#MinecraftHelp > 2019-07-13
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#5 [00:05] <hklkhli> i bought a minecraft account but when it goes through my computer it startes loading thant says not responding and crashes
#6 [00:05] <hklkhli> i even bought another account over it
#7 [00:05] <hklkhli> but neither of them work
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#9 [00:08] <hklkhli> heelo?
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#11 [00:57] * Hene [webchat@66-50-191-90.dyn.estpak.ee] has joined #minecrafthelp
#12 [00:58] <Hene> Hello! I need help with recovering very old account of mine.
#13 [01:09] * Coda4 [webchat@c-98-199-253-90.hsd1.tx.comcast.net] has joined #minecrafthelp
#14 [01:12] <Coda4> I just downloaded Minecraft, and then I go through the installer, but then on the start up of the installer, it stops and say it can't update to Native Minecraft Launcher. I have uninstalled and reinstalled multiple times and still does it.
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#17 [01:55] * Gray [webchat@c-71-227-164-45.hsd1.wa.comcast.net] has joined #minecrafthelp
#18 [01:59] <Gray> minecraft won't launch it gos to like 75% of the red loading bar wen i click play and then stops working i just got the game today no mods at all never launched it i updated java (i did change my skin)
#19 [02:01] * Kai [webchat@50.213.141.112.sta.dodo.net.au] has joined #minecrafthelp
#20 [02:02] * Kai is now known as Guest47753
#21 [02:02] <Guest47753> hello
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#23 [02:04] <Gray> minecraft won't launch it gos to like 75% of the red loading bar wen i click play and then stops working i just got the game today no mods at all never launched it i updated java (i did change my skin)
#24 [02:06] <Greymagic27> ??> Gray av/adwcleaner
#25 [02:06] <Mightyena> Gray: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#26 [02:06] <Mightyena> Gray: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
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#28 [02:22] * gray [webchat@c-71-227-164-45.hsd1.wa.comcast.net] has joined #minecrafthelp
#29 [02:22] <gray> hi
#30 [02:22] <gray> im back
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#33 [03:26] * harkachoo [webchat@33.80-203-127.nextgentel.com] has joined #minecrafthelp
#34 [03:26] <harkachoo> hi
#35 [03:26] <harkachoo> I need some help with Minecraft...
#36 [03:27] <harkachoo> I have purchased "java" version for my son on pc after he was playing pocket in pad to much
#37 [03:28] <harkachoo> but cant seem to get onto servers or servers lists
#38 [03:32] <harkachoo> ?
#39 [03:41] * Eric [webchat@cpe-172-88-138-147.socal.res.rr.com] has joined #minecrafthelp
#40 [03:42] <Eric> i was wondering if i can get a refund on minecraft i bought it recently as of july 11th.
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#42 [03:45] * Eric [webchat@cpe-172-88-138-147.socal.res.rr.com] has joined #minecrafthelp
#43 [03:46] <Eric> i was wondering if i can get a refund on the minecraft pe game?
#44 [03:48] * hark1 [webchat@33.80-203-127.nextgentel.com] has joined #minecrafthelp
#45 [03:49] <hark1> anyone there to help
#46 [03:57] * eric [webchat@cpe-172-88-138-147.socal.res.rr.com] has joined #minecrafthelp
#47 [03:58] <eric> can i get a refund on minecraft its unplayable :(
#48 [03:58] * Adam9 [webchat@cpc140836-nwrk5-2-0-cust798.12-1.cable.virginm.net] has joined #minecrafthelp
#49 [03:59] <Adam9> Hi, I'm trying to buy minecraft java edition for my pc but the payement isn't going through and a message keeps coming up asking me to verify my card.
#50 [04:00] <Adam9> All the details are correct and the message even comes up when I tried to pay on my phone
#51 [04:00] * eric [webchat@cpe-172-88-138-147.socal.res.rr.com] has quit. (Client Quit)
#52 [04:13] <Adam9> Hello??
#53 [04:14] <Adam9> I've been trying since yesterday and still nothing
#54 [04:14] * Misfits6667 [webchat@107-134-221-86.lightspeed.sntcca.sbcglobal.net] has joined #minecrafthelp
#55 [04:14] <Misfits6667> Hi
#56 [04:14] * Misfits6667 [webchat@107-134-221-86.lightspeed.sntcca.sbcglobal.net] has quit. (Client Quit)
#57 [04:17] <Adam9> I even went through amazon to get the gift card but there were none available
#58 [04:18] <Adam9> Hello, can you help me?
#59 [04:20] * DarkNoddy [~mordi@ti0020a400-0893.bb.online.no] has joined #minecrafthelp
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#62 [04:23] * DGW506 [webchat@n1-41-97-163.bla2.nsw.optusnet.com.au] has joined #minecrafthelp
#63 [04:25] <DGW506> Hi , I want to play minecraft multiplayer with my brother , when he brings it to LAN and I direct connect with the Port it gives me an error saying
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#65 [04:32] * daan [webchat@132-150-045-062.dynamic.caiway.nl] has joined #minecrafthelp
#66 [04:33] <daan> i can't load my world
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#70 [04:42] <Garzeus> Hello
#71 [04:43] <Garzeus> my full version is gone in favor of a demo version?
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#73 [04:50] * razvan [webchat@188-241-21-139.crilis.ro] has joined #minecrafthelp
#74 [04:51] <razvan> pls cont minecraft
#75 [04:51] <razvan> log in
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#81 [05:16] * Cameron [webchat@c110-22-85-58.chirn3.vic.optusnet.com.au] has joined #minecrafthelp
#82 [05:16] <Cameron> I need help to get into my old minecraft account
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#85 [05:21] * Linari [webchat@bl18-169-121.dsl.telepac.pt] has joined #minecrafthelp
#86 [05:22] <Cameron> i need help to get my minecraft acount back
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#88 [05:27] * Veltre [webchat@216.218.221.238] has joined #minecrafthelp
#89 [05:27] <Veltre> Hello, I have not logged into my account for years. I am unable to reset my security questions
#90 [05:29] * LaminartXD [webchat@dhcp-212-201-88-209.dhcp.uni-bielefeld.de] has joined #minecrafthelp
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#92 [05:30] * SpahgetFather [webchat@default-rdns.vocus.co.nz] has joined #minecrafthelp
#93 [05:31] <SpahgetFather> My minecraft keeps freezing on the mojang loading screen
#94 [05:35] * MargeTheTortoise [webchat@cpc128762-hawk17-2-0-cust139.know.cable.virginm.net] has joined #minecrafthelp
#95 [05:35] <MargeTheTortoise> hello
#96 [05:36] <MargeTheTortoise> nvm this isnt gonna help what i need sorry to bother you guys
#97 [05:36] * MargeTheTortoise [webchat@cpc128762-hawk17-2-0-cust139.know.cable.virginm.net] has quit. (Client Quit)
#98 [05:37] <Chipah> My Email to my Minecraft account has been deleted and I have forgotten my security questions, any way to reset my security questions with no email?
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#100 [05:38] * Lasse [webchat@p549F72C4.dip0.t-ipconnect.de] has joined #minecrafthelp
#101 [05:41] <Lasse> I cant remember my email for my mojang account. But i still remember my Username. I need the email to log in so is there anything you can do for me. I contactet the mojang help but they said they will answer my request at may 17th. That would be next year. Is the May 17th a mistake or is it really that long. Thanks for your help
#102 [05:42] <Veltre> @customer support where y'all at
#103 [05:43] <SpahgetFather> Ikr
#104 [05:48] <Veltre> I didnt steal my parents credit card for nothing come on
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#108 [06:07] <Greymagic27> ??> Veltre account/challenge/reset
#109 [06:07] <Mightyena> Veltre: To reset your security questions, go here: https://account.mojang.com/me/changeSecretQuestions
#110 [06:18] <Veltre> I get the email but the page it directs me to doesnt open
#111 [06:19] <Greymagic27> Veltre, Make sure you're signed in on https://account.mojang.com/login
#112 [06:32] * CoolFire9709 [webchat@host68-49-dynamic.252-95-r.retail.telecomitalia.it] has joined #minecrafthelp
#113 [06:32] <CoolFire9709> emh ciao
#114 [06:32] <CoolFire9709> I'm italian
#115 [06:32] <Greymagic27> CoolFire9709, Hey. How can we help?
#116 [06:32] <CoolFire9709> Can you speak italian?
#117 [06:32] <Greymagic27> CoolFire9709, We only offer support in English. However, you may use a translator if you need ot
#118 [06:32] <Greymagic27> to*
#119 [06:33] <CoolFire9709> Ok I'm now explain mi problem
#120 [06:34] <CoolFire9709> Forge tell me that Forge is install into launcher but there isn't this happens with all installers
#121 [06:34] <Greymagic27> ??> CoolFire9709 mods
#122 [06:34] <Mightyena> CoolFire9709: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#123 [06:34] <Mightyena> CoolFire9709: You can try seeking help on the forum https://www.minecraftforum.net/forums/support/java-edition-support , or FTB subreddit https://www.reddit.com/r/feedthebeast/
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#126 [06:40] * Mervin_Shmervin [webchat@cpe-58-161-146-248.lfui-cr-006.win.vic.bigpond.net.au] has joined #minecrafthelp
#127 [06:41] <Mervin_Shmervin> whenever i try to log into my minecraft account i dont get an error message it just doesnt load. It isnt my internet its something else, if someone could help me it would be much appreciated.
#128 [06:42] <Greymagic27> Mervin_Shmervin, Hi. What's the error messagE?
#129 [06:42] <Greymagic27> message*
#130 [06:51] <Mervin_Shmervin> i didnt get one
#131 [06:51] <Greymagic27> Mervin_Shmervin, Let's make sure nothing on your PC is causing this issue. HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Follow the steps which Mightyena will send below:
#132 [06:51] <Greymagic27> ??> Mervin_Shmervin tools/hjt
#133 [06:51] <Mightyena> Mervin_Shmervin: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#134 [06:51] <Mightyena> Mervin_Shmervin: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
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#136 [07:04] * Henk_123 [webchat@91.132.137.124] has joined #minecrafthelp
#137 [07:04] <Freja> How do i fix: io.netty.channel.abstractchannel$annotatedcionnectexception: connection refused: no further information
#138 [07:04] <Henk_123> i have the same problem
#139 [07:04] <Henk_123> I was just Aboutaleb to ask
#140 [07:04] <Greymagic27> ?? tools/hjt
#141 [07:04] <Mightyena> tools/hjt: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#142 [07:04] <Mightyena> tools/hjt: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#143 [07:04] <Greymagic27> Henk_123, Freja Follow those steps ^
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#145 [07:14] * Davidka078 [webchat@host-46-251-9-248.kabelnet.hu] has joined #minecrafthelp
#146 [07:15] <Davidka078> hi
#147 [07:15] <Greymagic27> Davidka078, Hey. How can we help?
#148 [07:15] <Davidka078> i have a question
#149 [07:15] <Davidka078> how i can fix this problem: .netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed out: no further information
#150 [07:15] <Davidka078> when i tty to join any server i get this error
#151 [07:17] * Freja [webchat@gate15.cust.lidnet.se] has quit. (Quit: webchat.esper.net)
#152 [07:17] <Davidka078> i tried to: uninstall, reinstall mc restart mc/pc disable firewall
#153 [07:17] <Davidka078> tried with a wifi stick and an internet cable
#154 [07:18] * Henk_123 [webchat@a80-101-235-39.adsl.xs4all.nl] has joined #minecrafthelp
#155 [07:18] <Davidka078> tried with my friend's account
#156 [07:18] <Henk_123> Hey i got dissconnected i had the issue with that i can’t join my friends realm it sais io.netty.channel etc
#157 [07:19] <Henk_123> Mightyena i got the file https://paste.ubuntu.com/p/XMNX53NwSd/
#158 [07:20] <Davidka078> try to download the missing files
#159 [07:20] <Henk_123> How do you do that?
#160 [07:20] * mengtry [webchat@mail.online.com.kh] has joined #minecrafthelp
#161 [07:20] <Henk_123> Mightyena what do i do now?
#162 [07:21] <Davidka078> I have an another issue, but when i opened your txt file and scroll down i saw ''file missing''
#163 [07:21] <Davidka078> search for the missing file on chrome
#164 [07:21] <mengtry> hi i dont know why i cant buy minecraft on pc, it keeps telling me to verify my credit card even thought there is nothing wrong with it
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#168 [07:32] * Okiflyer_ [webchat@p753139-ipngn200511yosemiya.okinawa.ocn.ne.jp] has joined #minecrafthelp
#169 [07:33] <Okiflyer_> Can not get back in Realm. Server out of date Pending update 48 hours... has been at least 3 days
#170 [07:39] <Okiflyer_> After the 1.12.0 update I can not get back into my Realm.
#171 [07:40] * Okiflyer_ [webchat@p753139-ipngn200511yosemiya.okinawa.ocn.ne.jp] has quit. (Quit: webchat.esper.net)
#172 [07:42] * Freja [webchat@gate15.cust.lidnet.se] has joined #minecrafthelp
#173 [07:43] <Freja> How do i fix o.netty.channel.abstractchannel$annotatedcionnectexception: connection refused: no further information
#174 [07:48] * DisGuy404 [webchat@host86-183-20-132.range86-183.btcentralplus.com] has joined #minecrafthelp
#175 [07:50] <DisGuy404> Well i am having problems redeeming Minecraft Windows 10 edition And i already have Java Edition, Please can you help
#176 [07:52] * DevOVemo [webchat@dhcp-197.net1.bg] has joined #minecrafthelp
#177 [07:52] <DevOVemo> Hey
#178 [07:52] <DisGuy404> hi
#179 [07:52] <DevOVemo> i have a crash with minecraft
#180 [07:52] <DevOVemo> The game crashed whilst initializing game
#181 [07:52] <DevOVemo> Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
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#185 [08:04] * BHGTV [webchat@p57A63BEC.dip0.t-ipconnect.de] has joined #minecrafthelp
#186 [08:04] <BHGTV> hi
#187 [08:04] * Linari [webchat@bl18-169-121.dsl.telepac.pt] has joined #minecrafthelp
#188 [08:04] <BHGTV> hi
#189 [08:04] <Linari> Hi, I need help
#190 [08:05] <BHGTV> k
#191 [08:05] <BHGTV> whats ur problem
#192 [08:05] * DevOVemo1 [webchat@dhcp-197.net1.bg] has joined #minecrafthelp
#193 [08:05] <DevOVemo1> https://paste.ubuntu.com/p/vB8PN9NY6p/
#194 [08:05] <DevOVemo1> pls help
#195 [08:06] <Linari> I created the account yesterday, couldnt log in on my pc but I can on my phone. So today on the phone I bought the game but I still cant log in on my pc
#196 [08:06] <BHGTV> I have the same Problem
#197 [08:06] <BHGTV> My Main Account is still offline for 1 Year +
#198 [08:07] <Linari> oh :/
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#200 [08:07] * BHGTV [webchat@p57A63BEC.dip0.t-ipconnect.de] has joined #minecrafthelp
#201 [08:08] <BHGTV> hi
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#206 [08:21] * veryangryatminecraft [webchat@c-73-9-224-84.hsd1.il.comcast.net] has joined #minecrafthelp
#207 [08:24] <veryangryatminecraft> I Keep getting this same error when I try to connect to any server in realms and regular multiplayer
#208 [08:24] <veryangryatminecraft> io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed out: no further information:
#209 [08:25] <veryangryatminecraft> I've turned of windows defender and avg when I played to make sure it isn't a firewall issue. Furthermore my computer has a wired connection so I can't just "change my wifi".
#210 [08:26] * veryangryatminecraft [webchat@c-73-9-224-84.hsd1.il.comcast.net] has quit. (Client Quit)
#211 [08:28] * batt-4 [webchat@84-25-95-253.cable.dynamic.v4.ziggo.nl] has joined #minecrafthelp
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#214 [08:29] <batt-4> Why do i need to pay 0.10 cent for my son sow he can continue playing ? His account is a couple of years old and now i have to pay again. Whis is this BS ?
#215 [08:31] <batt-4> Also we don't get e-mail for the request to change passwords and change security questions.
#216 [08:31] <batt-4> Why, Why, Why !!??
#217 [08:32] <mattym> batt-4, Your sons account needs to be updated to have parental permission. The easiest way for you to do that is with a credit card charge.
#218 [08:32] * Linari [webchat@bl18-169-121.dsl.telepac.pt] has quit. (Quit: webchat.esper.net)
#219 [08:33] <batt-4> i don't own a cradit card and i already payed for his account when i purchased it.
#220 [08:33] <mattym> batt-4, Then you will need to contact Mojang support in order to provide parental permission.
#221 [08:34] <batt-4> his account is already 3 years old and now i have to pay again ?
#222 [08:34] <mattym> batt-4, Did you actually read what I wrote?
#223 [08:34] <batt-4> Yes i did. I will contact mojang
#224 [08:44] * BrianH [webchat@static-24-96-56-199.knology.net] has joined #minecrafthelp
#225 [08:46] <BrianH> Just curious I purchased java back in 2013 and I saw I was able to get a free copy of the windows 10 version, where would I go to find that redeem code in my account on minecraft.net?
#226 [08:46] <Greymagic27> BrianH, https://account.mojang.com/login
#227 [08:47] * Takala [webchat@035-138-003-089.dhcp.bhn.net] has joined #minecrafthelp
#228 [08:47] * peteidm [webchat@0278f440.bb.sky.com] has joined #minecrafthelp
#229 [08:48] <peteidm> Hello, I'm unable to log into my account
#230 [08:48] <Takala> Hello! I am currently trying to use optifine, and the hand light is not working. Holding light-emitting objects in either hand does not change the outcome. Any help on this?
#231 [08:48] <Greymagic27> Takala, That's a video setting. It may be dynamic lights
#232 [08:48] <Greymagic27> ??> peteidm tools/hjt
#233 [08:48] <Mightyena> peteidm: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#234 [08:48] <Mightyena> peteidm: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#235 [08:49] <BrianH> ty Greymagic27 had to reset my password, but it's all good now :)
#236 [08:49] * Lord_of_Life [~Lord@77.28.167.21] has quit. (Ping timeout: 198 seconds)
#237 [08:49] <Takala> dynamic lights? Ive tried to mess around with the settings a bit but nothing seems to be working.
#238 [08:49] <peteidm> I purchased minecraft in 2010 - I havent tried to login for a long time
#239 [08:50] * Gdr [webchat@96.43.77.37] has joined #minecrafthelp
#240 [08:50] <Greymagic27> peteidm, Follow the steps that Mightyena sent above
#241 [08:50] <peteidm> im using a Mac
#242 [08:50] <peteidm> its a exe file
#243 [08:50] <Gdr> Cannot login to my own realm
#244 [08:50] <Takala> ah wait i found something that changed it- ty for the help :)
#245 [08:50] * Takala [webchat@035-138-003-089.dhcp.bhn.net] has quit. (Client Quit)
#246 [08:50] * Lord_of_Life [~Lord@77.28.173.141] has joined #minecrafthelp
#247 [08:50] <peteidm> I went to sign up and it was asking me to pay again
#248 [08:51] <peteidm> and when i try to migrate is says my email has already migrated
#249 [08:51] <Gdr> it gets stuck building the terrain
#250 [08:53] <peteidm> Hello???
#251 [08:53] <Gdr> has anyone had the same issues logging in?
#252 [08:53] <peteidm> Help please?
#253 [08:55] * Gdr [webchat@96.43.77.37] has quit. (Quit: webchat.esper.net)
#254 [08:59] * xit [~xit@14.225.192.35.bc.googleusercontent.com] has quit. (Quit: The Lounge - https://thelounge.chat)
#255 [09:01] * xit [~xit@14.225.192.35.bc.googleusercontent.com] has joined #minecrafthelp
#256 [09:02] * Gdr [webchat@96.43.77.37] has joined #minecrafthelp
#257 [09:02] <Gdr> I cannot log into my realm? It gets stuck loading the terrain
#258 [09:03] <peteidm> Hi GDR
#259 [09:04] <peteidm> I'm still waiting for my issue to be looked into
#260 [09:04] <peteidm> Might be a long wait
#261 [09:04] <peteidm> Thanks
#262 [09:04] * lukek610 [webchat@197-83-228-242.dsl.mweb.co.za] has joined #minecrafthelp
#263 [09:04] <lukek610> I need help
#264 [09:05] <peteidm> Hi Luke, you're third in the queue
#265 [09:05] <lukek610> ok thanks
#266 [09:05] <peteidm> Myself and GDR are awaiting a response
#267 [09:05] <peteidm> No problem. Seems like it might be a long wait
#268 [09:05] <lukek610> ok
#269 [09:06] <lukek610> wish I could play Minecraft while I wait but I can't :(
#270 [09:06] <peteidm> Same, it's so rubbish
#271 [09:06] <peteidm> It's asking me to pay again :(
#272 [09:07] <lukek610> ok
#273 [09:07] <lukek610> its crashes for me
#274 [09:07] <lukek610> it say
#275 [09:07] <lukek610> the game crashed whilst mouseclicked event handler
#276 [09:07] <peteidm> :'(
#277 [09:07] <peteidm> you googled it?
