#1 [00:01] <k7> no
#2 [00:02] <bradyrj> i need help i need to reset my password but i cant recive any reset password emails
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#10 [00:17] <huey> hello?
#11 [00:28] * Eltz [webchat@c-73-241-23-165.hsd1.ca.comcast.net] has joined #minecrafthelp
#12 [00:32] <Eltz> Once in a while I will go to open up the minecraft launcher and it will say enter your login information. When I go to my notes and find my password and enter it, it says its wrong. I will reset it and right the new one down. Then the next time I try to login a few weeks later, it says it's incorrect even though I know 100% that it is correct. Th
#13 [00:32] <Eltz> is has been happening for a couple months now. Any advice?
#14 [00:50] * ImNova [webchat@c-71-194-151-88.hsd1.il.comcast.net] has joined #minecrafthelp
#15 [00:50] <ImNova> hello
#16 [00:51] <ImNova> im having issues changing my resource pack
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#18 [00:58] * makaylin [webchat@ip72-197-107-208.sd.sd.cox.net] has joined #minecrafthelp
#19 [00:58] <makaylin> hello
#20 [00:59] <makaylin> So i don't have access to an old email.. how do i change it?
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#27 [02:09] <JanhaviStartup> I have purchased Minecraft Java edition. Instead , now ,I came to know I should have Minecraft ( Win 10 ) to work with Tyner behavior editor and Tynker workshop. Kindly assist . I cannot pay more now for Minecraft ( win 10 ). I want to learn all of Tynker features for Minecraft. Currently Mods coded in Tynker are not reflected back in Minecraft
#28 [02:09] <JanhaviStartup> Java for me.
#29 [02:24] * akhoosal [webchat@cpe-144-136-22-104.rjui-cr-102.win.vic.bigpond.net.au] has joined #minecrafthelp
#30 [02:25] <akhoosal> I can log into my account, when I say forgot password no email is sent. I have my transaction I.D if needed
#31 [02:25] <akhoosal> cant*
#32 [02:26] * akhoosal [webchat@cpe-144-136-22-104.rjui-cr-102.win.vic.bigpond.net.au] has quit. (Client Quit)
#33 [02:35] * Jojo [webchat@cpe-72-225-51-221.rochester.res.rr.com] has joined #minecrafthelp
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#35 [02:40] * brian [webchat@60.51.80.95] has joined #minecrafthelp
#36 [02:41] <brian> I want to buy minecraft, but mojang want to verify my account, I checked my junk mail folder and nothing showed up
#37 [02:42] * D_Rainey [webchat@static.belong.com.au] has joined #minecrafthelp
#38 [02:44] <brian> help?
#39 [02:44] <D_Rainey> I am facing "failed authentication to minecraft.net" response when i try to join servers
#40 [02:45] <D_Rainey> How can i fix this?
#41 [02:45] <brian> but mojng want to verify my account first, or i can't buy minecraft
#42 [02:46] <D_Rainey> what?
#43 [02:46] <brian> ill take a picture ok?
#44 [02:47] <D_Rainey> oh are you looking for help?
#45 [02:47] <D_Rainey> i am too
#46 [02:48] <brian> wait
#47 [02:48] <D_Rainey> this is a public chat room
#48 [02:49] <brian> you have the same issue i am?
#49 [02:49] <brian> https://ibb.co/sbzj2D2
#50 [02:49] <brian> here
#51 [02:50] <brian> it's want to verify my account, but nothing came to email
#52 [02:52] <D_Rainey> no i don't have that issue
#53 [02:53] <brian> so do you know how to solve this problem?
#54 [02:54] <D_Rainey> check junk mail?
#55 [02:54] <brian> i did checked
#56 [02:55] <brian> i sent email help to mojang email site and the auto bot respone to my email?
#57 [02:55] <brian> but i can't do a verifycation one?
#58 [02:57] <D_Rainey> weird sorry i dont know.
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#60 [02:58] <MTD> henlo
#61 [02:59] * yeeet [webchat@212.23.242.131] has joined #minecrafthelp
#62 [02:59] <MTD> i'm trying to get inf-20100313 to work
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#64 [02:59] * brian [webchat@60.51.80.95] has quit. (Quit: webchat.esper.net)
#65 [03:00] <MTD> it dies with java.lang.IllegalArgumentException: Comparison method violates its general contract!
#66 [03:04] * MaxWSG [webchat@ip-116-251-203-83.kinect.net.nz] has joined #minecrafthelp
#67 [03:04] * JanhaviStartup [webchat@106.200.96.177] has quit. (Quit: webchat.esper.net)
#68 [03:07] <MaxWSG> So i have this weird thing that i logged out of my minecraft launcher and i can't login to minecraft.net on my computer but if i log in on my phone its perfectly fine. whenever i try put in the correct information into minecraft.net nothing happens not even a this password is invalid sign doesn't log in or anything. and whenever i try to login to t
#69 [03:07] <MaxWSG> he launcher it always just says invalid password/username when i know for a fact its the right information what should i do?
#70 [03:14] * LustigCoder13 [webchat@0544ef60.skybroadband.com] has joined #minecrafthelp
#71 [03:14] * LustigCoder13 [webchat@0544ef60.skybroadband.com] has quit. (Client Quit)
#72 [03:32] * Gowa [webchat@host109-145-102-178.range109-145.btcentralplus.com] has joined #minecrafthelp
#73 [03:34] <Gowa> Hey my minecraft isn't coming with the resource packs folder and I have tried uninstalling and reinstalling
#74 [03:37] * Matt7 [webchat@c-24-0-2-194.hsd1.nj.comcast.net] has joined #minecrafthelp
#75 [03:38] * Lydia [webchat@n1-40-71-70.bla1.nsw.optusnet.com.au] has joined #minecrafthelp
#76 [03:38] <Lydia> Hello?
#77 [03:38] <Matt7> Hi, I just had a quick question if there was any way to find out what email I used for my account without contacting support
#78 [03:39] <Lydia> I am trying to access an account that is about 10 years old. I cant remember the security questions so I want to reset them but when the mail is sent to my address it doesnt turn up?
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#85 [04:20] * MaxWSG [webchat@ip-116-251-203-83.kinect.net.nz] has quit. (Quit: webchat.esper.net)
#86 [04:20] <mudderfugger> cant login, dont have acces to my email any more
#87 [04:22] <mudderfugger> hello
#88 [04:25] <mudderfugger> email was byronmackay@restaurantstrategies.ca but no longer have access to this email any more
#89 [04:26] <mudderfugger> pls help :(
#90 [04:27] <mudderfugger> can we pls reset email to bmackai@hotmail.com
#91 [04:30] * stickybone [webchat@bb42-61-174-79.singnet.com.sg] has joined #minecrafthelp
#92 [04:31] <stickybone> my Minecraft failed to download and is unable to save download
#93 [04:32] <mudderfugger> what?
#94 [04:32] * Bence [webchat@254C215E.nat.pool.telekom.hu] has joined #minecrafthelp
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#97 [04:33] <stickybone> I need help with downloading my minecraft
#98 [04:33] * Bence [webchat@254C215E.nat.pool.telekom.hu] has joined #minecrafthelp
#99 [04:33] <stickybone> my computer does not have bytefence but still is unable to save download
#100 [04:33] <mudderfugger> what is your username please
#101 [04:34] * yes [webchat@94.249.x.33.go.com.jo] has joined #minecrafthelp
#102 [04:34] <yes> hello
#103 [04:34] <yes> when i try to change my email theytell me i have to contact customer support
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#105 [04:36] * Bence [webchat@254C215E.nat.pool.telekom.hu] has quit. (Client Quit)
#106 [04:36] <mudderfugger> stickybone, what is your email so we can help please
#107 [04:36] <mudderfugger> stickybone, what is your email so we can help please
#108 [04:38] * mudderfugger [webchat@S010670037ed00d64.cg.shawcable.net] has left #minecrafthelp
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#111 [04:50] * rafa27 [webchat@242.146.127.176.dynamic.wline.res.cust.swisscom.ch] has joined #minecrafthelp
#112 [04:51] <rafa27> i can not log into the mincraft account if i click on log in no new window pops ou so i con go on it simply stays on the page
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#115 [04:55] * Absol kicked cocksucker from #minecrafthelp (Reason: ocksucker :Keep it civilized, you are just a human being)
#116 [04:57] * need_help [webchat@cpe-124-184-232-200.vb02.vic.asp.telstra.net] has joined #minecrafthelp
#117 [04:57] <need_help> i cant log in on my pc
#118 [05:12] * TheCrazyDucks [webchat@bzq-79-182-128-84.red.bezeqint.net] has joined #minecrafthelp
#119 [05:14] <TheCrazyDucks> Minecraft uses more than 150% of cpu. and sometimes even 300% and my minecraft isn't moded this causes my Mac to slow down and overheat
#120 [05:23] * drew [webchat@101-100-129-58.myrepublic.co.nz] has joined #minecrafthelp
#121 [05:23] <drew> Hey, i think my account is being locked out and i can't log in despite changing password etc
#122 [05:24] <drew> i've sent an email to mojang, and i've tried waiting 24hrs etc but i just want to play
#123 [05:28] * drew [webchat@101-100-129-58.myrepublic.co.nz] has quit. (Quit: webchat.esper.net)
#124 [05:42] * TheCrazyDucks [webchat@bzq-79-182-128-84.red.bezeqint.net] has joined #minecrafthelp
#125 [05:52] * Romet [webchat@86-110-35-149.levikom.ee] has joined #minecrafthelp
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#127 [05:56] * Robin [webchat@ipservice-092-217-189-194.092.217.pools.vodafone-ip.de] has joined #minecrafthelp
#128 [05:56] * starplasam626 [webchat@112.204.238.222.pldt.net] has joined #minecrafthelp
#129 [05:58] <starplasam626> Hi, is it possible to verify my card through here? I've been having issues purchasing an account for a friend through my debit card and i've tried the solutions in the support website and I submitted a ticket to support and the automated message led me here.
#130 [05:59] <Robin> Hello there, I have purchased minecraft about 6 years ago and played for some time on my laptop. I want to pick up the game again but cannot seem to remember my login data. When clicking *Forgot Password* and entering my email, I don't get a response. However I am pretty sure I used the correct email since I found old Mojang mails in the mailbox. I
#131 [05:59] <Robin> s there something I can do?
#132 [05:59] * clarjon1 [~clarjon1@23-248-49-200.tpia.execulink.com] has quit. (Ping timeout: 190 seconds)
#133 [06:00] <TheCrazyDucks> @Andrio do you have a discord server?
#134 [06:20] * Drcrafti10 [webchat@77-255-51-120.adsl.inetia.pl] has joined #minecrafthelp
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#139 [06:25] * IRePerI [webchat@112.159.76.111] has joined #minecrafthelp
#140 [06:27] <IRePerI> I used to play a game with Minecraft Java Edition, but I was going to log back into my account now, but I have to consolidate my account, but it's not integrated.
#141 [06:42] * starplasam626 [webchat@112.204.238.222.pldt.net] has quit. (Quit: webchat.esper.net)
#142 [06:42] * Tatiana [webchat@193.92.31.63.dsl.dynv6.forthnet.gr] has joined #minecrafthelp
#143 [06:43] <Tatiana> hello
#144 [06:45] <Tatiana> i used to download minecraft PE, i had it on my phone and i was playing like hour ago, i delete it because i wanted to dowload annother version (from chrome) so i did, but it didn't download, it says " the application didn't downloaded" like all the time i tried, i tried another sites, another version and even the version i had an hour ago that i d
#145 [06:45] <Tatiana> elete it...
#146 [07:06] * Perascabal [webchat@dslb-188-109-151-127.188.109.pools.vodafone-ip.de] has joined #minecrafthelp
#147 [07:07] <Perascabal> hello. can someone help me pls? i bought minecraft above the microsoft store and now i still have to buy it to "activate" my account
#148 [07:11] * Wautertje [webchat@d51A4441E.access.telenet.be] has joined #minecrafthelp
#149 [07:11] <Wautertje> I cant see my own or others skin, but others see mine.
#150 [07:11] <Wautertje> Everyone is a steve
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#153 [07:22] * mart [webchat@217-63-251-16.cable.dynamic.v4.ziggo.nl] has joined #minecrafthelp
#154 [07:24] <mart> Hello, i purchased minecraft a few years, now i want to download it again, after nog playing for 5 years. I still have my purchase and order number but mojang does not recognize my mailadress
#155 [07:27] * mart [webchat@217-63-251-16.cable.dynamic.v4.ziggo.nl] has quit. (Client Quit)
#156 [07:32] * Robin [webchat@ipservice-092-217-189-194.092.217.pools.vodafone-ip.de] has quit. (Quit: webchat.esper.net)
#157 [07:35] * TightKitty [webchat@84-222-149-42.adsl-wholesale.clienti.tiscali.it] has joined #minecrafthelp
#158 [07:35] <TightKitty> help
#159 [07:36] <Greymagic27> TightKitty, Hello. What's the issue?
#160 [07:36] <TightKitty> i haven't access to my email, i don't remember security question, i changed credit card, what i have to do?
#161 [07:37] <Greymagic27> ??> TightKitty account/send-email
#162 [07:37] <Mightyena> TightKitty: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#163 [07:37] <Mightyena> TightKitty: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#164 [07:39] <TightKitty> i don't have transaction id this is the problem
#165 [07:39] <TightKitty> What can i do please help
#166 [07:40] * xJerppa [webchat@37-219-121-206.nat.bb.dnainternet.fi] has joined #minecrafthelp
#167 [07:40] <xJerppa> Process crashed with exit code -805306369, what does this mean
#168 [07:41] <Greymagic27> ??> TightKitty account/trans-id
#169 [07:41] <Mightyena> TightKitty: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#170 [07:41] <Greymagic27> ??> xJerppa av/adwcleaner
#171 [07:41] <Mightyena> xJerppa: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#172 [07:41] <Mightyena> xJerppa: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#173 [07:42] * xJerppa [webchat@37-219-121-206.nat.bb.dnainternet.fi] has quit. (Client Quit)
#174 [07:42] <TightKitty> What can i doooo!!!???
#175 [07:42] <TightKitty> :(
#176 [07:42] <Greymagic27> TightKitty, You need to email mojang with as much information as you can
#177 [07:43] <TightKitty> already done but they don't respond to me
#178 [07:44] <Greymagic27> TightKitty, Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: https://help.mojang.com/customer/portal/articles/359446
#179 [07:44] <TightKitty> ok
#180 [07:50] * Perascabal [webchat@dslb-188-109-151-127.188.109.pools.vodafone-ip.de] has quit. (Quit: webchat.esper.net)
#181 [07:58] * iTz_Y0usef [webchat@host-197.53.178.113.tedata.net] has joined #minecrafthelp
#182 [07:59] * mightymushr000m [webchat@cpe-101-165-120-22.wwui-cr-002.cha.qld.bigpond.net.au] has joined #minecrafthelp
#183 [08:00] <mightymushr000m> hello
#184 [08:00] <iTz_Y0usef> https://paste.gg/p/anonymous/9ae3094b4a9b437ab2fcf278348d0cec/files/547fe26a8d43434599e0c3f9e3105685/raw
#185 [08:07] * Batfloman [webchat@p2E527A3F.dip0.t-ipconnect.de] has joined #minecrafthelp
#186 [08:07] <Batfloman> help
#187 [08:08] * Batfloman [webchat@p2E527A3F.dip0.t-ipconnect.de] has quit. (Client Quit)
#188 [08:11] * Gio [webchat@ip59-252-208-87.adsl2.static.versatel.nl] has joined #minecrafthelp
#189 [08:11] <Gio> Hello
#190 [08:12] <Gio> I have a issue
#191 [08:12] <Gio> What do i need to do with this bug?: io.netty.channel.abstractchannel$annotatedconnectexception connection refused no further information
#192 [08:14] * pkfan [webchat@c80-217-182-98.bredband.comhem.se] has joined #minecrafthelp
#193 [08:15] * BigGandalf [webchat@202-7-192-178.static.tpgi.com.au] has joined #minecrafthelp
#194 [08:15] <pkfan> hey what can I do when my email got blocked so cant ask for them to change my pass
#195 [08:16] <BigGandalf> hey i cant log into the launcher or website
#196 [08:16] <BigGandalf> i can only log in to mojang website
#197 [08:16] * pkfan [webchat@c80-217-182-98.bredband.comhem.se] has quit. (Client Quit)
#198 [08:18] * Gio [webchat@ip59-252-208-87.adsl2.static.versatel.nl] has quit. (Quit: webchat.esper.net)
#199 [08:18] <Greymagic27> mightymushr000m, Hey, How can we help?
#200 [08:18] <Greymagic27> ??> iTz_Y0usef account/send-email
#201 [08:18] <Mightyena> iTz_Y0usef: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#202 [08:18] <Mightyena> iTz_Y0usef: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#203 [08:18] <Greymagic27> ??> BigGandalf tools/hjt
#204 [08:18] <Mightyena> BigGandalf: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#205 [08:18] <Mightyena> BigGandalf: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#206 [08:21] * Juva123 [webchat@mobile-access-6df02f-13.dhcp.inet.fi] has joined #minecrafthelp
#207 [08:22] <BigGandalf> how would this help grey?
#208 [08:22] <Greymagic27> BigGandalf, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information.
#209 [08:22] * Blake [webchat@199.47.48.41] has joined #minecrafthelp
#210 [08:22] <Juva123> Hey, when i try to connect to minecraft.net, i get an error message in chrome saying: Access to fetch at 'https://authserver.mojang.com/authenticate' from origin 'https://my.minecraft.net' has been blocked by CORS policy: Response to preflight request doesn't pass access control check: No 'Access-Control-Allow-Origin' header is present on the reque
#211 [08:22] <Juva123> sted resource. If an opaque response serves your needs, set the request's mode to 'no-cors' to fetch the resource with CORS disabled.
#212 [08:23] <BigGandalf> https://paste.ubuntu.com/p/gRYGNKFg9T/
#213 [08:23] <BigGandalf> there u go grey
#214 [08:23] * Blake [webchat@199.47.48.41] has quit. (Client Quit)
#215 [08:23] <Greymagic27> ??> BigGandalf win/hosts/edit
#216 [08:23] <Mightyena> BigGandalf: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#217 [08:23] <Mightyena> BigGandalf: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#218 [08:23] <Greymagic27> BigGandalf, Remove any entry containing the word mojang
#219 [08:23] <Greymagic27> Juva123, Hey. Could you try another browser?
#220 [08:24] <Juva123> Sure just wait a sec
#221 [08:25] * Schilling [webchat@199.47.48.41] has joined #minecrafthelp
#222 [08:25] <BigGandalf> dop i remove the whole line
#223 [08:25] <BigGandalf> or just mojang
#224 [08:25] <Greymagic27> BigGandalf, The whole line
#225 [08:25] <Juva123> I tried on edge but i can't login there either
#226 [08:25] <BigGandalf> done
#227 [08:26] <BigGandalf> got in thanks
#228 [08:26] <Greymagic27> BigGandalf, Before you go
#229 [08:26] <Greymagic27> You need to change your minecraft password
#230 [08:27] <BigGandalf> whys that
#231 [08:27] <Greymagic27> BigGandalf, By using McLeaks you've given your account details away to other people using the tool
#232 [08:28] <Greymagic27> Juva123, This issue is tipping to a PC side issue rather than minecraft. If you're willing to wait another volunteer may know something about this
#233 [08:28] <Schilling> my launcher won't update, it goes through 3 progress bars fully and then says "could not update native launcher" and this has happened for 1 full night now, though i have a bad internet, and i have to usb tether my computer, but i wont go into detail unless you tell me too.
#234 [08:28] <Juva123> Sure
#235 [08:28] <Greymagic27> ??> Schilling tools/hjt
#236 [08:28] <Mightyena> Schilling: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#237 [08:28] <Mightyena> Schilling: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#238 [08:28] <BigGandalf> oh ok thankyou
#239 [08:29] * AceInTheShadows [webchat@5e028d33.bb.sky.com] has joined #minecrafthelp
#240 [08:30] <Schilling> is that needed for a launcher update to work, it might be im using a data hotspot at a low reception place
#241 [08:30] <Greymagic27> Schilling, That is a possible cause, but I would like to be sure that nothing on your PC is causing the issue. HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information.
#242 [08:30] <AceInTheShadows> My name got changed during an account hack, I can't wait 30 days for a name change or I will get banned on my main server I play on and the email support is useless and running nearly 2 months behind. What can I do?
#243 [08:30] <Greymagic27> AceInTheShadows, You will need to wait for a reply from mojang
#244 [08:31] <Greymagic27> Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: https://help.mojang.com/customer/portal/articles/359446
#245 [08:31] <AceInTheShadows> Yes, as I said, 2 months, which is quite frankly a joke.
#246 [08:32] <AceInTheShadows> So because of an account hack I can't play on my main server for a month? That's ridiculous. An account hack should get a name change.
#247 [08:32] <Schilling> 0 things have ever been downloaded by this by itself. most things were download through a phone and then transfered to the PC, and nothing has ever asked for administrator
#248 [08:32] <Schilling> besides roblox.
#249 [08:32] <Greymagic27> Schilling, You don't need to run it as administrator if you don't want to
#250 [08:34] <AceInTheShadows> Two months behind isn't just a sickness or staffing issue. That is not caring about customer help, you hire more people for the demand.
#251 [08:34] <Schilling> i have a picture saved of what happens
#252 [08:35] * Schilling [webchat@199.47.48.41] has quit. (Quit: webchat.esper.net)
#253 [08:36] <AceInTheShadows> This is an actual joke, if they are leaving customer service to volunteers they clearly don't care.
#254 [08:36] * Junior [webchat@pool-173-69-161-232.bltmmd.fios.verizon.net] has joined #minecrafthelp
#255 [08:37] <Junior> I am not able to login can I please get help
#256 [08:38] <Juva123> I too need help with that...
#257 [08:40] * Junior [webchat@pool-173-69-161-232.bltmmd.fios.verizon.net] has quit. (Client Quit)
#258 [08:42] * Lord_of_Life [~Lord@46.217.157.248] has joined #minecrafthelp
#259 [08:44] * Lord_of_Life_ [~Lord@77.28.172.6] has quit. (Ping timeout: 190 seconds)
#260 [08:49] * IRePerI [webchat@112.159.76.111] has quit. (Quit: webchat.esper.net)
#261 [08:51] * Nick [webchat@aa089.lockharding.com] has joined #minecrafthelp
#262 [08:51] * Nick is now known as Guest18628
#263 [08:51] <Guest18628> hello?
#264 [08:51] <Juva123> Hey
#265 [08:52] <Guest18628> I've been having problems logging in to my account
#266 [08:53] <Juva123> Same
#267 [08:54] <Guest18628> everytime it says "invalid username or password" but ive changed my password and waited for days and still cant get in
#268 [08:54] <Juva123> I just get a weird error message instead
#269 [08:57] * Baktus_79 [~Baktus_@ti0018a400-5697.bb.online.no] has joined #minecrafthelp
#270 [09:04] * iTz_Y0usef [webchat@host-197.53.178.113.tedata.net] has quit. (Quit: webchat.esper.net)
#271 [09:07] <Greymagic27> ??> Guest18628 tools/hjt
#272 [09:07] <Mightyena> Guest18628: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#273 [09:07] <Mightyena> Guest18628: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#274 [09:07] <Greymagic27> Juva123, If you're getting the same or a similar message please follow those steps as well :)
#275 [09:07] * IAmSos [webchat@112.222-245-81.adsl-dyn.isp.belgacom.be] has joined #minecrafthelp
#276 [09:08] <IAmSos> i can't log in, since i lost access to the account it was made on
#277 [09:08] <Juva123> Im not getting any message. Just that error from chrome
#278 [09:08] * IAmSos [webchat@112.222-245-81.adsl-dyn.isp.belgacom.be] has quit. (Client Quit)
#279 [09:10] * mightymushr000m [webchat@cpe-101-165-120-22.wwui-cr-002.cha.qld.bigpond.net.au] has quit. (Quit: webchat.esper.net)
#280 [09:10] * orville1000 [webchat@176.22.117.57] has joined #minecrafthelp
#281 [09:12] <orville1000> https://paste.gg/p/anonymous/d0e741d1c64b4b1388d09474a1b999f0
#282 [09:12] * Memphisrain [webchat@aftr-62-216-200-83.dynamic.mnet-online.de] has joined #minecrafthelp
#283 [09:13] <Greymagic27> ??> orville1000 tools/hjt
#284 [09:13] <Mightyena> orville1000: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#285 [09:13] <Mightyena> orville1000: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#286 [09:13] <Memphisrain> Hi mein Name ist Patrick Gübert und ich habe einen ACC mit dem ich mich nicht mehr einlogen kann
#287 [09:14] <Greymagic27> Memphisrain, Hey. Could you write that in english?
