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#6 [00:26] <rodge> The game crashed whilst mouseclicked event handler
#7 [00:26] <rodge> Error: java.lang.IllegalStateException: failed to create a child event loop
#8 [00:26] <Hamine28> I bought minecraft on g2a and used the code and got a email saying the code has been successful but the “placing order” was taking ages so it crashed and I refreshed page and the put the code back in and it says it’s been used
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#10 [00:29] <OiJeffrey> hello, I have a realms, and for somes unknown reasons when i connect into my realm my internet crash for a few minutes, then it comes back later. as soon as i get back into my realms it does the same thing. Last time it did this, i wasn't he owner of the realm, so the owner just had to kick me then re invite me again in order to fix the problem. bu
#11 [00:29] <OiJeffrey> t this time i am the owner so i can't kick myself out. how do i fix this? (it only happens to me, it dosent makes my friend's game crash even when they're on the same server as me) I already tried veryfining my internet conection, using a cable, close my realm, switch map and it still don't fix it.
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#19 [01:46] * yoong [webchat@ip72-193-208-94.lv.lv.cox.net] has joined #minecrafthelp
#20 [01:46] <yoong> so for the past week ive been trying to log in on my laptop and it says invalid ive waited a couple days to try again and it still doesnt work
#21 [01:47] * JellieBean5 [webchat@cpe-110-150-38-143.nb08.nsw.asp.telstra.net] has joined #minecrafthelp
#22 [01:47] <yoong> its on the minecraft launcher too??
#23 [01:48] <JellieBean5> I am getting error messages when trying to connect via multiplayer to my brothers server
#24 [01:49] <JellieBean5> can someone tell me what I need to do to connect to multiplayer server
#25 [01:49] <JellieBean5> on the same IP address
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#29 [01:54] <mike7> I cant login on the minecraft.net website on my pc but I can login it on my phone
#30 [01:54] <mike7> pls help
#31 [01:59] * itsaydoss [webchat@193-115-113-47.tpgi.com.au] has joined #minecrafthelp
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#33 [02:01] <itsaydoss> I am having trouble signing in to my account after logging out, I tried to login with my account password that it was originally, still come up with a failure message "invalid username and password". So I then changed my password, which was thought to fix it, although it still did the same thing. I fell asleep and woke up today tried to sign in and
#34 [02:01] <itsaydoss> it was still not able to be logged into.
#35 [02:03] <itsaydoss> I am wondering why I can not sign in? I've been signed in for 3 months after coming back to Minecraft. after logging out was not able to sign back in. I can still sign on the mojang site as well
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#40 [02:16] <cysticpage> I got Minecraft in 2011 and used my moms email to create the account and when I click forgot password it does not send an email, anyone know how to fix this?
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#46 [02:27] <casey> a world that means a lot to me got randomly deleted for minecraft windows 10
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#48 [02:32] <Greymagic27> ??> itsaydoss tools/hjt
#49 [02:32] <Mightyena> itsaydoss: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#50 [02:32] <Mightyena> itsaydoss: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#51 [02:42] * Camo [webchat@cpe-76-177-150-29.natcky.res.rr.com] has joined #minecrafthelp
#52 [02:42] * Taq [webchat@ua-83-226-104-238.bbcust.telenor.se] has joined #minecrafthelp
#53 [02:43] <Camo> hello im having a problem with my minecraft game crashing at launcher
#54 [02:43] * Taq [webchat@ua-83-226-104-238.bbcust.telenor.se] has quit. (Client Quit)
#55 [02:43] <Greymagic27> ??> Camo launcher/log
#56 [02:43] <Mightyena> Camo: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#57 [02:44] <Camo> alredy have that
#58 [02:44] <Camo> https://paste.ubuntu.com/p/v4TfP3BhHn/
#59 [02:45] <Greymagic27> Camo, That's a dxdiag, not the launcher log which I asked for :P
#60 [02:46] <Camo> sorry im new to pc
#61 [02:47] * ediz [webchat@58.178.204.88] has joined #minecrafthelp
#62 [02:47] <ediz> i have purchased wrong version of minecraft. java version instead of windows what can i do
#63 [02:47] * steve [webchat@103.217.166.29] has joined #minecrafthelp
#64 [02:48] <Greymagic27> ??> ediz account/refund
#65 [02:48] <Mightyena> ediz: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#66 [02:48] <ediz> how long does it take
#67 [02:48] <steve> game crash when clicking single player or multiplayer
#68 [02:49] <ediz> how long will refund take
#69 [02:49] <Greymagic27> ediz, Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: https://help.mojang.com/customer/portal/articles/359446
#70 [02:49] <Greymagic27> ??> steve launcher/log
#71 [02:49] <Mightyena> steve: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#72 [02:49] <ediz> can i change minecraft java version to windows and pay extra
#73 [02:50] <Greymagic27> ediz, You can't 'change' versions but mojang will offer a refund meaning you can go ahead and buy bedrock edition
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#76 [02:54] <steve> game crashing when clicking on single player or multi
#77 [02:55] <Camo> game freezes when loading at the mojang screen, task manager says java se binary not responding
#78 [02:56] <steve> ?
#79 [02:57] * yungdunc [webchat@50-37-98-235.mscw.id.frontiernet.net] has joined #minecrafthelp
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#82 [02:58] <yungdunc> I cannot figure the answers to my security questions and i made the account in 2011 when i was 8 yrs. old and the account is under my fathers email who passed away i have no access to the email therefore i cannot reset security questions please help!
#83 [02:59] <Greymagic27> ??> Camo av/adwcleaner
#84 [02:59] <Mightyena> Camo: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#85 [02:59] <Mightyena> Camo: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#86 [02:59] <Greymagic27> ??> steve launcher/log
#87 [02:59] <Mightyena> steve: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#88 [02:59] <Greymagic27> ??> yungdunc account/missing-email
#89 [02:59] <Greymagic27> ??> yungdunc account/email-missing
#90 [02:59] <Mightyena> yungdunc: If you are not getting emails from Mojang, please read this article for common reasons for that: https://help.mojang.com/customer/portal/articles/542001-cannot-get-mojang-system-emails
#91 [02:59] <Mightyena> yungdunc: Please be aware that emails can take up to two hours to arrive. Some ISP email providers like AOL, Comcast, Gmx and General-purpose email providers like Hotmail have known issues with dropping Mojang emails. If you use one of those, use another provider like Gmail.
#92 [02:59] <Mightyena> yungdunc: If none of this helps, you may need to contact Mojang. If you do, make sure you receive a confirmation email after sending an account support request.
#93 [02:59] * Marzenia [~marzenia@cuddles.missmarzenia.com] has joined #minecrafthelp
#94 [02:59] <steve> https://paste.ubuntu.com/p/5Cj46kMtfv/
#95 [02:59] <Greymagic27> ??> steve win/dxdiag
#96 [02:59] <Mightyena> steve: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#97 [03:01] <yungdunc> i do not have any access to the email which my account is under it was my late fathers email i need to either change the email my account is under or change my security questions
#98 [03:01] * theatregeoff [webchat@h194.natout.aau.dk] has joined #minecrafthelp
#99 [03:01] <theatregeoff> hi
#100 [03:01] <Greymagic27> ??> yungdunc account/send-email
#101 [03:01] <Mightyena> yungdunc: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#102 [03:01] <Mightyena> yungdunc: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#103 [03:01] <Greymagic27> theatregeoff, Hey. How can we help?
#104 [03:02] <theatregeoff> hi, i have tried over the weekend to login to minecraft without success
#105 [03:02] <Greymagic27> ??> theatregeoff tools/hjt
#106 [03:02] <Mightyena> theatregeoff: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#107 [03:02] <Mightyena> theatregeoff: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#108 [03:02] <theatregeoff> i tried purchasing a new game but that didnt work either
#109 [03:02] <steve> https://paste.ubuntu.com/p/xf48NcNXDj/
#110 [03:02] <steve> there we go
#111 [03:03] <itsaydoss> Hijackthis is not working properly
#112 [03:03] <theatregeoff> it's like the minecraft website wont respond through the new account and the old one i might just have forgotten the password/username - its the java version of the game
#113 [03:03] <itsaydoss> Says it is open but it is not
#114 [03:03] <Greymagic27> itsaydoss, Go into task manager. Click 'more details'
#115 [03:04] <Greymagic27> Then go to the 'details' tab and find hijackthis.exe
#116 [03:04] <Greymagic27> Finally, click end task
#117 [03:04] <Greymagic27> theatregeoff, Follow the steps I sent above for 'hijackthis'
#118 [03:05] <steve> https://paste.ubuntu.com/p/xf48NcNXDj/
#119 [03:06] <Greymagic27> steve, One second
#120 [03:06] <theatregeoff> https://paste.ubuntu.com/p/3JbzMN9yjN/
#121 [03:06] <steve> ok
#122 [03:06] <Greymagic27> ??> steve oem/dell/service-tag
#123 [03:06] <Mightyena> steve: You can find your Service Tag here: https://www.dell.com/support/contents/us/en/19/category/Product-Support/Self-support-Knowledgebase/locate-service-tag
#124 [03:06] <itsaydoss> https://paste.ubuntu.com/p/RrpBtYPDcr/
#125 [03:06] <Greymagic27> Whilst you're doing that, download the windows 10 64 bit driver here: https://www.amd.com/en/support/graphics/amd-radeon-r7-series/amd-radeon-r7-400-series/amd-radeon-r7-m445 steve
#126 [03:07] <Greymagic27> ??> itsaydoss win/hosts/edit
#127 [03:07] <Mightyena> itsaydoss: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#128 [03:07] <Mightyena> itsaydoss: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#129 [03:07] <Greymagic27> Remove any entry containing the word mojang - Save the file by pressing CTRL+S then change your minecraft password
#130 [03:07] <Greymagic27> theatregeoff, Follow those steps as well ^
#131 [03:07] * Camo [webchat@cpe-76-177-150-29.natcky.res.rr.com] has joined #minecrafthelp
#132 [03:07] <theatregeoff> which steps?
#133 [03:07] <Camo> ok im back, cleaned computer and restarted
#134 [03:08] <Greymagic27> ??> theatregeoff win/hosts/edit
#135 [03:08] <Mightyena> theatregeoff: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#136 [03:08] <Mightyena> theatregeoff: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#137 [03:08] <Greymagic27> theatregeoff, Remove any entry containing the word mojang - Save the file by pressing CTRL+S then change your minecraft password
#138 [03:08] <Greymagic27> Camo, Great. Try minecraft now
#139 [03:08] <Camo> ok
#140 [03:08] <steve> service tag 7G63K22
#141 [03:08] <itsaydoss> done, What do I do with that notepad file?
#142 [03:09] * Will [webchat@122-57-9-34-adsl.sparkbb.co.nz] has joined #minecrafthelp
#143 [03:10] <itsaydoss> So it has like an ip then authserver.mojang.com
#144 [03:10] <Greymagic27> Remove both lines containing that
#145 [03:10] <Greymagic27> steve, Download the windows 10 64 bit driver here: https://www.amd.com/en/support/graphics/amd-radeon-r7-series/amd-radeon-r7-400-series/amd-radeon-r7-m445 steve
#146 [03:10] <Will> Hi, I can't seem to be able to log in to my minecraft account. I found the account it is linked to but every time i try to reset my password i never get an email.
#147 [03:10] <itsaydoss> Then where do I go to change the password Greymagic27
#148 [03:11] <Greymagic27> itsaydoss, https://account.mojang.com/changeemail/request
#149 [03:11] <itsaydoss> just the site aight
#150 [03:11] <Greymagic27> ??> Will tools/hjt
#151 [03:11] <Mightyena> Will: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#152 [03:11] <Mightyena> Will: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#153 [03:11] <Camo> yall are amazing, thanks it works now. :)
#154 [03:11] <Greymagic27> No problem :) Enjoy playing!
#155 [03:11] <itsaydoss> changed my email
#156 [03:11] <Camo> thank you very much
#157 [03:11] <itsaydoss> request denied though
#158 [03:11] <Greymagic27> steve, Once you've installed the AMD driver I linked above please install this Dell driver: https://downloads.dell.com/FOLDER04710778M/2/AMD-Radeon-R5-M240-R7-M445-440-265-270-Driver_NMY9R_WIN_17.400.2011_A04.EXE
#159 [03:11] <steve> nearly done installing
#160 [03:12] <Greymagic27> itsaydoss, One moment
#161 [03:12] <itsaydoss> all goods
#162 [03:12] * Camo [webchat@cpe-76-177-150-29.natcky.res.rr.com] has quit. (Client Quit)
#163 [03:12] <Will> what on earth
#164 [03:12] <Greymagic27> Will, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information.
#165 [03:13] <theatregeoff> so i did those steps and now it says my password is wrong, but atleast it reacted
#166 [03:13] <itsaydoss> Was I meant to go change my password, or my email?
#167 [03:13] * Will [webchat@122-57-9-34-adsl.sparkbb.co.nz] has quit. (Client Quit)
#168 [03:13] <Greymagic27> itsaydoss, Password
#169 [03:13] <itsaydoss> you sent me to change my email is all
#170 [03:13] <Greymagic27> theatregeoff, You need to change your password
#171 [03:13] <theatregeoff> i did
#172 [03:13] <Greymagic27> ??> theatregeoff account/reset-password
#173 [03:13] <Mightyena> theatregeoff: If you need to reset your password, head to https://account.mojang.com/password. You will receive an email with password reset instructions inside.
#174 [03:13] <Mightyena> theatregeoff: If you use minecraft.net accounts (you use your username to log in), the account now must be migrated first.
#175 [03:14] <Greymagic27> theatregeoff, In that case send a new HJT log
#176 [03:14] <Greymagic27> itsaydoss, Ah so I did. I must have grabbed the wrong link
#177 [03:14] <itsaydoss> All goods, changing password now
#178 [03:14] <itsaydoss> But I changed it twice yesterday is all
#179 [03:15] <itsaydoss> Did nothing
#180 [03:15] <Greymagic27> itsaydoss, If you hadn't removed those entries MCLeaks would have stolen your new password. Now, with the entries gone, once you change your password it won't be stolen
#181 [03:16] <itsaydoss> I thought it was something to do with MCLeaks
#182 [03:16] <itsaydoss> My mate signed in with it
#183 [03:16] <itsaydoss> -_-
#184 [03:16] <itsaydoss> Trying to sign in now with the new password
#185 [03:17] <itsaydoss> OMG thank you so much
#186 [03:17] <itsaydoss> thought I was gonna lose my account for good
#187 [03:17] <Greymagic27> itsaydoss, No problem! Don't use MCLeaks again, otherwise your account may be suspended forever
#188 [03:17] <itsaydoss> Thank you for the help Greymagic27
#189 [03:17] <itsaydoss> I will not for sure
#190 [03:19] * itsaydoss [webchat@193-115-113-47.tpgi.com.au] has quit. (Quit: webchat.esper.net)
#191 [03:21] * wtf_ikr [webchat@80.89.189.82] has joined #minecrafthelp
#192 [03:21] <theatregeoff> you guys are wizards
#193 [03:21] <theatregeoff> it works now
#194 [03:21] <theatregeoff> thanks
#195 [03:21] <wtf_ikr> hi, my account was hacked and i want to recover with the transaction ID, where can i do that?
#196 [03:24] <steve> all done
#197 [03:24] <steve> what now
#198 [03:30] * wtf_ikr [webchat@80.89.189.82] has quit. (Quit: webchat.esper.net)
#199 [03:38] * Random_Minecrafter [webchat@180.190.171.11] has joined #minecrafthelp
#200 [03:39] <Random_Minecrafter> Hey Can Someone Help Me With My Problem?
#201 [03:39] <Random_Minecrafter> Anybody?
#202 [03:42] * Random_Minecrafter [webchat@180.190.171.11] has quit. (Client Quit)
#203 [03:53] * Atomz [webchat@92.98.165.109] has joined #minecrafthelp
#204 [03:53] <Atomz> hi
#205 [03:53] <Atomz> my account will not login the minecraft launcher
#206 [03:54] <Atomz> it says invalid login but the same login and password work on minecraft.net
#207 [03:54] <Atomz> i have been trying for a week to no avail
#208 [03:54] <Atomz> please help
#209 [03:55] <steve> finished installing
#210 [03:55] * Ahmad [webchat@94.204.237.233] has joined #minecrafthelp
#211 [03:56] <Ahmad> Hey there
#212 [03:56] <Ahmad> I need help regarding purchasing a new account
#213 [03:57] * Campbell [webchat@cpe-124-188-19-188.lfui-cr-001.lon.vic.bigpond.net.au] has joined #minecrafthelp
#214 [03:58] <Campbell> Hello, I was wondering if I get Minecraft: Java Edition with the purchase of Windows 10 Edition
#215 [03:59] <Ahmad> Is vat included in the price shown on website?
#216 [03:59] <Campbell> Example, there is some sort of way for me to redeem Java Edition because I have already bought the game
#217 [04:00] <Campbell> vat?
#218 [04:00] <Ahmad> Like the government charges 5%vat on purchasing including online purchases like amazon
#219 [04:00] <Campbell> Oh ok
#220 [04:00] <Campbell> No I don't think so
#221 [04:00] <Ahmad> and on the website the final price is 26.95$ i think
#222 [04:01] <Ahmad> will i be charged an extra 5%
#223 [04:01] <Campbell> I bought the Windows 10 Edition from the Microsoft store and I now want to know if I get Java with it
#224 [04:02] <Campbell> Or if there is some way of redeeming it
#225 [04:02] <Atomz> please help
#226 [04:02] <Ahmad> try downloading the launcher from the website and see if the same account works
#227 [04:02] <Campbell> OK
#228 [04:03] <Campbell> No it says I have to buy it
#229 [04:03] <Ahmad> thats unlucky i guess
#230 [04:03] <Campbell> :(
#231 [04:04] <Atomz> yo
#232 [04:04] <Campbell> Guess i will just have to refund the Windows edition and put the money towards Java edition instead
#233 [04:04] <Ahmad> can you?
#234 [04:05] * ZGoatku [webchat@c-71-237-15-11.hsd1.co.comcast.net] has joined #minecrafthelp
#235 [04:05] <Atomz> hello
#236 [04:05] <Campbell> Yes i believe there is a way of refunding it
#237 [04:05] <Ahmad> whats up atmoz
#238 [04:05] <Atomz> hi
#239 [04:05] <Ahmad> do not wait for someone to help you just ask your question
#240 [04:06] <Atomz> k
#241 [04:06] <Atomz> it says login faild/invalid
#242 [04:06] <Atomz> ive been trying for a week now
#243 [04:06] <Ahmad> doesnt it shows a reason?
#244 [04:06] <Atomz> i have reset it multiple times but still wont work
#245 [04:06] <Atomz> no reason
#246 [04:07] <Atomz> just login onvalid
#247 [04:07] <Atomz> invalid
#248 [04:07] <Ahmad> on the website on the launcher?
#249 [04:07] <Atomz> launcher
#250 [04:07] <Atomz> on the website my login works
#251 [04:07] <Ahmad> did u buy the game?
#252 [04:07] <Ahmad> or did u just create an account
#253 [04:07] <Atomz> yes
#254 [04:08] <Atomz> i bought it i have a transaction id
#255 [04:08] <Atomz> too
#256 [04:08] <Ahmad> was it working before?
#257 [04:08] <Atomz> yes
#258 [04:08] <ZGoatku> Hey, I have a problem with logging into my minecraft account on this computer. I just recently purchased minecraft and created an account to go along with it, and I was able to use my phone to log in and do this, but whenever I try logging into my account through minecraft.net, the login button does absolutely nothing. Additionally, when I try logg
#259 [04:08] <ZGoatku> ing in on the actual launcher, it gives me the 'incorrect username or password' error when I know that can't be possible, as I've already tried changing , multiple times
#260 [04:08] <ZGoatku> changing my password*
#261 [04:08] <Atomz> same problem bro
#262 [04:09] <Atomz> Ahmad is there a solution to this
#263 [04:10] <Ahmad> i dont have enough knowledge to answer you right now because i dont have the game my self, but i think loggin on the website is different from logging in the launcher it self
#264 [04:10] <Ahmad> make sure you are using the right details
#265 [04:10] <Atomz> k
#266 [04:10] <Atomz> thanks alot
#267 [04:10] <Ahmad> np
#268 [04:10] <ZGoatku> It's so bizarre that it allows me to log in on my phone but not my computer, despite the fact that I use the same login credentials
#269 [04:10] <Atomz> same bro
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#271 [04:12] * Ahmad [webchat@94.204.237.233] has quit. (Quit: webchat.esper.net)
#272 [04:12] <Atomz> anyone here
#273 [04:12] <Atomz> steve
#274 [04:13] <Atomz> Absol
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#276 [04:20] * steve [webchat@103.217.166.29] has quit. (Quit: webchat.esper.net)
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#280 [04:29] * langkid1 [~langkid1@2604:180:0:ce:5f69:7263::] has joined #minecrafthelp
#281 [04:30] <Krma182> A few hours ago I mistakenly bought the Windows 10 version of the game. I use the Java version for being a technical version. Can i change my minecraft edition?
#282 [04:31] * Keirah [webchat@host-84-13-223-148.opaltelecom.net] has joined #minecrafthelp
#283 [04:33] <Keirah> hello, a couple of years ago I bought Minecraft, even after knowing my username and thinking I have an idea of my password, I cannot log in. the account I created (I think in 2013) is no longer linked to any of the emails. I know my username
#284 [04:36] <Keirah> can you help me?
#285 [04:44] * Falbara [webchat@dslb-002-202-073-246.002.202.pools.vodafone-ip.de] has joined #minecrafthelp
#286 [04:47] <Falbara> Hello, I have a problem. I have an old minecraft-account with a Username. I still have that name and my password and would like to transfer it to a new minecraft-account with an email-adress. The problem is, that I don´t have access to that old mailadress, that I used to buy minecraft about 7 or 8 years ago. What can I do?
#287 [04:54] * Keirah [webchat@host-84-13-223-148.opaltelecom.net] has quit. (Quit: webchat.esper.net)
#288 [05:01] * beatrizferreira [webchat@a89-153-239-126.cpe.netcabo.pt] has joined #minecrafthelp
#289 [05:01] <beatrizferreira> Hello
#290 [05:03] * nick2 [webchat@athedsl-4388997.home.otenet.gr] has joined #minecrafthelp
#291 [05:03] <nick2> i cant buy minecraft with paysafe
#292 [05:04] * nick2 [webchat@athedsl-4388997.home.otenet.gr] has quit. (Client Quit)
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#296 [05:20] * NotSzymiQ [webchat@user-5-173-128-75.play-internet.pl] has joined #minecrafthelp
#297 [05:20] <NotSzymiQ> hi i have
#298 [05:20] <NotSzymiQ> hi i have problem
#299 [05:29] * NotSzymiQ [webchat@user-5-173-128-75.play-internet.pl] has quit. (Quit: webchat.esper.net)
#300 [06:02] * sober [webchat@pppgint-244-73-173.b-online.gr] has joined #minecrafthelp
#301 [06:03] <sober> hi
#302 [06:04] <sober> anyone
#303 [06:04] * DigiBeawr [webchat@180.190.43.203] has joined #minecrafthelp
#304 [06:05] <DigiBeawr> Hey so uhhh
#305 [06:05] * orville1000 [webchat@176.22.117.57] has joined #minecrafthelp
#306 [06:05] <DigiBeawr> need help
#307 [06:05] <sober> ye
#308 [06:05] <DigiBeawr> with Server ram allocation cus the bat files and cmd commands sure as hell didnt help
#309 [06:05] <sober> ?
#310 [06:05] <DigiBeawr> Server stuck in 1024Mb allocation
#311 [06:06] <sober> ?!
#312 [06:06] <DigiBeawr> I cant increase the RAM allocation to my Minecraft server
#313 [06:06] <DigiBeawr> Ive tried everything
#314 [06:07] <orville1000> I need help. I could not connect to minecraft launcher so i logged out and tried to log back in but my details are wrong? I use copy pasted details so i dont know what is happening and i need help.
#315 [06:07] <DigiBeawr> Yo Absol
#316 [06:07] <DigiBeawr> Andrio\
#317 [06:07] <DigiBeawr> Andrio
#318 [06:07] <DigiBeawr> Andrio
#319 [06:07] * sober [webchat@pppgint-244-73-173.b-online.gr] has left #minecrafthelp
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#321 [06:10] * Dan [webchat@dynamic-198-105-227-240.snl.tcw.co] has joined #minecrafthelp
#322 [06:10] <Dan> Hello there, anyone on able to help me out?
#323 [06:26] * wtf_ikr [webchat@80.89.189.82] has joined #minecrafthelp
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#327 [06:46] <RPJ> Hello, one of my mates set up a minecraft survival world and we have been playing for a while. the guy who set it up goes to work just as we finish. we cant play without him setting it up so is there a way to transfer hosts?
#328 [07:11] * tench [webchat@121-75-59-74.dyn.vf.net.nz] has joined #minecrafthelp
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#331 [07:26] <Greymagic27> Dan, Hey. What's the issue?
#332 [07:29] * Nikolas [webchat@athedsl-167308.home.otenet.gr] has joined #minecrafthelp
#333 [07:29] <Nikolas> Hello
#334 [07:30] <Greymagic27> Nikolas, Hey. What's the issue?
#335 [07:30] <Nikolas> I need help opening my server...I just want to play with 2 friends of mine vanilla,i watched many videos but i cant get it right...Im the only one who can join the server,..
#336 [07:30] <Greymagic27> Nikolas, Have you port forwarded the server?
#337 [07:31] <Nikolas> yes,I guess...but im not that experienced as far as port forward is concerned...if you want,I can send u a screen on discord
#338 [07:31] <Greymagic27> Nikolas, Could you DM me the IP? I'd like to attempt to ping the server. /msg Greymagic27
#339 [07:33] * Techno [webchat@c-76-110-114-21.hsd1.fl.comcast.net] has joined #minecrafthelp
#340 [07:33] <Techno> So
#341 [07:34] <Greymagic27> Techno, Hello
#342 [07:34] <Techno> I changed my name like 2 months ago because I started playing minecraft again because I had to take a break because of family issues and I thought my name (GoKysLmfao) was inappropriate and it is saying that I need to wait another month again. I need help because I got banned on one of the servers that I spend my time on
#343 [07:35] <Greymagic27> ??> Techno mp/bans
#344 [07:35] <Mightyena> Techno: #minecrafthelp is not in charge of anyone's Minecraft servers. All servers are privately run. We cannot get you unbanned if you have been banned from a server.
#345 [07:35] <Mightyena> Techno: Contact the server's administrator if you are banned from a server and wish to no longer be.
#346 [07:35] <Techno> I cant until I can change my name to something else but when I went to change my name it said I needed to wait another month.
#347 [07:35] <Greymagic27> Nikolas, I've just attempted to ping the server and it keeps popping up with a timeout error. Could you double check that you've port forwarded it correctly? 85.75.197.42
#348 [07:36] <Greymagic27> Nikolas, https://minecraft.gamepedia.com/Tutorials/Setting_up_a_server#Port_forwarding *
#349 [07:36] <Techno> I cant until I can change my name to something else but when I went to change my name it said I needed to wait another month.
#350 [07:36] <Techno> I cant get unbanned until I am allowed to change my name
#351 [07:36] <Greymagic27> Techno, I can see your messages. You will need to wait the month
#352 [07:36] <Techno> But I changed it like 2 months ago
#353 [07:37] <Nikolas> ok ill try,ill msg here as soon as i finish thanks for helping me!!
#354 [07:37] <Techno> that makes no sense
#355 [07:37] <Greymagic27> Nikolas, No problem :)
#356 [07:37] <Greymagic27> Techno, If you have the issue after a months time email mojang
#357 [07:37] <Techno> I did I'm just waiting on their reply but I thought I could get help from you
#358 [07:38] <Techno> How long do you think it is going to take for them to email me back?
#359 [07:38] <Greymagic27> Techno, Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: https://help.mojang.com/customer/portal/articles/359446
#360 [07:38] <Techno> May 18?
#361 [07:38] <Greymagic27> Techno, Sadly yes. They're currently on a 2 month backlog
#362 [07:38] <Techno> What happened
#363 [07:38] <Techno> Why are they so back
#364 [07:39] <Greymagic27> Techno, Understaffing, holidays and sickness
#365 [07:39] <Techno> Damn
#366 [07:39] <Nikolas> Ok ping my server now,I changed the LAN Host IP Address
#367 [07:39] <Nikolas> is it working?
#368 [07:40] <Greymagic27> Nikolas, Sadly not. It's still saying it's timed out
#369 [07:40] <Techno> So you guys can't do anything about my account?
#370 [07:40] <Greymagic27> Techno, No. We are only volunteers and have no power over account issues
#371 [07:41] <Nikolas> they are volunteers they have no permission
#372 [07:41] <Techno> Ok
#373 [07:41] <Techno> thank you for your time
#374 [07:41] <Nikolas> could u ping it again please?
#375 [07:41] <Nikolas> how can you ping the server?is there any site?
#376 [07:41] <Greymagic27> Nikolas, My server knowledge is very limited as I've not ran one for years. This means I sadly won't be able to help you port forward your server. If you're willing to wait, another volunteer with some server knowledge may be able to help you further.
#377 [07:41] * Kiss [webchat@203.42.0.148.d.dyn.claro.net.do] has joined #minecrafthelp
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#379 [07:42] <Greymagic27> Nikolas, It's still a no go
#380 [07:42] <Nikolas> okey :/ ty for trying tho i appreciate it
#381 [07:42] <Kiss> Hi, i recently bought the game for macos, ive got the latest java update but the launcher crashes instantly
#382 [07:43] * Krma182 [webchat@190.236.203.11] has quit. (Quit: webchat.esper.net)
#383 [07:43] <Greymagic27> ??> Kiss launcher/log
#384 [07:43] <Mightyena> Kiss: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#385 [07:43] <Kiss> I cant even open the launcher, thats the thing
#386 [07:44] <Greymagic27> ??> Kiss launcher/log-txt
#387 [07:44] <Mightyena> Kiss: We need to see your full launcher log, which is created in the game directory.
#388 [07:44] <Mightyena> Kiss: First open your .minecraft folder (If you don't know how to get there, ask), then try to launch the game. Then in the .minecraft folder open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#389 [07:47] * orville1000 [webchat@176.22.117.57] has joined #minecrafthelp
#390 [07:47] <orville1000> I need help. I could not connect to minecraft launcher so i logged out and tried to log back in but my details are wrong? I use copy pasted details so i dont know what is happening and i need help.
#391 [07:48] <Greymagic27> ??> orville1000 tools/hjt
#392 [07:48] <Mightyena> orville1000: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#393 [07:48] <Mightyena> orville1000: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#394 [07:48] <orville1000> https://paste.ubuntu.com/p/jdfzNzYSwK/
#395 [07:48] <Greymagic27> Remove windscribe
#396 [07:49] <Kiss> https://paste.ubuntu.com/p/5zCpNP9p9g/
#397 [07:50] <orville1000> I removed windscribe and it still does not work
#398 [07:50] <Greymagic27> ??> Kiss mac/reinst/manual
#399 [07:50] <Mightyena> Kiss: First, open up the Terminal app found in Applications > Utilities > Terminal. Enter the following command into the terminal: open ~/Library/Application\ Support/minecraft
#400 [07:50] <Mightyena> Kiss: That should open a Finder window showing your Minecraft folder, delete everything except the saves folder. Then restart the game by launching the app in the Applications folder.
#401 [07:50] <Greymagic27> orville1000, Restart your pC
#402 [07:50] * macke [webchat@92-244-27-48.customers.ownit.se] has joined #minecrafthelp
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#404 [07:50] * Mert [webchat@176.88.4.125] has joined #minecrafthelp
#405 [07:51] <Mert> hello first sorry for my bad english
#406 [07:52] <Mert> i bought minecraft a long time ago
#407 [07:52] <Mert> i cant remember my email
#408 [07:52] * orville1000 [webchat@176.22.117.57] has joined #minecrafthelp
#409 [07:52] <Greymagic27> ??> Mert account/send-email
#410 [07:52] <Mightyena> Mert: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#411 [07:52] <Mightyena> Mert: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#412 [07:53] <Mert> i cant remember my account
#413 [07:53] <Greymagic27> Mert, Give them as much information as you can
#414 [07:53] <orville1000> ok i restarted my computer. still cant login
#415 [07:53] <Greymagic27> ??> orville1000 tools/hjt
#416 [07:53] <Mightyena> orville1000: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#417 [07:53] <Mightyena> orville1000: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#418 [07:53] <Mert> I remember the number of the card I bought
#419 [07:53] <Mert> 5157 5570 4693 4849
#420 [07:53] <Greymagic27> Don't tell us any details here
#421 [07:54] <orville1000> https://paste.ubuntu.com/p/3W8k26FMbG/
#422 [07:54] <Greymagic27> This is a public channel
#423 [07:54] <Greymagic27> Put everything into the email
#424 [07:54] <Mert> i puted
#425 [07:54] <Mert> but they are 18 may
#426 [07:54] <Greymagic27> orville1000, Windscribe is still starting up when your OS restarts. From what I've seen, this isn't easy to change so I'd recommend you contact windscribe
#427 [07:55] * Mert [webchat@176.88.4.125] has quit. (Client Quit)
#428 [07:57] <macke> hey so, I'm having a problem with my main menu glitching out as soon as I start up the game
#429 [07:57] <macke> can I send a picture somehow to show what it looks it?
#430 [07:57] <macke> it looks like_*
#431 [07:58] * airlines [webchat@138.75.45.172] has joined #minecrafthelp
#432 [07:59] <airlines> Is there anything I can do if somebody migrated my account to a different email address and I am not able to produce a transaction ID
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#437 [08:12] * BuniCZ [webchat@251.subnet67.static.kve.cz] has joined #minecrafthelp
#438 [08:13] * Lasse [webchat@ip5f5abc42.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#439 [08:14] <BuniCZ> I can't sign up for minecraft.net
#440 [08:14] <Lasse> My game (minecraft) is crashing every time a join a server or a singleplayer world
#441 [08:14] * yeet [webchat@c-98-195-195-214.hsd1.tx.comcast.net] has joined #minecrafthelp
#442 [08:15] <BuniCZ> I can't sign up for minecraft.net and I don't know what to do
#443 [08:15] <CubeTheThird> Lasse, do you get a crash report?
#444 [08:16] <CubeTheThird> BuniCZ, what happens?
#445 [08:17] <BuniCZ> I will write my data and press the sign and nothing will happen
#446 [08:17] <CubeTheThird> ??> BuniCZ info/mcleaks
#447 [08:17] <Mightyena> BuniCZ: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#448 [08:17] <Mightyena> BuniCZ: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#449 [08:17] * Lamplot [webchat@86.188.155.162] has joined #minecrafthelp
#450 [08:18] <yeet> I'm trying to login to my account but every time I type in my information then click "login", nothing happens
#451 [08:18] <Lamplot> Hey there :) I've been having an issue with receiving password change requests? It doesn't seem be being sent through to the email I know 100% is my original email
#452 [08:18] <CubeTheThird> yeet, on minecraft.net ?
#453 [08:18] <CubeTheThird> Lamplot, how long have you waited for the email?
#454 [08:18] <yeet> no, on my mojang account
#455 [08:18] <Lamplot> about 5 days :c
#456 [08:19] <CubeTheThird> Lamplot, and I trust you've checked your spam/junk folder?
#457 [08:19] <CubeTheThird> yeet, so on mojang.com then?
#458 [08:19] <yeet> yes
#459 [08:19] <CubeTheThird> yeet, can you try using a different browser?
#460 [08:20] <yeet> yeah, i also tried using internet explorer. same thing happened.
#461 [08:20] <Lamplot> yeah :c the thing I find odd is that originally I got one of these requests through when I migrated my account but hadn't logged in since - now i try to log in none of my passwords work either
#462 [08:20] <CubeTheThird> yeet, hmm this sounds like another issue we've seen, but we'll have to confirm it's that
#463 [08:20] <CubeTheThird> ??> yeet tools/hjt
#464 [08:20] <Mightyena> yeet: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#465 [08:20] <Mightyena> yeet: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#466 [08:20] <CubeTheThird> Lamplot, ok. You'll have to contact Mojang support about this issue
#467 [08:20] <CubeTheThird> ??> Lamplot mojang/email
#468 [08:20] <Mightyena> Lamplot: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#469 [08:20] <Mightyena> Lamplot: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#470 [08:21] <Lamplot> no worries :) was just checking if there was some known issue on these emails but thats cool :) thank youuu
#471 [08:21] <BuniCZ> as Change Computer Password?
