#1 [00:35] * Zanthos [webchat@ip70-185-244-109.ok.ok.cox.net] has joined #minecrafthelp
#2 [00:36] <Zanthos> hey i just bought an account for a friend and she cant log into it but i can
#3 [00:36] <Zanthos> she's putting in the right user and password but we dont know whats going on
#4 [00:38] * Chuchi [webchat@d162-157-107-242.abhsia.telus.net] has joined #minecrafthelp
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#7 [00:49] * Kaitlynn_Goguen [webchat@h73.89.96.50.dynamic.ip.windstream.net] has joined #minecrafthelp
#8 [00:49] <Kaitlynn_Goguen> Hi
#9 [00:51] <Kaitlynn_Goguen> Is there a way to change my email...I dont have access to the email its self anymore nor do I have the security questions remembered. the account was made in 2015 and I forgot everything but the username and password to the account itself...
#10 [00:56] * Camilo [webchat@cpe-76-169-8-142.socal.res.rr.com] has joined #minecrafthelp
#11 [00:57] <Camilo> im having trouble redeeming my code for the windows 10 version. I have the java and ive had it since 2011 i just redeemed the code like 30 minutes ago but when i go into the microsoft store to redeem it it says its already being used but i havent used it.
#12 [01:10] * chris [webchat@104-9-236-73.lightspeed.rcsntx.sbcglobal.net] has joined #minecrafthelp
#13 [01:11] <chris> Hello, I cannot access my account via my email log in and need some assistance
#14 [01:24] * BobyJ0hn [webchat@189.222.46.137.dsl.dyn.telnor.net] has joined #minecrafthelp
#15 [01:26] <BobyJ0hn> Having problems reedeming my PC&MAC gift card on minecraft.net and tried on the microsoft store aswell and it says it should be reedemed somewhere else
#16 [01:31] * _cleaned_ [webchat@221.071.dsl.ade.iprimus.net.au] has joined #minecrafthelp
#17 [01:32] <_cleaned_> hello?
#18 [01:33] <_cleaned_> my minecraft will crash a few seconds after i press play and it wont open a crash log report
#19 [01:35] * Myky [webchat@104-8-181-176.lightspeed.hstntx.sbcglobal.net] has joined #minecrafthelp
#20 [01:35] <Myky> Hey I don't know if this is the right place to do it, but I need a refund where would I go about processing that?
#21 [01:36] <_cleaned_> not here bro this is technical stuff
#22 [01:36] <Myky> Aight bet
#23 [01:36] <Myky> Cya later
#24 [01:36] <_cleaned_> laters
#25 [01:36] * Myky [webchat@104-8-181-176.lightspeed.hstntx.sbcglobal.net] has quit. (Client Quit)
#26 [01:42] * Chainu [webchat@115.137.55.86] has joined #minecrafthelp
#27 [01:43] <Chainu> Mojang i lost password
#28 [01:43] <Chainu> Yes
#29 [01:43] <Chainu> I can not get my password reset link by resetting my Kraft account password too much. Could you give me a solution?
#30 [01:44] <Chainu> YES
#31 [01:45] <Chainu> Zumochi
#32 [01:45] <Chainu> Kealper
#33 [01:45] <Chainu> I can not get my password reset link by resetting my Kraft account password too much. Could you give me a solution?
#34 [01:45] <BobyJ0hn> if this helps... the reason i wasnt able to use my code was because i wasnt adding the "-" betweeen each 5 digits like for example XXXXX-XXXXX-
#35 [01:46] <BobyJ0hn> Took 2 hours to figure out that for my self lol
#36 [01:46] * BobyJ0hn [webchat@189.222.46.137.dsl.dyn.telnor.net] has quit. (Quit: webchat.esper.net)
#37 [01:56] * Aizen [webchat@customer-CGN-TOLU-97-243.megared.net.mx] has joined #minecrafthelp
#38 [01:56] * aj [webchat@c-71-231-65-95.hsd1.wa.comcast.net] has joined #minecrafthelp
#39 [01:56] <Aizen> Cant connect to realm, internal exception java.io.IOException: an existing connection was forcibly closed by the remote host
#40 [01:57] <Aizen> Reinstalled java, wiped minecraft, ports, changed internet etc
#41 [01:57] <aj> Every time I try to launch Minecraft A blank page pops us saying "Failed to load URL mojang://launcher/index.html with error ERR_FAILED (-2)." What do I do?
#42 [01:57] <aj> I just bought Minecraft and have been unable to launch on MacOs
#43 [01:59] * dbrine75 [webchat@c-73-34-19-29.hsd1.co.comcast.net] has joined #minecrafthelp
#44 [01:59] <dbrine75> Hey, is anyone there?
#45 [02:01] <aj> I just bought Minecraft and have been unable to launch on MacOs. Every time I try to launch Minecraft A blank page pops us saying "Failed to load URL mojang://launcher/index.html with error ERR_FAILED (-2)." What do I do?
#46 [02:07] * Aizen [webchat@customer-CGN-TOLU-97-243.megared.net.mx] has quit. (Quit: webchat.esper.net)
#47 [02:13] * aj [webchat@c-71-231-65-95.hsd1.wa.comcast.net] has quit. (Quit: webchat.esper.net)
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#49 [02:21] * Lord_of_Life [~Lord@46.217.156.170] has joined #minecrafthelp
#50 [02:24] * Kaitlynn_Goguen [webchat@h73.89.96.50.dynamic.ip.windstream.net] has quit. (Quit: webchat.esper.net)
#51 [02:52] * HARDdeus_tgc [webchat@c911407e.virtua.com.br] has joined #minecrafthelp
#52 [02:52] <HARDdeus_tgc> hello
#53 [02:53] <HARDdeus_tgc> i have one problem
#54 [02:56] <HARDdeus_tgc> I returned to play Minecraft
#55 [02:56] <HARDdeus_tgc> But... Somebody help Me
#56 [02:56] <HARDdeus_tgc> Does 1 year Q N Game mine PQ N was getting into my original account
#57 [02:56] <HARDdeus_tgc> Now I got a watch on itI enter in Minecraft when I try to get into one server or and a world it hangs and I have Q restart my PC
#58 [02:56] <HARDdeus_tgc> And my PC and strong wheel CS go at some 30 fps
#59 [03:12] * rawr0rz [webchat@246.151.207.74.srtnet.com] has joined #minecrafthelp
#60 [03:14] <rawr0rz> I bought a new computer and I tried to enter my account information in the log in to minecraft and was unable to because I forgot what email I had made the account with and I checked all the accounts I do own and I have not had any email returned to me
#61 [03:14] * DekuFoxe [webchat@c-24-19-166-217.hsd1.wa.comcast.net] has joined #minecrafthelp
#62 [03:15] * Bobfrog93 [webchat@cpe-139-168-136-101.nb07.nsw.asp.telstra.net] has joined #minecrafthelp
#63 [03:15] <DekuFoxe> Heya, i have an issue regarding the remote host exception error, i keep getting kicked after a couple seconds off my realm, is there a fix for this?
#64 [03:16] <Bobfrog93> I tried to login to my Xbox account for minecraft ios. I can type in the correct email and password but when it tried to connect it says please try again later. I have lost my worlds as a result of this.
#65 [03:17] * rawr0rz [webchat@246.151.207.74.srtnet.com] has quit. (Client Quit)
#66 [03:25] * ivan [~ivan@static.38.6.217.95.clients.your-server.de] has quit. (Quit: Leaving)
#67 [03:27] * ivan [~ivan@static.38.6.217.95.clients.your-server.de] has joined #minecrafthelp
#68 [03:29] * SmorcBlock [webchat@host-5-58-249-249.bitternet.ua] has joined #minecrafthelp
#69 [03:32] <SmorcBlock> Hello I have a problem on Java edition of Minecraft, it crashes regulary because of windows can't write mini dumps. Ill send crash log in second.
#70 [03:44] * Bobfrog93 [webchat@cpe-139-168-136-101.nb07.nsw.asp.telstra.net] has joined #minecrafthelp
#71 [03:44] * Bobfrog93 [webchat@cpe-139-168-136-101.nb07.nsw.asp.telstra.net] has quit. (Client Quit)
#72 [03:45] <SmorcBlock> https://paste.gg/p/anonymous/596cbd6011e848c1ba995100c37d1590
#73 [03:45] * DekuFoxe [webchat@c-24-19-166-217.hsd1.wa.comcast.net] has quit. (Quit: webchat.esper.net)
#74 [03:51] * Logan [webchat@71.143.253.148] has joined #minecrafthelp
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#76 [04:01] * X6 [webchat@bba67277.alshamil.net.ae] has joined #minecrafthelp
#77 [04:01] <X6> Hello
#78 [04:01] <X6> I need help.
#79 [04:05] <X6> I have an account on my Ipad and i paied for it
#80 [04:05] <X6> when i tried playing on pc it says i dont have ann acc and that i gotta pay again
#81 [04:27] * Luke [webchat@cpc114942-slou5-2-0-cust213.17-4.cable.virginm.net] has joined #minecrafthelp
#82 [04:27] <Luke> Hello!
#83 [04:29] <Luke> The new windows launcher for Java Edition is missing links to download the server for a particular version. Is there an official remedy?
#84 [04:33] * Nehorai [webchat@141.226.39.94] has joined #minecrafthelp
#85 [04:34] <Nehorai> hey
#86 [04:34] <Nehorai> YES
#87 [04:34] <Nehorai> NO
#88 [04:34] <Luke> Hey
#89 [04:35] <Nehorai> hey
#90 [04:35] <Nehorai> someone hacked my account
#91 [04:35] * Nehorai [webchat@141.226.39.94] has quit. (Client Quit)
#92 [04:39] <Luke> I'm just a random user. If you need help with your account you should ask for help from customer support here. https://help.mojang.com/customer/portal/emails/new
#93 [04:39] <Luke> Oops, too late.
#94 [04:40] * SmorcBlock [webchat@host-5-58-249-249.bitternet.ua] has quit. (Quit: webchat.esper.net)
#95 [04:46] <Luke> OK, I've found the tiny "server" link in the launcher. #blindness ...Take care everyone!
#96 [04:46] <Luke> OK, I've found the tiny "server" link in the launcher. #blindness ...Take care everyone!
#97 [04:46] * Luke [webchat@cpc114942-slou5-2-0-cust213.17-4.cable.virginm.net] has left #minecrafthelp
#98 [04:51] * Flames1257 [webchat@124-150-79-124.dyn.iinet.net.au] has joined #minecrafthelp
#99 [04:54] <Flames1257> Recently i made an account, so that i could buy Minecraft, and once i had verified my account, i couldn't log into it. There weren't any errors or anything like that, the login button just didn't do anything. Now i cant buy Minecraft. if anyone could help me, that would be great!
#100 [04:55] * Chainu [webchat@115.137.55.86] has joined #minecrafthelp
#101 [04:58] * Chainu [webchat@115.137.55.86] has quit. (Client Quit)
#102 [04:59] * lopo12love [webchat@120.21.239.48] has joined #minecrafthelp
#103 [04:59] <lopo12love> hello?
#104 [04:59] <lopo12love> i am having troble
#105 [04:59] <lopo12love> i am having troble
#106 [05:00] * lopo12love [webchat@120.21.239.48] has left #minecrafthelp
#107 [05:00] * lopo12love [webchat@120.21.239.48] has joined #minecrafthelp
#108 [05:00] <lopo12love> hello
#109 [05:00] <lopo12love> is there anyone here?
#110 [05:01] <lopo12love> plz
#111 [05:01] <lopo12love> i need help
#112 [05:01] <lopo12love> it wont let me buy the game
#113 [05:01] <lopo12love> LIKE TAKE MY MONEY
#114 [05:01] <lopo12love> lol
#115 [05:01] * lopo12love [webchat@120.21.239.48] has quit. (Client Quit)
#116 [05:02] * oof [webchat@S0106bcd16583e8b2.vc.shawcable.net] has joined #minecrafthelp
#117 [05:02] <oof> Email dont exist
#118 [05:02] <oof> pls help
#119 [05:02] <oof> i cri
#120 [05:04] * lopo12love [webchat@120.21.239.48] has joined #minecrafthelp
#121 [05:04] <lopo12love> hi
#122 [05:05] <lopo12love> anyone
#123 [05:05] <lopo12love> plz
#124 [05:05] <lopo12love> just take my money
#125 [05:08] <lopo12love> HELLO
#126 [05:09] <lopo12love> is there anyone here
#127 [05:15] * Xavalav [webchat@host-79-78-247-178.static.as9105.net] has joined #minecrafthelp
#128 [05:15] * _cleaned_ [webchat@221.071.dsl.ade.iprimus.net.au] has quit. (Quit: webchat.esper.net)
#129 [05:16] <Xavalav> Hello, I redeemed the widnows 10 minecraft code a year ago and just recently changed computers, now that I try to access the game, it only lets me try the demo version and nothing else.
#130 [05:18] * Flames1257 [webchat@124-150-79-124.dyn.iinet.net.au] has quit. (Quit: webchat.esper.net)
#131 [05:19] * finnjake04 [webchat@bb250ad2.virtua.com.br] has joined #minecrafthelp
#132 [05:20] * finnjake04 [webchat@bb250ad2.virtua.com.br] has quit. (Client Quit)
#133 [05:22] <lopo12love> thid retjnjsrtre;'
#134 [05:22] * lopo12love [webchat@120.21.239.48] has quit. (Quit: webchat.esper.net)
#135 [05:22] <Xavalav> You what?
#136 [05:22] * basboll [webchat@mx-ll-171.7.27-15.dynamic.3bb.co.th] has joined #minecrafthelp
#137 [05:23] <basboll> https://paste.ubuntu.com/p/zCNtb6fJCD/
#138 [05:26] <basboll> https://paste.gg/p/anonymous/c78a234cdc4041c39c2b66bb15e58d9b
#139 [05:27] <basboll> #minecrafthelp https://paste.ubuntu.com/p/zCNtb6fJCD/
#140 [05:41] * andreas [webchat@ti0186q160-8313.bb.online.no] has joined #minecrafthelp
#141 [05:42] <andreas> I bought minecraft back in 2012 and can't seem to recover my account and i dont have transaction ID, any chance of getting it back?
#142 [05:49] <Xavalav> Why does noone answer in here
#143 [06:06] * Ankex [webchat@93.89.121.236.ip.vitnett.no] has joined #minecrafthelp
#144 [06:06] <Ankex> Hello. please reply to this if you are reading this message. :)
#145 [06:07] * Ankex [webchat@93.89.121.236.ip.vitnett.no] has quit. (Client Quit)
#146 [06:13] * Chainu [webchat@117.111.5.35] has joined #minecrafthelp
#147 [06:13] <Chainu> Lord_Ralex I can not get my password reset link by resetting my Kraft account password too much. Could you give me a solution?
#148 [06:23] * Herbert [webchat@85.184.128.70] has joined #minecrafthelp
#149 [06:24] * Herbert [webchat@85.184.128.70] has quit. (Client Quit)
#150 [06:28] * jhintonico [webchat@bl17-167-103.dsl.telepac.pt] has joined #minecrafthelp
#151 [06:28] <jhintonico> https://paste.ubuntu.com/p/MGtvpzcXSd/
#152 [06:29] <jhintonico> please help
#153 [06:39] * Dark_Royals [webchat@nrbaon0431w-lp140-01-70-30-108-113.dsl.bell.ca] has joined #minecrafthelp
#154 [06:41] <Dark_Royals> I need help, I have an email where I have no longer access to which is the email.for my account plus I dont remember my password
#155 [06:41] <Dark_Royals> I need help, I have an email where I have no longer access to which is the email.for my account plus I dont remember my password
#156 [06:41] * Dark_Royals [webchat@nrbaon0431w-lp140-01-70-30-108-113.dsl.bell.ca] has left #minecrafthelp
#157 [06:46] * Eray51 [webchat@ip-95-222-236-117.hsi15.unitymediagroup.de] has joined #minecrafthelp
#158 [06:48] <Eray51> Hello i have a problem to log into my account. My problem is that i forgot the answers to my security questions and i dont have acces to my old e-mail adress anymore so i can not reset the security questions
#159 [06:50] * anvilox1000 [webchat@cm-188-171-0-71.telecable.es] has joined #minecrafthelp
#160 [06:51] <anvilox1000> hello, i can't play the game becouse it crashes everytime I run it. I need help I have just bought it
#161 [06:51] * Jslert [webchat@ti0315q160-3175.bb.online.no] has joined #minecrafthelp
#162 [06:52] <anvilox1000> hello, i can't play the game becouse it crashes everytime I run it. I need help I have just bought it
#163 [06:52] <Jslert> Hello. My Realm keeps on crashing. Do i ask mojang or can you guys provide any kind of help there?:)
#164 [06:56] * Karotka [webchat@host11-48.chomiczowka.waw.pl] has joined #minecrafthelp
#165 [06:59] * Audrius97 [webchat@146.130.140.82.mobile.mezon.lt] has joined #minecrafthelp
#166 [07:00] <Audrius97> I can't log in to Minecraft , I bought this game before 2 days , I i have changed my password 3 times but still nothing
#167 [07:01] * Karotka [webchat@host11-48.chomiczowka.waw.pl] has quit. (Quit: webchat.esper.net)
#168 [07:04] <anvilox1000> hello, i can't play the game becouse it crashes everytime I run it. I need help I have just bought it
#169 [07:07] * Scorpion_7680 [webchat@ip70-180-229-124.lv.lv.cox.net] has quit. (Quit: webchat.esper.net)
#170 [07:11] <anvilox1000> i need help
#171 [07:12] * OKdjdj [webchat@125.177.141.58] has joined #minecrafthelp
#172 [07:12] <OKdjdj> I cannot connect with my old Minecraft account now
#173 [07:12] <OKdjdj> Anybody Help me?
