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#2 [00:03] * Rhill [webchat@cpe-172-116-97-106.socal.res.rr.com] has joined #minecrafthelp
#3 [00:04] <Rhill> hi
#4 [00:08] * Krista [webchat@cpe-121-211-107-122.hhui-cr-002.ken.nsw.bigpond.net.au] has joined #minecrafthelp
#5 [00:10] <Krista> Hi I'm having issues with joining into a friends server, when I quit out of mc and try to join back into the server it comes up with java.lang.nullpointerexception: group. How can I fix this?
#6 [00:11] * Krista [webchat@cpe-121-211-107-122.hhui-cr-002.ken.nsw.bigpond.net.au] has quit. (Client Quit)
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#8 [00:22] * orlando [webchat@cpe-1-159-155-8.wb05.wa.asp.telstra.net] has joined #minecrafthelp
#9 [00:22] <orlando> hello
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#11 [00:25] * darthmuchacho [webchat@99-179-146-43.lightspeed.cicril.sbcglobal.net] has joined #minecrafthelp
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#13 [00:31] * kylie [webchat@static-50-53-71-68.bvtn.or.frontiernet.net] has joined #minecrafthelp
#14 [00:33] <kylie> while playing java edition on windows there is no fluid motion while I move forward and look around, the lag is unbearable and I have tried turning off and lowering certain aspects of the game. What should I try next?
#15 [01:02] * HR [webchat@109-186-29-136.bb.netvision.net.il] has joined #minecrafthelp
#16 [01:03] * PleaseExecuteMee [webchat@cpe-67-251-141-115.hvc.res.rr.com] has joined #minecrafthelp
#17 [01:03] <HR> Hi. by mistake I uninstalled my minecraft edition, and not sure what version I had. how can I find out and get it back?
#18 [01:04] <PleaseExecuteMee> i just bought minecraft and it wont let me login to my account does anyone know why?
#19 [01:05] * lol768 [lol768@galaxy.liefland.net] has quit. (Ping timeout: 190 seconds)
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#21 [01:07] * PleaseExecuteMee [webchat@cpe-67-251-141-115.hvc.res.rr.com] has joined #minecrafthelp
#22 [01:07] <PleaseExecuteMee> i just bought minecraft and it wont let me login to my account does anyone know why?
#23 [01:10] * lol768 [lol768@catastrophe.esper.net] has joined #minecrafthelp
#24 [01:19] * Rocco [webchat@47.197.25.159] has joined #minecrafthelp
#25 [01:19] <Rocco> I cant log into minecraft because i dont remeber my email i used for the account a very long time ago
#26 [01:26] * djdandikflut_ [webchat@78.184.31.118.dynamic.ttnet.com.tr] has joined #minecrafthelp
#27 [01:26] <djdandikflut_> Hello
#28 [01:28] <Rocco> Hello
#29 [01:28] <djdandikflut_> I want to immigrate my old minecraft account to my mojang account.
#30 [01:28] <Rocco> Yes
#31 [01:29] <Rocco> i Do not remeber the email for that minecraft account
#32 [01:30] <Rocco> I can provide the usernames the account has had and the possible password for it but it has been a very long time since i have used this account
#33 [01:30] <djdandikflut_> Lolarat05@yahoo.com
#34 [01:30] <djdandikflut_> My minecraft
#35 [01:30] <djdandikflut_> karsli36aras@gmail.com
#36 [01:30] <djdandikflut_> Mojang account
#37 [01:30] * HR [webchat@109-186-29-136.bb.netvision.net.il] has quit. (Quit: webchat.esper.net)
#38 [01:31] <djdandikflut_> And i am sure i filled the things right
#39 [01:33] <Rocco> what ?
#40 [01:49] * PleaseExecuteMee [webchat@cpe-67-251-141-115.hvc.res.rr.com] has quit. (Quit: webchat.esper.net)
#41 [01:51] * GUER1LLA [webchat@112.211.89.233.pldt.net] has joined #minecrafthelp
#42 [01:51] * HR [webchat@109-186-29-136.bb.netvision.net.il] has joined #minecrafthelp
#43 [01:52] <HR> I uninstalled my minecraft, I think it was Windos edition, how can I get it back without paying again?
#44 [01:53] <GUER1LLA> Hi there! If I change my Minecraft profile name, does that mean I have to start all over again on a server I have joined before? I tried logging in a few mins ago and I lost all my stuff and spawned at the server's starting point instead of the hideout we built.
#45 [02:18] * Lord_of_Life [~Lord@77.28.169.133] has joined #minecrafthelp
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#47 [02:27] * yeezyael [webchat@dhcp-077-251-040-030.chello.nl] has joined #minecrafthelp
#48 [02:32] <yeezyael> While starting the game in keep receiving the game crashing error message:
#49 [02:32] <yeezyael> The game crashed whilst rendering overlay Error: n: Non [a-z0-9/._-] character in path of location: minecraft:blocks/special/Goldhero SKIN. Is there anybody who knows a sollution for this message?
#50 [02:35] * PUDDIN_NZ [webchat@101-100-131-101.myrepublic.co.nz] has joined #minecrafthelp
#51 [02:36] <PUDDIN_NZ> i cant log in . invalid username and password error
#52 [02:37] * PUDDIN_NZ [webchat@101-100-131-101.myrepublic.co.nz] has quit. (Client Quit)
#53 [02:39] <Greymagic27> ??> Rocco account/reset-email
#54 [02:39] <Mightyena> Rocco: You can reset your Mojang account email by going here: https://account.mojang.com/changeemail/request
#55 [02:45] * GUTIBY [webchat@pc-205-88-162-190.cm.vtr.net] has joined #minecrafthelp
#56 [02:46] <GUTIBY> Hola! tengo un problema; cuando abro cofres o miro el inventario no me deja usar el acceso rapido de shift+click
#57 [03:10] * LetsRobin [webchat@aftr-109-91-32-245.unity-media.net] has joined #minecrafthelp
#58 [03:11] <LetsRobin> ich habe mein konto deaktievert ich will es jetzt wieder aktivieren
#59 [03:13] * flur [webchat@178-119-251-57.access.telenet.be] has joined #minecrafthelp
#60 [03:13] <LetsRobin> hallo
#61 [03:14] <flur> Hi, i downloaded minecraft last night and paid the 24 euros, but i can't play? if i download minecraft i get the test version. please help!!
#62 [03:14] <LetsRobin> im german
#63 [03:14] <flur> anyone who isnt german……...
#64 [03:15] <LetsRobin> ok
#65 [03:16] * LetsRobin [webchat@aftr-109-91-32-245.unity-media.net] has quit. (Quit: webchat.esper.net)
#66 [03:16] <flur> Do they usually send an email? when your purchase was made?
#67 [03:26] * AaronKH [webchat@fixed-187-189-71-176.totalplay.net] has joined #minecrafthelp
#68 [03:27] <AaronKH> Hi
#69 [03:27] <AaronKH> I've a question
#70 [03:28] <AaronKH> i want to know if i can change the email of my account, i have a minecon cape and i've heard u lose the cape if you change the email but i'm not sure about it
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#73 [04:07] * Rocco [webchat@47.197.25.159] has quit. (Quit: webchat.esper.net)
#74 [04:10] * TheDeathElement [webchat@103.255.5.27] has joined #minecrafthelp
#75 [04:10] <TheDeathElement> hello
#76 [04:10] <TheDeathElement> i need help with login
#77 [04:13] <Greymagic27> TheDeathElement, Hey. Do you get any error message when you attempt to login?
#78 [04:13] <TheDeathElement> yes
#79 [04:13] <Greymagic27> TheDeathElement, What's the error message?
#80 [04:13] <TheDeathElement> Sorry! Make sure you are online and try again.
#81 [04:13] <Greymagic27> TheDeathElement, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Follow the steps which Mightyena will send below:
#82 [04:13] <Greymagic27> ??> TheDeathElement tools/hjt
#83 [04:13] <Mightyena> TheDeathElement: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#84 [04:13] <Mightyena> TheDeathElement: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#85 [04:14] <TheDeathElement> ok
#86 [04:14] <TheDeathElement> just so u know im on windows
#87 [04:15] <TheDeathElement> also on minecraft.net when i try to login it doesnt show error msg it just does nothing
#88 [04:19] <TheDeathElement> oops
#89 [04:19] <TheDeathElement> i accidently deleted the log file
#90 [04:19] <TheDeathElement> when try to start it again it says its already running
#91 [04:19] <Greymagic27> TheDeathElement, Open task manager --> Click 'more details' --> Go to the 'details tab'
#92 [04:20] <Greymagic27> Find hijackthis.exe and click 'end task
#93 [04:20] * Anders [webchat@176.20.251.32] has joined #minecrafthelp
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#95 [04:21] <TheDeathElement> https://paste.ubuntu.com/p/WHgnWxdRRK/
#96 [04:21] <TheDeathElement> here Mightyena
#97 [04:22] <Greymagic27> TheDeathElement, I've got a few steps I'd like you to follow. Please do them in the order I write them out
#98 [04:22] <Greymagic27> ??> TheDeathElement win/hosts/edit
#99 [04:22] <Mightyena> TheDeathElement: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#100 [04:22] <Mightyena> TheDeathElement: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#101 [04:22] <Greymagic27> Remove any entry containing the word mojang - Save the file by pressing CTRL+S then change your minecraft password
#102 [04:22] <Greymagic27> ??> TheDeathElement av/adwcleaner
#103 [04:22] <Mightyena> TheDeathElement: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#104 [04:22] <Mightyena> TheDeathElement: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#105 [04:23] * Julian_Schenkel [webchat@h167113.upc-h.chello.nl] has joined #minecrafthelp
#106 [04:24] <Julian_Schenkel> Hi! I cannot delete my account, apperantly i need to buy minecraft before i can delete my mojang account. Can anyone help me?
#107 [04:24] <Greymagic27> ??> Julian_Schenkel account/send-email
#108 [04:24] <Mightyena> Julian_Schenkel: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#109 [04:24] <Mightyena> Julian_Schenkel: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#110 [04:26] <Julian_Schenkel> Greymagic27 What do you mean?
#111 [04:26] <Greymagic27> Julian_Schenkel, You need to email mojang using the steps Mightyena provided above
#112 [04:27] * TheDeathElement [webchat@103.255.5.27] has joined #minecrafthelp
#113 [04:27] <Julian_Schenkel> I did that, then they told me you guys could maybe help
#114 [04:27] <Greymagic27> Julian_Schenkel, We are volunteers (we are not Mojang) who help with Java Edition technial issues, such as client crashes. We help with account issues when they're technical, such as VPN software loaded, but we cannont solve issues with your account.
#115 [04:27] <Julian_Schenkel> AH, OK, wel thanks anyway!
#116 [04:27] <TheDeathElement> Greymagic27i cant login to mc account so i cant change my passowrd
#117 [04:28] * Julian_Schenkel [webchat@h167113.upc-h.chello.nl] has quit. (Client Quit)
#118 [04:28] <Greymagic27> TheDeathElement, Did you follow the first steps I gave you to remove the entries?
#119 [04:30] <TheDeathElement> nvm ok i changed my passoword
#120 [04:32] <TheDeathElement> thanks for your help Greymagic27 and Mightyena it worked
#121 [04:32] <TheDeathElement> i didnt need to restart the computer though
#122 [04:32] <Greymagic27> Did you run adwcleaner as well?
#123 [04:33] <TheDeathElement> yes
#124 [04:33] <Greymagic27> TheDeathElement, It should have prompted you to restart your PC after it completed the scan
#125 [04:33] <TheDeathElement> it found a few threats but i didnt clean them yet
#126 [04:33] <TheDeathElement> it prompted but i didnt click yet lol
#127 [04:33] <Greymagic27> TheDeathElement, Could you clean them please?
#128 [04:33] <TheDeathElement> ok
#129 [04:34] <TheDeathElement> also you sound so robot-like and serious lol
#130 [04:34] <Greymagic27> TheDeathElement, I'm not a robot :P
#131 [04:36] * darkarstx [webchat@190.215.140.71] has joined #minecrafthelp
#132 [04:36] <darkarstx> hello
#133 [04:36] <Greymagic27> darkarstx, Hey. How can we help?
#134 [04:36] <darkarstx> I can not oil my account
#135 [04:37] <Greymagic27> darkarstx, Pardon?
#136 [04:37] <darkarstx> hablas español ?
#137 [04:37] <Greymagic27> darkarstx, I'm afraid we only do support in English. Feel free to use a translator if you need to
#138 [04:37] <darkarstx> Well, I will occupy a translator
#139 [04:38] <darkarstx> I have my minecraft username, but I do not remember the password or the associated mail because I use a lot of mail
#140 [04:39] <Greymagic27> ??> darkarstx account/send-email
#141 [04:39] <Mightyena> darkarstx: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#142 [04:39] <Mightyena> darkarstx: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#143 [04:39] <darkarstx> I wanted to play with a friend but I do not remember the password or even the associated email
#144 [04:40] <Greymagic27> darkarstx, Email mojang using the steps that Mightyena just sent above
#145 [04:41] <TheDeathElement> darkarstx Haga clic en el enlace de arriba
#146 [04:41] <darkarstx> When I want to reset the password, the mail does not arrive
#147 [04:41] <darkarstx> mi mail es : cri_lan.ce_lot@hotmail.com
#148 [04:41] <darkarstx> y la cuenta es: Darkarstx
#149 [04:42] <Greymagic27> darkarstx, Don't tell us here
#150 [04:42] <Greymagic27> Put it in the email
#151 [04:42] <TheDeathElement> Haga clic en este enlace https://help.mojang.com/customer/portal/emails/new darkarstx
#152 [04:43] <darkarstx> I filled out the link form
#153 [04:43] * X_otic [webchat@84-246-92-29.customers.ownit.se] has joined #minecrafthelp
#154 [04:44] <Greymagic27> darkarstx, Press 'send email' once you've checked the 'i am not a robot' box
#155 [04:44] <X_otic> Hi
#156 [04:44] <darkarstx> ok
#157 [04:44] <Greymagic27> X_otic, Hey. How can we help?
#158 [04:44] <X_otic> Could i get some help ?
#159 [04:45] <Greymagic27> What with?
#160 [04:45] <TheDeathElement> darkarstx Ahora tendrás que esperar unos días para obtener una respuesta.
#161 [04:45] <X_otic> I cant log in to Mojang or Minecraft on the web, i am asking to get back my password but i do not recive any mails. so when i try to recreate my account the mail is being used.
#162 [04:46] * radiationvictom [webchat@107.117.240.116.sta.dodo.net.au] has joined #minecrafthelp
#163 [04:46] <Greymagic27> X_otic, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Follow the steps which Mightyena will send below:
#164 [04:46] <Greymagic27> ??> X_otic tools/hjt
#165 [04:46] <Mightyena> X_otic: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#166 [04:46] <Mightyena> X_otic: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#167 [04:48] <X_otic> Greymagic27 I can log in on minecraft on my pc, its on the web that i cant
#168 [04:48] <X_otic> Do i need to download HijackThis ?
#169 [04:48] <Greymagic27> X_otic, Yes please. Follow the steps that were sent above
#170 [04:49] <radiationvictom> My game keeps crashing at random times after launching into a server
#171 [04:50] <Greymagic27> ??> radiationvictom launcher/log
#172 [04:50] <Mightyena> radiationvictom: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#173 [04:50] * darkarstx [webchat@190.215.140.71] has quit. (Quit: webchat.esper.net)
#174 [04:52] <radiationvictom> https://paste.ubuntu.com/p/BqCb5xfH4B/
#175 [04:52] <X_otic> https://paste.ubuntu.com/p/MSsqTvFfjp/
#176 [04:53] <Greymagic27> X_otic, When you login to the web, what does it say?
#177 [04:54] <X_otic> The mail or password is unknown
#178 [04:54] <X_otic> but if i try to recreate the account it says that it exists
#179 [04:54] <Greymagic27> X_otic, Have you tried resetting the details?
#180 [04:54] <Greymagic27> ??> radiationvictom av/adwcleaner
#181 [04:54] <Mightyena> radiationvictom: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#182 [04:54] <Mightyena> radiationvictom: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#183 [04:55] <X_otic> I have Malware and it is clean
#184 [04:55] <X_otic> I clean twice every week just to be safe
#185 [04:55] * Jared [webchat@106-68-126-131.dyn.iinet.net.au] has joined #minecrafthelp
#186 [04:55] <Greymagic27> X_otic, Only messages starting with your Username are for you (like this: "YourUsername, follow these instructions."). Please ignore any instructions not directed at you.
#187 [04:56] <Jared> I deactivated my mojang account, may I get some help to reactivate it?
#188 [04:56] <X_otic> Greymagic27 Sorry i didnt notice it
#189 [04:56] <Greymagic27> ??> Jared account/send-email
#190 [04:56] <Mightyena> Jared: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#191 [04:56] <Mightyena> Jared: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#192 [04:57] <Jared> And what if I cannot find my Transaction ID?
#193 [04:57] <X_otic> Greymagic27 what do you mean by resetting the details
#194 [04:57] <Greymagic27> X_otic, Resetting your password, email
#195 [04:57] <Greymagic27> ??> Jared account/trans-id
#196 [04:57] <Mightyena> Jared: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#197 [04:57] <X_otic> @Greymagic27 then i dont get the mail
#198 [04:58] <Greymagic27> ??> X_otic account/send-email
#199 [04:58] <Mightyena> X_otic: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#200 [04:58] <Mightyena> X_otic: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#201 [04:58] * TheDeathElement [webchat@103.255.5.27] has quit. (Quit: webchat.esper.net)
#202 [04:58] <X_otic> @Greymagic27 I bought the game back in 2011 and with my brother old bank account
#203 [04:58] <Greymagic27> X_otic, Give them as much information as you can
#204 [04:59] * Jared [webchat@106-68-126-131.dyn.iinet.net.au] has quit. (Client Quit)
#205 [04:59] <X_otic> @Greymagic27 I have done it, i sent one back in 5 july and now today
#206 [04:59] <Greymagic27> X_otic, Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: https://help.mojang.com/customer/portal/articles/359446
#207 [05:00] * TheDeathElement [webchat@103.255.5.27] has joined #minecrafthelp
#208 [05:00] <X_otic> @Greymagic27 When should i excpect a mail back, For i do not understand what they meant on that link
#209 [05:01] <Greymagic27> X_otic, Expect a reply in 1-2 months
#210 [05:01] <X_otic> @Greymagic27 Thank you very much =). I wish you a good day
#211 [05:01] <X_otic> @Greymagic27 I will wait for the mail
#212 [05:02] <Greymagic27> You as well! :)
#213 [05:02] <Greymagic27> You as well! :)
#214 [05:02] * X_otic [webchat@84-246-92-29.customers.ownit.se] has left #minecrafthelp
#215 [05:11] * DrBreakspeare [webchat@S0106f81d0f592ec3.va.shawcable.net] has joined #minecrafthelp
#216 [05:34] * ZuFeR [webchat@host72-40-dynamic.22-79-r.retail.telecomitalia.it] has joined #minecrafthelp
#217 [05:34] <ZuFeR> hello , your help for me'
#218 [05:52] <Greymagic27> ZuFeR, Hello. What's the issue?
