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#4 [00:14] * flyingcrap526 [webchat@8.10.150.39] has joined #minecrafthelp
#5 [00:15] <flyingcrap526> Hello I am having trouble logging in to my account on the minecraft website
#6 [00:19] * Jakersnaker88 [webchat@ool-45752c8a.dyn.optonline.net] has joined #minecrafthelp
#7 [00:19] <Jakersnaker88> I am unable to access realms and I do not remember my original email or my transaction ID, I am in need of assisstance
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#11 [00:44] <JDR> hello
#12 [00:45] <JDR> I am trying to login, but the login button isn't working, I tried using a different browser, same result
#13 [00:48] * Billy [webchat@s201-214-70-68.dvec.az.wi-power.com] has joined #minecrafthelp
#14 [00:48] <JDR> hello
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#16 [00:49] <JDR> ):]
#17 [00:49] <Billy> Hi
#18 [00:51] <JDR> hey
#19 [00:51] <JDR> login button not working on Minecraft login
#20 [00:51] <Billy> I have outdated client you
#21 [00:52] <Billy> Oh
#22 [00:52] <Billy> Hmm
#23 [00:52] <Billy> Have you restarted
#24 [00:53] <JDR> restarted what?
#25 [00:54] <Billy> Refresh is what i ment like you pc/consol shouls have a reset or restart in poer or settings menu
#26 [00:55] <JDR> ):
#27 [00:55] <Billy> Power not poer
#28 [00:55] <JDR> you mean restart?
#29 [00:55] <Billy> Yea
#30 [00:55] * flyingcrap526 [webchat@8.10.150.39] has quit. (Quit: webchat.esper.net)
#31 [00:56] <Billy> Or update mincraft if you can
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#34 [01:01] * Kealper5 [webchat@s201-214-70-68.dvec.az.wi-power.com] has joined #minecrafthelp
#35 [01:02] <Kealper5> Hi
#36 [01:02] <Kealper> Kealper5: i'll kindly ask that you change to a different name, thank you.
#37 [01:03] <Kealper5> Ok
#38 [01:04] * Billy [webchat@s201-214-70-68.dvec.az.wi-power.com] has joined #minecrafthelp
#39 [01:04] <Billy> Kealper
#40 [01:04] <Kealper> yes?
#41 [01:05] <Billy> I need some help with mincraft
#42 [01:05] <Billy> See it keeps saying Outdated client
#43 [01:05] <Kealper> and you're trying to connect to a server when getting this error?
#44 [01:06] <JDR> oops
#45 [01:06] <JDR> had it on mcleaks
#46 [01:06] <JDR> all good now (:
#47 [01:06] * JDR [webchat@pool-100-11-197-150.phlapa.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#48 [01:06] <Billy> Yes
#49 [01:07] <Billy> Typicly a freinds severe
#50 [01:08] <Kealper> that sounds to me like your friend's server is not running the same version of the game that you're running
#51 [01:09] <Kealper> it sounds like you may have your launcher set to use an older version of the game, for example, 1.13.2, where as your friend's server may be running something like 1.14.4
#52 [01:09] <Billy> What do i do
#53 [01:09] <Kealper> you may need to ask your friend what version of the game their server is using
#54 [01:10] <Kealper> do you know how to change your own game version?
#55 [01:10] <Billy> Nope
#56 [01:10] <Kealper> alright, open your Minecraft Launcher and let me know once that's open
#57 [01:11] * Billy [webchat@s201-214-70-68.dvec.az.wi-power.com] has quit. (Quit: webchat.esper.net)
#58 [01:15] * Billy [webchat@s201-214-70-68.dvec.az.wi-power.com] has joined #minecrafthelp
#59 [01:15] <Billy> Ok
#60 [01:16] <Kealper> launcher open now?
#61 [01:16] <Billy> Yes
#62 [01:18] <Billy> Im on java on xbox
#63 [01:18] * paulskendi [webchat@97.100.75.59] has joined #minecrafthelp
#64 [01:19] <Kealper> oh, well, if you're on an xbox i have no idea how to solve your issue, i don't have one myself
#65 [01:19] <paulskendi> hi i was cleaning up space on my computer and i delted a few files and after i did that i decided to get on minecraft and i started the launcher ok fine no problems i started the game of fine no problems until i try to join a single player world or server then it crashes please help
#66 [01:20] <Billy> Ima call Microsoft support thx thou
#67 [01:21] <paulskendi> @kealper can you help me by chance
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#70 [01:43] * xGodTaku [webchat@87.214.237.159] has joined #minecrafthelp
#71 [01:43] <xGodTaku> hello
#72 [01:44] * xGodTaku [webchat@87.214.237.159] has quit. (Client Quit)
#73 [01:48] * isaac [webchat@host-2-100-199-235.as13285.net] has joined #minecrafthelp
#74 [01:49] <isaac> when I load up onto the latest edition of Minecraft for xbox a message comes up that says failed to sync user data. it worked perfectly fine hours before
#75 [01:50] * ChilliBurrito [webchat@203-221-115-162.tpgi.com.au] has joined #minecrafthelp
#76 [01:50] <ChilliBurrito> hey
#77 [01:50] * maki [webchat@M014013086160.v4.enabler.ne.jp] has joined #minecrafthelp
#78 [01:51] * sonic6375 [webchat@84.183.206.195.baremetal.zare.com] has joined #minecrafthelp
#79 [01:51] <isaac> hello
#80 [01:51] <sonic6375> hi
#81 [01:51] <isaac> hi
#82 [01:51] <sonic6375> sooo
#83 [01:51] <maki> hello
#84 [01:51] <sonic6375> do i just ask question here?
#85 [01:51] <isaac> I have
#86 [01:52] <maki> I don't speak english
#87 [01:52] * isaac [webchat@host-2-100-199-235.as13285.net] has quit. (Client Quit)
#88 [01:52] <ChilliBurrito> I have not played Minecraft for a couple of years now but I do remember playing on an account called ChilliBurrito but that was on a different computer. I cant remember the Email address I used to sign up but If I knew the email I would know the password and therefore log in... Please help me find my email address
#89 [01:52] <sonic6375> same here
#90 [01:52] * Jakersnaker88 [webchat@ool-45752c8a.dyn.optonline.net] has joined #minecrafthelp
#91 [01:53] <sonic6375> i know the password and username for my account but dont know the email used i just need the email used to migrate my account
#92 [01:53] <Jakersnaker88> I forgot the email my minecraft account is linked ti
#93 [01:53] <ChilliBurrito> same
#94 [01:53] <sonic6375> same lol
#95 [01:53] * xGodTaku [webchat@87.214.237.159] has joined #minecrafthelp
#96 [01:53] <xGodTaku> Hello
#97 [01:54] <maki> I want to WINDOWS10
#98 [01:54] * sonic6375 [webchat@84.183.206.195.baremetal.zare.com] has quit. (Client Quit)
#99 [01:54] * sonic6375 [webchat@84.183.206.195.baremetal.zare.com] has joined #minecrafthelp
#100 [01:54] <maki> I have JAVA edition
#101 [01:54] <sonic6375> heyyy i forgot my account creation email but i know the username and password and just want to migrate to another account so i can play realms and stuff
#102 [01:55] <maki> HOW do I have code?
#103 [01:55] * Freddie [webchat@cpc75472-runc7-2-0-cust383.1-3.cable.virginm.net] has joined #minecrafthelp
#104 [01:57] <sonic6375> hello is any helper there?
#105 [01:57] * Jakersnaker88 [webchat@ool-45752c8a.dyn.optonline.net] has quit. (Quit: webchat.esper.net)
#106 [01:57] <xGodTaku> i dont think so
#107 [01:57] <Freddie> hello! my minecraft 1.14.4 won't load up. the launcher will appear, and when i click play it will start to load, and the screen saying 'mojang' will appear and the bar will get to just a bit before the end and crash every time. this has been happening since yesterday. does anyone know what i could do?
#108 [01:57] <Freddie> hello! my minecraft 1.14.4 won't load up. the launcher will appear, and when i click play it will start to load, and the screen saying 'mojang' will appear and the bar will get to just a bit before the end and crash every time. this has been happening since yesterday. does anyone know what i could do?
#109 [01:58] * maki [webchat@M014013086160.v4.enabler.ne.jp] has left #minecrafthelp
#110 [01:58] <sonic6375> damn lmao
#111 [01:59] * sonic6375 [webchat@84.183.206.195.baremetal.zare.com] has quit. (Quit: webchat.esper.net)
#112 [02:00] * Freddie [webchat@cpc75472-runc7-2-0-cust383.1-3.cable.virginm.net] has quit. (Client Quit)
#113 [02:02] * Abdullah_m3 [webchat@90.148.210.10.dynamic.saudi.net.sa] has joined #minecrafthelp
#114 [02:02] <Abdullah_m3> Hello
#115 [02:02] * Abdullah_m3 [webchat@90.148.210.10.dynamic.saudi.net.sa] has quit. (Client Quit)
#116 [02:02] <xGodTaku> Hello , i cannot log into my minecraft.net neither the launcher can you help me ?
#117 [02:05] * Francesco [webchat@185.62.29.28] has joined #minecrafthelp
#118 [02:07] <Francesco> I've just changed my nickname and Minecraft still calls me with the old nickname and because o this i cant enter in a specific Minecraft server
#119 [02:08] * ChilliBurrito [webchat@203-221-115-162.tpgi.com.au] has quit. (Quit: webchat.esper.net)
#120 [02:09] * Francesco7 [webchat@185.62.29.28] has joined #minecrafthelp
#121 [02:09] <Francesco7> I've just changed my nickname and Minecraft still calls me with the old nickname and because of this i cant enter in a specific Minecraft server
#122 [02:10] <xGodTaku> Hello , i cannot log into my minecraft.net neither the launcher can you help me ?
#123 [02:10] <xGodTaku> Hello , i cannot log into my minecraft.net neither the launcher can you help me ?
#124 [02:10] * Avu0 [webchat@xdsl-14170.zgora.dialog.net.pl] has joined #minecrafthelp
#125 [02:10] <Avu0> hello, is there anybody to help me?
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#128 [02:13] * nicklai [webchat@124.182.41.191] has joined #minecrafthelp
#129 [02:14] <nicklai> Hi, I have an old account, I have the transaction ID, and account name. However, i have forgotten my password. I have requested to reset my password but I have not received the email to reset password
#130 [02:15] * Francesco [webchat@185.62.29.28] has quit. (Quit: webchat.esper.net)
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#132 [02:23] * rszo [webchat@mta-98-2-205-8.maine.rr.com] has quit. (Quit: webchat.esper.net)
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#134 [02:38] * ahmed_proxd [webchat@host-156.204.118.185-static.tedata.net] has joined #minecrafthelp
#135 [02:38] <ahmed_proxd> hi
#136 [02:38] <ahmed_proxd> now i have my account i buy it ok it is migrated ok?
#137 [02:38] <ahmed_proxd> after
#138 [02:38] <Avu0> Hello, I've have a premium minecraft account from Dec 2011, and i am not able to recover my password or even migrate the account. I need help or advise
#139 [02:38] <ahmed_proxd> avu0 me2
#140 [02:39] <ahmed_proxd> Hello, I've have a premium minecraft account from Dec 2011, and i am not able to recover my password or even migrate the account. I need help or advise
#141 [02:39] <ahmed_proxd> and i don t remeber the email that the security code went to him
#142 [02:40] * Mimi_Lama [webchat@dynamic-37-142-8-231.hotnet.net.il] has joined #minecrafthelp
#143 [02:42] <Mimi_Lama> I have a problem, I don't remember my security questions and I try to reset but i did't get email
#144 [02:43] * Mimi_Lama [webchat@dynamic-37-142-8-231.hotnet.net.il] has quit. (Client Quit)
#145 [02:46] <Greymagic27> ??> ahmed_proxd account/send-email
#146 [02:46] <Mightyena> ahmed_proxd: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#147 [02:46] <Mightyena> ahmed_proxd: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
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#154 [02:53] <ckk99> hi I just downloaded the game for the first time & i have a Mac. I downloaded the game but it just opens & says "error" & that it can't open it. Ive been truing to figure this out the past couple hours but I have absolutely no clue what to do
#155 [02:58] * ahmed_proxd [webchat@host-156.204.118.185-static.tedata.net] has quit. (Quit: webchat.esper.net)
#156 [03:13] * Brooooo [webchat@host235-58-dynamic.50-82-r.retail.telecomitalia.it] has joined #minecrafthelp
#157 [03:15] <Brooooo> Can I write in Italian?
#158 [03:15] * float [webchat@cpe-98-150-72-54.dc.res.rr.com] has joined #minecrafthelp
#159 [03:15] <float> hello?
#160 [03:15] <Brooooo> hi
#161 [03:15] <Brooooo> Can you speak italian?
#162 [03:15] <float> im italian but dont speak it
#163 [03:16] <float> i forgot the email linked to my mojang I can prove its my account with transaction ids previous usernames previous emails but i should be able to sign in if the just give me the email
#164 [03:17] <Brooooo> I can't help you, I have a login problem too
#165 [03:17] <Brooooo> I can't help you, I have a login problem too
#166 [03:19] * Brooooo [webchat@host235-58-dynamic.50-82-r.retail.telecomitalia.it] has left #minecrafthelp
#167 [03:27] * RyanGamesforyt [webchat@c220-239-198-101.fernt3.vic.optusnet.com.au] has joined #minecrafthelp
#168 [03:28] <RyanGamesforyt> Hello can i get some help
#169 [03:29] * RyanGamesforyt [webchat@c220-239-198-101.fernt3.vic.optusnet.com.au] has quit. (Client Quit)
#170 [03:33] * Arran [webchat@194.83.173.62] has joined #minecrafthelp
#171 [03:35] <Arran> Hi minecraft help, I am having a problem with the Launcher after installing, it wont load! It gives me this error in a dialog box when I try to start the launcher "Couldn't load launcher core from C:\Users\admin205\Desktop\game\launcher.dll: LoadErrorNotPresent".
#172 [03:37] * XxToxiNe [webchat@ip188-247-79-146.zaindata.jo] has joined #minecrafthelp
#173 [03:37] <XxToxiNe> Hi
#174 [03:37] <Arran> I might mention that I have uninstalled the launcher, deleted the .minecraft folder located in %appdata%, restarted my pc, re installed the launcher and I still have the same problem. I have also downloaded the standalone Minecraft.exe from the alternate download section of the website and am faced with the same problem.
#175 [03:37] <XxToxiNe> I CAN'T login
#176 [03:37] <XxToxiNe> in minecraft
#177 [03:40] * XxToxiNe [webchat@ip188-247-79-146.zaindata.jo] has quit. (Client Quit)
#178 [03:47] * XxToxiNe [webchat@ip188-247-79-146.zaindata.jo] has joined #minecrafthelp
#179 [03:50] * Blacqluigi [webchat@82-161-34-119.ip.xs4all.nl] has joined #minecrafthelp
#180 [03:50] <Blacqluigi> Hello
#181 [03:52] <Blacqluigi> I can't seem to acces my Mojang account with any of my 2 e-mail adresses. Can anyone help me? I don't want to have to purchase Minecraft again since I already bought it years ago
#182 [03:56] * Blacqluigi [webchat@82-161-34-119.ip.xs4all.nl] has quit. (Quit: webchat.esper.net)
#183 [04:13] * DarkNoddy [~mordi@ti0020a400-2810.bb.online.no] has joined #minecrafthelp
#184 [04:14] * IMagN [webchat@95.218.8.243] has joined #minecrafthelp
#185 [04:14] <IMagN> hi
#186 [04:15] * IMagN [webchat@95.218.8.243] has quit. (Client Quit)
#187 [04:20] * Involuted_ [webchat@cpc115106-smal16-2-0-cust259.19-1.cable.virginm.net] has joined #minecrafthelp
#188 [04:22] <Involuted_> For Minecraft Java Edition, latest version (1.14.4), I use a launcher. It was all fine until I got mods. Then Minecraft kept on crashing. I deleted every mod and everything related to them. I tried the launcher again and it did work. However, Minecraft didn't come up. The launcher disappeared, and when I tried launching Minecraft again, it said tha
#189 [04:22] <Involuted_> t it was already running?
#190 [04:26] <Avu0> Hello, I've have a premium minecraft account from Dec 2011, and i am not able to recover my password or even migrate the account. I need help or advise
#191 [04:26] <Avu0> Hello, I've have a premium minecraft account from Dec 2011, and i am not able to recover my password or even migrate the account. I need help or advise
#192 [04:26] <Avu0> Hello, I've have a premium minecraft account from Dec 2011, and i am not able to recover my password or even migrate the account. I need help or advise
#193 [04:26] * Absol kicked Avu0 from #minecrafthelp (Reason: vu0 :Stop spamming)
#194 [04:27] * Avu0 [webchat@xdsl-14170.zgora.dialog.net.pl] has joined #minecrafthelp
#195 [04:29] * Mr_Hardy [webchat@host-95-214-4-62.derkom.net.pl] has joined #minecrafthelp
#196 [04:29] <Mr_Hardy> hello
#197 [04:30] <Involuted_> hello
#198 [04:30] <Mr_Hardy> I need help. I don't remember my username and i can't migrate account
#199 [04:30] <Involuted_> ah i might be able to help!
#200 [04:31] <Involuted_> do you know your email for your account?
#201 [04:31] <Mr_Hardy> yes bartek9139@op.pl
#202 [04:31] <Involuted_> ok. go onto that and look for anything that says you've created a mojang/minecraft account
#203 [04:33] * FallenPrincess [webchat@103.255.5.51] has joined #minecrafthelp
#204 [04:33] <FallenPrincess> Hi
#205 [04:33] <Mr_Hardy> I have ORDER RECEIPT on the email
#206 [04:33] <FallenPrincess> I need help I can't connect due to validating access token error
#207 [04:40] <Mr_Hardy> ...
#208 [04:44] <Mr_Hardy> ok, nothing. goodbye
#209 [04:45] * Mr_Hardy [webchat@host-95-214-4-62.derkom.net.pl] has quit. (Quit: webchat.esper.net)
#210 [04:48] * Devastation_ [webchat@cpe-101-103-147-220.bpw7-r-031.way.sa.bigpond.net.au] has joined #minecrafthelp
#211 [04:49] * Devastation_ [webchat@cpe-101-103-147-220.bpw7-r-031.way.sa.bigpond.net.au] has quit. (Client Quit)
#212 [04:50] * shania [webchat@ip565914f7.speed.planet.nl] has joined #minecrafthelp
#213 [04:52] <shania> hey, i could really use some help. i need to migrate an old minecraft acount to a mojang acount, but there i need to fill in my username and i can't remember my username.. so now i can't migrate my acount and also can't log in on minecraft. how can i find out what my username is?? please help
#214 [04:52] * farid [webchat@42.191.186.238] has joined #minecrafthelp
#215 [04:52] <farid> HI
#216 [04:52] * Involuted_ [webchat@cpc115106-smal16-2-0-cust259.19-1.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#217 [04:52] * farid [webchat@42.191.186.238] has quit. (Client Quit)
#218 [04:53] * wannaplayminecraft [webchat@42.191.186.238] has joined #minecrafthelp
#219 [04:53] <wannaplayminecraft> Hey!
#220 [04:53] <shania> hey, i could really use some help. i need to migrate an old minecraft acount to a mojang acount, but there i need to fill in my username and i can't remember my username.. so now i can't migrate my acount and also can't log in on minecraft. how can i find out what my username is?? please help
#221 [04:55] * shania [webchat@ip565914f7.speed.planet.nl] has quit. (Quit: webchat.esper.net)
#222 [04:58] <wannaplayminecraft> I have a question as well. Its regarding buying minecraft. Tried a lot of times to buy it through mastercard, but it just won't seems to make the transaction. Called the bank and they said no transaction requested. It means it didn't even make it past the website, unlike others who said maybe their credit card company blocked it. Any helps?
#223 [04:59] <urielsalis> wannaplayminecraft: is it a debit or credit card?
#224 [04:59] <wannaplayminecraft> credit card
#225 [04:59] <urielsalis> wannaplayminecraft: its enabled for international purchases?
#226 [04:59] <wannaplayminecraft> i hope so, bought ram through amazon before
#227 [05:00] <urielsalis> wannaplayminecraft: amazon of your country or a separate one?
#228 [05:00] <wannaplayminecraft> separate
#229 [05:00] <urielsalis> wannaplayminecraft: tried calling mastercard? Visa used to block certain unless purchases before they went through my bank unless I called them and allowed them in advanced
#230 [05:02] * JustCallMeSomeone [webchat@176.205.43.120] has joined #minecrafthelp
#231 [05:02] <wannaplayminecraft> Called them. And they said they are fine with authorizing any payment with my consent and was waiting for the transaction request by other country (sweden), but the request didn't even show on their record
#232 [05:04] * Mr_Hardy [webchat@host-95-214-4-62.derkom.net.pl] has joined #minecrafthelp
#233 [05:04] <Mr_Hardy> ...
#234 [05:06] <Mr_Hardy> I can't migrate account. I don't remember my username. I want my username
#235 [05:08] <Mr_Hardy> My email: bartek9139@op.pl , Transaction ID: braintree:c7patnnq
#236 [05:08] <urielsalis> Mr_Hardy: this is a public channel
#237 [05:08] <urielsalis> ??> Mr_Hardy account/send-email
#238 [05:08] <Mightyena> Mr_Hardy: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#239 [05:08] <Mightyena> Mr_Hardy: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#240 [05:10] * Mr_Hardy [webchat@host-95-214-4-62.derkom.net.pl] has quit. (Quit: webchat.esper.net)
#241 [05:15] <wannaplayminecraft> Thanks for your effor urielsalis. Bye.
#242 [05:16] <wannaplayminecraft> *effort
#243 [05:16] * wannaplayminecraft [webchat@42.191.186.238] has quit. (Quit: webchat.esper.net)
#244 [05:24] <Avu0> Hello, I've have a premium minecraft account from Dec 2011, and i am not able to recover my password or even migrate the account. I need help or advise
#245 [05:26] * cerek [webchat@185.84.146.29] has joined #minecrafthelp
#246 [05:30] <cerek> i need help! so couple days ago i wasnt able to connect to minecraft so i deinstalled it and wanted to install it again. but everytime i go into the launcher this message shows up "Unable to start the Minecraft Runtime Enviroment. This is most likely caused by a corruption. Please try to reinstall Minecraft." i tried everything i could find that mi
#247 [05:30] <cerek> ght would help. i reinstalled minecraft, repaired it, updated and reinstalled java, deleted all minecraft related datas, even tried different launchers but literally NOTHING works and the minecraft support doesnt anwser.
