#1 [00:00] <JR> #minecrafthelp
#2 [00:05] * adilson_pulga [webchat@168.0.4.65] has joined #minecrafthelp
#3 [00:06] <adilson_pulga> when i click in login just do happen nothing
#4 [00:12] <Britishkid> wow haha did you use google translate or something?
#5 [00:12] * Natasha0 [webchat@CPEbc4dfbef8943-CMbc4dfbef8940.cpe.net.fido.ca] has joined #minecrafthelp
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#7 [00:13] <Natasha0> I need help with a crash in my game
#8 [00:18] <adilson_pulga> no i just don't know speak english
#9 [00:19] <adilson_pulga> but the when i click the big green botton don't happen anything
#10 [00:20] * CarlosXGamer [webchat@131-196-170-14.p4net.com.br] has joined #minecrafthelp
#11 [00:21] <CarlosXGamer> i deleted my email account and i want to put this account on my other email i dont remember my security
#12 [00:21] <CarlosXGamer> i cant transfer to the other email
#13 [00:21] <CarlosXGamer> and i want to change my nick
#14 [00:27] <adilson_pulga> i can log in my cellphone but on pc can't
#15 [00:34] * HelpNeeded [webchat@ppp14-2-82-141.adl-apt-pir-bras31.tpg.internode.on.net] has joined #minecrafthelp
#16 [00:34] <HelpNeeded> anyone there?
#17 [00:34] <HelpNeeded> Does anyone know what I can do if I have forgotten my password for an account with an email that doesn't exist anymore?
#18 [01:08] * AuBot [~Bot@172-124-66-76.lightspeed.snantx.sbcglobal.net] has joined #minecrafthelp
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#22 [01:24] * Spexan [webchat@static-193-15-196-204.cust.tele2.se] has joined #minecrafthelp
#23 [01:25] <Spexan> Hey. anyone know how long you usually have to wait for help with a ticket?
#24 [01:30] * Redmonkey1313 [webchat@c-73-164-170-29.hsd1.or.comcast.net] has joined #minecrafthelp
#25 [01:30] <Redmonkey1313> hello?
#26 [01:33] * Brandonimo [webchat@pool-96-235-140-10.cmdnnj.fios.verizon.net] has joined #minecrafthelp
#27 [01:35] <Brandonimo> I keep getting "Internal Exception: ioe exception an existing connection has been forcibly closed by a remote host". I've tried every fix I could find and nothing will work. Oddly, I only get this error on omegarealm.com and no other server.
#28 [01:36] * Spexan [webchat@static-193-15-196-204.cust.tele2.se] has quit. (Quit: webchat.esper.net)
#29 [01:38] * jordan4 [webchat@n122-110-32-187.sun2.vic.optusnet.com.au] has joined #minecrafthelp
#30 [01:38] <jordan4> I can't seem to get into the game. It keeps coming up with an error saying game crashed.
#31 [01:40] <jordan4> even though i havent gone into the game. What do i have to do to play?
#32 [01:42] * jordan4 [webchat@n122-110-32-187.sun2.vic.optusnet.com.au] has quit. (Client Quit)
#33 [01:43] * ukwifi [webchat@c-76-106-159-77.hsd1.fl.comcast.net] has joined #minecrafthelp
#34 [01:43] <ukwifi> Wello
#35 [01:43] <ukwifi> I am trying to change my username to scrapper and it isn't letting me
#36 [01:43] <ukwifi> any ideas why?
#37 [01:44] * ukwifi [webchat@c-76-106-159-77.hsd1.fl.comcast.net] has quit. (Client Quit)
#38 [01:44] * Rivia [webchat@cpe-172-90-209-194.socal.res.rr.com] has joined #minecrafthelp
#39 [01:44] <Rivia> Is there a current "log in" issue going on?
#40 [02:07] * hashtagwwe [webchat@n122-110-32-187.sun2.vic.optusnet.com.au] has joined #minecrafthelp
#41 [02:08] <hashtagwwe> I cannot seem to play the game without an error coming up where the game crashes. it says 'An unexpected issue occurred and the game has crashed. We're sorry for the inconvenience.'
#42 [02:08] * hashtagwwe [webchat@n122-110-32-187.sun2.vic.optusnet.com.au] has quit. (Client Quit)
#43 [02:09] * Bella2 [webchat@27-32-1-51.static.tpgi.com.au] has joined #minecrafthelp
#44 [02:09] <Bella2> hey i need help i have loggedinto my minecraft accound but it will only let me play demo???
#45 [02:14] * quinten [webchat@host-4tou8h.vsg1.zeelandnet.nl] has joined #minecrafthelp
#46 [02:14] <quinten> if i wanna log in it says that i have to try again when im online but i am online, pls Help
#47 [02:35] * Slasheem [webchat@ktnron0916w-grc-01-65-94-201-11.dsl.bell.ca] has joined #minecrafthelp
#48 [02:35] <Slasheem> I need to change my username again
#49 [02:36] * Slasheem [webchat@ktnron0916w-grc-01-65-94-201-11.dsl.bell.ca] has quit. (Client Quit)
#50 [02:46] * jargon1 [webchat@c110-22-217-123.sunsh21.vic.optusnet.com.au] has joined #minecrafthelp
#51 [02:47] <jargon1> i cannot remember my email address for my minecraft account and would like to migrate but cannot do so, what do i do
#52 [02:53] * Mitch [webchat@cpe-101-103-3-186.bpi3-r-031.fli.sa.bigpond.net.au] has joined #minecrafthelp
#53 [02:54] * mjleene [webchat@ip4da418c6.direct-adsl.nl] has joined #minecrafthelp
#54 [02:55] <Mitch> Hi I am trying to miagrate my account but I only know my username and password as I made the account a long time ago. I am still able to login and play but not on realms because it says my account needs to be migrated. My username is MitchTambo, just wondering if you are able to tell the email address I used when I made the account?
#55 [02:55] <mjleene> If I click on play minecraft crashes. I think because I did install an old version of ddg texure packs. I can nog remove this because it crashes. Now I can not play anymore. Can you help me?
#56 [02:58] * mjleene [webchat@ip4da418c6.direct-adsl.nl] has quit. (Client Quit)
#57 [02:59] * Mitch [webchat@cpe-101-103-3-186.bpi3-r-031.fli.sa.bigpond.net.au] has quit. (Quit: webchat.esper.net)
#58 [03:16] * Bella2 [webchat@27-32-1-51.static.tpgi.com.au] has quit. (Quit: webchat.esper.net)
#59 [03:27] * webrosc [~webrosc@cpc95042-newt40-2-0-cust88.19-3.cable.virginm.net] has joined #minecrafthelp
#60 [04:07] * ard0nym [webchat@5-231-134-0.ktk-ip.de] has joined #minecrafthelp
#61 [04:07] * RedPandox123 [webchat@47-41-193-7.dhcp.unas.mo.charter.com] has joined #minecrafthelp
#62 [04:08] <RedPandox123> All of my severs say io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection refused: no further information”
#63 [04:09] <RedPandox123> everything but The Hive
#64 [04:09] <ard0nym> Hello, i can't log in to Minecraft. I'm on Manjaro Linux and the Mojang Support doesn't answer for about 2 weeks.
#65 [04:09] <RedPandox123> oh did you forget your password or have you entered it too many times?
#66 [04:09] <RedPandox123> i think u have to wait 24 hours if you get it wrong too many times
#67 [04:10] * ghost [webchat@c-67-181-1-175.hsd1.ca.comcast.net] has joined #minecrafthelp
#68 [04:10] <ghost> Hello
#69 [04:10] <RedPandox123> hi
#70 [04:10] <RedPandox123> Do you know what io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection refused: no further information”
#71 [04:10] <RedPandox123> means?
#72 [04:11] <ghost> No sorry lol
#73 [04:11] <RedPandox123> yikes
#74 [04:11] <ghost> I have a problem as well
#75 [04:11] <RedPandox123> i cant connect to any server but the hive at all
#76 [04:11] <RedPandox123> oh what is it
#77 [04:11] <ard0nym> my password is correct, i changed it and i can log in to my mojang account on the website. i've waited 1 hour/ 24 hours/ 1 week/ etc
#78 [04:11] <ghost> Have u ever had pets that won't go through the nether portal to the overworld
#79 [04:11] <RedPandox123> haha yeah
#80 [04:11] <ghost> Did u ever fix it
#81 [04:11] <RedPandox123> i think cats cant or smth
#82 [04:12] <ghost> Both my horse and cat won't go through
#83 [04:12] <RedPandox123> it may j be an inconvenient feature in the game
#84 [04:12] <RedPandox123> oh um
#85 [04:12] <RedPandox123> are you on the horse when you try to go through?
#86 [04:12] <ghost> Nah i use a lead
#87 [04:12] <RedPandox123> i think you can push a horse through
#88 [04:12] <ghost> I've gotten other horses through and even another cat I believe
#89 [04:13] <RedPandox123> pewdiepie did it lmao
#90 [04:13] <RedPandox123> hmm
#91 [04:13] <ghost> yeah haha
#92 [04:13] <RedPandox123> that's really odd.. im not sure
#93 [04:14] <RedPandox123> there is some type f rule that cats cant go through the portal with you or something i think
#94 [04:14] <RedPandox123> that's what my friend told me
#95 [04:14] * Jojo2_06 [webchat@23.27.228.167] has joined #minecrafthelp
#96 [04:15] <Jojo2_06> I can't login
#97 [04:16] <Jojo2_06> at minecraft and minecraft.net
#98 [04:16] <RedPandox123> you probably entered the password wrong too many times and have to wait 24 hours to try again
#99 [04:16] <RedPandox123> oh hmm
#100 [04:16] <RedPandox123> maybe you forgot your password
#101 [04:16] <RedPandox123> try resetting it
#102 [04:16] <Jojo2_06> no, I have changed it yesterday
#103 [04:17] <Jojo2_06> it happen nothing at minecraft.net/login
#104 [04:17] <RedPandox123> oh rip
#105 [04:17] <Jojo2_06> I press Login but it happen nothing
#106 [04:18] <Jojo2_06> only the button went black
#107 [04:18] <RedPandox123> i no idea what's up with that :/
#108 [04:18] <Jojo2_06> :(
#109 [04:18] <Jojo2_06> :,(
#110 [04:31] * Moritz [webchat@161-225-024-217.ip-addr.vsenet.de] has joined #minecrafthelp
#111 [04:32] * RedPandox123 [webchat@47-41-193-7.dhcp.unas.mo.charter.com] has quit. (Quit: webchat.esper.net)
#112 [04:33] <Moritz> My problem is i cant login in my account it stay "Invaled email or passwort" i have wait 24 h but it still doenst work i had send a email to the support but perhaps you can answer my problem sorry for bad english I'm german
#113 [04:36] <Moritz> Lutzee My problem is i cant login in my account it stay "Invaled email or passwort" i have wait 24 h but it still doenst work i had send a email to the support but perhaps you can answer my problem sorry for bad english I'm german
#114 [04:38] <ard0nym> da kannst du lange warten
#115 [04:38] <Moritz> okay
#116 [04:39] <ard0nym> bin schon das zweite mal hier (gleiches problem wie du) beim ersten mal konnte mir keiner helfen und da war ich 5 stunden hier drin. dem support hab ich vor 2 wochen geschrieben, bisher nichtmal eine antwort
#117 [04:39] <Moritz> Naja ich hab schon ne email an den Support gesendet, ich hatte das problem schon mal vor 2 Jahren
#118 [04:40] <Moritz> hab da 2 Jahre lang nicht gespielt
#119 [04:40] <Moritz> ard0nym viel glück noch xD
#120 [04:40] <ard0nym> der support für minecraft ist einfach nur schlecht. hab schon mehr hilfe bei EA bekommen
#121 [04:41] <Moritz> oha xD
#122 [04:41] <ard0nym> dir auch noch viel glück :D
#123 [04:41] <Moritz> Hab mir wegen den problem nen 2 Account gekauft und was ein wunder da kamm direkt ne email das sie mir den alten recreatet haben xD
#124 [04:42] <Moritz> früher
#125 [04:42] <ard0nym> ja da hast du deine problemlösung. die wollen nur das geld
#126 [04:42] <Moritz> die müssen bei unseren problem nur den account recreaten hatte das schon mal
#127 [04:43] * hatemkiller17 [webchat@host-41.232.198.100.tedata.net] has joined #minecrafthelp
#128 [04:43] <ard0nym> macht ja offensichtlich keiner. wenn ich seit 2 wochen nichtmal irgendetwas vom support bekomme weiß ich schon wie wichtig die kunden sind
#129 [04:44] <Moritz> was ein dreck
#130 [04:45] <hatemkiller17> i having a promblom where when i try to login i get invaild password but all my login details are right
#131 [04:45] <ard0nym> ich sehe auch nicht ein 5 accounts noch auf vorrat zu kaufen
#132 [04:45] <hatemkiller17> Eglish
#133 [04:45] <ard0nym> der nächste xD+
#134 [04:45] <hatemkiller17> englih
#135 [04:45] <ard0nym> what?
#136 [04:45] <ard0nym> what?
#137 [04:45] * hatemkiller17 [webchat@host-41.232.198.100.tedata.net] has left #minecrafthelp
#138 [04:45] <Moritz> oha xD
#139 [04:46] * hatemkiller17 [webchat@host-41.232.198.100.tedata.net] has joined #minecrafthelp
#140 [04:46] <Moritz> hatemkiller17 we have the same problem
#141 [04:47] <hatemkiller17> so how do i fix it
#142 [04:47] <ard0nym> hatemkiller17 we want to know this too
#143 [04:47] <hatemkiller17> I tried to watch video but all say mcleaks
#144 [04:47] <Moritz> the support have to recreate your account but nothing happens xD
#145 [04:48] <hatemkiller17> mc leaks
#146 [04:48] <hatemkiller17> is safe
#147 [04:48] <Moritz> hatemkiller17 dont do that trust me
#148 [04:48] <hatemkiller17> know
#149 [04:48] <Moritz> Great Server have plugins to stop the joinen from this accounts
#150 [04:48] <Moritz> joining
#151 [04:48] <hatemkiller17> I just got the game and want to play
#152 [04:48] <hatemkiller17> wtf
#153 [04:49] <Moritz> Yeah too
#154 [04:49] <hatemkiller17> does support help fix it
#155 [04:49] <ard0nym> not really
#156 [04:49] <Moritz> I have the same problem ahead 6 monts xD
#157 [04:49] * xSKaTRx [webchat@ip5f5bf56b.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#158 [04:50] <xSKaTRx> need help pls
#159 [04:50] <Moritz> Ah ein Deutscher
#160 [04:50] <xSKaTRx> ja
#161 [04:50] <hatemkiller17> what do you think we should
#162 [04:50] <Moritz> xSKaTRx bei was
#163 [04:50] <ard0nym> kannst du dich auch nicht einloggen?
#164 [04:50] <xSKaTRx> jupp
#165 [04:50] <Moritz> Wir drei haben das problem
#166 [04:50] <hatemkiller17> This so fuck anoying
#167 [04:50] <Absol> hatemkiller17: Please keep it civil
#168 [04:51] <hatemkiller17> MY mojang acount works
#169 [04:51] <Moritz> hatemkiller17 we can't do something...
#170 [04:51] <hatemkiller17> what
#171 [04:51] <xSKaTRx> ich weiß nicht ob die email mal geändert wurde von mir oder nicht deswegen kann ich nicht ma ne anfrage wegen password senden -_-
#172 [04:51] <Moritz> hatte ich auch
#173 [04:52] <xSKaTRx> wann hilft denn mal wer hier ?
#174 [04:52] <Moritz> Der Supporter muss den Account recreaten hast du deine Transactionsnummer ohne die machen die nichts
#175 [04:52] <ard0nym> passwort ändern musst du über passwort vergessen machen, anders gings bei mir auch nicht
#176 [04:52] <hatemkiller17> XD is this happening to all the people or only how just bought it
#177 [04:52] <ard0nym> aber das wird nicht helfen
#178 [04:52] <Moritz> xSKaTRx Der Supporter muss den Account recreaten hast du deine Transactionsnummer ohne die machen die nichts
#179 [04:52] <hatemkiller17> teh game
#180 [04:52] <hatemkiller17> the game
#181 [04:52] <Moritz> hatemkiller17 what is?
#182 [04:53] <hatemkiller17> xdxdxdxdxdxdxdxdxdxdxdxdxdxdxdxdxdxdxxddxdxxdxxdxxdxddxdx
#183 [04:53] <Moritz> hatemkiller17 dont rage pls
#184 [04:53] <Moritz> listen to Old town road xD
#185 [04:53] <xSKaTRx> ne die habe ich ja schon längst nicht .....ich hab es noch gekauft wo es für 20 euro raus kam
#186 [04:53] <ard0nym> ich hab keine transaktionsnummer mehr. hab den kack schon seit 8 jahren, sowas heb ich doch nicht so lange auf
#187 [04:54] <Moritz> Schreibt Skrill musste ich auch
#188 [04:54] <Moritz> an
#189 [04:54] <hatemkiller17> I am really trigged bought a came and cant play it that bad
#190 [04:54] <hatemkiller17> game
#191 [04:54] <xSKaTRx> ich kann ja auch kein password zurück setzten wenn ich nciht mal weiß an welche email das geht
#192 [04:55] <Moritz> Ich hab Minecraft vor 8 jahren gehollt und hatte die Transaktion Nummer auch net hab den Skrill support angeschrieben und die haben mir die Nummer gegeben
#193 [04:55] <ard0nym> hast du einen mojang account? dann müsste das ja an deine email gehen mit der du dich einloggst
#194 [04:55] <hatemkiller17> anyone helpppp]
#195 [04:55] <xSKaTRx> mhh
#196 [04:55] <ard0nym> Moritz ich weiß ja net mal mehr wie ich das spiel damals gekauft hab
#197 [04:55] <hatemkiller17> english
#198 [04:56] <Moritz> hatemkiller17 he sais "he doenst know how he bought Minecraft
#199 [04:56] <Moritz> we talking about the transaktion number
#200 [04:56] <ard0nym> yeah, maybe paypal/paysafe/creditcard
#201 [04:57] <xSKaTRx> nop kp welche email bei mojang is
#202 [04:58] <Moritz> ard0nym did you seek in the spam folder from your email ?
#203 [04:58] <ard0nym> Moritz nothing in spam
#204 [04:59] <Moritz> ard0nym okay
#205 [04:59] <xSKaTRx> trd skrill?
#206 [04:59] <hatemkiller17> I just want to play
#207 [04:59] <Moritz> xSKaTRx was ist trd
#208 [04:59] <xSKaTRx> trozdem
#209 [04:59] <hatemkiller17> Does mojang now
#210 [05:00] <Moritz> xSKaTRx kannst es ja versuchen ist ja ein versuch wert
#211 [05:00] <xSKaTRx> ich sehe ja nicht mal einen skrill
#212 [05:00] * Senelis [webchat@IN-84-15-184-179.bitemobile.lt] has joined #minecrafthelp
#213 [05:00] <hatemkiller17> people you should wait Does waiting work
#214 [05:00] <ard0nym> skrill müsste die firma sein über die die transaktion gelaufen ist
#215 [05:00] * Britishkid [webchat@c-73-6-96-146.hsd1.tx.comcast.net] has quit. (Quit: webchat.esper.net)
#216 [05:00] <Moritz> xSKaTRx nene das ist eine Firma von paypal und diese firma muss du anschreiben
#217 [05:01] <Senelis> I can't login into the minecraft official site
#218 [05:01] <Moritz> wait
#219 [05:01] <hatemkiller17> me to
#220 [05:01] <xSKaTRx> ich glaub ich hab das aber über paypal nicht mal gekauft xD
#221 [05:01] <hatemkiller17> Xd
#222 [05:01] <Moritz> Senelis everybody here have the same problem ;/
#223 [05:01] <Senelis> waited a day and nothing happened
#224 [05:01] <hatemkiller17> me to
#225 [05:01] <Moritz> me too
#226 [05:01] <hatemkiller17> Wtf
#227 [05:01] <xSKaTRx> me too
#228 [05:01] <ard0nym> me too
#229 [05:02] <hatemkiller17> is it something with our acounts or sever
#230 [05:02] <Senelis> damn
#231 [05:02] <hatemkiller17> DAmmmmmmmmmmmmmmmmmmmmm
#232 [05:02] <hatemkiller17> xd
#233 [05:02] <Moritz> hell yeah
#234 [05:02] <hatemkiller17> senelis have you just bought the game
#235 [05:03] <hatemkiller17> why do say hell yeah is it fixed
#236 [05:03] <Moritz> Alta ich lösch gleich Minecraft und spiel GTA online weiter
#237 [05:03] <hatemkiller17> wtf
#238 [05:04] <Moritz> I watch yet "U got that"
#239 [05:05] <hatemkiller17> whatr
#240 [05:05] <Moritz> https://www.youtube.com/watch?v=T1LqYfgb6EY&t=36s
#241 [05:05] <Moritz> this fuck
#242 [05:05] <Absol> Moritz: Please keep it civil
#243 [05:05] <hatemkiller17> okay
#244 [05:06] <ard0nym> i think this is an irc just to get angry not to get help
#245 [05:06] <Moritz> hell yeah
#246 [05:07] <hatemkiller17> what
#247 [05:07] <Moritz> yeah
#248 [05:07] <hatemkiller17> DO the have a help chat
#249 [05:07] <Moritz> hatemkiller17 from where did you come xD?
