#1 [00:01] * Flux [webchat@107-219-203-189.lightspeed.cicril.sbcglobal.net] has joined #minecrafthelp
#2 [00:01] <Flux> hi i went to press play on minecraft java and it says The process cannot access the file because it is being used by another process.
#3 [00:01] <Flux> and i think its from my antivirus app how do i fix?
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#5 [00:02] <Flux> hello
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#7 [00:03] * AceAdvancer12 [webchat@ip68-4-246-191.oc.oc.cox.net] has joined #minecrafthelp
#8 [00:06] <AceAdvancer12> I just paid for the Minecraft Java Edition. Now I'm trying to download the app and is only allowing me to play and download the Free Trail. How do I get what I paid for?
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#13 [00:07] <C9Kosta> um hi my minecraft can log in i need help
#14 [00:07] * Spencer [webchat@str-bb-cable-central-3-134.dsl.airstreamcomm.net] has joined #minecrafthelp
#15 [00:07] <C9Kosta> also dont know how to use this
#16 [00:08] <Spencer> Hey, how can I find out the size (KB/MB) of a chunk?
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#18 [00:14] * Luke_ [webchat@cpe-110-140-66-15.vb05.vic.asp.telstra.net] has joined #minecrafthelp
#19 [00:14] <Luke_> hello
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#22 [00:16] <C9Kosta> help?
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#25 [00:22] <C9Kosta> is this thing even a real thing or just a scam
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#33 [01:00] <quasar> how do i change my security password? because i forgot my old one
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#35 [01:00] * Djnicolo [webchat@pool-100-34-50-143.phlapa.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#36 [01:02] * Eragon [webchat@50.34.150.161] has joined #minecrafthelp
#37 [01:03] <Eragon> I have been trying to log in to minecraft.net, but it won't let me. It is not an invalid email or password, and it is throwing no messages. It just flickers and doesn't change. Can anybody explain?
#38 [01:14] * ali [webchat@n1-41-37-26.bla2.nsw.optusnet.com.au] has joined #minecrafthelp
#39 [01:14] <ali> hi, I bought minecraft years ago but I dont get an email when I reset my password
#40 [01:14] <ali> I got an email 15 hours ago saying my account has been migrated to a Mojang account
#41 [01:14] * Donovan [webchat@c-67-180-46-14.hsd1.ca.comcast.net] has joined #minecrafthelp
#42 [01:16] <Donovan> every time I try to log in on the minecraft launcher it tells me "invalid password or username" even when i try to reset my password it wont let me
#43 [01:17] <ali> ye same problem bro
#44 [01:18] * Aether [webchat@65-115-220-17.dia.static.qwest.net] has joined #minecrafthelp
#45 [01:19] <Donovan> yeah also the official minecraft.net website dosen't work for me for example it wont logg in to my account so i had to buy a game card and get the game off mojang
#46 [01:22] * Donovan [webchat@c-67-180-46-14.hsd1.ca.comcast.net] has joined #minecrafthelp
#47 [01:24] <Donovan> every time I try to log in on the minecraft launcher it says invalid username or password even when i try to reset my password that dosen't even work
#48 [01:24] <Aether> If anyone could try and help me that would be greatly appreciated, I have a Mincraft account (not Mojang I still log in through my username), and I really want to be able to change my skin and username. To get into my account on the website though you have to log in using email. My problem is that I don't know the email related to my account since
#49 [01:24] <Aether> I made it pre 2012. Besides waiting for support to get back to me (As they're currently working on reports from May) is there any thing that I could to to try and find what my email was? I've already tried entering all the emails I use on the 'forgot password' screen.
#50 [01:25] * Kevin6 [webchat@c-73-8-84-152.hsd1.il.comcast.net] has joined #minecrafthelp
#51 [01:28] <Kevin6> Whenever I try to run Minecraft I get the same message saying Minecraft is not responding and if I close the program the launcher says my game crashed. And I cant check the report.
#52 [01:40] * Paras_Atashnak [webchat@cpe-71-72-19-254.neo.res.rr.com] has joined #minecrafthelp
#53 [01:40] <Paras_Atashnak> Hi
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#55 [02:01] * ngocde219 [webchat@117.6.242.251] has joined #minecrafthelp
#56 [02:02] <ngocde219> i can't install minecraft forge
#57 [02:02] <ngocde219> error parsing arguments in version json
#58 [02:03] <ngocde219> can you help me?
#59 [02:03] * NaCl [webchat@c-73-8-84-152.hsd1.il.comcast.net] has joined #minecrafthelp
#60 [02:03] <NaCl> When I go to launch MInecraft, the launcher comes up and loads, but once it gets to a certain point, it crashes. The details of the crash were not available to me, the launcher would not let me access them.
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#63 [02:11] * Yash [webchat@210006216172.ctinets.com] has joined #minecrafthelp
#64 [02:11] <Yash> Hi i am having issues
#65 [02:12] * DarkNoddy [~mordi@ti0020a400-0893.bb.online.no] has joined #minecrafthelp
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#67 [02:12] <Greymagic27> ??> Eragon tools/hjt
#68 [02:13] <Absol> Eragon: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#69 [02:13] <Absol> Eragon: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#70 [02:13] <Greymagic27> ali, , Donovan follow those steps as well ^
#71 [02:13] <Greymagic27> ??> NaCl av/adwcleaner
#72 [02:13] <Absol> NaCl: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#73 [02:13] <Absol> NaCl: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#74 [02:14] * NaCl [webchat@c-73-8-84-152.hsd1.il.comcast.net] has quit. (Quit: webchat.esper.net)
#75 [02:24] * owen [webchat@ool-44c08464.dyn.optonline.net] has joined #minecrafthelp
#76 [02:24] <owen> hi
#77 [02:24] <Greymagic27> owen, Hey. How can we help?
#78 [02:25] * ali [webchat@n1-41-37-26.bla2.nsw.optusnet.com.au] has quit. (Quit: webchat.esper.net)
#79 [02:25] <owen> hi so my password got changed to this 14 digit or letter thing that i did not change it to and now i cant log in
#80 [02:26] <Greymagic27> ??> owen account/send-email
#81 [02:26] <Absol> owen: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#82 [02:26] <Absol> owen: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
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#85 [02:42] * Donovan [webchat@c-67-180-46-14.hsd1.ca.comcast.net] has quit. (Quit: webchat.esper.net)
#86 [02:43] * Markustievs [webchat@62.85.66.106] has joined #minecrafthelp
#87 [02:44] <Markustievs> Hello, i have a problem logging into my Minecraft account. I can log into Mojang's site but i can't log into minecraft,net and minecraft launcher.
#88 [02:45] <Greymagic27> ??> Markustievs tools/hjt
#89 [02:45] <Absol> Markustievs: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#90 [02:45] <Absol> Markustievs: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#91 [02:45] * bildramer [~bildramer@p548A9E6B.dip0.t-ipconnect.de] has quit. (Ping timeout: 206 seconds)
#92 [02:50] <Markustievs> https://paste.ubuntu.com/p/WbxWVjcXKV/ The link you wanted me to send.
#93 [02:50] <Markustievs> Hope this helps
#94 [02:50] <Greymagic27> ??> Markustievs win/hosts/edit
#95 [02:50] <Absol> Markustievs: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#96 [02:50] <Absol> Markustievs: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#97 [02:50] <Greymagic27> Markustievs, Remove any entry containing the word mojang
#98 [02:50] <Greymagic27> And disable your proxy
#99 [02:50] <Markustievs> Where can i disable my proxy?
#100 [02:51] <Greymagic27> Go into internet settings. Sadly I can't direct you there as I don't use a proxy myself
#101 [02:55] * bildramer [~bildramer@p548A9E6B.dip0.t-ipconnect.de] has joined #minecrafthelp
#102 [02:56] <Markustievs> When i open the host file with notepad, its empty but when i open it with notepad++ it shows some weird symbols.
#103 [02:57] <Greymagic27> Markustievs, How are you opening the hosts file?
#104 [02:57] <Markustievs> Im going to the etc folder and opening the hosts file with notepad++
#105 [02:58] <Greymagic27> Markustievs, Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#106 [02:58] <Greymagic27> Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#107 [02:59] <Markustievs> I have to locate it in the scroll down menu?
#108 [02:59] <Greymagic27> Markustievs, You need to locate notepad, then run it as administrator
#109 [03:00] <Markustievs> I guess i don't have notepad then cuz it doesn't show there.
#110 [03:00] <Markustievs> Can i open notepad thru the search menu and running it with administrator?
#111 [03:00] <Greymagic27> Markustievs, That's exactly what I'm asking you to do
#112 [03:01] <Markustievs> Hosts file is completly empty.
#113 [03:01] <Greymagic27> Did you click 'file' then 'open' and put this as the file name? %SystemRoot%\System32\drivers\etc\host
#114 [03:02] <Greymagic27> %SystemRoot%\System32\drivers\etc\hosts *
#115 [03:02] <Markustievs> Yes.
#116 [03:02] <Greymagic27> Is it possible for you to record then send a video to me? Use streamable.com to upload it and then use /msg Greymagic27 to send it
#117 [03:08] <Markustievs> Welp... I tried to log into the minecraft launcher and it worked... Sorry for wasting your time! Thanks for help
#118 [03:09] <Greymagic27> Markustievs, Hang on.
#119 [03:09] <Greymagic27> Those entries may still be in your host file, meaning that your login information is being given to MCLeaks
#120 [03:09] <Greymagic27> Could you still go ahead with sending that video?
#121 [03:11] <Markustievs> First time i edited the hosts file, it showed 2 entries with mojang, I deleted them but when i tried to log in to minecraft, still the same. Tried again and it worked.
#122 [03:11] <Markustievs> I thought i did something wrong
#123 [03:11] <Greymagic27> Did you save the file are removing those two entries?
#124 [03:11] <Markustievs> Yes.
#125 [03:11] <Greymagic27> No, that's great. That's exactly what I wanted you to do
#126 [03:11] <Markustievs> Thank you so much for the help!
#127 [03:11] <Greymagic27> Go ahead and change your minecraft password then enjoy the game :)
#128 [03:11] * dexxy [webchat@smflon1825w-lp130-01-69-158-141-253.dsl.bell.ca] has quit. (Quit: webchat.esper.net)
#129 [03:12] <Markustievs> Ok, have good day!
#130 [03:12] <Greymagic27> You as well!
#131 [03:12] * Markustievs [webchat@62.85.66.106] has quit. (Quit: webchat.esper.net)
#132 [03:12] * bildramer [~bildramer@p200300CF3723E0007D1E9943E7AD088F.dip0.t-ipconnect.de] has joined #minecrafthelp
#133 [03:14] * maryneedshelp [webchat@c-67-180-88-161.hsd1.ca.comcast.net] has quit. (Quit: webchat.esper.net)
#134 [03:17] * Chris [webchat@208.94.131.80] has joined #minecrafthelp
#135 [03:18] <Eragon> @Absol https://paste.ubuntu.com/p/bxMqvcXHjk/plain/
#136 [03:18] <Chris> Hi i need help logging into one of my old minecraft accounts named SouperEZ
#137 [03:18] <Greymagic27> Chris, Hey. Do you remember the details?
#138 [03:19] <Chris> I know the email if I remember correctly
#139 [03:19] <Greymagic27> ??> Chris account/reset-password
#140 [03:19] <Absol> Chris: If you need to reset your password, head to https://account.mojang.com/password. You will receive an email with password reset instructions inside.
#141 [03:19] <Absol> Chris: If you use minecraft.net accounts (you use your username to log in), the account now must be migrated first.
#142 [03:19] <Chris> austind177@hotmail.com
#143 [03:20] <Greymagic27> ??> Eragon win/hosts/edit
#144 [03:20] <Absol> Eragon: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#145 [03:20] <Absol> Eragon: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#146 [03:20] <Greymagic27> Remove any entry containing the word mojang then run this tool:
#147 [03:20] <Greymagic27> ??> Eragon av/adwcleaner
#148 [03:20] <Absol> Eragon: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#149 [03:20] <Absol> Eragon: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#150 [03:20] * Chris [webchat@208.94.131.80] has quit. (Client Quit)
#151 [03:23] <Eragon> @Absol Do I include Greymagic27's instructions as well as yours?
#152 [03:23] <Eragon> @Absol Do I include Greymagic27's instructions as well as yours?
#153 [03:23] * Eragon [webchat@50.34.150.161] has left #minecrafthelp
#154 [03:23] <Greymagic27> Eragon, Absol is a bot. Follow the hosts instructions and the adwcleaner ones
#155 [03:24] * Eragon [webchat@50.34.150.161] has joined #minecrafthelp
#156 [03:24] <Greymagic27> Eragon, Absol is a bot. Follow the hosts instructions and the adwcleaner ones
#157 [03:24] <Greymagic27> ??> Eragon win/hosts/edit
#158 [03:24] <Absol> Eragon: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#159 [03:24] <Absol> Eragon: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#160 [03:24] <Greymagic27> ??> Eragon av/adwcleaner
#161 [03:24] <Absol> Eragon: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#162 [03:24] <Absol> Eragon: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#163 [03:26] <Eragon> Well crap. 52 threats...
#164 [03:26] * Eragon [webchat@50.34.150.161] has quit. (Client Quit)
#165 [03:34] * Luca_Caputo [webchat@cpe-75-82-110-71.socal.res.rr.com] has joined #minecrafthelp
#166 [03:35] <Luca_Caputo> Im using version 1.14.3 and i try to launch minecraft but i get an error syaing : Error details: The process cannot access the file because it is being used by another process
#167 [03:36] <Greymagic27> ??> Luca_Caputo av/adwcleaner
#168 [03:36] <Absol> Luca_Caputo: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#169 [03:36] <Absol> Luca_Caputo: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#170 [03:36] * Luca_Caputo [webchat@cpe-75-82-110-71.socal.res.rr.com] has quit. (Client Quit)
#171 [03:38] * Luca_Caputo [webchat@cpe-75-82-110-71.socal.res.rr.com] has joined #minecrafthelp
#172 [03:40] <Luca_Caputo> I try to launch minecraft with launcher 1.14.3 but it gives me and error saying: Error details: The process cannot access the file because it is being used by another process.
#173 [03:40] <Luca_Caputo> and i tried using adwcleaner but it still doesn't work
#174 [03:40] <Greymagic27> ??> Luca_Caputo tools/hjt
#175 [03:40] <Absol> Luca_Caputo: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#176 [03:40] <Absol> Luca_Caputo: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#177 [03:42] * Luca_Caputo [webchat@cpe-75-82-110-71.socal.res.rr.com] has quit. (Client Quit)
#178 [03:43] * Mega32468 [webchat@host-63-135-179-137.twlakes.net] has joined #minecrafthelp
#179 [03:45] <Mega32468> I dont know if you can help, but I cant login to Minecraft.net. I dont know why, but whenever I click the "Login" button, it stays black. I receive no error message or reaction from the site.
#180 [03:45] <Greymagic27> ??> Mega32468 win/hosts/edit
#181 [03:45] <Absol> Mega32468: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#182 [03:45] <Absol> Mega32468: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#183 [03:45] <Greymagic27> Remove any line containing the word mojang
#184 [03:45] <Greymagic27> Then change your minecraft password
#185 [03:47] <Mega32468> What do I do after that Absol?
#186 [03:48] <Greymagic27> Mega32468, Once you've removed the entry, save the file by pressing CTRL+S then change your minecraft password
#187 [03:50] <Mega32468> It worked!
#188 [03:50] <Greymagic27> Mega32468, Great! Enjoy playing :). Make sure to change your minecraft password if you've not done that already
#189 [03:51] <Mega32468> I still might need some assistance if I cant login to the launcher, as thats also been an issue
#190 [03:52] <Mega32468> nvm Im in. You guys are godsends
#191 [03:53] * GreyVulpine [~ident@c-68-43-38-11.hsd1.mi.comcast.net] has joined #minecrafthelp
#192 [03:56] * Honeybadger [webchat@90-227-105-214.east.dsl.telkomsa.net] has joined #minecrafthelp
#193 [03:57] <Honeybadger> My launcher fails to download realms-1.14.17.jar
#194 [04:00] * Honeybadger [webchat@90-227-105-214.east.dsl.telkomsa.net] has quit. (Client Quit)
#195 [04:05] * Honeybadger [webchat@90-227-105-214.east.dsl.telkomsa.net] has joined #minecrafthelp
#196 [04:05] <Honeybadger> My launcher fails to download realms-1.14.17.jar
#197 [04:06] <Greymagic27> ??> Honeybadger av/adwcleaner
#198 [04:06] <Absol> Honeybadger: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#199 [04:06] <Absol> Honeybadger: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#200 [04:08] * Ruben [webchat@80-42-57-175.dynamic.dsl.as9105.com] has joined #minecrafthelp
#201 [04:09] * Honeybadger [webchat@90-227-105-214.east.dsl.telkomsa.net] has quit. (Client Quit)
#202 [04:09] <Ruben> Hello, i cant play minecraft java, i load up the launcher then click play on minecraft 1.14.3 and then it loads 3/4 way and then freezes and doesnt respond so i have to end the process! please help as i bought the game 2 days ago and i dont want to regret it! many thanks
#203 [04:09] <Greymagic27> ??> Ruben av/adwcleaner
#204 [04:10] <Absol> Ruben: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#205 [04:10] <Absol> Ruben: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#206 [04:10] <Ruben> How will that help?