#472 [08:21] * Kiss [webchat@203.42.0.148.d.dyn.claro.net.do] has quit. (Quit: webchat.esper.net)
#473 [08:21] <CubeTheThird> ??> BuniCZ win/hosts/edit
#474 [08:21] <Mightyena> BuniCZ: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#475 [08:21] <Mightyena> BuniCZ: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#476 [08:22] * Lamplot [webchat@86.188.155.162] has quit. (Client Quit)
#477 [08:26] <yeet> https://paste.ubuntu.com/p/rJFrYjhTps/
#478 [08:26] <CubeTheThird> ok that's what I thought
#479 [08:26] <CubeTheThird> ??> yeet info/mcleaks
#480 [08:26] <Mightyena> yeet: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#481 [08:26] <Mightyena> yeet: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#482 [08:28] <Dan> Hello anyone on able to help :D?
#483 [08:29] <CubeTheThird> Dan, with what problem?
#484 [08:29] <BuniCZ> and remove the guest folder?
#485 [08:29] <CubeTheThird> BuniCZ, umm.. what? Did you open the hosts file in notepad?
#486 [08:29] * TonySkys [webchat@c-98-224-210-177.hsd1.mi.comcast.net] has joined #minecrafthelp
#487 [08:29] <yeet> how do i remove the entries and the host file?
#488 [08:29] <TonySkys> Freeway1!2
#489 [08:29] <CubeTheThird> ??> yeet win/hosts/edit
#490 [08:29] <Mightyena> yeet: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#491 [08:29] <Mightyena> yeet: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#492 [08:30] * TonySkys [webchat@c-98-224-210-177.hsd1.mi.comcast.net] has quit. (Client Quit)
#493 [08:30] <BuniCZ> 35.156.90.191 authserver.mojang.com
#494 [08:30] <BuniCZ> 35.156.90.191 sessionserver.mojang.com
#495 [08:30] <CubeTheThird> BuniCZ, yes. Remove those lines
#496 [08:30] <Dan> I am trying to buy minecraft but it request a profile name, everyone says its at the top left of the mojang website
#497 [08:30] * Kellerion [webchat@c-98-224-210-177.hsd1.mi.comcast.net] has joined #minecrafthelp
#498 [08:30] <Dan> but i have yet to see it
#499 [08:30] <Kellerion> Hello
#500 [08:30] <CubeTheThird> hello Kellerion
#501 [08:30] <Kellerion> Hey! so i got a problem with my minecraft
#502 [08:31] <CubeTheThird> Dan, have you selected a profile name? That will be your in-game username
#503 [08:31] <CubeTheThird> Kellerion, what problem?
#504 [08:31] * Kellerion [webchat@c-98-224-210-177.hsd1.mi.comcast.net] has quit. (Client Quit)
#505 [08:31] <BuniCZ> and save
#506 [08:31] <Dan> I dont recall ever making a profile name
#507 [08:31] <CubeTheThird> BuniCZ, yes then save
#508 [08:31] <CubeTheThird> Dan, you need to select one while making the purchase
#509 [08:32] <Dan> oh, i thought it was asking for a exsisting one
#510 [08:32] <BuniCZ> you can't save it
#511 [08:32] <CubeTheThird> Dan, ah in that case no
#512 [08:32] <CubeTheThird> BuniCZ, did you open notepad as administrator?
#513 [08:32] <Dan> wow ima derp
#514 [08:33] <Dan> thanks
#515 [08:33] <CubeTheThird> Dan, no worries :3
#516 [08:33] * Dan [webchat@dynamic-198-105-227-240.snl.tcw.co] has quit. (Quit: webchat.esper.net)
#517 [08:34] * Kellerion [webchat@c-98-224-210-177.hsd1.mi.comcast.net] has joined #minecrafthelp
#518 [08:34] <Kellerion> I would like to say what i had an issue with... if my computer didnt jack everything up
#519 [08:34] <CubeTheThird> Kellerion, haha. Take your time :p
#520 [08:36] <Kellerion> Alright. So my minecraft is having an issue with starting up and joining worlds/servers. from 1.14.3 to 1.10, the game automatically crashes whenever i join, create, or join a server/world. My crash reports no longer exist because they show up as .cpg files, and the logs said before i reinstalled it that a few libraries were missing
#521 [08:36] <yeet> wheres the start menu?
#522 [08:37] <CubeTheThird> yeet, are you on Windows?
#523 [08:37] <yeet> oof im dumb
#524 [08:37] <yeet> nevermind
#525 [08:39] <Kellerion> and to continue my problem, this has never happened before. I knew there was an issue with 1.14, but everything before hand always worked on my computer
#526 [08:40] <CubeTheThird> Kellerion, where do these .cpg files appear?
#527 [08:40] <Kellerion> I have to manually search up crash reports cause there's no file for them
#528 [08:41] <CubeTheThird> Kellerion, hmm those don't sound related to Minecraft. Let's see if we can get some logs
#529 [08:41] <CubeTheThird> ??> Kellerion launcher/log
#530 [08:41] <Mightyena> Kellerion: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#531 [08:41] <BuniCZ> how to allow an administrator?
#532 [08:41] <orville1000> Help... someone told me to remove windscribe for minecraft to work but idk how to completely remove it it still says windscribe in hijackthis https://pastebin.ubuntu.com/p/89n45F44SJ/
#533 [08:44] <CubeTheThird> orville1000, does it not appear in the uninstall a program list?
#534 [08:44] <Kellerion> https://paste.ubuntu.com/p/85cVtKj37b/ CubeTheThird
#535 [08:44] <CubeTheThird> BuniCZ, in the start menu, right-click on Notepad and choose Run as Administrator
#536 [08:44] <orville1000> CubeTheThird i already removed it in uninstall a program. so it is not there anymore
#537 [08:45] <CubeTheThird> Kellerion, if, in versions 1.13 or older, you disable the VBOs setting, does the game launch then?
#538 [08:45] <CubeTheThird> orville1000, does the folder C:\Program Files (x86)\Windscribe exist?
#539 [08:46] <Kellerion> ... I completely forgot about the vbos and vsync... here lemme start up the 1.14.3 and see if the problem lies within my computer after i try this out
#540 [08:46] <orville1000> CubeTheThird it does not exist
#541 [08:46] <Kellerion> wait a minute..
#542 [08:46] <Kellerion> CubeTheThird imma have to do something
#543 [08:46] <CubeTheThird> Kellerion, that setting is no longer optional in 1.14
#544 [08:46] <CubeTheThird> orville1000, then it has been removed. Reboot your PC and try again
#545 [08:46] <Kellerion> I know but the issue is it runs through 1.14 to 1.10
#546 [08:47] <Kellerion> So imma dm you a ubuntu pastebin of all the logs from each 1.10, 1.11, 1.12, 1.13 works fine, and 1.14
#547 [08:47] <CubeTheThird> Kellerion, right. VBOs has become a mandatory setting as of 1.14, but for some users it causes issues and can only be disabled in 1.13 and older
#548 [08:48] * orville1000 [webchat@176.22.117.57] has quit. (Quit: webchat.esper.net)
#549 [08:48] <BuniCZ> folder hosts I can open in a note block but I can not save it because I can not open an administrator
#550 [08:48] <Kellerion> So how do i get vbos to work on my computer then
#551 [08:48] <CubeTheThird> BuniCZ, are you administrator on your PC?
#552 [08:49] <CubeTheThird> Kellerion, let's see if there are driver updates for your system
#553 [08:49] <CubeTheThird> ??> Kellerion win/dxdiag
#554 [08:49] <Mightyena> Kellerion: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#555 [08:49] <BuniCZ> yes
#556 [08:49] <CubeTheThird> BuniCZ, can you open notepad as administrator?
#557 [08:50] <Kellerion> https://paste.ubuntu.com/p/bCHQbp9cPP/ CubeTheThird
#558 [08:50] * orville1000 [webchat@176.22.117.57] has joined #minecrafthelp
#559 [08:50] <CubeTheThird> Kellerion, ah. One moment
#560 [08:52] <CubeTheThird> Kellerion, ok try download and install https://downloadcenter.intel.com/download/28798/Intel-Graphics-Driver-for-Windows-7-8-1-15-36-?product=81496
#561 [08:52] <orville1000> CubeTheThird I cant log in to the launcher even with the copy pasted details on my desktop...
#562 [08:52] <CubeTheThird> orville1000, what happens when you try?
#563 [08:52] <BuniCZ> no :(
#564 [08:52] <Kellerion> um... which one CubeTheThird
#565 [08:52] <orville1000> it says its invalid username or password
#566 [08:52] <Kellerion> there's 20 different options
#567 [08:52] <CubeTheThird> BuniCZ, can you save a copy of the hosts file somewhere else, then replace the original?
#568 [08:52] <CubeTheThird> Kellerion, the first download on the left
#569 [08:53] <CubeTheThird> orville1000, and on minecraft.net ?
#570 [08:53] * yeet [webchat@c-98-195-195-214.hsd1.tx.comcast.net] has joined #minecrafthelp
#571 [08:54] <BuniCZ> yes
#572 [08:55] <orville1000> CubeTheThird When i login on it it says logging in, not logged in redirecting... and sends me to login page but on the top right i can see my email.
#573 [08:55] <Kellerion> CubeTheThird it's saying i don't have a compatible driver for it
#574 [08:55] * Syned [webchat@95-105-229-155.dynamic.orange.sk] has joined #minecrafthelp
#575 [08:56] * yeet [webchat@c-98-195-195-214.hsd1.tx.comcast.net] has quit. (Client Quit)
#576 [08:56] <BuniCZ> goes with me to sign up for minecraft.net thank you very much
#577 [08:57] <Syned> i can acces my account since i dont have acces to my old email i used for this account and dont remember answers to security questions what should i do
#578 [08:57] <Syned> cant*
#579 [08:57] <CubeTheThird> orville1000, hmm have you tried resetting your password?
#580 [08:57] <orville1000> yes
#581 [08:57] <CubeTheThird> Syned, you will have to contact Mojang about this
#582 [08:57] <CubeTheThird> ??> Syned mojang/email
#583 [08:57] <Mightyena> Syned: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#584 [08:57] <Mightyena> Syned: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#585 [08:57] <orville1000> CubeTheThird its been like that for many months now
#586 [08:57] <Kellerion> CubeTheThird do you want me to try the 32 bit?
#587 [08:58] <CubeTheThird> Kellerion, no, you need the 64 bit. Can you download the 3rd one (zip) ?
#588 [08:58] <Syned> Mightyena i did contact them about it and it was 2 weeks ago still no response
#589 [08:58] <CubeTheThird> orville1000, hmm have you been asked to do a malware scan previously?
#590 [08:58] <Kellerion> i'll try
#591 [08:58] <CubeTheThird> Syned, you'll have to wait for their response
#592 [08:59] <orville1000> CubeTheThird no
#593 [08:59] <CubeTheThird> ??> orville1000 av/adwcleaner
#594 [08:59] <Mightyena> orville1000: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#595 [08:59] <Mightyena> orville1000: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#596 [08:59] * Syned [webchat@95-105-229-155.dynamic.orange.sk] has quit. (Client Quit)
#597 [08:59] <Kellerion> how do you want me to open it, from a file or the zip file
#598 [09:00] <CubeTheThird> Kellerion, extract the zip into a new folder
#599 [09:00] <Kellerion> kk
#600 [09:01] <CubeTheThird> Kellerion, after that, run the setup from that folder
#601 [09:01] * orville1000 [webchat@176.22.117.57] has quit. (Quit: webchat.esper.net)
#602 [09:03] * orville1000 [webchat@176.22.117.57] has joined #minecrafthelp
#603 [09:04] <orville1000> OMG CubeTheThird Thanks so much! it worked
#604 [09:04] <CubeTheThird> orville1000, awesome!!
#605 [09:05] <Kellerion> umm.. what do i run again CubeTheThird
#606 [09:06] <Kellerion> i don't have a setup for it
#607 [09:06] * matdog25 [webchat@47-217-162-10.msk1cmtc01.res.dyn.suddenlink.net] has joined #minecrafthelp
#608 [09:06] <CubeTheThird> Kellerion, err.. lemme double-check then
#609 [09:07] <matdog25> hi i am having a problem login in to minecraft and i tried to reset my password but still says incorrect password or username
#610 [09:07] * Lasse [webchat@ip5f5abc42.dynamic.kabel-deutschland.de] has quit. (Quit: webchat.esper.net)
#611 [09:07] <orville1000> CubeTheThird Now i have another problem ;/ I am not connected to minecraft launcher
#612 [09:07] <Kellerion> I have DisplayAudio folder, Graphics Folder, Lang Folder, autorun SetupInformation, DIFxAPI.dll application extension, igxpin app, intallation_readme text, readme text, and setup.if2 IF2 file
#613 [09:07] <CubeTheThird> matdog25, what happens on minecraft.net ?
#614 [09:08] <CubeTheThird> Kellerion, it should be the igxpin then
#615 [09:08] <CubeTheThird> orville1000, what do you mean?
#616 [09:08] <Kellerion> can't open it up then
#617 [09:08] <orville1000> When i open the miencraft launcher it says on top left not connected and when i press reload it wont connect.
#618 [09:08] <CubeTheThird> Kellerion, what do you mean?
#619 [09:09] <Kellerion> saying that it's not supported by this processor
#620 [09:09] <CubeTheThird> Kellerion, uhgg stupid HP. We'll have to try the 3rd way
#621 [09:09] <matdog25> it doesnt let me login in but on https://account.mojang.com it lets me
#622 [09:09] <CubeTheThird> Kellerion, can you open the Device Manager?
#623 [09:09] <Kellerion> if you can help me find it lol
#624 [09:09] * BuniCZ [webchat@251.subnet67.static.kve.cz] has quit. (Quit: webchat.esper.net)
#625 [09:09] <CubeTheThird> Kellerion, search in the start menu? You can also find it under the control panel
#626 [09:10] <CubeTheThird> ??> matdog25 tools/hjt
#627 [09:10] <Mightyena> matdog25: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#628 [09:10] <Mightyena> matdog25: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#629 [09:10] <Kellerion> kk got it
#630 [09:10] <CubeTheThird> orville1000, hmm can you make a new trend micro report?
#631 [09:10] <orville1000> What is that?
#632 [09:10] <CubeTheThird> Kellerion, there, try to find the Display Adapter
#633 [09:10] <matdog25> is that a safe link
#634 [09:10] <CubeTheThird> ??> orville1000 tools/hjt
#635 [09:10] <Mightyena> orville1000: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#636 [09:10] <Mightyena> orville1000: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#637 [09:11] <CubeTheThird> matdog25, ya. Feel free to look it up for reviews
#638 [09:11] <Kellerion> kk got it
#639 [09:11] <CubeTheThird> Kellerion, ok. It should list something like Intel HD 4600 in it, right?
#640 [09:11] <orville1000> https://pastebin.ubuntu.com/p/XfynfSmwtS/
#641 [09:11] <Kellerion> ye
#642 [09:11] <Kellerion> says INTEL(R) though but yeah
#643 [09:11] <CubeTheThird> Kellerion, perfect. Right-click on that device, choose Update. Browse your PC (don't do the auto update), and choose the folder where you extracted the zip file earlier
#644 [09:12] * Snake [webchat@cpe-24-211-29-242.wi.res.rr.com] has joined #minecrafthelp
#645 [09:12] <CubeTheThird> brb
#646 [09:13] <Kellerion> kk.. it says it's already up to date
#647 [09:13] <matdog25> ok i sent it
#648 [09:13] <Snake> Hello. My in game name is Fish_to_the_G, and I have a question. I am trying to migrate my e-mail to my fathers (non accessible) email to mine. But the problem is I do not remember my security questions that I made when I was... 7 or so. Does anyone have any advice for me?
#649 [09:14] <matdog25> https://paste.ubuntu.com/p/xbw2xZkFsv/
#650 [09:14] * Snake [webchat@cpe-24-211-29-242.wi.res.rr.com] has quit. (Client Quit)
#651 [09:15] <matdog25> Mightyena https://paste.ubuntu.com/p/xbw2xZkFsv/
#652 [09:16] <orville1000> i think Mightyena is a robot
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#655 [09:16] <matdog25> CubeTheThirdhttps://paste.ubuntu.com/p/xbw2xZkFsv/
#656 [09:16] <yeet> after i open the notepad thing, what do i do next?
#657 [09:17] <matdog25> CubeTheThird https://paste.ubuntu.com/p/xbw2xZkFsv/
#658 [09:17] <Luigi> hi i just made an account but it doesn't me log in
#659 [09:19] <matdog25> can anyone help me
#660 [09:19] <Luigi> me too
#661 [09:20] <Kellerion> CubeTheThird is offline for a minute
#662 [09:21] <CubeTheThird> ??> matdog25 info/mcleaks
#663 [09:21] <Mightyena> matdog25: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#664 [09:21] <Mightyena> matdog25: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#665 [09:21] <CubeTheThird> orville1000, hmm let's try changing your hosts file
#666 [09:21] <CubeTheThird> ??> orville1000 error/cant-connect/dns
#667 [09:22] <Mightyena> orville1000: For some users, the recent login issues on the launcher can be fixed by changing the DNS (Domain Name System) Servers. We recommend switching to Google Public DNS.
#668 [09:22] <Mightyena> orville1000: Steps here: https://developers.google.com/speed/public-dns/docs/using
#669 [09:22] <orville1000> Uh what is that and how do i do it
#670 [09:22] <CubeTheThird> Luigi, what happens on minecraft.net ?
#671 [09:22] * yeet [webchat@c-98-195-195-214.hsd1.tx.comcast.net] has quit. (Quit: webchat.esper.net)
#672 [09:23] <Luigi> when i click sign in and do nothing
#673 [09:23] <CubeTheThird> Kellerion, uhg... that's lovely. So certain PC brands (like HP) don't like to let you install driver updates they don't officially approve. Problem is, they stopped releasing updates 5 years ago, but they're blocking newer updates
#674 [09:23] <CubeTheThird> ??> Luigi info/mcleaks
#675 [09:23] <Mightyena> Luigi: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#676 [09:23] <Mightyena> Luigi: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#677 [09:24] <matdog25> how do i do that
#678 [09:24] <Luigi> i bought the account
#679 [09:24] <Kellerion> kk CubeTheThird , the update said that it's up to date
#680 [09:24] <CubeTheThird> ??> matdog25 win/hosts/edit
#681 [09:24] <Mightyena> matdog25: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#682 [09:24] <Mightyena> matdog25: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#683 [09:25] <CubeTheThird> Luigi, that's... not the point. Those tools cause problems with logins, even if they've been previously removed
#684 [09:25] <Kellerion> actually, it already has been up to date from what it says
#685 [09:25] * orville1000 [webchat@176.22.117.57] has quit. (Quit: webchat.esper.net)
#686 [09:25] <CubeTheThird> Kellerion, ya that's what it says when it blocks it. Your report shows drivers from 2014, whereas the one I sent you is for 2019
#687 [09:26] <Kellerion> So now i just have to run the setup again and see if it works
#688 [09:26] <Luigi> so if i delete mc leaks the account works?
#689 [09:26] <CubeTheThird> Kellerion, umm.. sure
#690 [09:26] <Kellerion> and that's when i got the tower
#691 [09:26] <CubeTheThird> Luigi, it may. You might have to edit your hosts file still
#692 [09:26] <Kellerion> doesn't work
#693 [09:26] <Luigi> how can i do it?
#694 [09:26] <Kellerion> say's the driver isnt compatible
#695 [09:27] <CubeTheThird> ??> Luigi win/hosts/edit
#696 [09:27] <Mightyena> Luigi: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#697 [09:27] <Mightyena> Luigi: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#698 [09:27] <Kellerion> wait... that's weir
#699 [09:27] <Kellerion> weird
#700 [09:27] <Luigi> Thanks
#701 [09:27] <CubeTheThird> Kellerion, hmm wait. Can you try the trick with the Device Manager again, but have it search inside the Graphics folder?
#702 [09:27] * Naty [webchat@98.200.8.128] has joined #minecrafthelp
#703 [09:27] <Kellerion> CubeTheThird when you do the update through the device controller it only updates the file folders
#704 [09:27] * orville1000 [webchat@176.22.117.57] has joined #minecrafthelp
#705 [09:28] <CubeTheThird> Kellerion, what it does is it tries finding drivers within the folder you choose
#706 [09:28] <matdog25> what do i do after that
#707 [09:28] <CubeTheThird> matdog25, remove the lines in the file that have mojang in it
#708 [09:28] <Kellerion> kk i used it on the graphics
#709 [09:28] <Kellerion> and i reran it again... but this time nothing happened
#710 [09:29] <orville1000> CubeTheThird I changed to googles public dns and i still cant connect to minecraft launcher
#711 [09:29] <Kellerion> no warning, no setup, nothing..
#712 [09:29] <CubeTheThird> orville1000, that
#713 [09:29] <CubeTheThird> blehh
#714 [09:29] <Kellerion> nvm i found it
#715 [09:29] <Kellerion> hold on
#716 [09:29] <CubeTheThird> orville1000, that's odd. Are you on a public network, like at a school or library?
#717 [09:29] <orville1000> im on my home wifi
#718 [09:29] <Kellerion> yeah it didnt work CubeTheThird
#719 [09:31] <CubeTheThird> Kellerion, well we've got 3 options then. 1) you could try in safe-mode, 2) contact HP support, and 3), uninstall the driver that's currently installed before installing the other one
#720 [09:31] * His_Master [webchat@cpe-76-167-214-192.san.res.rr.com] has joined #minecrafthelp
#721 [09:31] <Kellerion> what's the safe-mode?
#722 [09:31] * His_Master [webchat@cpe-76-167-214-192.san.res.rr.com] has quit. (Client Quit)
#723 [09:32] <CubeTheThird> Kellerion, https://www.digitalcitizen.life/5-ways-boot-safe-mode-windows-8-windows-81
#724 [09:32] <Luigi> when i open the file etc there is not hosts
#725 [09:33] <CubeTheThird> Luigi, you copied and pasted exactly what Mightyena said?
#726 [09:33] <Luigi> wait i try again
#727 [09:34] <Luigi> sorry i had not copied well
#728 [09:34] * lopo12love [webchat@119-17-140-98.77118c.mel.nbn.aussiebb.net] has joined #minecrafthelp
#729 [09:34] <lopo12love> hi
#730 [09:35] <CubeTheThird> hello lopo12love
#731 [09:35] <Luigi> entered in hosts what shoould i do?
#732 [09:35] <lopo12love> thanks
#733 [09:35] <matdog25> there isnt lines in it
#734 [09:35] <CubeTheThird> Luigi, remove the lines that have mojang in it
#735 [09:35] * Naty [webchat@98.200.8.128] has quit. (Quit: webchat.esper.net)
#736 [09:36] <lopo12love> um so i have waited 24 hours becuscese i put my pass in incorretly to many times
#737 [09:36] <CubeTheThird> matdog25, you mean the file is empty?
#738 [09:36] <CubeTheThird> lopo12love, normally you should only have to wait 1 hour
#739 [09:36] <matdog25> not there is some lines in it but not at mojang
#740 [09:36] * RadioJessy [webchat@93-42-47-103.ip85.fastwebnet.it] has joined #minecrafthelp
#741 [09:36] <Luigi> i have to delete all?
#742 [09:36] <lopo12love> yea but it says if i did it so amnys times to wait 24
#743 [09:37] <CubeTheThird> matdog25, you should have lines that have sessionserver.mojang.com and authserver.mojang.com in it
#744 [09:37] <lopo12love> and i have been able to log in on this laptop before
#745 [09:37] <CubeTheThird> Luigi, remove only the lines with mojang in it
#746 [09:37] <lopo12love> i reset my password
#747 [09:37] <lopo12love> and it still wont work
#748 [09:37] <RadioJessy> Hi there! I keep having a problem when logging in... I tried waiting for an hour and resetting the password... I also tried waiting for days and resetting the password... It seems to not work...
#749 [09:37] <CubeTheThird> lopo12love, then ya, you'll have to wait
#750 [09:37] <CubeTheThird> RadioJessy, what happens on minecraft.net ?
#751 [09:38] <RadioJessy> I tried and it even doesn't work...
#752 [09:38] <lopo12love> what do u mean like how long?
#753 [09:38] <CubeTheThird> RadioJessy, what happens though?
#754 [09:38] <RadioJessy> I'm using a Mac version of Minecraft
#755 [09:38] <lopo12love> same]
#756 [09:38] <CubeTheThird> lopo12love, I thought you said you were told to wait 24 hours?
#757 [09:38] <RadioJessy> and I can't even press the "Login" button...
#758 [09:38] <Luigi> for example authserver.mojang.com?
#759 [09:38] <lopo12love> i was and i have
#760 [09:38] <lopo12love> and it is still not working
#761 [09:38] <lopo12love> i just tried again now
#762 [09:39] <CubeTheThird> lopo12love, what happens on minecraft.net ?
#763 [09:39] <CubeTheThird> ??> RadioJessy info/mcleaks
#764 [09:39] <Mightyena> RadioJessy: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#765 [09:39] <Mightyena> RadioJessy: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#766 [09:39] <lopo12love> do u want me to log in on minecraft.net?
#767 [09:39] <RadioJessy> how can I remove it?
#768 [09:39] <RadioJessy> I didn't use any of those
#769 [09:39] <matdog25> nope no line by them
#770 [09:39] <RadioJessy> I'm afraid my brother did...
#771 [09:39] <CubeTheThird> RadioJessy, you're on Mac correct?
#772 [09:40] <Luigi> for example authserver.mojang.com?
#773 [09:40] <CubeTheThird> matdog25, copy the whole file onto http://paste.ubuntu.com and give the URL here.
#774 [09:40] <RadioJessy> Cause I bought Minecraft some weeks ago, so I use it legally
#775 [09:40] <CubeTheThird> Luigi, yes. Remove those
#776 [09:40] <lopo12love> yep
#777 [09:40] <RadioJessy> Yes, I'm using Mac
#778 [09:40] <lopo12love> it lets me log in
#779 [09:40] <Luigi> ok thanks
#780 [09:40] <CubeTheThird> ??> RadioJessy mac/hosts/edit
#781 [09:40] <Mightyena> RadioJessy: First, enable the root user and login to it by following this guide https://support.apple.com/en-us/HT204012. Then open the Terminal App in Finder -> Utilities
#782 [09:40] <Mightyena> RadioJessy: Then in Terminal, type sudo open -a TextEdit /private/etc/hosts and press enter
#783 [09:40] <lopo12love> but not on the actual app
#784 [09:40] <CubeTheThird> lopo12love, but the game launcher says what?
#785 [09:40] * WalkaHD [webchat@77.119.129.90.wireless.dyn.drei.com] has joined #minecrafthelp
#786 [09:41] <RadioJessy> Thanks, I try and come back to say you how it's gone
#787 [09:41] <lopo12love> invalid usr or pass
#788 [09:41] <WalkaHD> i need help xD
#789 [09:41] <CubeTheThird> ??> lopo12love tools/hjt
#790 [09:41] <Mightyena> lopo12love: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#791 [09:41] <Mightyena> lopo12love: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#792 [09:41] <Luigi> i removed them now what should i do?
#793 [09:41] <CubeTheThird> WalkaHD, with?
#794 [09:41] <CubeTheThird> Luigi, save the file, and try logging in again
#795 [09:41] <Luigi> ok
#796 [09:41] <matdog25> is lines this # or-
#797 [09:41] <CubeTheThird> matdog25, the entire file
#798 [09:42] <orville1000> CubeTheThird I am using private network
#799 [09:42] <CubeTheThird> orville1000, you mean a VPN?
#800 [09:42] * RadioJessy [webchat@93-42-47-103.ip85.fastwebnet.it] has quit. (Quit: webchat.esper.net)
#801 [09:42] <orville1000> im using the wifi at my home
#802 [09:43] <lopo12love> hey
#803 [09:43] <lopo12love> so the file wonr open
#804 [09:43] <lopo12love> wont*
#805 [09:43] <CubeTheThird> lopo12love, what do you mean?
#806 [09:43] <lopo12love> i am on a mac btw
#807 [09:43] <WalkaHD> Need help with this error: Java (TM) Platform SE binary reagiert nicht
#808 [09:43] <Luigi> ok i came back and there were none,now?
#809 [09:43] <CubeTheThird> lopo12love, ohhh well that changes things
#810 [09:44] <CubeTheThird> lopo12love, can you open the terminal?
#811 [09:44] <lopo12love> for the worse or better
#812 [09:44] <CubeTheThird> Luigi, can you login?
#813 [09:44] <Luigi> i try
#814 [09:44] <lopo12love> i can open it and downlad the file
#815 [09:44] <CubeTheThird> WalkaHD, let's try a malware scan
#816 [09:44] <lopo12love> but i cant open the file
#817 [09:44] <WalkaHD> ok
#818 [09:44] <CubeTheThird> ??> WalkaHD av/adwcleaner
#819 [09:44] * beztabu [webchat@84.237.230.10] has joined #minecrafthelp
#820 [09:44] <Mightyena> WalkaHD: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#821 [09:44] <Mightyena> WalkaHD: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#822 [09:44] <CubeTheThird> lopo12love, that file is for Windows. Ignore that
#823 [09:44] <lopo12love> oh ok
#824 [09:44] <beztabu> My minecraft realm server is lagging
#825 [09:44] <CubeTheThird> lopo12love, can you open the terminal?
#826 [09:44] <Luigi> yes i can login
#827 [09:45] <lopo12love> so what file do i need now?
#828 [09:45] <Luigi> thanks
#829 [09:45] <CubeTheThird> beztabu, are you the realm owner?
#830 [09:45] <Luigi> bye
#831 [09:45] <lopo12love> whats the termaal
#832 [09:45] <beztabu> Yes
#833 [09:45] <CubeTheThird> lopo12love, in your Applications
#834 [09:45] * Luigi [webchat@151.77.80.215] has quit. (Quit: webchat.esper.net)
#835 [09:45] <lopo12love> oh like the minecraft file?
#836 [09:45] <matdog25> oh i forgot to run it in administrator. https://paste.ubuntu.com/p/3ynVGs4m39/
#837 [09:45] <beztabu> CubeTheThird What should I do?
#838 [09:46] <CubeTheThird> matdog25, that's not what I asked for. I want to see your hosts file
#839 [09:46] * WalkaHD [webchat@77.119.129.90.wireless.dyn.drei.com] has quit. (Quit: webchat.esper.net)
#840 [09:46] * Maker [webchat@87.112.175.73] has joined #minecrafthelp
#841 [09:46] <CubeTheThird> beztabu, does it lag if you set it to a minigame or a different world?
#842 [09:46] <beztabu> wait
#843 [09:46] <Maker> Hello
#844 [09:46] <beztabu> will check
#845 [09:46] <orville1000> CubeTheThird What should i do? I am on my home wifi
#846 [09:46] <CubeTheThird> hello Maker
#847 [09:47] <Maker> I need help
#848 [09:47] <CubeTheThird> orville1000, can you uninstall and reinstall the game launcher from https://minecraft.net/download
#849 [09:47] <CubeTheThird> Maker, with?
#850 [09:47] <CubeTheThird> lopo12love, in your Applications in the Finder
#851 [09:47] <Maker> So I had minecraft a while ago and my minecraft account got deleted randomly
#852 [09:48] <Maker> I signed up again and my minecraft java is gone
#853 [09:48] <Maker> I have the transaction id
#854 [09:48] * RadioJessy [webchat@93-42-47-103.ip85.fastwebnet.it] has joined #minecrafthelp
#855 [09:48] <CubeTheThird> Maker, you will have to contact Mojang for assistance
#856 [09:48] <RadioJessy> Hi, I'm back
#857 [09:48] <CubeTheThird> ??> Maker mojang/email
#858 [09:48] <Mightyena> Maker: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#859 [09:48] <Mightyena> Maker: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#860 [09:48] <lopo12love> ok so i opend the file for minecarft
#861 [09:48] <lopo12love> minecraft*
#862 [09:48] <CubeTheThird> RadioJessy, ok. Did you need the instructions again?
#863 [09:48] <RadioJessy> Unfortunately, I didn't manage to solve the problem
#864 [09:49] <Maker> Okay thanks so much for your help
#865 [09:49] <matdog25> ok https://paste.ubuntu.com/p/vw9CznHkw4/
#866 [09:49] <RadioJessy> CubeTheThird it would be good lol
#867 [09:49] <lopo12love> so i donrt know '
#868 [09:49] <CubeTheThird> matdog25, right. Take a look at the last 2 lines of that file. Remove them and save the file
#869 [09:49] * HappyPandaPan [webchat@pool-100-40-70-154.prvdri.fios.verizon.net] has joined #minecrafthelp
#870 [09:49] <CubeTheThird> lopo12love, open the Finder
#871 [09:49] <lopo12love> yea i have
#872 [09:49] <orville1000> CubeTheThird Do i uninstall both minecraft and minecraft launcher?
#873 [09:49] <CubeTheThird> lopo12love, then in Applications
#874 [09:49] <lopo12love> i have the minecraft file next to this
#875 [09:49] <RadioJessy> But I actually tried to log in with the root account and use that terminal command... but the terminal doesn't find a file
#876 [09:49] <CubeTheThird> orville1000, just the launcher
#877 [09:50] <RadioJessy> I think I may have made some mistakes... can you please me help?
#878 [09:50] <CubeTheThird> RadioJessy, you need to run this command: sudo open -a TextEdit /private/etc/hosts
#879 [09:50] <RadioJessy> I did...
#880 [09:50] <RadioJessy> And double checked it
#881 [09:50] <CubeTheThird> RadioJessy, and that gave you an error?
#882 [09:50] <beztabu> CubeTheThird only the world lags
#883 [09:50] <RadioJessy> Idk if there are some illegal programmes in this computer... it was my brother's
#884 [09:50] <beztabu> whyyy?
#885 [09:51] <lopo12love> ok so i have the minecarft applicaion file infront of me what do i do now?
#886 [09:51] <RadioJessy> yes, an error cuz the terminal didn't found that file..
#887 [09:51] * KleanupGuy [webchat@HSI-KBW-046-005-137-246.hsi8.kabel-badenwuerttemberg.de] has joined #minecrafthelp
#888 [09:51] <CubeTheThird> beztabu, do you have command blocks on that world?
#889 [09:51] <beztabu> yeah but I disabbled them now
#890 [09:51] <beztabu> I have data packs
#891 [09:51] <CubeTheThird> lopo12love, NO. I did not say the minecraft application. The Terminal application
#892 [09:51] <RadioJessy> do I have to delete something...? Sorry for being a mess... But I'd like to be able to play mc again
#893 [09:51] <beztabu> like I turned comand blocks off
#894 [09:51] <matdog25> yayayayayayayayaya thank you soon much.
#895 [09:51] <beztabu> but didn't destroy them
#896 [09:51] * matdog25 [webchat@47-217-162-10.msk1cmtc01.res.dyn.suddenlink.net] has quit. (Quit: webchat.esper.net)
#897 [09:51] <beztabu> they are in the spawn chunk
#898 [09:51] <KleanupGuy> Hello there, everyone. I wanted to know if its possible to migrate my windows 10 minecraft account into a mojang one, so I can play via launcher?
#899 [09:52] <beztabu> with like 50+ repeaters
#900 [09:52] <CubeTheThird> KleanupGuy, that is a separate purchase
#901 [09:52] <lopo12love> yes its the file for the whole of minecacrft on this laptop on finder yes?
#902 [09:52] <CubeTheThird> beztabu, that is known to cause lag yes
#903 [09:52] * WalkaHD [webchat@77.119.129.90.wireless.dyn.drei.com] has joined #minecrafthelp
#904 [09:52] <beztabu> what else?
#905 [09:52] <beztabu> It started to lag when I broke bedrock in nether
#906 [09:52] <beztabu> in survival
#907 [09:52] <CubeTheThird> beztabu, having a lot of entities/mobs in the spawn area cause that too
#908 [09:52] <WalkaHD> Thank you it really worked!
#909 [09:52] <orville1000> CubeTheThird I still cant connect to minecraft launcher
#910 [09:52] <lopo12love> so what now?
#911 [09:52] <beztabu> near spawn area
#912 [09:53] <RadioJessy> I still can't log in
#913 [09:53] <CubeTheThird> orville1000, but you have no problem logging into the websites?
#914 [09:53] <KleanupGuy> CubeTheThird So no way of migrating them to playthe "normal" Minecraft?
#915 [09:53] <CubeTheThird> KleanupGuy, the java edition and the windows 10 edition are separate purchases
#916 [09:53] <KleanupGuy> CubeTheThird Thank you for your quick help and replies. Take care
#917 [09:53] <lopo12love> cubethethird so i have the minecraft file in my finder here
#918 [09:53] <CubeTheThird> RadioJessy, can instead, you try this command: sudo open -a TextEdit /etc/hosts
#919 [09:54] <WalkaHD> yeah thanks for your time!
#920 [09:54] <RadioJessy> and after that?
#921 [09:54] * KleanupGuy [webchat@HSI-KBW-046-005-137-246.hsi8.kabel-badenwuerttemberg.de] has quit. (Client Quit)
#922 [09:54] <CubeTheThird> lopo12love, https://www.wikihow.com/Open-a-Terminal-Window-in-Mac
#923 [09:54] * WalkaHD [webchat@77.119.129.90.wireless.dyn.drei.com] has quit. (Client Quit)
#924 [09:54] <beztabu> how to clear entities near me?