#174 [07:14] * gotHacked [webchat@193.170.229.174] has joined #minecrafthelp
#175 [07:15] <gotHacked> hi guys , can i ask a question
#176 [07:15] <gotHacked> My account got hacked and its name was changed to something else, however, i want to get my name back. is there any way to revert it ? as it wasn`t done by me but by someone. Would contacting mojang help?
#177 [07:15] <anvilox1000> hello, i can't play the game becouse it crashes everytime I run it. I need help I have just bought it
#178 [07:16] * OKdjdj [webchat@125.177.141.58] has quit. (Client Quit)
#179 [07:16] <Jslert> gothacked, you can go to mojang website and change your name there
#180 [07:16] <gotHacked> no
#181 [07:17] <Jslert> Yes you can
#182 [07:17] <gotHacked> Jslert i am saying, it got changed by someone
#183 [07:17] <gotHacked> and it says i cant change my name for another 30 days
#184 [07:17] <Jslert> You can easily change your username each 30 days
#185 [07:17] <gotHacked> the name i had was rare name
#186 [07:17] <gotHacked> yes i know that
#187 [07:17] <gotHacked> but i want my name , not the new one
#188 [07:17] <Jslert> Wouldnt help contacting mojang because theyre so backed up
#189 [07:17] <gotHacked> what u mean?
#190 [07:17] <gotHacked> then do u know what i should do?
#191 [07:18] <Jslert> Wait 30 days, try to change back
#192 [07:18] <Jslert> Is what i would recommend
#193 [07:18] <gotHacked> thats bad
#194 [07:18] <gotHacked> sad to hear that
#195 [07:18] <gotHacked> if thats rlly the only way
#196 [07:19] <Jslert> You might be lucky with the name being available
#197 [07:20] <gotHacked> theres no way
#198 [07:20] <gotHacked> because it is rare
#199 [07:20] <gotHacked> and everyone would try to snipe it
#200 [07:21] <Jslert> You never know before you try:)
#201 [07:21] * Monstro [webchat@37-219-239-15.nat.bb.dnainternet.fi] has joined #minecrafthelp
#202 [07:21] <Monstro> I'm having connection issues with my friends realm
#203 [07:24] * Jslert [webchat@ti0315q160-3175.bb.online.no] has quit. (Quit: webchat.esper.net)
#204 [07:30] * anvilox1000 [webchat@cm-188-171-0-71.telecable.es] has quit. (Quit: webchat.esper.net)
#205 [07:31] <gotHacked> My account got hacked and its name was changed to something else, however, i want to get my original name back. is there any way to revert it ? as it wasn`t done by me but by someone. Would contacting mojang help? please don`t say to wait 30 days because it is rare username and everybody would try to snipe it...
#206 [07:37] * Tyler6 [webchat@107-220-143-178.lightspeed.austtx.sbcglobal.net] has joined #minecrafthelp
#207 [07:38] <Tyler6> I would like to ask, how do you obtain a proper download of minecraft after purchase?
#208 [07:45] * gotHacked [webchat@193.170.229.174] has quit. (Quit: webchat.esper.net)
#209 [07:56] <Tyler6> My download for minecraft isn't giving me the full game how do I fix that?
#210 [07:58] * snip [webchat@73.2.87.116.starhub.net.sg] has joined #minecrafthelp
#211 [07:58] <Andrio> Tyler6, where did you buy the game?
#212 [07:59] * snip [webchat@73.2.87.116.starhub.net.sg] has quit. (Client Quit)
#213 [07:59] <Tyler6> I got the game code off of amazon
#214 [08:01] * Bigrat04 [webchat@S01069050ca2f1323.va.shawcable.net] has joined #minecrafthelp
#215 [08:01] <Andrio> Tyler6, did you buy the Java Edition or Windows 10 Edition?
#216 [08:02] <Bigrat04> I’ve bought a world from market place but whenever I try to enter, it crashes any advice?
#217 [08:04] * Bigrat04 [webchat@S01069050ca2f1323.va.shawcable.net] has joined #minecrafthelp
#218 [08:05] * Bigrat04 [webchat@S01069050ca2f1323.va.shawcable.net] has quit. (Client Quit)
#219 [08:13] * Eray51 [webchat@ip-95-222-236-117.hsi15.unitymediagroup.de] has quit. (Quit: webchat.esper.net)
#220 [08:15] * Ncatarino [webchat@a79-169-51-24.cpe.netcabo.pt] has joined #minecrafthelp
#221 [08:17] <Ncatarino> Hello, I have the Minecraft Java edition. I'm trying to install the addons that are on the Minecraft site but I'm not able to do it. It says to double click on the file, but the file .mcworld is not connect to any Minecraft exe file. How can I use this add-ons?
#222 [08:18] <Ncatarino> Thank upfront for the help.
#223 [08:21] <Andrio> Ncatarino, those are for the Bedrock Edition and aren't compatible with the Java Edition
#224 [08:23] <Ncatarino> Hello Andrio, ok thank you anyway for your help. For the skin packs is the same in the Java edition?
#225 [08:23] <Andrio> Ncatarino, the Java Edition doesn't have skin packs; instead, you can upload your own skin via the website.
#226 [08:24] <Ncatarino> Ok, I then think that I've bought thewrong version of the game :(
#227 [08:25] <Ncatarino> Thank you again for your kind help Andrio.
#228 [08:31] * igorops [webchat@bd062160.virtua.com.br] has joined #minecrafthelp
#229 [08:31] <igorops> Good morning, I bought the game, I rescued it, I insisted, but when I log in, it says email or password
#230 [08:32] * Struckd [webchat@86.98.21.163] has joined #minecrafthelp
#231 [08:32] * igorops [webchat@bd062160.virtua.com.br] has quit. (Client Quit)
#232 [08:32] <Struckd> Good Afternoon MinecraftHelp. Given Supports 2 month backlog on responding to requests I am hoping one of you kind people can provide some assistance.
#233 [08:33] <Tyler6> Sorry I didn't answer but I got the Windows 10 Edition
#234 [08:34] <Struckd> I brought the game back in 2010 and played for the first initial years. I am looking to get back into the game but unfortunately I am having difficult migrating my account. I have the purchase receipt and original email but the migration doesn't seem to be working.
#235 [08:43] * Ncatarino [webchat@a79-169-51-24.cpe.netcabo.pt] has quit. (Quit: webchat.esper.net)
#236 [08:53] * igorops [webchat@bd062160.virtua.com.br] has joined #minecrafthelp
#237 [08:53] <igorops> I bought the game, bought it and installed it. But when I log in, enter invalid email or password.
#238 [08:57] * boogy_banana [webchat@ip4daaea0d.direct-adsl.nl] has joined #minecrafthelp
#239 [08:58] <boogy_banana> When i cut down wood from trees my minecraft suddenly drops frames to like 20, while it still says 150 in the top left corner on f3
#240 [09:00] * Markustievs [webchat@91.105.81.210] has joined #minecrafthelp
#241 [09:02] <Markustievs> Hello, i have a problem when i try to log in to my server. Every time i try to log in, it shows connecting to the server for a while, then io.netty.channel.abstractchannel$annotatedconnectexception connection refused no further information. I can log in to any other server.
#242 [09:02] <Tyler6> I bought the game 2 days ago with the obvious expectations to immediately get right into it. I instead was getting the download that kept trying to repair itself, but never fixed it. I'm now stuck with the demo and hoping I don't have to buy the game again.
#243 [09:03] * igorops [webchat@bd062160.virtua.com.br] has quit. (Quit: webchat.esper.net)
#244 [09:04] <Andrio> Tyler6, go to the Windows Store app and download it from there.
#245 [09:05] <Tyler6> Okay, I'll try that.
#246 [09:08] * Struckd [webchat@86.98.21.163] has quit. (Quit: webchat.esper.net)
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#248 [09:13] * Hcurtis694 [webchat@cpc113722-basl12-2-0-cust421.20-1.cable.virginm.net] has joined #minecrafthelp
#249 [09:13] <Hcurtis694> Minecraft wont open and crashes with -
#250 [09:13] <Hcurtis694> Process crashed with exit code -805306369
#251 [09:14] <dsah> hello. i am having trouble migrating an old account and am working with the support team of getting it back, but there is a long wait till they get to my application. almost two months. mojang says they will refund a purchase if you have made more than one, but this doesnt elaborate if it can be intentional or accidental. i was wondering if for the
#252 [09:14] <dsah> time being i could purchase a new account, and when i get my old one back, refund the new one and default back to the original
#253 [09:15] * Hcurtis694 [webchat@cpc113722-basl12-2-0-cust421.20-1.cable.virginm.net] has quit. (Client Quit)
#254 [09:15] * Hcurtis694 [webchat@cpc113722-basl12-2-0-cust421.20-1.cable.virginm.net] has joined #minecrafthelp
#255 [09:16] <Hcurtis694> keeps crashimg with this messa
#256 [09:16] <Hcurtis694> message
#257 [09:16] <Hcurtis694> Process crashed with exit code -805306369
#258 [09:25] * Dim [webchat@136.0.236.250] has joined #minecrafthelp
#259 [09:29] <Dim> So I tried to log in today and i keep getting the invalid password message. I've tried resetting my password twice, Each time I was able to log into the website once and then when i tried to use the launcher i get the invalid password message again
#260 [09:31] * JustCallMeSomeone [webchat@bba915663.alshamil.net.ae] has joined #minecrafthelp
#261 [09:33] <JustCallMeSomeone> hello, i emailed mojang about two months ago and they replied last week sunday and after saturday they have stopped replying to my email. Please Somehow Help
#262 [09:35] <JustCallMeSomeone> Is anyone online
#263 [09:35] <dsah> give it a few hours
#264 [09:37] <JustCallMeSomeone> Ive been waiting for 5 days
#265 [09:38] * rJoshua [webchat@47-41-99-20.dhcp.unas.mo.charter.com] has joined #minecrafthelp
#266 [09:39] <rJoshua> does anyone know how to fix? https://paste.ubuntu.com/p/th5w3GmRmC/
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#275 [09:49] * Anaki0614 [webchat@119.196.212.190] has joined #minecrafthelp
#276 [09:50] <Anaki0614> are u there?
#277 [09:50] <M5> I have been trying to buy the Minecraft Realms subscription but it keeps saying Error! There was a problem processing your credit card, please double check your information and try again. I have checked the card info so many times and it is all right. i dont know what to do.
#278 [09:51] * tim5 [webchat@cpe-76-181-19-104.columbus.res.rr.com] has joined #minecrafthelp
#279 [09:51] <M5> What do i do?
#280 [09:51] <tim5> it keeps declining my card when I try to buy it
#281 [09:52] <M5> same? is this some kinda group chat?
#282 [09:52] <tim5> its like a help center thing
#283 [09:52] <M5> ok
#284 [09:53] <Anaki0614> I want a refund. When I download and run a game launcher, I don't know what to do anymore and I don't know what to do with Crush and I think it's a waste of time.
#285 [09:53] * tim5 [webchat@cpe-76-181-19-104.columbus.res.rr.com] has quit. (Client Quit)
#286 [09:54] <M5> im just trying to buy a realms subscription and it is saying Error! There was a problem processing your credit card, please double check your information and try again.
#287 [09:55] <M5> my card info is correct. i have checked it so many times to see if it is right.
#288 [09:56] * LetsRobin [webchat@aftr-109-91-32-245.unity-media.net] has joined #minecrafthelp
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#291 [09:58] <M5> hello? is there any helpers?
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#301 [10:31] <Greymagic27> JustCallMeSomeone, As they are dealing with lots of emails, It's likely that they're working the way to replying to you.
#302 [10:36] * dresler [webchat@e82-103-130-178s.easyspeedy.dk] has quit. (Quit: webchat.esper.net)
#303 [10:37] * dsah [webchat@072-239-137-066.res.spectrum.com] has quit. (Quit: webchat.esper.net)
#304 [10:37] * Thinknoodles23 [webchat@c-98-201-192-122.hsd1.tx.comcast.net] has joined #minecrafthelp
#305 [10:39] <Thinknoodles23> Hi! How do you import a Minecraft accounnt
#306 [10:39] <Greymagic27> Thinknoodles23, Hey. Import?
#307 [10:42] * cosmic [webchat@c-68-49-247-98.hsd1.mi.comcast.net] has joined #minecrafthelp
#308 [10:43] <cosmic> when i tried to buy the game it took me to verify account and it kept saying error when i tried to login
#309 [10:44] <Greymagic27> cosmic, What was the exact message?
#310 [10:44] <cosmic> it was An error prevented your request from being processed.
#311 [10:45] <Greymagic27> cosmic, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Follow the steps which Mightyena will send below:
#312 [10:45] <Greymagic27> ??> cosmic tools/hjt
#313 [10:45] <Mightyena> cosmic: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#314 [10:45] <Mightyena> cosmic: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#315 [10:45] <cosmic> ok
#316 [10:46] * Shan [webchat@c-174-63-43-211.hsd1.ma.comcast.net] has joined #minecrafthelp
#317 [10:47] <Shan> Hello, I am a long term minecraft player and haven't played in a few years (2) and I can now no longer log in with my account information. I have bought the game almost when it first came out and my information is not working now.
#318 [10:48] <Greymagic27> Shan, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Follow the steps which Mightyena will send below:
#319 [10:48] <Greymagic27> ??> Shan tools/hjt
#320 [10:48] <Mightyena> Shan: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#321 [10:48] <Mightyena> Shan: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#322 [10:49] <Shan> Yeah this doesn't sound safe at all. especially with the name Hijack....
#323 [10:49] <Greymagic27> Shan, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information.
#324 [10:49] <Greymagic27> https://en.wikipedia.org/wiki/HijackThis
#325 [10:50] <Greymagic27> If you're still unsure about the tool. There is another one you can use which will do the same thing but will take around 15 minutes to complete the scan
#326 [10:50] <Thinknoodles23> Hello. I took a break from Minecraft awhile ago back in 1.8. When I came back it says I don't own a copy of Minecraft anymore.
#327 [10:50] <Thinknoodles23> Ive tried to migrate and nothing happens and when I try to import it says that I have the wrong password which I dont
#328 [10:51] <Thinknoodles23> shan.
#329 [10:51] <Greymagic27> Thinknoodles23, Does it say you own the game here? https://account.mojang.com/login
#330 [10:51] <Shan> Thinkboodles that's what I am afraid of.
#331 [10:51] * DarkNoddy [~mordi@ti0020a400-2810.bb.online.no] has joined #minecrafthelp
#332 [10:52] * Thinknoodles23 [webchat@c-98-201-192-122.hsd1.tx.comcast.net] has quit. (Quit: webchat.esper.net)
#333 [10:52] <Greymagic27> Shan, Would you like the link to the other tool?
#334 [10:53] <Shan> No I am downloading the Hijack thanks
#335 [10:53] * thinknoodles23 [webchat@c-98-201-192-122.hsd1.tx.comcast.net] has joined #minecrafthelp
#336 [10:53] <thinknoodles23> SOrry.
#337 [10:53] <thinknoodles23> Im back.
#338 [10:53] <Greymagic27> thinknoodles23, No worries. Does it say you own the game here? https://account.mojang.com/login
#339 [10:54] <thinknoodles23> No it does not say I own it.
#340 [10:54] <thinknoodles23> I have no idea why.
#341 [10:54] <Greymagic27> thinknoodles23, Are you sure you're logged in with the correct account?
#342 [10:54] <thinknoodles23> I had it before 1.8
#343 [10:54] <thinknoodles23> Yes
#344 [10:54] <thinknoodles23> Positive contacted friends who played with me
#345 [10:54] <Greymagic27> thinknoodles23, Email mojang and include as much detail as you can
#346 [10:54] <thinknoodles23> and they all said that My account name was my name
#347 [10:54] <Greymagic27> ??> thinknoodles23 account/send-email
#348 [10:54] <Mightyena> thinknoodles23: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#349 [10:54] <Mightyena> thinknoodles23: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#350 [10:55] <thinknoodles23> I already did on 3 days ago.
#351 [10:55] <thinknoodles23> All ive heard is an automatic response :(
#352 [10:55] <Shan> I believe I am having the same problem as Noobles
#353 [10:55] <Greymagic27> thinknoodles23, Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: https://help.mojang.com/customer/portal/articles/359446
#354 [10:56] <thinknoodles23> Ok.
#355 [10:56] <Greymagic27> Shan, Being unable to login is sometimes a sign that there is software on your PC that's blocking the connection to the login servers. Which is why I'd like to make sure that's not the case here
#356 [10:56] * orville1000 [webchat@176.22.117.57] has joined #minecrafthelp
#357 [10:56] <Shan> I have downloaded the program
#358 [10:56] * Chromicus [webchat@dsl-74-83-4-51.fuse.net] has joined #minecrafthelp
#359 [10:57] <thinknoodles23> mightyena Thank you for your time. I will patiently wait fro a response now without having to be paranoid :D
#360 [10:57] <orville1000> My minecraft launcher is broken and i have tried reinstalling over 10 times
#361 [10:57] <Greymagic27> orville1000, Hello. What is the issue?
