#1 [00:10] * cohen [webchat@ip98-166-218-38.hr.hr.cox.net] has joined #minecrafthelp
#2 [00:10] <cohen> hey
#3 [00:10] * Alex_legend_ [webchat@athedsl-245375.home.otenet.gr] has joined #minecrafthelp
#4 [00:11] <cohen> hey ive had minecraft for 6 years and my email got deleted from that account
#5 [00:11] <Alex_legend_> username change from Alex_legend to _Alex_legend_
#6 [00:12] <Alex_legend_> can you change my username?
#7 [00:12] <cohen> what
#8 [00:12] <cohen> no i cant
#9 [00:12] <Alex_legend_> i talk to mojang:)
#10 [00:13] <cohen> ok
#11 [00:13] <cohen> hey can u help me with something
#12 [00:13] <Alex_legend_> yes
#13 [00:13] <cohen> nvm
#14 [00:13] <cohen> nvm
#15 [00:13] * cohen [webchat@ip98-166-218-38.hr.hr.cox.net] has left #minecrafthelp
#16 [00:13] <Alex_legend_> try to login again
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#21 [00:21] <yungtf> hey so i downloaded a texture pack on my computer that was too big for my computer so my minecraft wont start anymore even tho i deleted the texture pack off my computer, what should i do?
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#23 [00:54] * TGDavid [webchat@cpe-107-185-119-20.socal.res.rr.com] has joined #minecrafthelp
#24 [00:54] <TGDavid> Hi, I need help identifying why my girlfriend is getting an io.netty refusal to connect to my server error
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#26 [01:04] * UzizEL [webchat@static24-72-18-168.mf.rev.accesscomm.ca] has joined #minecrafthelp
#27 [01:04] <UzizEL> hi
#28 [01:04] <UzizEL> i forgot my security question answers
#29 [01:10] <GreyVulpine> https://help.mojang.com/customer/portal/articles/2598286-resetting-security-questions
#30 [01:18] * vince [webchat@118-92-186-30.dsl.dyn.ihug.co.nz] has joined #minecrafthelp
#31 [01:18] * Qidog [webchat@120.17.112.72] has joined #minecrafthelp
#32 [01:19] <vince> hello just wondering how to get java edition minecraft to work on my win 10 laptop
#33 [01:20] <Qidog> What issues are there?
#34 [01:20] <vince> well i tryed to install it but the launchers not showing up
#35 [01:21] <vince> ill try again while im in the chat
#36 [01:22] <Qidog> could it be within the downloads or something?
#37 [01:22] <vince> irdk but ill just give it onother try
#38 [01:22] <vince> rn it says updating launcher is that good?
#39 [01:23] * Sam [webchat@104.222.153.5] has joined #minecrafthelp
#40 [01:23] <UzizEL> lol answers him but not me
#41 [01:23] <Qidog> Yea i guees thats good
#42 [01:23] <Sam> Hello I get the invalid username or password every time I try to log in, I have waited 24 hours and still receive the same error
#43 [01:24] * UzizEL [webchat@static24-72-18-168.mf.rev.accesscomm.ca] has quit. (Quit: webchat.esper.net)
#44 [01:24] <Qidog> same here Sam
#45 [01:24] <Sam> good shit
#46 [01:24] <Absol> Sam: Please keep it civil
#47 [01:24] <Sam> Started happening out of no where too
#48 [01:24] <Qidog> sameeee
#49 [01:25] <vince> wow lol
#50 [01:25] <Qidog> I guess we got hacked
#51 [01:25] <vince> ok im on the launcher and it says its downloading down the bottom corner
#52 [01:25] <Sam> I sent an email to Mojang and they said their helping people from May 2019 at the moment
#53 [01:26] <Qidog> I just did too
#54 [01:26] <vince> jeez
#55 [01:26] <vince> i sure hope dis work lol
#56 [01:27] <Qidog> c ya im leaving
#57 [01:28] <vince> whos still in here
#58 [01:28] * Sam [webchat@104.222.153.5] has quit. (Quit: webchat.esper.net)
#59 [01:39] <vince> hello can someone help me
#60 [01:40] <vince> shit
#61 [01:40] <Absol> vince: Please keep it civil
#62 [01:40] <vince> @absol are u actualy here or is u a bot
#63 [01:46] * Uuuu [webchat@115.137.55.86] has joined #minecrafthelp
#64 [01:46] <Uuuu> O
#65 [01:47] <Uuuu> I can not find the Minecraft password reset link Can you give me a solution as soon as possible?
#66 [01:50] <GreyVulpine> https://help.mojang.com/customer/portal/articles/329524
#67 [01:52] * stuart [webchat@106-68-154-129.dyn.iinet.net.au] has joined #minecrafthelp
#68 [01:53] <stuart> hi im struglling to login to the website so i can buy the game can you please help
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#70 [02:08] * vince [webchat@118-92-186-30.dsl.dyn.ihug.co.nz] has joined #minecrafthelp
#71 [02:09] <vince> anyone here
#72 [02:09] <vince> i need help
#73 [02:10] * vince [webchat@118-92-186-30.dsl.dyn.ihug.co.nz] has quit. (Client Quit)
#74 [02:17] * Umber [webchat@ip68-103-172-161.ks.ok.cox.net] has joined #minecrafthelp
#75 [02:18] <Umber> I am currently having problems with connecting to a friends server, his other friends can connect to it just fine but I can't. I've tried updating java to the latest, updated my GPU drivers, port forwarding the minecraft port and allowing minecraft to bypass my firewall.
#76 [02:20] * Ded_X [~root@2600:1004:b073:c01f:c482:63a8:7eb0:4791] has joined #minecrafthelp
#77 [02:21] <Ded_X> Hello
#78 [02:21] * Ded_X [~root@2600:1004:b073:c01f:c482:63a8:7eb0:4791] has quit. (Client Quit)
#79 [02:30] * PaydButStillDemo [webchat@p5DD2ADFC.dip0.t-ipconnect.de] has joined #minecrafthelp
#80 [02:32] <PaydButStillDemo> Hey there, can anybody tell me please how long it will take to get an answer from Mojang E-Mail Support?
#81 [02:33] <Umber> It should say in the email if im not mistaken.
#82 [02:35] <Umber> https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#83 [02:35] * patryk [webchat@224.199.233.220.static.exetel.com.au] has joined #minecrafthelp
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#85 [02:36] <PaydButStillDemo> In the auto generated E-Mail answer there is a Link "When will I hear back?" If i open the linked page then i got the following text: When will I hear back? We're currently replying to cases received on May 29th.
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#87 [02:39] * PaydButStillDemoMode [webchat@p5DD2ADFC.dip0.t-ipconnect.de] has joined #minecrafthelp
#88 [02:39] <PaydButStillDemoMode> sorry i disconnected
#89 [02:41] <PaydButStillDemoMode> so on the page i see that they working on cases from May 29th... this means i must wait weeks or month?
#90 [02:43] * johnson [webchat@cpe-101-161-218-254.vb08.vic.asp.telstra.net] has joined #minecrafthelp
#91 [02:44] <johnson> so I just bought Minecraft java edition and when I open the app and try to log in, it says invalid login details
#92 [02:44] * k9 [webchat@188.161.31.221] has joined #minecrafthelp
#93 [02:44] <k9> hello
#94 [02:44] <johnson> hi
#95 [02:45] <k9> i hve a proplem with my minecraft account
#96 [02:45] <johnson> same
#97 [02:45] <k9> >???????
#98 [02:46] <johnson> I can't log in and I've checked my email and password and they're both correct
#99 [02:48] * johnson [webchat@cpe-101-161-218-254.vb08.vic.asp.telstra.net] has quit. (Client Quit)
#100 [02:50] <k9> oo
#101 [02:50] <k9> o
#102 [02:50] <k9> o
#103 [02:50] <k9> o
#104 [02:50] <k9> o
#105 [02:50] * Absol kicked k9 from #minecrafthelp (Reason: 9 :Stop spamming)
#106 [02:50] * johnson [webchat@cpe-101-161-218-254.vb08.vic.asp.telstra.net] has joined #minecrafthelp
#107 [02:50] <johnson> hi
#108 [02:50] * giampy [webchat@host40-9-dynamic.21-87-r.retail.telecomitalia.it] has joined #minecrafthelp
#109 [02:51] <johnson> I can't log in even though my user and password are correct
#110 [02:52] <giampy> i must reactivate minecraft account for my friend
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#112 [02:54] * ZeVstop1gg [webchat@2.132.80.140.megaline.telecom.kz] has joined #minecrafthelp
#113 [02:55] <ZeVstop1gg> я забыл пароль
#114 [02:57] * s_roux [webchat@197-86-196-42.dsl.mweb.co.za] has joined #minecrafthelp
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#116 [02:59] <s_roux> I am not able to login to my Microsoft account on the Nintendo switch... this is the error message - We tried to sign in to your Microsoft Account, but something went wrong
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#118 [03:04] * TonyCR1975 [webchat@rev21.101.nstelecablecr.com] has joined #minecrafthelp
#119 [03:04] <TonyCR1975> hi
#120 [03:04] * PaydButStillDemoMode [webchat@p5DD2ADFC.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#121 [03:05] * Lord_of_Life [~Lord@77.28.162.55] has joined #minecrafthelp
#122 [03:14] * glennn [webchat@cpe-101-161-218-254.vb08.vic.asp.telstra.net] has joined #minecrafthelp
#123 [03:15] <glennn> I'm getting a log in error even though my username and password are correct
#124 [03:16] <giampy> i must reactivate minecraft account for my friend
#125 [03:16] <giampy> i must reactivate minecraft account for my friend
#126 [03:16] <giampy> i must reactivate minecraft account for my friend
#127 [03:16] <giampy> i must reactivate minecraft account for my friend
#128 [03:16] * Absol kicked giampy from #minecrafthelp (Reason: iampy :Stop spamming)
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#132 [03:23] * DH1234 [webchat@119-17-133-211.771185.mel.nbn.aussiebb.net] has joined #minecrafthelp
#133 [03:29] <DH1234> Hi I have a minecraft account on Xbox and I wanted to get Minecraft on my Windows 10 by Migrating the Minecraft account to Mojang but then it said I had the wrong username or password when I am pretty sure it was right. Then I tried a but of other accounts I had and it stopped me and said too many failed attempts. I don't know what else to do becau
#134 [03:29] <DH1234> se I'm pretty sure all the information is correct.
#135 [03:29] <Greymagic27> DH1234, Hey. You can't migrate xbox accounts to mojang accounts. Migrating accounts is limited to java edition
#136 [03:31] <DH1234> So is there a way can I use play Minecraft on my Windows 10 from my Xbox Minecraft account?
#137 [03:31] * ayyy [webchat@31.223.145.234] has joined #minecrafthelp
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#139 [03:32] <Greymagic27> DH1234, You can download bedrock edition from the microsoft store but I'm not sure if you can use an xbox account to login or not
#140 [03:33] <DH1234> Do I have to pay for it?
#141 [03:34] <Greymagic27> DH1234, Yes. You will need to pay
#142 [03:35] <DH1234> Oh okay. Thank you
#143 [03:35] <DH1234> Oh okay. Thank you
#144 [03:37] * DH1234 [webchat@119-17-133-211.771185.mel.nbn.aussiebb.net] has left #minecrafthelp
#145 [03:46] * abc [webchat@19-101-196-88.dyn.estpak.ee] has joined #minecrafthelp
#146 [03:46] <abc> how do i add friends
#147 [03:47] <Greymagic27> abc, Hi. In java edition there is no way to add friends right now
#148 [03:47] <abc> ok thanks luv xx
#149 [03:47] * abc [webchat@19-101-196-88.dyn.estpak.ee] has quit. (Client Quit)
#150 [03:51] * thesnakegamer978 [webchat@cpc97210-walt22-2-0-cust10.13-2.cable.virginm.net] has joined #minecrafthelp
#151 [03:52] <thesnakegamer978> hello, when i try starting the game it will just crash/freeze and when i try finding the crash report there is none
#152 [03:52] <Greymagic27> thesnakegamer978, This issue is usually due to malware blocking the game from launching. Follow the steps Mightyena will send below to run a basic malware scan:
#153 [03:52] <Greymagic27> ??> thesnakegamer978 av/adwcleaner
#154 [03:52] <Mightyena> thesnakegamer978: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#155 [03:52] <Mightyena> thesnakegamer978: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#156 [03:57] * aichanie [webchat@111-246-184-245.dynamic-ip.hinet.net] has joined #minecrafthelp
#157 [03:57] * aichanie [webchat@111-246-184-245.dynamic-ip.hinet.net] has quit. (Client Quit)
#158 [04:01] * Luka [webchat@85-76-69-191-nat.elisa-mobile.fi] has joined #minecrafthelp
#159 [04:05] <Luka> Hello i'm trying to buy the java edition. I've put my profile name and country in and then chose to buy it with a paysafe card. Then i put the code in and made sure it was correct and pressed the redeem button. But it only showed this pop up box which has a text "placing order" and it was loading. I've tried it multiple times now and this time it h
#160 [04:05] <Luka> as been placing the order like 10 minutes. What should i do?
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#164 [04:12] <Greymagic27> Luka, Hey. Let's make sure nothing on your PC is causing the issue. HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information.
#165 [04:12] <Greymagic27> ??> Luka tools/hjt
#166 [04:12] <Mightyena> Luka: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#167 [04:12] <Mightyena> Luka: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#168 [04:16] * siah [webchat@cpe-74-130-99-146.kya.res.rr.com] has joined #minecrafthelp
#169 [04:16] <siah> my minecraft account was legit hacked
#170 [04:18] * siah [webchat@cpe-74-130-99-146.kya.res.rr.com] has quit. (Client Quit)
#171 [04:37] * donathedog [webchat@178-223-163-93.dynamic.isp.telekom.rs] has joined #minecrafthelp
#172 [04:37] * MatoJan1 [webchat@oomeegio.gaya.sk] has joined #minecrafthelp
#173 [04:38] <donathedog> My Minecraft is crashing and I cant do nothing to fix it
#174 [04:39] <MatoJan1> hi i have one question i made an account yeasterday bought minecraft but i cant log in after i bought neither on minecraft.net nor the game launcher what can be the problem? and i have all the right e-mail and password
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#177 [05:06] * Kyoel96 [webchat@modemcable105.132-131-66.mc.videotron.ca] has joined #minecrafthelp
#178 [05:06] <Kyoel96> Hi
#179 [05:08] <Kyoel96> Anyone manage to fix the " Sorry ! Make sure you're online and try again " ? I've already try to switch 'launcher_profiles.json' channel release to beta and the DLS they posted on bugs mojang.
#180 [05:09] * Hugo [webchat@220-244-164-197.static.tpgi.com.au] has joined #minecrafthelp
#181 [05:09] * Hugo [webchat@220-244-164-197.static.tpgi.com.au] has quit. (Client Quit)
#182 [05:11] * Luc [webchat@h185-201-206-5.vokby.se] has joined #minecrafthelp
#183 [05:11] <Luc> I cant login into minecraft even though im using the correct information
#184 [05:12] <donathedog> does smbdy know how to fix crashing problems
#185 [05:13] <Kyoel96> i wish i only had crash problem, i cant even log with the make sure you're online problem
#186 [05:14] * G4me_Ch4nger [webchat@cpe-104-172-154-88.socal.res.rr.com] has joined #minecrafthelp
#187 [05:14] <Luc> i cant even login even im using the correct info
#188 [05:14] <G4me_Ch4nger> Hello?
#189 [05:14] <Kyoel96> Same luc
#190 [05:14] <Luc> Sucks
#191 [05:14] <Luc> Just want to play
#192 [05:14] <Kyoel96> i can't since they change the launcher
#193 [05:14] <Luc> Kyoel96 did you use mcleaks?
#194 [05:14] <Kyoel96> No
#195 [05:14] <Luc> Yeah then idk
#196 [05:15] <Kyoel96> I never used outside app
#197 [05:15] <Luc> yeah sucks
#198 [05:15] <G4me_Ch4nger> I forgot one verification question and now it won't let me even access my account
#199 [05:15] <G4me_Ch4nger> and then its asking for a damn transaction ID
#200 [05:15] <Luc> why is there no helper?
#201 [05:15] <G4me_Ch4nger> is there supposed to be a helper?
#202 [05:15] <Luc> yeah but i bought this in 2012 or else
#203 [05:16] <Luc> yeah
#204 [05:16] <Luc> yesterday there was
#205 [05:16] <G4me_Ch4nger> time zones probably
#206 [05:16] <Luc> yeah sucks
#207 [05:16] <Kyoel96> It's so annoying..
#208 [05:16] <Luc> where u from?
#209 [05:16] <Luc> it is
#210 [05:16] <G4me_Ch4nger> I'm from California
#211 [05:16] <G4me_Ch4nger> so its 3AM for me at the moment
#212 [05:16] <Kyoel96> Last time they tried to help me with this problem and the helper told me to wait unti mojang do something caus he didnt know how to fix it :/
#213 [05:16] <G4me_Ch4nger> i just had a random urge to play minecraft for some reason
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#217 [05:20] * steve [webchat@d58-106-227-173.riv800.nsw.optusnet.com.au] has joined #minecrafthelp
#218 [05:21] <steve> Everytime i try migrate my old minecraft account to a new one it says i have already. Then when every i try login it says invalid user and passcode and still happens after a change my passcode.
#219 [05:32] * Bossstar [webchat@dslb-188-104-130-227.188.104.pools.vodafone-ip.de] has joined #minecrafthelp
#220 [05:33] <Bossstar> hallo
#221 [05:33] <Bossstar> also ich haben ein problem mit werfern
#222 [05:35] <Bossstar> wenn ich etws reintuhe kommt nichts raus nur patikel erscheinen
#223 [05:35] <Bossstar> #minecrafthelp
#224 [05:41] * c003y [~nes@69.17.188.160] has joined #minecrafthelp
#225 [05:45] * AmPanda_Witch [webchat@b01a4503.bb.sky.com] has joined #minecrafthelp
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#227 [05:46] * dealoc [webchat@static-5-51-108-98.ftth.abo.bbox.fr] has joined #minecrafthelp
#228 [05:46] <dealoc> Hello
#229 [05:47] <steve> hi
#230 [05:47] <dealoc> Hi have a problem with my minecraft account
#231 [05:47] <dealoc> i can only play the demo mod ..
