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#9 [00:43] <Gerves> Unable to update minecraft native launcher
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#11 [00:49] * callie [webchat@ip68-7-122-169.sd.sd.cox.net] has joined #minecrafthelp
#12 [00:50] <callie> any solutions to the error "io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed out: no further information"? already disabled the firewalls
#13 [01:04] * Gordon [webchat@47-33-241-216.dhcp.unas.mo.charter.com] has joined #minecrafthelp
#14 [01:04] <Gordon> hello
#15 [01:05] <Gordon> I have a big problem
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#19 [01:28] * Cero [webchat@42.188.198.216] has joined #minecrafthelp
#20 [01:29] <Cero> Hi guys I need help with buying Minecraft, my paypal wallet contains 27.07$ but i cant make payment with the wallet
#21 [01:29] <Cero> it requires me to pay only with card even when i use paypal
#22 [01:38] <Cero> It says "unavailable for this payment" and it greys out, on the option to pay using Paypal Wallet
#23 [01:39] <Cero> The reason why I pay with the PP wallet is because my card is debit and my debit also couldn't go through using PayPal to pay.
#24 [01:46] * Ryan1 [webchat@cpe-45-50-35-159.socal.res.rr.com] has joined #minecrafthelp
#25 [01:47] <Ryan1> hello i need help with this bug ive had forever his a screenshot of the problem https://gyazo.com/d00e00002469a6016565fc36cf10edc1
#26 [01:48] <Ryan1> nvm i firgured out how to fix it
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#30 [02:21] * dollie [webchat@8ta-147-215-215.telkomadsl.co.za] has joined #minecrafthelp
#31 [02:24] <dollie> Hi , ime trying to buy the game , i have an acc and made a new acc , but when ime at login screen i type all my details hit "log in " button and nothing happens , no error code noting i simply just cant get past that screen, my ad block is switched off , cant think what else it can be .
#32 [02:52] * liv [webchat@cpe-101-164-28-37.cxui-cr-103.cht.nsw.bigpond.net.au] has joined #minecrafthelp
#33 [02:52] <liv> the minecraft site will not let me purchase the game
#34 [02:55] * liv [webchat@cpe-101-164-28-37.cxui-cr-103.cht.nsw.bigpond.net.au] has quit. (Client Quit)
#35 [02:55] * liv [webchat@cpe-101-164-28-37.cxui-cr-103.cht.nsw.bigpond.net.au] has joined #minecrafthelp
#36 [02:55] <liv> the minecraft site will not let me purchase the game
#37 [02:57] * Vinn [webchat@110.159.19.152] has joined #minecrafthelp
#38 [02:57] <Vinn> Hello
#39 [02:57] <Vinn> Can i run minecraft 1:14 on intel r hd graphics family?
#40 [02:57] * flynn [webchat@103-8-141-54.nownz.co.nz] has joined #minecrafthelp
#41 [02:58] <Vinn> hey
#42 [02:58] <flynn> hi, how and where do i buy/make a server me and my mates can play on?
#43 [02:58] <Greymagic27> ??> dollie tools/hjt
#44 [02:58] <Absol> dollie: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#45 [02:58] <Absol> dollie: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
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#48 [02:59] <Greymagic27> flynn, You can buy a realm, rent a server or have a go at creating your own server. Realms is the easiest option
#49 [02:59] <flynn> ok
#50 [03:00] <flynn> how much does it cost
#51 [03:00] <flynn> it says it isnt compatible with my client
#52 [03:00] <flynn> even tho it is the latest version
#53 [03:00] <Greymagic27> What minecraft edition are you using?
#54 [03:01] <flynn> my bad, i think i was on the snapshot version
#55 [03:01] <flynn> re trying now
#56 [03:02] <flynn> ok works thanks
#57 [03:03] * rasbutass12352 [webchat@broadband.actcorp.in] has joined #minecrafthelp
#58 [03:03] <rasbutass12352> I am not able to login through the launcher
#59 [03:03] <Greymagic27> rasbutass12352, Hey. What does it say when you try?
#60 [03:04] <flynn> how do i rent a server
#61 [03:04] <flynn> i think i mighet perfer that over a realm
#62 [03:04] <rasbutass12352> sorry make sure you are online and try again
#63 [03:04] <Greymagic27> flynn, I'd look around the internet. Server.pro has been quite good when I used it, and they offer a free server to try it out
#64 [03:04] <Greymagic27> ??> rasbutass12352 tools/hjt
#65 [03:05] <Absol> rasbutass12352: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#66 [03:05] <Absol> rasbutass12352: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#67 [03:21] * TheDK33 [webchat@0140400374.0.fullrate.ninja] has joined #minecrafthelp
#68 [03:22] <TheDK33> I need help to migrate my acc but I do not remember anything about it cause its like 6-7 years since I bought the acc
#69 [03:22] <Greymagic27> ??> TheDK33 account/send-email
#70 [03:22] <Absol> TheDK33: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#71 [03:22] <Absol> TheDK33: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
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#73 [03:25] <dollie> https://paste.ubuntu.com/p/6BT38sWdrN/
#74 [03:25] <dollie> Greymagic27 thanx for the help
#75 [03:26] <Greymagic27> ??> dollie win/hosts/edit
#76 [03:26] <Absol> dollie: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#77 [03:26] <Absol> dollie: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#78 [03:26] <Greymagic27> dollie, Remove any line containing the word mojang
#79 [03:35] <dollie> OMG THANK YOU GUYS A MILLION , Greymagic27 Absol ,
#80 [03:35] <Greymagic27> dollie, Change your minecraft password now
#81 [03:38] <dollie> Done , any thing else i need to do before i go ?
#82 [03:38] <dollie> Done , any thing else i need to do before i go ?
#83 [03:40] * dollie [webchat@8ta-147-215-215.telkomadsl.co.za] has left #minecrafthelp
#84 [03:53] * Cold_arrow [webchat@dhcp-089-098-038-112.chello.nl] has joined #minecrafthelp
#85 [03:56] <Cold_arrow> Hi,I was wondering. About how many days does it currently take for a password recovery mail to be send?
#86 [03:57] <Greymagic27> Cold_arrow, It can take up to an hour, if it's already been an hour read this:
#87 [03:57] <Greymagic27> ??> Cold_arrow account/email-missing
#88 [03:57] <Absol> Cold_arrow: If you are not getting emails from Mojang, please read this article for common reasons for that: https://help.mojang.com/customer/portal/articles/542001-cannot-get-mojang-system-emails
#89 [03:57] <Absol> Cold_arrow: Please be aware that emails can take up to two hours to arrive. Some ISP email providers like AOL, Comcast, Gmx and General-purpose email providers like Hotmail have known issues with dropping Mojang emails. If you use one of those, use another provider like Gmail.
#90 [03:57] <Absol> Cold_arrow: If none of this helps, you may need to contact Mojang. If you do, make sure you receive a confirmation email after sending an account support request.
#91 [03:59] * needhelp [webchat@189.47.240.116.sta.dodo.net.au] has quit. (Quit: webchat.esper.net)
#92 [03:59] <Cold_arrow> yeah its been 2 days, i think it has to do with the account migration that i didnt really know about
#93 [03:59] <Greymagic27> Cold_arrow, Give mojang an email::
#94 [03:59] <Greymagic27> ??> Cold_arrow account/send-email
#95 [03:59] <Absol> Cold_arrow: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#96 [03:59] <Absol> Cold_arrow: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#97 [04:00] * jazz0167 [webchat@51.36.76.0] has joined #minecrafthelp
#98 [04:00] <jazz0167> hi
#99 [04:00] <Greymagic27> jazz0167, Hey. How can we help?
#100 [04:01] * flynn [webchat@103-8-141-54.nownz.co.nz] has quit. (Quit: webchat.esper.net)
#101 [04:02] <Cold_arrow> The Transaction ID is part of the issue as well, ive send my support sequest. asking to maybe reset my email. but i cant do anything else really because i no longer have acces to the Transaction ID
#102 [04:02] <jazz0167> i can't found re-set mail on my email account ! what is the solution of this'
#103 [04:02] <Greymagic27> Give them as much info as you can Cold_arrow
#104 [04:02] <Cold_arrow> the account was gifted to me by a friend i no longer have contact with, and it was done through a giftcode
#105 [04:02] <Greymagic27> ??> jazz0167 account/send-email
#106 [04:02] <Absol> jazz0167: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#107 [04:02] <Absol> jazz0167: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#108 [04:04] * Victory61 [webchat@176.88.84.123] has joined #minecrafthelp
#109 [04:04] <Cold_arrow> alright, i was considering that. i did mention in the support ticket that i atleast have acces to my first verification mail and. the "recent" mail of my account being migrated. but thats about it. think that will suffice?
#110 [04:05] <Greymagic27> Cold_arrow, If it doesn't they'll reply with a list of things you need to do to prove the account is yours
#111 [04:05] <Victory61> hespımın
#112 [04:05] <Cold_arrow> allright, thats very good to know
#113 [04:05] <Victory61> şifresini
#114 [04:05] <Victory61> unutum
#115 [04:05] <Victory61> geri alamıyom yardımcı
#116 [04:05] <Victory61> olurmususnuz
#117 [04:06] <Greymagic27> Victory61, English please
#118 [04:06] <Victory61> okey
#119 [04:06] <Cold_arrow> also any guesstimate how long it may take, considering the current backlog?
#120 [04:06] <Cold_arrow> to get a reply i mean
#121 [04:07] <Greymagic27> Cold_arrow, _response
#122 [04:07] <Greymagic27> Ignore that, forgot what PC I'm on
#123 [04:07] <Greymagic27> ??> Cold_arrow account/send-email/wait-time
#124 [04:07] <Absol> Cold_arrow: Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: https://help.mojang.com/customer/portal/articles/359446
#125 [04:07] <Victory61> forget my account password how do I get it back
#126 [04:07] <Greymagic27> ??> Victory61 account/reset-password
#127 [04:07] <Absol> Victory61: If you need to reset your password, head to https://account.mojang.com/password. You will receive an email with password reset instructions inside.
#128 [04:07] <Absol> Victory61: If you use minecraft.net accounts (you use your username to log in), the account now must be migrated first.
#129 [04:08] <Victory61> but I can't get it in my e-mail account I wiped it back
#130 [04:08] <Greymagic27> ??> Victory61 account/send-email
#131 [04:08] <Absol> Victory61: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#132 [04:08] <Absol> Victory61: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#133 [04:09] <Victory61> can i get another e-mail back
#134 [04:09] <Cold_arrow> oooh thank you, i think that will suffice for now. ill go over all the info you've provided and try to get a better understanding
#135 [04:10] <Greymagic27> Victory61, Email mojang and explain the situation to them
#136 [04:10] <Cold_arrow> thanks again, and have a nice day ^ ^
#137 [04:11] <Greymagic27> You as well!
#138 [04:11] <Victory61> ok oun link to me
#139 [04:11] <Greymagic27> Victory61, Look above for how to email mojang
#140 [04:13] <Victory61> ok I'm doing what you say e mail verification gelicek says gelmiyo but
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#145 [04:23] <EatMyDog> I have been playing on my friends realms for a few months and had no problems until he jokingly banned me then re invited me. Ever since I would try to play, but the realms will not show up. On his screen it would show that I was still on the realms. He would have to ban and re invite me for the realms to show up. It has happened a few times and it
#146 [04:23] <EatMyDog> is getting annoying.
#147 [04:25] * Wahoo133 [webchat@cpe-124-187-65-93.qb01.qld.asp.telstra.net] has joined #minecrafthelp
#148 [04:26] * jazz [webchat@51.36.76.0] has joined #minecrafthelp
#149 [04:27] <jazz> i forgot my email and password but i still remember my username how can i log in to my account! ?
#150 [04:28] <Wahoo133> I have recently gained access to my minecraft again however i cannot log into minecraft online. It flat out won't load. When i reset my password i and enter it into minecraft launcher it says Invalid Username or pasword?
#151 [04:29] <EatMyDog> jazz idk. Wahoo133 What platform are you on?
#152 [04:29] <Wahoo133> Java
#153 [04:29] <jazz> who can help me then ?
#154 [04:30] <Wahoo133> i gave my credentials to my mate and he can log in no worries
#155 [04:30] <jazz> i had 3 usernames i can give you all
#156 [04:30] <EatMyDog> There might be a delay before it registers the new username and password, but dont quote me on that. If your online will not load check your internet connection and see if other stuff loads.
#157 [04:31] <EatMyDog> Jazz im not actually a support person im also looking for help, but I think i saw the answer to your question on the FAQ for mojang
#158 [04:31] <Wahoo133> my internet connection is fine and as i said i gave my credentials to my friend right now and it works
#159 [04:32] <Wahoo133> but i cant log in with my credentials or his on my pc
#160 [04:32] <EatMyDog> do you have satelite or dsl, or fiberoptic internet?
#161 [04:32] <Wahoo133> im in aus so i have optic fibre to the node
#162 [04:32] <EatMyDog> Im not sure about the credential thing
#163 [04:33] <EatMyDog> okay thats weird because im on dsl and it loads fine for me.
#164 [04:33] <EatMyDog> Id contact the mojang support email
#165 [04:33] <Wahoo133> its a 4 month wait
#166 [04:35] * Cero [webchat@42.188.198.216] has joined #minecrafthelp
#167 [04:35] <EatMyDog> Shiiii i did not know that.
#168 [04:35] <EatMyDog> Have u searched the faQ
#169 [04:35] <Cero> Hi
#170 [04:35] <EatMyDog> or have u searched google
#171 [04:36] <EatMyDog> hi cero
#172 [04:36] <EatMyDog> r u a support person?
#173 [04:36] * Wahoo133 [webchat@cpe-124-187-65-93.qb01.qld.asp.telstra.net] has quit. (Quit: webchat.esper.net)
#174 [04:36] <Cero> I have an issue with Paypal wallet
#175 [04:36] <jazz> EatMyDog okay thx but another Q. i have not receiving the password reset email why ?
#176 [04:36] <Cero> Nope
#177 [04:36] <EatMyDog> this isnt a good place for that
#178 [04:36] <EatMyDog> its a paypal issue not a minecraft issue
#179 [04:37] <EatMyDog> jazz you might have put a typo in your email check it
#180 [04:38] * john [webchat@cpe-120-148-199-42.vb06.vic.asp.telstra.net] has joined #minecrafthelp
#181 [04:38] * john is now known as Guest44083
#182 [04:39] <Cero> I can pay with PayPal through a credit card, which I don't currently own. However, the option for paying with PayPal Wallet is off limits with "Unavailable for this payment"
#183 [04:39] <EatMyDog> hello john
#184 [04:39] <Guest44083> i hate drestoyed the end gateway portal, theres only one gateway for me but others seem to have 10 to 20, is there a way for me to generate another end city gateway portal?
#185 [04:39] <Guest44083> have"
#186 [04:39] <Cero> Is it paypal that don't allow me to pay with wallet or Minecraft?
#187 [04:39] <EatMyDog> john im sorry to say there is not
#188 [04:39] <Guest44083> ok
#189 [04:39] <Guest44083> thx
#190 [04:39] <EatMyDog> you could check youtube
#191 [04:39] * Guest44083 [webchat@cpe-120-148-199-42.vb06.vic.asp.telstra.net] has quit. (Client Quit)
#192 [04:40] <EatMyDog> loook up destroyed end portal
#193 [04:40] <Cero> EatMyDog Sorry I just tried paying with the PayPal Wallet but it says "Unavailable for this payment" may I ask whether it is paypal that don't allow me to pay with wallet or Minecraft?
#194 [04:44] <Cero> Hello?
#195 [04:45] <EatMyDog> Idk b im just some stoner kid in his room tryina watch some wiz khalifa music videos
#196 [04:45] <EatMyDog> sorry that sounded agressive
#197 [04:46] <EatMyDog> but idk how to fix ur issue
#198 [04:46] <EatMyDog> uWu
#199 [04:48] <Cero> Ah it's alright thanks though
#200 [04:49] <Cero> I already sent this to Mojang Support, but it's a tad bit frustrating cause now my cash is sitting in PayPal Wallet :/
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#203 [04:55] * Wahoo133 [webchat@cpe-124-187-87-19.qb01.qld.asp.telstra.net] has joined #minecrafthelp
#204 [04:55] <Wahoo133> hi i have a very odd issue i cant find how to fix. my friend can log into my account but i cant on my pc
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#213 [05:18] <Gerves> .
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#216 [05:29] <lkgdk> Hi, is there anyway I can find out what account my Minecraft for Windows 10 was redeemed to? Moajng is saying it's redeemed but my only windows 10 account is saying I have to buy it?
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#226 [06:10] * benji [webchat@h217-72-52-206.cust.a3fiber.se] has joined #minecrafthelp
#227 [06:10] <benji> Hi
#228 [06:11] * n9 [webchat@host81-136-50-163.range81-136.btcentralplus.com] has joined #minecrafthelp
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#233 [06:34] * alex0 [webchat@42.95.159.143.dyn.plus.net] has joined #minecrafthelp
#234 [06:34] <alex0> I cant set up a lan game between my pc and my laptop
#235 [06:35] <alex0> keep getting the message "io.netty.channe.abstractchannel$annotatedconnectexception: connection timed out: no further information
#236 [06:36] * Piano [webchat@172-220-091-009.dhcp.chtrptr.net] has joined #minecrafthelp
#237 [06:36] <Piano> Hello?
#238 [06:36] <alex0> yo/
#239 [06:37] <Piano> Hmm, the support email directed me here
#240 [06:37] <alex0> are you looking for support or giving support?
#241 [06:37] <Piano> the former
#242 [06:37] <alex0> same
#243 [06:37] <Piano> Then my guess is there is no one else here.
#244 [06:38] <alex0> you cant see my previous message can you? there was only me until you just joined
#245 [06:38] <Piano> I cannot, the first message I saw was my own, barring the bot posts.
#246 [06:38] <alex0> yeah no worries, im trying to connect a lan game but it wont connect
#247 [06:38] <alex0> whats your issue?
#248 [06:38] <Piano> Fraudulent account access
#249 [06:39] <alex0> ouch
#250 [06:39] <Piano> I was looking to grab the IP address of the user who did it.
#251 [06:39] <alex0> i hope you get that sorted
#252 [06:39] <alex0> i wouldnt know how to begin with that but they may not be able to tell you due to gdpr reasons
#253 [06:39] <Piano> But since it claims that Mojang is running months behind, I fear that I won't be able to take action on it, or confirm the source until its far too late.
#254 [06:39] <Piano> Well nothing I can do about that I suppose.
#255 [06:40] <alex0> dont you have any way of sutting it down from your side, blocking your account or something?
#256 [06:40] <Piano> I haven't played Minecraft in several years, so deleting the account is probably the best option.
#257 [06:40] <Piano> I had just hoped to grab the IP before that actually happened
#258 [06:40] <alex0> i would reset yuour passwordsas well
#259 [06:40] <Piano> Way ahead of you.
#260 [06:40] <alex0> better be safe than sorry etc
#261 [06:41] <Piano> Also checked the email associated with the account to see if there had been any alternative access.
#262 [06:41] <alex0> as a guess, it could be someone you logged in to your account on their device at some point
#263 [06:41] <Piano> And there hasn't so I assume there is some sort of vulnerability on the Mojang.net website or the client itself.
#264 [06:41] <Piano> No malware on my computer of course.
#265 [06:41] <alex0> way too technical for me already hahaha. you seem to be dealing with it though
#266 [06:42] <alex0> still a worry none the less
#267 [06:42] <Piano> True.
#268 [06:42] <alex0> you wouldnt have any idea whats going on when i get this:
#269 [06:42] <alex0> keep getting the message "io.netty.channel.abstractchannel$annotatedconnectexception: connection timed out: no further information
#270 [06:42] <alex0> i havent a clue and the forums and web searches leaving me scratching my head hahaha
#271 [06:43] <Piano> Not without actually looking at your installation.
#272 [06:43] <alex0> yeah no problem, im not very tekkie and its for my son.
#273 [06:44] * bigkar [webchat@p3EE31FB3.dip0.t-ipconnect.de] has joined #minecrafthelp
#274 [06:45] <Piano> Hmm well I tried. Good luck all.
#275 [06:45] * Piano [webchat@172-220-091-009.dhcp.chtrptr.net] has quit. (Quit: webchat.esper.net)
#276 [06:46] * Amora [webchat@c-73-249-62-10.hsd1.ma.comcast.net] has joined #minecrafthelp
#277 [06:46] <Amora> Anyone there?
#278 [06:46] <alex0> noone who can help im afraid
#279 [06:46] <alex0> im waiting myself
#280 [06:46] <Amora> Lovely
#281 [06:46] <Amora> What do you have an issue with?
#282 [06:47] <alex0> keep getting the message "io.netty.channel.abstractchannel$annotatedconnectexception: connection timed out: no further information
#283 [06:47] <alex0> trying to set up a lan connection, stuck on that
#284 [06:47] <alex0> what about you?
#285 [06:47] <Amora> I can't believe Mojang Support is only answering cases received on the 12th of May
#286 [06:47] <Amora> Migrating a legacy account
#287 [06:47] <alex0> i know, i didnt realise their customer service is only volunteers
#288 [06:48] <Amora> For a company so big you would think they would have a powerful support team
#289 [06:48] <alex0> tight with their money i guess
#290 [06:48] <alex0> also if the community helps each other, they dont need to
#291 [06:49] <bigkar> I bought Minecraft via mobilphone three days ago. I'm unable to login "Minecraft launcher" and "https://my.minecraft.net/de-de/login/" via computer since than. The website doesn't even respond. does someone have advise. Thank you in advance
#292 [06:49] <bigkar> I bought Minecraft via mobilphone three days ago. I'm unable to login "Minecraft launcher" and "https://my.minecraft.net/de-de/login/" via computer since than. The website doesn't even respond. does someone have advise. Thank you in advance
#293 [06:49] * alex0 [webchat@42.95.159.143.dyn.plus.net] has left #minecrafthelp
#294 [06:51] <bigkar> I'm able to login via computer "https://account.mojang.com/login" and via Mobilephone "https://my.minecraft.net/de-de/login/"
#295 [06:52] <Amora> Pretty sure the mobile version and desktop version are separate
#296 [06:52] <Amora> You have to pay for each I beleive
#297 [06:52] <Amora> believe*
#298 [06:52] <bigkar> yes they are separate.