#362 [10:57] <Greymagic27> Shan, Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#363 [10:57] <orville1000> I cant login to minecraft launcher...
#364 [10:57] <Greymagic27> ??> orville1000 tools/hjt
#365 [10:57] <Mightyena> orville1000: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#366 [10:57] <Mightyena> orville1000: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#367 [10:58] <orville1000> https://paste.ubuntu.com/p/KqJbCDGRgQ/
#368 [10:59] <Greymagic27> Windscribe is still starting up when your OS restarts. From what I've seen, this isn't easy to change so I'd recommend you contact windscribe about this
#369 [10:59] <Shan> Grey I just pasted it
#370 [10:59] <Greymagic27> Shan, Send the URL here
#371 [10:59] * Yiro [webchat@168.196.203.47] has joined #minecrafthelp
#372 [10:59] <orville1000> Btw idk if this is reason but when i try logging into minecraft.net and pressing download it says to comtinue playing mc u need a parents permission
#373 [10:59] <Yiro> Hola, español alguien?
#374 [10:59] <Shan> https://paste.ubuntu.com/p/53GPp4Q2fC/
#375 [11:00] <Greymagic27> Yiro, Hola. This chat operates in English only. Use a translator if you need to
#376 [11:00] <Yiro> ok
#377 [11:00] <Greymagic27> Shan, Could you remove hamachi?
#378 [11:00] <cosmic> i copyed it
#379 [11:01] <orville1000> Greymagic27 windscribe is also already removed since if i try going to C:\Program Files (x86)\Windscribe\Windscribe.exe i cant find it even if i also have hidden folders on
#380 [11:01] <Yiro> My problem is this, I want to recover the password of minecraft.net but the recovery emails do not arrive to my account
#381 [11:01] <Shan> Yes, I don't have minecraft installed because I am having problems logging into the actual website. Would hamachi still cause this problem on the web?
#382 [11:01] <Greymagic27> orville1000, Your hijackthis log tells me that it's still restarting when you restart your OS
#383 [11:01] <Greymagic27> Shan, As it's a VPN, it could
#384 [11:01] <Greymagic27> ??> Yiro account/send-email
#385 [11:01] <Mightyena> Yiro: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#386 [11:01] <Mightyena> Yiro: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#387 [11:01] <Greymagic27> cosmic, Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#388 [11:02] <cosmic> https://paste.ubuntu.com/
#389 [11:02] <Greymagic27> cosmic, Press the 'paste!' button. Make sure to put something in the 'poster' field as well
#390 [11:02] <cosmic> it was a mistake
#391 [11:03] <cosmic> https://paste.ubuntu.com/p/bBcXK5SDq3/
#392 [11:03] <Greymagic27> ??> cosmic win/hosts/edit
#393 [11:03] <Mightyena> cosmic: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#394 [11:03] <Mightyena> cosmic: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#395 [11:03] <Greymagic27> cosmic, Remove any entry containing the word mojang - Save the file by pressing CTRL+S then change your minecraft password
#396 [11:03] <Shan> I uninstalled Hamachi
#397 [11:04] <Greymagic27> Shan, Great. Could you try logging in now?
#398 [11:04] * MohammadIb2000 [webchat@77.31.92.153] has joined #minecrafthelp
#399 [11:04] <MohammadIb2000> Can not redeem my code
#400 [11:04] <orville1000> Greymagic27 btw do you think this might fix the problem? https://imgur.com/a/OE8b5HZ
#401 [11:04] <Shan> Still doesn't work
#402 [11:05] <Greymagic27> orville1000, Even if it's not, it's best to request permission
#403 [11:05] <Greymagic27> Shan, Email mojang and give them as much information as possible
#404 [11:05] <orville1000> Okay
#405 [11:05] <Greymagic27> ??> Shan account/send-email
#406 [11:05] <Mightyena> Shan: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#407 [11:05] <Mightyena> Shan: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#408 [11:05] <Shan> I try to reset my password and I never get an email in my inbox or spam
#409 [11:06] <Shan> My Transaction ID?
#410 [11:06] <Greymagic27> ??> Shan account/trans-id
#411 [11:06] <Mightyena> Shan: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#412 [11:06] * Crasinate [webchat@104-159-164-54.dhcp.stcd.mn.charter.com] has joined #minecrafthelp
#413 [11:06] <Crasinate> hi
#414 [11:06] <Crasinate> this is for realms
#415 [11:07] <Shan> I don't have a transaction ID
#416 [11:07] <Shan> and I can't recover it because I don't get emails for mojang
#417 [11:07] <Shan> that's the problem I am having
#418 [11:07] <Greymagic27> Shan, Give them as much information as you can regardless
#419 [11:07] <MohammadIb2000> We were unable to identify the associated product for this code. Please contact customer support.
#420 [11:07] <MohammadIb2000> how can i fix it
#421 [11:07] * bennnn10 [webchat@5e0b588a.bb.sky.com] has joined #minecrafthelp
#422 [11:07] <Greymagic27> ??> MohammadIb2000 account/send-email
#423 [11:07] <Mightyena> MohammadIb2000: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#424 [11:07] <Mightyena> MohammadIb2000: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#425 [11:08] <Crasinate> hey I can't pay my realms
#426 [11:08] <Shan> Great thanks.
#427 [11:08] <Crasinate> anyone know why?
#428 [11:08] * Shan [webchat@c-174-63-43-211.hsd1.ma.comcast.net] has quit. (Quit: webchat.esper.net)
#429 [11:08] <Greymagic27> Crasinate, What does it say when you try?
#430 [11:08] <MohammadIb2000> email: imohammadib2000@gmail.com
#431 [11:08] <Greymagic27> MohammadIb2000, No.
#432 [11:08] <Greymagic27> Do not tell us here
#433 [11:08] <Crasinate> Error! There was a problem processing your credit card, please double check your information and try again.
#434 [11:08] <Crasinate> oh
#435 [11:08] <Crasinate> lol
#436 [11:08] * Absol kicked Crasinate from #minecrafthelp (Reason: rasinate :Stop spamming)
#437 [11:09] * Jaden [webchat@50-82-27-151.client.mchsi.com] has joined #minecrafthelp
#438 [11:09] <Jaden> My world on xbox windows edition just deleted itself
#439 [11:10] <bennnn10> havent played minecraft in a while, i played years ago back when i would log in with my username. just tried to migrate it to a mojang account but apparently it already has been and I have no idea what the email is? any chance of some help..
#440 [11:10] <Greymagic27> ??> bennnn10 account/send-email
#441 [11:10] <Mightyena> bennnn10: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#442 [11:10] <Mightyena> bennnn10: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#443 [11:10] <Greymagic27> Jaden, I'm afraid, unless you saved a backup, it's gone forever
#444 [11:11] <bennnn10> any idea where i find the transaction ID. i bought the game about 8/9 years ago..
#445 [11:12] <Greymagic27> ??> bennnn10 account/trans-id
#446 [11:12] <Mightyena> bennnn10: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#447 [11:13] <Chromicus> Hi guys, my minecraft java edition always freezes then crashes either when creating a world, exiting the game, or sometimes during the Mojang loading screen. The exit code is always -805306369.
#448 [11:14] * JustCallMeSomeone [webchat@bba915663.alshamil.net.ae] has quit. (Quit: webchat.esper.net)
#449 [11:14] <Greymagic27> ??> Chromicus av/adwcleaner
#450 [11:14] <Mightyena> Chromicus: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#451 [11:14] <Mightyena> Chromicus: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#452 [11:14] * bennnn10 [webchat@5e0b588a.bb.sky.com] has quit. (Quit: webchat.esper.net)
#453 [11:14] <Chromicus> great ill try that thanks guys
#454 [11:16] * Chromicus [webchat@dsl-74-83-4-51.fuse.net] has quit. (Quit: webchat.esper.net)
#455 [11:16] * james [webchat@cpc108187-wake9-2-0-cust540.17-1.cable.virginm.net] has joined #minecrafthelp
#456 [11:16] <james> it says on my laucher that my account is not online
#457 [11:17] * JamesC [webchat@host109-155-46-164.range109-155.btcentralplus.com] has joined #minecrafthelp
#458 [11:17] <Greymagic27> ??> james tools/hjt
#459 [11:17] <Mightyena> james: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#460 [11:17] <Mightyena> james: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#461 [11:17] * Owo [webchat@host100.190-224-73.telecom.net.ar] has joined #minecrafthelp
#462 [11:17] <Owo> hello
#463 [11:19] <Greymagic27> Owo, Hey. How can we help?
#464 [11:19] <james> is there anything else i have to do
#465 [11:19] <Greymagic27> james, Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#466 [11:20] <james> ok what do i put on that link
#467 [11:20] <Greymagic27> james, When you have the link send it here
#468 [11:20] <james> sent it
#469 [11:20] <Greymagic27> james, Send the link here
#470 [11:20] <james> https://paste.ubuntu.com/p/NvyZzF8j2G/
#471 [11:21] <Greymagic27> ??> james win/hosts/edit
#472 [11:21] <Mightyena> james: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#473 [11:21] <Mightyena> james: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#474 [11:21] * yael [webchat@dhcp-077-251-040-030.chello.nl] has joined #minecrafthelp
#475 [11:21] <Greymagic27> james, Remove any entry containing the word mojang - Save the file by pressing CTRL+S then change your minecraft password
#476 [11:21] <james> where do i find systen root
#477 [11:22] <Greymagic27> james, Please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#478 [11:22] <Greymagic27> Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#479 [11:23] <cosmic> its not letting me make the purchase
#480 [11:23] <james> i can find the file
#481 [11:23] <james> cant
#482 [11:25] <cosmic> its not letting me make the purchase
#483 [11:25] <james> please help
#484 [11:26] * Jaden [webchat@50-82-27-151.client.mchsi.com] has quit. (Quit: webchat.esper.net)
#485 [11:27] <james> theres no hosts file
#486 [11:28] * Sobol [webchat@p57A5FE1E.dip0.t-ipconnect.de] has joined #minecrafthelp
#487 [11:29] <Sobol> hello
#488 [11:30] * james [webchat@cpc108187-wake9-2-0-cust540.17-1.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#489 [11:31] <Sobol> I can't log in to minecraft launcher (can to mojang and minecraft pages), I get message invalid username or password
#490 [11:31] <Sobol> Anyways, I tried chaning it couple of time, that didn't helped either
#491 [11:31] * Liam_jo [webchat@185.83.93.238] has joined #minecrafthelp
#492 [11:31] <orville1000> Sobol i might have same problem
#493 [11:31] <orville1000> but i can loginto mojang and minecraft.net
#494 [11:32] <Sobol> That's very frustrating as I bought it, and I can't play it :/
#495 [11:33] * MohammadIb2000 [webchat@77.31.92.153] has quit. (Quit: webchat.esper.net)
#496 [11:33] <Liam_jo> how do I know which xbox account my bedrock key were used on?
#497 [11:33] * boogy_banana [webchat@ip4daaea0d.direct-adsl.nl] has quit. (Quit: webchat.esper.net)
#498 [11:34] * Welyn [webchat@host-77-242-75-208.infotech.at] has joined #minecrafthelp
#499 [11:34] <Welyn> hello
#500 [11:35] * Welyn [webchat@host-77-242-75-208.infotech.at] has quit. (Client Quit)
#501 [11:36] * Kakaodrikker [webchat@128-76-199-16-cable.dk.customer.tdc.net] has joined #minecrafthelp
#502 [11:37] <Kakaodrikker> i Tried to go into Realms on minecraft but it Said Could not connect to Realms Connect timed out An Error occured (500)
#503 [11:38] * Teodor_T [webchat@h-158-174-48-172.NA.cust.bahnhof.se] has joined #minecrafthelp
#504 [11:38] <Teodor_T> Hello?
#505 [11:38] <Kakaodrikker> Hey
#506 [11:38] <Kakaodrikker> im Dealing with a problem in realms
#507 [11:38] <Teodor_T> i have a problem but i don't know if you can help
#508 [11:38] <Teodor_T> nope
#509 [11:38] <Teodor_T> i have an account issue
#510 [11:39] * Plum0 [webchat@197.sub-174-207-25.myvzw.com] has joined #minecrafthelp
#511 [11:39] <Kakaodrikker> hmm whats wrong with the account
#512 [11:39] * Plum0 [webchat@197.sub-174-207-25.myvzw.com] has quit. (Client Quit)
#513 [11:40] * Kakaodrikker [webchat@128-76-199-16-cable.dk.customer.tdc.net] has quit. (Client Quit)
#514 [11:40] <Teodor_T> i have a legacy account and an old gmail account so i can't log in and change it or my password
#515 [11:40] <Teodor_T> hello?
#516 [11:40] <Teodor_T> can you help me
#517 [11:41] <GreyVulpine> Teodor_T - See: https://help.mojang.com/customer/portal/articles/438361
#518 [11:42] <Teodor_T> thanks!
#519 [11:43] <orville1000> I need help... i cant connect to minecraft launcher and sometiemes i cant log in. I dont know if this has anything to do with it https://imgur.com/a/hBiQDqO and https://imgur.com/a/WehYRyn and i am just trying to play on a java server.
#520 [11:44] * dash [webchat@072-239-137-066.res.spectrum.com] has joined #minecrafthelp
#521 [11:44] <dash> hello. i am having trouble migrating an old account and am working with the support team of getting it back, but there is a long wait till they get to my application. almost two months. mojang says they will refund a purchase if you have made more than one, but this doesn't elaborate if it can be intentional or accidental. i was wondering if for th
#522 [11:44] <dash> e time being i could purchase a new account, and when i get my old one back, refund the new one and default back to the original
#523 [11:47] * Nexos [webchat@67-6-20-166.clma.centurylink.net] has joined #minecrafthelp
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#526 [11:50] * Jared [webchat@c-98-209-202-207.hsd1.mi.comcast.net] has joined #minecrafthelp
#527 [11:51] <Jared> ok so I just bought Minecraft last night and it won't even load. it just crashes on launch
#528 [11:52] * Synthrax [webchat@dsl-189-173-111-15-dyn.prod-infinitum.com.mx] has joined #minecrafthelp
#529 [11:52] * dash [webchat@072-239-137-066.res.spectrum.com] has quit. (Quit: webchat.esper.net)
#530 [11:53] <Jared> and then the log says "process has crashed with exit code 1
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#532 [12:09] * thinknoodles23 [webchat@c-98-201-192-122.hsd1.tx.comcast.net] has quit. (Quit: webchat.esper.net)
#533 [12:11] * marianafs [webchat@dup-201-105-233-174.prod-dial.com.mx] has joined #minecrafthelp
#534 [12:13] <marianafs> I want to download Minecraft because I had it on my old computer, but forgot my account details. I have my transaction ID, is it possible to create a new account but not have to rebuy the game?
#535 [12:14] * hirschi15 [webchat@209.58.144.232] has joined #minecrafthelp
#536 [12:15] <Lord_Ralex> ??> marianafs mojang/email
#537 [12:15] <Mightyena> marianafs: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#538 [12:15] <Mightyena> marianafs: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#539 [12:15] <hirschi15> Hi! So I'm trying to login to minecraft but it is telling me that my password is wrong and wont let me login to the game. I reset my password and used it to login to Mojang.com and it works just fine, so I'm unsure why it won't let me login to the game. Also, my Mojang.com account shows that I purchased the version of minecraft I am attempting to p
#540 [12:15] <hirschi15> lay.
#541 [12:16] * marianafs [webchat@dup-201-105-233-174.prod-dial.com.mx] has quit. (Quit: webchat.esper.net)
#542 [12:20] * Hoagyy [webchat@cpe-66-67-48-17.rochester.res.rr.com] has joined #minecrafthelp
#543 [12:20] <Hoagyy> hi
#544 [12:20] * SadYale [webchat@93-44-107-178.ip96.fastwebnet.it] has joined #minecrafthelp
#545 [12:21] <Sobol> hirschi15 I'm having exact same issue
#546 [12:21] <SadYale> hi
#547 [12:21] <Hoagyy> My question is how long will it take me to get my account back because it got hacked aand someone changed the email and pasword
#548 [12:21] <SadYale> have one problem
#549 [12:22] <Hoagyy> My question is how long will it take me to get my account back because it got hacked aand someone changed the email and pasword and I have the Pushace ID too
#550 [12:22] <SadYale> anyone can helme?
#551 [12:22] <Hoagyy> My question is how long will it take me to get my account back because it got hacked aand someone changed the email and pasword and I have the Pushace ID too
#552 [12:24] * SadYale [webchat@93-44-107-178.ip96.fastwebnet.it] has quit. (Client Quit)
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#554 [12:24] * Hoagyy [webchat@cpe-66-67-48-17.rochester.res.rr.com] has left #minecrafthelp
#555 [12:25] * SadYale [webchat@93-44-107-178.ip96.fastwebnet.it] has joined #minecrafthelp
#556 [12:25] <SadYale> hi all
#557 [12:25] <Owo> hello, i sent my transaction ID and user ID via to the support
#558 [12:26] <Owo> am i going to be able to get the Email and password of that account?