#250 [05:07] <hatemkiller17> support xd
#251 [05:08] <Moritz> you genius xD
#252 [05:08] <ard0nym> anyone get experience with terasology?
#253 [05:09] <hatemkiller17> https://www.youtube.com/watch?v=iCzIUfRCu8g&t=93s is safe
#254 [05:09] <Moritz> nah
#255 [05:09] <ard0nym> this seems not to be legal
#256 [05:09] <hatemkiller17> https://www.youtube.com/watch?v=GAGCAkdKVWI
#257 [05:09] <hatemkiller17> Did you try this
#258 [05:10] <hatemkiller17> https://www.youtube.com/watch?v=JyI9qwRAqJc&t=23s
#259 [05:10] <Moritz> its legal but every Account from this website are banned on great Server
#260 [05:10] <hatemkiller17> https://www.youtube.com/watch?v=cE-NJLzLOE0&t=223s
#261 [05:10] <hatemkiller17> yes
#262 [05:10] <Moritz> You can only play on little servers
#263 [05:10] <hatemkiller17> true
#264 [05:11] <hatemkiller17> I know o only got the game to play hypixel
#265 [05:11] <Moritz> I have
#266 [05:11] <Moritz> Experience with the website
#267 [05:12] <hatemkiller17> what
#268 [05:12] <Moritz> And all the Supporter here are bots
#269 [05:12] <hatemkiller17> i know
#270 [05:12] <hatemkiller17> wtf
#271 [05:13] <hatemkiller17> https://www.reddit.com/r/Minecraft/comments/ayyh5g/cant_login_to_minecraftnet/
#272 [05:13] <Moritz> Go to someone from this supporter and click when on profiles and in the discreption you can see thats all there are bots
#273 [05:14] <hatemkiller17> All of people say use mcleaks
#274 [05:14] <Moritz> You can try it
#275 [05:14] * TheLordDrew [webchat@host55-80-dynamic.13-79-r.retail.telecomitalia.it] has joined #minecrafthelp
#276 [05:14] <hatemkiller17> did you try it
#277 [05:15] <TheLordDrew> hello
#278 [05:15] <hatemkiller17> hello
#279 [05:15] <TheLordDrew> do someone speak italian?
#280 [05:15] <hatemkiller17> no
#281 [05:15] <Moritz> no
#282 [05:15] <hatemkiller17> only English and germen
#283 [05:15] <Moritz> TheLordDrew i can translate
#284 [05:15] <hatemkiller17> whta
#285 [05:15] <hatemkiller17> hat
#286 [05:16] <Andrio> The irony is that MCLeaks is very often the cause of this problem
#287 [05:16] <TheLordDrew> ok.. so.. i tried to purchase Minecraft but an error occured
#288 [05:16] <Andrio> Moritz, can you log in at https://account.mojang.com/ ?
#289 [05:16] <Andrio> hatemkiller17, can you log in at https://account.mojang.com/ ?
#290 [05:16] <hatemkiller17> yes
#291 [05:16] <xSKaTRx> i cant log in everything
#292 [05:16] <Moritz> no
#293 [05:16] <xSKaTRx> i get no email
#294 [05:16] <Andrio> ??> ard0nym lang/DE
#295 [05:17] <Moritz> but yet ;D Andrio
#296 [05:17] <Moritz> I can login
#297 [05:17] <Moritz> yes
#298 [05:17] <ghost> anyone ever had problems with ur pets going through the nether portal? mine won't teleport even if they're standing in the portal
#299 [05:17] <Andrio> xSKaTRx, what happens when you try to log in at https://account.mojang.com/ ?
#300 [05:17] <Andrio> ghost, is this in single player?
#301 [05:17] <ghost> yes
#302 [05:18] <hatemkiller17> nothing
#303 [05:18] <Moritz> hatemkiller17 i can login
#304 [05:18] <Andrio> ??> Moritz tools/HJT
#305 [05:18] <Andrio> ghost, have you been to the Nether yet?
#306 [05:18] <hatemkiller17> it says you only minecraft and calimed on a date
#307 [05:18] <Moritz> Andrio what?
#308 [05:18] <xSKaTRx> it was on my old email but i cant login into .... its a very long time that i used it xD but i dont khnow i canged it or not
#309 [05:18] <ard0nym> Andrio what do you mean?
#310 [05:18] <Moritz> what did you mean Andrio
#311 [05:19] <ghost> yes I'm in the nether.. I brought a horse and cat to the nether from another portal, and when I try and get them to go in any other portal they won't teleport back to the overworld
#312 [05:19] <hatemkiller17> when trying to login into minecraft.net with monjang acount grey buttons come when on my phone login in fine
#313 [05:19] <Andrio> Moritz, download and run this tool: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#314 [05:20] <Andrio> Moritz, use it to generate a log file, then post it to https://paste.ubuntu.com/ and show us the link to it
#315 [05:20] <Andrio> hatemkiller17, same for you
#316 [05:20] <TheLordDrew> Spero mi possiate tradurre. Ho provato ad acquistare minecraft sul sito ufficiale. Al momento del pagamento è apparsa una notifica di errore. Ho riprovato con la mia carta ed anche con paypal ma mi dava sempre lo stesso errore. Il problema sta nel fatto che dalla mia carta sono stati prelevati i soldi ma non mi è arrivata nessuna email e non mi fa
#317 [05:20] <TheLordDrew> procedere al download. Ho scaricato comunque il launcher e mi fa giocare solo alla versione demo. Qualcuno sa come posso risolvere?
#318 [05:20] <Moritz> Andrio I done it
#319 [05:20] <hatemkiller17> is this safe
#320 [05:20] <hatemkiller17> xD
#321 [05:20] <Andrio> hatemkiller17, HijackThis is safe; it's a pretty well-known tool
#322 [05:20] <xSKaTRx> it was on my old email but i cant login into .... its a very long time that i used it xD but i dont khnow i canged it or not
#323 [05:21] <Andrio> ard0nym, can you tell me the problem in English?
#324 [05:21] <ghost> Andrio, yes I'm in the nether.. I brought a horse and cat to the nether from another portal, and when I try and get them to go in any other portal they won't teleport back to the overworld
#325 [05:21] <Moritz> Andrio
#326 [05:21] <Moritz> What should I investigate?
#327 [05:21] <Andrio> Moritz, show me the report
#328 [05:22] <TheLordDrew> Andrio can you help me?
#329 [05:22] <xSKaTRx> andrio what about me ?
#330 [05:22] <Andrio> xSKaTRx, you can't get into your email account?
#331 [05:22] <ard0nym> Andrio i can't log in. invalid username and password. on mojang.com everything works fine. i wrote an email to the support 2 weeks ago and didnt get any answer. my OS is Manjaro
#332 [05:22] <Andrio> TheLordDrew, can you write it in English?
#333 [05:22] <xSKaTRx> yes in my old
#334 [05:23] <TheLordDrew> Andrio I tried to buy minecraft on the official website. At the time of payment an error notification appeared. I tried again with my card and also with paypal but it always gave me the same error. The problem is that the money was taken from my card but no email was sent to me and it does not let me proceed with the download. I downloaded the laun
#335 [05:23] <TheLordDrew> cher anyway and it only lets me play the demo version. Does anyone know how I can fix it?
#336 [05:23] <Andrio> xSKaTRx, can you reset your password at https://account.mojang.com/password ?
#337 [05:23] <xSKaTRx> i cant reset it but i get no email
#338 [05:23] <Andrio> xSKaTRx, checked your spam folder?
#339 [05:23] <xSKaTRx> not in normal not in spam
#340 [05:23] * ghost [webchat@c-67-181-1-175.hsd1.ca.comcast.net] has quit. (Quit: webchat.esper.net)
#341 [05:23] <Moritz> Andrio I've send you a message
#342 [05:23] <Andrio> ok
#343 [05:24] <Andrio> xSKaTRx, you may need to send a ticket to Mojang then. Also try it with any other email addresses you have.
#344 [05:24] <hatemkiller17> i do not trust
#345 [05:24] <xSKaTRx> i send it last week
#346 [05:24] <TheLordDrew> Help me please D:
#347 [05:24] <Moritz> hatemkiller17 hes Operator
#348 [05:25] <Moritz> https://pastebin.com/Ekz6bm8V
#349 [05:25] <hatemkiller17> https://paste.ubuntu.com/p/wDRcyY3dv6/
#350 [05:25] <Andrio> Moritz, you'll need to open Notepad as administrator
#351 [05:26] * MrsGlacia [webchat@ppp-229-199.27-151.wind.it] has joined #minecrafthelp
#352 [05:26] <Moritz> I doenst have Notepad
#353 [05:26] <xSKaTRx> when i get an answer ?
#354 [05:26] <hatemkiller17> i used to use mcleaks for alt acounts
#355 [05:26] <Andrio> Moritz, it's a part of Windows; not having it would be a pretty bad thing
#356 [05:26] <xSKaTRx> or can you help me pls direcly D:
#357 [05:26] <Andrio> xSKaTRx: 'Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: https://help.mojang.com/customer/portal/articles/359446 '
#358 [05:27] <Andrio> hatemkiller17, you'll need to get rid of that then
#359 [05:27] <MrsGlacia> Hi everybody, I was playing Skyfacory3, and suddenly it didnt want to load the world anymore, and now I dont know what to do..
#360 [05:27] <hatemkiller17> i did
#361 [05:27] <Moritz> did you mean Notepad++`?
#362 [05:27] <hatemkiller17> I put them on my destop
#363 [05:27] <hatemkiller17> yes
#364 [05:27] <Andrio> TheLordDrew, what does the error notification say?
#365 [05:27] <Andrio> Moritz, did you remove Notepad?
#366 [05:27] <Andrio> Anyway, Notepad++ will work too
#367 [05:28] <Andrio> MrsGlacia, unfortunately we don't support mods here
#368 [05:28] <MrsGlacia> oh okay, do you know where I can look for it?
#369 [05:28] <Moritz> My PC language is german did you mean "Editor"
#370 [05:28] * xSKaTRx [webchat@ip5f5bf56b.dynamic.kabel-deutschland.de] has quit. (Quit: webchat.esper.net)
#371 [05:28] <Andrio> ard0nym, can you open the file at /etc/hosts with a text editor?
#372 [05:29] <Andrio> Moritz, maybe; I'm not sure if the name is different in German
#373 [05:29] <TheLordDrew> Andrio "An error occurred during the order process, check your credit card information and try again."
#374 [05:29] <Andrio> TheLordDrew, at https://my.minecraft.net/en-us/store/minecraft/ ?
#375 [05:29] <hatemkiller17> I need help
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#378 [05:29] <TheLordDrew> Andrio yes
#379 [05:29] * Senelis [webchat@IN-84-15-184-179.bitemobile.lt] has quit. (Quit: webchat.esper.net)
#380 [05:30] <hatemkiller17> check link all of the logs floder are not ther
#381 [05:30] <Andrio> hatemkiller17: 'To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#382 [05:30] <Andrio> 'Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"'
#383 [05:30] * MrsGlacia [webchat@ppp-229-199.27-151.wind.it] has quit. (Quit: webchat.esper.net)
#384 [05:30] <ard0nym> Andrio yes i can
#385 [05:30] <Andrio> TheLordDrew, can you log in at https://account.mojang.com/ ?
#386 [05:31] <Andrio> TheLordDrew, and are you sure you used the right email address?
#387 [05:31] <Andrio> ard0nym, what's in it?
#388 [05:31] * kapsickaCZ [webchat@136.47.broadband17.iol.cz] has joined #minecrafthelp
#389 [05:31] <Andrio> hatemkiller17, remove all lines containing mojang from the hosts file
#390 [05:31] <hatemkiller17> what do you what do this to
#391 [05:31] <ard0nym> Andrio should i send it in pastebin? its is not much
#392 [05:32] <Andrio> ard0nym, yes
#393 [05:32] <TheLordDrew> Andrio i logged. I'm very sure. I got automatic compilation
#394 [05:32] <SimoLaPace> when I enter my login information on the site, I can't log in and it doesn't give me any kind of error. What can I do?
#395 [05:32] <Andrio> TheLordDrew, compilation?
#396 [05:32] <hatemkiller17> yes
#397 [05:32] <Andrio> SimoLaPace, can you log in at https://account.mojang.com/ ?
#398 [05:32] <hatemkiller17> Andrio what do i do
#399 [05:33] <Andrio> hatemkiller17, have you edited your hosts file?
#400 [05:33] <ard0nym> Andrio https://paste.ubuntu.com/p/v4ZHM66bKX/
#401 [05:33] <TheLordDrew> Andrio i don't know how to translate it ahaha when you have registered your information and they appear when you have a module to compile
#402 [05:33] <Moritz> Andrio yet?: https://pastebin.com/eWg1yAGr
#403 [05:33] <Andrio> hm
#404 [05:33] <TheLordDrew> anyway the email was correct, i'm 100% sure
#405 [05:34] <Andrio> Moritz, do you have a text editor open as administrator?
#406 [05:34] <hatemkiller17> Andrio help
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#408 [05:34] <Andrio> TheLordDrew, can you show me a screenshot?
#409 [05:34] <Moritz> yeah
#410 [05:34] <Moritz> Andrio yeah
#411 [05:34] <Andrio> Moritz, open %SystemRoot%\System32\drivers\etc\hosts
#412 [05:34] <Andrio> via File > Open
#413 [05:35] <Andrio> Moritz, remove all lines containing mojang from that file
#414 [05:35] <TheLordDrew> yes, I can. How can I send it
#415 [05:35] <Moritz> okay
#416 [05:35] <hatemkiller17> how do ope host
#417 [05:35] <hatemkiller17> s
#418 [05:36] <Andrio> hatemkiller17: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#419 [05:36] <Andrio> TheLordDrew, paste it into imgur.com
#420 [05:36] <Andrio> then show me the link to the post
#421 [05:36] <Moritz> Where did i save it??
#422 [05:36] <Moritz> Andrio
#423 [05:36] <Andrio> Moritz, save it to the same file
#424 [05:37] <TheLordDrew> Andrio https://imgur.com/xyGPHJV
#425 [05:39] <hatemkiller17> where
#426 [05:39] <hatemkiller17> xd
#427 [05:39] <Andrio> TheLordDrew, so can you log in to https://account.mojang.com/ ?
#428 [05:39] <hatemkiller17> Moritz how did you do it
#429 [05:39] <Andrio> hatemkiller17, got Notepad open?
#430 [05:39] <Andrio> as administrator?
#431 [05:39] <Moritz> Andrio where nothing stay that you can start it with adminstrator
#432 [05:39] <TheLordDrew> Andrio yes, I can and I did it
#433 [05:39] <SimoLaPace> I can log in on Mojang account but I can't log in on minecraft.net and Minecraft launcher
#434 [05:40] <hatemkiller17> okay
#435 [05:40] <hatemkiller17> Andrio okay
#436 [05:41] <Andrio> TheLordDrew, does that show that you have bought the game?
#437 [05:41] <Andrio> SimoLaPace: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#438 [05:41] <Andrio> Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#439 [05:42] <TheLordDrew> Andrio with my card every payment i do it show me a notification on my smartphone
#440 [05:42] <Andrio> ok
#441 [05:42] <Andrio> TheLordDrew, if you've been charged multiple times, you should contact Mojang
#442 [05:42] * SuperLorran [webchat@94.59.90.93] has joined #minecrafthelp
#443 [05:43] <hatemkiller17> Andrio i did that should it work now
#444 [05:43] <Andrio> hatemkiller17, have you edited the file?
#445 [05:43] <SuperLorran> I am not being able to log in to Minecrfat
#446 [05:43] <hatemkiller17> yes
#447 [05:43] <hatemkiller17> I save it
#448 [05:44] <TheLordDrew> Andrio at the moment i don't know, 'cause i had only 24€ and it costs 23.95€. How can I contact Mojang?
#449 [05:44] <Moritz> It's doenst work for me
#450 [05:45] <hatemkiller17> it works
#451 [05:45] <Moritz> not for ,e
#452 [05:45] <hatemkiller17> it works
#453 [05:45] <SuperLorran> My Minecraft account isnt letting me log in i cant reset my password as i dont have more access to my minecraft email and i cant migrate because it shows the same error as in Minecraft which is Invalid Username or Password
#454 [05:45] <hatemkiller17> try it agin
#455 [05:45] <SuperLorran> please help
#456 [05:46] <hatemkiller17> Andrio Thank soooo much man
#457 [05:46] <Moritz> hatemkiller17 https://pastebin.com/x6PjfpXT thats right
#458 [05:46] <Moritz> ?
#459 [05:47] <Moritz> Andrio https://pastebin.com/x6PjfpXT
#460 [05:47] <Andrio> no problem
#461 [05:47] <hatemkiller17> thanks
#462 [05:47] <hatemkiller17> xf
#463 [05:47] <Moritz> It's doenst work
#464 [05:47] <hatemkiller17> xd
#465 [05:47] * Absol kicked hatemkiller17 from #minecrafthelp (Reason: atemkiller17 :Stop spamming)
#466 [05:47] <Andrio> Moritz, is that after editing it?
#467 [05:47] <Moritz> yes
#468 [05:47] <SuperLorran> My Minecraft account isnt letting me log in i cant reset my password as i dont have more access to my minecraft email and i cant migrate because it shows the same error as in Minecraft which is Invalid Username or Password. someone?
#469 [05:47] <Andrio> SuperLorran, see https://help.mojang.com/customer/en/portal/articles/901432-changing-your-email-address-mojang-accounts-?b_id=5408
#470 [05:47] <SuperLorran> thanks
#471 [05:47] <Andrio> TheLordDrew: https://help.mojang.com/customer/portal/emails/new
#472 [05:48] <Moritz> Andrio pls answer
#473 [05:48] * pascal [webchat@83-87-29-132.cable.dynamic.v4.ziggo.nl] has joined #minecrafthelp
#474 [05:48] <TheLordDrew> Andrio ok thanks, I will try
#475 [05:48] <Andrio> Moritz, does the game work now?
#476 [05:48] <Moritz> no
#477 [05:48] <Andrio> Moritz, what happened?
#478 [05:49] <SimoLaPace> After that what shoud I do? "Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open""
#479 [05:49] <Moritz> It stay "Invaled paswort or email"
#480 [05:49] <SuperLorran> it keeps saying unknown email or password when i try to access my Mojang account so then what?
#481 [05:49] <ard0nym> Andrio i installed the launcher with pamac and i downloaded the archive from mojang, but it doesn't make a difference
#482 [05:49] <pascal> hello, i have a problem with my realm
#483 [05:49] <Andrio> SimoLaPace, remove all lines containing 'mojang' from that file
#484 [05:50] <Andrio> SuperLorran, can you log in at https://account.mojang.com/ ?
#485 [05:50] <Andrio> Moritz, can you still log in at https://account.mojang.com/ ?
#486 [05:50] <pascal> the people who i invited are not white-listen and neither am i
#487 [05:50] <TheLordDrew> Andrio hey the last thing! I don't know which version i need. i have got a PC (so java version) but it has Windows 10, so which version it is?