#299 [06:53] <bigkar> I only bought the desktop version
#300 [06:53] <Amora> So what is the issue?
#301 [06:53] <bigkar> i cant login to mincraft launcher
#302 [06:53] <Amora> On your desktop?
#303 [06:54] <bigkar> yes
#304 [06:56] <bigkar> i changed the password and used the right email to access
#305 [06:56] <bigkar> I still can not login
#306 [07:08] * IsaacTHUNDER [webchat@5e0af374.bb.sky.com] has joined #minecrafthelp
#307 [07:11] <IsaacTHUNDER> I just brought Minecraft and im wondering why i dont have the most recent updates like aquatic update and i cant open store please help me out
#308 [07:12] <IsaacTHUNDER> Im on v1.2.0
#309 [07:12] * ardaali [webchat@95.15.129.42.dynamic.ttnet.com.tr] has joined #minecrafthelp
#310 [07:12] <ardaali> hello
#311 [07:12] <IsaacTHUNDER> Hi
#312 [07:12] <ardaali> I'm Not Buy the Minecraft
#313 [07:13] <IsaacTHUNDER> Ik
#314 [07:13] <IsaacTHUNDER> But really confused
#315 [07:13] * harv [webchat@host86-145-198-246.range86-145.btcentralplus.com] has joined #minecrafthelp
#316 [07:13] <harv> minecraft crashes on the mojang screen at about 3/4 of the way of loading, wondering how i could fix
#317 [07:14] * harv [webchat@host86-145-198-246.range86-145.btcentralplus.com] has quit. (Client Quit)
#318 [07:14] <IsaacTHUNDER> i literally dont have the recent udates and i cant open store
#319 [07:15] * IsaacTHUNDER [webchat@5e0af374.bb.sky.com] has quit. (Quit: webchat.esper.net)
#320 [07:15] <ardaali> I'm Cant Buy Minecraft
#321 [07:15] <ardaali> it says n error occurred while placing order, please verify credit card info and try again
#322 [07:23] * bigkar [webchat@p3EE31FB3.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#323 [07:28] * Amora [webchat@c-73-249-62-10.hsd1.ma.comcast.net] has quit. (Quit: webchat.esper.net)
#324 [07:34] * bigkar [webchat@p3EE31FB3.dip0.t-ipconnect.de] has joined #minecrafthelp
#325 [07:37] <bigkar> first of all. I explained my problem half an hour ago and this chat disconnacted me. After I reconnect I can't write at all.
#326 [07:38] <bigkar> How can write again after I reconnect?
#327 [07:39] * Wahoo133 [webchat@cpe-124-187-73-235.qb01.qld.asp.telstra.net] has joined #minecrafthelp
#328 [07:40] <Wahoo133> Hi, i had an odd issue where i cant log into minecraft.net or minecraft launcher, however, if i log in on a different pc it works.
#329 [07:44] * Wahoo133 [webchat@cpe-124-187-73-235.qb01.qld.asp.telstra.net] has quit. (Client Quit)
#330 [07:44] * Wahoo133 [webchat@cpe-124-187-73-235.qb01.qld.asp.telstra.net] has joined #minecrafthelp
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#332 [07:47] * Spexan [webchat@81-228-62-103-no232.tbcn.telia.com] has joined #minecrafthelp
#333 [07:47] * Spexan [webchat@81-228-62-103-no232.tbcn.telia.com] has quit. (Client Quit)
#334 [07:49] <squarepumpkin> my account seems to have vanished. It wouldnt let me log in but then it would let me make a new account with the same details. when i logged into that it says I need to purchase the game
#335 [07:50] * Marc [webchat@cpc100600-uddi29-2-0-cust251.20-3.cable.virginm.net] has joined #minecrafthelp
#336 [07:50] <Marc> Hello
#337 [07:51] * ardaali [webchat@95.15.129.42.dynamic.ttnet.com.tr] has quit. (Quit: webchat.esper.net)
#338 [07:52] <bigkar> my problem ist I cant login at desktop
#339 [07:53] <bigkar> i bought the game three days ago
#340 [07:53] <bigkar> and since than i cant login
#341 [07:56] * Marc [webchat@cpc100600-uddi29-2-0-cust251.20-3.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#342 [08:02] * jailbreakgames [webchat@45-72-233-100.cpe.teksavvy.com] has joined #minecrafthelp
#343 [08:03] <jailbreakgames> hello?
#344 [08:04] <jailbreakgames> I am just going to be here to talk about command limitations in xbox edition. we are unable to use the following: structrure blocks
#345 [08:05] <bigkar> Hallo, i bought the game for desktop three days ago and i can not login in since than
#346 [08:05] <jailbreakgames> custom enchantments
#347 [08:05] <jailbreakgames> and wand command
#348 [08:05] <jailbreakgames> hi
#349 [08:06] <jailbreakgames> I play on xbox one
#350 [08:06] <jailbreakgames> hmmm
#351 [08:06] <jailbreakgames> can't log in you say?
#352 [08:10] * chris_dijkstra [webchat@ip54550973.adsl-surfen.hetnet.nl] has joined #minecrafthelp
#353 [08:11] <bigkar> Hallo, i bought the game for desktop three days ago and i can not login in since than
#354 [08:11] * help_me [webchat@c27-253-8-83.brodm4.vic.optusnet.com.au] has joined #minecrafthelp
#355 [08:12] * Bev [webchat@cpc115702-tilb12-2-0-cust994.20-1.cable.virginm.net] has joined #minecrafthelp
#356 [08:12] <chris_dijkstra> Hello! I have a problem with my Mojang account. When I try to login in the launcher, it says "Invalid username or password". I have tried resetting my password, but i havent got it working yet. It has been 3 days. Can anyone help me?
#357 [08:13] <Bev> Hi. Having trouble getting the game to load from the Mojang red bar page on Windows 10. Any ideas?
#358 [08:13] * help_me [webchat@c27-253-8-83.brodm4.vic.optusnet.com.au] has quit. (Client Quit)
#359 [08:14] <bigkar> i have the same problem as chris_dijkstra
#360 [08:14] * Wahoo133 [webchat@cpe-124-187-73-235.qb01.qld.asp.telstra.net] has quit. (Quit: webchat.esper.net)
#361 [08:15] * Bev [webchat@cpc115702-tilb12-2-0-cust994.20-1.cable.virginm.net] has quit. (Client Quit)
#362 [08:21] * VuManh2112 [webchat@static.vnpt.vn] has joined #minecrafthelp
#363 [08:22] <bigkar> Hallo, i bought the game for desktop three days ago and i can not login in since than. me and chris_dijkstra have a similar problem
#364 [08:23] * VuManh2112 [webchat@static.vnpt.vn] has quit. (Client Quit)
#365 [08:30] * Yaseen_ [webchat@37.236.109.14] has joined #minecrafthelp
#366 [08:30] <Yaseen_> hi
#367 [08:31] <Yaseen_> i cant buy minecraft from iraq
#368 [08:37] * butterknie [webchat@p5B29B598.dip0.t-ipconnect.de] has joined #minecrafthelp
#369 [08:37] <butterknie> hi
#370 [08:38] <butterknie> can´t connect because, there is always a black screen when we start the launcher
#371 [08:39] <butterknie> if someone is able in german - would be siper
#372 [08:39] <butterknie> super
#373 [08:39] * chris_dijkstra [webchat@ip54550973.adsl-surfen.hetnet.nl] has quit. (Quit: webchat.esper.net)
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#375 [08:42] * Lord_of_Life_ [~Lord@77.28.170.247] has quit. (Ping timeout: 198 seconds)
#376 [08:43] <butterknie> sometimes screen stays white instesd of black
#377 [08:43] * linhol69 [webchat@81-226-109-84-no547.tbcn.telia.com] has joined #minecrafthelp
#378 [08:44] * linhol69 [webchat@81-226-109-84-no547.tbcn.telia.com] has quit. (Client Quit)
#379 [08:46] * Tyki [webchat@h-95-205.A328.corp.bahnhof.se] has joined #minecrafthelp
#380 [08:46] <Tyki> Hallu
#381 [08:46] * Tyki [webchat@h-95-205.A328.corp.bahnhof.se] has quit. (Client Quit)
#382 [08:50] <butterknie> hi
#383 [08:54] * PotatosHateTaxes [webchat@98-122-197-130.res.spectrum.com] has joined #minecrafthelp
#384 [08:54] <butterknie> hello anybody
#385 [08:55] <PotatosHateTaxes> my nick is not changeing and i cant get to relmes
#386 [08:56] * Yaseen_ [webchat@37.236.109.14] has quit. (Quit: webchat.esper.net)
#387 [08:56] * PotatosHateTaxes [webchat@98-122-197-130.res.spectrum.com] has quit. (Client Quit)
#388 [08:58] <butterknie> can´t connect because, there is always a black screen when we start the launcher
#389 [09:01] * Koka [webchat@cpe-101-190-63-47.nb03.nsw.asp.telstra.net] has joined #minecrafthelp
#390 [09:01] <Koka> Hey dose anyone know why my minecraft lunches then crashes
#391 [09:02] * MrPrdelmen [webchat@185.51.250.174] has joined #minecrafthelp
#392 [09:02] <Koka> at the start up menu
#393 [09:02] * MrPrdelmen [webchat@185.51.250.174] has quit. (Client Quit)
#394 [09:03] * Koka [webchat@cpe-101-190-63-47.nb03.nsw.asp.telstra.net] has quit. (Client Quit)
#395 [09:07] * Jose [webchat@ip68-224-35-45.lv.lv.cox.net] has joined #minecrafthelp
#396 [09:11] <Jose> Hey guys, My minecraft doesn't work (bet you heard that before, lol) and I can only run versions as late as 1.9, I don't understand what I happening. I can launch the game but when I start/return to a world it freezes at about 30% every time I play. When I go back to the launcher, there is no crash report option. When I look at the game output, it
#397 [09:11] <Jose> says on the last row: Process crashed with exit code 1. Please help. I want to play with my friends and have a good time. Have a good day.
#398 [09:12] * Giulia [webchat@93-34-145-28.ip50.fastwebnet.it] has joined #minecrafthelp
#399 [09:13] * Snowmanot [~Snowman@119-18-146-85.ftth.glasoperator.nl] has quit. (Quit: Leaving)
#400 [09:13] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has quit. (Quit: Leaving)
#401 [09:13] <Giulia> I have a problem with forge
#402 [09:13] * butterknie [webchat@p5B29B598.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#403 [09:14] * jailbreakgames [webchat@45-72-233-100.cpe.teksavvy.com] has quit. (Quit: webchat.esper.net)
#404 [09:14] * insiiiider [webchat@bl20-178-209.dsl.telepac.pt] has joined #minecrafthelp
#405 [09:15] <insiiiider> Anyone here?
#406 [09:15] * liv [webchat@cpc92882-cmbg20-2-0-cust127.5-4.cable.virginm.net] has joined #minecrafthelp
#407 [09:15] <liv> hi
#408 [09:15] <liv> i need some help!
#409 [09:15] * insiiiider [webchat@bl20-178-209.dsl.telepac.pt] has quit. (Client Quit)
#410 [09:16] <Giulia> i have a problem with forge
#411 [09:16] <Giulia> i need help pls
#412 [09:17] <liv> whats wrong, i'm not an admin but i may be able to help!
#413 [09:19] * Juliano [webchat@203.158.218.139.sta.dodo.net.au] has joined #minecrafthelp
#414 [09:20] <Juliano> it says I can only play the demo minecraft
#415 [09:20] <Juliano> Ive already bought Minecraft ive had it for three years
#416 [09:21] * Torbinatrix [webchat@104.243.210.98] has joined #minecrafthelp
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#418 [09:21] <Giulia> pls help me
#419 [09:21] <Juliano> with what
#420 [09:22] <Giulia> i have a problem with forge
#421 [09:22] <Juliano> Can you Explain to me whats the issue ?
#422 [09:22] <Juliano> Im here to help
#423 [09:23] <Juliano> Are you there ?
#424 [09:24] <Giulia> ho installato forge e l'ho messo nella cartella di minecraft (mods) ma nellopzioni del lancher non c'é forge
#425 [09:24] <Giulia> scusate non mi funziona google traduttore
#426 [09:24] <Giulia> i am italian
#427 [09:25] <Juliano> I only understand English#
#428 [09:26] * Giulia [webchat@93-34-145-28.ip50.fastwebnet.it] has quit. (Quit: webchat.esper.net)
#429 [09:28] * Martin [webchat@pool-72-80-132-138.nycmny.fios.verizon.net] has joined #minecrafthelp
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#431 [09:35] * Giulia [webchat@93-34-145-28.ip50.fastwebnet.it] has joined #minecrafthelp
#432 [09:36] <Giulia> I installed forge and put it in the minecraft folder (mods) but in the lancher options there is no forge
#433 [09:36] <Giulia> pls help me
#434 [09:39] * silvestri305 [webchat@45-124-203-172.nat.sa.cust.uniti.network] has joined #minecrafthelp
#435 [09:39] <silvestri305> hello
#436 [09:39] <silvestri305> could you please help me out
#437 [09:39] <bigkar> Hallo, i bought the game for desktop three days ago and i can not login from the beginning
#438 [09:40] <bigkar> till now
#439 [09:40] <silvestri305> your meant to help me
#440 [09:41] * silvestri305 [webchat@45-124-203-172.nat.sa.cust.uniti.network] has quit. (Client Quit)
#441 [09:41] * silvestri305 [webchat@45-124-203-172.nat.sa.cust.uniti.network] has joined #minecrafthelp
#442 [09:42] <silvestri305> can i have some help
#443 [09:42] <silvestri305> fuck you all
#444 [09:42] <Absol> silvestri305: Please keep it civil
#445 [09:43] <bigkar> Hallo, i bought the game for desktop three days ago and i can not login from the beginning till now
#446 [09:43] <silvestri305> mate im trying to get help too
#447 [09:44] <silvestri305> these cunts are useles
#448 [09:44] * Absol kicked silvestri305 from #minecrafthelp (Reason: ilvestri305 :Keep it civilized, you are just a human being)
#449 [09:45] * Giulia [webchat@93-34-145-28.ip50.fastwebnet.it] has quit. (Quit: webchat.esper.net)
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#453 [09:50] * GABOGAMER10 [webchat@190.53.143.203] has joined #minecrafthelp
#454 [09:51] <GABOGAMER10> I need help
#455 [09:52] <GABOGAMER10> I sent an email to mojang to change my security questions but they didnt answered back
#456 [09:56] * GABOGAMER10 [webchat@190.53.143.203] has quit. (Quit: webchat.esper.net)
#457 [10:00] * James [webchat@cpe-120-149-13-246.wb03.wa.asp.telstra.net] has joined #minecrafthelp
#458 [10:02] * ArfieCat [webchat@192.40.59.81] has joined #minecrafthelp
#459 [10:03] <ArfieCat> hello!
#460 [10:03] <James> Hi, I have a problem with Minecraft, I have bought it legitimately and have not altered the files in any way, in my computer I have two gpu's, and it works perfectly on the first one, but it lags and slugs, but when I switch to my dedicated gpu, it crashes
#461 [10:04] <ArfieCat> so i just tried logging in to minecraft.net and mojang, but on minecraft.net the login button seems to do nothing and on mojang.com it keeps giving me "Error! Unknown email or password". i have reset my password but it has not helped.
#462 [10:05] * ArfieCat [webchat@192.40.59.81] has quit. (Client Quit)
#463 [10:23] * Berri [webchat@054419a3.skybroadband.com] has joined #minecrafthelp
#464 [10:25] * bigkar [webchat@p3EE31FB3.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#465 [10:25] <Berri> I currently use a mac, whenever I try to load to game it always says "java has quit unexpectedly" . What can I do ?
#466 [10:26] * SugerCube101 [webchat@194.35.116.118] has joined #minecrafthelp
#467 [10:27] <SugerCube101> Hey all i've messaged Mojang support about this but i don't know the answer to one of my security questions as i bought the game when i was very young. However you can reset it to your email but I never recieve the email. I then tried to get a verification code to the same email and nothing. I just want to download minecraft and play it shouldn't b
#468 [10:27] <SugerCube101> e this hard!
#469 [10:30] <Berri> SugerCube101 are you sure it is the correct email address?
#470 [10:30] <SugerCube101> yes 100%
#471 [10:30] <SugerCube101> i can log in but get the security questions
#472 [10:30] * Aimatt [webchat@shpd-178-69-151-73.vologda.ru] has joined #minecrafthelp
#473 [10:31] <Aimatt> Hello I would like to know whether it is possible to transfer minecraft from Windows edition to minecraft pocket edition?
#474 [10:31] <Berri> what if you try to reset your password and see if you can get an email through for that?
#475 [10:32] <Berri> Aimatt pretty sure you cant as they are different versions i.e windows runs on a java version of minecraft but minecraft PE is its ow version
#476 [10:32] <SugerCube101> ill try that now
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#478 [10:33] * Aimatt [webchat@shpd-178-69-151-73.vologda.ru] has joined #minecrafthelp
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#480 [10:34] <SugerCube101> nope no email
#481 [10:34] <Greymagic27> SugerCube101, You need to wait for a reply from mojang if you can't reset your security questions
#482 [10:34] <Greymagic27> Aimatt, No. The games are coded differently therefore you can not transfer accounts
#483 [10:35] * pik4chu [webchat@h88-129-47-8.cust.a3fiber.se] has joined #minecrafthelp
#484 [10:35] <SugerCube101> ill sort this myself then til they finally answer #minecrafthelp
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#487 [10:35] <Swagazhar> hello guys, i tried logging in to minecraft and it aint working. i waited two days it still doesnt work. i can login on mojang site and minecraft.net on my smartphone but not on my pc
#488 [10:35] <Greymagic27> ??> Swagazhar tools/hjt
#489 [10:35] <Absol> Swagazhar: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#490 [10:36] <Absol> Swagazhar: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#491 [10:36] * Aimatt [webchat@shpd-178-69-151-73.vologda.ru] has quit. (Client Quit)
#492 [10:37] <Swagazhar> what?
#493 [10:37] <Greymagic27> Swagazhar, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information.
#494 [10:37] * Andrew2 [webchat@198.52.36.36] has joined #minecrafthelp
#495 [10:37] <Andrew2> Hello, i just simply cant log in into my account
#496 [10:37] <Swagazhar> why would you need this?
#497 [10:37] <Greymagic27> Swagazhar, Because it's likely something is blocking you from logging in
#498 [10:38] <Greymagic27> Andrew2, Hey. What does it say when you try?
#499 [10:38] <Swagazhar> login failed wrong username or password
#500 [10:38] <Andrew2> it just says that password or email is wrong but, I know for a fact that its is not
#501 [10:38] <Swagazhar> same here
#502 [10:38] <Greymagic27> Andrew2, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Follow the steps which Absol will send below:
#503 [10:38] <Greymagic27> ??> Andrew2 tools/hjt
#504 [10:38] <Absol> Andrew2: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#505 [10:38] <Absol> Andrew2: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#506 [10:40] <Andrew2> okay
#507 [10:40] <Swagazhar> im quite sure its nothing with my pc.. everything works except minecraft login
#508 [10:40] <Andrew2> havent played minecraft in years and then this, goddamn it
#509 [10:40] <Absol> Andrew2: Please keep it civil
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#511 [10:41] * demowersjaemo [webchat@89-66-4-22.dynamic.chello.pl] has joined #minecrafthelp
#512 [10:41] <Greymagic27> Absol, Chill lol
#513 [10:41] <Swagazhar> haha
#514 [10:41] <Greymagic27> Swagazhar, It's likely that something on your PC is causing the issue. If you don't like the sound of the tool we do have another one which will do the same thing, but it does take a while longer
#515 [10:41] <Swagazhar> nah i know hijackthis
#516 [10:42] <Andrew2> here is the link, please dont hack me https://paste.ubuntu.com/p/PM323CsmHp/
#517 [10:42] <Swagazhar> its fine
#518 [10:42] <Greymagic27> ??> Andrew2 av/adwcleaner
#519 [10:42] <Absol> Andrew2: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#520 [10:42] <Berri> Anyone know what to do when you try to load the game but it always says "java has quit unexpectedly?"
#521 [10:42] <Absol> Andrew2: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#522 [10:42] <Greymagic27> Andrew2, Also disable nordVPN
#523 [10:42] <Greymagic27> ??> Berri screenshot/external
#524 [10:42] <Absol> Berri: We need to see a screenshot of what you are describing. Please follow the instructions on this page: https://www.take-a-screenshot.org/
#525 [10:42] <Absol> Berri: After you have taken the screenshot, please go to https://www.imgur.com/. Click the cloud/arrow at the top, and use the interface select the screenshot from your computer, click "Start Upload", then give us the URL you are taken to.
#526 [10:42] * Andrew2 [webchat@198.52.36.36] has quit. (Quit: webchat.esper.net)
#527 [10:43] <demowersjaemo> hi i have a problem with log in on Macbook ,so I was trying to create account and everything was going well but when I have to log in nothing happened and I don't know what to do can someone help me
#528 [10:44] * demowersjaemo [webchat@89-66-4-22.dynamic.chello.pl] has quit. (Client Quit)
#529 [10:44] * demowersjaemo [webchat@89-66-4-22.dynamic.chello.pl] has joined #minecrafthelp
#530 [10:46] * sebysanti92batm [webchat@static.masmovil.com] has quit. (Quit: webchat.esper.net)
#531 [10:46] <demowersjaemo> hi i have a problem with logging in on MacBook I was trying to create a account and everything went well but when I have to log in I can not do this and I have 0 notlifications why email and password was correct and on other laptop or phone I can log in can someone help me with this
#532 [10:46] <Greymagic27> demowersjaemo, Hey. Sadly I don't know enough about mac to be able to help you. However another volunteer who knows more about mac may be able to help if you're willing to wait
#533 [10:47] <Swagazhar> hey greymagic
#534 [10:47] <Swagazhar> there you go
#535 [10:47] <Swagazhar> https://paste.ubuntu.com/p/bNc7jQG2rp/
#536 [10:47] <Greymagic27> ??> Swagazhar win/hosts/edit
#537 [10:47] <Absol> Swagazhar: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#538 [10:47] <Absol> Swagazhar: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#539 [10:47] <Greymagic27> Swagazhar, Remove any entry containing the word mojang
#540 [10:50] <Swagazhar> i cant delete it somehow
#541 [10:50] <Greymagic27> Swagazhar, Have you loaded up notepad as administrator?