#288 [09:15] * Memphisrain [webchat@aftr-62-216-200-83.dynamic.mnet-online.de] has quit. (Client Quit)
#289 [09:16] * Jesper1 [webchat@ua-85-228-226-91.bbcust.telenor.se] has joined #minecrafthelp
#290 [09:16] * Jesper1 [webchat@ua-85-228-226-91.bbcust.telenor.se] has quit. (Client Quit)
#291 [09:16] <orville1000> https://paste.ubuntu.com/p/Kk7bRv8bf2/
#292 [09:16] <Greymagic27> Remove hamachi and windscribe
#293 [09:16] <Greymagic27> Then follow these steps
#294 [09:16] <Greymagic27> ??> orville1000 av/mcafee/uninstall
#295 [09:17] <Mightyena> orville1000: To completely uninstall McAfee products, download and run the MCPR Tool found under Step 2 here: https://service.mcafee.com/FAQDocument.aspx?id=TS101331
#296 [09:19] * ash [webchat@dhcp-077-250-045-087.chello.nl] has joined #minecrafthelp
#297 [09:19] <ash> hello
#298 [09:20] <ash> if i want to launch minecraft it says minecraft doesn't reponds
#299 [09:20] * orville1000 [webchat@176.22.117.57] has joined #minecrafthelp
#300 [09:21] * Jack [webchat@146-241-233-133.dyn.eolo.it] has joined #minecrafthelp
#301 [09:21] * Jack is now known as Guest40797
#302 [09:21] * Jack is now known as Guest40797
#303 [09:22] * ash [webchat@dhcp-077-250-045-087.chello.nl] has left #minecrafthelp
#304 [09:22] <orville1000> Ok i tried uninstalling mcafee,windscribe and hmachi and minecraft still wont connect
#305 [09:22] * Guest40797 [webchat@146-241-233-133.dyn.eolo.it] has quit. (Client Quit)
#306 [09:23] * FD [webchat@dD5775715.access.telenet.be] has joined #minecrafthelp
#307 [09:23] <FD> i'm trying to sign up but i didn't get a vertification code, what can i do?
#308 [09:27] * Kupciszek [webchat@109.231.32.230.koba.pl] has joined #minecrafthelp
#309 [09:28] <Kupciszek> why is my minecraft realm lagging so freaking hard ?
#310 [09:29] <orville1000> https://paste.gg/p/anonymous/d0e741d1c64b4b1388d09474a1b999f0
#311 [09:30] * Karliboi1337 [webchat@host-95-192-209-229.mobileonline.telia.com] has joined #minecrafthelp
#312 [09:30] <Karliboi1337> hi
#313 [09:32] * FD [webchat@dD5775715.access.telenet.be] has quit. (Quit: webchat.esper.net)
#314 [09:33] <Karliboi1337> i Need help with my game because it says that Java is crashing everytime i´m entering a world. I have tried to download the latest Java edition but it is not helping. Do i need a specific Java update or is it my minecraft it us wrong with? Please help!
#315 [09:33] * ash [webchat@dhcp-077-250-045-087.chello.nl] has joined #minecrafthelp
#316 [09:33] <ash> if i click on the minecraft launcher play it doesn't load minecraft
#317 [09:34] <ash> i tried to restart my computer
#318 [09:34] <Juva123> Im not a professional but have you tried uninstalling mods ect?
#319 [09:34] <ash> i just got the game
#320 [09:34] <ash> i don't have any mods
#321 [09:35] <ash> i reinstalled the game
#322 [09:35] <Karliboi1337> i did that too
#323 [09:35] <ash> and it didn't work
#324 [09:35] <Karliboi1337> i also dont have any mods
#325 [09:36] <ash> it says: minecraft doesn't respond
#326 [09:36] <ash> i tried almost everything
#327 [09:36] <Karliboi1337> For me it says that Java doesn´t respond
#328 [09:36] <ash> i really want to play minecarft
#329 [09:36] <Karliboi1337> same
#330 [09:37] <Karliboi1337> is there any profesional avalible? :/
#331 [09:37] * Ian [webchat@host81-155-23-40.range81-155.btcentralplus.com] has joined #minecrafthelp
#332 [09:38] <ash> i also tried to play another version 1.14.2
#333 [09:38] <orville1000> Ok so when i open minecraft launcher it says on top left that is it not connected even when i try refeshing but when i use my VPN it works perfectly fine and It happend to me before and i had to wait about 2 days before it would work and i dont know why it just suddently worked.I would like a explanation of how i can fix it and the cause of this pr
#334 [09:38] <orville1000> oblem. Video that i made explaining it: https://www.youtube.com/watch?v=YzSDySItDi4
#335 [09:38] <ash> 1.8
#336 [09:39] <Karliboi1337> it´s not that...
#337 [09:40] <Karliboi1337> as soon as i join a world it says that Java isn't responding
#338 [09:41] <Ian> Anyone got any clue why I cannot log in to the launcher on a windows vista computer, but it works fine on a different computer running windows 10? However it works fine on the vista computer when someone else uses their account to log on. (Mojang support have not given any help so far)
#339 [09:41] <Juva123> Karliboi1337 you could try downloading this https://www.java.com/en/download/installed8.jsp to see which java version you have
#340 [09:42] <ash> i cant eaven see the homepage where it sais singleplayer, multiplayer, minecarft real. i cant see that
#341 [09:45] * Charcoal [webchat@98-125-37-148.dyn.centurytel.net] has joined #minecrafthelp
#342 [09:45] * orville1000 [webchat@176.22.117.57] has quit. (Quit: webchat.esper.net)
#343 [09:46] * ash [webchat@dhcp-077-250-045-087.chello.nl] has quit. (Quit: webchat.esper.net)
#344 [09:46] <Charcoal> So I have issues with the java launcher
#345 [09:46] <Charcoal> I will load up the mincraft launcher, it will be completely loaded. I press "Play" and it looks like it is loading up correctly,
#346 [09:46] <Charcoal> but when the launcher disappears so it can open the game, it immediately reappears. The launcher will refuse to launch the game and when looking at the launcher log it says:
#347 [09:46] <Charcoal> "Game ended with bad state (exit code 1)"
#348 [09:46] * Absol kicked Charcoal from #minecrafthelp (Reason: harcoal :Stop spamming)
#349 [09:47] * ash [webchat@dhcp-077-250-045-087.chello.nl] has joined #minecrafthelp
#350 [09:47] * Kupciszek [webchat@109.231.32.230.koba.pl] has quit. (Quit: webchat.esper.net)
#351 [09:48] * orville1000 [webchat@176.22.117.57] has joined #minecrafthelp
#352 [09:48] <ash> when i want to play minecraft is sais: ''Java(TM) PLatform SE isn't responding''
#353 [09:49] <Karliboi1337> i havr the same problem as ash has
#354 [09:49] * Charcoal [webchat@98-125-37-148.dyn.centurytel.net] has joined #minecrafthelp
#355 [09:49] <Karliboi1337> have*
#356 [09:49] <Juva123> What java do you have
#357 [09:49] <Karliboi1337> the latest version
#358 [09:49] <Charcoal> Hello?
#359 [09:50] <orville1000>
#360 [09:50] <orville1000> Ok so when i open minecraft launcher it says on top left that is it not connected even when i try refeshing but when i use my VPN it works perfectly. It happend to me before and i had to wait about 2 days before it would work and i dont know why it just suddently worked. I would like a explanation of how i can fix it and the cause of this problem.
#361 [09:51] <Charcoal> I will load up the mincraft launcher, it will be completely loaded. I press "Play" and it looks like it is loading up correctly, but when the launcher disappears so it can open the game, it immediately reappears. The launcher will refuse to launch the game and when looking at the launcher log it says:
#362 [09:51] <Charcoal> "Game ended with bad state (exit code 1)"
#363 [09:51] <Juva123> Karliboi1337 is it 64 bit?
#364 [09:52] <Karliboi1337> i don´t know where can i check that?
#365 [09:53] * chri58d0 [webchat@178.157.210.74] has joined #minecrafthelp
#366 [09:53] * TTVDatBoi_Theo [webchat@62-20-218-25-no40.tbcn.telia.com] has joined #minecrafthelp
#367 [09:54] <TTVDatBoi_Theo> i need help with authentication to minecraft.net
#368 [09:54] * Ian [webchat@host81-155-23-40.range81-155.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#369 [09:54] <TTVDatBoi_Theo> is anyone in here?
#370 [09:55] <Juva123> Nope
#371 [09:55] <TTVDatBoi_Theo> can you help me
#372 [09:55] <Juva123> I've been here for 1.5 hours. No help so far
#373 [09:55] <TTVDatBoi_Theo> do you want help?
#374 [09:55] <Juva123> Sure i can try
#375 [09:55] <orville1000> I have been here for a while too
#376 [09:55] <TTVDatBoi_Theo> ok
#377 [09:55] <chri58d0> someone migrated my acc in 2017
#378 [09:56] <orville1000> Can anyone see this? it looks like my text is grey insted of black
#379 [09:56] <TTVDatBoi_Theo> on my minecraft it says not authenticated to minecraft.net
#380 [09:56] <TTVDatBoi_Theo> yes
#381 [09:56] <chri58d0> now i cant get reset my password. im not getting a email
#382 [09:57] <Juva123> TTVDatBoi_Theo You mean your launcher or minecraft.net?
#383 [09:58] <chri58d0> someone migrated my acc in 2017. now i cant get reset my password. im not getting a email.ø
#384 [09:58] <ash> if i click on play i get this ''Java(TM) PLatform SE isn't responding''
#385 [09:58] <TTVDatBoi_Theo> no in minecraft when i am supposed to connect to a server it says not authenticated with minecraft.net
#386 [09:59] <TTVDatBoi_Theo> Juva123
#387 [10:00] <Juva123> Yes?
#388 [10:00] * Charcoal [webchat@98-125-37-148.dyn.centurytel.net] has quit. (Quit: webchat.esper.net)
#389 [10:00] <TTVDatBoi_Theo> in minecraft when i am supposed to connect to a server it says not authenticated with minecraft.net
#390 [10:00] * chri58d0 [webchat@178.157.210.74] has quit. (Quit: webchat.esper.net)
#391 [10:00] <Juva123> Ok, go to launcher and log out. Then log back in and try to connect to a server.
#392 [10:00] <TTVDatBoi_Theo> ok
#393 [10:00] * TTVDatBoi_Theo [webchat@62-20-218-25-no40.tbcn.telia.com] has quit. (Quit: webchat.esper.net)
#394 [10:01] <ash> if i click on play i get this ''Java(TM) PLatform SE isn't responding''
#395 [10:01] <orville1000> Ok so when i open minecraft launcher it says on top left that is it not connected even when i try refeshing. But when i use my VPN it works perfectly fine. It happend to me before and i had to wait about 2 days before it would work and i dont know why it just suddently worked. I would like a explanation of how i can fix it and the cause of this pro
#396 [10:01] <orville1000> blem. I can still play minecraft offline and when i try pressing multiplayer everything looks normal and when i try joining a server like hypixel it says "Failed to log in : Invalid Token"
#397 [10:02] * ido_284 [webchat@77.138.86.222] has joined #minecrafthelp
#398 [10:02] <ido_284> i have login failed. invalid username or password in the launcher
#399 [10:02] <ido_284> i have login failed. invalid username or password in the launcher
#400 [10:03] * Juva123 [webchat@mobile-access-6df02f-13.dhcp.inet.fi] has left #minecrafthelp
#401 [10:05] <ido_284> how can i fix this?
#402 [10:06] * Karliboi1337 [webchat@host-95-192-209-229.mobileonline.telia.com] has quit. (Quit: webchat.esper.net)
#403 [10:06] <ash> if i click on play i get this ''Java(TM) PLatform SE isn't responding''
#404 [10:07] <ido_284> you can check in youtube how to fix it
#405 [10:07] * icetoad2000 [webchat@c-73-135-53-67.hsd1.md.comcast.net] has joined #minecrafthelp
#406 [10:07] <icetoad2000> Hellol!
#407 [10:08] <ido_284> hey
#408 [10:08] * DarkNoddy [~mordi@ti0020a400-0893.bb.online.no] has joined #minecrafthelp
#409 [10:08] <icetoad2000> hey man
#410 [10:08] <icetoad2000> i might sound like an idiot but
#411 [10:08] <ido_284> but
#412 [10:08] <icetoad2000> i migrated my account in january apparently, and the reset password email is not being set, i have the transaction id and all that from august 2012
#413 [10:09] <ido_284> ok wait
#414 [10:09] <ido_284> i need to understand what you wrote
#415 [10:09] <ido_284> ok idk how to help you
#416 [10:09] <ido_284> check in youtube or something
#417 [10:10] <icetoad2000> so basically the reset password email isnt coming to my email
#418 [10:10] <ido_284> ah
#419 [10:10] <icetoad2000> and im not sure why
#420 [10:10] <ido_284> try to change your email maybe
#421 [10:10] <Greymagic27> ??> icetoad2000 account/send-email
#422 [10:10] <Mightyena> icetoad2000: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#423 [10:10] <Mightyena> icetoad2000: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#424 [10:10] <Greymagic27> ??> ash av/adwcleaner
#425 [10:10] <Mightyena> ash: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#426 [10:10] <Mightyena> ash: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#427 [10:10] <Greymagic27> ??> ido_284 tools/hjt
#428 [10:10] <Mightyena> ido_284: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#429 [10:10] <Mightyena> ido_284: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#430 [10:10] <Greymagic27> ??> orville1000 tools/hjt
#431 [10:10] <Mightyena> orville1000: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#432 [10:10] <Mightyena> orville1000: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#433 [10:10] <ido_284> what its mean
#434 [10:10] <ido_284> tools
#435 [10:11] <Greymagic27> ido_284, Ignore that as it's an internal command. Instead follow the output from Mightyena
#436 [10:11] <orville1000> https://paste.ubuntu.com/p/cSVqpmR5bW/
#437 [10:11] * ash [webchat@dhcp-077-250-045-087.chello.nl] has quit. (Quit: webchat.esper.net)
#438 [10:11] <icetoad2000> so yall thing my account got hacked? i never logged into minecraft on this pc before if that helps
#439 [10:11] <Greymagic27> icetoad2000, Email mojang:
#440 [10:11] <Greymagic27> ??> icetoad2000 account/send-email
#441 [10:11] <Mightyena> icetoad2000: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#442 [10:11] <Mightyena> icetoad2000: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#443 [10:11] <ido_284> i need to follow after what mighytena say?
#444 [10:12] <icetoad2000> omg may 14th ;-;
#445 [10:12] <Greymagic27> ??> ido_284 tools/hjt
#446 [10:12] <Mightyena> ido_284: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#447 [10:12] <Mightyena> ido_284: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#448 [10:12] <Greymagic27> ido_284, Follow these steps ^
#449 [10:12] <icetoad2000> ;ppls like i wont hear back for months xd
#450 [10:12] <Greymagic27> ??> orville1000 win/hosts/edit
#451 [10:12] <Mightyena> orville1000: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#452 [10:12] <Mightyena> orville1000: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#453 [10:12] <Greymagic27> orville1000, Remove the entry that was added by windscribe
#454 [10:14] <ido_284> i do it
#455 [10:14] <ido_284> i think
#456 [10:15] <orville1000> I removed it. Now what do i do?
#457 [10:15] <Greymagic27> orville1000, Save the file by pressing CTRL+S then try minecraft
#458 [10:16] * Luca [webchat@94.207.64.142] has joined #minecrafthelp
#459 [10:16] <Luca> hi
#460 [10:16] <Greymagic27> Luca, Hey. How can we hep?
#461 [10:17] <ido_284> https://paste.ubuntu.com/p/z2Z3VbpZGj/
#462 [10:17] <Luca> I wanna change my minecraft email cus the current one got deleted
#463 [10:17] * Tim9929 [webchat@89-253-98-80.customers.ownit.se] has joined #minecrafthelp
#464 [10:17] <orville1000> Uhm when i try logging into minecraft It says "Invalid username or password" and i am 98% sure it is not a typeo
#465 [10:17] <Greymagic27> ??> Luca account/send-email
#466 [10:17] <Mightyena> Luca: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#467 [10:17] <Mightyena> Luca: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#468 [10:17] <Greymagic27> ??> ido_284 win/hosts/edit
#469 [10:17] <Mightyena> ido_284: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#470 [10:17] <Mightyena> ido_284: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#471 [10:17] <Greymagic27> ido_284, Remove any entry containing the word mojang
#472 [10:17] <Luca> BUT
#473 [10:18] <Luca> We moved
#474 [10:18] <Greymagic27> orville1000, Could you go ahead and reset your password?
#475 [10:18] <Luca> And the card used got like deleted
#476 [10:18] <Greymagic27> ??> orville1000 account/reset-password
#477 [10:18] <Mightyena> orville1000: If you need to reset your password, head to https://account.mojang.com/password. You will receive an email with password reset instructions inside.
#478 [10:18] <Mightyena> orville1000: If you use minecraft.net accounts (you use your username to log in), the account now must be migrated first.
#479 [10:18] <Greymagic27> Luca, Give them as much information as you can
#480 [10:18] * Luca [webchat@94.207.64.142] has quit. (Client Quit)
#481 [10:18] * Guest18628 [webchat@aa089.lockharding.com] has quit. (Quit: webchat.esper.net)
#482 [10:19] <Tim9929> Ive had a minecraft account since alpha, but when I now log in to it, with username, it says invalid password, so I reset the password and typed in the email ive been using for 10 years, changed pass, but still says invalid password when I use username with that new password at the launcher. I can only log in with my email but that doesnt have the
#483 [10:19] <Tim9929> game
#484 [10:19] <ido_284> +Mightyena i do it
#485 [10:20] <ido_284> now what
#486 [10:20] <orville1000> Thanks for the help! it worked
#487 [10:21] <icetoad2000> so guys if the password rest isnt being sent to my original email then my account might be stolen right?
#488 [10:21] <icetoad2000> reset *
#489 [10:22] <icetoad2000> because apparently i migrated my account january of this year but i truly dont remember doing it but its possible
#490 [10:22] <Greymagic27> ido_284, Once the entries are removed, save the file by pressing CTRL+s and then change your minecraft password
#491 [10:22] <Greymagic27> ??> Tim9929 tools/hjt
#492 [10:22] <Mightyena> Tim9929: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#493 [10:22] <Mightyena> Tim9929: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#494 [10:22] <Greymagic27> orville1000, No problem! Enjoy playing :D
#495 [10:22] <Greymagic27> icetoad2000, You need to email mojang with as much information as you can
#496 [10:23] <Tim9929> Whats Hijackthis :l
#497 [10:23] <Greymagic27> Tim9929, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information.
#498 [10:23] * DM [webchat@99-114-222-194.lightspeed.moblal.sbcglobal.net] has joined #minecrafthelp
#499 [10:23] <DM> hey guys i need help
#500 [10:23] <Greymagic27> DM, Hey. What's the issue?
#501 [10:24] * dora [webchat@s72-38-184-14.static.comm.cgocable.net] has joined #minecrafthelp
#502 [10:24] <icetoad2000> yea i emailed mojang with transaction id from 2012 and all
#503 [10:24] <Tim9929> Uhh I don't know if I want to use that program sorry D:
#504 [10:24] <icetoad2000> got a feeling ill be waiting a long time to hear back tho lol
#505 [10:24] <DM> well i downloaded 1.12.2 forge (i play on 1.12) and now every time i try and load the game, it crashes
#506 [10:24] <dora> how do i get the aquatic update?
#507 [10:24] <ido_284> Greymagic27 its still dont work for me
#508 [10:24] <Tim9929> Do you know where the import button is on the minecraft site,
#509 [10:24] <Greymagic27> Tim9929, The tool is used daily here and used in most of our cases. If you still aren't conviced you can use this tool:
#510 [10:24] <Greymagic27> ??> Tim9929 tools/otl
#511 [10:24] <Mightyena> Tim9929: OldTimer's List-It is a replacement for HijackThis when more through diagnosis of the computer is needed. Run a scan (not a Quick Scan), wait for it to finish (may take 15 minutes or so), then a notepad window will pop up. Copy everything inside, and paste it on https://paste.ubuntu.com.
#512 [10:24] <Mightyena> Tim9929: Download OTL here: https://oldtimer.geekstogo.com/OTL.exe
#513 [10:24] <Greymagic27> ??> DM mods
#514 [10:24] <Mightyena> DM: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#515 [10:24] <Mightyena> DM: You can try seeking help on the forum https://www.minecraftforum.net/forums/support/java-edition-support , or FTB subreddit https://www.reddit.com/r/feedthebeast/
#516 [10:25] <Greymagic27> dora, What version are you trying to get it on? Bedrock or java?
#517 [10:25] <Greymagic27> ido_284, Send another HJT log:
#518 [10:25] <Greymagic27> ??> ido_284 tools/hjt
#519 [10:25] <Mightyena> ido_284: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#520 [10:25] <Mightyena> ido_284: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#521 [10:25] <Tim9929> How do I do tools/hjt
#522 [10:25] * DM [webchat@99-114-222-194.lightspeed.moblal.sbcglobal.net] has quit. (Client Quit)
#523 [10:25] <Greymagic27> Tim9929, Ignore that as it's just an internal command. Instead follow the output from Mightyena
#524 [10:25] <Greymagic27> ??> Tim9929 tools/hjt
#525 [10:25] <Mightyena> Tim9929: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#526 [10:25] <Mightyena> Tim9929: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#527 [10:27] <ido_284> ??> win/hosts/edit
#528 [10:27] <Mightyena> : To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#529 [10:27] <Mightyena> : Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#530 [10:28] <dora> bedrock
#531 [10:28] <Greymagic27> dora, Can you tell me, what version of bedrock are you currently using?
#532 [10:29] <ido_284> Greymagic27 after i open the notepad and do everything what i need to do with this
#533 [10:29] <Greymagic27> ido_284, Once you've removed the two entries please save the file by pressing CTRL+S on your keyboard
#534 [10:29] <Greymagic27> Press the control key and the S key at the same time
#535 [10:29] * icetoad2000 [webchat@c-73-135-53-67.hsd1.md.comcast.net] has quit. (Quit: webchat.esper.net)
#536 [10:30] <ido_284> which two entries
#537 [10:31] <Greymagic27> ido_284, The two entries with the word 'mojang'
#538 [10:31] <ido_284> ah
#539 [10:31] <ido_284> ok
#540 [10:31] <ido_284> and close it?
#541 [10:31] <Greymagic27> ido_284, Make sure to save it first. Press the control key and the S key at the same time
#542 [10:31] <ido_284> i save
#543 [10:31] * Tim9929 [webchat@89-253-98-80.customers.ownit.se] has quit. (Quit: webchat.esper.net)
#544 [10:32] <ido_284> now i can close it?
#545 [10:32] <Greymagic27> ido_284, Yep. Go ahead and close it
#546 [10:32] <Greymagic27> Once it's closed, change your minecraft password
#547 [10:32] <ido_284> ok
#548 [10:33] <ido_284> WOW
#549 [10:33] <ido_284> thats work
#550 [10:34] <ido_284> thank you so much man you made my day
#551 [10:34] <Greymagic27> ido_284, No problem. Make sure to change your minecraft password and don't use MCLeaks again
#552 [10:34] <ido_284> i dont use this but ok
#553 [10:34] <ido_284> goodbay
#554 [10:34] * ido_284 [webchat@77.138.86.222] has quit. (Quit: webchat.esper.net)
#555 [10:36] * Chris [webchat@178.157.210.74] has joined #minecrafthelp
#556 [10:36] <Chris> how the f do i reset my password if i dont get the email
#557 [10:36] <Chris> i got an email in 2017 that it has been migrated. But now i cant reset my password
#558 [10:36] <Chris> can anyone help pls?
#559 [10:36] <Greymagic27> ??> Chris account/send-email
#560 [10:36] <Mightyena> Chris: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#561 [10:36] <Mightyena> Chris: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#562 [10:37] <Greymagic27> ??> dora bedrock/support
#563 [10:37] <Mightyena> dora: This channel only handles technical support for Minecraft: Java Edition, if you need help with Minecraft (Bedrock Platform) please see the resources available here https://help.mojang.com/customer/portal/articles/1175743-minecraft-support-resources. Alternatively you can try the Bedrock support forums here: https://www.minecraftforum.net/forums/support/minecraft-bedrock-support
#564 [10:40] <Chris> but i dont have transaction ID, i bought the acc like 10 years ago
#565 [10:40] <Greymagic27> Chris, Give them as much information as you can
#566 [10:40] <Chris> the only thing i remember is my username
#567 [10:41] <Chris> maybe email
#568 [10:41] <Chris> but i cant login or reset passwor
#569 [10:41] <Chris> d
#570 [10:43] <dora> thank you!!
#571 [10:49] * Gandalf [webchat@host109-157-169-22.range109-157.btcentralplus.com] has joined #minecrafthelp
#572 [10:49] * Kaelym [webchat@h6.227.137.40.static.ip.windstream.net] has joined #minecrafthelp
#573 [10:50] <Kaelym> Hello, my server is having a "Can't connect to server: io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed out: no further information" what is the proper way to fix this? (I am using an online, paid for server, not my own ip.)
#574 [10:50] * Gandalf [webchat@host109-157-169-22.range109-157.btcentralplus.com] has quit. (Client Quit)
#575 [10:50] <Greymagic27> ??> Kaelym tools/hjt
#576 [10:50] <Mightyena> Kaelym: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#577 [10:50] <Mightyena> Kaelym: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#578 [10:55] <Kaelym> https://paste.ubuntu.com/p/tjRtBt7JqN/
#579 [10:55] * Mefis [webchat@ool-4351178e.dyn.optonline.net] has joined #minecrafthelp
#580 [10:56] <Greymagic27> Kaelym, Remove advanced systemcare and hamachi then run this tool:
#581 [10:56] <Greymagic27> ??> Kaelym av/adwcleaner
#582 [10:56] <Mightyena> Kaelym: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#583 [10:56] <Mightyena> Kaelym: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#584 [10:56] * hi [webchat@188.148.139.150] has joined #minecrafthelp
#585 [10:56] * hi [webchat@188.148.139.150] has quit. (Client Quit)
#586 [10:57] * Kaelym [webchat@h6.227.137.40.static.ip.windstream.net] has quit. (Quit: webchat.esper.net)
#587 [11:08] * orville1000 [webchat@176.22.117.57] has quit. (Quit: webchat.esper.net)
#588 [11:11] * Thistle1 [webchat@104-194-20-222.northland.net] has joined #minecrafthelp
#589 [11:12] * webrosc [~webrosc@cpc95042-newt40-2-0-cust88.19-3.cable.virginm.net] has joined #minecrafthelp
#590 [11:13] <Thistle1> Hello, I have been trying to log into minecraft.net, however nothing is happening when I press the login button. And when I inspect the button and look at the console, it tells me I'm getting 401 and 403 errors. It also won't let me log into the launcher either and I don
#591 [11:14] <Greymagic27> ??> Thistle1 tools/hjt
#592 [11:14] <Mightyena> Thistle1: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#593 [11:14] <Mightyena> Thistle1: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#594 [11:14] <Mefis> Is there any way to get a refund for the Java Edition? I wanted the Windows 10 and the website didn't make that clear enough that there was a difference
#595 [11:15] <Greymagic27> ??> Mefis account/refund
#596 [11:15] <Mightyena> Mefis: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#597 [11:16] * mark [webchat@178.157.201.121] has joined #minecrafthelp
#598 [11:16] <mark> I can't login on your website to buy games
#599 [11:16] <Greymagic27> mark, Hey. What happens when you try?