#488 [05:50] <SuperLorran> i cant log in into my mojang account
#489 [05:50] <Andrio> TheLordDrew, you bought the Java Edition
#490 [05:51] <Moritz> Andrio How can i run it with admin
#491 [05:51] <Andrio> SuperLorran, see https://help.mojang.com/customer/en/portal/articles/901432-changing-your-email-address-mojang-accounts-?b_id=5408
#492 [05:51] <TheLordDrew> Andrio ok thanks
#493 [05:51] <Andrio> Moritz, type the name into the Start menu, right click it and select Run as Administrator
#494 [05:51] <Moritz> wich startmenu
#495 [05:52] <Moritz> Q + r?
#496 [05:52] <Moritz> Windows + R
#497 [05:52] <Andrio> that's the Run dialog, not the Start menu
#498 [05:52] <Andrio> Win+S should do it
#499 [05:52] <SimoLaPace> Thank for all. Now it works
#500 [05:52] <Andrio> no problem.
#501 [05:53] * SimoLaPace [webchat@net-5-89-65-7.cust.vodafonedsl.it] has quit. (Quit: webchat.esper.net)
#502 [05:53] <SuperLorran> i cant do the security challenge, i dont have access to my email so i cant have the transaction ID and i cant migrate my mojang account with my minecraft account like it is on the website Andrio sent so then what?
#503 [05:53] <pascal> Andrio, im having problems with my realm
#504 [05:53] <Andrio> SuperLorran, you will need to contact Mojang then
#505 [05:54] <SuperLorran> ok
#506 [05:54] <Andrio> pascal, we don't control Minecraft Realms, so I'm not sure we can solve that here
#507 [05:54] <pascal> okay thanks anyway
#508 [05:54] * pascal [webchat@83-87-29-132.cable.dynamic.v4.ziggo.nl] has quit. (Quit: webchat.esper.net)
#509 [05:56] <Moritz> Andrio I type in the bar %SystemRoot%\System32\drivers\etc\hosts and click right and it's come saveplace and
#510 [05:56] <Moritz> Full standing path copy
#511 [05:57] <Andrio> Moritz, open Notepad as admin, go to File > Open in Notepad, and enter that path there.
#512 [05:57] <Andrio> Or Notepad++
#513 [06:00] <Moritz> I done it
#514 [06:01] <Moritz> It's work thanks
#515 [06:01] <Moritz> Andrio much thanks and sorry for my bad english
#516 [06:04] <Moritz> Andrio bye ;D
#517 [06:04] * Moritz [webchat@161-225-024-217.ip-addr.vsenet.de] has quit. (Quit: webchat.esper.net)
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#519 [06:05] <ard0nym> Andrio
#520 [06:05] <ard0nym> Andrio ?
#521 [06:05] <Alidiar> Hello
#522 [06:06] <Alidiar> Do I list my issue here?
#523 [06:06] * Alidiar [webchat@cpe-74-76-224-112.nycap.res.rr.com] has quit. (Client Quit)
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#525 [06:07] * Ant8 [webchat@cpe-74-76-224-112.nycap.res.rr.com] has joined #minecrafthelp
#526 [06:09] <Ant8> Ok so my issue is that I am unable to log into my minecraft account from my launcher. I have forgotten the password and im not even sure if the email is correct. I tried going to the website to change my password but I also do not have the password to the old Yahoo email that my account is connected to and Yahoo doesn't allow you to change your pas
#527 [06:09] <Ant8> sword for some reason. So now im stuck without an account.
#528 [06:09] <Andrio> ard0nym, can you open a terminal?
#529 [06:09] <Ant8> What is a terminal
#530 [06:09] <Andrio> Ant8, see https://help.mojang.com/customer/en/portal/articles/901432-changing-your-email-address-mojang-accounts-?b_id=5408
#531 [06:09] <ard0nym> Andrio yes its open
#532 [06:10] <Ant8> ok
#533 [06:11] <Ant8> Ok, I am at my mojang account settings. Where do I go from here?
#534 [06:12] <Andrio> Ant8, try https://account.mojang.com/changeemail/request
#535 [06:12] <Andrio> ard0nym, enter host authserver.mojang.com and tell me what the output says
#536 [06:13] <ard0nym> Andrio that the command host doesn't exist
#537 [06:14] <Ant8> I moved on a little. I requested to change my email and changed it. I am going to proceed on my own and see if I can figure it out. Thank you for your help. Have a good one
#538 [06:14] <Andrio> no problem.
#539 [06:14] * starwars629 [webchat@67-8-39-161.res.bhn.net] has joined #minecrafthelp
#540 [06:15] <Andrio> ard0nym, it's in the bind-utils package from what I can find
#541 [06:15] <Andrio> Maybe
#542 [06:16] <ard0nym> Andrio it is a programm in the repos or is it in the minecraft-launcher dir?
#543 [06:16] <Andrio> Or dnsutils
#544 [06:17] <Andrio> ard0nym, it's not Minecraft related.
#545 [06:17] <Andrio> ard0nym, you can install it through your system's package manager if you have one.
#546 [06:17] * Senelis [webchat@IN-84-15-187-005.bitemobile.lt] has joined #minecrafthelp
#547 [06:17] <Senelis> Hello
#548 [06:17] * TheLordDrew [webchat@host55-80-dynamic.13-79-r.retail.telecomitalia.it] has quit. (Quit: webchat.esper.net)
#549 [06:18] <Ant8> Quick thing, im on the login screen for minecraft.net and no matter what I type in and press "Log In" It proceeds to do absolutely nothing. I've reloaded the page and reopened my browser. Is this a common issue?
#550 [06:18] <Senelis> I cannot log into Minecraft or Minecraft's official webpage. Tried resetting password and reinstalling minecraft, nothing helped.
#551 [06:18] <starwars629> So I recently got minecraft and set up the account but it gave me the error message that I had an invalid username or password but when I tried on my dads computer it worked perfectly. I already tried changing my password, waiting 24 hours, and deleting and reinstalling minecraft.
#552 [06:19] <ard0nym> Andrio output from the terminal: authserver.mojang.com has address 13.32.157.118
#553 [06:20] * Steve [webchat@cpc86981-haye25-2-0-cust224.17-4.cable.virginm.net] has joined #minecrafthelp
#554 [06:21] <Steve> I am playing LAN however when i try to connect I am disconnected from the server
#555 [06:22] * Tesla79 [webchat@h081217133034.dyn.cm.kabsi.at] has joined #minecrafthelp
#556 [06:23] <Tesla79> So I have this problem where my own realm tells me I am not on the playerlist aswell as my friends who are on it cannot join. I can neither change the map nor can I close the realm, it will load infinitely. Any ideas on how to fix it?
#557 [06:24] <Steve> rip lol
#558 [06:24] * Ant8 [webchat@cpe-74-76-224-112.nycap.res.rr.com] has quit. (Quit: webchat.esper.net)
#559 [06:26] <ard0nym> Andrio add the ip from the authserver to the host file?
#560 [06:29] <Andrio> ard0nym, hm, looks correct to me. No, don't add it.
#561 [06:29] <Andrio> ard0nym, what browser are you using?
#562 [06:29] <ard0nym> Andrio firefox
#563 [06:30] * Alidiar [webchat@cpe-74-76-224-112.nycap.res.rr.com] has joined #minecrafthelp
#564 [06:30] <Alidiar> Are there any operators actually online atm
#565 [06:31] <Andrio> Alidiar, what browser?
#566 [06:33] <Alidiar> I fixed the issue, now I am on the security information trying to change my password but I dont know what the old password was
#567 [06:33] <Andrio> oh
#568 [06:33] <Alidiar> yeah
#569 [06:34] <Andrio> Alidiar, see if you can reset your password at https://account.mojang.com/password
#570 [06:34] * starwars629 [webchat@67-8-39-161.res.bhn.net] has quit. (Quit: webchat.esper.net)
#571 [06:35] <Senelis> Andrio I cannot log into Minecraft or Minecraft's official webpage. Tried resetting password and reinstalling minecraft, nothing helped.
#572 [06:36] <Alidiar> Ok so that reset the password for my minecraft.net account but not by actually minecraft launcher account
#573 [06:37] <Andrio> Alidiar, those are the same account
#574 [06:37] <Andrio> Senelis, what happens when you try to log in?
#575 [06:38] <Alidiar> It logged in on the website but the exact same thing wont work on the launcher
#576 [06:38] <Senelis> Andrio If I'm trying to log in into the webpage, nothing happens. You press log in and the button just gets darker. And for the launcher it just says incorrect username/password
#577 [06:40] <Andrio> Alidiar, what happened on the launcher?
#578 [06:41] <Alidiar> It just says invalid user or pass
#579 [06:41] <Alidiar> I changed the password again and tried and it still didn't work
#580 [06:42] <Andrio> Alidiar, can you log in at https://account.mojang.com/ ?
#581 [06:42] <Andrio> Senelis, can you log in at https://account.mojang.com/ ?
#582 [06:42] * Levis [webchat@104-222-126-40.cpe.teksavvy.com] has quit. (Quit: webchat.esper.net)
#583 [06:42] <Alidiar> Yeah, it works fine. Should I try reinstalling the launcher ._.
#584 [06:43] <Senelis> Andrio Yes I can and it works perfectly.
#585 [06:44] * starwars629 [webchat@67-8-39-161.res.bhn.net] has joined #minecrafthelp
#586 [06:45] * starwars629 [webchat@67-8-39-161.res.bhn.net] has quit. (Client Quit)
#587 [06:45] <Alidiar> Wait, are emails case-sensitive
#588 [06:45] <Alidiar> nope, nvm
#589 [06:46] <Andrio> Part of it can be
#590 [06:46] <Andrio> Alidiar and Senelis: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#591 [06:46] <Andrio> Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#592 [06:48] <Alidiar> Ok, im working on it
#593 [06:49] <Senelis> Andrio done, but while doing the scan it said something about something rejecting the scan
#594 [06:50] <Alidiar> https://paste.ubuntu.com/p/fyp62nmmxw/
#595 [06:51] <Senelis> https://paste.ubuntu.com/p/CMzkT6dBCG/
#596 [06:52] <Andrio> Senelis, you have League of Legends running there?
#597 [06:52] <Andrio> Alidiar and Senelis, you seem to have traces of McLeaks or something similar; you'll need to get rid of that
#598 [06:53] <Alidiar> ? Dont know what that is but ill search for it
#599 [06:54] <Senelis> Andrio I do have league running haha, and yes, I have installed mcleaks before because I tried everything to overrun this problem, but I thought that I got rid of it. Could you mark the traces for me so I would know what to delete?
#600 [06:55] <Andrio> Senelis, you'll need to edit your hosts file; know how to do that?
#601 [06:55] <Senelis> Andrio No, not really, could you help me out?
#602 [06:55] <Andrio> Senelis: 'To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#603 [06:55] <Andrio> Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#604 [06:56] <Alidiar> Im not sure if I deleted it or not. Should I be doing this aswell?
#605 [06:57] <Andrio> Alidiar, I'd say so
#606 [06:57] <Alidiar> Ok
#607 [06:57] <Senelis> Andrio dont that. What next?
#608 [06:58] <Senelis> Andrio Done*
#609 [06:59] <Alidiar> it said it already existed and asked to replace it
#610 [06:59] <Alidiar> yes or no
#611 [06:59] <Andrio> Alidiar, what did you do?
#612 [06:59] <Alidiar> The exact thing you said
#613 [06:59] <Andrio> Senelis, see if it works now
#614 [06:59] * Denis [webchat@95-105-229-155.dynamic.orange.sk] has joined #minecrafthelp
#615 [06:59] <Alidiar> I did the notepad thing
#616 [07:00] <Andrio> Alidiar, if you're trying to edit your hosts file, you'll need to rewrite the thing, yes
#617 [07:00] * Denis [webchat@95-105-229-155.dynamic.orange.sk] has quit. (Client Quit)
#618 [07:00] <Alidiar> Ok, now what
#619 [07:00] <Senelis> Andrio Just tried connecting to the webpage, didn't work.
#620 [07:01] <Andrio> Senelis and Alidiar, also change your password.
#621 [07:01] <Alidiar> So just leave the notepad empty?
#622 [07:01] <Andrio> Alidiar, were the mojang.com entries the only thing in the file?
#623 [07:01] <Senelis> Andrio Is that necesery?
#624 [07:02] <Andrio> Senelis, it's not necessary, but we strongly recommend it to be safe
#625 [07:02] <Alidiar> I have no idea. I did what you said and it said it already existed, you said yes and now I have an empty notepad file that says hosts as a name
#626 [07:03] <Andrio> ok
#627 [07:03] <Andrio> Alidiar, does the game work now?
#628 [07:03] <Alidiar> ill give it a shot, one sec
#629 [07:03] <Senelis> Andrio Well mine doesn't.. :/ what now then?
#630 [07:04] <Andrio> Senelis, can you still log in at https://account.mojang.com/ ?
#631 [07:04] <Alidiar> Thank you so much. It worked! Thank 1000 times, im glad you could help. Good luck with your issue Senelis. I hope it can be fixed soon
#632 [07:04] <Senelis> Andrio Yes
#633 [07:04] <Andrio> Senelis, can you get me a new HijackThis report?
#634 [07:04] <Andrio> Alidiar, no problem
#635 [07:06] <Senelis> https://paste.ubuntu.com/p/g84pgr6rPn/
#636 [07:06] <Senelis> Andrio
#637 [07:06] <Andrio> oh
#638 [07:07] <Andrio> Senelis, still have your hosts file open?
#639 [07:07] <Senelis> Andrio yes
#640 [07:07] <ard0nym> Andrio any other idea?
#641 [07:07] <Andrio> Senelis, remove the lines containing mojang from it, then save
#642 [07:08] <Senelis> Andrio remove the line as in with the IP aswell?
#643 [07:08] <Andrio> Senelis, the entire lines
#644 [07:08] <Senelis> Andrio done
#645 [07:09] <Andrio> Senelis, see if it works now
#646 [07:10] <Senelis> Andrio Hah, it actually is. thank you very much!
#647 [07:10] <Andrio> no problem
#648 [07:10] <Senelis> Andrio Is it okay if I copy all your given solutions and paste it across some forums, so other people who have the same problem could easily find the solution?
#649 [07:11] * Dimi [webchat@105.155.159.188] has joined #minecrafthelp
#650 [07:12] <Dimi> I need help
#651 [07:13] <Dimi> I can't login with 1.14.2
#652 [07:13] <Dimi> Well 1.14+
#653 [07:13] <Dimi> It always gives me this
#654 [07:13] <Dimi> The game crashed whilst rendering overlay
#655 [07:13] <Dimi> Error: n: Non [a-z0-9/._-] character in path of location: minecraft:block/sword_custom/Texture
#656 [07:13] * Absol kicked Dimi from #minecrafthelp (Reason: imi :Stop spamming)
#657 [07:13] <Andrio> Senelis, if you're going to do that, be sure you understand what the problem actually is; I've seen lots of those made by people who present a solution to a specific problem like this as 'what to do if you can't log in'
#658 [07:14] <Andrio> specifically, it's MCLeaks adding entries to the hosts file that redirect the login requests, as you can see in the HijackThis report
#659 [07:14] <Andrio> and don't forget to change your password
#660 [07:16] * Dimi [webchat@105.155.159.188] has joined #minecrafthelp
#661 [07:16] <Dimi> I need help
#662 [07:16] <Dimi> I can't login with 1.14+
#663 [07:16] <Dimi> Everytime I do, it gives me this :
#664 [07:16] <Dimi> The game crashed whilst rendering overlay
#665 [07:16] <Dimi> Error: n: Non [a-z0-9/._-] character in path of location: minecraft:block/sword_custom/Texture
#666 [07:17] <Dimi> Please?
#667 [07:17] * hatemkiller17 [webchat@host-41.232.198.100.tedata.net] has joined #minecrafthelp
#668 [07:17] <Andrio> Dimi, doesn't sound like a login issue.
#669 [07:17] * Tesla79 [webchat@h081217133034.dyn.cm.kabsi.at] has quit. (Quit: webchat.esper.net)
#670 [07:17] <Andrio> Dimi, do you use mods?
#671 [07:17] <Dimi> Nope, just the latest version or any version 1.14+
#672 [07:17] <hatemkiller17> Andrio thanks
#673 [07:18] * hatemkiller17 [webchat@host-41.232.198.100.tedata.net] has quit. (Client Quit)
#674 [07:18] <Andrio> ??> Dimi win/reinst
#675 [07:18] <Dimi> ?
#676 [07:18] <Andrio> Dimi: 'You may need to reinstall the locally installed files that Minecraft puts into place.
#677 [07:18] <Andrio> To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#678 [07:18] <Andrio> The bots are still not working
#679 [07:19] <Dimi> running the same launcher will download the files again for me?
#680 [07:19] <Dimi> Can I keep my resource pack and screenshots file?
#681 [07:20] <Andrio> Dimi, yes, though it's possible your resource pack is the problem
#682 [07:21] <Dimi> So I just select all the files in .minecraft, delete them, and then running the launcher again will reinstall them
#683 [07:23] <Dimi> that right?
#684 [07:24] * Dubzy [webchat@92.251.232.63.threembb.ie] has joined #minecrafthelp
#685 [07:25] <Dubzy> Are Realms for Java down? Cannot connect to my realm, switch worlds or close the realm. Neither can my friends, It just says none of us are whitelisted
#686 [07:29] <Andrio> Dimi, don't delete your saves.
#687 [07:29] <ard0nym> Andrio is it possible that there is no solution for linux users?
#688 [07:30] <Andrio> ard0nym, you might just need to wait an hour and try agai
#689 [07:30] <Andrio> n
#690 [07:31] <ard0nym> Andrio i waitet an hour, then another hour and another, since two weeks and after every time i tried to login i have the same issue
#691 [07:31] * Dubzy [webchat@92.251.232.63.threembb.ie] has quit. (Quit: webchat.esper.net)
#692 [07:31] <Andrio> ah
#693 [07:33] <Dimi> Can you be specific with the files I need to delete? I don't want to fuck this up
#694 [07:33] <Absol> Dimi: Please keep it civil
#695 [07:33] <Dimi> sorry
#696 [07:34] <ard0nym> Andrio but thank you anyway. i hope it will work again after a patch or something
#697 [07:34] * Fred [webchat@0111700448.0.fullrate.ninja] has joined #minecrafthelp
#698 [07:34] * Fred [webchat@0111700448.0.fullrate.ninja] has joined #minecrafthelp
#699 [07:35] * ard0nym [webchat@5-231-134-0.ktk-ip.de] has left #minecrafthelp
#700 [07:35] <Fred> It won’t let me get into my world it crashes and loads for ever
#701 [07:36] <Dimi> Can you be specific with the files I need to delete? I don't want to mess this up
#702 [07:36] * Fred [webchat@0111700448.0.fullrate.ninja] has quit. (Client Quit)
#703 [07:37] <Andrio> Dimi, all of them except the saves directory.
#704 [07:37] <Andrio> Dimi, also consider keeping resourcepacks and servers.dat
#705 [07:39] * Fred [webchat@0111700448.0.fullrate.ninja] has joined #minecrafthelp
#706 [07:39] <Fred> What should I do if my world wound open and let. Me play
#707 [07:41] <Fred> Any ideas 💡 it takes for ever to load
#708 [07:41] * Fred [webchat@0111700448.0.fullrate.ninja] has quit. (Client Quit)
#709 [07:43] <Brandonimo> how come when i try to go on omega realm it says "ioe exception error: an existing connection was forcibly closed by the remote host." I've tried almost every fix i can find and this only happens with that server.
#710 [07:50] * zo [webchat@199.116.114.67] has joined #minecrafthelp
#711 [07:51] <zo> hi
#712 [07:52] <zo> okie
#713 [07:52] <zo> hi guys i cant log in :(
#714 [07:53] <zo> i just bought the game like 2.5 hours ago for my mac
#715 [07:53] <zo> and it wont let me log in at all
#716 [07:55] * zo [webchat@199.116.114.67] has quit. (Client Quit)
#717 [08:36] * Senelis [webchat@IN-84-15-187-005.bitemobile.lt] has quit. (Quit: webchat.esper.net)
#718 [08:37] * o0Raho0o [webchat@aftr-37-201-193-199.unity-media.net] has joined #minecrafthelp
#719 [08:37] * Brandonimo [webchat@pool-96-235-140-10.cmdnnj.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#720 [08:38] * TheBlapman007 [webchat@117.221.176.56] has joined #minecrafthelp
#721 [08:39] <TheBlapman007> I want to download the minecraft launcher but i cannot login. the login button does not work.