#207 [04:11] <Greymagic27> Ruben, This issue is usually caused by malware. Adwcleaner will scan your PC and detect if you have any malware
#208 [04:11] <Ruben> Just scanning now, ok will come back when done
#209 [04:11] * Ruben [webchat@80-42-57-175.dynamic.dsl.as9105.com] has quit. (Client Quit)
#210 [04:14] * Ruben [webchat@80-42-57-175.dynamic.dsl.as9105.com] has joined #minecrafthelp
#211 [04:14] <Ruben> Ok i have downloaded adwcleaner, i have scanned, cleaned and restarted my pc
#212 [04:15] <Greymagic27> Ruben, Great! Can you try minecraft now?
#213 [04:15] <Ruben> Ok
#214 [04:15] <Ruben> GIve me one minute
#215 [04:15] <Ruben> THanks for the help
#216 [04:15] <Greymagic27> No problem :)
#217 [04:16] <Ruben> Just loading 1.14.3
#218 [04:17] <Ruben> Working perfectly! Thankyou very much
#219 [04:17] <Greymagic27> Enjoy playing :D
#220 [04:17] <Ruben> Have a nice day
#221 [04:17] <Greymagic27> You as well!
#222 [04:24] * Honeybadger [webchat@90-227-105-214.east.dsl.telkomsa.net] has joined #minecrafthelp
#223 [04:25] * Mr_Cucumber [webchat@37-219-203-244.nat.bb.dnainternet.fi] has joined #minecrafthelp
#224 [04:25] * Honeybadger [webchat@90-227-105-214.east.dsl.telkomsa.net] has quit. (Client Quit)
#225 [04:26] * Jonathan [webchat@cpe-172-249-145-148.socal.res.rr.com] has joined #minecrafthelp
#226 [04:26] <Jonathan> Hello
#227 [04:26] <Greymagic27> Jonathan, Hey. How can we help?
#228 [04:26] <Jonathan> I forgot my acount password lmao and i dont have accces to the email and i reseted my pc.
#229 [04:27] <Greymagic27> ??> Jonathan account/send-email
#230 [04:27] <Absol> Jonathan: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#231 [04:27] <Absol> Jonathan: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#232 [04:27] <Mr_Cucumber> Hey, i have been getting these error messages resently: java.io.ioexception. It comes when i try to connect to realm servers? Have you expirienced this before?
#233 [04:27] <Greymagic27> Mr_Cucumber, Hey. What's the full error message?
#234 [04:28] * Jonathan [webchat@cpe-172-249-145-148.socal.res.rr.com] has quit. (Client Quit)
#235 [04:28] <Mr_Cucumber> Greymagic27 "internal exception: java.io.ioexception: an existing connection was forcibly closed by remote
#236 [04:28] <Greymagic27> Mr_Cucumber, Is the realm currently online?
#237 [04:28] <Mr_Cucumber> Yeah it has been going on for couple days now
#238 [04:29] * Leidergeil11 [webchat@89-64-28-227.dynamic.chello.pl] has joined #minecrafthelp
#239 [04:29] <Greymagic27> Mr_Cucumber, Could you try disabling your firewall?
#240 [04:29] * Nudgie [webchat@8ta-246-28-201.telkomadsl.co.za] has joined #minecrafthelp
#241 [04:29] <Mr_Cucumber> I will try that now
#242 [04:29] <Nudgie> hey there
#243 [04:30] <Greymagic27> Nudgie, Howdy. What's the issue?
#244 [04:30] <Nudgie> i have launcher download error and have tried all the removal of software and i dont have bytefence
#245 [04:30] <Greymagic27> ??> Nudgie av/adwcleaner
#246 [04:30] <Absol> Nudgie: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#247 [04:30] <Absol> Nudgie: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#248 [04:31] <Nudgie> perfect, thanks, is this a common error?
#249 [04:31] <Greymagic27> Nudgie, Yep. We get over 10 of these reports a day
#250 [04:31] <Nudgie> ur a champ mate ill give it a shot
#251 [04:31] <Leidergeil11> Hello, I am trying to change security questions because I do not remember one of them. The Account is Originally Purchased, etc. but the problem is that I do not receive any message. On my Mailbox how can I fix or change Email?
#252 [04:32] <Greymagic27> ??> Leidergeil11 account/email-missing
#253 [04:32] <Absol> Leidergeil11: If you are not getting emails from Mojang, please read this article for common reasons for that: https://help.mojang.com/customer/portal/articles/542001-cannot-get-mojang-system-emails
#254 [04:32] <Absol> Leidergeil11: Please be aware that emails can take up to two hours to arrive. Some ISP email providers like AOL, Comcast, Gmx and General-purpose email providers like Hotmail have known issues with dropping Mojang emails. If you use one of those, use another provider like Gmail.
#255 [04:32] <Absol> Leidergeil11: If none of this helps, you may need to contact Mojang. If you do, make sure you receive a confirmation email after sending an account support request.
#256 [04:32] <Leidergeil11> i read it
#257 [04:33] <Leidergeil11> i read everything with a Security Questions
#258 [04:34] <Leidergeil11> what i must to do
#259 [04:34] <Leidergeil11> ?
#260 [04:35] <Leidergeil11> This Article didnt help me
#261 [04:35] <Leidergeil11> ok well i Contact t omojang
#262 [04:36] * Leidergeil11 [webchat@89-64-28-227.dynamic.chello.pl] has quit. (Quit: webchat.esper.net)
#263 [04:37] * Nudgie [webchat@8ta-246-28-201.telkomadsl.co.za] has joined #minecrafthelp
#264 [04:37] <Nudgie> hi there im back
#265 [04:37] <Nudgie> i have done the scan
#266 [04:38] <Nudgie> scan log said no threats detected or removed
#267 [04:41] <Nudgie> anyone there?
#268 [04:49] * Nudgie [webchat@8ta-246-28-201.telkomadsl.co.za] has joined #minecrafthelp
#269 [04:49] <Nudgie> hello
#270 [05:04] * Hodel [webchat@i577BC6BB.versanet.de] has joined #minecrafthelp
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#272 [05:16] * UberMarine [webchat@180.190.182.137] has joined #minecrafthelp
#273 [05:16] <UberMarine> Hello
#274 [05:17] <UberMarine> I used MCleaks before and how can I login again btw a friend gave me a new account but I doubt its still working
#275 [05:24] * Danii_Boi [webchat@n49-198-198-51.mrk1.qld.optusnet.com.au] has joined #minecrafthelp
#276 [05:25] * Minecraft88345 [webchat@216-15-126-55.s5927.c3-0.sbo-ubr1.sbo.ma.cable.rcncustomer.com] has joined #minecrafthelp
#277 [05:25] <Danii_Boi> i have a realm and its really laggy but don't have the problem with my friends realms, i was just wondering if they is a was to change servers because my account was hacked like a year ago by a kid and used my free realm and the server might be located where he lives instead of me.
#278 [05:33] * UberMarine [webchat@180.190.182.137] has quit. (Quit: webchat.esper.net)
#279 [05:39] * imyourboi [webchat@46-117-153-48.bb.netvision.net.il] has joined #minecrafthelp
#280 [05:40] <imyourboi> what is my password
#281 [05:40] * imyourboi [webchat@46-117-153-48.bb.netvision.net.il] has quit. (Client Quit)
#282 [05:41] * Lindsey [webchat@c-73-164-251-155.hsd1.or.comcast.net] has joined #minecrafthelp
#283 [05:43] <Lindsey> Hi, I have the Java Edition, and every time I attempt to launch the game, the program becomes unresponsive and crashes.
#284 [05:53] * Minecraft88345 [webchat@216-15-126-55.s5927.c3-0.sbo-ubr1.sbo.ma.cable.rcncustomer.com] has quit. (Quit: webchat.esper.net)
#285 [05:55] * Danii_Boi [webchat@n49-198-198-51.mrk1.qld.optusnet.com.au] has quit. (Quit: webchat.esper.net)
#286 [05:55] * Ikeda [webchat@39.40.38.198] has joined #minecrafthelp
#287 [05:55] <Ikeda> I have an issue
#288 [05:55] <Ikeda> https://paste.ubuntu.com/p/MB7FQMGhWX/
#289 [05:56] * biromisa [webchat@host-77-236-218-9.edera.cz] has joined #minecrafthelp
#290 [05:57] <Ikeda> https://paste.ubuntu.com/p/q9WqPqJvds/
#291 [05:57] <Ikeda> I have here two pastebins
#292 [05:57] <Ikeda> The first one is a description of my PC and the second one is the error I've experienced
#293 [05:57] <biromisa> Hey, I am having troubles loging in my minecraft account
#294 [05:58] * GreyVulpine [~ident@c-68-43-38-11.hsd1.mi.comcast.net] has joined #minecrafthelp
#295 [05:59] * biromisa [webchat@host-77-236-218-9.edera.cz] has quit. (Client Quit)
#296 [06:02] * PatrickC [webchat@176.22.117.57] has joined #minecrafthelp
#297 [06:04] <PatrickC> Hello, i have trouble with minecraft launcher, it wont stay online and i cant connect to my realm. It says (Failed to connect to server - Invalid Token)
#298 [06:08] * TVskorpionboss [webchat@195.168.12.166] has joined #minecrafthelp
#299 [06:08] <TVskorpionboss> Hello
#300 [06:09] <TVskorpionboss> how can I fix this:
#301 [06:11] <TVskorpionboss> Unable to save download
#302 [06:11] <TVskorpionboss> Name: attack4.ogg
#303 [06:12] <TVskorpionboss> URL: https://resources.download.minecraft.net/83/8301a44446b04249e6896bc230f6d8c9d8e56273
#304 [06:12] <TVskorpionboss> Error details: The process cannot access the file because it is being used by another process.
#305 [06:13] <TVskorpionboss> Attempting to move successful download.
#306 [06:13] <TVskorpionboss> Filename on disk: 137b-8a97-ab45-89b2
#307 [06:14] <TVskorpionboss> Path: C:\Users\petko\AppData\Local\Temp\137b-8a97-ab45-89b2
#308 [06:14] <TVskorpionboss> Exists: File
#309 [06:14] * Lindsey [webchat@c-73-164-251-155.hsd1.or.comcast.net] has quit. (Quit: webchat.esper.net)
#310 [06:15] <TVskorpionboss> Can you help me please ? I have bought the minecraft java today morning...
#311 [06:16] * clarjon1 [~clarjon1@23-248-49-200.tpia.execulink.com] has quit. (Ping timeout: 190 seconds)
#312 [06:17] * EddO [webchat@cpc1-watf13-2-0-cust431.15-2.cable.virginm.net] has joined #minecrafthelp
#313 [06:19] <EddO> Hi. I just bought minecraft but everytime I want to play the game crash. Anyone know what can I do?
#314 [06:20] * EddO [webchat@cpc1-watf13-2-0-cust431.15-2.cable.virginm.net] has quit. (Client Quit)
#315 [06:23] * Ikeda [webchat@39.40.38.198] has quit. (Quit: webchat.esper.net)
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#317 [06:31] * Etahn [webchat@cpc136890-bsfd10-2-0-cust735.5-3.cable.virginm.net] has joined #minecrafthelp
#318 [06:32] <Etahn> Hi, Minecraft loads when i click play then just before the end it freezes
#319 [06:34] * Kazi67 [webchat@193-116-234-209.tpgi.com.au] has joined #minecrafthelp
#320 [06:34] <Kazi67> hello?
#321 [06:34] * M0 [webchat@cpc137486-yead3-2-0-cust633.7-1.cable.virginm.net] has joined #minecrafthelp
#322 [06:34] <Etahn> Hi
#323 [06:35] <Kazi67> Anyone know what to do if you can find or remember your old account details and the email connected to that account wont receive emails from mojang?
#324 [06:35] <M0> I'm trying to reset my password but the last email I got from mojang was that my account was temporarily locked due to suspicious activity, so I can't login to it anymore, where do I go to raise a ticket or something?
#325 [06:36] * Krios [webchat@host31-48-212-7.range31-48.btcentralplus.com] has joined #minecrafthelp
#326 [06:38] <Krios> hey, crashes on start up, exit code -805306369
#327 [06:41] * Kazi67 [webchat@193-116-234-209.tpgi.com.au] has quit. (Quit: webchat.esper.net)
#328 [06:45] * M0 [webchat@cpc137486-yead3-2-0-cust633.7-1.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#329 [06:49] * Luke_ [webchat@cpe-110-140-66-15.vb05.vic.asp.telstra.net] has joined #minecrafthelp
#330 [06:49] <Luke_> hello
#331 [06:50] * Etahn [webchat@cpc136890-bsfd10-2-0-cust735.5-3.cable.virginm.net] has quit. (Quit: webchat.esper.net)
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#335 [07:01] * IKilledIT [webchat@93-138-19-113.adsl.net.t-com.hr] has joined #minecrafthelp
#336 [07:01] <IKilledIT> Hi there!
#337 [07:01] <IKilledIT> Can anyone help me?
#338 [07:02] * IKilledIT [webchat@93-138-19-113.adsl.net.t-com.hr] has quit. (Client Quit)
#339 [07:08] * SomeNeko [webchat@ip1f1310cb.dynamic.kabel-deutschland.de] has joined #minecrafthelp
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#341 [07:09] * Idiot [webchat@67.199.203.178] has quit. (Quit: webchat.esper.net)
#342 [07:18] * Fynnlaaah [webchat@cpc75488-runc7-2-0-cust265.1-3.cable.virginm.net] has joined #minecrafthelp
#343 [07:19] <Fynnlaaah> hello, im just wondering if you can help me. i want to start playing again but i first need to merge my old minecraft premium account to mojang but i dont remember my username. any ideas on where i can find it guys?
#344 [07:20] <Fynnlaaah> i know mojang are backed up but i cannot seem to find and troubleshooting problems that might help me with this?
#345 [07:31] * Lex [webchat@94-226-24-205.access.telenet.be] has joined #minecrafthelp
#346 [07:32] <Lex> Hello, I have a deleted gmail thats my acount on mojang. Can you help?
#347 [07:33] * Lex [webchat@94-226-24-205.access.telenet.be] has quit. (Client Quit)
#348 [07:59] * Bigkar [webchat@p3EE31D6A.dip0.t-ipconnect.de] has joined #minecrafthelp
#349 [08:02] * WalkingDead0509 [webchat@71-12-252-234.dhcp.slid.la.charter.com] has joined #minecrafthelp
#350 [08:03] <WalkingDead0509> i need help because my game isnt launching. it loads the launcher but when it goes to the mojang screen it gets almost to the end then goes unresponsive
#351 [08:04] * Jonathan [webchat@cpe-172-249-145-148.socal.res.rr.com] has joined #minecrafthelp
#352 [08:07] <Bigkar> I can't login via "minecraft Launcher" in the last 36 hours. I can Login in "account.mojang.com" via Computer. I can Login via mobilphone to the Minecraft.net site, but not via my Computer in the last 36 hours. Does someone have advise?
