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#7 [00:06] <Jay> Im having an unable to download error I dont have bytefence installed not sure what it is
#8 [00:06] <Oh_My_Godsword> hello
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#10 [00:36] * Teg [webchat@47-218-242-105.bcstcmta04.res.dyn.suddenlink.net] has joined #minecrafthelp
#11 [00:38] <Teg> Hello, I'm trying to migrate my old minecraft account to mojang however I only remember what my username was and not the email that was used for the account as I was very young when I bought the game. I was wondering if there was a way to look up an old username to see what email the account lies under?
#12 [00:39] <GreyVulpine> https://help.mojang.com/customer/en/portal/articles/438361-account-migration-issues?b_id=5408
#13 [00:41] <Teg> This doesnt help at all because there is no way in hell im finding that transaction ID
#14 [00:44] <GreyVulpine> https://help.mojang.com/customer/portal/articles/361380
#15 [00:44] <GreyVulpine> "If you need to contact Mojang support for assistance but have lost your Braintree transaction ID, you can instead provide the name of the cardholder, the date of purchase, expiration date, card type, and the last four digits of the card used for the purchase. Please do not send any other card details than the previously mentioned information, as it is very sensitive data and we will
#16 [00:44] <GreyVulpine> have to delete your email if you do so.
#17 [00:44] <GreyVulpine> "
#18 [00:47] * alan [webchat@c-67-173-182-72.hsd1.il.comcast.net] has joined #minecrafthelp
#19 [00:47] <Teg> Laughable if they expect me to know that information from buying the game 10 years ago
#20 [00:48] <alan> i want refund on my minecraft java
#21 [00:48] <GreyVulpine> alan - https://help.mojang.com/customer/en/portal/articles/359338-mojang-refunds-policy?b_id=5408
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#25 [00:52] * Mcmiraclesnv [webchat@host-92-13-50-198.as43234.net] has joined #minecrafthelp
#26 [00:53] <Mcmiraclesnv> I cant play minecraft windows 10 edition, because my code does not work
#27 [00:57] <GreyVulpine> https://help.mojang.com/customer/en/portal/articles/2064007-minecraft-for-windows-10?b_id=5408
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#30 [01:05] * leeman223 [webchat@61.49.sitronorkide.nl] has joined #minecrafthelp
#31 [01:06] <leeman223> Im having problem logging in. Everythime i go to the website and put in my username and password, i go to the login button and click it but it just turns black and nothing happens
#32 [01:11] * leeman223 [webchat@61.49.sitronorkide.nl] has quit. (Quit: webchat.esper.net)
#33 [01:19] * Glenn [webchat@193-119-81-153.tpgi.com.au] has joined #minecrafthelp
#34 [01:20] * Tiana [webchat@c-73-41-228-55.hsd1.ca.comcast.net] has joined #minecrafthelp
#35 [01:20] <Tiana> Hello!
#36 [01:20] <Glenn> Hi, im having trouble claiming my windows 10 version
#37 [01:20] <Glenn> hello Tiana
#38 [01:20] * Dusty [webchat@c-98-255-65-99.hsd1.ca.comcast.net] has joined #minecrafthelp
#39 [01:20] * Tiana is now known as Guest39315
#40 [01:20] <Guest39315> Hello! I downloaded a texture pack when I was on the wrong version and now I keep crashing. What do I do?
#41 [01:22] * Dusty [webchat@c-98-255-65-99.hsd1.ca.comcast.net] has quit. (Client Quit)
#42 [01:22] <Guest39315> Anyone there?
#43 [01:23] * guest111 [webchat@c-98-255-65-99.hsd1.ca.comcast.net] has joined #minecrafthelp
#44 [01:23] <Guest39315> Can you see what im saying?
#45 [01:23] <guest111> Hello! I downloaded a texture pack when I was on the wrong version and now I keep crashing. What do I do?
#46 [01:24] <Guest39315> Same
#47 [01:24] <guest111> bruh
#48 [01:24] <guest111> this bot suks
#49 [01:24] <Guest39315> Dusty?
#50 [01:24] <guest111> hai
#51 [01:24] <Guest39315> omg lol
#52 [01:24] <guest111> LMAO
#53 [01:24] <guest111> stupid bots
#54 [01:24] <Guest39315> how come my chat is gray and urs is black
#55 [01:24] <guest111> its for me too
#56 [01:25] <Guest39315> OK
#57 [01:25] <guest111> AuBot Hello! I downloaded a texture pack when I was on the wrong version and now I keep crashing. What do I do?
#58 [01:26] <Guest39315> Hello! I downloaded a texture pack when I was on the wrong version and now I keep crashing. What do I do?
#59 [01:27] <Guest39315> Hello! I downloaded a texture pack when I was on the wrong version and now I keep crashing. What do I do?
#60 [01:27] <Guest39315> anyone there?
#61 [01:27] <guest111> fasdkjfsdhjsfd
#62 [01:27] <guest111> it says check back in a few hours wtf
#63 [01:28] <Guest39315> why
#64 [01:28] <guest111> at the top
#65 [01:28] <Guest39315> how do i get in the voiced
#66 [01:28] <guest111> huh
#67 [01:28] <Guest39315> Absol
#68 [01:29] <Guest39315> Andrio
#69 [01:29] <Guest39315> Espercorn
#70 [01:29] <Guest39315> ANYONE
#71 [01:29] <Guest39315> HELP ME
#72 [01:29] <guest111> JFDHDSFJFS
#73 [01:29] <Glenn> can you read?
#74 [01:29] <guest111> THIS WEBSITE SUKS
#75 [01:29] <Guest39315> Glenn wdym
#76 [01:30] <Glenn> it says above the chat box to be patient!
#77 [01:30] * guest111 [webchat@c-98-255-65-99.hsd1.ca.comcast.net] has quit. (Quit: webchat.esper.net)
#78 [01:30] <Guest39315> Are you a operator?
#79 [01:30] <Glenn> obviously not
#80 [01:30] <Guest39315> Well i have something important to do so i need to do it quick
#81 [01:30] <Guest39315> okay miss sassy oants
#82 [01:30] <Guest39315> pants*
#83 [01:30] <Glenn> go send an emnail kid lmao
#84 [01:31] <Guest39315> kid? who u callin kid?
#85 [01:31] <Guest39315> 1v1 me
#86 [01:32] <Guest39315> Hello! I downloaded a texture pack when I was on the wrong version and now I keep crashing. What do I do?
#87 [01:33] <Glenn> uninstall minecraft and dont reinstall the pack
#88 [01:33] <Guest39315> these operators aint doing their job
#89 [01:33] <Glenn> not that hard
#90 [01:33] <Guest39315> ok ty!
#91 [01:33] <Glenn> bye!
#92 [01:33] <Guest39315> You should become a operator
#93 [01:34] <Glenn> im too punctual
#94 [01:34] <Guest39315> and a bit of a jerk
#95 [01:34] <Guest39315> ya forget the idea of becoming a operator
#96 [01:34] <Glenn> says the entilted kid
#97 [01:34] <Guest39315> but thanks for the help
#98 [01:34] <Guest39315> Yup! Omg you can read
#99 [01:35] <Guest39315> bye now
#100 [01:35] <Glenn> and dont forget to pour water on your keyboard afterwards!
#101 [01:37] * Xeskare [webchat@cpe-121-216-0-180.bpxt-r-031.ken.nsw.bigpond.net.au] has joined #minecrafthelp
#102 [01:39] <Xeskare> Just need to reset my account/migration account password
#103 [01:42] * Xeskare [webchat@cpe-121-216-0-180.bpxt-r-031.ken.nsw.bigpond.net.au] has quit. (Client Quit)
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#105 [01:49] * jfill [webchat@97-118-159-231.hlrn.qwest.net] has joined #minecrafthelp
#106 [01:50] <jfill> How do i download the windows 10 verson of minecraft on my macbook
#107 [02:02] <Glenn> Hi, im having trouble claiming my windows 10 version. when i go to redeem it it says its already been claimed
#108 [02:03] * Meep_ [webchat@c-73-71-33-211.hsd1.ca.comcast.net] has joined #minecrafthelp
#109 [02:05] <Meep_> Hi, the email I used for my account doesn't work anymore since I can't access it. I can't remember my security question answers since I did it when I was young and I was wondering if there was a way to change my email. However I can't do it on my end since it's impossible for me to get into my account.
#110 [02:10] * Erik [webchat@120.154.136.122] has joined #minecrafthelp
#111 [02:10] * Infrn0 [webchat@185.170.235.52] has joined #minecrafthelp
#112 [02:10] <Infrn0> sup
#113 [02:11] <Infrn0> minecraft isnt working for me when i try to launch this is what it says
#114 [02:11] <Infrn0> unable to locate javaruntime
#115 [02:12] <Infrn0> Unable to locate the Java runtime. Error details: Undefined error: 0 Filename on disk: Path: . Exists: Directory
#116 [02:12] <Infrn0> please help
#117 [02:13] <Erik> Ive got a new email then my old one and wanna change it but cant remember my security questions and don't have access to the old email
#118 [02:16] <Meep_> I have kind of the same problem and I contacted Mojang
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#124 [02:37] * DarkMari03343_ [webchat@92.83.2.123.sta.dodo.net.au] has joined #minecrafthelp
#125 [02:37] <DarkMari03343_> i cant enter with my email an pasword in miecraft
#126 [02:37] <DarkMari03343_> pls help
#127 [02:40] * nyu [webchat@ip5f587307.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#128 [02:42] <nyu> Does anyone know if mojang/mc helps if someone failed it's namechange?
#129 [02:45] <DarkMari03343_> i don't now sorry
#130 [02:45] <nyu> someone else? ;^;
#131 [02:46] <DarkMari03343_> do you now why i cant enter with my account
#132 [02:46] <DarkMari03343_> ?
#133 [02:46] <DarkMari03343_> :{
#134 [02:47] <nyu> Hacked? Told someone your password? Logged in on a fake mc/mojang website? Wrong password/email.. idk they're many things which could happened
#135 [02:51] * Sollyyy [webchat@c83-255-154-220.bredband.comhem.se] has joined #minecrafthelp
#136 [02:52] <DarkMari03343_> yesturday i bought on minecraft.net but from my phone because with my compute i cant log on the website and i go to other site of mojang for dowloand from there but when i put my account and my pasword the louncher seed sorry invalid username or pasword
#137 [02:52] * Sollyyy [webchat@c83-255-154-220.bredband.comhem.se] has quit. (Client Quit)
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#139 [02:58] * venoct [webchat@cpe-108-176-244-118.twcny.res.rr.com] has joined #minecrafthelp
#140 [03:01] <venoct> i logged into my minecraft account and it wants me to buy it again.I dont have an old mojang account cause i was just playing it 1 hour ago but then i had to do a reset on my computer and reinstall it again.I still have the verification email from mojang when i bought it if that helps
#141 [03:04] * jordan5 [webchat@79-69-11-135.dynamic.dsl.as9105.com] has joined #minecrafthelp
#142 [03:04] * DarkMari03343_ [webchat@92.83.2.123.sta.dodo.net.au] has joined #minecrafthelp
#143 [03:05] <jordan5> Just need some advice
#144 [03:06] <jordan5> I went to reset my password, but doesn't send me the email. I'm guessing I just have to email mojang support about it?
#145 [03:07] <venoct> yup
#146 [03:07] <DarkMari03343_> maby you put the frong pasword?
#147 [03:07] * jordan5 [webchat@79-69-11-135.dynamic.dsl.as9105.com] has quit. (Client Quit)
#148 [03:08] <venoct> #minecrafthelp i logged into my minecraft account and it wants me to buy it again.I dont have an old mojang account cause i was just playing it 1 hour ago but then i had to do a reset on my computer and reinstall it again.I still have the verification email from mojang when i bought it if that helps
#149 [03:09] <DarkMari03343_> i cant log on minecraft.net and in dont now what to do i try do restart the computer but stil doesent work what can i do
#150 [03:09] <DarkMari03343_> ?
#151 [03:15] <DarkMari03343_> can i contact mojang ?
#152 [03:21] * przemo20pll [webchat@apn-5-60-207-144.dynamic.gprs.plus.pl] has joined #minecrafthelp
#153 [03:21] <przemo20pll> i have a problem with custom skink
#154 [03:21] <przemo20pll> skins*
#155 [03:22] <przemo20pll> in minecraft windows 10 edition
#156 [03:22] <przemo20pll> my minecraft close automically when i click on selected skins
#157 [03:22] <przemo20pll> skin*
#158 [03:23] * desired1304 [webchat@ip-178-203-232-222.hsi10.unitymediagroup.de] has joined #minecrafthelp
#159 [03:25] <desired1304> Hello, years ago i created my Minecraft account with security questions now years later i dont know them anymore. I deleted the Email i used years ago. Is there any way of reseting the questions ?
#160 [03:29] * venoct [webchat@cpe-108-176-244-118.twcny.res.rr.com] has quit. (Quit: webchat.esper.net)
#161 [03:33] * assassin385 [webchat@c-73-176-81-124.hsd1.il.comcast.net] has joined #minecrafthelp
#162 [03:33] <assassin385> i need helping finding my enail
#163 [03:33] <assassin385> email*
#164 [03:42] * Infrn0 [webchat@185.170.235.52] has quit. (Quit: webchat.esper.net)
#165 [03:58] * Keviiinh [webchat@3.red-81-39-197.dynamicip.rima-tde.net] has joined #minecrafthelp
#166 [04:00] <Keviiinh> Hello, good morning, I am trying to access my account, but I do not get the reset message. help me mi gmial adrres is: Kevinalonsocebrian@hotmail.com
#167 [04:02] * wolf [webchat@fr-185-50-35-234.fibramax.net] has joined #minecrafthelp
#168 [04:02] <wolf> hello
#169 [04:02] <wolf> i've had a problem with buying minecraft
#170 [04:07] * XXXX [webchat@52.164.141.112.sta.dodo.net.au] has joined #minecrafthelp
#171 [04:07] <XXXX> hello?
#172 [04:09] <XXXX> My Minecraft wont work when loading bar appears it goes half way then says on the top of the tab Not responding
#173 [04:11] * XXXX [webchat@52.164.141.112.sta.dodo.net.au] has quit. (Client Quit)
#174 [04:23] <Keviiinh> Hello, good morning, I am trying to access my account, but I do not get the reset message. help me mi gmial adrres is: Kevinalonsocebrian@hotmail.com
#175 [04:32] * desired1304 [webchat@ip-178-203-232-222.hsi10.unitymediagroup.de] has quit. (Quit: webchat.esper.net)
#176 [04:35] <przemo20pll> mojang have us in ass
#177 [04:40] * przemo20pll [webchat@apn-5-60-207-144.dynamic.gprs.plus.pl] has quit. (Quit: webchat.esper.net)
#178 [04:45] * T [webchat@static.belong.com.au] has joined #minecrafthelp
#179 [04:46] * T [webchat@static.belong.com.au] has quit. (Client Quit)
#180 [04:48] * Nobleexe [webchat@athedsl-412587.home.otenet.gr] has joined #minecrafthelp
#181 [04:49] <Nobleexe> Hello.
#182 [04:50] * bilall [webchat@84.22.60.74] has joined #minecrafthelp
#183 [04:50] <Nobleexe> Hello
#184 [04:50] <bilall> How can I fix black screen on windows 10
#185 [04:50] <Nobleexe> Wait are you a customer?
#186 [04:50] <Nobleexe> Wait are you a customer?
#187 [04:52] * Nobleexe [webchat@athedsl-412587.home.otenet.gr] has left #minecrafthelp
#188 [04:53] * modemiso [webchat@188-173-171-38.next-gen.ro] has joined #minecrafthelp
#189 [04:53] <modemiso> hey
#190 [04:53] <bilall> yes
#191 [04:54] * modemiso [webchat@188-173-171-38.next-gen.ro] has quit. (Client Quit)
#192 [04:54] <bilall> This isn't even helpful at all
#193 [04:56] <wolf> i know..
#194 [04:56] <wolf> we're all users
#195 [04:57] <bilall> how do I get a refund
#196 [04:57] <wolf> try contacting microsoft
#197 [04:58] <wolf> i can't even buy the game
#198 [04:58] <wolf> from the official website..
#199 [04:58] <wolf> they just try to scam us
#200 [05:04] * Nobleexe [webchat@athedsl-412587.home.otenet.gr] has joined #minecrafthelp
#201 [05:04] * Nobleexe [webchat@athedsl-412587.home.otenet.gr] has quit. (Client Quit)
#202 [05:07] <Greymagic27> assassin385, Hey. If you've lost your email you can attempt to reset it here:
#203 [05:07] <Greymagic27> ??> assassin385 account/reset-email
#204 [05:07] <Mightyena> assassin385: You can reset your Mojang account email by going here: https://account.mojang.com/changeemail/request
#205 [05:07] <Greymagic27> ??> Keviiinh account/email-missing
#206 [05:07] <Mightyena> Keviiinh: If you are not getting emails from Mojang, please read this article for common reasons for that: https://help.mojang.com/customer/portal/articles/542001-cannot-get-mojang-system-emails
#207 [05:07] <Mightyena> Keviiinh: Please be aware that emails can take up to two hours to arrive. Some ISP email providers like AOL, Comcast, Gmx and General-purpose email providers like Hotmail have known issues with dropping Mojang emails. If you use one of those, use another provider like Gmail.
#208 [05:07] <Mightyena> Keviiinh: If none of this helps, you may need to contact Mojang. If you do, make sure you receive a confirmation email after sending an account support request.
#209 [05:08] <Greymagic27> wolf, Hey. What happens when you try to buy the game?
#210 [05:12] <Keviiinh> thank you very much, but I already got in touch with mojang a few days ago, a few years ago I saw the mail arrived, but these days I try to reset the password and nothing, I need to play again I love the game
#211 [05:12] <Greymagic27> Keviiinh, In thta case you'll need to wait for a reply from mojang. Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: https://help.mojang.com/customer/portal/articles/359446
#212 [05:14] <Keviiinh> thank you very much okay nothing happens, I hope that all the team is healthy, thank you very much for all the work :)
#213 [05:15] <Greymagic27> Keviiinh, No problem :)
#214 [05:16] * Keviiinh [webchat@3.red-81-39-197.dynamicip.rima-tde.net] has quit. (Quit: webchat.esper.net)
#215 [05:22] * Kuri [webchat@c-73-6-17-69.hsd1.tx.comcast.net] has joined #minecrafthelp
#216 [05:22] <assassin385> @Greymagic27 i forgot my email for my old minecraft account. i cant migrate it because of that
#217 [05:22] * simo096j [webchat@185.5.165.88] has joined #minecrafthelp
#218 [05:22] <assassin385> ty though
#219 [05:24] <Kuri> hey guys! so, I've been on mc for a long time, and I've come back to play the new updates. Except, when I try to play it'll give a random file that it isn't able to download because its been used by a different process. I've tried everything except reinstalling Minecraft, which im ready to do. anybody got a solution besides that?
#220 [05:24] <simo096j> Hello. when I am on the minecraft website and try to log in it wont let me. I click on log ind but nothing happens. does anyone know what I can do
#221 [05:25] <assassin385> it says i already have it migrated but i cant find what account it hass been migrated to. I know the old username and password for my minecraft account but it doesnt seem to work anymore
#222 [05:28] * Kuri [webchat@c-73-6-17-69.hsd1.tx.comcast.net] has quit. (Quit: webchat.esper.net)
#223 [05:28] * simo096j [webchat@185.5.165.88] has quit. (Quit: webchat.esper.net)
#224 [05:29] * chr0me [webchat@88-112-81-57.elisa-laajakaista.fi] has joined #minecrafthelp
#225 [05:31] <chr0me> Hey! Wondering if I could get some help about a problem of mine. My account email was disabled like 4-5 years ago and can't access it anymore. Bought MC from my mom's computer in 2011(?) and no way to get transaction ID ever again. Also forgotten my security questions.
#226 [05:31] <chr0me> Feels kind of hopeless at this point
#227 [05:37] * Nico [webchat@b9168f0c.cgn.dg-w.de] has joined #minecrafthelp
#228 [05:39] <Nico> hello guys and girls in this support I have the problem that my account was hacked, I don't own the transations id, and probably also the email address has been changed
#229 [05:39] <wolf> contact Mojang if it's that urgent. they should answer..
#230 [05:40] <chr0me> It says that they're reading May 16th tickets now
#231 [05:40] <chr0me> that's slow
#232 [05:42] * Fraser [webchat@host5-81-187-81.range5-81.btcentralplus.com] has joined #minecrafthelp
#233 [05:43] <Fraser> Anyone there?
#234 [05:43] <Nico> yeah
#235 [05:43] <Fraser> Hey man can i have some help?
#236 [05:45] <Fraser> Basically when i went to pay for minecraft java edition i entered the correct card details except when i went to click the button it seemed as if it wasnt doing anything
#237 [05:45] <Fraser> So i refreshed the page and am now unable to purchase despite having sufficient funds in my account
#238 [05:46] <Nico> give it a official minecraft support ts? or discord?
#239 [05:46] <Fraser> Sorry what do u mena
#240 [05:46] <Greymagic27> ??> assassin385 account/send-email
#241 [05:46] <Mightyena> assassin385: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#242 [05:46] <Mightyena> assassin385: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#243 [05:47] <Greymagic27> chr0me, Email mojang using the information sent above. Give them as much information as you can
#244 [05:47] <Greymagic27> Nico, ^
#245 [05:47] <Greymagic27> Nico, ^
#246 [05:49] * chr0me [webchat@88-112-81-57.elisa-laajakaista.fi] has left #minecrafthelp
#247 [05:52] <Nico> okay who knows the email adress from mojang?
