#1 [00:01] * ECSO_ACC3 [webchat@CPE84948ccb6353-CM84948ccb6350.cpe.net.cable.rogers.com] has joined #minecrafthelp
#2 [00:01] * ethan12188 [webchat@047-227-070-068.res.spectrum.com] has joined #minecrafthelp
#3 [00:01] <ECSO_ACC3> hey i cant login but ik my password and username why?
#4 [00:02] <ethan12188> hi, i had purchased a version of Minecraft on an old account with a different email. Now, my account has been migrated to my current email and it isn't listed on my account, despite me still having the transaction id.
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#6 [00:07] * Vegito___Blue1 [webchat@184-101-224-71.phnx.qwest.net] has joined #minecrafthelp
#7 [00:08] <Vegito___Blue1> yo
#8 [00:08] <Vegito___Blue1> so im having a problem with realms
#9 [00:08] <Vegito___Blue1> so im having a problem with realms
#10 [00:10] * Vegito___Blue1 [webchat@184-101-224-71.phnx.qwest.net] has left #minecrafthelp
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#14 [00:14] * genevieve [webchat@c-67-167-64-208.hsd1.il.comcast.net] has joined #minecrafthelp
#15 [00:15] <Ty> I need help with this error i get everytime i try to play minecraft server or single player Java.lang.IllegalStateException: failed to create a child event loop
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#17 [00:15] * Mason [webchat@76-255-130-210.lightspeed.irvnca.sbcglobal.net] has joined #minecrafthelp
#18 [00:17] <Ty> hello
#19 [00:17] * Ty [webchat@c-75-65-191-242.hsd1.la.comcast.net] has quit. (Client Quit)
#20 [00:18] <Mason> Hey I have no idea what my account login info was and I just bought a new PC. My old computer is still signed into my account, and I was wondering if there was a way to look at my email and password on there? or can I simply do something to transfer it?
#21 [00:18] <GreyVulpine> Try a password reset
#22 [00:19] <GreyVulpine> https://help.mojang.com/customer/portal/articles/329524
#23 [00:19] <Mason> Alright, thank you. I'm not sure which email it was under but I'll give that a go.
#24 [00:24] <JorjaAnn> Is there anything I can do to help stop getting Minecraft 1.X or 1.1X(not responding)? This happens on Java version of Minecraft and everything is up to date. It does not matter if I play vanilla or modded both do it
#25 [00:24] * Seulgi_1 [webchat@58.236.112.238] has joined #minecrafthelp
#26 [00:25] <Seulgi_1> When I play Minecraft game, sometimes the game window is minimized
#27 [00:37] * KobeKING [webchat@190.32.170.9] has joined #minecrafthelp
#28 [00:38] <KobeKING> Hiii
#29 [00:39] <KobeKING> Since this morning im having this issue
#30 [00:39] <KobeKING> "Since this morning im having this issue"
#31 [00:39] <KobeKING> wait thats not it
#32 [00:41] <KobeKING> "Sorry, make sure you are online and try again" I changed my password, i restart the pc, i reinstalled the game, i turn off my firewall and even tried to change my DNS, not results
#33 [00:43] <KobeKING> Any ideas of why this is happening for me? this is the first time i have this issue, but before this issue (before i decided to log out, so log in again) minecraft was telling me "Play Offline"... I cant figure out whats happening
#34 [00:43] * KobeKING [webchat@190.32.170.9] has quit. (Quit: webchat.esper.net)
#35 [00:44] * KobeKING [webchat@190.32.170.9] has joined #minecrafthelp
#36 [00:44] <KobeKING> Hii
#37 [00:44] * koko [webchat@cpe-50-113-6-201.hawaii.res.rr.com] has joined #minecrafthelp
#38 [00:45] * notlincoln [webchat@50-82-129-147.client.mchsi.com] has joined #minecrafthelp
#39 [00:45] <Seulgi_1> I tried to restart PC, reinstalled the game but they didn't work
#40 [00:45] <KobeKING> I cant logging to my accounts, it says "Sorry! Make sure you are online and try again"
#41 [00:45] <koko> hi
#42 [00:45] * notlincoln [webchat@50-82-129-147.client.mchsi.com] has quit. (Client Quit)
#43 [00:45] * MinerMajor [webchat@99-44-19-0.lightspeed.irvnca.sbcglobal.net] has joined #minecrafthelp
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#45 [00:46] * koko [webchat@cpe-50-113-6-201.hawaii.res.rr.com] has left #minecrafthelp
#46 [00:46] <MinerMajor> My username has changed to DarkiManki How do I change it back to my original username?
#47 [00:46] * lincoln [webchat@50-81-55-137.client.mchsi.com] has joined #minecrafthelp
#48 [00:47] <KobeKING> I reinstall the game, i changed my password, i even check my DNS, no results... this is the first im having this issue, any ideas why this is happening?
#49 [00:47] * lincoln [webchat@50-81-55-137.client.mchsi.com] has quit. (Client Quit)
#50 [00:48] <KobeKING> The day before yesterday i was paying fine, helping my friend making his cats shrine... now today that we want to finish it, this error happens... pls hep dont know what else to do
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#53 [01:02] * Luciano_gon [webchat@bfb1b966.virtua.com.br] has joined #minecrafthelp
#54 [01:03] <Luciano_gon> ola sou brasileiro
#55 [01:03] <Luciano_gon> não estou recebendo o email para mudar minha senha do minecraft
#56 [01:18] * jonaTchapin [webchat@c-67-184-103-156.hsd1.il.comcast.net] has joined #minecrafthelp
#57 [01:18] <jonaTchapin> i would like to know how can i get a refund
#58 [01:20] * Luciano_gon [webchat@bfb1b966.virtua.com.br] has quit. (Quit: webchat.esper.net)
#59 [01:21] <jonaTchapin> i would like to know how can i get a refund
#60 [01:22] * jonaTchapin [webchat@c-67-184-103-156.hsd1.il.comcast.net] has joined #minecrafthelp
#61 [01:22] <jonaTchapin> i would like to know how can i get a refund
#62 [01:23] <jonaTchapin> i would like to know how can i get a refund
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#64 [01:30] * Doobzilla102 [webchat@99-72-213-225.lightspeed.tpkaks.sbcglobal.net] has joined #minecrafthelp
#65 [01:30] <Doobzilla102> Its saying that I cannot connect to the server and wont find other servers
#66 [01:35] * rsnoobs [webchat@136.63.230.207] has quit. (Quit: webchat.esper.net)
#67 [01:35] * JorjaAnn [webchat@67.213.24.66] has quit. (Quit: webchat.esper.net)
#68 [01:37] * JorjaAnn [webchat@67.213.24.107] has joined #minecrafthelp
#69 [01:37] <JorjaAnn> Is there anything I can do to help stop getting Minecraft 1.X or 1.1X(not responding)? This happens on Java version of Minecraft and everything is up to date. It does not matter if I play vanilla or modded both do it
#70 [01:45] <Doobzilla102> I really wish I could play online with my friends but the game is kinda being wank
#71 [01:45] <Absol> Doobzilla102: Please keep it civil
#72 [01:46] <Doobzilla102> im sorry im just a little frusturated
#73 [01:46] <Doobzilla102> i haven't been able to play online for a week\
#74 [01:47] <Doobzilla102> and its making me very mad
#75 [01:51] * Doobzilla102 [webchat@99-72-213-225.lightspeed.tpkaks.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#76 [01:51] * Doobzilla102 [webchat@99-72-213-225.lightspeed.tpkaks.sbcglobal.net] has joined #minecrafthelp
#77 [01:52] <Doobzilla102> can you help me its saying i cant connect to the server but my internet isn't the problem
#78 [01:53] <Doobzilla102> do you have any advice
#79 [01:55] * Cylito [webchat@220-240-240-204.static.tpgi.com.au] has joined #minecrafthelp
#80 [01:55] <Cylito> hi
#81 [01:55] <Cylito> i need help relating to changing my account name?
#82 [01:55] <Cylito> my account name*
#83 [01:57] <Cylito> hello?
#84 [01:57] <Cylito> is noone here?
#85 [01:57] <Cylito> seriously
#86 [01:57] * Cylito [webchat@220-240-240-204.static.tpgi.com.au] has quit. (Client Quit)
#87 [01:57] * Doobzilla102 [webchat@99-72-213-225.lightspeed.tpkaks.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#88 [02:16] <JorjaAnn> Is there anything I can do to help stop getting Minecraft 1.X or 1.1X(not responding)? This happens on Java version of Minecraft and everything is up to date. It does not matter if I play vanilla or modded both do it
#89 [02:18] * nick5 [webchat@174-083-085-168.dhcp.chtrptr.net] has joined #minecrafthelp
#90 [02:19] <nick5> how do i log into my old account with security questions?
#91 [02:19] <nick5> the old email is terminated and the credit card i baught the account with is terminated
#92 [02:20] <nick5> i just want to change the email so i can get the password reset
#93 [02:20] <nick5> i could log in with my old security questions but i cant find that option
#94 [02:21] <nick5> hello?
#95 [02:21] <GreyVulpine> Geez, good luck with that.
#96 [02:22] <Andrio> ??> JorjaAnn tools/HJT
#97 [02:22] <Mightyena> JorjaAnn: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#98 [02:22] <Mightyena> JorjaAnn: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#99 [02:22] <JorjaAnn> https://paste.ubuntu.com/p/nx6QHqFFZc/
#100 [02:24] <nick5> what?
#101 [02:24] <nick5> i dont feel like that will get me into my mojang account
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#103 [02:42] * CaptnFly [webchat@modemcable147.216-58-74.mc.videotron.ca] has joined #minecrafthelp
#104 [02:43] <CaptnFly> I have trouble with starting game download error, i have try to delete my ByteFence but dont find this file in my App&Features
#105 [02:43] * Spaceblaster311 [webchat@ip-116-251-203-10.kinect.net.nz] has joined #minecrafthelp
#106 [02:45] <Spaceblaster311> Okay, so, whenever I open up Minecraft (the launcher is fine) between 90-95% it always crashes. It even crashed my computer one time, is there a way to fix this?
#107 [02:46] * deathspawn [deathspawn@like.share.subscribe.click.bell.join.squad.follow.poxifide.net] has quit. (Quit: ~_~)
#108 [02:50] <JorjaAnn> Here is a link to HiJackThis https://paste.ubuntu.com/p/nx6QHqFFZc/
#109 [02:51] * thunder5699 [webchat@c-71-229-52-114.hsd1.ga.comcast.net] has quit. (Quit: webchat.esper.net)
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#111 [02:51] * Burg3r [webchat@cpe-124-191-98-81.sfui-cr-004.woo.qld.bigpond.net.au] has joined #minecrafthelp
#112 [02:52] <Burg3r> i recently bought minecraft on my home computer and when trying to sign in on my laptop, it shows "Invalid username or password" even though i can sign in on my home computer. Please help
#113 [02:55] * Lord_of_Life [~Lord@77.28.168.12] has joined #minecrafthelp
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#117 [03:12] * nick5 [webchat@174-083-085-168.dhcp.chtrptr.net] has quit. (Quit: webchat.esper.net)
#118 [03:25] * P3G4SuS [webchat@dnat1-6.alfservis.cz] has joined #minecrafthelp
#119 [03:25] <P3G4SuS> I have problem that every time i click play button game start loading and than crashed. The helper (dont remember his name) send my this link https://minecraftirc.net/support-articles/get-minecraft-log/ . When I succesfuly do every step he send me link for Adwcleaner , said i need to restart PC and after restart he will tell me waht to do next. But
#120 [03:25] <P3G4SuS> he is not here plese help.
#121 [03:57] * RoterLulatsch [webchat@p4FFB26C9.dip0.t-ipconnect.de] has joined #minecrafthelp
#122 [03:57] <RoterLulatsch> i become not email for the security questions
#123 [03:58] * jetplayer [webchat@n175-34-37-224.sun1.vic.optusnet.com.au] has joined #minecrafthelp
#124 [03:59] * jetplayer [webchat@n175-34-37-224.sun1.vic.optusnet.com.au] has quit. (Client Quit)
#125 [03:59] * RoterLulatsch [webchat@p4FFB26C9.dip0.t-ipconnect.de] has quit. (Client Quit)
#126 [04:12] * P3G4SuS [webchat@dnat1-6.alfservis.cz] has joined #minecrafthelp
#127 [04:12] <P3G4SuS> I have problem that every time i click play button game start loading and than crashed. The helper (dont remember his name) send my this link https://minecraftirc.net/support-articles/get-minecraft-log/ . When I succesfuly do every step he send me link for Adwcleaner , said i need to restart PC and after restart he will tell me waht to do next. But
#128 [04:12] <P3G4SuS> he is not here plese help.
#129 [04:14] * Cylito [webchat@220-240-240-204.static.tpgi.com.au] has joined #minecrafthelp
#130 [04:14] <Cylito> hi
#131 [04:15] <Cylito> can i get some help
#132 [04:16] * Cylito [webchat@220-240-240-204.static.tpgi.com.au] has quit. (Client Quit)
#133 [04:28] * RAVI [webchat@51B69D97.dsl.pool.telekom.hu] has joined #minecrafthelp
#134 [04:29] <P3G4SuS> I have problem that every time i click play button game start loading and than crashed. The helper (dont remember his name) send my this link https://minecraftirc.net/support-articles/get-minecraft-log/ . When I succesfuly do every step he send me link for Adwcleaner , said i need to restart PC and after restart he will tell me waht to do next. But
#135 [04:29] <P3G4SuS> he is not here plese help.
#136 [04:32] * DarkNoddy [~mordi@ti0020a400-2810.bb.online.no] has joined #minecrafthelp
#137 [04:35] <RAVI> My problem is that I can't log in to the site at all. The password and email are not wrong because they do not give out anything like this simply do not respond to anything. I may not have confirmed the email but I'm late with it because now I want to issue a bug in vain that the code has expired. Any tips for a solution?
#138 [04:47] * zauberer04 [webchat@79.223.159.2] has joined #minecrafthelp
#139 [04:58] * toro [webchat@51.179.112.108] has joined #minecrafthelp
#140 [04:59] <toro> game crash during the mojang loading screen
#141 [05:03] * toro [webchat@51.179.112.108] has quit. (Quit: webchat.esper.net)
#142 [05:14] * Mar [webchat@h46.187.20.98.dynamic.ip.windstream.net] has joined #minecrafthelp
#143 [05:14] <Mar> Hello?
#144 [05:14] * Mar [webchat@h46.187.20.98.dynamic.ip.windstream.net] has quit. (Client Quit)
#145 [05:17] <P3G4SuS> I have problem that every time i click play button game start loading and than crashed. The helper (dont remember his name) send my this link https://minecraftirc.net/support-articles/get-minecraft-log/ . When I succesfuly do every step he send me link for Adwcleaner , said i need to restart PC and after restart he will tell me waht to do next. But
#146 [05:17] <P3G4SuS> he is not here plese help.
#147 [05:24] * P3G4SuS [webchat@dnat1-6.alfservis.cz] has quit. (Quit: webchat.esper.net)
#148 [05:25] * P3G4SuS [webchat@dnat1-6.alfservis.cz] has joined #minecrafthelp
#149 [05:25] <P3G4SuS> I have problem that every time i click play button game start loading and than crashed. The helper (dont remember his name) send my this link https://minecraftirc.net/support-articles/get-minecraft-log/ . When I succesfuly do every step he send me link for Adwcleaner , said i need to restart PC and after restart he will tell me waht to do next. But
#150 [05:25] <P3G4SuS> he is not here plese help.
#151 [05:25] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#152 [05:27] * Diogenes [webchat@ip-180-148-109-129.kinect.net.nz] has joined #minecrafthelp
#153 [05:28] <Diogenes> Hey guys. Is it a common issue to be unable to log in to your Minecraft account (being told email/password is invalid) despite using the correct account info?
#154 [05:31] * Matthew0 [webchat@90.173.145.212] has joined #minecrafthelp
#155 [05:31] <Matthew0> hello?
#156 [05:31] <Diogenes> Hey Matt. Looks like there's no one here but us chickens (also after some help).
#157 [05:31] <Matthew0> you can't help me?
#158 [05:32] <Diogenes> I'm afraid not.
#159 [05:32] <RAVI> Diogenes yes that's right
#160 [05:32] <Matthew0> well
#161 [05:32] <Matthew0> I have an issue with the migration of my account
#162 [05:33] <RAVI> I probably didn't confirm my account I think so.
#163 [05:33] <Matthew0> when I migrated it, I wrote it wrong and I can't change my email because I have to verify it
#164 [05:33] <Matthew0> I asked twice in contact mojang to change it but they want the transaction ID
#165 [05:34] <Matthew0> and I bought the game in 2012, so this transaction is lost
#166 [05:34] <RAVI> i have no transaction id since i couldn't login to my account.
