#1 [00:16] * IceKiller1 [webchat@181.89-20-235.enivest.net] has joined #minecrafthelp
#2 [00:16] <IceKiller1> hey
#3 [00:16] <IceKiller1> again
#4 [00:18] * Attia [webchat@bras-vprn-mltnon2530w-lp130-02-70-29-156-137.dsl.bell.ca] has joined #minecrafthelp
#5 [00:18] <Attia> hey
#6 [00:19] <Attia> how do i refund my java edition minecraft? i need to refund this one and buy the other one, the windows 10 bedrock edition
#7 [00:19] <GreyVulpine> https://help.mojang.com/customer/en/portal/articles/359338-mojang-refunds-policy?b_id=5408
#8 [00:19] <Attia> ive read that already
#9 [00:19] <Attia> it didnt help
#10 [00:20] <Attia> i need to refund right now
#11 [00:20] <GreyVulpine> So, what does it say after the three bullet points for the java edition?
#12 [00:20] <Chance> So can anyone help me?
#13 [00:21] <Attia> If you made your purchase more than once
#14 [00:21] <Attia> If a purchase was made without your permission
#15 [00:21] <Attia> If you're unable to play your game after visiting our technical support resources
#16 [00:21] <GreyVulpine> Chance - https://help.mojang.com/customer/en/portal/articles/901432-changing-your-email-address-mojang-accounts-?b_id=5408
#17 [00:21] <GreyVulpine> Attia - And after that?
#18 [00:22] <Attia> If this is the case, please contact customer support, provide the order number(s) or transaction ID(s) from the purchase, and specify which purchase needs refunding. We are unable to make a refund without an order number or transaction ID, verifying that you own the account.
#19 [00:22] <Attia> i already emailed them
#20 [00:22] <GreyVulpine> Then you'll need to wait for them to refund you
#21 [00:22] <Attia> and gave them the transaction id
#22 [00:22] <Attia> yes
#23 [00:22] <Attia> how long will it take
#24 [00:22] <GreyVulpine> We cannot do anything for you here
#25 [00:23] <Attia> yes
#26 [00:23] <Attia> but how long
#27 [00:23] <GreyVulpine> https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#28 [00:23] <Attia> i read that too...i dont understand
#29 [00:23] <Attia> what do they mean
#30 [00:23] <Attia> by may 23rd.
#31 [00:23] <GreyVulpine> They're still respond to emails sent to them from May 23rd
#32 [00:23] <GreyVulpine> responding*
#33 [00:23] <GreyVulpine> So they're backlogged a couple of months
#34 [00:24] <Attia> so by the time they respond to mine the refund 15 days would most likley be over
#35 [00:24] <Attia> and then they will blame me
#36 [00:24] <Attia> for not doing this on time
#37 [00:24] <Attia> ??
#38 [00:24] <GreyVulpine> Nah, they'll look at the date of the email you sent them
#39 [00:24] <Attia> u sure fam?
#40 [00:24] <GreyVulpine> Absolutely
#41 [00:24] <Attia> 100%?
#42 [00:24] <Chance> The article really didn't do anything. I can't log into either Mojang or my MC account. This doesn't help in any way
#43 [00:25] <GreyVulpine> Chance - There's a link to contact Mojang Support, fill out that form with your proof of purchase and they'll help you recover your account
#44 [00:26] <IceKiller1> how can i reset my password
#45 [00:26] <Chance> How can I provide proof of purchase? I bought the game years ago through a Target redemption card
#46 [00:27] <GreyVulpine> IceKiller1 - https://help.mojang.com/customer/en/portal/articles/329524-change-or-forgot-password?b_id=5408
#47 [00:27] <GreyVulpine> Chance - If you still have that card, the code on there will be the proof of purchase
#48 [00:27] <Chance> I don't have a card I bought 8 years ago
#49 [00:27] <GreyVulpine> Chance - If not, fill out the form with that information, say you don't have that code handy, they'll work with you to figure out an alternative means
#50 [00:28] <Chance> Alright
#51 [00:29] <IceKiller1> I don't get any email
#52 [00:29] <IceKiller1> to reset my password
#53 [00:29] <IceKiller1> i can conformed that i have bought minecraft
#54 [00:29] <GreyVulpine> IceKiller1 - See the section on that page where it says: "If you have attempted to reset your password and are not receiving the reset email, please visit our article on not receiving system emails. Keep in mind that it is possible to have multiple accounts or account types. Minecraft accounts are explained here."
#55 [00:31] <IceKiller1> this is all that stands
#56 [00:31] <IceKiller1> You've filled out all the required information, well done! Now if there is actually an account matching the email address and username that you entered you will receive a reset email to that address. If you need help migrating your old account contact Mojang customer support'
#57 [00:31] * Slime [webchat@ip68-14-167-225.ok.ok.cox.net] has joined #minecrafthelp
#58 [00:31] <Slime> The game crashed whilst initializing game
#59 [00:31] <Slime> Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL I
#60 [00:32] <Slime> idk why it say this i dont speak computer :(
#61 [00:32] <GreyVulpine> IceKiller1 - Once you've submitted that, you'll need to wait for Mojang to help you on your account
#62 [00:32] <GreyVulpine> Slime - Basically, your computer's video card doesn't support running minecraft
#63 [00:32] <Slime> oh so basiaclly i need a new one
#64 [00:33] <GreyVulpine> Possibly.
#65 [00:33] <Slime> or would a new video card help?
#66 [00:33] <GreyVulpine> Tried updating your computer's video/graphics drivers?
#67 [00:33] <Slime> ok thank you!
#68 [00:34] <IceKiller1> k, but how long it is take
#69 [00:34] <GreyVulpine> IceKiller1 - https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#70 [00:34] * Brianach [webchat@ip72-208-134-86.ph.ph.cox.net] has joined #minecrafthelp
#71 [00:35] <IceKiller1> k
#72 [00:35] <IceKiller1> so its take so long time
#73 [00:36] <Brianach> so my Minecraft is pixel format not accelerated
#74 [00:36] <Brianach> says instead of is soory
#75 [00:37] <Brianach> and my drivers would not update
#76 [00:38] <Brianach> hello you there?
#77 [00:45] * Daniel8 [webchat@alta3-245.docsis.trollnet.no] has joined #minecrafthelp
#78 [00:46] <Daniel8> hello, i have and old account that i forgotten the account name on. and i want to get it back. my mail is daniel.mikk1@gmail.com
#79 [00:46] <Daniel8> i have tried to reset password but i have to have the account name to migrate the account and i havent used the account in a long time
#80 [00:49] * hmmvanmora [webchat@ip4da294ab.direct-adsl.nl] has joined #minecrafthelp
#81 [00:49] <hmmvanmora> hi
#82 [00:50] * hmmvanmora [webchat@ip4da294ab.direct-adsl.nl] has quit. (Client Quit)
#83 [00:50] <Daniel8> hi
#84 [00:51] * Kat [webchat@76-241-48-122.lightspeed.stlsmo.sbcglobal.net] has joined #minecrafthelp
#85 [00:51] <IceKiller1> so how can i change my email wiyhout be logged in
#86 [00:53] <Kat> I haven't played minecraft in years and was trying to migrate to Mojang, but I don't remember my username from YEARS ago nor do I remember my transaction ID so i'm stuck with them wanting me to pay AGAIN
#87 [00:53] <Andrio> IceKiller1, you need access to your currently registered email inbox, or to contact Mojang
#88 [00:53] <Daniel8> kat. me to...
#89 [00:53] <Daniel8> eny1 knows how to fint your old minecraft account name ?
#90 [00:54] <Daniel8> find***
#91 [00:54] * Earthshaeker [webchat@76.75.58.130] has quit. (Quit: webchat.esper.net)
#92 [00:54] <Kat> like its been YEARS
#93 [00:54] <Andrio> ??> Kat account/trans-ID
#94 [00:54] <Mightyena> Kat: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#95 [00:54] <Andrio> Daniel8, do you still have the game installed?
#96 [00:54] <Daniel8> no i have a new pc
#97 [00:54] <IceKiller1> k
#98 [00:54] <Kat> Will that email be recent or is it from years ago
#99 [00:55] <Andrio> Kat, depends on whether you ever changed it before
#100 [00:55] <Andrio> ??> Daniel8 account/send-email
#101 [00:55] <Mightyena> Daniel8: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#102 [00:55] <Mightyena> Daniel8: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#103 [00:55] <IceKiller1> i think someone have hacked my account
#104 [00:56] <Brianach> My drivers are not updating
#105 [00:56] * Yueiarashi [webchat@S01069050ca3bbe93.vc.shawcable.net] has joined #minecrafthelp
#106 [00:56] <Daniel8> i have allredy sent a email on the 1 of juli and not gotn a anwser
#107 [00:56] <IceKiller1> beacause i go inn to my email and there its said hey you have change your email to mojang
#108 [00:56] <IceKiller1> and i dindt change the email
#109 [00:57] <IceKiller1> what dose this
#110 [00:57] <IceKiller1> The email address associated with your Mojang account has been changed to gordana.peslac@yahoo.com. If you were not the one to request this change, your account may have been compromised.
#111 [00:58] <Andrio> mm
#112 [00:58] <Kat> I got minecraft when I was in 5th grade and stopped playing in 9th grade and I have graduated now, so the timeline of me knowing my username and/or trans ID is a long one
#113 [00:59] * Yueiarashi [webchat@S01069050ca3bbe93.vc.shawcable.net] has quit. (Client Quit)
#114 [00:59] <Daniel8> same as kar
#115 [00:59] <Daniel8> kat **
#116 [01:00] <IceKiller1> so what this means
#117 [01:00] <IceKiller1> The email address associated with your Mojang account has been changed to gordana.peslac@yahoo.com. If you were not the one to request this change, your account may have been compromised.
#118 [01:01] <Andrio> IceKiller1, it means exactly what it says
#119 [01:01] * Brianach [webchat@ip72-208-134-86.ph.ph.cox.net] has quit. (Quit: webchat.esper.net)
#120 [01:01] <Andrio> if your account was indeed stolen, you will need to contact Mojang
#121 [01:01] <IceKiller1> what means your account may have been compromised.
#122 [01:02] <Kat> probs like they deleted it for the time being cuz u got hacked or smth
#123 [01:02] <Kat> so that's why you'd have to go directly to mojang
#124 [01:02] <Andrio> IceKiller1, it means it was broken into and probably stolen.
#125 [01:02] <Kat> do they got a help number or smth? to get a quicker response from them?
#126 [01:02] <IceKiller1> so it can be hacked
#127 [01:03] <Andrio> Kat, no
#128 [01:03] <IceKiller1> stolen
#129 [01:03] <IceKiller1> Kat no
#130 [01:04] <Kat> well dang ima just buy a new acc at this rate lol
#131 [01:04] <IceKiller1> what
#132 [01:04] <IceKiller1> what
#133 [01:05] * Kat [webchat@76-241-48-122.lightspeed.stlsmo.sbcglobal.net] has left #minecrafthelp
#134 [01:05] <Daniel8> andrio. i sent them a email 1 of juli and they havent answer me.. what do i do??
#135 [01:06] <GreyVulpine> Wait longer, as they're still replying to emails sent to them in May
#136 [01:08] * Ian [webchat@cpe-172-115-155-93.socal.res.rr.com] has joined #minecrafthelp
#137 [01:08] <Daniel8> :O but when i sent the mail they said up to 6 days answering time
#138 [01:09] <Ian> when i open the minecraft launcher it works fine but when i press play and it loads i get a white screen with it not responding
#139 [01:10] * Ian [webchat@cpe-172-115-155-93.socal.res.rr.com] has quit. (Client Quit)
#140 [01:10] * Ian [webchat@cpe-172-115-155-93.socal.res.rr.com] has quit. (Client Quit)
#141 [01:12] * Daniel8 [webchat@alta3-245.docsis.trollnet.no] has left #minecrafthelp
#142 [01:19] * Chris [webchat@75-139-94-3.dhcp.spbg.sc.charter.com] has joined #minecrafthelp
#143 [01:21] <Chris> Is there a way to migrate my old account to Mojang without having to use an old email?
#144 [01:32] * nico [webchat@061093010197.ctinets.com] has joined #minecrafthelp
#145 [01:32] <nico> hello
#146 [01:32] <nico> so i joined hypixel
#147 [01:32] <nico> and the server is extrmelely laggy
#148 [01:32] <nico> and the server is extrmelely laggy
#149 [01:37] * Chris [webchat@75-139-94-3.dhcp.spbg.sc.charter.com] has left #minecrafthelp
#150 [01:38] <Chance> I finally found the password to access the account, new problem though: I can't update my email
#151 [01:44] * oook [~a-void@24-89-232-168.eastlink.ca] has quit. (Quit: Quit:)
#152 [01:44] * pedro [webchat@cpe-23-242-234-139.socal.res.rr.com] has joined #minecrafthelp
#153 [01:47] <pedro> I used to be able to play Minecraft 1.12.2 normal and also modded but as of the past month when i try to log into 1.12.2 it goes through the loading screen then randomly goes white and insta crashes i have tried to uninstall everything and re download it at first it worked but as soon as i went full screen on 1.12.2 the issue came back. For some
#154 [01:47] <pedro> reason the issue is only on 1.12.2 i want to know how to fix it. I can provide the crash report if needed
#155 [01:48] * nicolaj [webchat@70.158-248-197.customer.lyse.net] has joined #minecrafthelp
#156 [01:48] <nicolaj> hey cant login to server :D
#157 [01:48] <nicolaj> login on minecraft pc version :(
#158 [01:50] * Quavelen [~Quavelen@irc.urielsalis.me] has quit. (Ping timeout: 189 seconds)
#159 [01:50] * Greymagic27 [~greymagic@irc.urielsalis.me] has quit. (Ping timeout: 190 seconds)
#160 [01:51] <nicolaj> ?
#161 [01:52] * pedro [webchat@cpe-23-242-234-139.socal.res.rr.com] has quit. (Quit: webchat.esper.net)
#162 [01:52] * Quavelen [~Quavelen@irc.urielsalis.me] has joined #minecrafthelp
#163 [01:53] * Greymagic27 [~greymagic@irc.urielsalis.me] has joined #minecrafthelp
#164 [01:55] <nicolaj> a
#165 [01:56] * Chance [webchat@23-114-0-149.lightspeed.frokca.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#166 [02:03] * wyatt6 [webchat@c-67-182-146-86.hsd1.wa.comcast.net] has joined #minecrafthelp
#167 [02:05] <wyatt6> I bought the windows 10 version of Minecraft and I meant to buy the java version, is there're any way I can switch them or get a refund?
#168 [02:08] <nicolaj> no one is here
#169 [02:09] <Andrio> nicolaj, does vanilla 1.14.4 work?
#170 [02:09] <Andrio> wyatt6, not that I'm aware of; you can try to contact Microsoft though.
#171 [02:10] * ff [webchat@60-242-170-251.static.tpgi.com.au] has joined #minecrafthelp
#172 [02:10] <wyatt6> hello sorry my computer lagged out
#173 [02:10] <Andrio> wyatt6, not that I'm aware of; you can try to contact Microsoft though.
#174 [02:11] <ff> hey i had a minecraft account and im trying to migrate it but i dont remember the email i had, however, i still have the transaction id and the username is there any way i can recover the email
#175 [02:11] * wyatt6 [webchat@c-67-182-146-86.hsd1.wa.comcast.net] has quit. (Quit: webchat.esper.net)
#176 [02:17] <nicolaj> i am still here
#177 [02:17] * princessdrea [webchat@99-103-59-61.lightspeed.hstntx.sbcglobal.net] has joined #minecrafthelp
#178 [02:17] <nicolaj> cant login
#179 [02:17] * lead_pipe23 [~Lead@38.29.184.199] has quit. (Ping timeout: 202 seconds)
#180 [02:18] * lead_pipe23 [~Lead@38.29.184.199] has joined #minecrafthelp
#181 [02:18] <princessdrea> Hello, my Minecraft crashes every time I press play and I do not get a crash report. My Java is updated and I've tried restarting my computer, I've deleted and re-downloaded the game. My computer is up to date.
#182 [02:18] <nicolaj> cant choose what i want to play it on login shite :D
#183 [02:18] <Absol> nicolaj: Please keep it civil
#184 [02:19] <nicolaj> what?
#185 [02:19] <Andrio> nicolaj, what happens when you try?
#186 [02:20] <nicolaj> its says login fail email and password wrong i i have try waiting and try to chance password :D
#187 [02:21] <nicolaj> cant even login on minecraft.net
#188 [02:21] * li [webchat@105-228-11-158.ti-dsl.telkomsa.net] has joined #minecrafthelp
#189 [02:21] <li> hi
#190 [02:23] * Harry3 [webchat@203-7-5-45.dyn.iinet.net.au] has joined #minecrafthelp
#191 [02:23] <Guest71500> I bought this game a few years ago and recently want to start playing again with my friends. However it says that i do not own a minecraft account and started talking about all of this migrating and old account, I looked through my email and it said that there was a comfirmation to change my email to what seems like a spamm email. This emeail w
#192 [02:23] <Guest71500> as sented in 2017 and i din't check, I clicked it and it just says Invalid token! please help
#193 [02:23] <li> I have an error when running my newly installed minecraft java edition. I get a message saying: Error details: Failed to connect to libraries.minecraft.net port 443: Timed out
#194 [02:23] <li> Filename on disk: patchy-1.1.jar
#195 [02:24] <Andrio> ??> princessdrea launcher/log
#196 [02:24] <Mightyena> princessdrea: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#197 [02:24] <Harry3> hey whenever i open a world in minecraft it says that the java(TM) SE Platform Binary has stopped working i have windows 8.1 if that helps
#198 [02:24] <li> I've changed my connection and uninstalled McAfee and others
#199 [02:24] <Andrio> nicolaj, can you log in at https://account.mojang.com/ ?
#200 [02:24] <nicolaj> yes
#201 [02:24] <Andrio> ??> Guest71500 account/send-email
#202 [02:24] <Mightyena> Guest71500: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#203 [02:24] <Mightyena> Guest71500: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#204 [02:24] <Andrio> ??> nicolaj tools/HJT
#205 [02:24] <Mightyena> nicolaj: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#206 [02:24] <Mightyena> nicolaj: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#207 [02:24] <Andrio> ??> Harry3 tools/HJT
#208 [02:24] <Mightyena> Harry3: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#209 [02:24] <Mightyena> Harry3: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#210 [02:24] <Andrio> li, is your Internet connection stable?
#211 [02:24] <li> very
#212 [02:25] <li> But I can change it again if need be
#213 [02:26] <Guest71500> i got this account really long ago and i don't have the gift card anymore
#214 [02:26] <Harry3> https://paste.ubuntu.com/p/6ZtQy9dZ4g/
#215 [02:27] <nicolaj> ok
#216 [02:27] <Andrio> ??> li tools/HJT
#217 [02:27] <Mightyena> li: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#218 [02:27] <Mightyena> li: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#219 [02:27] <Guest71500> @Andrio michaelsaw000@gmail.com
#220 [02:27] <Andrio> Harry3, try disabling the Discord overlay
#221 [02:28] <Harry3> sorry this is the one where i did as admin https://paste.ubuntu.com/p/NqfNQNnk4M/
#222 [02:28] <Andrio> mm
#223 [02:28] <Harry3> the what
#224 [02:28] <li> Andrio will do
#225 [02:29] * jess [webchat@05424403.skybroadband.com] has joined #minecrafthelp
#226 [02:29] <jess> I cant even get onto my game -.- because it says 'not responding' it also says i have a game open when in actual fact i do not.
#227 [02:30] <Greymagic27> ??> jess av/adwcleaner
#228 [02:30] <Mightyena> jess: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#229 [02:30] <Mightyena> jess: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#230 [02:30] <nicolaj> give me 10 min andrio
#231 [02:32] <li> Andrio here is my link: https://paste.ubuntu.com/p/9jhzDkQNnC/
#232 [02:32] * jess [webchat@05424403.skybroadband.com] has quit. (Client Quit)
#233 [02:32] <Greymagic27> ??> li av/adwcleaner
#234 [02:32] <Mightyena> li: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#235 [02:32] <Mightyena> li: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#236 [02:32] <Greymagic27> ??> li av/mcafee/uninstall
#237 [02:32] <Mightyena> li: To completely uninstall McAfee products, download and run the MCPR Tool found under Step 2 here: https://service.mcafee.com/FAQDocument.aspx?id=TS101331
#238 [02:33] * jess [webchat@05424403.skybroadband.com] has joined #minecrafthelp
#239 [02:33] <Harry3> Andrio this is the one that was run thru admin sorry i didnt do it right the first time https://paste.ubuntu.com/p/NqfNQNnk4M/
#240 [02:33] <jess> whoops it kicked me off
#241 [02:33] <Greymagic27> jess, No worries. Do you need the steps again?
#242 [02:34] <Greymagic27> Harry3, Could you try disabling the discord overlay?
#243 [02:34] <jess> im currently cleaning the computer as Mightyena said
#244 [02:34] <Andrio> Harry3, go to Discord User Settings > Overlay, or just close it
#245 [02:34] <Harry3> Greymagic27 how do i do that i uninstalled discord a while ago
#246 [02:34] <Andrio> mm
#247 [02:35] <Harry3> huh i went into task manager and it says its still there but when i go into programs and features it doesnt show discord what do i do now
#248 [02:35] <jess> question should this be putting stuff into quarintine?
#249 [02:35] <Andrio> Harry3, shut it down?
#250 [02:35] <Harry3> the computer or the discord
#251 [02:36] <Greymagic27> jess, Once it finishes its scan. Put everything in quarentine
#252 [02:36] <Andrio> Harry3, Discord
#253 [02:36] <jess> ok
#254 [02:36] <Harry3> it isnt in processes its only under startup in task manager Andrio
#255 [02:36] <li> Mightyena after the scan it doesn't give me the option to clean and repair, only to quarantine
#256 [02:37] <Andrio> ok
#257 [02:37] <Harry3> so...
#258 [02:37] * li [webchat@105-228-11-158.ti-dsl.telkomsa.net] has quit. (Quit: webchat.esper.net)
#259 [02:38] * li [webchat@105-228-11-158.ti-dsl.telkomsa.net] has joined #minecrafthelp
#260 [02:39] * li [webchat@105-228-11-158.ti-dsl.telkomsa.net] has quit. (Client Quit)
#261 [02:39] <Greymagic27> li, Once it finishes its scan. Put everything in quarentine then tell me what options you have on the quarentine tab
#262 [02:40] <jess> its taken so long xD
#263 [02:40] <nicolaj> andrio do i need the lanucher started
#264 [02:41] <Andrio> nicolaj, no
#265 [02:41] <Harry3> Greymagic27 here is the link thingo it says discord so i looked in task manager and it said that it isnt under processes but it is under startupi dont know what to do
#266 [02:42] <nicolaj> okay everthing close or what?
#267 [02:42] <Andrio> nicolaj, preferably whatever you have running when you try to play Minecraft
#268 [02:42] <Andrio> so it'll show up in the report
#269 [02:44] <nicolaj> okay
#270 [02:45] <nicolaj> give me 5 min more i am in a csgo match
#271 [02:45] <Harry3> Greymagic27 u there?
#272 [02:46] <Harry3> Andrio???
#273 [02:47] <Andrio> Harry3, hm, I don't see anything else there that looks like a problem
#274 [02:48] <Harry3> Andrio so is there anything you can recommend me doing? i have a pretty bad computer so would that be it?
#275 [02:48] * li [webchat@105-228-11-158.ti-dsl.telkomsa.net] has joined #minecrafthelp
#276 [02:49] * Guest71500 [webchat@222-153-40-22-fibre.sparkbb.co.nz] has quit. (Quit: webchat.esper.net)
#277 [02:49] <li> helloo, Adcleaner made me restart my computer, so I have lost the chat
#278 [02:49] <nicolaj> where do i have to post it
#279 [02:50] <Andrio> li, does Minecraft work now?
#280 [02:50] <jess> mine did that li
#281 [02:50] <Andrio> ??> nicolaj paste
#282 [02:50] <Mightyena> nicolaj: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#283 [02:50] * princessdrea [webchat@99-103-59-61.lightspeed.hstntx.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#284 [02:50] <Harry3> Andrio would me having a bad computer be the reason?
#285 [02:50] <li> Andrio It does not. But i have not yet clicked the link to fully uninstall mcafee. Would you mind sending th elink again?
#286 [02:51] <jess> wait should it work even though its still cleaning and is stuck on 58? But yet is still going on
#287 [02:51] <Andrio> Harry3, what are the specs like?