#219 [05:54] * ShutThefuUP [webchat@89-181-254-239.net.novis.pt] has joined #minecrafthelp
#220 [05:54] <ZuFeR> account lost :c help me pls
#221 [05:55] <Greymagic27> ??> ZuFeR account/send-email
#222 [05:55] <Mightyena> ZuFeR: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#223 [05:55] <Mightyena> ZuFeR: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#224 [05:55] <ZuFeR> I also sent a contact form, with idizione and other but I'm afraid I can't get it back: c
#225 [05:55] * ShutThefuUP [webchat@89-181-254-239.net.novis.pt] has quit. (Client Quit)
#226 [05:56] <Greymagic27> ZuFeR, Wait for a reply. Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: https://help.mojang.com/customer/portal/articles/359446
#227 [05:57] <ZuFeR> ok , thank's you
#228 [06:02] * e4 [webchat@cpe-98-151-230-195.hawaii.res.rr.com] has joined #minecrafthelp
#229 [06:03] * e4 [webchat@cpe-98-151-230-195.hawaii.res.rr.com] has quit. (Client Quit)
#230 [06:08] * yael [webchat@dhcp-077-251-040-030.chello.nl] has joined #minecrafthelp
#231 [06:11] <yael> The game crashed whilst rendering overlay Error: n: Non [a-z0-9/._-] character in path of location: minecraft:blocks/special/Goldhero SKIN can somebody help
#232 [06:16] * Olicus [webchat@185.197.225.105] has joined #minecrafthelp
#233 [06:17] <Olicus> Hello, i need help with my minecraft realm. it says that my realm is outdated.
#234 [06:18] * West [webchat@lfbn-1-17489-18.w86-250.abo.wanadoo.fr] has joined #minecrafthelp
#235 [06:20] <Olicus> Hello, i need help with my minecraft realm. it says that my realm is outdated.
#236 [06:20] <West> I am unable to log into my account (pc).. it says I have an invalid username/password. I have been able to log on on this pc before, and I can use my account on other pc's. I have emailed Mojang support, but they are still helping cases several months old. I have tried reseting my password, waiting for certain times etc. Any Help??
#237 [06:27] * daisy [webchat@90-229-173-128-no506.tbcn.telia.com] has joined #minecrafthelp
#238 [06:28] <West> Just chilling here by myself atm
#239 [06:29] * daisy [webchat@90-229-173-128-no506.tbcn.telia.com] has quit. (Client Quit)
#240 [06:43] <Greymagic27> ??> West tools/hjt
#241 [06:43] <Mightyena> West: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#242 [06:43] <Mightyena> West: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#243 [06:50] * tyer [webchat@host72-40-dynamic.22-79-r.retail.telecomitalia.it] has joined #minecrafthelp
#244 [06:51] * FreshPrinceJah [webchat@83-84-159-139.cable.dynamic.v4.ziggo.nl] has joined #minecrafthelp
#245 [06:51] <tyer> hello , how long does it take for the response from the mojang? so 3 days passed
#246 [06:51] * FreshPrinceJah [webchat@83-84-159-139.cable.dynamic.v4.ziggo.nl] has quit. (Client Quit)
#247 [06:51] <Greymagic27> tyer, Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: https://help.mojang.com/customer/portal/articles/359446
#248 [06:51] <West> That download stuff isn't gonna gimmie a virus, right?
#249 [06:52] <Greymagic27> West, Nope. HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information.
#250 [06:55] <tyer> on the site it says only that I have to wait, how can I receive a message as soon as possible?
#251 [06:55] <Greymagic27> tyer, You will need to wait for a reply.
#252 [06:56] <tyer> yes, but 3 days have already passed, I would still like to know if the account can be recovered, I don't want to throw money away
#253 [06:57] <Greymagic27> tyer, It's going to be at least 1-2 months before you get a reply
#254 [06:57] <tyer> wtf
#255 [06:57] <tyer> how sorry? why 1-2 months?
#256 [06:58] <Greymagic27> tyer, They are currently operating on a huge backlog due to understaffing and sickness
#257 [06:58] <tyer> 1-2 months for an answer?
#258 [06:58] <Greymagic27> tyer, I'm afraid so
#259 [06:58] <West> I'm downloading it atm, but they could have chosen a name that sounds less threatening I swear
#260 [06:59] <tyer> but why what happened that takes all this time?
#261 [06:59] <Greymagic27> tyer, They are currently operating on a huge backlog due to understaffing and sickness
#262 [07:00] <tyer> are all the operators sick?
#263 [07:01] <Greymagic27> tyer, I don't know the current status of their staff. And I'm as angry as you that the backlog has reached 2+ months
#264 [07:02] <tyer> do you still have to respond to the message?
#265 [07:02] <Greymagic27> tyer, What do you mean?
#266 [07:03] <tyer> accunt lost our compromised ?
#267 [07:03] <Absol> tyer: Please keep it civil
#268 [07:03] <tyer> you account lost? our?
#269 [07:03] <Greymagic27> tyer, I'm still not sure what you mean
#270 [07:03] * Vapor [webchat@cpe-70-95-124-142.san.res.rr.com] has joined #minecrafthelp
#271 [07:03] <Vapor> #minecrafthelp
#272 [07:04] <Greymagic27> Vapor, Yes?
#273 [07:04] <tyer> Greymagic27 Did you also ask for assistance?
#274 [07:04] <Vapor> Yes, indeed!
#275 [07:04] <Greymagic27> tyer, No. I've not had to email mojang in the whole time I've had an account
#276 [07:05] <tyer> ok
#277 [07:05] <Vapor> #minecrafthelp Im just wondering what happens if I put someone elses transaction ID?
#278 [07:06] * Arfex201 [webchat@90-145-214-11.bbserv.nl] has joined #minecrafthelp
#279 [07:06] <Greymagic27> Vapor, Mojang would indentify that the transaction ID doesn't belong to the account details you entered, and would be unable to help you
#280 [07:06] * Charmedmage [webchat@120.154.175.238] has joined #minecrafthelp
#281 [07:06] <Greymagic27> But how, I wonder, would you get someones transaction ID?
#282 [07:07] <West> so do I just paste everything in the log file in that pastebin?
#283 [07:07] <Greymagic27> West, Yes please
#284 [07:07] <West> It's in notepad tho
#285 [07:07] <Greymagic27> ??> West paste
#286 [07:07] <Mightyena> West: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#287 [07:07] <Vapor> #minecrafthelp Well, I have two accounts and one is my brothers and one is mine. I guess I get tangled into it
#288 [07:08] * yael [webchat@dhcp-077-251-040-030.chello.nl] has quit. (Quit: webchat.esper.net)
#289 [07:08] <Vapor> #minecrafthelp Also, why isn't there a way to check your transaction ID in your Minecraft login?
#290 [07:09] <Greymagic27> Vapor, I'm afraid I can't answer that
#291 [07:10] <Vapor> #minecrafthelp So what's the key into finding your accounts transaction ID?
#292 [07:10] <Greymagic27> Vapor, Either look on the email that you got when you bought minecraft or see here
#293 [07:10] <Charmedmage> My password isn't working and I'm not receiving password reset. Furthermore I don't have the original account or transaction ID but I do know the original password/email and the new password/email
#294 [07:10] <Greymagic27> ??> Vapor account/trans-id
#295 [07:10] <Mightyena> Vapor: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#296 [07:10] <Greymagic27> Charmedmage, Hey. I'd like to make sure that nothing on your PC is blocking you from logging in.
#297 [07:10] <Greymagic27> HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Follow the steps which Mightyena will send below:
#298 [07:10] <Greymagic27> ??> Charmedmage tools/hjt
#299 [07:10] <Mightyena> Charmedmage: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#300 [07:10] <Mightyena> Charmedmage: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#301 [07:12] <Charmedmage> I do not have access to administrator with this being a school laptop
#302 [07:12] <Greymagic27> Charmedmage, No worries. You can run it without, just disregard the warning it gives you
#303 [07:15] * Darylgolden [webchat@197.31.129.180.unknown.m1.com.sg] has joined #minecrafthelp
#304 [07:15] <Vapor> #minecrafthelp Can questions be related to Minecraft texture packs or Optifine capes?
#305 [07:16] <Greymagic27> Vapor, Any questions are allowed
#306 [07:16] <Charmedmage> I did it, what now?
#307 [07:16] <West> Hey so I did it but it didn't give me a text file
#308 [07:16] <West> I just still have a list of all the notepad info
#309 [07:16] <Greymagic27> Charmedmage, Send the URL here
#310 [07:17] <West> oohhhh url
#311 [07:17] <West> https://paste.ubuntu.com/p/V8ZPC7PkX7/plain/
#312 [07:17] <Charmedmage> https://paste.ubuntu.com/p/TW8jNmWcGW/
#313 [07:17] <Greymagic27> ??> West win/hosts/edit
#314 [07:17] <Mightyena> West: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#315 [07:17] <Mightyena> West: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#316 [07:17] <Greymagic27> West, Remove any entry containing the word mojang - Save the file by pressing CTRL+S then change your minecraft password
#317 [07:17] <Greymagic27> Charmedmage, Nothing on that PC is causing the issue. Before emailing mojang, could you confirm that your IT department at school isn't blocking minecraft?
#318 [07:18] <West> Will that work?
#319 [07:18] <Charmedmage> I'm at home. Nothing should be blocking it
#320 [07:18] <Vapor> #minecrafthelp So I've bought an Optifine Cape, and can't remember my accounts passwords. Maybe it's lost?
#321 [07:18] <Charmedmage> Other students also have had it working without issue.
#322 [07:18] <Greymagic27> Vapor, Contact optifine
#323 [07:18] <Greymagic27> ??> Charmedmage account/send-email
#324 [07:18] <Mightyena> Charmedmage: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#325 [07:18] <Mightyena> Charmedmage: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#326 [07:18] <Greymagic27> West, Yes. Follow the steps to remove the entries then change your minecraft password
#327 [07:19] <Charmedmage> Thank you for your assistant.
#328 [07:19] <Greymagic27> No problem :)
#329 [07:20] <Charmedmage> assistance* woops. anyhow have a good day
#330 [07:20] * Charmedmage [webchat@120.154.175.238] has quit. (Quit: webchat.esper.net)
#331 [07:20] <West> Do I just remove the word Mojang
#332 [07:20] <Greymagic27> West, Remove the whole line including the numbers
#333 [07:20] <West> KK
#334 [07:21] <West> There were only two but ok.. now I reset my password right?
#335 [07:21] <Greymagic27> West, Yes. And DON'T USE MCLEAKS AGAIN
#336 [07:22] <West> I didn't use it in the first place
#337 [07:23] <Greymagic27> West, Someone on your PC has, otherwise the entries wouldn't be there
#338 [07:23] <West> Oh.. well it's a shared pc
#339 [07:23] <West> Anyway I'll see if this works
#340 [07:24] <Vapor> Is there any new ways to recover a transaction ID in the future?
#341 [07:24] <Greymagic27> Vapor, The same way as you recovered it before
#342 [07:25] * Arfex201 [webchat@90-145-214-11.bbserv.nl] has quit. (Quit: webchat.esper.net)
#343 [07:25] <Vapor> Also, what if you bought a cape for an account that already has one?
#344 [07:25] <Greymagic27> Vapor, That's again, something to bring up with optifine
#345 [07:26] <Vapor> Is it against the rules?
#346 [07:27] <Vapor> MY apologies
#347 [07:27] * Vapor [webchat@cpe-70-95-124-142.san.res.rr.com] has quit. (Quit: webchat.esper.net)
#348 [07:29] <West> Argh, it still says it
#349 [07:30] <West> The login still doesn't work on this pc :/
#350 [07:36] * Evan [webchat@075-182-041-086.res.spectrum.com] has joined #minecrafthelp
#351 [07:38] <Evan> Hello I have a issue when my vsync is turned off on Minecraft it locks my fps to 30 and when my vsync is on it locks my fps to 60 and drop down to about 40 when I move around. This is a gaming desktop and it normally runs over 130fps steady can you please help me find out why this is happening so I can fix it?
#352 [07:41] * orville1000 [webchat@176.22.117.57] has joined #minecrafthelp
#353 [07:49] * YEET [webchat@90-145-161-26.bbserv.nl] has joined #minecrafthelp
#354 [07:50] <orville1000> Hello?
#355 [07:50] <YEET> If i want to play minecraft and open it. it gives me a black screen
#356 [07:50] <YEET> how can i fix that?
#357 [07:51] * Evan [webchat@075-182-041-086.res.spectrum.com] has quit. (Quit: webchat.esper.net)
#358 [07:51] * Evan [webchat@075-182-041-086.res.spectrum.com] has quit. (Quit: webchat.esper.net)
#359 [07:52] * YEET [webchat@90-145-161-26.bbserv.nl] has left #minecrafthelp
#360 [08:02] * clemtato [webchat@ip4da4d155.direct-adsl.nl] has joined #minecrafthelp
#361 [08:02] <clemtato> hello
#362 [08:02] <clemtato> i forgot my email
#363 [08:02] <clemtato> and password for my minecraft account
#364 [08:03] <clemtato> but i remember my username
#365 [08:03] <clemtato> i wanted to change my password for my minecraft account but i also forgot my password for my email
#366 [08:03] <clemtato> what is there that i could possibly do ?.
#367 [08:05] * temgames [webchat@c-73-164-84-187.hsd1.mn.comcast.net] has joined #minecrafthelp
#368 [08:06] <temgames> When I open my Minecraft, the game just crashes.
#369 [08:11] * orville1000 [webchat@176.22.117.57] has quit. (Quit: webchat.esper.net)
#370 [08:11] * temgames [webchat@c-73-164-84-187.hsd1.mn.comcast.net] has quit. (Quit: webchat.esper.net)
#371 [08:19] * ed [webchat@cpc122692-reig6-2-0-cust875.6-3.cable.virginm.net] has joined #minecrafthelp
#372 [08:19] <ed> when i log into my new mojang account and try to migrate my old one it says it has already been moigrated but only the demo versio is available there
#373 [08:20] <Greymagic27> ??> ed account/send-email
#374 [08:20] <Mightyena> ed: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#375 [08:20] <Mightyena> ed: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#376 [08:20] <ed> i did but got no reply so thought i woild try here
#377 [08:20] <Greymagic27> ed, Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: https://help.mojang.com/customer/portal/articles/359446
#378 [08:21] * ed [webchat@cpc122692-reig6-2-0-cust875.6-3.cable.virginm.net] has quit. (Client Quit)
#379 [08:26] * MCuser26 [webchat@46.125.250.29] has joined #minecrafthelp
#380 [08:27] <MCuser26> hello can i get help with my mc launcher?
#381 [08:27] <Greymagic27> MCuser26, Sure. What's the issue?
#382 [08:28] <MCuser26> when i load my world in MC the game crashes and i get always the same error
#383 [08:28] <MCuser26> this one: The game crashed whilst mouseclicked event handler
#384 [08:28] <MCuser26> Error: java.lang.IllegalStateException: failed to create a child event loop
#385 [08:28] <Greymagic27> ??> MCuser26 tools/hjt
#386 [08:28] <Mightyena> MCuser26: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#387 [08:28] <Mightyena> MCuser26: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#388 [08:28] <MCuser26> im on win 10
#389 [08:29] <Greymagic27> MCuser26, That's fine. The tool is for windows
#390 [08:29] <MCuser26> the first download?
#391 [08:29] <Greymagic27> MCuser26, There is only one download link: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#392 [08:31] <MCuser26> iv scanned everything
#393 [08:31] <MCuser26> what do i do now?
#394 [08:32] * bj [webchat@95.144.4.152] has joined #minecrafthelp
#395 [08:32] <Greymagic27> MCuser26, After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#396 [08:32] <MCuser26> ubuntu?
#397 [08:33] <Greymagic27> MCuser26, It's a pasting website. You don't need linux
#398 [08:33] <MCuser26> k
#399 [08:34] <MCuser26> ok and now?
#400 [08:35] <Greymagic27> MCuser26, Send the URL here
#401 [08:37] * lead_pipe23 [~Lead@38.29.184.199] has joined #minecrafthelp
#402 [08:41] <MCuser26> https://paste.ubuntu.com/p/8MWgVghHhX/
#403 [08:41] <MCuser26> this?
#404 [08:41] <Greymagic27> Yep. Hold on a second
#405 [08:41] <MCuser26> k
#406 [08:42] <Greymagic27> Remove hamachi
#407 [08:42] <Greymagic27> If that doesn't work, add this as a JVM argument on the profile you're playing: -Djava.net.preferIPv4Stack=true
#408 [08:43] * June [webchat@77.16.57.53.tmi.telenormobil.no] has joined #minecrafthelp
#409 [08:43] <MCuser26> k
#410 [08:45] * Rican_Rice [webchat@173-18-238-9.client.mchsi.com] has joined #minecrafthelp
#411 [08:45] <June> hello, i need help with accessing my account. my problem is that i do not remember the answers to my account, and i also do not have access to the registered email address.
#412 [08:45] <Greymagic27> ??> June account/send-email
#413 [08:45] <Mightyena> June: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#414 [08:45] <Mightyena> June: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#415 [08:45] <Rican_Rice> Unable To Connect To Realms And Complete Your Purchase At This Time.Please Try Again Later"And Also Happens On PC..Minecraft Beta 1.13.0.2...Any Way To Fix??
#416 [08:45] <Greymagic27> Rican_Rice, Wait a while then try again
#417 [08:45] <June> i dont have access to that either...
#418 [08:46] <June> its an old account that an old stepfather gave me
#419 [08:46] <Greymagic27> June, Email them using the information above and give them as much information as possible
#420 [08:46] <Rican_Rice> Have Waited Try Many Times
#421 [08:46] <Greymagic27> Rican_Rice, Wait a while longer. Realms may be having issues
#422 [08:47] <Rican_Rice> Its Not Just Realms It is the whole marketplace
#423 [08:47] * Norcsi [webchat@host86-181-111-44.range86-181.btcentralplus.com] has joined #minecrafthelp
#424 [08:47] <June> ok...
#425 [08:47] * June [webchat@77.16.57.53.tmi.telenormobil.no] has quit. (Client Quit)
#426 [08:47] <MCuser26> ok hamachi is no more
#427 [08:48] <MCuser26> still dont working
#428 [08:48] <Greymagic27> add this as a JVM argument on the profile you're playing: -Djava.net.preferIPv4Stack=true
#429 [08:48] <Greymagic27> <MCuser26> k
#430 [08:49] <MCuser26> i dont know how
#431 [08:49] <Greymagic27> MCuser26, Click 'installations'
#432 [08:49] <Greymagic27> Click on the profile you want to add the argument to
#433 [08:49] * Rican_Rice [webchat@173-18-238-9.client.mchsi.com] has quit. (Client Quit)
#434 [08:49] <Greymagic27> Click 'more options'
#435 [08:49] <Norcsi> hello, so I have issue logining in my account. by that I mean my old address has been deactived which my minecraft account was on and I need help to change it to my other email which is still active and live. I know my username and password kinda
#436 [08:49] <Greymagic27> Put it at the back of the 'JVM argument' box MCuser26
#437 [08:49] <Greymagic27> ??> Norcsi account/send-email
#438 [08:49] <Mightyena> Norcsi: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#439 [08:49] <Mightyena> Norcsi: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#440 [08:50] <MCuser26> its is like that thing eith the ram gb?
#441 [08:50] <MCuser26> with
#442 [08:50] <MCuser26> ah no wait
#443 [08:51] <Greymagic27> MCuser26, It's the same box where you change the RAM amount
#444 [08:51] * MCuser26 [webchat@46.125.250.29] has quit. (Quit: webchat.esper.net)
#445 [08:53] * MCuser26 [webchat@46.125.250.29] has joined #minecrafthelp
#446 [08:53] <MCuser26> hello
#447 [08:53] <MCuser26> can i get help?