#167 [05:36] <RAVI> If you decide to delete the account then okay but the deleted account has problems if I can see it well.
#168 [05:38] * Jakvb [webchat@u149-14.static.grape.cz] has joined #minecrafthelp
#169 [05:38] <P3G4SuS> I have problem that every time i click play button game start loading and than crashed. The helper (dont remember his name) send my this link https://minecraftirc.net/support-articles/get-minecraft-log/ . When I succesfuly do every step he send me link for Adwcleaner , said i need to restart PC and after restart he will tell me waht to do next. But
#170 [05:38] <P3G4SuS> he is not here plese help.
#171 [05:38] <Jakvb> Hello, anyone here to help?
#172 [05:39] <zauberer04> Hello, Mincraft Java Edition V1.14.4 from majong is not starting at all. Windows 10 is completly updated
#173 [05:40] <Jakvb> I am experiencing some weird thing with logging into my account, whenever I want to join a server it says "Invalid Token" even after changing my password, and I can't even log on the official Minecraft website..
#174 [05:42] * zauberer04 [webchat@79.223.159.2] has quit. (Quit: webchat.esper.net)
#175 [05:45] * Jonny [webchat@b01a880f.bb.sky.com] has joined #minecrafthelp
#176 [05:46] <Jonny> whenever i try to start the game it crashes on the loading screen, anybody know how to resolve this?
#177 [05:49] * Diogenes [webchat@ip-180-148-109-129.kinect.net.nz] has quit. (Quit: webchat.esper.net)
#178 [05:49] * Diogenes [webchat@ip-180-148-109-129.kinect.net.nz] has quit. (Quit: webchat.esper.net)
#179 [05:55] * RAVI [webchat@51B69D97.dsl.pool.telekom.hu] has left #minecrafthelp
#180 [06:03] * MrJim [webchat@c83-252-9-107.bredband.comhem.se] has joined #minecrafthelp
#181 [06:05] <MrJim> Hi, I cannot start Minecraft and I have Windows 10 Pro. The launcher never finnishes loading, and then says The game crashed. An unexpected error...
#182 [06:05] <MrJim> I have uninstalled and re-installed it several times, but it does not work. Please help.
#183 [06:07] * Spider [webchat@37.202.111.180] has joined #minecrafthelp
#184 [06:08] <Spider> I purchased cartoon texture pack in PE edition, how can I use it on PS4 without purchasing it again?
#185 [06:08] * Matthew0 [webchat@90.173.145.212] has quit. (Quit: webchat.esper.net)
#186 [06:09] * Spider [webchat@37.202.111.180] has quit. (Client Quit)
#187 [06:09] * Spider [webchat@37.202.111.180] has joined #minecrafthelp
#188 [06:10] <Greymagic27> P3G4SuS, Please try minecraft.
#189 [06:10] <Greymagic27> ??> MrJim launcher/log
#190 [06:10] <Mightyena> MrJim: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#191 [06:10] <Greymagic27> ??> Spider bedrock/support
#192 [06:10] <Mightyena> Spider: This channel only handles technical support for Minecraft: Java Edition, if you need help with Minecraft (Bedrock Platform) please see the resources available here https://help.mojang.com/customer/portal/articles/1175743-minecraft-support-resources. Alternatively you can try the Bedrock support forums here: https://www.minecraftforum.net/forums/support/minecraft-bedrock-support
#193 [06:10] <Spider> Hi, I have purchased cartoon texture pack on PE, but how do I transform the pack into PS4?
#194 [06:12] * Spider [webchat@37.202.111.180] has quit. (Client Quit)
#195 [06:15] * mafetan [webchat@cpe-101-165-143-190.wnui-cr-101.cha.qld.bigpond.net.au] has joined #minecrafthelp
#196 [06:15] <mafetan> hello?
#197 [06:15] <mafetan> I need help
#198 [06:15] <Greymagic27> mafetan, Hey. What's the issue
#199 [06:16] <mafetan> I'm currently trying to tranfer my old minecraft account to a mojang one
#200 [06:16] <mafetan> however I've forgotten the email I signed up with
#201 [06:16] <mafetan> I know all my other info though
#202 [06:16] <Greymagic27> mafetan, Have you emailed mojang support yet?
#203 [06:16] <mafetan> and I have bought the game
#204 [06:16] <mafetan> yes
#205 [06:17] <mafetan> I've yet to hear a reply and thought there might be faster answers on here
#206 [06:18] <Greymagic27> mafetan, As we're not mojang we don't have any hold over accounts. You will need to wait for a reply from mojang
#207 [06:19] * GlaceArrow [webchat@97e2d1b5.skybroadband.com] has joined #minecrafthelp
#208 [06:19] <mafetan> is that the only thing that will help?
#209 [06:20] <GlaceArrow> Hello , i've got a problem with my mc account
#210 [06:20] <Greymagic27> mafetan, Yes. Only they can help with account issues
#211 [06:20] <Greymagic27> GlaceArrow, Hello. What is the problem?
#212 [06:20] * Leos7980 [webchat@76.pool92-177-185.dynamic.orange.es] has joined #minecrafthelp
#213 [06:20] <GlaceArrow> I wanted to change password but I don;t receive any emails
#214 [06:20] <GlaceArrow> with a new one from long time
#215 [06:21] <Greymagic27> ??> GlaceArrow account/email-missing
#216 [06:21] <Mightyena> GlaceArrow: If you are not getting emails from Mojang, please read this article for common reasons for that: https://help.mojang.com/customer/portal/articles/542001-cannot-get-mojang-system-emails
#217 [06:21] <Mightyena> GlaceArrow: Please be aware that emails can take up to two hours to arrive. Some ISP email providers like AOL, Comcast, Gmx and General-purpose email providers like Hotmail have known issues with dropping Mojang emails. If you use one of those, use another provider like Gmail.
#218 [06:21] <Mightyena> GlaceArrow: If none of this helps, you may need to contact Mojang. If you do, make sure you receive a confirmation email after sending an account support request.
#219 [06:21] <GlaceArrow> I have wrote to them on Friday
#220 [06:21] <GlaceArrow> but I don't get any response
#221 [06:21] <Greymagic27> GlaceArrow, Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: https://help.mojang.com/customer/portal/articles/359446
#222 [06:22] <GlaceArrow> is it possible that someone's have stolen my acc ?
#223 [06:22] <Greymagic27> GlaceArrow, Read what Mightyena sent above about why you may not be getting their emails
#224 [06:23] * Vivek [webchat@abts-kk-dynamic-38.113.61.171.airtelbroadband.in] has joined #minecrafthelp
#225 [06:23] <Vivek> I used mcleaks
#226 [06:24] <Greymagic27> ??> Vivek win/hosts/edit
#227 [06:24] <Mightyena> Vivek: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#228 [06:24] <Mightyena> Vivek: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#229 [06:24] <Greymagic27> Vivek, Remove any entry containing the word mojang - Save the file by pressing CTRL+S then change your minecraft password
#230 [06:24] <Vivek> I am on mac
#231 [06:24] <Greymagic27> ??> Vivek mac/hosts/edit
#232 [06:24] <Mightyena> Vivek: First, enable the root user and login to it by following this guide https://support.apple.com/en-us/HT204012. Then open the Terminal App in Finder -> Utilities
#233 [06:24] <Mightyena> Vivek: Then in Terminal, type sudo open -a TextEdit /private/etc/hosts and press enter
#234 [06:25] <Leos7980> I have a problem, I´m trying to play Minecraft, I change the options and now I can´t play, because it occured an error. I want stablish the default options on the launcher
#235 [06:26] <Leos7980> and I don´t know how
#236 [06:26] <Greymagic27> ??> Leos7980 launcher/win/reinst
#237 [06:26] <Greymagic27> ??> Leos7980 launcher/reinst/win
#238 [06:26] <Mightyena> Leos7980: Go to Control Panel, and click on "Uninstall a Program" (may also be called "Programs and Features"). Then, right click on the Minecraft Launcher entry and select "Uninstall".
#239 [06:26] <Mightyena> Leos7980: Afterwards, restart your PC, then download and run the .msi at https://minecraft.net/en-us/download
#240 [06:27] * YeetWenHan [webchat@isdn-mc-225-162.tm.net.my] has joined #minecrafthelp
#241 [06:27] <YeetWenHan> help
#242 [06:27] <YeetWenHan> i cant log in
#243 [06:27] <Leos7980> thanks
#244 [06:28] * Vivek [webchat@abts-kk-dynamic-38.113.61.171.airtelbroadband.in] has quit. (Client Quit)
#245 [06:28] <Greymagic27> YeetWenHan, Hey. What does it say when you attempt to login?
#246 [06:28] <YeetWenHan> invalid email or password
#247 [06:28] <YeetWenHan> i have alr tried resseting password
#248 [06:28] <YeetWenHan> and using email and username to log in
#249 [06:28] <Greymagic27> YeetWenHan, Let's check that nothing on your PC is causing the issue. HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Follow the steps which Mightyena will send below:
#250 [06:28] <Greymagic27> ??> YeetWenHan tools/hjt
#251 [06:28] <Mightyena> YeetWenHan: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#252 [06:28] <Mightyena> YeetWenHan: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#253 [06:30] * GlaceArrow [webchat@97e2d1b5.skybroadband.com] has quit. (Quit: webchat.esper.net)
#254 [06:30] <YeetWenHan> https://paste.ubuntu.com/p/6BmGQDRvHX/
#255 [06:30] <Greymagic27> ??> YeetWenHan win/hosts/edit
#256 [06:30] <Mightyena> YeetWenHan: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#257 [06:30] <Mightyena> YeetWenHan: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#258 [06:31] <Greymagic27> YeetWenHan, Remove any entry containing the word mojang - Save the file by pressing CTRL+S then change your minecraft password
#259 [06:33] * Leos7980 [webchat@76.pool92-177-185.dynamic.orange.es] has quit. (Quit: webchat.esper.net)
#260 [06:34] * eliasmasterpro [webchat@209.red-88-11-41.dynamicip.rima-tde.net] has joined #minecrafthelp
#261 [06:36] <YeetWenHan> THANK YOU SOO MUCH
#262 [06:36] <YeetWenHan> it worked
#263 [06:36] <YeetWenHan> You my saviours ;-;
#264 [06:38] <eliasmasterpro> hi, few years ago i can play minecraft but now when i want to play again i cant. i can enter tto the main lobby but when enter in a match appeard a message of java say that it doesnt work
#265 [06:39] <Greymagic27> ??> eliasmasterpro av/adwcleaner
#266 [06:39] <Mightyena> eliasmasterpro: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#267 [06:39] <Mightyena> eliasmasterpro: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#268 [06:40] <eliasmasterpro> okey thanks
#269 [06:40] * Faestos [webchat@ip-213-220-224-34.net.upcbroadband.cz] has joined #minecrafthelp
#270 [06:41] <Faestos> Hello i have problem with login to my minecraft account i buy this game in year 2011 and some years ago i migrade my account now i cant get Reset pasword e-mail can you help me ?
#271 [06:42] <Greymagic27> ??> Faestos account/send-email
#272 [06:42] <Mightyena> Faestos: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#273 [06:42] <Mightyena> Faestos: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#274 [06:43] <Faestos> I wait 3 weeks …
#275 [06:44] <Faestos> https://help.mojang.com/customer/portal/emails/new on reply from this page ..
#276 [06:45] * eliasmasterpro [webchat@209.red-88-11-41.dynamicip.rima-tde.net] has quit. (Quit: webchat.esper.net)
#277 [06:45] <Greymagic27> Faestos, Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: https://help.mojang.com/customer/portal/articles/359446
#278 [06:48] <Faestos> Wow and you cant send me only e-mail for reset password its not so mutch biggest problem i mean.
#279 [06:48] <Greymagic27> Faestos, We are volunteers (we are not Mojang) who help with Java Edition technial issues, such as client crashes. We help with account issues when they're technical, such as VPN software loaded, but we cannont solve issues with your account.
#280 [06:50] <Faestos> Ok thanks for fast reply and have a nice day.
#281 [06:50] * eliasmasterpro [webchat@209.red-88-11-41.dynamicip.rima-tde.net] has joined #minecrafthelp
#282 [06:50] <Greymagic27> Faestos, You as well :)
#283 [06:50] <eliasmasterpro> hi im back i do the thinks that you say
#284 [06:51] <Greymagic27> eliasmasterpro, Try minecraft now
#285 [06:51] <eliasmasterpro> okey
#286 [06:54] <eliasmasterpro> it isn t work
#287 [06:55] <eliasmasterpro> appear the say message of java binary sistem doesnt work
#288 [06:58] * P3G4SuS [webchat@dnat1-6.alfservis.cz] has quit. (Quit: webchat.esper.net)
#289 [06:59] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has quit. (Quit: Leaving)
#290 [06:59] * ObiKaneKenobi [webchat@cpc94046-newt37-2-0-cust796.19-3.cable.virginm.net] has joined #minecrafthelp
#291 [06:59] <ObiKaneKenobi> I cant log on with the new system
#292 [06:59] * ObiKaneKenobi [webchat@cpc94046-newt37-2-0-cust796.19-3.cable.virginm.net] has quit. (Client Quit)
#293 [07:00] * Lameflowerpot [webchat@r-193-105-127-128.consumer-pool.prcdn.net] has joined #minecrafthelp
#294 [07:01] * Lameflowerpot [webchat@r-193-105-127-128.consumer-pool.prcdn.net] has quit. (Client Quit)
#295 [07:02] * WolfixcCZ [webchat@78-80-27-197.nat.epc.tmcz.cz] has joined #minecrafthelp
#296 [07:03] <WolfixcCZ> Hello, I need a help with security questions
#297 [07:05] * iZombies [webchat@cpc118078-lewi21-2-0-cust161.2-4.cable.virginm.net] has joined #minecrafthelp
#298 [07:06] <iZombies> Hi. I made my minecraft account when I was very very young. I remembered the email I used and the password, but I want to change my skin but it asks for security questions that I don't know the answer too. I also don't have access to that email address anymore since I've changed passwords for all my new emails so I can't access my account settings.
#299 [07:12] <WolfixcCZ> I have a same problem like u.
#300 [07:12] <iZombies> Yeah man
#301 [07:13] <WolfixcCZ> I do not answer on the third question..
#302 [07:13] * MrJim [webchat@c83-252-9-107.bredband.comhem.se] has quit. (Quit: webchat.esper.net)
#303 [07:13] <iZombies> It's so hard to remember passwords to emails I made as a kid. I just wish there was a way of proving that it is our account
#304 [07:13] <iZombies> Like if we are able to log in, then how does that not prove its us?
#305 [07:14] <WolfixcCZ> I play on that account. I remember an email adress and also password for the Minecraft account. But I really do not remember the password which is on my email and also I do not remember third security question..
#306 [07:15] <WolfixcCZ> The email I do not use for years..
#307 [07:15] <iZombies> I don't remember any security questions
#308 [07:15] <iZombies> I haven't used my email for years too..
#309 [07:15] <WolfixcCZ> I see
#310 [07:15] <WolfixcCZ> I have no idea what to do.
#311 [07:15] * fanboy1788 [webchat@cpc131878-hitc8-2-0-cust108.know.cable.virginm.net] has joined #minecrafthelp
#312 [07:16] <fanboy1788> Sorry to ask, but does anyone know how to contact Mojang customer support?
#313 [07:16] <WolfixcCZ> I would like to do it also.
#314 [07:19] * Jakvb [webchat@u149-14.static.grape.cz] has quit. (Quit: webchat.esper.net)
#315 [07:21] * animalsbite [webchat@host86-138-20-68.range86-138.btcentralplus.com] has joined #minecrafthelp
#316 [07:23] <animalsbite> I am unable to log into my Minecraft account. I had to change my password and it failed. I've waited well over 24 hours and have gone through the process again. Any help/advice would be greatly appreciated as I would love to get back into the game today if possible. Thanks for your time.
#317 [07:25] * eliasmasterpro [webchat@209.red-88-11-41.dynamicip.rima-tde.net] has quit. (Quit: webchat.esper.net)
#318 [07:27] * Buster [webchat@host109-154-170-96.range109-154.btcentralplus.com] has joined #minecrafthelp
#319 [07:27] * eliasmasterpro [webchat@209.red-88-11-41.dynamicip.rima-tde.net] has joined #minecrafthelp
#320 [07:28] <Buster> everytime I open the game it stops responding
#321 [07:29] <JorjaAnn> Is there anything I can do to help stop getting Minecraft 1.X or 1.1X(not responding)? This happens on Java version of Minecraft and everything is up to date. It does not matter if I play vanilla or modded both do it
#322 [07:29] <Buster> but then it crashs and I have to reload
#323 [07:30] <eliasmasterpro> ithe same happens to me
#324 [07:30] <Buster> the max time I stay in a server is 2 minutes
#325 [07:33] * iZombies [webchat@cpc118078-lewi21-2-0-cust161.2-4.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#326 [07:33] <Buster> i joined a server and waited to be crashd
#327 [07:33] <Buster> only took 14 seconds
#328 [07:34] * sotoz [webchat@ip-213-127-96-78.ip.prioritytelecom.net] has joined #minecrafthelp
#329 [07:36] * WolfixcCZ [webchat@78-80-27-197.nat.epc.tmcz.cz] has quit. (Quit: webchat.esper.net)
#330 [07:38] * EnotTony [webchat@82-208-114-195.dynamic.mts-nn.ru] has joined #minecrafthelp
#331 [07:39] <EnotTony> Hi! Unable start Minecraaft with message "Произошёл сбой игры из-за непредвиденной ошибки. Приносим свои извинения за неудобства."