#353 [08:08] * ALex1 [webchat@c-24-20-25-165.hsd1.or.comcast.net] has joined #minecrafthelp
#354 [08:08] * THEHOLYMIPS [webchat@176-23-68-94-cable.dk.customer.tdc.net] has joined #minecrafthelp
#355 [08:08] <ALex1> Hi i was wondering how i can get more ram on my minecraft i looked alot of stuff up but im on launcher 2.1 and cant figure it out
#356 [08:09] <THEHOLYMIPS> when i try to redeem my code its says already redeemed for windows 10 please help
#357 [08:09] * HonigkuchenYT [webchat@p508670D9.dip0.t-ipconnect.de] has joined #minecrafthelp
#358 [08:09] <HonigkuchenYT> hi I need some help
#359 [08:10] <THEHOLYMIPS> ppæppplækjytdcxfghjukiloæpåø
#360 [08:10] <HonigkuchenYT> my problem is i boght myselfe a mineraft premium account but i cant login on pc on this site https://my.minecraft.net/de-de/login/
#361 [08:10] * THEHOLYMIPS [webchat@176-23-68-94-cable.dk.customer.tdc.net] has quit. (Client Quit)
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#363 [08:15] * Reevoltic [webchat@c-75-70-184-7.hsd1.co.comcast.net] has joined #minecrafthelp
#364 [08:16] <ALex1> Hi i was wondering how i can get more ram on my minecraft i looked alot of stuff up but im on launcher 2.1 and cant figure it out
#365 [08:18] <Reevoltic> My game is not responding every time I go into the game. I have tried -Uninstalling/reinstalling java unistalling/reinstalling Minecraft -Using ADW cleaner and cleaning/restarting -using another version of Minecraft. Ctrl Alt Delete but, you're supposed to hit end task on the 34 bit version but, it dosn't show 34 bit for me. Can anyone help me?
#366 [08:21] * ALex1 [webchat@c-24-20-25-165.hsd1.or.comcast.net] has quit. (Quit: webchat.esper.net)
#367 [08:22] * Oscar [webchat@121.222.94.231] has joined #minecrafthelp
#368 [08:24] * huand [webchat@223.73.163.241] has joined #minecrafthelp
#369 [08:25] <Oscar> Hi, i'm currently trying to play Minecraft for the first time in a very long time and need to migrate my account to play with my friends on realm. The issue i'm having is that the Email used at the time is no longer working and i have lost my transaction ID as i bought the game many years ago.
#370 [08:25] <Oscar> Thanks for assistance with my inquire.
#371 [08:25] <huand> ...
#372 [08:25] <Oscar> Hi, i'm currently trying to play Minecraft for the first time in a very long time and need to migrate my account to play with my friends on realm. The issue i'm having is that the Email used at the time is no longer working and i have lost my transaction ID as i bought the game many years ago.
#373 [08:25] <Oscar> Thanks for assistance with my inquire.
#374 [08:26] <Oscar> hello are you there?
#375 [08:28] <huand> My captain of the world raiders should be on the patrol
#376 [08:28] <Oscar> What?
#377 [08:29] * meta-bomb [webchat@112.39.55.213.rev.sfr.net] has joined #minecrafthelp
#378 [08:29] <Oscar> Hi, i'm currently trying to play Minecraft for the first time in a very long time and need to migrate my account to play with my friends on realm. The issue i'm having is that the Email used at the time is no longer working and i have lost my transaction ID as i bought the game many years ago.
#379 [08:29] <Oscar> Thanks for assistance with my inquire.
#380 [08:30] * huand [webchat@223.73.163.241] has quit. (Quit: webchat.esper.net)
#381 [08:31] <Oscar> HOW DO I TALK TO SOMEONE THAT CAN HELP?
#382 [08:32] * huand [webchat@223.73.163.241] has joined #minecrafthelp
#383 [08:32] <Reevoltic> My game is not responding every time I go into the game. I have tried -Uninstalling/reinstalling java unistalling/reinstalling Minecraft -Using ADW cleaner and cleaning/restarting -using another version of Minecraft. Ctrl Alt Delete but, you're supposed to hit end task on the 34 bit version but, it dosn't show 34 bit for me. Can anyone help me?
#384 [08:33] * Jonathan [webchat@cpe-172-249-145-148.socal.res.rr.com] has quit. (Quit: webchat.esper.net)
#385 [08:34] <meta-bomb> Hello, i'am trying to play minecraft but it crashes when i'am on the loading screen, can someone help me?
#386 [08:34] <huand> The raiders can be set up to attack and seek out the villagers
#387 [08:36] <huand> Hello, everyone. The cell phone version of the attack. Most of the attackers are out on the outskirts of the village
#388 [08:37] <huand> The mobile version can try to join the Disaster Patrol.
#389 [08:38] <huand> I hope programmers can take it.
#390 [08:39] * huand [webchat@223.73.163.241] has quit. (Quit: webchat.esper.net)
#391 [08:39] * huand [webchat@223.73.163.241] has joined #minecrafthelp
#392 [08:39] <huand> what？
#393 [08:40] <huand> The mobile version can try to join the Disaster Patrol.
#394 [08:40] <huand> Hello, everyone. The cell phone version of the attack. Most of the attackers are out on the outskirts of the village.
#395 [08:40] * Lord_of_Life [~Lord@77.28.121.48] has quit. (Ping timeout: 206 seconds)
#396 [08:41] <huand> Can you reroute the attacker?
#397 [08:41] * MarcoGPG [webchat@152.231.128.31] has joined #minecrafthelp
#398 [08:41] <MarcoGPG> Hello?
#399 [08:42] <MarcoGPG> hello???
#400 [08:42] <huand> hello
#401 [08:42] * Lord_of_Life [~Lord@46.217.167.143] has joined #minecrafthelp
#402 [08:42] <meta-bomb> i uninstaled my antivirus to see if that would fix it but it didn't work, i also refreshed the ports which also didn't work and now i don't know what to do now
#403 [08:43] <huand> The raiders can be set up to attack and seek out the villagers.
#404 [08:44] * Lom [webchat@host.185.241.173.14.bitcom.se] has joined #minecrafthelp
#405 [08:45] <Lom> I can't log in to my account on another computer, why is that?
#406 [08:45] <MarcoGPG> Hey, i have a problem with my account, when i try to login the page just doesnt work, i click the login button and it doesnt work
#407 [08:46] <meta-bomb> i would really appreciate it if someone can help me fix this issue, its been 2 days i tried to solve it.
#408 [08:47] * Sasha4 [webchat@93.102.78.254.rev.optimus.pt] has joined #minecrafthelp
#409 [08:47] <MarcoGPG> Hey, i have a problem with my account, when i try to login the page just doesnt work, i click the login button and it doesnt work
#410 [08:48] <Sasha4> Hello, I can't log in Multiplayer Servers
#411 [08:48] <Sasha4> The error is "internal exception java.io.ioexception an existing connection was forcibly closed"
#412 [08:49] <MarcoGPG> Hey, i have a problem with my account, when i try to login the page just doesnt work, i click the login button and it doesnt work
#413 [08:50] <huand> Yes
#414 [08:50] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#415 [08:51] * Sasha4 [webchat@93.102.78.254.rev.optimus.pt] has quit. (Client Quit)
#416 [08:54] * drazed01 [webchat@93-44-195-166.ip98.fastwebnet.it] has joined #minecrafthelp
#417 [08:57] <huand> Good evening, Marauder Tower. Consider refreshing Captain Calamity
#418 [08:57] <huand> Good evening, Marauder Tower. Consider refreshing Captain Calamity
#419 [09:01] * meta-bomb [webchat@112.39.55.213.rev.sfr.net] has left #minecrafthelp
#420 [09:03] * Oscar [webchat@121.222.94.231] has quit. (Quit: webchat.esper.net)
#421 [09:05] * Shrimp [webchat@cable-167-85.sssnet.com] has joined #minecrafthelp
#422 [09:05] <Shrimp> so why the hell cant I buy minecraft
#423 [09:06] <Shrimp> Hello
#424 [09:06] <drazed01> hello
#425 [09:07] <drazed01> i have a problem of login
#426 [09:07] <Shrimp> Who give 2 shits these community helpers are prolly not even here
#427 [09:07] <Absol> Shrimp: Please keep it civil
#428 [09:08] <Shrimp> HELLO
#429 [09:08] <Shrimp> COMMUNITY
#430 [09:08] <Shrimp> HELPERS
#431 [09:08] <Shrimp> HOLY FUCK DUDE
#432 [09:08] * Absol kicked Shrimp from #minecrafthelp (Reason: hrimp :Keep it civilized, you are just a human being)
#433 [09:11] * crobe227 [webchat@pa49-197-171-212.pa.qld.optusnet.com.au] has joined #minecrafthelp
#434 [09:12] <MarcoGPG> Hey, i have a problem with my account, when i try to login the page just doesnt work, i click the login button and it doesnt work
#435 [09:13] <crobe227> i have tried to migrate from old account,but first i made a new account with the same username but did not purchase on this account. When i migrated my old account to the new one it says it is already migrated due to the same username and email but I don't have access to the game.
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#438 [09:30] * ben43060 [webchat@85.106.42.168.dynamic.ttnet.com.tr] has joined #minecrafthelp
#439 [09:30] <ben43060> hey
#440 [09:30] <ben43060> good afternoon
#441 [09:31] <ben43060> i downloaded the game from appstore
#442 [09:31] <ben43060> mincraft
#443 [09:31] <ben43060> and paid the money
#444 [09:31] <ben43060> when i open the game
#445 [09:31] <ben43060> a message apear saying that they canot verify that i downloaded the game
#446 [09:32] <ben43060> which i did download the game and paid for it
#447 [09:32] <ben43060> how can i solve this problem
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#453 [09:46] * Luccas10 [webchat@187-95-233-200.user.voax.com.br] has joined #minecrafthelp
#454 [09:46] <Luccas10> hello
#455 [09:52] <Luccas10> hellooooooooooooo
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#457 [10:02] * Minecraft88345 [webchat@216-15-126-55.s5927.c3-0.sbo-ubr1.sbo.ma.cable.rcncustomer.com] has joined #minecrafthelp
#458 [10:02] <Minecraft88345> Hi
#459 [10:03] <Minecraft88345> Trying to log in / buy Minecraft Java edition, but can't get passed the log in screen. Once i put in the ID/PW and press enter, it just freezes
#460 [10:04] <Galaxy_2Alex> Minecraft88345, Can you log in on the website?
#461 [10:04] <Minecraft88345> No
#462 [10:04] <Minecraft88345> not from the PC i am using.
#463 [10:04] <Galaxy_2Alex> ??> Minecraft88345 tools/hjt
#464 [10:04] <Absol> Minecraft88345: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#465 [10:04] <Minecraft88345> have done so on other devices.
#466 [10:04] <Absol> Minecraft88345: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#467 [10:06] <Minecraft88345> OK.
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#469 [10:10] <ben43060> HEELLLO,
#470 [10:10] <Galaxy_2Alex> ben43060, Hello.
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#473 [10:30] * Stoken [webchat@a109-51-231-32.cpe.netcabo.pt] has joined #minecrafthelp
#474 [10:31] <Stoken> hello
#475 [10:31] <Stoken> my skins folder is missing from the asset folder
#476 [10:31] <Stoken> I've deleted .minecraft and re-dowloaded and it's the same
#477 [10:31] * goldenapple [webchat@ip-108-114-111-42.spfdma.spcsdns.net] has joined #minecrafthelp
#478 [10:31] <Galaxy_2Alex> Stoken, It will only appear once skins have been downloaded.
#479 [10:32] <Stoken> I am playing on the official launcher and I've added these skins on the website
#480 [10:32] * goldenapple [webchat@ip-108-114-111-42.spfdma.spcsdns.net] has quit. (Client Quit)
#481 [10:32] <Stoken> my friends can see this skin, but I can't see my skin or theirs
#482 [10:33] <Galaxy_2Alex> Stoken, That means that something on your PC or your Internet connection is blocking the download of skins.
#483 [10:33] <Stoken> like what?
#484 [10:33] <Stoken> I don't have A.V
#485 [10:33] <Stoken> only windows defender and I've tried turning it off
#486 [10:33] <Stoken> also window's firewall
#487 [10:33] <Stoken> and it doesn't seem to have done anything
#488 [10:34] <Galaxy_2Alex> Stoken, Antivirus, Malware, Firewall, Parental Protection programs, could also be your router, parental protections enabled with your Internet Service Provider or your ISP is having issues.
#489 [10:35] <Stoken> I see
#490 [10:35] <Stoken> is there anyway to pinpoint the problem?
#491 [10:35] <Galaxy_2Alex> ??> Stoken tools/hjt
#492 [10:35] <Absol> Stoken: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#493 [10:35] <Absol> Stoken: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#494 [10:37] <Stoken> https://paste.ubuntu.com/p/QJxVd5QNST/
#495 [10:37] * Nittycheeseball [webchat@c-76-118-131-48.hsd1.vt.comcast.net] has joined #minecrafthelp
#496 [10:37] <Nittycheeseball> my game crashes when I start it
#497 [10:38] <Galaxy_2Alex> ??> Nittycheeseball launcher/log
#498 [10:38] <Absol> Nittycheeseball: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#499 [10:38] <Galaxy_2Alex> Stoken, Are you using a public Internet connection?
#500 [10:38] <Stoken> no, it's my private connection
#501 [10:38] <Stoken> cable connection
#502 [10:39] <Galaxy_2Alex> Stoken, What does it say when you try to open this website? http://skins.minecraft.net/
#503 [10:39] <Stoken> 200 ok
#504 [10:43] <Nittycheeseball> no im using home internet
#505 [10:43] <Nittycheeseball> its 5g
#506 [10:43] <Galaxy_2Alex> Nittycheeseball, Only messages starting with your Username are for you (like this: "YourUsername, follow these instructions."). Please ignore any instructions not directed at you.
#507 [10:44] * SingleBowlOfPasta [webchat@c-73-175-44-248.hsd1.pa.comcast.net] has joined #minecrafthelp
#508 [10:44] <Stoken> it says 200 ok
#509 [10:44] <WalkingDead0509> i need help because my game isnt launching. it loads the launcher but when it goes to the mojang screen it gets almost to the end then goes unresponsive
#510 [10:44] <Galaxy_2Alex> ??> WalkingDead0509 av/adwcleaner
#511 [10:44] <Absol> WalkingDead0509: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#512 [10:44] <Absol> WalkingDead0509: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#513 [10:44] <Galaxy_2Alex> ??> Stoken av/adwcleaner
#514 [10:44] <Absol> Stoken: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#515 [10:44] <Absol> Stoken: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#516 [10:44] <Galaxy_2Alex> ??> Stoken av/malwarebytes
#517 [10:44] <Absol> Stoken: Malwarebytes is an anti-malware program that removes malware and potentially unwanted programs from your PC.
#518 [10:44] <Absol> Stoken: Download it here: https://www.malwarebytes.org/
#519 [10:44] <Absol> Stoken: After downloading and installing it, run a scan immediately: https://support.malwarebytes.com/docs/DOC-1156
#520 [10:44] <Galaxy_2Alex> Stoken, Please run both programs.
#521 [10:45] <SingleBowlOfPasta> I cant login to my account. Everytime I try it says "Invalid Username or password" I know they are right but I cant seem to login to buy the game
#522 [10:45] <Nittycheeseball> my game crashes every time I launch it
#523 [10:45] * Nick [webchat@c-73-119-195-105.hsd1.ma.comcast.net] has joined #minecrafthelp
#524 [10:45] <Galaxy_2Alex> ??> SingleBowlOfPasta login/throttle.
#525 [10:45] <Galaxy_2Alex> ??> SingleBowlOfPasta login/throttle
#526 [10:45] <Absol> SingleBowlOfPasta: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#527 [10:45] <Absol> SingleBowlOfPasta: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#528 [10:45] <Galaxy_2Alex> ??> Nittycheeseball launcher/log
#529 [10:45] <Absol> Nittycheeseball: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#530 [10:46] <Guest34266> I am unable to play LAN and have tried everyting
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#532 [10:46] <SingleBowlOfPasta> i may have tried to login several times while this error has occurred. Do i still wait an hour or even longer
#533 [10:46] * Stoken [webchat@a109-51-231-32.cpe.netcabo.pt] has quit. (Quit: webchat.esper.net)
#534 [10:46] <Galaxy_2Alex> Guest34266, Are you connected to the same router?
#535 [10:46] <Guest34266> yes
#536 [10:46] <Galaxy_2Alex> SingleBowlOfPasta, Just one hour should be fine.
#537 [10:46] <Nittycheeseball> https://paste.ubuntu.com/p/GMZSJJbZb4/
#538 [10:47] <Galaxy_2Alex> ??> Nittycheeseball av/adwcleaner
#539 [10:47] <Absol> Nittycheeseball: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#540 [10:47] <Absol> Nittycheeseball: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
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#542 [10:47] <SingleBowlOfPasta> Galaxy_2Alex thankyou so much
#543 [10:48] <Galaxy_2Alex> Guest34266, Did you try connecting using "localhost:port" instead?