#722 [08:40] <o0Raho0o> hi there, short question: "We're currently replying to cases received on May 16th" and "[#MineCraftHelp] YES Mojang Support is currently dealing with a very large backlog of account support requests." basicly means i would have to wait nearly 2 month for my Migration problem?
#723 [08:41] <TheBlapman007> hello? any people?
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#725 [08:44] * minerchief18 [webchat@90.253.159.233] has joined #minecrafthelp
#726 [08:45] <minerchief18> hi, I have a message saying screen out of range when I try to open minecraft. I updated my drivers and java. Restarted the computer. It did not work. What can i do?
#727 [08:45] * William [webchat@c83-248-43-109.bredband.comhem.se] has joined #minecrafthelp
#728 [08:45] <William> Hello, i have a account on minecraft but i cant log in
#729 [08:45] <William> ive changed password but i still cant log in
#730 [08:45] * Lord_of_Life [~Lord@77.28.175.205] has quit. (Ping timeout: 206 seconds)
#731 [08:46] <William> ive even tried to log in on my friends account but not even that works
#732 [08:46] <William> what should i do
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#734 [08:48] * Mightyena [~Bot@va1.ae97.net] has joined #minecrafthelp
#735 [08:48] <William> ive searched it up and it says that i should wait 24hr to try to log in again but that doesnt helo
#736 [08:48] <William> help*
#737 [08:48] <minerchief18> hi, I have a message saying screen out of range when I try to open minecraft. I updated my drivers and java. Restarted the computer. It did not work. What can i do?
#738 [08:50] <William> very helpfull guys thanks
#739 [08:51] <Andrio> William, can you log in at https://account.mojang.com/ ?
#740 [08:51] <William> nope
#741 [08:51] <Andrio> William, what happens when you try?
#742 [08:51] <William> it doesnt even load
#743 [08:51] <Andrio> error message?
#744 [08:51] <Andrio> ??> minerchief18 win/.minecraft
#745 [08:51] <Mightyena> minerchief18: To get at Minecraft's locally stored files on Windows, press Win+R, and in the window that appears, type %AppData%\.minecraft and click OK.
#746 [08:52] <William> i bought my account back in 2012 if im not wrong and i havent used it since then, can that be a problem`?
#747 [08:52] <William> and no, i dont even get a error message
#748 [08:52] <minerchief18> thanks, i'll try that. DO i have to modify the screen settings manually in the file?
#749 [08:53] <Andrio> ??> William tools/HJT
#750 [08:53] <Mightyena> William: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#751 [08:53] <Mightyena> William: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#752 [08:54] <William> what?
#753 [08:54] <Andrio> minerchief18, if you can, you can try that, yes.
#754 [08:54] <minerchief18> ok. i will.
#755 [08:54] <minerchief18> other wise?
#756 [08:54] * Delaxarnyazer [~Delaxarny@eacdc.the-eac.nl] has quit. (Quit: Linux server is restarting. Reconnecting in a few moments. それでは、また。)
#757 [08:54] <Andrio> minerchief18, try wiping out your game options and launcher profiles.
#758 [08:55] <minerchief18> how do you do that?
#759 [08:55] <Andrio> minerchief18, delete options.txt and launcher_profiles.json
#760 [08:56] <William> https://paste.ubuntu.com/p/hhttFqBxMs/
#761 [08:56] <William> im done
#762 [08:56] <Andrio> Hm, ByteFence and McLeaks
#763 [08:57] <Andrio> ??> William AV/ByteFence
#764 [08:57] <Mightyena> William: ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall ByteFence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
#765 [08:57] <William> thanks, appriacate it very much guys
#766 [08:59] <minerchief18> thanks Andrio
#767 [08:59] <Andrio> no problem
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#770 [09:03] * VAnh_B [webchat@35.146-200-80.adsl-dyn.isp.belgacom.be] has joined #minecrafthelp
#771 [09:06] <VAnh_B> Hi, I have a bug with the description : mouseClicked event handler. I already report it but the solution that they gave me didn't work. Could someone help me ?
#772 [09:07] <Andrio> VAnh_B, can you show the full crash report?
#773 [09:07] <Andrio> ??> VAnh_B paste
#774 [09:07] <Mightyena> VAnh_B: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#775 [09:08] <VAnh_B> https://bugs.mojang.com/browse/MC-155796
#776 [09:10] * o0Raho0o [webchat@aftr-37-201-193-199.unity-media.net] has quit. (Quit: webchat.esper.net)
#777 [09:11] <Andrio> ??> VAnh_B Mac/reinst
#778 [09:11] <Mightyena> VAnh_B: You may need to reinstall the locally installed files that Minecraft puts into place.
#779 [09:11] <Mightyena> VAnh_B: To do so, run the following command in a terminal: curl -L https://git.io/rmc | sh
#780 [09:15] <Andrio> I'd almost go so far as to challenge the resolution on that report actually
#781 [09:16] * Delaxarnyazer [~Delaxarny@eacdc.the-eac.nl] has joined #minecrafthelp
#782 [09:16] * William [webchat@c83-248-43-109.bredband.comhem.se] has joined #minecrafthelp
#783 [09:16] <William> ive deleted bytefence but it still does not work
#784 [09:16] <Andrio> ??> William info/MCLeaks
#785 [09:16] <Mightyena> William: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#786 [09:16] <Mightyena> William: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#787 [09:16] <Andrio> ??> William win/hosts/edit
#788 [09:16] <Mightyena> William: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#789 [09:16] <Mightyena> William: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#790 [09:16] <Andrio> William, also see if you can get to account.mojang.com now
#791 [09:17] <William> yes i can
#792 [09:18] <Andrio> Nice
#793 [09:19] <William> so i should try to reinstall minecraft now?
#794 [09:19] * Delaxarnyazer [~Delaxarny@eacdc.the-eac.nl] has quit. (Client Quit)
#795 [09:19] <VAnh_B> I ran the command and it says: "Already uninstalled, please try starting the game
#796 [09:19] <VAnh_B> Deleting backup" So I restarted the game and went in a world but it still crashes
#797 [09:19] <Greymagic27> William, No. Follow these steps:
#798 [09:19] * Kidfury [webchat@host122-165-dynamic.25-79-r.retail.telecomitalia.it] has joined #minecrafthelp
#799 [09:19] <Greymagic27> ??> William win/hosts/edit
#800 [09:19] <Mightyena> William: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#801 [09:19] <Mightyena> William: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#802 [09:19] <Greymagic27> William, Remove any entry containing the word mojang - Save the file by pressing CTRL+S then change your minecraft password
#803 [09:20] * Delaxarnyazer [~Delaxarny@eacdc.the-eac.nl] has joined #minecrafthelp
#804 [09:20] <Kidfury> Hi i've a problem
#805 [09:20] <Greymagic27> Kidfury, Hey. What's the issue?
#806 [09:22] <Kidfury> I set up a command block with the intent to kill the player repeatedly. But now I don't know how to stop it. When I enter the world and I am reborn, I die instantly without being able to destroy the block
#807 [09:23] <William> ill just uninstall minecraft
#808 [09:23] <Greymagic27> William, No. That will not solve your issue
#809 [09:23] <Greymagic27> William, You need to follow the steps that we give you
#810 [09:23] <Greymagic27> ??> William win/hosts/edit
#811 [09:23] <Mightyena> William: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#812 [09:23] <Mightyena> William: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#813 [09:23] <Greymagic27> William, Remove any entry containing the word mojang - Save the file by pressing CTRL+S then change your minecraft password
#814 [09:23] <William> what is the start menu?
#815 [09:23] <Andrio> Oops
#816 [09:24] <Greymagic27> Kidfury, Use a tool like mcedit to remove the command block
#817 [09:24] <Greymagic27> William, Press the windows key
#818 [09:24] <Andrio> Kidfury, do you know roughly the coordinates? Is it near the spawn area?
#819 [09:24] <William> ok
#820 [09:24] * Pafelpa [webchat@pc-146-166-47-190.cm.vtr.net] has joined #minecrafthelp
#821 [09:24] <VAnh_B> Andrio The command didn't work.
#822 [09:24] <William> im runnign as administrator now
#823 [09:25] <William> but what do i do now
#824 [09:25] <Kidfury> Nope. I'm near the block
#825 [09:25] <Andrio> VAnh_B, is it the same exception message?
#826 [09:25] <William> the notepad app is just popping up
#827 [09:25] <Andrio> Not sure MCEdit for 1.14 is a thing yet
#828 [09:25] <Andrio> But it can be removed using more low-level NBT editing
#829 [09:25] <Pafelpa> hello i cant loggin in the launcher
#830 [09:25] <Kidfury> k
#831 [09:25] <VAnh_B> Andrio yes, mouseClicked...
#832 [09:25] <Greymagic27> Yea, it looks like it's only got updated to 1.11 sadly Andrio
#833 [09:26] <Greymagic27> ??> Pafelpa tools/hjt
#834 [09:26] <Mightyena> Pafelpa: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#835 [09:26] <Mightyena> Pafelpa: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#836 [09:26] <Andrio> ??> VAnh_B launcher/log
#837 [09:26] <Mightyena> VAnh_B: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#838 [09:26] <Andrio> Kidfury, download this tool: https://github.com/jaquadro/NBTExplorer/releases
#839 [09:26] <VAnh_B> Andrio ok thx
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#842 [09:27] <William> can somebody help me
#843 [09:28] <Greymagic27> William, Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#844 [09:28] <Greymagic27> Remove any entry containing the word mojang - Save the file by pressing CTRL+S then change your minecraft password
#845 [09:28] <William> where do i press file
#846 [09:28] <Greymagic27> William, On notepad
#847 [09:28] <Greymagic27> The top left, there is a button that says 'file'
#848 [09:28] <William> it says arcive
#849 [09:29] <Greymagic27> William, Do you have these buttons? http://prntscr.com/odnxz5
#850 [09:29] <William> ye
#851 [09:29] <Greymagic27> William, Press the top left one
#852 [09:30] <William> ok and then
#853 [09:30] <Greymagic27> A menu should have opened up, on that menu press 'open'
#854 [09:30] <William> yes
#855 [09:30] <VAnh_B> Andrio here : https://paste.ubuntu.com/p/3wQj3bbBys/
#856 [09:30] <William> ive done it
#857 [09:30] <Pafelpa> https://paste.ubuntu.com/p/dGmHh4ZKJC/
#858 [09:31] <William> ive searched for mojang but its nothing there
#859 [09:31] <Greymagic27> William, Great. In that window that it's opened, put this in the white box at the bottom: %SystemRoot%\System32\drivers\etc\hosts and then press 'open'
#860 [09:31] <Andrio> VAnh_B, that doesn't look like the complete log.
#861 [09:31] <Greymagic27> ??> Pafelpa win/hosts/edit
#862 [09:31] <Mightyena> Pafelpa: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#863 [09:31] <Mightyena> Pafelpa: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#864 [09:31] <Greymagic27> Pafelpa, Remove any entry containing the word mojang - Save the file by pressing CTRL+S then change your minecraft password
#865 [09:31] <William> ive don it now
#866 [09:31] <Greymagic27> You've removed the two lines containing the word mojang ?
#867 [09:32] <William> yes
#868 [09:32] <Greymagic27> William, Save the file by pressing CTRL+S then change your minecraft password
#869 [09:32] <VAnh_B> Andrio Indeed, wait I'll retry
#870 [09:32] <William> thanks
#871 [09:36] * Steve [webchat@cpc86981-haye25-2-0-cust224.17-4.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#872 [09:39] <VAnh_B> Andrio https://paste.ubuntu.com/p/6BQgVKwdV7/ tell me if it doesn't work again, I think that the copy paste has several problemes on mac...
#873 [09:39] <Pafelpa> i tryed and dosent work
#874 [09:40] <Andrio> ??> VAnh_B Mac/hosts
#875 [09:40] <Mightyena> VAnh_B: You may have a problem with your hosts file, which overrides DNS queries. Please follow the following directions:
#876 [09:40] <Mightyena> VAnh_B: From the finder toolbar, search for the following item: "/private/etc/hosts". Open that file in the text editor, and copy the contents onto https://paste.ubuntu.com, submit it, and give us the resulting URL.
#877 [09:40] <Greymagic27> Pafelpa, Did you remove both of the entries, save the file by pressing CTRL+S and change your minecraft password?
#878 [09:40] <Greymagic27> changed*
#879 [09:40] <Pafelpa> yes
#880 [09:40] <Greymagic27> ??> Pafelpa tools/hjt
#881 [09:40] <Mightyena> Pafelpa: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#882 [09:40] <Mightyena> Pafelpa: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#883 [09:43] <VAnh_B> Andrio I didn't find anything
#884 [09:43] <Andrio> VAnh_B, is it empty?
#885 [09:44] <VAnh_B> it just says 0 items
#886 [09:44] <Pafelpa> https://paste.ubuntu.com/p/Kss6qndkM4/
#887 [09:45] <Greymagic27> Pafelpa, The entries are still there
#888 [09:45] <Pafelpa> oh
#889 [09:45] <Greymagic27> ??> Pafelpa win/hosts/edit
#890 [09:45] <Mightyena> Pafelpa: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#891 [09:45] <Mightyena> Pafelpa: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#892 [09:45] <Greymagic27> Pafelpa, Remove any entry containing the word mojang - Save the file by pressing CTRL+S then change your minecraft password
#893 [09:48] <Kidfury> Hello again. How the tool you recommended me works?
#894 [09:48] * Flax [webchat@cpe-121-216-210-244.bpxt-r-033.ken.nsw.bigpond.net.au] has joined #minecrafthelp
#895 [09:48] * Yan [webchat@c-98-203-46-15.hsd1.fl.comcast.net] has joined #minecrafthelp
#896 [09:48] <Kidfury> How does the tool you recommended me work?*
#897 [09:48] <Flax> Hello
#898 [09:49] * Yan [webchat@c-98-203-46-15.hsd1.fl.comcast.net] has quit. (Client Quit)
#899 [09:49] <Flax> Is it possible to retrieve a lost account Just with the Transaction ID?
#900 [09:49] <Flax> I forgot Both Username & Password
#901 [09:50] <Greymagic27> Flax, When emailing give as much information as you can
#902 [09:50] <Greymagic27> ??> Flax account/send-email
#903 [09:50] <Mightyena> Flax: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#904 [09:50] <Mightyena> Flax: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#905 [09:50] * will [webchat@cpc1-mort8-2-0-cust420.19-2.cable.virginm.net] has joined #minecrafthelp
#906 [09:51] <will> hi i cant joina server because im "not authenticated with minecraft.net" ?
#907 [09:51] <Greymagic27> ??> will launcher/relog
#908 [09:51] <Mightyena> will: Click your Minecraft username (or email address) in the upper left part of the launcher, select Log out, then re-enter your info and try the game again.
#909 [09:51] <will> can anyone help
#910 [09:51] <Flax> What's the estimated wait time usually? I read the "When will I hear back" but it doesn't really answer the question
#911 [09:52] <Greymagic27> Flax, Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: https://help.mojang.com/customer/portal/articles/359446
#912 [09:53] <will> thank you Greymagic27 !!
#913 [09:53] * will [webchat@cpc1-mort8-2-0-cust420.19-2.cable.virginm.net] has quit. (Client Quit)
#914 [09:53] <VAnh_B> Andrio it just says 0 items
#915 [09:54] <Flax> So if they're responding to the cases on May 16th, what does that mean exactly? When will the respond to the ones Today?
#916 [09:54] <Greymagic27> Flax, Ready for the bad news? You'll get a reply in around 2 months time
#917 [09:54] <Flax> Is that accurate?
#918 [09:55] <Greymagic27> Flax, Mine is a rough estimate, but the website is accurate
#919 [09:57] * Ronald [webchat@131.22.212.218.starhub.net.sg] has joined #minecrafthelp
#920 [09:58] <Ronald> Hi,i need help. Minecraft cause my pc to bluescreen
#921 [09:59] * Flax [webchat@cpe-121-216-210-244.bpxt-r-033.ken.nsw.bigpond.net.au] has quit. (Quit: webchat.esper.net)
#922 [10:00] * Aidan [webchat@c-98-237-110-146.hsd1.pa.comcast.net] has joined #minecrafthelp
#923 [10:01] <Pafelpa> solved thanks
#924 [10:01] * Pafelpa [webchat@pc-146-166-47-190.cm.vtr.net] has quit. (Quit: webchat.esper.net)
#925 [10:01] <Aidan> anyone else having issues with account migration stuff?
#926 [10:02] * minerchief18 [webchat@90.253.159.233] has quit. (Quit: webchat.esper.net)
#927 [10:02] <Greymagic27> Ronald, I'd speak to your local PC shop
#928 [10:02] <Greymagic27> Aidan, What sort of issues?
#929 [10:03] <Aidan> I got an email saying my account migrated
#930 [10:03] <Aidan> I haven't played minecraft in 5 years
#931 [10:03] <Greymagic27> Aidan, If you didn't migrate it then it's likely your account was stolen. Email mojang with as much information as you can
#932 [10:03] <Greymagic27> ??> Aidan account/send-email
#933 [10:03] <Mightyena> Aidan: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#934 [10:03] <Mightyena> Aidan: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#935 [10:04] * podlec [webchat@94-255-130-62.cust.bredband2.com] has joined #minecrafthelp
#936 [10:04] <Aidan> yeah i entered one of those around 2 weeks ago, and still got nuffin
#937 [10:04] <Greymagic27> Aidan, Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: https://help.mojang.com/customer/portal/articles/359446
#938 [10:04] * Ronald [webchat@131.22.212.218.starhub.net.sg] has quit. (Quit: webchat.esper.net)
#939 [10:04] <Aidan> 2 weeks for something this simple tho? i mean, i'm chill
#940 [10:05] <Aidan> but jeezupeets
#941 [10:05] <podlec> Hello! I'm trying to log in from the Minecraft Launcher on Linux Mint, and it says "cannot connect". Just a few days ago it did connect. What should I do?
#942 [10:08] <podlec> It says "make sure you are online and try again". I'm certainly online, otherwise I couldn't have opened this site
#943 [10:10] * Kidfury [webchat@host122-165-dynamic.25-79-r.retail.telecomitalia.it] has quit. (Quit: webchat.esper.net)
#944 [10:16] * VPowerV [webchat@82-74-220-187.cable.dynamic.v4.ziggo.nl] has joined #minecrafthelp
#945 [10:18] <VPowerV> good afternoon, i have a problem with conncecting to my realm. it gives me the following error message: "io.netty.channel.AbstractChannel$AnnotatedConnectExeption: connection refused: no further information"
#946 [10:19] * itsbroken [webchat@ip-95-223-213-2.hsi16.unitymediagroup.de] has joined #minecrafthelp
#947 [10:20] <itsbroken> Hello guys, since 1.14.3 mobs are almost not spawning anymore on this vanilla server. Anyone know this issue or even a fix?
#948 [10:22] <VAnh_B> Andrio are you there ?
#949 [10:23] <itsbroken> yes
#950 [10:23] * itsbroken [webchat@ip-95-223-213-2.hsi16.unitymediagroup.de] has quit. (Client Quit)
#951 [10:24] * xIshLily [webchat@host86-158-133-110.range86-158.btcentralplus.com] has joined #minecrafthelp
#952 [10:26] <xIshLily> Hello, my problem is with minecraft realms. Last night (10th July) my realm kicked off everyone on it and wouldnt let anyone back on. It said a message that was something about not being able to connect to the realm, and now it tells everyone that they are not white listed. it tells me imnto whitelisted for my own realm? I know it isn't a wifi conn
#953 [10:26] <xIshLily> ection problem as my connection is very good, i have tried restarting everything and I have tried closing the realm but it won't close! I have no idea what else I can do?