#600 [11:17] <mark> nothing
#601 [11:17] <Thistle1> I pasted the text document
#602 [11:17] <Greymagic27> mark, Could you provide a video of what happens? use streamable.com to send it
#603 [11:17] <Greymagic27> Thistle1, Great. Can you send the URL here?
#604 [11:17] <mark> yes
#605 [11:18] <Thistle1> https://paste.ubuntu.com/p/PC5g6yCYMn/
#606 [11:19] <Thistle1> If it helps, I can take a picture of the console with Gyazo and send a link to the picture
#607 [11:19] <Greymagic27> One moment
#608 [11:19] <Greymagic27> ??> Thistle1 av/norton
#609 [11:19] <Mightyena> Thistle1: Norton's Antivirus program and firewall are known to interfere with Minecraft's login and server-joining process. Currently the only way to fix it is to uninstall it. We recommend Malwarebytes as an alternative. See ?? av/malwarebytes
#610 [11:19] <Greymagic27> ??> Thistle1 av/adwcleaner
#611 [11:19] <Mightyena> Thistle1: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#612 [11:19] <Mightyena> Thistle1: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#613 [11:19] <Greymagic27> Please follow both of those steps
#614 [11:20] <Thistle1> alright
#615 [11:20] <mark> ok
#616 [11:20] <Thistle1> Thank you
#617 [11:20] * Mefis [webchat@ool-4351178e.dyn.optonline.net] has quit. (Quit: webchat.esper.net)
#618 [11:21] * iamrichlol [webchat@103.231.89.13] has joined #minecrafthelp
#619 [11:21] * iamrichlol [webchat@103.231.89.13] has quit. (Network ban)
#620 [11:21] * iamrichlol [webchat@180-150-81-106.NBN.mel.aussiebb.net] has joined #minecrafthelp
#621 [11:21] <iamrichlol> hey
#622 [11:22] * elv [webchat@05412b66.skybroadband.com] has joined #minecrafthelp
#623 [11:23] <elv> I can't log into my account because I forgot the email to it
#624 [11:23] <elv> does any know what I should do?
#625 [11:24] <Greymagic27> ??> elv account/reset-email
#626 [11:24] <Mightyena> elv: You can reset your Mojang account email by going here: https://account.mojang.com/changeemail/request
#627 [11:24] <Greymagic27> iamrichlol, Hey. What's the issue?
#628 [11:25] <iamrichlol> I made a minecraft account apparently back in dec 2011, according to the registration email from Mojang. I haven't played in years, however when i tried to log in i had no luck, so i made a new account. I then tried to migrate the old account over, but its saying its already been migrated somewhere. I understand that there is a long wait for suppor
#629 [11:25] <iamrichlol> t atm from Mojang, and I have submitted for help, however I cannot find any proof of payment for my original account. I definitely haven't played in a while though, but generally my passwords are the same, and i only use a couple email addresses, so I shouldn't have lost it. Is it possible that this account was stolen? Any advice on what I can do?
#630 [11:26] * elv [webchat@05412b66.skybroadband.com] has quit. (Client Quit)
#631 [11:26] <Greymagic27> iamrichlol, You'll need to wait for a reply. Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: https://help.mojang.com/customer/portal/articles/359446
#632 [11:27] <iamrichlol> Yep I saw this already :) thank you though!
#633 [11:27] * Thistle1 [webchat@104-194-20-222.northland.net] has quit. (Quit: webchat.esper.net)
#634 [11:27] <iamrichlol> just curious as to if theres much I could do? or if its highly likely that my account was stolen? was that a common thing for minecraft accounts?
#635 [11:28] <iamrichlol> I can't find any proof of payment so I don't know if I can provide the proof Mojang needs :/
#636 [11:28] * CxPriince [webchat@p4FE7AF64.dip0.t-ipconnect.de] has joined #minecrafthelp
#637 [11:28] <Greymagic27> iamrichlol, It is likely that your account has got hacked or stolen. Mojang will be able to recover it once you provide the needed information
#638 [11:28] <iamrichlol> ok thats good to hear then :) Guessing it'll probably be another month to get a response if I only mailed a week ago?
#639 [11:28] <CxPriince> Hi, so i have owned the Minecraft Java edition for like 7 years, do i have to buy the Windows Edition again or can i get a code to redeem somewhere?
#640 [11:29] <Greymagic27> CxPriince, Check https://account.mojang.com/login - You may have a free redeem code
#641 [11:30] <CxPriince> Greymagic27 omg thank you so much you are the best!
#642 [11:30] <Greymagic27> No problem :)
#643 [11:35] * Spok [webchat@173-19-103-145.client.mchsi.com] has joined #minecrafthelp
#644 [11:36] <Spok> Hi
#645 [11:36] * clarjon1 [~clarjon1@23-248-49-200.tpia.execulink.com] has joined #minecrafthelp
#646 [11:37] <Spok> My minecraft stretches across both monitors and causes the second one to blackscreen and makes the first one extremely laggy, any ideas on how to fix?
#647 [11:38] * Spok [webchat@173-19-103-145.client.mchsi.com] has quit. (Client Quit)
#648 [11:43] * Kehaan [webchat@120.29.118.100] has joined #minecrafthelp
#649 [11:43] <Kehaan> #minecrafthelp
#650 [11:45] <Kehaan> #minecrafthelp I just bought minecraft and downloaded it awhile ago and it says Unable to save download
#651 [11:46] <Kehaan> Error details: The process cannot access the file because it is being used by another process.
#652 [11:46] <Kehaan> #minecrafthelp
#653 [11:56] * Kehaan [webchat@120.29.118.100] has joined #minecrafthelp
#654 [11:57] <Kehaan> I just downloaded and bought minecraft awhile ago then tried to install it but it says "Unable to save download" #minecrafthelp
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#656 [12:13] * iamrichlol [webchat@180-150-81-106.NBN.mel.aussiebb.net] has quit. (Quit: webchat.esper.net)
#657 [12:16] * Junior [webchat@pool-173-69-161-232.bltmmd.fios.verizon.net] has joined #minecrafthelp
#658 [12:17] <Junior> My minecraft wont let me login.
#659 [12:18] <Junior> My login is correct but it wont let me, I had purchased it yesterday
#660 [12:23] * Pineapple [webchat@m83-188-102-247.cust.tele2.lt] has joined #minecrafthelp
#661 [12:24] <Pineapple> Hello
#662 [12:26] <Pineapple> I have some issues with my minecraft server, could I ask you a few questions?
#663 [12:26] * OnlyDemo [webchat@HSI-KBW-095-208-043-187.hsi5.kabel-badenwuerttemberg.de] has joined #minecrafthelp
#664 [12:26] <OnlyDemo> Sup
#665 [12:26] <OnlyDemo> i can only play demo anyone got a solution for that ?
#666 [12:27] <Pineapple> What do you mean?
#667 [12:28] <Pineapple> I want to play in a multyplayer with my friend
#668 [12:28] <OnlyDemo> Uhm i cant play the full game it just says play demo
#669 [12:28] <OnlyDemo> bought the game 2013
#670 [12:28] <OnlyDemo> already migrated into a mojang account
#671 [12:29] <Pineapple> So could you fucking help me?
#672 [12:29] <Absol> Pineapple: Please keep it civil
#673 [12:29] <OnlyDemo> dude i need help myself
#674 [12:30] <Junior> dude chill ive been trying to fix my prob for 8 hours
#675 [12:30] <OnlyDemo> what problem ?
#676 [12:30] <Pineapple> Could you tell me, why I can play on a LAN account and why my friend cannot join on my server?
#677 [12:30] * No2ody [webchat@188.55.247.152] has joined #minecrafthelp
#678 [12:30] <Pineapple> Could I add you some screenshots about the problem?
#679 [12:31] <No2ody> umm
#680 [12:31] <No2ody> Galaxy_2Alex u there?
#681 [12:31] <OnlyDemo> who are you even talkng to
#682 [12:31] <Pineapple> Man
#683 [12:31] <Pineapple> what are you talking
#684 [12:31] <Pineapple> I need your help about my minecraft server
#685 [12:31] <Junior> You need to make a server
#686 [12:31] <Pineapple> are you working here or doing nothing?
#687 [12:31] <Pineapple> Yes
#688 [12:31] <Pineapple> I have made it
#689 [12:32] <Pineapple> but my friend could not join it
#690 [12:32] <No2ody> buddy
#691 [12:32] <Junior> No LAN does not work
#692 [12:32] <OnlyDemo> anyone knows how to fix only demo mode ?
#693 [12:32] <No2ody> my mc keeps on crashing, solutions?
#694 [12:32] <Junior> Pineapple I could send you a link to a youtube tutorial
#695 [12:33] <OnlyDemo> it also says that i dont even own minecraft lol
#696 [12:33] <Pineapple> I have watched millions of them
#697 [12:33] * OnlyDemo [webchat@HSI-KBW-095-208-043-187.hsi5.kabel-badenwuerttemberg.de] has quit. (Quit: webchat.esper.net)
#698 [12:33] <Pineapple> They suggested to check my windows firewall
#699 [12:33] <Junior> oh
#700 [12:33] <Pineapple> and activate Java
#701 [12:34] <Pineapple> I did that
#702 [12:35] <Junior> Pineapple https://www.minecraft.net/en-us/download/server/ go to that link
#703 [12:35] * Helpmelol [webchat@HSI-KBW-095-208-043-187.hsi5.kabel-badenwuerttemberg.de] has joined #minecrafthelp
#704 [12:35] <Helpmelol> Uh hey
#705 [12:35] <Pineapple> And to check my port mapping settings
#706 [12:35] <Helpmelol> I tried to reinstall minecraft but somehow the mojang site says that i dont even owe minecraft lol
#707 [12:36] <No2ody> Helpmelol ur *onlydemo* but in a diff name lmao
#708 [12:36] <Helpmelol> i know i tiemd out
#709 [12:36] <Helpmelol> timed out *
#710 [12:36] <No2ody> aaaaaand
#711 [12:36] <No2ody> no staff r here
#712 [12:37] <No2ody> ripperino
#713 [12:37] <Helpmelol> yeh
#714 [12:37] <Junior> Pineapple this video is cringy but It will help you https://www.youtube.com/watch?v=Tzs2RFrK5fo
#715 [12:37] <Helpmelol> Why the hell does it say i dont own the game doesnt make any sense
#716 [12:37] * Junior [webchat@pool-173-69-161-232.bltmmd.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#717 [12:37] <No2ody> did u migrate ur acc/
#718 [12:37] <No2ody> ?
#719 [12:38] <Pineapple> Thanks for this video?
#720 [12:38] <Helpmelol> yeah it says my account with my email already got migrated
#721 [12:38] <Pineapple> I will watch it, I think it will be usefull
#722 [12:38] <No2ody> then idk tbh
#723 [12:38] <No2ody> Pineapple ur buddy left XD
#724 [12:38] * Junior [webchat@pool-173-69-161-232.bltmmd.fios.verizon.net] has joined #minecrafthelp
#725 [12:38] <Helpmelol> staff ?
#726 [12:39] <Junior> Im back
#727 [12:39] <No2ody> wb
#728 [12:39] <Helpmelol> r u a staff ?
#729 [12:39] <Junior> no
#730 [12:39] <Helpmelol> aww
#731 [12:39] <No2ody> no one here is
#732 [12:39] <Junior> I just help but I need help
#733 [12:39] <No2ody> i mean at the moment
#734 [12:39] <No2ody> whats up
#735 [12:39] <Pineapple> No, do I need to contact you when I will watch this video?
#736 [12:39] <Helpmelol> what do you need ?
#737 [12:39] <webrosc> Helpmelol, contact Mojang
#738 [12:39] <Junior> Pineapple it will show you everything
#739 [12:40] <No2ody> my mc keeps crashing when i join a server
#740 [12:40] <No2ody> i need help
#741 [12:40] <Helpmelol> just reinstall it
#742 [12:40] <Helpmelol> or delete the minecraft folder in %appdata%
#743 [12:40] <No2ody> tried
#744 [12:40] <Helpmelol> lol
#745 [12:40] <webrosc> ??> Helpmelol account/bug/demo
#746 [12:40] <Mightyena> Helpmelol: Please see this article: https://help.mojang.com/customer/portal/articles/1218766-can-only-play-minecraft-demo if you are only able to play the Demo after having purchased the game.
#747 [12:41] <No2ody> still crashing
#748 [12:41] <webrosc> No2ody, what is the issue you need help with?
#749 [12:41] <Junior> or if you have multiple logs you should delete them
#750 [12:41] <No2ody> webrosc https://paste.ubuntu.com/p/F7J6Vqwjdc/
#751 [12:41] <Junior> Can I get help?
#752 [12:41] <No2ody> mc crashes when i join a world
#753 [12:42] * Pineapple [webchat@m83-188-102-247.cust.tele2.lt] has quit. (Quit: webchat.esper.net)
#754 [12:42] <webrosc> Junior, explain the issue
#755 [12:42] <Junior> wherever I login it says invalid username or password but I changed it 7 times
#756 [12:42] <No2ody> oh
#757 [12:42] <No2ody> i know this
#758 [12:42] <No2ody> mcleaks
#759 [12:42] <No2ody> did u ever use it
#760 [12:42] <Junior> no
#761 [12:43] <No2ody> then u prob used smth else
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#763 [12:43] <No2ody> related
#764 [12:43] <webrosc> Junior, uyou may've been locked out by the bute force defences, wait atleast an hour without ANY login attempts, then try again, if the issue persists contact Mojang
#765 [12:43] <No2ody> webrosc so, solution?
#766 [12:43] <Junior> I did wait an hour and nothing changed
#767 [12:44] <webrosc> Junior, then contact Mojang
#768 [12:44] <Junior> how?
#769 [12:44] <No2ody> email
#770 [12:44] <webrosc> ??> Junior mojang/email
#771 [12:44] <Mightyena> Junior: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#772 [12:44] <Mightyena> Junior: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#773 [12:45] <Junior> thank you if it doesn't work ill be back, ok?
#774 [12:45] <webrosc> no point coming back as we can't do anything more here
#775 [12:45] <webrosc> only Mojang can help you further
#776 [12:45] <No2ody> i still need help
#777 [12:45] <Junior> ok thank you
#778 [12:45] <No2ody> if y'all done with junior
#779 [12:45] * Junior [webchat@pool-173-69-161-232.bltmmd.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#780 [12:46] <webrosc> No2ody, i know, patience
#781 [12:46] <No2ody> ah, could've told me earlier
#782 [12:46] <No2ody> mb sorry ^^'
#783 [12:46] <webrosc> ??> No2ody launcher/log-txt
#784 [12:46] <Mightyena> No2ody: We need to see your full launcher log, which is created in the game directory.
#785 [12:46] <Mightyena> No2ody: First open your .minecraft folder (If you don't know how to get there, ask), then try to launch the game. Then in the .minecraft folder open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#786 [12:46] <No2ody> yessi
#787 [12:46] <No2ody> yessir*
#788 [12:47] <No2ody> Mightyena i should copy eveything in there?
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#790 [12:49] <No2ody> Mightyena https://paste.ubuntu.com/p/zVQQhTKk4T/
#791 [12:52] <demhan05> hi I bought minecraft from Microsoft store a day ago and wanted to upgrade it but when I logged into the official minecraft site it said I hadn't bought it yet.How can I update my minecraft or how can I refund it to Microsoft store so I can buy it from the official site
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#795 [12:53] <No2ody> sory am back
#796 [12:53] <No2ody> sorry*
#797 [12:55] <No2ody> Mightyena u there?
#798 [12:55] <demhan05> hi I bought minecraft from Microsoft store but when wanted to update my minecraft from the official site it said I didn't own the game so offered me to buy it.how can update my minecraft or how can ı refund it so I can buy from official site
#799 [12:57] * Jake [webchat@cpe-101-180-197-202.tb01.tas.asp.telstra.net] has joined #minecrafthelp
#800 [12:57] <Jake> The game crashed whilst mouseclicked event handler
#801 [12:57] <Jake> Error: java.lang.IllegalStateException: failed to create a child event loop
#802 [12:57] * Jake is now known as Guest53956
#803 [12:58] <Guest53956> Hi my minecraft will not load it keep getting a crash report
#804 [12:58] <Guest53956> The game crashed whilst mouseclicked event handler
#805 [12:58] <Guest53956> Error: java.lang.IllegalStateException: failed to create a child event loop
#806 [12:58] <Guest53956> this is the report
#807 [12:59] <Guest53956> could you help me please
#808 [12:59] <Guest53956> ?
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#812 [13:05] <srenzest> https://paste.gg/p/anonymous/eddd6d37ec8042f99c06bfe405a34535/files/8a832cc1e55c4e238016ab02bbabd830/raw
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#821 [13:36] <Milan> Hello, I have bought minecraft, downloaded and installed it, but when start up the Minecraft Launcher the screen turns black and stays black
#822 [13:37] <Zloldeath> I bougth minecraft on my Ipod touch (Java Edition), and I can't connect to my account on my pc.
#823 [13:38] * Krogx [webchat@217.97.126.225.ipv4.supernova.orange.pl] has joined #minecrafthelp
#824 [13:38] <webrosc> Zloldeath, did you use the ipd to got minecraft.net, or did you buy it from the app store on the ipod?
#825 [13:39] <Zloldeath> Minecraft.net
#826 [13:39] <Krogx> hi , i cant play minecraft becouse there is a window that sais that game crashed an unexpectet issue
#827 [13:39] <webrosc> Zloldeath, so when you load the launcher and login it sayd demo only?
#828 [13:39] <webrosc> ??> Milan win/dxdiag
#829 [13:39] <Mightyena> Milan: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#830 [13:40] <webrosc> ??> Krogx av/adwcleaner
#831 [13:40] <Mightyena> Krogx: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#832 [13:40] <Mightyena> Krogx: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#833 [13:40] <Krogx> ok i will try
#834 [13:41] <Zloldeath> On the launcher it show (Invalid username or password
#835 [13:41] * Krogx [webchat@217.97.126.225.ipv4.supernova.orange.pl] has quit. (Client Quit)
#836 [13:42] <webrosc> Zloldeath, can you login to your mojang account here https://account.mojang.com/me/
#837 [13:43] * Krogx [webchat@217.97.126.225.ipv4.supernova.orange.pl] has joined #minecrafthelp
#838 [13:43] * ardaali [webchat@81.214.4.120.dynamic.ttnet.com.tr] has joined #minecrafthelp
#839 [13:43] <ardaali> I can't Purchase Minecraft. When I Click "Buy for €23,95" That Says: "An error occurred while ordering. Please verify the credit card information and try again." and I Can't Purchase I am Living Turkey and I use Visa,Mastercard and American Express Payament Method. Please Help
#840 [13:43] <Krogx> hi guys a did clean pc but minecraft still dont work
#841 [13:43] * Milan [webchat@081-179-158-163.dynamic.caiway.nl] has quit. (Quit: webchat.esper.net)
#842 [13:43] <webrosc> ardaali, make sure your card provider is allowing international transactions to Sweden, if that doesn't work contact Mojang
#843 [13:44] <Zloldeath> Yes
#844 [13:44] <webrosc> ??> Zloldeath tools/hjt
#845 [13:44] <Mightyena> Zloldeath: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#846 [13:44] <Mightyena> Zloldeath: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#847 [13:44] * JustAGuy [webchat@a82004.upc-a.chello.nl] has joined #minecrafthelp
#848 [13:45] <JustAGuy> HELLO I CANT LOG IN ON MINECRAFT.NET AND I DONT KNOW WHY
#849 [13:45] <webrosc> ??> Krogx launcher/log
#850 [13:45] <Mightyena> Krogx: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#851 [13:45] <webrosc> JustAGuy, and what happens when you try?
#852 [13:46] <Krogx> when i click view crash report there is nothing
#853 [13:47] <Krogx> https://paste.ubuntu.com/p/bfW4Yg6Ykc/
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#857 [13:50] <No2ody> webrosc u there?
#858 [13:52] <Krogx> Mightyena i did
#859 [13:53] * Prismer [webchat@46.158.176.37] has joined #minecrafthelp
#860 [13:54] <Prismer> hello! Please give me minecraft earth skin code
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#862 [13:57] <Krogx> guys ? :D
#863 [13:58] * Prismer [webchat@46.158.176.37] has joined #minecrafthelp
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#865 [13:59] <JustAGuy> uhmmm i dont even have a minecraft launcher
#866 [14:00] <JustAGuy> ??
#867 [14:01] * JustAGuy [webchat@a82004.upc-a.chello.nl] has quit. (Quit: webchat.esper.net)
#868 [14:02] * JustAGuy [webchat@a82004.upc-a.chello.nl] has joined #minecrafthelp
#869 [14:02] <JustAGuy> hello im back and i dont even have minecraft launcher
#870 [14:02] <JustAGuy> there is no files about minecraft on my pc
#871 [14:03] <JustAGuy> soo im a little confused
#872 [14:04] <Krogx> https://paste.ubuntu.com/p/bfW4Yg6Ykc/
#873 [14:04] * Zloldeath [webchat@mtrlpq3015w-76-65-60-226.dsl.bell.ca] has joined #minecrafthelp
#874 [14:05] <JustAGuy> where do i do that
#875 [14:05] <JustAGuy> where do i need to paste that
#876 [14:06] <Zloldeath> I bougth Minecraft on my IPod Touch (Java Edition) on Minecraft.net, and I can't connect to my account.
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#879 [14:10] <fgdghdf> My minecraft has been crashing as soon as i launch the game, it will not let me view the crash report and ive tried uninstalling and reinstalling, ive tried closing software on my pc that may be affecting the launch but nothing seems to work
#880 [14:11] * weeweewoowoo [webchat@ip-173-121-90-26.englco.spcsdns.net] has joined #minecrafthelp
#881 [14:12] <weeweewoowoo> my stupid security questions are like 9 yrs old and i cant remember them and my email provider from that time deleted my account so I am locked out of my account and I cannot change my email or even access my profile
#882 [14:12] <weeweewoowoo> hello?
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#892 [14:31] <Greymagic27> ??> Krogx win/!
#893 [14:31] <Mightyena> Krogx: Having exclamation marks or other special characters in your Windows username can break Java, which in turn breaks Minecraft. To fix this issue, either create a new Windows account without any special characters (only A-Z and 0-9), or change the working directory of the launcher.
#894 [14:31] <Mightyena> Krogx: See https://minecraftirc.net/support-articles/windows/special-characters/ for more information on working around this problem.
#895 [14:32] <Greymagic27> ??> weeweewoowoo account/send-email
#896 [14:32] <Mightyena> weeweewoowoo: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#897 [14:32] <Mightyena> weeweewoowoo: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#898 [14:32] <Greymagic27> Zloldeath, What happens when you try?
#899 [14:33] <yeetmeister69x> yo i havent playd minecraft for like 10 yrs and im trying to login to my account, i remember the name and password, i tried to migrate by making a mojang account first and then migrating, it told me to do it via the account but i couldn't find it so i just deleted the mojang account and tried to migrate again but now it says there is already an acc
#900 [14:33] <yeetmeister69x> ount with that email, but when i try to login to mojang with that email it says its deleted.
#901 [14:33] <Zloldeath> I bougth Minecraft on my IPod on Minecraft.net, but I can't log in on my Pc
#902 [14:34] <Greymagic27> Zloldeath, What happens when you try?
#903 [14:34] <Greymagic27> ??> yeetmeister69x account/send-email
#904 [14:34] <Mightyena> yeetmeister69x: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#905 [14:34] <Mightyena> yeetmeister69x: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#906 [14:34] <Zloldeath> Invalid password or username
#907 [14:34] <Greymagic27> Zloldeath, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Follow the steps which Absol will send below:
#908 [14:34] <Greymagic27> ??> Zloldeath tools/hjt
#909 [14:34] <Mightyena> Zloldeath: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#910 [14:34] <Mightyena> Zloldeath: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#911 [14:35] * D7my00 [webchat@95.218.183.64] has joined #minecrafthelp
#912 [14:35] <D7my00> hello
#913 [14:36] <Greymagic27> D7my00, Hey. How can we help?
#914 [14:36] * HelpPlease [webchat@ool-44c7f9d4.dyn.optonline.net] has joined #minecrafthelp
#915 [14:36] <yeetmeister69x> yo i havent playd minecraft for like 10 yrs and im trying to login to my account, i remember the name and password, i tried to migrate by making a mojang account first and then migrating, it told me to do it via the account but i couldn't find it so i just deleted the mojang account and tried to migrate again but now it says there is already an acc
#916 [14:36] <yeetmeister69x> ount with that email, but when i try to login to mojang with that email it says its deleted.