#248 [05:41] * GingerGeek [~Zed@2a03:b0c0:1:d0::8e:1000] has quit. (Quit: Follow ma Twitter: @GingerGeek)
#249 [05:42] * Arran [webchat@194.83.173.62] has quit. (Quit: webchat.esper.net)
#250 [05:42] * GingerGeek [~Zed@2a03:b0c0:1:d0::8e:1000] has joined #minecrafthelp
#251 [05:43] * diep55 [webchat@77.138.88.179] has joined #minecrafthelp
#252 [05:43] <diep55> hello
#253 [05:44] <diep55> Why is it that when I log into minecraft.net i dont the the input box?
#254 [05:52] * hobbsey [webchat@101.178.39.76] has joined #minecrafthelp
#255 [05:52] <hobbsey> hello
#256 [05:53] <hobbsey> i am having trouble logging into my account
#257 [05:53] * hobbsey [webchat@101.178.39.76] has quit. (Client Quit)
#258 [05:59] * Hyst [webchat@2-226-105-184.east.dsl.telkomsa.net] has joined #minecrafthelp
#259 [06:00] <Hyst> Hey, when pressing play on minecraft, it starts the download and after it gets to a certain point produces this message
#260 [06:00] <Hyst> Hey, when pressing play on minecraft, it starts the download and after it gets to a certain point produces this message
#261 [06:02] * Hyst [webchat@2-226-105-184.east.dsl.telkomsa.net] has left #minecrafthelp
#262 [06:14] * kyle [webchat@d-207-255-135-101.paw.cpe.atlanticbb.net] has joined #minecrafthelp
#263 [06:15] <kyle> If anyone has a solution to "Error! Sorry, we're unable to process your purchase at this time. Please try again later.", I'm all ears. Thanks.
#264 [06:24] * cerek [webchat@185.84.146.29] has quit. (Quit: webchat.esper.net)
#265 [06:31] * airgamerz507 [webchat@101.53.235.196] has joined #minecrafthelp
#266 [06:32] * iEstebanHD [webchat@Dinamic-Tigo-191-92-236-53.tigo.com.co] has joined #minecrafthelp
#267 [06:32] <iEstebanHD> hola
#268 [06:32] <iEstebanHD> hello
#269 [06:32] <airgamerz507> my minecraft redeem code is not working
#270 [06:33] <iEstebanHD> Someone changed my account email. Can you help reset it?
#271 [06:33] <airgamerz507> my minecraft redeem code is not working
#272 [06:33] <airgamerz507> my minecraft redeem code is not working
#273 [06:34] <airgamerz507> my minecraft redeem code is not working
#274 [06:34] <airgamerz507> my minecraft redeem code is not working
#275 [06:34] <airgamerz507> my minecraft redeem code is not working
#276 [06:34] * Absol kicked airgamerz507 from #minecrafthelp (Reason: irgamerz507 :Stop spamming)
#277 [06:36] * airgamer507 [webchat@101.53.235.196] has joined #minecrafthelp
#278 [06:36] <airgamer507> my minecraft redeem code is not working
#279 [06:36] <airgamer507> my minecraft redeem code is not working
#280 [06:37] * Arran [webchat@194.83.173.62] has joined #minecrafthelp
#281 [06:38] <airgamer507> my minecraft redeem code is not working
#282 [06:38] <Morrolan> Kindly stop spamming, airgamer507
#283 [06:38] <Morrolan> What error do you get upon trying to redeem it?
#284 [06:38] * Arran [webchat@194.83.173.62] has quit. (Client Quit)
#285 [06:38] <airgamer507> that its not working
#286 [06:38] <Morrolan> Please copy-paste the exact error message, or take eg a screenshot
#287 [06:40] * diep55 [webchat@77.138.88.179] has quit. (Quit: webchat.esper.net)
#288 [06:40] * GingerGeek [~Zed@2a03:b0c0:1:d0::8e:1000] has quit. (Quit: Follow ma Twitter: @GingerGeek)
#289 [06:41] <airgamer507> Code not found. Try re-entering it. If that doesn't work, contact the merchant.
#290 [06:42] <Morrolan> Ok. Where did you buy the code from?
#291 [06:42] <airgamer507> from your company
#292 [06:42] <airgamer507> or your official website
#293 [06:42] <Morrolan> Side note - we're community-ran support. :)
#294 [06:43] <Morrolan> You bought it on https://www.minecraft.net/en-us/?
#295 [06:43] <airgamer507> yes
#296 [06:45] * GingerGeek [~Zed@droplet.gingergeek.co.uk] has joined #minecrafthelp
#297 [06:54] <airgamer507> yes Morrolan
#298 [06:55] <Morrolan> Bear with me, busy at work, will help further in 5-10 minutes
#299 [06:56] * fish [webchat@05416989.skybroadband.com] has joined #minecrafthelp
#300 [06:56] <fish> Hello?
#301 [06:57] <fish> oh
#302 [06:57] <fish> so I know my username but I forgot the email I used to make it and I made my account after 2012 so I need to use my email to log in
#303 [06:58] <fish> i have tried all the emails i can think of but they either say "invalid email or password" or "play demo"
#304 [07:03] * Mehran [webchat@cpe-110-146-248-183.wb03.wa.asp.telstra.net] has joined #minecrafthelp
#305 [07:04] <Mehran> hello
#306 [07:04] <Mehran> i need help downlaoding minecraft windows 10 editoin. i already have the windows 1 0 editoin on xbox is there anyway i can download it on pc
#307 [07:07] <fish> Hi
#308 [07:08] <fish> yes there is
#309 [07:08] <fish> im not a volounteer btw but what u do is go to the Microsoft store
#310 [07:08] <fish> search windows 10 edition and you should see it
#311 [07:10] <Mehran> i tried that its not coming up
#312 [07:10] <fish> oh
#313 [07:10] <fish> are you on a windows computer
#314 [07:10] <Mehran> yeh
#315 [07:10] <fish> try press the windows key
#316 [07:10] <fish> and search for it
#317 [07:11] <fish> some windows computers have the demo pre installed
#318 [07:11] <airgamer507> my minecraft redeem code is not working
#319 [07:11] <Mehran> yeh i have pre installed
#320 [07:11] <fish> https://www.microsoft.com/store/productId/9N4KM90CTZT6
#321 [07:13] <fish> airgamer507 are you sure you typed it in right?
#322 [07:13] <airgamer507> my minecraft redeem code is not working Mightyena
#323 [07:13] * YaminQudah [webchat@161.113.195.35.bc.googleusercontent.com] has joined #minecrafthelp
#324 [07:13] <YaminQudah> can someone help me
#325 [07:14] <fish> with?
#326 [07:14] <airgamer507> fish yes
#327 [07:18] <Morrolan> airgamer507: If you sign in to https://account.mojang.com/me do you see your gift code?
#328 [07:18] <Morrolan> Should show up under the "my gift codes" header.
#329 [07:21] <airgamer507> no
#330 [07:22] <airgamer507> i dont see one
#331 [07:22] * Mehran [webchat@cpe-110-146-248-183.wb03.wa.asp.telstra.net] has quit. (Quit: webchat.esper.net)
#332 [07:23] <Morrolan> Ok. How did you receive the redeem code? Was it sent out per e-mail?
#333 [07:24] <Morrolan> Also - on that same page, does something show up under "my games"?
#334 [07:24] * BinDerHorst2 [webchat@ipbcc2361c.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#335 [07:24] <BinDerHorst2> hey can someone help me
#336 [07:24] * IceKiller1 [webchat@181.89-20-235.enivest.net] has joined #minecrafthelp
#337 [07:24] <BinDerHorst2> my screen is often moving very quickly and i can play so
#338 [07:25] <IceKiller1> i can`t log in
#339 [07:25] <IceKiller1> to my account
#340 [07:25] <BinDerHorst2> often you have to wait for 30min
#341 [07:25] <Greymagic27> IceKiller1, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Follow the steps which Mightyena will send below:
#342 [07:25] <Greymagic27> ??> IceKiller1 tools/hjt
#343 [07:25] <Mightyena> IceKiller1: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#344 [07:25] <Mightyena> IceKiller1: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#345 [07:25] <BinDerHorst2> did you first wrote a false password
#346 [07:26] * BinDerHorst2 [webchat@ipbcc2361c.dynamic.kabel-deutschland.de] has quit. (Client Quit)
#347 [07:26] <YaminQudah> hi
#348 [07:27] <Greymagic27> YaminQudah, Hello. What's the issue?
#349 [07:28] <IceKiller1> https://paste.ubuntu.com/p/x8DhgwDBHN/
#350 [07:28] <IceKiller1> i dont now i do it right do
#351 [07:28] <Greymagic27> IceKiller1, Could you send the whole thing? That only looks like part of the log
#352 [07:29] <YaminQudah> Greymagic27
#353 [07:29] <Greymagic27> YaminQudah, What's the issue?
#354 [07:29] <YaminQudah> i press forget my password
#355 [07:29] <YaminQudah> then
#356 [07:29] <YaminQudah> i didnt get a url
#357 [07:29] <YaminQudah> in the email
#358 [07:30] <IceKiller1> https://paste.ubuntu.com/p/xvd9t5TK5j/
#359 [07:30] <Greymagic27> ??> YaminQudah account/email-missing
#360 [07:30] <Mightyena> YaminQudah: If you are not getting emails from Mojang, please read this article for common reasons for that: https://help.mojang.com/customer/portal/articles/542001-cannot-get-mojang-system-emails
#361 [07:30] <Mightyena> YaminQudah: Please be aware that emails can take up to two hours to arrive. Some ISP email providers like AOL, Comcast, Gmx and General-purpose email providers like Hotmail have known issues with dropping Mojang emails. If you use one of those, use another provider like Gmail.
#362 [07:30] <Mightyena> YaminQudah: If none of this helps, you may need to contact Mojang. If you do, make sure you receive a confirmation email after sending an account support request.
#363 [07:30] * luca [webchat@151.61.93.197] has joined #minecrafthelp
#364 [07:30] <Greymagic27> ??> IceKiller1 win/hosts/edit
#365 [07:30] <Mightyena> IceKiller1: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#366 [07:30] <Mightyena> IceKiller1: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#367 [07:30] <Greymagic27> IceKiller1, Remove any entry containing the word mojang - Save the file by pressing CTRL+S then change your minecraft password
#368 [07:31] <IceKiller1> https://paste.ubuntu.com/p/Vs9xdp5qpD/
#369 [07:31] <YaminQudah> Greymagic27 ok thx :)
#370 [07:31] <IceKiller1> now i paste it the hole text
#371 [07:31] <luca> mi dice che la mia carta prepagata e già stata usata
#372 [07:31] <urielsalis> ??> luca lang/it
#373 [07:31] <Mightyena> luca: Parliamo solo Inglese qui. Puoi usare, se vuoi, un traduttore come https://translate.google.com/#it/en
#374 [07:31] <Greymagic27> IceKiller1, Please follow the steps Mightyena will send below:
#375 [07:31] <Greymagic27> ??> IceKiller1 win/hosts/edit
#376 [07:31] <Mightyena> IceKiller1: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#377 [07:31] <Mightyena> IceKiller1: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#378 [07:31] <Greymagic27> IceKiller1, Remove any entry containing the word mojang - Save the file by pressing CTRL+S then change your minecraft password
#379 [07:32] <luca> tells me that my prepaid card has already been used
#380 [07:32] <urielsalis> luca: where did you buought it?
#381 [07:32] * Avu0 [webchat@xdsl-14170.zgora.dialog.net.pl] has quit. (Quit: webchat.esper.net)
#382 [07:33] <luca> 3 day's ago
#383 [07:34] <luca> 3 days ago
#384 [07:34] <IceKiller1> should i change password
#385 [07:35] * YaminQudah [webchat@161.113.195.35.bc.googleusercontent.com] has quit. (Quit: webchat.esper.net)
#386 [07:35] <IceKiller1> hey
#387 [07:35] <urielsalis> luca: where?
#388 [07:35] <urielsalis> IceKiller1: yes
#389 [07:35] <IceKiller1> if i not have my email do
#390 [07:36] <luca> to the gamestop
#391 [07:36] <IceKiller1> what
#392 [07:36] <IceKiller1> gamestop
#393 [07:36] <luca> it's a shop
#394 [07:37] <luca> ?????
#395 [07:37] <urielsalis> luca: complain to gamestop
#396 [07:38] <urielsalis> luca: that the code says that is already used
#397 [07:38] <airgamer507> Morrolan i bought throught your web yes actually
#398 [07:38] <IceKiller1> Sure it doesn't go with changing password so what do i do then
#399 [07:39] <Greymagic27> IceKiller1, Just to confirm, you've changed your password?
#400 [07:39] <IceKiller1> ok
#401 [07:39] <IceKiller1> i will try
#402 [07:39] <Greymagic27> IceKiller1, There is nothing to try :P Have you changed your password?
#403 [07:39] <IceKiller1> i cry when i cant log in to minecraft
#404 [07:39] <IceKiller1> no
#405 [07:39] <luca> they told me to ask here to get me the game because I actually bought it
#406 [07:39] <Morrolan> airgamer507: Do you see something under "My Games" on https://account.mojang.com/me?
#407 [07:39] * Melina [webchat@91-200-110-51.access.hh.german-local.net] has joined #minecrafthelp
#408 [07:40] <airgamer507> yes
#409 [07:40] <Greymagic27> IceKiller1, You can reset your password here: https://account.mojang.com/password
#410 [07:40] * binbins [webchat@1.245.110.14] has joined #minecrafthelp
#411 [07:40] <IceKiller1> i know but i not use my email
#412 [07:40] <Morrolan> airgamer507: And I assume it shows that you own Minecraft?
#413 [07:40] <airgamer507> yes
#414 [07:40] <IceKiller1> i dont now how i change it
#415 [07:40] <Melina> hello, I have sent a ticket about a problem I had, but it has been solved. how do I mark the ticket as solved?
#416 [07:41] <Morrolan> airgamer507: Then there is no need to redeem a code. The game is already linked to your account. You should be able to sign into the launcher with your credentials.
#417 [07:41] <binbins> help me i know my id and password but i didnt no my email
#418 [07:41] <Greymagic27> IceKiller1, Click on the link I just sent you
#419 [07:41] <Morrolan> airgamer507: I'm not sure what the code was you received, but it might have been a transaction ID which you should store. It allows you to prove that you bought the game, should you eg loose access to the e-mail.
#420 [07:41] <binbins> aslo i didnt migrated my mojang account :((
#421 [07:41] <luca> they told me to ask here to get me the game because I actually bought it
#422 [07:41] <luca> ????
#423 [07:41] <airgamer507> but when i click it says type in reedem code
#424 [07:41] <urielsalis> ??> luca account/send-email
#425 [07:41] <Mightyena> luca: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#426 [07:41] <Mightyena> luca: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#427 [07:42] <luca> i bougth it in a shop
#428 [07:42] <IceKiller1> i have '
#429 [07:42] <Greymagic27> IceKiller1, Go here to change your password: https://my.minecraft.net/en-us/password/forgot/
#430 [07:43] <Morrolan> airgamer507: When you click where?
#431 [07:43] <binbins> i didnt migrated mojang account and i only know my username and password. but i dont know my email address
#432 [07:43] <binbins> i wanna play this game :((
#433 [07:43] <IceKiller1> but i cant log in to email beacause i didn`t use my own email
#434 [07:44] <Greymagic27> IceKiller1, Can you contact the person who's email you used?
#435 [07:44] <airgamer507> wait now it disappered
#436 [07:44] <luca> i heve bougth it in a shop
#437 [07:44] <Morrolan> Can you take a screenshoft that that webpage and share it with us via some image host, airgamer507?
#438 [07:45] <luca> ????
#439 [07:46] <IceKiller1> not right now
#440 [07:46] <IceKiller1> but later
#441 [07:46] <binbins> help me :(
#442 [07:47] * kyle [webchat@d-207-255-135-101.paw.cpe.atlanticbb.net] has quit. (Quit: webchat.esper.net)
#443 [07:47] <IceKiller1> so you swear that if i change password then i can play minecraft
#444 [07:47] <Greymagic27> IceKiller1, Yes. But you will need to change your password before playing
#445 [07:48] <IceKiller1> i know that
#446 [07:48] <binbins> i didnt migrated mojang account and i only know my username and password. but i dont know my email address
#447 [07:48] <IceKiller1> i cant play without log in
#448 [07:48] <Greymagic27> ??> binbins account/send-email
#449 [07:48] <Mightyena> binbins: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#450 [07:48] <Mightyena> binbins: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#451 [07:53] * airgamer507 [webchat@101.53.235.196] has quit. (Quit: webchat.esper.net)
#452 [07:55] <IceKiller1> how you guys now this stuff
#453 [07:56] <Melina> i have sent an support ticket to mojang, but the problem has been solved. is there a way to mark it as solved, so they dont have to answer the ticket and waste time?
#454 [07:57] <Greymagic27> Melina, As it's an email, there is no way to mark it as solved
#455 [08:00] * Nordey [webchat@212-181-175-152-no62.tbcn.telia.com] has joined #minecrafthelp
#456 [08:00] <Nordey> Hello
#457 [08:00] <Nordey> can someone answer my question if possible
#458 [08:01] <Nordey> i sent an email to mojang and i read somewhere that they are currently replying to cases recieved on may 23rd
#459 [08:01] <Nordey> does that mean i have to wait 2 months or more to get a reply
#460 [08:02] * IceKiller1 [webchat@181.89-20-235.enivest.net] has quit. (Quit: webchat.esper.net)
#461 [08:05] <Morrolan> Nordey: Depends on how fast they are catching up, but they do seem to have quite a big backlog, sadly.
#462 [08:05] <Melina> okay thanks for your help :)
#463 [08:05] <Nordey> so then it would take quite a while for me to get an answer
#464 [08:06] <Morrolan> Very likely, yes
#465 [08:06] <Morrolan> If you've got a technical issue, then community support on here / the forums etc might be able to help.
#466 [08:07] <Morrolan> Blup
#467 [08:07] * Melina [webchat@91-200-110-51.access.hh.german-local.net] has quit. (Quit: webchat.esper.net)
#468 [08:19] * airgamer [webchat@101.53.235.196] has joined #minecrafthelp
#469 [08:19] <airgamer> hello
#470 [08:20] <airgamer> there are other ways to downloadminecraft free or paid
#471 [08:20] * airgamer [webchat@101.53.235.196] has quit. (Client Quit)
#472 [08:20] <Greymagic27> Yea we know, it's called pirating the game and is illegal :/
#473 [08:22] * Ethan [webchat@CPEac202ed3fa43-CMac202ed3fa40.cpe.net.cable.rogers.com] has joined #minecrafthelp
#474 [08:23] <Ethan> I cannot remember my minecraft email or password, so that means i cannot reset my password without my email
#475 [08:23] <Greymagic27> ??> Ethan account/send-email
#476 [08:23] <Mightyena> Ethan: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#477 [08:23] <Mightyena> Ethan: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#478 [08:25] * zNeonRaid_ [webchat@cpe-101-179-40-231.sb04.sa.asp.telstra.net] has joined #minecrafthelp
#479 [08:25] <zNeonRaid_> Hy my name is zNeonRaid_ and ive been away from my account for about a month and now it wont let me log in
#480 [08:26] <Greymagic27> zNeonRaid_, Hey. What does it say when you try?
#481 [08:26] <zNeonRaid_> Incorrect email/password but everything is correct
#482 [08:26] * Argie [webchat@h69-21-74-95.cntcnh.dsl.dynamic.tds.net] has joined #minecrafthelp
#483 [08:27] <Greymagic27> zNeonRaid_, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Follow the steps which Mightyena will send below:
#484 [08:27] <Greymagic27> ??> zNeonRaid_ tools/hj
#485 [08:27] <Greymagic27> ??> zNeonRaid_ tools/hjt
#486 [08:27] <Mightyena> zNeonRaid_: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#487 [08:27] <Mightyena> zNeonRaid_: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#488 [08:27] <Ethan> I do not know my transaction ID
#489 [08:27] <Greymagic27> Ethan, Give them as much information as you can
#490 [08:28] <zNeonRaid_> aight ill give it a try
#491 [08:28] <Ethan> can you track down my email for my account
#492 [08:28] <Greymagic27> Ethan, As we're just volunteers we don't have access to account information
#493 [08:29] <Ethan> oh
#494 [08:29] <zNeonRaid_> ill get back to you after i did it if thats okay?
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#496 [08:30] * Argie [webchat@h69-21-74-95.cntcnh.dsl.dynamic.tds.net] has quit. (Client Quit)
#497 [08:30] <Ethan> I sent an email to MOjang
#498 [08:31] <Ethan> so is there a way i can find out my email
#499 [08:31] <Ethan> I havent played minecraft for a long time
#500 [08:31] <Greymagic27> Ethan, Mojang will be able to give you that information when they reply to you. Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: https://help.mojang.com/customer/portal/articles/359446
#501 [08:31] <Ethan> ok thank you
#502 [08:32] * Ethan [webchat@CPEac202ed3fa43-CMac202ed3fa40.cpe.net.cable.rogers.com] has quit. (Quit: webchat.esper.net)
#503 [08:41] * Ramon [webchat@91-164-94-19.subs.proxad.net] has joined #minecrafthelp
#504 [08:43] <Ramon> I cannot get the free version of Mineccraft for Windows 10 and i just bought minecraft java edition
#505 [08:43] <Ramon> solutions?
#506 [08:49] * Hathena [webchat@155.94.250.75.static.quadranet.com] has joined #minecrafthelp
#507 [08:49] <Hathena> Hello, is someone there?
#508 [08:49] <Ramon> yes
#509 [08:49] * Black_panda3 [webchat@121.141.125.239] has joined #minecrafthelp
#510 [08:50] <Hathena> I would need help login into Minecraft.net, I just made an account and try to login using the account detailes I just entered, but the BIG GREEN Login button doesn'T do anything at all
#511 [08:50] * yy [webchat@175.199.94.88] has joined #minecrafthelp
#512 [08:51] <yy> could i ask something not related to minecraft?
#513 [08:51] <Black_panda3> I'm on a multi now. If I put an item in the multi and I kill it, lama does not drop the item. Do you know why?
#514 [08:51] <urielsalis> yy: depends on the question
#515 [08:52] <yy> i wanted to know why my real name was visible on the order receipt for scrolls 4 years ago.
#516 [08:52] <yy> since we don't put our real name on the mojang accounts how did it know my name?