#925 [09:54] <CubeTheThird> RadioJessy, that should open a text editor for the hosts file. You should see lines in that file with mojang in them
#926 [09:54] <orville1000> CubeTheThird when i try logging into minecraft.net it says logged in, redirecting then half a second later it says validating acess token and not logged in
#927 [09:54] <RadioJessy> ok, now I'll try it
#928 [09:55] <CubeTheThird> beztabu, move them somewhere else, or kill them
#929 [09:55] * RadioJessy [webchat@93-42-47-103.ip85.fastwebnet.it] has quit. (Quit: webchat.esper.net)
#930 [09:55] <Andrio> beztabu, /kill @e[type=!player,distance=..n]
#931 [09:55] <lopo12love> i did that before tho
#932 [09:55] <orville1000> But on the top right corner i can see my email and when i click it it says Profile,Redeem code and log out
#933 [09:55] <lopo12love> i still have it
#934 [09:55] <CubeTheThird> beztabu, one thing to note though, 1.14.4 will have performance improvements if you would rather just wait for that update
#935 [09:55] <CubeTheThird> lopo12love, in the terminal, run this command: cat /etc/hosts
#936 [09:55] <beztabu> how long until that? :D
#937 [09:55] <Andrio> though note that that kills them, so things can drop loot.
#938 [09:56] <HappyPandaPan> hey i recently purchased minecraft and i made a account on they're website but it won't let me login in. it doesn't say invalid username or password it just does nothing. i tried everything i can think of and nothing
#939 [09:56] <Andrio> huh?
#940 [09:56] <CubeTheThird> beztabu, I'm not 100% sure
#941 [09:56] <beztabu> okay
#942 [09:56] * RadioJessy [webchat@93-42-47-103.ip85.fastwebnet.it] has joined #minecrafthelp
#943 [09:56] <CubeTheThird> ??> HappyPandaPan info/mcleaks
#944 [09:56] <Mightyena> HappyPandaPan: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#945 [09:56] <Mightyena> HappyPandaPan: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#946 [09:56] <lopo12love> it says no such file found
#947 [09:56] <RadioJessy> Can you rewrite me the command? Idk if it's correct
#948 [09:56] <CubeTheThird> lopo12love, try: cat /private/etc/hosts
#949 [09:57] <CubeTheThird> RadioJessy, try: sudo open -a TextEdit /etc/hosts
#950 [09:57] <RadioJessy> (is it right to re-login in the root mode an Mac, even if Minecraft is in another account?)
#951 [09:57] * zombie10709 [webchat@178.135.92.1] has joined #minecrafthelp
#952 [09:57] <lopo12love> still no such file
#953 [09:57] <CubeTheThird> RadioJessy, these steps you need to be root
#954 [09:57] <RadioJessy> perfect, I'm doing right
#955 [09:57] <RadioJessy> okay
#956 [09:57] <RadioJessy> I found the file and the part about mojang
#957 [09:57] <lopo12love> so still no such file :(
#958 [09:58] <CubeTheThird> RadioJessy, awesome. Remove the lines with mojang in it, and save the file
#959 [09:58] <HappyPandaPan> okay thank you, i'll try that and see what happens
#960 [09:58] <RadioJessy> done
#961 [09:58] * Ryan [webchat@c-71-232-230-45.hsd1.ma.comcast.net] has joined #minecrafthelp
#962 [09:58] <beztabu> okay I killed all the entities near the place me and my friends are
#963 [09:58] <beztabu> and still it lags
#964 [09:58] <lopo12love> so
#965 [09:59] <RadioJessy> what do I have to do now?
#966 [09:59] <lopo12love> what do i have to do now
#967 [09:59] * Ryan is now known as Guest18033
#968 [09:59] <CubeTheThird> RadioJessy, cool. After that, login to the normal account and try logging in again
#969 [09:59] <orville1000> CubeTheThird when i try logging into minecraft.net it says logged in, redirecting then half a second later it says validating access token and not logged in sending you to login page. But on the top right corner i can see my email and when i click it it says Profile, Redeem code and log out
#970 [09:59] <RadioJessy> Okay, brb
#971 [09:59] <Guest18033> my game stops responding on startup anyone know?
#972 [09:59] <CubeTheThird> orville1000, yes you've said that 10 times now
#973 [09:59] * RadioJessy [webchat@93-42-47-103.ip85.fastwebnet.it] has quit. (Client Quit)
#974 [09:59] <CubeTheThird> Guest18033, let's try a malware scan
#975 [09:59] <CubeTheThird> ??> Guest18033 av/adwcleaner
#976 [09:59] <orville1000> oh ok
#977 [09:59] <Mightyena> Guest18033: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#978 [09:59] <Mightyena> Guest18033: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#979 [10:00] <lopo12love> what do i do now
#980 [10:00] <CubeTheThird> orville1000, I'm not completely sure what we should try honestly. It sounds like something is blocking or slowing your connection. Can you run a test on speedtest.net ?
#981 [10:00] * RadioJessy [webchat@93-42-47-103.ip85.fastwebnet.it] has joined #minecrafthelp
#982 [10:00] * Guest18033 [webchat@c-71-232-230-45.hsd1.ma.comcast.net] has quit. (Client Quit)
#983 [10:00] <RadioJessy> I'm here only to thank you
#984 [10:00] <RadioJessy> It worked
#985 [10:00] <CubeTheThird> RadioJessy, no problem ! have fun~
#986 [10:00] <RadioJessy> Thank you so much!
#987 [10:00] <lopo12love> hellooooooo
#988 [10:00] <RadioJessy> Sorry for my bad English, but I'm Italian lol
#989 [10:00] * HappyPandaPan [webchat@pool-100-40-70-154.prvdri.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#990 [10:00] <CubeTheThird> lopo12love, hmm let's try under the root account
#991 [10:01] <CubeTheThird> ??> lopo12love mac/hosts/edit
#992 [10:01] <Mightyena> lopo12love: First, enable the root user and login to it by following this guide https://support.apple.com/en-us/HT204012. Then open the Terminal App in Finder -> Utilities
#993 [10:01] <Mightyena> lopo12love: Then in Terminal, type sudo open -a TextEdit /private/etc/hosts and press enter
#994 [10:01] <RadioJessy> You're doing a fantastic job, here... Bye everyone and thank you
#995 [10:01] <CubeTheThird> beztabu, when you say lag, do you mean low FPS?
#996 [10:01] <orville1000> CubeTheThird uhm yes speedtest.net works
#997 [10:01] <beztabu> no
#998 [10:01] <beztabu> server lag
#999 [10:01] <beztabu> I have 500 fps
#1000 [10:01] * Absol kicked beztabu from #minecrafthelp (Reason: eztabu :Stop spamming)
#1001 [10:01] <CubeTheThird> orville1000, can you provide me the results you get there?
#1002 [10:01] <lopo12love> mightyena i did that with vube
#1003 [10:02] <lopo12love> cube*
#1004 [10:02] <zombie10709> Hi I recently came back into minecraft after a couple years, and when i logged in it said I haven't bought the game on my email address, but I know as a fact I hae because I have been playing for years and I onyl have this email. So I went to NameMC to see if my account still exists and I found it on the name"zombie10709" ( which was my old account
#1005 [10:02] <zombie10709> name), although it seems that someone has changed the name and also changed the email address of that account.
#1006 [10:02] <CubeTheThird> lopo12love, Mightyena is a bot
#1007 [10:02] <orville1000> https://paste.gg/p/anonymous/1ed8b3cf72524771ac7319892ab6d0e4
#1008 [10:02] <lopo12love> o.o
#1009 [10:02] <lopo12love> ooof
#1010 [10:02] <CubeTheThird> zombie10709, you need to contact Mojang about that
#1011 [10:02] <CubeTheThird> ??> zombie10709 mojang/email
#1012 [10:02] <Mightyena> zombie10709: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1013 [10:02] <Mightyena> zombie10709: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1014 [10:03] <CubeTheThird> orville1000, hmm your speeds are low, but that should be good enough...
#1015 [10:03] <lopo12love> still no such fild
#1016 [10:03] <lopo12love> file*
#1017 [10:03] <lopo12love> sorry for my bad spelling its 3 am -_-
#1018 [10:03] <CubeTheThird> lopo12love, can you run this command then: sudo touch /etc/hosts
#1019 [10:04] <lopo12love> it says permmision denied
#1020 [10:04] <zombie10709> Okay, I have sent an email already I was just wondering if there was another way around to get help.
#1021 [10:05] <orville1000> CubeTheThird This has happend to me 2-3 times before.. i cant remember exactly how i fixed it but i think i just waited a few hours while doing other stuff and it just works after that.
#1022 [10:05] <lopo12love> i dont know
#1023 [10:06] <lopo12love> it lets me put in the file but says permmision denied
#1024 [10:06] <lopo12love> code*
#1025 [10:07] <CubeTheThird> lopo12love, then you did not follow the instructions Mightyena gave you
#1026 [10:07] <CubeTheThird> orville1000, maybe wait then? I don't really have any ideas at the moment
#1027 [10:07] * Hydroinz [webchat@cpc88660-finc17-2-0-cust4029.4-2.cable.virginm.net] has joined #minecrafthelp
#1028 [10:07] <lopo12love> oh
#1029 [10:09] * gvg12 [webchat@a83-160-73-144.adsl.xs4all.nl] has joined #minecrafthelp
#1030 [10:09] <gvg12> I had an old MC account
#1031 [10:09] <Hydroinz> Hi i was logged in MC this morning then i switched onto another account then tried to log back onto mine and i received a invalid name or password message appear i went over to my partners pc and was able to log in so i tried to reset my password and when i logged in i was met with the same message
#1032 [10:10] <CubeTheThird> Hydroinz, what happens on minecraft.net ?
#1033 [10:10] <gvg12> Hey i had an old MC account i want to migrate it to mojang to play but I don't remember my username or password
#1034 [10:10] <CubeTheThird> gvg12, you will have to contact Mojang support about this
#1035 [10:10] <Hydroinz> i click log in and nothing happens at all
#1036 [10:10] <CubeTheThird> ??> gvg12 mojang/email
#1037 [10:10] <Mightyena> gvg12: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1038 [10:10] <Mightyena> gvg12: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1039 [10:10] <CubeTheThird> ??> Hydroinz info/mcleaks
#1040 [10:10] <Mightyena> Hydroinz: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#1041 [10:10] <Mightyena> Hydroinz: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#1042 [10:11] * gvg12 [webchat@a83-160-73-144.adsl.xs4all.nl] has quit. (Client Quit)
#1043 [10:13] <lopo12love> its not orking i cant do it
#1044 [10:13] <lopo12love> working
#1045 [10:13] <CubeTheThird> lopo12love, you can't follow the instructions?
#1046 [10:14] <mattym> orville1000, After it says that on minecraft.net but still shows your user info, are you actually able to go to your user Profile there?
#1047 [10:14] <lopo12love> no like my computer dosnt have that file for some reason
#1048 [10:14] <lopo12love> is there anything else
#1049 [10:14] <CubeTheThird> lopo12love, neither /etc/hosts nor /private/etc/hosts ?
#1050 [10:14] <lopo12love> nope they dont let me
#1051 [10:14] <CubeTheThird> lopo12love, you said it's 3 AM where you are yes? Perhaps you should take a break and come back tomorrow?
#1052 [10:14] <lopo12love> it says for both no such file\
#1053 [10:15] <lopo12love> ok thanks for your help
#1054 [10:15] * lopo12love [webchat@119-17-140-98.77118c.mel.nbn.aussiebb.net] has quit. (Quit: webchat.esper.net)
#1055 [10:15] <mattym> Aw, was about to suggest something
#1056 [10:16] <CubeTheThird> I've been going back and forth with them for like an hour
#1057 [10:16] <CubeTheThird> it took them wayyy too long to realize the windows instructions weren't for them
#1058 [10:16] <mattym> In root mode, if they open the folder via the terminal, it would probably show and let them interact with the file there.
#1059 [10:16] <CubeTheThird> I doubt they even figured out to login to root
#1060 [10:19] <Hydroinz> Sorry i dont understand i've just removed the softwere MCleaks and any folders with the name and i still cant log inon the launcher do i have to reset my password or is there anything else that i have to remove?
#1061 [10:19] <CubeTheThird> ??> Hydroinz win/hosts/edit
#1062 [10:19] <Mightyena> Hydroinz: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#1063 [10:19] <Mightyena> Hydroinz: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#1064 [10:22] <Hydroinz> ok so now its opened another notepad with a bunch of text do i remove the ones containing mojang or the whole thing?
#1065 [10:22] <CubeTheThird> Hydroinz, yup remove the lines with Mojang
#1066 [10:22] <Hydroinz> ok thats done now
#1067 [10:23] <Hydroinz> eyy its working again thanks a bunch man deffo wont be going near that again!
#1068 [10:24] <CubeTheThird> glad it works!
#1069 [10:25] * JustaGamer399 [webchat@138.226-65-87.adsl-dyn.isp.belgacom.be] has joined #minecrafthelp
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#1074 [10:31] * FireMan207 [webchat@bmtnon3749w-lp140-02-174-91-111-100.dsl.bell.ca] has joined #minecrafthelp
#1075 [10:31] <FireMan207> i lost my minecraft account
#1076 [10:32] <CubeTheThird> FireMan207, to get help recovering it, you'll have to contact Mojang support
#1077 [10:32] * Waku02 [webchat@233.58.76.83.dynamic.wline.res.cust.swisscom.ch] has joined #minecrafthelp
#1078 [10:32] <CubeTheThird> ??> FireMan207 mojang/email
#1079 [10:32] <Mightyena> FireMan207: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1080 [10:32] <Mightyena> FireMan207: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1081 [10:32] <Waku02> hello
#1082 [10:32] <FireMan207> no
#1083 [10:32] <CubeTheThird> hello Waku02
#1084 [10:32] <FireMan207> my problem is
#1085 [10:32] <FireMan207> i refunded my account
#1086 [10:33] <FireMan207> because i forgot the password
#1087 [10:33] <FireMan207> but i had it saved in google
#1088 [10:33] <FireMan207> and recently discovered that
#1089 [10:33] <FireMan207> but i want to use my old account called FireMan207
#1090 [10:33] <Waku02> I have a problem, my account is linked to a deleted email address and i cannot get password recovery email
#1091 [10:33] <CubeTheThird> FireMan207, still something you'd have to contact Mojang about
#1092 [10:33] <CubeTheThird> Waku02, contact Mojang support
#1093 [10:34] <CubeTheThird> ??> Waku02 mojang/email
#1094 [10:34] <Mightyena> Waku02: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1095 [10:34] <Mightyena> Waku02: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1096 [10:34] <FireMan207> oh ok
#1097 [10:34] <Waku02> ok
#1098 [10:34] <Waku02> will it take a long time
#1099 [10:34] <FireMan207> should i go?
#1100 [10:35] <CubeTheThird> Waku02, see the 2nd link Mightyena sent for details
#1101 [10:35] * Waku02 [webchat@233.58.76.83.dynamic.wline.res.cust.swisscom.ch] has quit. (Client Quit)
#1102 [10:35] <FireMan207> should i go?
#1103 [10:36] <FireMan207> i am going
#1104 [10:37] * Rev [webchat@69-174-154-3.bltnilaa.metronetinc.net] has joined #minecrafthelp
#1105 [10:37] <Rev> Hello
#1106 [10:38] <Rev> Nevermind, my question was about password reset
#1107 [10:39] <CubeTheThird> thank you for reading :3
#1108 [10:40] * Rev [webchat@69-174-154-3.bltnilaa.metronetinc.net] has quit. (Client Quit)
#1109 [10:44] * dawn [webchat@pool-100-15-32-12.washdc.fios.verizon.net] has joined #minecrafthelp
#1110 [10:46] <dawn> is anyone else having trouble joining a game on the save server? After almost five years we are suddenly shut out of playing together. I've hired a techie who can't even figure out the problem.
#1111 [10:49] <CubeTheThird> dawn, on what server?
#1112 [10:59] * Cr1bsy [webchat@65-35-66-220.res.bhn.net] has joined #minecrafthelp
#1113 [11:00] <Cr1bsy> My Minecraft windows 10 edition code is already redeemed but I didn't redeem it so now I can't use Minecraft windows 10 edition
#1114 [11:00] <Greymagic27> ??> Cr1bsy account/send-email
#1115 [11:00] <Mightyena> Cr1bsy: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1116 [11:00] <Mightyena> Cr1bsy: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1117 [11:01] * Cr1bsy [webchat@65-35-66-220.res.bhn.net] has quit. (Client Quit)
#1118 [11:03] * spin [webchat@host109-156-140-194.range109-156.btcentralplus.com] has joined #minecrafthelp
#1119 [11:03] <spin> Hello, I have forgoten my email for my minecraft account
#1120 [11:04] <spin> I do know the username and password
#1121 [11:04] <Greymagic27> ??> spin account/reset-email
#1122 [11:04] <Mightyena> spin: You can reset your Mojang account email by going here: https://account.mojang.com/changeemail/request
#1123 [11:04] <spin> Its the og minecraft account
#1124 [11:04] <spin> liek minecraft premium?
#1125 [11:04] <Greymagic27> spin, Is it migrated?
#1126 [11:04] <spin> Nope
#1127 [11:05] <Greymagic27> spin, You'll need to email mojang and ask them to change your email. From there you can migrate your account
#1128 [11:05] <Greymagic27> ??> spin account/send-email
#1129 [11:05] <Mightyena> spin: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1130 [11:05] <Mightyena> spin: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1131 [11:05] * Morran [webchat@46-246-105-15-static.glesys.net] has joined #minecrafthelp
#1132 [11:05] <spin> I dont have my ransaction id
#1133 [11:05] <spin> transaction
#1134 [11:05] <Greymagic27> ??> spin account/trans-id
#1135 [11:05] <Mightyena> spin: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#1136 [11:05] <spin> Ive tried that
#1137 [11:05] * zLqyalty [webchat@ip-213-127-16-174.ip.prioritytelecom.net] has joined #minecrafthelp
#1138 [11:06] <spin> what if i dont have it?
#1139 [11:06] <spin> will i not be able to reset my account?
#1140 [11:06] <Morran> I can log in to the mojang website but i can't log in on the launcher or minecraft.net
#1141 [11:06] <Greymagic27> spin, Give them as much information as you can
#1142 [11:06] <Greymagic27> ??> Morran tools/hjt
#1143 [11:06] <Mightyena> Morran: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1144 [11:06] <Mightyena> Morran: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1145 [11:06] <zLqyalty> Hi Can anyone help me with Bedrock Edition? And to change my Email?
#1146 [11:07] <Greymagic27> zLqyalty, This is a java edition only support chat. Is your email that you want changing a java edition email?
#1147 [11:07] * Michael [webchat@cpe-101-175-176-88.wb04.wa.asp.telstra.net] has joined #minecrafthelp
#1148 [11:07] <spin> Greymagic27 should i give them my password?
#1149 [11:07] <Greymagic27> spin, Fill out the given boxes with any relevent information
#1150 [11:07] <spin> kk
#1151 [11:07] <zLqyalty> Greymagic27 I want Bedrock by Java
#1152 [11:07] <spin> in a bit
#1153 [11:07] * Michael is now known as Guest75573
#1154 [11:07] <Greymagic27> zLqyalty, You want bedrock by java?
#1155 [11:08] * spin [webchat@host109-156-140-194.range109-156.btcentralplus.com] has quit. (Client Quit)
#1156 [11:08] <Guest75573> Burh I cant remember my username
#1157 [11:08] <zLqyalty> i want Bedrock but i cant
#1158 [11:08] <Greymagic27> ??> Guest75573 account/send-email
#1159 [11:08] <Mightyena> Guest75573: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1160 [11:08] <Mightyena> Guest75573: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1161 [11:08] <Greymagic27> zLqyalty, Why can't you buy bedrock?
#1162 [11:08] * Guest75573 [webchat@cpe-101-175-176-88.wb04.wa.asp.telstra.net] has quit. (Client Quit)
#1163 [11:09] <zLqyalty> I have minecraft sinds 2016 and thn give Minecraft my a redeem code for bedrock to get that free but its already used why?
#1164 [11:09] <Greymagic27> zLqyalty, Email mojang explaining the situation, include any relevant information
#1165 [11:09] <Greymagic27> ??> zLqyalty account/send-email
#1166 [11:09] <Mightyena> zLqyalty: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1167 [11:09] <Mightyena> zLqyalty: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1168 [11:09] <zLqyalty> I have already send a email
#1169 [11:10] <Greymagic27> zLqyalty, Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: https://help.mojang.com/customer/portal/articles/359446
#1170 [11:10] <Morran> https://paste.ubuntu.com/p/nzjmDPHnyx/
#1171 [11:10] <Greymagic27> Morran, Please send the whole thing, including the beginning
#1172 [11:10] <zLqyalty> And second..i want to change my email but i cant because my email its blokt
#1173 [11:11] <zLqyalty> and its not secured
#1174 [11:11] <Morran> https://paste.ubuntu.com/p/bTrgJtqDkC/
#1175 [11:11] <Greymagic27> Morran, Are you ready for a list of steps?
#1176 [11:11] <Morran> yes
#1177 [11:11] <Greymagic27> Remove akami netsession
#1178 [11:11] <Greymagic27> Remove hamachi
#1179 [11:12] <Greymagic27> Remove overwolf
#1180 [11:12] <Greymagic27> Remove parsec
#1181 [11:12] <Greymagic27> And then follow these steps:
#1182 [11:12] <Greymagic27> ??> Morran av/adwcleaner
#1183 [11:12] <Mightyena> Morran: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#1184 [11:12] <Mightyena> Morran: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1185 [11:13] <Morran> remove as in delete of pc or turn off for now?
#1186 [11:13] <Greymagic27> Morran, Remove as in uninstall
#1187 [11:13] <zLqyalty> I want to change my email but i cant because my email is blokt and its not secured :O
#1188 [11:13] <Greymagic27> zLqyalty, You need to wait for mojang to reply
#1189 [11:13] <zLqyalty> oky
#1190 [11:14] * zLqyalty [webchat@ip-213-127-16-174.ip.prioritytelecom.net] has quit. (Quit: webchat.esper.net)
#1191 [11:20] * AtaDural [webchat@pool-72-82-9-68.prvdri.east.verizon.net] has joined #minecrafthelp
#1192 [11:22] <AtaDural> i can loggin to mojang on pc but cant log in to the minecraft launcher or to the minecraft.net site but i can sign in to minecraft site on my phone this is so weird I was playing minecraft yesterday and then my friend came over so i logged out and when he left I tryied to log back in to my account many many times it just didnt work and i have reset
#1193 [11:22] <AtaDural> my password 3 times
#1194 [11:23] <CubeTheThird> ??> AtaDural info/mcleaks
#1195 [11:23] <Mightyena> AtaDural: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#1196 [11:23] <Mightyena> AtaDural: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#1197 [11:25] <AtaDural> what is that
#1198 [11:25] <CubeTheThird> ??> AtaDural win/hosts/edit
#1199 [11:25] <Mightyena> AtaDural: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#1200 [11:25] <Mightyena> AtaDural: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#1201 [11:26] <AtaDural> it says the file doesnt have an app associating
#1202 [11:27] <dawn> CubeTheThird It's my home network. We are all on the same wi-fi connection and all that good stuff, but even with firewalls down they won't connect. very sad I am.
#1203 [11:27] * DarkNoddy [~mordi@ti0020a400-0893.bb.online.no] has joined #minecrafthelp
#1204 [11:28] * Beep_boop457 [webchat@p579B9577.dip0.t-ipconnect.de] has joined #minecrafthelp
#1205 [11:28] <CubeTheThird> AtaDural, be sure to follow ALL of what Mightyena said
#1206 [11:28] <Beep_boop457> hallo i canot login on mincraft.net
#1207 [11:29] <CubeTheThird> dawn, is this a LAN game, or a dedicated server?
#1208 [11:29] <AtaDural> i did remove the tool but i dont know how to remove all the enteries containing mojang
#1209 [11:29] <Beep_boop457> or on the luncher
#1210 [11:29] <Greymagic27> ??> AtaDural win/hosts/edit
#1211 [11:29] <Mightyena> AtaDural: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#1212 [11:29] <Mightyena> AtaDural: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#1213 [11:29] <CubeTheThird> AtaDural, yes, please follow the instructions Mightyena gave you for that
#1214 [11:29] <Greymagic27> AtaDural, Remove any entry containing the word mojang - Save the file by pressing CTRL+S then change your minecraft password
#1215 [11:29] <CubeTheThird> Beep_boop457, what happens?
#1216 [11:29] * Beep_boop457 [webchat@p579B9577.dip0.t-ipconnect.de] has quit. (Client Quit)
#1217 [11:30] * Beep_boop457 [webchat@p579B9577.dip0.t-ipconnect.de] has joined #minecrafthelp
#1218 [11:31] <Beep_boop457> hallo i want to log in in mincraft but its a invalid passwort or username but thats fals because the passwort is right an the username
#1219 [11:31] <Greymagic27> ??> Beep_boop457 tools/hjt
#1220 [11:31] <Mightyena> Beep_boop457: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1221 [11:31] <Mightyena> Beep_boop457: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1222 [11:31] * DarkNoddy [~mordi@ti0020a400-0893.bb.online.no] has quit. (Client Quit)
#1223 [11:32] * Morran [webchat@46-246-105-8-static.glesys.net] has joined #minecrafthelp
#1224 [11:32] * dawn [webchat@pool-100-15-32-12.washdc.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#1225 [11:32] <Morran> i did the long list and the malwarescan
#1226 [11:32] <Greymagic27> Morran, Great. Could you try logging in now?
#1227 [11:34] <Beep_boop457> https://paste.ubuntu.com/p/BP3bpgrdPy/
#1228 [11:34] * JustaGamer399 [webchat@138.226-65-87.adsl-dyn.isp.belgacom.be] has joined #minecrafthelp
#1229 [11:34] <Beep_boop457> here is the link
#1230 [11:34] <Greymagic27> ??> Beep_boop457 win/hosts/edit
#1231 [11:34] <Mightyena> Beep_boop457: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#1232 [11:34] <Mightyena> Beep_boop457: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#1233 [11:34] <Greymagic27> Beep_boop457, Remove any entry containing the word mojang - Save the file by pressing CTRL+S then change your minecraft password
#1234 [11:34] <AtaDural> okay i have made notepad Administrator
#1235 [11:34] <AtaDural> how do i enter this as a file name %SystemRoot%\System32\drivers\etc\hosts
#1236 [11:34] <Morran> it claims that i use the wrong password or username but i use the same as when i login to the mojang website
#1237 [11:34] <AtaDural> do i put it on quick acces
#1238 [11:35] <JustaGamer399> when i connect to a server this error pops up java.lang.nullpointerexception
#1239 [11:35] <Greymagic27> ??> Morran tools/hjt
#1240 [11:35] <Mightyena> Morran: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1241 [11:35] <Mightyena> Morran: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1242 [11:35] <Greymagic27> AtaDural, No. On notepad press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#1243 [11:36] * Jonandez [webchat@host37.170-51-55.claro.com.py] has joined #minecrafthelp
#1244 [11:36] <JustaGamer399> when i connect to a server this error pops up "java.lang.nullpointerexception" how do i fix it
#1245 [11:36] <Jonandez> https://paste.ubuntu.com/p/ctPfZqFKdC/
#1246 [11:36] <Greymagic27> ??> JustaGamer399 tools/hjt
#1247 [11:36] <Mightyena> JustaGamer399: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1248 [11:36] <Mightyena> JustaGamer399: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1249 [11:37] <Beep_boop457> delet the words with .com or with out the .com
#1250 [11:37] <Greymagic27> Jonandez, What's the issue?
#1251 [11:37] <Greymagic27> Beep_boop457, The whole thing. But only the entries with the word 'mojang' in them
#1252 [11:37] <JustaGamer399> ok thx
#1253 [11:37] <AtaDural> after that there is auth server with numbers infront and session server
#1254 [11:37] <Greymagic27> AtaDural, Remove both of those
#1255 [11:37] * Jonandez [webchat@host37.170-51-55.claro.com.py] has quit. (Client Quit)
#1256 [11:38] <Morran> https://paste.ubuntu.com/p/mpjVxnvCKP/
#1257 [11:38] <Greymagic27> Morran, Could you uninstall F-Secure?
#1258 [11:38] <AtaDural> okay what do i do after i remove those
#1259 [11:39] <Morran> well yes
#1260 [11:39] <JustaGamer399> Mightyena Here is the link https://paste.ubuntu.com/p/SmM2KxN4dz/
#1261 [11:39] <Greymagic27> Save the file by pressing CTRL+s on your keyboard and then change your minecraft password
#1262 [11:39] <Greymagic27> AtaDural, ^
#1263 [11:39] <Greymagic27> JustaGamer399, Remove windscribe then follow these steps:
#1264 [11:39] <Greymagic27> ??> JustaGamer399 av/malwarebytes
#1265 [11:39] <Mightyena> JustaGamer399: Malwarebytes is an anti-malware program that removes malware and potentially unwanted programs from your PC.
#1266 [11:39] <Mightyena> JustaGamer399: Download it here: https://www.malwarebytes.org/
#1267 [11:39] <Mightyena> JustaGamer399: After downloading and installing it, run a scan immediately: https://support.malwarebytes.com/docs/DOC-1156
#1268 [11:40] * Aruzaan_ [webchat@toroon213mw-lp130-01-67-71-63-38.dsl.bell.ca] has joined #minecrafthelp
#1269 [11:40] <Aruzaan_> I need help to login
#1270 [11:40] <JustaGamer399> ok thx guys
#1271 [11:40] <Greymagic27> ??> Aruzaan_ tools/hjt
#1272 [11:40] <Mightyena> Aruzaan_: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1273 [11:40] <Mightyena> Aruzaan_: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1274 [11:40] <AtaDural> omg it worked
#1275 [11:40] <AtaDural> thank you so much
#1276 [11:41] * AtaDural [webchat@pool-72-82-9-68.prvdri.east.verizon.net] has quit. (Quit: webchat.esper.net)
#1277 [11:41] <Aruzaan_> I tried to login for 2 days
#1278 [11:41] <Aruzaan_> So what do I do
#1279 [11:41] <Greymagic27> ??> Aruzaan_ tools/hjt
#1280 [11:41] <Mightyena> Aruzaan_: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1281 [11:41] <Mightyena> Aruzaan_: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1282 [11:42] * Aruzaan_ [webchat@toroon213mw-lp130-01-67-71-63-38.dsl.bell.ca] has quit. (Client Quit)
#1283 [11:42] <Morran> f-secure is my antivirus software i would prefer to not uninstall it
#1284 [11:43] <Greymagic27> Morran, It's known to cause issues such as yours, you're free to install it after this
#1285 [11:43] * JustaGamer399 [webchat@138.226-65-87.adsl-dyn.isp.belgacom.be] has quit. (Quit: webchat.esper.net)
#1286 [11:43] * bob [webchat@72.205.128.23] has joined #minecrafthelp
#1287 [11:43] <bob> hello
#1288 [11:44] <Greymagic27> bob, Hey. How can we help?
#1289 [11:44] <bob> I change my name today, and i cant get into servers
#1290 [11:44] <bob> It said it doesnt reconize my username
#1291 [11:45] <bob> On the launcher, it shows my old username
#1292 [11:45] <Morran> right it's gone
#1293 [11:45] <Greymagic27> bob, What server is this?
#1294 [11:45] <Greymagic27> Morran, Can you try logging in now?
#1295 [11:46] <CubeTheThird> ??> bob launcher/relog
#1296 [11:46] <Mightyena> bob: Click your Minecraft username (or email address) in the upper left part of the launcher, select Log out, then re-enter your info and try the game again.
#1297 [11:46] <bob> My friends and mcentral
#1298 [11:46] <bob> ok
#1299 [11:46] <bob> we good
#1300 [11:46] <bob> thx
#1301 [11:47] * bob [webchat@72.205.128.23] has quit. (Client Quit)
#1302 [11:47] <Morran> dosen't work
#1303 [11:47] * DarkNoddy [~mordi@ti0020a400-0893.bb.online.no] has joined #minecrafthelp
#1304 [11:47] <Greymagic27> ??> Morran av/mcafee/uninstall
#1305 [11:47] <Mightyena> Morran: To completely uninstall McAfee products, download and run the MCPR Tool found under Step 2 here: https://service.mcafee.com/FAQDocument.aspx?id=TS101331
#1306 [11:49] * Nath_ExE [webchat@aclermont-ferrand-652-1-68-82.w90-41.abo.wanadoo.fr] has joined #minecrafthelp
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#1311 [11:59] <Morran> i still cannot login
#1312 [12:01] <naytmer> guys i bought acc years ago and can't reach it and when i click forgot password and type my email it doesn't send any mails
#1313 [12:01] <naytmer> it is hotmail account
#1314 [12:02] <naytmer> when i try to register with this mail it says there is one acc with linked this email
#1315 [12:02] * Nath_ExE [webchat@aclermont-ferrand-652-1-68-82.w90-41.abo.wanadoo.fr] has quit. (Quit: webchat.esper.net)
#1316 [12:04] * Waku02 [webchat@233.58.76.83.dynamic.wline.res.cust.swisscom.ch] has joined #minecrafthelp
#1317 [12:04] <Waku02> Hello
#1318 [12:04] * JuanC9090 [webchat@201.143.168.6.dsl.dyn.telnor.net] has joined #minecrafthelp
#1319 [12:04] <Waku02> I need help
#1320 [12:04] <Waku02> i ask for a password recovery and i don't get anything
#1321 [12:05] <JuanC9090> Hi somebody could help me with my account?
#1322 [12:06] * JuanC9090 [webchat@201.143.168.6.dsl.dyn.telnor.net] has quit. (Client Quit)
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#1325 [12:07] <s2wal> xbox1 S, system is set up as home, I downloaded skins and other content, however other local accounts cannot access the items. Xbox support said it is a known issue that you are able to resolve, what do I need to do?
#1326 [12:07] * Involuted_ [webchat@cpc115106-smal16-2-0-cust259.19-1.cable.virginm.net] has joined #minecrafthelp
#1327 [12:07] <Involuted_> hi o/
#1328 [12:08] <s2wal> Hello
#1329 [12:10] <Involuted_> I recently downloaded some mods, yet I saw that my Minecraft Java Edition kept on crashing and wouldn't load. Therefore, I deleted all of them and everything related to them. Minecraft didn't crash this time, but it says it is starting up the launcher (Version 1.14.3) and nothing comes up, only the launcher disappears. However, when I try to go int
#1330 [12:10] <Involuted_> o Minecraft via the launcher again, it says it's already running.
#1331 [12:10] <Involuted_> I've checked the programs running in the background, yet absolutely nothing named "Minecraft" or anything like that shows
#1332 [12:11] * Kaya [webchat@46-150-52-125.cable.teleing.net] has joined #minecrafthelp
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#1335 [12:14] * jasper [webchat@143.179.89.173] has joined #minecrafthelp
#1336 [12:14] <jasper> hi
#1337 [12:14] * ethan [webchat@cpc1-wake9-2-0-cust791.17-1.cable.virginm.net] has joined #minecrafthelp
#1338 [12:15] <Involuted_> hi
#1339 [12:15] <jasper> is this discord
#1340 [12:15] * Fred29 [webchat@91-166-61-72.subs.proxad.net] has joined #minecrafthelp
#1341 [12:15] <Involuted_> no, it's a minecraft help centre :)
#1342 [12:15] <jasper> looks like it
#1343 [12:16] <Involuted_> sort of
#1344 [12:16] <jasper> but yeah I need help
#1345 [12:16] <jasper> so in the faq thingy
#1346 [12:16] <ethan> Hi i played minecraft a long time ago and now im getting back into it, i owned java edition and on my account it says i have a code but it says it has already been redeemed
#1347 [12:17] <Involuted_> Ethan, I'm not a helper but have you tried redeeming the code before, and it said it didn't work?
#1348 [12:17] <jasper> it says if you forget your email you should reset your pw for some reason
#1349 [12:17] <Involuted_> hm.
#1350 [12:17] * BenjoKing_ [webchat@141-136-242-105.dsl.iskon.hr] has joined #minecrafthelp
#1351 [12:17] <jasper> but to reset it you need the email
#1352 [12:17] <Involuted_> I would advise going onto all the emails you have, and checking for an email that says you've signed up for Minecraft
#1353 [12:17] <jasper> I did
#1354 [12:17] <jasper> none
#1355 [12:17] <Involuted_> hm
#1356 [12:18] <Involuted_> did u type "Minecraft" or "Sign up" in the search bar?
#1357 [12:18] <jasper> well I was on the login page
#1358 [12:18] <jasper> so
#1359 [12:18] <Involuted_> ah no
#1360 [12:18] <Involuted_> i mean gmail
#1361 [12:18] <Involuted_> if u have a gmail account
#1362 [12:18] <Fred29> hi Off I tried on 2 other computer that works very well with this login and password and my computer no work :(
#1363 [12:18] <jasper> no I didnt
#1364 [12:19] <Involuted_> yahoo?
