#1 [00:08] * iceshots [webchat@27-32-234-199.static.tpgi.com.au] has joined #minecrafthelp
#2 [00:09] <gabriel> hey, somebody could help me? i need to know my username to do the migratio
#3 [00:10] <iceshots> Hi, I want to know if my laptop can run 1.14 Minecraft as previous versions required me to turn off VBO's. I have a Lenovo Yoga 2 13 with Intel 4400 HD graphics from 2014
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#7 [00:25] * Jack is now known as Guest14486
#8 [00:26] <Guest14486> Hi I am unable to login to my mincraft account that i created in 2012
#9 [00:26] <Guest14486> i remember the username and password but not the email
#10 [00:33] * Glowy [webchat@115-188-79-172-vdsl.sparkbb.co.nz] has joined #minecrafthelp
#11 [00:33] <Glowy> After clicking play Minecraft freezes while the Mojang screen
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#14 [00:53] * er [webchat@91.trans171.gye.satnet.net] has joined #minecrafthelp
#15 [00:53] <er> hi
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#17 [01:13] * lansiir [~oldtopman@cn-co-6741966161-66018-1.tingfiber.com] has joined #minecrafthelp
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#19 [01:35] * SuperWWEManPro0 [webchat@119.94.154.95.static.pldt.net] has joined #minecrafthelp
#20 [01:35] <SuperWWEManPro0> hello, i am having problems with getting my worlds.
#21 [01:37] <SuperWWEManPro0> i downloaded a resource pack from minecraft add ons.
#22 [01:38] <SuperWWEManPro0> and it is kind of buggy.
#23 [01:38] * swabfu [webchat@ip565c0d5d.direct-adsl.nl] has joined #minecrafthelp
#24 [01:38] <SuperWWEManPro0> i deleted my minecraft PE app and downloaded again.
#25 [01:38] <SuperWWEManPro0> all my worlds are gone.
#26 [01:39] <SuperWWEManPro0> can anybody help?
#27 [01:40] <swabfu> Hi, so I haven't used my MC account for a while, and I forgot my password. WHen i try to reset it, the email doesn't arrive. I suspect i forgot to verify my email 5 years ago, and now the reset password isn't working because of that. Is there any way out of this, so I can get my account back and keep playing?
#28 [01:42] <SuperWWEManPro0> tough one
#29 [01:50] * JackieJein [webchat@host21-163-dynamic.13-87-r.retail.telecomitalia.it] has joined #minecrafthelp
#30 [01:50] <JackieJein> hi guys
#31 [01:50] <SuperWWEManPro0> hello
#32 [01:51] <SuperWWEManPro0> can you shed light on our problems? :)
#33 [01:51] <JackieJein> somebody can help me? i can't access in minecraft, it say to me invalid mail or password
#34 [01:51] <SuperWWEManPro0> oh
#35 [01:52] <JackieJein> on minecraft.net if i click log in the site don't load
#36 [01:54] <swabfu> Is there any way to access my account after I forgot the password? (can't reset it because I forgot to verify the email 5 years ago)
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#41 [02:08] * b-rad [webchat@cpe-76-169-160-222.socal.res.rr.com] has joined #minecrafthelp
#42 [02:10] <b-rad> hello, I am experiencing loading issues on the mojang loading part to even get into minecraft. This happens when the loading on the mojang part reaches the middle part and proceeds to freeze and take 10 mins to load. I am using minecraft on both my brand new mac and my new dell inspiron computer with fully updated windows 10.
#43 [02:11] <b-rad> it happens on both of the devices
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#45 [02:38] * Zen_HP [webchat@185.106.73.46.g.network] has joined #minecrafthelp
#46 [02:39] <Bono> Hello, I just purchased the Java Edition of Minecraft in the intention of upgrading from Bedrock Edition. How do I I transfer my Bedrock world over to the Java platform?
#47 [02:41] <Zen_HP> Hello, i just bought the game and whenever i download the game and open it, it says the laucher.plugin is absent, meaning i just bought a game i can't play. Would you know how to make the game actually launch. Thank you
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#50 [03:13] * Casan [webchat@47.155.73.37] has joined #minecrafthelp
#51 [03:15] <Casan> Hi, so I used to play minecraft on an old account that was purchased during Minecraft Beta, but I cannot log back in because I dont remember the email registered with that account. I want to know where I can go so they can help me with that.
#52 [03:16] * asdfghjkl [webchat@175.38.231.139] has joined #minecrafthelp
#53 [03:17] <asdfghjkl> i was wondering if i oculd redownload minecraft
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#55 [03:22] * Aman [webchat@222-155-77-215.jetstream.xtra.co.nz] has joined #minecrafthelp
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#57 [03:25] * LassMichx3 [webchat@ip-37-201-7-230.hsi13.unitymediagroup.de] has joined #minecrafthelp
#58 [03:26] <LassMichx3> Hello i just got this new Computer and i dont remember my Login Details. and if i try to get an email sent to my email adress i dont get any Email.. now im not even sure wich email i used back then..
#59 [03:27] * LassMichx3 [webchat@ip-37-201-7-230.hsi13.unitymediagroup.de] has quit. (Client Quit)
#60 [03:40] * chris [webchat@cpe-110-140-6-226.vb05.vic.asp.telstra.net] has joined #minecrafthelp
#61 [03:40] <chris> hello?
#62 [03:41] * chris [webchat@cpe-110-140-6-226.vb05.vic.asp.telstra.net] has quit. (Client Quit)
#63 [03:42] * pffft [webchat@cpe-1-159-36-158.vb12.vic.asp.telstra.net] has joined #minecrafthelp
#64 [03:47] <pffft> trying to figure out my old MC username.. I have my password and old email but support website seems to have no way to find my older user?
#65 [03:51] <pffft> cooooooool
#66 [03:54] * FOXi [webchat@static.141.226.217.237.ccc.net.il] has joined #minecrafthelp
#67 [03:57] <FOXi> HI, I used both my email and acount name and tried my password, after that didnt worked i reset my password and it still didnt worked... what to do?
#68 [03:59] * chris [webchat@cpe-110-140-6-226.vb05.vic.asp.telstra.net] has joined #minecrafthelp
#69 [03:59] <chris> hello?
#70 [04:00] <Casan> u cry, like i do ;(
#71 [04:00] <chris> wot
#72 [04:00] <Casan> i cri :c
#73 [04:00] <chris> why
#74 [04:01] <Casan> bcz i hab old beta account but dont remember login info
#75 [04:01] <Casan> cri
#76 [04:01] <chris> same here
#77 [04:01] <Casan> oh noooo :ccccc
#78 [04:01] <chris> you don't need to cry
#79 [04:01] <Casan> too late
#80 [04:01] <chris> lol
#81 [04:01] <chris> just submit a ticket
#82 [04:01] <Casan> im already in the fetal position and dont know what to do with my existance
#83 [04:01] <chris> and they will help you
#84 [04:01] <Casan> lol jk, but yeh i did
#85 [04:01] <chris> relac just a game
#86 [04:02] <chris> when did u buy the game
#87 [04:02] <chris> r u a veteran
#88 [04:03] <Casan> idk this was like umm 2012 i fink
#89 [04:03] * Adasitko [webchat@94-172-183-248.dynamic.chello.pl] has joined #minecrafthelp
#90 [04:04] * Louis [webchat@c-71-195-215-214.hsd1.ut.comcast.net] has joined #minecrafthelp
#91 [04:04] <chris> yeah i bought it in 2013
#92 [04:04] <Adasitko> Hey, I'm having a problem. Each time I try to load my singleplayer world, or join any kind of multiplayer server, i load for a second and then I crash.
#93 [04:04] <Casan> gee whillickers
#94 [04:05] * Louis [webchat@c-71-195-215-214.hsd1.ut.comcast.net] has quit. (Client Quit)
#95 [04:05] <chris> what computer do u have
#96 [04:05] <chris> try uninstalling the game and reinstall it
#97 [04:05] <Adasitko> Lenovo Laptop
#98 [04:05] <Adasitko> I already did that. Didn't help
#99 [04:05] <chris> hmmm
#100 [04:06] <Adasitko> The weird thing is, I don't have the same problem on version 1.12.x
#101 [04:06] <chris> can you run other games on your computer
#102 [04:06] <Adasitko> Without problems
#103 [04:06] <chris> oh so version 1.14 doesnt work
#104 [04:06] <pffft> I cry. I cry every time.
#105 [04:07] * jackelmaster [webchat@41.79.82.82] has joined #minecrafthelp
#106 [04:09] <jackelmaster> hello im strugeling with my minecraft im trying to add a forged instalation version 1.6.4 so that i can add a mod but it ceeps crashing and i have the crash report for it
#107 [04:10] * shreddit [webchat@cpe-120-147-16-253.vb11.vic.asp.telstra.net] has joined #minecrafthelp
#108 [04:11] <jackelmaster> hello anyone gonna help me
#109 [04:12] <shreddit> Hey, i had a hardcore world going for 4-5 days with a lot of progress, working fine this morning, and when i have come home this evening it has disappeared from my list of worlds, but the file is still in the saves folder, i have tried troubleshoots such as renaming the level.dat and world generation, but it isnt working, any help?
#110 [04:13] <jackelmaster> i had that same thing just with my servers and my servers still hasnt come back
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#118 [04:31] <Casan> o.o
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#120 [04:37] * Reeses [webchat@114.72.28.214] has joined #minecrafthelp
#121 [04:37] <Reeses> Hi, was just wondering if it was possible to retrieve a minecraft account that I no longer have access to the email for?
#122 [04:39] * xAliMaher_ [webchat@host-197.36.155.11.tedata.net] has joined #minecrafthelp
#123 [04:39] <xAliMaher_> hello
#124 [04:40] <xAliMaher_> hello i need some help
#125 [04:40] <xAliMaher_> hellooo
#126 [04:40] <xAliMaher_> i cant login to my account
#127 [04:41] <xAliMaher_> it says password is incorrect
#128 [04:41] <xAliMaher_> and it p
#129 [04:41] <xAliMaher_> i can't find any email from mojang to re
#130 [04:41] <xAliMaher_> to change my password
#131 [04:42] <xAliMaher_> please anyone replay
#132 [04:43] * xAliMaher_ [webchat@host-197.36.155.11.tedata.net] has quit. (Client Quit)
#133 [04:44] * Beastoo [webchat@87.116.190.70] has joined #minecrafthelp
#134 [04:44] <Beastoo> hi
#135 [04:45] <Beastoo> anyone here?
#136 [04:46] * FOXi [webchat@static.141.226.217.237.ccc.net.il] has quit. (Quit: webchat.esper.net)
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#138 [05:01] * AJ [webchat@broadband.actcorp.in] has joined #minecrafthelp
#139 [05:03] <AJ> i had bought the game a long time ago and i am unable to get the game back
#140 [05:13] * umsfsd [webchat@ip4da8b0c0.direct-adsl.nl] has joined #minecrafthelp
#141 [05:15] <umsfsd> i wanna join my friends world with lan but i get netty.channel.abstractchannel$annotatedconnectexception connection timed out no further information what do i need to do?
#142 [05:37] * micha9 [webchat@bzq-79-178-55-223.red.bezeqint.net] has joined #minecrafthelp
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#144 [06:03] * Ngkhoi122 [webchat@static.vnpt.vn] has joined #minecrafthelp
#145 [06:03] <Ngkhoi122> Hello
#146 [06:04] <Ngkhoi122> now having this problem
#147 [06:05] <Ngkhoi122> Hello
#148 [06:06] * Ngkhoi122 [webchat@static.vnpt.vn] has quit. (Client Quit)
#149 [06:08] * mitchell [webchat@host109-155-142-116.range109-155.btcentralplus.com] has joined #minecrafthelp
#150 [06:09] <mitchell> is there any way I can find out what my old email is so i can migrate my account?
#151 [06:11] <mitchell> any one there
#152 [06:17] * Gligaa [webchat@178.79.63.118] has joined #minecrafthelp
#153 [06:17] <Gligaa> Hello
#154 [06:30] <mitchell> hello
#155 [06:31] <mitchell> can you help
#156 [06:33] * mitchell [webchat@host109-155-142-116.range109-155.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#157 [06:33] * Angus [webchat@uniwide-pat-pool-129-94-8-219.gw.unsw.edu.au] has joined #minecrafthelp
#158 [06:34] <Angus> Hello everybody. Just wondering if someone can help be log into my account given a transaction ID?? :) much appreciated
#159 [06:50] * Mikkel [webchat@188.114.171.97] has joined #minecrafthelp
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#161 [06:53] <Greymagic27> Angus, Hey. What do you mean?