#917 [14:37] <Krogx> i changed windows user name still nothing :(
#918 [14:37] * potato [webchat@S01069050ca616813.cg.shawcable.net] has joined #minecrafthelp
#919 [14:37] <Greymagic27> yeetmeister69x, Email mojang with as much information as you can:
#920 [14:37] <potato> alright so
#921 [14:37] <Greymagic27> ??> yeetmeister69x account/send-email
#922 [14:37] <Mightyena> yeetmeister69x: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#923 [14:37] <Mightyena> yeetmeister69x: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#924 [14:37] <Zloldeath> https://paste.ubuntu.com/p/xB4bJSVS6W/
#925 [14:37] * potato is now known as Guest95512
#926 [14:38] <Greymagic27> Krogx, Changing your Windows User Account name will not correct the issue. You must create a new Windows User Account.
#927 [14:38] <HelpPlease> My minecraft keeps freezing when I open it, So to play I need to close the 34 bit to play, but then everyones skin is either steve or alex, execpt one or two people.
#928 [14:38] <Guest95512> my game crashes a lot
#929 [14:38] <Greymagic27> ??> Zloldeath win/hosts/edit
#930 [14:38] <Mightyena> Zloldeath: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#931 [14:38] <Mightyena> Zloldeath: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#932 [14:38] <Greymagic27> Zloldeath, Remove any entry containing the word mojang
#933 [14:38] <Greymagic27> ??> HelpPlease av/adwcleaner
#934 [14:38] <Mightyena> HelpPlease: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#935 [14:38] <Mightyena> HelpPlease: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#936 [14:38] <Greymagic27> ??> Guest95512 launcher/log
#937 [14:38] <Mightyena> Guest95512: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#938 [14:38] * Absol kicked Mightyena from #minecrafthelp (Reason: ightyena :Stop spamming)
#939 [14:38] <D7my00> gays I bought minecraft before and now I cant found my game please what can I do?
#940 [14:38] <Greymagic27> Lord_Ralex, I broke your bot!
#941 [14:38] <Guest95512> I get exit code -1073740791
#942 [14:38] * D7my00 [webchat@95.218.183.64] has quit. (Client Quit)
#943 [14:39] <Guest95512> I have tried the latest drivers and 2 versions back as well
#944 [14:39] <Greymagic27> Guest95512,
#945 [14:39] <Greymagic27> Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#946 [14:39] * Gimli_McDwarf [webchat@0541d78a.skybroadband.com] has joined #minecrafthelp
#947 [14:39] <Gimli_McDwarf> Hello. I keep getting "Incorrect Header Check" errors. Help?
#948 [14:40] * HelpPlease [webchat@ool-44c7f9d4.dyn.optonline.net] has quit. (Client Quit)
#949 [14:40] <Guest95512> Do I paste the file here?
#950 [14:40] <Greymagic27> Gimli_McDwarf, Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log
#951 [14:40] <Greymagic27> Guest95512, Yes please. Follow the steps through
#952 [14:40] <Guest95512> okay
#953 [14:41] * yeetmeister69x [webchat@8.79-160-150.customer.lyse.net] has quit. (Quit: webchat.esper.net)
#954 [14:42] <Guest95512> https://paste.ubuntu.com/p/SZcWCqCt8B/
#955 [14:42] * HelpPlease [webchat@ool-44c7f9d4.dyn.optonline.net] has joined #minecrafthelp
#956 [14:42] * Krogx [webchat@217.97.126.225.ipv4.supernova.orange.pl] has quit. (Quit: webchat.esper.net)
#957 [14:42] <Greymagic27> Guest95512,
#958 [14:42] <Greymagic27> We need your HP product number. To receive it, please press "Fn + Esc", and it should tell you the product number.
#959 [14:42] <Greymagic27> If this doesn't work, search for "HP Support Assistant" in Windows. On the HP Support Assistant Home page, click My computer. Find the product number listed in the System information tab
#960 [14:42] * Absol kicked Greymagic27 from #minecrafthelp (Reason: reymagic27 :Stop spamming)
#961 [14:42] * Greymagic27 [~greymagic@irc.urielsalis.me] has joined #minecrafthelp
#962 [14:44] <Guest95512> my PC was upgraded in April
#963 [14:44] * HelpPlease [webchat@ool-44c7f9d4.dyn.optonline.net] has quit. (Client Quit)
#964 [14:44] <Guest95512> dual core to quad core
#965 [14:44] * d7my00 [webchat@51.252.0.91] has joined #minecrafthelp
#966 [14:44] <d7my00> gays I bought minecraft before and now I cant found my game please what can I do?
#967 [14:44] <ElvisDesigns> I just downloaded minecraft and it doesn't launch. It immediately crashes and says: Error: Could not find or load main class net.minecraft.client.main.Main and Process crashed with exit code 1
#968 [14:44] <Gimli_McDwarf> Here is my error Greymagic27 https://paste.ubuntu.com/p/dn225pVXq3/
#969 [14:44] <Greymagic27> Guest95512, Could you follow the steps to grab your HP product number? I'd like to make sure that you're not missing any OEM drivers
#970 [14:44] <Guest95512> sure
#971 [14:44] <Greymagic27> d7my00, Does it show you own the game here? https://account.mojang.com/login
#972 [14:44] * ChickenSoup [webchat@90.252.172.26] has joined #minecrafthelp
#973 [14:45] <Greymagic27> ??> Gimli_McDwarf mods
#974 [14:45] <Greymagic27> Oh wait, of course
#975 [14:45] <Greymagic27> Gimli_McDwarf, This channel is not a venue for mod/plugin support, or support for modded clients or servers.
#976 [14:45] <Greymagic27> As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#977 [14:45] <ChickenSoup> hello, i have a digital copy of minecraft on xbox. how can i access this on windows 10?
#978 [14:45] <Greymagic27> You can try seeking help on the forum https://www.minecraftforum.net/forums/support/java-edition-support , or FTB subreddit https://www.reddit.com/r/feedthebeast Gimli_McDwarf
#979 [14:46] <Greymagic27> ChickenSoup,
#980 [14:46] <Greymagic27> This channel only handles technical support for Minecraft: Java Edition, if you need help with Minecraft (Bedrock Platform) please see the resources available here https://help.mojang.com/customer/portal/articles/1175743-minecraft-support-resources
#981 [14:46] <Greymagic27> ChickenSoup, Alternatively you can try the Bedrock support forums here: https://www.minecraftforum.net/forums/support/minecraft-bedrock-support
#982 [14:46] <ChickenSoup> thaanks
#983 [14:46] <Zloldeath> What am I supposed to remove?
#984 [14:46] <Greymagic27> Zloldeath, Any entries containing the word mojang
#985 [14:46] <Zloldeath> What entries?
#986 [14:46] <Zloldeath> The numbers?
#987 [14:47] <Greymagic27> Zloldeath, The whole line
#988 [14:47] <Greymagic27> 35.156.90.191 authserver.mojang.com
#989 [14:47] <Zloldeath> ok
#990 [14:47] <Greymagic27> And 35.156.90.191 sessionserver.mojang.com
#991 [14:47] <Greymagic27> Remove both of those, press CTRL+S to save the file and then change your minecraft passwod
#992 [14:47] <Greymagic27> password*
#993 [14:47] <Zloldeath> ok
#994 [14:47] <Zloldeath> And?
#995 [14:48] <Greymagic27> Zloldeath, ?
#996 [14:48] <Guest95512> my product number is NV470UT#ABA
#997 [14:48] <Greymagic27> Thanks. One moment
#998 [14:48] <d7my00> Gays when I inter my account why I cant found my game I bought it before ????
#999 [14:49] <Greymagic27> d7my00, Does it show you own the game here? https://account.mojang.com/login
#1000 [14:49] <d7my00> No
#1001 [14:50] <d7my00> I found nothing
#1002 [14:50] <Greymagic27> d7my00, Email mojang with as much information as you can: https://help.mojang.com/customer/portal/emails/new
#1003 [14:50] * Gimli_McDwarf [webchat@0541d78a.skybroadband.com] has quit. (Quit: webchat.esper.net)
#1004 [14:50] <Zloldeath> Did I change my password on the Launcher?
#1005 [14:50] <Greymagic27> Guest95512, Your PC only supports up to windows 8 64 bit. You will need to downgrade back to windows 8 or windows 7 to continue to play minecraft
#1006 [14:50] <Guest95512> It worked fine before?
#1007 [14:50] <Greymagic27> Zloldeath, I don't know, did you? If not reset it: https://account.mojang.com/changeemail/request
#1008 [14:51] <Guest95512> I used to play fine on Win10 64bit until last month with the new driver updates
#1009 [14:51] * Veggieoskibroski [webchat@S0106bcd16583d4ed.wp.shawcable.net] has joined #minecrafthelp
#1010 [14:51] <ElvisDesigns> Hello, I keep getting error : Could not find or load main class net.minecraft.client.main.Main https://paste.ubuntu.com/p/cykrxvfSCG/
#1011 [14:51] <Greymagic27> Guest95512, These things tend to just happen randomly from what I've seen. If I were you I'd look into buying a new PC as your processor is ancient
#1012 [14:51] <Guest95512> I just upgraded
#1013 [14:52] <Veggieoskibroski> Why does my game run, then freeze, then run, then freeze every second?
#1014 [14:52] <Greymagic27> ElvisDesigns, Follow these steps: https://support.microsoft.com/en-us/help/4026923/windows-10-create-a-local-user-or-administrator-account
#1015 [14:52] <Greymagic27> Guest95512, Even with your upgrade, it's still very old
#1016 [14:52] <Guest95512> yeah
#1017 [14:52] <d7my00> I did this before and I found nothing again
#1018 [14:52] <ElvisDesigns> But my account is already and administartor
#1019 [14:52] <ElvisDesigns> an*
#1020 [14:52] <Guest95512> anything else I can do?
#1021 [14:52] * Mightyena [~Bot@va1.ae97.net] has joined #minecrafthelp
#1022 [14:52] <Greymagic27> d7my00, You will need to email minecraft. We can't help further
#1023 [14:53] <Greymagic27> ElvisDesigns, That's not the point. You need to create another windows account with no special charectors: (only A-Z and 0-9)
#1024 [14:53] * AJ [webchat@pool-108-49-205-253.bstnma.fios.verizon.net] has joined #minecrafthelp
#1025 [14:54] <Veggieoskibroski> Hello!
#1026 [14:54] <ElvisDesigns> can't i just change the name of my existing one already?
#1027 [14:54] <Zloldeath> I changed my password
#1028 [14:54] <Veggieoskibroski> Why does my game run, then freeze, then run, then freeze every second?
#1029 [14:54] <Greymagic27> ElvisDesigns, No. Changing your Windows User Account name will not correct the issue. You must create a new Windows User Account.
#1030 [14:54] <Greymagic27> Veggieoskibroski, Send an image of your F3 screen and your JVM arguments
#1031 [14:54] <Greymagic27> Use imgur.com to send it
#1032 [14:55] <Greymagic27> Zloldeath, Great. Try minecraft
#1033 [14:55] <Guest95512> Can I try anything else?
#1034 [14:55] <d7my00> but they dont do any thing I send email before
#1035 [14:55] <Greymagic27> Guest95512, No. Right now your options are to downgrade windows versions or look into buying a new PC
#1036 [14:55] <Greymagic27> d7my00, Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: https://help.mojang.com/customer/portal/articles/359446
#1037 [14:55] * Ward [webchat@dhcp-089-098-013-210.chello.nl] has joined #minecrafthelp
#1038 [14:55] <Greymagic27> d7my00, They are the only ones who can help with account issues
#1039 [14:55] <ElvisDesigns> ok I made an new administrator account
#1040 [14:55] * Ward [webchat@dhcp-089-098-013-210.chello.nl] has quit. (Client Quit)
#1041 [14:56] <AJ> I haven't been on my Xbox One in a while and I wanted to come back to it and buy Xbox One Minecraft. Anyone know if I'll be able to transfer Xbox 360 worlds or am I way too late to do that
#1042 [14:56] <Greymagic27> ElvisDesigns, Great. Can I ask what the name is?
#1043 [14:56] <Greymagic27> ??> AJ bedrock/support
#1044 [14:56] <Mightyena> AJ: This channel only handles technical support for Minecraft: Java Edition, if you need help with Minecraft (Bedrock Platform) please see the resources available here https://help.mojang.com/customer/portal/articles/1175743-minecraft-support-resources. Alternatively you can try the Bedrock support forums here: https://www.minecraftforum.net/forums/support/minecraft-bedrock-support
#1045 [14:56] <ElvisDesigns> Administrator
#1046 [14:56] <Greymagic27> ElvisDesigns, Ok. Can you go ahead and download minecraft on it?
#1047 [14:56] <ElvisDesigns> Ok will do
#1048 [14:56] * BigGandalf [webchat@202-7-192-178.static.tpgi.com.au] has quit. (Quit: webchat.esper.net)
#1049 [14:56] <d7my00> yah I know <<< can I speak with you privet pls?
#1050 [14:57] <Greymagic27> d7my00, Just post it here. We don't tend to do DM support here
#1051 [14:57] <Greymagic27> Unless it's private information of course
#1052 [14:57] * Guest95512 [webchat@S01069050ca616813.cg.shawcable.net] has quit. (Quit: webchat.esper.net)
#1053 [14:58] <Greymagic27> I have to go, hopefully someone can pick up from where I left off!
#1054 [14:59] <d7my00> because I want to show pic
#1055 [14:59] <d7my00> do you have twitter
#1056 [15:00] <Zloldeath> It doesn't work
#1057 [15:00] <ElvisDesigns> i have a problem
#1058 [15:00] <ElvisDesigns> its says that it cant update the launcher
#1059 [15:01] <d7my00> how can I now if I had the game before or not I mean If I bought it or not ?
#1060 [15:02] <Veggieoskibroski> Why does my game freeze and unfreeze every second?
#1061 [15:03] <Veggieoskibroski> My JVM arguments: https://imgur.com/a/Q9XwPTO
#1062 [15:06] <Zloldeath> I can't log in on Minecraft.net
#1063 [15:06] <Zloldeath> On my Pc
#1064 [15:07] <Zloldeath> I can log in on my Ipod
#1065 [15:08] * Veggieoskibroski [webchat@S0106bcd16583d4ed.wp.shawcable.net] has quit. (Quit: webchat.esper.net)
#1066 [15:08] * Veggieoskibroski [webchat@S0106bcd16583d4ed.wp.shawcable.net] has quit. (Quit: webchat.esper.net)
#1067 [15:09] * ElvisDesigns [webchat@46.109.247.19] has left #minecrafthelp
#1068 [15:09] * ElvisDesigns [webchat@46.109.247.19] has joined #minecrafthelp
#1069 [15:10] <Zloldeath> On account.mojang.com it show:
#1070 [15:10] <Zloldeath> Change E-mail
#1071 [15:10] <Zloldeath> Your account has not been secured
#1072 [15:11] * Zloldeath [webchat@mtrlpq3015w-76-65-60-226.dsl.bell.ca] has quit. (Quit: webchat.esper.net)
#1073 [15:11] * Zloldeath [webchat@mtrlpq3015w-76-65-60-226.dsl.bell.ca] has joined #minecrafthelp
#1074 [15:12] <d7my00> When I dont play the game for a long time the game will gone??
#1075 [15:12] <Zloldeath> On account.mojang.com it show:
#1076 [15:12] <Zloldeath> Change E-mail
#1077 [15:12] <Zloldeath> Your account has not been secured
#1078 [15:13] * Rasmus0 [webchat@78-66-154-193-no172.tbcn.telia.com] has joined #minecrafthelp
#1079 [15:13] * Zloldeath [webchat@mtrlpq3015w-76-65-60-226.dsl.bell.ca] has quit. (Client Quit)
#1080 [15:13] * Mightyena [~Bot@va1.ae97.net] has joined #minecrafthelp
#1081 [15:14] * Adam [webchat@c-73-189-97-219.hsd1.ca.comcast.net] has joined #minecrafthelp
#1082 [15:14] <Rasmus0> Hi! I can't remember my email or password, the only thing i know is my old username Grisolle112. Could you please help me
#1083 [15:14] * Adam is now known as Guest22860
#1084 [15:15] <Guest22860> hey on my screen my skin and everyone else are steves and alexes even though they have skins and they can see mine
#1085 [15:15] <Galaxy_2Alex> Guest22860, Java Edition?
#1086 [15:15] <Galaxy_2Alex> Rasmus0, Have you already submitted an account support request to Mojang?
#1087 [15:15] <Guest22860> yes
#1088 [15:16] <Rasmus0> yeah
#1089 [15:16] <Galaxy_2Alex> Rasmus0, Please wait for them to answer.
#1090 [15:16] <Rasmus0> ok
#1091 [15:16] * ElvisDesigns [webchat@46.109.247.19] has quit. (Quit: webchat.esper.net)
#1092 [15:16] * Rasmus0 [webchat@78-66-154-193-no172.tbcn.telia.com] has quit. (Client Quit)
#1093 [15:16] <Guest22860> can u help me
#1094 [15:16] <Galaxy_2Alex> Guest22860, What does it say when you open this link?: skins.minecraft.net
#1095 [15:17] <Guest22860> it says 200 ok
#1096 [15:17] * Zloldeath [webchat@mtrlpq3015w-76-65-60-226.dsl.bell.ca] has joined #minecrafthelp
#1097 [15:17] <Galaxy_2Alex> Guest22860, And this occurs on 1.14.3 without any mods installed?
#1098 [15:17] <Guest22860> yup
#1099 [15:18] <Galaxy_2Alex> Guest22860, And you are using the launcher downloaded from minecraft.net?
#1100 [15:18] <Guest22860> yes
#1101 [15:19] <Galaxy_2Alex> ??> Guest22860 launcher/log
#1102 [15:19] <Mightyena> Guest22860: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#1103 [15:20] <Guest22860> also every time i launch the game i have to use task manager to close minecraft launcher 32 gb
#1104 [15:20] <Galaxy_2Alex> Guest22860, Please copy the log after you tried to load some skins.
#1105 [15:21] <Zloldeath> I bought Minecraft on my IPod Minecraft.net , but on Minecraft.net on my pc it shown I don't bought it
#1106 [15:22] <Galaxy_2Alex> Zloldeath, You need to log into the same account you bought the game with on miencraft.net.
#1107 [15:22] <Zloldeath> Yes I know
#1108 [15:23] <Guest22860> mine doesnt have the yellow highlighted thing
#1109 [15:23] <Galaxy_2Alex> Zloldeath, If it doesn't show the game as bought even though you say you bought it, you're using the wrong login data.
#1110 [15:23] <Galaxy_2Alex> Guest22860, That's fine
#1111 [15:24] <Guest22860> ok
#1112 [15:24] * Ozone1428 [webchat@047-013-222-086.res.spectrum.com] has joined #minecrafthelp
#1113 [15:26] <Ozone1428> j
#1114 [15:26] <Ozone1428> Help please
#1115 [15:26] <Guest22860> so what will this do
#1116 [15:26] <Ozone1428> Anyone who's active
#1117 [15:26] <Zloldeath> When I click on Log in I can do the validation (Robot), after that it doesn't load the page
#1118 [15:26] <Galaxy_2Alex> Ozone1428, Hello.
#1119 [15:27] <Galaxy_2Alex> Zloldeath, Ah, McLeaks user?
#1120 [15:27] <Zloldeath> yes
#1121 [15:27] <Galaxy_2Alex> Guest22860, It will give me a log.
#1122 [15:27] <Galaxy_2Alex> Zloldeath, Wall of text incoming, please read through ALL of it.
#1123 [15:27] <Galaxy_2Alex> Zloldeath, McLeaks and similar tools are known to steal people's account details - they reroute all the data you type into the launcher onto a completely different server that is not Mojang's. There are certain steps you will have to take in order to fix your problem, and your personal data.
#1124 [15:27] <Galaxy_2Alex> Zloldeath, First, delete the program if you still have it, it's probably in your Downloads folder. Next, you will need to edit your Host file.
#1125 [15:28] <Galaxy_2Alex> Zloldeath, To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator. Press File, then Open.
#1126 [15:28] <Galaxy_2Alex> Zloldeath, Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open". Once the window is open, delete the lines containing "mojang.com" (the whole line, probably everything that is in the text file), and save that file.
#1127 [15:28] <Galaxy_2Alex> Zloldeath, Next, change your Minecraft password as soon as possible. If you have also used that exact same password elsewhere, change those passwords as well. After all that, you game should allow you to log in again.
#1128 [15:28] <Galaxy_2Alex> Zloldeath, If you have intentionally used the program, please be aware that using it can get your account permanently suspended. If you ever need an alternate account, you can always buy a new license on https://minecraft.net/
#1129 [15:29] <Guest22860> its not woring
#1130 [15:29] <Guest22860> working*
#1131 [15:29] <Ozone1428> I am not getting a password reset email for an account I have owned for about 8 years in counting. I put in a support ticket on the 18th of last month and I just received the email from support today. I still have yet to get a password reset email. Does "large amounts of backlog" really cause almost an entire month of waiting? I ask for a reset bac
#1132 [15:29] <Ozone1428> k in May 2019.
#1133 [15:29] <Ozone1428> Sorry to interrupt you two.
#1134 [15:29] <Galaxy_2Alex> Guest22860, ...no, it's not supposed to fix it. I will need the link to the log please.
#1135 [15:30] * josh9 [webchat@162-202-240-46.lightspeed.livnmi.sbcglobal.net] has joined #minecrafthelp
#1136 [15:30] <Guest22860> well the thing ubuntu
#1137 [15:30] <Guest22860> it wont work
#1138 [15:30] <Galaxy_2Alex> Ozone1428, You will probably have to change your email address with support, please stay in touch with them, we cannot assist with account support issues here.
#1139 [15:30] <Galaxy_2Alex> Guest22860, Just follow the instructions please.
#1140 [15:30] * josh9 [webchat@162-202-240-46.lightspeed.livnmi.sbcglobal.net] has quit. (Client Quit)
#1141 [15:30] <Ozone1428> Thanks you, Alex
#1142 [15:30] <Ozone1428> Have a nice day
#1143 [15:31] <Guest22860> i am but it wont open
#1144 [15:31] <Galaxy_2Alex> Guest22860, https://paste.ubuntu.com/
#1145 [15:31] * weeweewoowoo [webchat@ip-173-121-90-26.englco.spcsdns.net] has quit. (Quit: webchat.esper.net)
#1146 [15:31] <d7my00> When I dont play the game for a long time the game will gone??
#1147 [15:31] <Galaxy_2Alex> Guest22860, Put the text in the big box, and a name in "Poster", click "Paste!".
#1148 [15:32] <Galaxy_2Alex> d7my00, No.
#1149 [15:32] <d7my00> So where is my game I cant found it?
#1150 [15:33] <Galaxy_2Alex> d7my00, You need to log into your account, and that allows you to download it again.
#1151 [15:33] <Galaxy_2Alex> d7my00, https://minecraft.net
#1152 [15:34] <Guest22860> it wont let me send it to u
#1153 [15:35] <Galaxy_2Alex> Guest22860, Copy the link, then paste it into th is channel.
#1154 [15:35] <d7my00> ohhhh I inter to my account and they told me buy it again why plsss help me
#1155 [15:36] * Saladin [webchat@182.232.192.12] has joined #minecrafthelp
#1156 [15:36] <Galaxy_2Alex> ??> Guest22860 scold/dm
#1157 [15:36] <Galaxy_2Alex> ??> Guest22860 scold/pm
#1158 [15:36] <Mightyena> Guest22860: We prefer to assist people publicly, so that others can benefit if they have similar questions. Please don't PM people who are assisting you unless they have asked you to, or you are sending private information.
#1159 [15:36] <Galaxy_2Alex> Guest22860, The link is not correct, please follow the instructions again.
#1160 [15:36] <Galaxy_2Alex> d7my00, That means you aren't logging into the correct account.
#1161 [15:37] <Zloldeath> I've erase McLeaks and all bad content
#1162 [15:37] * lars [webchat@ip230-232-58-62.adsl.versatel.nl] has joined #minecrafthelp
#1163 [15:37] <lars> hi
#1164 [15:37] <Galaxy_2Alex> d7my00, You may still need to use your username to log in.
#1165 [15:37] <Galaxy_2Alex> lars, Hello
#1166 [15:37] <lars> i just bought a code via instant gaming and clicked to redeem it but it said its invallid
#1167 [15:37] <d7my00> how?
#1168 [15:37] <lars> what can i do
#1169 [15:37] <Galaxy_2Alex> d7my00, Log in using your username and password.
#1170 [15:38] <d7my00> 1 min
#1171 [15:38] <Lord_Ralex> lars, get your money back from them and actually buy the game through minecraft.net
#1172 [15:38] <lars> okay
#1173 [15:38] <Galaxy_2Alex> lars, You also may have purchased a code for the Windows 10 Edition instead of Java Edition.
#1174 [15:38] <Galaxy_2Alex> lars, In any case, purchasing a code from anywhere other than amazon.com is an EULA violation.
#1175 [15:39] <lars> ah i will check that
#1176 [15:39] <lars> ty
#1177 [15:39] * Saladin [webchat@182.232.192.12] has quit. (Client Quit)
#1178 [15:39] <d7my00> But the link told me you have to put your email
#1179 [15:39] <d7my00> I cant inter with username
#1180 [15:39] <Zloldeath> I erased MCleaks and all bad content
#1181 [15:39] <Galaxy_2Alex> d7my00, You may have a very old account. If it doesn't work, you may need to contact Mojang.
#1182 [15:39] <Galaxy_2Alex> Zloldeath, Did you edit the Hosts file?
#1183 [15:40] <Zloldeath> yes
#1184 [15:40] <d7my00> Yah I have very very old account how can I contact them
#1185 [15:41] <Galaxy_2Alex> d7my00, Contact Mojang with your transaction ID. Absol will give you the information you need for that.