#232 [05:47] <steve> lol same cuz
#233 [05:47] <dealoc> and yes my account it still migrated
#234 [05:47] <dealoc> ah ok
#235 [05:47] <dealoc> ^^
#236 [05:47] * Absol kicked dealoc from #minecrafthelp (Reason: ealoc :Stop spamming)
#237 [05:48] * steve [webchat@d58-106-227-173.riv800.nsw.optusnet.com.au] has quit. (Quit: webchat.esper.net)
#238 [05:48] <Kyoel96> Any helper connected ?
#239 [05:51] <donathedog> can smbdy help me with crashing problem
#240 [05:53] * Luc [webchat@h185-201-206-5.vokby.se] has joined #minecrafthelp
#241 [05:53] <Luc> already a helper here?
#242 [05:56] <Greymagic27> ??> donathedog launcher/log-txt
#243 [05:56] <Mightyena> donathedog: We need to see your full launcher log, which is created in the game directory.
#244 [05:56] <Mightyena> donathedog: First open your .minecraft folder (If you don't know how to get there, ask), then try to launch the game. Then in the .minecraft folder open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#245 [05:59] <donathedog> https://paste.ubuntu.com/p/6zrB2pVXwH/
#246 [06:00] <Greymagic27> ??> donathedog win/!
#247 [06:00] <Mightyena> donathedog: Having exclamation marks or other special characters in your Windows username can break Java, which in turn breaks Minecraft. To fix this issue, either create a new Windows account without any special characters (only A-Z and 0-9), or change the working directory of the launcher.
#248 [06:00] <Mightyena> donathedog: See https://minecraftirc.net/support-articles/windows/special-characters/ for more information on working around this problem.
#249 [06:09] * giampy [webchat@host40-9-dynamic.21-87-r.retail.telecomitalia.it] has joined #minecrafthelp
#250 [06:09] <giampy> i must reactivate a minecraft account
#251 [06:12] * Bossstar [webchat@dslb-188-104-130-227.188.104.pools.vodafone-ip.de] has quit. (Quit: webchat.esper.net)
#252 [06:20] * donathedog [webchat@178-223-163-93.dynamic.isp.telekom.rs] has quit. (Quit: webchat.esper.net)
#253 [06:26] * SaBa05 [webchat@194-208-157-134.lampert.tv] has joined #minecrafthelp
#254 [06:27] <SaBa05> hi i can't log in becaus of authserver problems waht can i do
#255 [06:30] <SaBa05> is any one online
#256 [06:34] * Hugsley [webchat@ua-84-217-202-44.bbcust.telenor.se] has joined #minecrafthelp
#257 [06:36] * donathedog [webchat@178-223-163-93.dynamic.isp.telekom.rs] has joined #minecrafthelp
#258 [06:36] <donathedog> thank you on the help username was the problem
#259 [06:44] * donathedog [webchat@178-223-163-93.dynamic.isp.telekom.rs] has quit. (Quit: webchat.esper.net)
#260 [06:47] <Kyoel96> Any helper online ?
#261 [06:49] * s_roux [webchat@197-86-196-42.dsl.mweb.co.za] has quit. (Quit: webchat.esper.net)
#262 [06:57] <giampy> someone can reactivate a friend's minecraft account as fast as possible?
#263 [06:58] <Greymagic27> giampy, Hey. Have you emailed mojang support?
#264 [06:58] <giampy> Yes but i can't wait
#265 [06:59] <Greymagic27> giampy, You will need to wait for a reply, no matter how long it takes
#266 [06:59] <Greymagic27> Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: https://help.mojang.com/customer/portal/articles/359446
#267 [07:01] <SaBa05> hi can you help me
#268 [07:01] <SaBa05> hi i can't log in becaus of authserver problems waht can i do
#269 [07:02] <Greymagic27> SaBa05, Hey. Let's check that nothing on your PC is causing the issue. HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Follow the steps which Mightyena will send below:
#270 [07:02] <Greymagic27> ??> SaBa05 tools/hjt
#271 [07:02] <Mightyena> SaBa05: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#272 [07:02] <Mightyena> SaBa05: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#273 [07:02] <giampy> Is it not possible to reactivate it via a private chat box or via a chat service?
#274 [07:03] <Greymagic27> giampy, No. The only way to contact mojang is via email and only they can help with account issues
#275 [07:05] <SaBa05> https://paste.ubuntu.com/p/X48B9sDj9Q/
#276 [07:06] <Greymagic27> ??> SaBa05 win/!
#277 [07:06] <Mightyena> SaBa05: Having exclamation marks or other special characters in your Windows username can break Java, which in turn breaks Minecraft. To fix this issue, either create a new Windows account without any special characters (only A-Z and 0-9), or change the working directory of the launcher.
#278 [07:06] <Mightyena> SaBa05: See https://minecraftirc.net/support-articles/windows/special-characters/ for more information on working around this problem.
#279 [07:09] <giampy> is it the only method?
#280 [07:10] <Greymagic27> giampy, Yes. You will need to wait for a reply
#281 [07:10] <giampy> Oh. I'm screwed...
#282 [07:11] <SaBa05> In the left pane of Microsoft Management Console, click Local Users and Groups. weher is that
#283 [07:12] <Greymagic27> SaBa05, What tutorial are you doing? Windows 7,8 or windows 10?
#284 [07:12] <SaBa05> 7
#285 [07:12] <giampy> I hope i receive the reply in 1 week or less. Thanks anyway
#286 [07:13] <Greymagic27> SaBa05, http://prntscr.com/omgq79
#287 [07:18] * giampy [webchat@host40-9-dynamic.21-87-r.retail.telecomitalia.it] has quit. (Quit: webchat.esper.net)
#288 [07:19] <Kyoel96> No fix for the " sorry make sure you're online and try again " yet ?
#289 [07:19] <SaBa05> i don't have any cracters in my ussername of microsfot#
#290 [07:20] <Greymagic27> Kyoel96, Hey. Let's check that nothing on your PC is causing the issue. HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Follow the steps which Mightyena will send below:
#291 [07:20] <Greymagic27> ??> Kyoel96 tools/hjt
#292 [07:20] <Mightyena> Kyoel96: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#293 [07:20] <Mightyena> Kyoel96: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#294 [07:21] <Greymagic27> SaBa05, You have a . and a - in your windows username which may be causing your issue
#295 [07:22] <Kyoel96> Mightyena https://paste.ubuntu.com/p/GN3hkvNMdC/
#296 [07:23] <Greymagic27> Kyoel96, I can't see anything on your PC that would cause the issue. Contact your ISP and see if they know anything about it
#297 [07:24] <Kyoel96> isp ?
#298 [07:24] <Greymagic27> Kyoel96, Internet service provider
#299 [07:24] <Kyoel96> Already did, no problem for them
#300 [07:24] <Kyoel96> I only have this since they added the new launcher
#301 [07:24] * SaBa05 [webchat@194-208-157-134.lampert.tv] has quit. (Quit: webchat.esper.net)
#302 [07:25] * JesBaer [webchat@ip-213-49-69-217.dsl.scarlet.be] has joined #minecrafthelp
#303 [07:25] <JesBaer> I have a problem with my old minecraft account
#304 [07:27] * octopus [webchat@110.141.146.59] has joined #minecrafthelp
#305 [07:27] <JesBaer> I forgot my password and when I want to do the 'forgot your password' thing I don't receive an email
#306 [07:27] <octopus> ayo i cant renew my realm
#307 [07:27] <JesBaer> idk anything about realms dude
#308 [07:28] <JesBaer> I'm sorry but can't help you with that
#309 [07:28] <Kyoel96> jeez.. fuk this game cya
#310 [07:28] * Kyoel96 [webchat@modemcable105.132-131-66.mc.videotron.ca] has quit. (Quit: webchat.esper.net)
#311 [07:28] <octopus> thankz bruz
#312 [07:28] <urielsalis> hi octopus
#313 [07:28] <urielsalis> octopus: what happens when you try to renew?
#314 [07:28] * octopus [webchat@110.141.146.59] has quit. (Client Quit)
#315 [07:30] <JesBaer> can someone pls help me?
#316 [07:30] <urielsalis> JesBaer: with?
#317 [07:30] <JesBaer> I don't get emails when i do the password reset
#318 [07:30] <urielsalis> ??> JesBaer account/send-email
#319 [07:30] <Mightyena> JesBaer: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#320 [07:30] <Mightyena> JesBaer: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#321 [07:33] <JesBaer> wait does this mean all password reset attempts until may 29th aren't come through yet?
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#324 [07:40] * Harroldinio [webchat@bcdce7b6.skybroadband.com] has joined #minecrafthelp
#325 [07:40] <Harroldinio> Hi is there anyone who can help me
#326 [07:40] * Frodo [webchat@203-59-164-95.dyn.iinet.net.au] has joined #minecrafthelp
#327 [07:41] <Frodo> I bought the Stranger Things skin pack from the xbox store but it does not show up in game how do i fix this?
#328 [07:42] <Harroldinio> You have to restart minecraft
#329 [07:42] <Harroldinio> Is there anyone who can help me
#330 [07:43] <Frodo> I didn't buy them from the in game store. Ive tried that and that doesn't work
#331 [07:43] * Harroldinio [webchat@bcdce7b6.skybroadband.com] has quit. (Client Quit)
#332 [07:47] <Frodo> anyone?
#333 [07:47] <Greymagic27> ??> Frodo bedrock/support
#334 [07:47] <Mightyena> Frodo: This channel only handles technical support for Minecraft: Java Edition, if you need help with Minecraft (Bedrock Platform) please see the resources available here https://help.mojang.com/customer/portal/articles/1175743-minecraft-support-resources. Alternatively you can try the Bedrock support forums here: https://www.minecraftforum.net/forums/support/minecraft-bedrock-support
#335 [07:59] * GalaxyTJ [webchat@255.46.228.35.bc.googleusercontent.com] has joined #minecrafthelp
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#337 [08:07] * Meister [webchat@81-229-235-210-no2002.tbcn.telia.com] has joined #minecrafthelp
#338 [08:09] * EXW04 [webchat@pool-108-18-128-17.washdc.fios.verizon.net] has joined #minecrafthelp
#339 [08:09] <Meister> A kinda long time ago i had an account that was named zebra02, later switched to Maowmeister. The account is very old and was created on almost release day of minecraft. For some reason i havent been able to log in, my email seem to have changed and so my password i have no clue what to do
#340 [08:10] <Greymagic27> ??> Meister account/send-email
#341 [08:10] <Mightyena> Meister: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#342 [08:10] <Mightyena> Meister: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#343 [08:10] * x_Galaxy_Mew_x [webchat@pool-173-66-192-115.washdc.fios.verizon.net] has joined #minecrafthelp
#344 [08:10] * x_Galaxy_Mew_x [webchat@pool-173-66-192-115.washdc.fios.verizon.net] has quit. (Client Quit)
#345 [08:11] * Harroldinio [webchat@bcdce7b6.skybroadband.com] has joined #minecrafthelp
#346 [08:12] <EXW04> Hello, is there a way that I could transfer a world or even just a seed that I have on my MCPE iPhone to my mac Java Edition minecraft? I have the game installed on both devices.
#347 [08:12] * Harroldinio [webchat@bcdce7b6.skybroadband.com] has quit. (Client Quit)
#348 [08:12] * Meister [webchat@81-229-235-210-no2002.tbcn.telia.com] has quit. (Quit: webchat.esper.net)
#349 [08:12] <Greymagic27> EXW04, Hey. There isn't, no. The two games worlds are generated differently so they won't be compatible on other versions
#350 [08:14] <EXW04> Not even using a program like iExplorer or MCC tool?
#351 [08:15] <Greymagic27> EXW04, I've not had any experience with MCC tool so I'm not sure how it works. If it is possible, it's likely the world would change in some aspects
#352 [08:18] * Gamingify [webchat@c-73-215-98-207.hsd1.nj.comcast.net] has joined #minecrafthelp
#353 [08:18] * SaBa05 [webchat@194-208-157-134.lampert.tv] has joined #minecrafthelp
#354 [08:19] <SaBa05> It didn't worked
#355 [08:21] <SaBa05> what can i do else
#356 [08:26] * max5 [webchat@134.41.13.106] has joined #minecrafthelp
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#358 [08:29] * Tonidrax [webchat@c83-254-218-110.bredband.comhem.se] has joined #minecrafthelp
#359 [08:30] <Tonidrax> Hello! I purchased Minecraft 2011, and havent played until now, problem is i cant login to the account and i have problems migrating it. I created a new account with the same email but it didnt work, i have the receipt and the transaction ID, all the old emails, can you help me?
#360 [08:46] * Guest222 [webchat@ip5f5bc985.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#361 [08:46] <Guest222> Hello?
#362 [08:47] * Guest222 [webchat@ip5f5bc985.dynamic.kabel-deutschland.de] has quit. (Client Quit)
#363 [08:53] * Strol3e [webchat@h-185-36.A630.priv.bahnhof.se] has joined #minecrafthelp
#364 [08:53] * sage [webchat@94.54.224.4] has joined #minecrafthelp
#365 [08:53] <sage> Hi, I have problem with security questions.
#366 [08:56] <Strol3e> Hey! I havent been able to log into my accoutn since i bought it acouple of days ago. It sais wrong password or email. I have tried on multple ocasions and even waited 2 days in between tries to make sure its not that i enterd the wrong information and therefore cant log in anymore. I also cant log in to the mc website. I did try to log in via my
#367 [08:57] <Strol3e> phone on the website which did work.I also reset the password multplie times fiy.
#368 [09:01] * Gamingify [webchat@c-73-215-98-207.hsd1.nj.comcast.net] has quit. (Quit: webchat.esper.net)
#369 [09:08] * nick [webchat@81-229-157-52-no264.tbcn.telia.com] has joined #minecrafthelp
#370 [09:08] * EXW04 [webchat@pool-108-18-128-17.washdc.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#371 [09:08] * nick is now known as Guest25936
#372 [09:08] <Guest25936> I don't remember my password or e-mail
#373 [09:09] * Guest25936 [webchat@81-229-157-52-no264.tbcn.telia.com] has quit. (Client Quit)
#374 [09:09] * mounmoun2004 [webchat@pD950AAFE.dip0.t-ipconnect.de] has joined #minecrafthelp
#375 [09:09] * Strol3e [webchat@h-185-36.A630.priv.bahnhof.se] has quit. (Quit: webchat.esper.net)
#376 [09:09] <mounmoun2004> hello
#377 [09:09] <mounmoun2004> i need help
#378 [09:10] <mounmoun2004> how can i reset my mail?
#379 [09:11] * mounmoun2004 [webchat@pD950AAFE.dip0.t-ipconnect.de] has quit. (Client Quit)
#380 [09:14] * GUMdeiros_2008 [webchat@b5dca549.virtua.com.br] has joined #minecrafthelp
#381 [09:14] <GUMdeiros_2008> hello
#382 [09:14] <GUMdeiros_2008> hello
#383 [09:14] * GUMdeiros_2008 [webchat@b5dca549.virtua.com.br] has left #minecrafthelp
#384 [09:14] * Ozzy [webchat@host86-173-6-68.range86-173.btcentralplus.com] has joined #minecrafthelp
#385 [09:16] <Ozzy> When i load up minecraft (latest version 1.14.4) i can move around for a few seconds then i get a message saying "java platform SE binary has stopped working" i am running windows 8.1 32bit with a 8GB of DDR3 ram, an intel i5, NVIDIA GE-force 820M with 1 GB of dedicated VRAM, all of which have fully up to date drivers.
#386 [09:21] * eastwood [webchat@c-73-164-7-150.hsd1.mn.comcast.net] has joined #minecrafthelp
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#391 [09:45] * supertate [webchat@119.red-83-56-127.dynamicip.rima-tde.net] has joined #minecrafthelp
#392 [09:45] <supertate> I have problems with the migration of my account
#393 [09:46] * konsti [webchat@ip-95-222-212-240.hsi15.unitymediagroup.de] has joined #minecrafthelp
#394 [09:46] * konsti [webchat@ip-95-222-212-240.hsi15.unitymediagroup.de] has joined #minecrafthelp
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#396 [09:49] <konsti> hey, i just got an e-mail that i redeemed my prepaid card but can not download, when i try again i get a notification that my code had already been used
#397 [09:53] * jayan [webchat@cm61-15-90-199.hkcable.com.hk] has joined #minecrafthelp
#398 [09:53] <jayan> i need help i keep trying to login and it wont work
#399 [09:53] <jayan> even tho i used the right answer
#400 [09:58] * Rui [webchat@70.92-220-128.customer.lyse.net] has joined #minecrafthelp
#401 [09:58] <Rui> Hello
#402 [09:58] <jayan> hello
#403 [09:58] <jayan> my minecraft broke
#404 [09:58] <Rui> Im wondering if its possible to breed villagers in the end or the nether
#405 [09:58] <jayan> hmm not sure
#406 [09:58] <Rui> Cuz in the overworld mobgreifing has been turned off
#407 [09:58] <Rui> and thus the villagers cannot breed there
#408 [09:59] <Rui> but this setting hasnt been applied to the nether or the end
#409 [09:59] <jayan> well i cant test cuz i cant even go into minecraft lmao
#410 [09:59] <Rui> why?