#162 [07:08] <Angus> Greymagic27 I am trying to access my account... I havent played in may years and have forgeten my password. When I go to reset my password I dont get an email. However it is the email I used to set up the account
#163 [07:31] * Martin [webchat@n1-41-214-180.bla2.nsw.optusnet.com.au] has joined #minecrafthelp
#164 [07:31] <Martin> hi
#165 [07:33] * user123 [webchat@46.109.33.20] has joined #minecrafthelp
#166 [07:33] <Martin> i have problem with my Account, it was not able to login, shows wrong password or wrong email, so i reset password, still not work, so i reset second time, didnt send reset email and i try few more time to send reset email, still not work. Then i try to resign up new account AS MY issues account email.. IT IS WORK!!? , so i can login now but i dont
#167 [07:33] <Martin> have all my data even my Game
#168 [07:36] <user123> I am trying to log in but i can't. It don't show me any errors
#169 [07:37] * nisse1 [webchat@mobile-access-bcee07-127.dhcp.inet.fi] has joined #minecrafthelp
#170 [07:38] <nisse1> i cant log in to my minecraft account in the launcher or the website
#171 [07:40] <nisse1> i have put the right email and password the website but still can't log in
#172 [07:42] * sanctipetter [webchat@78-72-140-220-no185.tbcn.telia.com] has joined #minecrafthelp
#173 [07:43] * joaominado [webchat@27.53.62.94.rev.vodafone.pt] has joined #minecrafthelp
#174 [07:43] <joaominado> hello
#175 [07:43] <sanctipetter> Hello i bought the game back in 2011 and now i cant download it. got a mail way back that my account migrated to an mojang account but it doesnt show that i bought the game
#176 [07:43] <sanctipetter> please help
#177 [07:46] * nisse1 [webchat@mobile-access-bcee07-127.dhcp.inet.fi] has quit. (Quit: webchat.esper.net)
#178 [07:46] * user123 [webchat@46.109.33.20] has quit. (Quit: webchat.esper.net)
#179 [07:47] * Sedik [webchat@105.104.48.161] has joined #minecrafthelp
#180 [07:47] <Sedik> hiiii
#181 [07:47] <sanctipetter> Hello i bought the game back in 2011 and now i cant download it. got a mail way back that my account migrated to an mojang account but it doesnt show that i bought the game
#182 [07:48] <sanctipetter> please help
#183 [07:48] <Sedik> i got a problem when opening minecraft launcher or website i cant login and i dont have access to my old email
#184 [07:49] <Sedik> i got a problem when opening minecraft launcher or website i cant login and i dont have access to my old email
#185 [07:49] <Sedik> i got a problem when opening minecraft launcher or website i cant login and i dont have access to my old email
#186 [07:49] <Sedik> i got a problem when opening minecraft launcher or website i cant login and i dont have access to my old email
#187 [07:49] * Absol kicked Sedik from #minecrafthelp (Reason: edik :Stop spamming)
#188 [07:51] * Sedik [webchat@105.104.48.161] has joined #minecrafthelp
#189 [07:51] <Sedik> hi again
#190 [07:51] <Sedik> sorry for spam
#191 [07:51] <Sedik> but i really need help
#192 [07:52] <Sedik> i got a problem when opening minecraft launcher or website i cant login and i dont have access to my old email
#193 [07:53] * Sedik [webchat@105.104.48.161] has quit. (Client Quit)
#194 [07:54] * user123 [webchat@46.109.33.20] has joined #minecrafthelp
#195 [07:55] <user123> i made an account and I can't log in, it does't show any errors
#196 [08:00] <user123> something wrong with login
#197 [08:00] * Cyo [webchat@p4FE2EBBF.dip0.t-ipconnect.de] has joined #minecrafthelp
#198 [08:02] * Gligaa [webchat@178.79.63.118] has joined #minecrafthelp
#199 [08:02] <Cyo> if i try to start minecraft 1.14.3it there is a error message that says unable to save downloads
#200 [08:02] <Gligaa> Hello I'm having an issue with my Minecraft
#201 [08:04] <Cyo> same
#202 [08:06] <sanctipetter> hey guys
#203 [08:06] <sanctipetter> they will not answer
#204 [08:06] <sanctipetter> i asked about 5 times already and they dont
#205 [08:07] <sanctipetter> just a fact im sry
#206 [08:07] <Gligaa> Damn
#207 [08:07] * Cyo [webchat@p4FE2EBBF.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#208 [08:07] <grandrolf> this is a community driven support, people answer when they are around and can spend time on this
#209 [08:08] <sanctipetter> in other words they will not answer
#210 [08:08] <grandrolf> not true
#211 [08:08] <sanctipetter> can u help me then?
#212 [08:08] <grandrolf> community = people do this freely from their own time, not getting paid + it's summer now, so less people are at their computers
#213 [08:09] <sanctipetter> can u help me?
#214 [08:09] <grandrolf> if you logged on and you can't see the game, then perhaps you logged in with the wrong account?
#215 [08:09] <sanctipetter> .....
#216 [08:09] <sanctipetter> no
#217 [08:10] <sanctipetter> same account as in 2011
#218 [08:10] <sanctipetter> still cant download it
#219 [08:10] <Gligaa> My game crashes for no reason, I tried almost everything, updated my drivers, re-installed drivers and minecraft, etc.
#220 [08:10] <sanctipetter> its like a bought the game then years later i dont own it
#221 [08:10] <Gligaa> Here is the Launcher Log
#222 [08:11] <grandrolf> either way, as we are not Mojang - we can't help you out with account related issues here (if I remember correctly that information is on the page before joining here) - but if you wait I'll get the link for you to contact Mojang
#223 [08:11] <Gligaa> https://paste.ubuntu.com/p/gBbc25jnqw/
#224 [08:11] <sanctipetter> i already contacted them
#225 [08:11] <sanctipetter> still no answer
#226 [08:11] <grandrolf> how long ago was that?
#227 [08:11] <sanctipetter> lets see
#228 [08:11] <grandrolf> Gligaa - just a sec, I'll have a look
#229 [08:12] <sanctipetter> first time 2 months ago, second time 3 weeks ago and yesterday
#230 [08:12] <sanctipetter> its like they want me to pay for it again
#231 [08:12] <grandrolf> https://help.mojang.com/customer/en/portal/articles/359446-when-will-i-hear-back-
#232 [08:13] <sanctipetter> shouldnt they have answered? if it was before May 12?
#233 [08:13] <grandrolf> One would think that - yes
#234 [08:13] <grandrolf> What information did you provide to them?
#235 [08:14] * Bono [webchat@cpe-120-149-71-13.wb03.wa.asp.telstra.net] has quit. (Quit: webchat.esper.net)
#236 [08:14] <grandrolf> and don't give that here, just asking about what it was
#237 [08:14] <sanctipetter> email, account name, proof of purchase and transaction id
#238 [08:14] <grandrolf> that should be enough, have you checked your spam folders?
#239 [08:15] <sanctipetter> i have
#240 [08:15] <grandrolf> Gligaa: we don't support moded minecraft here
#241 [08:16] <Gligaa> It's not modded though
#242 [08:16] <grandrolf> Gligaa: I see forge in that log
#243 [08:16] <Gligaa> Really ?
#244 [08:16] <Gligaa> Weird I never installed Forge
#245 [08:16] <grandrolf> sanctipetter: I'm sorry I don't have any other answer for you - and please rember that this is not Mojang here, so don't get angry here at anyone
#246 [08:17] <Gligaa> Where is the Forge location if you can see that ?
#247 [08:17] <sanctipetter> im not angry
#248 [08:17] <sanctipetter> just wanted to hear if someone else have the same problem and a sulotion
#249 [08:17] <sanctipetter> solution
#250 [08:17] <grandrolf> sanctipetter: just saying, some people tend to lash out at people here :)
#251 [08:17] <Martin> may i ask how long will mincraft reply your email?
#252 [08:17] <sanctipetter> dont worry mate!
#253 [08:18] <grandrolf> Martin: https://help.mojang.com/customer/en/portal/articles/359446-when-will-i-hear-back-
#254 [08:18] * sanctipetter [webchat@78-72-140-220-no185.tbcn.telia.com] has quit. (Quit: webchat.esper.net)
#255 [08:18] <grandrolf> Gligaa: check line 39-84 in the log you gave
#256 [08:18] <Martin> ok im going to buy a new account .
#257 [08:18] <Martin> sucks, too slow
#258 [08:18] <Martin> = =
#259 [08:19] <grandrolf> Martin: did you loose your account or other issue?
#260 [08:19] <Martin> yes
#261 [08:19] <grandrolf> Martin: how can you tell?
#262 [08:19] * Evangego [webchat@modemcable187.122-80-70.mc.videotron.ca] has joined #minecrafthelp
#263 [08:19] <Martin> i have problem with my Account, it was not able to login, shows wrong password or wrong email, so i reset password, still not work, so i reset second time, didnt send reset email and i try few more time to send reset email, still not work. Then i try to resign up new account AS MY issues account email.. IT IS WORK!!? , so i can login now but i dont
#264 [08:19] <Martin> have all my data even my Game
#265 [08:19] <Martin> this is how it happen
#266 [08:19] <Evangego> Same !!
#267 [08:19] <Evangego> that's why i'm here
#268 [08:20] <Martin> have u try to resign up as your old email?
#269 [08:20] * meta_bomb [webchat@112.39.55.213.rev.sfr.net] has joined #minecrafthelp
#270 [08:20] <Evangego> yeah just to check if I have the right one, and it says it is already used
#271 [08:20] <grandrolf> Martin: did you try to login/reset many times in a short period of time?
#272 [08:20] <Martin> now i have no way to try to figure out what's happen, because all my data are gone become the new one..
#273 [08:20] <Gligaa> grandrolf, It's probably because I already played minecraft in the past and had Forge in that time, I uninstalled some stuff that has the name Forge in it and was in the Minecraft directory, I'll check if it works now and Thanks
#274 [08:20] <Evangego> because i dont want to pay 35$
#275 [08:20] <Martin> yes i did
#276 [08:21] <Martin> i try like 10 time after first time my password not work
#277 [08:21] <grandrolf> Martin: there's a lockout to prevent hammering
#278 [08:21] <Evangego> same here
#279 [08:21] <Martin> i just got this account like 3 days ago
#280 [08:21] <Evangego> so how do we make it work ?
#281 [08:21] <grandrolf> just a sec I'll find the right info
#282 [08:21] <Martin> need to wait for mojang reply to fix i guess
#283 [08:22] <Evangego> But I can't contact the support because they ask me my transaction Id
#284 [08:22] <grandrolf> ??> Martin login/throttle
#285 [08:22] <Absol> Martin: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#286 [08:22] <Absol> Martin: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#287 [08:23] <Martin> great... but whats happen if i resign up as old email?
#288 [08:23] <grandrolf> if you already have a account on that email, that will not work
#289 [08:23] <Martin> it seems like already overiden..
#290 [08:24] <Martin> ya.. as i think
#291 [08:24] <Martin> ggwp dam
#292 [08:24] <Martin> will it possible to fix ?
#293 [08:24] <grandrolf> First try the above instructions, don't try signing in at all and then try the reset again
#294 [08:25] <Martin> Evangego ignore the transaction ID , i didnt fill up
#295 [08:25] <grandrolf> If that doesn't work, you need to contact Mojang for help
#296 [08:25] <Martin> i already sign in... and it work...
#297 [08:25] <Martin> as NEW ACCOUNT
#298 [08:25] <Martin> as NEW ACCOUNT
#299 [08:26] * meta_bomb [webchat@112.39.55.213.rev.sfr.net] has left #minecrafthelp
#300 [08:28] * kibba1233 [webchat@176-93-65-31.bb.dnainternet.fi] has joined #minecrafthelp
#301 [08:29] * kibba1233 [webchat@176-93-65-31.bb.dnainternet.fi] has quit. (Client Quit)
#302 [08:29] <Martin> just try again as u mention above, it not work, still logged in with new information , no game
#303 [08:31] <grandrolf> I'm not sure what you mean with that to be honest - before you said you couldn't log in, now you say that you did login, but can't see the game
#304 [08:35] <Martin> i have problem with my Account, it was not able to login, shows wrong password or wrong email, so i reset password, still not work, so i reset second time, didnt send reset email and i try few more time to send reset email, still not work.
#305 [08:35] <Martin> Then i try to *** resign up new account AS MY issues account email.. IT IS WORK!!?****** , so i can login now but i dont have all my data even my Game *******
#306 [08:37] <Martin> i resigned up again as my old account email, and it work, which mean the old account information is overwrite, so now i can login as same email but as new account, which have no any purchased history
#307 [08:37] <Martin> grandrolf
#308 [08:39] * Lord_of_Life [~Lord@77.28.160.198] has quit. (Ping timeout: 190 seconds)
#309 [08:43] <grandrolf> Martin: You need to contact Mojang for that, we are not Mojang
#310 [08:43] * Frank [webchat@c-73-49-33-144.hsd1.fl.comcast.net] has joined #minecrafthelp
#311 [08:44] <Martin> ya so sad ... thanks anyway bro <3
#312 [08:44] <grandrolf> good luck :)
#313 [08:44] <Martin> im going to wait till tmr, if no reply, i have to get new account ...
#314 [08:44] <Martin> cant wait to play with my friend ...
#315 [08:45] * Frank [webchat@c-73-49-33-144.hsd1.fl.comcast.net] has quit. (Client Quit)
#316 [08:47] * Lord_of_Life [~Lord@46.217.14.69] has joined #minecrafthelp
#317 [08:54] * Gijs [webchat@ip4da3639f.direct-adsl.nl] has joined #minecrafthelp
#318 [08:55] * sadkid [webchat@pool-100-35-108-183.nwrknj.fios.verizon.net] has joined #minecrafthelp
#319 [08:55] <sadkid> guys i need help
#320 [08:56] <sadkid> when ever I open minecraft java it crashes and i have to open task manager but then my ingame graphics are 2012 and i am minecraft steve
#321 [08:56] <sadkid> someone help me fix this issue'
#322 [08:56] * Thunder72120 [webchat@173-23-81-21.client.mchsi.com] has joined #minecrafthelp
#323 [08:57] <sadkid> anyone there?
#324 [08:57] <Thunder72120> yeah im here
#325 [08:57] <sadkid> do you think you can help me?
#326 [08:57] <Thunder72120> can you help me with this issue?
#327 [08:57] <Thunder72120> oh doubt it
#328 [08:57] <sadkid> crap
#329 [08:57] <Thunder72120> i came looking for help
#330 [08:57] <sadkid> Same.