#1365 [12:19] * ethan [webchat@cpc1-wake9-2-0-cust791.17-1.cable.virginm.net] has quit. (Client Quit)
#1366 [12:19] <jasper> i have outlook and gmail
#1367 [12:19] * Waku02 [webchat@233.58.76.83.dynamic.wline.res.cust.swisscom.ch] has joined #minecrafthelp
#1368 [12:19] <Waku02> Hi
#1369 [12:19] <jasper> i have like 7 emails
#1370 [12:19] <Involuted_> hm. check on both of those, and log in with every email you know
#1371 [12:19] <Involuted_> hi o/
#1372 [12:19] <Involuted_> i'm not a helper but i'm just trying to help until real helpers get here XD
#1373 [12:20] <jasper> everyone is a helper here init
#1374 [12:20] <Involuted_> i guess so lol
#1375 [12:20] <Waku02> I have a problem, when i want to reset my password because i forgot it, i dont get any email
#1376 [12:20] <Involuted_> did you save your password on ur computer? if ur using chrome?
#1377 [12:20] <Waku02> No
#1378 [12:20] <Involuted_> ah..
#1379 [12:20] <Involuted_> hm
#1380 [12:21] <Involuted_> do u have more than one email?
#1381 [12:21] <Involuted_> if so check on all of those
#1382 [12:21] * minniechu90 [webchat@pool-100-12-110-161.nycmny.fios.verizon.net] has joined #minecrafthelp
#1383 [12:21] <minniechu90> Hi there
#1384 [12:21] <Involuted_> hii
#1385 [12:21] <Waku02> I checked, still nothing
#1386 [12:21] <jasper> i just wanted to change my skin :(
#1387 [12:21] <Involuted_> oh you want to change your skin?
#1388 [12:21] <jasper> stupid new launcher
#1389 [12:21] <Involuted_> do u use java edition?
#1390 [12:21] <Involuted_> o
#1391 [12:21] <Involuted_> the new launcher
#1392 [12:21] <jasper> yeah but I cant login
#1393 [12:21] * dg9 [webchat@88-107-48-179.dynamic.dsl.as9105.com] has joined #minecrafthelp
#1394 [12:22] <Involuted_> jasper, did you save your password onto chrome?
#1395 [12:22] * minniechu90 [webchat@pool-100-12-110-161.nycmny.fios.verizon.net] has quit. (Client Quit)
#1396 [12:22] * dg9 [webchat@88-107-48-179.dynamic.dsl.as9105.com] has quit. (Client Quit)
#1397 [12:22] <jasper> i don’t use chrome and no
#1398 [12:22] <Involuted_> hm
#1399 [12:22] * BenjoKing_ [webchat@141-136-242-105.dsl.iskon.hr] has quit. (Quit: webchat.esper.net)
#1400 [12:22] * ibrahizy [webchat@b0185f27.bb.sky.com] has joined #minecrafthelp
#1401 [12:22] <Involuted_> are you sure it's your password that's incorrect? or is it your email?
#1402 [12:23] <ibrahizy> hello can anyone help me?
#1403 [12:23] <jasper> i don’t know my email
#1404 [12:23] <Involuted_> ibrahizy, sure. what do you need help with?
#1405 [12:23] <jasper> thats the problem
#1406 [12:23] <ibrahizy> i have a texture bug where some textures dont load
#1407 [12:23] <Involuted_> jasper, do you remember any of your passwords that you use on like.. other things? if so, try those
#1408 [12:24] * Waku02 [webchat@233.58.76.83.dynamic.wline.res.cust.swisscom.ch] has quit. (Client Quit)
#1409 [12:24] <jasper> yeah
#1410 [12:24] <Involuted_> ibrahizy, it is probably just the textures. i would advise trying new ones, as if some work, it must mean that textures do work on your minecraft
#1411 [12:24] <jasper> i just gotta test my emails
#1412 [12:24] * Morran [webchat@188-126-80-54-static.glesys.net] has quit. (Quit: webchat.esper.net)
#1413 [12:24] <Involuted_> alright
#1414 [12:24] <ibrahizy> i have reinstalled minecraft and the problem still happens
#1415 [12:24] <Involuted_> ibrahizy it's probably just your textures then
#1416 [12:25] <ibrahizy> on mulitpull reasource packs
#1417 [12:25] <Involuted_> try new sites, and if they don't work, there may be a bug in your script, which can be found in Windows Explorer
#1418 [12:25] <Involuted_> if u use windows ofc
#1419 [12:25] <ibrahizy> new sites?
#1420 [12:25] <ibrahizy> btw you are a literal legend for just being on your computer helping random people with no reward
#1421 [12:26] <Involuted_> yeah, as in new websites that allow you to download textures. and ty XD i may as well while i wait
#1422 [12:26] <ibrahizy> can i send a screenshot to show whats wrong?
#1423 [12:27] <Involuted_> hm. not sure. but u can try?
#1424 [12:27] * Sokol [webchat@ool-457f5693.dyn.optonline.net] has joined #minecrafthelp
#1425 [12:27] <ibrahizy> i made a reddit post asking for help, ill send the link
#1426 [12:27] <Sokol> I cannot login my account because I dont remember the security question
#1427 [12:28] <ibrahizy> https://www.reddit.com/r/Minecraft/comments/cdk7eu/how_do_i_fix_this_more_info_in_comments/
#1428 [12:28] * orville1000 [webchat@176.22.117.57] has joined #minecrafthelp
#1429 [12:28] <Sokol> dsfgjbhknaewsl;'rbn
#1430 [12:28] * Sokol [webchat@ool-457f5693.dyn.optonline.net] has quit. (Client Quit)
#1431 [12:28] <orville1000> I cant log in to minecraft launcher and i have tried resetting password multiple times
#1432 [12:28] <Involuted_> okay so
#1433 [12:29] <Fred29> someone can help me
#1434 [12:29] <Involuted_> orville1000, it may be ur email thats incorrect. if u saved ur pass on chrome, u can see what it is easily
#1435 [12:29] <orville1000> Its not my email... i can log into mojang
#1436 [12:29] <Involuted_> hm..
#1437 [12:30] <Involuted_> do you know what your password is for that?
#1438 [12:30] <orville1000> yes ofc
#1439 [12:30] <Involuted_> then use the password for mojang on ur launcher
#1440 [12:30] <orville1000> Thats what i am doing............
#1441 [12:31] <Involuted_> do u remember any other passwords you use.. for different things?
#1442 [12:31] <orville1000> The problem is i cant log in... even with my alt and my friend tried too
#1443 [12:31] <Involuted_> hm
#1444 [12:31] <Involuted_> did you try to reinstall mc?
#1445 [12:31] <orville1000> Yes..... i tried reinstalling launcher
#1446 [12:32] <ibrahizy> you try reinstalling the actual game too?
#1447 [12:32] <orville1000> ...... that would delete everything
#1448 [12:32] <ibrahizy> you can save your single player save world
#1449 [12:32] <orville1000> its not a problem with minecraft... its a problem with the launcher
#1450 [12:32] <orville1000> so there is no point in reinstalling mc
#1451 [12:33] <orville1000> Minecraft and minecraft are 2 seperate things in uninstall a program
#1452 [12:33] <orville1000> i meant minecraft and minecraft launcher
#1453 [12:34] * jasper [webchat@143.179.89.173] has quit. (Quit: webchat.esper.net)
#1454 [12:34] <Involuted_> well
#1455 [12:34] <Involuted_> if you re-install minecraft, that also reinstalls the launcher, and you don't lose anything because all your worlds are in saves in a folder
#1456 [12:35] <orville1000> you dotn get what i an trying to say... its not a problem with minecraft.. its a problem with minecraft launcher
#1457 [12:35] <Involuted_> but, if u reinstall minecraft u also reinstall the launcher..
#1458 [12:35] <orville1000> thats like saying i have a problem with google.com i need to reinstall chrome
#1459 [12:35] <Involuted_> that could have a chance of fixing it
#1460 [12:35] <Involuted_> wait you use chrome?
#1461 [12:35] <orville1000> Yes.
#1462 [12:36] <Involuted_> did u save ur minecraft password onto it?
#1463 [12:36] <Involuted_> because if you did you can see it easily
#1464 [12:36] <orville1000> Oh my GOD
#1465 [12:36] <orville1000> Ok i will explain in1 text
#1466 [12:36] <Fred29> can the windows firewall block the dialogue for password login?
#1467 [12:37] <orville1000> I cant log in to "Minecraft launcher" I tried my main my alt and my friends account to see if i could log in. I cant its not problem with wrong details...
#1468 [12:37] <ibrahizy> orville1000 can you remember that everyone here helping isnt getting anything in return and is helpoing for the sake of being a good person
#1469 [12:37] <orville1000> Yes but im frustrated... you keep saying its a problem with me foorgetting details but it is not.
#1470 [12:38] <Involuted_> i have no clue then
#1471 [12:38] <orville1000> ok i reinstalled mineraft... i saved my worlds.. stil wont work..
#1472 [12:38] <orville1000> its probably a network problem tbh
#1473 [12:39] * Alex_Falconi [webchat@bd7b5284.virtua.com.br] has joined #minecrafthelp
#1474 [12:40] <Alex_Falconi> Hi
#1475 [12:40] <ibrahizy> hello
#1476 [12:40] <Alex_Falconi> the email for me to reset my password is not coming
#1477 [12:41] <Alex_Falconi> what should I do?
#1478 [12:41] <ibrahizy> ask to resend it
#1479 [12:41] <Alex_Falconi> I've tried several times
#1480 [12:42] <ibrahizy> are you sure you typed your email in right
#1481 [12:42] <ibrahizy> or sign up with a different one?
#1482 [12:42] <orville1000> Ok. I need help. I cant log into Minecraft launcher and i am 100% SURE that it is not me forgetting email or password. This happend when i saw in the top left corner it said "Not connected" so i tried to Re-Login and now i am unable to login.
#1483 [12:42] <ibrahizy> are you connected to the internet lmao
#1484 [12:43] * Fred29 [webchat@91-166-61-72.subs.proxad.net] has quit. (Quit: webchat.esper.net)
#1485 [12:43] <orville1000> .... hmm does this chat require internet connection?
#1486 [12:43] <ibrahizy> hmm maybe your internet only works on chrome
#1487 [12:44] <orville1000> its not...
#1488 [12:44] <orville1000> i can connect to all the networks that the minecraft launcher uses on cmd
#1489 [12:45] * oscarbudstep [webchat@cpe-68-203-130-50.tx.res.rr.com] has joined #minecrafthelp
#1490 [12:45] <oscarbudstep> hello
#1491 [12:45] <orville1000> Hi
#1492 [12:45] * Alex_Falconi [webchat@bd7b5284.virtua.com.br] has quit. (Quit: webchat.esper.net)
#1493 [12:46] <oscarbudstep> i got mincraft on microsoft but i am in console servers is ther a way a can play in pc server i am a pc player
#1494 [12:46] * IronTarkus [webchat@47.187.1.72] has joined #minecrafthelp
#1495 [12:46] <ibrahizy> sorry i have no idea about bedrock edition lol
#1496 [12:46] <ibrahizy> good luck
#1497 [12:47] * oscarbudstep [webchat@cpe-68-203-130-50.tx.res.rr.com] has quit. (Client Quit)
#1498 [12:47] <orville1000> Yes also any help with minecraft earth? its not working.
#1499 [12:48] <ibrahizy> its called java
#1500 [12:48] <orville1000> https://www.minecraft.net/en-us/earth
#1501 [12:48] <ibrahizy> lmfao wtf
#1502 [12:49] <orville1000> i downloaded it form some sketchy website but it does not seem to work
#1503 [12:49] <orville1000> Soo any help with that?
#1504 [12:49] <IronTarkus> I know you people must always get questions about this, since I can't find an actual online guide, but I keep getting an error message that the game has crashed, saying that my driver doesn't support framebuffer objects. I've already updated my drivers, and that didn't work. https://paste.ubuntu.com/p/HH8sDfNpZz/ is my dxdiag report. I am trying to
#1505 [12:49] <IronTarkus> launch 1.14.3 Java edition. Minecraft has worked in the past on older versions on this computer, probably like 1.8, but now it doesn't work anymore.
#1506 [12:50] <orville1000> IronTarkus What happens why you try playing?
#1507 [12:50] <orville1000> Ohyes i see
#1508 [12:51] <IronTarkus> I press "play", the game itself shows up for 1 frame, crashes, and gives me this: "The game crashed whilst initializing game
#1509 [12:51] <IronTarkus> Error: java.lang.IllegalStateException: The driver does not appear to support framebuffer objects"
#1510 [12:53] <IronTarkus> if this is a purely new issue, I am open to ideas on how to bootleg my drivers to workaround, even if that may cause crashing and instability
#1511 [12:54] <orville1000> Well i found this on reddit https://www.reddit.com/r/Minecraft/comments/1r65q8/your_video_card_does_not_support_framebuffer/
#1512 [12:55] * yolomaster163 [webchat@047-133-148-052.res.spectrum.com] has joined #minecrafthelp
#1513 [12:56] <IronTarkus> It appears the only solution is to get a new graphics card, but I find this confusing since it was working just fine in like 1.12 a year or so ago
#1514 [12:56] <yolomaster163> hello my minecraft isnt launching it starts to and then goes to not responding. i think its the texture pack and ive tried to uninstall and reinstall
#1515 [12:56] <orville1000> I think 1.14 might have introduced some new features that require framebuffering
#1516 [12:57] <IronTarkus> rip
#1517 [12:57] <orville1000> I am not very experienced and i am not a professional soo dont take my word serious
#1518 [12:58] <orville1000> yolomaster163 do you have crash logs
#1519 [12:58] <IronTarkus> well thanks anyway
#1520 [13:04] * Z [webchat@70-135-137-139.lightspeed.dybhfl.sbcglobal.net] has joined #minecrafthelp
#1521 [13:05] * Z is now known as Guest85025
#1522 [13:05] * ArthurHw [webchat@177-84-238-18.infortek.net.br] has joined #minecrafthelp
#1523 [13:05] * hello [webchat@c-68-83-63-61.hsd1.nj.comcast.net] has joined #minecrafthelp
#1524 [13:05] <Guest85025> I am having trouble with logging into my minecraft/mojang account
#1525 [13:05] <ArthurHw> Me to
#1526 [13:05] <ArthurHw> Me too
#1527 [13:05] <hello> hi, i am having trouble with my account. I purchased minecraft a while ago and I can log into my account but now I can only play the demo mode
#1528 [13:05] <Guest85025> It sounds dumb, but I cant remember what my email is
#1529 [13:06] <hello> can someone pls help
#1530 [13:06] <ArthurHw> II'm having trouble getting into my account on the minecraft minecraft.net site and the launcher
#1531 [13:06] <Guest85025> I had it logged in and remembered, then once it updated, it logged me out
#1532 [13:08] <ArthurHw> Dude, I just can´t play minecraft anymore, I just want to login into the site ;-;
#1533 [13:08] * Toke [webchat@176-22-219-64-dynamic.dk.customer.tdc.net] has joined #minecrafthelp
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#1535 [13:09] <ArthurHw> I have my email and my password , and I can lofin into mojang , but not into minecraft.net and the launcher
#1536 [13:09] <ArthurHw> login*
#1537 [13:12] <ArthurHw> ;-;
#1538 [13:12] <Guest85025> ugh
#1539 [13:12] <ArthurHw> How are u
#1540 [13:13] <ArthurHw> I´m sad
#1541 [13:13] <Guest85025> me too
#1542 [13:13] <Guest85025> all i want to do is play minecraft smh
#1543 [13:13] <ArthurHw> Did u forgeet your email?
#1544 [13:13] <Guest85025> yup
#1545 [13:14] <ArthurHw> Can u acess the minecraft site and the mojang site?
#1546 [13:14] <Guest85025> i cant because you have to log in with your email, they wont let you log in with user anymore :/
#1547 [13:15] <ArthurHw> :/
#1548 [13:16] <Guest85025> yea, so i dont know what to or what im going to do
#1549 [13:16] <Guest85025> because im pretty sure i have to buy it again
#1550 [13:16] * Mike_L [webchat@cpe-23-242-88-0.socal.res.rr.com] has joined #minecrafthelp
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#1552 [13:17] <ArthurHw> This is sad
#1553 [13:17] <Guest85025> yes it is
#1554 [13:17] <ArthurHw> I am scared with this possibility too
#1555 [13:17] <Guest85025> :/
#1556 [13:18] <Mike_L> Hi, I bought and downloaded minecraft YEARS ago, possibly in 2012. I stopped playing, but am now trying to play again, but I need to update and transfer my account to the new account system of a mojang account. To do this it ask for your email, username, and password. I have no clue what my username is and because of that I am unable to play the
#1557 [13:18] <Mike_L> game. I filled out a contact list but it has been a couple days and still no response. Any suggestions?
#1558 [13:19] <GreyVulpine> Did you fill out a support ticket using: https://help.mojang.com/customer/portal/emails/new
#1559 [13:19] <Mike_L> RIP I just read the above statement
#1560 [13:19] <Mike_L> Yes I did
#1561 [13:19] <GreyVulpine> Then you'll simply need to wait for a response: https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1562 [13:20] <Mike_L> Thanks
#1563 [13:20] <Guest85025> is there any way we can recover an email that we don't remember?
#1564 [13:20] <orville1000> Ok. I need help. I cant log into Minecraft launcher and i am 100% SURE that it is not me forgetting email or password. This happend when i saw in the top left corner it said "Not connected" so i tried to Re-Login and now i am unable to login.
#1565 [13:20] * hello [webchat@c-68-83-63-61.hsd1.nj.comcast.net] has quit. (Quit: webchat.esper.net)
#1566 [13:20] <GreyVulpine> Guest85025 - Fill out a support ticket. See: Quit iRC (webchat.esper.net) «97 people»
#1567 [13:21] * orville1000 [webchat@176.22.117.57] has quit. (Quit: webchat.esper.net)
#1568 [13:21] <GreyVulpine> Er. sorry, wrong copy/paste
#1569 [13:21] <GreyVulpine> Guest85025 - https://help.mojang.com/customer/en/portal/articles/329527-minecraft-log-in?b_id=5408
#1570 [13:21] <ArthurHw> I can´t acess the minecraft.net , but I can acess the mojang site
#1571 [13:22] * orville1000 [webchat@176.22.117.57] has joined #minecrafthelp
#1572 [13:22] <ArthurHw> What can I do?
#1573 [13:22] <GreyVulpine> And what exactly happens when you try to access it?
#1574 [13:22] <ArthurHw> Apeers wrong email or wrong password
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#1576 [13:22] <ArthurHw> but it´s correct
#1577 [13:23] <ArthurHw> I can´t login into the game launcher too
#1578 [13:23] <GreyVulpine> Probably either tripped the anti-flood protection. It prevents people from brute forcing an account, by locking down all attempts
#1579 [13:23] <GreyVulpine> Wait an hour or two, then try again
#1580 [13:24] <ArthurHw> It´s sad , cause I waited 23 hours
#1581 [13:24] <GreyVulpine> Otherwise, you'll need to contact mojang support to get started on account recovery. I'm thinking it's the former
#1582 [13:24] <ArthurHw> Can u give me the link?
#1583 [13:25] <GreyVulpine> https://help.mojang.com/customer/portal/emails/new
#1584 [13:25] <ArthurHw> Thanks!
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#1586 [13:26] <Guest85025> How long does it usually take for Mojang to respond?
#1587 [13:26] <GreyVulpine> https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
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#1596 [13:49] <kristi> Hi, my account logins work on this computer but not my friends computer even when im using the exact same email/password it says invalid credentials.
#1597 [13:51] * Soupyahtzee [webchat@97-85-236-25.static.stls.mo.charter.com] has joined #minecrafthelp
#1598 [13:51] <Soupyahtzee> getting error message "java.io.IOException: An Existing connection was forcibly closed by remote host"
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#1600 [13:58] * kristi [webchat@c-68-62-47-10.hsd1.mi.comcast.net] has quit. (Read error: Connection reset by peer)
#1601 [13:58] * Lara [webchat@dyn-192-249-130-70.nexicom.net] has quit. (Read error: Connection reset by peer)
#1602 [13:59] <lol768> F
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#1605 [14:05] * HonestLiar [webchat@104.142.125.224] has joined #minecrafthelp
#1606 [14:05] <HonestLiar> Hello
#1607 [14:05] <Guest67405> when i try to open a server like hypixel my game crashes and shows me java tm binary is not responding
#1608 [14:05] <HonestLiar> Is your java up to date?
#1609 [14:06] <Guest67405> how do i check that
#1610 [14:06] <HonestLiar> Do you have java installed?
#1611 [14:06] <Guest67405> let me checked
#1612 [14:06] * B240 [webchat@136.188.151.177.isp.timbrasil.com.br] has joined #minecrafthelp
#1613 [14:08] <Guest67405> ok so i dont have java installed for some reason so once i do in
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#1616 [14:09] <theshadowq8y> hello
#1617 [14:09] <Guest67405> hi so i didnt have java installed and when i tried to open minecraft it crashed so once i do install it then it should work right
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#1619 [14:10] <theshadowq8y> any supporter here
#1620 [14:10] <theshadowq8y> ?
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#1623 [14:15] * sonignus [webchat@dhcp-077-248-085-046.chello.nl] has joined #minecrafthelp
#1624 [14:15] <sonignus> i just bougt minecraft today. when i started it up it had connectivity problems. when i fixed that and try to start up the game it gut stuck en wasn't responding and said: ERROR GAME CRASHED an unexpected issue accured and the game has crashed. now i really don't know what to do
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#1628 [14:20] <CubeTheThird> sonignus, do you get a crash report?
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#1632 [14:25] * webrosc_ is now known as webrosc
#1633 [14:25] * PollitolphaDJ [webchat@modemcable027.29-19-135.mc.videotron.ca] has joined #minecrafthelp
#1634 [14:25] <PollitolphaDJ> whow i can play in pc
#1635 [14:27] <PollitolphaDJ> How could I play in minecraft pc? I already bought minecraft for tablet but I do not know how to pass the game to my pc.
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#1639 [14:29] <B240> I've been having this problem for some time now. Whenever I try to open a world or join a multiplayer server, Minecraft crashes when loading. All I get is "The game crashed whilst mouseclicked event handler. Error: java.lang.IllegalStateException: failed to create a child event loop". I've tried to disable anti-viruses, as it was recommended, but t
#1640 [14:29] <B240> he problem persists. If anyone could help me here, I'd be very grateful.
#1641 [14:29] * ThatsNucey [webchat@dslb-092-072-005-017.092.072.pools.vodafone-ip.de] has joined #minecrafthelp
#1642 [14:30] <CubeTheThird> B240, what anti-virus and firewall software do you have?
#1643 [14:30] * ThatsNucey [webchat@dslb-092-072-005-017.092.072.pools.vodafone-ip.de] has quit. (Client Quit)
#1644 [14:30] <B240> I have AVG and Windows Defender
#1645 [14:31] <CubeTheThird> B240, hmm let's run a malware scan in that case
#1646 [14:31] <CubeTheThird> ??> B240 av/adwcleaner
#1647 [14:31] <Mightyena> B240: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#1648 [14:31] <Mightyena> B240: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1649 [14:31] <B240> I ran ADWCleaner already and removed the malware, but the problem hasn't been solved....
#1650 [14:31] <B240> I even tried to run it a second time but no malware were found
#1651 [14:32] <CubeTheThird> ??> B240 tools/hjt
#1652 [14:32] <Mightyena> B240: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1653 [14:32] <Mightyena> B240: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1654 [14:32] * sonignus [webchat@dhcp-077-248-085-046.chello.nl] has joined #minecrafthelp
#1655 [14:32] * ThatsNucey [webchat@dslb-092-072-005-017.092.072.pools.vodafone-ip.de] has joined #minecrafthelp
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#1657 [14:32] <B240> I'll try this
#1658 [14:35] <B240> https://paste.ubuntu.com/p/mhmXmPsFQn/
#1659 [14:36] <CubeTheThird> B240, ok one moment
#1660 [14:37] * Kate_Evy [webchat@83-83-52-42.cable.dynamic.v4.ziggo.nl] has joined #minecrafthelp
#1661 [14:37] <Kate_Evy> Hello
#1662 [14:37] <Kate_Evy> ??
#1663 [14:37] <Kate_Evy> Someone here?
#1664 [14:38] <Kate_Evy> #minecrafthelp
#1665 [14:38] <Kate_Evy> help
#1666 [14:38] <Kate_Evy> PLEASE
#1667 [14:38] <Kate_Evy> my lan isnt working
#1668 [14:39] <CubeTheThird> Kate_Evy, can you elaborate?
#1669 [14:39] * thimonkey [webchat@82-217-145-150.cable.dynamic.v4.ziggo.nl] has joined #minecrafthelp
#1670 [14:39] <Kate_Evy> Yes
#1671 [14:39] <CubeTheThird> B240, I'm seeing several things that could be problematic: Hamchi, Intel Security, and Akamai
#1672 [14:39] <Kate_Evy> Please help
#1673 [14:39] <Kate_Evy> I am trying to join my friends
#1674 [14:40] * thimonkey [webchat@82-217-145-150.cable.dynamic.v4.ziggo.nl] has quit. (Client Quit)
#1675 [14:40] <Kate_Evy> but everytime i get a stupid error
#1676 [14:40] <CubeTheThird> Kate_Evy, what error?
#1677 [14:40] <Kate_Evy> BRUH
#1678 [14:40] <Kate_Evy> wait lemme see
#1679 [14:41] * orville1000 [webchat@176.22.117.57] has joined #minecrafthelp
#1680 [14:41] <Kate_Evy> io.netty.channel.ConnectTimeoutException: connection timed out:
#1681 [14:41] <Kate_Evy> That
#1682 [14:42] <Kate_Evy> :'((
#1683 [14:42] <orville1000> ?
#1684 [14:42] <Kate_Evy> HELLO
#1685 [14:42] <Kate_Evy> CAN U HELP?
#1686 [14:42] <orville1000> Hi!
#1687 [14:42] <orville1000> I can try
#1688 [14:42] <CubeTheThird> Kate_Evy, can I assume you're on the same network as your friend?
#1689 [14:42] <Kate_Evy> No
#1690 [14:42] <Kate_Evy> im not
#1691 [14:42] <CubeTheThird> Kate_Evy, that's what LAN is for
#1692 [14:42] <Kate_Evy> but when i was it didnt work either
#1693 [14:42] <orville1000> btw CubeTheThird if you remember me i just had to wait a few hours now it works... i did nothing...
#1694 [14:43] <CubeTheThird> orville1000, lol ok then....
#1695 [14:43] <Kate_Evy> But how can i join if im not on the same wifi
#1696 [14:43] * Person [webchat@cpe-23-243-79-86.socal.res.rr.com] has joined #minecrafthelp
#1697 [14:43] <Kate_Evy> network thingy
#1698 [14:43] <ThatsNucey> Hey, So I have this problem since last Chrismas. I cant connect to Minecraft Servers/ singleplayer Worlds. Either I can connect for a few sekonds or I cannot even join the world once. In both cases the Minecraft screen freezes. :(
#1699 [14:43] <Kate_Evy> Im a noob
#1700 [14:44] <CubeTheThird> Kate_Evy, your friend would have to host a server
#1701 [14:44] <Kate_Evy> Hello fellow struggling human
#1702 [14:44] <CubeTheThird> ThatsNucey, what anti-virus and firewall software do you have?
#1703 [14:44] * Lord_of_Life [~Lord@46.217.58.5] has quit. (Ping timeout: 198 seconds)
#1704 [14:44] <Kate_Evy> And how does she do that???
#1705 [14:44] <ThatsNucey> avast
#1706 [14:44] * Lord_of_Life [~Lord@46.217.58.5] has joined #minecrafthelp
#1707 [14:45] <CubeTheThird> ThatsNucey, let's run a malware scan first then
#1708 [14:45] <CubeTheThird> ??> ThatsNucey av/adwcleaner
#1709 [14:45] <Mightyena> ThatsNucey: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#1710 [14:45] <Mightyena> ThatsNucey: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1711 [14:45] <CubeTheThird> ??> Kate_Evy mp/server-setup
#1712 [14:45] <Mightyena> Kate_Evy: Lots of information about setting up a server can be found here: https://minecraft.gamepedia.com/Tutorials/Setting_up_a_server
#1713 [14:45] <CubeTheThird> Kate_Evy, there are some instructions there ^^^, there are also various tutorials online
#1714 [14:45] <Kate_Evy> ThAnK yOu
#1715 [14:45] <Kate_Evy> dvhflnjbjksdhUGFjvhsdVHJBCd,jvkhbkdjshc.djskcjds
#1716 [14:45] <Kate_Evy> wHAGCgdgbshvJ<B>j
#1717 [14:46] <Kate_Evy> U nice keep going!
#1718 [14:46] <CubeTheThird> Kate_Evy, please don't spam
#1719 [14:46] <Kate_Evy> :'((
#1720 [14:47] <B240> CubeTheThird What should I do now that I know that Hamchi, Insel Security and Akamai are probably causing the issue? Uninstall them?
#1721 [14:47] <CubeTheThird> B240, I'd recommend removing Hamachi and Intel Security to start, since we see those causing problems the most often
#1722 [14:47] <Kate_Evy> Okay bye humans
#1723 [14:47] <Kate_Evy> BSKCJ;HA"IWOB>
#1724 [14:47] <B240> OK, I'll try that
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#1728 [14:57] <B240> Would it be recommended to restart the computer after uninstalling them?
#1729 [15:00] <CubeTheThird> B240, yes I would recommend that
#1730 [15:01] <B240> Alright, let me do it
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#1732 [15:07] * Juva123 [webchat@217.146.29.78] has joined #minecrafthelp
#1733 [15:09] <Juva123> Hello there. When I try to login to minecraft net it doesn't say anything and i get an error message in chrome. Also when I try to login to launcher it says incorrect username/password. Error: Access to fetch at 'https://authserver.mojang.com/authenticate' from origin 'https://my.minecraft.net' has been blocked by CORS policy: Response to preflight
#1734 [15:09] <Juva123> request doesn't pass access control check: No 'Access-Control-Allow-Origin' header is present on the requested resource. If an opaque response serves your needs, set the request's mode to 'no-cors' to fetch the resource with CORS disabled.
#1735 [15:11] * PRECONCEITO [webchat@179.176.189.121.dynamic.adsl.gvt.net.br] has joined #minecrafthelp
#1736 [15:11] <PRECONCEITO> hi
#1737 [15:11] <PRECONCEITO> can help me?
#1738 [15:12] <PRECONCEITO> someone has stolen my minecraft account and has changed my account access email.
#1739 [15:12] * PRECONCEITO [webchat@179.176.189.121.dynamic.adsl.gvt.net.br] has quit. (Client Quit)
#1740 [15:16] * Blueberrypuppy [webchat@ip68-101-12-13.pn.at.cox.net] has joined #minecrafthelp
#1741 [15:18] <Blueberrypuppy> Hey so I'm having issues. Tried to download a resource pack and its too big for my graphics card, I guess. Whenever i try to boot minecraft up, it crashes. How do I get rid of the resource pack?? I already deleted it from my mac and it didn't do much of anything.
#1742 [15:19] <Juva123> hey, im no professional but did you delete it form the minecraft folder?
#1743 [15:19] <Blueberrypuppy> There is no minecraft folder on my mac, which is confusing me
#1744 [15:20] <Juva123> If you select "go to folder" from menu can you search ~/Library/Application Support/minecraft
#1745 [15:22] * dave [webchat@CPE30b7d4fdde03-CM30b7d4fdde00.sdns.net.rogers.com] has joined #minecrafthelp
#1746 [15:23] <Blueberrypuppy> Holy poop wait I found it kinda
#1747 [15:23] <Blueberrypuppy> What should I do now?
#1748 [15:23] * dave is now known as Guest83651
#1749 [15:24] <Juva123> go to minecraft > recourcepacks and delete the one causing problems
#1750 [15:24] * Guest83651 [webchat@CPE30b7d4fdde03-CM30b7d4fdde00.sdns.net.rogers.com] has quit. (Client Quit)
#1751 [15:24] <Juva123> remember to turn off minecraft otherwise it wont delete
#1752 [15:24] <Blueberrypuppy> Okay, let me see if that worked
#1753 [15:25] <Blueberrypuppy> It worked! Thanks so much!! <3
#1754 [15:25] <Juva123> Happy to help :)
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#1756 [15:32] * DiegoProg [webchat@cpe-70-95-129-205.san.res.rr.com] has joined #minecrafthelp
#1757 [15:34] <DiegoProg> Hey I've been playing Minecraft on survival mode with my son for the last few months. We were excited the other day to have finally gotten to the point where we were ready to take on the Ender Dragon. Unfortunately, when we went through the portal we encountered not one Ender Dragon but SIX! There's simply no way we can get past them. Are we out of
#1758 [15:34] <DiegoProg> luck? I'd really hate to give up on the goal of beating the dragon with my son! We're on the latest version of Bedrock, playing on a Realm.
#1759 [15:35] <CubeTheThird> DiegoProg, six? wow let me check real quick to see if there's an open bug report for this
#1760 [15:36] <CubeTheThird> DiegoProg, is this the first time you both enter the end?
#1761 [15:36] <DiegoProg> Yes.
#1762 [15:37] <DiegoProg> And yeah. Wow is what we said too.
#1763 [15:38] <CubeTheThird> DiegoProg, hmm I'm seeing this bug report: https://bugs.mojang.com/browse/MCPE-37590
#1764 [15:38] <CubeTheThird> DiegoProg, though many reporters there say it's after they re-visit
#1765 [15:39] <CubeTheThird> DiegoProg, as for a solution, my only thoughts are if commands are enabled on the realm
#1766 [15:40] <DiegoProg> Oh ok, so yeah, it was our first "trip" to the End, but we might have died and re-entered before the multiple drags showed up. So this is a known issue with no fix then?
#1767 [15:40] <CubeTheThird> DiegoProg, it's an open ticket, but it would be possible to work around it depending on if we can use commands
#1768 [15:41] <DiegoProg> I've got cheats off, unfortunately.
#1769 [15:42] * CR6 [webchat@cpc1-haye25-2-0-cust783.17-4.cable.virginm.net] has joined #minecrafthelp
#1770 [15:43] <CR6> I am not able to add free texture packs to my minecraft account
#1771 [15:43] * Pjoksan [webchat@a95-92-14-32.cpe.netcabo.pt] has joined #minecrafthelp
#1772 [15:44] <CubeTheThird> DiegoProg, hmm I can't think of anything practical as a solution, short of having a lot of people help haha
#1773 [15:44] <DiegoProg> Hah. Ok I figured as much. Thanks for considering it.
#1774 [15:45] <CubeTheThird> DiegoProg, you may want to see if people on the minecraft forums or reddit have thoughts
#1775 [15:45] <Pjoksan> Hello, I bought minecraft in 2014 for 20€ and 5 years later, now, I can't log-in, I tried the e-mail, but it doesn't send me the reset password option, I already opened a ticket
#1776 [15:45] <CubeTheThird> Pjoksan, you'll have to wait for Mojang's response
#1777 [15:46] <CR6> How can I add the texture packs in the market place to my account?
#1778 [15:47] <CubeTheThird> CR6, sorry I don't know the answer to that. I mainly know stuff for the Java edition
#1779 [15:47] * DiegoProg [webchat@cpe-70-95-129-205.san.res.rr.com] has quit. (Quit: webchat.esper.net)
#1780 [15:47] <Juva123> Hey, when I try to login to minecraft.net it doesn't say anything and I get this error message in chrome: Access to fetch at 'https://authserver.mojang.com/authenticate' from origin 'https://my.minecraft.net' has been blocked by CORS policy: Response to preflight request doesn't pass access control check: No 'Access-Control-Allow-Origin' header is
#1781 [15:47] <Juva123> present on the requested resource. If an opaque response serves your needs, set the request's mode to 'no-cors' to fetch the resource with CORS disabled.
#1782 [15:47] <CR6> I wanted to add it to my java edition
#1783 [15:47] <CubeTheThird> ??> Juva123 info/mcleaks
#1784 [15:47] <Mightyena> Juva123: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#1785 [15:47] <Mightyena> Juva123: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#1786 [15:48] <CubeTheThird> CR6, java edition doesn't use texture packs from the marketplace. That only applies to bedrock edition
#1787 [15:48] <CubeTheThird> CR6, with java edition you can just download a pack from a website and install it in the game
#1788 [15:48] <CR6> oh ty
#1789 [15:48] * CR6 [webchat@cpc1-haye25-2-0-cust783.17-4.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#1790 [15:48] * sabertooth [webchat@bzq-79-179-27-72.red.bezeqint.net] has joined #minecrafthelp
#1791 [15:48] <Juva123> To my knowledge I don't have any of that stuff and I bought the account back in 2014
#1792 [15:49] * HelpMe1 [webchat@85-250-148-247.bb.netvision.net.il] has joined #minecrafthelp
#1793 [15:49] * Daniel8 [webchat@CPE64777d543e33-CM64777d543e30.cpe.net.cable.rogers.com] has joined #minecrafthelp
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#1795 [15:49] <Daniel8> hello
#1796 [15:49] <Daniel8> i cannot login to my account
#1797 [15:50] <CubeTheThird> ??> Juva123 tools/hjt
#1798 [15:50] <Mightyena> Juva123: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1799 [15:50] <Mightyena> Juva123: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1800 [15:50] <CubeTheThird> Daniel8, what happens when you try?