#411 [09:59] <jayan> cuz it says it wont let me even tho its the right password and email
#412 [09:59] * jayan [webchat@cm61-15-90-199.hkcable.com.hk] has quit. (Quit: webchat.esper.net)
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#414 [10:06] * Valentin [webchat@86-120-251-50.rdsnet.ro] has joined #minecrafthelp
#415 [10:06] <Valentin> Hello
#416 [10:08] * Valentin [webchat@86-120-251-50.rdsnet.ro] has quit. (Client Quit)
#417 [10:12] * pininp10 [webchat@c-9bc6e355.015-41-6e6b7010.bbcust.telenor.se] has joined #minecrafthelp
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#419 [10:33] <SaBa05> hello i have problems with the minceraft athuservers
#420 [10:40] * plesan [webchat@212-130-56-158-cable.dk.customer.tdc.net] has joined #minecrafthelp
#421 [10:40] <plesan> Hello
#422 [10:40] * Jupiter [webchat@bl11-28-137.dsl.telepac.pt] has joined #minecrafthelp
#423 [10:40] <Jupiter> Hello
#424 [10:40] <plesan> So, my servers doesnt work and will say jana and something group and i cant even play singleplayer
#425 [10:40] <plesan> I just bought minecraft
#426 [10:40] <plesan> im so sad
#427 [10:41] <Jupiter> I can't log in to my mojan account. When i try, the log in button turns grey and stays grey and doesn't change or logs in
#428 [10:42] <plesan> I had that to
#429 [10:42] <plesan> I hate thsio
#430 [10:42] <Jupiter> How did you fixi it?
#431 [10:42] * plesan [webchat@212-130-56-158-cable.dk.customer.tdc.net] has quit. (Client Quit)
#432 [10:43] <Jupiter> Hello? Can anyone help me?
#433 [10:44] * julia2b [webchat@lib33-h02-176-137-174-209.dsl.sta.abo.bbox.fr] has joined #minecrafthelp
#434 [10:44] * DarkNoddy [~mordi@ti0020a400-2810.bb.online.no] has joined #minecrafthelp
#435 [10:45] <Jupiter> Hello?
#436 [10:45] * plesan [webchat@212-130-56-158-cable.dk.customer.tdc.net] has joined #minecrafthelp
#437 [10:45] <plesan> Someone?
#438 [10:45] <Jupiter> plesan
#439 [10:45] <plesan> yes
#440 [10:45] <Jupiter> can you log in to your mojang account?
#441 [10:45] <plesan> yes
#442 [10:45] <plesan> but i cant play minecraft
#443 [10:45] <plesan> :(
#444 [10:45] <Jupiter> How did you fix the problem?
#445 [10:46] <plesan> just waited
#446 [10:46] <Jupiter> i cant log into mine
#447 [10:46] <Jupiter> How long?
#448 [10:46] <plesan> 1 hour
#449 [10:46] <Jupiter> Alright thank you! i hope you can fix you problem too
#450 [10:46] * Davy_xP [webchat@96-33-199-31.dhcp.buvl.tn.charter.com] has joined #minecrafthelp
#451 [10:47] * Jupiter [webchat@bl11-28-137.dsl.telepac.pt] has quit. (Quit: webchat.esper.net)
#452 [10:47] <Davy_xP> Ok When i try to log onto 1.8.8-1.13 the game crashes i don't know what to do!
#453 [10:49] * Ibo [webchat@91-115-95-191.adsl.highway.telekom.at] has joined #minecrafthelp
#454 [10:49] * jimmy [webchat@cpc87165-aztw31-2-0-cust216.18-1.cable.virginm.net] has joined #minecrafthelp
#455 [10:49] <Ibo> hi I need help
#456 [10:49] * Wesam [webchat@95.187.22.248] has joined #minecrafthelp
#457 [10:50] <Ibo> I tryed to change my name on the minecraft website
#458 [10:50] <Ibo> but its freezing
#459 [10:50] <Ibo> how do I fix that?
#460 [10:50] <Ibo> I read on a reddit post that this happen frequently. But I didn't found the solution
#461 [10:50] <jimmy> ive accidentally bought java when i want bedrock, how do i get a refund?
#462 [10:51] <Ibo> contact mojang via email
#463 [10:51] <Wesam> i changed the old email to the new email and went and forgot to accept the "Change email to Mojang"
#464 [10:51] <Wesam> and i can't log in my account
#465 [10:52] <jimmy> ive just wasted £20 on a game that im not gonna use cause it doesnt have the features that i acually wanted this game for
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#470 [10:58] * Ina [webchat@cm-84.211.129.71.getinternet.no] has joined #minecrafthelp
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#472 [10:58] <Ina> Hello. I was able to play minecraft before the newest update. When I updated Minecraft, the update was interrupted and said that the update was unable to continue. The specific message that appeared said "unable to update the Minecraft Native Launcher". I have tried uninstalling and deleting all minecraft content, but it did not help. I also one ti
#473 [10:59] <Ina> me got the message "unable to update the minecraft runtime enviroment". I need help on what to do. Thank you
#474 [10:59] * maisteri210 [webchat@88-148-189-25.bb.dnainternet.fi] has joined #minecrafthelp
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#476 [11:00] * dinoonid [webchat@217.216.100.225.dyn.user.ono.com] has joined #minecrafthelp
#477 [11:00] <dinoonid> hello
#478 [11:01] <dinoonid> is there anyone online?
#479 [11:01] <Ina> hello
#480 [11:01] <dinoonid> hello
#481 [11:01] <dinoonid> are you a helper?
#482 [11:01] <Ina> no, im sorry
#483 [11:01] <dinoonid> ok xdd
#484 [11:01] * MrLouis4 [webchat@78-22-61-139.access.telenet.be] has joined #minecrafthelp
#485 [11:02] <MrLouis4> hi i have problems
#486 [11:02] <Ina> same
#487 [11:02] <dinoonid> same
#488 [11:02] <dinoonid> lets try to help us xdd
#489 [11:02] <dinoonid> what is your problem?
#490 [11:02] <MrLouis4> what's problem is yours
#491 [11:02] <MrLouis4> my email
#492 [11:02] <MrLouis4> idk
#493 [11:02] <Ina> my update gets interrupted and i cant play
#494 [11:03] <dinoonid> i dont know how to agree a switch friend
#495 [11:03] <dinoonid> you play in mobile phone?
#496 [11:03] <Ina> no
#497 [11:03] <dinoonid> maybe you have no space in your pc
#498 [11:04] <MrLouis4> no
#499 [11:04] <dinoonid> so?
#500 [11:04] <Ina> no i do, i get the specific message "unable to update minecraft native launcher"
#501 [11:04] <Ina> and then the uptade just stops and thats that
#502 [11:05] <dinoonid> you have payed for minecraft true?
#503 [11:05] <dinoonid> xddd
#504 [11:05] <Ina> i was able to play before the newest update
#505 [11:05] <dinoonid> So if you have internet and free space
#506 [11:05] <Ina> now i cant
#507 [11:05] <Ina> yeah
#508 [11:05] <Ina> i have that
#509 [11:06] <dinoonid> maybe when you downloaded minecraft there was an error and then your lancher is broken
#510 [11:06] <SaBa05> hi minecraft say i am offline and can't log in becaus of auth server can somen one help
#511 [11:06] <dinoonid> there is no helpers online
#512 [11:06] <Ina> yeah, probably something like that but ho do i fix that ahah
#513 [11:07] <Ina> *how
#514 [11:07] <dinoonid> download it again
#515 [11:07] <Ina> already tried that
#516 [11:07] <dinoonid> so theres a big problem xdddç
#517 [11:08] <dinoonid> wait a minute
#518 [11:08] <Ina> search it up on google and people said that i just had to delete all minecraft content on my computer and download it again but it did not work
#519 [11:08] <dinoonid> im gonna search that error in google
#520 [11:08] * kris1107 [webchat@43.81-167-0.customer.lyse.net] has joined #minecrafthelp
#521 [11:08] * kris1107 [webchat@43.81-167-0.customer.lyse.net] has quit. (Client Quit)
#522 [11:09] <dinoonid> https://www.google.com/search?rlz=1C1CHBF_esES844ES844&ei=-bxBXbZVx5uMuw-vp4moCw&q=unable+to+update+minecraft+native+launcher&oq=unable+to+update+minecraft+native+launcher&gs_l=psy-ab.3..35i39j0i203l8j0i22i30.1188.1188..2557...0.0..0.117.117.0j1......0....1..gws-wiz.0Y_VbyOrKec&ved=0ahUKEwj2tfqtxd_jAhXHDWMBHa9TArUQ4dUDCAo&uact=5#kpvalbx=__LxBXbPLG4
#523 [11:09] <dinoonid> e_Us-li_AK5
#524 [11:09] <dinoonid> this video can help I think
#525 [11:09] <dinoonid> I cant understand what is he talking about
#526 [11:09] <Ina> aha i already watched that video
#527 [11:09] <dinoonid> hello????
#528 [11:09] <dinoonid> xddd
#529 [11:10] <dinoonid> ahh ok
#530 [11:10] <Ina> i did that, and did not helo
#531 [11:10] <Ina> help
#532 [11:10] * Salad [webchat@cpe-184-59-118-197.cinci.res.rr.com] has joined #minecrafthelp
#533 [11:10] <dinoonid> https://appuals.com/fix-unable-to-update-the-minecraft-native-launcher/
#534 [11:10] <SaBa05> hi minecraft say i am offline and can't log in becaus of auth server can somen one help
#535 [11:10] <dinoonid> read that
#536 [11:11] <dinoonid> still no one here
#537 [11:11] <Salad> Whats up guys
#538 [11:11] <dinoonid> hello
#539 [11:11] <Salad> russians just tried hacking my account
#540 [11:11] <Ina> aha
#541 [11:11] <dinoonid> omg thats epic
#542 [11:11] <Salad> ikr
#543 [11:11] * kris1107 [webchat@43.81-167-0.customer.lyse.net] has joined #minecrafthelp
#544 [11:11] <Salad> know my username is "denzaltags" and its very NOT epic
#545 [11:11] * Joshua [webchat@cpe-76-177-21-121.natcky.res.rr.com] has joined #minecrafthelp
#546 [11:12] <dinoonid> ok srry
#547 [11:12] <Salad> now*
#548 [11:12] <Joshua> my game keeps crashing. ive uninstalled and reinstalled and scoured the interwebs, can anyone help me?
#549 [11:13] <Joshua> Process crashed with exit code -1073740791
#550 [11:13] <dinoonid> I think
#551 [11:13] <dinoonid> But im not helper xdd
#552 [11:13] <Joshua> that was last log entry i got
#553 [11:13] <Salad> What happens right before you crash
#554 [11:13] <Salad> or does it happen randomly
#555 [11:13] <dinoonid> joshua maybe is a problem from your pc
#556 [11:14] <Joshua> it happens without warning. i could be doing literally anything in game and then it freezes goes back to launcher with a game crash notificaton
#557 [11:14] <dinoonid> salad I cant help you xddd
#558 [11:14] <dinoonid> you have the
#559 [11:15] <dinoonid> minimum requirements for play minecraft???
#560 [11:15] <kris1107> Hi. I nead help every time when i try to press the Play buten and the game loads. I get Error. Please help
#561 [11:15] <Salad> i know you couldnt, now why would i think you could help me
#562 [11:15] <Joshua> way beyond minimum requirements.
#563 [11:15] <dinoonid> so I dont know
#564 [11:16] <dinoonid> you searched that error code in inetrnet?
#565 [11:16] <dinoonid> there are more people that needs help than helpers xdd
#566 [11:17] * Salad [webchat@cpe-184-59-118-197.cinci.res.rr.com] has quit. (Quit: webchat.esper.net)
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#569 [11:17] <dinoonid> also I need help, this is easy
#570 [11:18] * Nikolas_Edward [webchat@176.44.24.77] has joined #minecrafthelp
#571 [11:18] <dinoonid> I dont know how to play with a switch friend
#572 [11:18] <Salad> r u on java?
#573 [11:18] <dinoonid> and in internet there is nothing about
#574 [11:18] <dinoonid> yes
#575 [11:18] <Salad> you cant
#576 [11:18] <Salad> only bedrock can cross platform
#577 [11:18] <dinoonid> ohh ok
#578 [11:19] <Salad> but you might have gotten a free copy of bedrock when you bought java
#579 [11:19] <Salad> i did
#580 [11:19] <dinoonid> he sended me a friend request
#581 [11:19] <Nikolas_Edward> Hello there, I'm in-need of minecraft account modification support.
#582 [11:20] <dinoonid> how can I get my bedrock id?
#583 [11:21] <Salad> https://account.mojang.com/redeem
#584 [11:21] <dinoonid> ok
#585 [11:21] <dinoonid> ok
#586 [11:21] * kris1107 [webchat@43.81-167-0.customer.lyse.net] has left #minecrafthelp
#587 [11:22] <Salad> anyone else need help
#588 [11:22] <Nikolas_Edward> I kinda need help
#589 [11:22] <Salad> with what
#590 [11:23] <Nikolas_Edward> I bought a minecraft used account today, is there a way to change the information on it? (Birthday & remove parent email)
#591 [11:23] * Peeko [webchat@cpe-76-179-75-80.maine.res.rr.com] has joined #minecrafthelp
#592 [11:23] <Peeko> Hi! I have a question :)
#593 [11:24] <Salad> what was the username for the account
#594 [11:24] <Nikolas_Edward> bloxinbloxes2k
#595 [11:24] <Peeko> If I am trying to host a server that can be run from both pc and xbox, how do I do that? I don't really want to do a realm since I want upwards of 100 people on, so is there a way I can do this? I have been told that there is a way I am just not sure how :)
#596 [11:24] <Lord_Ralex> Nikolas_Edward, you cannot buy accounts from people. You can *only* buy it from minecraft.net
#597 [11:25] <dinoonid> peeko you cant
#598 [11:25] <Peeko> There's absolutely no way?
#599 [11:25] <dinoonid> omg a helper
#600 [11:25] <Salad> i need help mr helper
#601 [11:25] <Ina> same
#602 [11:25] <dinoonid> u need realm
#603 [11:25] <Peeko> Realm is the only way to make a cross platform server>
#604 [11:26] <Peeko> ?
#605 [11:26] <Salad> pretty much
#606 [11:26] <Nikolas_Edward> The account is in Full Access, I have everything but just can't change it's personal inform beside email/pass and 2FA
#607 [11:26] <dinoonid> I think with plugins "illegal" way
#608 [11:26] <Peeko> Elaborate?
#609 [11:26] <Lord_Ralex> Nikolas_Edward, you do not own the account. Therefore, you get no support for it. Buy an account from minecraft.net
#610 [11:26] <Salad> Hey mr helper can you help me
#611 [11:27] <Salad> or ms helper
#612 [11:27] <Salad> not tryna assume
#613 [11:27] <dinoonid> peeko just buy a realm sorry
#614 [11:27] <Peeko> But there is a way outside of realms?
#615 [11:28] <dinoonid> maybe with plugins, illegal way
#616 [11:28] <Ina> Lord_Ralex Hello. I was able to play minecraft before the newest update. When I updated Minecraft, the update was interrupted and said that the update was unable to continue. The specific message that appeared said "unable to update the minecraft runtime enviroment". I have tried uninstalling and deleting all minecraft content, but it did not help.
#617 [11:28] <Ina> I need help on what to do. Thank you
#618 [11:28] <dinoonid> peeko but if u want to do it illegal, we cant help you
#619 [11:28] <Salad> Lord_Ralex my username was changed from an unknown source and i was wondering if it was possible for me to change it back without waiting the 30 days
#620 [11:31] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
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#622 [11:33] <dinoonid> hello???
#623 [11:33] <Ina> *clap *clap
#624 [11:33] <dinoonid> is there a helper?
#625 [11:33] <Salad> lol ikr
#626 [11:33] <dinoonid> we are alone again
#627 [11:34] <Salad> like homie just yeeted us
#628 [11:34] <dinoonid> salad I think you cant
#629 [11:34] <dinoonid> change your username
#630 [11:34] <dinoonid> also try to send an email to mojang
#631 [11:35] <Ina> if you send mail its easier, because they help with account issues
#632 [11:35] <Salad> i did that but its saying they are just now replying to emails from may and its july so by the time that email is checked i more than likely would be able to change it already
#633 [11:36] <Ina> but i got an email today(?) saying i should seek help here
#634 [11:37] <dinoonid> they are currently working in emails send in march so, its gonna be a long wait
#635 [11:37] <Salad> exactly
#636 [11:37] <Salad> wait march
#637 [11:37] <Salad> thats even worse than what i saw
#638 [11:37] <dinoonid> xdd
#639 [11:38] <dinoonid> I readed that when I send my email to mojang
#640 [11:38] <dinoonid> and thx for helping me
#641 [11:38] <Salad> youre welcome
#642 [11:38] <Ina> now i just wish i never updatet minecraft because at least i could play earlier
#643 [11:39] <dinoonid> but I still got a problem, wheres my code?? xddd
#644 [11:39] <dinoonid> im felling bad for you Ina xdd
#645 [11:39] <Ina> thanks
#646 [11:39] * Nick [webchat@mtrlpq3016w-lp130-02-65-92-238-229.dsl.bell.ca] has joined #minecrafthelp
#647 [11:39] <Ina> i also feel bad for me
#648 [11:39] <Salad> when u logged in to ur mojang what did it show on the screen
#649 [11:40] <Nick> Hey
#650 [11:40] <Ina> hi
#651 [11:40] * Nick is now known as Guest69248
#652 [11:40] <dinoonid> it reuqested me the code
#653 [11:40] <dinoonid> but waht code?? xdd
#654 [11:40] <Guest69248> I’m trying to get java edition for free but I got minecraft from Microsoft, can I still get it for free or no
#655 [11:40] <Salad> no
#656 [11:40] <Ina> no
#657 [11:41] <dinoonid> am
#658 [11:41] <dinoonid> Id have to know my code?
#659 [11:41] <Salad> dinoonid did you check your email for it
#660 [11:42] <dinoonid> yes
#661 [11:42] <Ina> if you dont have a user from before you cant get it for free Guest69248
#662 [11:42] <Guest69248> But I have minecraft
#663 [11:42] <Guest69248> Windows 10
#664 [11:42] <Guest69248> So I should get it for free
#665 [11:42] <Ina> yeah but do you have a user on that minecraft
#666 [11:43] <Guest69248> My name?
#667 [11:43] <Ina> when you open windows 10 edition, can you log in with a user
#668 [11:43] <Salad> dinoonid try this https://help.mojang.com/customer/en/portal/articles/2064007-minecraft-for-windows-10
#669 [11:43] <Ina> you dont have to tell me the username, only if you have one or not
#670 [11:43] <Guest69248> My in game name u mean?