#332 [07:40] * Sam [webchat@host-2-97-87-21.as13285.net] has joined #minecrafthelp
#333 [07:41] <Sam> Hello, a while ago the email attached to my minecraft account got deleted. please can i change the email linked to my account so that i can play it
#334 [07:45] * sotoz [webchat@ip-213-127-96-78.ip.prioritytelecom.net] has quit. (Quit: webchat.esper.net)
#335 [07:46] * Buster [webchat@host109-154-170-96.range109-154.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#336 [07:48] <EnotTony> in log i have next:
#337 [07:48] <EnotTony> Error: Could not find or load main class net.minecraft.client.main. Process crashed with exit code 1
#338 [07:49] * eliasmasterpro [webchat@209.red-88-11-41.dynamicip.rima-tde.net] has quit. (Quit: webchat.esper.net)
#339 [07:54] * Buster [webchat@host109-154-170-96.range109-154.btcentralplus.com] has joined #minecrafthelp
#340 [07:54] * animalsbite [webchat@host86-138-20-68.range86-138.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#341 [07:55] <Buster> everytime i join a server i have under a minute to play then it stops responding so i have to close it and rejoin and its a endless loop
#342 [07:56] * fanboy1788 [webchat@cpc131878-hitc8-2-0-cust108.know.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#343 [08:05] * Mika [webchat@ip5f5bc985.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#344 [08:05] <Mika> I deleted my minecraft account. Can I get it back?
#345 [08:07] * Mika [webchat@ip5f5bc985.dynamic.kabel-deutschland.de] has quit. (Client Quit)
#346 [08:09] * Sam [webchat@host-2-97-87-21.as13285.net] has quit. (Quit: webchat.esper.net)
#347 [08:15] * animalsbite [webchat@host86-138-20-68.range86-138.btcentralplus.com] has joined #minecrafthelp
#348 [08:15] <animalsbite> I am unable to log into my Minecraft account. I had to change my password and it failed. I've waited well over 24 hours and have gone through the process again. Any help/advice would be greatly appreciated as I would love to get back into the game today if possible. Thanks for your time. I am unable to log into my Minecraft account. I had to change
#349 [08:15] <animalsbite> my password and it failed. I've waited well over 24 hours and have gone through the process again. Any help/advice would be greatly appreciated as I would love to get back into the game today if possible. Thanks for your time.
#350 [08:16] <animalsbite> also haven't had a response in over 2 dys from mincraft support
#351 [08:18] * Revreese [webchat@cpc124180-sotn17-2-0-cust87.15-1.cable.virginm.net] has joined #minecrafthelp
#352 [08:20] * Needheel [webchat@120.158.106.66] has joined #minecrafthelp
#353 [08:21] <Needheel> X
#354 [08:21] * Needheel [webchat@120.158.106.66] has quit. (Client Quit)
#355 [08:22] * EnotTony [webchat@82-208-114-195.dynamic.mts-nn.ru] has quit. (Quit: webchat.esper.net)
#356 [08:24] <JorjaAnn> Is there anything I can do to help stop getting Minecraft 1.X or 1.1X(not responding)? This happens on Java version of Minecraft and everything is up to date. It does not matter if I play vanilla or modded both do it
#357 [08:25] <Revreese> hi, i am coming back to minecraft after some time away and noticed i can only play the demo. I purchased the game in 2010 and have bought an additional 4 copies for friends and only one of those appears under my account which i think is because they are old purchases before migration. I have emailed mojang support as minecraft does not appear on
#358 [08:25] <Revreese> my account as purchased even though i have the email and transaction id to prove i did pay for it. is there anything else i can do?
#359 [08:31] * samdream456 [webchat@84-73-8-15.dclient.hispeed.ch] has joined #minecrafthelp
#360 [08:31] <samdream456> hello
#361 [08:32] <samdream456> i have a problem
#362 [08:32] <samdream456> when i want to connect to my account on minecraft.net or the minecraft launcher it doesn't work
#363 [08:33] <samdream456> if i try to log on minecraft.net it doesn't say anything and it does nothing at all when i log into my minecraft launcher it says invalid username or password but i input the correct login info
#364 [08:34] <samdream456> my dad can connect to my account but me i can't from my pc btw so help please
#365 [08:35] * Revreese [webchat@cpc124180-sotn17-2-0-cust87.15-1.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#366 [08:38] * Buster [webchat@host109-154-170-96.range109-154.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#367 [08:39] * DanThas [webchat@90.163.54.124] has joined #minecrafthelp
#368 [08:40] <DanThas> hello any mod?
#369 [08:40] <DanThas> or someone to help me?
#370 [08:43] <samdream456> there is me
#371 [08:44] <DanThas> u can help?
#372 [08:44] <samdream456> maybe
#373 [08:44] <samdream456> whats ur probleme
#374 [08:44] <DanThas> I wanted to tell you that I have some with my e-mail since I can not access it. So I thought I’d change it, but he asks me for a security question and those questions send me to the e-mail I don’t have. How could you change the e-mail without asking such questions?
#375 [08:44] <samdream456> well you cant
#376 [08:45] <DanThas> Why?
#377 [08:45] <samdream456> dont you remember your security question
#378 [08:45] <DanThas> I didn't do my security question
#379 [08:45] <samdream456> oh
#380 [08:45] <samdream456> well that is a problem
#381 [08:45] <DanThas> Thats the problem
#382 [08:46] <samdream456> but can you log on your mojang account
#383 [08:46] <DanThas> Yes
#384 [08:46] <samdream456> go on it and get security question on your new email
#385 [08:46] <DanThas> How?
#386 [08:46] <DanThas> I don't know to do that
#387 [08:47] <samdream456> normally if your connected on mojang and go on your profile page you can see the option to add security question
#388 [08:47] <samdream456> wait
#389 [08:47] <DanThas> okey
#390 [08:49] <samdream456> do you have instagram
#391 [08:49] <DanThas> yes
#392 [08:49] <samdream456> add me
#393 [08:49] <DanThas> okey
#394 [08:49] <samdream456> Samdream456
#395 [08:50] <DanThas> okey
#396 [08:55] * samdream456 [webchat@84-73-8-15.dclient.hispeed.ch] has quit. (Quit: webchat.esper.net)
#397 [09:00] * lucianruben [webchat@62.151.146.111] has joined #minecrafthelp
#398 [09:00] <lucianruben> hola, me pueden ayudar?
#399 [09:01] <lucianruben> No puedo iniciar sesion en la pagina web de Minecraft.net
#400 [09:09] * nick [webchat@cpc87675-bexl9-2-0-cust383.2-3.cable.virginm.net] has joined #minecrafthelp
#401 [09:10] * nick is now known as Guest29058
#402 [09:10] <JorjaAnn> Is there anything I can do to help stop getting Minecraft 1.X or 1.1X(not responding)? This happens on Java version of Minecraft and everything is up to date. It does not matter if I play vanilla or modded both do it
#403 [09:10] <Guest29058> hello
#404 [09:11] <Guest29058> i have a problem
#405 [09:11] <Guest29058> i used to have an account on minecraft for xbox 1
#406 [09:12] <Guest29058> i signed into the account on minecraft.net and it says i havent bought the game i was wondering if you could fix this
#407 [09:16] * DamianPL31 [webchat@user-5-173-1-226.play-internet.pl] has joined #minecrafthelp
#408 [09:16] <DamianPL31> Hello
#409 [09:16] <DamianPL31> I no have access to e-mail
#410 [09:18] * DamianPL31 [webchat@user-5-173-1-226.play-internet.pl] has quit. (Client Quit)
#411 [09:20] * Zigler [webchat@107-136-82-203.lightspeed.okcbok.sbcglobal.net] has joined #minecrafthelp
#412 [09:21] <Zigler> I just bought a code from Amazon and I can't get it to work on the Minecraft website or Microsoft store to redeem it. Anyone have any suggestions?
#413 [09:27] * Soldien [webchat@newgrn-ree-89.newfooddegree.com] has joined #minecrafthelp
#414 [09:27] <Soldien> Hi - I am unable to log in after reseting my password and waiting an hour.
#415 [09:28] * yowazakare [webchat@178-116-1-182.access.telenet.be] has joined #minecrafthelp
#416 [09:29] <Soldien> Is there anything I can do besides emailing mojang?
#417 [09:30] <yowazakare> hi, I just downloaded minecraft but there is a problem. when I open a map (singleplayer or multiplayer) minecraft just crashes, i see the world for a brief moment and then it crashes. What should I do?
#418 [09:33] * goblin_thrower [webchat@204-83-217-228.south.cgnat.sasknet.sk.ca] has joined #minecrafthelp
#419 [09:34] <goblin_thrower> can someone change my name back to my old name i got hact but i fix that so so please
#420 [09:35] <goblin_thrower> can someone change my name back to my old name i got hacked but i fix that so so please
#421 [09:35] * _Notelyn_ [webchat@node-1ch.c.ipv4.adllink.net.br] has joined #minecrafthelp
#422 [09:36] <_Notelyn_> I can login to Mojang account, but I can't login to minecraft account
#423 [09:37] <_Notelyn_> incorrect password appears at minecraft launcher, but in mojan website it works
#424 [09:38] * yowazakare [webchat@178-116-1-182.access.telenet.be] has quit. (Quit: webchat.esper.net)
#425 [09:40] * MP [webchat@pool-173-63-249-58.nwrknj.fios.verizon.net] has joined #minecrafthelp
#426 [09:40] * Cj [webchat@5e002621.bb.sky.com] has joined #minecrafthelp
#427 [09:40] <MP> When I try to load the game it crashes rigth after MOJANG logo
#428 [09:41] <MP> I have tried uninstalling and reinstalling over 5 times to make sure but same problem.
#429 [09:41] * Cj [webchat@5e002621.bb.sky.com] has quit. (Client Quit)
#430 [09:42] <MP> anyone there>
#431 [09:44] <Greymagic27> MP, This issue is usually due to malware blocking the game from launching. Follow the steps Mightyena will send below to run a basic malware scan:
#432 [09:44] <Greymagic27> ??> MP av/adwcleaner
#433 [09:44] <Mightyena> MP: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#434 [09:44] <Mightyena> MP: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#435 [09:44] <MP> I will try that
#436 [09:47] <goblin_thrower> can someone fix my profile name for me
#437 [09:47] <Greymagic27> goblin_thrower, Hey. If your account has been hacked you'll need to email mojang support and explain the situation. Do you need their contact information?
#438 [09:48] <goblin_thrower> I change my password I fixed everything but I can't change my name
#439 [09:49] <Greymagic27> goblin_thrower, There is a period of 30 odd days before you can change your name again
#440 [09:49] <goblin_thrower> so you guys can't just change it back
#441 [09:49] <Greymagic27> ??> goblin_thrower info/volunteer
#442 [09:49] <Mightyena> goblin_thrower: The people in this channel offering assistance have no affiliation with Mojang, and are volunteering their time.
#443 [09:50] * _Notelyn_ [webchat@node-1ch.c.ipv4.adllink.net.br] has quit. (Quit: webchat.esper.net)
#444 [09:50] <goblin_thrower> okay that's all I need
#445 [09:50] * GalaxySMediaXz [webchat@103.253.74.178] has joined #minecrafthelp
#446 [09:50] <GalaxySMediaXz> hi guys
#447 [09:50] <GalaxySMediaXz> I have some help
#448 [09:50] <Greymagic27> GalaxySMediaXz, Hey. What's the issue?
#449 [09:51] * goblin_thrower [webchat@204-83-217-228.south.cgnat.sasknet.sk.ca] has quit. (Quit: webchat.esper.net)
#450 [09:51] <GalaxySMediaXz> about Internal Exception: java.io.IOException: An existing connection was forcibly closed by the remote host
#451 [09:51] <GalaxySMediaXz> problem
#452 [09:51] * AkiMister [webchat@176-163-252-246.abo.bbox.fr] has joined #minecrafthelp
#453 [09:51] <Greymagic27> GalaxySMediaXz, Let's make sure no programs on your PC are causing this issue:
#454 [09:51] <Greymagic27> ??> GalaxySMediaXz tools/hjt
#455 [09:51] <Mightyena> GalaxySMediaXz: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#456 [09:51] <Mightyena> GalaxySMediaXz: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#457 [09:52] * Grant [webchat@97-89-12-230.dhcp.gwnt.ga.charter.com] has joined #minecrafthelp
#458 [09:52] <AkiMister> Hello, I can't received my password on my email adress and I don't know why! Can you help me for that?
#459 [09:52] <Greymagic27> ??> AkiMister account/email-missing
#460 [09:52] <Mightyena> AkiMister: If you are not getting emails from Mojang, please read this article for common reasons for that: https://help.mojang.com/customer/portal/articles/542001-cannot-get-mojang-system-emails
#461 [09:52] <Mightyena> AkiMister: Please be aware that emails can take up to two hours to arrive. Some ISP email providers like AOL, Comcast, Gmx and General-purpose email providers like Hotmail have known issues with dropping Mojang emails. If you use one of those, use another provider like Gmail.
#462 [09:52] <Mightyena> AkiMister: If none of this helps, you may need to contact Mojang. If you do, make sure you receive a confirmation email after sending an account support request.
#463 [09:52] * BlueFox098 [webchat@adsl-ull-236-96.41-151.wind.it] has joined #minecrafthelp
#464 [09:53] <BlueFox098> Hello?
#465 [09:53] <Greymagic27> BlueFox098, Hey. How can we help?
#466 [09:53] <Grant> I have tried multiple times to buy Minecraft off the website and everytime its gave me an error.
#467 [09:53] <GalaxySMediaXz> It a disconnect message > Internal Exception: java.io.IOException: An existing connection was forcibly closed by the remote host - While going on my server I would be able to join but after 20-30 seconds of no interaction I would be kicked and be shown this message:
#468 [09:53] <Greymagic27> Grant, Hey. What's the error?
#469 [09:53] <Greymagic27> ??> GalaxySMediaXz tools/hjt
#470 [09:53] <Mightyena> GalaxySMediaXz: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#471 [09:53] <Mightyena> GalaxySMediaXz: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#472 [09:53] * Zigler [webchat@107-136-82-203.lightspeed.okcbok.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#473 [09:53] <GalaxySMediaXz> Ok i will try
#474 [09:54] <Grant> It just says to check my credit card info. but ive check it multiple times. then I bought a visa giftcard to try something different and that didn't work. Then I tried paypal and it still didn't work
#475 [09:55] <BlueFox098> Hello yes, I've an old Minecraf/Mojan account but I do not have the email anymore (since it was a school one). I can use the Java edition, since I know my username and password, but can't upgrade to Windows 10 version since I need to login with my Mojan account (that has the old email). Is it possible to change email? Thank you for your help
#476 [09:55] <Greymagic27> Grant, Let's make sure no programs on your PC are causing this issue:
#477 [09:55] <Greymagic27> ??> Grant tools/hjt
#478 [09:55] <Mightyena> Grant: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#479 [09:55] <Mightyena> Grant: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#480 [09:55] <Greymagic27> BlueFox098, You can't upgrade to windows 10 edition regardless. It's a different game to java edition.
#481 [09:55] * Crafty_Jaden [webchat@47.197.102.105] has joined #minecrafthelp
#482 [09:56] <BlueFox098> But could I still change my email of my Mojan account?
#483 [09:56] <Crafty_Jaden> I'm having trouble starting a raid- we go to the pillagers- take down banner boy but don't get bad omen and have tried several time.. any suggestion?
#484 [09:56] <Greymagic27> BlueFox098, You can. Do you need the steps on how to do so?