#1801 [15:50] <Daniel8> CubeTheThird it says incorrect information but i type in the same info into another pc and i connect
#1802 [15:50] <sabertooth> hey for some reason my minecraft account wont login in the client while on the website it wont respond at all
#1803 [15:50] <Daniel8> same
#1804 [15:51] <CubeTheThird> Daniel8, what happens on minecraft.net ?
#1805 [15:51] <CubeTheThird> sabertooth, on minecraft.net ?
#1806 [15:51] <Daniel8> CubeTheThird type in my info but the button doesnt work or when i press enter it doesnt register as me pressing go or enter
#1807 [15:52] <sabertooth> same here
#1808 [15:52] <CubeTheThird> ?? info/mcleaks
#1809 [15:52] <Mightyena> info/mcleaks: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#1810 [15:52] <Mightyena> info/mcleaks: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#1811 [15:52] <CubeTheThird> Daniel8 and sabertooth ^^^^^
#1812 [15:52] <Juva123> I get "For some reason your system denied write access to the hosts file. If any hijacked domains are in this file, Hijackthis may NOT be able to fix this."
#1813 [15:52] <CubeTheThird> Juva123, that's ok
#1814 [15:52] <Daniel8> how do i remove them
#1815 [15:53] <CubeTheThird> ?? win/hosts/edit
#1816 [15:53] <Mightyena> win/hosts/edit: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#1817 [15:53] <Mightyena> win/hosts/edit: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#1818 [15:53] <CubeTheThird> ^^^^
#1819 [15:53] <Juva123> https://paste.ubuntu.com/p/t366gTYkBf/
#1820 [15:54] <CubeTheThird> Juva123, ya that's what I thought
#1821 [15:54] <CubeTheThird> ??> Juva123 win/hosts/edit
#1822 [15:54] <Mightyena> Juva123: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#1823 [15:54] <Mightyena> Juva123: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#1824 [15:55] <Juva123> You want this as well?
#1825 [15:56] <CubeTheThird> Juva123, no. You need to remove the lines in that file with mojang in it, and save the file
#1826 [15:56] * hunter [webchat@75-109-178-180.mdlncmtk02.com.dyn.suddenlink.net] has joined #minecrafthelp
#1827 [15:56] <sabertooth> ok
#1828 [15:56] <sabertooth> what to do next?
#1829 [15:56] <hunter> I have my account email but cant remember my username
#1830 [15:56] <CubeTheThird> sabertooth, remove the lines in the file that have mojang in it, and save it
#1831 [15:57] <sabertooth> done
#1832 [15:57] <Juva123> Ok, let me see if it worked.
#1833 [15:57] <sabertooth> ok it worked now
#1834 [15:57] <CubeTheThird> hunter, did you buy the account before or after 2013?
#1835 [15:57] <sabertooth> thank you for the help and thank you for your time
#1836 [15:57] <CubeTheThird> no problem :3
#1837 [15:57] <hunter> CubeTheThird before
#1838 [15:57] * sabertooth [webchat@bzq-79-179-27-72.red.bezeqint.net] has quit. (Quit: webchat.esper.net)
#1839 [15:57] <CubeTheThird> hunter, did you migrate it at any point to a mojang.com account?
#1840 [15:58] <hunter> no, im trying to migrate my account
#1841 [15:58] <CubeTheThird> hunter, gotcha. If you can't remember the username, you will have to contact Mojang support
#1842 [15:58] <CubeTheThird> ??> hunter mojang/email
#1843 [15:58] <Mightyena> hunter: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1844 [15:58] <Mightyena> hunter: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1845 [15:58] <hunter> alright Ill do that, thank you
#1846 [15:58] <Juva123> It works now, thanks so much.
#1847 [15:58] <CubeTheThird> no problem :3
#1848 [15:58] <Daniel8> is using mcleaks against the law?
#1849 [15:59] <CubeTheThird> Daniel8, at the very least, it's a violation of the EULA/ToS for the game
#1850 [15:59] <Daniel8> so there is no chance of getting in troble if i used it?
#1851 [16:00] <CubeTheThird> Daniel8, while I couldn't say what legal ramifications there could be, as I'm not a lawyer, you could have your account revoked, for example
#1852 [16:00] <Daniel8> oh ok
#1853 [16:00] <Daniel8> thank you for your time
#1854 [16:00] <Daniel8> and it works now btw
#1855 [16:00] <Daniel8> so thanks bb
#1856 [16:00] <Daniel8> ly <3
#1857 [16:01] <CubeTheThird> :3
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#1861 [16:01] * Amber0 [webchat@107-146-230-45.res.bhn.net] has joined #minecrafthelp
#1862 [16:03] <hunter> i tried another username that I might have named it and it worked, so i was able to migrate my account. yay
#1863 [16:03] * birdnest [webchat@CPEa456ccbd73c9-CMa456ccbd73c7.cpe.net.cable.rogers.com] has joined #minecrafthelp
#1864 [16:03] <Amber0> Im trying to play multiplayer with a friend. we are running the same version (1.14.4) on the same system (MacBook Pro) on the same internet but neither of us can see the world when the other opens to LAN
#1865 [16:03] <CubeTheThird> hunter, oh good!
#1866 [16:04] <CubeTheThird> Amber0, do either of you have anti-virus ?
#1867 [16:04] <hunter> yeah, thank you for the help though
#1868 [16:04] <birdnest> I need to reset my security questions but I can't get into my email because it was hacked, I tryed to contact mojang but its been a month and nothing
#1869 [16:04] <Amber0> I do
#1870 [16:05] <CubeTheThird> birdnest, see https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1871 [16:05] <Amber0> its called Malwarebytes
#1872 [16:06] <CubeTheThird> Amber0, ah. That's probably not an issue then, unless it's running some kind of firewall. We could try a trick to manually connect though. Is it you or your friend who's hosting the world?
#1873 [16:06] <birdnest> what does it mean by we are currently replying to cases received on may 18th? do I have to wait a year just so I can play minecraft again
#1874 [16:06] <Amber0> me
#1875 [16:06] <CubeTheThird> birdnest, umm... no. That means they are going through tickets submitted 2 months ago, ish
#1876 [16:08] <birdnest> when will they go through the new tickets
#1877 [16:08] <CubeTheThird> birdnest, when they get to them
#1878 [16:08] <birdnest> ok
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#1881 [16:09] * Chapee [webchat@50-195-117-226-static.hfc.comcastbusiness.net] has joined #minecrafthelp
#1882 [16:10] <Chapee> Any minecraft version over 1.13.0 wont start
#1883 [16:10] <CubeTheThird> Chapee, what happens?
#1884 [16:10] <Chapee> It starts up then crashes before I can even see the mojang screen
#1885 [16:10] <CubeTheThird> Chapee, do you get a crash report?
#1886 [16:11] <Chapee> The crash report wont open
#1887 [16:11] <CubeTheThird> ??> Chapee launcher/log
#1888 [16:11] <Mightyena> Chapee: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#1889 [16:11] <Amber0> im usually the host but they can host as well. its just neither of us can see the world in the world display when its opened to LAN
#1890 [16:12] <Chapee> CubeTheThird I should let you know im on MAC
#1891 [16:13] <Chapee> hello?
#1892 [16:13] <CubeTheThird> Chapee, ya that doesn't matter
#1893 [16:14] <Chapee> okay
#1894 [16:14] <CubeTheThird> Amber0, alright. When you open the world to LAN you should see a port number show up in the game chat right?
#1895 [16:14] * B240 [webchat@45.160.165.177.isp.timbrasil.com.br] has joined #minecrafthelp
#1896 [16:14] <Amber0> yeah
#1897 [16:14] <Amber0> we tried the direct connect already with the IP address but it times out
#1898 [16:15] <CubeTheThird> Amber0, oh really? what IP address are you using?
#1899 [16:15] <Chapee> Okay I did all the steps now what?
#1900 [16:15] <B240> CubeTheThird Sorry for taking too long to come back, everything is working fine now. Thank you very much!
#1901 [16:15] <CubeTheThird> Chapee, give the link to your report here
#1902 [16:15] <CubeTheThird> B240, oh awesome!
#1903 [16:15] <Chapee> how?
#1904 [16:15] * B240 [webchat@45.160.165.177.isp.timbrasil.com.br] has quit. (Client Quit)
#1905 [16:15] <Amber0> I went online and looked up my IP address and used that numer
#1906 [16:16] <CubeTheThird> Chapee, as in Step 8, copy it from your browser and paste it here
#1907 [16:16] <CubeTheThird> Amber0, ah that isn't the right address
#1908 [16:16] <CubeTheThird> Amber0, see this guide: http://osxdaily.com/2010/11/21/find-ip-address-mac/
#1909 [16:16] <CubeTheThird> Amber0, it might be a bit out of date, but should still work
#1910 [16:16] <Chapee> It dosent show up in my browser
#1911 [16:16] <CubeTheThird> Chapee, you might need to click on the top bar to show it
#1912 [16:17] * drmat2006 [webchat@87.102.103.65] has joined #minecrafthelp
#1913 [16:17] <Amber0> oh thank you ill try the direct connect now with that number
#1914 [16:17] <drmat2006> hello
#1915 [16:18] <CubeTheThird> hello drmat2006
#1916 [16:18] * adad [webchat@dyn216-8-142-153.ADSL.mnsi.net] has joined #minecrafthelp
#1917 [16:18] <adad> hi there
#1918 [16:18] <CubeTheThird> hello adad
#1919 [16:18] <drmat2006> really sorry to bother you if its late where you are, but do you know how to change an account email?
#1920 [16:18] <CubeTheThird> ??> drmat2006 account/reset-email
#1921 [16:18] <Mightyena> drmat2006: You can reset your Mojang account email by going here: https://account.mojang.com/changeemail/request
#1922 [16:19] <adad> i have accidentally bought the wrong edition of minecraft and was hoping for a refund
#1923 [16:19] <adad> is that possible
#1924 [16:19] <drmat2006> thank you for your help!
#1925 [16:20] <CubeTheThird> adad, which one did you buy?
#1926 [16:20] * Mariosh [webchat@89-64-30-132.dynamic.chello.pl] has joined #minecrafthelp
#1927 [16:20] <adad> CubeTheThird i bought the java edition
#1928 [16:20] <Mariosh> hello i can't reset my password on my account
#1929 [16:20] <CubeTheThird> adad, ok. You'll have to contact Mojang for the refund
#1930 [16:20] <Mariosh> that to do?
#1931 [16:20] <CubeTheThird> ??> adad mojang/email
#1932 [16:20] <Mightyena> adad: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1933 [16:20] <Mightyena> adad: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1934 [16:20] * drmat2006 [webchat@87.102.103.65] has quit. (Client Quit)
#1935 [16:20] <CubeTheThird> Mariosh, are you not getting the email?
#1936 [16:20] <Mariosh> yup
#1937 [16:21] <Mariosh> not at all
#1938 [16:21] <CubeTheThird> Mariosh, how long have you waited?
#1939 [16:21] <Mariosh> over 24h
#1940 [16:21] <Mariosh> no spam nothing
#1941 [16:21] <CubeTheThird> Mariosh, ok. You'll have to contact Mojang about it
#1942 [16:21] <CubeTheThird> ??> Mariosh mojang/email
#1943 [16:21] <Mightyena> Mariosh: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1944 [16:21] <Mightyena> Mariosh: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1945 [16:21] * Lucy [webchat@cpc79021-cbly7-2-0-cust41.6-2.cable.virginm.net] has joined #minecrafthelp
#1946 [16:21] <CubeTheThird> Mariosh, make sure you get the automated response email from that
#1947 [16:21] <Lucy> My world has disappeared
#1948 [16:22] * Chapee [webchat@50-195-117-226-static.hfc.comcastbusiness.net] has joined #minecrafthelp
#1949 [16:22] <Mariosh> i get the autometed response
#1950 [16:22] <Mariosh> and i will wait
#1951 [16:22] <Lucy> On Xbox one
#1952 [16:22] <Chapee> My minecraft over 1.13 wont start
#1953 [16:22] * Lucy [webchat@cpc79021-cbly7-2-0-cust41.6-2.cable.virginm.net] has quit. (Client Quit)
#1954 [16:23] <CubeTheThird> Chapee, are you using Safari?
#1955 [16:23] <Amber0> OMG thank you a lot. it works. I contacted Mojang almost a month ago and have been waiting since.
#1956 [16:23] <adad> is there a way i can switch my java edition for the windsows 10 one
#1957 [16:23] <CubeTheThird> Amber0, awesome!
#1958 [16:23] <CubeTheThird> adad, there is not. They are separate purchases
#1959 [16:23] * Amber0 [webchat@107-146-230-45.res.bhn.net] has quit. (Quit: webchat.esper.net)
#1960 [16:23] <Chapee> CubeTheThird I have the link for you
#1961 [16:23] <CubeTheThird> Chapee, give it here please
#1962 [16:23] <Chapee> https://paste.ubuntu.com/p/p3p9ycGGgC/
#1963 [16:23] <adad> is there a form i can fill out to get a refund
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#1965 [16:24] * hunter [webchat@75-109-178-180.mdlncmtk02.com.dyn.suddenlink.net] has quit. (Quit: webchat.esper.net)
#1966 [16:24] * Kellen [webchat@198.85.192.200] has joined #minecrafthelp
#1967 [16:24] <CubeTheThird> ??> adad mojang/email
#1968 [16:24] <Mightyena> adad: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1969 [16:24] <Mightyena> adad: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1970 [16:24] <CubeTheThird> adad, see that ^^^
#1971 [16:24] <CubeTheThird> ??> Chapee mac/.minecraft
#1972 [16:24] <Mightyena> Chapee: To get at Minecraft's locally stored files on a Mac, in the Finder, from the Go menu, select 'Go to Folder', and type in: ~/Library/Application Support/minecraft, and click Go.
#1973 [16:24] <CubeTheThird> Chapee, go there ^^^
#1974 [16:24] * adad [webchat@dyn216-8-142-153.ADSL.mnsi.net] has quit. (Quit: webchat.esper.net)
#1975 [16:26] <Kellen> Hello I have Minecraft is On my fire tablet but almost all the time as I go into the game or I am loading a world the game stops working I trying force stoping clearing data and even uninstalling and reinstalling it
#1976 [16:26] <Chapee> Cube it says that the folder cannot be found
#1977 [16:27] * aj [webchat@76-197-203-238.lightspeed.rcsntx.sbcglobal.net] has joined #minecrafthelp
#1978 [16:27] <CubeTheThird> Chapee, you entered "~/Library/Application Support/minecraft" exactly?
#1979 [16:27] <aj> How do i login on my pc with my xbox account to continue playing with friends?
#1980 [16:27] <Chapee> Oh now it worked
#1981 [16:27] <CubeTheThird> Kellen, sorry we mainly support the java edition here. You might want to try looking on the minecraft forums or reddit
#1982 [16:28] <Chapee> CubeTheThird What do I do now?
#1983 [16:28] <Kellen> Oh ok thanks anyways
#1984 [16:28] <CubeTheThird> aj, do you mean you currently own the game for xbox?
#1985 [16:28] * Kellen [webchat@198.85.192.200] has quit. (Client Quit)
#1986 [16:28] <aj> yes i have the windows 10 on xbox
#1987 [16:28] <CubeTheThird> Chapee, there, can you open this file: hs_err_pid3749.log
#1988 [16:28] <CubeTheThird> aj, each one requires a separate purchase
#1989 [16:29] <Chapee> CubeTheThird now what?
#1990 [16:29] <CubeTheThird> Chapee, copy the text from that file onto onto http://paste.ubuntu.com and give the URL here.
#1991 [16:29] <aj> so i cant play windows 10 version on my pc with xbox people? we have a realm
#1992 [16:30] * Mariosh [webchat@89-64-30-132.dynamic.chello.pl] has quit. (Quit: webchat.esper.net)
#1993 [16:30] <CubeTheThird> aj, if you currently own the game on xbox, it is a separate purchase to play it on a PC, even with the same account
#1994 [16:30] <Chapee> CubeTheThird https://paste.ubuntu.com/p/VmqgpdPVHh/
#1995 [16:31] <aj> i have an account on pc from years ago can i still access a realm on that??
#1996 [16:32] <CubeTheThird> Chapee, do un-modded versions work?
#1997 [16:32] <CubeTheThird> aj, for the java edition, or Windows 10 edition?
#1998 [16:32] <Chapee> No
#1999 [16:32] * gwpt [webchat@bd784dd0.virtua.com.br] has joined #minecrafthelp
#2000 [16:33] <gwpt> hello, i am not able to login in my account
#2001 [16:33] <CubeTheThird> Chapee, can you send me the launcher log when you try playing without mods?
#2002 [16:33] <CubeTheThird> gwpt, what happens?
#2003 [16:33] <Chapee> Sure
#2004 [16:33] <gwpt> it says incorrect email or password, but i have already changed my password and it still happens
#2005 [16:33] <aj> ah so i have to buy a seperate windows 10 edition, dang that sucks. how many times must i buy the game lol
#2006 [16:34] <CubeTheThird> gwpt, what happens on the login page for minecraft.net ?
#2007 [16:34] <gwpt> incorrect email or password
#2008 [16:34] <CubeTheThird> aj, one for every device, for every person, each day!!! hahahaa jk jk
#2009 [16:34] <gwpt> but i have already changed
#2010 [16:34] <CubeTheThird> gwpt, are you using a VPN or Proxy?
#2011 [16:34] <gwpt> vpn
#2012 [16:35] <CubeTheThird> gwpt, disable the VPN and try
#2013 [16:35] <gwpt> i used to play on windows 7 and now my new computer is windows 10
#2014 [16:35] <Chapee> CubeTheThird can you send me the link for the pasting website
#2015 [16:35] <CubeTheThird> Chapee, https://paste.ubuntu.com
#2016 [16:35] <gwpt> does that change anything?
#2017 [16:35] <gwpt> my windowns changed
#2018 [16:36] <CubeTheThird> gwpt, that wouldn't matter for login in
#2019 [16:36] <gwpt> i will disable vpn
#2020 [16:36] <gwpt> 1 minute
#2021 [16:36] * snapple [webchat@104-2-180-120.lightspeed.rlghnc.sbcglobal.net] has joined #minecrafthelp
#2022 [16:37] <aj> so even though ive bought 360 version, xbox one version, microsoft 10 version on xbox one, and java i still have to buy microsoft 10 on pc?
#2023 [16:37] <CubeTheThird> aj, wait.. you bought on xbox one twice?
#2024 [16:38] <snapple> lmao
#2025 [16:38] <aj> correct xbox one edition specifically, then the newest microsoft 10 edition
#2026 [16:38] <snapple> I forgot my email
#2027 [16:38] <snapple> where can I ask for it
#2028 [16:38] <Chapee> CubeTheThird https://paste.ubuntu.com/p/KbbNbPGZcR/
#2029 [16:38] <gwpt> i disabled vpn but the issue remains, what about now?
#2030 [16:38] <CubeTheThird> aj, umm... that doesn't sound right. The xbox one edition should have been a free upgrade to the Bedrock edition (same as windows 10 now)
#2031 [16:38] <CubeTheThird> snapple, you have to contact Mojang support
#2032 [16:38] <CubeTheThird> ??> snapple mojang/email
#2033 [16:38] <Mightyena> snapple: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#2034 [16:38] <Mightyena> snapple: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#2035 [16:39] <aj> i didnt recieve it for free i had to purchase
#2036 [16:39] <snapple> ive tried emailing they didn't reply
#2037 [16:39] <CubeTheThird> Chapee, can you send me this log: hs_err_pid3858.log
#2038 [16:39] <CubeTheThird> snapple, see https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times
#2039 [16:39] <CubeTheThird> aj, that's.... odd...
#2040 [16:39] <aj> but point is i still have to buy it on pc to play?
#2041 [16:39] <CubeTheThird> aj, I mean, in theory if you did buy the Windows 10 edition, you would have to login to the microsoft store on your PC to download and install it
#2042 [16:40] * medo [webchat@c-213-160-56-177.customer.ggaweb.ch] has joined #minecrafthelp
#2043 [16:40] <medo> hi guys
#2044 [16:40] <CubeTheThird> aj, I might recommend you contact microsoft/xbox support to see if you purchased the right one previously. Something seems odd with the list you gave me
#2045 [16:40] <CubeTheThird> hello medo
#2046 [16:40] <CubeTheThird> Chapee, also, what version of MacOS are you using?
#2047 [16:40] <medo> i know this is not the place to ask that - but is there a possibility to migrate my account even if I forgot my mail I used for it?
#2048 [16:41] * snapple [webchat@104-2-180-120.lightspeed.rlghnc.sbcglobal.net] has quit. (Client Quit)
#2049 [16:41] <medo> I know the username and password - I can login
#2050 [16:41] <Chapee> CubeTheThird I am on 10.10.5
#2051 [16:41] <CubeTheThird> medo, mojang support has to help with that
#2052 [16:41] <Chapee> Cube https://paste.ubuntu.com/p/4wnVmtZZbz/\
#2053 [16:41] <medo> Ye I already contacted them
#2054 [16:42] <medo> but is there a possibility to even recover it? ^^
#2055 [16:42] <CubeTheThird> medo, you'll have to wait for their response
#2056 [16:42] <gwpt> CubeTheThird i use to play minecraft 5 years ago, i want to start to play again but when i put my email and password (already changed to a new one and already tried to migrate to the new mojang sistem (said that i already did that)) it says incorrect password or email, what i have to do?
#2057 [16:42] * IceeFlaw [webchat@a85-139-47-119.cpe.netcabo.pt] has joined #minecrafthelp
#2058 [16:42] <CubeTheThird> Chapee, ah... unfortunately you don't meet the system requirements. Java edition currently requires MacOS 10.12 or newer
#2059 [16:42] <Chapee> UGH
#2060 [16:43] <Chapee> okay well thanks for helping
#2061 [16:44] <IceeFlaw> Hello. I can't login in minecraft. I use the credentials and I get a message saying they are invalid. I already reseted the password 2 times and the problem continues.
#2062 [16:44] <CubeTheThird> IceeFlaw, what happens on minecraft.net login?
#2063 [16:45] <IceeFlaw> nothing, i spam the login button and does not leave the login page
#2064 [16:45] * Chapee [webchat@50-195-117-226-static.hfc.comcastbusiness.net] has quit. (Quit: webchat.esper.net)
#2065 [16:45] <CubeTheThird> ??> IceeFlaw info/mcleaks
#2066 [16:45] <Mightyena> IceeFlaw: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#2067 [16:45] <Mightyena> IceeFlaw: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#2068 [16:45] <IceeFlaw> in the laucher says my credentials are invalid
#2069 [16:46] * HeriocRex123 [webchat@c-76-119-174-199.hsd1.ma.comcast.net] has joined #minecrafthelp
#2070 [16:46] <CubeTheThird> IceeFlaw, indeed
#2071 [16:46] * Pedro_Ultra [webchat@179.95.215.42.dynamic.adsl.gvt.net.br] has joined #minecrafthelp
#2072 [16:46] <gwpt> i have the same problem, how do i remove thus entries??
#2073 [16:46] <gwpt> this*
#2074 [16:47] <CubeTheThird> ??> gwpt win/hosts/edit
#2075 [16:47] <Mightyena> gwpt: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#2076 [16:47] <Mightyena> gwpt: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#2077 [16:47] * medo [webchat@c-213-160-56-177.customer.ggaweb.ch] has quit. (Quit: webchat.esper.net)
#2078 [16:47] <HeriocRex123> My 9 year old son wants to join Realms on pocket Minecraft he plays on a Ipad
#2079 [16:47] * angelxchris [webchat@dynamic.libertypr.net] has joined #minecrafthelp
#2080 [16:47] <CubeTheThird> sorry g2g
#2081 [16:48] <angelxchris> Hi i want a refund of the game it was bought without permission
#2082 [16:49] <HeriocRex123> He get the message" you cannot play on Realms because of how your Microsoft account is set up. This can be changed on akams/accountsettings
#2083 [16:49] * Zokun [webchat@public-gprs400094.centertel.pl] has joined #minecrafthelp
#2084 [16:49] <Zokun> Hello
#2085 [16:49] <angelxchris> hello i just want my money back
#2086 [16:49] <HeriocRex123> My question is does he need a subscription to Xbox live to play on Realms
#2087 [16:50] <mattym> ??> angelxchris account/refund
#2088 [16:50] <Mightyena> angelxchris: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#2089 [16:50] <angelxchris> my son bought this wrong minecraft java edition one
#2090 [16:50] <mattym> HeriocRex123, If playing on an iPad he should not.
#2091 [16:50] <Pedro_Ultra> I can only play demo mode and I do not know why, but I think it's because I had an old email and password but I changed them by a new email and password and forgot the old ones
#2092 [16:50] <Zokun> I keep getting this crash error when I try to create a world "The game crashed whilst mouseclicked event handler
#2093 [16:50] <Zokun> Error: java.lang.NoClassDefFoundError: Could not initialize class java.net.IDN"
#2094 [16:50] <angelxchris> without permission
#2095 [16:50] <HeriocRex123> I went into the parent account but could not find what needed to be changed
#2096 [16:50] <mattym> angelxchris, Check the page Mightyena linked to you.
#2097 [16:50] <mattym> ??> Zokun launcher/log
#2098 [16:50] <Mightyena> Zokun: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#2099 [16:52] <gwpt> i did not download the game yet so my computer don't have any entry containing mojang to delete. i used to play on other computer, but now i can't login. is there anything else that i can do?
#2100 [16:52] * Pedro_Ultra [webchat@179.95.215.42.dynamic.adsl.gvt.net.br] has joined #minecrafthelp
#2101 [16:52] <Pedro_Ultra> I can only play demo mode and I do not know why, but I think it's because I had an old email and password but I changed them by a new email and password and forgot the old ones
#2102 [16:54] * Kevin5 [webchat@S0106f0f24968f473.vc.shawcable.net] has joined #minecrafthelp
#2103 [16:54] <Zokun> It seems that my log is too long to fit on the pastebin
#2104 [16:54] <Zokun> Should I paste it nonetheless?
#2105 [16:54] <mattym> Zokun, It shouldn't be.
#2106 [16:55] <Kevin5> My minecraft isn't working, it's saying that its not responding
#2107 [16:55] <mattym> ??> Kevin5 av/adwcleaner
#2108 [16:55] <Mightyena> Kevin5: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#2109 [16:55] <Mightyena> Kevin5: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#2110 [16:56] * IceeFlaw [webchat@a85-139-47-119.cpe.netcabo.pt] has quit. (Quit: webchat.esper.net)
#2111 [16:57] * Kevin5 [webchat@S0106f0f24968f473.vc.shawcable.net] has quit. (Client Quit)
#2112 [16:59] <Zokun> https://paste.ubuntu.com/p/4NvwtSGgZV/
#2113 [16:59] * Bridget [webchat@c-73-244-111-49.hsd1.fl.comcast.net] has joined #minecrafthelp
#2114 [17:00] * gwpt [webchat@bd784dd0.virtua.com.br] has quit. (Quit: webchat.esper.net)
#2115 [17:01] * angelxchris [webchat@dynamic.libertypr.net] has quit. (Quit: webchat.esper.net)
#2116 [17:01] <Bridget> I have a MAC and downloaded the Minecraft file from your site and paid for it and I have the latest version of Java. The Minecraft download is on my screen and I have dragged it over to apps and I have no idea where to go from here
#2117 [17:02] <mattym> Bridget, After you install it to applications, it should be runable
#2118 [17:02] <mattym> Zokun, Try the following.
#2119 [17:02] <mattym> ??> Zokun win/reinst
#2120 [17:02] <Mightyena> Zokun: You may need to reinstall the locally installed files that Minecraft puts into place.
#2121 [17:02] <Mightyena> Zokun: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#2122 [17:02] <Bridget> where do I find it?
#2123 [17:02] <Zokun> I tried that a copule of times and it didn't work
#2124 [17:03] <Bridget> Where is the Windows key? sorry
#2125 [17:03] <Bridget> I have a magic keyboard the upgraded one
#2126 [17:05] * Kevin5 [webchat@S0106f0f24968f473.vc.shawcable.net] has joined #minecrafthelp
#2127 [17:05] <Kevin5> Ive done what you said
#2128 [17:05] <Kevin5> now what?
#2129 [17:06] * Pedro_Ultra [webchat@179.95.215.42.dynamic.adsl.gvt.net.br] has quit. (Quit: webchat.esper.net)
#2130 [17:08] <Zokun> Okay, now my game froze when loading the world and is not responding
#2131 [17:12] <Zokun> Okay, so the old world gave the same error and a new one gives this "The game crashed whilst exception in server tick loop
#2132 [17:12] <Zokun> Error: java.lang.AbstractMethodError: Method java/util/stream/ReferencePipeline$5.sum()J is abstract"
#2133 [17:13] * Mathew [webchat@pc-160-102-120-200.cm.vtr.net] has joined #minecrafthelp
#2134 [17:13] <Mathew> Hey there
#2135 [17:14] <Mathew> I got problems during the game with the villagers
#2136 [17:15] <Mathew> When i open the trading window it closes inmediatly
#2137 [17:15] * ApeWarrior97 [webchat@114.sub-174-236-7.myvzw.com] has joined #minecrafthelp
#2138 [17:15] <Mathew> And only happens with some workers like the ironsmith or the butcher guy
#2139 [17:16] <Mathew> The other villagers are fine
#2140 [17:20] * Zokun [webchat@public-gprs400094.centertel.pl] has quit. (Quit: webchat.esper.net)
#2141 [17:20] <ApeWarrior97> I am trying to get into my game and it keeps giving me an "operations too slow" error. What do I do?
#2142 [17:21] * aj [webchat@76-197-203-238.lightspeed.rcsntx.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#2143 [17:23] * Marmy [webchat@167-118-132-5.ftth.glasoperator.nl] has joined #minecrafthelp
#2144 [17:25] <Marmy> I accidentally deleted Java on Windows 10 and when I tried to download Minecraft on my Windows 10, it didn't work.. So what kind of Java do I need and how do I need to do this so my Minecraft Launcher doesn't crash?
#2145 [17:26] * Kevin5 [webchat@S0106f0f24968f473.vc.shawcable.net] has quit. (Quit: webchat.esper.net)
#2146 [17:30] <Marmy> Hello??
#2147 [17:32] * Mathew [webchat@pc-160-102-120-200.cm.vtr.net] has quit. (Quit: webchat.esper.net)
#2148 [17:35] * ShonBrownSuga [webchat@67-1-153-252.tcso.qwest.net] has joined #minecrafthelp
#2149 [17:36] <ShonBrownSuga> so when ever i try to load into the game it gets super close to loading in then i get hit with "not responding"
#2150 [17:37] <mattym> ??> ShonBrownSuga av/adwcleaner
#2151 [17:37] <Mightyena> ShonBrownSuga: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#2152 [17:37] <Mightyena> ShonBrownSuga: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#2153 [17:37] <Marmy> I have the same
#2154 [17:37] <mattym> Marmy, The game installs its own Java, the crash is likely unrelated.
#2155 [17:37] <mattym> ??> Marmy launcher/log
#2156 [17:37] <Mightyena> Marmy: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#2157 [17:37] <Marmy> Omg thanks
#2158 [17:40] * ShonBrownSuga [webchat@67-1-153-252.tcso.qwest.net] has quit. (Client Quit)
#2159 [17:44] * ShonBrownSuga [webchat@67-1-153-252.tcso.qwest.net] has joined #minecrafthelp
#2160 [17:44] * ShonBrownSuga [webchat@67-1-153-252.tcso.qwest.net] has quit. (Client Quit)
#2161 [17:46] * Marmy [webchat@167-118-132-5.ftth.glasoperator.nl] has joined #minecrafthelp
#2162 [17:46] <Marmy> Okay I'm back because this site crashed
#2163 [17:46] <Marmy> What do you guys mean with ''launcher/log''?
#2164 [17:47] <Marmy> Do I need to write that in the filer??
#2165 [17:47] * Matthew0 [webchat@CPEf81d0fabcc93-CMf81d0fabcc90.cpe.net.cable.rogers.com] has joined #minecrafthelp
#2166 [17:47] * Ghost [webchat@host-156.204.154.212-static.tedata.net] has joined #minecrafthelp
#2167 [17:47] <Marmy> I don't really know what to do right now
#2168 [17:48] <Marmy> My launcher keeps crashing and I tried reinstalling and closing and opening it again
#2169 [17:48] <Marmy> I also deleted a few apps I didn't use on my windows 10
#2170 [17:48] <mattym> Marmy, Read the instructions Mightyena writes after launcher/log
#2171 [17:48] <mattym> ??> Marmy launcher/log
#2172 [17:48] <Mightyena> Marmy: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#2173 [17:49] <Ghost> i need help
#2174 [17:49] <Ghost> https://paste.ubuntu.com/p/Yxc7Fr6Zdh/
#2175 [17:49] <Marmy> But all I get is this when I copy it:
#2176 [17:49] <CubeTheThird> Ghost, sorry, but unfortunately your graphics card is not supported on newer editions of windows. You will either have to downgrade to windows 7, get a new graphics card (only applicable to Desktop computers), or use a different computer.
#2177 [17:50] <Matthew0> Hello. I have a Minecraft world with lots of work on it. It seems to have stopped working. I can load in, fly around, even build and break but I cant use commands, bone meal, Redstone and more. When I'm done I have to use task manager to close Minecraft because it doesn't work with "Save and Quit To Title" I have world backups I just don't know h
#2178 [17:50] <Matthew0> ow to load them.
#2179 [17:50] <mattym> Ghost, It also will not load the most recent versions of the game.
#2180 [17:50] <Ghost> oky THX !!!♥
#2181 [17:51] * Ghost [webchat@host-156.204.154.212-static.tedata.net] has quit. (Client Quit)
#2182 [17:51] <Marmy> Oh okay so I did it
#2183 [17:51] <Marmy> https://pastebin.ubuntu.com/p/3wFmyqdcPX/
#2184 [17:51] <Marmy> Please help me
#2185 [17:52] <mattym> Marmy, Thats all that shows up after its crashed?
#2186 [17:52] <Marmy> I guess
#2187 [17:52] <mattym> ??> Marmy tools/hjt
#2188 [17:52] <Marmy> Let me try again
#2189 [17:52] <Mightyena> Marmy: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#2190 [17:52] <Mightyena> Marmy: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#2191 [17:52] <Matthew0> Hello. I have a Minecraft world with lots of work on it. It seems to have stopped working. I can load in, fly around, even build and break but I cant use commands, bone meal, Redstone and more. When I'm done I have to use task manager to close Minecraft because it doesn't work with "Save and Quit To Title" I have world backups I just don't know how
#2192 [17:52] <Matthew0> to load them.
#2193 [17:52] <mattym> Matthew0, How were the backups made?
#2194 [17:53] <Matthew0> I just did it with the new update and once recently the way you can do it when you go to "Edit" on a world
#2195 [17:54] <mattym> Matthew0, Ok, do you know how to get to your .minecraft folder?
#2196 [17:56] <Marmy> Guys so I tried to HjiackThis but it then a window pops up with ''For some reason your system denied write access to the Hosts file. If any hjiacked domains are in this file, Hijack may NOT be able to fix this bla bla bla''
#2197 [17:56] <Marmy> Is it something good or something?
#2198 [17:56] <mattym> Marmy, Just hit Ok on that and continue what Mightyena told you.
#2199 [17:56] <Marmy> Oh okay
#2200 [17:57] <Marmy> https://pastebin.ubuntu.com/p/F7ZW3kbX5x/
#2201 [17:57] <Marmy> Did it!
#2202 [17:58] * Vee [webchat@ti0042a400-6000.bb.online.no] has joined #minecrafthelp
#2203 [17:58] <Vee> So when i try to tame a horse i
#2204 [17:58] <Vee> I'm supposed to click
#2205 [17:58] <Vee> but it just neighs at me
#2206 [17:59] <Vee> can't mount or feed or anything..
#2207 [17:59] <mattym> ??> Marmy av/adwcleaner
#2208 [17:59] <Mightyena> Marmy: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#2209 [17:59] <Mightyena> Marmy: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#2210 [17:59] <mattym> Vee, Is it a horse or something else?