#278 [09:07] <lukek610> ye but everyone has different solutions and NOTHING works
#279 [09:08] <peteidm> :(
#280 [09:08] * Aster200 [webchat@host81-152-250-234.range81-152.btcentralplus.com] has joined #minecrafthelp
#281 [09:09] <peteidm> I submitted a ticket to Mojang. They stated that they're only up to the 17th of May of all emails sent
#282 [09:09] <Gdr> all others in my group can log into the realm yet I am the owner of the realm and I can’t get it in? Any advice?
#283 [09:10] <peteidm> going to take me 2 months to play minecraft at this rate :'''''(
#284 [09:10] <peteidm> Hi GDR
#285 [09:10] <Gdr> hello
#286 [09:10] <peteidm> You are second in the queue
#287 [09:10] <Gdr> thanks
#288 [09:10] <peteidm> I'm still awaiting my issue to be looked into
#289 [09:10] <peteidm> Luke is after you
#290 [09:10] <Aster200> Hello! So I purchased Minecraft back in 2010/2011, and I wanna play it again for the nostalgia but cannot remember the password. I think i have the right email that i registered with all those years ago but the password reset thing wont work..... any ideas???
#291 [09:10] <peteidm> Hi Aster
#292 [09:10] <peteidm> You are 4th in the queue
#293 [09:10] <peteidm> It might be a long wait
#294 [09:11] <Aster200> sweet no worries :P
#295 [09:11] <peteidm> I have the same issue as you btw ASTER
#296 [09:11] <Aster200> ahh no way! i am less than optimistic but... gotta try :P
#297 [09:11] <peteidm> Although i was an idiot and clicked on Sign Up to see if that would work
#298 [09:12] <peteidm> It then asked me to pay for minecraft again and now only loads up in demo mode
#299 [09:12] <Aster200> oh no haha! i have been trying everything to try and recover my password!
#300 [09:12] <peteidm> Aster, have you tried migrating your account
#301 [09:12] <Aster200> i htink i have done that?
#302 [09:12] <Aster200> think*
#303 [09:12] <peteidm> https://help.mojang.com/customer/portal/articles/775905
#304 [09:13] <peteidm> I think I should have done that
#305 [09:13] <peteidm> Give it a read
#306 [09:13] <Aster200> ah yeah, done that but the password recovery email still wont send
#307 [09:13] <peteidm> Thats what happened to me!
#308 [09:13] <peteidm> Sooo rubbish. Crazy how you can buy something and you're not allowed to use it
#309 [09:14] <lukek610> do you guys play on Mac or windows
#310 [09:14] <peteidm> I use MAC
#311 [09:14] <lukek610> same
#312 [09:14] * shizomon [webchat@188.146.33.42.nat.umts.dynamic.t-mobile.pl] has joined #minecrafthelp
#313 [09:14] <Aster200> windows :P
#314 [09:14] <lukek610> do you know how to make servers on mac
#315 [09:14] <shizomon> hello
#316 [09:14] <shizomon> can you help me?
#317 [09:14] <peteidm> Hi Shizomon, You're 5th in the Queue
#318 [09:14] <peteidm> Might be a long wait
#319 [09:15] <shizomon> ok
#320 [09:15] <lukek610> why do we have to wait so long
#321 [09:17] <shizomon> can you speak polsih?
#322 [09:17] <shizomon> polish?
#323 [09:17] <lukek610> no
#324 [09:17] <shizomon> ok
#325 [09:18] <Gdr> Who’s next in the queue
#326 [09:19] <peteidm> I am, Then you, Luke, Aster and Shizomon
#327 [09:19] * Gdr [webchat@96.43.77.37] has quit. (Quit: webchat.esper.net)
#328 [09:20] <peteidm> GDR has now left
#329 [09:20] <peteidm> So the Queue is now Me, Luke, Aster and then Shizomon
#330 [09:20] * Gdr [webchat@96.43.77.37] has joined #minecrafthelp
#331 [09:21] <peteidm> GDR has now rejoined
#332 [09:22] <peteidm> He has now been put back to 5th in the Queue
#333 [09:22] <Gdr> This site keeps freezing up. Forcing me to reload. Did I lose my place in the queue?
#334 [09:22] <peteidm> Unfortunately you did
#335 [09:22] <Gdr> not surprised
#336 [09:23] * Gdr [webchat@96.43.77.37] has quit. (Client Quit)
#337 [09:23] <peteidm> GDR has now left
#338 [09:23] <lukek610> are there any helpers online?
#339 [09:24] <peteidm> Currently there are 11 operators
#340 [09:25] <lukek610> why is it taking so long?
#341 [09:27] * lukek610 [webchat@197-83-228-242.dsl.mweb.co.za] has quit. (Quit: webchat.esper.net)
#342 [09:27] <peteidm> '' We are volunteer-run and our helpers have real-life responsbilities as well. Please be patient while waiting, or check back in a few hours ''
#343 [09:27] <Aster200> so theres 11 people but they might all be AFK?
#344 [09:28] * veryangryatminecraft [webchat@c-73-9-224-84.hsd1.il.comcast.net] has joined #minecrafthelp
#345 [09:28] <peteidm> They could be
#346 [09:28] <Aster200> ah
#347 [09:28] <veryangryatminecraft> So has anyone solved the io.netty issue?
#348 [09:28] <peteidm> Hello veryangryatminecraft. You're 6th in the Queue
#349 [09:29] <peteidm> Please be patient
#350 [09:29] <veryangryatminecraft> oh ok thx
#351 [09:29] <peteidm> Thanks
#352 [09:30] <peteidm> We should all enter the same server when our issues are fixed haha
#353 [09:30] * lukek610 [webchat@197-83-228-242.dsl.mweb.co.za] has joined #minecrafthelp
#354 [09:31] <lukek610> wow
#355 [09:32] * xit [~xit@14.225.192.35.bc.googleusercontent.com] has joined #minecrafthelp
#356 [09:32] <lukek610> my Minecraft keeps crashing help me!
#357 [09:35] <veryangryatminecraft> Is there a place where we see queue or are we called on by name?
#358 [09:36] <lukek610> idk
#359 [09:36] <lukek610> but apparently the wait is looong
#360 [09:37] * Gdr [webchat@96.43.77.37] has joined #minecrafthelp
#361 [09:38] <Gdr> This is the biggest waste of time ever. Take my money and then it doesn’t work and no meaningful help! Great product Mojang!
#362 [09:38] * Elduff [webchat@99-44-54-122.lightspeed.tukrga.sbcglobal.net] has joined #minecrafthelp
#363 [09:38] <lukek610> Ikr
#364 [09:39] * Elduff [webchat@99-44-54-122.lightspeed.tukrga.sbcglobal.net] has quit. (Client Quit)
#365 [09:42] * Gdr [webchat@96.43.77.37] has quit. (Quit: webchat.esper.net)
#366 [09:43] * Lukek610 [webchat@197-83-228-242.dsl.mweb.co.za] has joined #minecrafthelp
#367 [09:43] <Lukek610> how many in queue
#368 [09:44] <peteidm> Currently 6 in the Queue
#369 [09:45] <Lukek610> am I 6
#370 [09:45] <peteidm> veryangryatminecraft - You will be called once it is your turn
#371 [09:46] <peteidm> Luke, You are 2nd in the Queue
#372 [09:46] <Lukek610> ok
#373 [09:46] <Lukek610> how long
#374 [09:46] <peteidm> Here's a list of the rules of the IRC to read whilst you wait - https://minecraftirc.net/minecrafthelp/rules/
#375 [09:46] <peteidm> Thanks
#376 [09:47] <veryangryatminecraft> thanks
#377 [09:48] <peteidm> Also, It may be worth typing your issue out first so you can copy and paste to the Operator once it is your turn
#378 [09:49] <peteidm> This will ensure the quickest possible turn around. Thanks again
#379 [09:49] * elaidacapellan10 [webchat@ool-18b8ddad.dyn.optonline.net] has joined #minecrafthelp
#380 [09:50] * Birb [webchat@cpc116832-kemp8-2-0-cust4079.9-2.cable.virginm.net] has joined #minecrafthelp
#381 [09:50] <Birb> I need help
#382 [09:50] <elaidacapellan10> i cant log in!
#383 [09:50] <peteidm> Hi elaidacapellan10
#384 [09:50] <Lukek610> I've already done that peteidm
#385 [09:50] <peteidm> Welcome to Minecraft IRC
#386 [09:50] <peteidm> You are 7th in the Queue
#387 [09:50] <Birb> Lol, I've got a pop up error when trying to load the game
#388 [09:51] <peteidm> Please be patient
#389 [09:51] <elaidacapellan10> okay thank you
#390 [09:51] <peteidm> Hi Birb, You are 8th in the Queue. Please be patient for an operator to become available to assist you
#391 [09:51] <Birb> Noice ok
#392 [09:52] * Birb [webchat@cpc116832-kemp8-2-0-cust4079.9-2.cable.virginm.net] has quit. (Client Quit)
#393 [09:52] <veryangryatminecraft> Ill go ahead and type out my issue.
#394 [09:52] <peteidm> Birb has now left and lost his place in the Queue
#395 [09:53] <peteidm> Good idea veryangryatminecraft
#396 [09:53] <Lukek610> when did you join the queue peteidm
#397 [09:54] * bernie [webchat@modemcable121.88-130-66.mc.videotron.ca] has joined #minecrafthelp
#398 [09:54] <peteidm> At 14:48 13/07/2019
#399 [09:54] <bernie> hello
#400 [09:54] <bernie> is there someone to help me?
#401 [09:54] <peteidm> You joined the Queue at 15:05 13/07/2019
#402 [09:54] <peteidm> Hi Bernie, Welcome to Minecraft IRC help
#403 [09:55] <peteidm> You are 8th in the Queue
#404 [09:55] <peteidm> Please be patient whilst an operator becomes available to assist
#405 [09:55] <bernie> ok thx
#406 [09:56] <peteidm> urielsalis is now away (Auto away at Sat Jul 13 14:56:31 2019)
#407 [09:56] <veryangryatminecraft> Basically I'm trying to connect to a minecraft realms server. But, whenever I try to connect I get io.netty.abstractchannel$annotatedconnectexception: Connection timed out: no further information. I've tried to disable all firewalls and it hasn't worked, I've tried to update java nothing works. Note that I have a landline connection to the internet
#408 [09:56] <veryangryatminecraft> . And I am not modded.
#409 [09:57] <bernie> ok
#410 [09:58] <veryangryatminecraft> and I've cleaned winsock
#411 [09:58] <peteidm> Great work on getting that typed out before your appointment with an operator veryangryatminecraft
#412 [09:58] <veryangryatminecraft> thx
#413 [09:58] <peteidm> Ensure you copy it
#414 [09:59] <veryangryatminecraft> I will
#415 [10:00] <veryangryatminecraft> can you tell me my queue
#416 [10:02] <veryangryatminecraft> peteidm
#417 [10:03] <peteidm> You are 5th in the Queue <veryangryatminecraft>
#418 [10:04] <veryangryatminecraft> thank you, how long is the usual wait?
#419 [10:05] * Schabi [webchat@ip4d157711.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#420 [10:06] * Schabi [webchat@ip4d157711.dynamic.kabel-deutschland.de] has quit. (Client Quit)
#421 [10:11] * Day [webchat@68-113-145-143.dhcp.mdsn.wi.charter.com] has joined #minecrafthelp
#422 [10:13] * Aster200 [webchat@host81-152-250-234.range81-152.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#423 [10:14] * bernie [webchat@modemcable121.88-130-66.mc.videotron.ca] has joined #minecrafthelp
#424 [10:14] <bernie> hello
#425 [10:14] <bernie> in what position am i in the queu?
#426 [10:15] * Zane2498 [webchat@136.32.239.147] has joined #minecrafthelp
#427 [10:17] <Zane2498> I downloaded the installer for the game, and it installs perfectly fine but when I launch the game it also stops responding at the mojang screen before the main menu
#428 [10:18] * Day [webchat@68-113-145-143.dhcp.mdsn.wi.charter.com] has quit. (Quit: webchat.esper.net)
#429 [10:20] <bernie> how long is this gonna be?
#430 [10:22] * god_of_war [webchat@bfb1b8cc.virtua.com.br] has joined #minecrafthelp
#431 [10:22] <god_of_war> oi bom dia
#432 [10:22] <god_of_war> porfavor lingua portugues
#433 [10:23] * LugenLP [webchat@p4FF07F39.dip0.t-ipconnect.de] has joined #minecrafthelp
#434 [10:24] <god_of_war> ??
#435 [10:24] <god_of_war> #minecrafthelp
#436 [10:25] * LugenLP [webchat@p4FF07F39.dip0.t-ipconnect.de] has quit. (Client Quit)
#437 [10:28] * BHGTV [webchat@p57A63BEC.dip0.t-ipconnect.de] has joined #minecrafthelp
#438 [10:28] * god_of_war [webchat@bfb1b8cc.virtua.com.br] has quit. (Quit: webchat.esper.net)
#439 [10:28] <BHGTV> Hi
#440 [10:29] * bernie [webchat@modemcable121.88-130-66.mc.videotron.ca] has quit. (Quit: webchat.esper.net)
#441 [10:30] <BHGTV> I have a Problem with my Account. I cant login in the Website on the Computer and the Launcher but on my Mobile Phone
#442 [10:31] <elaidacapellan10> i have that same problem i ant log into the launcher or on the website
#443 [10:31] <BHGTV> Yes but can u log in in your Phone?
#444 [10:35] <elaidacapellan10> yes
#445 [10:35] * Anonymous7 [webchat@p57A63BEC.dip0.t-ipconnect.de] has joined #minecrafthelp
#446 [10:35] <Anonymous7> I have a Problem with my Account. I cant login in the Website on the Computer and the Launcher but on my Mobile Phone
#447 [10:35] * Juva123 [webchat@mobile-access-6df069-130.dhcp.inet.fi] has joined #minecrafthelp
#448 [10:35] <elaidacapellan10> on the launcher is says my password is invalid
#449 [10:35] <elaidacapellan10> even though i changed it just in case
#450 [10:35] * Walter [webchat@ip98-180-221-122.fv.ks.cox.net] has joined #minecrafthelp
#451 [10:35] <Anonymous7> My 2
#452 [10:36] * Anonymous7 [webchat@p57A63BEC.dip0.t-ipconnect.de] has quit. (Client Quit)
#453 [10:37] * Anonymous9 [webchat@p57A63BEC.dip0.t-ipconnect.de] has joined #minecrafthelp
#454 [10:37] <Anonymous9> I have a Problem with my Account. I cant login in the Website on the Computer and the Launcher but on my Mobile Phone
#455 [10:37] <Juva123> Hello. When i try to login to minecraft.net i get this error message in chrome: Access to fetch at 'https://authserver.mojang.com/authenticate' from origin 'https://my.minecraft.net' has been blocked by CORS policy: Response to preflight request doesn't pass access control check: No 'Access-Control-Allow-Origin' header is present on the requested r
#456 [10:37] <Juva123> esource. If an opaque response serves your needs, set the request's mode to 'no-cors' to fetch the resource with CORS disabled.
#457 [10:37] <Walter> I received an email from Mojang telling us our account had suspicious activity. Mojang provided the email address our account was switched to. It was a steam money email...definitely not me nor authorized by me. Now, I cannot log in...I cannot change the email back to mine....someone else is enjoying the money. I spent to buy the game. How do I
#458 [10:37] <Walter> fix this???
#459 [10:37] * waxzin [webchat@152-250-197-109.user.vivozap.com.br] has joined #minecrafthelp
#460 [10:38] <Anonymous9> I have a Problem with my Account. I cant login in the Website on the Computer and the Launcher but on my Mobile Phone
#461 [10:39] * Anonymous9 [webchat@p57A63BEC.dip0.t-ipconnect.de] has quit. (Client Quit)
#462 [10:39] <veryangryatminecraft> peteidm how much longer do I have to wait
#463 [10:39] * Anonymous_ [webchat@p57A63BEC.dip0.t-ipconnect.de] has joined #minecrafthelp
#464 [10:39] <Anonymous_> I have a Problem with my Account. I cant login in the Website on the Computer and the Launcher but on my Mobile Phone
#465 [10:40] * Anonymous_ [webchat@p57A63BEC.dip0.t-ipconnect.de] has quit. (Client Quit)
#466 [10:40] <waxzin> Hello, does anyone have any idea how long the support of mojang takes to respond? I made the ticket with problems to migrate my account a couple of 5 days and nothing of them respond
#467 [10:40] * Anonymous_ [webchat@p57A63BEC.dip0.t-ipconnect.de] has joined #minecrafthelp
#468 [10:40] <Anonymous_> I have a Problem with my Account. I cant login in the Website on the Computer and the Launcher but on my Mobile Phone
#469 [10:40] <Juva123> I heard it takes up to 2 months
#470 [10:41] <Anonymous_> ?
#471 [10:41] <waxzin> I thought Microsoft had bought the game. They don't have the money to afford a good support team?
#472 [10:42] <Juva123> Well apparently not...
#473 [10:42] * Anonymous_ [webchat@p57A63BEC.dip0.t-ipconnect.de] has quit. (Client Quit)
#474 [10:43] * Walter [webchat@ip98-180-221-122.fv.ks.cox.net] has quit. (Quit: webchat.esper.net)
#475 [10:44] <waxzin> I guess I'll have to download the pirate minecraft then
#476 [10:44] <waxzin> I will not pay more 25$ to play this game rofl
#477 [10:45] <Juva123> Well i cant login to launcher since the update
#478 [10:45] <waxzin> i try to migrate my account to mojang and still saying incorrect username/password
#479 [10:46] <Juva123> Huh.. Mine doesnt even say anything
#480 [10:47] <Juva123> btw did you try your gmail instead of username?
#481 [10:48] <waxzin> to migrate we need to say older email/username/pass
#482 [10:48] <Juva123> ah makes sense
#483 [10:48] <waxzin> i know the email but i think the password is incorrect.
#484 [10:48] <waxzin> we cant use the tool "forgotten pass"
#485 [10:48] <waxzin> is hard..
#486 [10:49] * MrSwagMan666 [webchat@cpc83289-brig21-2-0-cust932.3-3.cable.virginm.net] has joined #minecrafthelp
#487 [10:49] <MrSwagMan666> I recently got new PC screen (my TV) and my skin is really stretched https://imgur.com/a/dDHUlbf
#488 [10:50] <MrSwagMan666> everything looksstrethed
#489 [10:50] <MrSwagMan666> *stretched
#490 [10:50] <Juva123> i'm no professional but that looks normal to me
#491 [10:51] <MrSwagMan666> Does it because on my old screen they look smaller and this one is taller
#492 [10:54] * efallenone [webchat@bb121-6-143-31.singnet.com.sg] has joined #minecrafthelp
#493 [10:55] <efallenone> Hello there. Seems like clicking on the login button on minecraft.net does nothing, even when I've used the correct credentials. Any chance I'm doing something wrong?
#494 [10:55] <Juva123> bruh you have the same issue as i do
#495 [10:57] <efallenone> oh?
#496 [10:57] * MrSwagMan666 [webchat@cpc83289-brig21-2-0-cust932.3-3.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#497 [10:57] <Juva123> Do you get an error message in chrome?
#498 [10:58] <efallenone> sometimes
#499 [10:58] <Juva123> what it say?
#500 [10:59] * odlrz20 [webchat@187-162-39-63.static.axtel.net] has joined #minecrafthelp
#501 [10:59] <elaidacapellan10> i have that problem too but ive never gotten an error message
#502 [10:59] <efallenone> can't exactly remember. it's like a generic error
#503 [10:59] <Juva123> Access to fetch at 'https://authserver.mojang.com/authenticate' from origin 'https://my.minecraft.net' has been blocked by CORS policy: Response to preflight request doesn't pass access control check: No 'Access-Control-Allow-Origin' header is present on the requested resource. If an opaque response serves your needs, set the request's mode to 'no-
#504 [10:59] <Juva123> cors' to fetch the resource with CORS disabled.
#505 [10:59] <elaidacapellan10> i also tried it on another browser and nothing
#506 [10:59] <Juva123> Well theres my error
#507 [11:00] * Bandlion [webchat@213.163.118.14] has joined #minecrafthelp
#508 [11:00] <Bandlion> Hello
#509 [11:00] <odlrz20> hello, i have a problem with mi prepaid card, i sent a mail, we need go to the store or wait the answers of Mojang?
#510 [11:01] <Juva123> this is a minecraft tech forum...
#511 [11:01] <odlrz20> oh, sorry bro
#512 [11:01] <Bandlion> i can only play demo why?
#513 [11:01] <Juva123> np
#514 [11:02] <Juva123> not like there are any professionals online anyway
#515 [11:05] * xbananasxx [webchat@cpc111811-lutn14-2-0-cust152.9-3.cable.virginm.net] has joined #minecrafthelp
#516 [11:07] * f [webchat@42-73-167-144.emome-ip.hinet.net] has joined #minecrafthelp
#517 [11:07] <f> why do i need to pay for the same game twice?