#517 [08:56] <yy> i guess it was a long shot
#518 [08:59] <Hathena> Guess I won't be playing Minecraft then
#519 [09:00] <Andrio> Black_panda3, in the what?
#520 [09:01] * yy [webchat@175.199.94.88] has quit. (Quit: webchat.esper.net)
#521 [09:02] * Hathena [webchat@155.94.250.75.static.quadranet.com] has quit. (Quit: webchat.esper.net)
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#523 [09:08] * LD [webchat@88-110-254-116.dynamic.dsl.as9105.com] has joined #minecrafthelp
#524 [09:09] <LD> hi, i just bought minecraft on this account and then when i go to login at the minecraft launcher it says incorrect password ive tried it so many times and just dosent work
#525 [09:11] * LD [webchat@88-110-254-116.dynamic.dsl.as9105.com] has quit. (Client Quit)
#526 [09:17] * mroml05 [webchat@11.red-83-40-20.dynamicip.rima-tde.net] has joined #minecrafthelp
#527 [09:25] * URBUSTED [webchat@106.209.139.206] has joined #minecrafthelp
#528 [09:25] <URBUSTED> hello
#529 [09:26] <URBUSTED> I am unable to access my account, cant find my worlds that i created
#530 [09:28] * bildramer [~bildramer@ppp-94-67-21-44.home.otenet.gr] has joined #minecrafthelp
#531 [09:28] * tumbleweed [~bildramer@2a02:587:6203:2600:1595:1ce1:2a48:f453] has quit. (Ping timeout: 189 seconds)
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#533 [09:33] * GP [webchat@67-60-59-73.cpe.cableone.net] has joined #minecrafthelp
#534 [09:35] <GP> Hello! I believe my long-running account has been compromised. The email and password combination does not let me enter Mojang or Minecraft. I believe the username has been changed and the email has been transferred to another account. How can I get my account back?
#535 [09:37] * Black_panda3 [webchat@121.141.125.239] has quit. (Quit: webchat.esper.net)
#536 [09:43] * zoki [webchat@85-124-49-32.static.upcbusiness.at] has joined #minecrafthelp
#537 [09:43] <zoki> i cant log in since monday
#538 [09:44] * A [webchat@62.201.243.245] has joined #minecrafthelp
#539 [09:44] <A> Is afk fishing
#540 [09:45] <A> is afk fishing farm considered cheating
#541 [09:46] <A> Is someone online
#542 [09:46] * A [webchat@62.201.243.245] has quit. (Client Quit)
#543 [09:47] <zoki> yes
#544 [09:48] * zoki [webchat@85-124-49-32.static.upcbusiness.at] has quit. (Quit: webchat.esper.net)
#545 [09:49] * Piley159 [webchat@cpe-24-95-131-59.natcky.res.rr.com] has joined #minecrafthelp
#546 [09:49] <Piley159> cant login at all even with correct email and password any tips?
#547 [09:52] * Snort [webchat@50.36.123.12] has joined #minecrafthelp
#548 [09:52] * Needhelp [webchat@abts-north-dynamic-231.109.64.182.airtelbroadband.in] has joined #minecrafthelp
#549 [09:54] * Needhelp [webchat@abts-north-dynamic-231.109.64.182.airtelbroadband.in] has quit. (Client Quit)
#550 [09:55] <Snort> I allowed my son to play the FREE version on my laptop and decided for his birthday to let him have a real paid account on my IMAC. Unfortunately, upon signing up I thought my login/password on the laptop would have connected the two accounts together (shows you my technical skills). Now I'm trying to figure out how to work through all this. If
#551 [09:55] <Snort> I start him on the Samsung tablet, it's charging me $6.99 to download the app. If I pay the $6.99 how would I access the data on my laptop? I know where the data is stored on my laptop, but not sure what to do next?
#552 [10:06] * Alexis_Foussat [webchat@lfbn-1-17600-241.w86-254.abo.wanadoo.fr] has joined #minecrafthelp
#553 [10:06] <Alexis_Foussat> Hi
#554 [10:06] <Alexis_Foussat> Someone over there ?
#555 [10:06] <Alexis_Foussat> Can i get my account back ?
#556 [10:07] <Alexis_Foussat> I lost my id
#557 [10:07] <Greymagic27> ??> Alexis_Foussat account/send-email
#558 [10:07] <Mightyena> Alexis_Foussat: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#559 [10:07] <Mightyena> Alexis_Foussat: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#560 [10:07] <Alexis_Foussat> Mightyena you are bot ?
#561 [10:07] <Greymagic27> Alexis_Foussat, Yes, mightyena is a bot
#562 [10:07] <Alexis_Foussat> I want talk to human ahah
#563 [10:07] <Alexis_Foussat> you are human ?
#564 [10:07] * Piley159 [webchat@cpe-24-95-131-59.natcky.res.rr.com] has quit. (Quit: webchat.esper.net)
#565 [10:08] <Greymagic27> Alexis_Foussat, I'm a human. We use bots such as Mightyena to assist us when sending big blocks of text
#566 [10:08] <Alexis_Foussat> Because my case still not reply and it was last delay 23 and we are 24
#567 [10:08] <Greymagic27> Alexis_Foussat, Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: https://help.mojang.com/customer/portal/articles/359446
#568 [10:08] <Alexis_Foussat> Bot cant assist me i guess and its hard for me i'm not a native english speaker anyway listen me pls ok ?
#569 [10:09] <Alexis_Foussat> i send request for get back my account ok ?
#570 [10:09] <Greymagic27> Alexis_Foussat, Read what I just sent. Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: https://help.mojang.com/customer/portal/articles/359446
#571 [10:09] <Alexis_Foussat> i give my ID passport ect all my personnal information
#572 [10:09] <Alexis_Foussat> So what i'm suppose to do ?
#573 [10:09] <Alexis_Foussat> how long i gonna wait ? :(
#574 [10:10] <Greymagic27> Alexis_Foussat, The current wait is 1-2 months I'm afraid
#575 [10:10] <Alexis_Foussat> WHAT ?
#576 [10:10] <Alexis_Foussat> LMAo
#577 [10:10] <Alexis_Foussat> So its better to buy 1 more game no ?
#578 [10:10] <Alexis_Foussat> than waiting 2 month omg
#579 [10:11] <Alexis_Foussat> Oh god ...
#580 [10:11] * Alexis_Foussat [webchat@lfbn-1-17600-241.w86-254.abo.wanadoo.fr] has quit. (Quit: webchat.esper.net)
#581 [10:16] * tobib1999 [webchat@p5DE34716.dip0.t-ipconnect.de] has joined #minecrafthelp
#582 [10:18] <tobib1999> hello i wantet 2 play minecraft after a long time again as i tried 2 log in i wantet 2 change my pw but i never got the pw reset mail
#583 [10:18] <Greymagic27> ??> tobib1999 account/send-email
#584 [10:18] <Mightyena> tobib1999: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#585 [10:18] <Mightyena> tobib1999: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#586 [10:19] <tobib1999> jea thats my problem their taking so long
#587 [10:19] * Snort [webchat@50.36.123.12] has quit. (Quit: webchat.esper.net)
#588 [10:20] * Mustang [webchat@40.122.2.190.ros.express.com.ar] has joined #minecrafthelp
#589 [10:20] * loopy [webchat@c-75-72-154-194.hsd1.wi.comcast.net] has joined #minecrafthelp
#590 [10:20] * Marijn [webchat@ip-213-127-107-90.ip.prioritytelecom.net] has joined #minecrafthelp
#591 [10:21] <loopy> I don't remember the security questions
#592 [10:21] <Mustang> Deactivate my Minecraft account and want to reactivate it as I do?
#593 [10:21] <Greymagic27> ??> Mustang account/send-email
#594 [10:21] <Mightyena> Mustang: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#595 [10:21] <Mightyena> Mustang: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#596 [10:21] <Greymagic27> ??> loopy account/challenge/reset
#597 [10:21] <Mightyena> loopy: To reset your security questions, go here: https://account.mojang.com/me/changeSecretQuestions
#598 [10:21] <Marijn> Just wondering, my pc is not good enough for minecraft and i just bought it. Can i get a refunding?
#599 [10:21] * loopy [webchat@c-75-72-154-194.hsd1.wi.comcast.net] has quit. (Client Quit)
#600 [10:21] <Greymagic27> ??> Marijn account/refund
#601 [10:21] <Mightyena> Marijn: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#602 [10:24] * Mustang [webchat@40.122.2.190.ros.express.com.ar] has quit. (Client Quit)
#603 [10:31] * Marijn [webchat@ip-213-127-107-90.ip.prioritytelecom.net] has quit. (Quit: webchat.esper.net)
#604 [10:32] * Raven [webchat@5.36.245.18.dynamic-dsl-ip.omantel.net.om] has joined #minecrafthelp
#605 [10:32] <Raven> Hi, can I get some help?
#606 [10:33] <Greymagic27> Raven, Hey. What's the issue?
#607 [10:33] <Raven> Is there any possible way my laptop can run minecraft 1.14? I'm desperate to find anything that can help me run with VBO's on
#608 [10:34] <Greymagic27> Raven, This may help: https://www.reddit.com/r/Minecraft/comments/bc34cs/psa_want_to_play_114_on_an_old_intel_integrated/
#609 [10:34] <Raven> I've read that and I came here to try and find any other solution to help my laptop run it
#610 [10:35] <Greymagic27> Raven, Let's take a look at your specs:
#611 [10:35] <Greymagic27> ??> Raven win/dxdiag
#612 [10:35] <Mightyena> Raven: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#613 [10:38] <Raven> Intel(R) Core(TM) i3-4030u CPU @ 1.90GHz, 4.00 RAM, 64-bit operating system, windows 8.1
#614 [10:42] <Raven> https://paste.ubuntu.com/p/zQJspGKDbV/
#615 [10:42] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#616 [10:48] * Bazsesz81 [webchat@540396EF.catv.pool.telekom.hu] has joined #minecrafthelp
#617 [10:56] <Raven> sooo
#618 [10:56] <Raven> any updates?
#619 [10:57] <Bazsesz81> I've just paid the minecraft java. I can login to mojang account with my email address and password here (https://account.mojang.com/login). BUT I cant login with the same username and password into my minecraft launcher. I have waited 1 hour 2 hours... 3 days... 1 week... not being able to login. I have reinstalled, got new password... nothing hel
#620 [10:57] <Bazsesz81> ps.
#621 [10:59] * Galaxy_2Alex [~Galaxy_2A@sserv01.jaffa.cat] has joined #minecrafthelp
#622 [10:59] * daan [webchat@ip565c16bc.direct-adsl.nl] has joined #minecrafthelp
#623 [11:00] <daan> Well i just downloaded a resource pack and now i can login but the game wont start anymore
#624 [11:00] * Axeinator [webchat@abts-north-dynamic-205.244.177.122.airtelbroadband.in] has joined #minecrafthelp
#625 [11:00] <Axeinator> Hi, I can't login to my account
#626 [11:00] <Bazsesz81> Have You any idea what to do? Is there a phone number or sthg to get info???
#627 [11:00] <Axeinator> \
#628 [11:00] <Axeinator> no, are u getting the invalid credentials thing
#629 [11:01] <Axeinator> I tried emailing but I heard that takes really long
#630 [11:01] * daan [webchat@ip565c16bc.direct-adsl.nl] has quit. (Client Quit)
#631 [11:01] * Axeinator [webchat@abts-north-dynamic-205.244.177.122.airtelbroadband.in] has quit. (Client Quit)
#632 [11:03] * cosmonauta_eolo [webchat@dynamic-ip-1868490152.cable.net.co] has joined #minecrafthelp
#633 [11:03] <cosmonauta_eolo> can help me please?
#634 [11:03] * Hoxfoximper [webchat@085081033152.dynamic.telenor.dk] has joined #minecrafthelp
#635 [11:04] <Hoxfoximper> Hello is anybody here?
#636 [11:04] <cosmonauta_eolo> how i can play minecraft whiy my friends?
#637 [11:04] * daan [webchat@ip565c16bc.direct-adsl.nl] has joined #minecrafthelp
#638 [11:04] <daan> hey
#639 [11:04] <Hoxfoximper> I think i got hacked i got transaction ID can you help me login i am not getting emails from you
#640 [11:04] <cosmonauta_eolo> hey
#641 [11:04] * cosmonauta_eolo [webchat@dynamic-ip-1868490152.cable.net.co] has quit. (Client Quit)
#642 [11:05] <Hoxfoximper> I think i got hacked i got transaction ID can you help me login i am not getting emails from you
#643 [11:05] <daan> Qeustion i downloaded a resource pack and selected it and now i cant start the game and i thought it would help by deleting the recourse pack
#644 [11:05] <daan> but i still cant start the game
#645 [11:05] * ivanpbf [webchat@190-72-100-38.dyn.dsl.cantv.net] has joined #minecrafthelp
#646 [11:06] <Hoxfoximper> I think i got hacked i got transaction ID can you help me login i am not getting emails from you
#647 [11:07] * Galaxy_2Alex [~Galaxy_2A@sserv01.jaffa.cat] has joined #minecrafthelp
#648 [11:07] <ivanpbf> Hello, my old minecraft account is locked behind a hotmail address I cannot recover
#649 [11:07] <Hoxfoximper> #minecrafthelp please help me
#650 [11:07] <Hoxfoximper> mee 2
#651 [11:07] <Hoxfoximper> ivan
#652 [11:07] <Hoxfoximper> #minecrafthelp i cannot login but i got transaction id
#653 [11:09] <Hoxfoximper> i cannot login but i got transaction id please help
#654 [11:09] <ivanpbf> Be patient
#655 [11:10] * ProHyx [webchat@c213-89-174-63.bredband.comhem.se] has joined #minecrafthelp
#656 [11:10] <Hoxfoximper> ehh? is any gonna help?
#657 [11:10] <ivanpbf> Yes, just wait and be patient
#658 [11:10] <Hoxfoximper> i wrote email i tried everything nothing happends
#659 [11:11] <Hoxfoximper> it says they are reading 3 mont old email now so i can play in 3 months? wtd
#660 [11:11] * ProHyx0 [webchat@c213-89-174-63.bredband.comhem.se] has joined #minecrafthelp
#661 [11:12] <Hoxfoximper> wait 3 months? or wait in this chat ?
#662 [11:12] <ivanpbf> In the chat, stop spamming
#663 [11:12] <Hoxfoximper> okay thx
#664 [11:14] <ProHyx0> Hey I bought Minecraft today but I can't even start the game. Anyone have time to look at this? https://paste.gg/p/anonymous/774f46f43d6140b8b89fb5a831a8943e/files/2ee40360b4e7498aaaf86416c90e0209/raw
#665 [11:15] * ProHyx [webchat@c213-89-174-63.bredband.comhem.se] has quit. (Client Quit)
#666 [11:16] * Niekje123 [webchat@80-115-64-182.cable.dynamic.v4.ziggo.nl] has joined #minecrafthelp
#667 [11:17] <Hoxfoximper> i bought this game a long time ago and now i can't login i have tried everything i know email, transaction id, username can you help me?
#668 [11:17] <Niekje123> https://paste.gg/p/anonymous/e691ae8f2d2c4ae3b15ad066fdd561f8
#669 [11:19] * Galaxy_2Alex [~Galaxy_2A@sserv01.jaffa.cat] has quit. (Quit: ZNC 1.7.4 - https://znc.in)
#670 [11:21] * Galaxy_2Alex [~Galaxy_2A@sserv01.jaffa.cat] has joined #minecrafthelp
#671 [11:22] * Moon_L [webchat@219.251.235.168] has joined #minecrafthelp
#672 [11:23] <Moon_L> It tried to reset it because it failed to log in to Minecraft.
#673 [11:24] <Moon_L> But now my email has been deleted, so I can't get confirmation of my email reset from Minecraft.
#674 [11:25] <Moon_L> Can you help me find my password through another email?
#675 [11:26] * BigRealKings [webchat@hotspot.netspectrum.ca] has joined #minecrafthelp
#676 [11:26] <Hoxfoximper> Moon_L i got same problem
#677 [11:26] <Moon_L> yes
#678 [11:26] <Hoxfoximper> no one is helping
#679 [11:26] <Hoxfoximper> this is insane
#680 [11:27] <BigRealKings> Whenever i open minecraft it says that ites having t4ouble verifying i own thr game. I have proof of purchaseon this device
#681 [11:27] <Hoxfoximper> me 2 transaction id username everything
#682 [11:27] <BigRealKings> What does that mean
#683 [11:28] <Moon_L> Then, should I buy a new account?
#684 [11:28] <BigRealKings> How do u buy a new account on google play?
#685 [11:28] <Hoxfoximper> why use money 2 times
#686 [11:28] <Hoxfoximper> this is not fair i need help and cant get any
#687 [11:28] <BigRealKings> Me2
#688 [11:29] <Moon_L> But I logged in with my ID two weeks ago.
#689 [11:29] * BigRealKings [webchat@hotspot.netspectrum.ca] has quit. (Client Quit)
#690 [11:29] <Moon_L> I tried to log in with that password, but it didn't work.
#691 [11:29] <Hoxfoximper> somebody admin help us?
#692 [11:30] <ivanpbf> You guys need to be patient, this is a volunteer-run support, read the rules
#693 [11:30] <ivanpbf> Complaining about it will just generate more useless messages, wait until the operators respond
#694 [11:31] <Moon_L> When does the operator respond?
#695 [11:31] <ivanpbf> I have no idea, they have real-life responsibilities and such
#696 [11:31] <ProHyx0> ivanpbf true. but official minecraft help is some webform with months of waittime? isnt that kinda ridicilous? you buy a game and can't even play it once. so i buy it now and maybe in 3 months they will reply ? and after that, how many months until next reply? maybe in 1 year we get to play the game? :)
#697 [11:32] <Hoxfoximper> i dont understand this shit
#698 [11:32] <Absol> Hoxfoximper: Please keep it civil
#699 [11:32] <Moon_L> I asked for help from Mojang, but only the answering machine was reached.
#700 [11:32] <ivanpbf> If you bought the game recently I don't see what the issue would be
#701 [11:33] <Moon_L> So you can never find an ID?
#702 [11:33] * derps [webchat@73.95.133.61] has joined #minecrafthelp
#703 [11:33] <derps> hello I have an issue
#704 [11:33] * ivanpbf [webchat@190-72-100-38.dyn.dsl.cantv.net] has quit. (Quit: webchat.esper.net)
#705 [11:34] <Moon_L> By any chance, can I find a password through another email?
#706 [11:35] <Hoxfoximper> @Absol can you help me?
#707 [11:35] * IceKiller1 [webchat@181.89-20-235.enivest.net] has joined #minecrafthelp
#708 [11:35] <IceKiller1> hey
#709 [11:35] <derps> Absol where is the support at
#710 [11:36] <IceKiller1> hey
#711 [11:36] <IceKiller1> can i get help
#712 [11:36] <derps> me too
#713 [11:36] <Moon_L> I don't think I can solve my problem here.
#714 [11:36] <IceKiller1> h
#715 [11:36] <Moon_L> good bye bro
#716 [11:36] <derps> I don't think my problem will ever be solved
#717 [11:36] * ivanpbf [webchat@186-185-6-39.genericrev.telcel.net.ve] has joined #minecrafthelp
#718 [11:36] * Moon_L [webchat@219.251.235.168] has quit. (Quit: webchat.esper.net)
#719 [11:37] <IceKiller1> whaare the problem
#720 [11:39] * GP [webchat@67-60-59-73.cpe.cableone.net] has quit. (Quit: webchat.esper.net)
#721 [11:39] <ProHyx0> Hey I bought Minecraft today but I can't even start the game. Anyone have time to look at this? https://paste.gg/p/anonymous/774f46f43d6140b8b89fb5a831a8943e/files/2ee40360b4e7498aaaf86416c90e0209/raw
#722 [11:39] * IceKiller1 [webchat@181.89-20-235.enivest.net] has quit. (Client Quit)
#723 [11:40] <Hoxfoximper> anybody please help
#724 [11:40] <derps> where is the support
#725 [11:41] <Hoxfoximper> there is 0 support you can but the damm game again it seems
#726 [11:41] <Hoxfoximper> *buy
#727 [11:41] * Luriella [webchat@46-246-106-23.static.portlane.net] has joined #minecrafthelp
#728 [11:42] <Luriella> Why do I keep on having problems logging into my account? It constantly tells me that either password or mail is wrong. And I don't understand it. It happens each day.
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#732 [11:43] <Hoxfoximper> you are not getting help here
#733 [11:44] <Hoxfoximper> this is a joke!
#734 [11:44] <ivanpbf> You will, you just have to be patient
#735 [11:44] <Luriella> I wish there really were help to get. I don't get it - why there is no costumer service at all.
#736 [11:44] <ivanpbf> Hoxfoximper if you believe you won't get any help then leave, you're just spamming and complaining
#737 [11:44] <Hoxfoximper> You cant call them
#738 [11:44] <momo> whenever i try to play minecraft above 1.9.4 it goes to the world but after a little while it crashes and i dont know how to fix it please help
#739 [11:44] <Hoxfoximper> the email's is 3 month behind so you get help in 3 months
#740 [11:45] <derps> someone please fix my game
#741 [11:45] <Hoxfoximper> atleast you can loggin
#742 [11:46] * Bram [webchat@0x3ec71b82.osd.customer.dk.telia.net] has joined #minecrafthelp
#743 [11:47] <Bram> Yo, i got some issues with my login, anyone wanna help a hopeless man
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#745 [11:47] <Hoxfoximper> maybe if we all write on twitter
#746 [11:47] <Hoxfoximper> i bet we can get 1000 users to write cus it is this shitty
#747 [11:47] * Absol kicked Hoxfoximper from #minecrafthelp (Reason: oxfoximper :Keep it civilized, you are just a human being)
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#749 [11:47] <Bram> dont have twitter
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#753 [11:49] <Luriella> They didn't even reply on twitter.
#754 [11:49] <Luriella> So you all have issues logging in?
#755 [11:49] <Bram> yeah
#756 [11:49] <derps> my game is broken
#757 [11:49] <Bram> wont even tell me what is wrong, just downloaded
#758 [11:49] <Bram> and i cant login
#759 [11:50] <Luriella> it happens all the time for me
#760 [11:50] * ivanpbf [webchat@186-185-6-39.genericrev.telcel.net.ve] has joined #minecrafthelp
#761 [11:50] <Bram> i type in my email and password. click enter and nothing happens
#762 [11:50] <Bram> what do i do?