#2211 [17:59] <Vee> horse
#2212 [17:59] <Vee> I want to tame it, but when i click it just neighs
#2213 [17:59] <mattym> Vee, Double check the wiki
#2214 [17:59] <Vee> Yeah it says to click it without anything equipped
#2215 [18:00] <Vee> It doesn't work. I can find many people with the same problem since 2015, but no resolutions.
#2216 [18:00] * Marmy [webchat@167-118-132-5.ftth.glasoperator.nl] has quit. (Quit: webchat.esper.net)
#2217 [18:01] <Matthew0> sorry for being a bit afk
#2218 [18:01] <Matthew0> I do know how to get to my .Minecraft folder
#2219 [18:02] <Matthew0> i have it open currently
#2220 [18:02] <mattym> Matthew0, You should see a backups folder there.
#2221 [18:02] * jonbe [webchat@67.183.109.230] has joined #minecrafthelp
#2222 [18:02] <mattym> Matthew0, Take the one with the most recent name that matches the world name and date.
#2223 [18:02] <Matthew0> ok
#2224 [18:03] <mattym> Matthew0, Copy it to the saves folder in .minecraft
#2225 [18:03] <Vee> Hello? Can anyone help? I want to tame a horse but instead of mounting it, the horse just neighs.
#2226 [18:03] <mattym> Matthew0, Move the current world folder out of saves, put it on the desktop.
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#2229 [18:03] <mattym> Matthew0, Then extract the file from your backups folder in the saves folder. Then load up the game and try the world.
#2230 [18:03] <CubeTheThird> Vee, make sure your hand is empty
#2231 [18:03] <Vee> It IS empty.
#2232 [18:04] <Vee> It won't even let me feed it, it just neighs.
#2233 [18:04] * kbmrockclimber [webchat@96.47.152.238] has quit. (Client Quit)
#2234 [18:04] <Vee> I have googled and many people have had this problem, but nobody has a solution.
#2235 [18:05] <CubeTheThird> Vee, which edition of the game?
#2236 [18:06] <Vee> I figured out the problem myself. You have to click directly on their back. Please let other people know if they have the same problem.
#2237 [18:06] <Vee> Thank you for answering me, though.
#2238 [18:06] <Vee> Thank you for answering me, though.
#2239 [18:06] * Vee [webchat@ti0042a400-6000.bb.online.no] has left #minecrafthelp
#2240 [18:06] <Matthew0> what does extract the file from backups into save folder
#2241 [18:06] <Matthew0> how do i do that
#2242 [18:07] <mattym> Matthew0, Once you move it into saves, right click it and find an options that lets you extract or unpack it
#2243 [18:08] * DarkNoddy [~mordi@ti0020a400-0893.bb.online.no] has quit. ()
#2244 [18:09] * Donovan [webchat@47.148.71.24] has joined #minecrafthelp
#2245 [18:10] <Donovan> hi my name is Donovan sanford i have autisum and cerebral palsy my birthday is coming up on july 22 im turning 16 is there any way that i could get it early like tdm i would appreciate it
#2246 [18:11] <Matthew0> still frozen
#2247 [18:11] <Matthew0> maybe i did something wrong
#2248 [18:12] * lewis [webchat@host86-151-151-141.range86-151.btcentralplus.com] has joined #minecrafthelp
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#2250 [18:12] <CubeTheThird> Donovan, this is a community-run minecraft tech support chatroom
#2251 [18:12] <CubeTheThird> Donovan, I also don't understand what you're asking
#2252 [18:13] <Donovan> minecraft earth
#2253 [18:13] <CubeTheThird> Donovan, we don't work for Mojang here. You will have to apply for the beta program like everybody else
#2254 [18:13] <Donovan> ok
#2255 [18:13] * Donovan [webchat@47.148.71.24] has quit. (Client Quit)
#2256 [18:15] * Jboy779 [webchat@c-98-206-61-183.hsd1.in.comcast.net] has joined #minecrafthelp
#2257 [18:15] * Evan [webchat@66-168-194-189.dhcp.gsvl.ga.charter.com] has joined #minecrafthelp
#2258 [18:15] <Jboy779> hello?
#2259 [18:15] <Evan> Hey
#2260 [18:15] <Evan> I'm having an issue with "Unable to save download
#2261 [18:16] <Evan> I have attempted many solutions and can't seem to get the launcher to work
#2262 [18:16] <CubeTheThird> Evan, do you have ByteFence installed?
#2263 [18:17] <Evan> I do not. I have also checked the list of all incompatible software which I don't have any of installed
#2264 [18:17] <CubeTheThird> ??> Evan tools/hjt
#2265 [18:17] <Mightyena> Evan: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#2266 [18:17] <Mightyena> Evan: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#2267 [18:17] * Justin [webchat@cpe-172-101-37-242.maine.res.rr.com] has joined #minecrafthelp
#2268 [18:17] <Jboy779> I don't remember my email. what should I do?
#2269 [18:18] * Justin [webchat@cpe-172-101-37-242.maine.res.rr.com] has quit. (Client Quit)
#2270 [18:18] <CubeTheThird> Jboy779, contact Mojang
#2271 [18:18] <CubeTheThird> ??> Jboy779 mojang/email
#2272 [18:18] <Mightyena> Jboy779: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#2273 [18:18] <Mightyena> Jboy779: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#2274 [18:18] <Evan> Alright, I haven't tried that yet so I'll give it a shot. ty
#2275 [18:18] <Matthew0> i lost so much work
#2276 [18:18] <Jboy779> I've sent an email already but I was wondering if maybe there is a quicker way to contact them
#2277 [18:18] <Matthew0> this sucks
#2278 [18:19] <CubeTheThird> Jboy779, you'll just have to wait for their response
#2279 [18:19] <Matthew0> fucking Minecraft dude im just disappointed
#2280 [18:19] <Absol> Matthew0: Please keep it civil
#2281 [18:19] <Matthew0> i need to take a break from this game
#2282 [18:19] <Matthew0> that's like hours on hours of work
#2283 [18:19] <Matthew0> oh well
#2284 [18:19] * Jboy779 [webchat@c-98-206-61-183.hsd1.in.comcast.net] has quit. (Client Quit)
#2285 [18:20] <Matthew0> how can a ten year old game still have issues like freezing and losing progress?
#2286 [18:21] * Matthew0 [webchat@CPEf81d0fabcc93-CMf81d0fabcc90.cpe.net.cable.rogers.com] has quit. (Quit: webchat.esper.net)
#2287 [18:23] * Dashcam [webchat@cpe-65-191-252-253.nc.res.rr.com] has joined #minecrafthelp
#2288 [18:24] <Dashcam> My Minecraft crashes on startup. The launcher is fine, but the game itself is not. I've tried dedicated more ram and using different Java runtimes. My graphics drivers are update to date and I even tried using my Intel graphics driver instead of GeForce. I have GeForce 1050x
#2289 [18:25] * noggo1 [webchat@pD9F143F6.dip0.t-ipconnect.de] has joined #minecrafthelp
#2290 [18:25] <noggo1> Hello
#2291 [18:25] <CubeTheThird> Dashcam, do you get a crash report?
#2292 [18:26] <noggo1> Me and my friends are on a realm and its lagging really hard. Am i right here?
#2293 [18:26] <Dashcam> When I click "show crash report" it does nothing and I can't find the crash report in .minecraft
#2294 [18:26] <CubeTheThird> noggo1, when you say lag, do you mean low FPS?
#2295 [18:26] <CubeTheThird> ??> Dashcam launcher/log
#2296 [18:26] <Mightyena> Dashcam: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#2297 [18:26] <noggo1> the server ist lagging
#2298 [18:26] <noggo1> not the fps
#2299 [18:27] <CubeTheThird> noggo1, does the realm have command blocks going?
#2300 [18:27] <noggo1> nope
#2301 [18:27] <noggo1> Nothing special on there, we even killed a lot of animals but its still lagging.
#2302 [18:28] <CubeTheThird> noggo1, if everyone quits and re-joins the realm, does the problem persist?
#2303 [18:28] <noggo1> Yes it does
#2304 [18:28] <noggo1> its for everyone
#2305 [18:29] <Dashcam> CubeTheThird Thank you, this is the crash report https://pastebin.com/2SSkeewj
#2306 [18:29] <CubeTheThird> Dashcam, let's start by doing a clean install of the game
#2307 [18:29] <CubeTheThird> ??> Dashcam win/reinst
#2308 [18:30] <Mightyena> Dashcam: You may need to reinstall the locally installed files that Minecraft puts into place.
#2309 [18:30] <Mightyena> Dashcam: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#2310 [18:30] <CubeTheThird> noggo1, ok. In-game, run this command: /debug start
#2311 [18:30] <CubeTheThird> noggo1, then wait a bit while it's lagging, then run: /debug stop
#2312 [18:30] * Freazyzz [webchat@d199-126-152-84.abhsia.telus.net] has joined #minecrafthelp
#2313 [18:31] <Dashcam> Alright, here's hoping that works!
#2314 [18:31] <Freazyzz> My minecraft feels very choppy. When i get up close with a block it seems to disconnect
#2315 [18:32] <CubeTheThird> Freazyzz, can you explain in more detail?
#2316 [18:32] * noggo1 [webchat@pD9F143F6.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#2317 [18:33] <Freazyzz> When i move my mouse my minecraaft feels like its running at 10 fps. when i move staring at a block it seems not stay
#2318 [18:33] <Freazyzz> Almost like my blocks are vibrating
#2319 [18:34] <CubeTheThird> Freazyzz, is the FPS actually low? in the f3 debug menu that is
#2320 [18:35] <Dashcam> No good, this is the new crash report https://pastebin.com/06jzmZy4
#2321 [18:35] <Evan> Mightyena Sorry it took so long, couldn't get HiJack to install but I got the log from the launcher itself. Here is a pastebin that I got. https://paste.ubuntu.com/p/wSGVXgvWVR/
#2322 [18:35] <Freazyzz> Im at 500fps
#2323 [18:35] <Freazyzz> It only does this in singleeplayer. When im on servers it doesnt do this
#2324 [18:36] <CubeTheThird> Evan, Mightyena is a bot by the way
#2325 [18:36] <CubeTheThird> Freazyzz, in a specific world, or any?
#2326 [18:36] <Evan> ooooo awkward
#2327 [18:36] <CubeTheThird> Evan, also, what happened with the trend micro program?
#2328 [18:36] <Freazyzz> all my solos are likee that
#2329 [18:36] <CubeTheThird> ??> Dashcam tools/hjt
#2330 [18:36] <Mightyena> Dashcam: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#2331 [18:36] <Mightyena> Dashcam: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#2332 [18:37] <CubeTheThird> Freazyzz, ok. You're running version 1.14.3 yes?
#2333 [18:37] <Freazyzz> yea
#2334 [18:37] <Evan> sorry, what's trend micro?
#2335 [18:38] <CubeTheThird> Evan, it's called trend micro hijackthis
#2336 [18:38] <CubeTheThird> Freazyzz, hmm. Could you test the latest pre-release for 1.14.4 ?
#2337 [18:38] <Freazyzz> what do you mean test?
#2338 [18:38] <Dashcam> https://pastebin.com/Qkw91vCM
#2339 [18:39] * spaghet [webchat@5e00b9bc.bb.sky.com] has joined #minecrafthelp
#2340 [18:39] <Evan> ah, I would try to open it after downloading and it would keep saying that a file name wasn't entered correctly and to try again
#2341 [18:39] <CubeTheThird> Freazyzz, try out that version with a new world, see how the performance is
#2342 [18:39] <Freazyzz> I just did and its still doing it
#2343 [18:40] <spaghet> hello i am having trouble with mincraft and i cant play the new version and i have already pay for it quite a while back and it says i can only play the demo version
#2344 [18:41] * spaghet [webchat@5e00b9bc.bb.sky.com] has quit. (Client Quit)
#2345 [18:41] <Evan> and for that reason, i couldn't finish the installation
#2346 [18:41] <Freazyzz> CubeTheThird im not good at explaing but i can show
#2347 [18:41] <CubeTheThird> Evan, uhh.... ok then. Let's run a malware scan
#2348 [18:41] <CubeTheThird> ??> Evan av/adwcleaner
#2349 [18:41] <Mightyena> Evan: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#2350 [18:41] <Mightyena> Evan: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#2351 [18:41] <Freazyzz> I have my stream on to show
#2352 [18:41] <CubeTheThird> Dashcam, I'll have you run a malware scan
#2353 [18:41] <CubeTheThird> ??> Dashcam av/adwcleaner
#2354 [18:41] <Mightyena> Dashcam: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#2355 [18:41] <Mightyena> Dashcam: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#2356 [18:42] * Dashcam [webchat@cpe-65-191-252-253.nc.res.rr.com] has quit. (Quit: webchat.esper.net)
#2357 [18:43] * Evan [webchat@66-168-194-189.dhcp.gsvl.ga.charter.com] has quit. (Quit: webchat.esper.net)
#2358 [18:43] * Ash [webchat@67-2-76-65.slkc.qwest.net] has joined #minecrafthelp
#2359 [18:43] <CubeTheThird> Freazyzz, in-game, hold f3+c until it crashes
#2360 [18:43] * Dashcam [webchat@cpe-65-191-252-253.nc.res.rr.com] has joined #minecrafthelp
#2361 [18:44] <Dashcam> CubeTheThird cleaned and restarted
#2362 [18:44] * Scree [webchat@c-73-17-48-241.hsd1.ma.comcast.net] has joined #minecrafthelp
#2363 [18:44] <CubeTheThird> Dashcam, alright. Any luck?
#2364 [18:44] <Dashcam> launching now
#2365 [18:45] <Freazyzz> Its not crashing
#2366 [18:45] <Ash> I just downloaded Minecraft for Windows 10 and I am having issues. I redeemed my free code but when it downloaded it wasn't logged into my account. Even clicking the login button won't work. I think it downloaded the free trial
#2367 [18:45] <CubeTheThird> Freazyzz, just hold it until it crashes. Usually takes a bit
#2368 [18:45] <Scree> Hey, everytime I try to join a server I made I get the message "Connection Lost Botting -> [User]" I've checked everywhere and no one has had the same issue. The only way to fix it is to restart the server and then I can join. Does anyone know how to fix this issue?
#2369 [18:46] <CubeTheThird> Ash, the windows 10 edition?
#2370 [18:46] <Ash> yes
#2371 [18:46] <Dashcam> Still crashed, new report https://pastebin.com/ncXmMthN
#2372 [18:46] <CubeTheThird> Scree, are you sure it's saying "Botting"?
#2373 [18:46] * Evan [webchat@66-168-194-189.dhcp.gsvl.ga.charter.com] has joined #minecrafthelp
#2374 [18:47] <Scree> Yep, definately says "Botting"
#2375 [18:47] <CubeTheThird> Scree, is this a vanilla server?
#2376 [18:47] <Ash> I don't understand why the login button isn't letting me log in
#2377 [18:47] <Evan> CubeTheThird I'm back and adwcleaner says the cleanup is complete
#2378 [18:47] <Scree> It's modded with Spigot
#2379 [18:48] <Scree> However, none of the plugins are anti-cheat plugins
#2380 [18:48] <CubeTheThird> Ash, sorry we mainly help with the java edition here
#2381 [18:48] <Ash> ok no worries bye
#2382 [18:48] <CubeTheThird> Scree, I recommend you look for support for Spigot then. We only assist with vanilla minecraft here
#2383 [18:48] <CubeTheThird> Evan, alright. Any change?
#2384 [18:48] * Ash [webchat@67-2-76-65.slkc.qwest.net] has quit. (Quit: webchat.esper.net)
#2385 [18:48] <Scree> Cool, thanks!
#2386 [18:49] * Scree [webchat@c-73-17-48-241.hsd1.ma.comcast.net] has quit. (Client Quit)
#2387 [18:50] <Evan> I'm still getting the Unable to save download
#2388 [18:50] * Java_crashing [webchat@ip72-213-31-46.om.om.cox.net] has joined #minecrafthelp
#2389 [18:50] <Java_crashing> Hello?
#2390 [18:50] <CubeTheThird> Evan, how much disk space do you have left?
#2391 [18:50] <CubeTheThird> hello Java_crashing
#2392 [18:50] <Java_crashing> How can I check?
#2393 [18:50] <CubeTheThird> Dashcam, can you make a new trend micro report?
#2394 [18:51] <CubeTheThird> Java_crashing, only messages with your name are for you
#2395 [18:51] <Dashcam> The hijack thing?
#2396 [18:51] <CubeTheThird> Dashcam, yes
#2397 [18:51] * Blake [webchat@c-73-160-141-32.hsd1.nj.comcast.net] has joined #minecrafthelp
#2398 [18:52] <Blake> Minecraft Mac launcher not working, white screen only
#2399 [18:52] <Dashcam> https://pastebin.com/WVh6a0ZA
#2400 [18:52] <Evan> My Windows (C:) has 741 GB free space
#2401 [18:52] * Arsonide [webchat@71-91-171-50.dhcp.gwnt.ga.charter.com] has joined #minecrafthelp
#2402 [18:52] <CubeTheThird> Blake, what version of MacOS are you running?
#2403 [18:52] <CubeTheThird> Evan, what anti-virus and firewall software do you have?
#2404 [18:52] <Blake> High Siera
#2405 [18:52] <Blake> none
#2406 [18:52] <Java_crashing> I am trying to start minecraft but java SE crashes
#2407 [18:53] <Blake> we reinstalled java and minecraft but still no dice. the launcher only has a white screen
#2408 [18:53] <CubeTheThird> ??> Dashcam win/dxdiag
#2409 [18:53] <Mightyena> Dashcam: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#2410 [18:53] <CubeTheThird> Java_crashing, is this right when starting the game?
#2411 [18:53] <Java_crashing> Yes, ill join the server then it crashes
#2412 [18:54] <Java_crashing> Ive tried closeing the two other minecraft luachers in tasks managers
#2413 [18:54] <CubeTheThird> Blake, hmm let's try doing a clean install first. Close the launcher then do this
#2414 [18:54] <Evan> I believe my firewall is the "Windows Defender Firewall" which I have turned off right now. and my anti-virus is Segurazo
#2415 [18:54] <CubeTheThird> ??> Blake mac/reinst
#2416 [18:54] <Mightyena> Blake: You may need to reinstall the locally installed files that Minecraft puts into place.
#2417 [18:54] <Mightyena> Blake: To do so, run the following command in a terminal: curl -L https://git.io/rmc | sh
#2418 [18:54] <Arsonide> So I played Minecraft a long time ago. Like a LONG time ago, before it was on consoles or anything. I definitely purchased it, but I can't seem to log in on the official site using the email I typically purchase things with. I'm guessing there was some account stuff that went on with all the growth Minecraft has experienced in that time.
#2419 [18:54] <CubeTheThird> Java_crashing, do you get a crash report?
#2420 [18:54] * Juan [webchat@35-78-193-190.cab.prima.net.ar] has joined #minecrafthelp
#2421 [18:54] <CubeTheThird> Arsonide, do you know what your username is?
#2422 [18:54] <Java_crashing> It wont let me open it when I try to view it
#2423 [18:54] <Arsonide> I think so.
#2424 [18:54] <CubeTheThird> ??> Java_crashing launcher/log
#2425 [18:54] <Mightyena> Java_crashing: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#2426 [18:55] <CubeTheThird> Arsonide, what is it?
#2427 [18:55] <Arsonide> Mind if I message it to you?
#2428 [18:55] <CubeTheThird> Evan, your anti-virus is probably blocking the download
#2429 [18:55] <CubeTheThird> Arsonide, I don't care
#2430 [18:55] <Juan> Hi, I am having some issues with migrating my old minecraft premium account since I don't remember the email I used to log in. Can someone help me?
#2431 [18:55] <Evan> Alright, I'll try messing with that then
#2432 [18:56] <CubeTheThird> Juan, contact Mojang support
#2433 [18:56] <CubeTheThird> ??> Juan mojang/email
#2434 [18:56] <Mightyena> Juan: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#2435 [18:56] <Mightyena> Juan: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#2436 [18:56] <Dashcam> https://paste.ubuntu.com/p/svr7znM7c7/
#2437 [18:56] <Juan> I already did 2 weeks ago and I didn't got a reply.
#2438 [18:56] <CubeTheThird> Arsonide, the first one is still registered as a legacy minecraft account. If you want to login to the websites you'll have to migrate it to a mojang.com account
#2439 [18:57] <CubeTheThird> ??> Arsonide account/migrate
#2440 [18:57] <Mightyena> Arsonide: To migrate your old minecraft.net account (i.e. you used your username to log in) to a Mojang account, use this page: https://account.mojang.com/migrate
#2441 [18:57] <Blake> It is still not working
#2442 [18:57] <CubeTheThird> Juan, you'll have to wait
#2443 [18:57] <CubeTheThird> Blake, let's try enabling the beta launcher
#2444 [18:57] <CubeTheThird> ??> Blake mac/.minecraft
#2445 [18:57] <Mightyena> Blake: To get at Minecraft's locally stored files on a Mac, in the Finder, from the Go menu, select 'Go to Folder', and type in: ~/Library/Application Support/minecraft, and click Go.
#2446 [18:57] <Blake> There is no folder by that name
#2447 [18:58] <Blake> wait nevermind i found it
#2448 [18:58] <CubeTheThird> Dashcam, hmm I suspect the game might be trying to launch on your intel graphics, which could use an update actually
#2449 [18:59] <Blake> I'm in the folder, now what?
#2450 [18:59] <CubeTheThird> Dashcam, download and install https://downloadcenter.intel.com/download/28888/Intel-Graphics-Windows-10-DCH-Drivers?product=126789
#2451 [18:59] <Java_crashing> Here is the report
#2452 [18:59] <Java_crashing> https://paste.ubuntu.com/p/Fj2zwfwq7Z/
#2453 [18:59] <CubeTheThird> Blake, there, find the launcher_profiles.json file and open it
#2454 [19:00] <Dashcam> Okay. How do I change it to my GeForce graphics driver? I tried on Nvidias control panel but apparently that didn't work
#2455 [19:00] <Blake> it is a firefox link
#2456 [19:00] <CubeTheThird> Java_crashing, hmm I'm not seeing any problems there. Let's run a quick scan
#2457 [19:00] <CubeTheThird> ??> Java_crashing tools/hjt
#2458 [19:00] <Mightyena> Java_crashing: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#2459 [19:00] <Mightyena> Java_crashing: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#2460 [19:00] <CubeTheThird> Blake, ... what?
#2461 [19:00] <Blake> The file that you named is a firefox link
#2462 [19:01] <Blake> with text in it
#2463 [19:01] <CubeTheThird> Blake, you need to open it in a text editor
#2464 [19:01] <Evan> It's working! Thanks a lot, Cube! Great help
#2465 [19:01] <Blake> termnial ?
#2466 [19:01] <CubeTheThird> Evan, awesome!
#2467 [19:01] <CubeTheThird> Blake, no. Whatever mac has like notepad
#2468 [19:01] <Blake> okay
#2469 [19:01] <Evan> Have a nice night!
#2470 [19:01] <CubeTheThird> you too~
#2471 [19:02] <Blake> now what
#2472 [19:02] <CubeTheThird> Blake, find where it says "channel" and "release", and replace release with "beta"
#2473 [19:02] <Java_crashing> https://paste.ubuntu.com/p/W3GBt7Vf9w/
#2474 [19:02] <Java_crashing> Here it is
#2475 [19:02] <CubeTheThird> Blake, make sure the launcher is closed too
#2476 [19:03] <CubeTheThird> Java_crashing, hmm not seeing anything problematic there. It was either that or your video drivers, so let's check those
#2477 [19:03] <CubeTheThird> ??> Java_crashing win/dxdiag
#2478 [19:03] <Mightyena> Java_crashing: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#2479 [19:03] <Blake> I do not see that in this text
#2480 [19:04] <CubeTheThird> Blake, nowhere does it say "release"?
#2481 [19:04] <Blake> No i do not
#2482 [19:04] <Blake> it doesn't say that
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#2484 [19:05] <CubeTheThird> Blake, you're certain you open the launcher_profiles.json file ?
#2485 [19:05] <Blake> yes
#2486 [19:05] <Java_crashing> https://paste.ubuntu.com/p/Czh5pwVbR6/
#2487 [19:05] <Blake> the launcher was from 1.6.70
#2488 [19:05] <Java_crashing> here ya go
#2489 [19:05] <Blake> it is very old.
#2490 [19:06] <CubeTheThird> Blake, so you didn't install the latest launcher from https://minecraft.net/download ?
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#2492 [19:06] <Blake> yes, i have. but a very long time ago
#2493 [19:06] <Blake> this is for my sister on her computer
#2494 [19:06] <CubeTheThird> Java_crashing, ahh... yup your video drivers are out of date. Let me get you an update
#2495 [19:06] <Blake> she hasn't used minecraft in ages, when she tried playing on the new launcher it did not work
#2496 [19:06] <CubeTheThird> Blake, you'll have to download the newest game launcher. The one you have is very old
#2497 [19:06] <Blake> she did
#2498 [19:07] <Blake> and the white screen is all that showed up
#2499 [19:07] <Dashcam> Okay, all my intel stuff is now up to date. Attempting to launch Minecraft again
#2500 [19:07] * Speck135 [webchat@65-131-39-11.chyn.qwest.net] has joined #minecrafthelp
#2501 [19:07] <CubeTheThird> Blake, make sure you uninstall all the minecraft stuff on the system currently then reinstall with the latest from https://minecraft.net/download
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#2504 [19:07] <CubeTheThird> Java_crashing, download and install https://downloadcenter.intel.com/download/28798/Intel-Graphics-Driver-for-Windows-7-8-1-15-36-?product=81496
#2505 [19:08] <Dashcam> Nope still crashed. How do I set it to use my GeForce driver?
#2506 [19:08] <CubeTheThird> Dashcam, ok in the game launcher, open the settings for the current game profile, and find where you can set the Executable
#2507 [19:09] * Kevin5 [webchat@S0106f0f24968f473.vc.shawcable.net] has joined #minecrafthelp
#2508 [19:09] <Kevin5> im trying to log into version 1.12.2 but it says its unable to download
#2509 [19:09] <CubeTheThird> Kevin5, do you have bytefence installed?
#2510 [19:09] <Kevin5> Huh?
#2511 [19:09] <Java_crashing> It says the driver is not validated for my computer
#2512 [19:09] <CubeTheThird> ??> Kevin5 tools/hjt
#2513 [19:09] <Mightyena> Kevin5: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#2514 [19:09] <Mightyena> Kevin5: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#2515 [19:09] <Dashcam> Java executable?
#2516 [19:10] <CubeTheThird> Java_crashing, uhg lovely. Another one of those
#2517 [19:10] <CubeTheThird> Java_crashing, can you download the 2nd one on that page, the zip file?
#2518 [19:10] <CubeTheThird> Dashcam, yes that's right. Is it currently on default?
#2519 [19:10] <Dashcam> Yes
#2520 [19:11] <Java_crashing> Ok, I got the zip file open
#2521 [19:11] <CubeTheThird> Dashcam, ok good. You'll need to add a new application in the nvidia settings, for the java version the game runs
#2522 [19:12] * Kevin5 [webchat@S0106f0f24968f473.vc.shawcable.net] has quit. (Client Quit)
#2523 [19:12] <CubeTheThird> Java_crashing, extract it to a new folder
#2524 [19:12] * Kevin5 [webchat@S0106f0f24968f473.vc.shawcable.net] has joined #minecrafthelp
#2525 [19:12] <Dashcam> I hope you have a bot helper for that, too lol
#2526 [19:12] <CubeTheThird> I wish
#2527 [19:12] <Kevin5> im trying to run minecraft on 1.12.2 but it says there is a download error
#2528 [19:12] <CubeTheThird> ??> Kevin5 tools/hjt
#2529 [19:12] <Mightyena> Kevin5: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#2530 [19:12] <Mightyena> Kevin5: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#2531 [19:12] <Java_crashing> ok done
#2532 [19:13] <Kevin5> Mightyena it says there is a download error for HijackThis
#2533 [19:13] <CubeTheThird> Java_crashing, now in that folder, run the, if I recall correctly, ipxgx or something like that
#2534 [19:13] <CubeTheThird> Kevin5, can you try with a different browser?
#2535 [19:13] <Dashcam> I think I got it. Where do I find the Java the game runs?
#2536 [19:13] <Kevin5> such as...
#2537 [19:14] <CubeTheThird> Dashcam, it's under C:\Program Files (x86)\Minecraft\runtime
#2538 [19:14] <CubeTheThird> Kevin5, Chrome, Firefox, Edge, Explorer, Safari....
#2539 [19:14] <CubeTheThird> Dashcam, you'll have to dig down until you reach the bin folder, and pick the javaw.exe
#2540 [19:14] <Kevin5> oh
#2541 [19:14] <Kevin5> it just workeed
#2542 [19:14] <CubeTheThird> O.o
#2543 [19:15] <Kevin5> wait,
#2544 [19:15] <Kevin5> nope
#2545 [19:15] <Kevin5> its not responding
#2546 [19:15] <Kevin5> oh wait
#2547 [19:15] <Kevin5> it responded
#2548 [19:15] <Kevin5> sry lmao
#2549 [19:15] * Kevin5 [webchat@S0106f0f24968f473.vc.shawcable.net] has quit. (Client Quit)
#2550 [19:15] * CubeTheThird facepalms
#2550 [19:15] <Java_crashing> It says the operating not supported
#2551 [19:15] <Java_crashing> something like thatr
#2552 [19:15] <CubeTheThird> gahhh
#2553 [19:16] <CubeTheThird> Java_crashing, ok couple last things to try then. Can you open your device manager?
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#2555 [19:16] <Java_crashing> ok its open
#2556 [19:16] <CubeTheThird> Java_crashing, there find the display adapter
#2557 [19:16] <Java_crashing> ok
#2558 [19:16] <Java_crashing> Found it
#2559 [19:17] <CubeTheThird> Java_crashing, in it you should see something like Intel HD 4600 graphics
#2560 [19:17] <Java_crashing> Yep
#2561 [19:17] * Dashcam [webchat@cpe-65-191-252-253.nc.res.rr.com] has joined #minecrafthelp
#2562 [19:17] <CubeTheThird> Java_crashing, ok. Right-click on that and choose update. Browse your PC, and pick the folder where you extracted the zip
#2563 [19:17] <Dashcam> CubeTheThird Trying to launch Minecraft after switching to GeForce BSOD'd my computer
#2564 [19:17] <CubeTheThird> Dashcam, uhhhh wuuuuut
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#2566 [19:18] <Dashcam> This only happens with Minecraft, I play Ark, Isle, Sea of Thieves, etc as well
#2567 [19:18] <CubeTheThird> Dashcam, well... at least we know it kinda worked
#2568 [19:18] <CubeTheThird> Dashcam, can you run a clean install of this driver: https://www.nvidia.com/Download/driverResults.aspx/148586/en-us
#2569 [19:19] <Java_crashing> It says the driver is up to date
#2570 [19:19] <CubeTheThird> Java_crashing, uhg lovely. Had this exact issue with someone else using windows 8.1 with the same intel graphics. I'm gonna try 1 other thing
#2571 [19:20] <CubeTheThird> Java_crashing, try this older driver version: https://downloadcenter.intel.com/download/28165/Intel-Graphics-Driver-for-Windows-7-8-1-15-36-
#2572 [19:21] <Java_crashing> Did that other person ever sovle their issue?
#2573 [19:21] <CubeTheThird> Java_crashing, no, they left before we figured it out. I assumed it was an issue with HP, but now I'm not sure about that
#2574 [19:23] * Dashcam [webchat@cpe-65-191-252-253.nc.res.rr.com] has joined #minecrafthelp
#2575 [19:23] <Java_crashing> Says this isnt validated for my computer and asked me if it was installed correctly
#2576 [19:23] <Java_crashing> Do I go for the zip file?
#2577 [19:23] <CubeTheThird> Java_crashing, hmm, and what about the zip ya?
#2578 [19:24] <CubeTheThird> Java_crashing, for reference, the drivers you have currently are about 5 years old
#2579 [19:24] <CubeTheThird> Java_crashing, because Dell hasn't released any for your PC since then
#2580 [19:24] <Java_crashing> Great
#2581 [19:26] <Java_crashing> Do I try updating it manually?
#2582 [19:26] <CubeTheThird> Java_crashing, sure
#2583 [19:26] <Java_crashing> Be using the extracted floder
#2584 [19:27] * Wandsandbild [webchat@pD9F5853D.dip0.t-ipconnect.de] has joined #minecrafthelp
#2585 [19:28] <Java_crashing> Says its up to date
#2586 [19:29] <Wandsandbild> hello i hope someone can help me. i have startet my own server some day ago and everythings works fine untill i want to serve it over the web. i have port forwarded everything correcly which i have checked 2 o 3 times. i am running the server on linux
#2587 [19:29] <CubeTheThird> Java_crashing, ya... figured as much. I used to see this issue all the time with certain laptop vendors, and those workarounds typically worked...
#2588 [19:29] <CubeTheThird> Wandsandbild, what's the server's address?
#2589 [19:29] <Wandsandbild> its my own so its my public ip
#2590 [19:29] <CubeTheThird> kk
#2591 [19:30] <CubeTheThird> Wandsandbild, default port?
#2592 [19:30] <Java_crashing> So... no minecraft for me?
#2593 [19:30] <Wandsandbild> yes default port
#2594 [19:30] <Dashcam> Okay, GeForce clean installed
#2595 [19:30] <CubeTheThird> Java_crashing, well.... there's 1 other way we could try installing, but it's kinda risky. You'd have to uninstall the driver you currently have first
#2596 [19:31] <CubeTheThird> Dashcam, ok cool. Good luck~
#2597 [19:31] <Java_crashing> uhhh I dont wanna do that
#2598 [19:31] <CubeTheThird> Wandsandbild, did you change the server-ip in the server.properties file?
#2599 [19:31] <Java_crashing> Ill just leave it
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#2601 [19:31] <Wandsandbild> yes its changed to the device ip, which i think should be correct because with the public ip it does`t even start
#2602 [19:31] <CubeTheThird> aaand he crashed
#2603 [19:32] <Java_crashing> Thanks for the help though, I appreciate it
#2604 [19:32] <CubeTheThird> Wandsandbild, actually no. Clear that. the server-ip should be left blank
#2605 [19:32] <CubeTheThird> Java_crashing, ya sorry we can't do more
#2606 [19:32] <Wandsandbild> ok thak you
#2607 [19:32] <Java_crashing> F
#2608 [19:32] * Java_crashing [webchat@ip72-213-31-46.om.om.cox.net] has quit. (Quit: webchat.esper.net)
#2609 [19:34] * Dashcam [webchat@cpe-65-191-252-253.nc.res.rr.com] has joined #minecrafthelp
#2610 [19:34] <CubeTheThird> welcome back
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#2612 [19:34] <Dashcam> BSOD again
#2613 [19:34] <CubeTheThird> Dashcam, figured as much. Your screen is running at 4K right?
#2614 [19:34] <Dashcam> Yes
#2615 [19:35] <CubeTheThird> Dashcam, can you test with the screen set to 1080 ?
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#2617 [19:35] <Dashcam> Yeah, one sec
#2618 [19:35] <Wandsandbild> ok i have now the server ip left clean but i have stil the same stupid io.netty.channel.abstractchannel$annotatedconnectexception problem
#2619 [19:35] <CubeTheThird> Wandsandbild, to be clear, you stopped and started the server right?
#2620 [19:36] <Wandsandbild> yes. i do this every time i change something and yes i waited untill the server was basck online on the host machine
#2621 [19:36] <CubeTheThird> Wandsandbild, ok good. Are you able to connect to it?
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#2623 [19:39] * thiagomoraesp [webchat@bd79c998.virtua.com.br] has joined #minecrafthelp
#2624 [19:40] <thiagomoraesp> hi guys, i tried to migrate my account(buyed the game in 2011), and it says the account is already migrated, i belive i've been hacked =/
#2625 [19:40] <Dashcam> Game crashed but didn't BSOD https://pastebin.com/n83ZBVNB
#2626 [19:40] * Fuzzy [webchat@66.192.158.13] has joined #minecrafthelp
#2627 [19:41] <CubeTheThird> thiagomoraesp, what's your minecraft username?
#2628 [19:41] <CubeTheThird> Dashcam, uhg.. same error code as before. Feel free to test out those other games though
#2629 [19:41] * Fuzzy [webchat@66.192.158.13] has quit. (Client Quit)
#2630 [19:41] * Aly [webchat@47.184.149.127] has joined #minecrafthelp
#2631 [19:42] <thiagomoraesp> CubeTheThird "thiagomoraesp"
#2632 [19:43] <Aly> hi so, i bought minecraft a long time ago and i cant remember the email that is linked to it. I remember the username just cant get access to it
#2633 [19:43] <CubeTheThird> thiagomoraesp, ya that name has been changed several times. You'll have to contact Mojang about this
#2634 [19:43] <CubeTheThird> ??> thiagomoraesp mojang/email
#2635 [19:43] <Mightyena> thiagomoraesp: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#2636 [19:43] <Mightyena> thiagomoraesp: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#2637 [19:43] <CubeTheThird> Aly, you'll have to contact Mojang support about this
#2638 [19:43] <CubeTheThird> ??> Aly mojang/email
#2639 [19:43] <Mightyena> Aly: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#2640 [19:43] <Mightyena> Aly: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#2641 [19:44] <thiagomoraesp> i contacted then, i hope they help me hehhe
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#2643 [19:44] <Dashcam> Ark and The Isle both run like a dream still
#2644 [19:44] <thiagomoraesp> CubeTheThird what "ya that name has been changed several times" mean?