#518 [11:08] <f> I got the windows 10 version because it was easier
#519 [11:08] <f> only now i realize i wanted the java edition
#520 [11:08] <xbananasxx> Hi, so I was trying to download Minecraft Java edition and it wouldn't download due to an error which I can't find yet I tried to run it through my command prompt and it wouldn't recognise the error in my system
#521 [11:09] * f [webchat@42-73-167-144.emome-ip.hinet.net] has quit. (Client Quit)
#522 [11:09] <xbananasxx> I made sure I didn't have the bytefence and it is still not letting me download it
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#529 [11:13] * Willem [webchat@8ta-246-195-97.telkomadsl.co.za] has joined #minecrafthelp
#530 [11:16] <Willem> Minecraft keeps on crashing-(---- Minecraft Crash Report ----
#531 [11:16] <Willem> / Why is it breaking :(
#532 [11:16] <elaidacapellan10> peteidm is there anyone helping here?
#533 [11:17] <Willem> not yet
#534 [11:18] * confused [webchat@b0fefff7.bb.sky.com] has joined #minecrafthelp
#535 [11:19] <confused> my mom bought minecraft on the lappy how do i connect my worlds from my tablet
#536 [11:19] <Andrio> odlrz20, what was the problem?
#537 [11:19] <Andrio> ??> Willem paste
#538 [11:19] <Mightyena> Willem: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#539 [11:20] <confused> i play on a tablet. how do i transfer all my worlds onto the pc version
#540 [11:20] <Andrio> confused, unfortunately I don't think you can.
#541 [11:20] <Andrio> ??> elaidacapellan10 tools/HJT
#542 [11:20] <Mightyena> elaidacapellan10: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#543 [11:20] <Mightyena> elaidacapellan10: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#544 [11:21] <confused> so talet minecraft will not link with pc minecraft?
#545 [11:22] * Lou [webchat@pool-98-109-92-4.nwrknj.fios.verizon.net] has joined #minecrafthelp
#546 [11:23] <confused> i have bought items on my tablet i want on the pc will my account not connect?
#547 [11:23] <Andrio> confused, are you referring to the Windows 10 Edition?
#548 [11:23] * Niravvvv [webchat@host86-148-251-168.range86-148.btcentralplus.com] has joined #minecrafthelp
#549 [11:23] <confused> yes
#550 [11:23] <Niravvvv> what is exit code 1
#551 [11:23] * Henk_123 [webchat@a80-101-235-39.adsl.xs4all.nl] has joined #minecrafthelp
#552 [11:23] <confused> i thinkso
#553 [11:24] <Niravvvv> but what is it
#554 [11:24] <confused> my mom just paid 17.95 not sure
#555 [11:24] <odlrz20> Andrio "This code is invalid" and check is correct write
#556 [11:24] <odlrz20> i sent a mail for Mojang and the support of the store
#557 [11:24] <Niravvvv> what is exit code 1
#558 [11:24] <Henk_123> I can’t join my friends realm it says io.netty.channel etc no further information. Please help
#559 [11:24] <hideyoshi> i cannot connect the realms but
#560 [11:24] <Niravvvv> what is exit code 1
#561 [11:24] * Niravvvv [webchat@host86-148-251-168.range86-148.btcentralplus.com] has quit. (Client Quit)
#562 [11:25] <Henk_123> I can’t connect to realm
#563 [11:25] <Lou> (Java Edition) When I click play on the launcher, a blank white window opens up. After a few seconds, I can hear the menu music, but nothing is visible.
#564 [11:25] <Andrio> odlrz20, where'd you get the card from?
#565 [11:25] * confused [webchat@b0fefff7.bb.sky.com] has quit. (Quit: webchat.esper.net)
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#567 [11:26] <odlrz20> Oxxo a store in México (they sell different gift and prepaid cards)
#568 [11:26] <Henk_123> Is there some who knows why i can’t join my friends realm it says io.netty.channel etc
#569 [11:27] <Andrio> mm
#570 [11:27] * Henk_123 [webchat@a80-101-235-39.adsl.xs4all.nl] has quit. (Client Quit)
#571 [11:27] * daan [webchat@132-150-045-062.dynamic.caiway.nl] has joined #minecrafthelp
#572 [11:27] <daan> hello
#573 [11:27] <odlrz20> It is a reliable store Andrio
#574 [11:27] <odlrz20> and the ticket appears activate
#575 [11:27] <Andrio> odlrz20, you're sure you uncovered the whole code and you aren't getting any of the characters mixed up?
#576 [11:28] <daan> can someone help me?
#577 [11:29] <odlrz20> Andrio yeah i clean all the space of code, and check the code maybe a 10 times or more
#578 [11:29] <odlrz20> for this reason y send the mail to Mojag, the support said this, the message and pictures
#579 [11:29] <daan> helloo
#580 [11:30] * Channy [webchat@172-4-24-209.lightspeed.rcsntx.sbcglobal.net] has joined #minecrafthelp
#581 [11:30] * daan [webchat@132-150-045-062.dynamic.caiway.nl] has quit. (Client Quit)
#582 [11:30] <Channy> howdy
#583 [11:30] <Andrio> odlrz20, you may just need to wait for the reply thgn
#584 [11:30] <odlrz20> daan
#585 [11:30] <odlrz20> Write your problem, someone will help you
#586 [11:31] <odlrz20> mmm daan exit of the chat
#587 [11:31] <elaidacapellan10> Mightyena https://paste.ubuntu.com/p/NvHTH8mWnY/
#588 [11:31] * daan [webchat@132-150-045-062.dynamic.caiway.nl] has joined #minecrafthelp
#589 [11:31] <odlrz20> Andrio thanks, and yes i will wait the reply of Mojang and the store
#590 [11:31] <daan> hello
#591 [11:31] <daan> can someone help me?
#592 [11:32] <Andrio> ??> elaidacapellan10 AV/ByteFence
#593 [11:32] <Mightyena> elaidacapellan10: ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall ByteFence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
#594 [11:32] <Channy> So basically i was playing on my main world the other day and for some reason the game crashed on me, it was all good and fine but when i logged back in the world was just gone, like it deleted itself, i checked the files for the game and the world seemed to still be there but no matter what i tried it wouldnt show back up in game
#595 [11:32] <Andrio> ??> daan ask
#596 [11:32] <Mightyena> daan: Please don't ask to ask or just say "I need help" - just ask your question or state what you need help with, and be as specific as possible.
#597 [11:32] <Mightyena> daan: If you are unsure if the question is appropriate, just ask it and you will be informed if it is not.
#598 [11:34] <daan> if I want to play minecraft, the game crashes when starting up, so if he is building the terrain, he crashes
#599 [11:35] * Castle [webchat@pool-100-8-119-87.nwrknj.fios.verizon.net] has joined #minecrafthelp
#600 [11:35] <Andrio> ??> daan tools/HJT
#601 [11:35] <Mightyena> daan: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#602 [11:35] <Mightyena> daan: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#603 [11:35] <elaidacapellan10> Mightyena ByteFence doesnt show up on the App&Features
#604 [11:36] <Andrio> hm, ok
#605 [11:36] <Andrio> ??> elaidacapellan10 info/MCLeaks
#606 [11:36] <Mightyena> elaidacapellan10: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#607 [11:36] <Mightyena> elaidacapellan10: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#608 [11:36] <Andrio> ??> elaidacapellan10 win/hosts/edit
#609 [11:36] <Mightyena> elaidacapellan10: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#610 [11:36] <Mightyena> elaidacapellan10: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#611 [11:37] <Channy> So basically i was playing on my main world the other day and for some reason the game crashed on me, it was all good and fine but when i logged back in the world was just gone, like it deleted itself, i checked the files for the game and the world seemed to still be there but no matter what i tried it wouldnt show back up in game
#612 [11:39] <daan> https://paste.ubuntu.com/p/6hRVB6RfN8/
#613 [11:40] <Andrio> daan, get rid of PremierOpinion
#614 [11:40] <Andrio> ??> daan AV/ADWCleaner
#615 [11:40] <Mightyena> daan: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#616 [11:40] <Mightyena> daan: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#617 [11:42] <elaidacapellan10> Mightyena how do i delete them?
#618 [11:42] <efallenone> Hello there. Seems like clicking on the login button on minecraft.net does nothing, even when I've used the correct credentials. Any chance I'm doing something wrong?
#619 [11:42] * daan [webchat@132-150-045-062.dynamic.caiway.nl] has joined #minecrafthelp
#620 [11:43] <daan> i started my pc up again
#621 [11:43] <Channy> would someone please help me with my previously asked question
#622 [11:43] <Andrio> ??> efallenone tools/HJT
#623 [11:43] <Mightyena> efallenone: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#624 [11:43] <Mightyena> efallenone: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#625 [11:44] <Andrio> elaidacapellan10, do you have the file open in Notepad?
#626 [11:44] <elaidacapellan10> yes
#627 [11:45] <Andrio> Channy, unfortunately unless you have a backup of the messed-up file, I don't recall whether much can be done there
#628 [11:45] * Willem [webchat@8ta-246-195-97.telkomadsl.co.za] has quit. (Quit: webchat.esper.net)
#629 [11:45] <Andrio> You might be able to start a new world, and copy over the level.dat file from that to the old one
#630 [11:45] <Andrio> in case that file is the problem
#631 [11:46] <daan> i should get further instructions of my problem
#632 [11:46] <Andrio> Also you can open it using NBTExplorer and delete the 'Player' tag
#633 [11:46] <Andrio> daan, did that fix the problem?
#634 [11:46] <Andrio> elaidacapellan10, did you need help using Notepad to delete lines?
#635 [11:47] <efallenone> https://paste.ubuntu.com/p/rFthNkGq4S/
#636 [11:47] * Zevira [webchat@ip4da90eba.direct-adsl.nl] has joined #minecrafthelp
#637 [11:48] <elaidacapellan10> Andrio og no i mean the Mcleaks or Altdispenser you mentioned, im guessing my brother in law has been downloading these things and idk how to get rid of them
#638 [11:48] <daan> yess it fixed the problem thanks
#639 [11:48] <elaidacapellan10> Andrio i already deleted the lines that had to do with minecraft
#640 [11:48] <Andrio> ??> efallenone info/MCLeaks
#641 [11:48] <Mightyena> efallenone: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#642 [11:48] <Mightyena> efallenone: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#643 [11:48] <Andrio> ??> efallenone win/hosts/edit
#644 [11:48] <Mightyena> efallenone: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#645 [11:48] <Mightyena> efallenone: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#646 [11:49] <Andrio> ok
#647 [11:49] <Andrio> elaidacapellan10, that should be enough to fix it, aside from just not using those tools.
#648 [11:49] <Andrio> don't forget to change your password.
#649 [11:49] <Zevira> Hi I finally decided to claim my free minecraft microsoft version code, wich apparently was already used but not by me, any suggestion other then mailing microsoft about the issues, past 3 days the site been saying ( were still answering questions of may 17th..) is there a quicker solution
#650 [11:50] * nick [webchat@c-69-250-39-48.hsd1.md.comcast.net] has joined #minecrafthelp
#651 [11:50] <Andrio> Zevira, unfortunately we can't help with account problems like that; you'll need to get in touch with Microsoft.
#652 [11:51] * nick is now known as Guest94213
#653 [11:51] <Zevira> so have I done but the date they say they are working on (may 17th) havent been changed past 3 days, for help/support
#654 [11:51] * veryangryatminecraft [webchat@c-73-9-224-84.hsd1.il.comcast.net] has joined #minecrafthelp
#655 [11:52] <Guest94213> i cannot remember the email or password i used to create my minecraft account from 7 years ago and i cant seem to migrate my account. is it possible to get around this?
#656 [11:52] <Zevira> Kinda dont wanna wait 3months before getting help with an account issue like that haha
#657 [11:53] <elaidacapellan10> Andrio om thank you so much! it worked and i was also able to login on the website too
#658 [11:53] * veryangryatminecraft [webchat@c-73-9-224-84.hsd1.il.comcast.net] has quit. (Client Quit)
#659 [11:54] <efallenone> thanks
#660 [11:54] <efallenone> how did i get that MCleaks or AltDispenser inside my hosts file?
#661 [11:54] <Channy> Andrio the files are still in my folder i just think that possibly something corrupted in them, but all the files for it are still there
#662 [11:54] <Andrio> efallenone, did you or someone else ever run those tools on your PC?
#663 [11:54] <Andrio> mm
#664 [11:55] <efallenone> man, i have no idea. probably my brother. he plays minecraft as well
#665 [11:55] <Andrio> Maybe, yeah
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#669 [12:03] <skim> so basically i cant login to my account on the launcher (states password is incorrect even though it is) and cant log in through minecraft.net, as soon as i click login nothing shows up
#670 [12:05] * CloudWhisperer [webchat@97e0e411.skybroadband.com] has joined #minecrafthelp
#671 [12:06] * odlrz20 [webchat@187-162-39-63.static.axtel.net] has quit. (Quit: webchat.esper.net)
#672 [12:06] <CloudWhisperer> Hello, i'm having trouble running the game at a steady framerate. I meet the system requiremements. The game seems to use all of my ram and wont use my graphics card or my cpu, any help with that?
#673 [12:07] * skim [webchat@92.251.145.98.threembb.ie] has quit. (Quit: webchat.esper.net)
#674 [12:12] * elaidacapellan10 [webchat@ool-18b8ddad.dyn.optonline.net] has quit. (Quit: webchat.esper.net)
#675 [12:14] <Channy> hello
#676 [12:15] * hideyoshi [webchat@059149023005.ctinets.com] has quit. (Quit: webchat.esper.net)
#677 [12:22] * Channy [webchat@172-4-24-209.lightspeed.rcsntx.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#678 [12:25] * takenflame [webchat@cpe-65-25-212-172.new.res.rr.com] has joined #minecrafthelp
#679 [12:25] <takenflame> hello
#680 [12:27] <takenflame> I was just needing some help with my Minecraft I cant launch 1.12 but I can launch 1.14 perfectly fine when I try to launch 1.12 I get a opengl error
#681 [12:28] <takenflame> and I was just wondering if anyone knew a fix for this problem
#682 [12:35] * bee [webchat@c83-253-4-222.bredband.comhem.se] has joined #minecrafthelp
#683 [12:35] <bee> hey
#684 [12:35] <bee> i was wondering when do i get the code for the windows 10 edition if i just bought the java edition??
#685 [12:36] * uraniummonk [webchat@128-201-223-64.telbe.com.br] has joined #minecrafthelp
#686 [12:36] * Ninabg [webchat@cpc94264-ward11-2-0-cust871.10-2.cable.virginm.net] has joined #minecrafthelp
#687 [12:37] <Ninabg> hi, i have a minecraft windows 10 edition on my mojang account and when i go to the store i cant download, its saying that i have to buy a new one, i redeemed my code long time account
#688 [12:38] <Ninabg> i claimed it in 6 of august 2015
#689 [12:39] <Ninabg> now i want to play with a friend cross platform and simple i cant download from Microsoft Store
#690 [12:39] <Ninabg> simply*
#691 [12:41] <bee> hey i havent got my code to redem for the minecraft windows 10 edition when i just recently baought the java
#692 [12:41] <bee> java edition*
#693 [12:42] * uraniummonk [webchat@128-201-223-64.telbe.com.br] has quit. (Quit: webchat.esper.net)
#694 [12:43] * choomba [webchat@cpe-24-31-246-85.kc.res.rr.com] has joined #minecrafthelp
#695 [12:44] <choomba> Yesterday I bought a minecraft card at gamestop to redeem windows 10 version, but accidentally used the code to get java version, did not know there were two different computer versions. Is there any way to switch to the windows 10 version?
#696 [12:45] * Ninabg [webchat@cpc94264-ward11-2-0-cust871.10-2.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#697 [12:46] * Senelis [webchat@IN-84-15-186-008.bitemobile.lt] has joined #minecrafthelp
#698 [12:46] <mattym> choomba, The cards are specifically for the Java Edition last I checked.
#699 [12:46] <Senelis> Hello, any moderators on?
#700 [12:46] <mattym> bee, The offer ended, so if you bought it after October 2018, then you do not get a code.
#701 [12:47] <Senelis> I can't seem to allocate more than 1G of ram to my server, could you help me with that?
#702 [12:47] <mattym> Senelis, What have you tried?
#703 [12:47] * bee [webchat@c83-253-4-222.bredband.comhem.se] has quit. (Quit: webchat.esper.net)
#704 [12:47] <Senelis> Environmental variables, different java
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#707 [12:49] <mattym> Senelis, Undo any system changes you made, and just allocate it via the command you use to start the server.
#708 [12:49] <Senelis> mattym Doesnt work. thats why I'm here
#709 [12:49] <mattym> Senelis, What OS are you running it on?
#710 [12:50] <Senelis> mattym Windows 10
#711 [12:50] <mattym> Senelis, Can you provide the contents of your batch file?
#712 [12:51] <Senelis> mattymjava -Xmx1024M -Xms1024M -jar server.jar nogui
#713 [12:51] <Senelis> mattym java -Xmx1024M -Xms1024M -jar server.jar nogui but this is only 1G allocated
#714 [12:51] <mattym> Senelis, Ok, and what happens if you set it to use more?
#715 [12:52] * CRYNDUSS [webchat@lfbn-ren-1-929-93.w83-197.abo.wanadoo.fr] has joined #minecrafthelp
#716 [12:52] <Senelis> mattym could-not-reserve-enough-space-for-object-heap without the lines inbetween
#717 [12:52] * CRYNDUSS [webchat@lfbn-ren-1-929-93.w83-197.abo.wanadoo.fr] has quit. (Client Quit)
#718 [12:53] <mattym> Senelis, How much RAM does the computer have?
#719 [12:53] <Senelis> mattym 16G ram, no leaks, nothing is using even half the ram
#720 [12:54] <mattym> Senelis, Are you sure there were no other Environement Variables for Java, and did you remove yours?
#721 [12:55] <Senelis> mattym I'm sure as I didn't even know about environmental variables before trying stuff out to get this to work
#722 [12:56] <mattym> Senelis, Not running a 32-Bit OS are you?
#723 [12:56] <Senelis> mattym 64 bit.
#724 [12:57] * gean [webchat@bras-vprn-blolpq2201w-lp140-04-174-93-252-160.dsl.bell.ca] has joined #minecrafthelp
#725 [12:57] <gean> Hi, I forgot my username from 9 years ago while trying to migrate my account from the old servers to Mojang
#726 [12:57] <mattym> Senelis, Did you check in the Java Control Panel?
#727 [12:57] <mattym> gean, Have you tried anything yet to recover it?
#728 [12:58] * takenflame [webchat@cpe-65-25-212-172.new.res.rr.com] has quit. (Quit: webchat.esper.net)
#729 [12:58] <gean> yes, well I saw that I had to contact the support services to get help with that
#730 [12:58] * ninnerly [webchat@64-110-242-93.prna.hsdb.sasknet.sk.ca] has joined #minecrafthelp
#731 [12:58] <Senelis> mattym No, what is that?
#732 [12:59] <mattym> Senelis, Another place Java can have those settings restricted.
#733 [12:59] <ninnerly> Hi, I haven't been able to log in to my account!
#734 [13:00] <mattym> Senelis, Open up the Windows control panel, and go to the Java listed there.
#735 [13:00] <ninnerly> I'm not sure if my account has been migrated, or if someone else did it, but ive tried all my emails and cant log in
#736 [13:00] <peteidm> Hi Ninnerly. Mattym is dealing with Senelis issue right now
#737 [13:00] <peteidm> Please be patient
#738 [13:00] * ninnerly [webchat@64-110-242-93.prna.hsdb.sasknet.sk.ca] has quit. (Client Quit)
#739 [13:00] <mattym> Senelis, In the window that opens, click the Java tab, and then the View button there.
#740 [13:01] <Senelis> mattym I'm not sure which one is the Java tab
#741 [13:01] <mattym> Senelis, In the window that opens now, there should be two tabs, user and system, make sure there is noting in the Runtime Parameter slots of any tab or item in the lists there.
#742 [13:01] <mattym> Senelis, Did you click on the Java that was in Control Panel?
#743 [13:02] * hidden2243 [webchat@125.189.116.201] has joined #minecrafthelp
#744 [13:02] <mattym> gean, If the support pages didn't have anything else that worked, then yes you will need to contact Mojang support.
#745 [13:02] <mattym> peteidm, Did you need something?
#746 [13:02] <gean> alright, thank you
#747 [13:03] * kostekPL [webchat@dynamic-78-8-230-20.ssp.dialog.net.pl] has joined #minecrafthelp
#748 [13:03] * takenflame404 [webchat@cpe-65-25-212-172.new.res.rr.com] has joined #minecrafthelp
#749 [13:03] <kostekPL> hello
#750 [13:03] <Senelis> mattym I'm not even sure if we are talking about the same control panel at this point as I don't see any Java tab and there are more than 2 icons such as "System and security, user accounts, programs etc."