#331 [08:57] <Thunder72120> sorry
#332 [08:58] <sadkid> Its ok
#333 [08:58] <sadkid> my problem is ti keeps crashing before the title screen
#334 [08:59] <Thunder72120> my dad bought mine craft a long time ago and now I am trying to download it on my computer but cant find a way to do that
#335 [09:00] <sadkid> oh
#336 [09:00] <Thunder72120> i don't think its possible but he insists i find out
#337 [09:00] <sadkid> same with my crash
#338 [09:01] <Thunder72120> i should leave now i might come back at around 1:00 to see if any volunteers have showed
#339 [09:01] * xanderridge [webchat@81.215.196.77.rev.sfr.net] has joined #minecrafthelp
#340 [09:01] <xanderridge> hello
#341 [09:01] <Thunder72120> bye
#342 [09:02] <xanderridge> im having some trouble launching my game, like the loading bit with the mojang log shows up but then it just crashes
#343 [09:03] <xanderridge> i have the dxdiag here
#344 [09:03] <xanderridge> https://paste.ubuntu.com/p/spZhPTNnwX/
#345 [09:04] <xanderridge> mojang logo*
#346 [09:06] <xanderridge> heres the crash report
#347 [09:06] <xanderridge> https://paste.ubuntu.com/p/XGQt7h8Hgq/
#348 [09:10] * sadkid [webchat@pool-100-35-108-183.nwrknj.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#349 [09:13] * Gijs [webchat@ip4da3639f.direct-adsl.nl] has quit. (Quit: webchat.esper.net)
#350 [09:15] * Gligaa [webchat@178.79.63.118] has joined #minecrafthelp
#351 [09:15] * haha [webchat@210-203-20-182.static.apol.com.tw] has joined #minecrafthelp
#352 [09:15] * Ludwigyoda [webchat@host-109-88-94-56.dynamic.voo.be] has joined #minecrafthelp
#353 [09:15] <Gligaa> Hello
#354 [09:15] <Ludwigyoda> Hello i need help
#355 [09:16] * Martin [webchat@n1-41-214-180.bla2.nsw.optusnet.com.au] has quit. (Quit: webchat.esper.net)
#356 [09:16] * mariana [webchat@net-93-66-226-193.cust.vodafonedsl.it] has joined #minecrafthelp
#357 [09:16] <Ludwigyoda> somebody can help me ? :/
#358 [09:16] <mariana> k77_sweet òyahoo.com
#359 [09:16] <mariana> i can not log in
#360 [09:18] <xanderridge> im not a helper but have you tried switching from username to email or the other way around
#361 [09:18] <xanderridge> also the link you gave didn't load for me
#362 [09:19] * Gligaa [webchat@178.79.63.118] has quit. (Client Quit)
#363 [09:24] * mariana [webchat@net-93-66-226-193.cust.vodafonedsl.it] has quit. (Quit: webchat.esper.net)
#364 [09:28] * haha [webchat@210-203-20-182.static.apol.com.tw] has quit. (Quit: webchat.esper.net)
#365 [09:32] * _Pesonja_ [webchat@cm-2232.cable.globalnet.hr] has joined #minecrafthelp
#366 [09:32] <_Pesonja_> Hello.
#367 [09:32] <_Pesonja_> I would need a help for Parent's permission system.
#368 [09:33] * Just_Franku [webchat@net-188-153-141-217.cust.vodafonedsl.it] has joined #minecrafthelp
#369 [09:35] <_Pesonja_> Apparently, I decided to join Minecraft again and it asks me to put parent's email and credit card to approve to play it again. Is there any way I can remove it?
#370 [09:35] <Just_Franku> hello if i click on the login button, it doesn't even work, nothing happens. I just registered my mojang account but on minecvraft.net nothing works. All i wanted to do was to login in order to buy minecraft
#371 [09:36] * Sirez [webchat@5-231-159-15.ktk-ip.de] has joined #minecrafthelp
#372 [09:37] <Sirez> Hello im unable to login with the right login credentials
#373 [09:37] <Sirez> I waited for some time as written in the support page. But it doesn't work either
#374 [09:38] <Sirez> im encountering this problem since the launcher was updated. thanks in advance
#375 [09:40] * Kaleb [webchat@hmtnon0109w-lp140-04-142-112-164-99.dsl.bell.ca] has joined #minecrafthelp
#376 [09:40] <Kaleb> Hello
#377 [09:41] <Kaleb> I'm struggling with getting into my minecraft account, well for 2 reasons, one I forget the password to my account and have had the email on that account terminated. and 2 if I try to log in, I press the log in button and it goes grey. Then nothing happens.
#378 [09:44] * _Pesonja_ [webchat@cm-2232.cable.globalnet.hr] has quit. (Quit: webchat.esper.net)
#379 [09:45] * Saveox [webchat@ip51cd7139.speed.planet.nl] has joined #minecrafthelp
#380 [09:46] <Saveox> I had a minecraft account, but couldn't login every time, now I made a new account with the same mail by accident what can i do?
#381 [09:46] * Pogo [webchat@ip24-252-130-74.rn.hr.cox.net] has joined #minecrafthelp
#382 [09:48] * Kaleb [webchat@hmtnon0109w-lp140-04-142-112-164-99.dsl.bell.ca] has quit. (Quit: webchat.esper.net)
#383 [09:49] * Pogo [webchat@ip24-252-130-74.rn.hr.cox.net] has quit. (Client Quit)
#384 [09:50] * solpak [webchat@aamiens-654-1-213-206.w83-198.abo.wanadoo.fr] has joined #minecrafthelp
#385 [09:51] <solpak> hello I buy the game on the official page but I can play only the demo for what thank you
#386 [09:57] * ZeroZero [webchat@37.211.7.242] has joined #minecrafthelp
#387 [09:57] * solpak [webchat@aamiens-654-1-213-206.w83-198.abo.wanadoo.fr] has quit. (Quit: webchat.esper.net)
#388 [09:57] <ZeroZero> Hello
#389 [09:57] <ZeroZero> I need help regarding migrating my account from micosoft to java
#390 [09:57] <ZeroZero> Please I need Help ASAP!
#391 [09:57] <ZeroZero> Please I need Help ASAP!
#392 [09:58] * Just_Franku [webchat@net-188-153-141-217.cust.vodafonedsl.it] has left #minecrafthelp
#393 [09:58] * ZeroZero [webchat@37.211.7.242] has quit. (Client Quit)
#394 [09:59] * ZeroZero [webchat@37.211.7.242] has joined #minecrafthelp
#395 [09:59] <ZeroZero> hello
#396 [09:59] <Sirez> hello
#397 [10:00] <ZeroZero> I need help regarding migrating my account from Minecraft Microsoft 10 to Minecraft java edition
#398 [10:00] <Sirez> im having my own problems
#399 [10:01] <ZeroZero> What are Your proplrms
#400 [10:01] <ZeroZero> ?
#401 [10:01] * Cold_arrow [webchat@dhcp-089-098-038-112.chello.nl] has joined #minecrafthelp
#402 [10:01] <Sirez> Cant login :/ but cred. are right, even after some time of waiting it doesnt work, since the new launcher came out
#403 [10:01] <ZeroZero> hmmmmmmmm
#404 [10:02] <ZeroZero> did you try to get it resolved from the FAQs
#405 [10:02] <ZeroZero> ?
#406 [10:02] <Sirez> yup
#407 [10:02] <ZeroZero> it is same for me
#408 [10:02] <Sirez> the funny thing is if i login to a vpn network its working
#409 [10:03] <ZeroZero> Oh
#410 [10:05] <ZeroZero> how long have been having this problem
#411 [10:06] <ZeroZero> ?
#412 [10:07] * Sirez [webchat@5-231-159-15.ktk-ip.de] has quit. (Quit: webchat.esper.net)
#413 [10:08] <Cold_arrow> was wondering about not receiving password recovery emails. is that a common thing after the minecraft account to Mojang account migration that apparently happend?
#414 [10:14] * xanderridge [webchat@81.215.196.77.rev.sfr.net] has quit. (Quit: webchat.esper.net)
#415 [10:28] * Skully [webchat@ip-162-250-170-50.fibre.fibrestream.ca] has joined #minecrafthelp
#416 [10:29] * Oliver [webchat@178.79.63.118] has joined #minecrafthelp
#417 [10:29] <Oliver> Hello, are there any helpers here ?
#418 [10:30] <Skully> Any helpers?
#419 [10:30] * Skully [webchat@ip-162-250-170-50.fibre.fibrestream.ca] has quit. (Client Quit)
#420 [10:31] * Ramon [webchat@customer.worldstream.nl] has joined #minecrafthelp
#421 [10:33] * Thomas [webchat@200.108.141.57] has joined #minecrafthelp
#422 [10:33] <Thomas> My bank says the transaction was successful but I did not receive the game.
#423 [10:35] <Ramon> I cant log into the minecraft site or minecraft it self. It also says that i have a incorrect password or username but when a friend logs in he can log in with my account. Can somebody help me fix this?
#424 [10:38] * piboywalking [webchat@75-166-12-219.hlrn.qwest.net] has joined #minecrafthelp
#425 [10:40] <piboywalking> whenever i load into a world, the game crashes and the windows dialog says the Java(TM) platform SE binary has stopped working. We tried reinstalling minecraft and java and still no luck. Any suggestions?
#426 [10:41] * Ramon [webchat@customer.worldstream.nl] has quit. (Quit: webchat.esper.net)
#427 [10:42] <Oliver> Same here piboywalking
#428 [10:42] <Oliver> Except that it crashes after some time
#429 [10:43] * DarkNoddy [~mordi@ti0020a400-0893.bb.online.no] has joined #minecrafthelp
#430 [10:48] <Oliver> Sadly no Helpers ?
#431 [10:51] * Saveox [webchat@ip51cd7139.speed.planet.nl] has quit. (Quit: webchat.esper.net)
#432 [10:57] * Thomas [webchat@200.108.141.57] has quit. (Quit: webchat.esper.net)
#433 [11:00] * Cold_arrow [webchat@dhcp-089-098-038-112.chello.nl] has quit. (Quit: webchat.esper.net)
#434 [11:00] * umcreed [webchat@d54C324C3.access.telenet.be] has joined #minecrafthelp
#435 [11:00] <umcreed> Hello?
#436 [11:01] <umcreed> Anyone there?
#437 [11:01] <piboywalking> i was able to fix it a while back but i forget what i did
#438 [11:01] <piboywalking> what version are you running Oliver?
#439 [11:01] <umcreed> My problem is when i break blocks, Threre is a 2 Second delay when it drops or it just doesnt drop at all
#440 [11:02] <piboywalking> that is lag
#441 [11:02] <umcreed> It is singleplayer ;p
#442 [11:02] <piboywalking> is it on a server or personal world?
#443 [11:02] <umcreed> Personal
#444 [11:02] <piboywalking> nvrr mind
#445 [11:02] <piboywalking> check your internet nd see the speed, if it is slow that is most likely the issue. i have that mainly on servers
#446 [11:03] <umcreed> But it is in a offline world.
#447 [11:03] <piboywalking> do you have other processes running in the backaround?
#448 [11:03] <umcreed> Nope, only this
#449 [11:04] <piboywalking> when you play minecraft?
#450 [11:04] <umcreed> Yes
#451 [11:04] <piboywalking> how many?
#452 [11:04] <umcreed> What do you mean?
#453 [11:05] <piboywalking> how many things are running besides minecraft when you play
#454 [11:05] * isaias [webchat@pc-143-31-45-190.cm.vtr.net] has joined #minecrafthelp
#455 [11:05] <umcreed> When i break blocks now the blocks just come back and none
#456 [11:05] <isaias> hello, I have a problem with Minecraft, I get an error when starting any version of the game, it says "a file is already being executed" ... in this case "crackle1.ogg"
#457 [11:05] <umcreed> Just reatrt your pc isaiais
#458 [11:06] <umcreed> restart
#459 [11:06] <piboywalking> this happened to me as well and restrting it did help
#460 [11:06] <piboywalking> whenever i load into a world, the game crashes and the windows dialog says the Java(TM) platform SE binary has stopped working. We tried reinstalling minecraft and java and still no luck. Any suggestions?
#461 [11:06] <isaias> already did
#462 [11:06] <piboywalking> task manager then isaias
#463 [11:07] <piboywalking> stop the process
#464 [11:07] <umcreed> How do you reinstall minecratf?
#465 [11:07] * SubToPewdiepie2 [webchat@ppp005055076031.access.hol.gr] has joined #minecrafthelp
#466 [11:07] <isaias> I also did that
#467 [11:08] <SubToPewdiepie2> Hello! I am trying to login in minecraft launcer but i cant because its says to make sure i am online
#468 [11:08] <SubToPewdiepie2> *launcher
#469 [11:08] * umcreed [webchat@d54C324C3.access.telenet.be] has quit. (Quit: webchat.esper.net)
#470 [11:08] <piboywalking> chek internet
#471 [11:08] <isaias> I reinstalled the app and remains the same
#472 [11:09] <isaias> g
#473 [11:09] <SubToPewdiepie2> i did
#474 [11:10] <piboywalking> whenever i load into a world, the game crashes and the windows dialog says the Java(TM) platform SE binary has stopped working. We tried reinstalling minecraft and java and still no luck. Any suggestions?
#475 [11:11] <isaias> ok
#476 [11:11] <SubToPewdiepie2> I am trying to login in minecraft launcher but i cant because its says to make sure i am online. I did check the internet
#477 [11:13] <Oliver> Sorry, I'm back
#478 [11:13] <Oliver> piboywalking I'm running on 1.8.9
#479 [11:13] * crazyapple [webchat@bzq-109-65-252-232.red.bezeqint.net] has joined #minecrafthelp
#480 [11:13] <Oliver> I have the Launcher log pasted onto Ubuntu Pastebin if you want to look at it
#481 [11:14] <piboywalking> i am doing the ltest version
#482 [11:14] * SubToPewdiepie2 [webchat@ppp005055076031.access.hol.gr] has quit. (Quit: webchat.esper.net)
#483 [11:14] <piboywalking> 1.14.3
#484 [11:14] <crazyapple> i need help i cant connect to my minecraft account
#485 [11:14] <piboywalking> what launcher version
#486 [11:15] <piboywalking> crazyapple can you og into the website?
#487 [11:15] <crazyapple> no
#488 [11:15] <piboywalking> log*
#489 [11:15] * mak [webchat@47.156.138.225] has joined #minecrafthelp
#490 [11:15] <crazyapple> I changed the password and it still does not work
#491 [11:15] <piboywalking> whenever i load into a world, the game crashes and the windows dialog says the Java(TM) platform SE binary has stopped working. We tried reinstalling minecraft and java and still no luck. Any suggestions?
#492 [11:16] * Chris [webchat@ppp005055076031.access.hol.gr] has joined #minecrafthelp
#493 [11:16] <Chris> I am trying to login in minecraft launcher but i cant because its says to make sure i am online. I did check the internet
#494 [11:16] <mak> Whenever I click play it crashes
#495 [11:16] * d2 [webchat@187-167-79-172.static.axtel.net] has joined #minecrafthelp
#496 [11:17] <crazyapple> i cant connect to my minecraft account I changed the password and it still does not work
#497 [11:17] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#498 [11:17] <d2> I have trouble receiving the emails to reset my password
#499 [11:17] <piboywalking> trying something brbr
#500 [11:18] * piboywalking [webchat@75-166-12-219.hlrn.qwest.net] has quit. (Quit: webchat.esper.net)
#501 [11:18] <crazyapple> i cant connect to my minecraft account I changed the password and it still does not work
#502 [11:18] <Chris> I am trying to login in minecraft launcher but i cant because its says to make sure i am online. I did check the internet
#503 [11:18] <d2> help
#504 [11:19] <crazyapple> i cant connect to my minecraft account I changed the password and it still does not work
#505 [11:19] <crazyapple> And on the site I can not click log in
#506 [11:19] * d2 [webchat@187-167-79-172.static.axtel.net] has quit. (Client Quit)
#507 [11:20] * isaias [webchat@pc-143-31-45-190.cm.vtr.net] has quit. (Quit: webchat.esper.net)
#508 [11:22] * Chris [webchat@ppp005055076031.access.hol.gr] has quit. (Quit: webchat.esper.net)
#509 [11:22] <Oliver> Can somebody here help me ?
