#1 [00:00] <Andrio> ??> Frieza launcher/log
#2 [00:00] <Mightyena> Frieza: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#3 [00:01] <Andrio> GigFledge, by any chance does your PC have an NVIDIA video card?
#4 [00:02] <GigFledge> it does, yes. a 1080. I've updated to the lastest drivers
#5 [00:02] <GigFledge> latest* tired, can't type right
#6 [00:03] <Andrio> GigFledge, what version specifically?
#7 [00:03] <Frieza> https://paste.ubuntu.com/p/H3C7XDhXss/
#8 [00:03] <GigFledge> Version 431.60 Release: 7/23/2019
#9 [00:04] <Andrio> ok
#10 [00:04] <GigFledge> Is that an issue?
#11 [00:04] <Andrio> GigFledge, there was a dodgy version a while ago, but I'm not aware of that one having a problem.
#12 [00:05] <Andrio> (https://bugs.mojang.com/browse/MC-112780)
#13 [00:05] <Andrio> Frieza, did you change the launcher profile options at all?
#14 [00:07] <Frieza> not recently. i can't think of anything I might have changed. I was just playing it earlier today.
#15 [00:07] <GigFledge> Interesting.. that looks like a 2 year old issue, and yet it's the first thing I've seen that matches my exit code
#16 [00:08] * ThePieOfLyfe [webchat@97-90-44-241.dhcp.snlo.ca.charter.com] has joined #minecrafthelp
#17 [00:08] <ThePieOfLyfe> I am locked out of my minecraft account because I failed too many times to log in
#18 [00:08] <ThePieOfLyfe> please help
#19 [00:08] <Andrio> Frieza, try reinstailling the launcher through Windows settings.
#20 [00:08] <ThePieOfLyfe> I did
#21 [00:09] <ThePieOfLyfe> but am i locked out of my account for 24 hours?
#22 [00:09] <ThePieOfLyfe> if so can a mojang member unlock it?
#23 [00:09] <Frieza> thanks @Andrio I'll try that and get back to you if it doesn't work.
#24 [00:09] <ThePieOfLyfe> Andrio please help :/
#25 [00:09] <ThePieOfLyfe> I am locked out of my minecraft account because I failed too many times to log in
#26 [00:10] <Andrio> ThePieOfLyfe, it might be shorter than 24 hours; try after 1 hour
#27 [00:10] <Andrio> ??> ThePieOfLyfe login/throttle
#28 [00:10] <Mightyena> ThePieOfLyfe: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#29 [00:10] <Mightyena> ThePieOfLyfe: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#30 [00:10] <Andrio> ThePieOfLyfe, also try logging in at https://account.mojang.com/
#31 [00:10] <ThePieOfLyfe> im logged into mojang
#32 [00:10] <ThePieOfLyfe> okay.
#33 [00:11] * dedezoka [webchat@177-74-138-31.pontocomnet.net.br] has quit. (Quit: webchat.esper.net)
#34 [00:11] <Andrio> ??> ThePieOfLyfe tools/HJT
#35 [00:11] <Mightyena> ThePieOfLyfe: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#36 [00:11] <Mightyena> ThePieOfLyfe: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#37 [00:11] <ThePieOfLyfe> whats that
#38 [00:11] <Andrio> ThePieOfLyfe, it's a tool that gives us information about your computer that can help find other common causes for that
#39 [00:11] <ThePieOfLyfe> mightyena what if i did try to log in during the 1 hour
#40 [00:11] <ThePieOfLyfe> mightyena what if i did try to log in during the 1 hour
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#42 [00:12] * Devin3 [webchat@cpe-70-115-6-94.gt.res.rr.com] has joined #minecrafthelp
#43 [00:12] <Devin3> hELLO ?
#44 [00:12] <Devin3> Hello*
#45 [00:13] * ThePieOfLyfe3 [webchat@97-90-44-241.dhcp.snlo.ca.charter.com] has joined #minecrafthelp
#46 [00:13] <ThePieOfLyfe3> What if i did log into the minecraft during the 1 hour
#47 [00:13] * ThePieOfLyfe3 [webchat@97-90-44-241.dhcp.snlo.ca.charter.com] has quit. (Client Quit)
#48 [00:13] <Devin3> During 1 hour what ?
#49 [00:13] <Andrio> well, if you can't stay here for more than 7 seconds, I'm not really surprised
#50 [00:13] <Andrio> ??> Devin3 ask
#51 [00:13] <Mightyena> Devin3: Please don't ask to ask or just say "I need help" - just ask your question or state what you need help with, and be as specific as possible.
#52 [00:13] <Mightyena> Devin3: If you are unsure if the question is appropriate, just ask it and you will be informed if it is not.
#53 [00:14] <Devin3> I have tried 3 browsers, 3 different pay methods, I have attempted everything and no matter what I try I get "Credit card invalid please try again" When I know for sure that I have enough money in my account to purchase java.
#54 [00:15] <Devin3> Like, I just purchased a game 1 hour ago, and now I cannot purchase java when I have over the required amount to purchase it
#55 [00:15] <GigFledge> So I tried to do a clean install of the latest graphics drivers, just in case there was something old lingering around as the link you posted, Andrio, suggested. However I still have the same exit code.. would you have any other suggestions?
#56 [00:16] * Rob [webchat@115.129.73.149] has joined #minecrafthelp
#57 [00:16] <Frieza> I tried reinstalling the launcher and it didn't seem to improve anything. game's still crashing without even starting.
#58 [00:17] <Rob> Hi, I am having trouble finding my old paid for minecraft account
#59 [00:17] <Andrio> Devin3, maybe see https://help.mojang.com/customer/en/portal/articles/417071-i-can%E2%80%99t-make-a-purchase?b_id=5408
#60 [00:17] <Devin3> I can't even buy the game. Something is wrong with Mojang. Mojang is basically a trash company that doesn't care about the buyers
#61 [00:17] <Devin3> Andrio I have been here. I've tried ALL the steps and nothing works.
#62 [00:18] * joe [webchat@udp300316uds.hawaiiantel.net] has joined #minecrafthelp
#63 [00:19] <Andrio> well, if you're sure you're entering everything right and you've contacted your bank, I'm not sure what else can be done there either, myself
#64 [00:19] <joe> When I launch minecraft it just shows up as a grey screen
#65 [00:19] <joe> ive reinstalled minecraft and the latest java 3 times
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#67 [00:21] <Devin3> Maybe Mojang should step up their game and stop being such dickheads about the money and help their customers ?
#68 [00:21] <Absol> Devin3: Please keep it civil
#69 [00:21] <Devin3> Good day to you all, thanks for trying to help but mojang is shit and will continue to be shit. Good day to all.
#70 [00:21] * Absol kicked Devin3 from #minecrafthelp (Reason: evin3 :Keep it civilized, you are just a human being)
#71 [00:22] <Frieza> that guy was unpleasant. Andrio, i tried what you suggested, any other ideas?
#72 [00:25] <Frieza> nevermind. I have to go to work. I'll have to figure this out later.
#73 [00:25] * Frieza [webchat@177.sub-174-250-83.myvzw.com] has quit. (Quit: webchat.esper.net)
#74 [00:39] <GigFledge> So, without fail, when my minecraft is loading ( and I just tried to run a freshly clean install) it crashed and gives me the exit code -1073740791 right after it bring up a line for LWJGL Version 3.2.2 build 10
#75 [00:41] <GigFledge> No matter the version, I crash after it bring up the line for LWJGL
#76 [00:42] <GigFledge> https://paste.ubuntu.com/p/4HJnynQSrn/
#77 [00:47] <GigFledge> Are there any suggestions for what I could try? I'm just at a loss on what to do, and what programs may be causing the issue. It's getting to the point where I'm considering just a full, clean reinstall of windows
#78 [00:51] <GigFledge> Well, I'm going to try again tomorrow. I appreciate the earlier help, Andrio. Y'all have a good night
#79 [00:55] * martin_salazar [webchat@dynamic-186-28-64-188.dynamic.etb.net.co] has joined #minecrafthelp
#80 [00:55] <martin_salazar> hi
#81 [00:55] <martin_salazar> can anyone help me?
#82 [00:57] <martin_salazar> I had an account that i bought in 2015 but i cant log in, i have the email with proves that i had an account but basically i cant change the password because i dont get the mojang email, so i need help to change the password
#83 [00:57] <martin_salazar> can someone help me?
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#85 [01:10] * Ada [webchat@120.158.131.145] has joined #minecrafthelp
#86 [01:12] <Ada> I can't migrate my account because I don't remember which email I used so I can't change my password or access my transaction Id
#87 [01:15] * Kash [webchat@c-73-243-6-42.hsd1.co.comcast.net] has joined #minecrafthelp
#88 [01:16] * Treecat [webchat@dslb-188-098-170-152.188.098.pools.vodafone-ip.de] has joined #minecrafthelp
#89 [01:17] <Kash> Hello. I tried to migrate my account. I was able to reset my password because I have access to the email, but apparently I do not have the right username and that issue won't let me migrate. I swear I have the right one. What do I do?
#90 [01:20] <Treecat> Hi! I can´t get Minecraft started on my Mac. It downloaded without Problems (the Java editition) but if we press "Play" then it starts to load and stops half way saying that there was a breakdown. My Computer runs on OS X Yosemite version 10.10.5 I thought that should be fine, from what I read. Thanks for helping!
#91 [01:21] <Kash> NVM> Fixed it. Found my username in a very old email. Thanks!
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#96 [01:44] * Koukun [webchat@KD119106208115.ppp-bb.dion.ne.jp] has joined #minecrafthelp
#97 [01:44] <Koukun> excuse me!
#98 [01:45] <Koukun> I can not log in to Minecraft.
#99 [01:46] <Koukun> Login button does not respond in Minecraft formula.
#100 [01:47] <Koukun> In the launcher, "E-mail address should be used if the account was created after November 2012 or it has been migrated. Otherwise, please use username." I will
#101 [01:48] <Koukun> I've been waiting for 24 hours ago, but I can't wait.
#102 [01:50] <Koukun> help me
#103 [01:55] * xShot_Bro [webchat@42.115.105.115] has joined #minecrafthelp
#104 [01:56] <xShot_Bro> How do I know if Mojang's mail service marked my email as closed?
#105 [01:57] <boran> Hi! I purchased my Minecraft account way back in July 2012, with one of those account cards you could buy at game stores. I had no problems with it back then and just played with that account. After a while I stopped playing Minecraft for a few years and I recently got back into the game.
#106 [01:57] <boran> I thought I could pick up where I left off, but when I downloaded the game again and finally got the whole account migration thing figured out, it was still only letting me play the demo. My account is saying I haven't purchased the game. I don't want to have to buy the game AGAIN now when I've already bought the game years ago. Do you know how I c
#107 [01:57] <boran> an fix this? Do I have to go right to Mojang about it? Thanks
#108 [02:06] * itsaydoss [webchat@193-115-116-232.tpgi.com.au] has joined #minecrafthelp
#109 [02:07] <itsaydoss> So I am getting, blue squares 2x2 to describe them. they look like glitched out renders of some sort and also my chunks aren't loading to the point I can see through the world. Any fix?
#110 [02:07] <itsaydoss> I can take a screenshot if needed but if it has already been a problem in the past for anyone else I'll just ask first
#111 [02:10] <itsaydoss> My screen also keeps flashing/flickering
#112 [02:11] * paige [webchat@59-102-71-154.tpgi.com.au] has joined #minecrafthelp
#113 [02:12] <paige> im just wondering how im supppose to dwon load it after i have brought it?
#114 [02:16] * c003y [~nes@69.17.188.160] has quit. (Ping timeout: 202 seconds)
#115 [02:23] <Koukun> ?
#116 [02:27] <Koukun> I did not want to log in.
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#119 [02:39] * Jag [webchat@45-124-203-50.nat.sa.cust.uniti.network] has joined #minecrafthelp
#120 [02:39] <Jag> Hello?
#121 [02:40] * Jag [webchat@45-124-203-50.nat.sa.cust.uniti.network] has quit. (Client Quit)
#122 [02:55] * mineloader4d [webchat@HSI-KBW-37-49-54-226.hsi14.kabel-badenwuerttemberg.de] has joined #minecrafthelp
#123 [02:57] <mineloader4d> Hi guys, does someone has experience with migrating a minecraft account without access to the old email or transaction id? I basicly have nothing.
#124 [02:59] * Chris [webchat@176.54.142.250] has joined #minecrafthelp
#125 [03:00] <Chris> I have not received the verifcation email for my Mojang account and it's been over 15 hours. I've requested several emails, checked all details are correct and checked junk folder. How can I solve this? Should it not be instant/automated?
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#128 [03:03] <Chris> hello?
#129 [03:06] * y2 [webchat@81-178-162-205.dsl.pipex.com] has joined #minecrafthelp
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#131 [03:10] * Shoton [webchat@cpe-120-156-63-198.qb04.qld.asp.telstra.net] has joined #minecrafthelp
#132 [03:11] <Shoton> Hi, I still have an old premium Minecraft account and can't migrate my account to a new mojang acc because I can't remember the email I used to create my account many years ago. I am not sure how to find what email I used...
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#141 [03:59] * Dezmin187 [webchat@client-1921697381.main.lnbgtn.monsterbroadband.com] has joined #minecrafthelp
#142 [04:00] <Dezmin187> I am having trouble launching Minecraft. Everytime I launch (any version), It'll go to the Mojang title screen as normal, however, It will not go past that. It will just freeze there and not respond. How do I fix this issue?
#143 [04:01] <Sean> Hi, i have mine craft on xbox 360 and live in Namibia,i set my initial setup to india so i can buy and game online,but as soon as i wanto purchase map packs etc. it says enter your billing info,so then i do,,then it sais put in your email and its pasword,when i do that it keeps saying incorrect pasword,but its not?can i buy maps or map packs throug
#144 [04:01] <Sean> h my phone on debit card and just retrieve it some where?
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#149 [04:07] <KSPoppy> I purchased Minecraft in 2012. Sometime between then and now it was migrated to a Mojang account and now I can't log in. I haven't played this game in years, but I would really like to start playing again
#150 [04:07] <iNeEdHelP> hi, I'm really sorry to bother you all but I can't download minecraft on mac for my lil sis, every time I try to launch the game an error message appear and ask me to drag the game to the application and every time I've repeated the action the same error message display. (I've already downloaded Java 8 and OpenGL but it doesn't help)
#151 [04:07] <Alan> My daughter cannot remember email or password to login with but we do know security questions can we reset using these
#152 [04:12] * Alan [webchat@89.221-27-211.dynamic.dsl.ade.iprimus.net.au] has quit. (Quit: webchat.esper.net)
#153 [04:24] * byMineus [webchat@pD9EC15B0.dip0.t-ipconnect.de] has joined #minecrafthelp
#154 [04:25] <byMineus> I can't login into my Minecraft Account and I don't receive E-Mails by Mojang eventhough my Account is registered
#155 [04:29] * Frenkelzinga [webchat@host-89-200-5-136.kpn-gprs.nl] has joined #minecrafthelp
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#157 [04:29] * Luke [webchat@125-237-163-208-vdsl.sparkbb.co.nz] has joined #minecrafthelp
#158 [04:29] <Luke> yo when can I get a refund or smn?
#159 [04:30] <Luke> hellloo
#160 [04:31] <byMineus> Be patient
#161 [04:32] <Luke> who are ye
#162 [04:33] <Luke> fuck bruh a few hours, why not just have a refund system like steam
#163 [04:33] <Absol> Luke: Please keep it civil
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#166 [04:35] <byMineus> I can't login into my Minecraft Account and I don't receive E-Mails by Mojang eventhough my Account is registered. I know which email it was and i know my security questions but i cant login
#167 [04:35] * KSPoppy [webchat@ip68-102-224-134.ks.ok.cox.net] has quit. (Quit: webchat.esper.net)
#168 [04:36] <byMineus> Is there a way to login without Password but with only the security questions
#169 [04:40] * iNeEdHelP [webchat@179.111.207.77.rev.sfr.net] has quit. (Quit: webchat.esper.net)
#170 [04:53] * Namya [webchat@host86-130-81-250.range86-130.btcentralplus.com] has joined #minecrafthelp
#171 [04:54] <Namya> Hi
#172 [04:55] <Namya> I'm on playing the latest release of Minecraft and it keeps crashing every time I attempt to load a world.
