#1 [00:16] * Parker [webchat@c-71-193-230-66.hsd1.or.comcast.net] has joined #minecrafthelp
#2 [00:16] <Guest88190> Hello there! I have been trying to log into my old Minecraft account. It is connected to an old email account that I no longer have access to.
#3 [00:18] <Guest88190> How do I update my email login?
#4 [00:19] <Guest88190> How long does ingame stuff from servers stay on that minecraft account? Does that stuff get deleted after a set amount of time?
#5 [00:22] <Guest88190> My name is Parker and I would really appreciate the help! :)
#6 [00:22] * logan [webchat@static-host-66-18-33-5.epbinternet.com] has joined #minecrafthelp
#7 [00:22] <logan> redownloding
#8 [00:23] <logan> need help
#9 [00:23] <logan> #minecrafthelp help
#10 [00:24] * logan [webchat@static-host-66-18-33-5.epbinternet.com] has quit. (Client Quit)
#11 [00:26] * logan [webchat@static-host-66-18-33-5.epbinternet.com] has joined #minecrafthelp
#12 [00:26] <logan> need help reinstalling
#13 [00:26] * logan [webchat@static-host-66-18-33-5.epbinternet.com] has quit. (Client Quit)
#14 [00:29] * Parker [webchat@c-71-193-230-66.hsd1.or.comcast.net] has joined #minecrafthelp
#15 [00:29] <Parker> Hello!
#16 [00:30] <Parker> My name is Parker and I would really appreciate the help! :) I have been trying to log into my old Minecraft account. It is connected to an old email account that I no longer have access to. How do I update my email login?
#17 [00:30] * Parker is now known as Guest64706
#18 [00:31] <Guest64706> Rip
#19 [00:31] <Guest64706> oh well
#20 [00:31] <Guest64706> My name is Parker and I would really appreciate the help! :) I have been trying to log into my old Minecraft account. It is connected to an old email account that I no longer have access to. How do I update my email login?
#21 [00:40] * Ozzy [webchat@c110-21-16-132.farfl4.nsw.optusnet.com.au] has joined #minecrafthelp
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#23 [00:41] * BrianWiersma [webchat@217-123-74-3.cable.dynamic.v4.ziggo.nl] has joined #minecrafthelp
#24 [00:41] <Christian> Hi
#25 [00:41] <BrianWiersma> hi
#26 [00:41] <Christian> i need help with something
#27 [00:42] * BrianWiersma [webchat@217-123-74-3.cable.dynamic.v4.ziggo.nl] has quit. (Client Quit)
#28 [00:44] <Ozzy> Hi there. I just purchased Mincraft on a new Samsung Tablet A for my son. Purchase was successful however after downloading it dies not go to the log in page in the app. LICENSE ERROR
#29 [00:46] <Christian> thats the same issue im having except im on pc
#30 [00:46] <Ozzy> It says having trouble verifying device
#31 [00:47] <Ozzy> And reccomends I restart my internet
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#35 [01:13] <Zweal> Hi my name is Simon and my minecraft keeps crashing due to "exit code 1". I've tried reinstalling both minecraf and java without success. I've tried both rebooting my computer and launching in different versions but the debug log says the exact thing everytime. When I click play the log says "checking installation..." "ready to start"... then it cr
#36 [01:13] <Zweal> ashes and it displays.... "Error: Cannot find the headclass net.minecraft.client.main.Main" aswell as "Fatal: Process crashed with exit code 1"
#37 [01:13] <Zweal> I've also tried launcing the game while keeping the launcher running
#38 [01:13] <Zweal> launching*
#39 [01:13] <Zweal> thanks in advance!!!
#40 [01:19] * Hgalfium [webchat@118-92-190-33.dsl.dyn.ihug.co.nz] has joined #minecrafthelp
#41 [01:20] <Hgalfium> Hey I can't log in to the launcher or the website
#42 [01:20] <Hgalfium> I reset my password cause I thought I was getting that wrong but I know that it isn't wrong now and it still won't let me log on
#43 [01:22] * Hgalfium [webchat@118-92-190-33.dsl.dyn.ihug.co.nz] has quit. (Client Quit)
#44 [01:30] * Jack [webchat@125-237-32-102-fibre.sparkbb.co.nz] has joined #minecrafthelp
#45 [01:31] * Jack is now known as Guest48006
#46 [01:31] <Guest48006> I havent played in minecraft in years and cant seem to reset my password as the passowrd change email doesnt go through? I have my transaction # as well
#47 [01:31] <Guest48006> Not sure how to sort out
#48 [01:34] * Aznboi143 [webchat@c-73-97-15-149.hsd1.wa.comcast.net] has joined #minecrafthelp
#49 [01:34] <Aznboi143> Hi
#50 [01:34] <Aznboi143> I need help
#51 [01:35] <Aznboi143> Is anyone here reading this?
#52 [01:36] * Aznboi143 [webchat@c-73-97-15-149.hsd1.wa.comcast.net] has quit. (Client Quit)
#53 [01:51] * Tretoxatine [webchat@17.38-182-91.adsl-dyn.isp.belgacom.be] has joined #minecrafthelp
#54 [01:53] <Tretoxatine> hello, i have a problem whit minecraft, when I launch a game it loads and when it's loaded, it crash
#55 [01:53] <Tretoxatine> hello, i have a problem whit minecraft, when I launch a game it loads and when it's loaded, it crash
#56 [01:54] * Tretoxatine [webchat@17.38-182-91.adsl-dyn.isp.belgacom.be] has left #minecrafthelp
#57 [01:57] <Zweal> I have the same issue ;)
#58 [01:59] * Will [webchat@cpe-60-227-2-16.nb01.nsw.asp.telstra.net] has joined #minecrafthelp
#59 [02:01] <Will> Hello, My problem is that I accidentally deleted my Minecraft on PE. I’m worried that I won’t get my worlds back. Do you have any advice?
#60 [02:13] * PoisonDart [webchat@S0106f81d0f60d7f3.vc.shawcable.net] has joined #minecrafthelp
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#62 [02:39] * mysteryjoke13 [webchat@cpe-67-244-77-160.nyc.res.rr.com] has joined #minecrafthelp
#63 [02:40] <mysteryjoke13> Hello I was given this website after submitting a ticket
#64 [02:40] * Sporks [webchat@pool-96-241-50-247.washdc.fios.verizon.net] has joined #minecrafthelp
#65 [02:40] <mysteryjoke13> Hello I was given this website after submitting a ticket
#66 [02:41] * mysteryjoke13 [webchat@cpe-67-244-77-160.nyc.res.rr.com] has quit. (Client Quit)
#67 [02:42] * Kobe [webchat@ip-99-203-65-147.pools.cgn.spcsdns.net] has joined #minecrafthelp
#68 [02:42] <Sporks> Hi, so I had a minecraft premium account from forever ago and I decided to play again. However the migration thing is new and I have no idea what the email used to set the account up was and I have no way of getting my transaction ID. Any ideas?
#69 [02:43] <Kobe> Hi, I can't log into my account. I've been using it for multiple years but recently when I went to change my password thinking I had forgot it I didn't receive an email. I'm not sure whats wrong?
#70 [02:43] * CCGamekiller [webchat@c-107-3-33-81.hsd1.ct.comcast.net] has joined #minecrafthelp
#71 [02:44] <CCGamekiller> Hello, I am having trouble migrating an old Minecraft account to a modern Mojang one
#72 [02:45] * Thesensman [webchat@host23-74-dynamic.117-80-r.retail.telecomitalia.it] has joined #minecrafthelp
#73 [02:46] <Thesensman> hello
#74 [02:46] * Kobe [webchat@ip-99-203-65-147.pools.cgn.spcsdns.net] has quit. (Client Quit)
#75 [02:46] * CCGamekiller [webchat@c-107-3-33-81.hsd1.ct.comcast.net] has quit. (Client Quit)
#76 [02:47] * Kelsey [webchat@cpe-124-176-225-218.vb02.vic.asp.telstra.net] has joined #minecrafthelp
#77 [02:47] <Thesensman> i have write my correct password and mi correct email but the launcher say: invalid yousername or password
#78 [02:50] <Thesensman> please answer to my question :(
#79 [02:54] * annie [webchat@cpe-120-156-129-148.wb02.wa.asp.telstra.net] has joined #minecrafthelp
#80 [02:54] <annie> I can't not log on to buy minecraft
#81 [03:05] * Thesensman [webchat@host23-74-dynamic.117-80-r.retail.telecomitalia.it] has quit. (Quit: webchat.esper.net)
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#84 [03:11] <Andrei> hi
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#88 [03:40] * MassParanoiaH [webchat@8ta-246-28-170.telkomadsl.co.za] has joined #minecrafthelp
#89 [03:41] <MassParanoiaH> I need help with my launcher, it can't download any version of minecraft
#90 [03:41] <MassParanoiaH> can someone help me please?
#91 [03:43] * Zweal [webchat@c-5e08e255.05-117-73746f67.bbcust.telenor.se] has quit. (Quit: webchat.esper.net)
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#94 [04:21] * kirbei [webchat@cpe-58-169-142-190.tdbp-r-011.tas.bigpond.net.au] has joined #minecrafthelp
#95 [04:22] <kirbei> I try to login to both the launcehr and website https://my.minecraft.net/en-us/login, but on the launhcer, it says that i am offline. on th website, i try to login but the login button goes nowhere
#96 [04:23] <kirbei> how do i fix this
#97 [04:39] * S [~spydar007@spydar007.com] has quit. (Quit: Quit)
#98 [04:48] * MJR [webchat@85-147-233-54.cable.dynamic.v4.ziggo.nl] has joined #minecrafthelp
#99 [04:53] <MJR> Hello everyone, I have a question. I haven't bought Minecraft on any platform yet. But I would like to buy it. So I would like to play Minecraft on my Macbook. But my little brother wants to play it on a Windows PC (or PS4 is also an option). We would like to purchase the game together. So if I buy and download Minecraft for Mac, would it be possib
#100 [04:53] <MJR> le for my brother to also download the game on Windows (or PS4) using the same account, without having to purchase another copy of the game? (So can we buy the game ONCE and then download it on Windows AND on Mac??? Thanks a lot in advance for your help! Kind regards, Merijn van de Ree
#101 [05:02] * Homeless_Diagnosis [webchat@ip-47-60-52-196.melbourne.au.asianpacifictelephone.com] has joined #minecrafthelp
#102 [05:02] * Homeless_Diagnosis [webchat@ip-47-60-52-196.melbourne.au.asianpacifictelephone.com] has quit. (Network ban)
#103 [05:07] * samu [webchat@p2E5F8ACA.dip0.t-ipconnect.de] has joined #minecrafthelp
#104 [05:08] <samu> Hello?
#105 [05:09] * samu [webchat@p2E5F8ACA.dip0.t-ipconnect.de] has quit. (Client Quit)
#106 [05:09] * Sly8 [webchat@42.189.131.58] has joined #minecrafthelp
#107 [05:09] <Sly8> hi
#108 [05:10] <Sly8> so i was playing my single player world then my pc shut down suddenly because of electric shortage, then i open up the world again and it crashes, but not in other world, only the one i was playing when my pc shut down suddenly
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#112 [05:20] * xd6 [webchat@83.203.86.116.starhub.net.sg] has joined #minecrafthelp
#113 [05:21] <xd6> hi when i try to play minecraft my mojang screen just wont load finish
#114 [05:38] * xltronics [webchat@230.214.76.83.dynamic.wline.res.cust.swisscom.ch] has joined #minecrafthelp
#115 [05:39] <xltronics> i cant change my email can someone help me
#116 [05:43] * xltronics [webchat@230.214.76.83.dynamic.wline.res.cust.swisscom.ch] has quit. (Client Quit)
#117 [05:43] * Andrew8 [webchat@host81-129-33-208.range81-129.btcentralplus.com] has joined #minecrafthelp
#118 [05:44] <Andrew8> I cannot log into my account. i have had the game several weeks now, and have only been able to successfully log on once. I keep getting the 'invalid username or password' message. I have waited for 24 hours, tried changing my password, all to no avail.
#119 [05:48] * AnnB [webchat@212.170.221.222] has joined #minecrafthelp
#120 [05:49] <AnnB> hey, I forgot my minecraft username and now I can't migrate my account
#121 [05:49] <Andrew8> hello?
#122 [05:49] <Andrew8> oh lol thought you were a help person
#123 [05:49] <AnnB> no, can't help
#124 [05:49] <Andrew8> me neither :)
#125 [05:52] * conrad [webchat@CPE1cabc0856f93-CM1cabc0856f90.cpe.net.cable.rogers.com] has joined #minecrafthelp
#126 [05:53] <conrad> i cant login to my minecraft launcher
#127 [05:53] <conrad> invalid username or password
#128 [05:53] <conrad> problem
#129 [05:53] <Andrew8> same bro
#130 [05:53] <conrad> chnaged my passowrd
#131 [05:53] <conrad> nothing
#132 [05:54] <Andrew8> same here
#133 [05:54] <AnnB> I can't remember my username so I can't even migrate my account
#134 [05:54] <Andrew8> do u have the email?
#135 [05:55] <conrad> whats migrating a account
#136 [05:55] * Rhyseo9000 [webchat@cpc87205-aztw31-2-0-cust133.18-1.cable.virginm.net] has joined #minecrafthelp
#137 [05:56] * webrosc [~webrosc@cpc95042-newt40-2-0-cust88.19-3.cable.virginm.net] has joined #minecrafthelp
#138 [05:57] <Rhyseo9000> hey so basically, i have recently got a new computer and event played minecraft in years, decided to give it a try again but i can't remember the email i used to be able to change my password. My IGN is rhyseo9000 but i just want to know if it is possible to tell me the email i used years ago?
#139 [05:57] <Rhyseo9000> oh i just read the notice.
#140 [05:58] * Rhyseo9000 [webchat@cpc87205-aztw31-2-0-cust133.18-1.cable.virginm.net] has quit. (Client Quit)
#141 [05:59] <conrad> i just bought minecraft yesterday and i cant play?
#142 [05:59] <Andrew8> yh i've had it for 4 weeks and haven't been able to play
#143 [06:00] * Chap [webchat@cpc104916-live32-2-0-cust138.17-2.cable.virginm.net] has joined #minecrafthelp
#144 [06:00] <Andrew8> i've only successfully logged on once, and couldn't even load up the game
#145 [06:00] <Chap> Hey, is it possible to recover a very old account with just the e-mail used to register?
#146 [06:01] <conrad> wow
#147 [06:01] <Chap> ?
#148 [06:01] <Chap> Am I in the wrong place?
#149 [06:01] <Chap> Oh my bad, just saw the notice
#150 [06:03] <Andrew8> yh
#151 [06:03] * Delta [webchat@c-73-109-116-69.hsd1.wa.comcast.net] has joined #minecrafthelp
#152 [06:04] <Delta> Hey, im inexperience with networking, but I cant join my friends server and the problem is Null Pointer Exception
#153 [06:05] <Andrew8> do you have Realms?
#154 [06:05] <Delta> no
#155 [06:05] <Delta> its a hamachi server
#156 [06:06] <Delta> but I see most people experience the same thing even with vanilla servers.
#157 [06:10] <Andrew8> i see
#158 [06:10] <Andrew8> idk wait for one of the helpers
#159 [06:11] <Greymagic27> Andrew8, Hey. What's the issue?
#160 [06:11] <Greymagic27> ??> Delta net/hamachi
#161 [06:11] <Mightyena> Delta: Hamachi has been squatting on an IANA-allocated IP block (25.0.0.0/8). As such, Hamachi fundamentally conflicts with the internet itself. Therefore, #minecrafthelp will not support servers hosted via Hamachi.
#162 [06:11] <Mightyena> Delta: If you are using Hamachi, use a different solution such as proper port forwarding, or a VPN.
#163 [06:14] <Delta> k
#164 [06:14] <Delta> but even without hamachi its a problem all over
#165 [06:14] <Delta> not just me
#166 [06:14] <Greymagic27> Delta, If the server you're trying to join is using hamachi, we can't provide support for it.
#167 [06:15] <Delta> yea ik but thank you
#168 [06:15] * Delta [webchat@c-73-109-116-69.hsd1.wa.comcast.net] has quit. (Quit: webchat.esper.net)
#169 [06:16] <Andrew8> i can't log onto my account
#170 [06:16] <Greymagic27> Andrew8, What does it say when you try?
#171 [06:17] <Andrew8> i keep getting the invalid username thing
#172 [06:17] <Andrew8> i've already tried changeing the passwrod and waiting
#173 [06:17] <Greymagic27> ??> Andrew8 tools/hjt
#174 [06:17] <Mightyena> Andrew8: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#175 [06:17] <Mightyena> Andrew8: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#176 [06:18] <Andrew8> ok one second
#177 [06:20] <Andrew8> https://paste.ubuntu.com/p/XqKbRdwSzz/
#178 [06:20] <Andrew8> there's the link
#179 [06:20] <Greymagic27> ??> Andrew8 win/hosts/edit
#180 [06:20] <Mightyena> Andrew8: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#181 [06:20] <Mightyena> Andrew8: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#182 [06:20] <Greymagic27> Andrew8, Remove any entry containing the word mojang
#183 [06:20] <Greymagic27> And remove windscribe VPN
#184 [06:24] <Andrew8> there are no entries for windscribe
#185 [06:24] <Andrew8> have removed the entries though
#186 [06:25] <Greymagic27> Andrew8, I meant uninstall windscribe from your PC
#187 [06:25] <Andrew8> oh i see
#188 [06:25] <Andrew8> i'm pretty sure i already had
#189 [06:26] <Andrew8> it isn't in my program files
#190 [06:26] <Greymagic27> Andrew8, Open control panel. Navigate to 'uninstall a program'
#191 [06:29] <Andrew8> i've checked and it doesn't show up on my applications roster
#192 [06:29] <Andrew8> is it important?
#193 [06:30] <Greymagic27> Andrew8, It may cause issues, in which case you'll need to contact windscribe support and ask why it's still coming up when you restart your PC
#194 [06:30] <conrad> i also cant login on the minecraft launcher or .net
#195 [06:31] <Greymagic27> ??> conrad tools/hjt
#196 [06:31] <Mightyena> conrad: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#197 [06:31] <Mightyena> conrad: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#198 [06:32] <Andrew8> ok
#199 [06:32] <Andrew8> i'll contact them
#200 [06:32] <Andrew8> will my minecraft work now?
#201 [06:32] <Greymagic27> Andrew8, Save the host file by pressing CTRL+S then change your minecraft password
#202 [06:32] <Greymagic27> Then, minecraft should be working
#203 [06:32] <Andrew8> i've saved it
#204 [06:33] <Andrew8> i'll load it up
#205 [06:33] <Greymagic27> Make sure to change your minecraft password as well
#206 [06:33] <AnnB> Hey, I'm trying to buy minecraft again and its not working
#207 [06:33] <Greymagic27> AnnB, Hey. What does it say when you try?
#208 [06:34] <AnnB> An error occurred while placing order, please verify credit card info and try again
#209 [06:34] <Greymagic27> AnnB, Are you sure you're entering the correct details?
#210 [06:34] <AnnB> yes
#211 [06:35] <Greymagic27> AnnB, Contact your bank and ask if they allow international transactions to sweden
#212 [06:35] <Andrew8> OH MY GOD IT WORKED!!!!
#213 [06:35] <Andrew8> YOU GUYS ARE THE BEST!!
#214 [06:35] <Greymagic27> Andrew8, No problem. Stay away from MCLeaks and if you've not done it already change your minecraft password
#215 [06:35] <conrad> https://paste.ubuntu.com/p/XXf5hB39Cp/
#216 [06:36] <conrad> heres the link
#217 [06:36] <Andrew8> will do :)
#218 [06:36] <Greymagic27> ??> conrad win/hosts/edit
#219 [06:36] <Mightyena> conrad: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#220 [06:36] <Mightyena> conrad: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#221 [06:36] <Greymagic27> conrad, Remove any entry containing the word mojang
#222 [06:36] <AnnB> there is something else you can help me with. I have a mojang account and a minecraft premium account (not the one I'm currently trying to buy). I have the email and the passwords for both but because I can't remember the username for my minecraft account I'm not able to migrate. How do I recover my username?
#223 [06:36] <Greymagic27> AnnB, You'd need to contact mojang. Do you need their contact information?
#224 [06:37] <AnnB> Yes, I've already tried but its been a while and they haven't gotten back
#225 [06:37] <Greymagic27> AnnB, Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: https://help.mojang.com/customer/portal/articles/359446
#226 [06:37] * limbo [webchat@pool-96-255-55-210.washdc.fios.verizon.net] has joined #minecrafthelp
#227 [06:38] <conrad> ive opened the file %SystemRoot%\System32\drivers\etc\hosts
#228 [06:38] <Greymagic27> conrad, Great. Remove the two entries containing the word mojang
#229 [06:39] <conrad> done
#230 [06:39] <Greymagic27> conrad, Next: Save the file by pressing CTRL+S and then change your minecraft password
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#233 [06:42] <conrad> ive changed my passowrd
#234 [06:42] <limbo> forge 1.14.3 wont install with this message: Failed to run processor: com.google.gson.JsonParseException:Error parsing arguments in version json. File is corrupt or its format has changed.
#235 [06:43] * kyle [webchat@c-73-251-236-199.hsd1.va.comcast.net] has joined #minecrafthelp
#236 [06:44] <conrad> what do i do after i change my password
#237 [06:44] <kyle> Myminecraft java edition keeps crashing when dealing with the nether. as i enter it sometimes, or as i am pushing villagers through it
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#239 [06:47] * limbo [webchat@pool-96-255-55-210.washdc.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#240 [06:47] <conrad> should i load up the launcher now ?