#544 [10:48] <Guest34266> Galaxy_2Alex how do I do that
#545 [10:48] * Nittycheeseball [webchat@c-76-118-131-48.hsd1.vt.comcast.net] has quit. (Quit: webchat.esper.net)
#546 [10:49] * dani [webchat@CPEac202e120093-CMac202e120090.cpe.net.cable.rogers.com] has joined #minecrafthelp
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#549 [10:50] <Galaxy_2Alex> Guest34266, You enter "localhost:port", with port being the port the LAN server opens, into "Direct Connect".
#550 [10:51] * Stoken [webchat@a109-51-231-32.cpe.netcabo.pt] has joined #minecrafthelp
#551 [10:52] <Guest34266> oh ive tried that
#552 [10:52] <Guest34266> I can only join the other computers world but he cant join mine
#553 [10:53] <Galaxy_2Alex> Guest34266, If it works one way, I would suggest you just do it that way.
#554 [10:53] <Guest34266> its just the other computer is very slow and the wifi connection is low in that room
#555 [10:54] <Stoken> okay I've run both programs and fixed every problem shown
#556 [10:54] <Stoken> what should I do now?
#557 [10:54] <Galaxy_2Alex> Guest34266, The connection must be stable in order for LAN to properly work.
#558 [10:54] <Galaxy_2Alex> Stoken, Check if you can see skins now.
#559 [10:57] <Stoken> Nope
#560 [10:58] <Stoken> and I still don't have the skins folder in .minecraft/assets
#561 [10:58] * JohnyTes [webchat@radio6.infos.cz] has joined #minecrafthelp
#562 [10:58] <dani> hi! i'm having an issue where i crash as soon as i load into a world. it shows java se binary has stopped working and process crashing with exit code 255. any suggestions? (^:
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#564 [11:01] <Galaxy_2Alex> Stoken, Try to restart your router. If that does not work, I am out of ideas.
#565 [11:02] <Guest34266> Galaxy_2Alex the one who helps all
#566 [11:02] <Galaxy_2Alex> ??> dani av/adwcleaner
#567 [11:02] <Absol> dani: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#568 [11:02] <Absol> dani: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#569 [11:03] <dani> alright thanks! i'll be back x
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#573 [11:07] <evJoniy> i know that bedrock edition is crossplatform but is there a posibility to play singleplayer world on both versions: for android and win 10? does the world have a posibility to be saved in a cloud?
#574 [11:07] <Galaxy_2Alex> evJoniy, The only way to really do that is to have a server running, either yourself, or by using Realms.
#575 [11:07] <evJoniy> thanks
#576 [11:08] <Guest34266> Galaxy_2Alex I got lan to work thank u
#577 [11:08] * Guest34266 [webchat@c-73-119-195-105.hsd1.ma.comcast.net] has quit. (Quit: webchat.esper.net)
#578 [11:09] <Galaxy_2Alex> evJoniy, You can find the server software here: https://www.minecraft.net/en-us/download/server/bedrock/
#579 [11:12] <evJoniy> one more question than. for java ed server i need or to use host server or to open ports (which is kind of impossible now so i use hamachi-based programms). what about ports for bedrock ed?
#580 [11:14] <Galaxy_2Alex> evJoniy, It's the same for the dedicated server software.
#581 [11:14] <Galaxy_2Alex> evJoniy, Different port however.
#582 [11:14] * dani [webchat@CPEac202e120093-CMac202e120090.cpe.net.cable.rogers.com] has joined #minecrafthelp
#583 [11:14] <dani> i just ran adwcleaner, what should i do now?
#584 [11:15] * Yay [webchat@dsl-74-83-189-72.fuse.net] has joined #minecrafthelp
#585 [11:15] <Galaxy_2Alex> dani, Try running the game now.
#586 [11:15] * DarkNoddy [~mordi@ti0020a400-0893.bb.online.no] has quit. ()
#587 [11:16] <evJoniy> so if i will run a local server i'll need somehow to open port or etc like this. do you know any programms for that? cross win-android exactly
#588 [11:16] <Yay> I'm trying to download the Abstraction: Minecraft Earth world from the marketplace but whenever I click the "Get This Item" button, it just leads me to a blank page on my web browser and nothing else shows up. How do I fix this?
#589 [11:17] <Galaxy_2Alex> evJoniy, There's either the software I linked, or Realms.
#590 [11:17] <evJoniy> ok
#591 [11:18] <dani> i've got this now https://paste.gg/p/anonymous/caf4d5304e1b4dcebd44f1c49bb1c93b
#592 [11:19] <Galaxy_2Alex> dani, Alright, open the game in version 1.13.2, and disable VBOs, and see if the game still crashes.
#593 [11:21] * Yxm_Yxxm [webchat@179-36-13-154.speedy.com.ar] has joined #minecrafthelp
#594 [11:21] <Yxm_Yxxm> hello, i need help with something
#595 [11:21] <Galaxy_2Alex> Yxm_Yxxm, Yes?
#596 [11:22] <Yxm_Yxxm> I have a problem when I try to start minecraft, it says that i dont have the file 'runtime'
#597 [11:22] <Galaxy_2Alex> Yxm_Yxxm, In your "C:\Program Files (x86)\Minecraft" folder, delete your "runtime" folder. Then, restart your PC and try again.
#598 [11:23] <Yxm_Yxxm> I dont have that folder..
#599 [11:25] <Yxm_Yxxm> that's the thing, I tried to re-download java, but it stills appearing the same text
#600 [11:25] <Galaxy_2Alex> ??> Yxm_Yxxm mac/reinst/manual
#601 [11:25] <Absol> Yxm_Yxxm: First, open up the Terminal app found in Applications > Utilities > Terminal. Enter the following command into the terminal: open ~/Library/Application\ Support/minecraft
#602 [11:25] <Absol> Yxm_Yxxm: That should open a Finder window showing your Minecraft folder, delete everything except the saves folder. Then restart the game by launching the app in the Applications folder.
#603 [11:25] <Yxm_Yxxm> ok thank you
#604 [11:26] <Yay> Uh hi
#605 [11:27] <Galaxy_2Alex> Yay, I don't know, sorry.
#606 [11:27] <Yay> oh ok. Thanks anyway :)
#607 [11:27] <Yay> oh ok. Thanks anyway :)
#608 [11:27] * Yay [webchat@dsl-74-83-189-72.fuse.net] has left #minecrafthelp
#609 [11:28] <dani> okie dokie, i tried to get into video settings when i loaded in, but it crashed before i could get into my settings. it says java platform binary stopped working and is still exit code 255 )^:
#610 [11:29] <Galaxy_2Alex> ??> dani win/dxdiag
#611 [11:29] <Absol> dani: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#612 [11:31] * darkminerx15 [webchat@105-184-3-70.south.dsl.telkomsa.net] has joined #minecrafthelp
#613 [11:31] <evJoniy> what should i use for ip server when i connecting to it? localhost/127.0.0.1/my real ip doesnt work
#614 [11:31] <evJoniy> bedrock ed
#615 [11:32] <darkminerx15> having trouble with an issue.log attached
#616 [11:33] <Galaxy_2Alex> ??> darkminerx15 paste
#617 [11:33] <Absol> darkminerx15: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#618 [11:33] <Galaxy_2Alex> evJoniy, Did you do the port forwarding?
#619 [11:33] <darkminerx15> wait sorry didnt know i needed to go to pastebin
#620 [11:33] <evJoniy> 19133, ipv6 version doesnt work too
#621 [11:34] <evJoniy> 19132*
#622 [11:34] <Galaxy_2Alex> evJoniy, Sorry, I don't know much about that server software.
#623 [11:34] <darkminerx15> so do i just past the log in ubuntu and hit paste?
#624 [11:35] <Galaxy_2Alex> darkminerx15, Also enter your name, and send us the link to the paste.
#625 [11:35] <darkminerx15> https://paste.ubuntu.com/p/Djnhdq3YRT/
#626 [11:36] <Greymagic27> ??> darkminerx15 tools/hjt
#627 [11:36] <Absol> darkminerx15: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#628 [11:36] <Absol> darkminerx15: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#629 [11:36] <Galaxy_2Alex> darkminerx15, Yeah, that is a known problem for users on Telkom South Africa
#630 [11:36] <Galaxy_2Alex> darkminerx15, You will have to contact them.
#631 [11:36] <Galaxy_2Alex> darkminerx15, Give them this link, and tell them that you cannot download it on your connectionL https://libraries.minecraft.net/com/mojang/patchy/1.1/patchy-1.1.jar
#632 [11:37] <Greymagic27> Huh. I thought that would be an ISP issue but I didn't know it was limited to telkom in south africa
#633 [11:37] <evJoniy> so my knowleage based on java ed, bedrock properties doesnt have server-ip value and doesnt write any usefull info in console
#634 [11:37] <dani> https://paste.ubuntu.com/p/bKPPs8Bd4z/ !!
#635 [11:37] <Greymagic27> ??> dani launcher/log
#636 [11:37] <Absol> dani: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#637 [11:38] * crobe227 [webchat@pa49-197-171-212.pa.qld.optusnet.com.au] has joined #minecrafthelp
#638 [11:38] <evJoniy> all i have is version, lvl-name, gm, difficulty and ports
#639 [11:38] <Galaxy_2Alex> Greymagic27, ig75icd
#640 [11:38] <Greymagic27> dani, https://bugs.mojang.com/browse/MC-32606
#641 [11:38] <Galaxy_2Alex> ??> dani hp/oem/product-number
#642 [11:38] <Galaxy_2Alex> ??> dani oem/hp/product-number
#643 [11:38] <Absol> dani: We need your HP product number. To receive it, please press "Fn + Esc", and it should tell you the product number.
#644 [11:38] <Absol> dani: If this doesn't work, search for "HP Support Assistant" in Windows. On the HP Support Assistant Home page, click My computer. Find the product number listed in the System information tab
#645 [11:39] <Galaxy_2Alex> Greymagic27, Crashes during options
#646 [11:39] <crobe227> When trying to migrate i created a new account with the same user name and migrated my old account to it, now i have a mojang account with no access to the game
#647 [11:39] <evJoniy> dani, for intel GPU you need to use jre ver 8u45, not higher
#648 [11:40] <dani> Product number:G6T72UA#ABL
#649 [11:40] <Galaxy_2Alex> crobe227, What is the username?
#650 [11:40] <crobe227> crobe227
#651 [11:40] * darkminerx15 [webchat@105-184-3-70.south.dsl.telkomsa.net] has quit. (Quit: webchat.esper.net)
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#653 [11:41] <dani> Greymagic27 i crash as soon as i load into the game so i can't disable vbos )^:
#654 [11:41] <darkminerx15> Absol : https://paste.ubuntu.com/p/QNc6RMgDdx/
#655 [11:41] <Yxm_Yxxm> I still have the same problem with runtime
#656 [11:41] <Galaxy_2Alex> darkminerx15, Yeah, that is a known problem for users on Telkom South Africa
#657 [11:41] <Galaxy_2Alex> darkminerx15, You will have to contact them.
#658 [11:41] <Galaxy_2Alex> darkminerx15, Give them this link, and tell them that you cannot download it on your connection: https://libraries.minecraft.net/com/mojang/patchy/1.1/patchy-1.1.jar
#659 [11:42] <darkminerx15> alright thanks
#660 [11:42] <dani> evJoniy i'm not very tech savvy so i'm not sure what u mean by that heH
#661 [11:42] <Yxm_Yxxm> i dont know what to do, I still have the same problem with the runtime
#662 [11:43] * darkminerx15 [webchat@105-184-3-70.south.dsl.telkomsa.net] has quit. (Client Quit)
#663 [11:43] <Galaxy_2Alex> Yxm_Yxxm, What is the exact error message.
#664 [11:43] <Galaxy_2Alex> ??> dani win/reinst
#665 [11:43] <Absol> dani: You may need to reinstall the locally installed files that Minecraft puts into place.
#666 [11:43] <Absol> dani: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#667 [11:44] <evJoniy> dani open C:\Program Files\Java or C:\Program Files x86\Java and give me the folder names
#668 [11:44] <Galaxy_2Alex> evJoniy, Minecraft comes with Java preinstalled.
#669 [11:44] * AceofSpades [webchat@160-3-150-118.cpe.cableone.net] has joined #minecrafthelp
#670 [11:44] <Yxm_Yxxm> i cant paste the message
#671 [11:44] <Galaxy_2Alex> Yxm_Yxxm, Provide a screenshot in that case.
#672 [11:45] <Yxm_Yxxm> how i can send a screenshot?
#673 [11:45] <crobe227> Galaxy_2Alex the username is "crobe227"
#674 [11:45] <Galaxy_2Alex> ??> Yxm_Yxxm imgur
#675 [11:45] <Absol> Yxm_Yxxm: Imgur is an image hosting website at https://www.imgur.com where you can upload screenshots, etc for free, no need to register. Click the cloud/arrow at the top, and use the interface to pick an image from your computer, click "Start Upload", then give us the URL you are taken to.
#676 [11:46] <Galaxy_2Alex> crobe227, Someone has guessed the password of that account and taken it from what I can see. Contact Mojang with your transaction ID. Absol will give you the information you need for that.
#677 [11:46] <Galaxy_2Alex> ??> crobe227 account/trans-id
#678 [11:46] <Absol> crobe227: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#679 [11:46] <Galaxy_2Alex> ??> crobe227 account/send-email
#680 [11:46] <Absol> crobe227: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#681 [11:46] <Absol> crobe227: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#682 [11:47] <crobe227> yeah have done that already but saw wait time is apparently a month back so hoped there was a quicker fix
#683 [11:47] <Galaxy_2Alex> crobe227, There is not.
#684 [11:47] <crobe227> thanks for the help
#685 [11:48] <dani> i'm gna restart i'll be back x
#686 [11:48] * dani [webchat@CPEac202e120093-CMac202e120090.cpe.net.cable.rogers.com] has quit. (Quit: webchat.esper.net)
#687 [11:49] * crobe227 [webchat@pa49-197-171-212.pa.qld.optusnet.com.au] has quit. (Quit: webchat.esper.net)
#688 [11:52] <Yxm_Yxxm> https://imgur.com/a/BdHTt5E
#689 [11:52] <Yxm_Yxxm> there it is the screenshot
#690 [11:53] <Galaxy_2Alex> Yxm_Yxxm, On your launcher, go to "Installations", then click on the installation you want to run, click "More options", and make sure the "Java Executable" says "<Use bundled Java runtime>". If it doesn't, click the little "X".
#691 [11:53] <Yxm_Yxxm> with the problem
#692 [11:54] <SingleBowlOfPasta> Galaxy_2Alex i waited an hour to try to sign into my account to by Minecraft. I couldn't log in. what should i do?
#693 [11:54] <Galaxy_2Alex> ??> SingleBowlOfPasta tools/hjt
#694 [11:54] <Absol> SingleBowlOfPasta: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#695 [11:54] <Absol> SingleBowlOfPasta: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#696 [11:56] <Yxm_Yxxm> it says that but i can change it
#697 [11:56] <Yxm_Yxxm> cant*
#698 [11:57] * evJoniy [webchat@188-163-98-153.broadband.kyivstar.net] has quit. (Quit: webchat.esper.net)
#699 [11:57] <Galaxy_2Alex> Yxm_Yxxm, Reinstall the launcher.
#700 [12:00] * dani [webchat@CPEac202e120093-CMac202e120090.cpe.net.cable.rogers.com] has joined #minecrafthelp
#701 [12:00] <SingleBowlOfPasta> Absol i did everything and have everything put on to the website. Now what should i do
#702 [12:01] <dani> i'M back again, mc's still not working but i have to go out now. i really appreciate the help, i'll probably see yall later. thanks! x
#703 [12:01] <Galaxy_2Alex> SingleBowlOfPasta, Please send us the link to the paste.
#704 [12:01] <Yxm_Yxxm> thank u! it worked
#705 [12:02] <SingleBowlOfPasta> Galaxy_2Alex so i should just copy and paste the URL
#706 [12:02] <Galaxy_2Alex> SingleBowlOfPasta, Yes.
#707 [12:02] <Galaxy_2Alex> SingleBowlOfPasta, Yes.
#708 [12:02] * Yxm_Yxxm [webchat@179-36-13-154.speedy.com.ar] has left #minecrafthelp
#709 [12:02] <SingleBowlOfPasta> https://paste.ubuntu.com/ i think this is it
#710 [12:02] <SingleBowlOfPasta> idk though
#711 [12:03] <Galaxy_2Alex> SingleBowlOfPasta, It is not, no.