#751 [13:03] <peteidm> Hi Mattym
#752 [13:04] <peteidm> I purchased Minecraft for Mac in 2010. I tried to log in today ( Haven't played it in ages ) and it didn't recognise my login details. When I requested to change my password I didn't receive an email
#753 [13:04] <mattym> Senelis, Oh, click the view button there and choose one of the icon options
#754 [13:04] <peteidm> I thought i'd try and sign up and see if it recognised me but it is now asking me to pay again!
#755 [13:04] <mattym> Senelis, *view by
#756 [13:04] <peteidm> How can I fix this? When I login to the client now, it just gives me the option to play the demo
#757 [13:04] <mattym> peteidm, Did you ever migrate the account?
#758 [13:04] <Senelis> mattym There is no option to " view by: Java"
#759 [13:05] <mattym> Senelis, No
#760 [13:05] <kostekPL> I have the same problem as peteidm
#761 [13:05] <kostekPL> I have the same problem as peteidm
#762 [13:05] * hidden2243 [webchat@125.189.116.201] has left #minecrafthelp
#763 [13:05] <kostekPL> i bought minecraft in like 2010-2012
#764 [13:05] <Senelis> mattym There are only view by category larg icons small icons, thats it
#765 [13:05] <peteidm> No, I stupidly clicked on Sign Up and thought it would state my email was already registered
#766 [13:05] <mattym> Senelis, On the Control panel, in the upper right, click view by, then choose one of the options that has icons in it.
#767 [13:05] <peteidm> Instead it signed up a whole new profile and is asking me to pay
#768 [13:05] <mattym> Senelis, Then look for Java.
#769 [13:06] * choomba [webchat@cpe-24-31-246-85.kc.res.rr.com] has quit. (Quit: webchat.esper.net)
#770 [13:06] <mattym> peteidm, Ok, with that new Mojang account, try to migrate your old account to it. See if that works.
#771 [13:06] <Senelis> mattym Ok, I finally understand what you're on about haha
#772 [13:06] <mattym> kostekPL, Did you ever Migrate the account (log in with email)?
#773 [13:06] <kostekPL> The issue is that i remmember 3 emails that this account could me set on
#774 [13:07] <kostekPL> but when i tried to recover the password i didnt get any reply
#775 [13:07] <peteidm> Just tried, I get this message - Error! Your Minecraft account has already been migrated to a Mojang account.
#776 [13:07] <mattym> kostekPL, Did you try sending on to each of those emails?
#777 [13:07] <mattym> peteidm, You will need to contact Mojang support.
#778 [13:07] <kostekPL> yes i did
#779 [13:07] <mattym> ??> peteidm account/send-email
#780 [13:07] <Mightyena> peteidm: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#781 [13:07] <Mightyena> peteidm: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#782 [13:07] <Senelis> mattym When I click on java (it has no icon) it says "application not found", should I install java?
#783 [13:07] <kostekPL> and i dont remmember chjjanging it to another email
#784 [13:07] <mattym> kostekPL, Did you check any spam/junk mail folders in those accounts?
#785 [13:07] <kostekPL> changing*
#786 [13:07] <kostekPL> i did
#787 [13:07] <kostekPL> sadly no reply
#788 [13:08] <mattym> Senelis, Did you not?
#789 [13:08] <Senelis> mattym I did but I guess it isn't there anymore
#790 [13:08] <mattym> Senelis, One moment.
#791 [13:09] <mattym> Senelis, Make sure you download and install the Windows Offline (64-bit) version from this page https://www.java.com/en/download/manual.jsp
#792 [13:09] <kostekPL> the thing is that i didnt migrate the account and i know the nickname and probably the password too but its like my email has been changed
#793 [13:09] <peteidm> Mightyena Ok, So it looks like I have to wait 2 months to play Minecraft?!
#794 [13:09] <mattym> kostekPL, Then you will need to contact Mojang as well.
#795 [13:09] <mattym> ??> kostekPL account/send-email
#796 [13:09] <Mightyena> kostekPL: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#797 [13:09] <Mightyena> kostekPL: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#798 [13:09] * CubeTheThird [~cubetheth@dhcp-108-168-124-249.cable.user.start.ca] has joined #minecrafthelp
#799 [13:09] <kostekPL> i did contact them once
#800 [13:10] <Senelis> mattym funny thing is, when i write it in the search bar, the configure java pops up, but doesnt do anything
#801 [13:10] <kostekPL> but they need the transaction code and i cant get it from my bank transaction history
#802 [13:10] <peteidm> KostekPL The transaction ID will be in your emails
#803 [13:10] <peteidm> Search your emails for ' Mojang '
#804 [13:11] <kostekPL> Is there any chance that i have that account but i have to buy minecraft one more time ?
#805 [13:12] <mattym> kostekPL, You only need to buy it once.
#806 [13:12] * takenflame404 [webchat@cpe-65-25-212-172.new.res.rr.com] has quit. (Quit: webchat.esper.net)
#807 [13:12] <kostekPL> i found an email from 2017 but when i go on that account it wants me to buy it so its prob like a different account
#808 [13:12] <kostekPL> damn it
#809 [13:12] <mattym> kostekPL, You need to have Mojang try and recover your account.
#810 [13:12] <Senelis> mattym hahaha I installed the java and the server works now. Thank you.
#811 [13:13] <kostekPL> i wrote to them again but it will take like a month for them to reply so idk
#812 [13:13] <mattym> Senelis, It may have tried to use the Java that minecraft installs for itself.
#813 [13:13] <Senelis> mattym Yeah I just figured that aswell, thank you for your time <3
#814 [13:14] * gobrein [webchat@dslb-092-075-008-144.092.075.pools.vodafone-ip.de] has joined #minecrafthelp
#815 [13:16] <Senelis> mattym Well. another problem.. The game crashes for me after a couple of tens of seconds in the server
#816 [13:16] <gobrein> I cann not play a world in minecraft, every time i try to do so my game crashes.
#817 [13:17] <peteidm> Mattym. If I buy another copy of Minecraft, will I get refunded?
#818 [13:17] <mattym> peteidm, No
#819 [13:17] <mattym> ??> Senelis paste
#820 [13:17] <Mightyena> Senelis: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#821 [13:17] <mattym> Senelis, Can you use the instructions Mightyena sent to get me the log from the server folder.
#822 [13:18] <peteidm> That's crazy... I have to wait 2 months until I can play it
#823 [13:18] <Senelis> mattym where does it drop the log?
#824 [13:19] <mattym> Senelis, Should be in the same folder/location as the server jar
#825 [13:19] * refunding [webchat@72-48-39-124.dyn.grandenetworks.net] has joined #minecrafthelp
#826 [13:19] <kostekPL> i dont have this transaction code on any of theese emails
#827 [13:19] <kostekPL> idk what to do anymore
#828 [13:19] <kostekPL> maybe it got hacked or something
#829 [13:20] <mattym> kostekPL, Contact Mojang without it and see if they give you another option.
#830 [13:20] <refunding> how do i refund minecraft?
#831 [13:20] <mattym> ??> refunding account/refund
#832 [13:20] <Mightyena> refunding: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#833 [13:20] <kostekPL> I can see the skin i set before i stopped playing so i know its still there
#834 [13:21] * _Bacca [webchat@123-245-9-96.reverse-dns] has joined #minecrafthelp
#835 [13:21] <gobrein> Senelis, I cann not play a world in minecraft, every time i try to do so my game crashes.
#836 [13:21] * Surejonathon [webchat@174-084-100-241.dhcp.chtrptr.net] has joined #minecrafthelp
#837 [13:22] <Surejonathon> when ever i try to play minecraft version 1.14.3 it crashes
#838 [13:23] <refunding> I sent an email, now what?
#839 [13:23] <_Bacca> i cant connect to my account in the twitch launcher
#840 [13:23] * kostekPL [webchat@dynamic-78-8-230-20.ssp.dialog.net.pl] has quit. (Quit: webchat.esper.net)
#841 [13:23] <mattym> refunding, They will contact you when ready.
#842 [13:24] <mattym> ??> Surejonathon launcher/log
#843 [13:24] <Mightyena> Surejonathon: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#844 [13:24] <mattym> _Bacca, Sorry we do not support issues on 3rd party launchers, check the Twitch support resources.
#845 [13:24] <_Bacca> ok
#846 [13:24] <refunding> it said that i have to contact them within 15 days, so am I safe?
#847 [13:25] * _Bacca [webchat@123-245-9-96.reverse-dns] has quit. (Client Quit)
#848 [13:25] * Surejonathon [webchat@174-084-100-241.dhcp.chtrptr.net] has quit. (Client Quit)
#849 [13:25] <mattym> refunding, As long as you sent the request in that time period, you will be fine.
#850 [13:25] <refunding> thank you!
#851 [13:29] * refunding [webchat@72-48-39-124.dyn.grandenetworks.net] has quit. (Quit: webchat.esper.net)
#852 [13:33] * PointyGlitter [webchat@mail.mowalla.com] has joined #minecrafthelp
#853 [13:33] <PointyGlitter> Hello
#854 [13:33] * daan [webchat@132-150-045-062.dynamic.caiway.nl] has quit. (Quit: webchat.esper.net)
#855 [13:34] * Nobody67 [webchat@87-49-146-226-mobile.dk.customer.tdc.net] has joined #minecrafthelp
#856 [13:34] <PointyGlitter> can i change my date of birth in my account?
#857 [13:34] <mattym> PointyGlitter, No
#858 [13:34] <PointyGlitter> i by accident put that i was born in 2019 lol
#859 [13:34] <Nobody67> hello i got the io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed out: no further information error after i create and try connecting to my own server
#860 [13:35] <Nobody67> any solution ?
#861 [13:35] <mattym> PointyGlitter, Then you will need to provide parental consent for yourself if needed, otherewise just proceed as is.
#862 [13:35] <mattym> Nobody67, Is it a home server?
#863 [13:36] <Nobody67> im sharing wifi to my pc from my phone
#864 [13:36] <Nobody67> could that be the issue
#865 [13:36] * kostekPl [webchat@dynamic-78-8-230-20.ssp.dialog.net.pl] has joined #minecrafthelp
#866 [13:36] <mattym> Nobody67, Yes
#867 [13:36] <kostekPl> mattym
#868 [13:36] <kostekPl> mattym
#869 [13:36] * PointyGlitter [webchat@mail.mowalla.com] has left #minecrafthelp
#870 [13:36] <kostekPl> i actually downloaded the launcher
#871 [13:36] <kostekPl> and i know the username and the password
#872 [13:36] <kostekPl> but idk what the email is
#873 [13:36] <Nobody67> so it should work fine after connection to my home wifi
#874 [13:37] <mattym> kostekPl, Then you will only be able to log in on the launcher. If you need to do anything on the site, you will have to recover your account to migrate it.
#875 [13:37] <mattym> Nobody67, Is the server also on your home network?
#876 [13:37] <Nobody67> i guess ?
#877 [13:37] <kostekPl> so even when i can play it on launcher it is not migrated to mojang its just minecraft.net ?
#878 [13:38] <mattym> kostekPl, Its just the launcher.
#879 [13:38] <kostekPl> damn ittttttttt
#880 [13:38] <Nobody67> i wanna create a world to play on with my friend coming over so i just went multiplayer>add server
#881 [13:39] <Nobody67> cant find any solution online, it pisses me off
#882 [13:39] <Absol> Nobody67: Please keep it civil
#883 [13:39] * kostekPl [webchat@dynamic-78-8-230-20.ssp.dialog.net.pl] has quit. (Client Quit)
#884 [13:40] <mattym> Nobody67, If you will both be on the same network, you can use the LAN world.
#885 [13:40] * George [webchat@c-76-120-68-148.hsd1.co.comcast.net] has joined #minecrafthelp
#886 [13:40] <George> Hello!
#887 [13:40] * MADD [webchat@24-231-166-193.dhcp.bycy.mi.charter.com] has joined #minecrafthelp
#888 [13:40] <Nobody67> how do i do
#889 [13:40] <JorjaAnn> Is there anything I can do to help stop getting Minecraft 1.1?(not responding)? This happens on Java versoins of minecraft and everything is up to date. It does not matter if I play vanilla or modded both do it
#890 [13:41] <mattym> Nobody67, Its an option in a world you are running.
#891 [13:41] <mattym> JorjaAnn, I asked you yesterday. Does the game ever tell you it crashed?
#892 [13:41] <JorjaAnn> No
#893 [13:41] * Camberino [webchat@dynamic-77-137-193-53.hotnet.net.il] has joined #minecrafthelp
#894 [13:41] <JorjaAnn> It never crashes
#895 [13:41] <George> I need some help with my account, I don't have access to the email since I made the account in 2013 and I don't know the answers to my securty questions also because it was so long ago. Anything I can do?
#896 [13:42] * Camberino [webchat@dynamic-77-137-193-53.hotnet.net.il] has quit. (Client Quit)
#897 [13:42] <mattym> George, You would need to contact Mojang.
#898 [13:42] <mattym> JorjaAnn, One moment, just looking for something.
#899 [13:42] <George> I have, they haven't answered yet though.
#900 [13:42] <mattym> George, You will need to wait for them.
#901 [13:42] <mattym> JorjaAnn, Is it a desktop or laptop?
#902 [13:42] * Nobody67 [webchat@87-49-146-226-mobile.dk.customer.tdc.net] has quit. (Quit: webchat.esper.net)
#903 [13:43] <JorjaAnn> desktop
#904 [13:43] <George> Ok sorry, I just have tried every thing for the questions and cannot figure it out
#905 [13:44] * reid [webchat@c-71-201-154-141.hsd1.il.comcast.net] has joined #minecrafthelp
#906 [13:44] <mattym> JorjaAnn, Are you using the Geforce Experience program?
#907 [13:44] <MADD> I tried to download MineCraft on to my Apple I-Pad. But it only gave me the option to down load to my Samsung Cell Phone. But then it did not work - It came up with a message that it could not be downloaded to my phone. What do I do now???
#908 [13:44] * reid [webchat@c-71-201-154-141.hsd1.il.comcast.net] has quit. (Client Quit)
#909 [13:45] <mattym> MADD, What platform did you buy it on?
#910 [13:45] * George [webchat@c-76-120-68-148.hsd1.co.comcast.net] has quit. (Client Quit)
#911 [13:45] <JorjaAnn> I think I might have that but this issue is older then the time I have had that program
#912 [13:46] <MADD> What do you mean what Platform? I am a grandma and while I can use programs I do not know how the computer works.
#913 [13:47] * mmmmaaaaattttt [webchat@80.234.186.159] has joined #minecrafthelp
#914 [13:47] <mattym> MADD, If you own it on the Android App store (the one the Samsung phone would use), then you cannot get it on Apples devices.
#915 [13:48] <mattym> JorjaAnn, Sorry, was that a typo or are you trying to use Minecraft version 1.1?
#916 [13:48] <mmmmaaaaattttt> hello
#917 [13:49] <JorjaAnn> It is not a typo it does matter what version I am using I get this error
#918 [13:49] <mattym> JorjaAnn, Does 1.14.3 work fine?
#919 [13:49] <MADD> Give me a minute and I will tell you what I did.
#920 [13:49] <mmmmaaaaattttt> sometimes i have an issue where it says connection was lost with remote host after the world has loaded on 1.14.3
#921 [13:49] * peteidm [webchat@0278f440.bb.sky.com] has quit. (Quit: webchat.esper.net)
#922 [13:49] <mattym> mmmmaaaaattttt, On servers?
#923 [13:49] <mmmmaaaaattttt> on my own server that i bought
#924 [13:50] <mattym> mmmmaaaaattttt, A Mojang Realm, or another server provider?
#925 [13:50] <mmmmaaaaattttt> another provider
#926 [13:51] <mattym> mmmmaaaaattttt, You should probably troubleshoot that issue with their support.
#927 [13:51] <mmmmaaaaattttt> its mine
#928 [13:51] <mmmmaaaaattttt> i have the console logs and everything
#929 [13:51] * zWender [webchat@a95-95-35-208.cpe.netcabo.pt] has joined #minecrafthelp
#930 [13:52] <mmmmaaaaattttt> it was working perfectly fine, then i added plugins and restarted and now i cannot join again, while all other users can connect
#931 [13:52] <mattym> mmmmaaaaattttt, We do not support 3rd party addons. You need to contact your hosts support.
#932 [13:52] <mmmmaaaaattttt> ok thats fine thanks anyways
#933 [13:54] <zWender> Hi. I can't log into my account because it says the password or the name is wrong, but it's not. Did I lose my account?
#934 [13:54] <mmmmaaaaattttt> also, its not just that server, its other servers such as hypixel etc
#935 [13:54] * Senelis [webchat@IN-84-15-186-008.bitemobile.lt] has quit. (Quit: webchat.esper.net)
#936 [13:54] <zWender> From one day to the next it stopped working.
#937 [13:54] <mmmmaaaaattttt> and it also only happens every so often
#938 [13:55] <mattym> zWender, Are you on a home network connection, or a shared connection?
#939 [13:55] <zWender> No :(
#940 [13:55] <mattym> mmmmaaaaattttt, Is it usually the same error?
#941 [13:56] <zWender> My friends say I've lost count and there's no turning back, but I can't afford to buy another one, so I'm doing everything I can to get it back :(
#942 [13:57] <mmmmaaaaattttt> yes its always internal java exception Ioexceptionw as foircibly closed by remote host
#943 [13:57] <zWender> When I try to change the password they don't email me, it's some stupid mistake that made me lose account for almost 5 years.
#944 [13:58] <mattym> mmmmaaaaattttt, Could be an network stability issues between you and the server host/s.
#945 [13:58] <mattym> ??> zWender account/send-email
#946 [13:58] <Mightyena> zWender: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#947 [13:58] <Mightyena> zWender: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#948 [13:58] <mmmmaaaaattttt> yeah but soemtimes it happens sometimes it doesnt
#949 [13:58] <mattym> mmmmaaaaattttt, Yeah, that would be the way it would work out.
#950 [13:59] * Janet [webchat@99-145-170-114.lightspeed.miamfl.sbcglobal.net] has joined #minecrafthelp
#951 [13:59] <JorjaAnn> I get the not responding error with all versions
#952 [13:59] <mattym> JorjaAnn, Does it ever get to a crash if you do it on 1.14.3?
#953 [14:00] <Janet> I have a Mac and I just bought the bought and downloaded the game and it keeps crashing when I click the play button.
#954 [14:00] <mattym> ??> Janet launcher/log
#955 [14:00] <Mightyena> Janet: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#956 [14:02] <JorjaAnn> It just say not responding for a few and then goes right back to being playable
#957 [14:02] * gobrein [webchat@pD9FA5ECA.dip0.t-ipconnect.de] has joined #minecrafthelp
#958 [14:02] <mattym> JorjaAnn, Ok, thats fairly normal. Does it have issues after that happened?
#959 [14:02] <mmmmaaaaattttt> mattym so if iot only happens sometimes is thjere a way to make it always work?
#960 [14:02] <JorjaAnn> It keeps having the not responding issue
#961 [14:02] * Chris [webchat@c-71-197-88-122.hsd1.ca.comcast.net] has joined #minecrafthelp
#962 [14:02] <mattym> mmmmaaaaattttt, No, that would be caused by issues out of your control.
#963 [14:03] <mmmmaaaaattttt> oh ok, thanks
#964 [14:03] <Chris> Hi, I have a question on how long refunds normally take?
#965 [14:03] <mmmmaaaaattttt> it was working for like three weeks with no issues, and today its bad again mattym
#966 [14:03] <gobrein> Hello dear Support, I have a problem with my Minecraft. I cannot open minecraft worlds/play minecraft. I get to the title screen, but everytime i try to play a world it simply doesn't work.
#967 [14:06] <Janet> The window that's supposed to appear in step four says "waiting for log output..." and nothing shows up.
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#970 [14:12] <mattym> Janet, Did it crash and still have nothing show up in the log?
#971 [14:12] <mmmmaaaaattttt> ^^ mattym
#972 [14:13] <mattym> ??> gothroach launcher/log
#973 [14:13] <Mightyena> gothroach: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#974 [14:13] <Janet> Yup! I don't know what to do.
#975 [14:14] <mattym> Janet, What version of OSX/macOS are you on?
#976 [14:14] * GoldXD [webchat@172.58.87.114] has joined #minecrafthelp
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#978 [14:15] <GoldXD> I have an OG minecraft account from 2010ish and I migrated it to Mojang back in 2017. I'm unable to access the account now. I have the email where it said I successfully migrated it, but when I tried to login to Mojang it said my account didn't exist.
#979 [14:15] <Janet> MacOS verison 10.14.5
#980 [14:15] <mattym> ??> GoldXD account/send-email
#981 [14:15] <Mightyena> GoldXD: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#982 [14:15] <Mightyena> GoldXD: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#983 [14:16] <mattym> ??> Janet mac/.minecraft
#984 [14:16] <Mightyena> Janet: To get at Minecraft's locally stored files on a Mac, in the Finder, from the Go menu, select 'Go to Folder', and type in: ~/Library/Application Support/minecraft, and click Go.