#542 [10:51] <Swagazhar> yes
#543 [10:51] <Swagazhar> ill try again
#544 [10:52] <Swagazhar> i ran as admin but it says i got no rights to edit this
#545 [10:53] <Greymagic27> Swagazhar, Can I ask, are you going into the host folder and opening it like that or are you using 'file' --> 'open' on notepad?
#546 [10:54] * oof [webchat@142.122.63.105] has joined #minecrafthelp
#547 [10:54] <Swagazhar> i tried both
#548 [10:54] * cosmiccats [webchat@32.209.66.8] has joined #minecrafthelp
#549 [10:54] <oof> i cant login to the laucher
#550 [10:54] <Greymagic27> oof, What does it say when you try?
#551 [10:54] <Berri> Absol https://imgur.com/a/XqEyINu here is what appears when I try to load the game
#552 [10:54] <Greymagic27> Swagazhar, Do you mind if I walk you through it step by step? I'd like to be sure you're doing it correctly
#553 [10:55] <Swagazhar> yeah sure
#554 [10:55] <oof> Invalid Username or password
#555 [10:55] <Greymagic27> ??> oof tools/hjt
#556 [10:55] <Absol> oof: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#557 [10:55] <Absol> oof: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#558 [10:55] <Greymagic27> Swagazhar, Press the windows key and search for 'notepad'
#559 [10:55] * cosmiccats [webchat@32.209.66.8] has quit. (Client Quit)
#560 [10:55] <Swagazhar> run as admin?
#561 [10:55] <Greymagic27> Yep. Right click it and select 'run as administrator'
#562 [10:56] <Swagazhar> done
#563 [10:56] <Greymagic27> Swagazhar, Press the 'file' button then the 'open' button
#564 [10:56] <Swagazhar> yes
#565 [10:56] <Greymagic27> Swagazhar, In the white box at the bottom of the window type this: %SystemRoot%\System32\drivers\etc\hosts
#566 [10:57] <Swagazhar> authserver.mojang.com
#567 [10:57] <Swagazhar> sessionserver.mojang.com
#568 [10:57] <Swagazhar> those two pop up ion the notepad
#569 [10:57] <Greymagic27> Swagazhar, Remove both of those entries by highlighting them and then pressing the 'delete' key
#570 [10:57] <Swagazhar> yes
#571 [10:58] * oof [webchat@142.122.63.105] has quit. (Client Quit)
#572 [10:58] <Swagazhar> and now?
#573 [10:58] <Greymagic27> Swagazhar, Save the file by pressing CTRL+S and change your minecraft password
#574 [10:59] * oof [webchat@142.122.63.105] has joined #minecrafthelp
#575 [10:59] <oof> i cant login on the laucher
#576 [10:59] <Swagazhar> it saved as a txt haha
#577 [10:59] <Greymagic27> ??> oof tools/hjt
#578 [10:59] <Absol> oof: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#579 [10:59] <Absol> oof: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#580 [11:00] <Greymagic27> Swagazhar, It should save in exactly the same place.
#581 [11:00] <oof> https://paste.ubuntu.com/p/bQD3JWKdmv/
#582 [11:00] <Greymagic27> ??> oof win/hosts/edit
#583 [11:00] <Absol> oof: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#584 [11:00] <Absol> oof: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#585 [11:00] <Greymagic27> oof, Remove any entry containing the word mojang
#586 [11:03] <Swagazhar> it says i dont have rights to open this file i need to ask systemadmin
#587 [11:03] <oof> yes after
#588 [11:03] <Swagazhar> its hard to translate from german haha
#589 [11:03] <Greymagic27> oof, Change your minecraft password
#590 [11:03] <Greymagic27> Swagazhar, I thought you said you got into your host file and removed both those lines?
#591 [11:04] <Swagazhar> yeah but when i saved it it was only possible to save it as hosts (2)
#592 [11:04] <Swagazhar> not replace the original one
#593 [11:04] <Greymagic27> Swagazhar, Could you not press 'CTRL+S' to save it in the same place?
#594 [11:04] <Swagazhar> nope
#595 [11:04] <Swagazhar> would always pop up the save as window
#596 [11:05] <Swagazhar> its kinda freaking me out soon
#597 [11:05] <Greymagic27> Swagazhar, Do you have any other users on your PC? like user accounts
#598 [11:05] <Swagazhar> im trying to fix this since thursday
#599 [11:05] <Swagazhar> i am admin
#600 [11:05] <Swagazhar> just a guest one for my girlfriend
#601 [11:06] <Greymagic27> Swagazhar, Are you logged into the administrator account right now?
#602 [11:06] <Berri> so what can i do when i open the game and it say "java has quit unexpectedly" ?
#603 [11:06] <Swagazhar> yes
#604 [11:06] <Greymagic27> Berri, Hey. Is this windows or macOS?
#605 [11:07] <Greymagic27> Swagazhar, As this has turned into a PC related problem I'm no longer able to help. If you have a local PC shop you may go ahead and ask there
#606 [11:07] <Berri> Greymagic27 macOS
#607 [11:07] <Swagazhar> thanks a lot anyways!
#608 [11:08] <Greymagic27> Berri, Sadly I don't know enough about mac to be able to help you. However another volunteer who knows more about mac may be able to help if you're willing to wait
#609 [11:08] <Greymagic27> Swagazhar, No problem
#610 [11:08] <Swagazhar> and have a great day :)
#611 [11:08] <Greymagic27> You as well :)
#612 [11:08] <Berri> okay I'll wait, thank youu
#613 [11:10] * Fiona [webchat@dhcp-077-248-122-077.chello.nl] has joined #minecrafthelp
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#616 [11:19] * sebysanti92batm [webchat@static.masmovil.com] has joined #minecrafthelp
#617 [11:20] <sebysanti92batm> Hello
#618 [11:22] <Swagazhar> hey greymagic
#619 [11:22] <Swagazhar> it works
#620 [11:22] <Swagazhar> it was my avira internet security that prevented me from editing hosts file
#621 [11:22] <Swagazhar> not the admin rights :S
#622 [11:23] <Swagazhar> just thought i'd let you know if someone encounters the same problem :D
#623 [11:24] * Swagazhar [webchat@178.197.227.54] has quit. (Quit: webchat.esper.net)
#624 [11:25] * Swagazhar [webchat@178.197.227.54] has joined #minecrafthelp
#625 [11:29] * Jimothy [webchat@104-3-121-94.lightspeed.cicril.sbcglobal.net] has joined #minecrafthelp
#626 [11:31] <Jimothy> I just installed some mods and when I opened the game it worked, but i got a message saying that some of the mods required other files so i just manually deleted those ones. Now that I've done that, when I try to open the game it crashes and gives me the error message The game crashed whilst initializing game
#627 [11:31] <Jimothy> Error: java.lang.NoClassDefFoundError: com/creativemd/creativecore/common/packet/CreativeCorePacket
#628 [11:32] * nate8 [webchat@host86-130-170-223.range86-130.btcentralplus.com] has joined #minecrafthelp
#629 [11:33] * zKrlotahOL [webchat@2.245.165.83.dynamic.reverse-mundo-r.com] has joined #minecrafthelp
#630 [11:33] <zKrlotahOL> hi ?
#631 [11:34] <nate8> when I load into Minecraft, the launcher pops up but it never loads and nothing happens
#632 [11:34] * zKrlotahOL [webchat@2.245.165.83.dynamic.reverse-mundo-r.com] has quit. (Client Quit)
#633 [11:34] <nate8> what do I do?
#634 [11:35] <nate8> ?
#635 [11:39] * nate8 [webchat@host86-130-170-223.range86-130.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#636 [11:41] * Sanyika [webchat@catv-176-63-156-221.catv.broadband.hu] has joined #minecrafthelp
#637 [11:41] <Sanyika> hello
#638 [11:41] * Sanyika [webchat@catv-176-63-156-221.catv.broadband.hu] has quit. (Client Quit)
#639 [12:00] * ahlillelund [webchat@78.156.100.217] has joined #minecrafthelp
#640 [12:00] <ahlillelund> ja hej
#641 [12:00] <ahlillelund> i need help mann
#642 [12:00] <ahlillelund> can you help??
#643 [12:00] <ahlillelund> i dont know my email
#644 [12:00] <ahlillelund> halllo???
#645 [12:00] <ahlillelund> dude
#646 [12:01] <ahlillelund> help ffs
#647 [12:01] <ahlillelund> dude
#648 [12:01] <ahlillelund> help me ffs
#649 [12:01] <ahlillelund> its so dump
#650 [12:02] <ahlillelund> b
#651 [12:02] * Noor [webchat@77.30.237.22] has joined #minecrafthelp
#652 [12:03] <Noor> hi so i bought minecraft for my account with my card and now have been tryng to buy again on a different account using the same card but it keeps giving me error. I have tried different emails and computers and different cards but all give me an error. How do i fix this
#653 [12:05] * ardaali [webchat@95.15.129.42.dynamic.ttnet.com.tr] has joined #minecrafthelp
#654 [12:05] <ardaali> hello
#655 [12:06] <ardaali> I'cant Purchase Minecraft
#656 [12:06] * skully [webchat@02d974ba.bb.sky.com] has joined #minecrafthelp
#657 [12:06] <skully> Hello?
#658 [12:06] * dancso99 [webchat@catv-176-63-20-20.catv.broadband.hu] has joined #minecrafthelp
#659 [12:06] <dancso99> Hello
#660 [12:06] <skully> Yeah, I can't log in.
#661 [12:06] <dancso99> Same here
#662 [12:06] <skully> I have ExpressVPN, so that might be the problem. I haven't been able to log in for days.
#663 [12:06] <skully> Any idea for a fix.
#664 [12:06] <dancso99> To the minecraft/mojang website either cannot.
#665 [12:06] <Noor> Ok so i was having purchase issues and the only way i solved it was buy getting a redeem code from amazon
#666 [12:07] * Noor [webchat@77.30.237.22] has quit. (Client Quit)
#667 [12:08] <dancso99> I bought now from g2a, and activated minecraft java version. But cannot log in and cannot log into the game. I made the special character password too. What should I do? I spend 44 euro now..
#668 [12:08] <ardaali> İt says An error occurred while placing order, please verify credit card info and try again
#669 [12:08] <ardaali> What can I do?
#670 [12:09] <skully> Quality service Mojang
#671 [12:09] <skully> This is what happens when you get bought my Microsoft lmao
#672 [12:09] <dancso99> Yes.. fantastic. Spend a lot of money for nothing.
#673 [12:10] * skully [webchat@02d974ba.bb.sky.com] has quit. (Client Quit)
#674 [12:10] <ardaali> I am turkish and we use Turkish liras and the Minecraft İs 160 Turkish Liras
#675 [12:11] <ardaali> the Credit card have enough money
#676 [12:11] * skully [webchat@02d974ba.bb.sky.com] has joined #minecrafthelp
#677 [12:13] <skully> Anyone else been getting the log in issues?
#678 [12:14] <dancso99> I can finally log into the website... jeez
#679 [12:14] <ardaali> anyone help me??
#680 [12:14] <skully> I still can't.
#681 [12:14] <skully> This is stupid.
#682 [12:15] <dancso99> LOL I can only log in with my mac on the minecraft.net site... I cant on my pc
#683 [12:16] <skully> I can't log in at all, the log in button literally does nothing.
#684 [12:16] <urielsalis> ??> dancso99 tools/hjt
#685 [12:16] <Absol> dancso99: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#686 [12:16] <Absol> dancso99: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#687 [12:16] <urielsalis> skully, what happens when you try?
#688 [12:16] <urielsalis> ardaali, what happens when you try?
#689 [12:16] <skully> Nothing, lol
#690 [12:16] <urielsalis> ??> skully tools/hjt
#691 [12:16] <skully> Launcher keeps giving me the "invalid username and password"
#692 [12:16] <Absol> skully: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#693 [12:16] <Absol> skully: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#694 [12:17] <ardaali> urielsalis I'cant Purchase Minecraft İt says An error occurred while placing order, please verify credit card info and try again I am turkish and we use Turkish liras and the Minecraft İs 160 Turkish Liras the Credit card have enough money
#695 [12:18] <urielsalis> ardaali, call your bank and make sure they are not blocking the transaction
#696 [12:18] <skully> Accidentally tried Hijack without being an admin, closed out of it, tried again, now it says it's running when it clearly isn't.
#697 [12:18] <skully> Technology.
#698 [12:18] <ardaali> urielsalis I try
#699 [12:20] <skully> https://paste.ubuntu.com/p/J9R8fPZ7km/ Here's the log.
#700 [12:20] <ardaali> urielsalis no, not transaction
#701 [12:20] <dancso99> https://paste.ubuntu.com/p/pZbf7wd7M2/ The log
#702 [12:21] <urielsalis> skully, there is a lot going on ther,e let go in order
#703 [12:21] <urielsalis> ??> skully info/mcleaks
#704 [12:21] <Absol> skully: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#705 [12:21] <Absol> skully: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#706 [12:21] <urielsalis> ??> skully win/hosts/edit
#707 [12:21] <Absol> skully: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#708 [12:21] <Absol> skully: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#709 [12:21] <urielsalis> ??> dancso99 info/mcleaks
#710 [12:21] <Absol> dancso99: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#711 [12:21] <Absol> dancso99: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#712 [12:21] <urielsalis> ??> dancso99 win/hosts/edit
#713 [12:21] <Absol> dancso99: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#714 [12:21] <Absol> dancso99: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#715 [12:26] * clarjon1 [~clarjon1@23-248-49-200.tpia.execulink.com] has joined #minecrafthelp
#716 [12:26] <dancso99> I dont find hosts
#717 [12:26] <dancso99> only etc
#718 [12:26] <dancso99> what should I do now?
#719 [12:27] <dancso99> Or should i save the notepad for that?
#720 [12:28] <Berri> can anyone help with a macOS version ofjava ?
#721 [12:30] * mecake [webchat@p57B8217C.dip0.t-ipconnect.de] has joined #minecrafthelp
#722 [12:30] <skully> There's nothing in etc.
#723 [12:30] <dancso99> same
#724 [12:31] <skully> nvm
#725 [12:31] <dancso99> Still pressing the log in button in minecraft nothing happening.
#726 [12:31] <dancso99> Cannot download the client either :')
#727 [12:32] <mecake> Can somebody help me with my problem regarding skins?
#728 [12:33] <Berri> whats the problem ?
#729 [12:34] <mecake> I cant see any skins in game, tried to reinstall but nothing changed
#730 [12:34] <Greymagic27> ??> mecake av/adwcleaner
#731 [12:34] <Absol> mecake: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#732 [12:34] <Absol> mecake: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#733 [12:34] <Greymagic27> ??> dancso99 win/hosts/edit
#734 [12:34] <Absol> dancso99: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#735 [12:34] <Absol> dancso99: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#736 [12:34] <Greymagic27> dancso99, Remove any lines containing the word mojang
#737 [12:34] <mecake> i try thank you
#738 [12:35] <dancso99> I did remove everything in %appdata%. But there is nothing in drivers/etc
#739 [12:35] <dancso99> No hosts
#740 [12:35] <Greymagic27> dancso99, You don't want to remove everything in %appdata%
#741 [12:35] <dancso99> Did it allready :'D Though it was my other clients problem
#742 [12:36] <Greymagic27> dancso99, Follow the steps as they are written. Open notepad as administrator --> Press file --> Press open --> Put %SystemRoot%\System32\drivers\etc\hosts as the file name --> Press open
#743 [12:36] * MONSTRAT [webchat@61.74.102.104] has joined #minecrafthelp
#744 [12:36] <MONSTRAT> 저기요
#745 [12:36] <Greymagic27> MONSTRAT, Hey. What's the issue?
#746 [12:37] <skully> urielsalis IT WORKED YOU BEAUTIFUL BOY
#747 [12:37] <skully> THANKY
#748 [12:37] <skully> THANKU
#749 [12:37] <dancso99> wtf how did you find it??
#750 [12:37] <Berri> anyone able to help with a macOS loading problem ?? the game hasnt been working for months
#751 [12:37] <Greymagic27> dancso99, You need to follow the steps exactly how they are written. Open notepad as administrator --> Press file --> Press open --> Put %SystemRoot%\System32\drivers\etc\hosts as the file name --> Press open
#752 [12:37] <MONSTRAT> Help me please
#753 [12:37] <skully> paste in the same directory that uriel posted and it will take you there
#754 [12:37] <Greymagic27> MONSTRAT, What's the issue?
#755 [12:38] <MONSTRAT> I want to play with my friend
#756 [12:38] <MONSTRAT> but
#757 [12:38] <MONSTRAT> ig.netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed out: no further information:
#758 [12:38] <MONSTRAT> this error
#759 [12:38] * mecake [webchat@p57B8217C.dip0.t-ipconnect.de] has joined #minecrafthelp
#760 [12:38] * skully [webchat@02d974ba.bb.sky.com] has quit. (Quit: webchat.esper.net)
#761 [12:39] <Greymagic27> MONSTRAT, Can you DM me the IP? /msg Greymagic27
#762 [12:39] <dancso99> Okay I have the text file here
#763 [12:39] <Greymagic27> dancso99, Remove the two entries containing the word mojang
#764 [12:40] <dancso99> I guess the last two row
#765 [12:40] <Greymagic27> dancso99, Only the lines containing mojang
#766 [12:41] <mecake> I followed your instructions with the adwcleaner and now I am back here regarding my skin problem
#767 [12:41] <Greymagic27> mecake, Is the issue still persisting?
#768 [12:41] <dancso99> okay i deleted the two ip ....mojang.com stuff
#769 [12:41] <Greymagic27> dancso99, Great. Save the file by pressing CTRL+S and then change your minecraft password
#770 [12:42] <MONSTRAT> i send
#771 [12:42] <dancso99> Should I try to log in to my.minecraft.net or forgot password?
#772 [12:43] <Greymagic27> dancso99, https://account.mojang.com/password
#773 [12:44] <Greymagic27> MONSTRAT, The server IP you provided won't ping which points towards an issue on the hosts side. Contact the host of the server
#774 [12:44] <dancso99> OMG
#775 [12:44] <mecake> The problem is solved, thank you very much!
#776 [12:44] <dancso99> YOU ARE A GENIUS
#777 [12:44] <dancso99> I LOVE YOU SOOOOOOO MUCH
#778 [12:45] * micka7x [webchat@modemcable187.106-19-135.mc.videotron.ca] has joined #minecrafthelp
#779 [12:45] <Greymagic27> dancso99, That sounds like it worked
#780 [12:45] <Greymagic27> mecake, No problem :)
#781 [12:45] <micka7x> hi
#782 [12:45] * mecake [webchat@p57B8217C.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#783 [12:45] <Greymagic27> micka7x, Hey. How can we help?
#784 [12:46] <micka7x> i had an account back when minecraft started like maybe 8 years ago
#785 [12:46] <micka7x> havent played for a while and forgot the password
#786 [12:47] <micka7x> now im trying to get the password via "lost password" but i dont get any email
#787 [12:47] <MONSTRAT> Do you mean send minecraft server IP?
#788 [12:47] <Greymagic27> ??> micka7x account/send-email
#789 [12:47] <Absol> micka7x: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#790 [12:47] * axmavt [webchat@ppp-2-84-48-160.home.otenet.gr] has joined #minecrafthelp
#791 [12:47] <Absol> micka7x: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#792 [12:47] <Greymagic27> MONSTRAT, You gave me the IP of the server and it won't ping which points towards an issue on the hosts side. Contact the host of the server
#793 [12:48] * Sommerville [webchat@h31-192-204-100.cust.a3fiber.se] has joined #minecrafthelp
#794 [12:48] <axmavt> why i can play dome only and im a boy i look like a gril
#795 [12:48] <Greymagic27> ??> axmavt launcher/relog
#796 [12:48] <Absol> axmavt: Click your Minecraft username (or email address) in the upper left part of the launcher, select Log out, then re-enter your info and try the game again.
#797 [12:48] <micka7x> ive email mojang already 2 days ago maybe i should wait longer
#798 [12:49] * Sommerville [webchat@h31-192-204-100.cust.a3fiber.se] has quit. (Client Quit)
#799 [12:49] <axmavt> k
#800 [12:50] * axmavt [webchat@ppp-2-84-48-160.home.otenet.gr] has quit. (Client Quit)
#801 [12:50] <MONSTRAT> May I get a refund for MineCraft?
#802 [12:50] <MONSTRAT> I have never played.
#803 [12:51] <urielsalis> ??> MONSTRAT account/refund
#804 [12:51] <Absol> MONSTRAT: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#805 [12:51] * Alex0 [webchat@173-27-99-41.client.mchsi.com] has joined #minecrafthelp
#806 [12:53] * Alex0 [webchat@173-27-99-41.client.mchsi.com] has quit. (Client Quit)
#807 [12:53] <MONSTRAT> Do I have to write an email in English?
#808 [12:54] <urielsalis> MONSTRAT, usually
#809 [12:54] <MONSTRAT> I'm korean
#810 [12:54] <MONSTRAT> It's too hard
#811 [12:55] * dancso99 [webchat@catv-176-63-20-20.catv.broadband.hu] has quit. (Quit: webchat.esper.net)
#812 [12:55] <urielsalis> MONSTRAT, we are not Mojang, we are not sure what they accept and what they dont
#813 [12:57] <MONSTRAT> Ok. Thanks to help me
#814 [12:57] * MONSTRAT [webchat@61.74.102.104] has quit. (Quit: webchat.esper.net)
#815 [13:09] * Keanan [webchat@host-2-102-14-177.as13285.net] has joined #minecrafthelp
#816 [13:09] <Keanan> Hello, is anyone here?