#510 [11:23] <Oliver> I have been waiting 8 Hours already, I get that Helpers have a real life too but 8 hours and nobody is answering me ?
#511 [11:23] <crazyapple> i cant connect to my minecraft account I changed the password and it still does not work And on the site I can not click log in
#512 [11:25] <crazyapple> i cant connect to my minecraft account I changed the password and it still does not work And on the site I can not click log in
#513 [11:25] <crazyapple> i cant connect to my minecraft account I changed the password and it still does not work And on the site I can not click log in
#514 [11:25] * Markus_Galdier [webchat@static-220-146-26-46.ipcom.comunitel.net] has joined #minecrafthelp
#515 [11:25] <Markus_Galdier> It says "The game crashed whilst initializing game
#516 [11:25] <Markus_Galdier> Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL" when the game crash
#517 [11:26] * piboywalking [webchat@75-166-12-219.hlrn.qwest.net] has joined #minecrafthelp
#518 [11:26] <piboywalking> whenever i load into a world, the game crashes and the windows dialog says the Java(TM) platform SE binary has stopped working. We tried reinstalling minecraft and java and still no luck. Any suggestions?
#519 [11:26] * Account_issue [webchat@cpe-23-241-217-252.socal.res.rr.com] has joined #minecrafthelp
#520 [11:27] <Account_issue> I cannot log in my minecraft account even though the information is correct please help!
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#522 [11:28] <Oliver> This is kinda useless when there is nobody to reply or help us
#523 [11:28] <Account_issue> Yeah ih
#524 [11:28] <Account_issue> ihg
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#527 [11:29] <GreyVulpine> It's the day after a pretty major US holiday, and this channel's run by community volunteers. If there's nobody around, come back later.
#528 [11:30] <Oliver> Oh yes I forgot
#529 [11:30] <crazyapple> Account_issue i have the same problem
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#531 [11:31] <Sayhay> Hey, I have an issue where a specific area in my singpleplayer survival world keeps reverting to how I found it. It's happened twice - first while I was exploring far away and came back to it being reverted, then after I closed mc and came back later.
#532 [11:31] <Sayhay> I've tried googling to no avail
#533 [11:31] <GreyVulpine> Level corruption error.
#534 [11:31] <GreyVulpine> Pretty common. Get a map editor and delete that particular chunk if you want.
#535 [11:31] <crazyapple> I cannot log in my minecraft account even though the information is correct please help!
#536 [11:31] <GreyVulpine> crazyapple - Contact Mojang Support.
#537 [11:31] <kjk> i can log in on the mojang website but when i go to the actual launcher it keeps saying invalid username or password even though I put the same exact log in info. Is there anyway that I can fix this?
#538 [11:31] <Oliver> I have an issue with a game crash, and I tried everything, re-installing Drivers, Updating Drivers, Re-Installing Minecraft..
#539 [11:32] <Markus_Galdier> It says "The game crashed whilst initializing game
#540 [11:32] <Markus_Galdier> Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL"
#541 [11:32] <GreyVulpine> For Account support, please fill out: https://help.mojang.com/customer/portal/emails/new
#542 [11:32] <GreyVulpine> Markus_Galdier - dxdiag please.
#543 [11:32] <GreyVulpine> ??> Markus_Galdier win/dxdiag
#544 [11:32] <Absol> Markus_Galdier: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#545 [11:32] <crazyapple> i did it alredy becuse this im here
#546 [11:32] <GreyVulpine> crazyapple - Then wait for them to reply to you
#547 [11:32] <Markus_Galdier> Thanks
#548 [11:32] <GreyVulpine> crazyapple - We can't help with account issues here, as we're not Mojang.
#549 [11:32] <Oliver> I have an issue with a game crash, and I tried everything, re-installing Drivers, Updating Drivers, Re-Installing Minecraft, I have the Launcher Log pasted into the Ubuntu Pastebin
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#551 [11:32] <GreyVulpine> Oliver - Link please
#552 [11:33] <Oliver> https://paste.ubuntu.com/p/FYRzRT7QPb/
#553 [11:33] <Oliver> The game is without mods, and so is the Server I'm playing on
#554 [11:34] <Lord_Ralex> We do not support old versions of the game.
#555 [11:34] <Oliver> So only the latest one ?
#556 [11:34] <Lord_Ralex> We only support non-modded current releases.
#557 [11:34] <Lord_Ralex> And that server does in fact use mods
#558 [11:34] <Lord_Ralex> Just because you didn't have to install any doesn't mean it's not.
#559 [11:35] <Sayhay> GreyVulpine thanks. so no chance of persisting my build in that area?
#560 [11:35] <Oliver> Weirdly enough yesterday it didn't crash at all, but the day before that it did, even in Vanilla
#561 [11:35] <Oliver> Is there anything I can do to prevent crashing of the Game ?
#562 [11:35] <Lord_Ralex> Update your game.
#563 [11:36] <Oliver> Okay, I'll try running the latest version and see how it works out
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#566 [11:38] <fady> i have got this error during installing forge 1.14.3 (com.google.gson.JsonParseException:Error parsing arguments in version json. File is corrupt or its format has changed)
#567 [11:38] <piboywalking> whenever i load into a world, the game crashes and the windows dialog says the Java(TM) platform SE binary has stopped working. We tried reinstalling minecraft and java and still no luck. Any suggestions?
#568 [11:39] <piboywalking> Lord_Ralex i have the same issue as oliver but i am on latest version
#569 [11:42] <kjk> Hello so i still cant login to minecraft even though I can log into my account on the mojang website and i bought the game and everything is there something wrong with my computer?
#570 [11:43] <Markus_Galdier> I have updated the drivers and it is the same: It says "The game crashed whilst initializing game
#571 [11:43] <Markus_Galdier> Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL"
#572 [11:44] <piboywalking> here is what windows says :
#573 [11:44] <piboywalking> https://paste.gg/p/anonymous/1e10fad44e7a4935aa4a4ebc48ba76a4
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#578 [11:49] <Markus_Galdier> It says "The game crashed whilst initializing game
#579 [11:49] <Markus_Galdier> Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL"
#580 [11:51] <Markus_Galdier> Ok
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#582 [11:52] <TheTrashMann> Hello
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#586 [12:05] <Anarchy> Minecraft, loads for a bit then freezes and crashes. Any Solutions?
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#588 [12:08] <kfc> unable to join LAN server pls halp
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#591 [12:11] <kfc> I am unable to join LAN servers. I am unable to be found when I open to LAN. What can I do to fix this?
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#596 [12:18] <kfc> Had to reconnect, I am still looking for help with my LAN troubles
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#599 [12:30] <Baku010> Hi I received an e-mail that said my account migrated in February while I was in jail
#600 [12:30] <Baku010> I cannot log in to my account now
#601 [12:30] <Baku010> my email is DrewS010@gmail.com account name Baku010
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#603 [12:33] <Thunder72120> hello are there any vollenteers?
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#606 [12:41] <Mike6> Hello?
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#609 [12:43] <Bowtie> Hello?
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#611 [12:44] <Bowtie> I know this chat is mostly for Java, but I have a question about bedrock edition multiplayer. Can the Nintendo Switch edition play local multiplayer with pocket edition?
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#614 [12:48] <thomas> My bank says the transaction was successful but I did not receive the game.
#615 [12:48] <thomas> My bank says the transaction was successful but I did not receive the game.
#616 [12:48] <thomas> My bank says the transaction was successful but I did not receive the game.
#617 [12:48] <thomas> My bank says the transaction was successful but I did not receive the game.
#618 [12:48] * Absol kicked thomas from #minecrafthelp (Reason: homas :Stop spamming)
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#621 [12:51] <VAnh_B> Hi, so basically I reported a bug (MC-155796) about the mouseClicked event handler thing and I was redirected to another report with a note suggesting solutions which are related to antivirus but I don't have any / didn't install any and the other option was to add something in the JVM arguments but it didn't work for me. Could please help me with
#622 [12:51] <VAnh_B> it ?
#623 [12:51] * Dom [webchat@m83-186-164-16.cust.tele2.hr] has joined #minecrafthelp
#624 [12:52] <vitor> my account was hacked, the guy changed the password and the email, but I have my transaction email
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#626 [12:52] <MIntrovrt> Hei
#627 [12:52] * viki262 [webchat@p4FC0C2FA.dip0.t-ipconnect.de] has joined #minecrafthelp
#628 [12:52] <vitor> Can someone help me
#629 [12:52] <MIntrovrt> i also need help
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#631 [12:54] <VAnh_B> Vitor I think that this is not here that you will find help but you will need to ask directly to Mojang
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#633 [12:55] <vitor> they take so long to respond?
#634 [13:00] <VAnh_B> I think yes but when you entered the chat you normally receive 5 messages form bots and look at the 3rd, in the NO part they say something about it and there is a link about account issues in the 2nd
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#650 [13:23] <Peter> Hello?
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#652 [13:24] <Guest42888> Hello?
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#655 [13:36] <yeetv> The MC launcher works but as soon as i try to play the game, it crashes and it tells me that my Java is the problem
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#657 [13:38] * TronicGames7 [webchat@8.206.171.184.cpe.seasidehighspeed.com] has joined #minecrafthelp
#658 [13:39] <TronicGames7> So, I'm currently waiting on an email back from Mojang, but I wanted to check here incase someone else here could help me.
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#661 [13:49] <Pixiee> I'm not able to login on the official Minecraft website nor Minecraft Launcher, what do I do?
#662 [13:50] <Pixiee> It's been like this for 3 days, when will this get fixed?
#663 [13:52] * Axlx [webchat@190-21-154-235.baf.movistar.cl] has joined #minecrafthelp
#664 [13:53] <Axlx> How to solve the “io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection refused: no further information” error on Minecraft?
#665 [13:54] * pain094 [webchat@dsl-189-146-193-163-dyn.prod-infinitum.com.mx] has joined #minecrafthelp
#666 [13:54] <pain094> hey
#667 [13:54] <Axlx> hola
#668 [13:54] <pain094> compré minecraft en el 2012 y ahora no puedo acceder a mi cuenta
#669 [13:54] <pain094> tengo el correo de hace 7 años de la compra
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#672 [13:57] <TronicGames7> Nobodys here.
#673 [13:57] <TronicGames7> I just wanna get back into my account
#674 [13:58] <Pixiee> Same
#675 [13:58] <TronicGames7> I haven't played for 2 years and
#676 [13:58] <TronicGames7> I wanna talk to some friends again
#677 [13:58] <Pixiee> i just got it a couple days ago to play with friends and now i cant
#678 [13:58] <TronicGames7> But the phone that had the email on it, is locked out.
#679 [13:58] <TronicGames7> oof that suck
#680 [13:58] <TronicGames7> s
#681 [13:59] <Pixiee> i just hope they respond soon
#682 [13:59] <TronicGames7> Yea
#683 [13:59] <TronicGames7> Yea Pixiee is your username on MC too?
#684 [14:00] <TronicGames7> Mine is the same as my username on this chat
#685 [14:01] <Pixiee> no its XPixieeX
#686 [14:01] * Illusive [webchat@cpc94352-ward12-2-0-cust95.10-2.cable.virginm.net] has joined #minecrafthelp
#687 [14:02] <Pixiee> ill add you when im able to log in lol
#688 [14:02] <TronicGames7> Cool.
#689 [14:02] <TronicGames7> This is so damn dumb
#690 [14:03] <Pixiee> ik
#691 [14:03] <TronicGames7> Like, if you don't have access to an email on an account, you should be able to send a message to your phone with a code, that you can enter on the website to change your email.
#692 [14:03] <Pixiee> someone that was on here yesterday said its been like this for 2 months for them
#693 [14:03] <TronicGames7> oof
#694 [14:03] <TronicGames7> imma keep trying to get in
#695 [14:04] <Pixiee> idk whats wrong for mine because nothing logs and ive changed my password so many times and waiting for 2 days
#696 [14:05] * Charley [webchat@pool-100-40-87-56.prvdri.fios.verizon.net] has joined #minecrafthelp
#697 [14:05] <TronicGames7> There is websites with people that are dedicated enough to hack other peoples accounts and hand them out.
#698 [14:05] <Pixiee> wow
#699 [14:06] <Illusive> Any time I try to start up minecraft and get on the mojang screen, it crashes at like 90%, any idea what could be wrong?
#700 [14:06] <Charley> It wont let me join my friends server. I get the io.netty network is unreachable shit. How do I fix it
#701 [14:06] <Absol> Charley: Please keep it civil
#702 [14:07] <Charley> t wont let me join my friends server. I get the io.netty network is unreachable. How do I fix it
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#705 [14:10] * Djnicolo [webchat@pool-100-34-50-143.phlapa.fios.verizon.net] has joined #minecrafthelp
#706 [14:11] <Djnicolo> I can not log into my account
#707 [14:11] <Djnicolo> used to be able to log in with username
#708 [14:11] <TronicGames7> Dude, no one is here.
#709 [14:11] <TronicGames7> It's a dead chat
#710 [14:11] <Djnicolo> GAY
#711 [14:11] <Djnicolo> uhh what do i do homie u got me/
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#713 [14:12] <Djnicolo> any one here to help
#714 [14:12] * Paul [webchat@c-185-11-168-212.customer.ggaweb.ch] has joined #minecrafthelp
#715 [14:13] <Pixiee> nah you got to wait for some hours lol
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#718 [14:14] <TronicGames7> No helpers are on
#719 [14:30] <TronicGames7> fuck this chat imma use an alt dispenser
#720 [14:30] <Absol> TronicGames7: Please keep it civil
#721 [14:30] <TronicGames7> sorry
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#726 [14:44] * Giorno_Giovanni [webchat@c-71-200-148-36.hsd1.de.comcast.net] has joined #minecrafthelp
#727 [14:44] <Giorno_Giovanni> Hello?