#559 [12:26] <Owo> because i cant remember the pass and the mail i used
#560 [12:26] * iGalaxy_v6 [webchat@cpe-66-67-48-17.rochester.res.rr.com] has joined #minecrafthelp
#561 [12:26] * iGalaxy_v6 [webchat@cpe-66-67-48-17.rochester.res.rr.com] has quit. (Client Quit)
#562 [12:26] <SadYale> have one problem whit login
#563 [12:27] * loona [webchat@24-176-132-227.dhcp.sffl.va.charter.com] has joined #minecrafthelp
#564 [12:30] <loona> I'm having an issue where I made a server for my friend and I. I'm able to get into the server just fine, and the command prompt I have open to make sure the server is running correctly isn't showing any problems. When my friend tries to join through direct connect, though, it gives her the io.netty connection timed out issue. I've turned off my fi
#565 [12:30] <loona> rewall and antivirus protection on Windows Defender and I've made sure my IP for the port forwarding part is correct. Help is much appreciated :)
#566 [12:32] * SadYale [webchat@93-44-107-178.ip96.fastwebnet.it] has quit. (Quit: webchat.esper.net)
#567 [12:33] * hirschi15 [webchat@209.58.144.232] has quit. (Quit: webchat.esper.net)
#568 [12:35] * Pedro_Nickcr4ft [webchat@bd06581a.virtua.com.br] has joined #minecrafthelp
#569 [12:37] <Pedro_Nickcr4ft> Hello there, I can't log in my account because I forgot my password, and I can't change it because my account was registered in my old email, and I can't access it anymore, and I can't change my email because I can't log in, it's a paradox, can anyone help me?
#570 [12:39] * JHON57 [webchat@170-83-120-178.customer.nbtos.com.br] has joined #minecrafthelp
#571 [12:39] * JHON57 [webchat@170-83-120-178.customer.nbtos.com.br] has quit. (Client Quit)
#572 [12:41] * Kyoel96 [webchat@modemcable105.132-131-66.mc.videotron.ca] has joined #minecrafthelp
#573 [12:41] <Kyoel96> Hello, i have a problem with the launcher can someone help me ?
#574 [12:51] * Liam_jo [webchat@185.83.93.238] has quit. (Quit: webchat.esper.net)
#575 [12:51] <mattym> Kyoel96, Explain the problem
#576 [12:51] <Kyoel96> I try to log on the launcher but i always recieve this message: Sorry! Make sure you are online and try again
#577 [12:52] <mattym> Kyoel96, Have you tried a reinstall of the launcher yet?
#578 [12:52] <Kyoel96> Yes
#579 [12:52] <mattym> ??> Kyoel96 tools/hjt
#580 [12:52] <Mightyena> Kyoel96: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#581 [12:52] <Mightyena> Kyoel96: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#582 [12:52] * Megabears [webchat@176.32.156.240] has joined #minecrafthelp
#583 [12:53] * Megabears [webchat@176.32.156.240] has quit. (Client Quit)
#584 [12:54] <Kyoel96> mattym https://paste.ubuntu.com/p/nFXxdtWWG4/
#585 [12:55] <mattym> Kyoel96, Ok, not seeing anything there that should cause a connection issue.
#586 [12:55] <mattym> Kyoel96, Are you able to log into the minecraft.net website, or does it give you any trouble?
#587 [12:55] <Kyoel96> i can log on the website
#588 [12:56] <mattym> Kyoel96, And are you on a home network/internet connection?
#589 [12:56] <Kyoel96> Yes
#590 [12:56] <Kyoel96> I also tryo to restart my internet
#591 [12:57] * yellowsheep [webchat@62-64-230-71.dynamic.dial.as9105.com] has joined #minecrafthelp
#592 [12:57] <yellowsheep> Im having some trouble with migrating my minecraft account
#593 [12:58] <mattym> Kyoel96, I have not seen anyone with that issue since the updated launcher first came out, give me a few to look back and see if we found a working fix for it.
#594 [12:58] <mattym> yellowsheep, What sort of issue
#595 [12:58] <Kyoel96> mattym alright take your time
#596 [12:58] <yellowsheep> on the migration page it says wrong username, password or email
#597 [12:58] <yellowsheep> the username and pass are correct because i can log in to minecraft
#598 [12:59] <yellowsheep> but the email is also definitely correct
#599 [12:59] <mattym> yellowsheep, If you can login, and its giving you that error to migrate, then its not.
#600 [13:00] * cosmic [webchat@c-68-49-247-98.hsd1.mi.comcast.net] has quit. (Quit: webchat.esper.net)
#601 [13:00] <yellowsheep> Okay
#602 [13:00] <yellowsheep> It says error too many failed attempts, do you know roughly how long i need to wait?
#603 [13:00] <Sobol> I can't log in to minecraft launcher (can to mojang and minecraft pages), I get message invalid username or password
#604 [13:01] * loona [webchat@24-176-132-227.dhcp.sffl.va.charter.com] has quit. (Quit: webchat.esper.net)
#605 [13:02] <mattym> yellowsheep, 1 full hour with no login attempts or migration/updates attempts made.
#606 [13:02] * Lexepexie [webchat@ip4da481fe.direct-adsl.nl] has joined #minecrafthelp
#607 [13:02] <yellowsheep> thank you for your help dude x
#608 [13:02] <mattym> Sobol, Did you attempt to login to the sites from the same computer with the launcher issue.
#609 [13:02] <Lexepexie> I have a question about login into my account
#610 [13:02] <Sobol> yes
#611 [13:03] <mattym> Kyoel96, You get that issue before being able to even login to the launcher?
#612 [13:03] * yellowsheep [webchat@62-64-230-71.dynamic.dial.as9105.com] has quit. (Quit: webchat.esper.net)
#613 [13:03] <mattym> Sobol, Could be a problem with the token the launcher has saved. The instructions Mightyena will provide below will reset it all.
#614 [13:03] <mattym> ??> Sobol win/reinst
#615 [13:03] <Mightyena> Sobol: You may need to reinstall the locally installed files that Minecraft puts into place.
#616 [13:03] <Mightyena> Sobol: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#617 [13:04] <Kyoel96> mattym yes, i download minecraft again yesturday, and once i started the launcher i got that, can't log in at all
#618 [13:04] * trabatium [webchat@ip1f11fe67.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#619 [13:04] <mattym> Kyoel96, Try working through the suggestions in the Notice listed on this page https://bugs.mojang.com/browse/MCL-11112
#620 [13:05] <Sobol> Mightyena that didn't worked either
#621 [13:06] <mattym> Sobol, Are you using the official launcher?
#622 [13:07] <Sobol> yes
#623 [13:07] <mattym> ??> Sobol tools/hjt
#624 [13:07] <Mightyena> Sobol: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#625 [13:07] <Mightyena> Sobol: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#626 [13:09] <Sobol> https://paste.ubuntu.com/p/4SDDqMZSFd/
#627 [13:09] <mattym> ??> Sobol info/mcleaks
#628 [13:09] <Mightyena> Sobol: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#629 [13:09] <Mightyena> Sobol: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#630 [13:09] <mattym> ??> Sobol win/hosts/edit
#631 [13:09] <Mightyena> Sobol: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#632 [13:09] <Mightyena> Sobol: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#633 [13:09] <Pedro_Nickcr4ft> So.. couldn't any of you two answer me?
#634 [13:10] <trabatium> Hello, how long do you currently have to wait for a feedback from support because of login problems?
#635 [13:10] <mattym> ??> trabatium account/send-email/wait-time
#636 [13:10] <Mightyena> trabatium: Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: https://help.mojang.com/customer/portal/articles/359446
#637 [13:11] <mattym> Pedro_Nickcr4ft, Have you tried to contact your old email provider to get back into your email account?
#638 [13:11] <Kyoel96> mattym still dosnt work for me
#639 [13:11] <mattym> Kyoel96, What steps there did you try?
#640 [13:12] <Kyoel96> mattym Change the Channel " Release " to " Beta "
#641 [13:14] <Sobol> mattym Mightyena thanks for your help
#642 [13:14] * Billy-Bob [webchat@173-27-174-252.client.mchsi.com] has joined #minecrafthelp
#643 [13:14] <mattym> Kyoel96, Did you try the DNS change?
#644 [13:14] * Rappiece [webchat@184.75.196.178.dynamic.wline.res.cust.swisscom.ch] has joined #minecrafthelp
#645 [13:14] * Sobol [webchat@p57A5FE1E.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#646 [13:15] <Billy-Bob> https://paste.gg/p/anonymous/1da4ad096155465fa199eb3b9a5bf840
#647 [13:15] <trabatium> Mightyena thanks for information :)
#648 [13:15] <Kyoel96> mattym yes
#649 [13:15] <Kyoel96> mattym yes
#650 [13:15] * trabatium [webchat@ip1f11fe67.dynamic.kabel-deutschland.de] has left #minecrafthelp
#651 [13:16] <mattym> Kyoel96, You may require a restart after changing the DNS.
#652 [13:16] <Rappiece> Hi, When i try to log in on the official Mojang website on my PC nothing happens, no Error, the Side doesn't load, Only the Login Button Turns from green to grey, i can login on mobile but not on my pc (Minecraft currently not bought)
#653 [13:18] <Rappiece> what could i do ?
#654 [13:18] <mattym> ??> Rappiece tools/hjt
#655 [13:18] <Mightyena> Rappiece: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#656 [13:18] <Mightyena> Rappiece: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#657 [13:19] <Rappiece> https://paste.ubuntu.com/p/gKd86zK2KW/
#658 [13:19] <mattym> ??> Rappiece info/mcleaks
#659 [13:19] <Mightyena> Rappiece: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#660 [13:19] <Mightyena> Rappiece: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#661 [13:20] <mattym> ??> Rappiece win/hosts/edit
#662 [13:20] <Mightyena> Rappiece: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#663 [13:20] <Mightyena> Rappiece: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#664 [13:21] * MelkSchudGast [webchat@ip51cf959d.direct-adsl.nl] has joined #minecrafthelp
#665 [13:21] * MelkSchudGast [webchat@ip51cf959d.direct-adsl.nl] has joined #minecrafthelp
#666 [13:21] * MelkSchudGast [webchat@ip51cf959d.direct-adsl.nl] has left #minecrafthelp
#667 [13:22] <Billy-Bob> I sent my issue on a pastebin link.
#668 [13:23] <mattym> Billy-Bob, Unfortunately, based on what you said anything we could normally check for would not be at cause here. When it comes to Realms, as they are run by Mojang, there is not much we can do to troubleshoot.
#669 [13:24] * Kyoel96 [webchat@modemcable105.132-131-66.mc.videotron.ca] has quit. (Quit: webchat.esper.net)
#670 [13:25] <Rappiece> sorry I'm trying to follow you, I'm good at hardware and the worst at software.... where can i find the folder win ? ?
#671 [13:25] * Zago [webchat@89.51-174-201.customer.lyse.net] has joined #minecrafthelp
#672 [13:25] <mattym> Rappiece, Read the messages Mightyena wrote to you, not the commands I wrote.
#673 [13:25] <Zago> Is there any possibility to retrieve a lost username if I have access to both the e-mail and the password?
#674 [13:26] <mattym> Zago, Was the account ever migrated?
#675 [13:26] <Zago> No. That is what I am trying to do.
#676 [13:26] <mattym> Zago, So you do not know the ingame username?
#677 [13:26] <Zago> No, sadly
#678 [13:26] <Zago> I have a vague idea, but can not seem to get it right
#679 [13:27] <mattym> Zago, Have you checked your email for the original confirmation. That should include the username you chose.
#680 [13:27] <Billy-Bob> I already sent an email to mojang, so I guess I gotta wait. Thanks though.
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#683 [13:27] <Zago> Yea, it is weird. I cant find any older e-mails from Minecraft other than the recently reset password thing
#684 [13:28] <mattym> Zago, Then you will need to contact Mojang to recover/migrate the account.
#685 [13:28] <mattym> ??> Zago account/send-email
#686 [13:28] <Mightyena> Zago: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#687 [13:28] <Mightyena> Zago: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#688 [13:28] <Zago> Yea, I have already sent an e-mail. Just wanted to ask, because i saw how long it would take
#689 [13:28] <Zago> Prolly just buy another copy lol
#690 [13:29] * Zago [webchat@89.51-174-201.customer.lyse.net] has quit. (Client Quit)
#691 [13:32] <Rappiece> sorry for the long time i have taken, it is done... (open and renamed... where should it be saved ?
#692 [13:32] * Kyoel96 [webchat@modemcable105.132-131-66.mc.videotron.ca] has joined #minecrafthelp
#693 [13:32] <mattym> Rappiece, Nothing should be renamed, and it should be saved exactly where it is.
#694 [13:33] <Kyoel96> mattym i restarted my computer and still can't connect
#695 [13:33] <Rappiece> I opened a new Notepadfile as Administrator named it %SystemRoot%\System32\drivers\etc\hosts and i have it open right now...
#696 [13:33] <Rappiece> is that wrong ?
#697 [13:34] <mattym> Kyoel96, You may then just need to wait for them to fix it in another launcher update. You may want to add your info to the bug report from earlier. https://bugs.mojang.com/browse/MCL-11112
#698 [13:34] * dash [webchat@072-239-137-066.res.spectrum.com] has joined #minecrafthelp
#699 [13:34] <mattym> Rappiece, Read the instructions again, you did not follow them.
#700 [13:34] <Kyoel96> okay
#701 [13:35] <dash> i am sorry but my pc turned off. if anyone responded to my question could someone copy and paste the previouse responce? i think i aksed it at around five hours ago
#702 [13:35] <Rappiece> i see, sorry i have done it the right way now....
#703 [13:35] <mattym> dash, Restate your question.
#704 [13:36] <dash> here is the copy paste i saved :b i am having trouble migrating an old account and am working with the support team of getting it back, but there is a long wait till they get to my application. almost two months. mojang says they will refund a purchase if you have made more than one, but this doesn't elaborate if it can be intentional or accidental
#705 [13:36] <dash> . i was wondering if for the time being i could purchase a new account, and when i get my old one back, refund the new one and default back to the original
#706 [13:36] * cartergranto [webchat@192.236.15.47] has joined #minecrafthelp
#707 [13:36] <mattym> dash, No
#708 [13:36] <dash> i figured...
#709 [13:37] <dash> thank you anyway
#710 [13:38] <cartergranto> Hi there, For some reason I can't log into realms and it says something about Child account (I am 16) and I have migrated my account. Can this be fixed so I can play realms?
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#713 [13:38] <mattym> cartergranto, You need to get parental permission.
#714 [13:39] <cartergranto> How would I go about getting that?
#715 [13:39] <mattym> cartergranto, Does the info you got not provide the link?
#716 [13:40] <Rappiece> mattym what do i have to do now ?
#717 [13:40] <mattym> Rappiece, Read back through all of what Mightyena had written.
#718 [13:40] <cartergranto> It tells me that all my information is up to date and brings me back to the profile page
#719 [13:40] <Rappiece> i have done that
#720 [13:41] * dash [webchat@072-239-137-066.res.spectrum.com] has quit. (Quit: webchat.esper.net)
#721 [13:42] <mattym> cartergranto, Then you will need to contact Mojang.
#722 [13:42] <mattym> ??> cartergranto mojang/email
#723 [13:42] <Mightyena> cartergranto: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#724 [13:42] <Mightyena> cartergranto: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#725 [13:42] * jaton_ [webchat@117-66-142-46.pool.kielnet.net] has joined #minecrafthelp
#726 [13:42] <mattym> Rappiece, What parts did you do?
#727 [13:43] <jaton_> i just want to log in
#728 [13:43] <jaton_> so i need the security questions
#729 [13:44] <Rappiece> open the File you told me, but i don't know what i have to do now (if you told me already and i misunderstand you I'm sorry, English isn't my first language)
#730 [13:44] <jaton_> and i didnt know the questions anymore
#731 [13:44] <mattym> Rappiece, In the file, remove any lines with the word mojang in them, then save the file.
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#735 [13:48] <Rappiece> I'm Back I somehow timed out...
#736 [13:48] <nikko> Hi
#737 [13:49] <mattym> Rappiece, In the file, remove any lines with the word mojang in them, then save the file.
#738 [13:49] <nikko> Is there anyway I could change my name without waiting the 30 days?
#739 [13:49] <Rappiece> i did
#740 [13:49] <NotoriousTrip> hey, i tried to log in and play minecraft today, but for some reason it only allows me to play the demo, ive never had to encounter this issue in the past and ive tried every solution that the forums provide.
#741 [13:49] <mattym> Rappiece, Then test the login again.
#742 [13:49] <mattym> nikko, No
#743 [13:49] <mattym> NotoriousTrip, Make sure you are logging in with the correct account info.
#744 [13:49] <nikko> I was hacked and the person only changed my name and skin
#745 [13:49] <mattym> nikko, Still need to wait.
#746 [13:49] <nikko> Is there anything I can do besides change my password
#747 [13:50] <nikko> Ok
#748 [13:50] <Rappiece> i haven't deleted that one software you told me... i forgot the name... do you remember it (sorry)
#749 [13:50] <mattym> nikko, Change your password, and any other place you used the same email and password combo.