#288 [02:51] <nicolaj> https://paste.ubuntu.com/p/ThF5W2rHn4/ here is my text andrio
#289 [02:51] <Andrio> ??> li av/mcafee/uninstall
#290 [02:51] <Mightyena> li: To completely uninstall McAfee products, download and run the MCPR Tool found under Step 2 here: https://service.mcafee.com/FAQDocument.aspx?id=TS101331
#291 [02:51] * thatguy900 [webchat@cpe-101-174-78-215.bpbn-r-037.cht.nsw.bigpond.net.au] has joined #minecrafthelp
#292 [02:51] <thatguy900> how do i allocate more ram?
#293 [02:52] <Andrio> ??> nicolaj info/MCLeaks
#294 [02:52] <Mightyena> nicolaj: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#295 [02:52] <Mightyena> nicolaj: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#296 [02:52] <Andrio> ??> nicolaj win/hosts/edit
#297 [02:52] <Mightyena> nicolaj: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#298 [02:52] <Mightyena> nicolaj: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#299 [02:52] <Harry3> Andrio um celeron processor 4 gig of ram windows 8.1
#300 [02:52] <thatguy900> how do i allocate more ram in 14.4 launcher
#301 [02:54] <Andrio> thatguy900, go to Installations, hover over the installation you're using, select Edit > More options, find the JVM Arguments, and replace '2G' in '-Xmx2G' with whatever amount you want
#302 [02:54] * Lord_of_Life [~Lord@46.217.157.133] has joined #minecrafthelp
#303 [02:54] <Andrio> Or whatever number is there
#304 [02:54] * Lord_of_Life_ [~Lord@46.217.167.168] has quit. (Ping timeout: 206 seconds)
#305 [02:55] <Harry3> Andrio 4 messages up...
#306 [02:55] <nicolaj> Mightyena and how to remove it
#307 [02:55] <Greymagic27> ??> nicolaj win/hosts/edit
#308 [02:55] <Mightyena> nicolaj: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#309 [02:55] <Mightyena> nicolaj: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#310 [02:55] <Greymagic27> nicolaj, Remove any entry containing the word mojang - Save the file by pressing CTRL+S then change your minecraft password
#311 [02:55] * Michael [webchat@222-153-40-22-fibre.sparkbb.co.nz] has joined #minecrafthelp
#312 [02:55] <Michael> Michael
#313 [02:56] * Michael is now known as Guest58794
#314 [02:56] <Andrio> hm
#315 [02:56] * Guest58794 [webchat@222-153-40-22-fibre.sparkbb.co.nz] has quit. (Client Quit)
#316 [02:56] * thatguy900 [webchat@cpe-101-174-78-215.bpbn-r-037.cht.nsw.bigpond.net.au] has quit. (Quit: webchat.esper.net)
#317 [02:57] * Eddie [webchat@99-120-100-216.lightspeed.sndgca.sbcglobal.net] has joined #minecrafthelp
#318 [02:57] * Eddie is now known as Guest59594
#319 [02:57] <Harry3> Andrio my processor is intel celeron 4 gig of ram and windows 8.1
#320 [02:58] <nicolaj> thx its working guys sorry i dint make a mistake with that and i will love the help you gave me :D
#321 [02:59] <Greymagic27> nicolaj, Make sure to change your password if you've not already and don't use MCLeaks again
#322 [02:59] <Guest59594> hello i am finally getting back into minecraft after buying it in 2009-2012 and i can somehow remember my username and password but cant remember the email i purchased it on, is there any way on checking what email was used (also cant find the confirmation number since it was so long ago)
#323 [02:59] <nicolaj> i know sorry :(
#324 [02:59] <jess> its taken so long its still on 58
#325 [02:59] <Greymagic27> ??> Guest59594 account/forgot-email
#326 [02:59] <Mightyena> Guest59594: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#327 [02:59] * li [webchat@105-228-11-158.ti-dsl.telkomsa.net] has quit. (Quit: webchat.esper.net)
#328 [03:01] <Harry3> Greymagic27 https://paste.ubuntu.com/p/NqfNQNnk4M/ is there anything apart from discord overlay that would make the Java(TM) SE Platfrom Binary to stop working
#329 [03:01] * Gabriel_E1 [webchat@141-138-41-188.dsl.iskon.hr] has joined #minecrafthelp
#330 [03:01] <Gabriel_E1> Hey
#331 [03:01] <Gabriel_E1> I lost my account
#332 [03:02] <Andrio> Harry3, usually malware, but I'm not seeing any there. You can try running a scan anyway.
#333 [03:02] * Gabriel_E1 [webchat@141-138-41-188.dsl.iskon.hr] has quit. (Client Quit)
#334 [03:02] <Harry3> Andrio how
#335 [03:02] <Andrio> ??> Harry3 AV/ADWCleaner
#336 [03:02] <Mightyena> Harry3: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#337 [03:02] <Mightyena> Harry3: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#338 [03:03] <jess> 30 minutes and its still stuck on 58
#339 [03:03] <Harry3> Mightyena ok ill be back asap
#340 [03:03] <Greymagic27> jess, Can I ask, what tool did you use? Malwarebytes or adwcleaner
#341 [03:03] * Harry3 [webchat@203-7-5-45.dyn.iinet.net.au] has quit. (Quit: webchat.esper.net)
#342 [03:04] <jess> the one mightyena said
#343 [03:06] * Harry3 [webchat@203-7-5-45.dyn.iinet.net.au] has joined #minecrafthelp
#344 [03:07] <Harry3> i ran the adw cleaner and i pressed start now but there is no clean and repair option
#345 [03:08] <Harry3> anyone here?
#346 [03:09] <Andrio> Harry3, did it find anything?
#347 [03:09] <Harry3> it says PUP.Optional.InstallCore 1 items found
#348 [03:10] <Harry3> then PUP.Optional.Legacy 4 items found
#349 [03:10] <jess> should i start again from the start?
#350 [03:12] <Harry3> Andrio
#351 [03:14] <Guest59594> i tried to log in with all the emails i can remember but no luck
#352 [03:15] <Guest59594> Andrio
#353 [03:15] <Guest59594> Mightyena
#354 [03:15] <Harry3> Greymagic27
#355 [03:16] * logan [webchat@107-210-38-252.lightspeed.dybhfl.sbcglobal.net] has joined #minecrafthelp
#356 [03:17] <logan> okay...
#357 [03:18] * jess [webchat@05424403.skybroadband.com] has quit. (Quit: webchat.esper.net)
#358 [03:18] <logan> what?
#359 [03:18] <logan> the flip is this
#360 [03:19] <logan> can I get help?!?!?!!
#361 [03:19] * Guest59594 [webchat@99-120-100-216.lightspeed.sndgca.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#362 [03:19] * jess [webchat@05424403.skybroadband.com] has joined #minecrafthelp
#363 [03:19] <logan> hello????\
#364 [03:19] <jess> can somebody send me the link to the malware please as it kicked me off my computer
#365 [03:20] <Harry3> jess i think i have it ill c
#366 [03:20] <Harry3> jess https://download.toolslib.net/download/direct/1/latest?channel=release
#367 [03:21] <jess> thank u
#368 [03:21] * Eddie [webchat@99-120-100-216.lightspeed.sndgca.sbcglobal.net] has joined #minecrafthelp
#369 [03:21] <Eddie> hi
#370 [03:21] <Eddie> hello i am finally getting back into minecraft after buying it in 2009-2012 and i can somehow remember my username and password but cant remember the email i purchased it on, is there any way on checking what email was used (also cant find the confirmation number since it was so long ago). i tried to log in with all the emails i can remember but no
#371 [03:21] <Eddie> luck
#372 [03:21] * Absol kicked Eddie from #minecrafthelp (Reason: ddie :Stop spamming)
#373 [03:21] <Harry3> jess u were looking for the adw cleaner yeh?
#374 [03:21] <jess> yeh
#375 [03:21] <logan> yo anyone know how you get java editon to work it takes to a dirt screen and then nothing happens when I make a world
#376 [03:21] * Eddie [webchat@99-120-100-216.lightspeed.sndgca.sbcglobal.net] has joined #minecrafthelp
#377 [03:21] <Eddie> hello i am finally getting back into minecraft after buying it in 2009-2012 and i can somehow remember my username and password but cant remember the email i purchased it on, is there any way on checking what email was used (also cant find the confirmation number since it was so long ago). i tried to log in with all the emails i can remember but no
#378 [03:21] <Eddie> luck
#379 [03:22] * Eddie is now known as Guest22372
#380 [03:23] <Guest22372> hello i am finally getting back into minecraft after buying it in 2009-2012 and i can somehow remember my username and password but cant remember the email i purchased it on, is there any way on checking what email was used (also cant find the confirmation number since it was so long ago). i tried to log in with all the emails i can remember but no
#381 [03:23] <Guest22372> luck
#382 [03:23] * jess [webchat@05424403.skybroadband.com] has quit. (Client Quit)
#383 [03:23] <logan> can you not spam
#384 [03:24] <Andrio> ??> logan tools/HJT
#385 [03:24] <Mightyena> logan: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#386 [03:24] <Mightyena> logan: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#387 [03:24] <Andrio> Guest22372, can you reset your password?
#388 [03:24] <Andrio> ??> Guest22372 account/forgot-email
#389 [03:24] <Mightyena> Guest22372: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#390 [03:24] <logan> uh
#391 [03:24] <logan> that's skettch
#392 [03:25] <Guest22372> i tried to log in with all the emails i can remember but no luck
#393 [03:26] * HI [webchat@c-73-222-254-160.hsd1.ca.comcast.net] has joined #minecrafthelp
#394 [03:27] <HI> I can't log in and I have an account
#395 [03:27] <Guest22372> help please
#396 [03:27] <HI> I need help getting my account back
#397 [03:28] * jess [webchat@05424403.skybroadband.com] has joined #minecrafthelp
#398 [03:28] <jess> right thats done and updated and done everything it has to what next?
#399 [03:29] * Guest22372 [webchat@99-120-100-216.lightspeed.sndgca.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#400 [03:29] <HI> help?
#401 [03:30] * HI [webchat@c-73-222-254-160.hsd1.ca.comcast.net] has quit. (Client Quit)
#402 [03:35] * DarkNoddy [~mordi@ti0020a400-2810.bb.online.no] has joined #minecrafthelp
#403 [03:36] <jess> its worked :D
#404 [03:37] * Mufst [webchat@static.kpn.net] has joined #minecrafthelp
#405 [03:44] * Mufst [webchat@static.kpn.net] has quit. (Quit: webchat.esper.net)
#406 [03:48] * Harry3 [webchat@203-7-5-45.dyn.iinet.net.au] has quit. (Quit: webchat.esper.net)
#407 [03:49] * nicolaj [webchat@70.158-248-197.customer.lyse.net] has quit. (Quit: webchat.esper.net)
#408 [03:53] * wolve6 [webchat@218.150.220.203.dial.dynamic.acc01-rail-gri.comindico.com.au] has joined #minecrafthelp
#409 [03:54] <wolve6> Hi, i bought minecraft collectors windows 10 for 39.95 but when i play it says it the java version not the windows 10 version
#410 [03:55] <wolve6> is there a way to upgade?
#411 [03:55] <wolve6> or do i need to buy whole new game?
#412 [03:56] <wolve6> help plz
#413 [03:56] <Andrio> Where did you buy it from?
#414 [03:57] <ff> hey i had a minecraft account and im trying to migrate it but i dont remember the email i had, however, i still have the transaction id and the username is there any way i can recover the email
#415 [03:58] <wolve6> minecraft website
#416 [03:58] * ff [webchat@60-242-170-251.static.tpgi.com.au] has quit. (Quit: webchat.esper.net)
#417 [04:10] * mojangareretards [webchat@cpe-101-166-201-84.ejui-cr-101.fli.sa.bigpond.net.au] has joined #minecrafthelp
#418 [04:10] * JustCallMeSomeone [webchat@176.205.43.120] has joined #minecrafthelp
#419 [04:10] <JustCallMeSomeone> Hello
#420 [04:11] <mojangareretards> I have been kicked out of my own Minecraft Realms server countless times at certain intervals due too the java.io.IOException error and its getting ridiculous. I have tried every solution available to me and nothing has fixed the issue permanently. Me and my friends have tried port forwarding and numerous restarts of both our PCs and Minecraft to
#421 [04:11] <mojangareretards> no avail. I want a permanent fix for this problem.
#422 [04:12] * mojangareretards [webchat@cpe-101-166-201-84.ejui-cr-101.fli.sa.bigpond.net.au] has quit. (Client Quit)
#423 [04:15] * SmyleFlo [webchat@2.227.252.220] has joined #minecrafthelp
#424 [04:17] * Newbyte [webchat@c-5eea314d-74736162.cust.telenor.se] has joined #minecrafthelp
#425 [04:18] <Newbyte> hey, I'm trying to play Minecraft on Windows 10, but upon launching the game (from the launcher) nothing appears, and after a bit the launcher comes back telling me that the game crashed
#426 [04:18] <Newbyte> I have tried both the old and the new launcher
#427 [04:19] <Newbyte> Checking the error log tells me that the "Game closed with id 2"
#428 [04:19] <Newbyte> and "Fatal Process crashed with exit code -1073740791"
#429 [04:20] * SmyleFlo [webchat@2.227.252.220] has quit. (Client Quit)
#430 [04:20] <JustCallMeSomeone> Any operators online
#431 [04:21] <Newbyte> operators?
#432 [04:21] <JustCallMeSomeone> yup
#433 [04:21] <Newbyte> what's that?
#434 [04:21] <JustCallMeSomeone> they the people who help
#435 [04:21] <Newbyte> aha
#436 [04:28] * TheKessinger [webchat@51.90-149-150.nextgentel.com] has joined #minecrafthelp
#437 [04:30] <TheKessinger> Hey, i went to Minecon 2015, and i did not get my cape, i never thought much of it until now with the surge of popularity again. i would like my cape to be honest.
#438 [04:32] * wolve6 [webchat@218.150.220.203.dial.dynamic.acc01-rail-gri.comindico.com.au] has quit. (Quit: webchat.esper.net)
#439 [04:41] * Nick7 [webchat@b0184a42.bb.sky.com] has joined #minecrafthelp
#440 [04:42] * Newbyte [webchat@c-5eea314d-74736162.cust.telenor.se] has joined #minecrafthelp
#441 [04:43] <Newbyte> hello again, I think I got disconnected
#442 [04:43] <Nick7> Hi, Mojang support responded to my ticket around 2-3 days ago and i'm not sure how to respond to them (I just replied to the email but they havnt responded and I didnt get any confirmation that they received it. Do you reply by reply to the email or some other way?
#443 [04:44] <Nick7> anyone there?
#444 [04:45] <JustCallMeSomeone> dont worry
#445 [04:45] <JustCallMeSomeone> it happned to me
#446 [04:45] <JustCallMeSomeone> i had to wait 11 days for another response
#447 [04:45] <JustCallMeSomeone> and now again they arent responding
#448 [04:45] <JustCallMeSomeone> again
#449 [04:45] <Nick7> ah I see thanks
#450 [04:45] <Nick7> not the fastest support ive seen
#451 [04:46] <JustCallMeSomeone> yup
#452 [04:46] * Newbyte [webchat@c-5eea314d-74736162.cust.telenor.se] has quit. (Client Quit)
#453 [04:46] * Nick7 [webchat@b0184a42.bb.sky.com] has quit. (Quit: webchat.esper.net)
#454 [04:46] * JustCallMeSomeone [webchat@176.205.43.120] has quit. (Quit: webchat.esper.net)
#455 [05:00] * Matt7 [webchat@cpc149610-rdng29-2-0-cust224.15-3.cable.virginm.net] has joined #minecrafthelp
#456 [05:00] * yoshii [webchat@ip5653955e.direct-adsl.nl] has joined #minecrafthelp
#457 [05:01] <Matt7> Hi i put a ticket in on the 31st of May, does anyone know how long the wait time is for tickets atm?
#458 [05:02] <yoshii> Hello, i play minecraft for a really long time now. But i can't log in. I dont know my password anymore and my email is closed and they can't help me. What should i do now?
#459 [05:07] * josh4 [webchat@90.248.107.70] has joined #minecrafthelp
#460 [05:09] * PotatoGod937 [webchat@static.belong.com.au] has joined #minecrafthelp
#461 [05:09] <josh4> every time i try to run minecraft of the launcher 1.14.1 the game open gets close to the end and then crashes every time without fail i have uninstalled and re installed 10 times and have completely re set my pc and have brought another account but it still doesn't work
#462 [05:10] <PotatoGod937> so i need to change my email but i cant because i used a fake email and never could verify it and every time i try and change it it says i must verify my email
#463 [05:11] <PotatoGod937> i already contacted mojang support but they are really slow
#464 [05:14] * ff [webchat@60-242-170-251.static.tpgi.com.au] has joined #minecrafthelp
#465 [05:14] * ff [webchat@60-242-170-251.static.tpgi.com.au] has quit. (Client Quit)
#466 [05:19] * yoshii [webchat@ip5653955e.direct-adsl.nl] has quit. (Quit: webchat.esper.net)
#467 [05:29] * Brooooo [webchat@host235-58-dynamic.50-82-r.retail.telecomitalia.it] has joined #minecrafthelp
#468 [05:29] <Brooooo> hello?
#469 [05:29] <Brooooo> hello?
#470 [05:31] * Brooooo [webchat@host235-58-dynamic.50-82-r.retail.telecomitalia.it] has left #minecrafthelp
#471 [05:32] * josh4 [webchat@90.248.107.70] has quit. (Quit: webchat.esper.net)
#472 [05:36] * scotty2hottie48 [webchat@host201-166-dynamic.37-79-r.retail.telecomitalia.it] has joined #minecrafthelp
#473 [05:37] <scotty2hottie48> im using myy old mail
#474 [05:37] <scotty2hottie48> but i cannot log in into minecraft
#475 [05:37] <scotty2hottie48> im so annoys
#476 [05:37] <scotty2hottie48> SO MUCH ANNOYS
#477 [05:37] * Ludo [webchat@24-230-225-36.tr.cgocable.ca] has joined #minecrafthelp
#478 [05:37] <scotty2hottie48> why did u delete the migration of the account
#479 [05:37] * Ludo [webchat@24-230-225-36.tr.cgocable.ca] has quit. (Client Quit)
#480 [05:37] <scotty2hottie48> one day when this game will fail
#481 [05:37] <scotty2hottie48> you will think about this
#482 [05:38] <scotty2hottie48> and you will say
#483 [05:38] <scotty2hottie48> what bullshit i did
#484 [05:38] <Absol> scotty2hottie48: Please keep it civil
#485 [05:38] <scotty2hottie48> now
#486 [05:38] <scotty2hottie48> the people will quit
#487 [05:38] <scotty2hottie48> trust me
#488 [05:39] <scotty2hottie48> you made the bilions
#489 [05:39] <scotty2hottie48> and now
#490 [05:39] <scotty2hottie48> the people who spent their money
#491 [05:39] <scotty2hottie48> in unmigrated account
#492 [05:39] <scotty2hottie48> want to quit
#493 [05:39] <scotty2hottie48> and i will follow them
#494 [05:39] <scotty2hottie48> and they are lot of
#495 [05:40] * eljose [webchat@p4FD34E42.dip0.t-ipconnect.de] has joined #minecrafthelp
#496 [05:40] <scotty2hottie48> you have earned it
#497 [05:40] * LagxLouiepwner [webchat@dsl.49.148.30.136.pldt.net] has joined #minecrafthelp
#498 [05:40] <scotty2hottie48> you made the bilions
#499 [05:40] <LagxLouiepwner> I bought the Minecraft but it says I only have the demo
#500 [05:40] <scotty2hottie48> and now
#501 [05:40] <scotty2hottie48> the people who spent their money
#502 [05:40] <scotty2hottie48> in unmigrated account
#503 [05:41] <scotty2hottie48> want to quit
#504 [05:41] <scotty2hottie48> you have earned it
#505 [05:41] <Andrio> scotty2hottie48, what happens when you try to log in?
#506 [05:41] <Andrio> LagxLouiepwner, did you choose a profile name?
#507 [05:42] <scotty2hottie48> he say "if you account was created after 12 november or if it as been migrated use your email"
#508 [05:43] <eljose> Hey there, I have an old minecraft account which I want to migrate, but I don`t remember my username. Is there a way to get the username back?
#509 [05:43] <Andrio> ??> eljose account/send-email
#510 [05:43] <Mightyena> eljose: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#511 [05:43] <Mightyena> eljose: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#512 [05:43] <Andrio> scotty2hottie48, what happens when you try that?
#513 [05:44] <scotty2hottie48> he say "if you account was created after 12 november or if it as been migrated use your email"
#514 [05:44] <scotty2hottie48> again
#515 [05:44] <scotty2hottie48> Im so annoys
#516 [05:44] <eljose> @andrio does this also work without the transaction ID?
#517 [05:45] <scotty2hottie48> listen to me
#518 [05:45] <scotty2hottie48> i've migrated that account
#519 [05:45] <scotty2hottie48> and now
#520 [05:45] <scotty2hottie48> i can't log in
#521 [05:45] <scotty2hottie48> i tryed
#522 [05:45] <scotty2hottie48> to use
#523 [05:45] <scotty2hottie48> new mail and password
#524 [05:45] <scotty2hottie48> and old mail end password
#525 [05:45] <scotty2hottie48> but nothing
#526 [05:46] <Andrio> ??> scotty2hottie48 scold/\n
#527 [05:46] <Mightyena> scotty2hottie48: The Enter key is not a comma. Please don't flood the channel with many lines of just two or three words each. Learn how to use complete sentences and commas.
#528 [05:46] <Andrio> eljose, maybe; you can look at the link on the form or ask about alternative verification methods.
#529 [05:46] <Andrio> scotty2hottie48, try resetting your password
#530 [05:47] <scotty2hottie48> and later
#531 [05:47] <scotty2hottie48> which mail i must use
#532 [05:47] <Andrio> scotty2hottie48, try each of them
#533 [05:49] * Lofe [webchat@85.190.79.16] has joined #minecrafthelp
#534 [05:50] <eljose> Andrio alright, thanky. Will try
#535 [05:50] <eljose> *thanks
#536 [05:50] <LagxLouiepwner> how do you redeem the Minecraft java edition?
#537 [05:51] <scotty2hottie48> Thank you so much Andrio!
#538 [05:51] <Andrio> no problem.
#539 [05:51] <scotty2hottie48> <3333
#540 [05:51] <scotty2hottie48> im so happyyyyyyyyyyyyyyy
#541 [05:51] <Andrio> 3332?
#542 [05:51] <scotty2hottie48> tytytytytyyttyy
#543 [05:51] <Lofe> *e*
#544 [05:51] <scotty2hottie48> :)
#545 [05:51] <Andrio> LagxLouiepwner, buy it?
#546 [05:51] <Lofe> ^, how else would you do it..?
#547 [05:51] <LagxLouiepwner> bought it Andrio
#548 [05:52] <LagxLouiepwner> b ut don't have it yet
#549 [05:52] <Lofe> Go to minecraft.net, download it & login?
#550 [05:52] <LagxLouiepwner> yes
#551 [05:52] <LagxLouiepwner> I did
#552 [05:52] <Lofe> Then open "Minecraft"?
#553 [05:52] <LagxLouiepwner> it says demo only
#554 [05:52] <Lofe> Did you login?
#555 [05:53] <LagxLouiepwner> yes
#556 [05:53] <Lofe> Are you sure you bought it?
#557 [05:53] <LagxLouiepwner> yes 26 dollars
#558 [05:53] <Andrio> LagxLouiepwner, did you choose a profile name?
#559 [05:53] <Lofe> ^
#560 [05:53] <LagxLouiepwner> Andrio ye
#561 [05:53] <Andrio> LagxLouiepwner, what is it?
#562 [05:54] <LagxLouiepwner> will you have to redeem it then?
#563 [05:56] * Dinoseth [webchat@bcde0b80.skybroadband.com] has joined #minecrafthelp
#564 [05:57] <Dinoseth> my minecraft game won't load.
#565 [05:57] * Dinoseth [webchat@bcde0b80.skybroadband.com] has quit. (Client Quit)
#566 [06:02] * eljose [webchat@p4FD34E42.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#567 [06:05] * JustCallMeSomeone [webchat@176.205.43.120] has joined #minecrafthelp
#568 [06:05] <JustCallMeSomeone> hello
#569 [06:07] * scotty2hottie48 [webchat@host201-166-dynamic.37-79-r.retail.telecomitalia.it] has quit. (Quit: webchat.esper.net)
#570 [06:08] * nelis [webchat@dhcp-089-099-122-155.chello.nl] has joined #minecrafthelp
#571 [06:09] <nelis> i can't login anywhere with my account on this laptop but on my phone and a other laptop i can login whats wrong?