#485 [09:57] <BlueFox098> Yes please, I wrote to the support team but I did not have a reply (for over 10 days)
#486 [09:57] * AkiMister [webchat@176-163-252-246.abo.bbox.fr] has quit. (Quit: webchat.esper.net)
#487 [09:57] <Greymagic27> ??> BlueFox098 account/reset-email
#488 [09:57] <Mightyena> BlueFox098: You can reset your Mojang account email by going here: https://account.mojang.com/changeemail/request
#489 [09:57] * GalaxySMediaXz9 [webchat@ppp-124-120-207-52.revip2.asianet.co.th] has joined #minecrafthelp
#490 [09:58] <JorjaAnn> Is there anything I can do to help stop getting Minecraft 1.X or 1.1X(not responding)? This happens on Java version of Minecraft and everything is up to date. It does not matter if I play vanilla or modded both do it
#491 [09:58] <Grant> i ran that program to see if anything was stopping the purchase and nothing happened. this is a new computer and ive bought other stuff on this computer before.
#492 [09:58] <BlueFox098> I see reset password, not email
#493 [09:59] <BlueFox098> Also, I saied I can't login, since I no longer have that email nor rememeber how was it (I know it was my old school email, so I rememebr some details but couldn't get it right)
#494 [09:59] <Soldien> Hi - I am unable to log in after reseting my password and waiting an hour.
#495 [09:59] <Greymagic27> JorjaAnn, As I've said many times on the MCF discord. 'honestly at this point after trying all the standard fixes for similar issues to your problem i would say trying a fresh computer install'
#496 [09:59] <Soldien> Is there anything I can do besides emailing mojang?
#497 [09:59] <GalaxySMediaXz> Mightyena Here you are:z https://paste.ubuntu.com/p/9ZR8rksXF3/
#498 [09:59] <Greymagic27> BlueFox098, You'll need to wait for a reply from mojang. Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: https://help.mojang.com/customer/portal/articles/359446
#499 [10:00] <Greymagic27> Soldien, No. Do you need their contact information?
#500 [10:00] * P3G4SuS [webchat@dnat1-6.alfservis.cz] has joined #minecrafthelp
#501 [10:00] <Soldien> no i already emailed them - thanks
#502 [10:00] <JorjaAnn> Freshj install does not help
#503 [10:00] <GalaxySMediaXz> Here you are Greymagic27 > https://paste.ubuntu.com/p/9ZR8rksXF3/
#504 [10:01] <Greymagic27> JorjaAnn, Speak to your local PC shop or look into buying a new PC. This is looking like a PC issue at this point
#505 [10:01] * Soldien [webchat@newgrn-ree-89.newfooddegree.com] has quit. (Quit: webchat.esper.net)
#506 [10:01] <GalaxySMediaXz> What next?
#507 [10:01] <GalaxySMediaXz> What next?
#508 [10:01] * GalaxySMediaXz [webchat@103.253.74.178] has left #minecrafthelp
#509 [10:01] <P3G4SuS> I have problem that every time i clict play button game start loading and than crashed. The helper (dont remember his name) send my this link https://minecraftirc.net/support-articles/get-minecraft-log/ . When I succesfuly do every step he send me link for Adwcleaner , said i need to restart PC and after restart he will tell me what to do next. But
#510 [10:01] <P3G4SuS> he is not here plese help.
#511 [10:01] <Greymagic27> P3G4SuS, Try minecraft now
#512 [10:01] * GalaxySMediaXz9 [webchat@ppp-124-120-207-52.revip2.asianet.co.th] has quit. (Client Quit)
#513 [10:01] <P3G4SuS> ok
#514 [10:02] <BlueFox098> I see the wait time is long, yes, I guess I'll have to wait
#515 [10:02] * GalaxySMediaXz1 [webchat@ppp-124-120-207-52.revip2.asianet.co.th] has joined #minecrafthelp
#516 [10:02] <Crafty_Jaden> has anyone reported issues with pillagers not giving bad omen? raids unable to get started
#517 [10:02] <GalaxySMediaXz1> .
#518 [10:02] <BlueFox098> Thank you for your time and have a nice day
#519 [10:02] <Greymagic27> GalaxySMediaXz1, Could you DM me the IP? /msg Greymagic27
#520 [10:02] * BlueFox098 [webchat@adsl-ull-236-96.41-151.wind.it] has quit. (Quit: webchat.esper.net)
#521 [10:03] <Greymagic27> Crafty_Jaden, Hey. I've not ever had a raid as I'm not near a village on my world. Would you be ok to wait for another volunteer to come online who knows the answer?
#522 [10:03] <P3G4SuS> Still crashed
#523 [10:03] <Greymagic27> ??> P3G4SuS launcher/log-txt
#524 [10:03] <Mightyena> P3G4SuS: We need to see your full launcher log, which is created in the game directory.
#525 [10:03] <Mightyena> P3G4SuS: First open your .minecraft folder (If you don't know how to get there, ask), then try to launch the game. Then in the .minecraft folder open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#526 [10:03] <Crafty_Jaden> ok thank you-- just not sure if the last update did something to them since it was working prior to but thanks
#527 [10:04] * GalaxySMediaXz [webchat@103.253.74.178] has joined #minecrafthelp
#528 [10:04] <Greymagic27> GalaxySMediaXz1, Could you DM me the IP? /msg Greymagic27
#529 [10:05] <GalaxySMediaXz> I have using HijackThis
#530 [10:05] <GalaxySMediaXz> and what next
#531 [10:06] * josh4 [webchat@5e0adce9.bb.sky.com] has joined #minecrafthelp
#532 [10:06] * Crafty_Jaden [webchat@47.197.102.105] has quit. (Quit: webchat.esper.net)
#533 [10:06] <josh4> hey
#534 [10:06] * GalaxySMediaXz [webchat@103.253.74.178] has quit. (Client Quit)
#535 [10:06] <Greymagic27> josh4, Hey. How can we help?
#536 [10:06] <josh4> i have account problems
#537 [10:07] <Greymagic27> josh4, What sort of problems?
#538 [10:07] <josh4> i couldnt make a account on my main email so i changed my old account to another email of mine and now still cant registor a account with my main emai;
#539 [10:07] <Greymagic27> josh4, What happens when you try to register an account with your main email?
#540 [10:07] <P3G4SuS> I sanded
#541 [10:08] <Greymagic27> P3G4SuS, Send the link here
#542 [10:08] <P3G4SuS> oh ok
#543 [10:08] <josh4> it says that the email is in use
#544 [10:08] <josh4> even tho it shouldnt be anymore
#545 [10:08] <Greymagic27> ??> josh4 account/send-email
#546 [10:08] <Mightyena> josh4: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#547 [10:08] <Mightyena> josh4: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#548 [10:08] <P3G4SuS> https://paste.ubuntu.com/p/3FTFsNwR5d/
#549 [10:09] * eevee9 [webchat@108-217-64-38.lightspeed.moblal.sbcglobal.net] has joined #minecrafthelp
#550 [10:09] <josh4> i havent bought mc yet tho
#551 [10:09] <Greymagic27> ??> P3G4SuS launcher/win/reinst
#552 [10:09] <josh4> i dont have a transaction
#553 [10:09] <Greymagic27> ??> P3G4SuS launcher/reinst/full
#554 [10:09] <Greymagic27> Hang on
#555 [10:09] <Greymagic27> ??> P3G4SuS win/reisnt/full
#556 [10:09] * josh4 [webchat@5e0adce9.bb.sky.com] has quit. (Client Quit)
#557 [10:09] <Greymagic27> ??> P3G4SuS win/reinst/full
#558 [10:09] <Mightyena> P3G4SuS: You may need to reinstall the locally installed files that Minecraft puts into place. To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein.
#559 [10:09] <Mightyena> P3G4SuS: Next, go to Control Panel, and click on "Uninstall a Program" (may also be called "Programs and Features"). Then, right click on the Minecraft entry and select "Uninstall". Afterwards, restart your PC, then download and run the .msi at https://minecraft.net/en-us/download. Then, try running Minecraft again.
#560 [10:10] <Greymagic27> There we go :P
#561 [10:11] <eevee9> Hello, I unistall every program that has been listed, and it still says unable to save download, and the process can't access the file because it used in another process
#562 [10:11] <Greymagic27> ??> eevee9 av/adwcleaner
#563 [10:11] <Mightyena> eevee9: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#564 [10:11] <Mightyena> eevee9: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#565 [10:13] * dec [webchat@ip24-255-64-68.rn.hr.cox.net] has joined #minecrafthelp
#566 [10:14] * eevee9 [webchat@108-217-64-38.lightspeed.moblal.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#567 [10:15] <dec> so im trying to run mine craft on my pc again and when i load up the game the game stop responding on the mojang screen
#568 [10:15] <Greymagic27> ??> dec av/adwcleaner
#569 [10:15] <Mightyena> dec: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#570 [10:15] <Mightyena> dec: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#571 [10:16] <dec> kys
#572 [10:16] * dec [webchat@ip24-255-64-68.rn.hr.cox.net] has quit. (Client Quit)
#573 [10:18] * P3G4SuS [webchat@dnat1-6.alfservis.cz] has quit. (Quit: webchat.esper.net)
#574 [10:24] * P3G4SuS [webchat@dnat1-6.alfservis.cz] has joined #minecrafthelp
#575 [10:25] * Guest29058 [webchat@cpc87675-bexl9-2-0-cust383.2-3.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#576 [10:30] <P3G4SuS> Greymagic27 ?
#577 [10:30] * P3G4SuS [webchat@dnat1-6.alfservis.cz] has quit. (Quit: webchat.esper.net)
#578 [10:31] * P3G4SuS [webchat@dnat1-6.alfservis.cz] has joined #minecrafthelp
#579 [10:31] <P3G4SuS> hello
#580 [10:31] <Greymagic27> P3G4SuS, Hey.
#581 [10:31] <P3G4SuS> nice u are here :D
#582 [10:31] <P3G4SuS> it still crashed
#583 [10:32] <Greymagic27> P3G4SuS, Hmm. I'd like to see if any software on your PC is causing this crash:
#584 [10:32] <Greymagic27> ??> P3G4SuS tools/hjt
#585 [10:32] <Mightyena> P3G4SuS: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#586 [10:32] <Mightyena> P3G4SuS: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#587 [10:33] <P3G4SuS> https://paste.ubuntu.com/p/cxFn4SZqJ3/
#588 [10:34] <Greymagic27> P3G4SuS, Could you uninstall spybot?
#589 [10:34] * appix [webchat@node-103-50-80-9.alliancebroadband.in] has joined #minecrafthelp
#590 [10:34] <P3G4SuS> ok
#591 [10:34] <P3G4SuS> do you have link ?
#592 [10:34] <P3G4SuS> or sometink like that
#593 [10:34] <Greymagic27> P3G4SuS, Use control panel --> Uninstall a program
#594 [10:34] <appix> is there any way to unlink code from microsoft store?
#595 [10:35] <Greymagic27> appix, Hey. What do you mean?
#596 [10:35] <P3G4SuS> ok
#597 [10:36] <appix> I have a code and redeemed on microsoft store, graphics are kinda different so I was just wondering if I can redeem that code in java edition?
#598 [10:36] <Greymagic27> appix, No. If the code was for bedrock edition it will only work for bedrock edition
#599 [10:39] <appix> it says "lets dance" bedrock isn't mentioned anywhere, I downloaded it from microsoft store
#600 [10:40] <appix> and when I am claiming the same code from mojang website (java) it says already claimed
#601 [10:40] <appix> so was wondering if I can use mojang website
#602 [10:40] <Greymagic27> appix, What is the code for? Java or bedrock edition?
#603 [10:41] <appix> on amazon page it says for windows pc
#604 [10:42] <Greymagic27> appix, Can you redeem it here? https://account.mojang.com/redeem
#605 [10:43] <appix> as i said, it is saying "already claimed"
#606 [10:43] <Greymagic27> ??> appix account/send-email
#607 [10:43] <Mightyena> appix: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#608 [10:43] <Mightyena> appix: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#609 [10:44] * P3G4SuS [webchat@dnat1-6.alfservis.cz] has joined #minecrafthelp
#610 [10:44] <appix> Mightyena, I have already sent the email, I was instructed to contact here
#611 [10:44] <Greymagic27> appix, We are volunteers (we are not Mojang) who help with Java Edition technial issues, such as client crashes. We help with account issues when they're technical, such as VPN software loaded, but we cannont solve issues with your account.
#612 [10:46] <P3G4SuS> ok i am back from uninstaling spybot
#613 [10:46] <Greymagic27> P3G4SuS, Welcome back. Could you try minecraft now?
#614 [10:46] <P3G4SuS> ok
#615 [10:46] <appix> Greymagic27, can you tell me what I should do then?
#616 [10:47] <Greymagic27> appix, Wait for mojang to reply. Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: https://help.mojang.com/customer/portal/articles/359446
#617 [10:47] <appix> may 29 damn
#618 [10:48] * appix [webchat@node-103-50-80-9.alliancebroadband.in] has quit. (Quit: webchat.esper.net)
#619 [10:48] <P3G4SuS> it sill crashed :(
#620 [10:49] <P3G4SuS> are you here ?
#621 [10:50] <Greymagic27> P3G4SuS, I've been going back over your launcher logs and I can't see a reason it would crash. Could you follow these steps once again?
#622 [10:50] <Greymagic27> ??> P3G4SuS launcher/log
#623 [10:50] <Mightyena> P3G4SuS: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#624 [10:51] <P3G4SuS> hmm i still have old minecraft louncher (not from mojang)
#625 [10:51] <Greymagic27> P3G4SuS, What launcher are you using?
#626 [10:52] <P3G4SuS> no i use launcher but i buy original minecraft
#627 [10:52] <Greymagic27> P3G4SuS, What launcher are you using?
#628 [10:52] <P3G4SuS> its caled ExtremeLauncher
#629 [10:53] <Greymagic27> P3G4SuS, Ah. Well, could you try using the official launcher?
#630 [10:54] <P3G4SuS> offcores i using official but its old louncher i played when i dont have official
#631 [10:54] <Greymagic27> P3G4SuS, Uninstall that launcher and all files relating to it
#632 [10:54] <P3G4SuS> ok
#633 [11:00] <P3G4SuS> ok have it
#634 [11:01] <Greymagic27> P3G4SuS, Please follow both of the steps Mightyena is about to send
#635 [11:01] <Greymagic27> ??> P3G4SuS launcher/log
#636 [11:01] <Mightyena> P3G4SuS: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#637 [11:01] <Greymagic27> ??> P3G4SuS launcher/log-txt
#638 [11:01] <Mightyena> P3G4SuS: We need to see your full launcher log, which is created in the game directory.
#639 [11:01] <Mightyena> P3G4SuS: First open your .minecraft folder (If you don't know how to get there, ask), then try to launch the game. Then in the .minecraft folder open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#640 [11:03] * Reihi [webchat@186.35.31.33] has joined #minecrafthelp
#641 [11:05] <Reihi> hello, i have a problem with my account. I didn't receive emails to change the password and now I get as if I had created another one in which the purchased game does not appear PLEASE HELP that account is very important to me :'c
#642 [11:05] <P3G4SuS> https://paste.ubuntu.com/p/qxP5NCyMHG/
#643 [11:05] <Greymagic27> ??> Reihi account/send-email
#644 [11:05] <Mightyena> Reihi: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#645 [11:05] <Mightyena> Reihi: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#646 [11:06] * Paul [webchat@5-231-145-131.ktk-ip.de] has joined #minecrafthelp
#647 [11:06] <Paul> Hello, i can't log into my account, but a friend of mine can on his machine
#648 [11:06] <Paul> it tells me "invalid username or password"
#649 [11:07] <Greymagic27> Paul, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Follow the steps which Mightyena will send below:
#650 [11:07] <Greymagic27> ??> Paul tools/hjt
#651 [11:07] <Mightyena> Paul: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#652 [11:07] <Mightyena> Paul: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#653 [11:07] <Paul> Greymagic27 https://paste.ubuntu.com/p/zhJFh2dVs3/
#654 [11:08] <P3G4SuS> https://paste.ubuntu.com/p/qxP5NCyMHG/
#655 [11:08] <Greymagic27> Paul, Remove nordVPN and follow these steps:
#656 [11:08] <Greymagic27> ??> Paul av/kaspersky
#657 [11:08] <Mightyena> Paul: If you are using Kaspersky Internet Security and cannot connect to Mojang's servers, turn off Encrypted Connections Scan by following this guide: https://support.kaspersky.com/9927#block1
#658 [11:08] <Greymagic27> ??> P3G4SuS launcher/log
#659 [11:08] <Mightyena> P3G4SuS: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#660 [11:10] <P3G4SuS> problem is after minecraft crash i dont have any window there
#661 [11:11] <Greymagic27> P3G4SuS, Hmm. I'm a bit stumped on the cause of your crash. Would you be ok to wait for another volunteer to come online?
#662 [11:11] <P3G4SuS> and in forge i dont have any output
#663 [11:12] <Paul> Greymagic27 still doesn't work. this is my hijackthis scan after deinstalling nordvpn
#664 [11:12] <Paul> https://paste.ubuntu.com/p/qrg77jYh4w/
#665 [11:12] <Paul> kaspersky is only a password manager
#666 [11:12] <Greymagic27> Paul, Kaspersky is an anti virus which is known to cause issues with minecraft
#667 [11:13] <Paul> i am only using the password manager
#668 [11:13] <Paul> look at my running processes
#669 [11:13] <P3G4SuS> Greymagic27 ok but i am not shure you are only one online allways
#670 [11:13] <Greymagic27> Paul, Is it possible for you to uninstall it?