#241 [06:57] * Craig [webchat@132-184-105-52.east.dsl.telkomsa.net] has joined #minecrafthelp
#242 [06:58] * PurrrplePlant [webchat@84-30-15-172.cable.dynamic.v4.ziggo.nl] has joined #minecrafthelp
#243 [06:59] <PurrrplePlant> Hi, I can't login to my account on minecraft.net or in the minecraft launcher
#244 [06:59] <Craig> Hi, I just purchased Minecraft Java edition from the Mojang website. Downloaded the Minecraft Launcher. When I click "PLAY" it proceeds to download files, however I keep getting error messages that it failed to download files
#245 [07:01] <Craig> I'm using Windows 10 64 bit OS. I do not have any of the apps that clashes with Minecraft, namely byteFence
#246 [07:02] <Craig> Error details: Failed to connect to resources.download.minecraft.net port 443: Timed out
#247 [07:02] * Tom [webchat@193-115-64-81.tpgi.com.au] has joined #minecrafthelp
#248 [07:03] <Tom> I've had an issue with a lost minecraft account. I know the username but not the password or email
#249 [07:04] <Tom> it could be from a list of 5 or 6 emails hopefuly
#250 [07:05] * PrivietAndrey [webchat@78-63-35-14.static.zebra.lt] has joined #minecrafthelp
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#254 [07:08] <conrad> it worked i got int the minecraft luancher
#255 [07:09] * Craig [webchat@132-184-105-52.east.dsl.telkomsa.net] has quit. (Quit: webchat.esper.net)
#256 [07:13] * kamiyama [webchat@ip72-199-205-138.sd.sd.cox.net] has joined #minecrafthelp
#257 [07:17] <kamiyama> i already sent in a help ticket but i was just wondering if anyone knows if your account can get deleted after a certain number of years? i have played minecraft on and off since 2011 (i still have the email that contains my original purchase of the game) and have had to reset my pw every now and again after forgetting. i got bit by the MC bug agai
#258 [07:17] <kamiyama> n recently but was unable to reset my pw because the pw reset request email never sent :( I have my username and am not sure why it won't send me the email since i still have access to my original yahoo account that it was connected to. any insight into this would be greatly appreciated
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#261 [07:26] <Greymagic27> ??> kamiyama account/email-missing
#262 [07:26] <Mightyena> kamiyama: If you are not getting emails from Mojang, please read this article for common reasons for that: https://help.mojang.com/customer/portal/articles/542001-cannot-get-mojang-system-emails
#263 [07:26] <Mightyena> kamiyama: Please be aware that emails can take up to two hours to arrive. Some ISP email providers like AOL, Comcast, Gmx and General-purpose email providers like Hotmail have known issues with dropping Mojang emails. If you use one of those, use another provider like Gmail.
#264 [07:26] <Mightyena> kamiyama: If none of this helps, you may need to contact Mojang. If you do, make sure you receive a confirmation email after sending an account support request.
#265 [07:29] <kamiyama> as far as i know none of these problems apply but i have sent a help request 2 days ago after waiting 48 hours for the reset emails to show :( I am now using a gmail account but the original account is tied to an old yahoo account
#266 [07:29] * MJR [webchat@85-147-233-54.cable.dynamic.v4.ziggo.nl] has quit. (Quit: webchat.esper.net)
#267 [07:29] <Greymagic27> kamiyama, I see. Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: https://help.mojang.com/customer/portal/articles/359446
#268 [07:30] <kamiyama> ohh i see
#269 [07:30] <kamiyama> its not a huge thing but i dont have the 30 to buy it a second time :"( i hope i can eventually get my account back
#270 [07:50] * Fridrik [webchat@104.92-221-75.customer.lyse.net] has joined #minecrafthelp
#271 [07:52] <Fridrik> hi, when i try to log in to my minecraft launcher it says: Sorry! Make sure you are online and try again
#272 [07:52] <Greymagic27> ??> Fridrik tools/hjt
#273 [07:52] <Mightyena> Fridrik: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#274 [07:52] <Mightyena> Fridrik: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#275 [07:52] * Cryn1x [webchat@92.54.213.125] has joined #minecrafthelp
#276 [07:53] <Fridrik> is that safe?
#277 [07:53] <Greymagic27> Fridrik, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information.
#278 [07:53] <Fridrik> oki
#279 [07:55] * Mythical_Designs [webchat@cable-178-148-243-198.dynamic.sbb.rs] has joined #minecrafthelp
#280 [07:55] * KonstantinB22 [webchat@aftr-109-90-233-219.unity-media.net] has joined #minecrafthelp
#281 [07:55] * baller1 [webchat@73-251-225-66.nat.allpointsbroadband.net] has joined #minecrafthelp
#282 [07:56] <Cryn1x> is this safe?
#283 [07:56] <Mythical_Designs> Can someone help me? I forget password and username of my account it was an old premium account that i played years ago... what can i do? any suggestions?
#284 [07:56] <KonstantinB22> Hey. I forgot what email I was using on my old minecraft account and I cant migrate it now to Mojang. How do I fix my problem? Is there any way to see what my email is?
#285 [07:56] <Greymagic27> Cryn1x, Which tool? Hijackthis?
#286 [07:56] <Greymagic27> ??> Mythical_Designs account/send-email
#287 [07:56] <Mightyena> Mythical_Designs: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#288 [07:56] <Mightyena> Mythical_Designs: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#289 [07:56] <Greymagic27> KonstantinB22, ^
#290 [07:56] <baller1> when i try to log in to minecraft it says Sorry! make sure you are online and try again
#291 [07:56] <Greymagic27> ??> baller1 tools/hjt
#292 [07:56] <Mightyena> baller1: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#293 [07:56] <Mightyena> baller1: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#294 [07:56] <Mythical_Designs> Already done that...
#295 [07:56] <Greymagic27> Mythical_Designs, Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: https://help.mojang.com/customer/portal/articles/359446
#296 [07:57] <Mythical_Designs> Already read that
#297 [07:57] <Mythical_Designs> i hope someone can help me here
#298 [07:57] <Greymagic27> Mythical_Designs, We are volunteers (we are not Mojang) who help with Java Edition technial issues, such as client crashes. We help with account issues when they're technical, such as VPN software loaded, but we cannont solve issues with your account.
#299 [07:57] * baller1 [webchat@73-251-225-66.nat.allpointsbroadband.net] has quit. (Client Quit)
#300 [07:57] <Greymagic27> You will need to wait for a reply from mojang
#301 [07:57] <Mythical_Designs> Ty anyways
#302 [07:57] <Cryn1x> I seem to have this errpr i even tried completely delete minecraft but nothing is working can u help me i cant log in my mojang accounts plss tell me what im doingwrong
#303 [07:58] <Fridrik> here is the link: https://paste.ubuntu.com/p/2KTgc5Cvyt/
#304 [07:58] <Greymagic27> ??> Cryn1x tools/hjt
#305 [07:58] <Mightyena> Cryn1x: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#306 [07:58] <Mightyena> Cryn1x: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#307 [07:58] <Greymagic27> Cryn1x, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information.
#308 [07:58] <Greymagic27> ??> Fridrik win/hosts/edit
#309 [07:58] <Mightyena> Fridrik: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#310 [07:58] <Mightyena> Fridrik: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#311 [07:58] * KonstantinB22 [webchat@aftr-109-90-233-219.unity-media.net] has quit. (Client Quit)
#312 [07:58] <Greymagic27> Fridrik, Remove any entry containing the word mojang
#313 [07:58] * Mythical_Designs [webchat@cable-178-148-243-198.dynamic.sbb.rs] has quit. (Client Quit)
#314 [07:58] <Greymagic27> Once you've done that, save the file by pressing CTRL+S and then change your minecraft password.
#315 [07:59] <Greymagic27> When that's all completed, run this tool:
#316 [07:59] <Greymagic27> ??> Fridrik av/adwcleaner
#317 [07:59] <Mightyena> Fridrik: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#318 [07:59] <Mightyena> Fridrik: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#319 [08:00] * Fridrik [webchat@104.92-221-75.customer.lyse.net] has quit. (Quit: webchat.esper.net)
#320 [08:03] * PeivietAndrey [webchat@78-63-35-14.static.zebra.lt] has joined #minecrafthelp
#321 [08:04] <PeivietAndrey> can log in mojang , but cant log in to minecraft.net, any ideas?
#322 [08:04] <Greymagic27> ??> PeivietAndrey tools/hjt
#323 [08:04] <Mightyena> PeivietAndrey: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#324 [08:04] <Mightyena> PeivietAndrey: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#325 [08:06] * s0m_b0i05 [webchat@92.40.249.81.threembb.co.uk] has joined #minecrafthelp
#326 [08:07] <PeivietAndrey> https://paste.ubuntu.com/p/22hvJszD5y/
#327 [08:07] <Greymagic27> ??> PeivietAndrey win/hosts/edit
#328 [08:07] <Mightyena> PeivietAndrey: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#329 [08:07] <Mightyena> PeivietAndrey: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#330 [08:07] <Greymagic27> PeivietAndrey, Remove any entry containing the word mojang - Save the file by pressing CTRL+S then change your minecraft password
#331 [08:08] <s0m_b0i05> can minecraft java edition do cross platform play with consoles
#332 [08:09] <Greymagic27> s0m_b0i05, No. For that you'd need to buy bedrock edition
#333 [08:09] <s0m_b0i05> ok thanks
#334 [08:09] * s0m_b0i05 [webchat@92.40.249.81.threembb.co.uk] has quit. (Client Quit)
#335 [08:17] * KonstantinB22 [webchat@aftr-109-90-233-219.unity-media.net] has joined #minecrafthelp
#336 [08:18] <KonstantinB22> Is there any way to find my email I use on my old minecraft acocunt? I have nickname and pw, but I also need email for migrating it to mojang and I dont know it. I already tried many,
#337 [08:18] <Absol> KonstantinB22: Please keep it civil
#338 [08:18] * Fridrik [webchat@104.92-221-75.customer.lyse.net] has joined #minecrafthelp
#339 [08:18] <Fridrik> i have now restarted my computer
#340 [08:19] <KonstantinB22> .
#341 [08:19] <Fridrik> what do i do now?
#342 [08:20] * KonstantinB22 [webchat@aftr-109-90-233-219.unity-media.net] has quit. (Client Quit)
#343 [08:22] <Fridrik> i have a problem with logging in to the launcher, it just says: Sorry! Make sure you are online and try again
#344 [08:22] <Greymagic27> ??> Fridrik win/hosts/edit
#345 [08:22] <Mightyena> Fridrik: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#346 [08:22] <Mightyena> Fridrik: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#347 [08:23] <Greymagic27> Remove any entry containing the word mojang
#348 [08:25] <PeivietAndrey> The server encountered an unexpected condition which prevented it from fulfilling the request
#349 [08:27] <Fridrik> ok, and then
#350 [08:27] <Greymagic27> Fridrik, Save the file by pressing CTRL+S and change your minecraft password
#351 [08:27] <Greymagic27> PeivietAndrey, What produces that error?
#352 [08:28] <PeivietAndrey> Wait i think i didnt done it right
#353 [08:29] <Fridrik> it worked thank you so much
#354 [08:29] * Fridrik [webchat@104.92-221-75.customer.lyse.net] has quit. (Quit: webchat.esper.net)
#355 [08:29] * matdog25 [webchat@47-217-162-10.msk1cmtc01.res.dyn.suddenlink.net] has joined #minecrafthelp
#356 [08:30] * Cryn1x [webchat@92.54.213.125] has quit. (Quit: webchat.esper.net)
#357 [08:31] <matdog25> hi i tried login in to minecraft and it said incorrect password or username and i tried resetting my password and after that it said the same thing.
#358 [08:31] <Greymagic27> ??> matdog25 tools/hjt
#359 [08:31] <Mightyena> matdog25: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#360 [08:31] <Mightyena> matdog25: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#361 [08:32] <PeivietAndrey> I cannot do save thing for host
#362 [08:35] <PeivietAndrey> access is denied
#363 [08:35] * mightymushroo0m [webchat@cpe-101-165-120-22.wwui-cr-002.cha.qld.bigpond.net.au] has joined #minecrafthelp
#364 [08:35] <matdog25> is that safe
#365 [08:35] <mightymushroo0m> hello
#366 [08:36] <mightymushroo0m> ive entered a ticket for my issue but im not sure how long that will take
#367 [08:36] <mightymushroo0m> ive got a problem getting an account back from back in the alpha days
#368 [08:36] <mightymushroo0m> is it possible to do that or am i essentially screwed for losing the email attached etc
#369 [08:37] <PeivietAndrey> ahh, thank u so much it works
#370 [08:38] * Brassbandkid [webchat@cpc81846-swin19-2-0-cust119.3-1.cable.virginm.net] has joined #minecrafthelp
#371 [08:38] <Brassbandkid> Hello
#372 [08:39] <Brassbandkid> Im having a problem where when i join a server on minecraft Java Edition My game would crash on loading terrain
#373 [08:39] <Brassbandkid> How do i fix it
#374 [08:40] <Greymagic27> Marzenia, Yes. The tool is safe
#375 [08:40] <Greymagic27> ??> Brassbandkid launcher/log
#376 [08:40] <Mightyena> Brassbandkid: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#377 [08:41] <Greymagic27> PeivietAndrey, Did you load up notepad as administrator?
#378 [08:41] <PeivietAndrey> yeah yeah it's fine now, thanks <3
#379 [08:41] <Greymagic27> Make sure you change your minecraft password if you've not done so already
#380 [08:42] * PeivietAndrey [webchat@78-63-35-14.static.zebra.lt] has quit. (Quit: webchat.esper.net)
#381 [08:43] * peenjaweenja [webchat@cpe-120-149-1-30.wb03.wa.asp.telstra.net] has joined #minecrafthelp
#382 [08:43] * Lord_of_Life [~Lord@46.217.156.9] has quit. (Ping timeout: 189 seconds)
#383 [08:44] <peenjaweenja> i'm having this message pop up everytime i try to launch minecraft "unable to start the minecraft runtime environment this is most likely caused by a corruption" anyone know a way to fix this?
#384 [08:45] <Greymagic27> ??> peenjaweenja tools/hjt
#385 [08:45] <Mightyena> peenjaweenja: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#386 [08:45] <Mightyena> peenjaweenja: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#387 [08:45] <mightymushroo0m> okay so after some investigation its stating the email originally linked has already been migrated
#388 [08:46] * Lord_of_Life [~Lord@46.217.57.137] has joined #minecrafthelp
#389 [08:47] <Greymagic27> ??> mightymushroo0m account/send-email
#390 [08:47] <Mightyena> mightymushroo0m: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#391 [08:47] <Mightyena> mightymushroo0m: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#392 [08:48] <peenjaweenja> https://paste.ubuntu.com/
#393 [08:49] <Greymagic27> peenjaweenja, You need to click the 'paste!' button. Make sure to put a name in the 'poster' box
#394 [08:50] <peenjaweenja> https://paste.ubuntu.com/p/nJfZz2RdqK/
#395 [08:51] <Greymagic27> peenjaweenja, Can you try disabling your firewall?
#396 [08:52] <peenjaweenja> how do i do that?
#397 [08:52] <Greymagic27> peenjaweenja, https://support.microsoft.com/en-gb/help/4028544
#398 [08:53] * Scroogemcduck17 [webchat@161.79.125.91.dyn.plus.net] has joined #minecrafthelp
#399 [08:53] <peenjaweenja> okay, i turned it off
#400 [08:53] <Greymagic27> peenjaweenja, Could you try installing the launcher now?
#401 [08:54] <Scroogemcduck17> I have redeemed my free windows 10 minecraft from mojang but when I go to enter the key it says it's already been redeemed and I can only download the trial version, anyone have any tips?
#402 [08:54] <Greymagic27> ??> Scroogemcduck17 account/send-email
#403 [08:54] <Mightyena> Scroogemcduck17: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#404 [08:54] <Mightyena> Scroogemcduck17: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#405 [08:54] * mightymushroo0m [webchat@cpe-101-165-120-22.wwui-cr-002.cha.qld.bigpond.net.au] has quit. (Quit: webchat.esper.net)
#406 [08:56] <peenjaweenja> i'm still getting the same error message
#407 [08:57] <Greymagic27> peenjaweenja, Could you try loading up the launcher as administrator?
#408 [08:58] <peenjaweenja> same error message still
#409 [08:58] <Greymagic27> peenjaweenja, Can you try using the .exe launcher here? https://minecraft.net/en-us/download/alternative/
#410 [09:01] <peenjaweenja> that didn't work either
#411 [09:01] <Greymagic27> peenjaweenja, Hmm. Would you mind waiting for another volunteer to come online? This issue has me a bit stumped
#412 [09:02] <peenjaweenja> okay, how long might i have to wait
#413 [09:02] <Greymagic27> peenjaweenja, As we're all volunteers I can't give you an exact time
#414 [09:02] * T4nnerr [webchat@84-25-113-226.cable.dynamic.v4.ziggo.nl] has joined #minecrafthelp
#415 [09:03] <peenjaweenja> okay, well thank you for your suggestions
#416 [09:03] * Kostekku [webchat@eqr75.neoplus.adsl.tpnet.pl] has joined #minecrafthelp
#417 [09:04] <T4nnerr> Hello, i have lost my old minecraft nickname and want to migrate to a mojang account. I have the transaction ID and correct email. How should i proceed?
#418 [09:04] <Kostekku> Hello. I have problem becouse my other account was stolen
#419 [09:04] <Greymagic27> ??> T4nnerr account/send-email
#420 [09:04] <Mightyena> T4nnerr: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#421 [09:04] <Mightyena> T4nnerr: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#422 [09:04] <Greymagic27> Kostekku, ^
#423 [09:05] <T4nnerr> I contacted support on may 10th but im afraid i didnt give them the correct info
#424 [09:05] * WhiteCatKitty [webchat@83-92-0-95-cable.dk.customer.tdc.net] has joined #minecrafthelp
#425 [09:06] <WhiteCatKitty> hi i can't seem to login
#426 [09:06] <Greymagic27> WhiteCatKitty, Hey. What happens when you try?
#427 [09:06] <WhiteCatKitty> invalid username or password
#428 [09:07] * T [webchat@ppp-171-97-74-99.revip8.asianet.co.th] has joined #minecrafthelp
#429 [09:07] <Greymagic27> ??> WhiteCatKitty tools/hjt
#430 [09:07] <Mightyena> WhiteCatKitty: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#431 [09:07] <Mightyena> WhiteCatKitty: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#432 [09:07] * Kostekku [webchat@eqr75.neoplus.adsl.tpnet.pl] has quit. (Client Quit)
#433 [09:07] * rypie [webchat@c-73-32-10-173.hsd1.tx.comcast.net] has joined #minecrafthelp
#434 [09:07] * T [webchat@ppp-171-97-74-99.revip8.asianet.co.th] has quit. (Client Quit)
#435 [09:08] * WhiteCatKitty [webchat@83-92-0-95-cable.dk.customer.tdc.net] has quit. (Client Quit)
#436 [09:08] * emily [webchat@c-73-218-172-184.hsd1.ma.comcast.net] has joined #minecrafthelp
#437 [09:08] <rypie> how do i go from java edition to windows edition on my mac
#438 [09:09] <Greymagic27> rypie, You can't transfer versions and you can't get windows edition on a mac
#439 [09:09] <emily> my game keeps crashing since i've updated it? i was getting the can't save error and i fixed that, but now it's just crashing when i try to start a new world?
#440 [09:09] <Greymagic27> ??> emily launcher/log
#441 [09:09] <Mightyena> emily: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
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#444 [09:13] <emily> https://paste.ubuntu.com/p/qzTwjr99kq/
#445 [09:13] <Greymagic27> ??> emily launcher/log-txt
#446 [09:13] <Mightyena> emily: We need to see your full launcher log, which is created in the game directory.
#447 [09:13] <Mightyena> emily: First open your .minecraft folder (If you don't know how to get there, ask), then try to launch the game. Then in the .minecraft folder open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#448 [09:17] * Alex6 [webchat@173.103.196.131.naveguenet.com.br] has joined #minecrafthelp
#449 [09:17] <Alex6> bom dia!
#450 [09:17] <Alex6> devolva o meu pagamento por favor
#451 [09:18] * thamer [webchat@51.36.63.1] has joined #minecrafthelp
#452 [09:18] <thamer> hi
#453 [09:18] <Greymagic27> Alex6, Can you say that in english?
#454 [09:18] <Greymagic27> thamer, Hey. What's the issue?
#455 [09:18] <thamer> ok
#456 [09:19] <emily> i copy and pasted everything that was in the launcher_log, but i don't think it's right?
#457 [09:19] <thamer> i can log in
#458 [09:19] <emily> https://paste.ubuntu.com/p/gV9hTsmjfQ/
#459 [09:19] <Greymagic27> thamer, You can login?
#460 [09:20] <Greymagic27> emily, Thanks. One moment
#461 [09:20] <thamer> no
#462 [09:20] <Alex6> I need you to pay back my credit card payment
#463 [09:20] <Greymagic27> ??> Alex6 account/send-email
#464 [09:20] <Mightyena> Alex6: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#465 [09:20] <Mightyena> Alex6: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#466 [09:20] <Greymagic27> thamer, What's the issue?
#467 [09:21] <Alex6> I made the payment several times the purchase was not completed
#468 [09:21] * thamer [webchat@51.36.63.1] has quit. (Client Quit)
#469 [09:21] <Greymagic27> ??> emily launcher/win/reinst
#470 [09:21] <Greymagic27> ??> emily launcher/reinst/win
#471 [09:21] <Mightyena> emily: Go to Control Panel, and click on "Uninstall a Program" (may also be called "Programs and Features"). Then, right click on the Minecraft entry and select "Uninstall".
#472 [09:21] <Mightyena> emily: Afterwards, restart your PC, then download and run the .msi at https://minecraft.net/en-us/download
#473 [09:22] <Greymagic27> emily, When reinstalling the launcher keep all the install directories the same
#474 [09:22] <Alex6> solucoesautomotiva2017@gmail.com
#475 [09:22] * thamer [webchat@51.36.63.1] has joined #minecrafthelp
#476 [09:23] <Alex6> Brasil
#477 [09:23] <Greymagic27> Alex6, Don't send that here
#478 [09:23] <Greymagic27> Send it in the email
#479 [09:23] <thamer> way
#480 [09:23] * Nick [webchat@c-76-122-99-74.hsd1.ga.comcast.net] has joined #minecrafthelp
#481 [09:24] <Nick> I cannot login into minecraft.net
#482 [09:24] * Nick is now known as Guest38272
#483 [09:24] <Greymagic27> ??> Guest38272 tools/hjt
#484 [09:24] <Mightyena> Guest38272: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#485 [09:24] <Mightyena> Guest38272: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
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#487 [09:25] * peenjaweenja [webchat@cpe-120-149-1-30.wb03.wa.asp.telstra.net] has quit. (Quit: webchat.esper.net)
#488 [09:25] * Guest38272 [webchat@c-76-122-99-74.hsd1.ga.comcast.net] has quit. (Client Quit)
#489 [09:27] * emily [webchat@c-73-218-172-184.hsd1.ma.comcast.net] has joined #minecrafthelp
#490 [09:27] * thamer [webchat@51.36.63.1] has joined #minecrafthelp
#491 [09:27] <thamer> i cam login minecraft
#492 [09:27] <thamer> can*
#493 [09:28] <emily> hi my game is still crashing, but this time on the mojang loading screen and not just when i'm trying to create a world? i uninstalled minecraft, restarted windows and reinstalled it.