#750 [13:50] <NotoriousTrip> @mattym i am, but it only says play demo
#751 [13:50] <mattym> Rappiece, It should be fine.
#752 [13:50] <Rappiece> ok
#753 [13:50] * nikko [webchat@107-131-13-177.lightspeed.irvnca.sbcglobal.net] has quit. (Client Quit)
#754 [13:51] <mattym> NotoriousTrip, If you log in at account.mojang.com/me what does it show on the page.
#755 [13:51] <Rappiece> thank you very much mattym it works now...
#756 [13:51] <NotoriousTrip> mattym redeem gift codes or prepaid card
#757 [13:52] * l [webchat@47-186-104-109.dlls.tx.frontiernet.net] has joined #minecrafthelp
#758 [13:52] <mattym> NotoriousTrip, Then that is not an account with the game linked to it.
#759 [13:52] <l> how do you add friends
#760 [13:52] <NotoriousTrip> i was until today, i was playing yesterday
#761 [13:53] <mattym> NotoriousTrip, Are you sure you are using the correct account?
#762 [13:54] <l> how do you add friends
#763 [13:54] <mattym> l, What do you mean?
#764 [13:54] <NotoriousTrip> i am, i only have one account, i have emails of password changes recently and even screenshots ingame, but for some reason when i log in, not even my username appears, i am reffered to as "player"
#765 [13:55] * Rappiece [webchat@184.75.196.178.dynamic.wline.res.cust.swisscom.ch] has quit. (Quit: webchat.esper.net)
#766 [13:55] <l> you add friends to play multiplayer
#767 [13:55] <jaton_> I need Help!!
#768 [13:56] <mattym> l, What version of the game are you using?
#769 [13:56] <l> um java
#770 [13:56] <mattym> l, Java Edition does not have a friends system.
#771 [13:56] <mattym> ??> jaton_ account/send-email
#772 [13:56] <Mightyena> jaton_: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#773 [13:56] <Mightyena> jaton_: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#774 [13:56] <l> oh ok
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#776 [13:57] * getgame [webchat@ip1f13a665.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#777 [13:59] <NotoriousTrip> mattym is there anything i can do?
#778 [14:00] <getgame> Hello, i bought a Minecraft acc from a friend a long time ago. I havent played in a long time an tryed to download mc but i dont have the email nore dose my friend.
#779 [14:01] <mattym> NotoriousTrip, If there is no other possible account you will need to contact Mojang.
#780 [14:01] <mattym> ??> NotoriousTrip account/send-email
#781 [14:01] <Mightyena> NotoriousTrip: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#782 [14:01] <Mightyena> NotoriousTrip: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#783 [14:01] <NotoriousTrip> thanks, ill try that
#784 [14:02] <mattym> getgame, Your friend will need to recover their account.
#785 [14:02] <jaton_> nice help
#786 [14:02] <jaton_> thanks for nothing!
#787 [14:05] <getgame> he dosent know his email. He got the account in the very early days of minecraft.
#788 [14:05] <mattym> getgame, Either way, there is nothing you can do as it's not your account.
#789 [14:06] <getgame> i bought it from him
#790 [14:07] * NotoriousTrip [webchat@12.141.0.148.d.dyn.claro.net.do] has quit. (Quit: webchat.esper.net)
#791 [14:08] <mattym> getgame, Accounts are not transferrable.
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#793 [14:09] * Jetlag [webchat@ip-31-205-43-52.ask4internet.com] has joined #minecrafthelp
#794 [14:09] <Robin> Hey so my minecraft crashes anytime I try to play a version above 1.7.10
#795 [14:10] <Robin> I have 4GB of ram and have allocated 2 gb
#796 [14:10] <Robin> it lets me into the world then crashes
#797 [14:10] <mattym> ??> Robin launcger/log
#798 [14:10] * xjakeehx [webchat@host-64-39-86-165.beeline-online.net] has joined #minecrafthelp
#799 [14:10] <mattym> ??> Robing launcher/log
#800 [14:10] <Mightyena> Robing: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#801 [14:10] <Robin> gimme a sec
#802 [14:11] <Robin> kinda just helping a friend out
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#805 [14:11] <xjakeehx> does anyone happen to know why i can login? i just bought java edition and it just says inccorect username or password
#806 [14:12] <mattym> xjakeehx, Did you use the demo before making the purchase?
#807 [14:12] <xjakeehx> nope
#808 [14:13] <xjakeehx> its really odd i just bought it today and i cant sign in at all on minecraft.net either
#809 [14:13] <Jetlag> I am a really old player wants to update and access my mine craft account. I have no access to my old email (I do remember it). The only things I have accessible are my old username and my old email(the access issue does not help password recovery).
#810 [14:14] <mattym> Jetlag, Have you tried to regain access to the old email account?
#811 [14:14] <mattym> xjakeehx, What does it say when you try on the website?
#812 [14:14] * Packy [webchat@195-38-111-255.pool.digikabel.hu] has joined #minecrafthelp
#813 [14:15] <xjakeehx> +mattym it doesnt say anything it just doesnt load the next page or anything. its almost like the login button wont work
#814 [14:15] <mattym> ??> xjakeehx info/mcleaks
#815 [14:15] <Mightyena> xjakeehx: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#816 [14:15] <Mightyena> xjakeehx: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#817 [14:15] <mattym> ??> xjakeehx win/hosts/edit
#818 [14:15] <Mightyena> xjakeehx: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#819 [14:15] <Mightyena> xjakeehx: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#820 [14:16] * Charles [webchat@c-24-91-254-96.hsd1.ma.comcast.net] has joined #minecrafthelp
#821 [14:16] <Packy> Hello! I have problem with my minecraft. I got the windows 10 edition but i didn't know that i can't log into any of my friends original minecraft servers with that and i'd like to change it to a java edition
#822 [14:16] <Jetlag> It was a paid email (connected to my cellular service) but I change a couple years ago services so I cannot access it.
#823 [14:17] <mattym> Jetlag, Ok, then your only option will be to contact Mojang support.
#824 [14:17] <mattym> ??> Jetlag account/send-emai
#825 [14:17] <mattym> ??> Jetlag account/send-email
#826 [14:17] <Mightyena> Jetlag: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#827 [14:17] <Mightyena> Jetlag: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#828 [14:17] <mattym> Packy, Then buy the Java Edition
#829 [14:17] <Jetlag> ok thanks!!!
#830 [14:17] * Jetlag [webchat@ip-31-205-43-52.ask4internet.com] has quit. (Quit: webchat.esper.net)
#831 [14:18] <Packy> okay, if there is nothing i can do about it i think i'll just leave the other one there...
#832 [14:18] * Lord_of_Life_ [~Lord@77.28.170.6] has joined #minecrafthelp
#833 [14:18] <Packy> bye
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#836 [14:20] <Charles> Hello, I am having trouble logging in to my Minecraft account. I tried to change the password and then migrate the account to a Mojang (as it suggested) but it kept saying wrong username or password. Not sure what to do. I also don't know the transaction ID
#837 [14:20] * Lord_of_Life [~Lord@46.217.156.170] has quit. (Ping timeout: 198 seconds)
#838 [14:21] <mattym> Charles, Then you will need to contact Mojang without it and see what they offer.
#839 [14:21] <lance> I purchased minecraft pocket edition a couple of months ago and now I want to purchase minecraft java edition. My problem is that while purchasing, it said I needed to make a minecraft profile. Would I have to make a new profile OR would I be able to use the same one I made for pocket edition?
#840 [14:21] <Charles> Ok will do, is there a number I can call?
#841 [14:22] <mattym> Charles, No
#842 [14:22] <Charles> ok thanks
#843 [14:22] <mattym> lance, You need to make a new one, they do not use the same login/account system.
#844 [14:22] <lance> oh ok, thanks
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#846 [14:27] <xjakeehx> Thank you +mattym
#847 [14:27] <xjakeehx> you fixed it
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#856 [14:38] * bubba [webchat@d173-238-114-218.home4.cgocable.net] has joined #minecrafthelp
#857 [14:39] <Elly> Hello?
#858 [14:39] <bubba> hi
#859 [14:39] * Elly [webchat@IP-212232085027.dynamic.medianet-world.de] has quit. (Client Quit)
#860 [14:40] <bubba> soooo i made my minecraft account back when iw as super young and i forget the email isued for said account i know my password and username i just dont know the email i used,
#861 [14:40] * Elly [webchat@IP-212232085027.dynamic.medianet-world.de] has joined #minecrafthelp
#862 [14:40] <Elly> I have problme when playing with my friend who plays on the xbox one and I on the pc
#863 [14:40] <bubba> im trying to log into realms to play with my buddies but i cant join
#864 [14:41] <bubba> elly tbh your best off youtubing hwo to fix that one
#865 [14:42] * Elly [webchat@IP-212232085027.dynamic.medianet-world.de] has quit. (Client Quit)
#866 [14:42] * Elly [webchat@IP-212232085027.dynamic.medianet-world.de] has joined #minecrafthelp
#867 [14:43] <Elly> I've been looking for it, but nothing helped, also playing in the LAN
#868 [14:43] <bubba> well in the LAN you need to be hooked onto the same wifi network
#869 [14:43] <Elly> Yes, we are in the same room xD
#870 [14:44] * Elly [webchat@IP-212232085027.dynamic.medianet-world.de] has quit. (Client Quit)
#871 [14:45] <bubba> i dont think they can cross platform them
#872 [14:45] * Elly [webchat@IP-212232085027.dynamic.medianet-world.de] has joined #minecrafthelp
#873 [14:45] <Elly> but there it says, no connection could be made
#874 [14:46] <bubba> no idea then man
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#877 [14:54] * hi [webchat@d-184-164-190-30.fl.cpe.atlanticbb.net] has joined #minecrafthelp
#878 [14:54] <hi> code that is supposed to be provided to me
#879 [14:54] <hi> for free
#880 [14:54] <hi> but it doesnt come up
#881 [14:55] * hi [webchat@d-184-164-190-30.fl.cpe.atlanticbb.net] has quit. (Client Quit)
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#883 [15:02] * Baffis88 [webchat@c83-248-148-211.bredband.comhem.se] has joined #minecrafthelp
#884 [15:02] <Baffis88> hello
#885 [15:03] <Baffis88> #minecrafthelp i have trouble with my security qeustions
#886 [15:03] * Mine_Craft [webchat@cpe-24-31-138-112.maine.res.rr.com] has joined #minecrafthelp
#887 [15:04] <Baffis88> Hello
#888 [15:04] <SilverNancy> Hi! I have a problem when my game just goesn't start. When I press Play it crashes and the error is "193: 1% is not a valid Win32 application". What should I do:(
#889 [15:04] <Mine_Craft> Hi, Im trying to update my old account and it wont let me, its saying my Email is wrong when it should be right
#890 [15:04] * Ian [webchat@ip565d0809.direct-adsl.nl] has joined #minecrafthelp
#891 [15:05] <Ian> can you help me?
#892 [15:05] * Baffis88 [webchat@c83-248-148-211.bredband.comhem.se] has quit. (Client Quit)
#893 [15:05] <Ian> hello?
#894 [15:05] <Ian> hello?
#895 [15:06] * Ian [webchat@ip565d0809.direct-adsl.nl] has left #minecrafthelp
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#899 [15:06] <DekuFoxe> Hey, im having an issue with Host Exception errors on my realm?
#900 [15:06] <Ian> I have an unexpected issue every time i want to start minecraft
#901 [15:07] <TTV_EXYNIFTY> hi, i am having problems with security questions
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#910 [15:14] <DekuFoxe> Heya, im having issues with host exception errors.
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#913 [15:20] <madagaspar> i need help login in on my pc but i can login through my pc
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#915 [15:24] <owen> hello
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#917 [15:24] <orville1000> hello?
#918 [15:24] <madagaspar> theres no one onhelping
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#920 [15:24] <Pahstell> I know im so annoyed
#921 [15:25] <madagaspar> rip
#922 [15:25] <orville1000> ik i coudnt play mc in 4 days now.,...
#923 [15:25] <owen> I am atemting to get on to a server but my game is to far updated that it wont let me play
#924 [15:25] <Asr> I am trying to host on raspberry pi but and port forward it but it isn’t working
#925 [15:25] <orville1000> i just cant play minecraft
#926 [15:25] <Pahstell> Yikes im just too stupid to figure my problem out
#927 [15:25] <madagaspar> i cant login
#928 [15:25] <orville1000> i cant connect to minecraft launcher and sometiemes i cant log in. I dont know if this has anything to do with it https://imgur.com/a/hBiQDqO and https://imgur.com/a/WehYRyn and i am just trying to play on a java server.
#929 [15:25] <orville1000> thats my problem
#930 [15:25] <owen> i just got it on pc
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#932 [15:26] <owen> i play xbox
#933 [15:26] <Pahstell> Mine is whenever i move my mouse instead of just turning my screen continues drifting
#934 [15:26] <orville1000> The only mc i can play is minecraft windows 10 edition
#935 [15:26] <madagaspar> shit
#936 [15:26] <Absol> madagaspar: Please keep it civil
#937 [15:26] <Pahstell> if you know what i mean
#938 [15:26] * madagaspar [webchat@162-199-221-104.lightspeed.miamfl.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#939 [15:26] <orville1000> I think Absol is a robot
#940 [15:26] <Pahstell> Yeah
#941 [15:26] <owen> probly
#942 [15:27] <orville1000> i have been waiting here for like...
#943 [15:27] * Madagaspar [webchat@162-199-221-104.lightspeed.miamfl.sbcglobal.net] has joined #minecrafthelp
#944 [15:27] <orville1000> 4 and a half hours
#945 [15:27] <Madagaspar> aw shi here we go again
#946 [15:27] <owen> hes gone
#947 [15:27] <orville1000> patience is not my type of game
#948 [15:28] <owen> i cant bare it
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#951 [15:28] <owen> what do you calla chicken looking at alettace
#952 [15:28] <orville1000> uh
#953 [15:28] <orville1000> idk but what is your minecraft problem?
#954 [15:28] <Pahstell> Im so triggered
#955 [15:29] <owen> it wont let me on servers becaue my game is too far updatred
#956 [15:29] <orville1000> Well you dould use a older version
#957 [15:29] <owen> how
#958 [15:29] <orville1000> Uh
#959 [15:29] <owen> do i do it
#960 [15:30] <owen> i just got it today
#961 [15:30] <orville1000> https://help.mojang.com/customer/portal/articles/1475923-changing-game-versions
#962 [15:31] <Pahstell> My problem is whenever i move my mouse my screen keeps drifting and im to dumb to fix it lmao
#963 [15:31] <orville1000> what do u mean by drifting
#964 [15:31] <Pahstell> Like when you move your move your screen turns but when you stop your character stops as well but
#965 [15:32] <Pahstell> Mine keeps turning for a second like when you roll a ball and it slowly comes to a stop
#966 [15:32] <Pahstell> Thats the best way I can explain it
#967 [15:32] <orville1000> yeah idk how to fix that
#968 [15:32] <Pahstell> damn
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#971 [15:34] <Fwen> Hi, I've been trying to connect to my friend's private server, but whenever I do so I will connect for a minute then it'll kick me and say "Internal Exception: java.io.IOException: An existing connection was forcibly closed by the remote host."
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#973 [15:34] <Fwen> This only happens on my desktop, and my laptop's fine
#974 [15:35] <Fwen> I've tried all the solutions that I can google, the ones that tell me to click on the private boxes for the Java(TM) things on windows firewall
#975 [15:36] <Chainu> I can not get my password reset link by resetting my Kraft account password too much. Could you give me a solution?
#976 [15:36] * Joker [webchat@177-84-238-5.infortek.net.br] has joined #minecrafthelp
#977 [15:37] <Chainu> Absol I can not get my password reset link by resetting my Kraft account password too much. Could you give me a solution?
#978 [15:37] <Joker> minha tela de login no minecraft.net trava e e nunca loga na conta alguem sabe como resolver?
#979 [15:37] <Joker> my login screen in minecraft.net hangs and never logs in the account anyone knows how to solve?
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#983 [15:39] <cartergranto> hey Im having difficulties because my account still has parental controls for some reason (I am 16). How can I remove parental controls?
#984 [15:40] <helpmeplease> The problem I have is that I can't purchase Minecraft (Java edition) even though my brother was able to buy it. I have tried multiple accounts, VISA cards, browsers and devices but nothing has worked. When I try to buy Minecraft (Java edition) it shows me that an error occurred while placing the order, please verify credit card info and try again.
#985 [15:40] <helpmeplease> I've checked my credit card info multiple times and it has always been correct but it still hasn't worked. Also I'm from Finland so can that have something to do with it?
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#993 [15:45] <cartergranto> is there even any helpers on right now?
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#996 [16:00] <Chainu> I can not get my password reset link by resetting my Kraft account password too much. Could you give me a solution?
#997 [16:00] <Chainu> Absol I can not get my password reset link by resetting my Kraft account password too much. Could you give me a solution?
#998 [16:01] <Chainu> Please help me
#999 [16:02] * Fwen [webchat@host-128-227-142-127.xlate.ufl.edu] has quit. (Quit: webchat.esper.net)
#1000 [16:02] <Chainu> Everyone please help me
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#1002 [16:03] <Chainu> I can not get my password reset link by resetting my Kraft account password too much. Could you give me a solution?