#572 [06:09] <JustCallMeSomeone> any MODERATORS online
#573 [06:10] <Andrio> ??> JustCallMeSomeone ask
#574 [06:10] <Mightyena> JustCallMeSomeone: Please don't ask to ask or just say "I need help" - just ask your question or state what you need help with, and be as specific as possible.
#575 [06:10] <Mightyena> JustCallMeSomeone: If you are unsure if the question is appropriate, just ask it and you will be informed if it is not.
#576 [06:10] <Andrio> ??> nelis tools/HJT
#577 [06:10] <Mightyena> nelis: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#578 [06:10] <Mightyena> nelis: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#579 [06:14] <JustCallMeSomeone> andrio sorry i was afk thats y i didnt reply
#580 [06:15] * nelis [webchat@dhcp-089-099-122-155.chello.nl] has quit. (Quit: webchat.esper.net)
#581 [06:16] <JustCallMeSomeone> i emailed mojang 2 months ago and they replied like 1 and a half weeks ago. But like for 11 days they didnt reply but like 2days ago they did reply and now they arent, so i was wondering why they arent responding
#582 [06:19] <JustCallMeSomeone> Im really sorry if that message isnt undersrandable
#583 [06:20] <Andrio> JustCallMeSomeone, so you've had a conversation going with them for at least 2 turns?
#584 [06:21] <JustCallMeSomeone> Yes
#585 [06:21] <JustCallMeSomeone> i believe so
#586 [06:21] <Andrio> JustCallMeSomeone, it's possibly because they've been busy
#587 [06:22] <JustCallMeSomeone> ok
#588 [06:22] <Andrio> JustCallMeSomeone, did you get an automated confirmation email each time?
#589 [06:22] <JustCallMeSomeone> yes
#590 [06:22] <Andrio> mm
#591 [06:22] <JustCallMeSomeone> no wait i only sent one ticket
#592 [06:22] <JustCallMeSomeone> not 2
#593 [06:24] * Mutizzz [webchat@m37-0-242-240.cust.tele2.lt] has joined #minecrafthelp
#594 [06:25] <Mutizzz> i cant log in in to minecraft.net and minecraft launcher on this pc
#595 [06:25] * megan [webchat@5e03acd2.bb.sky.com] has joined #minecrafthelp
#596 [06:26] <Andrio> Mutizzz, can you log in at https://account.mojang.com/ ?
#597 [06:26] <Mutizzz> yes
#598 [06:26] * Dani [webchat@229.red-79-147-171.dynamicip.rima-tde.net] has joined #minecrafthelp
#599 [06:26] <megan> hi! I have been trying to change my Minecraft username however it wont let me. Everytime I change it, the page freezes for around a minute and refreshes with my old username, not the one I changed it to. What should I do?
#600 [06:26] <JustCallMeSomeone> so andrio, should i just wait
#601 [06:27] <Mutizzz> Andrio yes i can
#602 [06:28] <Dani> hey, do you know how long it takes support to answers the emails?
#603 [06:28] <Andrio> ??> Dani account/send-email/wait-time
#604 [06:28] <Mightyena> Dani: Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: https://help.mojang.com/customer/portal/articles/359446
#605 [06:28] <Andrio> JustCallMeSomeone, how long has it been since your last email?
#606 [06:28] <Andrio> ??> Mutizzz tools/HJT
#607 [06:28] <Mightyena> Mutizzz: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#608 [06:28] <Mightyena> Mutizzz: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#609 [06:28] <JustCallMeSomeone> 2 days and before that 12 days and before that 2 months
#610 [06:28] <Dani> em
#611 [06:29] <Dani> last friday
#612 [06:30] * Dani [webchat@229.red-79-147-171.dynamicip.rima-tde.net] has quit. (Client Quit)
#613 [06:31] * Hannah [webchat@58-84-204-88.r.fuzenet.com.au] has joined #minecrafthelp
#614 [06:32] <Hannah> Hey, so I am having problems with minecraft realms. It crashes me every 1-2 minutes. Its fine on other servers. My internet speed is super high so theres no reason for it to time out. I'm on a macbook as well.
#615 [06:33] <Andrio> megan, at https://account.mojang.com/me/renameProfile/yourUUID ?
#616 [06:34] <megan> thanks!
#617 [06:36] <JustCallMeSomeone> So Andrio what shall i do
#618 [06:37] <Andrio> JustCallMeSomeone, wait for a reply.
#619 [06:37] <JustCallMeSomeone> ok thank you so much for your time
#620 [06:39] * bildramer1 [~bildramer@2a02:587:6203:d200:b5b4:ac39:d6b5:6962] has quit. (Quit: alway rember happy day)
#621 [06:39] * JustCallMeSomeone [webchat@176.205.43.120] has quit. (Quit: webchat.esper.net)
#622 [06:39] * bildramer [~bildramer@2a02:587:6203:d200:b5b4:ac39:d6b5:6962] has joined #minecrafthelp
#623 [06:39] * bildramer [~bildramer@2a02:587:6203:d200:b5b4:ac39:d6b5:6962] has quit. (Remote host closed the connection)
#624 [06:39] * bildramer [~bildramer@2a02:587:6203:d200:b5b4:ac39:d6b5:6962] has joined #minecrafthelp
#625 [06:40] * Mutizzz [webchat@m37-0-242-240.cust.tele2.lt] has quit. (Quit: webchat.esper.net)
#626 [06:42] * Mutizzz [webchat@m37-0-242-240.cust.tele2.lt] has joined #minecrafthelp
#627 [06:48] <Mutizzz> i sent it
#628 [06:50] <Mutizzz> i semd hjt
#629 [06:50] <Mutizzz> send*
#630 [06:50] * megan [webchat@5e03acd2.bb.sky.com] has quit. (Quit: webchat.esper.net)
#631 [06:54] * wuzi666 [webchat@77.119.251.115.static.drei.at] has joined #minecrafthelp
#632 [06:54] <wuzi666> i can't log in with my account and i get no forgot password mail
#633 [06:58] * Hannah [webchat@58-84-204-88.r.fuzenet.com.au] has quit. (Quit: webchat.esper.net)
#634 [07:00] * Jayden [webchat@123-243-244-229.tpgi.com.au] has joined #minecrafthelp
#635 [07:01] * Jayden [webchat@123-243-244-229.tpgi.com.au] has quit. (Client Quit)
#636 [07:02] * Dan0186 [webchat@31.185.38.254] has joined #minecrafthelp
#637 [07:03] <Dan0186> Hello, everythime I try to open minecraft the start up freezes then it crashes
#638 [07:05] <Dan0186> ?
#639 [07:05] * gavindotulong [webchat@103.120.66.68] has joined #minecrafthelp
#640 [07:06] <gavindotulong> hi! i have an issue where someone griefed my minecraft realm, and i want to turn the backup into 2 days ago and 6 hours or something, not just 2 days ago, can someone please help me? thank you!
#641 [07:17] * ToesAndFoot [webchat@176.205.43.120] has joined #minecrafthelp
#642 [07:17] * ToesAndFoot [webchat@176.205.43.120] has quit. (Client Quit)
#643 [07:18] * Iusii [webchat@h77-53-105-205.cust.a3fiber.se] has joined #minecrafthelp
#644 [07:20] * TheKessinger [webchat@51.90-149-150.nextgentel.com] has quit. (Quit: webchat.esper.net)
#645 [07:20] * Mutizzz [webchat@m37-0-242-240.cust.tele2.lt] has quit. (Quit: webchat.esper.net)
#646 [07:20] <Iusii> when i try to login to minecraft it says im putting in the wrong password and when i try to login to minecraft on the internet it dosent do anything(no message or anything) I have reset i my password 2 times and it stills tells me im putting in the wrong password
#647 [07:21] * sdff [webchat@www.salland.eu] has joined #minecrafthelp
#648 [07:22] * sdff [webchat@www.salland.eu] has quit. (Client Quit)
#649 [07:22] * wendelboe [webchat@178.157.249.85] has joined #minecrafthelp
#650 [07:23] <wendelboe> Don't know if this is a new question, but how long does migration from old minecraft (paid) to mojang usually take ?
#651 [07:25] <Dan0186> is that a question for me?
#652 [07:26] * Asdertom [webchat@94.red-79-158-114.dynamicip.rima-tde.net] has joined #minecrafthelp
#653 [07:27] <Asdertom> I cant log in Minecraft premium
#654 [07:27] <wendelboe> just in general, it has been 9 days since migration confirmation mail
#655 [07:29] * wuzi666 [webchat@77.119.251.115.static.drei.at] has quit. (Quit: webchat.esper.net)
#656 [07:31] * Dan0186 [webchat@31.185.38.254] has quit. (Quit: webchat.esper.net)
#657 [07:36] * Martin [webchat@229.red-79-147-171.dynamicip.rima-tde.net] has joined #minecrafthelp
#658 [07:37] <Martin> Hi
#659 [07:37] <Martin> Is it real that the waiting list for support is more than 1 month? or is outdate
#660 [07:37] <Martin> i mean https://help.mojang.com/customer/portal/articles/359446
#661 [07:38] <Iusii> lol
#662 [07:38] <Iusii> they need to step up the game
#663 [07:39] <Martin> :/
#664 [07:41] <Martin> mojang need professionalization...
#665 [07:41] <wendelboe> I dont even know if my migration succeded or not, would have though it succeded if i got a mail quickly/auto-mail - but haven't got any info on that my migration failed XD
#666 [07:42] * Iusii [webchat@h77-53-105-205.cust.a3fiber.se] has quit. (Quit: webchat.esper.net)
#667 [07:44] * JustCallMeSomeone [webchat@176.205.43.120] has joined #minecrafthelp
#668 [07:47] * oxy [webchat@CPE1cabc09b0453-CM1cabc09b0450.cpe.net.cable.rogers.com] has joined #minecrafthelp
#669 [07:48] <oxy> i bought realms but cannot add players ?
#670 [07:49] * Matt7 [webchat@cpc149610-rdng29-2-0-cust224.15-3.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#671 [07:51] * TrickzWaste [webchat@cpc93324-hers8-2-0-cust1512.6-3.cable.virginm.net] has joined #minecrafthelp
#672 [07:51] <TrickzWaste> Hello
#673 [07:51] <oxy> hi
#674 [07:51] <TrickzWaste> Are you mod
#675 [07:51] <oxy> no
#676 [07:51] <TrickzWaste> Neither
#677 [07:52] <TrickzWaste> I need mod
#678 [07:55] <TrickzWaste> Okay I don't know how this works so I'm going to go now bye!
#679 [07:55] * TrickzWaste [webchat@cpc93324-hers8-2-0-cust1512.6-3.cable.virginm.net] has quit. (Client Quit)
#680 [07:56] * TheSilentLink [~TheSilent@host86-133-170-10.range86-133.btcentralplus.com] has quit. (Quit: Good Bye! My bouncer has probably crashed or lost connection to the internet...)
#681 [07:58] * Huufle [webchat@46-246-64-13-static.glesys.net] has joined #minecrafthelp
#682 [07:59] * JustCallMeSomeone [webchat@176.205.43.120] has quit. (Quit: webchat.esper.net)
#683 [08:00] * TheSilentLink [~TheSilent@host86-133-170-10.range86-133.btcentralplus.com] has joined #minecrafthelp
#684 [08:00] <Huufle> cant log in with my email/username and password. i tried switch password and no use. and whats the best thing? i can log in on webbrowser (mojang account), but can log in to minecraft itself
#685 [08:01] * TheSilentLink [~TheSilent@host86-133-170-10.range86-133.btcentralplus.com] has quit. (Remote host closed the connection)
#686 [08:10] * TheSilentLink [~TheSilent@host86-133-170-10.range86-133.btcentralplus.com] has joined #minecrafthelp
#687 [08:17] * Martin [webchat@229.red-79-147-171.dynamicip.rima-tde.net] has quit. (Quit: webchat.esper.net)
#688 [08:20] * Ping [webchat@ipservice-092-218-123-059.092.218.pools.vodafone-ip.de] has joined #minecrafthelp
#689 [08:21] * Ping [webchat@ipservice-092-218-123-059.092.218.pools.vodafone-ip.de] has quit. (Client Quit)
#690 [08:24] * elliot [webchat@5e054b13.bb.sky.com] has joined #minecrafthelp
#691 [08:24] <elliot> refund
#692 [08:24] <elliot> refund
#693 [08:24] * elliot [webchat@5e054b13.bb.sky.com] has left #minecrafthelp
#694 [08:31] * FireSafe3747321 [webchat@ip5f5bfd30.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#695 [08:32] <FireSafe3747321> Hallo
#696 [08:32] <FireSafe3747321> I don
#697 [08:36] <FireSafe3747321> Hello, I have a new tablet. I have minecraft app installed. But I do not remember which email address I signed up with. Only the user name
#698 [08:38] * timmywig [webchat@host109-153-75-84.range109-153.btcentralplus.com] has joined #minecrafthelp
#699 [08:39] * FireSafe3747321 [webchat@ip5f5bfd30.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#700 [08:39] <FireSafe3747321> Hello, I have a new tablet. I have minecraft app installed. But I do not remember which email address I signed up with. Only the user name
#701 [08:40] * slurpeeaddiction [webchat@static-58-108-233-54.optusnet.com.au] has joined #minecrafthelp
#702 [08:41] <slurpeeaddiction> hello?
#703 [08:41] <FireSafe3747321> Hello
#704 [08:42] <slurpeeaddiction> r u a helper?
#705 [08:43] <FireSafe3747321> I need help
#706 [08:43] <slurpeeaddiction> same
#707 [08:46] * FireSafe3747321 [webchat@ip5f5bfd30.dynamic.kabel-deutschland.de] has quit. (Quit: webchat.esper.net)
#708 [08:52] * nicolas [webchat@45.232.32.35] has joined #minecrafthelp
#709 [08:54] <nicolas> hi i have a problem with minecraft
#710 [08:58] * oxy [webchat@CPE1cabc09b0453-CM1cabc09b0450.cpe.net.cable.rogers.com] has quit. (Quit: webchat.esper.net)
#711 [09:00] * nicolas [webchat@45.232.32.35] has quit. (Quit: webchat.esper.net)
#712 [09:02] * Astraban [webchat@45.232.32.35] has joined #minecrafthelp
#713 [09:02] <Astraban> The game crashed whilst initializing game /
#714 [09:02] <Astraban> what is this error
#715 [09:07] * BoErFar [webchat@127.158-248-135.customer.lyse.net] has joined #minecrafthelp
#716 [09:07] <BoErFar> Hey
#717 [09:07] <BoErFar> Is there life here?
#718 [09:08] * Andrio zombie groan
#718 [09:11] <BoErFar> off
#719 [09:11] <BoErFar> damn
#720 [09:11] <BoErFar> Oof
#721 [09:11] * BoErFar [webchat@127.158-248-135.customer.lyse.net] has quit. (Client Quit)
#722 [09:13] * Harry8 [webchat@host81-135-7-113.range81-135.btcentralplus.com] has joined #minecrafthelp
#723 [09:13] <Harry8> Hello
#724 [09:13] * OmegaWolf_28 [webchat@din-63-94-231-77.ipcom.comunitel.net] has joined #minecrafthelp
#725 [09:13] <Harry8> I an unable to log on
#726 [09:14] <OmegaWolf_28> me too
#727 [09:14] * Harry8 [webchat@host81-135-7-113.range81-135.btcentralplus.com] has quit. (Client Quit)
#728 [09:15] * Harry8 [webchat@host81-135-7-113.range81-135.btcentralplus.com] has joined #minecrafthelp
#729 [09:15] <Harry8> hello, i am unable to log in?
#730 [09:16] <Andrio> Harry8 and OmegaWolf_28, what happens when you try?
#731 [09:16] <Harry8> password fails
#732 [09:16] <Harry8> i have tryed resseting but no emai l come through
#733 [09:16] <OmegaWolf_28> pasword or username is incorrect
#734 [09:17] <Andrio> Harry8 and OmegaWolf_28, can you log in at https://account.mojang.com/ ?
#735 [09:17] <Harry8> i have tryed resetting on all 4 of my email accounts but no email has came through
#736 [09:17] <OmegaWolf_28> yes, i can
#737 [09:18] <Harry8> what do you mean?
#738 [09:18] <OmegaWolf_28> I can log in Mojang
#739 [09:18] <Harry8> i cant sadly :(
#740 [09:19] <Harry8> i have tryed everything
#741 [09:19] <Harry8> someone may have taken my account (hacked)?
#742 [09:20] <OmegaWolf_28> I tried to log in Minecraft in my old computer and I can, but for some reason in my actual one I can't
#743 [09:21] <Harry8> yea thats the same with me
#744 [09:21] <Harry8> exept i dont have my old one anymore
#745 [09:22] <Andrio> ??> OmegaWolf_28 tools/HJT
#746 [09:22] <Mightyena> OmegaWolf_28: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#747 [09:22] <Mightyena> OmegaWolf_28: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#748 [09:22] <Andrio> Harry8, checked your spam folders?
#749 [09:23] * Avril [webchat@54-240-197-231.amazon.com] has joined #minecrafthelp
#750 [09:23] <Harry8> i have checked the spam folders
#751 [09:23] <Avril> hi guys I hope you can help me - I've been waiting for password resetting email for ...over a week now and nothing - CS is not replying as well nor MOJANG on twitter... need help :)
#752 [09:24] * Eric [webchat@118.100.165.5] has joined #minecrafthelp
#753 [09:24] <Huufle> cant log in with my email/username and password. i tried switch password and no use. and whats the best thing? i can log in on webbrowser (mojang account), but can log in to minecraft itself
#754 [09:24] <Eric> Hello
#755 [09:24] <Harry8> same with me, avril
#756 [09:25] <Avril> nothing in spam nothing on either of my email accounts :( CS response rate is awful
#757 [09:25] <Andrio> Harry8, see https://help.mojang.com/customer/en/portal/articles/901432-changing-your-email-address-mojang-accounts-?b_id=5408
#758 [09:25] <Andrio> Avril, unfortunately we can't do much about that
#759 [09:25] <Andrio> ??> Avril account/send-email/wait-time
#760 [09:25] <Mightyena> Avril: Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: https://help.mojang.com/customer/portal/articles/359446
#761 [09:25] <OmegaWolf_28> https://paste.gg/p/anonymous/39022d8ac21346e093a6e5e21552ab3a
#762 [09:25] <OmegaWolf_28> https://paste.gg/p/anonymous/39022d8ac21346e093a6e5e21552ab3a
#763 [09:26] <Andrio> Huufle, checked your spam folder?
#764 [09:26] <Avril> thanks guys :*
#765 [09:26] <Eric> I had a problem with redeem code. I redeemed it on the wrong version. It looks like I installed xbox version in windows 10 instead of the real windows 10 version. I hope this problem could be solve. I just bought the redeem code recently, and redeemed it just few hours ago.
#766 [09:26] <Andrio> Eric, where did you buy it from?
#767 [09:26] <Andrio> ??> OmegaWolf_28 info/MCLeaks
#768 [09:26] <Mightyena> OmegaWolf_28: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#769 [09:26] <Mightyena> OmegaWolf_28: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#770 [09:26] <Andrio> ??> OmegaWolf_28 win/hosts/edit
#771 [09:26] <Mightyena> OmegaWolf_28: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#772 [09:26] <Mightyena> OmegaWolf_28: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#773 [09:27] <Eric> vendor? idk what it's called
#774 [09:27] * Avril [webchat@54-240-197-231.amazon.com] has quit. (Client Quit)
#775 [09:27] <Harry8> i have got the text file
#776 [09:27] <Eric> like the amazon
#777 [09:28] <Eric> I'm sorry but I had trouble with some English statement.
#778 [09:28] <Huufle> yep, nothibg there
#779 [09:29] <Harry8> https://paste.gg/p/anonymous/ac1882dd6bd14348b8c343f8439d280f
#780 [09:29] <Harry8> thats the file
#781 [09:29] <Huufle> i change the pass, and cab logib in to mojang website, but on minecraft app, its just say wrong password
#782 [09:29] <Andrio> Eric, ok, and how did you redeem it?
#783 [09:30] <Harry8> Andrio
#784 [09:30] <Eric> through Microsoft store
#785 [09:30] <Andrio> Harry8, you probably need to have the email address changed
#786 [09:30] <Andrio> Eric, on a Windows 10 PC?
#787 [09:30] <Eric> I thought that it was Windows 10, like most youtubers used, but I got the one that looks like xbox version
#788 [09:30] <Harry8> ok, how do you change the email?
#789 [09:30] <Eric> yeah
#790 [09:31] <Andrio> Eric, that'd be the Windows 10 Edition
#791 [09:31] <Andrio> Harry8, see https://help.mojang.com/customer/en/portal/articles/901432-changing-your-email-address-mojang-accounts-?b_id=5408
#792 [09:31] <Andrio> Eric, if you want the Java Edition, which also runs on Windows 10, go to https://minecraft.net/
#793 [09:31] <Eric> do I just download it?
#794 [09:32] <OmegaWolf_28> I done what you ask, I have to do something more?
#795 [09:32] <Andrio> OmegaWolf_28, no, it should work now
#796 [09:32] <OmegaWolf_28> ok
#797 [09:32] <Andrio> Eric, unfortunately you'd have to buy it separately
#798 [09:32] <OmegaWolf_28> yes, now works, thank you
#799 [09:33] <Andrio> no problem
#800 [09:33] <Eric> oh no.. Is there any way to get back the redeem code? or any other solution?
#801 [09:33] <Harry8> it says to do security questions but i dont know how to
#802 [09:34] <Andrio> Harry8, do you know the security answers?
#803 [09:34] * OmegaWolf_28 [webchat@din-63-94-231-77.ipcom.comunitel.net] has quit. (Quit: webchat.esper.net)
#804 [09:34] <Andrio> Eric, I'm not aware that Microsoft allows that
#805 [09:35] <Harry8> i dont know how to get on the page to answer the questions
#806 [09:35] <Eric> ah...
#807 [09:36] <Andrio> Harry8, go to https://account.mojang.com/changeemail/request
#808 [09:37] <Harry8> it comes up with log in but i cant because i forgot password +~email
#809 [09:38] <Harry8> is there a way to get to the security questions without knowing the email
#810 [09:38] <Andrio> Harry8, try the link again
#811 [09:38] <Harry8> do you have discord, i could show you a screenshot of it
#812 [09:39] <Harry8> because the link only says log in
#813 [09:40] <Andrio> Harry8, at https://account.mojang.com/changeemail/request ?
#814 [09:41] <Harry8> nope, still comes up with sign in
#815 [09:41] <Andrio> hm
#816 [09:42] <Andrio> Harry8, you may need to contact Mojang then
#817 [09:42] <Harry8> ok, i have already done that but have not replied
#818 [09:43] <Harry8> do you know how long it will take for them to reply?
#819 [09:44] <Andrio> ??> Harry8 account/send-email/wait-time
#820 [09:44] <Mightyena> Harry8: Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: https://help.mojang.com/customer/portal/articles/359446
#821 [09:44] <Harry8> it will take 2 MONTHS?!?!?!!?
#822 [09:45] * Andrio nods
#822 [09:45] <Harry8> might be better rebuying
#823 [09:45] <Harry8> thank you for your time :)
#824 [09:46] <Harry8> have a great rest of your day
#825 [09:46] * Harry8 [webchat@host81-135-7-113.range81-135.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#826 [09:53] * Ethan [webchat@CPEac202ed3fa43-CMac202ed3fa40.cpe.net.cable.rogers.com] has joined #minecrafthelp
#827 [09:54] <Ethan> I can not remember my minecraft email
#828 [09:54] <Ethan> I tried every email I could thnk of but nothing worked
#829 [09:54] <Ethan> please help me
#830 [09:54] * DieBear [webchat@149.205.248.238] has joined #minecrafthelp
#831 [09:54] <DieBear> Hello ?
#832 [09:55] * Akizuki [webchat@5.50.165.209] has joined #minecrafthelp
#833 [09:55] <Akizuki> Hey
#834 [09:55] <DieBear> I cant login on my launcher or in web
#835 [09:55] <Akizuki> Il y a des gens francais ici ?
#836 [09:55] <DieBear> english ?