#1186 [15:41] <Galaxy_2Alex> ??> d7my00 account/trans-id
#1187 [15:41] <Mightyena> d7my00: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#1188 [15:41] <Galaxy_2Alex> ??> d7my00 account/send-email
#1189 [15:41] <Mightyena> d7my00: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1190 [15:41] <Mightyena> d7my00: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1191 [15:41] <Galaxy_2Alex> Zloldeath, After resetting the password, the game should work fine again.
#1192 [15:42] * Tim3 [webchat@75-9-110-68.lightspeed.milwwi.sbcglobal.net] has joined #minecrafthelp
#1193 [15:42] * WILL [webchat@CPEac202e061b93-CMac202e061b90.cpe.net.cable.rogers.com] has joined #minecrafthelp
#1194 [15:42] <d7my00> do you thing they will help me?
#1195 [15:43] <Galaxy_2Alex> d7my00, If you can provide all necessary information, definitely.
#1196 [15:43] * NorbMVP [webchat@83-145-173-101.cable-modem.tkk.net.pl] has joined #minecrafthelp
#1197 [15:43] * WILL [webchat@CPEac202e061b93-CMac202e061b90.cpe.net.cable.rogers.com] has quit. (Client Quit)
#1198 [15:43] * Saladin [webchat@182.232.192.12] has joined #minecrafthelp
#1199 [15:44] <NorbMVP> Why after I write my account details and click log-in in the browser literally nothing happens?
#1200 [15:44] <Galaxy_2Alex> NorbMVP, ...McLeaks user?
#1201 [15:44] <d7my00> i dont know how can I give them full information pls help me
#1202 [15:44] <NorbMVP> What is Mcleaks?
#1203 [15:44] <NorbMVP> I can log in on my phone
#1204 [15:44] <NorbMVP> but not on my PC
#1205 [15:45] <Galaxy_2Alex> NorbMVP, Are any other people using that PC?
#1206 [15:45] <NorbMVP> Nope
#1207 [15:45] <Tim3> Hello, my Minecraft keeps crashing and the error details says that there is something else already running Minecraft. but ive checked everything and redownloaded Minecraft many times but it still doesn't work
#1208 [15:45] <Galaxy_2Alex> ??> NorbMVP tools/hjt
#1209 [15:45] <Mightyena> NorbMVP: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1210 [15:45] <Mightyena> NorbMVP: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1211 [15:45] * DanteS [webchat@pool-173-75-246-2.phlapa.fios.verizon.net] has joined #minecrafthelp
#1212 [15:45] <Saladin> i have issue with launcher
#1213 [15:45] <Galaxy_2Alex> d7my00, Mightyena gave you all the info on how to contact Mojang earlier, just scroll up.
#1214 [15:45] <Galaxy_2Alex> Saladin, What issue?
#1215 [15:46] <Galaxy_2Alex> Tim3, What is ther exact error message?
#1216 [15:46] <Saladin> unable to save download
#1217 [15:46] <Galaxy_2Alex> ??> Saladin av/adwcleaner
#1218 [15:46] <Mightyena> Saladin: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#1219 [15:46] <Mightyena> Saladin: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1220 [15:47] * TheFakeMrPie [webchat@50-81-43-73.client.mchsi.com] has joined #minecrafthelp
#1221 [15:47] <Zloldeath> It doesn't work
#1222 [15:47] <TheFakeMrPie> cannot remember anything except my username and my friend gifted me the game help please?
#1223 [15:47] <Guest22860> i give up my account thing is breaking for the verifycation
#1224 [15:47] * Saladin [webchat@182.232.192.12] has quit. (Client Quit)
#1225 [15:48] <Galaxy_2Alex> Zloldeath, Follow the instructions again, make sure you open Notepad as Administrator, and save the file after editing.
#1226 [15:48] <Galaxy_2Alex> TheFakeMrPie, So he gave you a gift code?
#1227 [15:48] * Ozone1428 [webchat@047-013-222-086.res.spectrum.com] has quit. (Quit: webchat.esper.net)
#1228 [15:48] <Galaxy_2Alex> Guest22860, Use a different pasting website if you are unable to use Ubuntu Paste.
#1229 [15:48] <NorbMVP> https://paste.ubuntu.com/p/M8y3FrKqyF/
#1230 [15:49] <Galaxy_2Alex> NorbMVP, Okay, I'm just trying to understand something here
#1231 [15:49] <TheFakeMrPie> it has been years since i got it and he moved to a different state and no i dont have a code this was probably 5-6 years ago
#1232 [15:49] <Galaxy_2Alex> NorbMVP, You have clearly used McLeaks
#1233 [15:49] <Galaxy_2Alex> NorbMVP, Why did you say you didn't?
#1234 [15:49] <Guest22860> what other website link me to one plz
#1235 [15:49] <Galaxy_2Alex> Guest22860, paste.ee
#1236 [15:49] <Galaxy_2Alex> TheFakeMrPie, Without the code, you won't be able to receive account support.
#1237 [15:49] <TheFakeMrPie> ok thank you
#1238 [15:49] <Tim3> Error details: The process cannot access the file because it is being used by another process.
#1239 [15:50] * TheFakeMrPie [webchat@50-81-43-73.client.mchsi.com] has quit. (Client Quit)
#1240 [15:50] <Galaxy_2Alex> ??> Tim3 tools/hjt
#1241 [15:50] <Mightyena> Tim3: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1242 [15:50] <Mightyena> Tim3: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1243 [15:50] * lars [webchat@ip230-232-58-62.adsl.versatel.nl] has quit. (Quit: webchat.esper.net)
#1244 [15:50] * Tretoxatine [webchat@17.38-182-91.adsl-dyn.isp.belgacom.be] has joined #minecrafthelp
#1245 [15:50] <d7my00> Where can I found my transaction ID?
#1246 [15:50] <Galaxy_2Alex> ??> d7my00 account/trans-id
#1247 [15:50] <Mightyena> d7my00: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#1248 [15:51] * Tretoxatine [webchat@17.38-182-91.adsl-dyn.isp.belgacom.be] has quit. (Client Quit)
#1249 [15:51] <Galaxy_2Alex> NorbMVP, Ah, so you used AltDispenser, am I correct?
#1250 [15:51] <NorbMVP> wait i will google what that is
#1251 [15:51] * Tretoxatine [webchat@17.38-182-91.adsl-dyn.isp.belgacom.be] has joined #minecrafthelp
#1252 [15:52] <Galaxy_2Alex> NorbMVP, Did you use a tool that gives you alt accounts for Minecraft?
#1253 [15:52] <Tretoxatine> my game crash hen launching a game, this error message is always coming back "The game crashed whilst mouseclicked event handler Error: java.lang.IllegalStateException: failed to create a child event loop"
#1254 [15:52] <Galaxy_2Alex> Tretoxatine, Huh, haven't seen that one in a while
#1255 [15:52] <Galaxy_2Alex> ??> Tretoxatine av/adwcleaner
#1256 [15:52] <Mightyena> Tretoxatine: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#1257 [15:52] <Mightyena> Tretoxatine: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1258 [15:53] <NorbMVP> Yeah. After someone stole my account and Mojang didn't do anything for it i used it before i bought other account
#1259 [15:53] <Tretoxatine> okay thanks I will try
#1260 [15:53] <Galaxy_2Alex> NorbMVP, Wall of text incoming, please read through ALL of it.
#1261 [15:53] <Galaxy_2Alex> NorbMVP, McLeaks and similar tools are known to steal people's account details - they reroute all the data you type into the launcher onto a completely different server that is not Mojang's. There are certain steps you will have to take in order to fix your problem, and your personal data.
#1262 [15:53] <Galaxy_2Alex> NorbMVP, First, delete the program if you still have it, it's probably in your Downloads folder. Next, you will need to edit your Host file.
#1263 [15:53] <Galaxy_2Alex> NorbMVP,
#1264 [15:53] <Galaxy_2Alex> To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator. Press File, then Open.
#1265 [15:53] <Galaxy_2Alex> NorbMVP, Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open". Once the window is open, delete the lines containing "mojang.com" (the whole line, probably everything that is in the text file), and save that file.
#1266 [15:53] * Saladin [webchat@182.232.193.1] has joined #minecrafthelp
#1267 [15:53] <Galaxy_2Alex> NorbMVP, Next, change your Minecraft password as soon as possible. If you have also used that exact same password elsewhere, change those passwords as well. After all that, you game should allow you to log in again.
#1268 [15:54] <Galaxy_2Alex> NorbMVP, If you have intentionally used the program, please be aware that using it can get your account permanently suspended. If you ever need an alternate account, you can always buy a new license on https://minecraft.net/
#1269 [15:54] * Tretoxatine [webchat@17.38-182-91.adsl-dyn.isp.belgacom.be] has quit. (Client Quit)
#1270 [15:54] <Guest22860> <script src="https://paste.ee/e/KzYbG/0"></script>
#1271 [15:54] <Guest22860> is that what you where lookiing for
#1272 [15:55] <Galaxy_2Alex> ??> Guest22860 av/adwcleaner
#1273 [15:55] <Mightyena> Guest22860: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#1274 [15:55] <Mightyena> Guest22860: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1275 [15:55] <Saladin> i have removed malware it's nowt working it still unable to dwoanload
#1276 [15:55] <Galaxy_2Alex> ??> Saladin tools/hjt
#1277 [15:55] <Mightyena> Saladin: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1278 [15:55] <Mightyena> Saladin: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1279 [15:56] <Guest22860> what?
#1280 [15:56] <Galaxy_2Alex> Guest22860, Please ignore any messages starting with ??> as they are only internal commands. Instead, follow the instructions from Absol below them starting with your Username.
#1281 [15:56] <Galaxy_2Alex> Guest22860, Mightyena, not Absol, my bad
#1282 [15:56] <Guest22860> but did i do it right
#1283 [15:56] <Guest22860> <script src="https://paste.ee/e/KzYbG/0"></script>
#1284 [15:57] <d7my00> I cant found my transaction ID what can I do?
#1285 [15:57] <Galaxy_2Alex> ??> d7my00 account/send-email
#1286 [15:57] <Mightyena> d7my00: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1287 [15:57] <Mightyena> d7my00: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1288 [15:58] <Galaxy_2Alex> Guest22860, No, not really, I asked for a log after you joined a server and loaded some skins, but we're moving on now.
#1289 [15:58] * Tim3 [webchat@75-9-110-68.lightspeed.milwwi.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#1290 [15:58] <Guest22860> ok bye
#1291 [15:58] * Guest22860 [webchat@c-73-189-97-219.hsd1.ca.comcast.net] has quit. (Quit: webchat.esper.net)
#1292 [15:59] * hel[p [webchat@64-33-114-16-dynamic.midco.net] has joined #minecrafthelp
#1293 [15:59] <d7my00> I cant remember any thing because it is very old only my email and my pass that its
#1294 [15:59] <hel[p> I am not able to purchase minecraft on the official website
#1295 [15:59] <hel[p> i have tried two different credit cards
#1296 [15:59] <Galaxy_2Alex> d7my00, Just give them as many information as possible.
#1297 [15:59] * Tretoxatine [webchat@17.38-182-91.adsl-dyn.isp.belgacom.be] has joined #minecrafthelp
#1298 [15:59] <Galaxy_2Alex> hel[p, Are the cards prepaid credit cards?
#1299 [16:00] * d7my00 [webchat@51.252.0.91] has quit. (Quit: webchat.esper.net)
#1300 [16:00] <hel[p> no, one is a debit card and then the other is just a regular discover card
#1301 [16:00] <hel[p> and everytime i try to type in a username it doesn't let me use it
#1302 [16:01] <hel[p> it just says an error with processing my card :/
#1303 [16:01] * Ludwigyoda [webchat@host-109-88-94-56.dynamic.voo.be] has joined #minecrafthelp
#1304 [16:01] <Ludwigyoda> someone is here
#1305 [16:01] <Ludwigyoda> i try to contact the support since 3 day and nobody answer me
#1306 [16:01] <Galaxy_2Alex> Ludwigyoda, Yes. hello.
#1307 [16:01] <Ludwigyoda> ohhhh thank you
#1308 [16:02] <Galaxy_2Alex> Ludwigyoda, This channel is run by volunteers and isn't always staffed.
#1309 [16:02] <hel[p> any idea of what could be going on with why i am not able to purchase the game...?
#1310 [16:02] <Galaxy_2Alex> hel[p, Make sure the cards are allowed to do international transactions, you may need to call your bank to confirm this.
#1311 [16:02] <Ludwigyoda> it's not in the channel i write email
#1312 [16:02] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#1313 [16:02] <Galaxy_2Alex> Ludwigyoda, Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: https://help.mojang.com/customer/portal/articles/359446
#1314 [16:02] <hel[p> would it just be easier if i sent money to a paypal account for the amount needed?
#1315 [16:03] <Tretoxatine> hello I tried many times many technics etc... but this crash report message persist "The game crashed whilst mouseclicked event handler
#1316 [16:03] <Tretoxatine> Error: java.lang.IllegalStateException: failed to create a child event loop" anyone can help me? or have some explanations?
#1317 [16:03] <Galaxy_2Alex> hel[p, Probably, yes.
#1318 [16:03] <Galaxy_2Alex> Tretoxatine, Did you run the program I sent?
#1319 [16:03] <Tretoxatine> yes I did it but it doesn't work
#1320 [16:04] <Galaxy_2Alex> ??> Tretoxatine tools/hjt
#1321 [16:04] <Mightyena> Tretoxatine: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1322 [16:04] <Mightyena> Tretoxatine: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1323 [16:04] <Ludwigyoda> ok but you can't do anything ? :/ galaxy ?
#1324 [16:04] <Ludwigyoda> my problem is that i buy minecraft long time ago and no i need to put the account from minecraft . net to mojang but when i try to do that they said this accound already migreate ....
#1325 [16:04] * NorbMVP [webchat@83-145-173-101.cable-modem.tkk.net.pl] has quit. (Quit: webchat.esper.net)
#1326 [16:04] <Ludwigyoda> sorry i'm not an english guy so i do what i can ^^
#1327 [16:04] * Baktus_79 [~Baktus_@ti0018a400-5697.bb.online.no] has quit. (Quit: Leaving)
#1328 [16:04] * Tim7 [webchat@75-9-110-68.lightspeed.milwwi.sbcglobal.net] has joined #minecrafthelp
#1329 [16:04] <Galaxy_2Alex> Ludwigyoda, This channel os only for technical support.
#1330 [16:05] <Galaxy_2Alex> Ludwigyoda, We cannot provide account support.
#1331 [16:05] * hel[p [webchat@64-33-114-16-dynamic.midco.net] has quit. (Quit: webchat.esper.net)
#1332 [16:05] <Tim7> hello again
#1333 [16:05] <Ludwigyoda> yes but nobody answer me i don't know what i can do :/
#1334 [16:05] <Tretoxatine> but I don't have malwares or something. Why would that help me?
#1335 [16:05] <Lord_Ralex> Ludwigyoda, you have to wait for them to reply
#1336 [16:06] <Lord_Ralex> https://help.mojang.com/customer/portal/articles/359446
#1337 [16:06] <Ludwigyoda> ok ok thank you :) so they answer to me one day ahaha
#1338 [16:06] <Ludwigyoda> good day man
#1339 [16:06] <Tim7> Error details: The process cannot access the file because it is being used by another process.
#1340 [16:07] <Tim7> that's what im getting when I try to start minecraft
#1341 [16:07] <Saladin> i can't download hijack this.
#1342 [16:07] <Galaxy_2Alex> ??> Tim7 tools/hjt
#1343 [16:07] <Mightyena> Tim7: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1344 [16:07] <Mightyena> Tim7: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1345 [16:07] * DiibuGamer [webchat@190.238.75.219] has joined #minecrafthelp
#1346 [16:07] <DiibuGamer> Hi
#1347 [16:08] <Galaxy_2Alex> Saladin, Why not?
#1348 [16:09] <DiibuGamer> my account has been stolen, I received an email from mojang 3 days ago, but I still do not respond to my account
#1349 [16:09] <Galaxy_2Alex> DiibuGamer, When did you originally send the support request?
#1350 [16:09] * Tretoxatine [webchat@17.38-182-91.adsl-dyn.isp.belgacom.be] has quit. (Quit: webchat.esper.net)
#1351 [16:09] * Tretoxatine [webchat@17.38-182-91.adsl-dyn.isp.belgacom.be] has joined #minecrafthelp
#1352 [16:10] <Tim7> I did it
#1353 [16:10] <Tretoxatine> hello I tried many times many technics etc... but this crash report message persist "The game crashed whilst mouseclicked event handler
#1354 [16:10] <Galaxy_2Alex> ??> Tretoxatine tools/hjt
#1355 [16:10] <Mightyena> Tretoxatine: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1356 [16:10] <Mightyena> Tretoxatine: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1357 [16:10] <Galaxy_2Alex> Tim7, Please send us the link to it.
#1358 [16:11] <Tim7> should I pate the link in this chat?
#1359 [16:11] * MRsoyhair [webchat@169.106.244.66.dyn.smithville.net] has joined #minecrafthelp
#1360 [16:11] * Tretoxatine [webchat@17.38-182-91.adsl-dyn.isp.belgacom.be] has quit. (Client Quit)
#1361 [16:11] <Galaxy_2Alex> Tim7, Yes.
#1362 [16:11] <Tim7> https://paste.ubuntu.com/p/wXm5SRSQQG/
#1363 [16:12] * DiibuGamer [webchat@190.238.75.219] has quit. (Client Quit)
#1364 [16:12] <Galaxy_2Alex> Tim7, Segurazo is known to interfere with Minecraft, you mayu need to remove it.
#1365 [16:12] <Tim7> okay I will try thanks for the help!
#1366 [16:13] * Tim7 [webchat@75-9-110-68.lightspeed.milwwi.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#1367 [16:16] <MRsoyhair> i am locked on the loading screen and cant join multiplayer or single player
#1368 [16:17] <Saladin> my computer is now download hijackthis it always missing when i try to click
#1369 [16:17] <Saladin> not*
#1370 [16:19] <Galaxy_2Alex> Saladin, Open it from the downloads folder.
#1371 [16:19] <Galaxy_2Alex> MRsoyhair, Define "locked".
#1372 [16:19] <Galaxy_2Alex> MRsoyhair, Oh right, I see
#1373 [16:20] <Galaxy_2Alex> ??> MRsoyhair av/adwcleaner
#1374 [16:20] <Mightyena> MRsoyhair: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#1375 [16:20] <Mightyena> MRsoyhair: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1376 [16:20] <Mightyena> MRsoyhair: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1377 [16:20] * MRsoyhair [webchat@169.106.244.66.dyn.smithville.net] has left #minecrafthelp
#1378 [16:21] <Saladin> i did that but it always missing
#1379 [16:21] * soyhair [webchat@169.106.244.66.dyn.smithville.net] has joined #minecrafthelp
#1380 [16:21] <Galaxy_2Alex> Saladin, Try a different browser to download it.
#1381 [16:21] <Galaxy_2Alex> ??> soyhair av/adwcleaner
#1382 [16:21] <Mightyena> soyhair: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#1383 [16:21] <Mightyena> soyhair: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1384 [16:21] <Zloldeath> Did I erase all the file?
#1385 [16:21] <Galaxy_2Alex> soyhair, in case you lost the download link.
#1386 [16:21] <soyhair> thanks
#1387 [16:22] <Galaxy_2Alex> Zloldeath, No, you remove the lines in the file that contain "mojang.com"
#1388 [16:23] <Zloldeath> ok
#1389 [16:23] <Zloldeath> And where I save the file?
#1390 [16:23] * d7my00 [webchat@51.252.0.91] has joined #minecrafthelp
#1391 [16:24] <Galaxy_2Alex> Zloldeath, In the exact same location. If you can't save it there, you didn't open Notepad as Administrator.
#1392 [16:24] * Saladin [webchat@182.232.193.1] has quit. (Quit: webchat.esper.net)
#1393 [16:25] <d7my00> I send email to them but they will take a lot of time
#1394 [16:27] * Zach [webchat@50-82-128-148.client.mchsi.com] has joined #minecrafthelp
#1395 [16:28] <Zloldeath> I save it
#1396 [16:28] * Zach is now known as Guest92550
#1397 [16:29] <Guest92550> Hello! Trying to play Minecraft through the xbox app on my PC because I have the Minecraft windows 10 on my xbox and when I go through the app it wants me to buy Minecraft again even though I already have it on my xbox
#1398 [16:29] <Zloldeath> After?
#1399 [16:29] <Galaxy_2Alex> Zloldeath, Tro to log in how.
#1400 [16:29] <Galaxy_2Alex> now*
#1401 [16:30] <Galaxy_2Alex> Guest92550, So you have it on the Xbox One?
#1402 [16:30] <d7my00> I send email to them but they will take a lot of time
#1403 [16:30] <Galaxy_2Alex> d7my00, Yes.
#1404 [16:30] <Guest92550> yeah Galaxy_2Alex
#1405 [16:31] <d7my00> How can I make sure if I was had this game or not let me check .
#1406 [16:31] <Galaxy_2Alex> Guest92550, Having it on the Xbox doesn't give you a copy for Windows 10 for free.
#1407 [16:31] <Zloldeath> It works!
#1408 [16:31] * ElvisDesigns [webchat@46.109.247.19] has joined #minecrafthelp
#1409 [16:31] * JoegliMow [webchat@h250.173.18.98.dynamic.ip.windstream.net] has joined #minecrafthelp
#1410 [16:31] <Zloldeath> Thank you so much
#1411 [16:31] * markie [webchat@ool-2f122816.dyn.optonline.net] has joined #minecrafthelp
#1412 [16:32] <JoegliMow> I have th eproblem of not seing skins
#1413 [16:32] * markie [webchat@ool-2f122816.dyn.optonline.net] has quit. (Client Quit)
#1414 [16:32] <d7my00> How can I make sure if I was had this game or not let me check .
#1415 [16:32] <Galaxy_2Alex> d7my00, If you have the transaction ID, you should be fine.
#1416 [16:33] <JoegliMow> I can only see skins in 1.8
#1417 [16:33] <Guest92550> I bought it on the xbox and it says you can log in through the xbox app on my pc
#1418 [16:33] <Guest92550> that does not make any sense for me to buy the game again
#1419 [16:33] <d7my00> I am sorry I dont because I bought it in 2013 veeery old
#1420 [16:33] <Galaxy_2Alex> Guest92550, The Xbox One version and the Windows 10 version are completely seperate games.
#1421 [16:33] <Guest92550> Its the windows 10 addition on the xbox one
#1422 [16:34] <JoegliMow> in 1.8 skin sshow up bu tnot in anything else
#1423 [16:34] <Galaxy_2Alex> ??> JoegliMow win/reinst
#1424 [16:34] <Mightyena> JoegliMow: You may need to reinstall the locally installed files that Minecraft puts into place.
#1425 [16:34] <Mightyena> JoegliMow: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#1426 [16:34] <d7my00> I am sorry I dont because I bought it in 2013 veeery old
#1427 [16:34] <Guest92550> the windows 10 edition is on the xbox
#1428 [16:34] <Galaxy_2Alex> Guest92550, https://answers.microsoft.com/en-us/xbox/forum/all/minecraft-windows-10-edition-on-xbox-one/43a2609b-4ea6-48dc-8363-5e91898fd7fb?auth=1
#1429 [16:35] <Galaxy_2Alex> d7my00, Please do not spam and wait for Mojang to reply.
#1430 [16:36] <d7my00> Thanks
#1431 [16:36] <JoegliMow> I do not see saves directory
#1432 [16:36] <Galaxy_2Alex> JoegliMow, Are you using a third party launcher?
#1433 [16:37] <JoegliMow> no
#1434 [16:37] <Galaxy_2Alex> JoegliMow, Alright, just delete the whole folder.
#1435 [16:37] <JoegliMow> wait the folder that says saves?
#1436 [16:37] * d7my00 [webchat@51.252.0.91] has quit. (Quit: webchat.esper.net)
#1437 [16:38] <Galaxy_2Alex> JoegliMow, No, everything in the .minecraft folder.
#1438 [16:38] <JoegliMow> besides saves?
#1439 [16:39] <Galaxy_2Alex> JoegliMow, If you have a saves folder in the .minecraft folder, don't delete it.
#1440 [16:39] <JoegliMow> ok
#1441 [16:39] <JoegliMow> then relaunch
#1442 [16:40] <JoegliMow> ?
#1443 [16:40] <Galaxy_2Alex> JoegliMow, Yes.
#1444 [16:44] <JoegliMow> will I have to reset my skin?
#1445 [16:47] * Zloldeath [webchat@mtrlpq3015w-76-65-60-226.dsl.bell.ca] has quit. (Quit: webchat.esper.net)
#1446 [16:47] * nek0 [webchat@ip120.ip-149-56-10.net] has joined #minecrafthelp
#1447 [16:47] <nek0> hello im having connection issues
#1448 [16:48] <nek0> i couldn't login to the game and i changed my password
#1449 [16:48] <nek0> the game say to verify my internet connectioin and i verified
#1450 [16:49] <nek0> i restarted my router
#1451 [16:49] <nek0> pluged a cable
#1452 [16:49] <nek0> but the game dont log in
#1453 [16:51] * nek0 [webchat@ip120.ip-149-56-10.net] has quit. (Client Quit)
#1454 [17:16] * Max0 [webchat@75-140-13-74.static.rvsd.ca.charter.com] has joined #minecrafthelp
#1455 [17:18] <Max0> I have been trying to purchase Minecraft through your website https://minecraft.net. The problem is it won't let me purchase. Every time I click Purchase, a dialog box appears and says, "An error occurred while placing order, please verify credit card info and try again".