#985 [14:16] <GoldXD> The Transaction ID is long gone, was a kid and used moms credit card, 10 years ago is hard to recover.
#986 [14:16] <mattym> Janet, See if you can get to that folder Mightyena gave you instructions for. Let me know if you can.
#987 [14:17] <mattym> GoldXD, Proceed without it, see if they give you any other options to prove owenership.
#988 [14:17] <GoldXD> do they reply to emails pretty quickly? I sent one yesterday but still waiting for a reply
#989 [14:18] <mattym> GoldXD, With account issues they are very backlogged.
#990 [14:19] <zWender> My account disappeared, I went to try to create a new account with the same email as the previous one and gave, as if it had evaporated, someone help me? PLEASE
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#995 [14:28] <Clare_Cousland> Hello Today I accidentally bought wrong version of Minecraft I intended on buying the windows 10 edition and didn't see that the java edition doesn't support cross platform play. Is there any way to download the Windows 10 one or get a refund?
#996 [14:29] * D8 [webchat@pool-108-7-19-236.bstnma.east.verizon.net] has joined #minecrafthelp
#997 [14:29] <paul> hello I lost an account how would I get my email back when its when 5 years sense I played
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#999 [14:30] * Frans [webchat@91-159-136-14.elisa-laajakaista.fi] has joined #minecrafthelp
#1000 [14:30] <Frans> I cannot migrate my old minecraft account to a mojang account.
#1001 [14:31] <D8> hello i'm not getting any of the emails for me to reset my password like at all. there are no typos and it's not in my spam folder
#1002 [14:31] * dtomczyk93 [webchat@pool-71-172-40-161.nwrknj.fios.verizon.net] has joined #minecrafthelp
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#1004 [14:32] <Frans> same with me and im not certain is the email account the same i used to make my minecraft account years ago
#1005 [14:32] <dtomczyk93> I bought minecraft practically 10 years ago. The only thing i remember about it is my email. How do i download it again?
#1006 [14:33] <Activevolcano> Hi. I had a paid minecraft account many years ago. I can't remember if I ever converted it to a Mojang account. Is there a way to find out? I remember my original username, but if I converted it to a Mojang account I don't remember which email I used.
#1007 [14:33] * falsc [webchat@97-126-112-149.tukw.qwest.net] has joined #minecrafthelp
#1008 [14:34] <CubeTheThird> Activevolcano, what's the username?
#1009 [14:34] <Activevolcano> Activevolcano
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#1011 [14:34] <Frans> can i check if there is an account for an email adress
#1012 [14:34] <CubeTheThird> Activevolcano, hmm it looks like that name was changed a couple times. Assuming you didn't change it yourself, you'll have to contact Mojang about this
#1013 [14:35] <CubeTheThird> ??> Activevolcano mojang/email
#1014 [14:35] <Mightyena> Activevolcano: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1015 [14:35] <Mightyena> Activevolcano: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1016 [14:35] <CubeTheThird> Frans, only by trying to login or reset the password with it
#1017 [14:35] <falsc> me and a friend are trying to join a lan server together on a vanilla survival world, and we keep getting this error message on both sides (io.netty.channel.abstractchannel$annotatedconnectexception connection refused no further information). We have tried disabling firewall, scanning my computer for viruses and don't know what to do about it. Can
#1018 [14:35] <falsc> anybody help?
#1019 [14:35] <Frans> i tried that already and im not sure if i cannot remember my email or my username right
#1020 [14:35] <CubeTheThird> falsc, what anti-virus and firewall software do you both have?
#1021 [14:36] <CubeTheThird> Frans, if you're having no success with that, you'll have to contact Mojang for further assistance
#1022 [14:36] <Activevolcano> Thanks CubeTheThird. If you can see that the username was changed a couple of times, can you also see if it was ever converted to a Mojang account?
#1023 [14:36] <CubeTheThird> ??> Frans mojang/email
#1024 [14:36] <Mightyena> Frans: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1025 [14:36] <Mightyena> Frans: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1026 [14:36] <dtomczyk93> So i am one step ahead of frans, i was able to log into the account but my game isnt attached to it
#1027 [14:36] <CubeTheThird> Activevolcano, it has to be a Mojang account for the username to have been changed
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#1030 [14:36] <CubeTheThird> dtomczyk93, but you purchased it before 2013 correct?
#1031 [14:36] <dtomczyk93> more than likely yes
#1032 [14:37] <Frans> can you still somehow login to your minecraft account without migrating it
#1033 [14:37] <CubeTheThird> dtomczyk93, right, so unless you migrated it to a Mojang account yourself, it's likely the name isn't linked to one
#1034 [14:37] <falsc> i have malwarebytes and default windows defender / firewall, and my friend just has windows defender / firewall.
#1035 [14:37] <CubeTheThird> dtomczyk93, you'd have to do the migration, but that requires the username to do
#1036 [14:37] <CubeTheThird> Frans, what's the username?
#1037 [14:38] <dtomczyk93> i logged in via https://my.minecraft.net/en-us/login/
#1038 [14:38] <Frans> FransMattila or Frans Mattilaa
#1039 [14:38] <Activevolcano> @CubeTheThird got it, so if it was converted, the only way to find out the corresponding email is to contact Mojang? Or try to guess it through the "forgot email" process?
#1040 [14:38] <Frans> with one a
#1041 [14:38] <CubeTheThird> falsc, alright, and you tried having you both disable the firewall?
#1042 [14:38] <CubeTheThird> dtomczyk93, right, and that uses mojang.com accounts
#1043 [14:38] <falsc> we are just trying that right now, we will report our results in a sec
#1044 [14:38] <CubeTheThird> Activevolcano, it's likely the email is not yours, since someone else has changed it. You need to contact them so they can return it to one of your emails
#1045 [14:39] <CubeTheThird> Frans, well "FransMattila" is coming up as a legacy account. You might be able to login to the game launcher with it
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#1047 [14:39] <dtomczyk93> It's possible i migrated it in 2013 or whatnot. all i know if that i reset my password and i was able to log in
#1048 [14:39] <Frans> where can i download the launcher
#1049 [14:40] <CubeTheThird> dtomczyk93, but, to be clear, on account.mojang.com/me there isn't a username tied to it right?
#1050 [14:40] <CubeTheThird> Frans, from https://minecraft.net/download
#1051 [14:40] <Frans> thanks
#1052 [14:40] <Angell> I just paid for and made a new account for this game and it wont let me log into minecraft.net with my mojang account info nor the game. Is there any reason why that would happen>
#1053 [14:40] <Janet> Alright, so I tried to locate the Minecraft's locally stored files in the Finder. I couldn't find it. I did find something labeled "lancher" but it took me to the terminal. While I was doing that something happened with the Minecraft launcher and now it doesn't look like the photos in the article but I did the steps anyways.
#1054 [14:41] <CubeTheThird> Angell, what does it tell you when you try logging into minecraft.net ?
#1055 [14:41] <Angell> nothing
#1056 [14:41] <Angell> It does load or anything
#1057 [14:41] <dtomczyk93> CubeTheThird correct no user
#1058 [14:41] <Angell> doesnt
#1059 [14:41] <CubeTheThird> ??> Angell info/mcleaks
#1060 [14:41] <Mightyena> Angell: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#1061 [14:41] <Mightyena> Angell: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#1062 [14:41] * Zappyt [webchat@c-68-32-250-136.hsd1.ky.comcast.net] has joined #minecrafthelp
#1063 [14:41] <Angell> what is MCleak
#1064 [14:41] <CubeTheThird> dtomczyk93, right, so that means that mojang account doesn't have your minecraft account on it. It's either not migrated, or on a different email
#1065 [14:41] <Angell> or altdispenser
#1066 [14:42] <falsc> wow, it worked to turn off both firewalls, thanks CubeTheThird, also i don't know if you remember me but my name is Flascoe, we have talked for a long time in the past and you tried to train me on helping people with minecraft issues, anyhow thanks again!
#1067 [14:42] <CubeTheThird> Angell, uhg.. let's just try clearing up your hosts file
#1068 [14:42] <CubeTheThird> ??> Angell win/hosts/edit
#1069 [14:42] <Mightyena> Angell: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#1070 [14:42] <Mightyena> Angell: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#1071 [14:42] <Zappyt> anybody know what to do when you cant get a reset password link for your account?
#1072 [14:42] <CubeTheThird> falsc, alright. I don't recommend keeping the firewall off though. You should make an exception in it for Java for both public and private networks
#1073 [14:42] <dtomczyk93> So i made a mojang account a long time ago but its empty? odd, that sounds like something i could have done. so what do i do
#1074 [14:42] <CubeTheThird> Zappyt, you contact Mojang
#1075 [14:42] <falsc> alright, thanks again!
#1076 [14:42] <CubeTheThird> ??> Zappyt mojang/email
#1077 [14:42] <Mightyena> Zappyt: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1078 [14:42] <Mightyena> Zappyt: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
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#1080 [14:43] <Frans> i remember my password and username to my minecraft account but i cannot remember my email adress
#1081 [14:43] <Clare_Cousland> Hello Today I accidentally bought wrong version of Minecraft I intended on buying the windows 10 edition and didn't see that the java edition doesn't support cross platform play. Is there any way to download the Windows 10 one or get a refund?
#1082 [14:43] <CubeTheThird> dtomczyk93, you'll probably have to contact Mojang so they can recover the account
#1083 [14:43] <Zappyt> ah. so i just have to wait for a reply then? no phone calls or anything?
#1084 [14:43] <CubeTheThird> ??> dtomczyk93 mojang/email
#1085 [14:43] <Mightyena> dtomczyk93: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1086 [14:43] <Mightyena> dtomczyk93: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1087 [14:43] <dtomczyk93> kk ty
#1088 [14:43] <CubeTheThird> Zappyt, that's right
#1089 [14:43] <Zappyt> alright thanks
#1090 [14:43] <CubeTheThird> Clare_Cousland, you have to contact Mojang for a refund
#1091 [14:43] <CubeTheThird> ??> Clare_Cousland mojang/email
#1092 [14:43] <Mightyena> Clare_Cousland: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1093 [14:43] <Mightyena> Clare_Cousland: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1094 [14:43] <CubeTheThird> Frans, in the launcher, you can try with the username instead of email
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#1096 [14:44] <Frans> i can login to the launcher with my username but not on the website
#1097 [14:44] <Frans> so if i want to migrate my account i need the email
#1098 [14:45] <Clare_Cousland> CubeTheThird I did send an email but the refund time is 15 days and they can respond in like 3 months. Thanks for your time anyway
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#1100 [14:48] <summs2k> is anyone available to help me
#1101 [14:48] <CubeTheThird> Frans, that's right
#1102 [14:48] <CubeTheThird> summs2k, with what?
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#1104 [14:49] <summs2k> my game freezes on the mojang loading screen and the only way to get it to work is by opening task manager and endid the two minecraft programs. then it starts. it then starts with everyone having steve skins for some reason
#1105 [14:49] <summs2k> also i dont want to have to do that every time i start minecraft
#1106 [14:49] <summs2k> this problem only startedd when i downloaded optifine
#1107 [14:49] <CubeTheThird> summs2k, so without optifine there isn't any issue?
#1108 [14:49] <summs2k> i have since deleted optifine but it still persists
#1109 [14:49] * crashing [webchat@172-14-164-130.lightspeed.moblal.sbcglobal.net] has joined #minecrafthelp
#1110 [14:49] <CubeTheThird> summs2k, ah ok. Let's try doing a clean install of the game then
#1111 [14:50] <CubeTheThird> ??> summs2k win/reinst
#1112 [14:50] <Mightyena> summs2k: You may need to reinstall the locally installed files that Minecraft puts into place.
#1113 [14:50] <Mightyena> summs2k: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#1114 [14:50] <Frans> But how do i recover my email addres if i know my username and password
#1115 [14:50] <summs2k> i have tried that
#1116 [14:50] <summs2k> i deleted the whole .minecraft folder
#1117 [14:50] <summs2k> and reinstalled it entirely
#1118 [14:50] <summs2k> it still happens!
#1119 [14:51] <CubeTheThird> Frans, only by contacting Mojang
#1120 [14:51] <CubeTheThird> summs2k, really... that doesn't sound right. Let's run a scan
#1121 [14:51] <CubeTheThird> ??> summs2k tools/hjt
#1122 [14:51] <Mightyena> summs2k: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1123 [14:51] <Mightyena> summs2k: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1124 [14:52] <Frans> and contacting mojang is going to take a while but atleast i can play it now
#1125 [14:52] <Frans> thanks
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#1127 [14:52] <crashing> hey guys I just downloaded Minecraft java onto my Mac and every time I try to open a world it crashes on me. how can I fix this?
#1128 [14:52] <CubeTheThird> crashing, are you getting a crash report?
#1129 [14:53] <crashing> yeah
#1130 [14:53] <summs2k> CubeTheThird https://paste.ubuntu.com/p/tWQSJS53VD/
#1131 [14:53] <CubeTheThird> crashing, copy it onto http://paste.ubuntu.com and give the URL here.
#1132 [14:53] <CubeTheThird> summs2k, ahh you have malware
#1133 [14:53] <CubeTheThird> ??> summs2k av/adwcleaner
#1134 [14:53] <Mightyena> summs2k: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#1135 [14:53] <Mightyena> summs2k: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1136 [14:54] <summs2k> jesus how did u diagnose that so fast
#1137 [14:54] <Angell> Okay i did that
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#1139 [14:54] <CubeTheThird> Angell, ok in that file, remove all the lines that have mojang in it
#1140 [14:55] <Angell> done
#1141 [14:55] <CubeTheThird> Angell, save the file, and try logging in again
#1142 [14:56] <crashing> CubeTheThird https://paste.ubuntu.com/p/PzjwtQ5h4n/
#1143 [14:57] <Angell> Thank you ! Sorry for the complications !
#1144 [14:57] <CubeTheThird> crashing, hmm it looks like some of the game files didn't download correctly
#1145 [14:57] <CubeTheThird> Angell, no problem :3
#1146 [14:57] <CubeTheThird> crashing, let's try doing a clean install. Close the launcher and do the following
#1147 [14:57] <CubeTheThird> ??> crashing mac/reinst
#1148 [14:57] <Mightyena> crashing: You may need to reinstall the locally installed files that Minecraft puts into place.
#1149 [14:57] <Mightyena> crashing: To do so, run the following command in a terminal: curl -L https://git.io/rmc | sh
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#1153 [14:59] <Matt7> Hello, i bought minecraft when it was in beta and i wanted to play again but it says that I dont own minecraft
#1154 [15:00] <CubeTheThird> Matt7, what's your minecraft username?
#1155 [15:00] <Matt7> HispanicCommando
#1156 [15:00] * TubbyLam25 [webchat@216-154-7-230.cpe.teksavvy.com] has joined #minecrafthelp
#1157 [15:00] <CubeTheThird> Matt7, ah. It appears you still have a legacy account. You should try migrating it to a mojang account
#1158 [15:00] <CubeTheThird> ??> Matt7 account/migrate
#1159 [15:00] <Mightyena> Matt7: To migrate your old minecraft.net account (i.e. you used your username to log in) to a Mojang account, use this page: https://account.mojang.com/migrate
#1160 [15:01] * Vinyali [webchat@aftr-37-201-195-152.unity-media.net] has joined #minecrafthelp
#1161 [15:01] <TubbyLam25> i tried to buy minecraft but it wont give me it, it only gives me the demo
#1162 [15:01] <CubeTheThird> TubbyLam25, so you did purchase it though? What username did you register?
#1163 [15:02] <Vinyali> Hi there, anyone else having problems getting password-reset E-Mails?
#1164 [15:02] <crashing> CubeTheThird Mightyena I'm so sorry but I literally just got Minecraft and I'm struggling can either of you walk me through what to do lol
#1165 [15:02] <TubbyLam25> TubbyLam25 was what i did it with
#1166 [15:02] <CubeTheThird> Vinyali, what problems?
#1167 [15:02] <CubeTheThird> crashing, can you open the terminal?
#1168 [15:02] <Vinyali> I dont seem to get an E-mail with my password reset and i dont know why
#1169 [15:03] <CubeTheThird> TubbyLam25, hmm I'm not seeing the name coming up as registered. Are you sure the purchase completed?
#1170 [15:03] <crashing> CubeTheThird what terminal
#1171 [15:03] <CubeTheThird> Vinyali, how long have you waited for it?
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#1173 [15:03] <CubeTheThird> crashing, the mac terminal. It's under your Applications
#1174 [15:03] <Vinyali> About 5 hours
#1175 [15:03] <CubeTheThird> Vinyali, ok. Assuming it didn't wind up in your junk/spam folder, you'll have to contact Mojang about this
#1176 [15:03] <CubeTheThird> ??> Vinyali mojang/email
#1177 [15:03] <Mightyena> Vinyali: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1178 [15:03] <Mightyena> Vinyali: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1179 [15:04] <TubbyLam25> i dont think it was, the big green button that said purchase went gray then would not load
#1180 [15:04] <BUD> where is the shaders settings in minecraft java
#1181 [15:04] <Vinyali> Mh okay i will give it a try. Thanks for the help and your time!
#1182 [15:04] <CubeTheThird> BUD, that was removed many versions ago
#1183 [15:04] <crashing> CubeTheThird yes I can
#1184 [15:04] * etee [webchat@ua-85-230-34-86.bbcust.telenor.se] has joined #minecrafthelp
#1185 [15:04] <BUD> oh okay
#1186 [15:04] <CubeTheThird> crashing, ok there, enter this and press enter: curl -L https://git.io/rmc | sh
#1187 [15:04] <CubeTheThird> TubbyLam25, hmm. What method of payment are you using?
#1188 [15:05] <TubbyLam25> credit
#1189 [15:05] <etee> hey, im trying to log onto my old legacy account but i need to migrate, but to migrate i need my email which i do not know.. i know the username AND the password just not the email and that means its not letting my do anything about it.. any tips?
#1190 [15:05] <CubeTheThird> TubbyLam25, hmm ok. I recommend you check your statement to make sure the payment didn't go through, and try again perhaps on a different browser
#1191 [15:05] <commes> yo so my launcher tells me "invalid username or password" but im a 100% certian its not a password issue ive reset the password to try to fix it but still doesnt work, i logged in on another computer and my minecraft worked just fine and its only my launcher on my personal computer that isnt working, ive already reinstalled it a few times with no l
#1192 [15:05] <commes> uck, any advice?
#1193 [15:05] <CubeTheThird> TubbyLam25, you could also try using the paypal option with your credit card
#1194 [15:05] <CubeTheThird> etee, you'll have to contact Mojang
#1195 [15:05] <CubeTheThird> ??> etee mojang/email
#1196 [15:05] <Mightyena> etee: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1197 [15:05] <Mightyena> etee: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1198 [15:06] <TubbyLam25> ok thanks for you time and help
#1199 [15:06] <etee> how long do you Think it takes for a response?
#1200 [15:06] <CubeTheThird> commes, what happens on the login page for minecraft.net ?
#1201 [15:06] * TubbyLam25 [webchat@216-154-7-230.cpe.teksavvy.com] has quit. (Quit: webchat.esper.net)
#1202 [15:06] * Xman972YT [webchat@lfbn-rei-1-246-118.w86-225.abo.wanadoo.fr] has joined #minecrafthelp
#1203 [15:06] <Xman972YT> Hey
#1204 [15:06] <CubeTheThird> etee, see https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1205 [15:06] <CubeTheThird> hello Xman972YT
#1206 [15:06] <commes> CubeTheThird i can try it out i remember it not working ill try again tho wait a sec
#1207 [15:07] <crashing> CubeTheThird okay I did that and now what
#1208 [15:07] * etee [webchat@ua-85-230-34-86.bbcust.telenor.se] has quit. (Client Quit)
#1209 [15:07] <commes> still wont let me log in the minecraft website
#1210 [15:07] <CubeTheThird> crashing, ok once it's done, try opening the game launcher again and play
#1211 [15:07] <CubeTheThird> commes, what happens?
#1212 [15:07] <commes> i can log into the mojang website though
#1213 [15:07] <commes> when i click the log in button nothing happens
#1214 [15:07] <CubeTheThird> ??> commes info/mcleaks
#1215 [15:07] <Mightyena> commes: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#1216 [15:07] <Mightyena> commes: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#1217 [15:07] <commes> like the page doesnt change or anything
#1218 [15:08] <Xman972YT> I need help , I used to play minecraft a lot 2 years ago or more, I had an account with my mother's email adress and now I wanted to make a surprise to my brother to play with him but i didn't suceed to log in
#1219 [15:08] <Xman972YT> and my mother don't have access to her old email adress anymore
#1220 [15:08] <CubeTheThird> Xman972YT, what login trouble are you having?
