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#2 [00:02] * rusty [webchat@108.sub-174-222-138.myvzw.com] has joined #minecrafthelp
#3 [00:02] * Thadd [webchat@047-012-088-159.res.spectrum.com] has joined #minecrafthelp
#4 [00:02] <Thadd> Unable to save download
#5 [00:02] <Thadd> I need help please
#6 [00:02] * grammarRT [webchat@fuse-dedicated-ddsl-iptv-66-42-214-59.fuse.net] has quit. (Quit: webchat.esper.net)
#7 [00:03] <rusty> hello i messed up and bought he java version on accident. wanted the version for windows 10
#8 [00:04] <Thadd> help please?
#9 [00:07] * rusty [webchat@108.sub-174-222-138.myvzw.com] has quit. (Quit: webchat.esper.net)
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#12 [00:21] * Mehmet [webchat@pa49-199-3-187.pa.vic.optusnet.com.au] has joined #minecrafthelp
#13 [00:21] <Mehmet> Hello
#14 [00:22] * SharkLuffy [webchat@customer-CLN-109-145.megared.net.mx] has joined #minecrafthelp
#15 [00:22] <Mehmet> So I can’t log in to my account but I have my transaction I’d can you help
#16 [00:24] * Mehmet [webchat@pa49-199-3-187.pa.vic.optusnet.com.au] has quit. (Client Quit)
#17 [00:25] <SharkLuffy> Hi, i want to buy minecraft java edition, and i tried 3 of my cards, none of them seem to work even though i have money in all of them (2 mastercard and 1 visa). It´s kind of dissapointing that it can happen on the actual minecraft page. Please i would like to have your opinion on what to do, thanks
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#19 [00:39] * Static [webchat@c-73-63-63-46.hsd1.ut.comcast.net] has joined #minecrafthelp
#20 [00:40] <Static> Is anyone here?
#21 [00:40] * Static [webchat@c-73-63-63-46.hsd1.ut.comcast.net] has quit. (Client Quit)
#22 [00:41] * minecraftuser [webchat@182.55.202.230] has joined #minecrafthelp
#23 [00:42] <minecraftuser> Hey, I was wondering where I could download older versions of the Java Edition launcher?
#24 [00:45] * Thadd [webchat@047-012-088-159.res.spectrum.com] has quit. (Quit: webchat.esper.net)
#25 [00:46] * Fazix_21 [webchat@c-73-240-157-3.hsd1.or.comcast.net] has joined #minecrafthelp
#26 [00:46] <Fazix_21> hi i cant loggin into my mine craft acount
#27 [00:53] * Pancho_OMG [webchat@179-8-2-216.baf.movistar.cl] has joined #minecrafthelp
#28 [00:54] * Pancho_OMG [webchat@179-8-2-216.baf.movistar.cl] has quit. (Client Quit)
#29 [01:01] * Jordan1 [webchat@c-73-115-30-227.hsd1.tx.comcast.net] has joined #minecrafthelp
#30 [01:02] <Jordan1> I cant play my minecraft
#31 [01:03] <Jordan1> or I mean is that it says I don't own it but I bought it a long time ago and now it says I don't own Minecraft anymore
#32 [01:06] * Fazix_21 [webchat@c-73-240-157-3.hsd1.or.comcast.net] has quit. (Quit: webchat.esper.net)
#33 [01:06] <minecraftuser> Never mind, I fixed my problem. Have a nice day
#34 [01:06] <minecraftuser> Never mind, I fixed my problem. Have a nice day
#35 [01:06] * minecraftuser [webchat@182.55.202.230] has left #minecrafthelp
#36 [01:20] * SharkLuffy [webchat@customer-CLN-109-145.megared.net.mx] has joined #minecrafthelp
#37 [01:20] * SharkLuffy [webchat@customer-CLN-109-145.megared.net.mx] has quit. (Client Quit)
#38 [01:23] * bildramer [~bildramer@p200300CF3723E0007D1E9943E7AD088F.dip0.t-ipconnect.de] has quit. (Remote host closed the connection)
#39 [01:33] * Justin [webchat@119.92.21.108.static.pldt.net] has joined #minecrafthelp
#40 [01:34] <Justin> hello, im having problems with purchasing minecraft, im trying to purchase a copy for a friends so she borrowed my card and it keep saying error that my details is wrong. even though i bought a premium minecraft account in less than an hour ago, please help
#41 [01:38] * yeahnahmateluke [webchat@1.156.215.220] has joined #minecrafthelp
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#43 [01:50] * Adam [webchat@047-013-110-022.res.spectrum.com] has joined #minecrafthelp
#44 [01:51] * Adam is now known as Guest85863
#45 [01:51] <Guest85863> I'm having problems downloading my Minecraft to my MacBook pro
#46 [01:51] <Guest85863> can someone help me?
#47 [01:52] * Guest85863 [webchat@047-013-110-022.res.spectrum.com] has quit. (Client Quit)
#48 [01:53] * Adam_ [webchat@047-013-110-022.res.spectrum.com] has joined #minecrafthelp
#49 [01:53] <Adam_> I'm having problems downloading Minecraft to my Mac, can you help?
#50 [01:56] <Adam_> I get w weird error code
#51 [01:58] * Adam_ [webchat@047-013-110-022.res.spectrum.com] has quit. (Quit: webchat.esper.net)
#52 [02:41] * DarkDenier [webchat@c-76-111-181-86.hsd1.wv.comcast.net] has joined #minecrafthelp
#53 [02:42] <DarkDenier> I cant login I have tried logging in and changed the password. I have waited a couple days hoping it would fix itself and it hasn't.
#54 [02:42] * Indonesian_costumer [webchat@36.65.76.113] has joined #minecrafthelp
#55 [02:42] <Greymagic27> ??> DarkDenier tools/hjt
#56 [02:42] <Mightyena> DarkDenier: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#57 [02:42] <Mightyena> DarkDenier: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#58 [02:43] <Indonesian_costumer> How much MC (Java Edition) cost in Indonesia?
#59 [02:46] <Greymagic27> Indonesian_costumer, It will be around 313,229.84
#60 [02:48] <DarkDenier> https://paste.ubuntu.com/p/rm7KS8tcFZ/
#61 [02:48] <Greymagic27> DarkDenier, Remove hamachi
#62 [02:49] <Greymagic27> Then follow these steps:
#63 [02:49] <Greymagic27> ??> DarkDenier av/mcafee/uninstall
#64 [02:49] <Mightyena> DarkDenier: To completely uninstall McAfee products, download and run the MCPR Tool found under Step 2 here: https://service.mcafee.com/FAQDocument.aspx?id=TS101331
#65 [02:50] * Lord_of_Life [~Lord@77.28.121.30] has quit. (Ping timeout: 190 seconds)
#66 [02:52] <Indonesian_costumer> Before you call it a scammer, there is an online shop (its legit I my self purchase so many things like vapes, HDD, etc) called Tokopedia, this person offer a premium account for IDR 120.000 (US$8).
#67 [02:53] <Greymagic27> Indonesian_costumer, Don't buy it. Giving accounts away like that is against minecraft EULA
#68 [02:53] <Indonesian_costumer> The seller need my Mojang ID and PASS, and he somehow upgrade it to a premium account, this vendor get 350 review and 99% of it is giving 5 star (legit)
#69 [02:53] <Indonesian_costumer> My question is, how US$ 26.95 (IDR 405.000) become only US$8 (IDR 120.000).
#70 [02:53] * Lord_of_Life [~Lord@46.217.14.43] has joined #minecrafthelp
#71 [02:54] * DarkDenier [webchat@c-76-111-181-86.hsd1.wv.comcast.net] has quit. (Quit: webchat.esper.net)
#72 [02:54] * RickEmGood [webchat@107-142-19-25.lightspeed.toldoh.sbcglobal.net] has joined #minecrafthelp
#73 [02:54] <Greymagic27> Indonesian_costumer, If the seller is asking for account information then it's more likely they're looking to steal accounts. Buy the game from the official website instead of buying it from an online person
#74 [02:54] <Indonesian_costumer> Got it, thank you very much.
#75 [02:54] <RickEmGood> hey does anyone know how to talk to Mojang because I did an didn't mean to delete a game that is gone forever
#76 [02:54] <Greymagic27> ??> RickEmGood account/send-email
#77 [02:54] <Mightyena> RickEmGood: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#78 [02:54] <Mightyena> RickEmGood: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#79 [02:55] <RickEmGood> I sent one and I need to re download it because I didn't mean to and its Minecraft: story mode
#80 [02:59] <RickEmGood> can someone help me
#81 [02:59] <Greymagic27> RickEmGood, Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: https://help.mojang.com/customer/portal/articles/359446
#82 [03:00] <Greymagic27> RickEmGood, Mojang are the only ones who can help you. Wait for a reply.
#83 [03:01] <Greymagic27> RickEmGood, There is no way to fast track support
#84 [03:01] * DarkDenier [webchat@c-76-111-181-86.hsd1.wv.comcast.net] has joined #minecrafthelp
#85 [03:01] <DarkDenier> The mcaffee didnt work
#86 [03:01] <Greymagic27> DarkDenier, Didn't work how?
#87 [03:02] <DarkDenier> I can login still
#88 [03:02] <DarkDenier> can't^
#89 [03:02] <Greymagic27> DarkDenier, Send a new hijackthis log
#90 [03:02] <DarkDenier> can i get another link?
#91 [03:03] <Greymagic27> ??> DarkDenier tools/hjt
#92 [03:03] <Mightyena> DarkDenier: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#93 [03:03] <Mightyena> DarkDenier: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#94 [03:04] <DarkDenier> https://paste.ubuntu.com/p/qscNJZMMZq/
#95 [03:05] * RickEmGood [webchat@107-142-19-25.lightspeed.toldoh.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#96 [03:05] <Greymagic27> ??> DarkDenier win/hosts/edit
#97 [03:05] <Mightyena> DarkDenier: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#98 [03:05] <Mightyena> DarkDenier: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#99 [03:05] <Greymagic27> DarkDenier, Remove any entry containing the word mojang - Save the file by pressing CTRL+S then change your minecraft password
#100 [03:07] <Indonesian_costumer> Mr. Grey can I report something?
#101 [03:07] <Greymagic27> Indonesian_costumer, Go ahead
#102 [03:07] <Indonesian_costumer> This vendor actually selling a client called "Tlauncher".
#103 [03:08] <Greymagic27> Indonesian_costumer, That is indeed a cracked client
#104 [03:08] <Greymagic27> Report the user to the service owners
#105 [03:08] <Indonesian_costumer> Damn, glad Im not too stupid XD.
#106 [03:09] <Indonesian_costumer> Meh I just gonna ignore it, they got like US$ 0,5
#107 [03:10] <DarkDenier> Thank You So Much!!
#108 [03:11] <Greymagic27> DarkDenier, No problem. Change your password if you've not already and don't use MCLeaks again
#109 [03:11] <DarkDenier> ok
#110 [03:12] <Indonesian_costumer> I swearing a lot just in case u need to know outside the chat, this is just too cheap.
#111 [03:12] <Indonesian_costumer> Thank you.
#112 [03:12] * Indonesian_costumer [webchat@36.65.76.113] has quit. (Quit: webchat.esper.net)
#113 [03:26] * Tristin [webchat@1.136.106.50] has joined #minecrafthelp
#114 [03:27] <Tristin> I had minecraft about 5-6 years ago but I can't remember my email address that I used for my account
#115 [03:28] <Greymagic27> ??> Tristin account/send-email
#116 [03:28] <Mightyena> Tristin: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#117 [03:28] <Mightyena> Tristin: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#118 [03:29] <Tristin> the only information I have on my old account is the username I had
#119 [03:29] <Greymagic27> Tristin, Give them as much information as you can
#120 [03:30] <Tristin> okay, thank you
#121 [03:30] * Tristin [webchat@1.136.106.50] has quit. (Client Quit)
#122 [03:41] * Alexandria3 [webchat@185.120.124.24.NAT-DSL.099.net.il] has joined #minecrafthelp
#123 [03:41] <Alexandria3> hello?
#124 [03:43] * Alexandria3 [webchat@185.120.124.24.NAT-DSL.099.net.il] has quit. (Client Quit)
#125 [03:46] * DarkNoddy [~mordi@ti0020a400-2810.bb.online.no] has joined #minecrafthelp
#126 [03:55] * camouflage265 [webchat@cpe-121-214-131-21.bpjl-r-033.lon.vic.bigpond.net.au] has joined #minecrafthelp
#127 [03:55] <camouflage265> my minecraft crashes repeadidly
#128 [03:57] <camouflage265> can anybody help?
#129 [03:59] * Duria01 [webchat@ppp-223-24-190-137.revip6.asianet.co.th] has joined #minecrafthelp
#130 [03:59] * camouflage265 [webchat@cpe-121-214-131-21.bpjl-r-033.lon.vic.bigpond.net.au] has quit. (Client Quit)
#131 [03:59] * Duria01 [webchat@ppp-223-24-190-137.revip6.asianet.co.th] has quit. (Client Quit)
#132 [04:06] * TheSilentLink_ [~TheSilent@host81-132-131-74.range81-132.btcentralplus.com] has quit. (Ping timeout: 190 seconds)
#133 [04:08] * TheSilentLink [~TheSilent@host86-133-170-10.range86-133.btcentralplus.com] has joined #minecrafthelp
#134 [04:08] * Guest58413 [kiwiirc@cpe-172-119-132-100.socal.res.rr.com] has joined #minecrafthelp
#135 [04:08] * Espercorn kicked Guest58413 from #minecrafthelp (Reason: uest58413 :Banned: Please use our official client: https://minecraftirc.net/minecrafthelp/landing)
#136 [04:10] * J6 [webchat@97e51c08.skybroadband.com] has joined #minecrafthelp
#137 [04:10] <J6> why does this not exist in the real game https://youtu.be/zWABA_HcH4g
#138 [04:37] * mogster [webchat@185.246.230.247] has joined #minecrafthelp
#139 [04:39] <mogster> Hello, my loading screen to enter the game wont load all the way and then crashes
#140 [04:50] * c003y [~nes@69.17.188.160] has quit. (Ping timeout: 198 seconds)
#141 [04:52] * Mehmet [webchat@c211-28-58-45.brodm3.vic.optusnet.com.au] has joined #minecrafthelp
#142 [04:53] <Mehmet> Hello
#143 [04:53] * Mehmet [webchat@c211-28-58-45.brodm3.vic.optusnet.com.au] has quit. (Client Quit)
#144 [05:11] * Bob_ [webchat@78-141-10-122.xdsl.murphx.net] has joined #minecrafthelp
#145 [05:11] <Bob_> Hello
#146 [05:12] <Bob_> Bye
#147 [05:12] * Bob_ [webchat@78-141-10-122.xdsl.murphx.net] has quit. (Client Quit)
#148 [05:23] * Bandanadee0 [webchat@072-189-140-148.res.spectrum.com] has joined #minecrafthelp
#149 [05:25] <Bandanadee0> Hi I can't log into minecraft.net. It just does nothing it dosen't say nothing it dosen't do anything when I press log in. When I try the minecraft launcher it just says: "Invalid username or password" even though its correct.
#150 [05:26] * arbel [webchat@bzq-109-66-89-173.red.bezeqint.net] has joined #minecrafthelp
#151 [05:27] <arbel> hello I used to have a minecraft account but now i cant find the account and its not sending emails to my account even tho i see old emails from mojang.
#152 [05:27] * dannyalhajri [webchat@37.211.253.253] has joined #minecrafthelp
#153 [05:28] <dannyalhajri> hello, i recently bout new gamin pc, all drivers are up to date but minecraft keeps crashing cant play more than 10min
#154 [05:28] <dannyalhajri> the crash report https://paste.ubuntu.com/p/JwHMZsM7KT/
#155 [05:29] <dannyalhajri> game output report https://paste.ubuntu.com/p/kFtgr24nqJ/
#156 [05:31] <Greymagic27> ??> Bandanadee0 tools/hjt
#157 [05:31] <Mightyena> Bandanadee0: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#158 [05:31] <Mightyena> Bandanadee0: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#159 [05:31] <Greymagic27> ??> dannyalhajri win/dxdiag
#160 [05:31] <Mightyena> dannyalhajri: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#161 [05:31] * simon2009 [webchat@77-45-27-96.sta.asta-net.com.pl] has joined #minecrafthelp
#162 [05:31] <simon2009> polish
#163 [05:32] <simon2009> please
#164 [05:32] <Greymagic27> simon2009, This chat only operates in English. Feel free to use a translator if you need to
#165 [05:37] * ssimon2009 [webchat@77-45-27-96.sta.asta-net.com.pl] has joined #minecrafthelp
#166 [05:37] <ssimon2009> polish pleas
#167 [05:37] <ssimon2009> please
#168 [05:37] <Greymagic27> ssimon2009, As I said before: This chat only operates in English. Feel free to use a translator if you need to
#169 [05:37] <Bandanadee0> https://paste.ubuntu.com/p/VZhPm44HsK/
#170 [05:38] <Greymagic27> ??> Bandanadee0 win/hosts/edit
#171 [05:38] <Mightyena> Bandanadee0: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#172 [05:38] <Mightyena> Bandanadee0: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#173 [05:38] <Greymagic27> Bandanadee0, Remove any entry containing the word mojang - Save the file by pressing CTRL+S then change your minecraft password
#174 [05:38] <ssimon2009> polish please
#175 [05:38] * ssimon2009 [webchat@77-45-27-96.sta.asta-net.com.pl] has quit. (Client Quit)
#176 [05:38] <Greymagic27> ssimon2009, Read what I sent above. This chat only operates in English. Feel free to use a translator if you need to
#177 [05:40] <Bandanadee0> There is nothing in the etc file
#178 [05:40] <Greymagic27> Bandanadee0, Don't open the file directly. Follow the steps I've posted:
#179 [05:40] <Greymagic27> ??> Bandanadee0 win/hosts/edit
#180 [05:40] <Mightyena> Bandanadee0: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#181 [05:40] <Mightyena> Bandanadee0: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#182 [05:40] <Bandanadee0> Thats what I did and there is nothing in etc
#183 [05:41] * JustCallMeSomeone [webchat@bba915663.alshamil.net.ae] has joined #minecrafthelp
#184 [05:41] <Greymagic27> Bandanadee0, Are you trying to open it from notepad?
#185 [05:41] <Bandanadee0> Yes
#186 [05:41] <Greymagic27> Bandanadee0, Have you put %SystemRoot%\System32\drivers\etc\hosts as the 'file name' when you pressed 'file' then 'open' ?
#187 [05:42] <Bandanadee0> Did that now I have the text
#188 [05:42] * DarkDenier [webchat@c-76-111-181-86.hsd1.wv.comcast.net] has quit. (Quit: webchat.esper.net)
#189 [05:42] <Greymagic27> Bandanadee0, Remove the bottom two lines containing the word 'mojang'
#190 [05:43] <Bandanadee0> Did that then I save?
#191 [05:43] <Greymagic27> Bandanadee0, Yes. Press CTRL+S to save the file then change your minecraft password
#192 [05:44] <Bandanadee0> I can't change my minecraft password currently because the email linked with the account is with a family member
#193 [05:44] <Greymagic27> Bandanadee0, Change it when you can
#194 [05:44] * Forrix [webchat@cpc126650-bahd5-2-0-cust23.14-2.cable.virginm.net] has joined #minecrafthelp
#195 [05:44] <Bandanadee0> k
#196 [05:45] <dannyalhajri> okey the DxDiag https://paste.ubuntu.com/p/SNJ9ZJHtFK/
#197 [05:45] <Bandanadee0> Oh minecraft.net is showing a captcha now when I log in
#198 [05:45] <Forrix> #minecrafthelp ive forgotten my old username i think and i cant get into my account it tells me to migrate then says ive already migrated ?