#763 [11:50] <ivanpbf> You gotta type it right then
#764 [11:50] <Luriella> we did
#765 [11:50] <derps> how do I fix my game
#766 [11:50] <Luriella> it still wont let us in
#767 [11:51] <Bram> i did type it right
#768 [11:51] <Bram> am not 12
#769 [11:51] <Luriella> same
#770 [11:51] <ivanpbf> Probably 13, how is a volunteer-run support chat going to help you log into your account?
#771 [11:51] <Bram> well
#772 [11:51] <Luriella> What else can we do?
#773 [11:51] <Luriella> There's no costumer service.
#774 [11:51] <Bram> i wasnt getting anything from the official site
#775 [11:52] <derps> I do not have problems with my account
#776 [11:52] <ivanpbf> If you have the password right, the username right then it should be fine
#777 [11:52] <derps> my game is broken
#778 [11:52] <ivanpbf> derps try reinstalling
#779 [11:52] <Bram> reinstall
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#781 [11:52] <Bram> yeah
#782 [11:52] <Luriella> I do Ivan - but theres still a problem with logging in. I've had it several times.
#783 [11:52] <derps> no that will not fix it ivan
#784 [11:52] <ivanpbf> What is the problem
#785 [11:52] <Luriella> That it wont log me in.
#786 [11:52] <Bazsesz81> I have the same issue
#787 [11:52] <Bram> also here
#788 [11:52] <ivanpbf> Does it say why?
#789 [11:52] <Luriella> Even though everything is typed correctly.
#790 [11:53] <Bram> it says nothing
#791 [11:53] <ivanpbf> Do you get any kind of error?
#792 [11:53] <derps> please someone fix my issue
#793 [11:53] <Bram> nope
#794 [11:53] <ProHyx0> What about my crashes i explained earlier? Anyone had similar things? Crashes when you try start the game. I havnt been able to play at all (bought game today)
#795 [11:53] <ivanpbf> Where are you trying to log-in
#796 [11:53] <derps> I was here before them
#797 [11:53] <Bram> no error
#798 [11:53] <Luriella> Java.
#799 [11:53] <Bram> yep
#800 [11:53] <Bram> java
#801 [11:53] <ivanpbf> derps check your logs
#802 [11:53] <ivanpbf> So you guys are trying through the launcher?
#803 [11:53] <Luriella> Yep.
#804 [11:53] <Bram> yeah
#805 [11:54] <Luriella> Wish I could just play my single player without having to log in.
#806 [11:54] <Bram> lets just wait and se what master ivan says
#807 [11:54] <derps> um my game is fine
#808 [11:54] <Bram> might help
#809 [11:54] <derps> I have another issue with the game
#810 [11:54] <ivanpbf> Does it say login failed?
#811 [11:54] <Luriella> Yep
#812 [11:54] <Bram> no
#813 [11:55] <ivanpbf> I'm not an operator i'm just an user
#814 [11:55] <derps> but no one has asked for me to explain my issue
#815 [11:55] <Bram> we know ivan
#816 [11:55] <Bazsesz81> I have tried it on other computer and I was able to login but not on my own
#817 [11:55] <Bram> but you still the only hope we have
#818 [11:55] <Luriella> but maybe you have a solution
#819 [11:55] <Bram> ^
#820 [11:55] <ivanpbf> ok Luriella since you do get an error message
#821 [11:56] <ivanpbf> Are you login in with your mojang account or old minecraft account?
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#823 [11:56] <derps> ok so basically when I play minecraft on my mac and go into full screen the game freezes and it only happens with minecraft, and theres no solution to making it not freeze so I cannot play while in full screen but I want to fix the problem
#824 [11:56] <derps> does anyone know how to fix that
#825 [11:56] <Luriella> I don't know - it's just the one I've always used
#826 [11:56] <ivanpbf> and bram you might have to check your internet connection or firewall settings
#827 [11:56] <Bazsesz81> Me with brand new mojang and have the same issue
#828 [11:56] <Bram> ill check my firewall, my internet is fine
#829 [11:56] <ivanpbf> Luriella try loggin into the minecraft website, not the launcher
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#831 [11:57] <derps> how do I make it so when I go into full screen it doesn't freeze
#832 [11:57] <Luriella> I tried that as well - there it doesn't respond at all with anything.'
#833 [11:57] <derps> so I can play minecraft in full screen
#834 [11:57] <derps> please
#835 [11:57] <ivanpbf> derps it might be your computer, not the game
#836 [11:57] <Bazsesz81> cant login in minecraft website eighter
#837 [11:57] <Bazsesz81> Only mojang account
#838 [11:57] <derps> no its minecraft it only happens on minecraft so it CANNOT be my computer
#839 [11:57] <ivanpbf> Luriella do you get an error message on the minecraft website?
#840 [11:57] <derps> or else it would happen with everything ivan
#841 [11:57] <Luriella> I get no message at all on the website.
#842 [11:57] <ivanpbf> yes derps, that's how computers work, maybe your CPU can't handle minecraft
#843 [11:57] <Luriella> It just doesn't do anything.
#844 [11:58] <ivanpbf> the game is very CPU intensive
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#846 [11:58] <Bazsesz81> Mee too. Only sometimes asks some captcha
#847 [11:58] <derps> but it used to work before
#848 [11:58] <ivanpbf> try lowering the settings then launching in fullscreen
#849 [11:58] <derps> how do I make the CPU better?
#850 [11:58] <derps> what broke my CPU?
#851 [11:58] <ivanpbf> Now derps, that's a trivial question, it's not that it's broken but going fullscreen demands more resources
#852 [11:58] <Bram> so ivan, my firewall looks fine, but maybe minecraft isnt under apps which are allowed
#853 [11:59] <ivanpbf> check that Bram
#854 [11:59] <Bram> how do i make that happen
#855 [11:59] <Bram> no expert
#856 [11:59] <Bram> i am no expert
#857 [11:59] <Bram> *
#858 [11:59] * Mauro [webchat@cpe-181-46-92-70.telecentro-reversos.com.ar] has joined #minecrafthelp
#859 [11:59] <Mauro> Hello
#860 [11:59] <ivanpbf> Look it up on google, allowing applications through firewall
#861 [11:59] <Mauro> I need help
#862 [11:59] <Bram> k
#863 [11:59] <derps> well I don't understand. why I could go into fullscreen before and now I can't. So something must have happened to break it
#864 [11:59] <ivanpbf> Luriella no error at all on the minecraft website?
#865 [11:59] <Luriella> No error at all. Just doesn't log in or respond.
#866 [12:00] <Luriella> It's happened so many times now :(
#867 [12:00] <ivanpbf> Try recovering the password
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#869 [12:01] <Luriella> I did that as well. Wrote in a new password - still didn't work
#870 [12:01] <ivanpbf> Just find a way to get into your account and check your credentials it's probably that
#871 [12:01] <ivanpbf> If you can manage to get into your account then there shouldn't be a problem with the launcher but it seems you can't or maybe I don't have enough information
#872 [12:01] <Luriella> Can't get in at all. So tired of it :( I want old minecraft back
#873 [12:02] <ivanpbf> Open a new incognito window in your browser and try to login into the minecraft website
#874 [12:02] <Luriella> Alright
#875 [12:02] * Scatte [webchat@port-92-196-88-146.dynamic.qsc.de] has joined #minecrafthelp
#876 [12:03] <Luriella> Still doesn't respond :(
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#880 [12:04] <ivanpbf> Try another browser
#881 [12:04] * Galaxy_2Alex [~Galaxy_2A@sserv01.jaffa.cat] has joined #minecrafthelp
#882 [12:04] <Bram> so, ivan, i cant find minecraft under apps
#883 [12:04] <ivanpbf> You should get any kind of response whatsoever
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#885 [12:04] <ImmortalUGO> My game crash and i see this error [Info: 2019-07-22 20:22:48.9224232: GameCallbacks.cpp(138)] Launcher/monitor (Process Monitor) Fatal Process crashed with exit code -805306369 what is?
#886 [12:04] <Scatte> Good evening, SInce 2 days I have the problem that icanot login into my minecraft account neither through the java launcher nor throug the homepage. First i though my Computer is the problem but after some research and adjustments i figured out, that my internet provider is the problem so i wrote him. As an answer i got the following text which sta
#887 [12:04] <Scatte> tes, that you may block my IP so i cannot login.
#888 [12:04] <Bram> to let it through firewall
#889 [12:05] <Luriella> I tried another browser. It worked if I log into mojang account directly. But not the microsoft version.
#890 [12:05] <Scatte> Should i post the text here?
#891 [12:05] <ivanpbf> Bram probably because it is java that has to be allowed, try looking for Java in your Program files folder
#892 [12:05] <Luriella> And then it sends me to the freaking new site again and it wont help
#893 [12:05] <ImmortalUGO> pls help me
#894 [12:05] <Bram> ahh okay
#895 [12:05] <ivanpbf> Because old accounts were migrated to mojang accounts Luriella
#896 [12:06] <Luriella> Yeah but it's so silly that the old ones work but not the new one.
#897 [12:06] <ivanpbf> mojang is the new one
#898 [12:06] <ivanpbf> now use your mojang credentials to log in through the launcher
#899 [12:06] <Bram> did not work
#900 [12:06] <Bram> ill try restarting minecraft
#901 [12:07] <ImmortalUGO> guys can you help me pls
#902 [12:07] <Scatte> I anyone of the support read my text pls tell me so i don't repost it and wait.
#903 [12:07] <Bram> still isnt woring ivan
#904 [12:07] <Bram> have you got any other ideas
#905 [12:07] <ivanpbf> Now bram you're getting no message right? no error or anything
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#907 [12:08] <Bram> nothing
#908 [12:08] <Bram> i am getting nothing
#909 [12:08] <ivanpbf> try login into the minecraft website, if that works then it is a problem with the launcher, best option might be to uninstall and reinstall or update Java
#910 [12:08] <Bram> k gimmi a sek
#911 [12:08] <ivanpbf> Scatte
#912 [12:09] <Scatte> hi
#913 [12:09] * ImmortalUGO [webchat@host223-103-dynamic.45-79-r.retail.telecomitalia.it] has joined #minecrafthelp
#914 [12:09] <ImmortalUGO> Guys can you help me
#915 [12:09] <ImmortalUGO> ?
#916 [12:09] <ivanpbf> wait 1 second
#917 [12:09] <ImmortalUGO> ok
#918 [12:09] <ivanpbf> Scatte I don't get your problem, is it the internet provider?
#919 [12:09] <ivanpbf> your ISP is blocking your login?
#920 [12:09] <Scatte> the internet provider wrote the following
#921 [12:10] <Bram> i can't login to my acoount on the website
#922 [12:10] <Scatte> ah i can t write multiple lines
#923 [12:10] <ivanpbf> Bram does it give an error?
#924 [12:10] <Bram> says my email or passward is wrong
#925 [12:10] <Scatte> Unfortunately the database of some providers is not up to date, so your IP address will still be assigned to another country. As a result, your activity will be denied or shown in its entirety in another language.
#926 [12:10] <ivanpbf> then you have to figure that part out, try to reset the password Bram
#927 [12:10] <Scatte> The provider actively locks you out.
#928 [12:10] <Scatte> From experience, we ask you to contact the providers and report this to them in order to "whitelist" your IP (from the blacklist). Unfortunately, the different providers react very slowly to our requests, but individual IP addresses of customers can be activated as quickly as possible.
#929 [12:10] * Luriella [webchat@46-246-106-23.static.portlane.net] has quit. (Quit: webchat.esper.net)
#930 [12:11] <Bram> already did that once
#931 [12:11] <Scatte> thats what my internet provider told me
#932 [12:11] <Bram> guess ill try again
#933 [12:11] <ImmortalUGO> So can anyone help me?
#934 [12:11] * Luriella [webchat@D470984E.rev.sefiber.dk] has joined #minecrafthelp
#935 [12:11] <Luriella> Sorry back
#936 [12:11] <ivanpbf> Scatte that seems like a weird problem and something you'd have to fix with your internet provider, I doubt it's that because the minecraft page would tell you so
#937 [12:11] <ivanpbf> Bram do it again
#938 [12:11] <ivanpbf> ImmortalUGO paste your thing again
#939 [12:11] <Luriella> Bram do you have a VPN`?
#940 [12:11] <Scatte> well i can t login into the homepage and also not into the lauuncher
#941 [12:12] <Scatte> it simply does not work and there is no error response
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#943 [12:12] <Luriella> Scatte do you have a VPN?
#944 [12:12] <Scatte> no
#945 [12:12] <ImmortalUGO> Every time I try to open minecraft from this error it crashes [Info: 2019-07-22 20:22:48.9224232: GameCallbacks.cpp(138)] Launcher/monitor (Process Monitor) Fatal Process crashed with exit code -805306369
#946 [12:12] <Scatte> the provider wrote this additionally
#947 [12:12] * Chris [webchat@75-27-171-3.lightspeed.arsnin.sbcglobal.net] has joined #minecrafthelp
#948 [12:12] <Scatte> Since the beginning of this month you have been assigned a different IP address by our DHCP server.
#949 [12:13] <Luriella> I turned off my vpn - found the game and added it to permission through firewall and now it works :O
#950 [12:13] <Chris> I need help with my buggy Minecraft
#951 [12:13] <Luriella> now I can finally play with my cats again :')
#952 [12:13] <Bram> IT FUCKING WORDED
#953 [12:13] <Absol> Bram: Please keep it civil
#954 [12:14] <Bram> I love you ivan
#955 [12:14] * ivanpbf [webchat@190-72-100-38.dyn.dsl.cantv.net] has joined #minecrafthelp
#956 [12:14] <Bram> i worked
#957 [12:14] <Scatte> ye but it must be the minecraft server because it does not work at the home of a friend with the same provider
#958 [12:14] <ivanpbf> Sorry my connection died after i sent out my last messages
#959 [12:14] <Luriella> Thank you Ivan!
#960 [12:14] <Bram> IT WORKED IVAN
#961 [12:14] <ImmortalUGO> Every time I try to open minecraft from this error it crashes [Info: 2019-07-22 20:22:48.9224232: GameCallbacks.cpp(138)] Launcher/monitor (Process Monitor) Fatal Process crashed with exit code -805306369
#962 [12:14] <Bram> you da man
#963 [12:14] <ImmortalUGO> this is error
#964 [12:14] <ivanpbf> Luriella and Bram did you guys figure it out?
#965 [12:14] <Scatte> no vpn in use
#966 [12:14] <Bram> YES
#967 [12:14] <Bram> we both love you a lot
#968 [12:14] <Luriella> I did :D turned off my vpn and added it to the firewall
#969 [12:14] <Chris> Can somebody help
#970 [12:14] <Bram> <333
#971 [12:15] <Luriella> Hurray! Thanks Ivan!
#972 [12:15] <Luriella> Have a nice day c:
#973 [12:15] <Bram> yeah
#974 [12:15] <ivanpbf> Scatte try a vpn
#975 [12:15] <Bram> bye <3
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#978 [12:15] <ivanpbf> see you guys
#979 [12:15] <ivanpbf> Immortal that is a drivers issue
#980 [12:15] <Chris> Hello?
#981 [12:15] <Scatte> And if the provider writes such a specific thing that this is due to a blacklist of the host, i guess they are already aware of the problem
#982 [12:15] <ivanpbf> Chris post your thing
#983 [12:15] <Chris> Bet
#984 [12:16] <ivanpbf> Scatte what's your ISP
#985 [12:16] <ImmortalUGO> How can i resolv
#986 [12:16] <Scatte> KEVAG
#987 [12:16] <ImmortalUGO> ivanpbf
#988 [12:16] <Scatte> KEVAG Telekom GmbH
#989 [12:16] * kevin3 [webchat@105-226-192-174.north.dsl.telkomsa.net] has joined #minecrafthelp
#990 [12:17] <ivanpbf> ImmortalUGO update your drivers just in case
#991 [12:17] <ivanpbf> if that doesn't work, come back
#992 [12:17] <ImmortalUGO> I already have the drivers at the last update
#993 [12:18] <ivanpbf> what's your operating system
#994 [12:18] <kevin3> the error: Failed to download file. keeps occurring when trying to download Minecraft on my Mac. I don't have Bytefence installed
#995 [12:18] <ImmortalUGO> Windows 10
#996 [12:18] <ivanpbf> Scatte try with a VPN that might fix it or allow you to bypass the block
#997 [12:19] <ivanpbf> kevin3 might be your unstable internet connection
#998 [12:19] * Hoxfoximper [webchat@085081033152.dynamic.telenor.dk] has joined #minecrafthelp
#999 [12:19] <kevin3> My connection seems to be fine. Ive tried redownloading many times
#1000 [12:20] <ivanpbf> ImmortalUGO have you been able to play before?
#1001 [12:20] <kevin3> yes
#1002 [12:20] <Hoxfoximper> Could i get some helped. I have been hacked and cannot login. I got original email, transaction ID, username
#1003 [12:20] <ivanpbf> no not you
#1004 [12:20] <ivanpbf> Hoxfoximper i'm trying to help people here i suggest you be patient before you get kicked again
#1005 [12:20] <Hoxfoximper> you are not admin?
#1006 [12:20] <ImmortalUGO> 3 months ago but in the end I didn't play Minecraft anymore
#1007 [12:21] <ProHyx0> Hey I bought game today but cannot launch it. https://paste.gg/p/anonymous/774f46f43d6140b8b89fb5a831a8943e/files/2ee40360b4e7498aaaf86416c90e0209/raw
#1008 [12:21] <ivanpbf> kevin3 are you downloading/updating through launcher?
#1009 [12:21] <Chris> I have a crappy laptop but it has always ran Minecraft very well. I am returning after a few years of not even touching the laptop. Every time i open the game the loading screen is working fine, everything is working like it should but when i create a new world I am stuck on a lonely 1 chunk of land and I'm running like 2 FPS
#1010 [12:21] <kevin3> yes
#1011 [12:21] <Scatte> whats the best setup for minecraft via vpn?
#1012 [12:21] <ivanpbf> and you're on MAC right?
#1013 [12:21] <kevin3> yes
#1014 [12:21] <ivanpbf> Scatte anything works
#1015 [12:21] <ivanpbf> just something that doesn't use your ISP
#1016 [12:22] <ivanpbf> ProHyx0 what do you mean cannot launch it?
#1017 [12:22] <ivanpbf> does the launcher not open?
#1018 [12:22] <ImmortalUGO> me?
#1019 [12:23] <ProHyx0> ERROR Game crashed
#1020 [12:23] <ProHyx0> An unexpected issue occurred and the game has crashed. We’re sorry for the inconvenience.
#1021 [12:23] <ivanpbf> no, ImmortalUGO my suggestion would be to check drivers again and if you're able to, lower settings in the launcher or something
#1022 [12:23] <ivanpbf> ProHyx0 get your logs
#1023 [12:23] <Hoxfoximper> #MineCraftHelp Could i get some help. I have been hacked and cannot login. I got original email, transaction ID, username
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#1026 [12:24] <ImmortalUGO> I try to reach them if I can
#1027 [12:24] <ImmortalUGO> I hope it works
#1028 [12:24] <ivanpbf> it might
#1029 [12:24] <ProHyx0> Thats what happens when i press "PLAY". Ok will google for logs, thx
#1030 [12:24] <ivanpbf> it seems it's a problem with your GPU
#1031 [12:24] <Will> "reach them" lol have fun waiting 3 months!
#1032 [12:24] <ivanpbf> once you have your logs, bring them here
#1033 [12:24] <Hoxfoximper> Could i get some help. I have been hacked and cannot login. I got original email, transaction ID, username
#1034 [12:24] <Scatte> you know a vpn client without limitations that is free?
#1035 [12:25] <ivanpbf> HOXFOXIMPER if you have the original email, just restore/reset your password through the minecraft website
#1036 [12:26] <dreambuilderboo> I've just purchased minecraft and it is not launching
#1037 [12:26] <ivanpbf> Scatte look for any that has a trial or try a proxy, now, it can't be Mojang blocking your ISP my guess is that your problem is a different issue
#1038 [12:26] <Hoxfoximper> i don't recieve any email ivan!
#1039 [12:26] <ivanpbf> Scatte try, like the others,to log in through an incognito browser or website
#1040 [12:26] <Scatte> ye i try
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#1042 [12:26] <ivanpbf> Hoxfoximper if you don't receive any email then maybe your email is wrong
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#1044 [12:26] <Hoxfoximper> it is not!
#1045 [12:26] <Scatte> the login is no problem if i am for exaple using lte
#1046 [12:26] * mark [webchat@105-226-192-174.north.dsl.telkomsa.net] has joined #minecrafthelp
#1047 [12:26] <Hoxfoximper> somebody hacked it changed email
#1048 [12:26] * dreambuilderboo [webchat@cpc88335-newc17-2-0-cust603.16-2.cable.virginm.net] has quit. (Client Quit)
#1049 [12:27] <ivanpbf> then check your spam folder Hoxfoximper
#1050 [12:27] <ivanpbf> Hoxfoximper they can't do that because they'd need access to your email to do so
#1051 [12:27] <Hoxfoximper> i got username transaction id original email everything
#1052 [12:27] <Hoxfoximper> it dosent work
#1053 [12:27] <Hoxfoximper> i got the original email from 7 years ago
#1054 [12:27] <ivanpbf> and unless they got both your email and minecraft account hacked they won't be able to change the email
#1055 [12:27] <Scatte> can i post screenshots here?
#1056 [12:27] <Hoxfoximper> then tell me how i cant login
#1057 [12:28] <ivanpbf> Hoxfoximper the accounts have been migrated to mojang
#1058 [12:28] <Hoxfoximper> yea and i cant login on mojang
#1059 [12:28] <ivanpbf> listen hoxfoximper if you're trying to reset the password and don't get an email, then your email is wrong, simple as that
#1060 [12:28] <Scatte> Just some more information when i try to login via normal webbroser the browser gets this error:
#1061 [12:28] <Hoxfoximper> then how do i have the original email from 7 years ago?
#1062 [12:28] <ivanpbf> try posting a screenshot Scatte
#1063 [12:28] <Hoxfoximper> to that email
#1064 [12:28] * Barbmir [webchat@c-73-27-19-157.hsd1.fl.comcast.net] has joined #minecrafthelp
#1065 [12:29] <Chris> Could it have something to do with Java?