#494 [09:28] <Greymagic27> ??> thamer tools/hjt
#495 [09:28] <Mightyena> thamer: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#496 [09:28] <Mightyena> thamer: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#497 [09:28] <Greymagic27> ??> emily av/adwcleaner
#498 [09:28] <Mightyena> emily: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#499 [09:28] <Mightyena> emily: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#500 [09:29] * emily [webchat@c-73-218-172-184.hsd1.ma.comcast.net] has quit. (Client Quit)
#501 [09:29] * Alex6 [webchat@173.103.196.131.naveguenet.com.br] has quit. (Quit: webchat.esper.net)
#502 [09:30] * emily [webchat@c-73-218-172-184.hsd1.ma.comcast.net] has joined #minecrafthelp
#503 [09:31] <emily> ok i did the malwarebytes thing
#504 [09:31] <Greymagic27> emily, Great. Can you try minecraft now?
#505 [09:31] * thamer [webchat@51.36.63.1] has quit. (Client Quit)
#506 [09:31] * Alex4 [webchat@173.103.196.131.naveguenet.com.br] has joined #minecrafthelp
#507 [09:31] <Greymagic27> Alex4, You need to email mojang:
#508 [09:31] <Greymagic27> ??> Alex4 account/send-email
#509 [09:31] <Mightyena> Alex4: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#510 [09:31] <Mightyena> Alex4: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#511 [09:32] <Alex4> I made the payment several times the purchase was not completed and the amount was deducted from the credit card
#512 [09:32] <Greymagic27> Alex4, Email mojang using the steps Mightyena provided above
#513 [09:32] <Alex4> e-mail solucoesautomotiva2017@gmail.com
#514 [09:32] <Greymagic27> Alex4, No
#515 [09:32] <Greymagic27> Do not tell us it here
#516 [09:32] <Greymagic27> Use this: https://help.mojang.com/customer/portal/emails/new
#517 [09:32] <emily> ok i'm in. it didn't crash. thanks for your help!
#518 [09:33] <Greymagic27> emily, No problem!
#519 [09:35] * pattrox [webchat@p5B2227D5.dip0.t-ipconnect.de] has joined #minecrafthelp
#520 [09:35] <pattrox> hello?
#521 [09:35] <Greymagic27> pattrox, Hey. How can we help?
#522 [09:35] <pattrox> can i write in german?
#523 [09:35] <Greymagic27> pattrox, This support channel operates in english only. However, you can use a translator if you need to
#524 [09:36] * cooksies [webchat@ool-18e4d89f.dyn.optonline.net] has joined #minecrafthelp
#525 [09:38] <pattrox> okay so i played minecraft 1 week ago. and on the next day i had to log in . That does not work. i changed my password and then it works again. yesterday i had to log in again and the password was wrong again. i wanted to reset the password but this time is does not work again because i dont get a email when i want to change my password
#526 [09:38] <Greymagic27> pattrox, I'd like to check that nothing is blocking you from logging in
#527 [09:38] <Greymagic27> ??> pattrox tools/hjt
#528 [09:38] <Mightyena> pattrox: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#529 [09:38] <Mightyena> pattrox: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#530 [09:39] <pattrox> okay what schould i do?
#531 [09:39] <Greymagic27> pattrox, Follow the steps Mightyena just sent
#532 [09:40] <cooksies> Hey! So, I have this annoying problem with minecraft. Any server I log onto instead of saying the username it says Player- (something here). For example, my brothers username is BobMcfisher and instead it shows Player-dryness. Anyone know how to fix this?
#533 [09:40] <Greymagic27> cooksies, Hey. Can I ask what edition are you using?
#534 [09:40] <cooksies> java
#535 [09:41] <Greymagic27> Can you try logging into mctest.ae97.net and seeing if the issue still occurs?
#536 [09:42] <cooksies> sure
#537 [09:42] <cooksies> how should i log in here
#538 [09:43] <pattrox> i cant copy it because there are so many points of phrases
#539 [09:43] <Greymagic27> cooksies, Just enter it as an IP like you would with any other server
#540 [09:43] <Greymagic27> ??> pattrox paste
#541 [09:43] <Mightyena> pattrox: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#542 [09:43] <cooksies> Greymagic27, how should i log in
#543 [09:43] <cooksies> i dont think it lets me
#544 [09:43] <Greymagic27> cooksies, What version of minecraft are you using? The latest?
#545 [09:44] <cooksies> no
#546 [09:44] <Greymagic27> What version?
#547 [09:44] <cooksies> 1.8.9
#548 [09:44] <Greymagic27> cooksies, The server IP I gave you is running the latest release, could you see if the issue happens on 1.14.3?
#549 [09:44] <cooksies> mk
#550 [09:44] <pattrox> https://paste.ubuntu.com/p/Nf2BDm7Zt7/
#551 [09:45] <Greymagic27> ??> pattrox av/norton
#552 [09:45] <Mightyena> pattrox: Norton's Antivirus program and firewall are known to interfere with Minecraft's login and server-joining process. Currently the only way to fix it is to uninstall it. We recommend Malwarebytes as an alternative. See ?? av/malwarebytes
#553 [09:45] <pattrox> right?
#554 [09:45] <Greymagic27> ??> pattrox av/adwcleaner
#555 [09:45] <Mightyena> pattrox: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#556 [09:45] <Mightyena> pattrox: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#557 [09:45] <Greymagic27> Follow both of those steps pattrox
#558 [09:45] <cooksies> it just says
#559 [09:45] <cooksies> Join with your copy of Minecraft, silly!
#560 [09:45] <Greymagic27> cooksies, What launcher are you using? What's its name?
#561 [09:45] <cooksies> wdym
#562 [09:45] * Alex4 [webchat@173.103.196.131.naveguenet.com.br] has quit. (Quit: webchat.esper.net)
#563 [09:46] <Greymagic27> cooksies, Can you tell me the exact name of your launcher? And are you using a borrowed account or an alt?
#564 [09:46] <cooksies> it says Minecraft Launcher?
#565 [09:46] <cooksies> No borrowed accounts or alts.
#566 [09:46] <cooksies> Just mine
#567 [09:46] <Greymagic27> cooksies, That message that it gave you make it sound like you're not using your own bought version of minecraft
#568 [09:47] <pattrox> i cant do this
#569 [09:47] <cooksies> i am
#570 [09:47] <Greymagic27> pattrox, Which bit are you stuck on?
#571 [09:47] <pattrox> yesterday i became a email to reset my password why not today?
#572 [09:47] * orleno [webchat@net-93-147-64-162.cust.vodafonedsl.it] has joined #minecrafthelp
#573 [09:47] <Greymagic27> cooksies, Could you send a video of what you can see? Use streamable.com to send it
#574 [09:47] <Greymagic27> ??> pattrox account/email-missing
#575 [09:47] <Mightyena> pattrox: If you are not getting emails from Mojang, please read this article for common reasons for that: https://help.mojang.com/customer/portal/articles/542001-cannot-get-mojang-system-emails
#576 [09:47] <Mightyena> pattrox: Please be aware that emails can take up to two hours to arrive. Some ISP email providers like AOL, Comcast, Gmx and General-purpose email providers like Hotmail have known issues with dropping Mojang emails. If you use one of those, use another provider like Gmail.
#577 [09:47] <Mightyena> pattrox: If none of this helps, you may need to contact Mojang. If you do, make sure you receive a confirmation email after sending an account support request.
#578 [09:47] <orleno> hi, my Minecraft account got hacked
#579 [09:47] <Greymagic27> ??> orleno account/send-email
#580 [09:47] <Mightyena> orleno: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#581 [09:47] <Mightyena> orleno: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#582 [09:48] <Greymagic27> pattrox, That information Mightyena sent above will explain why you may not be getting system emails. I'd like you to follow these two following steps:
#583 [09:48] <Greymagic27> ??> pattrox av/norton
#584 [09:48] <Mightyena> pattrox: Norton's Antivirus program and firewall are known to interfere with Minecraft's login and server-joining process. Currently the only way to fix it is to uninstall it. We recommend Malwarebytes as an alternative. See ?? av/malwarebytes
#585 [09:48] <Greymagic27> ??> pattrox av/adwcleaner
#586 [09:48] <Mightyena> pattrox: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#587 [09:48] <Mightyena> pattrox: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#588 [09:49] <orleno> I don't have a Transaction ID, I bought it 7 years ago
#589 [09:49] <Galaxy_2Alex> pattrox, Norton is not considered compatible with Minecraft by us, it is known to interfere with the login process of the game. Additionally, since Norton is such a bad antivirus program, we recommend to run a tool, Adwcleaner, that removes the most common threats.
#590 [09:49] <Greymagic27> ??> orleno account/trans-id
#591 [09:49] <Mightyena> orleno: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#592 [09:51] * pattrox [webchat@p5B2227D5.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#593 [09:52] <cooksies> still not working..
#594 [09:52] <Greymagic27> cooksies, Could you send a video of what you can see? Use streamable.com to send it
#595 [09:52] <cooksies> sure
#596 [09:54] <cooksies> wth
#597 [09:54] <cooksies> now im getting a crash report
#598 [09:54] <cooksies> when i click play
#599 [09:54] <Greymagic27> cooksies, Can you send the crash report? Use https://paste.ubuntu.com to send it
#600 [09:55] <cooksies> omg
#601 [09:55] <cooksies> i cant even click view crash report
#602 [09:55] <Greymagic27> ??> cooksies launcher/log-txt
#603 [09:55] <Mightyena> cooksies: We need to see your full launcher log, which is created in the game directory.
#604 [09:55] <Mightyena> cooksies: First open your .minecraft folder (If you don't know how to get there, ask), then try to launch the game. Then in the .minecraft folder open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#605 [09:57] <cooksies> done
#606 [09:57] <Greymagic27> cooksies, Can you send the URL here?
#607 [09:57] <cooksies> sure
#608 [09:57] <cooksies> https://paste.ubuntu.com/p/wZNpXKqbfG/
#609 [09:57] <Greymagic27> cooksies, Could you remove the resourcepack you're using?
#610 [09:58] <cooksies> sure
#611 [09:59] * evJoniy [webchat@188-163-98-153.broadband.kyivstar.net] has joined #minecrafthelp
#612 [09:59] <cooksies> 1 sec
#613 [10:00] <cooksies> https://paste.ubuntu.com/p/w8qPgdhbFQ/
#614 [10:01] <Galaxy_2Alex> cooksies, Now, try without Forge
#615 [10:01] * chris [webchat@45.56.194.209] has joined #minecrafthelp
#616 [10:01] <cooksies> so run 1.8.9?
#617 [10:01] <Galaxy_2Alex> cooksies, 1.14.3
#618 [10:01] <evJoniy> hi. i have a local server based on spigot. when i log out in nether and then log in again i appears in normal world. on the recreated clean spigot i dont have that issue so it's the world problem. what file contains info about it?
#619 [10:01] <cooksies> k
#620 [10:01] <evJoniy> 1.14.3
#621 [10:01] <Galaxy_2Alex> ??> evJoniy mods
#622 [10:01] <Mightyena> evJoniy: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#623 [10:01] <Mightyena> evJoniy: You can try seeking help on the forum https://www.minecraftforum.net/forums/support/java-edition-support , or FTB subreddit https://www.reddit.com/r/feedthebeast/
#624 [10:02] <cooksies> loading up
#625 [10:02] <cooksies> but how does this help? i play on 1.8.9..
#626 [10:02] <evJoniy> the problem is about the world, not spidot itself
#627 [10:02] <Lord_Ralex> We do not support old versions or mods.
#628 [10:02] <Galaxy_2Alex> cooksies, 1.8.9 is an antique version, we only offer support for the most recent version.
#629 [10:03] <cooksies> ok
#630 [10:03] <cooksies> so i loaded it
#631 [10:03] <chris> downloaded mcleaks and after deleting it I couldn't log into Minecraft or Minecraft.net
#632 [10:03] <Lord_Ralex> chris, MCLeaks is malware and illegal.
#633 [10:03] <Lord_Ralex> ??> chris info/mcleaks
#634 [10:03] <Mightyena> chris: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#635 [10:03] <Mightyena> chris: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#636 [10:03] * LordTryhard [webchat@mue-88-130-59-054.dsl.tropolys.de] has joined #minecrafthelp
#637 [10:03] <LordTryhard> hi
#638 [10:03] <Galaxy_2Alex> evJoniy, Does this issue occur when you use the regular server software?
#639 [10:03] <Galaxy_2Alex> LordTryhard, Hello
#640 [10:04] <LordTryhard> can you speak german?
#641 [10:04] <chris> how do I go to the host file
#642 [10:04] <Galaxy_2Alex> chris, To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator. Press File, then Open.
#643 [10:04] <Galaxy_2Alex> chris, Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open". Once the window is open, delete the lines containing "mojang.com" (the whole line, probably everything that is in the text file), and save that file.
#644 [10:04] <Galaxy_2Alex> chris, Next, change your Minecraft password as soon as possible. If you have also used that exact same password elsewhere, change those passwords as well. After all that, you game should allow you to log in again.
#645 [10:04] * cooksies [webchat@ool-18e4d89f.dyn.optonline.net] has quit. (Quit: webchat.esper.net)
#646 [10:04] <Galaxy_2Alex> chris, If you have intentionally used the program, please be aware that using it can get your account permanently suspended. If you ever need an alternate account, you can always buy a new license on https://minecraft.net/
#647 [10:04] <Galaxy_2Alex> LordTryhard, This channel only operates in English.
#648 [10:04] <LordTryhard> oh ok
#649 [10:04] <LordTryhard> I´ll try
#650 [10:04] <evJoniy> Galaxy_2Alex it does not appear if the world is new
#651 [10:05] <Galaxy_2Alex> evJoniy, But it does happen with that world when using the normal server software, not Spigot?
#652 [10:05] * GromSC [webchat@cpe-101-188-36-240.vb03.vic.asp.telstra.net] has joined #minecrafthelp
#653 [10:05] <evJoniy> didnt try
#654 [10:06] <Galaxy_2Alex> evJoniy, If it does happen, we can try to help. If not, it's a Spigot-related issue, which we unfortunately cannot help with here.
#655 [10:06] <GromSC> Hello playing mine craft java edition 64 bit and my minecraft keeps crashing when i join into the game after a couple of mins
#656 [10:07] <LordTryhard> when I log in to minecraft.net and I click on the log in button, it doesn´t reacts, and the button is grey
#657 [10:07] <GromSC> Has anyone else had this problem before?
#658 [10:07] <Galaxy_2Alex> ??> GromSC launcher/log
#659 [10:07] <Mightyena> GromSC: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#660 [10:07] <Galaxy_2Alex> GromSC, Please copy the log after the game has crashed.
#661 [10:07] <Galaxy_2Alex> LordTryhard, Can you log in on the launcher?
#662 [10:07] <LordTryhard> no
#663 [10:08] <Galaxy_2Alex> ??> LordTryhard tools/hjt
#664 [10:08] <Mightyena> LordTryhard: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#665 [10:08] <Mightyena> LordTryhard: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#666 [10:09] <LordTryhard> I didn`t understand
#667 [10:10] <Galaxy_2Alex> LordTryhard, Please ignore any messages starting with ??> as they are only internal commands. Instead, follow the instructions from Absol below them starting with your Username.
#668 [10:10] * Michael_Leonard [webchat@CPEf81d0f8d5f13-CMf81d0f8d5f10.cpe.net.cable.rogers.com] has joined #minecrafthelp
#669 [10:11] <LordTryhard> hm
#670 [10:11] <Michael_Leonard> hello, I am having issues with logging into my mojang account.
#671 [10:12] <Galaxy_2Alex> Michael_Leonard, What issues?
#672 [10:12] <Michael_Leonard> When I enter in my password and email address and click login, the login bar turns grey and nothing happens.
#673 [10:12] <Galaxy_2Alex> Michael_Leonard, Does this also happen in the launcher?
#674 [10:13] <Michael_Leonard> yes
#675 [10:13] * walter9 [webchat@net-5-95-95-45.cust.vodafonedsl.it] has joined #minecrafthelp
#676 [10:13] <walter9> hello
#677 [10:13] <Galaxy_2Alex> ??> Michael_Leonard tools/hjt
#678 [10:13] <Mightyena> Michael_Leonard: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#679 [10:13] <Mightyena> Michael_Leonard: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#680 [10:13] <LordTryhard> yeah I have the same problem
#681 [10:13] <Galaxy_2Alex> walter9, Hello
#682 [10:13] <walter9> can anyone help me?
#683 [10:13] <Galaxy_2Alex> walter9, How can we help?
#684 [10:13] <Galaxy_2Alex> LordTryhard, Please follow the instructions Mightyena gave you.
#685 [10:13] <walter9> I have a crash problem while trying joing a world
#686 [10:13] <walter9> Process crashed with exit code -1073740940
#687 [10:14] * sonic [webchat@cpe-192-181-226-247.kya.res.rr.com] has joined #minecrafthelp
#688 [10:14] <Galaxy_2Alex> walter9, Change the version to 1.13.2, and disable VBOs, then try to join a world.
#689 [10:14] <sonic> sfg
#690 [10:14] <Galaxy_2Alex> sonic, Hello
#691 [10:14] <walter9> Can I play in 1.14???
#692 [10:14] <Galaxy_2Alex> walter9, If my instructions work, you may not be able to.
#693 [10:14] <GromSC> Sorry I finally figured out how to send a crash error https://pastebin.com/pRRWMi0N
#694 [10:14] <walter9> ok, but why??
#695 [10:14] * sonic [webchat@cpe-192-181-226-247.kya.res.rr.com] has quit. (Client Quit)
#696 [10:15] <Galaxy_2Alex> ??> GromSC win/dxdiag
#697 [10:15] <Mightyena> GromSC: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#698 [10:15] * chris [webchat@45.56.194.209] has quit. (Quit: webchat.esper.net)
#699 [10:15] <LordTryhard> shall I copy the whole text of HijackThis?
#700 [10:15] <Galaxy_2Alex> walter9, In short: Your graphics card manufacturer stopped supporting your device.
#701 [10:15] * Michael_Leonard [webchat@CPEf81d0f8d5f13-CMf81d0f8d5f10.cpe.net.cable.rogers.com] has quit. (Quit: webchat.esper.net)
#702 [10:15] <walter9> :O
#703 [10:15] <Galaxy_2Alex> walter9, But there may be something else if you can't play 1.13 with VBOs off.
#704 [10:15] <walter9> sad
#705 [10:16] <Galaxy_2Alex> LordTryhard, Yes, to the website Mightyena gave you.
#706 [10:16] <walter9> so basically I should upgrade my graphic crad
#707 [10:16] <walter9> card
#708 [10:16] <Galaxy_2Alex> walter9, First, try to play 1.13 with VBOs off just to confirm it's that.
#709 [10:16] * conrad [webchat@CPE1cabc0856f93-CM1cabc0856f90.cpe.net.cable.rogers.com] has quit. (Quit: webchat.esper.net)
#710 [10:16] * YesNoSure [webchat@213-108-51.netrun.cytanet.com.cy] has joined #minecrafthelp
#711 [10:16] <walter9> ok
#712 [10:16] <walter9> I'll do it
#713 [10:16] * YesNoSure [webchat@213-108-51.netrun.cytanet.com.cy] has quit. (Client Quit)
#714 [10:17] <LordTryhard> I´ve done
#715 [10:17] <GromSC> https://paste.ubuntu.com/p/jGDtjC4W8r/
#716 [10:17] <Galaxy_2Alex> LordTryhard, Please send us the link to the paste.
#717 [10:17] <GromSC> Sorry That was a link to the DxDiag
#718 [10:18] <Galaxy_2Alex> GromSC, Download and Install this driver - please do a "Clean install" (it's an option during "custom installation"): https://www.nvidia.co.uk/Download/driverResults.aspx/148090/en-uk
#719 [10:19] <LordTryhard> how?
#720 [10:19] <GromSC> Thanks ill give it ago
#721 [10:19] <Galaxy_2Alex> LordTryhard, Copy the link to the page, and paste it into this channel.
#722 [10:19] <LordTryhard> https://paste.ubuntu.com/p/ZHmQxWdpn3/
#723 [10:19] <LordTryhard> this?
#724 [10:20] <Galaxy_2Alex> LordTryhard, Yes. There will be a wall of text incoming, please read through ALL of it.
#725 [10:20] <Galaxy_2Alex> LordTryhard, McLeaks and similar tools are known to steal people's account details - they reroute all the data you type into the launcher onto a completely different server that is not Mojang's. There are certain steps you will have to take in order to fix your problem, and your personal data.
#726 [10:20] <Galaxy_2Alex> LordTryhard, First, delete the program if you still have it, it's probably in your Downloads folder. Next, you will need to edit your Host file.
#727 [10:20] <Galaxy_2Alex> LordTryhard, To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator. Press File, then Open.
#728 [10:20] <Galaxy_2Alex> LordTryhard, Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open". Once the window is open, delete the lines containing "mojang.com" (the whole line, probably everything that is in the text file), and save that file.
#729 [10:20] <Galaxy_2Alex> LordTryhard, Next, change your Minecraft password as soon as possible. If you have also used that exact same password elsewhere, change those passwords as well. After all that, you game should allow you to log in again.
#730 [10:20] <Galaxy_2Alex> LordTryhard, If you have intentionally used the program, please be aware that using it can get your account permanently suspended. If you ever need an alternate account, you can always buy a new license on https://minecraft.net/
#731 [10:21] <LordTryhard> that´s too much xD
#732 [10:23] <LordTryhard> whic progam shall I delete?
#733 [10:23] <Galaxy_2Alex> LordTryhard, Whichever program you used to get Minecraft account details.
#734 [10:24] <LordTryhard> you mean HijacksThis ?
#735 [10:24] <Galaxy_2Alex> LordTryhard, No, McLeaks or McAuthenticator.
#736 [10:24] <LordTryhard> oh
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#738 [10:25] <LordTryhard> ok
#739 [10:25] <Winter0> ok
#740 [10:26] <Galaxy_2Alex> Winter0, Hello.
#741 [10:26] * orclunzo [webchat@net-93-147-64-162.cust.vodafonedsl.it] has joined #minecrafthelp
#742 [10:26] <LordTryhard> I didn´t understand this with edit my host file
#743 [10:26] <Winter0> hello im having issues resetting my password
#744 [10:26] <orclunzo> how do I get the email of a Minecraft Account from the Nickname?
#745 [10:27] <LordTryhard> which notepad?