#199 [05:46] <Bandanadee0> Now it says invalid email address or password
#200 [05:46] <Bandanadee0> I think its the password
#201 [05:48] * Ashton [webchat@cpe-101-184-49-42.qb04.qld.asp.telstra.net] has joined #minecrafthelp
#202 [05:49] <Bandanadee0> Even though its the password the family member with the email and password gave me
#203 [05:49] <Ashton> Okay, hey there. I bought Java Edition on the 19 of May can I somehow swap version like have Java edition removed and Windows 10 received...?
#204 [05:51] <Ashton> Wait has my message sent because it's showing up grey
#205 [05:51] <JustCallMeSomeone> yeah it has been sent
#206 [05:51] <Ashton> ok thanks
#207 [05:51] <JustCallMeSomeone> the messages that are grey means that they are your messages
#208 [05:52] <Ashton> ohh ok thanks, new to this public chat
#209 [05:52] <Ashton> cheers for the assistance
#210 [05:52] * simon209 [webchat@77-45-27-96.sta.asta-net.com.pl] has joined #minecrafthelp
#211 [05:54] * leonaldo [webchat@p4FF8EF8E.dip0.t-ipconnect.de] has joined #minecrafthelp
#212 [05:54] <simon209> what is the helpline phone number
#213 [05:55] <simon209> helpline phone number
#214 [05:55] <Ashton> +1-800-596-2947
#215 [05:55] <Ashton> toll free btw
#216 [05:55] <leonaldo> Only demo version after purchasing. Your guidance appreciated. thanks
#217 [05:56] <simon209> helpline phone number polish
#218 [05:57] <dannyalhajri> Mightyena okey the DxDiag https://paste.ubuntu.com/p/SNJ9ZJHtFK/
#219 [06:01] * leonaldo [webchat@p4FF8EF8E.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#220 [06:03] * xoxete [webchat@40.red-88-18-185.staticip.rima-tde.net] has joined #minecrafthelp
#221 [06:03] <xoxete> hi, i cant log in minecraft i boy it now
#222 [06:03] <xoxete> buy*
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#224 [06:15] * JustCallMeSomeone [webchat@bba915663.alshamil.net.ae] has quit. (Quit: webchat.esper.net)
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#226 [06:20] <marwood123> I had minecraft a couple years ago on a laptop and on a email i dont have acssess to, please help me acsess it i know my password and username
#227 [06:21] <marwood123> help?
#228 [06:24] * c003y [~nes@69.17.188.160] has joined #minecrafthelp
#229 [06:26] * dr_dex [webchat@c110-23-94-159.fitzg3.qld.optusnet.com.au] has joined #minecrafthelp
#230 [06:26] <dr_dex> is their anyone here?
#231 [06:27] <dr_dex> helllo
#232 [06:30] <dr_dex> I am unable to login as I have lost and forgotten the email that was used to create this account I still have my username and password though so is their anyway from your end to log me in?
#233 [06:33] * seve [webchat@adsl-178-38-155-190.adslplus.ch] has joined #minecrafthelp
#234 [06:34] <seve> hello everyone. I just bought Minecraft today, but when i wanna play, its crashing before im in the Menu of Minecraft.
#235 [06:35] <seve> Its crashing when im in the loading screen not in the launcher
#236 [06:36] * Cath_Ash [webchat@177.red-95-121-253.dynamicip.rima-tde.net] has joined #minecrafthelp
#237 [06:37] <Cath_Ash> Hi! I have an Issue... I purchased my minecraft accoun on 2011 and now I can't recover my Password. I have not e-mail where send and I didn't migrate nothing cause never create an account on mojang... I loged in several times this years but now I can't remember my password.. What can I do? Can you help me please?
#238 [06:44] * Tim [webchat@107-219-22-18.lightspeed.gnbonc.sbcglobal.net] has joined #minecrafthelp
#239 [06:44] <marwood123> bro
#240 [06:45] <marwood123> help me first ya feel me
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#243 [06:45] <dr_dex> If anyone has a solution please let me know. Thanks
#244 [06:46] <seve> can somebody help me plzz?
#245 [06:47] <Tim> Minecraft.net would not let me log in so i had to buy a code off amazon and download minecraft off the mojang website but it just keeps on saying invalid username or password even though my email/username and password are correct
#246 [06:47] <Tim> i just want to be able to log in
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#253 [07:03] <pazaboidena> I've been trying to join my friend's server (MacOS Mojave) but I keep on getting a "connection reset by peer" error after joining for a few seconds. I've looked around for a fix and I haven't been able to find one. Can anyone give me any tips?
#254 [07:04] <Morrolan> How are you connecting? Are you on the same network? Via the internet? VPN?
#255 [07:06] <J6> https://youtu.be/zWABA_HcH4g
#256 [07:06] <J6> https://youtu.be/zWABA_HcH4g
#257 [07:06] <J6> https://youtu.be/zWABA_HcH4g
#258 [07:06] * Absol kicked J6 from #minecrafthelp (Reason: 6 :Stop spamming)
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#261 [07:09] <pazaboidena> Not the same network. Just internet. I usually use VPN (im in China on holiday) but I turn it off when I play.
#262 [07:10] * Ashton [webchat@cpe-101-184-49-42.qb04.qld.asp.telstra.net] has quit. (Quit: webchat.esper.net)
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#265 [07:11] * raypwndo [webchat@64.191.53.112] has joined #minecrafthelp
#266 [07:12] <raypwndo> i need help finding the email i used to migrate my account can you help
#267 [07:14] <Morrolan> pazaboidena: So I assume that you connect to your friend's public IP? Did he configure port-forwarding on his side?
#268 [07:14] * dr_dex [webchat@c110-23-94-159.fitzg3.qld.optusnet.com.au] has quit. (Quit: webchat.esper.net)
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#270 [07:14] <Morrolan> raypwndo: Did you try searching your various e-mail accounts yet? Otherwise you will have to contact Mojang, with a proof of purchase - eg...
#271 [07:14] <Morrolan> Or not. :)
#272 [07:15] * Wincent [webchat@c83-248-247-165.bredband.comhem.se] has joined #minecrafthelp
#273 [07:15] <pazaboidena> Morrolan I'm not sure. I'll ask him. However, I don't know if that's the problem because I was able to play for half an hour earlier this week but now I can only play in 30-second stints.
#274 [07:15] <Wincent> can i get my minecraft back
#275 [07:16] <Wincent> now
#276 [07:16] <Wincent> please
#277 [07:16] * dude [webchat@45-236-250-68.nossanetfibra.net.br] has joined #minecrafthelp
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#280 [07:17] <Morrolan> pazaboidena: Sounds good. If you can provide us (via PM if you want to keep it private) with your friend's IP, we can also see if the server is reachable from here.
#281 [07:17] * Vailynx [webchat@5-15-232-4.residential.rdsnet.ro] has joined #minecrafthelp
#282 [07:17] <dude> can anyone tell me if it is possible to change my PC account to minecraft windows 10?
#283 [07:18] <Vailynx> Hey guys. Using Minecraft java edition here. I was wondering about how I could use verion 1.12.2 instead of 1.14. I tried using the installations tab but the version dropdown is empty
#284 [07:18] * seve [webchat@adsl-178-38-155-190.adslplus.ch] has joined #minecrafthelp
#285 [07:19] * MacerV [webchat@sdbron4408w-grc-01-70-55-214-115.dsl.bell.ca] has joined #minecrafthelp
#286 [07:19] <seve> my minecraft is always crashing when its loading, so i can't even play it. Can somebody help?
#287 [07:21] <Morrolan> pazaboidena: Server is reachable, so seems your friend's configuration is all set. You mentioned that you reside in China, currently? It might well be that their firewall blocks access to it.
#288 [07:22] <Morrolan> Vailynx: I take it you tried these instructions here? https://help.mojang.com/customer/portal/articles/1475923-changing-game-versions
#289 [07:22] * dude [webchat@45-236-250-68.nossanetfibra.net.br] has quit. (Quit: webchat.esper.net)
#290 [07:22] <pazaboidena> Morrolan Makes sense. Thanks for the help.
#291 [07:22] * pazaboidena [webchat@45.56.155.168] has quit. (Quit: webchat.esper.net)
#292 [07:22] <MacerV> /msg NickServ VERIFY REGISTER MacerV eewhmtrizdwf
#293 [07:22] <Morrolan> You'll want to try without the leading spaces. :)
#294 [07:23] <MacerV> well this whole registration thing is utter garbage
#295 [07:23] <MacerV> Ahh there we go
#296 [07:23] <MacerV> You'd think setting up an account so that you can actually come back to see if someone has replied to your support issue would be easier
#297 [07:24] * seve [webchat@adsl-178-38-155-190.adslplus.ch] has quit. (Quit: webchat.esper.net)
#298 [07:24] <Morrolan> Can you provide us with a crash report, seve?
#299 [07:24] <Morrolan> Hah, I'm getting slow.
#300 [07:25] <Morrolan> MacerV: Mind that you need to stay online to receive messages. It's not like Discord - there's no built-in message history.
#301 [07:25] <Morrolan> Ideally ask your question, go for a coffee, see if someone responded.
#302 [07:25] <Morrolan> If you can't stay online, the forums - or Mojang's support - might be better venues than us. :)
#303 [07:27] <MacerV> That's a very flawed system considering I needed to reload to type the page this morning to type anything
#304 [07:28] * jabs1c [webchat@5e00f08c.bb.sky.com] has joined #minecrafthelp
#305 [07:28] <Morrolan> That shouldn't be the case. Be that as it may, this is IRC - an old protocol for real-time chat. We'll have to live with its limitations.
#306 [07:29] <jabs1c> Minecraft just crashes when loading and I have no idea why
#307 [07:29] <Morrolan> Please provide us with the crash report, jabs1c
#308 [07:29] <Morrolan> ?? paste/crash
#309 [07:29] <Mightyena> paste/crash: Please paste the crash report on https://paste.ubuntu.com and give us the link it takes you to after clicking Paste. You can use F6 to highlight it.
#310 [07:29] <jabs1c> I cant access it
#311 [07:29] <Morrolan> Specifically?
#312 [07:31] <MacerV> Alright. So, my game keeps crashing due to the "failed to create a child event loop" error. But it snot the firewall/anti-virus as those have both been disabled. The only other cause I can think of which alters my connection is me using a VPN. Anytime I go to start the game after having used my VPN connection th
#313 [07:31] <MacerV> gosh darnit.
#314 [07:31] <MacerV> gosh darnit. can edit?
#315 [07:31] <MacerV> nope
#316 [07:32] <MacerV> .alright, anyways. Anytime I go to start the game after having used my VPN connection the game's network settings go haywire.
#317 [07:32] <MacerV> https://pastebin.com/XrvubjwQ
#318 [07:33] <Morrolan> Seems like you figured out the root cause though. I take it after a reboot - without starting the VPN software - it works fine?
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#320 [07:34] <Morrolan> jabs1c: Still around? What prevents you from accessing the crash report?
#321 [07:35] <jabs1c> when I click view crash report nothing happes
#322 [07:35] <MacerV> Correct, a reboot fixes it. But obviously only momentarily, and having to reboot is obviously not a great long-term plan
#323 [07:36] <Morrolan> jabs1c: Ah, you should find it in a 'crash-reports' folder within your '.minecraft' folder. What operating system are you on? Windows / Mac?
#324 [07:36] <jabs1c> windows and ill check there now
#325 [07:37] <Morrolan> Perfect. There will likely be many text files within there - just provide us with the most recent one, by uploading it to eg https://paste.ubuntu.com
#326 [07:37] <jabs1c> Its not there?
#327 [07:38] * Vailynx [webchat@5-15-232-4.residential.rdsnet.ro] has quit. (Quit: webchat.esper.net)
#328 [07:39] <Morrolan> MacerV: Might be that your VPN software doesn't fully clean up after itself, leaving some interfaces or routing rules behind which cause Minecraft to bug out. Hard to tell whether that's the fault of the VPN software or Minecraft.
#329 [07:39] <Morrolan> What you could do is submit a bug report to MC with some details, eg what VPN software you're using. (https://bugs.mojang.com/browse/MC)
#330 [07:40] <Morrolan> Feel also free to stick around a few more hours. I haven't been all too active in here the past few months, might be that one of the other guys has seen this issue before, and knows of a workaround.
#331 [07:41] <Greymagic27> MacerV, Could you try adding this to your JVM arguments? -Djava.net.preferIPv4Stack=true
#332 [07:41] <MacerV> Tried that and it does nothing
#333 [07:42] <Greymagic27> MacerV, Could you follow these steps to provide a list of running programs on your PC? I'd like to check that your AV isn't one known to be incompatable with minecraft
#334 [07:42] <Greymagic27> ??> MacerV tools/hjt
#335 [07:42] <Mightyena> MacerV: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#336 [07:42] <Mightyena> MacerV: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#337 [07:44] <MacerV> Alright will do. Might take awhile now though. I've run into an error while running it
#338 [07:45] * Forrix [webchat@cpc126650-bahd5-2-0-cust23.14-2.cable.virginm.net] has joined #minecrafthelp
#339 [07:45] <Greymagic27> MacerV, Make sure you launch the tool as administrator
#340 [07:45] * mcgp [webchat@178-118-137-25.access.telenet.be] has joined #minecrafthelp
#341 [07:46] <mcgp> hi all, is there a way to know to which email you migrated when you still have your orig account details?
#342 [07:46] <MacerV> I did, it was just some other errors that the program was running into.
#343 [07:46] <MacerV> https://pastebin.com/5gTgEtGa
#344 [07:48] <Greymagic27> MacerV, I can see you're using a VPN (Surfshark). Could you try closing that down?
#345 [07:52] <MacerV> After completely shutting it down (disconnecting and ending the program, and killing all related process) I still get the error
#346 [07:53] <Greymagic27> MacerV, Is it possible for you to uninstall surfshark? I'd like to see if that's causing your issue
#347 [07:53] <MacerV> Yeah I'll fire up Revo uninstaller and see if that works
#348 [07:54] * ricos19 [webchat@ip4da30aac.direct-adsl.nl] has joined #minecrafthelp
#349 [07:54] <ricos19> hi
#350 [07:54] <ricos19> i have an issue with loggin into my minecraft acount on my mac
#351 [07:57] * ricos19 [webchat@ip4da30aac.direct-adsl.nl] has quit. (Client Quit)
#352 [07:58] <MacerV> A complete uninstall cleared the issue. So I guess that means it's a VPN issue
#353 [07:59] <Greymagic27> MacerV, Your issue is the first I've seen that's been caused by a VPN. Although, most VPNs are deemed incompatable with minecraft so that does make some sense
#354 [08:01] * MacerV [webchat@sdbron4408w-grc-01-70-55-214-115.dsl.bell.ca] has quit. (Quit: webchat.esper.net)
#355 [08:04] * MacerV [webchat@162.253.131.140] has joined #minecrafthelp
#356 [08:06] <MacerV> Had to reload the page due as the chat was locked for me again. Thanks for the help. I'm going to see if the fresh install of the VPN affects anything and if the issue persists I'll contact my VPN support.
#357 [08:06] * MacerV [webchat@162.253.131.140] has quit. (Client Quit)
#358 [08:15] * Anaelle [webchat@85-168-42-210.rev.numericable.fr] has joined #minecrafthelp
#359 [08:17] <Anaelle> Hello :) I've bought Minecraft in 2010 (lol) and the email I was using has been deleted by outlook since. (I was using "hotmail" (msn) and it changed to "outlook", 1year of inactivity and it has been removed) How can I get it back ? Thank you all for your work, have a nice day
#360 [08:17] <Greymagic27> ??> Anaelle account/send-email
#361 [08:17] <Mightyena> Anaelle: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#362 [08:17] <Mightyena> Anaelle: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#363 [08:18] <Anaelle> Okay thank you
#364 [08:18] * Charlotte [webchat@host86-179-39-44.range86-179.btcentralplus.com] has joined #minecrafthelp
#365 [08:19] * Punch [webchat@27.3.120.197] has joined #minecrafthelp
#366 [08:19] <Punch> Hello
#367 [08:19] <Greymagic27> Punch, Hello. How can we help?
#368 [08:19] <Punch> Minecraft wont launch on my MAC
#369 [08:20] <Greymagic27> What does it say when you try?
#370 [08:20] <Punch> Unable to find remote file
#371 [08:20] <Punch> it keeps trying to cnnect to the s3 amazon server but it cant
#372 [08:20] <Charlotte> When I try to launch minecraft and it comes to the white mojang loading screen it stays like that and eventually says not responding and crashes, this is on windows btw. It does this on all versions as well :(
#373 [08:20] <Greymagic27> ??> Charlotte av/adwcleaner
#374 [08:20] <Mightyena> Charlotte: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#375 [08:20] <Mightyena> Charlotte: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#376 [08:20] <Greymagic27> ??> Punch launcher/log
#377 [08:20] <Mightyena> Punch: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#378 [08:21] <Punch> Please wait, im getting the minecraft logs
#379 [08:24] <Punch> Greymagic27 https://paste.gg/p/anonymous/f9e707ca1b0b47b5a7afe8a05497a350
#380 [08:24] <Punch> Here are the logs
#381 [08:24] <Charlotte> when i run it nothing happens
#382 [08:24] * leonaldo [webchat@p4FF8EF8E.dip0.t-ipconnect.de] has joined #minecrafthelp
#383 [08:24] <Greymagic27> Charlotte, What do you mean?
#384 [08:24] <Greymagic27> Punch, Check your internet connection/proxy settings.
#385 [08:25] <Punch> Internet is connected, Firewall is off, as for proxy settings i havent touched them
#386 [08:25] <Charlotte> when i run it nothing happens#
#387 [08:26] <Greymagic27> Punch, Are you using any AV?
#388 [08:26] <Greymagic27> ??> Charlotte av/malwarebytes
#389 [08:26] <Mightyena> Charlotte: Malwarebytes is an anti-malware program that removes malware and potentially unwanted programs from your PC.
#390 [08:26] <Mightyena> Charlotte: Download it here: https://www.malwarebytes.org/
#391 [08:26] <Mightyena> Charlotte: After downloading and installing it, run a scan immediately: https://support.malwarebytes.com/docs/DOC-1156
#392 [08:26] <leonaldo> Only demo mode after purchasing.
#393 [08:26] <Greymagic27> ??> leonaldo launcher/relog
#394 [08:26] <Mightyena> leonaldo: Click your Minecraft username (or email address) in the upper left part of the launcher, select Log out, then re-enter your info and try the game again.
#395 [08:26] <Punch> No antiviruses being used Greymagic27
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#399 [08:31] * MoroseBarley397 [webchat@dsl-sp-81-140-13-56.in-addr.broadbandscope.com] has joined #minecrafthelp
#400 [08:32] <MoroseBarley397> I can’t change my user/gamer tag in settings , the button doesn’t do anything. I want to rly change my gametag , plz respond quickly.
#401 [08:35] <leonaldo> Mightyena, still demo only
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#406 [08:57] * jhon [webchat@178-118-202-153.access.telenet.be] has joined #minecrafthelp
#407 [08:58] <jhon> i bought a paysafe card but i cant redeem it on the site
#408 [09:00] <jhon> and on the forum it says you can buy it with that card
#409 [09:06] <Morrolan> What happens when you try to redeem the card?