#448 [08:54] <MCuser26> please?
#449 [08:55] * Luca [webchat@93.87.189.80.dyn.plus.net] has joined #minecrafthelp
#450 [08:55] * MCuser26 [webchat@46.125.250.29] has quit. (Client Quit)
#451 [08:55] * MCuser26 [webchat@46.125.250.29] has joined #minecrafthelp
#452 [08:55] <MCuser26> pls help
#453 [08:56] <Luca> Hi, i wanted to change my name. I have a broken hand and i knocked the enter button. Now i have a name i didnt want
#454 [08:56] * HelpMC [webchat@46.125.250.29] has joined #minecrafthelp
#455 [08:56] * shamell [webchat@bfbdf976.virtua.com.br] has joined #minecrafthelp
#456 [08:56] * shamell [webchat@bfbdf976.virtua.com.br] has quit. (Client Quit)
#457 [08:57] <MCuser26> ita?
#458 [08:57] <HelpMC> si
#459 [08:58] <Luca> sorry i dont understand
#460 [08:58] <HelpMC> fuck u
#461 [08:58] <Absol> HelpMC: Please keep it civil
#462 [08:58] <MCuser26> can u help me?
#463 [08:59] <Luca> same?
#464 [08:59] <HelpMC> no
#465 [08:59] <Luca> ok
#466 [09:00] <MCuser26> lol
#467 [09:00] <MCuser26> nice support
#468 [09:00] <Luca> please help
#469 [09:00] * MCuser26 [webchat@46.125.250.29] has quit. (Client Quit)
#470 [09:00] * Mario [webchat@46.125.250.29] has joined #minecrafthelp
#471 [09:00] * Mario [webchat@46.125.250.29] has joined #minecrafthelp
#472 [09:00] * Luca [webchat@93.87.189.80.dyn.plus.net] has left #minecrafthelp
#473 [09:00] <Mario> hello im asking for support
#474 [09:00] * Rock [webchat@pool-96-237-146-137.bstnma.fios.verizon.net] has joined #minecrafthelp
#475 [09:01] <Mario> can someone help me?
#476 [09:01] <Mario> Absol
#477 [09:01] <Mario> Espercorn
#478 [09:02] * Rock [webchat@pool-96-237-146-137.bstnma.fios.verizon.net] has quit. (Client Quit)
#479 [09:05] * lima [webchat@bl22-55-205.dsl.telepac.pt] has joined #minecrafthelp
#480 [09:08] * Jeff [webchat@78.111.205.63] has joined #minecrafthelp
#481 [09:09] <Mario> can i get help?
#482 [09:09] <Jeff> my minecraft keeps getting a crash report. Error: n: Non [a-z0-9/._-] character in path of location: minecraft:blocks/item_frame_sides 2
#483 [09:09] * hideyoshi [webchat@059149023005.ctinets.com] has joined #minecrafthelp
#484 [09:09] <Mario> im getting an error every time when i load a world
#485 [09:10] <Mario> this one: The game crashed whilst mouseclicked event handler
#486 [09:10] <Mario> Error: java.lang.IllegalStateException: failed to create a child event loop
#487 [09:11] * HelpMC [webchat@46.125.250.29] has quit. (Quit: webchat.esper.net)
#488 [09:11] * NeXa79 [webchat@ti0107a400-0792.bb.online.no] has quit. (Quit: webchat.esper.net)
#489 [09:12] * User26 [webchat@46.125.250.29] has joined #minecrafthelp
#490 [09:12] <lima> Hi there, I have a problem, which is I can't play minecraft. So, to give you a little bit of context, I had a GeForce 210 (very old, I know) and I was able to play minecraft. However, ever since I switched it out for a GT 710, minecraft has stopped working properly. It is constantly crashing with exit code -1073740791. Sometimes, it remains open fo
#491 [09:12] <lima> r 5 minutes, but, after that, it just closes. I have tried to reinstall Java and my graphics card drivers, but still nothing works. Minecraft doesn't even generate a crash report. Sorry to bother you, but I was hoping one of you could help me with this problem...
#492 [09:22] * lima [webchat@bl22-55-205.dsl.telepac.pt] has quit. (Quit: webchat.esper.net)
#493 [09:31] * Mario [webchat@46.125.250.29] has quit. (Quit: webchat.esper.net)
#494 [09:31] * Jorge [webchat@b39fee0e.virtua.com.br] has joined #minecrafthelp
#495 [09:31] <Jorge> Hi
#496 [09:32] <Jorge> I purchased a game through the Silvercraft website and I did not have access released
#497 [09:33] * birthings [webchat@ip70-188-189-62.ri.ri.cox.net] has joined #minecrafthelp
#498 [09:33] <birthings> I was changing my name this mourning and I spelt the name wrong and I would like to change it again today to spell it correctly
#499 [09:33] <birthings> I was changing my name this mourning and I spelt the name wrong and I would like to change it again today to spell it correctly
#500 [09:36] * Jeff [webchat@78.111.205.63] has left #minecrafthelp
#501 [09:39] * hideyoshi [webchat@059149023005.ctinets.com] has quit. (Quit: webchat.esper.net)
#502 [09:47] <Greymagic27> birthings, I'm afraid you'll need to wait the 30 day
#503 [09:47] <Greymagic27> days*
#504 [09:54] * DarkDking [webchat@host86-166-47-65.range86-166.btcentralplus.com] has joined #minecrafthelp
#505 [09:54] <DarkDking> I have received possible stolen minecraft accounts
#506 [09:55] * DarkDking [webchat@host86-166-47-65.range86-166.btcentralplus.com] has quit. (Client Quit)
#507 [09:56] * RobiMorf [webchat@b96cfa39.eltrona.net] has joined #minecrafthelp
#508 [09:57] <RobiMorf> Hello
#509 [09:57] * mattyilproITA [webchat@ppp-58-76.15-151.wind.it] has joined #minecrafthelp
#510 [09:57] <RobiMorf> I have problem accessing my old minecraft accound
#511 [09:58] * Yemer [webchat@ip-99-203-56-76.pools.cgn.spcsdns.net] has joined #minecrafthelp
#512 [09:58] * LittleElfo [webchat@bbb724c2.virtua.com.br] has joined #minecrafthelp
#513 [09:58] <mattyilproITA> I have a problem to accessing on my mojang account for b uy Minecraft java edition
#514 [09:58] <RobiMorf> I played year ago and forgot my passord and if I try to reset it I get a error.
#515 [09:58] <LittleElfo> hi i need help for enter in site minecraft.net
#516 [09:58] <Yemer> I have a problem with the minecraft launcher not letting me log in, but I know the pass and email is correct
#517 [09:59] <mattyilproITA> please help me
#518 [09:59] * Yemer [webchat@ip-99-203-56-76.pools.cgn.spcsdns.net] has quit. (Client Quit)
#519 [10:00] * arrkyo [webchat@27.73.203.77.rev.sfr.net] has joined #minecrafthelp
#520 [10:01] <LittleElfo> My account is not entering minecraft.net and I do not know what to do, my credentials are all correct, please help me
#521 [10:01] * Yemer [webchat@cpe-74-69-24-253.rochester.res.rr.com] has joined #minecrafthelp
#522 [10:02] <mattyilproITA> @Absol you can help me with my minecraft account because I try to acceding on my account mojang to buy a Minecraft Java Edition but my computer don't load the access and the email and password are right.
#523 [10:02] * Yemer [webchat@cpe-74-69-24-253.rochester.res.rr.com] has quit. (Client Quit)
#524 [10:02] <arrkyo> hi i'm french i have problem because i have buy minecraft premium edition with a pay safe card ticket but i don't have a game on my profile and my ticket has debit
#525 [10:02] <arrkyo> why?
#526 [10:03] <mattyilproITA> I down no
#527 [10:03] <mattyilproITA> I'm from Italy
#528 [10:03] <LittleElfo> i'm from brazil '-'
#529 [10:04] * geoninhax [webchat@bb7babf6.virtua.com.br] has joined #minecrafthelp
#530 [10:04] <geoninhax> oi
#531 [10:04] <arrkyo> ok but
#532 [10:04] <arrkyo> what is the raport with my problem
#533 [10:04] <geoninhax> hello
#534 [10:04] <geoninhax> i'dont speak english
#535 [10:05] <geoninhax> just the basics
#536 [10:05] <RobiMorf> can you help us?
#537 [10:06] <LittleElfo> geoninhax what is u language?
#538 [10:06] * deeznuts [webchat@cpc129022-brnt3-2-0-cust270.know.cable.virginm.net] has joined #minecrafthelp
#539 [10:06] <deeznuts> Hello.
#540 [10:07] <LittleElfo> hi
#541 [10:07] <deeznuts> How long does it take roughly for suppor to answer my ticket?
#542 [10:07] <deeznuts> been about 2-3 weks, wondering how long it takes on average.
#543 [10:07] <RobiMorf> what i cant wait 3 weeks to play minecraft again D:
#544 [10:08] <deeznuts> Yeah i'm trying to get back in
#545 [10:08] <deeznuts> but i can't since my account was hijacked back in 2017
#546 [10:08] <deeznuts> opened a ticket, waiting for a solution now.
#547 [10:08] * braddevans [webchat@79-76-206-228.dynamic.dsl.as9105.com] has joined #minecrafthelp
#548 [10:09] <braddevans> i have litteraly just changed my mojang password and im still getting badlogin and bad username or password
#549 [10:09] * deeznuts [webchat@cpc129022-brnt3-2-0-cust270.know.cable.virginm.net] has quit. (Client Quit)
#550 [10:09] <RobiMorf> I did not play in like 2-3 years probably even longer I wanted to play it again and i can't access my account any more
#551 [10:09] <RobiMorf> I did not play in like 2-3 years probably even longer I wanted to play it again and i can't access my account any more
#552 [10:10] * arrkyo [webchat@27.73.203.77.rev.sfr.net] has left #minecrafthelp
#553 [10:17] * William [webchat@90-227-61-202-no278.tbcn.telia.com] has joined #minecrafthelp
#554 [10:18] <William> I have forgotten my email adress to my old premium account. How do I get access?
#555 [10:19] * MrFloppyDisc [webchat@128.210.114.78.rev.sfr.net] has joined #minecrafthelp
#556 [10:20] * geoninhax [webchat@bb7babf6.virtua.com.br] has quit. (Quit: webchat.esper.net)
#557 [10:22] <Greymagic27> ??> William account/send-email
#558 [10:22] <Mightyena> William: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#559 [10:22] <Mightyena> William: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#560 [10:22] <Greymagic27> ??> braddevans tools/hjt
#561 [10:22] <Mightyena> braddevans: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#562 [10:22] <Mightyena> braddevans: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#563 [10:23] <MrFloppyDisc> hello, I have a problem trying to connect to my Minecraft account: it says me "invalid username or password" while before it worked and I bought the game in 2018. Can semone help me ?
#564 [10:23] <Greymagic27> ??> MrFloppyDisc tools/hjt
#565 [10:23] <Mightyena> MrFloppyDisc: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#566 [10:23] <Mightyena> MrFloppyDisc: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#567 [10:23] <MrFloppyDisc> i am on Ubuntu
#568 [10:23] <MrFloppyDisc> and Mac
#569 [10:24] <Greymagic27> MrFloppyDisc, Ah I see. My mac/linux knowledge is limited so I'm afraid I'm unable to help you. Hopefully another volunteer, with some knowledge of mac and linux, will be online soon to help you
#570 [10:24] <MrFloppyDisc> ok, thanks
#571 [10:25] * mattyilproITA [webchat@ppp-58-76.15-151.wind.it] has quit. (Quit: webchat.esper.net)
#572 [10:26] * William [webchat@90-227-61-202-no278.tbcn.telia.com] has quit. (Quit: webchat.esper.net)
#573 [10:28] * joejoe [webchat@a83-163-87-173.adsl.xs4all.nl] has joined #minecrafthelp
#574 [10:29] <joejoe> i am having problems running minecraft on full screen mode, the screen will turn black but sound will still be playing in the background. If i click on any of the buttons (while they are invisible) they still seem to work.
#575 [10:41] * Daniel15996 [webchat@172.58.11.187] has joined #minecrafthelp
#576 [10:42] <Daniel15996> Hello I have one question I use my minecraft windows 10 and I like to use my own server on mi minecraft PE but in the minecraft PE don't appear my server
#577 [10:44] * LittleElfo [webchat@bbb724c2.virtua.com.br] has quit. (Quit: webchat.esper.net)
#578 [10:45] <Daniel15996> Hello I have one question I use my minecraft windows 10 and I like to use my own server on mi minecraft PE but in the minecraft PE don't appear my server
#579 [10:46] <RobiMorf> I cant access my old minecraft account anything I can do?
#580 [10:46] * Daniel15996 [webchat@172.58.11.187] has quit. (Quit: webchat.esper.net)
#581 [10:47] <joejoe> robi you have to follow the link if you have any account issues, good luck :D http://is.gd/mc_acct
#582 [10:48] * RobiMorf [webchat@b96cfa39.eltrona.net] has quit. (Quit: webchat.esper.net)
#583 [10:48] * JorisVideler02 [webchat@ip51ccfe37.adsl-surfen.hetnet.nl] has joined #minecrafthelp
#584 [10:50] * Morf [webchat@b96cfa39.eltrona.net] has joined #minecrafthelp
#585 [10:51] <JorisVideler02> Today i've bought minecraft on my PC, I wanted to be able to cross-play with a friend on xbox so i had come to understand i had to have the windows 10 version. I saw on youtube that you had to turn your java account into a windows 10 account. But, after i had bought the java version, came to know that this was only possible if you bought the java v
#586 [10:51] <JorisVideler02> ersion a long time ago. I have no idea how I can turn my java version into a windows 10 version.
#587 [10:51] <Morf> Hi i can't access my old minecraft account because I forgot my password but if I try to reset it there is a error.
#588 [10:54] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#589 [11:00] * Mart1n [webchat@170.net-89-29-239.tvalmansa.es] has joined #minecrafthelp
#590 [11:01] <Morf> I want to play minecraft again but I cant access my old account
#591 [11:01] * liam6 [webchat@cpe-67-251-141-115.hvc.res.rr.com] has joined #minecrafthelp
#592 [11:02] <liam6> can someone help me?
#593 [11:02] <Morf> I dont think so have bin waiting for hours
#594 [11:02] <JorisVideler02> just be patient.
#595 [11:02] <liam6> ok
#596 [11:03] <liam6> my minecraft is being annoying
#597 [11:03] <Mart1n> Hi, i bui minecraft java edition but i cant log in my account, the password is correct. When i do click in the button they didnt do nothing else, please someone can help me
#598 [11:03] <liam6> i have the same problem
#599 [11:04] <Mart1n> i dont understand nothing i buy the game and all is correct but i cant play the game
#600 [11:04] * KingGnar [webchat@mta-71-69-230-14.nc.rr.com] has joined #minecrafthelp
#601 [11:04] <liam6> same
#602 [11:05] <liam6> i redeemed the card and i cant play
#603 [11:05] <braddevans> Mightyena https://paste.ubuntu.com/p/hgBbNB7Scm/
#604 [11:05] <JorisVideler02> just shut up and wait
#605 [11:05] <liam6> oof ur nice
#606 [11:06] <KingGnar> ive been trying to login to my account its been a week and it still says invalid username or password when i know its not
#607 [11:06] * DarkNoddy [~mordi@ti0020a400-2810.bb.online.no] has joined #minecrafthelp
#608 [11:07] <Mart1n> same kingnar
#609 [11:07] <braddevans> same
#610 [11:07] <braddevans> but its been the past few days
#611 [11:07] <KingGnar> have you guys tried anything
#612 [11:08] <braddevans> ive changed my password and that works for about 5 mins the breaks again
#613 [11:08] <liam6> i cant login too
#614 [11:08] <joejoe> you guys know how to fix a black screen when going full screen?
#615 [11:08] <KingGnar> have you tryed deleting your .logs
#616 [11:09] <liam6> alt+f4
#617 [11:09] <Mart1n> i change the password but the two are okey, but for example in my phone i can log in but obviusly i cant play
#618 [11:09] <joejoe> liam you are not very nice either
#619 [11:09] <liam6> lol
#620 [11:09] * MrFloppyDisc [webchat@128.210.114.78.rev.sfr.net] has quit. (Quit: webchat.esper.net)
#621 [11:10] <joejoe> nah deleting logs didn't help
#622 [11:10] <KingGnar> #minecrafthelp ive been trying to login to my account its been a week and it still says invalid username or password when i know its not
#623 [11:10] * Mythly [webchat@c-76-30-29-56.hsd1.tx.comcast.net] has joined #minecrafthelp
#624 [11:11] <Mythly> Im not getting any reset emails
#625 [11:11] * Morf [webchat@b96cfa39.eltrona.net] has quit. (Quit: webchat.esper.net)
#626 [11:12] * Mythly [webchat@c-76-30-29-56.hsd1.tx.comcast.net] has quit. (Client Quit)
#627 [11:15] * Cinerea98 [webchat@78-134-16-64.v4.ngi.it] has joined #minecrafthelp
#628 [11:16] <Cinerea98> Hi|
#629 [11:17] <liam6> helloooooo
#630 [11:18] <joejoe> so after doing some weird stuff
#631 [11:19] <joejoe> the game seems to only be working when in 1024x768 which is really weird
#632 [11:19] <liam6> oke
#633 [11:21] * MrFloppyDisc [webchat@128.210.114.78.rev.sfr.net] has joined #minecrafthelp
#634 [11:26] <Cinerea98> hi
#635 [11:26] <Cinerea98> someone is here?
#636 [11:27] <Mart1n> yes
#637 [11:27] <Cinerea98> i have aproblem with a minecraft launcher
#638 [11:27] <Mart1n> same i cant log in
#639 [11:28] <Cinerea98> me too
#640 [11:29] <Mart1n> i change my password many times, waiting hours ang delete the game logs but nothing, i think is a mojang problem
#641 [11:29] <Cinerea98> when I try to log in it tells me an invalid username or password, but I changed my password but it continues to give me the same problem
#642 [11:29] <liam6> i just bought minecraft and it doesnt leyt me login
#643 [11:30] <Mart1n> yes me too i cant log in in the game and in the website in the computer, if i try to login in the mobile i can log in so isnt my password
#644 [11:31] <liam6> when u go the the website and u hit login does it do anything?
#645 [11:31] <Mart1n> yes liam i buy yesterday and i cant play nothing
#646 [11:31] <Cinerea98> liam no
#647 [11:31] <Mart1n> nothing, sometimes appears the captcha but dosentlog in
#648 [11:31] <liam6> sammeeeeee
#649 [11:31] <liam6> i wish it was fixed
#650 [11:32] <liam6> i think i need to wait 24 hours
#651 [11:32] <Cinerea98> i wait 2 day
#652 [11:32] <liam6> oof
#653 [11:34] <Mart1n> sure is mojang problem but they didnt say nothing
#654 [11:36] * Nid [webchat@cpc121246-nmal25-2-0-cust200.19-2.cable.virginm.net] has joined #minecrafthelp
#655 [11:36] <Nid> Hi, I lost the email and password of my Minecraft account
#656 [11:36] <Nid> It has not been active for over a year
#657 [11:41] * braddevans [webchat@79-76-206-228.dynamic.dsl.as9105.com] has quit. (Quit: webchat.esper.net)
#658 [11:43] * Mart1n [webchat@170.net-89-29-239.tvalmansa.es] has quit. (Quit: webchat.esper.net)
#659 [11:43] * Flissie [webchat@c-56c6db54.011-450-6d6c6d4.bbcust.telenor.se] has joined #minecrafthelp
#660 [11:44] * Flissie [webchat@c-56c6db54.011-450-6d6c6d4.bbcust.telenor.se] has quit. (Client Quit)
#661 [11:46] * aiaiaiaiai [webchat@ppp118-210-101-183.bras2.adl4.internode.on.net] has joined #minecrafthelp
#662 [11:46] * JJONASSAON [webchat@h-42-150.A357.priv.bahnhof.se] has joined #minecrafthelp
#663 [11:46] <JJONASSAON> Hello?