#671 [11:43] <Guest69248> Yes I do
#672 [11:44] <Ina> okey, if you go to minecraft.net and log in, then you can download it for free
#673 [11:44] <Ina> Guest69248
#674 [11:44] <Salad> Guest69248 did you make a microsoft account
#675 [11:45] <Salad> for minecraft
#676 [11:45] <Guest69248> Yes
#677 [11:45] <Guest69248> That’s what I was putting in for login
#678 [11:45] <Ina> yes
#679 [11:45] <Salad> you cant log in with that
#680 [11:45] <Ina> go to the official site and log in
#681 [11:45] <Ina> why
#682 [11:45] <Ina> use your email
#683 [11:46] <Ina> instead if it does not work
#684 [11:46] <Salad> they are 2 different versions so it wouldnt work
#685 [11:46] <Guest69248> I registered but how does it know I have minecraft
#686 [11:46] <Ina> but you shouldnt have to pay twice if you already got an account
#687 [11:46] <Salad> you cant get minecraft java for free with windows 10
#688 [11:46] <Salad> i know you shouldnt but its how they made it
#689 [11:46] <Salad> it kinda dumb
#690 [11:47] * bkbrbrunobk [webchat@191.136.64.249] has joined #minecrafthelp
#691 [11:47] <Guest69248> Someone told me if I have already minecraft I can get java for free because that’s where my friends are and I didn’t know
#692 [11:47] <bkbrbrunobk> hi
#693 [11:47] <bkbrbrunobk> any can help me ?
#694 [11:47] * luke [webchat@c-98-199-142-82.hsd1.tx.comcast.net] has joined #minecrafthelp
#695 [11:47] * mistermuffin1214 [webchat@cm-84.208.145.84.getinternet.no] has joined #minecrafthelp
#696 [11:47] <Salad> you must of misheard them because if you buy java you get windows 10 for free
#697 [11:47] <Salad> bkbrbrunobk with what
#698 [11:47] <Guest69248> Damnit I got scammed
#699 [11:47] <Guest69248> Well guess no java
#700 [11:48] * luke [webchat@c-98-199-142-82.hsd1.tx.comcast.net] has quit. (Client Quit)
#701 [11:48] <Guest69248> Thanks for the help I guess
#702 [11:48] * mistermuffin1214 [webchat@cm-84.208.145.84.getinternet.no] has quit. (Client Quit)
#703 [11:48] <Ina> no, i just searched it, and i had to pay for the windows 10, and i have an account
#704 [11:48] <Salad> i didnt
#705 [11:48] <Ina> so i think it works both ways
#706 [11:48] <Ina> hm
#707 [11:48] <Ina> weird
#708 [11:48] <Salad> it doesnt because they accounts are different
#709 [11:48] <Salad> its like trying to log into youtube with a roblox acount
#710 [11:49] <bkbrbrunobk> I want to change my password more, so I send to request email is not enough
#711 [11:49] * CaptainExo [webchat@p579DCD2D.dip0.t-ipconnect.de] has joined #minecrafthelp
#712 [11:49] <CaptainExo> Any German Support here ?
#713 [11:49] <Salad> just hit the change password button in your account info
#714 [11:49] <Salad> CaptainExo i might be able to help
#715 [11:49] <CaptainExo> i do but i cant login on my old email addy
#716 [11:50] <CaptainExo> ok i try to use my best english
#717 [11:50] <Salad> ok
#718 [11:50] <CaptainExo> Minecraft Username: CaptainExo
#719 [11:50] <Guest69248> Ina Salad can I show them I have windows 10 I don’t know what to do
#720 [11:50] <bkbrbrunobk> but i hit and nothing else
#721 [11:50] <Ina> i dont know, im sorry heh
#722 [11:51] <Guest69248> Ok bye then
#723 [11:51] <Salad> oof
#724 [11:51] <Ina> i thought it was possible to log in with windows 10 but apparently not
#725 [11:51] <dinoonid> hello
#726 [11:51] <dinoonid> again
#727 [11:51] <Salad> welcome back
#728 [11:51] <Guest69248> There shouldn’t be minecraft on Microsoft if this is happening I’m probably 1 in 100s of thousands that have the same problem
#729 [11:51] <Ina> hello
#730 [11:52] <Ina> yes
#731 [11:52] <Ina> its weird
#732 [11:52] <Guest69248> So I can’t do anything
#733 [11:52] <dinoonid> my account was created after 2019 so I cant get minecraft bedrock for free
#734 [11:52] <Salad> i made mine in january of 2019 i got it for free
#735 [11:52] <dinoonid> what???
#736 [11:52] * Guest69248 [webchat@mtrlpq3016w-lp130-02-65-92-238-229.dsl.bell.ca] has quit. (Quit: webchat.esper.net)
#737 [11:53] <dinoonid> im dumb xdd
#738 [11:53] * CaptainExo [webchat@p579DCD2D.dip0.t-ipconnect.de] has quit. (Client Quit)
#739 [11:53] <Salad> even though it said it had to be made before october i just went and looked and boom it had the game right there for me
#740 [11:53] <Ina> but there has to be some sort of cooperation between the java edition and windows 10 edition
#741 [11:53] <Salad> there isnt
#742 [11:53] <Salad> java is its own game
#743 [11:54] <dinoonid> so
#744 [11:54] <Ina> no, it is owned by microsoft studioes
#745 [11:54] <Salad> im not saying minecraft isnt owned by a different company
#746 [11:55] <Ina> and the windows 10 edition is bought in microsoft store
#747 [11:55] <dinoonid> yeah, but its like cod bo 3 and cod bo 4, are different games
#748 [11:55] <Salad> im saying java has different updates
#749 [11:55] <Ina> oh
#750 [11:55] <dinoonid> ye
#751 [11:55] <Ina> still weird
#752 [11:55] <Ina> heh
#753 [11:55] <dinoonid> xddd
#754 [11:55] * Niila [webchat@c83-252-163-130.bredband.comhem.se] has joined #minecrafthelp
#755 [11:56] * Ismael [webchat@static.masmovil.com] has joined #minecrafthelp
#756 [11:56] <Ina> any helpers?
#757 [11:56] <dinoonid> the article said if my account is from 2018 or before I can minecraft bedrock free
#758 [11:56] <Ismael> Hi
#759 [11:56] <dinoonid> Hi
#760 [11:56] <dinoonid> u need help?
#761 [11:56] <VADemon> nobody cares about minecraft bedrock
#762 [11:56] <dinoonid> xdd me
#763 [11:57] <VADemon> those keys cost like 0.10$
#764 [11:57] <Salad> did you go and look in your game section of mojang account
#765 [11:57] <Ismael> I need help about my email
#766 [11:57] <dinoonid> I want it legal
#767 [11:57] <Ismael> Pelea se
#768 [11:57] <dinoonid> yes, im logging with email, so im using my mojang account
#769 [11:57] <Ismael> Pelea se
#770 [11:57] <dinoonid> are u spanish?
#771 [11:57] <Ismael> Yo?
#772 [11:57] <Ina> dinoonid i tried everything in the article you sent and it still does not work:/ but thanks tho, worth the try
#773 [11:57] <dinoonid> si
#774 [11:58] <Ismael> Si
#775 [11:58] <Ismael> Menos mal
#776 [11:58] <VADemon> nobody cares about keys. some of them are unused, some are from old unused accounts
#777 [11:58] <dinoonid> Ins sorry
#778 [11:58] <dinoonid> xddd
#779 [11:58] <Niila> When i try to pay for minecraft via a paysafe card the redeeming procces gets stuck, how do i prevent it from getting stuck
#780 [11:58] <dinoonid> soy español tambien
#781 [11:58] <Ismael> Ok ok
#782 [11:58] <Ismael> Mira
#783 [11:58] <VADemon> not even mojang support cares about you. they'd rather not recover your acc to force you to buy a new one
#784 [11:58] <Ismael> Es que tengo un problema
#785 [11:58] <Salad> minecraft java is superior
#786 [11:58] <dinoonid> isma hablamos por privado
#787 [11:58] <Ina> the spanish confuses me
#788 [11:59] <Ina> :/
#789 [11:59] <dinoonid> xddd dont worry
#790 [11:59] <Ismael> Por donde
#791 [11:59] <dinoonid> en la izquierda debajo de minecrafthelp
#792 [11:59] <Salad> no hablamos muy bien español
#793 [11:59] <dinoonid> Ill come back xdd
#794 [12:00] <Ina> xdddddddddd
#795 [12:00] <Salad> ecks dee
#796 [12:00] <Ina> that made me laugh
#797 [12:00] <Ina> lolle¨¨
#798 [12:01] <Salad> imagine thinking fortnite is better than minecraft
#799 [12:01] <Ina> put that on a shirt
#800 [12:02] <Salad> minecraft is the best
#801 [12:03] <Ina> i havent played fortnite so i cant really state an opinion
#802 [12:03] * Salad [webchat@cpe-184-59-118-197.cinci.res.rr.com] has quit. (Quit: webchat.esper.net)
#803 [12:03] <VADemon> its fine
#804 [12:03] <VADemon> it was apparent in 2017 to become the next big thing
#805 [12:04] <Ina> yeah
#806 [12:04] * salad [webchat@cpe-184-59-118-197.cinci.res.rr.com] has joined #minecrafthelp
#807 [12:04] <VADemon> but nearly everyone only tries to follow a trend, instead of anticipating it
#808 [12:04] <Ina> my friends played it
#809 [12:04] <VADemon> like any of those "im now a fortnite youtuber!!"
#810 [12:04] <Ina> ahaha
#811 [12:05] <VADemon> unfortunately i did not like the game and only had 30fps due to old GPU
#812 [12:05] <salad> it was alright when it first came out but now its just ew
#813 [12:05] <Ina> literally why pewds didnt wanna play minecraft but ended up as a minecraft youtuber anyways
#814 [12:05] * Niila [webchat@c83-252-163-130.bredband.comhem.se] has quit. (Quit: webchat.esper.net)
#815 [12:06] <salad> well i wouldnt call him a minecraft youtuber completely
#816 [12:07] <Ina> ahah
#817 [12:07] <Ina> no
#818 [12:07] <salad> it seems he hasnt ditched that game randomly like he did with amnesia and other games so thats good
#819 [12:07] <Ina> yeah
#820 [12:07] <dinoonid> are u talking about fortnite??? xddd
#821 [12:07] <Ina> and i live for the memes tbh
#822 [12:07] <Ina> no
#823 [12:08] <dinoonid> ok
#824 [12:08] <Ina> aha
#825 [12:08] <Ina> sounded like a bitch, im sorry
#826 [12:08] <Absol> Ina: Please keep it civil
#827 [12:08] <salad> oh now a helper comes when someone swears
#828 [12:08] <dinoonid> omg theres a HELPER!!!!!!!!!!!
#829 [12:08] <Ina> ahah you are welcome
#830 [12:09] <dinoonid> this is literally a miracle
#831 [12:09] <salad> lol epic win
#832 [12:09] * PokerPlayer [webchat@pool-96-250-254-210.nycmny.fios.verizon.net] has joined #minecrafthelp
#833 [12:09] <dinoonid> absol can u help us???
#834 [12:09] <dinoonid> xddd
#835 [12:09] <Ina> helper only came to tell me to keep it civil
#836 [12:09] <dinoonid> thats amzing
#837 [12:10] * rafspa [webchat@host123-146-dynamic.233-95-r.retail.telecomitalia.it] has joined #minecrafthelp
#838 [12:10] <dinoonid> gg helpers
#839 [12:10] <dinoonid> we are helping more than the own helpers
#840 [12:10] <Ina> like literally tho
#841 [12:10] <Ina> helper left
#842 [12:10] <salad> surprised they dont have a censorship system
#843 [12:10] <dinoonid> vystory royale
#844 [12:10] <dinoonid> vystory*
#845 [12:10] <PokerPlayer> For some reason my launcher is stuck on the Titian form but won't load completely. So I can't force an update. Does anyone have any suggestions for that?
#846 [12:11] <dinoonid> wait a second
#847 [12:12] <Ina> if someone swears, does a new helper appear?
#848 [12:12] <dinoonid> idk what is Titian
#849 [12:12] <rafspa> I don't receive mojang emails regarding my account verification
#850 [12:12] <rafspa> please help me
#851 [12:12] <dinoonid> we should try that xdd
#852 [12:12] * wavycolin [webchat@104-189-13-25.lightspeed.irvnca.sbcglobal.net] has joined #minecrafthelp
#853 [12:12] <Ina> ahah yeah
#854 [12:13] <dinoonid> so you are trying to download minercaft and it doesnt finish?
#855 [12:13] <wavycolin> who can help me with this ? The game crashed whilst mouseclicked event handler
#856 [12:13] <wavycolin> Error: java.lang.NoClassDefFoundError: Could not initialize class sun.net.www.protocol.https.DelegateHttpsURLConnection
#857 [12:13] <dinoonid> my grammars sucks xdd
#858 [12:13] <Ina> who, me? dinoonid
#859 [12:13] <dinoonid> mine
#860 [12:13] <VADemon> wavycolin: this is probably related to your Java version/installation
#861 [12:14] * rafspa [webchat@host123-146-dynamic.233-95-r.retail.telecomitalia.it] has quit. (Client Quit)
#862 [12:14] <wavycolin> ahh ill try re-downloading java
#863 [12:14] <SaBa05> hi minecraft say i am offline and can't log in becaus of auth server can somen one help
#864 [12:14] <VADemon> wavycolin: launch cmd.exe and type "java -version"
#865 [12:14] <PokerPlayer> No. I've had minecraft for a while but the launcher is stuck on the 1.8 version
#866 [12:15] <dinoonid> hi saba, idk about that
#867 [12:15] <PokerPlayer> But since the more recent releases, I haven't been able to force the launcher to update
#868 [12:15] <dinoonid> saba, u got got your account from a legal way?
#869 [12:15] <wavycolin> what do you mean by that VADemon
#870 [12:16] <VADemon> i want to see what java you are running
#871 [12:16] <wavycolin> java 8
#872 [12:16] <wavycolin> update 221
#873 [12:16] <dinoonid> bye evryone, my ""work"" here finished
#874 [12:17] * dinoonid [webchat@217.216.100.225.dyn.user.ono.com] has quit. (Quit: webchat.esper.net)
#875 [12:17] <Ina> did you solve your problem
#876 [12:17] <Ina> :( nvm
#877 [12:17] <VADemon> hm should have worked. idk
#878 [12:17] <SaBa05> sure it is form the offical mincraftb side and there stasnas problems to connect to the authsever mojan .com
#879 [12:19] <wavycolin> still wont run after re downloading java
#880 [12:19] <wavycolin> i even relocated RAM because i heard that also could've been an issue
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#883 [12:28] <VADemon> its a minecraft/programmatic problem
#884 [12:29] <VADemon> it cant find a routine in java to run
#885 [12:29] * Dominic14TSV [webchat@pD9E2F32C.dip0.t-ipconnect.de] has joined #minecrafthelp
#886 [12:30] <Dominic14TSV> Hello I bought Mincraft for PC about 29 min but can't download it to me
#887 [12:33] * Star___Platinum [webchat@cm-84.212.198.73.getinternet.no] has joined #minecrafthelp
#888 [12:35] <Star___Platinum> Hey so whenever i try to launch my minecraft it either crashes in the loading screen, or it crashes whenever i try to log into a server or a singleplayer world. This issue only happens on my computer and not my old laptop or any other device, if someone has a solution for this then please let me know.
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#890 [12:41] * legendeyxs [webchat@201-78-255-150.user.veloxzone.com.br] has joined #minecrafthelp
#891 [12:41] <legendeyxs> Hi
#892 [12:42] * bryan [webchat@c-71-196-141-130.hsd1.co.comcast.net] has joined #minecrafthelp
#893 [12:42] <bryan> i cannot reset my security questions
#894 [12:42] <legendeyxs> Can you help me?
#895 [12:42] <bryan> any help?
#896 [12:42] <legendeyxs> They stole my account
#897 [12:42] * monitorl12 [webchat@cli-5b7e6edb.wholesale.adamo.es] has joined #minecrafthelp
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#899 [12:44] * aye [webchat@c248-155.i06-31.onvol.net] has joined #minecrafthelp
#900 [12:44] <legendeyxs> They stole my account, can you help me?
#901 [12:44] <aye> huh
#902 [12:45] <aye> can u help me?
#903 [12:45] <aye> I accidentally bought Java instead of windows 10 edition
#904 [12:45] <legendeyxs> I want help hahaha
#905 [12:45] <monitorl12> Hello, I need to contact the support of this game to mirgrar my account, but I can not get the way to contact because I do not remember my email or have the way to access my transaction ID
#906 [12:46] <aye> do you have java edition?
#907 [12:46] <legendeyxs> yes
#908 [12:46] <legendeyxs> Im have
#909 [12:46] <monitorl12> migrate*
#910 [12:47] * monitorl12 [webchat@cli-5b7e6edb.wholesale.adamo.es] has quit. (Client Quit)
#911 [12:47] <aye> would you be willing to give me your redeem code so I can download windows 10 edition? you'd be helping me so much, I just want it so I can crossplay with my girlfriend, I promised her I would but I don't have the money to buy the windows 10 edition
#912 [12:47] * SaBa05 [webchat@194-208-157-134.lampert.tv] has quit. (Quit: webchat.esper.net)
#913 [12:48] <aye> and it wont cost you anything either
#914 [12:48] <Lord_Ralex> ??> aye account/refund
#915 [12:48] <Mightyena> aye: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#916 [12:49] <aye> I sent them an email for a refund but that'll take ages
#917 [12:49] <Lord_Ralex> Then wait for a reply.
#918 [12:49] <Lord_Ralex> This is not a place to beg for codes.
#919 [12:49] * Pierce [webchat@cpe-70-113-169-116.stx.res.rr.com] has joined #minecrafthelp
#920 [12:49] <aye> i know i know but its just a really bad situation for me
#921 [12:50] <legendeyxs> They stole my account, can anyone help me?