#410 [09:07] * KrychaGaming [webchat@37.228.231.64] has joined #minecrafthelp
#411 [09:09] <KrychaGaming> Hi, I no longer have access to the email account that I registered my account with. Is there any way that I can access my Minecraft account or change the registration email? I can't login to the account, because I don't remember the password (I haven't sued it in quite some time) and I don't have the access to the email I used to register to reset
#412 [09:09] <KrychaGaming> the password. I know that I paid for the game, for sure. Thanks
#413 [09:10] <Morrolan> KrychaGaming: Your best bet will be to contact Mojang's official support with proof of payment - eg a copy of your credit card statement, PayPal transaction, etc.
#414 [09:10] <Morrolan> ?? account/send-email
#415 [09:10] <Mightyena> account/send-email: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#416 [09:10] <Mightyena> account/send-email: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#417 [09:11] <Morrolan> The first link in this factoid will bring you to a form with which you can contact Mojang.
#418 [09:11] <KrychaGaming> I don't have the proof of payment anymore, since I bought the game about 5 years ago and I don't have the same credit card anymore. Is there anything I can do?
#419 [09:11] <Morrolan> Contact Mojang's support, providing as many details as you can. They might be able to help, but I am unsure of their policies on these kind of things.
#420 [09:12] <Morrolan> Eg if you remember the e-mail provide that one, same for date of purchase, type of credit card you used, and so on.
#421 [09:12] <KrychaGaming> Okay, thank you. Do you know when would I hear back from them if I sent the email today?
#422 [09:12] <Morrolan> If you follow the second link in the factoid you should see an estimate of how long it'll take them to get back to you :)
#423 [09:13] <KrychaGaming> Okay, thanks for the help
#424 [09:13] <Morrolan> Good luck.
#425 [09:13] * KrychaGaming [webchat@37.228.231.64] has quit. (Quit: webchat.esper.net)
#426 [09:14] * KrychaGaming [webchat@37.228.231.64] has joined #minecrafthelp
#427 [09:15] <KrychaGaming> Hi there, it's me again, sorry to bother once more. I just found the password to the email I was registered with, but when I go to reset password and send the reset email, there is nothing coming to my inbox after a couple of minutes. I've checked spam as well, nothing there too. Could you check it? Thanks
#428 [09:15] <KrychaGaming> The email is krysian2004@hotmail.com
#429 [09:15] <Morrolan> We're only community-ran support, and don't have access to Mojang's account backend, sorry. :(
#430 [09:15] <Morrolan> If the e-mail does not arrive, then you might not have used that one.
#431 [09:16] <KrychaGaming> It's definitely that email, because I found the email with verification of account
#432 [09:17] <Morrolan> Ah that's good. Then take a moment to read through the suggestions on this page: https://help.mojang.com/customer/portal/articles/542001
#433 [09:17] <Morrolan> Depending on your mail provider it might also just take an hour - so can be worthwhile to check back in an hour, after a cup of coffee or tea.
#434 [09:19] <KrychaGaming> Alright, thanks again
#435 [09:20] <Morrolan> Best of luck :)
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#437 [09:22] * benhunter09 [Ben@2600:3c01:e001:3999::900] has quit. (Ping timeout: 206 seconds)
#438 [09:24] * jourdan [webchat@cpe-76-183-10-111.tx.res.rr.com] has joined #minecrafthelp
#439 [09:24] <jourdan> helllo
#440 [09:24] <leonaldo> Only demo after purchasing
#441 [09:25] <jourdan> i never had the demo
#442 [09:25] <jourdan> can explain plz
#443 [09:25] <jourdan> i cant get into my minecraft account because i made it in 2016 and cant get into the email
#444 [09:26] * legoface123 [webchat@host86-162-48-84.range86-162.btcentralplus.com] has joined #minecrafthelp
#445 [09:26] <legoface123> Hey
#446 [09:26] <legoface123> Anyone here?
#447 [09:26] * legoface123 [webchat@host86-162-48-84.range86-162.btcentralplus.com] has quit. (Client Quit)
#448 [09:26] <jourdan> hi
#449 [09:27] * jourdan [webchat@cpe-76-183-10-111.tx.res.rr.com] has quit. (Client Quit)
#450 [09:28] * jhon [webchat@178-118-202-153.access.telenet.be] has quit. (Quit: webchat.esper.net)
#451 [09:40] * ItstheMrC [webchat@188.29.165.158.threembb.co.uk] has joined #minecrafthelp
#452 [09:40] <ItstheMrC> I cant login to my Minecraft account on my laptop but I can on my phone
#453 [09:41] <ItstheMrC> my username email and password are correct
#454 [09:42] * debelinho [webchat@cable-31-185-118-22.dynamic.telemach.ba] has joined #minecrafthelp
#455 [09:42] <debelinho> The game crashed whilst initializing game
#456 [09:42] * bence12 [webchat@91.83.42.194] has joined #minecrafthelp
#457 [09:44] <debelinho> Helloo, i tried to launch minecraft but, when i launch it the game was crash.
#458 [09:44] <debelinho> What cause this problem?
#459 [09:45] * debelinho [webchat@cable-31-185-118-22.dynamic.telemach.ba] has quit. (Client Quit)
#460 [09:46] * debelinho [webchat@cable-31-185-118-22.dynamic.telemach.ba] has joined #minecrafthelp
#461 [09:46] * Polopolo [webchat@bbd89-35-83-40.network.sure.com] has joined #minecrafthelp
#462 [09:46] <debelinho> Helloo
#463 [09:46] <Polopolo> ahoy gamers
#464 [09:46] <debelinho> I have problem
#465 [09:46] <Polopolo> I need assistance
#466 [09:46] <debelinho> Can anyone help me?
#467 [09:47] * Polopolo [webchat@bbd89-35-83-40.network.sure.com] has quit. (Client Quit)
#468 [09:47] <debelinho> Andrio
#469 [09:47] <debelinho> Absol
#470 [09:47] * Fighter2099 [webchat@a94-132-88-174.cpe.netcabo.pt] has joined #minecrafthelp
#471 [09:48] * Polopolo [webchat@bbd89-35-83-40.network.sure.com] has joined #minecrafthelp
#472 [09:48] <Polopolo> HELP
#473 [09:48] <debelinho> https://paste.gg/p/anonymous/3d69dd90c30e40f5b8647dce2afb9ffc/files/6324a4429d7e403abf940eb21eed8744/raw
#474 [09:49] <Greymagic27> debelinho, https://bugs.mojang.com/browse/MCL-9929
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#480 [10:13] * Nikofrax [webchat@93-35-219-178.ip56.fastwebnet.it] has joined #minecrafthelp
#481 [10:14] * iskillz67 [webchat@75-15-183-51.lightspeed.tukrga.sbcglobal.net] has joined #minecrafthelp
#482 [10:14] * Ansh [webchat@ool-944b5bb4.dyn.optonline.net] has joined #minecrafthelp
#483 [10:14] <Ansh> hi
#484 [10:14] * Nikofrax [webchat@93-35-219-178.ip56.fastwebnet.it] has quit. (Client Quit)
#485 [10:14] <Ansh> my game keeps sayinh
#486 [10:14] <iskillz67> My game crashes everytime i hit PLAY ....
#487 [10:14] <Ansh> me to
#488 [10:14] <Greymagic27> ??> iskillz67 launcher/log
#489 [10:14] <Mightyena> iskillz67: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#490 [10:14] <Greymagic27> ??> Ansh launcher/log
#491 [10:14] <Mightyena> Ansh: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#492 [10:15] <Ansh> java se binery has stopped working
#493 [10:15] <Greymagic27> Ansh, Oh I see. In that case run this tool:
#494 [10:15] <Greymagic27> ??> Ansh av/adwcleaner
#495 [10:15] <Mightyena> Ansh: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#496 [10:15] <Mightyena> Ansh: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#497 [10:15] <Ansh> are u sure?
#498 [10:15] <Greymagic27> Ansh, Yes.
#499 [10:17] <Ansh> okay i downloaded it
#500 [10:17] <Greymagic27> Ansh, Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#501 [10:17] <iskillz67> I get the process crashed with exit code 1...
#502 [10:17] <Ansh> why
#503 [10:17] <Greymagic27> iskillz67, Please follow the steps that Mightyena sent to get a launcher log
#504 [10:17] <Ansh> how will this help
#505 [10:17] <Greymagic27> ??> iskillz67 launcher/log
#506 [10:17] <Mightyena> iskillz67: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#507 [10:18] <Greymagic27> Ansh, Because your issue is caused by malware. ADWCleaner will remove the malware
#508 [10:18] <Ansh> ok
#509 [10:18] <Ansh> i hit scan now
#510 [10:18] <Ansh> now do i click clean and repair
#511 [10:18] * dragonmage64 [webchat@static-24-96-222-108.knology.net] has joined #minecrafthelp
#512 [10:18] <Greymagic27> Ansh, When it has finished it's scan, yes
#513 [10:19] <Ansh> ok? so click clean and repair
#514 [10:19] <Greymagic27> Ansh, Yes
#515 [10:20] * Nxccxlxbxrtx [webchat@host197-175-dynamic.250-95-r.retail.telecomitalia.it] has joined #minecrafthelp
#516 [10:20] <dragonmage64> We just purchased Minecraft: Java Edition and when we try to play it says the "Error, Game has crashed, sorry for the inconvenience". We have yet to be able to play on the computer.
#517 [10:20] <Greymagic27> ??> dragonmage64 launcher/log
#518 [10:20] <Mightyena> dragonmage64: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#519 [10:21] <iskillz67> https://paste.ubuntu.com/p/jBYNQd4pj5/
#520 [10:21] <Greymagic27> ??> iskillz67 win/reinst/full
#521 [10:21] <Mightyena> iskillz67: You may need to reinstall the locally installed files that Minecraft puts into place. To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein.
#522 [10:21] <Mightyena> iskillz67: Next, go to Control Panel, and click on "Uninstall a Program" (may also be called "Programs and Features"). Then, right click on the Minecraft entry and select "Uninstall". Afterwards, restart your PC, then download and run the .msi at https://minecraft.net/en-us/download. Then, try running Minecraft again.
#523 [10:23] <Nxccxlxbxrtx> i can't log in in my minecraft launcher, even if i put the right account and the right password. when I try to login appears a message which says " invalid username or password" what can I do?
#524 [10:23] <Greymagic27> ??> Nxccxlxbxrtx tools/hjt
#525 [10:23] <Mightyena> Nxccxlxbxrtx: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#526 [10:23] <Mightyena> Nxccxlxbxrtx: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#527 [10:23] <dragonmage64> @mightyena Thank you
#528 [10:25] * iskillz67 [webchat@75-15-183-51.lightspeed.tukrga.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#529 [10:26] * ubuv [webchat@82-203-188-201.bb.dnainternet.fi] has joined #minecrafthelp
#530 [10:28] * ansh [webchat@ool-944b5bb4.dyn.optonline.net] has joined #minecrafthelp
#531 [10:28] <ubuv> So my problem is that my account got deleted for no reason at all. for example i was playing minecraft yesterday but my account doesnt event exist today. any idea what could have happened and where to find help
#532 [10:28] <ansh> it still didint wor
#533 [10:29] <Greymagic27> ??> ansh tools/hjt
#534 [10:29] <Mightyena> ansh: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#535 [10:29] <Mightyena> ansh: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#536 [10:29] <Greymagic27> ansh, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information.
#537 [10:29] <Greymagic27> ??> ubuv account/send-email
#538 [10:29] <Mightyena> ubuv: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#539 [10:29] <Mightyena> ubuv: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#540 [10:29] <Nxccxlxbxrtx> https://paste.ubuntu.com/
#541 [10:30] <ansh> Hi so my problem is when i load in to world in minecraft it days java se binery has stopped working idk why?
#542 [10:30] <Greymagic27> ??> Nxccxlxbxrtx paste
#543 [10:30] <Mightyena> Nxccxlxbxrtx: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#544 [10:30] <Greymagic27> ??> ansh tools/hjt
#545 [10:30] <Mightyena> ansh: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#546 [10:30] <Mightyena> ansh: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#547 [10:30] <Greymagic27> ansh, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information.
#548 [10:30] * Absol kicked Greymagic27 from #minecrafthelp (Reason: reymagic27 :Stop spamming)
#549 [10:30] <ansh> i did the malware thing jsut know
#550 [10:30] <ansh> it still dosent work
#551 [10:30] * Greymagic27 [~greymagic@irc.urielsalis.me] has joined #minecrafthelp
#552 [10:30] <ansh> now
#553 [10:31] <Greymagic27> ansh, Now?
#554 [10:31] <ansh> yes
#555 [10:31] <Greymagic27> ansh, Have you loaded up the tool as administrator?
#556 [10:31] <ansh> tool?
#557 [10:31] <Greymagic27> ??> ansh tools/hjt
#558 [10:31] <Mightyena> ansh: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#559 [10:31] <Mightyena> ansh: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#560 [10:31] <Greymagic27> That tool
#561 [10:31] <ubuv> Mightyena ty
#562 [10:31] <ansh> yes
#563 [10:32] <ansh> i did eveything
#564 [10:32] <ansh> it ran my sytem
#565 [10:32] <ansh> system
#566 [10:32] <ansh> and it restarted my pc
#567 [10:32] <Greymagic27> ansh, Please follow the steps as they are written
#568 [10:32] <ansh> and i load up minceraft to play and it does the say thing
#569 [10:32] <ansh> same
#570 [10:32] <Greymagic27> ??> ansh tools/hjt
#571 [10:32] <Mightyena> ansh: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#572 [10:32] <Mightyena> ansh: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#573 [10:32] <Greymagic27> ansh, Follow the steps as they are written
#574 [10:32] <ansh> i did this
#575 [10:33] <Greymagic27> ansh, You didn't follow the steps. You did a system scan then restarted your PC
#576 [10:33] <Greymagic27> That is not what you need to do
#577 [10:33] <ansh> yes
#578 [10:33] <Greymagic27> Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#579 [10:33] <Nxccxlxbxrtx> what do i do after i "paste"?
#580 [10:33] <ansh> when i load into a world it says java se binery has stopped working
#581 [10:33] <Greymagic27> Nxccxlxbxrtx, Send the URL here. Make sure you have something in the 'poster' field
#582 [10:33] <ansh> i need help pls
#583 [10:33] <Greymagic27> ??> ansh scold/listen
#584 [10:33] <Mightyena> ansh: If you aren't going to listen to the advice from the volunteers here, don't ask for it in the first place.
#585 [10:34] <ansh> i did this tho
#586 [10:34] <Greymagic27> ansh, Please do it again
#587 [10:34] <Nxccxlxbxrtx> https://paste.ubuntu.com/p/jCGkX4n8r6/
#588 [10:34] <Greymagic27> ??> ansh tools/hjt
#589 [10:34] <Mightyena> ansh: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#590 [10:34] <Mightyena> ansh: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#591 [10:34] <Greymagic27> ??> Nxccxlxbxrtx win/hosts/edit
#592 [10:34] <Mightyena> Nxccxlxbxrtx: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#593 [10:34] <Mightyena> Nxccxlxbxrtx: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#594 [10:34] <Greymagic27> Nxccxlxbxrtx, Remove any entry containing the word mojang - Save the file by pressing CTRL+S then change your minecraft password
#595 [10:34] <ansh> ill do it agian
#596 [10:34] * ubuv [webchat@82-203-188-201.bb.dnainternet.fi] has quit. (Quit: webchat.esper.net)
#597 [10:35] <dragonmage64> @mightyena https://paste.ubuntu.com/p/9PrvnGJyFX/
#598 [10:35] <ansh> which one should i do
#599 [10:35] <ansh> do a system scna
#600 [10:35] <ansh> scan
#601 [10:35] * iskillz7 [webchat@75-15-183-51.lightspeed.tukrga.sbcglobal.net] has joined #minecrafthelp
#602 [10:36] <Greymagic27> ansh, 'System scan and save a log file'
#603 [10:36] <Greymagic27> ??> dragonmage64 win/!
#604 [10:36] <Mightyena> dragonmage64: Having exclamation marks or other special characters in your Windows username can break Java, which in turn breaks Minecraft. To fix this issue, either create a new Windows account without any special characters (only A-Z and 0-9), or change the working directory of the launcher.
#605 [10:36] <Mightyena> dragonmage64: See https://minecraftirc.net/support-articles/windows/special-characters/ for more information on working around this problem.
#606 [10:36] <ansh> i did it
#607 [10:36] <ansh> now?
#608 [10:36] <Greymagic27> ansh, After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#609 [10:36] <ansh> i got it
#610 [10:37] <iskillz7> deleting .minecraft folder and reinstalling didnt work... now i have exit code 3
#611 [10:37] <Greymagic27> ??> iskillz7 launcher/log
#612 [10:37] <Mightyena> iskillz7: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#613 [10:37] <iskillz7> https://paste.ubuntu.com/p/vYMdw5q7M6/
#614 [10:37] <ansh> i pasted it
#615 [10:37] <ansh> now?
#616 [10:37] <Greymagic27> ??> iskillz7 launcher/log-txt
#617 [10:37] <Mightyena> iskillz7: We need to see your full launcher log, which is created in the game directory.
#618 [10:37] <Mightyena> iskillz7: First open your .minecraft folder (If you don't know how to get there, ask), then try to launch the game. Then in the .minecraft folder open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#619 [10:38] <Greymagic27> ansh, Send the URL here
#620 [10:38] <ansh> what url
#621 [10:38] <Greymagic27> ??> ansh paste
#622 [10:38] <Mightyena> ansh: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#623 [10:38] <ansh> i clicked paste
#624 [10:39] <ansh> --
#625 [10:39] <ansh> End of file - 9733 bytes
#626 [10:39] <Greymagic27> ansh, Send the url here
#627 [10:39] <ansh> should i click dowload as a text
#628 [10:40] <Greymagic27> No. Send the URL
#629 [10:40] <ansh> where do i find the url
#630 [10:40] <Greymagic27> ansh, It's the thing up here: http://prntscr.com/oiirzx
#631 [10:41] <ansh> https://paste.ubuntu.com/p/HkjcYFdnMZ/
#632 [10:41] <ansh> this
#633 [10:41] <ansh> ?
#634 [10:41] <Greymagic27> Yes
#635 [10:42] <iskillz7> https://paste.ubuntu.com/p/hPCZBsWh6B/
#636 [10:42] <iskillz7> https://paste.ubuntu.com/p/hPCZBsWh6B/
#637 [10:42] <Greymagic27> ??> ansh av/malwarebytes
#638 [10:42] <Mightyena> ansh: Malwarebytes is an anti-malware program that removes malware and potentially unwanted programs from your PC.
#639 [10:42] <Mightyena> ansh: Download it here: https://www.malwarebytes.org/
#640 [10:42] <Mightyena> ansh: After downloading and installing it, run a scan immediately: https://support.malwarebytes.com/docs/DOC-1156
#641 [10:43] <ansh> i did this already
#642 [10:43] <ansh> fro another helper
#643 [10:43] <ansh> he told me to this befre
#644 [10:43] <ansh> u want me to do it agian
#645 [10:43] <ansh> ?
#646 [10:44] * johnfree817 [webchat@117.128.100.208.bendbroadband.com] has joined #minecrafthelp
#647 [10:45] <ansh> ?
#648 [10:45] <johnfree817> it does not let me launch minecraft
#649 [10:46] <ansh> mine is the same prob but when i log it and go into the wolrd it says java se binery has stopped working
#650 [10:46] <iskillz7> https://paste.ubuntu.com/p/hPCZBsWh6B/
#651 [10:47] <ansh> now whay
#652 [10:47] <ansh> what
#653 [10:47] <johnfree817> yea
#654 [10:47] <johnfree817> what do i do?