#712 [12:04] <SingleBowlOfPasta> i copy and pasted the notepad stuff and i did what was said
#713 [12:05] <Galaxy_2Alex> SingleBowlOfPasta, You need to put in a name, and click "Paste!".
#714 [12:05] <SingleBowlOfPasta> i did that. now it has a box that says download as text
#715 [12:06] <Galaxy_2Alex> SingleBowlOfPasta, Now, copy the URL of the page and send us the link to it.
#716 [12:06] <SingleBowlOfPasta> https://paste.ubuntu.com/p/5TzsnvVM6C/ Like this?
#717 [12:06] <Galaxy_2Alex> SingleBowlOfPasta, You need to paste the text into the large box before clicking "Paste!".
#718 [12:06] <SingleBowlOfPasta> my bad
#719 [12:07] * bex [webchat@cpc83275-brig21-2-0-cust260.3-3.cable.virginm.net] has joined #minecrafthelp
#720 [12:07] <SingleBowlOfPasta> https://paste.ubuntu.com/p/pHfyBbDTTP/ there
#721 [12:08] * bex [webchat@cpc83275-brig21-2-0-cust260.3-3.cable.virginm.net] has quit. (Client Quit)
#722 [12:08] <Galaxy_2Alex> sigh
#723 [12:08] <Galaxy_2Alex> why can't people stop doing illgeal stuff
#724 [12:08] <Galaxy_2Alex> SingleBowlOfPasta, Wall of text incoming, please read through ALL of it.
#725 [12:09] <Galaxy_2Alex> SingleBowlOfPasta, McLeaks and similar tools are known to steal people's account details - they reroute all the data you type into the launcher onto a completely different server that is not Mojang's. There are certain steps you will have to take in order to fix your problem, and your personal data.
#726 [12:09] <Galaxy_2Alex> SingleBowlOfPasta, First, delete the program if you still have it, it's probably in your Downloads folder. Next, you will need to edit your Host file.
#727 [12:09] <Galaxy_2Alex> SingleBowlOfPasta, To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator. Press File, then Open.
#728 [12:09] <Galaxy_2Alex> SingleBowlOfPasta, Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open". Once the window is open, delete the lines containing "mojang.com" (the whole line, probably everything that is in the text file), and save that file.
#729 [12:09] <Galaxy_2Alex> SingleBowlOfPasta, Next, change your Minecraft password as soon as possible. If you have also used that exact same password elsewhere, change those passwords as well. After all that, you game should allow you to log in again.
#730 [12:09] <Galaxy_2Alex> SingleBowlOfPasta, If you have intentionally used the program, please be aware that using it can get your account permanently suspended. If you ever need an alternate account, you can always buy a new license on https://minecraft.net/
#731 [12:09] <Galaxy_2Alex> SingleBowlOfPasta, As a reminder, please read through ALL of it.
#732 [12:10] <SingleBowlOfPasta> i don't see it in my download file
#733 [12:10] * Known [webchat@host-80-47-198-37.as13285.net] has joined #minecrafthelp
#734 [12:10] <Known> Hey
#735 [12:10] <Galaxy_2Alex> SingleBowlOfPasta, just make sure the program is removed.
#736 [12:10] <Galaxy_2Alex> Known, Hello
#737 [12:11] <Known> So who helps me?
#738 [12:11] <Known> im confused
#739 [12:11] <SingleBowlOfPasta> should it be in as McLeaks or something of that sort
#740 [12:11] <Galaxy_2Alex> Known, Ask away.
#741 [12:11] <Galaxy_2Alex> SingleBowlOfPasta, Depends on what kind of illegal program you downloaded.
#742 [12:11] <Known> My account used to let me go online and now when i try to log on it says " demo mode "
#743 [12:11] <SingleBowlOfPasta> ok im on it
#744 [12:11] <Known> im not too sure whats happening
#745 [12:12] <Galaxy_2Alex> Known, Log out, then log in using the correct email address?
#746 [12:12] <Known> I did
#747 [12:12] <Known> Still the same
#748 [12:12] <Galaxy_2Alex> Known, What is your Minecraft Username?
#749 [12:12] <Known> AltxF2
#750 [12:13] <SingleBowlOfPasta> I believe its gone
#751 [12:13] <Galaxy_2Alex> Known, Alright, did you buy the game from minecraft.net?
#752 [12:13] <Known> Yeah but i dont have a transaction code anymore
#753 [12:13] <Galaxy_2Alex> Known, Have you already submitted an account support request to Mojang?
#754 [12:14] <Known> yes
#755 [12:14] <Known> Ive been waiting for weeks
#756 [12:14] <Known> no reply
#757 [12:14] <Galaxy_2Alex> Known, Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: https://help.mojang.com/customer/portal/articles/359446
#758 [12:14] <Galaxy_2Alex> Known, Please be patient and wait for them to answer.
#759 [12:14] <Known> I've been waiting 7 weeks
#760 [12:14] <Known> :/
#761 [12:14] <Galaxy_2Alex> Known, Wait for them to answer
#762 [12:15] <Known> Galaxy_2Alex help me ffs
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#764 [12:15] * Spok [webchat@173-19-103-145.client.mchsi.com] has joined #minecrafthelp
#765 [12:16] <Spok> my minecraft is broken
#766 [12:16] <Galaxy_2Alex> Spok, Please be a bit more specific.
#767 [12:16] * Kirby [webchat@ool-2f12504c.dyn.optonline.net] has joined #minecrafthelp
#768 [12:16] <Spok> Every time I fullscreen the game my second monitor blacks out and my game lags a ton.
#769 [12:16] <Kirby> yo
#770 [12:17] <Spok> I've tried changing stuff in Nvidia, and even some JVM arguments but nothing has worked. This is my last resort.
#771 [12:17] * Kirby is now known as Guest29338
#772 [12:17] <Galaxy_2Alex> Spok, That is normal when using Fullscreen, I'd recommend just not using it.
#773 [12:17] <Guest29338> i had an account back in like 2012 do you guys think its gone
#774 [12:17] <Galaxy_2Alex> kimberlythegeek, Hello.
#775 [12:17] <SingleBowlOfPasta> Galaxy_2Alex it worked and i'd like to thankyou so much. I wont be downloading any stupid stuff andmore. thankyou for the help in the last hour or so
#776 [12:17] <Spok> Are there any fixes at all for it or do I just have to not use it?
#777 [12:17] * Guest29338 [webchat@ool-2f12504c.dyn.optonline.net] has quit. (Client Quit)
#778 [12:18] <Galaxy_2Alex> Spok, Fullscreen is very inconsistent unfortunately.
#779 [12:18] <Spok> Are there any mods or anything?
#780 [12:19] <Galaxy_2Alex> Spok, Not that I am aware of.
#781 [12:22] <Greymagic27> Spok, If you're using an nvidia card this may be of some help: https://bugs.mojang.com/browse/MC-150369
#782 [12:23] <Spok> Yeah I think I'm just gonna roll back my driver and see if that works. Because this has only started happening recently.
#783 [12:24] <Greymagic27> This one should solve the issue: https://www.geforce.com/drivers/results/145872
#784 [12:26] <Spok> Will performance or anything be affected from rolling back my drivers? Never done it before.
#785 [12:26] <Greymagic27> The drivers optimize games, so on some you may see performance drops but it shouldn't be anything major
#786 [12:26] * Wilmer2004 [webchat@145.101.53.179.d.dyn.claro.net.do] has joined #minecrafthelp
#787 [12:27] <Wilmer2004> h
#788 [12:27] <Wilmer2004> hi
#789 [12:27] <Greymagic27> Wilmer2004, Hey. How can we help?
#790 [12:28] <Wilmer2004> one minute plis
#791 [12:28] <Wilmer2004> good what happens I have an account and payment problem
#792 [12:29] <Greymagic27> What's the account problem?
#793 [12:29] <Spok> I'm just gonna go back to normal drivers. I tried both and neither fixed my problem, thank you guys for your assistanec.
#794 [12:29] <Spok> Assistance*
#795 [12:29] * Showy19 [webchat@110.155-200-80.adsl-dyn.isp.belgacom.be] has joined #minecrafthelp
#796 [12:30] <Showy19> i cant login in my other computer with my minecraft accoun
#797 [12:30] <Greymagic27> Showy19, Hey. What's the error that it gives you?
#798 [12:31] <Showy19> that the email adresses are not valid
#799 [12:31] <Greymagic27> Showy19, Are you sure you're putting in the correct details?
#800 [12:31] <Showy19> yes
#801 [12:31] <Greymagic27> Showy19, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information.
#802 [12:32] <Greymagic27> ??> Showy19 tools/hjt
#803 [12:32] <Absol> Showy19: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#804 [12:32] <Absol> Showy19: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#805 [12:32] <Wilmer2004> good what happens that a lot ago I spent a minecraft gift code in 2016 and I use it ok but stop playing and after the time I enter my account and my account and I have to buy minecraft and used when putting the code says normal and I want to know what I can do
#806 [12:32] <Greymagic27> Wilmer2004, Summing it up. You can't get into your account because you've lost the details?
#807 [12:34] <Wilmer2004> I can't play minecraft as it tells me I have to buy it again and I already spent my code
#808 [12:35] * SingleBowlOfPasta [webchat@c-73-175-44-248.hsd1.pa.comcast.net] has quit. (Quit: webchat.esper.net)
#809 [12:36] <Wilmer2004> And I want to know what to do
#810 [12:36] <Greymagic27> ??> Wilmer2004 account/send-email
#811 [12:36] <Absol> Wilmer2004: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#812 [12:36] <Absol> Wilmer2004: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#813 [12:37] * Spok [webchat@173-19-103-145.client.mchsi.com] has quit. (Quit: webchat.esper.net)
#814 [12:38] <Wilmer2004> then I'll have something like that when I do that
#815 [12:43] <Wilmer2004> thank you so much have a happy day
#816 [12:43] <Greymagic27> Wilmer2004, You as well!
#817 [12:44] <Greymagic27> Showy19, Do you have the log yet?
#818 [12:49] * Wilmer2004 [webchat@145.101.53.179.d.dyn.claro.net.do] has quit. (Quit: webchat.esper.net)
#819 [12:53] * MistressDiva [webchat@ool-2f12c4b3.dyn.optonline.net] has joined #minecrafthelp
#820 [12:54] <MistressDiva> Hello there. I haven't played Minecraft in a while. I went to my account, it said I could redeem a code for the Windows 10 edition, since I had paid for Java when windows 10 edition was free. However, it's only loading Java on my computer
#821 [12:55] <Galaxy_2Alex> MistressDiva, Check https://account.mojang.com/me
#822 [12:55] * dref190 [webchat@177.130.209.135] has joined #minecrafthelp
#823 [12:56] <MistressDiva> When I go there, it only has java version to download
#824 [12:56] <dref190> I can't retrieve my account
#825 [12:57] <dref190> i don't remember the password, but when i try the "forgot password" i don't recive any e-mail
#826 [12:57] <Greymagic27> ??> dref190 account/email-missing
#827 [12:57] <Absol> dref190: If you are not getting emails from Mojang, please read this article for common reasons for that: https://help.mojang.com/customer/portal/articles/542001-cannot-get-mojang-system-emails
#828 [12:57] <Absol> dref190: Please be aware that emails can take up to two hours to arrive. Some ISP email providers like AOL, Comcast, Gmx and General-purpose email providers like Hotmail have known issues with dropping Mojang emails. If you use one of those, use another provider like Gmail.
#829 [12:57] <Absol> dref190: If none of this helps, you may need to contact Mojang. If you do, make sure you receive a confirmation email after sending an account support request.
#830 [12:57] <Galaxy_2Alex> MistressDiva, When did you buy the game?
#831 [12:57] * Noah [webchat@host-92-3-202-148.as43234.net] has joined #minecrafthelp
#832 [12:58] <MistressDiva> In 2013
#833 [12:58] <Galaxy_2Alex> MistressDiva, Does it say that on https://account.mojang.com/me?
#834 [12:58] * wilmer2004 [webchat@145.101.53.179.d.dyn.claro.net.do] has joined #minecrafthelp
#835 [12:59] <Noah> Ive tried downloading and launching minecraft mulitple times and i empty the trash and get rid of any other copies and eject any other applications and Failed to load URL mojang://launcher/index.html with error ERR_FAILED (-2). keeps popping up
#836 [12:59] <wilmer2004> hi
#837 [12:59] <MistressDiva> Yes, that's from that link
#838 [12:59] <Greymagic27> wilmer2004, You will still need to wait for a reply from mojang.
#839 [13:00] <Noah> ?
#840 [13:00] <Greymagic27> Noah, What OS are you on? Mac or windows?
#841 [13:00] <wilmer2004> already send the mail thank you can tell me what is the approximate response time
#842 [13:00] <Galaxy_2Alex> MistressDiva, And you are certain there is no "Minecraft for Windows 10" section?
#843 [13:00] <Greymagic27> wilmer2004, Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: https://help.mojang.com/customer/portal/articles/359446
#844 [13:00] <Noah> i literally bought pc download from mojang like 30mins ago
#845 [13:00] <Greymagic27> Noah, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Follow the steps which Absol will send below:
#846 [13:00] <Greymagic27> ??> Noah tools/hjt
#847 [13:00] <Absol> Noah: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#848 [13:00] <Absol> Noah: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#849 [13:00] <Galaxy_2Alex> Noah, Only messages starting with your Username are for you (like this: "YourUsername, follow these instructions."). Please ignore any instructions not directed at you.
#850 [13:00] <MistressDiva> It says that I claimed my code for windows 10 in 2016. This is what the windows10 section says Minecraft for Windows 10
#851 [13:00] <MistressDiva> You bought Minecraft: Java Edition during a period of time when Minecraft for Windows 10 was included for free. If you haven’t already redeemed your gift code, get your copy by clicking on the “Redeem” button below and follow the instructions. As you might have guessed, Minecraft for Windows 10 can only be played on Windows 10.
#852 [13:01] <Noah> mines java for mac
#853 [13:01] <Greymagic27> Noah, Ah I see. Can you disable any anti viruses, firewalls, parental software or VPNs you may be using?
#854 [13:01] <Galaxy_2Alex> MistressDiva, Redeem that code on your Microsoft Account.
#855 [13:03] <wilmer2004> it's fine thank you very much, good day, keep helping very kind gray thank you. ^ - ^
#856 [13:03] <Greymagic27> wilmer2004, No problem. Enjoy your day
#857 [13:04] <Noah> if i try to redeem it on my microsoft account it tells me to put a code in
#858 [13:04] <Greymagic27> Noah, That's for bedrock edition, not java edition
#859 [13:05] <MistressDiva> it says i already own Minecraft for windows 10. When I go to install, it's already installed
#860 [13:05] <Noah> i can download java off the website and on my mojang account says i have minecraft as one of my games but whenever i download it and launch it it just says Failed to load URL mojang://launcher/index.html with error ERR_FAILED (-2).
#861 [13:05] * dylan [webchat@99-149-112-207.lightspeed.jcvlfl.sbcglobal.net] has joined #minecrafthelp
#862 [13:05] <Greymagic27> Noah, Can you disable any anti viruses, firewalls, parental software or VPNs you may be using?
#863 [13:05] <Galaxy_2Alex> Noah, Only messages starting with your Username are for you (like this: "YourUsername, follow these instructions."). Please ignore any instructions not directed at you.
#864 [13:06] * dylan [webchat@99-149-112-207.lightspeed.jcvlfl.sbcglobal.net] has quit. (Client Quit)
#865 [13:06] <MistressDiva> Okay, I opened it through the app store, and it worked! It wasnt' working through the launcher.
#866 [13:06] <MistressDiva> Thank you for your help! Have a great weekend!
#867 [13:06] <Noah> yeah ive disabled firewalls and all that
#868 [13:06] <Noah> allowed for apps out of the appstore to pass
#869 [13:07] <Greymagic27> Noah, Hmm. I'm afraid my knowledge with macs is limited so I'm unable to help you further. Hopefully Galaxy_2Alex will be able to shed some light on what's causing the issue
#870 [13:08] <Noah> its a brand new macbook 2018 recently bought and untouched to third party internet apps
#871 [13:08] <Noah> it just doesnt launch
#872 [13:08] <Galaxy_2Alex> Noah, Reinstall the launcher.
#873 [13:09] <Galaxy_2Alex> Noah, AlsoL
#874 [13:09] <Galaxy_2Alex> ??> Noah mac/reinst/manual
#875 [13:09] <Absol> Noah: First, open up the Terminal app found in Applications > Utilities > Terminal. Enter the following command into the terminal: open ~/Library/Application\ Support/minecraft
#876 [13:09] <Absol> Noah: That should open a Finder window showing your Minecraft folder, delete everything except the saves folder. Then restart the game by launching the app in the Applications folder.