#248 [05:53] <Greymagic27> ??> Nico account/send-email
#249 [05:53] <Mightyena> Nico: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#250 [05:53] <Mightyena> Nico: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#251 [05:54] <Nico> thx, but my promblem is i didn't know the Transaction ID
#252 [05:54] <Greymagic27> ??> Nico account/trans-id
#253 [05:54] <Mightyena> Nico: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#254 [06:00] * Bwatts [webchat@host-2-96-126-25.as13285.net] has joined #minecrafthelp
#255 [06:00] <Bwatts> Hello?
#256 [06:00] <Greymagic27> Bwatts, Hey. How can we help?
#257 [06:01] <Bwatts> Hey, I think my account has been locked
#258 [06:01] <Bwatts> Hey, I think my account has been locked
#259 [06:02] <Greymagic27> Bwatts, Why do you think that?
#260 [06:02] <Bwatts> Because i cant log onto it and when i try change password i dont get any emails but im 100% using the correct email for the account
#261 [06:03] <Greymagic27> Bwatts, What does it say when you try to login to it?
#262 [06:04] <Bwatts> Unknown email and password
#263 [06:04] <Bwatts> But it says that my email is registered to an account when i check
#264 [06:04] <Greymagic27> Bwatts, I'd like to make sure nothing on your PC is blocking your connection to the login servers. HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Follow the steps which Mightyena will send below:
#265 [06:04] <Greymagic27> ??> Bwatts tools/hjt
#266 [06:04] <Mightyena> Bwatts: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#267 [06:04] <Mightyena> Bwatts: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#268 [06:07] <Bwatts> https://pastebin.com/FPa8mtJ2
#269 [06:07] <Bwatts> tHINK I DID IT RIGHT
#270 [06:07] <Bwatts> caps
#271 [06:07] <Greymagic27> Bwatts, Disable nordVPN
#272 [06:08] <Bwatts> Done
#273 [06:08] <Greymagic27> Try to login now
#274 [06:09] <Bwatts> Doesnt work
#275 [06:09] <Bwatts> I still want to change the password though and i cant get any password change emails
#276 [06:10] <Greymagic27> Bwatts, Could you try to uninstall nordVPN? Whilst your doing that here is some information on why you may not be getting emails:
#277 [06:10] <Greymagic27> ??> Bwatts account/email-missing
#278 [06:10] <Mightyena> Bwatts: If you are not getting emails from Mojang, please read this article for common reasons for that: https://help.mojang.com/customer/portal/articles/542001-cannot-get-mojang-system-emails
#279 [06:10] <Mightyena> Bwatts: Please be aware that emails can take up to two hours to arrive. Some ISP email providers like AOL, Comcast, Gmx and General-purpose email providers like Hotmail have known issues with dropping Mojang emails. If you use one of those, use another provider like Gmail.
#280 [06:10] <Mightyena> Bwatts: If none of this helps, you may need to contact Mojang. If you do, make sure you receive a confirmation email after sending an account support request.
#281 [06:12] <Bwatts> I've sent Mojang an email but they're only replying to emails from may atm so i know it will take a while. Thank you for the help though :>
#282 [06:22] * wolf [webchat@fr-185-50-35-234.fibramax.net] has quit. (Quit: webchat.esper.net)
#283 [06:45] * Eliza [webchat@cpe-121-214-16-246.bpw5-r-033.win.vic.bigpond.net.au] has joined #minecrafthelp
#284 [06:45] <Eliza> hello
#285 [06:46] <Eliza> can someone help? im playing with mods on 1.7.10, I drank a night vision potion and it won't stop so now my lighting in game is continuously flickering. anyone got suggestions?
#286 [06:50] * Psychopath_ [webchat@p5B3065B3.dip0.t-ipconnect.de] has joined #minecrafthelp
#287 [06:56] <Psychopath_> Hey guys, I have a question regarding migation of old paid accounts. Last time I played MC was back in 2012 and the only thing I remember of my old account is the username (same as here). The password I was sure I used back then does not work and I wasn't the one to create the account (me being too young back then) so I don't have an e-mail address
#288 [06:56] <Psychopath_> as well. Is there any way to get that old account back or am I locked out of it forever?
#289 [06:56] * Thomas [webchat@124244121081.ctinets.com] has joined #minecrafthelp
#290 [06:57] <Thomas> I cant login minecraft in Vortex Cloud Gaming
#291 [07:00] <Thomas> When I use Vortex Cloud Gaming to play minecraft ,after I enter my email and password, and see the error message "Login failed. Invalid username or password." I already wait 24 hours , and my problem is not resolved.
#292 [07:02] * wolf [webchat@fr-185-50-35-234.fibramax.net] has joined #minecrafthelp
#293 [07:02] <wolf> hello
#294 [07:02] <wolf> anyone there?
#295 [07:03] <Thomas> hi
#296 [07:03] <wolf> i've got an issue with buying the game
#297 [07:03] <Thomas> i am asking too
#298 [07:03] <wolf> i've already tried everything that Mojang posted to "help us"
#299 [07:03] <wolf> and nothing works
#300 [07:03] <wolf> you have the same problem?
#301 [07:04] <Thomas> i cant login
#302 [07:04] <Thomas> I cant login minecraft in Vortex Cloud Gaming
#303 [07:05] <wolf> don't Mojang have some sort of live chat? the support is so poor...
#304 [07:06] <Thomas> no one can help us
#305 [07:06] <wolf> i really don't know what to do.
#306 [07:06] <wolf> at least you have the game. they'll eventually fix this problem.
#307 [07:06] <wolf> i can't even purchase the game..
#308 [07:07] <wolf> it's £17.95 on the website
#309 [07:07] <Thomas> yes
#310 [07:07] <wolf> while if you buy it on Amazon it's £20+
#311 [07:07] <wolf> so it's like they intentionally fked up the website so we pay more on amazon.
#312 [07:07] <wolf> i'm sure they get something out of it.
#313 [07:08] <Thomas> why dont you buy a card from 7-11?
#314 [07:08] <wolf> 7-11?
#315 [07:08] <wolf> what is that
#316 [07:08] <Thomas> convenience store
#317 [07:09] * Eskie [webchat@c220-239-73-211.rochd21.qld.optusnet.com.au] has joined #minecrafthelp
#318 [07:09] <wolf> ohh, i'm not in England right now. i'm in France..
#319 [07:09] <Thomas> it more easier
#320 [07:09] <wolf> i asked my friend to get the game for me, but it doesn't work for him too
#321 [07:09] <Eskie> Hi
#322 [07:09] <wolf> hi
#323 [07:09] <Thomas> no convenience store near you
#324 [07:09] <Thomas> ?
#325 [07:10] <wolf> not any that sell minecraft cards
#326 [07:10] <Thomas> oh
#327 [07:10] <Thomas> sad
#328 [07:10] <wolf> haha, i don't know what to do
#329 [07:10] <wolf> how did you buy it?
#330 [07:10] * martin4oto5 [webchat@UNNAMED.varna.net] has joined #minecrafthelp
#331 [07:10] <Thomas> from convenience store
#332 [07:11] <Eskie> I purchased minecraft back in about 2010 or earlier when it was close to $80 for windows.... do I have to buy it again to install an iOS version to my iPad? I hope not
#333 [07:11] <martin4oto5> Hey
#334 [07:11] <wolf> if you've bought it once, i suppose you shouldn't do it again. try logging in
#335 [07:12] <martin4oto5> game crashes instantly after i click on play. Just installed minecraft
#336 [07:13] <wolf> try re-installing it
#337 [07:13] <Eskie> I’m logged into Mojave minecraft online but it just has a link to download from the App Store which then says I need to pay. It will give me links to direct download windows and macOS but not ios
#338 [07:13] <martin4oto5> just did
#339 [07:13] <Eskie> Martin what device?
#340 [07:13] <martin4oto5> PC
#341 [07:14] <martin4oto5> windows
#342 [07:14] <wolf> i don't know if that's relevant, but have you installed the latest java updates on your pc?
#343 [07:14] <Eskie> 64 hit or 32?
#344 [07:14] <martin4oto5> Also yes wolf
#345 [07:14] <martin4oto5> 64 bit
#346 [07:14] <Eskie> you gotta make sure you downloaded the same as your pc
#347 [07:14] <martin4oto5> yes i checked the second time i downloaded it
#348 [07:15] <Eskie> Sometimes a 32 will work in a system over a 64 but it depends on the program
#349 [07:15] <wolf> did you download it from the official website?
#350 [07:15] <martin4oto5> yep
#351 [07:15] <Eskie> Also maybe you need to update java?
#352 [07:15] <wolf> i already asked him
#353 [07:15] <martin4oto5> yeah
#354 [07:15] <martin4oto5> i did
#355 [07:15] <Eskie> Oops sorry haha
#356 [07:15] <martin4oto5> :)
#357 [07:16] <Eskie> How old is the computer? Desktop or laptop?
#358 [07:16] <martin4oto5> i don't think that it would matter :D
#359 [07:16] <martin4oto5> it is a Desktop
#360 [07:16] <martin4oto5> 4690k
#361 [07:16] <martin4oto5> 1050 ti
#362 [07:16] * LOl [webchat@host86-143-247-136.range86-143.btcentralplus.com] has joined #minecrafthelp
#363 [07:17] <martin4oto5> preinstalled 3 months ago
#364 [07:17] <LOl> hello
#365 [07:17] * LOl [webchat@host86-143-247-136.range86-143.btcentralplus.com] has quit. (Client Quit)
#366 [07:17] <Eskie> Yea idk sometimes the graphics cards or ram can be freaking out idk
#367 [07:17] <martin4oto5> hmm
#368 [07:17] <martin4oto5> haven't had any problems
#369 [07:17] <martin4oto5> just wanted to come back in minecraft and check whats up
#370 [07:18] <wolf> what error does it show when it crashes? or it just crashes without any info
#371 [07:18] <martin4oto5> and it won't start...
#372 [07:18] <martin4oto5> it says
#373 [07:18] <Eskie> Maybe check for driver updates? Doubt that’s the issue but good to do anyway
#374 [07:18] <martin4oto5> An unexpected issue ocurred and the game has crashed
#375 [07:18] <martin4oto5> i updated Gpu drivers this morning
#376 [07:18] <Eskie> Hmm
#377 [07:20] <Eskie> I wonder if it’s connected to my issue this morning... I went to log into a multiplayer realm one of my friends created and it said to expect realm updates within 48 hours or something because they released a new update this morning
#378 [07:20] <wolf> martin
#379 [07:20] <wolf> post a tweet on their twitter page
#380 [07:20] <Eskie> Maybe it’s going across downloaded realms now too but that would mean everyone’s server is down so doubt that’s the case
#381 [07:20] <wolf> they normally respond there
#382 [07:21] <martin4oto5> hmmm
#383 [07:21] <martin4oto5> okay
#384 [07:21] <martin4oto5> i will try
#385 [07:21] <martin4oto5> my god it just launched
#386 [07:21] <martin4oto5> :D
#387 [07:21] * Eskie [webchat@c220-239-73-211.rochd21.qld.optusnet.com.au] has quit. (Quit: webchat.esper.net)
#388 [07:21] <martin4oto5> ahhaah
#389 [07:21] * Absol kicked martin4oto5 from #minecrafthelp (Reason: artin4oto5 :Stop spamming)
#390 [07:22] <wolf> did it work?
#391 [07:25] <Psychopath_> So does any1 know if theres a way to access an old MC premium account from 2012 when I only remember the name of it?
#392 [07:27] <Thomas> sorry i want to ask why I cant login and see the error message "Login failed. Invalid username or password.
#393 [07:35] <Greymagic27> ??> Psychopath_ account/send-email
#394 [07:35] <Mightyena> Psychopath_: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#395 [07:35] <Mightyena> Psychopath_: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#396 [07:35] <Greymagic27> ??> Thomas tools/hjt
#397 [07:35] <Mightyena> Thomas: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#398 [07:35] <Mightyena> Thomas: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#399 [07:37] * rocknbeast [webchat@cpc150923-sprt3-2-0-cust314.17-2.cable.virginm.net] has joined #minecrafthelp
#400 [07:37] <Thomas> i already send email
#401 [07:38] * rocknbeast [webchat@cpc150923-sprt3-2-0-cust314.17-2.cable.virginm.net] has quit. (Client Quit)
#402 [07:38] <Greymagic27> Thomas, Only messages starting with your Username are for you (like this: "YourUsername, follow these instructions."). Please ignore any instructions not directed at you.
#403 [07:38] <Greymagic27> Please follow the steps Mightyena posted above for 'hijackthis'
#404 [07:39] <Thomas> what is that?
#405 [07:39] <Greymagic27> Thomas, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information.
#406 [07:39] <Psychopath_> Greymagic27 Well that's my problem here, I only - and I mean that, ONLY - remember the name of the account as it was bought for me years ago and thus dont have any transaction IDs or whatnot
#407 [07:39] <Greymagic27> Psychopath_, Give them as much information as you can. This may also help:
#408 [07:39] <Greymagic27> ??> Psychopath_ account/trans-id
#409 [07:39] <Mightyena> Psychopath_: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#410 [07:40] <Thomas> do I need download Hijack?
#411 [07:40] <Greymagic27> Thomas, Yes please. Follow these instructions V
#412 [07:40] <Greymagic27> ??> Thomas tools/hjt
#413 [07:40] <Mightyena> Thomas: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#414 [07:40] <Mightyena> Thomas: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#415 [07:41] <Thomas> ok
#416 [07:41] <Psychopath_> Greymagic27 Alright I'll try it but judging from the FAQ it might be in vain without a valid transaction ID.. damn
#417 [07:41] <Thomas> i try
#418 [07:47] <Thomas> i send
#419 [07:49] <Thomas> .
#420 [07:49] <Greymagic27> Thomas, Please send the URL here
#421 [07:50] <Thomas> i dont know
#422 [07:50] * Exelar [webchat@14.192.210.22] has joined #minecrafthelp
#423 [07:50] <Exelar> fv
#424 [07:50] <Greymagic27> ??> Thomas paste
#425 [07:50] <Mightyena> Thomas: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#426 [07:51] <Greymagic27> Exelar, Hey. How can we help?
#427 [07:51] <Exelar> does anyone know why when i press buy it doesnt let me?
#428 [07:51] <Greymagic27> Exelar, Does it give you any message?
#429 [07:51] <Exelar> ye
#430 [07:51] <Exelar> it says credit card info is wrong, something like that
#431 [07:52] <Exelar> i checked it 5 times
#432 [07:52] <Exelar> and tryed multiple
#433 [07:52] <Greymagic27> Exelar, Contact your bank and make sure they allow international transactions to Sweden
#434 [07:52] <Exelar> the bank said there were no transactions making though
#435 [07:52] <Thomas> https://paste.ubuntu.com/p/dhQhNKrxn4/
#436 [07:52] <Thomas> this one?
#437 [07:52] <Greymagic27> Yep
#438 [07:53] <Greymagic27> ??> Thomas av/avg
#439 [07:53] <Mightyena> Thomas: AVG's antivirus program is known to interfere with Minecraft's self-update process. You will have to disable AVG for Minecraft to update itself properly. To do so see the instructions here: https://support.avg.com/SupportArticleView?l=en&urlName=Disable-AVG-Antivirus
#440 [07:53] <Mightyena> Thomas: Alternatively, use a different AV program, such as Malwarebytes; see ?? av/malwarebytes for more information.
#441 [07:53] <Exelar> so im going to have to disable it?
#442 [07:55] * wolf [webchat@fr-185-50-35-234.fibramax.net] has joined #minecrafthelp
#443 [07:57] * Psychopath_ [webchat@p5B3065B3.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#444 [07:57] <Exelar> it still doesnt work though
#445 [07:58] <Exelar> helppp
#446 [07:58] <Exelar> guyss
#447 [07:59] * Mar [webchat@197.167.19.171] has joined #minecrafthelp
#448 [07:59] <Mar> Hello
#449 [07:59] <Mar> I was trying to play minecraft for the first time
#450 [08:00] <Mar> And i had a crash report
#451 [08:00] * Exelar [webchat@14.192.210.22] has quit. (Quit: webchat.esper.net)
#452 [08:00] * clarjon1 [~clarjon1@23-248-49-200.tpia.execulink.com] has quit. (Remote host closed the connection)
#453 [08:00] * clarjon1 [~clarjon1@23-248-49-200.tpia.execulink.com] has quit. (Remote host closed the connection)
#454 [08:01] * Mar [webchat@197.167.19.171] has left #minecrafthelp
#455 [08:12] * wolf [webchat@fr-185-50-35-234.fibramax.net] has quit. (Quit: webchat.esper.net)
#456 [08:13] * Exelar [webchat@14.192.214.123] has joined #minecrafthelp
#457 [08:13] * Exelar [webchat@14.192.214.123] has quit. (Client Quit)
#458 [08:28] * huyhoang [webchat@static.vnpt.vn] has joined #minecrafthelp
#459 [08:28] <huyhoang> hello
#460 [08:28] <huyhoang> i need help
#461 [08:29] <huyhoang> i accidentaly migrate my old premium minecraft account to the wrong email
#462 [08:29] <huyhoang> how can i re_migrate my account
#463 [08:29] <huyhoang> or change the email
#464 [08:30] <huyhoang> because i migrate my account to the wrong email so now i can't access the that email to make verification
#465 [08:42] * Thomas [webchat@124244121081.ctinets.com] has quit. (Quit: webchat.esper.net)
#466 [08:45] * Lord_of_Life [~Lord@46.217.15.168] has quit. (Ping timeout: 190 seconds)
#467 [08:47] * michael [webchat@cpc110905-live30-2-0-cust541.17-2.cable.virginm.net] has joined #minecrafthelp
#468 [08:47] <michael> hello
#469 [08:47] * michael is now known as Guest80992
#470 [08:49] <Guest80992> hello
#471 [08:49] * Guest80992 [webchat@cpc110905-live30-2-0-cust541.17-2.cable.virginm.net] has quit. (Client Quit)
#472 [08:50] * michaelp [webchat@cpc110905-live30-2-0-cust541.17-2.cable.virginm.net] has joined #minecrafthelp
#473 [08:50] <michaelp> hi
#474 [08:51] * Lord_of_Life [~Lord@77.28.172.104] has joined #minecrafthelp
#475 [08:52] <michaelp> hello
#476 [08:52] * Dobim [webchat@CUST-253.239.102.5.018.net.il] has joined #minecrafthelp
#477 [08:52] <Dobim> hello
#478 [08:53] <michaelp> can u help me
#479 [08:53] <Dobim> hmm someone just purchase minecraft from my paypal acc
#480 [08:53] * michaelp [webchat@cpc110905-live30-2-0-cust541.17-2.cable.virginm.net] has quit. (Client Quit)
#481 [08:54] * Dobim [webchat@CUST-253.239.102.5.018.net.il] has quit. (Client Quit)
#482 [08:59] <Greymagic27> ??> huyhoang account/send-email
#483 [08:59] <Mightyena> huyhoang: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#484 [08:59] <Mightyena> huyhoang: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#485 [09:07] * Pollo234 [webchat@5.170.243.136] has joined #minecrafthelp
#486 [09:07] <Pollo234> Hello.
#487 [09:07] <Greymagic27> Pollo234, Hey. How can we help?
#488 [09:07] <Pollo234> I am currently finding problems with the server api and the accounts
#489 [09:07] <Pollo234> i can show a video
#490 [09:08] <Greymagic27> Pollo234, Please. Use streamable.com to send it
#491 [09:08] * huyhoang [webchat@static.vnpt.vn] has quit. (Quit: webchat.esper.net)
#492 [09:09] <Pollo234> https://streamable.com/94pk6
#493 [09:10] <Greymagic27> ??> Pollo234 tools/hjt
#494 [09:10] <Mightyena> Pollo234: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#495 [09:10] <Mightyena> Pollo234: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#496 [09:12] <Pollo234> https://paste.ubuntu.com/p/CdqY9hDmsz/
#497 [09:13] <Greymagic27> ??> Pollo234 win/hosts/edit
#498 [09:13] <Mightyena> Pollo234: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#499 [09:13] <Mightyena> Pollo234: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#500 [09:14] <Greymagic27> Remove any entry containing the word mojang - Then save the file by pressing CTRL+S and change your minecraft password
#501 [09:15] * DjonnoB [webchat@ip5655f40d.adsl-surfen.hetnet.nl] has joined #minecrafthelp
#502 [09:15] <DjonnoB> Hello
#503 [09:15] <DjonnoB> Hello Mojang,
#504 [09:15] <DjonnoB> A few years ago I created a Minecraft account called: Sjonnie360OWN, only I don't know my password anymore and can no longer enter the email where the account is registered. How could I fix this?
#505 [09:16] <Greymagic27> ??> DjonnoB account/send-email
#506 [09:16] <Mightyena> DjonnoB: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#507 [09:16] <Mightyena> DjonnoB: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#508 [09:17] <DjonnoB> I have a minecraft account but i dont know my password and i cant log in to my email with is link to my minecraft account
#509 [09:17] <Greymagic27> DjonnoB, Give them as much information as you can when emailing
#510 [09:18] <DjonnoB> But thats gonna take so many time
#511 [09:18] <Greymagic27> DjonnoB, Sadly the response time right now is up to 2 months
#512 [09:18] <DjonnoB> Whaaattt
#513 [09:18] * bildramer [~bildramer@p200300CF3723E0007D1E9943E7AD088F.dip0.t-ipconnect.de] has quit. (Ping timeout: 190 seconds)
#514 [09:19] <Greymagic27> Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: https://help.mojang.com/customer/portal/articles/359446
#515 [09:19] <DjonnoB> But do you can help me with this?
#516 [09:19] <DjonnoB> Do you can fix this
#517 [09:19] <Greymagic27> DjonnoB, We are volunteers (we are not Mojang) who help with Java Edition technial issues, such as client crashes. We help with account issues when they're technical, such as VPN software loaded, but we cannont solve issues with your account.
