#1 [00:00] <Tommy> General question: I, WAY BACK IN THE DAY :), back when Minecraft was being developed, paid for an unlimited upgrade account. Skip to now. I wanted to see how things are going and poke around alittle. Can I still get access to my original deal? Thanks.
#2 [00:02] <redeemcode> I'm having issues with redeeming a code from a pre-paid card. I filled out everything correctly and the code wasn't exposed when I purchased it. It has been stuck on the 'Placing Order' screen for awhile now. I've tried on different browsers and devices. Why is it stuck on 'Placing Order' and can I do anything about it? Thank you in advance.
#3 [00:05] <nate> Tommy: I don't recall anything ever being labeled an "unlimited upgrade account", you either owned the game or didn't, so if you paid for it at some point you should still own it yes. You would need to log in to the site w/ your credentials and it should give you a download option
#4 [00:08] * durbanpoise [webchat@pool-173-48-46-176.bstnma.fios.verizon.net] has joined #minecrafthelp
#5 [00:08] <durbanpoise> hello
#6 [00:08] <durbanpoise> anyone here
#7 [00:08] <durbanpoise> ugh
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#9 [00:12] <Tommy> Nate: This was in the early days- 2009-2010 if I recall. Trying to use the Migrate feature but now working so well.
#10 [00:13] <Tommy> Nate: Before Microsoft bought it.
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#15 [00:31] <Dominic> I am having trouble purchasing Minecraft Java Edition. I've tried PayPal, Direct Card Information and even Amazon but the purchase keeps getting an error. I have the money on my account so I don't understand why I can't purchase the game. Anyway this can be solved?
#16 [00:32] <GreyVulpine> We don't really do support for payment issues here, as we're not Mojang
#17 [00:33] <Dominic> Ah, okay, thank you
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#19 [00:40] * Hadley_ [webchat@66-188-192-10.dhcp.roch.mn.charter.com] has joined #minecrafthelp
#20 [00:40] <Hadley_> Realms are not letting me load into the world
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#22 [01:06] * Robert_Ballerd [webchat@96-18-240-73.cpe.cableone.net] has joined #minecrafthelp
#23 [01:06] <Robert_Ballerd> hello
#24 [01:07] * kevin0613 [webchat@122.36.33.43] has joined #minecrafthelp
#25 [01:07] <kevin0613> HEllo!
#26 [01:07] <Robert_Ballerd> i caint log in i bought the game on the 5th
#27 [01:08] <Robert_Ballerd> do u know this issue
#28 [01:09] * mummykiller12 [webchat@118.211.225.200] has joined #minecrafthelp
#29 [01:09] <mummykiller12> hello
#30 [01:09] <mummykiller12> i need help
#31 [01:09] <Robert_Ballerd> hello can i spee to your maiger
#32 [01:10] <mummykiller12> about my friends realm i cant connect but everthing is fine on my end
#33 [01:10] <Robert_Ballerd> kevin0613 can i speek with your maniger
#34 [01:10] * ray [webchat@c-98-244-108-242.hsd1.va.comcast.net] has joined #minecrafthelp
#35 [01:10] * Geforce [webchat@71-91-167-93.dhcp.gwnt.ga.charter.com] has joined #minecrafthelp
#36 [01:10] <mummykiller12> hello ray this is a automated message welcome
#37 [01:11] <webrosc> Robert_Ballerd, whats the issue?
#38 [01:11] <mummykiller12> my friends realm wont let me connect it is stuck on connecting to realm
#39 [01:11] <webrosc> mummykiller12, realms are down and being worked on
#40 [01:11] <webrosc> mummykiller12, https://twitter.com/MojangStatus/status/1159326522274144258
#41 [01:11] * toqyo [webchat@75-139-190-127.dhcp.knwc.wa.charter.com] has joined #minecrafthelp
#42 [01:12] <mummykiller12> thank you alot
#43 [01:12] <mummykiller12> i have been searching for like an hour now
#44 [01:12] <Robert_Ballerd> i caint log in with the right email and password i bought the game on the 5th and i have my acount inf written down soi know its right webrosc
#45 [01:12] <webrosc> ??> Robert_Ballerd tools/hjt
#46 [01:12] <Mightyena> Robert_Ballerd: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#47 [01:12] <Mightyena> Robert_Ballerd: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#48 [01:12] <Robert_Ballerd> i cant downlod that ikts full of vireses
#49 [01:12] <toqyo> im trying to get into my minecraft realm, and no matter what i do i cant. ive tried making a new realm, renewing old ones, etc. & nothing. please help?
#50 [01:13] <webrosc> no its not
#51 [01:13] <mummykiller12> its down
#52 [01:13] <webrosc> toqyo, https://twitter.com/MojangStatus/status/1159326522274144258
#53 [01:13] <mummykiller12> toqyo
#54 [01:13] <kevin0613> How to fix OPEN GL?
#55 [01:13] <Robert_Ballerd> i want to speek to your mangier webrosc
#56 [01:13] <webrosc> ??> kevin0613 win/dxdiag
#57 [01:13] <Mightyena> kevin0613: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#58 [01:14] <webrosc> Robert_Ballerd, HJT is ttally safe and a tool used to diagnose issues, this is a community support run by volunteers
#59 [01:14] <Geforce> webros has no manager, as this is a volunteer, community service.
#60 [01:14] * toqyo [webchat@75-139-190-127.dhcp.knwc.wa.charter.com] has quit. (Client Quit)
#61 [01:15] <Robert_Ballerd> this is not the legit company thanks for wasting my time kids im gonna go to my loyaer tomarowand open up a law sute agenst mojang
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#64 [01:16] <ray> Hi i've been trying to get minecraft to work for weeks and i've tried every thing from reinstalling it to updating my drivers, allocating more memory and updating java. despite this it continues to returm the same exit code of -805306369 if needed i can send the error i got in the event viewer as well i feel like its just a stupid fix that im missi
#65 [01:16] <ray> ng.