#655 [10:47] <ansh> it still crashes for me
#656 [10:47] <johnfree817> same
#657 [10:47] <ansh> even when i download maleware bytes
#658 [10:47] * That [webchat@c-73-162-128-148.hsd1.ca.comcast.net] has joined #minecrafthelp
#659 [10:48] <johnfree817> imma try to donload this
#660 [10:48] <That> Everytime I log onto my server and do a command my game starts to not respond and crash.
#661 [10:48] * ansh [webchat@ool-944b5bb4.dyn.optonline.net] has quit. (Quit: webchat.esper.net)
#662 [10:50] <Nxccxlxbxrtx> where do i have to write win/host/edit?
#663 [10:50] <iskillz7> Launcher Crashes... Here are logs. https://paste.ubuntu.com/p/hPCZBsWh6B/
#664 [10:52] <That> For me?
#665 [10:53] <johnfree817> how do i download it. it wont let me
#666 [10:54] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#667 [10:55] * JustCallMeSomeone [webchat@bba915663.alshamil.net.ae] has joined #minecrafthelp
#668 [10:56] <johnfree817> ?
#669 [10:58] * arbel [webchat@bzq-109-66-89-173.red.bezeqint.net] has quit. (Quit: webchat.esper.net)
#670 [11:00] <Nxccxlxbxrtx> do i have to remove the hole phrases or just the word "mojang"?
#671 [11:01] <iskillz7> https://paste.ubuntu.com/p/p24jjdpTXS/
#672 [11:02] <iskillz7> https://paste.ubuntu.com/p/4wyZdc6wnb/
#673 [11:04] <iskillz7> Any operators on and available? posted logs above.... ^^
#674 [11:06] <mattym> iskillz7, Just a moment. You seem to have a fairly irregular issue.
#675 [11:06] <mattym> Nxccxlxbxrtx, Remove the entire line, save where it currently is.
#676 [11:06] <mattym> johnfree817, Explain your problem.
#677 [11:06] <That> mattym I need help
#678 [11:06] <That> Or ill wait
#679 [11:06] * Karrde [webchat@75-129-79-58.dhcp.bycy.mi.charter.com] has joined #minecrafthelp
#680 [11:06] <iskillz7> ok thank you mattym
#681 [11:06] <mattym> That, Just explain the issue.
#682 [11:07] <That> When ever I open my Minecraft and log into a server or my Minecraft is opening, it starts to not respond and when I close it, it says my game crashed
#683 [11:07] <iskillz7> it was a fresh install... havent played on this PC yet... also uninstalled and reinstalled and deleted the .minecraft folder... Just FYI
#684 [11:07] <That> It does this everytime, starting yesterday.
#685 [11:08] <mattym> ??> That launcher/log
#686 [11:08] <Mightyena> That: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#687 [11:08] <Karrde> I just re-installed the game and it crashed and gave me this code: Process Monitor fatal Process crashed with exit code -805306369 any ideas?
#688 [11:08] <mattym> iskillz7, Yeah, based on the error the game is giving now, it looks like something on the PC is not working right.
#689 [11:08] <That> Thanks
#690 [11:08] <mattym> iskillz7, I am just checking to see if we have the proper instructions.
#691 [11:08] <mattym> ??> iskillz7 win/sfc
#692 [11:08] <Mightyena> iskillz7: In the start menu/screen, search for "cmd" (without quotes). Right-click on the result listed as "cmd.exe", and choose Run as Administrator.
#693 [11:08] <Mightyena> iskillz7: In the command window, enter "sfc /scannow", and press Enter. Keep this window open until it is finished.
#694 [11:08] <JustCallMeSomeone> so i emailed mojang 2 months ago and they replied like 1week ago. However, for 10 days they arent replying back. I really need help and arent they supposed to finish helping the person then move onto the other preson??
#695 [11:09] <mattym> ??> Karrde av/adwcleaner
#696 [11:09] <Mightyena> Karrde: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#697 [11:09] <Mightyena> Karrde: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#698 [11:09] <Karrde> ok
#699 [11:09] <mattym> JustCallMeSomeone, Did you answer their first reply?
#700 [11:09] * Sam [webchat@c-98-244-113-144.hsd1.va.comcast.net] has joined #minecrafthelp
#701 [11:10] <Sam> hello
#702 [11:10] <That> mattym it says I crashed with something fatal
#703 [11:10] <That> and I have an exit code
#704 [11:10] <Sam> oof
#705 [11:10] * Karrde [webchat@75-129-79-58.dhcp.bycy.mi.charter.com] has quit. (Client Quit)
#706 [11:10] <mattym> That, Get the whole log as the linked instructions showed.
#707 [11:10] <JustCallMeSomeone> yes i did
#708 [11:10] <That> k
#709 [11:10] <mattym> JustCallMeSomeone, What did they say or ask for in their message?
#710 [11:11] <Sam> what can i do if i dont have acess to the email and dont remember the security questions
#711 [11:11] <mattym> Sam, You would need to contact Mojang support.
#712 [11:12] <mattym> ??> Sam account/send-email
#713 [11:12] <Mightyena> Sam: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#714 [11:12] <Mightyena> Sam: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#715 [11:12] <JustCallMeSomeone> for my information to locate transaction id and i couldnt find it, so they then asked for my card that i used to buy minecraft, i gave the required information twice but i got it wrong twice, but now i found my old 2015 card and gave them the information and they havent replied to my email for 10 days
#716 [11:12] <That> mattym I have it
#717 [11:12] <That> https://paste.ubuntu.com/p/BJngVYydpD/
#718 [11:12] * AeronFancy [webchat@80.78.227.109] has joined #minecrafthelp
#719 [11:12] <AeronFancy> hello
#720 [11:13] <AeronFancy> hi
#721 [11:13] * Nxccxlxbxrtx [webchat@host197-175-dynamic.250-95-r.retail.telecomitalia.it] has quit. (Quit: webchat.esper.net)
#722 [11:13] <mattym> ??> That av/adwcleaner
#723 [11:13] <Mightyena> That: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#724 [11:13] <Mightyena> That: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#725 [11:13] <AeronFancy> i can't log into the site
#726 [11:13] <mattym> AeronFancy, What happens when you try?
#727 [11:13] <That> k
#728 [11:13] <AeronFancy> to loggin into the minecraft.net site
#729 [11:13] * Moe [webchat@ti0006a400-0825.bb.online.no] has joined #minecrafthelp
#730 [11:13] <Sam> Mightyena i dont have my transation ID or gift code i bought the game like 7 years ago
#731 [11:13] <AeronFancy> i can't
#732 [11:13] <mattym> JustCallMeSomeone, Do you have the original case# ?
#733 [11:14] <JustCallMeSomeone> what do you mean
#734 [11:14] <mattym> ??> Sam account/send-email
#735 [11:14] <Mightyena> Sam: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#736 [11:14] <Mightyena> Sam: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#737 [11:14] <AeronFancy> can you help me
#738 [11:14] <AeronFancy> ?
#739 [11:14] * That [webchat@c-73-162-128-148.hsd1.ca.comcast.net] has quit. (Quit: webchat.esper.net)
#740 [11:15] <AeronFancy> i cant to log in to the minecraft.net site please help me
#741 [11:15] <mattym> JustCallMeSomeone, The original auto reply from when you sent the support message should have had a case number.
#742 [11:15] <AeronFancy> from 10 minutes i buy a minecraft
#743 [11:15] <JustCallMeSomeone> yes i do
#744 [11:15] <JustCallMeSomeone> should i send it here??\
#745 [11:15] <AeronFancy> and i cant to log in to the minecraft.net site
#746 [11:15] <mattym> AeronFancy, What happens when you try?
#747 [11:15] <mattym> JustCallMeSomeone, Yes
#748 [11:15] <JustCallMeSomeone> ok
#749 [11:16] <AeronFancy> to log in to the minecraft.net site
#750 [11:16] <JustCallMeSomeone> wait a bit
#751 [11:16] <iskillz7> my sfc scan is complete and found no issues....
#752 [11:16] <AeronFancy> +mattym help me
#753 [11:16] <mattym> AeronFancy, What happens when you try to login?
#754 [11:17] <AeronFancy> into the minecraft.net site
#755 [11:17] <AeronFancy> i cant log in to my account
#756 [11:17] <JustCallMeSomeone> +mattym #2714275
#757 [11:17] <mattym> iskillz7, Ok. Lets see if a complete wipe of both the game and launcher help any.
#758 [11:17] <mattym> ??> iskillz7 win/reinst/full
#759 [11:17] <Mightyena> iskillz7: You may need to reinstall the locally installed files that Minecraft puts into place. To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein.
#760 [11:17] <Mightyena> iskillz7: Next, go to Control Panel, and click on "Uninstall a Program" (may also be called "Programs and Features"). Then, right click on the Minecraft entry and select "Uninstall". Afterwards, restart your PC, then download and run the .msi at https://minecraft.net/en-us/download. Then, try running Minecraft again.
#761 [11:17] <mattym> AeronFancy, Yes, you have said that. What exactly happens when you try to do it.
#762 [11:17] * That [webchat@c-73-162-128-148.hsd1.ca.comcast.net] has joined #minecrafthelp
#763 [11:17] <AeronFancy> nothing
#764 [11:17] <JustCallMeSomeone> are those the numbers??
#765 [11:18] <That> mattym
#766 [11:18] <mattym> JustCallMeSomeone, Ok, for now I would say just wait. But I will forward the number along to see if there is an issue.
#767 [11:18] <That> I did it, I cleaned my computer
#768 [11:18] <iskillz7> i have done this already... shall i try it again?
#769 [11:18] <AeronFancy> i clicking and nothing happens
#770 [11:18] * Karrde [webchat@75-129-79-58.dhcp.bycy.mi.charter.com] has joined #minecrafthelp
#771 [11:18] <JustCallMeSomeone> OK thank you so much, i really appreciate it
#772 [11:18] <mattym> iskillz7, Yeah, make sure you are doing the full things, reinstalling both the launcher and game files, and doing the restart when it tells you to.
#773 [11:18] <That> mattym should my Minecraft be working fine now?
#774 [11:18] <mattym> iskillz7, it will make sure its a completely clean install of all the files.
#775 [11:19] <Karrde> I completed the malware you suggested, it removed 271 things!
#776 [11:19] <mattym> That, Try it.
#777 [11:19] <mattym> Karrde, Retry the game.
#778 [11:19] <mattym> ??> AeronFancy tools/hjt
#779 [11:19] <Mightyena> AeronFancy: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#780 [11:19] <Mightyena> AeronFancy: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#781 [11:19] <AeronFancy> and i cant log in to the launcher
#782 [11:19] <AeronFancy> what is that
#783 [11:19] <That> Its my name
#784 [11:19] <That> I mean nick
#785 [11:20] <AeronFancy> not you
#786 [11:20] * iskillz7 [webchat@75-15-183-51.lightspeed.tukrga.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#787 [11:20] <AeronFancy> this links
#788 [11:20] <AeronFancy> for apps
#789 [11:20] <That> mattym thank you so much!!
#790 [11:20] <That> It works fine now!
#791 [11:20] <AeronFancy> so what to click when i open it
#792 [11:20] <AeronFancy> the app
#793 [11:20] <AeronFancy> hijackthis
#794 [11:20] <mattym> AeronFancy, Read the instructions you were given.
#795 [11:21] <AeronFancy> i dont know what to do
#796 [11:21] * Sam [webchat@c-98-244-113-144.hsd1.va.comcast.net] has quit. (Quit: webchat.esper.net)
#797 [11:21] * iskillz7 [webchat@75-15-183-51.lightspeed.tukrga.sbcglobal.net] has joined #minecrafthelp
#798 [11:22] <Karrde> working now thanks!
#799 [11:22] <iskillz7> may i get the install link again just to be sure I am using the correct link?
#800 [11:22] * Karrde [webchat@75-129-79-58.dhcp.bycy.mi.charter.com] has quit. (Client Quit)
#801 [11:22] <mattym> ??> iskillz7 win/reinst/full
#802 [11:22] <AeronFancy> please can you help
#803 [11:22] <Mightyena> iskillz7: You may need to reinstall the locally installed files that Minecraft puts into place. To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein.
#804 [11:22] <Mightyena> iskillz7: Next, go to Control Panel, and click on "Uninstall a Program" (may also be called "Programs and Features"). Then, right click on the Minecraft entry and select "Uninstall". Afterwards, restart your PC, then download and run the .msi at https://minecraft.net/en-us/download. Then, try running Minecraft again.
#805 [11:22] <mattym> AeronFancy, Read the instructions Mightyena wrote to you.
#806 [11:24] <AeronFancy> ok i send you
#807 [11:24] * Khazarman [webchat@94-225-231-31.access.telenet.be] has joined #minecrafthelp
#808 [11:24] <Khazarman> Hello, can anybody help me?
#809 [11:25] <Khazarman> I can't start Minecraft in 1.13
#810 [11:25] <Khazarman> I get an error whenever I try to start Minecraft in 1.13, 1.13.1 or 1.13.2 in the launcher
#811 [11:25] <mattym> Khazarman, Do the 1.14.# versions work?
#812 [11:26] <Khazarman> Yes
#813 [11:26] <Khazarman> But I need 1.13 to enter Survival on Torchcraft, a large Dutch Minecraft server
#814 [11:26] <AeronFancy> +mattym
#815 [11:26] <AeronFancy> i send you
#816 [11:26] <mattym> Khazarman, Make sure you are setting a custom game directory for older versions in the launch profile
#817 [11:26] <mattym> AeronFancy, We need the link/url to the page you created.
#818 [11:26] <Khazarman> mattym I did that
#819 [11:26] <AeronFancy> oo
#820 [11:27] <AeronFancy> https://paste.ubuntu.com/p/V2pHRX2NZF/
#821 [11:27] <AeronFancy> there
#822 [11:27] <Khazarman> I have "newest release", "newest snapshot" and "1.13.2"
#823 [11:27] <iskillz7> game still crashing.... exit code 3 now in game output log
#824 [11:27] <mattym> Khazarman, Did you give the 1.13.2 a custom game directory (not .minecraft) in the profiles settings?
#825 [11:27] <mattym> iskillz7, Can I get the current short crash again.
#826 [11:28] <mattym> iskillz7, The log that is
#827 [11:28] <Khazarman> Uhm, I don't think so
#828 [11:28] <Khazarman> How do I do that?
#829 [11:28] <iskillz7> this one? https://paste.ubuntu.com/p/3JzWCmRK2f/
#830 [11:28] * JustCallMeSomeone [webchat@bba915663.alshamil.net.ae] has quit. (Quit: webchat.esper.net)
#831 [11:28] <mattym> Khazarman, Open up the 1.13.2 profile, and set one.
#832 [11:28] <AeronFancy> +mattym i send you the pastebin
#833 [11:28] <AeronFancy> https://paste.ubuntu.com/p/V2pHRX2NZF/
#834 [11:28] <mattym> iskillz7, Was there not one like that with a little more info?
#835 [11:28] <iskillz7> i dont see one....
#836 [11:29] <iskillz7> nothing happens when i click view crash report
#837 [11:29] <mattym> AeronFancy, Read all the info Mightyena is about to write to you. Then start doing the instructions.
#838 [11:29] <Khazarman> mattym I don't see anything there ending with .minecraft
#839 [11:29] <mattym> ??> AeronFancy info/mcleaks
#840 [11:29] <Mightyena> AeronFancy: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#841 [11:29] <Mightyena> AeronFancy: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#842 [11:29] <mattym> ??> AeronFancy win/hosts/edit
#843 [11:29] <Mightyena> AeronFancy: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#844 [11:29] <Mightyena> AeronFancy: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#845 [11:29] <Khazarman> It is in the launcher, right? mattym
#846 [11:29] * youmpila [webchat@dhcp-077-248-085-046.chello.nl] has joined #minecrafthelp
#847 [11:29] <mattym> Khazarman, On the installations tab, click the 1.13.2 profile you made there and edit it.
#848 [11:30] <mattym> Khazarman, In the settings there you should be able to set the Game Directory.
#849 [11:30] <youmpila> hello
#850 [11:30] <mattym> Khazarman, Set it to a folder for that instance. Make it a folder that is not the .minecraft folder
#851 [11:30] <Khazarman> Wait
#852 [11:30] <Khazarman> Stupid question, but can I change the language of the launcher?
#853 [11:30] <Khazarman> It's in Dutch and if I change it to English that will help :P
#854 [11:30] <mattym> Khazarman, I believe thats somewhere on its main window
#855 [11:31] <mattym> Khazarman, The settings button, lower left
#856 [11:31] <mattym> Khazarman, First drop down should be language
#857 [11:31] <Khazarman> Thanks :D
#858 [11:31] <iskillz7> https://paste.ubuntu.com/p/Qvq73Vh5GH/
#859 [11:31] <mattym> iskillz7, Yeah, the last one was showing an issue with a system file.
#860 [11:31] * BlackFire4520 [webchat@51.179.100.78] has joined #minecrafthelp
#861 [11:31] <BlackFire4520> salve
#862 [11:32] <AeronFancy> mattym
#863 [11:32] <AeronFancy> i make that all
#864 [11:32] <Khazarman> Ah now I see with what you mean with directory
#865 [11:32] <mattym> iskillz7, Not a normal crash. Lets take another look at whats going on in the system.
#866 [11:32] <AeronFancy> and hape notepad with things
#867 [11:32] <mattym> ??> iskillz7 tools/hjt
#868 [11:32] <Mightyena> iskillz7: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#869 [11:32] <Mightyena> iskillz7: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#870 [11:32] <mattym> AeronFancy, Delete the lines that contain the word mojang. then save the file.
#871 [11:32] <Khazarman> @mattym so I see directory and it says "<Use default directory>
#872 [11:32] <Khazarman> Or Browse
#873 [11:33] <AeronFancy> ok
#874 [11:33] <AeronFancy> i make it
#875 [11:33] <AeronFancy> and now
#876 [11:33] * Absol kicked AeronFancy from #minecrafthelp (Reason: eronFancy :Stop spamming)
#877 [11:33] <mattym> Khazarman, You can either browse or enter a directory by writing in the box.
#878 [11:33] <BlackFire4520> hi, I tried to reset the password because I don't remember it and I don't get the email for the recovery
#879 [11:33] <Khazarman> Okay, what should I put in there?
#880 [11:33] <mattym> Khazarman, Point it to a folder you will use as your folder for 1.13.2
#881 [11:33] <mattym> Khazarman, You can create a folder on your desktop
#882 [11:33] <Khazarman> mattym And where should that folder be located?
#883 [11:33] <mattym> Khazarman, Then browse to that folder and set it
#884 [11:33] <iskillz7> https://paste.ubuntu.com/p/sQXS8cq4Q4/
#885 [11:34] <Khazarman> @mattym Or can I put that anywhere I like?
#886 [11:34] <mattym> Khazarman, It can be anywhere you are allowed to make a folder, as long as its not .minecraft
#887 [11:34] <BlackFire4520> mattym , I tried to reset the password because I don't remember it and I don't get the email for the recovery
#888 [11:34] <Khazarman> So if I put it in let's say "C:/Games/Minecraft1.13.2/" that will be okay?
#889 [11:34] <mattym> iskillz7, Ok, nothing specific found there, so lets use another
#890 [11:34] <mattym> ??> iskillz7 av/adwcleaner
#891 [11:34] <Mightyena> iskillz7: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#892 [11:34] <Mightyena> iskillz7: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#893 [11:34] * AeronFancy [webchat@80.78.227.109] has joined #minecrafthelp
#894 [11:35] <AeronFancy> mattym
#895 [11:35] <mattym> ??> BlackFire4520 account/send-email
#896 [11:35] <Mightyena> BlackFire4520: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#897 [11:35] <Mightyena> BlackFire4520: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#898 [11:35] <AeronFancy> i delete the lines
#899 [11:35] <mattym> Khazarman, Yeah should be
#900 [11:35] <AeronFancy> and save it
#901 [11:35] <mattym> AeronFancy, Try to log in again.