#173 [05:06] <Sean> Absol...any info?
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#176 [05:13] * BBn0S [webchat@D47098DE.rev.sefiber.dk] has joined #minecrafthelp
#177 [05:14] <BBn0S> Hey, i cant login but my friend can from his pc, what can this be
#178 [05:21] * Patrick [webchat@cpe-120-147-133-152.vb10.vic.asp.telstra.net] has joined #minecrafthelp
#179 [05:22] <BBn0S> #minecrafthelp Hey, i cant login but my friend can from his pc, what can this be
#180 [05:22] <Patrick> Why can I not purchase minecraft?
#181 [05:22] <Patrick> #minecrafthelp Why can I not purchase minecraft
#182 [05:24] <BBn0S> can you login?
#183 [05:25] * kashike [kashike@is.sleeping.in.the.kingdom.of.kandarin.xyz] has quit. (Ping timeout: 206 seconds)
#184 [05:25] * AntyCo [webchat@xdsl-31-130-96-18.wist.com.pl] has joined #minecrafthelp
#185 [05:25] <AntyCo> I can't write on chat
#186 [05:26] <BBn0S> Yeah you can
#187 [05:26] <AntyCo> when i try the game writes "cannot send chat message"
#188 [05:27] <BBn0S> Maybe you are chat banned in that server
#189 [05:27] <AntyCo> in WHOLE game
#190 [05:27] <BBn0S> oh
#191 [05:27] <AntyCo> singleplayer too
#192 [05:27] <BBn0S> well damn
#193 [05:27] <BBn0S> Have you wrote a message to their email?
#194 [05:28] <AntyCo> ?
#195 [05:28] <Andrio> That means you have chat turned off in the options.
#196 [05:28] <Andrio> Andrio, that means you have chat turned off in the options.
#197 [05:28] <AntyCo> ok i will try
#198 [05:28] <BBn0S> Andrio can you help me?
#199 [05:28] * Sean [webchat@197.188.149.195] has quit. (Quit: webchat.esper.net)
#200 [05:29] <Andrio> BBn0S, can you log in at https://account.mojang.com/ ?
#201 [05:30] <BBn0S> Yeah, but not minecraft.net or the launcher
#202 [05:30] <Andrio> ??> BBn0S tools/HJT
#203 [05:30] <Mightyena> BBn0S: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#204 [05:30] <Mightyena> BBn0S: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#205 [05:30] <BBn0S> Uhm that doesent sounds safe?
#206 [05:33] <AntyCo> andrio where can i find that option?
#207 [05:33] <BBn0S> https://paste.ubuntu.com/p/vkqDGBMyfN/ here i guess
#208 [05:34] <Andrio> AntyCo, if I recall correctly 'Multiplayer settings'
#209 [05:34] <Andrio> ??> BBn0S info/MCLeaks
#210 [05:34] <Mightyena> BBn0S: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#211 [05:34] <Mightyena> BBn0S: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#212 [05:34] <Andrio> ??> BBn0S win/hosts/edit
#213 [05:34] <Mightyena> BBn0S: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#214 [05:34] <Mightyena> BBn0S: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#215 [05:37] <AntyCo> andrio where is that multiplayer settings?
#216 [05:37] <Andrio> AntyCo, in your game options
#217 [05:38] <AntyCo> ?
#218 [05:39] <AntyCo> andrio ?
#219 [05:39] <Andrio> AntyCo?
#220 [05:40] <AntyCo> andrio i can't find it sorry :(
#221 [05:40] <Andrio> AntyCo, this is Java Edition, right?
#222 [05:40] <AntyCo> andrio yea
#223 [05:42] <Andrio> AntyCo, go to the title screen of the game, click Options and tell me what is there
#224 [05:42] <AntyCo> andrio are y here?
#225 [05:47] <AntyCo> andrio fov: Quake Pro, Realms Notifications: on, Skin Customization..., Video Settings..., Controls..., Language..., Chat Settings..., Resource Packs..., Accessibility Settings..., Done
#226 [05:48] <Andrio> AntyCo, try Chat Settings
#227 [05:49] <BBn0S> I LOVE YOU GUYS, I PROMISE I WILL MAKE A GIVEAWAY FOR A REAL COPY OFF MINECRAFT, I BOUGTH IT LAST NIGTH I LOVE YOU
#228 [05:49] <Andrio> no problem :o
#229 [05:51] * BBn0S [webchat@D47098DE.rev.sefiber.dk] has quit. (Quit: webchat.esper.net)
#230 [05:51] * Blinkfox [webchat@157-225-105-73.south.dsl.telkomsa.net] has joined #minecrafthelp
#231 [05:52] <AntyCo> andrio Chat: Commands Only, Colors: on, Web links: on, Prompt links: on, (some size's scales and others), Chat background: Default, Chat Shadow: on, Reduced debug info: off Command suggetions: on, Narrator: off.
#232 [05:52] <Blinkfox> Hey, i recently bought minecraft- played it for an hour or two and figured it wasn't the game for me. I tried sending an email to refund the game a couple of days ago but haven't heard back. Any idea on what I can do since it's supposed to be within 15 days of purchase?
#233 [05:53] <Andrio> AntyCo, turn chat on fully
#234 [05:53] <Andrio> ??> Blinkfox account/send-email/wait-time
#235 [05:53] <Mightyena> Blinkfox: Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: https://help.mojang.com/customer/portal/articles/359446
#236 [05:53] <AntyCo> ok i will try
#237 [05:54] <AntyCo> andrio Chat into shown?
#238 [05:54] * Blinkfox [webchat@157-225-105-73.south.dsl.telkomsa.net] has quit. (Client Quit)
#239 [05:55] * Blinkfox [webchat@157-225-105-73.south.dsl.telkomsa.net] has joined #minecrafthelp
#240 [05:55] <AntyCo> andrio thanks you so much!
#241 [05:55] <AntyCo> andrio it works!
#242 [05:55] <AntyCo> Bye
#243 [05:55] <Andrio> no problem.
#244 [05:56] <Blinkfox> Hey, got disconnected for a moment. Is there any way to refund my game any quicker? sent them an email a few days ago but no response left
#245 [05:58] <Andrio> Blinkfox, unfortunately there is not
#246 [05:58] <Blinkfox> So i'd have to wait a few months for them to catch up to my email?
#247 [06:00] <Andrio> Blinkfox, I believe so.
#248 [06:00] <Blinkfox> gotcha, appreciate your time. take care
#249 [06:00] * Blinkfox [webchat@157-225-105-73.south.dsl.telkomsa.net] has quit. (Quit: webchat.esper.net)
#250 [06:05] * blue_wuppo [webchat@047-227-188-249.res.spectrum.com] has joined #minecrafthelp
#251 [06:05] <blue_wuppo> Hey, is anyone there?
#252 [06:05] <blue_wuppo> i was curious on the possibility of editing the launcher background
#253 [06:06] * Hannah [webchat@host109-155-125-115.range109-155.btcentralplus.com] has joined #minecrafthelp
#254 [06:07] <Hannah> hi I can't get into my account which I purchased. can't remember email used to purchase. how can I get into my account
#255 [06:07] <Andrio> ??> Hannah account/forgot-email
#256 [06:07] <Mightyena> Hannah: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#257 [06:08] <Hannah> tried that but no email is coming through on any account
#258 [06:09] <Hannah> we think we paid £17.95 in 2017 for a Minecraft premium account but cannot remember the email to go with it although we think our username is correct
#259 [06:10] <Andrio> Hannah, checked your spam folders?
#260 [06:10] <Hannah> don't worry
#261 [06:10] * Hannah [webchat@host109-155-125-115.range109-155.btcentralplus.com] has quit. (Client Quit)
#262 [06:10] <Andrio> No you
#263 [06:14] <blue_wuppo> dont mean to spam, just unsure if people can read previous messages. i was wondering how (if it is possible) to edit the launcher's background photo.
#264 [06:15] <Andrio> I have no idea about modding the launcher
#265 [06:16] * Drk_Knight69 [webchat@175.140.115.208] has joined #minecrafthelp
#266 [06:18] <Drk_Knight69> Help! I want to buy Minecraft Java Edition and the informations are all correct, but it says that the informations are wrong. What can I do now?
#267 [06:38] * Patrick [webchat@cpe-120-147-133-152.vb10.vic.asp.telstra.net] has quit. (Quit: webchat.esper.net)
#268 [06:42] * Cgy [webchat@106-69-228-100.dyn.iinet.net.au] has joined #minecrafthelp
#269 [06:43] <boran> Hi! I purchased my Minecraft account way back in July 2012, with one of those account cards you could buy at game stores. I had no problems with it back then and just played with that account. After a while I stopped playing Minecraft for a few years and I recently got back into the game.
#270 [06:43] <boran> I thought I could pick up where I left off, but when I downloaded the game again and finally got the whole account migration thing figured out, it was still only letting me play the demo. My account is saying I haven't purchased the game. I don't want to have to buy the game AGAIN now when I've already bought the game years ago. Do you know how I c
#271 [06:43] <boran> an fix this? Do I have to go right to Mojang about it? Thanks
#272 [06:43] * Absol kicked boran from #minecrafthelp (Reason: oran :Stop spamming)
#273 [06:43] <Cgy> I just redeemed my code but it seems like it still shows that i have not yet purchased the game
#274 [06:47] * Cgy [webchat@106-69-228-100.dyn.iinet.net.au] has quit. (Client Quit)
#275 [06:58] * Axel [webchat@232.115.14.37.dynamic.jazztel.es] has joined #minecrafthelp
#276 [06:58] <Axel> hello?
#277 [07:01] <Axel> Hello, I try to start my game and I get this error
#278 [07:03] * Axel [webchat@232.115.14.37.dynamic.jazztel.es] has quit. (Quit: webchat.esper.net)
#279 [07:12] * SoupDish [webchat@203-111-186-27.tpgi.com.au] has joined #minecrafthelp
#280 [07:12] * SoupDish [webchat@203-111-186-27.tpgi.com.au] has quit. (Client Quit)
#281 [07:12] * ayeitsmatt [webchat@host-92-13-238-30.as43234.net] has joined #minecrafthelp
#282 [07:12] * ayeitsmatt [webchat@host-92-13-238-30.as43234.net] has quit. (Client Quit)
#283 [07:16] * Chengi [webchat@90-230-221-52-no552.tbcn.telia.com] has joined #minecrafthelp
#284 [07:18] <Chengi> I have a legacy account, i only know my username and password, not my email. It seems like i need my transaction ID to migrate, but of course i can't access that if it is sent to my email. Is there any way i can migrate my account knowing only my username and password?
#285 [07:32] * TheFieryScorpion [webchat@87.227.219.161] has joined #minecrafthelp
#286 [07:44] * Sue [webchat@c-68-52-238-207.hsd1.tn.comcast.net] has joined #minecrafthelp
#287 [07:45] <Sue> I cannot log in into my account on my computer but I can easily log in on my phone. it has been atleast 3 days since I brought Minecraft and it wont log me in.
#288 [07:58] * Rusty [webchat@208.92.25.52] has joined #minecrafthelp
#289 [07:58] * cyphase [~cyphase@c-73-222-118-114.hsd1.ca.comcast.net] has joined #minecrafthelp
#290 [07:58] <Rusty> Hello?
#291 [07:59] <Rusty> whatever it says to ask
#292 [08:00] <Rusty> I have a server that I've been running for about a week for me and my friends to play on
#293 [08:00] <Rusty> One day out of the blue everything froze
#294 [08:00] <Rusty> The sun and moon wouldn't move, dirt never turned to grass, and no mobs dropped XP or any of their drops
#295 [08:00] <Rusty> I have never messed with gamerules or even the console at all
#296 [08:00] <Rusty> I am the only person with access to the server and am the only operator
#297 [08:01] <Rusty> What is happening to my world?
#298 [08:09] * Rusty [webchat@208.92.25.52] has quit. (Quit: webchat.esper.net)
#299 [08:23] * ozzie [webchat@27-33-147-42.static.tpgi.com.au] has joined #minecrafthelp
#300 [08:24] <ozzie> I sent a support request but fixed the problem myself. is it possible to cancel the request?
#301 [08:45] * lowe87 [webchat@cpc115322-nfds16-2-0-cust128.8-2.cable.virginm.net] has joined #minecrafthelp
#302 [08:45] * lowe87 [webchat@cpc115322-nfds16-2-0-cust128.8-2.cable.virginm.net] has quit. (Client Quit)
#303 [08:55] * VelvetDiamonds [webchat@cpc122572-lee214-2-0-cust62.7-1.cable.virginm.net] has joined #minecrafthelp
#304 [08:55] <VelvetDiamonds> Hey can anyone help me i cant remember the email for my acc VelvetDiamonds what should i do?
#305 [08:55] <VelvetDiamonds> its an old acc
#306 [08:55] * Wasabi2320 [webchat@h77-53-243-164.cust.a3fiber.se] has joined #minecrafthelp
#307 [08:55] * ozzie [webchat@27-33-147-42.static.tpgi.com.au] has joined #minecrafthelp
#308 [08:56] <Wasabi2320> How do I change my security questions
#309 [08:56] <Wasabi2320> I forgot them
#310 [08:56] <VelvetDiamonds> support wont reply i put a ticket in on the 12th jul
#311 [08:56] <Wasabi2320> omg
#312 [08:56] * ozzie [webchat@27-33-147-42.static.tpgi.com.au] has quit. (Client Quit)
#313 [08:56] * Splitzey [webchat@152-123.cust.westnet.ie] has joined #minecrafthelp
#314 [08:56] * Wasabi2320 [webchat@h77-53-243-164.cust.a3fiber.se] has quit. (Client Quit)
#315 [08:56] * dara [webchat@92.98.236.147] has joined #minecrafthelp
#316 [08:56] <Splitzey> hi
#317 [08:57] <dara> hello
#318 [08:57] <Splitzey> i am going to buy the game but i cant login
#319 [08:57] * aWildFrame [webchat@82-76-13-16.rdsnet.ro] has joined #minecrafthelp
#320 [08:57] <Splitzey> i click the green login button but nothing happens
#321 [08:57] <Splitzey> it just goes grey
#322 [08:58] <VelvetDiamonds> dude support is wank they need to hire more people funny since minecraft is a billion dollar enterprise
#323 [08:58] <Absol> VelvetDiamonds: Please keep it civil
#324 [08:58] <dara> periodt
#325 [08:58] <VelvetDiamonds> dude support is bad they need to hire more people funny since minecraft is a billion dollar enterprise
#326 [08:58] * aWildFrame [webchat@82-76-13-16.rdsnet.ro] has quit. (Client Quit)
#327 [08:58] <Splitzey> any1 have a solution?