#837 [09:55] * DieBear [webchat@149.205.248.238] has quit. (Client Quit)
#838 [09:56] <Akizuki> Yes
#839 [09:57] <Akizuki> When I connect to a Minecraft server this puts the error:
#840 [09:57] <Akizuki> java.security.NoSuchAlgorithmException: AES KeyGenerator not available
#841 [10:00] * Akizuki [webchat@5.50.165.209] has quit. (Quit: webchat.esper.net)
#842 [10:04] * PotatoGod937 [webchat@static.belong.com.au] has quit. (Quit: webchat.esper.net)
#843 [10:04] * TheSilentLink [~TheSilent@host86-133-170-10.range86-133.btcentralplus.com] has quit. (Quit: Good Bye! My bouncer has probably crashed or lost connection to the internet...)
#844 [10:06] * Maker [webchat@ip851482153.gmk.net.pl] has joined #minecrafthelp
#845 [10:06] <Maker> Hey
#846 [10:06] <Maker> Anyone here?
#847 [10:08] * tumbleweed [~bildramer@2a02:587:6203:d200:b5b4:ac39:d6b5:6962] has joined #minecrafthelp
#848 [10:11] * Maker [webchat@ip851482153.gmk.net.pl] has quit. (Quit: webchat.esper.net)
#849 [10:11] * bildramer [~bildramer@2a02:587:6203:d200:b5b4:ac39:d6b5:6962] has quit. (Ping timeout: 198 seconds)
#850 [10:14] * Loois [webchat@93-41-158-13.ip82.fastwebnet.it] has joined #minecrafthelp
#851 [10:15] * Loois [webchat@93-41-158-13.ip82.fastwebnet.it] has quit. (Client Quit)
#852 [10:18] * ItsMM [webchat@ip46-32-111-231.zaindata.jo] has joined #minecrafthelp
#853 [10:18] <ItsMM> Hello
#854 [10:19] <ItsMM> I cant log in to servers
#855 [10:19] <ItsMM> it keeps on telling me invalid session
#856 [10:19] <ItsMM> restarted mc, didnt work. Uninstalled it then reinstalled it same issue
#857 [10:19] <ItsMM> deleted files same issue to lol
#858 [10:20] <Andrio> ??> ItsMM tools/HJT
#859 [10:20] <Mightyena> ItsMM: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#860 [10:20] <Mightyena> ItsMM: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#861 [10:21] * ElCrypster [webchat@r167-58-123-138.dialup.adsl.anteldata.net.uy] has joined #minecrafthelp
#862 [10:22] * ElCrypster [webchat@r167-58-123-138.dialup.adsl.anteldata.net.uy] has quit. (Client Quit)
#863 [10:27] <ItsMM> sure
#864 [10:28] <ItsMM> https://paste.ubuntu.com/p/v8YfR5dHyk/
#865 [10:28] <ItsMM> there u go
#866 [10:31] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#867 [10:31] * Loois [webchat@93-41-158-13.ip82.fastwebnet.it] has joined #minecrafthelp
#868 [10:31] <Loois> since you have updated the launcher 1.14 that before worked for me now when it starts crashing
#869 [10:32] * Frant3xYT [webchat@93.56.77.11] has joined #minecrafthelp
#870 [10:32] <Frant3xYT> hello
#871 [10:32] <Loois> hello
#872 [10:33] <Frant3xYT> why don't you let me access minecraft?
#873 [10:34] * kalin [webchat@78-83-31-28.spectrumnet.bg] has joined #minecrafthelp
#874 [10:34] <kalin> Hi guys
#875 [10:34] <kalin> I experience some troubles logging into my account
#876 [10:34] <kalin> nothing appears as error
#877 [10:34] * Ethan [webchat@CPEac202ed3fa43-CMac202ed3fa40.cpe.net.cable.rogers.com] has quit. (Quit: webchat.esper.net)
#878 [10:35] <Frant3xYT> I wrote that I got the email or password wrong
#879 [10:35] <kalin> but i've seen the network tab on the dev tools that the request sais "authentication failed" what should i do ?
#880 [10:38] <Frant3xYT> I get this message "Invalid e-mail address or password
#881 [10:38] <Frant3xYT> If your account was created after November 2012 or if it has been migrated, use your email. Otherwise use your username. "
#882 [10:39] <Loois> Have you recently bought the karl game?
#883 [10:39] * TheSilentLink [~TheSilent@host86-133-170-10.range86-133.btcentralplus.com] has joined #minecrafthelp
#884 [10:39] <kalin> but i cant log in into the website
#885 [10:40] * Loois [webchat@93-41-158-13.ip82.fastwebnet.it] has quit. (Quit: webchat.esper.net)
#886 [10:41] <ItsMM> I can log in to the website but not the game
#887 [10:42] * Auria [webchat@cpc133024-sals4-2-0-cust867.know.cable.virginm.net] has joined #minecrafthelp
#888 [10:43] * Auria [webchat@cpc133024-sals4-2-0-cust867.know.cable.virginm.net] has quit. (Client Quit)
#889 [10:47] * Kiwi [webchat@107-196-112-184.lightspeed.brhmal.sbcglobal.net] has joined #minecrafthelp
#890 [10:47] <Kiwi> I am so confused. I can not sign into my mc account with my email. after it said invalid token. and now it just let me make a new account with my old email. what is actually going on.
#891 [10:47] * Kiwi is now known as Guest18429
#892 [10:47] * Guest18429 [webchat@107-196-112-184.lightspeed.brhmal.sbcglobal.net] has quit. (Client Quit)
#893 [10:48] * TheKiwiColonel [webchat@107-196-112-184.lightspeed.brhmal.sbcglobal.net] has joined #minecrafthelp
#894 [10:48] * ItsMM [webchat@ip46-32-111-231.zaindata.jo] has quit. (Quit: webchat.esper.net)
#895 [10:48] <TheKiwiColonel> I am so confused. I can not sign into my mc account with my email. after it said invalid token. and now it just let me make a new account with my old email. what is actually going on.
#896 [10:49] * Ethan [webchat@CPEac202ed3fa43-CMac202ed3fa40.cpe.net.cable.rogers.com] has joined #minecrafthelp
#897 [10:49] <Ethan> hello i cannot remember my minecraft email
#898 [10:50] <Ethan> I tried every single email i could remember
#899 [10:50] <Ethan> I have my transaction ID
#900 [10:51] <Lord_Ralex> ??> Ethan mojang/email
#901 [10:51] <Mightyena> Ethan: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#902 [10:51] <Mightyena> Ethan: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#903 [10:51] * Ethan [webchat@CPEac202ed3fa43-CMac202ed3fa40.cpe.net.cable.rogers.com] has quit. (Client Quit)
#904 [10:52] * Frant3xYT [webchat@93.56.77.11] has quit. (Quit: webchat.esper.net)
#905 [11:03] * kalin [webchat@78-83-31-28.spectrumnet.bg] has quit. (Quit: webchat.esper.net)
#906 [11:05] * lynex [webchat@89-139-51-228.bb.netvision.net.il] has joined #minecrafthelp
#907 [11:06] <lynex> Hey, I wanted to change the name of my minecraft account and I didn't actually know how to so I clicked on Change without actually changing the username and I don't wanna waste 30 days can I please get another name change?
#908 [11:07] <Andrio> lynex, what was your old name?
#909 [11:07] <lynex> the name of the account?
#910 [11:07] <Andrio> Minecraft profile name
#911 [11:07] <lynex> KhizarAfridi
#912 [11:08] <Andrio> lynex, you should still be able to change it.
#913 [11:09] <lynex> It doesn't let me write a name change and says Oh no! You can only change your name every 30 days
#914 [11:10] <Andrio> lynex, are you sure you're using the right account? Does it show that name on your Mojang account page?
#915 [11:10] <Andrio> Is the UUID a9e04c2dade24f1e85b73f96e80f272e
#916 [11:10] <Andrio> ?
#917 [11:10] <Andrio> (It should be in the address of the name change page)
#918 [11:11] <lynex> 1sec lemme check
#919 [11:11] * TheSilentLink [~TheSilent@host86-133-170-10.range86-133.btcentralplus.com] has joined #minecrafthelp
#920 [11:12] <lynex> I cant find it :/
#921 [11:12] <Andrio> lynex, what were you trying to change to?
#922 [11:13] <lynex> something with the name lynex
#923 [11:13] <Andrio> ok
#924 [11:13] <Andrio> lynex, the name was changed to KhizarAfridi on July 25
#925 [11:13] <Andrio> do you know how that happened?
#926 [11:14] <Andrio> The previous name was Khizar1996
#927 [11:14] <lynex> I didn't know how to change my name so I just clicked on Change without actually typing in a new username
#928 [11:14] <lynex> Didn't know I have to type it and then press change
#929 [11:14] <Andrio> mm
#930 [11:14] <Andrio> lynex, unfortunately that means you'll have to wait the 30 days
#931 [11:14] <lynex> hm, ok thank you for the help
#932 [11:14] <Andrio> No problem
#933 [11:15] * lynex [webchat@89-139-51-228.bb.netvision.net.il] has quit. (Quit: webchat.esper.net)
#934 [11:20] * nick [webchat@toroon0560w-lp130-06-184-147-124-12.dsl.bell.ca] has joined #minecrafthelp
#935 [11:20] * nick [webchat@toroon0560w-lp130-06-184-147-124-12.dsl.bell.ca] has quit. (Client Quit)
#936 [11:22] * X_SavitarPanda_X [webchat@pool-68-133-7-180.bflony.fios.verizon.net] has joined #minecrafthelp
#937 [11:23] <X_SavitarPanda_X> Whenever I move my mouse any time in minecraft (including the menu), my game gets instant lag spike and doesn't stop until I stop moving my mouse.
#938 [11:24] <X_SavitarPanda_X> I don't know how to fix it, I reinstalled Java, restarted my computer, completely reinstalling minecraft by deleting the .minecraft folder
#939 [11:24] * timmywig [webchat@host109-153-75-84.range109-153.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#940 [11:28] * DinoConfirmed [webchat@m77-218-243-134.cust.tele2.se] has joined #minecrafthelp
#941 [11:28] <DinoConfirmed> Getting "internal exception: java.io.ioexception: an existing connection was forcibly closed by remote" issue when connecting too realms or specific servers, Any way to fix?
#942 [11:29] * TheSilentLink [~TheSilent@host86-133-170-10.range86-133.btcentralplus.com] has joined #minecrafthelp
#943 [11:32] * DinoConfirmed [webchat@m77-218-243-134.cust.tele2.se] has quit. (Client Quit)
#944 [11:38] * X_SavitarPanda_X [webchat@pool-68-133-7-180.bflony.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#945 [11:40] * RasputinAce [webchat@ua-83-226-40-84.bbcust.telenor.se] has joined #minecrafthelp
#946 [11:41] <RasputinAce> My Minecraft keeps on crashing by the mojang logo. Please send help
#947 [11:46] * wendelboe [webchat@178.157.249.85] has quit. (Quit: webchat.esper.net)
#948 [11:46] * Mattrockstar17 [webchat@burlon0240w-lp140-01-70-24-149-59.dsl.bell.ca] has joined #minecrafthelp
#949 [11:47] <Mattrockstar17> whenever i launch the game i will load the MOJANG screen and then the game will freeze
#950 [11:47] * Chris [webchat@CPE9050cac84fd3-CM9050cac84fd0.cpe.net.cable.rogers.com] has joined #minecrafthelp
#951 [11:47] <Chris> My Minecraft launcher launchs fine, however the launcher remains in a grey screen
#952 [11:48] <Chris> I've uninstalled and reinstalled it and the problem is persistant
#953 [11:48] <Chris> I'm able to run Minecraft on Technic Launcher but I can't through twitch or the vanilla launcher
#954 [11:51] * Mattrockstar17 [webchat@burlon0240w-lp140-01-70-24-149-59.dsl.bell.ca] has quit. (Quit: webchat.esper.net)
#955 [11:52] <RasputinAce> Im not able to run it at all...
#956 [11:53] <Chris> does it say anything
#957 [11:54] * loll [webchat@adsl-135.91.140.15.tellas.gr] has joined #minecrafthelp
#958 [11:55] * loll [webchat@adsl-135.91.140.15.tellas.gr] has quit. (Client Quit)
#959 [11:57] * Axeinator [webchat@abts-north-dynamic-205.244.177.122.airtelbroadband.in] has joined #minecrafthelp
#960 [11:57] <Axeinator> hello
#961 [11:57] <Axeinator> hello
#962 [11:57] <Axeinator> I need login help
#963 [11:58] * icraftone [webchat@host-41.238.243.169.tedata.net] has joined #minecrafthelp
#964 [11:58] <icraftone> Hi
#965 [11:58] <Axeinator> dude are you a mod
#966 [11:58] <Axeinator> I need help like rn
#967 [11:59] <icraftone> what me?
#968 [11:59] <Axeinator> my Minecraft isn't working
#969 [11:59] <Axeinator> bro ur a mod?
#970 [11:59] <Axeinator> ok bye
#971 [11:59] <icraftone> No, im here to ask a question.
#972 [11:59] <Andrio> ??> RasputinAce tools/HJT
#973 [11:59] <Mightyena> RasputinAce: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#974 [11:59] <Mightyena> RasputinAce: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#975 [11:59] * Axeinator [webchat@abts-north-dynamic-205.244.177.122.airtelbroadband.in] has quit. (Client Quit)
#976 [12:00] * Dofeengopper [webchat@abts-north-dynamic-205.244.177.122.airtelbroadband.in] has joined #minecrafthelp
#977 [12:00] <Dofeengopper> Hey, is there a moderator here?
#978 [12:00] <icraftone> I currently have a giant problem trying to migrate my account, basically i currently don't have access to the email i used to make the account nor the transaction ID, is there any hope in me migrating my account ?
#979 [12:00] <Andrio> ??> Dofeengopper ask
#980 [12:00] <Mightyena> Dofeengopper: Please don't ask to ask or just say "I need help" - just ask your question or state what you need help with, and be as specific as possible.
#981 [12:00] <Mightyena> Dofeengopper: If you are unsure if the question is appropriate, just ask it and you will be informed if it is not.
#982 [12:00] <Andrio> icraftone, maybe
#983 [12:00] <Andrio> ??> icraftone account/trans-ID
#984 [12:00] <Mightyena> icraftone: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#985 [12:01] <Andrio> icraftone, you can also ask Mojang about alternative verification methods.
#986 [12:01] <Dofeengopper> I cannot login into my account because it says invalid credentials
#987 [12:01] <Dofeengopper> I changed my password it still doesn't work
#988 [12:01] <Andrio> Dofeengopper, can you log in at https://account.mojang.com/ ?
#989 [12:01] <Dofeengopper> no, neither in launcher nor online
#990 [12:02] <RasputinAce> https://paste.ubuntu.com/p/zw3Y8HChbz/
#991 [12:02] <icraftone> Thats the problem, i dont have access to either the transaction ID nor the Email used to make the account.
#992 [12:02] <icraftone> Been a long time since i last came to the game.
#993 [12:03] <Andrio> RasputinAce, try disabling Player.me and the Discord overlay
#994 [12:04] <Andrio> hoi, did you change your password successfully?
#995 [12:04] <hoi> yes
#996 [12:04] <Andrio> icraftone, try the suggestions on that page anyway
#997 [12:04] <Andrio> ??> hoi login/throttle
#998 [12:04] <Mightyena> hoi: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#999 [12:04] <Mightyena> hoi: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#1000 [12:04] <hoi> last time I tried was ysterday
#1001 [12:04] <Andrio> hm
#1002 [12:05] <Andrio> ??> hoi tools/HJT
#1003 [12:05] <Mightyena> hoi: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1004 [12:05] <Mightyena> hoi: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1005 [12:05] <RasputinAce> And then starting it?
#1006 [12:05] <RasputinAce> minecraft that is
#1007 [12:05] <Andrio> RasputinAce, yes
#1008 [12:05] <hoi> @Andrio I have mac
#1009 [12:06] * DieserLuk [webchat@ip5f5be0f2.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#1010 [12:07] * DieserLuk [webchat@ip5f5be0f2.dynamic.kabel-deutschland.de] has quit. (Client Quit)
#1011 [12:08] <RasputinAce> It seems to be working for now, thanks!
#1012 [12:08] <Dofeengopper> I use a Mac
#1013 [12:08] <Dofeengopper> Exe files are not supported
#1014 [12:08] <Andrio> mm
#1015 [12:09] <Andrio> oh, hang on
#1016 [12:09] <Dofeengopper> ok
#1017 [12:09] <Andrio> Dofeengopper, you aren't using a proxy or VPN, are you?
#1018 [12:09] <Dofeengopper> no
#1019 [12:09] <Andrio> mm
#1020 [12:12] * creepytime [webchat@dynamic-ip-18161100139.cable.net.co] has joined #minecrafthelp
#1021 [12:14] <creepytime> I can´t remember my password nor my username to log in
#1022 [12:20] * Huufle [webchat@46-246-64-13-static.glesys.net] has quit. (Quit: webchat.esper.net)
#1023 [12:23] * TheSilentLink [~TheSilent@host86-133-170-10.range86-133.btcentralplus.com] has quit. (Quit: Good Bye! My bouncer has probably crashed or lost connection to the internet...)
#1024 [12:26] * RasputinAce [webchat@ua-83-226-40-84.bbcust.telenor.se] has quit. (Quit: webchat.esper.net)
#1025 [12:26] * pathat1 [webchat@host-92-18-118-27.as13285.net] has joined #minecrafthelp
#1026 [12:27] <pathat1> i need some help with someone geting acsess to my acount fully back
#1027 [12:28] * marcus [webchat@188-141-0-17.dynamic.upc.ie] has joined #minecrafthelp
#1028 [12:28] * MonchisTercero [webchat@host242.186-190-167.nodosud.com.ar] has joined #minecrafthelp
#1029 [12:28] <marcus> i cannot remember my log in details, i remember my username but nothing else
#1030 [12:28] <marcus> i cannot remember my log in details, i remember my username but nothing else
#1031 [12:29] * pathat1 [webchat@host-92-18-118-27.as13285.net] has left #minecrafthelp
#1032 [12:31] * marcus [webchat@188-141-0-17.dynamic.upc.ie] has quit. (Client Quit)
#1033 [12:31] * pathat1 [webchat@host-92-18-118-27.as13285.net] has joined #minecrafthelp
#1034 [12:32] <MonchisTercero> the servers don't load me help
#1035 [12:33] * mayonnaise [webchat@c-174-52-188-122.hsd1.ut.comcast.net] has joined #minecrafthelp
#1036 [12:33] <mayonnaise> hello
#1037 [12:34] <mayonnaise> im having some trouble logging in and when i did that part there was no other button that said no
#1038 [12:34] <mayonnaise> so i came here
#1039 [12:34] <MonchisTercero> Can somebody help me?
#1040 [12:34] <pathat1> i need to speek with a mod or someone who can help me get my acount out of the full haker
#1041 [12:34] <mayonnaise> i tried resetting my password, but it wont work
#1042 [12:36] <MonchisTercero> Does anyone help me give me an error connecting when I want to enter a server
#1043 [12:37] * MonchisTercero [webchat@host242.186-190-167.nodosud.com.ar] has quit. (Quit: webchat.esper.net)
#1044 [12:38] * MonchisTercero [webchat@host242.186-190-167.nodosud.com.ar] has joined #minecrafthelp
#1045 [12:39] <MonchisTercero> Does anyone help me give me an error connecting when I want to enter a server
#1046 [12:40] <MonchisTercero> someone help me?
#1047 [12:41] <mayonnaise> does anyone know how to fix the incorrect passs
#1048 [12:41] <mayonnaise> i tried waiting already
#1049 [12:43] * bildramer1 [~bildramer@athedsl-361557.home.otenet.gr] has joined #minecrafthelp
#1050 [12:45] * pillpopper34 [webchat@pool-68-133-52-88.bflony.fios.verizon.net] has joined #minecrafthelp
#1051 [12:45] * tumbleweed [~bildramer@2a02:587:6203:d200:b5b4:ac39:d6b5:6962] has quit. (Ping timeout: 189 seconds)
#1052 [12:46] <pillpopper34> what would i look up in my emails for minecraft payment it was so long ago like early beta
#1053 [12:48] * TheJoyful [webchat@dsl-user.acndigital.net] has joined #minecrafthelp
#1054 [12:54] * MonchisTercero [webchat@host242.186-190-167.nodosud.com.ar] has quit. (Quit: webchat.esper.net)
#1055 [12:55] * Ben [webchat@c-98-211-66-42.hsd1.de.comcast.net] has joined #minecrafthelp
#1056 [12:55] <Ben> can anyone help me with reactivating my mojang account
#1057 [12:56] * mayonnaise [webchat@c-174-52-188-122.hsd1.ut.comcast.net] has quit. (Quit: webchat.esper.net)
#1058 [12:56] * Ben is now known as Guest41866
#1059 [12:56] <TheJoyful> Can someone help me with minecraft realms?
#1060 [12:57] * EtavY11 [webchat@245-211-137-216.mtaonline.net] has joined #minecrafthelp
#1061 [13:02] <EtavY11> when I attempt to open the launcher it says it could not load the launcher core. then after that, in a different pop up, it says, unable to start the minecraft runtime environment this is most likely caused by a corruption, please try to reinstall minecraft. and i have, many times but I always get the same pop up
#1062 [13:02] * TheSilentLink [~TheSilent@host86-133-170-10.range86-133.btcentralplus.com] has joined #minecrafthelp
#1063 [13:04] * darmo [webchat@pool-71-241-152-89.nycmny.fios.verizon.net] has joined #minecrafthelp
#1064 [13:04] <darmo> hello
#1065 [13:05] * Guest41866 [webchat@c-98-211-66-42.hsd1.de.comcast.net] has quit. (Quit: webchat.esper.net)
#1066 [13:06] <EtavY11> hi
#1067 [13:06] * SlavThatSquats [webchat@pool-71-182-128-168.pitbpa.fios.verizon.net] has joined #minecrafthelp
#1068 [13:07] * aproxy [webchat@75-172-8-170.tukw.qwest.net] has joined #minecrafthelp
#1069 [13:07] * Elliot [webchat@cpe-76-189-36-172.neo.res.rr.com] has joined #minecrafthelp
#1070 [13:08] <Elliot> hello?
#1071 [13:08] <aproxy> Hi friends. I've been wanting to play Minecraft again after a long absence, but I for the life of me cannot remember my login, or it was compromised and someone changed it, who knows? 16 days ago I put in a request for this information and I even found my paypal transaction ID from like, a decade ago. How long does this typically take?
#1072 [13:09] * Elliot [webchat@cpe-76-189-36-172.neo.res.rr.com] has quit. (Client Quit)
#1073 [13:09] * Izuku [webchat@cpe-76-189-36-172.neo.res.rr.com] has joined #minecrafthelp
#1074 [13:09] * pimmelmann [webchat@ip-37-201-6-117.hsi13.unitymediagroup.de] has joined #minecrafthelp
#1075 [13:09] <pimmelmann> hi
#1076 [13:10] <Izuku> hello?
#1077 [13:10] * Izuku [webchat@cpe-76-189-36-172.neo.res.rr.com] has quit. (Client Quit)
#1078 [13:10] <pimmelmann> can anyone help me with my log in issues?
#1079 [13:10] * darmo [webchat@pool-71-241-152-89.nycmny.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#1080 [13:11] * pillpopper34 [webchat@pool-68-133-52-88.bflony.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#1081 [13:11] <pimmelmann> ?
#1082 [13:11] * Dan [webchat@host81-141-129-206.in-addr.btcentralplus.com] has joined #minecrafthelp
#1083 [13:12] <pimmelmann> #minecrafthelp can anyone help me with my log in issues?
#1084 [13:12] <TheJoyful> I bought 1 month of minecraft realms but it wont work
#1085 [13:12] <pimmelmann> #minecrafthelp can anyone help me with my log in issues?
#1086 [13:12] <pimmelmann> #minecrafthelp can anyone help me with my log in issues?
#1087 [13:12] <pimmelmann> #minecrafthelp can anyone help me with my log in issues?
#1088 [13:12] * Absol kicked pimmelmann from #minecrafthelp (Reason: immelmann :Stop spamming)
#1089 [13:13] <Dan> My world was loading fine and is now stuck at the loading screen with the green bar
#1090 [13:16] * Dan [webchat@host81-141-129-206.in-addr.btcentralplus.com] has quit. (Client Quit)
#1091 [13:16] * Daniel6 [webchat@host81-141-129-206.in-addr.btcentralplus.com] has joined #minecrafthelp
#1092 [13:17] <Daniel6> My survival world wont load
#1093 [13:17] <SlavThatSquats> Hi, whenever I enter a world in Minecraft in 1.14.4 my game crashes, I have tried altering the allocated RAM, updating my video drivers (to my knowledge, I have the most recent installed), enabling/disabling VBOS and VSync, and disabling Discord. However, I have found that worlds load fine in version 1.10. Most Recent Crash Report: https://pastebin
#1094 [13:17] <SlavThatSquats> .com/3gdD2dnr DxDiag: https://pastebin.com/M8C5sWRe
#1095 [13:18] * hi [webchat@5e0909cf.bb.sky.com] has joined #minecrafthelp
#1096 [13:18] <SlavThatSquats> Also, in that crash report I am using a 3rd party launcher, I have tried the normal Minecraft launcher as well and got the same results, so that is not the issue.