#922 [12:50] <aye> and its gonna take maybe months to get a reply
#923 [12:50] <Lord_Ralex> ??> legendeyxs mojang/email
#924 [12:50] <Mightyena> legendeyxs: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#925 [12:50] <Mightyena> legendeyxs: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#926 [12:50] <Lord_Ralex> aye, you just have to wait for them to reply.
#927 [12:50] <Pierce> Hello, im trying to change my username on MC and it says that i have already changed it when i have not touched the change username in over a month
#928 [12:51] <legendeyxs> Ok, Thanks
#929 [12:51] * legendeyxs [webchat@201-78-255-150.user.veloxzone.com.br] has quit. (Quit: webchat.esper.net)
#930 [12:52] <Ina> Lord_Ralex Mightyena Hello. I was able to play minecraft before the newest update. When I updated Minecraft, the update was interrupted and said that the update was unable to continue. The specific message that appeared said "unable to update the Minecraft Native Launcher". I have tried uninstalling and deleting all minecraft content, but it did no
#931 [12:52] <Ina> t help. I also got the message "unable to update the minecraft runtime enviroment". I need help on what to do. Thank you
#932 [12:52] <Pierce> Can anyone help me
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#934 [12:53] * Mango [webchat@c-68-51-189-212.hsd1.mi.comcast.net] has joined #minecrafthelp
#935 [12:53] <ADAXILGINO> hello
#936 [12:53] <ADAXILGINO> help please
#937 [12:53] <Mango> hello
#938 [12:54] <Mango> can i please refund my gamne
#939 [12:54] * Pierce [webchat@cpe-70-113-169-116.stx.res.rr.com] has quit. (Client Quit)
#940 [12:54] <ADAXILGINO> In 2016 I bought my account and now it doesn't let me start
#941 [12:56] * Mango [webchat@c-68-51-189-212.hsd1.mi.comcast.net] has quit. (Client Quit)
#942 [12:56] <ADAXILGINO> help please
#943 [12:57] * ADAXILGINO [webchat@pool-03-38-123-200.bionik.tv] has quit. (Client Quit)
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#945 [13:05] * Gianlu_Gamer777 [webchat@190.104.252.70] has joined #minecrafthelp
#946 [13:05] <Gianlu_Gamer777> hola
#947 [13:05] <Gianlu_Gamer777> #minecrafthelp
#948 [13:06] <Gianlu_Gamer777> my minecraft account has been stolen
#949 [13:08] * Hal [webchat@pool-108-28-7-249.washdc.fios.verizon.net] has joined #minecrafthelp
#950 [13:09] * Hal is now known as Guest23532
#951 [13:09] * Archer2 [webchat@cpe-70-113-169-116.stx.res.rr.com] has joined #minecrafthelp
#952 [13:09] <Archer2> Can anybody help me on how i can change my name
#953 [13:10] <Archer2> It says that i have, even know i havent done it in over a year
#954 [13:10] <Guest23532> Im having an issue when i try to join a friends server or any server for that matter, I get the error io.netty.channel.abstractchannel$annotatedconnectexception connection refused.
#955 [13:10] * josh8 [webchat@5e0adce9.bb.sky.com] has joined #minecrafthelp
#956 [13:10] <josh8> hello
#957 [13:10] <Guest23532> Anyone know how to help
#958 [13:11] <josh8> i cant reset my secruity questions. when i click the link sent to my email to reset them it asks for my recruity questions
#959 [13:11] * APersonH [webchat@dynamic-130-207-27-185.bknet.dk] has joined #minecrafthelp
#960 [13:11] <josh8> secruity*
#961 [13:11] * SaBa05 [webchat@194-208-157-134.lampert.tv] has joined #minecrafthelp
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#963 [13:12] <SaBa05> hi minecraft say i am offline and can't log in becaus of auth server can somen one help
#964 [13:12] * josh8 [webchat@5e0adce9.bb.sky.com] has quit. (Client Quit)
#965 [13:12] * Zikera12 [webchat@c9538217.virtua.com.br] has joined #minecrafthelp
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#967 [13:14] <VADemon> Ina: use multimc launcher
#968 [13:14] <Zikera12> I want to change my email because I no longer have access to it
#969 [13:16] * Archer2 [webchat@cpe-70-113-169-116.stx.res.rr.com] has quit. (Quit: webchat.esper.net)
#970 [13:17] <Ina> what is that VADemon
#971 [13:17] * Zikera12 [webchat@c9538217.virtua.com.br] has quit. (Client Quit)
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#973 [13:26] <SaBa05> thank yoz VADemon konw i can play mincraft and can wait of an awnerser of microfsoft
#974 [13:28] * Dimoss [webchat@46-247-245.internethome.cytanet.com.cy] has joined #minecrafthelp
#975 [13:28] <Dimoss> hello
#976 [13:28] * Tre [webchat@99-117-174-47.lightspeed.cicril.sbcglobal.net] has joined #minecrafthelp
#977 [13:29] * Tre [webchat@99-117-174-47.lightspeed.cicril.sbcglobal.net] has quit. (Client Quit)
#978 [13:29] <Dimoss> hello i have a problem with my game
#979 [13:31] * dimos [webchat@46-247-245.internethome.cytanet.com.cy] has joined #minecrafthelp
#980 [13:31] * Margaritha [webchat@wireless-nat-57.ip4.greenlan.pl] has joined #minecrafthelp
#981 [13:31] <dimos> hello
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#987 [13:48] * DanCariou [webchat@CPEbc4dfb561b93-CMbc4dfb561b90.cpe.net.cable.rogers.com] has joined #minecrafthelp
#988 [13:49] <DanCariou> HI there i was wondering if its possible for me to get help, whenever i try to make a new world on Minecraft my world generation gets stuck around 27% and freezes? anyone know a fix?
#989 [13:55] <Margaritha> Hello i have problem with Minecraft: Java Edition. Because when I turn on the selected version, after a while there is an error that the game has failed. I have Windows 10 Pro
#990 [13:56] * MrGreen2 [webchat@81-227-64-204-no276.tbcn.telia.com] has joined #minecrafthelp
#991 [13:57] <MrGreen2> Hey my survival world was deleted for no reason, i just restarted my computer and the world was gone. How do I fix this?
#992 [13:59] * MYMINECRAFTISTAKINGASHIT [webchat@0126800383.0.fullrate.ninja] has joined #minecrafthelp
#993 [13:59] * Absol kicked MYMINECRAFTISTAKINGASHIT from #minecrafthelp (Reason: YMINECRAFTISTAKINGASHIT :Keep it civilized, you are just a human being)
#994 [14:01] <Margaritha> ?
#995 [14:03] <MrGreen2> well i had a singleplayer world and i restated my computer without closing minecraft correctly and when i started minecraft again my world was gone
#996 [14:04] * Janoziomal [webchat@user-5-173-160-192.play-internet.pl] has joined #minecrafthelp
#997 [14:04] <Margaritha> Have you saved your world?
#998 [14:04] <Janoziomal> hello i need your help
#999 [14:05] <MrGreen2> yes i saved it like 100 times before but then it just disapeard
#1000 [14:06] <Janoziomal> I had mincraft account few years ago and now i wanna play. I cant login because i dont remember my username only password and e mail. what should i do can you help me? pleaseee
#1001 [14:06] <Janoziomal> and mojang told me that
#1002 [14:06] <Janoziomal> If you no longer remember your Minecraft username you need to contact customer support in order to get help with migrating.
#1003 [14:07] <Margaritha> Janoziomal PL?
#1004 [14:07] <Janoziomal> yes
#1005 [14:07] <Margaritha> nie pamiętasz jakiegoś swojego e-maila?
#1006 [14:07] <Janoziomal> pamietam swoj e mail
#1007 [14:07] <Janoziomal> tylko nazwy nie
#1008 [14:08] <Margaritha> a ty się logujesz na stronie czy w mc?
#1009 [14:08] <Janoziomal> na stronie
#1010 [14:08] <Janoziomal> każą mi robic Migrate your old Premium Minecraft Account
#1011 [14:08] * DanCariou [webchat@CPEbc4dfb561b93-CMbc4dfb561b90.cpe.net.cable.rogers.com] has quit. (Quit: webchat.esper.net)
#1012 [14:09] <Margaritha> a hasło pamiętasz?
#1013 [14:09] <Janoziomal> zresetowałem je
#1014 [14:09] <Janoziomal> i znam juz
#1015 [14:09] * nejc [webchat@cpe-86-58-84-23.static.triera.net] has joined #minecrafthelp
#1016 [14:10] * nejc [webchat@cpe-86-58-84-23.static.triera.net] has quit. (Client Quit)
#1017 [14:10] <Margaritha> to spróbuj powpisywać swój e-mail lub jakieś nazwy użytkownika które ci przychodzą do głowy. Ja jak się loguje to wpisuje e-mail i hasło , nazwa jest raczej nie potrzebna
#1018 [14:11] <Margaritha> *nazwa użytkownika jest niepotrzebna do logowania na minecraft.neyt
#1019 [14:11] <Margaritha> net*
#1020 [14:12] <Margaritha> jeśli nie znasz e-mail no to już nwm
#1021 [14:12] <Janoziomal> wiem z logowaniem nie byloby problemu gdybym mial przeniesiony stary minecraft premium ale nie moge sie zalogować normalnie dopoki nie zrobie migrate
#1022 [14:12] <Margaritha> a
#1023 [14:12] <Janoziomal> a do migrate trzeba znac username
#1024 [14:12] <Janoziomal> znam e mail i haslo tylko to jest problem
#1025 [14:12] * DanCariou [webchat@CPEbc4dfb561b93-CMbc4dfb561b90.cpe.net.cable.rogers.com] has joined #minecrafthelp
#1026 [14:12] <Margaritha> hmm
#1027 [14:13] <DanCariou> Hey guys, does anyone know why when i make a new world, its freezes halfway through generating it and then crashes? It didn't do this a week ago and i haven't changed or downloaded anything to change my client?
#1028 [14:13] * AmPanda_Witch [webchat@b01a4503.bb.sky.com] has joined #minecrafthelp
#1029 [14:14] <Margaritha> Have you tried removing it and reinstalling it?
#1030 [14:14] <Janoziomal> margaritha myslisz ze da sie cos zrobic z tą nazwą?
#1031 [14:14] <Margaritha> nwm
#1032 [14:15] <DanCariou> i have reinstalled, nothing changes
#1033 [14:15] <Janoziomal> ok dzięki
#1034 [14:15] <DanCariou> someone suggested changing something in the permissions of my client or something? not sure what to do
#1035 [14:15] * Anson663 [webchat@138019026097.ctinets.com] has joined #minecrafthelp
#1036 [14:16] <DanCariou> When it crashes, it doesnt give me an error number or anything, do you know where i might find that?
#1037 [14:17] <AmPanda_Witch> I have been trying to play minecraft for days but everytime I start up my world it crashes and/or freezes my whole laptop. I have tried following things online to fix the problem but nothing has worked... Not sure what else to do :(
#1038 [14:19] * DanCariou [webchat@CPEbc4dfb561b93-CMbc4dfb561b90.cpe.net.cable.rogers.com] has quit. (Quit: webchat.esper.net)
#1039 [14:19] * IVENKnightBG [webchat@94.72.128.194] has joined #minecrafthelp
#1040 [14:21] <IVENKnightBG> #minecrafthelp i cant log in my account because i forgot my secret answers and i cant change them because i forgot the password for my email and i cant change it (the email is registered with my old phone number) so now i cant log in my email or my mojang account
#1041 [14:21] <IVENKnightBG> #mincrafthelp so can someone help me with changeing my email
#1042 [14:21] <Margaritha> #minecrafthelp Hello i have problem with Minecraft: Java Edition. Because when I turn on the selected version, after a while there is an error that the game has failed. I have Windows 10 Pro
#1043 [14:24] * Shihei [webchat@096-058-035-130.res.spectrum.com] has joined #minecrafthelp
#1044 [14:26] <Shihei> Hello, so i recently found out about the migration when trying to go back to MC after a very long time, friends told me about the migration that happened etc, long story short i found alot of old java MC were leaked and hacked and when i went to log into mine through the ATL launched found i was a victim of this and do not recognize the account tha
#1045 [14:26] <Shihei> t has my profile name locked? any help or suggestions is very much appreciated. Thank you
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#1047 [14:31] * Kuro4 [webchat@c-98-193-46-14.hsd1.il.comcast.net] has joined #minecrafthelp
#1048 [14:32] <Kuro4> So I haven't logged into minecraft in a long time I don't have access to the email i used to use and I don't know my security questions. How do I log in?
#1049 [14:38] * Henke [webchat@h-47-85.A498.priv.bahnhof.se] has joined #minecrafthelp
#1050 [14:40] <Henke> https://paste.gg/p/anonymous/a113db23b8a5468fafa55421d3fdbaf3
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#1055 [14:44] <DJWiggy> i had minecraft downloaded before but now it says i have to pay for it again to play other than the demo. What do i need to do to play what i paid for?
#1056 [14:45] * Shihei [webchat@096-058-035-130.res.spectrum.com] has quit. (Quit: webchat.esper.net)
#1057 [14:52] * _Sako [webchat@50.142.16.93.rev.sfr.net] has joined #minecrafthelp
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#1061 [14:56] <TheSilentLink> DJWiggy: did you buy it from Minecraft.net or somewhere else
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#1064 [14:59] <Henke> Hello
#1065 [14:59] <Henke> Can someone check this paste.gg link
#1066 [14:59] <Henke> https://paste.gg/p/anonymous/a113db23b8a5468fafa55421d3fdbaf3
#1067 [14:59] * matt2606 [webchat@pool-173-63-103-73.nwrknj.fios.verizon.net] has joined #minecrafthelp
#1068 [15:00] * _Sako [webchat@50.142.16.93.rev.sfr.net] has joined #minecrafthelp
#1069 [15:00] <matt2606> hey i'm havinh trouble working with minecraft because of " Minidumps are not enabled by default on client versions of Windows" I can send an error log but no online fixes seem to be working
#1070 [15:00] * Proto [webchat@host86-174-195-68.range86-174.btcentralplus.com] has joined #minecrafthelp
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#1072 [15:00] <Proto> hello
#1073 [15:01] <matt2606> hi
#1074 [15:01] <Proto> i keep crashing whenever i start minecraft
#1075 [15:01] <Proto> it comes up with this: Process crashed with exit code -805306369
#1076 [15:01] <matt2606> oup im in the same boat here
#1077 [15:01] <_Sako> Funcraft ?
#1078 [15:01] <matt2606> i dont know how this chat works
#1079 [15:01] <Proto> me neither
#1080 [15:01] <Proto> where we supposed to do our minecraft nicks?
#1081 [15:01] * _Sako [webchat@50.142.16.93.rev.sfr.net] has quit. (Client Quit)
#1082 [15:01] <Proto> were*
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#1086 [15:04] <Prinz_Katunga> I have a MInecraft account as well as a Mojang Account when I try to migrate the Minecraft account to Mojang It says tha the Minecraft account has already been migrated. When I try to log in with my minecraft account, the eMail is not recognized. I changed password so I know for sure I typed it in correctly. When I log in with my Mojang account, it
#1087 [15:04] <Prinz_Katunga> does not contain Minecraft. SOOO what am I supposed to do? I just want to play the game I bought.
#1088 [15:06] <Henke> Hello can someone, read this paste.gg. Im in need of some help.
#1089 [15:06] <Henke> https://paste.gg/p/anonymous/a113db23b8a5468fafa55421d3fdbaf3
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#1092 [15:17] * UpgradedVersion [webchat@customer.worldstream.nl] has joined #minecrafthelp
#1093 [15:21] <UpgradedVersion> so i am not able to log in anymore to my account even after resetting my password. now i've tried it on me little brothers pc and it worked. but it still doesnt work on mine. anyone know how to fix this
#1094 [15:22] * ryan4 [webchat@ool-182e39b2.dyn.optonline.net] has joined #minecrafthelp
#1095 [15:22] <ryan4> hey it wont let me log into the minecraft launcher
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#1098 [15:26] * MiguelRibeiro [webchat@a89-152-4-26.cpe.netcabo.pt] has joined #minecrafthelp
#1099 [15:28] <MiguelRibeiro> hello, Today i bought my minecraft java edition account in my smartphone and I can't login in my pc. In the minecraft site and in the launcher it says that my password or email is wrong.
#1100 [15:29] <MiguelRibeiro> (sorry for my bad english)
#1101 [15:29] * Max1 [webchat@ool-4570ce89.dyn.optonline.net] has joined #minecrafthelp
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#1104 [15:32] <art> so basically i cannot login to my account all it says is "oops an error has occurred try again.' i did and same error
#1105 [15:32] <Max1> Hello, my name is max. Me and my friend have both been experiencing an error when we load up Minecraft it just says "Not responding". i have not been able to get onto minecraft in the past 2-3 weeks. plz help
#1106 [15:35] <MiguelRibeiro> I bought the game today and I can't play
#1107 [15:35] * Argonacht [webchat@173.254.252.156.static.quadranet.com] has joined #minecrafthelp
#1108 [15:35] <Argonacht> I cannot log in to my Mojang account
#1109 [15:36] <Max1> oh gosh we really need a helper!
#1110 [15:36] <art> i know aaaa!