#1066 [12:29] * mark [webchat@105-226-192-174.north.dsl.telkomsa.net] has quit. (Client Quit)
#1067 [12:29] <ivanpbf> Chris what was your issue
#1068 [12:29] <Barbmir> java.lang.OutOfMemoryError: Java heap space Game crashed + 3 years of work is gone Drivers good Java + Minecraft both removed and reinstalled
#1069 [12:29] <ivanpbf> Oh ok i see it chris, it's most likely your computer, remember minecraft is a CPU intensive game
#1070 [12:29] * ImmortalUGO [webchat@host223-103-dynamic.45-79-r.retail.telecomitalia.it] has quit. (Quit: webchat.esper.net)
#1071 [12:30] <Scatte> so the error is: https://my.minecraft.net' has been blocked by CORS policy: No 'Access-Control-Allow-Origin' header is present on the request resource
#1072 [12:30] <Chris> Well I understand that. I just dont get why it broke all of the sudden. Like other games work fine on here
#1073 [12:31] <Scatte> thats what i get when i try normal login via homepage
#1074 [12:31] <ivanpbf> Chris try lowering the settings, check your task manager to see if it's eating up a lot of resources
#1075 [12:32] <Scatte> can't post a screenshot here
#1076 [12:32] <ivanpbf> I'm looking into it
#1077 [12:32] <Hoxfoximper> I cannot login i have tried anything i got username, transaction id, original email from when i bought game in 2011
#1078 [12:33] <ivanpbf> Barbmir are you using a resource pack?
#1079 [12:34] * ProHyx0 [webchat@c213-89-174-63.bredband.comhem.se] has quit. (Quit: webchat.esper.net)
#1080 [12:34] <Barbmir> don't think so I am 70yo andmnot good at this computer stuff - just know that I play daily w my niece as we Facetime
#1081 [12:34] <Scatte> ah there is a line missing, the eroor starts with: Access to fetch 'authserver...' from origin ... has been blocked
#1082 [12:34] * ProHyx [webchat@c213-89-174-63.bredband.comhem.se] has joined #minecrafthelp
#1083 [12:35] <Hoxfoximper> I cannot login i have tried anything i got username, transaction id, original email from when i bought game in 2011
#1084 [12:35] <momo> ivan pls help me whenever i try to play minecraft above 1.9.4 it goes to the world but after a little while it crashes and i dont know how to fix it please help
#1085 [12:35] <momo> ivan pls help me whenever i try to play minecraft above 1.9.4 it goes to the world but after a little while it crashes and i dont know how to fix it please help
#1086 [12:35] <ivanpbf> momo might be a CPU issue, check task manager check if it's eating resources
#1087 [12:35] <ivanpbf> or if you're playing an outdated world, that might be it
#1088 [12:36] <ivanpbf> Barbmir i'm looking into it
#1089 [12:36] <ProHyx> ivanpbf this log works? https://paste.gg/p/anonymous/e3ac9366b8a34ce093a0379d10cf82cd/files/d4948e4668cd45b7aacee805a44cfb00/raw
#1090 [12:36] <Chris> Its having a hard time just trying to start the game
#1091 [12:36] * None [webchat@99-98-171-215.lightspeed.miamfl.sbcglobal.net] has joined #minecrafthelp
#1092 [12:37] <momo> ok
#1093 [12:37] <None> How do i use my minecraft earth skin on pc
#1094 [12:37] <ivanpbf> None that's not something that can be solved here, look it up on google
#1095 [12:37] <Scatte> so with vpn it s working
#1096 [12:37] <Hoxfoximper> I cannot login i have tried anything i got username, transaction id, original email from when i bought game in 2011 helppppppp
#1097 [12:37] <Scatte> but thats not a real solution
#1098 [12:38] <None> wow sorry
#1099 [12:38] <ivanpbf> No ProHyx not these logs, the crash logs
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#1101 [12:38] <momo> ivan it says 82%
#1102 [12:38] <ivanpbf> Scatte I know, you'd have to talk with your ISP provider to see if they can fix that
#1103 [12:38] <ivanpbf> momo check where it crashes
#1104 [12:39] <momo> oh
#1105 [12:39] <ProHyx> Ok I followed a guide on minecraftforum, how do i obtain real logs?
#1106 [12:39] <Scatte> well but they say its you that have to fix the issue
#1107 [12:39] <Scatte> so now i am stuck
#1108 [12:40] <ivanpbf> no not me i'm just some random, it does seem like a big problem and I wouldn't know why mojang has blocked your isp, try contacting them directly OR tell your ISP to do so since it's their job but until then VPN will have to do
#1109 [12:41] <Hoxfoximper> I cannot login i have tried anything i got username, transaction id, original email from when i bought game in 2011
#1110 [12:41] <Chris> Java is taking up over 2,000 Mb of memory
#1111 [12:41] <ivanpbf> ProHyx these logs show that you have been able to play the game so I don't see the problem
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#1113 [12:41] <Hoxfoximper> I cannot login i have tried anything i got username, transaction id, original email from when i bought game in 2011
#1114 [12:41] <ivanpbf> Chris yes, java/minecraft does that
#1115 [12:41] <Chris> Jeesh
#1116 [12:41] <ProHyx> I have not played the game. when I press play i get crash when its loading
#1117 [12:42] <ivanpbf> Barbmir when was the last time you played
#1118 [12:42] <ivanpbf> ProHyx are you using a resource pack or similar?
#1119 [12:42] <ivanpbf> ProHyx try to find crash logs instead
#1120 [12:42] <ProHyx> I downloaded game through minecraft.net, java edition, no mods or anything , first time i wanted to play
#1121 [12:43] <ProHyx> Yeah, any tips on how to get it?
#1122 [12:43] <Chris> Yeah my computer wont even launch the game :/
#1123 [12:43] <Hoxfoximper> I cannot login i have tried anything i got username, transaction id, original email from when i bought game in 2011
#1124 [12:43] <ivanpbf> Hoxfoximper your issue can be fixed through the minecraft website, you have your old email, your ID and everything else, I can't give you the link to it right now but it's around the recover mojang account or something
#1125 [12:43] <ivanpbf> ProHyx google that please, should be probably in appdata/roaming/minecraft
#1126 [12:43] <Hoxfoximper> it wont work ivanpbf
#1127 [12:43] <ivanpbf> Chris it is time to upgrade
#1128 [12:44] <Hoxfoximper> i have tried everything
#1129 [12:44] <Chris> True
#1130 [12:44] <ivanpbf> Hoxfoximper i doubt you have tried everything
#1131 [12:44] <Hoxfoximper> ! i did
#1132 [12:44] <Hoxfoximper> i called them, tweeted them
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#1134 [12:44] <Barbmir> Event happened 7/20 I've tried to go back to 7/19 saves, but there is nothing there I've tried to play since then and get thrown off Best Buy Geek Squad made some changes, not sure what, then they decided I had take the computer in to be looked at
#1135 [12:44] <Hoxfoximper> send me link i try again
#1136 [12:44] * Saamu [webchat@dynamic-adsl-78-15-66-20.clienti.tiscali.it] has joined #minecrafthelp
#1137 [12:45] <Scatte> ye I know it is not you
#1138 [12:45] <ivanpbf> it's not opening for me
#1139 [12:45] <Hoxfoximper> why is there 0 admin's? I cannot login i have tried anything i got username, transaction id, original email from when i bought game in 2011
#1140 [12:45] <Barbmir> I checked, I am not using a resource pack
#1141 [12:45] <Scatte> but it is weird. I already wrote mojang but they say ithey are still at the support request from begin of may so...
#1142 [12:45] <Saamu> Hi i can't remember my security questions and can't even recover them because i don't have access to that email. What can i do?
#1143 [12:45] <ivanpbf> Barbmir uninstall and reinstall, contact whoever made the changes and ask them too
#1144 [12:46] <ivanpbf> Scatte yes they are slow
#1145 [12:46] <Saamu> is there some way i can change my account email?
#1146 [12:46] <Hoxfoximper> saamu send me link where u do it
#1147 [12:46] <ivanpbf> Saamu can you log into that account?
#1148 [12:46] <Scatte> well then i am out first
#1149 [12:46] <Barbmir> They restored the computer to 7/17
#1150 [12:46] <ivanpbf> also yes send that link to hoxfoximper
#1151 [12:46] <Scatte> thx and have a good evening
#1152 [12:46] <ivanpbf> seeya
#1153 [12:46] * Scatte [webchat@port-92-196-88-146.dynamic.qsc.de] has quit. (Quit: webchat.esper.net)
#1154 [12:47] <Hoxfoximper> I cannot login i have tried anything i got username, transaction id, original email from when i bought game in 2011
#1155 [12:47] <Saamu> yes i can login to my account because i remember my password
#1156 [12:47] <ivanpbf> Barbmir hmm maybe you should try reinstalling and also maybe reinstall/update java, your error is most likely due to a memory leak which is usual because minecraft is very demanding, lowering settings might help and maybe tweaking them
#1157 [12:47] <Saamu> but if i want to change my skin i cant because i need to fill the blanks in the security questions
#1158 [12:48] <Saamu> and i dont remember them because i have created them like 6 years ago
#1159 [12:48] <ivanpbf> Saamu if you can log into your account then there should be an option to change the email, try looking that up
#1160 [12:48] <Hoxfoximper> I cannot login i have tried anything i got username, transaction id, original email from when i bought game in 2011
#1161 [12:48] <ivanpbf> with that I am out, hoxfoximper you're spamming and i wish i was a mod to kick you, look harder on the website you have EVERYTHING needed to recover your account, best of luck
#1162 [12:48] <Barbmir> did both removes and installs How do I lower setting?
#1163 [12:49] <ivanpbf> Barbmir through the minecraft launcher
#1164 [12:49] <Hoxfoximper> you cant even send me link
#1165 [12:49] <Saamu> ivanpbf yes but the site doesnt let me access to the options, it ask me the security qustions
#1166 [12:49] <ivanpbf> yes because my connection is really slow
#1167 [12:49] <ivanpbf> Oh i see Saamu thenn
#1168 [12:49] <Saamu> https://account.mojang.com/me/challenge
#1169 [12:49] <Hoxfoximper> haha as if
#1170 [12:49] <Barbmir> K Thanx
#1171 [12:49] <Saamu> i am stuck in this situation
#1172 [12:49] <Hoxfoximper> i cant go to it cus i cant login
#1173 [12:49] * JuppeD [webchat@dsl-trebng21-58c192-20.dhcp.inet.fi] has joined #minecrafthelp
#1174 [12:49] <ivanpbf> Barbmir also try asking the person you play with
#1175 [12:50] <Saamu> i can play the game and all the other things but cant change the skin
#1176 [12:50] <Barbmir> K
#1177 [12:50] <Saamu> ivanpbf
#1178 [12:50] <JuppeD> Hey, i forgot my username :o last time played was years ago so
#1179 [12:50] <ivanpbf> Saamu try the forums and try this https://help.mojang.com/customer/portal/articles/2598286-resetting-security-questions
#1180 [12:50] <ivanpbf> Saamu try the forums and try this https://help.mojang.com/customer/portal/articles/2598286-resetting-security-questions
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#1182 [12:50] <ivanpbf> JuppeD upgrade your brain
#1183 [12:50] <ivanpbf> try resetting the password JuppeD through the minecraft website, do you have the email?
#1184 [12:50] <Saamu> ivanpbf okay now i try
#1185 [12:51] <JuppeD> You are funny guy :o
#1186 [12:51] <ivanpbf> thank, i do it for free
#1187 [12:51] <ivanpbf> mods are asleep so i'm trying to help as much as i can
#1188 [12:51] * Dan [webchat@cpe-74-79-48-90.twcny.res.rr.com] has joined #minecrafthelp
#1189 [12:51] <ivanpbf> JuppeD do you have the email to your account?
#1190 [12:51] <Hoxfoximper> I cannot login i have tried anything i got username, transaction id, original email from when i bought game in 2011
#1191 [12:51] <Dan> can't remember password
#1192 [12:51] <ivanpbf> Dan reset it
#1193 [12:51] <Dan> don't have access to email
#1194 [12:52] <JuppeD> Ye i do, and it says i need to contact support and also it told me to come here
#1195 [12:52] <ivanpbf> Dan i'm in your same situation then, it seems we're out of luck with that
#1196 [12:52] <Saamu> ivanpbf i can't recover my questions because to do that i should have access to my old email
#1197 [12:52] <ivanpbf> guys i don't know how to fix the old email issue, i'm in the same boat as you, sorry
#1198 [12:53] <Saamu> mmm fuck
#1199 [12:53] <Absol> Saamu: Please keep it civil
#1200 [12:53] <Saamu> we are all in the same boat lol
#1201 [12:54] <JuppeD> Helloo, help me, i have oldest account so im most important person now, right?=
#1202 [12:54] <ivanpbf> LOL JuppeD my account is from 2010
#1203 [12:55] <Hoxfoximper> my is 2011
#1204 [12:55] <ivanpbf> but yeah we'd have to wait on actual admins
#1205 [12:55] <Hoxfoximper> I cannot login i have tried anything i got username, transaction id, original email from when i bought game in 2011
#1206 [12:55] <JuppeD> My account is from closed alpha xD
#1207 [12:55] <Saamu> admins can help us?
#1208 [12:55] <Saamu> i mean they have like access to some minecraft database or something like this?
#1209 [12:55] <ivanpbf> they're not responding rn but they should
#1210 [12:55] <Hoxfoximper> Saamu tell me when you find anyway to get in contact
#1211 [12:56] <Saamu> Hoxfoximper what do you mean?
#1212 [12:56] <Saamu> in contact to mojang?
#1213 [12:56] <Hoxfoximper> Saamu if you send email to contact you get answer in 3 months
#1214 [12:56] <Saamu> yes i know
#1215 [12:56] <Saamu> i have sent an email today
#1216 [12:57] * TheMadMan_PVP [webchat@177-106-013-214.xd-dynamic.algarnetsuper.com.br] has joined #minecrafthelp
#1217 [12:57] <TheMadMan_PVP> http://prntscr.com/ojj7vc HELPE MEEEEEE
#1218 [12:57] * Jayden [webchat@24-179-208-63.dhcp.roch.mn.charter.com] has joined #minecrafthelp
#1219 [12:57] <Hoxfoximper> i used money on a product i cannot get into. i got every information in the world they need to retrieve but 0 people to help
#1220 [12:57] <Saamu> Mojang should hire more people to help us
#1221 [12:58] <Saamu> i mean microsoft owns mojang
#1222 [12:58] <Saamu> and they can afford this
#1223 [12:58] <JuppeD> Are you working now?
#1224 [12:58] <Hoxfoximper> maybe faster to contact microsoft?
#1225 [12:58] <Saamu> i dont think microsoft assistance is gonna help us with minecraft
#1226 [12:58] <Jayden> the only info i know is the username and my transaction id
#1227 [12:58] <Mauro> they never connect
#1228 [12:58] <Mauro> they are a bunch of fucks
#1229 [12:58] <Absol> Mauro: Please keep it civil
#1230 [12:58] <Saamu> they'll surely tell us to email mojang
#1231 [12:58] <JuppeD> Why should they work and help us while you dont`?
#1232 [12:59] <Mauro> they dont help at all
#1233 [12:59] <Mauro> srly
#1234 [12:59] <Hoxfoximper> i try to call microsoft
#1235 [12:59] <JuppeD> and what is your problem?
#1236 [12:59] <Jayden> who is a volunteer
#1237 [12:59] <Saamu> JuppeD what are you talking about
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#1242 [13:01] <Hoxfoximper> I cannot login i have tried anything i got username, transaction id, original email from when i bought game in 2011
#1243 [13:02] <Saamu> Hoxfoximper you cant' access to the old mail right?
#1244 [13:02] * rudibas [webchat@pc-89-157-46-190.cm.vtr.net] has joined #minecrafthelp
#1245 [13:02] <Hoxfoximper> i got my old mail
#1246 [13:02] <Hoxfoximper> but someone changed the email
#1247 [13:02] <JuppeD> wuhuu
#1248 [13:02] <JuppeD> i made it
#1249 [13:02] <Saamu> what?
#1250 [13:03] <JuppeD> Fixed my problem
#1251 [13:03] <ivanpbf> how
#1252 [13:03] <rudibas> deactivate my account by chance thought it would solve something, I need to activate it, please help
#1253 [13:03] <JuppeD> Sent email to them
#1254 [13:03] <ivanpbf> where or how
#1255 [13:03] <Hoxfoximper> I cannot login i have tried anything i got username, transaction id, original email from when i bought game in 2011
#1256 [13:04] <JuppeD> at support site
#1257 [13:04] <ivanpbf> can you link it please?
#1258 [13:04] <ivanpbf> it is what Hoxfoximper needs
#1259 [13:04] <JuppeD> help2@mojang.com
#1260 [13:04] <Hoxfoximper> when did u do that
#1261 [13:04] <ivanpbf> and as you can see he is just spamming
#1262 [13:04] * riley_cx [webchat@c-76-21-114-54.hsd1.ca.comcast.net] has joined #minecrafthelp
#1263 [13:04] <ivanpbf> nono, the support site
#1264 [13:04] <TheMadMan_PVP> http://prntscr.com/ojj7vc I need some help ;-; The game is locking, I already installed the Last upload of java 8 and it stiill not working. Fps in minecraft goes to 0 and I have to close the game. It happens in all instalations
#1265 [13:04] <JuppeD> sent email like 20min ago
#1266 [13:04] <JuppeD> got answer
#1267 [13:05] * Venom [webchat@cpc76126-clif11-2-0-cust829.12-4.cable.virginm.net] has joined #minecrafthelp
#1268 [13:05] <ivanpbf> ok you got an answer but did it fix your issue?
#1269 [13:05] <JuppeD> TheMadMan_PVP Go to your .minecraft folder by typing %appdata% in the search bar. Delete options.txt. Since your video card does not support opengl you might have accidentally turned it on in the video settings.
#1270 [13:05] <JuppeD> ye it fix it
#1271 [13:06] <rudibas> #minecrafthelp
#1272 [13:06] <rudibas> deactivate my account by chance thought it would solve something, I need to activate it, please help
#1273 [13:07] <riley_cx> i just got a new Macbook pro and i downloaded minecraft however every time I hit play from the launcher i get an error message that says "an unexpected issue occured and the game ahs crashed. We're sorry for the inconvenience". thanks!
#1274 [13:07] <Saamu> JuppeD are you an admin?
#1275 [13:07] <JuppeD> No, im not
#1276 [13:07] <Saamu> oh ok
#1277 [13:07] <Hoxfoximper> I cannot login i have tried anything i got username, transaction id, original email from when i bought game in 2011
#1278 [13:08] * eithen [webchat@77.139.165.148] has joined #minecrafthelp
#1279 [13:08] <Saamu> btw i think that this email help2@mojang.com is the same to which are emails are sent from the site
#1280 [13:08] <Saamu> our emails*
#1281 [13:08] <eithen> hey , someone can help me
#1282 [13:08] <eithen> ?
#1283 [13:09] <Hoxfoximper> I cannot login i have tried anything i got username, transaction id, original email from when i bought game in 2011
#1284 [13:09] * Pro98Game [webchat@host70-128-dynamic.250-95-r.retail.telecomitalia.it] has joined #minecrafthelp
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#1286 [13:09] <Venom> Hi all, my son wants to get back into minecraft again. He had spent quite some time building although vary young at the time. I don't have any idea of his username apart from 'Venom ...' I don't have access to the e-mail address that we had used but do have my transaction ID from a paypal purchase in 2013. I have enquired with the help desk but wou
#1287 [13:09] <Venom> ld like to know if i can do anything to speed it up? Any ideas guys?
#1288 [13:10] * Pro98Game [webchat@host70-128-dynamic.250-95-r.retail.telecomitalia.it] has quit. (Client Quit)
#1289 [13:10] <Hoxfoximper> Venom 0 help here trust me i wasted 2 hours now
#1290 [13:10] <Saamu> Venom did you already send an email to the mojang?
#1291 [13:11] <Hoxfoximper> go watch PewDiePie play minecraft instead
#1292 [13:11] <Venom> I did, a couple of days ago?
#1293 [13:12] <Venom> Maybe a week now?
#1294 [13:12] <Saamu> Venom they take like 3 months to reply
#1295 [13:12] <ivanpbf> Venom operators aren't responding right now so it might take some time until you get help here, most of us are waiting since we also have the same issue
#1296 [13:13] <Venom> Arhhh! We could buy a new game but we'd love to see his early creations!
#1297 [13:13] <Hoxfoximper> I cannot login i have tried anything i got username, transaction id, original email from when i bought game in 2011
#1298 [13:15] <ivanpbf> Venom my suggestion would be be patient until one of the operators respond
#1299 [13:15] <ivanpbf> they have to go through 1000 messages of Hoxfoximper spamming his problem
#1300 [13:16] <Hoxfoximper> dude prob yea
#1301 [13:16] <Hoxfoximper> is it my problem they haven't made a way to get your account back?
#1302 [13:16] <Hoxfoximper> why not make something with original email, username and transaction id
#1303 [13:17] <Hoxfoximper> 1million emails gone easy
#1304 [13:17] <ivanpbf> it's not your problem to fix but spamming the chat won't help
#1305 [13:17] <ivanpbf> they are aware of the issue and most of us have the same proble, settle down and be patient
#1306 [13:17] <Venom> Ha ha, cheers. I'll keep checking back!
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#1309 [13:23] <Kpop> It has been 24 hours and i still keep geting the login failed error. its not my info because i changed the password a few times trying aready
#1310 [13:24] <Hoxfoximper> I cannot login i have tried anything i got username, transaction id, original email from when i bought game in 2011
#1311 [13:24] <Kpop> same issue for me
#1312 [13:24] <Kpop> i can login to mojang.com but not the launcher
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#1317 [13:28] <Hoxfoximper> I cannot login i have tried anything i got username, transaction id, original email from when i bought game in 2011
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#1320 [13:34] <john_> i have my transaction id now but i didnt in a previous email to mojang support and i sent another email to them but i havent gotten a confirmation email back from them
#1321 [13:34] <Izzi_Cohen> Hi, I am having issues with redeeming a Minecraft code, I had a code in which I redeemed, only for it to be stuck on a placing order page, and when I left the page, it said that the code had been redeemed, can you help me solve this?
#1322 [13:34] <riley_cx> is anyone else getting the "an unexpected issue occurred and the game has crashed. We're sorry for the inconvenience". thanks!
#1323 [13:35] <Hoxfoximper> I cannot login i have tried anything i got username, transaction id, original email from when i bought game in 2011
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#1326 [13:37] <Hoxfoximper> I cannot login i have tried anything i got username, transaction id, original email from when i bought game in 2011
#1327 [13:38] <ivanpbf> stop
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#1330 [13:41] <Hoxfoximper> I cannot login i have tried anything i got username, transaction id, original email from when i bought game in 2011
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#1332 [13:42] <Hoxfoximper> i program a bot soon to keep spamming for me
#1333 [13:43] * Kpop [webchat@ip70-160-220-143.hr.hr.cox.net] has joined #minecrafthelp
#1334 [13:43] <Kpop> anyone else cant login to minecraft?