#1097 [13:19] <hi> hey so need help on how to fix my Minecraft being stuck on the white loading screen after loading to pretty much the end and then it not responding
#1098 [13:20] <hi> hey
#1099 [13:20] <hi> is anyone there
#1100 [13:24] * Caleb [webchat@c-69-243-248-41.hsd1.mo.comcast.net] has joined #minecrafthelp
#1101 [13:25] <Caleb> So I have a minecraft account and i realized that if you have bought the game you have a free windows 10 key that is given to you for free. I tried putting in said code and it says its already been redeemed, but ive never even redeemed the code. can i get help on this
#1102 [13:26] * icraftone [webchat@host-41.238.243.169.tedata.net] has quit. (Quit: webchat.esper.net)
#1103 [13:29] * Paner95 [webchat@5-231-143-234.ktk-ip.de] has joined #minecrafthelp
#1104 [13:30] * bildramer1 [~bildramer@athedsl-361557.home.otenet.gr] has quit. (Quit: alway rember happy day)
#1105 [13:30] * bildramer1 [~bildramer@athedsl-361557.home.otenet.gr] has quit. (Quit: alway rember happy day)
#1106 [13:30] * Paner95 [webchat@5-231-143-234.ktk-ip.de] has left #minecrafthelp
#1107 [13:30] * tumbleweed [~bildramer@athedsl-361557.home.otenet.gr] has joined #minecrafthelp
#1108 [13:30] * hi [webchat@5e0909cf.bb.sky.com] has quit. (Quit: webchat.esper.net)
#1109 [13:31] * Retro [webchat@096-058-221-005.res.spectrum.com] has joined #minecrafthelp
#1110 [13:31] * Retro is now known as Guest33971
#1111 [13:33] <Guest33971> Hey, I need help with my MC account, I have put in the right details but it does not log me in, it still says failed to login
#1112 [13:34] * EtavY11 [webchat@245-211-137-216.mtaonline.net] has quit. (Quit: webchat.esper.net)
#1113 [13:36] * TheSilentLink [~TheSilent@host86-133-170-10.range86-133.btcentralplus.com] has quit. (Quit: Good Bye! My bouncer has probably crashed or lost connection to the internet...)
#1114 [13:41] * TheSilentLink [~TheSilent@host86-133-170-10.range86-133.btcentralplus.com] has joined #minecrafthelp
#1115 [13:42] * Caleb [webchat@c-69-243-248-41.hsd1.mo.comcast.net] has quit. (Quit: webchat.esper.net)
#1116 [13:45] * TheJoyful [webchat@dsl-user.acndigital.net] has quit. (Quit: webchat.esper.net)
#1117 [13:48] * ImmortalUGO [webchat@host223-103-dynamic.45-79-r.retail.telecomitalia.it] has joined #minecrafthelp
#1118 [13:48] <ImmortalUGO> ivan
#1119 [13:48] <ImmortalUGO> I updated the drivers but it doesn't go anyway
#1120 [13:49] <ImmortalUGO> Someone?
#1121 [13:50] <ImmortalUGO> Guys help me
#1122 [13:51] <ImmortalUGO> Nice chat very nice
#1123 [13:52] * ImmortalUGO [webchat@host223-103-dynamic.45-79-r.retail.telecomitalia.it] has quit. (Client Quit)
#1124 [13:53] * ImmortalUGO [webchat@host223-103-dynamic.45-79-r.retail.telecomitalia.it] has joined #minecrafthelp
#1125 [13:53] <ImmortalUGO> Guys can you help me?
#1126 [13:55] * ImmortalUGO [webchat@host223-103-dynamic.45-79-r.retail.telecomitalia.it] has quit. (Client Quit)
#1127 [13:55] * Guest33971 [webchat@096-058-221-005.res.spectrum.com] has quit. (Quit: webchat.esper.net)
#1128 [13:56] * Rie [webchat@d40a47f5.rev.stofanet.dk] has joined #minecrafthelp
#1129 [13:58] <Rie> I can open the launcher and the game tries to load the game, but fails and comes back to the launcher and says that it has crashed. What do I do?
#1130 [13:58] * justin [webchat@ip98-167-207-133.ph.ph.cox.net] has joined #minecrafthelp
#1131 [13:59] <justin> for some reason it lets me login to mojang but when i try logging into minecraft.net it doesnt even work
#1132 [14:06] * thatoneguy13 [webchat@130-45-118-53.dyn.grandenetworks.net] has joined #minecrafthelp
#1133 [14:07] * DarkNoddy [~mordi@ti0020a400-2810.bb.online.no] has quit. ()
#1134 [14:12] * Kreyx [webchat@x4d086458.dyn.telefonica.de] has joined #minecrafthelp
#1135 [14:13] <Kreyx> Hello I am trying to log in to my Minecraft account for 3 days but it does not work properly I have changed the password but the changed password does not synonymous not funktoniert synonymous if I wait one day? Need help
#1136 [14:18] * c003y [~nes@69.17.188.160] has joined #minecrafthelp
#1137 [14:28] * Kreyx [webchat@x4d086458.dyn.telefonica.de] has quit. (Quit: webchat.esper.net)
#1138 [14:34] <thatoneguy13> please help me, so anytime I log into Minecraft, no problem. Minecraft launcher works fine etc. it's the actual game that's the problem. it always crashes within the start up of the game. either it crashes while loading or when I load a world. I have deleted and reinstalled Minecraft
#1139 [14:36] * hi [webchat@CPEa84e3fc4dff3-CMa84e3fc4dff0.cpe.net.cable.rogers.com] has joined #minecrafthelp
#1140 [14:36] * hi [webchat@CPEa84e3fc4dff3-CMa84e3fc4dff0.cpe.net.cable.rogers.com] has quit. (Client Quit)
#1141 [14:37] * Bananaboi [webchat@host86-151-159-189.range86-151.btcentralplus.com] has joined #minecrafthelp
#1142 [14:37] <Bananaboi> why is my game crashing when i press play
#1143 [14:38] <Bananaboi> ????????????????????????????
#1144 [14:43] * IceKiller1 [webchat@181.89-20-235.enivest.net] has joined #minecrafthelp
#1145 [14:43] <IceKiller1> hey
#1146 [14:44] <IceKiller1> i need help
#1147 [14:44] <IceKiller1> are somoneboy her
#1148 [14:44] * ultadur1 [webchat@179.178.212.163.dynamic.adsl.gvt.net.br] has joined #minecrafthelp
#1149 [14:45] <IceKiller1> hey
#1150 [14:45] <IceKiller1> saw no one
#1151 [14:45] <IceKiller1> thanks
#1152 [14:46] * ultadur1 [webchat@179.178.212.163.dynamic.adsl.gvt.net.br] has quit. (Client Quit)
#1153 [14:47] <IceKiller1> heeeeyyyyy
#1154 [14:48] * Capita06 [webchat@189-041-211-136.xd-dynamic.algarnetsuper.com.br] has joined #minecrafthelp
#1155 [14:48] <IceKiller1> no help getting here
#1156 [14:49] <Bananaboi> ennit
#1157 [14:49] <Bananaboi> i need help 2
#1158 [14:50] <Bananaboi> my game crashes everytim i pres play
#1159 [14:50] <Bananaboi> help
#1160 [14:53] <Bananaboi> man
#1161 [14:53] <Capita06> When I go to access the Minecraft launcher, pops up the message that I am not connected, but it is not my internet problem because it is working perfectly. What do I do?
#1162 [14:55] * Lord_of_Life [~Lord@46.217.157.133] has quit. (Ping timeout: 190 seconds)
#1163 [14:55] * Simon_ [webchat@90-230-49-204-no298.tbcn.telia.com] has joined #minecrafthelp
#1164 [14:57] <Simon_> hi when i trying to log in at the luncher it pops up this "Sorry! Make sure you are online and try again
#1165 [14:57] <Simon_> If your account was created after November 2012 or if it has been migrated, use your email. Otherwise use your username."
#1166 [14:58] <Simon_> And i am online and have a inthernet connection
#1167 [15:00] * jg [webchat@69.59.114.201] has joined #minecrafthelp
#1168 [15:01] <jg> we haven't played in a long time. Have no idea how to get back to our game. We originally registered and bought it 4/18
#1169 [15:01] * Bananaboi [webchat@host86-151-159-189.range86-151.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#1170 [15:02] * Lord_of_Life [~Lord@77.29.115.239] has joined #minecrafthelp
#1171 [15:02] <Simon_> can someone help me
#1172 [15:03] * TheBox [webchat@86.99.25.36] has joined #minecrafthelp
#1173 [15:03] <TheBox> my minecraft launcher keeps crashing im on the mac
#1174 [15:05] * IceKiller1 [webchat@181.89-20-235.enivest.net] has quit. (Quit: webchat.esper.net)
#1175 [15:06] * Simon_ [webchat@90-230-49-204-no298.tbcn.telia.com] has quit. (Quit: webchat.esper.net)
#1176 [15:06] * jg [webchat@69.59.114.201] has quit. (Quit: webchat.esper.net)
#1177 [15:07] * c003y [~nes@69.17.188.160] has quit. (Ping timeout: 202 seconds)
#1178 [15:09] * IceKiller1 [webchat@181.89-20-235.enivest.net] has joined #minecrafthelp
#1179 [15:09] <IceKiller1> can i get halp
#1180 [15:09] <IceKiller1> help*
#1181 [15:09] * BuskyHusky55 [webchat@S0106105611be60df.es.shawcable.net] has joined #minecrafthelp
#1182 [15:10] <BuskyHusky55> Uh well I don't have the phone number nor email because we got rid of the phone and my email was taken from some random person
#1183 [15:11] * BuskyHusky55 [webchat@S0106105611be60df.es.shawcable.net] has quit. (Client Quit)
#1184 [15:13] * Saako [webchat@lfbn-1-4356-144.w92-170.abo.wanadoo.fr] has joined #minecrafthelp
#1185 [15:14] * Saako [webchat@lfbn-1-4356-144.w92-170.abo.wanadoo.fr] has quit. (Client Quit)
#1186 [15:14] * cal [webchat@187-163-173-72.static.axtel.net] has joined #minecrafthelp
#1187 [15:15] <cal> hey! i cant log in because i forgot my password and i cant access the email account, what can i do?
#1188 [15:21] * Mr_Hardy [webchat@host-95-214-7-4.derkom.net.pl] has joined #minecrafthelp
#1189 [15:22] <Mr_Hardy> When will someone deal with my problem ?? ( bartek9139@op.pl)
#1190 [15:23] * CilleDe [webchat@static-87-104-40-4.ip.fibianet.dk] has joined #minecrafthelp
#1191 [15:23] * jodan787 [webchat@c-66-177-233-191.hsd1.fl.comcast.net] has joined #minecrafthelp
#1192 [15:24] * Lord_Sky_Fenix [webchat@138-59-121-147.cliente.sumicity.net.br] has joined #minecrafthelp
#1193 [15:24] <Lord_Sky_Fenix> i need help
#1194 [15:24] * jodan787 [webchat@c-66-177-233-191.hsd1.fl.comcast.net] has quit. (Client Quit)
#1195 [15:24] <Lord_Sky_Fenix> hello?
#1196 [15:25] <CilleDe> Why can it be that my friend can log on my account on his pc at home, when I cant. Just buyed it today. so help me. Pleace
#1197 [15:25] <IceKiller1> can i get help
#1198 [15:25] <Lord_Sky_Fenix> anyone online who can help me please?
#1199 [15:25] <Lord_Sky_Fenix> I can't access my minecraft account whose name is Lord_Sky_Fenix
#1200 [15:26] <CilleDe> Mabye try to make a new password?
#1201 [15:26] <Lord_Sky_Fenix> I have already entered the password several times but I can not access and when people to reset password I write the email but the message never arrives
#1202 [15:27] <Mr_Hardy> me too, but you must wait year until there answer hehe
#1203 [15:27] <CilleDe> Mabye its another mail?
#1204 [15:28] <Lord_Sky_Fenix> the email I made and bought the account was oqueiroga@globo.com
#1205 [15:28] * pj1 [webchat@173-17-121-222.client.mchsi.com] has joined #minecrafthelp
#1206 [15:28] <CilleDe> Is it your main email?
#1207 [15:28] <Lord_Sky_Fenix> yes
#1208 [15:29] <CilleDe> Weird. Can you log on minecraft.net?
#1209 [15:29] <Mr_Hardy> i have the same problem
#1210 [15:29] <Lord_Sky_Fenix> Yes but the account name Lord_Sky_Fenix ​​does not appear there
#1211 [15:30] <CilleDe> When did you play last?
#1212 [15:30] <Lord_Sky_Fenix> Before launcher upgrade was logged in normally
#1213 [15:31] <pj1> Hey, sorry in advance for not knowing the etiquette here. I recently got a server for my friends and I to mess around on, and basically it won't save anything we do. When I log off for a while and come back some time later, everything has been reset. Is there anything I could do to solve this issue?
#1214 [15:31] <Lord_Sky_Fenix> About 5 days ago
#1215 [15:31] * jef [webchat@84-104-14-110.cable.dynamic.v4.ziggo.nl] has joined #minecrafthelp
#1216 [15:31] * WorldofGaming [webchat@ip98-179-216-178.lf.br.cox.net] has joined #minecrafthelp
#1217 [15:31] <WorldofGaming> hello
#1218 [15:31] <WorldofGaming> i need help
#1219 [15:31] <Lord_Sky_Fenix> I was already logged in to my account and when the launcher updated asked me to log in again and this happened.
#1220 [15:31] <CilleDe> Hmm, mabye try to email them and hear them out. I cant come up with anything. Sry
#1221 [15:32] <Lord_Sky_Fenix> Ok
#1222 [15:32] <jef> Hi everyone, havent played minecraft for like 8 years. Last month I got the email that my account got migrated in a mojang account but i did not do that. Requesting a new password nothing happens, so i think i got hacked. Any changes support will recover my account? if all I have is my email and possibly the nickname if i guess right?
#1223 [15:32] <Lord_Sky_Fenix> me too jef
#1224 [15:33] * SlavThatSquats [webchat@pool-71-182-128-168.pitbpa.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#1225 [15:33] <CilleDe> Try email them.
#1226 [15:33] <Mr_Hardy> me too, we must wait because support sucks
#1227 [15:33] <IceKiller1> hey
#1228 [15:33] <IceKiller1> were are they
#1229 [15:35] * c003y [~nes@69.17.188.160] has joined #minecrafthelp
#1230 [15:35] * Lord_Sky_Fenix [webchat@138-59-121-147.cliente.sumicity.net.br] has quit. (Quit: webchat.esper.net)
#1231 [15:36] * jef [webchat@84-104-14-110.cable.dynamic.v4.ziggo.nl] has quit. (Quit: webchat.esper.net)
#1232 [15:38] * Mr_Hardy [webchat@host-95-214-7-4.derkom.net.pl] has quit. (Quit: webchat.esper.net)
#1233 [15:46] * Hans [webchat@172-10-117-3.lightspeed.stlsmo.sbcglobal.net] has joined #minecrafthelp
#1234 [15:47] <Hans> Minecraft is crashing on startup. It loads about 90%, the freezes and crashes
#1235 [15:47] <pj1> Hey, sorry in advance for not knowing the etiquette here. I recently got a server for my friends and I to mess around on, and basically it won't save anything we do. When I log off for a while and come back some time later, everything has been reset. Is there anything I could do to solve this issue?
#1236 [15:47] * Rie [webchat@d40a47f5.rev.stofanet.dk] has quit. (Quit: webchat.esper.net)
#1237 [15:48] * pj1 [webchat@173-17-121-222.client.mchsi.com] has quit. (Quit: webchat.esper.net)
#1238 [15:50] * WorldofGaming [webchat@ip98-179-216-178.lf.br.cox.net] has quit. (Quit: webchat.esper.net)
#1239 [15:50] * Emirturrin [webchat@cpe-181-45-102-183.telecentro-reversos.com.ar] has joined #minecrafthelp
#1240 [15:50] <Emirturrin> Hello, I had a question that has cured me in minecraft survival, after a bug he appeared a chest full of diamonds and other important things, I wanted to ask if this is a bug or something done manually
#1241 [15:51] * Capita06 [webchat@189-041-211-136.xd-dynamic.algarnetsuper.com.br] has quit. (Quit: webchat.esper.net)
#1242 [15:52] * Scrub [webchat@host86-142-216-199.range86-142.btcentralplus.com] has joined #minecrafthelp
#1243 [15:52] <Scrub> whenever i try to launch minecraft, the loading bar with the mojang logo appears, but when it reaches around 90% full the game freezes, and crashes. How do i fix this?
#1244 [15:54] <Scrub> oh, also when it crashes no option to see the crash log appears for some unknown reason, only occurrence that this has taken place, so there is no way that i can show it to you that i know of. Sorry.
#1245 [15:58] * roccossj [webchat@191-125-1-97.bam.movistar.cl] has joined #minecrafthelp
#1246 [15:58] <roccossj> hi
#1247 [15:58] <roccossj> i need help
#1248 [15:59] <Scrub> what with, maybe we have the same problem
#1249 [15:59] <roccossj> today i buyed minecraft and my account can only play demo
#1250 [15:59] <Scrub> nope, we have different problems
#1251 [15:59] <roccossj> but i dont know what to do
#1252 [15:59] <Scrub> roccossj, go to the FAQ, pretty sure it'll help you fix the issue http://bit.ly/MCv114-FAQs
#1253 [16:02] <Scrub> did that help?
#1254 [16:02] * roccossj1 [webchat@191-125-1-97.bam.movistar.cl] has joined #minecrafthelp
#1255 [16:02] <roccossj1> hi
#1256 [16:02] <roccossj1> i need help
#1257 [16:02] <roccossj1> i buyed minecraft and i can only play demo
#1258 [16:02] * Emirturrin [webchat@cpe-181-45-102-183.telecentro-reversos.com.ar] has quit. (Quit: webchat.esper.net)
#1259 [16:06] * roccossj [webchat@191-125-1-97.bam.movistar.cl] has quit. (Quit: webchat.esper.net)
#1260 [16:07] * IceKiller1 [webchat@181.89-20-235.enivest.net] has quit. (Quit: webchat.esper.net)
#1261 [16:12] * Gigan [webchat@S0106bc4dfb58d3f3.su.shawcable.net] has joined #minecrafthelp
#1262 [16:12] * Scrub [webchat@host86-142-216-199.range86-142.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#1263 [16:13] * tumbleweed [~bildramer@athedsl-361557.home.otenet.gr] has quit. (Read error: Connection reset by peer)
#1264 [16:13] * Camexxx [webchat@cpc133830-seac25-2-0-cust44.know.cable.virginm.net] has joined #minecrafthelp
#1265 [16:14] <Gigan> Hello, I just bought an account today and for some reason it won't let me log in
#1266 [16:14] <Camexxx> ive bought minecraft a while ago but it says i can only play demo mode. this has happened before and i would like to have my minecraft back
#1267 [16:15] <Camexxx> anyone?
#1268 [16:15] <Gigan> We have to wait
#1269 [16:15] <Camexxx> bruh
#1270 [16:15] <Gigan> I kno
#1271 [16:15] <Gigan> Knoww
#1272 [16:16] * bildramer [~bildramer@athedsl-361557.home.otenet.gr] has joined #minecrafthelp
#1273 [16:16] <Gigan> Soooooo.... Hows life
#1274 [16:16] <Camexxx> alright u
#1275 [16:17] <Gigan> Could be better at the moment but, what can ya do
#1276 [16:17] <Camexxx> yeh
#1277 [16:17] <Gigan> I have been tryin to play pixelmon all day but it wont let me log in
#1278 [16:18] <Camexxx> yeh my mates have ben showing me their servers and i really wanna join but i cant
#1279 [16:18] * DarkNoddy [~mordi@ti0020a400-2810.bb.online.no] has joined #minecrafthelp
#1280 [16:18] <Gigan> I have changed my password multiple times, changed my email and stuff. it wont let me log in
#1281 [16:19] <Gigan> It lets me log in when i change it but wont let me log in on the actual site or the downloaded versions
#1282 [16:19] <Camexxx> oof
#1283 [16:20] <Camexxx> the support take a while dont they
#1284 [16:21] <Gigan> Ya, its pissing me off. I was hoping to relax on my summer vacation and play some pixelmon but minecraft doesnt want to work, its not that they take awhile. Its just that no volunteers have joined this public chat yet
#1285 [16:21] <Absol> Gigan: Please keep it civil
#1286 [16:22] <Camexxx> ok someones here can u help
#1287 [16:22] <Camexxx> ok cool
#1288 [16:22] * CsfDeathDemon [webchat@CPEf81d0f8c3a93-CMf81d0f8c3a90.cpe.net.cable.rogers.com] has joined #minecrafthelp
#1289 [16:22] <Gigan> can u help me?
#1290 [16:22] <Gigan> absol?
#1291 [16:22] <Camexxx> Absol can u help us mate
#1292 [16:23] <Camexxx> bruh
#1293 [16:23] <Gigan> Dude
#1294 [16:23] <Camexxx> we r getting aired
#1295 [16:23] <CsfDeathDemon> Is the page I am reading correct, that they are working on requests from May 23rd still?
#1296 [16:23] <Camexxx> bruh
#1297 [16:24] <Camexxx> mojang have removed my licence for the second time and they cant event be asked to help
#1298 [16:27] <Gigan> I cant even start playing
#1299 [16:28] <CsfDeathDemon> why not gigan?
#1300 [16:28] <Camexxx> he cant log on
#1301 [16:28] <Gigan> I bought an account this morning and it wont let me log in
#1302 [16:29] <Gigan> It sucks cause I have been waiting to play pixelmon for awhile now
#1303 [16:30] <CsfDeathDemon> Well I have the feeling like the volunteers in this chat can't help with that stuff anyhow
#1304 [16:30] <Gigan> Its worth a try
#1305 [16:31] * CilleDe [webchat@static-87-104-40-4.ip.fibianet.dk] has quit. (Quit: webchat.esper.net)
#1306 [16:35] * taceritebr [webchat@179-98-253-75.dsl.telesp.net.br] has joined #minecrafthelp
#1307 [16:37] * TheSilentLink [~TheSilent@host86-133-170-10.range86-133.btcentralplus.com] has quit. (Quit: Good Bye! My bouncer has probably crashed or lost connection to the internet...)
#1308 [16:37] <taceritebr> hello I will download my minecraft and the camera's sensitivity is very high and this will cause the fps to drop from 300 to 1 or 0 how do I solve this?
#1309 [16:40] * TheSilentLink [~TheSilent@host86-133-170-10.range86-133.btcentralplus.com] has joined #minecrafthelp
#1310 [16:40] <Gigan> check your, chunks, fov, and maybe lower ur sensitivity a bit.
#1311 [16:43] * Hannah [webchat@65.174.90.146.dyn.plus.net] has joined #minecrafthelp
#1312 [16:45] <Hannah> Hi, I can't see my skin or anyone else's(and optifine cape) and i have tried to uninstall Minecraft and reinstall it and i removed the skins folder in assets. Please could you help?
#1313 [16:46] <Gigan> Are ur skins still on ur PC
#1314 [16:46] <Gigan> ?
#1315 [16:46] <Hannah> What do you mean?
#1316 [16:47] <Hannah> Like the skins folder?
#1317 [16:47] <Gigan> Well usually people will save them or upload them to there computer download files or somewhere in your documents. it will most likely be a png
#1318 [16:47] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has quit. (Quit: Leaving)
#1319 [16:48] <Gigan> Or there could be a skins folder saved on your PC to without you knowing
#1320 [16:48] * k4 [webchat@host-46-251-12-66.kabelnet.hu] has joined #minecrafthelp
#1321 [16:48] * taceritebr [webchat@179-98-253-75.dsl.telesp.net.br] has quit. (Quit: webchat.esper.net)
#1322 [16:48] <k4> hi
#1323 [16:48] <Hannah> Oh yeah, i have the png
#1324 [16:49] <k4> i would refund my Minecraft purches
#1325 [16:50] * mokahi [webchat@71-38-52-49.lsv2.qwest.net] has joined #minecrafthelp
#1326 [16:50] * k4 [webchat@host-46-251-12-66.kabelnet.hu] has quit. (Client Quit)
#1327 [16:51] <mokahi> I purchased java edition recently, and I was anticipating receiving a code to download the windows 10 version, but I never received one.