#1111 [15:36] <Max1> XD
#1112 [15:37] <art> my account wont login at all even when i make a new one
#1113 [15:37] <Argonacht> Same
#1114 [15:37] <Argonacht> ive reset PW like 3 times now
#1115 [15:37] <Argonacht> the login button wont even work on the website
#1116 [15:37] <art> all it says when i make a new one it says "oops an error has occurred, please try again"
#1117 [15:38] <art> dude same
#1118 [15:38] * Kuro4 [webchat@c-98-193-46-14.hsd1.il.comcast.net] has quit. (Quit: webchat.esper.net)
#1119 [15:38] <Argonacht> Ive reset PW 3 times now and it keeps telling me "Invalid Email/PW"
#1120 [15:38] <art> i try to login and it wont work at all
#1121 [15:38] <art> same dude
#1122 [15:38] <art> even on the mc site
#1123 [15:38] <MiguelRibeiro> yup
#1124 [15:38] <MiguelRibeiro> smae
#1125 [15:38] <art> i cant even buy it
#1126 [15:39] <MiguelRibeiro> same*
#1127 [15:39] * Absol kicked MiguelRibeiro from #minecrafthelp (Reason: iguelRibeiro :Stop spamming)
#1128 [15:39] <Argonacht> lol wow that guy got kicked for "spamming"
#1129 [15:39] * Prinz_Katunga [webchat@84-112-227-229.cable.dynamic.surfer.at] has quit. (Quit: webchat.esper.net)
#1130 [15:39] <art> lol ik
#1131 [15:39] <Argonacht> what a great support service
#1132 [15:39] * Jannuorava [webchat@82-203-153-82.bb.dnainternet.fi] has joined #minecrafthelp
#1133 [15:40] <art> they are just volunteers
#1134 [15:40] * MiguelRibeiro [webchat@a89-152-4-26.cpe.netcabo.pt] has joined #minecrafthelp
#1135 [15:40] <Argonacht> still
#1136 [15:40] <art> they dont get paid at all
#1137 [15:40] <Argonacht> he didn't spam
#1138 [15:40] <art> yea true
#1139 [15:40] <Max1> my ish is that minefraft keeps crashing and its been doin this for like 2 weeks now =(
#1140 [15:40] <Argonacht> Wish I could log in
#1141 [15:40] * MiguelRibeiro [webchat@a89-152-4-26.cpe.netcabo.pt] has quit. (Client Quit)
#1142 [15:40] <art> try to uninstall it and reinstall
#1143 [15:41] <art> Max1
#1144 [15:41] <Jannuorava> Hello, me and my friend were creating an iron farm and started messing around with the /gamerule randomTickSpeed and now the server is lagging like crazy. In the run.bat console it says that the server is over 200 ticks behind and now the world file is corrupted even in singleplayer. Is there anything I can do to fix this?
#1145 [15:41] <art> if the file is corrupted then no
#1146 [15:41] <art> it means it like actually broke
#1147 [15:42] <art> like completely
#1148 [15:42] * Argonacht [webchat@173.254.252.156.static.quadranet.com] has quit. (Quit: webchat.esper.net)
#1149 [15:42] <Jannuorava> I don't know if the file is corrupted but it is lagging even in singleplayer
#1150 [15:42] <Jannuorava> I tried disabling mobs, npcs, structures
#1151 [15:42] <Jannuorava> Nothing seems to work
#1152 [15:42] <art> did you set the gamerule back to normal
#1153 [15:42] * LyricsTV [webchat@x590fef46.dyn.telefonica.de] has joined #minecrafthelp
#1154 [15:42] <LyricsTV> Hello
#1155 [15:42] <Jannuorava> we tried setting it to /gamerule randomTickSpeed 20
#1156 [15:43] <Jannuorava> Isnt that the normal?
#1157 [15:43] <LyricsTV> Somebody here
#1158 [15:43] <art> no admins are here just other dudes with problems
#1159 [15:43] <Max1> try /gamerule randomTickSpeed 1
#1160 [15:43] <art> yeah
#1161 [15:43] <art> i think thats the normal tick speed
#1162 [15:43] <Jannuorava> Hold on I'll try it
#1163 [15:43] <LyricsTV> Hello i have deleted my Email from my minecraft account and yet i dont how my password is
#1164 [15:44] * LyricsTV [webchat@x590fef46.dyn.telefonica.de] has quit. (Client Quit)
#1165 [15:44] <Max1> the tick speed might be at a really high tick so all parts are just reloading in witch can cause lag
#1166 [15:44] <art> im just tryna play some minecraft
#1167 [15:44] <art> :(
#1168 [15:44] <Max1> oh art and btw i did that
#1169 [15:45] <art> i cant even buy the game i have to login to play and it wont allow me to login
#1170 [15:45] * UpgradedVersion [webchat@customer.worldstream.nl] has quit. (Quit: webchat.esper.net)
#1171 [15:45] <art> oh you did max
#1172 [15:45] <Jannuorava> it doesnt work setting it to 1
#1173 [15:45] <Max1> yeh
#1174 [15:45] <Jannuorava> its stil 289 ticks behidn
#1175 [15:46] * Max1 [webchat@ool-4570ce89.dyn.optonline.net] has quit. (Quit: webchat.esper.net)
#1176 [15:46] <art> try to like destroy the iron farm cause too much of an entity can cause lag and mixed with high tick speed its really bad
#1177 [15:46] * Raulito [webchat@dsl-187-198-170-97-dyn.prod-infinitum.com.mx] has joined #minecrafthelp
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#1180 [15:47] <Raulito> ayuda mi launcher de minecraft me dice que tengo incorrecto mi correo & mi contraseña
#1181 [15:49] <Jannuorava> That was the first thing we tried, destroying the iron farm
#1182 [15:49] <art> and it is still laggy
#1183 [15:49] <art> are any other worlds laggy
#1184 [15:50] <Jannuorava> Yep
#1185 [15:50] <Jannuorava> no
#1186 [15:50] <Jannuorava> Just the one
#1187 [15:50] <art> i think the world is toast man
#1188 [15:50] <art> sorry :(
#1189 [15:50] <Jannuorava> Yeah
#1190 [15:50] <Jannuorava> Its fine
#1191 [15:50] <Raulito> help my minecraft launcher tells me that I have wrong my email & my password
#1192 [15:51] * Kap [webchat@76-226-176-153.lightspeed.tukrga.sbcglobal.net] has joined #minecrafthelp
#1193 [15:52] <art> es un problema mucho tienen. dale tiempo Raulito
#1194 [15:52] <art> es un problema mucho tienen. dale tiempo Raulito
#1195 [15:52] * Kap [webchat@76-226-176-153.lightspeed.tukrga.sbcglobal.net] has left #minecrafthelp
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#1197 [15:53] <Raulito> tengo que esperar mucho?
#1198 [15:53] * art [webchat@71-95-36-31.dhcp.rvsd.ca.charter.com] has joined #minecrafthelp
#1199 [15:53] <Raulito> oki esperare :)
#1200 [15:53] <art> :)
#1201 [15:55] <Raulito> :)
#1202 [16:03] * wah [webchat@8.27.184.99] has joined #minecrafthelp
#1203 [16:03] <Raulito> :)
#1204 [16:04] * Jannuorava [webchat@82-203-153-82.bb.dnainternet.fi] has quit. (Quit: webchat.esper.net)
#1205 [16:04] <art> funciona
#1206 [16:05] * art [webchat@71-95-36-31.dhcp.rvsd.ca.charter.com] has quit. (Quit: webchat.esper.net)
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#1209 [16:07] <Raulito> ami no no me funciona
#1210 [16:10] <Raulito> me marca que tengo equivocada la clave & el email
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#1213 [16:29] * TheCraft [webchat@05468b69.skybroadband.com] has joined #minecrafthelp
#1214 [16:29] <TheCraft> Hello?
#1215 [16:30] * eli [webchat@pool-71-120-3-108.washdc.fios.verizon.net] has joined #minecrafthelp
#1216 [16:30] <eli> hello?
#1217 [16:30] * eli is now known as Guest99177
#1218 [16:31] <Guest99177> whenever I log in in the launcher I cant play on my account and I only have the demo
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#1222 [16:33] <Tafun> hello, recently i wanted to try out minecraft realms, however one of my friends has problems joining the server
#1223 [16:33] * jordi_perezozo [webchat@29.red-83-53-122.dynamicip.rima-tde.net] has joined #minecrafthelp
#1224 [16:34] <BubbaRhae9401> it doesnt let me log in after 24 hours and i have changed my password and nithing is helping
#1225 [16:34] <jordi_perezozo> i cant enter to my bought account
#1226 [16:34] <Tafun> it says java.io.IOException: An existing connection was forcibly closed by the remote host
#1227 [16:35] <BubbaRhae9401> mine says invaled username or password
#1228 [16:36] <Tafun> she already reinstalled minecraft and updated java
#1229 [16:37] <Guest99177> I used to have my account but I changed the password and now whenever I log in I cant play under my username and it says I haven't purchased minecraft
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#1232 [16:48] * ver [webchat@toroon4318w-lp140-01-76-68-108-165.dsl.bell.ca] has joined #minecrafthelp
#1233 [16:48] <Lissa> I click play in the Minecraft Launcher and the game immediatly crashes, please help. I've restarted the pc, uninstalled and isntalled the game and updated Java
#1234 [16:49] <ver> the account i play was made with a school email and since i've graduated, the email was deleted and it only lets me play demo
#1235 [16:50] <Lissa> Everything worked fine when I played on a windows computer but now im using a macbook and the game wont start
#1236 [16:55] * joe [webchat@cpe-75-86-39-107.wi.res.rr.com] has joined #minecrafthelp
#1237 [16:56] <Guest99177> i play on a server that wants me to use a recource pack once i accept my game crashes and it says this "The game crashed whilst updating screen events
#1238 [16:56] <Guest99177> Error: java.lang.IllegalArgumentException: Parameter 'directory' is not a directory
#1239 [16:57] * LilRat [webchat@modemcable007.45-22-96.mc.videotron.ca] has joined #minecrafthelp
#1240 [17:00] <LilRat> Hello, i bought minecraft a long time ago and it was fine until i connected my account to another launcher that resetted my settings. Now when i go to my minecraft profile it says that i don't have the game and i need to buy it. Please help.
#1241 [17:20] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has quit. (Quit: Leaving)
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#1245 [17:29] * West [webchat@node-0012.srv.us-cent.phantom.avira-vpn.net] has joined #minecrafthelp
#1246 [17:29] <Rob> hello, I am having some trouble migrating my account
#1247 [17:29] * West [webchat@node-0012.srv.us-cent.phantom.avira-vpn.net] has quit. (Client Quit)
#1248 [17:29] <VADemon> how can we help?
#1249 [17:30] <Lissa> I click play in the Minecraft Launcher and the game immediatly crashes, please help. I've restarted the pc, uninstalled and isntalled the game and updated Java
#1250 [17:30] <Rob> I do not know my email address or transaction ID from when i bought the game a long time ago and was curious if there was another way to migrate the account
#1251 [17:31] <VADemon> probably not
#1252 [17:31] <Rob> I have tried every email address that my parents and i would have ever owned. Is there a way to possibly see what email was used from my account? I am logged onto my minecraft account on my computer
#1253 [17:32] <VADemon> i dont remember if you can login with your name+password on website, it'd show a couple email letters there
#1254 [17:32] <dreamer0> hi, im having difficulties logging in to my minecraft launcher it says that im using the wrong password or user but ive changed my password several times and my user is correct and im sure at this point my password isnt the issue but im not sure why this is happening
#1255 [17:32] <Rob> I will take another look then. Thanks
#1256 [17:32] * Rob [webchat@47-144-209-195.lsan.ca.frontiernet.net] has quit. (Client Quit)
#1257 [17:33] <VADemon> dreamer0: try another ip. i've had them ip-banning me and was unable to login without password change
#1258 [17:33] <VADemon> Lissa: crash logs?
#1259 [17:34] <Lissa> how do I get those?
#1260 [17:34] <VADemon> i dont know with the new launcher
#1261 [17:34] <VADemon> use multimc its a better launcher anyway
#1262 [17:36] * LilRat [webchat@modemcable007.45-22-96.mc.videotron.ca] has quit. (Quit: webchat.esper.net)
#1263 [17:37] <Lissa> it always tells me that java quit unexpectedly, so it is a problem with a java I can fix?
#1264 [17:38] * hi [webchat@ool-457fda83.dyn.optonline.net] has joined #minecrafthelp
#1265 [17:39] * West [webchat@072-190-202-185.res.spectrum.com] has joined #minecrafthelp
#1266 [17:39] <West> Hello I am having problems connecting
#1267 [17:39] <hi> Why is my my Minecraft keep on crushing and I am unable to play right now
#1268 [17:39] <dreamer0> my launcher doesnt give me the option to use another ip or any in general
#1269 [17:39] <West> I can log in with my account on another pc, but I cant do it on my main pc
#1270 [17:40] <West> Nevermind
#1271 [17:40] <West> The issue has just now resolved
#1272 [17:40] * West [webchat@072-190-202-185.res.spectrum.com] has quit. (Client Quit)
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#1275 [17:48] * nick [webchat@67-8-99-245.res.bhn.net] has joined #minecrafthelp
#1276 [17:48] <nick> how do i refund my minecraft purchase i just bought today
#1277 [17:48] * nick is now known as Guest69433
#1278 [17:49] <Guest69433> how
#1279 [17:49] <Guest69433> how do i refund my minecraft purchase i just bought today
#1280 [17:49] <Guest69433> how do i refund my minecraft purchase i just bought today
#1281 [17:51] * dreamer0 [webchat@cpe-76-87-82-169.socal.res.rr.com] has left #minecrafthelp
#1282 [17:57] <Guest69433> fuck uou
#1283 [17:57] <Absol> Guest69433: Please keep it civil
#1284 [18:02] <Lissa> https://paste.ee/p/ESNqV
#1285 [18:02] <Lissa> please help
#1286 [18:02] <Lissa> thats the crash log from MultiMC
#1287 [18:08] * Joeblow [webchat@185.153.177.3] has joined #minecrafthelp
#1288 [18:09] <Joeblow> I have tried to reset my password several times this week with no luck getting in
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#1292 [18:32] * toni is now known as Guest74743
#1293 [18:32] <Guest74743> hey i have disabeld commands on my world can i change this somehow?
#1294 [18:32] * godzilla653 [webchat@206.183.124.222] has joined #minecrafthelp
#1295 [18:34] <godzilla653> I need some help. I have purchased Minecraft in 2012 and have migrated my account. Yet it says that I do not own Minecraft. I can show proof I have purchased minecraft by fowarding an email.
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#1299 [18:38] <arkanan> hi ive been trying to login on the minecraft website and launcher but neither has worked and at the point im sure its not due to a incorrect password or username
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#1301 [18:41] <CubeTheThird> arkanan, what happens on minecraft.net ?
#1302 [18:42] <arkanan> after in putting my information the log in button would turn black but then nothing loads at all
#1303 [18:43] <CubeTheThird> ??> arkanan info/mcleaks
#1304 [18:43] <Mightyena> arkanan: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#1305 [18:43] <Mightyena> arkanan: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#1306 [18:45] * Oak [webchat@cpe-74-141-8-160.neo.res.rr.com] has quit. (Client Quit)
#1307 [18:47] <godzilla653> I need some help. I have purchased Minecraft in 2012 and have migrated my account. Yet it says that I do not own Minecraft. I can show proof I have purchased minecraft by forwarding an email.
#1308 [18:49] * skysoulloveworld [webchat@103.252.17.109.rev.sfr.net] has joined #minecrafthelp
#1309 [18:50] <skysoulloveworld> i need have money back is possible i want delete this game i dont play
#1310 [18:51] <skysoulloveworld> where is for ask for refund this game thank
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#1312 [18:53] <godzilla653> I would like to play the game again but I do not want to purchase the game again.
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#1314 [19:03] * Daft [webchat@50-80-167-174.client.mchsi.com] has joined #minecrafthelp
#1315 [19:04] <Daft> I am unable to launch minecraft at all when it installs all that shows is a white screen, and i am unable to launch minecraft
#1316 [19:06] * Iruam [webchat@cpe-181-44-119-180.telecentro-reversos.com.ar] has joined #minecrafthelp
#1317 [19:06] <Iruam> Hello
#1318 [19:06] <Daft> Hi
#1319 [19:06] <Iruam> I need help
#1320 [19:06] <Daft> so do I
#1321 [19:07] <Daft> whats your issue?
#1322 [19:07] <Iruam> someone stole my acc
#1323 [19:07] <Daft> did you give them your information?
#1324 [19:07] <godzilla653> Hello.
#1325 [19:08] <Daft> Hello godzilla
#1326 [19:08] <godzilla653> Whats your problem?
#1327 [19:08] <Iruam> Nono
#1328 [19:08] <Daft> I am unable to launch minecraft at all when it installs all that shows is a white screen, and i am unable to launch minecraft
#1329 [19:08] <godzilla653> Just asking because I need help to. And hi iruam.
#1330 [19:09] <godzilla653> Ouch..
#1331 [19:09] <Iruam> Apparently there was an email theft years ago and they stole mine, and well I recovered my email but I read that they changed me to another account
#1332 [19:09] <godzilla653> Ouch...
#1333 [19:10] <Iruam> but I have the transaction id and more information
#1334 [19:11] <Daft> Then you should be able to validate that it's your account to the minecraft support team to recover your account
#1335 [19:11] <godzilla653> i bought my game years ago and I recently came back. I migrated my account and now it is saying that i do not own the game. I also have the transaction ID and the original email.
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#1341 [19:42] <godzilla653> Hello
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#1346 [20:11] * rossul [webchat@108.246.122.138] has joined #minecrafthelp
#1347 [20:12] <rossul> I forgot my email address that I used but remember the username and password for my minecraft account
#1348 [20:16] * godzilla653 [webchat@206.183.124.222] has joined #minecrafthelp
#1349 [20:16] <godzilla653> Hello I am having issues with my game. Can i please be helped with the issue.
#1350 [20:18] * erock [webchat@cpe-172-117-1-165.socal.res.rr.com] has joined #minecrafthelp
#1351 [20:19] <erock> yo can anyone help i cant login into my account at all but i can on the mojgan account page?
#1352 [20:21] <godzilla653> I been waiting for help for quite awhile now too...
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#1355 [20:33] <CubeTheThird> godzilla653, what is your minecraft username?
#1356 [20:33] <CubeTheThird> erock, can you login on minecraft.net ?
#1357 [20:36] * Hedea [webchat@b3dc0c24.virtua.com.br] has joined #minecrafthelp
#1358 [20:36] <Hedea> hello?
#1359 [20:36] <CubeTheThird> hello Hedea
#1360 [20:36] <Hedea> hii
#1361 [20:36] <CubeTheThird> Hedea, did you need something?