#664 [11:47] <liam6> hi
#665 [11:47] * Cinerea98 [webchat@78-134-16-64.v4.ngi.it] has quit. (Quit: webchat.esper.net)
#666 [11:47] <aiaiaiaiai> Does anyone here know how long it generally takes for Mojang to respond to support emails? They say they're dealing with cases from May
#667 [11:47] <JJONASSAON> Yeah ik
#668 [11:47] <aiaiaiaiai> Is it going to take two months for them to get to my request?
#669 [11:47] <liam6> i dont think they do
#670 [11:47] <JJONASSAON> I guess
#671 [11:47] <aiaiaiaiai> Damn my accounts out there and I think it got hacked lol
#672 [11:48] <liam6> i bought minecraft yesterday and it wont let me login
#673 [11:48] <liam6> idk how to fix it
#674 [11:48] <aiaiaiaiai> Damn that sucks
#675 [11:49] <liam6> it does
#676 [11:52] * TStaar [webchat@CPE9050cad4e533-CM9050cad4e530.cpe.net.cable.rogers.com] has joined #minecrafthelp
#677 [11:52] <Nid> how long do mojang take to reply?
#678 [11:52] * Robbie_654 [webchat@93.107.88.253] has joined #minecrafthelp
#679 [11:52] <Nid> do they have some sort of phone number?
#680 [11:53] <TStaar> anyone come into a problem if someone else had claimed/migrated your old minecraft premium account to a mojang account that isnt theirs?
#681 [11:53] <Robbie_654> hello i am trying to sign up to minecraft but when i click sign up it keeps on saying unable to find locale files please reinstall and i have no idea what to do
#682 [11:55] * qer321 [webchat@047-225-077-091.res.spectrum.com] has quit. (Quit: webchat.esper.net)
#683 [11:56] * Niki [webchat@103.111-67-87.adsl-dyn.isp.belgacom.be] has joined #minecrafthelp
#684 [11:57] <Niki> I'm trying to migrate my old minecraft account and I know my email and username, but they won't give me an email to change my password. What should I do?
#685 [11:59] <Robbie_654> hello i am trying to sign up to minecraft but when i click sign up it keeps on saying unable to find locale files please reinstall and i have no idea what to do??
#686 [11:59] * TStaar [webchat@CPE9050cad4e533-CM9050cad4e530.cpe.net.cable.rogers.com] has quit. (Quit: webchat.esper.net)
#687 [12:00] * Robbie_654 [webchat@93.107.88.253] has quit. (Quit: webchat.esper.net)
#688 [12:03] * aiaiaiaiai [webchat@ppp118-210-101-183.bras2.adl4.internode.on.net] has quit. (Quit: webchat.esper.net)
#689 [12:04] * Jarhead [webchat@73.60.90.255] has joined #minecrafthelp
#690 [12:04] <Jarhead> Can anyone help me?
#691 [12:04] * Jarhead [webchat@73.60.90.255] has quit. (Client Quit)
#692 [12:07] * hugegeek [webchat@123-243-172-42.static.tpgi.com.au] has joined #minecrafthelp
#693 [12:07] <hugegeek> bruh
#694 [12:07] <hugegeek> anyone ere?
#695 [12:08] <hugegeek> bruh, i aint paying $30 for another copy of MC when i already bought the dang thing in 2011
#696 [12:08] * Marc [webchat@192.119.160.92] has joined #minecrafthelp
#697 [12:10] * Ashley [webchat@67-198-30-220.dyn.grandenetworks.net] has joined #minecrafthelp
#698 [12:10] <hugegeek> bruh
#699 [12:10] <liam6> lol
#700 [12:10] <Marc> this sucks
#701 [12:11] <hugegeek> LIAM
#702 [12:11] <hugegeek> MARC
#703 [12:11] <hugegeek> whats up doods
#704 [12:11] <hugegeek> you guys waiting weeks for mojingle to get back with emails too>?
#705 [12:11] <Marc> just wanting to die atm lol
#706 [12:11] <hugegeek> i contacted them like 2 weeks ago aye
#707 [12:11] <hugegeek> just want my account details but nah
#708 [12:11] <hugegeek> they are like
#709 [12:12] <Marc> about 1 and 1/2 months for me
#710 [12:12] <hugegeek> "make the bastards wait, and they'll get impatient and buy it again LEL EPIC WIN"
#711 [12:12] <Absol> hugegeek: Please keep it civil
#712 [12:13] <hugegeek> hard to stay civil when all it takes it a couple minutes to dig through records and send a reset password request
#713 [12:13] <hugegeek> and they spend months making people wait
#714 [12:14] <hugegeek> massive bruh moment bill gates
#715 [12:14] <Marc> well they do have other issues as well
#716 [12:14] <hugegeek> i paid my money, thats not my problem
#717 [12:15] <Niki> I've been trying to get to my old account for over a year
#718 [12:15] <hugegeek> UNACCEPTABLE
#719 [12:16] <hugegeek> sounds like they just want us to buy it again
#720 [12:16] <hugegeek> and i can tell you im going to pirate the f**ker before i pay a dime
#721 [12:18] <hugegeek> guess its time to go harass microsoft help centre instead
#722 [12:18] * gamer_boruto [webchat@c94a0921.virtua.com.br] has joined #minecrafthelp
#723 [12:18] <hugegeek> "oi BILL, GET YA SHET TOGETHER"
#724 [12:18] <gamer_boruto> I can not connect to minecraft.net
#725 [12:19] <gamer_boruto> I can not connect to minecraft.net
#726 [12:19] <hugegeek> gamer_boruto RIP
#727 [12:19] * Marc [webchat@192.119.160.92] has quit. (Quit: webchat.esper.net)
#728 [12:19] <hugegeek> guess its time to go SAIL THE HIGH SEAS, YEEAAAAAARRRRHHHHHH!!!!!
#729 [12:20] <hugegeek> PIRATE THE DAMN GAME I ALREADY OWN
#730 [12:20] <hugegeek> fucklords
#731 [12:20] * Absol kicked hugegeek from #minecrafthelp (Reason: ugegeek :Keep it civilized, you are just a human being)
#732 [12:21] <gamer_boruto> é serio preciso de ajuda
#733 [12:21] <gamer_boruto> with my account
#734 [12:21] * Dy1star [webchat@121.215.177.94] has joined #minecrafthelp
#735 [12:22] <Niki> Do you have an old account?
#736 [12:22] <Dy1star> no i got the game about 2 weeks ago
#737 [12:22] <gamer_boruto> no
#738 [12:22] <gamer_boruto> no Niki
#739 [12:22] <Dy1star> no Niki
#740 [12:23] * ardonym [webchat@5-231-134-0.ktk-ip.de] has joined #minecrafthelp
#741 [12:23] <gamer_boruto> I can not conctar on minecraft.net
#742 [12:23] * talkie [webchat@ip5f5bdbf2.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#743 [12:23] <Niki> That's weird
#744 [12:24] <Dy1star> i cannot enter servers on 1.14.4 it says the server is out of date and has the name and then this: 1.9.x - 1.14.x
#745 [12:24] <gamer_boruto> whenever I put my email and password, I click on enter but hand enters
#746 [12:25] <Niki> are you using the latest update?
#747 [12:25] <gamer_boruto> I
#748 [12:26] <gamer_boruto> or the Dy1star
#749 [12:26] <Dy1star> ??
#750 [12:26] <Dy1star> hello?
#751 [12:26] <gamer_boruto> I am Brazilian Niki
#752 [12:27] <gamer_boruto> I'm using the translator to talk to you.
#753 [12:27] <gamer_boruto> hello
#754 [12:27] <gamer_boruto> ??????
#755 [12:27] <Dy1star> hello???
#756 [12:28] <Dy1star> i cannot enter servers on 1.14.4 it says the server is out of date and has the name and then this: 1.9.x - 1.14.x
#757 [12:28] <Niki> btw, I don't work here. Just trying to help
#758 [12:28] <gamer_boruto> not to
#759 [12:29] <Dy1star> hello Niki?
#760 [12:29] <Niki> Dy1star are you ust
#761 [12:29] <Niki> using texture packs?
#762 [12:29] <Dy1star> I am no
#763 [12:29] <Dy1star> No Niki
#764 [12:29] <Dy1star> No Niki
#765 [12:29] * Dy1star [webchat@121.215.177.94] has left #minecrafthelp
#766 [12:30] * Dy1star [webchat@121.215.177.94] has joined #minecrafthelp
#767 [12:30] <Dy1star> hello?
#768 [12:30] <gamer_boruto> I'm Brazilian, and you?
#769 [12:31] <Dy1star> Australian
#770 [12:31] <gamer_boruto> what
#771 [12:31] * DaNeuz23 [webchat@h85.112.16.98.dynamic.ip.windstream.net] has joined #minecrafthelp
#772 [12:31] <Dy1star> Aussie
#773 [12:31] * ardonym [webchat@5-231-134-0.ktk-ip.de] has quit. (Quit: webchat.esper.net)
#774 [12:31] <gamer_boruto> What did you say?
#775 [12:32] <Dy1star> i cannot enter servers on 1.14.4 it says the server is out of date and has the name and then this: 1.9.x - 1.14.x is my minecraft broken or are the servers broken?
#776 [12:32] <Lord_Ralex> Dy1star, complain to those servers, they use modded software.
#777 [12:32] <Dy1star> I am from Australia
#778 [12:32] <Dy1star> I don't though
#779 [12:32] <Lord_Ralex> The servers you are trying to play on do.
#780 [12:33] <gamer_boruto> Do you speak English or are you a translator?
#781 [12:33] <Dy1star> ohhhh
#782 [12:33] <DaNeuz23> Hi, years ago i convinced my folks to buy minecraft for me. we used their email. which has now been deleted. however i received my transaction id and entered my current email along with the email my parents used to register the account.... with this transaction id and new email... will i be able to log into my old account again??
#783 [12:33] <Dy1star> i speak english
#784 [12:33] <Lord_Ralex> ??> DaNeuz23 mojang/email
#785 [12:33] <Mightyena> DaNeuz23: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#786 [12:33] <Mightyena> DaNeuz23: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#787 [12:34] * Albataur [webchat@lfbn-bay-1-49-124.w83-193.abo.wanadoo.fr] has joined #minecrafthelp
#788 [12:34] <DaNeuz23> i already sent the email with transaction id. just didnt know if something like this is heard of happening and was just looking for the little light at the end of the tunnel
#789 [12:34] <gamer_boruto> that Cool
#790 [12:34] * Albataur [webchat@lfbn-bay-1-49-124.w83-193.abo.wanadoo.fr] has quit. (Client Quit)
#791 [12:34] <Lord_Ralex> DaNeuz23, if you sent them the ID, then they should be able to.
#792 [12:34] <Dy1star> so what is Wynncrafts email support thing?
#793 [12:35] <DaNeuz23> thanks ralex
#794 [12:35] <DaNeuz23> i apreciate the response.
#795 [12:36] <gamer_boruto> algume works here on minecrafthelp
#796 [12:36] <Dy1star> wait should I just search "Wynncraft support"?
#797 [12:36] <Dy1star> eh im searchoing it anyway
#798 [12:36] <Dy1star> eh im searchoing it anyway
#799 [12:36] * Dy1star [webchat@121.215.177.94] has left #minecrafthelp
#800 [12:37] <gamer_boruto> is
#801 [12:37] * gamer_boruto [webchat@c94a0921.virtua.com.br] has quit. (Quit: webchat.esper.net)
#802 [12:37] * Nid [webchat@cpc121246-nmal25-2-0-cust200.19-2.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#803 [12:40] <MrFloppyDisc> uh
#804 [12:40] <MrFloppyDisc> my login worked
#805 [12:40] <MrFloppyDisc> well
#806 [12:41] * Dylan [webchat@c-73-205-112-96.hsd1.fl.comcast.net] has joined #minecrafthelp
#807 [12:41] <Dylan> Hello, anyone able to help me out?
#808 [12:43] * Dylan [webchat@c-73-205-112-96.hsd1.fl.comcast.net] has quit. (Client Quit)
#809 [12:43] * Dy1star [webchat@121.215.177.94] has joined #minecrafthelp
#810 [12:43] <Dy1star> hello?
#811 [12:44] * bobby [webchat@c-71-60-229-88.hsd1.pa.comcast.net] has joined #minecrafthelp
#812 [12:44] * Benink [webchat@c-67-184-152-201.hsd1.il.comcast.net] has joined #minecrafthelp
#813 [12:44] <bobby> yo
#814 [12:44] <bobby> my name bobby
#815 [12:44] <Benink> lol hows it going
#816 [12:45] <bobby> i want a refund 😂
#817 [12:45] <bobby> my sheut wont work
#818 [12:45] * Benink [webchat@c-67-184-152-201.hsd1.il.comcast.net] has quit. (Client Quit)
#819 [12:45] <bobby> i need help nigga
#820 [12:45] <Absol> bobby: Please keep it civil
#821 [12:46] <bobby> i need help slave
#822 [12:46] <bobby> bruh help me
#823 [12:46] <bobby> before i commit toe suck
#824 [12:46] <bobby> Absol
#825 [12:46] <bobby> @everyone
#826 [12:47] <Dy1star> hello I think my minecraft 1.14.4 is broken everytime I click on Multiplayer it shows every server apart from hypixel as "server out of date" it shows the name and then this: 1.9.x - 1.14.x I am not sure if my minecraft is broken or the servers are just scuffed
#827 [12:47] <bobby> no one cares, fix my problem first
#828 [12:48] <Dy1star> what do you mean your "shuet"won't work explain it further
#829 [12:48] <bobby> ur mum
#830 [12:48] <bobby> im 71 years old and my minecraft wont work
#831 [12:48] <Dy1star> haha very funny infact so funny i FORGOT TO LAUGH
#832 [12:48] <bobby> im a veteran of the tiki tiki tribe
#833 [12:48] <bobby> wow
#834 [12:48] <Dy1star> nobody cares
#835 [12:48] <bobby> i must be really funny then
#836 [12:48] <bobby> ur mumn
#837 [12:49] <Dy1star> no u
#838 [12:49] <bobby> nou reverse card
#839 [12:49] <bobby> bruh you irrelevant, stop talking to daddy god
#840 [12:49] <Dy1star> whatever i don't give a crap just help me please
#841 [12:49] <bobby> no help me first
#842 [12:49] <bobby> or else
#843 [12:49] <Dy1star> why?
#844 [12:49] * ZorgeonicsINC [webchat@c-71-63-248-61.hsd1.or.comcast.net] has joined #minecrafthelp
#845 [12:49] <bobby> ill commit toe suck
#846 [12:49] * Benink [webchat@c-67-184-152-201.hsd1.il.comcast.net] has joined #minecrafthelp
#847 [12:50] <Dy1star> that's pretty gay
#848 [12:50] <bobby> whats gud my fellow minecraft toe suckers
#849 [12:50] <Dy1star> whatever!
#850 [12:50] <Dy1star> whatever!
#851 [12:50] * bobby [webchat@c-71-60-229-88.hsd1.pa.comcast.net] has left #minecrafthelp
#852 [12:50] <Dy1star> hello I think my minecraft 1.14.4 is broken everytime I click on Multiplayer it shows every server apart from hypixel as "server out of date" it shows the name and then this: 1.9.x - 1.14.x I am not sure if my minecraft is broken or the servers are just scuffed
#853 [12:50] * nhggufuktard [webchat@c-71-60-229-88.hsd1.pa.comcast.net] has joined #minecrafthelp
#854 [12:50] <nhggufuktard> yo
#855 [12:50] <nhggufuktard> help me
#856 [12:50] <nhggufuktard> or else
#857 [12:50] * Absol kicked nhggufuktard from #minecrafthelp (Reason: hggufuktard :Stop spamming)
#858 [12:50] <ZorgeonicsINC> help me, i havent been able to get onto my account for the past few days and i have been able before, it is a pretty old account and i have tried migrating it but it has not worked. what do i do?
#859 [12:51] * nhggufukcamebackbeutch [webchat@c-71-60-229-88.hsd1.pa.comcast.net] has joined #minecrafthelp
#860 [12:51] <nhggufukcamebackbeutch> i came back from the bannishing dead
#861 [12:51] <nhggufukcamebackbeutch> help me help you
#862 [12:51] <Dy1star> omg go away
#863 [12:51] <nhggufukcamebackbeutch> who are you
#864 [12:52] <Dy1star> haha you're that guy who said his gonna commit toe suck
#865 [12:52] <nhggufukcamebackbeutch> im nhggufuk, the greatest notch ever created
#866 [12:52] <nhggufukcamebackbeutch> you cant beat me
#867 [12:52] <nhggufukcamebackbeutch> toe suck? thats gay
#868 [12:52] <Dy1star> omg whatever!
#869 [12:52] <Benink> yo anyone else keep getting disconnected from ur own realms server
#870 [12:52] <Dy1star> help me pleae
#871 [12:52] <Dy1star> hello I think my minecraft 1.14.4 is broken everytime I click on Multiplayer it shows every server apart from hypixel as "server out of date" it shows the name and then this: 1.9.x - 1.14.x I am not sure if my minecraft is broken or the servers are just scuffed
#872 [12:52] <nhggufukcamebackbeutch> no
#873 [12:52] <nhggufukcamebackbeutch> help me first
#874 [12:52] <Dy1star> omg im done im leaving
#875 [12:52] <Dy1star> omg im done im leaving
#876 [12:52] * Dy1star [webchat@121.215.177.94] has left #minecrafthelp
#877 [12:52] <nhggufukcamebackbeutch> this guy is fraud, he took my girlfriend!
#878 [12:53] <Benink> lol
#879 [12:53] * Dy1star [webchat@121.215.177.94] has joined #minecrafthelp
#880 [12:53] <ZorgeonicsINC> literally i need help!
#881 [12:53] <nhggufukcamebackbeutch> she was my minecraft girlfriend
#882 [12:53] <nhggufukcamebackbeutch> no
#883 [12:53] <nhggufukcamebackbeutch> you dont need hel
#884 [12:53] <nhggufukcamebackbeutch> you need notch, and that is me
#885 [12:53] <Dy1star> OMG IM IN THE SAME SERVER
#886 [12:53] <nhggufukcamebackbeutch> wdym
#887 [12:53] <Benink> its all the same
#888 [12:53] <nhggufukcamebackbeutch> this will always be same server
#889 [12:53] <Dy1star> WELL COULD SOMEBODY GET RID OF THIS GUYA
#890 [12:53] * nutgod400 [webchat@pool-96-246-182-84.nycmny.fios.verizon.net] has joined #minecrafthelp
#891 [12:53] <Dy1star> GUY*
#892 [12:53] <Benink> bro mc just updated recently jsut go back to 1.14.3 for a bit
#893 [12:53] <nhggufukcamebackbeutch> ok nhggufuk has to go, cya sweeties
#894 [12:53] <nhggufukcamebackbeutch> ok nhggufuk has to go, cya sweeties
#895 [12:53] * nhggufukcamebackbeutch [webchat@c-71-60-229-88.hsd1.pa.comcast.net] has left #minecrafthelp
#896 [12:53] <nutgod400> fuck you
#897 [12:53] <Absol> nutgod400: Please keep it civil
#898 [12:54] <Dy1star> i don't know how?