#728 [14:44] <Giorno_Giovanni> Anybody on here?
#729 [14:48] <Giorno_Giovanni> xAlright, well, my issue is that I'm trying to get wurst up and running (I only plan to use it on 2B2T, not on any other servers), and I have the wurst version ready but when I click play it crashes. I'm trying to play wurst 1.12, and I am running ubuntu. Earlier when I was starting the launcher it said it couldn't find the file for 1.12, and that
#730 [14:48] <Giorno_Giovanni> I had to install 1.12 from minecraft, which I did. However, Wurst was searching for a
#731 [14:48] * Dan [webchat@c-71-230-6-142.hsd1.pa.comcast.net] has joined #minecrafthelp
#732 [14:49] <Giorno_Giovanni> .jar file, and all my files in 1.12 was .json, so I just renamed the .json to .jar. Was this the error that made Wurst not work?
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#734 [14:50] <Greymagic27> Djnicolo, Hey. What happens when you try to login?
#735 [14:50] <grandrolf> Giorno_Giovanni: That is a hacked client, we do not support that - It's also illegal, so stop using that one
#736 [14:50] <Giorno_Giovanni> It's illegal? I'm only using it for 2b2t, which is meant to be hacked.
#737 [14:51] <Greymagic27> Any hacked clients, pirated or cracked clients are illegal
#738 [14:51] <Giorno_Giovanni> Oh. I wasn't aware of that.
#739 [14:51] <Giorno_Giovanni> Apologies.
#740 [14:58] * Fredb [webchat@a89-153-70-186.cpe.netcabo.pt] has joined #minecrafthelp
#741 [14:59] <Fredb> Hi, I lost access to my account as i dont remember my e-mail or my password, i can only remember my username and the skin i used to have. Is there any way for mr to get it back?
#742 [14:59] <Greymagic27> ??> Fredb account/send-email
#743 [14:59] <Absol> Fredb: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#744 [14:59] <Absol> Fredb: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#745 [14:59] <Fredb> The username is the one i have here
#746 [15:00] <Greymagic27> Fredb, Give them as much information as you can
#747 [15:00] <Fredb> I have already sent an e-mail but they said they were working on issues from May 12th
#748 [15:00] <Greymagic27> Fredb, Sadly that's correct
#749 [15:00] <Fredb> is there no other way I can get it back?
#750 [15:00] <Greymagic27> Fredb, No. You'll need to wait for a reply from mojang.
#751 [15:00] <Fredb> well, that's upsetting
#752 [15:01] <Fredb> thank you anyway
#753 [15:01] <Greymagic27> No problem. Good luck!
#754 [15:01] <Fredb> have a nice evening
#755 [15:01] <Fredb> thanks!
#756 [15:01] <Greymagic27> You as well :D
#757 [15:02] * Pixiee [webchat@173.205.93.38.static.quadranet.com] has joined #minecrafthelp
#758 [15:02] <Pixiee> Are any helpers on?
#759 [15:02] * Fredb [webchat@a89-153-70-186.cpe.netcabo.pt] has joined #minecrafthelp
#760 [15:03] <Fredb> Hi, I have just been here but i remembered another question, is there any way to know if my account is still active?
#761 [15:03] <Greymagic27> Pixiee, Hey. What's the issue?
#762 [15:03] <Greymagic27> Fredb, Accounts can't ever be deactivated unless asked to be via email
#763 [15:03] <Fredb> oh ok, thank you so much, again.
#764 [15:03] <Greymagic27> No problem :)
#765 [15:04] <Pixiee> I'm not able to log in on the official Minecraft website nor Minecraft Launcher, so what do I do?
#766 [15:04] * Fredb [webchat@a89-153-70-186.cpe.netcabo.pt] has quit. (Client Quit)
#767 [15:04] <Greymagic27> ??> Pixiee tools/hjt
#768 [15:04] <Absol> Pixiee: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#769 [15:04] <Absol> Pixiee: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#770 [15:04] <Pixiee> okay ill do that in a second
#771 [15:06] * T [webchat@host86-173-60-5.range86-173.btcentralplus.com] has joined #minecrafthelp
#772 [15:06] <T> Hello?
#773 [15:07] <Greymagic27> T, Hey! How can we help?
#774 [15:07] <T> Hello, is this somewhere i can ask for help with some bedrock edition questions for minecraft?
#775 [15:07] <Greymagic27> ??> T bedrock/support
#776 [15:07] <Absol> T: This channel only handles technical support for Minecraft: Java Edition, if you need help with Minecraft (Bedrock Platform) please see the resources available here https://help.mojang.com/customer/portal/articles/1175743-minecraft-support-resources. Alternatively you can try the Bedrock support forums here: https://www.minecraftforum.net/forums/support/minecraft-bedrock-support
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#778 [15:16] <Greymagic27> pico, Hey. Do you have the log?
#779 [15:18] * Binary0 [webchat@47.187.223.45] has joined #minecrafthelp
#780 [15:18] <Binary0> i need help
#781 [15:18] <Greymagic27> Binary0, Hey. What's the issue?
#782 [15:18] <Binary0> ok so
#783 [15:19] <Binary0> my minecraft account was hacked
#784 [15:19] <Greymagic27> Binary0, Have you emailed mojang support?
#785 [15:19] <Binary0> nvm i just got in
#786 [15:19] <Binary0> before i couldnt log in
#787 [15:19] <Binary0> sorry i wasted your time
#788 [15:20] <Greymagic27> No waste. Enjoy the game :)
#789 [15:20] <Binary0> thank you
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#791 [15:26] * ithecow [webchat@ip68-7-51-123.sd.sd.cox.net] has joined #minecrafthelp
#792 [15:26] <ithecow> I can not merge my Mojang account with my mincraft account
#793 [15:27] <Greymagic27> ithecow, Hey. What happens when you try?
#794 [15:27] * amber3 [webchat@cpe-75-83-69-230.socal.res.rr.com] has joined #minecrafthelp
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#797 [15:28] <ithecow> When I try the merge account option for mojang it asks me for an email
#798 [15:28] <Greymagic27> ithecow, Have you put in an email that you have access to?
#799 [15:28] <ithecow> I never used an email with my minecraft account
#800 [15:29] <orktzu> I have been unable to login to my microsoft account in minecraft on my switch. deleated all data, reinstaled and tried a few time with no joy. any help?
#801 [15:29] <ithecow> my account is super old
#802 [15:29] <Greymagic27> ithecow, You only use an email when migrating IIRC. Put in any email you have access to and see if that works
#803 [15:29] <Greymagic27> ??> orktzu bedrock/support
#804 [15:29] <Absol> orktzu: This channel only handles technical support for Minecraft: Java Edition, if you need help with Minecraft (Bedrock Platform) please see the resources available here https://help.mojang.com/customer/portal/articles/1175743-minecraft-support-resources. Alternatively you can try the Bedrock support forums here: https://www.minecraftforum.net/forums/support/minecraft-bedrock-support
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#806 [15:30] <orktzu> ah, thank you!
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#809 [15:31] * Boptilop [webchat@static-ip-186859172.cable.net.co] has joined #minecrafthelp
#810 [15:31] <Boptilop> Hello
#811 [15:31] <Boptilop> Okay, thanks Absol.
#812 [15:31] <Boptilop> And also Espercorn.
#813 [15:31] <Boptilop> So um.
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#816 [15:37] * Sam [webchat@24-171-65-46.dhcp.mtvr.il.charter.com] has joined #minecrafthelp
#817 [15:39] <Sam> How do I activate cheats on my multiplayer vanilla minecraft server. "I am the host of the server."
#818 [15:40] * FriendlyHero [webchat@81.191.174.42] has joined #minecrafthelp
#819 [15:41] <Pixiee> I am still not able to login in on the Minecraft website and Launcher
#820 [15:42] * Pixiee [webchat@c-73-221-217-49.hsd1.wa.comcast.net] has quit. (Quit: webchat.esper.net)
#821 [15:42] * kiki [webchat@c-73-221-217-49.hsd1.wa.comcast.net] has joined #minecrafthelp
#822 [15:43] <kiki> Are there any helpers on?
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#824 [15:50] * Cole [webchat@S0106bc9b6886b58e.vf.shawcable.net] has joined #minecrafthelp
#825 [15:50] <Cole> Hi I encountered a hacker on a server
#826 [15:51] * Awesomebird27 [webchat@pool-98-115-173-132.phlapa.fios.verizon.net] has joined #minecrafthelp
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#828 [15:51] <Awesomebird27> I've tried logging into my account both on browser and on the launcher, but neither have worked
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#830 [15:56] * tiki [webchat@c-73-221-217-49.hsd1.wa.comcast.net] has joined #minecrafthelp
#831 [15:56] <tiki> Is anyone here to help?
#832 [15:57] * Frank [webchat@199.89.49.10] has joined #minecrafthelp
#833 [15:57] <Frank> hello
#834 [15:58] <Frank> I had a question about the different versions of MC available on the computer
#835 [15:59] <GreyVulpine> Shoot.
#836 [15:59] <Frank> I was wondering if the java version is able to crossplay with the xbox one
#837 [15:59] <GreyVulpine> Don't believe so.
#838 [16:00] <Frank> would it just be the windows 10 version?
#839 [16:00] <GreyVulpine> Right
#840 [16:00] <GreyVulpine> https://help.mojang.com/customer/en/portal/articles/2064007-minecraft-for-windows-10?b_id=5408
#841 [16:00] <Frank> dang, does the java version offer a refund?
#842 [16:00] <tiki> I'm not able to login on the Minecraft Website and the Launcher, is there anything that can help?
#843 [16:02] <tiki> hello?
#844 [16:04] <GreyVulpine> Frank - https://help.mojang.com/customer/en/portal/articles/359338-mojang-refunds-policy?b_id=5408
#845 [16:04] <GreyVulpine> tiki - And what happens when you try?
#846 [16:05] <tiki> On the Website nothing happens it doesn't log and on the Launcher its says its invalid but I know its not
#847 [16:05] <tiki> doesn't load*
#848 [16:05] * Matt9 [webchat@185.183.146.44] has joined #minecrafthelp
#849 [16:06] <Matt9> Hi.
#850 [16:08] <Matt9> I need help. My parents bought me Minecraft around 2009-2012 (not sure when) but I have played it when I was around 8-12 so it must've been between those years. (Born 2001), and I've played it later BEFORE the Mojang migration, but when the migration happened, NOTHING works. I can't get any password reset e-mails through to any of my two emails, I'
#851 [16:08] <Matt9> m not even sure WHAT e-mail they have me registered under, but I know I have a minecraft account and that I should be able to play minecraft. Someone help?
#852 [16:09] <GreyVulpine> Matt9 - Contact Mojang Support through: https://help.mojang.com/customer/portal/emails/new
#853 [16:09] <GreyVulpine> As none of us here can help with account issues
#854 [16:10] <tiki> so I'm not going to be able to access my account for another week now..?
#855 [16:10] <Matt9> GreyVulpine Oh alright, thank you. I did send an e-mail. I'll be happy when they reply but they'll probably just deny the e-mail all-together just because I can't get the transaction ID. How the heck am I suppose to get a transaction ID from that far back? My parents even paid for the game, and used their email adresses, I don't even think they hav
#856 [16:10] <Matt9> e access to those bank accounts anymore!
#857 [16:10] <GreyVulpine> Matt9 - They'll ask for alternative methods of authentication
#858 [16:11] <Matt9> GreyVulpine Hope so, I can verify my ID like IRL ID for them if that helps, or if they have a purchase database of some kind like what name purchased MC back in whatever year, and I could give my parents full name and SSN
#859 [16:11] <Matt9> It's just frustrating
#860 [16:12] <Matt9> I'm 18 and this shouldn't be that frustrating tbh yet it is
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#863 [16:15] <Idiot> I accidentally deleted one of my best survival worlds while clearing out unused ones, is there any easy way to recover it?
#864 [16:20] * RAFADOLL999 [webchat@dsl-187-236-227-93-dyn.prod-infinitum.com.mx] has joined #minecrafthelp
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#866 [16:22] <RAFADOLL999> sorry, but i can't log in, my password will not let me sign in
#867 [16:22] * Kiara [webchat@c-73-221-217-49.hsd1.wa.comcast.net] has joined #minecrafthelp
#868 [16:23] <Kiara> I'm having problems with logging in on the Minecraft Website and Launcher
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#874 [16:30] <adolf> when I try to launch the game is says "unable to save" and " The process cannot access the file because it is being used by another process" how can I fix this?
#875 [16:31] * Juanito095 [webchat@dsl-189-135-60-141-dyn.prod-infinitum.com.mx] has joined #minecrafthelp
#876 [16:32] <Juanito095> Cuando abro el launcher apenas instalado el minecraft, me salta el error de "Unable to start the Minecraft Runtime Environment. This is most likely caused by a corruption. Please try to reinstall Minecraft"
#877 [16:32] <Juanito095> When I open the launcher just after installing the minecraft, I get the error of "Unable to start the Minecraft Runtime Environment." This is most likely caused by a corruption. Please try to reinstall Minecraft "
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#883 [16:55] <adolf> when I try to launch the game is says "unable to save" and " The process cannot access the file because it is being used by another process" how can I fix this?
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#885 [16:58] * Noah_T [webchat@c-98-196-205-199.hsd1.tx.comcast.net] has joined #minecrafthelp
#886 [17:00] <Noah_T> I bought this game without a username and it registers me as Player and i can only play the game as a Demo
#887 [17:01] * akb49meow [webchat@S0106f81d0f5b3fa3.vs.shawcable.net] has joined #minecrafthelp
#888 [17:02] * Christian [webchat@47.157.118.240] has joined #minecrafthelp
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#890 [17:02] <Christian> Hello?
#891 [17:02] <Noah_T> hi
#892 [17:02] <Christian> I accidentally bought Minecraft Pocket Edition and I would like a refund
#893 [17:03] <Christian> ??