#1221 [15:09] <CubeTheThird> Xman972YT, ah. You'll have to contact Mojang for assistance in that case
#1222 [15:09] <CubeTheThird> ??> Xman972YT mojang/email
#1223 [15:09] <Mightyena> Xman972YT: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1224 [15:09] <Mightyena> Xman972YT: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1225 [15:09] <Xman972YT> Email or password incorect
#1226 [15:09] <Xman972YT> Thanks
#1227 [15:10] <Xman972YT> can i write in french ?
#1228 [15:10] <crashing> CubeTheThird it still crashed
#1229 [15:10] * Mauro [webchat@cpe-181-46-92-70.telecentro-reversos.com.ar] has joined #minecrafthelp
#1230 [15:10] <Mauro> Hello
#1231 [15:10] <Mauro> Im having a problem with connecting to servers
#1232 [15:11] <CubeTheThird> Xman972YT, I recommend English
#1233 [15:11] <CubeTheThird> crashing, can you send me the new crash report?
#1234 [15:11] <CubeTheThird> Mauro, what problems?
#1235 [15:11] * Connor [webchat@pool-74-110-226-216.rcmdva.fios.verizon.net] has joined #minecrafthelp
#1236 [15:11] <Xman972YT> Okay ty
#1237 [15:11] <Connor> hello
#1238 [15:11] <Mauro> Hello again, I resolved my connection problems, I don´t know if you remember, I asked you a few days agos
#1239 [15:11] <Mauro> ago*
#1240 [15:12] <crashing> CubeTheThird https://paste.ubuntu.com/p/dDHy495gyc/
#1241 [15:12] <Mauro> "connection timed out", it's always the same problem
#1242 [15:12] <Connor> Has anyone dealt with trying to excavate a very old minecraft account?
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#1245 [15:15] <Matt7> Yes, I still can't download minecraft even though I still have my old account
#1246 [15:16] <CubeTheThird> crashing, ok one moment
#1247 [15:16] <CubeTheThird> Matt7, you migrated it?
#1248 [15:17] <Matt7> It said my account already migrated
#1249 [15:18] * morgoo [webchat@rrcs-71-78-216-242.sw.biz.rr.com] has joined #minecrafthelp
#1250 [15:18] <CubeTheThird> crashing, do you by chance have anti-virus ?
#1251 [15:18] * moodyzebrs [webchat@host86-135-116-252.range86-135.btcentralplus.com] has joined #minecrafthelp
#1252 [15:19] <crashing> CubeTheThird not that I know of
#1253 [15:19] <morgoo> Hey guys, I already bought minecraft for windows 10 and redeemed it through the microsoft store with a code; but when I signed up through mojang's site it doesn't register that I have the game already :S what do I do?
#1254 [15:20] <CubeTheThird> morgoo, on the mojang site would be the java edition, which is a separate purchase
#1255 [15:20] <morgoo> Oh danggit, so this purchased game is essentially useless if I want to play with friends and mods?
#1256 [15:21] <moodyzebrs> my servers are not working and I says I am I the wrong version how can I get my servers working and get In the wright version
#1257 [15:21] <CubeTheThird> morgoo, if they are on the java edition, that is correct
#1258 [15:21] <CubeTheThird> moodyzebrs, what version are you running?
#1259 [15:21] <morgoo> CubeTheThird thank you very much!
#1260 [15:21] * morgoo [webchat@rrcs-71-78-216-242.sw.biz.rr.com] has quit. (Client Quit)
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#1262 [15:22] <moodyzebrs> it says I am in 1.14.4 pre release
#1263 [15:23] * jamie0 [webchat@host217-44-13-0.range217-44.btcentralplus.com] has joined #minecrafthelp
#1264 [15:23] <Mauro> can you help me cubethethird?
#1265 [15:23] <moodyzebrs> cubethethird it says I am in 1.14.4 pre release
#1266 [15:24] <jamie0> i need help with changing my minecraft email because ive completely lost my password to my email and minecraft account
#1267 [15:24] <crashing> CubeTheThird I'm just gonna shut down my computer and see if it works when I restart it
#1268 [15:25] <CubeTheThird> moodyzebrs, right. Most servers would probably be using the full release of 1.14.3
#1269 [15:25] <CubeTheThird> Mauro, sorry I don't understand what the problem is
#1270 [15:25] <CubeTheThird> jamie0, you'll have to contact Mojang about this
#1271 [15:25] <CubeTheThird> ??> jamie0 mojang/email
#1272 [15:25] <Mightyena> jamie0: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1273 [15:25] <Mauro> i cant join in any servers
#1274 [15:25] <Mightyena> jamie0: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1275 [15:25] <CubeTheThird> crashing, sure thing
#1276 [15:25] * crashing [webchat@172-14-164-130.lightspeed.moblal.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#1277 [15:25] <CubeTheThird> Mauro, right, with what error message?
#1278 [15:26] * Matt7 [webchat@cpe-24-161-39-73.hvc.res.rr.com] has quit. (Quit: webchat.esper.net)
#1279 [15:26] <jamie0> ive allready tried contacting them about it about 3-5 days ago
#1280 [15:26] <Mauro> connection timed out:no further information
#1281 [15:26] <moodyzebrs> cubethethird how do I get it to 1.14.3
#1282 [15:26] <Mauro> and before that it says: java.net.ConnectException
#1283 [15:27] <CubeTheThird> moodyzebrs, there are 2 ways. Either in the dropdown menu next to the Play button, it will list the versions you have
#1284 [15:27] <CubeTheThird> jamie0, then you'll have to wait for their response. See https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1285 [15:27] <CubeTheThird> Mauro, this happens for any server?
#1286 [15:27] <Mauro> yes
#1287 [15:28] <CubeTheThird> Mauro, can you test this one: mctest.ae97.net
#1288 [15:28] <moodyzebrs> ok thank you cubethethird I will try that
#1289 [15:29] * jamie0 [webchat@host217-44-13-0.range217-44.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#1290 [15:29] <Mauro> I have the same problem
#1291 [15:29] <Mauro> With that server
#1292 [15:30] * DemonWav [~DemonWav@2607:5300:201:3100::1b01] has quit. (Remote host closed the connection)
#1293 [15:31] <CubeTheThird> Mauro, what anti-virus and firewall software do you have?
#1294 [15:31] * DemonWav [~DemonWav@2607:5300:201:3100::1b01] has joined #minecrafthelp
#1295 [15:31] * crashing [webchat@172-14-164-130.lightspeed.moblal.sbcglobal.net] has joined #minecrafthelp
#1296 [15:31] <Mauro> I have an antivirus that you sent me a few days ago
#1297 [15:31] <Mauro> and windows firewall
#1298 [15:31] <CubeTheThird> Mauro, adwcleaner ?
#1299 [15:31] <Mauro> yes
#1300 [15:31] <Mauro> that one
#1301 [15:31] <crashing> CubeTheThird I'm back, that didn't work and its still crashing
#1302 [15:32] <CubeTheThird> crashing, ok. I'm checking a few things see if I can find the right info for that crash
#1303 [15:33] <Mauro> What do I have to do with the antivirus and the firewall?
#1304 [15:34] <CubeTheThird> ??> Mauro tools/hjt
#1305 [15:34] <Mightyena> Mauro: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1306 [15:34] <Mightyena> Mauro: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1307 [15:34] <crashing> CubeTheThird okay cool thanks
#1308 [15:35] <Mauro> https://paste.ubuntu.com/p/BnwWx85MyD/
#1309 [15:36] <CubeTheThird> crashing, are you by chance using a VPN or Proxy?
#1310 [15:36] <moodyzebrs> cubethethird when I went on to one of my Minecraft worlds
#1311 [15:37] <CubeTheThird> Mauro, can you uninstall hamachi?
#1312 [15:37] <crashing> CubeTheThird honestly, couldn't tell you idk what that is
#1313 [15:37] <moodyzebrs> i glitched and i cant exit out of it
#1314 [15:37] <Mauro> okay, I´ll do that
#1315 [15:37] * Jamil_12345678901 [webchat@ua-85-229-171-240.bbcust.telenor.se] has joined #minecrafthelp
#1316 [15:37] <CubeTheThird> crashing, if you don't know then you probably don't
#1317 [15:37] <Jamil_12345678901> hello
#1318 [15:37] <Mauro> I have never had problems with hamachi installed
#1319 [15:37] <CubeTheThird> hello Jamil_12345678901
#1320 [15:37] * Miranda [webchat@67-60-117-189.cpe.cableone.net] has joined #minecrafthelp
#1321 [15:38] <CubeTheThird> moodyzebrs, oh you played a world you opened with a newer version?
#1322 [15:38] <crashing> CubeTheThird so yeah no I'm not
#1323 [15:38] <Jamil_12345678901> Hi, im not able to redeem my minecraft for win10 code. It says it has already been redeemed, but not to any of my emails
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#1325 [15:39] * XxLuanBRxX [webchat@201-92-102-81.dsl.telesp.net.br] has joined #minecrafthelp
#1326 [15:39] <CubeTheThird> Jamil_12345678901, you'll have to contact microsoft support about that
#1327 [15:39] <Jamil_12345678901> ok
#1328 [15:39] <XxLuanBRxX> heelow
#1329 [15:39] <Mauro> I´ve already unistalled it
#1330 [15:39] <Jamil_12345678901> i did send an ticket, but i think i have to wait quite an long time
#1331 [15:39] <XxLuanBRxX> i have an acount and anyone stolen that
#1332 [15:39] * Janet [webchat@99-145-170-114.lightspeed.miamfl.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#1333 [15:39] <CubeTheThird> Jamil_12345678901, with Microsoft?
#1334 [15:40] <XxLuanBRxX> but i dont know the email and the nickname
#1335 [15:40] <CubeTheThird> XxLuanBRxX, you'll have to contact Mojang for that
#1336 [15:40] <CubeTheThird> ??> XxLuanBRxX mojang/email
#1337 [15:40] <Mightyena> XxLuanBRxX: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1338 [15:40] <Mightyena> XxLuanBRxX: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1339 [15:40] <moodyzebrs> i tried to play one of my worlds but it is stuck on a loading screen
#1340 [15:40] * Jamil_12345678901 [webchat@ua-85-229-171-240.bbcust.telenor.se] has quit. (Client Quit)
#1341 [15:41] * XxLuanBRxX [webchat@201-92-102-81.dsl.telesp.net.br] has quit. (Client Quit)
#1342 [15:41] <CubeTheThird> ??> crashing launcher/log
#1343 [15:41] <Mightyena> crashing: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#1344 [15:41] * commes [webchat@pool-96-241-44-27.washdc.fios.verizon.net] has joined #minecrafthelp
#1345 [15:41] <CubeTheThird> moodyzebrs, is it a world you opened in the pre-release?
#1346 [15:41] <moodyzebrs> yes
#1347 [15:42] <commes> CubeTheThird idk if you remember but i asked about how to fix my login and i deleted altdispenser and stuff but still cant log in, you know what to do?
#1348 [15:42] <CubeTheThird> ??> commes win/hosts/edit
#1349 [15:42] <Mightyena> commes: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#1350 [15:42] <Mightyena> commes: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#1351 [15:43] <CubeTheThird> moodyzebrs, ah. You shouldn't open worlds in older versions of the game
#1352 [15:43] <moodyzebrs> oh
#1353 [15:43] <moodyzebrs> ok
#1354 [15:44] * moodyzebrs [webchat@host86-135-116-252.range86-135.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#1355 [15:44] <commes> im in the host file what should i do now?
#1356 [15:44] <commes> delete the mojang part?
#1357 [15:45] <CubeTheThird> commes, ya remove the lines with mojang
#1358 [15:46] * moodyzebrs [webchat@host86-135-116-252.range86-135.btcentralplus.com] has joined #minecrafthelp
#1359 [15:46] <commes> CubeTheThird alright, now should i be good?
#1360 [15:46] <CubeTheThird> commes, should be. Save and try again
#1361 [15:46] * Miranda [webchat@67-60-117-189.cpe.cableone.net] has quit. (Quit: webchat.esper.net)
#1362 [15:46] <commes> CubeTheThird got it thanks so much man
#1363 [15:46] <crashing> Mightyena https://paste.ubuntu.com/p/495WmcCYRH/
#1364 [15:46] <Mauro> I unistalled Hamachi, now what?
#1365 [15:48] * TheFrustratedMinecrafter [webchat@105-228-216-152.east.dsl.telkomsa.net] has joined #minecrafthelp
#1366 [15:48] <moodyzebrs> cubethethird thank you I got the servers working
#1367 [15:48] <CubeTheThird> Mauro, try connecting again
#1368 [15:48] * HI [webchat@195.sub-174-219-0.myvzw.com] has joined #minecrafthelp
#1369 [15:48] <CubeTheThird> moodyzebrs, ah good
#1370 [15:48] <HI> Unable to update the minecraft native launcher
#1371 [15:49] <Mauro> It still doesnt work
#1372 [15:49] * DemonWav [~DemonWav@2607:5300:201:3100::1b01] has quit. (Remote host closed the connection)
#1373 [15:49] <HI> Unable to update the minecraft native launcher
#1374 [15:49] <CubeTheThird> HI, please change your name using /nick <new name>
#1375 [15:50] <CubeTheThird> Mauro, are you on a public network, like at a school or library?
#1376 [15:50] * crashing [webchat@172-14-164-130.lightspeed.moblal.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#1377 [15:50] <Mauro> No, I´m at my house
#1378 [15:50] * HI is now known as Fish
#1379 [15:50] <Fish> Ok
#1380 [15:50] <CubeTheThird> Fish, do you have ByteFence installed?
#1381 [15:50] <Fish> no
#1382 [15:50] <CubeTheThird> Fish, what anti-virus and firewall software do you have?
#1383 [15:51] <Fish> let me check
#1384 [15:51] <TheFrustratedMinecrafter> hi, i just came in, what is the discussion about. which problem exactly? i wonder if i have the same one
#1385 [15:51] <CubeTheThird> TheFrustratedMinecrafter, if you need help just ask
#1386 [15:51] * DemonWav [~DemonWav@2607:5300:201:3100::1b01] has joined #minecrafthelp
#1387 [15:52] <CubeTheThird> Mauro, I suppose we can try getting logs
#1388 [15:52] <CubeTheThird> ??> Mauro launcher/log
#1389 [15:52] <Mightyena> Mauro: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#1390 [15:52] <TheFrustratedMinecrafter> alright, thanks. when i hit play, the game starts downloading, hits halfway and displays an error: "launching the game failed"
#1391 [15:52] * Fish [webchat@195.sub-174-219-0.myvzw.com] has quit. (Client Quit)
#1392 [15:52] <CubeTheThird> ??> TheFrustratedMinecrafter launcher/log
#1393 [15:52] <Mightyena> TheFrustratedMinecrafter: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#1394 [15:54] <Mauro> https://paste.ubuntu.com/p/BB8bjFJ2Zy/
#1395 [15:55] <CubeTheThird> Mauro, can you run a test on speedtest.net ?
#1396 [15:56] <Mauro> Upload 3.30 Download 51.28
#1397 [15:57] * jonny [webchat@2.50.65.175] has joined #minecrafthelp
#1398 [15:57] <CubeTheThird> Mauro, hmm your upload is a bit on the slow side, but that should be workable
#1399 [15:57] <CubeTheThird> Mauro, I'm wondering if the port is being blocked. Are you on Windows 10?
#1400 [15:57] <Mauro> I´m from argentina, and that is kind of the upload speed everyone has
#1401 [15:58] <Mauro> Yes, I´m on Windows 10
#1402 [15:58] <jonny> hello, i have a problem logging into my minecraft account so i can download the launcher, i dont know the email address but i know the username and password, could any or you help ?
#1403 [15:59] <CubeTheThird> Mauro, ok. I'll have you run a test to check the port, but I'll need to have you enable telnet
#1404 [15:59] <Mauro> What is Telnet?
#1405 [15:59] <CubeTheThird> jonny, you have to either try resetting the password with your emails, or contact Mojang
#1406 [15:59] <CubeTheThird> ??> jonny account/reset-password
#1407 [15:59] <Mightyena> jonny: If you need to reset your password, head to https://account.mojang.com/password. You will receive an email with password reset instructions inside.
#1408 [15:59] <Mightyena> jonny: If you use minecraft.net accounts (you use your username to log in), the account now must be migrated first.
#1409 [15:59] <CubeTheThird> ??> jonny mojang/email
#1410 [15:59] <Mightyena> jonny: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1411 [15:59] <Mightyena> jonny: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1412 [16:00] <Mauro> How do I enable telnet?
#1413 [16:00] <CubeTheThird> Mauro, https://www.rootusers.com/how-to-enable-the-telnet-client-in-windows-10/
#1414 [16:00] <CubeTheThird> Mauro, try that
#1415 [16:00] <Mauro> okay
#1416 [16:00] <TheFrustratedMinecrafter> https://paste.ubuntu.com/p/2SdJkfG7Zp/
#1417 [16:01] <jonny> woah ! ahaha, ive contacted mojang and havent got a reply but ive tried again today incase i messed something up, i know the password just not the email i think i made it when i was about 10
#1418 [16:01] <CubeTheThird> TheFrustratedMinecrafter, do you have issues without optifine?
#1419 [16:01] <CubeTheThird> jonny, ok. All I can recommend is waiting for Mojang to reply
#1420 [16:02] <TheFrustratedMinecrafter> i have a cracker and legit version of minecraft. the crack works fine with optifine, the legit version doesnt work, whatever version i open with it. whether optifine or not
#1421 [16:02] <jonny> :(
#1422 [16:03] <jonny> okay thank you i think ill just buy another account
#1423 [16:04] <CubeTheThird> ??> TheFrustratedMinecrafter tools/hjt
#1424 [16:04] <Mightyena> TheFrustratedMinecrafter: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1425 [16:04] <Mightyena> TheFrustratedMinecrafter: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1426 [16:05] * Rick [webchat@195.sub-174-219-0.myvzw.com] has joined #minecrafthelp
#1427 [16:05] <Rick> hello
#1428 [16:05] <CubeTheThird> hello again
#1429 [16:05] * kot [webchat@host69-50-dynamic.9-87-r.retail.telecomitalia.it] has joined #minecrafthelp
#1430 [16:06] <kot> I can't enter in minecraft multiplayer servers
#1431 [16:06] <Rick> so i have this error Unable to update native launcher
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#1434 [16:07] <CubeTheThird> Rick, yes, and last I asked what your anti-virus and firewall software is
#1435 [16:07] <CubeTheThird> kot, what happens?
#1436 [16:07] <Mauro> I enabled it
#1437 [16:07] <Mauro> Now what?
#1438 [16:07] <TheFrustratedMinecrafter> https://paste.ubuntu.com/p/9R3VyWWPFk/
#1439 [16:07] <hlep> i get the io.netty.abstractconnection
#1440 [16:07] <hlep> how do i fix that
#1441 [16:07] <TonySky> hey. So my minecraft is funky. It won't let me join a world or server from 1.14.3 all the way to 1.10.2. Everything else before that works fine. What's the issue
#1442 [16:08] <hlep> its a private modded server
#1443 [16:08] <CubeTheThird> Mauro, next, can you open cmd ?
#1444 [16:08] <Rick> o ya i download bye fence
#1445 [16:08] <CubeTheThird> Rick, remove it
#1446 [16:08] <Rick> ok
#1447 [16:08] <Mauro> yes, I opened cmd
#1448 [16:08] <CubeTheThird> TonySky, what happens?
#1449 [16:08] <kot> if I try to enter in a server after a few seconds it told me that the server is outdated
#1450 [16:09] <CubeTheThird> TheFrustratedMinecrafter, you appear to be running a proxy
#1451 [16:09] <TonySky> Once i create/join a world, it loads me in, freezes, then crashes. It brings me back to the login page, which shows the "View crash report" Which wont work either
#1452 [16:09] <CubeTheThird> Mauro, run this command: telnet 51.81.0.66 25565
#1453 [16:09] <Rick> i removed it
#1454 [16:09] <TheFrustratedMinecrafter> uh, whats a proxy again? sounds familiar but i cant recall
#1455 [16:10] <CubeTheThird> TheFrustratedMinecrafter, the one you have is called "Trusteer". I recommend disabling/removing it
#1456 [16:10] <Mauro> its connecting
#1457 [16:10] <CubeTheThird> gah sorry I g2g
#1458 [16:10] <Mauro> error in connection
#1459 [16:11] <TonySky> hmm since the other person left can someone else help
#1460 [16:11] <Rick> hello
#1461 [16:12] <TonySky> It won't let me join a world or server from 1.14.3 all the way to 1.10.2. Everything else before that works fine. What's the issue. Once i create/join a world, it loads me in, freezes, then crashes. It brings me back to the login page, which shows the "View crash report" Which wont work either
#1462 [16:12] <Rick> i have error Unable to update native launcher
#1463 [16:14] <Rick> hello
#1464 [16:14] * TheFrustratedMinecrafter [webchat@105-228-216-152.east.dsl.telkomsa.net] has quit. (Quit: webchat.esper.net)
#1465 [16:15] <TonySky> any operators on?