#899 [12:54] <Benink> at the laucnher
#900 [12:54] <nutgod400> nutgod
#901 [12:54] * ZorgeonicsINC [webchat@c-71-63-248-61.hsd1.or.comcast.net] has quit. (Client Quit)
#902 [12:54] <Dy1star> yeah?
#903 [12:54] * Sporro [webchat@c-73-207-80-77.hsd1.ga.comcast.net] has joined #minecrafthelp
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#905 [12:54] <Dy1star> at the launcher?
#906 [12:54] <Benink> sorry
#907 [12:54] <Benink> was double checking
#908 [12:54] <Dy1star> okay
#909 [12:55] <Benink> go to installations towards the top
#910 [12:55] <Dy1star> yep
#911 [12:55] <Benink> then click new and set it to 1.14.3
#912 [12:55] * Steven [webchat@96-35-40-128.dhcp.stls.mo.charter.com] has joined #minecrafthelp
#913 [12:55] <Dy1star> okay tysm dude
#914 [12:55] <Sporro> Hi. I just set up a 1.14.4 multiplayer server, and I can connect with my IPv4 address in ipconfig, but my friend can't connect using the same IP.
#915 [12:55] * Steven [webchat@96-35-40-128.dhcp.stls.mo.charter.com] has quit. (Client Quit)
#916 [12:55] <Benink> you gotta set it to that to the left of the play button first
#917 [12:56] <Benink> using the drop down button
#918 [12:56] <Dy1star> crap i pressed start without doing that
#919 [12:56] <Sporro> i've already done port forwarding, but he still can't connect
#920 [12:58] * Niki [webchat@103.111-67-87.adsl-dyn.isp.belgacom.be] has quit. (Quit: webchat.esper.net)
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#922 [13:03] * MissSoccer [webchat@173.235.81.177] has joined #minecrafthelp
#923 [13:04] <Benink> i keep getting disconnected from my own realms server and its kinda epic any idea as to how to fix this garbage
#924 [13:04] <MissSoccer> Hi, I'm not getting emails for a password reset for my account.
#925 [13:05] <Benink> you sure its the right email?
#926 [13:05] <MissSoccer> very
#927 [13:05] <MissSoccer> i just read the rules anyway so
#928 [13:05] <MissSoccer> cause i'm dumb, guess i'll just wait for mojang to get there stuff together
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#932 [13:09] * THE_WIZ [webchat@24-171-21-27.dhcp.stls.mo.charter.com] has joined #minecrafthelp
#933 [13:10] <THE_WIZ> Hi again, I hope someone is here to help this time. When I open a world it crashes when or after it loads. Here is my crash report:
#934 [13:11] <THE_WIZ> https://paste.gg/p/anonymous/0a2293a94a2642a8b342325bf78b7788
#935 [13:12] * wiiben [webchat@0x3e2c8720.mobile.telia.dk] has joined #minecrafthelp
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#937 [13:13] <wiiben> hi im wiiben and i have rt
#938 [13:15] * MythicalGeek [webchat@cpe-67-240-208-98.rochester.res.rr.com] has joined #minecrafthelp
#939 [13:16] <MythicalGeek> Hi I have a question about my connectivity issues with multiplayer servers
#940 [13:16] <wiiben> hi im wiiben and i have tryied every thing og your support site, but still i can`t login. i have had a account for as long as mincraft have existed, i even playd the alfa version. but then i stopped playing for 4 years and when i came back i coulden`t login. so now i dersperat need help
#941 [13:19] * Mel [webchat@pool-74-102-52-6.nwrknj.fios.verizon.net] has joined #minecrafthelp
#942 [13:19] * Ree [webchat@74-194-244-151.cnrocmta02.res.dyn.suddenlink.net] has joined #minecrafthelp
#943 [13:19] <Mel> Every time I try to start I get a message that its crashed.
#944 [13:20] <Mel> It says "Game Crashed. Am unexpected issue has occurred...
#945 [13:21] <Mel> Any idea how I can fix this?
#946 [13:21] <Ree> When trying to download to my PC, I keep getting an error that 'Another installation is in progress & I must complete that installation before continuing this one'
#947 [13:23] <Ree> But, I went to my program files, download files & desktop & made sure anything related to minecraft was deleted/cleared out. But it still shows this error message
#948 [13:23] * checkvo [webchat@77.111.246.92] has joined #minecrafthelp
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#950 [13:24] <checkvo> so i know my username for minecraft but forgot my password and the email for the account i can no longer access on outlook.com so i have no way to change my password. any help?
#951 [13:24] <Fiona> whenever i load into the game it always says mincraft is not responding how do i fix that?
#952 [13:31] * Fiona [webchat@cpe-65-26-102-21.kc.res.rr.com] has quit. (Quit: webchat.esper.net)
#953 [13:34] <Dy1star> crap i've been playing and I didn't notice I haven't left
#954 [13:34] <Dy1star> crap i've been playing and I didn't notice I haven't left
#955 [13:35] * Dy1star [webchat@121.215.177.94] has left #minecrafthelp
#956 [13:36] * zKpoYT [webchat@174.96.60.94.rev.vodafone.pt] has joined #minecrafthelp
#957 [13:36] <zKpoYT> yes
#958 [13:36] * zKpoYT [webchat@174.96.60.94.rev.vodafone.pt] has quit. (Client Quit)
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#964 [13:47] * nestor5513 [webchat@29.red-83-36-97.dynamicip.rima-tde.net] has joined #minecrafthelp
#965 [13:47] <nestor5513> hi?
#966 [13:50] <nestor5513> I have forgotten the password of the Minecraft account and the one of my mail and I can not enter I have sent them a receipt of cubecraft so they can see that it is my account that I am the owner
#967 [13:55] * Ree [webchat@74-194-244-151.cnrocmta02.res.dyn.suddenlink.net] has quit. (Quit: webchat.esper.net)
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#971 [14:13] * Daniel9757 [webchat@107-138-218-1.lightspeed.miamfl.sbcglobal.net] has joined #minecrafthelp
#972 [14:14] <Daniel9757> Hello I recently Purchased Minecraft Java for pc with the thought of being able to play cross platforming with my friends on xbox, then i realized i needed the windows 10 edition, is there anyway to get it for free with the purchase of java?
#973 [14:16] * THE_WIZ [webchat@24-171-21-27.dhcp.stls.mo.charter.com] has quit. (Quit: webchat.esper.net)
#974 [14:20] * AWildF0x [webchat@60.114.78.83.dynamic.wline.res.cust.swisscom.ch] has joined #minecrafthelp
#975 [14:20] <AWildF0x> italian?
#976 [14:21] * Lord_of_Life [~Lord@77.28.169.133] has quit. (Ping timeout: 190 seconds)
#977 [14:21] <AWildF0x> someone speak italian?
#978 [14:23] <AWildF0x> i can't log to minecraft.net,i click the log button but nothing happens
#979 [14:23] <AWildF0x> please help me
#980 [14:24] <AWildF0x> i buy minecraft on the phone for 23 and i can't play
#981 [14:24] <AWildF0x> why i can't play minecraft java ?
#982 [14:25] <AWildF0x> someone online?
#983 [14:25] * Daddiods1 [webchat@mobile-107-77-229-67.mobile.att.net] has joined #minecrafthelp
#984 [14:26] <Daddiods1> I can't get on my Realms server. It says it's outdated on 1.14.3.
#985 [14:27] <AWildF0x> someone could answer me
#986 [14:27] * Lord_of_Life [~Lord@77.28.165.2] has joined #minecrafthelp
#987 [14:28] <AWildF0x> I BUY MINECRAFT BY PHONE,AND I CAN'T LOG IN MINECRAFT.NET!
#988 [14:28] * AWildF0x [webchat@60.114.78.83.dynamic.wline.res.cust.swisscom.ch] has quit. (Quit: webchat.esper.net)
#989 [14:28] <Daddiods1> I don't think anyone is listening.
#990 [14:31] * Daddiods1 [webchat@mobile-107-77-229-67.mobile.att.net] has quit. (Quit: webchat.esper.net)
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#992 [14:33] * Boonierony [webchat@178.135.92.18] has joined #minecrafthelp
#993 [14:33] <Boonierony> Hi I have been trying to connect to my account today
#994 [14:34] <Boonierony> but every time i join a server it says invalid token
#995 [14:34] <Boonierony> and idk why
#996 [14:34] * rach [webchat@cpc114114-lee213-2-0-cust333.7-1.cable.virginm.net] has joined #minecrafthelp
#997 [14:35] * lead_pipe23 [~Lead@38.29.184.199] has quit. (Quit: Bye)
#998 [14:35] <idk> I forgot my email plz help
#999 [14:35] * lead_pipe23 [~Lead@38.29.184.199] has joined #minecrafthelp
#1000 [14:36] <rach> i cant log in but have reset my password and waited days
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#1004 [14:41] <updown> I can't join servers anymore because it keeps saying invalid tokens
#1005 [14:41] <updown> i have been playinf for the past 3 days normally
#1006 [14:42] <updown> but today it is saying that i cant join a server
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#1010 [14:49] <yet> is there anyone that can help me
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#1012 [14:50] * Jack is now known as Guest99359
#1013 [14:50] <Guest99359> i have just purchased minecraft and it keeps crashing on the launcher , any suggestions ?
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#1020 [14:57] <ItzIan> hello
#1021 [14:57] <ItzIan> anyone here>
#1022 [14:57] * ItzIan [webchat@cpe-75-187-98-2.insight.res.rr.com] has quit. (Client Quit)
#1023 [14:59] <Seigetsuko> Hi, I'm here because I am new to Minecraft and didn't realize that there were more than one version for PC when I bought it, and I ended up getting Bedrock but was super disappointed to find out that all the servers I wanted to join were for Java only and that it was the edition I should have bought. I am wondering if there's any way to switch edit
#1024 [14:59] <Seigetsuko> ions without paying twice... (Can't really afford to put $60 into gaming budget this month, and I already paid $29.99 for the Minecraft for Windows 10 Starter Pack on the Microsoft store...)
#1025 [15:00] * ItzIan [webchat@cpe-75-187-98-2.insight.res.rr.com] has joined #minecrafthelp
#1026 [15:00] <ItzIan> HELLO I NEED HELP ASAP
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#1028 [15:06] * requinFR [webchat@78.252.219.108] has joined #minecrafthelp
#1029 [15:09] <requinFR> Hi, I have a problem, because, I buy Minecraft a long ago and, I can Claim a Minecraft Bedrock edition to play with a friend who play with switch but.. When I'm going in the internet site for account of Mojang, when I log in they say, Unknow adress or password but i use the same adress and the same password in the minecraft site and this work, i do
#1030 [15:09] <requinFR> n't understand..
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#1032 [15:14] * iMr_HosT [webchat@51.36.17.210] has joined #minecrafthelp
#1033 [15:15] <iMr_HosT> Hi
#1034 [15:15] <iMr_HosT> I left my account for a short period of time and when I returned I did not find the game in my account!
#1035 [15:16] * bryce [webchat@c-71-201-200-192.hsd1.in.comcast.net] has joined #minecrafthelp
#1036 [15:16] <bryce> i have white lines on my tools
#1037 [15:16] <bryce> I cant seem to fix it
#1038 [15:17] <iMr_HosT> CAN YOU HELP ME ?
#1039 [15:18] <bryce> ^
#1040 [15:19] * iMr_HosT [webchat@51.36.17.210] has quit. (Client Quit)
#1041 [15:20] <bryce> help
#1042 [15:20] <bryce> whitelines on tools
#1043 [15:28] * Shatter [webchat@host86-169-202-160.range86-169.btcentralplus.com] has joined #minecrafthelp
#1044 [15:28] * Bond007 [webchat@host86-147-184-48.range86-147.btcentralplus.com] has joined #minecrafthelp
#1045 [15:29] <Shatter> I kept getting the The process cannot access the file because it is being used by another process.
#1046 [15:29] <Shatter> message, after deleting bytefence I am still getting the error?
#1047 [15:30] * Shatter [webchat@host86-169-202-160.range86-169.btcentralplus.com] has quit. (Client Quit)
#1048 [15:32] <Bond007> Some one spawned in so many ended dragons I can’t kill them and it’s so lagy
#1049 [15:32] * ItsJustE [webchat@73.58.145.114] has joined #minecrafthelp
#1050 [15:33] * lead_pipe23 [~Lead@38.29.184.199] has quit. (Quit: Bye)
#1051 [15:33] <ItsJustE> i keep getting java platform se binary is not responding every time i try to play how do i fix that
#1052 [15:35] <Bond007> Heeeeeeeeeeeeeelp please
#1053 [15:36] <ItsJustE> i need help cause i literally cannot play at all due to that error
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#1055 [15:45] * JDB [webchat@cpc105958-hudd12-2-0-cust438.4-1.cable.virginm.net] has joined #minecrafthelp
#1056 [15:45] <JDB> Hello
#1057 [15:46] <bryce> white lines
#1058 [15:46] <JDB> I have been trying to boot up Minecraft java edition but it keeps crashing,
#1059 [15:46] <JDB> do you know what I should do?
#1060 [15:49] <ItsJustE> same jd
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#1063 [15:51] * Daniel0 [webchat@ip72-211-135-126.tc.ph.cox.net] has joined #minecrafthelp
#1064 [15:51] <Daniel0> Was was there 7 enderdragons in my end
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#1073 [16:10] * steph1 [webchat@23.27.228.202] has joined #minecrafthelp
#1074 [16:11] <steph1> i cant log in,
#1075 [16:11] <steph1> updated to Windows 1903
#1076 [16:11] <steph1> tried to log in it would not let me,
#1077 [16:11] <steph1> changed my password
#1078 [16:11] <steph1> deleted cookies and still cant log in
#1079 [16:12] <steph1> when i click on the log in button, nothing happens
#1080 [16:13] * lead_pipe23 [~Lead@38.29.184.199] has joined #minecrafthelp
#1081 [16:15] * Dio [webchat@96-42-247-131.dhcp.roch.mn.charter.com] has joined #minecrafthelp
#1082 [16:17] <Dio> Hello, I have been having trouble with connecting to servers for some time now, I get the error message io.netty.channel.abstractchannel$annotatedconnectexception connection timed out when I try to join one. Previously this issue had only occurred for custom name servers (not IP address servers) but as of just now all servers receive this message
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#1084 [16:18] * owen [webchat@adsl-205-207-179-139.kwic.com] has joined #minecrafthelp
#1085 [16:19] <owen> hi my game will not launch
#1086 [16:19] <owen> how do I fix it
#1087 [16:21] * owen [webchat@adsl-205-207-179-139.kwic.com] has quit. (Client Quit)
#1088 [16:21] * Owen [webchat@adsl-205-207-179-139.kwic.com] has joined #minecrafthelp
#1089 [16:22] <Owen> Hey My minecraft will not launch it keeps on saying launch failed
#1090 [16:23] <Owen> can u help me
#1091 [16:24] * j0 [webchat@cm-171-100-253-99.revip10.asianet.co.th] has joined #minecrafthelp
#1092 [16:25] <Owen> hello
#1093 [16:28] * j0 [webchat@cm-171-100-253-99.revip10.asianet.co.th] has quit. (Client Quit)
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#1098 [16:55] * calle [webchat@6.79-160-56.customer.lyse.net] has joined #minecrafthelp
#1099 [16:55] <calle> hey there, anyone here?
#1100 [16:56] <calle> I bought the game many years ago and some years ago i migrated it when microsoft bought it etc, now I cant logg on and when i ask for a password reset i get no e mail. is there something else i can dO?
#1101 [16:56] * clarjon1 [~clarjon1@23-248-49-204.tpia.execulink.com] has joined #minecrafthelp
#1102 [17:02] * Dave [webchat@pool-96-231-55-175.washdc.fios.verizon.net] has joined #minecrafthelp
#1103 [17:02] * Badi [webchat@108.62.5.28.rdns.1ue.com] has joined #minecrafthelp
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#1105 [17:03] * Dave is now known as Guest75213
#1106 [17:03] <Badi> Im on IOS and my Minecraft is 1.12 , I need 1.13 to play with friends no update is showing for it
#1107 [17:03] * v is now known as Guest91690
#1108 [17:03] <Guest75213> I purchased a world for my child on my iphone, however the download is stuck and won't complete
#1109 [17:04] <Guest75213> error states: Purchase in progress, this shouldn't take long
#1110 [17:04] <Badi> On IPhone did u buy it from the App Store?
#1111 [17:04] <Guest75213> yes
#1112 [17:04] <Guest75213> through the minecraft app
#1113 [17:04] <Badi> Are u sure the app is affiliated with Mojang?
#1114 [17:04] <Guest75213> Yes
#1115 [17:05] <Badi> Try updating the app
#1116 [17:05] <Badi> If that doesn’t work u can try to delete Minecraft and re download it
#1117 [17:05] <Guest75213> I've tried redownloading the app and when I try and repurchase, it states that the skin has already been purchase, minecraft will restore for free
#1118 [17:06] <Badi> what version of Minecraft is it?
#1119 [17:06] <Badi> Ex . 1.12 or 1.13?
#1120 [17:06] <Guest75213> 1.12
#1121 [17:06] <Badi> U have to wait a couple days for 1.13 to come out
#1122 [17:06] <Badi> The update fixes bugs and glitches
#1123 [17:07] <Badi> I have the same problem
#1124 [17:07] <Guest75213> do you know when the release is scheduled for?
#1125 [17:07] <Badi> I cannot play with others till 1.13 comes out
#1126 [17:07] <Badi> I am not sure
#1127 [17:07] <Badi> That’s why I am on the forum my self to find out
#1128 [17:08] <Guest75213> okay, thanks!
#1129 [17:08] <Badi> No problem
#1130 [17:08] * Guest75213 [webchat@pool-96-231-55-175.washdc.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#1131 [17:09] * Badi [webchat@108.62.5.28.rdns.1ue.com] has quit. (Quit: webchat.esper.net)
#1132 [17:18] * Brody [webchat@66-215-29-208.static.lsan.ca.charter.com] has joined #minecrafthelp
#1133 [17:20] <Brody> when I try to start Minecraft Java edition it says not responding I don't know how to fix this please help at your convenience
#1134 [17:21] <Brody> ive already paid the 26.95 for the game
#1135 [17:22] * Kr4k3ns [webchat@bd0449b1.virtua.com.br] has joined #minecrafthelp
#1136 [17:22] <Kr4k3ns> hi
#1137 [17:23] <Kr4k3ns> i need help
#1138 [17:23] <Kr4k3ns> i cant jog in
#1139 [17:23] <Kr4k3ns> log*
#1140 [17:23] * Kr4k3ns [webchat@bd0449b1.virtua.com.br] has quit. (Client Quit)
#1141 [17:23] * ouija [webchat@c-67-167-127-243.hsd1.il.comcast.net] has joined #minecrafthelp
#1142 [17:25] * peepsjj [webchat@32.218-62-69.ftth.swbr.surewest.net] has joined #minecrafthelp
#1143 [17:25] <ouija> heya! so, I tried to install a mod but it ended up being a virus. I'm after getting rid of the virus but minecraft still crashes when loading. I've uninstalled and reinstalled minecraft but it still doesn't work. I just want to play and I was working on a really cool house. Any idea on what to do? :[
#1144 [17:26] * wiiben [webchat@0x3e2c8720.mobile.telia.dk] has quit. (Quit: webchat.esper.net)
#1145 [17:29] <peepsjj> heyo so like minecraft works fine on my pc, but i wanted to play on my mac. I can log in both to the website and launcher on the pc, and can log into the website, but when i launched the app on my mac, I wasn't able to log in, even after waiting an hour. I want to reset my password, just to make sure this is a password related issue, but the EMAIL
#1146 [17:29] <peepsjj> MY ACCOUNT HAS BEEN REGISTERED TO HAS BEEN DELETED. in addition, when asked security questions on both the pc and mac, it said one of my answers was incorrect...even though they were all fact-based questions. any suggestions?