#328 [09:02] <dara> that happened to me too
#329 [09:03] <Chengi> VelvetDiamondsi i have the same problem
#330 [09:04] * Chengi1 [webchat@90-230-221-52-no552.tbcn.telia.com] has joined #minecrafthelp
#331 [09:05] * Chengi1 [webchat@90-230-221-52-no552.tbcn.telia.com] has quit. (Client Quit)
#332 [09:05] <Splitzey> F
#333 [09:05] <Splitzey> f
#334 [09:05] <Splitzey> its so annoying i just wanna buy the game'
#335 [09:05] * Splitzey [webchat@152-123.cust.westnet.ie] has quit. (Quit: webchat.esper.net)
#336 [09:11] * pvangemen [webchat@130.43.101.176.dsl.dyn.forthnet.gr] has joined #minecrafthelp
#337 [09:13] <pvangemen> Hey guys, whenever I click to open minecraft on my mac it gives a notification from apple saying: minecraft has suddenly stopped working
#338 [09:14] * Sue [webchat@c-68-52-238-207.hsd1.tn.comcast.net] has quit. (Quit: webchat.esper.net)
#339 [09:14] <pvangemen> This is even before the game has opened
#340 [09:14] * pvangemen [webchat@130.43.101.176.dsl.dyn.forthnet.gr] has quit. (Client Quit)
#341 [09:16] * hes [webchat@ip4dab2126.direct-adsl.nl] has joined #minecrafthelp
#342 [09:16] <hes> hey, i have bought the windows 10 version of minecraft and a friend told me i am supposed to be able to get the java version free at java but i cant figure out how
#343 [09:16] * Lootinglouie [webchat@193.57.2.59] has joined #minecrafthelp
#344 [09:18] <Lootinglouie> Hey there quick question. I dont get logged in into my account on Minecraft.net after solving the ReCaptcha. known issue atm?
#345 [09:24] * Mr_Tumnus90 [webchat@203.190.54.62] has joined #minecrafthelp
#346 [09:26] * Mr_Tumnus90 [webchat@203.190.54.62] has quit. (Client Quit)
#347 [09:27] * hes [webchat@ip4dab2126.direct-adsl.nl] has quit. (Quit: webchat.esper.net)
#348 [09:28] * ThePieOfLyfe [webchat@97-90-44-241.dhcp.snlo.ca.charter.com] has joined #minecrafthelp
#349 [09:28] <ThePieOfLyfe> Hello I tried too many times to log in yesterday and now I'm locked out of my account
#350 [09:28] <ThePieOfLyfe> What do i do
#351 [09:31] * Ashjan2000 [webchat@104.128.136.30] has joined #minecrafthelp
#352 [09:33] <Ashjan2000> I need help with migrate my minecraft account to a Mojang account.
#353 [09:35] * Bisgaard [webchat@85.184.181.166] has joined #minecrafthelp
#354 [09:36] * ThePieOfLyfe [webchat@97-90-44-241.dhcp.snlo.ca.charter.com] has quit. (Quit: webchat.esper.net)
#355 [09:36] <Bisgaard> Hello, i don´t get any recover emails sent to me when requested, so i can´t seem to connect to my account in any way.
#356 [09:46] * julia2b [webchat@lib33-h02-176-137-174-209.dsl.sta.abo.bbox.fr] has quit. (Quit: webchat.esper.net)
#357 [10:01] * Chengi [webchat@90-230-221-52-no552.tbcn.telia.com] has quit. (Quit: webchat.esper.net)
#358 [10:06] * Spuy [webchat@82-74-221-143.cable.dynamic.v4.ziggo.nl] has joined #minecrafthelp
#359 [10:06] <Spuy> hello ?
#360 [10:08] <Spuy> I have a mojang account and i can't login in the launcher, it says that i am not online. Someone please help me.
#361 [10:08] * Pops [webchat@97e60ff2.skybroadband.com] has joined #minecrafthelp
#362 [10:10] <Pops> everytime i try to load up minecraft it says not responding on the loading screen then crashes (Process crashed with exit code -805306369) ive removed all my mods redownloded minecraft updated my drivers and nothing is working
#363 [10:26] * miniozoid [webchat@host86-139-100-248.range86-139.btcentralplus.com] has joined #minecrafthelp
#364 [10:27] <miniozoid> please help me
#365 [10:28] <miniozoid> hello?
#366 [10:28] * MrSkips [webchat@176-196-78-247.goodline.info] has joined #minecrafthelp
#367 [10:28] <miniozoid> when i press log in on minecraft.net nothing happens
#368 [10:29] * Clau [webchat@188.27.151.247] has joined #minecrafthelp
#369 [10:29] * MrSkips [webchat@176-196-78-247.goodline.info] has quit. (Client Quit)
#370 [10:29] <Clau> hello, I am in need of help with my minecraft game. I have a mojang account, I have purchased the game in the past, but my username is now free and I can only play the demo
#371 [10:31] <miniozoid> https://help.mojang.com/customer/portal/articles/1218766
#372 [10:31] <miniozoid> when i press log in on minecraft.net nothing happens
#373 [10:34] * Mike3 [webchat@ip51ce3f31.speed.planet.nl] has joined #minecrafthelp
#374 [10:35] * RubenM [webchat@ip-213-127-54-16.ip.prioritytelecom.net] has joined #minecrafthelp
#375 [10:35] <Spuy> I have a mojang account and i can't login in the launcher, it says that i am not online. Someone please help me.
#376 [10:35] <Mike3> I can't login on the site
#377 [10:35] <RubenM> I don't rember the 3 Security questions and cannot reset them.. help?
#378 [10:36] <Clau> there should be some option on the page that lets you reset the questions, using your email and password
#379 [10:37] <RubenM> I tryed that with my E-mail but i dind't get an email back..
#380 [10:37] <miniozoid> someone please help me
#381 [10:38] <miniozoid> when i press log in on minecraft.net nothing happens
#382 [10:38] * RubenM [webchat@ip-213-127-54-16.ip.prioritytelecom.net] has quit. (Client Quit)
#383 [10:39] <Spuy> I have a mojang account and i can't login in the launcher, it says that i am not online. Someone please help me.
#384 [10:40] <Clau> Help, my username does not exist anymore and i can not play the game. Mojang account is active, giftcodes given to friends show up, but my own game does not, and, as said before, username shows up as not taken by anyone
#385 [10:44] <Mike3> miniozoid I have the same problem
#386 [10:46] * PhilippFinzel [webchat@p549ED02A.dip0.t-ipconnect.de] has joined #minecrafthelp
#387 [10:46] * PhilippFinzel [webchat@p549ED02A.dip0.t-ipconnect.de] has quit. (Client Quit)
#388 [10:48] <miniozoid> Mike3 nice to know im not the onle one
#389 [10:48] * zRawan [webchat@dynamic.185.3.144.77.ccc.net.il] has joined #minecrafthelp
#390 [10:48] <miniozoid> only*
#391 [10:49] <zRawan> my account was hacked
#392 [10:49] <Mike3> miniozoid do you also get the captcha?
#393 [10:50] <zRawan> no !
#394 [10:50] <zRawan> my account name zRawan
#395 [10:52] <miniozoid> its fixed hooray
#396 [10:53] <zRawan> After I do not receive messages on the gmail of Mojong
#397 [10:54] <miniozoid> mike3 use mcleaks authenticator to swich ur login server to mc leaks then mojang
#398 [10:55] <Lord_Ralex> No
#399 [10:55] <Lord_Ralex> That is not only dumb, but illegal.
#400 [10:55] * Lord_Ralex kicked miniozoid from #minecrafthelp (Reason: iniozoid :And I'm not in the mood to hear promotion of that tool)
#401 [10:56] <Mike3> what is mcleaks
#402 [10:56] <Mike3> I just want to login
#403 [10:56] <zRawan> what is mcleaks ?
#404 [10:56] <Mike3> and buy the game
#405 [10:56] <Lord_Ralex> An illegal tool that steals your account information
#406 [10:56] <Lord_Ralex> Mike3, use a different browser.
#407 [10:56] * ll [webchat@177-84-238-5.infortek.net.br] has joined #minecrafthelp
#408 [10:56] <zRawan> ohh
#409 [10:57] <zRawan> no
#410 [10:57] <zRawan> i don't use adifferent browser !
#411 [10:57] * miniozoid [webchat@host86-139-100-248.range86-139.btcentralplus.com] has joined #minecrafthelp
#412 [10:57] <miniozoid> well it worked imma uninstall it now
#413 [10:57] <Lord_Ralex> zRawan, there is nothing we can do about that here, you need to email Mojang to recover your work.
#414 [10:58] <Lord_Ralex> ??> zRawan mojang/email
#415 [10:58] <Mightyena> zRawan: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#416 [10:58] <Mightyena> zRawan: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#417 [10:58] <Lord_Ralex> miniozoid, so when you lose your account, because that tool steals your information, don't go whining to us.
#418 [10:58] <miniozoid> k
#419 [10:58] <miniozoid> its gone now
#420 [10:58] <Andrio> miniozoid, change your password.
#421 [10:58] <miniozoid> ive done that
#422 [10:58] <miniozoid> today
#423 [10:59] <miniozoid> twice actually
#424 [10:59] <Andrio> ok, good
#425 [10:59] <zRawan> i don't use any tool !!!!
#426 [10:59] <zRawan> and i can't reset passowrd
#427 [10:59] * ll [webchat@177-84-238-5.infortek.net.br] has quit. (Client Quit)
#428 [10:59] <Lord_Ralex> zRawan, no one is talking to you about any tools...
#429 [10:59] <Lord_Ralex> zRawan, you were told what to do: Email Mojang. https://help.mojang.com/customer/portal/emails/new
#430 [11:00] <Mike3> a different browser doesn't work
#431 [11:00] <zRawan> Lord_Ralex i appeal :)
#432 [11:01] <zRawan> 1m i want make reset passowrd
#433 [11:03] <zRawan> no
#434 [11:03] <Andrio> Mike3, can you log in at https://account.mojang.com/ ?
#435 [11:03] <zRawan> i don't have any massage in my gmail
#436 [11:04] <zRawan> any one talk arabic here ?
#437 [11:04] <zRawan> i don't speak english 100%100
#438 [11:05] <Andrio> zRawan, no
#439 [11:06] <zRawan> :(
#440 [11:06] <zRawan> ok no proplem
#441 [11:06] <miniozoid> zrawan https://translate.google.co.uk/ now u speak every language
#442 [11:06] <zRawan> miniozoid this is what I do
#443 [11:06] <Spuy> I have a mojang account and i can't login in the launcher, it says that i am not online. Someone please help me.
#444 [11:06] <miniozoid> oh
#445 [11:08] <zRawan> miniozoid you trying for back up my account ?
#446 [11:08] <Andrio> (poorly)
#447 [11:09] <Andrio> ??> Spuy tools/HJT
#448 [11:09] <Mightyena> Spuy: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#449 [11:09] <Mightyena> Spuy: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#450 [11:09] <Andrio> also, do you speak Klingon?
#451 [11:09] <Spuy> wait what >
#452 [11:09] <zRawan> no
#453 [11:10] <zRawan> Help me !
#454 [11:10] <zRawan> My account was hacked
#455 [11:10] <Andrio> zRawan, contact Mojang.
#456 [11:11] <Spuy> I have a mojang account and i can't login in the launcher, it says that i am not online. Someone please help me.
#457 [11:12] <Spuy> :
#458 [11:12] <Spuy> I have a mojang account and i can't login in the launcher, it says that i am not online. Someone please help me.
#459 [11:12] * Minecraft_player [webchat@76-240-245-214.lightspeed.dybhfl.sbcglobal.net] has joined #minecrafthelp
#460 [11:13] <zRawan> i make reset passowrd but don't sent for me in gmail any thing for mojang !
#461 [11:14] <Minecraft_player> My issue is that I have extreme frame stuttering in Minecraft. FPS ranges from 400 to 10, with constant lower dips.
#462 [11:15] <zRawan> Andrio Mike3 miniozoid i make reset passowrd but don't sent for me in gmail any thing for mojang !
#463 [11:15] <Minecraft_player> My drivers are up to date. I have a mid range system. It has an RX580 8gb graphics card and a ryzen 3 2200g processer. I also have 8gbs of DDR4 Ram.
#464 [11:16] <Minecraft_player> Downloading optifine and running really low settings only alleviates the problem, but not fixes it.
#465 [11:16] <zRawan> +
#466 [11:16] <Minecraft_player> My system should be able to run minecraft at all high setting, with a reasonable render distance.
#467 [11:17] * Lord_Ralex kicked zRawan from #minecrafthelp (Reason: Rawan :https://help.mojang.com/customer/portal/emails/new)
#468 [11:17] <Minecraft_player> How can I fix this issue. I wish I did not waste 27 dollars for nothing.
#469 [11:18] <Minecraft_player> I have been playing minecraft since release, on many different versions.
#470 [11:18] <Minecraft_player> I started on PE
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#473 [11:24] <Joseph> I can only play the demo, although I have a full account.
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#480 [11:49] * fish1138 [webchat@c-73-134-219-83.hsd1.md.comcast.net] has joined #minecrafthelp
#481 [11:49] <fish1138> how do i get a password reset link for my account that will actually work.
#482 [11:50] <fish1138> my account name is fish1138 and my email is mattman26@gmail.com and i have been trying to reset my password for some time now without ever being sent the actual reset link.
#483 [11:53] <Clau> Help, my username does not exist anymore and i can not play the game. Mojang account is active, giftcodes given to friends show up, but my own game does not, and, as said before, username shows up as not taken by anyone
#484 [11:54] <Banarak> I kinda have the same problem as fish1138... I have a premium account as of 2011 when it was in beta, I remember I tried to migrate once but it seemed to never connect. I sent an email and I have dates/times/transaction. I was just able to make a new login (weird) but can't tie the purchased copy to that
#485 [11:55] <GreyVulpine> For account issues, fill out a support ticket using: https://help.mojang.com/customer/portal/emails/new
#486 [11:55] * Nathan [webchat@ip-99-203-65-245.pools.spcsdns.net] has joined #minecrafthelp
#487 [11:56] <Banarak> if anyone knows someone with access to the ticket queue, I'd love it if someone can pull it up and fast track it, all the info is there and it should be a quick fix on your end. I've gone through all the troubleshooting but no codes or access appears no matter what form I fill out
#488 [11:57] * fish1138 [webchat@c-73-134-219-83.hsd1.md.comcast.net] has quit. (Quit: webchat.esper.net)
#489 [11:57] <Nathan> It says I need to purchase minecraft again when I purchased it long ago and it's been a while since I've logged on
#490 [11:57] <GreyVulpine> Nobody here has access to the ticket queue. It'll be answered in the order it was received.
#491 [11:59] <Clau> if by some unfortunate chance, there was some mistype in the email when i made the ticket (did not get a confirmation), I support it will just be ignored after a while, and i'll have to make a new one and wait 2 more months?
#492 [11:59] * Nathan [webchat@ip-99-203-65-245.pools.spcsdns.net] has quit. (Client Quit)
#493 [11:59] * Frieda [webchat@105-224-82-62.south.dsl.telkomsa.net] has joined #minecrafthelp
#494 [11:59] <GreyVulpine> Yes
#495 [12:01] <Banarak> well, TY grey... sucks, it's been years since I've had access and this is the first time it's bugged me enough I'd like to see all the new changes but I understand as an ex-GM for other companies. thanks. if you have any feedback to them, please pass on that this system of migrating is really hard on the end user. take care, have a good day
#496 [12:01] * JzRH [webchat@227.8.208.46.dyn.plus.net] has joined #minecrafthelp
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#499 [12:04] <JzRH> Roughly how long does it take to get support back from Mojang? I understand there is a lot they are currently dealing with.
#500 [12:04] <GreyVulpine> https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#501 [12:05] * MrBrick2222 [webchat@ete233.neoplus.adsl.tpnet.pl] has joined #minecrafthelp
#502 [12:05] <JzRH> Oof, alright, thank you.
#503 [12:05] <JzRH> My Account migrated without my authorisation is all, thanks. peace.
#504 [12:06] <MrBrick2222> Hello
#505 [12:08] * endr [webchat@host-41-220-138-28.habari.co.tz] has joined #minecrafthelp
#506 [12:08] <endr> hello
#507 [12:09] <MrBrick2222> i have a account problem
#508 [12:10] <MrBrick2222> I can't Use my Minecraft account that I used like year ago.