#746 [10:28] <Galaxy_2Alex> LordTryhard, Yes, open Notepad as Administrator.
#747 [10:28] <Galaxy_2Alex> Winter0, What problem?
#748 [10:28] * Winter0 [webchat@cpc78119-cwma10-2-0-cust985.7-3.cable.virginm.net] has quit. (Client Quit)
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#750 [10:28] <LordTryhard> which notepad?
#751 [10:29] <Galaxy_2Alex> LordTryhard, It's a program on your PC.
#752 [10:29] <Galaxy_2Alex> LordTryhard, It's a program on your PC.
#753 [10:29] * WinterFox [webchat@cpc78119-cwma10-2-0-cust985.7-3.cable.virginm.net] has left #minecrafthelp
#754 [10:29] * Nick [webchat@modemcable185.99-161-184.mc.videotron.ca] has joined #minecrafthelp
#755 [10:29] <Nick> Hello
#756 [10:29] <Galaxy_2Alex> orclunzo, You may need to contact Mojang.
#757 [10:29] <Galaxy_2Alex> Nick, Hello
#758 [10:29] * WinterFox [webchat@cpc78119-cwma10-2-0-cust985.7-3.cable.virginm.net] has joined #minecrafthelp
#759 [10:29] <Nick> Alright
#760 [10:29] * Nick is now known as Guest61653
#761 [10:29] <WinterFox> hi
#762 [10:30] <orclunzo> Can I contact Mojang via phone? I need an answer asap please
#763 [10:30] <Galaxy_2Alex> WinterFox, Hello
#764 [10:30] <Galaxy_2Alex> orclunzo, No, they only offer email support. Have you already submitted an account support request to Mojang?
#765 [10:30] * Guest61653 [webchat@modemcable185.99-161-184.mc.videotron.ca] has quit. (Client Quit)
#766 [10:30] <orclunzo> Yes
#767 [10:30] <WinterFox> hello so im having issues resetting my password
#768 [10:31] <LordTryhard> you mean editor?
#769 [10:31] <Galaxy_2Alex> LordTryhard, It's called "Notepad" in English.
#770 [10:31] <Galaxy_2Alex> WinterFox, What issues?
#771 [10:31] <Galaxy_2Alex> orclunzo, Please wait for them to answer.
#772 [10:31] <LordTryhard> hm
#773 [10:32] <orclunzo> okay, do you know when they will answer? Could it be 1 week or 1 month?
#774 [10:32] <WinterFox> so I went to reset my password and im not getting the emails. its not in spam or I haven't blocked them
#775 [10:32] <evJoniy> LordTryhard literally use any text editor
#776 [10:32] <LordTryhard> I can´t find the notepad
#777 [10:32] <Galaxy_2Alex> LordTryhard, May be called different in your language.
#778 [10:32] <Galaxy_2Alex> orclunzo, Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: https://help.mojang.com/customer/portal/articles/359446
#779 [10:32] <Galaxy_2Alex> ??> WinterFox account/email-missing
#780 [10:32] <Mightyena> WinterFox: If you are not getting emails from Mojang, please read this article for common reasons for that: https://help.mojang.com/customer/portal/articles/542001-cannot-get-mojang-system-emails
#781 [10:32] <Mightyena> WinterFox: Please be aware that emails can take up to two hours to arrive. Some ISP email providers like AOL, Comcast, Gmx and General-purpose email providers like Hotmail have known issues with dropping Mojang emails. If you use one of those, use another provider like Gmail.
#782 [10:32] <Mightyena> WinterFox: If none of this helps, you may need to contact Mojang. If you do, make sure you receive a confirmation email after sending an account support request.
#783 [10:33] <LordTryhard> does the notepad logo looks like a calendar?
#784 [10:33] <orclunzo> wtf
#785 [10:34] <WinterFox> thank you
#786 [10:34] <WinterFox> bye
#787 [10:34] <WinterFox> bye
#788 [10:34] * WinterFox [webchat@cpc78119-cwma10-2-0-cust985.7-3.cable.virginm.net] has left #minecrafthelp
#789 [10:34] <LordTryhard> ?
#790 [10:34] <Galaxy_2Alex> LordTryhard, https://i.imgur.com/e2XKkfb.png
#791 [10:34] <LordTryhard> ok, I have it, thanks
#792 [10:35] <LordTryhard> Should it be empty?
#793 [10:35] <LordTryhard> when I open
#794 [10:36] <Galaxy_2Alex> LordTryhard, Yes, now you need to go to "File", then "Open", and follow the rest of the instructions.
#795 [10:36] <LordTryhard> ok
#796 [10:39] * bob [webchat@3e6be5cc.rev.stofanet.dk] has joined #minecrafthelp
#797 [10:39] <bob> hello
#798 [10:39] <LordTryhard> shall I delete the 2 lines with mojang?
#799 [10:40] <Galaxy_2Alex> LordTryhard, Yes, then save the file.
#800 [10:40] <Galaxy_2Alex> LordTryhard, You did open the Editor as Administrator, correct?
#801 [10:40] <Galaxy_2Alex> bob, Hello
#802 [10:40] <LordTryhard> yes
#803 [10:40] <bob> erhm i can't log in to minecraft
#804 [10:40] <Galaxy_2Alex> bob, What happens if you try?
#805 [10:40] <evJoniy> Galaxy_2Alex i dont know why it happend that day but
#806 [10:41] <evJoniy> on vanilla server it doesnt do that
#807 [10:41] <bob> got an email saying i it was migrating to a mojang profile on my email but i did not choose to do that
#808 [10:41] <LordTryhard> ok I`ve done
#809 [10:41] <Galaxy_2Alex> evJoniy, It's a Spigot related issue in that case.
#810 [10:41] <Galaxy_2Alex> bob, Contact Mojang with your transaction ID. Absol will give you the information you need for that.
#811 [10:41] <bob> and now i can't log in
#812 [10:41] <Galaxy_2Alex> ??> bob account/trans-id
#813 [10:41] <Mightyena> bob: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#814 [10:41] <evJoniy> and when i create a new spigot and moved worlds to sp it still didnot do that
#815 [10:41] <Galaxy_2Alex> ??> bob account/send-email
#816 [10:41] <Mightyena> bob: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#817 [10:41] <Mightyena> bob: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#818 [10:41] <bob> i bought minecraft more than 5 years ago don't have the id anymore
#819 [10:41] <LordTryhard> shall I change the password in the launcher or at mojang?
#820 [10:41] <Galaxy_2Alex> bob, oh right, Mightyena, not Absol
#821 [10:42] <evJoniy> i know but i dont understand how why and where
#822 [10:42] <Galaxy_2Alex> bob, Contact them nonetheless, and give them as many details as possible, like birth date, previous usernames and previous email addresses for example.
#823 [10:42] <LordTryhard> ?
#824 [10:42] <evJoniy> so anyway recreating server with world that been in vanilla solved the problem
#825 [10:42] <bob> i did a month and 5 days ago
#826 [10:43] <Galaxy_2Alex> evJoniy, https://spigotmc.org
#827 [10:43] <Galaxy_2Alex> bob, Please wait for them to answer.
#828 [10:43] <Galaxy_2Alex> LordTryhard, It's the same account so either is fine.
#829 [10:43] <LordTryhard> ok
#830 [10:43] <evJoniy> i know, they kinda lazy to answer, i already created a topic
#831 [10:43] <bob> do its normal for them to not respond for a month?
#832 [10:43] <LordTryhard> I`ll try
#833 [10:43] <Galaxy_2Alex> bob, Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: https://help.mojang.com/customer/portal/articles/359446
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#835 [10:44] <evJoniy> Galaxy_2Alex thanks for help and patience
#836 [10:44] <bob> i sent it the 11-6-19
#837 [10:45] <Galaxy_2Alex> bob, They are currently "replying to cases received on May 12th".
#838 [10:45] <bob> is that before after may 11th?
#839 [10:45] <Galaxy_2Alex> bob, That is before June 11th
#840 [10:45] <LordTryhard> OMG it works, thank you sooooooooooooooooo much <3
#841 [10:46] <evJoniy> but if there one more question. do you know why UUID when online-mode is true is right but when it false it another?
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#843 [10:46] <Lord_Ralex> evJoniy, do not use offline mode
#844 [10:46] <Galaxy_2Alex> evJoniy, Offline Mode screws with UUIDs, yes.
#845 [10:46] <LordTryhard> thank you Galaxy_2Alex <3 <3 <3
#846 [10:46] <evJoniy> i cannot cause not all my friends have licence
#847 [10:46] <Lord_Ralex> Then they should not play the game
#848 [10:47] * Kitty9 [webchat@cpc78119-cwma10-2-0-cust985.7-3.cable.virginm.net] has joined #minecrafthelp
#849 [10:47] <Lord_Ralex> Stop supporting piracy.
#850 [10:47] * Lord_Ralex kicked evJoniy from #minecrafthelp (Reason: vJoniy :End of story)
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#852 [10:47] <Kitty9> hello
#853 [10:48] <Galaxy_2Alex> Kitty9, Hello
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#856 [10:48] <Kitty9> is it possible to report a account for sexism
#857 [10:48] * Delaxarnyazer [~Delaxarny@eacdc.the-eac.nl] has quit. (Ping timeout: 189 seconds)
#858 [10:48] <Jathomas> Good morning! I have purchased a template on Minecraft mobile and the sale went through, but I don't have the template yet.
#859 [10:49] <Galaxy_2Alex> Kitty9, If you are refering to an incident on a server, report it to the server owner.
#860 [10:49] <LordTryhard> bye
#861 [10:49] <Kitty9> ok sorry to bother you
#862 [10:49] <Kitty9> didn't think of that
#863 [10:49] <Galaxy_2Alex> Jathomas, Have you tried restarting your phone? Also, try relogging your Microsoft Account.
#864 [10:49] <Jathomas> Yes to both
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#873 [10:50] <Jathomas> I have the receipt from Apple so I know that the sale went through, but each time we try to access it, it says restoring purchase and then just spins
#874 [10:50] <Galaxy_2Alex> Jathomas, Is that iOS and Android?
#875 [10:50] <Galaxy_2Alex> nevermind
#876 [10:50] <Jathomas> iOS
#877 [10:50] <Jathomas> lol
#878 [10:51] * evJoniy [webchat@188-163-98-153.broadband.kyivstar.net] has joined #minecrafthelp
#879 [10:51] <evJoniy> i'm sorry for the disappointment Lord but live in CIS and price for MC java ed is 1/6 of minimal month payment
#880 [10:51] <Lord_Ralex> Too bad.
#881 [10:52] <Lord_Ralex> Minecraft is not free.
#882 [10:52] * Lord_Ralex kicked evJoniy from #minecrafthelp (Reason: vJoniy :Excuses to pirate are excuses.)
#883 [10:53] <Galaxy_2Alex> Jathomas, It could be a temporary issue, if it doesn't resolve within the next few hours, try to contact Apple Store support, if that doesn't help, try to contact Mojang.
#884 [10:53] * anomadab [webchat@ip54535e7e.adsl-surfen.hetnet.nl] has joined #minecrafthelp
#885 [10:53] <anomadab> hey. i cant log into my minecraft account becouse it keeps saying i am now online. anny suggestions?
#886 [10:54] <Jathomas> The problem actually started yesterday. I have contacted Mojang and it looks like they are working on tickets that were put in on May 16 so it doesn't look like much help there
#887 [10:54] <Galaxy_2Alex> anomadab, Where does it say that?
#888 [10:54] <anomadab> right above the login button
#889 [10:54] <Galaxy_2Alex> Jathomas, Did you try to contact Apple Support?
#890 [10:54] <Galaxy_2Alex> anomadab, Does it also happen on the website?
#891 [10:55] <anomadab> the website doesnt even respond when i log in
#892 [10:55] <Jathomas> I have. I tried the report an issue thing in the email with the receipt, but after I log into the account the screen remains blank
#893 [10:55] <Galaxy_2Alex> ??> anomadab tools/hjt
#894 [10:55] <Mightyena> anomadab: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#895 [10:55] <Mightyena> anomadab: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#896 [10:55] <Jathomas> I would honestly be fine to reverse the purchase but can't find anywhere to do that
#897 [10:55] <Galaxy_2Alex> Jathomas, What model iPhone is it?
#898 [10:56] <Jathomas> Xr
#899 [10:58] <anomadab> https://paste.ubuntu.com/p/Q6BBcT4SrG/
#900 [10:58] * m11111 [webchat@62-64-143-196.dynamic.dial.as9105.com] has joined #minecrafthelp
#901 [10:58] <Galaxy_2Alex> anomadab, That is not the full text.
#902 [10:58] <m11111> hello
#903 [10:58] <Galaxy_2Alex> m11111, Hello
#904 [10:58] <anomadab> o
#905 [10:58] <anomadab> it didnt copy all of it :p
#906 [10:58] <Jathomas> Where should I find template if it had been installed?
#907 [10:59] <m11111> im that person from yesterday with the missing file
#908 [10:59] <m11111> if anyone remembers
#909 [10:59] <Galaxy_2Alex> Jathomas, It would be found when you create a new world, should be a template option.
#910 [10:59] <m11111> I used the malware thing to wipe my computer but it hasn't worked
#911 [10:59] <anomadab> https://paste.ubuntu.com/p/V7ZS22759S/
#912 [10:59] <Galaxy_2Alex> m11111, I do not, though maybe Greymagic27 does?
#913 [10:59] <Greymagic27> m11111, Hang on. Let me rummage through my logs
#914 [10:59] <m11111> ok
#915 [11:00] <m11111> basically ive been trying to play mc but whenever I press play it comes up with unable to download file and the file name is "ar_sa.json"
#916 [11:00] <anomadab> Galaxy_2Alex
#917 [11:00] <anomadab> https://paste.ubuntu.com/p/V7ZS22759S/
#918 [11:00] <Greymagic27> m11111, Reading through the logs, you ran adwcleaner but the issue still happened?
#919 [11:00] <Galaxy_2Alex> m11111, I will need the full error message, you may need to click "Show more details".
#920 [11:00] <m11111> yes
#921 [11:01] <m11111> ive just copied and pasted it
#922 [11:02] <anomadab> Galaxy_2Alex what do i do now?
#923 [11:02] <m11111> Failed to download file. Name: ar_sa.json URL: https://resources.download.minecraft.net/41/4161f38d750814aa83945671e5be0284ce326229
#924 [11:02] <m11111> Error details: Operation too slow. Less than 30 bytes/sec transferred the last 60 seconds
#925 [11:02] <Galaxy_2Alex> anomadab, One moment please.
#926 [11:02] <anomadab> okay
#927 [11:02] * Jathomas [webchat@216.198.118.162] has quit. (Quit: webchat.esper.net)
#928 [11:02] <Galaxy_2Alex> m11111, Could you go to fast.com, and tell us the result?
#929 [11:02] <m11111> sure
#930 [11:03] <m11111> 21
#931 [11:03] <Galaxy_2Alex> anomadab, There will be a wall of text incoming, please read through ALL of it.
#932 [11:03] <Galaxy_2Alex> anomadab, McLeaks and similar tools are known to steal people's account details - they reroute all the data you type into the launcher onto a completely different server that is not Mojang's. There are certain steps you will have to take in order to fix your problem, and your personal data.
#933 [11:03] <Galaxy_2Alex> anomadab, First, delete the program if you still have it, it's probably in your Downloads folder. Next, you will need to edit your Host file.
#934 [11:03] <Galaxy_2Alex> anomadab, To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator. Press File, then Open.
#935 [11:03] <Galaxy_2Alex> anomadab, Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open". Once the window is open, delete the lines containing "mojang.com" (the whole line, probably everything that is in the text file), and save that file.
#936 [11:04] <Galaxy_2Alex> anomadab, Next, change your Minecraft password as soon as possible. If you have also used that exact same password elsewhere, change those passwords as well. After all that, you game should allow you to log in again.
#937 [11:04] <Galaxy_2Alex> anomadab, If you have intentionally used the program, please be aware that using it can get your account permanently suspended. If you ever need an alternate account, you can always buy a new license on https://minecraft.net/
#938 [11:04] <m11111> yeah the internet speed is 21
#939 [11:05] <Galaxy_2Alex> m11111, Alright, if you try to open this file in a browser, what happens: https://resources.download.minecraft.net/41/4161f38d750814aa83945671e5be0284ce326229
#940 [11:05] <anomadab> but i have never used mcleaks on this laptop
#941 [11:05] <m11111> lots of letters and code lol
#942 [11:05] <Galaxy_2Alex> anomadab, Someone installed it at some point.
#943 [11:06] <Galaxy_2Alex> m11111, Does it not try to download a file?
#944 [11:06] <m11111> no
#945 [11:06] <Galaxy_2Alex> m11111, Could you copy all of the text and letters and stuff to paste.ubuntu.com please?
#946 [11:06] <Galaxy_2Alex> ??> m11111 paste
#947 [11:06] <Mightyena> m11111: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
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#950 [11:09] * m1111 [webchat@62-64-143-196.dynamic.dial.as9105.com] has quit. (Client Quit)
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#952 [11:10] * m11111 [webchat@62-64-143-196.dynamic.dial.as9105.com] has joined #minecrafthelp
#953 [11:10] <m11111> I keep getting disconnected sorry
#954 [11:10] <m11111> ive put it in the paste bin thing
#955 [11:10] <ClamDove> I cannot change my skin.
#956 [11:10] <Galaxy_2Alex> m11111, Please send us the link to it.
#957 [11:10] <Galaxy_2Alex> ClamDove, Why not?
#958 [11:11] <ClamDove> link to what
#959 [11:11] <Galaxy_2Alex> ClamDove, Only messages starting with your Username are for you (like this: "YourUsername, follow these instructions."). Please ignore any instructions not directed at you.
#960 [11:11] <ClamDove> Galaxy_2Alex oh ok
#961 [11:12] * w0rldmak4r [~zowen200@fw800-d-hillsboro-or-corp.comcast.net] has quit. (Read error: -0x1: UNKNOWN ERROR CODE (0001))
#962 [11:12] <ClamDove> Galaxy_2Alex idk why i cant change skin
#963 [11:12] <m11111> https://paste.ubuntu.com/p/yR6FFddcjh/
#964 [11:12] * Delaxarnyazer [~Delaxarny@eacdc.the-eac.nl] has joined #minecrafthelp
#965 [11:13] <Galaxy_2Alex> ??> m11111 tools/hjt
#966 [11:13] <Mightyena> m11111: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#967 [11:13] <Mightyena> m11111: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
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#971 [11:19] <m11111> it said it denied my access
#972 [11:19] <m11111> ill send a link
#973 [11:19] <Galaxy_2Alex> m11111, Make sure you run it as Administrator.
#974 [11:19] * thamer [webchat@51.36.63.1] has joined #minecrafthelp
#975 [11:20] <thamer> i can login
#976 [11:20] * m11111 [webchat@62-64-143-196.dynamic.dial.as9105.com] has quit. (Client Quit)
#977 [11:20] <Greymagic27> thamer, Hey. What happens when you try?
#978 [11:20] <Galaxy_2Alex> thamer, You can or you can't?
#979 [11:20] * ClamDove [webchat@142.162.77.34] has quit. (Quit: webchat.esper.net)
#980 [11:21] <thamer> I can not log in if I enter the PIN or the wrong name
#981 [11:21] <thamer> password or name
#982 [11:21] * M11111 [webchat@62-64-143-196.dynamic.dial.as9105.com] has joined #minecrafthelp
#983 [11:22] <Galaxy_2Alex> thamer, What is your Minecraft Username?
#984 [11:22] <M11111> Ok ive restarted my computer bc the wifi kept going weird
#985 [11:22] <M11111> How do i run it as administrator
#986 [11:22] <thamer> no
#987 [11:22] <Galaxy_2Alex> M11111, Right click > "Run as Administrator"
#988 [11:23] * Anna1 [webchat@50.29.203.214.res-cmts.sesh.ptd.net] has joined #minecrafthelp
#989 [11:23] <thamer> If you enter a second device, enter me
#990 [11:23] <Anna1> Hello?
#991 [11:24] <Galaxy_2Alex> Anna1, Hello
#992 [11:24] <thamer> hi
#993 [11:24] <Galaxy_2Alex> thamer, If you aren't already, please use a translation assistance program like this: translate.google.com
#994 [11:24] <thamer> hello ?
#995 [11:24] <Anna1> Ok so, I changed my minecraft username from Littlerednyc to Thatredheadanna and I was in a server that i worked very had in and in the server you had to log in with a set password. And you could only register one user per connection. And the server is not recognizing me as my other username.
#996 [11:25] <Galaxy_2Alex> thamer, Because unfortunately I don't understand what you are trying to say.
#997 [11:25] <thamer> I use the translator
#998 [11:25] <Galaxy_2Alex> Anna1, Contact the server owner.
#999 [11:25] <Anna1> uh ok ty
#1000 [11:26] <Galaxy_2Alex> Anna1, If this is happening, they might be using very outdated mods and plugins.
#1001 [11:26] <Lord_Ralex> Also... if a server is asking you for a password.... I'd not be playing on that server.
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#1003 [11:26] <Galaxy_2Alex> Anna1, Is it a cracked server?
#1004 [11:26] <Lord_Ralex> And definitely do not use the same password that you use for your account.
#1005 [11:26] <Anna1> No its not for my mc password. Its a password to log into the server
#1006 [11:26] <Lord_Ralex> They haven't heard of a whitelist?
#1007 [11:26] <Anna1> Its just a vanilla mc server
#1008 [11:27] * minijuliomega [webchat@bbb72682.virtua.com.br] has joined #minecrafthelp
#1009 [11:27] <Galaxy_2Alex> hmm, odd
#1010 [11:27] <Anna1> I guess not?
#1011 [11:27] <Lord_Ralex> There is no password thing on a vanilla server.
#1012 [11:27] <minijuliomega> Hello guys, somebody here speak portuguese to help me?
#1013 [11:27] <Lord_Ralex> So, they are using a modded server, even if you use a vanilla client.
#1014 [11:27] <Galaxy_2Alex> I don't see the reason for having a password plugin for a legal server.
#1015 [11:27] <Galaxy_2Alex> minijuliomega, We only offer support in English.
#1016 [11:27] <minijuliomega> okay
#1017 [11:27] <Anna1> Idk then alex
#1018 [11:27] <Anna1> i just dont know what to do cause even if they fix it all my stuff is lost
#1019 [11:28] <Galaxy_2Alex> Anna1, Just tell them your issue, I'm sure they will be able to resolve it.