#1147 [17:30] * calle [webchat@6.79-160-56.customer.lyse.net] has quit. (Quit: webchat.esper.net)
#1148 [17:30] * desertstorms [webchat@pool-173-71-159-24.nrflva.fios.verizon.net] has joined #minecrafthelp
#1149 [17:31] <desertstorms> So i have the email from 7 years ago to the email I'm trying to log in with proving I purchased the game. I log in and the game isn't on my profile and its telling me I need to buy it
#1150 [17:31] * Sean [webchat@97-91-150-20.dhcp.stls.mo.charter.com] has joined #minecrafthelp
#1151 [17:32] <Sean> I don't know my security question to my account and I don't get the instruction in my email if I click the send instructions
#1152 [17:33] <Sean> is anybody here?
#1153 [17:33] <Sean> hello?
#1154 [17:33] * peepsjj [webchat@32.218-62-69.ftth.swbr.surewest.net] has quit. (Quit: webchat.esper.net)
#1155 [17:33] <Sean> anybody?
#1156 [17:34] * Pengoins [webchat@ip98-167-31-39.lv.lv.cox.net] has joined #minecrafthelp
#1157 [17:34] <Sean> nvm
#1158 [17:34] <Sean> I don't know my security question to my account and I don't get the instruction in my email if I click the send instructions
#1159 [17:34] * BedWarsPlayer [webchat@cpe-65-24-203-42.insight.res.rr.com] has joined #minecrafthelp
#1160 [17:34] <Pengoins> hello
#1161 [17:35] <BedWarsPlayer> im having problems
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#1164 [17:36] * PandasRCool [webchat@cpe-65-24-203-42.insight.res.rr.com] has joined #minecrafthelp
#1165 [17:36] <PandasRCool> my skin wont change
#1166 [17:36] * desertstorms [webchat@pool-173-71-159-24.nrflva.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#1167 [17:36] * PandasRCool [webchat@cpe-65-24-203-42.insight.res.rr.com] has quit. (Client Quit)
#1168 [17:38] * mars [webchat@cpe-69-201-9-90.twcny.res.rr.com] has joined #minecrafthelp
#1169 [17:38] <mars> I signed up for the beta but didn't get an email in my inbox
#1170 [17:39] <mars> this is what it says Check the inbox associated with your Microsoft or Xbox Live account for your free Minecraft Earth skin and the latest updates. on the website
#1171 [17:41] * EMILIE [webchat@41.249.100.246] has joined #minecrafthelp
#1172 [17:41] <EMILIE> HELOO
#1173 [17:41] <EMILIE> i just both the game and i cant log in
#1174 [17:43] * WaTeRiNdUsTrIeS [webchat@aftr-95-222-29-98.unity-media.net] has joined #minecrafthelp
#1175 [17:44] <WaTeRiNdUsTrIeS> Hello :) I can not access my account
#1176 [17:45] <EMILIE> did you just both the game to
#1177 [17:46] <WaTeRiNdUsTrIeS> No, i can't login because my Account ist really old and i can't get a new passwort on my E-Mail adress
#1178 [17:46] <EMILIE> so can you tell me how to log in exactly im new
#1179 [17:47] <EMILIE> in the mincraft.net the page just dont move
#1180 [17:47] * mars [webchat@cpe-69-201-9-90.twcny.res.rr.com] has quit. (Quit: webchat.esper.net)
#1181 [17:52] * Creeper467 [webchat@c-24-12-131-193.hsd1.in.comcast.net] has joined #minecrafthelp
#1182 [17:52] <Creeper467> i have a problem
#1183 [17:52] <Creeper467> When i start minecraft i can't load. it stops at the end of the loading screen
#1184 [17:53] * Nanophage [webchat@cpe-71-64-11-198.insight.res.rr.com] has joined #minecrafthelp
#1185 [17:53] <Creeper467> how do i fix this
#1186 [17:53] * Creeper467 [webchat@c-24-12-131-193.hsd1.in.comcast.net] has quit. (Client Quit)
#1187 [17:54] <EMILIE> LOL HOW TO LOG IN
#1188 [17:54] <Brody> SAME @creeper467
#1189 [17:54] <Nanophage> I have a minecraft realm that has been offline for a bit. My friend and I wanna join back in, but I can't renew the server it keeps giving me an error saying "Unable to Purchase" and it says realms can't connect. What should I do?
#1190 [17:55] <EMILIE> just both the game
#1191 [17:55] <EMILIE> and i dont know how to log in o_o
#1192 [17:55] * Brody [webchat@66-215-29-208.static.lsan.ca.charter.com] has quit. (Quit: webchat.esper.net)
#1193 [17:55] <EMILIE> sooooooo
#1194 [17:56] * Kr4k3ns [webchat@bd0449b1.virtua.com.br] has joined #minecrafthelp
#1195 [17:57] <Kr4k3ns> how to discover witch file is being used unsted of minecraft
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#1197 [17:58] * Nanophage [webchat@cpe-71-64-11-198.insight.res.rr.com] has quit. (Quit: webchat.esper.net)
#1198 [17:59] * Dry [webchat@118-235-137-216.mtaonline.net] has joined #minecrafthelp
#1199 [18:00] <Dry> I'm having troubles with an error and I can't join friend's servers and other large servers like hypixel. Here is the error: java.io.IOException: An existing connection was forcibly closed by the remote host.
#1200 [18:01] * Dio [webchat@96-42-247-131.dhcp.roch.mn.charter.com] has quit. (Quit: webchat.esper.net)
#1201 [18:01] * Guest91690 [webchat@cm-171-100-253-99.revip10.asianet.co.th] has quit. (Quit: webchat.esper.net)
#1202 [18:03] * ouija [webchat@c-67-167-127-243.hsd1.il.comcast.net] has quit. (Quit: webchat.esper.net)
#1203 [18:04] * Sandvichs [webchat@47-34-54-108.dhcp.unas.mo.charter.com] has joined #minecrafthelp
#1204 [18:05] <Sandvichs> pls help
#1205 [18:05] <Sandvichs> hello
#1206 [18:07] * laserman123 [webchat@cpe-174-102-234-235.wi.res.rr.com] has joined #minecrafthelp
#1207 [18:08] <laserman123> so basically i have an email linked to the minecraft account and that email has been deleted and i dont know the password either
#1208 [18:09] * Sandvichs [webchat@47-34-54-108.dhcp.unas.mo.charter.com] has quit. (Client Quit)
#1209 [18:09] <laserman123> anyone herer
#1210 [18:10] <EMILIE> JUST BOTH THE GAME AND I CANT LOG IN
#1211 [18:10] <EMILIE> TY
#1212 [18:11] <EMILIE> is ther a costomer service
#1213 [18:15] * Jug [webchat@pool-108-34-140-99.prvdri.fios.verizon.net] has joined #minecrafthelp
#1214 [18:15] <Jug> Hello?
#1215 [18:15] <Jug> https://bugs.mojang.com/browse/MCL-11199 This is my problem...
#1216 [18:15] * laserman123 [webchat@cpe-174-102-234-235.wi.res.rr.com] has quit. (Quit: webchat.esper.net)
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#1218 [18:22] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has quit. (Quit: Leaving)
#1219 [18:27] * Alfie [webchat@0545351a.skybroadband.com] has joined #minecrafthelp
#1220 [18:27] <Alfie> hi
#1221 [18:27] <Alfie> I had purchased minecraft a very long time ago and when i go to launch the game it says i have to either purchase the game or insert the disc? Why is this?
#1222 [18:29] * MEH [webchat@41.249.100.246] has joined #minecrafthelp
#1223 [18:29] <Alfie> hello
#1224 [18:30] <MEH> I just both the game but it say ivalid email or password
#1225 [18:30] <Alfie> what device?
#1226 [18:30] <MEH> windows
#1227 [18:30] * tkl [webchat@205.sub-174-194-29.myvzw.com] has joined #minecrafthelp
#1228 [18:30] <Alfie> ah
#1229 [18:30] <MEH> https://my.minecraft.net/fr-fr/login/
#1230 [18:31] <MEH> i cant even log in this by pc
#1231 [18:31] <webrosc> ??> MEH tools/hjt
#1232 [18:31] <Mightyena> MEH: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1233 [18:31] <Mightyena> MEH: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1234 [18:31] <tkl> My minecraft native launcher fails everytime I try to open minecraft. It was working fine before but now I can't access minecraft at all.
#1235 [18:31] <MEH> are you a suport
#1236 [18:32] <MEH> cause it say dont disclose your account information
#1237 [18:32] <webrosc> Alfie, sounds like you have the legacy version of minecraft which was superceeded by the bedrock version
#1238 [18:32] <webrosc> MEH, i am a trusted supporter here yes
#1239 [18:33] <MEH> ty for answering
#1240 [18:33] <Alfie> What do you mean by that? What does that mean
#1241 [18:33] <MEH> i will do it
#1242 [18:33] <webrosc> ??> tkl av/adwcleaner
#1243 [18:33] <Mightyena> tkl: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#1244 [18:33] <Mightyena> tkl: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1245 [18:33] <Alfie> Is there a way for me to play minecraft without having to purchase it again?
#1246 [18:34] * Marcus [webchat@c9116dff.virtua.com.br] has joined #minecrafthelp
#1247 [18:34] <Marcus> is there anyone in here?
#1248 [18:34] <webrosc> Alfie, you would need to check with xbox support on that i beleive
#1249 [18:34] <Alfie> Ah okay
#1250 [18:34] <Alfie> damn
#1251 [18:34] <MEH> it crached
#1252 [18:34] <MEH> o_o
#1253 [18:34] <webrosc> Marcus, nope, not 99 people here
#1254 [18:34] <Marcus> lol
#1255 [18:35] <Marcus> just wanna use my skin
#1256 [18:35] <Alfie> Whats legacy version of minecraft?
#1257 [18:35] <webrosc> old
#1258 [18:35] <tkl> Does the link you provided me have any viruses or is it to help..?
#1259 [18:35] <Alfie> ah right
#1260 [18:35] <Alfie> this is a bummer
#1261 [18:35] <Alfie> really want to play ir
#1262 [18:35] <Alfie> it
#1263 [18:35] <webrosc> tkl, its to clean any malware from your computer
#1264 [18:35] <Marcus> i uploaded my skin at minecraft.net but it doesnt show up in the game
#1265 [18:35] <Marcus> its stuck as alex
#1266 [18:36] <Marcus> does anyone know what should I do?
#1267 [18:36] <webrosc> Marcus, are you sure you are putting the skin on the correct account? do you see others with skins ingame or just steve/alexs?
#1268 [18:36] <webrosc> in servers that is
#1269 [18:36] <Marcus> yeah, im sure
#1270 [18:36] <Marcus> i only have onne
#1271 [18:36] <Alfie> thanks for the help lads. im off
#1272 [18:36] <Marcus> yeah
#1273 [18:37] <Marcus> i can see their skins
#1274 [18:37] * Alfie [webchat@0545351a.skybroadband.com] has quit. (Quit: webchat.esper.net)
#1275 [18:37] <webrosc> Marcus, i'm not sure there, maybe someone else is about who can help more
#1276 [18:37] <MEH> https://paste.ubuntu.com/p/7MCDYYzHnf/
#1277 [18:38] <MEH> i did was i told
#1278 [18:38] <webrosc> ??> MEH info/mcleaks
#1279 [18:38] <Mightyena> MEH: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#1280 [18:38] <Mightyena> MEH: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#1281 [18:38] <Marcus> how can I get help, then?
#1282 [18:38] <MEH> ok
#1283 [18:39] <MEH> done waht now
#1284 [18:39] <MEH> should i do onther
#1285 [18:39] * Marcus [webchat@c9116dff.virtua.com.br] has quit. (Quit: webchat.esper.net)
#1286 [18:39] <webrosc> MEH, you removed the tool, cleaned your HOSTs file, rebooted your PC and changed your account password in that very short time?
#1287 [18:40] <MEH> https://paste.ubuntu.com/p/WMbN39jR2q/
#1288 [18:40] <MEH> ok
#1289 [18:40] <MEH> ill reboot my pc
#1290 [18:40] * MEH [webchat@41.249.100.246] has quit. (Quit: webchat.esper.net)
#1291 [18:40] * John [webchat@c9116dff.virtua.com.br] has joined #minecrafthelp
#1292 [18:41] * John is now known as Guest29313
#1293 [18:46] * Giga [webchat@host-103-47-134-45.myrepublic.co.id] has joined #minecrafthelp
#1294 [18:47] <Giga> i need help about my account
#1295 [18:47] <webrosc> Giga, what help?
#1296 [18:48] <Giga> I cant change my skin, its says that i don't have minecraft yet
#1297 [18:49] * Guest29313 [webchat@c9116dff.virtua.com.br] has quit. (Quit: webchat.esper.net)
#1298 [18:49] <webrosc> sounds like you are logging into the wrong account then
#1299 [18:49] <Giga> no i'm not
#1300 [18:50] * elpepedrojuan [webchat@pc-20-68-241-201.cm.vtr.net] has joined #minecrafthelp
#1301 [18:50] <Giga> i played with that exact account yesterday
#1302 [18:50] <webrosc> when you login to https://account.mojang.com/me does it show minecraft?
#1303 [18:51] <Giga> no
#1304 [18:52] <Giga> it just said redeem gift card
#1305 [18:52] <webrosc> then either that is the wrongf account or you will have to speak with Mojang to work out why its not showing you own the game anymore
#1306 [18:52] * SavionTakesTheLs [webchat@pool-71-246-112-247.nycmny.east.verizon.net] has joined #minecrafthelp
#1307 [18:53] <Giga> ok then
#1308 [18:53] <Giga> thanks
#1309 [18:53] <SavionTakesTheLs> I cant login to minecraft I've Tried every troubleshooting method and nothing works
#1310 [18:54] <webrosc> SavionTakesTheLs, why can't you?
#1311 [18:55] <elpepedrojuan> hi! 3 days ago i purchased minecraft java edition and i cannot login in the game or either in the web
#1312 [18:57] <SavionTakesTheLs> I do not know
#1313 [18:57] <SavionTakesTheLs> I entered all the correct information but it says "Invalid username or password"
#1314 [18:58] <webrosc> ??> elpepedrojuan tools/hjt
#1315 [18:58] <Mightyena> elpepedrojuan: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1316 [18:58] <Mightyena> elpepedrojuan: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1317 [18:59] * Enemv33 [webchat@97-80-97-234.dhcp.oxfr.ma.charter.com] has joined #minecrafthelp
#1318 [18:59] <Enemv33> hello?
#1319 [19:00] <webrosc> SavionTakesTheLs, can you login to the website?
#1320 [19:00] <Enemv33> Ok, so here's the problem: I've tried to log into my account, but it's not working no matter what I do. I try all of my passwords, two emails, and even my user name. I can't log into the website at all using any means
#1321 [19:00] <SavionTakesTheLs> I also purchased Minecraft Java edition exactly 3 days ago and I have the same problem
#1322 [19:01] <SavionTakesTheLs> No I cannot login to anything besides account.mojang/me
#1323 [19:01] <webrosc> so you can or can't login to the website?
#1324 [19:01] <Enemv33> no
#1325 [19:01] <SavionTakesTheLs> I cannot login to minecraft.net
#1326 [19:02] <webrosc> ??> SavionTakesTheLs tools/hjt
#1327 [19:02] <Mightyena> SavionTakesTheLs: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1328 [19:02] <Mightyena> SavionTakesTheLs: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1329 [19:02] * tkl [webchat@205.sub-174-194-29.myvzw.com] has quit. (Quit: webchat.esper.net)
#1330 [19:02] <Enemv33> hang on I think I found something that worked
#1331 [19:02] * potatoaregood [webchat@74-194-239-213.cnrocmta02.res.dyn.suddenlink.net] has joined #minecrafthelp
#1332 [19:02] <potatoaregood> hello
#1333 [19:02] <potatoaregood> anyone online?
#1334 [19:03] <elpepedrojuan> https://paste.ubuntu.com/p/Vx9zzkxSqg/ here it is
#1335 [19:04] <webrosc> ??> elpepedrojuan info/mcleaks
#1336 [19:04] <Mightyena> elpepedrojuan: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#1337 [19:04] <Mightyena> elpepedrojuan: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#1338 [19:06] <Enemv33> I think it worked
#1339 [19:06] <Enemv33> not this, I mean the thing I did
#1340 [19:06] <SavionTakesTheLs> Its not letting me copy the log file from HiJackThis
#1341 [19:06] * Enemv33 [webchat@97-80-97-234.dhcp.oxfr.ma.charter.com] has quit. (Quit: webchat.esper.net)
#1342 [19:08] * tkl [webchat@205.sub-174-194-29.myvzw.com] has joined #minecrafthelp
#1343 [19:08] * roger9 [webchat@CPEf81d0fa54a53-CMf81d0fa54a50.cpe.net.cable.rogers.com] has joined #minecrafthelp
#1344 [19:08] <tkl> I used adwcleaner, now what do I need to do..?
#1345 [19:08] <roger9> hey can anyone help my link my Mojang account to my xbox live account
#1346 [19:09] <webrosc> tkl, try minecraft
#1347 [19:09] <webrosc> roger9, you can't
#1348 [19:09] <roger9> so can I play with my friends who have it on micrsoft store
#1349 [19:09] <roger9> they bhought it on pc
#1350 [19:09] <webrosc> if you own the java version then no you can't
#1351 [19:09] <webrosc> java can only play with java
#1352 [19:10] <roger9> fair im going to request a refund
#1353 [19:10] <webrosc> xbox, switch, mobile and windows 10 edition can cross play
#1354 [19:10] * roger9 [webchat@CPEf81d0fa54a53-CMf81d0fa54a50.cpe.net.cable.rogers.com] has quit. (Client Quit)
#1355 [19:10] <potatoaregood> Has anyone ever run into the problem where the launcher wont log you in? The error message says "Sorry! Make sure you are online and try again"?
#1356 [19:10] * Slinkiee [webchat@cpc146326-oldh12-2-0-cust958.10-1.cable.virginm.net] has joined #minecrafthelp
#1357 [19:10] <potatoaregood> And I'm clearly online
#1358 [19:10] <webrosc> ??> potatoaregood tools/hjt
#1359 [19:10] <Mightyena> potatoaregood: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1360 [19:10] <Mightyena> potatoaregood: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1361 [19:12] <SavionTakesTheLs> Can someone help me? ;-;
#1362 [19:13] <webrosc> SavionTakesTheLs, you opened the log in notepad and copied it like Mightyena said?