#509 [12:10] <MrBrick2222> It was registered on this nickname
#510 [12:11] * endr [webchat@host-41-220-138-28.habari.co.tz] has quit. (Client Quit)
#511 [12:12] <MrBrick2222> plz
#512 [12:12] <MrBrick2222> help
#513 [12:12] <GreyVulpine> For account issues, fill out a support ticket using: https://help.mojang.com/customer/portal/emails/new
#514 [12:13] * Kuro4 [webchat@c-98-193-46-14.hsd1.il.comcast.net] has joined #minecrafthelp
#515 [12:14] <MrBrick2222> Thank you
#516 [12:15] <Kuro4> I was here yesterday but i couldn't get my answer. anyways I can't access my account because I don't know my security questions and i no longer have access to my email\
#517 [12:16] * Miriamandr [webchat@left.sbingnstrand.com] has joined #minecrafthelp
#518 [12:16] <MrBrick2222> Try sending email to Mojang at https://help.mojang.com/customer/portal/emails/new
#519 [12:17] <Kuro4> thx
#520 [12:17] <MrBrick2222> no problem
#521 [12:18] * Newcomer [webchat@95.90.220.21] has joined #minecrafthelp
#522 [12:18] <Newcomer> anyone?
#523 [12:18] <MrBrick2222> Me?
#524 [12:18] <Miriamandr> Hey whenever I go into the launcher I press the play button (1.14.3 or 1.8) Everything goes well and it loads up but everytime at the end of the loading it stops and next to the version on the top left corner it says (Wont respond) or something like that and it started 3 days ago but before that everything worked well.
#525 [12:19] <Newcomer> I just bought Java edition account and having very hard time to let this thing at all work with PS4 version
#526 [12:19] * filiphanzen [webchat@81.18.234.23] has joined #minecrafthelp
#527 [12:19] <Newcomer> I want to connect over LAN, but nothing helps. I tried even direct connect via IP, Java edition rejects me.
#528 [12:19] <Newcomer> Any help?
#529 [12:19] <MrBrick2222> Miria try reinstalling launcher
#530 [12:20] <Newcomer> :-)
#531 [12:20] <Miriamandr> K
#532 [12:20] <Newcomer> nice help...
#533 [12:20] <Newcomer> how I can get my money back?
#534 [12:20] * Banarak [webchat@rrcs-24-106-188-195.se.biz.rr.com] has quit. (Quit: webchat.esper.net)
#535 [12:20] <GreyVulpine> https://help.mojang.com/customer/en/portal/articles/359338-mojang-refunds-policy?b_id=5408
#536 [12:20] <MrBrick2222> Have you got a ps+ account
#537 [12:21] <Newcomer> sure
#538 [12:21] <filiphanzen> it's been three years since i bought my account and back then i just forgot all about it because apparently i could play in tekkit but now i can't log in to minecraft
#539 [12:21] <filiphanzen> i just found out i couldn't
#540 [12:21] <MrBrick2222> On the ps4 edition u have access to Hypixel
#541 [12:21] <MrBrick2222> Right?
#542 [12:22] <Newcomer> MrBrick2222 what is Hypixel?
#543 [12:22] <filiphanzen> lol
#544 [12:22] <filiphanzen> it's a server
#545 [12:22] <MrBrick2222> its one of biggest Minecraft servers
#546 [12:23] <MrBrick2222> Even on ps4
#547 [12:23] <filiphanzen> but could u help me?
#548 [12:23] <Newcomer> guys, I am not a gamer, stop laughing or I will start asking you C++ quiz and then laugh myself :-)
#549 [12:23] <filiphanzen> please forgive
#550 [12:23] <MrBrick2222> ok im not laughing
#551 [12:24] <Lord_Ralex> Newcomer, the Java Edition does not support playing with the console or bedrock editions.
#552 [12:24] <filiphanzen> could anyone help me?
#553 [12:24] <Newcomer> OK, I went to PS4+, search for Hypixel, nothing there.
#554 [12:25] <MrBrick2222> Search in minecraft
#555 [12:25] <MrBrick2222> In join option
#556 [12:25] <filiphanzen> it's been three years since i bought my account and back then i just forgot all about it because apparently i could play in tekkit but now i can't log in to minecraft
#557 [12:25] <MrBrick2222> ok u have same issue as me.
#558 [12:26] <filiphanzen> me?
#559 [12:26] <MrBrick2222> try sending email on https://help.mojang.com/customer/portal/emails/new
#560 [12:26] <filiphanzen> i have
#561 [12:26] <MrBrick2222> what
#562 [12:26] <Newcomer> OK, we have nothing there, unfortunately. Lots of mods, skins. Nothing about Hypixel.
#563 [12:26] <Newcomer> I give up.
#564 [12:26] <filiphanzen> oh lol you were helping him
#565 [12:27] <Newcomer> MrBrick2222 is it true that Java edition does not support console?
#566 [12:27] <MrBrick2222> Try e mail https://help.mojang.com/customer/portal/emails/new
#567 [12:27] <MrBrick2222> yea
#568 [12:27] <filiphanzen> wait who are you talking to?
#569 [12:27] <MrBrick2222> newcomer
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#571 [12:27] <filiphanzen> ah
#572 [12:27] <filiphanzen> so now u could help me
#573 [12:28] <filiphanzen> it's been three years since i bought my account and back then i just forgot all about it because apparently i could play in tekkit but now i can't log in to minecraft
#574 [12:28] * PrincessBratt [webchat@cpe-174-96-55-49.neo.res.rr.com] has joined #minecrafthelp
#575 [12:28] <MrBrick2222> try emailing Mojang of your lost account https://help.mojang.com/customer/portal/emails/new
#576 [12:28] <MrBrick2222> or just migrate if u did not
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#578 [12:29] <filiphanzen> i have already but it they're saying that they are currently answering emails from may 29th
#579 [12:29] <PrincessBratt> I bought Minecraft for Windows 10, it showed it came out of my bank account and I have the confirmation e-mail, but it not only doesn't show it on my Microsoft purchase history, but when I go to log in through the Xbox App it gives me the prompt to rebuy the game. I played it last approx. a month ago.
#580 [12:30] <MrBrick2222> u bought it on Minecraft net?
#581 [12:30] <PrincessBratt> I bought through the Microsoft store
#582 [12:31] <MrBrick2222> try asking Microsoft support about buyment issue
#583 [12:31] <filiphanzen> i bought it through minecraft.net
#584 [12:31] <Kuro4> I also bought thru minecraft,ent
#585 [12:31] <Kuro4> .net*
#586 [12:31] * PrincessBratt [webchat@cpe-174-96-55-49.neo.res.rr.com] has quit. (Client Quit)
#587 [12:32] <MrBrick2222> u installed launcher?
#588 [12:32] <filiphanzen> ya
#589 [12:32] <MrBrick2222> whats your issue?
#590 [12:32] <filiphanzen> mine?
#591 [12:32] <MrBrick2222> ya
#592 [12:33] <filiphanzen> i can't log in
#593 [12:33] <filiphanzen> it says it's invalid
#594 [12:33] <MrBrick2222> u send email?
#595 [12:33] <MrBrick2222> to mojang?
#596 [12:33] <filiphanzen> to mojang?
#597 [12:33] <filiphanzen> yea
#598 [12:33] <MrBrick2222> yea
#599 [12:33] <MrBrick2222> lol
#600 [12:33] <filiphanzen> ahahah
#601 [12:34] <MrBrick2222> u need to wait
#602 [12:34] <filiphanzen> damn aight
#603 [12:34] <MrBrick2222> until they reach first june
#604 [12:35] <filiphanzen> and then july
#605 [12:35] <MrBrick2222> what?
#606 [12:35] <filiphanzen> and then august
#607 [12:35] <MrBrick2222> sry
#608 [12:35] <filiphanzen> i just sent them a mail
#609 [12:35] <MrBrick2222> mean that month :)
#610 [12:35] <filiphanzen> do i have to wait thre months?
#611 [12:36] <MrBrick2222> nah wait like two weeks
#612 [12:36] <filiphanzen> ok that's better
#613 [12:36] <filiphanzen> well you have a nice life
#614 [12:37] <MrBrick2222> what life?
#615 [12:37] <MrBrick2222> i dont understand
#616 [12:37] <filiphanzen> i mean we won't ever meet again so i said u have a great life
#617 [12:37] <MrBrick2222> oh thx
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#620 [12:38] <PrincessBratt> I bought Minecraft for Windows 10, it showed it came out of my bank account and I have the confirmation e-mail, but it not only doesn't show it on my Microsoft purchase history, but when I go to log in through the Xbox App it gives me the prompt to rebuy the game. I played it last approx. a month ago.
#621 [12:38] <MrBrick2222> boi I helped like 6 peapole
#622 [12:38] <MrBrick2222> pea pole lol
#623 [12:38] * Newcomer [webchat@95.90.220.21] has quit. (Quit: webchat.esper.net)
#624 [12:39] <PrincessBratt> The chat disconnected on me during last chat. I do have a wait in line for a callback but had trouble navigating the help for the proper topic
#625 [12:39] <oliver_the_triop> hello i have an openGL problem that says my computer cant run openGL. any idea how i can fix it? heres my crash report https://paste.ubuntu.com/p/5XJ8jjMQyc/
#626 [12:39] <MrBrick2222> try EMAIL https://help.mojang.com/customer/portal/emails/new
#627 [12:40] * she [webchat@host-92-4-98-204.as43234.net] has joined #minecrafthelp
#628 [12:40] <oliver_the_triop> also how do i migrate an account without knowing my original email
#629 [12:40] <she> i forgot my old username for my minecraft account and that is stopping me from migrating
#630 [12:40] <MrBrick2222> email https://help.mojang.com/customer/portal/emails/new
#631 [12:42] <oliver_the_triop> am i being dumb or do u even need ur original minecraft email to migrate
#632 [12:42] * Kuro4 [webchat@c-98-193-46-14.hsd1.il.comcast.net] has quit. (Quit: webchat.esper.net)
#633 [12:42] <oliver_the_triop> because i cant register a mojang account without knowing it
#634 [12:42] <oliver_the_triop> is there a way around this
#635 [12:43] <she> i cannot email mojang as you need your username and that is what I have forgot
#636 [12:43] <MrBrick2222> I know ask mojang email support please https://help.mojang.com/customer/portal/emails/new
#637 [12:43] * she [webchat@host-92-4-98-204.as43234.net] has quit. (Client Quit)
#638 [12:43] <MrBrick2222> So fill the gap with ???
#639 [12:44] <oliver_the_triop> cant email without knowing my original email
#640 [12:44] * XxToxiNe [webchat@ip46-32-124-41.zaindata.jo] has joined #minecrafthelp
#641 [12:44] <MrBrick2222> make new
#642 [12:44] <XxToxiNe> Hi Guys i need a help
#643 [12:45] <MrBrick2222> how can I help u
#644 [12:45] <oliver_the_triop> but that old one is the one attached to my minecraft account
#645 [12:45] <XxToxiNe> i forget my password
#646 [12:45] <oliver_the_triop> and i have mad a new one it just doesnt link to my username
#647 [12:45] <XxToxiNe> and when i try to rest my password
#648 [12:45] <XxToxiNe> I can not restore my password because the password recovery message does not reach my email
#649 [12:46] <MrBrick2222> reset email
#650 [12:46] <XxToxiNe> I continued with technical support but did not respond to me
#651 [12:46] <MrBrick2222> reset password
#652 [12:46] <XxToxiNe> i rest it
#653 [12:46] <XxToxiNe> and i tybe my email
#654 [12:46] <MrBrick2222> it won't until kind of two weeks
#655 [12:46] <XxToxiNe> but the password recovery message does not reach my email
#656 [12:47] <MrBrick2222> oh
#657 [12:47] <XxToxiNe> my account not hacked
#658 [12:47] <XxToxiNe> and everything is good
#659 [12:47] <MrBrick2222> reset email
#660 [12:47] <XxToxiNe> but the password recovery message does not reach my email
#661 [12:47] <XxToxiNe> how ?
#662 [12:47] <MrBrick2222> make new and reset it
#663 [12:48] <XxToxiNe> u mean create new account in the same email
#664 [12:48] <XxToxiNe> or what?
#665 [12:48] <MrBrick2222> Make new email
#666 [12:48] <MrBrick2222> and reset old
#667 [12:48] <MrBrick2222> into the new
#668 [12:48] <XxToxiNe> i have a new email
#669 [12:48] <XxToxiNe> then?
#670 [12:48] <PrincessBratt> I e-mailed Mojang, of course it'll take sometime for a reply maybe. I haven't received a call yet either. My transaction history on MSoft account doesn't show on my history, yet my bank account shows it was pulled out. I played almost a month ago with no issues, but now its telling me to repurchase.
#671 [12:49] <MrBrick2222> reset old
#672 [12:49] <XxToxiNe> reate new account in mojang
#673 [12:49] <XxToxiNe> ?
#674 [12:49] <XxToxiNe> careate *
#675 [12:49] <MrBrick2222> reset old email
#676 [12:49] <XxToxiNe> bro
#677 [12:50] <XxToxiNe> wait
#678 [12:50] <XxToxiNe> i can't undrerstand u
#679 [12:50] <XxToxiNe> u mean
#680 [12:50] <MrBrick2222> RESET OLD EMAIL
#681 [12:50] <XxToxiNe> {1} create new email ok ?
#682 [12:50] <XxToxiNe> i have a new email
#683 [12:50] * Sewiel [webchat@151.74.150.168] has joined #minecrafthelp
#684 [12:50] <Sewiel> Hi guys
#685 [12:50] <XxToxiNe> ok ?
#686 [12:50] <Sewiel> I am having a problem
#687 [12:50] <MrBrick2222> 2. reset old email and turn it to new one
#688 [12:50] <XxToxiNe> so if i careat a new email
#689 [12:51] <XxToxiNe> so how can i rest it
#690 [12:51] <MrBrick2222> go in Minecraft.net
#691 [12:51] <XxToxiNe> and
#692 [12:51] <XxToxiNe> ?
#693 [12:51] <XxToxiNe> what i should go
#694 [12:52] <MrBrick2222> 3.reset password on new email
#695 [12:52] <MrBrick2222> and get the confirmation
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#697 [12:53] <XxToxiNe> ok wait
#698 [12:53] <XxToxiNe> ok? i get a rest passwrod msg
#699 [12:53] <XxToxiNe> in my new email
#700 [12:53] <XxToxiNe> in new account mojang
#701 [12:53] <XxToxiNe> now i should change it ?
#702 [12:54] <MrBrick2222> yea
#703 [12:54] <oliver_the_triop> how do you fix OpenGL errors
#704 [12:54] <XxToxiNe> ok now i change it
#705 [12:54] <MrBrick2222> and log in
#706 [12:55] <XxToxiNe> ok
#707 [12:55] <XxToxiNe> now what should i do
#708 [12:55] <MrBrick2222> now install minecraft
#709 [12:55] <XxToxiNe> have minecaft
#710 [12:55] <MrBrick2222> open launcher
#711 [12:55] <XxToxiNe> ok
#712 [12:55] <XxToxiNe> im in the launcher
#713 [12:56] <MrBrick2222> play
#714 [12:56] <XxToxiNe> wtf ma
#715 [12:56] <XxToxiNe> man
#716 [12:56] <XxToxiNe> bro
#717 [12:56] * Absol kicked XxToxiNe from #minecrafthelp (Reason: xToxiNe :Stop spamming)
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#720 [12:57] * XxToxiNeE [webchat@ip46-32-124-41.zaindata.jo] has joined #minecrafthelp
#721 [12:57] <XxToxiNeE> BRO
#722 [12:57] <oliver_the_triop> what happened?
#723 [12:57] <XxToxiNeE> are u there ?
#724 [12:58] <XxToxiNeE> i buyed minecraft in 2011 ithink or 2010
#725 [12:58] <XxToxiNeE> and now i forget my pass
#726 [12:58] <XxToxiNeE> so i go to minecraft web and rest the pass
#727 [12:59] <XxToxiNeE> password msg did not reach your email address
#728 [12:59] <XxToxiNeE> what's the problem
#729 [13:01] <XxToxiNeE> hey ?