#902 [11:35] <Khazarman> @mattym I'll give it a try
#903 [11:35] <Khazarman> Still not working...
#904 [11:35] <Khazarman> But I get an error
#905 [11:35] <mattym> Khazarman, And make sure you only ever run 1.13.# versions in that folder
#906 [11:36] <Khazarman> Yeah it's a completely new folder
#907 [11:36] * iskillz7 [webchat@75-15-183-51.lightspeed.tukrga.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#908 [11:36] <AeronFancy> thank you mattym
#909 [11:36] <mattym> Khazarman, What is it saying now?
#910 [11:36] <mattym> AeronFancy, If its working, make sure to set a new password.
#911 [11:36] <Khazarman> Unable to locate the Java runtime.
#912 [11:36] <Khazarman> Error details: De bewerking is voltooid. (the execution is finished)
#913 [11:36] <AeronFancy> yay
#914 [11:36] * c003y [~nes@69.17.188.160] has joined #minecrafthelp
#915 [11:36] <Khazarman> Filename on disk: javaw.exe
#916 [11:36] <Khazarman> Path: C:\Users\gebruiker\Downloads\runtime\jre-x64\1.8.0_25\bin\javaw.exe
#917 [11:36] <Khazarman> Exists: Nonexistent
#918 [11:36] * Absol kicked Khazarman from #minecrafthelp (Reason: hazarman :Stop spamming)
#919 [11:37] * Khazarman [webchat@94-225-231-31.access.telenet.be] has joined #minecrafthelp
#920 [11:37] <Khazarman> I got kicked...
#921 [11:37] <Khazarman> But I wasn't able to put the error in there in one piece..
#922 [11:37] <mattym> Khazarman, Thats ok, I saw an issue.
#923 [11:38] <mattym> Khazarman, Looks like the info in the Java Executable was set.
#924 [11:38] * iskillz7 [webchat@75-15-183-51.lightspeed.tukrga.sbcglobal.net] has joined #minecrafthelp
#925 [11:38] <AeronFancy> yeeees
#926 [11:38] <AeronFancy> i can log in
#927 [11:38] <AeronFancy> thank you
#928 [11:38] <Khazarman> @mattym Okay so what do I do now?
#929 [11:38] <mattym> Khazarman, In the 1.13.2 profile, was that setting set to something other than default?
#930 [11:38] * AeronFancy [webchat@80.78.227.109] has quit. (Quit: webchat.esper.net)
#931 [11:38] <mattym> Khazarman, The setting being the Java Executable
#932 [11:38] * sdfasfd [webchat@c-73-255-95-101.hsd1.tx.comcast.net] has joined #minecrafthelp
#933 [11:38] <Khazarman> Java Executable: C:\Users\gebruiker\Downloads\runtime\jre-x64\1.8.0_25\bin\javaw.exe
#934 [11:38] <Khazarman> That's what it says
#935 [11:39] <iskillz7> done with mymalwarebytes adware scan... nothing detected, did basic fix and restarted.... test minecraft or do reinstall first?
#936 [11:39] <mattym> Khazarman, If you delete that all, does it go back to <Use bundled Java runtime>
#937 [11:39] <Khazarman> Yes
#938 [11:39] <sdfasfd> java.lang.illegalstateexception failed to create a child event loop minecraft
#939 [11:39] <mattym> iskillz7, Test
#940 [11:39] <sdfasfd> can someone help me
#941 [11:39] <mattym> Khazarman, Ok, leave it blank/bundled and save it.
#942 [11:39] <sdfasfd> hey
#943 [11:39] <Khazarman> Okay I deleted that and now the game launched :D
#944 [11:39] <sdfasfd> hey
#945 [11:40] <sdfasfd> can i get some help
#946 [11:40] <mattym> sdfasfd, Check the info in the Moderator Note here https://bugs.mojang.com/browse/MC-34749
#947 [11:40] <iskillz7> https://paste.ubuntu.com/p/fBygqQbgV9/
#948 [11:40] <Khazarman> mattym Thank you so much
#949 [11:41] <mattym> iskillz7, Yeah, thats the one with the full error.
#950 [11:41] <iskillz7> you need something different?
#951 [11:41] <mattym> iskillz7, Unfortunately this error may be a bit beyond the scope of what we can do here.
#952 [11:42] <iskillz7> ah ok...
#953 [11:42] <mattym> iskillz7, You may need to have the computer looked at by someone who can interact with it.
#954 [11:42] <iskillz7> well crap.... lol. any ideas of what i could do?
#955 [11:42] <iskillz7> ok
#956 [11:42] <sdfasfd> so when i try to load into my realm the error java.lang.illegalstateexception failed to create a child event loop comes up and i dont have any antivirus what do i do
#957 [11:42] <mattym> iskillz7, Either someone you know who is really good with computers, or a paid service.
#958 [11:42] <iskillz7> thanks for trying to help me
#959 [11:43] <sdfasfd> matt
#960 [11:43] <mattym> sdfasfd, Did you try the other method listed in the note.
#961 [11:44] * iskillz7 [webchat@75-15-183-51.lightspeed.tukrga.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#962 [11:45] <sdfasfd> yea
#963 [11:45] <mattym> sdfasfd, Do you get the error if you try to enter a single player world?
#964 [11:46] <sdfasfd> yea
#965 [11:46] <sdfasfd> and multiplayer
#966 [11:46] <mattym> ??> sdfasfd tools/hjt
#967 [11:46] <Mightyena> sdfasfd: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#968 [11:46] <Mightyena> sdfasfd: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#969 [11:49] <Moe> I have a problem while trying to log in. I bought a completly new account Saturday because I did not remember the last one (its been a long time). However when I try to log in it says "Invalid username or password". But after changing password 3 times and waiting between for hours and up to over 24 hours between attempts,
#970 [11:49] <Moe> I have come to the conclusion that it is not a single chance at all that my information is wrong in any way. I have also, as said, tried to wait in case I tried too many times, have now been over 28 hours since last attempt, but it still did not work. I do have full access to mojang without a problem. I have tried everything, including reinstalling
#971 [11:49] <Moe> minecraft itself and even reinstalling java in desperation. WHat do I do now?
#972 [11:49] * Absol kicked Moe from #minecrafthelp (Reason: oe :Stop spamming)
#973 [11:49] * ben [webchat@150.250.195.137] has joined #minecrafthelp
#974 [11:50] <ben> hi
#975 [11:50] * ben is now known as Guest52407
#976 [11:50] <Guest52407> hi
#977 [11:51] * Clover [webchat@196.251.236.5.fibre.o-it.co.za] has joined #minecrafthelp
#978 [11:52] <sdfasfd> mat
#979 [11:52] <sdfasfd> matt
#980 [11:52] <sdfasfd> https://paste.ubuntu.com/p/bfCYxsT37H/
#981 [11:52] <sdfasfd> thats the link
#982 [11:53] <mattym> sdfasfd, I see things with potential other issues, but not the one you are getting.
#983 [11:53] <mattym> sdfasfd, Are you sure you properly added the JVM argument listed in the bur report?
#984 [11:54] <Clover> Hi! Was wondering if you could help me... I just purchased Minecraft Java Edition and I realized I want the windows 10 edition. What can I do as I don't want to have to pay for the entire thing again?
#985 [11:54] <mattym> ??> Clover account/refund
#986 [11:54] <Mightyena> Clover: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#987 [11:54] <sdfasfd> matt what is jvm
#988 [11:55] <sdfasfd> and how do i add it im confused
#989 [11:55] <mattym> sdfasfd, Then dont say you tried it.
#990 [11:55] <mattym> sdfasfd, Go into your launcher, go to the Installations tab.
#991 [11:55] <sdfasfd> ok
#992 [11:56] <sdfasfd> im their
#993 [11:56] <mattym> sdfasfd, Find the Latest Release profile, and edit it.
#994 [11:56] <sdfasfd> ok
#995 [11:56] <Clover> So there's nothing I can really do?
#996 [11:56] <mattym> sdfasfd, Click the More Options button
#997 [11:56] <sdfasfd> ok
#998 [11:56] <mattym> sdfasfd, Then in the JVM arguments box, go to the end of what is written there
#999 [11:56] <mattym> sdfasfd, add a space, then enterL
#1000 [11:57] <mattym> sdfasfd, then enter: -Djava.net.preferIPv4Stack=true
#1001 [11:57] <mattym> sdfasfd, Save it then run the the game
#1002 [11:59] <sdfasfd> i got a game crash
#1003 [11:59] <mattym> sdfasfd, You probably didnt add it correctly, make sure you go to the very end and add what I wrote after putting a space between it and the rest.
#1004 [12:01] <sdfasfd> yea i messed up
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#1006 [12:02] * Dakota [webchat@172-126-208-143.lightspeed.frokca.sbcglobal.net] has joined #minecrafthelp
#1007 [12:02] <sdfasfd> IT WORK!!!!! I LOVE YOU THANK YOU SO MUCH
#1008 [12:02] <Logg> Hello guys
#1009 [12:02] <Dakota> I need help!
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#1013 [12:03] <Dakota> My computers ssd recently died and when i reinstalled minecraft windows ten it only gives me the free trial, any ideas how to get the full version back without paying again?
#1014 [12:03] <Dakota> My computers ssd recently died and when i reinstalled minecraft windows ten it only gives me the free trial, any ideas how to get the full version back without paying again?
#1015 [12:05] * Clover [webchat@196.251.236.5.fibre.o-it.co.za] has left #minecrafthelp
#1016 [12:11] * sdfasfd [webchat@c-73-255-95-101.hsd1.tx.comcast.net] has quit. (Quit: webchat.esper.net)
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#1018 [12:14] <mattym> Dakota, Are you sure you logged back into the Windows Store app on the same account?
#1019 [12:14] <Noah> I am trying to connect to my friends server, he sent me the ip address and ive entered it multiple times but I get the same error message which says"connection refused"
#1020 [12:20] * manueliz9518 [webchat@customer-PUE-252-179.megared.net.mx] has joined #minecrafthelp
#1021 [12:20] <mattym> Noah, Check the IP your friend gave you in the Get server status box here https://mcsrvstat.us/
#1022 [12:20] <Dakota> yes i'm on the same account
#1023 [12:21] <mattym> Dakota, Uninstall the game.
#1024 [12:21] <mattym> Dakota, Log out of the Windows Store App. Then restart the PC.
#1025 [12:21] <mattym> Dakota, After the restart, log back into the app, and check the purchased items section.
#1026 [12:21] <manueliz9518> hello, I have a problem my game crashes when I hit the play button. it says "game crashed an unexcpected issue occured" and I don't know what to do. I already install java and everything
#1027 [12:22] <mattym> ??> manueliz9518 launcher/log
#1028 [12:22] <Mightyena> manueliz9518: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#1029 [12:22] <Dakota> the problem is, i used the free code to get the game, so it's not in purchased items.
#1030 [12:23] <mattym> Dakota, It should still show up there. Check after doing the instructions I gave you.
#1031 [12:23] <Dakota> you got it
#1032 [12:23] * Dakota [webchat@172-126-208-143.lightspeed.frokca.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#1033 [12:23] <manueliz9518> do I copy the log here?
#1034 [12:24] <mattym> manueliz9518, Get the link/url the instructions have you create and give that to us here.
#1035 [12:25] * Lion44350 [webchat@anantes-655-1-224-118.w81-50.abo.wanadoo.fr] has joined #minecrafthelp
#1036 [12:25] <manueliz9518> https://paste.gg/p/anonymous/58d56e488bf84632814cf0ad6da4e73a
#1037 [12:25] <mattym> ??> manueliz9518 launcher/log-txt
#1038 [12:25] <Mightyena> manueliz9518: We need to see your full launcher log, which is created in the game directory.
#1039 [12:25] <Mightyena> manueliz9518: First open your .minecraft folder (If you don't know how to get there, ask), then try to launch the game. Then in the .minecraft folder open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1040 [12:26] <Noah> I tried entering the ip adress into the minecraft server status website and it didn't work, I verified that i entered exactly what he gave me
#1041 [12:26] * Dakota [webchat@172-126-208-143.lightspeed.frokca.sbcglobal.net] has joined #minecrafthelp
#1042 [12:26] <mattym> Noah, Then its likely your friend has not properly set up their server.
#1043 [12:28] <Lion44350> As much as possible remains the account name
#1044 [12:28] <Lion44350> As much as possible remains the account name
#1045 [12:31] * Lion44350 [webchat@anantes-655-1-224-118.w81-50.abo.wanadoo.fr] has left #minecrafthelp
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#1049 [12:33] <Zoki> I cannot log into my new bought Account
#1050 [12:33] <Guest92330> No matter what I try, I can't log back into my account
#1051 [12:35] <Zoki> It says invalid Name and Password. But the info ist not wrong
#1052 [12:36] * Michael [webchat@104.222.146.12] has joined #minecrafthelp
#1053 [12:36] <Michael> I need help
#1054 [12:36] * Michael is now known as Guest17088
#1055 [12:36] * Michael is now known as Guest17088
#1056 [12:36] * Guest17088 [webchat@104.222.146.12] has left #minecrafthelp
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#1058 [12:37] <HighLine> So, Everytime I try to log in, it just doesnt work, Ive tried resseting my password and everything, I cant even log into the minecraft.net website. It acts as if the login button is bogus for me.
#1059 [12:38] <HighLine> I havent been able to play minecraft for 2 weeks
#1060 [12:39] <HighLine> Is anyone even here??
#1061 [12:39] <manueliz9518> Mightyena about my problem ,it keeps saying bad gateway when I try to paste the code
#1062 [12:43] <Zoki> I cannot log into my new bought Account
#1063 [12:44] * poppy123 [webchat@c-98-198-83-164.hsd1.tx.comcast.net] has joined #minecrafthelp
#1064 [12:44] <poppy123> i need help! i cant log into my account im putting the right info in but its still not working :(
#1065 [12:45] <poppy123> ive been trying for a whole week
#1066 [12:46] <Noah> You were correct my friend did not set up his server properly and hes having trouble assigning an ip adress to his server. How should he go about doing this?
#1067 [12:47] * mojoman [webchat@24-182-11-146.dhcp.hspr.ca.charter.com] has joined #minecrafthelp
#1068 [12:48] <HighLine> Poppy, im having the same issue
#1069 [12:48] <HighLine> #minecrafthelp I cant log into my account even when I know for a fact my information is right
#1070 [12:48] <mojoman> I am trying to set up the minecraft realms on my account for xbox one but the privacy settings are not fixing the issue. All my settings are good to go but it is still not working. I also went to xbox support and they told me nothing is wrong with my console after following several steps. What can I do?
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#1072 [12:51] * solar956 [webchat@cpe-24-74-179-63.carolina.res.rr.com] has joined #minecrafthelp
#1073 [12:54] <poppy123> exactly i know my info is correct but its not letting me
#1074 [12:55] * poppy123 [webchat@c-98-198-83-164.hsd1.tx.comcast.net] has quit. (Quit: webchat.esper.net)
#1075 [12:58] <Zoki> I cannot log into my new bought Account
#1076 [12:58] <Zoki> I cannot log into my new bought Account
#1077 [12:58] <Zoki> I cannot log into my new bought Account
#1078 [12:58] * Absol kicked Zoki from #minecrafthelp (Reason: oki :Stop spamming)
#1079 [12:58] <solar956> I'm trying to play 1.14.3 but every time I enter a world the game crashes almost immediately. I'm using an HP Windows 8.1 desktop PC with an
#1080 [12:58] <solar956> x64 Intel Core i3-4130 3.40GHz processor and an Intel HD Graphics 4400 graphics card. I tried playing on 1.13 but I had the same issue. I've tried reinstalling both Minecraft and the latest version of Java. All my video settings in game are as low as possible. Here's the game output https://paste.ubuntu.com/p/483h5Pw332/
#1081 [13:06] * Rexuronium [webchat@75-134-152-39.dhcp.roch.mn.charter.com] has joined #minecrafthelp
#1082 [13:07] <Rexuronium> when i join a server all it says is connection timed out this only happens when im in a discord call though how do i fix this because i want to talk to my friends and play at the same time.
#1083 [13:09] * Reinhart9 [webchat@217-123-39-65.cable.dynamic.v4.ziggo.nl] has joined #minecrafthelp
#1084 [13:09] <Reinhart9> Hello, I am having problems login into my Mojang account because I didn't remember all the information I used when I made the account considering that is has been several years but after some thought, I remember now but it won't let me try again. I was wondering if there was a workaround or a way I can try again.
#1085 [13:10] * price [webchat@cpe-76-176-94-97.san.res.rr.com] has joined #minecrafthelp
#1086 [13:11] * FeliBum [webchat@186.34.242.213] has joined #minecrafthelp
#1087 [13:11] <FeliBum> Hi
#1088 [13:11] * Reinhart9 [webchat@217-123-39-65.cable.dynamic.v4.ziggo.nl] has quit. (Client Quit)
#1089 [13:11] <FeliBum> help
#1090 [13:11] <FeliBum> please
#1091 [13:13] * FeliBum [webchat@186.34.242.213] has quit. (Client Quit)
#1092 [13:13] * Fadooddl7 [webchat@c-68-50-0-137.hsd1.in.comcast.net] has joined #minecrafthelp
#1093 [13:13] * Reinhart1 [webchat@217-123-39-65.cable.dynamic.v4.ziggo.nl] has joined #minecrafthelp
#1094 [13:13] <Reinhart1> Hello, I am having problems login into my Mojang account because I didn't remember all the information I used when I made the account considering that is has been several years but after some thought, I remember now but it won't let me try again. I was wondering if there was a workaround or a way I can try again.
#1095 [13:13] <Rexuronium> didnt you just post that?
#1096 [13:14] * Reinhart1 [webchat@217-123-39-65.cable.dynamic.v4.ziggo.nl] has quit. (Client Quit)
#1097 [13:14] <HighLine> Doesnt matter if he posted that or not
#1098 [13:14] * manueliz9518 [webchat@customer-PUE-252-179.megared.net.mx] has joined #minecrafthelp
#1099 [13:14] <HighLine> No one is here to help
#1100 [13:14] <Rexuronium> o
#1101 [13:14] <Rexuronium> big facts
#1102 [13:14] <HighLine> lol
#1103 [13:15] <HighLine> Ive been sitting here for like 30 minutes
#1104 [13:15] <manueliz9518> hello, I have a problem with game crashing on java edition. And I have windows 10
#1105 [13:15] <HighLine> Im not a helper manuel
#1106 [13:15] <manueliz9518> ik
#1107 [13:15] <HighLine> But did you try reinstalling
#1108 [13:15] <Rexuronium> yes
#1109 [13:15] <manueliz9518> yes
#1110 [13:15] <manueliz9518> and still not working
#1111 [13:15] <HighLine> thats all i got xD I havent been able to log into mine for 2 weeks
#1112 [13:15] * FeliBum [webchat@186.34.242.213] has joined #minecrafthelp
#1113 [13:15] <manueliz9518> that sucks
#1114 [13:16] <HighLine> Yeah ..