#518 [09:19] * corum [webchat@cpc80071-stkp11-2-0-cust173.10-2.cable.virginm.net] has joined #minecrafthelp
#519 [09:20] <DjonnoB> hmmm okay
#520 [09:20] * bildramer [~bildramer@p200300CF3723E0007D1E9943E7AD088F.dip0.t-ipconnect.de] has joined #minecrafthelp
#521 [09:20] <DjonnoB> thats shit
#522 [09:20] <Absol> DjonnoB: Please keep it civil
#523 [09:23] <corum> Hi, I need to ask about migration related issues. I was successfully able to change the password on my old minecraft account, and after doing so was taken to the account migration page. When I tried to migrate to a new mojang account the error message I received stated my account had already been migrated. I didn't want to be hasty assuming that my
#524 [09:23] <corum> account might have been compromised, but none of my usual emails seem to be registered for account with mojang. Is there any way to find out the new email associated to this migrated account (while I wait for customer support to reach my issue), or any other information about the migration (in case it was in fact me who migrated it)?
#525 [09:23] * Simmble [webchat@cpc128420-folk3-2-0-cust169.know.cable.virginm.net] has joined #minecrafthelp
#526 [09:23] <Greymagic27> ??> corum account/send-email
#527 [09:23] <Mightyena> corum: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#528 [09:23] <Mightyena> corum: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#529 [09:24] <corum> I have already sent an email to mojang. I was asking about something more specific
#530 [09:24] <Simmble> I am stuck with linking my mojang account to my microsoft account and I have been referred by a microsoft person with the reference of 1477155164
#531 [09:24] <Greymagic27> corum, Mojang will be able to tell you who migrated the account I expect
#532 [09:25] <Greymagic27> Simmble, You can't link mojang accounts to microsoft accounts as far as I know
#533 [09:25] <corum> I also cannot recover my transaction ID, since I purchased the game many years ago
#534 [09:25] <Greymagic27> And we don't have 'reference numbers' here Simmble
#535 [09:25] <corum> Is this an issue for account recovery?
#536 [09:25] <Greymagic27> corum, It may be. But mojang will provide the steps they'll need you to do to prove the account is yours
#537 [09:26] <Simmble> well basically the problem im having is that im trying to download the minecraft windows 10 version however when i redeemed and downloaded it, it asked me to buy the game when i loaded it up and im not able to link any accounts
#538 [09:26] * Pollo234 [webchat@5.170.243.136] has quit. (Quit: webchat.esper.net)
#539 [09:26] <Greymagic27> ??> Simmble bedrock/support
#540 [09:26] <Mightyena> Simmble: This channel only handles technical support for Minecraft: Java Edition, if you need help with Minecraft (Bedrock Platform) please see the resources available here https://help.mojang.com/customer/portal/articles/1175743-minecraft-support-resources. Alternatively you can try the Bedrock support forums here: https://www.minecraftforum.net/forums/support/minecraft-bedrock-support
#541 [09:26] <Simmble> okay thank you
#542 [09:27] <corum> Okay, ta very much Greymagic27. One more thing though, is it possible to log in to my old minecraft account at all?
#543 [09:28] <Greymagic27> corum, Not if you don't know the email
#544 [09:29] <corum> I know the email for my old minecraft account, and have successfully changed the password. It's the email for the mojang account I don't know
#545 [09:29] <Greymagic27> corum, You can't login then. You need to know the mojang email
#546 [09:31] * Simmble [webchat@cpc128420-folk3-2-0-cust169.know.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#547 [09:31] <corum> Okay, so you're saying the old minecraft account is completely inaccessible?
#548 [09:31] <Greymagic27> corum, Yes. Since it got merged you login using the email it got merged with
#549 [09:32] <corum> This doesn't seem to make sense, however. Because I managed to use my old email to recover the password for it.
#550 [09:32] <corum> I have the login details since I changed the password
#551 [09:32] <Greymagic27> corum, You can try to login using the email you signed up with, but I'm doubtful it will work
#552 [09:33] <corum> Okay, are you talking about logging in to the old minecraft account or the mojang account. I already know I can't log into the mojang account
#553 [09:34] <Greymagic27> corum, Your account is now a mojang account since it got merged. You'll need to wait for a reply from mojang if you can't login
#554 [09:35] <corum> Okay sorry for getting confused. It seems weird to me that even though mojang says my account has been migrated (and the old email is not recognised), it still let me change my password for my old minecraft account with my old email. Shouldn't this be impossible?
#555 [09:35] <Greymagic27> corum, As I've never used an unmigrated account I can't say for sure
#556 [09:36] <corum> Fair enough. Thank you for your time and patience
#557 [09:37] <Greymagic27> No problem. Enjoy the rest of your day :)
#558 [09:41] * kyleratan [webchat@c-67-189-184-107.hsd1.ny.comcast.net] has joined #minecrafthelp
#559 [09:42] * KE [webchat@softbank060108136010.bbtec.net] has joined #minecrafthelp
#560 [09:42] <KE> help me
#561 [09:42] <Greymagic27> KE, Hello. What's the issue?
#562 [09:43] <KE> I forgot my email address
#563 [09:43] <Greymagic27> KE, Have you attempted to reset it?
#564 [09:44] <kyleratan> Hello. I just purchased minecraft but it wont allow me to long in to the launcher or even the website. On the launcher it says invalid username or password and on the website nothing happens when I click Log in. I have tried to reset my password and I have waited about 24 hours but no luck. Any recommendations?
#565 [09:44] <KE> No. I can not log in to my email address
#566 [09:44] <Greymagic27> KE, If you can't login to your email, contact your email provider
#567 [09:44] <Greymagic27> ??> kyleratan tools/hjt
#568 [09:44] <Mightyena> kyleratan: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#569 [09:44] <Mightyena> kyleratan: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#570 [09:46] * zinba [webchat@184-15-45-145.dr01.chtn.wv.frontiernet.net] has joined #minecrafthelp
#571 [09:46] <zinba> I migrated an old account and now im not receiving emails on the new email to verify and change password
#572 [09:46] * KE [webchat@softbank060108136010.bbtec.net] has quit. (Client Quit)
#573 [09:46] <Greymagic27> ??> zinba account/email-missing
#574 [09:46] <Mightyena> zinba: If you are not getting emails from Mojang, please read this article for common reasons for that: https://help.mojang.com/customer/portal/articles/542001-cannot-get-mojang-system-emails
#575 [09:46] <Mightyena> zinba: Please be aware that emails can take up to two hours to arrive. Some ISP email providers like AOL, Comcast, Gmx and General-purpose email providers like Hotmail have known issues with dropping Mojang emails. If you use one of those, use another provider like Gmail.
#576 [09:46] <Mightyena> zinba: If none of this helps, you may need to contact Mojang. If you do, make sure you receive a confirmation email after sending an account support request.
#577 [09:47] <zinba> i cant change email till the first one gets verified
#578 [09:47] <Greymagic27> ??> zinba account/send-email
#579 [09:47] <Mightyena> zinba: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#580 [09:47] <Mightyena> zinba: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#581 [09:49] * corum [webchat@cpc80071-stkp11-2-0-cust173.10-2.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#582 [09:51] <kyleratan> I am not able to run as administrator. When I right click it only gives me the option to open or show in folder
#583 [09:51] <Greymagic27> kyleratan, If you can't see the option, skip that stage
#584 [09:55] <kyleratan> it then tells me to run a link in notepad and delete HijackThis reports but there arent any lines that say that
#585 [09:58] * NEEDHELP [webchat@37.126.7.106] has joined #minecrafthelp
#586 [09:59] * NEEDHELP [webchat@37.126.7.106] has quit. (Client Quit)
#587 [09:59] <kyleratan> I was able to run as administrator and the link is https://paste.ubuntu.com/p/pqF5vhvbND/
#588 [09:59] <Greymagic27> ??> kyleratan win/hosts/edit
#589 [09:59] <Mightyena> kyleratan: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#590 [09:59] <Mightyena> kyleratan: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#591 [10:00] <Greymagic27> Remove any entry containing the word mojang - Save the file by pressing CTRL+S then change your minecraft password
#592 [10:01] * mr_poot_ [webchat@217-121-54-181.cable.dynamic.v4.ziggo.nl] has joined #minecrafthelp
#593 [10:01] <mr_poot_> hey can someone help me?
#594 [10:02] <Greymagic27> mr_poot_, Hey. What's the issue?
#595 [10:02] * Kaylin [webchat@047-134-186-061.res.spectrum.com] has joined #minecrafthelp
#596 [10:02] <mr_poot_> im trying to log in to my account, but it says the username or password is wrong and im 100% its not
#597 [10:02] <Greymagic27> ??> mr_poot_ tools/hjt
#598 [10:02] <Mightyena> mr_poot_: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#599 [10:02] <Mightyena> mr_poot_: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#600 [10:02] * joranveurink [webchat@fiber.by.weserve.nl] has joined #minecrafthelp
#601 [10:03] <Kaylin> Minecraft realm while trying to back up.
#602 [10:03] <mr_poot_> whats that?
#603 [10:03] <joranveurink> spreek ff nederlands als je wilt
#604 [10:03] <Greymagic27> mr_poot_, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information.
#605 [10:03] <Greymagic27> joranveurink, Kaylin ?
#606 [10:03] <joranveurink> can you speak dutch
#607 [10:03] <Greymagic27> joranveurink, This channel only operates in english. You may use a translator if you need to
#608 [10:04] <Kaylin> I was backing up my Minecraft realms and the whole realm reset.
#609 [10:04] <Greymagic27> Kaylin, If you have the backup, just use that
#610 [10:04] <Kaylin> Whenever I upload any backup its just a blank world.
#611 [10:04] <Kaylin> All my progress is gone.
#612 [10:05] <Greymagic27> You made a backup, correct?
#613 [10:05] <joranveurink> ik wilde inloggen om een server te joinen kan ik alleen een demo versie starten. en waarom kan ik dan niet inloggen
#614 [10:05] <Kaylin> Yes it automatically does a backup every so often.
#615 [10:05] <mr_poot_> heb je het spel wel gekocht?
#616 [10:05] <joranveurink> ja
#617 [10:05] <joranveurink> I wanted to log in to join a server, I can only start a demo version. and why can't I log in
#618 [10:06] <Greymagic27> Kaylin, Use one of the backups it made
#619 [10:06] <Greymagic27> ??> joranveurink launcher/relog
#620 [10:06] <Mightyena> joranveurink: Click your Minecraft username (or email address) in the upper left part of the launcher, select Log out, then re-enter your info and try the game again.
#621 [10:06] <joranveurink> i shall try it
#622 [10:06] <joranveurink> thx
#623 [10:06] <mr_poot_> i downloaded the thing Greymagic, what now?
#624 [10:06] <Greymagic27> mr_poot_, Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#625 [10:06] <Kaylin> I've done that several times with the automatic backups and its still a empty world.
#626 [10:07] <Greymagic27> Kaylin, Select another world out of the three and try again
#627 [10:07] <mr_poot_> how do i do a system scan
#628 [10:07] <Greymagic27> mr_poot_, Follow the steps I posted
#629 [10:07] <Kaylin> Ive done it over 10 times now.... I've even backed it up to 2 hours ago.
#630 [10:07] <Greymagic27> Can you try using one of the backups in singleplayer?
#631 [10:08] <mr_poot_> ok i got the text document
#632 [10:08] <Greymagic27> ??> mr_poot_ paste
#633 [10:08] <Mightyena> mr_poot_: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#634 [10:09] * Never2Highh [webchat@modemcable045.83-19-135.mc.videotron.ca] has joined #minecrafthelp
#635 [10:09] <kyleratan> thank you i was finally able to log in. Now as its about to load it just stops and stops responding
#636 [10:09] <mr_poot_> do i give the url now?
#637 [10:09] <Greymagic27> ??> kyleratan av/adwcleaner
#638 [10:09] <Never2Highh> hi guys need your help please
#639 [10:09] <Mightyena> kyleratan: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#640 [10:09] <Mightyena> kyleratan: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#641 [10:10] <Greymagic27> mr_poot_, Yes please
#642 [10:10] <Greymagic27> Never2Highh, What's the issue?
#643 [10:10] <mr_poot_> https://paste.ubuntu.com/p/5xx2VnrMWV/
#644 [10:10] <Greymagic27> ??> mr_poot_ win/hosts/edit
#645 [10:10] <Mightyena> mr_poot_: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#646 [10:10] <Mightyena> mr_poot_: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#647 [10:10] <Greymagic27> mr_poot_, Remove any entry containing the word mojang - Save the file by pressing CTRL+S then change your minecraft password
#648 [10:11] <Never2Highh> my problem is on PS4, im trying to get my game saves from my older account to my new account
#649 [10:11] <Greymagic27> ??> Never2Highh bedrock/support
#650 [10:11] <Mightyena> Never2Highh: This channel only handles technical support for Minecraft: Java Edition, if you need help with Minecraft (Bedrock Platform) please see the resources available here https://help.mojang.com/customer/portal/articles/1175743-minecraft-support-resources. Alternatively you can try the Bedrock support forums here: https://www.minecraftforum.net/forums/support/minecraft-bedrock-support
#651 [10:11] <mr_poot_> i dont understand what i have to do now
#652 [10:12] <Greymagic27> Follow these steps V
#653 [10:12] <Greymagic27> ??> mr_poot_ win/hosts/edit
#654 [10:12] <Mightyena> mr_poot_: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#655 [10:12] <Mightyena> mr_poot_: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#656 [10:12] <Greymagic27> Remove any entry containing the word mojang - Save the file by pressing CTRL+S then change your minecraft password
#657 [10:12] * LangZ [webchat@138.79-160-41.customer.lyse.net] has joined #minecrafthelp
#658 [10:13] * puffelll [webchat@cpe-45-50-2-179.socal.res.rr.com] has joined #minecrafthelp
#659 [10:13] * kyleratan [webchat@c-67-189-184-107.hsd1.ny.comcast.net] has joined #minecrafthelp
#660 [10:13] <puffelll> it wont let me login
#661 [10:13] <Never2Highh> my problem is on PS4, im trying to get my game saves from my older account to my new account
#662 [10:13] <Greymagic27> ??> puffelll tools/hjt
#663 [10:13] <Mightyena> puffelll: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#664 [10:13] <Mightyena> puffelll: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#665 [10:13] <Greymagic27> ??> Never2Highh bedrock/support
#666 [10:13] <Mightyena> Never2Highh: This channel only handles technical support for Minecraft: Java Edition, if you need help with Minecraft (Bedrock Platform) please see the resources available here https://help.mojang.com/customer/portal/articles/1175743-minecraft-support-resources. Alternatively you can try the Bedrock support forums here: https://www.minecraftforum.net/forums/support/minecraft-bedrock-support
#667 [10:14] * STRIXI [webchat@HSI-KBW-109-192-085-230.hsi6.kabel-badenwuerttemberg.de] has joined #minecrafthelp
#668 [10:14] <kyleratan> I used the adwcleaner and restarted. What are the next steps
#669 [10:14] <mr_poot_> you mean this?
#670 [10:14] <mr_poot_> 35.156.90.191 authserver.mojang.com
#671 [10:14] <Greymagic27> mr_poot_, Yes. Remove both of those
#672 [10:14] <Greymagic27> kyleratan, Try minecraft
#673 [10:14] <LangZ> I cant change my skin even if I use minecraft.net
#674 [10:14] <mr_poot_> ok and now?
#675 [10:15] <Greymagic27> mr_poot_, Save the file by pressing CTRL+S then change your minecraft password
#676 [10:15] <Never2Highh> ?
#677 [10:15] <Greymagic27> LangZ, What happens when you try?
#678 [10:15] <STRIXI> i bought minecraft couple years ago and now i want to play it again. but i can not download the full version even though i ve bought the game
#679 [10:15] <Greymagic27> Never2Highh, Read the output from Mightyena.
#680 [10:15] <Greymagic27> ??> Never2Highh bedrock/support
#681 [10:15] <Mightyena> Never2Highh: This channel only handles technical support for Minecraft: Java Edition, if you need help with Minecraft (Bedrock Platform) please see the resources available here https://help.mojang.com/customer/portal/articles/1175743-minecraft-support-resources. Alternatively you can try the Bedrock support forums here: https://www.minecraftforum.net/forums/support/minecraft-bedrock-support
#682 [10:15] <Greymagic27> STRIXI, What do you mean? The full version
#683 [10:15] <LangZ> After I use minecraft.net and logon, my skin is not changed
#684 [10:15] <STRIXI> not the demo
#685 [10:15] <Greymagic27> ??> LangZ launcher/relog
#686 [10:15] <Mightyena> LangZ: Click your Minecraft username (or email address) in the upper left part of the launcher, select Log out, then re-enter your info and try the game again.
#687 [10:15] <Greymagic27> STRIXI, Follow those steps as well
#688 [10:15] <STRIXI> which
#689 [10:16] <Greymagic27> ??> STRIXI launcher/relog
#690 [10:16] <Mightyena> STRIXI: Click your Minecraft username (or email address) in the upper left part of the launcher, select Log out, then re-enter your info and try the game again.
#691 [10:16] <kyleratan> Bruh thank you so much it worked
#692 [10:16] * hammerslag [webchat@80-162-207-218-cable.dk.customer.tdc.net] has joined #minecrafthelp
#693 [10:16] * Kaylin [webchat@047-134-186-061.res.spectrum.com] has quit. (Quit: webchat.esper.net)
#694 [10:16] <Greymagic27> kyleratan, No problem! Don't use MCLeaks again
#695 [10:16] * kyleratan [webchat@c-67-189-184-107.hsd1.ny.comcast.net] has quit. (Client Quit)
#696 [10:16] <mr_poot_> sorry but i still doesnt work..
#697 [10:17] * puffelll [webchat@cpe-45-50-2-179.socal.res.rr.com] has quit. (Client Quit)
#698 [10:17] <hammerslag> I have a problpem with my minecraft, it keeps crashing. "The game crashed whilst initializing game"
#699 [10:17] <Greymagic27> mr_poot_, Did you save the host file by pressing CTRL+S ?
#700 [10:17] <Greymagic27> ??> hammerslag launcher/log
#701 [10:17] <Mightyena> hammerslag: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#702 [10:17] * STRIXI [webchat@HSI-KBW-109-192-085-230.hsi6.kabel-badenwuerttemberg.de] has quit. (Client Quit)
#703 [10:17] <mr_poot_> yes
#704 [10:17] <Greymagic27> mr_poot_, Send another hijackthis log
#705 [10:17] <Greymagic27> ??> mr_poot_ tools/hjt
#706 [10:17] <Mightyena> mr_poot_: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#707 [10:17] <Mightyena> mr_poot_: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#708 [10:18] <mr_poot_> https://paste.ubuntu.com/p/G3BvqpPzXB/
#709 [10:18] <Greymagic27> mr_poot_, Disable your proxy
#710 [10:18] <mr_poot_> how?
#711 [10:18] <Greymagic27> mr_poot_, The same way you set it
#712 [10:18] <mr_poot_> i dont think i did that
#713 [10:19] <Greymagic27> mr_poot_, Someone set it on your PC. It should be in internet settings. I'm afraid I can't lead you there as I don't use a proxy myself
#714 [10:19] * Never2Highh [webchat@modemcable045.83-19-135.mc.videotron.ca] has quit. (Quit: webchat.esper.net)
#715 [10:19] <mr_poot_> hm ok let me checl
#716 [10:19] <mr_poot_> check
#717 [10:21] <mr_poot_> i found it
#718 [10:21] <hammerslag> https://paste.ubuntu.com/p/Hfmg3mN9dP/
#719 [10:21] <mr_poot_> and it worked
#720 [10:21] <mr_poot_> thanks man
#721 [10:21] <Greymagic27> hammerslag, Remove your resourcepack
#722 [10:21] <hammerslag> i did but it still wont work
#723 [10:21] <LangZ> It didnt work, even after relogging several times. My skin is not changed
#724 [10:22] <Greymagic27> hammerslag, Remove all resourcepacks from your folder. If it still crashes send a new crash log
#725 [10:22] * mr_poot_ [webchat@217-121-54-181.cable.dynamic.v4.ziggo.nl] has quit. (Quit: webchat.esper.net)
#726 [10:23] <hammerslag> i already removed them
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#730 [11:00] <ConfusedinCanada> hey
#731 [11:00] <ConfusedinCanada> Having trouble receiving "forgot my password" emails
#732 [11:00] <Riley> I'm currently trying to download shaders on Minecraft, but I'm confused to see that I don't have the ability to do so. I clicked in this order: Options > Video settings, but there is no option for "Shaders". FYI, I have downloaded Minecraft Java Edition 1.14.3, on my laptop. If someone could help, that'd be awesome!
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#735 [11:04] <w0j> Is Minecraft java down?
#736 [11:04] <w0j> ok bye
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#739 [11:14] <hannahbanana> I logged onto Minecraft today and I can't place blocks, mount mobs, open chests or doors, etc. So essentially anything involving the right side of my trackpad. I assumed I'd changed the controls, so I pressed my escape key and went into the options section and then selected controls. The settings are: attack/destroy- left button, pick block- middle
#740 [11:14] <hannahbanana> button, use item/place block- right button. the only way I can place blocks or anything related to that side of my trackpad is by pressing control, which I've never had to do prior to this issue
#741 [11:15] * idankmemeskids [webchat@84-30-185-249.cable.dynamic.v4.ziggo.nl] has joined #minecrafthelp
#742 [11:15] <idankmemeskids> Hello, i think i put my xbox acc on my email that also has my normal mc acc on it, any help?