#730 [13:01] <XxToxiNeE> i nneed a help
#731 [13:01] <GreyVulpine> For account issues, fill out a support ticket using: https://help.mojang.com/customer/portal/emails/new
#732 [13:03] <XxToxiNeE> I have maintained technical support but have not yet received an answer
#733 [13:03] <GreyVulpine> XxToxiNeE - https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#734 [13:05] <XxToxiNeE> u mean after 9 mounts !!!!!!!!!!!!
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#737 [13:07] <XxToxiNeE> guys
#738 [13:07] <XxToxiNeE> when the support will answer me ??
#739 [13:14] * Dezmin187 [webchat@client-1921697381.main.lnbgtn.monsterbroadband.com] has joined #minecrafthelp
#740 [13:15] <Dezmin187> Every time I launch Minecraft (java) (any version) It will proceed to the mojang title screen as normal. However, it will stay there and will not load completely and will not respond. How do I fix this?
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#744 [13:26] <Teisha> I went to renew my realm payment and it just made a new realm so can this be fixed?
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#747 [13:34] <Max7> Hello, so half an hour ago, ive disputed an email change (http://prntscr.com/on4cy1), but now i wont get any email to change my password.
#748 [13:34] <Max7> My email is maxreich123@yahoo.de / Minecraft-Accountname: Woche
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#751 [13:41] * GamingThief [webchat@147-194-51-89.tpia.comwave.net] has joined #minecrafthelp
#752 [13:41] <GamingThief> hello
#753 [13:43] <GamingThief> so I am on java and when I go on and server or world the block a dark even tho there are torches there
#754 [13:57] * mimonriki [webchat@77.87.239.81] has joined #minecrafthelp
#755 [13:58] <mimonriki> Hello, I have a little problem, can you help me?
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#757 [14:09] * Paranoid_Mincrafter [webchat@05468b69.skybroadband.com] has joined #minecrafthelp
#758 [14:09] <Paranoid_Mincrafter> I have a question
#759 [14:11] <Paranoid_Mincrafter> If I requested for my mojang account to be deleted will the data like my past minecraft user names be also deleted?
#760 [14:12] * Jm [webchat@c-69-139-24-183.hsd1.pa.comcast.net] has joined #minecrafthelp
#761 [14:13] <Jm> hi
#762 [14:13] <Jm> i have a problom
#763 [14:13] <Jm> with my minecraft account
#764 [14:13] <Jm> i cant log in
#765 [14:13] <Jm> i have forgot the email
#766 [14:13] <Jm> and pasword
#767 [14:14] <Jm> but i know my username
#768 [14:14] <Jm> it use to be Jaden10000
#769 [14:14] <Jm> or somthing like that
#770 [14:14] <Jm> and i really need someone to help me outr
#771 [14:14] <Jm> so ya
#772 [14:15] <Paranoid_Mincrafter> You would need to go to mojang support and they will ask you for your transaction ID to verify that its your account
#773 [14:15] <Paranoid_Mincrafter> I think anyways
#774 [14:15] <Jm> i mean
#775 [14:15] <Jm> sure
#776 [14:15] <Jm> i dont rly have an id thing but
#777 [14:16] <Jm> you can send me the link
#778 [14:16] <Paranoid_Mincrafter> Just type on good "how to find transaction id minecraft"
#779 [14:16] <Paranoid_Mincrafter> *google
#780 [14:16] <Jm> ok thx
#781 [14:16] <Jm> ill try
#782 [14:17] <Paranoid_Mincrafter> and then there should be a link to mojang supoort telling you how to find your transaction id
#783 [14:17] <Jm> oh ya that
#784 [14:18] <Jm> see i didnt click the link in time
#785 [14:18] <Jm> it was like set to expire in 48 hours
#786 [14:19] <Jm> it says Error! Your e-mail address could not be verified. Your verification code may have expired.
#787 [14:20] * Paranoid_Mincrafter [webchat@05468b69.skybroadband.com] has quit. (Quit: webchat.esper.net)
#788 [14:20] <Jm> well sucks for me
#789 [14:20] <Jm> hope u come back
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#791 [14:21] <Jm> u back?
#792 [14:23] * AGM2003 [webchat@104.85.134.37.dynamic.jazztel.es] has joined #minecrafthelp
#793 [14:23] <Revvylo> Hi, I join my friends realm, everything on the server is frozen and then i get kicked with this : "Internal Exception: java.io.IOException: An existing connection was forcibly closed by the remote host"
#794 [14:23] <Jm> if you dont have enough proof i own the account i can send you the email
#795 [14:24] * Revvylo [webchat@109.176.250.136] has quit. (Client Quit)
#796 [14:24] <Jm> ok then ill wait
#797 [14:25] <AGM2003> I can't enter to my account and when i try to chage the password a don't receive the e-mail someone can help me?
#798 [14:25] <Jm> AGM2003 i dont know where anyone is
#799 [14:25] <Max7> ´Hello, so half an hour ago, ive disputed an email change (http://prntscr.com/on4cy1), but now i wont get any email to change my password.
#800 [14:26] <Jm> Max7 how do you send screen shots? i am having the same issue
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#802 [14:27] * Kap [webchat@76-226-176-153.lightspeed.tukrga.sbcglobal.net] has joined #minecrafthelp
#803 [14:28] <Kap> looking for help based on realm issue
#804 [14:28] <Jen> hello, i bought minecraft realms and when i went to open my realms, it says i need to buy it even though i did.
#805 [14:29] <Jm> no one's here
#806 [14:30] <Jm> for some reason
#807 [14:30] <Jm> there was a guy here
#808 [14:30] <Jm> but he lef
#809 [14:30] <Jen> yes and i need serious help because i dont know if i got scamed by minecraft orr..
#810 [14:31] <Kap> Long story short, i've purchased a realm, my account got deleted, was told by customer support to just re-purchase minecraft and after i did that i do not have access to my realm. My "recurring subscription" to the realm is still on-going however, i cannot access the realm and customer support has only sent me generic responses for my problem, with
#811 [14:31] <Kap> no real issue solved.
#812 [14:31] <Jm> Hello
#813 [14:31] <Kap> Hey
#814 [14:32] <Jm> hey no one helping me
#815 [14:32] <Jm> many there are all at work or shcool
#816 [14:32] <Kap> well they may eventually show up
#817 [14:32] <Jen> they say wait for a few hours for your answer im like .-.
#818 [14:32] <Kap> i'm just gonna stay in the chat until hopefully i get a response.
#819 [14:33] <Jm> why cant they just have a phone number
#820 [14:33] <Kap> ^
#821 [14:33] <Jm> >
#822 [14:34] <Jen> i think im going to email them because i cant wait-
#823 [14:34] <Jm> I JUST WANNA BUILD!!!1111!!
#824 [14:36] <Kap> Email's usually take a while to get a response
#825 [14:38] <Jm> do you know what suxs
#826 [14:39] <Jm> nvm
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#830 [14:41] <ClanTsunami> hi i have an account on switch and i want to use it on pc, how do i transfer without buying
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#837 [14:48] <Luffatoe> When i am playing Factions on JerryandHarry, i constantly get disconnected, and when i join back, i get an error message umong the lines of "someone using your username has been found onlin. please try again or contact staff." I changed both my username and pasward, and tried using a different version. yet it continues to happen. can anyone help?
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#839 [14:53] * Argonacht [webchat@173.254.252.156.static.quadranet.com] has joined #minecrafthelp
#840 [14:54] <Argonacht> Anyone here that can help me figure out why the log in button doesn't work?
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#843 [15:07] * Siloman [webchat@80-110-74-90.cgn.dynamic.surfer.at] has joined #minecrafthelp
#844 [15:08] <Siloman> I have the following problem : I bought minecraft yesterday, installed it, but if i try to open the launcher it just says "Unable to initalize network library" Thanks for help :)
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#846 [15:10] * Yunilvl [webchat@37-147-171-108.broadband.corbina.ru] has joined #minecrafthelp
#847 [15:10] <Yunilvl> Hi,
#848 [15:10] <Yunilvl> I haven’t received a password reset email
#849 [15:10] <Siloman> :-(
#850 [15:12] <Shkolnik> Guys. I have a problem. Minecraft: Windows 10 Edition does not count achievements, although I entered my Xbox account and did not use cheats.
#851 [15:13] <Shkolnik> Today I played with a friend and his achievements were counted.
#852 [15:13] <Yunilvl> Hi, I didn’t receive a password reset email.
#853 [15:13] <Yunilvl> Hi, I didn’t receive a password reset email.
#854 [15:14] <Yunilvl> Hi, I didn’t receive the password recovery email, how to solve this problem?
#855 [15:15] * benShapiro [webchat@26.204.8.213.static.012.net.il] has joined #minecrafthelp
#856 [15:15] <Shkolnik> Check spam
#857 [15:16] <Shkolnik> or use other post service
#858 [15:16] <Yunilvl> I already checked it 100 times !!
#859 [15:17] <Shkolnik> use other post service
#860 [15:17] <Yunilvl> Ты еблан? Как я поменяю почтовый сервис, если я даже на аккаунт не могу зайти, не неси хуйню пожалуйста !
#861 [15:17] <Yunilvl> Are you fucking? How can I change the mail service, if I can’t even log into my account, don’t bring the bullshit please
#862 [15:17] <Absol> Yunilvl: Please keep it civil
#863 [15:17] <benShapiro> i keep getting kicked out of my minecraft realm server for:"internal exception java.io.ioexception an existing connection was forcibly closed by the remote host". it only happenes at the realm, since i can play on hypixel without any problems
#864 [15:18] * skins [webchat@50-83-28-172.client.mchsi.com] has joined #minecrafthelp
#865 [15:19] <Shkolnik> Ну ля я не знаю тогда что тебе делать
#866 [15:19] <Shkolnik> Бывает что письма приходят очень долго
#867 [15:19] <Siloman> is this being runned just by minecraft players or are here any people from a real "support-team"?
#868 [15:20] * benShapiro [webchat@26.204.8.213.static.012.net.il] has quit. (Quit: webchat.esper.net)
#869 [15:20] <Shkolnik> i think players
#870 [15:21] <Siloman> thats seems just so unprofessionall
#871 [15:21] <Shkolnik> yes...
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#874 [15:23] <Siloman> i mean seriously like minecraft couldnt afford a support team? Im paying for the game and it doesnt work and there is no certain group of people who is responsible to help me with that?
#875 [15:23] <Shkolnik> write in google "mojang support"
#876 [15:24] <Siloman> https://help.mojang.com/
#877 [15:25] <Siloman> yes than thats where i am linked to.. i mean how ridiculous.. if there is a problem that is not listed there than i cant even ask anybody haha
#878 [15:25] * AlienOps [webchat@a79-168-60-23.cpe.netcabo.pt] has joined #minecrafthelp
#879 [15:25] <Shkolnik> wait
#880 [15:26] <Shkolnik> what's ur problem?
#881 [15:26] <Siloman> i cant open the game
#882 [15:26] * BananaGreen [webchat@wireless-212.gecom.sk] has joined #minecrafthelp
#883 [15:26] <Siloman> It just says
#884 [15:26] <Siloman> "Unable to initalize network library" if i click on the game
#885 [15:27] <BananaGreen> hello i buy a mc in maybe 4-6 years ago and i cant login on this account why ?
#886 [15:27] <Shkolnik> hmm
#887 [15:27] <Shkolnik> Banana, maybe you have been hacked
#888 [15:27] <BananaGreen> i dont think
#889 [15:27] <AlienOps> Hey, I was getting a OpenGL error in minecraft due to low space, therefore when i join my world it crashes
#890 [15:28] <BananaGreen> how can i contact mojang ?
#891 [15:28] <Shkolnik> Siloman, check your firewall
#892 [15:28] <BananaGreen> live chat or somethink
#893 [15:28] <Siloman> i took my firewall down
#894 [15:28] <Siloman> already
#895 [15:29] <Shkolnik> Siloman, then i don't know
#896 [15:29] <Shkolnik> uninstall minecraft
#897 [15:29] <Shkolnik> and install again
#898 [15:29] <Siloman> did that a few times
#899 [15:29] <Shkolnik> update your Java
#900 [15:29] * BananaGreen [webchat@wireless-212.gecom.sk] has quit. (Client Quit)
#901 [15:29] <Siloman> update my java?
#902 [15:29] <Siloman> how
#903 [15:30] <Shkolnik> delete java from setting on windows and install new java
#904 [15:30] <Argonacht> I am unable to log in to Minecraft, either via the website or the launcher. the websites button just straight up doesn't click or work, and the launcher keeps telling me that I have the wrong Email/Pass when I know for a fact I do not have the wrong info and I carefully typed out each so as not to make any typos
#905 [15:31] <Shkolnik> AlienOps, try to update OpenAL library
#906 [15:31] <AlienOps> OpenAL or OpenGl, OpenAL is for audio
#907 [15:31] <Shkolnik> OpenGL
#908 [15:32] <Shkolnik> typo
#909 [15:32] * Yt_QUINO2511 [webchat@36.red-176-83-37.dynamicip.rima-tde.net] has joined #minecrafthelp
#910 [15:32] <Yt_QUINO2511> good day
#911 [15:32] <Yt_QUINO2511> could someone help me with a problem I got
#912 [15:33] <Shkolnik> Argonacht, Can you reset your password or something?
#913 [15:33] <Shkolnik> say your problem
#914 [15:34] <Shkolnik> Yt_QUINO2511
#915 [15:34] * Ender [webchat@75-4-32-58.lightspeed.frokca.sbcglobal.net] has joined #minecrafthelp
#916 [15:36] <Shkolnik> Ok, can anyone help me
#917 [15:36] <Shkolnik> ?
#918 [15:36] * Hydro [webchat@host86-147-200-99.range86-147.btcentralplus.com] has joined #minecrafthelp
#919 [15:36] <Shkolnik> i have problem for Minecraft: Windows 10 Edition
#920 [15:37] <Hydro> I have a problem with requesting to change my email linked to my account- It wont send the verification email
#921 [15:38] <Siloman> yea java was updated just 2 days ago
#922 [15:38] <Siloman> seems also bullshit
#923 [15:38] <Absol> Siloman: Please keep it civil
#924 [15:39] <Shkolnik> Siloman, hah
#925 [15:39] <Siloman> absol you only there to tell people to keep it civil right?
#926 [15:39] <Shkolnik> Hydro, you can't get veryfication letter
#927 [15:39] <Shkolnik> ?
#928 [15:39] <Shkolnik> Absol is a bot
#929 [15:40] <Shkolnik> i think
#930 [15:40] <Siloman> so yes
#931 [15:40] <Shkolnik> Can anyone help me?
#932 [15:41] <Siloman> what is your problem
#933 [15:41] <Shkolnik> I wrote from the top
#934 [15:42] <Hydro> Yeah it says it will send you an email to assist you
#935 [15:42] * Ram [webchat@ip3e83b468.speed.planet.nl] has joined #minecrafthelp
#936 [15:42] <Ram> hello
#937 [15:42] <Shkolnik> Check spam
#938 [15:42] <Hydro> It has not arrived
#939 [15:42] <Ram> can some1 help me
#940 [15:43] * Johnny667 [webchat@64.253.12.162.dyn-cm-pool82.pool.pool.hargray.net] has joined #minecrafthelp
#941 [15:43] * Johnny667 [webchat@64.253.12.162.dyn-cm-pool82.pool.pool.hargray.net] has joined #minecrafthelp
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#943 [15:43] <Shkolnik> Hydro, i can't help you
#944 [15:43] <Shkolnik> Ram, what's your problem?
#945 [15:43] <Hydro> Can i contact someone who can ?/ Is there anyone here who can help me?