#1362 [20:37] <Hedea> hmm sorry bout the english first
#1363 [20:37] <Hedea> brazilian
#1364 [20:37] <CubeTheThird> 👍
#1365 [20:37] <Hedea> i bought an minecraft account between 2012 and 2013
#1366 [20:37] <rossul> me too
#1367 [20:37] <Hedea> and i cannot recover it
#1368 [20:38] <rossul> during that time did we use our usernames to log in
#1369 [20:38] <Hedea> yes we did
#1370 [20:38] <CubeTheThird> Hedea and rossul, what are your minecraft usernames?
#1371 [20:38] <Hedea> but i am preety sure about the email i used to use
#1372 [20:38] <Hedea> Hedea
#1373 [20:38] <rossul> rossul
#1374 [20:39] <CubeTheThird> Hedea and rossul it seems both of your accounts were indeed migrated to mojang accounts, meaning you should be logging in with an email address
#1375 [20:39] <erock> no i cant
#1376 [20:39] <CubeTheThird> erock, what happens?
#1377 [20:39] <godzilla653> Sorry I just got back.
#1378 [20:39] <erock> nothing
#1379 [20:39] <godzilla653> This is my mine craft Username
#1380 [20:39] <erock> yea same
#1381 [20:40] <godzilla653> godzilla653
#1382 [20:40] <rossul> i forgot my email address :(
#1383 [20:40] <CubeTheThird> godzilla653, ok.. as far as I can tell the name was migrated to a mojang account. Can you login to account.mojang.com/me
#1384 [20:40] <CubeTheThird> rossul, you can try resetting the password for any emails you do know
#1385 [20:40] <erock> yea i can login there
#1386 [20:40] <CubeTheThird> ?? account/reset-password
#1387 [20:40] <Mightyena> account/reset-password: If you need to reset your password, head to https://account.mojang.com/password. You will receive an email with password reset instructions inside.
#1388 [20:40] <Mightyena> account/reset-password: If you use minecraft.net accounts (you use your username to log in), the account now must be migrated first.
#1389 [20:40] <Hedea> i cant remenber the password, so i send an reset password, but i didnt get the email
#1390 [20:41] <erock> yea i reset my password
#1391 [20:41] <CubeTheThird> erock, do you mean the login button is disabled on minecraft.net ?
#1392 [20:41] <CubeTheThird> erock, also, only messages with your name are for you
#1393 [20:41] <godzilla653> No for some odd reason it will not allow me to log in
#1394 [20:41] <CubeTheThird> Hedea, how long have you waited for the email?
#1395 [20:41] <erock> yes
#1396 [20:41] <erock> same with the launcher
#1397 [20:41] <CubeTheThird> godzilla653, password reset?
#1398 [20:41] <godzilla653> I am using the same login as i did the last time.
#1399 [20:41] <CubeTheThird> ??> erock info/mcleaks
#1400 [20:41] <Mightyena> erock: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#1401 [20:41] <Mightyena> erock: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#1402 [20:41] <rossul> is there a way for me to figure out the email address
#1403 [20:41] <godzilla653> I can try again but i have not revieced anythingh.
#1404 [20:41] <godzilla653> Give me one second let me try again.
#1405 [20:42] <Hedea> the might take longer than an 1h? sorry for the impatience
#1406 [20:42] <CubeTheThird> rossul, apart from trying a password reset, you would need to contact Mojang
#1407 [20:42] <CubeTheThird> Hedea, some people have said it's taken an hour to receive. if after that you haven't got it, you need to contact Mojang support
#1408 [20:42] <CubeTheThird> ??> Hedea mojang/email
#1409 [20:42] <Mightyena> Hedea: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1410 [20:42] <Mightyena> Hedea: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1411 [20:42] <erock> ok ill see if it worls
#1412 [20:42] <Hedea> thank you
#1413 [20:43] * dowmomo [webchat@h139.104.191.173.dynamic.ip.windstream.net] has joined #minecrafthelp
#1414 [20:43] <dowmomo> I need help migrating my minecraft account
#1415 [20:43] <CubeTheThird> dowmomo, what help do you need?
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#1417 [20:44] <dowmomo> I can log in and everything but I do not remember the security questions for the account
#1418 [20:44] <dowmomo> I also have no access to the email the account is registered on
#1419 [20:44] <CubeTheThird> dowmomo, you can try resetting them
#1420 [20:44] <CubeTheThird> dowmomo, ah in that case you'll have to contact Mojang support
#1421 [20:44] <CubeTheThird> ??> dowmomo mojang/email
#1422 [20:44] <Mightyena> dowmomo: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1423 [20:44] <Mightyena> dowmomo: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
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#1428 [20:47] <godzilla653> Pardon i lagged out
#1429 [20:47] <Hedea> CubeTheThird how long used to take to get an awser from that email?
#1430 [20:47] <e> I can't login because it can't connect to a server?
#1431 [20:47] * e is now known as Guest88606
#1432 [20:47] <CubeTheThird> godzilla653, no worries. Any luck with the password reset?
#1433 [20:47] <CubeTheThird> Hedea, see https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1434 [20:48] <CubeTheThird> Guest88606, where does it say this?
#1435 [20:48] <godzilla653> Yeah i have reset the password but i am still having issue with it saying that i do not own the game.
#1436 [20:48] <CubeTheThird> godzilla653, but are you able to login to account.mojang.com/me ?
#1437 [20:48] <godzilla653> Yes I am now.
#1438 [20:49] <godzilla653> So it is saying to better secure my account?
#1439 [20:49] <Hedea> thank you, goodbye
#1440 [20:49] * Hedea [webchat@b3dc0c24.virtua.com.br] has quit. (Quit: webchat.esper.net)
#1441 [20:49] <CubeTheThird> godzilla653 probably asking you to set up security questions. Do you see your minecraft username on the account page?
#1442 [20:49] <godzilla653> Oddly i do not.
#1443 [20:50] <godzilla653> Hold on let me try going to a different page onto the site.
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#1445 [20:50] <CubeTheThird> godzilla653, it should look like this: https://i.imgur.com/ySNIi0V.png
#1446 [20:50] <godzilla653> No it oddly does not show that.
#1447 [20:50] <CubeTheThird> godzilla653, when did you migrate it?
#1448 [20:50] <godzilla653> i can still show proof that I do own the game.
#1449 [20:51] <godzilla653> it says that i migrated at 08/07.2018
#1450 [20:51] <erock> didnt have anyof those things so
#1451 [20:51] <erock> idk
#1452 [20:51] <CubeTheThird> godzilla653, might you have migrated it onto a different email address? that's a common problem we see
#1453 [20:51] <godzilla653> It could be.... how do i fix the problem?
#1454 [20:52] <godzilla653> Because if i have to use the original email idk how to migrate back to it.
#1455 [20:52] <CubeTheThird> godzilla653, I'd recommend trying to login to the website with different emails
#1456 [20:52] <godzilla653> Okay.
#1457 [20:52] <godzilla653> I did switch emails during the migration.
#1458 [20:52] <godzilla653> Because it asked to whitch email to migrate too,
#1459 [20:52] <godzilla653> Do i try logging into mojang or the minecraft site?
#1460 [20:53] <CubeTheThird> godzilla653, on mojang.com
#1461 [20:53] <CubeTheThird> godzilla653, that's where you'll be able to quickly see if the username is on it
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#1464 [20:53] <godzilla653> No it is only showing my email.
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#1466 [20:54] <CubeTheThird> godzilla653, alright. Try testing every email you have. If you can't find the right email address, you'll have to contact Mojang support for further assistance
#1467 [20:54] <CubeTheThird> ??> godzilla653 mojang/email
#1468 [20:54] <Mightyena> godzilla653: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1469 [20:54] <Mightyena> godzilla653: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1470 [20:55] <godzilla653> Umm.... I remember the original email... and the one I migrated too.
#1471 [20:55] <CubeTheThird> godzilla653, and you've tried both?
#1472 [20:55] <godzilla653> Yes.
#1473 [20:55] <godzilla653> I am only able to log in through one.
#1474 [20:55] <godzilla653> But it does not show my username. Just my email.
#1475 [20:55] <CubeTheThird> godzilla653, can you try doing a password reset on the one that doesn't let you in?
#1476 [20:56] <godzilla653> I've already tried. I recieve nothing back when i try.
#1477 [20:56] <CubeTheThird> godzilla653, ya Mojang's the only option I got in this case
#1478 [20:56] <CubeTheThird> *Mojang support
#1479 [20:57] <godzilla653> Yikes.
#1480 [20:57] <godzilla653> How long will it take them to respond.
#1481 [20:57] <CubeTheThird> godzilla653, see https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1482 [20:58] <godzilla653> Yikes.... so i can't even play the game i payed for..
#1483 [20:59] <CubeTheThird> there's always the demo~
#1484 [20:59] <godzilla653> Yeah but i wanted to play with some of my friends...
#1485 [20:59] <godzilla653> Wait...
#1486 [20:59] <godzilla653> I just got an odd response brb
#1487 [20:59] <CubeTheThird> 👍
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#1490 [21:01] <godzilla653> Gah lagged out again
#1491 [21:01] <itsaydoss> Howdy, I am getting the same error message whilst trying to join any server: "java.lang.nullpointerexception" Any suggestions?
#1492 [21:02] <CubeTheThird> itsaydoss, is that the full message?
#1493 [21:03] <godzilla653> Yeah nevermind appereantly I can't play the game i payed for.... I can show the email from Moneybookers/Skrill.
#1494 [21:03] <itsaydoss> This is the full message "Internal Exception: java.lang.NullPointerException"
#1495 [21:03] <CubeTheThird> godzilla653, you need to send that to Mojang. We are community volunteers here and you SHOULD NOT share that info here
#1496 [21:03] <CubeTheThird> itsaydoss, hmm let's see if we can get more logs
#1497 [21:03] <CubeTheThird> ??> itsaydoss launcher/log
#1498 [21:03] <Mightyena> itsaydoss: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#1499 [21:04] <godzilla653> I wont.
#1500 [21:04] <CubeTheThird> good :3
#1501 [21:04] <godzilla653> Just saying I have that info...
#1502 [21:04] <godzilla653> So i am wondering if that will help me at all.
#1503 [21:04] <CubeTheThird> godzilla653, which is good. Exactly what they need
#1504 [21:05] <godzilla653> Wait.... they are responding to emails from nearly two months ago....
#1505 [21:05] * annabeth1313 [webchat@24-119-213-248.cpe.cableone.net] has joined #minecrafthelp
#1506 [21:06] <CubeTheThird> godzilla653, ya there's a decent backlog. They do prioritize tickets in different ways, though I'm not privy to those details
#1507 [21:06] <godzilla653> Alright.... I probably won't recieve a response back then for a few days.... ughhh.
#1508 [21:06] <annabeth1313> hey im just getting back into Minecraft after a very long break and now theres something about migrating my account?
#1509 [21:06] <CubeTheThird> annabeth1313, when did you purchase the game?
#1510 [21:07] <annabeth1313> oh gosh probably around 8-9 years ago
#1511 [21:07] <CubeTheThird> annabeth1313, so in ~2010
#1512 [21:07] <annabeth1313> yeah
#1513 [21:07] <itsaydoss> CubeTheThird it might be because of the launcher I use but it is needed for what server I'm hopping on. The error I've seen in the logs are a shader is failing to load, if you are not able to help from here, it's okay :)
#1514 [21:08] <CubeTheThird> annabeth1313, what is your minecraft username?
#1515 [21:08] <annabeth1313> annabeth1313
#1516 [21:08] <CubeTheThird> itsaydoss, ya sorry. We don't support 3rd party launchers or mods
#1517 [21:08] <itsaydoss> All goods :)
#1518 [21:08] <CubeTheThird> annabeth1313, ok cool, it's still registered as a legacy account
#1519 [21:08] <CubeTheThird> ??> annabeth1313 account/migrate
#1520 [21:08] <Mightyena> annabeth1313: To migrate your old minecraft.net account (i.e. you used your username to log in) to a Mojang account, use this page: https://account.mojang.com/migrate
#1521 [21:08] <itsaydoss> But it's some sort of shader do you reckon?
#1522 [21:09] <itsaydoss> minecraft:cosmic/shaders/post/blur.json that's the message if any help
#1523 [21:09] <CubeTheThird> itsaydoss, hmm.. that could be the result of mods. Can you copy the full log onto http://paste.ubuntu.com and give the URL here.
#1524 [21:10] <itsaydoss> https://paste.ubuntu.com/p/w4bytDmZj7/
#1525 [21:11] <CubeTheThird> itsaydoss, are you using a texture pack?
#1526 [21:11] <itsaydoss> Yes, I am.
#1527 [21:12] <CubeTheThird> itsaydoss, umm..... are you using a pirated launcher?
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#1531 [21:15] <CubeTheThird> itsaydoss, well you could try removing the texture pack, but apart from that I can't really help you out with that problem
#1532 [21:16] <itsaydoss> All good, just to confirm it is not the texture pack 100% but is there any way to fix the red flags?
#1533 [21:16] <erock> then what
#1534 [21:17] <CubeTheThird> itsaydoss, those are because of the launcher. If you are able to use the official game launcher that might change
#1535 [21:17] <CubeTheThird> erock, in that file, remove the lines that have mojang in them
#1536 [21:18] <itsaydoss> Hmm, okay. Thank you for the help CubeTheThird
#1537 [21:18] <CubeTheThird> no problem
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#1539 [21:18] <erock> it worked
#1540 [21:18] <CubeTheThird> awesome!
#1541 [21:18] <erock> god dam your a amzing mate
#1542 [21:19] <CubeTheThird> :3
#1543 [21:19] <erock> sorry about the typing im 9 and a half yerars old
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#1545 [21:19] <CubeTheThird> pretty good for a 9 year old
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#1550 [21:25] * Dan [webchat@ip68-0-184-10.tc.ph.cox.net] has joined #minecrafthelp
#1551 [21:25] <Dan> hello
#1552 [21:26] <Dan> i need help finding my win10 code
#1553 [21:26] * uhmkiyoung [webchat@115.86.188.36] has joined #minecrafthelp
#1554 [21:26] <uhmkiyoung> i just make my real name to profile name..
#1555 [21:26] <uhmkiyoung> can i change this?
#1556 [21:26] <CubeTheThird> Dan, as in one you redeemed?
#1557 [21:27] <CubeTheThird> uhmkiyoung, you must wait 30 days before you can change a name
#1558 [21:27] <Dan> yeah, but it was never redeemed
#1559 [21:27] <CubeTheThird> Dan, do you mean you purchased a redeem code?
#1560 [21:27] <Logan> Hi, I am having some issues logging into minecraft account
#1561 [21:27] <uhmkiyoung> any other way that change my profile name?
#1562 [21:27] <CubeTheThird> Logan, what issues?
#1563 [21:27] <CubeTheThird> uhmkiyoung, you can contact Mojang support, thought they might take longer than the 30 days
#1564 [21:27] <uhmkiyoung> i can't play game with this profile name
#1565 [21:28] <CubeTheThird> ??> uhmkiyoung mojang/email
#1566 [21:28] <Mightyena> uhmkiyoung: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1567 [21:28] <Mightyena> uhmkiyoung: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1568 [21:28] <Logan> I lost my email address
#1569 [21:28] <Dan> no... i bought the java version along time ago and it also gave me the win10 code. i never used it and now i would like to
#1570 [21:28] <CubeTheThird> Logan, do you mean you don't know what email you used on the account?
#1571 [21:28] * uhmkiyoung [webchat@115.86.188.36] has quit. (Client Quit)
#1572 [21:29] <CubeTheThird> Dan, you can find that on your account page: account.mojang.com/me
#1573 [21:30] <CubeTheThird> brb
#1574 [21:30] <Logan> I have tried that
#1575 [21:30] <Dan> hey, thx
#1576 [21:31] <Dan> i just used it and it is telling me that it has already been redeemed
#1577 [21:31] <Logan> I forgot my email
#1578 [21:35] * calidomer [webchat@c-23-252-86-54.zetabroadband.com] has joined #minecrafthelp
#1579 [21:36] <calidomer> My daughter is no longer able to get into her minecraft app on her ipad. It goes from the full white screen to the white screen that says Minecraft and has a bar that is showing progress on the bottom. It is moving, but there is no "progress" noted for the loading. It doesn't load for her.
#1580 [21:38] * Logan [webchat@142.120.117.72] has quit. (Quit: webchat.esper.net)
#1581 [21:41] * Daniel1 [webchat@142.120.117.72] has joined #minecrafthelp
#1582 [21:41] <Daniel1> Hi I cannot login to my minecraft account
#1583 [21:41] <CubeTheThird> Daniel1, you can test your emails by resetting the account password
#1584 [21:42] <CubeTheThird> ??> Daniel1 account/reset-password
#1585 [21:42] <Mightyena> Daniel1: If you need to reset your password, head to https://account.mojang.com/password. You will receive an email with password reset instructions inside.
#1586 [21:42] <Mightyena> Daniel1: If you use minecraft.net accounts (you use your username to log in), the account now must be migrated first.
#1587 [21:42] <Daniel1> I dont have the email
#1588 [21:42] <CubeTheThird> Daniel1, you don't know any email address you have?
#1589 [21:42] <Daniel1> i dont
#1590 [21:43] <CubeTheThird> Daniel1, ok... you'll have to contact Mojang about it the, but they need an email address to contact you
#1591 [21:43] <CubeTheThird> ??> Daniel1 mojang/email
#1592 [21:43] <Mightyena> Daniel1: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1593 [21:43] <Mightyena> Daniel1: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1594 [21:43] <Daniel1> Thank you
#1595 [21:43] * madison [webchat@ool-4a5a213a.dyn.optonline.net] has joined #minecrafthelp
#1596 [21:43] <madison> i am having payment issues
#1597 [21:44] * Sam [webchat@24-171-65-46.dhcp.mtvr.il.charter.com] has joined #minecrafthelp
#1598 [21:44] <CubeTheThird> madison, what issues?