#1363 [19:13] <SavionTakesTheLs> I just realised it was in notepad
#1364 [19:13] * giga [webchat@host-103-47-134-45.myrepublic.co.id] has joined #minecrafthelp
#1365 [19:13] * thehappybroker [webchat@104.238.51.191] has joined #minecrafthelp
#1366 [19:13] <SavionTakesTheLs> im gonna copy and paste it rn
#1367 [19:13] * meh [webchat@41.249.100.246] has joined #minecrafthelp
#1368 [19:14] <meh> im back again
#1369 [19:14] <meh> i reboted my pc
#1370 [19:14] * giga [webchat@host-103-47-134-45.myrepublic.co.id] has quit. (Client Quit)
#1371 [19:14] <meh> and changed my password
#1372 [19:14] <webrosc> meh, did you remove any alt tools, clean your HOSTs file and change your account password?
#1373 [19:14] <thehappybroker> Hi there - we made a purchase in Mincecraft for my son, payment approved and receipted via apple app store. However the purchase is not appearing in his Minecraft IOS (current version running)
#1374 [19:14] <meh> yes sir
#1375 [19:14] <potatoaregood> https://paste.ubuntu.com/p/cNjM7DHBR9/
#1376 [19:14] <webrosc> thehappybroker, contact apple app store support
#1377 [19:15] <meh> i did my best i swear
#1378 [19:15] <SavionTakesTheLs> https://paste.ubuntu.com/p/Pc8sV8gVZy/
#1379 [19:15] <thehappybroker> +webrosc - just did for 40min chat and they pushed me back to Mojong
#1380 [19:15] <meh> clean your HOSTs file i dont know what this mean
#1381 [19:15] <webrosc> what is it with everyone thinking they can just use stolen accountss?
#1382 [19:15] <meh> but the other i did it
#1383 [19:15] <webrosc> potatoaregood, SavionTakesTheLs
#1384 [19:16] <webrosc> ?? info/mcleaks
#1385 [19:16] <Mightyena> info/mcleaks: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#1386 [19:16] <Mightyena> info/mcleaks: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#1387 [19:16] <Slinkiee> I am trying to log into my 9 yr old account again, and it wont let me. I try to log in to an account on minecraft.net, but it says either invalid email or pass. I try to reset the pass (ON ALL OF MY EMAILS), including the ONLY email i had 9 years ago, and i receive nothing. I am honestly stuck...
#1388 [19:16] <webrosc> thehappybroker, this is NOT Mojang
#1389 [19:16] <potatoaregood> I bought this account?
#1390 [19:16] <thehappybroker> ok - their website directed me here
#1391 [19:17] <webrosc> potatoaregood, and your computer shows you have or are using stolen alts or have piracted before
#1392 [19:17] <webrosc> thehappybroker, for general support if directed you here, this is a coimmunity based support, we can not fix account or store purchase issues
#1393 [19:17] <thehappybroker> Righto thanks any way cheers
#1394 [19:18] * thehappybroker [webchat@104.238.51.191] has quit. (Client Quit)
#1395 [19:18] <webrosc> Slinkiee, you will have to contact Mojang for help there
#1396 [19:18] <Slinkiee> I did, and they never respond!
#1397 [19:18] <Slinkiee> I have tried 2 times now
#1398 [19:18] <webrosc> did you read the linked page about when you will hear back?
#1399 [19:18] <potatoaregood> I wish I could explain that because I personally haven't tried any websites like that
#1400 [19:19] <Slinkiee> Around a week ago and a few months ago, never gotten a response.
#1401 [19:19] <webrosc> potatoaregood, do as Mightyena said
#1402 [19:19] <webrosc> Slinkiee, see https://help.mojang.com/customer/portal/articles/359446
#1403 [19:19] <Slinkiee> Recieved on MAY
#1404 [19:20] <Slinkiee> Are you joking
#1405 [19:20] <Slinkiee> They are backlogged on support for 2 months
#1406 [19:20] <webrosc> no, Mojang support is a small team and they work 9-5 and do get ill and need holiday time like everyone else
#1407 [19:21] <webrosc> just be patient
#1408 [19:22] <Slinkiee> Mojang as a company can completely afford more supporters
#1409 [19:22] <SavionTakesTheLs> Quick Question if minecraft works after I delete the alt dispensers and reset my password would I be banned on any servers?
#1410 [19:22] <Slinkiee> And any other small team
#1411 [19:22] <Slinkiee> Has never had problems replying within a week
#1412 [19:22] <Slinkiee> On any game i know
#1413 [19:22] <Slinkiee> This is a joke
#1414 [19:22] <webrosc> and are those games the biggest selling game or all time?
#1415 [19:23] <Slinkiee> ANY game
#1416 [19:23] <Slinkiee> Big sellers, small indie games
#1417 [19:23] <webrosc> Moan to Mojang about them not being as fast as you would like,
#1418 [19:23] <Slinkiee> you ask for support
#1419 [19:23] <Slinkiee> you get it
#1420 [19:23] <webrosc> this is a community support channel, we are not linked to Mojang
#1421 [19:23] <Slinkiee> i know
#1422 [19:23] <Slinkiee> i came here
#1423 [19:23] <webrosc> and we can;t help you, only Mojang can
#1424 [19:23] <Slinkiee> because its the only way to get any form of help
#1425 [19:24] <Slinkiee> and not even you can help me
#1426 [19:24] * Slinkiee [webchat@cpc146326-oldh12-2-0-cust958.10-1.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#1427 [19:24] <SavionTakesTheLs> webrosc
#1428 [19:24] <webrosc> SavionTakesTheLs, hats down to those servers
#1429 [19:24] <webrosc> thats*
#1430 [19:25] <SavionTakesTheLs> So they wouldve used my acc as an alt?
#1431 [19:25] * Nick [webchat@24-171-86-209.dhcp.vinc.in.charter.com] has joined #minecrafthelp
#1432 [19:25] * Nick is now known as Guest64801
#1433 [19:25] <Guest64801> Hi, I cannot get past the mojang loading screen 1.14.
#1434 [19:25] <webrosc> oh yeah someone may've used your own account as the alt software likely stole your account info, but depends if it was used in a way to get banned from a server
#1435 [19:25] * Lostlux [webchat@c-73-62-223-149.hsd1.mn.comcast.net] has joined #minecrafthelp
#1436 [19:26] <SavionTakesTheLs> O god
#1437 [19:26] <SavionTakesTheLs> Thanks for the info
#1438 [19:26] <meh> https://paste.ubuntu.com/p/YP43vr8QJy/
#1439 [19:26] <Lostlux> hey there, I have played minecraft on pc originally. Used my username to login. I cant remember the email.... how can I gain access
#1440 [19:26] <tkl> It still says "unable to update the Minecraft Native Launcher"
#1441 [19:26] <meh> i did that stuf again
#1442 [19:26] <webrosc> meh, you didn't do as told
#1443 [19:26] <meh> I SWEAR TO GOD
#1444 [19:26] <mattym> Lostlux, Judging by that, the account was never migrated?
#1445 [19:26] <meh> I DID AS I TOLD
#1446 [19:27] <Lostlux> +mattym correct
#1447 [19:27] <webrosc> meh, really? O1 - Hosts: 35.156.90.191 authserver.mojang.com
#1448 [19:27] <webrosc> O1 - Hosts: 35.156.90.191 sessionserver.mojang.com
#1449 [19:27] <meh> i delted them from my pc
#1450 [19:27] <webrosc> that says you didn't clean your hosts file
#1451 [19:27] <Lostlux> chill meh, people are trying to help
#1452 [19:27] <mattym> Lostlux, Have you checked any emails you may have used for the old confirmation message?
#1453 [19:27] <Lostlux> let me check mattym
#1454 [19:27] <meh> im sorry
#1455 [19:28] <mattym> Guest64801, Which loading screen?
#1456 [19:28] <Lostlux> mattym I only have an email from minecraft forums not mojang
#1457 [19:28] <Lostlux> on my current email
#1458 [19:29] <Guest64801> It's after you press play on the launcher. I'm worried the computer might be too old
#1459 [19:29] <mattym> Lostlux, Did you check any other emails you have?
#1460 [19:29] <mattym> Guest64801, So its crashing on the screen with Mojang and the loading bar?
#1461 [19:29] <Guest64801> yes
#1462 [19:29] <mattym> ??> Guest64801 av/adwcleaner
#1463 [19:29] <Mightyena> Guest64801: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#1464 [19:29] <Mightyena> Guest64801: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1465 [19:29] <Guest64801> will try it! thanks!
#1466 [19:30] <Lostlux> mattym, thats the issue though. I don't have them from my current email. I am not sure when I set it up when I was like 12 :(
#1467 [19:30] <Lostlux> I just have user and pass. Can I access my account through my microsoft account?
#1468 [19:30] <tkl> Sorry to bother again, but my minecraft still will not load after trying the malwarebytes link provided to me..
#1469 [19:30] <mattym> Lostlux, If you cannot find the email on your own, you will need to contact Mojang support.
#1470 [19:30] <webrosc> ??> tkl tools/hjt
#1471 [19:31] <mattym> ??> Lostlux account/send-email
#1472 [19:31] <Mightyena> tkl: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1473 [19:31] <Mightyena> tkl: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1474 [19:31] <Mightyena> Lostlux: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1475 [19:31] <Mightyena> Lostlux: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1476 [19:31] <SavionTakesTheLs> I deleted the alt dispenser buut do I have to reinstall Minecraft or no?
#1477 [19:31] <elpepedrojuan> i deleted all the mojang entries and the mcleaks thing and it still doesn´t work. should i have to wait?
#1478 [19:32] * Guest64801 [webchat@24-171-86-209.dhcp.vinc.in.charter.com] has quit. (Quit: webchat.esper.net)
#1479 [19:32] <webrosc> SavionTakesTheLs, did you remove the mentions of Mojang from your HOSTs file?
#1480 [19:32] <meh> so this pc dont work for mincraft no more
#1481 [19:32] <meh> cause i just conected from my sisters
#1482 [19:32] <meh> ty for your help
#1483 [19:32] <SavionTakesTheLs> what is a HOSTs file?
#1484 [19:33] <webrosc> meh, if you did as told your pc would work too
#1485 [19:33] <meh> i dont know what to look for
#1486 [19:34] <webrosc> ??> SavionTakesTheLs win/hosts/edit
#1487 [19:34] <Mightyena> SavionTakesTheLs: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#1488 [19:34] <Mightyena> SavionTakesTheLs: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#1489 [19:34] <webrosc> meh, do the same ^^
#1490 [19:35] <webrosc> meh, and next time don't just lie saying you did something, say you don't know how and help will be more forthcoming
#1491 [19:35] <meh> i deleted the files
#1492 [19:35] <meh> that what i did
#1493 [19:37] <tkl> I posted the log info onto paste.ubuntu.com
#1494 [19:38] <webrosc> tkl, you need to post the link here
#1495 [19:38] <tkl> https://paste.ubuntu.com/p/B2GxxQN4dY/
#1496 [19:38] <tkl> this?
#1497 [19:38] * PsychoticGoose [webchat@047-227-177-178.res.spectrum.com] has joined #minecrafthelp
#1498 [19:39] <webrosc> ??> tkl av/avg
#1499 [19:39] <Mightyena> tkl: AVG's antivirus program is known to interfere with Minecraft's self-update process. You will have to disable AVG for Minecraft to update itself properly. To do so see the instructions here: https://support.avg.com/SupportArticleView?l=en&urlName=Disable-AVG-Antivirus
#1500 [19:39] <Mightyena> tkl: Alternatively, use a different AV program, such as Malwarebytes; see ?? av/malwarebytes for more information.
#1501 [19:39] <PsychoticGoose> Hello, I am coming back to minecraft but I noticed that my account has been compromised, they also changed the email to the account so there is no way I can get back onto my account, how can I fix this?
#1502 [19:39] * XTOclan [webchat@c-71-205-248-103.hsd1.co.comcast.net] has joined #minecrafthelp
#1503 [19:39] <webrosc> ??> PsychoticGoose account/hacked
#1504 [19:39] <Mightyena> PsychoticGoose: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#1505 [19:39] <Mightyena> PsychoticGoose: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#1506 [19:40] <meh> https://paste.ubuntu.com/p/Vz4n8xcXWj/
#1507 [19:40] <SavionTakesTheLs> okay I found the host file
#1508 [19:40] <SavionTakesTheLs> what to do now
#1509 [19:40] <webrosc> SavionTakesTheLs, remove the 2 lines that mention Mojang
#1510 [19:40] * Nick [webchat@24-171-86-209.dhcp.vinc.in.charter.com] has joined #minecrafthelp
#1511 [19:40] * XTOclan [webchat@c-71-205-248-103.hsd1.co.comcast.net] has quit. (Client Quit)
#1512 [19:40] <webrosc> save file, reboot pc
#1513 [19:40] <SavionTakesTheLs> the ip too?
#1514 [19:40] <webrosc> the whole line yes
#1515 [19:40] <SavionTakesTheLs> ok'
#1516 [19:41] * Nick is now known as Guest96106
#1517 [19:41] <SavionTakesTheLs> k ima reboot
#1518 [19:41] <meh> I LOVE YOU
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#1521 [19:42] <meh> it work omg
#1522 [19:43] <meh> im crying lol
#1523 [19:43] <meh> have a nice day ty
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#1533 [19:52] <SavionTakesTheLs> Hi it worked I just wanted to say thnx
#1534 [19:53] <SavionTakesTheLs> Im gay for u no homo doe
#1535 [19:53] <mattym> Guest96106, If you completed the adwcleaner steps, try the game again.
#1536 [19:54] * needs_more_dirt [webchat@45-72-198-233.cpe.teksavvy.com] has joined #minecrafthelp
#1537 [19:55] * Vince [webchat@c-68-46-245-186.hsd1.tn.comcast.net] has joined #minecrafthelp
#1538 [19:55] <Vince> hello
#1539 [19:55] <Vince> in minecraft, i'm pressing f11 for full screen and it's not going all the way full screen, can someone help me?
#1540 [19:56] <elpepedrojuan> OMG GUYS YOU ROCK THANK YOUU
#1541 [19:57] * SavionTakesTheLs [webchat@pool-71-246-112-247.nycmny.east.verizon.net] has quit. (Client Quit)
#1542 [19:57] <needs_more_dirt> Hello, i am unable to reset my account password, and i believe it is attached to an old email account that i cant access
#1543 [19:57] * LeOldManJenkins [webchat@cpe-98-25-196-148.sc.res.rr.com] has joined #minecrafthelp
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#1545 [19:58] <LeOldManJenkins> how do I fix The process cannot access the file because it is being used by another process.
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#1550 [20:09] * Iron25 [webchat@ip70-181-225-119.sd.sd.cox.net] has joined #minecrafthelp
#1551 [20:10] <Iron25> ok so I changed my minecraft username on java edition to my pocket edition name and now I can't play pocket edition on my switch anymore. (NOT SWITCH EDITION) sorry for caps
#1552 [20:10] * graxxy [webchat@c-73-23-92-33.hsd1.fl.comcast.net] has joined #minecrafthelp
#1553 [20:11] * TheTurtleNo_ [webchat@047-025-176-211.res.spectrum.com] has joined #minecrafthelp
#1554 [20:11] <graxxy> how do i fix the connection reset by peers when trying to join servers? im on mac btw
#1555 [20:12] <Iron25> ok so I changed my minecraft username on java edition to my pocket edition name and now I can't play pocket edition on my switch anymore. (NOT SWITCH EDITION) sorry for caps
#1556 [20:12] <TheTurtleNo_> So I need some help with older minecraft crashing on start (1.9 and down) I'm on Ubuntu Linux
#1557 [20:12] * funkie [webchat@c-67-166-233-226.hsd1.ga.comcast.net] has joined #minecrafthelp
#1558 [20:13] <funkie> hello
#1559 [20:13] <TheTurtleNo_> hi
#1560 [20:13] <Iron25> hi
#1561 [20:13] <Iron25> I need help badly
#1562 [20:13] <graxxy> can someone help me i need to get back on this server
#1563 [20:13] <Iron25> I can't even join pocket edition because I changed my java name to my pocket edition name
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#1565 [20:14] <graxxy> how do i fix the connection reset by peers when trying to join servers? im on mac btw
#1566 [20:15] <TheTurtleNo_> So I need some help with older minecraft crashing on start (1.9 and down) I'm on Ubuntu Linux
#1567 [20:15] <Iron25> click the refresh button
#1568 [20:16] * Iron25 [webchat@ip70-181-225-119.sd.sd.cox.net] has quit. (Quit: webchat.esper.net)
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#1571 [20:17] <graxxy> i did and i even deleted mc and reinstalled
#1572 [20:17] <OrangeBleeder> Process crashed with exit code -805306369
#1573 [20:18] <OrangeBleeder> please help
#1574 [20:18] <funkie> minecraft won't save any profiles I created and if I delete an old one it just comes back whenever I load the launcher again
#1575 [20:18] * hybae4 [webchat@ip70-181-225-119.sd.sd.cox.net] has joined #minecrafthelp
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#1577 [20:18] <OrangeBleeder> Process crashed with exit code -805306369
#1578 [20:18] <OrangeBleeder> what does it mean
#1579 [20:18] <funkie> can't even see commands on the server I play on
#1580 [20:18] <OrangeBleeder> how do I fix
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#1582 [20:18] <hybae4> I can't get into pocket edition because I changed my java name to my pocket edition name I need help
#1583 [20:18] * bsa [webchat@c-73-235-43-247.hsd1.ca.comcast.net] has joined #minecrafthelp
#1584 [20:19] <bsa> i can't play minecraft when i get in it crashes
#1585 [20:19] * hybae4 [webchat@ip70-181-225-119.sd.sd.cox.net] has quit. (Client Quit)
#1586 [20:19] <bsa> i recently purchased it when ever i try to load into a world it crashes
#1587 [20:19] <bsa> does anyone have any advice
#1588 [20:19] * Letsplaymonkey [webchat@dslb-002-204-139-093.002.204.pools.vodafone-ip.de] has joined #minecrafthelp
#1589 [20:20] <bsa> hello?
#1590 [20:20] <bsa> anyone
#1591 [20:21] * Letsplaymonkey [webchat@dslb-002-204-139-093.002.204.pools.vodafone-ip.de] has quit. (Client Quit)
#1592 [20:26] * Teli [webchat@67-60-82-195.cpe.cableone.net] has joined #minecrafthelp
#1593 [20:27] <Teli> My game keeps crashing when I exit a world
#1594 [20:29] <Teli> How do I fix it?
#1595 [20:30] * Ed [webchat@c-24-13-116-172.hsd1.il.comcast.net] has joined #minecrafthelp
#1596 [20:31] * Teli [webchat@67-60-82-195.cpe.cableone.net] has quit. (Client Quit)
#1597 [20:31] <Ed> i was told to import my minecraft account since i used the same email but i cannot find the import option
#1598 [20:38] * xvvul [webchat@c-73-186-178-52.hsd1.ma.comcast.net] has joined #minecrafthelp
#1599 [20:39] <xvvul> Hello?
#1600 [20:40] <xvvul> Okay so, when I load up minecraft it says "The game crashed whilst stitching
#1601 [20:40] <xvvul> Error: dwz: Unable to fit: minecraft:items/bucket_milk - size: 512x512 - Maybe try a lower resolution resourcepack?" How do I fix?
#1602 [20:46] * dan [webchat@71-222-49-163.lsv2.qwest.net] has joined #minecrafthelp
#1603 [20:46] <dan> does anyone know how to fix "unable to download minecraft native launcher"?