#1020 [11:28] <Anna1> oki thanks for the help
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#1024 [11:30] <M11111> Ok im trying it again
#1025 [11:30] <M11111> Ill try to run as administrator this time
#1026 [11:30] <minijuliomega> so, então, eu comprei minecraft em meados de 2010, e joguei até 2014, então eu parei de jogar... porém eu resolvi voltar ano passado e até hoje estou tentando recuperar minha conta para ter um pouco daquele sentimento nostálgico que eu tive na minha infância, porém eu não consigo lembrar o email usado ou a senha mas consigo lembrar os usernames usa
#1027 [11:30] <minijuliomega> dos na conta, será que por favor teria como me ajudar? Eu não estou em condições de comprar outro jogo ainda mais aonde eu moro que o preço está um absurdo
#1028 [11:30] <minijuliomega> so I bought minecraft in mid 2010, and played until 2014, so I stopped playing ... but I decided to go back last year and until today I'm trying to recover my account to have some of that nostalgic feeling I had in my childhood, but I can not remember the email used or the password but I can remember the usernames used in the account, would you ple
#1029 [11:30] <minijuliomega> ase help me? I am not in a position to buy another game even more where I live that the price is absurd
#1030 [11:31] <Xeraser> Hi, I want something that can show if my server's up on discord and how many players there are in real time (just the number) but I don't really want to use a bot, is it still possible ?
#1031 [11:31] <Galaxy_2Alex> minijuliomega, Have you already submitted an account support request to Mojang?
#1032 [11:31] * LionLG [webchat@dslb-178-000-150-213.178.000.pools.vodafone-ip.de] has joined #minecrafthelp
#1033 [11:31] <Galaxy_2Alex> Xeraser, You will definitely need some kind of Discord bot at least for that.
#1034 [11:32] <Galaxy_2Alex> Xeraser, We can't really help you with this here though, sorry.
#1035 [11:32] <Xeraser> Oh, okay
#1036 [11:32] <M11111> Hang on this thing is being annoying lol
#1037 [11:32] <M11111> Ill send the link in a sec
#1038 [11:33] <minijuliomega> Yes, but I did not get the technical assistance directly to try to help me with this problem.
#1039 [11:33] <minijuliomega> :/
#1040 [11:33] <Xeraser> Also is there a reason why I kept experiencing some really annoying stutters whenever I broke a block on my server ? Installing optifine solved the issue but it's still present in vanilla
#1041 [11:33] * minijuliomega [webchat@bbb72682.virtua.com.br] has quit. (Quit: webchat.esper.net)
#1042 [11:33] <Galaxy_2Alex> minijuliomega, Please wait for Mojang to answer.
#1043 [11:33] <Xeraser> At least on my end, other players are fine
#1044 [11:33] <LionLG> Hello, i had an old MC Premium Acount but forgott my username.The e-mail is still in use but i cant migrate because i dont know my username.
#1045 [11:34] <Galaxy_2Alex> Xeraser, Lowering the video settings usually fixes this issue.
#1046 [11:34] <Galaxy_2Alex> LionLG, Have you already submitted an account support request to Mojang?
#1047 [11:34] <LionLG> well i tried but it led me to this chat
#1048 [11:35] <Xeraser> On a 3570K and 1080 Ti ? Server's render distance was set to 10
#1049 [11:35] <LionLG> i can click through it again one second.
#1050 [11:35] * M11111 [webchat@62-64-143-196.dynamic.dial.as9105.com] has quit. (Quit: webchat.esper.net)
#1051 [11:35] <Galaxy_2Alex> LionLG, The email specifically stated that this place is purely for technical support, not accuunt support. Please wait for Mojang to answer.
#1052 [11:35] <LionLG> alright thx anyways
#1053 [11:36] * M11111 [webchat@62-64-143-196.dynamic.dial.as9105.com] has joined #minecrafthelp
#1054 [11:36] <Xeraser> I only experience this on vanilla 1.14.3
#1055 [11:36] <Galaxy_2Alex> Xeraser, Yeah, welcome to Minecraft :P
#1056 [11:36] <Xeraser> Doesn't matter tho, optifine fixed it. Just curious
#1057 [11:36] <M11111> Hi its still not letting me go through with the scan
#1058 [11:36] <Galaxy_2Alex> M11111, Does it say something about Hosts access being denied?
#1059 [11:37] <Galaxy_2Alex> M11111, In your case, that's actually not a problem, just ignore that if it's that.
#1060 [11:37] * M11111 [webchat@62-64-143-196.dynamic.dial.as9105.com] has quit. (Client Quit)
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#1062 [11:38] <M11111> Ive managed to do it as administrator ill paste the text when i get it
#1063 [11:38] <M11111> Sorry to keep leaving and coming back
#1064 [11:38] * LionLG [webchat@dslb-178-000-150-213.178.000.pools.vodafone-ip.de] has quit. (Quit: webchat.esper.net)
#1065 [11:41] <M11111> Theres 2 texts
#1066 [11:41] <M11111> Ones come up im notepad
#1067 [11:41] <M11111> Shall i paste the one in notepad
#1068 [11:41] <Galaxy_2Alex> M11111, Yes
#1069 [11:41] <M11111> Ok
#1070 [11:44] <M11111> https://paste.ubuntu.com/p/r5jGnJDTt5
#1071 [11:44] <Galaxy_2Alex> ??> M11111 av/norton
#1072 [11:44] <Mightyena> M11111: Norton's Antivirus program and firewall are known to interfere with Minecraft's login and server-joining process. Currently the only way to fix it is to uninstall it. We recommend Malwarebytes as an alternative. See ?? av/malwarebytes
#1073 [11:44] <Galaxy_2Alex> ??> M11111 av/norton/uninstall
#1074 [11:44] <Mightyena> M11111: To completely uninstall Norton Internet Security, use this tool: https://liveupdate.symantecliveupdate.com/upgrade/RnR/NRnR.exe
#1075 [11:44] <Galaxy_2Alex> ??> M11111 av/adwcleaner
#1076 [11:44] <Mightyena> M11111: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#1077 [11:44] <Mightyena> M11111: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1078 [11:46] <M11111> My dad will kill me if i uninstall norton lol
#1079 [11:46] <M11111> Ill have to have a chat with him
#1080 [11:47] <Galaxy_2Alex> M11111, Norton is not considered an Antivirus program by us, rather it's a piece of Malware that is not compatible with Minecraft.
#1081 [11:48] <M11111> Oh its worked for ages with norton tho
#1082 [11:50] * KillerJamieG [webchat@cpc147828-livi7-2-0-cust64.18-2.cable.virginm.net] has joined #minecrafthelp
#1083 [11:51] <KillerJamieG> hello i cant login to my sons minecraft account KillerJamieG and i cant recover password either
#1084 [11:52] <M11111> My sister has norton and mc still works for her too
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#1087 [11:54] <hakan> can i refund my game
#1088 [11:54] <Galaxy_2Alex> ??> hakan account/refund
#1089 [11:54] <Mightyena> hakan: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#1090 [11:56] <hakan> i bought it by accident
#1091 [11:56] <Galaxy_2Alex> hakan, Contact Mojang with your transaction ID. Absol will give you the information you need for that.
#1092 [11:56] <Galaxy_2Alex> ??> hakan account/trans-id
#1093 [11:56] <Mightyena> hakan: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#1094 [11:56] <Galaxy_2Alex> ??> hakan account/send-email
#1095 [11:56] <Mightyena> hakan: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1096 [11:56] <Mightyena> hakan: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
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#1098 [11:57] <hakan> these are not helpfull
#1099 [11:58] <Galaxy_2Alex> hakan, You need to contact Mojang for a refund.
#1100 [11:58] <Expandres> I want to use paysafecard to buy realms subscription. How can i do that?
#1101 [11:59] <Galaxy_2Alex> Expandres, You cannot, sorry.
#1102 [12:00] <hakan> how do i contact mojang for refund
#1103 [12:00] <Galaxy_2Alex> hakan, Mightyena gave you all the necessary information
#1104 [12:01] <Expandres> Why can't I use paysayfecard anymore? It was possible in the past. Why did it change?
#1105 [12:02] <Galaxy_2Alex> Expandres, It's only possible to buy the game itself with it, not the Realms subscription.
#1106 [12:06] <Expandres> thx Galaxy_2Alex
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#1112 [12:12] * dh [webchat@ip72-209-1-115.ri.ri.cox.net] has joined #minecrafthelp
#1113 [12:13] <dh> Im having trouble logging into my mojang account, it says there is nothing wrong with the information but when I go to log in it wont do anything. Also when I try to make new emails, the verification codes I am given via email dont work when I go to type them in the box?
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#1116 [12:17] <qwerqwerqwerqwer> my computer performance not enough to play minecraft. there is too much lag. in this case can i refund?
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#1119 [12:23] <Sam> Hello?
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#1124 [12:36] <ahumpy> hello, I have bought minecraft on a different device on the same account and I'm wondering if I can download it on my new laptop or have to buy it again?
#1125 [12:41] * PVPCakers [webchat@ktnron0916w-grc-06-70-51-159-231.dsl.bell.ca] has joined #minecrafthelp
#1126 [12:42] <PVPCakers> hi i just wanted to ask if its possible for me to activate my mojang account after i deleted it a while ago.
#1127 [12:43] * Ryan0 [webchat@104.237.80.21] has joined #minecrafthelp
#1128 [12:44] <Ryan0> I keep getting invalid username/password when logging into Minecraft java for PC. I can log into Mojang account fine but not Minecraft when the launcher gets to the enter username/password part.
#1129 [12:45] * Tony [webchat@customer-ZRA-153-68.megared.net.mx] has joined #minecrafthelp
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#1131 [12:45] <bstormtrooper> hey... does anyone know why my minecraft keeps crashing when I launch it? I'm on Mac.
#1132 [12:46] <Tony> I cant login in Minecraft Launcher
#1133 [12:46] <PVPCakers> bstormtrooper not sure i cant even open the game!
#1134 [12:46] <bstormtrooper> damn
#1135 [12:46] <Ryan0> #minecrafthelp- I keep getting invalid username/password when logging into Minecraft java for PC. I can log into Mojang account fine but not Minecraft when the launcher gets to the enter username/password part.
#1136 [12:47] <Tony> I have the same problem
#1137 [12:47] <PVPCakers> it sucks becuase i forgot i deleted my account and i was supposed to have a fun time with my friends :(
#1138 [12:47] <bstormtrooper> my java keeps crashing
#1139 [12:47] <PVPCakers> that sucks
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#1142 [12:49] <Tony> #minecrafthelp - i just bought the game yesterday and cant play because i keep getting invalid username/password when login into Minecraft Launcher, i can login in Mojang
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#1145 [12:51] <scrrr> Yo
#1146 [12:51] <scrrr> I need help
#1147 [12:51] <PVPCakers> im not one of their helpers but i can try to help
#1148 [12:51] <scrrr> Ok I've setup my own minecraft server and my mates always get the issue io.netty.channel.... issue
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#1150 [12:52] <scrrr> I've portforwarded 25565 and put in the firewall rules to give access to 25565
#1151 [12:52] <scrrr> It used to work for 2 weeks but after that my mates are getting the same problemù
#1152 [12:53] <PVPCakers> im have no idea did you try searching it on youtube or on mojangs website?
#1153 [12:53] <scrrr> Yeah
#1154 [12:53] <scrrr> I've done every solution
#1155 [12:53] <PVPCakers> sorry i dont know
#1156 [12:53] <scrrr> all good thnx tho
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#1160 [13:00] <PeacefulWaffle> Hi, i need help
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#1167 [13:09] <ahumpy> hello, I have bought minecraft on a different device on the same account and I'm wondering if I can download it on my new laptop or have to buy it again?
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#1170 [13:11] <MJR> Hello everyone, I have a question. I haven't bought Minecraft on any platform yet. But I would like to buy it. So I would like to play Minecraft on my Macbook. But my little brother wants to play it on a Windows PC (or PS4 is also an option). We would like to purchase the game together. So if I buy and download Minecraft for Mac, would it be possib
#1171 [13:11] <MJR> le for my brother to also download the game on Windows (or PS4) using the same account, without having to purchase another copy of the game? (So can we buy the game ONCE and then download it on Windows AND on Mac??? Thanks a lot in advance for your help! Kind regards, Merijn van de Ree
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#1173 [13:13] <penguin_coder> i cant load up my game i only tryed for a bit and no one elce knows my pass word and aso i been on the cpu for 2 hours so no one could mess with it
#1174 [13:13] <Lord_Ralex> The PS4 doesn't have a way to play with others that don't also play on PS4
#1175 [13:13] <penguin_coder> im on pc
#1176 [13:13] <Lord_Ralex> The version on the store (https://my.minecraft.net/en-us/store/minecraft/) will work on Windows and Mac, and is called the Java Edition.
#1177 [13:14] <penguin_coder> i do not know for shure
#1178 [13:14] <Lord_Ralex> penguin_coder, I am not talking to you
#1179 [13:14] <penguin_coder> im on windows +7
#1180 [13:15] <penguin_coder> sorry
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#1182 [13:17] * PeacefulWaffle [webchat@72.CMCD-186-66-25.gye.satnet.net] has joined #minecrafthelp
#1183 [13:17] <PeacefulWaffle> I need help
#1184 [13:17] <penguin_coder> smh
#1185 [13:18] <R3volution> I´ve payed for the java version half an hour ago with a 25€ paysafe card. The webside said failed transaction, but, nontheless charged 23,95€ what do I do?
#1186 [13:18] * DrJackalope [webchat@217-211-175-140-no2300.tbcn.telia.com] has joined #minecrafthelp
#1187 [13:18] <penguin_coder> https://help.mojang.com
#1188 [13:19] <penguin_coder> https://help.mojang.com can tell you ( i think )
#1189 [13:19] <DrJackalope> i got an issue when i try to start my game, it says the file is being used by another process
#1190 [13:19] * No2ody [webchat@188.50.129.239] has joined #minecrafthelp
#1191 [13:19] <No2ody> hello
#1192 [13:19] <penguin_coder> oops
#1193 [13:19] <R3volution> well the support is answering to tickets recived in may thank u ://
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#1195 [13:20] <No2ody> when i join a minecraft world, it crashes. any solutions?
#1196 [13:20] <PeacefulWaffle> The game it's not downloading
#1197 [13:20] <ahumpy> hello, I have bought minecraft on a different device on the same account and I'm wondering if I can download it on my new laptop or have to buy it again?
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#1199 [13:21] <DrJackalope> i got an issue when i try to start my game, it says the file is being used by another process
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#1201 [13:22] <ahumpy> #minecrafthelp hello, I have bought minecraft on a different device on the same account and I'm wondering if I can download it on my new laptop or have to buy it again?
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#1207 [13:33] <TillyLula10> hi
#1208 [13:34] <TillyLula10> I am having trouble to load on to my minecraft
#1209 [13:34] <TillyLula10> and im not sure what the issue is
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#1212 [13:35] * zorbzers [webchat@78.133.82.88] has joined #minecrafthelp
#1213 [13:36] <zorbzers> I need parental consent for my account even though I'm over 13?
#1214 [13:41] * em7 [webchat@86-42-122-122-dynamic.agg4.rtd.rsl-rtd.eircom.net] has joined #minecrafthelp
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#1216 [13:42] * Randomuser32_ [webchat@75-139-146-118.dhcp.gwnt.ga.charter.com] has joined #minecrafthelp
#1217 [13:42] <em7> Every time I go into multiplayer my game doesn't let me in to the srver and tells me cant connect to Minecraft .net
#1218 [13:43] <Randomuser32_> Hey, I was trying to reset my security questions, and the email won't go through. I purchased the game way too long ago to be able to find the transaction ID. Please help me.
#1219 [13:43] <em7> <> Every time I go into multiplayer my game doesn't let me in to the srver and tells me cant connect to Minecraft .net
#1220 [13:45] <Randomuser32_> security questions
#1221 [13:45] <Randomuser32_> em7
#1222 [13:45] <Randomuser32_> I don't really know, but you can try going to the launcher and logging out and logging back in. If this doesn't work, idk.
#1223 [13:46] * thefaceofpoe [webchat@68-190-165-95.dhcp.eucl.wi.charter.com] has joined #minecrafthelp
#1224 [13:46] <thefaceofpoe> can i reactivate my account without relying on mojang to get back to me?
#1225 [13:47] <thefaceofpoe> i did it accidentally 15 minutes ago
#1226 [13:47] * PeacefulWaffle [webchat@72.CMCD-186-66-25.gye.satnet.net] has quit. (Quit: webchat.esper.net)
#1227 [13:47] <Greymagic27> ??> thefaceofpoe account/send-email
#1228 [13:47] <Mightyena> thefaceofpoe: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1229 [13:47] <Mightyena> thefaceofpoe: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1230 [13:48] * em7 [webchat@86-42-122-122-dynamic.agg4.rtd.rsl-rtd.eircom.net] has quit. (Quit: webchat.esper.net)
#1231 [13:48] <thefaceofpoe> of course... only facebook lets you cancel your deactivation within a month and they dont have to do it themselves XD. it's aaaaaall on them.
#1232 [13:50] <thefaceofpoe> does it take them like.. a week to get through all these account things oooooor...?
#1233 [13:50] * Digitis [webchat@104.237.80.94] has joined #minecrafthelp
#1234 [13:50] <Galaxy_2Alex> thefaceofpoe, Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: https://help.mojang.com/customer/portal/articles/359446
#1235 [13:51] <PVPCakers> i need help is there anyway that i can get back my minecraft account after i deleted it?
#1236 [13:51] <thefaceofpoe> gotta contact mojang support.
#1237 [13:51] <Galaxy_2Alex> PVPCakers, Contact Mojang with your transaction ID. Absol will give you the information you need for that.
#1238 [13:51] <Galaxy_2Alex> ??> PVPCakers account/trans-id
#1239 [13:51] <Mightyena> PVPCakers: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#1240 [13:51] <Galaxy_2Alex> ??> PVPCakers account/send-email
#1241 [13:51] <Mightyena> PVPCakers: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1242 [13:51] <Mightyena> PVPCakers: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1243 [13:51] * thefaceofpoe [webchat@68-190-165-95.dhcp.eucl.wi.charter.com] has quit. (Quit: webchat.esper.net)
#1244 [13:52] <PVPCakers> how about if i cant get my transaction id if i cant sign in
#1245 [13:52] <Galaxy_2Alex> PVPCakers, You will be unable to restore an account without the transaction ID.
#1246 [13:53] <PVPCakers> but i used a newer account for the account i dont know how to get into the account i made my account with
#1247 [13:54] * No2ody [webchat@188.50.129.239] has joined #minecrafthelp
#1248 [13:54] <PVPCakers> what i mean is that i changed my email and i dont know the password for the one i used to make my account
#1249 [13:54] <Galaxy_2Alex> PVPCakers, Mojang will be unable to restore a deactivated account without the transaction ID - one of the few things they don't make exceptions with as far as I know.
#1250 [13:54] <PVPCakers> ok than
#1251 [13:54] <No2ody> everytime i join a server my minecraft crashes, solution?
#1252 [13:54] <PVPCakers> il have to try to sign into it then
#1253 [13:55] <Galaxy_2Alex> ??> No2ody launcher/log
#1254 [13:55] <PVPCakers> but if i do find my transaction id what do i do?
#1255 [13:55] <Mightyena> No2ody: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#1256 [13:55] <Galaxy_2Alex> No2ody, Please copy the log after the game crashes.
#1257 [13:55] <Galaxy_2Alex> PVPCakers, Contact Mojang.
#1258 [13:55] <PVPCakers> like email them?
#1259 [13:56] <Digitis> So I've been trying to login to the minecraft website for a while now to actually buy minecraft but everytime I login with my email and password, nothing happens. I don't get taken to another webpage and nothing loads. I've used multiple browsers as well and already contacted Mojang about it but I was wondering if anyone has any ideas on what I can
#1260 [13:56] <Digitis> do?
#1261 [13:57] <Greymagic27> ??> Digitis tools/hjt
#1262 [13:57] <Mightyena> Digitis: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1263 [13:57] <Mightyena> Digitis: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1264 [13:58] * No2ody [webchat@188.50.129.239] has quit. (Client Quit)
#1265 [13:58] * zorbzers [webchat@78.133.82.88] has quit. (Quit: webchat.esper.net)
#1266 [13:59] <Digitis> https://paste.ubuntu.com/p/z8wwFYrZ37/
#1267 [14:00] <Greymagic27> Digitis, Remove expressVPN
#1268 [14:00] * No2ody [webchat@188.50.129.239] has joined #minecrafthelp
#1269 [14:01] <No2ody> Galaxy_2Alex https://paste.ubuntu.com/p/jbK69kNhbF/
#1270 [14:01] <Galaxy_2Alex> ??> No2ody av/adwcleaner
#1271 [14:01] <Mightyena> No2ody: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#1272 [14:01] <Mightyena> No2ody: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1273 [14:01] <No2ody> so
#1274 [14:01] <No2ody> when i restart my pc
#1275 [14:01] <No2ody> i have to come here?
#1276 [14:02] <No2ody> or in case it still didnt work?
#1277 [14:02] <Galaxy_2Alex> No2ody, I guess if it works after, you don't need to return.
#1278 [14:02] <No2ody> alright
#1279 [14:02] <No2ody> am launching it right now
#1280 [14:02] * Digitis [webchat@104.237.80.94] has quit. (Quit: webchat.esper.net)
#1281 [14:05] * Richard [webchat@host-2-103-2-239.as13285.net] has joined #minecrafthelp
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#1284 [14:06] <ahumpy> hello, I have bought minecraft on a different device on the same account and I'm wondering if I can download it on my new laptop or have to buy it again?
#1285 [14:06] <Richard> hello. Just got the code via majong for the upgrade of jave to windows 10. thought I had redeemed but cant find out how to get it
#1286 [14:06] <Greymagic27> ahumpy, Hey. Just login with the account that you bought it on and you'll be able to download it for free :)
#1287 [14:06] <Galaxy_2Alex> Richard, It should be on account.mojang.com/me
#1288 [14:07] <ahumpy> Greymagic27 thx
#1289 [14:07] <Scar> If I bought Minecraft Java Edition is there anyway I can get Minecraft for Windows 10? Its not available on the Microsoft Store
#1290 [14:07] <Galaxy_2Alex> Scar, It is only available for Windows 10
#1291 [14:07] * WaffleSockYT [webchat@h-155-4-221-36.NA.cust.bahnhof.se] has joined #minecrafthelp
#1292 [14:08] <Galaxy_2Alex> Scar, Oh, does it say "not available" or something like that when you try to buy it?