#817 [13:09] * Bertus [webchat@82-217-46-190.cable.dynamic.v4.ziggo.nl] has quit. (Quit: webchat.esper.net)
#818 [13:12] * Ox [webchat@84.122.52.214.dyn.user.ono.com] has joined #minecrafthelp
#819 [13:13] * Pilotboy84 [webchat@175.38.142.242] has joined #minecrafthelp
#820 [13:13] <Pilotboy84> gday folks
#821 [13:13] <Ox> I can't login in minecraft beacouse it says that my username (e-mail) or password are invalid when they are correct, can someone help me pls
#822 [13:14] <Pilotboy84> Was just curious on a few things. I've bought Minecraft when it first launched (back in the day) and then again when I couldn't find my details for that account....... my issue is that I'm hoping that I can find at least one of my accounts........
#823 [13:17] <Galaxy_2Alex> Pilotboy84, Have you already submitted an account support request to Mojang?
#824 [13:17] <Ox> And i can't login in minecraft.net either
#825 [13:17] <Galaxy_2Alex> ??> Ox login/throttle
#826 [13:18] <Absol> Ox: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#827 [13:18] <Absol> Ox: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#828 [13:18] <Galaxy_2Alex> Keanan, Hello
#829 [13:18] <Ox> ok
#830 [13:18] <Ox> i'll try again in 1 hour
#831 [13:18] <Pilotboy84> Galaxy_2Alex Yeah mate I have, problem is I have tried using the FAQ to figure out the account. The email address my accounts were linked to was an ISP email.
#832 [13:19] <Galaxy_2Alex> Pilotboy84, Please wait for Mojang to answer.
#833 [13:20] <Pilotboy84> The way things are going, it will be next year before I get a response
#834 [13:21] <Galaxy_2Alex> Pilotboy84, Should be no more than two months. Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: https://help.mojang.com/customer/portal/articles/359446
#835 [13:22] <Pilotboy84> Pretty shitty if you think about it though. I get the understaffing issue..... hence why I'm not holding my breath for a response
#836 [13:22] <Absol> Pilotboy84: Please keep it civil
#837 [13:22] <Galaxy_2Alex> Pilotboy84, They will get back to you as soon as they can.
#838 [13:22] <Galaxy_2Alex> Pilotboy84, Be aware that, once you received an answer, any further correspondance will happen a lot faster.
#839 [13:25] <ardaali> hello
#840 [13:26] <ardaali> I'cant Purchase Minecraft İt says An error occurred while placing order, please verify credit card info and try again I am turkish and we use Turkish liras and the Minecraft İs 160 Turkish Liras the Credit card have enough money
#841 [13:26] <Galaxy_2Alex> ardaali, Is it a prepaid credit card?
#842 [13:27] <ardaali> no
#843 [13:28] * jcoy0907 [webchat@c-73-235-152-134.hsd1.ca.comcast.net] has joined #minecrafthelp
#844 [13:28] <Galaxy_2Alex> ardaali, Make sure your card allows international transactions, you may need to contact your bank to make sure it is.
#845 [13:28] <Keanan> Hello,
#846 [13:28] <Keanan> Sorry I was AFK
#847 [13:29] <Keanan> My minecraft is having an issue, the second I launch it it stops responding.
#848 [13:29] <Keanan> Help ASAP please.
#849 [13:29] <Galaxy_2Alex> ??> Keanan av/adwcleaner
#850 [13:29] <Absol> Keanan: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#851 [13:29] <Absol> Keanan: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#852 [13:29] <Keanan> Is it free@
#853 [13:29] <Keanan> Free?*
#854 [13:29] <Galaxy_2Alex> Keanan, Yes
#855 [13:30] <ardaali> its already allowed international transactions
#856 [13:30] <Galaxy_2Alex> ardaali, Did you confirm this with your bank?
#857 [13:30] <ardaali> yes
#858 [13:31] <Keanan> wait so it clears them for free too?
#859 [13:31] <Galaxy_2Alex> Keanan, Yes.
#860 [13:31] * Keanan [webchat@host-2-102-14-177.as13285.net] has quit. (Quit: webchat.esper.net)
#861 [13:31] <Galaxy_2Alex> ardaali, Please try to use the card via Paypal instead, and if it doesn't work there either, contact Paypal, as they may be able to give more details on why it is not working.
#862 [13:33] <jcoy0907> hello
#863 [13:34] <ardaali> this is should paypal card?
#864 [13:34] <ardaali> beacuse our credit card is mastercard
#865 [13:34] <Galaxy_2Alex> ardaali, Use the credit card via Paypal.
#866 [13:34] <Galaxy_2Alex> jcoy0907, Hello
#867 [13:35] <jcoy0907> i'm having problems with connections, it is having an schannel issue
#868 [13:35] <jcoy0907> Error details: schannel: next InitializeSecurityContext failed: Unknown error (0x80092012) - The revocation function was unable to check revocation for the certificate.
#869 [13:36] <Galaxy_2Alex> jcoy0907, When exactly does this error occur?
#870 [13:36] <jcoy0907> when launching minecraft
#871 [13:36] <jcoy0907> every time
#872 [13:36] <Galaxy_2Alex> jcoy0907, I will need the full log.
#873 [13:36] <Galaxy_2Alex> ??> jcoy0907 paste
#874 [13:36] <jcoy0907> ok
#875 [13:36] <Absol> jcoy0907: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#876 [13:38] * Keanan [webchat@host-2-102-14-177.as13285.net] has joined #minecrafthelp
#877 [13:38] <Keanan> I have returned
#878 [13:38] <Galaxy_2Alex> Keanan, Try running the game now.
#879 [13:38] <Keanan> Alright.
#880 [13:39] <Keanan> I will feedback ASAP
#881 [13:41] <Keanan> you magic man
#882 [13:42] <Keanan> is java platform se binary good
#883 [13:42] <Keanan> or should i not allow access
#884 [13:42] * heydude [webchat@ip-37-201-4-225.hsi13.unitymediagroup.de] has joined #minecrafthelp
#885 [13:42] <Galaxy_2Alex> Keanan, Should be fine.
#886 [13:42] <jcoy0907> https://paste.ubuntu.com/p/ZpHNRgymWy/
#887 [13:43] <jcoy0907> log
#888 [13:43] <Keanan> Galaxy_2Alex you are a magic man
#889 [13:43] <Keanan> i love you in a normal way
#890 [13:44] <Galaxy_2Alex> jcoy0907, Disable Optifine, then try again.
#891 [13:44] <Keanan> i wonder what the malware was from
#892 [13:44] <Galaxy_2Alex> Keanan, PremierOpinion
#893 [13:45] <Keanan> whats that?
#894 [13:45] <Galaxy_2Alex> Keanan, Malware, the most common cause of your issue
#895 [13:46] <Galaxy_2Alex> Keanan, Adwcleaner removes it properly
#896 [13:46] <jcoy0907> log, https://paste.ubuntu.com/p/gb6QkYFY2h/
#897 [13:46] <jcoy0907> same result
#898 [13:46] <Berri> Galaxy_2Alex can you help with a macOS version of minecraft that won't load due to a pop up saying "java quit unexpectedly"?
#899 [13:47] <jcoy0907> what does the error say
#900 [13:47] <Galaxy_2Alex> ??> Berri mac/reinst/manual
#901 [13:47] <Absol> Berri: First, open up the Terminal app found in Applications > Utilities > Terminal. Enter the following command into the terminal: open ~/Library/Application\ Support/minecraft
#902 [13:47] <Absol> Berri: That should open a Finder window showing your Minecraft folder, delete everything except the saves folder. Then restart the game by launching the app in the Applications folder.
#903 [13:47] <heydude> any chance of migrating my account via support without transaction ID?
#904 [13:47] <Galaxy_2Alex> heydude, Contact them nonetheless, and give them as many details as possible, like birth date, previous usernames and previous email addresses for example.
#905 [13:48] <Keanan> alright im going off
#906 [13:48] <heydude> will do, thank you
#907 [13:48] <Galaxy_2Alex> jcoy0907, I've not seen it before, so give me a bit to do some research.
#908 [13:48] <Keanan> i will be forever grateful
#909 [13:48] * Keanan [webchat@host-2-102-14-177.as13285.net] has quit. (Quit: webchat.esper.net)
#910 [13:48] <jcoy0907> a certificate problem with curl probably
#911 [13:48] * MrSwagMan666 [webchat@cpc83289-brig21-2-0-cust932.3-3.cable.virginm.net] has joined #minecrafthelp
#912 [13:49] <jcoy0907> hi
#913 [13:49] <MrSwagMan666> Hi im back im always here but im im playing hypixel and it keeps exiting saying it has crashed
#914 [13:49] <jcoy0907> what is the error code
#915 [13:49] * Jacksamillion [webchat@cpc151091-smal19-2-0-cust7.19-1.cable.virginm.net] has joined #minecrafthelp
#916 [13:50] <Galaxy_2Alex> ??> MrSwagMan666 launcher/log
#917 [13:50] <Absol> MrSwagMan666: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#918 [13:51] <Galaxy_2Alex> jcoy0907, Are you using a proxy or VPN?
#919 [13:51] <jcoy0907> no
#920 [13:51] * Jacksamillion [webchat@cpc151091-smal19-2-0-cust7.19-1.cable.virginm.net] has quit. (Client Quit)
#921 [13:51] <jcoy0907> normal wifi
#922 [13:53] <Galaxy_2Alex> jcoy0907, Try restarting your router and PC.
#923 [13:53] <jcoy0907> i have
#924 [13:53] * Pilotboy84 [webchat@175.38.142.242] has quit. (Quit: webchat.esper.net)
#925 [13:53] <jcoy0907> 4 times
#926 [13:53] <jcoy0907> i even opened event viewer
#927 [13:54] <jcoy0907> would you like an event viewer log?
#928 [13:54] <Berri> Absol deleted everything apart from the saves folder, but now the launcher wont load
#929 [13:54] <Galaxy_2Alex> jcoy0907, Try running the game as asministrator.
#930 [13:54] <jcoy0907> i have
#931 [13:54] <Galaxy_2Alex> Berri, In that case, reinstall it from minecraft.net
#932 [13:55] <jcoy0907> i even reinstalled minecraft
#933 [13:55] <jcoy0907> i also tried to reset windows defender firewall
#934 [13:55] <Galaxy_2Alex> jcoy0907, Any other AV programs running?
#935 [13:56] <jcoy0907> no
#936 [13:56] <jcoy0907> only windows defender
#937 [13:56] * _MarcoPollo_ [webchat@a83-161-237-242.adsl.xs4all.nl] has joined #minecrafthelp
#938 [13:56] <_MarcoPollo_> Hello
#939 [13:56] <_MarcoPollo_> Hello
#940 [13:56] <jcoy0907> hi
#941 [13:56] <_MarcoPollo_> Can you help me?
#942 [13:56] <Galaxy_2Alex> jcoy0907, And this is your own PC?
#943 [13:56] <Galaxy_2Alex> _MarcoPollo_, What is the issue?
#944 [13:57] <jcoy0907> Galaxy_2Alex yes
#945 [13:57] <_MarcoPollo_> When I start up the minecraft launcher
#946 [13:57] <_MarcoPollo_> And go to my server
#947 [13:57] <_MarcoPollo_> It says non of the servers exist
#948 [13:57] <_MarcoPollo_> Like hipixel
#949 [13:57] <_MarcoPollo_> They are all gone
#950 [13:58] <Galaxy_2Alex> _MarcoPollo_, Yes, that is a known problem for a very small amount of users.
#951 [13:58] <_MarcoPollo_> And when I try to enter the IP again it still says its not ther
#952 [13:58] <_MarcoPollo_> How do I fix it?
#953 [13:58] * Berri [webchat@054419a3.skybroadband.com] has quit. (Quit: webchat.esper.net)
#954 [13:59] <jcoy0907> are you using a vpn or proxy?
#955 [13:59] <_MarcoPollo_> Dunno
#956 [13:59] <_MarcoPollo_> Think vpn
#957 [13:59] <Galaxy_2Alex> _MarcoPollo_, Use "Direct Connect".
#958 [13:59] <Galaxy_2Alex> _MarcoPollo_, Also, keep in mind that Minecraft does not support VPNs.
#959 [13:59] <_MarcoPollo_> Idk really
#960 [14:00] <_MarcoPollo_> I don't think im using both of them
#961 [14:00] <_MarcoPollo_> Im just using internet
#962 [14:00] <Galaxy_2Alex> jcoy0907, Have you tried flushing the DNS settings?
#963 [14:00] <jcoy0907> yes
#964 [14:00] <jcoy0907> i even reinstalled certificates
#965 [14:01] * jsid [webchat@62-168-136-81.sandnet.se] has joined #minecrafthelp
#966 [14:01] <_MarcoPollo_> It says "Network unreacheble: no further information"
#967 [14:01] <jsid> i cant get an email for password reset, why is that?
#968 [14:01] * HonigkuchenYT [webchat@p5086743B.dip0.t-ipconnect.de] has joined #minecrafthelp
#969 [14:01] <Galaxy_2Alex> jcoy0907, Please report this to the bug tracker: https://bugs.mojang.com
#970 [14:02] <Galaxy_2Alex> ??> jsid account/email-missing
#971 [14:02] <Absol> jsid: If you are not getting emails from Mojang, please read this article for common reasons for that: https://help.mojang.com/customer/portal/articles/542001-cannot-get-mojang-system-emails
#972 [14:02] <Absol> jsid: Please be aware that emails can take up to two hours to arrive. Some ISP email providers like AOL, Comcast, Gmx and General-purpose email providers like Hotmail have known issues with dropping Mojang emails. If you use one of those, use another provider like Gmail.
#973 [14:02] <Absol> jsid: If none of this helps, you may need to contact Mojang. If you do, make sure you receive a confirmation email after sending an account support request.
#974 [14:02] * Berri [webchat@054419a3.skybroadband.com] has joined #minecrafthelp
#975 [14:02] <_MarcoPollo_> Galaxy_2Alex even with direct connect it wont work
#976 [14:03] <_MarcoPollo_> It says "Network unreachble: no further information"
#977 [14:03] <Berri> I have just re-downloaded the game launcher, it now loads but im still getting a "java quit unexpectedly" when tring to load the game
#978 [14:03] * jsid [webchat@62-168-136-81.sandnet.se] has quit. (Client Quit)
#979 [14:03] * m1 [webchat@62-64-143-196.dynamic.dial.as9105.com] has joined #minecrafthelp
#980 [14:03] <Galaxy_2Alex> _MarcoPollo_, Restart your PC and your router, then try again.
#981 [14:03] <_MarcoPollo_> Ok
#982 [14:04] <Galaxy_2Alex> Berri, Update your macOS
#983 [14:04] <m1> I need help
#984 [14:04] <Galaxy_2Alex> m1, Yes?
#985 [14:04] <HonigkuchenYT> I bough minecraft 2 days ago but i cant login on minecraft.net neather on the launcher i changed my password 3 time i dont know what to do :(
#986 [14:05] <Galaxy_2Alex> HonigkuchenYT, Did you use McLeaks before you bought the game?
#987 [14:05] <HonigkuchenYT> no whats that
#988 [14:05] <Galaxy_2Alex> ??> HonigkuchenYT tools/hjt
#989 [14:05] <Absol> HonigkuchenYT: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#990 [14:05] <Absol> HonigkuchenYT: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#991 [14:05] <m1> so whenever I try to press play it comes up with a black box and white writing that says "unable to download file", and the file name is "ar_sa.json". I removed some files from the Minecraft thing in appdata bc my sister had different ones than I did but I don't knw where ive put the file and its nowhere to be seen on my computer. ive tried reinst
#992 [14:05] <m1> alling Minecraft but it hasn't worked
#993 [14:05] <Galaxy_2Alex> ??> m1 av/adwcleaner
#994 [14:05] <Absol> m1: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#995 [14:05] <Absol> m1: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#996 [14:06] <m1> how would that get my file back tho
#997 [14:06] <m1> im confused
#998 [14:06] <Galaxy_2Alex> m1, Please ignore any messages starting with ??> as they are only internal commands. Instead, follow the instructions from Absol below them starting with your Username.
#999 [14:06] <m1> ok
#1000 [14:07] <Galaxy_2Alex> m1, It will remove the program that blocks you from downloading the game.
#1001 [14:07] <m1> i don't have trouble downloading the game i just have a missing file
#1002 [14:07] <m1> it downloads fine its just the file isn't there when i redownload
#1003 [14:07] * Vince [webchat@h-59-24-85.A328.priv.bahnhof.se] has joined #minecrafthelp
#1004 [14:08] <Galaxy_2Alex> m1, Something blocks the download it seems, at least that is what the error log is suggesting.
#1005 [14:08] <HonigkuchenYT> Galaxy_2Alex here you go ? https://paste.ubuntu.com/p/ySJJSGMBpZ/
#1006 [14:09] <HonigkuchenYT> i dont know what all of this is
#1007 [14:09] <Galaxy_2Alex> oh bloody hell
#1008 [14:09] <Galaxy_2Alex> HonigkuchenYT, Are other people using this PC?
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#1010 [14:09] <sebysanti92batm> hello
#1011 [14:09] <Vince> Anyone know what exactly the alpha promise back in 2010 really included? I've read about "all future versions of the game" would that include Minecraft on every platform?
#1012 [14:09] <Galaxy_2Alex> sebysanti92batm, Hello
#1013 [14:09] <sebysanti92batm> I have a problem
#1014 [14:09] <Galaxy_2Alex> Vince, No.
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#1016 [14:10] <HonigkuchenYT> @no not anymore my sister had the pc for sometime then she gave it to me why
#1017 [14:10] <Galaxy_2Alex> HonigkuchenYT, Because she was probably using McLeaks. There will be a lot of text incoming, please read through ALL of it.
#1018 [14:10] <m1> question
#1019 [14:11] <Galaxy_2Alex> HonigkuchenYT, McLeaks and similar tools are known to steal people's account details - they reroute all the data you type into the launcher onto a completely different server that is not Mojang's. There are certain steps you will have to take in order to fix your problem, and your personal data.
#1020 [14:11] <sebysanti92batm> When i click in play the game crashed initializing the game
#1021 [14:11] <HonigkuchenYT> okay
#1022 [14:11] <Galaxy_2Alex> HonigkuchenYT, First, delete the program if you still have it, it's probably in your Downloads folder. Next, you will need to edit your Host file.
#1023 [14:11] <Galaxy_2Alex> HonigkuchenYT, To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator. Press File, then Open.
#1024 [14:11] <Galaxy_2Alex> HonigkuchenYT, Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open". Once the window is open, delete the lines containing "mojang.com" (the whole line, probably everything that is in the text file), and save that file.
#1025 [14:11] <Galaxy_2Alex> HonigkuchenYT, Next, change your Minecraft password as soon as possible. If you have also used that exact same password elsewhere, change those passwords as well. After all that, you game should allow you to log in again.
#1026 [14:11] <m1> would this malware cleaner delete anything from my computer
#1027 [14:11] <Galaxy_2Alex> HonigkuchenYT, If you have intentionally used the program, please be aware that using it can get your account permanently suspended. If you ever need an alternate account, you can always buy a new license on https://minecraft.net/
#1028 [14:11] <Galaxy_2Alex> ??> sebysanti92batm launcher/log
#1029 [14:11] <Absol> sebysanti92batm: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#1030 [14:11] <Galaxy_2Alex> m1, Only malware and unwanted programs.
#1031 [14:11] * Vince [webchat@h-59-24-85.A328.priv.bahnhof.se] has quit. (Client Quit)
#1032 [14:12] <m1> ok im trusting you
#1033 [14:12] * Nashor [webchat@d75-157-218-165.bchsia.telus.net] has joined #minecrafthelp
#1034 [14:12] <Nashor> hello
#1035 [14:13] <Nashor> im having a problem with forge
#1036 [14:13] <Galaxy_2Alex> ??> Nashor mods
#1037 [14:13] <Absol> Nashor: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#1038 [14:13] <Absol> Nashor: You can try seeking help on the forum https://www.minecraftforum.net/forums/support/java-edition-support , or FTB subreddit https://www.reddit.com/r/feedthebeast/
#1039 [14:13] <Nashor> ok thank you
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#1041 [14:14] <sebysanti92batm> the drivers cant support open OpenGL
#1042 [14:14] <m1> im very scared to press clean and repair
#1043 [14:14] <m1> are you defo sure nothing bad will happen
#1044 [14:14] <sebysanti92batm> what can i do???
#1045 [14:15] <HonigkuchenYT> Galaxy_2Alex ok i did what you wanted ill try again and i would never do anything to get banned because i bought minecraft after 3 years again
#1046 [14:16] <m1> i did it what now
#1047 [14:17] <HonigkuchenYT> OMG Galaxy_2Alex YOU ARE A LEGEND THANK YOU SO MUCH <3333
#1048 [14:17] <HonigkuchenYT> it finaly works <<33
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#1050 [14:19] <m1> absol
#1051 [14:20] <sebysanti92batm> i have the ubuntu pastebin
#1052 [14:22] <m1> where did they all go
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#1054 [14:25] <jjj> hi
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#1058 [14:27] <Michael> hey
#1059 [14:27] <Michael> hello
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#1061 [14:28] <Guest20311> hi
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#1065 [14:31] <jcoy0907> i have finished the bug report
#1066 [14:32] <jcoy0907> Anyone having problems?
#1067 [14:32] <jcoy0907> Anyone having problems?
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#1070 [14:37] <Ox> Galaxy_2Alex it didn't work
#1071 [14:39] <Berri> Galaxy_2Alex have just restarted and updated my mac, used the new downloaded version of the launcher but its still saying "java quit unexpectedly", is there anything left I can do to try fix it ?
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#1074 [14:41] <jcoy0907> anyone having problems?
#1075 [14:41] * macktaylor92 [webchat@mta-98-29-46-188.neo.rr.com] has joined #minecrafthelp
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#1078 [14:44] <macktaylor92> hello, i bought minecraft in sept. 2011 and have played off and on for years. I recently updated to windows 10 and if i remember right this is my first login attempt since upgrading. I am unable to log in and get incorrect username or password and have tried resetting my password and receive the email and waited to try and it didn't work that was 2
#1079 [14:44] <macktaylor92> days ago and i just tried again and it still didn't work. I dont know if theres anything im missing that could help me access my account or if im just out of luck and have to wait a month for mojang
#1080 [14:49] <jcoy0907> https://account.mojang.com/migrate
#1081 [14:49] <jcoy0907> macktaylor92
#1082 [14:50] <macktaylor92> jcoy0907 i attempted a migration and didn't have any luck
#1083 [14:50] <jcoy0907> ok
#1084 [14:51] <jcoy0907> macktaylor92, have you tried https://my.minecraft.net/en-us/password/forgot/
#1085 [14:52] <macktaylor92> yes i tried and received the email and reset and waiting an hour and it didn't work and that was 2 days ago and it still didn't work
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#1087 [14:53] <jcoy0907> macktaylor92 have you checked your spam?