#1456 [17:24] * No2ody [webchat@188.55.247.152] has quit. (Quit: webchat.esper.net)
#1457 [17:27] * Max0 [webchat@75-140-13-74.static.rvsd.ca.charter.com] has quit. (Quit: webchat.esper.net)
#1458 [17:28] * julia4232 [webchat@196.196.193.204] has joined #minecrafthelp
#1459 [17:29] <julia4232> hey, reset my password after not being able to log in yesterday, tried logging in now and its not letting me, i know for a fact its the right password and ive tried it with hours in between
#1460 [17:30] * MCRyanGameCool77 [webchat@162-193-201-144.lightspeed.clmasc.sbcglobal.net] has joined #minecrafthelp
#1461 [17:30] <MCRyanGameCool77> hello
#1462 [17:31] <julia4232> hello
#1463 [17:31] * Schark [webchat@c-71-200-241-203.hsd1.fl.comcast.net] has joined #minecrafthelp
#1464 [17:31] * DarkNoddy [~mordi@ti0020a400-0893.bb.online.no] has quit. ()
#1465 [17:31] <julia4232> can anyone help like
#1466 [17:32] <Schark> I literally just bought Minecraft java edition and it will load to 90%ish and then just stop running
#1467 [17:32] * julia4232 [webchat@196.196.193.204] has quit. (Client Quit)
#1468 [17:33] <Schark> can anyone help
#1469 [17:33] <MCRyanGameCool77> my minceraft got hack can you help me out here
#1470 [17:33] <MCRyanGameCool77> Absol can you help me out get my minceraft acc back
#1471 [17:37] <Schark> okay good help
#1472 [17:37] * Schark [webchat@c-71-200-241-203.hsd1.fl.comcast.net] has quit. (Quit: webchat.esper.net)
#1473 [17:39] * chad8 [webchat@96-2-63-228-dynamic.midco.net] has joined #minecrafthelp
#1474 [17:40] <chad8> My son is attempting to get into his minecraft account, why do I need to pay 10 cents for a game when the lowest my card can be charged is more than that, do I really need to think that I am being scammed
#1475 [17:43] * Xanmann1011 [webchat@ip70-163-194-236.ph.ph.cox.net] has joined #minecrafthelp
#1476 [17:43] <Xanmann1011> Hello?
#1477 [17:43] <chad8> yes
#1478 [17:43] <Xanmann1011> I need help joining a realm
#1479 [17:43] * chad8 [webchat@96-2-63-228-dynamic.midco.net] has quit. (Client Quit)
#1480 [17:43] <Xanmann1011> Could not connect: Outdated Client! Realms have updated
#1481 [17:44] * Xanmann1011 [webchat@ip70-163-194-236.ph.ph.cox.net] has quit. (Client Quit)
#1482 [17:49] * jo [webchat@cpe-172-113-74-60.socal.res.rr.com] has joined #minecrafthelp
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#1484 [17:52] * nut_meghan [webchat@184.63.10.230] has joined #minecrafthelp
#1485 [17:52] <nut_meghan> heyyyyyy
#1486 [17:52] <nut_meghan> do you remember me xD
#1487 [17:53] <nut_meghan> yeah um my launcher still wont update -_-
#1488 [17:53] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has quit. (Quit: Leaving)
#1489 [17:54] <nut_meghan> its probably still because of the full c disk but i cant figure out what i should and shouldn't delete on it
#1490 [17:54] <nut_meghan> help?
#1491 [17:54] <nut_meghan> oof
#1492 [17:56] <nut_meghan> ello
#1493 [17:57] * Vic [webchat@c-98-255-79-40.hsd1.ca.comcast.net] has joined #minecrafthelp
#1494 [17:58] <nut_meghan> okayyyyyyy
#1495 [17:58] <Vic> ok
#1496 [17:58] * nut_meghan [webchat@184.63.10.230] has quit. (Quit: webchat.esper.net)
#1497 [17:59] <Vic> Problem is "The game crashed whilst unexpected error
#1498 [17:59] <Vic> Error: java.lang.RuntimeException: No OpenGL context found in the current thread." I have dxdiag link in Ubuntu Pastebin plz help
#1499 [18:01] * Vic [webchat@c-98-255-79-40.hsd1.ca.comcast.net] has quit. (Client Quit)
#1500 [18:01] * Zaadig [webchat@bfb2a304.virtua.com.br] has joined #minecrafthelp
#1501 [18:02] <Zaadig> Hello. I own the minecraft java edition. I would like to play the windows 10 version. How do i do it?
#1502 [18:02] * Vic [webchat@c-98-255-79-40.hsd1.ca.comcast.net] has joined #minecrafthelp
#1503 [18:03] * Vic [webchat@c-98-255-79-40.hsd1.ca.comcast.net] has quit. (Client Quit)
#1504 [18:03] * Ruso [webchat@85.239.106.212.dynamic.jazztel.es] has joined #minecrafthelp
#1505 [18:03] <Ruso> Hola
#1506 [18:04] <Ruso> Mira no puedo acceder a mi cuenta porque no recuerdo la contraseña del gmail y no hay forma de resetear la contraeña
#1507 [18:05] <Ruso> Hay alguna forma que me cambien el correo al primero que tuve? Fue con el cual hice la compra y juge por primera vez
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#1510 [18:11] * CubeTheThird [~cubetheth@dhcp-108-168-124-249.cable.user.start.ca] has joined #minecrafthelp
#1511 [18:12] * Chip [webchat@cpc138714-sund15-2-0-cust982.11-1.cable.virginm.net] has joined #minecrafthelp
#1512 [18:12] <Chip> I cant login/recover my old password. what do I do?
#1513 [18:12] * Vic [webchat@c-98-255-79-40.hsd1.ca.comcast.net] has joined #minecrafthelp
#1514 [18:12] <CubeTheThird> Chip, contact Mojantg
#1515 [18:12] <CubeTheThird> ??> Chip mojang/email
#1516 [18:12] <Mightyena> Chip: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1517 [18:12] <Mightyena> Chip: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1518 [18:13] <Chip> I have emailed support but it took a month to get a response that didnt help at all
#1519 [18:13] <CubeTheThird> Chip, oh? what was the response?
#1520 [18:13] <Vic> could someone help me with "The game crashed whilst unexpected error
#1521 [18:13] <Vic> Error: java.lang.RuntimeException: No OpenGL context found in the current thread." I got crash report and dxdiag in pastebin
#1522 [18:13] <CubeTheThird> Vic, links please
#1523 [18:13] <Chip> I was told to find transaction IDs and to follow websites
#1524 [18:14] <Vic> Crash report: https://paste.ubuntu.com/p/3WGDhrsYvh/
#1525 [18:14] <Chip> ive done everything I can think of and I am getting nowhere
#1526 [18:14] <Vic> DxDiag: https://paste.ubuntu.com/p/4Qm3qNwKbc/
#1527 [18:14] <raspberry3> hi so my minecarft launcher seems to be broken, i will try to launch the game, it will load to a certain point and the crash with the message "JavaTM platform SE binary is not responding" ive reinstalled minecraft, java, and updated my drivers, i dont know what to do please help
#1528 [18:14] <CubeTheThird> Chip, you sent them your transaction ID?
#1529 [18:14] <CubeTheThird> raspberry3, let's do a malware scan
#1530 [18:14] <CubeTheThird> ??> raspberry3 av/adwcleaner
#1531 [18:14] <Mightyena> raspberry3: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#1532 [18:14] <Mightyena> raspberry3: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1533 [18:15] <Chip> My mother purchased Minecraft for me back when it was still the old OLD launcher (we're talking like <2012)
#1534 [18:15] <Chip> I cant get the ID
#1535 [18:15] <CubeTheThird> Vic, do you have issues with the latest version of the game?
#1536 [18:15] <Vic> Also Cube I did updates to GPu and Windows already so I've checked multiple times if they were up to date or not
#1537 [18:15] <Vic> Ok so it's only 1.8 and 1.8.9 but 1.14 works
#1538 [18:15] <Vic> I m using optifine
#1539 [18:16] <CubeTheThird> Vic, sorry, we only support unmodded current releases of the game
#1540 [18:16] <CubeTheThird> Chip, then you will need to explain that to them. We don't work for Mojang here, so we can't help to recover an account
#1541 [18:16] <Vic> Oh ok
#1542 [18:16] <Chip> When I click reset password I dont get an email, I try my old email address just incase and still dont get a reset password email
#1543 [18:17] <raspberry3> CubeTheThird ok im installing
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#1545 [18:18] <Chip> I've emailed support with my issue before and they didnt help. I dont know what to do. Ive tried being as detailed as possible but they just tell me to follow an article on their website, which I have done (but obviously nothing works)
#1546 [18:19] * Kappa [webchat@91-158-151-193.elisa-laajakaista.fi] has joined #minecrafthelp
#1547 [18:19] <CubeTheThird> Chip, do you have a case number?
#1548 [18:19] <Kappa> ?
#1549 [18:20] * Kappa [webchat@91-158-151-193.elisa-laajakaista.fi] has quit. (Client Quit)
#1550 [18:20] <Chip> not that I know of
#1551 [18:20] <Chip> I just checked the email and dont see a case number
#1552 [18:21] <CubeTheThird> Chip, you should have received one from the automated response they send when you contact them
#1553 [18:21] <Vic> Cube could u help me with 1.8 non-modded then? DxDiag: https://paste.ubuntu.com/p/3DRs3X94gB/ Crash Report: https://paste.ubuntu.com/p/XXRYRmKwd8/
#1554 [18:21] <Chip> Oh THAT email
#1555 [18:21] * raspberry3 [webchat@bmtnon1319w-lp130-04-69-159-79-212.dsl.bell.ca] has joined #minecrafthelp
#1556 [18:22] * raspberry3 [webchat@bmtnon1319w-lp130-04-69-159-79-212.dsl.bell.ca] has quit. (Client Quit)
#1557 [18:22] <CubeTheThird> Vic, have you tried without resource packs?
#1558 [18:22] <Chip> Case #2772569
#1559 [18:23] <Vic> hm no do I have to access the resource packs folder then delete all of them? I have a pack on
#1560 [18:23] <Chip> I think thats the right one
#1561 [18:23] <Chip> Case #2839593 <-- this one is from today
#1562 [18:24] <CubeTheThird> Chip, alright. I'll try poking someone with it, but I can't guarantee anything. We're just volunteers here
#1563 [18:24] <CubeTheThird> Vic, ya delete or move it
#1564 [18:24] <Vic> kk
#1565 [18:24] <Chip> I appreciate any help thank you
#1566 [18:24] * hannahbanana [webchat@c-24-218-63-95.hsd1.ct.comcast.net] has joined #minecrafthelp
#1567 [18:26] <CubeTheThird> Vic, hmm it does look like there are somewhat newer video drivers for your GPU. Try download and install https://www.nvidia.com/Download/driverResults.aspx/148586/en-us
#1568 [18:26] <Vic> Oh ok then
#1569 [18:27] <hannahbanana> I logged on today and I couldn't place any blocks, use doors, open chests, mount horses, etc. I figured that it was a command problem, so I went to the command center to adjust any problems. I was able to make it so I can only place blocks and not destroy any, but never both at the same time. So I tried pressing control and it allowed me to access
#1570 [18:27] <hannahbanana> both placing and destroying. I just want it to get back to normal where I only ever have to click one side of my trackpad to do either action. someone help!
#1571 [18:29] <CubeTheThird> hannahbanana, what edition of the game?
#1572 [18:29] <hannahbanana> 1.14.3
#1573 [18:29] <hannahbanana> for a mac
#1574 [18:30] <CubeTheThird> hannahbanana, ok, and what do you mean by "command center"?
#1575 [18:31] * hannahbanana [webchat@c-24-218-63-95.hsd1.ct.comcast.net] has quit. (Quit: webchat.esper.net)
#1576 [18:32] * TheRindyOne [webchat@cpc112850-wiga15-2-0-cust979.18-3.cable.virginm.net] has joined #minecrafthelp
#1577 [18:32] * hannahbanana [webchat@c-24-218-63-95.hsd1.ct.comcast.net] has joined #minecrafthelp
#1578 [18:33] <hannahbanana> Hi! I was kicked off the chat earlier and this is my first time using the chat room
#1579 [18:33] <hannahbanana> am I still talking to the same person?
#1580 [18:33] <hannahbanana> or do I get someone new to help me?
#1581 [18:35] <CubeTheThird> hannahbanana, what do you mean by "command center"?
#1582 [18:35] * hannahbanana [webchat@c-24-218-63-95.hsd1.ct.comcast.net] has quit. (Client Quit)
#1583 [18:37] <Vic> Cube it isn't resource packs I removed all of them and re launched to crashed again, currently installing the graphics card drivers u told me to install
#1584 [18:40] * md_5 [~md_5@marius.md-5.net] has quit. (Quit: ZNC - http://znc.in)
#1585 [18:43] <Vic> Yea the drivers are up to date Cube
#1586 [18:43] <Vic> it's still saying "Error: java.lang.RuntimeException: No OpenGL context found in the current thread."
#1587 [18:43] <CubeTheThird> Vic, you'll probably need to reboot
#1588 [18:44] <Vic> restart pc?
#1589 [18:44] <Vic> k then
#1590 [18:47] * md_5 [~md_5@marius.md-5.net] has joined #minecrafthelp
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#1594 [18:49] * zSchoko [webchat@189-68-14-210.dsl.telesp.net.br] has joined #minecrafthelp
#1595 [18:49] <zSchoko> Ola
#1596 [18:49] <zSchoko> Sou brasileiro
#1597 [18:49] <zSchoko> falo portugues
#1598 [18:50] <zSchoko> e não estou conseguindo entrar em minha conta
#1599 [18:50] <zSchoko> ela nem se quer carrega
#1600 [18:50] <zSchoko> e no laucher fala senha errada
#1601 [18:50] <zSchoko> poderia me ajudar ?
#1602 [18:50] <CubeTheThird> ??> zSchoko lang/pt
#1603 [18:50] <Mightyena> zSchoko: Nós só falamos inglês aqui. Você pode, no entanto, usar um tradutor se quiser, como https://translate.google.com/#pt/en
#1604 [18:50] * Chip [webchat@cpc138714-sund15-2-0-cust982.11-1.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#1605 [18:51] <zSchoko> Ok so I can not log into my minecraft account a few days ago
#1606 [18:52] <CubeTheThird> zSchoko, what happens when you try?
#1607 [18:52] <zSchoko> can you help me ?
#1608 [18:53] * Vic [webchat@c-98-255-79-40.hsd1.ca.comcast.net] has joined #minecrafthelp
#1609 [18:53] <zSchoko> the page simply does not load
#1610 [18:53] <zSchoko> nor appears error but on mojang website normally loads
#1611 [18:53] <Vic> Cube restarted and it still says "Error: java.lang.RuntimeException: No OpenGL context found in the current thread."
#1612 [18:53] <CubeTheThird> ??> zSchoko tools/hjt
#1613 [18:53] <Mightyena> zSchoko: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1614 [18:53] <Mightyena> zSchoko: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1615 [18:54] * trey [webchat@250.sub-174-238-146.myvzw.com] has joined #minecrafthelp
#1616 [18:54] <CubeTheThird> Vic, can you try setting your monitor to run at 60 Hz refresh rate, instead of 75 Hz?
#1617 [18:54] <trey> can i refund the game
#1618 [18:54] <Vic> um ok then
#1619 [18:54] * INeedHelp [webchat@hearthrug.exithtml.eu] has joined #minecrafthelp
#1620 [18:54] <INeedHelp> Hi :)
#1621 [18:54] * trey [webchat@250.sub-174-238-146.myvzw.com] has quit. (Client Quit)
#1622 [18:55] <CubeTheThird> hello INeedHelp
#1623 [18:55] * camachutra690 [webchat@177.247.84.242] has joined #minecrafthelp
#1624 [18:55] <camachutra690> emmm hola
#1625 [18:55] <Vic> yo WTF cube it worked
#1626 [18:55] <Vic> idk why it has to be 60 hz though
#1627 [18:55] * Nick [webchat@ip68-3-60-13.ph.ph.cox.net] has joined #minecrafthelp
#1628 [18:56] <camachutra690> tengo un problema
#1629 [18:56] * trey [webchat@250.sub-174-238-146.myvzw.com] has joined #minecrafthelp
#1630 [18:56] * Nick is now known as Guest89650
#1631 [18:56] <trey> is there a way to refund it i need to buy it from the windows store
#1632 [18:56] <Guest89650> I can't login to my account after I reactivated my email
#1633 [18:56] <CubeTheThird> Vic, figured as much. Older versions also have old graphics libraries, so it's likely an update there fixed an issue with higher refresh rates
#1634 [18:56] <camachutra690> tengo una cuenta con el monbre de camachutra690 pero no me acuerdo de que Gmail es
#1635 [18:57] <CubeTheThird> trey, you have to contact Mojang for that
#1636 [18:57] <CubeTheThird> ??> trey mojang/email
#1637 [18:57] <Mightyena> trey: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1638 [18:57] <Mightyena> trey: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1639 [18:57] <CubeTheThird> ??> camachutra690 lang/es
#1640 [18:57] <Mightyena> camachutra690: En esta sala de chat solo hablamos ingles. Por favor escriba en ingles o use un traductor como https://translate.google.com/#es/en
#1641 [18:57] <Vic> Welp Thank you so much for the Cube
#1642 [18:57] <Vic> help
#1643 [18:57] <INeedHelp> I have an issue on MacOS where i get this error: https://pastebin.com/raw/LCS3zrmk - I'm using the older version of Java & Legacy Launcher because the most recent minecraft launcher gives me an error: https://pastebin.com/raw/1SMteTUp
#1644 [18:57] <INeedHelp> Has anyone seen this before?
#1645 [18:58] * Vic [webchat@c-98-255-79-40.hsd1.ca.comcast.net] has quit. (Quit: webchat.esper.net)
#1646 [18:58] <INeedHelp> I'm just trying to do the craft with my bois you know?
#1647 [18:58] <Guest89650> The email for my account was deactivated, and I reactivated it today and now I am not able to login to minecraft. How can I fix this?
#1648 [18:58] <camachutra690> I have a problem that I have a premium minecraft account with the name of camachutra690 I do not remember Gmail
#1649 [18:58] <CubeTheThird> ??> INeedHelp mac/reinst
#1650 [18:58] <Mightyena> INeedHelp: You may need to reinstall the locally installed files that Minecraft puts into place.
#1651 [18:58] <Mightyena> INeedHelp: To do so, run the following command in a terminal: curl -L https://git.io/rmc | sh
#1652 [18:59] <CubeTheThird> camachutra690, you will have to contact Mojang for assistance
#1653 [18:59] <CubeTheThird> ??> camachutra690 mojang/email
#1654 [18:59] <Mightyena> camachutra690: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1655 [18:59] <Mightyena> camachutra690: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1656 [18:59] <INeedHelp> Thanks! will try now Mightyena
#1657 [18:59] <camachutra690> thancks
#1658 [18:59] * comoocrab [webchat@107-210-98-56.lightspeed.spfdmo.sbcglobal.net] has joined #minecrafthelp
#1659 [18:59] * camachutra690 [webchat@177.247.84.242] has quit. (Client Quit)
#1660 [19:00] <Guest89650> Can anyone help me recover my account
#1661 [19:00] <INeedHelp> Mightyena Same error sadly :(
#1662 [19:00] <Guest89650> pls
#1663 [19:00] <INeedHelp> Guest89650, what's the problem?
#1664 [19:00] <comoocrab> I had a really old account for minecraft on pc and I am unable to login. do accounts get deleted if they aren't accessed for an extended period of time
#1665 [19:00] <zSchoko> https://paste.ubuntu.com/p/ZhHwnyKhfp/ my link
#1666 [19:00] <INeedHelp> @comoocrab, no they don't.
#1667 [19:00] <CubeTheThird> comoocrab, they do not. What happens when you try logging in?
#1668 [19:00] <Guest89650> the email for my minecraft account got deactivated so i reactivated it and now I can't login
#1669 [19:00] <zSchoko> My link you asked for.
#1670 [19:01] <CubeTheThird> ??> zSchoko info/mcleaks
#1671 [19:01] <Mightyena> zSchoko: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#1672 [19:01] <Mightyena> zSchoko: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#1673 [19:01] <INeedHelp> Guest89650 Do you have access to the email? If so you should be able to recover your password by visiting https://my.minecraft.net/en-us/password/forgot/
#1674 [19:01] <Guest89650> I did that but i didn't get the email
#1675 [19:02] * trey [webchat@250.sub-174-238-146.myvzw.com] has quit. (Quit: webchat.esper.net)
#1676 [19:02] <CubeTheThird> Guest89650, you need to contact Mojang for assistance
#1677 [19:02] <CubeTheThird> ??> Guest89650 mojang/email
#1678 [19:02] <Mightyena> Guest89650: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1679 [19:02] <Mightyena> Guest89650: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1680 [19:02] <Guest89650> ok thanks for the help
#1681 [19:02] <INeedHelp> Guest89650 It takes time, up to 15 minutes. Try again in a bit, and check your spam folder as well. If it doesn't work, try directly opening a support ticket with mojan at https://help.mojang.com/customer/portal/emails/new
#1682 [19:03] <INeedHelp> Mightyena Any other suggestions?
#1683 [19:03] <CubeTheThird> INeedHelp, Mightyena is a bot. Do you have anti-virus ?
#1684 [19:04] <INeedHelp> Ah sorry CubeTheThird - I do, but i uninstalled it just now because i read that it might be interfering with internet (due to firewall) and disabled firewall as well.
#1685 [19:04] <Guest89650> Is there a way to change the email of my minecraft account without being able to login lol
#1686 [19:04] <CubeTheThird> INeedHelp, ok. make sure you reboot after removing it
#1687 [19:04] <CubeTheThird> Guest89650, yes, by contacting Mojang
#1688 [19:04] <INeedHelp> Guest89650 No sadly, that would be a security risk. You need to contact Mojang Directly at https://help.mojang.com/customer/portal/emails/new
#1689 [19:05] <Guest89650> alright i sent them an email, now I just wait for a response yeah?
#1690 [19:05] <comoocrab> It says my account has already been migrated but I can't login
#1691 [19:06] <CubeTheThird> comoocrab, what's your username?
#1692 [19:06] <comoocrab> I believe it was comoocrab, it was under comoocrab@gmail.com as well
#1693 [19:06] <INeedHelp> Guest89650 Yeah, but also keep in mind - when reactivating email accounts, it might take a few hours for the email provider to correctly set things up (it's an automated process, but if you're using a gmail for example, it might take a few hours before you're able to receive/send emails, you can test this by emailing yourself at another email then
#1694 [19:06] <INeedHelp> responding and see if you receive it)
#1695 [19:07] <CubeTheThird> comoocrab, as far as I can tell that name was changed to Nathan2810 a few years ago
#1696 [19:08] <comoocrab> well that doesn't bode well
#1697 [19:08] <CubeTheThird> comoocrab, if you didn't change it to that, it's most likely your account had been compromised. You'll have to contact Mojang about it
#1698 [19:08] <CubeTheThird> ??> comoocrab mojang/email
#1699 [19:08] <Mightyena> comoocrab: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1700 [19:08] <Mightyena> comoocrab: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1701 [19:08] <Guest89650> I sent myself an email and I got it so my reactivated email works, i just didn't receive an email when I tried to change password
#1702 [19:09] <CubeTheThird> Guest89650, some email providers have been known to sometimes block emails from Mojang... for reasons unknown
#1703 [19:10] * Jackkkkk [webchat@host-92-20-82-13.as13285.net] has joined #minecrafthelp
#1704 [19:10] <Jackkkkk> Hello is anyone there.
#1705 [19:10] <CubeTheThird> Jackkkkk, about 100 people
#1706 [19:10] <Jackkkkk> Im struggling with my migration.
#1707 [19:11] <Jackkkkk> I know my old username
#1708 [19:11] <Jackkkkk> and email
#1709 [19:11] <CubeTheThird> Jackkkkk, what's the username?
#1710 [19:11] <Jackkkkk> ive sent off forgot password loads but havent got a message back.
#1711 [19:11] <Jackkkkk> jack_avfc7
#1712 [19:11] <Jackkkkk> Mojangs requests are currently may 14th and i cant wait that long to play.
#1713 [19:11] <CubeTheThird> Jackkkkk, are you using this link?
#1714 [19:12] <CubeTheThird> ??> Jackkkkk account/migrate
#1715 [19:12] <Mightyena> Jackkkkk: To migrate your old minecraft.net account (i.e. you used your username to log in) to a Mojang account, use this page: https://account.mojang.com/migrate
#1716 [19:12] <CubeTheThird> ^^^^
#1717 [19:12] <Jackkkkk> yeah
#1718 [19:12] <CubeTheThird> Jackkkkk, so are you not getting the migration email or something?
#1719 [19:12] <Jackkkkk> keeps saying usrname/password is wrong
#1720 [19:13] <CubeTheThird> Jackkkkk, sorry your only option then is contacting Mojang
#1721 [19:13] <INeedHelp> Hi! i got legacy launcher to run to run, but on trying to log in, i get the message: https://pastebin.com/raw/gSi90wGm
#1722 [19:13] <Jackkkkk> its going to take 2 months for them to read it
#1723 [19:14] <CubeTheThird> INeedHelp, can you open a terminal and run this command: java -version
#1724 [19:15] * TheLemonaded [webchat@host217-46-65-134.range217-46.btcentralplus.com] has joined #minecrafthelp
#1725 [19:15] <CubeTheThird> Jackkkkk, this channel is run by community volunteers, so we don't have any access to account info
#1726 [19:15] <INeedHelp> CubeTheThird, get the proper Java output java version "1.6.0_65" and more in-depth detailsa bout java.
#1727 [19:15] <TheLemonaded> anyone know how to get past the issue of not being able to log in to my own account with the right email and pass
#1728 [19:16] <CubeTheThird> INeedHelp, umm what version of MacOS are you using?