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#744 [11:23] * WhosThatPanda [webchat@cpc86437-seve24-2-0-cust76.13-3.cable.virginm.net] has joined #minecrafthelp
#745 [11:24] <hannahbanana> I logged onto Minecraft today and I can't place blocks, mount mobs, open chests or doors, etc. So essentially anything involving the right side of my trackpad. I assumed I'd changed the controls, so I pressed my escape key and went into the options section and then selected controls. The settings are: attack/destroy- left button, pick block- middle
#746 [11:24] <hannahbanana> button, use item/place block- right button. the only way I can place blocks or anything related to that side of my trackpad is by pressing control, which I've never had to do prior to this issue
#747 [11:24] <hannahbanana> please help me
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#750 [11:26] <WhosThatPanda> Hello, I have two minecraft accounts (one I play on and one my brother plays on). I made a survival map a few days ago on a different computer, and when I went on the computer that my brother plays on and tried to sign into my account I have his maps and his servers. Literally if I log into my account on his computer and place a few blocks, then si
#751 [11:26] <WhosThatPanda> gn out of my account and into his on the same map the blocks are there. So yeah please help me if you can, tried searching and uninstalling but no luck ;)
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#753 [11:28] <John_Doe> So I'm trying to launch the latest version of minecraft on MacOS 10.11, but it keeps on saying, "Unable to locate the Java runtime", any solutions?
#754 [11:28] <Hello1502HD> Hello I have a Question to PermissionsEx...
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#756 [11:29] <Hello1502HD> can someone help me
#757 [11:29] <Hello1502HD> ?
#758 [11:29] <WhosThatPanda> Delete the runtime folder in your minecraft folder John_Doe
#759 [11:30] <WhosThatPanda> That's a bukkit plugin for a server Hello1502HDI'm not sure that you'll find help here, try looking in a bukket help page or searrch for your question online
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#762 [11:31] * Hello1502HD [webchat@77-27-3.static.cyta.gr] has joined #minecrafthelp
#763 [11:31] <Hello1502HD> Hello
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#765 [11:32] <Hello1502HD> this is a fucking help page!
#766 [11:32] <Absol> Hello1502HD: Please keep it civil
#767 [11:32] <WhosThatPanda> It is a help page for Minecraft not bukkit plugins
#768 [11:32] <WhosThatPanda> Search your question up
#769 [11:34] * a_dutch_gamer [webchat@ip182-215-173-82.adsl2.static.versatel.nl] has joined #minecrafthelp
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#772 [11:36] <Chris_Smoove_Rox> Hello, Someone speak portuguese?
#773 [11:36] <WhosThatPanda> I mean google translate
#774 [11:37] <Chris_Smoove_Rox> ok
#775 [11:37] <Chris_Smoove_Rox> thanks
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#778 [11:41] <kiwilemon> I can't place blocks or do any action involving the right side of my trackpad. Pressing either side only destroys or attacks. if I press control I can mount mobs, open doors and chests, and things like that. all of my settings are normal. do I have a bug in my program
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#780 [11:43] * Courtney [webchat@c-73-2-27-187.hsd1.ca.comcast.net] has joined #minecrafthelp
#781 [11:45] <Courtney> So I'm unable to log into my account. I have tried to password reset but I received no email to reset. I dont think my account was ever verified through email and continues I continue not to receive emails from mojang.
#782 [11:45] <yTobirama> I do not receive password reset email
#783 [11:45] <Courtney> what?
#784 [11:46] <WhosThatPanda> kiwilemon reinstall Minecraft
#785 [11:46] <yTobirama> I'm with the same problem as you.
#786 [11:46] <WhosThatPanda> Courtney it must be verified as something
#787 [11:46] * filipandersson01 [webchat@81-26-255-207.customers.ownit.se] has joined #minecrafthelp
#788 [11:46] <WhosThatPanda> but this doesnt fix account issues
#789 [11:47] * Flightless_Bird_ [webchat@host86-163-47-231.range86-163.btcentralplus.com] has joined #minecrafthelp
#790 [11:47] <filipandersson01> hello, can someone help me with this issu, im getting this on my screen https://gyazo.com/5e55b5b345dec1c3f748e0870f566777 when i am trying to play realm with my friends. i am 18 years ol
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#792 [11:48] <yTobirama> I already tried to send an email but I do not receive, I know my nickname and I have access to my registered email in mojang.
#793 [11:49] <Courtney> me too
#794 [11:49] <WhosThatPanda> This help threat cannot help with account issues
#795 [11:49] <WhosThatPanda> but something must be wrong somewhere
#796 [11:50] <WhosThatPanda> email or something
#797 [11:50] <Courtney> what a fucking waste of time
#798 [11:50] <Absol> Courtney: Please keep it civil
#799 [11:50] <yTobirama> I do not understand why mojang has this problem, I created a new account and I did the same procedure and it worked, I received the email, but with my original account it does not work.
#800 [11:50] <WhosThatPanda> how is it a waste
#801 [11:50] <WhosThatPanda> what did you expect
#802 [11:51] <Flightless_Bird_> Hi, got a problem. I wrote to mojang help center but they dont do any tehnical stuff. This is what I wrote: ISSUE: Had MC for a few years now. Recently I am unable to play single or multiplayer words as the game crashes. WHAT HAPPENS: When Minecraft menu shows up to choose a world and my world loads up the following message form java shows (doesn't
#803 [11:51] <Flightless_Bird_> matter what version of MC is played happens to all of them): Java(TM) Platform SE binary has stopped working.
#804 [11:51] <Flightless_Bird_> Then the MC stops working so I have to force it to close. Then the MC launcher shows up with the following text : Error Game Crashed An unexpected issue has occurred and the game has crashed. We are sorry the inconvenience. Also, I am not able to view the crash report for some reason. ATTEMPTS OF SOLVING THE ISSUE:
#805 [11:51] <Flightless_Bird_> I have tried many different from re-installing Java and Minecraft, finding some solutions online (non worked) to fully restarting my computer (i have partly restarted it several times but nothing worked). At this point I dont know what to do so please help me as quickly as you can, as I have spend several days trying to fix this. PC INFO: Windows 8
#806 [11:51] <Flightless_Bird_> .1, 64-bit, 8GB, Intel(R) Processor
#807 [11:51] * Absol kicked Flightless_Bird_ from #minecrafthelp (Reason: lightless_Bird_ :Stop spamming)
#808 [11:51] * qh [webchat@86-43-199-63-dynamic.agg2.gry.prp-wtd.eircom.net] has joined #minecrafthelp
#809 [11:51] <qh> hi
#810 [11:52] <WhosThatPanda> maybe you just need a newer java or windows version
#811 [11:52] <qh> hi
#812 [11:52] * Flightless_Bird_ [webchat@host86-163-47-231.range86-163.btcentralplus.com] has joined #minecrafthelp
#813 [11:52] <WhosThatPanda> hi
#814 [11:52] <Flightless_Bird_> Hi
#815 [11:52] <qh> i am bout to get mc is it one time payment or is it bill
#816 [11:53] <WhosThatPanda> one time payment
#817 [11:53] <qh> monthlybill
#818 [11:53] <yTobirama> would it be possible to ask mojang to resend the password reset email?
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#820 [11:53] <WhosThatPanda> worth a try to ask
#821 [11:53] <WhosThatPanda> and explain ur problem to them
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#824 [11:54] <yTobirama> I've had this account for several years, and it never happened to me ...
#825 [11:54] <qh> oh so i pay 25 euro then thats all there is no monthly bill i have to send right
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#827 [11:54] <WhosThatPanda> yes qh
#828 [11:54] <qh> thanks for the help
#829 [11:54] <WhosThatPanda> idk ask them ytobirima
#830 [11:54] <qh> have a great day
#831 [11:54] <asnelin> Hello
#832 [11:54] <qh> oh wait one ore question
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#834 [11:55] <qh> i have windows 8 willi download java
#835 [11:55] <qh> editio
#836 [11:55] <yTobirama> I sent an email, but I sent in Portuguese because I'm Brazilian, did they respond anyway?
#837 [11:55] <Flightless_Bird_> Andrio can you please not kick me out this time for spamming. I have a little bit of a long message.
#838 [11:56] <WhosThatPanda> no they only respond in email
#839 [11:56] <WhosThatPanda> then shorten it down
#840 [11:56] <WhosThatPanda> in english***
#841 [11:56] <qh> i have a windows 8 do i download java or thw wind0ws 10 edition
#842 [11:56] <LangZ> My skin does not change after uploading one to minecraft.net
#843 [11:56] <WhosThatPanda> java because you dont have windows 10...
#844 [11:56] <qh> ok thanks
#845 [11:56] <WhosThatPanda> you seem to be fluent in english tho why cant you just send it in that
#846 [11:57] <Flightless_Bird_> I will make it as short as possible. Im sorry.
#847 [11:57] <Flightless_Bird_> ISSUE: Had MC for a few years now. Recently I am unable to play single or multiplayer words as the game crashes.
#848 [11:57] * WhosThatPanda [webchat@cpc86437-seve24-2-0-cust76.13-3.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#849 [11:57] <Flightless_Bird_> WHAT HAPPENS: When Minecraft menu shows up to choose a world and my world loads up the following message form java shows (doesn't matter what version of MC is played happens to all of them): Java(TM) Platform SE binary has stopped working.
#850 [11:57] <qh> so no monthly bill only a onetime payment right
#851 [11:58] <asnelin> Sorry, umm i cant access to my account, like everytime my ip internet change i cant log in
#852 [11:58] <Flightless_Bird_> Then the MC stops working so I have to force it to close. Then the MC launcher shows up with the following text : Error Game Crashed An unexpected issue has occurred and the game has crashed. We are sorry for the inconvenience. Also, I am not able to view the crash report for some reason.
#853 [11:59] * CathFire [webchat@c-24-3-41-61.hsd1.oh.comcast.net] has joined #minecrafthelp
#854 [11:59] <Flightless_Bird_> ATTEMPTS OF SOLVING THE ISSUE: I have tried many different from re-installing Java and Minecraft, finding some solutions online (non worked) to fully restarting my computer (i have partly restarted it several times but nothing worked). At this point I dont know what to do so please help me as quickly as you can, as I have spend several days trying
#855 [11:59] <Flightless_Bird_> to fix this.
#856 [11:59] <CathFire> I am unable to log into my account or to recieve emails from mojang
#857 [11:59] <Flightless_Bird_> PC INFO: Windows 8.1, 64-bit, 8GB, Intel(R) Processor
#858 [12:00] <Flightless_Bird_> Is anyone there?
#859 [12:00] <Flightless_Bird_> Is anyone there?
#860 [12:01] * qh [webchat@86-43-199-63-dynamic.agg2.gry.prp-wtd.eircom.net] has left #minecrafthelp
#861 [12:01] <asnelin> My issue is that i cant access to my account, like everytime my ip internet change i cant log in, why?
#862 [12:02] <Flightless_Bird_> Is there anyone available?
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#864 [12:08] <yTobirama> I sent an email to mojang, will they respond to me with less than a week?
#865 [12:08] <GreyVulpine> Nope.
#866 [12:09] <GreyVulpine> https://help.mojang.com/customer/en/portal/articles/359446-when-will-i-hear-back-
#867 [12:09] <yTobirama> What is the maximum response time?
#868 [12:09] <GreyVulpine> Check the link.
#869 [12:12] <yTobirama> "You do not confirm your email addresses Click here to remember Mojang account email. If you have already confirmed, another email will not be sent. " This option is meaningless, it simply refers to the same problem ...
#870 [12:12] * ClawFace [webchat@82-210-156-190.home.aster.pl] has joined #minecrafthelp
#871 [12:13] <yTobirama> simply no help works, i sent an email to mojang, if they did not solve the problem i'll get my money back
#872 [12:15] <ClawFace> I have a problem.When I go onto the official site, this one that i'm on right now, when I click ''Login'', it doesn't say anything, nor does anything.I try to reset my password, but the same thing happens.Anyone care to help? ( Yes, I have entered my email and password correctly )
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#877 [12:28] <Stas> good day! Tell me, please, I purchased a license, I want to install MoD on it, but most of the working mods for version 1.12.2, how can I roll back the official license from version 1.14.3 to version 1.12.2. Thanks!ъ
#878 [12:28] * oscar200 [webchat@77.red-81-35-220.dynamicip.rima-tde.net] has joined #minecrafthelp
#879 [12:30] * Gin_Tomic [webchat@88.130.153.217] has joined #minecrafthelp
#880 [12:30] <oscar200> I can not login I give the button to start session no charge does not do anything Can someone help me?
#881 [12:30] <Gin_Tomic> Hallo
#882 [12:30] <Gin_Tomic> jemand deutsches da?
#883 [12:30] <oscar200> no
#884 [12:31] <Gin_Tomic> i payed for minecraft on win7 now i have a win 10 system and ever i want to start, the game crashes. do i have to pay once mor for the win 10 edition oder is there an option to switch my payment?
#885 [12:34] * bouboun10 [webchat@197.224.57.234] has joined #minecrafthelp
#886 [12:34] <bouboun10> hello
#887 [12:34] * oscar200 [webchat@77.red-81-35-220.dynamicip.rima-tde.net] has quit. (Quit: webchat.esper.net)
#888 [12:35] <bouboun10> im having trouble logging into my account as i cannot recall the email on which my account is linked
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#890 [12:38] <Greymagic27> yTobirama, Have you emailed mojang?
#891 [12:38] <Greymagic27> ??> Gin_Tomic launcher/log
#892 [12:38] <Mightyena> Gin_Tomic: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#893 [12:41] * beboli123 [webchat@176.88.138.36] has joined #minecrafthelp
#894 [12:42] <beboli123> Hi I have been experiencing an issue for the last 4-5 days. When I try to join a friend on his world I cannot connect and it says 'unable to connect to world'
#895 [12:43] <Greymagic27> beboli123, https://bugs.mojang.com/browse/MCPE-35010
#896 [12:43] <Greymagic27> ??> beboli123 bedrock/support
#897 [12:43] <Mightyena> beboli123: This channel only handles technical support for Minecraft: Java Edition, if you need help with Minecraft (Bedrock Platform) please see the resources available here https://help.mojang.com/customer/portal/articles/1175743-minecraft-support-resources. Alternatively you can try the Bedrock support forums here: https://www.minecraftforum.net/forums/support/minecraft-bedrock-support
#898 [12:43] <beboli123> ok thank you
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#902 [12:49] <LordDeisDeDraco> hi, I don't speak English. Is there any opportunity for support moderators to communicate with me in Russian? just an online translator may not translate the text correctly. and because of that, you'll misunderstand me. if I'm not against to communicate to use Internet mail, and will be glad, even (there I'm much easier to communicate).
#903 [12:49] <Greymagic27> LordDeisDeDraco, I'm afraid we only operate in english here, and none of us are fluent in russian
#904 [12:50] * nicolas [webchat@162-193-241-122.lightspeed.sntcca.sbcglobal.net] has joined #minecrafthelp
#905 [12:53] * s1gnal [webchat@196.196.203.4] has joined #minecrafthelp
#906 [12:54] <nicolas> Hi I am having some problems log in to my minecraft account
#907 [12:54] * Stas [webchat@128-72-64-209.broadband.corbina.ru] has quit. (Quit: webchat.esper.net)
#908 [12:54] <LordDeisDeDraco> that's sad to hear. But it is worth noting that a year ago I already talked with someone related to the company "mojang" in Russian. However from that moment I lost the Internet-mail of that person, and I communicated more on the subject of ideas for minecraft but not about the problem inside the game. Can you tell me where I could get help on the
#909 [12:54] <LordDeisDeDraco> technical component of the game in Russian?
#910 [12:55] <Greymagic27> ??> nicolas tools/hjt
#911 [12:55] <Mightyena> nicolas: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#912 [12:55] <Mightyena> nicolas: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#913 [12:55] <Greymagic27> LordDeisDeDraco, As far as I know most technical support websites only work in english. Although, you are speaking almost perfect english right now
#914 [12:55] <s1gnal> Hello! The button on the password reset page doesn't work. Clicking on it does nothing. I need a new password.
#915 [12:56] * andihd [webchat@ti0108q160-3171.bb.online.no] has joined #minecrafthelp
#916 [12:56] <andihd> i am sure that i've been hacked
#917 [12:56] <Greymagic27> ??> s1gnal account/send-email
#918 [12:56] <Mightyena> s1gnal: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#919 [12:56] <Mightyena> s1gnal: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#920 [12:56] <Greymagic27> andihd, Hey. Why do you think that?
#921 [12:56] <andihd> listen, with all the things going on on the internet about minecraft
#922 [12:56] <andihd> i just wanted to play again you know
#923 [12:57] <andihd> it has been a while
#924 [12:57] * oscar200 [webchat@77.red-81-35-220.dynamicip.rima-tde.net] has joined #minecrafthelp
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#926 [12:57] <andihd> well, while trying to log in, it gives me the password not correct. i check my email, and my password has been reset.
#927 [12:57] <andihd> email to
#928 [12:58] <Greymagic27> andihd, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Follow the steps which Mightyena will send below:
#929 [12:58] <Greymagic27> ??> andihd tools/hjt
#930 [12:58] <Mightyena> andihd: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#931 [12:58] <Mightyena> andihd: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#932 [12:58] <andihd> wtf
#933 [12:59] <Greymagic27> andihd, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. https://en.wikipedia.org/wiki/HijackThis
#934 [12:59] <andihd> who are you again?
#935 [12:59] <andihd> bot?
#936 [12:59] * yTobirama [webchat@189-48-8-9.user.veloxzone.com.br] has quit. (Quit: webchat.esper.net)
#937 [13:00] <nicolas> its not a bot
#938 [13:00] <Greymagic27> andihd, I'm not a bot, no. Although Mightyena is
#939 [13:00] <Greymagic27> andihd, Baring in mind the information I just gave you about the tool. Could you follow these steps:
#940 [13:00] <Greymagic27> ??> andihd tools/hjt
#941 [13:00] <Mightyena> andihd: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#942 [13:00] <Mightyena> andihd: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#943 [13:00] <nicolas> how do I give you guys the link
#944 [13:01] <Greymagic27> nicolas, Just copy it from your URL bar and paste it here
#945 [13:01] <LordDeisDeDraco> my phrases are of course written correctly, but you do not know how correctly the Internet translator translates my words. I don't know that either. translation can be correctly translates meaning because I say as short sentences as possible. so... maybe there is some official website from mujang , where you can leave a review about the new version
#946 [13:01] <LordDeisDeDraco> of minecraft? (I hope that I there the admins will answer, and suddenly at least one will be able to find someone who understands Russian. I just do not so much want help as I want that the new version has been fixed these VERY BIG problems with minecraft, launcher and site.)
#947 [13:02] <nicolas> https://paste.ubuntu.com/p/vHpbRkJhPD/
#948 [13:02] <Greymagic27> LordDeisDeDraco, There is the feedback issue for new ideas which is here: https://feedback.minecraft.net/hc/en-us \\ Although if you're wanting to report a bug you should do it here: https://bugs.mojang.com/
#949 [13:02] <Greymagic27> Note that the only accept bug reports in english
#950 [13:02] <Greymagic27> ??> nicolas win/hosts/edit
#951 [13:02] <Mightyena> nicolas: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#952 [13:02] <Mightyena> nicolas: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#953 [13:02] <Greymagic27> nicolas, Remove any entry containing the word mojang - Save the file by pressing CTRL+S then change your minecraft password
#954 [13:03] * jamster1232 [webchat@ool-182d930d.dyn.optonline.net] has joined #minecrafthelp
#955 [13:03] <nicolas> start menu where on the hijack program?
#956 [13:03] <Greymagic27> nicolas, On your PC. Press the windows key
#957 [13:05] <andihd> https://paste.ubuntu.com/p/9Thjw3gGn5/
#958 [13:05] <andihd> there is my report on programs
#959 [13:05] <Greymagic27> ??> andihd av/adwcleaner
#960 [13:05] <Mightyena> andihd: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#961 [13:05] <Mightyena> andihd: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#962 [13:05] <jamster1232> Hello, I'd like to ask if anyone can help a realms connection based issue problem?
#963 [13:05] <andihd> plz help me get my profile back hahaha
#964 [13:06] <Greymagic27> jamster1232, I've just got a few reports of it. I'm not sure of the cause right now and I've got to dash
#965 [13:06] * bunkhunk [webchat@81-229-133-73-no257.tbcn.telia.com] has joined #minecrafthelp
#966 [13:06] <jamster1232> Is it more than me then?
#967 [13:06] <andihd> but it may not be a malware
#968 [13:06] <bunkhunk> Hey
#969 [13:06] <andihd> maybe some of my friends?
#970 [13:06] <bunkhunk> I need some help with my realm
#971 [13:07] <bunkhunk> I tried switching my realm into a minigame. Now I can't connect to the realm anymore
#972 [13:07] <bunkhunk> It just says "connecting to the realm" forever
#973 [13:07] <jamster1232> bunkhunk same issue
#974 [13:08] * s1gnal [webchat@196.196.203.4] has quit. (Quit: webchat.esper.net)
#975 [13:09] <jamster1232> Now it's working after an hour
#976 [13:09] <jamster1232> strange
#977 [13:09] <jamster1232> Well thanks anyway
#978 [13:09] <bunkhunk> okay so I assume waiting will fix the issue?