#1088 [14:55] <macktaylor92> what would i be looking for? i successfully received the password change request and changed the password. so i dont see what would be lost in spam
#1089 [14:55] * Anoradord [webchat@5.181.234.110] has joined #minecrafthelp
#1090 [14:56] <Anoradord> I think I owned minecraft on an old email account. that email is closed and I am trying to see if I can have the game transferred to my new account.
#1091 [14:57] <mattym> macktaylor92, When you changed the password, did it give you a success message?
#1092 [14:57] * nbalivenba [webchat@78-20-66-131.access.telenet.be] has joined #minecrafthelp
#1093 [14:57] <mattym> Anoradord, If you can no longer access the email it was on, you will need to speak with Mojang support.
#1094 [14:57] <nbalivenba> hi
#1095 [14:57] <mattym> ??> Anoradord account/send-email
#1096 [14:57] <Mightyena> Anoradord: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1097 [14:57] <Mightyena> Anoradord: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
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#1100 [14:57] <nbalivenba> is someone from mojang here
#1101 [14:58] * xCense1 [webchat@90.173.203.47] has joined #minecrafthelp
#1102 [14:58] <xCense1> I need help
#1103 [14:58] <mattym> nbalivenba, No
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#1105 [14:58] <nbalivenba> ok:(
#1106 [14:58] <xCense1> Please, i need help
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#1108 [15:00] <macktaylor92> @mattym it looks like i didn't receive a password change success email. i believe there was a screen saying it was changed after i followed the password request link from the first email
#1109 [15:01] * clemenss [webchat@77.119.129.199.wireless.dyn.drei.com] has joined #minecrafthelp
#1110 [15:01] <mattym> macktaylor92, What is the exact message you get when you try to log in, and are you trying to login on the site or the game launcher when you get that error?
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#1112 [15:03] <macktaylor92> mattym "invalid email address or password. Forgot you password?" and ive tried to log in through ATLauncher, Twitch i believe, mojang.com and minecraft.net. i get the same message across all i believe
#1113 [15:03] <mattym> macktaylor92, Sounds like it could be something else on the computer causing an issue.
#1114 [15:04] <mattym> ??> macktaylor92 tools/hjt
#1115 [15:04] <Mightyena> macktaylor92: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1116 [15:04] <Mightyena> macktaylor92: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
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#1119 [15:04] <aaa> hello
#1120 [15:04] <clemenss> Hello guys. So, i wanted to reinstall minecraft after quite a while and when I tried to download it, I was asked about my age. However, while entering it i accidentally chose 2019 for the year. Now it's bothering me with parental consent and the whole stuff with charging of a credit card. I don't own one however. Is there anything I can do, except
#1121 [15:04] <clemenss> writing to support?
#1122 [15:04] * Marn [webchat@ool-182f3a8a.dyn.optonline.net] has joined #minecrafthelp
#1123 [15:05] <aaa> So, "when will we reply" is literally still at may 12th and its been like 2 weeks :/
#1124 [15:05] <aaa> does anyone know if mojang will even reply at this point?
#1125 [15:05] <aaa> anyone?
#1126 [15:06] <Marn> I downloaded the Java version accidentally. Is there any way to switch to the windows 10 version?
#1127 [15:06] * Joox [webchat@78-56-196-92.static.zebra.lt] has joined #minecrafthelp
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#1130 [15:07] <macktaylor92> mattym is this tool safe?
#1131 [15:07] <mattym> macktaylor92, Yes
#1132 [15:07] <mattym> clemenss, No, you will need to sort it out with support if you don't have a credit card.
#1133 [15:08] <mattym> Marn, Do you mean purchased the wrong one?
#1134 [15:08] <clemenss> mattym Ok, thanks for the help
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#1137 [15:13] <macktaylor92> mattym Mightyena https://paste.ubuntu.com/p/R8zG4TrxVT/
#1138 [15:14] <KMD> My Minecraft Launcher when opened displays ERR_FAILED(-2) can you help?
#1139 [15:14] <mattym> macktaylor92, Well I am not seeing anything there that would cause an issue.
#1140 [15:14] <mattym> macktaylor92, Are you on a home internet connection?
#1141 [15:14] <KMD> yes
#1142 [15:14] <macktaylor92> @mattym yes
#1143 [15:15] <mattym> macktaylor92, Do you have a mobile device with a data connection (not Wifi) that you can test the login to the website from?
#1144 [15:15] <mattym> KMD, Is that the full error text/log?
#1145 [15:15] <KMD> yes
#1146 [15:15] <macktaylor92> @mattym yes, i can try loggin on with my phone with wifi off now
#1147 [15:15] <KMD> actually no it is Failed to load URL mojang://launcher/index.html with error ERR_FAILED (-2).
#1148 [15:16] <mattym> macktaylor92, Let me know if you get the same or a different error, or if it works. If you get a different error let me know what it says.
#1149 [15:16] * Kaiauran [webchat@c-24-5-26-130.hsd1.ca.comcast.net] has joined #minecrafthelp
#1150 [15:16] <mattym> ??> KMD error/download
#1151 [15:16] <Mightyena> KMD: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#1152 [15:17] <Kaiauran> I am having launcher problems
#1153 [15:17] <mattym> Kaiauran, Explain the problem.
#1154 [15:18] <KMD> @Mightyena I do not have any of those softwares
#1155 [15:18] <mattym> ??> KMD tools/hjt
#1156 [15:18] <Mightyena> KMD: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1157 [15:18] <Mightyena> KMD: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1158 [15:19] * mozart [webchat@c-cc1ae255.016-196-6e6b701.bbcust.telenor.se] has joined #minecrafthelp
#1159 [15:19] <macktaylor92> @mattym same issue, invalid email or password. one of my passwords has it give me a verification with the whole are you a robot click the images with taxis etc. the other one didn't. so idk what thats about.
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#1162 [15:20] <mattym> macktaylor92, Ok that sounds like an issue on Mojangs end, you will need to contact them.
#1163 [15:20] <mattym> ??> macktaylor92 account/send-email
#1164 [15:20] <Mightyena> macktaylor92: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1165 [15:20] <Mightyena> macktaylor92: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1166 [15:21] <macktaylor92> @mattym thank you very much for your help i appreciate it. i sent mojang and email before coming here. i saw the whole "we're serving emails from like a month ago" and was like crap, better try to find another fix
#1167 [15:22] <KMD> Mightyena I am on a MacBook and do not have Microsoft so that will not work, thanks for the suggestion
#1168 [15:22] <macktaylor92> any clue what the deal is with them? why they aren't providing customer service? its pretty poor business. I know you aren't affiliated
#1169 [15:24] <mattym> macktaylor92, They are currently dealing with a backlog of support requests. The wait times are considerably longer than normal.
#1170 [15:25] <Marn> +mattym yes
#1171 [15:25] * Vincent [webchat@ip68-101-212-95.sd.sd.cox.net] has joined #minecrafthelp
#1172 [15:25] <macktaylor92> thats pretty intense... and disappointing haha oh well, you were very helpful thank you. have a nice day
#1173 [15:26] * macktaylor92 [webchat@mta-98-29-46-188.neo.rr.com] has quit. (Quit: webchat.esper.net)
#1174 [15:26] <KMD> I have tried redownloading the launcher and it has not changed the circumstances
#1175 [15:27] * w0rldmak3r [~zowen200@162-229-211-161.lightspeed.austtx.sbcglobal.net] has joined #minecrafthelp
#1176 [15:27] <Vincent> I got charged twice for the same realm subscription
#1177 [15:28] <w0rldmak3r> hey all. anyone have trouble actually buying the game? I can't click "Purchase", but it says paypal is authorized. in the console there is a cross-site scripting error
#1178 [15:29] <mattym> Marn, You will need to try and refund it, or see if they can swap it during the refund.
#1179 [15:29] <mattym> ??> Marn account/refund
#1180 [15:29] <Mightyena> Marn: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#1181 [15:29] <Marn> how do i do that?
#1182 [15:29] <Marn> nvm, thank you
#1183 [15:30] <mattym> w0rldmak3r, If there is a repeatable error on the page, report it to site section on the bug tracker.
#1184 [15:30] * Vincent [webchat@ip68-101-212-95.sd.sd.cox.net] has quit. (Client Quit)
#1185 [15:30] <w0rldmak3r> Or is there anywhere to buy the game besides the official site? It doesn't work in any browser i have tried..
#1186 [15:30] <w0rldmak3r> okay, will do
#1187 [15:31] <w0rldmak3r> where is the bug tracker?
#1188 [15:31] * KMD [webchat@72-24-99-213.cpe.cableone.net] has quit. (Quit: webchat.esper.net)
#1189 [15:31] <mattym> w0rldmak3r, Here https://bugs.mojang.com, if you are in the US, you can try the purchase via Amazon https://www.amazon.com/Minecraft-Mac-Online-Game-Code/dp/B010KYDNDG
#1190 [15:32] * KMD [webchat@72-24-99-213.cpe.cableone.net] has joined #minecrafthelp
#1191 [15:32] <mattym> KMD, Do you have any Antivirus, Firewall, VPN, Ad Blocking or Parental Control software installed?
#1192 [15:32] <KMD> mattym no I do not
#1193 [15:32] <w0rldmak3r> thanks for that amazon link
#1194 [15:33] * Keanan [webchat@host-2-102-14-177.as13285.net] has joined #minecrafthelp
#1195 [15:33] <Keanan> Hello, I'm back again.
#1196 [15:33] <KMD> w0rldmak3r https://bugs.mojang.com/secure/Dashboard.jspa
#1197 [15:33] <Keanan> Whenever I try join a server
#1198 [15:33] <Keanan> it says this server is not authenticated by minecraft.net
#1199 [15:33] <Keanan> even if its hypixel
#1200 [15:34] <mattym> ??> Keanan launcher/relog
#1201 [15:34] <Mightyena> Keanan: Click your Minecraft username (or email address) in the upper left part of the launcher, select Log out, then re-enter your info and try the game again.
#1202 [15:34] <Keanan> alright.
#1203 [15:34] <Keanan> ty
#1204 [15:35] <mattym> KMD, Not sure what else would cause that issue on a Mac then. Are you sure you have none of the types of software I listed?
#1205 [15:35] <KMD> @mattym the only thing I have downloaded on my Mac other than Minecraft is Flash Player
#1206 [15:36] <mattym> KMD, Try this.
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#1209 [15:36] <Keanan> works
#1210 [15:36] <Keanan> thank you so much
#1211 [15:36] * Keanan [webchat@host-2-102-14-177.as13285.net] has quit. (Client Quit)
#1212 [15:36] <mattym> KMD, Delete the app/game from the Applications folder on your Mac. Then go into the Settings for Security and Privacy and turn off the default Mac firewall.
#1213 [15:36] <Ogiva> Guys plz i am about two years with this problem
#1214 [15:36] <mattym> KMD, Then download and install the launcher again.
#1215 [15:37] <KMD> @mattym I will try
#1216 [15:37] <Ogiva> i forgot my security questions
#1217 [15:37] <Marn> im playing next to someone else and we are trying to multiplayer bit nothing is showing up on my local network
#1218 [15:37] <Ogiva> then i click to send an email for my acount
#1219 [15:38] <Ogiva> and dont get any email from mojang
#1220 [15:38] <mattym> ??> Ogiva account/send-email
#1221 [15:38] <Mightyena> Ogiva: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1222 [15:38] <Mightyena> Ogiva: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1223 [15:38] * tobias66 [webchat@ip5f5afe93.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#1224 [15:38] <tobias66> I don't remember my email adress
#1225 [15:39] <tobias66> hello
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#1228 [15:40] <Ogiva> i already send an email to mojang but they send me some bullshits and to click on links to write more request and blablabla
#1229 [15:40] <Absol> Ogiva: Please keep it civil
#1230 [15:40] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#1231 [15:41] <Ogiva> i just want to change my skin
#1232 [15:41] <Ogiva> but don t remember my security questions
#1233 [15:42] <Ogiva> then i click to send a email and don' t recive any email
#1234 [15:42] <KMD> mattym same problem thanks though
#1235 [15:43] <mattym> KMD, Yeah, unfortunately I do not know any ways to further diagnose that issue for Macs.
#1236 [15:44] <KMD> mattym I think it might have to do with the Java update I have been delaying, I am updating it now to see if that helps
#1237 [15:45] <Ogiva> guys my problem can be because of migration account?
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#1241 [15:50] <m1> I need help
#1242 [15:51] * David is now known as Guest14939
#1243 [15:51] <Guest14939> I'm having trouble with uninstalling forge 1.7.10 forge
#1244 [15:51] * KMD [webchat@72-24-99-213.cpe.cableone.net] has joined #minecrafthelp
#1245 [15:51] <Guest14939> I'm having trouble with uninstalling forge 1.7.10 forge
#1246 [15:51] <m1> is there any staff even here
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#1252 [15:57] <ManuelPerez> Hello, I lost my minecraft account and I do not remember the email or password as I do to recover it
#1253 [15:59] * derek [webchat@75-58-162-255.lightspeed.snantx.sbcglobal.net] has joined #minecrafthelp
#1254 [16:00] <derek> i need help claiming winows 10 edition with my java account
#1255 [16:00] * Adroit [webchat@71-208-86-131.ftmy.qwest.net] has joined #minecrafthelp
#1256 [16:01] <gurra55> Hey, i cant logg in into the website and buy the game. What can i do?
#1257 [16:01] * ManuelPerez [webchat@host124.181-110-84.telecom.net.ar] has quit. (Quit: webchat.esper.net)
#1258 [16:01] <Adroit> Anyone know how why im getting this error? Internal Exception: java.io.IOException: An existing connection was forcibly closed by the remote host
#1259 [16:08] * OwlsFlyWithMe [webchat@host104-49-dynamic.56-79-r.retail.telecomitalia.it] has joined #minecrafthelp
#1260 [16:09] <OwlsFlyWithMe> hi, i need to change the email of my account
#1261 [16:10] * Eragon [webchat@50.35.43.96] has joined #minecrafthelp
#1262 [16:12] <OwlsFlyWithMe> i need to change the email of my account
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#1265 [16:13] <Eragon> I cannot remember who I was talking to yesterday, but I was having trouble logging in, and was told to download a scanner, scan, restart my computer. and then do what the scanner told me to do. I did all that, but on restart it gave me no more instructions.
#1266 [16:14] <Eragon> Greymagic27, I believe you were the one helping me.
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#1269 [16:24] * ju [webchat@lfbn-1-9072-192.w86-238.abo.wanadoo.fr] has joined #minecrafthelp
#1270 [16:24] <ju> I forgot my password and can not access it at my email address
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#1272 [16:32] * pesdl [webchat@bzq-79-183-56-189.red.bezeqint.net] has joined #minecrafthelp
#1273 [16:32] <pesdl> hi
#1274 [16:32] <pesdl> why cant i login to the website to buy the game
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#1277 [16:35] <ardaali> hello
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#1281 [16:39] <steinmy> can anyone tell me why i dont have launcher option for minecraft 1.14.3
#1282 [16:39] <Josh2> My minecraft keeps crashing whenever i start it up, how do i fix this?
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#1285 [16:41] <matt7> Hi, I am unable to login to my account because I don't know the password and the email I made the account with is no longer active. I have sent 2 support tickets to mojang but not received any help
#1286 [16:43] * pesdl [webchat@bzq-79-183-56-189.red.bezeqint.net] has joined #minecrafthelp
#1287 [16:45] <steinmy> mojang is dealing with support tickets for may 12 they are really back logged
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#1290 [16:53] <aiden> Whenever i try to log in it says "Sorry! make sure online and try agian" but i am online
#1291 [16:55] <aphyx> My wife has a problem when launching the game, it crashes and the log shows "Process crashed with exit code -1073741819"
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#1307 [17:26] <DonationDrive> Greetings! I am Fuchs from Freenode Staff.
#1308 [17:26] <DonationDrive> Freenode had problems with disruptive elements and trolls trying to derail our crusade for free and universally accessible software.. Despite this, we are the premier FOSS collaboration platform on the Internet. Our team of staffers have worked dilligently to ensure Freenode remains a safe, supportive platform where the FOSS commununity can thrive absent of scams and hate speech. The costs of network monitoring and the lawsuits mounted
#1309 [17:26] <DonationDrive> by Larry Ellison and Oracle have presented challenges to Freenode's very survival.
#1310 [17:26] <DonationDrive> Mark Shuttleworth and Freenode staff have now unveiled the Freenode Fortress Project! Partnering with Huawei, we are in the process of installing an intelligent firewall that will defend against any DDOS or massive spambot operation using Huawei's predictive computing technology, the same software used to track and control China's Uighur Muslim minority.
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#1315 [17:28] * LeviLoyen [webchat@d54C1F0E9.access.telenet.be] has joined #minecrafthelp
#1316 [17:28] <LeviLoyen> Hey
#1317 [17:30] <LeviLoyen> Someone hijacked my accoun t
#1318 [17:30] <LeviLoyen> and I want it back.
#1319 [17:30] <webrosc> ??> LeviLoyen account/hacked
#1320 [17:30] <Mightyena> LeviLoyen: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#1321 [17:30] <Mightyena> LeviLoyen: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#1322 [17:30] <LeviLoyen> But mojang is not replying or helping me at all.
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#1324 [17:33] <LeviLoyen> I can't get the transaction Id
#1325 [17:33] <LeviLoyen> I got the game 10 years ago.
#1326 [17:33] <webrosc> we can not help you here,
#1327 [17:33] <LeviLoyen> Well, why can't they fucking reply to my e-mails
#1328 [17:33] <Absol> LeviLoyen: Please keep it civil
#1329 [17:33] <LeviLoyen> I paid for a game
#1330 [17:34] <LeviLoyen> And I want to play it
#1331 [17:34] <webrosc> and if you read the linked page when yyou sent the email to them you would know
#1332 [17:34] <webrosc> this page https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1333 [17:34] <LeviLoyen> The 'my account was stolen'?
#1334 [17:34] <LeviLoyen> Yes I know
#1335 [17:34] <LeviLoyen> I've seen that many times
#1336 [17:34] <LeviLoyen> You're not going to tell me
#1337 [17:35] <webrosc> then wait for them to reply
#1338 [17:35] <LeviLoyen> It takes a week
#1339 [17:35] <LeviLoyen> To process some replies or help
#1340 [17:35] <LeviLoyen> From the 12th of may
#1341 [17:35] <LeviLoyen> for almost a week
#1342 [17:35] <LeviLoyen> With Uplay or anything else
#1343 [17:35] <LeviLoyen> I get an instant reply within the day
#1344 [17:35] <webrosc> you do realise they get 1000's of emails, and they are only a small team who work office hours, not a massive team working 24/7
#1345 [17:36] <webrosc> Mojang is not a huge company
#1346 [17:36] <LeviLoyen> Sorry, did not really know that
#1347 [17:36] <webrosc> either way, we can't fix your issue, wait for them to reply
#1348 [17:36] <LeviLoyen> The most frustating part will be
#1349 [17:36] <LeviLoyen> When I get the reply
#1350 [17:36] <LeviLoyen> they will simply tell me
#1351 [17:36] <LeviLoyen> to get the trans ID
#1352 [17:37] <LeviLoyen> that's it
#1353 [17:37] <LeviLoyen> But I can't
#1354 [17:37] <webrosc> how did you pay for the game originally?
#1355 [17:37] <LeviLoyen> 2010, credit card
#1356 [17:37] <webrosc> did you look at https://help.mojang.com/customer/portal/articles/361380
#1357 [17:37] <LeviLoyen> Yes I did
#1358 [17:37] <LeviLoyen> I can't find the ID
#1359 [17:38] <LeviLoyen> it only goes back to
#1360 [17:38] <LeviLoyen> 2014
#1361 [17:38] <LeviLoyen> And I bought it in 2011
#1362 [17:38] <webrosc> Credit and debit card transactions between mid-2011 to December 2013 were handled by our payment partner Skrill (formerly Moneybookers).
#1363 [17:38] <webrosc> This transaction ID is a sequence of nine or ten numbers.
#1364 [17:38] <webrosc> example: 9876543210
#1365 [17:38] <webrosc> previously: 987654321
#1366 [17:38] <webrosc> To recover this transaction ID, get in touch with a Skrill representative by emailing them at help@skrill.com. When contacting them, use the email address from your purchase, put "Minecraft" in the subject field, and ask for the Merchant Transaction ID from your purchase of Minecraft.
#1367 [17:39] <webrosc> that was explained in https://help.mojang.com/customer/portal/articles/361380
#1368 [17:40] <webrosc> if you got minecraft before mid 2011 Mojang can assist
#1369 [17:40] <webrosc> To retrieve this ID, you will need to have saved your original purchase email. If you do not have this, you can contact customer support for alternate account verification methods.
#1370 [17:46] <LeviLoyen> hmm..
#1371 [17:47] <aiden> hey i need help
#1372 [17:47] <webrosc> ??> aiden ask
#1373 [17:47] <Mightyena> aiden: Please don't ask to ask or just say "I need help" - just ask your question or state what you need help with, and be as specific as possible.
#1374 [17:47] <Mightyena> aiden: If you are unsure if the question is appropriate, just ask it and you will be informed if it is not.
#1375 [17:48] <LeviLoyen> How can I prove that it is my account?
#1376 [17:48] <aiden> sorry i am unable to login because there is an error syaing that i need to be online but i am online
#1377 [17:48] <LeviLoyen> When I do not have the tans ID
#1378 [17:49] <webrosc> LeviLoyen, wait for Mojang to reply, and speak to the rep who answers to sport it
#1379 [17:49] <LeviLoyen> When they replied
#1380 [17:49] <LeviLoyen> Do they keep the conversation
#1381 [17:49] <LeviLoyen> Or does it take another 3 weeks for them to reply?
