Tyger> did you see my previous message
#2014 [22:26] * jarra [webchat@cpe-120-147-43-130.vb11.vic.asp.telstra.net] has quit. (Quit: webchat.esper.net)
#2015 [22:26] <Tyger> Send someone is that can actually help me as soon as possible
#2016 [22:31] * lucas_gonzalez [webchat@pc-34-127-86-200.cm.vtr.net] has joined #minecrafthelp
#2017 [22:31] <lucas_gonzalez> hello
#2018 [22:31] <lucas_gonzalez> i need help
#2019 [22:32] <Tyger> ok so it looks like an older version will in fact download but the latest release will not
#2020 [22:32] <lucas_gonzalez> where is the server folder in minecraft
#2021 [22:32] <Tyger> minecraft too too get this isue fixed
#2022 [22:32] <Tyger> minecraft too too get this isue fixed
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#2025 [22:46] * Reid [webchat@c-75-71-164-59.hsd1.co.comcast.net] has joined #minecrafthelp
#2026 [22:49] <Reid> Hello! Recently, my friend has invited me to rejoin him on a server in minecraft: java edition. I have owned the game since 2012. However, I have not played it on my laptop for multiple years. Recently I re downloaded it, however, upon seeing the MOJANG screen with the progress bar, the bar will just stop near the end and the program will say it is
#2027 [22:49] <Reid> not responding. I have tried redownloading minecraft all together, but my efforts are hopeless so far.
#2028 [22:56] * Nicklamort [webchat@75-174-117-120.boid.qwest.net] has joined #minecrafthelp
#2029 [22:56] <Nicklamort> Hello
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#2033 [23:22] * zelda81 [webchat@136.36.2.97] has joined #minecrafthelp
#2034 [23:23] <zelda81> hello. I have issues where the game crashes all the time and I can not get into 1.14.3 Java Edition. I can provide log files for help if needed. I have uninstalled the launcher, have uninstalled Java, reinstalled launcher, and I keep getting crash reports
#2035 [23:24] <zelda81> I have tried this on Win10 installation as well as Ubuntu/debian 19.04 installations. does the same on both.
#2036 [23:27] <zelda81> https://pastebin.com/ugT6k9k4
#2037 [23:28] <zelda81> https://pastebin.com/7pUnaDcg.
#2038 [23:30] * Flummoxedgoat [webchat@74.221.201.32] has joined #minecrafthelp
#2039 [23:30] <Flummoxedgoat> Can somebody help me?
#2040 [23:30] * docnasty [webchat@199.229.243.115] has joined #minecrafthelp
#2041 [23:30] <docnasty> i recently downloaded minecraft on mac and I moved it to applications then when i click on it to open it it does nothing. The first time i tried opening it, i clicked it twice and tried to quit it and had to force quit it and it was having problems, then i tried later and it wont open.
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#2043 [23:38] * LiegeRD [webchat@c-73-162-73-145.hsd1.ca.comcast.net] has joined #minecrafthelp
#2044 [23:38] <LiegeRD> hello
#2045 [23:38] <LiegeRD> minecraft isn't opening whatsoever
#2046 [23:38] <LiegeRD> I can't open the game using the standard minecraft launcher
#2047 [23:39] <LiegeRD> it always loads then stops at a certain point
#2048 [23:39] <LiegeRD> i always get this picture whenever it stops
#2049 [23:39] <LiegeRD> oof i can't put the pic up but it always stops responding and freezes
#2050 [23:40] <LiegeRD> the only way to launch the game itself now is to use GeForce Now
#2051 [23:41] <LiegeRD> I don't know if GeForce Now caused this problem but if so, I don't know how to reverse the effects.
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#2053 [23:44] * KrimitTehForg [webchat@108-231-219-7.lightspeed.irvnca.sbcglobal.net] has joined #minecrafthelp
#2054 [23:45] <KrimitTehForg> Help pls
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#2057 [23:45] <KrimitTehForg> I redeemed my code for the Windows 10 version of Minecraft and it gave me the free trial.
#2058 [23:46] <KrimitTehForg> I can't play with my friends
#2059 [23:46] <KrimitTehForg> I need another code
#2060 [23:48] * shig [webchat@108-201-25-62.lightspeed.tulsok.sbcglobal.net] has joined #minecrafthelp
#2061 [23:48] <shig> Hello
#2062 [23:49] <shig> I have reinstalled and deleted all the files off the computer but still crashes when i click load world
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