#1604 [20:58] * Mjrwreck [webchat@99-93-50-8.lightspeed.rcsntx.sbcglobal.net] has joined #minecrafthelp
#1605 [20:59] <Mjrwreck> how can i use my username to login i forgot my email i used for the old minecraft
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#1608 [21:07] * hottiesauces [webchat@67-3-186-91.omah.qwest.net] has joined #minecrafthelp
#1609 [21:11] <hottiesauces> hi, i was wondering what i could do about something. my computer crashed as i got onto my personal server with my friend. she was on it as well. once i restarted the server, it spawned us not in our normal spawn point, but actually in a wall so we died. then, it spawned us in a cave that was under our house, but without all of our stuff in our inve
#1610 [21:12] <hottiesauces> ntory. i got back to the surface and saw that my health wasnt regenerating and my hunger bar wasnt depleting. i also noticed that the moon wasnt moving so it is stuck in perpetual night. anything i can possibly do to fix this? i run the server on 1.14.3 and i am running that version while on the server.
#1611 [21:12] <hottiesauces> let me clarify that the first time it spawned us in, we didnt have anything in our inventory, then we died
#1612 [21:13] <hottiesauces> i tried sleeping in the beds to change the spawn point and change it to day, but that didnt do anything
#1613 [21:19] * Vic [webchat@cpe-66-27-131-129.dc.res.rr.com] has joined #minecrafthelp
#1614 [21:20] <Vic> hello, i would like a refund because this game was bought with out my permisson
#1615 [21:26] * Vic [webchat@cpe-66-27-131-129.dc.res.rr.com] has quit. (Quit: webchat.esper.net)
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#1617 [21:40] * ChrisCool [webchat@cpe-70-112-210-148.austin.res.rr.com] has joined #minecrafthelp
#1618 [21:41] <ChrisCool> Is it possible to transfer my email to an new account if I can no longer access it?
#1619 [21:42] * ChrisCool [webchat@cpe-70-112-210-148.austin.res.rr.com] has quit. (Client Quit)
#1620 [21:45] * Zach [webchat@cpe-120-144-10-144.bpw5-r-035.win.vic.bigpond.net.au] has joined #minecrafthelp
#1621 [21:45] * Zach is now known as Guest19158
#1622 [21:45] <Guest19158> Hello, I can't log into a newly created account
#1623 [21:46] * VADemon [~VADemon@2a01:4f8:212:2f1d:88::41] has joined #minecrafthelp
#1624 [21:48] <Guest19158> I am unable to get to the part of the registration where I purchase the game
#1625 [21:56] * itsme2417 [webchat@159-144-170-152.fibertel.com.ar] has joined #minecrafthelp
#1626 [21:56] <itsme2417> Hello so i have been trying to run minecraft 1.12.2 But i get this error at launch java.lang.RuntimeException: No OpenGL context found in the current thread.
#1627 [21:59] * theycallmelukeomo [webchat@pa49-195-63-55.pa.nsw.optusnet.com.au] has joined #minecrafthelp
#1628 [22:00] * Guest19158 [webchat@cpe-120-144-10-144.bpw5-r-035.win.vic.bigpond.net.au] has quit. (Quit: webchat.esper.net)
#1629 [22:00] * Guest96106 [webchat@24-171-86-209.dhcp.vinc.in.charter.com] has quit. (Quit: webchat.esper.net)
#1630 [22:04] <theycallmelukeomo> hi, I recently just purchased a new MacBook Pro and decided to purchase Minecraft straight away. I made an account and purchased the game but when I attempted to open the launcher it wouldn't allow me to open it and I just received a message stating 'Minecraft launcher quit unexpectedly'. I continuously tried to re download and re open the launcher
#1631 [22:04] <theycallmelukeomo> and still no luck. I even tried installing java and using the legacy launcher but no luck again. if anyone could assist me that would be great!!!!
#1632 [22:08] * Benard [webchat@ip68-103-113-176.ks.ok.cox.net] has joined #minecrafthelp
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#1634 [22:10] <Benard> I have been having trouble recently trying to change into a custom skin, can anyone help me?
#1635 [22:13] * bobisdaman [webchat@otwaon1056w-lp140-05-64-231-9-170.dsl.bell.ca] has joined #minecrafthelp
#1636 [22:13] <bobisdaman> hello
#1637 [22:14] <bobisdaman> someone help
#1638 [22:14] <bobisdaman> i forget my security questions and cannot reset them
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#1640 [22:15] * bobisdaman [webchat@otwaon1056w-lp140-05-64-231-9-170.dsl.bell.ca] has quit. (Client Quit)
#1641 [22:19] * BigJoe [webchat@d173-180-61-174.bchsia.telus.net] has joined #minecrafthelp
#1642 [22:20] <BigJoe> Just looking for help trying to figure out how to migrate a few legacy accounts but all I know is the usernames and my old passwords
#1643 [22:25] <GreyVulpine> https://help.mojang.com/customer/portal/articles/438361
#1644 [22:26] <funkie> oh help
#1645 [22:26] <funkie> hi
#1646 [22:26] <funkie> Every time I load the launcher it will not save my login information regardless if save my password is checked. After I close Minecraft and load the launcher again, any new profiles I created previously aren't there anymore and any old ones I deleted just reappear again.
#1647 [22:29] * nick6 [webchat@cpe-172-118-138-103.socal.res.rr.com] has joined #minecrafthelp
#1648 [22:30] <nick6> #minecrafthelp I have no game sound for win 10 version on pc
#1649 [22:30] * thomas [webchat@121-74-227-250.telstraclear.net] has joined #minecrafthelp
#1650 [22:31] <thomas> hi i recently acquired a desktop PC and im trying to log back into minecraft.net to redownload it for this PC
#1651 [22:32] <thomas> but the email ive been using for years is not working even though the password and username associated with the account is not working
#1652 [22:32] <thomas> the password and username associated with the account are working in the launcher \
#1653 [22:33] * TheTurtleNo_ [webchat@047-025-176-211.res.spectrum.com] has quit. (Quit: webchat.esper.net)
#1654 [22:33] * nick6 [webchat@cpe-172-118-138-103.socal.res.rr.com] has quit. (Client Quit)
#1655 [22:37] * faith [webchat@S0106bcd165657b78.nb.shawcable.net] has joined #minecrafthelp
#1656 [22:38] * Josh1 [webchat@ip68-105-71-126.sd.sd.cox.net] has joined #minecrafthelp
#1657 [22:38] <Josh1> I cannot log into my account. I bought it back around 2010
#1658 [22:38] <thomas> i brought it around 2011/2012
#1659 [22:39] * itsme2417 [webchat@159-144-170-152.fibertel.com.ar] has quit. (Quit: webchat.esper.net)
#1660 [22:39] <thomas> ive migrated it to a modern mojang account since mine has changed since then
#1661 [22:40] * faith [webchat@S0106bcd165657b78.nb.shawcable.net] has quit. (Client Quit)
#1662 [22:42] * hi [webchat@184-99-127-197.boid.qwest.net] has joined #minecrafthelp
#1663 [22:42] * hi [webchat@184-99-127-197.boid.qwest.net] has quit. (Client Quit)
#1664 [22:42] * kade [webchat@184-99-127-197.boid.qwest.net] has joined #minecrafthelp
#1665 [22:43] <kade> Is there a way that I could refund my Minecraft: Java Edition so i could get the Windows 10 starter version?
#1666 [22:44] <kade> Or maybe just swap them
#1667 [22:44] <mattym> kade, When did you buy it?
#1668 [22:44] <kade> Yesterday
#1669 [22:44] <mattym> kade, You will need to go through the refund process, but ask if you can change it to see if they can swap it for you.
#1670 [22:45] <mattym> ??> kade account/refund
#1671 [22:45] <Mightyena> kade: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#1672 [22:46] <kade> So would you be able to refund or trade it for me?
#1673 [22:46] <mattym> kade, No, that is not something we can do here.
#1674 [22:47] <kade> How do i go through the refund proccess?
#1675 [22:47] <mattym> kade, All the info should be in the link Absol provided.
#1676 [22:47] <mattym> kade, Sorry, Mightyena provided*
#1677 [22:50] * Josh1 [webchat@ip68-105-71-126.sd.sd.cox.net] has quit. (Quit: webchat.esper.net)
#1678 [22:57] * Zach [webchat@cpe-120-144-10-144.bpw5-r-035.win.vic.bigpond.net.au] has joined #minecrafthelp
#1679 [22:57] <funkie> any help with my problem? idk or is there an email to write to?
#1680 [22:57] * Zach is now known as Guest92820
#1681 [22:57] <Guest92820> Yeah same here i could use some help
#1682 [22:59] * Zach [webchat@cpe-120-144-10-144.bpw5-r-035.win.vic.bigpond.net.au] has joined #minecrafthelp
#1683 [22:59] * Zach is now known as Guest73842
#1684 [23:00] * Guest73842 [webchat@cpe-120-144-10-144.bpw5-r-035.win.vic.bigpond.net.au] has quit. (Client Quit)
#1685 [23:01] <Guest92820> any one know how long you can be on here without disconnecting
#1686 [23:01] <mattym> Guest92820, Please restate the problem.
#1687 [23:02] <funkie> not sure but ive been on here for a couple of hours
#1688 [23:02] <mattym> ??> funkie win/reinst
#1689 [23:02] <Mightyena> funkie: You may need to reinstall the locally installed files that Minecraft puts into place.
#1690 [23:02] <Mightyena> funkie: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#1691 [23:02] <mattym> funkie, After the reinstall, try saving the password and creating a new profile, see if it saves.
#1692 [23:02] <funkie> i tried that already
#1693 [23:03] <mattym> funkie, Did you do it the exact way Mightyena wrote it?
#1694 [23:03] <Guest92820> i cant log into minecraft.net
#1695 [23:03] <mattym> Guest92820, What happens when you try?
#1696 [23:03] <funkie> yes I deleted all the files before and deleted MC and i still have the problem
#1697 [23:04] <Guest92820> nothing the login button dims and i sometimes get a captcha
#1698 [23:04] <mattym> funkie, Are you very low on space on the computer?
#1699 [23:05] <funkie> ill try again see if that works. and i dont believe im low on space
#1700 [23:05] <mattym> ??> Guest92820 tools/hjt
#1701 [23:05] <Mightyena> Guest92820: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1702 [23:05] <Mightyena> Guest92820: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1703 [23:09] <Guest92820> alright ill try that Mightyena
#1704 [23:09] <Guest92820> mattym what was is that sorry
#1705 [23:11] <mattym> Guest92820, What?
#1706 [23:11] <Guest92820> Mightyena how do i access the log
#1707 [23:12] <Guest92820> "??> Guest92820 tools/hjt"
#1708 [23:12] <Guest92820> i dont know what you mean by that
#1709 [23:13] <Guest92820> ohhhh
#1710 [23:13] <mattym> Guest92820, Its the command to have Mightyena write the message to you.
#1711 [23:13] <Guest92820> ok sorry yep get that now
#1712 [23:13] <mattym> Guest92820, As long as you follow the instructions, the log should just appear
#1713 [23:17] * Cereal [webchat@161.97.230.128] has joined #minecrafthelp
#1714 [23:17] <Cereal> Hell
#1715 [23:17] <Cereal> hello?
#1716 [23:17] <Guest92820> alright i pasted it into ubuntu
#1717 [23:17] <Cereal> hello
#1718 [23:17] <Guest92820> hey dude
#1719 [23:17] <Cereal> hey, are you one of the guys that can help me?
#1720 [23:18] <Guest92820> nah sorry
#1721 [23:18] <Cereal> ...
#1722 [23:18] <Cereal> oh okay
#1723 [23:18] <Cereal> thats fine
#1724 [23:18] <Guest92820> there was on here a second ago
#1725 [23:18] <Cereal> is there anyone on that can?
#1726 [23:18] <Cereal> okay
#1727 [23:19] <Cereal> how often do they reply?
#1728 [23:19] <Guest92820> idk really, im fairly new myself
#1729 [23:20] <Cereal> oh okay
#1730 [23:20] <Cereal> whats the problem you have?
#1731 [23:20] <mattym> Guest92820, We need the link to the ubuntu page.
#1732 [23:20] <mattym> Cereal, Explain your problem.
#1733 [23:20] <Guest92820> makes sense
#1734 [23:20] <Guest92820> https://paste.ubuntu.com/p/JHv4s628JZ/
#1735 [23:21] <mattym> ??> Guest92820 info/mcleaks
#1736 [23:21] <Mightyena> Guest92820: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#1737 [23:21] <Mightyena> Guest92820: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#1738 [23:21] * Chain [webchat@115.137.55.86] has joined #minecrafthelp
#1739 [23:21] <Cereal> so, i have the log open because everytime i open minecraft when its loading it crashes
#1740 [23:21] <mattym> ??> Guest92820 win/hosts/edit
#1741 [23:21] <Mightyena> Guest92820: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#1742 [23:21] <Mightyena> Guest92820: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#1743 [23:21] <Chain> Minecraft Reset No password link Can you link me again?
#1744 [23:21] <mattym> ??> Cereal launcher/log
#1745 [23:21] <Mightyena> Cereal: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#1746 [23:21] <Cereal> and it crashes and this is the exit code
#1747 [23:21] <Cereal> Process crashed with exit code -805306369
#1748 [23:21] <mattym> Chain, What>
#1749 [23:22] <mattym> ??> Cereal av/adwcleaner
#1750 [23:22] <Mightyena> Cereal: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#1751 [23:22] <Mightyena> Cereal: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1752 [23:22] <Chain> My minecraft password
#1753 [23:22] <Chain> Link
#1754 [23:22] <Chain> Don't come
#1755 [23:22] <Chain> Reset password link don't come to me
#1756 [23:22] <Chain> Help me
#1757 [23:22] <mattym> Chain, You need to contact Mojang support.
#1758 [23:22] <mattym> ??> Chain account/send-email
#1759 [23:22] <Mightyena> Chain: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1760 [23:22] <Mightyena> Chain: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1761 [23:23] <Chain> I send email to mpjang
#1762 [23:23] <Chain> Mojang
#1763 [23:23] <mattym> Chain, Then you will need to wait for them.
#1764 [23:24] <Chain> Ok
#1765 [23:25] <Chain> I 'll wait them
#1766 [23:25] <Chain> Wait a few weeks?
#1767 [23:25] <Chain> 3 week?
#1768 [23:25] <mattym> Chain, Probably longer.
#1769 [23:26] <Chain> What?
#1770 [23:26] <Chain> As early as a few weeks?
#1771 [23:27] * jj [webchat@cpe-172-114-167-90.socal.res.rr.com] has joined #minecrafthelp
#1772 [23:28] <jj> How come minecraft keep crashing?
#1773 [23:28] * BigJoe [webchat@d173-180-61-174.bchsia.telus.net] has quit. (Quit: webchat.esper.net)
#1774 [23:28] <funkie> I don't have a .minecraft folder
#1775 [23:28] <mattym> ??> jj launcher/log
#1776 [23:28] <Mightyena> jj: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#1777 [23:29] <mattym> funkie, Were you running it out of a different game directory?
#1778 [23:29] <Chain> mattym As early as a few weeks?
#1779 [23:30] <mattym> Chain, No, longer.
#1780 [23:30] <Chain> 5 week?
#1781 [23:30] <funkie> no I've never touched the game directory
#1782 [23:30] <mattym> Chain, Read the info you were given.
#1783 [23:31] <mattym> funkie, Have you not started the game after making the changes?
#1784 [23:31] * Chain [webchat@115.137.55.86] has quit. (Quit: webchat.esper.net)
#1785 [23:31] <funkie> yes I have its still getting the same issue
#1786 [23:31] <funkie> still won't save my email
#1787 [23:32] <mattym> funkie, Did you change any user permissions on your computer recently?
#1788 [23:32] <funkie> nope
#1789 [23:33] * Chain [webchat@115.137.55.86] has joined #minecrafthelp
#1790 [23:33] <Chain> 5 week?
#1791 [23:33] <mattym> funkie, Seems like Its not saving that info where it should.
#1792 [23:33] <mattym> funkie, Are you using the official launcher?
#1793 [23:33] <mattym> !ban Chain https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1794 [23:33] <funkie> yes
#1795 [23:33] * Absol kicked Chain from #minecrafthelp (Reason: hain :https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-)
#1796 [23:33] <mattym> ??> funkie tools/hjt
#1797 [23:33] <Mightyena> funkie: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1798 [23:33] <Mightyena> funkie: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1799 [23:33] <Guest92820> its not letting me save the changes to the host file
#1800 [23:34] <mattym> Guest92820, Did you follow the instructions to open it as Administrator?
#1801 [23:34] <Guest92820> yep
#1802 [23:34] <Guest92820> ill try again to be sure though
#1803 [23:35] <jj> so i followed the instructions
#1804 [23:35] <jj> what do i do now?
#1805 [23:35] <mattym> jj, We need the link to the log you pasted on the ubuntu page.
#1806 [23:36] <jj> https://paste.ubuntu.com/p/cPtk3S7rKc/
#1807 [23:36] <jj> there
#1808 [23:36] <mattym> ??> jj av/adwcleaner
#1809 [23:36] <Mightyena> jj: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#1810 [23:36] <Mightyena> jj: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1811 [23:37] <Guest92820> sorry i did do it a bit wrong, brb lol
#1812 [23:38] * jj [webchat@cpe-172-114-167-90.socal.res.rr.com] has joined #minecrafthelp
#1813 [23:39] <jj> alright so i restarted the computer
#1814 [23:39] <funkie> I got an error mattym
#1815 [23:39] <mattym> funkie, What error?
#1816 [23:39] <mattym> jj, Retry the game
#1817 [23:39] <funkie> wait i didn't run it as an administrator one second
#1818 [23:40] <Guest92820> its working mattym, thank you, ill see if i have any more questions
#1819 [23:40] * Gyanroh [webchat@98.20.164.222.starhub.net.sg] has joined #minecrafthelp
#1820 [23:40] <Gyanroh> Hi, im experiencing downloading problems. I dont have byte
#1821 [23:41] <mattym> ??> Gyanroh error/download
#1822 [23:41] <Mightyena> Gyanroh: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#1823 [23:41] <jj> it works
#1824 [23:41] <jj> thanks
#1825 [23:42] <Gyanroh> I've removed all incompatible software
#1826 [23:42] <Gyanroh> but the problem persists
#1827 [23:42] <mattym> ??> Gyanroh tools/hjt
#1828 [23:42] <Mightyena> Gyanroh: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1829 [23:42] <Mightyena> Gyanroh: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1830 [23:44] <funkie> ok it the hijack worked and I pasted the file
#1831 [23:45] <mattym> funkie, We need the link to the page you created.
#1832 [23:45] <funkie> https://paste.ubuntu.com/p/4yGFW4C2hb/
#1833 [23:46] <mattym> funkie, You have some McAfee software on the machine, its known to cause issues with the game. You will need to remove them.
#1834 [23:46] <mattym> ??> funkie av/mcafee/uninstall
#1835 [23:46] <Mightyena> funkie: To completely uninstall McAfee products, download and run the MCPR Tool found under Step 2 here: https://service.mcafee.com/FAQDocument.aspx?id=TS101331
#1836 [23:46] <funkie> ok i'll try it
#1837 [23:55] * funkie [webchat@c-67-166-233-226.hsd1.ga.comcast.net] has quit. (Quit: webchat.esper.net)