#894 [17:04] <GreyVulpine> https://help.mojang.com/customer/en/portal/articles/359338-mojang-refunds-policy?b_id=5408
#895 [17:04] <Christian> Everytime I go to the support or whatever it always takes me in circles
#896 [17:05] * Browsbrowss [webchat@CPE64777d616e83-CM64777d616e80.cpe.net.cable.rogers.com] has joined #minecrafthelp
#897 [17:05] <Christian> I email the developers and it sends me to the website, I go to the website and it says send an email to the developers
#898 [17:06] <Browsbrowss> hello, are there any helpers here atm?
#899 [17:06] <Christian> Thats who I'm looking for
#900 [17:07] <Kiara> I don't think there is
#901 [17:07] <Kiara> ive been waiting for like a hour now
#902 [17:07] <Christian> Wow
#903 [17:07] <Christian> What are you trying to do?
#904 [17:07] <Kiara> I'm not able to login on the launcher nor the Minecraft website so i cant really do anything atm
#905 [17:08] <Christian> Oh
#906 [17:08] <Browsbrowss> same, sort of
#907 [17:08] <Kiara> what happened to you?
#908 [17:08] <Christian> Yeah I want a refund but it keeps making me go in a circle
#909 [17:08] <Browsbrowss> i lost access to the email i used to create my account, and i dont remember the password to my mc account
#910 [17:09] <Kiara> to you have windows 10?
#911 [17:09] <GreyVulpine> Christian - See the bottom of: https://help.mojang.com/customer/en/portal/articles/359338-mojang-refunds-policy?b_id=5408
#912 [17:09] <Browsbrowss> me or christian
#913 [17:09] <Kiara> dangg
#914 [17:09] <Kiara> christan
#915 [17:09] <GreyVulpine> Christian - All depends on which mobile version you bought off of
#916 [17:09] <Christian> Android
#917 [17:09] <Kiara> oof nvm then
#918 [17:09] <Christian> Greg I've done that and thats exactly where the circle starts
#919 [17:10] <Christian> Grey*
#920 [17:10] <Kiara> Grey are you the only helper on atm?
#921 [17:10] <GreyVulpine> Christian - And did you purchase minecraft through google play?
#922 [17:10] <GreyVulpine> Browsbrowss - https://help.mojang.com/customer/portal/articles/901432
#923 [17:12] <Browsbrowss> thanks GreyVulpine, but I lost the transaction ID. im pretty sure i got it some time during the early beta
#924 [17:13] <Browsbrowss> i cannot gain access to the original email anymore
#925 [17:14] * raffman17 [webchat@pool-173-61-152-142.cmdnnj.fios.verizon.net] has joined #minecrafthelp
#926 [17:14] <raffman17> I need some help loggin in
#927 [17:15] * Browsbrowss [webchat@CPE64777d616e83-CM64777d616e80.cpe.net.cable.rogers.com] has quit. (Quit: webchat.esper.net)
#928 [17:15] <Kiara> Same..
#929 [17:18] <raffman17> this is the 1st time ive tried to play on pc in years and i cant figure it out
#930 [17:19] <Kiara> yeah there's issues going on, but I don't think there's any helpers on that helps with accounts at least there's none that are active
#931 [17:19] <raffman17> thats sad
#932 [17:20] <Kiara> I really need a helper to get on though its been like this for 3 days for me and I just wanna play :(
#933 [17:22] <raffman17> its been years for me
#934 [17:23] * ellis [webchat@cpc133934-nrte32-2-0-cust435.know.cable.virginm.net] has joined #minecrafthelp
#935 [17:23] <ellis> hello?
#936 [17:23] * IuseBing23 [webchat@d75-155-5-251.abhsia.telus.net] has joined #minecrafthelp
#937 [17:23] <ellis> hello
#938 [17:24] <raffman17> hello
#939 [17:24] <Kiara> :((((((( years dear lord
#940 [17:24] <Kiara> Hi
#941 [17:24] <IuseBing23> How do I get a refund?
#942 [17:24] <ellis> could you help me log in?
#943 [17:24] <raffman17> i cant
#944 [17:24] <Kiara> neither can I, you are going to have to wait
#945 [17:24] <ellis> oh
#946 [17:25] <Kiara> luseBing23 what version
#947 [17:25] <raffman17> minecraft died when microsoft bought it :(
#948 [17:25] <Kiara> and what device
#949 [17:25] <Kiara> facts
#950 [17:25] <raffman17> minecraft 1.2.5>>>>>>>>>>>
#951 [17:27] <Kiara> this is tough :(
#952 [17:27] <raffman17> yeah
#953 [17:27] <raffman17> i cant even log into the game I love
#954 [17:27] <Kiara> Ikkkk, i just want to play with friends and have a good time
#955 [17:27] <raffman17> I give up :(
#956 [17:27] <Kiara> dontt
#957 [17:28] <Kiara> don't give up on Minecraft :(
#958 [17:28] <IuseBing23> How do I get a refund?
#959 [17:28] <Kiara> https://help.mojang.com/customer/en/portal/articles/359338-mojang-refunds-policy?b_id=5408
#960 [17:28] <ellis> it keeps saying invalid email or password?
#961 [17:28] <Kiara> same for me
#962 [17:28] <raffman17> same
#963 [17:28] <Kiara> and when i log in on the Minecraft Website nothing loads
#964 [17:28] <raffman17> I migrated my account to a mojang account in 2013 too
#965 [17:29] <raffman17> I just dont remember the email
#966 [17:29] <ellis> i just purchased minecraft aswell :(
#967 [17:29] <raffman17> or password
#968 [17:29] <Kiara> dang :(
#969 [17:29] <raffman17> minecraft is dead
#970 [17:29] <raffman17> fortnite sucks
#971 [17:30] <Kiara> if only someone would help...
#972 [17:30] <raffman17> fr
#973 [17:31] * ellis [webchat@cpc133934-nrte32-2-0-cust435.know.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#974 [17:31] <Kiara> ima just keep this tab open for the next couple hours, because I need my Minecraft to work
#975 [17:32] * Swagger [webchat@176-148-076-178.ip-addr.tks-net.com] has joined #minecrafthelp
#976 [17:33] <Swagger> Hello im am wondering about a refund as it did not disclose that I cannot use the realms with the java edition
#977 [17:34] <Kiara> I dont think anyone is on atm
#978 [17:36] * Tuk10 [webchat@107-137-237-144.lightspeed.rcsntx.sbcglobal.net] has joined #minecrafthelp
#979 [17:37] * ba7888b72413a16a [~ba7888b72@66.109.211.150] has joined #minecrafthelp
#980 [17:37] <Swagger> what time are they usually on?
#981 [17:38] <Kiara> I have no idea
#982 [17:38] <Kiara> https://help.mojang.com/customer/en/portal/articles/359338-mojang-refunds-policy?b_id=5408
#983 [17:38] * ellis [webchat@cpc133934-nrte32-2-0-cust435.know.cable.virginm.net] has joined #minecrafthelp
#984 [17:39] <Kiara> here's a site they always use though
#985 [17:39] <Swagger> okay I appreciate it
#986 [17:39] * Mr_Cucumber [webchat@37-219-203-244.nat.bb.dnainternet.fi] has joined #minecrafthelp
#987 [17:40] <Kiara> Np
#988 [17:40] * Minecraft88345 [webchat@216-15-126-55.s5927.c3-0.sbo-ubr1.sbo.ma.cable.rcncustomer.com] has joined #minecrafthelp
#989 [17:41] <Tuk10> Question about downloading the launcher.
#990 [17:41] <Tuk10> I have paid for the game and downloaded on my computer, but want to add it to my laptop for when I travel. I See you are supposed to be able to log into your account and click to download again, but it only offers the trial version or ask me to purchase again. Can anyone tell me what I might be doing wrong?
#991 [17:42] * logirobi [webchat@dsl-187-200-162-49-dyn.prod-infinitum.com.mx] has joined #minecrafthelp
#992 [17:42] * Jorge [webchat@ip-179-124-183-37.rrtelecomrs.net.br] has joined #minecrafthelp
#993 [17:42] <Kiara> are you logging in on the Mojang official website?
#994 [17:42] * Jorge [webchat@ip-179-124-183-37.rrtelecomrs.net.br] has quit. (Client Quit)
#995 [17:42] <Tuk10> yes. I am in logged in currently
#996 [17:43] <Mr_Cucumber> Hey, im getting this error message when i connect to realm server : Internal Exception; java.io.ioexception sometimes after 1min and sometimes instantly. Have you seen this kind of problem before?
#997 [17:43] <Kiara> i'd say log into the Mojang account, its another website and log in
#998 [17:43] <Kiara> tell me what you see
#999 [17:43] <raffman17> https://www.minecraft.net/en-us/download/
#1000 [17:43] <raffman17> use this link to download
#1001 [17:44] * MuensterMonster [webchat@mta-98-11-147-53.stny.rr.com] has joined #minecrafthelp
#1002 [17:45] <MuensterMonster> Hello, I'm not entirely sure if this is the right place, but I would like some help on creating custom loot tables for my world.
#1003 [17:45] <Tuk10> Ok I will try that link, but to answer Kiara's Question: In the middle it show my "gift codes" at the top right it show My account, Games and help
#1004 [17:46] <Tuk10> I went to the game and selected minecraft and that is where I see the Download option
#1005 [17:47] <Kiara> Did you log in because it should say you already own it and it lets you download full version
#1006 [17:47] <Tuk10> I did login after I selected Minecraft in the games section
#1007 [17:48] <Kiara> If you click redeem codes it should pull up "My Games" and says you own the version
#1008 [17:48] <Tuk10> let me try that
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#1010 [17:49] <Kiara> if that doesn't work, then click "my account" and tell me if you see anything
#1011 [17:49] <Tuk10> Ok when I click redeem it offers MC Java & MC windows 10
#1012 [17:49] <Tuk10> Will that give me the option to DL on the laptop?
#1013 [17:50] <Kiara> which one do you have
#1014 [17:51] <Kiara> try clicking it and sees what happenes
#1015 [17:51] <Tuk10> I believe Java version
#1016 [17:52] <Kiara> okay then click java, and tell me what you see
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#1018 [17:52] <ellis> hello
#1019 [17:53] <Kiara> Hey, no one is still on yet
#1020 [17:53] <ellis> ok
#1021 [17:53] <ellis> what does it say for you when you try to log in on the launcher
#1022 [17:53] <Kiara> Invalid username and password
#1023 [17:54] <ellis> same
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#1026 [17:54] <Tuk10> sorry I got disconnected
#1027 [17:54] <ellis> when was the last time you were able to log in
#1028 [17:54] <noname12332> hey any support here ?
#1029 [17:54] <Tuk10> Kiara are you still here?
#1030 [17:54] <Kiara> i haven't been able to log in at on
#1031 [17:54] <Kiara> yes im here
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#1034 [17:56] <Kiara> Did it work or no?
#1035 [17:56] <Tuk10> Sorry I got disconnected. last question I saw you asked was what version do I have. I believe its Java edition
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#1037 [17:57] <Kiara> Oh i said click it and tell me if it works or not, and if It doesn't try clicking "My Account" on the Mojang account website
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#1042 [17:58] <Tuk10> Ok its asking for a code. Let me go find my code and I will try
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#1044 [17:59] <Kiara> kk
#1045 [18:00] <Christian> GreyVulpine You still here?
#1046 [18:00] <ellis> hey
#1047 [18:00] * JOtis76 [webchat@ip72-200-147-17.ri.ri.cox.net] has joined #minecrafthelp
#1048 [18:01] <Kiara> Did the code work?
#1049 [18:02] * Kaynine [webchat@c-98-224-52-130.hsd1.fl.comcast.net] has joined #minecrafthelp
#1050 [18:02] <Kaynine> Hey
#1051 [18:02] <ellis> hey
#1052 [18:03] <Kiara> Hi
#1053 [18:03] <Kaynine> I was trying to buy minecraft windows 10 and i thought minecraft pc was the same thing
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#1055 [18:03] <Kaynine> Am i able to refund the pc version so i can buy windows 10 or does that not work?
#1056 [18:04] * logirobi [webchat@dsl-187-200-162-49-dyn.prod-infinitum.com.mx] has joined #minecrafthelp
#1057 [18:04] <logirobi> I need help buying a Minecraft java edition license. The Minecraft.net & Mojang website keep sending me in an endless circle and when I try to purchase a gift code as Minecraft.net suggests it sends me to the Mojang Website.
#1058 [18:05] <Kiara> I'm not sure, check the Mojang refund thing and if that doesn't work I think you can talk to Microsoft
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#1060 [18:05] <Kaynine> wheres the refund thing?
#1061 [18:05] * logirobi [webchat@dsl-187-200-162-49-dyn.prod-infinitum.com.mx] has quit. (Client Quit)
#1062 [18:05] <Kiara> https://help.mojang.com/customer/en/portal/articles/359338-mojang-refunds-policy?b_id=5408
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#1064 [18:09] <Tuk10> Ok Kiara, I only find my email verification code. How do I get my code. I don't show it in my account area
#1065 [18:09] * Koen [webchat@71-90-125-53.dhcp.stpt.wi.charter.com] has joined #minecrafthelp
#1066 [18:10] <Koen> Hey?
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#1068 [18:11] <Kiara> let me check something real quick, to see if it wll help
#1069 [18:12] <Kiara> Okay so when i bought Minecraft i got the email with the code
#1070 [18:12] * kenny [webchat@flats.athn.ga.wtsky.net] has joined #minecrafthelp
#1071 [18:12] <Kiara> so it should give you the code in the email
#1072 [18:12] * kenny is now known as Guest86157
#1073 [18:14] <Guest86157> I haven't played minecraft in a long while, but i'm having trouble logging in. I have my username and password but it was for the old minecraft premium. But when I got to migrate my account it tells me that the account has already been migrated. And I've tried all possible emails but that doesn't work. I also don't remember ever migrating the accou
#1074 [18:14] <Guest86157> nt. Any ideas?
#1075 [18:14] <Tuk10> I thought so as well. I thought I remembered seeing the email with the code, but all my emails from Mojang are just verification emails. Is there not another way to get the code associated with my account?
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#1078 [18:15] <Kiara> I'm not sure
#1079 [18:16] <Tuk10> I have the email showing when I made the account. and the account should show I have a purchased copy
#1080 [18:16] <Tuk10> Just not sure how to get that info out of it
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#1082 [18:16] <Kiara> Logging into the Mojang Account should have gave you the "My Games" so if you don't have that imp not sure how to get transfer it
#1083 [18:16] <Kiara> is it a code or no?