#1003 [16:03] <Strizerz> My Minecraft won't launch
#1004 [16:04] <Chainu> Give reset password link
#1005 [16:04] <Chainu> Rrrr
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#1009 [16:12] <Ohmygodkimchi> #minecrafthelp I can not get my password reset link by resetting my Kraft account password too much. Could you give me a solution?
#1010 [16:14] <Ohmygodkimchi> #minecrafthelp
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#1013 [16:18] <Ohmygodkimchi> #minecrafthelp Minecraft Reset Password I can not find the link to request Can you give me a solution?
#1014 [16:19] <FreshPrinceJah> Hey, I need help with my minecraft. A few days ago I bought a month of minecraft realm. I had fun playing. But it keeps kicking me from the server for a java io exception. Its unplayable. How can I fix this. I tried: logging out and in of minecraft, backing up the world replacing it on another world slot. I put the ports in my firewall. Turned my f
#1015 [16:19] <FreshPrinceJah> irewall off, Have no mods or resource packs. Please help.
#1016 [16:20] <FreshPrinceJah> I really dont like this java io exception error can someone help me?
#1017 [16:23] <Ohmygodkimchi> #minecrafthelp YES
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#1019 [16:24] <Ohmygodkimchi> YES
#1020 [16:24] <Ohmygodkimchi> NO
#1021 [16:24] * javier93av [webchat@145.red-88-20-179.staticip.rima-tde.net] has quit. (Client Quit)
#1022 [16:24] <FreshPrinceJah> Ohmygodkimchi do you think we will get any help?
#1023 [16:28] <Ohmygodkimchi> Yes
#1024 [16:28] <Ohmygodkimchi> FreshPrinceJah
#1025 [16:30] * Fahkroz [webchat@83-233-127-111.cust.bredband2.com] has joined #minecrafthelp
#1026 [16:30] <Ohmygodkimchi> Minecraft Reset Password I can not find the link to request Can you give me a solution?
#1027 [16:31] <Fahkroz> Hello. today i accidentally changed my minecraft name
#1028 [16:32] <Fahkroz> I was looking thru what names that were not taken and i accidentally clicked enter on my keyboard and it changed my name without any warnings at all
#1029 [16:32] <Ohmygodkimchi> Minecraft Reset Password I can not find the link to request Can you give me a solution?
#1030 [16:33] <Fahkroz> Hello. today i accidentally changed my minecraft name. I was looking thru what names that were not taken and i accidentally clicked enter on my keyboard and it changed my name without any warnings at all
#1031 [16:33] <Ohmygodkimchi> Minecraft Reset Password I can not find the link to request Can you give me a solution?
#1032 [16:33] <Fahkroz> ?
#1033 [16:33] <Ohmygodkimchi> Minecraft reset password link
#1034 [16:34] <Fahkroz> where can i find that
#1035 [16:34] <Ohmygodkimchi> Don't come to me
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#1037 [16:34] <Ohmygodkimchi> Naver
#1038 [16:34] <Fahkroz> ?
#1039 [16:34] <Fahkroz> ?
#1040 [16:34] * Fahkroz [webchat@83-233-127-111.cust.bredband2.com] has left #minecrafthelp
#1041 [16:34] <Ohmygodkimchi> Korea naver
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#1045 [16:42] <sqlars> I had a server from the downloads page and accidentally deleted the folder with all of the files in it so I went to redownload the server file and now it won't let me launch the server in terminal because it says the port can't be bound because it's already in use
#1046 [16:42] * DekuFoxe [webchat@c-24-19-166-217.hsd1.wa.comcast.net] has joined #minecrafthelp
#1047 [16:43] <DekuFoxe> is there anyone to help lol
#1048 [16:43] <DekuFoxe> or nah
#1049 [16:43] <sqlars> ion think so
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#1051 [16:46] <Ohmygodkimchi> Minecraft Reset Password I can not find the link to request Can you give me a solution?
#1052 [16:47] <Ohmygodkimchi> Mojang
#1053 [16:48] * Dr_Awesimo [webchat@cpe-110-150-69-194.nb08.nsw.asp.telstra.net] has joined #minecrafthelp
#1054 [16:49] <Ohmygodkimchi> Minecraft Reset Password I can not find the link to request Can you give me a solution?
#1055 [16:49] <Ohmygodkimchi> Please
#1056 [16:52] <Dr_Awesimo> Hi, I have opened a ticket about being unable to migrate my Mojang account as it has already been done by someone else. I did this on the 30th of April and have been following the "When will I hear back?" counter and it is now up to the 21st of May. Is it possible to know the current status of my ticket? my case number is #2697075.
#1057 [16:53] <Lord_Ralex> A reply was sent to you on the 11th. Check your emails for it.
#1058 [16:55] <Dr_Awesimo> Would it be from help2@mojang.com?
#1059 [16:55] <Lord_Ralex> It'd be under something like that I'd think
#1060 [16:55] <Ohmygodkimchi> Lord_Ralex
#1061 [16:55] <Ohmygodkimchi> Minecraft Reset Password I can not find the link to request Can you give me a solution?
#1062 [16:56] <Ohmygodkimchi> Can you help me
#1063 [16:57] <Dr_Awesimo> I can't see the email for it in my main inbox or my spam folder
#1064 [16:57] * Ohmygodkimchi [webchat@117.111.5.238] has quit. (Quit: webchat.esper.net)
#1065 [16:58] <Lord_Ralex> Dr_Awesimo, look for any from Mojang then or on that date specifically
#1066 [17:00] <Dr_Awesimo> Searching for "Mojang" shows me the confirmation email for opening the ticket and I can't find anything on 11th
#1067 [17:06] * Bigrat04_ [webchat@S01069050ca2f1323.va.shawcable.net] has joined #minecrafthelp
#1068 [17:06] <DekuFoxe> Hey im having issues with the javaIo.Exception error on my realm???
#1069 [17:07] <DekuFoxe> this has been happening forever and its getting on my nerves lol
#1070 [17:09] <Bigrat04_> Hi I’m just wondering that if I already have an account on pocket edition can I play the account pc? I’m just wondering because if bought stuff from marketplace and I want to have it on my desktop
#1071 [17:09] * Bartieboy557 [webchat@static.kpn.net] has joined #minecrafthelp
#1072 [17:10] <Bartieboy557> Hello
#1073 [17:10] <Galaxy_2Alex> Bartieboy557, Hello
#1074 [17:10] <Galaxy_2Alex> DekuFoxe, What is the exact error message?
#1075 [17:10] <Bartieboy557> i have a question i forgot my password of my minecraft account Can you take a look
#1076 [17:11] <Galaxy_2Alex> Bartieboy557, https://help.mojang.com/customer/en/portal/articles/329524-change-or-forgot-password?b_id=5408
#1077 [17:11] <Bartieboy557> i forgot my gmail account too
#1078 [17:11] <Galaxy_2Alex> Bigrat04_, As far as I am aware, the purchases are linked to your Microsoft Account - so if you have purchased something for the Pocket Edition, it should also show up on the Windows 10 Edition of the game.
#1079 [17:12] <Bartieboy557> its so bad
#1080 [17:12] <Galaxy_2Alex> Bartieboy557, Have you already submitted an account support request to Mojang?
#1081 [17:12] <Bartieboy557> i can not login to my mojang account is blocked i cant watch the email
#1082 [17:13] <Bigrat04_> Galaxy_2Alex thank you
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#1084 [17:13] <DekuFoxe> Galaxy_2Alex Internal Exception: java.io.IOException: An Existing connection was forcibly closed by the remote host
#1085 [17:13] <Galaxy_2Alex> benhunter09, Contact Mojang with your transaction ID. Mightyena will give you the information you need for that.
#1086 [17:13] <Galaxy_2Alex> my bad
#1087 [17:13] * FGJ [webchat@c-67-180-160-46.hsd1.ca.comcast.net] has joined #minecrafthelp
#1088 [17:13] <Galaxy_2Alex> Bartieboy557, Contact Mojang with your transaction ID. Mightyena will give you the information you need for that.
#1089 [17:13] <Galaxy_2Alex> ??> Bartieboy557 account/trans-id
#1090 [17:13] <Mightyena> Bartieboy557: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#1091 [17:14] <Galaxy_2Alex> ??> Bartieboy557 account/send-email
#1092 [17:14] <Mightyena> Bartieboy557: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1093 [17:14] <Mightyena> Bartieboy557: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1094 [17:14] <Galaxy_2Alex> DekuFoxe, How long has this been an issue?
#1095 [17:14] <DekuFoxe> Galaxy_2Alex i wanna say about two weeks maybe? it first started happening when i used Server.pro, and when i renewed my realm, the issue became worse
#1096 [17:15] <Galaxy_2Alex> DekuFoxe, Does it also happen to other people using that Realm?
#1097 [17:15] <DekuFoxe> Galaxy_2Alex No, just me
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#1100 [17:17] <Galaxy_2Alex> ??> DekuFoxe tools/hjt
#1101 [17:17] <Mightyena> DekuFoxe: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1102 [17:17] <Mightyena> DekuFoxe: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1103 [17:18] <Braedyn> hey so im at my grandparents for a little bit and I am trying to log into my Minecraft account on a new computer. I know the account details, but not the security questions. I have browsed the faq questions for about an hour and every solution involves logging in and typing in the security questions.
#1104 [17:18] <Braedyn> do you know if there is a fix?
#1105 [17:18] <FGJ> In version 1.14.3 I can't trade with villager. I had enough resources to trade, but it wouldn't let me. The trading menu flashed and took me back to the first person view. It was very frustrating.
#1106 [17:18] <DekuFoxe> Mightyena https://paste.ubuntu.com/p/F6V6CF26PZ/
#1107 [17:18] <DekuFoxe> Mightyena And i have uninstalled hamachi btw
#1108 [17:19] <Galaxy_2Alex> Braedyn, https://help.mojang.com/customer/portal/articles/2598286-resetting-security-questions
#1109 [17:19] <Galaxy_2Alex> FGJ, There are still issues with villagers unfortunately.
#1110 [17:20] <FGJ> So you have heard of this glitch? I traded paper with the villager before but after I slept he wouldn't let me trade
#1111 [17:20] <Braedyn> I also do not have access to the email because the accounts password was switched
#1112 [17:21] <Galaxy_2Alex> FGJ, There are currently 625 issues open on the bug tracker relating to villagers :P
#1113 [17:21] <Galaxy_2Alex> FGJ, Haven't heard of your specific issue, but it's probably somewhere
#1114 [17:21] <Galaxy_2Alex> DekuFoxe, 1) Hamachi is still installed.
#1115 [17:22] <DekuFoxe> Galaxy_2Alex No no, i uninstalled it
#1116 [17:22] <DekuFoxe> that log was from yesterday
#1117 [17:22] <FGJ> Ok, thank you. Is there something I can do to get around it? If not, no worries
#1118 [17:22] <Galaxy_2Alex> DekuFoxe, Try restarting your PC and your router.
#1119 [17:22] <DekuFoxe> Galaxy_2Alex Done those too, even flushed my dns multiple times
#1120 [17:23] * _ESCcrew5_ [webchat@99-37-8-235.lightspeed.gylkil.sbcglobal.net] has joined #minecrafthelp
#1121 [17:23] <Galaxy_2Alex> DekuFoxe, Tried fiddling with the Firewall?
#1122 [17:23] <Galaxy_2Alex> FGJ, I don't think so.
#1123 [17:23] <DekuFoxe> Galaxy_2Alex Yup
#1124 [17:23] <Galaxy_2Alex> Braedyn, Have you already submitted an account support request to Mojang?
#1125 [17:23] * _ESCcrew5_ [webchat@99-37-8-235.lightspeed.gylkil.sbcglobal.net] has quit. (Client Quit)
#1126 [17:24] <Galaxy_2Alex> DekuFoxe, Does this happen on all servers or just select ones?
#1127 [17:25] <DekuFoxe> Galaxy_2Alex It's been affecting me only on realms,
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#1130 [17:27] <Maaan> I need help link my old mincraft account to my Mojang Account
#1131 [17:27] <Galaxy_2Alex> Maaan, Have you already submitted an account support request to Mojang?
#1132 [17:27] <Maaan> yes
#1133 [17:27] <Galaxy_2Alex> Maaan, Please wait for them to answer. Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: https://help.mojang.com/customer/portal/articles/359446
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#1135 [17:31] * Dr_Awesimo [webchat@cpe-110-150-69-194.nb08.nsw.asp.telstra.net] has quit. (Quit: webchat.esper.net)
#1136 [17:31] <DekuFoxe> anyone know how to fix the host exception error?
#1137 [17:32] <Galaxy_2Alex> DekuFoxe, This error usually means that the connection between the server and you gets interrupted as soon as it gets established.
#1138 [17:33] <Galaxy_2Alex> DekuFoxe, This could be caused by Malware, bad Antivirus programs, a faulty router or, most likely, issues caused by your Internet Service Provider.
#1139 [17:33] * Dr_Awesimo [webchat@cpe-110-150-69-194.nb08.nsw.asp.telstra.net] has joined #minecrafthelp
#1140 [17:33] <DekuFoxe> Galaxy_2Alex ah, damn
#1141 [17:34] <Dr_Awesimo> Lord_Ralex, My chat timed out was there anything further about the missing email?
#1142 [17:36] * Wujuul [webchat@c-75-69-210-198.hsd1.ma.comcast.net] has joined #minecrafthelp
#1143 [17:37] <Galaxy_2Alex> Dr_Awesimo, Did you receive an email right after you sent in the original support request?
#1144 [17:37] <Dr_Awesimo> yes
#1145 [17:37] <Galaxy_2Alex> Dr_Awesimo, That is very weird, are you using Outlook?
#1146 [17:38] <Dr_Awesimo> yeah
#1147 [17:39] <Wujuul> hello i am having trouble logging into my minecraft account
#1148 [17:39] <Galaxy_2Alex> Dr_Awesimo, Outlook tends to not show emails sometimes for some reason.
#1149 [17:39] <Galaxy_2Alex> Wujuul, What trouble?
#1150 [17:39] <Wujuul> so a friend of mine made an account for me and bought me minecraft java edition
#1151 [17:39] <Wujuul> and he is able to login to the account but i'm not
#1152 [17:39] <Dr_Awesimo> Hmm that is pretty weird what can I do about that?
#1153 [17:40] <Wujuul> and an error message never pops up on the website but on the minecraft launcher a message saying incorrect username or password pops up
#1154 [17:41] <Galaxy_2Alex> Wujuul, ah, you used McLeaks or McAuthenticator in the past, haven't you?
#1155 [17:41] <Wujuul> yeah
#1156 [17:41] <Galaxy_2Alex> this works so much better
#1157 [17:41] <Galaxy_2Alex> Wujuul, Wall of text incoming, please read ALL of it.
#1158 [17:41] <Wujuul> ok
#1159 [17:41] <Galaxy_2Alex> Wujuul, McLeaks and similar tools are known to steal people's account details - they reroute all the data you type into the launcher onto a completely different server that is not Mojang's. There are certain steps you will have to take in order to fix your problem, and your personal data.
#1160 [17:41] <Galaxy_2Alex> Wujuul, First, delete the program if you still have it, it's probably in your Downloads folder. Next, you will need to edit your Host file.
#1161 [17:41] <Galaxy_2Alex> Wujuul, To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator. Press File, then Open.
#1162 [17:42] <Galaxy_2Alex> Wujuul, Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open". Once the window is open, delete the lines containing "mojang.com" (the whole line, probably everything that is in the text file), and save that file.
#1163 [17:42] <Galaxy_2Alex> Wujuul, Next, change your Minecraft password as soon as possible. If you have also used that exact same password elsewhere, change those passwords as well. After all that, you game should allow you to log in again.
#1164 [17:42] <Galaxy_2Alex> Wujuul, If you have intentionally used the program, please be aware that using it can get your account permanently suspended. If you ever need an alternate account, you can always buy a new license on https://minecraft.net/
#1165 [17:42] * DekuFoxe [webchat@c-24-19-166-217.hsd1.wa.comcast.net] has quit. (Quit: webchat.esper.net)
#1166 [17:46] <Galaxy_2Alex> Dr_Awesimo, I'm having that issue myself, don't know a solution unfortunately.
#1167 [17:46] <Dr_Awesimo> Galaxy_2Alex do you mean like the Focussed/Other Tabs at the top of outlook?
#1168 [17:47] <Galaxy_2Alex> Dr_Awesimo, No, I personally find that the search function just completely ignores emails
#1169 [17:48] <Dr_Awesimo> Right well if sort my inbox by date I can go down to the 11th and the email isn't there either
#1170 [17:49] <Galaxy_2Alex> Dr_Awesimo, And you are sure the confirmation email was received on the 30th of April, not May?
#1171 [17:49] * Faelzera [webchat@ded227-224.bbctech.psi.br] has joined #minecrafthelp
#1172 [17:49] * Faelzera [webchat@ded227-224.bbctech.psi.br] has quit. (Client Quit)
#1173 [17:49] <Dr_Awesimo> yeah the email says 30th of April
#1174 [17:49] * Connor [webchat@c-174-56-136-155.hsd1.sc.comcast.net] has joined #minecrafthelp
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#1176 [17:50] <Dr_Awesimo> Lord_Ralex said before that an email had been sent on the 11th
#1177 [17:50] <Galaxy_2Alex> Dr_Awesimo, Alright, unfortunately, there is nothing else I can do, however, I already saw that a colleague has tried to raise it with Mojang to see what happened exactky.