#1293 [14:08] <Scar> yeah
#1294 [14:08] <Richard> Sorry but it does not work it said it has been redeemed already
#1295 [14:08] <WaffleSockYT> do someone know im from sweden and when i type å ä ö it looks like something from the medievel time do someone know how to fix it
#1296 [14:08] <Galaxy_2Alex> Scar, I have yet to receive an answer from Mojang about this
#1297 [14:09] <Galaxy_2Alex> Scar, For now, only the starter pack seems to be available to buy, which has the game plus a few DLC/Minecoins.
#1298 [14:09] * ahumpy [webchat@63-135-18-121.eastlink.ca] has quit. (Client Quit)
#1299 [14:09] <Galaxy_2Alex> WaffleSockYT, Do you mean the letters are a lot smaller and thinner?
#1300 [14:09] <Galaxy_2Alex> Richard, Contact Mojang with your transaction ID. Absol will give you the information you need for that.
#1301 [14:10] <Galaxy_2Alex> ??> Richard account/trans-id
#1302 [14:10] <Mightyena> Richard: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#1303 [14:10] <Galaxy_2Alex> ??> Richard account/send-email
#1304 [14:10] <Mightyena> Richard: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1305 [14:10] <Mightyena> Richard: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
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#1307 [14:13] * Richard [webchat@host-2-103-2-239.as13285.net] has quit. (Quit: webchat.esper.net)
#1308 [14:19] * Yookrl [webchat@c-73-210-49-53.hsd1.il.comcast.net] has joined #minecrafthelp
#1309 [14:20] <Yookrl> Minecraft gets stuck on Mojang screen. How to fix?
#1310 [14:20] <Galaxy_2Alex> ??> Yookrl av/adwcleaner
#1311 [14:20] <Mightyena> Yookrl: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#1312 [14:20] <Mightyena> Yookrl: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1313 [14:22] * Yookrl [webchat@c-73-210-49-53.hsd1.il.comcast.net] has quit. (Client Quit)
#1314 [14:37] * Wolferus [webchat@c-68-55-136-220.hsd1.mi.comcast.net] has joined #minecrafthelp
#1315 [14:38] <Wolferus> Hi I was wondering what I can do to fix the issue I'm having when opening my Minecraft when I get an issue like this? http://prntscr.com/oca6gp
#1316 [14:39] <Wolferus> Can anyone help?
#1317 [14:39] * dh [webchat@ip72-209-1-115.ri.ri.cox.net] has joined #minecrafthelp
#1318 [14:39] <dh> I cant log in and theres nothing saying why I cant log in
#1319 [14:41] * nate7 [webchat@173-24-170-213.client.mchsi.com] has joined #minecrafthelp
#1320 [14:41] <nate7> I can not log into my old minecraft account
#1321 [14:42] * nate7 [webchat@173-24-170-213.client.mchsi.com] has quit. (Client Quit)
#1322 [14:42] <mattym> ??> Wolferus error/download
#1323 [14:42] <Mightyena> Wolferus: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#1324 [14:43] <mattym> dh, What exactly happens when you try?
#1325 [14:44] <dh> Thats the thing, nothing comes up. When I make a new email to create an account, once I get past the verification code, it wont let me log in, as it says theres simply an error. And when I go to log in from the home screen, I get a captcha and then nothing happens or notifies me why I cant log in.
#1326 [14:45] <mattym> dh, What is the exact error message you get on the site?
#1327 [14:46] <dh> It only says "Error. Your request was denied because of an unknown error. Please again", around those lines.
#1328 [14:47] <mattym> dh, Are you on a home network?
#1329 [14:47] <dh> I believe so, yes
#1330 [14:47] <mattym> dh, Could be something on the computer causing an issue with the connection to the login systems.
#1331 [14:48] <mattym> ??> dh tools/hjt
#1332 [14:48] <Mightyena> dh: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1333 [14:48] <Mightyena> dh: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1334 [14:49] <dh> Okay
#1335 [14:50] * Wolferus [webchat@c-68-55-136-220.hsd1.mi.comcast.net] has quit. (Quit: webchat.esper.net)
#1336 [14:51] <dh> https://paste.ubuntu.com/p/CPV5sQwwQq/
#1337 [14:51] <dh> Like this?
#1338 [14:51] <mattym> dh, Yes
#1339 [14:51] <mattym> ??> dh info/mcleaks
#1340 [14:51] <Mightyena> dh: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#1341 [14:51] <Mightyena> dh: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#1342 [14:51] <mattym> ??> dh win/hosts/edit
#1343 [14:51] <Mightyena> dh: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#1344 [14:51] <Mightyena> dh: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#1345 [14:52] <dh> Okay
#1346 [14:57] * Wolferus [webchat@c-68-55-136-220.hsd1.mi.comcast.net] has joined #minecrafthelp
#1347 [14:58] <Wolferus> Hi I'm back soo
#1348 [14:58] <Wolferus> http://prntscr.com/ocafow
#1349 [14:58] <Wolferus> This was after I deleted all the incompatible stuff
#1350 [14:58] <mattym> Wolferus, Did you double check the list?
#1351 [14:58] <Wolferus> Yes
#1352 [14:58] <mattym> ??> Wolferus tools/hjt
#1353 [14:58] <Mightyena> Wolferus: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1354 [14:58] <Mightyena> Wolferus: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1355 [14:58] <dh> The MCLeaks and Alt stuff cant be found anymore on my pc?
#1356 [14:58] * kage6 [webchat@d-72-28-158-52.fl.cpe.atlanticbb.net] has joined #minecrafthelp
#1357 [14:59] <mattym> dh, Then do the rest of what the instructions said.
#1358 [14:59] <dh> Alright.
#1359 [14:59] * CjA [webchat@dsl-dhcp-conrtxxahrg-209-169-97-60.consolidated.net] has joined #minecrafthelp
#1360 [14:59] <CjA> Hello?
#1361 [14:59] <kage6> hello?
#1362 [14:59] <CjA> Are there anyone who can help me with not getting the Email Verification Code?
#1363 [15:00] <mattym> CjA, Did you check any spam/junk mail folders on the email account you signed up with?
#1364 [15:00] <CjA> Yes and i checked if the Email was right and it is
#1365 [15:00] <dh> Alright I made the notepad file with the name
#1366 [15:00] <kage6> im having trouble logging into my minecraft. i can login into my account perfectly through my phone but when i try to do it through my pc on the website its unresponsive and when i try doing it into my launcher it says its a wrong acc or user and pass. please help
#1367 [15:00] <mattym> dh, No, you dont create one, you need to do the instructions exactly.
#1368 [15:01] <mattym> kage6, Was the phone on Wifi or Data?
#1369 [15:01] <kage6> wifi
#1370 [15:01] <mattym> kage6, Then its likely something on the computer itself causing an issue.
#1371 [15:01] <mattym> ??> kage6 tools/hjt
#1372 [15:01] <Mightyena> kage6: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1373 [15:01] <Mightyena> kage6: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1374 [15:02] <dh> I didnt create a new one.
#1375 [15:02] <dh> I followed the directions as prompted, I guess I may have worded my response wrong. Apologies.
#1376 [15:03] <mattym> dh, Remove any lines in the file that contain Mojang then save it.
#1377 [15:03] * Ajc786 [webchat@71-84-240-84.dhcp.rvsd.ca.charter.com] has joined #minecrafthelp
#1378 [15:03] <kage6> https://paste.ubuntu.com/
#1379 [15:03] <mattym> kage6, Make sure you enter something in the poster box on the page and hit the paste! button, get the link to the new page it creates.
#1380 [15:04] <CjA> Yeah when i just press send email for the Verification it doesn't send me one
#1381 [15:04] <kage6> https://paste.ubuntu.com/p/RZK2NGb2Vq/
#1382 [15:04] <mattym> ??> CjA mojang/email
#1383 [15:04] <Mightyena> CjA: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1384 [15:04] <Mightyena> CjA: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1385 [15:04] <mattym> ??> kage6 info/mcleaks
#1386 [15:04] <Mightyena> kage6: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#1387 [15:04] <Mightyena> kage6: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#1388 [15:04] <Wolferus> Mightyenahttps://paste.ubuntu.com/p/FhVQs5SPtw/
#1389 [15:04] <mattym> ??> kage6 win/hosts/edit
#1390 [15:04] <Mightyena> kage6: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#1391 [15:04] <Mightyena> kage6: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#1392 [15:04] * CJ [webchat@c-98-214-170-195.hsd1.il.comcast.net] has joined #minecrafthelp
#1393 [15:04] <Wolferus> Ugh
#1394 [15:04] <Wolferus> Mighta messed up but oh well
#1395 [15:05] <dh> Alright I deleted lines with mojang in it.
#1396 [15:05] <CJ> My kid deactivated my account
#1397 [15:05] <mattym> Wolferus, You did restart after removing anything you found on the list right?
#1398 [15:05] <Wolferus> Yes
#1399 [15:05] <mattym> dh, Save it, try to log in, if it works, reset your password to something new.
#1400 [15:05] <Wolferus> Maybe I should try again?
#1401 [15:06] <mattym> ??> Wolferus win/reinst
#1402 [15:06] <Mightyena> Wolferus: You may need to reinstall the locally installed files that Minecraft puts into place.
#1403 [15:06] <Mightyena> Wolferus: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#1404 [15:06] <mattym> CJ, What do you mean exactly?
#1405 [15:06] <kage6> how do i remove the tool
#1406 [15:06] <mattym> kage6, Look for it in your downloads, if you cannot find it, move on with the rest of the instrucitons.
#1407 [15:07] * Wolferus [webchat@c-68-55-136-220.hsd1.mi.comcast.net] has quit. (Quit: webchat.esper.net)
#1408 [15:07] <CJ> Account name is cullenjet@gmail.com
#1409 [15:07] <mattym> CJ, Do not share that info here.
#1410 [15:07] <CJ> OK
#1411 [15:07] <mattym> CJ, Explain exactly what you mean by deactivated.
#1412 [15:08] <kage6> i cant find it but i am confused on what the next instructions are telling me. sorry
#1413 [15:08] * WaffleSockYT [webchat@h-155-4-221-36.NA.cust.bahnhof.se] has quit. (Quit: webchat.esper.net)
#1414 [15:09] <mattym> kage6, The rest of the instructions Mightyena gave you explain it further.
#1415 [15:09] <CJ> He was using my account when I was at work. Then he left the computer on at home and didn't sign out.
#1416 [15:10] <CJ> So he deactivated the account at gramma's house
#1417 [15:11] <CJ> Now we can't sign in
#1418 [15:11] <mattym> CJ, What happens when you try to sign in?
#1419 [15:11] <CJ> Invalid email or password
#1420 [15:12] <kage6> i cant find notepad mightyena is talking about
#1421 [15:12] <mattym> CJ, And is that on the computer you are currently in the chat from?
#1422 [15:12] * Joeldh [webchat@5350CE90.cm-6-1d.dynamic.ziggo.nl] has joined #minecrafthelp
#1423 [15:12] <Joeldh> Hello
#1424 [15:12] <CJ> Yes gramma's house
#1425 [15:13] <mattym> kage6, You just start typing notepad in the windows/start menu, and it should show the program.
#1426 [15:13] <mattym> CJ, It could be that you just triggered the lockout when you tried to log back in there.
#1427 [15:13] <Ajc786> Is there any known issues of people not receiving their reset email ?
#1428 [15:13] <mattym> CJ, try waiting an hour with no login attempts, then try again after that.
#1429 [15:13] <Joeldh> I tried to logini to minecraft after a while, but it didn't work. I tried to change my password, but didn't receive the email. I checked the e-mail address and its the right one
#1430 [15:13] <Joeldh> yes ajc786
#1431 [15:14] <kage6> ok i did what he said to do, now what?
#1432 [15:14] <mattym> Joeldh, Did you check any spam/junk mail folders in the email account?
#1433 [15:14] <Joeldh> Yes i did
#1434 [15:14] * Dallas36 [webchat@99-20-247-160.lightspeed.mssnks.sbcglobal.net] has joined #minecrafthelp
#1435 [15:14] <mattym> kage6, Delete the lines in the file if they contain mojang, then save the file.
#1436 [15:14] <CJ> Sounds good we're heading home
#1437 [15:14] <mattym> Joeldh, Was the account ever a Migrated account?
#1438 [15:14] <Joeldh> I also checked the common issues page but I didnt find the solution
#1439 [15:14] <Joeldh> No it was created in 2017
#1440 [15:15] <dh> It worked.
#1441 [15:15] <dh> Now I need to make a new password correct?
#1442 [15:15] <Dallas36> Hi! I cant remember the email or password that my old minecraft account was attached to, and I really want to play. I'm a broke college kid who can't really afford to get another account. I emailed the mojang help but haven't heard from them in like two weeks. Is there anything I can do?
#1443 [15:15] <mattym> dh, Yes
#1444 [15:15] <kage6> ok done
#1445 [15:15] <kage6> now what?
#1446 [15:15] <dh> Alrighty. Is that everything?
#1447 [15:15] <mattym> dh, Should be
#1448 [15:15] <mattym> kage6, Check the login again.
#1449 [15:16] <dh> Awesome. Thank you for your help.
#1450 [15:16] <mattym> Dallas36, You will need to wait on their reply.
#1451 [15:16] <Dallas36> Aw man :/
#1452 [15:16] <mattym> Joeldh, What exactly does it say when you try to login?
#1453 [15:16] * aaa [webchat@104.220.183.168] has joined #minecrafthelp
#1454 [15:16] <Joeldh> Let me check
#1455 [15:16] <aaa> Hey can anyone help me?
#1456 [15:16] * Oborobo [webchat@dsl-189-233-184-93-dyn.prod-infinitum.com.mx] has joined #minecrafthelp
#1457 [15:17] <aaa> "When will i hear back" has been on May 12th for literally weeks...
#1458 [15:17] <aaa> will mojang ever reply?
#1459 [15:17] <Joeldh> It sais my e-mail address or password is wrong
#1460 [15:17] <Joeldh> excactly this: Ongeldig e-mailadres of wachtwoord. Ben je je wachtwoord vergeten?
#1461 [15:17] <Joeldh> but its dutch...
#1462 [15:17] * aaa [webchat@104.220.183.168] has quit. (Client Quit)
#1463 [15:18] <mattym> Joeldh, Ok, you are gonna need to contact Mojang support then.
#1464 [15:18] <mattym> ??> Joeldh account/send-email
#1465 [15:18] <Mightyena> Joeldh: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1466 [15:18] <Mightyena> Joeldh: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1467 [15:18] <Oborobo> Greetings, I was wondering if it is possible to recover the purchase I made of minecraft like a year after it came out? I paid for it then, and I know 2 of the possible emails it may be linked to. Is asking on email support for this possible, or is it a lost cause?
#1468 [15:18] * Wolferus [webchat@c-68-55-136-220.hsd1.mi.comcast.net] has joined #minecrafthelp
#1469 [15:18] <Joeldh> I already did that, but I was hoping someone else knew a solution
#1470 [15:18] <Joeldh> Do I need to wait for them now?
#1471 [15:19] <Wolferus> http://prntscr.com/ocaowy
#1472 [15:19] <mattym> Joeldh, Yes
#1473 [15:19] <Wolferus> Still didn't work after restarting twice and deleting AppData
#1474 [15:19] <Joeldh> How long will that take?
#1475 [15:19] <mattym> Oborobo, Mojang email support would be the only way.
#1476 [15:19] <Wolferus> For .minecraft
#1477 [15:19] * CJ [webchat@c-98-214-170-195.hsd1.il.comcast.net] has quit. (Quit: webchat.esper.net)
#1478 [15:19] <mattym> Joeldh, See the second link Mightyena gave you.
#1479 [15:19] <Oborobo> +mattym, thank you very much. I will try that
#1480 [15:19] <mattym> Wolferus, Ok odd.
#1481 [15:19] <mattym> Wolferus, Lets check with another tool.
#1482 [15:19] <Joeldh> Okay
#1483 [15:19] <mattym> ??> Wolferus av/adwcleaner
#1484 [15:19] <Joeldh> Thank you!
#1485 [15:19] <Mightyena> Wolferus: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#1486 [15:19] <Mightyena> Wolferus: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1487 [15:19] <kage6> THANK YOU SO MUCH!!! my friend told me that this was completely safe and legal i didnt know.
#1488 [15:20] * Joeldh [webchat@5350CE90.cm-6-1d.dynamic.ziggo.nl] has quit. (Quit: webchat.esper.net)
#1489 [15:21] * Caspar [webchat@37.228.245.56] has joined #minecrafthelp
#1490 [15:21] <Caspar> hello?
#1491 [15:21] * Oborobo [webchat@dsl-189-233-184-93-dyn.prod-infinitum.com.mx] has quit. (Quit: webchat.esper.net)
#1492 [15:21] * kage6 [webchat@d-72-28-158-52.fl.cpe.atlanticbb.net] has quit. (Quit: webchat.esper.net)
#1493 [15:22] * Caspar [webchat@37.228.245.56] has quit. (Client Quit)
#1494 [15:22] * Tony [webchat@customer-ZRA-153-68.megared.net.mx] has joined #minecrafthelp
#1495 [15:23] <Tony> #minecrafthelp I cant login in the JAVA Launcher
#1496 [15:23] * Wolferus [webchat@c-68-55-136-220.hsd1.mi.comcast.net] has quit. (Client Quit)
#1497 [15:25] * Kacper2002B [webchat@37.228.245.56] has joined #minecrafthelp
#1498 [15:25] <Kacper2002B> hello could you help me
#1499 [15:25] <Kacper2002B> i have a problem with my minecraft account
#1500 [15:26] <mattym> Kacper2002B, Explain the problem.
#1501 [15:26] <mattym> Tony, What exactly happens when you try?
#1502 [15:26] <Kacper2002B> listen i can log into my Mojang Account but i cant get passed the 3 security questions
#1503 [15:26] <Kacper2002B> i dont know the, forgot
#1504 [15:26] <Kacper2002B> because i played the game in 2012 and i just wanted to see
#1505 [15:26] <Tony> I bought minecraft yesterday and cant play it because its getting me the same problem, invalid username/password.
#1506 [15:27] <Tony> I can login into Mojang Website btw
#1507 [15:27] <Kacper2002B> TONY WAIT
#1508 [15:27] <mattym> Tony, Are you currently on a home network?
#1509 [15:27] <Tony> Yes
#1510 [15:27] <Kacper2002B> this is not the same problem
#1511 [15:27] <mattym> Kacper2002B, See if the following works for you.
#1512 [15:28] <mattym> ??> Kacper2002B account/challenge-reset
#1513 [15:28] <mattym> Kacper2002B, One moment
#1514 [15:28] <mattym> ??> Kacper2002B account/challenge/reset
#1515 [15:28] <Mightyena> Kacper2002B: To reset your security questions, go here: https://account.mojang.com/me/changeSecretQuestions
#1516 [15:28] <mattym> Tony, Have you tried a password reset?
#1517 [15:29] <Tony> I know my password well, i wrote it on a paper.
#1518 [15:29] <Tony> I dont tried it
#1519 [15:29] <mattym> Tony, Try to reset it.
#1520 [15:29] * glitchpro [webchat@78.31.84.177] has joined #minecrafthelp
#1521 [15:29] <Kacper2002B> So Matty Listen when i log into my account on Mojang it lets me i know the password and everything but the email i made was deleted by the site that creates the emails and when i log into mojang it asks me 3 questions and i dont know them, this is the problem
#1522 [15:30] <mattym> Kacper2002B, So you do not have access the the account email?
#1523 [15:30] * Candy [webchat@cpe-66-69-132-179.sw.res.rr.com] has joined #minecrafthelp
#1524 [15:30] <Kacper2002B> i dont have the email anymore
#1525 [15:30] <mattym> Kacper2002B, Then you need to contact Mojang support.
#1526 [15:30] * alexa6 [webchat@131-191-96-3.click-network.com] has joined #minecrafthelp
#1527 [15:30] <mattym> ??> Kacper2002B account/send-email
#1528 [15:30] <Mightyena> Kacper2002B: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1529 [15:30] <Mightyena> Kacper2002B: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1530 [15:30] <glitchpro> yo hello. i also have an question. i cant play the new version of minecraft. when i hit play. it just crashes. i got newest java downloaded
#1531 [15:31] <mattym> ??> glitchpro launcher/log
#1532 [15:31] <Mightyena> glitchpro: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#1533 [15:31] <Candy> I need to change my email account to my current email account.
#1534 [15:31] * JB [webchat@c-73-139-204-2.hsd1.fl.comcast.net] has joined #minecrafthelp
#1535 [15:32] <alexa6> minecraft will run downloads but will not let me play any version it says there has been a crash and will never let me play it
#1536 [15:32] <mattym> Candy, You should be able to do that yourself on the website.
#1537 [15:32] <mattym> ??> alexa6 launcher/log
#1538 [15:32] <Mightyena> alexa6: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#1539 [15:32] <Kacper2002B> I need to do that aswell but i cant get passed the 3 security questions because i dont know them, i cant change skin do anything i would like to change the emails but its not possible
#1540 [15:33] <JB> when i click play on my minecraft it sends me an error and says Error details: The process cannot access the file because it is being used by another process.
#1541 [15:33] <mattym> Kacper2002B, Like I said, you need to contact Mojang.
#1542 [15:33] <Candy> I deleted the old account because the Google had a update and notified us to delete or store our account for new comer to make room for Google for company reasons.
#1543 [15:33] <mattym> ??> JB error/download
#1544 [15:33] <Mightyena> JB: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#1545 [15:33] <Tony> I have other problem, the Login button on Minecraft.net doesn't work
#1546 [15:34] <Tony> Dont let me login
#1547 [15:34] <mattym> Candy, So you no longer have access to the email the account is currently linked to?
#1548 [15:34] * Kacper2002B [webchat@37.228.245.56] has quit. (Quit: webchat.esper.net)
#1549 [15:34] <mattym> Tony, Ok
#1550 [15:34] <mattym> ??> Tony tools/hjt
#1551 [15:34] <Mightyena> Tony: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1552 [15:34] <Mightyena> Tony: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1553 [15:35] <Tony> Ok
#1554 [15:35] <Candy> Yes. I like to change my email on my Minecraft account to my current email account,
#1555 [15:35] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has quit. (Quit: Leaving)
#1556 [15:35] <mattym> ??> Candy account/send-email
#1557 [15:35] <Mightyena> Candy: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1558 [15:35] <Mightyena> Candy: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1559 [15:35] * casey [webchat@50.38.124.230] has joined #minecrafthelp
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#1562 [15:36] <casey> i am trying to move my minecraft account to mojang but i dont have my email or transaction ID anymore
#1563 [15:36] * Zweal [webchat@c-5e08e255.05-117-73746f67.bbcust.telenor.se] has joined #minecrafthelp
#1564 [15:36] <casey> this is an extremly old account
#1565 [15:36] <mattym> casey, Have you already sent a support request to Mojang?