#671 [11:14] <Paul> not really, i depend on it
#672 [11:14] <Greymagic27> P3G4SuS, I'm just in a different timezone to the others
#673 [11:14] <Paul> but as i said, its a password manager. it shouldn't mess with my connections
#674 [11:14] <P3G4SuS> oh and i have technic louncher is that problem too like extremelouncher ?
#675 [11:14] <Greymagic27> P3G4SuS, Technic launcher is fine
#676 [11:14] <P3G4SuS> ok
#677 [11:15] <Greymagic27> Paul, There's an easy way to determine if it is the cause. Try logging in using a mobile hotspot
#678 [11:15] <Paul> my pc doesn't have wlan capabilities
#679 [11:15] <Paul> im connected over lan
#680 [11:16] <Paul> Greymagic27 it was working until they updated the launcher
#681 [11:21] <Greymagic27> Paul, I see. Do you have any other PCs that have wlan or any friends who would be willing to let you attempt to login?
#682 [11:24] * P3G4SuS [webchat@dnat1-6.alfservis.cz] has quit. (Quit: webchat.esper.net)
#683 [11:25] * pesukone_ [webchat@host36-80.cust.ktab.fi] has joined #minecrafthelp
#684 [11:27] <pesukone_> my game instanly chrashes when i go into a world. i have reinstalled the game three times and restarted my laptop multiple times. can anyone help me? im playing on java edition
#685 [11:30] <Paul> Greymagic27 a friend of mine just logged in on his machine
#686 [11:31] <Paul> Greymagic27 this might help: i am getting an 403 when viewing https://authserver.mojang.com/authenticate in my browser
#687 [11:31] <Paul> it should be a method not allowed
#688 [11:31] <Paul> but my response is "Request blocked."
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#692 [11:41] <Paul> Greymagic27 IMPORTANT: i tried loggin in over a VPN and it worked, my ip must be blocked
#693 [11:41] <Paul> this is, with all due respect, retarded
#694 [11:41] <Emily> hey im having trouble logging into my account i bought the game a few years ago and forgotten my username and password i know the email address i used can you help me?
#695 [11:44] <Emily> Lord_Ralex can you help me? im having trouble logging into my account i bought the game a few years ago and forgotten my username and password i know the email address i used can you help me?
#696 [11:47] * Jin1 [webchat@c-73-220-183-240.hsd1.ca.comcast.net] has joined #minecrafthelp
#697 [11:48] <Jin1> Hello?
#698 [11:48] <Jin1> How do I get an account back when I dont know the Date of Birth
#699 [11:48] * Johann [webchat@199.241.125.109] has joined #minecrafthelp
#700 [11:48] <Jin1> I have the email and everything except that
#701 [11:50] * isabella [webchat@cpe-172-249-206-204.socal.res.rr.com] has joined #minecrafthelp
#702 [11:50] <isabella> hello
#703 [11:50] <Johann> I am having troubles logging into my account. It keeps saying that my password or username is incorrect. I have changed the password and it still wont work. I have even waited a couple of days and it still wont work. When I try to log in online the site wont load so I have no idea if it is working.
#704 [11:51] <isabella> I am having trouble with changing my username because i didn’t know my username in minecraft would be a problem to play in servers and it is. I really need to change it but it says i have to wait 24 days but i need to change it now how do i do that?
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#709 [11:55] <Johann> I am having troubles logging into my account. It keeps saying that my password or username is incorrect. I have changed the password and it still wont work. I have even waited a couple of days and it still wont work. When I try to log in online the site wont load so I have no idea if it is working.
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#711 [11:57] * ProApolo [webchat@254.240.220.87.dynamic.jazztel.es] has joined #minecrafthelp
#712 [11:57] <ProApolo> hi
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#716 [11:58] <Phantom> I can't login
#717 [11:58] <byjavix> hi, when i tried to open my launcher the game crashrd
#718 [11:59] <Phantom> It won't let me login in to my computer its been more than 10 hours need help ASAP
#719 [11:59] <ProApolo> I am writing with another account. I would like just to ask for advice and help because i want to obtain my premium account from which i dont remember the email i logged on and the password
#720 [12:00] <byjavix> i tried to play and after the game was crased this is the demostration: The game crashed whilst initializing game
#721 [12:00] <byjavix> Error: java.lang.IllegalStateException: The driver does not appear to support framebuffer objects
#722 [12:00] <byjavix> what it means??
#723 [12:00] <Phantom> Have you used MCLeaks?
#724 [12:00] <byjavix> no
#725 [12:00] <Phantom> In the past?
#726 [12:00] <byjavix> i installed it for first time today
#727 [12:01] <Phantom> Maybe that is why?
#728 [12:01] <byjavix> no
#729 [12:01] <ProApolo> hey, do you have premium accounts?
#730 [12:01] * Twitt3r [webchat@76-220-209-89.lightspeed.livnmi.sbcglobal.net] has joined #minecrafthelp
#731 [12:01] <Twitt3r> yo
#732 [12:02] <ProApolo> alguien español
#733 [12:02] <byjavix> i installed minecraft launcher today for the firdt time
#734 [12:02] <byjavix> yo
#735 [12:02] <byjavix> xd
#736 [12:02] * Absol kicked byjavix from #minecrafthelp (Reason: yjavix :Stop spamming)
#737 [12:02] <ProApolo> lool
#738 [12:02] <ProApolo> javi pero tu tienes el no premium?
#739 [12:02] <Twitt3r> cant login to my acc anyone got a fix?
#740 [12:02] <ProApolo> twitter you are the same as me
#741 [12:02] <Twitt3r> tried resetting password, reinstalling launcher and waiting a couple hours
#742 [12:02] <ProApolo> do you have a premium account?
#743 [12:03] <Twitt3r> think so ya
#744 [12:03] <Twitt3r> that just means i bought the game right?
#745 [12:03] * byjavix [webchat@55.red-79-153-96.dynamicip.rima-tde.net] has joined #minecrafthelp
#746 [12:03] <byjavix> alguien español?
#747 [12:03] <ProApolo> i want to obtain my last premium account but i dont remember the email i logged on and the password...
#748 [12:03] <Twitt3r> i think there is a way to reset the email
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#750 [12:04] <Twitt3r> i know all my stuff its just not working
#751 [12:04] <ProApolo> yea but you need to send Mojang the purchase id and i need the email, and the problem is that i dont know the email!!
#752 [12:04] <eibboR2> I cannot log into my minecraft account, i receive an invalid username/password
#753 [12:04] <Twitt3r> same eibbo
#754 [12:05] <ProApolo> this passwords are useless, definetely...
#755 [12:05] <byjavix> someone knows why my launcher is crashing?
#756 [12:05] <eibboR2> have you tried logging in on a different computer? i tried logging in on my laptop and it let me in but it doesnt work on my desktop
#757 [12:05] <byjavix> i installed minecraft today
#758 [12:05] <Twitt3r> no i havent ill try rn
#759 [12:06] <ProApolo> javi si te va mal instalate otro launcher, en caso de que seas no premium y no lo hayas comprado
#760 [12:06] <Twitt3r> thats weird
#761 [12:06] <byjavix> el problema pone que esta en los drivers
#762 [12:06] <Twitt3r> im just gonna restart comp again i guess
#763 [12:06] <byjavix> y estan en la ultima version
#764 [12:06] <eibboR2> my problem started after logging out of my account
#765 [12:06] <ProApolo> pero tu has comprado el juego?
#766 [12:07] <ProApolo> same eibbo
#767 [12:07] <Twitt3r> same
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#769 [12:07] <byjavix> si
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#771 [12:07] <ProApolo> ah entonces no se
#772 [12:07] <Phantom> I downloaded and bought minecraft the other day and i can't login to anything help
#773 [12:07] * Phantom [webchat@mobile-107-77-215-40.mobile.att.net] has quit. (Quit: webchat.esper.net)
#774 [12:07] <byjavix> The game crashed whilst initializing game
#775 [12:07] <byjavix> Error: java.lang.IllegalStateException: The driver does not appear to support framebuffer objects
#776 [12:07] <byjavix> pone esto
#777 [12:07] * Absol kicked byjavix from #minecrafthelp (Reason: yjavix :Stop spamming)
#778 [12:08] <ProApolo> phantom you need to write Mojang an email with your request and they Will ask for your purchase information
#779 [12:08] <ProApolo> absol
#780 [12:09] <ProApolo> you could answer us dont u think?
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#782 [12:11] <ProApolo> ...
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#787 [12:16] <jordan2> i cant login into my acc it has been over 12 hours since my last try
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#792 [12:26] <Cubo> Hello
#793 [12:29] <Cubo> I am trying to run Minecraft on a Surface Pro 5, but when I hit the play button the launcher crashes, and the game won't open. It doesn't give me any error, it just freezes and crushes. Anyone can help me?
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#796 [12:44] <stitchy> Help me out here please
#797 [12:45] <stitchy> So i want to change my skin on minecraft but when i sign in using my email on the account. it says i dont own minecraft but i do as im playing on it
#798 [12:45] <anas> it says that it cant i am not online when i try to login
#799 [12:46] <stitchy> OOF
#800 [12:48] * dc [webchat@host109-158-230-237.range109-158.btcentralplus.com] has joined #minecrafthelp
#801 [12:49] <dc> hi there this might be the wrong place for the help i need
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#803 [12:51] * Kai [webchat@p5DFEB264.dip0.t-ipconnect.de] has joined #minecrafthelp
#804 [12:51] <Kai> Hi
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#806 [12:51] * Kai is now known as Guest12554
#807 [12:52] <Guest12554> Hi, Ia m triying to get an email to reset my password, but I donjt get the mail, what can I do ?
#808 [12:52] <dc> hi there i did not know where to go i dont know what this goes under but i tried to get my old minecraft back and ended up with a free copy
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#810 [12:55] * Noah [webchat@162-231-54-108.lightspeed.irvnca.sbcglobal.net] has joined #minecrafthelp
#811 [12:56] <Noah> Hello
#812 [12:56] <dc> hi there
#813 [12:57] <Noah> I have a problem with my minecraft account I want help with
#814 [12:57] <Noah> I have a problem with my minecraft account I want help with
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#817 [12:58] <Noah> Hello?
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#821 [13:00] <Aiden> Hello?
#822 [13:03] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#823 [13:03] <Aiden> how am i supposed to access my minecraft account when my email with the transaction ID is deleted
#824 [13:05] * Jens [webchat@0122500840.0.fullrate.ninja] has joined #minecrafthelp
#825 [13:05] <Jens> Hallo
#826 [13:05] <Aiden> Hello
#827 [13:06] * jaden [webchat@ool-182e0a18.dyn.optonline.net] has joined #minecrafthelp
#828 [13:06] <Aiden> the email that i used with my minecraft account was deleted
#829 [13:06] <Aiden> how do i log into it without the transaction ID
#830 [13:06] <Jens> this is gonna show weird i lost minecraft i bought minecraft many years ago and when i login it says i dont own minecraft any more
#831 [13:07] <jaden> i have my transaction id and remember my username but i can't log in with the email and it doesnt send password reset
#832 [13:08] * don [webchat@64-201-105-240.race.com] has joined #minecrafthelp
#833 [13:09] <don> when i try to login i get java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL can you help
#834 [13:09] <Jens> i also sent an email which have not been answered yet i sent the email over a week ago
#835 [13:09] <Aiden> nobody that cant help is in this chat i dont think
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#839 [13:18] <squeaks> so i was playing minecraft last night, offline, and spent maybe five or six hours on a world. this morning when i woke up and connected to the internet, the world was gone. i assumed that the world had been saved offline and wouldn't show up online, so i tried again to open it after i went offline. the world still didn't show up, and i can't figure
#840 [13:18] <squeaks> out how to get to my saves in the minecraft files :(
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#844 [13:23] <Platinum> I can't login to my account at all. It tells me to use my username or email if my account was made after 2012? So i did either one but the stupid launcher says to use the other one. I hate this please help me. It also doesn't let me login on my PC on any account. As in I put in all my info but when i hit login it just sits there and does nothing
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#847 [13:24] <Alec> So I want to get a minecraft realm but I want to be able to play on my xbox, PC, or macbook pro which one would work for all?
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#849 [13:26] <owe_up> Someone was on my laptop and bought minecraft. My laptop is not even good enough to run the game and they used the card that I had on my compter I was wondering if I could get a refund.
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#854 [13:48] * Mike1 [webchat@ip72-207-27-58.sd.sd.cox.net] has joined #minecrafthelp
#855 [13:48] <Mike1> My account was migrated without me knowing, can I receive help?
#856 [13:48] * pp [webchat@host86-162-40-164.range86-162.btcentralplus.com] has joined #minecrafthelp
#857 [13:49] <pp> The game crashed whilst initializing game
#858 [13:49] <pp> Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
#859 [13:50] <pp> hi i keep receiving this error whenever i try to load up minecraft. ive tried most of the solutions recommended but i need someone to walk through it with me and help me out
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#862 [13:59] * Toxicforests [webchat@76-228-208-223.lightspeed.ltrkar.sbcglobal.net] has joined #minecrafthelp
#863 [14:00] <Toxicforests> When I try to buy a realm, it tells me an error occurred and my payment couldn't be processed.
#864 [14:01] <Alec> hey yo toxicforests you know anything about the realms
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#866 [14:12] * Noah [webchat@ip5455e58f.adsl-surfen.hetnet.nl] has joined #minecrafthelp
#867 [14:12] <Noah> my game keeps crashing when i start it
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#869 [14:15] <Justin> Hello
#870 [14:15] <Justin> ??
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#873 [14:32] * behindthesenes [webchat@mobile-107-77-211-93.mobile.att.net] has joined #minecrafthelp
#874 [14:33] <behindthesenes> hello! i cannot log in to my account and when i try to log in it tells me that its the incorrect user/password. i just recently made the account, around three to four days ago.
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#877 [14:41] <behindthescenes> hello! i can't log into my minecraft account; every time i try and log in it tells me that i have an invalid user/password. i already waited a day before trying to log back in and it still told me the same thing. and my account is fairly new, it was only created about three days ago
#878 [14:41] * Ytmainsix_ [webchat@cpc143546-oldh13-2-0-cust452.10-1.cable.virginm.net] has joined #minecrafthelp
#879 [14:41] <Ytmainsix_> my Minecraft crashed
#880 [14:42] * Keaton [webchat@c-76-104-31-236.hsd1.va.comcast.net] has joined #minecrafthelp
#881 [14:43] * nicki [webchat@ool-457f7254.dyn.optonline.net] has joined #minecrafthelp
#882 [14:43] <Ytmainsix_> my Minecraft crahed
#883 [14:43] <Keaton> Invalid Email or Password for me
#884 [14:43] <nicki> My minecraft 1.13-1.14 crashes on startup, none of the fixes i've found on the internet seem to be working.
#885 [14:44] <Ytmainsix_> reatrt your computer and log out and then log in
#886 [14:44] <nicki> i'm on mac OS x, will that work?
#887 [14:44] <Ytmainsix_> I don't know..
#888 [14:44] * Keaton [webchat@c-76-104-31-236.hsd1.va.comcast.net] has quit. (Client Quit)
#889 [14:45] <nicki> why do you suggest this?
#890 [14:45] <Ytmainsix_> its works for me
#891 [14:45] <nicki> i'll try it, before i go anyone got other ideas?
#892 [14:46] * Mari_Sakituri [webchat@host-77-236-219-64.edera.cz] has joined #minecrafthelp
#893 [14:46] <Mari_Sakituri> hi
#894 [14:46] <Ytmainsix_> my game says game crashed
#895 [14:46] <nicki> hello
#896 [14:46] <nicki> did you try restarting your computer and logging out then logging back in?
#897 [14:46] <Mari_Sakituri> I have a problem i cant log in minecraft on this computer
#898 [14:46] <Ytmainsix_> if you wanna ad me its ytmainsix
#899 [14:46] <Mari_Sakituri> yes
#900 [14:46] <Mari_Sakituri> i try many times
#901 [14:46] <Ytmainsix_> yeah I have
#902 [14:47] <nicki> did it work
#903 [14:47] * nicki [webchat@ool-457f7254.dyn.optonline.net] has quit. (Client Quit)
#904 [14:48] <Ytmainsix_> no nd how do you add modsinto minecraft
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#906 [14:48] <Mari_Sakituri> why i cant log on minecraft on this computer
#907 [14:57] * Overlocking [webchat@adsl92-86-38-250.romtelecom.net] has joined #minecrafthelp
#908 [14:57] <Overlocking> Hellp
#909 [14:57] <Overlocking> When I start minecraft it crashes. What should I do to fix it?