#1115 [13:16] <FeliBum> will not let me log in to the minecraft launcher
#1116 [13:16] <Rexuronium> i have an idea
#1117 [13:16] <HighLine> What
#1118 [13:16] <Fadooddl7> Hi! I bought Minecraft six or seven years ago and have never had any issues with it. I was even playing it yesterday with no issue. However, today I went to play and the launcher had logged me out, and when I logged back in it claims that I don't even own the game and will only allow me to play the demo. I migrated over several years ago, so it's n
#1119 [13:16] <Fadooddl7> ot related to that. Any help getting my game and world back would be appreciated:)
#1120 [13:16] <Rexuronium> minecraft is weird and the email is case sensitave to them
#1121 [13:16] <Rexuronium> so try caps in some spots
#1122 [13:16] <HighLine> Hmm thats odd for the email to be case
#1123 [13:17] <HighLine> let me see
#1124 [13:17] <Rexuronium> ikr
#1125 [13:17] <Rexuronium> happened to me i have to put caps in spots
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#1129 [13:18] * OhDankiee [webchat@174-26-244-119.phnx.qwest.net] has joined #minecrafthelp
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#1131 [13:18] <HighLine> I tried like 4 different spots. im sure im locked out now
#1132 [13:18] <FeliBum> help
#1133 [13:18] <FeliBum> Yesterday I bought the game and since then it has not let me login
#1134 [13:18] <HighLine> It wont let me login either feli
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#1136 [13:19] <OhDankiee> Hi, my friend ryan wanted to change his other accounts username and skin but he has lost his email and can't remember it, how do we get the email back?
#1137 [13:19] * S [spydar007@spydar007.com] has joined #minecrafthelp
#1138 [13:19] <HighLine> The minecraft.net log in wont even work for me. like the login button acts as if bogus
#1139 [13:19] * angular_mike_2 [sid45533@id-45533.brockwell.irccloud.com] has joined #minecrafthelp
#1140 [13:19] * Matthew9 [webchat@ip24-251-247-171.ph.ph.cox.net] has joined #minecrafthelp
#1141 [13:19] <HighLine> I dont think you can Dankiee
#1142 [13:19] <Matthew9> hi
#1143 [13:20] <FeliBum> tue
#1144 [13:20] <OhDankiee> so it's a lost cause basically
#1145 [13:20] <FeliBum> true
#1146 [13:20] <HighLine> Id think so
#1147 [13:20] * Matthew9 [webchat@ip24-251-247-171.ph.ph.cox.net] has quit. (Client Quit)
#1148 [13:20] <OhDankiee> dang alrighty then
#1149 [13:20] * cyphase [~cyphase@c-73-222-118-114.hsd1.ca.comcast.net] has joined #minecrafthelp
#1150 [13:20] <HighLine> Yeah...
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#1154 [13:22] <FeliBum> it's unfair that I buy something so I can not use it I do not throw the money
#1155 [13:24] <FeliBum> ¡¡
#1156 [13:25] * Mads [webchat@c-24-15-64-251.hsd1.il.comcast.net] has joined #minecrafthelp
#1157 [13:26] <Mads> My minecraft launcher keeps crashing after I click play and it says I'm having an openGL error because my driver doesn't appear to support it. But I have played successfully on this computer before.
#1158 [13:27] * Wolfgangcowboy [webchat@71-36-122-157.ptld.qwest.net] has joined #minecrafthelp
#1159 [13:28] <Wolfgangcowboy> Hello can I transfer my private Minecraft world from the Switch to the Xbox 1s?
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#1164 [13:31] <Rwylin> I've been trying to launch minecraft but everytime the game never opens. The launcher downloads the version then closes fine but nothing happens after. Theres 2 processes that run after named: Minecraft launcher (32 bit). I've tried: Re-installing the launcher, ending one of the processes and repairing the launcher but nothing works, any suggestion
#1165 [13:31] <Rwylin> s?
#1166 [13:31] * FeliBum [webchat@186.34.242.213] has quit. (Quit: webchat.esper.net)
#1167 [13:32] * helpismyname [webchat@51.218.186.155] has joined #minecrafthelp
#1168 [13:32] <helpismyname> yo
#1169 [13:33] <helpismyname> i need help
#1170 [13:33] <Rwylin> What is it?
#1171 [13:33] <helpismyname> yo i cant sign in into my account
#1172 [13:34] <helpismyname> idk acts like it never existed
#1173 [13:34] <Rwylin> Incoorect details?
#1174 [13:34] <helpismyname> nah
#1175 [13:34] <helpismyname> 100% correct
#1176 [13:34] <Rwylin> Does it say it doesn't recognise it?
#1177 [13:34] <helpismyname> even recover password doesnt send email to my email
#1178 [13:34] <helpismyname> nah it says its wrong
#1179 [13:35] <Rwylin> Same issue I've had, is it migrated?
#1180 [13:35] <helpismyname> maybe how do i know
#1181 [13:35] <Rwylin> Do you login with your username or email?
#1182 [13:35] <helpismyname> didnt use the account for a long time
#1183 [13:35] <helpismyname> username
#1184 [13:35] <helpismyname> usually before
#1185 [13:35] <Rwylin> Its possible the details have been leaked, yours in unmigrated and people have been leaking unmigrated details
#1186 [13:36] <Rwylin> Just like mine
#1187 [13:36] <helpismyname> and how do i solve it
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#1189 [13:36] <Rwylin> Do you have access to the email you signed up with?
#1190 [13:36] <helpismyname> whats the solution to that
#1191 [13:36] * Oscarxdd [webchat@c83-249-199-184.bredband.comhem.se] has joined #minecrafthelp
#1192 [13:36] <helpismyname> yeah its the same email
#1193 [13:37] <Rwylin> If you have access to the email, then you can try find the transaction ID you used to purchase minecraft, you can contact customer support to get it sorted.
#1194 [13:37] <Oscarxdd> My minecraft keeps on crashing any one got any ideas?
#1195 [13:37] <helpismyname> and thats the only solution you know Rwylin
#1196 [13:37] * Marsify [webchat@192.171.29.106] has joined #minecrafthelp
#1197 [13:37] <helpismyname> ?
#1198 [13:38] <helpismyname> or do you have more
#1199 [13:38] <Rwylin> Only solution would be to contact support, I had the same issue with my account, its what I've done.
#1200 [13:38] <helpismyname> k thanks then
#1201 [13:38] <Marsify> Repeatedly getting "Invalid username or password", despite having waited more than 24 hours, and I reset the password for the account, so I know the credentials are correct.
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#1203 [13:39] <Rwylin> Anyone got any suggestions for this? I've been trying to launch minecraft but everytime the game never opens. The launcher downloads the version then closes fine but nothing happens after. Theres 2 processes that run after named: Minecraft launcher (32 bit). I've tried: Re-installing the launcher, ending one of the processes and repairing the launc
#1204 [13:39] <Rwylin> her but nothing works.
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#1208 [13:45] * Mauro [webchat@cpe-181-46-92-70.telecentro-reversos.com.ar] has joined #minecrafthelp
#1209 [13:45] <Mauro> Hello
#1210 [13:45] <Mauro> I cant play in any minecraft server
#1211 [13:45] <Mauro> since a month or so
#1212 [13:45] <Rwylin> Getting any error messages?
#1213 [13:45] <Mauro> Yeah
#1214 [13:46] <Mauro> It's always the same message
#1215 [13:46] <Rwylin> What does it say?
#1216 [13:46] * AL [webchat@184-102-96-143.cltn.qwest.net] has joined #minecrafthelp
#1217 [13:46] <Mauro> Wait a sec
#1218 [13:47] <Mauro> It says
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#1220 [13:47] * spooky_ger [webchat@94-224-96-161.access.telenet.be] has joined #minecrafthelp
#1221 [13:47] <spooky_ger> ByteFence
#1222 [13:47] <Mauro> io.netty.channel.AbstractChannel$AnnotatedConnectException: Conection timed out: no further information:
#1223 [13:48] <spooky_ger> The game crashed whilst initializing game
#1224 [13:48] <spooky_ger> Error: i: Non [a-z0-9/._-] character in path of location: minecraft:blocks/special/Goldhero SKIN
#1225 [13:48] <spooky_ger> what can i do
#1226 [13:48] <AL> Is it true that Mojang is only replying to cases from May still?
#1227 [13:48] <Mauro> nope
#1228 [13:48] * Rwylin [webchat@5ec134f5.skybroadband.com] has joined #minecrafthelp
#1229 [13:48] <Rwylin> Ok dunno what happened there but it said it disconnected
#1230 [13:49] <Mauro> Yeah
#1231 [13:49] <Mauro> it always says the same
#1232 [13:49] <Mauro> I tried everything
#1233 [13:49] <Rwylin> What did it say again?
#1234 [13:49] <spooky_ger> what cn i do for i can playing
#1235 [13:49] <Mauro> My internet speed is ok
#1236 [13:49] * jae [webchat@cpe-98-155-177-193.hawaii.res.rr.com] has joined #minecrafthelp
#1237 [13:49] <Mauro> u askin me rwlyin?
#1238 [13:50] <jae> hey so i cant log in
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#1240 [13:50] <Rwylin> yea
#1241 [13:50] <Mauro> io.netty.channel.AbstractChannel$AnnotatedConnectException: Conection timed out: no further information:
#1242 [13:50] <spooky_ger> i can play mc
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#1245 [13:50] <Rwylin> I got this in the past but it was only for a specific server, it this occuring on all servers if you have more than 1?
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#1247 [13:50] <spooky_ger> I get the error message The game crashed whilst initializing game
#1248 [13:50] <spooky_ger> Error: i: Non [a-z0-9/._-] character in path of location: minecraft:blocks/special/Goldhero SKIN
#1249 [13:51] <spooky_ger> what can i do for plaing mc
#1250 [13:51] <Rwylin> These I dunno about im not a volunteer or anything here I have an issue myself and I'm just trying to help
#1251 [13:52] * captain_crow [webchat@d8D877BC3.access.telenet.be] has joined #minecrafthelp
#1252 [13:52] <Mauro> Yeah, this occurs in every server
#1253 [13:52] <Rwylin> I have no clue then, its probably to do with the game, have you tried re-installing?
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#1256 [13:53] <Mauro> Many times
#1257 [13:53] <Rwylin> Yea, no clue. When an operator or voice responds they may have a solution, but thats new to me
#1258 [13:54] <Mauro> I've talked with the operators, but they always go
#1259 [13:54] <Mauro> Like, a week ago I was talking to one of them and suddenly disconected
#1260 [13:54] * Luke [webchat@76.94.90.146.dyn.plus.net] has joined #minecrafthelp
#1261 [13:54] <Rwylin> :/ Huh.
#1262 [13:55] * Luke [webchat@76.94.90.146.dyn.plus.net] has quit. (Client Quit)
#1263 [13:55] <Rwylin> But yea I really have no idea. I heard the error before but it didn't last long.
#1264 [13:58] <Rwylin> I've been trying to launch minecraft but everytime the game never opens. The launcher downloads the version then closes fine but nothing happens after. Theres 2 processes that run after named: Minecraft launcher (32 bit). I've tried: Re-installing the launcher, ending one of the processes and repairing the launcher but nothing works, any suggestion
#1265 [13:58] <Rwylin> s?
#1266 [13:59] * Semo [webchat@0543cd63.skybroadband.com] has joined #minecrafthelp
#1267 [13:59] <Semo> Hey, I get a 403 error when trying to access http://authserver.mojang.com or account.mojang.com
#1268 [14:00] <Semo> i cant buy minecraft either, tells me i couldn't be authenticatied against the servers
#1269 [14:01] <GreyVulpine> Pirated Minecraft before, eh?
#1270 [14:01] <Rwylin> Error 403 is aparently a forbidden HTTP error. Something is stopping you.
#1271 [14:01] <Semo> newp, no pirates
#1272 [14:02] <Semo> only bought it way back when and recently am just not able to get into mojang
#1273 [14:02] <GreyVulpine> ??> Semo win/hjt
#1274 [14:02] <Semo> cant log in either, the log in button does nothign
#1275 [14:02] <GreyVulpine> ??> Semo tools/hjt
#1276 [14:02] <Mightyena> Semo: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1277 [14:02] <Mightyena> Semo: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1278 [14:03] <Rwylin> I've been trying to launch minecraft but everytime the game never opens. The launcher downloads the version then closes fine but nothing happens after. Theres 2 processes that run after named: Minecraft launcher (32 bit). I've tried: Re-installing the launcher, ending one of the processes and repairing the launcher but nothing works. You guys have
#1279 [14:03] <Rwylin> any suggestions?
#1280 [14:04] <GreyVulpine> ??> Rwylin launcher/log
#1281 [14:04] <Mightyena> Rwylin: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#1282 [14:04] <Semo> https://paste.gg/p/anonymous/fb4d94fbf78a4c6f98222c180688059d
#1283 [14:04] <Rwylin> k
#1284 [14:04] <Semo> if you tell me to contact my isp, ive already done that just so you know
#1285 [14:05] <Semo> only thing that could've interfered they said was a broadband shield, which wasnt the problem
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#1287 [14:05] <Rwylin> Is there anything in particular I should look for/
#1288 [14:06] * Faqiho [webchat@185.252.100.10] has joined #minecrafthelp
#1289 [14:06] <Semo> i cant contact mojang support either since paypal transaction history doesnt go far back enough to find the transaction id
#1290 [14:06] <GreyVulpine> Rwylin - Just post the entire log to paste.ubuntu.com and give us the link to it
#1291 [14:07] <GreyVulpine> Semo - Hmm, actually, could you post the launcher log as well?
#1292 [14:07] <Semo> how would i go about that
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#1294 [14:08] <GreyVulpine> ??> Semo launcher/log
#1295 [14:08] <Mightyena> Semo: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
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#1297 [14:08] <Semo> cant
#1298 [14:08] <Semo> wont let me log in to
#1299 [14:08] * Rwylin [webchat@5ec134f5.skybroadband.com] has joined #minecrafthelp
#1300 [14:09] <Rwylin> https://paste.ubuntu.com/p/pCKcqX6Hqh/
#1301 [14:09] <Semo> the launcher said that i put in an invalid username/password eventhough i know its correct
#1302 [14:09] <Semo> i try to change the password and the button to send the email doesnt do anything
#1303 [14:10] <Faqiho> Hello, does Minecraft Java Edition has problems with internet that has dynamic IP address? When I try to connect the game doesn't render objects and then disconnects.
#1304 [14:10] <Semo> it turns grey when i click on it to signal i clicked on it, yet doesnt take me to a different page or change anything
#1305 [14:10] <GreyVulpine> Faqiho - Nope.
#1306 [14:10] <Rwylin> Same issue I've had. Sounds like it's unmigrated. The details may have been leaked. Unmigrated accounts details have been leaked everywhere.
#1307 [14:10] <Rwylin> Mine were, I had to contact customer support
#1308 [14:10] <GreyVulpine> Semo - Hmm, Could you go to the launcher's advanced options, change the Game directory to something different?
#1309 [14:11] <GreyVulpine> Default is your user folder, which, from what I can see from your HJT report, contains your name, which has an accented letter in it
#1310 [14:11] <GreyVulpine> Java, and thus Minecraft, has issues with paths that contain such things
#1311 [14:11] * Faqiho [webchat@185.252.100.10] has quit. (Quit: webchat.esper.net)
#1312 [14:12] <GreyVulpine> Rwylin - Huh, is that all?
#1313 [14:12] <Rwylin> Yep, hasn't outputted anything since.
#1314 [14:13] <Semo> Would it be possible to switch the accented letter to a letter without?
#1315 [14:13] <Rwylin> This is the first time trying to run it since I reset my computer.
#1316 [14:13] <GreyVulpine> Semo - Not in windows, no..
#1317 [14:13] <Semo> e.g e instead of é
#1318 [14:13] <Semo> ah crap
#1319 [14:13] <Semo> how would i change the game directory then?
#1320 [14:14] <GreyVulpine> Launch minecraft, go to the launcher options
#1321 [14:14] <Semo> i think id need to log into the launcher for that, which it doesnt let me :/
#1322 [14:16] <Rwylin> Is 10k odd debugs common in the launcher outputs?
#1323 [14:16] <GreyVulpine> Rwylin - Yes.
#1324 [14:16] <Rwylin> ok
#1325 [14:17] <GreyVulpine> Semo - Hmm. Crap. You're right, they've changed the launcher so many times before.
#1326 [14:17] * cbol [webchat@rev-81-92-248-242.radiolan.sk] has joined #minecrafthelp
#1327 [14:18] * tkcsp3ti [webchat@1F2ECEC4.catv.pool.telekom.hu] has joined #minecrafthelp
#1328 [14:18] <tkcsp3ti> My account had been stolen
#1329 [14:18] <tkcsp3ti> What can i do?
#1330 [14:19] <GreyVulpine> tkcsp3ti - https://help.mojang.com/customer/en/portal/articles/361483-my-account-was-stolen?b_id=5408
#1331 [14:19] <Semo> yeah, tried to just leave it for a period of time to see if it would fix itself but to no avail
#1332 [14:20] <GreyVulpine> Semo - Yeah, that's what I was going to suggest next, as the launcher login has an hour long timeout for incorrect logins, preventing brute-forcing an account login
#1333 [14:20] <Rwylin> Im trying to think of things to try and fix my issue but I got nothing. I technically tried re-booting my computer as repairing it required that.
#1334 [14:21] <tkcsp3ti> I've received az email-change mail where someone actually managed to change my email to his.
#1335 [14:21] <GreyVulpine> tkcsp3ti - Send an email to Mojang Suppoort using the link I provided above
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#1337 [14:21] <tkcsp3ti> Thanks
#1338 [14:22] <Rwylin> Contact customer support, see If you can find the transaction ID, it came with the confirmation email when you purchased the game
#1339 [14:22] <GreyVulpine> Semo - Hmm. Give me the output of this file, post it to paste.ubuntu.com
#1340 [14:22] <GreyVulpine> ??> Semo win/hosts/edit
#1341 [14:22] <Mightyena> Semo: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#1342 [14:22] <Mightyena> Semo: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#1343 [14:22] <Rwylin> Wait notepad can be used to acce
#1344 [14:22] <Rwylin> ess files*
#1345 [14:22] <GreyVulpine> Yes.
#1346 [14:22] <Rwylin> Huh
#1347 [14:23] <GreyVulpine> It's just a plain-text file.
#1348 [14:23] <Rwylin> Yea my output hasn't given me anything new. Its just stopped, after those 5 infos
#1349 [14:25] <GreyVulpine> Rwylin - You're getting the launcher from minecraft.net/downloads?
#1350 [14:25] * Rwylin [webchat@5ec134f5.skybroadband.com] has quit. (Quit: webchat.esper.net)
#1351 [14:26] * Rwylin [webchat@5ec134f5.skybroadband.com] has joined #minecrafthelp
#1352 [14:27] <Rwylin> Keeps on saying waiting to reconnect I have to keep reloading the page
#1353 [14:27] <Rwylin> But I downloaded it from here: https://www.minecraft.net/en-us/download/
#1354 [14:27] <Semo> isnt letting me run notepad specifically
#1355 [14:27] <Semo> im putting notepad in on the search bar nothing comes up
#1356 [14:28] * spence [webchat@c-68-52-244-239.hsd1.tn.comcast.net] has joined #minecrafthelp
#1357 [14:28] <Semo> nvm got it
#1358 [14:29] <Semo> https://paste.gg/p/anonymous/3db7bcacf0be47809dbe45ba44a2297f
#1359 [14:29] <spence> Getting a "(Not Responding)" in my window when launching minecraft
#1360 [14:29] <spence> i just downloaded it - version 1.14.4
#1361 [14:29] <Rwylin> Your computer have the requirements to run it?
#1362 [14:30] <spence> I should, what would i be missing. \
#1363 [14:31] <Rwylin> I don't know. Just give it a while and it may eventually load.
#1364 [14:31] * MiningFoxes [webchat@104-12-212-99.lightspeed.mmphtn.sbcglobal.net] has joined #minecrafthelp
#1365 [14:31] <Rwylin> Mine normally didn't respond when running I left it a minute clicked on it and it ran fine
#1366 [14:31] <spence> ok, i'll give it more time,
#1367 [14:31] <MiningFoxes> Yo.