#2645 [19:44] * coldwxnters [webchat@66.192.158.13] has quit. (Client Quit)
#2646 [19:45] * wandsandbild [webchat@pD9F5853D.dip0.t-ipconnect.de] has joined #minecrafthelp
#2647 [19:45] <CubeTheThird> thiagomoraesp, mojang accounts allow the username to be changed. Since we assume someone stole the account, that person has changed the name several times
#2648 [19:45] <wandsandbild> i feel very sorry if someone had aready answered my question or cansee it but im not able to do it anymore because i had a timeout
#2649 [19:46] <CubeTheThird> wandsandbild, are you able to connect to the server?
#2650 [19:46] <thiagomoraesp> CubeTheThird oh f*ck :(
#2651 [19:46] <thiagomoraesp> well, o called them with my transaction id, i hope they help me and cancel the access of the criminal that stole my account ¬¬
#2652 [19:47] <wandsandbild> in some part. if im entering the local adress of my server on my gaming machine then yes but not over the internet or from a friends house
#2653 [19:47] <CubeTheThird> wandsandbild, ok that's a good sign then. Can you tell me how you port forwarded?
#2654 [19:48] <Dashcam> CubeTheThird My other games still work just fine. I have no idea why Minecraft is giving me issues
#2655 [19:48] * coldwxnters [webchat@66.192.158.13] has joined #minecrafthelp
#2656 [19:48] <wandsandbild> i port forwarded over the router site with udp and tcp
#2657 [19:49] <CubeTheThird> wandsandbild, right. so you forwarded port 25565 over TCP and UDP to your local address?
#2658 [19:49] * coldwxnters [webchat@66.192.158.13] has quit. (Client Quit)
#2659 [19:49] <Dashcam> How much ram should I have dedicated to it? Most sources online say 4 gigs but maybe that's wrong
#2660 [19:49] <CubeTheThird> Dashcam, hmm ya.. I'm not really sure what's going on
#2661 [19:49] <wandsandbild> yes
#2662 [19:49] <CubeTheThird> Dashcam, the default amounts should be fine
#2663 [19:49] <CubeTheThird> wandsandbild, are you playing on the same device you're using to host it?
#2664 [19:50] <Dashcam> I guess I just can't play Minecraft, then :/ That sucks, man. Thank you for helping me, tho
#2665 [19:50] <wandsandbild> no im hosting it on laptop and yes i know its not he best option but it works for me. im gaming on my gaming pc
#2666 [19:51] <CubeTheThird> wandsandbild, sounds fine to me. I used to do that :p. What linux distribution are you running?
#2667 [19:52] * Dashcam [webchat@cpe-65-191-252-253.nc.res.rr.com] has quit. (Quit: webchat.esper.net)
#2668 [19:52] <wandsandbild> currently ubuntu 18.10 but i plan to switch later if its works to a more serverlike linux
#2669 [19:52] <CubeTheThird> wandsandbild, ok. So it wouldn't be a firewall issue...
#2670 [19:53] <CubeTheThird> wandsandbild, is your network setup like this: laptop -> router -> modem -> internet ?
#2671 [19:53] * thiagomoraesp [webchat@bd79c998.virtua.com.br] has quit. (Quit: webchat.esper.net)
#2672 [19:53] <wandsandbild> laptop-> ethernet cabel ->router with integrated modem->internet
#2673 [19:55] <CubeTheThird> wandsandbild, hmm ok, so that eliminates hops. I also did a test with telnet and the port is definitely open...
#2674 [19:55] <CubeTheThird> wandsandbild, actually.... can you make sure Ubuntu is fully up-to-date ?
#2675 [19:55] <wandsandbild> yes i updated it yesterday
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#2677 [19:56] <CubeTheThird> wandsandbild, ok. I'm not 100% sure if this will be the fix, but there have been issues in the past with Ubuntu not updating certificates correctly. One sec I'll dig up the command
#2678 [19:56] <wandsandbild> thank you
#2679 [19:57] <CubeTheThird> wandsandbild, actually before that, what version of java is the system using?
#2680 [19:59] <wandsandbild> its currently on the java open jdk version 11.0.3 from 2019-04-16
#2681 [20:00] <CubeTheThird> wandsandbild, ah. I recommend you uninstall that and install java 8, which is what the game is built for
#2682 [20:00] <wandsandbild> ok i will trie that. i will come back and say how it turns out
#2683 [20:01] <CubeTheThird> 👍
#2684 [20:07] * Dry [webchat@118-235-137-216.mtaonline.net] has joined #minecrafthelp
#2685 [20:07] * Mastuti [webchat@b152ff1d.virtua.com.br] has joined #minecrafthelp
#2686 [20:08] <Mastuti> i buy minecraft year ago and now i cannot play anymore
#2687 [20:08] <CubeTheThird> Mastuti, why not?
#2688 [20:09] <Mastuti> it says that i dont have an original minecraft
#2689 [20:09] <CubeTheThird> Mastuti, what is your minecraft username?
#2690 [20:10] <Mastuti> yeah, that is
#2691 [20:10] * jamie4 [webchat@047-028-134-250.res.spectrum.com] has joined #minecrafthelp
#2692 [20:11] * john [webchat@216-167-246-236.eastlink.ca] has joined #minecrafthelp
#2693 [20:11] <jamie4> hello
#2694 [20:11] <CubeTheThird> hello jamie4
#2695 [20:11] <jamie4> i would like refund
#2696 [20:11] * john is now known as Guest94331
#2697 [20:12] <CubeTheThird> Mastuti, as far as I can tell that username was registered at least 6 years ago
#2698 [20:12] <CubeTheThird> jamie4, for what exactly?
#2699 [20:12] <jamie4> minecraft made me by it again
#2700 [20:12] <Mastuti> yeah, i think its right
#2701 [20:12] <jamie4> got new computer
#2702 [20:12] <jamie4> logined in and told me to buy it again
#2703 [20:12] <Guest94331> While logging in on minecraft.net, I can type in the information that is corredt, but then when I try to proceed the button gets greyed out, and when I right click I cannot go forword from that point, what can I do?
#2704 [20:13] <CubeTheThird> Mastuti, when exactly did you purchase the game?
#2705 [20:13] <CubeTheThird> jamie4, which edition of the game?
#2706 [20:13] <jamie4> java
#2707 [20:13] <CubeTheThird> ??> Guest94331 info/mcleaks
#2708 [20:13] <Mightyena> Guest94331: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#2709 [20:13] <Mightyena> Guest94331: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#2710 [20:13] <CubeTheThird> jamie4, contact Mojang for the refund
#2711 [20:13] <CubeTheThird> ??> jamie4 mojang/email
#2712 [20:13] <Mightyena> jamie4: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#2713 [20:13] <Mightyena> jamie4: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#2714 [20:13] <jamie4> i did
#2715 [20:13] <Mastuti> i dont remember exactly
#2716 [20:13] <jamie4> i dont wanna wairt
#2717 [20:13] <CubeTheThird> jamie4, then you will have to wait for their response
#2718 [20:13] <Mastuti> but i think it was 6 or 8 years ago
#2719 [20:13] * jamie4 [webchat@047-028-134-250.res.spectrum.com] has quit. (Client Quit)
#2720 [20:14] <CubeTheThird> Mastuti, ok. That username is on a legacy account, so you should migrate it to a mojang.com account
#2721 [20:14] <CubeTheThird> ??> Mastuti account/migrate
#2722 [20:14] <Mightyena> Mastuti: To migrate your old minecraft.net account (i.e. you used your username to log in) to a Mojang account, use this page: https://account.mojang.com/migrate
#2723 [20:15] * KroscBoom [webchat@net-109-117-76-171.cust.vodafonedsl.it] has joined #minecrafthelp
#2724 [20:15] <Dry> Hi, I'm having real hard troubles with my minecraft whenever I join friends servers, it gives me this error "java.io.IOException: An existing connection was forcibly closed by the remote host." Online forums and other stuff have lots of answers and help, but none of them are working.
#2725 [20:15] <Mastuti> Error! There is already an existing Mojang account registered to vh.g@hotmail.com. If you are the owner of that Mojang account you can log in to that account and choose to import your Minecraft account instead.
#2726 [20:15] <wandsandbild> well i have changed the java version to 8 but still i have the same problem on my gaming pc if i want to connect
#2727 [20:15] <CubeTheThird> Dry, do you have problems with other servers?
#2728 [20:16] <CubeTheThird> wandsandbild, ok run this: sudo apt-get install ca-certificates-java
#2729 [20:16] <CubeTheThird> wandsandbild, and if that doesn't help, run this: sudo /var/lib/dpkg/info/ca-certificates-java.postinst configure
#2730 [20:16] <Mastuti> i can access this account
#2731 [20:16] <KroscBoom> hello I bought the game but it does not let me log in it tells me the password or nikname is incorrect but if I log in on the phone it makes me log in #minecrafthelp
#2732 [20:16] <Mastuti> but it says that i dont have minecraft
#2733 [20:16] <Dry> I do have problems on big servers like hypixel and others like that
#2734 [20:16] * lushkyleXD [webchat@99-106-25-241.lightspeed.miamfl.sbcglobal.net] has joined #minecrafthelp
#2735 [20:17] <lushkyleXD> Hello?
#2736 [20:17] * Ben [webchat@pool-173-54-222-171.nwrknj.fios.verizon.net] has joined #minecrafthelp
#2737 [20:17] <lushkyleXD> Hello?
#2738 [20:17] <lushkyleXD> I need help
#2739 [20:18] * wandsandbild [webchat@pD9F5853D.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#2740 [20:18] <KroscBoom> hello I bought the game but it does not let me log in it tells me the password or nikname is incorrect but if I log in on the phone it makes me log in #minecrafthelp
#2741 [20:18] <Guest19492> I have an issue regarding resetting my password and an old email account I no longer have access to. I have the transaction ID for that account and everything I need to get it settled. I already sent in a ticket but im curious if I can get this resolved quicker here.
#2742 [20:18] <KroscBoom> help please
#2743 [20:18] * Mastuti [webchat@b152ff1d.virtua.com.br] has quit. (Quit: webchat.esper.net)
#2744 [20:19] * Wandsandbild [webchat@pD9F5853D.dip0.t-ipconnect.de] has joined #minecrafthelp
#2745 [20:19] <KroscBoom> hello I bought the game but it does not let me log in it tells me the password or nikname is incorrect but if I log in on the phone it makes me log in #minecrafthelp
#2746 [20:20] <CubeTheThird> KroscBoom, what happens on minecraft.net ?
#2747 [20:20] <CubeTheThird> Guest19492, you cannot. Please wait for Mojang's reply
#2748 [20:21] <KroscBoom> ok sorry
#2749 [20:21] <Guest19492> Thanks
#2750 [20:21] * mr_jonsun [webchat@c-73-53-7-192.hsd1.wa.comcast.net] has joined #minecrafthelp
#2751 [20:21] <mr_jonsun> Hello friend.
#2752 [20:21] <CubeTheThird> hello mr_jonsun
#2753 [20:22] <Wandsandbild> hello again i feel very sorry but it still doesnt work i get still the same stupid answer io.netty.channel.abstractchannel$annotatedconnectexception:connection timed out
#2754 [20:22] <mr_jonsun> So I was just wondering about my migration to a mojang account.
#2755 [20:23] * Wandsandbild [webchat@pD9F5853D.dip0.t-ipconnect.de] has quit. (Client Quit)
#2756 [20:23] <CubeTheThird> mr_jonsun, what about it?
#2757 [20:24] * Wandsandbild [webchat@pD9F5853D.dip0.t-ipconnect.de] has joined #minecrafthelp
#2758 [20:24] <mr_jonsun> So I forgot my email and password that I used back in 2012 and I sent an email to customer support and was wondering how long it usually takes to get back.
#2759 [20:24] <CubeTheThird> mr_jonsun, see https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#2760 [20:24] <Wandsandbild> had someone written something because i had an timeout here as well so i feel very sorry
#2761 [20:25] * Dark [webchat@cpe-172-91-237-163.socal.res.rr.com] has joined #minecrafthelp
#2762 [20:26] <mr_jonsun> Thanks Cube. And I also saw a thing that if I registered before a certain date I also got a windows 10 account for free.
#2763 [20:26] <mr_jonsun> Is that true and if that is true, what is the date?
#2764 [20:26] <CubeTheThird> Wandsandbild, you ran both commands I sent you?
#2765 [20:26] <Dark> Hey guys, so everytime I try to start up minecraft it either fails at the loading bar before the main menu, or when i try to create a new world. Any help?
#2766 [20:26] <Wandsandbild> yes
#2767 [20:26] <CubeTheThird> mr_jonsun, uhh.. I'm not exactly sure when that deal expired
#2768 [20:27] <CubeTheThird> Dark, what do you mean by fails exactly?
#2769 [20:27] <CubeTheThird> Wandsandbild, could you copy the server log onto http://paste.ubuntu.com and give the URL here.
#2770 [20:27] <Dark> so at the main loading bar, it'll get maybe 90% of the way completed, then the program will stop responding
#2771 [20:27] * Starrymoca [webchat@107-130-202-218.lightspeed.hstntx.sbcglobal.net] has joined #minecrafthelp
#2772 [20:27] <mr_jonsun> Oh man Cube, I didn't realize you are trying to juggle a bunch of people at once. I'll get out of your hair.
#2773 [20:27] <Dark> or if i make it through that it will stop responding upon new world creation
#2774 [20:28] <Starrymoca> my Minecraft (java) wont launch, it keeps saying file is being used but it isnt
#2775 [20:28] <Wandsandbild> whic hlog the latest or all?
#2776 [20:28] <Starrymoca> the latest
#2777 [20:28] <mr_jonsun> I am also in a similar type of role and I know that good ratings can mean a lot and I was wondering if there is anyway to do that.
#2778 [20:29] <CubeTheThird> Dark, let's try running a malware scan
#2779 [20:29] <CubeTheThird> ??> Dark av/adwcleaner
#2780 [20:29] <Mightyena> Dark: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#2781 [20:29] <Mightyena> Dark: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#2782 [20:30] * mr_jonsun [webchat@c-73-53-7-192.hsd1.wa.comcast.net] has quit. (Quit: webchat.esper.net)
#2783 [20:30] <CubeTheThird> Starrymoca, can you reboot your PC and try again?
#2784 [20:30] <CubeTheThird> Wandsandbild, latest please
#2785 [20:30] <Starrymoca> i can try
#2786 [20:30] * Dark [webchat@cpe-172-91-237-163.socal.res.rr.com] has quit. (Quit: webchat.esper.net)
#2787 [20:31] * Starrymoca [webchat@107-130-202-218.lightspeed.hstntx.sbcglobal.net] has quit. (Client Quit)
#2788 [20:31] <Wandsandbild> paste.ubuntu.com/p/SvPHC4r5Dt/
#2789 [20:31] <KroscBoom> I registered 2 days ago I bought the game and it does not let me log in on PC windows maybe I have not yet authenticated my account
#2790 [20:31] * powerbv [webchat@23-91-251-47.cpe.distributel.net] has joined #minecrafthelp
#2791 [20:32] * Guest [webchat@S0106bc4dfbe6c493.vc.shawcable.net] has joined #minecrafthelp
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#2793 [20:32] * Dark [webchat@cpe-172-91-237-163.socal.res.rr.com] has joined #minecrafthelp
#2794 [20:32] <Dark> Alright Cube I'm back
#2795 [20:33] <CubeTheThird> Dark, no luck?
#2796 [20:33] <Dark> Loading bar only makes it halfway now
#2797 [20:33] <CubeTheThird> Dark, is this after pressing play?
#2798 [20:33] * Bernard [webchat@76-196-193-181.lightspeed.irvnca.sbcglobal.net] has joined #minecrafthelp
#2799 [20:33] <Dark> yep
#2800 [20:33] <CubeTheThird> ??> Dark launcher/log
#2801 [20:33] <Mightyena> Dark: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#2802 [20:34] <Dark> alright i just got past it
#2803 [20:34] * Guest94331 [webchat@216-167-246-236.eastlink.ca] has quit. (Quit: webchat.esper.net)
#2804 [20:34] <Dark> OK
#2805 [20:34] <CubeTheThird> Wandsandbild, hmm. Does your router/modem have a firewall?
#2806 [20:34] <Dark> it's letting me make a world so it might've worked
#2807 [20:34] <Bernard> I am not able to log in to minecraft
#2808 [20:34] <Bernard> even though i already changed my password and everything
#2809 [20:35] <CubeTheThird> Bernard, what happens when you try logging in on minecraft.net ?
#2810 [20:35] <Wandsandbild> i have already searched for one but havent found one. i dont know if you know it but its one from the telekom our provider so they dont give you a wholelot of permissions or views
#2811 [20:35] <Bernard> doesnt let me log in either
#2812 [20:36] * Dark [webchat@cpe-172-91-237-163.socal.res.rr.com] has quit. (Client Quit)
#2813 [20:36] <Bernard> but i am able to log in on a different computer
#2814 [20:36] <Bernard> which is weird to me
#2815 [20:37] <CubeTheThird> ??> Bernard info/mcleaks
#2816 [20:37] <Mightyena> Bernard: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#2817 [20:37] <Mightyena> Bernard: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#2818 [20:38] <Guest> Hello?
#2819 [20:38] <Dry> Hi I had a question earlier and i am not sure if you were able to get around to it Cube
#2820 [20:38] <Bernard> Oh it was probably because i used that McLeaks before actually buying the real Minecraft the day after
#2821 [20:39] <CubeTheThird> hello Guest
#2822 [20:39] <Bernard> how am i able to remove the tool completely?
#2823 [20:39] <CubeTheThird> Dry, can you run a test on speedtest.net ?
#2824 [20:39] <CubeTheThird> ??> Bernard win/hosts/edit
#2825 [20:39] <Mightyena> Bernard: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#2826 [20:39] <Mightyena> Bernard: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#2827 [20:39] <Guest> Hello
#2828 [20:41] <Bernard> okay i did that CubeTheThird
#2829 [20:41] <CubeTheThird> Bernard, in that file, remove all the lines that have mojang in it
#2830 [20:42] <Bernard> ok
#2831 [20:42] <Dry> I have a 3.4 upload and a 13.54 download
#2832 [20:43] <Bernard> CubeTheThird and then save?
#2833 [20:44] <CubeTheThird> Dry, well that's not the greatest, but it is probably doable
#2834 [20:44] <CubeTheThird> Bernard, yup then save and try again
#2835 [20:44] <CubeTheThird> ??> Dry tools/hjt
#2836 [20:44] <Mightyena> Dry: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#2837 [20:44] <Mightyena> Dry: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#2838 [20:45] <Wandsandbild> is any moderator free at the momen?
#2839 [20:45] <Bernard> CubeTheThird IT WORKED I love you brother
#2840 [20:46] * Bernard [webchat@76-196-193-181.lightspeed.irvnca.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#2841 [20:47] * Wandsandbild [webchat@pD9F5853D.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#2842 [20:47] <Dry> https://paste.ubuntu.com/p/FGFNK44Wz5/
#2843 [20:48] * DFedy [webchat@h98.176.142.40.ip.windstream.net] has joined #minecrafthelp
#2844 [20:48] * Wandsandbild [webchat@pD9F5853D.dip0.t-ipconnect.de] has joined #minecrafthelp
#2845 [20:48] <Wandsandbild> i feel sorry for the disconnect
#2846 [20:48] <CubeTheThird> Dry, hmm well I'm seeing bytefence and hamachi installed, which could both cause problems. I recommend you remove those
#2847 [20:48] <lushkyleXD> My Minecraft account was stolen
#2848 [20:48] <CubeTheThird> Wandsandbild, no worries. I'm honestly not really sure what else to check
#2849 [20:49] <lushkyleXD> and my skin was changed according to nameMC
#2850 [20:49] <CubeTheThird> lushkyleXD, you'll have to contact Mojang support about that
#2851 [20:49] <CubeTheThird> ??> lushkyleXD mojang/email
#2852 [20:49] <Mightyena> lushkyleXD: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#2853 [20:49] <Mightyena> lushkyleXD: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#2854 [20:49] <lushkyleXD> DO they have a number?
#2855 [20:49] <Dry> I'll get back to you to see if that works
#2856 [20:49] <lushkyleXD> to call?
#2857 [20:49] <DFedy> My FPS suddenly dropped, I rebooted, allocated more RAM, it all happened suddenly and it won't go back to normal
#2858 [20:49] <Wandsandbild> ok thats fine i think i will instead install hamatchi even if its not perfect and i have to work around at the pc of my frient a lot but maybe this will work
#2859 [20:50] <Wandsandbild> so thanks for your help
#2860 [20:50] * Wandsandbild [webchat@pD9F5853D.dip0.t-ipconnect.de] has quit. (Client Quit)
#2861 [20:50] * ben [webchat@S0106a84e3f4f2543.ed.shawcable.net] has joined #minecrafthelp
#2862 [20:50] <ben> hello
#2863 [20:51] * ben is now known as Guest20704
#2864 [20:51] <Guest20704> huh?
#2865 [20:51] <CubeTheThird> DFedy, how low exactly?
#2866 [20:52] <CubeTheThird> Guest20704, do you need something?
#2867 [20:52] <DFedy> less than 10
#2868 [20:52] <Guest20704> i need help! anyone willing to help
#2869 [20:52] <Guest> Hello
#2870 [20:52] <lushkyleXD> 
#2871 [20:52] <Guest20704> hi
#2872 [20:53] <CubeTheThird> Guest20704, with what?
#2873 [20:53] <CubeTheThird> DFedy, in-game, hold f3+c until it crashes
#2874 [20:53] <Guest> Hello?
#2875 [20:53] <Guest20704> im trying to get back into minecraft
#2876 [20:53] <DFedy> ok I will
#2877 [20:54] <lushkyleXD> CubeTheThird I can only contact Mojang through email and no phone number? They're responding to cases a month ago, that's a pretty long time to get my account back?
#2878 [20:54] <Guest20704> i have a new laptop and have the app Minecraft and i have an old account with the username and password before the coco tree update and like the netherworld
#2879 [20:54] <Guest20704> how do i log into my account and not pay the 50... it wont let me login
#2880 [20:54] <Guest20704> take in i haven't played in like 7 years or whatever also
#2881 [20:55] <CubeTheThird> lushkyleXD, yes
#2882 [20:55] <CubeTheThird> Guest20704, what's your minecraft username?
#2883 [20:55] <Dry> Cube, I uninstalled hamachi and bytefence from my computer, would i need to restart my computer?
#2884 [20:55] * DFedy [webchat@h98.176.142.40.ip.windstream.net] has quit. (Quit: webchat.esper.net)
#2885 [20:55] <CubeTheThird> Dry, I would recommend a reboot yes
#2886 [20:55] <Guest20704> lehamdudeperson
#2887 [20:56] * Dry [webchat@118-235-137-216.mtaonline.net] has quit. (Quit: webchat.esper.net)
#2888 [20:56] <Guest> Hey anyone there
#2889 [20:56] <lushkyleXD> Yes
#2890 [20:56] <Guest20704> but like idk how to login into the game when it signs in it just takes me to the pay for the game
#2891 [20:56] * hardwood [webchat@cpe-65-24-165-250.columbus.res.rr.com] has joined #minecrafthelp
#2892 [20:57] <powerbv> hello my problem is that i do not remember my email accounte to go to the new minecraft i do what =l
#2893 [20:57] <CubeTheThird> Guest, what's up?
#2894 [20:57] <CubeTheThird> Guest20704, into the game you'd have to use your username, but you should probably migrate to a mojang account
#2895 [20:57] <CubeTheThird> ??> Guest20704 account/migrate
#2896 [20:57] <Mightyena> Guest20704: To migrate your old minecraft.net account (i.e. you used your username to log in) to a Mojang account, use this page: https://account.mojang.com/migrate
#2897 [20:57] <CubeTheThird> powerbv, contact Mojang support
#2898 [20:57] <CubeTheThird> ??> powerbv mojang/email
#2899 [20:57] <Mightyena> powerbv: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#2900 [20:57] <Mightyena> powerbv: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#2901 [20:58] <powerbv> ty
#2902 [20:58] * gwpt [webchat@bd784dd0.virtua.com.br] has joined #minecrafthelp
#2903 [20:59] <gwpt> good night, i can't login in my account, it appears incorrect email or password, but i have already changed it but ir continues to appear, what do i do?
#2904 [20:59] <Guest20704> it says to use the username
#2905 [20:59] <Guest20704> the username is very old and the password doesn't work for the email
#2906 [20:59] <CubeTheThird> Guest20704, then you will have to contact Mojang support
#2907 [21:00] <CubeTheThird> ??> Guest20704 mojang/email
#2908 [21:00] <Mightyena> Guest20704: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#2909 [21:00] <Mightyena> Guest20704: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#2910 [21:00] <CubeTheThird> ??> gwpt tools/hjt
#2911 [21:00] <Mightyena> gwpt: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#2912 [21:00] <Mightyena> gwpt: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#2913 [21:00] * hardwood [webchat@cpe-65-24-165-250.columbus.res.rr.com] has quit. (Client Quit)
#2914 [21:00] <Guest20704> it says they are email people that responded from may 9th...
#2915 [21:00] <Guest20704> so may 18th i mean so that would be like a week or a month?
#2916 [21:01] <CubeTheThird> Guest20704, a couple months possibly
#2917 [21:01] <Guest20704> that's crap sorry for language and stupid
#2918 [21:01] <gwpt> https://paste.ubuntu.com/p/F5SNB4Yqy4/ Mightyena
#2919 [21:02] <Guest20704> we made the account when they didn't have email accounts just name and passwords
#2920 [21:03] <CubeTheThird> gwpt, what happens on minecraft.net ?
#2921 [21:03] * Festus [webchat@99-38-99-83.lightspeed.cicril.sbcglobal.net] has joined #minecrafthelp
#2922 [21:03] <gwpt> it appears incorrect email or password
#2923 [21:04] <Festus> Ayy yo, whenever my i try to open minecraft, it says could not create the java virtual machine
#2924 [21:04] <Guest20704> i tried to migrate accounts to my new email... it says incorrect username or account
#2925 [21:04] <CubeTheThird> ??> gwpt login/throttle
#2926 [21:04] <Mightyena> gwpt: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#2927 [21:04] <Mightyena> gwpt: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#2928 [21:05] <CubeTheThird> ??> Festus launcher/log
#2929 [21:05] <Mightyena> Festus: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#2930 [21:06] <Festus> it didnt work
#2931 [21:06] <gwpt> thank you Mightyena, is 100% sure this will work? i will try anyway, thank you very much
#2932 [21:06] <Festus> it just came up with the thing again
#2933 [21:07] <CubeTheThird> Festus, did you follow all the instructions? we need to try getting the log
#2934 [21:08] <Festus> i followed it
#2935 [21:08] <Festus> until it stopped matching
#2936 [21:08] * powerbv [webchat@23-91-251-47.cpe.distributel.net] has quit. (Quit: webchat.esper.net)
#2937 [21:09] <CubeTheThird> Festus, can you send me the link to the log?
#2938 [21:09] <Festus> the what
#2939 [21:10] <Festus> crash log?
#2940 [21:11] <CubeTheThird> Festus, is there a crash log?
#2941 [21:11] <Festus> no
#2942 [21:12] <Festus> it just says the game crashed
#2943 [21:12] * Riu [webchat@c-24-5-32-100.hsd1.ca.comcast.net] has joined #minecrafthelp
#2944 [21:12] * _IxABOD [webchat@92.96.59.220] has joined #minecrafthelp
#2945 [21:12] <_IxABOD> Hello
#2946 [21:12] <Riu> Hello, my friends and I cannot connect to the realm have
#2947 [21:13] <_IxABOD> i need help if you can help me
#2948 [21:13] <Riu> Realm I have*
#2949 [21:13] * _IxABOD [webchat@92.96.59.220] has quit. (Client Quit)
#2950 [21:13] <CubeTheThird> Festus, can you please try following this: https://minecraftirc.net/support-articles/get-minecraft-log/
#2951 [21:13] <CubeTheThird> Riu, what happens?
#2952 [21:14] <Riu> a weird error message pops up, canI screen shot it?
#2953 [21:14] <Riu> can*
#2954 [21:14] <Festus> ok i got the crash log
#2955 [21:14] <Festus> how do i send it in here
#2956 [21:15] <CubeTheThird> ??> Riu imgur
#2957 [21:15] <Mightyena> Riu: Imgur is an image hosting website at https://www.imgur.com where you can upload screenshots, etc for free, no need to register. Click the cloud/arrow at the top, and use the interface to pick an image from your computer, click "Start Upload", then give us the URL you are taken to.
#2958 [21:15] <CubeTheThird> Festus, copy it onto http://paste.ubuntu.com and give the URL here.
#2959 [21:15] <Riu> ok give me a moment
#2960 [21:15] <Festus> https://paste.ubuntu.com/p/N8qPrW9pHz/
#2961 [21:16] * DFedy [webchat@h98.176.142.40.ip.windstream.net] has joined #minecrafthelp
#2962 [21:16] <DFedy> @CubeTheThird I tried F3 + C, but none of my F3 + commands are working
#2963 [21:17] <DFedy> all of them only react as if I pressed F3 and toggle the debug screen
#2964 [21:18] <CubeTheThird> ??> Festus tools/hjt
#2965 [21:18] <Mightyena> Festus: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#2966 [21:18] <Mightyena> Festus: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#2967 [21:18] <Riu> https://imgur.com/a/mLNFtQp
#2968 [21:18] <CubeTheThird> DFedy, hmm ok. Can you run /debug start, wait a bit, then /debug stop ?
#2969 [21:19] * Austin [webchat@24-121-245-144.lkhvcmtk01.res.dyn.suddenlink.net] has joined #minecrafthelp
#2970 [21:19] * JuulGanglol [webchat@d104-205-92-216.abhsia.telus.net] has joined #minecrafthelp
#2971 [21:19] <CubeTheThird> Riu, are you using a VPN or Proxy?
#2972 [21:19] <Riu> i have a realm
#2973 [21:19] <JuulGanglol> hey my username JuulGanglol isnt allowed on hypixel but i rlly wanna play, also i cant change my username for 10 more days what should i do? i really dont want to wait
#2974 [21:19] * Anthony [webchat@maplon2305w-lp140-03-142-113-136-110.dsl.bell.ca] has joined #minecrafthelp
#2975 [21:19] <Austin> Hello! I just purchased realm and was able to play for awhile witha friend but we were both kivked about 20 mins ago, is Realms down atm?
#2976 [21:20] <DFedy> I will try it
#2977 [21:20] <CubeTheThird> ??> Riu tools/hjt
#2978 [21:20] <Mightyena> Riu: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#2979 [21:20] <Mightyena> Riu: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#2980 [21:20] <Festus> https://paste.ubuntu.com/p/ptRzcMHnKR/
#2981 [21:20] <CubeTheThird> JuulGanglol, changing your name doesn't circumvent bans
#2982 [21:21] <JuulGanglol> im not banned
#2983 [21:21] <CubeTheThird> Festus, umm the top of your report is missing
#2984 [21:21] <JuulGanglol> just temporarily not allowed until my username is changed
#2985 [21:21] <Anthony> Hello, I have had Minecraft for about 5 years now and I am having trouble with migrating my account and joining Minecraft Realms.
#2986 [21:21] <Festus> oh oops
#2987 [21:21] <CubeTheThird> JuulGanglol, ah. Then wait until you can change your name
#2988 [21:21] <JuulGanglol> but 10 days... i dont want to wait that longf
#2989 [21:21] <CubeTheThird> Anthony, what is your minecraft username?
#2990 [21:21] <Festus> https://paste.ubuntu.com/p/zVdFVPksyv/
#2991 [21:21] <Anthony> Anthonyr79
#2992 [21:22] <Austin> is anyone else getting this error?
#2993 [21:22] <Austin> io.netty.channel.abstractchannel$annotatedconnectexception connection refused
#2994 [21:22] * JuulGanglol [webchat@d104-205-92-216.abhsia.telus.net] has quit. (Client Quit)
#2995 [21:22] <CubeTheThird> Anthony, ok. What trouble are you having migrating?
#2996 [21:23] <CubeTheThird> Austin, are you able to change the realm settings, e.g. set it to a minigame?
#2997 [21:23] <Riu> https://paste.ubuntu.com/p/By5rGphxXT/
#2998 [21:23] <Austin> let me check
#2999 [21:23] <Anthony> Mojang is more or less not recognizing my account status properly. I can't play on Minecraft Realms
#3000 [21:23] <CubeTheThird> Festus, huh. Didn't find what I was expecting. Can you search in your start menu for "environment variables" ?
#3001 [21:23] * Festus [webchat@99-38-99-83.lightspeed.cicril.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#3002 [21:23] <CubeTheThird> Anthony, as far as I can tell you have a legacy account. What migration issues are you having?
#3003 [21:24] * DFedy [webchat@h98.176.142.40.ip.windstream.net] has joined #minecrafthelp
#3004 [21:24] <DFedy> CubeTheThird it told me average of 8 ticks per second
#3005 [21:24] <CubeTheThird> DFedy, can you open the .minecraft folder?
#3006 [21:25] <CubeTheThird> Riu, hmm. can you run a test on speedtest.net ?
#3007 [21:25] <Austin> CubeTheThird yes I was able to change it and create a mini game world
#3008 [21:25] <Anthony> I don't have the windows 10 editon and im supposed to get it for free from having my account for so long. Also not able to play Minecraft Realms even on the Java editon.
#3009 [21:26] <Riu> https://www.speedtest.net/result/8420222225
#3010 [21:27] <CubeTheThird> Austin, and you don't have issue connecting to it?
#3011 [21:27] <CubeTheThird> Anthony, I don't know if that deal is still valid. You also need to migrate your account to use realms on java
#3012 [21:27] <CubeTheThird> Riu, ok so that's definitely not a problem. Let's have you run a malware scan
#3013 [21:27] <CubeTheThird> ??> Riu av/adwcleaner
#3014 [21:27] <Mightyena> Riu: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#3015 [21:27] <Mightyena> Riu: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#3016 [21:28] <DFedy> CubeTheThird I've opened .minecraft
#3017 [21:28] <Anthony> I already have Migrated my account but it still fails to give me any of my information and stuff
#3018 [21:28] <CubeTheThird> DFedy, there open the debug folder
#3019 [21:28] <CubeTheThird> Anthony, can you login to account.mojang.com/me
#3020 [21:29] <DFedy> CubeTheThird It's open with the results doc
#3021 [21:29] <Austin> CubeTheThird It seems to be working now? Not sure what changed but thanks for the help lol
#3022 [21:29] <CubeTheThird> DFedy, copy the full doc onto http://paste.ubuntu.com and give the URL here.
#3023 [21:29] <Riu> ok its running now, but i have friends who can't log in as well, do they have to do this too?
#3024 [21:29] <CubeTheThird> Austin, weird, but ok
#3025 [21:29] <CubeTheThird> Riu, they shouldn't have to....
#3026 [21:29] <Anthony> Yes I can log into that
#3027 [21:29] <Riu> ok im going to restart soon, illbe back
#3028 [21:29] * garfieldsfetus [webchat@c-73-158-173-190.hsd1.ca.comcast.net] has joined #minecrafthelp
#3029 [21:30] <garfieldsfetus> hello?
#3030 [21:30] <Anthony> I am logged into it already
#3031 [21:30] <garfieldsfetus> oh ok
#3032 [21:30] * Riu [webchat@c-24-5-32-100.hsd1.ca.comcast.net] has quit. (Quit: webchat.esper.net)
#3033 [21:30] <CubeTheThird> Anthony, do you see your minecraft username on that page?
#3034 [21:30] <DFedy> CubeTheThird https://paste.ubuntu.com/p/6Ybrh94gkc/
#3035 [21:30] <Anthony> No I do not
#3036 [21:31] <CubeTheThird> DFedy, according to that log you've got a lot of entities in the middle of the game world that's slowing it down
#3037 [21:31] <CubeTheThird> Anthony, then either the migration didn't work, or there's something else wrong. I recommend you contact Mojang support about this issue
#3038 [21:31] <CubeTheThird> ??> Anthony mojang/email
#3039 [21:31] <Mightyena> Anthony: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#3040 [21:31] <Mightyena> Anthony: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#3041 [21:31] <garfieldsfetus> so i was playing minecraft, and i had a texture pack. logged out, then i logged back in. my entire screen is all glitched out.i thought it was because i downloaded a texture pack for 1.13 ad then thought, maybe it messed my screen up. so i deleted it from my files but still nothing. like there are tons of lines and everything is distorted. i can s
#3042 [21:31] <garfieldsfetus> till press where the buttons are and hear the noise but other than that everything is messed up.