#1335 [13:44] <Hoxfoximper> I cannot login i have tried anything i got username, transaction id, original email from when i bought game in 2011
#1336 [13:46] <Hoxfoximper> I cannot login i have tried anything i got username, transaction id, original email from when i bought game in 2011
#1337 [13:47] * dinodude98 [webchat@173-171-194-196.res.bhn.net] has joined #minecrafthelp
#1338 [13:47] <OmegaWolf_28> Hello, on Sunday I bought Minecraft.
#1339 [13:47] <OmegaWolf_28> When I logged in to the launcher it said that my password or username was incorrect, I changed the password and followed the steps that appear in the Help window, but it doesn't work.
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#1341 [13:49] <Hoxfoximper> I cannot login i have tried anything i got username, transaction id, original email from when i bought game in 2011
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#1347 [13:54] <Hoxfoximper> I cannot login i have tried anything i got username, transaction id, original email from when i bought game in 2011
#1348 [13:56] <Hoxfoximper> I cannot login i have tried anything i got username, transaction id, original email from when i bought game in 2011
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#1352 [13:58] <OmegaWolf_28> Hello, on Sunday I bought Minecraft.
#1353 [13:58] <OmegaWolf_28> When I logged in to the launcher it said that my username or password was incorrect, I changed the password and followed the steps in the Minecraft.net Help window, but it still doesn't work. What can I do?
#1354 [13:58] <Ben_> I lost my password and Mojang data, but I do not receive an email
#1355 [13:58] <kie> every time i load a new game it crashes almost instantly
#1356 [14:00] * Marc [webchat@188.29.164.168.threembb.co.uk] has joined #minecrafthelp
#1357 [14:01] <Marc> i am unable to log in is there any recommended actions you think i should do
#1358 [14:03] <Hoxfoximper> I cannot login i have tried anything i got username, transaction id, original email from when i bought game in 2011
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#1361 [14:05] <Hoxfoximper> I cannot login i have tried anything i got username, transaction id, original email from when i bought game in 2011
#1362 [14:07] * Ethan [webchat@CPEac202ed3fa43-CMac202ed3fa40.cpe.net.cable.rogers.com] has joined #minecrafthelp
#1363 [14:07] <Ethan> I do not remember my minecraft email adress
#1364 [14:07] <Ethan> can you please help me
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#1366 [14:07] <Hoxfoximper> PLEASE HELP I cannot login and i have tried everything i got username, transaction id, original email from when i bought game in 2011
#1367 [14:07] <Ethan> i also do not remember my password
#1368 [14:07] <Hoxfoximper> ethan go look in history or something
#1369 [14:08] <Ethan> history where
#1370 [14:08] * Curi [webchat@CPE688f2e0d8f63-CM688f2e0d8f60.cpe.net.cable.rogers.com] has joined #minecrafthelp
#1371 [14:08] <Hoxfoximper> chrome
#1372 [14:08] <Hoxfoximper> chrome
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#1374 [14:09] <Greymagic27> Hoxfoximper, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Follow the steps which Mightyena will send below:
#1375 [14:09] <Greymagic27> ??> Hoxfoximper tools/hjt
#1376 [14:09] <Mightyena> Hoxfoximper: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1377 [14:09] <Mightyena> Hoxfoximper: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1378 [14:09] <Hoxfoximper> you are funny guy
#1379 [14:09] <Hoxfoximper> PLEASE HELP I cannot login and i have tried everything i got username, transaction id, original email from when i bought game in 2011
#1380 [14:09] <Ethan> I cannot remember my remember minecraft email or password please help me my username for minecraft is AssassinCreedX
#1381 [14:09] <Greymagic27> ??> Ethan account/send-email
#1382 [14:09] <Mightyena> Ethan: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1383 [14:09] <Mightyena> Ethan: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1384 [14:09] <Ethan> I HAVENT PLAYED FOR A MONTH
#1385 [14:10] <Greymagic27> Ethan, Give them as much information as you can
#1386 [14:10] <Greymagic27> Hoxfoximper, Please follow the steps given to you
#1387 [14:10] <Hoxfoximper> PLEASE HELP I cannot login and i have tried everything i got username, transaction id, original email from when i bought game in 2011
#1388 [14:10] <Greymagic27> ??> Hoxfoximper tools/hjt
#1389 [14:10] <Mightyena> Hoxfoximper: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1390 [14:10] <Mightyena> Hoxfoximper: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1391 [14:10] * Ethan [webchat@CPEac202ed3fa43-CMac202ed3fa40.cpe.net.cable.rogers.com] has quit. (Client Quit)
#1392 [14:10] <Greymagic27> Hoxfoximper, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information.
#1393 [14:10] <Hoxfoximper> you think i am dumb?
#1394 [14:10] <Greymagic27> Hoxfoximper, Not at all which Is why I'm attempting to help you
#1395 [14:10] <Hoxfoximper> with keylogger? or something worse?
#1396 [14:11] <Hoxfoximper> if you were from minecraft (mojang) = microsoft you would fix it send me email
#1397 [14:11] <Hoxfoximper> PLEASE HELP I cannot login and i have tried everything i got username, transaction id, original email from when i bought game in 2011
#1398 [14:11] <Greymagic27> Hoxfoximper, It's not a keylogger. It's a program which will create a list of running programs on your PC so I can see if any are blocking you from logging in
#1399 [14:11] <Greymagic27> Hoxfoximper, None of us here are from mojang. We're all volunteers
#1400 [14:12] <Hoxfoximper> dude what a fun joke
#1401 [14:12] <Hoxfoximper> PLEASE HELP I cannot login and i have tried everything i got username, transaction id, original email from when i bought game in 2011
#1402 [14:12] <Greymagic27> Hoxfoximper, If you don't like the sound of that tool we have an aleternate one:
#1403 [14:12] <Greymagic27> ??> Hoxfoximper tools/otl
#1404 [14:12] <Mightyena> Hoxfoximper: OldTimer's List-It is a replacement for HijackThis when more through diagnosis of the computer is needed. Run a scan (not a Quick Scan), wait for it to finish (may take 15 minutes or so), then a notepad window will pop up. Copy everything inside, and paste it on https://paste.ubuntu.com.
#1405 [14:12] <Mightyena> Hoxfoximper: Download OTL here: https://oldtimer.geekstogo.com/OTL.exe
#1406 [14:12] <Greymagic27> mattym,
#1407 [14:12] <Hoxfoximper> PLEASE HELP I cannot login and i have tried everything i got username, transaction id, original email from when i bought game in 2011
#1408 [14:12] <Greymagic27> ??> Hoxfoximper scold/listen
#1409 [14:12] <Mightyena> Hoxfoximper: If you aren't going to listen to the advice from the volunteers here, don't ask for it in the first place.
#1410 [14:13] * blutoof [webchat@216.68.227.89] has joined #minecrafthelp
#1411 [14:14] <blutoof> I bought minecraft over 7 years ago with an email address I no longer have access to. I have my transaction ID, but do not recall the login password, and cannot get a password reset email. What are my steps?
#1412 [14:14] <Greymagic27> blutoof, Hey. Have you emailed mojang support?
#1413 [14:15] <blutoof> I did, the autoreply sent me this link, so I wanted to see if I could streamline the process. If not, how long does the fix typically take from emailing support?
#1414 [14:15] <Greymagic27> blutoof, This channel is for technical issues. A response right now can take up to 2 months due to their absurd backlog
#1415 [14:15] <Hoxfoximper> PLEASE HELP I cannot login and i have tried everything i got username, transaction id, original email from when i bought game in 2011
#1416 [14:16] <blutoof> Hrm, so it might take as long as two months to get access back to my account?
#1417 [14:16] <Greymagic27> Hoxfoximper, Are you going to follow the steps I give you?
#1418 [14:16] <Greymagic27> blutoof, I'm afraid so
#1419 [14:17] <blutoof> welp. Neat. Thanks, Greymagic.
#1420 [14:17] <blutoof> I appreciate the expectation setting.
#1421 [14:17] <Greymagic27> blutoof, No problem :)
#1422 [14:19] * riley_cx [webchat@c-76-21-114-54.hsd1.ca.comcast.net] has joined #minecrafthelp
#1423 [14:19] * zurkz [webchat@71-81-116-59.dhcp.spbg.sc.charter.com] has joined #minecrafthelp
#1424 [14:19] <zurkz> hello?
#1425 [14:20] <riley_cx> i just got a new Macbook pro and i downloaded minecraft however every time I hit play from the launcher i get an error message that says "an unexpected issue occurred and the game has crashed. We're sorry for the inconvenience". thanks!
#1426 [14:20] <Greymagic27> zurkz, Hey. How can we help?
#1427 [14:20] <Greymagic27> ??> riley_cx launcher/log
#1428 [14:20] <Mightyena> riley_cx: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#1429 [14:20] * Kpop [webchat@ip70-160-220-143.hr.hr.cox.net] has quit. (Quit: webchat.esper.net)
#1430 [14:20] <zurkz> My minecraft realm won't let me enter it or switch worlds and just says "world stuck in pending update" and its been like that for an hour now
#1431 [14:21] <Greymagic27> zurkz, This may be related: https://bugs.mojang.com/browse/REALMS-1811
#1432 [14:21] <zurkz> yes thats exactly it
#1433 [14:22] <zurkz> what do i do
#1434 [14:22] <Greymagic27> zurkz, That bug is currently unresolved meaning that there is no fix currently. Keep checking back incase they find a temporary or permanent fix
#1435 [14:22] <riley_cx> sweet Greymagic27 thank you its loading my log right now
#1436 [14:23] * neeedssshelp [webchat@host-92-8-186-78.as43234.net] has joined #minecrafthelp
#1437 [14:23] <neeedssshelp> hey ive not played in awhile and cant remember what email i used to reg can i found out?
#1438 [14:23] <zurkz> so i just paid 10 bucks for a month of not being able to play?
#1439 [14:23] <zurkz> youre telling me to get a refund then right
#1440 [14:23] <Greymagic27> ??> neeedssshelp account/forgot-email
#1441 [14:23] <Mightyena> neeedssshelp: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#1442 [14:24] <Greymagic27> zurkz, Yes. You can contact mojang and they should be able to give you a refund for all the lost time
#1443 [14:24] <Greymagic27> Do you need their contact information?
#1444 [14:24] <zurkz> it would help please
#1445 [14:24] <Greymagic27> ??> zurkz account/send-email
#1446 [14:24] <Mightyena> zurkz: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1447 [14:24] <Mightyena> zurkz: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1448 [14:24] <zurkz> Thank you
#1449 [14:24] <neeedssshelp> thank you
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#1451 [14:25] <riley_cx> how long does it take for a log output to take?
#1452 [14:26] <Greymagic27> riley_cx, It shouldn't take long. If no output is produced, follow these steps:
#1453 [14:26] <Greymagic27> ??> riley_cx launcher/log-txt
#1454 [14:26] <Mightyena> riley_cx: We need to see your full launcher log, which is created in the game directory.
#1455 [14:26] <Mightyena> riley_cx: First open your .minecraft folder (If you don't know how to get there, ask), then try to launch the game. Then in the .minecraft folder open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1456 [14:27] <riley_cx> how do i get to my minecraft folder?
#1457 [14:27] <riley_cx> through finder?
#1458 [14:27] <Greymagic27> ??> riley_cx mac/.minecraft
#1459 [14:27] <Mightyena> riley_cx: To get at Minecraft's locally stored files on a Mac, in the Finder, from the Go menu, select 'Go to Folder', and type in: ~/Library/Application Support/minecraft, and click Go.
#1460 [14:30] <Greymagic27> Hoxfoximper, Are you ready to follow the steps given to you?
#1461 [14:30] <riley_cx> when i do those steps it takes me to this page https://minecraft.gamepedia.com/The_Nether
#1462 [14:31] * Heather [webchat@c-73-154-32-119.hsd1.pa.comcast.net] has joined #minecrafthelp
#1463 [14:31] <Greymagic27> riley_cx, That's strange. Are you typing ~/Library/Application Support/minecraft ?
#1464 [14:32] <Heather> I'm having trouble logging into my son's account. It's been a while and we have a new computer so it's asking him for his security questions and they're incorrect. I try to send an email to reset them but his yahoo email isn't showing any emails from mojang/minecraft. What can I do to get in?
#1465 [14:32] <Greymagic27> Heather, Hey. Have you emailed mojang support?
#1466 [14:32] <Heather> Yes. but I noticed the email i got back said they are currently working on issues received May 24 so I don't have high hopes that I'll hear back anytime soon
#1467 [14:33] <riley_cx> I got it Greymagic27. did you guys want to see the launcher log?
#1468 [14:33] <Greymagic27> riley_cx, Yes please. Copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1469 [14:33] <Greymagic27> Heather, I'm afraid that's correct. They're currently operating on a 2 month backlog
#1470 [14:34] <Heather> Ugh. So even though I know the name and password I'm locked out of the account? And there's nothing they can do for months?
#1471 [14:34] <Greymagic27> Heather, Sadly not
#1472 [14:36] <Heather> That's disappointing
#1473 [14:36] <riley_cx> https://paste.ubuntu.com/p/mgmrdScXV3/
#1474 [14:36] <riley_cx> idk if i did that right
#1475 [14:37] <riley_cx> the page i copied it from was named "launcher_log.txt"
#1476 [14:37] <Greymagic27> ??> riley_cx mac/rienst/manual
#1477 [14:37] <Greymagic27> ??> riley_cx mac/reinst/manual
#1478 [14:37] <Mightyena> riley_cx: First, open up the Terminal app found in Applications > Utilities > Terminal. Enter the following command into the terminal: open ~/Library/Application\ Support/minecraft
#1479 [14:37] <Mightyena> riley_cx: That should open a Finder window showing your Minecraft folder, delete everything except the saves folder. Then restart the game by launching the app in the Applications folder.
#1480 [14:43] * riley_cx [webchat@c-76-21-114-54.hsd1.ca.comcast.net] has quit. (Quit: webchat.esper.net)
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#1482 [14:45] * Kpop [webchat@ip70-160-220-143.hr.hr.cox.net] has joined #minecrafthelp
#1483 [14:46] <Kpop> my friend can login to my account on there laptop but it does not work on mine
#1484 [14:46] <Greymagic27> Kpop, On your PC please run this tool.
#1485 [14:46] <Greymagic27> Kpop, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Follow the steps which Mightyena will send below:
#1486 [14:46] <Greymagic27> ??> Kpop tools/hjt
#1487 [14:46] <Mightyena> Kpop: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1488 [14:46] <Mightyena> Kpop: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1489 [14:47] * danni [webchat@5e0147cc.bb.sky.com] has joined #minecrafthelp
#1490 [14:48] <danni> Minecraft freezes at the launch screen with the white background and red mojang text. It says 'not responding' and that is it, no errors.
#1491 [14:49] <Greymagic27> ??> danni av/adwcleaner
#1492 [14:49] <Mightyena> danni: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#1493 [14:49] <Mightyena> danni: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1494 [14:49] * OmegaWolf_28 [webchat@din-63-94-231-77.ipcom.comunitel.net] has joined #minecrafthelp
#1495 [14:49] <OmegaWolf_28> Hello, on Sunday I bought Minecraft.
#1496 [14:49] <OmegaWolf_28> When I logged in to the launcher it said that my username or password was incorrect, I changed the password and followed the steps in the Minecraft.net Help window, but it still doesn't work. What can I do?
#1497 [14:49] <Greymagic27> OmegaWolf_28, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Follow the steps which Mightyena will send below:
#1498 [14:49] <Greymagic27> ??> OmegaWolf_28 tools/hjt
#1499 [14:49] <Mightyena> OmegaWolf_28: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1500 [14:49] <Mightyena> OmegaWolf_28: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1501 [14:50] <Kpop> https://paste.ubuntu.com/p/JKrbSXJhtt/
#1502 [14:50] <Greymagic27> ??> Kpop win/hosts/edit
#1503 [14:50] <Mightyena> Kpop: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#1504 [14:50] <Mightyena> Kpop: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#1505 [14:50] <Greymagic27> Kpop, Remove any entry containing the word mojang - Save the file by pressing CTRL+S then change your minecraft password
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#1507 [14:51] * vivian [webchat@okvlon0102w-lp130-02-184-147-152-207.dsl.bell.ca] has joined #minecrafthelp
#1508 [14:51] <danni> what do i do after doing clean and repair and restarting on malwarebytes?
#1509 [14:51] <vivian> hello
#1510 [14:51] <Greymagic27> danni, After that try launching minecraft
#1511 [14:51] <Greymagic27> vivian, Hey. How can we help?
#1512 [14:51] * Lord_of_Life_ [~Lord@46.217.167.168] has joined #minecrafthelp
#1513 [14:53] <vivian> so i had a minecraft acc and uninstalled it a few months ago and now i logged in and it said i had to buy minecraft?
#1514 [14:53] <Greymagic27> vivian, Does it say you own the game here? https://account.mojang.com/login
#1515 [14:53] * Lord_of_Life [~Lord@46.217.196.10] has quit. (Ping timeout: 189 seconds)
#1516 [14:54] * IceKiller1 [webchat@181.89-20-235.enivest.net] has joined #minecrafthelp
#1517 [14:54] <IceKiller1> hey
#1518 [14:54] <vivian> no it doesnt\
#1519 [14:54] <vivian> i dont own the game\
#1520 [14:54] <IceKiller1> can someone halp me
#1521 [14:54] <Greymagic27> ??> vivian account/send-email
#1522 [14:54] <Mightyena> vivian: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1523 [14:54] <Mightyena> vivian: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1524 [14:54] <Kpop> it still doesnt work
#1525 [14:54] <Greymagic27> IceKiller1, Sure. What's the issue?
#1526 [14:54] <Greymagic27> Kpop, Send a new hijackthis log
#1527 [14:55] <IceKiller1> i cant reset my password
#1528 [14:55] <Greymagic27> IceKiller1, Why not?
#1529 [14:56] <Kpop> https://paste.ubuntu.com/p/Bbhq9WPvHZ/
#1530 [14:56] <vivian> MightyenA I DONT have trqansacrtipn id
#1531 [14:56] <Greymagic27> vivian, Give them as much information as you can
#1532 [14:56] <vivian> ok
#1533 [14:56] <IceKiller1> because I don't get a email
#1534 [14:56] <Greymagic27> Kpop, Remove avast secureline and follow these steps:
#1535 [14:56] <Greymagic27> ??> Kpop av/mcafee/uninstall
#1536 [14:56] <Mightyena> Kpop: To completely uninstall McAfee products, download and run the MCPR Tool found under Step 2 here: https://service.mcafee.com/FAQDocument.aspx?id=TS101331
#1537 [14:56] <Greymagic27> ??> IceKiller1 account/send-email
#1538 [14:56] <Mightyena> IceKiller1: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1539 [14:56] <Mightyena> IceKiller1: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1540 [14:56] * vivian [webchat@okvlon0102w-lp130-02-184-147-152-207.dsl.bell.ca] has quit. (Quit: webchat.esper.net)
#1541 [14:58] * Dec [webchat@cpe-24-74-131-106.carolina.res.rr.com] has joined #minecrafthelp
#1542 [14:59] <Greymagic27> OmegaWolf_28, Follow these steps in the order they are written
#1543 [14:59] <Greymagic27> ??> OmegaWolf_28 win/hosts/edit
#1544 [14:59] <Mightyena> OmegaWolf_28: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#1545 [14:59] <Mightyena> OmegaWolf_28: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#1546 [14:59] <Greymagic27> OmegaWolf_28, Remove any entry containing the word mojang - Save the file by pressing CTRL+S then change your minecraft password
#1547 [14:59] <Greymagic27> ??> OmegaWolf_28 av/adwcleaner
#1548 [14:59] * Absol kicked Greymagic27 from #minecrafthelp (Reason: reymagic27 :Stop spamming)
#1549 [14:59] <Mightyena> OmegaWolf_28: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#1550 [14:59] <Mightyena> OmegaWolf_28: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1551 [14:59] <IceKiller1> what should i put in here Transaction ID
#1552 [14:59] * Greymagic27 [~greymagic@irc.urielsalis.me] has joined #minecrafthelp
#1553 [15:00] <Dec> Hey! Every time I try to run Minecraft, the game crashes at the Mojang loading screen or shortly after the main menu appears. The crash report seems to be unavailable as when I click "view crash report" the button is unresponsive. Currently I am using Minecraft version 1.14.3
#1554 [15:00] <Greymagic27> IceKiller1, If you don't have the ID and can't find it, put Unknown
#1555 [15:00] <Greymagic27> ??> Dec av/adwcleaner
#1556 [15:00] <Mightyena> Dec: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#1557 [15:00] <Mightyena> Dec: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1558 [15:00] <Greymagic27> I'm afraid I have to log off now. Hopefully another volunteer will be free to help :)
#1559 [15:00] * Funkinn [webchat@138.68.5.216] has joined #minecrafthelp
#1560 [15:01] <IceKiller1> Subject what i put her
#1561 [15:01] <Funkinn> I can't login to the Minecraft website. My credentials are correct but when I press login it does nothing
#1562 [15:02] * OmegaWolf_28 [webchat@din-63-94-231-77.ipcom.comunitel.net] has quit. (Quit: webchat.esper.net)
#1563 [15:03] <IceKiller1> same here
#1564 [15:03] <Hoxfoximper> PLEASE HELP I cannot login and i have tried everything i got username, transaction id, original email from when i bought game in 2011
#1565 [15:03] <Hoxfoximper> Goodnight all and Mojang see you tomorrow trying again to retrieve my account
#1566 [15:04] * Hoxfoximper [webchat@085081033152.dynamic.telenor.dk] has quit. (Quit: webchat.esper.net)
#1567 [15:07] * Funkinn [webchat@138.68.5.216] has joined #minecrafthelp
#1568 [15:07] <Funkinn> Cant login to Minecraft.net
#1569 [15:07] * OmegaWolf_28 [webchat@din-63-94-231-77.ipcom.comunitel.net] has joined #minecrafthelp
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#1572 [15:08] * OmegaWolf_28 [webchat@din-63-94-231-77.ipcom.comunitel.net] has joined #minecrafthelp
#1573 [15:09] <OmegaWolf_28> ok, I done what you said greymagic27
#1574 [15:09] * Toby [webchat@5adc6fba.bb.sky.com] has joined #minecrafthelp
#1575 [15:09] <Toby> hello ?