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#955 [10:30] * Rezena [webchat@185.133.197.104] has joined #minecrafthelp
#956 [10:33] <Rezena> Hello, i can't login to my account even though the email and the password is right. I also tried to change my password multiple times, but even then the login failed. I waited 24 hours, if anything changes, but still failed. Thank you in advance
#957 [10:33] * Haystack94 [webchat@c-174-50-45-230.hsd1.tn.comcast.net] has joined #minecrafthelp
#958 [10:33] <Haystack94> Hello! I am currently having issues connecting to realms and was wondering if anyone was available?
#959 [10:36] * Rowan [webchat@cpc94048-newt37-2-0-cust699.19-3.cable.virginm.net] has joined #minecrafthelp
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#962 [10:49] * CanadianDweller [webchat@modemcable105.7-179-173.mc.videotron.ca] has joined #minecrafthelp
#963 [10:49] <CanadianDweller> how do i change my email to log in if I dont have access to the email account
#964 [10:49] <VPowerV> i have the exact same problem as xIshLily
#965 [10:51] <xIshLily> Oh really? Thats very interesting! When did yours start VPowerV?
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#967 [10:54] * K1ng_K0ng [webchat@p5DDB1487.dip0.t-ipconnect.de] has joined #minecrafthelp
#968 [10:54] <sawyer> I cant find my account
#969 [10:54] <VPowerV> my white list problem started around 5 hours ago
#970 [10:56] <K1ng_K0ng> Hello. I have a problem. I was hacked. I have changed my password. But the hacker has changed my username to "DuHusoJonas". Now I have to wait for 30 days. Is there any way to reset my username to K1ng_K0ng?
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#976 [11:01] <jordan4> i cant connect to my friends 30 day free realm
#977 [11:01] <jordan4> any help?
#978 [11:02] * uwufighter9000 [webchat@aftr-95-222-24-6.unity-media.net] has joined #minecrafthelp
#979 [11:02] <uwufighter9000> hello
#980 [11:02] <jordan4> hello
#981 [11:02] <uwufighter9000> i have big issue
#982 [11:02] <uwufighter9000> can someone help
#983 [11:02] <MT> When I try to download minecraft I get an error: https://paste.gg/p/anonymous/533529807c9d4c4c88dba29a46dc3e17
#984 [11:03] <uwufighter9000> gaysi created realm my own but i cant join, it says error after 5 minutes but whai?
#985 [11:04] * uwufighter9000 [webchat@aftr-95-222-24-6.unity-media.net] has quit. (Client Quit)
#986 [11:04] <jordan4> hello???
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#988 [11:06] * uCraazzy_ [webchat@189-38-38-164-wgo.com.br] has joined #minecrafthelp
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#993 [11:13] <Lint> Hey, I'm having issues with java minecraft. In task manager my RAM usage will hit around 5-6gb before even entering a world. Once in game it goes up to around 10gb and will crash. However ingame, it will display that 1.2gb or so out of 3gb is in use. I've got 3gb allocated in the launcher and have tried other amounts too. The fps in game will be so
#994 [11:13] <Lint> mewhat stable around 60 but it feels really laggy, even with vsync on/off, etc. I have reinstalled 64bit Java twice, minecraft a couple times too. It does it on any version of minecraft. I've tried optifine and SkyFactory 4 too. My specs are CPU-1600x RAM-16gb GPU-RX480 8GB WIN10
#995 [11:18] * Josh9 [webchat@213.40.74.170] has joined #minecrafthelp
#996 [11:18] <Josh9> Hi, i can't remember my security questions and won't let me reset them
#997 [11:20] <Lint> I'm gonna update my gpu drivers since a new one came out today. If anyone wants to help me contact me on discord LintRollerOnLeg#0001 Thank you :)
#998 [11:21] * James [webchat@c-69-244-165-60.hsd1.mi.comcast.net] has joined #minecrafthelp
#999 [11:21] <James> hello im trying to recover my account
#1000 [11:21] <James> someone stole it in 2016
#1001 [11:21] * Josh9 [webchat@213.40.74.170] has quit. (Client Quit)
#1002 [11:21] <James> and went by this user name V
#1003 [11:21] * TP [webchat@223.24.31.213.dyn.plus.net] has joined #minecrafthelp
#1004 [11:22] <James> mat_sk
#1005 [11:22] <TP> hello
#1006 [11:22] <James> i have bought the game before we needed to migrate
#1007 [11:22] <James> hello
#1008 [11:22] <TP> I've forgotten my password for my account and need help recovering it
#1009 [11:23] <GreyVulpine> https://help.mojang.com/customer/en/portal/articles/2405037-having-trouble-accessing-your-account-
#1010 [11:23] <James> i have an email and password
#1011 [11:23] <James> my account was taken
#1012 [11:23] <James> im aware how to login...
#1013 [11:23] <GreyVulpine> https://help.mojang.com/customer/en/portal/articles/438361-account-migration-issues
#1014 [11:23] <James> did that as well
#1015 [11:23] <GreyVulpine> Then wait for Mojang Support to get back to you
#1016 [11:23] <James> the site does not find my info
#1017 [11:24] <James> i wated 3 weeks with no response
#1018 [11:24] <TP> i migrated last year but never played and just cant remember my password
#1019 [11:24] <GreyVulpine> Their ticket backlog is 2 months
#1020 [11:24] <James> waited*
#1021 [11:24] <GreyVulpine> https://help.mojang.com/customer/en/portal/articles/359446-when-will-i-hear-back-
#1022 [11:25] <TP> thats pretty poor if you ask me
#1023 [11:25] <James> so my options are ef it and waste 26 bucks to play now for a game that cant support me or not play for 2 months or llonger?
#1024 [11:25] <James> thats so silly
#1025 [11:25] <James> thanks for you help and patience
#1026 [11:26] * TP [webchat@223.24.31.213.dyn.plus.net] has quit. (Client Quit)
#1027 [11:27] * TP [webchat@223.24.31.213.dyn.plus.net] has joined #minecrafthelp
#1028 [11:27] <TP> I've forgotten my password, can i just do a password reset please, i dont wan't to have to wait 2 months for a ticket to respond
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#1030 [11:30] * james8 [webchat@2.29.46.113] has joined #minecrafthelp
#1031 [11:31] <james8> so basically the emal address works cuz i have sent a few tests and i want to reset my mojang password a few days ago i tried 4 times and now no more emails are coming through can u help me?
#1032 [11:32] * K1ng_K0ng [webchat@p5DDB1487.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#1033 [11:35] * anybodyelsenow [webchat@ip-176-199-211-40.hsi06.unitymediagroup.de] has joined #minecrafthelp
#1034 [11:35] <anybodyelsenow> Hi
#1035 [11:35] <anybodyelsenow> we can not join our realm
#1036 [11:36] * jmag [webchat@students.mcphs.edu] has joined #minecrafthelp
#1037 [11:36] * anybodyelsenow [webchat@ip-176-199-211-40.hsi06.unitymediagroup.de] has quit. (Client Quit)
#1038 [11:36] <jmag> i have a question about JAVA SE binary not working
#1039 [11:37] <jmag> my game keeps crashing
#1040 [11:38] * Finn [webchat@pD957A1AA.dip0.t-ipconnect.de] has joined #minecrafthelp
#1041 [11:38] <Finn> hey
#1042 [11:38] <Finn> my minecraft crashes as soon as i start it
#1043 [11:38] * jmag [webchat@students.mcphs.edu] has quit. (Client Quit)
#1044 [11:38] <Finn> clicking on the "show log" does nothing
#1045 [11:40] <james8> mines dam nbad
#1046 [11:41] <james8> i can't log in its so annoying my password is right but i have to reset it and emails ARE NOT COMING THROUGH
#1047 [11:57] * Bertramfan53 [webchat@c-76-16-74-137.hsd1.mi.comcast.net] has joined #minecrafthelp
#1048 [11:57] <Bertramfan53> Help it wont let me log in
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#1050 [11:59] <Bertramfan53> Help
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#1055 [12:08] * louis [webchat@cpc82281-swin19-2-0-cust41.3-1.cable.virginm.net] has joined #minecrafthelp
#1056 [12:08] <louis> hello
#1057 [12:08] * Some_random [webchat@86-43-199-63-dynamic.agg2.gry.prp-wtd.eircom.net] has joined #minecrafthelp
#1058 [12:09] <Some_random> hello
#1059 [12:09] <louis> can you help me with something
#1060 [12:09] <Some_random> anyone there
#1061 [12:09] <louis> yes
#1062 [12:09] <Some_random> i am actually looking for help myself actually
#1063 [12:09] <louis> oh
#1064 [12:10] <louis> well we have been bambozaled then
#1065 [12:10] <Some_random> so we are at the same place of looking for the person to answer our question
#1066 [12:10] <Some_random> f
#1067 [12:10] <louis> oof
#1068 [12:10] <Some_random> ping spofing lol
#1069 [12:10] <louis> this is a really bad situation
#1070 [12:10] <louis> how did this even happen
#1071 [12:10] <Some_random> it most certinaly is
#1072 [12:11] <Some_random> maybe you know thw answer to my question
#1073 [12:11] <louis> maybe
#1074 [12:11] <louis> ill try
#1075 [12:11] <Some_random> i,m about to buy minecraft is it a ine time payment or do i pay monthly bills
#1076 [12:11] <louis> ine?
#1077 [12:11] <Some_random> one
#1078 [12:12] <Some_random> its was my quick spelling error
#1079 [12:12] <louis> oh u have to pay straight away
#1080 [12:12] <louis> one time pay*
#1081 [12:12] <Some_random> you only do one payment
#1082 [12:12] <louis> yes
#1083 [12:12] <Some_random> oh ok thanks
#1084 [12:13] <louis> its fine
#1085 [12:13] <Some_random> gtg bye
#1086 [12:13] <louis> k bye
#1087 [12:13] * louis [webchat@cpc82281-swin19-2-0-cust41.3-1.cable.virginm.net] has quit. (Client Quit)
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#1092 [12:14] * James6 [webchat@host86-142-207-206.range86-142.btcentralplus.com] has joined #minecrafthelp
#1093 [12:14] <ItsPlanetJ> I need help
#1094 [12:14] <ItsPlanetJ> lol
#1095 [12:14] <James6> I need help too
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#1097 [12:15] <ItsPlanetJ> Im getting that error about a child loop when joining a server
#1098 [12:15] <ItsPlanetJ> #minecrafthelp I need help
#1099 [12:16] <ItsPlanetJ> great use this was
#1100 [12:16] * ItsPlanetJ [webchat@cpc83485-wolv18-2-0-cust72.16-1.cable.virginm.net] has quit. (Client Quit)
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#1103 [12:19] * Nick is now known as Guest96776
#1104 [12:19] <Guest96776> hello
#1105 [12:20] * Saddy [webchat@mobile-access-bceead-234.dhcp.inet.fi] has joined #minecrafthelp
#1106 [12:21] <Guest96776> hello?
#1107 [12:21] <Guest96776> anyone there?
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#1111 [12:26] * James9 [webchat@host86-142-207-206.range86-142.btcentralplus.com] has joined #minecrafthelp
#1112 [12:26] <James9> I need help
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#1116 [12:44] * hi [webchat@86-43-199-63-dynamic.agg2.gry.prp-wtd.eircom.net] has joined #minecrafthelp
#1117 [12:44] <hi> hi
#1118 [12:44] <hi> anyoent there
#1119 [12:44] <hi> anyone there
#1120 [12:45] <hi> hello
#1121 [12:45] <hi> hello
#1122 [12:46] * hi [webchat@86-43-199-63-dynamic.agg2.gry.prp-wtd.eircom.net] has left #minecrafthelp
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#1126 [12:47] * qh [webchat@86-43-199-63-dynamic.agg2.gry.prp-wtd.eircom.net] has joined #minecrafthelp
#1127 [12:47] <qh> hello
#1128 [12:47] * char1 [webchat@wirelessbroadbanduser.vfast.co.uk] has quit. (Client Quit)
#1129 [12:48] <qh> anyone there
#1130 [12:48] <qh> ugh
#1131 [12:48] <qh> plss i need help
#1132 [12:48] <qh> plss i need help
#1133 [12:48] * qh [webchat@86-43-199-63-dynamic.agg2.gry.prp-wtd.eircom.net] has left #minecrafthelp
#1134 [12:48] * qh [webchat@86-43-199-63-dynamic.agg2.gry.prp-wtd.eircom.net] has joined #minecrafthelp
#1135 [12:48] <qh> hello
#1136 [12:49] <qh> is anyone there
#1137 [12:49] * Darla1234 [webchat@lfbn-1-9072-192.w86-238.abo.wanadoo.fr] has joined #minecrafthelp
#1138 [12:49] <Darla1234> I forgot my password and can not access it at my email address
#1139 [12:49] <Darla1234> Can you help me ?
#1140 [12:49] <qh> ohhi
#1141 [12:49] <qh> im actually looking foir help myself
#1142 [12:50] <Darla1234> ok
#1143 [12:50] <qh> are u able to help me
#1144 [12:50] * Lenny [webchat@31.10.142.131] has joined #minecrafthelp
#1145 [12:50] <Darla1234> what is your problem ?
#1146 [12:50] <qh> im about to download minecraft i wanted to is it a oe time payment or monthly bill
#1147 [12:50] <Lenny> i cant reedeem the code for the windows 10 version all though i bought the java edition
#1148 [12:51] <qh> oe is supposed to be onetime
#1149 [12:51] <qh> daire u there
#1150 [12:51] <Darla1234> it's for life
#1151 [12:51] <qh> so no bills only pne payment
#1152 [12:51] <Darla1234> yes
#1153 [12:52] <qh> oh thank you
#1154 [12:52] <qh> no bills tahts good
#1155 [12:52] <Darla1234> yes
#1156 [12:52] <qh> so just one payment 7
#1157 [12:52] <Darla1234> YES
#1158 [12:52] <qh> i just wanted to be extra sure thanks
#1159 [12:52] <qh> i just wanted to be extra sure thanks
#1160 [12:53] * qh [webchat@86-43-199-63-dynamic.agg2.gry.prp-wtd.eircom.net] has left #minecrafthelp
#1161 [12:54] <Darla1234> I forgot my password and can not access it at my email address can you help me please ?
#1162 [12:55] <Lenny> Hi there i cant reedeem my Code for thewindows 10 version of minecraft can u help ?
#1163 [12:55] * Lenny [webchat@31.10.142.131] has quit. (Quit: webchat.esper.net)
#1164 [12:56] <Darla1234> no sorry
#1165 [12:56] * Darla1234 [webchat@lfbn-1-9072-192.w86-238.abo.wanadoo.fr] has quit. (Quit: webchat.esper.net)
#1166 [13:00] * clarjon1 [~clarjon1@23-248-49-200.tpia.execulink.com] has joined #minecrafthelp
#1167 [13:05] * MCLopez236 [webchat@atoulon-652-1-25-253.w86-211.abo.wanadoo.fr] has joined #minecrafthelp
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#1169 [13:07] <MCLopez236> Hello, i need to change my adress e-mail, but the adress e-mail in question doesn't exist anymore and i can't take the verefication e-mail to change to the another one
#1170 [13:07] <oof> same^
#1171 [13:07] * qh [webchat@86-43-199-63-dynamic.agg2.gry.prp-wtd.eircom.net] has joined #minecrafthelp
#1172 [13:07] <qh> hi
#1173 [13:08] <MCLopez236> oof lol
#1174 [13:08] <qh> hi
#1175 [13:08] <qh> hi
#1176 [13:09] * qh [webchat@86-43-199-63-dynamic.agg2.gry.prp-wtd.eircom.net] has left #minecrafthelp
#1177 [13:09] * wag1 [webchat@cpc82281-swin19-2-0-cust41.3-1.cable.virginm.net] has joined #minecrafthelp
#1178 [13:09] <wag1> hello
#1179 [13:09] * qh [webchat@86-43-199-63-dynamic.agg2.gry.prp-wtd.eircom.net] has joined #minecrafthelp
#1180 [13:09] <MCLopez236> somebody can help?
#1181 [13:09] <MCLopez236> somebody can help?
#1182 [13:09] * qh [webchat@86-43-199-63-dynamic.agg2.gry.prp-wtd.eircom.net] has left #minecrafthelp
#1183 [13:09] <MCLopez236> i need to change my adress e-mail, but the adress e-mail in question doesn't exist anymore and i can't take the verefication e-mail to change to the another one
#1184 [13:09] <MCLopez236> Absol
#1185 [13:10] <wag1> im here to ask a question my self
#1186 [13:11] * wag1 [webchat@cpc82281-swin19-2-0-cust41.3-1.cable.virginm.net] has quit. (Client Quit)
#1187 [13:12] <MCLopez236> why nobody awnser here?
#1188 [13:13] * Durk [webchat@cpc76434-belc8-2-0-cust1739.2-1.cable.virginm.net] has joined #minecrafthelp
#1189 [13:14] * QH [webchat@86-43-199-63-dynamic.agg2.gry.prp-wtd.eircom.net] has joined #minecrafthelp
#1190 [13:14] <QH> hello
#1191 [13:14] <QH> anyone there
#1192 [13:14] <MCLopez236> me
#1193 [13:14] <QH> can u help
#1194 [13:14] <MCLopez236> but im not a operator
#1195 [13:14] <QH> oh
#1196 [13:14] <MCLopez236> i need help to
#1197 [13:14] <MCLopez236> i need to change my adress e-mail, but the adress e-mail in question doesn't exist anymore and i can't take the verefication e-mail to change to the another one
#1198 [13:14] <Durk> Is it possible to migrate my account to mojang if I can no longer get access to the email account I set up with minecraft years ago? I have tried everything to recover the email to no avail.
#1199 [13:15] <Durk> wow
#1200 [13:15] <Durk> snap
#1201 [13:15] <MCLopez236> i got almost same problem
#1202 [13:15] <MCLopez236> lol
#1203 [13:15] <QH> im trying to buymc but its says error c
#1204 [13:15] <QH> id why
#1205 [13:15] <MCLopez236> i don't know why operators don't talk
#1206 [13:15] <MCLopez236> i don't know why operators don't talk
#1207 [13:16] * QH [webchat@86-43-199-63-dynamic.agg2.gry.prp-wtd.eircom.net] has left #minecrafthelp
#1208 [13:16] <Durk> what a useful chat this is
#1209 [13:17] <MCLopez236> yeah lol
#1210 [13:17] <MCLopez236> i contacted them by outlook but they said i need to wait for a awnser
#1211 [13:18] <MCLopez236> i paid 25 bucks for nothing ifn they don't awnser :(
#1212 [13:18] <VAnh_B> Try tomorrow earlier in the day they are more active during that time
#1213 [13:18] <MCLopez236> ok thanks
#1214 [13:19] <MCLopez236> but i'll stay a little bit more
#1215 [13:19] <MCLopez236> i need to recover my account :(
#1216 [13:19] * wag1 [webchat@cpc82281-swin19-2-0-cust41.3-1.cable.virginm.net] has joined #minecrafthelp
#1217 [13:19] <wag1> hello
#1218 [13:19] <MCLopez236> hi
#1219 [13:20] <wag1> can u help
#1220 [13:20] <VAnh_B> The last time I waited 5 hours, but do whatever you want : )
#1221 [13:20] <MCLopez236> okay ty
#1222 [13:20] <VAnh_B> You're welcome, bye
#1223 [13:20] <wag1> im confused?
#1224 [13:20] * VAnh_B [webchat@35.146-200-80.adsl-dyn.isp.belgacom.be] has quit. (Quit: webchat.esper.net)
#1225 [13:21] <wag1> anyone there?
#1226 [13:21] * Vegetox1770 [webchat@d8d864021.access.telenet.be] has joined #minecrafthelp
#1227 [13:21] <MCLopez236> wag1 this is a help chat but operators don't awnser
#1228 [13:21] <wag1> oh
#1229 [13:21] <wag1> I tried logging into minecraft
#1230 [13:21] <MCLopez236> Vanh_B said to try tomorrow
#1231 [13:21] <Vegetox1770> ello?