#1382 [17:49] <LeviLoyen> Want to know
#1383 [17:49] <LeviLoyen> When it's my turn
#1384 [17:49] <LeviLoyen> I can continue to solve the issue
#1385 [17:50] <webrosc> they will keep replying once they start to talk with you
#1386 [17:50] <LeviLoyen> Okay, that's good
#1387 [17:50] <webrosc> ??> aiden tools/hjt
#1388 [17:50] <Mightyena> aiden: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1389 [17:50] <Mightyena> aiden: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1390 [17:52] * patapony [webchat@231.171.118.138.dynamic.directwifi.com.br] has joined #minecrafthelp
#1391 [17:53] <aiden> im on the main menu
#1392 [17:54] <aiden> i cant find the run hijack this
#1393 [17:54] <webrosc> read and follow what Mightyena said
#1394 [17:55] * Vik [webchat@ool-182dbada.dyn.optonline.net] has joined #minecrafthelp
#1395 [17:55] <Vik> hi
#1396 [17:55] <Vik> whenever i try to join my friends server i crash
#1397 [17:55] <aiden> i downloaded it but i dont see run hijack as admin
#1398 [17:56] <webrosc> aiden, are you using windows pc, or a mac?
#1399 [17:56] <aiden> windows
#1400 [17:56] * plo123 [webchat@92.251.190.78.threembb.ie] has joined #minecrafthelp
#1401 [17:56] <Vik> windows
#1402 [17:56] <webrosc> aiden, right click the hijackthis exe with your mouse, there will be a pop up menu
#1403 [17:56] <webrosc> Vik, post your crash log via paste.ubuntu.com
#1404 [17:57] <patapony> Hi, I sent a message to Mojang support but I didn`t put my transaction ID because I just found it now. Should I send another message with the ID or wait for them to respond first?
#1405 [17:57] <plo123> Having problems login into Minecraft crashes after every time I press play
#1406 [17:57] <mattym> ??> plo123 launcher/log
#1407 [17:57] <Mightyena> plo123: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#1408 [17:57] <webrosc> patapony, no wait for them to reply and give it to them then
#1409 [17:57] <patapony> Ok, thanks
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#1411 [17:57] <webrosc> if you send a new mail they won't see it till after they have replied to your first
#1412 [17:59] <aiden> webrosc i dont know how to find hijack this exe
#1413 [17:59] <webrosc> it will be in your download folder
#1414 [17:59] <webrosc> or wherever you told it to save to
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#1416 [18:00] <aiden> ok ok
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#1418 [18:01] * fojtuch [webchat@host-91-231-122-2.gtnet.net.pl] has joined #minecrafthelp
#1419 [18:01] <AssaultDingo> I am trying to change my minecraft name, but whenever i press change name after filling out the boxes, it freezes my browser page. I have tried this in multiple browsers including Chrome and Microsoft edge.
#1420 [18:01] * fojtuch [webchat@host-91-231-122-2.gtnet.net.pl] has quit. (Client Quit)
#1421 [18:01] <mattym> AssaultDingo, What page are you trying on?
#1422 [18:02] <AssaultDingo> My profile page on the minecraft website
#1423 [18:02] * Rko [webchat@c-71-232-8-121.hsd1.ma.comcast.net] has joined #minecrafthelp
#1424 [18:02] <mattym> AssaultDingo, Can you see if the change name option works on account.mojang.com/me ?
#1425 [18:02] <aiden> https://paste.ubuntu.com/p/hdNJDrZBMm/
#1426 [18:02] <AssaultDingo> Ok one minute
#1427 [18:02] <webrosc> ??> aiden info/mcleaks
#1428 [18:02] <Mightyena> aiden: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#1429 [18:02] <Mightyena> aiden: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
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#1431 [18:03] <Rko> i'm having trouble logging into my account
#1432 [18:04] <webrosc> aiden, you also have a bunch of malware
#1433 [18:04] <mattym> Rko, What sort of trouble?
#1434 [18:04] <webrosc> ??> aiden av/adwcleaner
#1435 [18:04] <Mightyena> aiden: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#1436 [18:04] <Mightyena> aiden: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1437 [18:04] <aiden> i had this account in 2013-14 i dont know where to find the things i put on
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#1439 [18:05] <Rko> I can't log into my account i've changed the password twice and I can only log into it on my phone and not my computer
#1440 [18:05] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has quit. (Quit: Leaving)
#1441 [18:06] <mattym> Rko, Was the phone on wifi, or data?
#1442 [18:06] <AssaultDingo> i tried using the link you sent. if i go to the minecraft section i get forwarded to the minecraft website
#1443 [18:06] <Rko> both
#1444 [18:06] * aiden [webchat@174-23-168-179.slkc.qwest.net] has quit. (Quit: webchat.esper.net)
#1445 [18:06] <userdel> Heyo, just wanted to ask if anyone else has experienced this. Or at least maybe have heard of this. I couldn't sign into Java Edition, so I go check and sign into minecraft.net, apparently Minecraft was removed from my account, so I go to account.mojang and there was a redeem code bound to my account and it was the only way to reactivate my account
#1446 [18:06] <userdel> . Which has given me a new UID and username. Anything I can do for this, or maybe someone else has heard of this?
#1447 [18:06] <plo123> Have followed instructions but who do I send the launcher log to
#1448 [18:07] <webrosc> userdel, sounds to me like your logging into a different account
#1449 [18:07] <userdel> I'm not, same username and password
#1450 [18:07] <webrosc> username, or email?
#1451 [18:07] <mattym> Rko, Ok, could be a few things, we can check if its anything else on the computer effecting it.
#1452 [18:07] <mattym> ??> Rko tools/hjt
#1453 [18:07] <Mightyena> Rko: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1454 [18:07] <Mightyena> Rko: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1455 [18:07] <userdel> email, it's all saved in my keepass db
#1456 [18:07] <userdel> So nothing could have changed that way.
#1457 [18:08] * Bolda180 [webchat@bfbbee55.virtua.com.br] has joined #minecrafthelp
#1458 [18:08] <webrosc> userdel, in that case you would be best speaking with Mojang as they can look into it whereas we can't
#1459 [18:08] <plo123> +Mightyena : Who do I send launcher log to
#1460 [18:08] <Bolda180> oi
#1461 [18:08] <webrosc> plo123, post the link here
#1462 [18:08] * Rko [webchat@c-71-232-8-121.hsd1.ma.comcast.net] has quit. (Quit: webchat.esper.net)
#1463 [18:08] <userdel> Yeah, was just hoping someone else may have experienced this as well, I can't find a single other situation like this out there. Thanks anyways webros :)
#1464 [18:09] <plo123> +webrosc : https://paste.ubuntu.com/p/PRr8gHPxXP/
#1465 [18:09] <AssaultDingo> i tried the link u sent me matty, it doesnt work
#1466 [18:09] * userdel [webchat@c-73-241-103-136.hsd1.ca.comcast.net] has quit. (Quit: webchat.esper.net)
#1467 [18:10] <mattym> AssaultDingo, Did you not have a change option listed next to minecraft when you logged in there?
#1468 [18:10] * DarkNoddy [~mordi@ti0020a400-0893.bb.online.no] has quit. ()
#1469 [18:10] <plo123> +webrosc : What happens next. thanks
#1470 [18:11] <mattym> plo123, Can you also get a pastebin link of the following file from the PC C:\Users\Hilar\AppData\Roaming\.minecraft\hs_err_pid7648.log
#1471 [18:11] * aiden [webchat@174-23-168-179.slkc.qwest.net] has joined #minecrafthelp
#1472 [18:11] <aiden> ok so i ran the thing and it restart my computer
#1473 [18:12] <webrosc> aiden, and did you remove the alt software and clean your hosts file like told too?
#1474 [18:12] <plo123> +mattym : I don't understand
#1475 [18:12] <AssaultDingo> ahh man, the name i was after was taken within the time of me contacting this chat.
#1476 [18:12] <AssaultDingo> thanks for the help though.
#1477 [18:12] <mattym> plo123, On your computer go to the file C:\Users\Hilar\AppData\Roaming\.minecraft\hs_err_pid7648.log
#1478 [18:13] * AssaultDingo [webchat@69.79.26.197] has quit. (Quit: webchat.esper.net)
#1479 [18:13] <mattym> plo123, Copy its contents, and get use a paste.ubuntu.com link with its contents.
#1480 [18:13] <aiden> i tried to but i dont know how
#1481 [18:13] <webrosc> ??> aiden win/hosts/edit
#1482 [18:13] <Mightyena> aiden: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#1483 [18:13] <Mightyena> aiden: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#1484 [18:14] <webrosc> remove all the lines which mention Mojang
#1485 [18:14] <webrosc> also delete whatever program you were using to access stolen accounts
#1486 [18:15] <aiden> start menu? sorry i am a slow learner
#1487 [18:16] <webrosc> the windows menu you open to load a program, icon in bottom left of screen
#1488 [18:17] <plo123> +mattym :https://paste.ubuntu.com/p/W2g28DmgYx/
#1489 [18:17] <plo123> +
#1490 [18:18] <aiden> how would i remove the stolen accounts program
#1491 [18:18] * GonchuGomezZ [webchat@59-207-28-181.fibertel.com.ar] has joined #minecrafthelp
#1492 [18:18] <GonchuGomezZ> jolr
#1493 [18:18] <GonchuGomezZ> Hika
#1494 [18:18] <GonchuGomezZ> hola
#1495 [18:18] <GonchuGomezZ> hello
#1496 [18:19] * Bolda180 [webchat@bfbbee55.virtua.com.br] has quit. (Quit: webchat.esper.net)
#1497 [18:19] <GonchuGomezZ> necessito ayuda/ I need Help
#1498 [18:19] <mattym> plo123, Ok, not seeing any causes for issues there. We will need a system log.
#1499 [18:19] <mattym> ??> plo123 tools/hjt
#1500 [18:19] <Mightyena> plo123: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1501 [18:19] <Mightyena> plo123: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1502 [18:19] <mattym> GonchuGomezZ, You will need to try your best English.
#1503 [18:20] <GonchuGomezZ> sorr
#1504 [18:20] <GonchuGomezZ> y
#1505 [18:20] <GonchuGomezZ> :c
#1506 [18:20] * Absol kicked GonchuGomezZ from #minecrafthelp (Reason: onchuGomezZ :Stop spamming)
#1507 [18:22] <aiden> how do i remove the other program
#1508 [18:22] * Minecraft_User [webchat@c-76-125-26-160.hsd1.ga.comcast.net] has joined #minecrafthelp
#1509 [18:22] <webrosc> you delete it, or uninstall it if it installed when you got it
#1510 [18:22] * gonza [webchat@59-207-28-181.fibertel.com.ar] has joined #minecrafthelp
#1511 [18:22] <gonza> hello
#1512 [18:23] <gonza> I need help
#1513 [18:23] <webrosc> gonza, please explain your issue as best you can in English
#1514 [18:23] <gonza> The error I get when entering a Minecraft server is io.netty.channel.AbstractChannel $ AnnotatedConnectException: Connection timeout: no more information
#1515 [18:24] <webrosc> gonza, does this happen on all servers, or just one?
#1516 [18:24] <plo123> +mightyena : https://paste.ubuntu.com/p/FNFTJmv4Gj/
#1517 [18:24] <webrosc> plo123, Mightyena is a bot
#1518 [18:24] <mattym> ??> plo123 av/bytefence
#1519 [18:24] <Mightyena> plo123: ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall ByteFence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
#1520 [18:24] <gonza> webrosc en todos
#1521 [18:25] <gonza> webrosc in all
#1522 [18:25] * cantlogin [webchat@cpe-173-90-74-45.neo.res.rr.com] has joined #minecrafthelp
#1523 [18:25] <plo123> +webrosc : what do you mean by bot
#1524 [18:25] <webrosc> gonza, ok, lets get a scan of your computer to see what maybe causing the issue
#1525 [18:25] * gio [webchat@c-76-98-193-82.hsd1.de.comcast.net] has joined #minecrafthelp
#1526 [18:25] <webrosc> ??> gonza tools/hjt
#1527 [18:25] <Mightyena> gonza: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1528 [18:25] <Mightyena> gonza: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1529 [18:25] <webrosc> plo123, a robot, it just repsonds to our commands
#1530 [18:25] <webrosc> ?? bot
#1531 [18:25] <Mightyena> bot: I am a bot. Whoever triggered the ?? bot command before this message is the actual person helping you. Talk to them, not me!
#1532 [18:26] <gio> ok
#1533 [18:26] <gonza> webrosc
#1534 [18:26] * Drool [~drool@host86-174-147-192.range86-174.btcentralplus.com] has joined #minecrafthelp
#1535 [18:26] <gonza> https://paste.ubuntu.com/p/HbchnFGMBx/
#1536 [18:26] <gonza> I did it before
#1537 [18:26] <cantlogin> Ok so I've set up an account and every time I try to log in i get an error message help
#1538 [18:27] <gio> hellp
#1539 [18:27] <gio> help
#1540 [18:27] <mattym> cantlogin, What does the error say?
#1541 [18:27] * Ninja [webchat@bacf1cd5.virtua.com.br] has joined #minecrafthelp
#1542 [18:27] <Ninja> hi?
#1543 [18:27] <cantlogin> oops and something like uknown error has occured
#1544 [18:27] <gonza> mightyena I did it before
#1545 [18:28] <gonza> https://paste.ubuntu.com/p/HbchnFGMBx/
#1546 [18:28] * xAng3ber7u7_ [webchat@181.65.13.73] has joined #minecrafthelp
#1547 [18:28] <gio> how do i get a step by step help on how i set up my bedrock server
#1548 [18:28] <xAng3ber7u7_> when I enter my account in mojang I get paid with gitf card but if my account is purchased as I will pay with gift card wtf
#1549 [18:29] <mattym> gio, The downloads here should come with readme files https://www.minecraft.net/download/server/bedrock
#1550 [18:29] <webrosc> xAng3ber7u7_, you need to use a real credit/debit card to buy Mojang, not a prepaid giftcard
#1551 [18:29] <webrosc> minecraft* not Mojang oops
#1552 [18:29] <gonza> I need help
#1553 [18:30] <webrosc> gonza, we know, am looking at your log now
#1554 [18:30] <gonza> a ok sorry
#1555 [18:30] <xAng3ber7u7_> the account is bought for a long time only when I enter the game I get to play demo but my account is bought
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#1557 [18:31] * ghostbuster2009 [webchat@99-47-76-235.lightspeed.hstntx.sbcglobal.net] has joined #minecrafthelp
#1558 [18:31] <webrosc> gonza, which servers have you tried to join?
#1559 [18:31] <cantlogin> ok so now i do the verification after trying to log on and then I get nothing... it just stays on the log in screen
#1560 [18:31] * xAng3ber7u7_0 [webchat@181.65.13.73] has joined #minecrafthelp
#1561 [18:31] <ghostbuster2009> I need help
#1562 [18:31] <ghostbuster2009> with something
#1563 [18:31] <gonza> webrosc MC.HYPIXEL.NET
#1564 [18:32] <xAng3ber7u7_> cunecraft
#1565 [18:32] <xAng3ber7u7_> hypixel
#1566 [18:32] <xAng3ber7u7_> etc
#1567 [18:32] <xAng3ber7u7_> speak spanish ?
#1568 [18:32] <ghostbuster2009> So apparlently, I changed ny username
#1569 [18:32] <webrosc> xAng3ber7u7_, you were not asked the question
#1570 [18:32] <gonza> webrosc it's the same with all the servers
#1571 [18:32] <webrosc> ghostbuster2009, and you didn't do it yourself?
#1572 [18:33] <ghostbuster2009> wdym
#1573 [18:33] <mattym> xAng3ber7u7_, If it only shows the demo mode, then your purchase is not on that Mojang/email account.
#1574 [18:33] <mattym> xAng3ber7u7_, You need to try different emails to log in.
#1575 [18:33] <webrosc> gonza, can you goto speedtest.net, run a test and post a link to the results here
#1576 [18:33] <xAng3ber7u7_0> webrosc it's the same with all the servers
#1577 [18:33] <xAng3ber7u7_0> 08:33 <+webrosc> ghostbuster2009, and you didn't do it yourself?
#1578 [18:33] * ghostbuster2009 [webchat@99-47-76-235.lightspeed.hstntx.sbcglobal.net] has quit. (Client Quit)
#1579 [18:34] <xAng3ber7u7_0> and srry
#1580 [18:34] <xAng3ber7u7_0> When I log in to mojang I get paid with gitf card and my account is bought and that's what I do not understand Spanish
#1581 [18:34] <aiden> thanks!
#1582 [18:34] <webrosc> xAng3ber7u7_0, you need to use a rea; credit/debit card to buy minecraft, not a prepaid card
#1583 [18:34] * cantlogin [webchat@cpe-173-90-74-45.neo.res.rr.com] has quit. (Quit: webchat.esper.net)
#1584 [18:34] <gonza> webrosc
#1585 [18:35] <plo123> +webrosc : I uninstalled bytefence but still game not working
#1586 [18:35] <gonza> webrosc https://www.speedtest.net/results
#1587 [18:35] <webrosc> gonza, thats an incorrect link
#1588 [18:35] <mattym> plo123, Did you not restart after the uninstall?
#1589 [18:36] <mattym> plo123, Do the following just to be sure.
#1590 [18:36] <gonza> webrosc https://www.speedtest.net/result/8398487707.png
#1591 [18:36] <mattym> ??> plo123 av/adwcleaner
#1592 [18:36] <Mightyena> plo123: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#1593 [18:36] <Mightyena> plo123: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1594 [18:36] * Ninja [webchat@bacf1cd5.virtua.com.br] has quit. (Quit: webchat.esper.net)
#1595 [18:36] <webrosc> gonza, ok your net is fast, so not that, i'm not sure why you are having the issue
#1596 [18:37] <gonza> webrosc Is there any solution
#1597 [18:37] * plo123 [webchat@92.251.190.78.threembb.ie] has quit. (Quit: webchat.esper.net)
#1598 [18:37] <xAng3ber7u7_0> hello
#1599 [18:37] <gonza> webrosc Is there any solution?
#1600 [18:38] <webrosc> gonza, hopefully, but i do not know them myself right now sorry
#1601 [18:38] <xAng3ber7u7_0> can speak in spanish please
#1602 [18:38] <gonza> webrosc thank i love you <3
#1603 [18:39] <webrosc> ??> xAng3ber7u7_0 lang/es
#1604 [18:39] <Mightyena> xAng3ber7u7_0: En esta sala de chat solo hablamos ingles. Por favor escriba en ingles o use un traductor como https://translate.google.com/#es/en
#1605 [18:39] * xAng3ber7u7_0 [webchat@181.65.13.73] has quit. (Quit: webchat.esper.net)
#1606 [18:39] * Vik [webchat@ool-182dbada.dyn.optonline.net] has quit. (Quit: webchat.esper.net)
#1607 [18:40] <xAng3ber7u7_> soluction my problem
#1608 [18:40] <xAng3ber7u7_> ?
#1609 [18:40] <xAng3ber7u7_> file:///C:/Users/User/Desktop/Captura.PNG
#1610 [18:40] <webrosc> ??> xAng3ber7u7_ lang/es
#1611 [18:40] <Mightyena> xAng3ber7u7_: En esta sala de chat solo hablamos ingles. Por favor escriba en ingles o use un traductor como https://translate.google.com/#es/en
#1612 [18:40] * plo123 [webchat@92.251.190.78.threembb.ie] has joined #minecrafthelp
#1613 [18:40] <xAng3ber7u7_> I get that
#1614 [18:40] <mattym> xAng3ber7u7_, I told you, try different emails to log in. Otherwise you will need to contact Mojang support.
#1615 [18:40] <webrosc> xAng3ber7u7_, i have answered youe question 2 times already
#1616 [18:41] <plo123> +mattym : I did the clean up
#1617 [18:41] <xAng3ber7u7_> But as with different if with a mail you register it.
#1618 [18:41] <mattym> plo123, Try to run the game again.
#1619 [18:41] * Xeraser [webchat@151.76.186.84] has joined #minecrafthelp
#1620 [18:41] <plo123> +mattym : I restarted computer and ran Minecraft again but it didn't work
#1621 [18:42] <mattym> plo123, Lets try a new log.
#1622 [18:42] <mattym> ??> plo123 launcher/log
#1623 [18:42] <Mightyena> plo123: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#1624 [18:42] <xAng3ber7u7_> ok tranx
#1625 [18:42] <gonza> webrosc
#1626 [18:43] <gonza> webrosc https://www.speedtest.net/my-result/d/803b5622-d03f-474d-997f-3b6af7762cef
#1627 [18:43] <Xeraser> Hi, I'm having an extremely weird and frustrating problem. I'm using my laptop (connected to the router via ethernet AND wireless) to host a server and I'm using no-ip to have a "static" IP, my friends can connect to it just fine and I can manage it all via the windows 10 remote desktop. However, I can't connect no matter what. Both to the local IP
#1628 [18:43] <Xeraser> (192.xxx.xxx.xxx) and via the no-ip hostname.
#1629 [18:43] <Xeraser> Wait no why
#1630 [18:43] <Xeraser> Why would it do that
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#1632 [18:44] <mattym> Xeraser, Are playing on the same PC?
#1633 [18:45] <xAng3ber7u7_> file:///C:/Users/User/Desktop/dfsdf.PNG
#1634 [18:45] <xAng3ber7u7_> same
#1635 [18:46] * mmlb [webchat@c-71-205-167-4.hsd1.co.comcast.net] has joined #minecrafthelp
#1636 [18:46] <mattym> ??> xAng3ber7u7_ account/send-email
#1637 [18:46] <Mightyena> xAng3ber7u7_: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1638 [18:46] <Mightyena> xAng3ber7u7_: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1639 [18:46] <Xeraser> Nope, I'm using my main PC to connect to the server I'm hosting on my laptop. It used to work before but not it either times out or gives me this https://i.imgur.com/sVplMWu.png or this https://i.imgur.com/xPjneXj.png
#1640 [18:46] * conrad [webchat@CPE1cabc0856f93-CM1cabc0856f90.cpe.net.cable.rogers.com] has joined #minecrafthelp
#1641 [18:46] <Xeraser> I get the first one if I use the local IP, second one if I use the no-ip hostname
#1642 [18:46] <plo123> +mightyena : Still didn't work
#1643 [18:47] <mattym> Xeraser, Is the local IP the same?