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#915 [15:04] <Kristian> So, Ive downloaded minecraft and payed for it, and when i press play on the minecraft launcher, it failed and says : The process cannot access the file because it is being used by another process.
#916 [15:05] <Kristian> Ive tried reseting my PC, and tried unistalling the launcher, and it still does the same thing.
#917 [15:06] * MadCat [webchat@cpc80683-stap13-2-0-cust1996.12-2.cable.virginm.net] has joined #minecrafthelp
#918 [15:06] <MadCat> Hi :) I bought minecraft back in 2015, but can't retireve my code
#919 [15:06] <MadCat> And my account doesn't think I own it, but I have the reciepts etc
#920 [15:07] * Just_Allexx [webchat@cpc76796-brmb10-2-0-cust568.1-3.cable.virginm.net] has joined #minecrafthelp
#921 [15:07] <MadCat> I've started a hlep request so I don't know if there's much more helpo here I can get...
#922 [15:08] <MadCat> Hi JustAllexx o/
#923 [15:09] <MadCat> I've just read the notice
#924 [15:09] <MadCat> pretty much answers my question
#925 [15:09] <MadCat> o7
#926 [15:09] <Kristian> So, Ive downloaded minecraft and payed for it, and when i press play on the minecraft launcher, it failed and says : The process cannot access the file because it is being used by another process.
#927 [15:09] * Just_Allexx [webchat@cpc76796-brmb10-2-0-cust568.1-3.cable.virginm.net] has quit. (Client Quit)
#928 [15:09] <Kristian> Ive tried reseting my PC, and tried unistalling the launcher, and it still does the same thing.
#929 [15:10] * MadCat [webchat@cpc80683-stap13-2-0-cust1996.12-2.cable.virginm.net] has quit. (Client Quit)
#930 [15:15] * Taifens [webchat@104.189.76.53] has joined #minecrafthelp
#931 [15:15] <Taifens> i cant log in
#932 [15:16] <Taifens> says my password is incorrect or i need my email, and i tried all my emails with all my password and to no luck still cant log in, i cant even get a password reset
#933 [15:18] <Taifens> anyone have any idea whats going on?
#934 [15:20] * AmPanda_Witch [webchat@5e04098a.bb.isp.sky.com] has joined #minecrafthelp
#935 [15:21] <AmPanda_Witch> Every time I load up Minecraft everything is fine in the menu. It is as soon as soon as the world loads that it crashes every time, what can I do to solve this?
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#938 [15:31] <Onyx> Hey, i was just wondering can you refund minevraft?
#939 [15:31] <GreyVulpine> https://help.mojang.com/customer/en/portal/articles/359338-mojang-refunds-policy?b_id=5408
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#942 [15:43] <agentcoolthebest> Hello, I'm having an issue with connection to realms, Everything appears to be up and running on Mojangs end, and my internet is fine. I could use a bit of help, I have an error saying "Connection forcibly closed by remote host" just when connecting to a specific realm.
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#946 [15:58] <Ben> hi
#947 [15:58] <Jordan6> hello
#948 [15:59] * Ben is now known as Guest2719
#949 [15:59] <Guest2719> ive not played the game for 2 years now and I wanna play again the problem is I have forgotten my email and password I have used
#950 [15:59] <Jordan6> I have bought minecraft and when i go to login it says wrong email or password
#951 [16:00] <Guest2719> I only know my user name
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#954 [16:06] * mhigg [webchat@141.226.208.46.dyn.plus.net] has joined #minecrafthelp
#955 [16:09] <mhigg> hi i cant log in to my account from my pc bot i can on other devises when i load up the launcher it just says invalid credentials can you plz help
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#959 [16:13] <kitkat> hi! I am trying to load Minecraft but every time I press play on the launch screen it crashes.
#960 [16:14] <iNeonGaymer> Hi, I am not able to connect to my old account.
#961 [16:15] <kitkat> I have tried to reset Minecraft and reset my Mac but it still doesn't work.
#962 [16:15] * Wivern [webchat@24.133.64.195] has joined #minecrafthelp
#963 [16:15] <Wivern> Hello
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#970 [16:22] <poopie> hi I lost my account
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#972 [16:26] * CreeperHunter788 [webchat@d108-172-20-168.bchsia.telus.net] has joined #minecrafthelp
#973 [16:27] <CreeperHunter788> Hello
#974 [16:28] <CreeperHunter788> im having an issue where i will open minecraft but the launcher will only display a gray screen. i am able to click on it and interact with it, but cannot see what i am doing
#975 [16:28] <CreeperHunter788> what is the solution here?
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#977 [16:30] * Michael [webchat@99-85-106-94.lightspeed.tukrga.sbcglobal.net] has joined #minecrafthelp
#978 [16:31] <Michael> Hello
#979 [16:31] <imDelaa> Hello
#980 [16:31] * Michael is now known as Guest80268
#981 [16:31] <Guest80268> I forgot what email I used when i creat my MC account years ago
#982 [16:31] <Guest80268> I know the username and password
#983 [16:32] <Guest80268> So if I just had the corresponding email account I would be good
#984 [16:34] * Cold [webchat@104.128.136.103] has joined #minecrafthelp
#985 [16:34] <imDelaa> I have some troubles while starting the game, it says "The game crashed whilst initializing game
#986 [16:34] <imDelaa> Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL" (i already have the relative DxDiag)
#987 [16:35] <imDelaa> what should i do?
#988 [16:36] * Gavin [webchat@c-98-213-188-144.hsd1.il.comcast.net] has joined #minecrafthelp
#989 [16:36] <Gavin> io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed out: no further information
#990 [16:36] <Cold> I'm trying to login, and it simply isn't working. I was trying last night as well, and I kept getting the "Invalid email or password" message. I reset my password, tried again, and it still didn't work. I went through this technical issues questions thing, and it said my account may be getting throttled. I waited until just now (about 16 hours late
#991 [16:36] <Cold> r), tried logging in again, and immediately got the same invalid message. What's the deal?
#992 [16:36] <Gavin> thats my problem
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#996 [16:37] <iNeonGaymer> Is anyone here work for minecraft???????????????
#997 [16:37] <Guest80268> i doubt it
#998 [16:37] <iNeonGaymer> wtf
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#1002 [16:40] * chapolim213 [webchat@b1c2e1a4.virtua.com.br] has joined #minecrafthelp
#1003 [16:40] <chapolim213> gene
#1004 [16:40] <chapolim213> gente
#1005 [16:40] <chapolim213> algm
#1006 [16:40] * Absol kicked chapolim213 from #minecrafthelp (Reason: hapolim213 :Stop spamming)
#1007 [16:41] <Nel> When trying to log in to minecraft for the first time in awhile, it seemed I forgot my password. I reset it, then was sent through to migrate the account (which I haven't done previously). It seemed to work, use the password and email I gave and couldn't log in. Tried to go through the same process, after clicking to accept migration it gave me an
#1008 [16:41] <Nel> error, stating I had ALREADY migrated my account. Tried the email and password I used AGAIN, still saying it's incorrect.
#1009 [16:41] * chapolim [webchat@b1c2e1a4.virtua.com.br] has joined #minecrafthelp
#1010 [16:41] <chapolim> alguem me ajuda porfavor
#1011 [16:42] <iNeonGaymer> IT SAYS THAT THE ACCOUNT NEVER HAD MINECRAFT PREMIUM
#1012 [16:42] <iNeonGaymer> I BOUGHT IT IN 2013
#1013 [16:42] <chapolim> qnd vou entrar no jogo, aparece que o java nao foi encontrado;
#1014 [16:42] <chapolim> e eu ja instalei o java umas 5 vezes;
#1015 [16:43] <chapolim> .
#1016 [16:43] <chapolim> alguem me ajuda porfavor.
#1017 [16:44] <chapolim> help me please.
#1018 [16:46] * chapolim [webchat@b1c2e1a4.virtua.com.br] has quit. (Client Quit)
#1019 [16:53] <CreeperHunter788> Do people answer things here or just post?
#1020 [16:53] <CreeperHunter788> Do people answer things here or just post?
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#1022 [16:55] * Robin [webchat@ip565cad6a.direct-adsl.nl] has joined #minecrafthelp
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#1025 [16:58] <Robin> Hello, i have some questions about my minecraft account. it is not active anymore and i can't get it back somehow my username or email isn't right or my password i dont even know what to do but i hope it can be fixed because i really want to play minecraft again. Greets , Robin
#1026 [17:06] * cas [webchat@174-126-40-168.cpe.cableone.net] has joined #minecrafthelp
#1027 [17:06] <cas> when I try to open Minecraft on my 2019 Mac it says Minecraft quit unexpectedly
#1028 [17:07] * cyberpatroll [webchat@astrasbourg-652-1-98-219.w109-217.abo.wanadoo.fr] has joined #minecrafthelp
#1029 [17:08] <cas> when I try to open Minecraft it says Minecraft quit unexpectedly
#1030 [17:08] * finn [webchat@5e02e63c.bb.sky.com] has joined #minecrafthelp
#1031 [17:08] <cyberpatroll> hello, idk if there's anyone but im gonna tell my question anyway : i can't login to minecraft (i was never able to login on that computer), i tried everything i could try on the 2 1st page of googles and youtubes videos. my error is simple : "wrong password or username)
#1032 [17:09] <finn> Hi there, i've been playing on this realm with my friends for about a month now, but it has started to not save progress, any ideas?
#1033 [17:09] <cyberpatroll> cas, ever tried to delete the "logs" in .minecraft ?
#1034 [17:10] <cas> it won't let me do anything. when I click on it it just says Minecraft quit unexpectedly
#1035 [17:10] <finn> whats that
#1036 [17:10] <finn> oh
#1037 [17:11] * C [webchat@host-181-39-124-172.netlife.ec] has joined #minecrafthelp
#1038 [17:11] <finn> Hi there, i've been playing on this realm with my friends for about a month now, but it has started to not save progress, any ideas?
#1039 [17:11] <cyberpatroll> cas, go in %appdata% then . minecraft, open the files "logs" and delete every files but .txt
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#1043 [17:11] <cas> how do I do that
#1044 [17:11] <cyberpatroll> win+r
#1045 [17:11] <cyberpatroll> type %appdata%
#1046 [17:11] <cyberpatroll> go in .minecraft
#1047 [17:12] <cyberpatroll> then "logs"
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#1049 [17:12] <finn> Hi there, i've been playing on this realm with my friends for about a month now, but it has started to not save progress, any ideas?
#1050 [17:13] <cas> what is is win+r
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#1052 [17:14] <Matroos> i can not log in, as MS says i already used my voucher code for the Mincraft Windows version, which i did not as it is not in my store
#1053 [17:14] <finn> the windows button on the bottem left of your keyboard
#1054 [17:14] <finn> cas*
#1055 [17:14] <cas> I have a MacBook Air
#1056 [17:14] <finn> ok go into finder
#1057 [17:15] <Matroos> backlog mojang is taking tooooooo long
#1058 [17:15] <Matroos> frustrating
#1059 [17:15] <cas> what do I do when I am in finder
#1060 [17:15] * Matroos [webchat@static.kpn.net] has quit. (Client Quit)
#1061 [17:16] <finn> wait one sec cas
#1062 [17:17] <cas> okey
#1063 [17:18] <finn> ok cas click go (its in the top tab)
#1064 [17:18] <finn> tell me when your there
#1065 [17:19] <cas> I don't see it
#1066 [17:19] <cas> in in finder in applications
#1067 [17:19] <cas> should I be on downloads or?
#1068 [17:19] <finn> make sure finder is open and try and find go in the tab where the apple logo is
#1069 [17:20] <finn> at the very top of the screen
#1070 [17:20] * urge608 [webchat@oxfo-bb3-occam5-ws-482.dsl.maqs.net] has joined #minecrafthelp
#1071 [17:20] <cas> go is not up there
#1072 [17:20] <finn> is finder in full screen?
#1073 [17:21] <finn> tell me what you do see
#1074 [17:21] <cas> when I put it on full screen it doesn't change anything
#1075 [17:21] <finn> ok what do you see then
#1076 [17:22] <urge608> Hey, I'm just having some trouble trying to log into my old account and have no idea how to connect to it
#1077 [17:22] <finn> urge608 tell me more, do you remember the username and not the password or something else
#1078 [17:22] <cas> when I click the apple at the top it just says , system preferences, about this Mac, App Store, recent items, and then ways to turn the MacBook off
#1079 [17:23] <finn> ok dont click on the apple logo, but look at the tab the apple logo is on
#1080 [17:23] <cas> ohhh
#1081 [17:23] <finn> can you see go>
#1082 [17:23] <finn> ?*
#1083 [17:24] <cas> yes
#1084 [17:24] <cas> what do I press on go
#1085 [17:24] <urge608> I have the username and password of my minecraft legacy account, and an email saying that I had made a mojang account back in 2017, but I can't get into it now
#1086 [17:24] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has quit. (Quit: Leaving)
#1087 [17:24] <finn> cas ok hold down the alt key on your keyboard, does anything pop up?
#1088 [17:25] <urge608> because one of my minecraft accounts is already registered to an unknown mojang account
#1089 [17:25] <urge608> and I don't know the original email I used for my other minecraft legacy account, so I can't migrate it
#1090 [17:25] <finn> urge608 why cant you get into your old one?
#1091 [17:26] <cas> no nothing pops up
#1092 [17:26] <finn> is go still selected?
#1093 [17:26] <urge608> because I have the email account, but anytime I attempt to resend a "forgotten password" it doesn't send to the account
#1094 [17:26] <finn> library should pop up when you hold down alt
#1095 [17:26] <cas> yes something pops up
#1096 [17:27] <cas> library
#1097 [17:27] <finn> urge608 ok, is there an option to recover the email?
#1098 [17:27] <finn> cas ok click on it
#1099 [17:28] <cas> okay it opened a series of tabs in the finder
#1100 [17:28] <finn> cas once you have clicked on it go into application support
#1101 [17:28] <urge608> Recover what email? The email account?
#1102 [17:28] <urge608> No, mojang just says that you have to guess basically
#1103 [17:28] <finn> urge608 when it sends a recovery email, does it give you an option to change it?
#1104 [17:28] * AppallingCoin74 [webchat@wimax-cpe-189-208-25-57.gdljal.static.axtel.net] has joined #minecrafthelp
#1105 [17:29] <cas> okay I did
#1106 [17:29] <AppallingCoin74> hello
#1107 [17:29] <finn> cas and now try and find minecraft folder
#1108 [17:29] <AppallingCoin74> I have a minecraft crash problem
#1109 [17:29] <finn> AppallingCoin74 Hi there how can i help?
#1110 [17:29] <AppallingCoin74> Java Null Pointer Exception
#1111 [17:29] <cas> okay I did
#1112 [17:30] <finn> cas ok now click on logs
#1113 [17:30] <finn> cas please remind me of your problem?
#1114 [17:30] * urge608 [webchat@oxfo-bb3-occam5-ws-482.dsl.maqs.net] has quit. (Quit: webchat.esper.net)
#1115 [17:31] <AppallingCoin74> Here is my crash report
#1116 [17:31] <cas> logs doesn't pop up, but I'm not able to open Minecraft, it says it has quit unexpectedly
#1117 [17:31] <finn> AppallingCoin74 Have you tried reinstallking minecraft
#1118 [17:32] <AppallingCoin74> Yes
#1119 [17:32] <finn> appallingcoin74 have you an antivirus?
#1120 [17:33] <finn> cas ok if logs is not there im afraid the only thing you can do is reinstall minecraft
#1121 [17:33] <cas> I have tried but thank you I guess
#1122 [17:33] <finn> your worlds will still be there though
#1123 [17:33] <finn> im sorry to here that
#1124 [17:33] <finn> cas please stay a little longer while i try and research a bit longer
#1125 [17:34] <AppallingCoin74> Yes finn I have a anti virus
#1126 [17:34] <finn> appallingcoin74 ok may i ask what the name is (norton, mcafee, etc)
#1127 [17:34] <cas> the things that pop up are launcher and launcher_log.txt & nativeupdaterlog.txt & runtime
#1128 [17:34] <AppallingCoin74> mcafee
#1129 [17:34] <finn> ok please enter mcafee
#1130 [17:35] <AppallingCoin74> okey
#1131 [17:35] <finn> appallingcoin74 ok go into pc security and select firewall
#1132 [17:35] <finn> cas wait one sec sorry
#1133 [17:35] * Mathradme [webchat@cpe-67-245-15-17.nyc.res.rr.com] has joined #minecrafthelp
#1134 [17:36] <AppallingCoin74> okey
#1135 [17:37] <finn> cas ok your problem seems to be common so please read this article to see if it wil help https://bugs.mojang.com/browse/MCL-5523
#1136 [17:38] <finn> appallingcoin74 ok now select turn off and then 15 minutes
#1137 [17:38] <finn> appallingcoin74 please make sure its for 15 minutes though otherwise your pc may become unsafe
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#1139 [17:39] <finn> once you have done this please proceed to attempt to start up mincraft
#1140 [17:39] <AppallingCoin74> it appears deactivate not turn off
#1141 [17:39] <AppallingCoin74> do i put deactivate?