#1084 [18:17] <caddy> i have a question, i tried to redeem my code on minecraft while making my account. i put in my code and it was stuck at "placing order" so i refreshed the page after about 10 minutes, still didnt work. so i went to the dropbar and put the code in under redeem code and it told me it was already redeemed. but i dont have the game now?
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#1086 [18:20] <Tuk10> Just to be clear where I am so we are talking the same thing. On www.mojang.com I clicked on "redeem gift code or prepaid card". I then selected the "Java edition"
#1087 [18:20] <Tuk10> Is that where I should be first off?
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#1090 [18:22] <Tuk10> I also do see "games" on the top right (not "mygames")
#1091 [18:23] <Kiara> Okay I need you to tell me when you click on Account what is everything you see, just one more time
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#1093 [18:23] <Tuk10> "redeem codes, Setting, Log out"
#1094 [18:24] <Kiara> have you log in on the right account, because its supposed to say more
#1095 [18:24] <Tuk10> I only have one account
#1096 [18:24] <Kiara> and is this on windows or Mac
#1097 [18:24] <Koen> Im having trouble with my minecraft launcher i get stuck on the mojang screen
#1098 [18:25] <Tuk10> windows
#1099 [18:25] <Kiara> Are you on your laptop rn
#1100 [18:25] <Koen> Im having trouble with my minecraft launcher i get stuck on the mojang screen
#1101 [18:25] <Tuk10> And I just played about 3 weeks ago so I know it was still good. but now its asking me on the main computer to verify code again now.
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#1103 [18:26] <Tuk10> I dont think this is related, but will share in case it is. I changed the default email a few weeks ago while logged into the account
#1104 [18:26] <Kiara> Did you use the new email to log in rn?
#1105 [18:27] <Tuk10> yes I am in the new one
#1106 [18:27] <Kiara> okay check if you can log in with the old one and are you on your laptop or pc
#1107 [18:27] <Tuk10> trying all this on the PC that I currently play on
#1108 [18:28] <Tuk10> says it is not a good email for an account
#1109 [18:29] <Kiara> Are you sure you bought Java
#1110 [18:29] <Kiara> version of Minecraft
#1111 [18:29] <Tuk10> pretty sure
#1112 [18:29] <Tuk10> If not it would be windows 10 correct?
#1113 [18:30] <Kiara> yes
#1114 [18:30] <Tuk10> I know I did not have windows 10 when I purchased, so I would have selected Java
#1115 [18:31] <Kiara> Okay try logging in on the official website then
#1116 [18:31] <Tuk10> mojang or minecrat?
#1117 [18:32] <Kiara> Minecraft.net
#1118 [18:32] <Tuk10> I am there
#1119 [18:33] <Tuk10> And thank you for all the help trying to fix this
#1120 [18:34] <Kiara> np, okay so go to the download option and tell me what you see
#1121 [18:35] <Tuk10> ORDER SUMMARY
#1122 [18:35] <Tuk10> TIME TO BUY
#1123 [18:35] <Tuk10> You're about to buy Minecraft and add it to your Mojang account.
#1124 [18:35] * Absol kicked Tuk10 from #minecrafthelp (Reason: uk10 :Stop spamming)
#1125 [18:36] <Kiara> well cant help him now, cause he got kicked, wow...
#1126 [18:36] * Tuk10 [webchat@107-137-237-144.lightspeed.rcsntx.sbcglobal.net] has joined #minecrafthelp
#1127 [18:36] <Tuk10> Got kicked. I am back
#1128 [18:37] <Kiara> kk so what does it say
#1129 [18:37] <Tuk10> ORDER SUMMARY
#1130 [18:37] <Tuk10> TIME TO BUY
#1131 [18:37] <Tuk10> You're about to buy Minecraft and add it to your Mojang account.
#1132 [18:38] <Kiara> Then that means that you haven't bought Java
#1133 [18:38] <Tuk10> Checking the instal file name
#1134 [18:39] <Kiara> Okay if you have Minecraft what does the logo look like and what is the name of the app
#1135 [18:39] <Tuk10> Would the files have different names between the 2 versions? they should correct?
#1136 [18:39] <Kiara> yes they have different names
#1137 [18:40] <Tuk10> "minecraftlauncher.exe and it shows a green grass block as the icon
#1138 [18:40] * redblue231 [webchat@47-222-36-98.plptcmta02.res.dyn.suddenlink.net] has joined #minecrafthelp
#1139 [18:40] <redblue231> i need help getting an account back
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#1141 [18:40] <Tuk10> oh thats the launcher
#1142 [18:40] <Tuk10> do you need the installer?
#1143 [18:40] <Kiara> okay that's the Java so why hasn't it shown up in the Mojang account, that's weird
#1144 [18:41] <Tuk10> yes weird. Hence why I am here. hehe
#1145 [18:41] <Tuk10> not sure what to do to fix
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#1147 [18:41] <Kiara> yeah i have no idea now
#1148 [18:42] <Kiara> ooh wait
#1149 [18:42] <Kiara> i have an idea
#1150 [18:42] <Kiara> go back to Minecraft.net
#1151 [18:42] <Kiara> then click download
#1152 [18:43] <Kiara> under it it says alternative
#1153 [18:43] <Kiara> click the recommended on and see if that does anything
#1154 [18:45] <Tuk10> Ok I am not seeing"alternative" anywhere
#1155 [18:45] <Tuk10> is it on the same screen as the download or after I click download?
#1156 [18:46] <Kiara> its right under the download button
#1157 [18:47] <Tuk10> Does not show that on mine
#1158 [18:47] <Tuk10> I see the "download on the top left
#1159 [18:47] <Tuk10> and just to the right of it is the icon for "realms"
#1160 [18:48] <Kiara> you see the free trail thing right
#1161 [18:48] <Tuk10> next thing near it is below it a few inches is the "buy minecraft" in green
#1162 [18:48] <Kiara> with the green download button
#1163 [18:48] <Kiara> it should be under that
#1164 [18:49] <Tuk10> under the green "buy" button is "what is minecraft?"
#1165 [18:49] <Tuk10> But I do remember in hte past whenI have logged in I remember seeing what you are talking about
#1166 [18:49] <Tuk10> but I do not see it now
#1167 [18:50] <Kiara> I'm not sure then, I'm really sorry I just wanted to help and now i'm just making it more difficult
#1168 [18:51] <Tuk10> not more difficult. just confusing why its so hard to re download the game, when I have a paid account
#1169 [18:52] * MoyaGaming [webchat@fixed-187-189-150-137.totalplay.net] has joined #minecrafthelp
#1170 [18:52] <Tuk10> and now to add to the confusion. I went to the launcher on this PC and its saying its the trial version. So I do not know what happened to the game now
#1171 [18:52] <Tuk10> I just played it 3 weeks ago
#1172 [18:52] <Kiara> ik, and where are the actually helpers i'm struggling here cause I'm just trying to help, but where are they
#1173 [18:53] <Tuk10> Yes and to be clear. I know you are trying. I appreciate the help
#1174 [18:54] <Kiara> Thank you, I wish I knew what I was doing though so I could actually help you out
#1175 [18:54] <Tuk10> Do the helpers in this channel get on here regularly?
#1176 [18:55] <Kiara> idk, I've been o here and the most I've seen on at once is just 2 helpers
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#1179 [18:57] <PeterJ> Hey! I cannot find my username as it has been years since i played on my account so i assume i need to wait for the 2 month backlog to catch up or just buy it again?
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#1184 [19:09] <jrussell3856> im not getting an error when I attempt to login it doesn't do anything
#1185 [19:09] <Ken> Failed to run processor: com.google.gson.JsonParseException:Error parsing arguments in version json. File is corrupt or its format has changed.
#1186 [19:09] <Ken> need help please
#1187 [19:10] <Ken> forge installer 1.14
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#1191 [19:13] <Kiko> Any Helper On?
#1192 [19:15] <Kiko> Is there anyone that can help?
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#1197 [19:24] <Confusedfella> I bought the game in 2013, but now when I log in, Mojang says I have not purchased the game. Am I missing something?
#1198 [19:25] <yeet> i bought the game a few days ago but cant log in, it says incorrect pass/user but its all correct ??
#1199 [19:30] * kanye [webchat@cpe-71-68-1-38.carolina.res.rr.com] has joined #minecrafthelp
#1200 [19:30] <kanye> hello
#1201 [19:31] <kanye> Vanilla Minecraft is immediately crashing on launch
#1202 [19:36] * SethValentine [webchat@cpe-24-94-79-204.hawaii.res.rr.com] has joined #minecrafthelp
#1203 [19:37] <SethValentine> I have had minecraft for a few years now. it ran just fine. about 2 months ago the game won't get past the Mojang loading screen and always crashes. I have uninstalled and reinstalled and it didn't fix the problem
#1204 [19:39] <SethValentine> does anyone have the technical support number for Mojang? ive been on several different sites and have sent emails about my problem to Mojang over 2 weeks ago and haven't heard back. i just want to talk to a real person about this issue
#1205 [19:40] * audie9010 [webchat@dsl-k-44.nortex.net] has joined #minecrafthelp
#1206 [19:42] <audie9010> hello I cant seem to log into minecraft. I bought it when it before the was actually released and the accounts changed i have a notice of account merge butdont remember doing it.
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#1210 [19:45] <Sallie> I bought the premium version but after a couple of days I can play just demo mode
#1211 [19:45] <sonny> Hello, i'm having trouble using or eating an item using mixed reality controllers in Minecraft VR
#1212 [19:46] <sonny> Could anyone provide any insight? I think it is supposed to be the left trigger, since it appears to have no function
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#1214 [19:47] * ProArcher27 [webchat@75-105-114-220.cust.exede.net] has joined #minecrafthelp
#1215 [19:48] <ProArcher27> I forgot my username and cannot log in to change my skin how can I regain this information?
#1216 [19:49] * AJ [webchat@71-14-140-144.dhcp.ftwo.tx.charter.com] has joined #minecrafthelp
#1217 [19:49] <AJ> hello
#1218 [19:49] <ProArcher27> hi
#1219 [19:50] <AJ> Hey i got a couple of problems
#1220 [19:50] <AJ> maybe you can help?
#1221 [19:50] <ProArcher27> sure
#1222 [19:50] <AJ> I have this realm and cannot place blocks around my house anymore. It happened recently and dont know why
#1223 [19:51] <AJ> Its not near spawn
#1224 [19:51] <ProArcher27> It might be a glitch in the game
#1225 [19:51] <ProArcher27> but it could also be due to something with internet connection
#1226 [19:52] <AJ> any way to fix it? ive checked forrums and support but no help :(
#1227 [19:52] <ProArcher27> have you tried reloding the realm?
#1228 [19:52] <AJ> how would i do that
#1229 [19:52] <AJ> Windows 10
#1230 [19:53] <ProArcher27> maybe get out of Minecraft, fully close it and get back in the realm
#1231 [19:53] <AJ> done that a couple of times but idk ill figure it out later, thanks for your help
#1232 [19:54] <ProArcher27> Sorry I couldn't be much help
#1233 [19:54] <AJ> no problem, have a great day
#1234 [19:54] <AJ> no problem, have a great day
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#1236 [19:54] <ProArcher27> you too
#1237 [19:56] <ProArcher27> Um, I forgot my username could anyone tell me where I might find that information again?
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#1240 [20:02] <yeet> just log in with your email maybe
#1241 [20:03] <yeet> or log into mojang accounts with your email and itll come up
#1242 [20:03] <yeet> if you have migrated then use ur email but idk
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#1245 [20:11] <amazingamzy> i dont know why if i play the game and my minecraft auto-close, and show this output log https://prnt.sc/ob8si3
#1246 [20:11] <amazingamzy> can someone help
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#1250 [20:13] <Brooke8> Not getting security questions reset email, could someone please help?
#1251 [20:14] <Unjug4dormas> Hi, I'm new, it does not let me sign in, it does not go from the green screen of loading xbox live
#1252 [20:16] <Unjug4dormas> Hello?
#1253 [20:17] * johnny [webchat@cpe-24-28-179-42.elp.res.rr.com] has joined #minecrafthelp
#1254 [20:17] <johnny> hello i have a couple of questions regarding minecraft VR
#1255 [20:19] <johnny> i have it for the rift but i, wondering if i can play the same copy on pc or do i need to buy another copy
#1256 [20:20] <johnny> also can i play with xbox one people as well?
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#1262 [20:31] <ps1917> Hello, when I try to migrate my MC account to my newly established Mojang account I get an error stating that my MC account has already been migrated to a different account. I have contacted customer support with all the info proving that the MC account in question is my account (I bought the game while still in beta) but it says on their site they
#1263 [20:31] <ps1917> 're currently handling requests from may 12th, seven weeks ago. Will I have to wait for seven weeks to speak with Mojang customer support? Is the backlog seriously that severe?
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#1267 [20:33] <Olw_360> Hi, I need help. My game is not starting. It stops midway through loading.
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#1269 [20:35] * Anlil [webchat@c212-153.i06-22.onvol.net] has joined #minecrafthelp
#1270 [20:35] <Anlil> Hi I need help about some connection errors
#1271 [20:35] <Jando> Hello, I have not played minecraft for sometime other than PE edition and i wanted to play the PC version so i tried to login onto my mom's old account, I was only 10 when i last played the PC version so i didnt have an email. It wasn't letting me login so i tried to find a verification email from her amil and sure enough there was one. I tried to
#1272 [20:35] <Jando> use the forgot password option but it wasnt working. I have bought minecraft already and have proof. Do i have to buy it again because it won't let me login?
#1273 [20:35] <ps1917> Oh I've just noticed that message near the top about the backlog of account support requests. If it's really THAT massive those customer support reps are not getting payed enough
#1274 [20:36] * RAIV [webchat@123.cpe-186-70-248.gye.satnet.net] has joined #minecrafthelp
#1275 [20:36] <Anlil> How do i fix io.netty.channel.abstractchannel$annotatedconnectexception connection timed out ?
#1276 [20:36] <Anna> hi
#1277 [20:36] <RAIV> hi
#1278 [20:37] <RAIV> can anyone here help me to recover my minecraft account please?