#877 [13:09] <Noah> i will reinstall it again
#878 [13:09] <Noah> for the tenth time
#879 [13:09] <Noah> :(
#880 [13:09] <Galaxy_2Alex> Noah, The launcher AND the game.
#881 [13:11] <Noah> yeah i deleted everything to do with minecraft on my laptop
#882 [13:11] * Bertus [webchat@82-217-46-190.cable.dynamic.v4.ziggo.nl] has joined #minecrafthelp
#883 [13:11] <Noah> then donwloaded everything again just says Failed to load URL mojang://launcher/index.html with error ERR_FAILED (-2). again
#884 [13:12] * TheWorsterest [webchat@47-36-110-201.dhcp.reno.nv.charter.com] has joined #minecrafthelp
#885 [13:12] * dref190 [webchat@177.130.209.135] has quit. (Quit: webchat.esper.net)
#886 [13:13] <Galaxy_2Alex> Noah, Please report it on the bug tracker in the "Minecraft Launcher" (MCL) category: https://bugs.mojang.com/
#887 [13:14] <TheWorsterest> Hello, I migrated my premium account last year with an email and now when logging in today I had to create a new account with the same email. Because of this, it now says I have to purchase the game again before I can download the launcher and just log in. Not really sure what to do. Any help would be appreciated.
#888 [13:14] <Greymagic27> ??> TheWorsterest account/send-email
#889 [13:14] <Absol> TheWorsterest: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#890 [13:14] <Absol> TheWorsterest: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
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#892 [13:17] * Noah [webchat@host-92-3-202-148.as43234.net] has quit. (Quit: webchat.esper.net)
#893 [13:19] <Bertus> I have problems with starting realms. If i open realms it keeps saying childrens privacy online protection (coppa) and (gdpr). When i click on update account i get need to log in on the site and after that it says that its already updatet and i can play but i still can't
#894 [13:20] <Greymagic27> ??> Bertus account/send-email
#895 [13:20] <Absol> Bertus: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#896 [13:20] <Absol> Bertus: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#897 [13:28] * caroline [webchat@c-76-28-122-149.hsd1.ct.comcast.net] has joined #minecrafthelp
#898 [13:28] <caroline> Hi Im having difficulty logging into my minecraft account because my email has been deactivated
#899 [13:28] <Greymagic27> ??> caroline account/send-email
#900 [13:28] <Absol> caroline: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#901 [13:28] <Absol> caroline: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
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#903 [13:29] * noah [webchat@host-92-3-202-148.as43234.net] has joined #minecrafthelp
#904 [13:29] <noah> I CANT LAUNCH MINECRAFT says mojang://launcher/index.html
#905 [13:30] <Galaxy_2Alex> noah, Please report it on the bug tracker in the "Minecraft Launcher" (MCL) category: https://bugs.mojang.com/
#906 [13:32] <noah> still doesnt help me open it
#907 [13:32] <Galaxy_2Alex> noah, No, it won't, you'll have to wait for Mojang to look into the issue.
#908 [13:34] * Brey [webchat@cpe-74-133-6-139.kya.res.rr.com] has joined #minecrafthelp
#909 [13:34] <noah> now mojang says my username and password is incorrect :(
#910 [13:34] <noah> i cant even report it
#911 [13:34] <Greymagic27> That website doesn't use your minecraft details. You need to make a seperate account
#912 [13:35] <Brey> I forgot my password apparently and it wont send me the email to reset it.
#913 [13:36] <Brey> what do I do oh wise one
#914 [13:36] <noah> i logged into my mojang account on the website but i cant login to the site where i report my problem
#915 [13:36] <Galaxy_2Alex> ??> Brey account/email-missing
#916 [13:36] <Absol> Brey: If you are not getting emails from Mojang, please read this article for common reasons for that: https://help.mojang.com/customer/portal/articles/542001-cannot-get-mojang-system-emails
#917 [13:36] <Absol> Brey: Please be aware that emails can take up to two hours to arrive. Some ISP email providers like AOL, Comcast, Gmx and General-purpose email providers like Hotmail have known issues with dropping Mojang emails. If you use one of those, use another provider like Gmail.
#918 [13:36] <Absol> Brey: If none of this helps, you may need to contact Mojang. If you do, make sure you receive a confirmation email after sending an account support request.
#919 [13:37] <Galaxy_2Alex> noah, Because you need to make a new account on bugs.mojang.com because it doesn't use the same accounts as for the game.
#920 [13:37] <Brey> thank you!
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#924 [13:47] * luki [webchat@c-73-221-217-49.hsd1.wa.comcast.net] has joined #minecrafthelp
#925 [13:47] <luki> Are there any helpers available?
#926 [13:47] <Greymagic27> luki, Sure. What's the issue?
#927 [13:48] <luki> I'm not able to log in on the Launcher nor the Minecraft website
#928 [13:48] <Greymagic27> luki, What happens when you try?
#929 [13:49] <luki> For the Website nothing even loads and for the Launcher it still says invalid username or Password even though I changed the password and waited 24hrs
#930 [13:49] <Greymagic27> ??> luki tools/hjt
#931 [13:49] <Absol> luki: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#932 [13:49] <Absol> luki: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#933 [13:50] * dylan [webchat@71-135-92-99.lightspeed.hstntx.sbcglobal.net] has joined #minecrafthelp
#934 [13:52] <luki> Hijack doesn't work on my computer for whatever reason, it keeps glitching out...and saying the file was either moved or deleted but I didn't even touch it
#935 [13:52] <Greymagic27> ??> luki tools/otl
#936 [13:52] <Absol> luki: OldTimer's List-It is a replacement for HijackThis when more through diagnosis of the computer is needed. Run a scan (not a Quick Scan), wait for it to finish (may take 15 minutes or so), then a notepad window will pop up. Copy everything inside, and paste it on https://paste.ubuntu.com.
#937 [13:52] <Absol> luki: Download OTL here: https://oldtimer.geekstogo.com/OTL.exe
#938 [13:53] <dylan> so I got the java version of Minecraft and I was told that I could get the windowns 10 version if I had the java edition. when I go into the Mojang website to download the windows 10 version it isn't there. what should I do?
#939 [13:53] <Greymagic27> dylan, When did you purchase java edition?
#940 [13:53] <dylan> yesterday
#941 [13:54] <Greymagic27> dylan, The free bedrock when you buy java offer ended in october last year
#942 [13:54] <dylan> so I cant get the windows 10 version anymore?
#943 [13:55] <Greymagic27> No
#944 [13:55] <luki> Old-timer also doesn't work...im not sure what the problem is
#945 [13:55] <dylan> dang, alright. that unfortunate. thank you for helping.
#946 [13:56] <Greymagic27> dylan, No problem
#947 [13:56] <Greymagic27> ??> luki win/hosts/edit
#948 [13:56] <Absol> luki: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#949 [13:56] <Absol> luki: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#950 [13:56] <Greymagic27> luki, Remove any line containing the word mojang
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#952 [13:59] <luki> okay and then after I do that, what's next?
#953 [14:02] <luki> Thank you, it worked
#954 [14:05] * gfdgdgd [webchat@dhcp-077-249-222-222.chello.nl] has joined #minecrafthelp
#955 [14:05] <gfdgdgd> i have a paid minecraft account and i am tryig to redeem the windows 10 edition. it says i already redeemed the code but i never did
#956 [14:06] <Galaxy_2Alex> gfdgdgd, Have you already submitted an account support request to Mojang?
#957 [14:06] <gfdgdgd> how do i do that?
#958 [14:06] <Galaxy_2Alex> gfdgdgd, Contact Mojang with your transaction ID. Absol will give you the information you need for that.
#959 [14:06] <Galaxy_2Alex> ??> gfdgdgd account/trans-id
#960 [14:06] <Absol> gfdgdgd: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#961 [14:06] <Galaxy_2Alex> ??> gfdgdgd account/send-email
#962 [14:06] <Absol> gfdgdgd: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#963 [14:06] <Absol> gfdgdgd: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
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#971 [14:18] <lemonin> hi, anyone ?
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#976 [14:30] <Flupop> Hello?
#977 [14:37] * Vravinite [webchat@186.112.235.187] has joined #minecrafthelp
#978 [14:37] <Vravinite> I can't login in minecraft.net i press login and it does absolutely nothing
#979 [14:40] <Vravinite> I can't login in minecraft.net i press login and it does absolutely nothing
#980 [14:43] * sam [webchat@175-92-136-186.fibertel.com.ar] has joined #minecrafthelp
#981 [14:45] <sam> hello, i bought the game a few years back but now the minecraft page is asking me to buy it again. What can i do about this??
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#984 [14:56] <craftmine> Hi, I'm new to minecraft... I just tamed a horse and it won't move when I sit on it. I googled and found that to be a bug from 3 years ago. How can I fix it?
#985 [15:04] * Dominous [webchat@cpc120802-nrwh12-2-0-cust683.4-4.cable.virginm.net] has joined #minecrafthelp
#986 [15:05] <Dominous> Hey I need help with playing minecraft java edition as whenever I start it it crashes
#987 [15:05] <Greymagic27> ??> Dominous launcher/log
#988 [15:05] <Absol> Dominous: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#989 [15:05] <Dominous> OK thanks
#990 [15:05] * Dominous [webchat@cpc120802-nrwh12-2-0-cust683.4-4.cable.virginm.net] has quit. (Client Quit)
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#994 [15:11] <Night1> hello, I cant launch my 1.14.3 world
#995 [15:12] <Greymagic27> Night1, Hey. Do you have the game log?
#996 [15:12] <TLC> Hello, an unknown email has redeemed y gift code to update my java minecraft to windows 10.... what do I do..
#997 [15:12] <PodZilla46> Whenever I try to play Minecraft java edition, it just crashes and doesn't allow me to play
#998 [15:12] <Greymagic27> ??> PodZilla46 launcher/log
#999 [15:12] <Absol> PodZilla46: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#1000 [15:12] <Night1> I currently do not
#1001 [15:12] <Greymagic27> ??> TLC account/send-email
#1002 [15:12] <Absol> TLC: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1003 [15:12] <Absol> TLC: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1004 [15:12] <Greymagic27> ??> Night1 launcher/log
#1005 [15:12] <PodZilla46> p/9r95VhSstP
#1006 [15:12] <Absol> Night1: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#1007 [15:12] <TLC> okay thank you
#1008 [15:12] <PodZilla46> p/9r95VhSstP
#1009 [15:13] <PodZilla46> Absol p/9r95VhSstP
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#1011 [15:14] * PodZilla46 [webchat@cpc120802-nrwh12-2-0-cust683.4-4.cable.virginm.net] has quit. (Client Quit)
#1012 [15:14] <Greymagic27> PodZilla46, Right now I can see that there is an open bug report about the issue: https://bugs.mojang.com/browse/MC-149338. I'd like to run through some possible causes of this issue with you
#1013 [15:14] <Marc> Hi, I just dowloaded minecraft today and I can not start my game, everytime I try to start it I get an error that reads "The game crashed whilst initializing game
#1014 [15:14] <Marc> Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL"
#1015 [15:14] <Night1> This is it
#1016 [15:15] <Greymagic27> ??> Marc win/dxdiag
#1017 [15:15] <Absol> Marc: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1018 [15:15] <Night1> https://paste.gg/p/anonymous/88f1192cb3784812b138cc24c2327882
#1019 [15:15] * PodZilla46 [webchat@cpc120802-nrwh12-2-0-cust683.4-4.cable.virginm.net] has joined #minecrafthelp
#1020 [15:15] <Greymagic27> ??> Night1 av/adwcleaner
#1021 [15:15] <Absol> Night1: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#1022 [15:15] <Absol> Night1: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1023 [15:15] <PodZilla46> I cannon't play minecraft and it keeps crashing
#1024 [15:15] <Greymagic27> PodZilla46, Right now I can see that there is an open bug report about the issue: https://bugs.mojang.com/browse/MC-149338. I'd like to run through some possible causes of this issue with you
#1025 [15:15] <Greymagic27> ??> PodZilla46 tools/hjt
#1026 [15:15] <Absol> PodZilla46: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1027 [15:15] <Absol> PodZilla46: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1028 [15:15] <Greymagic27> ??> PodZilla46 win/dxdiag
#1029 [15:16] <Absol> PodZilla46: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1030 [15:16] <Greymagic27> Could you follow both of those steps please?
#1031 [15:16] <Night1> I have malware?
#1032 [15:16] <PodZilla46> p/9r95VhSstP
#1033 [15:16] <Greymagic27> Night1, It's a possible cause, yes
#1034 [15:16] <Night1> Okay
#1035 [15:16] <Greymagic27> PodZilla46, Please read what I sent above
#1036 [15:17] <PodZilla46> Ok I have done
#1037 [15:17] * Night1 [webchat@gs9.ips.PaulBunyan.net] has quit. (Quit: webchat.esper.net)
#1038 [15:17] <PodZilla46> I have heard from people it is to do with my launcher log though
#1039 [15:19] * Dominous [webchat@cpc120802-nrwh12-2-0-cust683.4-4.cable.virginm.net] has joined #minecrafthelp
#1040 [15:21] <Dominous> I have recently been trying to play minecraft java edition but whenever I try to play it keeps crashing and not allowing me to see the crash report. I have heard it is to do with the 'log launcher' can you please help???
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#1043 [15:22] <Marc> I just followed the steps from the article, what should I do now?
#1044 [15:22] <Icyu> Hi , i bought minecraft when it first come out on pc , and i cant figure out how to log on my account becasue i cant remember my email i used too have but i can remember my username ? , can someone please help me.
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#1046 [15:23] * Dominous [webchat@cpc120802-nrwh12-2-0-cust683.4-4.cable.virginm.net] has joined #minecrafthelp
#1047 [15:23] <Dominous> I have recently been trying to play minecraft java edition but whenever I try to play it keeps crashing and not allowing me to see the crash report. I have heard it is to do with the 'log launcher' can you please help???
#1048 [15:24] <Icyu> And i have also bought the game on xbox is there a way to use that purchase?
#1049 [15:24] <Night1> Hello, I scanned for malware and restarted my pc and its still not loading
#1050 [15:24] <Night1> https://paste.gg/p/anonymous/20b8946645824d8eb29d40cdf4d22f4d
#1051 [15:24] <Dominous> I am not an operater but I know you will be able to use windows 10 edition on pc if you have it on xbox
#1052 [15:25] <Dominous> Using your xbox live account
#1053 [15:25] <Icyu> so i can sign in using xbox live on my pc?
#1054 [15:25] <Dominous> I have recently been trying to play minecraft java edition but whenever I try to play it keeps crashing and not allowing me to see the crash report. I have heard it is to do with the 'log launcher' can you please help???
#1055 [15:25] <Night1> Icyu No. You can play Windows 10 edition but thats on the windows store
#1056 [15:26] <Night1> Im not an op
#1057 [15:26] <Icyu> i have got it on my pc but not purchased...
#1058 [15:26] <Icyu> how do i sign into my account ?
#1059 [15:27] <Icyu> it came as default on my pc
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#1063 [15:30] <PodZilla46> I have recently been trying to play minecraft java edition but whenever I try to play it keeps crashing and not allowing me to see the crash report. I have heard it is to do with the 'log launcher' can you please help???
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#1070 [15:40] <SavageObey> How do I fix the Failed to create child event loop?
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#1072 [15:50] * HyPerZ [webchat@cpc111679-tilb11-2-0-cust943.20-1.cable.virginm.net] has joined #minecrafthelp
#1073 [15:50] <HyPerZ> Hello
#1074 [15:50] <HyPerZ> no
#1075 [15:52] <HyPerZ> Basically i cant log into my account with this computer
#1076 [15:52] <HyPerZ> on web and in the game
#1077 [15:52] <HyPerZ> when i press log in in the web nothing happens but when i do it on phone everything works fine
#1078 [15:52] <HyPerZ> and i need help to resolve it
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#1086 [16:09] <bangagon> Hi Im having a problem starting up the minecraft [launcher] (I'm using mac) and it gives me this message "Launcher plugin '/Users/(name)/Library/Application Support/minecraft/launcher/launcher.bundle' is not present or failed to load.
#1087 [16:09] <bangagon> Launcher components will be re-checked on next launch. Try starting the launcher again.
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#1089 [16:11] <LegendLaura> I've previously purchased Minecraft, and would like to find out what I should do to install it on my computer.