#1576 [15:10] * Toby [webchat@5adc6fba.bb.sky.com] has quit. (Client Quit)
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#1578 [15:15] * Caneloo [webchat@134-55-245-190.fibertel.com.ar] has joined #minecrafthelp
#1579 [15:15] <Caneloo> hi
#1580 [15:19] * q1ffaay [webchat@bl21-88-245.dsl.telepac.pt] has joined #minecrafthelp
#1581 [15:20] <q1ffaay> hey
#1582 [15:21] <Dec> I have run ADWCleaner but it seems to be stuck
#1583 [15:28] * q1ffaay [webchat@bl21-88-245.dsl.telepac.pt] has quit. (Quit: webchat.esper.net)
#1584 [15:30] * braddevans [webchat@79-76-206-228.dynamic.dsl.as9105.com] has joined #minecrafthelp
#1585 [15:30] <braddevans> oof
#1586 [15:31] <braddevans> i realy think the auth server is having issues
#1587 [15:33] * Kpop [webchat@ip70-160-220-143.hr.hr.cox.net] has joined #minecrafthelp
#1588 [15:33] <Kpop> did the prevus steps given
#1589 [15:33] <Kpop> do i change my mc password again?
#1590 [15:40] * Jetr0 [webchat@81-197-14-49.elisa-laajakaista.fi] has joined #minecrafthelp
#1591 [15:43] <Jetr0> Hi, i have reset my password, and i have tried to log in after few hours, but it still doesnt let me log in
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#1595 [15:47] * Kpop [webchat@ip70-160-220-143.hr.hr.cox.net] has joined #minecrafthelp
#1596 [15:47] <Kpop> new issue
#1597 [15:47] * TituSec [webchat@128-092-162-002.biz.spectrum.com] has joined #minecrafthelp
#1598 [15:48] <Kpop> https://paste.gg/p/anonymous/c4f75640a8be452395674be37c35a43a
#1599 [15:48] <TituSec> Hello. Are you able to assist me with rolling back my account to an old email?
#1600 [15:48] * IceKiller1 [webchat@181.89-20-235.enivest.net] has quit. (Quit: webchat.esper.net)
#1601 [15:48] <TituSec> wait nevermind
#1602 [15:48] <TituSec> i read the sticky, sorry
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#1607 [15:57] <Eric> My issue is that I am not receiving the security question reset email for my mojang account. However, I see the message about the backlogs. Is there any idea of when I will be able to get the email?
#1608 [15:59] <snorri> Hello, my realms server is frozen with the error message "World stuck in PENDING_SLOT_OPTIONS_UPDATE", any idea how to deal with that?
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#1611 [16:01] * Kpop [webchat@ip70-160-220-143.hr.hr.cox.net] has joined #minecrafthelp
#1612 [16:01] <Kpop> https://paste.gg/p/anonymous/83b6db1a02ac4ecb81d9b85f9ea85496
#1613 [16:01] <Kpop> help
#1614 [16:02] <Kpop> cant launch mc
#1615 [16:07] * Zavi [webchat@5ad5b74a.bb.sky.com] has joined #minecrafthelp
#1616 [16:08] <Zavi> Hi reinstalled minecraft and keeps going back to the homescreen
#1617 [16:08] <Zavi> Pocket edition
#1618 [16:10] <Zavi> #minecrafthelp wont launch after reinstall pocket edition on andro6
#1619 [16:10] * braddevans [webchat@79-76-206-228.dynamic.dsl.as9105.com] has quit. (Quit: webchat.esper.net)
#1620 [16:10] <Zavi> #minecrafthelp android
#1621 [16:11] * Brooke3 [webchat@c-73-165-178-23.hsd1.pa.comcast.net] has joined #minecrafthelp
#1622 [16:12] <Brooke3> Hey! I keep getting an error message : Java(TM) Platform SE Binary has stopped working. It'll play for a few seconds then stops. How can I resolve this?
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#1625 [16:25] * james [webchat@109.255.148.194] has joined #minecrafthelp
#1626 [16:26] <james> I forgot my password of a old Minecraft account and wanna mirgrate it over how can I do this
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#1630 [16:33] * Risker [webchat@c-24-147-193-25.hsd1.ma.comcast.net] has joined #minecrafthelp
#1631 [16:34] <Risker> hello, has anyone ever had trouble starting their minecraft launcher?
#1632 [16:38] * bobocisco [webchat@c-24-91-182-173.hsd1.ma.comcast.net] has joined #minecrafthelp
#1633 [16:38] <bobocisco> I have problems with my drivers and I've updated litterally everything
#1634 [16:41] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has quit. (Quit: Leaving)
#1635 [16:41] <bobocisco> I'm having problems with my drivers to run minecraft and I've try'ed everything
#1636 [16:45] * Justash [webchat@95.146.139.74] has joined #minecrafthelp
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#1638 [16:45] <mattym> ??> bobocisco win/dxdiag
#1639 [16:45] <Mightyena> bobocisco: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1640 [16:46] <Justash> Hey just wondering if I download Minecraft onto a different computer would ihave to pay for it again?
#1641 [16:46] <mattym> Justash, No, you just login.
#1642 [16:46] <Justash> Okay thanks!
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#1644 [16:48] * Thatons [webchat@host-67-44-208-226.hnremote.net] has joined #minecrafthelp
#1645 [16:49] <Thatons> I just downloaded minecraft on my pc and it goes to start up and says its preparing. When it hits finalizing it just crashes every single time. What do i do?
#1646 [16:50] <bobocisco> ya exactly
#1647 [16:51] <Thatons> that really helps
#1648 [16:51] * Maaztek [webchat@68-119-8-91.dhcp.unas.wa.charter.com] has joined #minecrafthelp
#1649 [16:51] <Maaztek> I have an issue with my enchanting table, can anyone help?
#1650 [16:52] * Fishandchips [webchat@71-218-253-148.hlrn.qwest.net] has joined #minecrafthelp
#1651 [16:52] <Fishandchips> does anyone know how to fix Process crashed with exit code -805306369
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#1656 [16:56] * tom [webchat@68-115-72-90.dhcp.eucl.wi.charter.com] has joined #minecrafthelp
#1657 [16:57] <tom> i need some graphics help because these weird lines are on the ground and idk how to get rid of them
#1658 [17:00] <bobocisco> Mightyyena
#1659 [17:00] * KingGnarr [webchat@mta-71-69-230-14.nc.rr.com] has joined #minecrafthelp
#1660 [17:01] <KingGnarr> hello
#1661 [17:02] <tom> hi
#1662 [17:02] <KingGnarr> for somereason i am able to log onto my account from diffrient computers, but when i try from this computer it says invalid username or password. i know my information
#1663 [17:03] * tom [webchat@68-115-72-90.dhcp.eucl.wi.charter.com] has quit. (Quit: webchat.esper.net)
#1664 [17:06] * ZubuKer [webchat@78.190.4.93.static.ttnet.com.tr] has joined #minecrafthelp
#1665 [17:06] <mattym> bobocisco, Did you follow the instructions on the page that was linked?
#1666 [17:07] <ZubuKer> hi
#1667 [17:07] <mattym> KingGnarr, Are you using any Proxy/VPN software on that PC?
#1668 [17:07] <bobocisco> yes what do I do with the info?
#1669 [17:07] <ZubuKer> Hi who can help me?
#1670 [17:07] <mattym> bobocisco, Provide us the link/url the instructions have you create.
#1671 [17:07] <mattym> ZubuKer, Explain your problem.
#1672 [17:07] <bobocisco> https://paste.ubuntu.com/p/qk3NZSGyNn/
#1673 [17:08] <ZubuKer> I have a account I changed my old email to new email but I forget my new email
#1674 [17:08] * Logan [webchat@104-7-167-30.lightspeed.mmphtn.sbcglobal.net] has joined #minecrafthelp
#1675 [17:09] <mattym> bobocisco, Unfortunately that hardware is below the minimum requirements and too old to run the game.
#1676 [17:09] <Logan> Hello for some reason I don't get forgot my password emails from mojang
#1677 [17:09] <mattym> ??> ZubuKer account/forgot-email
#1678 [17:09] <Mightyena> ZubuKer: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#1679 [17:09] <bobocisco> so I can't run it at all?
#1680 [17:09] <mattym> Logan, Are you sure you sent it to the correct email for the account?
#1681 [17:09] <ZubuKer> I did it
#1682 [17:09] <mattym> bobocisco, Not on that PC.
#1683 [17:09] <ZubuKer> but it don't happen any email
#1684 [17:10] <ZubuKer> I only know my nickname and my old email
#1685 [17:10] <mattym> ZubuKer, Are you sure you have checked any email account you may have set it to?
#1686 [17:10] <ZubuKer> yes
#1687 [17:10] <mattym> ??> ZubuKer account/send-email
#1688 [17:10] <Mightyena> ZubuKer: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1689 [17:10] <Mightyena> ZubuKer: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1690 [17:10] <bobocisco> do I just need a new grahics card or a whole new pc
#1691 [17:11] <ZubuKer> I emailed and I want to clicked there
#1692 [17:11] <mattym> bobocisco, You would really need a whole new PC at this point.
#1693 [17:11] <bobocisco> ok thanks for your time
#1694 [17:11] <bobocisco> that sucks
#1695 [17:11] <Logan> +mattym Yes.
#1696 [17:12] <mattym> Logan, Did you check any spam/junk mail folders in your email account?
#1697 [17:12] * bobocisco [webchat@c-24-91-182-173.hsd1.ma.comcast.net] has quit. (Quit: webchat.esper.net)
#1698 [17:12] <Logan> Yes. Ive sent in a request to mojang as well but they are two months behind so I was seeing if there was anything I could do to recover it before then
#1699 [17:12] * ZubuKer [webchat@78.190.4.93.static.ttnet.com.tr] has quit. (Quit: webchat.esper.net)
#1700 [17:13] <KingGnarr> i dont use vpn
#1701 [17:13] <mattym> Logan, You will need to wait on Mojang. Only they will be able to deal with an account issue.
#1702 [17:13] <KingGnarr> nothing like that
#1703 [17:13] <mattym> ??> KingGnarr tools/hjt
#1704 [17:13] <Mightyena> KingGnarr: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1705 [17:13] <Mightyena> KingGnarr: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1706 [17:13] * Logan [webchat@104-7-167-30.lightspeed.mmphtn.sbcglobal.net] has quit. (Client Quit)
#1707 [17:13] <KingGnarr> i use a mac i cant download that
#1708 [17:14] <mattym> ??> KingGnarr mac/hosts
#1709 [17:14] <Mightyena> KingGnarr: You may have a problem with your hosts file, which overrides DNS queries. Please follow the following directions:
#1710 [17:14] <Mightyena> KingGnarr: From the finder toolbar, search for the following item: "/private/etc/hosts". Open that file in the text editor, and copy the contents onto https://paste.ubuntu.com, submit it, and give us the resulting URL.
#1711 [17:15] * wynne [webchat@default-rdns.vocus.co.nz] has joined #minecrafthelp
#1712 [17:16] * Logan [webchat@104-7-167-30.lightspeed.mmphtn.sbcglobal.net] has joined #minecrafthelp
#1713 [17:16] <Logan> How do I accès my account security questions?
#1714 [17:16] <mattym> Logan, What do you mean by access?
#1715 [17:16] <KingGnarr> i have hosts , hosts_ , hosts.equiv which one should i use
#1716 [17:17] <wynne> Will not get past loading screen after pressing play on the launcher, only comes up with message 'not responding'
#1717 [17:17] <mattym> KingGnarr, The instructions should take you directly to the one we need.
#1718 [17:17] <mattym> ??> wynne av/adwcleaner
#1719 [17:17] <Mightyena> wynne: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#1720 [17:17] <Mightyena> wynne: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1721 [17:17] <Logan> I don't know where to go to answer them
#1722 [17:18] <mattym> Logan, It would only ask you to answer them if it needs you to.
#1723 [17:18] <KingGnarr> https://paste.ubuntu.com/p/TdZfR8Z3Ck/
#1724 [17:18] * Perry [webchat@host-92-3-109-212.as43234.net] has joined #minecrafthelp
#1725 [17:19] <mattym> ??> KingGnarr info/mcleaks
#1726 [17:19] <Mightyena> KingGnarr: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#1727 [17:19] <Mightyena> KingGnarr: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#1728 [17:19] <mattym> ??> KingGnarr mac/hosts/edit
#1729 [17:19] <Mightyena> KingGnarr: First, enable the root user and login to it by following this guide https://support.apple.com/en-us/HT204012. Then open the Terminal App in Finder -> Utilities
#1730 [17:19] <Mightyena> KingGnarr: Then in Terminal, type sudo open -a TextEdit /private/etc/hosts and press enter
#1731 [17:19] <Logan> "To change the email on a Mojang account, visit account.mojang.com/me/settings. You can either have instructions sent to your current address, or if you don't have access to that email, you can have it changed by passing a security challenge." I have gone here and have no idea where to go to answer them
#1732 [17:19] * wynne [webchat@default-rdns.vocus.co.nz] has quit. (Client Quit)
#1733 [17:20] <mattym> Logan, Are you able to log into the account?
#1734 [17:20] <Logan> No
#1735 [17:20] <mattym> Logan, Then you are not able to follow those instructions.
#1736 [17:20] * toastandtea [webchat@142.162.239.185] has joined #minecrafthelp
#1737 [17:20] <Logan> Ooooh. I apologize. Thank you
#1738 [17:21] <Perry> Hello, i am having trouble with my minecraft accounts, i have 2 accounts and i know the email and password to one account but not the other even thought i have tried sending a password change to every email i know. i somehow think i was able to create both accounts from one email address or something. if anyone could help that would be great. thank
#1739 [17:21] <Perry> s
#1740 [17:21] <toastandtea> I'm having some issues with launching Minecraft. It says my driver doesn't support OpenGL and I have no clue what it means by this. I have a DxDiag and a crash report if that would help solve the issue
#1741 [17:21] <mattym> Perry, When did you first make the accounts?
#1742 [17:22] <Perry> i think 2011
#1743 [17:22] <Perry> i know one was made in 2011 and another a bit later
#1744 [17:22] <mattym> toastandtea, Do you have a link to the dxdiag report? (via a pastebin type site)
#1745 [17:22] <toastandtea> https://paste.ubuntu.com/p/q2TGSQv6RT/
#1746 [17:22] <toastandtea> here is the link
#1747 [17:22] <mattym> Perry, Its possible that if you made them before Mojang accounts were used they both ended up on the same email.
#1748 [17:23] <mattym> Perry, To resolve that, you are going to have to contact Mojang support to get it all sorted out.
#1749 [17:23] <mattym> ??> Perry account/send-email
#1750 [17:23] <Mightyena> Perry: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1751 [17:23] <Mightyena> Perry: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1752 [17:23] <mattym> toastandtea, Just a moment.
#1753 [17:24] <Perry> ok thank you, ive just been so confused with accounts and emails etc hopefully i can get it sorted. thank you though
#1754 [17:24] <mattym> toastandtea, Unfortunately your graphics hardware is not fully supported on Windows 10, you will either need to reinstall Windows 7, or purchase new graphics hardware (Only on Desktops), or use another computer to play Minecraft.
#1755 [17:25] <toastandtea> I see. Thank you for the help!!
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#1759 [17:32] * Carter [webchat@dhcp-a8-4e-3f-88-e1-63.cpe.powergate.ca] has joined #minecrafthelp
#1760 [17:33] <Carter> https://www.minecraftforum.net/forums/support/java-edition-support/2975116-minecraft-1-7-10-forge-crash
#1761 [17:33] <Carter> read
#1762 [17:34] <jess> my game is crashing and im unable to even get onto it as it keeps saying 'not responding' it's been like this for weeks everything ive done it hasnt worked. I dont even have a file for minecraft anymore. Please help.
#1763 [17:35] * Devilk100 [webchat@cpe-172-74-30-97.nc.res.rr.com] has joined #minecrafthelp
#1764 [17:36] <Devilk100> Hello?
#1765 [17:36] <Carter> https://www.minecraftforum.net/forums/support/java-edition-support/2975116-minecraft-1-7-10-forge-crash
#1766 [17:36] <Devilk100> Hello? i have a problem with windows 7 and minecraft. i cant even get to the Mojang loading screen. i have a dxdiag and error if needed?
#1767 [17:36] <jess> I cant even get onto my game -.- because it says 'not responding' it also says i have a game open when in actual fact i do not.
#1768 [17:40] * PRMZLL [webchat@bd36b1e8.virtua.com.br] has joined #minecrafthelp
#1769 [17:43] <PRMZLL> I can't login to the offical minecraft site, i created a account but i can't use it, the site don't show any message just don't open to me
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#1778 [18:03] * ImChopy [webchat@dsl-187-131-197-217-dyn.prod-infinitum.com.mx] has joined #minecrafthelp
#1779 [18:04] <ImChopy> Hi, I want a problem with my account, my password
#1780 [18:05] <Fynn> I try to start up my minecraft but it gives me this error code: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
#1781 [18:07] * Fynn [webchat@b01bca34.bb.sky.com] has quit. (Client Quit)
#1782 [18:07] <ImChopy> I try to log in to the mincraft page, but I forgot my password, then ... I try to recover but it doesn't send me the email of confirmation to my e-mail, please help me
#1783 [18:08] * OBEDLOL11 [webchat@47-37-68-237.dhcp.ftwo.tx.charter.com] has joined #minecrafthelp
#1784 [18:08] <OBEDLOL11> Hi I need help
#1785 [18:11] <OBEDLOL11> I downloaded a texture pack some time ago and it worked but I think it was out of date and it just broke my games settings I can’t g3t to the game worlds or setting or anything else and I don’t know what to do because u need the settings to take out the texture pack( this is bedrock btw)
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#1787 [18:15] * Josuah [webchat@c-73-166-24-91.hsd1.tx.comcast.net] has joined #minecrafthelp
#1788 [18:18] <Josuah> I recently bought Minecraft Java Edition and I haven't been able to play because when I click play on the Minecraft Launcher, it loads completely, and then something pops up saying,"Game Crashed",
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#1791 [18:36] * splash [webchat@201-048-072-025.static.ctbc.com.br] has joined #minecrafthelp
#1792 [18:36] <RasputinAce> When I try to start Minecraft it crashes by the Mojang logo
#1793 [18:37] <splash> stole my account
#1794 [18:37] * splash [webchat@201-048-072-025.static.ctbc.com.br] has quit. (Client Quit)
#1795 [18:43] <KingGnarr> @mightena thanks for help, got it fixed
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#1801 [18:47] <chi> why can't i log in to my minecraft account
#1802 [18:48] <Josuah> I recently bought Minecraft Java Edition (I am using Windows 10) and I've had issues launching the game. When I click the green play button, the green bar loads but a pop up box shows up saying ,"Game crashed".
#1803 [18:49] * jackky321 [webchat@51.218.186.155] has joined #minecrafthelp
#1804 [18:49] <jackky321> hello
#1805 [18:49] <jackky321> yo
#1806 [18:49] <jackky321> help
#1807 [18:51] <chi> yesterday I bought the minecraft and try to log in, but it didn't work
#1808 [18:51] * jackky321 [webchat@51.218.186.155] has quit. (Client Quit)
#1809 [18:53] <chi> hello, I need help !!!!
#1810 [18:53] * onyeeno [webchat@modemcable173.47-179-173.mc.videotron.ca] has joined #minecrafthelp
#1811 [18:54] <onyeeno> hello, i would like to retrieve my minecraft password, but i forgot my username. what to do?
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#1816 [19:05] <Josuah> I recently bought Minecraft Java Edition (I am using Windows 10) and I've had issues launching the game. When I click the green play button, the green bar loads but a pop up box shows up saying ,"Game crashed".
#1817 [19:08] * CubeTheThird [~cubetheth@dhcp-108-168-124-249.cable.user.start.ca] has joined #minecrafthelp
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#1822 [19:14] * Weaseljoe [webchat@108-70-116-40.lightspeed.miamfl.sbcglobal.net] has joined #minecrafthelp
#1823 [19:15] <Weaseljoe> Hey um, I require assistance. I've been trying to redeem a prepaid code online, but the page keeps looping on Placing Order. It's been like this for 2 hours.
#1824 [19:17] * ReifiDaBoss [webchat@152.208.22.129] has joined #minecrafthelp
#1825 [19:17] <ReifiDaBoss> I want to refund Minecraft
#1826 [19:18] <Weaseljoe> Shucks.
#1827 [19:19] <ReifiDaBoss> ???
#1828 [19:25] * Venom [webchat@cpc76126-clif11-2-0-cust829.12-4.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#1829 [19:35] * Corbin [webchat@162-238-49-228.lightspeed.wchtks.sbcglobal.net] has joined #minecrafthelp
#1830 [19:37] <Corbin> My account is so old and I just got a PC and my old email my account was associated with is deleted and I cannot access it to reset my password. Im pretty sure I know the username, I just can't get the password to migrate it. I just don't want to spend $30 if I don't have to.
#1831 [19:40] * said [webchat@customer-CGN-HMO-86-213.megared.net.mx] has joined #minecrafthelp
#1832 [19:40] <said> hi
#1833 [19:40] * Coverno5 [webchat@85-76-67-210-nat.elisa-mobile.fi] has joined #minecrafthelp
#1834 [19:40] <Coverno5> cant login
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#1836 [19:42] <said> emmm, i have minecraft obox one edition how to update to better together?
#1837 [19:44] <said> this is say game but dont to update, he asks me to buy it
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#1839 [19:46] * Tommy [webchat@ool-4a581943.dyn.optonline.net] has joined #minecrafthelp
#1840 [19:47] <Tommy> Hi when i try to launch minecraft it crashes instantly
#1841 [19:47] <Tommy> I have the log copied
#1842 [19:48] <CubeTheThird> Tommy, copy the log onto http://paste.ubuntu.com and give the URL here.
#1843 [19:48] <Tommy> https://paste.ubuntu.com/p/5yxbRkdY2H/
#1844 [19:49] <CubeTheThird> ??> Tommy win/!
#1845 [19:49] <Mightyena> Tommy: Having exclamation marks or other special characters in your Windows username can break Java, which in turn breaks Minecraft. To fix this issue, either create a new Windows account without any special characters (only A-Z and 0-9), or change the working directory of the launcher.
#1846 [19:49] <Mightyena> Tommy: See https://minecraftirc.net/support-articles/windows/special-characters/ for more information on working around this problem.