#1729 [19:16] <TheLemonaded> i have emailed mojang but they take like a week to reply
#1730 [19:16] <CubeTheThird> TheLemonaded, what happens when you try?
#1731 [19:16] <TheLemonaded> just doesn't log in at all
#1732 [19:16] <TheLemonaded> i go to reset pass and stuff
#1733 [19:16] <TheLemonaded> get no email
#1734 [19:16] * zSchoko [webchat@189-68-14-210.dsl.telesp.net.br] has quit. (Quit: webchat.esper.net)
#1735 [19:16] <TheLemonaded> i have had my account since 2010 haha
#1736 [19:17] <TheLemonaded> it's sad i can't use it
#1737 [19:17] * Jackkkkk [webchat@host-92-20-82-13.as13285.net] has quit. (Quit: webchat.esper.net)
#1738 [19:17] <CubeTheThird> TheLemonaded, what does it tell you on minecraft.net when trying to login?
#1739 [19:17] <TheLemonaded> i'll tell you
#1740 [19:17] <TheLemonaded> invalid email
#1741 [19:17] <TheLemonaded> or pass
#1742 [19:17] <TheLemonaded> when it's not
#1743 [19:18] <CubeTheThird> TheLemonaded, are you using a VPN or Proxy?
#1744 [19:18] <TheLemonaded> nope
#1745 [19:18] * Jai [webchat@S010610561175d450.vs.shawcable.net] has joined #minecrafthelp
#1746 [19:18] <CubeTheThird> TheLemonaded, are you on a public network, like at a school or library?
#1747 [19:18] <TheLemonaded> nah my own pc
#1748 [19:19] <CubeTheThird> TheLemonaded, hmm we'll check one thing, but this might be throttling
#1749 [19:19] <CubeTheThird> ??> TheLemonaded tools/hjt
#1750 [19:19] <Mightyena> TheLemonaded: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1751 [19:19] <Mightyena> TheLemonaded: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1752 [19:19] <Jai> I cant recieve emails from mojang
#1753 [19:19] <Jai> what should i do
#1754 [19:20] <TheLemonaded> thanks
#1755 [19:20] <TheLemonaded> :)
#1756 [19:20] <CubeTheThird> Jai, contact them using a different email account
#1757 [19:20] <CubeTheThird> ??> Jai mojang/email
#1758 [19:20] <Mightyena> Jai: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1759 [19:20] <Mightyena> Jai: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1760 [19:20] <Jai> I did do that
#1761 [19:21] <CubeTheThird> Jai, did you receive the automated message with a case number?
#1762 [19:21] <Jai> yes
#1763 [19:21] * INeedHelp [webchat@hearthrug.exithtml.eu] has quit. (Quit: webchat.esper.net)
#1764 [19:21] <CubeTheThird> Jai, alright, then you'll have to wait for their response
#1765 [19:21] * Jaishan [webchat@S010610561175d450.vs.shawcable.net] has joined #minecrafthelp
#1766 [19:21] <Jai> ok
#1767 [19:22] <Jaishan> HI
#1768 [19:22] <CubeTheThird> ..?
#1769 [19:22] <Jaishan> I cant log in
#1770 [19:23] * Guest89650 [webchat@ip68-3-60-13.ph.ph.cox.net] has quit. (Quit: webchat.esper.net)
#1771 [19:23] <CubeTheThird> Jaishan, ok... why not?
#1772 [19:23] <Jaishan> It says that a email for passwordd request has been sent, but we have not gotten it
#1773 [19:23] <CubeTheThird> ??> Jaishan mojang/email
#1774 [19:23] <Mightyena> Jaishan: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1775 [19:23] <Mightyena> Jaishan: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1776 [19:24] <Jai> may 14th?
#1777 [19:24] <Jai> thats a long time
#1778 [19:24] <CubeTheThird> yup
#1779 [19:25] <Jaishan> MY accont password is HAMBUWWWGER
#1780 [19:25] <Jai> u
#1781 [19:25] <Jaishan> uuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuu
#1782 [19:25] <Jai> uuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuu
#1783 [19:26] <Jaishan> uuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuu
#1784 [19:26] <Jaishan> uuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuu
#1785 [19:26] <Jaishan> bugerham
#1786 [19:26] <Jai> uuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuu
#1787 [19:26] <Jai> uuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuu
#1788 [19:26] * Jaishan [webchat@S010610561175d450.vs.shawcable.net] has quit. (Network ban)
#1789 [19:26] * Jai [webchat@S010610561175d450.vs.shawcable.net] has quit. (Network ban)
#1790 [19:26] <CubeTheThird> yup pretty much what I expected
#1791 [19:57] * CubeTheThird [~cubetheth@dhcp-108-168-124-249.cable.user.start.ca] has joined #minecrafthelp
#1792 [20:01] * jeffp123000 [webchat@c-76-118-63-6.hsd1.ct.comcast.net] has joined #minecrafthelp
#1793 [20:01] <jeffp123000> how to make villagers breed naturally
#1794 [20:01] * bishaha [webchat@99-185-33-156.lightspeed.livnmi.sbcglobal.net] has joined #minecrafthelp
#1795 [20:02] <CubeTheThird> I recommend you look up tutorials on youtube
#1796 [20:02] <CubeTheThird> it's based on the number of available beds and food though
#1797 [20:02] * soyhair [webchat@169.106.244.66.dyn.smithville.net] has quit. (Quit: webchat.esper.net)
#1798 [20:02] <jeffp123000> i have and they have not helped in my world
#1799 [20:02] <bishaha> hello. I have an old account and wanted to transfer it to my email. It is not allowing me to login and has locked me out of the account. I have reset the email and it still wont work
#1800 [20:02] * Michael [webchat@47-42-163-180.dhcp.unas.mo.charter.com] has joined #minecrafthelp
#1801 [20:03] * Michael is now known as Guest46338
#1802 [20:03] * Gabriel_Almeida [webchat@138-122-101-150.static.plugsupernet.com.br] has joined #minecrafthelp
#1803 [20:03] <Guest46338> I need a refund for my Minecraft in-game purchase
#1804 [20:04] <CubeTheThird> bishaha, you will have to contact Mojang about this
#1805 [20:04] <CubeTheThird> ??> bishaha mojang/email
#1806 [20:04] <Mightyena> bishaha: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1807 [20:04] <Mightyena> bishaha: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1808 [20:04] <CubeTheThird> Guest46338, you will have to contact Xbox support about that one
#1809 [20:04] <Gabriel_Almeida> I cant log in my account ,there is no error message,but i click in login and nothing happens
#1810 [20:05] <bishaha> i have sent them an email and haven't heard back. im assuming there isn't anything you can do to help. i need to play the game tonight on our stream. do you recommend i buy the game for tonight then when they fix my account ask for a refund?
#1811 [20:05] <CubeTheThird> ??> Gabriel_Almeida info/mcleaks
#1812 [20:05] <Mightyena> Gabriel_Almeida: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#1813 [20:05] <Mightyena> Gabriel_Almeida: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#1814 [20:06] <Gabriel_Almeida> thats not it,i cant login on Minecraft.net
#1815 [20:06] <CubeTheThird> bishaha, refunds are valid until 10 days after purchase. The backlog for support tickets is about 2 months out right now. I'll let you do the math
#1816 [20:06] <CubeTheThird> Gabriel_Almeida, exactly. That applies to the launcher and website
#1817 [20:06] <Gabriel_Almeida> but i dont have any of these
#1818 [20:06] <CubeTheThird> ??> Gabriel_Almeida tools/hjt
#1819 [20:06] <Mightyena> Gabriel_Almeida: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1820 [20:07] <Mightyena> Gabriel_Almeida: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1821 [20:07] <bishaha> lol ya got jokes. thanks a bunch. i appreciate you taking the time to help everyone on here
#1822 [20:07] <CubeTheThird> :3
#1823 [20:09] * Guest46338 [webchat@47-42-163-180.dhcp.unas.mo.charter.com] has quit. (Quit: webchat.esper.net)
#1824 [20:13] * Adam [webchat@108-67-215-211.lightspeed.gnvlsc.sbcglobal.net] has joined #minecrafthelp
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#1826 [20:13] * Adam is now known as Guest44267
#1827 [20:14] <Guest44267> Does anyone know when I will get a refund for my minecraft
#1828 [20:15] <CubeTheThird> Guest44267, when they process the request
#1829 [20:15] <Guest44267> Is it instant or do I wait?
#1830 [20:16] <CubeTheThird> Guest44267, you have to wait for them to process the request
#1831 [20:16] <Guest44267> Ok thank you
#1832 [20:16] * mfls3 [webchat@95.219.153.87] has joined #minecrafthelp
#1833 [20:17] <mfls3> hi
#1834 [20:17] <CubeTheThird> hello mfls3
#1835 [20:17] <mfls3> can you help me with my security questions
#1836 [20:17] <CubeTheThird> mfls3, do you need to reset them?
#1837 [20:18] <mfls3> yes
#1838 [20:18] <CubeTheThird> ??> mfls3 account/challenge/reset
#1839 [20:18] <Mightyena> mfls3: To reset your security questions, go here: https://account.mojang.com/me/changeSecretQuestions
#1840 [20:18] <mfls3> i did try that nothing happend
#1841 [20:19] <CubeTheThird> mfls3, if you aren't receiving the email (and not in your junk/spam folder either), you will have to contact Mojang for further assistance
#1842 [20:19] <CubeTheThird> ??> mfls3 mojang/email
#1843 [20:19] <Mightyena> mfls3: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1844 [20:19] <Mightyena> mfls3: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1845 [20:19] * DerNachteilige [webchat@p50843CF2.dip0.t-ipconnect.de] has joined #minecrafthelp
#1846 [20:19] <mfls3> ok thanks
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#1848 [20:21] <DerNachteilige> Hello, I have a pixel error with minecraft. I often have white thin dots on the blocks that have not been changed. Antialiasing was on display and once on, as well as all other options.
#1849 [20:21] <CubeTheThird> DerNachteilige, does this occur without antialiasing?
#1850 [20:22] <DerNachteilige> occurs in both cases
#1851 [20:23] <DerNachteilige> can i send a picture ? with a link here?
#1852 [20:26] <CubeTheThird> ??> DerNachteilige imgur
#1853 [20:26] <Mightyena> DerNachteilige: Imgur is an image hosting website at https://www.imgur.com where you can upload screenshots, etc for free, no need to register. Click the cloud/arrow at the top, and use the interface to pick an image from your computer, click "Start Upload", then give us the URL you are taken to.
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#1855 [20:27] <DerNachteilige> https://imgur.com/a/M9UFT4n
#1856 [20:29] <DerNachteilige> do you can see, what i mean?
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#1858 [20:30] * Matin [webchat@static.belong.com.au] has joined #minecrafthelp
#1859 [20:30] <Matin> herro
#1860 [20:30] <Matin> anyone here
#1861 [20:30] <Matin> my minecraft is not working
#1862 [20:31] <Matin> this place is trash
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#1866 [20:33] * Nahu [webchat@host108.201-252-48.telecom.net.ar] has joined #minecrafthelp
#1867 [20:33] <Nahu> Hello
#1868 [20:34] <DerNachteilige> hello
#1869 [20:35] <Nahu> I wanted to recover my minecraft account, which had forgotten the password.
#1870 [20:35] <Nahu> I gave him in forget my password insert the gmail, he said he was going to send me a message and never sent me anything
#1871 [20:35] <Nahu> What I do?
#1872 [20:36] <DerNachteilige> idk sry o.O
#1873 [20:36] <Nahu> I can not enter my account
#1874 [20:37] <Nahu> I do not get the verification code
#1875 [20:37] <DerNachteilige> CubeTheThird are you here ?
#1876 [20:37] <Nahu> I never got the verification code
#1877 [20:37] <CubeTheThird> DerNachteilige, I don't see anything wrong in your screenshot
#1878 [20:37] <CubeTheThird> Nahu, you have to contact Mojang
#1879 [20:38] <CubeTheThird> ??> Nahu mojang/email
#1880 [20:38] <Mightyena> Nahu: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1881 [20:38] <Mightyena> Nahu: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1882 [20:38] <DerNachteilige> CubeTheThird can u zoom ? middle right
#1883 [20:38] <Nahu> ALREADY SEND A MESSAGE
#1884 [20:39] <CubeTheThird> Nahu, then you'll have to wait for their reply
#1885 [20:39] <CubeTheThird> DerNachteilige, hmm are you using an Nvidia GPU?
#1886 [20:39] <DerNachteilige> yes
#1887 [20:40] <DerNachteilige> CubeTheThird I have already contacted nvidia
#1888 [20:40] <CubeTheThird> DerNachteilige, that's not what I was asking
#1889 [20:40] <DerNachteilige> they could not help me and told me to contact mojang
#1890 [20:40] <CubeTheThird> ??> DerNachteilige win/dxdiag
#1891 [20:40] <Mightyena> DerNachteilige: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1892 [20:40] <DerNachteilige> oh okey
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#1894 [20:43] * Lord_of_Life [~Lord@46.217.157.248] has quit. (Ping timeout: 190 seconds)
#1895 [20:43] <DerNachteilige> CubeTheThird https://paste.ubuntu.com/p/zM4Wjx2H4C/
#1896 [20:44] * rs [webchat@CPEa456cc3ede38-CMa456cc3ede36.cpe.net.cable.rogers.com] has joined #minecrafthelp
#1897 [20:44] <CubeTheThird> DerNachteilige, well you do appear to need a video driver update: https://www.nvidia.com/Download/driverResults.aspx/148584/en-us
#1898 [20:44] <DerNachteilige> i did that today
#1899 [20:44] * Gerkdom [webchat@cpe-67-255-52-195.stny.res.rr.com] has joined #minecrafthelp
#1900 [20:45] <rs> Anyone have an idea for the turnaround time for Mojang Support? When I sent the email it said they were backlogged to May 14.
#1901 [20:46] <Gerkdom> Hi, I'm trying to change my email to a new one when I cannot access the old one. My dad was the one that bought the game for me and has since passed. Is there any way I can try to get the new one??? I remember the name of the email, but I guess I was stupid with the security questions and didnt take them seriously??
#1902 [20:47] <DerNachteilige> CubeTheThird the driver had unfortunately not helped.
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#1905 [20:47] <CubeTheThird> DerNachteilige, the version I gave you is newer than the one in your report by about 2 months
#1906 [20:47] <DerNachteilige> hmm okey, let me check that. ty buddy
#1907 [20:47] <CubeTheThird> Gerkdom, you have to contact Mojang support about that
#1908 [20:47] <CubeTheThird> ??> Gerkdom mojang/email
#1909 [20:47] <Mightyena> Gerkdom: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1910 [20:47] <Mightyena> Gerkdom: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1911 [20:48] <Gerkdom> thank you!
#1912 [20:49] * Cole [webchat@pool-100-38-116-16.nycmny.fios.verizon.net] has joined #minecrafthelp
#1913 [20:54] <DerNachteilige> CubeTheThird this update didn´t helped
#1914 [20:54] <Cole> Ever since update 1.12 whenever i try to run minecraft off the launcher i get a error notification with "Process crashed with exit code -805306369". After seeing this i raised the allocated ram amount to 8gb but to no avail, however, after installing and using the technic launcher (modpack launcher) it has worked every time. I cleared appdata and r
#1915 [20:54] <Cole> einstalled it through the mojang website but it still has not worked. this would not have been an issue but as of yesterday i am very interested in vivecraft
#1916 [20:54] <CubeTheThird> DerNachteilige, in-game, hold f3+c until it crashes
#1917 [20:54] <Cole> i cannot get ingame
#1918 [20:54] <CubeTheThird> Cole, let's run a malware scan to start
#1919 [20:54] <CubeTheThird> ??> Cole av/adwcleaner
#1920 [20:54] <Mightyena> Cole: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#1921 [20:54] <Mightyena> Cole: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1922 [20:55] <DerNachteilige> CubeTheThird i did that and now?
#1923 [20:55] <Cole> i do a malware scan every other day trust me im clean haha
#1924 [20:55] <CubeTheThird> DerNachteilige, copy the crash report onto http://paste.ubuntu.com and give the URL here.
#1925 [20:56] <CubeTheThird> Cole, in that case let's check your video drivers
#1926 [20:56] <CubeTheThird> ??> Cole win/dxdiag
#1927 [20:56] <Mightyena> Cole: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1928 [20:57] <DerNachteilige> https://paste.ubuntu.com/p/7Yw8xrzWhn/
#1929 [20:57] * hgr [webchat@n175-36-217-4.mrk2.qld.optusnet.com.au] has joined #minecrafthelp
#1930 [20:57] <DerNachteilige> CubeTheThird right ?
#1931 [20:57] * hgr [webchat@n175-36-217-4.mrk2.qld.optusnet.com.au] has quit. (Client Quit)
#1932 [20:57] <CubeTheThird> DerNachteilige, no... I need the crash report
#1933 [20:57] <Cole> i updated the drivers yet it still is not working
#1934 [20:58] <Cole> and the crash report blanks when i hit it
#1935 [20:58] <DerNachteilige> CubeTheThird how can i send this ?
#1936 [20:58] <Cole> would there be any other areas minecraft is installed besides appdata?
#1937 [21:00] * What [webchat@99-34-146-249.lightspeed.ltrkar.sbcglobal.net] has joined #minecrafthelp
#1938 [21:00] <Cole> https://paste.ubuntu.com/p/YkBgBBcSN3/
#1939 [21:00] <Cole> there is the game output
#1940 [21:01] <CubeTheThird> Cole, there is not. Have you tried doing a clean install of the game?
#1941 [21:01] <CubeTheThird> ??> Cole win/reinst
#1942 [21:01] <Mightyena> Cole: You may need to reinstall the locally installed files that Minecraft puts into place.
#1943 [21:01] <Mightyena> Cole: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#1944 [21:01] <CubeTheThird> DerNachteilige, copy it onto the pasting site
#1945 [21:02] <What> I just bought the game today through Minecraft.net and now when I click play from the launcher screen it cuts to the Mojang screen as if loading the game, gets about 80% through the loading then gives me a not responding error. Is there a way to fix this?
#1946 [21:02] * Duelzz_ [webchat@107-202-10-1.lightspeed.rcsntx.sbcglobal.net] has joined #minecrafthelp
#1947 [21:02] <Cole> What i have the exact same problem
#1948 [21:03] <CubeTheThird> What, let's do a malware scan
#1949 [21:03] <CubeTheThird> ??> What av/adwcleaner
#1950 [21:03] <Mightyena> What: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#1951 [21:03] <Mightyena> What: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1952 [21:04] <CubeTheThird> Cole, can you try running a scan with this tool please ^^^^
#1953 [21:04] <Duelzz_> I cant login to my minecraft account it says invalid username or password. I know my username tho but not the password, i try to reset it but my email dont work.
#1954 [21:04] * Quinn [webchat@ip70-180-26-140.ph.ph.cox.net] has joined #minecrafthelp
#1955 [21:04] * Cole [webchat@pool-100-38-116-16.nycmny.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#1956 [21:05] <Quinn> If anyone is there, here's my problem. On the server us.shotbow.net, in the game Minez, My game will not load more than 1 chunk all around me. However if I walk in a certain direction and turn around, I can see the area where I was. Also have this problem with players, they don't load in until they're really close. I've asked many people on the ser
#1957 [21:05] <Quinn> ver if they have the same problem, and they have all replied with no. This server plays on snapshots 1.9 - 1.12, and I've tried many different snapshots to see if it will help with no avail. I used to be able to see everything. I play with a decent render distance of 16 chunks too and can run the game smoothly.
#1958 [21:05] <DerNachteilige> CubeTheThird i pressed, f3+c and and pressed ctrl +v in this website
#1959 [21:05] <CubeTheThird> Duelzz_, you will have to contact Mojang about this
#1960 [21:05] <Duelzz_> CubeTheThird I cant login to my minecraft account it says invalid username or password. I know my username tho but not the password, i try to reset it but my email dont work.
#1961 [21:05] <CubeTheThird> ??> Duelzz_ mojang/email
#1962 [21:05] <Mightyena> Duelzz_: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1963 [21:05] <Mightyena> Duelzz_: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1964 [21:05] <CubeTheThird> DerNachteilige, you have to HOLD f3+c until the game crashes
#1965 [21:06] <CubeTheThird> Quinn, you will have to contact a server admin/owner about this issue
#1966 [21:06] <Duelzz_> i already sent an email #minecrafthelp
#1967 [21:06] <Duelzz_> it led me to this
#1968 [21:06] <DerNachteilige> https://paste.ubuntu.com/p/PZkdgFrKf6/ CubeTheThird
#1969 [21:07] <CubeTheThird> Duelzz_, you have to wait for Mojang's response
#1970 [21:07] <CubeTheThird> DerNachteilige, you you have issues without mods?
#1971 [21:07] <Duelzz_> CubeTheThird are you sure they could help me figure this thing out
#1972 [21:08] <CubeTheThird> Duelzz_, they are more equipped than we are. This channel is run by community volunteers
#1973 [21:08] <DerNachteilige> CubeTheThird yes
#1974 [21:08] <CubeTheThird> DerNachteilige, and without texture packs?
#1975 [21:08] <DerNachteilige> CubeTheThird i think not
#1976 [21:09] <Duelzz_> Okay tank you CubeTheThird but one other problem i remember i had a minecraft premium account but now suddenly i could only play cracked.
#1977 [21:09] <Duelzz_> thank*
#1978 [21:09] * samah [webchat@d24-57-234-196.home.cgocable.net] has joined #minecrafthelp
#1979 [21:10] * Flex [webchat@c-73-232-162-140.hsd1.tx.comcast.net] has joined #minecrafthelp
#1980 [21:10] <Flex> Hello
#1981 [21:10] <samah> i just bought minecraft java edition not knowing that i actually needed to get windows 10 edition is there anyway im able to switch it if i already bought java edition
#1982 [21:10] <CubeTheThird> Duelzz_, that is still something you will have to bring up with Mojang
#1983 [21:10] <CubeTheThird> hello fe
#1984 [21:10] <CubeTheThird> oops
#1985 [21:11] <CubeTheThird> hello Flex
#1986 [21:11] <Flex> Hello
#1987 [21:11] <CubeTheThird> samah, you have to request a refund
#1988 [21:11] <CubeTheThird> ??> samah account/refund
#1989 [21:11] <Mightyena> samah: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#1990 [21:11] <CubeTheThird> ??> samah mojang/email
#1991 [21:11] <Flex> I was wondering why I cannot change my name
#1992 [21:11] <Mightyena> samah: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1993 [21:11] <Mightyena> samah: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1994 [21:11] <CubeTheThird> Flex, what happens when you try?
#1995 [21:11] <Flex> It says the name is available but on mojang it says it is not available
#1996 [21:11] <Flex> But the names was available
#1997 [21:11] <Flex> Ever since my account Flex got hacked I wanted to get something close and a name close came out but it says it's not available
#1998 [21:12] * ZergSoupYum [webchat@c-75-69-170-156.hsd1.ct.comcast.net] has joined #minecrafthelp
#1999 [21:12] <CubeTheThird> Flex, what's the name you're trying to use?
#2000 [21:12] <Flex> Is there anyone else in this chat
#2001 [21:12] <Flex> I don't want them to see
#2002 [21:12] <DerNachteilige> CubeTheThird you found anything ?
#2003 [21:13] <CubeTheThird> Flex, about 100 people
#2004 [21:13] <Flex> Um
#2005 [21:13] <Flex> How do I tell you privately
#2006 [21:13] <Flex> I don't want the name to get taken
#2007 [21:13] <CubeTheThird> DerNachteilige, everything points to it being some settings with your nvidia drivers
#2008 [21:13] <CubeTheThird> Flex, /msg CubeTheThird <message>
#2009 [21:13] <Flex> Did you get it
#2010 [21:13] <DerNachteilige> CubeTheThird and what can i do now ?
#2011 [21:14] <ZergSoupYum> Hey there! I'm having issues accessing my account, because I don't remember my security questions. Whenever I click the link the email gives me to redo my security questions, it gives a browser error that says "Safari can't load any data from this location" and I have to refresh the page. Refreshing the page, however, leads me to login again, which
#2012 [21:14] <ZergSoupYum> then leads me to try to answer the security questions... that I don't remember the answer to.
#2013 [21:14] <CubeTheThird> Flex, ya. That name was made available about a month ago. You'll have to wait about a week before you can use it
#2014 [21:14] <CubeTheThird> ZergSoupYum, are you using a VPN or proxy?
#2015 [21:14] <Flex> CubeTheThird
#2016 [21:15] <Flex> It says the name came out today
#2017 [21:15] <Flex> But it is unavailable
#2018 [21:15] <ZergSoupYum> No
#2019 [21:15] <Flex> I checked namemc
#2020 [21:15] <CubeTheThird> Flex, hmm... right it would be 37 days as of today. You might need to wait another day to be sure
#2021 [21:15] <Flex> What if someone takes it...
#2022 [21:16] <CubeTheThird> ZergSoupYum, are you able to try the reset and open the email link on another device or browser?
#2023 [21:16] <Flex> Is there any way a Mojang person could change it as I've literally waited the exact second it came out
#2024 [21:16] <CubeTheThird> Flex, we don't work for Mojang here, nor would they do that
#2025 [21:16] <Flex> I understand that you're a volunteer
#2026 [21:16] <Flex> So how would I get it
#2027 [21:16] <ZergSoupYum> The same thing happens on another device, I can try a different browser in a sec.
#2028 [21:17] <CubeTheThird> Flex, wait and try later. That's all I can recommend
#2029 [21:17] <Flex> I need to know how much time it will take because it's supposed to be up
#2030 [21:17] <Flex> I'm not gonna get the name
#2031 [21:17] <DerNachteilige> CubeTheThird should I contact nvidia again?