#1566 [15:37] * Candy [webchat@cpe-66-69-132-179.sw.res.rr.com] has quit. (Quit: webchat.esper.net)
#1567 [15:37] <casey> i dont belive i have
#1568 [15:37] * Wolferus [webchat@c-68-55-136-220.hsd1.mi.comcast.net] has joined #minecrafthelp
#1569 [15:37] <glitchpro> https://paste.gg/p/anonymous/6ba671fabcfe45dcb0dadb096c2da020
#1570 [15:37] <mattym> casey, Contact them without the ID and see if they provide an alternative.
#1571 [15:37] <glitchpro> look at this one
#1572 [15:37] <mattym> ??> casey mojang/email
#1573 [15:37] <Mightyena> casey: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1574 [15:37] <Mightyena> casey: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1575 [15:37] <mattym> ??> glitchpro av/adwcleaner
#1576 [15:37] <Mightyena> glitchpro: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#1577 [15:37] <Mightyena> glitchpro: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1578 [15:37] <Zweal> Hello, I can't start my Minecraft for some reason. It's crashing with code 1
#1579 [15:37] <Wolferus> http://prntscr.com/ocaxhr
#1580 [15:38] <Zweal> I've tried everything
#1581 [15:38] <Wolferus> I'm still getting these same error messages
#1582 [15:38] <Wolferus> It's like nothing I try from what you guys give me works period
#1583 [15:38] <mattym> Wolferus, Hmm. Lets try one more clean install.
#1584 [15:38] <mattym> ??> Wolferus win/reinst
#1585 [15:38] <Mightyena> Wolferus: You may need to reinstall the locally installed files that Minecraft puts into place.
#1586 [15:38] <Mightyena> Wolferus: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#1587 [15:38] <mattym> ??> Zweal launcher/log
#1588 [15:38] <Mightyena> Zweal: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#1589 [15:38] <glitchpro> so my pc has virus?
#1590 [15:39] <mattym> glitchpro, Most likely adware
#1591 [15:39] <glitchpro> how do i get back in here after restarting computer?
#1592 [15:39] <mattym> glitchpro, Same way you got here the first time.
#1593 [15:39] <Wolferus> mattym, I have already done this many times and it still gives these error messages
#1594 [15:39] <mattym> Wolferus, Try it again after the most recent cleanup.
#1595 [15:39] <glitchpro> okay. so i will come into the same chat?
#1596 [15:40] <Wolferus> I had already did so
#1597 [15:40] <mattym> glitchpro, Yes
#1598 [15:40] * casey [webchat@50.38.124.230] has quit. (Client Quit)
#1599 [15:40] <Wolferus> And I got the error message I provided
#1600 [15:40] <glitchpro> okay good. thank you
#1601 [15:40] <mattym> Wolferus, After running ADWCleaner.?
#1602 [15:40] <glitchpro> ill do it now
#1603 [15:40] <Wolferus> Yes
#1604 [15:40] * glitchpro [webchat@78.31.84.177] has quit. (Quit: webchat.esper.net)
#1605 [15:41] <Wolferus> After running ADWCleaner I still get error messages and I don't know what to do
#1606 [15:41] * SkeetSkrrt [webchat@dhcp-108-170-188-176.cable.user.start.ca] has joined #minecrafthelp
#1607 [15:41] <mattym> Wolferus, Nothing else showed up in the logs, Do you have any Antivirus, Firewall, VPN, Ad Blocking or Parental Control software installed?
#1608 [15:41] <alexa6> i need help can anyone help me with why my minecraft launcher will not run minecraft, it will download and everything but it says An unexpected issue occurred and the game has crashed. We’re sorry for the inconvenience when i press play on any version
#1609 [15:42] <SkeetSkrrt> Hello, on launch of minecraft my PC goes into BSOD. I have updated windows, java, and all my hardware as well as reinstalled MC. Not sure what to do.
#1610 [15:42] <mattym> alexa6, Get the link to your log that you were asked for.
#1611 [15:42] <Wolferus> I'm pretty sure I don't
#1612 [15:42] <mattym> SkeetSkrrt, That sounds like a much larger issues with your computer.
#1613 [15:42] <Wolferus> Other than the cleanup stuff you provided
#1614 [15:42] * glitchpro [webchat@78.31.84.177] has joined #minecrafthelp
#1615 [15:43] <mattym> Wolferus, One moment, let me go back through it.
#1616 [15:43] <glitchpro> im back
#1617 [15:43] <alexa6> i have and my minecraft will not work that way when i press the show log button it does not work
#1618 [15:43] <mattym> glitchpro, Try to run the game again.
#1619 [15:43] <glitchpro> okay i will
#1620 [15:43] <mattym> alexa6, It doesn't work in the first place, the point is to get the log.
#1621 [15:44] * glitchpro [webchat@78.31.84.177] has quit. (Client Quit)
#1622 [15:44] <alexa6> i have tried restarting my computer and every thing my computer will not show the log
#1623 [15:44] <mattym> Wolferus, Try uninstalling Segurazo
#1624 [15:44] <Zweal> +mattym https://paste.ubuntu.com/p/jS74DxBgw3/
#1625 [15:44] * glitchpro [webchat@78.31.84.177] has joined #minecrafthelp
#1626 [15:44] <glitchpro> thank you man
#1627 [15:44] <glitchpro> it worked
#1628 [15:44] <glitchpro> respect my man
#1629 [15:45] <mattym> alexa6, Do you know how to find the .minecraft folder?
#1630 [15:45] <Zweal> There it is, there's a comment from me in there due to swedish being displayed
#1631 [15:45] <Zweal> +mattym
#1632 [15:45] <alexa6> no
#1633 [15:45] * glitchpro [webchat@78.31.84.177] has quit. (Client Quit)
#1634 [15:45] * Jay [webchat@pool-173-63-15-14.nwrknj.fios.verizon.net] has joined #minecrafthelp
#1635 [15:45] <mattym> Zweal, Ok.
#1636 [15:45] <Jay> Hello
#1637 [15:45] <mattym> ??> alexa6 win/.minecraft
#1638 [15:45] <Mightyena> alexa6: To get at Minecraft's locally stored files on Windows, press Win+R, and in the window that appears, type %AppData%\.minecraft and click OK.
#1639 [15:45] <mattym> alexa6, Once there let me know.
#1640 [15:45] <Tony> I already use the HijackThis +Mightyena, heres the link, https://paste.ubuntu.com/p/xFD5KFHz4k/
#1641 [15:46] <alexa6> ok im there
#1642 [15:46] <mattym> Zweal, Any chance you have an ! or accented letter in your Windows account name? (not minecraft, the windows user on your PC)
#1643 [15:46] <Jay> is it possible to get minecraft bedrock edition if I recently created a account?
#1644 [15:46] <mattym> alexa6, Is there a crash logs or crash reports folder?
#1645 [15:46] <mattym> Jay, What do you mean?
#1646 [15:47] <alexa6> yes
#1647 [15:47] <mattym> alexa6, Go into that folder, find the most recently created file
#1648 [15:47] <Jay> Im trying to get bedrock for PC dont know how
#1649 [15:47] <Zweal> +mattym, uhm yeah. I got this.. "~"
#1650 [15:47] <alexa6> ok
#1651 [15:47] * Wolferus [webchat@c-68-55-136-220.hsd1.mi.comcast.net] has quit. (Quit: webchat.esper.net)
#1652 [15:48] * hello [webchat@ool-18bdd238.dyn.optonline.net] has joined #minecrafthelp
#1653 [15:48] <mattym> alexa6, Copy its contents to paste.ubuntu.com in the box box, but something in the poste box, then hit the Paste! button on the page.
#1654 [15:48] * hello [webchat@ool-18bdd238.dyn.optonline.net] has quit. (Client Quit)
#1655 [15:48] * glitchpro [webchat@78.31.84.177] has joined #minecrafthelp
#1656 [15:48] <mattym> alexa6, Get us the url/link to the new page it takes you to.
#1657 [15:48] <mattym> ??> Zweal tools/hjt
#1658 [15:48] <Mightyena> Zweal: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1659 [15:48] <Mightyena> Zweal: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1660 [15:48] <Zweal> alright
#1661 [15:48] <glitchpro> i got another question. why is my minecraft running so bad when i got an decent pc?
#1662 [15:48] <alexa6> here https://paste.ubuntu.com/p/BvQrJPffXt/
#1663 [15:49] <mattym> ??> glitchpro win/dxdiag
#1664 [15:49] <Mightyena> glitchpro: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1665 [15:49] <mattym> alexa6, Are you sure that was from the most recently created file in that folder?
#1666 [15:49] <alexa6> yes
#1667 [15:49] <mattym> alexa6, Ok, go back to the .minecraft folder, and do the following instead
#1668 [15:50] <mattym> ??> alexa6 launcher/log-txt
#1669 [15:50] <Mightyena> alexa6: We need to see your full launcher log, which is created in the game directory.
#1670 [15:50] <Mightyena> alexa6: First open your .minecraft folder (If you don't know how to get there, ask), then try to launch the game. Then in the .minecraft folder open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1671 [15:50] <Jay> How do I get bedrock edtion for windows 10 please?
#1672 [15:50] <Tony> The login button of Minecraft Website dont work
#1673 [15:50] <mattym> Jay, Did you buy it?
#1674 [15:50] <Zweal> +mattym, https://paste.ubuntu.com/p/2Cv28zyVW6/
#1675 [15:50] * Delaxarnyazer [~Delaxarny@eacdc.the-eac.nl] has quit. (Quit: Linux server is restarting. Reconnecting in a few moments. それでは、また。)
#1676 [15:50] <mattym> ??> Tony info/mcleaks
#1677 [15:50] <Mightyena> Tony: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#1678 [15:50] <Mightyena> Tony: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#1679 [15:50] <mattym> ??> Tony win/hosts/edit
#1680 [15:50] <Mightyena> Tony: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#1681 [15:50] <Mightyena> Tony: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#1682 [15:50] <Jay> i bought the Java Edition was it a seperate purchase?
#1683 [15:51] * Neirotti [webchat@87.167.151.190.ros.express.com.ar] has joined #minecrafthelp
#1684 [15:51] <mattym> Zweal, Unfortunately I do not have a full list of the special characters that cause this issue, but it looks to be whats causing your problem.
#1685 [15:52] <Zweal> Should I switch Username in windows?
#1686 [15:52] <mattym> Zweal, https://minecraftirc.net/support-articles/windows/special-characters/
#1687 [15:52] <mattym> Zweal, The link has more info and other ways to try.
#1688 [15:52] <Zweal> Alright, but should it fix it if I were to change my username??
#1689 [15:52] <mattym> Zweal, If you do decide to change the Windows username, make sure you make a new user, changing the current one will not fix the issue.
#1690 [15:52] <Zweal> Alright
#1691 [15:52] <Jay> where do i buy bedrock edition?
#1692 [15:53] <mattym> Jay, The Windows Store app/site.
#1693 [15:53] <Jay> its asking for me to redeem a code?
#1694 [15:53] <Zweal> Thanks! I'll be back if i doesn't work, otherwise you're a legend, +mattym
#1695 [15:53] <Neirotti> Is there any way to know if the email that i'm writing when migrating from MC to Mojang is correct? 'Cause when i click on 'Forgot Password' when migrating and then write my e-mail (the one with i've registered in MC a couple of years ago) and my username I never receive a message on my inbox to restore my password and create a new one. What do i
#1696 [15:53] <Neirotti> do??
#1697 [15:53] <alexa6> https://paste.ubuntu.com/p/G5DTB2RyKY/
#1698 [15:54] <mattym> Neirotti, When did you get minecraft?
#1699 [15:54] <glitchpro> https://paste.gg/p/anonymous/8fde0fbfc26f46f4a3f62c02dfc7962f
#1700 [15:54] <glitchpro> here
#1701 [15:54] <Neirotti> 2013 - 2014 i believe
#1702 [15:55] <mattym> Neirotti, Its unlikely that your account needs to be migrated.
#1703 [15:56] <mattym> glitchpro, Try this driver update, Download and Install the file from this page https://www.geforce.com/drivers/results/147966
#1704 [15:56] <Jay> i bought the wrong edition, is there a way to refund java?
#1705 [15:56] <mattym> alexa6, Give me a moment to look it over.
#1706 [15:56] * fairyyfawn [webchat@cpe-104-139-61-227.carolina.res.rr.com] has joined #minecrafthelp
#1707 [15:56] <alexa6> k
#1708 [15:56] <mattym> ??> Jay account/refund
#1709 [15:56] <Mightyena> Jay: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#1710 [15:57] <fairyyfawn> are there any other known illager places aside from the outposts and woodland mansion?
#1711 [15:57] <glitchpro> the download is slow. it may take sometime
#1712 [15:58] <mattym> alexa6, Are you on your home network connection?
#1713 [15:58] <alexa6> yes
#1714 [15:58] <mattym> fairyyfawn, Best check the wiki for that kind of info.
#1715 [15:59] <mattym> alexa6, Using any VPN, or Proxy software/settings?
#1716 [15:59] <alexa6> no
#1717 [15:59] <mattym> ??> alexa6 tools/hjt
#1718 [15:59] <Mightyena> alexa6: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1719 [15:59] <Mightyena> alexa6: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1720 [15:59] <fairyyfawn> ive tried and havent found anything. my group has no plugins or mods but got a book and quill drop from a ravager we killed during a raid on our town and found something called a "Basecamp" in the book just a few chunks away that was never there before. had command blocks and an illusionist we never spawned.
#1721 [16:00] * Zweal [webchat@c-5e08e255.05-117-73746f67.bbcust.telenor.se] has quit. (Quit: webchat.esper.net)
#1722 [16:00] <alexa6> here https://paste.ubuntu.com/p/768p6GDVT9/
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#1725 [16:02] * Delaxarnyazer [~Delaxarny@eacdc.the-eac.nl] has joined #minecrafthelp
#1726 [16:02] <mattym> alexa6, Well, I am not seeing anything on the computer known to cause issues with the game.
#1727 [16:02] <mattym> alexa6, Lets try the following.
#1728 [16:02] <mattym> ??> alexa6 win/reinst
#1729 [16:02] <Mightyena> alexa6: You may need to reinstall the locally installed files that Minecraft puts into place.
#1730 [16:02] <Mightyena> alexa6: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#1731 [16:03] * Tolkien_Yrch [webchat@201.46.20.107] has quit. (Quit: webchat.esper.net)
#1732 [16:04] <Neirotti> lol i fixed it, Thanks anyways :)
#1733 [16:04] * glow9 [webchat@cpe-172-119-150-109.socal.res.rr.com] has joined #minecrafthelp
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#1735 [16:06] <glitchpro> what should i do when i have installed it?
#1736 [16:06] <mattym> glitchpro, See if the game has improved.
#1737 [16:06] <glitchpro> okay
#1738 [16:07] * Jay [webchat@pool-173-63-15-14.nwrknj.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#1739 [16:07] <Tony> Thank You, i already delete the host file, now i can play the game. Thank you so much
#1740 [16:08] * Tony [webchat@customer-ZRA-153-68.megared.net.mx] has quit. (Quit: webchat.esper.net)
#1741 [16:08] * CodBucket [webchat@c-76-122-43-14.hsd1.fl.comcast.net] has joined #minecrafthelp
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#1743 [16:09] <glow9> if my account got hacked and they used the gift code, is there a way i get a new code?
#1744 [16:09] * glitchpro [webchat@78.31.84.177] has quit. (Quit: webchat.esper.net)
#1745 [16:09] <fairyyfawn> does anyone know if the @ system in the bug.mojang actually works? i tried @ the mod that responded to my post but i dont believe it worked
#1746 [16:10] <mattym> glow9, As it would be hard to prove someone else redeemed it, I do not believe so, but you would need to take it up with Mojang.
#1747 [16:10] <mattym> ??> glow9 account/send-email
#1748 [16:10] <Mightyena> glow9: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1749 [16:10] <Mightyena> glow9: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1750 [16:10] <alexa6> i have don ewhat you said but minecraft still crashes
#1751 [16:11] <mattym> fairyyfawn, Most of them will get updates for all the bugs they have posted on.
#1752 [16:11] <mattym> alexa6, Can you get a new launcher_log.txt file?
#1753 [16:11] <fairyyfawn> mattym okay thank you. was just worried it didnt work since they havent responded to my response to them
#1754 [16:11] <alexa6> yes
#1755 [16:12] * glitchpro [webchat@78.31.84.177] has joined #minecrafthelp
#1756 [16:12] <glitchpro> i did not help my game
#1757 [16:13] * SkeetSkrrt [webchat@dhcp-108-170-188-176.cable.user.start.ca] has quit. (Quit: webchat.esper.net)
#1758 [16:13] <glitchpro> its still lagging
#1759 [16:13] <glitchpro> it*
#1760 [16:13] <mattym> glitchpro, You are plugged into power with the laptop right?
#1761 [16:13] <glitchpro> yes
#1762 [16:13] <glow9> ok ill send them a ticket ty
#1763 [16:14] <mattym> glitchpro, Are you currently loaded into a world?
#1764 [16:14] <glitchpro> yes i was
#1765 [16:14] <glitchpro> not now
#1766 [16:14] * Zweal5 [webchat@c-5e08e255.05-117-73746f67.bbcust.telenor.se] has joined #minecrafthelp
#1767 [16:14] * Fishingrod [webchat@76-243-220-30.lightspeed.irvnca.sbcglobal.net] has joined #minecrafthelp
#1768 [16:14] <mattym> glitchpro, Go back into on, then hit F3
#1769 [16:14] <mattym> one*
#1770 [16:14] <glitchpro> okay i will
#1771 [16:14] <glitchpro> f1?
#1772 [16:14] <Fishingrod> Anybody else experiencing login issues?
#1773 [16:14] <mattym> glitchpro, F3
#1774 [16:14] <glitchpro> okay
#1775 [16:15] <Zweal5> Hello Again, +mattym. It didn't work. Do I have to reinstall windows to create a new user on windows??
#1776 [16:16] <mattym> Zweal5, No, the link should have instructions on how to make a new user.
#1777 [16:16] <mattym> Zweal5, https://minecraftirc.net/support-articles/windows/special-characters/
#1778 [16:16] <glitchpro> yes
#1779 [16:17] <Fishingrod> I can't log in to my mojang account
#1780 [16:17] <glitchpro> i have clicked f3
#1781 [16:17] <alexa6> https://paste.ubuntu.com keeps giving me 502 error
#1782 [16:17] <mattym> glitchpro, On the right, does it list the Nvidia hardware in the Display section?
#1783 [16:17] <mattym> alexa6, You can try pastebin.com or paste.gg
#1784 [16:17] <glitchpro> it says nvidia 430.xx
#1785 [16:18] <mattym> glitchpro, Ok
#1786 [16:18] <mattym> glitchpro, Then all you can do is try lowering settings in the Video Options.
#1787 [16:18] <glitchpro> i have done
#1788 [16:19] * dwillmer [webchat@pat-verona-i.epic.com] has joined #minecrafthelp
#1789 [16:19] <glitchpro> i get 20fps
#1790 [16:19] <glitchpro> can i deticate more ram to java maybe?
#1791 [16:19] <mattym> glitchpro, That really has nothing to do with FPS.
#1792 [16:19] <glitchpro> okay. so.. what else can i do
#1793 [16:19] * Zweal5 [webchat@c-5e08e255.05-117-73746f67.bbcust.telenor.se] has quit. (Quit: webchat.esper.net)
#1794 [16:20] <dwillmer> Is there some other method to do a password reset? I received an email notification that I submitted a ticket, but I have yet to receive a password reset or any follow up from the ticket I put in
#1795 [16:20] <mattym> glitchpro, Play around with the settings more.
#1796 [16:20] <glitchpro> okay
#1797 [16:20] <glitchpro> ill try
#1798 [16:20] <alexa6> it will not let me because i do not have pro
#1799 [16:20] <glitchpro> thanks for help :)
#1800 [16:20] <mattym> dwillmer, You will need to wait for Mojang to respond.
#1801 [16:20] * glitchpro [webchat@78.31.84.177] has quit. (Quit: webchat.esper.net)
#1802 [16:20] <mattym> alexa6, They are all free platforms.
#1803 [16:20] <dwillmer> i submitted the message on June 25th...I don't think i'm getting emails from them
#1804 [16:20] <alexa6> it is more than the amount allowed
#1805 [16:21] <alexa6> 512 kilobytes
#1806 [16:21] <mattym> dwillmer, They are backlogged. You will need to wait a bit longer.
#1807 [16:21] <mattym> alexa6, Then try the paste.ubuntu.com one again, it worked before, just keep trying till it does.
#1808 [16:21] <dwillmer> Wow...2 months back log, that's f-ing ridiculous for support
#1809 [16:23] <alexa6> it says error 502 Bad Gateway
#1810 [16:23] <alexa6> The proxy server received an invalid response from an upstream server.
#1811 [16:26] <dh> would anybody know why my order keeps getting an error message? I have enough surely on the card and it wont accept the order.
#1812 [16:27] <mattym> dh, Are you using a credit/debit card, or something else?
#1813 [16:27] <dh> Visa vanilla gift card
#1814 [16:27] <dh> debit
#1815 [16:27] <mattym> dh, Those are not accepted.
#1816 [16:28] <dh> oh,
#1817 [16:29] <dh> would there be anyway to get the money from the card to purchase the game? like paypal or?
#1818 [16:29] <mattym> dh, You can try via paypal, or at a store that sells the game cards.
#1819 [16:30] <alexa6> it says error 502 Bad Gateway
#1820 [16:30] <alexa6> The proxy server received an invalid response from an upstream server.
#1821 [16:31] <mattym> alexa6, Then try one of the other two sites, one should work
#1822 [16:32] <mattym> alexa6, Otherwise there may be an issue with your internet that we cannot resolve here. Your computer did not show any signs of things we know to cause those issues, but the game log and your other issues with the websites seems to point to a network issue.
#1823 [16:33] <mattym> alexa6, If the log shows the same as before, then it will likely be something outside of what we can help with here.
#1824 [16:36] <alexa6> k
#1825 [16:36] * alexa6 [webchat@131-191-96-3.click-network.com] has quit. (Quit: webchat.esper.net)
#1826 [16:41] * Kacper2002B [webchat@37.228.245.56] has joined #minecrafthelp
#1827 [16:42] <Kacper2002B> Hello i would like to know
#1828 [16:42] <Kacper2002B> how to stop my minecraft from crashing
#1829 [16:42] <Kacper2002B> it always crashes when i put on a texture pack
#1830 [16:42] <Kacper2002B> the most basic one could you help me
#1831 [16:43] <Kacper2002B> hello?