#1232 [13:21] <MCLopez236> i need to change my adress e-mail, but the adress e-mail in question doesn't exist anymore and i can't take the verefication e-mail to change to the another one
#1233 [13:22] <MCLopez236> but anyone talk
#1234 [13:22] * wag1 [webchat@cpc82281-swin19-2-0-cust41.3-1.cable.virginm.net] has quit. (Client Quit)
#1235 [13:22] <Vegetox1770> i think i have the same problem
#1236 [13:22] <MCLopez236> yeah
#1237 [13:22] <MCLopez236> thats dumb
#1238 [13:22] <MCLopez236> i paid 25 bucks
#1239 [13:23] <Vegetox1770> i have an old mc account, before the whole migration thing, and now i cant sign in anymore, can't migrate, the account that started my mc account doesn't exist anymore so yeah
#1240 [13:23] <MCLopez236> yeah it's almost same
#1241 [13:24] * oof [webchat@S0106bcd16583e8b2.vc.shawcable.net] has quit. (Quit: webchat.esper.net)
#1242 [13:24] <MCLopez236> try to contact help2@mojang.com
#1243 [13:24] * Ollie [webchat@95.146.164.158] has joined #minecrafthelp
#1244 [13:24] <Ollie> Hello, I seem to be having a problem with my account I've not logged on for a few years now and I have to use a username to log in but my problem is with migrating even after doing so on the bottom of the page it says the account is already migrated but when i go to log in it still won't let me and says email is invalid.
#1245 [13:24] <Vegetox1770> pff, so annoying, havent played mc in 3-4 years beceause of this migration thing.
#1246 [13:25] * MinCroit [webchat@static.masmovil.com] has joined #minecrafthelp
#1247 [13:25] <MinCroit> hola
#1248 [13:25] <Vegetox1770> aye
#1249 [13:25] <Vegetox1770> welcome to the club
#1250 [13:25] <MinCroit> español?
#1251 [13:25] <Vegetox1770> nah
#1252 [13:25] <MinCroit> okey
#1253 [13:25] <MinCroit> I need to help
#1254 [13:26] <Vegetox1770> i think we all need it but there arent any helpers on atm
#1255 [13:26] <Vegetox1770> or atleast i think it is
#1256 [13:26] <Ollie> Oh is this not proper mojang support? lmao what is this? I just went to it from the email i got from around three week ago
#1257 [13:26] <Vegetox1770> same
#1258 [13:27] <MCLopez236> LoL
#1259 [13:27] <Ollie> weird this is like some forums chat box
#1260 [13:27] <Ollie> lmao
#1261 [13:27] <MCLopez236> Mojang sucks
#1262 [13:27] <MinCroit> I played Minecraft before, but now I'm back to playing and I do not know the controls
#1263 [13:28] <MCLopez236> its wasd
#1264 [13:28] <MCLopez236> i'll try tomorrow bye!
#1265 [13:28] * MCLopez236 [webchat@atoulon-652-1-25-253.w86-211.abo.wanadoo.fr] has quit. (Quit: webchat.esper.net)
#1266 [13:28] <Vegetox1770> cya
#1267 [13:28] <Ollie> just how many people are in here? lmao
#1268 [13:28] <Vegetox1770> all for the same problem
#1269 [13:29] * CozyLobster [webchat@ip-213-127-27-234.ip.prioritytelecom.net] has joined #minecrafthelp
#1270 [13:29] <Ollie> migration?
#1271 [13:29] <Vegetox1770> migrate problems, can't login anymore, etc
#1272 [13:29] <Ollie> .......
#1273 [13:29] <MinCroit> I need help because I do not know how to use the creation table
#1274 [13:29] <Ollie> amazing
#1275 [13:29] <Ollie> creation table? crafting table?
#1276 [13:29] <CozyLobster> guys i cant log in and still it doesnt show a error message but the log in button turns grey
#1277 [13:29] <MinCroit> crafting table
#1278 [13:30] * Ollie [webchat@95.146.164.158] has quit. (Quit: webchat.esper.net)
#1279 [13:30] <MinCroit> has changed its use
#1280 [13:30] * diegodedios [webchat@dsl-187-154-175-195-dyn.prod-infinitum.com.mx] has joined #minecrafthelp
#1281 [13:31] <CozyLobster> can anyone give me help why my log in doesnt work but doesnt show a error messgae
#1282 [13:31] <CozyLobster> message
#1283 [13:31] * nathxaniel [webchat@cpc82281-swin19-2-0-cust41.3-1.cable.virginm.net] has joined #minecrafthelp
#1284 [13:31] <nathxaniel> how do you fix invalid username or password?
#1285 [13:32] <diegodedios> I have a problem to migrate my old account, because I forgot my username, I made my account like in 2012
#1286 [13:32] * CozyLobster [webchat@ip-213-127-27-234.ip.prioritytelecom.net] has quit. (Client Quit)
#1287 [13:33] <Vegetox1770> join the club diego
#1288 [13:33] * evelet [webchat@208.98.207.2] has joined #minecrafthelp
#1289 [13:34] <diegodedios> is there any solution?
#1290 [13:35] <Vegetox1770> contact mojang
#1291 [13:35] <evelet> I bought Minecraft for my son in Canada. He's in the US right now and I have to go through a parental consent flow so he can play in Realms. The parental consent flow is asking me for a Parental Consent email address. I have no idea what this is and whether I set this. Anyone know anything about this?
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#1293 [13:38] * PMB [webchat@cpe-76-92-156-124.kc.res.rr.com] has joined #minecrafthelp
#1294 [13:38] <Lord_Ralex> evelet, it would be your email address
#1295 [13:39] <diegodedios> Vegetox1770 the funny thing is that they ask you for your username to contact them, I did contact them with a random username
#1296 [13:40] <PMB> Having an issue with the Realms where I am receiving the error: World stuck in PENDING_SLOT_OPTIONS_UPDATE. It has been this way for 2+ hours. Thanks.
#1297 [13:40] <Lord_Ralex> ??> PMB mojang/email
#1298 [13:40] <Mightyena> PMB: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1299 [13:40] <Mightyena> PMB: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1300 [13:41] <Lord_Ralex> PMB, once you do that, please send me the ticket id so I can forward it on
#1301 [13:42] <PMB> I have already submitted an email. Case #2845087
#1302 [13:42] * danny [webchat@dsl-74-83-32-102.fuse.net] has joined #minecrafthelp
#1303 [13:43] <Lord_Ralex> I've forwarded it on
#1304 [13:43] <PMB> Great. Thank you is there anything I shaould do? or just patience
#1305 [13:43] <Lord_Ralex> just wait
#1306 [13:43] <PMB> Thank you my good sir
#1307 [13:44] <danny> Hello! I made an account in 2011, and it is no longer letting me access my account without a demo version? I attempted to switch it over to a Mojang account thought as it said i had no issues with my log-in information but wont let it transfer over?
#1308 [13:44] <evelet> Lord_Ralex I tried that! It says it's not :-(
#1309 [13:44] <Lord_Ralex> evelet, "not"?
#1310 [13:44] <evelet> Not my parental consent email
#1311 [13:44] <danny> im so confused as why its not letting me switch over yet theres no problems with my log in information
#1312 [13:44] * Senpi [webchat@pool-71-179-96-104.bltmmd.fios.verizon.net] has joined #minecrafthelp
#1313 [13:44] <Lord_Ralex> evelet, did you use the same email when you registered the account?
#1314 [13:44] <Senpi> yes
#1315 [13:45] <Senpi> can i refund please
#1316 [13:45] <evelet> Lord_Ralex, yes. I've only ever used one email for minecraft/mojang.
#1317 [13:46] <Lord_Ralex> evelet, that's probably why then. Do you have another email you could use for that?
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#1320 [13:47] <evelet> Lord_Ralex, sure! But I couldn't find a place on the Web-site to set that up.
#1321 [13:47] * danny [webchat@dsl-74-83-32-102.fuse.net] has joined #minecrafthelp
#1322 [13:47] <Lord_Ralex> evelet, it should just be where it's asking you for the parental consent email on that screen
#1323 [13:48] <Senpi> Hello
#1324 [13:49] <diegodedios>
#1325 [13:51] * giuliana [webchat@24-179-118-253.dhcp.oxfr.ma.charter.com] has joined #minecrafthelp
#1326 [13:51] <giuliana> my realm is not working
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#1328 [13:52] * giuliana [webchat@24-179-118-253.dhcp.oxfr.ma.charter.com] has quit. (Client Quit)
#1329 [13:52] <diegodedios> .
#1330 [13:52] * diegodedios [webchat@dsl-187-154-175-195-dyn.prod-infinitum.com.mx] has quit. (Quit: webchat.esper.net)
#1331 [13:52] * danny [webchat@dsl-74-83-32-102.fuse.net] has quit. (Quit: webchat.esper.net)
#1332 [13:53] <evelet> Hmmm...I don't see anything :-( But I'm still in Canada. Maybe someone in the US has to help him. I will try that. Thanks, Lord_Ralex!
#1333 [13:53] * Michelle [webchat@ool-4a592f72.dyn.optonline.net] has joined #minecrafthelp
#1334 [13:53] <Michelle> Hello
#1335 [13:53] <PMB> @giuliana is there an error message
#1336 [13:53] <Lord_Ralex> evelet, when it asks you for the email already (where you get the error currently) is where you should be putting it.
#1337 [13:53] <Michelle> i need help joining my friend that plays on xbox
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#1339 [13:55] * mich [webchat@ool-4a592f72.dyn.optonline.net] has joined #minecrafthelp
#1340 [13:55] <mich> I need help to join my friend that plays on xbox
#1341 [13:55] <mich> I need help to join my friend that plays on xbox
#1342 [13:56] * Alurankis [webchat@hst-148-124.telelanas.lt] has joined #minecrafthelp
#1343 [13:57] * mich [webchat@ool-4a592f72.dyn.optonline.net] has quit. (Client Quit)
#1344 [13:57] <Alurankis> I cant login into my account. Im using correct details of login, email and password, still showing invalid username or password
#1345 [13:57] * IceWallowCome [webchat@dsl-187-154-175-195-dyn.prod-infinitum.com.mx] has joined #minecrafthelp
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#1347 [13:58] <Alurankis> Can someone help me?
#1348 [13:58] <IceWallowCome> i forgot my old minecraft premium username
#1349 [13:59] <PMB> Alurankis Where re you logging into? Browser or luncher?
#1350 [13:59] <Alurankis> Minecraft.net and launcher, i cant login
#1351 [13:59] <Alurankis> to mojang, they let me login
#1352 [14:00] <PMB> Alurankis have you tried resetting your credentials?
#1353 [14:00] <Alurankis> 3times
#1354 [14:01] <Alurankis> reseted password
#1355 [14:01] <PMB> IceWallowCome What year did you purchase your minecraft premium?
#1356 [14:02] <IceWallowCome> 2012
#1357 [14:03] <PMB> Alurankis I would read this article --> https://help.mojang.com/customer/en/portal/articles/781529
#1358 [14:03] <PMB> If you have tried to many times it may be an authentication issue
#1359 [14:04] <PMB> IceWallowCome When was the last time that you played on the account
#1360 [14:04] <Alurankis> Yesterday i reseted my password, then tryed to log in. Same problem today, i where waiting about 3 - 5 hours.
#1361 [14:05] <IceWallowCome> PMB 2012
#1362 [14:05] <Alurankis> I'll try tomorrow same time. Thanks for help!
#1363 [14:05] <IceWallowCome> I can't migrate the account without the username, or contact Mojang
#1364 [14:06] <PMB> Alurankis Have you submitted a support ticket?
#1365 [14:06] <Alurankis> 15min ago
#1366 [14:07] <PMB> https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1367 [14:07] <PMB> Reference this for wait times
#1368 [14:07] <PMB> hopefully one of the technical experts here can forward your case on
#1369 [14:09] <Alurankis> "We're currently replying to cases received on May 16th"
#1370 [14:09] <Alurankis> oh god :D
#1371 [14:09] <PMB> IceWallowCome Do you have access to the email thatyou set up originally with
#1372 [14:10] * Asad [webchat@cpc86423-seve24-2-0-cust52.13-3.cable.virginm.net] has joined #minecrafthelp
#1373 [14:10] <Asad> hi
#1374 [14:10] <Asad> need help as couldn't find the game purchased in 2017
#1375 [14:12] <IceWallowCome> PMB the email is the only thing I remember
#1376 [14:12] <PMB> Asad could you please elaborate
#1377 [14:12] <PMB> IceWallowCome if you have the email then search your inbox for an email titled Minecraft purchase complete
#1378 [14:13] <Asad> i purchased it on my son's account in 2017 and are trying to redownload it
#1379 [14:13] <IceWallowCome> PMB I've been looking for it but I can't find the email
#1380 [14:13] <Asad> never got email
#1381 [14:13] <PMB> IceWallowCome I assume you checked spam/trash/etc.
#1382 [14:13] <Greymagic27> Asad, Does it show you own the game here? https://account.mojang.com/login
#1383 [14:13] <Asad> yes
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#1385 [14:14] <IceWallowCome> @pmmb
#1386 [14:14] <IceWallowCome> PMB i did
#1387 [14:14] <Greymagic27> IceWallowCome, If you forgot your username you'll need to email mojang and 1) ask them to tell you your username and 2) Ask them to migrate your account
#1388 [14:15] <Greymagic27> ??> IceWallowCome account/send-email
#1389 [14:15] <Mightyena> IceWallowCome: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1390 [14:15] <Mightyena> IceWallowCome: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1391 [14:15] * Jason [webchat@c-98-214-170-249.hsd1.il.comcast.net] has joined #minecrafthelp
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#1394 [14:16] <IceWallowCome> Mightyena but when sending the email they ask for the username, does it matter if I use any random username?
#1395 [14:16] <Greymagic27> IceWallowCome, Put 'unknown' in that field if you don't know your minecraft username
#1396 [14:16] <Greymagic27> That box has to be your username, not another players
#1397 [14:17] <IceWallowCome> Ok, thank you, I'll try it
#1398 [14:17] <Asad> how do u migrain accounts
#1399 [14:17] <Greymagic27> Asad, What do you mean 'you can't find the game'? If it's showing that you own it on account.mojang.com then you own the game
#1400 [14:17] <Greymagic27> ??> Asad account/migrate
#1401 [14:17] <Mightyena> Asad: To migrate your old minecraft.net account (i.e. you used your username to log in) to a Mojang account, use this page: https://account.mojang.com/migrate
#1402 [14:18] * IceWallowCome [webchat@dsl-187-154-175-195-dyn.prod-infinitum.com.mx] has quit. (Quit: webchat.esper.net)
#1403 [14:23] <Asad> im not sure waht my username is
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#1405 [14:24] <Greymagic27> ??> Asad account/send-email
#1406 [14:24] <Mightyena> Asad: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1407 [14:24] <Mightyena> Asad: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1408 [14:24] <Greymagic27> Put 'unknown' in the 'username' field
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#1410 [14:25] * evelet [webchat@208.98.207.2] has quit. (Quit: webchat.esper.net)
#1411 [14:31] * muddi [webchat@80-161-133-86-cable.dk.customer.tdc.net] has joined #minecrafthelp
#1412 [14:32] <muddi> when i try to launch the game, it says "launching the game failed! Failed to download file.
#1413 [14:32] <muddi> Name: icon_16x16.png"
#1414 [14:33] <Greymagic27> ??> muddi av/adwcleaner
#1415 [14:33] <Mightyena> muddi: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#1416 [14:33] <Mightyena> muddi: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
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#1418 [14:41] * Rob [webchat@c-98-214-23-210.hsd1.il.comcast.net] has joined #minecrafthelp
#1419 [14:43] <Rob> hey folks, i know that they're currently working on helping people from May 16 as it says on their page... any idea on what the actual turn around is for account issues?
#1420 [14:48] <Greymagic27> Rob, Hey. The current wait is around 2 month for a reply I'm afraid
#1421 [14:49] * Moritz [webchat@161-225-024-217.ip-addr.vsenet.de] has joined #minecrafthelp
#1422 [14:50] * horsedude98 [webchat@dhcp-5332.dhcp.sognenett.no] has joined #minecrafthelp
#1423 [14:50] <Moritz> Hey , I make a Viedeo abouth the problem with "Invaled PASSWORT or EMAIL": https://www.youtube.com/watch?v=O-P1j6wT4dQ
#1424 [14:51] <Rob> yikes thats what I feared, thanks
#1425 [14:51] <Greymagic27> ??> Moritz tools/hjt
#1426 [14:51] <Mightyena> Moritz: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1427 [14:51] <horsedude98> Hello, when i try to connect to the Realm server i bought, i get the message: You are not wehitelisted. How am i not whitelisted when i am the owner?
#1428 [14:51] <Mightyena> Moritz: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1429 [14:51] * Feyre_MC [webchat@host86-128-124-22.range86-128.btcentralplus.com] has joined #minecrafthelp
#1430 [14:51] <Greymagic27> ??> horsedude98 account/send-email
#1431 [14:51] <Mightyena> horsedude98: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1432 [14:51] <Mightyena> horsedude98: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1433 [14:51] <Moritz> https://www.youtube.com/watch?v=O-P1j6wT4dQ
#1434 [14:51] * Moritz [webchat@161-225-024-217.ip-addr.vsenet.de] has quit. (Client Quit)
#1435 [14:52] <Greymagic27> Moritz, Please follow the steps given to y--
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#1439 [14:58] * CisMen [webchat@178-84-249-82.dynamic.upc.nl] has joined #minecrafthelp
#1440 [14:58] <CisMen> hello
#1441 [14:58] * cabbage [webchat@wnpgmb0311w-ds01-58-231.dynamic.bellmts.net] has joined #minecrafthelp
#1442 [14:58] <CisMen> hello?
#1443 [14:59] <cabbage> hello, I am trying to connect to my friends server but this message keeps popping up
#1444 [14:59] <cabbage> io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed out: no further information
#1445 [14:59] <CisMen> did you try refreshing?
#1446 [14:59] <cabbage> yes
#1447 [14:59] <CisMen> oof
#1448 [14:59] <CisMen> yeah my acc got hacked today :(
#1449 [15:00] <cabbage> does that mean my account is hacked?
#1450 [15:00] <CisMen> no
#1451 [15:00] <CisMen> dont think so xd
#1452 [15:00] <CisMen> can you maybe send the ip
#1453 [15:00] <CisMen> lets see if i can join
#1454 [15:01] <cabbage> my friends server is a lan server
#1455 [15:01] <cabbage> so its over wifi
#1456 [15:01] <CisMen> ah
#1457 [15:01] <CisMen> nvm then
#1458 [15:01] <CisMen> are you on the same wifi as him?
#1459 [15:01] <cabbage> yeah
#1460 [15:01] <CisMen> has he tried rejoining his singleplayer world?
#1461 [15:02] <cabbage> yeah
#1462 [15:02] <CisMen> can he join your singleplayer world?
#1463 [15:02] <CisMen> or doesnt that work either
#1464 [15:02] <cabbage> also before i was able to join his server but i kept getting kicked out and getting this messafe
#1465 [15:02] <cabbage> message*
#1466 [15:02] <cabbage> Internal Exception: java.io.IOException: An existing connection was forcibly closed by the remote host
#1467 [15:03] <CisMen> do you have good wifi
#1468 [15:03] * horsedude98 [webchat@dhcp-5332.dhcp.sognenett.no] has quit. (Quit: webchat.esper.net)
#1469 [15:03] <CisMen> or is it laggy?
#1470 [15:03] <cabbage> its slow
#1471 [15:03] <CisMen> ah
#1472 [15:03] <CisMen> that might be the problem
#1473 [15:03] <CisMen> making a lan server is hard to run while having slow wifi connection
#1474 [15:04] <cabbage> oh okay
#1475 [15:04] <CisMen> maybe try sitting down closer to your wifi router
#1476 [15:04] <cabbage> okay ill try that thanks
#1477 [15:04] <CisMen> np :)
#1478 [15:04] <CisMen> np :)
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#1480 [15:04] <CisMen> i would appreaciate if some operator would come and safe my day
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#1483 [15:08] * CisMen [webchat@178-84-249-82.dynamic.upc.nl] has joined #minecrafthelp
#1484 [15:08] <CisMen> hello
#1485 [15:08] <CisMen> any operator here?
#1486 [15:09] * Jojotron [webchat@node-200-47.flex.volo.net] has joined #minecrafthelp
#1487 [15:10] <Jojotron> I’m getting a “World stuck in PENDING_SLOT_OPTIONS_UPDATE for ...” error. I’m not sure how to rectify this. I’m using your Minecraft realms for java edition
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#1493 [15:16] * XXPKR2005XX [webchat@37.223.171.59] has joined #minecrafthelp
#1494 [15:16] <XXPKR2005XX> HEllo
#1495 [15:16] * connie [webchat@75.106.109.86] has joined #minecrafthelp
#1496 [15:16] <XXPKR2005XX> Hello?