#2032 [21:18] <CubeTheThird> DerNachteilige, no. I recommend you reset all your video settings
#2033 [21:19] <Flex> What is a fast way to get in contact with Mojang?
#2034 [21:19] * Nor [webchat@162.247.54.216] has joined #minecrafthelp
#2035 [21:19] <ZergSoupYum> Ah the other browser idea worked. Thanks a ton!
#2036 [21:19] <DerNachteilige> from nvidia system control panel ?
#2037 [21:20] <CubeTheThird> Flex, don't bother trying. They won't magically grant you a username because you say pretty please
#2038 [21:20] <CubeTheThird> DerNachteilige, that's right
#2039 [21:20] <CubeTheThird> ZergSoupYum, awesome!
#2040 [21:20] <Flex> That's not what I'm going to ask
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#2042 [21:20] <Flex> The name is supposed to be available and it is not.
#2043 [21:20] <Flex> It is not my fault your company cannot do this automatically correct
#2044 [21:20] <Flex> Or their company rather
#2045 [21:21] * Flex [webchat@c-73-232-162-140.hsd1.tx.comcast.net] has quit. (Quit: webchat.esper.net)
#2046 [21:21] <DerNachteilige> CubeTheThird okey, i will try now
#2047 [21:22] <DerNachteilige> CubeTheThird didn´t helped
#2048 [21:22] * samah [webchat@d24-57-234-196.home.cgocable.net] has quit. (Quit: webchat.esper.net)
#2049 [21:22] <CubeTheThird> DerNachteilige, sorry, I don't really have any other suggestions. There is an open bug report about that issue, but there isn't a clear cut way of solving it
#2050 [21:23] <DerNachteilige> can u send me the link ? i will wait for a answer then
#2051 [21:24] <CubeTheThird> DerNachteilige, https://bugs.mojang.com/browse/MC-1794
#2052 [21:26] * JasonH [webchat@S01065c7695220fb4.vf.shawcable.net] has joined #minecrafthelp
#2053 [21:27] <JasonH> Hey guys so I can't login to my account using my email address or old username. I did a search history and found my purchase details of minecraft from 2011 and noticed my account has migrated but I cannot get logged in for the life of me
#2054 [21:27] <JasonH> Ideas?
#2055 [21:27] <DerNachteilige> CubeTheThird For me, the problem is not as strong as in the screenshots.
#2056 [21:27] <JasonH> Also requesting new password, waiting 15 mins and still no email
#2057 [21:28] * Duelzz_ [webchat@107-202-10-1.lightspeed.rcsntx.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#2058 [21:28] <CubeTheThird> JasonH, some users have reported waiting an hour before the email arrives. If by then you haven't received anything, you'll have to contact Mojang
#2059 [21:28] <CubeTheThird> ??> JasonH mojang/email
#2060 [21:28] <Mightyena> JasonH: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#2061 [21:28] <Mightyena> JasonH: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#2062 [21:28] <CubeTheThird> DerNachteilige, I know
#2063 [21:29] * Tomas [webchat@cpe-181-46-92-70.telecentro-reversos.com.ar] has joined #minecrafthelp
#2064 [21:29] <Tomas> Hello
#2065 [21:29] <DerNachteilige> CubeTheThird
#2066 [21:29] <DerNachteilige> do you think that's the same promblem though
#2067 [21:29] <JasonH> Okay thanks Ena
#2068 [21:30] <JasonH> And cube
#2069 [21:30] <Tomas> I need help
#2070 [21:30] <CubeTheThird> DerNachteilige, yes
#2071 [21:30] <CubeTheThird> Tomas, with?
#2072 [21:30] <Tomas> I cant log in my account
#2073 [21:30] <DerNachteilige> CubeTheThird okey ty, i will wait for a answer, gutenight
#2074 [21:30] <DerNachteilige> goodnight*
#2075 [21:30] <Tomas> and Im using the correct information
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#2077 [21:31] <Tomas> I can login other PCs but not in mine
#2078 [21:32] <Tomas> If someone could help me I´d be very thankful
#2079 [21:32] <CubeTheThird> Tomas, what happens when you try?
#2080 [21:32] * Quinn [webchat@ip70-180-26-140.ph.ph.cox.net] has quit. (Quit: webchat.esper.net)
#2081 [21:32] * JasonH [webchat@S01065c7695220fb4.vf.shawcable.net] has quit. (Quit: webchat.esper.net)
#2082 [21:32] * cnug8 [~cnug8@92.sub-174-220-17.myvzw.com] has joined #minecrafthelp
#2083 [21:32] <Tomas> A message pops up: "Invalid username or password"
#2084 [21:33] * Nick [webchat@130.102.176.148] has joined #minecrafthelp
#2085 [21:33] <Tomas> But the problem is that Im very sure everything is okay
#2086 [21:33] <Tomas> ive trying for the past few hours and i cant log in
#2087 [21:33] * Nick is now known as Guest9345
#2088 [21:34] <CubeTheThird> Tomas, what happens on minecraft.net ?
#2089 [21:34] <Tomas> It does nothing
#2090 [21:34] <Tomas> I dont recieve any message
#2091 [21:34] <Tomas> and the page stays still
#2092 [21:34] <Tomas> (sorry if my english isnt good)
#2093 [21:35] <Guest9345> Hey guys I need help with server connections
#2094 [21:35] <Guest9345> everytime I try to create and join my own server I get this error
#2095 [21:35] <Guest9345> io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection refused
#2096 [21:36] <Tomas> If you have any clue about what can I do, please, tell me
#2097 [21:37] <CubeTheThird> ??> Tomas info/mcleaks
#2098 [21:37] <Mightyena> Tomas: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#2099 [21:37] <Mightyena> Tomas: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#2100 [21:37] <CubeTheThird> Guest9345, are you hosting the server on the same machine you're using to play?
#2101 [21:38] <Tomas> Okay, thank you, I will try that
#2102 [21:38] <Guest9345> CubeTheThird Yeah its on the same machine
#2103 [21:38] <Tomas> Where I can fing the host file?
#2104 [21:38] <Tomas> find*
#2105 [21:39] <CubeTheThird> Guest9345, what changes did you make to the server.properties file?
#2106 [21:39] <CubeTheThird> ??> Tomas win/hosts/edit
#2107 [21:39] <Mightyena> Tomas: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#2108 [21:39] <Mightyena> Tomas: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#2109 [21:40] <Guest9345> CubeTheThird Haven't made any changes yet
#2110 [21:40] <CubeTheThird> Guest9345, but you agreed to the EULA right?
#2111 [21:40] <Guest9345> CubeTheThird Yes I did
#2112 [21:40] <CubeTheThird> Guest9345, ok. Are you connecting using localhost as the server IP?
#2113 [21:42] <Guest9345> CubeTheThird Yeah I'm putting that in as the Server Address
#2114 [21:42] <CubeTheThird> Guest9345, hmm what anti-virus and firewall software do you have?
#2115 [21:42] * lead_pipe23_ [~Lead@38.29.184.199] has quit. (Ping timeout: 190 seconds)
#2116 [21:42] <Tomas> Thank you so much
#2117 [21:42] <Tomas> I could log in
#2118 [21:42] <CubeTheThird> no problem :3
#2119 [21:45] <Guest9345> I have Trend Micro Maximum Security, and just good old Windows Defender Firewall
#2120 [21:45] <CubeTheThird> Guest9345, you probably need to allow java through the firewall, for both private and public networks
#2121 [21:48] <Guest9345> Yeah i've given Java(TM) Platform SE Binary and javaw.exe permission on both networks and it still won't work
#2122 [21:49] <Tomas> I have another problem
#2123 [21:49] * cnug8 [~cnug8@92.sub-174-220-17.myvzw.com] has quit. (Quit: Going offline, see ya! (www.adiirc.com))
#2124 [21:50] <CubeTheThird> Tomas, which is?
#2125 [21:50] <Tomas> I cant join to any server
#2126 [21:50] <CubeTheThird> Guest9345, make sure you stop and restart the server
#2127 [21:50] <CubeTheThird> Tomas, why not?
#2128 [21:50] <Tomas> Like, it says unknown host, timed out, etc
#2129 [21:50] <CubeTheThird> Tomas, can you try with this server: mctest.ae97.net
#2130 [21:51] <Tomas> It isnt working
#2131 [21:51] <CubeTheThird> Tomas, what happens?
#2132 [21:52] <Tomas> connection timed out
#2133 [21:52] <Tomas> no further information
#2134 [21:52] <CubeTheThird> Tomas, are you using a vpn or proxy?
#2135 [21:52] <Tomas> nope
#2136 [21:52] <CubeTheThird> Tomas, can you run a test on speedtest.net
#2137 [21:53] <Tomas> Oh, I have 0 mb for upload, but 20 for download
#2138 [21:54] <CubeTheThird> Tomas, ya.. that's quite slow
#2139 [21:54] <Tomas> 0 is very slow xd
#2140 [21:54] <CubeTheThird> Tomas, are you on a public internet connection?
#2141 [21:54] * Tomas [webchat@cpe-181-46-92-70.telecentro-reversos.com.ar] has quit. (Quit: webchat.esper.net)
#2142 [21:58] <CubeTheThird> Guest9345, any luck?
#2143 [21:58] * Harry8 [webchat@cpe-172-193-122-16.nsw.foxtel.net.au] has joined #minecrafthelp
#2144 [21:59] <Guest9345> @No I haven't got anywhere so far
#2145 [21:59] <CubeTheThird> Guest9345, can you copy the server logs onto http://paste.ubuntu.com and give the URL here.
#2146 [21:59] <Guest9345> CubeTheThird No I haven't got anywhere so far
#2147 [21:59] <Guest9345> CubeTheThird Where do I find the server logs?
#2148 [22:00] <Harry8> Hi, everytime i try to log in it says invalid username or password, even though i just bought the game 4 days ago and my log in works on the website
#2149 [22:00] <CubeTheThird> Harry8, on minecraft.net ?
#2150 [22:00] <Harry8> on the mojang site
#2151 [22:00] <CubeTheThird> Guest9345, in the server's folder, or in the server window if you have it open
#2152 [22:00] <CubeTheThird> Harry8, what happens on minecraft.net ?
#2153 [22:00] <Harry8> on minecraft.net it won't let me click the log in button
#2154 [22:01] <CubeTheThird> ??> Harry8 info/mcleaks
#2155 [22:01] <Mightyena> Harry8: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#2156 [22:01] <Mightyena> Harry8: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#2157 [22:01] <Harry8> alright ill try and find them
#2158 [22:02] * cant_login [webchat@ip12-193-15-186.ct.co.cr] has joined #minecrafthelp
#2159 [22:03] <cant_login> hi
#2160 [22:03] <cant_login> i have trouble with my login
#2161 [22:04] <cant_login> i bought the game today and it doesn't let me log in back so i can install minecraft and log in
#2162 [22:05] * cant_login [webchat@ip12-193-15-186.ct.co.cr] has quit. (Client Quit)
#2163 [22:07] * Mauro [webchat@cpe-181-46-92-70.telecentro-reversos.com.ar] has joined #minecrafthelp
#2164 [22:07] <Mauro> Hello
#2165 [22:07] <Mauro> I have a problem, I cant join to any server
#2166 [22:09] <CubeTheThird> Mauro, yes, we went over this. Your bad connection is to blame
#2167 [22:10] <Mauro> it has got better
#2168 [22:11] <CubeTheThird> Mauro, are you on a public internet connection?
#2169 [22:11] <Mauro> nope
#2170 [22:12] <CubeTheThird> Mauro, are you using a wired or wireless connection?
#2171 [22:12] <Mauro> wired
#2172 [22:13] <CubeTheThird> Mauro, hmm do you have any downloading programs running, such as torrent?
#2173 [22:13] <Mauro> Ive closed all of them
#2174 [22:14] <CubeTheThird> ??> Mauro tools/hjt
#2175 [22:14] <Mightyena> Mauro: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#2176 [22:14] <Mightyena> Mauro: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#2177 [22:17] * Harry8 [webchat@cpe-172-193-122-16.nsw.foxtel.net.au] has quit. (Quit: webchat.esper.net)
#2178 [22:17] <Mauro> https://paste.ubuntu.com/p/CV5c6s7sJs/
#2179 [22:17] <CubeTheThird> Mauro, according to your report, you have uTorrent running, as well as Hamachi
#2180 [22:18] * JJT_Awesome [webchat@71-8-150-139.dhcp.stcd.mn.charter.com] has joined #minecrafthelp
#2181 [22:18] <Mauro> oh i didnt notice
#2182 [22:18] <Mauro> im trying again
#2183 [22:19] <Mauro> still doesnt work
#2184 [22:19] <CubeTheThird> Mauro, you've also got malware
#2185 [22:19] <CubeTheThird> ??> Mauro av/adwcleaner
#2186 [22:19] <Mightyena> Mauro: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#2187 [22:19] <Mightyena> Mauro: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#2188 [22:19] <Mauro> seriously?
#2189 [22:19] <CubeTheThird> yup
#2190 [22:20] <JJT_Awesome> Hey There! So, I'm having issues with my account. I have an old account that I log into with my username. It works fine but rhelms tells me that because of COPPA I need to upgrade my account. I did that, it presumably worked and now I log in with my email. However, when I log in with said email it tells me that I don't have a copy of minecraft and
#2191 [22:20] <JJT_Awesome> I need to buy one - what gives?
#2192 [22:20] <CubeTheThird> JJT_Awesome, what's your minecraft username?
#2193 [22:20] <JJT_Awesome> same as this, JJT_Awesome
#2194 [22:21] <CubeTheThird> JJT_Awesome, you may have created a mojang account, but you haven't migrated your old minecraft account onto it
#2195 [22:21] <CubeTheThird> ??> JJT_Awesome account/migrate
#2196 [22:21] <Mightyena> JJT_Awesome: To migrate your old minecraft.net account (i.e. you used your username to log in) to a Mojang account, use this page: https://account.mojang.com/migrate
#2197 [22:22] <JJT_Awesome> I'll look into it, it's getting mad because of too many failed attempts :P
#2198 [22:22] * Mauro [webchat@cpe-181-46-92-70.telecentro-reversos.com.ar] has joined #minecrafthelp
#2199 [22:22] <Mauro> I used the malware remover
#2200 [22:23] <CubeTheThird> Mauro, ok. Make sure both uTorrent and hamachi are disabled
#2201 [22:23] <Mauro> okay
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#2203 [22:24] <CubeTheThird> Mauro, are you able to connect now?
#2204 [22:24] <Mauro> Im opening minecraft sorry
#2205 [22:25] <Mauro> Im on it
#2206 [22:26] <Mauro> it didnt connect
#2207 [22:27] <CubeTheThird> Mauro, can you make a new trend micro report
#2208 [22:27] <Mauro> okay
#2209 [22:29] <Mauro> https://paste.ubuntu.com/p/bQtsXTdDnb/
#2210 [22:30] <CubeTheThird> Mauro, ok that looks better. What does speedtest.net now show?
#2211 [22:30] * Sant_santana [webchat@dsl-189-173-32-182-dyn.prod-infinitum.com.mx] has joined #minecrafthelp
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#2213 [22:31] <Mauro> 51 download 0.12 upload, I dont understand why my upload is so low
#2214 [22:31] <Mauro> I can play any other game online without any problem
#2215 [22:31] <CubeTheThird> Mauro, ya that's very poor upload. You might need to contact your internet service provider about that
#2216 [22:32] * uncle [webchat@ool-ae2ca5dd.dyn.optonline.net] has joined #minecrafthelp
#2217 [22:32] <Mauro> Okay, thank you very much
#2218 [22:32] * rbs671 [webchat@209-62-202-51.cpe.viscom.net] has joined #minecrafthelp
#2219 [22:32] <Mauro> Sorry for bothering you
#2220 [22:32] <CubeTheThird> lol no worries. Goodnight
#2221 [22:32] <Mauro> You too
#2222 [22:32] <rbs671> Hello
#2223 [22:33] <uncle> hello
#2224 [22:33] <uncle> so i have a legacy account i cant migrate
#2225 [22:34] <rbs671> Have you tried using account.mojang.com/migrate
#2226 [22:35] * rbs671 [webchat@209-62-202-51.cpe.viscom.net] has quit. (Client Quit)
#2227 [22:37] <uncle> yeha but for some reason my legacy account is no longer linked to my email which is messed up the last time i played i linked my email to it so it was there but when i look up my character it says not migrated and i had to recreate a mojang account
#2228 [22:37] <uncle> mine.ly/Uncledekotta.1
#2229 [22:37] <uncle> that my character right there
#2230 [22:38] <uncle> seen some posts where people also had the issue who had legacy accounts
#2231 [22:40] <uncle> haha just managed to log into the java client with my account info with my legacy log in but cant migrate
#2232 [22:42] <uncle> any idea
#2233 [22:48] * Dannydsi3d [webchat@cpe-142-129-88-64.socal.res.rr.com] has joined #minecrafthelp
#2234 [22:49] <Dannydsi3d> I am having trouble with signing in into my microsoft account in Minecraft Bedrock on the Nintendo Switch. I tried clearing the cache, re-installing the game, and using the button to clear log in data and it's not working for me.
#2235 [22:53] <Dannydsi3d> Hello?
#2236 [22:56] <Dannydsi3d> I need help with signing in to my Microsoft Account on Nintendo Switch
#2237 [23:01] * Jamil [webchat@cpe-184-58-52-10.cinci.res.rr.com] has joined #minecrafthelp
#2238 [23:01] <Dannydsi3d> Hello?
#2239 [23:02] * Jamil [webchat@cpe-184-58-52-10.cinci.res.rr.com] has quit. (Client Quit)
#2240 [23:02] * Jamil [webchat@cpe-184-58-52-10.cinci.res.rr.com] has joined #minecrafthelp
#2241 [23:02] <Jamil> Hello
#2242 [23:03] * Jamil [webchat@cpe-184-58-52-10.cinci.res.rr.com] has quit. (Client Quit)
#2243 [23:03] * Jamil [webchat@cpe-184-58-52-10.cinci.res.rr.com] has joined #minecrafthelp
#2244 [23:04] <Jamil> I bought the Minecraft Java Edition and was told that I was going to get a Windows 10 Version of the game for free but i never got any type of code.
#2245 [23:05] * tdeckenbach [webchat@ool-4570983d.dyn.optonline.net] has joined #minecrafthelp
#2246 [23:07] <tdeckenbach> Hi, I bought minecraft before 2012 and was wondering if I can merge my account if I forget my login info and email I used back then. I remember my username, just not my password
#2247 [23:16] * Staff_Ohbilly [webchat@ip72-220-192-130.sd.sd.cox.net] has joined #minecrafthelp
#2248 [23:16] <Staff_Ohbilly> Hello there
#2249 [23:17] <Staff_Ohbilly> How may I help you guys?
#2250 [23:18] <Jamil> Where is my code bruv
#2251 [23:18] <Staff_Ohbilly> Bruh don't talk to me like
#2252 [23:18] <Staff_Ohbilly> better get your ass wiped
#2253 [23:18] * Zaadig [webchat@bfb2a304.virtua.com.br] has joined #minecrafthelp
#2254 [23:18] <Staff_Ohbilly> Hello there how may I help you?
#2255 [23:18] <tdeckenbach> Hi, I bought minecraft before 2012 and was wondering if I can merge my account if I forget my login info and email I used back then. I remember my username, just not my password
#2256 [23:19] <Zaadig> Hello! I own Minecraft: Java edition, How can i play minecraft windows 10 version? Can i redeem a code?
#2257 [23:19] <Jamil> That my issue too i never got any code
#2258 [23:19] <Staff_Ohbilly> When did you get the java version?
#2259 [23:19] <Zaadig> today
#2260 [23:19] <Zaadig> yesterday*
#2261 [23:20] <Staff_Ohbilly> We get this issue a lot, but the promotion has ended this year in January.
#2262 [23:21] <Staff_Ohbilly> Unless you want to time travel with me in the closet .
#2263 [23:21] * Faisal [webchat@36.72.218.14] has joined #minecrafthelp
#2264 [23:21] <Zaadig> Is there a way that I can swap the Java edition for the Windows 10 edition?
#2265 [23:21] <Faisal> Hello?
#2266 [23:21] <Staff_Ohbilly> Let me ask bill gates real quick
#2267 [23:21] <tdeckenbach> zing
#2268 [23:21] <Staff_Ohbilly> Hello there!
#2269 [23:22] <tdeckenbach> hi
#2270 [23:22] <Staff_Ohbilly> hi
#2271 [23:22] <Staff_Ohbilly> how may I help you?
#2272 [23:22] <Zaadig> I bought it thinking that i could play with my xbox friends, but in order to do that I need the windows 10 version
#2273 [23:23] * Zaadig [webchat@bfb2a304.virtua.com.br] has quit. (Quit: webchat.esper.net)
#2274 [23:23] <tdeckenbach> I bought minecraft before it was purchased by windows but i only remember my account name, is there any way to redeem my password or get in contact with someone who can help me
#2275 [23:23] <Staff_Ohbilly> Well your gonna need to buy windows
#2276 [23:23] <Staff_Ohbilly> Do you have your email?
#2277 [23:24] <tdeckenbach> uhhh i think it was my old high school email that doesn't work anymore
#2278 [23:24] <Faisal> Um...Guys,I was planing to buy minecraft Soon. But unfortunately I do not have any debit or credit card.So,is there a way to buy with non credit/debit?
#2279 [23:25] <Staff_Ohbilly> Try to get access to your email and press forgot password.
#2280 [23:25] <Staff_Ohbilly> Yes there is!
#2281 [23:25] * Zaadig [webchat@bfb2a304.virtua.com.br] has joined #minecrafthelp
#2282 [23:25] <Zaadig> :(
#2283 [23:25] <Staff_Ohbilly> Go to a local 711 store and buy the Minecraft card
#2284 [23:25] <Staff_Ohbilly> or walmart
#2285 [23:25] <Staff_Ohbilly> or gamestop
#2286 [23:25] <Staff_Ohbilly> or at my place
#2287 [23:26] <Zaadig> Is there a way that I don't have to buy minecraft again?
#2288 [23:26] <Staff_Ohbilly> I currently do not have that information sorry.
#2289 [23:27] <tdeckenbach> is there a customer service line?
#2290 [23:27] * CL [webchat@71-10-65-167.dhcp.dlth.mn.charter.com] has joined #minecrafthelp
#2291 [23:27] <Zaadig> Is it possible to get a refund? so I can use the "refund money" to buy the windows 10 version
#2292 [23:28] <CL> I am unable to play the full version of minecraft PC. I changed my email months ago and have been waiting to hear back from customer support. I purchased a card with a code for the game years ago.
#2293 [23:28] <Staff_Ohbilly> (605) 475-6968
#2294 [23:28] <Staff_Ohbilly> this is our support hotline
#2295 [23:29] <tdeckenbach> thank you
#2296 [23:29] <Zaadig> Is it possible to get a refund? so I can use the "refund money" to buy the windows 10 version [2]
#2297 [23:29] * CL [webchat@71-10-65-167.dhcp.dlth.mn.charter.com] has quit. (Client Quit)
#2298 [23:30] <Staff_Ohbilly> call the following number to get a refund
#2299 [23:30] <Staff_Ohbilly> (605) 475-6968
#2300 [23:30] * Staff_Ohbilly [webchat@ip72-220-192-130.sd.sd.cox.net] has quit. (Quit: webchat.esper.net)
#2301 [23:31] <Faisal> Umm..I think there isn't any Local gamestop in my city (Maybe) How if i buy it Online from a reseller? Is that okay?
#2302 [23:32] <Zaadig> Is there another way to do that? because I live in Brazil (+55) and calling that number would cost almost as much as buying the game
#2303 [23:32] <tdeckenbach> i give the service 10/10
#2304 [23:32] <tdeckenbach> very troll
#2305 [23:33] <tdeckenbach> but convincing
#2306 [23:33] * Nullity94 [webchat@61-68-130-67.tpgi.com.au] has joined #minecrafthelp
#2307 [23:34] <Nullity94> Hi #help my code to unlock Minecraft for Windows 10 is throwing an error "code was already redeemed" - can I disable whatever account is using my code and enable the code on my microsoft account?
#2308 [23:34] <Jamil> Where did you get a code from
#2309 [23:35] <Nullity94> My Mojang account
#2310 [23:36] <Nullity94> (Minecraft for Windows 10 was not on my purchase history for what it's worth, confirmed that I didn't use the code and forget about it)
#2311 [23:36] <Faisal> Seriously? Staff_Ohbilly already left?
#2312 [23:37] * Guest9345 [webchat@130.102.176.148] has quit. (Quit: webchat.esper.net)
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#2315 [23:38] * ROXASDanny [webchat@096-059-255-064.res.spectrum.com] has joined #minecrafthelp
#2316 [23:39] <ROXASDanny> Someone stole my minecraft account and i just noticed
#2317 [23:39] * Fais [webchat@36.72.218.14] has joined #minecrafthelp
#2318 [23:39] <ROXASDanny> i got an email on 5/30 sayuing my email was changed to a email i've never seen before
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#2322 [23:55] * Anthony [webchat@220-245-239-135.tpgi.com.au] has joined #minecrafthelp
#2323 [23:55] * Cassie [webchat@120.23.79.141] has joined #minecrafthelp
#2324 [23:55] <Cassie> io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed out: no further information
#2325 [23:56] <Cassie> how to you fix this problem?
#2326 [23:56] <Cassie> io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed out: no further information
#2327 [23:56] <Cassie> please help
#2328 [23:56] <Cassie> please help
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#2330 [23:56] <Anthony> Hey i tried to log into my account but it wanted security questions but i forgot what i put in and now i cant log in :( i emailed bu no reply and its been a week