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#1833 [16:55] * Hanki [webchat@h-158-174-48-121.NA.cust.bahnhof.se] has joined #minecrafthelp
#1834 [16:55] <Hanki> Hello
#1835 [16:55] <Hanki> I cant join minecraft Multiplayer
#1836 [16:55] <Hanki> it says We do not allow VPN Usage on this server but ive never EVER used vpn
#1837 [16:56] <Hanki> PLS HELP MEEEEEEEE
#1838 [16:56] * Hanki [webchat@h-158-174-48-121.NA.cust.bahnhof.se] has quit. (Client Quit)
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#1841 [17:07] * alexa6 [webchat@131-191-96-3.click-network.com] has joined #minecrafthelp
#1842 [17:09] <alexa6> hello my mincraft will not play
#1843 [17:10] * alexa6 [webchat@131-191-96-3.click-network.com] has quit. (Client Quit)
#1844 [17:12] * Alex4 [webchat@modemcable060.33-163-184.mc.videotron.ca] has joined #minecrafthelp
#1845 [17:12] <Alex4> hello
#1846 [17:13] <Alex4> it is possible to have a colored name on is items
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#1850 [17:27] * geo [webchat@mta-70-120-52-100.satx.rr.com] has joined #minecrafthelp
#1851 [17:28] <geo> hey i have problems with my game crashing on startup?
#1852 [17:29] * geo [webchat@mta-70-120-52-100.satx.rr.com] has quit. (Client Quit)
#1853 [17:35] * me6 [webchat@pool-71-172-240-74.nwrknj.fios.verizon.net] has joined #minecrafthelp
#1854 [17:36] <me6> Cannot redeem code
#1855 [17:36] <me6> windows
#1856 [17:57] * Aaden [webchat@50-83-58-58.client.mchsi.com] has joined #minecrafthelp
#1857 [17:58] <Aaden> Everytime when trying to log in, I get the error Unable to save download. I googled and it said to delete bytefence antimalware since it might affect loading the game, but I did that and it still doesn't work
#1858 [18:01] * Scott [webchat@142.68.62.78] has joined #minecrafthelp
#1859 [18:01] <Scott> hello
#1860 [18:01] <Aaden> hi
#1861 [18:01] <Scott> is there an admin or someone that can freeze my account?
#1862 [18:02] * Aaden [webchat@50-83-58-58.client.mchsi.com] has quit. (Client Quit)
#1863 [18:02] <Scott> I've had 3 password reset attempts made on my account which I did not request and ive had them sent to my email so someone is tyring to login as me
#1864 [18:06] * ChizzyChoscar [webchat@c-24-0-29-129.hsd1.nj.comcast.net] has joined #minecrafthelp
#1865 [18:06] <ChizzyChoscar> Hello?
#1866 [18:07] <Scott> hi did you see my messages?
#1867 [18:08] <ChizzyChoscar> No.
#1868 [18:08] <ChizzyChoscar> I have a problem.
#1869 [18:08] <Scott> I do too lol
#1870 [18:08] <ChizzyChoscar> OOF
#1871 [18:09] <Scott> someone tried to hack my account by asking for a password reset three times and I want my account frozen lol
#1872 [18:10] <ChizzyChoscar> When I try to login on the browser it works fine. But when I login on the minecraft launcher it says incorrect pass/email
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#1874 [18:20] * Nemesis [webchat@c-75-70-223-11.hsd1.co.comcast.net] has joined #minecrafthelp
#1875 [18:20] <Nemesis> I have an error when launching minecraft about a file being used by another process, I have deleted all antivirus programs and restarted my computer. Nothing is working
#1876 [18:21] * zai [webchat@172.58.172.133] has joined #minecrafthelp
#1877 [18:21] <zai> Hi there, i think my account has been hacked
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#1880 [18:33] * nortinxd [webchat@31.206.26.247] has joined #minecrafthelp
#1881 [18:33] <nortinxd> how do i refund?
#1882 [18:38] * nortinxd [webchat@31.206.26.247] has quit. (Quit: webchat.esper.net)
#1883 [18:42] * Skipper [webchat@184-091-041-224.res.spectrum.com] has joined #minecrafthelp
#1884 [18:44] <Skipper> So I have my username and password correct, and when I click the green button, nothing happens. Even when I toy around with the cookies or refresh the page, nothing happens. What do I do?
#1885 [18:53] * Steepermass1 [webchat@c-66-56-51-184.hsd1.ga.comcast.net] has joined #minecrafthelp
#1886 [18:58] <Steepermass1> I'm not sure what to do about my game crashing repeatedly. I recently purchased the java edition and it goes through the process of preparing the software but once it has the Mojang logo and the initial downloading bar on the screen, it crashes with an error message stating: "Java(TM) Platform SE Binary is not responding". And it also won't let me
#1887 [18:58] <Steepermass1> view the crash report. I've tried different updates and they all crash.
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#1893 [19:22] * Shariq [webchat@cpe-98-144-68-99.wi.res.rr.com] has joined #minecrafthelp
#1894 [19:22] <Shariq> Hi, my problem isn't really a problem, its for a refund
#1895 [19:23] <Shariq> i just bought minecraft realms
#1896 [19:23] <Shariq> but my friends don't like it and don't want to play on it anymore, so i think then it would go to waste
#1897 [19:23] <Shariq> so could I get a refund?
#1898 [19:23] <Shariq> I bought it today so it hasn't been any days since i've had it
#1899 [19:28] * awesomeophem [webchat@pool-108-20-189-150.bstnma.fios.verizon.net] has joined #minecrafthelp
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#1903 [19:30] <awesomeophem> I've been having trouble with logging in to the Minecraft Launcher, and after several attempts, opening and closing, and simply just waiting, I cannot log in. How can I log in successfully?
#1904 [19:36] <Galaxy_2Alex> awesomeophem, Does it happen both on launcher and website?
#1905 [19:37] <awesomeophem> Yes.
#1906 [19:37] <Galaxy_2Alex> Skipper, Does it happen both on the launcher and website?
#1907 [19:37] <Galaxy_2Alex> ??> awesomeophem tools/hjt
#1908 [19:37] <Mightyena> awesomeophem: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1909 [19:37] <Mightyena> awesomeophem: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1910 [19:37] <awesomeophem> Alrighty.
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#1912 [19:42] * Shariq [webchat@cpe-98-144-68-99.wi.res.rr.com] has joined #minecrafthelp
#1913 [19:42] <Shariq> Hi, my problem isn't much of a problem, I want a refund for my realm
#1914 [19:42] <Shariq> I had just bought it today but my friends dont seem to like it, and I think it would go to waste otherwise
#1915 [19:43] <Shariq> so I would like a refund
#1916 [19:43] <Galaxy_2Alex> ??> Shariq account/refund
#1917 [19:43] <Mightyena> Shariq: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#1918 [19:51] <Shariq> oh
#1919 [19:51] * b8con [webchat@199.241.120.72] has joined #minecrafthelp
#1920 [19:52] <b8con> Hi I have reset my password on mine craft but i still can't log in it just does nothing
#1921 [19:52] <Galaxy_2Alex> ??> b8con login/throttle
#1922 [19:52] <Mightyena> b8con: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#1923 [19:52] <Mightyena> b8con: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#1924 [19:53] <b8con> ok thanks
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#1926 [19:56] * ebn [webchat@ip24-170-197-33.ga.at.cox.net] has joined #minecrafthelp
#1927 [19:57] <ebn> looking to recover an ooold premium account name
#1928 [19:57] <Galaxy_2Alex> ebn, Are you the owner of the account?
#1929 [19:58] <ebn> i am
#1930 [19:58] <ebn> ive recently reset the password, and have tried a few guesses on the account name
#1931 [19:58] <ebn> just cant get it migrated
#1932 [19:58] <Galaxy_2Alex> ebn, Contact Mojang with your transaction ID. Absol will give you the information you need for that.
#1933 [19:58] <Galaxy_2Alex> ??> ebn account/trans-id
#1934 [19:58] <Mightyena> ebn: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#1935 [19:58] <Galaxy_2Alex> ??> ebn account/send-email
#1936 [19:58] <Mightyena> ebn: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1937 [19:58] <Mightyena> ebn: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1938 [19:59] <ebn> appreciate y'all
#1939 [20:08] * oropeza [~oropeza@2605:3e80:2d00:10::4a31] has joined #minecrafthelp
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#1945 [20:22] <me6> ??
#1946 [20:29] * justin [webchat@047-025-049-075.res.spectrum.com] has joined #minecrafthelp
#1947 [20:29] <justin> hello?
#1948 [20:29] <justin> hello?
#1949 [20:29] * justin [webchat@047-025-049-075.res.spectrum.com] has left #minecrafthelp
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#1953 [20:53] * ZahnKamm [webchat@IP-944677159.dynamic.medianet-world.de] has joined #minecrafthelp
#1954 [20:53] <ZahnKamm> hello
#1955 [20:54] <ZahnKamm> is anyone there?
#1956 [20:54] <ZahnKamm> my account got stolen... can you help me?
#1957 [20:55] * ZahnKamm [webchat@IP-944677159.dynamic.medianet-world.de] has quit. (Client Quit)
#1958 [20:57] * KevinDamarg45 [webchat@14.21.178.186.static.anycast.cnt-grms.ec] has joined #minecrafthelp
#1959 [20:57] <KevinDamarg45> Hi, i can not enter minecraft
#1960 [20:58] <KevinDamarg45> Minecraft pe
#1961 [20:58] <KevinDamarg45> for iphone
#1962 [20:58] <KevinDamarg45> I just bought it
#1963 [21:00] * Patrick [webchat@83-93-42-249-cable.dk.customer.tdc.net] has joined #minecrafthelp
#1964 [21:00] * Patrick [webchat@83-93-42-249-cable.dk.customer.tdc.net] has quit. (Client Quit)
#1965 [21:01] <KevinDamarg45> #minecrafthelp i can not enter minecraft for iphone
#1966 [21:01] <KevinDamarg45> #minecrafthelp I just bought it
#1967 [21:02] <KevinDamarg45> #minecrafthelp help please
#1968 [21:06] * KevinDamarg45 [webchat@14.21.178.186.static.anycast.cnt-grms.ec] has joined #minecrafthelp
#1969 [21:06] <KevinDamarg45> #minecrafthelp i can not enter minecraft for iphone
#1970 [21:07] <KevinDamarg45> #minecrafthelp I just bought it, but it stays loaded and I can not enter
#1971 [21:07] * Lazy_Turtle [webchat@50.49.110.188] has joined #minecrafthelp
#1972 [21:07] <KevinDamarg45> 3
#1973 [21:07] <KevinDamarg45> #minecrafthelpHelp
#1974 [21:07] <Lazy_Turtle> Hi
#1975 [21:07] <KevinDamarg45> H
#1976 [21:07] <KevinDamarg45> Hi
#1977 [21:07] * JonSmith [webchat@c-76-118-140-6.hsd1.nh.comcast.net] has joined #minecrafthelp
#1978 [21:07] <Lazy_Turtle> So my minecraft launcher is unable to update and keeps giving me an error
#1979 [21:08] <KevinDamarg45> You can help?
#1980 [21:08] <Lazy_Turtle> No i need help
#1981 [21:08] <JonSmith> I keep getting fatal error in the debug log 'Process crashed with exit code -1073741819'
#1982 [21:08] <Lazy_Turtle> Idk if its just not compatible with my laptop anymore
#1983 [21:08] * Rouge [webchat@67-6-163-214.clma.centurylink.net] has joined #minecrafthelp
#1984 [21:09] * Lazy_Turtle [webchat@50.49.110.188] has quit. (Client Quit)
#1985 [21:09] <KevinDamarg45> buy minecraft for iphone, but it remains on the loading screen
#1986 [21:09] <KevinDamarg45> :(
#1987 [21:10] <Rouge> how do i fix minecraft saying my username or password is wrong when i know both my email and password r right?
#1988 [21:10] * Rouge [webchat@67-6-163-214.clma.centurylink.net] has quit. (Client Quit)
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#1991 [21:15] * Lexi [webchat@c-98-228-88-126.hsd1.il.comcast.net] has joined #minecrafthelp
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#1994 [21:17] * CallOutMyName [webchat@c-98-228-88-126.hsd1.il.comcast.net] has joined #minecrafthelp
#1995 [21:18] <CallOutMyName> how do i reactivate my account?
#1996 [21:27] * el_pene_de_dios [webchat@179-38-45-244.speedy.com.ar] has joined #minecrafthelp
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#1998 [21:29] * josh2 [webchat@172.79.104.2] has joined #minecrafthelp
#1999 [21:32] <josh2> I cannot access the top right of the main character menu, i.e. when you hit "E" all the items are there but the top right couple of squares are inaccessible :/ this is happening in all games new and old saves on the official release, current not pre
#2000 [21:37] <josh2> scratch that, new world works but all previous do not and it is just the very most top right inventory square. I've tried dying and picking up whole inventory again and that does not solve issue
#2001 [21:46] * bladness [webchat@qubcpq0339w-lp130-02-70-26-231-126.dsl.bell.ca] has joined #minecrafthelp
#2002 [21:46] <bladness> i cant remember my hotmail to login
#2003 [21:47] * bladness [webchat@qubcpq0339w-lp130-02-70-26-231-126.dsl.bell.ca] has quit. (Client Quit)
#2004 [21:52] * Thistle7 [webchat@104-194-20-222.northland.net] has joined #minecrafthelp
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#2006 [21:55] * Mefis [webchat@ool-4351178e.dyn.optonline.net] has joined #minecrafthelp
#2007 [21:56] <Mefis> I bought the incorrect version of Minecraft, is there any possible way to correct this error?
#2008 [21:57] * Thistle1 [webchat@104-194-20-222.northland.net] has joined #minecrafthelp
#2009 [21:59] * L [webchat@108-241-53-174.lightspeed.mssnks.sbcglobal.net] has joined #minecrafthelp
#2010 [22:00] * Demp [webchat@dsl-187-192-39-135-dyn.prod-infinitum.com.mx] has joined #minecrafthelp
#2011 [22:00] <Thistle1> Hello, I have been having alot of issues with minecraft recently. For the past few days, I could not log into minecraft in the launcher or website. Only mojang will keep me logged in. When I try to log in on the launcher,it says the credentials are incorrect, and when I try to log into the website, nothing happens. I inspected the login button on t
#2012 [22:00] <Thistle1> he website to look at the consol, and I noticed I am getting 401 and 403 errors, and when I try to change my password, I get a 405 error. I don't know what else to do at this point.
#2013 [22:00] * Demp [webchat@dsl-187-192-39-135-dyn.prod-infinitum.com.mx] has quit. (Client Quit)
#2014 [22:02] <L> Minecraft on new iPad with updates, plenty of storage/ memory is freezing when I open app. I can not play- go to setting etc. I have powered iPad off and turned on. Strong WiFi. This
#2015 [22:03] * FranciscoS [webchat@dsl-189-253-79-48-dyn.prod-infinitum.com.mx] has joined #minecrafthelp
#2016 [22:03] <FranciscoS> Hi
#2017 [22:03] <FranciscoS> Is there somebody???
#2018 [22:03] * FranciscoS [webchat@dsl-189-253-79-48-dyn.prod-infinitum.com.mx] has quit. (Client Quit)
#2019 [22:05] <L> minecraft on my sons iPad freezes when we open app- we can not play, go to settings etc. iPad is 1 yr old with more then enough storage/ memory. We are not running any other apps. Strong WiFi. Xbox privacy settings are on allow. I have powered iPad off and turned on. I do not know what to do. Please help when you have the time. I really appreciate
#2020 [22:05] <L> it!
#2021 [22:16] * A [webchat@050-090-176-110.res.spectrum.com] has joined #minecrafthelp
#2022 [22:17] <A> Hello there! I have an issue, I don’t know my security questions and my email is no longer Ava
#2023 [22:17] <A> ^avalible
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#2026 [22:43] * Zonafer [webchat@S01069050ca616813.cg.shawcable.net] has joined #minecrafthelp
#2027 [22:43] <Zonafer> Hello?
#2028 [22:44] <Zonafer> So my game's been crashing for quite a while now
#2029 [22:44] <Zonafer> It randomly freezes, then says 'crashed with exit code -1073740791' in the debug log
#2030 [22:45] <Zonafer> I haven't been able to find a fix yet
#2031 [22:46] * Mightyena [~Bot@va1.ae97.net] has joined #minecrafthelp
#2032 [22:47] <GreyVulpine> Zonafer - https://bugs.mojang.com/browse/MC-112780
#2033 [22:49] <Zonafer> yeah but
#2034 [22:49] <Zonafer> I'm using 430.86
#2035 [22:49] <Zonafer> The latest version
#2036 [22:50] <Zonafer> I have a GTX 1050 with driver version 430.86
#2037 [22:50] <GreyVulpine> Try an older driver version?
#2038 [22:50] <Zonafer> I have
#2039 [22:52] <GreyVulpine> Have you tried updating your operating system?
#2040 [22:53] <GreyVulpine> Are there any windows updates?
#2041 [22:53] <Zonafer> I tried both Windows 10 1803 and 1903
#2042 [22:53] <Zonafer> I just reinstalled Windows yesterday
#2043 [22:55] <GreyVulpine> Hmm. Try a repair of your video drivers? Download the nvidia driver, use the advanced option of installing to get to the "Clean install" option
#2044 [22:56] <Zonafer> I did
#2045 [22:56] <Zonafer> I also can't use the version I downloaded from the website
#2046 [22:56] <Zonafer> It turned me away telling me to use GeForce Experience to run an update
#2047 [22:58] <GreyVulpine> Hmm, I'm not sure then.
#2048 [22:59] <Zonafer> I tried using different Java versions as well
#2049 [22:59] <Zonafer> 8u202, 8u211 and 8u212
#2050 [23:00] * Abdullah_M3 [webchat@129.208.3.60] has joined #minecrafthelp
#2051 [23:00] <Abdullah_M3> I have problem
#2052 [23:01] <Zonafer> ?
#2053 [23:01] <Abdullah_M3> unable to update the minecraft naitve launcher
#2054 [23:02] <Mefis> I bought the incorrect version of Minecraft, is there any possible way to correct this error?
#2055 [23:03] <Zonafer> Mefis how so?
#2056 [23:03] <Zonafer> what do you mean by "wrong version"?
#2057 [23:03] * iamwanted [webchat@176.205.150.159] has joined #minecrafthelp
#2058 [23:04] <iamwanted> hi
#2059 [23:05] <Zonafer> hey
#2060 [23:05] <Abdullah_M3> my problem is <unable to update the Minecraft Native Launcher
#2061 [23:05] <iamwanted> i cant get the email for the forget password i tried everything i see the helps and didint works
#2062 [23:06] <Mefis> Wanted Windows 10 version got Java edition
#2063 [23:07] <Abdullah_M3> يا شباب ابي حل
#2064 [23:07] <Abdullah_M3> لمشكلتي
#2065 [23:09] <Abdullah_M3> hello
#2066 [23:10] <Zonafer> Mefis Windows 10 is included with Java
#2067 [23:10] * iamwanted [webchat@176.205.150.159] has quit. (Quit: webchat.esper.net)
#2068 [23:10] <Zonafer> iamwanted https://help.mojang.com/
#2069 [23:11] <Abdullah_M3> do you no how to fix it
#2070 [23:12] * jack [webchat@99-83-25-0.lightspeed.nsvltn.sbcglobal.net] has joined #minecrafthelp
#2071 [23:13] <jack> hi i was wanting to get a refund on the minecraft edition i just purchased today]
#2072 [23:13] * jack is now known as Guest70928
#2073 [23:13] <Abdullah_M3> my problem is <unable to update the Minecraft Native Launcher
#2074 [23:13] <Guest70928> hi i was wanting to get a refund on the minecraft edition i just purchased today
#2075 [23:14] <Abdullah_M3> my problem is <unable to update the Minecraft Native Launcher
#2076 [23:14] <Guest70928> hi i was wanting to get a refund on the minecraft edition i just purchased today
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#2078 [23:15] * jacksmith [webchat@99-83-25-0.lightspeed.nsvltn.sbcglobal.net] has joined #minecrafthelp
#2079 [23:15] <Abdullah_M3> my problem is <unable to update the Minecraft Native Launcher
#2080 [23:15] <jacksmith> i need hekp
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#2082 [23:16] <Abdullah_M3> my problem is <unable to update the Minecraft Native Launcher
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#2086 [23:26] <bob> I'm having trouble buying a Minecraft Realm it keeps saying check credit card or error please try again later even though I know the credit card information is right please help!
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#2088 [23:30] <Shmekles> im having trouble logging in thay said wait 30mins - 1hs and i did then they said wait 24hs and its beens almost 30hs now
#2089 [23:31] <DWRElliot> Hello, so anytime I try to run Minecraft, it just shows my desktop with no graphics. Sound still works, just no graphics. It doesn't crash or anything, and I can interact with the screen (i.e when I click on spots it makes the click noise) I just cannot see the actual game. Many thanks for any help.
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#2092 [23:37] <NODER> my minecraft wont launch when i click play frim the launcher it says "java se binary is not responding"
#2093 [23:37] <NODER> idk how to fix
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#2096 [23:40] <bob> please help!
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#2100 [23:45] <Ninja6115> I have an old account, Username: Ninja6115 Pass: shaw31 i dont remember the old email so i cant migrate
#2101 [23:46] <Lord_Ralex> This is a public chatroom
#2102 [23:46] <Ninja6115> Cool
#2103 [23:46] <Lord_Ralex> ??> Ninja6115 mojang/email
#2104 [23:46] <Mightyena> Ninja6115: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#2105 [23:46] <Mightyena> Ninja6115: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#2106 [23:47] <k7> I'm having trouble buying a Minecraft Realm it keeps saying check credit card or error please try again later even though I know the credit card information is right please help!
#2107 [23:47] <NODER> "java se binary is not responding" anyone know a fix?
#2108 [23:48] <NODER> cant launch game
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#2112 [23:52] <asd> I have tried to log in to my minecraft account and its says make sure you are online, and try again. im not sure how to fix this
#2113 [23:53] <bradyrj> i need help i need to reset my password but i cant recive any reset password emails
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#2116 [23:59] <Mefis> any chance I can get a refund for the Java Edition? I wanted the one for Windows 10/Xbox One/etc.