#1599 [21:45] <madison> when i put my credit card information in to download minecraft it says "an error occurred while placing order, please verify credit card info and try again"
#1600 [21:45] <CubeTheThird> madison, can you try using a different browser?
#1601 [21:46] <madison> i have tried numerous different browsers and i have the same issue
#1602 [21:46] <Sam> I need help with something
#1603 [21:47] <Sam> I am in game and if i try to for example /gamemode creative [username] it says unknown command, but when I go to the actual server window it will work. I just want to know if their is a setting their is to activate or something. This is a vanilla multiplayer server by the way.
#1604 [21:47] * foams [webchat@cpe-173-92-111-150.carolina.res.rr.com] has joined #minecrafthelp
#1605 [21:48] <CubeTheThird> madison, hmm. Could you try using the paypal option? You can usually enter a credit card there without needing to register
#1606 [21:48] * Daniel1 [webchat@142.120.117.72] has quit. (Quit: webchat.esper.net)
#1607 [21:48] <CubeTheThird> Sam, you mean on a server you are running?
#1608 [21:49] <Sam> yes
#1609 [21:49] * Raided [webchat@pool-108-29-58-92.nycmny.fios.verizon.net] has joined #minecrafthelp
#1610 [21:50] <CubeTheThird> Sam, do you have OP permissions?
#1611 [21:51] <Sam> yes
#1612 [21:51] <CubeTheThird> Sam, and if you were to run just /gamemode creative does this give you the same error?
#1613 [21:51] <Sam> yes
#1614 [21:52] <CubeTheThird> Sam, are you using any datapacks ?
#1615 [21:52] * Raided [webchat@pool-108-29-58-92.nycmny.fios.verizon.net] has quit. (Client Quit)
#1616 [21:53] <Sam> i dont think so we are just running a vanilla minecraft server nothing added
#1617 [21:53] <CubeTheThird> Sam, have you made any changes in the server.properties file ?
#1618 [21:53] <Sam> nope
#1619 [21:53] <CubeTheThird> O.o
#1620 [21:54] <CubeTheThird> Sam, and to be clear, this is the vanilla server from https://minecraft.net/download
#1621 [21:54] <Sam> yes
#1622 [21:54] <CubeTheThird> Sam, can you open the server.properties file and make sure the op-permission-level is not set to 1 ?
#1623 [21:54] <madison> it worked thank you
#1624 [21:54] <CubeTheThird> madison, awesome!
#1625 [21:55] <Sam> it is set to 4
#1626 [21:55] <CubeTheThird> Sam, hmm. Does the command work in the server's console?
#1627 [21:56] <Sam> yes
#1628 [21:56] <CubeTheThird> Sam, doesn't sound like you're OP then
#1629 [21:56] * Dragon7 [webchat@c-68-46-4-159.hsd1.mn.comcast.net] has joined #minecrafthelp
#1630 [21:56] <Sam> when i op myself it says i am already op'ed though
#1631 [21:56] * madison [webchat@ool-4a5a213a.dyn.optonline.net] has quit. (Quit: webchat.esper.net)
#1632 [21:57] <CubeTheThird> Sam, and you've quit and re-joined the server, to be sure?
#1633 [21:57] <Sam> YES
#1634 [21:57] <Sam> sorry caps lock was onm
#1635 [21:57] * the [webchat@76-247-29-118.lightspeed.rcsntx.sbcglobal.net] has joined #minecrafthelp
#1636 [21:57] <CubeTheThird> Sam, stopped and restarted the server?
#1637 [21:57] <the> hello
#1638 [21:57] * the is now known as Guest4389
#1639 [21:58] <CubeTheThird> hello Guest4389
#1640 [21:58] <Sam> i never stopped it i always exited out
#1641 [21:58] <Guest4389> ummmm, all I see in my Minecraft server is steve and alex, know a fix?
#1642 [21:58] <Guest4389> pls help
#1643 [21:58] <Sam> and by restart is that a command or just reopening it
#1644 [21:59] <CubeTheThird> Sam, you should run the /stop command to shut it down properly
#1645 [21:59] <CubeTheThird> Guest4389, what anti-virus and firewall software do you have?
#1646 [21:59] <Guest4389> byte fence or something like that
#1647 [22:00] <CubeTheThird> Guest4389, ya remove bytefence. It causes a lot of problems
#1648 [22:00] <Dragon7> hi my Minecraft is only running at 50fps. but all my other games run just fine, I've done all the in-game setting changing and other things, have no idea what is going on, yesterday it was running at 100+
#1649 [22:00] <CubeTheThird> Dragon7, can I assume you've a) disabled VSYNC and b) set the Max FPS to unlimited?
#1650 [22:01] <Sam> That didn't work
#1651 [22:01] <Dragon7> yep
#1652 [22:01] <CubeTheThird> Sam, does it let you run any commands?
#1653 [22:01] <CubeTheThird> Dragon7, did you change anything since yesterday? Install new software, updates, new hardware?
#1654 [22:02] <Dragon7> no
#1655 [22:02] <CubeTheThird> Dragon7, hmm. In-game, hold f3+c until the game crashes
#1656 [22:02] <Sam> when I hit / it has like help and other short commands i don't know but no teleport or gamemode
#1657 [22:02] <Dragon7> ok ill try that
#1658 [22:02] <Guest4389> I think I already have removed it
#1659 [22:02] <CubeTheThird> Sam, weird. It really sounds like you're not oped. At least not properly. Can you /deop yourself then re /op ?
#1660 [22:03] <CubeTheThird> Guest4389, let's run a malware scan then
#1661 [22:03] <Sam> done it
#1662 [22:03] <CubeTheThird> ??> Guest4389 av/adwcleaner
#1663 [22:03] <Mightyena> Guest4389: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#1664 [22:03] <Mightyena> Guest4389: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1665 [22:03] <CubeTheThird> Sam, umm... can you try starting up a fresh server to test?
#1666 [22:03] <CubeTheThird> Dragon7, after it crashes, copy the crash report onto http://paste.ubuntu.com and give the URL here.
#1667 [22:03] <Dragon7> ok give me a min
#1668 [22:04] <Sam> it took me three days to start this one I don't think I can make one quickly unless you mean single player
#1669 [22:04] <CubeTheThird> take your time
#1670 [22:04] <Guest4389> its telling me to quarentine
#1671 [22:04] <Guest4389> quarantine
#1672 [22:05] <CubeTheThird> Sam, 3 days? All I need you to do is stop the server, copy the server.jar (or whatever it's called) into a new folder, and run it again
#1673 [22:05] <Dragon7> https://paste.ubuntu.com/p/CvbxRsXjN8/
#1674 [22:05] <CubeTheThird> Guest4389, yes do that
#1675 [22:05] <Sam> oh ok
#1676 [22:06] <CubeTheThird> Dragon7, is that a laptop or desktop computer?
#1677 [22:06] <Dragon7> desktop
#1678 [22:07] <CubeTheThird> Dragon7, ok just making sure. The only thing out of the ordinary I'm seeing is the amount of memory the game seems to be using
#1679 [22:07] <CubeTheThird> Dragon7, let's run the profiler
#1680 [22:07] <CubeTheThird> Dragon7, run this command: /debug start
#1681 [22:07] <Dragon7> how?
#1682 [22:07] <Dragon7> oh ok
#1683 [22:07] <Dragon7> in cmd or in game
#1684 [22:07] <CubeTheThird> Dragon7, then wait a bit while the lag/ low FPS is happening
#1685 [22:07] <CubeTheThird> Dragon7, in-game
#1686 [22:07] <Dragon7> ok
#1687 [22:08] <CubeTheThird> Dragon7, then after a bit, run /debug stop
#1688 [22:08] <Dragon7> ok thank you
#1689 [22:08] <CubeTheThird> Dragon7, hmm also, random thought, are you running any screen recording programs?
#1690 [22:08] <Sam> that didn't work either
#1691 [22:08] <Dragon7> no I am not
#1692 [22:09] <CubeTheThird> Sam, hmm something weird is going on. Can you find the server's log file?
#1693 [22:09] <Sam> yes
#1694 [22:09] <CubeTheThird> Sam, copy the log onto http://paste.ubuntu.com and give the URL here.
#1695 [22:09] * Bilks [webchat@104.194.24.111] has joined #minecrafthelp
#1696 [22:09] * Bilks [webchat@104.194.24.111] has quit. (Network ban)
#1697 [22:10] <Dragon7> now what
#1698 [22:11] <Sam> i copied it and I hit the paste button but nothing is in the content box
#1699 [22:12] <Dragon7> 55.6 seconds and 254 ticks 4.57 ticks per second
#1700 [22:13] * the [webchat@76-247-29-118.lightspeed.rcsntx.sbcglobal.net] has joined #minecrafthelp
#1701 [22:13] <the> m back
#1702 [22:13] * calidomer [webchat@c-23-252-86-54.zetabroadband.com] has quit. (Quit: webchat.esper.net)
#1703 [22:13] * the is now known as Guest97018
#1704 [22:14] <Guest97018> im back, you said to get further instructions
#1705 [22:15] <CubeTheThird> Dragon7, open the .minecraft folder, and you should find a debug folder
#1706 [22:15] <Dragon7> ok
#1707 [22:16] <CubeTheThird> Guest97018, first see if you still have the issue
#1708 [22:16] <CubeTheThird> Dragon7, there, copy the profile info onto http://paste.ubuntu.com and give the URL here.
#1709 [22:16] <CubeTheThird> Sam, you have to paste it into the box first
#1710 [22:16] <CubeTheThird> Sam, the paste button is to submit it
#1711 [22:17] <Sam> yes i hit that button but nothing goes in it
#1712 [22:17] <CubeTheThird> Sam, you have to paste into it first. Ctrl + v
#1713 [22:19] <Sam> i go to the folder right click logs copy go to that link hit paste button but nothing
#1714 [22:19] * Alyssa [webchat@23-119-57-57.lightspeed.renonv.sbcglobal.net] has joined #minecrafthelp
#1715 [22:19] <Guest97018> IT WORKED
#1716 [22:19] <Sam> i even tried ctrl + v
#1717 [22:19] <CubeTheThird> Sam, ahh not quite. You need to open the log in notepad, and copy the text
#1718 [22:19] <CubeTheThird> Guest97018, awesome!
#1719 [22:19] <Sam> which one i have like 50 logs
#1720 [22:19] <Guest97018> dude thank you, its been like that for months
#1721 [22:19] <Dragon7> I don't see a debug folder I see a debug .txt file
#1722 [22:20] <Alyssa> I can't find Minecraft for Windows 10 and im pressed cuz i got it through a code
#1723 [22:20] <CubeTheThird> Sam, the latest one
#1724 [22:21] * joe [webchat@cpe-75-86-39-107.wi.res.rr.com] has quit. (Quit: webchat.esper.net)
#1725 [22:21] <Dragon7> and the .txt file is empty
#1726 [22:21] <CubeTheThird> Dragon7, there's no debug folder inside the .minecraft folder?
#1727 [22:21] <Dragon7> no
#1728 [22:21] <Sam> ok that worked its in content now what
#1729 [22:21] <CubeTheThird> Dragon7, what folders do you see there?
#1730 [22:21] <CubeTheThird> Sam, click the paste button to submit it, then give me the link to that page
#1731 [22:22] <CubeTheThird> Alyssa, on the windows store you mean/
#1732 [22:22] <Dragon7> game runtime, tmp, and tools
#1733 [22:22] <CubeTheThird> ?
#1734 [22:22] <CubeTheThird> Dragon7, ah.. not the right folder
#1735 [22:22] <CubeTheThird> ??> Dragon7 win/.minecraft
#1736 [22:22] <Mightyena> Dragon7: To get at Minecraft's locally stored files on Windows, press Win+R, and in the window that appears, type %AppData%\.minecraft and click OK.
#1737 [22:22] <Sam> https://paste.ubuntu.com/p/2xRKHMmk3W/
#1738 [22:22] <Alyssa> I can't find it at all and it says I don't have it on the store
#1739 [22:23] <Alyssa> but I already redeemed my code
#1740 [22:23] <Dragon7> it worked https://paste.ubuntu.com/p/pQ4drknDnQ/
#1741 [22:23] <CubeTheThird> Sam, hmm. Can you find the ops.json file and do the same thing?
#1742 [22:23] <CubeTheThird> Dragon7, alright gimme a few minutes
#1743 [22:24] <Dragon7> ok thank you soooooo much
#1744 [22:24] <CubeTheThird> Alyssa, umm.. you might want to contact microsoft support about that one
#1745 [22:24] <Sam> https://paste.ubuntu.com/p/Tm9pJfS3xs/
#1746 [22:24] <Alyssa> oof rip
#1747 [22:25] <Alyssa> thanks anyways
#1748 [22:25] <CubeTheThird> Dragon7, well... that's unusual....
#1749 [22:25] <Dragon7> ummm
#1750 [22:25] <CubeTheThird> Dragon7, does this issue happen with a brand new world?
#1751 [22:26] <Dragon7> lemme check
#1752 [22:26] <CubeTheThird> Sam, to be clear, your username is "DANCING_MIKEY" ?
#1753 [22:26] <Sam> yes
#1754 [22:28] <Dragon7> it doesn't happen in a new world which is definitely odd
#1755 [22:28] <CubeTheThird> Sam, hmm. Stop then server, then In the ops.json file, can you change your level from 0 to 4 ?
#1756 [22:29] <Sam> ok
#1757 [22:29] <Dragon7> on the menu screen it is at 50 which is fine, but my only the new world runs at 100
#1758 [22:30] <CubeTheThird> Dragon7, huh. I think we may have found a bug then
#1759 [22:30] <CubeTheThird> Dragon7, in the world causing problems, can you run this too: /debug report
#1760 [22:30] <Dragon7> me creating a new world fixed the entire issue thank you for you help and your time
#1761 [22:30] <CubeTheThird> Dragon7, ah... ok then
#1762 [22:31] <Dragon7> i will also try the debug in the older worlds though
#1763 [22:31] <CubeTheThird> Dragon7, if you are able to, I'd like you to make a bug report on the bug tracker (bugs.mojang.com) and attach both the profiler file you sent me, and the debug report I'm asking you to create with that command
#1764 [22:31] <Dragon7> ok will do thank you
#1765 [22:32] <Sam> that worked thank you so much
#1766 [22:32] <CubeTheThird> Sam, oh! awesome!!
#1767 [22:32] <CubeTheThird> Sam, dono why it was set to 0
#1768 [22:33] <Sam> again thank you so much for helping me
#1769 [22:33] <CubeTheThird> no problem!
#1770 [22:33] * Sam [webchat@24-171-65-46.dhcp.mtvr.il.charter.com] has quit. (Quit: webchat.esper.net)
#1771 [22:34] <CubeTheThird> alrighty time for bed. Gnight all
#1772 [22:35] <Dragon7> night thank you
#1773 [22:38] <Guest97018> one more question
#1774 [22:47] * jose [webchat@24-176-239-129.dhcp.atsc.ca.charter.com] has joined #minecrafthelp
#1775 [22:48] <jose> i would like a refund
#1776 [22:48] <jose> just bought the game and cant run it
#1777 [22:54] * jose [webchat@24-176-239-129.dhcp.atsc.ca.charter.com] has joined #minecrafthelp
#1778 [22:54] <jose> hello
#1779 [22:54] * jose [webchat@24-176-239-129.dhcp.atsc.ca.charter.com] has quit. (Client Quit)
#1780 [23:12] * digdog18 [webchat@cpe-101-183-8-169.qb03.qld.asp.telstra.net] has joined #minecrafthelp
#1781 [23:12] <digdog18> hello?
#1782 [23:15] * tommy [webchat@pool-98-110-123-137.cmdnnj.fios.verizon.net] has joined #minecrafthelp
#1783 [23:15] <tommy> hello?
#1784 [23:15] * tommy [webchat@pool-98-110-123-137.cmdnnj.fios.verizon.net] has quit. (Client Quit)
#1785 [23:23] <digdog18> hello?
#1786 [23:33] * Dragon7 [webchat@c-68-46-4-159.hsd1.mn.comcast.net] has quit. (Quit: webchat.esper.net)
#1787 [23:45] * dedezoka [webchat@177-74-138-31.pontocomnet.net.br] has joined #minecrafthelp
#1788 [23:46] <dedezoka> ola
#1789 [23:46] <dedezoka> hi
#1790 [23:46] <dedezoka> hello
#1791 [23:46] <dedezoka> client/server
#1792 [23:49] <dedezoka> https://paste.ubuntu.com/p/yJgmxJdKC2/
#1793 [23:50] * GigFledge [webchat@c-73-77-201-19.hsd1.tx.comcast.net] has joined #minecrafthelp
#1794 [23:50] <dedezoka> hello
#1795 [23:52] <dedezoka> #minecrafthelp
#1796 [23:53] <Andrio> dedezoka, try installing this: https://downloadcenter.intel.com/download/22167/Intel-Graphics-Media-Accelerator-Driver-Windows-7-64-Windows-Vista-64-exe-?product=81507
#1797 [23:54] <GigFledge> Hi! I've been having an issue with launching the game recently. I keep getting crashes after I click the play button, with the error, "Process crashed with exit code -1073740791" and I can't find anything anywhere referencing that exact exit code. I assume it's an issue with my computer and something on it, as the same exit code pulls up no matter
#1798 [23:54] <GigFledge> what version of the game I try to run, or if it's modded or not. Same crash with the same exit code. I've reinstalled minecraft, the launcher, twitch, my modpacks, java, graphics drivers, ran MemTest86 and found no issues with my ram, I have enough allocated. I'm honestly just at a loss on what I can do at this point.
#1799 [23:55] * Frieza [webchat@177.sub-174-250-83.myvzw.com] has joined #minecrafthelp
#1800 [23:57] <Frieza> I've been running into a problem with my game crashing before it even finishes loading up. i don't even get a crash report. the launcher just says due to an unknown error the game crashed.
#1801 [23:57] <GigFledge> open up the settings of your launcher, and tick the box for game logs, then run it
#1802 [23:58] <Frieza> done that. I can't make sense of it.
#1803 [23:58] <Frieza> it says at the end process crashed with exit code 1