#979 [13:09] * will [webchat@cpc1-mort8-2-0-cust420.19-2.cable.virginm.net] has joined #minecrafthelp
#980 [13:09] <will> hi
#981 [13:09] * bunkhunk [webchat@81-229-133-73-no257.tbcn.telia.com] has quit. (Client Quit)
#982 [13:09] <jamster1232> Yeah just wait it out
#983 [13:10] <jamster1232> waited an hour
#984 [13:10] * andihd [webchat@ti0108q160-3171.bb.online.no] has joined #minecrafthelp
#985 [13:10] <andihd> im back
#986 [13:11] * SketcherBot [webchat@cpe-66-67-63-169.rochester.res.rr.com] has joined #minecrafthelp
#987 [13:11] <SketcherBot> hello
#988 [13:11] * jamster1232 [webchat@ool-182d930d.dyn.optonline.net] has quit. (Quit: webchat.esper.net)
#989 [13:11] <andihd> i did the cleanup
#990 [13:12] <will> i keep getting an error code called "ERROR: Authentication to minecraft.net failed"
#991 [13:12] <andihd> hacked
#992 [13:12] <SketcherBot> i cant download minecraft java edition, it wont proccess
#993 [13:12] * Mathisso1 [webchat@bras-vprn-lprrpq1401w-lp140-03-70-24-125-174.dsl.bell.ca] has joined #minecrafthelp
#994 [13:12] <andihd> well i have been hacked bruv
#995 [13:12] <andihd> cant even play
#996 [13:13] <will> bruv yh wag1
#997 [13:14] <SketcherBot> does anybody help here
#998 [13:14] * Mathisso1 [webchat@bras-vprn-lprrpq1401w-lp140-03-70-24-125-174.dsl.bell.ca] has quit. (Client Quit)
#999 [13:14] <andihd> wag1 ma g
#1000 [13:14] <will> snm snm
#1001 [13:14] * Ugur_Tas [webchat@176.234.31.230] has joined #minecrafthelp
#1002 [13:14] <Ugur_Tas> hi
#1003 [13:14] <andihd> suh dud
#1004 [13:15] <Ugur_Tas> i cant reach my email
#1005 [13:15] <andihd> then you are f*ckd like me
#1006 [13:15] <Ugur_Tas> yes
#1007 [13:15] <andihd> !help
#1008 [13:15] <Absol> andihd: Commands:
#1009 [13:16] * Ugur_Tas [webchat@176.234.31.230] has quit. (Client Quit)
#1010 [13:16] <SketcherBot> !kick AuBot
#1011 [13:16] <andihd> lemme try to contact them
#1012 [13:16] <andihd> IVE BEEN HCKED
#1013 [13:16] <will> how
#1014 [13:16] <andihd> HELP ME
#1015 [13:16] <andihd> i dont know bruv
#1016 [13:17] * Mark [webchat@76-248-217-46.lightspeed.crchtx.sbcglobal.net] has joined #minecrafthelp
#1017 [13:17] <nicolas> thank you guys so much
#1018 [13:17] <nicolas> tks for the help
#1019 [13:17] <andihd> i looked it up on my email, and theres a spanish mail from mojang
#1020 [13:17] <nicolas> mine minecraft its working now
#1021 [13:17] <andihd> congrats m8
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#1024 [13:17] * andihd [webchat@ti0108q160-3171.bb.online.no] has quit. (Quit: webchat.esper.net)
#1025 [13:18] * andihd [webchat@ti0108q160-3171.bb.online.no] has joined #minecrafthelp
#1026 [13:18] <andihd> helo
#1027 [13:18] * Mark [webchat@76-248-217-46.lightspeed.crchtx.sbcglobal.net] has joined #minecrafthelp
#1028 [13:18] <andihd> cant log in
#1029 [13:18] * Absol kicked andihd from #minecrafthelp (Reason: ndihd :Stop spamming)
#1030 [13:19] <Mark> I am on minecraft PE on IOS. ON whatever wifi or LTE I am on whenever i try to connect to they store it says, "unable to connnect check your internet connection." Any help on this?
#1031 [13:19] <will> we dont help minecraft PE sorry
#1032 [13:20] <Mark> ah ok thx anyway
#1033 [13:20] <will> np
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#1035 [13:24] * OriginalKarmaYT [webchat@cable-dynamic-46-245-184-71.shinternet.ch] has joined #minecrafthelp
#1036 [13:24] <will> i keep getting an error code called "ERROR: Authentication to minecraft.net failed"
#1037 [13:24] <OriginalKarmaYT> aloha everyone
#1038 [13:25] <OriginalKarmaYT> do you guys have any idea on how to fix the ''invalid username or password '' error?
#1039 [13:25] <will> nah sorry, im waiting as well
#1040 [13:26] <OriginalKarmaYT> everything works just fine on my mac, but on my pc with windows 10 im unable to login to the launcher and it wont even let me login to minecraft.net in the browser
#1041 [13:26] <OriginalKarmaYT> do you have the same problem?
#1042 [13:27] <will> nah
#1043 [13:27] <will> i keep getting an error code called "ERROR: Authentication to minecraft.net failed"
#1044 [13:27] * Streak91 [webchat@ip68-107-110-156.sd.sd.cox.net] has joined #minecrafthelp
#1045 [13:28] <Streak91> hello
#1046 [13:28] <OriginalKarmaYT> good evening
#1047 [13:29] <Streak91> hey, I am having trouble logging in to my account. I have requested to reset my password but for some reason I'm not getting it.
#1048 [13:29] <will> how long have you waited?
#1049 [13:30] <Streak91> its been a few years since ive played minecraft. Maybe around 3-4 years. And when I tried logging back or resseting my password it doesnt work.
#1050 [13:30] <Streak91> YOu dont think my acccount got canceled?
#1051 [13:31] <will> how long have you waited for the password?
#1052 [13:31] <Streak91> its been like 2 weeks now.
#1053 [13:31] <will> how many times have you tried?
#1054 [13:31] * JoeyTheCon [webchat@24-230-38-86-dynamic.midco.net] has joined #minecrafthelp
#1055 [13:31] <Streak91> since then like 3 times
#1056 [13:32] <Streak91> i still have the original email that was sent when i first created the account back in 2011
#1057 [13:32] <will> idk mate
#1058 [13:32] <will> sucks 2 be u
#1059 [13:32] <Streak91> lol
#1060 [13:33] <JoeyTheCon> do you guys have any idea on how to find a username on a premium account that hasn't been migrated
#1061 [13:33] <Streak91> welp, best is to wait on mojang's email then..
#1062 [13:33] <Streak91> dont wanna pay for another accounbt
#1063 [13:33] <Streak91> nope
#1064 [13:33] <Streak91> JoeyTheCon
#1065 [13:33] * will [webchat@cpc1-mort8-2-0-cust420.19-2.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#1066 [13:34] <JoeyTheCon> no clue
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#1070 [13:42] <Greymagic27> ??> OriginalKarmaYT tools/hjt
#1071 [13:42] <Mightyena> OriginalKarmaYT: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1072 [13:42] <Mightyena> OriginalKarmaYT: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1073 [13:43] <OriginalKarmaYT> ill try that!
#1074 [13:43] <OriginalKarmaYT> thank you
#1075 [13:47] * yeet [webchat@47.145.77.252] has joined #minecrafthelp
#1076 [13:47] <OriginalKarmaYT> https://paste.ubuntu.com/p/4TwYdDGp8Z/
#1077 [13:47] <yeet> I cant login to my Minecraft account
#1078 [13:48] <yeet> on the lancher
#1079 [13:48] <Greymagic27> ??> yeet win/hosts/edit
#1080 [13:48] <Mightyena> yeet: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#1081 [13:48] <Mightyena> yeet: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#1082 [13:48] <Greymagic27> yeet, OriginalKarmaYT Remove any entry containing the word mojang - Save the file by pressing CTRL+S then change your minecraft password
#1083 [13:49] <OriginalKarmaYT> can you select the word mojang somewhere?
#1084 [13:49] * yeet [webchat@47.145.77.252] has quit. (Client Quit)
#1085 [13:49] <Greymagic27> ??> OriginalKarmaYT win/hosts/edit
#1086 [13:49] <Mightyena> OriginalKarmaYT: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#1087 [13:49] <Mightyena> OriginalKarmaYT: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#1088 [13:50] <Greymagic27> Follow those steps to gain access to your host file. Then remove any entry containing the word mojang - Save the file by pressing CTRL+S then change your minecraft password
#1089 [13:53] * jack [webchat@cpc83601-ruth10-2-0-cust543.14-1.cable.virginm.net] has joined #minecrafthelp
#1090 [13:53] * Ian [webchat@aftr-62-216-207-10.dynamic.mnet-online.de] has joined #minecrafthelp
#1091 [13:53] <jack> how can i refund the game
#1092 [13:53] * jack is now known as Guest22581
#1093 [13:54] <OriginalKarmaYT> holy fucking shit
#1094 [13:54] <Absol> OriginalKarmaYT: Please keep it civil
#1095 [13:54] <OriginalKarmaYT> omg
#1096 [13:54] <OriginalKarmaYT> it worked
#1097 [13:54] <Greymagic27> Guest22581, Hey. May I ask why you'd like a refund?
#1098 [13:54] <Greymagic27> OriginalKarmaYT, No problem. Make sure to change your minecraft password and don't use MCLeaks again
#1099 [13:54] <Guest22581> i dont enjoy the game
#1100 [13:55] <Greymagic27> ??> Guest22581 account/refund
#1101 [13:55] <Mightyena> Guest22581: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#1102 [13:55] <OriginalKarmaYT> thank you so much guys!
#1103 [13:56] <Ian> Hey! Is there someway to get in contact with Mojang? I mean like fast?
#1104 [13:56] <Greymagic27> Ian, Hey. Right now the wait for a response is two months and there isn't a way to fast track that
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#1107 [13:59] <carson> can you help me get minecraft to work
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#1109 [14:02] * John_Smith [webchat@CPEf81d0f8d5f13-CMf81d0f8d5f10.cpe.net.cable.rogers.com] has joined #minecrafthelp
#1110 [14:03] <John_Smith> Hello, I have an issue with my minecraft login. It says invalid username or password. I can't log into my account on PC but I can on my phone. Any suggestions?
#1111 [14:03] <Greymagic27> ??> John_Smith win/hosts/edit
#1112 [14:03] <Mightyena> John_Smith: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#1113 [14:03] <Mightyena> John_Smith: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#1114 [14:03] <Greymagic27> John_Smith, Remove any entry containing the word mojang - Save the file by pressing CTRL+S then change your minecraft password
#1115 [14:06] * legacyisborn [webchat@S01061cabc0acea03.rd.shawcable.net] has joined #minecrafthelp
#1116 [14:09] <legacyisborn> question i lost acount info or it was hacked a few months/years ago and want to get back into my acount, i have the email it sais its linked to but i cannot switch the password. When i contacted support about getting my acount back they asked me for transaction ID, i bought this game a long time ago 2012-02-27, and no longer have that credit card,
#1117 [14:09] <legacyisborn> what can i do to get this acount abck ?
#1118 [14:09] <Greymagic27> ??> legacyisborn account/send-email
#1119 [14:09] <Mightyena> legacyisborn: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1120 [14:09] <Mightyena> legacyisborn: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1121 [14:09] <Greymagic27> Give them as much information as you can
#1122 [14:09] * ShotNox [webchat@h82-143-155-99-static.e-wro.net.pl] has joined #minecrafthelp
#1123 [14:09] * ShotNox [webchat@h82-143-155-99-static.e-wro.net.pl] has quit. (Client Quit)
#1124 [14:10] <legacyisborn> i have but i still couldnt get anything
#1125 [14:10] <Greymagic27> legacyisborn, They are the only ones who can help with account issues. Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: https://help.mojang.com/customer/portal/articles/359446
#1126 [14:10] <legacyisborn> alrightiy thanks
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#1129 [14:17] * iNomm [webchat@ip-185-82-194-117.fiber.nl] has joined #minecrafthelp
#1130 [14:18] * Nemi [webchat@d-24-153-46-97.pae.cpe.atlanticbb.net] has joined #minecrafthelp
#1131 [14:18] <iNomm> Hi, I need some help. I never changed my email address but I'm not receiving any 'password forgotten' emails. I already contacted support but it says they are currently working on 'cases received on May 16th' so that could take a while.
#1132 [14:19] * CraftAdventure [webchat@public-gprs375569.centertel.pl] has joined #minecrafthelp
#1133 [14:19] <mattym> iNomm, Have you checked any spam/junk mail folders?
#1134 [14:19] <CraftAdventure> hello
#1135 [14:19] <iNomm> Yes sir
#1136 [14:19] <mattym> iNomm, Have you checked to see if stuff from mojang got auto blocked?
#1137 [14:19] * Nemi [webchat@d-24-153-46-97.pae.cpe.atlanticbb.net] has quit. (Client Quit)
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#1139 [14:20] <iNomm> Did that too, and I also received an email from an @mojang.com' email concerning my support ticket
#1140 [14:20] <mattym> iNomm, Ok, then you will need to wait for Mojang to respond.
#1141 [14:21] <iNomm> Well, heres to waiting two months to play minecraft :'(
#1142 [14:21] <iNomm> Thanks Matty
#1143 [14:22] * iNomm [webchat@ip-185-82-194-117.fiber.nl] has quit. (Quit: webchat.esper.net)
#1144 [14:25] * Nemi [webchat@d-24-153-46-97.pae.cpe.atlanticbb.net] has joined #minecrafthelp
#1145 [14:26] <Nemi> So My minecraft won't open since two launchers show up. I delete one of them and it loads but now I can't see anyone's skins. I need help
#1146 [14:26] <mattym> ??> Nemi tools/hjt
#1147 [14:26] <Mightyena> Nemi: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1148 [14:26] <Mightyena> Nemi: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1149 [14:28] * Kargoh [webchat@ip-56-77-208.saddlebackcomm.net] has joined #minecrafthelp
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#1153 [14:32] * Nemi [webchat@d-24-153-46-97.pae.cpe.atlanticbb.net] has joined #minecrafthelp
#1154 [14:32] <Nemi> I can only open my Minecraft when
#1155 [14:33] <Nemi> I end one of the two launchers in my Task Manager, Now whenever I play, I can't see any skins
#1156 [14:35] <Nemi> I need help, I can only play my minecraft when I close out one of the two launchers in my Task Manager, Now I can't see any skins
#1157 [14:35] * Kacper2002B [webchat@37.228.245.56] has joined #minecrafthelp
#1158 [14:35] <Kacper2002B> Hello i have a problem
#1159 [14:36] <Kacper2002B> the email account i use on Minecraft doesnt exist anymore and i can log into my Mojang account but i dont know my 3 security questions could you please help
#1160 [14:38] <Kacper2002B> i would like to change my email but i cant because i have to get passed the 3 security questions but its not possible because i dont know them
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#1163 [14:39] * Nemi [webchat@d-24-153-46-97.pae.cpe.atlanticbb.net] has joined #minecrafthelp
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#1166 [14:40] <Nemi> I need help, Whenever I open my minecraft, two launchers pop up in my task manager and I have to close one of them out for my minecraft to work, But whenever I close out the launcher, I can't see anyones skin but people can see my skin, I need help
#1167 [14:41] <Kacper2002B> the email account i use on Minecraft doesnt exist anymore and i can log into my Mojang account but i dont know my 3 security questions could you please help
#1168 [14:41] <Kacper2002B> i would like to change my email but i cant because i have to get passed the 3 security questions but its not possible because i dont know them
#1169 [14:42] * ShangzeElGay [webchat@189.215.208.26.cable.dyn.cableonline.com.mx] has joined #minecrafthelp
#1170 [14:42] <ShangzeElGay> hello i need help with my account
#1171 [14:42] * ShangzeElGay [webchat@189.215.208.26.cable.dyn.cableonline.com.mx] has quit. (Client Quit)
#1172 [14:43] <Kacper2002B> Nemi just delete minecraft and install it again
#1173 [14:43] <Kacper2002B> Shangze whats wrong
#1174 [14:43] <Nemi> Did that, Didn't work
#1175 [14:43] <Kacper2002B> then idk these people dont answer
#1176 [14:44] <Nemi> Read the top of the screen and that will answer your concern in them not answering
#1177 [14:45] <Kacper2002B> i cant reset that email because it doesnt exist anymore
#1178 [14:45] * Maikellinski [webchat@p5B1070BA.dip0.t-ipconnect.de] has joined #minecrafthelp
#1179 [14:45] * will [webchat@cpc1-mort8-2-0-cust420.19-2.cable.virginm.net] has joined #minecrafthelp
#1180 [14:45] <will> i cant get onto any servers
#1181 [14:47] <Maikellinski> and i cant get a email to reset my passwort :( do you know why ? I´ve played it in the first month of this year but since then i forgott it, and now they wont sent me a mail for a reset :/
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#1183 [14:48] <CraxyAsh> Hello?
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#1185 [14:50] <Kacper2002B> Hello can any1 help?
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#1191 [14:55] * Tic_Tac [webchat@47.145.77.252] has joined #minecrafthelp
#1192 [14:55] <Tic_Tac> I need help with logging in
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#1194 [15:05] * HelpMePlease [webchat@5.213.20.109.rev.sfr.net] has joined #minecrafthelp
#1195 [15:06] <HelpMePlease> Do you speak french ?
#1196 [15:07] * Johnnyshock69 [webchat@072-182-066-133.res.spectrum.com] has joined #minecrafthelp
#1197 [15:11] <Johnnyshock69> Hello! I literally just bought minecraft off of g2a yesterday, made a mojang account, and redeemed by product code, but for some god forsaken reason i cannot log into minecraft.net or the minecraft launcher. every single time i try to log in on minecraft.net, the log in button turns grey and literally nothing happens. I let it sit for 30 minutes an
#1198 [15:11] <Johnnyshock69> d jack SHIT happened. Ive tried to reset my email but i cant use an email ive used before and ive tried resetting my passowrd, but cant use a password i have already used! This reinforces my belief that I know my account details, which is further bolstered by the fact that I can log into mojangaccount.net or whatever.
#1199 [15:11] <Absol> Johnnyshock69: Please keep it civil
#1200 [15:11] <Johnnyshock69> Im really at a loss here, I have no idea what to do
#1201 [15:11] * finny1981 [webchat@96-85-117-205-static.hfc.comcastbusiness.net] has joined #minecrafthelp
#1202 [15:11] <Johnnyshock69> I just wanna play the game i spend 25 bucks on
#1203 [15:12] <Lord_Ralex> G2A is a scam
#1204 [15:12] <Lord_Ralex> And is not a valid place to buy Minecraft.
#1205 [15:12] <finny1981> I keep getting "we tried to sign in to your Microsoft account but something went wrong" Anything I can do?
#1206 [15:12] <Lord_Ralex> Get your money back and actually buy it from minecraft.net
#1207 [15:12] <Johnnyshock69> okay, but the product code worked?
#1208 [15:12] <Lord_Ralex> That code does not belong to you
#1209 [15:12] <Lord_Ralex> And G2A is still a massive scam site.
#1210 [15:13] <Lord_Ralex> Buying codes from un-authorized resellers *will* result in problems.
#1211 [15:13] <HelpMePlease> j'ai grandement bessoin d'aide il y a 1mois de cela j ai acheter Minecraft sur PC j achete le jeux tous se passe bien sauf que quand je l achete on me lance un chargement interminable qui m oblige a quitter le site minecraft et qui donc annule le payement sur le chargement il et ecris "placement de la commende" je ne sais pas pourquoi sa fait ca ma
#1212 [15:13] <HelpMePlease> is j ai acheter pour 66€ de minecraft sais ta dire que je l ais acheter deux fois je ne sais pas si cette argent a ete debiter du compte de ma mere merci de trouver une solution a mon probleme
#1213 [15:14] <Johnnyshock69> damn and i cant get a refund now, so am i just fucked here? do i have to buy a new goddamn version of the game???
#1214 [15:14] * Absol kicked Johnnyshock69 from #minecrafthelp (Reason: ohnnyshock69 :Keep it civilized, you are just a human being)
#1215 [15:17] <HelpMePlease> how to contact Mojang ?
#1216 [15:17] * Johnnyshock69 [webchat@072-182-066-133.res.spectrum.com] has joined #minecrafthelp
#1217 [15:18] <Tic_Tac> same I cant login but I have bought Minecraft from the real website but still doesn't work
#1218 [15:18] <HelpMePlease> i am french
#1219 [15:19] <Johnnyshock69> Hey, i recently bought a gift card code for minecraft, have created a new account, and redeemed the code on my mojang account. My mojang account says that I own the game, yet i cannot log in to minecraft.net, every time i try to log in, the login button gets greyed out
#1220 [15:19] <Lord_Ralex> Nothing has changed since you were kicked for profanity.
#1221 [15:20] <Tic_Tac> same
#1222 [15:20] <Tic_Tac> not the gift card part
#1223 [15:20] <Johnnyshock69> sorry, wasnt meaning to be profane to yall, im just angry that the product i bought isnt working
#1224 [15:20] <Johnnyshock69> yeah and i cant refund it
#1225 [15:20] <Lord_Ralex> You bought a product through an illegal source, we cannot help with that.
#1226 [15:20] <HelpMePlease> Mojang e-mail ??
#1227 [15:20] <Tic_Tac> can you help me
#1228 [15:21] <Johnnyshock69> ah, alright
#1229 [15:21] <Tic_Tac> I cant login to the launcher or the website
#1230 [15:22] <Johnnyshock69> are you having the same problem with the greyed out log in button?
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#1232 [15:22] <Tic_Tac> yes
#1233 [15:23] <Johnnyshock69> wack
#1234 [15:23] <Tic_Tac> ya
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#1243 [15:32] <Guest21807> does anyone know mojangs support phone number
#1244 [15:32] <Guest21807> ?
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#1247 [15:42] <finny1981> I keep getting "we tried to sign in to your Microsoft account but something went wrong" Anything I can do? Anyone?
#1248 [15:42] * Mauro [webchat@cpe-181-46-92-70.telecentro-reversos.com.ar] has joined #minecrafthelp
#1249 [15:42] <Mauro> Hello
#1250 [15:43] <Mauro> I have a problem with connecting to servers
#1251 [15:43] <ViktorKun> I tryed reset password and i dont get email 4-5 days now.