#1328 [16:53] <Gigan> You download the one on the site, Windows 10 version is already on ur PC
#1329 [16:53] <Gigan> So, everything good Hannah?
#1330 [16:54] <Gigan> Camexxx, you still here?
#1331 [16:55] <Hans> damn, scrub had the same problem as me but now hes gone
#1332 [17:00] <Gigan> Whats your issue?
#1333 [17:01] <Hans> the game will load like 90% in and then freeze and crash. I've tried older versions, reinstalling the game and java, and nothing is working. I can't find any help online either
#1334 [17:03] <Gigan> How long have u been able to play minecraft on your PC?
#1335 [17:05] <mokahi> it says i have to redeem it, but I have no code in order to do that
#1336 [17:06] <Gigan> are u able to print screen then post it in the chat
#1337 [17:06] <Gigan> mokahi?
#1338 [17:06] <Gigan> Hans, how long have you been able to play minecraft on your PC?
#1339 [17:07] <Camexxx> yo im back whats going on
#1340 [17:07] <Gigan> Im helping people to the best of my Computer Knowledge
#1341 [17:07] <Gigan> Got nothing better to do but wait and help I guess
#1342 [17:10] * NinjaGrabber [webchat@ti0021a400-8684.bb.online.no] has joined #minecrafthelp
#1343 [17:10] <NinjaGrabber> Hello
#1344 [17:11] <Gigan> Hello
#1345 [17:11] <NinjaGrabber> I dont remember my email on this account
#1346 [17:11] <NinjaGrabber> What do i do
#1347 [17:13] <Gigan> Change it
#1348 [17:14] <Gigan> https://help.mojang.com/customer/en/portal/articles/329527-minecraft-log-in
#1349 [17:14] <Gigan> Read this page and you should understand how to change it
#1350 [17:17] * Hans [webchat@172-10-117-3.lightspeed.stlsmo.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#1351 [17:18] * Camexxx [webchat@cpc133830-seac25-2-0-cust44.know.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#1352 [17:18] * Gigan [webchat@S0106bc4dfb58d3f3.su.shawcable.net] has quit. (Quit: webchat.esper.net)
#1353 [17:19] <NinjaGrabber> I dont understand. Because when I press "Try resetting your password" , i am forced to use my email that I created the account with.
#1354 [17:20] * Barry_Mcockiner [webchat@83.5.25.136.in-addr.arpa] has joined #minecrafthelp
#1355 [17:22] <NinjaGrabber> It also says "To change the email on a mojang account, press here". Then im forced to use my mojang email
#1356 [17:22] * grandma [webchat@c-73-70-150-95.hsd1.ca.comcast.net] has joined #minecrafthelp
#1357 [17:23] * nightninja3831 [webchat@pool-96-249-152-90.hrbgpa.fios.verizon.net] has joined #minecrafthelp
#1358 [17:23] <grandma> I bought the Minecraft program for my Mac computer. Once I dragged the download app into the applications folder, I was able to open the program. However, when I enter my e-mail and password, it doesn't recognize them??????
#1359 [17:24] * Jevan [webchat@75-104-116-202.cust.exede.net] has joined #minecrafthelp
#1360 [17:24] <nightninja3831> i just bought minecraft java edition and i cant join any online servers, it gives me an io.netty error and it says i cant connect to server
#1361 [17:25] * grandma [webchat@c-73-70-150-95.hsd1.ca.comcast.net] has quit. (Client Quit)
#1362 [17:26] * grandma [webchat@c-73-70-150-95.hsd1.ca.comcast.net] has joined #minecrafthelp
#1363 [17:27] * grandma [webchat@c-73-70-150-95.hsd1.ca.comcast.net] has quit. (Client Quit)
#1364 [17:29] * Hans [webchat@172-10-117-3.lightspeed.stlsmo.sbcglobal.net] has joined #minecrafthelp
#1365 [17:29] <Hans> i've played minecraft for as long as I've had this computer
#1366 [17:29] <Hans> its been like at least 3 years
#1367 [17:29] * Zeenger [webchat@c-24-14-203-101.hsd1.il.comcast.net] has joined #minecrafthelp
#1368 [17:30] * Liam2 [webchat@197.35.89.102.bcube.co.uk] has joined #minecrafthelp
#1369 [17:30] <Zeenger> what do i do if i dont know my security questions and the email to change them doesn't exist anymore?
#1370 [17:30] * Zeenger [webchat@c-24-14-203-101.hsd1.il.comcast.net] has quit. (Client Quit)
#1371 [17:30] <Liam2> Hello
#1372 [17:32] <Liam2> Ive got a problem with logging in
#1373 [17:33] * Liam2 [webchat@197.35.89.102.bcube.co.uk] has quit. (Client Quit)
#1374 [17:34] * psykopat [webchat@c-a1f5235c.06-52-6f72655.bbcust.telenor.se] has joined #minecrafthelp
#1375 [17:36] <psykopat> Hello. I'm currently trying to purchase a realm. But I keep getting two different errors (at different times). One of them is "Error! Sorry, we're unable to process your purchase at this time. Please try again later." and the other one is "Error! An error occurred when saving billing details. Please verify your billing details and try again.". Thes
#1376 [17:36] <psykopat> e errors are popping up despide all the information being correct, what can I do?
#1377 [17:38] * Jevan [webchat@75-104-116-202.cust.exede.net] has quit. (Quit: webchat.esper.net)
#1378 [17:41] * Bikutor [webchat@c-73-1-215-216.hsd1.fl.comcast.net] has joined #minecrafthelp
#1379 [17:41] * Bikutor [webchat@c-73-1-215-216.hsd1.fl.comcast.net] has quit. (Client Quit)
#1380 [17:42] * Bikutor [webchat@c-73-1-215-216.hsd1.fl.comcast.net] has joined #minecrafthelp
#1381 [17:44] * Bikutor [webchat@c-73-1-215-216.hsd1.fl.comcast.net] has quit. (Client Quit)
#1382 [17:45] * Guest83738 [kiwiirc@76.198.238.191] has joined #minecrafthelp
#1383 [17:45] * Espercorn kicked Guest83738 from #minecrafthelp (Reason: uest83738 :Banned: Please use our official client: https://minecraftirc.net/minecrafthelp/landing)
#1384 [17:47] * Bikutor [webchat@c-73-1-215-216.hsd1.fl.comcast.net] has joined #minecrafthelp
#1385 [17:47] <Bikutor> Hello, I recently purchased Minecraft to play with my friends, but I bought the java edition instead of the Windows 10, could I get a refund to purchase the right version or pay a small fee to be upgraded to windows 10. I found this information out afterward and found getting to it was rather confusing. please help.
#1386 [17:55] * Barry_Mcockiner [webchat@83.5.25.136.in-addr.arpa] has quit. (Quit: webchat.esper.net)
#1387 [17:57] * Jackp03 [webchat@5e044c82.bb.isp.sky.com] has joined #minecrafthelp
#1388 [17:57] <Jackp03> Can somebody help me to login?
#1389 [18:07] * Jackp03 [webchat@5e044c82.bb.isp.sky.com] has joined #minecrafthelp
#1390 [18:07] <Jackp03> i ccannot login can someone help?
#1391 [18:21] * Pikarizard [webchat@175.176.40.113] has joined #minecrafthelp
#1392 [18:23] * gael [webchat@87.214.234.234] has joined #minecrafthelp
#1393 [18:24] <gael> Hey i need help with my acount...
#1394 [18:24] <gael> i cant login in my acoount
#1395 [18:24] * superjack612 [webchat@96-76-52-89-static.hfc.comcastbusiness.net] has joined #minecrafthelp
#1396 [18:25] <superjack612> Minecraft tells me "Skins will be coming back to the Launcher soon!" Whenever I go to the skin tab to select a skin. I need help
#1397 [18:25] <gael> it says invalid username or password i changed the password sometimes to try making it work
#1398 [18:25] <gael> odubergaelpoke100
#1399 [18:25] <Pikarizard> I've ask a question here before and then exit the chat. How do i know if my former question is answered?
#1400 [18:26] * superjack612 [webchat@96-76-52-89-static.hfc.comcastbusiness.net] has quit. (Client Quit)
#1401 [18:26] <gael> they dont awnser we need to wait for hours..
#1402 [18:27] <Pikarizard> like just leave this chat open and dont exit it??
#1403 [18:27] <gael> idk
#1404 [18:27] <gael> i will wait
#1405 [18:29] * Bikutor [webchat@c-73-1-215-216.hsd1.fl.comcast.net] has quit. (Quit: webchat.esper.net)
#1406 [18:29] * Pikarizard [webchat@175.176.40.113] has quit. (Quit: webchat.esper.net)
#1407 [18:30] * Pikarizard [webchat@175.176.40.113] has joined #minecrafthelp
#1408 [18:30] * Pikarizard [webchat@175.176.40.113] has quit. (Client Quit)
#1409 [18:30] <gael> any admins on?
#1410 [18:37] * BishopMaki [webchat@alyon-652-1-148-68.w90-15.abo.wanadoo.fr] has joined #minecrafthelp
#1411 [18:37] <BishopMaki> Hello?
#1412 [18:39] <gael> hey
#1413 [18:39] <BishopMaki> Im heavily confused
#1414 [18:40] <gael> what happened
#1415 [18:40] <gael> im here waiting for my acount to get fixed
#1416 [18:40] <BishopMaki> I tried to buy minecraft, entered all my information and such and it even said processing, and now im waiting for them to send me an email
#1417 [18:40] * Bailey [webchat@cpe-23-243-178-97.socal.res.rr.com] has joined #minecrafthelp
#1418 [18:41] <BishopMaki> and they say its not supposed to take that much time
#1419 [18:41] <gael> weird
#1420 [18:41] <gael> just wait
#1421 [18:41] <gael> and admins will come
#1422 [18:42] <Bailey> Hey! I have a quick question... can Minecraft Java not really play with Minecraft PE, Xbox, etc.?
#1423 [18:43] <Bailey> hello?
#1424 [18:43] <gael> um idk
#1425 [18:43] <gael> no
#1426 [18:43] <gael> its only java
#1427 [18:44] * DarkNoddy [~mordi@ti0020a400-2810.bb.online.no] has quit. ()
#1428 [18:44] * Bailey [webchat@cpe-23-243-178-97.socal.res.rr.com] has quit. (Client Quit)
#1429 [18:45] * TheGaryo [webchat@136.143.217.3] has joined #minecrafthelp
#1430 [18:46] <TheGaryo> I have trouble logging into minecraft,net and my minecraft launcher
#1431 [18:48] <Jackp03> me too, whenever i log in it says make sure you are online and try again
#1432 [18:49] * gael [webchat@87.214.234.234] has quit. (Quit: webchat.esper.net)
#1433 [18:49] <TheGaryo> when i log into the launcher it says invalid email or password even though the information is correct
#1434 [18:54] * Paragon [webchat@66-219-15-177.Gvtel.net] has joined #minecrafthelp
#1435 [18:55] * c003y [~nes@69.17.188.160] has quit. (Ping timeout: 189 seconds)
#1436 [18:55] * MyNameJeff [webchat@189.77.187.155] has joined #minecrafthelp
#1437 [18:56] <Paragon> Howdy, I have an in game issue. all 1.14.X versions will not save upon quit so all progress is lost. I submitted a bug report and they sent me here while saying it looked as if my problem was with file permission???
#1438 [18:57] <MyNameJeff> If I have multiple old accounts in a single e-mail, only one of those is able to migrate to a Mojang account?
#1439 [18:59] * Paragon [webchat@66-219-15-177.Gvtel.net] has quit. (Client Quit)
#1440 [18:59] * Paragon [webchat@66-219-15-177.Gvtel.net] has joined #minecrafthelp
#1441 [19:00] <Paragon> howdy, all version 1.14.x (java) will not save upon quit
#1442 [19:02] * c003y [~nes@69.17.188.160] has joined #minecrafthelp
#1443 [19:07] * mokahi [webchat@71-38-52-49.lsv2.qwest.net] has joined #minecrafthelp
#1444 [19:08] <mokahi> Am I able to play the windows 10 version of minecraft on my Mac?
#1445 [19:08] * Paragon [webchat@66-219-15-177.Gvtel.net] has quit. (Quit: webchat.esper.net)
#1446 [19:17] * MyNameJeff [webchat@189.77.187.155] has quit. (Quit: webchat.esper.net)
#1447 [19:19] * manti [webchat@S0106602ad08fccd8.lb.shawcable.net] has joined #minecrafthelp
#1448 [19:20] <manti> Is there a Mojang support phone # ? Or just the email.
#1449 [19:22] * Mutnation [webchat@47-210-160-21.vctrcmta01.res.dyn.suddenlink.net] has joined #minecrafthelp
#1450 [19:23] * Jackp03 [webchat@5e044c82.bb.isp.sky.com] has quit. (Quit: webchat.esper.net)
#1451 [19:23] <Mutnation> Someone logged onto my account so I fixed it but they changed my name. Could I get my name reset back to its original?
#1452 [19:25] * Mutnation [webchat@47-210-160-21.vctrcmta01.res.dyn.suddenlink.net] has quit. (Client Quit)
#1453 [19:29] * Brooke3 [webchat@c-73-165-178-23.hsd1.pa.comcast.net] has joined #minecrafthelp
#1454 [19:29] <Brooke3> Hey! I keep getting an error message : Java(TM) Platform SE Binary has stopped working. It'll play for a few seconds then stops. How can I resolve this?
#1455 [19:32] * thatoneguy13 [webchat@130-45-118-53.dyn.grandenetworks.net] has quit. (Quit: webchat.esper.net)
#1456 [19:33] * guiherme [webchat@138-186-57-129-fiber.wptecnologia.com.br] has joined #minecrafthelp
#1457 [19:33] * guiherme [webchat@138-186-57-129-fiber.wptecnologia.com.br] has quit. (Client Quit)
#1458 [19:33] * BishopMaki [webchat@alyon-652-1-148-68.w90-15.abo.wanadoo.fr] has quit. (Quit: webchat.esper.net)
#1459 [19:37] <Brooke3> any help would be greatly appreciated, i bought this for my sons birthday a few days ago and we havent had any luck actualy playing yet
#1460 [19:38] * Youngy25 [webchat@14.1.28.213] has joined #minecrafthelp
#1461 [19:39] <Youngy25> Hi i need some help with migrating accounts
#1462 [19:40] * nightninja3831 [webchat@pool-96-249-152-90.hrbgpa.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#1463 [19:41] * Oofadoodles [webchat@075-181-085-193.res.spectrum.com] has joined #minecrafthelp
#1464 [19:41] * Youngy25 [webchat@14.1.28.213] has quit. (Client Quit)
#1465 [19:41] * manti [webchat@S0106602ad08fccd8.lb.shawcable.net] has quit. (Quit: webchat.esper.net)
#1466 [19:42] <Oofadoodles> Uh, whenever I try to start my minecraft up. It loads but it stops either half-way, or when it's close. It stops working and says it isn't responding.
#1467 [19:46] * Oofadoodles [webchat@075-181-085-193.res.spectrum.com] has quit. (Quit: webchat.esper.net)
#1468 [19:47] * mema [webchat@pool-173-54-236-33.nwrknj.fios.verizon.net] has joined #minecrafthelp
#1469 [19:48] <mema> Hi, i accidentally purchased minecraft java instead of windows 10, is there anyway to change it?
#1470 [19:59] * sekmeder [webchat@201-246-123-228.baf.movistar.cl] has joined #minecrafthelp
#1471 [19:59] <sekmeder> Hi, How i can use my skin in a server created in my PC?
#1472 [20:02] * mokahi [webchat@71-38-52-49.lsv2.qwest.net] has quit. (Quit: webchat.esper.net)
#1473 [20:14] * Cade [webchat@c-71-229-150-104.hsd1.co.comcast.net] has joined #minecrafthelp
#1474 [20:15] <Cade> Hi guys, you probably have seen this question before but I am trying to get Windows 10 edition but the code they provided me has apparently already been redeemed. It does not appear as being redeemed in my Microsoft account history so I'm not sure what to do. Thanks!
#1475 [20:18] * Hay [webchat@cpe-71-67-99-37.cinci.res.rr.com] has joined #minecrafthelp
#1476 [20:19] <Hay> I cannot join single or multiplayer worlds
#1477 [20:19] <Hay> and I have tried to delete and reinstall the game and it still doesn't work
#1478 [20:26] * Notch [webchat@ip68-2-227-198.ph.ph.cox.net] has joined #minecrafthelp
#1479 [20:26] * Absol kicked Notch from #minecrafthelp (Reason: otch :You are not Notch (#562))
#1480 [20:26] * Nightphall [webchat@209.58.148.226] has joined #minecrafthelp
#1481 [20:28] * mixta1 [webchat@92.59.176.62] has joined #minecrafthelp
#1482 [20:29] <Nightphall> I keep having the same log in issue every couple days. I get logged out and the loader gives me an invalid email or password error. I have reset my password 4 times in less than 2 weeks. Does anyone know why this keeps happening?
#1483 [20:29] <mixta1> necesito ayuda no pude migrar mi cuenta y ahora al querer hacerlo no me acuerdo del email, del nombre y la contraseña si pero no del email necesito ayuda¡
#1484 [20:30] * mixta1 [webchat@92.59.176.62] has quit. (Client Quit)
#1485 [20:37] * sekmeder [webchat@201-246-123-228.baf.movistar.cl] has quit. (Quit: webchat.esper.net)
#1486 [20:38] * Hans [webchat@172-10-117-3.lightspeed.stlsmo.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#1487 [20:43] * itsme [webchat@c-73-14-213-47.hsd1.co.comcast.net] has joined #minecrafthelp
#1488 [20:44] <itsme> the game keeps crashing and not letting me see the report
#1489 [20:46] * itsme [webchat@c-73-14-213-47.hsd1.co.comcast.net] has quit. (Client Quit)
#1490 [21:07] * Matt1 [webchat@cpe-45-50-41-23.socal.res.rr.com] has joined #minecrafthelp
#1491 [21:08] * omicron [webchat@c-73-21-176-42.hsd1.fl.comcast.net] has joined #minecrafthelp
#1492 [21:08] * omicron is now known as Guest97167
#1493 [21:08] <Guest97167> My launcher is only displaying grey/black
#1494 [21:09] <Guest97167> Is there a way to fix it?
#1495 [21:09] <Guest97167> This is Java edition
#1496 [21:11] <Matt1> Hey! I'm trying to sign into my old account on Java, but it keeps telling me I have the incorrect username or password. I tried to change the password, but I'm not getting the email.
#1497 [21:13] * Matt1 [webchat@cpe-45-50-41-23.socal.res.rr.com] has quit. (Quit: webchat.esper.net)
#1498 [21:16] * Zyzzyva [webchat@cpe-74-76-55-216.nycap.res.rr.com] has joined #minecrafthelp
#1499 [21:26] <Zyzzyva> I was told to create a pastebin for long messages, so here we go: https://pastebin.com/N151WipX
#1500 [21:27] * travis [webchat@1.152.109.8] has joined #minecrafthelp
#1501 [21:27] <travis> hello
#1502 [21:27] <Zyzzyva> Heyo
#1503 [21:27] * thoolihan [~thoolihan@cpe-173-88-146-249.neo.res.rr.com] has quit. (Ping timeout: 190 seconds)
#1504 [21:28] <travis> hey so i havent played minecraft in 7 years and my email is outdated meaning i dont use it anymore
#1505 [21:28] <travis> and i dont remember the password
#1506 [21:28] <travis> and i do not want to buy a new account.
#1507 [21:28] <Zyzzyva> I wouldn't either
#1508 [21:28] <Zyzzyva> Since you already paid
#1509 [21:29] <travis> yeah
#1510 [21:29] <travis> and im not to sure what to do
#1511 [21:29] * thoolihan [~thoolihan@cpe-173-88-146-249.neo.res.rr.com] has joined #minecrafthelp
#1512 [21:29] <travis> and i cant click forget plw because then i would need to go on a deactiveated email
#1513 [21:29] <Zyzzyva> Well, do you have any way to recover that email account? I'm not a helper here, just here for help myself, but willing to help all I can)
#1514 [21:30] <travis> no i do not
#1515 [21:30] <travis> all good thanks,
#1516 [21:30] <travis> have a good day
#1517 [21:31] * travis [webchat@1.152.109.8] has quit. (Client Quit)
#1518 [21:31] <Zyzzyva> Well if you have no way onto the email, is there-
#1519 [21:31] <Zyzzyva> Oh, guess not
#1520 [21:32] <Zyzzyva> I'm going to be gone for a bit, but if anyone happens by here's my issue : https://pastebin.com/N151WipX
#1521 [21:32] * Cade [webchat@c-71-229-150-104.hsd1.co.comcast.net] has quit. (Quit: webchat.esper.net)
#1522 [21:39] * AA [webchat@c-73-111-157-55.hsd1.il.comcast.net] has joined #minecrafthelp
#1523 [21:40] <AA> Hi im trying to get into my Relm but it pauses on loading terrain and it dosent load in i tried for 5 hours straight. then i tried putting my alt account in and when i do that it all turns white and i can only see the black outline for the blocks
#1524 [21:44] * Ehv [webchat@cpe-173-92-111-150.carolina.res.rr.com] has joined #minecrafthelp
#1525 [21:45] <AA> and do i have to leave this open or can i close it and come back/
#1526 [21:45] * Rally [webchat@97-85-230-167.static.stls.mo.charter.com] has joined #minecrafthelp
#1527 [21:45] <Rally> hello
#1528 [21:45] <AA> Hi
#1529 [21:45] <Rally> i need help
#1530 [21:45] <AA> same
#1531 [21:46] <Rally> hmmm whats ur problem?
#1532 [21:46] <AA> My relm not letting me in
#1533 [21:46] <AA> wbu
#1534 [21:46] <Rally> I logged out of mine minecraft for an hour or so and went into another game and put a vpn on after i got off the game i went to go get back onto minecraft and it logged me out and when i went to log back in it said invalid username or password when i went and reset my password and copied it before i reset it, reset it then put it into the launcher
#1535 [21:46] <Rally> it still said invalid
#1536 [21:46] <Rally> mines real bad
#1537 [21:46] * Absol kicked Rally from #minecrafthelp (Reason: ally :Stop spamming)
#1538 [21:47] <Ehv> Minecraft lost password/changed email/not receiving password email
#1539 [21:47] * Rally [webchat@97-85-230-167.static.stls.mo.charter.com] has joined #minecrafthelp
#1540 [21:47] <Rally> ok
#1541 [21:47] <Rally> still here?
#1542 [21:47] <AA> ya
#1543 [21:48] <Rally> did u see
#1544 [21:48] <Rally> it kicked me
#1545 [21:48] <Ehv> Can someone help me I would really appreciate it.
#1546 [21:48] <AA> yyup
#1547 [21:48] <Rally> can u help me?
#1548 [21:48] <AA> i play xbox cant rlly help
#1549 [21:48] <Ehv> Rally stop spamming.
#1550 [21:48] <Ehv> Stop talking
#1551 [21:48] <Ehv> like
#1552 [21:48] <Ehv> this
#1553 [21:48] * Absol kicked Ehv from #minecrafthelp (Reason: hv :Stop spamming)
#1554 [21:48] <Rally> lol
#1555 [21:48] <AA> RIP
#1556 [21:49] <Rally> welp i guess im going to wait out there email and see if they can help me
#1557 [21:49] <AA> kk
#1558 [21:49] <Rally> anyone else here
#1559 [21:51] * HyperBliink [webchat@c-98-246-89-230.hsd1.wa.comcast.net] has joined #minecrafthelp
#1560 [21:51] <HyperBliink> hello
#1561 [21:52] <Rally> can u help?
#1562 [21:52] * foams [webchat@cpe-173-92-111-150.carolina.res.rr.com] has joined #minecrafthelp
#1563 [21:52] <foams> Hello
#1564 [21:53] <foams> Can someone help me please
#1565 [21:53] <HyperBliink> ok so i got minecraft 2 days ago and ever since ive been trying to play but every time i click play it loads then closes can someone help
#1566 [21:53] <foams> oh i can help u
#1567 [21:53] <Rally> I logged out of mine minecraft for an hour or so and went into another game and put a vpn on after i got off the game i went to go get back onto minecraft and it logged me out and when i went to log back in it said invalid username or password when i went and reset my password and copied it before i reset it, reset it then put it into the launcher
#1568 [21:54] <HyperBliink> really?