#1279 [20:37] <Anna> RAIV: when you sent an email to mojang, did you include your transaction id?
#1280 [20:37] <RAIV> no, i dont have it
#1281 [20:38] <Anna> ??> RAIV account/trans-id
#1282 [20:38] <Absol> RAIV: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#1283 [20:38] <Anna> tried that?
#1284 [20:39] * notanlil [webchat@c212-153.i06-22.onvol.net] has joined #minecrafthelp
#1285 [20:39] <notanlil> How do i fix io.netty.channel.abstractchannel$annotatedconnectexception connection timed out ?
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#1289 [20:41] <Anlil> How do i fix io.netty.channel.abstractchannel$annotatedconnectexception connection timed out ?
#1290 [20:41] * Lord_of_Life [~Lord@77.28.121.48] has joined #minecrafthelp
#1291 [20:43] <RAIV> Anna, i read that but i don't have the number, i go to the emails searching the date when i purchase minecraft but it dont appears me
#1292 [20:43] <Anlil> can any1 help me ?
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#1294 [20:44] * stinky [webchat@108-209-238-104.lightspeed.jcvlfl.sbcglobal.net] has joined #minecrafthelp
#1295 [20:45] <stinky> hi
#1296 [20:45] <RAIV> Anlil sorry, i recently come, idk
#1297 [20:45] <RAIV> hi
#1298 [20:45] <stinky> I need help
#1299 [20:46] <Anlil> stinky what do u need help with ?
#1300 [20:47] <stinky> so Im logged into my minecraft account but have no idea what the email or password is
#1301 [20:47] <stinky> it was made a good 3 years ago i think
#1302 [20:48] <RAIV> you try to recover your password?
#1303 [20:48] <stinky> ill try
#1304 [20:48] * ps1917 [webchat@185.86.220.160] has quit. (Quit: webchat.esper.net)
#1305 [20:48] <RAIV> i have the same problem, but i purchased my minecraft like in 2015
#1306 [20:49] * Win8tor [webchat@stjhnbsu1kw-47-55-61-157.dhcp-dynamic.fibreop.nb.bellaliant.net] has joined #minecrafthelp
#1307 [20:49] <stinky> same
#1308 [20:49] <stinky> but dont you need the old emial?
#1309 [20:51] * Anlil [webchat@c212-153.i06-22.onvol.net] has quit. (Quit: webchat.esper.net)
#1310 [20:51] <RAIV> i know who email i register in minecraft but when i go to recover my password, i never received the email of the new password
#1311 [20:51] <Win8tor> i, I was wondering about something related to the windows 10 edition of minecraft, back when I bought java edition (I think it's been about 2 years) I was offered the ability to download windows 10 edition for free, but I never did and I was wondering if this is still an option today?
#1312 [20:54] <RAIV> you can try
#1313 [20:54] <RAIV> i was offered too
#1314 [20:54] * dani [webchat@CPEac202e120093-CMac202e120090.cpe.net.cable.rogers.com] has joined #minecrafthelp
#1315 [20:54] <RAIV> but, till today i have windows 10
#1316 [20:54] <Win8tor> I don't know where to go though
#1317 [20:54] <Win8tor> Is the download on minecraft.net?
#1318 [20:55] <RAIV> yep, but theres the option to buy it
#1319 [20:56] * matthew8 [webchat@209.52.88.74] has joined #minecrafthelp
#1320 [20:56] <RAIV> you can try to go to the link that mojang sent you in the email you register minecraft java edition
#1321 [20:56] <Win8tor> I lost that email
#1322 [20:57] * matthew8 [webchat@209.52.88.74] has quit. (Client Quit)
#1323 [20:57] <dani> hello! i'm having an issue where i crash a few seconds after i load into a world, here is the crash report https://paste.gg/p/anonymous/40c022f7c28c424c96c9c29f6f121816 any suggestions ?
#1324 [20:58] * xX_Aiky_Xx [webchat@p4FEA37DC.dip0.t-ipconnect.de] has joined #minecrafthelp
#1325 [20:58] <Win8tor> Have you tampered with files for the world?
#1326 [20:58] <Win8tor> Have you tampered with files for the world?
#1327 [20:59] * Win8tor [webchat@stjhnbsu1kw-47-55-61-157.dhcp-dynamic.fibreop.nb.bellaliant.net] has left #minecrafthelp
#1328 [21:00] <dani> i was having an issue where i was crashing at the joining world/loading terrain screen, so i deleted _java_options from my environment variables. other than that i haven't done anything
#1329 [21:00] <xX_Aiky_Xx> Hey, how can i get my account back? I only remember my Minecraft Username but forgot the Email Address i've made my Account with.
#1330 [21:00] <RAIV> Win8tor i go like if i try to buy the minecraft windows 10, and that is an option to download like a demo
#1331 [21:01] * Abiatar [webchat@b3d600fd.virtua.com.br] has joined #minecrafthelp
#1332 [21:02] <RAIV> xX_Aiky_Xx try to put the option that says forgot my email
#1333 [21:02] <RAIV> dani i think that your problem is because you deleted the file _java
#1334 [21:03] <Abiatar> I forgot my password and can not do another
#1335 [21:03] <dani> RAIV ahhhh okay welp i'll try to figure it out but i'll come back if i need help lool thank u!! x
#1336 [21:04] <RAIV> okay
#1337 [21:04] * Abiatar [webchat@b3d600fd.virtua.com.br] has quit. (Client Quit)
#1338 [21:04] <xX_Aiky_Xx> I don't remember my old Mojang or Minecraft Email Adress... i used the same
#1339 [21:04] <RAIV> Abiatar what you mean?
#1340 [21:04] * dani [webchat@CPEac202e120093-CMac202e120090.cpe.net.cable.rogers.com] has quit. (Quit: webchat.esper.net)
#1341 [21:05] <xX_Aiky_Xx> when i got minecraft you only had to log in with your username and your password
#1342 [21:07] <RAIV> xX_Aiky_Xx i have the same problem, i have like an hour to try to solve the problem, but only that remains to me is that mojang support reply me the email that i sent asking for help
#1343 [21:07] <RAIV> i bought my minecraft like in 2015
#1344 [21:09] <xX_Aiky_Xx> I have tried exactly the same and will now wait for an answer
#1345 [21:10] <RAIV> yeah, i hope they don't late too much replying
#1346 [21:11] <xX_Aiky_Xx> I think it will take a while
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#1356 [21:34] * Genesis [webchat@112.205.22.131.pldt.net] has joined #minecrafthelp
#1357 [21:34] <Genesis> io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed out: no further information
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#1360 [21:48] * KrazyDragon [webchat@c-67-184-62-137.hsd1.il.comcast.net] has joined #minecrafthelp
#1361 [21:49] <KrazyDragon> I'm having trouble getting the game to work. Every time I try to launch it, the game crashes pretty much instantly. Any idea what to do?
#1362 [21:51] * Slikwango [webchat@user-24-96-181-164.knology.net] has joined #minecrafthelp
#1363 [21:52] <Slikwango> When I start a game on my Macbook Pro 2018, the mouse does work to look around.
#1364 [21:53] <Slikwango> I tried playing 14.3 and 13.2, but the mouse didn't work on either one
#1365 [21:54] <Slikwango> Technically, it is the trackpad
#1366 [21:55] * dexxy [webchat@smflon1825w-lp130-01-69-158-141-253.dsl.bell.ca] has joined #minecrafthelp
#1367 [21:55] <dexxy> my game is constantly returning me to my desktop here is my pastebin https://paste.ubuntu.com/p/BXTXSyPsdJ/
#1368 [21:55] <dexxy> its due to server lag i dont know how to stop
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#1370 [22:00] <dexxy> im running a 1050 ti, i7 processor, 8 gb of ram, 1tb of storage
#1371 [22:00] * mcHIVsauce [webchat@ip68-102-199-197.ks.ok.cox.net] has joined #minecrafthelp
#1372 [22:01] <mcHIVsauce> i try to connect to my friends server and i get io.netty.channel.abstractchannel$annotatedconnectexception connection timed out
#1373 [22:02] <mcHIVsauce> if you can respond to this as fast as you can thank you
#1374 [22:06] * Slikwango [webchat@user-24-96-181-164.knology.net] has quit. (Quit: webchat.esper.net)
#1375 [22:07] * kwildcats [webchat@cpe-67-255-194-61.maine.res.rr.com] has joined #minecrafthelp
#1376 [22:07] <kwildcats> need help
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#1378 [22:08] * AlaskanFisherman [webchat@cpe-104-231-151-118.columbus.res.rr.com] has joined #minecrafthelp
#1379 [22:08] <AlaskanFisherman> hello
#1380 [22:09] <AlaskanFisherman> I sent a help ticket a month ago and still haven't heard back.
#1381 [22:09] <AlaskanFisherman> My account credentials were changed both my mojang account and minecraft account
#1382 [22:10] <AlaskanFisherman> I cannot log into Minecraft
#1383 [22:11] * maryneedshelp [webchat@c-67-180-88-161.hsd1.ca.comcast.net] has joined #minecrafthelp
#1384 [22:11] <maryneedshelp> hello!
#1385 [22:12] <maryneedshelp> im not sure why but when i go to https://my.minecraft.net/en-us/login/ it shows a blank screen, like theres nowhere i can put in my login information
#1386 [22:13] <maryneedshelp> i cant even change my skin and had someone else help me do so
#1387 [22:13] * bildramer [~bildramer@84.138.152.32] has joined #minecrafthelp
#1388 [22:13] <maryneedshelp> i generally cant access my own account on the minecraft website and that might have to do with the fact that i had to use a code to buy the game as i couldnt directly buy it from the website for some reason
#1389 [22:16] * AlaskanFisherman [webchat@cpe-104-231-151-118.columbus.res.rr.com] has quit. (Quit: webchat.esper.net)
#1390 [22:27] * bildramer [~bildramer@p548A9820.dip0.t-ipconnect.de] has joined #minecrafthelp
#1391 [22:38] * dan [webchat@S0106f0f249a5e763.ok.shawcable.net] has joined #minecrafthelp
#1392 [22:39] <dan> hello, i cant remember my user name, from old minecraft
#1393 [22:40] <dan> my e mail is dmalesan@hotmail.com
#1394 [22:43] * dan [webchat@S0106f0f249a5e763.ok.shawcable.net] has quit. (Client Quit)
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#1396 [22:57] * Luccas10 [webchat@187-95-233-200.user.voax.com.br] has joined #minecrafthelp
#1397 [22:58] <Luccas10> Hello, how do I cancel an invoice?
#1398 [22:59] * Nosherlock9745 [webchat@host-72-46-194-133.entouch.net] has joined #minecrafthelp
#1399 [22:59] <Luccas10> Hello, how do i cancel an invoice?
#1400 [23:00] <Nosherlock9745> Hey so I bought Minecraft then refunded it because I thought I got the wrong one but I then bought it again because it was the right one should they cancel each other out?
#1401 [23:00] <Luccas10> I recently created an account and wish to cancel the invoice because of personal issues
#1402 [23:01] <Luccas10> hey?
#1403 [23:02] <Luccas10> bro?
#1404 [23:02] <Luccas10> i need helppp
#1405 [23:06] * Obama [webchat@c-73-167-53-243.hsd1.ma.comcast.net] has joined #minecrafthelp
#1406 [23:07] <Luccas10> Hello, how do i cancel an invoice?
#1407 [23:07] <Luccas10> I recently created an account and wish to cancel the invoice because of personal issues
#1408 [23:07] <Luccas10> in case I bought it, but I'm trying to cancel it
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#1411 [23:10] * Danny [webchat@71-85-146-7.dhcp.stls.mo.charter.com] has joined #minecrafthelp
#1412 [23:10] <Luccas10> hi
#1413 [23:10] <Luccas10> ?
#1414 [23:10] <Luccas10> ?
#1415 [23:10] * Danny [webchat@71-85-146-7.dhcp.stls.mo.charter.com] has left #minecrafthelp
#1416 [23:16] <Luccas10> hello
#1417 [23:24] * Lybitz [webchat@072-191-204-224.res.spectrum.com] has joined #minecrafthelp
#1418 [23:26] <Lybitz> Hi, I just made a Minecraft server and port forwarded Minecraft but my friend can't join it. The error code is io.netty and it has a dollar sign in the middle. How do I fix it?
#1419 [23:28] * azzi [webchat@cpe-1-157-130-80.nb13.nsw.asp.telstra.net] has joined #minecrafthelp
#1420 [23:28] <azzi> hello
#1421 [23:28] <Lybitz> Hello
#1422 [23:28] <azzi> i have a question will minecraft vr be out for psvr anytime soon
#1423 [23:30] <Lybitz> No idea I'm here to ask a question too.
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#1425 [23:32] * bildramer [~bildramer@p548A9820.dip0.t-ipconnect.de] has joined #minecrafthelp
#1426 [23:35] * azzi [webchat@cpe-1-157-130-80.nb13.nsw.asp.telstra.net] has joined #minecrafthelp
#1427 [23:35] <azzi> hello
#1428 [23:39] * bdang67 [webchat@cpe-76-167-174-46.san.res.rr.com] has joined #minecrafthelp
#1429 [23:40] <bdang67> Hello, Minecraft 1.14 won't load up for me. I get stuck at the Mojang loading screen with the bar at around 80% and it just sits there
#1430 [23:40] * bildramer [~bildramer@p548A9820.dip0.t-ipconnect.de] has quit. (Ping timeout: 198 seconds)
#1431 [23:40] <azzi> sorry I'm not staff
#1432 [23:40] * bildramer [~bildramer@p548B61D1.dip0.t-ipconnect.de] has joined #minecrafthelp
#1433 [23:41] <bdang67> Where should I get help?
#1434 [23:41] <azzi> idk
#1435 [23:41] <bdang67> thanks
#1436 [23:42] <azzi> no problem
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#1439 [23:53] * neebs [webchat@cpe-1-158-186-185.sb05.sa.asp.telstra.net] has joined #minecrafthelp
#1440 [23:53] <neebs> i have the windows java edition and i have the launcher screen but when click play it does not launch please help me
#1441 [23:55] * geek [webchat@208.85.237.34] has joined #minecrafthelp
#1442 [23:58] <geek> hello i have a problem with minecraft java edition
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