#1142 [17:40] <finn> yes thats good
#1143 [17:40] * bewick [webchat@0542bcb6.skybroadband.com] has joined #minecrafthelp
#1144 [17:40] <bewick> Hello, so i have an issue
#1145 [17:41] <finn> bewick hi there please explain the problem
#1146 [17:42] <bewick> so i play minecraft on my friends xbox but logged into my account to play the game, then i have been trying to get onto the same world but on my xbox at home again on my account but it doesn’t show up the correct save for the world.
#1147 [17:43] <finn> bewick this is probaly microsoft trying to
#1148 [17:43] <bewick> so i only have the old saves but when i’m at my friends house it works and i tried it at my other friends house to see if he would have the same problem but he doesn’t and it worked at his
#1149 [17:43] <finn> bewick hi there have you tried logging out of your xbox at your first friends house
#1150 [17:45] <bewick> yes i done that and then i tried it at my other friends house doing the same that i do at home and it worked at my friends but not mine, just doesn’t have the new save on my xbox but does at everyone else’s
#1151 [17:46] <finn> so on your xbox, is the save still there (just with no progress), or has it completly gone?
#1152 [17:46] <bewick> it is still there but it is the save from a few days ago. But at everyone else house it’s the correct save when i log on and have a look
#1153 [17:48] * Omeed [webchat@ip68-4-232-49.oc.oc.cox.net] has joined #minecrafthelp
#1154 [17:49] <Omeed> I cannot login in the minecraft launcher
#1155 [17:50] <finn> bewick im really sorry but i can not come up with a solution
#1156 [17:50] <bewick> oh
#1157 [17:50] <finn> omeed please explain in more detail
#1158 [17:50] <finn> bewick im no expert and i have no idea
#1159 [17:50] <finn> bewick once again i am very sorry
#1160 [17:51] <bewick> so how can i find someone to help?
#1161 [17:51] <Omeed> I type my email and password perfectly and all it says is Invalid Email or Password
#1162 [17:51] <Omeed> On the website I cannot login in
#1163 [17:51] <Omeed> but on my phone I can
#1164 [17:51] <cas> Im back I downloaded the java thing it said I needed and now when I open Minecraft it pops up a page full of things like this- Bootstrap (v5)
#1165 [17:51] <cas> System.getProperty('os.name') == 'Mac OS X'
#1166 [17:52] <finn> bewick https://support.xbox.com/en-US/
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#1169 [17:53] <finn> cas where does it pop up?
#1170 [17:53] * zack [webchat@c-75-67-77-1.hsd1.ma.comcast.net] has joined #minecrafthelp
#1171 [17:53] <finn> omeed this is because a minecraft mobile account is different to a pc account
#1172 [17:53] <cas> on the Minecraft launcher page
#1173 [17:53] <finn> you have to have 2 seperate accounts i think
#1174 [17:54] <zack> My minecraft is crashing but before it crashes it says not responding
#1175 [17:55] <zack> on java edition
#1176 [17:55] <Omeed> finn Yes what I mean is that I bought minecraft for my PC yesterday and I cannot login anymore I changed my password and cannot login to the website or the launcher. But on my phone if I go the the minecraft website and login it works.
#1177 [17:55] <finn> cas hang on buddy
#1178 [17:55] <finn> zack hang on a sec
#1179 [17:56] <finn> omeed right so have you tried resetting your password?
#1180 [17:56] * Ace [webchat@d27-96-25-6.nap.wideopenwest.com] has joined #minecrafthelp
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#1182 [17:56] <Omeed> Yes
#1183 [17:56] <Omeed> multiple times
#1184 [17:57] <finn> omeed have you logged out of your account on your mobile before you tried on pc?
#1185 [17:57] <Omeed> Yes
#1186 [17:58] <finn> omeed so does the launcher just say incorrect username?
#1187 [17:58] <finn> do you remember your username?
#1188 [17:58] * Dennis [webchat@d51537B8E.access.telenet.be] has joined #minecrafthelp
#1189 [17:58] <Omeed> says incorrect email or password
#1190 [17:58] <Omeed> yes I do
#1191 [17:59] <Dennis> hi, i can log in to my mac but not to my pc, email or password incorrect can someone please help me?
#1192 [17:59] <finn> ok head over to the mojang website and try logging in from there
#1193 [17:59] <Omeed> ok
#1194 [17:59] * richard02 [webchat@chil-nrp1-cs-178.vdsl.bright.net] has joined #minecrafthelp
#1195 [17:59] <zack> k
#1196 [17:59] <Dennis> It wont let me click the log in button on the site no matter what browser i use
#1197 [18:00] <finn> dennis hi there have you logged out of your account on your mac before you tried your pc?
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#1199 [18:00] <Dennis> Yes i have, i'm not currently logged in there
#1200 [18:00] * John [webchat@0542bcb6.skybroadband.com] has joined #minecrafthelp
#1201 [18:00] <Dennis> I have changed my password many times and i can only login to the actual mojang site, bnot the minecraft one
#1202 [18:01] <John> Hello, so me and my friend made a world on my xbox but on my account and played for few days while i was at his , then i went home and tried to load up the world and the new saves are not there only old saves. So i tried on my step brothers xbox to see if it would load and it worked fine, is there any reason why the world won’t work on my xbox as i
#1203 [18:01] <John> t won’t show the new saved version but on everyone else it works even though it’s the same xbox account just different xbox’s
#1204 [18:01] * John is now known as Guest31757
#1205 [18:01] <finn> john same problem
#1206 [18:01] <Guest31757> you have the same issue finn?
#1207 [18:01] <richard02> my minecraft launcher keeps giving me " Unable to download https://resources.download.minecraft.net/a8/a859d7056370c987ff986c15e4952e2123e0e59c to C:\Users\richi\AppData\Roaming\.minecraft\assets\objects\a8\a859d7056370c987ff986c15e4952e2123e0e59c " i have disabled my anti virus software and re downloaded it multiple times but to no eval. i got jav
#1208 [18:01] <richard02> a edition to play with a few of my friend who also had it and for mods. but i cant even play it.
#1209 [18:02] <zack> i have tried every thing to fix the crashes and nothing worked
#1210 [18:02] <finn> hi everyone uh im not a moderator i came here for help and im 12. its sorta late and i cant help all of you
#1211 [18:02] <finn> cas are you still here?
#1212 [18:02] <cas> yes
#1213 [18:02] <Guest31757> so were can we get help
#1214 [18:02] <Omeed> I was able to login on the Mojang website.
#1215 [18:02] <Dennis> My world doenst have mods, it just wont open and i can't play for days
#1216 [18:03] <finn> im sorry i was unable to help you, you may have to download java again but im not sure
#1217 [18:03] <stprocraft> i have a problem and that is that every time i try to enter to the new version 1.14.4 and it doesnt let me enter and it come out that it is a download failure
#1218 [18:03] <finn> stprocraft make a backup before
#1219 [18:04] <finn> ok bye everyone please head over to mojang for any support
#1220 [18:04] <finn> good luck!
#1221 [18:04] <stprocraft> and how could i do that finn
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#1224 [18:04] <cas> finn
#1225 [18:04] <AppallingCoin74> finn i did exactly as you told me but still m¿the crash appears of Java Null Pointer Exception
#1226 [18:04] <finn> uhh im not sire
#1227 [18:04] <stprocraft> explain me please
#1228 [18:05] * Gamingify [webchat@c-73-215-98-207.hsd1.nj.comcast.net] has joined #minecrafthelp
#1229 [18:05] <finn> appallingcoin74 im incredibly sorry to hear this, but i am 12 and its my bedtime, please head over to mojang for any more queries, sorry again
#1230 [18:05] <finn> appallingcoin74 im incredibly sorry to hear this, but i am 12 and its my bedtime, please head over to mojang for any more queries, sorry again
#1231 [18:05] * finn [webchat@5e02e63c.bb.sky.com] has left #minecrafthelp
#1232 [18:06] <Gamingify> I wanted to redeem my copy of minecraft windows 10 edititon, but it says the code has already been redeemed even though it has never been downloaded on my pc.
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#1235 [18:08] <AppallingCoin74> no problem finn thanks for your help
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#1239 [18:10] <Veenstra> We have a login on one computer but the kid got a newer one. how do we bring his account to the next computer and leave off with the other?
#1240 [18:10] * Dyl [webchat@24.238.85.19.res-cmts.sth2.ptd.net] has joined #minecrafthelp
#1241 [18:10] <Skarlack> Hello
#1242 [18:11] <Dyl> heya
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#1245 [18:11] <Dyl> I have been having problems launching my minecraft on my mac device
#1246 [18:12] <Dyl> I just got the game today and have not been able to lauch the game
#1247 [18:12] <AppallingCoin74> Hello if someone can help me resolve my Java Null Pointer Exception that happens when I oppen older versions of minecraft please
#1248 [18:14] <Dyl> when ever I click launch, a grey box appears labeled minecraft launcher but it is just a grey screen that does not do anything. I have tried restarting my mac along with deleting and reinstalling minecraft multiple times. The problem still prevails. If someone could get back to me it would be greatly appreciated.
#1249 [18:15] * zack0 [webchat@c-75-67-77-1.hsd1.ma.comcast.net] has joined #minecrafthelp
#1250 [18:15] <zack0> i need help with my minecraft
#1251 [18:17] * Sikijakson [webchat@ip5f5bf990.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#1252 [18:18] <Sikijakson> Hey, i just got the FTB Modpack from Twitch, but once downloaded i cant log onto my mojang account anymore
#1253 [18:19] <Sikijakson> The Account informations are alright, i just logged in from the mojang website
#1254 [18:19] * AppallingCoin74 [webchat@wimax-cpe-189-208-25-57.gdljal.static.axtel.net] has quit. (Quit: webchat.esper.net)
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#1256 [18:20] <Veenstra> hi
#1257 [18:20] <Veenstra> hello?
#1258 [18:22] <Veenstra> hi
#1259 [18:22] <Veenstra> ho ho
#1260 [18:22] <Veenstra> ]
#1261 [18:22] <Veenstra> 'k.;.
#1262 [18:22] <Veenstra> ',;,
#1263 [18:22] * Absol kicked Veenstra from #minecrafthelp (Reason: eenstra :Stop spamming)
#1264 [18:22] * Nawi [webchat@r179-25-101-250.dialup.adsl.anteldata.net.uy] has joined #minecrafthelp
#1265 [18:23] <Nawi> Hi, I'd like to know where a Realms server be located if I'm from South America
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#1270 [18:32] <McDash> Hello, I haven't played this game in a very long time. And I want to get back into it. But I can't remember the email that is linked to the account. I know the Username and the password just not the email.
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#1275 [18:37] <richard02> i cant get my launcher to work, any help is appreciated
#1276 [18:37] <CoquejoGamer> Hey, i'm not able to migrate my account becouse i lost my old email
#1277 [18:37] <CoquejoGamer> Hey, i'm not able to migrate my account becouse i lost my old email
#1278 [18:37] * CoquejoGamer [webchat@bb140a98.virtua.com.br] has left #minecrafthelp
#1279 [18:38] <Paris> I made my account when I was younger and used a email I don't remember. Is there a way I can get in my account and change my email to my recent one?
#1280 [18:38] <richard02> can you sync another email to it, like use that to get in
#1281 [18:39] <richard02> like try and go and say you dont have the password you can usually have other methods
#1282 [18:39] <Paris> But I can't get in my account at all cause you need your email to log in.
#1283 [18:40] <richard02> i mean do you know the email
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#1285 [18:40] <Paris> No I forgot it.
#1286 [18:40] <Paris> Cause I never used it.
#1287 [18:40] <richard02> oh, then the username?
#1288 [18:41] <Paris> yeah I know the username.
#1289 [18:41] <richard02> maybe go to the website and see if you can backtrack the email to the username.
#1290 [18:42] <richard02> im not a helper or anything just trying lol. i cant even get my installer to work\
#1291 [18:42] <McDash> Paris I legit have the same issue
#1292 [18:42] <Paris> Yeah I made my account when
#1293 [18:43] <Paris> I was really young
#1294 [18:43] <McDash> I know the username and password and back then you logged in with your username and password now you need email and password and I dont know the email i used like 6+ years ago
#1295 [18:44] <richard02> you if you have 2 you can get in.
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#1297 [18:46] * AggiiiArt [webchat@2.70.207.72.mobile.tre.se] has joined #minecrafthelp
#1298 [18:47] <McDash> I made a ticket for help and they are 2 months behind in helping people
#1299 [18:47] <AggiiiArt> hi im not able to log in to the minecraft.net site or the launcher but mojang works perfectly fine
#1300 [18:48] <AggiiiArt> on the minecraft site after i press the log in button it wont do anything and just stays gray
#1301 [18:48] <JorjaAnn> Is there anything I can do to help stop getting Minecraft 1.X or 1.1X(not responding)? This happens on Java version of Minecraft and everything is up to date. It does not matter if I play vanilla or modded both do it
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#1304 [18:53] <reihi> my accout was deleted
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#1306 [19:03] * Will [webchat@104-195-201-210.cpe.teksavvy.com] has joined #minecrafthelp
#1307 [19:03] <Will> Hey there, am I talking to support staff or just random people trying to help?
#1308 [19:04] * Chalife [webchat@ip-95-87-35-162.trakiacable.bg] has joined #minecrafthelp
#1309 [19:04] <Chalife> I have a problem with connecting to the game
#1310 [19:05] <Will> oh shit me too lol
#1311 [19:05] <Absol> Will: Please keep it civil
#1312 [19:05] <Will> me too, is this just people looking for help? haha
#1313 [19:06] <Chalife> basicly i wanted a profile and one of my friends got me one but its doesnt wanna loging on my computer even on the websyte but on their pc's it work
#1314 [19:06] <Chalife> they even shared me screan and i saw
#1315 [19:09] * ItsTimeYT [webchat@71-11-70-114.dhcp.mdfd.or.charter.com] has joined #minecrafthelp
#1316 [19:09] * Eric [webchat@mta-71-69-160-198.nc.rr.com] has joined #minecrafthelp
#1317 [19:09] <ItsTimeYT> Can I refund Minecraft: Java Edition?
#1318 [19:10] * Chalife [webchat@ip-95-87-35-162.trakiacable.bg] has quit. (Quit: webchat.esper.net)
#1319 [19:10] <Eric> My minecraft account was migrated and I did not do this. When i try to sign into minecraft now it only lets me play the demo mode now. I bought minecraft pre 2012. Plz help
#1320 [19:10] <ItsTimeYT> hello??
#1321 [19:11] <ItsTimeYT> I WANT TO REFUND MINECRAFT
#1322 [19:11] <GreyVulpine> https://help.mojang.com/customer/en/portal/articles/359338-mojang-refunds-policy?b_id=5408
#1323 [19:11] * ItsTimeYT [webchat@71-11-70-114.dhcp.mdfd.or.charter.com] has quit. (Client Quit)
#1324 [19:11] <GreyVulpine> Eric - Contact Mojang Support at: https://help.mojang.com/customer/portal/emails/new
#1325 [19:11] <Eric> Do they have a customer support number I can call?
#1326 [19:11] <GreyVulpine> No
#1327 [19:12] <Eric> Alright. Thank you.
#1328 [19:12] * ItsTimeYT [webchat@71-11-70-114.dhcp.mdfd.or.charter.com] has joined #minecrafthelp
#1329 [19:12] <ItsTimeYT> Hello?
#1330 [19:12] * Eric [webchat@mta-71-69-160-198.nc.rr.com] has quit. (Client Quit)
#1331 [19:12] <ItsTimeYT> Anyone here?
#1332 [19:12] * Dyl [webchat@24.238.85.19.res-cmts.sth2.ptd.net] has quit. (Quit: webchat.esper.net)
#1333 [19:13] <ItsTimeYT> Can I refund my Minecraft: Java Edition game?
#1334 [19:13] * ItsTimeYT [webchat@71-11-70-114.dhcp.mdfd.or.charter.com] has quit. (Client Quit)
#1335 [19:13] <AggiiiArt> hi im not able to log in to the minecraft site or the launcher but mojang works perfectly fine
#1336 [19:13] <AggiiiArt> on the minecraft site after i press the log in button it wont do anything and just stays gray
#1337 [19:25] * dabo6 [webchat@219.85.142.209] has joined #minecrafthelp
#1338 [19:25] <dabo6> hello
#1339 [19:25] <Paris> I forgot my email to my account
#1340 [19:25] <dabo6> anyone here?