#1178 [17:50] <Dr_Awesimo> Is it possible to get them to send it to a different email?
#1179 [17:51] <Galaxy_2Alex> Dr_Awesimo, Just in case, could you please PM me an alternative email address to give to them just in case they can't send it to the current one for some reason.
#1180 [17:51] <Galaxy_2Alex> ah, same logic there :P
#1181 [17:51] <Dr_Awesimo> I like your thinking haha
#1182 [17:52] <Dr_Awesimo> right how do I PM you
#1183 [17:52] <Galaxy_2Alex> Dr_Awesimo, /msg Galaxy_2Alex message
#1184 [17:52] * Needhelp [webchat@80dd6e.lockharding.com] has joined #minecrafthelp
#1185 [17:52] <Needhelp> Hello
#1186 [17:53] <Dr_Awesimo> Did that work?
#1187 [17:53] <Galaxy_2Alex> Dr_Awesimo, Yes. Already forwarded it to them.
#1188 [17:54] <Dr_Awesimo> sweet thank you very much! any idea how long that'll take?
#1189 [17:54] <Galaxy_2Alex> Dr_Awesimo, I'm not sure
#1190 [17:55] <Needhelp> Yesertday my minecraft worked fine and today after i downloaded NortonAntiVirus I cant log into my account on the app or onsite
#1191 [17:56] <Dr_Awesimo> no worries thanks anyway!
#1192 [17:56] <Galaxy_2Alex> Needhelp, Norton is not considered as an Antivirus program by us.
#1193 [17:56] <Galaxy_2Alex> Needhelp, Please remove it, then try to play the game again.
#1194 [17:56] * Dr_Awesimo [webchat@cpe-110-150-69-194.nb08.nsw.asp.telstra.net] has quit. (Quit: webchat.esper.net)
#1195 [17:56] <Galaxy_2Alex> ??> Needhelp av/norton/uninstall
#1196 [17:56] <Mightyena> Needhelp: To completely uninstall Norton Internet Security, use this tool: https://liveupdate.symantecliveupdate.com/upgrade/RnR/NRnR.exe
#1197 [17:57] <Needhelp> I just paid for it and I need antivirus software is there anything else i can try
#1198 [17:57] <Galaxy_2Alex> Needhelp, Norton is not considered to be compatible with Minecraft, sorry.
#1199 [17:58] <Needhelp> Ok i will try it and if this doesnt work i will come back for help
#1200 [17:58] * Needhelp [webchat@80dd6e.lockharding.com] has quit. (Quit: webchat.esper.net)
#1201 [17:59] * DarkNoddy [~mordi@ti0020a400-2810.bb.online.no] has quit. ()
#1202 [18:04] <Wujuul> @Galaxy_2Alex i did everything you told me to do and nothing has changed
#1203 [18:05] <Wujuul> does that mean my account is permanently suspended?
#1204 [18:07] <Wujuul> my friend that bought me the account can login perfectly fine but nothing has changed for me
#1205 [18:07] <Wujuul> that bought minecraft for me*
#1206 [18:07] * assassingirl91 [webchat@035-136-102-250.dhcp.bhn.net] has joined #minecrafthelp
#1207 [18:07] <mattym> Wujuul, Go through the steps again, to make sure all the changes didn't revert
#1208 [18:08] <assassingirl91> hi
#1209 [18:08] <Wujuul> ok
#1210 [18:08] <assassingirl91> ok i deleted my world on accident
#1211 [18:09] <assassingirl91> is there any way i can get it back?
#1212 [18:09] <mattym> assassingirl91, See if you can restart it from the recycle-bin
#1213 [18:11] <assassingirl91> there was nithing in there
#1214 [18:11] * Conner [webchat@174-083-225-159.dhcp.chtrptr.net] has joined #minecrafthelp
#1215 [18:11] * Braedyn [webchat@c-98-226-195-227.hsd1.il.comcast.net] has quit. (Quit: webchat.esper.net)
#1216 [18:11] <mattym> assassingirl91, Then no
#1217 [18:11] * qer [webchat@047-225-077-091.res.spectrum.com] has joined #minecrafthelp
#1218 [18:11] * qer [webchat@047-225-077-091.res.spectrum.com] has quit. (Client Quit)
#1219 [18:12] <assassingirl91> i am dead
#1220 [18:12] * assassingirl91 [webchat@035-136-102-250.dhcp.bhn.net] has quit. (Client Quit)
#1221 [18:12] * BOB [webchat@cpe-24-194-155-130.nycap.res.rr.com] has joined #minecrafthelp
#1222 [18:13] <BOB> I was curious if I could change my email for my Minecraft account?
#1223 [18:13] <Conner> I can't get in the game is won't let me in the game I try to get in I have been using it for a good time and I don't know what happened please help
#1224 [18:14] <BOB> are you connected to wif?
#1225 [18:14] <Conner> Yes
#1226 [18:14] <BOB> ok.....
#1227 [18:15] <BOB> is your account logged in?
#1228 [18:15] <Conner> I don't have won
#1229 [18:15] <BOB> that is probably why you need an acount
#1230 [18:15] <mattym> BOB, Do you currently have access to the account, and the current email its attached to?
#1231 [18:15] <BOB> yes
#1232 [18:16] <Conner> No I don't know how
#1233 [18:16] <BOB> ok
#1234 [18:16] <Conner> What can I do
#1235 [18:16] <mattym> BOB, Then yes, you should be able to change it at account.mojang.com/me
#1236 [18:17] <mattym> Conner, Have you not bought the game yet?
#1237 [18:17] * MachaA [webchat@cpe-76-183-165-199.tx.res.rr.com] has joined #minecrafthelp
#1238 [18:17] <BOB> thank you for being so helpful!
#1239 [18:17] * Conner [webchat@174-083-225-159.dhcp.chtrptr.net] has quit. (Quit: webchat.esper.net)
#1240 [18:17] <MachaA> my game keeps crashing and ive tried everything. any help?
#1241 [18:18] <mattym> ??> MachaA launcher/log
#1242 [18:18] <Mightyena> MachaA: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#1243 [18:19] <Wujuul> i erased everything with the lines containing mojang.com and saved it and nothing changes
#1244 [18:20] <mattym> Wujuul, Do you mean the first time, or did you need to remove them again.
#1245 [18:21] <Wujuul> i removed them multiple times
#1246 [18:21] <MachaA> okay
#1247 [18:21] <MachaA> got the link
#1248 [18:21] <MachaA> https://paste.ubuntu.com/p/Rjkb3tjbtW/
#1249 [18:21] * Absol kicked MachaA from #minecrafthelp (Reason: achaA :Stop spamming)
#1250 [18:21] <mattym> Wujuul, Then you did not open notepad as administrator.
#1251 [18:22] <Wujuul> oh
#1252 [18:22] * MachaB [webchat@cpe-76-183-165-199.tx.res.rr.com] has joined #minecrafthelp
#1253 [18:22] <MachaB> sorry for spamming lol
#1254 [18:23] <MachaB> here is the link with my issue https://paste.ubuntu.com/p/Rjkb3tjbtW/
#1255 [18:25] <mattym> MachaB, Was that the full log, there would normally be a bit more at the end.
#1256 [18:25] <MachaB> i believe so
#1257 [18:25] <MachaB> i kinda exited out of the game after the issue happened
#1258 [18:25] <MachaB> should i do it again?
#1259 [18:26] <mattym> MachaB, Yeah, once it crashes just leave it all open.
#1260 [18:26] <mattym> MachaB, You should still be able to interact with the log
#1261 [18:26] <MachaB> ok
#1262 [18:26] * Max1 [webchat@96-37-94-95.dhcp.mrqt.mi.charter.com] has joined #minecrafthelp
#1263 [18:26] <Max1> aye anyone here
#1264 [18:27] <Max1> I dont know which email I trasnfered my minecraft account to how can I find it?
#1265 [18:27] <MachaB> here you go good sire https://paste.ubuntu.com/p/ZTxgrZ5ydD/
#1266 [18:27] <Max1> what is that
#1267 [18:28] <mattym> MachaB, Wow, even less actually. Thats ok tho, do you happen to be running discord when the game is running?
#1268 [18:29] * Wilmar [webchat@ptcdon3309w-lp140-01-70-49-184-166.dsl.bell.ca] has joined #minecrafthelp
#1269 [18:29] <MachaB> yeah
#1270 [18:29] <mattym> MachaB, If you are running Discord, disable the Overlay feature in Discord, then run the game again.
#1271 [18:29] <MachaB> okay
#1272 [18:30] <MachaB> same spiel with the crash log?
#1273 [18:30] <mattym> MachaB, Did it crash again?
#1274 [18:30] <Wilmar> I can't log into my mojang account because I don't use the email that I used to register the account and I forgot the security questions, what do I do?
#1275 [18:31] * Wilmar [webchat@ptcdon3309w-lp140-01-70-49-184-166.dsl.bell.ca] has quit. (Client Quit)
#1276 [18:31] <MachaB> i was just askinh
#1277 [18:31] <mattym> Max1, If you need help with something, just explain the problem you are having.
#1278 [18:31] <MachaB> asking*
#1279 [18:31] <Max1> I dont know which email I trasnfered my minecraft account to how can I find it?
#1280 [18:31] <mattym> MachaB, Just let me know if it crashes again or not, from there we can work with the log we already have.
#1281 [18:32] <mattym> ??> Max1 account/forgot-email
#1282 [18:32] <Mightyena> Max1: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#1283 [18:32] <mattym> Max1, Also be sure to check any spam/junk folders in those accounts ^
#1284 [18:32] <Max1> ill try that again
#1285 [18:33] <MachaB> yeah
#1286 [18:33] <MachaB> it crashed... here, https://paste.ubuntu.com/p/kgz7FJDpFp/
#1287 [18:33] * RescureG [webchat@179-111-104-50.dsl.telesp.net.br] has joined #minecrafthelp
#1288 [18:34] <RescureG> I tryed multiple times to log in on the site and on minecrat but it wont go
#1289 [18:36] <Wujuul> thank you guys ;-;
#1290 [18:36] <Wujuul> i got to login
#1291 [18:36] <RescureG> I tryed to log on the site through my phone and it worked, but on my computer it wont go at all, even in the minecraft java edition it wont go
#1292 [18:37] <RescureG> so my question is, can anyone help me??
#1293 [18:38] * Wujuul [webchat@c-75-69-210-198.hsd1.ma.comcast.net] has quit. (Quit: webchat.esper.net)
#1294 [18:41] * grandrolf [~grandrolf@13.69.120.247] has joined #minecrafthelp
#1295 [18:41] * dstnvrnbln [webchat@S0106bcd1656847e2.wp.shawcable.net] has joined #minecrafthelp
#1296 [18:41] <mattym> MachaB, Ok, I am going to have you grab a few diagnostic logs for the computer.
#1297 [18:42] <mattym> ??> MachaB tools/hjt
#1298 [18:42] <Mightyena> MachaB: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1299 [18:42] <Mightyena> MachaB: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1300 [18:42] <mattym> ??> MachaB win/dxdiag
#1301 [18:42] <Mightyena> MachaB: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1302 [18:42] <mattym> RescureG, What does it say when you try to log in on the website?
#1303 [18:42] <RescureG> nothing
#1304 [18:43] <dstnvrnbln> Hey just wondering if someone can help me with something, I bought the Java edition for minecraft and intended to buy the Windows 10 edition. Is there like a code or something i can just redeem for the windows 10 edition or do I have to get a refund?
#1305 [18:43] <mattym> dstnvrnbln, You have to go through the refund process, but when doing so ask if they can switch it for you.
#1306 [18:43] <mattym> ??> RescureG tools/hjt
#1307 [18:43] <Mightyena> RescureG: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1308 [18:43] <Mightyena> RescureG: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1309 [18:44] <RescureG> I try to log in but it wont go to nowhere
#1310 [18:45] * dstnvrnbln [webchat@S0106bcd1656847e2.wp.shawcable.net] has quit. (Client Quit)
#1311 [18:45] <MachaB> 1 https://paste.ubuntu.com/p/6spsFdwhdF/
#1312 [18:48] <MachaB> 2 https://paste.ubuntu.com/p/R2W8nc4sCf/
#1313 [18:49] <mattym> MachaB, Ok, your issue is probably Razer Synapse, uninstall it, then do the instructions on this page https://minecraftirc.net/support-articles/windows/env-vars/
#1314 [18:49] * BOB [webchat@cpe-24-194-155-130.nycap.res.rr.com] has quit. (Quit: webchat.esper.net)
#1315 [18:50] <RescureG> here is the link: https://paste.ubuntu.com/p/8ycPVYk5sR/
#1316 [18:50] <MachaB> but
#1317 [18:50] <MachaB> my pretty colors ;(
#1318 [18:51] <mattym> MachaB, Fairly certain Synapse is Razers game "enhancer", not their RGB control platform
#1319 [18:51] <MachaB> cortex is the game booster
#1320 [18:51] <MachaB> synapse is colors
#1321 [18:52] <mattym> MachaB, If it is needed, I have not seen as many issues with the newer Synapse 3 but I believe that is still in beta.
#1322 [18:52] <mattym> MachaB, But you will still need to check those settings in the link I provided.
#1323 [18:52] <MachaB> so
#1324 [18:52] <MachaB> uninstall both?
#1325 [18:52] <mattym> MachaB, Sure
#1326 [18:53] <mattym> MachaB, Take both off, check the link, then test the game again.
#1327 [18:53] * sorenrader [webchat@68-233-224-175.static.hvvc.us] has joined #minecrafthelp
#1328 [18:53] <MachaB> ok
#1329 [18:55] <sorenrader> I think my account got hacked and possibly the email changed when converted to a mojang account. Can anyone here help with that?
#1330 [18:55] <mattym> ??> sorenrader account/send-email
#1331 [18:55] <Mightyena> sorenrader: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1332 [18:55] <Mightyena> sorenrader: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1333 [18:56] <sorenrader> Damn 2 month wait time
#1334 [18:56] <MachaB> I dont see a JAVA_OPTIONS anywhere
#1335 [18:57] <mattym> MachaB, Did you check both top and bottom lists?
#1336 [18:57] <MachaB> yeah
#1337 [18:57] <mattym> MachaB, Are you sure you turned off the overlay in Discord?
#1338 [18:58] <MachaB> yessir
#1339 [18:58] <mattym> MachaB, Nothing we know of showed up on the HJT log, but do you have anything else running with an ingame overlay?
#1340 [18:58] <MachaB> not that i could think of man
#1341 [18:58] <MachaB> i dont run the game thru steam
#1342 [18:59] * sorenrader [webchat@68-233-224-175.static.hvvc.us] has quit. (Quit: webchat.esper.net)
#1343 [18:59] <mattym> MachaB, Ok lest see if anything gets picked up with this.
#1344 [18:59] <mattym> ??> MachaB av/adwcleaner
#1345 [18:59] <Mightyena> MachaB: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#1346 [18:59] <Mightyena> MachaB: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1347 [19:00] <MachaB> be back soon
#1348 [19:00] * MachaB [webchat@cpe-76-183-165-199.tx.res.rr.com] has quit. (Quit: webchat.esper.net)
#1349 [19:02] * MachaB [webchat@cpe-76-183-165-199.tx.res.rr.com] has joined #minecrafthelp
#1350 [19:02] <MachaB> back
#1351 [19:03] <mattym> Give the game a test again
#1352 [19:05] <MachaB> so far so good...
#1353 [19:11] <MachaB> it works man
#1354 [19:11] <MachaB> think id be good to reinstall razer synapse
#1355 [19:11] <MachaB> for my colors
#1356 [19:11] <mattym> Excellent
#1357 [19:12] <mattym> Probably, the cleaner found something not immediately obvious. So it may not have been any of what I saw.
#1358 [19:12] <MachaB> okay'
#1359 [19:12] <MachaB> i appreciate it so much man
#1360 [19:12] <MachaB> really
#1361 [19:13] <MachaB> thank you
#1362 [19:15] <RescureG> i have already sent the e-maisl
#1363 [19:15] <RescureG> link for the site*
#1364 [19:18] * THE_WIZ [webchat@24-171-21-27.dhcp.stls.mo.charter.com] has joined #minecrafthelp
#1365 [19:21] <THE_WIZ> Hi again, if you guys don't know I had a problem that I tried to fix but there wasn't anyone in the chat that can help me. My problem is just in minecraft. All of my other games work fine but minecraft. When I try to make a world it crashes after it loads all of the way. I also cannot play servers without it being choppy and a low fps. I tried putt
#1366 [19:21] <THE_WIZ> ing my setting on low but that did nothing. I also cannot access the crash report in the launcher after it crashes.
#1367 [19:22] * mek86 [webchat@pool-68-131-78-124.nrflva.fios.verizon.net] has joined #minecrafthelp
#1368 [19:23] <mek86> Hi, I haven't logged in for awhile now. I don't know what email accounts 2 of my accounts are linked to. I have the username.
#1369 [19:26] <mek86> anyone know how i can get the email addresses?