#1569 [21:54] <Rally> it still said invalid
#1570 [21:54] <foams> i had that problem too are you on pc
#1571 [21:54] <HyperBliink> me?
#1572 [21:54] <foams> rally i can help you aswell.
#1573 [21:54] <Rally> really?
#1574 [21:54] <Rally> pls help
#1575 [21:54] <HyperBliink> how do i fix it
#1576 [21:55] <foams> When you use VPN's its a third party company which means they have access to your info almost like OptiFine when they stole loads of peoples accounts
#1577 [21:55] <Rally> foams can u add me on discord Rally@3707
#1578 [21:55] <foams> Never use a VPN even minecraft says it (mojang) as a whole.
#1579 [21:56] <HyperBliink> wait first will you elp me
#1580 [21:56] <HyperBliink> before you leave
#1581 [21:56] <foams> So my advice to you is when you contact Mojang dont tell them you were on a VPn because theywill simply not help you
#1582 [21:56] <Rally> yea
#1583 [21:56] <foams> Hyper whats your problem again
#1584 [21:56] <Rally> thats a little late
#1585 [21:56] <HyperBliink> every time i click play it closes
#1586 [21:56] <HyperBliink> and theres no crash re[ort
#1587 [21:57] <HyperBliink> report**
#1588 [21:57] <Rally> foam anyway i can get my account back?
#1589 [21:57] <Rally> i cant loose that much money pls
#1590 [21:57] <foams> Hyper
#1591 [21:57] <foams> Thats a java error
#1592 [21:57] <HyperBliink> yea
#1593 [21:58] <HyperBliink> wdym
#1594 [21:58] <foams> Are you on PC or Xbox or PS4
#1595 [21:58] * mindkeep [~mindkeep@c-24-8-35-127.hsd1.co.comcast.net] has quit. (Ping timeout: 190 seconds)
#1596 [21:58] <foams> or Other
#1597 [21:58] <HyperBliink> pc
#1598 [21:58] <Rally> foams can u talk on discord pls
#1599 [21:58] <foams> Yes one sec rally
#1600 [21:58] <Rally> i cant llose all that money
#1601 [21:58] <foams> Hyper so on PC, Minecraft supports java vise versa
#1602 [21:58] <HyperBliink> mhm
#1603 [21:59] <Rally> add me Rally#3707 when ur ready
#1604 [21:59] * mindkeep [~mindkeep@c-24-8-35-127.hsd1.co.comcast.net] has joined #minecrafthelp
#1605 [22:00] <foams> Java is like the Stephen Curry to Steve Kerr's legacy
#1606 [22:00] <foams> He needs em
#1607 [22:00] <HyperBliink> lol ok
#1608 [22:00] <foams> Do you have Java?
#1609 [22:00] <HyperBliink> yes i do
#1610 [22:01] <foams> Hyper I can do it for you if you dont mind
#1611 [22:01] <foams> Then ill help rally
#1612 [22:01] <HyperBliink> how
#1613 [22:01] <Rally> yay
#1614 [22:01] <foams> Well considering this is a public chat with problem over 50+ people
#1615 [22:01] <foams> Do you have social media etc? I can msg you on
#1616 [22:02] <HyperBliink> why cant you say on here
#1617 [22:02] * Cee4our [webchat@pool-173-48-65-111.bstnma.fios.verizon.net] has joined #minecrafthelp
#1618 [22:02] <Cee4our> hello
#1619 [22:02] <foams> Because i dont know whos listening
#1620 [22:02] <Cee4our> hey
#1621 [22:02] <foams> I also need help too XD im not trying to ruin mychances to get help
#1622 [22:02] <HyperBliink> ok like what media
#1623 [22:03] <foams> I think Mojang supports this page "MinecractIRC"
#1624 [22:03] <Cee4our> hey im having some trouble with downloading minecraft again
#1625 [22:03] <foams> Because under help tab's they link you here
#1626 [22:03] <Cee4our> it says theres an error with the package
#1627 [22:03] <foams> Doesnt matter bro you can make another instagram account if you dont want me having your main
#1628 [22:03] <Cee4our> or something like that
#1629 [22:03] <foams> Just somewhe
#1630 [22:04] <Cee4our> ?
#1631 [22:04] <HyperBliink> you can message on main i dont use it ok whats urs?
#1632 [22:04] <foams> ehvanr
#1633 [22:04] <Cee4our> whats going on here?
#1634 [22:04] <foams> Im helping people
#1635 [22:04] <Cee4our> ok
#1636 [22:04] <Cee4our> do u know the answer to my question?
#1637 [22:05] <HyperBliink> ok
#1638 [22:05] <Rally> cee are u on the discord server for mc support?
#1639 [22:05] <Cee4our> yea
#1640 [22:05] <Rally> lol
#1641 [22:05] <Cee4our> hey rally
#1642 [22:05] <Rally> yes
#1643 [22:05] <HyperBliink> foams which one
#1644 [22:06] <Cee4our> so do u know whats happening Rally
#1645 [22:06] <Rally> with?
#1646 [22:06] <foams> the one with nearly 500 followers
#1647 [22:06] <HyperBliink> 497 followers?
#1648 [22:06] <Cee4our> the download problem
#1649 [22:06] <foams> Yes
#1650 [22:06] <HyperBliink> sent a message
#1651 [22:06] <foams> Cee4 I never experienced that i can attempt to do some basic things to help you once I help Hyper, then Rally
#1652 [22:07] <Cee4our> ok
#1653 [22:07] <Cee4our> i think rally is here to help as well tho
#1654 [22:07] <foams> I'm helping rally
#1655 [22:07] <Cee4our> oh
#1656 [22:07] <Cee4our> on a pm chat
#1657 [22:08] <foams> Yes just wait
#1658 [22:08] <Cee4our> actually
#1659 [22:08] <Cee4our> im finna go to sleep and ask tommorow
#1660 [22:08] <Cee4our> bye nigga
#1661 [22:08] <Absol> Cee4our: Please keep it civil
#1662 [22:09] * sonicsystem [webchat@n106-70-67-61.rdl1.qld.optusnet.com.au] has joined #minecrafthelp
#1663 [22:09] <sonicsystem> hello?
#1664 [22:09] <Cee4our> nigga
#1665 [22:09] * Absol kicked Cee4our from #minecrafthelp (Reason: ee4our :Keep it civilized, you are just a human being)
#1666 [22:09] <sonicsystem> is there a way to recover an account without knowing the email?
#1667 [22:12] * sonicsystem [webchat@n106-70-67-61.rdl1.qld.optusnet.com.au] has quit. (Client Quit)
#1668 [22:14] * CubeTheThird [~cubetheth@dhcp-108-168-124-249.cable.user.start.ca] has joined #minecrafthelp
#1669 [22:16] <Rally> foams
#1670 [22:16] <Rally> is there anyway you can help now its late and i have to get up early to go on my vacation
#1671 [22:17] <foams> Yes
#1672 [22:17] <foams> What system you on buddy
#1673 [22:18] <Guest97167> Oh is the discord a better place to get help?
#1674 [22:18] * cisco [webchat@173-206-189-190.cab.prima.net.ar] has joined #minecrafthelp
#1675 [22:19] <cisco> i lost my old email and can't remember the answers for my identification
#1676 [22:21] <Rally> foams add me on dis Rally#3707
#1677 [22:22] <foams> What is that
#1678 [22:22] <foams> add you on what
#1679 [22:23] <CubeTheThird> cisco, contact Mojang support
#1680 [22:23] <Rally> discord
#1681 [22:23] <CubeTheThird> ??> cisco mojang/email
#1682 [22:23] <Mightyena> cisco: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1683 [22:23] <Mightyena> cisco: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1684 [22:23] <foams> Whats the instant invite thing
#1685 [22:23] <Rally> do you not have discord?
#1686 [22:23] <Guest97167> Is there a minecraft discord?
#1687 [22:24] <Rally> yes
#1688 [22:24] <CubeTheThird> Guest97167, what issue are you having?
#1689 [22:24] * cisco [webchat@173-206-189-190.cab.prima.net.ar] has quit. (Quit: webchat.esper.net)
#1690 [22:24] <Guest97167> My launcher only displays grey
#1691 [22:24] <Guest97167> upon initial launch
#1692 [22:24] <Guest97167> and then if I minimize or maximize the window it turns black
#1693 [22:25] <Rally> foams what do you msg on?
#1694 [22:25] <Guest97167> I have tried restarting the launcher and uninstalling and reinstalling the launcher
#1695 [22:25] <CubeTheThird> Guest97167, on what OS?
#1696 [22:25] <Guest97167> Windows 10
#1697 [22:25] <CubeTheThird> Guest97167, I assume you're using the launcher from https://minecraft.net/download ?
#1698 [22:25] <Guest97167> That is correct
#1699 [22:26] <CubeTheThird> Guest97167, can you open C:\Program Files (x86)\Minecraft
#1700 [22:27] <Guest97167> There's no plain Minecraft folder, but there is one called Minecraft Launcher
#1701 [22:27] <Guest97167> open that?
#1702 [22:27] <CubeTheThird> Guest97167, sure that works
#1703 [22:27] * AA [webchat@c-73-111-157-55.hsd1.il.comcast.net] has quit. (Quit: webchat.esper.net)
#1704 [22:28] <Guest97167> Okay
#1705 [22:28] <Rally> I logged out of mine minecraft for an hour or so and went into another game and put a vpn on after i got off the game i went to go get back onto minecraft and it logged me out and when i went to log back in it said invalid username or password when i went and reset my password and copied it before i reset it, reset it then put it into the launcher
#1706 [22:28] <Rally> it still said invalid ccan someone help?
#1707 [22:28] <CubeTheThird> Guest97167, there, is there a launcher.log file?
#1708 [22:28] <Guest97167> No
#1709 [22:28] <CubeTheThird> Guest97167, hmm or latest.log ? I'm trying to remember what it's called now
#1710 [22:29] <Guest97167> There are two folders, game and runtime, one file named 'debug' and one called 'MinecraftLauncher'
#1711 [22:30] <CubeTheThird> Guest97167, hmm ok so the launcher didn't put one there. Let's check inside the .minecraft folder
#1712 [22:30] <CubeTheThird> ??> Guest97167 win/.minecraft
#1713 [22:30] <Mightyena> Guest97167: To get at Minecraft's locally stored files on Windows, press Win+R, and in the window that appears, type %AppData%\.minecraft and click OK.
#1714 [22:31] <Rally> well i guess im skrewed thats over 400 dollars in the drain
#1715 [22:31] <foams> Rally
#1716 [22:31] * aa [webchat@c-73-111-157-55.hsd1.il.comcast.net] has joined #minecrafthelp
#1717 [22:31] <Rally> yes
#1718 [22:31] <aa> Can someone help me
#1719 [22:31] <foams> I dont use discord walk me through this
#1720 [22:31] <Rally> what di u have to msg? twitter
#1721 [22:32] <CubeTheThird> Rally, is your VPN still on?
#1722 [22:32] <Rally> or what
#1723 [22:32] <foams> Insta
#1724 [22:32] <CubeTheThird> aa, with?
#1725 [22:32] <Rally> no
#1726 [22:32] <Guest97167> Okay, there is a txt file called launcher_log and another json called launcher_profiles
#1727 [22:32] <Rally> ig i ccan use insta
#1728 [22:32] <CubeTheThird> Guest97167, perfect. Open the launcher_log, copy the text onto http://paste.ubuntu.com and give the URL here.
#1729 [22:32] <aa> my Relm does not let me in it keeps saying building terrian i tired for a 5 hours straight but it just keeps loading
#1730 [22:32] <Rally> whats ur username ill add u
#1731 [22:32] <CubeTheThird> foams, what issue are you having?
#1732 [22:32] <aa> it happened to my firend to
#1733 [22:32] <foams> ehvanr
#1734 [22:32] <foams> Minecraft lost password/changed email/not receiving password email
#1735 [22:32] <foams> CubeTheThird
#1736 [22:32] <CubeTheThird> aa, does it happen if you switch to another world, or a minigame?
#1737 [22:33] <Rally> cube my vpn is not stil on what do i do?
#1738 [22:33] <CubeTheThird> foams, I assume you've checked your junk/spam folder?
#1739 [22:33] <aa> No only whne im trying to get into the relm i own
#1740 [22:33] <foams> Yes
#1741 [22:33] <aa> CubeTheThird
#1742 [22:33] <aa> no only when i tyr to go onto my Relm on xbox
#1743 [22:33] <Guest97167> https://paste.ubuntu.com/p/WjktQqFGHf/
#1744 [22:34] <Rally> ubehtethird
#1745 [22:34] <Rally> what do i do
#1746 [22:34] <CubeTheThird> aa, ah.. you might want to contact xbox support about that out. Maybe check out on the minecraft bug tracker about that too
#1747 [22:34] <Guest97167> CubeTheThird Here is the log file
#1748 [22:34] <CubeTheThird> ??> Rally tools/hjt
#1749 [22:34] <Mightyena> Rally: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1750 [22:34] <Mightyena> Rally: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1751 [22:34] <CubeTheThird> Guest97167, one moment
#1752 [22:34] <aa> ok CubeTheThirddo u kn if they have a live chat contact
#1753 [22:34] <Guest97167> I'm good, take as much time as you need
#1754 [22:35] <CubeTheThird> aa, I believe xbox support might have one. I'm not sure what it is though
#1755 [22:35] * Deerman [webchat@c-71-195-91-27.hsd1.pa.comcast.net] has joined #minecrafthelp
#1756 [22:36] <aa> ok xbox support ok thx for ur help
#1757 [22:36] <Rally> wait so i put the text file in what do i do after that?
#1758 [22:36] <aa> Rallythx for ur help to see ya GN
#1759 [22:36] <Rally> CubeTheThird
#1760 [22:36] <CubeTheThird> Guest97167, hmm the log isn't showing much useful info. Let's check a couple things
#1761 [22:36] <CubeTheThird> ??> Guest97167 tools/hjt
#1762 [22:36] <Mightyena> Guest97167: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1763 [22:36] <Mightyena> Guest97167: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1764 [22:36] <CubeTheThird> Rally, copy the text from the file onto http://paste.ubuntu.com and give the URL here.
#1765 [22:36] <Deerman> When im trying to load into minecraft it crashes any help would be great
#1766 [22:36] <CubeTheThird> Deerman, do you get a crash report?
#1767 [22:37] <Rally> https://paste.ubuntu.com/p/sFnZ542YkY/
#1768 [22:37] <Rally> thats the url
#1769 [22:37] <Deerman> yes
#1770 [22:37] <CubeTheThird> Deerman, copy it onto http://paste.ubuntu.com and give the URL here.
#1771 [22:37] <Rally> so CubeTheThird? what did that do?
#1772 [22:37] <HyperBliink> cube or mighty are u helpers
#1773 [22:38] <CubeTheThird> Rally, I'm seeing Windscribe and Proton, both are VPNs
#1774 [22:38] <Rally> yes
#1775 [22:38] <CubeTheThird> HyperBliink, I can help. Mightyena is a bot
#1776 [22:38] <HyperBliink> ok brb XD
#1777 [22:38] <Rally> but what do i do about getting my accounts back?
#1778 [22:39] <Rally> i had proton on at the time when the whole incident happened
#1779 [22:39] <CubeTheThird> Rally, can you make sure they are both disabled? The login services will sometimes block logging in with VPNs on
#1780 [22:40] <CubeTheThird> Rally, did you have issues with the password reset though?
#1781 [22:40] <Rally> no problems with reseting the password its just not letting me log in once ive reset them everytime it says invalid
#1782 [22:41] <foams> Minecraft lost password/changed email/not receiving password email
#1783 [22:41] <CubeTheThird> Rally, ok. Either you have a VPN going and it's messing with it, or your logins are being throttled
#1784 [22:41] <foams> CubeTheThird
#1785 [22:41] <CubeTheThird> ??> Rally login/throttle
#1786 [22:41] <Mightyena> Rally: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#1787 [22:41] <Mightyena> Rally: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#1788 [22:41] <CubeTheThird> foams, you'll have to contact Mojang support about that
#1789 [22:41] <foams> Im prettysure I was hacked by OpTIFINE
#1790 [22:41] <CubeTheThird> ??> foams mojang/email
#1791 [22:41] <Mightyena> foams: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1792 [22:41] <Mightyena> foams: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1793 [22:41] <foams> Didnt optifine have like a hacking going on?
#1794 [22:41] <Rally> so cube i wait another hour and try again?
#1795 [22:42] <Deerman> it has been done
#1796 [22:42] * JJ [webchat@99-103-96-35.lightspeed.iplsin.sbcglobal.net] has joined #minecrafthelp
#1797 [22:42] <Deerman> CubeTheThird
#1798 [22:43] <Rally> CubeTheThird your saying if i wait 1 hour and then try logging back into the accounts it should work?
#1799 [22:43] <CubeTheThird> Deerman, please provide the URL to your report here
#1800 [22:43] <Guest97167> https://paste.ubuntu.com/p/XMT8sqRwqq/
#1801 [22:43] * TH22 [webchat@c-73-202-246-179.hsd1.ca.comcast.net] has joined #minecrafthelp
#1802 [22:43] <Deerman> https://paste.ubuntu.com/p/pS86BmZczm/
#1803 [22:43] <JJ> So if the email I used to make my minecraft account is deleted I'm guessing all hope is lost in resetting security questions?
#1804 [22:43] <Guest97167> Here is HiJack report
#1805 [22:43] <CubeTheThird> Rally, it should, assuming throttling is the issue. I didn't see anything else in your report that would prevent logins apart from VPNs
#1806 [22:43] <Deerman> like that?
#1807 [22:43] <CubeTheThird> Deerman, one moment
#1808 [22:44] <CubeTheThird> JJ, you have to contact Mojang support for help with that
#1809 [22:44] <Deerman> k
#1810 [22:44] <CubeTheThird> ??> JJ mojang/email
#1811 [22:44] <Mightyena> JJ: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1812 [22:44] <TH22> How do I connect with customer service over the phone?
#1813 [22:44] <Mightyena> JJ: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1814 [22:44] <CubeTheThird> Deerman, let's run a malware scan
#1815 [22:44] <TH22> ?
#1816 [22:44] <CubeTheThird> ??> Deerman av/adwcleaner
#1817 [22:44] <Mightyena> Deerman: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#1818 [22:44] <Mightyena> Deerman: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1819 [22:44] <CubeTheThird> TH22, there is no such service
#1820 [22:44] <Rally> ok i will come back in exactly an hour CubeTheThird can i get your discord to msg you if it doesnt work after the hour? and we can try to go through it?
#1821 [22:44] <JJ> I did, just wanted to know if asking for help from Mojang was pointless since the email is gone.
#1822 [22:44] <CubeTheThird> Guest97167, wow.. pretty clean there too. Guess it's video drivers next
#1823 [22:44] <Rally> so if ur not on here anymore ican get you on there
#1824 [22:45] <Guest97167> I just reset the computer and reinstalled windows before installing Minecraft
#1825 [22:45] <Guest97167> This is a new computer
#1826 [22:45] <CubeTheThird> JJ, that's a pretty common issue actually
#1827 [22:45] <TH22> I purchased my account long time ago, and I can't see how to connect it in order to play.
#1828 [22:45] <CubeTheThird> Rally, I don't do that sorry. I'm also going to bed pretty soon hehe....
#1829 [22:45] <CubeTheThird> TH22, what username did you register for the game?
#1830 [22:45] <JJ> CubeTheThird okay. Thank you for the help.
#1831 [22:45] <Deerman> can i do it without downloading anything?
#1832 [22:45] <CubeTheThird> Guest97167, ok drivers sound likely then
#1833 [22:45] <CubeTheThird> ??> Guest97167 win/dxdiag
#1834 [22:45] <Mightyena> Guest97167: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1835 [22:46] <CubeTheThird> Deerman, not unless you already have a malware removal tool, but the one I sent you is quite reputable. Feel free to look it up
#1836 [22:46] <Rally> dang well im leaving for vacation tmr morning so if it doesnt work can you point me inn the right direction if throttling isnt the issue?
#1837 [22:46] <Rally> CubeTheThird
#1838 [22:46] * TH22 [webchat@c-73-202-246-179.hsd1.ca.comcast.net] has quit. (Client Quit)
#1839 [22:46] <CubeTheThird> Rally, I'd say uninstall your VPNs and do a malware scan
#1840 [22:46] <CubeTheThird> ??> Rally av/adwcleaner
#1841 [22:46] <Mightyena> Rally: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#1842 [22:46] <Mightyena> Rally: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1843 [22:46] * Outcastmean [webchat@24-52-168-151.ip.casscomm.com] has joined #minecrafthelp
#1844 [22:47] <Rally> just unistalled them ill try the scan now
#1845 [22:47] <Outcastmean> how do I talk to someone from mojang
#1846 [22:47] <foams> Go to there website
#1847 [22:47] * JJ [webchat@99-103-96-35.lightspeed.iplsin.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#1848 [22:47] <Outcastmean> it sent me here
#1849 [22:47] * Deerman [webchat@c-71-195-91-27.hsd1.pa.comcast.net] has quit. (Quit: webchat.esper.net)
#1850 [22:48] <foams> CubeTheThird What does it take to become a helper
#1851 [22:48] * Rally [webchat@97-85-230-167.static.stls.mo.charter.com] has quit. (Quit: webchat.esper.net)
#1852 [22:48] <CubeTheThird> Outcastmean, what do you need firstly?
#1853 [22:48] * Thanos [webchat@host-45-78-231-222.dyn.295.ca] has joined #minecrafthelp
#1854 [22:48] <Thanos> Hello?
#1855 [22:48] <Thanos> anyone there?
#1856 [22:48] <CubeTheThird> foams, by helping people. General computer knowledge is also recommended
#1857 [22:48] <Outcastmean> well I don't have access to the gmail I bought Minecraft on and its not letting me lig in
#1858 [22:48] <CubeTheThird> Thanos, about 100 people
#1859 [22:49] <Thanos> Oh
#1860 [22:49] <CubeTheThird> Outcastmean, ah ok. You'll need to contact Mojang support then
#1861 [22:49] <CubeTheThird> ??> Outcastmean mojang/email
#1862 [22:49] <Mightyena> Outcastmean: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1863 [22:49] <Mightyena> Outcastmean: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1864 [22:49] <CubeTheThird> Thanos, you need help with something?
#1865 [22:49] <Outcastmean> thanks
#1866 [22:49] * Rally [webchat@97-85-230-167.static.stls.mo.charter.com] has joined #minecrafthelp
#1867 [22:49] <Rally> ok im back
#1868 [22:49] <Thanos> Yea i kinds los transaction ID
#1869 [22:49] <Thanos> *lost
#1870 [22:49] <Guest97167> https://paste.ubuntu.com/p/ymJhKq547F/
#1871 [22:49] <foams> Is Mojang really replying to cases all they way from May 23rd or is that not updated
#1872 [22:49] <Thanos> I need it to change my email
#1873 [22:50] <Rally> it did detect 1 thing so i quarantined it and then deleted it i guess i will try again later and if that doesnt work idk what will CubeTheThird
#1874 [22:50] * ssaashy_leeroy [webchat@201.186-66-160-0.uio.satnet.net] has joined #minecrafthelp
#1875 [22:50] <CubeTheThird> Thanos, what method of payment did you use?
#1876 [22:50] * Keizo [webchat@c-73-188-222-25.hsd1.pa.comcast.net] has joined #minecrafthelp
#1877 [22:50] * Brandon [webchat@67.21.32.75] has joined #minecrafthelp
#1878 [22:50] <Thanos> Paypal
#1879 [22:50] <CubeTheThird> foams, that's about the most recent I've seen it
#1880 [22:50] <CubeTheThird> ??> Thanos info/paypal/history
#1881 [22:51] <CubeTheThird> bahh what was that thing
#1882 [22:51] <HyperBliink> cube can you help
#1883 [22:51] <CubeTheThird> ??> Thanos paypal/history
#1884 [22:51] <Mightyena> Thanos: To view older PayPal account history(up to 7 years ago), login to https://paypal.com, select Activity, Statements -> Custom, and choose "all transactions" and a date range. This will allow you to search older transaction history.
#1885 [22:51] <foams> CubeTheThird So they are two months backed up?
#1886 [22:51] <CubeTheThird> HyperBliink, with?
#1887 [22:51] <Thanos> Yea i tried that but i lost my old paypal ):
#1888 [22:51] <CubeTheThird> foams, about that, though they prioritize tickets in different ways
#1889 [22:51] <Thanos> My accounts old
#1890 [22:51] <CubeTheThird> Thanos, ok... around when did you make the purchase?