#1252 [15:46] * Brandon [webchat@129-184-105-158.east.dsl.telkomsa.net] has joined #minecrafthelp
#1253 [15:46] <Brandon> Hello
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#1257 [15:49] <Mike3> Hi, I bought minecraft a long time ago when I was little and used an email that is no longer in use. I cannot remember the password to the account and all I have is the old email address. Is there anyway I could recover the password or replace the email on this account with a email I use now?
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#1266 [16:00] <ParkourSquid> B
#1267 [16:00] <ParkourSquid> oh wait this isnt the free minecoin generator
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#1269 [16:00] * Derpysquid [webchat@71-90-125-53.dhcp.stpt.wi.charter.com] has joined #minecrafthelp
#1270 [16:00] <Derpysquid> I only see steves and alexes
#1271 [16:01] * JaySherman [webchat@c-73-76-207-11.hsd1.tx.comcast.net] has joined #minecrafthelp
#1272 [16:01] <Derpysquid> Ive tried relogging and uninstalling it doesnt work
#1273 [16:01] * Skyline [webchat@24-151-10-199.dhcp.nwtn.ct.charter.com] has joined #minecrafthelp
#1274 [16:01] <Derpysquid> I only see steves and alexes
#1275 [16:02] <Derpysquid> Ive tried relogging and uninstalling it doesnt work
#1276 [16:02] <JaySherman> Hello my minecraft keeps crashing upon joining a server and realms and even in single player.
#1277 [16:02] <Skyline> Hi my minecraft keeps crashing because of
#1278 [16:02] <Skyline> "Process crashed with exit code 1" and im not sure what to do about it
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#1281 [16:09] <DoggoDrill> anyone here?
#1282 [16:10] <DoggoDrill> My Problem: (1.14.3) so my world is in the game folder but when i go ingame there is nothing
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#1285 [16:31] * alex7 [webchat@ip68-0-57-161.no.no.cox.net] has joined #minecrafthelp
#1286 [16:32] <alex7> I previously bought minecraft a few years back, didnt migrate my account when the switch first happened and now i cant play the full game
#1287 [16:32] * Caleb [webchat@50-46-128-140.evrt.wa.frontiernet.net] has joined #minecrafthelp
#1288 [16:32] <Caleb> I is anyone willing to help?
#1289 [16:33] <Caleb> my problem is that I lost access to my email
#1290 [16:35] * cashewman [webchat@208.54.37.225] has joined #minecrafthelp
#1291 [16:36] <cashewman> I can't log in to minecraft launcher. it says sorry! make sure you are online and try again, but my internet connection is fine
#1292 [16:37] <Caleb> I mean I'm not a official helper but maybe restarting your pc?
#1293 [16:38] <Caleb> maybe looking it up on yt?
#1294 [16:39] <cashewman> I restarted it already but I will look into yt
#1295 [16:39] <cashewman> thanks
#1296 [16:39] <Caleb> ya
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#1298 [16:49] * Josiah [webchat@cpe-67-245-63-118.nyc.res.rr.com] has joined #minecrafthelp
#1299 [16:49] <Josiah> hello
#1300 [16:49] <alan> hello
#1301 [16:49] * mackjoey123 [webchat@c-76-24-82-77.hsd1.nh.comcast.net] has joined #minecrafthelp
#1302 [16:49] <alan> so
#1303 [16:49] <alan> do i juust tell uou my problem?
#1304 [16:49] <alan> just*
#1305 [16:49] <alan> you*
#1306 [16:49] <Josiah> so I bought Minecraft and its been stuck on processing payment for an hour
#1307 [16:49] <Josiah> no wron g
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#1309 [16:50] <Josiah> wrong guy
#1310 [16:50] <alan> ok?
#1311 [16:51] <Caleb> is there ligit only people who have problems and no answers?
#1312 [16:51] <Caleb> bruh
#1313 [16:51] <Caleb> btw Joshiah that happend to me too
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#1317 [17:02] <alan> so my problem is that i cant launch minecraft, this is the first time i launch it on this pc. what happens is that minecraft is almost done loading but all of a sudden its stops to respond and you have to shut it down cuz it doesen't respond and then after that i try to look in the crash report but i cant.
#1318 [17:02] * josh7 [webchat@dsl-187-205-195-216-dyn.prod-infinitum.com.mx] has joined #minecrafthelp
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#1320 [17:03] * MsHsSin_III [webchat@user.wibs.at] has joined #minecrafthelp
#1321 [17:03] <MsHsSin_III> hey
#1322 [17:03] <MsHsSin_III> i cant loggin in mojang
#1323 [17:03] <MsHsSin_III> cause i dont know my email
#1324 [17:04] <Caleb> same
#1325 [17:04] <MsHsSin_III> i just want to change my minecraft name
#1326 [17:04] <Caleb> I want to do that and change my skin
#1327 [17:04] <MsHsSin_III> but i know my name and psw
#1328 [17:04] <Caleb> same
#1329 [17:04] <Caleb> same'
#1330 [17:05] <MsHsSin_III> i made the acc 2012 and now dont know
#1331 [17:05] <Caleb> MsHsSin did you contact Mojang
#1332 [17:05] <MsHsSin_III> yes
#1333 [17:05] <Caleb> same
#1334 [17:05] <Caleb> what the heck
#1335 [17:05] <MsHsSin_III> but i have 2 loggin with email
#1336 [17:05] * vinc [webchat@c-76-113-50-205.hsd1.nm.comcast.net] has joined #minecrafthelp
#1337 [17:06] <Caleb> I know
#1338 [17:06] <Caleb> it is garbo
#1339 [17:06] <MsHsSin_III> that sucks
#1340 [17:06] <MsHsSin_III> why can i loggin with name 2?
#1341 [17:06] <Caleb> in minecraft the app
#1342 [17:06] <MsHsSin_III> can't
#1343 [17:06] <Caleb> ?
#1344 [17:06] <Caleb> oh
#1345 [17:06] <MsHsSin_III> on phone?
#1346 [17:07] <Caleb> because minecraft was bought by microsoft and the account is for a lot of different games that is why
#1347 [17:07] * LmaoYeah [webchat@75-172-99-179.tukw.qwest.net] has joined #minecrafthelp
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#1349 [17:08] <MsHsSin_III> yeah but.....
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#1353 [17:17] * L [webchat@027cef00.bb.sky.com] has joined #minecrafthelp
#1354 [17:19] <L> hi! I haven't played in a couple of years and decided to download minecraft again for the nostalgia, I reset my password because I couldn't remember it and I'm on a new computer so my login hasn't saved to my browser or anything. Even though I'm now trying to login with the right email and password it seems to think my credentials are wrong for som
#1355 [17:19] <L> e reason?
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#1359 [17:20] <Guest> Hello! I was on minecraft and downloaded a texture pack on the wrong version and now whenever I try to go into minecraft it crashes. what do i do?
#1360 [17:21] * Madison [webchat@S0106a84e3fe10673.ed.shawcable.net] has joined #minecrafthelp
#1361 [17:24] <Madison> I dont have access to my email and I need to change it, but I cant remember my security questions.
#1362 [17:26] <L> nvm needed to migrate my account lmao
#1363 [17:26] <L> bye yall
#1364 [17:26] * L [webchat@027cef00.bb.sky.com] has quit. (Quit: webchat.esper.net)
#1365 [17:26] <Guest> why dont the operators help at all
#1366 [17:27] <Madison> I dont have access to my email and I need to change it, but I cant remember my security questions.
#1367 [17:27] <Guest> Hello! I was on minecraft and downloaded a texture pack on the wrong version and now whenever I try to go into minecraft it crashes. what do i do?
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#1377 [17:46] <bambol> when i try to instal forge i see this "Failed to run processor: com.google.gson.JsonParseException:Error parsing arguments in version json. File is corrupt or its format has changed."
#1378 [17:46] <bambol> See log for more details. how can i fixt it ? please help
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#1381 [17:51] <Ongo> hello
#1382 [17:56] * fenixbones25 [webchat@pc-110-121-214-201.cm.vtr.net] has joined #minecrafthelp
#1383 [17:56] <fenixbones25> hola
#1384 [17:56] <fenixbones25> español plz
#1385 [17:57] * adel [webchat@host-41.45.110.71.tedata.net] has joined #minecrafthelp
#1386 [17:57] <adel> hello
#1387 [17:57] <fenixbones25> hola
#1388 [17:57] <fenixbones25> español?
#1389 [17:57] <adel> i cannot login my acoount
#1390 [18:01] * Guiberu [webchat@cpc120816-nrwh12-2-0-cust166.4-4.cable.virginm.net] has joined #minecrafthelp
#1391 [18:02] <Guiberu> Hey folks. Any idea when I should get a response to a support request I sent? Don't seem to be getting password reset emails, despite receiving them before.
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#1397 [18:08] <mike2> I bought java Minecraft but I cant seem to log on. When I do log in it asks me to buy the game again. I just want to play
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#1400 [18:20] * Dan [webchat@184-091-129-108.res.spectrum.com] has joined #minecrafthelp
#1401 [18:21] <Dan> I have a problem with a modpack (technic 1.7.10 pack) server that I launched for a couple of friends and I. The server was working fine yesterday. Now when I launch the server it crashes after saying: "The state engine was in incorrect state ERRORED and forced into state SERVER_STOPPED. After mentioning a couple mods. Errors may have been discarded
#1402 [18:21] <Dan> ." Could use some help from someone who knows more than I do.
#1403 [18:23] <Dan> Thanks.
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#1405 [18:28] * Char1 [webchat@wirelessbroadbanduser.vfast.co.uk] has joined #minecrafthelp
#1406 [18:29] <Char1> Minecraft keeps crashing and i cant work out why. it seemed to be running fine this past week (albeit slowly) but now it crashes out of the game after just a couple of minutes
#1407 [18:30] <adel> hello someone halp me plase
#1408 [18:31] <adel> i cannot login to my account and iacnnot change my password
#1409 [18:38] * LyNx_Pine [webchat@187-254-24-111-cable.cybercable.net.mx] has joined #minecrafthelp
#1410 [18:39] <LyNx_Pine> What can I do if I don't remember my security question answers?
#1411 [18:40] * LyNx_Pine [webchat@187-254-24-111-cable.cybercable.net.mx] has quit. (Client Quit)
#1412 [18:41] * jeancito4 [webchat@210.cpe-190-155-86.gye.satnet.net] has joined #minecrafthelp
#1413 [18:41] <jeancito4> hola, alguien habla español
#1414 [18:41] <jeancito4> necesito ayuda
#1415 [18:42] <jeancito4> someone can help me ?
#1416 [18:43] <jeancito4> i dont speak so much english
#1417 [18:43] <jeancito4> but i need help
#1418 [18:47] * RedPandox123 [webchat@47-41-193-7.dhcp.unas.mo.charter.com] has joined #minecrafthelp
#1419 [18:47] * JaySherman [webchat@c-73-76-207-11.hsd1.tx.comcast.net] has joined #minecrafthelp
#1420 [18:47] <RedPandox123> allof my minecraft servers wont connect except for the hive
#1421 [18:48] <jeancito4> i have problems to install minecraft, problem with netty.jar
#1422 [18:48] * JaySherman [webchat@c-73-76-207-11.hsd1.tx.comcast.net] has quit. (Client Quit)
#1423 [18:49] <RedPandox123> all of my servers except for the hive say io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection refused: no further information
#1424 [18:50] <Galaxy_2Alex> ??> RedPandox123 tools/hjt
#1425 [18:51] <Galaxy_2Alex> Oh
#1426 [18:51] <jeancito4> please help
#1427 [18:51] <jeancito4> i cant install minecraft
#1428 [18:52] <Galaxy_2Alex> RedPandox123, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1429 [18:52] <Galaxy_2Alex> RedPandox123, Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com/ and send the link in the channel.
#1430 [18:52] <Galaxy_2Alex> jeancito4, Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#1431 [18:52] * user [webchat@ip68-2-116-220.ph.ph.cox.net] has joined #minecrafthelp
#1432 [18:52] * kutak [webchat@162-231-123-28.lightspeed.tukrga.sbcglobal.net] has joined #minecrafthelp
#1433 [18:52] <Galaxy_2Alex> jeancito4, Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1434 [18:53] <kutak> way back in 2018 someone hacked into my mojang account and used my minecraft windows 10 edition key anyone know if I can get it back
#1435 [18:53] <jeancito4> i already do this
#1436 [18:53] * Alex7 [webchat@107-206-213-51.lightspeed.frokca.sbcglobal.net] has joined #minecrafthelp
#1437 [18:53] <Galaxy_2Alex> kutak, Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1438 [18:53] <Galaxy_2Alex> kutak, Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1439 [18:53] <Galaxy_2Alex> kutak, How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#1440 [18:53] * tekkito [webchat@pool-96-224-207-196.nycmny.fios.verizon.net] has joined #minecrafthelp
#1441 [18:53] <jeancito4> someone speaks spanish
#1442 [18:54] <Galaxy_2Alex> jeancito4, I will need the full error message, click "Show more details", then copy the error message to https://paste.ubuntu.com
#1443 [18:54] * kutak [webchat@162-231-123-28.lightspeed.tukrga.sbcglobal.net] has quit. (Client Quit)
#1444 [18:54] <tekkito> im getting an "invalid token" message even though i just restarted my launcher and relogged
#1445 [18:54] <Galaxy_2Alex> jeancito4, After pasting it on that website, put your username in "poster", click "Paste", and give us the link to the paste.
#1446 [18:55] <Galaxy_2Alex> tekkito, Have you ever shared your account information with anyone else?
#1447 [18:55] <user> Hi, I can't see anyone's chat in servers is there any way to help that? I'm on Minecraft PE by the way. It came like that when I installed it a few hours ago.
#1448 [18:55] <tekkito> no
#1449 [18:55] <Galaxy_2Alex> user, Check your game settings, you may have disabled it there by accident.
#1450 [18:55] <Galaxy_2Alex> tekkito, Have you ever used tools like McLeaks or McAuthenticator?
#1451 [18:55] <tekkito> no
#1452 [18:56] <Alex7> I cant log in into my minecraft account. I bougth minecraft 10/2/2014. I want to play again, i want to reset my password, but i havent received any pasword reset yet.
#1453 [18:56] <Galaxy_2Alex> tekkito, Are you using a third party launcher?
#1454 [18:56] <tekkito> yes
#1455 [18:56] <tekkito> lunar client
#1456 [18:56] <Galaxy_2Alex> tekkito, It may be an issue with that client, please use the on from minecraft.net.
#1457 [18:57] <jeancito4> bro, i posted the error
#1458 [18:57] <jeancito4> on the link
#1459 [18:57] <tekkito> ive been able to log in before
#1460 [18:57] <Galaxy_2Alex> jeancito4, Please send us the link to the paste.
#1461 [18:57] <tekkito> this has happened several times in and outside of the minecraft client as well
#1462 [18:57] <Galaxy_2Alex> tekkito, Something may have changed since it last worked.
#1463 [18:57] <jeancito4> https://paste.ubuntu.com/p/8nXwrPf5VG/
#1464 [18:57] <tekkito> oh thats funny
#1465 [18:57] <tekkito> i was just able to log in
#1466 [18:57] <tekkito> sorry to bother, thanks for your help!
#1467 [18:57] <Galaxy_2Alex> jeancito4, What happens if you try to open this link?: https://libraries.minecraft.net/com/mojang/netty/1.6/netty-1.6.jar
#1468 [18:58] <Galaxy_2Alex> Alex7, Please refer to this page: https://help.mojang.com/customer/portal/articles/542001
#1469 [18:58] <jeancito4> but i if you need the error, i can put here on chat
#1470 [18:58] <jeancito4> i already try this
#1471 [18:58] * tekkito [webchat@pool-96-224-207-196.nycmny.fios.verizon.net] has quit. (Client Quit)
#1472 [18:58] <jeancito4> but my chrome dont open de page
#1473 [18:58] <Galaxy_2Alex> jeancito4, What error does it display?
#1474 [18:59] <user> I'm back, i couldnt find any settings that said anything about the chat.
#1475 [19:00] <jeancito4> someone can help me with call on skype to do screenmirroing and see the problem
#1476 [19:00] <Galaxy_2Alex> user, Check "HUD Opacity", also "GUI Scale Modfifier".
#1477 [19:01] <Galaxy_2Alex> jeancito4, That is not possible, no.
#1478 [19:01] <jeancito4> okay
#1479 [19:01] <Galaxy_2Alex> jeancito4, What error message does Chrome show?
#1480 [19:02] <jeancito4> its error like i doesnt have internet
#1481 [19:02] <Galaxy_2Alex> ??> jeancito4 tools/hjt
#1482 [19:02] <jeancito4> but obviously yi have becaus
#1483 [19:03] * RedPandox123 [webchat@47-41-193-7.dhcp.unas.mo.charter.com] has quit. (Quit: webchat.esper.net)
#1484 [19:03] <jeancito4> im chatting here
#1485 [19:03] <Galaxy_2Alex> jeancito4, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1486 [19:03] <Galaxy_2Alex> jeancito4, Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com/ and send the link in the channel.
#1487 [19:05] <jeancito4> https://paste.ubuntu.com/p/HxJjjRTG43/
#1488 [19:07] * user [webchat@ip68-2-116-220.ph.ph.cox.net] has quit. (Quit: webchat.esper.net)
#1489 [19:07] <jeancito4> im an old user of minecraft
#1490 [19:07] <Galaxy_2Alex> jeancito4, Do other PCs connected to the same router have the same issue?
#1491 [19:07] <jeancito4> nope
#1492 [19:07] <jeancito4> i have a other computer
#1493 [19:08] <jeancito4> but my laptop i can play better minecraft
#1494 [19:08] <jeancito4> my PC is old
#1495 [19:08] <Galaxy_2Alex> ??> jeancito4 av/malwarebytes
#1496 [19:08] <Galaxy_2Alex> jeancito4, Malwarebytes is an anti-malware program that removes malware and potentially unwanted programs from your PC. Download it here: https://www.malwarebytes.org/
#1497 [19:08] <Galaxy_2Alex> jeancito4, After downloading and installing it, run a scan immediately: https://support.malwarebytes.com/docs/DOC-1156
#1498 [19:09] <jeancito4> okay
#1499 [19:10] <jeancito4> that program unninstall programs that have problems with minecraft?
#1500 [19:10] <jeancito4> sorry my english is not the better
#1501 [19:10] <jeancito4> but i thin that you understand me
#1502 [19:10] <Galaxy_2Alex> jeancito4, Yes.
#1503 [19:10] * CubeTheThird [~cubetheth@dhcp-108-168-124-249.cable.user.start.ca] has joined #minecrafthelp
#1504 [19:11] <jeancito4> i was looking on youtube the problem
#1505 [19:11] <jeancito4> but all of this videos show that program "bydefence" was the problem
#1506 [19:12] <jeancito4> but think that i dont have this on my computer
#1507 [19:12] <Galaxy_2Alex> jeancito4, Your problem is different from those.
#1508 [19:12] <jeancito4> yeah, i know it
#1509 [19:12] <jeancito4> noow
#1510 [19:13] <jeancito4> the program is analising my computer
#1511 [19:13] * cnug8 [~cnug8@222.sub-174-220-11.myvzw.com] has joined #minecrafthelp
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#1513 [19:16] <Char1> java edition keeps crashing after 1 or 2 minutes of gameplay. i've uninstalled and reinstalled minecraft, cleared crashes and restarted a few times now. i was able to run it earlier this week but now i cant
#1514 [19:16] * antarctica [webchat@157.132.93.69] has joined #minecrafthelp
#1515 [19:16] <Galaxy_2Alex> ??> Char1 launcher/log
#1516 [19:16] <antarctica> hello
#1517 [19:17] <Galaxy_2Alex> Char1, Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#1518 [19:17] <Galaxy_2Alex> antarctica, Hello
#1519 [19:17] <antarctica> so I need help with windows 10, minecraft java edition
#1520 [19:17] <Galaxy_2Alex> antarctica, Yes?
#1521 [19:17] * Rose_Cailleach [webchat@97-84-250-38.dhcp.sgnw.mi.charter.com] has joined #minecrafthelp
#1522 [19:17] <jeancito4> my windows is 8.1
#1523 [19:17] <antarctica> I'm down in antarctica, and certain multiplayer ports are blocked, including apparently the download update server for minecraft
#1524 [19:18] * Rose_Cailleach [webchat@97-84-250-38.dhcp.sgnw.mi.charter.com] has quit. (Client Quit)
#1525 [19:18] <antarctica> so I need help downloading the update. I get an error like "launcher has failed"
#1526 [19:18] <Galaxy_2Alex> antarctica, Ask whoever is responsible for opening the ports.
#1527 [19:18] <antarctica> they won't
#1528 [19:19] <Galaxy_2Alex> antarctica, Well, I'm sorry but I'm not sure what we could do.
#1529 [19:19] <antarctica> I used to be able to play offline, but accidentally opened minecraft while connected to internet, and it half installed an update
#1530 [19:19] <antarctica> and now I can't play offline at all
#1531 [19:19] <antarctica> so is there a way to roll back an update?
#1532 [19:19] <antarctica> Galaxy_2Alex let's figure it out then
#1533 [19:20] <Galaxy_2Alex> antarctica, As far as I know, no, there is not. It needs to full installation in order to allow offline mode. Have you tried using a VPN?
#1534 [19:20] * cnug8 [~cnug8@222.sub-174-220-11.myvzw.com] has joined #minecrafthelp
#1535 [19:20] <antarctica> vpns are blocked
#1536 [19:20] <antarctica> it was already fully installed before i came to antarctica
#1537 [19:21] <CubeTheThird> antarctica, who's blocking it?
#1538 [19:21] <antarctica> then for some reason it auto installed half of an update when i connected to the internet here
#1539 [19:21] <Galaxy_2Alex> antarctica, But it seems that an update was initiated unfortunately.