#1466 [16:15] * kot [webchat@host69-50-dynamic.9-87-r.retail.telecomitalia.it] has quit. (Quit: webchat.esper.net)
#1467 [16:17] <Rick> helllo
#1468 [16:17] * kot [webchat@host69-50-dynamic.9-87-r.retail.telecomitalia.it] has joined #minecrafthelp
#1469 [16:17] <kot> I can't enter in minecraft multiplayer servers, if I try to enter in a server after a few seconds it told me that the server is outdated
#1470 [16:17] <TonySky> which version are you using
#1471 [16:18] <kot> in game it told me 1.14.4
#1472 [16:18] <Rick> i have error Unable to update native launcher plz help me
#1473 [16:18] <TonySky> 1.14.4 doesnt exist.. lol
#1474 [16:18] <kot> how can i ceck it?
#1475 [16:18] <TonySky> just check your launcher
#1476 [16:19] <TonySky> what does it say next to your play button
#1477 [16:20] <kot> 1.14.3
#1478 [16:20] <TonySky> hmm.. gimme a sec. cause im having issues with every update up to 1.10.2
#1479 [16:20] <Rick> we need Operators
#1480 [16:20] <TonySky> they're all afk
#1481 [16:21] <TonySky> kot, if it was anything before 1.14. the vsync option gets turned off. but now its 1.14, it's been removed so i got no clue
#1482 [16:21] <Rick> i dm one
#1483 [16:21] <TonySky> which one?
#1484 [16:21] <Rick> Lutzee
#1485 [16:22] * Christiane [webchat@d54C3D941.access.telenet.be] has joined #minecrafthelp
#1486 [16:22] <TonySky> is Lutzee active?
#1487 [16:22] <Rick> so have u had the error Unable to update native launcher
#1488 [16:23] <TonySky> no i can make any update possible
#1489 [16:23] <TonySky> its just when i join the game, creating a world/joining an existing one/server always crashes
#1490 [16:24] <Christiane> I needed to install my pc to factory settings. I logged on on Mincraft and now i get a message that I never had bought Minecraft.
#1491 [16:24] <Rick> we need mods
#1492 [16:24] <Rick> any mods on
#1493 [16:24] <TonySky> rick you said you were dming lutzee
#1494 [16:25] <Christiane> What do I need to do? I bought a card 1 year ago and I don't have that card any more. Can any one help me?
#1495 [16:25] <Rick> ya they no answer
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#1497 [16:26] <TonySky> Absol Andrio Espercirn Galaxy_2Alex GreyBot GreyVulpine Kealper Lord_Ralex Lutzee Mightyena Morrolan urielalis Wug
#1498 [16:26] <TonySky> Somebody that's active please come on
#1499 [16:26] <Rick> Absol Andrio any other Operators on
#1500 [16:26] * hlep [webchat@32.212.27.44] has quit. (Quit: webchat.esper.net)
#1501 [16:26] <TonySky> its stupid that they say their on yet they're idle
#1502 [16:26] <Rick> I know
#1503 [16:27] <Rick> how long have u played minecraft
#1504 [16:27] <TonySky> for a while. 10 years i think
#1505 [16:28] <Rick> wow i got it yesterday and still got no help i posted on the forums and still haven't got help on there to
#1506 [16:29] <Rick> help
#1507 [16:29] <Rick> help
#1508 [16:30] <Rick> help
#1509 [16:30] * Absol kicked Rick from #minecrafthelp (Reason: ick :Stop spamming)
#1510 [16:31] * TonyStank [webchat@195.sub-174-219-0.myvzw.com] has joined #minecrafthelp
#1511 [16:31] <TonyStank> hello
#1512 [16:31] * TonySky [webchat@c-98-224-210-177.hsd1.mi.comcast.net] has joined #minecrafthelp
#1513 [16:31] * DmgTaken [webchat@h-158-174-10-103.NA.cust.bahnhof.se] has joined #minecrafthelp
#1514 [16:31] <TonyStank> hi tony
#1515 [16:31] <TonySky> hi Tony
#1516 [16:31] <TonySky> did any of the operators come back?
#1517 [16:32] * rottenrobbo [webchat@c-73-243-27-47.hsd1.co.comcast.net] has joined #minecrafthelp
#1518 [16:32] <TonyStank> nah t
#1519 [16:32] <TonyStank> im rick btw
#1520 [16:32] <TonySky> damnit
#1521 [16:32] <TonySky> lol
#1522 [16:32] * BUD [webchat@198.217.121.101] has quit. (Quit: webchat.esper.net)
#1523 [16:32] <TonySky> brb
#1524 [16:32] <TonyStank> i got kicked for spamming lol
#1525 [16:33] <rottenrobbo> So I had an old account tied to a gmail that is no longer available so I can't recover the password and migrate the account. Am I SOL
#1526 [16:33] <TonyStank> no Admins are her RIP
#1527 [16:34] * Christiane [webchat@d54C3D941.access.telenet.be] has quit. (Quit: webchat.esper.net)
#1528 [16:36] * Christiane [webchat@d54C3D941.access.telenet.be] has joined #minecrafthelp
#1529 [16:36] <Christiane> hello
#1530 [16:36] <TonySky> hi
#1531 [16:37] <TonyStank> Absol Andrio ESpercorn Galaxy-2Alex GeryBot wug come help us
#1532 [16:38] <Christiane> I needed to reinstall my pc and now I read that I never have bought Mincraft. One year ago I bought it but I don't had the card with the code any more. Does any one know how I can get it back without paying again?
#1533 [16:38] <TonySky> you can just download it at the top
#1534 [16:39] <TonySky> next to realms is the download button. you have to be logged into the mojang site though to download
#1535 [16:39] <TonyStank> watch this
#1536 [16:39] <TonyStank> tony u here
#1537 [16:39] <TonySky> ye
#1538 [16:39] <TonyStank> f
#1539 [16:39] <TonyStank> f
#1540 [16:39] <TonyStank> ff
#1541 [16:39] <TonyStank> f
#1542 [16:39] * Absol kicked TonyStank from #minecrafthelp (Reason: onyStank :Stop spamming)
#1543 [16:40] <TonySky> ah. its a bot
#1544 [16:40] <TonySky> spam
#1545 [16:40] <TonySky> spam
#1546 [16:40] <TonySky> spam
#1547 [16:40] * Absol kicked TonySky from #minecrafthelp (Reason: onySky :Stop spamming)
#1548 [16:40] <Christiane> I don't see a button download at the top
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#1550 [16:41] * TonySkys [webchat@c-98-224-210-177.hsd1.mi.comcast.net] has joined #minecrafthelp
#1551 [16:41] <TonySkys> lol one of the multiple mods on here is a bot
#1552 [16:43] <Christiane> OK Thanks! I found the button. But now it's still saying i need to buy it again.
#1553 [16:43] <TonySkys> are you logged into the website?
#1554 [16:44] <Christiane> yes i'm logged in
#1555 [16:44] <TonySkys> i know when the merge started it caused a mess in the email system so are you sure you logged in with the correct email you used
#1556 [16:45] <Christiane> yes i'm sure
#1557 [16:45] <TonySkys> hmmm.. im not one of the mods here so all the help i can give you is what i know so gimme a sec
#1558 [16:45] <Christiane> ok
#1559 [16:47] * TwoGaminender [webchat@c-73-97-212-125.hsd1.wa.comcast.net] has joined #minecrafthelp
#1560 [16:47] <TonySkys> did you migrate your account?
#1561 [16:47] <TwoGaminender> im trying to craete one
#1562 [16:48] <Christiane> What do you mean with migrate?
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#1565 [16:48] <TonySkys> when did you buy minecraft?
#1566 [16:48] * TonyRank [webchat@104.194.25.28] has joined #minecrafthelp
#1567 [16:48] * TonyRank [webchat@104.194.25.28] has quit. (Network ban)
#1568 [16:49] <Christiane> oktober 2018 I think
#1569 [16:50] * asadaws [webchat@035-134-115-021.static.chtrptr.net] has joined #minecrafthelp
#1570 [16:50] <asadaws> help
#1571 [16:51] <asadaws> i cant connect with my friend on minecraft and we have tried to connect for weeks
#1572 [16:52] <TonySkys> hold on christiane. im trying to look.
#1573 [16:52] <Christiane> ok
#1574 [16:52] <TonySkys> cause there's a difference between the old accounts and the new and the difference is the new accounts dont have to migrate but the old ones do
#1575 [16:52] <TonySkys> cause there's a difference between the old accounts and the new and the difference is the new accounts dont have to migrate but the old ones do
#1576 [16:52] * asadaws [webchat@035-134-115-021.static.chtrptr.net] has left #minecrafthelp
#1577 [16:52] <TonySkys> https://account.mojang.com/migrate
#1578 [16:52] <TonySkys> go here christiane
#1579 [16:53] <TonySkys> try filling it out
#1580 [16:53] <TonySkys> click the log in at the top of the fill out page though
#1581 [16:53] <TonySkys> since you already have a login
#1582 [16:55] * Jeff [webchat@37-247-23-138.customers.ownit.se] has joined #minecrafthelp
#1583 [16:55] * HelpMePlease [webchat@dhcp-25-127.cable.infonet.ee] has joined #minecrafthelp
#1584 [16:56] <Jeff> My minecraft crashes entirely randomly; sometimes during startup and other times after playing for 10 minutes or so. The screen usually flashes black or white before freezing and crashing
#1585 [16:56] * ok90 [webchat@174-082-060-126.dhcp.chtrptr.net] has joined #minecrafthelp
#1586 [16:57] <HelpMePlease> Hi, i have a problem with the minecraft website. I want to login to buy minecraft but I cant. I was told to come here for help.
#1587 [16:57] * Jeff [webchat@37-247-23-138.customers.ownit.se] has quit. (Client Quit)
#1588 [16:57] <TonySkys> Currently, no mods are even on at the moment
#1589 [16:57] <TonySkys> they're all afk
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#1592 [17:01] <crashing> Hi! I was here earlier but I had to go, but I just downloaded Minecraft java and overtime I open the game it crashes, how can I fix it?
#1593 [17:02] * HelpMePlease [webchat@dhcp-25-127.cable.infonet.ee] has quit. (Quit: webchat.esper.net)
#1594 [17:04] <Christiane> I tried to fill it in but combination of e-mail and user seems to be wrong.
#1595 [17:04] <TonySkys> So you are putting in the wrong email then in which you set your account up
#1596 [17:05] <Christiane> Probably. What can I do to fix it?
#1597 [17:05] <TonySkys> Kk so Espercorn GreyVulpine Kealper Lutzee Mightyena and Wug are the only ones not away
#1598 [17:06] <TonySkys> the hell guys
#1599 [17:06] <TonySkys> um... do you have an idea of which email might've been used to create the account?
#1600 [17:07] <Christiane> christiane.bonten@delijn.be
#1601 [17:07] * wint_tell [webchat@udp084186uds.hawaiiantel.net] has joined #minecrafthelp
#1602 [17:08] <TonySkys> okay. can you still access that email though?
#1603 [17:08] <Christiane> yes
#1604 [17:08] <wint_tell> How do I pillar?
#1605 [17:08] * crashing [webchat@172-14-164-130.lightspeed.moblal.sbcglobal.net] has joined #minecrafthelp
#1606 [17:08] * crashing [webchat@172-14-164-130.lightspeed.moblal.sbcglobal.net] has quit. (Client Quit)
#1607 [17:09] <TonySkys> okay. retrieve that account and try logging in with that email
#1608 [17:11] <Christiane> okay. I'm logged on with that email
#1609 [17:11] <TonySkys> does it say you have to buy the game first
#1610 [17:11] <Christiane> yes
#1611 [17:11] <TonySkys> okay. try migrating that account to the one you recently logged in with
#1612 [17:11] <TonySkys> the one before this account
#1613 [17:13] <Christiane> I don't have used another account
#1614 [17:13] * brand9kh1 [webchat@174-23-54-127.slkc.qwest.net] has joined #minecrafthelp
#1615 [17:14] <Christiane> If I remember correctly I have only one account christiane.bonten@delijn.be and ,nick name billygarfield
#1616 [17:14] <TonySkys> umm... i dont know then
#1617 [17:14] * DocMercy1 [webchat@pool-71-105-166-136.nycmny.fios.verizon.net] has joined #minecrafthelp
#1618 [17:15] <Christiane> Do you know if any one els can help me?
#1619 [17:15] <brand9kh1> When ever i join a server it would say "io.netty.channel.abstractchannel$annotatedconnectexception connection timed out no further information" been looking it up alot and it has to do with allowing Java through firewall and i did it and it still wont let me in a server
#1620 [17:16] <DocMercy1> So, is there anyway to bring back a deleted Minecraft world? It was a world that belonged to me and my brother that was in my pc. I accidently deleted, tried all articles and nothing worked.
#1621 [17:16] <DocMercy1> I need the game back, or else my brother will kill me.
#1622 [17:16] <brand9kh1> lol
#1623 [17:17] <wint_tell> How do I get pillaring to work?
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#1625 [17:17] * brand9kh1 [webchat@174-23-54-127.slkc.qwest.net] has quit. (Client Quit)
#1626 [17:18] <TonySkys> Sorry doc. it gives you a warning before you delete a world that its gone permanently
#1627 [17:18] * ba7888b72413a16a [~ba7888b72@66.109.211.150] has quit. (Quit: WeeChat 2.5)
#1628 [17:18] <TonySkys> and im sorry christiane. but all the mods are gone for who knows why
#1629 [17:18] * ba7888b72413a16a [~ba7888b72@66.109.211.150] has joined #minecrafthelp
#1630 [17:18] <DocMercy1> So there's no way?
#1631 [17:19] <DocMercy1> Well, guess that ends Minecraft for us.
#1632 [17:21] <Christiane> Ok still many thanks!
#1633 [17:22] * PityPY [webchat@77.111.247.39] has joined #minecrafthelp
#1634 [17:22] <PityPY> hi
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#1636 [17:24] * crashing [webchat@172-14-164-130.lightspeed.moblal.sbcglobal.net] has joined #minecrafthelp
#1637 [17:25] <crashing> hi! every time I press play on Minecraft java it crashes, can someone help me fix it?
#1638 [17:26] * wint_tell [webchat@udp084186uds.hawaiiantel.net] has quit. (Quit: webchat.esper.net)
#1639 [17:26] <PityPY> i want some help with my account and the invalid username and password. i bought the game in march and tried to access the luncher but didn't work. i changed my password several time to see if that was the problem. i don't know if my pc has issues with the IP or the it's something with my account, can someone help?
#1640 [17:26] * wint_tell [webchat@udp084186uds.hawaiiantel.net] has joined #minecrafthelp
#1641 [17:28] <wint_tell> I can't pillar upwards in the demo. The tutorials say to jump and place a block beneath you, but when I try it the block doesn't place.
#1642 [17:32] * Christiane [webchat@d54C3D941.access.telenet.be] has quit. (Quit: webchat.esper.net)
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#1645 [17:33] * Mikey [webchat@23-120-52-167.lightspeed.sndgca.sbcglobal.net] has joined #minecrafthelp
#1646 [17:34] <Mikey> Hello! I have no access to my email for my Minecraft account, so I'm not able to get new security questions.
#1647 [17:38] * Jason [webchat@c-76-29-58-187.hsd1.il.comcast.net] has joined #minecrafthelp
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#1649 [17:38] <Jason> no class founf
#1650 [17:39] <Mikey> Yes
#1651 [17:39] * Mikey [webchat@23-120-52-167.lightspeed.sndgca.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#1652 [17:40] <Jason> NoClassDefFoundError: Could not initialize class
#1653 [17:40] * crashing [webchat@172-14-164-130.lightspeed.moblal.sbcglobal.net] has joined #minecrafthelp
#1654 [17:40] <Jason> is this a bigger issue going on mojang
#1655 [17:40] * Catatochip [webchat@c-67-167-249-198.hsd1.il.comcast.net] has joined #minecrafthelp
#1656 [17:40] <Catatochip> what's good
#1657 [17:41] * Jason [webchat@c-76-29-58-187.hsd1.il.comcast.net] has quit. (Client Quit)
#1658 [17:41] <Catatochip> my minecraft will not launch at all
#1659 [17:42] * crashing [webchat@172-14-164-130.lightspeed.moblal.sbcglobal.net] has quit. (Client Quit)
#1660 [17:43] <Catatochip> I even tried using a different client/launcher and puttin 5 gb of ram into the launch
#1661 [17:43] * RJ [webchat@toroon6127w-lp140-01-50-100-193-241.dsl.bell.ca] has joined #minecrafthelp
#1662 [17:43] <Catatochip> Can someone help me out here?
#1663 [17:43] <Catatochip> Can someone help me out here?
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#1667 [17:54] * Costa [webchat@h87-96-203-178.cust.a3fiber.se] has joined #minecrafthelp
#1668 [17:55] <Costa> Hi! I tried entering my old minecraft account but I had to transfer it, so I did. Now it won't let me login anywhere with either username or email. What could be the cause of this=
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#1674 [18:11] * Everb [webchat@cpe-23-241-185-202.socal.res.rr.com] has joined #minecrafthelp
#1675 [18:12] <Everb> ghe
#1676 [18:12] * Everb [webchat@cpe-23-241-185-202.socal.res.rr.com] has quit. (Client Quit)
#1677 [18:19] * crashing [webchat@172-14-164-130.lightspeed.moblal.sbcglobal.net] has joined #minecrafthelp
#1678 [18:20] <crashing> I just bought Minecraft java and I still haven't been able to play it due to the game crashing every time I press 'play' can someone help me fix this issue? I believe it is due to the .zip file not being downloaded or something
#1679 [18:25] * DarkNoddy [~mordi@ti0020a400-0893.bb.online.no] has quit. ()
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#1681 [18:28] * alanpinamar [webchat@pinamar-201-219-82-118.users.telpin.com.ar] has joined #minecrafthelp
#1682 [18:28] <alanpinamar> hello
#1683 [18:29] <alanpinamar> i need help as i signed up for minecraft eaarth closed beta and wen reedeming the code cant find the skin anythwere in the invetory of skins
#1684 [18:31] * lurch [webchat@104-184-187-132.lightspeed.brhmal.sbcglobal.net] has joined #minecrafthelp
#1685 [18:32] * john [webchat@118-92-162-76.dsl.dyn.ihug.co.nz] has joined #minecrafthelp
#1686 [18:32] <lurch> https://gyazo.com/8999c4c00028e96d970d2d9802b6f2ee
#1687 [18:32] <alanpinamar> hello
#1688 [18:32] <alanpinamar> i need help as i signed up for minecraft eaarth closed beta and wen reedeming the code cant find the skin anythwere in the invetory of skins
#1689 [18:32] * john is now known as Guest85957
#1690 [18:32] <lurch> for some reason it says "something went wrong", doesn't say what?
#1691 [18:33] <lurch> is there some way i can get help?
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#1693 [18:39] * Xeraser [webchat@151.76.121.7] has joined #minecrafthelp
#1694 [18:39] * Kacper2002B [webchat@37.228.245.56] has joined #minecrafthelp
#1695 [18:40] <Kacper2002B> Hello i would like if you guys could help me!
#1696 [18:40] <Xeraser> Hi, can anyone explain why these two blocks of obsidian randomly catch fire which doesn't spread ? https://i.imgur.com/NOcSGj3.png
#1697 [18:40] <Xeraser> It also puts itself out randomly
#1698 [18:40] * Kacper2002B [webchat@37.228.245.56] has quit. (Client Quit)
#1699 [18:41] <Xeraser> There we go https://i.imgur.com/eZBsWWS.jpg
#1700 [18:42] <JorjaAnn> Is there anything I can do to help stop getting Minecraft 1.1?(not responding)? This happens on Java versoins of minecraft and everything is up to date. It does not matter if I play vanilla or modded both do it
#1701 [18:42] * AceBun [webchat@ip68-108-44-187.lv.lv.cox.net] has joined #minecrafthelp
#1702 [18:42] <AceBun> hi
#1703 [18:42] <AceBun> any staff here?
#1704 [18:44] <AceBun> my brother just change my account name from AceBun to W1BU
#1705 [18:44] <AceBun> withou me
#1706 [18:44] <AceBun> now i want to change it back to AceBun pls help
#1707 [18:44] <AceBun> i cant wait 30days
#1708 [18:44] * Jeff [webchat@37-247-23-138.customers.ownit.se] has joined #minecrafthelp
#1709 [18:44] <Jeff> Hello?
#1710 [18:49] * Maddox [webchat@131-093-108-239.res.spectrum.com] has joined #minecrafthelp
#1711 [18:49] * R3llik911 [webchat@c-73-104-222-185.hsd1.fl.comcast.net] has joined #minecrafthelp
#1712 [18:49] <R3llik911> Hello
#1713 [18:49] <Maddox> helo
#1714 [18:49] <R3llik911> so i lost my minecraft account and i dont remember the email or password
#1715 [18:50] <R3llik911> just the username
#1716 [18:50] <R3llik911> any help?