#1370 [19:27] * REFUND [webchat@cpe-74-69-8-73.rochester.res.rr.com] has joined #minecrafthelp
#1371 [19:27] <REFUND> i need a refund where do i go
#1372 [19:28] * REFUND [webchat@cpe-74-69-8-73.rochester.res.rr.com] has quit. (Client Quit)
#1373 [19:28] * qer321 [webchat@047-225-077-091.res.spectrum.com] has joined #minecrafthelp
#1374 [19:31] * Alan_Mega [webchat@r167-57-153-48.dialup.adsl.anteldata.net.uy] has joined #minecrafthelp
#1375 [19:32] <Alan_Mega> my acount has stolen
#1376 [19:32] <qer321> how do i fix game crashed error: GLFW 65542: WGL: The driver does not appear to support Open GL? I have already updated Java and graphics drivers. Running Windows 10.
#1377 [19:38] * mek86 [webchat@pool-68-131-78-124.nrflva.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#1378 [20:00] * Lex [webchat@82-75-60-183.cable.dynamic.v4.ziggo.nl] has joined #minecrafthelp
#1379 [20:01] <Lex> hey im having a problem, in my game (single player) there are blocks which are fully invisable where there used to be pistons pushing blocks
#1380 [20:01] * complex [webchat@a88-157-43-253.static.cpe.netcabo.pt] has joined #minecrafthelp
#1381 [20:01] <Lex> but right now, i cant put a block there, i cant extend a piston there and cant do anything tbh
#1382 [20:02] <complex> hello I had 2 games in my acc but now I only have 1 what happen to my other copy of the game?
#1383 [20:02] <complex> any one knows :(
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#1387 [20:21] * CTickner [webchat@206-248-219-60.wybo.fttp.ntelos.net] has joined #minecrafthelp
#1388 [20:22] <CTickner> So Imfairly new to minecraft's survival mode and have a question about blaze mobs and spawners. Can anyone help?
#1389 [20:25] <CTickner> I was in the nether and I was trying to kill blaze's. they were really frustrating and hard to get rid of. I finally got a break from them and destroyed both spawners. Am i screwed if i want to get blaze rods? are there more nether fortresses with more blaze spawners?
#1390 [20:32] * Account_email [webchat@124-169-182-149.dyn.iinet.net.au] has joined #minecrafthelp
#1391 [20:33] <Account_email> Hi, I am trying to migrate my account from the old accounts to new, I remember my username and password but not the email that I used at the time as it was my mums old email. I was wondering how I can migrate the accounts if I don't remember my email. Please help
#1392 [20:36] * THE_WIZ [webchat@24-171-21-27.dhcp.stls.mo.charter.com] has joined #minecrafthelp
#1393 [20:36] <THE_WIZ> Hi again, if you guys don't know I had a problem that I tried to fix but there wasn't anyone in the chat that can help me. My problem is just in minecraft. All of my other games work fine but minecraft. When I try to make a world it crashes after it loads all of the way. I also cannot play servers without it being choppy and a low fps. I tried putt
#1394 [20:36] <THE_WIZ> ing my setting on low but that did nothing. I also cannot access the crash report in the launcher after it crashes.
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#1396 [20:49] * Voiy [webchat@c-71-239-215-223.hsd1.il.comcast.net] has joined #minecrafthelp
#1397 [20:50] * ILikeShibeDoggos [webchat@c-71-225-232-10.hsd1.pa.comcast.net] has joined #minecrafthelp
#1398 [20:50] <Voiy> hey
#1399 [20:50] <ILikeShibeDoggos> hello
#1400 [20:50] <ILikeShibeDoggos> how are you
#1401 [20:50] <Voiy> im great
#1402 [20:51] <Voiy> im trying to get my account back and the email to reset is not being sent
#1403 [20:51] <Voiy> but when i sent in a ticket mojang'
#1404 [20:51] <ILikeShibeDoggos> have you checked the email for typos
#1405 [20:51] <Voiy> mojang's automated response sent me one asap
#1406 [20:51] <Voiy> yeah no typos
#1407 [20:52] <ILikeShibeDoggos> im mostlt good with technical issues, but i think i know a solution
#1408 [20:52] <ILikeShibeDoggos> do you have another email?
#1409 [20:52] <Voiy> yeah
#1410 [20:53] <ILikeShibeDoggos> try sending the reset email to that
#1411 [20:53] <Voiy> the problem there is that my account in which i bought the game in was in my old one
#1412 [20:53] <ILikeShibeDoggos> ok
#1413 [20:53] <ILikeShibeDoggos> have you checked the spam in your email?
#1414 [20:54] <Voiy> yep
#1415 [20:55] * temple [webchat@82.227.150.122.sta.dodo.net.au] has joined #minecrafthelp
#1416 [20:55] <Voiy> is there a number i can call
#1417 [20:55] <ILikeShibeDoggos> ok, i think what it could possibly be is mojang sending too many tickets at one time
#1418 [20:55] <Voiy> ?
#1419 [20:55] <temple> i cant login or make an purchase
#1420 [20:55] <ILikeShibeDoggos> um yes there is
#1421 [20:55] <Voiy> can i get the phone number please
#1422 [20:55] <ILikeShibeDoggos> i can copy and pate it just give me a minute
#1423 [20:56] <Voiy> thank you
#1424 [20:56] <temple> i cant login or make an purchase
#1425 [20:57] <ILikeShibeDoggos> ok temple give me a seconf im trying to help out voiy then ill be right to you
#1426 [20:57] <temple> ok all good
#1427 [20:58] <ILikeShibeDoggos> ok voiy this a number im not sure is still up by mojang
#1428 [20:58] <ILikeShibeDoggos> +1-800-596-2947
#1429 [20:58] <ILikeShibeDoggos> ok voiy i will help temple for a minute then ill be back too you
#1430 [20:58] * Voiy [webchat@c-71-239-215-223.hsd1.il.comcast.net] has quit. (Quit: webchat.esper.net)
#1431 [20:58] <ILikeShibeDoggos> so temple what is your problem
#1432 [20:59] <temple> when i try to login in i cant
#1433 [20:59] <ILikeShibeDoggos> have you tried resetting your password
#1434 [20:59] <temple> yes
#1435 [20:59] * Red_M [~potato@103.25.58.97] has joined #minecrafthelp
#1436 [20:59] <ILikeShibeDoggos> ok are you trying to login on minecraft launcher or mojang.com
#1437 [21:00] <temple> minecrafts site
#1438 [21:00] <ILikeShibeDoggos> ok
#1439 [21:00] <ILikeShibeDoggos> so i think i know what to do
#1440 [21:00] <temple> ok
#1441 [21:00] <ILikeShibeDoggos> im better with technical stuff so, bear with me
#1442 [21:01] <temple> ok
#1443 [21:01] <ILikeShibeDoggos> so what i want you to try is try a diffrent email
#1444 [21:01] <temple> yeah ok
#1445 [21:02] <ILikeShibeDoggos> you possibly could be typing in a different email
#1446 [21:02] <temple> yeah i tried another email and nothing happend
#1447 [21:03] <ILikeShibeDoggos> one more thing i think you could try is try a different browser or contact this number +1-800-596-2947
#1448 [21:03] <temple> ok ill give that a try
#1449 [21:04] * GreyVulpine [~ident@c-68-43-38-11.hsd1.mi.comcast.net] has joined #minecrafthelp
#1450 [21:04] * GreyBot [~Grey@c-68-43-38-11.hsd1.mi.comcast.net] has joined #minecrafthelp
#1451 [21:04] <ILikeShibeDoggos> hello!
#1452 [21:05] * Jake [webchat@47-213-170-72.nixacmtc02.res.dyn.suddenlink.net] has joined #minecrafthelp
#1453 [21:05] <ILikeShibeDoggos> hello jake
#1454 [21:06] * Jake is now known as Guest92833
#1455 [21:06] <Guest92833> Nvm reading the above sounds line im SOL
#1456 [21:06] <CTickner> I was in the nether and I was trying to kill blaze's. they were really frustrating and hard to get rid of. I finally got a break from them and destroyed both spawners. Am i screwed if i want to get blaze rods? are there more nether fortresses with more blaze spawners?
#1457 [21:06] <ILikeShibeDoggos> yes but never close by
#1458 [21:07] * Guest92833 [webchat@47-213-170-72.nixacmtc02.res.dyn.suddenlink.net] has quit. (Client Quit)
#1459 [21:07] <ILikeShibeDoggos> usually more than 200 blocks apart
#1460 [21:08] <CTickner> oh wow. okay thats good though. Thank you!!
#1461 [21:08] <ILikeShibeDoggos> welcome have a nice day my guy!
#1462 [21:08] <ILikeShibeDoggos> welcome have a nice day my guy!
#1463 [21:08] * ILikeShibeDoggos [webchat@c-71-225-232-10.hsd1.pa.comcast.net] has left #minecrafthelp
#1464 [21:08] * temple [webchat@82.227.150.122.sta.dodo.net.au] has quit. (Quit: webchat.esper.net)
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#1466 [21:12] * solar956 [webchat@cpe-24-74-179-63.carolina.res.rr.com] has joined #minecrafthelp
#1467 [21:12] <alexdyche40> My launcher won't get past the Mojang screen. I have reinstalled, updated Java, and updated drivers.
#1468 [21:13] * J_Gatsby [webchat@ool-44c003ec.dyn.optonline.net] has joined #minecrafthelp
#1469 [21:15] <solar956> I'm trying to play 1.14.3 on Windows 8.1 with an Intel HD Graphics 4400 card. Whenever it finishes loading a world the game crashes either immediately or a few seconds after spawning. I've tried removing Java and installing the latest version and reinstalling Minecraft. The issue remains on version 1.13 so I don't think my graphics card is the issu
#1470 [21:15] <solar956> e. Here's the game output https://paste.ubuntu.com/p/483h5Pw332/
#1471 [21:15] * The_Big__Moose [webchat@S010678ca39fec0c9.vn.shawcable.net] has joined #minecrafthelp
#1472 [21:15] <J_Gatsby> hello, so I just wanted to know if I bought the right version of the game. I went on to Minecraft.net to buy Minecraft thinking I would get the full game with the ability to join servers and change things for my game, yet when I loaded it up a lot of those things were missing or unavailable and it kept telling me to buy the full version but, I thou
#1473 [21:15] <J_Gatsby> ght I already did.
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#1475 [21:17] * temple [webchat@82.227.150.122.sta.dodo.net.au] has joined #minecrafthelp
#1476 [21:17] <The_Big__Moose> what happens if I have a minecraft account from 2013, leave it and then later on make a mojang account under the same email
#1477 [21:18] <temple> hey ive made some progress since the last time but when i login it says this "An error prevented your request from being processed. Please try again."
#1478 [21:21] * alexdyche40 [webchat@c-24-131-95-232.hsd1.md.comcast.net] has quit. (Quit: webchat.esper.net)
#1479 [21:23] <temple> hey ive made some progress since the last time but when i login it says this "An error prevented your request from being processed. Please try again."
#1480 [21:25] <temple> hey ive made some progress since the last time but when i login it says this "An error prevented your request from being processed. Please try again."
#1481 [21:26] * temple [webchat@82.227.150.122.sta.dodo.net.au] has quit. (Quit: webchat.esper.net)
#1482 [21:34] * brutexx [webchat@216.162.47.74] has joined #minecrafthelp
#1483 [21:36] <brutexx> (it is related to the account.) I can log in on my Mojang account on the site, have waited one hour, can't join the launcher yet. Don't know if I'm supposed to wait even longer, or if that'll do anything helpful. (Not sure if I'm supposed to ask by what the bots have told [many account related things])
#1484 [21:38] <brutexx> how do I proceed?
#1485 [21:38] * CTickner [webchat@206-248-219-60.wybo.fttp.ntelos.net] has quit. (Quit: webchat.esper.net)
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#1488 [21:54] * XPERTOGAMER [webchat@82.trans164.gye.satnet.net] has joined #minecrafthelp
#1489 [21:57] <XPERTOGAMER> I need help with the error that does not let minecraft load, the error is called Netty 1.6.jar and the truth a while ago this error did not have it could play perfectly to minecraft is the same computer and the same operating system with which started I do not know what kind of problem I'm having but one day I do not stop opening and that is the pr
#1490 [21:57] <XPERTOGAMER> emium then I would be grateful that they can help me thanks in advance
#1491 [22:12] * chorentsolid [webchat@cpe-24-211-199-139.nc.res.rr.com] has joined #minecrafthelp
#1492 [22:13] <chorentsolid> hey can someone help me
#1493 [22:14] * brady [webchat@70-35-188-5.atmc.net] has joined #minecrafthelp
#1494 [22:15] <brady> I can download Minecraft and log in, but everytime I open Minecraft it crashes, ive re installed it, restarted my computer and even force updated it, plz help
#1495 [22:17] <XPERTOGAMER> brady it is also my problem but we need be patient at wait someone help
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#1497 [22:20] * JoeC [webchat@208.58.192.156] has joined #minecrafthelp
#1498 [22:20] <JoeC> Hello
#1499 [22:20] <JoeC> Is this an official Minecraft support chat?
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#1501 [22:31] * mad1 [webchat@c-75-71-66-229.hsd1.co.comcast.net] has joined #minecrafthelp
#1502 [22:31] <mad1> please help
#1503 [22:31] <mad1> I need help my servers wont work
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#1505 [22:34] * Bryan [webchat@c-73-147-105-6.hsd1.va.comcast.net] has joined #minecrafthelp
#1506 [22:35] <mad1> pleaseee help meee
#1507 [22:35] <Bryan> I cant even launch the game....
#1508 [22:36] <mad1> pc or mac?
#1509 [22:36] <Bryan> pc
#1510 [22:36] <mad1> did u try uninstalling
#1511 [22:37] <Bryan> uninstalling, reinstalling, every troubleshooting option but still nothing
#1512 [22:39] * Bryan [webchat@c-73-147-105-6.hsd1.va.comcast.net] has quit. (Client Quit)
#1513 [22:40] <mad1> huhh
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#1515 [22:47] * bear931231 [webchat@1-160-188-168.dynamic-ip.hinet.net] has joined #minecrafthelp
#1516 [22:48] <bear931231> I want to help
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#1518 [22:52] * superjohnny33 [webchat@cpe-104-34-12-75.socal.res.rr.com] has joined #minecrafthelp
#1519 [22:52] <superjohnny33> hrlp
#1520 [22:52] <superjohnny33> help*
#1521 [22:52] <superjohnny33> cannot log in
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#1523 [22:53] <superjohnny33> My account does not work and the message "invalid username or password" keeps popping up even after I have reseted my password and bought a whole new account
#1524 [22:53] <superjohnny33> my launcher does not seem to work
#1525 [22:53] <superjohnny33> even though i uninstalled and reinstalled it many times
#1526 [22:54] <superjohnny33> I cannot log into the minecraft browser either, I can do it on my phone but not on this computer.
#1527 [22:56] <superjohnny33> nevermind my new account just started to work
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#1530 [23:26] * L3_CRUS4D3R [webchat@136.61.178.2] has joined #minecrafthelp
#1531 [23:26] * ps617 [webchat@cpe-76-176-162-166.san.res.rr.com] has joined #minecrafthelp
#1532 [23:27] <L3_CRUS4D3R> I have recently changed my name and when i try to join an online server it says my authentication token has failed
#1533 [23:27] <ps617> hi can anyone help me with my account? i can only play the demo
#1534 [23:29] <mad1> uninstall and reinstall minecraft from mojang website
#1535 [23:29] <L3_CRUS4D3R> me or ps
#1536 [23:30] <mad1> ps
#1537 [23:30] <mad1> u said u already tried that multiple times
#1538 [23:30] <mad1> check your firewall to make sure output is working
#1539 [23:30] <ps617> I haven't played in years, bought the game in 2011 and just redownloaded
#1540 [23:31] <mad1> Try reinstalling completely
#1541 [23:31] <ps617> I'll give it a shot..also my account was recently migrated without my authorization a couple weeks ago, not sure if that's related
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#1543 [23:32] * Chin [webchat@d173-180-115-79.bchsia.telus.net] has joined #minecrafthelp
#1544 [23:33] <Chin> Not receiving password recovery e-mails from Mojang. Any ideas?
#1545 [23:35] <mad1> make sure it's spelled right
#1546 [23:36] <mad1> and make sure you're using the email account attached to the minecraft account
#1547 [23:41] * XPERTOGAMER [webchat@82.trans164.gye.satnet.net] has quit. (Quit: webchat.esper.net)
#1548 [23:41] <Chin> I submitted an official ticket and the Mojang system sent me a confirmation e-mail saying that they received the ticket, so it's the right account and spelled correctly. I also checked to ensure that mojang is not blacklisted on my e-mail, and I moved it onto my whitelist
#1549 [23:44] <ps617> reinstall didn't work for me
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#1553 [23:57] <crosswind6> so when i loaded up a world and i wanted to play with friends i go to the pause screen and it says that "your Microsoft account disconnected to invite more friends sign in and reload into your world" how do i fix this i already sighed in and it still is popping up
#1554 [23:57] <ayumi> I bought the game in 2018, and I do not remember the password or the name, until I looked in the email box, but I could not find what I can do?
#1555 [23:58] <crosswind6> go to the website and hit forget password
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