#1368 [14:31] <Rwylin> Try clicking on it time to time, it sometimes updates it (I think?)
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#1370 [14:32] <spence> iget about 90% thru the load and it stops...the blue circle is there and it says not responding in the header of the window.....i'll give it a couple min
#1371 [14:33] <MiningFoxes> So, someone tried to steal my account a little while ago, they changed my profile name and password, but I got an email about it being changed and changed it to a new password. I also updated my security questions and submitted a ticket. Is there anything else I can do?
#1372 [14:34] <Rwylin> In the launcher? Thats never happened for me... Theres operators online so they'd probably be a bit more qualified than I am for this. :/
#1373 [14:34] <GreyVulpine> MiningFoxes - That's about the most you can do.
#1374 [14:34] <Rwylin> MiningFoxes, do you login with username or email?
#1375 [14:34] <MiningFoxes> email
#1376 [14:35] <Rwylin> Ok, good.
#1377 [14:35] <spence> ok, so after 2 min, it still says not responding, the blue circle is still there and the window is greyed out a bit -
#1378 [14:36] <Rwylin> Open task manager
#1379 [14:36] <Rwylin> See if any memory CPU or disk or any of that is near 100%
#1380 [14:36] <MiningFoxes> I'm concerned though, the name they changed it to was ***alt3, which means they have to have at least two or more accounts, I'm concerned they've stolen other peoples accounts as well.
#1381 [14:37] <spence> task manager looks good - cpu memory and disk are all in good shape
#1382 [14:37] <MiningFoxes> Also kinda steamed that I can't change my name for a month.
#1383 [14:37] <Rwylin> Thats worrying I wont lie... It'd be best to report it to someone. If you got the email of what it changed to then mojang may be able to do something about it.
#1384 [14:38] <Rwylin> spence No clue. The volunteers are definitely more qualified than me
#1385 [14:38] <spence> ok thanks
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#1387 [14:39] <Rwylin> Something must seriously be wrong if my launcher hasn't outputted anything for 30 mins
#1388 [14:39] <Rwylin> Im gonng try re-installing it again
#1389 [14:40] * yuty [webchat@89-160-179-158.du.xdsl.is] has joined #minecrafthelp
#1390 [14:41] <yuty> i cant get in to minecraft i use the launcher then the launcher window dissapears and nothing happens
#1391 [14:41] <MiningFoxes> Alright, thanks. I've submitted a ticket about it, maybe someone will get back to me on that. They're backed up by like 2 months though.
#1392 [14:41] <Rwylin> Same issue here.
#1393 [14:41] <Rwylin> MiningFoxes I know. Someone leaked my account details and I had to contact them.
#1394 [14:42] <Rwylin> MiningFoes But some people got wait times of 2 weeks, it may not be as long as they say.
#1395 [14:42] <yuty> anyone know what to do?
#1396 [14:42] <MiningFoxes> Possibly. I'll see what I can do. I have my account, but I don't want this guy to keep stealing other people's.
#1397 [14:43] <MiningFoxes> @yuty have you tried uninstalling it and re-installing?
#1398 [14:43] <Rwylin> On the launcher settings change it so the launcher stays open and opens a launcher output, you can then use ubuntu pastebin and send it in this chat
#1399 [14:44] <Rwylin> Thats what I was told to do by an operator
#1400 [14:44] * xMonkeyx188 [webchat@c-68-61-52-36.hsd1.mi.comcast.net] has joined #minecrafthelp
#1401 [14:44] <Rwylin> Mine output 5 infos and 10286 debugs
#1402 [14:44] <Rwylin> not alot
#1403 [14:45] * willeeeee [webchat@78-72-59-68-no173.tbcn.telia.com] has joined #minecrafthelp
#1404 [14:45] <Rwylin> But right now I'm reinstalling
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#1407 [14:46] <xMonkeyx188> Wonder if anyone has a work around for me not being able to connect to external servers, I can join all the featured servers but not ip addresses. Ive already been in chat with Microsoft who tryed to fix it by adding a dns code and using flush in my cmd but didnt work.
#1408 [14:46] * yuty [webchat@89-160-179-158.du.xdsl.is] has quit. (Quit: webchat.esper.net)
#1409 [14:46] <Rwylin> Dunno, an operator could help but most of them aren't actually responding rn
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#1411 [14:47] <MiningFoxes> That sounds like a firewall issue almost, that it's not letting you connect with specific IP addresses.
#1412 [14:47] <willeeeee> i can't go into the app, the only thing i can do is press the app then it's just in the activity field then when i press the app nothing happens
#1413 [14:48] <Rwylin> Right lets try this again
#1414 [14:48] <xMonkeyx188> I already went into my firewall settings and minecraft has no restrictions to public or private data
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#1416 [14:49] <MiningFoxes> Odd. I don't know how to help there then.
#1417 [14:50] <Rwylin> GreyVulpine I've reinstalled and the output is coming up the same
#1418 [14:50] <xMonkeyx188> yea microsoft support said it wasnt my ip or connection it is mojangs servers so i had to contact them but seeing as they are almost 2 months behind on replying to emails ill be waiting forever
#1419 [14:50] <Rwylin> Think its an issue with my computer?
#1420 [14:50] <willeeeee> I have restarted minecraft five times but nothing happens
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#1422 [14:50] <Rwylin> xMonkeyx188 Its not as long as they say. Most get a reply in 2 weeks
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#1425 [14:50] <leyla> Hey yall! Just dloaded the app for the first time and installed successfully. Tried running the app, but it keeps crashing with the message "Minecraft quit unexpectedly." I have log reports, but not sure how to interpret them to see what's wrong. Restarted computer + reinstalled the app to no avail. Any help would be great!
#1426 [14:51] <OzgurrOzzdemirr> hi
#1427 [14:51] <OzgurrOzzdemirr> my problem is steal
#1428 [14:51] <OzgurrOzzdemirr> account
#1429 [14:52] <Rwylin> OzgurrOzzdemirr Contact customer support, Try to find the transaction Id in the email you got when your bought the game.
#1430 [14:52] <Rwylin> And give them that,
#1431 [14:52] <Rwylin> leyla No clue. Im not exactly that good with this stuff. Operators are better than me. :P
#1432 [14:53] <OzgurrOzzdemirr> i dont know id but my email servetreyiz56@gmail.com first email
#1433 [14:53] <Rwylin> Its best not to send your email to this chat
#1434 [14:53] <willeeeee> my problem is solved
#1435 [14:53] <willeeeee> my problem is solved
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#1438 [14:54] <OzgurrOzzdemirr> can you help
#1439 [14:54] <OzgurrOzzdemirr> me
#1440 [14:54] <Rwylin> But contact cutomer support about the issue, they'll find a way to confirm you own the account and change the password.
#1441 [14:54] <OzgurrOzzdemirr> where is it
#1442 [14:54] <OzgurrOzzdemirr> i can prove
#1443 [14:54] <Rwylin> https://help.mojang.com/customer/portal/emails/new
#1444 [14:54] <OzgurrOzzdemirr> thx
#1445 [14:54] <Rwylin> You can send them an email there
#1446 [14:55] <OzgurrOzzdemirr> im send it
#1447 [14:55] <OzgurrOzzdemirr> sended
#1448 [14:55] <Rwylin> You're likely to get a response in roughly 2 or so weeks. Some take that long but it's unpredictable
#1449 [14:55] * armande [webchat@adsl-ull-210-233.42-151.wind.it] has joined #minecrafthelp
#1450 [14:55] <Rwylin> Damnit I gotta go, I'll have to sort my launcher tomorrow
#1451 [14:56] <leyla> Where would I be able to get in touch with operators? Support email? Or do they hang out here?
#1452 [14:56] <armande> a friend of mine can't see skins on servers
#1453 [14:56] * Rwylin [webchat@5ec134f5.skybroadband.com] has quit. (Quit: webchat.esper.net)
#1454 [14:56] <Ninjatwist_> Is anyone else here who can help?
#1455 [14:56] <Ninjatwist_> Well, going to be here
#1456 [14:56] <OzgurrOzzdemirr> leyla türkçe biliyor musun
#1457 [14:56] <OzgurrOzzdemirr> türkçe
#1458 [14:56] <OzgurrOzzdemirr> turkish
#1459 [14:56] <leyla> OzgurrOzzdemirr no sorry i don't speak turkish
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#1463 [14:59] <Ninjatwist_> Hi, I have an issue loading a world
#1464 [15:00] <Ninjatwist_> I accidentally overloaded it with entities which /summon other entities, creating a chain reaction
#1465 [15:00] <Ninjatwist_> I logged out (kinda dumb in hindsight) and it won't log me back in again even though I have a solution to the issue
#1466 [15:00] <Ninjatwist_> The world loading screen is at 100% but it's taking me a while to get in
#1467 [15:01] <Ninjatwist_> How can I tell if it's stuck or if I'll get in eventually?
#1468 [15:01] * tkroebuck [webchat@c-73-98-125-174.hsd1.nm.comcast.net] has joined #minecrafthelp
#1469 [15:01] <tkroebuck> Is anyone actually on this
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#1471 [15:02] <Ninjatwist_> Not sure, but I'm holding out
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#1476 [15:04] <tkroebuck> Do we just type out our problem and hope someone replies or
#1477 [15:06] <manueliz9518> well, I bought the game today and it doesn't work. How can I get a refund or something? anyone has already dealed with this scenario?
#1478 [15:09] <tkroebuck> I bought the game like 7 or 8 years ago and just got back into playing it. I can play it fine via the minecraft launcher because i entered in my old username and password, yet when I go to my profile on Minecraft.net it says that I still need to purchase the game even though i did years ago.
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#1483 [15:22] <Ununused_Pinepple> I'm trying to recover my account's password, but when I type in the correct e-mail address, I do not receive an e-mail to recover my password.
#1484 [15:22] <leyla> Can one of the operators please help with this? Someone suggested I ask them about my problem. It's my first time downloading and installing the game on my Mac (10.14). I installed successfully, but from the get go I'm having problems with the launcher. As soon as I click the Minecraft app icon to open it, it crashes immediately and says "Minecraft
#1485 [15:22] <leyla> quit unexpectedly". I tried restarting my computer, reinstalling java, reinstalling the app, but nothing seems to work. I can't interpret the crash report to figure out what's going on. I haven't been able to launch the game even once because of this. Any help? Thanks!
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#1489 [15:26] * Kleider [webchat@bl10-172-215.dsl.telepac.pt] has joined #minecrafthelp
#1490 [15:26] <Kleider> hello
#1491 [15:26] <Kleider> Java Se Binary
#1492 [15:26] <Kleider> not working
#1493 [15:26] * _Repentance_ [webchat@211.215.176.24] has joined #minecrafthelp
#1494 [15:26] <_Repentance_> :(
#1495 [15:26] <_Repentance_> hum
#1496 [15:27] <_Repentance_> is there no one can help me :(..
#1497 [15:27] * _Repentance_ [webchat@211.215.176.24] has quit. (Client Quit)
#1498 [15:28] * Kleider [webchat@bl10-172-215.dsl.telepac.pt] has quit. (Client Quit)
#1499 [15:28] * YTAron0421 [webchat@79.121.107.151] has joined #minecrafthelp
#1500 [15:28] <YTAron0421> Hi
#1501 [15:30] * Tom [webchat@cpc121208-nmal25-2-0-cust191.19-2.cable.virginm.net] has joined #minecrafthelp
#1502 [15:30] <YTAron0421> I can't login.
#1503 [15:30] <Tom> I cannot login either
#1504 [15:30] <YTAron0421> Yes
#1505 [15:31] <YTAron0421> I can't
#1506 [15:31] <YTAron0421> űűűű
#1507 [15:31] <Tom> How does this chat work? revisiting the game after about 4 years
#1508 [15:31] <YTAron0421> Help me
#1509 [15:32] <YTAron0421> I can't login
#1510 [15:32] <Tom> Be patient man lol.
#1511 [15:32] <Tom> They will take time to get back to people
#1512 [15:32] <YTAron0421> It says wrong username or password, even though I typed everything correctly.
#1513 [15:33] <Tom> Are you seeing my messages?
#1514 [15:33] <YTAron0421> Yeed
#1515 [15:33] <YTAron0421> Yes
#1516 [15:33] <YTAron0421> An you?
#1517 [15:33] <Tom> Im not a help assistant
#1518 [15:33] <YTAron0421> And you?
#1519 [15:33] <Tom> Im also a player with the same isue
#1520 [15:33] <Tom> its a public chat room bud
#1521 [15:33] <YTAron0421> Oh ok
#1522 [15:34] <YTAron0421> Where do I know the description of my problem?
#1523 [15:35] * Majestic [webchat@hlfxns016cw-142-134-36-8.dhcp-dynamic.fibreop.ns.bellaliant.net] has joined #minecrafthelp
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#1525 [15:36] <YTAron0421> Majetic
#1526 [15:36] <YTAron0421> Can you help me
#1527 [15:36] <YTAron0421> ?
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#1530 [15:38] * MasterShadow994 [webchat@198.cpe-190-154-131.gye.satnet.net] has joined #minecrafthelp
#1531 [15:38] <MasterShadow994> Hi, i need help
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#1536 [15:40] <owen> I am having an issue where a minecraft hamachi server I am running for like 2 or 3 people keeps "running behind". I have tried increasing the memory deticated for the server in the start file, but it doesnt work. The server will only work when the Xms and Xmx are both at 1024M.
#1537 [15:41] * Afootpluto [Afootpluto@2600:3c01:e001:3960::6] has joined #minecrafthelp
#1538 [15:43] <owen> hello?
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#1543 [15:55] <Mojin> Is there currently a login issue with Minecraft ? Attempted to relogin after loading up my machine and appears I can not login to my Minecraft account anymore, keeps stating my account or password is incorrect. Even attempted resetting my password with no luck.
#1544 [15:55] * TalpaCieca [webchat@93-36-171-60.ip61.fastwebnet.it] has joined #minecrafthelp
#1545 [15:56] <TalpaCieca> Can't play with my friends, this notification pop up after drop me out the server (Internal Exception: java.io.IOException: An existing connection was forcibly closed by the remote host.)
#1546 [15:57] <owen> I'm not an expert, and I am here to ask a question, not answer them, but could that be because the cap for number of players has been reached?
#1547 [15:58] <TalpaCieca> Nope, 2 of 8
#1548 [15:59] <owen> I have no idea then
#1549 [16:00] * benhunter09 [Ben@2600:3c01:e001:3999::900] has joined #minecrafthelp
#1550 [16:00] <owen> is it a hamachi server?
#1551 [16:01] * Mojin [webchat@207.89.23.86] has quit. (Quit: webchat.esper.net)
#1552 [16:01] <TalpaCieca> Yes
#1553 [16:02] <owen> are you connected to the vpn party of the host?
#1554 [16:02] <TalpaCieca> But it also appear with Aternos servers
#1555 [16:02] <TalpaCieca> (Yes
#1556 [16:03] <owen> I found a site discussing the issue where the issue was fixed. see if this helps: https://bugs.mojang.com/browse/MC-38565
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#1558 [16:05] * Fsm1803 [webchat@b121ecf9.virtua.com.br] has joined #minecrafthelp
#1559 [16:05] <Fsm1803> Hello
#1560 [16:05] * Luquitos [webchat@177.134.132.219.dynamic.adsl.gvt.net.br] has joined #minecrafthelp
#1561 [16:06] <TalpaCieca> Hey
#1562 [16:06] <Luquitos> I can not log into my account on Minecraft.net
#1563 [16:07] <Fsm1803> I have two minecraft accounts one I have loaned to my friend plus I forgot the password and I do not have access to the email to retrieve
#1564 [16:08] * Luquitos [webchat@177.134.132.219.dynamic.adsl.gvt.net.br] has quit. (Client Quit)
#1565 [16:08] * Luquitos [webchat@177.134.132.219.dynamic.adsl.gvt.net.br] has joined #minecrafthelp
#1566 [16:08] <Luquitos> I can not log into my account on Minecraft.net
#1567 [16:10] * c003y [~nes@69.17.188.160] has joined #minecrafthelp
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#1570 [16:13] * craftingcats18 [webchat@adsl-76-203-159-248.dsl.hstntx.sbcglobal.net] has joined #minecrafthelp
#1571 [16:13] <craftingcats18> hi
#1572 [16:13] * Paras_Atashnak [webchat@cpe-71-72-19-254.neo.res.rr.com] has joined #minecrafthelp
#1573 [16:14] * Blackraiinzzz [webchat@aftr-37-201-170-79.unity-media.net] has joined #minecrafthelp
#1574 [16:14] <craftingcats18> my question is how can I transfer to a Mojang account if we don't have the email of our legacy minecraft account?
#1575 [16:15] <GreyVulpine> https://help.mojang.com/customer/en/portal/articles/438361-account-migration-issues?b_id=5408
#1576 [16:17] <craftingcats18> i have already tried those but the problem im having is the email i used no longer exists and it has the transaction id on it
#1577 [16:17] <Blackraiinzzz> i cant log in because i dont have access to my email adress is there a way to change my email adress without me having the old one
#1578 [16:17] <Paras_Atashnak> https://paste.gg/p/anonymous/f3188014176648b0aefc78872efc67da/files/a013b3925200462ab60f296f95266a69/raw
#1579 [16:18] <Luquitos> I can not log into my account on Minecraft.net
#1580 [16:19] * Narter99 [webchat@90-224-116-73-no249.tbcn.telia.com] has joined #minecrafthelp
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#1582 [16:22] <Narter99> Hello, im unable to log in to the windows 10 version from the microsoft store. I am logged in to the account which i used the gift code for and it still doesnt work.
#1583 [16:24] * Katnyan22 [webchat@2.155.80.106.dyn.user.ono.com] has joined #minecrafthelp
#1584 [16:26] <Katnyan22> I can't Log In in this computer but I can Log In in my father's computer
#1585 [16:27] * Katnyan22 [webchat@2.155.80.106.dyn.user.ono.com] has quit. (Client Quit)
#1586 [16:27] <Luquitos> my problem is the same
#1587 [16:28] * lr [webchat@174-16-55-230.hlrn.qwest.net] has joined #minecrafthelp
#1588 [16:29] <lr> I purchased some template for my child and ended up signing in using my ms account. Now the app doesnt even load on his ipad anymore
#1589 [16:29] * sddasd [webchat@155-97-236-169.usahousing.utah.edu] has joined #minecrafthelp
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#1591 [16:30] <lr> rebooted his ipad a few times that didnt help either. I do want to unistall and install his app again as he might lose all his templates and 20 mine coins. pLease help
#1592 [16:30] * Omega [webchat@5-231-130-156.ktk-ip.de] has joined #minecrafthelp
#1593 [16:31] <Omega> I can't login to my minecraft account somebody said it is a account/login issu but I still dont know what to do
#1594 [16:35] * FrANkEuH [webchat@ip-213-127-33-63.ip.prioritytelecom.net] has joined #minecrafthelp
#1595 [16:35] <FrANkEuH> Is there anyway to speed up the customer support proces? I only need a way to reset my password but the website says I'll have to wait 2 months..
#1596 [16:36] <FrANkEuH> I tried to reset my password for either the migrated accounts or the non migrated ones
#1597 [16:36] <FrANkEuH> Didnt get an email from either
#1598 [16:36] <FrANkEuH> And im positive that its the right emailadres because i got a migration notification last year and i still have that mail
#1599 [16:39] * okazerker [webchat@195-16-9-202.access.telenet.be] has joined #minecrafthelp
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#1601 [16:39] * Victoria [webchat@astound-64-85-231-57.ca.astound.net] has joined #minecrafthelp
#1602 [16:40] <okazerker> hey it's been more than 3 weeks that i suddenly havn't been able to log into minecraft
#1603 [16:40] <Victoria> Hello! When I click login on the Minecraft.net page, nothing happens?