#1717 [18:50] <AceBun> rip ur account
#1718 [18:50] <R3llik911> yeah its been years since i last played
#1719 [18:51] * Bryan [webchat@c-69-142-43-253.hsd1.nj.comcast.net] has joined #minecrafthelp
#1720 [18:51] <R3llik911> so im guessing no recovery?
#1721 [18:51] <AceBun> yes
#1722 [18:52] <R3llik911> yes on no recovery?
#1723 [18:52] <Bryan> Hi what do I do if I forget my email and cant login to my minecraft mojang account. I know my username and password just not the email
#1724 [18:52] <Maddox> so i switched from minecraft from the other one to java and i bought the java one on the same gmail and now everytime i try to download the java one it says there is in error
#1725 [18:52] * spi_dude [webchat@ip68-108-133-8.lv.lv.cox.net] has joined #minecrafthelp
#1726 [18:52] <spi_dude> hello?
#1727 [18:53] <R3llik911> Bryan im right there with you
#1728 [18:53] <R3llik911> i forgot my email and password i just remember my username
#1729 [18:53] <spi_dude> hey so i bought the java edition for pc and was wondering if i can play with my friend that is on xbox
#1730 [18:54] <Bryan> R3llik911 Yeah i mean i got the password just no email and u need the email to log in]
#1731 [18:54] <Bryan> spi_dude u have to get the bedrock edition that comes with th pc one
#1732 [18:54] <Bryan> it free with java
#1733 [18:54] <R3llik911> yeah i dont remember my email
#1734 [18:54] * wint_tell [webchat@udp084186uds.hawaiiantel.net] has quit. (Quit: webchat.esper.net)
#1735 [18:54] <spi_dude> how do i get the bedrock edition
#1736 [18:54] <R3llik911> i wish i could get some help recovering it
#1737 [18:54] <R3llik911> i wish i could get some help recovering it
#1738 [18:55] * Maddox [webchat@131-093-108-239.res.spectrum.com] has left #minecrafthelp
#1739 [18:55] <spi_dude> Bryan how do i get bedrock edition
#1740 [18:56] <Bryan> ITS ON THE WEBsite
#1741 [18:56] <Bryan> ]capps
#1742 [18:56] <Bryan> cap
#1743 [18:56] * Absol kicked Bryan from #minecrafthelp (Reason: ryan :Stop spamming)
#1744 [18:56] <spi_dude> what website
#1745 [18:57] <JorjaAnn> Is there anything I can do to help stop getting Minecraft 1.1?(not responding)? This happens on Java versoins of minecraft and everything is up to date. It does not matter if I play vanilla or modded both do it
#1746 [18:58] * Jason_ [webchat@c-76-29-58-187.hsd1.il.comcast.net] has joined #minecrafthelp
#1747 [18:58] <spi_dude> anyone know a way that i can play with my friend that is on xbox and i am on pc java edition
#1748 [19:00] <Jason_> NoClassDefFoundError: Could not initialize class --- does anybody know what this means I just downloaded on my MacBook. and happens everytime I join a world
#1749 [19:00] * Gan356 [webchat@99-22-86-43.lightspeed.cicril.sbcglobal.net] has joined #minecrafthelp
#1750 [19:01] <Gan356> Hello, my minecraft keeps crashing when I try to open the latest version
#1751 [19:01] * R3llik911 [webchat@c-73-104-222-185.hsd1.fl.comcast.net] has quit. (Quit: webchat.esper.net)
#1752 [19:01] <Gan356> hello?
#1753 [19:01] <Gan356> Is anyone there?
#1754 [19:04] <spi_dude> this thing is so slow
#1755 [19:04] <spi_dude> anyone know a way that i can play with my friend that is on xbox and i am on pc java edition
#1756 [19:04] <Xeraser> You can't.
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#1761 [19:11] <spi_dude> so i would have to get the windows 10 edition?
#1762 [19:13] <TonySky> are any mods on?
#1763 [19:15] <TonySky> hello??
#1764 [19:18] * marcel1 [webchat@154.41.164.222.starhub.net.sg] has joined #minecrafthelp
#1765 [19:18] * zebas [webchat@190.236.204.201] has joined #minecrafthelp
#1766 [19:18] <marcel1> hello
#1767 [19:18] <zebas> The game crashed whilst initializing game
#1768 [19:18] <zebas> Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL"
#1769 [19:18] <zebas> hi (:
#1770 [19:19] <marcel1> i bought minecraft in 2012, and i have an issue with the account migration part
#1771 [19:19] <zebas> It does not let me start minecraft
#1772 [19:19] * Izzi [webchat@c-73-98-145-28.hsd1.ut.comcast.net] has joined #minecrafthelp
#1773 [19:19] * marcel1 [webchat@154.41.164.222.starhub.net.sg] has quit. (Client Quit)
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#1777 [19:24] <zebas> 38/5000
#1778 [19:24] <zebas> Someone to help me with my problem?
#1779 [19:24] <zebas> Someone to help me with my problem?
#1780 [19:24] * Stygien [webchat@d66-183-144-246.bchsia.telus.net] has left #minecrafthelp
#1781 [19:24] * TonySky [webchat@c-98-224-210-177.hsd1.mi.comcast.net] has joined #minecrafthelp
#1782 [19:25] <zebas> 38/5000
#1783 [19:25] <zebas> Someone to help me with my problem?
#1784 [19:25] <TonySky> is there anyone on that can help?
#1785 [19:25] <zebas> The game crashed whilst initializing game
#1786 [19:25] <zebas> Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
#1787 [19:25] * GunqqerFriithian [~gunqqer@70.32.0.109] has joined #minecrafthelp
#1788 [19:25] * GunqqerFriithian [~gunqqer@70.32.0.109] has joined #minecrafthelp
#1789 [19:25] * GunqqerFriithian [~gunqqer@70.32.0.109] has left #minecrafthelp
#1790 [19:25] <zebas> I think not yet
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#1793 [19:33] * nick [webchat@184.170.243.163] has joined #minecrafthelp
#1794 [19:34] * nick is now known as Guest22115
#1795 [19:34] <Guest22115> hi my account seems to have been hacked, i sent an email to mojang but i wanted to make sure there wasnt a faster way to resolve this as i wanted to play with some friends tonight
#1796 [19:35] * Coop [webchat@104-190-226-78.lightspeed.rlghnc.sbcglobal.net] has joined #minecrafthelp
#1797 [19:36] <Coop> I get the following error: The process cannot access the file because it is being used by another process.
#1798 [19:36] <Coop> I
#1799 [19:36] <Coop> I've turned off my Anti-Virus
#1800 [19:36] <Coop> Ran a repair
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#1804 [19:47] <JorjaAnn> Is there anything I can do to help stop getting Minecraft 1.1?(not responding)? This happens on Java versoins of minecraft and everything is up to date. It does not matter if I play vanilla or modded both do it
#1805 [19:47] * TonySkys4 [webchat@c-98-224-210-177.hsd1.mi.comcast.net] has joined #minecrafthelp
#1806 [19:47] <TonySkys4> Hey
#1807 [19:47] * XDguishe [webchat@179.5.103.114] has joined #minecrafthelp
#1808 [19:47] <XDguishe> Hi
#1809 [19:48] <TonySkys4> I need help
#1810 [19:48] <TonySkys4> is anyone on to help
#1811 [19:49] <XDguishe> I don't receive any e mail from mojang
#1812 [19:49] <XDguishe> Can some one help me?
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#1816 [19:55] * kratoa92 [webchat@c-98-231-122-111.hsd1.fl.comcast.net] has joined #minecrafthelp
#1817 [19:57] * bass28 [webchat@184.16.167.237] has joined #minecrafthelp
#1818 [19:57] <kratoa92> Purchased minecraft back in 2012, last time i played was maybe 2015. Trying to migrate and recover everything so i can play, and it just wants me to keep buying the game. Is that null and void? Or can i actually still play with that original transaction? #minecrafthelp
#1819 [19:57] <JorjaAnn> Is there anything I can do to help stop getting Minecraft 1.1?(not responding)? This happens on Java versoins of minecraft and everything is up to date. It does not matter if I play vanilla or modded both do it
#1820 [19:58] <bass28> i have pretty much the same question of kratoa92? my account somehow got migrated to a new email not the one that i had put on file with my account
#1821 [20:04] * BOB [webchat@cpe-24-162-240-44.nc.res.rr.com] has joined #minecrafthelp
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#1823 [20:05] <BOB> I cannot connect to Realms on my xbox
#1824 [20:05] <bass28> man this chat is really quick help
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#1828 [20:14] * Burgah [webchat@d154-20-90-221.bchsia.telus.net] has joined #minecrafthelp
#1829 [20:14] <Burgah> hello
#1830 [20:14] <Burgah> i dont know how to fix Error: Could not create the Java Virtual Machine and i really need help
#1831 [20:20] * Lauren3 [webchat@cpe-98-31-62-79.columbus.res.rr.com] has joined #minecrafthelp
#1832 [20:21] <Lauren3> Good evening, I am trying to buy a realm and have tried every card we own, and it is still not processing. We know there are funds on these cards, is there an issue with your payment server at the moment?
#1833 [20:21] * Lewiiis [webchat@cpc81081-colc8-2-0-cust95.7-4.cable.virginm.net] has joined #minecrafthelp
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#1835 [20:22] <Lewiiis> hello, whenever i load up minecraft the bar almost fills, and then stops. i then wait, and it ends up crashing, and the crash reports dont open when i try and get them. any help?
#1836 [20:24] * Lewiiis [webchat@cpc81081-colc8-2-0-cust95.7-4.cable.virginm.net] has quit. (Client Quit)
#1837 [20:25] * Lewiiis [webchat@cpc81081-colc8-2-0-cust95.7-4.cable.virginm.net] has joined #minecrafthelp
#1838 [20:25] <Lewiiis> i disconnected, so if there was a reply, i didnt see it
#1839 [20:31] * SINCITY [webchat@4.15.167.197] has joined #minecrafthelp
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#1842 [20:31] <SINCITY> so i have minecraft and im trying to open in but its just a blank box
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#1845 [20:45] * Calvin1 [webchat@lagrant251-105.cstech.com] has joined #minecrafthelp
#1846 [20:47] <Calvin1> I cannot receive emails from Mojang and they arent in my spam or trash
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#1850 [20:51] <TheRathead80> Hello, I have been attempting to play the game for weeks now, tried re-installing the game entirely. including deleting the .minecraft folder uninstalling and reinstalling and to no avail, i can't get into a server, any server. i get stuck at the "loading terrain..." message.
#1851 [20:52] <TheRathead80> the game totally locks up
#1852 [20:52] <TheRathead80> trying to log in to a 1.13.1 server, launcher is up to date and everything
#1853 [20:52] * Lord_of_Life [~Lord@77.28.164.177] has joined #minecrafthelp
#1854 [20:53] * Mike1 [webchat@cpe-24-88-95-142.sc.res.rr.com] has joined #minecrafthelp
#1855 [20:55] <Mike1> I want to play minecraft java edition with my grandson in Iowa and I am in SC. We just want to play together without 100's of other players. Should I set up my own local server?
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#1859 [21:13] * martin [webchat@static-cl188134228175.unet.cz] has joined #minecrafthelp
#1860 [21:13] <martin> heya!
#1861 [21:14] <martin> im here to mention that razer synapse isnt a game enhancing software, only razer cortex is
#1862 [21:14] <martin> https://minecraftirc.net/support-articles/known-incompatible-software/
#1863 [21:14] <martin> razer synapse only changes the way your rgb on official razer accesories look
#1864 [21:16] * Matt3 [webchat@50-26-147-239.amrlcmtk02.res.dyn.suddenlink.net] has joined #minecrafthelp
#1865 [21:16] <Matt3> I was needing to know if its possible to keybind the scrollwheeldown on my mouse to "jump"?
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#1869 [21:44] <Elysian> When I try to get onto my friends realm I get kicked it comes up saying "Internal Exception: java.io.IOExpection: An existing connection was forcibly closed by the remote host" it also comes up with "connection lost" i have deleted minecraft and gotten it back and the owner of the realm has restarted the world and still keeps happening. I don't kno
#1870 [21:44] <Elysian> w what to do
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#1877 [21:56] * ch0ks [webchat@23-233-82-154.cpe.pppoe.ca] has joined #minecrafthelp
#1878 [21:56] <ch0ks> hello?
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#1883 [22:05] <Jackkn12_> I need help with my minecraft windows 10 edition. I got a copy of the windows 10 edition but I had to reformat my computer now when I try to install it back the windows store says it's no longer available :( how do I get it back? If I have to buy it again then I might as well:( even though I got it as a copy. Plz help.
#1884 [22:08] <Jackkn12_> Cause I don't know what else to do:( the only option as far as I can tell is to just buy it again. even though I have it but it won't let me install it back:(
#1885 [22:12] <Jackkn12_> If you know any other ways that I can try it would mean alot to me:)
#1886 [22:15] * Fernando [webchat@181.67.112.57] has joined #minecrafthelp
#1887 [22:18] <Fernando> I have problems with log in
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#1889 [22:18] <Fernando> i was waiting one hour
#1890 [22:18] <Fernando> and i can not log in
#1891 [22:20] <Fernando> I sent an email to Mojang, but they still do not answer me
#1892 [22:20] <Fernando> i can enter to my account of mojang
#1893 [22:21] <Fernando> but i can not enter in the Minecraft page and log in to play
#1894 [22:22] <Fernando> Sorry if i wrote bad. I am peruvian and i now a little of english
#1895 [22:22] <Fernando> please, help me
#1896 [22:22] <Fernando> if one person can contact me here is my email: fernandoabantocerna@gmail.com
#1897 [22:23] <Fernando> i would appreciate your help on this
#1898 [22:23] <Fernando> Thanks
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#1901 [22:24] <Fernando> I have to go
#1902 [22:24] <Fernando> if someone else want to help me please contact me
#1903 [22:25] <Fernando> i would appreciate your help
#1904 [22:25] <Fernando> godbye qwq
#1905 [22:26] * bob [webchat@163.105.24.136.in-addr.arpa] has joined #minecrafthelp
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#1907 [22:27] <bob> I redeemed a code for my secondary account but i forgot the credentials to it
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#1909 [22:28] * DGamerPlays [webchat@b18eadb7.virtua.com.br] has joined #minecrafthelp
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#1912 [22:29] <DGamerPlays> i need to resolve a problem,when i migrate my account adress,request my birthday and apparently its wrong.i don't know why and how to change this situation
#1913 [22:41] * bob [webchat@163.105.24.136.in-addr.arpa] has quit. (Quit: webchat.esper.net)
#1914 [22:49] <JorjaAnn> Is there anything I can do to help stop getting Minecraft 1.1?(not responding)? This happens on Java versoins of minecraft and everything is up to date. It does not matter if I play vanilla or modded both do it
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#1917 [22:52] <TommyTsunami> Hi, my minecraft keeps crashing on startup.
#1918 [22:52] <TommyTsunami> Ive installed and uninstalled multiple times
#1919 [22:52] <H> Minecraft Java keeps crashing on start up
#1920 [22:52] * H is now known as Guest60741
#1921 [22:53] <TommyTsunami> yes
#1922 [22:53] <Guest60741> any way to fix it?
#1923 [22:54] <TommyTsunami> i don't know that's why I'm here
#1924 [22:54] <TommyTsunami> i've tried everything i feel like
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#1927 [22:56] * TommyTsunami [webchat@ool-4a581943.dyn.optonline.net] has quit. (Client Quit)
#1928 [22:57] <yoneedhelp> how to fix minecraft, it says the game is crashed and it also says that they think the game might be modded but i didnt download any mods. it says the driver does not support OpenGL.
#1929 [22:58] * H [webchat@99-10-233-22.lightspeed.hstntx.sbcglobal.net] has joined #minecrafthelp
#1930 [22:58] <yoneedhelp> can someone help?
#1931 [22:58] * H is now known as Guest50191
#1932 [22:59] <Guest50191> I'm having trouble launching Minecraft Java can anyone help?
#1933 [23:00] * Tommy [webchat@ool-4a581943.dyn.optonline.net] has joined #minecrafthelp
#1934 [23:01] <Tommy> my minecraft java crashes on startup
#1935 [23:02] <yoneedhelp> how to fix minecraft, it says the game is crashed and it also says that they think the game might be modded but i didnt download any mods. it says the driver does not support OpenGL.
#1936 [23:04] * Scav [webchat@h68.189.45.173.cable.haefele.htva.net] has joined #minecrafthelp
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#1940 [23:09] <Scav> Its been 4 days since I tried to contact support and my account login is being throttled is there anyway to know when they will respond?
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#1942 [23:10] <Rainbow_Skys> Im in 1.14.3 and it wont launch. It gets stuck on the mojang load page
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#1946 [23:18] * morris [webchat@70-36-55-52.dyn.novuscom.net] has joined #minecrafthelp
#1947 [23:18] <morris> everytime i try to install minecraft it says runtime environment error
#1948 [23:26] * Beetlebailey [webchat@99-10-233-22.lightspeed.hstntx.sbcglobal.net] has joined #minecrafthelp
#1949 [23:26] <Beetlebailey> I need help every time I try to start up Java it keeps crashing I've been trying to play for a week someone please help
#1950 [23:28] <morris> Beetlebailey same
#1951 [23:28] <morris> does it say runtime environment error beetlebailey?
#1952 [23:29] <Beetlebailey> no, it just get to the mojang loading screen and then stops responding, I've tried everything in the reddits.
#1953 [23:30] <morris> ur farther than me
#1954 [23:30] <morris> i cant even install minecraft
#1955 [23:30] <morris> i havent played in 4 days and every day since it broke i've gone here until someone answered me...
#1956 [23:30] <morris> no one ever answered me
#1957 [23:30] <morris> i came here a year ago and got help immediately idk wtf is going on now
#1958 [23:32] <Beetlebailey> well.....that's great
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#1960 [23:32] * morris [webchat@70-36-55-52.dyn.novuscom.net] has joined #minecrafthelp
#1961 [23:33] * BenMcCready [webchat@213.67.198.146.dyn.plus.net] has joined #minecrafthelp
#1962 [23:33] <BenMcCready> hello?
#1963 [23:34] <BenMcCready> if anyone can help me i bpught a minecoin gift card and redeemed it but the coins havent gone into my account
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#1966 [23:37] <Pitbull_Gotti> Hello I can't Install Minecraft into the C Drive because it say's it's not a local hard drive
#1967 [23:38] * TonyHasNiceHouse [webchat@ip68-13-207-109.hr.hr.cox.net] has joined #minecrafthelp
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#1969 [23:42] <TonyHasNiceHouse> Hey for a quite a while I've had an issue when playing on a realms servers. Its very random however I constantly crash, with the error stating "Internal exception: java.io.ioException: An existing connection was forcebly closed by the remore host
#1970 [23:44] <TonyHasNiceHouse> forcibly** These crashes are independent of how many people are online, or what I'm doing in game. I have plenty of RAM allocated to the game and my internet connection is fast enough so I'm not quite sure of the problem.
#1971 [23:47] * dk18 [webchat@kntaon1617w-grc-01-76-69-8-21.dsl.bell.ca] has joined #minecrafthelp
#1972 [23:47] * ben [webchat@cpe-101-188-147-128.vb03.vic.asp.telstra.net] has joined #minecrafthelp
#1973 [23:47] <dk18> hello
#1974 [23:47] <ben> hello
#1975 [23:47] <dk18> are you a volunteer
#1976 [23:48] * ben is now known as Guest10886
#1977 [23:48] <Guest10886> no i need help
#1978 [23:48] <dk18> i need help too.
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#1980 [23:48] <Pitbull_Gotti> This is taking years
#1981 [23:48] <Guest10886> yeah
#1982 [23:49] <Guest10886> I just need help with logging into my account
#1983 [23:49] <TonyHasNiceHouse> This is not where you should be then
#1984 [23:49] <TonyHasNiceHouse> You need to contact Mojang support
#1985 [23:49] <Guest10886> i have
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#1987 [23:53] <Pitbull_Gotti> what about me I can't install because it says that I need to install it in a local hard drive but I'm trying to install it in the C drive
#1988 [23:55] * Oregon [webchat@65.182.249.141] has joined #minecrafthelp
#1989 [23:55] <Oregon> Hello
#1990 [23:56] <Oregon> Anybody online? I could use a little assistance
#1991 [23:56] * fsfe [webchat@otwaon0150w-lp130-01-142-112-213-181.dsl.bell.ca] has joined #minecrafthelp
#1992 [23:56] <fsfe> hello
#1993 [23:56] <fsfe> i need help
#1994 [23:57] <morris> where did the mods go...
#1995 [23:57] <morris> last year i was here and it was so active a mod hasn't been here in days now wtf
#1996 [23:58] <fsfe> k
#1997 [23:58] <Oregon> So once upon a time around 2 years ago I had an issue with running my game beyond the main menu, and discovered that it was a result of my computer being incapable of running vbos. However, I can't seem to find where that is after my most recent update. Anybody know where it is so I can turn it off? If it is not an option anymore then I have a diff
#1998 [23:58] <Oregon> erent issue, unfortunately.