#1497 [15:16] <connie> hi
#1498 [15:16] <XXPKR2005XX> I have a problem log in with minecraft
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#1500 [15:17] <XXPKR2005XX> Help please
#1501 [15:17] <connie> im not much help with this stuff
#1502 [15:18] <XXPKR2005XX> OK but i write good the email and thje password but it doesen't function
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#1504 [15:18] <connie> my bf is having problems with 1.14.3 or 1.14 in general so idk i have a different problem
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#1507 [15:20] * switchback96 [webchat@2.67.252.155.mobile.tre.se] has joined #minecrafthelp
#1508 [15:21] <switchback96> i dont know why but i cant join any server
#1509 [15:21] <switchback96> i bought the minecraft
#1510 [15:21] <switchback96> so i can join servers but i cant
#1511 [15:22] <connie> that is a problem i wish i could but idk why or how to so
#1512 [15:22] <switchback96> where can i get in that mater
#1513 [15:23] <connie> here is the only place ik that has people who know these types of problems
#1514 [15:24] <switchback96> can you redirect me to that plays or the human that can help me
#1515 [15:24] <switchback96> ?
#1516 [15:24] <connie> you just have to wait for someone to join the chat and ask to help u
#1517 [15:26] <switchback96> ok
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#1520 [15:31] <switchback96> hallo
#1521 [15:34] <connie> its dead here lol
#1522 [15:38] * Sam [webchat@c-73-36-56-175.hsd1.il.comcast.net] has joined #minecrafthelp
#1523 [15:38] <switchback96> i know
#1524 [15:38] <switchback96> what should i do ?
#1525 [15:39] <connie> not much you can do
#1526 [15:42] <Sam> Me and my brother are trying to crossplay. I have a windows 10 computer and my brother has an Xbox 1S. I got the Xbox app on my pc, and friended him and everything. But, it won't let me join his game unless a buy minecraft through the Xbox app even though I already own it and have my own account. I am kind of confused though because my java edition
#1527 [15:42] <Sam> is account is different from my Xbox account. Is there a way to connect them? Or would I have to buy minecraft again?
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#1530 [15:47] * SrViTinho [webchat@b3993dea.virtua.com.br] has joined #minecrafthelp
#1531 [15:49] <PaladinBrown> Hey, I've been trying to purchase Minecraft Java Edition, but I keep getting the same damn error. No matter what I do
#1532 [15:49] * GreyVulpine [~ident@c-68-43-38-11.hsd1.mi.comcast.net] has joined #minecrafthelp
#1533 [15:49] <SrViTinho> I can not access my account and I did not receive the password reset email
#1534 [15:49] <PaladinBrown> "An error occurred while placing order, please verify credit card info and try again"
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#1539 [16:03] <connie> ......
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#1541 [16:04] <CheeseBogies> how to fix PENDING_SLOT_OPTIONS_UPDATE for minecraft realms?
#1542 [16:04] <connie> i have no idea what that means
#1543 [16:05] <CheeseBogies> when i tried going into my mincraft realms server, i got that message
#1544 [16:07] <Sam> On a pc, to crossplay would you have to buy Minecraft again through the Xbox app, or is there a way to connect your already existing java account to your Xbox account?
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#1549 [16:12] <A-A-Ron> Hey, I bought minecraft back when it was a beta, didn't play for several years, and would like help accessing my old account.
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#1554 [16:18] * Pat7 [webchat@99-94-165-254.lightspeed.miamfl.sbcglobal.net] has joined #minecrafthelp
#1555 [16:19] <Pat7> hello, i'm having an issue with my windows 10 minecraft. it says it's already been redeemed but i didnt redeem it
#1556 [16:19] <Pat7> and i cant play it.
#1557 [16:19] <Pat7> it says i have not bought it.
#1558 [16:20] * connie [webchat@75.106.109.86] has joined #minecrafthelp
#1559 [16:22] <connie> everytime my bf loads up 1.14.3 or 1.14 in general he can join servers and single player but it keeps saying not responding over and over any way to fix this or what please help me help him??
#1560 [16:23] <Pat7> have you attempted reinstalling the versions of the game
#1561 [16:24] * KMD [webchat@72-24-99-213.cpe.cableone.net] has joined #minecrafthelp
#1562 [16:24] <connie> how do u do that??
#1563 [16:25] <Pat7> you would need to uninstall minecraft completely
#1564 [16:25] <Pat7> and then reinstall it
#1565 [16:25] <Pat7> reinstall is always the best option to start with
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#1567 [16:25] <KMD> My minecraft launcher has displayed an Error of -2 for 4 days and I have tried deleting and downloading it but it still won't work, anyone have any ideas about how to fix this
#1568 [16:26] <connie> he tried that when it first happened and it still hasnt fixed the problem
#1569 [16:30] * KMD [webchat@72-24-99-213.cpe.cableone.net] has quit. (Quit: webchat.esper.net)
#1570 [16:33] <connie> and the person who was helping me left great
#1571 [16:34] * hat [webchat@c-73-226-241-28.hsd1.nj.comcast.net] has joined #minecrafthelp
#1572 [16:35] <hat> i downloaded a mod pack and now my game crashes when it loads
#1573 [16:36] <hat> actually its a resource pack
#1574 [16:36] <hat> idk if they are the same thing
#1575 [16:36] <hat> but whatever
#1576 [16:44] <connie> everytime my bf loads up 1.14.3 or 1.14 in general he can join servers and single player but it keeps saying not responding over and over any way to fix this or what please help me help him??
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#1579 [17:02] * elessidilkhyber [webchat@c-73-154-173-181.hsd1.pa.comcast.net] has joined #minecrafthelp
#1580 [17:03] <elessidilkhyber> Hello!
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#1582 [17:13] * benjtroll [webchat@179.7.226.176] has joined #minecrafthelp
#1583 [17:14] <benjtroll> i need help
#1584 [17:14] <benjtroll> i dont play minecraft
#1585 [17:25] * Noah [webchat@cpe-098-122-187-089.nc.res.rr.com] has joined #minecrafthelp
#1586 [17:25] <Noah> Hello
#1587 [17:26] <Noah> I have a issue with minecraft earth
#1588 [17:27] <Noah> Is anyone here
#1589 [17:28] <Noah> This is not cool is anywon here
#1590 [17:29] <Noah> F
#1591 [17:31] <Noah> So i signed up for earth beta and recive the code i redeamed it but i did it on the wrong device
#1592 [17:32] <Noah> I refreshed my acount but nothig noskin
#1593 [17:33] <Noah> I tryed to re get it by signing up again but got no code
#1594 [17:33] * Cyber6 [webchat@93-143-143-68.adsl.net.t-com.hr] has joined #minecrafthelp
#1595 [17:33] <Cyber6> Hello
#1596 [17:33] <Noah> Can i jus get some help
#1597 [17:33] <Cyber6> I need help teoo
#1598 [17:33] <Cyber6> too*
#1599 [17:33] <Noah> K
#1600 [17:34] <Noah> With what
#1601 [17:34] <Cyber6> my minecraft account got hacked like years ago
#1602 [17:34] <Cyber6> now i cant log in
#1603 [17:34] <Cyber6> what do u need help with
#1604 [17:35] <Noah> Minecraft earth for me
#1605 [17:35] <connie> i need help as well meh
#1606 [17:36] <Noah> Tryed to get the skin but did it wrong now i try to re sign up and nothing
#1607 [17:36] <Noah> Hello
#1608 [17:36] <connie> my problem is
#1609 [17:36] <connie> everytime my bf loads up 1.14.3 or 1.14 in general he can join servers and single player but it keeps saying not responding over and over any way to fix this or what please help me help him??
#1610 [17:36] <Noah> Who is going to help
#1611 [17:37] <connie> no one appaerntly
#1612 [17:37] <Noah> What is this for
#1613 [17:37] <Cyber6> no clue
#1614 [17:37] <connie> getting help with problems
#1615 [17:38] <Noah> And whos gonna help
#1616 [17:38] <Noah> And why are we in multi chat
#1617 [17:39] <Noah> This is bs
#1618 [17:39] <Cyber6> i agree
#1619 [17:40] <Cyber6> no help here
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#1622 [17:41] * likedashady [webchat@CPE30b7d4ffcaf3-CM30b7d4ffcaf0.cpe.net.cable.rogers.com] has joined #minecrafthelp
#1623 [17:41] <likedashady> How can I get a refund for Minecraft: Java Edition?
#1624 [17:42] <likedashady> Looking to get Windows 10 version instead.
#1625 [17:48] * danand [webchat@cpc112567-pres23-2-0-cust339.18-3.cable.virginm.net] has joined #minecrafthelp
#1626 [17:48] <danand> Hi, Id like to request a refund pls
#1627 [17:51] * Brett [webchat@64.211.224.254] has joined #minecrafthelp
#1628 [17:52] <Brett> Hi. I have not logged in for about 5 years. I tried setting up a new account but it says the email I'm using is in use. Neither lost username or lost password sends anything to my mailbox which I used with Minecraft before. I can't see any way to create an account and play.
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#1632 [18:25] * wesbo [webchat@ip565c58bb.direct-adsl.nl] has joined #minecrafthelp
#1633 [18:25] <wesbo> hello
#1634 [18:28] <wesbo> i cant login because i cant recieve an email for a password reset
#1635 [18:29] * TXbearclaw [webchat@68-188-161-42.dhcp.bycy.mi.charter.com] has joined #minecrafthelp
#1636 [18:29] <wesbo> hello
#1637 [18:30] <TXbearclaw> So, im having an issue loging in. I made my account 12 years ago or so, but I haven't played in 5. My parents set me up with the account originally, but we don't know which email its under. I also don't remember the password. What can I do?
#1638 [18:30] <TXbearclaw> hi
#1639 [18:31] <TXbearclaw> Oh never mind, I just read the notice :(
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#1644 [18:37] * unmined [webchat@071-076-042-171.res.spectrum.com] has joined #minecrafthelp
#1645 [18:39] <unmined> Hey, I'm playing on a LAN server with a few people, and one of our computers seems to be unable to properly connect. The only thing that loads is the sky, and then they are kicked after a bit. The other computers can connect just fine. Any ideas?
#1646 [18:41] * Shock [webchat@c-73-185-149-219.hsd1.mn.comcast.net] has joined #minecrafthelp
#1647 [18:43] <Shock> Heyo, recently I got a new computer and wanted to download Minecraft. It seemed to download correctly, but when the Minecraft window comes up it just has a grey screen.
#1648 [18:44] <Shock> I don't think it's an anti-virus, since I haven't downloaded any.
#1649 [18:47] * x7718 [webchat@5e011b59.bb.sky.com] has joined #minecrafthelp
#1650 [18:48] <x7718> I have minecraft on my xbox 360 and I read that I
#1651 [18:48] <x7718> if i purchased minecraft before a certain date i could download on pc for free
#1652 [18:48] <x7718> does this count for 360?
#1653 [18:52] <Galaxy_2Alex> x7718, No, there was never a promotion for that.
#1654 [18:52] * x7718 [webchat@5e011b59.bb.sky.com] has quit. (Quit: webchat.esper.net)
#1655 [18:53] * Noah [webchat@cpe-120-156-92-242.qb04.qld.asp.telstra.net] has joined #minecrafthelp
#1656 [18:58] <Noah> Hello, I can't login with my Mojang account on minecraft.net and the Minecraft launcher. I have tried many times, I just redeemed Minecraft last night through gift card. I got a confirmation email and it has been over 16 hours since I got the email. I still can't login, all credentials are correct. I can tell this because I can login with my accoun
#1657 [18:58] <Noah> t on account.mojang.com
#1658 [18:59] <Galaxy_2Alex> Noah, You used McLeaks or McAutneticator in the past, correct?
#1659 [18:59] <Galaxy_2Alex> MCAuthenticator*
#1660 [18:59] <Noah> a couple of years ago
#1661 [18:59] <Galaxy_2Alex> Noah, Lots of text incoming, please read through ALL of it.
#1662 [18:59] <Galaxy_2Alex> Noah, McLeaks and similar tools are known to steal people's account details - they reroute all the data you type into the launcher onto a completely different server that is not Mojang's. There are certain steps you will have to take in order to fix your problem, and your personal data.
#1663 [18:59] <Galaxy_2Alex> Noah, First, delete the program if you still have it, it's probably in your Downloads folder. Next, you will need to edit your Host file.
#1664 [18:59] <Galaxy_2Alex> Noah, To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator. Press File, then Open.
#1665 [19:00] <Galaxy_2Alex> Noah, Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open". Once the window is open, delete the lines containing "mojang.com" (the whole line, probably everything that is in the text file), and save that file.
#1666 [19:00] <Galaxy_2Alex> Noah, Next, change your Minecraft password as soon as possible. If you have also used that exact same password elsewhere, change those passwords as well. After all that, you game should allow you to log in again.
#1667 [19:00] <Galaxy_2Alex> Noah, If you have intentionally used the program, please be aware that using it can get your account permanently suspended. If you ever need an alternate account, you can always buy a new license on https://minecraft.net/
#1668 [19:02] * Alex9 [webchat@51.37.55.228] has joined #minecrafthelp
#1669 [19:02] <Alex9> Hello
#1670 [19:02] <Galaxy_2Alex> Alex9, Hello
#1671 [19:04] <Alex9> So I haven't played minecraft for about 5 years and have wanted to start playing again, I see now that I need to migrate my account. so I go on minecraft.com and reset my password to my email that is registered on my minecraft account. I reset my password, then it brings me to the migration, I put in my username email, date of birth, new email an
#1672 [19:04] <Alex9> d new password that I have just changed. But it comes up invalid username or password, so I click on forgot password and it asks for my username and email. I put them both in but I get nothing sent to my email, whereas when I do it on minecraft.com it works.
#1673 [19:04] <Alex9> And I know my username is correct.. it is _Chillin
#1674 [19:05] <Galaxy_2Alex> Alex9, If you changed your name in the past, you do not need to migrate your account.
#1675 [19:05] <Alex9> Now I have tried to migrate too many times because of this , it is saying error too many attempts try later.
#1676 [19:05] <Noah> I'm on a Macbook. It was on a old Minecraft account I was yet to pay for, I didn't have any relative information on the account I cared about apart from a email I didn't use. That was a long time ago. Recently I made a brand new email and new mojang account. I bought it with a giftcard yesterday. I still can't login to the launcher. @Galaxy_2Alex
#1677 [19:06] <Galaxy_2Alex> Noah, The same still applies, you need to edit your hosts file and remove those entries.
#1678 [19:06] <Galaxy_2Alex> Alex9, Try logging in with your email address and password.
#1679 [19:06] <Alex9> I get invalid email address or password.
#1680 [19:06] <Galaxy_2Alex> Alex9, If that does not work, try to reset your password: https://my.minecraft.net/en-us/password/forgot/
#1681 [19:07] <Alex9> And yes I have changed my name before from LocalSupaStar to _Chillin
#1682 [19:07] <Noah> sorry I don't know were/how to do this on mac. something to do within the "liabary" folder?
#1683 [19:07] <Galaxy_2Alex> Noah, https://my.minecraft.net/en-us/password/forgot/
#1684 [19:07] <Galaxy_2Alex> my bad
#1685 [19:07] <Galaxy_2Alex> Noah, https://www.imore.com/how-edit-your-macs-hosts-file-and-why-you-would-want
#1686 [19:08] <Noah> ty
#1687 [19:08] <Alex9> And it will say reset old minecraft account password correct?
#1688 [19:09] <Galaxy_2Alex> Alex9, It will reset the password of your Mojang account.
#1689 [19:09] <Alex9> It then says Great! Your old Minecraft account password has been reset. Continue to account migration
#1690 [19:09] <Galaxy_2Alex> Alex9, Sounds like you are using the wrong email address.
#1691 [19:10] <Galaxy_2Alex> Alex9, Contact Mojang with your transaction ID. Mightyena will give you the information you need for that.
#1692 [19:10] <Galaxy_2Alex> ??> Alex9 account/trans-id
#1693 [19:10] <Mightyena> Alex9: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#1694 [19:10] <Galaxy_2Alex> ??> Alex9 account/send-email
#1695 [19:10] <Mightyena> Alex9: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1696 [19:10] <Mightyena> Alex9: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1697 [19:11] <Alex9> It isn't the wrong email address, as I have tried others that I thought were associated with the account but they were not. And I try this one and it works,
#1698 [19:11] * connie [webchat@75.106.109.86] has joined #minecrafthelp
#1699 [19:11] <Alex9> I'm pretty sure I have to continue to account migration, but it doesn't work.
#1700 [19:11] <Noah> why would I edit these host files? Just want to be able to login to minecraft.
#1701 [19:12] <Galaxy_2Alex> Noah, Because the illegal program you used to use edited them to make everything you type into any launcher go onto their servers
#1702 [19:12] <Noah> ohh
#1703 [19:12] <Alex9> @Galaxy_2Alex Are you sre that your information is correct if I changed my name I don't need to migrate.
#1704 [19:13] <connie> hi i has problem or more my bf does
#1705 [19:13] <Galaxy_2Alex> Alex9, Yes. Name change is only possible with migrated accounts.
#1706 [19:13] <Galaxy_2Alex> connie, Yes? Might be easier for him to come here himself though.
#1707 [19:13] <Alex9> I tried my main email, which did not work when resetting the password nothing came up, then I tried one from 5 years ago and it has worked
#1708 [19:13] <Galaxy_2Alex> Alex9, Anyway, I would recommend contacting Mojang about this as they will know more.
#1709 [19:13] <connie> im in a discord call with him he is telling me his problem
#1710 [19:14] <Alex9> Galaxy_2Alex On minecraft support page it says that sometimes it will say your login is incorrect and you have to wait 30m to 1 hr, and even resetting your password will not fix the problem maybe I will wait an hour without trying and it will work ? Galaxy_2Alex
#1711 [19:14] <Alex9> And why does it tell me continue to account migration?
#1712 [19:14] <Galaxy_2Alex> Alex9, Sure, if you haven't tried it yet.
#1713 [19:14] <Galaxy_2Alex> Alex9, And I do not know. But Mojang will know.
#1714 [19:15] <Alex9> https://help.mojang.com/customer/en/portal/articles/781529-login-failed
#1715 [19:15] <Noah> yep I found a file. has these server ip's. 35.156.90.191 sessionserver.mojang.com
#1716 [19:15] <Noah> 35.156.90.191 authserver.mojang.com
#1717 [19:16] <Galaxy_2Alex> Noah, Delete those lines completely, and save the file.
#1718 [19:16] <Noah> thank you so much for helping me find these, I would have never knew
#1719 [19:16] <Galaxy_2Alex> Alex9, I know about that, yes - but I assumed you were already aware of this, or this has been an issue for longer than one hour.
#1720 [19:16] <Noah> I'm going to change my password after deletion of these
#1721 [19:17] <connie> my bf's problem is every time my bf loads up 1.14.3 or 1.14 in general he can join servers and single player but it keeps saying not responding over and over any way to fix this or what please help me help him??
#1722 [19:17] <Galaxy_2Alex> connie, Does it also happen if he downgrades to 1.13 and turns off VBOs?
#1723 [19:18] <Galaxy_2Alex> connie, VBOs is a video setting.
#1724 [19:18] <Alex9> Galaxy_2Alex I don't know as I have just tried once, and seen that it does not work and went straight to resetting the password and trying again
#1725 [19:18] <connie> anything above 1.7.10 he cant play because of that and ill have to ask him if he has turned vbos off
#1726 [19:18] <Galaxy_2Alex> Alex9, Anyway, please contact Mojang.
#1727 [19:21] <Noah> thank you so much Galaxy_2Alex. my minecraft now works!! I really don't want to change my password beacause I've had it for so long, but I know it is for the better and I rather have a safe account.
#1728 [19:22] <Galaxy_2Alex> Noah, You're welcome, have a nice day.
#1729 [19:22] <connie> Galaxy_2Alex im waiting for him to answer me he went afk for a min
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#1731 [19:38] * orangeguy [webchat@51.37.55.228] has joined #minecrafthelp
#1732 [19:39] <orangeguy> Hello, I have reset my password, when I try to log on it says invaid email address or password, I read that I have to wait 30mins to an hour to log on and see if that works. Should I stay on the page with my details still filled in or close it and then open it up in a new tab?