#1644 [18:47] <conrad> i can not login into my account it says invalid username or password when im sure they are both correct
#1645 [18:47] <Xeraser> Yes, hold on
#1646 [18:47] * gonza [webchat@59-207-28-181.fibertel.com.ar] has quit. (Quit: webchat.esper.net)
#1647 [18:47] <mmlb> The game crashed whilst rendering overlay
#1648 [18:47] <mmlb> Error: n: Non [a-z0-9/._-] character in path of location: minecraft:blocka/Birch_Leaves_1 Can anyone help a mom out with this by chance?
#1649 [18:47] <mattym> Xeraser, As in, has it changed since you last set it, cause i think no-ip would handle that on its own
#1650 [18:47] <Xeraser> No, it hasn't changed
#1651 [18:47] <mattym> ??> mmlb win/reinst
#1652 [18:47] <Mightyena> mmlb: You may need to reinstall the locally installed files that Minecraft puts into place.
#1653 [18:47] <Mightyena> mmlb: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#1654 [18:48] <Xeraser> The second error is the one I get the most
#1655 [18:48] <Xeraser> "an existing connection was forcibly closed by the remote host"
#1656 [18:48] <Xeraser> Yet my friends can connect just fine
#1657 [18:48] <mattym> Xeraser, Hmm, odd
#1658 [18:49] <mattym> Xeraser, Any chance something has been added or updated on your PC?
#1659 [18:49] <Xeraser> Nothing at all
#1660 [18:49] <Xeraser> It's obviously my main PC but I just uninstalled and reinstalled the launcher and re-authorized java to go through the firewall, nothing works
#1661 [18:50] <Xeraser> It worked up until like 5 days ago
#1662 [18:50] <mattym> Xeraser, Yeah, not sure what would cause it to work this way.
#1663 [18:51] <Xeraser> I can ping the no-ip hostname just fine but not my internal IP
#1664 [18:53] * plo123 [webchat@92.251.190.78.threembb.ie] has quit. (Quit: webchat.esper.net)
#1665 [18:53] <Xeraser> And yet I can't connect to the no-ip host
#1666 [18:55] * Xeraser [webchat@151.76.186.84] has joined #minecrafthelp
#1667 [18:55] * Joey [webchat@pool-108-50-158-134.nwrknj.fios.verizon.net] has joined #minecrafthelp
#1668 [18:57] <Joey> My minecraft has been crashing anytime i attempt to start a new world, I don't have any add ons to the game. I was wondering if there is a fix to this?
#1669 [18:57] <Xeraser> Sometimes (but rarely) the console outputs: [01:56:50 INFO]: com.mojang.authlib.GameProfile@22cb175b[id=<null>,name=(myname)),properties={},legacy=false] (/192.168.1.101:51015) lost connection: Disconnected
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#1672 [18:59] <mattym> Xeraser, Lets check the PC you play on.
#1673 [18:59] <mattym> ??> Xeraser tools/hjt
#1674 [18:59] <Mightyena> Xeraser: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1675 [18:59] <Mightyena> Xeraser: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1676 [19:00] * xAng3ber7u7_ [webchat@181.65.13.73] has quit. (Quit: webchat.esper.net)
#1677 [19:00] <Xeraser> https://paste.ubuntu.com/p/ndKqcNWNd4/
#1678 [19:02] <mattym> Xeraser, You are not using Hamachi are you?
#1679 [19:02] <Xeraser> I'm not. I have hamachi's adapter completely disabled too
#1680 [19:02] * DXD123 [webchat@c-68-41-184-85.hsd1.mi.comcast.net] has joined #minecrafthelp
#1681 [19:03] <mattym> Xeraser, Ok, uninstall Hamachi and Parsec from the computer. They both work in ways that could cause this issue.
#1682 [19:03] <Xeraser> Should I reboot ?
#1683 [19:04] <mattym> Xeraser, After you uninstall both.
#1684 [19:04] * Xeraser [webchat@151.76.186.84] has quit. (Quit: webchat.esper.net)
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#1686 [19:05] * Xeraser [webchat@151.76.186.84] has joined #minecrafthelp
#1687 [19:07] <Xeraser> Welp
#1688 [19:07] <Xeraser> Moment of truth
#1689 [19:07] <Xeraser> yep
#1690 [19:07] <Xeraser> it works
#1691 [19:08] <mattym> Xeraser, Yeah, Hamachi and Parsec both have parts that act like VPNs
#1692 [19:08] * DXD123 [webchat@c-68-41-184-85.hsd1.mi.comcast.net] has joined #minecrafthelp
#1693 [19:08] <mattym> Xeraser, Likely something was left on and causes and issue with the local machine
#1694 [19:08] <Xeraser> It's weird though, hamachi's adapters were completely disabled and both programs weren't on my startup items list on autoruns
#1695 [19:09] <mattym> Xeraser, They are kinda annoying programs, not always off when you turn them off.
#1696 [19:09] <Xeraser> I can finally connect through my internal IP, thanks a bunch
#1697 [19:09] <Xeraser> Now that I think about it I could probably use my main PC to host..
#1698 [19:10] <mattym> Xeraser, Not if you plan to play on it as well.
#1699 [19:10] <mattym> That really never works well.
#1700 [19:11] <Xeraser> I've never had any particular problems with it but I thought I might as well as put my laptop to good use
#1701 [19:11] <webrosc> be caeful with using a laptop for server, as their cooling isn't the best
#1702 [19:12] <Xeraser> It's fine, I've done much worse with it
#1703 [19:12] <webrosc> aslong as you are aware of the potential issues there :)
#1704 [19:12] * sabec [webchat@179.83.10.85.dynamic.adsl.gvt.net.br] has joined #minecrafthelp
#1705 [19:12] <Xeraser> It usually sits in the low to mid 50°C when hosting for 2-3 people
#1706 [19:14] * Xeraser [webchat@151.76.186.84] has quit. (Quit: webchat.esper.net)
#1707 [19:15] <sabec> so, i dont play minecraft for 5 years, and i forgot mine password and username, but i still know the email, and i found the first email that they send to you when you purchase the game, can i have mine account back with this info?
#1708 [19:16] <sabec> i am really desperate, i cant lost this account
#1709 [19:17] <mattym> sabec, That email should have the info you need for Mojang.
#1710 [19:17] <mattym> ??> sabec account/send-email
#1711 [19:17] <Mightyena> sabec: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1712 [19:17] <Mightyena> sabec: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
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#1714 [19:23] * curtis [webchat@035-134-238-034.res.spectrum.com] has joined #minecrafthelp
#1715 [19:24] <curtis> every time i try to join my friend a error code shows up
#1716 [19:30] * curtis [webchat@035-134-238-034.res.spectrum.com] has quit. (Quit: webchat.esper.net)
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#1718 [19:34] * xaztion [webchat@cpe-104-162-96-207.nyc.res.rr.com] has joined #minecrafthelp
#1719 [19:35] <xaztion> my game keeps chrashing when loading up the launcher about halfway in
#1720 [19:35] <xaztion> how do I fix it
#1721 [19:37] * xaztion [webchat@cpe-104-162-96-207.nyc.res.rr.com] has quit. (Client Quit)
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#1724 [19:59] * SinesterStrikes [webchat@cpe-104-35-26-190.socal.res.rr.com] has joined #minecrafthelp
#1725 [20:00] <SinesterStrikes> I forgot my security questions and can't access my email. Is there a way that I may login to my account without the security questions?
#1726 [20:06] <webrosc> SinesterStrikes, that would defeat the point of security questions if they could be just bypassed
#1727 [20:07] * Skyler [webchat@c-76-30-138-62.hsd1.tx.comcast.net] has joined #minecrafthelp
#1728 [20:07] <Skyler> i cant recover my email to my account please help
#1729 [20:07] <webrosc> Skyler, you will have to speak with Mojang
#1730 [20:07] <webrosc> SinesterStrikes, same ^^
#1731 [20:08] * Skyler [webchat@c-76-30-138-62.hsd1.tx.comcast.net] has quit. (Client Quit)
#1732 [20:08] <webrosc> ??> SinesterStrikes mojang/email
#1733 [20:08] <Mightyena> SinesterStrikes: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1734 [20:08] <Mightyena> SinesterStrikes: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1735 [20:11] * paperwhales [webchat@pool-72-94-158-173.phlapa.fios.verizon.net] has joined #minecrafthelp
#1736 [20:11] <paperwhales> i had an old account on miecraft before microsoft bought its rights to it and now i cant log in
#1737 [20:12] <paperwhales> this was a few years ago
#1738 [20:12] <webrosc> paperwhales, the microsoft buyout didn't effect account
#1739 [20:12] <paperwhales> ok but i put in my emailand password and it didnt work
#1740 [20:12] <webrosc> microsoft bought Mojang, not minecraft accounts
#1741 [20:13] <webrosc> contact Mojang
#1742 [20:13] <webrosc> ??> paperwhales mojang/email
#1743 [20:13] <Mightyena> paperwhales: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1744 [20:13] <Mightyena> paperwhales: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1745 [20:13] <paperwhales> then why cant i log in?
#1746 [20:13] <paperwhales> it was a java account
#1747 [20:14] <webrosc> ask the people who know, Mojang, this chat is community based and can't fix login issues like yours
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#1749 [20:30] * helpMEEEE [webchat@66.63-199-69.atginternet.com] has joined #minecrafthelp
#1750 [20:31] <helpMEEEE> i have a weird black box around my minecraft chat
#1751 [20:31] <helpMEEEE> and i cant get rid of it
#1752 [20:39] * Izzy84 [webchat@173-21-182-199.client.mchsi.com] has joined #minecrafthelp
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#1754 [20:42] * aaron [webchat@207.229.179.103] has joined #minecrafthelp
#1755 [20:42] <aaron> I can log in to Minecraft or Minecraft to change my password.
#1756 [20:42] <aaron> I cant*
#1757 [20:44] * siham [webchat@108-217-221-58.lightspeed.chtnsc.sbcglobal.net] has joined #minecrafthelp
#1758 [20:44] * Lord_of_Life [~Lord@46.217.156.9] has joined #minecrafthelp
#1759 [20:45] <siham> What does "process crashed with exit code 77" mean?
#1760 [20:45] <Izzy84> I cant answer my security questions and I don't remember the password to the email I used to sign up for Minecraft and I'm on a new device and don't have any access to devices I've used in the past for my account
#1761 [20:49] * Callie [webchat@c-73-206-130-115.hsd1.tx.comcast.net] has joined #minecrafthelp
#1762 [20:49] <Callie> I'm not getting the email to reset my security questions
#1763 [20:50] <Callie> It's the email they said they are sending it to, I'm just not receiving anything
#1764 [20:50] * aarush] [webchat@207.229.179.103] has joined #minecrafthelp
#1765 [20:50] <aarush]> I can login into aything
#1766 [20:51] <aarush]> it wont load on Minecraft.net
#1767 [20:51] <aarush]> and it says invalid username or password
#1768 [20:51] <aarush]> on Minecraft itself
#1769 [20:51] <aarush]> it says invalid username or password
#1770 [20:52] <siham> click reset password
#1771 [20:52] <aarush]> ive
#1772 [20:52] <aarush]> changed password
#1773 [20:52] <aarush]> 3 times
#1774 [20:54] <siham> are you using a vpn?
#1775 [20:56] * Sackbr [webchat@b3d89445.virtua.com.br] has joined #minecrafthelp
#1776 [20:57] <Sackbr> Hi
#1777 [20:57] * Linking [webchat@90-202-28-181.fibertel.com.ar] has joined #minecrafthelp
#1778 [20:58] <Sackbr> I cant remember my username and i need to import my old mc account,can anyone help me?
#1779 [21:00] * lansiir [~oldtopman@cn-co-3ab5949917-236013-1.tingfiber.com] has quit. (Ping timeout: 190 seconds)
#1780 [21:01] <siham> you mean migrate?
#1781 [21:03] <Linking> Hey I have this problem where every time i log in and open a world in minecraft with optifine 1.14.3 (Same version as Minecraft), the game automatically crash and the launcher pops out with a error advisement. I have spent 2 days trying to fix this and is exhausting, and the only thing I want is to use optifine and shaders normally. I need help ple
#1782 [21:03] <Linking> ase!
#1783 [21:04] * lansiir [~oldtopman@cn-co-3ab5949917-236013-1.tingfiber.com] has joined #minecrafthelp
#1784 [21:04] <siham> does it work without optifine?
#1785 [21:07] <Linking> yes
#1786 [21:07] <Linking> without problem
#1787 [21:09] * Gerves [webchat@cpe-123-211-142-215.bpw3-r-033.woo.qld.bigpond.net.au] has joined #minecrafthelp
#1788 [21:10] <Linking> actually, ive been checking the console while i play in a specific world with and without optifine, and thought that java was the problem
#1789 [21:10] <siham> im having an issue with 1.14.3 where i cant launch it at all
#1790 [21:10] <siham> so idk
#1791 [21:10] * colby8 [webchat@c-69-247-202-165.hsd1.mo.comcast.net] has joined #minecrafthelp
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#1793 [21:11] * At0mic [webchat@c-73-189-97-219.hsd1.ca.comcast.net] has joined #minecrafthelp
#1794 [21:11] <Linking> yeah i saw some guys with the same problem in a forum
#1795 [21:11] <Sackbr> Yes
#1796 [21:11] <Linking> you should check java
#1797 [21:11] <Linking> versions
#1798 [21:11] <Sackbr> I cant migrate my old account cuz i dont remember the username
#1799 [21:12] <siham> Linking wdym?
#1800 [21:12] <Gerves> Is anyone having issues with where the native launcher will not update?
#1801 [21:12] <At0mic> hi my skins wont load and every time I launch minecraft I have to use task manager to close minecraft launcher 32 GB
#1802 [21:14] <siham> those sound like 2 different issues
#1803 [21:14] <At0mic> well
#1804 [21:14] <At0mic> no
#1805 [21:15] <At0mic> it launches if i close the launcher which i feel is the reason the skins don't come through
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#1807 [21:15] <siham> huh?
#1808 [21:16] <At0mic> and i mean all the skins on screen wont load
#1809 [21:16] <siham> the launcher shouldn't have to do with skins, if you think it does use minecraft.net to upload the skins instead of the launcher
#1810 [21:16] * Marshy [webchat@cpe-101-164-173-174.hhui-cr-009.cht.nsw.bigpond.net.au] has joined #minecrafthelp
#1811 [21:16] <siham> other than that if the skins arent loading it has nothing to do with the minecraft launcher
#1812 [21:16] <At0mic> ok thanks
#1813 [21:17] <siham> np
#1814 [21:17] <At0mic> wait
#1815 [21:17] <At0mic> but everyone else can see my skin and each others i cant see theres or mine
#1816 [21:17] <Marshy> I was hoping someone could provide some advice or direction about a logging on problem
#1817 [21:18] <siham> ohh ok your on offline mode then
#1818 [21:18] <At0mic> me or him
#1819 [21:18] <siham> make sure your internet is working
#1820 [21:19] <At0mic> it is but how do i turn myself online
#1821 [21:19] <Marshy> the email I used when I purchased mincraft was hacked into so I am not using that email anymore so how do I log in?
#1822 [21:19] <siham> contact mojang, thats the only way
#1823 [21:19] * itsmeeeeee [webchat@cpe-76-180-60-167.buffalo.res.rr.com] has joined #minecrafthelp
#1824 [21:20] <siham> wish i could help :p
#1825 [21:20] <Marshy> Ok I have I am just waiting. Thank you
#1826 [21:20] <At0mic> can u help me with my skin problem
#1827 [21:20] <siham> did you try closing and re-opening mc?
#1828 [21:20] * Jones6 [webchat@ip24-255-164-178.ks.ks.cox.net] has joined #minecrafthelp
#1829 [21:20] <At0mic> yes
#1830 [21:20] <itsmeeeeee> hey so im trying to crossplay with my friend on xbox one, how do i install the windows 10 edition of minecraft? i went to find my code cause i already have java, but it wasnt there?
#1831 [21:21] <At0mic> i also restarted my computer
#1832 [21:21] <At0mic> and re downloaded it
#1833 [21:21] <At0mic> so how do i connect online
#1834 [21:21] <siham> itsmeeeeee go to the windows 10 store to download windows 10 and your code should be on mojang's website
#1835 [21:21] <siham> windows 10 mc i mean
#1836 [21:22] <itsmeeeeee> okay, thanks! ill try it out
#1837 [21:22] * Marshy [webchat@cpe-101-164-173-174.hhui-cr-009.cht.nsw.bigpond.net.au] has quit. (Quit: webchat.esper.net)
#1838 [21:22] <At0mic> hmmmmm is there something i could turn on to go online
#1839 [21:22] <Jones6> Hey, I'm having trouble running minecraft on my computer, a long time ago I came here with the same sort of issue but on a different computer, I was told to get a diagnostic and unbuntu paste it or something like that so someone could help me out, last time someone gave me a link to some sort of amd graphics something or other, not sure exactly wha
#1840 [21:22] <Jones6> t it was but it helped run minecraft on a much worse computer, for me at least this time it isnt crashing, its just really really slow and not even worth playing at that rate
#1841 [21:24] <siham> At0mic you are using a legit version of mc right? not mcleaks etc
#1842 [21:24] <Jones6> yes, a real version, i have an account ive been using for a few years now
#1843 [21:24] <At0mic> yes straight from the offical mc website
#1844 [21:25] <siham> At0mic your wifi is working properly right?
#1845 [21:25] <At0mic> yes
#1846 [21:25] <siham> do a speedtest on chrome or ookla
#1847 [21:25] <Jones6> oops my bad, didnt see the reply line for name
#1848 [21:25] <At0mic> a what?
#1849 [21:25] * bcw [webchat@pool-71-115-242-242.syrcny.fios.verizon.net] has joined #minecrafthelp
#1850 [21:25] <siham> just google speedtest
#1851 [21:25] <bcw> how long does refunds take?
#1852 [21:27] <siham> Jones6 you are using ubuntu?
#1853 [21:28] <Jones6> not at this moment, no, i didnt know exactly what you needed or how i should proceed. It is a slightly different issue this time being as it doesnt crash so I didnt know for sure if you needed the same information to help me out
#1854 [21:28] <At0mic> my test came out 140.8 mbps download and 37.6 mbps upload
#1855 [21:28] <itsmeeeeee> hey ic a
#1856 [21:28] <itsmeeeeee> hey i cant find what you were talking about
#1857 [21:29] <bcw> does anyone know how long refunds take?
#1858 [21:29] <Jones6> bcw no, i think thats something to contact mojang about
#1859 [21:29] <bcw> word
#1860 [21:29] * bcw [webchat@pool-71-115-242-242.syrcny.fios.verizon.net] has quit. (Client Quit)
#1861 [21:30] <At0mic> what should i do
#1862 [21:30] <itsmeeeeee> siham i cant find what you were talking about
#1863 [21:30] <Jones6> on the windows store you cant find minecraft? itsmeeeeee
#1864 [21:31] <itsmeeeeee> Jones6 i can but the code for installing windows 10 edition isnt below my account details
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#1867 [21:32] <Jones6> itsmeeeeee odd, worked when I tried the same thing, you cant just download it?
#1868 [21:32] <itsmeeeeee> Jones6 no it doesnt give me the option
#1869 [21:32] <itsmeeeeee> only gives me java edition
#1870 [21:33] <Jones6> itsmeeeeee your trying to download on computer right?
#1871 [21:33] <itsmeeeeee> Jones6 yeah
#1872 [21:33] <Jones6> itsmeeeeee youre on windows 10?
#1873 [21:33] <itsmeeeeee> Jones6 yeah
#1874 [21:34] <itsmeeeeee> Jones6 it doenst give me a code on mojang accountd
#1875 [21:34] <aarush]> i cant login
#1876 [21:34] <itsmeeeeee> accounts*
#1877 [21:34] <aarush]> to anytinh
#1878 [21:34] <Jones6> itsmeeeeee and if you go to download minecraft it wont let you? or it will but youre saying it isnt the right version?
#1879 [21:34] <aarush]> Minecraft.net or
#1880 [21:34] <aarush]> minecraft
#1881 [21:34] <aarush]> it wont work
#1882 [21:34] <aarush]> ive tried resetting passwords 3 times
#1883 [21:34] <itsmeeeeee> Jones6 it would let me download java edition only
#1884 [21:34] <itsmeeeeee> Jones6 not windows 10
#1885 [21:35] <aarush]> it says invalid username or password
#1886 [21:35] * aaron [webchat@207.229.179.103] has quit. (Quit: webchat.esper.net)
#1887 [21:35] <Jones6> itsmeeeeee java isnt necessarily a platform like windows is, java runs alongside windows, windows is just like the basic program
#1888 [21:35] * aarush] [webchat@207.229.179.103] has quit. (Quit: webchat.esper.net)
#1889 [21:35] <itsmeeeeee> aarush] you have to reset your password, just did that the other week
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#1891 [21:35] * siham [webchat@108-217-221-58.lightspeed.chtnsc.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#1892 [21:35] * Jones6 [webchat@ip24-255-164-178.ks.ks.cox.net] has left #minecrafthelp
#1893 [21:36] <itsmeeeeee> Jones6 i know but im saying it isnt giving me the option to download windows 10 edition of minecraft at all
#1894 [21:36] * At0mic [webchat@c-73-189-97-219.hsd1.ca.comcast.net] has joined #minecrafthelp
#1895 [21:36] * jones4 [webchat@ip24-255-164-178.ks.ks.cox.net] has joined #minecrafthelp
#1896 [21:36] * aaron [webchat@207.229.179.103] has joined #minecrafthelp
#1897 [21:36] <aaron> so I cant login\
#1898 [21:37] <jones4> oops, im back, itsmeeeeee you still there?