#3043 [21:31] * Riu [webchat@c-24-5-32-100.hsd1.ca.comcast.net] has joined #minecrafthelp
#3044 [21:31] <DFedy> CubeTheThird Even if I make a brand new world, the fps is still 1-5
#3045 [21:32] <garfieldsfetus> i reinstalled it twice and i restarted my laptop, but still nothing worked
#3046 [21:32] <CubeTheThird> garfieldsfetus, can you get a screenshot of this?
#3047 [21:32] <Riu> ok i am back
#3048 [21:32] <garfieldsfetus> alright give me a sec
#3049 [21:32] <CubeTheThird> DFedy, hmm that's weird. Let's try a clean install of the game
#3050 [21:32] <CubeTheThird> ??> DFedy win/reinst
#3051 [21:32] <Mightyena> DFedy: You may need to reinstall the locally installed files that Minecraft puts into place.
#3052 [21:32] <Mightyena> DFedy: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#3053 [21:32] <Anthony> So I have confirmed it is on mojangs sind and not mine.
#3054 [21:32] * lushkyleXD [webchat@99-106-25-241.lightspeed.miamfl.sbcglobal.net] has quit. (Quit: webchat.esper.net)
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#3056 [21:32] <Anthony> I already filled one of those tickets out
#3057 [21:33] * garfieldsfetus [webchat@c-73-158-173-190.hsd1.ca.comcast.net] has quit. (Client Quit)
#3058 [21:33] <CubeTheThird> Anthony, then all I can suggest is waiting for their reply
#3059 [21:33] * garfieldsfetus [webchat@c-73-158-173-190.hsd1.ca.comcast.net] has joined #minecrafthelp
#3060 [21:33] * SilentTiger [webchat@adsl-98-67-183-130.flo.bellsouth.net] has joined #minecrafthelp
#3061 [21:34] <Anthony> and how long may that be?
#3062 [21:34] <garfieldsfetus> how do i send a screenshot
#3063 [21:34] <CubeTheThird> Anthony, see https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#3064 [21:34] <CubeTheThird> ??> garfieldsfetus imgur
#3065 [21:34] <Mightyena> garfieldsfetus: Imgur is an image hosting website at https://www.imgur.com where you can upload screenshots, etc for free, no need to register. Click the cloud/arrow at the top, and use the interface to pick an image from your computer, click "Start Upload", then give us the URL you are taken to.
#3066 [21:34] <michaeljoefish> for me it says java.lang.IllegalStateExeception
#3067 [21:34] <garfieldsfetus> ty
#3068 [21:34] <DFedy> CubeTheThird Trying it now!
#3069 [21:34] <CubeTheThird> michaeljoefish, copy the full log onto http://paste.ubuntu.com and give the URL here.
#3070 [21:34] <Riu> CubeTheThird i have returned
#3071 [21:35] <Anthony> So can I leave now?
#3072 [21:35] <CubeTheThird> Riu, any change?
#3073 [21:35] <CubeTheThird> Anthony, sure
#3074 [21:35] <garfieldsfetus> https://imgur.com/a/KQqRY1q
#3075 [21:35] * Anthony [webchat@maplon2305w-lp140-03-142-113-136-110.dsl.bell.ca] has quit. (Quit: webchat.esper.net)
#3076 [21:35] <garfieldsfetus> this is the screen
#3077 [21:35] <Riu> its the same ;(
#3078 [21:35] <garfieldsfetus> that is all messed up
#3079 [21:35] <CubeTheThird> ??> garfieldsfetus win/dxdiag
#3080 [21:35] <Mightyena> garfieldsfetus: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#3081 [21:35] <SilentTiger> Hi, I Had A question about mash up packs are they for windows 10 only or can you get them for Java edition? I was specifically looking for the deep sea mash up pack
#3082 [21:36] <CubeTheThird> SilentTiger, as far as I know they are custom texture packs, but I don't know if they can be obtained on java edition
#3083 [21:37] <michaeljoefish> https://paste.ubuntu.com/p/WtjMMnnCHB/
#3084 [21:37] <SilentTiger> ok do the creators post them on different sites other them the MC marketplace?
#3085 [21:37] <CubeTheThird> ??> michaeljoefish win/dxdiag
#3086 [21:37] <Mightyena> michaeljoefish: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#3087 [21:37] <CubeTheThird> SilentTiger, I don't know. We mainly do tech support here
#3088 [21:38] <SilentTiger> ok thank you for your time!
#3089 [21:38] * SilentTiger [webchat@adsl-98-67-183-130.flo.bellsouth.net] has quit. (Client Quit)
#3090 [21:39] <Riu> CubeTheThird whats the next step :/
#3091 [21:40] * thebiggerfish16 [webchat@d142-59-141-103.abhsia.telus.net] has joined #minecrafthelp
#3092 [21:41] <CubeTheThird> Riu, wait, so is it just the 1 world that isn't allowing connections?
#3093 [21:41] <Riu> its the realm so yes? i think
#3094 [21:42] <CubeTheThird> Riu, but I mean, the minigame did allow connecting?
#3095 [21:42] * yeet [webchat@104.255.208.228] has joined #minecrafthelp
#3096 [21:42] <Riu> let me see
#3097 [21:42] <thebiggerfish16> hello, when my friend and I try and join our realm, it shows us the error io.netty.channel.abstractchannel$annotatedconnectexception connection timed out, does anyone know how to fix this?
#3098 [21:42] * Camster [webchat@76-217-83-15.lightspeed.chrlnc.sbcglobal.net] has joined #minecrafthelp
#3099 [21:42] * Lortito05 [webchat@bacd453b.virtua.com.br] has joined #minecrafthelp
#3100 [21:42] <yeet> i am also having that issue? ^
#3101 [21:43] <Camster> I bought the wrong minecraft edition, I got Java instead of bedrock
#3102 [21:43] <Camster> how do I get bedrock without paying again?
#3103 [21:43] <Riu> CubeTheThird the minigame works
#3104 [21:44] <Lortito05> my minecraft is failing to start, how can i fix it??
#3105 [21:44] <CubeTheThird> Camster, each is a separate purchase. You will have to refund one and purchase the other
#3106 [21:44] * Dry [webchat@118-235-137-216.mtaonline.net] has joined #minecrafthelp
#3107 [21:44] <CubeTheThird> Lortito05, what happens?
#3108 [21:44] <Camster> oh thank you so much
#3109 [21:44] <CubeTheThird> hmm there might be some Realm outages. So far I'm seeing people in Canada with the problem
#3110 [21:44] <thebiggerfish16> yeah im in canada
#3111 [21:45] <garfieldsfetus> https://paste.ubuntu.com/p/g3TSDS7zrp/
#3112 [21:45] <garfieldsfetus> i have this now what do i do>
#3113 [21:45] <garfieldsfetus> ?
#3114 [21:45] <CubeTheThird> garfieldsfetus, ok one moment
#3115 [21:45] <michaeljoefish> https://paste.ubuntu.com/p/PcxbF3xD3h/
#3116 [21:45] <Lortito05> I get an error message when I try to start minecraft
#3117 [21:46] <CubeTheThird> Lortito05, what's the error messag?
#3118 [21:46] <CubeTheThird> garfieldsfetus, ok try download and install the radeon software under windows 10: https://www.amd.com/en/support/apu/amd-ryzen-processors/amd-ryzen-5-mobile-processors-radeon-vega-graphics/amd-ryzen-5
#3119 [21:46] <Lortito05> wait a second
#3120 [21:47] <Dry> Hey Cube you were helping me earlier with minefraff, I uninstalled Hamachi and Bytefence to solve the javaIOException error, but it still isnt working
#3121 [21:47] * CJGraves [webchat@cpc138122-hatf10-2-0-cust696.9-3.cable.virginm.net] has joined #minecrafthelp
#3122 [21:47] <michaeljoefish> https://paste.ubuntu.com/p/PcxbF3xD3h/
#3123 [21:48] <CubeTheThird> Dry, you still have the same error?
#3124 [21:48] * CJGraves [webchat@cpc138122-hatf10-2-0-cust696.9-3.cable.virginm.net] has quit. (Client Quit)
#3125 [21:48] <CubeTheThird> michaeljoefish, sorry, but unfortunately your graphics card is not supported on newer editions of windows. You will either have to downgrade to windows 7, get a new graphics card (only applicable to Desktop computers), or use a different computer.
#3126 [21:48] <Dry> Yup
#3127 [21:48] * Camster [webchat@76-217-83-15.lightspeed.chrlnc.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#3128 [21:48] <michaeljoefish> well shoot
#3129 [21:48] <CubeTheThird> Dry, I'm also seeing Parsec listed in your report. Can you disable or remove that?
#3130 [21:48] <Dry> will do
#3131 [21:49] <Lortito05> the game has stopped working
#3132 [21:49] <Lortito05> An unexpected problem occurred and the game stopped working. we regret CubeTheThird
#3133 [21:49] <CubeTheThird> ??> Lortito05 launcher/log
#3134 [21:49] <Mightyena> Lortito05: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#3135 [21:49] <michaeljoefish> how might one downgrade to windows, and would it effect anything else i play?
#3136 [21:50] <michaeljoefish> windows 7
#3137 [21:50] <CubeTheThird> michaeljoefish, unless you saved a backup before upgrading, you'd probably have to reinstall windows from a disc
#3138 [21:50] <michaeljoefish> ok
#3139 [21:50] <CubeTheThird> michaeljoefish, but considering your computer hardware is over 10 years old, I would strongly recommend a newer device
#3140 [21:52] <Dry> I got rid of Parsec, still isn't working
#3141 [21:52] <Riu> Any luck CubeTheThird the mini game works btw
#3142 [21:53] <CubeTheThird> Riu, hmm so it sounds like it's an issue with the world specifically
#3143 [21:53] <CubeTheThird> Dry, uhhh.. guess that leaves us with a malware scan
#3144 [21:53] <CubeTheThird> Dry, or wait.. did we already do that?
#3145 [21:54] <Riu> Ive had this problem before where my world wouldnt let anyone log in
#3146 [21:54] <CubeTheThird> ??> Dry av/adwcleaner
#3147 [21:54] <Mightyena> Dry: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#3148 [21:54] <Mightyena> Dry: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#3149 [21:54] <CubeTheThird> Riu, are there command blocks on that world?
#3150 [21:55] <Riu> There shouldnt be
#3151 [21:55] <Lortito05> CubeTheThird https://paste.ubuntu.com/p/8GZ6xXx2Ys/
#3152 [21:55] <CubeTheThird> Lortito05, ok let's start with a malware scan
#3153 [21:55] <CubeTheThird> ??> Lortito05 av/adwcleaner
#3154 [21:55] <Mightyena> Lortito05: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#3155 [21:55] <Mightyena> Lortito05: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#3156 [21:57] * James [webchat@75-115-239-129.res.bhn.net] has joined #minecrafthelp
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#3158 [21:57] * Lortito05 [webchat@bacd453b.virtua.com.br] has quit. (Quit: webchat.esper.net)
#3159 [21:58] <James> io.netty.channel.AbstractChannel$AnnotatedConnectException error when logging in to minecraft realm. Firewall off fresh install/restart
#3160 [21:59] <CubeTheThird> James, what region are you in?
#3161 [21:59] <James> east coast
#3162 [22:00] <James> US
#3163 [22:01] <CubeTheThird> James, hmm ok. There have been several users lately having connection issues to realms, though it doesn't appear to be region specific at the moment
#3164 [22:03] * michaeljoefish [webchat@72.51.209.66] has quit. (Quit: webchat.esper.net)
#3165 [22:04] * garfieldsfetus [webchat@c-73-158-173-190.hsd1.ca.comcast.net] has joined #minecrafthelp
#3166 [22:04] <garfieldsfetus> thank you
#3167 [22:04] <garfieldsfetus> thank you so much
#3168 [22:05] <garfieldsfetus> my minecraft is saved
#3169 [22:05] <garfieldsfetus> i love you so much have a wonderful day
#3170 [22:05] <CubeTheThird> haha awesome!
#3171 [22:05] <garfieldsfetus> omg thank god i just got it like yesterday
#3172 [22:05] <garfieldsfetus> anyway have a wonderful day bye!!!!1
#3173 [22:05] <CubeTheThird> you too~!
#3174 [22:05] * garfieldsfetus [webchat@c-73-158-173-190.hsd1.ca.comcast.net] has quit. (Client Quit)
#3175 [22:06] <Riu> CubeTheThird any update?
#3176 [22:06] * helpthanks [webchat@cpe-70-122-215-203.tx.res.rr.com] has joined #minecrafthelp
#3177 [22:06] <CubeTheThird> Riu, it's sounding like an issue with Realms. There've been several users with login issues
#3178 [22:06] <Riu> ok should we just wait it out?
#3179 [22:06] <CubeTheThird> Riu, I'd say so
#3180 [22:07] <Riu> ok thank you for your help
#3181 [22:07] <helpthanks> Hi @CubeTheThird! I was looking for you. You try to answer my questions
#3182 [22:07] <helpthanks> but I got logged out
#3183 [22:07] * Riu [webchat@c-24-5-32-100.hsd1.ca.comcast.net] has quit. (Quit: webchat.esper.net)
#3184 [22:08] <helpthanks> I have login issue on Minecraft.net on one computer as well as the launcher
#3185 [22:09] <helpthanks> Please help. I did a lot of things and it doesn't let me log in on one specific computer. I erased cookies and deleted most of programs incase crash and clean out my computer etc.
#3186 [22:09] * Mjrwreck [webchat@99-93-50-8.lightspeed.rcsntx.sbcglobal.net] has joined #minecrafthelp
#3187 [22:10] <helpthanks> I can log in find with other computer and play on it but not on mine. =(
#3188 [22:10] <helpthanks> Please help
#3189 [22:11] <Mjrwreck> Hello guys, Im having trouble logging into my old minecraft account if i used the java edition i can use my username and password but i can't remember the email i used
#3190 [22:11] * Lortito05 [webchat@bacd453b.virtua.com.br] has joined #minecrafthelp
#3191 [22:12] <Lortito05> Process crashed with exit code -1073740791 help
#3192 [22:12] * Mjrwreck [webchat@99-93-50-8.lightspeed.rcsntx.sbcglobal.net] has quit. (Client Quit)
#3193 [22:14] * Evan [webchat@108-200-100-62.lightspeed.frokca.sbcglobal.net] has joined #minecrafthelp
#3194 [22:14] * DFedy [webchat@h98.176.142.40.ip.windstream.net] has quit. (Quit: webchat.esper.net)
#3195 [22:14] <Lortito05> my minecraft launcher is giving error while starting the game
#3196 [22:14] <Evan> Everytime i try to click the log into button on Minecraft.net nothing happens
#3197 [22:14] <Evan> and its been doing this for days
#3198 [22:14] <helpthanks> Same here Evan
#3199 [22:15] <helpthanks> well for me though, only one computer
#3200 [22:15] <Evan> and i dont know how to fix it its so irritating
#3201 [22:15] <helpthanks> yes, very
#3202 [22:16] <Evan> when did this start happening to you
#3203 [22:16] <helpthanks> a couple of weeks ago
#3204 [22:16] * yeet [webchat@104.255.208.228] has quit. (Quit: webchat.esper.net)
#3205 [22:17] <helpthanks> did you try to log in with different computer?
#3206 [22:17] <Evan> i wonder if you can fix this
#3207 [22:17] <Evan> no
#3208 [22:17] <helpthanks> try that first
#3209 [22:17] <Evan> ok
#3210 [22:18] <Evan> ok i did
#3211 [22:19] * Lortito05 [webchat@bacd453b.virtua.com.br] has quit. (Quit: webchat.esper.net)
#3212 [22:19] <Evan> ya it didnt work
#3213 [22:19] <helpthanks> if it works on other computer then maybe something is blocking or crashing with your comp but if you can't log in with other then something need to be done by minecraft
#3214 [22:19] <helpthanks> then you should contact them
#3215 [22:19] <Evan> i wonder what it is and i did contact them but they never responded
#3216 [22:20] * EliteMaster512 [webchat@pool-173-70-146-15.nwrknj.fios.verizon.net] has joined #minecrafthelp
#3217 [22:20] <helpthanks> I'm trying to see if what I need to do on my computer such as unblock or un click on something on my comp
#3218 [22:20] <CubeTheThird> ?? info/mcleaks
#3219 [22:20] <Mightyena> info/mcleaks: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#3220 [22:20] <Mightyena> info/mcleaks: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#3221 [22:20] <CubeTheThird> Evan and helpthanks see ^^^
#3222 [22:21] <CubeTheThird> and
#3223 [22:21] <helpthanks> I also contact them and they are working on the issues from May
#3224 [22:21] <CubeTheThird> ?? win/hosts/edit
#3225 [22:21] <Mightyena> win/hosts/edit: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#3226 [22:21] <Mightyena> win/hosts/edit: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#3227 [22:22] <helpthanks> thanks CubeTheThird and mightyena, I have Mac air
#3228 [22:22] <CubeTheThird> ??> helpthanks mac/hosts/edit
#3229 [22:22] <Mightyena> helpthanks: First, enable the root user and login to it by following this guide https://support.apple.com/en-us/HT204012. Then open the Terminal App in Finder -> Utilities
#3230 [22:22] <Mightyena> helpthanks: Then in Terminal, type sudo open -a TextEdit /private/etc/hosts and press enter
#3231 [22:22] * Dry [webchat@118-235-137-216.mtaonline.net] has quit. (Quit: webchat.esper.net)
#3232 [22:23] <helpthanks> Great let me try it. Thank you Thank you
#3233 [22:23] <CubeTheThird> I g2g soon
#3234 [22:24] * Lortito05 [webchat@bacd453b.virtua.com.br] has joined #minecrafthelp
#3235 [22:24] <Lortito05> help plz
#3236 [22:24] <CubeTheThird> ??> Lortito05 av/adwcleaner
#3237 [22:24] <Mightyena> Lortito05: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#3238 [22:24] <Mightyena> Lortito05: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#3239 [22:24] <Lortito05> Process crashed with exit code -1073740791
#3240 [22:24] <CubeTheThird> Lortito05, please follow the instructions Mightyena gave
#3241 [22:26] <Lortito05> didnt work
#3242 [22:27] * Lortito05 [webchat@bacd453b.virtua.com.br] has quit. (Client Quit)
#3243 [22:27] <CubeTheThird> ok then...
#3244 [22:28] * SchlattCoin [webchat@172.83.44.44] has joined #minecrafthelp
#3245 [22:28] * SchlattCoin [webchat@172.83.44.44] has quit. (Network ban)
#3246 [22:31] <EliteMaster512> Hello all, old time player from back in 2012, I can't seem to login to minecraft.net... I think I have a legacy account but when I try to migrate it says password/e-mail is incorrect
#3247 [22:31] * Dry [webchat@118-235-137-216.mtaonline.net] has joined #minecrafthelp
#3248 [22:31] <EliteMaster512> Anyway I can get this fixed?
#3249 [22:31] <CubeTheThird> EliteMaster512, what's your minecraft username?
#3250 [22:31] <Dry> Hey Cube, I restarted my comp after doing the malwarebytes clean and repair like you said
#3251 [22:31] <EliteMaster512> The one I use to log into the game itself is EliteMaster512
#3252 [22:32] <EliteMaster512> Knowing my luck I got hacked or something
#3253 [22:32] <EliteMaster512> It's been a while
#3254 [22:32] <CubeTheThird> Dry, any luck?
#3255 [22:32] <CubeTheThird> EliteMaster512, well it's still registered as a legacy account. You'll have to contact Mojang though for help migrating
#3256 [22:32] <CubeTheThird> ??> EliteMaster512 mojang/email
#3257 [22:32] <Mightyena> EliteMaster512: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#3258 [22:32] <Mightyena> EliteMaster512: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#3259 [22:32] * Zane [webchat@104.190.176.175] has joined #minecrafthelp
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#3261 [22:33] <CubeTheThird> Dry, there have been several users reporting problems with realms, so it may be a bigger issue
#3262 [22:33] * TheLegend_192 [webchat@cpe-173-174-104-198.austin.res.rr.com] has joined #minecrafthelp
#3263 [22:33] * Zachs [webchat@c-76-124-217-118.hsd1.de.comcast.net] has joined #minecrafthelp
#3264 [22:34] <TheLegend_192> Can't log in to minecraft
#3265 [22:34] <EliteMaster512> I did send a support ticket
#3266 [22:34] <EliteMaster512> Should I send an email too?
#3267 [22:34] <TheLegend_192> idk
#3268 [22:34] <TheLegend_192> I have the same problem
#3269 [22:34] <CubeTheThird> EliteMaster512, nah just wait for the reply
#3270 [22:34] <TheLegend_192> what is ur problem
#3271 [22:34] <TheLegend_192> cant log in to minecraft?
#3272 [22:34] <CubeTheThird> TheLegend_192, what happens when you try logging in?
#3273 [22:34] <EliteMaster512> Okay yeah i got a reply for it
#3274 [22:35] <TheLegend_192> its say invalid username or password
#3275 [22:35] <TheLegend_192> I check it and its actually right
#3276 [22:35] <EliteMaster512> They responded June 6th so I might as well just buy the game lol
#3277 [22:35] <EliteMaster512> with the auto reply
#3278 [22:35] <Zachs> I can't find my redeem code for windows 10 version. I sent a support ticket but it said they are still answering support tickets from May. I am worried I won't be able to crossplay with my friend on switch for 3+ months if that were the case and not a typo.
#3279 [22:35] * ev [webchat@ip24-252-110-139.no.no.cox.net] has joined #minecrafthelp
#3280 [22:35] <TheLegend_192> I just migrate from mojang to minecraft.net
#3281 [22:35] <TheLegend_192> I cant use it today
#3282 [22:35] * ev [webchat@ip24-252-110-139.no.no.cox.net] has quit. (Client Quit)
#3283 [22:35] * helpthanks [webchat@cpe-70-122-215-203.tx.res.rr.com] has quit. (Quit: webchat.esper.net)
#3284 [22:35] <TheLegend_192> mojang is working fine
#3285 [22:35] <EliteMaster512> Should I try this link for now with other credentials?
#3286 [22:35] <EliteMaster512> https://account.mojang.com/migrate
#3287 [22:36] <EliteMaster512> Maybe I'll get it right or something
#3288 [22:36] <EliteMaster512> I know some other usernames it might be
#3289 [22:36] <Dry> Nope Cube it still doesn't work lmao
#3290 [22:36] <TheLegend_192> CubeTheThird can u help
#3291 [22:36] <EliteMaster512> Cause I think I had a separate username for the forum
#3292 [22:36] <EliteMaster512> or wahtever
#3293 [22:36] <CubeTheThird> TheLegend_192, what happens when logging into minecraft.net ?
#3294 [22:37] <TheLegend_192> its say nothing
#3295 [22:37] <TheLegend_192> the login button is gray
#3296 [22:37] <TheLegend_192> thats it
#3297 [22:37] <CubeTheThird> Zachs, what redeem code?
#3298 [22:37] <CubeTheThird> ??> TheLegend_192 info/mcleaks
#3299 [22:37] <Mightyena> TheLegend_192: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#3300 [22:37] <Mightyena> TheLegend_192: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#3301 [22:37] * gwpt [webchat@bd784dd0.virtua.com.br] has joined #minecrafthelp
#3302 [22:37] <TheLegend_192> ok thank you
#3303 [22:37] <gwpt> hey, i can't login in my account, it appears Invalid username or password, but i have already changed my password
#3304 [22:37] <TheLegend_192> I did use mcleaks to test Java before buying it
#3305 [22:37] <TheLegend_192> thanks
#3306 [22:39] <Zachs> CubeTheThird I purchased minecraft and downloaded it through mojang, I wanted both java and windows 10 so I can play with my one friend on java and then my friend on switch tomorrow in different worlds. But when I downloaded java it tells me I need to redeem a windows 10 code to install the bedrock client. Then it takes me to an input page for the
#3307 [22:39] <Zachs> redeem code. I never received a code to put into it.
#3308 [22:39] <CubeTheThird> TheLegend_192, you might need this too
#3309 [22:39] <CubeTheThird> ??> TheLegend_192 win/hosts/edit
#3310 [22:39] <Mightyena> TheLegend_192: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#3311 [22:39] <Mightyena> TheLegend_192: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#3312 [22:39] <CubeTheThird> Zachs, I don't think that promotion is still running
#3313 [22:39] <Dry> Hey Cube I booted minefraff and it still isn't working
#3314 [22:40] <CubeTheThird> sorry I g2g
#3315 [22:40] <TheLegend_192> ok
#3316 [22:40] <TheLegend_192> wat do I do now
#3317 [22:40] <Zachs> How do I get the windows 10 version if that is no longer working?
#3318 [22:40] <TheLegend_192> Mightyena
#3319 [22:40] * Alex5 [webchat@97-82-64-128.dhcp.leds.al.charter.com] has joined #minecrafthelp
#3320 [22:41] <TheLegend_192> woah
#3321 [22:41] <TheLegend_192> its work
#3322 [22:41] <TheLegend_192> :D
#3323 [22:41] <TheLegend_192> thanks
#3324 [22:41] * Absol kicked TheLegend_192 from #minecrafthelp (Reason: heLegend_192 :Stop spamming)
#3325 [22:41] <Alex5> I need help
#3326 [22:41] <Alex5> cant rememb er email
#3327 [22:42] <gwpt> hey Mightyena i was here early, i'm receiving invalid email or password, you told me to wait for an hour an change my password again because it may be blocked for trying several times. i waited and changed but the issue remains, do you know anything else for me to do? please help me
#3328 [22:43] <EliteMaster512> But so my account is in fact marked as legacy?
#3329 [22:43] <EliteMaster512> Like you're able to see that
#3330 [22:43] <EliteMaster512> Name is EliteMaster512
#3331 [22:45] * EliteMaster512 [webchat@pool-173-70-146-15.nwrknj.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#3332 [22:45] <gwpt> i'm the only one having acess issues? very disapointed, bought this game and couldn't even dowloaded it, really want to play after work...
#3333 [22:46] * DFedy [webchat@h98.176.142.40.ip.windstream.net] has joined #minecrafthelp
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#3336 [22:48] <DFedy> @CubeTheVoid, I tried deleting everything in the .minecraft and that didn't fix the low FPS. I created a brand new world and used /debug and found 2 ticks per second https://paste.ubuntu.com/p/fVpbvpnjMq/
#3337 [22:48] <Zachs> How do I get windows 10 version, I got Java and wasn't able to download windows 10 version through mojang. Java won't allow me to play with my friends.
#3338 [22:49] * tony77 [webchat@68-200-194-251.res.bhn.net] has joined #minecrafthelp
#3339 [22:49] <tony77> hello i need help
#3340 [22:50] <tony77> i just bought minecraft and when i press play it wont work
#3341 [22:51] <tony77> hello
#3342 [22:51] <tony77> anyone here
#3343 [22:51] * gwpt [webchat@bd784dd0.virtua.com.br] has quit. (Quit: webchat.esper.net)
#3344 [22:51] <helpthanks> Hi I'm back trying the instruction, and don't know what to do after
#3345 [22:51] <tony77> hi i need someone to help me
#3346 [22:52] <James> what is it saying
#3347 [22:52] <tony77> my game
#3348 [22:52] <James> yes
#3349 [22:52] <tony77> hold on let me copy and paste it one here
#3350 [22:53] * thebiggerfish16 [webchat@d142-59-141-103.abhsia.telus.net] has quit. (Quit: webchat.esper.net)
#3351 [22:53] <tony77> sorry its taking so long
#3352 [22:54] <helpthanks> after tying "sudo open-a TextEdit/private/etc/hosts" it says password? so I typed and command not found
#3353 [22:54] <helpthanks> what should I do after?
#3354 [22:55] * steve [webchat@103.217.166.29] has joined #minecrafthelp
#3355 [22:56] <steve> Game crashes every time i click single or multi player all drivers are up to date
#3356 [22:57] <steve> ?
#3357 [22:57] <tony77> every time i try to press play when it finishes it sais something about appdata
#3358 [22:57] <tony77> i need help
#3359 [22:58] <tony77> it said this
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#3361 [22:58] <helpthanks> I'll be back, going to change user as Admin on the computer and log back into this chat
#3362 [22:58] * helpthanks [webchat@cpe-70-122-215-203.tx.res.rr.com] has quit. (Quit: webchat.esper.net)
#3363 [22:59] <tony77> can anyone help me
#3364 [22:59] <tony77> anyone
#3365 [23:00] * steve [webchat@103.217.166.29] has joined #minecrafthelp
#3366 [23:00] <tony77> can anyone help me
#3367 [23:00] <tony77> please
#3368 [23:00] <steve> ok i am back
#3369 [23:00] * brandy [webchat@ip174-66-176-207.sd.sd.cox.net] has joined #minecrafthelp
#3370 [23:00] <steve> somebody help me i need help with game crashing
#3371 [23:00] <brandy> I need help with the game crashing as well
#3372 [23:00] <tony77> steve can you help me
#3373 [23:01] <tony77> anyone
#3374 [23:02] * EliteMaster512 [webchat@pool-173-70-146-15.nwrknj.fios.verizon.net] has joined #minecrafthelp
#3375 [23:02] <tony77> how do you refund minecraft java edition
#3376 [23:02] <EliteMaster512> Hello its me again, just wanted to ask on the Mojang Account Import page, is the Minecraft Account Username the one you'd use to log in to the game, or the one you'd use to log-in to the website?
#3377 [23:02] * FrenchWaffle [webchat@pool-100-14-2-164.phlapa.fios.verizon.net] has joined #minecrafthelp
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#3379 [23:03] <tony77> because i bought it opened minecraft launcher pressed play and it said Error details: The process cannot access the file because it is being used by another process
#3380 [23:03] * tony77 [webchat@68-200-194-251.res.bhn.net] has quit. (Quit: webchat.esper.net)
#3381 [23:03] * helpthanks [webchat@cpe-70-122-215-203.tx.res.rr.com] has joined #minecrafthelp
#3382 [23:04] <helpthanks> Ok, I'm back
#3383 [23:04] <helpthanks> Please help what I should do after following instruction, sudo command....on my mac
#3384 [23:04] <FrenchWaffle> my game loads up but wont get past the loading screen and i dont know how to fix it
#3385 [23:05] * Cameron_T [webchat@ip68-96-77-45.oc.oc.cox.net] has joined #minecrafthelp
#3386 [23:05] <helpthanks> I typed "sudo open-a TextEdit/private/etc/hosts"
#3387 [23:06] <FrenchWaffle> my view crash report doesn't work
#3388 [23:06] <helpthanks> it says "command not found"
#3389 [23:07] * Guest20704 [webchat@S0106a84e3f4f2543.ed.shawcable.net] has quit. (Quit: webchat.esper.net)
#3390 [23:07] <Cameron_T> I purchased Minecraft on june 25th 2011, the last time I have played on this account was more than 4 years ago most likely. I do not have Minecraft installed on this computer and it says that I do not own the game anymore. I have no emails that say I was refunded any money, I also have an email that says I migrated my Mojang account.
#3391 [23:08] * James [webchat@75-115-239-129.res.bhn.net] has quit. (Quit: webchat.esper.net)
#3392 [23:08] * helpme [webchat@68-200-194-251.res.bhn.net] has joined #minecrafthelp
#3393 [23:09] * helpme [webchat@68-200-194-251.res.bhn.net] has quit. (Client Quit)
#3394 [23:09] <FrenchWaffle> how do i get a refund>'
#3395 [23:09] <helpthanks> Please help for next step after creating root user
#3396 [23:09] <helpthanks> on mac
#3397 [23:09] * FrenchWaffle [webchat@pool-100-14-2-164.phlapa.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#3398 [23:10] <helpthanks> Can't login from my computer only
#3399 [23:11] <helpthanks> other computers okay
#3400 [23:12] <helpthanks> maybe I'll try tomorrow again
#3401 [23:13] <helpthanks> bye
#3402 [23:13] * helpthanks [webchat@cpe-70-122-215-203.tx.res.rr.com] has quit. (Quit: webchat.esper.net)
#3403 [23:15] <Cameron_T> Minecraft has the worst customer supper ive ever seen
#3404 [23:15] <Cameron_T> support
#3405 [23:17] * alex7 [webchat@ip68-5-199-32.oc.oc.cox.net] has joined #minecrafthelp
#3406 [23:19] <alex7> recentlty i have not been able to log in and whenever i try it says not responding
#3407 [23:20] * Novesh [webchat@071-071-094-155.res.spectrum.com] has joined #minecrafthelp
#3408 [23:20] <Novesh> anyone here
#3409 [23:20] <alex7> yes
#3410 [23:20] <Novesh> someone
#3411 [23:20] <Novesh> stole my
#3412 [23:20] <Novesh> redeem code for my xbox minecraft
#3413 [23:20] <Novesh> how do I get it back? i never redeemed it
#3414 [23:20] <Novesh> but it said it was redeemed
#3415 [23:21] <Novesh> on my pc
#3416 [23:21] <alex7> im not a employe im a person who is also having a problem
#3417 [23:21] <Novesh> oh
#3418 [23:21] <Novesh> wtf is this then lol
#3419 [23:21] <Novesh> wheres the employer
#3420 [23:21] <alex7> idk
#3421 [23:24] * ThisIsntHelpChat [webchat@pool-100-14-2-164.phlapa.fios.verizon.net] has joined #minecrafthelp
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#3423 [23:25] <ThisIsntHelpChat> I need help my minecraft isnt working right
#3424 [23:25] * Novesh [webchat@071-071-094-155.res.spectrum.com] has quit. (Quit: webchat.esper.net)
#3425 [23:28] <ThisIsntHelpChat> this help chat isnt a help chat
#3426 [23:28] <ThisIsntHelpChat> its not helping
#3427 [23:29] * animonkey212 [webchat@r74-193-110-220.jkvlcmta01.jcvltx.tl.dh.suddenlink.net] has joined #minecrafthelp
#3428 [23:33] <animonkey212> ok i haven't been on my minecraft account in a long time. i think it was in 2014 or 13 i was last on and i dont remember my log info.
#3429 [23:33] <animonkey212> all i remember was that it was animonkey and then it had some numbers
#3430 [23:37] * CutePoop [webchat@172-126-216-137.lightspeed.mssnks.sbcglobal.net] has joined #minecrafthelp
#3431 [23:37] <CutePoop> Hello
#3432 [23:38] <CutePoop> Minecraft 1.14.3 crashes immediately on launching
#3433 [23:38] * Realms [webchat@75-115-239-129.res.bhn.net] has joined #minecrafthelp
#3434 [23:38] <Realms> is minecraft realms down?
#3435 [23:38] <CutePoop> I used awd cleaner
#3436 [23:38] <CutePoop> I used awd cleaner
#3437 [23:38] * animonkey212 [webchat@r74-193-110-220.jkvlcmta01.jcvltx.tl.dh.suddenlink.net] has left #minecrafthelp
#3438 [23:39] * Realms [webchat@75-115-239-129.res.bhn.net] has quit. (Client Quit)
#3439 [23:41] <steve> i had the same problem i updated my drivers and restarted my pc and the crashes stopped
#3440 [23:41] * Realms [webchat@75-115-239-129.res.bhn.net] has joined #minecrafthelp
#3441 [23:42] <CutePoop> Probably drivers then
#3442 [23:43] <CutePoop> How do I update those
#3443 [23:43] <CutePoop> Is the java thing on the launcher supposed to say expiremental
#3444 [23:45] * CutePoop [webchat@172-126-216-137.lightspeed.mssnks.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#3445 [23:51] * Pastel [webchat@47.145.62.184] has joined #minecrafthelp
#3446 [23:52] * steve [webchat@103.217.166.29] has quit. (Quit: webchat.esper.net)
#3447 [23:52] <Pastel> So, for about a week no I haven't been able to load up Minecraft. It keeps crashing to the launcher and giving me an OpenGL error. I don't know how to fix it.
#3448 [23:54] * john [webchat@cpe-1-157-13-11.ab02.act.asp.telstra.net] has joined #minecrafthelp
#3449 [23:54] * john is now known as Guest29974
#3450 [23:54] <Guest29974> it is not letting me log in
#3451 [23:55] * Guest29974 [webchat@cpe-1-157-13-11.ab02.act.asp.telstra.net] has quit. (Client Quit)
#3452 [23:57] * Deba [webchat@cpe-104-33-171-234.socal.res.rr.com] has joined #minecrafthelp
#3453 [23:57] <Deba> Hello
#3454 [23:58] <Deba> I just made a minecraft realm yesterday and ive been adding some people and randomly some are having an issues that tells them they cant join and something about a white list