#946 [15:44] <Ram> i have a account since 2011
#947 [15:44] <Ram> i stopped a long time ago
#948 [15:44] * BoxerEnte [webchat@dslb-094-219-103-066.094.219.pools.vodafone-ip.de] has joined #minecrafthelp
#949 [15:44] <Shkolnik> https://help.mojang.com/
#950 [15:44] <Ram> i wanted to play again but
#951 [15:44] <Ram> nothing works
#952 [15:44] <Ram> email doesnt work
#953 [15:44] <BoxerEnte> same
#954 [15:44] <Ram> majong dont work
#955 [15:44] <Shkolnik> Maybe you have hacked?
#956 [15:45] <Ram> no never..
#957 [15:45] <Shkolnik> or your e-mail has deleted
#958 [15:45] <Hydro> Shkolnik ive already tried that and ive sent a support email, but no response, so i was trying to see if someone could hellp me real quick
#959 [15:45] * JackManic [webchat@104-52-55-76.lightspeed.frsnca.sbcglobal.net] has joined #minecrafthelp
#960 [15:45] <JackManic> Hello?
#961 [15:46] <Shkolnik> Hydro, maybe i can't help you
#962 [15:46] <BoxerEnte> Hello, I have sent a support email, but no one has answered me
#963 [15:46] <Hydro> Okay thanks
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#965 [15:47] * YT_QUINO2511 [webchat@36.red-176-83-37.dynamicip.rima-tde.net] has joined #minecrafthelp
#966 [15:47] <YT_QUINO2511> hi
#967 [15:47] <Shkolnik> BoxerEnte, check spam
#968 [15:47] <YT_QUINO2511> my problem is that my account was linked to an email with the domain Ono.com
#969 [15:48] <YT_QUINO2511> so because that domain got closed I can't access my email and I can't change my security questions
#970 [15:48] <BoxerEnte> No in the Spam folder is unfortunately nothing
#971 [15:48] <YT_QUINO2511> is there a way to change the email direction?
#972 [15:49] * Eric [webchat@2.29.6.51.dyn.plus.net] has joined #minecrafthelp
#973 [15:49] <JackManic> So what If I am unable to get a transaction ID?
#974 [15:49] <Johnny667> I haven't played Minecraft in a long time, so I still have the old Minecraft account. I tried to do the migrate account, but every username I tried doesn't work.
#975 [15:49] <Johnny667> I haven't played Minecraft in a long time, so I still have the old Minecraft account. I tried to do the migrate account, but every username I tried doesn't work.
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#977 [15:50] <BoxerEnte> I forgot my email and password, I sent an email, I even entered my transaction id
#978 [15:50] <JackManic> What If I not longer have the card I paid with as that was back in 2011? what if I can't find my email because it was purged from email because it was back in 2011
#979 [15:50] * Eric [webchat@2.29.6.51.dyn.plus.net] has quit. (Client Quit)
#980 [15:54] <BoxerEnte> I forgot my email and password, I sent an email, I even entered my transaction id
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#985 [15:58] <Argonacht> I am unable to log in to Minecraft, either via the website or the launcher. the websites button just straight up doesn't click or work, and the launcher keeps telling me that I have the wrong Email/Pass when I know for a fact I do not have the wrong info and I carefully typed out each so as not to make any typos. Side note: I've reset my password 3
#986 [15:58] <Argonacht> times now and even waited 24hrs between attempts just in case. I have also created an alt account on the off chance that would work but no, same problem
#987 [16:00] * Sam_ [webchat@cpc130430-gran5-2-0-cust213.know.cable.virginm.net] has joined #minecrafthelp
#988 [16:01] * Sam_ [webchat@cpc130430-gran5-2-0-cust213.know.cable.virginm.net] has quit. (Client Quit)
#989 [16:05] <JackManic> Guess I just won't make anymore purchases with Mojang
#990 [16:08] * iCupCake [webchat@ool-457fda83.dyn.optonline.net] has joined #minecrafthelp
#991 [16:08] <iCupCake> My game keeps on crushing. Cannot play the game and just purchase it last night.
#992 [16:08] <iCupCake> My game keeps on crushing. Cannot play the game and just purchase it last night.
#993 [16:09] * Siloman [webchat@80-110-74-90.cgn.dynamic.surfer.at] has left #minecrafthelp
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#997 [16:24] <M2_FireNinja> hello
#998 [16:25] <M2_FireNinja> my Minecraft keeps on crashing when I try to launch it
#999 [16:26] * M2_FireNinja [webchat@47-219-225-254.lfkncmta01.res.dyn.suddenlink.net] has quit. (Client Quit)
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#1002 [16:27] <clemance> i cant seem to log in
#1003 [16:27] <confusedkid> i cant login
#1004 [16:27] <confusedkid> it hasnt worked for days
#1005 [16:28] <clemance> so will you be helping me or?
#1006 [16:28] <confusedkid> me?
#1007 [16:28] <clemance> im here for the same thing
#1008 [16:28] <confusedkid> yeah it just dosent login for days
#1009 [16:28] * PunkRokerPoker [webchat@188-163-37-55.broadband.kyivstar.net] has joined #minecrafthelp
#1010 [16:28] <clemance> im trying to reset my password but i never get the email to reset it
#1011 [16:29] <confusedkid> me too
#1012 [16:29] <confusedkid> where are they
#1013 [16:29] <confusedkid> where are they
#1014 [16:29] * PunkRokerPoker [webchat@188-163-37-55.broadband.kyivstar.net] has left #minecrafthelp
#1015 [16:29] <clemance> this is my first time
#1016 [16:29] <confusedkid> ok mine too
#1017 [16:29] <Argonacht> theyre volunteers
#1018 [16:30] <Argonacht> probably no one here rn
#1019 [16:30] <confusedkid> ok
#1020 [16:30] * Jake [webchat@mobile-107-77-234-145.mobile.att.net] has joined #minecrafthelp
#1021 [16:30] <clemance> so do i just wait?
#1022 [16:30] <Jake> hi
#1023 [16:30] <Argonacht> ive been
#1024 [16:30] <Jake> i need help terribly bad
#1025 [16:30] <clemance> how long?
#1026 [16:30] * Jake is now known as Guest3022
#1027 [16:31] <Argonacht> lol ive been here about 2 hrs now
#1028 [16:31] <Guest3022> um
#1029 [16:31] <confusedkid> ooooof
#1030 [16:31] <clemance> you see jake
#1031 [16:31] <Argonacht> ppl have tried to help since then I just never nmoticed in time
#1032 [16:31] <clemance> thats tough
#1033 [16:31] <Guest3022> i cant get emails from mojang? anyone have a solution
#1034 [16:31] <clemance> same here and I also dont know what to do
#1035 [16:31] <confusedkid> me either
#1036 [16:32] <Guest3022> you guys forgot security questions?
#1037 [16:32] <Argonacht> ive sent an email but when I select the how long will it take option, It says theyre working on cases from may 29th! T.T
#1038 [16:32] <clemance> no just never got an email for reseting my password
#1039 [16:32] * Vince [webchat@vc-gp-n-105-246-71-181.umts.vodacom.co.za] has joined #minecrafthelp
#1040 [16:32] <Vince> hello
#1041 [16:32] <clemance> are you here to help us?
#1042 [16:33] <Vince> i need help too
#1043 [16:33] <Guest3022> pls vince
#1044 [16:33] <Argonacht> lol prolly not
#1045 [16:33] <Guest3022> shIT
#1046 [16:33] <Absol> Guest3022: Please keep it civil
#1047 [16:33] <Vince> lol
#1048 [16:33] <Guest3022> absol?
#1049 [16:33] <Argonacht> they'll have an @ next to their name
#1050 [16:33] <Vince> WE need HELP
#1051 [16:33] <clemance> absol save us
#1052 [16:33] <Guest3022> Absol can u help me?
#1053 [16:33] <Argonacht> think that ones just a mod
#1054 [16:33] <confusedkid> pls
#1055 [16:33] <Vince> prob
#1056 [16:33] <Argonacht> preventing bad language
#1057 [16:33] <Guest3022> hm
#1058 [16:33] <clemance> absol you are bad
#1059 [16:33] <Argonacht> lol
#1060 [16:34] <confusedkid> absol HELP
#1061 [16:34] <clemance> its just a bot maybe
#1062 [16:34] <Guest3022> anyone know whats going on w mojang?
#1063 [16:34] <Argonacht> ^
#1064 [16:34] <Argonacht> not rly
#1065 [16:34] <confusedkid> just cuss again
#1066 [16:34] <Argonacht> sent a tweet to them but no response yet
#1067 [16:34] <confusedkid> see if he comes back
#1068 [16:34] <clemance> fuck you absol
#1069 [16:34] <Absol> clemance: Please keep it civil
#1070 [16:34] <Argonacht> LOL
#1071 [16:34] <Guest3022> hah
#1072 [16:34] <confusedkid> yup bot
#1073 [16:34] <Guest3022> gotem
#1074 [16:35] <clemance> its jsut a bot
#1075 [16:35] <confusedkid> CREEPER
#1076 [16:35] <Guest3022> `
#1077 [16:35] <Guest3022> `
#1078 [16:35] <Guest3022> `
#1079 [16:35] * Absol kicked Guest3022 from #minecrafthelp (Reason: uest3022 :Stop spamming)
#1080 [16:35] <Argonacht> Aww man
#1081 [16:35] <confusedkid> yaaaaa
#1082 [16:35] <Argonacht> lol that's all I know
#1083 [16:35] <confusedkid> absol suck me
#1084 [16:35] * Lord_Ralex kicked confusedkid from #minecrafthelp (Reason: onfusedkid :Here is the lovely door)
#1085 [16:35] * Lord_Ralex kicked clemance from #minecrafthelp (Reason: lemance :Here is the lovely door)
#1086 [16:36] <Argonacht> Lord_Ralex plz save us lord lol
#1087 [16:36] * Jake [webchat@mobile-107-77-234-145.mobile.att.net] has joined #minecrafthelp
#1088 [16:36] <Jake> hi im back
#1089 [16:37] <Argonacht> other two got kicked for foul language lol
#1090 [16:37] * Jake is now known as Guest53115
#1091 [16:37] <Guest53115> prostate
#1092 [16:37] <Argonacht> lol
#1093 [16:37] <Guest53115> hah XD
#1094 [16:37] <Guest53115> i cant get in my acc im rlly ticked
#1095 [16:37] <Argonacht> same
#1096 [16:37] * Johnny667 [webchat@64.253.12.162.dyn-cm-pool82.pool.pool.hargray.net] has quit. (Quit: webchat.esper.net)
#1097 [16:38] <Argonacht> I am unable to log in to Minecraft, either via the website or the launcher. the websites button just straight up doesn't click or work, and the launcher keeps telling me that I have the wrong Email/Pass when I know for a fact I do not have the wrong info and I carefully typed out each so as not to make any typos
#1098 [16:38] <Argonacht> bought Minecraft like two days ago and already want to demand a refund
#1099 [16:38] <Argonacht> this is inane
#1100 [16:47] <Guest53115> hello
#1101 [16:48] <Guest53115> anyone on?
#1102 [16:49] * B3 [webchat@c-73-137-160-116.hsd1.ga.comcast.net] has joined #minecrafthelp
#1103 [16:51] <B3> My parents bought me Minecraft well over 7 years ago, my mother does not remember or have the password to my Mojang account or her old email. Now I cannot log into the game without logging into my Mojang account, is there a way to get around this and go back to suing the username log in, customer support has not responded back within a month of my
#1104 [16:51] <B3> message.
#1105 [16:52] * Telenemesis [webchat@cpe-74-131-78-244.kya.res.rr.com] has joined #minecrafthelp
#1106 [16:52] <Telenemesis> hi, i am trying to migrate my account to the new system but i am unable to
#1107 [16:53] * Hadhodrim [webchat@121.172.220.177.rfc6598.dynamic.copelfibra.com.br] has joined #minecrafthelp
#1108 [16:53] <Telenemesis> my username is Farmshapes
#1109 [16:53] <Telenemesis> my transaction ID is 0GE44781DT4658614
#1110 [16:54] <Lord_Ralex> We are not Mojang, and so you should not be sharing that information.
#1111 [16:54] <Hadhodrim> Hello, my minecraft username is Elvis10 and I bought the game in 2015, however I'm not able to play it now. I can login but only the demo is available.
#1112 [16:55] * Telenemesis [webchat@cpe-74-131-78-244.kya.res.rr.com] has quit. (Client Quit)
#1113 [16:55] <Hadhodrim> I have a screenshot of an email from 2015
#1114 [16:55] * TimelordEJ [webchat@c-71-239-234-124.hsd1.il.comcast.net] has joined #minecrafthelp
#1115 [16:56] <TimelordEJ> Hello, I'm searching for my code for Minecraft widows 10 edition. I purchased the Java version back in 2010 and now want to redeem the windows 10 version to play with some friends, but I can't find it.
#1116 [16:57] <Hadhodrim> @Lord_Ralex any way you could assist me?
#1117 [16:58] <Argonacht> pretty sure lord is a bot
#1118 [16:58] <Argonacht> as well as Absol
#1119 [16:58] <Hadhodrim> ok, good to know haha
#1120 [16:59] <Hadhodrim> I need to leave this open or i can comeback to it in a few hours?
#1121 [16:59] <Argonacht> ya ive been here for a few hrs and so far only 1 person has tried to help me, unfortunately I didn't notice and they left when I finally did
#1122 [17:00] <Argonacht> id leave the window open and check back ever now and then
#1123 [17:00] <Hadhodrim> oh...
#1124 [17:00] <Hadhodrim> ok thanks
#1125 [17:00] * devinbrodie25 [webchat@modemcable008.44-178-173.mc.videotron.ca] has joined #minecrafthelp
#1126 [17:01] <devinbrodie25> good evening. I'm trying to login on minecraft.net currently. Each time I enter my username and password. I then go to click the "LOG IN" button, and nothing happens.
#1127 [17:01] <devinbrodie25> i'm getting no response from the site at all.
#1128 [17:01] <Guest53115> same
#1129 [17:02] <Argonacht> ^
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#1132 [17:09] * bobbert [webchat@ns3144781.ip-51-83-3.eu] has joined #minecrafthelp
#1133 [17:09] <bobbert> hello?
#1134 [17:09] * Darbear202 [webchat@cpe-45-47-60-157.twcny.res.rr.com] has joined #minecrafthelp
#1135 [17:10] <bobbert> I cant reset my password
#1136 [17:11] <bobbert> is anyone here to help me?
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#1139 [17:17] * HuBeRtX [webchat@user-5-173-160-222.play-internet.pl] has joined #minecrafthelp
#1140 [17:17] <HuBeRtX> My minecraft account has been stolen
#1141 [17:28] * xavanz [webchat@b5dc6a53.virtua.com.br] has joined #minecrafthelp
#1142 [17:30] <xavanz> https://paste.gg/p/anonymous/0679cde884e54a40b8e2143fabb5527b
#1143 [17:31] * Camelguy [webchat@c-73-53-27-42.hsd1.wa.comcast.net] has joined #minecrafthelp
#1144 [17:34] <Camelguy> Today i logged in to find that my gamer tag was changed from Camelguy to ProjectKatarina so I am going to assume someone had accessed my account and changed my name but in order to request to mojang i need my transaction ID but my account was made during the alphas so thats long gone and i do not know where to find that
#1145 [17:34] * Galaxy [webchat@c-73-170-161-84.hsd1.ca.comcast.net] has joined #minecrafthelp
#1146 [17:35] <Galaxy> It doesnt let me change my security question also it doesnt send the questions to my email
#1147 [17:36] <Camelguy> Today i logged in to find that my gamer tag was changed to ProjectKatarina so I am going to assume someone had accessed my account and changed my name but in order to request to mojang i need my transaction ID but my account was made during the alphas so thats long gone and i do not know where to find that
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#1152 [17:46] <stuff> in my 1.14.4 launcher, i do not seem to be able to acces launcher options. Could you please help me
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#1155 [17:48] <krista> Hi, I've been having issues to play minecraft, I can start it but whenever I try to create a world it just crashes. I've just recently dowloaded it (from the official website), I'm in the most recent version, I have no mods and I checked my drivers to see if they were updated (they are).