#1604 [16:40] <Omega> I have to exact same problem
#1605 [16:40] <Omega> for more then 4 weeks now
#1606 [16:41] <okazerker> indeed nothing happens
#1607 [16:41] <Victoria> ^ same here
#1608 [16:41] * craftingcats18 [webchat@adsl-76-203-159-248.dsl.hstntx.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#1609 [16:41] <KD> I just downloaded java edition and whenever I launch the game the Minecraft launcher comes up, then I hit play and all I get is a transparent window. I can hear the music but no game visible.
#1610 [16:41] * gheLPme [webchat@pD9E829D5.dip0.t-ipconnect.de] has joined #minecrafthelp
#1611 [16:41] <gheLPme> MY ACCOUNT GOT STOLEN
#1612 [16:41] <okazerker> i allready changed my passwoard 2 times, no changes
#1613 [16:41] <gheLPme> help
#1614 [16:42] <gheLPme> my account got stolen
#1615 [16:42] * Paras_Atashnak [webchat@cpe-71-72-19-254.neo.res.rr.com] has joined #minecrafthelp
#1616 [16:42] <Paras_Atashnak> Hey
#1617 [16:42] <Paras_Atashnak> I keep trying to open the Minecraft Launcher and it gives me an error that says
#1618 [16:42] <Paras_Atashnak> "Unable to start the Minecraft Runtime Environment. This is most likely caused by a corruption. Please try to reinstall Minecraft"
#1619 [16:42] * yhyh [webchat@cpc88608-newt36-2-0-cust827.19-3.cable.virginm.net] has joined #minecrafthelp
#1620 [16:42] <okazerker> i logged off bacause after i couldn't log into realms staff told me to log off, then i can't log in for 4 weeks
#1621 [16:43] <okazerker> how tf is this chat suposed to work,
#1622 [16:43] <KD> ^
#1623 [16:43] <okazerker> we're like 5 ppl at the same time
#1624 [16:43] <okazerker> how do i even tell who's staff
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#1627 [16:45] <okazerker> wait
#1628 [16:45] <okazerker> wer're actually 105 users
#1629 [16:45] * Vodr [webchat@78.90.broadband14.iol.cz] has joined #minecrafthelp
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#1632 [16:46] <gheLPme> mojang fuck off youre trashhh
#1633 [16:46] <Absol> gheLPme: Please keep it civil
#1634 [16:46] <Vodr> Hello, i cant log in into my mojang account and if i ask to reset password, i dont get the reset email...
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#1636 [16:47] * Beta [webchat@host86-169-72-99.range86-169.btcentralplus.com] has joined #minecrafthelp
#1637 [16:47] <Omega> every time I want to loginto my account, is the launcher saying that my user name or password are invallid
#1638 [16:48] <Beta> I don't know what to do. It always shows "could not connect to realms java.security.cert.certificateexception"
#1639 [16:48] * Vodr [webchat@78.90.broadband14.iol.cz] has quit. (Client Quit)
#1640 [16:50] <Omega> I can't login to my minecraft account somebody said it is a account/login issu but I still dont know what to do
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#1644 [16:58] * MANUBAGUNCEIRA [webchat@191.248.195.37.dynamic.adsl.gvt.net.br] has joined #minecrafthelp
#1645 [16:59] <MANUBAGUNCEIRA> I bought a gift card for my daughter, she could not take the glue off and ended up tearing up part of the code. How should I proceed?
#1646 [16:59] <jfuture> Hi, I seem to be having issues logging in on account.mojang.com. After entering my email and password, I get error 403 on only one of my accounts. My other accounts work fine. This started happening after Minecraft.net asked me for my security questions. I've contacted the support email, but was told to come here, since the customer support does no
#1647 [16:59] <jfuture> t do technical support.
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#1649 [17:04] * Whatishape [webchat@193-183-146-234.kund.ipswe.com] has joined #minecrafthelp
#1650 [17:04] <Whatishape> um so
#1651 [17:05] <Whatishape> My website is on ja-jp and it doesnt change.
#1652 [17:05] <Whatishape> And i cant change my name cuz it says "Your last name change was made in the Invalid Date. You can change the name again in NaN days."
#1653 [17:08] * Whatishape [webchat@193-183-146-234.kund.ipswe.com] has quit. (Client Quit)
#1654 [17:11] * LeMrSV [webchat@132.210.213.76] has joined #minecrafthelp
#1655 [17:12] <LeMrSV> Hi, I recently bougth Minecraft Java edition and I got a friend with Microsoft 10 version. I wonder if it is possible to play online him and I?
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#1659 [17:16] <Dustin> Hi ive tried to migrate my account many times but i keep getting frustrated because nothing will work cause i do not have the transaction ID or the email i used to purchase it
#1660 [17:16] <Dustin> Im running out of options at this point
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#1663 [17:21] <Omega> I can't login to my minecraft account somebody said it is a account/login issu but I still dont know what to do
#1664 [17:25] * felibum [webchat@186.34.242.213] has joined #minecrafthelp
#1665 [17:28] <felibum> I can't log in to the launcher and yesterday I bought the game
#1666 [17:29] * chobosaur [webchat@pool-74-105-217-222.nwrknj.fios.verizon.net] has joined #minecrafthelp
#1667 [17:29] <chobosaur> hello, getting the following error when i attempt to run the game
#1668 [17:29] <chobosaur> "Error: java.lang.RuntimeException: glCheckFramebufferStatus returned unknown status:36061"
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#1675 [17:59] * JewelGem7913 [webchat@142-197-214-203.res.bhn.net] has joined #minecrafthelp
#1676 [18:00] <JewelGem7913> Minecraft isn't Loading properly
#1677 [18:03] <JewelGem7913> it was not responding for over an hour and it is continuing to say not responding
#1678 [18:03] <JewelGem7913> it was not responding for over an hour and it is continuing to say not responding
#1679 [18:06] * JewelGem7913 [webchat@142-197-214-203.res.bhn.net] has left #minecrafthelp
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#1684 [18:13] <JewelGem7913> Minecraft isnt loading properly. it says not responding for over an hour and continuing to say that. it is on the loading screen. what do i do?
#1685 [18:16] * AlexB [webchat@c-73-246-50-253.hsd1.il.comcast.net] has joined #minecrafthelp
#1686 [18:18] <AlexB> Hi I recently got back into the game after what seems like forever but was 2016, I created my account around 2013 and the email I used is linked to my sisters account which i cannot retrieve either. The Email we used to create our accounts also got hacked about 3 years ago so im in a real tough situation where I cannot access the account(s) but I d
#1687 [18:18] <AlexB> o know their usernames and part of their password
#1688 [18:22] * segment [webchat@mobile-107-77-206-114.mobile.att.net] has joined #minecrafthelp
#1689 [18:23] <segment> Hello?
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#1692 [18:31] * Tripper104 [webchat@cpe-74-130-16-80.kya.res.rr.com] has joined #minecrafthelp
#1693 [18:31] <Tripper104> how do you friend people
#1694 [18:31] <Tripper104> how do you friend people
#1695 [18:33] * JewelGem7913 [webchat@142-197-214-203.res.bhn.net] has left #minecrafthelp
#1696 [18:37] * Xrhappymeal [webchat@pool-72-72-198-166.altnpa.east.verizon.net] has joined #minecrafthelp
#1697 [18:37] <Xrhappymeal> Hey, can someone lend me a hand? :)
#1698 [18:40] <Xrhappymeal> I have bought minecraft, but haven't played it in a couple years probably. Now that they updated the launcher now I seem to be having issues, I can login to my account with the paid version of minecraft but I only says "Play Offline" And will only allow me to play the demo version of the game...
#1699 [19:02] * shadow [webchat@24-246-2-40.cable.teksavvy.com] has joined #minecrafthelp
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#1703 [19:15] * Havoc_itzscruvy_ [webchat@107-204-217-220.lightspeed.irvnca.sbcglobal.net] has joined #minecrafthelp
#1704 [19:16] <Havoc_itzscruvy_> Why aren't my keyboard short cuts working (ex. shift + click)
#1705 [19:16] * Josh4 [webchat@host86-141-253-41.range86-141.btcentralplus.com] has joined #minecrafthelp
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#1708 [19:18] * SKR0DAL [webchat@196-207-11.connect.netcom.no] has joined #minecrafthelp
#1709 [19:19] <Josh4> My minecraft has a bad stutter since I've updated to 1.14 and can barely get over 50fps (and will usually sit at 30) even though I used to consistently get 100+fps on max settings before this. Is there any known fixes for this?
#1710 [19:19] * cannot_migrate [webchat@d28-23-196-91.dim.wideopenwest.com] has joined #minecrafthelp
#1711 [19:19] <Havoc_itzscruvy_> Can someone help me with my keyboard shortcuts? I can't use them (ex. Shift + Click).
#1712 [19:19] * cannot_migrate [webchat@d28-23-196-91.dim.wideopenwest.com] has quit. (Client Quit)
#1713 [19:20] <SKR0DAL> Hey! i was going to redeem Windows 10 edt. but when i tried it said "code already redeemed" but i dont remember what Microsoft account i used when i did.. ive checked the Microsoft account i know about, what do i do now?
#1714 [19:22] <SKR0DAL> anyone?
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#1719 [19:23] <sleepybrushes_> hi! i'm having a problem with downloading off of the launcher. It keeps saying it's being run on another process and when i look up how to fix this, it always says to delete byteface. i have never downloaded or had byteface on my computer. so what is the issue?
#1720 [19:28] * Julio [webchat@107.181.188.7.static.midphase.com] has joined #minecrafthelp
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#1725 [19:32] * Julio [webchat@70.CMCD-186-66-26.gye.satnet.net] has joined #minecrafthelp
#1726 [19:32] <Julio> Error al descargar un archivo.
#1727 [19:32] <Julio> Nombre: patchy-1.1.jar
#1728 [19:32] <dragonmage64> How do i get pass this "Process crashed with exit code 1" error on a fresh load?
#1729 [19:35] * BoiiBoii [webchat@75-143-22-229.dhcp.nwtw.ct.charter.com] has joined #minecrafthelp
#1730 [19:35] <BoiiBoii> can someone help me
#1731 [19:36] <Julio> Yesterday I installed minecraft, unfortunately I got this error: patchy-1.1.jar
#1732 [19:36] <Julio> I need help please
#1733 [19:39] <Julio> :(
#1734 [19:41] <Havoc_itzscruvy_> BoiiBoii what is your problem?
#1735 [19:43] * Anyapi [webchat@cpc121848-pert6-2-0-cust231.16-4.cable.virginm.net] has joined #minecrafthelp
#1736 [19:43] <Anyapi> I bought Minecraft on my Xbox a couple of months ago and I was hoping to get get Minecraft on my Microsoft Surface Pro without paid for it again. How would I do that
#1737 [19:45] * Anyapi [webchat@cpc121848-pert6-2-0-cust231.16-4.cable.virginm.net] has quit. (Client Quit)
#1738 [19:46] * dragonmage64 [webchat@static-24-96-222-108.knology.net] has quit. (Quit: webchat.esper.net)
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#1741 [20:05] * Owen [webchat@CPE00113277de48-CM64777d5858a0.cpe.net.cable.rogers.com] has joined #minecrafthelp
#1742 [20:07] <Owen> I am having an issue where my server is "running behind" like 80 ticks because it is "overloaded" even though i am the only one on the server. will increasing ram deticated to the server work? I wave already tried increasing it to 2GB in the start file but the server only works when the xmx and xms are both at 1024
#1743 [20:07] * DarkNoddy [~mordi@ti0020a400-2810.bb.online.no] has quit. ()
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#1749 [20:26] * SJ [webchat@user-69-73-3-93.knology.net] has joined #minecrafthelp
#1750 [20:27] <SJ> I forgot my questions, but i used the email from when i was 10 and it's not sending the link to reset them
#1751 [20:27] <SJ> any help?
#1752 [20:29] <GreyVulpine> https://help.mojang.com/customer/en/portal/articles/2405037-having-trouble-accessing-your-account-?b_id=5408
#1753 [20:35] * Rxmvn [webchat@customer-MOR-71-29.megared.net.mx] has joined #minecrafthelp
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#1755 [20:35] <Rxmvn> Hi
#1756 [20:35] <Rxmvn> Does anyone know if its possible change my microsoft acc?
#1757 [20:35] <Rxmvn> I redeem the gif code a few years ago but i cant access to that hotmail acc
#1758 [20:36] * Bruhlogni [webchat@c-98-223-104-3.hsd1.in.comcast.net] has joined #minecrafthelp
#1759 [20:36] * CubicThrone1 [webchat@186.116.54.2] has joined #minecrafthelp
#1760 [20:36] <CubicThrone1> hol
#1761 [20:37] <CubicThrone1> hola
#1762 [20:37] <Bruhlogni> hello
#1763 [20:37] <CubicThrone1> this chat is only in english?
#1764 [20:37] <Bruhlogni> i don't know
#1765 [20:37] <Bruhlogni> probably not
#1766 [20:37] <CubicThrone1> yes
#1767 [20:37] <CubicThrone1> so
#1768 [20:37] <CubicThrone1> i have a problem
#1769 [20:37] <Bruhlogni> what's up
#1770 [20:38] * Luquitos [webchat@177.134.132.219.dynamic.adsl.gvt.net.br] has quit. (Quit: webchat.esper.net)
#1771 [20:39] <CubicThrone1> i bougth minecraft 6 or 7 year ago
#1772 [20:39] <CubicThrone1> YES
#1773 [20:39] <Bruhlogni> Ima keep it real with you
#1774 [20:39] <Bruhlogni> I'm not a volunteer lmfao
#1775 [20:39] <Bruhlogni> I need help too
#1776 [20:39] <CubicThrone1> and now whrn i gonna download it
#1777 [20:40] <CubicThrone1> jaajaj bro
#1778 [20:40] <CubicThrone1> XD
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#1782 [21:09] * mateksz1 [webchat@193-106-209-9.telico.pl.209.106.193.in-addr.arpa] has joined #minecrafthelp
#1783 [21:10] <mateksz1> hi
#1784 [21:10] <mateksz1> i got question
#1785 [21:11] <mateksz1> can i log in on the minecraft.net without my e-mail ?
#1786 [21:13] * mateksz1 [webchat@193-106-209-9.telico.pl.209.106.193.in-addr.arpa] has quit. (Client Quit)
#1787 [21:32] * mojoman [webchat@24-182-11-146.dhcp.hspr.ca.charter.com] has quit. (Quit: webchat.esper.net)
#1788 [21:41] * drew [webchat@47.149.97.131] has joined #minecrafthelp
#1789 [21:41] <drew> hello
#1790 [21:41] <drew> i cannot log in, no matter how many times i reset my password
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#1792 [21:50] * Fleishman [webchat@ip68-3-47-131.ph.ph.cox.net] has joined #minecrafthelp
#1793 [21:51] * needhelp [webchat@83-233-111-22.cust.bredband2.com] has joined #minecrafthelp
#1794 [21:51] <Fleishman> So I made an account about 8-9 years ago and dont know what email I signed up with or the transaction ID all I remember is my username and password for my old account is there anyway to migrate the account or do I have to buy another
#1795 [21:51] <needhelp> when starting the game i just get this
#1796 [21:52] <needhelp> it says unable to get directory
#1797 [21:52] <needhelp> step6.ogg
#1798 [21:53] <Fleishman> aight sick nobody here what a dope idea lets just have idiots talk about their problems with other people who are also having problems and nothing gets resolved nice
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#1800 [22:01] * Traze [webchat@ool-18baeb91.dyn.optonline.net] has joined #minecrafthelp
#1801 [22:01] <Traze> hello
#1802 [22:01] <Traze> mojang wont send me my password reset email
#1803 [22:01] <Traze> checked spam folder multiple times
#1804 [22:01] <Traze> and kunk
#1805 [22:01] <Traze> junk*
#1806 [22:02] * Traze [webchat@ool-18baeb91.dyn.optonline.net] has quit. (Client Quit)
#1807 [22:04] * Felicia [webchat@97.100.249.127] has joined #minecrafthelp
#1808 [22:06] <Felicia> I can not log into my minecraft account. It says that it is an incorrect email. Recently i had stopped getting emails from mojang. So i believe my account has been hacked. What can we do?
#1809 [22:08] * Felicia [webchat@97.100.249.127] has quit. (Client Quit)
#1810 [22:23] * Liquid8 [webchat@c-76-20-12-169.hsd1.ca.comcast.net] has joined #minecrafthelp
#1811 [22:24] <Liquid8> I'm trying to play cross platform, I have a PC and my friend has an xbox one. Is there a way to convert my java edition minecraft to bedrock so we can play together?
#1812 [22:29] * ospking [webchat@c-73-195-19-10.hsd1.nj.comcast.net] has joined #minecrafthelp
#1813 [22:31] <ospking> how do I play the game if it says it is unresponsive. then the launcher says the game crashed however it won't show me the crash details.
#1814 [22:33] <Xrhappymeal> I have bought minecraft, but haven't played it in a couple years probably. Now that they updated the launcher now I seem to be having issues, I can login to my account with the paid version of minecraft but I only says "Play Offline" And will only allow me to play the demo version of the game...
#1815 [22:36] * _0i [webchat@70-59-28-239.hlrn.qwest.net] has joined #minecrafthelp
#1816 [22:38] <_0i> Hi, so I got my free code for windows 10 version a while ago, but I can't seem to use it again, with my new computer. Also I changed Microsoft accounts because the parental access was stuck on my old one
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#1818 [23:04] * futfat [webchat@123.136.106.224] has joined #minecrafthelp
#1819 [23:05] <futfat> hello
#1820 [23:05] <futfat> can someone help me
#1821 [23:05] <futfat> i cant login to my minecraft acc
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#1823 [23:15] * RainbowRose [webchat@23-249-70-88.directcom.com] has joined #minecrafthelp
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#1825 [23:17] * ragnarblock [webchat@226-68-193-190.cab.prima.net.ar] has joined #minecrafthelp
#1826 [23:19] <ragnarblock> Hi, I don't speak English but I use a translator ...
#1827 [23:19] <ragnarblock> I have problems with my account ... it tells me that I can only play the demo ... and upon entering my profile it says that I don't have the game purchased
#1828 [23:23] * Anigmal [webchat@c-73-193-17-42.hsd1.wa.comcast.net] has joined #minecrafthelp
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#1830 [23:35] * lporteniu [webchat@181.66.134.55] has joined #minecrafthelp
#1831 [23:35] <lporteniu> is someone there?
#1832 [23:39] * xXArcanineXx [webchat@97-95-168-41.dhcp.sgnw.mi.charter.com] has joined #minecrafthelp
#1833 [23:40] <lporteniu> Hi
#1834 [23:40] <lporteniu> can u help me?
#1835 [23:41] <xXArcanineXx> I'm actually here to get help myself
#1836 [23:41] <lporteniu> oh :( okay
#1837 [23:41] <xXArcanineXx> sorry
#1838 [23:42] <xXArcanineXx> I am having trouble logging into my account myself
#1839 [23:43] <xXArcanineXx> I am not able to access my account or the email linked to my account and need help transferring it to a new email address the main page is confusing and I cant get it down. can you please help me transfer my account, I know the Username linked to the account just need help transferring it to a new email.
#1840 [23:50] * jaden [webchat@047-007-095-155.res.spectrum.com] has joined #minecrafthelp
#1841 [23:51] <jaden> I have no access to the email that I used to register my Java edition account and would like to register a Mojang account with that account.
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