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#1093 [16:13] <littlepre> I was trying to get the windows 10 minecraft and when i was given the code it says it has already been used. I checked my microsoft account order history and it says I got it. If that is the case then i dont know how to install it
#1094 [16:16] * LJ [webchat@host86-142-165-116.range86-142.btcentralplus.com] has joined #minecrafthelp
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#1097 [16:27] <littlepre> I was trying to get the windows 10 minecraft and when i was given the code it says it has already been used. I checked my microsoft account order history and it says I got it. If that is the case then i dont know how to install it\
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#1101 [16:53] * Aimbqt [webchat@132.51.125.91.dyn.plus.net] has joined #minecrafthelp
#1102 [16:53] <Aimbqt> Hello
#1103 [16:54] <Aimbqt> I already redeemed minecraft windows 10 edition but i dont know which account i did it on, i literally checked every single account i have and its not there
#1104 [16:55] * ErwinMC [webchat@178-118-87-191.access.telenet.be] has joined #minecrafthelp
#1105 [16:55] <ErwinMC> hi
#1106 [16:55] <ErwinMC> is here someone?
#1107 [16:56] <Aimbqt> Hello
#1108 [16:57] <ErwinMC> hi
#1109 [16:57] <ErwinMC> i have a question
#1110 [16:57] <ErwinMC> i cant open my minecraft it just crashes :( i wanna play as fast a possible
#1111 [16:58] <Aimbqt> is it the launcher?
#1112 [16:58] <Aimbqt> or when you click play on the launcher it crashes
#1113 [16:58] <ErwinMC> wait 2 sec
#1114 [16:59] * Telia [webchat@dhcp-wifi-8021x-155-41-80-63.bu.edu] has joined #minecrafthelp
#1115 [16:59] <ErwinMC> so
#1116 [16:59] <ErwinMC> if i click on the launcher its ok
#1117 [16:59] <ErwinMC> but if i click on play i need to wait and then it says that is crashed
#1118 [17:00] <Aimbqt> try the old launcher
#1119 [17:01] <ErwinMC> how?
#1120 [17:01] <Telia> I am wanting to download minecraft on my new computer however, I have forgotten my password. When i ask to reset my password, I do not get an email. I know that my email is correct because I have an opened mojang verification email from 2012 and this was the only email I signed up with. Please help.
#1121 [17:02] * joeruss [webchat@pool-108-46-237-114.nycmny.fios.verizon.net] has joined #minecrafthelp
#1122 [17:02] <joeruss> what do I do if I cant remember what my account is
#1123 [17:02] <joeruss> but I have previously downloaded it
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#1128 [17:28] * Louis [webchat@host86-136-81-34.range86-136.btcentralplus.com] has joined #minecrafthelp
#1129 [17:28] <Louis> Game crashes upon launch
#1130 [17:39] <SirEvolution> Hello, So I Bought Minecraft Java Edition and tried to log into my account on Minecraft.net but when I clicked the login button it would turn black but nothing would happen. I would refresh the page, Close the the browser and open a new tab and yet I didn't work please help.
#1131 [17:50] * Guillo [webchat@hfc-181-139-104-255.une.net.co] has joined #minecrafthelp
#1132 [17:52] <Guillo> Hello, when I start a new world in version 1.14.3 (with optifine) I play with the feeling of having lag (as if I had a bad connection in a multiplayer server), where I hit entities and move slowly, pick blocks, remove them and It takes a few seconds to throw the item, my FPS are stable, I do not know how to solve the problem
#1133 [18:00] * VagkoutsGR [webchat@77.49.150.67.dsl.dyn.forthnet.gr] has joined #minecrafthelp
#1134 [18:00] <VagkoutsGR> Hello
#1135 [18:01] <VagkoutsGR> I cant log in to my mc account
#1136 [18:05] * Guillo [webchat@hfc-181-139-104-255.une.net.co] has quit. (Quit: webchat.esper.net)
#1137 [18:10] * david [webchat@c-73-212-5-7.hsd1.md.comcast.net] has joined #minecrafthelp
#1138 [18:11] * david is now known as Guest25659
#1139 [18:12] <Guest25659> so i still have a old minecraft account and im trying to get the windows 10 version for the xbox companion on pc. i dont remember the email at all tho i remember the minecraft name tho HELP
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#1141 [18:21] * Patrickbob48 [webchat@71-95-43-158.dhcp.rvsd.ca.charter.com] has joined #minecrafthelp
#1142 [18:22] <Patrickbob48> Everytime I join a server or play single player my bar auto scrolls so I can't select anything
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#1144 [18:28] * jockovic [webchat@c-97a6d954.87873-0-757473696b74.bbcust.telenor.se] has joined #minecrafthelp
#1145 [18:28] <jockovic> cant log in on my account
#1146 [18:29] <jockovic> bought it in 2012 and got a mail that it migrated so dunno how to log in
#1147 [18:29] <webrosc> jockovic, you will need to contact Mojang for help there
#1148 [18:29] <webrosc> ??> jockovic mojang/email
#1149 [18:29] <jockovic> oh okej ty
#1150 [18:29] <Absol> jockovic: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1151 [18:29] <Absol> jockovic: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1152 [18:29] <Absol> jockovic: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
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#1154 [18:36] * Toddo [webchat@190.58.17.59] has joined #minecrafthelp
#1155 [18:36] <Toddo> hellp
#1156 [18:36] <webrosc> ??> Toddo ask
#1157 [18:37] <Absol> Toddo: Please don't ask to ask or just say "I need help" - just ask your question or state what you need help with, and be as specific as possible.
#1158 [18:37] <Absol> Toddo: If you are unsure if the question is appropriate, just ask it and you will be informed if it is not.
#1159 [18:38] <Toddo> ok thank u
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#1161 [18:39] <Toddo> My aunt bought me mc and forwared the confirmation email where they said all u have to do is create a profile
#1162 [18:39] * LordJohnny8656 [webchat@cpe-74-69-250-146.maine.res.rr.com] has joined #minecrafthelp
#1163 [18:40] <Toddo> I followed the instructions and now i am at the point where they say choose a username and everytime it says could not create profile or too many redempton attempts
#1164 [18:40] <webrosc> did she buy you an account, or a giftcode for the game?
#1165 [18:40] <Toddo> she bought minecraft itself and gave me the account
#1166 [18:41] <LordJohnny8656> Hello, I'm Having an issue that I have Minecraft on PC I Have the Game Open and I have a full fledged Account on it, But when I open the Website it says I do Not Own Minecraft on my Mojang Accoutn can umm, I have help here?
#1167 [18:41] <webrosc> Toddo, ah i see, ok you may've triggered an anti bot lockout from trying too many names, wait atleast an hour without trying to login or make an account then try again
#1168 [18:42] <webrosc> LordJohnny8656, then you are logging into the wrong account
#1169 [18:42] <Toddo> ok but why cant i choose any names
#1170 [18:42] <webrosc> Toddo, they maybe taken already, there are many millions of players already with taken names
#1171 [18:42] <LordJohnny8656> I'm Not because I'm looking at my Settings my minecraft looks like it's linked to my Xbox and Not Mojang.
#1172 [18:43] <Toddo> I tried everything i swear but ill wait although i doubt thats the issue
#1173 [18:43] <webrosc> LordJohnny8656, when you say minecraft on PC you mean the java version?
#1174 [18:43] <webrosc> or windows 10 version?
#1175 [18:43] <Toddo> i saw something saying they can locate the account with a payment id or sum do yall have permission to do that?
#1176 [18:44] <LordJohnny8656> No I Bought it off the Windows menu on my Compputer I'm not even sure at this Point I think it's Java
#1177 [18:44] <webrosc> Toddo, this is a community chat, we can not look at accounts
#1178 [18:44] <Toddo> ok thanks alot
#1179 [18:44] <webrosc> LordJohnny8656, then hats the issue, the mojang account is for the java version
#1180 [18:44] <Toddo> peace
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#1182 [18:44] <Cacto> Hi, sorry to bother yous. I have activated my account, bought the game, all that good stuff. I can log into my mojang account, but whenever i try to log into minecraft.net or the client it wont let me log in. I have the java version, bought less than an hour ago.
#1183 [18:45] <LordJohnny8656> So I would have to re-pay for the game if I am to Link it with Mojang?
#1184 [18:45] <webrosc> LordJohnny8656, yes because thats for a different game, the windows 10 version uses xbox accounts to login for online, java version uses mojang accounts, they do not cross
#1185 [18:45] <LordJohnny8656> Alright thank you.
#1186 [18:46] * bradmacey [webchat@76-232-83-186.lightspeed.mssnks.sbcglobal.net] has joined #minecrafthelp
#1187 [18:46] <webrosc> Cacto, what exactly do you mean it won't let you in
#1188 [18:46] <bradmacey> hello?
#1189 [18:46] <webrosc> Cacto, were you previously pirating the game before you paid for it?
#1190 [18:47] <bradmacey> I need help migrating my account
#1191 [18:47] <webrosc> bradmacey, contact Mojang
#1192 [18:47] * Cacto [webchat@80.233.45.252] has quit. (Quit: webchat.esper.net)
#1193 [18:47] <bradmacey> I have
#1194 [18:47] <bradmacey> But is there anything I can do?
#1195 [18:47] <webrosc> then wait for them to reply, like the welcome message stated when you joined this chat
#1196 [18:48] <bradmacey> but i need help please!!!!
#1197 [18:48] <bradmacey> I'm an og beta user and I don't know how to migrate
#1198 [18:48] <bradmacey> its dumb!
#1199 [18:48] <webrosc> and this is a community support channel, we are NOT Mojang
#1200 [18:48] <webrosc> wait for them to reply
#1201 [18:48] <bradmacey> hey mojang
#1202 [18:49] <bradmacey> so how much do you get paid?
#1203 [18:49] <webrosc> ?? info/volunteer
#1204 [18:49] <Absol> info/volunteer: The people in this channel offering assistance have no affiliation with Mojang, and are volunteering their time.
#1205 [18:49] <bradmacey> like do you get free minecraft?
#1206 [18:49] <bradmacey> come on
#1207 [18:49] <bradmacey> i know you are in kahoots with notch
#1208 [18:50] <webrosc> notch sold Mojang years ago and has NOTHING to do with Mojang or minecraft
#1209 [18:50] <webrosc> Microsoft own Mojang
#1210 [18:50] <bradmacey> so are you in cahoots with bill?
#1211 [18:51] <webrosc> a rich guy who does alot for xharity and only owns MS due to the shares he owns and doesn't comtrol the company anymore?
#1212 [18:51] <bradmacey> yeah him
#1213 [18:51] <webrosc> you really need to catch up on your tech news
#1214 [18:52] <webrosc> either way, we can not help you
#1215 [18:52] <bradmacey> well im best friends with steve jobs, so i would know
#1216 [18:52] <bradmacey> and he definitely didn'
#1217 [18:52] <bradmacey> die
#1218 [18:53] <bradmacey> ./kill webtrosc
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#1221 [18:54] <webrosc> !kick blah
#1222 [18:54] * Absol kicked blah from #minecrafthelp (Reason: lah :You have been removed from this channel)
#1223 [18:55] <webrosc> seems my hexchat buttons are messed up :/
#1224 [18:56] * blah [webchat@cpc95042-newt40-2-0-cust88.19-3.cable.virginm.net] has joined #minecrafthelp
#1225 [18:57] <webrosc> !k
#1226 [18:57] <blah> a
#1227 [18:58] <webrosc> !k
#1228 [18:58] <webrosc> !k blah
#1229 [18:58] <webrosc> !kick blah
#1230 [18:58] * Absol kicked blah from #minecrafthelp (Reason: lah :You have been removed from this channel)
#1231 [18:58] <webrosc> :/ stupid hexchat
#1232 [18:59] <webrosc> !kick webrosc
#1233 [18:59] * Absol kicked webrosc from #minecrafthelp (Reason: ebrosc :You have been removed from this channel)
#1234 [19:00] * webrosc [~webrosc@cpc95042-newt40-2-0-cust88.19-3.cable.virginm.net] has joined #minecrafthelp
#1235 [19:07] * Duke_Matt [webchat@c-67-177-220-75.hsd1.co.comcast.net] has joined #minecrafthelp
#1236 [19:08] <Duke_Matt> Hi I'm having trouble logging in. I've tried logging in the last 2 day just to recieve the invalid username or password message.
#1237 [19:08] <webrosc> ??> Duke_Matt tools/hjt
#1238 [19:08] <Absol> Duke_Matt: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1239 [19:08] <Absol> Duke_Matt: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1240 [19:09] * Cacto [webchat@80.233.45.252] has joined #minecrafthelp
#1241 [19:10] <Duke_Matt> https://paste.ubuntu.com/p/qwbZM7vqNX/
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#1243 [19:11] * Cole [webchat@173.86.88.37] has joined #minecrafthelp
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#1245 [19:13] <webrosc> ??> Duke_Matt info/mcleaks
#1246 [19:13] <Absol> Duke_Matt: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#1247 [19:13] <Absol> Duke_Matt: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#1248 [19:13] <Cacto> Hey, so Im back. Still cant log in through my client (says invalid user n password) or minecraft net (the page doesnt load further from the login screen, doesn even budge. captcha shows sometimes). Ive restarted my computer, reinstalled the client but still nothing. I can log in from my friends computer, as well as my phone where i bought the game
#1249 [19:13] <Cacto> (java version, not google play) but not from my laptop.
#1250 [19:13] * Xiv [webchat@173.86.88.37] has joined #minecrafthelp
#1251 [19:14] <Xiv> Hey, I had a couple issues with my internet WHILE im connected to a minecraft realm
#1252 [19:14] <webrosc> Cacto, were you previously pirating the game before you paid for it?
#1253 [19:14] <Cacto> nope
#1254 [19:14] <webrosc> i did ask you earlier but you suddently left
#1255 [19:14] <webrosc> ??> Cacto tools/hjt
#1256 [19:14] <Absol> Cacto: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1257 [19:15] <Absol> Cacto: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1258 [19:18] <Cacto> https://paste.ubuntu.com/p/9dqnQbsWNh/
#1259 [19:19] <webrosc> so cacto, i ask again, did you previously pirate the game?
#1260 [19:19] <Cacto> im sorry yeah i did
#1261 [19:19] <Cacto> i wanted to try it, but i bought it
#1262 [19:20] <webrosc> it wouldn't saved so much time if you didn't lie to start as i could've just given you a fix right away, not go throught the whole HJT stuff, and minecraft has a demo
#1263 [19:20] <webrosc> Cacto, You need to clean your HOSTs file, To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#1264 [19:20] <webrosc> Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#1265 [19:21] <webrosc> remove all lines related to Mojang from the file
#1266 [19:21] <webrosc> then when done change your minecraft password too
#1267 [19:25] * Cole [webchat@c-73-22-97-13.hsd1.il.comcast.net] has joined #minecrafthelp
#1268 [19:26] <Cole> Hi i was playing last night when my game randomly froze and crashed now everytime I start the game backup it either freezes on the mojang screen or when i get in to click on realms it also freezes I've restarted my pc, uninstalled and reinstalled minecraft and java both from my pc
#1269 [19:31] <Cacto> thank you my dude <33333
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#1271 [19:32] * Max_Thakur [webchat@104.223.97.2.static.quadranet.com] has joined #minecrafthelp
#1272 [19:32] <Max_Thakur> Hello
#1273 [19:32] * Steph_ [webchat@65.167.47.253] has joined #minecrafthelp
#1274 [19:32] <Max_Thakur> I can't login to minecraft.net or my launcher
#1275 [19:33] <webrosc> ??> Max_Thakur tools/hjt
#1276 [19:33] <Absol> Max_Thakur: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1277 [19:33] <Absol> Max_Thakur: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1278 [19:33] <Steph_> hello, how do I return Minecraft. I just bought it 1 hour ago and sent an email for help, but I would like to do it now.