#1540 [19:21] <antarctica> my company/enterprise internet service
#1541 [19:21] <antarctica> CubeTheThird
#1542 [19:21] <Galaxy_2Alex> antarctica, And the launcher works in way that, as soon as an update has started, it needs to finish.
#1543 [19:21] <antarctica> yes, Galaxy_2Alex
#1544 [19:21] <CubeTheThird> antarctica, I'd say your SOL then. you would need to complete the update
#1545 [19:21] <antarctica> great, how can i do that
#1546 [19:22] <antarctica> e.g. download the upate directly from website
#1547 [19:22] <antarctica> ?
#1548 [19:23] <Char1> https://paste.ubuntu.com/p/qw4SDJxmYS/
#1549 [19:23] <CubeTheThird> antarctica, that's not how it works. All of the game files are cloud hosted. If your ISP is blocking that, and you can't use a VPN, there isn't really a way around that
#1550 [19:23] <Char1> sorry it isnt formatted correctly
#1551 [19:24] <antarctica> how can I roll back to a previous installation, then?
#1552 [19:24] <Galaxy_2Alex> Char1, Not your fault, that is Mojang's fault and we all here hate them for it.
#1553 [19:24] <Galaxy_2Alex> Char1, I will need the content of this file next: "/Users/charliemetcalf/Library/Application Support/minecraft/hs_err_pid1622.log"
#1554 [19:24] <CubeTheThird> antarctica, there isn't such a functionality
#1555 [19:25] <CubeTheThird> antarctica, unless you yourself have a system backup
#1556 [19:25] <antarctica> not with that attitude
#1557 [19:25] <antarctica> ahhh now we're talking
#1558 [19:25] <antarctica> what else
#1559 [19:26] <CubeTheThird> antarctica, so you have a system backup?
#1560 [19:26] * jeancito4 [webchat@210.cpe-190-155-86.gye.satnet.net] has quit. (Quit: webchat.esper.net)
#1561 [19:26] <CubeTheThird> Char1, what version of MacOS are you using?
#1562 [19:27] * queeenxx [webchat@nw-dsl2-72-49-204-199.fuse.net] has joined #minecrafthelp
#1563 [19:27] <antarctica> unlikely, but that was a thought along the right direction
#1564 [19:27] <Galaxy_2Alex> 10.14.5
#1565 [19:27] <antarctica> CubeTheThird
#1566 [19:28] <queeenxx> How can i play with my friends?
#1567 [19:28] <Galaxy_2Alex> queeenxx, Java Edition?
#1568 [19:28] <queeenxx> yes
#1569 [19:28] <Galaxy_2Alex> queeenxx, Set up a server yourself (https://minecraft.gamepedia.com/Tutorials/Setting_up_a_server), rent a server from a third party server host, or use Minecraft Realms.
#1570 [19:28] <CubeTheThird> antarctica, well the only way to "roll back" would be on your own system. Mojang downloads don't offer that ability, nor would you likely be able to download that in any case
#1571 [19:28] <Char1> 10.14.5
#1572 [19:29] <Char1> mojave
#1573 [19:29] <CubeTheThird> queeenxx, or use a LAN game for local players
#1574 [19:29] <Galaxy_2Alex> queeenxx, If you are connected to the same router in the same building, you can use "Open to LAN".
#1575 [19:29] <queeenxx> does it cost money to set up your own server?
#1576 [19:29] <CubeTheThird> queeenxx, self hosting is free
#1577 [19:29] <Galaxy_2Alex> queeenxx, Not necessarily, no.
#1578 [19:29] <CubeTheThird> queeenxx, it does require that you set it up though
#1579 [19:31] <Char1> how do do i give you the content of that file?
#1580 [19:31] <Galaxy_2Alex> ??>
#1581 [19:31] <Galaxy_2Alex> right
#1582 [19:31] <Galaxy_2Alex> I miss Mightyena already
#1583 [19:31] <Galaxy_2Alex> Char1, https://paste.ee
#1584 [19:32] <queeenxx> okay, im trying to set up a server but when i try to download minecraft_server.1.14.3.jar and run it it wont open.
#1585 [19:32] <CubeTheThird> queeenxx, how are you trying to run it?
#1586 [19:33] * antarctica [webchat@157.132.93.69] has quit. (Quit: webchat.esper.net)
#1587 [19:33] <Char1> https://paste.ee/p/njvsU
#1588 [19:33] * cnug8 [~cnug8@222.sub-174-220-11.myvzw.com] has quit. (Quit: Going offline, see ya! (www.adiirc.com))
#1589 [19:34] * jeancito4 [webchat@210.cpe-190-155-86.gye.satnet.net] has joined #minecrafthelp
#1590 [19:34] <jeancito4> hi
#1591 [19:34] <jeancito4> im back
#1592 [19:34] <jeancito4> the program finish the anazalising
#1593 [19:35] <jeancito4> and problem appear again
#1594 [19:35] <jeancito4> please someone have teamviewer
#1595 [19:35] <Galaxy_2Alex> jeancito4, Can you open the link I gave you earlier on other devices that are connected to the same router?
#1596 [19:36] * jack [webchat@cpe-67-246-177-47.buffalo.res.rr.com] has joined #minecrafthelp
#1597 [19:36] * adel [webchat@host-41.45.110.71.tedata.net] has quit. (Quit: webchat.esper.net)
#1598 [19:36] <jack> hi\
#1599 [19:36] <jack> hi
#1600 [19:36] <Galaxy_2Alex> jack, Hello
#1601 [19:36] * Luferr [webchat@customer-189-216-95-6.cablevision.net.mx] has joined #minecrafthelp
#1602 [19:36] <jeancito4> can you re-send the link
#1603 [19:36] <jeancito4> to try to open on my phone
#1604 [19:36] * jack is now known as Guest61234
#1605 [19:36] <Galaxy_2Alex> jeancito4, https://libraries.minecraft.net/com/mojang/netty/1.6/netty-1.6.jar
#1606 [19:37] <Guest61234> is there a phone number i can call
#1607 [19:37] <Galaxy_2Alex> Guest61234, There is not.
#1608 [19:38] <Galaxy_2Alex> ??> Char1 mac/reinst/manual
#1609 [19:38] * Guest61234 [webchat@cpe-67-246-177-47.buffalo.res.rr.com] has quit. (Client Quit)
#1610 [19:38] * Brian [webchat@pool-108-35-80-65.nwrknj.fios.verizon.net] has joined #minecrafthelp
#1611 [19:38] <Galaxy_2Alex> Char1, First, open up the Terminal app found in Applications > Utilities > Terminal. Enter the following command into the terminal: open ~/Library/Application\ Support/minecraft
#1612 [19:38] <Galaxy_2Alex> Char1, That should open a Finder window showing your Minecraft folder, delete everything except the saves folder. Then restart the game by launching the app in the Applications folder.
#1613 [19:39] <Brian> Launch game failed.
#1614 [19:39] <Brian> Unable to locate the Java runtime.
#1615 [19:39] <Brian> Error details: The operation completed successfully.
#1616 [19:39] * Absol kicked Brian from #minecrafthelp (Reason: rian :Stop spamming)
#1617 [19:40] <Dan> I have a problem with a modpack (technic 1.7.10 pack) server that I launched for a couple of friends and I. The server was working fine yesterday. Now when I launch the server it crashes after saying: "The state engine was in incorrect state ERRORED and forced into state SERVER_STOPPED. Errors may have been discarded." Unless this support isn't for
#1618 [19:40] <Dan> modded.
#1619 [19:40] * Brian [webchat@pool-108-35-80-65.nwrknj.fios.verizon.net] has joined #minecrafthelp
#1620 [19:40] <Galaxy_2Alex> ??> Dan mods
#1621 [19:40] <Brian> Unable to locate the Java runtime.
#1622 [19:40] <Brian> Error details: The operation completed successfully.
#1623 [19:40] * jeancito4 [webchat@210.cpe-190-155-86.gye.satnet.net] has quit. (Quit: webchat.esper.net)
#1624 [19:41] <Galaxy_2Alex> Brian, Alright, please do not put in full error messages, otherwise the bot will kick you again.
#1625 [19:41] <Brian> sorry
#1626 [19:41] * Dimi [webchat@41.248.236.88] has joined #minecrafthelp
#1627 [19:41] <Galaxy_2Alex> Brian, Please copy the full error (may need to click "Show more details"), and paste it to paste.ee, then give us the link to the resulting paste.
#1628 [19:41] <Dimi> hey
#1629 [19:41] <Dan> Alright
#1630 [19:41] <Galaxy_2Alex> Dan, We cannot assist with modded issues.
#1631 [19:41] <Dimi> Can somebody help me?
#1632 [19:41] <Dan> Oh
#1633 [19:41] <Dan> Nice
#1634 [19:41] <Dan> Thanks anyway
#1635 [19:42] <Galaxy_2Alex> Dan, You can try seeking help on the forum https://www.minecraftforum.net/forums/support/java-edition-support, or FTB subreddit https://www.reddit.com/r/feedthebeast/
#1636 [19:42] <Galaxy_2Alex> Dimi, With what?
#1637 [19:42] <Dimi> 1.14.2 isn't working for me
#1638 [19:42] <Dimi> well 1.14+
#1639 [19:42] * jeancito4 [webchat@210.cpe-190-155-86.gye.satnet.net] has joined #minecrafthelp
#1640 [19:42] <jeancito4> okay
#1641 [19:42] <Galaxy_2Alex> Dimi, but 1.13 is?
#1642 [19:42] <jeancito4> i share internet from my phone
#1643 [19:42] <Dimi> Yeah
#1644 [19:43] <jeancito4> and i connect the laptop to internet of my phone
#1645 [19:43] <jeancito4> and give me the same problem
#1646 [19:43] <jeancito4> exist a number phone ?
#1647 [19:43] <Luferr> Hi i have problem updating the launcher, error: unable to update the minecraft native launcher
#1648 [19:43] <Galaxy_2Alex> Dimi, Does 1.13 crash as well if you enable VBOs?
#1649 [19:43] <Brian> https://paste.ee/p/RjLhc
#1650 [19:43] <Galaxy_2Alex> jeancito4, Contact your Internet Service Provider, give them that link, and ask them why you cannot open it on your connection.
#1651 [19:44] <Dimi> what's VBOs
#1652 [19:44] <Galaxy_2Alex> Dimi, It's a video settings.
#1653 [19:44] <Dimi> Let me try
#1654 [19:44] <Galaxy_2Alex> Brian, You may need to reinstall the locally installed files that Minecraft puts into place.
#1655 [19:44] <Galaxy_2Alex> To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein.
#1656 [19:44] <Dimi> No, I have them on now
#1657 [19:44] <Galaxy_2Alex> Brian, Next, go to Control Panel, and click on "Uninstall a Program" (may also be called "Programs and Features"). Then, right click on the Minecraft entry and select "Uninstall". Afterwards, restart your PC, then download and run the .msi at https://minecraft.net/en-us/download
#1658 [19:44] <Brian> I did that 3 times already
#1659 [19:44] <Galaxy_2Alex> Dimi, On 1.13?
#1660 [19:44] <Dimi> 1.13.2
#1661 [19:45] <Galaxy_2Alex> Dimi, Odd, okay, let's see the crash for 1.14 in that case.
#1662 [19:45] <Galaxy_2Alex> Dimi, Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#1663 [19:45] <Galaxy_2Alex> Brian, C:\Program Files (x86)\Minecraft\runtime - does this foldert exist on your system?
#1664 [19:45] <Galaxy_2Alex> Dimi, Please copy the log after the game has crashed.
#1665 [19:46] <Galaxy_2Alex> Luferr, You may need to reinstall the locally installed files that Minecraft puts into place.
#1666 [19:46] <Dimi> Alright
#1667 [19:46] <Galaxy_2Alex> Luferr, To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein.
#1668 [19:46] <Galaxy_2Alex> Luferr, Next, go to Control Panel, and click on "Uninstall a Program" (may also be called "Programs and Features"). Then, right click on the Minecraft entry and select "Uninstall". Afterwards, restart your PC, then download and run the .msi at https://minecraft.net/en-us/download
#1669 [19:46] <Brian> yes it does
#1670 [19:46] <Char1> https://paste.ee/p/pn5CI
#1671 [19:46] <Char1> launching the game failed
#1672 [19:46] <Galaxy_2Alex> ah I see what happened Brian, one moment
#1673 [19:47] <Char1> this is the error message
#1674 [19:47] <Galaxy_2Alex> Char1, One moment please.
#1675 [19:47] <Luferr> I've done it, I've uninstalled it and installed 3 or 4 times
#1676 [19:48] <Luferr> And repair
#1677 [19:48] * Jack [webchat@S010694103e991850.su.shawcable.net] has joined #minecrafthelp
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#1679 [19:49] * Dimi [webchat@41.248.236.88] has quit. (Quit: webchat.esper.net)
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#1681 [19:49] <Galaxy_2Alex> Brian, On the launcher, go to the installation you want to start, click on "More Options", and then click the little "X" in the Java Executable Box.
#1682 [19:50] <Galaxy_2Alex> Char1, Hmm, actually, let's try the same thing: On the launcher, go to the installation you want to start, click on "More Options", and then click the little "X" in the Java Executable Box.
#1683 [19:50] <Brian> works
#1684 [19:50] <Brian> thanks
#1685 [19:51] * Jack [webchat@S010694103e991850.su.shawcable.net] has joined #minecrafthelp
#1686 [19:51] <Galaxy_2Alex> Luferr, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1687 [19:51] <Galaxy_2Alex> Luferr, Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com/ and send the link in the channel.
#1688 [19:51] * Jack is now known as Guest89231
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#1691 [19:52] <Char1> i cant see a little x
#1692 [19:52] <Char1> theres a text box?
#1693 [19:53] <Galaxy_2Alex> Char1, Does it say "<Use bundled Java installation>"?
#1694 [19:54] <Galaxy_2Alex> Char1, Oh, make sure you restart the launcher.
#1695 [19:54] <Char1> it says "<Use bundled java runtime>"
#1696 [19:54] <Galaxy_2Alex> Char1, Yeah, sorry, restart the launcher first.
#1697 [19:55] <Char1> okok
#1698 [19:57] <Char1> i still cant see an x
#1699 [19:57] <Char1> should i just run the game?
#1700 [19:57] <Galaxy_2Alex> Char1, Yes.
#1701 [19:57] <Luferr> The scan is now done, and paste it in ubuntu pagebin
#1702 [19:57] <Galaxy_2Alex> Luferr, Please give us the link to the paste.
#1703 [19:58] <Luferr> https://paste.ubuntu.com/p/3kjQXHxq5Z/
#1704 [19:59] <Galaxy_2Alex> Luferr, Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#1705 [19:59] <Galaxy_2Alex> Luferr, Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and then, run the next program:
#1706 [19:59] <Galaxy_2Alex> Luferr, Malwarebytes is an anti-malware program that removes malware and potentially unwanted programs from your PC. Download it here: https://www.malwarebytes.org/
#1707 [19:59] <Galaxy_2Alex> Luferr, After downloading and installing it, run a scan immediately: https://support.malwarebytes.com/docs/DOC-1156
#1708 [20:00] * sillyninja03 [webchat@c-73-255-180-249.hsd1.fl.comcast.net] has joined #minecrafthelp
#1709 [20:00] <sillyninja03> ok do basically i need to reset my security questions but i dont have my email available
#1710 [20:01] <Galaxy_2Alex> sillyninja03, Have you already submitted an account support request to Mojang?
#1711 [20:01] <sillyninja03> how do i do that
#1712 [20:01] <Galaxy_2Alex> sillyninja03, Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1713 [20:01] <Galaxy_2Alex> sillyninja03, Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1714 [20:01] <Char1> it just crashed again
#1715 [20:01] <Galaxy_2Alex> sillyninja03, How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#1716 [20:01] * Luferr [webchat@customer-189-216-95-6.cablevision.net.mx] has quit. (Quit: webchat.esper.net)
#1717 [20:01] <Galaxy_2Alex> Char1, Same crash?
#1718 [20:02] <Char1> yeah exit code 6
#1719 [20:03] <Galaxy_2Alex> Char1, So this randomly happens after a few minutes of gameplay, it doesn't happen at the same action every time?
#1720 [20:04] <Char1> i havent noticed a pattern beyond the timing of it
#1721 [20:04] <sillyninja03> sorry it worked sorry for wasting your time
#1722 [20:07] <Galaxy_2Alex> Char1, Could you check if your Mac is 32-bit or 64-bit please? Should be somewhere in the "About this Mac" section I think.
#1723 [20:08] <Char1> 64-bit
#1724 [20:09] * jeancito4 [webchat@210.cpe-190-155-86.gye.satnet.net] has joined #minecrafthelp
#1725 [20:09] <Galaxy_2Alex> damn
#1726 [20:09] <jeancito4> men
#1727 [20:09] <jeancito4> i talk with my proveer of internet
#1728 [20:09] * Brian [webchat@pool-108-35-80-65.nwrknj.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#1729 [20:09] <jeancito4> i they dont say me nothing
#1730 [20:10] <jeancito4> I pay minecraft
#1731 [20:10] <jeancito4> and I want to play, the mainpage said that minecraft will open windows
#1732 [20:10] <jeancito4> and i cant download the minecraft
#1733 [20:11] <Galaxy_2Alex> jeancito4, This is an issue with your Internet Service Provider, there is nothing we can do here, sorry.
#1734 [20:11] * Luferr [webchat@customer-189-216-95-6.cablevision.net.mx] has joined #minecrafthelp
#1735 [20:12] <Galaxy_2Alex> Char1, How old is that Mac?
#1736 [20:12] <Char1> 2015 but refurbished last year i think?
#1737 [20:13] <Galaxy_2Alex> Char1, And it happens with all unmodified versions of the game?
#1738 [20:14] <Char1> I've only tried playing 1.14.3
#1739 [20:14] <Galaxy_2Alex> Char1, Try using 1.13, and if you can, disable VBOs.
#1740 [20:15] <Char1> okay
#1741 [20:17] * gohan [webchat@c-73-223-203-229.hsd1.ca.comcast.net] has joined #minecrafthelp
#1742 [20:20] * jeancito4 [webchat@210.cpe-190-155-86.gye.satnet.net] has quit. (Quit: webchat.esper.net)
#1743 [20:22] * gohan [webchat@c-73-223-203-229.hsd1.ca.comcast.net] has quit. (Client Quit)
#1744 [20:23] <Luferr> The cleanup is complete
#1745 [20:23] <Luferr> and no threat was detected
#1746 [20:24] * B1 [webchat@184-97-60-38.lcrs.centurylink.net] has joined #minecrafthelp
#1747 [20:24] <B1> Hello
#1748 [20:24] <Galaxy_2Alex> B1, Hello.
#1749 [20:24] <B1> I need help with my Minecraft sever
#1750 [20:26] <Galaxy_2Alex> B1, What kind of help?
#1751 [20:27] <Galaxy_2Alex> Luferr, And you ran both prrograms?
#1752 [20:27] <Luferr> yes
#1753 [20:27] <Galaxy_2Alex> Luferr, And the issue still occurs?
#1754 [20:27] <B1> I had a world, I made it a hotel with my friend, I flicked a lever that should have turned lights on...
#1755 [20:27] <Luferr> let me see
#1756 [20:28] <Char1> it seems to be working (so far)
#1757 [20:28] <B1> And I was teleported into one spot
#1758 [20:28] <Char1> i cant work out why 1.13 is running but 1.14 isnt
#1759 [20:29] <Char1> or why 1.14 was running but now isnt
#1760 [20:29] <Galaxy_2Alex> Char1, Right, if you enable VBOs, does the game crash on 1.13 as well?
#1761 [20:29] <Char1> oh im not sure ill try
#1762 [20:29] <Luferr> Oh, thank you very much the launcher already opens
#1763 [20:30] <Galaxy_2Alex> Luferr, You're welcome, have a nice day.
#1764 [20:30] <B1> @Galaxy_2Alex!
#1765 [20:31] <Galaxy_2Alex> B1, I don't quite understand what the issue is.
#1766 [20:33] <Galaxy_2Alex> B1, Maybe your friend placed a command block somewhere that is teleporting you?
#1767 [20:33] <B1> A command block did it
#1768 [20:33] <B1> It was not a realm
#1769 [20:33] <B1> And my friend does not know how to do commands
#1770 [20:35] <Char1> I've enabled VBOs in 1.13 and, although the fan is really going I haven't crashed yet
#1771 [20:36] <B1> Galaxy_2Alex can you like to on my server?
#1772 [20:37] <B1> And Mabey help me??? If it is possible.
#1773 [20:37] <B1> I have discord
#1774 [20:38] <Galaxy_2Alex> Char1, That is very odd, haven't seen this happening at all yet. Let me see if I can find something.
#1775 [20:38] * yeet [webchat@112-125-164-181.fibertel.com.ar] has joined #minecrafthelp
#1776 [20:38] <Galaxy_2Alex> B1, I'm sorry but I'm still not sure what the issue is.
#1777 [20:39] <B1> 😔
#1778 [20:39] <yeet> Hi, I'm having some issues connecting to my own server
#1779 [20:39] * Gabriel [webchat@65-35-111-203.res.bhn.net] has joined #minecrafthelp
#1780 [20:39] <Galaxy_2Alex> yeet, What issues?
#1781 [20:40] <Gabriel> how can i change my security questions?
#1782 [20:41] <Galaxy_2Alex> Gabriel, https://help.mojang.com/customer/portal/articles/2598286-resetting-security-questions
#1783 [20:41] <yeet> Galaxy_2Alex every time i try to log in, it says io.netty,AbstractChannel (...)
#1784 [20:41] <Galaxy_2Alex> yeet, ...yeah, I'll need that (...) part please.
#1785 [20:41] <yeet> sure
#1786 [20:42] <yeet> Galaxy_2Alex io.netty.channel.abstractchannel$annotatedconnectexception: connection timed out
#1787 [20:42] <yeet> : no further information
#1788 [20:42] <Galaxy_2Alex> yeet, Alright, first of all, check if the server address was entered correctly.