#1899 [21:37] <itsmeeeeee> aaron you have to entirely reset your pass
#1900 [21:37] <itsmeeeeee> jones4 yeah
#1901 [21:37] <aaron> how
#1902 [21:37] <aaron> do mi do that
#1903 [21:37] <aaron> i changed password 3 times
#1904 [21:37] <jones4> itsmeeeeee okay so if you download minecraft from the windows store while running windows 10 that is the windows 10 edition of minecraft, which runs on a java platform
#1905 [21:37] <At0mic> the skins of other people and mine wont load but everyone else can see it fine also and my internt is fine
#1906 [21:37] <itsmeeeeee> aaron you have to go to the minecraft login on the startup screen and you click forgot password, you might needa more complex pass
#1907 [21:38] <jones4> at0mic have you checked your ingame settings? i had the same issure
#1908 [21:38] <aaron> i know my password
#1909 [21:38] <At0mic> what shoud i do in my settings
#1910 [21:38] <jones4> aaron have you migrated your account yet?
#1911 [21:38] <aaron> because it worked on frieds computer
#1912 [21:38] <aaron> yeah
#1913 [21:39] <jones4> aaron try putting your email in instead of your username
#1914 [21:39] <aaron> i did that too
#1915 [21:39] <aaron> i just says invalid username or password
#1916 [21:39] <aaron> for last 4 days
#1917 [21:39] <At0mic> what shoud i do in settings
#1918 [21:39] <itsmeeeeee> jones4 it was on windows 10 but i cant use crossplay with xbox one? maybe its my friends xbox that has a problem?
#1919 [21:39] <jones4> at0mic look for video or multiplayer settings i cant remember exactly how i fixed it
#1920 [21:40] <At0mic> what should i be looking for in them
#1921 [21:41] <jones4> itsmeeeeee yeah, i dont know there for sure, im looking for help here too, i do know that if you downloaded minecraft from the windows store on windows 10 then itll be the the windows 10 edition, i do also know that java is just what minecraft runs on
#1922 [21:41] <jones4> aaron email mojang about it, thats how i got my issue fixed
#1923 [21:41] <aaron> ok
#1924 [21:41] <jones4> at0mic anything that has to do with player settings, are you running the latest version of minecraft?
#1925 [21:41] <At0mic> yes
#1926 [21:42] <itsmeeeeee> jones4 okay but like my loading screen doesnt look the same as the xbox (windows 10) loading screen does
#1927 [21:42] <jones4> at0mic and youve checked the minecraft website where you change your skin itself?
#1928 [21:42] <At0mic> yes
#1929 [21:42] <At0mic> but i also cant see others
#1930 [21:43] * Curse [webchat@d67-193-57-221.home3.cgocable.net] has joined #minecrafthelp
#1931 [21:43] <jones4> itsmeeeeee im a playstation user so ive never done anything with crossplay before but have you clicked some sort of crossplay option? i would assume you cant just load everything normally
#1932 [21:43] <Curse> I cant log into my account and ive reset the password multiple times and waited about 1-2 hours after and it still wont work
#1933 [21:44] <itsmeeeeee> jones4 no there isnt an option that i know of, but i went to system requirements and it says the OS is Windows 10 version 14393.0 or higher, Xbox One
#1934 [21:44] <Curse> I cant log into my account and ive reset the password multiple times and waited about 1-2 hours after and it still wont work
#1935 [21:44] * Curse [webchat@d67-193-57-221.home3.cgocable.net] has quit. (Client Quit)
#1936 [21:44] * wxntxr [webchat@104-14-130-210.lightspeed.sntcca.sbcglobal.net] has joined #minecrafthelp
#1937 [21:44] <jones4> curse email mojang they have all the information for accounts, try logging into the minecraft website, if it works there maybe you just need to migrate your account
#1938 [21:45] <jones4> seems like it would be on the xbox end then because you clearly would already have that available, just try youtubing it itsmeeeeee
#1939 [21:45] <wxntxr> Hi! I'm trying to log in on Minecraft.net, however the log in button just appears grey when I press it, and nothing happens.
#1940 [21:46] <jones4> wxntxr can you log in on the website?
#1941 [21:46] <itsmeeeeee> jones4 okay thanks so much for the help, loggin off
#1942 [21:46] <jones4> np, good luck itsmeeeee
#1943 [21:46] <wxntxr> No. I can't.
#1944 [21:46] <wxntxr> It's not letting me.
#1945 [21:47] <jones4> wxntxr like it turns grey there or on the game itself?
#1946 [21:47] * aaron [webchat@207.229.179.103] has quit. (Quit: webchat.esper.net)
#1947 [21:47] <wxntxr> There.
#1948 [21:47] <wxntxr> And I can't log into my account.
#1949 [21:47] <jones4> wxntxr is your wifi working fine?
#1950 [21:47] <wxntxr> Yeah.
#1951 [21:48] <jones4> wxntxr so on the minecraft website it just turns grey and wont react?
#1952 [21:48] <wxntxr> Correct.
#1953 [21:48] <jones4> wxntxr have you tried refreshing the page or restarting your computer?
#1954 [21:49] <wxntxr> I've tried both but it still shows up grey.
#1955 [21:49] * Callie [webchat@c-73-206-130-115.hsd1.tx.comcast.net] has quit. (Quit: webchat.esper.net)
#1956 [21:50] <jones4> wxntxr have you tried launching it on a different program?
#1957 [21:50] <jones4> google chrome, firefox, explorer, etc. wxntxr
#1958 [21:50] <wxntxr> On a different program? What do you mean by that?
#1959 [21:50] <wxntxr> I'll try that.
#1960 [21:51] <wxntxr> Thanks for the help
#1961 [21:51] <jones4> wxntxr like are you using google chrome or firefox or explorer or something else?
#1962 [21:51] <jones4> wxntxr turn off add blocks
#1963 [21:51] * prereseaseversionhelp [webchat@cpe-65-186-69-87.columbus.res.rr.com] has joined #minecrafthelp
#1964 [21:52] <prereseaseversionhelp> I am having an issue connecting to a LAN game my boyfriend created. It says unable to join due to 1.14.4 prerelease 2 , however it says we are both on 14.3 in the launcher
#1965 [21:53] <jones4> prereseversionhelp are you on the same network?
#1966 [21:54] <prereseaseversionhelp> yes
#1967 [21:54] <prereseaseversionhelp> Our computers are back to back on the same router.
#1968 [21:55] <jones4> maybe try both going down to the next lower release prereserversionhelp
#1969 [21:55] <prereseaseversionhelp> okay. do i do that through the selection on the launcher
#1970 [21:56] <prereseaseversionhelp> he said he is on 1.14.4 and im on 1.14.3 . How can i update that?
#1971 [21:56] <jones4> yes prereseaserversionhelp
#1972 [21:56] <prereseaseversionhelp> okay let me try that
#1973 [21:57] <jones4> okay, go to your launcher and go to installations its pretty simple from there
#1974 [21:57] <prereseaseversionhelp> alrighty. Mind if i keep this open and let you know what happens?
#1975 [21:58] <jones4> no problem prereseaserversionhelp
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#1977 [22:00] * itsmeeeeee [webchat@cpe-76-180-60-167.buffalo.res.rr.com] has quit. (Quit: webchat.esper.net)
#1978 [22:06] <jones4> prereseaseversionhelp i gotta go so hopefully your absence here means you figured it out if not, here you go
#1979 [22:08] <jones4> prereseaseversionhelp go to the launcher, on the top there is a tab where you can choose instillation, under that tab there is a button with a plus sign that says "new" click that and there is a drop down tab on the right hand side where you can choose your version. When youve selected the version you want go ahead and save it. after that itll make
#1980 [22:08] <jones4> it a new selection for you to choose. select it and launch.
#1981 [22:08] <jones4> prereseaseversionhelp good luck :)
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#1983 [22:11] * Angela [webchat@ip68-4-43-148.pv.oc.cox.net] has joined #minecrafthelp
#1984 [22:12] <Angela> I can't use my templates I just bought on my xbox
#1985 [22:13] * Angela [webchat@ip68-4-43-148.pv.oc.cox.net] has quit. (Client Quit)
#1986 [22:14] * GhastlyAce [webchat@c-98-231-208-132.hsd1.md.comcast.net] has joined #minecrafthelp
#1987 [22:15] * chad6025 [webchat@c-24-22-149-204.hsd1.wa.comcast.net] has joined #minecrafthelp
#1988 [22:15] <chad6025> How could I possibly find out my old Minecraft username.
#1989 [22:18] <GhastlyAce> Hi, I'm having an issue launching the game. Every time I click play I get an error saying "Unable to locate the Java runtime. Error details: The operation completed successfully. Filename on disk: javaw.exe Path: C:\Program Files\Java\jre7\bin\javaw.exe Exists: Nonexistent" I found posts about similar errors on google, but none seem to help my prob
#1990 [22:18] <GhastlyAce> lem. I've tried reinstalling multiple times.
#1991 [22:20] * nick [webchat@cpe-58-161-66-209.lfui-cr-002.win.vic.bigpond.net.au] has joined #minecrafthelp
#1992 [22:20] * jones5 [webchat@ip24-255-164-178.ks.ks.cox.net] has joined #minecrafthelp
#1993 [22:20] <jones5> any helpers online?
#1994 [22:21] * anto [webchat@modemcable113.36-59-74.mc.videotron.ca] has joined #minecrafthelp
#1995 [22:21] * nick is now known as Guest13500
#1996 [22:23] <anto> Hey, I wanted to know if i was possible to play with friends on xBox if i play on a Mac book. Thank you
#1997 [22:23] * Mechwarrior64 [webchat@173-31-226-111.client.mchsi.com] has joined #minecrafthelp
#1998 [22:23] * Mechwarrior64 [webchat@173-31-226-111.client.mchsi.com] has left #minecrafthelp
#1999 [22:23] <Guest13500> I have minecraft account on my old computer which is broken. I dont remember email address used to create the account. What can i do??
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#2002 [22:27] * lansiir [~oldtopman@cn-co-3ab5949917-236013-1.tingfiber.com] has left #minecrafthelp
#2003 [22:27] <jones5> you have to contact mojang about that guest13500 this chat doesnt offer any spport on that. email them to recover your account
#2004 [22:28] <jones5> do you still have the username and password? if so you can still log into minecraft
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#2008 [22:32] * tuzkep [~tuzkep@2607:fcd0:da80:4610::3ad] has joined #minecrafthelp
#2009 [22:32] <jones5> any helpers online?
#2010 [22:32] <tuzkep> There is now a way for foreigners to donate to MoveOn PAC without being detected and to help defeat Donald Trump in 2020. We have set up accounts that will take your donation and peg it to the name of someone who hasn't donated the maximum yet. Best of all, this is 100% legal! Help preserve human rights and global governance; donate to MoveOn. “When a community starts to listen to each other, pull together, and work towards a commo
#2011 [22:32] <tuzkep> n goal, then anything is possible.”
#2012 [22:32] <tuzkep> — Chuck, MoveOn Mobilizer
#2013 [22:32] <tuzkep> Donation information
#2014 [22:32] <tuzkep> URI: bitcoin:bc1qyv7kug65090hq8yhzp76q2kvujt69p9pdxrjd7?amount=0.03000000&label=MoveOn&message=MoveOn%202020
#2015 [22:32] * Absol kicked tuzkep from #minecrafthelp (Reason: uzkep :Stop spamming)
#2016 [22:32] * tuzkep [~tuzkep@2607:fcd0:da80:4610::3ad] has joined #minecrafthelp
#2017 [22:32] <tuzkep> Address: bc1qyv7kug65090hq8yhzp76q2kvujt69p9pdxrjd7
#2018 [22:33] * Lord_Ralex kicked tuzkep from #minecrafthelp (Reason: uzkep :tuzkep)
#2019 [22:34] <Andrio> ??> Guest13500 account/forgot-email
#2020 [22:34] <Mightyena> Guest13500: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#2021 [22:35] <jones5> i could use some help on my minecraft issue
#2022 [22:35] <Andrio> ??> jones5 ask
#2023 [22:35] <Mightyena> jones5: Please don't ask to ask or just say "I need help" - just ask your question or state what you need help with, and be as specific as possible.
#2024 [22:35] <Mightyena> jones5: If you are unsure if the question is appropriate, just ask it and you will be informed if it is not.
#2025 [22:36] <jones5> its very laggy, last time i came here someone gave me information on an amd graphics something i could download to help out, i gave a paste from unbuntu? from dxdiag of my computer but i dont remember how to do it or what program i ended up downloadng
#2026 [22:37] <jones5> sorry ive just been here for a minute and nobody seemed to be online
#2027 [22:37] * Guest13500 [webchat@cpe-58-161-66-209.lfui-cr-002.win.vic.bigpond.net.au] has quit. (Quit: webchat.esper.net)
#2028 [22:38] <Andrio> ??> jones5 win/DXDiag
#2029 [22:38] <Mightyena> jones5: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#2030 [22:38] * prereseaseversionhelp [webchat@cpe-65-186-69-87.columbus.res.rr.com] has quit. (Quit: webchat.esper.net)
#2031 [22:38] <jones5> much thanks, ill be back in a second with that
#2032 [22:40] <jones5> https://paste.ubuntu.com/p/RJYtVnWGm5/
#2033 [22:42] * tuzkep [~tuzkep@192.111.140.227] has joined #minecrafthelp
#2034 [22:42] <tuzkep> There is now a way for foreigners to donate to MoveOn PAC without being detected and to help defeat Donald Trump in 2020. We have set up accounts that will take your donation and peg it to the name of someone who hasn't donated the maximum yet. Best of all, this is 100% legal! Help preserve human rights and global governance; donate to MoveOn. “When a community starts to listen to each other, pull together, and work towards a common goal
#2035 [22:42] <tuzkep> , then anything is possible.”
#2036 [22:42] <tuzkep> — Chuck, MoveOn Mobilizer
#2037 [22:42] <tuzkep> Donation information
#2038 [22:42] <tuzkep> URI: bitcoin:bc1qyv7kug65090hq8yhzp76q2kvujt69p9pdxrjd7?amount=0.03000000&label=MoveOn&message=MoveOn%202020
#2039 [22:42] * Absol kicked tuzkep from #minecrafthelp (Reason: uzkep :Blacklisted message)
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#2042 [22:43] * tuzkep [~tuzkep@192.111.140.232] has joined #minecrafthelp
#2043 [22:43] <jones5> does that paste have what you need?
#2044 [22:44] * barney [webchat@cpe-76-89-181-235.socal.res.rr.com] has joined #minecrafthelp
#2045 [22:44] <Andrio> jones5, you can try updating the driver by installing the Catalyst software suite from https://www.amd.com/en/support/apu/amd-e-series-processors/amd-dual-core-processor-e-300/e-300-radeon-hd-6310
#2046 [22:44] <tuzkep> There is now a way for foreigners to donate to MoveOn PAC without being detected and to help defeat Donald Trump in 2020. We have set up accounts that will take your donation and peg it to the name of someone who hasn't donated the maximum yet. Best of all, this is 100% legal! Help preserve human rights and global governance; donate to MoveOn. “When a community starts to listen to each other, pull together, and work towards a common goal
#2047 [22:44] <tuzkep> , then anything is possible.”
#2048 [22:44] <tuzkep> — Chuck, MoveOn Mobilizer
#2049 [22:44] <tuzkep> Donation information
#2050 [22:44] <tuzkep> URI: bitcoin:bc1qyv7kug65090hq8yhzp76q2kvujt69p9pdxrjd7?amount=0.03000000&label=MoveOn&message=MoveOn%202020
#2051 [22:44] <tuzkep> Address: bc1qyv7kug65090hq8yhzp76q2kvujt69p9pdxrjd7
#2052 [22:44] * Absol kicked tuzkep from #minecrafthelp (Reason: uzkep :Blacklisted message)
#2053 [22:44] <jones5> thank you very much
#2054 [22:44] <barney> it doesnt let me sign in
#2055 [22:45] <jones5> quick question
#2056 [22:45] <jones5> how do i check what version of windows im running?
#2057 [22:45] <barney> it doesnt let me sign in
#2058 [22:45] <barney> it doesnt let me sign in
#2059 [22:45] <barney> it doesnt let me sign in
#2060 [22:45] * Yikes [webchat@pppoe-static-209-91-141-22.vianet.ca] has joined #minecrafthelp
#2061 [22:46] <Yikes> Hello
#2062 [22:46] <jones5> ??> barney account/forgot-email
#2063 [22:46] <Mightyena> barney: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#2064 [22:46] <jones5> well hey lookie there
#2065 [22:46] <Andrio> jones5, the user interfaces look different between Windows 7, 8 and 10; it's also in the DXDiag report
#2066 [22:46] <jones5> thanks Andrio
#2067 [22:47] <Yikes> uh so i have a really niche problem and i have no idea what to do
#2068 [22:48] <Yikes> i have an older minecraft account and i no longer have access to or know the email i used to make it cuz it was forever ago. i have my username and password and id like to change my username but i cant do that without an email. is there anyway to change the email without the original one?
#2069 [22:48] <jones5> ??> yikes ask
#2070 [22:48] <Mightyena> yikes: Please don't ask to ask or just say "I need help" - just ask your question or state what you need help with, and be as specific as possible.
#2071 [22:48] <Mightyena> yikes: If you are unsure if the question is appropriate, just ask it and you will be informed if it is not.
#2072 [22:49] <jones5> darn
#2073 [22:49] <jones5> wait... yeyee
#2074 [22:49] <jones5> okay sorry, ill stop messing around now, thanks for everything yall are the best. have a great day
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#2076 [22:50] <barney> it doesnt let me sign in
#2077 [22:50] * aidan [webchat@cpe-198-255-128-26.stny.res.rr.com] has joined #minecrafthelp
#2078 [22:51] <barney> it doesnt let me sign in
#2079 [22:51] <aidan> stuck in demo mode
#2080 [22:51] <aidan> just bought it
#2081 [22:53] <aidan> all asleep?
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#2084 [23:08] * Connor [webchat@1.126.109.117] has joined #minecrafthelp
#2085 [23:09] <Connor> im keep trying to login to the minecraft webpage and it wont load anything for me
#2086 [23:10] * OnlyBasix [webchat@78.154.225.127] has joined #minecrafthelp
#2087 [23:10] * Connor [webchat@1.126.109.117] has quit. (Client Quit)
#2088 [23:12] <OnlyBasix> i have this problem that disconnect me every time, internal exception java.io.ioexception an existing connection was forcibly closed by the remote host
#2089 [23:15] * OnlyBasix [webchat@78.154.225.127] has quit. (Quit: webchat.esper.net)
#2090 [23:16] * Exotic_Murph [webchat@c-68-37-222-28.hsd1.mi.comcast.net] has joined #minecrafthelp
#2091 [23:18] <Exotic_Murph> Hello, I was wondering if there was any way I can transfer the Java edition account I just purchased mistakenly over to a Windows 10 version. I already have a Java edition account that I can play on called "fruitpops" so there was no need for me to purchase the game a second time
#2092 [23:18] * TheGroundCat [webchat@c-73-106-134-207.hsd1.ga.comcast.net] has joined #minecrafthelp
#2093 [23:21] <Exotic_Murph> Hello
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#2095 [23:23] <TheGroundCat> hello my game keeps crashing
#2096 [23:23] <TheGroundCat> The game crashed whilst mouseclicked event handler
#2097 [23:23] <TheGroundCat> Error: java.lang.IllegalStateException: failed to create a child event loop
#2098 [23:23] * R3llik922 [webchat@c-73-104-222-185.hsd1.fl.comcast.net] has joined #minecrafthelp
#2099 [23:23] <R3llik922> hello
#2100 [23:24] <TheGroundCat> that is what pops up every time it crashes
#2101 [23:24] <R3llik922> Can anyone help me?
#2102 [23:25] <R3llik922> i had a minecraft account years ago and i dont remember the email or password...
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#2104 [23:27] * NootSponge [webchat@170.205.134.78] has joined #minecrafthelp
#2105 [23:28] <aero3> Hello?
#2106 [23:30] <R3llik922> hello
#2107 [23:30] <R3llik922> hello
#2108 [23:30] * NootSponge [webchat@170.205.134.78] has left #minecrafthelp
#2109 [23:30] <aero3> my minecraft is having problems after I launch the game
#2110 [23:30] <TheGroundCat> u 2
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#2112 [23:31] <aero3> After I launch the game the game becomes distorted and looks stretched
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#2114 [23:37] * Simospeed30 [webchat@modemcable098.3-45-45.mc.videotron.ca] has joined #minecrafthelp
#2115 [23:37] <Simospeed30> Hello
#2116 [23:38] <Simospeed30> I've been having a problem lately after the luncher update/1.13.3 came out, where when I put my Default Gateway in the server-ip= in the Server Properties, my server.jar crashes and doesn't open the server. The run.bat doesn't work either, but I never needed it after it added the files
#2117 [23:38] <Simospeed30> The server.jar will open for a short time then crash
#2118 [23:39] * aiden [webchat@174-23-168-179.slkc.qwest.net] has joined #minecrafthelp
#2119 [23:39] <aiden> hello?
#2120 [23:39] <Simospeed30> hello
#2121 [23:40] <aiden> can u help
#2122 [23:40] <Simospeed30> I mean I also am looking for help
#2123 [23:40] <aiden> ok
#2124 [23:40] <Simospeed30> but tell me anyways what you need maybe I have an answer for your question
#2125 [23:41] * conrad [webchat@CPE1cabc0856f93-CM1cabc0856f90.cpe.net.cable.rogers.com] has quit. (Quit: webchat.esper.net)
#2126 [23:41] <aiden> so i tryed to download a reasource pack and now i cant connect to online play
#2127 [23:42] <Simospeed30> what resource pack did you download
#2128 [23:43] <aiden> it was from planet minecraft it was a mario pack
#2129 [23:44] <Simospeed30> if you turn off the resource pack, can you still connect to a server
#2130 [23:44] <aiden> no i deleted it
#2131 [23:44] <aiden> i think
#2132 [23:45] <aiden> but the adfly thing when i was downloading freaked out
#2133 [23:45] <Simospeed30> you only need to wait 5 sec for the adfly then you should be safe to download stuff
#2134 [23:46] <Simospeed30> but you seem to be having a similar problem to me to were I can't join a server
#2135 [23:47] <Simospeed30> but mine is that my own server doesn't want to open
#2136 [23:48] <aiden> hmmm
#2137 [23:48] <Simospeed30> It all started when the new minecraft launcher updated
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