#1733 [19:44] * Noah [webchat@cpe-120-156-92-242.qb04.qld.asp.telstra.net] has quit. (Quit: webchat.esper.net)
#1734 [19:45] <Brett> So my problem is I can't create a new Mojang account... says my email is in use but when I use the email to try and login, reset password, or find login name, I never get an email from Mojang. I'm not trying to save my old account... It was several years ago but I see no way to create a new account without getting a new email address that I'd neve
#1735 [19:45] <Brett> r use... any ideas?
#1736 [19:45] * james1 [webchat@cpe-120-156-92-242.qb04.qld.asp.telstra.net] has joined #minecrafthelp
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#1738 [19:49] * Crackore [webchat@cpe-172-248-61-207.socal.res.rr.com] has joined #minecrafthelp
#1739 [19:50] <Crackore> I'm having issue where I can't request to change my password.
#1740 [19:51] <Crackore> Can someone help please?
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#1744 [20:00] * Somagatto [webchat@24.41.171.8] has joined #minecrafthelp
#1745 [20:02] <Somagatto> Hiya, Its seems I cannot log in to my account... Like, I know it is the correct password, but nothing happens.
#1746 [20:07] * DarkNoddy [~mordi@ti0020a400-0893.bb.online.no] has quit. ()
#1747 [20:08] <connie> Galaxy_2Alex he said he hasnt tried turning that off and see if that works
#1748 [20:14] <connie> Galaxy_2Alex he said there was no way to turn VBO off in 1.14 and he also didnt know what it was
#1749 [20:18] * weg [webchat@108-215-128-58.lightspeed.bkfdca.sbcglobal.net] has joined #minecrafthelp
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#1751 [20:23] * Aumi [webchat@97-88-99-175.dhcp.stls.mo.charter.com] has joined #minecrafthelp
#1752 [20:24] <Aumi> My friend is having an issue with his mincraft launcher
#1753 [20:25] <Aumi> After launchingthe Mojang screen loads the red bar to about 80% complete before freezing, and will not display a crash report.
#1754 [20:28] * BedrockHel [webchat@ool-18ba752c.dyn.optonline.net] has joined #minecrafthelp
#1755 [20:28] * Twi [webchat@ip72-208-203-78.ph.ph.cox.net] has joined #minecrafthelp
#1756 [20:29] <BedrockHel> Hey. I am trying to download the MC win 10 bedrock... currently have Java. But it says I've redeemed my code, which I don't recall ever doing so. But let's say I did..... The download button to redownload the game is not present.
#1757 [20:29] <BedrockHel> Can anyone help me figure it out?
#1758 [20:30] <BedrockHel> I emailed Mojang and microsoft but no good
#1759 [20:41] * Sethk [webchat@udp255334uds.hawaiiantel.net] has joined #minecrafthelp
#1760 [20:41] * Atticus [webchat@202-53-59-196.tpgi.com.au] has joined #minecrafthelp
#1761 [20:41] <Atticus> I’m on xbox one and whenever I try to join my friends world it says outdated server
#1762 [20:41] <Sethk> I cant login to Minecraft on the Launcher
#1763 [20:42] * Atticus [webchat@202-53-59-196.tpgi.com.au] has quit. (Client Quit)
#1764 [20:42] <Sethk> I just purchased the game
#1765 [20:46] * Lord_of_Life [~Lord@77.28.166.187] has quit. (Ping timeout: 190 seconds)
#1766 [20:47] <Sethk> This chat it bullshit
#1767 [20:47] <Absol> Sethk: Please keep it civil
#1768 [20:47] * me3 [webchat@ip68-11-251-4.br.br.cox.net] has joined #minecrafthelp
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#1770 [20:48] <me3> anyone actually a person?
#1771 [20:48] <Sethk> Me but
#1772 [20:48] <Sethk> Im looking for the help i never got LOL
#1773 [20:48] <me3> yeah supposedly nothing from this website is helpful
#1774 [20:48] <me3> replying to support tickets from may
#1775 [20:48] <Sethk> jeesus
#1776 [20:48] <me3> what a shit company, big ol oof's
#1777 [20:48] <Absol> me3: Please keep it civil
#1778 [20:48] <me3> lmao
#1779 [20:49] <me3> absol u just a bot
#1780 [20:49] <me3> relax
#1781 [20:49] <me3> oh well i guess i own minecraft now
#1782 [20:49] * me3 [webchat@ip68-11-251-4.br.br.cox.net] has quit. (Client Quit)
#1783 [20:51] <BedrockHel> Same
#1784 [20:51] <BedrockHel> :(
#1785 [20:52] * Jameo [webchat@180-150-37-175.b49625.bne.nbn.aussiebb.net] has joined #minecrafthelp
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#1787 [20:54] * LionWhisp [webchat@cpe-101-164-162-56.hhui-cr-009.cht.nsw.bigpond.net.au] has joined #minecrafthelp
#1788 [20:55] <Jameo> Hi guys. Im trying to get back into minecraft after not playing since beta. I am having an issue with regards to acessing my account. Does anyone know how long it usually takes for passwrod reset e-mails to be recieved?
#1789 [20:57] <LionWhisp> Every time I try to purchase the game its says “Placing Order…” then “Error Placing order” then a message pops up that says “An error occurred while placing order, please verify credit card info and try again.” I have tried 2 different credit cards. I've also tried on another computer, please help.
#1790 [20:59] * LionWhisp [webchat@cpe-101-164-162-56.hhui-cr-009.cht.nsw.bigpond.net.au] has quit. (Client Quit)
#1791 [21:01] * Hurr1can31da [webchat@47.147.205.251] has joined #minecrafthelp
#1792 [21:02] <Hurr1can31da> i know my user name and password but it prompts me to my security questions and i cant remember even though i request them to email me i'm not recieving any emails
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#1794 [21:04] * Sethk [webchat@udp255334uds.hawaiiantel.net] has quit. (Quit: webchat.esper.net)
#1795 [21:04] <Hurr1can31da> is there a way to reset my security questions?i havent been on in awhile and my answers are not the same
#1796 [21:14] * Gianni [webchat@104-2-245-131.lightspeed.wepbfl.sbcglobal.net] has joined #minecrafthelp
#1797 [21:14] <Gianni> Hello
#1798 [21:16] * nut_meghan [webchat@184.63.10.230] has joined #minecrafthelp
#1799 [21:16] <nut_meghan> WOW
#1800 [21:16] <Gianni> I don't remember my account password and I am not receiving emails from Mojang about a password reset
#1801 [21:16] <nut_meghan> you will not believe what just happened!!
#1802 [21:16] <nut_meghan> so I was about to try and install roblox since minecraft wasn't working, right?
#1803 [21:17] <nut_meghan> it didnt work
#1804 [21:17] <Gianni> interesting
#1805 [21:18] <nut_meghan> i looked up how to clear space on your c drive, and the FIRST THING it said was to clear your recycle bin. I did that, then roblox started working. I decided maybe minecraft would work too, because it only seems logical, right?
#1806 [21:18] <nut_meghan> I TRIED IT JUST NOW AND ITS WORKING
#1807 [21:18] <Gianni> nice
#1808 [21:18] <nut_meghan> :D
#1809 [21:18] <Gianni> have fun
#1810 [21:18] <nut_meghan> IM SO HAPPYYYYYY
#1811 [21:18] <nut_meghan> thank youuuuu
#1812 [21:19] <nut_meghan> i just feel stupid i didnt think of that before -_-
#1813 [21:19] <nut_meghan> the new launcher looks sick tho
#1814 [21:19] <Gianni> usually always something small
#1815 [21:19] <Gianni> havent been able to access my account to play
#1816 [21:19] <nut_meghan> really?
#1817 [21:19] <Gianni> yep
#1818 [21:20] <Gianni> hoping someone joins that can help me
#1819 [21:20] <nut_meghan> so you tried changing your password, im guessing?
#1820 [21:20] <Gianni> I tried resetting my password but Im not receiving any emails from mojang
#1821 [21:20] <Gianni> to reset the password
#1822 [21:20] <nut_meghan> what email company do you use?
#1823 [21:21] <Gianni> bellsouth/att
#1824 [21:21] <nut_meghan> sometimes the email usually pops up in a different place then the inbox.
#1825 [21:21] <nut_meghan> well not usually
#1826 [21:21] <nut_meghan> just sometimes xD
#1827 [21:21] <Gianni> I checked the other inboxes as well
#1828 [21:21] <nut_meghan> huh.
#1829 [21:21] <nut_meghan> have you tried looking it up?
#1830 [21:21] <nut_meghan> or tried the help page on minecraft?
#1831 [21:22] <nut_meghan> the minecraft website ofc
#1832 [21:22] <Gianni> I have
#1833 [21:22] <nut_meghan> hmmm
#1834 [21:22] <Gianni> mojang sent me here
#1835 [21:22] <nut_meghan> oh
#1836 [21:22] <Gianni> well see
#1837 [21:22] <nut_meghan> how many times have you tried the email?
#1838 [21:22] <Gianni> Twice
#1839 [21:22] * TimeMatter [webchat@cpe-72-227-157-91.nyc.res.rr.com] has joined #minecrafthelp
#1840 [21:23] <Gianni> I recall having the same issue a few years back
#1841 [21:23] <nut_meghan> oh?
#1842 [21:23] <TimeMatter> so what would happen when verifying a gift code bugs out?
#1843 [21:23] <nut_meghan> I've never really had an issue with this
#1844 [21:23] <Gianni> I have an email though that confirms my purchase
#1845 [21:23] <TimeMatter> same here
#1846 [21:23] <nut_meghan> other than one time but i changed my password then it worked
#1847 [21:23] <Gianni> so I would prefer to use that account than buy minecraft again on a new account
#1848 [21:24] <nut_meghan> i mean if you really want to buy it again
#1849 [21:24] <nut_meghan> but i suggest to try more things
#1850 [21:24] <Gianni> yea I agree
#1851 [21:25] <nut_meghan> such as, usually it says somewhere when you send the email to change your password that if you didn't get the email you can try the following things
#1852 [21:25] <nut_meghan> I dont know what they are but theres some things you can try
#1853 [21:25] <nut_meghan> so maybe you can attempt that?
#1854 [21:27] <TimeMatter> ah i fixed it
#1855 [21:27] <TimeMatter> finicky account details
#1856 [21:28] <nut_meghan> does anyone know how long it usually takes when you first start up minecraft?
#1857 [21:28] <TimeMatter> should be a few minutes
#1858 [21:28] <nut_meghan> its taking forever
#1859 [21:28] <nut_meghan> its been like 10 mins already
#1860 [21:29] * Meitch_Brites [webchat@168-197-186-5.user.wgsnet.com.br] has joined #minecrafthelp
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#1862 [21:29] <nut_meghan> mehhhh i just wanna play minecrafttttttt
#1863 [21:30] <nut_meghan> =_=
#1864 [21:30] <nut_meghan> wai meeeeeee
#1865 [21:30] <Gianni> When I click didnt receive emails it gives me things to check on why I might not get them
#1866 [21:30] <nut_meghan> what did you do after?
#1867 [21:30] <Gianni> I already went through them and checked them all and still nothing
#1868 [21:31] <nut_meghan> wow
#1869 [21:31] <nut_meghan> that email company i havent really heard of so idk what its like
#1870 [21:32] <Gianni> its and older email, att has it now
#1871 [21:32] <nut_meghan> maybe... try to go to the website manually? the website that email usually takes you to.
#1872 [21:32] <Gianni> I have access to it though
#1873 [21:32] <nut_meghan> huh
#1874 [21:32] <nut_meghan> well
#1875 [21:33] <nut_meghan> maybe try looking it up on youtube
#1876 [21:33] <nut_meghan> that might be ideal bc this is an unusual issue that i've heard
#1877 [21:34] <nut_meghan> hopefully my launcher speeds up soon i really want to play
#1878 [21:34] * dzifzae [webchat@pool-96-227-228-158.phlapa.ftas.verizon.net] has joined #minecrafthelp
#1879 [21:34] <nut_meghan> oml this is taking forever
#1880 [21:34] <Gianni> thanks have fun
#1881 [21:35] <nut_meghan> theres 190 mb downloaded of 261 =_=
#1882 [21:35] <nut_meghan> thank you
#1883 [21:35] <nut_meghan> thank you
#1884 [21:35] * Gianni [webchat@104-2-245-131.lightspeed.wepbfl.sbcglobal.net] has left #minecrafthelp
#1885 [21:35] <nut_meghan> i hope you find the problem soon
#1886 [21:35] <nut_meghan> and he's gone
#1887 [21:46] * Zac [webchat@lprrpq1401w-lp140-02-69-156-129-201.dsl.bell.ca] has joined #minecrafthelp
#1888 [21:46] <Zac> hi
#1889 [21:47] <Zac> can i get a refund on the minecraft java edition i bought it like 5 minutes ago
#1890 [21:47] <Zac> my mac cant run the game
#1891 [21:50] * Jameo [webchat@180-150-37-175.b49625.bne.nbn.aussiebb.net] has quit. (Quit: webchat.esper.net)
#1892 [21:51] <Zac> can i get a refund on the minecraft java edition i bought it like 5 minutes ago
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#1894 [21:52] * drigfable [webchat@47.148.0.41] has joined #minecrafthelp
#1895 [21:52] <drigfable> is there any mojang support staff in here or just other people
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#1897 [21:57] * Rasmus1 [webchat@ip-5-186-126-197.cgn.fibianet.dk] has joined #minecrafthelp
#1898 [21:57] <Rasmus1> my mate cannot login
#1899 [21:58] <Rasmus1> yes
#1900 [21:58] <Rasmus1> hello
#1901 [21:59] <Zac> whats poppin boys
#1902 [22:00] <Rasmus1> my mate
#1903 [22:01] <Rasmus1> my mate cannot login
#1904 [22:05] * bill [webchat@h24-54-140-123.hbbsnm.broadband.dynamic.tds.net] has joined #minecrafthelp
#1905 [22:06] <bill> I'm having issues launching my Minecraft game through the launcher. Could someone please assist me.
#1906 [22:09] <bill> Nvm, I appreciate your time.
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#1908 [22:10] * nella [webchat@cpe-76-190-245-118.neo.res.rr.com] has joined #minecrafthelp
#1909 [22:11] <nella> i went in my minecraft world and my friend couldnt join the world with me and my world was online. I had all of my options on and it still woulnt let him join.
#1910 [22:12] * Dhoninglish [webchat@77.111.246.160] has joined #minecrafthelp
#1911 [22:13] <nella> i am on playstation 4
#1912 [22:13] <Dhoninglish> no
#1913 [22:14] <nella> what
#1914 [22:15] * nella [webchat@cpe-76-190-245-118.neo.res.rr.com] has quit. (Client Quit)
#1915 [22:15] <Dhoninglish> I have a problem accessing my account in the game on the site normally
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#1918 [22:26] * sim062 [webchat@72-24-28-98.cpe.cableone.net] has joined #minecrafthelp
#1919 [22:28] <sim062> Hi! i got minecraft when the promotional deal with windows 10 was on. It said i had claimed my code already but i cannot figure out which account i redeemed it on. I had logged in to all accounts i know. Is there any way to see which account i got it on?
#1920 [22:31] * fish_110 [webchat@c-73-22-236-14.hsd1.il.comcast.net] has joined #minecrafthelp
#1921 [22:31] <fish_110> i need help with the crash error java.lang.RuntimeException: No OpenGL context found in the current thread.
#1922 [22:34] * fmslick [webchat@cpe-76-187-224-235.tx.res.rr.com] has joined #minecrafthelp
#1923 [22:34] <fmslick> Hello. could someone help with finding my son old acc?
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#1927 [23:23] * Vethiir [webchat@c-73-35-210-99.hsd1.wa.comcast.net] has joined #minecrafthelp
#1928 [23:23] <Vethiir> Failed attempting to join realm. Please try again later. is the problem i am having with my Minecraft Realm.
#1929 [23:26] <Vethiir> I own the realm and neither me nor my friends on the realm can currently join. It loads for about 10 minutes and then just fails to join
#1930 [23:27] * Noided [webchat@CPEf0f2495a9f23-CMf0f2495a9f20.cpe.net.cable.rogers.com] has joined #minecrafthelp
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#1932 [23:28] <Obird> I've lost my impersonation email. So when I tried to use minecraftrealms, I needed a renewal, so I couldn't enter an e-mail if I needed to integrate my ID.
#1933 [23:28] <Obird> My ID is Ord password is wkrlthro1. Can you help me move to gusdnr205@gmail.com?
#1934 [23:28] <Noided> How do I close a ticket?
#1935 [23:28] <Obird> ticket?
#1936 [23:29] <Noided> With Mojang support.
#1937 [23:29] <Noided> The issue is resolved.
#1938 [23:29] <Obird> wow?
#1939 [23:29] * noobnation [webchat@S0106f8a097f2b52b.rd.shawcable.net] has joined #minecrafthelp
#1940 [23:29] <noobnation> hello
#1941 [23:29] <Obird> hello
#1942 [23:29] * cat [webchat@c-73-247-127-161.hsd1.il.comcast.net] has joined #minecrafthelp
#1943 [23:30] <noobnation> i need help
#1944 [23:30] <Obird> metoo
#1945 [23:30] <cat> Mee three
#1946 [23:30] <Vethiir> Make that four
#1947 [23:30] <noobnation> i forgot my account shit
#1948 [23:30] <Absol> noobnation: Please keep it civil
#1949 [23:30] * Obird [webchat@219.241.70.81] has quit. (Client Quit)
#1950 [23:30] <noobnation> i forgot my account stuff
#1951 [23:30] <cat> when i boot up the game it says failed to download file 1.14.json
#1952 [23:31] <noobnation> try to reinstall the game
#1953 [23:32] * Vethiir [webchat@c-73-35-210-99.hsd1.wa.comcast.net] has quit. (Quit: webchat.esper.net)
#1954 [23:34] * JorjaAnn [webchat@67.213.24.129] has joined #minecrafthelp
#1955 [23:34] <JorjaAnn> Hello
#1956 [23:34] * noobnation [webchat@S0106f8a097f2b52b.rd.shawcable.net] has quit. (Client Quit)
#1957 [23:34] <JorjaAnn> Does anyone know of a newbie easy afk fish farm for 1.12? I cannot get the iron trap door one to work. I am not good with red stone and do not know how to get it to work
#1958 [23:35] <cat> i would google it
#1959 [23:35] <JorjaAnn> I have
#1960 [23:35] <JorjaAnn> found nothing
#1961 [23:35] * nick3 [webchat@CPE00fc8d27f243-CM00fc8d27f240.cpe.net.cable.rogers.com] has joined #minecrafthelp
#1962 [23:35] <cat> youtube?
#1963 [23:35] <cat> I don't know man
#1964 [23:36] <nick3> so, I logged into my acount for the first time in years
#1965 [23:36] <nick3> and the website asked me to verify my email
#1966 [23:36] <nick3> but the email that the account is on has been deleted
#1967 [23:36] <JorjaAnn> Youtube is no help
#1968 [23:36] <nick3> so what do i do??
#1969 [23:36] <cat> yikes
#1970 [23:37] <nick3> issa major oof styll
#1971 [23:37] <cat> you might have to repurchase unless there's a way to directly contact mojang
#1972 [23:37] <cat> because I don't think there's a way to switch emails
#1973 [23:37] <nick3> oh
#1974 [23:38] <nick3> damn the price went up by like 15 bucks lool
#1975 [23:38] <nick3> damn the price went up by like 15 bucks lool
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#1981 [23:48] <Cain> Hey I'm having an issue getting the launcher to open. Every time I try to open it all that happens is a prompt saying "You cannot open the application "Minecraft" because it is not responding." Does anybody have any idea as to whats causing this?
#1982 [23:49] <Cain> hold on
#1983 [23:49] <Cain> nvm... I found a way around it
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#1985 [23:52] * prez [webchat@7.46.233.173.ftth.lm.dyn.premieronline.net] has joined #minecrafthelp
#1986 [23:53] <prez> i have not played on my account for awhile, and i do not remember my email that i used?
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