#1789 [20:43] <Galaxy_2Alex> yeet, Next, check if the server actually works - you can check server IPs here: https://namemc.com/
#1790 [20:43] <Gabriel> when i press on the link i get sent to my email, it takes me back to the same page as i was before
#1791 [20:44] <Galaxy_2Alex> Gabriel, Have you already submitted an account support request to Mojang?
#1792 [20:45] * Lord_of_Life [~Lord@77.28.172.104] has quit. (Ping timeout: 190 seconds)
#1793 [20:45] <B1> Gabriel try and copy the link and paste it in the search bar
#1794 [20:45] <yeet> Galaxy_2Alex shows up but says it cant connect to iy
#1795 [20:45] <Gabriel> B1, i did and it takes me back to where you put the security questions
#1796 [20:45] <B1> ...
#1797 [20:45] <B1> :l
#1798 [20:46] <B1> 😐
#1799 [20:46] <Gabriel> Galaxy_2Alex, where can i do that?
#1800 [20:46] <Galaxy_2Alex> yeet, It says it can't connect to it on the website?
#1801 [20:47] <Galaxy_2Alex> Gabriel, Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1802 [20:47] <yeet> Galaxy_2Alex yes "Can't connect to server"
#1803 [20:47] <B1> I need notch
#1804 [20:47] <Galaxy_2Alex> Gabriel, How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#1805 [20:47] <Galaxy_2Alex> yeet, That means the server isn't a valid Minecraft Server.
#1806 [20:48] * Lord_of_Life [~Lord@77.28.175.205] has joined #minecrafthelp
#1807 [20:48] <yeet> oh nvm solved it. thanks anywas Galaxy_2Alex
#1808 [20:48] <Galaxy_2Alex> Gabriel, Unfortunately, even though for months an improvement has been promised by Mojang on this issues, the wait time for account support requests is currently longer than it should be. For wait times on replies, please refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1809 [20:48] <B1> EVERYONE!!!!!! DOES ANYONE HAVE DISCORD!!!
#1810 [20:49] <Galaxy_2Alex> B1, There is a Minecraft Discord, maybe you can get help there, because I still have no clue about what your issue is.
#1811 [20:49] <B1> What is the ID of other thingy
#1812 [20:50] <Galaxy_2Alex> https://discord.gg/minecraft
#1813 [20:50] <B1> Thx!!!😃
#1814 [20:51] * yeet [webchat@112-125-164-181.fibertel.com.ar] has quit. (Quit: webchat.esper.net)
#1815 [20:54] <Galaxy_2Alex> Char1, Oh right, sorry... I'm not a Mac user so I'm not sure at all how to do this, but: Changing the Java away from the bundled one may work.
#1816 [20:56] * B1 [webchat@184-97-60-38.lcrs.centurylink.net] has quit. (Quit: webchat.esper.net)
#1817 [20:57] * SphnixFN [webchat@208-97-39-253.cpe.viscom.net] has joined #minecrafthelp
#1818 [20:57] <SphnixFN> hi
#1819 [20:57] <SphnixFN> i cant play minecraft
#1820 [20:58] <SphnixFN> i dont have admin password so i cant play the game because admin password is needed to download
#1821 [20:58] <SphnixFN> i want refund
#1822 [20:58] <Galaxy_2Alex> SphnixFN, Ask the Administrator for permission.
#1823 [20:59] <SphnixFN> this is my dads computer but he doesnt know the password either and the person that worked there left
#1824 [20:59] <SphnixFN> no one knows it
#1825 [20:59] * Alex7 [webchat@107-206-213-51.lightspeed.frokca.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#1826 [20:59] <Galaxy_2Alex> SphnixFN, Unfortunately, that is not a valid reason for a refund, sorry.
#1827 [20:59] <SphnixFN> how
#1828 [21:00] <SphnixFN> i wasted 26.95?
#1829 [21:00] <Galaxy_2Alex> SphnixFN, You can play the game on other PCs if you ever get one.
#1830 [21:00] <SphnixFN> in 20 years maybe
#1831 [21:00] * Pat9 [webchat@pool-100-1-249-166.nwrknj.fios.verizon.net] has joined #minecrafthelp
#1832 [21:01] <SphnixFN> so i cant get a refund?
#1833 [21:01] <SphnixFN> its impossible or something?
#1834 [21:01] * MrPancakeMix6 [webchat@97-84-117-214.dhcp.snlo.ca.charter.com] has joined #minecrafthelp
#1835 [21:01] <SphnixFN> how can i refund it?
#1836 [21:01] <Pat9> can I get a refund for the java version?
#1837 [21:01] * Caleb [webchat@50-46-128-140.evrt.wa.frontiernet.net] has quit. (Quit: webchat.esper.net)
#1838 [21:02] <Galaxy_2Alex> SphnixFN, Here is the refund policy, "don't know the Admin password" is not a valid reason: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#1839 [21:02] <Galaxy_2Alex> Pat9, Depends, why do you want a refund?
#1840 [21:02] <Pat9> Well I bought it on accident
#1841 [21:02] <SphnixFN> because i cant play the game
#1842 [21:02] <SphnixFN> that article dont help
#1843 [21:03] <Galaxy_2Alex> SphnixFN, It just states the policy.
#1844 [21:03] <CubeTheThird> ??> Pat9 account/refund
#1845 [21:03] <Pat9> or can i switch it for the windows 10 version
#1846 [21:03] <Galaxy_2Alex> SphnixFN, I'm not sure that falls under the refund policy, but I would recommend reading through this article: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#1847 [21:03] <SphnixFN> i reallly want my money back because the minecraft demo doesnt require admin pass but the paid edition does??
#1848 [21:04] <Pat9> ?
#1849 [21:04] <SphnixFN> demo needs no admin pass
#1850 [21:04] <Galaxy_2Alex> Pat9, Oh my bad, that was for you: I'm not sure that falls under the refund policy, but I would recommend reading through this article: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#1851 [21:05] <SphnixFN> yall dont work with microsoft or mojang
#1852 [21:05] <Galaxy_2Alex> SphnixFN, That is correct.
#1853 [21:05] <Pat9> If a purchase was made without your permission I did this
#1854 [21:05] <Galaxy_2Alex> Pat9, There you go, that should work then.
#1855 [21:05] <SphnixFN> no reason i cant get a refund
#1856 [21:05] <Galaxy_2Alex> Pat9, Contact Mojang with your transaction ID.
#1857 [21:06] <Galaxy_2Alex> SphnixFN, If you want to ask them, contact Mojang with your transaction ID.
#1858 [21:06] <SphnixFN> i did
#1859 [21:06] <SphnixFN> but that email takes a century to reply
#1860 [21:06] * Xea [webchat@pool-108-48-200-104.washdc.fios.verizon.net] has joined #minecrafthelp
#1861 [21:06] <Galaxy_2Alex> SphnixFN, Please wait for them to answer.
#1862 [21:06] <SphnixFN> ok
#1863 [21:06] <Pat9> what is the transactio ID
#1864 [21:06] <Xea> Hello?
#1865 [21:07] <Galaxy_2Alex> Pat9, How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#1866 [21:07] <Galaxy_2Alex> Xea, Hello
#1867 [21:07] <SphnixFN> mine ok its #6840jge74o5j5i9gjei50hj58erj5
#1868 [21:07] <Galaxy_2Alex> Oh no.
#1869 [21:07] <Galaxy_2Alex> sighhh
#1870 [21:07] <SphnixFN> my transaction id
#1871 [21:07] <Galaxy_2Alex> SphnixFN, For the future, please do not share your transaction ID in a public chatroom. I will inform Mojang to make sure they are aware you did this.
#1872 [21:08] <SphnixFN> im joking that isnt my id\
#1873 [21:08] <SphnixFN> you can even try it
#1874 [21:08] <SphnixFN> they'll say this is not real :((((
#1875 [21:08] <Xea> Hi, I only have a couple questions. On the minecraft help website it says if you bought a prepaid card but cannot find it since it has your transaction they can help you in other ways what are those ways?
#1876 [21:09] <Galaxy_2Alex> Xea, You will have to contact Mojang for that.
#1877 [21:09] <Xea> oh ok
#1878 [21:10] <MrPancakeMix6> I am having troubles with my windows 10 version, and wondering what else I should do
#1879 [21:10] <Pat9> its 17 characters correct
#1880 [21:10] <Galaxy_2Alex> MrPancakeMix6, What troubles?
#1881 [21:10] <Xea> Why is the respond time so slow it says they are responding to cases from May 14th or 15th that was almost a 2 months ago why don't they hire more people?
#1882 [21:10] <Galaxy_2Alex> Pat9, Depends on what kind it is, but yes, I think so.
#1883 [21:10] <Pat9> k i sent it what else should i do
#1884 [21:10] <Galaxy_2Alex> Xea, That is an excellent question that even we don't have an answer to.
#1885 [21:10] <Galaxy_2Alex> Pat9, Just wait for them to answer.
#1886 [21:10] <Xea> What info should I try to get ready for when they email me back? besides my transaction iD?
#1887 [21:11] * SphnixFN [webchat@208-97-39-253.cpe.viscom.net] has quit. (Quit: webchat.esper.net)
#1888 [21:11] <Pat9> k thx how long is it going to take for them to answer
#1889 [21:11] <MrPancakeMix6> I just redeemed my free code for windows 10, and it is showing in my order history, but when I launch the game on my computer, it is still in the demo version, and won't let me log into my account unless I buy one of the collections
#1890 [21:11] <Galaxy_2Alex> Xea, I think that should be enough if you can find it. If not, give them as many details as possible, like birth date, previous usernames and previous email addresses for example.
#1891 [21:11] <Xea> It says they are responding to stuff sent in May Pat9
#1892 [21:11] <Xea> Ok
#1893 [21:11] <Galaxy_2Alex> Pat9, Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: https://help.mojang.com/customer/portal/articles/359446
#1894 [21:12] <Galaxy_2Alex> oh right, that is the old version
#1895 [21:12] <Pat9> oh thx
#1896 [21:12] <Galaxy_2Alex> Unfortunately, even though for months an improvement has been promised by Mojang on this, the wait time for account support requests is currently longer than it should be.
#1897 [21:12] <Galaxy_2Alex> that's the new one
#1898 [21:12] <Pat9> so I wont get a refund for 2 more months?
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#1900 [21:13] <Pat9> or 3
#1901 [21:13] <Xea> lol I hope my 10yr old self did'nt lie about my birthday I know the probable month and day but not the year
#1902 [21:13] <Galaxy_2Alex> Pat9, ...did you put it through as a refund request?
#1903 [21:13] * ZX03 [webchat@cpe-23-243-123-73.socal.res.rr.com] has quit. (Client Quit)
#1904 [21:13] <Xea> I probally put a random year to hide the fact I was not 13
#1905 [21:13] <Pat9> yeah i think
#1906 [21:14] <Galaxy_2Alex> MrPancakeMix6, You probably have two different Microsoft Accounts, and the game is on one while you are logged in on another on your PC.
#1907 [21:15] <Galaxy_2Alex> Pat9, Alright, since that other idiot is gone I can mention it: Usually, refund requests are processed faster due to the urgency of them.
#1908 [21:15] <Pat9> oh ok thanks
#1909 [21:15] <Xea> You can request an email change by passing your security challenge at account.mojang.com/changeemail/request.
#1910 [21:15] <Xea> For us to change the email address for you, we will need to verify your ownership of the account with the transaction ID from your original purchase. After your purchase, you should have received an email from Mojang with your transaction ID.
#1911 [21:15] <Xea> Please be sure that this email was not sent to your email's spam or junk folder. If you do not have this email, we may still be able to help you.
#1912 [21:16] <Xea> That is what my response was the first time I filed a CS ticket
#1913 [21:16] <Galaxy_2Alex> Xea, If you reply to that, you will receive a reply much faster.
#1914 [21:17] <Xea> I told them I did not have access to the email or transaction ID and they specially asked for Info from the email I no longer had acces to because verizon delted their email services
#1915 [21:17] <Xea> ok
#1916 [21:18] <MrPancakeMix6> Ok. it let me into my account now. Thank you
#1917 [21:18] <Xea> Galaxy_2Alex I tried responding to that but they closed the convo because I could not provide a transaction ID.
#1918 [21:19] * Pat9 [webchat@pool-100-1-249-166.nwrknj.fios.verizon.net] has quit. (Quit: webchat.esper.net)
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#1920 [21:19] <Galaxy_2Alex> Xea, In that case, if you can't provide it and they didn't offer alternative ways, you are out of luck.
#1921 [21:19] <Xea> I know all of my security questions prior names
#1922 [21:20] <Galaxy_2Alex> Xea, Did you give that to them?
#1923 [21:20] <Xea> I offered but they did not reply
#1924 [21:20] <Galaxy_2Alex> Xea, I'm sorry, but if they refused support even after that, there probably is nothing else you can do, sorry.
#1925 [21:20] <Xea> I said that in my new CS
#1926 [21:21] <Xea> my mom probally threw away my Prepaid card :C
#1927 [21:21] <Galaxy_2Alex> Xea, In that case, maybe wait for them to answer again.
#1928 [21:21] <Xea> Ok thx for your help have a nice day
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#1930 [21:21] * James_K [webchat@pool-108-48-200-104.washdc.fios.verizon.net] has joined #minecrafthelp
#1931 [21:22] <James_K> hello?\
#1932 [21:22] <Galaxy_2Alex> James_K, Hello?
#1933 [21:23] <James_K> Im having trouble with my minecraft bedrock edition
#1934 [21:23] <Galaxy_2Alex> James_K, What trouble?
#1935 [21:23] <James_K> THE PASSWORD WONT WORK
#1936 [21:23] <Galaxy_2Alex> James_K, No need to shout.
#1937 [21:24] <Galaxy_2Alex> James_K, The password to your Microsoft Account?
#1938 [21:24] <James_K> omg just realised I had caps lock on while putting it in
#1939 [21:24] <James_K> it worked ._.
#1940 [21:24] <James_K> srry for wasting your time
#1941 [21:24] <Galaxy_2Alex> James_K, NO WORRIES :P
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#1943 [21:26] * tbarbone [webchat@198-48-165-249.cpe.pppoe.ca] has joined #minecrafthelp
#1944 [21:26] <tbarbone> Hello?
#1945 [21:27] <Galaxy_2Alex> tbarbone, Hello
#1946 [21:28] <tbarbone> Hi, I am trying to get my old minecraft account from university back and I can't get a password reset email or anything.
#1947 [21:29] <tbarbone> Ah just read the blue text. I suppose there nothing to be done about this then.
#1948 [21:29] * tbarbone [webchat@198-48-165-249.cpe.pppoe.ca] has quit. (Client Quit)
#1949 [21:29] <Galaxy_2Alex> tbarbone,
#1950 [21:29] <Galaxy_2Alex> If you are not getting emails from Mojang, please read this article for common reasons for that: https://help.mojang.com/customer/portal/articles/542001-cannot-get-mojang-system-emails
#1951 [21:43] * Helpmepls [webchat@177-106-006-156.xd-dynamic.algarnetsuper.com.br] has joined #minecrafthelp
#1952 [21:44] <Helpmepls> Guys when i start my Minecraft 1.14 load screen freezer
#1953 [21:44] <Helpmepls> Freeze*
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#1956 [21:51] <Undead_Asylum> Hello, when I try to log in on my.minecraft.net with my account credentials it does nothing. I know that sounds vague, but it literally does nothing, the button turns gray for a few moments then goes back to green. There is no redirect error message or credentials error message. I know my credentials are correct because on my laptop I can log into
#1957 [21:51] <Undead_Asylum> my.minecraft.net and I can log into account.mojang just fine with those exact credentials. I also cannot log into the client version, however, that gives me the error message of "invalid credentials"
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#1960 [22:20] * Nicole_ [webchat@pool-100-37-4-171.nycmny.fios.verizon.net] has joined #minecrafthelp
#1961 [22:20] <Nicole_> my lan server isn't working
#1962 [22:20] <Nicole_> can anyone help
#1963 [22:20] <Nicole_> I'm on mac
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#1968 [22:47] * Sav [webchat@45-24-21-252.lightspeed.jcsnms.sbcglobal.net] has joined #minecrafthelp
#1969 [22:49] <Sav> the email address i used for my mojang acct is no longer valid/used and it will not let me log in, i have not logged into this account in probably two years, so i don't know if that makes a different ?
#1970 [22:52] * Levis [webchat@104-222-126-40.cpe.teksavvy.com] has joined #minecrafthelp
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#1973 [23:00] <sukhman> can i refund minecraft
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#1975 [23:03] <Levis> https://help.mojang.com/customer/en/portal/articles/359446-when-will-i-hear-back-
#1976 [23:03] <Levis> it says here that "We're currently replying to cases received on May 16th."
#1977 [23:03] * thetntchicken [webchat@c-73-254-41-204.hsd1.wa.comcast.net] has joined #minecrafthelp
#1978 [23:04] <thetntchicken> I try to log in, and it says "Sorry! Please make sure you are online and try again." I am online and it is only minecraft that apparently is not.
#1979 [23:04] <Levis> Is that accurate? I submitted a ticket at the begining of the month and have not hear anything just wondering if I should re submit?
#1980 [23:07] * thetntchicken9 [webchat@c-73-254-41-204.hsd1.wa.comcast.net] has joined #minecrafthelp
#1981 [23:08] <thetntchicken9> I try to log in, and it says "Sorry! Please make sure you are online and try again." I am online and it is only minecraft that apparently is not.
#1982 [23:11] * silvestri305 [webchat@45-124-203-25.nat.sa.cust.uniti.network] has joined #minecrafthelp
#1983 [23:11] <silvestri305> someone help me
#1984 [23:11] <silvestri305> this is useless
#1985 [23:12] <silvestri305> waste of fucking time
#1986 [23:12] <Absol> silvestri305: Please keep it civil
#1987 [23:12] <silvestri305> cunt
#1988 [23:12] * Absol kicked silvestri305 from #minecrafthelp (Reason: ilvestri305 :Keep it civilized, you are just a human being)
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#1993 [23:14] <Jamesc20> minecraft freezes on mojang screen?
#1994 [23:14] <Beth_hayley> Hi, I am having trouble connecting to Lan server
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#1996 [23:22] * mckenny [webchat@210-10-232-58.cust.static-ipl.aapt.com.au] has joined #minecrafthelp
#1997 [23:22] <mckenny> Hi! my minecraft keeps crashing as I click "play selected world" so it wont let me play, i just bought it. Was wondering if you could pls help? I can send the crash report
#1998 [23:23] <mckenny> the error is mouseclicked event handler
#1999 [23:23] * Britishkid [webchat@c-73-6-96-146.hsd1.tx.comcast.net] has joined #minecrafthelp
#2000 [23:25] <mckenny> sorry its error:java.lang.NoClassDefFoundError: Could not initialise class
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#2002 [23:27] * Whazzgod [webchat@dynamic-168-196-207-90.gruponetmais.net.br] has joined #minecrafthelp
#2003 [23:27] <Whazzgod> Hello
#2004 [23:28] <Whazzgod> I can't play minecraft
#2005 [23:28] <Whazzgod> my account don't work
#2006 [23:28] <Whazzgod> but i was playing yesterday
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#2008 [23:31] <Britishkid> So...I played this game a lot waaaaaay back when it was in alpha and notch was still doing it ~2009 or earlier, and was pretty involved in it. I have no idea what all this stuff is because it was 10 years ago and it's difficult to remember how I was spelling my usernames/passwords back when I was a teenager...I do know pretty much anything else tho
#2009 [23:31] <Britishkid> ugh. I know it's a long shot, but Is there anything I can do to get my game back?
#2010 [23:33] * BONQUIFQUIF1 [webchat@47.156.195.109] has joined #minecrafthelp
#2011 [23:33] <BONQUIFQUIF1> HELLO i need some help
#2012 [23:34] <BONQUIFQUIF1> Java(TM) Platform SE binary has stopped working" Message
#2013 [23:34] <BONQUIFQUIF1> i keep getting this and when i boot up the game its stuck on the mojang screen
#2014 [23:37] * Lincolnjames69 [webchat@119-18-1-36.771201.syd.nbn.aussiebb.net] has joined #minecrafthelp
#2015 [23:38] <Lincolnjames69> I need help purchasing minecraft, no matter what I try, It rejects my payment details, and my sister has the same problem... So I'm lead to think it's not my end
#2016 [23:47] <BONQUIFQUIF1> buy a card
#2017 [23:53] * Zorloc [webchat@107-128-200-23.lightspeed.irvnca.sbcglobal.net] has joined #minecrafthelp
#2018 [23:54] <Zorloc> I am trying to reset my password but the email to reset the password never comes to my account. I know it is the right email since i have my original receipt for buying minecraft and also the migration email. Any advice?
#2019 [23:54] <Zorloc> Whoops just read the notice
#2020 [23:54] <Zorloc> guess ill have to wait
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#2022 [23:56] * josh4 [webchat@124.182.45.124] has joined #minecrafthelp
#2023 [23:57] <josh4> hi i need to change my email as i no longer have access to the email
#2024 [23:57] * JR [webchat@h69-131-192-109.nlsnga.dsl.dynamic.tds.net] has joined #minecrafthelp
#2025 [23:57] <BONQUIFQUIF1> login to mojong
#2026 [23:57] * BONQUIFQUIF1 [webchat@47.156.195.109] has quit. (Quit: webchat.esper.net)
#2027 [23:58] <josh4> cant because i dont have password
#2028 [23:58] <josh4> but i know the old email
#2029 [23:58] <JR> im having migration issues and i cant login without it migrating because i tried reseting the passworf
#2030 [23:58] <JR> i know my old email