#1156 [17:49] <xavanz> I think we're having the same issues, krista. "failed to create a child event loop"?
#1157 [17:50] <krista> I don't think so, the debug txt file on the launcher folder says "Error in dxva_video_decode_accelerator_win.cc on line 485"
#1158 [17:50] <krista> Tho, I'm not entirely sure, I'm not very techy
#1159 [17:52] * kashike [kashike@is.sleeping.in.the.kingdom.of.kandarin.xyz] has joined #minecrafthelp
#1160 [17:53] <stuff> in my 1.14.4 launcher, i do not seem to be able to acces launcher options. Could you please help me
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#1169 [18:14] <Jake> yoyo
#1170 [18:15] * Jake is now known as Guest97181
#1171 [18:17] * luanmr [webchat@187.59.208.123.static.host.gvt.net.br] has joined #minecrafthelp
#1172 [18:17] <luanmr> my account is not associated with my email anymore
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#1184 [18:31] <ORusso> i am trying to help a friend
#1185 [18:31] <ORusso> he can't log in to your account
#1186 [18:35] <ORusso> someone help me
#1187 [18:37] * henno [webchat@88-105-202-28.dynamic.dsl.as9105.com] has joined #minecrafthelp
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#1190 [18:38] <henno> hey, i can't change my old minecraft account's password
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#1196 [18:42] <devinbrodie25> Still cannot login. I'm attempting to buy the game. And when I go to click "LOG IN" on the login screen. Nothing happens. There is absolutely no response from the page.
#1197 [18:51] * Dispin123 [webchat@23.226.133.180.static.quadranet.com] has joined #minecrafthelp
#1198 [18:52] <Dispin123> When ever I go to any of the logins for minecraft i can click the button but nothing happens. Same thing with the launcher. I did try to change password and still dosen't work
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#1200 [18:53] * Player4 [webchat@c-73-224-177-128.hsd1.fl.comcast.net] has joined #minecrafthelp
#1201 [18:53] * doelloos [webchat@ip565048f3.direct-adsl.nl] has joined #minecrafthelp
#1202 [18:53] <doelloos> hi i cant log in my minecraft account
#1203 [18:53] <Dispin123> ^
#1204 [18:54] <doelloos> okay so
#1205 [18:54] <doelloos> i just bought one
#1206 [18:54] <Player4> Help I logged into my old minecraft account and yes I bought the package but I can only play demo
#1207 [18:54] <Dispin123> idk i have the same problem
#1208 [18:54] <doelloos> wait u to
#1209 [18:54] <doelloos> too*
#1210 [18:54] <Dispin123> The demo thing is on the fourm to fix ir
#1211 [18:54] <Player4> Why is this happening
#1212 [18:54] <doelloos> if i click log in it doesnt work
#1213 [18:54] <Dispin123> same
#1214 [18:55] <Dispin123> i have no clue I just want to play minecraft
#1215 [18:55] <doelloos> were all in this togheter
#1216 [18:55] <doelloos> MEE
#1217 [18:55] <doelloos> even my friend can log in to mine acount
#1218 [18:56] <doelloos> dispinnn?
#1219 [18:56] <Dispin123> what?
#1220 [18:56] <doelloos> I missed u omg
#1221 [18:56] <doelloos> I thought u left me
#1222 [18:57] <doelloos> So what happened to u then?
#1223 [18:57] <Player4> have you guys logged fully out of both launcher and website?
#1224 [18:57] <doelloos> yes
#1225 [18:57] <doelloos> even re installed it
#1226 [18:57] <Player4> Then logged back in first website then launcher?
#1227 [18:57] <doelloos> Yea
#1228 [18:57] <Player4> and it doesnt work
#1229 [18:57] <Player4> ...
#1230 [18:57] <doelloos> When i click log in nothing happends
#1231 [18:57] <doelloos> yes
#1232 [18:57] <Dispin123> This is so annoying and same
#1233 [18:58] <doelloos> wait but i have used alt accounts maybe thats the problem?
#1234 [18:58] * Dispin123 [webchat@23.226.133.180.static.quadranet.com] has quit. (Quit: webchat.esper.net)
#1235 [18:58] <Player4> I dont know I only have one
#1236 [18:58] * Dispin1231 [webchat@pool-96-230-118-216.bstnma.fios.verizon.net] has joined #minecrafthelp
#1237 [18:58] <doelloos> i just want to play
#1238 [18:58] <doelloos> :(
#1239 [18:58] <Player4> same dude
#1240 [18:58] <doelloos> im not a dude thats the sad thing
#1241 [18:59] <doelloos> why am i up at 2 in the morning trying to fix minecraft
#1242 [18:59] <Player4> is it that I first used it on a windows computer and now I am using a Mac computer?
#1243 [18:59] <Player4> its 8 here
#1244 [18:59] <doelloos> oh shit
#1245 [18:59] <Absol> doelloos: Please keep it civil
#1246 [18:59] <doelloos> california?
#1247 [19:00] <Player4> who is absol
#1248 [19:00] <doelloos> hes mean
#1249 [19:00] <Player4> absol can you help?
#1250 [19:01] <doelloos> absol is mean
#1251 [19:01] <doelloos> he hates me
#1252 [19:01] <doelloos> :((((((((((((((
#1253 [19:01] <Player4> why?
#1254 [19:01] <doelloos> because im a iron axe
#1255 [19:01] <Player4> Have you tried contacting MineCraft
#1256 [19:02] <doelloos> yes
#1257 [19:02] <doelloos> they havent answered
#1258 [19:02] <doelloos> im so sad
#1259 [19:02] <doelloos> i wasted 25 euros on this game
#1260 [19:02] <Player4> 25 dollars here
#1261 [19:02] <doelloos> :(((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((
#1262 [19:02] <doelloos> :(((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((
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#1264 [19:03] <doelloos> i have played it today the whole time
#1265 [19:03] <doelloos> but with alt accounts
#1266 [19:03] <Dispin1231> my alts dont work
#1267 [19:03] <doelloos> oh
#1268 [19:04] <doelloos> scar
#1269 [19:04] <doelloos> ry
#1270 [19:04] * Dispin1231 [webchat@pool-96-230-118-216.bstnma.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#1271 [19:04] <doelloos> im really sad
#1272 [19:04] * Bloed_brop [webchat@94-213-165-106.cable.dynamic.v4.ziggo.nl] has joined #minecrafthelp
#1273 [19:04] <Bloed_brop> hallo
#1274 [19:04] <doelloos> godver
#1275 [19:04] <doelloos> me sad
#1276 [19:04] <Bloed_brop> me too :(
#1277 [19:04] <doelloos> what happened to u?
#1278 [19:05] <doelloos> :(
#1279 [19:05] <Bloed_brop> well
#1280 [19:05] <Bloed_brop> i was playing in a server
#1281 [19:05] <doelloos> okay ignore me then :(
#1282 [19:05] <Bloed_brop> and i see this girl yeah
#1283 [19:05] <doelloos> its me
#1284 [19:05] <Bloed_brop> and i was like ''holy shit scoooore''
#1285 [19:05] <Absol> Bloed_brop: Please keep it civil
#1286 [19:05] <doelloos> SCOREEEEEEEEEEEEEEE
#1287 [19:05] <doelloos> duncan laurence
#1288 [19:05] <Bloed_brop> so then i try my charm on her ya know
#1289 [19:05] <Bloed_brop> i get a flower
#1290 [19:05] <doelloos> i know\
#1291 [19:05] <Bloed_brop> throw it at her feet
#1292 [19:06] <doelloos> jummy
#1293 [19:06] <Bloed_brop> and say ''ey wanna fuq''
#1294 [19:06] <Bloed_brop> then she left
#1295 [19:06] <doelloos> AJJAJJAJAHAJAJHAHJHAHA
#1296 [19:06] <Bloed_brop> dyke
#1297 [19:06] * Absol kicked Bloed_brop from #minecrafthelp (Reason: loed_brop :Keep it civilized, you are just a human being)
#1298 [19:06] <doelloos> ur not doing it right
#1299 [19:06] <doelloos> sos?
#1300 [19:06] <doelloos> can someone help?
#1301 [19:10] * peep [webchat@242-205-58-66.gci.net] has joined #minecrafthelp
#1302 [19:16] <devinbrodie25> still can't login..
#1303 [19:16] <devinbrodie25> is this normal? I'm new to the whole minecraft craze.
#1304 [19:17] * july [webchat@66-215-24-192.dhcp.mtpk.ca.charter.com] has joined #minecrafthelp
#1305 [19:18] <july> my game crashes when i launch it at the mojang screen with the red bar. pls help
#1306 [19:19] <peep> Any advice on finding my account email? I have a very old account that I never migrated it to a Mojang account. No email or paypal receipt
#1307 [19:19] <july> to reword that when i launch mygame once i get to the "Mojang" screen with the red bar it crashes once its about 80% of the way
#1308 [19:19] * iRedElias9 [webchat@mta-69-202-132-69.nyc.rr.com] has joined #minecrafthelp
#1309 [19:20] <iRedElias9> uh well the problem is that my account when i use the launcher says i have no connection so i cant join any multiplayer servers
#1310 [19:20] <iRedElias9> how do i fix this
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#1313 [19:40] * PopcornColonel [webchat@ip70-189-145-207.lv.lv.cox.net] has joined #minecrafthelp
#1314 [19:41] <PopcornColonel> Hello
#1315 [19:42] * PopcornColonel [webchat@ip70-189-145-207.lv.lv.cox.net] has quit. (Client Quit)
#1316 [19:43] * CJ [webchat@ip68-108-57-98.lv.lv.cox.net] has joined #minecrafthelp
#1317 [19:43] <CJ> Hi
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#1321 [19:52] * thesoaringcow [webchat@99-43-242-83.lightspeed.nsvltn.sbcglobal.net] has joined #minecrafthelp
#1322 [19:52] <thesoaringcow> Hello
#1323 [19:52] <thesoaringcow> Can anyone help me figure out as to why my game runs 35 fps and below?
#1324 [19:54] * devinbrodie25 [webchat@modemcable008.44-178-173.mc.videotron.ca] has quit. (Quit: webchat.esper.net)
#1325 [19:56] * Siloman [webchat@80-110-74-90.cgn.dynamic.surfer.at] has joined #minecrafthelp
#1326 [19:57] <Siloman> Anyone onlline who knows technical stuff ? I downloaded minecraft and it doesnt open "Unable to initalize network library"
#1327 [20:06] * ignaciocalvom [webchat@138.94.59.234] has joined #minecrafthelp
#1328 [20:06] <ignaciocalvom> hello
#1329 [20:07] <ignaciocalvom> I have a problem when I am going to buy Minecraft
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#1334 [20:18] * mottm77 [webchat@pool-70-16-38-210.bflony.fios.verizon.net] has joined #minecrafthelp
#1335 [20:19] <mottm77> i cant login to my account in the pe version of minecraft. everytime i try it sends me back to the main screen/title loading screen
#1336 [20:31] * mottm77 [webchat@pool-70-16-38-210.bflony.fios.verizon.net] has joined #minecrafthelp
#1337 [20:31] <mottm77> msg NickServ identify 78Glen
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#1339 [20:33] * Vitor64 [webchat@badcffd9.virtua.com.br] has joined #minecrafthelp
#1340 [20:35] <Vitor64> My minecraft account is in an email that doesn't exist. There is someway to change it? The email?
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#1344 [20:52] <MMartig> How do I get a hold of Mojang to assist with lost security questions?
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#1347 [20:56] * Jake [webchat@pool-108-5-135-52.nwrknj.fios.verizon.net] has joined #minecrafthelp
#1348 [20:56] <Jake> Hi
#1349 [20:56] * Jake is now known as Guest81304
#1350 [20:56] <Guest81304> Okay
#1351 [20:56] <Guest81304> I need help bypassing security questions
#1352 [20:57] <Guest81304> I know the answers vaguely
#1353 [20:57] <Guest81304> And when I go to reset through email, the email does not show up in my inbox
#1354 [20:57] <Guest81304> So please help me
#1355 [21:10] * rudghks0205 [webchat@220.127.73.118] has joined #minecrafthelp
#1356 [21:10] <rudghks0205> 로그인 아이디 찾기
#1357 [21:11] <rudghks0205> find long in ID
#1358 [21:11] * rudghks0205 [webchat@220.127.73.118] has quit. (Client Quit)
#1359 [21:13] * Twix [webchat@c-73-147-253-140.hsd1.va.comcast.net] has joined #minecrafthelp
#1360 [21:13] <Twix> yo
#1361 [21:13] * Bella5 [webchat@c-24-1-196-15.hsd1.il.comcast.net] has joined #minecrafthelp
#1362 [21:13] <Bella5> How can I get a refund?
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#1364 [21:14] * Twix [webchat@c-73-147-253-140.hsd1.va.comcast.net] has quit. (Client Quit)
#1365 [21:23] * cuteLMARIE [webchat@c-73-159-109-226.hsd1.ma.comcast.net] has joined #minecrafthelp
#1366 [21:23] <cuteLMARIE> Hello. My Minecraft game was deleted earlier today by a little sibling and I was signed into my account with all my worlds saved but when I re-downloaded and logged in the game my worlds where gone even the ones I bought on market place. Well i don’t know how to redeem my purchases. If you could write back and help me get my worlds and purchase
#1367 [21:23] <cuteLMARIE> s Back please and thank you!
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#1369 [21:29] * RoyalzLana_ [webchat@187-62-206-215.ble.voxconexao.com.br] has joined #minecrafthelp
#1370 [21:30] * pix [webchat@184-97-111-203.lcrs.centurylink.net] has joined #minecrafthelp
#1371 [21:30] <pix> i'm trying to get a minecraft account, since i have the java edition card that i just bought, but its just been saying ' placing order ' for the past 5 minutes. did i do something wrong?
#1372 [21:31] <RoyalzLana_> Olá, comprei um minecraft com o email " lanaoliveira344@gmail.com " mas minha conta principal tem o email " lanatorresoliveira@gmail.com " e quando fui entrar normalmente no servidor em que jogo foi como se eu tivesse criado outra conta. Gostaria de saber se tem como eu mudar meu nick ou email da conta de minecraft fazendo com que o minecraft origi
#1373 [21:31] <RoyalzLana_> nal passe para o email principal
#1374 [21:31] <pix> I dont speak spanish, sorry.
#1375 [21:31] * Guest81304 [webchat@pool-108-5-135-52.nwrknj.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#1376 [21:32] * cuteLMARIE_ [webchat@c-73-159-109-226.hsd1.ma.comcast.net] has joined #minecrafthelp
#1377 [21:32] <cuteLMARIE_> Hello. My Minecraft game was deleted earlier today by a little sibling and I was signed into my account with all my worlds saved but when I re-downloaded and logged in the game my worlds where gone even the ones I bought on market place. Well i don’t know how to redeem my purchases.
#1378 [21:33] * Gage [webchat@174-20-52-67.mpls.qwest.net] has joined #minecrafthelp
#1379 [21:33] <Gage> hello
#1380 [21:33] * cuteLMARIE_ [webchat@c-73-159-109-226.hsd1.ma.comcast.net] has quit. (Client Quit)
#1381 [21:34] <pix> hi
#1382 [21:34] <Gage> are you help or no?
#1383 [21:34] <pix> i am not. I need assistance, though.
#1384 [21:34] <Gage> same
#1385 [21:34] <pix> i can try to help though? whats up?