#1847 [19:49] <Tommy> seriously
#1848 [19:50] <CubeTheThird> uhuh
#1849 [19:53] <said> i have minecraft obox one edition how to update to better together? :C
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#1851 [19:54] <CubeTheThird> said, did you acquire the game using a disc, or digital download?
#1852 [19:55] <said> disc
#1853 [19:55] <CubeTheThird> said, ah. Seems unfortunately that the offer for free upgrade to disc users expired in January of 2018
#1854 [19:55] <said> oooouuu :C thanks
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#1856 [19:56] * log2 [webchat@c-76-27-64-193.hsd1.ut.comcast.net] has joined #minecrafthelp
#1857 [19:56] <log2> how do i refund
#1858 [19:56] <CubeTheThird> log2, for which version of the game?
#1859 [19:56] <log2> Java edition
#1860 [19:56] <CubeTheThird> log2, contact Mojang support
#1861 [19:56] <log2> juij\
#1862 [19:56] <log2> juij\
#1863 [19:56] <CubeTheThird> ??> log2 mojang/email
#1864 [19:56] <Mightyena> log2: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1865 [19:56] <Mightyena> log2: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1866 [19:56] <log2> thanks
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#1868 [19:59] <Weaseljoe> Wait, can I still get help?
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#1870 [20:00] * Josuah [webchat@c-73-166-24-91.hsd1.tx.comcast.net] has joined #minecrafthelp
#1871 [20:00] <Josuah> I recently bought Minecraft Java Edition (I am using Windows 10) and I've had issues launching the game. When I click the green play button, the green bar loads but a pop up box shows up saying ,"Game crashed".
#1872 [20:05] * Denizhan [webchat@88.236.26.29.dynamic.ttnet.com.tr] has joined #minecrafthelp
#1873 [20:05] <Denizhan> Hello.
#1874 [20:06] * Sethums [webchat@cpe-174-97-104-8.cinci.res.rr.com] has joined #minecrafthelp
#1875 [20:06] <Denizhan> Hello?
#1876 [20:06] <Josuah> hi
#1877 [20:06] <Denizhan> Whats up :c
#1878 [20:06] <Denizhan> you havin a problem? no helpers are here
#1879 [20:07] <Josuah> Nothing much just been waiting for a response
#1880 [20:07] <Denizhan> yeah its like 2am in sweden
#1881 [20:07] <Denizhan> probably everyone is sleeping
#1882 [20:07] <Josuah> dang
#1883 [20:07] <Denizhan> My account got hacked :(
#1884 [20:07] <Denizhan> Idk how xd
#1885 [20:08] <Josuah> bruh thats tufffff
#1886 [20:08] <Denizhan> yeah thats not epic
#1887 [20:08] <Denizhan> idk how they logged in lmao
#1888 [20:08] <Denizhan> thats what i get from buying this game from a 3rd party :c
#1889 [20:08] <Josuah> oof
#1890 [20:09] <Denizhan> well its was 1 dollars, couldnt resist
#1891 [20:10] <Denizhan> ok buddy
#1892 [20:10] <Denizhan> im gonna cry myself to sleep
#1893 [20:10] <Denizhan> have a nice... day?
#1894 [20:10] <Josuah> igs
#1895 [20:10] <Josuah> tuff
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#1898 [20:17] * HyxPro [webchat@c213-89-174-63.bredband.comhem.se] has joined #minecrafthelp
#1899 [20:19] <HyxPro> Tip, if your game crashes on launch and your windows profile has strange letters like "!" etc, there is a easy fix, just pm me and ill help u tomorrow when i wake up
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#1901 [20:25] <CubeTheThird> HyxPro, out of curiosity, what is this easy fix?
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#1904 [20:33] * Destroyer5066 [webchat@cpe-24-194-76-2.nycap.res.rr.com] has joined #minecrafthelp
#1905 [20:35] <Destroyer5066> i have lost my minecraft account recently and I feel that it was either hacked or the email has been changed without my notice, is there a way i can figure out what happened?
#1906 [20:35] <HyxPro> I read the launcher_log_txt that someone here called "wrong crashlog" but seemed legit to me as mojang support even asked for that file specificly, and when i googled for some of the words i found a thread/guide like 3step 5minuteguide that made it work instantly after being stuck for 6 hours after purchase not being able to launch. Strangely i now
#1907 [20:35] <HyxPro> see that website is down but i think all you had to do was add "--workDir %ProgramData%\.minecraft" on the Shortcut icon properties in the end
#1908 [20:35] <HyxPro> CubeTheThird
#1909 [20:36] <HyxPro> so basically make the game work from another directory as my username with "!" letter made java bug out
#1910 [20:37] <CubeTheThird> Destroyer5066, what's your minecraft username?
#1911 [20:38] <Destroyer5066> let me check name mc
#1912 [20:38] <Destroyer5066> Todoroki_uwus
#1913 [20:38] <Destroyer5066> thats it
#1914 [20:38] <Destroyer5066> it was right after i had to change it
#1915 [20:38] <CubeTheThird> HyxPro, hmm does that still work?
#1916 [20:39] <HyxPro> I found the link again, sec
#1917 [20:39] <HyxPro> http://hopper.minecraft.net/help/special-characters/
#1918 [20:39] <CubeTheThird> Destroyer5066, hmm well it's probably not stolen since the name wasn't changed. I'd recommend you contact Mojang support about this though
#1919 [20:40] <CubeTheThird> ??> Destroyer5066 mojang/email
#1920 [20:40] <Mightyena> Destroyer5066: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1921 [20:40] <Mightyena> Destroyer5066: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1922 [20:40] <HyxPro> uh yeah played for 7 hours now it works
#1923 [20:40] <Destroyer5066> i already sent an email a couple of days ago
#1924 [20:41] <Destroyer5066> it always says that its invalid username or password and it wont send an email back to the email i registered
#1925 [20:44] <HyxPro> if anyone has a strange windows-username and gets error on launch, read links above, hope this helps someone, goodnight
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#1927 [20:50] * skyrim [webchat@host109-155-230-39.range109-155.btcentralplus.com] has joined #minecrafthelp
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#1930 [20:52] <skyrim> Anyone know how to fix joining xbox realms from windows 10 it won let me and always says "unable to join real" "failed to join a realm"?
#1931 [20:54] * _byr [webchat@71-209-0-239.bois.qwest.net] has joined #minecrafthelp
#1932 [20:54] <_byr> hi
#1933 [20:55] <_byr> who can help
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#1936 [21:00] * tenorio [webchat@191.137.116.38] has joined #minecrafthelp
#1937 [21:00] <tenorio> hello
#1938 [21:01] <tenorio> my minecraft is crash reporting
#1939 [21:01] <robin> H Folks .. i am trying to find spigot and api for minecrat 1.14.4 version
#1940 [21:01] <robin> any pointers ?
#1941 [21:02] <tenorio> the error says
#1942 [21:02] <tenorio> java.lang.illegalStateException
#1943 [21:03] * gutsytoe [webchat@75-134-117-86.dhcp.aldl.mi.charter.com] has joined #minecrafthelp
#1944 [21:03] <tenorio> hello
#1945 [21:03] * Bazsesz81 [webchat@540396EF.catv.pool.telekom.hu] has quit. (Quit: webchat.esper.net)
#1946 [21:04] <gutsytoe> hi
#1947 [21:04] <tenorio> hi man
#1948 [21:04] <tenorio> my minecraft is crash reporting you can help me?
#1949 [21:05] <gutsytoe> im having a problem with redeeming my minecraft windows 10 version
#1950 [21:05] <gutsytoe> code
#1951 [21:05] <tenorio> h
#1952 [21:05] <tenorio> :| i dont now how
#1953 [21:05] <gutsytoe> lol
#1954 [21:05] <gutsytoe> your not support?
#1955 [21:05] * dragonmage640 [webchat@static-24-96-222-108.knology.net] has joined #minecrafthelp
#1956 [21:06] <gutsytoe> its says i claimed it but i never did
#1957 [21:06] <tenorio> nop
#1958 [21:06] <dragonmage640> Need help with "Process crashed with exit code 1". Cannot figure out why I am getting this error
#1959 [21:06] <tenorio> :|
#1960 [21:07] * kassie [webchat@cpe-107-9-13-219.cinci.res.rr.com] has joined #minecrafthelp
#1961 [21:07] <kassie> my multiplayer server was reset with update to 14.4
#1962 [21:07] <kassie> how do I get my old one back?
#1963 [21:08] <kassie> I've saved it multiple times and before the update happened
#1964 [21:09] <kassie> please help me
#1965 [21:09] * baNG8892 [webchat@c-24-13-14-183.hsd1.il.comcast.net] has joined #minecrafthelp
#1966 [21:10] * Lolo [webchat@host-181-199-43-174.ecua.net.ec] has joined #minecrafthelp
#1967 [21:10] <baNG8892> Process crashed with exit code -805306369
#1968 [21:10] <Lolo> Help i have a download error with the file patchy 1.1
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#1974 [21:22] * Earthshaeker [webchat@76.75.58.130] has joined #minecrafthelp
#1975 [21:22] <Earthshaeker> I need to transfer my realm to someone else's ownership.
#1976 [21:23] <baNG8892> Can someone help me i've been trying to find a solution and have been redirected here, my game keeps crashing with the message "Process crashed with exit code -805306369" at the end do you need my debug info or is that enough for help?
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#1980 [21:23] * jack is now known as Guest12440
#1981 [21:24] <Earthshaeker> It's sad when Mojang can't do their own customer support.
#1982 [21:24] <Guest12440> i can go onto realms
#1983 [21:24] * KingHoneyHive [webchat@75.70.156.255] has joined #minecrafthelp
#1984 [21:24] <Guest12440> it says update a`ccount
#1985 [21:24] <Guest12440> and i clicked it nd it didnt work
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#1987 [21:25] * Guest12440 [webchat@139.28.216.198] has quit. (Client Quit)
#1988 [21:27] <Earthshaeker> Does anyone know how to transfer ownership of a windows 10 realm?
#1989 [21:30] <Earthshaeker> baNG8892, you still here?
#1990 [21:30] <Earthshaeker> Try this http://hopper.minecraft.net/help/exit-code/code-805306369/
#1991 [21:31] <baNG8892> i've seen that but im pretty sure I am allocating like 6gb of ram
#1992 [21:31] <baNG8892> Earthshaeker
#1993 [21:32] <Earthshaeker> It might need more depending on what you have going in the realm
#1994 [21:35] <baNG8892> thanks for the help I'll look into doing that
#1995 [21:35] * baNG8892 [webchat@c-24-13-14-183.hsd1.il.comcast.net] has quit. (Quit: webchat.esper.net)
#1996 [21:46] <Earthshaeker> So I take it no one knows how to transfer the realm?
#1997 [21:47] * Gilbert [webchat@corp-179-49-33-108.uio.puntonet.ec] has joined #minecrafthelp
#1998 [21:48] <Gilbert> No puedo jugar :( me dice que el juego a fallado
#1999 [21:48] <Gilbert> https://paste.ubuntu.com/p/pzsFRkvXpm/
#2000 [21:52] <Gilbert> I can't play :( it tells me that the game has failed
#2001 [21:52] <Gilbert> https://paste.ubuntu.com/p/pzsFRkvXpm/
#2002 [21:53] * koreangamer9 [webchat@190.153.144.23] has joined #minecrafthelp
#2003 [21:53] <koreangamer9> hi im a veteran minecraft player unable to migrate my account to a mojang one
#2004 [21:53] <koreangamer9> because i dont remember my old email
#2005 [21:54] <koreangamer9> plz help
#2006 [21:54] * koreangamer9 [webchat@190.153.144.23] has quit. (Client Quit)
#2007 [21:55] <Gilbert> I can't play :( it tells me that the game has failed
#2008 [21:55] <Gilbert> https://paste.ubuntu.com/p/pzsFRkvXpm/
#2009 [21:57] * amy [webchat@cpe-174-100-10-247.neo.res.rr.com] has joined #minecrafthelp
#2010 [21:58] <amy> hello?
#2011 [21:58] <Gilbert> hello
#2012 [21:59] <amy> if i know my username/password but not my email, do i need to make a support ticket? or is there an easier way?
#2013 [22:00] * SvetnikLeo [webchat@cpe-31-15-235-221.cable.telemach.net] has joined #minecrafthelp
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#2015 [22:02] <SvetnikLeo> Hello, I have a specific problem with Minecraft not even installing properly, Error: Couln't load laucher core from c:\Program Files (x86)\Minecraft Launcher\launcger.dll: LoadErrorNotPresent
#2016 [22:02] <SvetnikLeo> I have already reinstalle multiple times, tried the exe version etc
#2017 [22:02] <SvetnikLeo> nothing works
#2018 [22:07] <mattym> SvetnikLeo, Just to be clear, is this during the install of the launcher from the download, or when it downloads/installs the rest when you run the launcher itself?
#2019 [22:07] <SvetnikLeo> when i run the launcher
#2020 [22:07] <SvetnikLeo> after installation
#2021 [22:08] <mattym> SvetnikLeo, Ok, that means we wont be able to get any logs from the game itself.
#2022 [22:08] <mattym> ??> SvetnikLeo tools/hjt
#2023 [22:08] <Mightyena> SvetnikLeo: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#2024 [22:08] <Mightyena> SvetnikLeo: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#2025 [22:09] <SvetnikLeo> done!
#2026 [22:10] <mattym> SvetnikLeo, We need the link/url of the page you created with the info on it.
#2027 [22:10] <SvetnikLeo> https://paste.ubuntu.com/p/FPPyGtDTWw/
#2028 [22:10] <SvetnikLeo> sorry
#2029 [22:11] <mattym> SvetnikLeo, Ok, a few potential issues but one that may cause this issue.
#2030 [22:11] <SvetnikLeo> okay
#2031 [22:11] <mattym> SvetnikLeo, Uninstall hamachi, then restart the PC, return to this chat after (bookmark the page to get back)
#2032 [22:12] <SvetnikLeo> sure
#2033 [22:12] <SvetnikLeo> ty for the help btw this has been driving me crazy
#2034 [22:12] * ba7888b72413a16b [~ba7888b72@66.109.211.150] has joined #minecrafthelp
#2035 [22:13] <SvetnikLeo> restarting now!
#2036 [22:15] * SvetnikLeo [webchat@cpe-31-15-235-221.cable.telemach.net] has joined #minecrafthelp
#2037 [22:15] <SvetnikLeo> I have returned o.O
#2038 [22:15] <SvetnikLeo> I think.
#2039 [22:15] * ba7888b72413a16a [~ba7888b72@66.109.211.150] has quit. (Remote host closed the connection)
#2040 [22:15] <mattym> SvetnikLeo, Ok, make sure we have a clean isntall.
#2041 [22:15] <mattym> ??> SvetnikLeo win/launcher/reinst
#2042 [22:16] <mattym> ??> SvetnikLeo launcher/reinst/win
#2043 [22:16] <Mightyena> SvetnikLeo: Go to Control Panel, and click on "Uninstall a Program" (may also be called "Programs and Features"). Then, right click on the Minecraft entry and select "Uninstall".
#2044 [22:16] <Mightyena> SvetnikLeo: Afterwards, restart your PC, then download and run the .msi at https://minecraft.net/en-us/download
#2045 [22:17] <SvetnikLeo> I've done this a couple of times already. currently in my control panel it's just "Minecraft Launcher" not even Minecraft
#2046 [22:17] <SvetnikLeo> i'll unisntall that
#2047 [22:17] <SvetnikLeo> *restarting*
#2048 [22:17] * SvetnikLeo [webchat@cpe-31-15-235-221.cable.telemach.net] has quit. (Client Quit)
#2049 [22:18] * SvetnikLeo [webchat@cpe-31-15-235-221.cable.telemach.net] has joined #minecrafthelp
#2050 [22:18] <SvetnikLeo> I have returned. Again. :D
#2051 [22:19] <mattym> SvetnikLeo, Ok, try the install again, then starting the launcher
#2052 [22:20] <SvetnikLeo> Same issue I believe nothing happening after i open the launcher, just waiting for the error messages to pop back up
#2053 [22:20] <SvetnikLeo> so first one ois the load error not present
#2054 [22:20] <SvetnikLeo> then i click ok
#2055 [22:21] <SvetnikLeo> and says unable to start the minecraft runtime env
#2056 [22:21] <SvetnikLeo> citing "corruption", please re install
#2057 [22:21] <mattym> SvetnikLeo, One moment.
#2058 [22:21] <SvetnikLeo> Sure.
#2059 [22:23] <mattym> SvetnikLeo, Ok that was the only thing that showed up that could have caused a corruption during the download.
#2060 [22:23] <mattym> SvetnikLeo, Lets check one more thing before diving any deeper.
#2061 [22:23] <mattym> ??> SvetnikLeo av/adwcleaner
#2062 [22:23] <Mightyena> SvetnikLeo: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#2063 [22:23] <Mightyena> SvetnikLeo: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
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#2065 [22:26] * SvetnikLeo [webchat@cpe-31-15-235-221.cable.telemach.net] has joined #minecrafthelp
#2066 [22:26] <SvetnikLeo> Done. It removed 19 items
#2067 [22:27] <mattym> SvetnikLeo, Try to run the launcher again
#2068 [22:28] <SvetnikLeo> Yeah nothing happening again. It takes like a minute for the errors to appear.
#2069 [22:28] <SvetnikLeo> Same error.
#2070 [22:28] <SvetnikLeo> BTW, I managed to get the old version of the launcher to work.
#2071 [22:29] <mattym> SvetnikLeo, Ok
#2072 [22:29] <SvetnikLeo> But deleted everything
#2073 [22:29] <SvetnikLeo> even in appdata
#2074 [22:29] <mattym> SvetnikLeo, Not sure exactly what would be causing it to still have that install issue
#2075 [22:30] <SvetnikLeo> it's really weird
#2076 [22:30] <SvetnikLeo> btw i did write to customer support about this
#2077 [22:30] <SvetnikLeo> but they said they only deal with account related issues
#2078 [22:30] <SvetnikLeo> O_o
#2079 [22:31] <SvetnikLeo> the appdata .minecraft file is empty only has the launcher log
#2080 [22:31] <mattym> SvetnikLeo, Yeah, the launcher itself works, its likely something on the computer causing an issue.
#2081 [22:31] <mattym> SvetnikLeo, Unfortunately its not something showing up the ways we can check for it here.
#2082 [22:32] <SvetnikLeo> [Error: 2019-07-25 03:31:03.3296112: LauncherConfiguration.cpp(26)] Failed to determine configuration file size: The system cannot find the file specified.
#2083 [22:32] <SvetnikLeo> this is in the log
#2084 [22:32] <mattym> SvetnikLeo, Yeah, its either not downloading the file, or the computer isnt allowing it to access it.
#2085 [22:33] <mattym> SvetnikLeo, Nothing we know to cause that appeared in the logs.
#2086 [22:34] <SvetnikLeo> also when i runned the hijack thing
#2087 [22:34] <SvetnikLeo> it says it's unable to access the hosts file
#2088 [22:34] <SvetnikLeo> is that normal?
#2089 [22:34] <mattym> SvetnikLeo, Thats fine
#2090 [22:36] <SvetnikLeo> hmm
#2091 [22:36] <SvetnikLeo> so i guess i'll try to find that old launcher .exe too bad i delted it o.O
#2092 [22:40] <Earthshaeker> So does anyone have an idea how to transfer ownership of a realm?
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#2094 [22:43] * juan [webchat@fixed-187-189-71-211.totalplay.net] has joined #minecrafthelp
#2095 [22:43] <juan> hola
#2096 [22:44] <juan> hello
#2097 [22:44] * SvetnikLeo [webchat@cpe-31-15-235-221.cable.telemach.net] has joined #minecrafthelp
#2098 [22:47] <juan> hello
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#2100 [22:49] <SvetnikLeo> Mat, do you think updating to win 10 might work?
#2101 [22:50] * Earwarmers [webchat@d23-17-107-150.abhsia.telus.net] has joined #minecrafthelp
#2102 [22:51] <Earwarmers> How do I allocate more ram to minecraft with the newest launcher that was added earlier this month
#2103 [22:52] <Earwarmers> and is anyone here?
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#2107 [22:58] * MirCat [webchat@70-127-234-229.res.bhn.net] has joined #minecrafthelp
#2108 [22:59] <MirCat> I've downloaded Minecraft through the microsoft store, and now my Mojang account isn't connected and it's trying to have me buy the game again.
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#2111 [23:19] * Ant8 [webchat@default-rdns.vocus.co.nz] has joined #minecrafthelp
#2112 [23:19] <Ant8> does anyone know the fix to the realms connection error
#2113 [23:22] * Michael [webchat@222-153-40-22-fibre.sparkbb.co.nz] has joined #minecrafthelp
#2114 [23:22] <Michael> hello
#2115 [23:22] * Michael is now known as Guest71500
#2116 [23:25] <Guest71500> I bought this game a few years ago and recently want to start playing again with my friends. However it says that i do not own a minecraft account and started talking about all of this migrating and old account, I looked through my email and it said that there was a comfirmation to change my email to what seems like a spamm email. This emeail was
#2117 [23:25] <Guest71500> sented in 2017 and i din't check, I clicked it and it just says Invalid token! please help
#2118 [23:31] * Ant8 [webchat@default-rdns.vocus.co.nz] has quit. (Quit: webchat.esper.net)
#2119 [23:48] * Pablomarino [webchat@177.237.72.62.cable.dyn.cableonline.com.mx] has joined #minecrafthelp
#2120 [23:48] <Pablomarino> Hello
#2121 [23:48] <Pablomarino> isnt anyone here?
#2122 [23:51] <Pablomarino> I have problems with "to complete your registration and activate your account, click this link no" I click that and show me an error
#2123 [23:51] * Chance [webchat@23-114-0-149.lightspeed.frokca.sbcglobal.net] has joined #minecrafthelp
#2124 [23:53] * Pablomarino [webchat@177.237.72.62.cable.dyn.cableonline.com.mx] has joined #minecrafthelp
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#2126 [23:55] <Chance> Hello, I need help logging into Minecraft. So the problem is I made the account back in 2012-2013 and used an email I can no longer access for Mojang. I don't remember the password for the account and would like to retrieve my account back. I'm 90% sure I didn't change my Mojang email so I can provide you it to clarify it is me. I logged on earlier
#2127 [23:55] <Chance> this year since Minecraft usually has my account information saved, but since I updated it I can't automatically login like I usually do. Therefore this is the reason why I can't login.
#2128 [23:56] <Chance> I wish I can remember the password, but I really can't. I'd at least like to update the email to my current one so I can change the password and play again