#1891 [22:51] <CubeTheThird> Guest97167, one moment
#1892 [22:51] <Thanos> 2014
#1893 [22:52] <HyperBliink> ok so i got minecraft 2 days ago and ive been trying to fix it but everytime i click play it closes
#1894 [22:52] <ssaashy_leeroy> Hi, I have a problem downloading the patchy 1.1 and I have unistalled all the incompatible programs.
#1895 [22:52] <Rally> CubeTheThird thanks for the help man i hope it works and i guess if it doesnt you guys will see me back here in a bit or a few days
#1896 [22:52] <Guest97167> thanks
#1897 [22:53] <CubeTheThird> Guest97167, uhh.. sorry you say that's a new computer? It's gotta be at least 6 years old I reckon. I'll try finding you drivers, but they may not be compatible with windows 10
#1898 [22:53] <Brandon> Hello I'm trying to migrate my old account to a new account
#1899 [22:53] <HyperBliink> cubethethird
#1900 [22:53] <CubeTheThird> ??> HyperBliink launcher/log
#1901 [22:53] <Mightyena> HyperBliink: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#1902 [22:53] <Guest97167> It's not new new
#1903 [22:54] <Keizo> I have a question but I can wait until you finish helping Guest97167
#1904 [22:54] * Keizo [webchat@c-73-188-222-25.hsd1.pa.comcast.net] has quit. (Client Quit)
#1905 [22:54] <Thanos> Uhh
#1906 [22:54] <CubeTheThird> Guest97167, ok there's at least an nvidia driver I can give you. download and install https://www.nvidia.com/Download/driverResults.aspx/148317/en-us
#1907 [22:54] <CubeTheThird> Thanos, did you already contact Mojang support?
#1908 [22:54] <Thanos> Yea
#1909 [22:55] <CubeTheThird> Brandon, are you having trouble with this I take it?
#1910 [22:55] <Brandon> yes
#1911 [22:55] <Thanos> They never responded
#1912 [22:55] <Guest97167> Okay I will try it
#1913 [22:55] <CubeTheThird> Thanos, how long ago did you send the request?
#1914 [22:55] <Thanos> like 4mon ago
#1915 [22:55] <CubeTheThird> Thanos, did you get the auto response with a case number ?
#1916 [22:56] <HyperBliink> mightyyena the page did not show up
#1917 [22:56] <Thanos> no
#1918 [22:56] * Keizo [webchat@c-73-188-222-25.hsd1.pa.comcast.net] has joined #minecrafthelp
#1919 [22:56] <Thanos> I dont want to send mojang support again they take too long to respond
#1920 [22:56] <CubeTheThird> Thanos, sounds like you aren't receiving messages from them. All I can recommend is contacting them using a different email address
#1921 [22:56] <Thanos> Oh
#1922 [22:56] <CubeTheThird> HyperBliink, you can't load the instructions?
#1923 [22:56] <CubeTheThird> Brandon, what trouble exactly..?
#1924 [22:57] <HyperBliink> no after i click play i
#1925 [22:57] * Keizo [webchat@c-73-188-222-25.hsd1.pa.comcast.net] has quit. (Client Quit)
#1926 [22:57] <HyperBliink> no launch log shoed
#1927 [22:57] <HyperBliink> showed
#1928 [22:57] <Brandon> im trying to migrate the accounts, but when i send a recover password email, its still not sent in the last 3 days
#1929 [22:57] <Thanos> Can MC staff just change my email them selfs
#1930 [22:57] <CubeTheThird> Guest97167, ya as I figured, you intel graphics drivers can't be updated since Intel dropped support for that chip before windows 10 was even released
#1931 [22:58] <Brandon> i have all the credentials correct but its still just not sending
#1932 [22:58] <CubeTheThird> Brandon, I assume you've checked your junk folder?
#1933 [22:58] <Brandon> junk and spam, yes
#1934 [22:58] <CubeTheThird> Thanos, they can change it, but you have to be receiving their emails in order to arrange that
#1935 [22:58] <CubeTheThird> Brandon, in that case you have to contact Mojang support
#1936 [22:58] <CubeTheThird> ??> Brandon mojang/email
#1937 [22:58] <Mightyena> Brandon: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1938 [22:58] <Mightyena> Brandon: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1939 [22:59] <ssaashy_leeroy> Hi, I have a problem downloading the patchy 1.1 and I have unistalled all the incompatible programs.
#1940 [22:59] <HyperBliink> cubethethird no out put log shows up
#1941 [22:59] <CubeTheThird> HyperBliink, and you turned on the log option?
#1942 [22:59] <HyperBliink> yes
#1943 [22:59] <Brandon> alright thank you
#1944 [22:59] <CubeTheThird> ssaashy_leeroy, what error are you getting?
#1945 [22:59] <Thanos> Ok.... i can't really contact them can i find staff that are free RN?
#1946 [22:59] <CubeTheThird> HyperBliink, so you click play and nothing happens?
#1947 [22:59] <HyperBliink> the game wont even start
#1948 [22:59] * Brandon [webchat@67.21.32.75] has quit. (Quit: webchat.esper.net)
#1949 [22:59] <HyperBliink> it sys preparing for like 5 secs then closes
#1950 [23:00] <HyperBliink> says
#1951 [23:00] <Thanos> Its your internet HyperBliink
#1952 [23:00] <ssaashy_leeroy> Failed to download file.
#1953 [23:00] <ssaashy_leeroy> Name: patchy-1.1.jar
#1954 [23:00] <CubeTheThird> ??> ssaashy_leeroy launcher/log
#1955 [23:00] <Mightyena> ssaashy_leeroy: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#1956 [23:01] <CubeTheThird> HyperBliink, hmm let's see if there's a saved log then
#1957 [23:01] <CubeTheThird> ??> HyperBliink win/.minecraft
#1958 [23:01] <Mightyena> HyperBliink: To get at Minecraft's locally stored files on Windows, press Win+R, and in the window that appears, type %AppData%\.minecraft and click OK.
#1959 [23:01] <CubeTheThird> Thanos, I don't understand what you're asking. You have to contact them through the support ticket page
#1960 [23:01] <ssaashy_leeroy> Okay let me try
#1961 [23:02] <HyperBliink> i have a launcher log
#1962 [23:02] <CubeTheThird> HyperBliink, copy the file's contents onto http://paste.ubuntu.com and give the URL here.
#1963 [23:04] * Guest97167 [webchat@c-73-21-176-42.hsd1.fl.comcast.net] has quit. (Quit: webchat.esper.net)
#1964 [23:05] <HyperBliink> is it supposed to be REALLY long
#1965 [23:06] <CubeTheThird> HyperBliink, it can be yes
#1966 [23:06] <ssaashy_leeroy> Here https://paste.ubuntu.com/p/rZM9DqmDfV/
#1967 [23:06] <CubeTheThird> ??> ssaashy_leeroy tools/hjt
#1968 [23:06] <Mightyena> ssaashy_leeroy: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1969 [23:06] <Mightyena> ssaashy_leeroy: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1970 [23:07] <Thanos> ok but its going to take ages do they have a discord or something
#1971 [23:08] <CubeTheThird> Thanos, they do not
#1972 [23:08] <ssaashy_leeroy> https://paste.ubuntu.com/p/PDDt9TfJsn/
#1973 [23:09] <HyperBliink> ok so i dont think this is right but here https://paste.ubuntu.com/p/CKxTG8rGfC/
#1974 [23:09] <CubeTheThird> yep one moment
#1975 [23:10] <CubeTheThird> ssaashy_leeroy, hmm how much disk space do you have left?
#1976 [23:10] <ssaashy_leeroy> 20.7 Gb
#1977 [23:10] <CubeTheThird> ssaashy_leeroy, ok. Let's do a malware scan
#1978 [23:10] <CubeTheThird> ??> ssaashy_leeroy av/adwcleaner
#1979 [23:10] <Mightyena> ssaashy_leeroy: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#1980 [23:10] <Mightyena> ssaashy_leeroy: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1981 [23:10] <CubeTheThird> HyperBliink, hmm looks like corrupted files
#1982 [23:10] <CubeTheThird> ??> HyperBliink win/reinst
#1983 [23:10] <Mightyena> HyperBliink: You may need to reinstall the locally installed files that Minecraft puts into place.
#1984 [23:10] <Mightyena> HyperBliink: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#1985 [23:12] <CubeTheThird> I g2g in a few minutes
#1986 [23:12] * omicronXII [webchat@c-73-21-176-42.hsd1.fl.comcast.net] has joined #minecrafthelp
#1987 [23:13] * locahost_Makesmecry [webchat@cpe-60-224-21-54.hlui-cr-001.pie.wa.bigpond.net.au] has joined #minecrafthelp
#1988 [23:14] <locahost_Makesmecry> Hello friends, is anybody able to help me with a connection issue on Minecraft?
#1989 [23:14] <CubeTheThird> locahost_Makesmecry, what issue?
#1990 [23:14] <omicronXII> CubeTheThird This is the guest from earlier, just wanted to say the driver worked and the launcher is running
#1991 [23:14] <omicronXII> Thank you
#1992 [23:15] <ssaashy_leeroy> The preinstalled.Acercarecenter is the scan result
#1993 [23:15] <CubeTheThird> omicronXII, oh awesome!!!
#1994 [23:15] <CubeTheThird> ssaashy_leeroy, run a clean, then reboot your PC
#1995 [23:16] <locahost_Makesmecry> I've been hosting a LAN server over the last week or so for my Boyfriend and I to play on. We struggled with 'io.netty.channel.abstractchannel$annotatedconnectexception connection refused' on his laptop which we fixed by turning off his firewall. On his Desktop PC we never had this issue until today but nothing we have done has solved the issue.
#1996 [23:16] <HyperBliink> mightyena why cant i delet assets i deleted everything but saves and it did the same thing
#1997 [23:16] <CubeTheThird> HyperBliink, you can't delete some of the folders?
#1998 [23:16] <locahost_Makesmecry> We have reinstalled and updated both Java and Minecraft, both running same version and edition, no mods etc. Tried allowing the different programs listen on alot of help sites through the firewall. Even turning both of our firewalls off still gives us the message.
#1999 [23:17] * Chi [webchat@CPEec086b6a3cd4-CM9050cac05300.cpe.net.cable.rogers.com] has joined #minecrafthelp
#2000 [23:17] <HyperBliink> i couldnt delete assets
#2001 [23:17] * Chi [webchat@CPEec086b6a3cd4-CM9050cac05300.cpe.net.cable.rogers.com] has quit. (Client Quit)
#2002 [23:17] <locahost_Makesmecry> listed**
#2003 [23:17] <CubeTheThird> locahost_Makesmecry, what anti-virus and firewall do you both have?
#2004 [23:17] <locahost_Makesmecry> Norton
#2005 [23:17] <HyperBliink> should i delete saves?
#2006 [23:17] <CubeTheThird> HyperBliink, make sure the game launcher is closed
#2007 [23:17] <CubeTheThird> HyperBliink, only if you want to delete any worlds you may have
#2008 [23:18] <HyperBliink> ive never played it thats the thing
#2009 [23:18] <CubeTheThird> HyperBliink, then it's up to you
#2010 [23:18] <CubeTheThird> locahost_Makesmecry, can I assume you've tried creating exceptions through norton then?
#2011 [23:19] * ssaashy_leeroy [webchat@201.186-66-160-0.uio.satnet.net] has joined #minecrafthelp
#2012 [23:19] <locahost_Makesmecry> CubeTheThird Yup. Through Windows Defender and Norton both
#2013 [23:19] <ssaashy_leeroy> I run and clean and restarted
#2014 [23:19] <HyperBliink> cubethethird same thing
#2015 [23:19] <CubeTheThird> locahost_Makesmecry, either of you have VPN software?
#2016 [23:19] <CubeTheThird> HyperBliink, is it giving you an error when trying to delete it?
#2017 [23:19] <locahost_Makesmecry> CubeTheThird My boyfriend does
#2018 [23:20] <CubeTheThird> locahost_Makesmecry, make sure he has it turned off. That can be a problem
#2019 [23:20] <HyperBliink> nope i just click delete and it doesnt
#2020 [23:20] <CubeTheThird> HyperBliink, windows 10?
#2021 [23:20] * Sheabutter [webchat@user-24-96-155-228.knology.net] has joined #minecrafthelp
#2022 [23:20] <locahost_Makesmecry> CubeTheThird Alright, ill jump on his desktop when he gets on his break and gives me his PIN. (He's working rn). If that ISN'T that case, any other recommendations? :)
#2023 [23:21] <HyperBliink> java but windows 10 pc
#2024 [23:21] * ssaashy_leeroy [webchat@201.186-66-160-0.uio.satnet.net] has quit. (Client Quit)
#2025 [23:21] <CubeTheThird> HyperBliink, right that's what I wanted to know. We can try manually deleting it then. In the folder, hold shift and right-click on the background. Choose Open a command window (or powershell) here
#2026 [23:21] * ssaashy_leeroy [webchat@201.186-66-160-0.uio.satnet.net] has joined #minecrafthelp
#2027 [23:22] <CubeTheThird> locahost_Makesmecry, otherwise I'd have you both run a malware scan. if that doesn't do it, maybe try hosting a local server instead
#2028 [23:22] <CubeTheThird> ??> locahost_Makesmecry av/adwcleaner
#2029 [23:22] <Mightyena> locahost_Makesmecry: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#2030 [23:22] <Mightyena> locahost_Makesmecry: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#2031 [23:22] <Sheabutter> I can't download the launcher on windows 10, throws me the "Unable to update the Minecraft Native Launcher" error. Can anyone help?
#2032 [23:22] * pandg2 [webchat@ip72-199-109-119.sd.sd.cox.net] has joined #minecrafthelp
#2033 [23:22] <HyperBliink> yup now what
#2034 [23:22] <CubeTheThird> Sheabutter, do you have ByteFence installed?
#2035 [23:23] <Sheabutter> Nope
#2036 [23:23] <locahost_Makesmecry> CubeTheThird Perfect. Thank you very much!
#2037 [23:23] <CubeTheThird> HyperBliink, run this command in it: RD /S /Q assets
#2038 [23:23] <ssaashy_leeroy> CubeTheThird I have run the scan, clean and restart the computer
#2039 [23:23] <CubeTheThird> ??> Sheabutter tools/hjt
#2040 [23:23] <Mightyena> Sheabutter: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#2041 [23:23] <Mightyena> Sheabutter: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#2042 [23:23] <CubeTheThird> ssaashy_leeroy, any change?
#2043 [23:23] <ssaashy_leeroy> let me see
#2044 [23:23] * Rally [webchat@97-85-230-167.static.stls.mo.charter.com] has quit. (Quit: webchat.esper.net)
#2045 [23:24] <ssaashy_leeroy> Nop
#2046 [23:24] <ssaashy_leeroy> The same error apears
#2047 [23:25] * Infernos [webchat@151.210.136.18] has joined #minecrafthelp
#2048 [23:25] <omicronXII> CubeTheThird The game itself runs fine also, so thank you again :)
#2049 [23:25] <HyperBliink> it said nothing has the parameter of /q
#2050 [23:25] <CubeTheThird> ssaashy_leeroy, what happens when you open this link: https://libraries.minecraft.net/com/mojang/patchy/1.1/patchy-1.1.jar
#2051 [23:25] <Sheabutter> https://paste.ubuntu.com/p/xwVGYRXMRt/
#2052 [23:25] * goku [webchat@190.233.173.163] has joined #minecrafthelp
#2053 [23:26] <Infernos> Hello, I recently made an minecraft account and now i cant log into it, when i try nothing happens, this is on minecraft.net
#2054 [23:26] <CubeTheThird> HyperBliink, hmm try this one then: Remove-Item .\assets -Force -Recursive
#2055 [23:26] <ssaashy_leeroy> CubeTheThird It does not open
#2056 [23:26] <CubeTheThird> Infernos, the button doesn't do anything?
#2057 [23:26] <Infernos> yea
#2058 [23:26] <Infernos> nothing
#2059 [23:26] <CubeTheThird> ssaashy_leeroy, you cannot open the link in your browser?
#2060 [23:26] <CubeTheThird> ??> Infernos info/mcleaks
#2061 [23:26] <Mightyena> Infernos: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#2062 [23:26] <Mightyena> Infernos: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#2063 [23:27] <Infernos> hmmm
#2064 [23:27] <Infernos> ok
#2065 [23:27] <Infernos> thanks
#2066 [23:27] <ssaashy_leeroy> CubeTheThird No
#2067 [23:27] <CubeTheThird> ssaashy_leeroy, are you on a public network, like at a school or library?
#2068 [23:28] <ssaashy_leeroy> No, im at home
#2069 [23:28] <CubeTheThird> ssaashy_leeroy, hmm. Does your browser give you an error?
#2070 [23:28] * goku [webchat@190.233.173.163] has quit. (Client Quit)
#2071 [23:28] <ssaashy_leeroy> This site cannot be accessed
#2072 [23:28] <CubeTheThird> ssaashy_leeroy, ya that sounds like it's being blocked somewhere
#2073 [23:29] <CubeTheThird> ssaashy_leeroy, you might need to contact your ISP about that one
#2074 [23:29] <Infernos> that didnt work
#2075 [23:29] <CubeTheThird> Infernos, you cleared out your hosts file?
#2076 [23:29] <ssaashy_leeroy> Damn, Okay ill try
#2077 [23:29] <ssaashy_leeroy> Thanks a lot
#2078 [23:29] <CubeTheThird> ??> Infernos win/hosts/edit
#2079 [23:29] <Mightyena> Infernos: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#2080 [23:29] <Mightyena> Infernos: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#2081 [23:29] <HyperBliink> this is what it said https://paste.gg/p/anonymous/a9c8eeb2c0f441228ffccca12523df44
#2082 [23:30] * ssaashy_leeroy [webchat@201.186-66-160-0.uio.satnet.net] has quit. (Quit: webchat.esper.net)
#2083 [23:30] <pandg2> Minecraft server configuration question. How do I configure a Minecraft server to use a virtual domain/subdomain? (Eg: mc.example.com).
#2084 [23:31] * thatguylack [webchat@cpe-98-151-230-72.hawaii.res.rr.com] has joined #minecrafthelp
#2085 [23:31] <CubeTheThird> HyperBliink, you're missing spaces. It's: Remove-Item <space> .\assets <space> -Force <space> -Recursive
#2086 [23:31] <Sheabutter> https://paste.ubuntu.com/p/xwVGYRXMRt/
#2087 [23:31] * adsasd [webchat@190.233.173.163] has joined #minecrafthelp
#2088 [23:31] <thatguylack> How come i cant login with my account
#2089 [23:31] <CubeTheThird> pandg2, you wouldn't ? you should have the domain point to the IP the server is using, rather than the other way around I'd think
#2090 [23:32] <CubeTheThird> thatguylack, what happens when you try?
#2091 [23:32] * bruh [webchat@cpe-24-94-74-190.hawaii.res.rr.com] has joined #minecrafthelp
#2092 [23:32] <thatguylack> it says invalid email or password
#2093 [23:32] <bruh> hey lack
#2094 [23:32] <bruh> Its me
#2095 [23:32] <CubeTheThird> Sheabutter, hmm well you do appear to have mcafee firewall running, which can be the cause of the problem. I'd also recommend you run a malware scan
#2096 [23:32] <thatguylack> and everything is written correctly
#2097 [23:32] <CubeTheThird> ??> Sheabutter av/adwcleaner
#2098 [23:32] <Mightyena> Sheabutter: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#2099 [23:32] <Mightyena> Sheabutter: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#2100 [23:32] <Infernos> yes
#2101 [23:32] <CubeTheThird> thatguylack, what happens on minecraft.net login?
#2102 [23:32] * Thanos [webchat@host-45-78-231-222.dyn.295.ca] has quit. (Quit: webchat.esper.net)
#2103 [23:32] <Infernos> i did it
#2104 [23:33] <bruh> on minecraft.net log in
#2105 [23:33] <HyperBliink> nope
#2106 [23:33] <bruh> when lack presses log in
#2107 [23:33] <HyperBliink> nothing
#2108 [23:33] <bruh> it does nothing
#2109 [23:33] <CubeTheThird> HyperBliink, if it didn't say anything, it should have worked. Is the folder still there?
#2110 [23:33] <CubeTheThird> ??> bruh info/mcleaks
#2111 [23:33] <Mightyena> bruh: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#2112 [23:33] <Mightyena> bruh: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#2113 [23:33] <bruh> no i just bought my friend this account
#2114 [23:33] <CubeTheThird> Infernos, you cleared out the lines with mojang, and saved the file?
#2115 [23:33] * Sheabutter [webchat@user-24-96-155-228.knology.net] has quit. (Quit: webchat.esper.net)
#2116 [23:33] <bruh> and he is having problems logging in
#2117 [23:34] <bruh> oh wait i didnt even read
#2118 [23:34] <bruh> im retarded hold on
#2119 [23:34] <CubeTheThird> lol
#2120 [23:34] <Infernos> is it authserver.mojang.com and sessionserver.mojang.com??
#2121 [23:34] <CubeTheThird> Infernos, yes. Remove those lines, and save the file
#2122 [23:35] <Infernos> ok
#2123 [23:35] <Infernos> and the number with it?
#2124 [23:35] <Infernos> numbers*
#2125 [23:35] <CubeTheThird> Infernos, yup the entire line
#2126 [23:35] <Infernos> ok
#2127 [23:35] * adsasd [webchat@190.233.173.163] has quit. (Client Quit)
#2128 [23:35] <Infernos> and now i save the file?
#2129 [23:35] * thatguylack [webchat@cpe-98-151-230-72.hawaii.res.rr.com] has quit. (Client Quit)
#2130 [23:35] <CubeTheThird> Infernos, that's right
#2131 [23:35] <Infernos> done!
#2132 [23:35] <CubeTheThird> HyperBliink, you might need to follow this: https://www.windowspasswordsrecovery.com/system-tuneup/cant-delete-folder-windows-10.html
#2133 [23:36] <CubeTheThird> Infernos, then try logging in after that
#2134 [23:36] <Infernos> ok
#2135 [23:36] <CubeTheThird> but sorry, I really g2g. Good luck everyone
#2136 [23:36] * Sheabutter [webchat@user-24-96-155-228.knology.net] has joined #minecrafthelp
#2137 [23:36] <Infernos> Thank you very much
#2138 [23:37] <Infernos> you guys are life savers
#2139 [23:37] * Justin [webchat@node-77v.pool-1-4.dynamic.totinternet.net] has joined #minecrafthelp
#2140 [23:37] <Infernos> i nearly had to make a new acc
#2141 [23:37] <Infernos> thanks
#2142 [23:37] <HyperBliink> mightyena
#2143 [23:37] * omicronXII [webchat@c-73-21-176-42.hsd1.fl.comcast.net] has quit. (Quit: webchat.esper.net)
#2144 [23:37] <HyperBliink> you still here
#2145 [23:38] * Infernos [webchat@151.210.136.18] has quit. (Quit: webchat.esper.net)
#2146 [23:38] * Sheabutter [webchat@user-24-96-155-228.knology.net] has quit. (Client Quit)
#2147 [23:39] <Justin> Hello I have a problem that I cant log in to minecraft.net as when I put my details in the page just dosn't seem to go anywhere and stays at the same screen. It also dosn't mention that there's a invalid password or anything
#2148 [23:39] * Grim [webchat@cpe-70-113-105-49.austin.res.rr.com] has joined #minecrafthelp
#2149 [23:40] * HyperBliink [webchat@c-98-246-89-230.hsd1.wa.comcast.net] has quit. (Quit: webchat.esper.net)
#2150 [23:41] <Grim> Hey, do you guys know how long I will have to wait for support help? It seems like the support pages are all super outdated, so I just want to know if I should even expect a response.
#2151 [23:43] * Justin [webchat@node-77v.pool-1-4.dynamic.totinternet.net] has quit. (Quit: webchat.esper.net)
#2152 [23:44] * Brooke3 [webchat@c-73-165-178-23.hsd1.pa.comcast.net] has quit. (Quit: webchat.esper.net)
#2153 [23:46] * TheGaryo [webchat@136.143.217.3] has quit. (Quit: webchat.esper.net)
#2154 [23:47] * HyperBliink [webchat@c-98-246-89-230.hsd1.wa.comcast.net] has joined #minecrafthelp
#2155 [23:53] * Grim [webchat@cpe-70-113-105-49.austin.res.rr.com] has quit. (Quit: webchat.esper.net)