#1279 [19:33] <Cole> Hi i was playing last night when my game randomly froze and crashed now everytime I start the game backup it either freezes on the mojang screen or when i get in to click on realms it also freezes I've restarted my pc, uninstalled and reinstalled minecraft and java both from my pc
#1280 [19:33] <Max_Thakur> Its an error related to the auth sever
#1281 [19:33] <Max_Thakur> server*
#1282 [19:33] <webrosc> ??> Cole av/adwcleaner
#1283 [19:34] <Absol> Cole: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#1284 [19:34] <Absol> Cole: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1285 [19:34] <webrosc> Max_Thakur, do as Absol asked
#1286 [19:34] <webrosc> Steph_, you will have to wait for Mojang to reply to your mail
#1287 [19:34] <Steph_> is there anyway you guys can help with that? Mojang takes forever to reply I heard and they might not let me return
#1288 [19:34] <Max_Thakur> Absol https://paste.ubuntu.com/p/MbFfgVDKt6/
#1289 [19:35] <webrosc> Steph_, Please see this article: https://help.mojang.com/customer/portal/articles/1218766-can-only-play-minecraft-demo if you are only able to play the Demo after having purchased the game. other than that we can't help
#1290 [19:36] <Cole> done
#1291 [19:36] * Steph_ [webchat@65.167.47.253] has quit. (Client Quit)
#1292 [19:36] <webrosc> Cole, now try playing
#1293 [19:36] <webrosc> ??> Max_Thakur av/avg
#1294 [19:36] <Absol> Max_Thakur: AVG's antivirus program is known to interfere with Minecraft's self-update process. You will have to disable AVG for Minecraft to update itself properly. To do so see the instructions here: https://support.avg.com/SupportArticleView?l=en&urlName=Disable-AVG-Antivirus
#1295 [19:36] <Absol> Max_Thakur: Alternatively, use a different AV program, such as Malwarebytes; see ?? av/malwarebytes for more information.
#1296 [19:36] <Xiv> Hello, when I connect to a minecraft realm my internet pretty much quits on me on all devices. It recovers the second I disconnect from the realm. Any thoughts?
#1297 [19:37] <webrosc> Xiv, contact your ISP
#1298 [19:37] <Xiv> Okay
#1299 [19:37] * Xiv [webchat@173.86.88.37] has quit. (Quit: webchat.esper.net)
#1300 [19:37] <Max_Thakur> Okay, thanks!
#1301 [19:37] <webrosc> Max_Thakur, also disable your VPN
#1302 [19:37] <webrosc> if it is disabled, remove it
#1303 [19:38] <Max_Thakur> Okay!
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#1306 [19:45] <raze> i'm still having the same problem if anyone remembers me
#1307 [19:52] * bangagon [webchat@mobile-107-77-232-153.mobile.att.net] has joined #minecrafthelp
#1308 [19:52] <bangagon> hi
#1309 [19:53] <bangagon> notice me
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#1312 [20:01] * Aleesa [webchat@pool-100-0-115-7.bstnma.fios.verizon.net] has joined #minecrafthelp
#1313 [20:02] <Aleesa> I need help with my game not working
#1314 [20:05] * Aleesa [webchat@pool-100-0-115-7.bstnma.fios.verizon.net] has quit. (Client Quit)
#1315 [20:05] * Brandon [webchat@ool-43562815.dyn.optonline.net] has joined #minecrafthelp
#1316 [20:05] * DarkNoddy [~mordi@ti0020a400-0893.bb.online.no] has joined #minecrafthelp
#1317 [20:06] <Brandon> Hello
#1318 [20:06] <Brandon> I'm having a problem getting minecraft to load
#1319 [20:06] <Brandon> Every time I click "play", minecraft loads about 90% and freezes completely
#1320 [20:13] * Brandon [webchat@ool-43562815.dyn.optonline.net] has quit. (Quit: webchat.esper.net)
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#1323 [20:25] * Bryn [webchat@default-rdns.vocus.co.nz] has joined #minecrafthelp
#1324 [20:25] <Bryn> hi
#1325 [20:26] <Bryn> I am needing help accessing my account
#1326 [20:26] <Bryn> i havnt played in a few years but it wont send me a reset password email
#1327 [20:26] <webrosc> Bryn, contact Mojang for help there
#1328 [20:27] <Bryn> i have but it says they are still replying to emails from May! Does that mean they wont get to me for a couple of months still?
#1329 [20:27] <webrosc> it means you will get a reply when Mojang reply
#1330 [20:28] <Bryn> pretty bad service seeing as i paid for their gamer
#1331 [20:28] <Bryn> can microsoft so anyth8ng?
#1332 [20:29] <webrosc> yeah its terrible a small support department who receives millions of emails can't reply in seconds and need time off for holidays and illness
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#1336 [20:46] * hayden360flip [webchat@52-128-53-116.ptr.nxlink.com] has joined #minecrafthelp
#1337 [20:46] <hayden360flip> can i change my birthdate?
#1338 [20:47] * Lionel [webchat@172.58.45.75] has joined #minecrafthelp
#1339 [20:47] <webrosc> who don't you like the day you were born? sure your parents wouldn't like to change it as its a special day for them too
#1340 [20:47] <webrosc> why?*
#1341 [20:49] <Lionel> Hey, so I have a Minecraft account. And old one. And I login and everything is right. But I have to put in security questions. And I don’t know them, And I also don’t remember my old emails password. So I don’t know what to do
#1342 [20:49] <webrosc> Lionel, contact Mojang
#1343 [20:49] <Lionel> I have, twice.
#1344 [20:50] <webrosc> then wait for them to reply
#1345 [20:50] <Lionel> Ok
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#1347 [20:51] * Joe_Shmoe [webchat@c-73-240-186-93.hsd1.or.comcast.net] has joined #minecrafthelp
#1348 [20:52] <Joe_Shmoe> Minecraft still works in windows 7 correct? It's been awhile and I only see windows 10 downloads
#1349 [20:53] * dude [webchat@ip72-192-18-211.ri.ri.cox.net] has joined #minecrafthelp
#1350 [20:53] <dude> My game crashes when i try to run it
#1351 [20:53] <hayden360flip> webrosc i didnt put the right date when i made the account
#1352 [20:53] <webrosc> yeah. minecraft.net, the java version
#1353 [20:53] <hayden360flip> im 15 on july 12
#1354 [20:54] <Joe_Shmoe> alright web thanks
#1355 [20:54] <Joe_Shmoe> I'm outie
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#1358 [20:54] <webrosc> hayden360flip, how did you manage to forget your birthday to put in the wrong one? anyway, jokes aside, contact Mojang
#1359 [20:54] <hayden360flip> haha ok
#1360 [20:54] <hayden360flip> i made the account when i was like 8
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#1364 [21:07] <carter_2356> whenever i reset my password and try the new password it doesnt work
#1365 [21:08] * _cad [webchat@burlon0309w-lp140-02-69-158-132-168.dsl.bell.ca] has joined #minecrafthelp
#1366 [21:08] <_cad> cannot log in
#1367 [21:09] * Ryan9 [webchat@185.86.160.18] has joined #minecrafthelp
#1368 [21:09] <Ryan9> Hello
#1369 [21:09] <_cad> hi
#1370 [21:09] * RAIV [webchat@123.cpe-186-70-248.gye.satnet.net] has joined #minecrafthelp
#1371 [21:09] <_cad> can u help
#1372 [21:09] <Ryan9> In Minecraft there is a server called LifeBoat I play on IPad
#1373 [21:10] * _cad [webchat@burlon0309w-lp140-02-69-158-132-168.dsl.bell.ca] has quit. (Client Quit)
#1374 [21:10] <Ryan9> People can see my chat but I can’t see theirs idk why
#1375 [21:11] <Ryan9> How can I help you cad
#1376 [21:11] * YogzOG [webchat@ip72-211-131-193.tc.ph.cox.net] has joined #minecrafthelp
#1377 [21:11] <YogzOG> I am trying to give my minecraft more ram and when I go through the JVM arguments it is still locked at 1GB of ram, it acts like something is limiting it
#1378 [21:12] <YogzOG> Anyone got advice on what I should do?
#1379 [21:12] <Ryan9> I’m too stupid for this
#1380 [21:12] <Ryan9> Can u help me?
#1381 [21:13] <Ryan9> There is a minecraft server called LifeBoat at first it was just fine but couple of monthes later I realized that people can see my chat but I can’t see theirs
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#1384 [21:14] <RAIV> hey, can someone tell me how to fix an error, i tried to play minecraft but when i press the buttom play in the launcher, when the progress bar download is advanced, it gives me an error
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#1387 [21:16] * Marcus [webchat@cpe-76-94-173-207.socal.res.rr.com] has joined #minecrafthelp
#1388 [21:17] <Marcus> No route to host error
#1389 [21:17] <Marcus> please help
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#1391 [21:18] <TylerT> I have 2 accounts bought mc on 1 and want the name from the other but I don't remember th email used from the one
#1392 [21:18] <TylerT> the one I want the user name is Called OrbitPrime
#1393 [21:26] * lumi [webchat@bzq-79-177-70-60.red.bezeqint.net] has joined #minecrafthelp
#1394 [21:26] <lumi> hello?
#1395 [21:28] <RAIV> hi
#1396 [21:30] <lumi> hey raiv
#1397 [21:30] <lumi> i have a question
#1398 [21:30] * Xesjah [webchat@ool-4352b0c0.dyn.optonline.net] has joined #minecrafthelp
#1399 [21:30] <RAIV> yep, what's it
#1400 [21:30] <Xesjah> Hello?
#1401 [21:30] <RAIV> hi
#1402 [21:30] <Xesjah> Hey, I had an olllld minecraft account that didnt have an email
#1403 [21:30] <Xesjah> I sent a ticket to mojang about recovering it, how long do you think it will take for them to answer lol
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#1405 [21:30] * T_Har02 [webchat@75-129-7-78.dhcp.mdsn.wi.charter.com] has joined #minecrafthelp
#1406 [21:30] <Xesjah> it says their answering requests from May LOL
#1407 [21:31] <RAIV> there's one post that they published that says that actually they are replying to the emails of may
#1408 [21:31] <lumi> i keep on getting emails about passward resets but i never requested them
#1409 [21:31] <T_Har02> hey so I have a minecraft account on my xbox one, but dont know how to sign into it on PC
#1410 [21:31] <lumi> t har i know how to sign in
#1411 [21:32] <T_Har02> sweet
#1412 [21:32] <lumi> u need to download the xbox app
#1413 [21:32] <lumi> on pc
#1414 [21:32] <lumi> and from there u can play minecraft
#1415 [21:32] * Xesjah [webchat@ool-4352b0c0.dyn.optonline.net] has quit. (Client Quit)
#1416 [21:32] <T_Har02> the companion app or a seperate xbox app
#1417 [21:32] <lumi> yes companion app
#1418 [21:32] * Absol kicked RAIV from #minecrafthelp (Reason: AIV :Stop spamming)
#1419 [21:32] * Absol kicked lumi from #minecrafthelp (Reason: umi :Stop spamming)
#1420 [21:32] * Absol kicked T_Har02 from #minecrafthelp (Reason: _Har02 :Stop spamming)
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#1423 [21:34] <MrDsatter> Hello. My account says it has been migrated already but I have no idea how or where.
#1424 [21:34] <RAIV> tf, why you kicked me?
#1425 [21:34] <MrDsatter> I played on my account about 6 months ago with no problem and now I cannot login or find what email it is registered under
#1426 [21:35] <RAIV> well, MrDsatter you changed your nickname login to email login?
#1427 [21:35] <MrDsatter> im not sure what you mean
#1428 [21:36] <MrDsatter> I think I did
#1429 [21:36] * Joker_Insane [webchat@c-ca4ae455.510-6-64736c10.bbcust.telenor.se] has joined #minecrafthelp
#1430 [21:36] <MrDsatter> but im not sure what email its under
#1431 [21:36] <MrDsatter> the email I would use had a different account on it
#1432 [21:36] <MrDsatter> so I took the account off
#1433 [21:36] * Joker_Insane [webchat@c-ca4ae455.510-6-64736c10.bbcust.telenor.se] has quit. (Client Quit)
#1434 [21:36] <MrDsatter> and now it says that the email still has an account to it but it doesnt
#1435 [21:37] <MrDsatter> and my actual account is mia
#1436 [21:37] <RAIV> mmm, i mean, before, you could log in with the nickname but now you need to log with the email
#1437 [21:37] <MrDsatter> right
#1438 [21:38] <RAIV> try to use all the emails that you remember you used, even in minecraft or not, but try to log woth each email with the properly password
#1439 [21:38] * T_Har [webchat@75-129-7-78.dhcp.mdsn.wi.charter.com] has joined #minecrafthelp
#1440 [21:39] <T_Har> hi I have an xbox minecraft account and am wondering how to access it on PC
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#1442 [21:41] <RAIV> i think you cant, theres "different" games of minecraft
#1443 [21:41] <RAIV> the oc is different than the xbox launcher
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#1445 [21:43] * Andrio smacks Absol.
#1445 [21:44] <Andrio> T_Har, do you own Minecraft on Xbox?
#1446 [21:45] <Donovan> every time i try to log in it says invalid username or password and the log in button on the website button dosent even work can anyone help
#1447 [21:46] <T_Har> yes Andrio
#1448 [21:46] * Reed [webchat@host-66-128-245-71.united.net] has joined #minecrafthelp
#1449 [21:47] <Reed> Hey, I was wondering if anyone has the resources to help me with a login issue. I made the account years ago and cannot remember the email OR password I used for my account.
#1450 [21:47] * xurge [webchat@cpe-120-156-91-47.qb04.qld.asp.telstra.net] has joined #minecrafthelp
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#1452 [21:48] <xurge> I have just brought Minecraft and have not been successful in making a new world without a crash. When I press make world the screen freezes then doesn't respond. The same can happen on the loading screen before the menu page.
#1453 [21:49] <RAIV> an error brings up to me when i try to play minecraft, it say's me that: Failed to download file. Name: patchy-1.1.jar
#1454 [21:51] * Connor [webchat@184-155-184-39.cpe.cableone.net] has joined #minecrafthelp
#1455 [21:51] <Andrio> T_Har, then unfortunately yon can't access it on PC, unless you buy that version separately
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#1461 [22:03] * Kingdomvelvet [webchat@68.168.115.52] has joined #minecrafthelp
#1462 [22:04] <Kingdomvelvet> Hello
#1463 [22:04] <Kingdomvelvet> I'm having issues logging in on both minecraft.net and the launcher, but only on my main pc
#1464 [22:05] <Kingdomvelvet> II also own a surface pro, and on that one, everything works fine
#1465 [22:05] * HannaH [webchat@107-194-186-100.lightspeed.jcsnms.sbcglobal.net] has joined #minecrafthelp
#1466 [22:06] <HannaH> Hi! When I log into my account I am being told that I haven't bought the game, but I bought it years ago.
#1467 [22:07] * siobhan [webchat@5e07ecc9.bb.sky.com] has joined #minecrafthelp
#1468 [22:07] <siobhan> I forgot my username..
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#1476 [22:27] * v [webchat@136.49.198.204] has joined #minecrafthelp
#1477 [22:27] <v> minecraft will not download it's just staying in one spot
#1478 [22:28] * v is now known as Guest2709
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#1481 [22:32] <Frostyne> Hello?
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#1486 [23:11] <needhelp> need help with a crash report that keeps occuring: mouseClicked event handler
#1487 [23:11] <needhelp> java.lang.IllegalStateException: failed to create a child event loop
#1488 [23:12] <Shadowringa> Hello, I've been having a problem with Villagers. for some of them when I click on them to trade it will click out of it on its own.
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#1492 [23:21] <JAM> HELLOOOO so like I just got the game about an hour ago, running windows 10, 16gbram i5 intel,every time I open launcher and PLAY the game, it says???
#1493 [23:21] * cookie [webchat@174-141-206-146.fttp.usinternet.com] has quit. (Client Quit)
#1494 [23:21] <JAM> ERROR Game crashed
#1495 [23:21] <JAM> An unexpected issue occurred and the game has crashed. We’re sorry for the inconvenience." and all my other higher frame requiring games run perfect
#1496 [23:21] <JAM> what can I do to troubleshoot or some???
#1497 [23:23] <needhelp> hi
#1498 [23:24] <needhelp> i used to have that error
#1499 [23:24] <needhelp> go to installations
#1500 [23:24] <needhelp> click +new
#1501 [23:24] <needhelp> rename and create a new installation
#1502 [23:24] <needhelp> then press play next to it
#1503 [23:24] <needhelp> hope that helps :)
#1504 [23:27] <JAM> thank you! I will try that rn
#1505 [23:31] <JAM> NA, same problem and I tried downloading 4 other versions too
#1506 [23:33] * ODH [webchat@cpe-101-164-205-168.hhui-cr-001.ken.nsw.bigpond.net.au] has joined #minecrafthelp
#1507 [23:33] <ODH> I can not remember my username.
#1508 [23:34] <ODH> And I can't login without knowing what it is.
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#1511 [23:37] <ODH> Does anyone know what I should do?
#1512 [23:51] <JAM> idonot
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