#1341 [19:26] <Paris> I dont think any official staff is
#1342 [19:26] <dabo6> fine
#1343 [19:26] * joe [webchat@c-69-244-106-246.hsd1.nj.comcast.net] has joined #minecrafthelp
#1344 [19:27] <joe> Hello, a user out there changed my email and I can no longer login. I can't find the transaction ID because the account was created so long ago
#1345 [19:28] <joe> I had a mincraft account that I paid for in 2012, someone hacked my email and changed my login info
#1346 [19:29] <dabo6> My minecraft was crashed when I join the world
#1347 [19:29] <dabo6> and the launcher_log said "Launcher/monitor (Process Monitor) Fatal Process crashed with exit code 1"
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#1350 [19:30] <Need_help> Are you able to help me with refunds at all here?
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#1356 [19:35] * Magnariffic1 [webchat@c-69-248-29-11.hsd1.nj.comcast.net] has joined #minecrafthelp
#1357 [19:35] <Magnariffic1> hi im having a crashing issue, crashing on loading a world my fatal code is Process crashed with exit code -1073740940
#1358 [19:36] * smellycreeper246 [webchat@220-245-238-225.tpgi.com.au] has joined #minecrafthelp
#1359 [19:36] <smellycreeper246> hello
#1360 [19:37] <joe> perhaps check to see how much ram your game is running on
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#1362 [19:37] <Magnariffic1> how do i check that
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#1365 [19:43] <antonn__> im having issues logging into the Minecraft java edition even thought I have a Mojang account. I can log in with the same information on the Mojang website but cant log in on the launcher.
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#1370 [19:58] * maverickillz [webchat@ip70-175-57-15.lv.lv.cox.net] has joined #minecrafthelp
#1371 [19:59] <maverickillz> hey there
#1372 [20:01] * AKA_Kira [webchat@c-76-27-14-183.hsd1.ut.comcast.net] has joined #minecrafthelp
#1373 [20:02] <AKA_Kira> I have been having issues with connecting to realms as of today. It booted me unexpectedly, I can't even download a back up... io.netty.channel.abstractchannel$annotatedconnectexception
#1374 [20:04] * toasty [webchat@c-73-189-96-184.hsd1.ca.comcast.net] has joined #minecrafthelp
#1375 [20:04] <toasty> my java says its out of heap space and currently has 6 GB of ram behind it
#1376 [20:05] <AKA_Kira> well my io.netty issue resolved itself lol, hopping off
#1377 [20:06] * zack [webchat@wndson1290w-lp130-01-142-112-143-93.dsl.bell.ca] has joined #minecrafthelp
#1378 [20:06] * Tor2 [webchat@104.194.218.193] has joined #minecrafthelp
#1379 [20:07] <zack> when I go to put my email and password in it will not log me in
#1380 [20:08] <toasty> lol good luck buddy ive been here for 2 hours before with no response for help lmao
#1381 [20:08] * toasty [webchat@c-73-189-96-184.hsd1.ca.comcast.net] has quit. (Client Quit)
#1382 [20:09] <zack> wow
#1383 [20:09] * Joe [webchat@c-69-244-106-246.hsd1.nj.comcast.net] has joined #minecrafthelp
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#1385 [20:10] <Tor2> So, is anyone else dealing with this "won't log me in despite correct login info" problem?
#1386 [20:14] <Joe> Hello again, I need help getting my account back from a hacker, my email was changed and I don't have access to the email used for the transaction ID
#1387 [20:14] * PLEASEITSURGENT [webchat@host128.186-124-240.telecom.net.ar] has joined #minecrafthelp
#1388 [20:16] <Joe> I do remember the security questions but don't know how to get into the account using them
#1389 [20:16] <PLEASEITSURGENT> Hi, I need help, I bought minecraft in another PC but when I want to enter to my account in minecraft.net I can't. It didn't say anything and I can't download Minecraft
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#1393 [20:20] <edinson2005> patchy-1.1.jar
#1394 [20:20] * WindowsXPuser [webchat@71-8-128-225.dhcp.stcd.mn.charter.com] has joined #minecrafthelp
#1395 [20:20] <edinson2005> Could not resolve: libraries.minecraft.net (Timeout while contacting DNS servers)
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#1397 [20:21] <edinson2005> Could not resolve: libraries.minecraft.net (Timeout while contacting DNS servers)
#1398 [20:22] <WindowsXPuser> Hello! I'm trying to start Minecraft 1.14.4 on my laptop but I always get a crash report. Could somebody help me?
#1399 [20:22] <WindowsXPuser> My OS is Windows XP SP3
#1400 [20:23] * edinson2005 [webchat@181.175.97.112] has quit. (Client Quit)
#1401 [20:23] <WindowsXPuser> I've got a Dell Latitude D820 (the computer I'm trying to start minecraft on) with the Intel GMA 945 chipset.
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#1404 [20:29] <riths> Hello, I am wondering if it's possible to check if my account has been stolen or locked? I haven't changed my password ever and I am unable to sign in.
#1405 [20:32] * helpme [webchat@104.169.177.242] has joined #minecrafthelp
#1406 [20:33] <helpme> Hey, my world went missing but i still have the file for it
#1407 [20:33] * ruqs101 [webchat@d24-150-175-231.home.cgocable.net] has joined #minecrafthelp
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#1409 [20:34] <ruqs101> I haven't logged into my account in a very long time so I am asked my security questions but cannot remember the answer to one. The email linked to my account is no longer active so I cannot access it
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#1412 [20:41] * me6 [webchat@216-154-47-46.cpe.teksavvy.com] has joined #minecrafthelp
#1413 [20:42] <me6> I need my old username from my account years ago
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#1418 [20:52] <Shjya> Hello! I haven't played minecraft in awhile and I come back to find out my account was migrated to a mojang account (not by me). What should I do to get my account back?
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#1420 [21:00] * Austino [webchat@174-29-199-115.hlrn.qwest.net] has joined #minecrafthelp
#1421 [21:01] <Austino> My whole minecraft account file go deleted and every world is gone. check recycling bin and there's nothing, Is there anyway to get a deleted minecraft file or world back?
#1422 [21:09] <JorjaAnn> Is there anything I can do to help stop getting Minecraft 1.X or 1.1X(not responding)? This happens on Java version of Minecraft and everything is up to date. It does not matter if I play vanilla or modded both do it
#1423 [21:19] * BluMoon [webchat@99-107-184-64.static.nltc.net] has joined #minecrafthelp
#1424 [21:22] * M3 [webchat@ool-457b74c3.dyn.optonline.net] has joined #minecrafthelp
#1425 [21:23] <M3> Hi! I bought Minecraft on my computer, but when I opened it, it was showing th Xbox version? I wanted to buy java to play with my friends. I didn’t use my Xbox at all.
#1426 [21:23] * Luand20 [webchat@rev30.106.nstelecablecr.com] has joined #minecrafthelp
#1427 [21:23] <M3> I would like a full refund.
#1428 [21:24] * M3 [webchat@ool-457b74c3.dyn.optonline.net] has quit. (Client Quit)
#1429 [21:25] <Luand20> Can't log in even after waiting +24 hours, any possible reason?
#1430 [21:27] <BluMoon> So I have downloaded minecraft today. I've been having issues where I can't download the game due to the "unable to save download" issue. I have tried uninstalling and downloading numerous times. I'd like some help on this, thankyou.
#1431 [21:28] * zen [webchat@ip-104-193-56-168.user.start.ca] has joined #minecrafthelp
#1432 [21:32] <zen> yo so every time I try to play minecraft it loads the mojang screen and pretty much stops there, I've tried waiting, updating my drivers and java but nothing seems to work? the one time I got past the screen it ran at like 3 fps and I'm not sure what to do. I'm playing on a widows 10, 64 bit cpu
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#1434 [21:36] * Moe0 [webchat@122-56-88-181.n4l.sparkdigital.co.nz] has joined #minecrafthelp
#1435 [21:36] <Moe0> Hello
#1436 [21:36] <Moe0> I've been having this issue recently, When i try to join a minecraft realm or a server it says " Failed to create child event Loop" I am currently trying to play 1.14.4 minecraft.
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#1443 [21:45] <ComradeDarth> Hey so I forget my email for an alternate account I had, it was called TheSavageNation, is there anyway I could retrieve the account?
#1444 [21:45] * Treadish [webchat@78-71-80-195-no271.tbcn.telia.com] has joined #minecrafthelp
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#1447 [21:47] <Treadish> hello there I have a issue, I can't log in to my account though I havet ried many differnt password
#1448 [21:48] * Hunter [webchat@d162-157-223-196.abhsia.telus.net] has joined #minecrafthelp
#1449 [21:49] <Hunter> I need help remembering my username
#1450 [21:50] * Luand20 [webchat@rev30.106.nstelecablecr.com] has quit. (Quit: webchat.esper.net)
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#1454 [21:55] <moe05> anyone know how to fix failed to create child event loop glitch?
#1455 [21:55] <moe05> won't let me join as erver
#1456 [21:56] <Calus> My power went out and my minecraft server stuck in time. Hostile mobs wont spawn (except from spawner), the sun wont move, plants won't grow, and mobs dont drop items. Does anyone have any idea how to fix this?
#1457 [21:56] * wardimus [webchat@host86-142-130-11.range86-142.btcentralplus.com] has joined #minecrafthelp
#1458 [21:56] <wardimus> hi, need help signing in to old account, forgot email address
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#1465 [22:05] <Paris> i have the exact same problem
#1466 [22:16] * Pdgorden [webchat@nwtn-09-3260.dsl.iowatelecom.net] has joined #minecrafthelp
#1467 [22:16] <Pdgorden> hello?
#1468 [22:17] * HelpSeeker19 [webchat@71-17-138-140.sktn.hsdb.sasknet.sk.ca] has joined #minecrafthelp
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#1471 [22:22] <HelpSeeker19> Hello, I am looking for help to get my game running. I have downloaded 1.14, but can't get it to run. The launcher opens up just fine, and when I click the green "PLAY" button, the green loading bar fills up as expected. The game window then opens, but it's only a small blank white window that loads for a second or two, then crashes. The launcher s
#1472 [22:22] <HelpSeeker19> ays "An unexpected crash occurred" , and gives me the option for a crash report. However, I can never get the crash report to actually appear. Any ideas as to how to fix this? I am running Windows 10 and my computer is fully updated
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#1474 [22:30] * amerbulldog [webchat@pool-173-70-163-210.nwrknj.fios.verizon.net] has joined #minecrafthelp
#1475 [22:30] <amerbulldog> hello
#1476 [22:30] <amerbulldog> can i have help logging in
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#1478 [22:31] * Chi [webchat@63-140-76-80-radius.dynamic.acsalaska.net] has joined #minecrafthelp
#1479 [22:32] <Chi> I am unable to log into any version of minecraft.
#1480 [22:34] * Ryan0 [webchat@c-73-1-248-58.hsd1.fl.comcast.net] has joined #minecrafthelp
#1481 [22:35] * sydni [webchat@ip174-72-117-140.ph.ph.cox.net] has joined #minecrafthelp
#1482 [22:35] <sydni> Hello I need help with my account
#1483 [22:35] <Ryan0> me to
#1484 [22:36] <sydni> i cant login because i forgot the email i used. And mojang hasn't answered back and i sent them an email weeks ago
#1485 [22:38] <Ryan0> when I try to login in to my minecraft it does not even give me a error
#1486 [22:38] <Ryan0> and it does nothing
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#1488 [22:39] <Chi> Every time I try to get into Minecraft, it says it is "unable to save download", each time the name and url are different as well as the file it says it needs to download. It doesn't matter what version I try, I have tried uninstalling Minecraft completely then reinstalling over five times. I have asked for help in the forums, from more tech smart
#1489 [22:39] <Chi> friends, and a lot of googling, but nothing comes up besides disabling bytefence which I don't have. If someone could be of assistance soon, that would be lovely. thank you ^^
#1490 [22:48] * LH_ [webchat@47-211-47-56.alexcmta02.res.dyn.suddenlink.net] has joined #minecrafthelp
#1491 [22:48] <LH_> i need help
#1492 [22:54] * Vonice [webchat@host-123.191.77.5.ucom.am] has joined #minecrafthelp
#1493 [22:55] <LH_> hello
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#1498 [22:57] <LH_> I cannot sign into my account. I get the error Invalid Email Or password. But the credentials are correct
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#1500 [22:57] * HelpSeeker19 [webchat@71-17-138-140.sktn.hsdb.sasknet.sk.ca] has joined #minecrafthelp
#1501 [22:58] <Chi> Every time I try to get into Minecraft, it says it is "unable to save download", each time the name and url are different as well as the file it says it needs to download. It doesn't matter what version I try, I have tried uninstalling Minecraft completely then reinstalling over five times. I have asked for help in the forums, from more tech smart
#1502 [22:58] <Chi> friends, and a lot of googling, but nothing comes up besides disabling bytefence which I don't have. If someone could be of assistance soon, that would be lovely. Thank you ^^
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#1506 [23:03] <Aye> The email of my minecraft account changed via email provider, and will not send emails to the same account email despite just the email address changing. please help!
#1507 [23:04] * LH_ [webchat@47-211-47-56.alexcmta02.res.dyn.suddenlink.net] has quit. (Quit: webchat.esper.net)
#1508 [23:05] <GenZGamer21> So, I'm having trouble keeping a stable connection with a friend of mine's Realm. I am able to join it and move around normally for several seconds, then everything freezes and then the game gives me this error: "java.io.IOException: An existing connection was forcibly closed by the remote host." I've tried doing many things but nothing has worked
#1509 [23:05] <GenZGamer21> and the problem persists. Can you help me?
#1510 [23:07] * dot5621 [webchat@mh1-dsl-72-49-130-11.fuse.net] has joined #minecrafthelp
#1511 [23:07] <dot5621> hello can someone reset my timer, i messed up my password and now its blocking me from migrating my account
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#1514 [23:09] <Doobzilla102> so im trying to play multiplayer and its not working and its not my internet because every other game works any advice ?
#1515 [23:09] <dot5621> atm i cant even get to migrate my account so i cant do anything
#1516 [23:10] * Doobzilla102 [webchat@99-72-213-225.lightspeed.tpkaks.sbcglobal.net] has quit. (Client Quit)
#1517 [23:10] <dot5621> but if your connecting to a server make sure that your firewall will let you make a direct connection
#1518 [23:11] <Aye> The email of my minecraft account changed via email provider, and will not send emails to the same account email despite just the email address changing. please help!
#1519 [23:11] * rafa [webchat@99-103-108-231.lightspeed.tukrga.sbcglobal.net] has joined #minecrafthelp
#1520 [23:11] <dot5621> so far ive heard nothing from anyone who is supporting
#1521 [23:12] <dot5621> im not sure there is anyone from minecraft here
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#1523 [23:12] * Deeroes [webchat@108-75-118-93.lightspeed.irvnca.sbcglobal.net] has joined #minecrafthelp
#1524 [23:12] <Chi> Be patient, they are volunteer helpers.
#1525 [23:12] <Chi> Every time I try to get into Minecraft, it says it is "unable to save download", each time the name and url are different as well as the file it says it needs to download. It doesn't matter what version I try, I have tried uninstalling Minecraft completely then reinstalling over five times. I have asked for help in the forums, from more tech smart
#1526 [23:12] <Chi> friends, and a lot of googling, but nothing comes up besides disabling bytefence which I don't have. If someone could be of assistance soon, that would be lovely. Thank you ^^
#1527 [23:15] <Deeroes> Hello, I have an issue with current optifine, this is not a complaint, but a question about whenever I have it loaded from my launcher, click play and everything, in game, the optifine works beautifully, then I get lag spikes giving me 0 to 1 fps, would there be a general way to fix this, regular minecraft is too laggy in order to enjoy
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#1531 [23:26] <fuzzman66> anyone there?
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#1534 [23:30] <aye> The email of my minecraft account changed via email provider, and will not send emails to the same account email despite just the email address changing. please help!
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#1537 [23:39] <Chi> Every time I try to get into Minecraft, it says it is "unable to save download", each time the name and url are different as well as the file it says it needs to download. It doesn't matter what version I try, I have tried uninstalling Minecraft completely then reinstalling over five times. I have asked for help in the forums, from more tech smart
#1538 [23:39] <Chi> friends, and a lot of googling, but nothing comes up besides disabling bytefence which I don't have. If someone could be of assistance soon, that would be lovely. Thank you ^^
#1539 [23:40] * PleaseHelpMe [webchat@47-211-47-56.alexcmta02.res.dyn.suddenlink.net] has joined #minecrafthelp
#1540 [23:41] <PleaseHelpMe> I cannot login into my account on minecraft and continue to get the same issue saying i have incorrect credentials. But i do not.
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