#1386 [21:35] <Gage> i enter my correct info and wont let me sign in. i reset my password
#1387 [21:35] <RoyalzLana_> Hello, I bought a minecraft with the new email but my main account has another email and when I went to the server where I normally play it was as if I had created another account. I would like to know if there is a way for me to change my minecraft account nickname or email by getting the original minecraft to the other main email.
#1388 [21:36] <pix> have you looked at your email to get a confirmation / change password email?
#1389 [21:36] <Gage> yes
#1390 [21:37] <pix> RoyalzLana_ , when you use another email to make another account, you're creating a new entire account. I dont think there is a way to change your account nickname / email.
#1391 [21:37] <pix> have you restarted your device? or checked for spelling errors?
#1392 [21:38] * Motionq [webchat@pool-96-246-177-221.nycmny.fios.verizon.net] has joined #minecrafthelp
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#1394 [21:38] <Motionq> Hello?
#1395 [21:38] * c [webchat@96-42-16-13.dhcp.mdsn.wi.charter.com] has joined #minecrafthelp
#1396 [21:39] <c> i need assistance downloading windows 10 edition
#1397 [21:39] <Motionq> lol same
#1398 [21:39] <Motionq> I used the java code and it still has me on the non full access version
#1399 [21:39] <pix> oof, same here. more java edition than anything. #minecrafthelp
#1400 [21:40] * Siloman [webchat@80-110-74-90.cgn.dynamic.surfer.at] has joined #minecrafthelp
#1401 [21:41] <pix> but the download option should be on the minecraft / mojang page. or are you using a code?
#1402 [21:42] <Siloman> Hey guys is somebody online who knows his stuff and wont just tell me to "google" i mean this customer service is beyond any limit ridiculous. The most sold game world wide provides only this? a group of "free volunteers" who answer my problems.. just wow.. greedy minecraft couldnt set up a real paid support team?
#1403 [21:42] <Motionq> I'm using the code provided from the java edition for the windows 10 edition
#1404 [21:42] <pix> i can try to help? im not an expert but still.
#1405 [21:42] <pix> did you get the code activated at the store? sometimes people forget to activate the code itself when bying it.
#1406 [21:42] <Siloman> Yes i asked my question already around 16 hours ago and still waiting
#1407 [21:43] * Migle [webchat@99-51-162-35.lightspeed.dybhfl.sbcglobal.net] has joined #minecrafthelp
#1408 [21:43] <pix> whats your question? maybe i can help!
#1409 [21:43] <Motionq> I didn't activate the code, I logged into my mojang account and it gave me a code for windows 10 and I used it (which worked) and I downloaded it.
#1410 [21:43] <Siloman> i bought minecraft yesterday and the launcher doesnt open .. just the notification "Unable to initalize the Network library" pops up
#1411 [21:44] <Motionq> The thing is, I can't actually do stuff like play on servers or play with friends.. or even sign in
#1412 [21:44] <Siloman> after downloading..did reinstall..did deactivate firewall.. both doesnt fix
#1413 [21:44] <pix> Have you tried undownloading it and restarting your device, then redownloading minecraft?
#1414 [21:44] * dhbros [webchat@ip70-160-115-233.hr.hr.cox.net] has joined #minecrafthelp
#1415 [21:44] <Siloman> yes
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#1417 [21:45] * dhbros [webchat@ip70-160-115-233.hr.hr.cox.net] has quit. (Client Quit)
#1418 [21:46] <Migle> Hello, I downloaded Minecraft 2 days ago and whenever I launch it the game it crashes before it can even load. I've tried re-installing, restarting the PC, and both at the same time. I'm out of ideas on how to solve this.
#1419 [21:46] <pix> and Motionq, it might be due to the fact you might not be connected to a sever? Sometimes you might need XBox Live, or some other add on to connect yourself to your friends.
#1420 [21:46] <Motionq> Don't think so, when I use bedrock on mobile it works fine
#1421 [21:46] <pix> Migle, you might need more space on your device. If there isn't enough space, your device might not be able to handle the FPS and RAM.
#1422 [21:46] <Siloman> Is there even anybody i can Contact? I mean its a nice "Project" that thing with group chat of free volunteers.. but in here actually nobody is responsible to really help me
#1423 [21:47] <Motionq> Siloman did you try contacting Mojang Support?
#1424 [21:47] <Siloman> where?
#1425 [21:47] <Motionq> You can email them, I can find the website tho 1s
#1426 [21:47] <Migle> Thank you pix
#1427 [21:47] * pix [webchat@184-97-111-203.lcrs.centurylink.net] has quit. (Quit: webchat.esper.net)
#1428 [21:47] * Migle [webchat@99-51-162-35.lightspeed.dybhfl.sbcglobal.net] has quit. (Client Quit)
#1429 [21:47] <Motionq> https://help.mojang.com/customer/portal/emails/new?ref=footer
#1430 [21:47] <Siloman> would be nice if you send me where it is :-)
#1431 [21:47] * Dhbros [webchat@ip70-160-115-233.hr.hr.cox.net] has joined #minecrafthelp
#1432 [21:47] <Motionq> there you go
#1433 [21:49] * Migle [webchat@99-51-162-35.lightspeed.dybhfl.sbcglobal.net] has joined #minecrafthelp
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#1435 [21:50] <Dhbros> hey you guys probably cant help but ive been trying to buy Minecraft java edition but every time I but in my card information( multiple cards used) it says error processing please check card info. so then I tried paypal says same thing. finnaly today I just bought a prepaid Minecraft gift card but it gets stuck at processing any ideals on what to d
#1436 [21:50] <Dhbros> o?
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#1438 [21:53] * moses [webchat@ip68-7-229-236.sd.sd.cox.net] has joined #minecrafthelp
#1439 [21:54] <moses> hi im trying to migrate my accout but im having issues
#1440 [21:56] <Siloman> thanks motion
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#1443 [21:58] * Chang [webchat@64.238.189.102] has joined #minecrafthelp
#1444 [21:59] <Chang> Can anyone help me with logging into my Minecraft account? I'm having trouble signing in because I haven't played in so long and I don't know how the new launcher stuff works and all the account transferring stuff.
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#1446 [22:05] * Z [webchat@ip72-197-154-175.sd.sd.cox.net] has joined #minecrafthelp
#1447 [22:06] * Z is now known as Guest90289
#1448 [22:06] <Guest90289> i can only play demo mode on mc even tho i migrated my account and the account never got refunded, so what should i do
#1449 [22:07] <cody8> i dont have the email to the account ive had for 7 years but i want to migrate is there anyway how?
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#1451 [22:14] * Vidd [webchat@68-118-251-135.dhcp.oxfr.ma.charter.com] has joined #minecrafthelp
#1452 [22:15] <Vidd> Hello, it is not letting me connect to any servers, and I cannot login to the website at all. Im scared to logout of my Minecraft launcher because I have a feeling I wont be able to login to that as well
#1453 [22:16] * Vidd [webchat@68-118-251-135.dhcp.oxfr.ma.charter.com] has quit. (Client Quit)
#1454 [22:18] * bruhbruh [webchat@69.cpe-186-70-65.gye.satnet.net] has joined #minecrafthelp
#1455 [22:18] <bruhbruh> hey, when i try to download the latewst version
#1456 [22:19] <bruhbruh> it tells me that it failed to download
#1457 [22:19] <bruhbruh> Failed to download file.
#1458 [22:19] <bruhbruh> Name: lwjgl-3.2.2.jar
#1459 [22:19] <bruhbruh> can anyone help me
#1460 [22:20] * A [webchat@ip72-197-154-175.sd.sd.cox.net] has joined #minecrafthelp
#1461 [22:20] <A> i can only play demo mode in mc even tho i migrated my account and the account never got refunded
#1462 [22:20] <A> ive also had the account since 2013
#1463 [22:22] * Abel [webchat@cpe-104-175-8-203.socal.res.rr.com] has joined #minecrafthelp
#1464 [22:23] <Abel> hello so my friend bought me a gift code for java edition but the code doesnt work
#1465 [22:26] * A [webchat@ip72-197-154-175.sd.sd.cox.net] has quit. (Quit: webchat.esper.net)
#1466 [22:26] <Abel> hello?
#1467 [22:26] * Tala [webchat@mta-70-123-48-103.gt.rr.com] has joined #minecrafthelp
#1468 [22:27] <Abel> Hey tala
#1469 [22:28] <Abel> is anyone there
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#1471 [22:29] * Abel [webchat@cpe-104-175-8-203.socal.res.rr.com] has quit. (Quit: webchat.esper.net)
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#1473 [22:35] * y_p_kongbai12138 [webchat@39.188.108.32] has joined #minecrafthelp
#1474 [22:35] <hayhayfeezy> hi i forgot the password to my account can you help me?
#1475 [22:36] * Siloman [webchat@80-110-74-90.cgn.dynamic.surfer.at] has quit. (Quit: webchat.esper.net)
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#1477 [22:37] <y_p_kongbai12138> you can go to https://account.mojang.com/, it have a Forget password button
#1478 [22:38] * y_p_kongbai12138 [webchat@39.188.108.32] has quit. (Client Quit)
#1479 [22:54] * Bigdog [webchat@101-100-130-193.myrepublic.co.nz] has joined #minecrafthelp
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#1481 [22:56] * Grilledcakes [webchat@c-68-47-18-85.hsd1.mn.comcast.net] has joined #minecrafthelp
#1482 [22:57] <Grilledcakes> I can't login to my account in either the launcher or chrome, but i can log in on my phone or the opera browser
#1483 [22:59] * FOG_ConBoss [webchat@mobile-166-137-019-012.mycingular.net] has joined #minecrafthelp
#1484 [22:59] <FOG_ConBoss> hello
#1485 [23:00] <Grilledcakes> hi
#1486 [23:01] <FOG_ConBoss> i bought minecraft a few years back and played it non stop it has been some years now and i cannot log into the account because the email was shut down, i have done everything to attempt to recover the account including trying to migrate the account nothing has worked and i am desperate for help. I just want to play my game again.
#1487 [23:04] <Grilledcakes> they are going to ask you for a transaction ID. if you don't have one your pretty much SOL and have to repurchase the game. thats what I had to do but now I can't even play it
#1488 [23:07] <FOG_ConBoss> the odd thing is my games are still saved and it says i can only play the demo
#1489 [23:07] <FOG_ConBoss> but i cant sign into the account once i try to find out why
#1490 [23:09] <Grilledcakes> oh. I thought I forgot my login to my old account but now after creating a new one and buying the game again and getting the same thing im thinking theres something wrong with the game and not the account or anything. idk for certain tho, thats my guess
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#1492 [23:20] * fabiomf [webchat@177-62-169-16.dsl.telesp.net.br] has joined #minecrafthelp
#1493 [23:20] <fabiomf> Hey so my brother bought minecraft in my credit card
#1494 [23:21] <fabiomf> am i eligible for a refund?
#1495 [23:21] <Andrio> fabiomf, yes
#1496 [23:21] * Wouter [webchat@63.246.153.74] has joined #minecrafthelp
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#1498 [23:22] <Andrio> if you can prove such
#1499 [23:22] <Andrio> ??> fabiomf account/refund
#1500 [23:22] <Mightyena> fabiomf: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#1501 [23:22] <fabiomf> thanks dude, have a good day buddy
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#1503 [23:25] * Erik [webchat@pool-72-76-94-16.nwrknj.fios.verizon.net] has joined #minecrafthelp
#1504 [23:26] <Erik> Can't figure out how to recover my account
#1505 [23:26] <Erik> It says they are 2 months behind on support e-mails. What are my options here
#1506 [23:28] * Ibrahim007 [webchat@217.248.101.148.d.dyn.claro.net.do] has joined #minecrafthelp
#1507 [23:28] <Ibrahim007> EM
#1508 [23:28] <Ibrahim007> Hi?
#1509 [23:30] <Ibrahim007> I have a problem
#1510 [23:30] <Ibrahim007> Wich tingh is
#1511 [23:30] <Ibrahim007> When i'm goin to enter a server
#1512 [23:30] <Andrio> Erik, what's the problem?
#1513 [23:31] <Ibrahim007> When i'm going
#1514 [23:31] <Ibrahim007> To enter a server
#1515 [23:31] <Ibrahim007> it says
#1516 [23:32] <Ibrahim007> Is not conected to minecraft.net
#1517 [23:32] <Erik> Andrio I have my Minecraft account name.
#1518 [23:32] <Erik> I can't remember what e-mail is linked to it. And I need the e-mail to use as a username, because my account is linked
#1519 [23:32] <Andrio> Ibrahim007, can you log in to minecraft.net?
#1520 [23:33] <Andrio> ??> Erik account/forgot-email
#1521 [23:33] <Mightyena> Erik: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#1522 [23:33] * Erik [webchat@pool-72-76-94-16.nwrknj.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#1523 [23:34] <Ibrahim007> Andrio yes
#1524 [23:34] <Andrio> ??> Ibrahim007 launcher/relog
#1525 [23:34] <Mightyena> Ibrahim007: Click your Minecraft username (or email address) in the upper left part of the launcher, select Log out, then re-enter your info and try the game again.
#1526 [23:34] <Ibrahim007> ok
#1527 [23:34] * Erik [webchat@pool-72-76-94-16.nwrknj.fios.verizon.net] has joined #minecrafthelp
#1528 [23:35] <Erik> I don't know what e-mail it is. I tried my 2 e-mails and they didn't work.
#1529 [23:35] <Erik> Unfortunetly, I was a young lad when I made it.
#1530 [23:35] <Andrio> ??> Erik account/send-email
#1531 [23:35] <Mightyena> Erik: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1532 [23:35] <Mightyena> Erik: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1533 [23:35] <Andrio> Erik, checked your spam folder?
#1534 [23:36] <Erik> Yeah it says they are backlogged to May 29th on e-mail requests
#1535 [23:36] <Andrio> indeed
#1536 [23:36] <Erik> Pretty upsetting that I know my username and password, and I still can't get on.
#1537 [23:36] <Erik> Just don't know the damn e-mail
#1538 [23:37] <Ibrahim007> I can´t
#1539 [23:37] <Ibrahim007> It says
#1540 [23:38] <Ibrahim007> Not authenticated with minecraft.net :'c
#1541 [23:38] <Andrio> Ibrahim007, you can't log in?
#1542 [23:38] <Ibrahim007> Yes
#1543 [23:39] <Andrio> Ibrahim007, what happened?
#1544 [23:39] <Ibrahim007> It's when im in the game
#1545 [23:39] <Ibrahim007> Idk
#1546 [23:39] <Andrio> Ibrahim007, are you using the official launcher?
#1547 [23:39] <Ibrahim007> The Tlauncher?
#1548 [23:40] <Andrio> Ibrahim007, use the official launcher.
#1549 [23:40] <Andrio> Ibrahim007, get it from https://minecraft.net/download
#1550 [23:41] <Ibrahim007> Ok
#1551 [23:41] <Ibrahim007> Wait
#1552 [23:41] <Ibrahim007> That's the one i have
#1553 [23:42] <Ibrahim007> The Java Edition
#1554 [23:42] <Ibrahim007> Well
#1555 [23:42] <Ibrahim007> I think i have to go
#1556 [23:43] <Ibrahim007> Thanks for the help :')
#1557 [23:43] <Andrio> see you
#1558 [23:43] <Ibrahim007> Bye :')
#1559 [23:47] * mac [webchat@cpe-70-122-184-54.tx.res.rr.com] has joined #minecrafthelp
#1560 [23:48] <mac> can i recover my account if i only know the username, not the email or password?
#1561 [23:49] <mac> or do i have to buy the game again
#1562 [23:54] <Erik> Mac, do you remember if you migrated your account to a minecraft.net account?
#1563 [23:56] <mac> no . i never did, i last played it back in like 2010, so before the whole account migration thing
#1564 [23:57] <Andrio> Erik, a minecraft.net account?
#1565 [23:59] * Erik [webchat@pool-72-76-94-16.nwrknj.fios.verizon.net] has quit. (Quit: webchat.esper.net)