#66 [01:18] <kevin0613> done
#67 [01:18] <kevin0613> next?
#68 [01:18] <kevin0613> HEllo?
#69 [01:19] <kevin0613> everyone?
#70 [01:19] <kevin0613> Whats is next????
#71 [01:20] <Geforce> did you update your drivers?
#72 [01:20] <kevin0613> driver?
#73 [01:20] <kevin0613> non
#74 [01:20] <kevin0613> nope
#75 [01:20] <kevin0613> How to?
#76 [01:20] <kevin0613> oh
#77 [01:20] <kevin0613> geforce
#78 [01:20] <Geforce> oh, sorry, I was looking at the wrong article. Post the DxDiag log here using paste.ubuntu.com.
#79 [01:21] <kevin0613> next?
#80 [01:22] <Geforce> Post the link to the DxDiag log here, so that we can see it.
#81 [01:23] <kevin0613> k
#82 [01:23] <kevin0613> you say...
#83 [01:23] <kevin0613> URL?
#84 [01:23] * asda [webchat@193-115-109-34.tpgi.com.au] has joined #minecrafthelp
#85 [01:23] <Geforce> Yes, the URL will work fine
#86 [01:23] <asda> realm help?
#87 [01:23] <kevin0613> k
#88 [01:23] <kevin0613> https://paste.ubuntu.com/p/YpxGHWR56Z/
#89 [01:23] <kevin0613> RIght?
#90 [01:23] * w1zard [webchat@c-24-15-53-148.hsd1.il.comcast.net] has joined #minecrafthelp
#91 [01:24] <w1zard> hello?
#92 [01:24] <asda> are realms still down?
#93 [01:24] <kevin0613> IS it Right?
#94 [01:24] <kevin0613> Geforce
#95 [01:24] <w1zard> ?
#96 [01:24] <kevin0613> Geforce/
#97 [01:24] <kevin0613> Geforce?
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#99 [01:24] <w1zard> hello?
#100 [01:24] <kevin0613> Hello!
#101 [01:24] <Geforce> yes, that's the right log.
#102 [01:25] <asda> lads, are the realms still down?
#103 [01:25] <Geforce> asda, yes, Realms are still down: https://twitter.com/MojangStatus/status/1159326522274144258
#104 [01:25] <w1zard> i cant even play it
#105 [01:25] <w1zard> minecraft
#106 [01:26] <ray> hello I've been trying to get minecraft to work for weeks and i've tried every thing from reinstalling it to updating my drivers, allocating more memory and updating java. despite this it continues to returm the same exit code of -805306369 if needed i can send the error i got in the event viewer as well
#107 [01:26] <kevin0613> Hey geforce
#108 [01:26] <kevin0613> you have twitter?
#109 [01:27] <Geforce> kevin0613, did you install the latest drivers for your 970?
#110 [01:27] <Geforce> https://www.geforce.com/drivers/results/148865
#111 [01:27] <kevin0613> is it...
#112 [01:27] <kevin0613> Driver upgrader?
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#114 [01:28] <Geforce> yes, it's a newer version of the drivers that you currently have installed.
#115 [01:29] <kevin0613> thanks!
#116 [01:29] <kevin0613> You have twitter geforce?
#117 [01:29] <Geforce> do you need my twitter? xD
#118 [01:30] <kevin0613> IDK xD
#119 [01:30] * wizard [webchat@c-24-15-53-148.hsd1.il.comcast.net] has joined #minecrafthelp
#120 [01:31] <Geforce> I mean, if you want it, here it is :3 https://twitter.com/I_Mod_Minecraft
#121 [01:31] <ray> hello
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#123 [01:32] <wizard> i need help, im getting the error where you cant save the download or whatever and it say you know to delete byte... but i dont have it at all. what can i do to fix this and actually play
#124 [01:32] <iBear> has anyone else been able to connect to realms?
#125 [01:32] <wizard> and idk what els to do
#126 [01:32] <ray> Realms are down
#127 [01:33] <ray> https://twitter.com/MojangStatus/status/1159326522274144258
#128 [01:33] <wizard> ....?
#129 [01:33] <Geforce> wizard, do you have the crash/error log that we can see?
#130 [01:34] <Geforce> (post it using paste.ubuntu.com if you do)
#131 [01:35] <wizard> okiee
#132 [01:35] <ray> Are my messages even going through
#133 [01:36] <iBear> yeah ray cheers for that
#134 [01:37] <wizard> hold up
#135 [01:37] <ray> cuz my mincraft still refuses to work im at the point where im just going to burn my computer
#136 [01:37] <wizard> have to create an account
#137 [01:38] <Geforce> you don't need to create an account to use that paste website
#138 [01:39] <Geforce> just copy-paste the crashlog into the "content" box, hit the "paste!" button, then post the link to the page that it takes you to here
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#140 [01:41] <ray> Honestly all Ive wanted to do these las 2 weeks were to play mc
#141 [01:41] <wizard> https://paste.ubuntu.com/p/fGzCs2xYxS/
#142 [01:41] <wizard> there
#143 [01:42] <wizard> think i got it:D!
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#145 [01:43] <ray> im just going to paste the error I got I give up
#146 [01:43] <ray> https://paste.ubuntu.com/p/KXtdbzKFHy/
#147 [01:45] <wizard> Geforce did you see it?
#148 [01:46] <Geforce> yes, I was looking at it
#149 [01:46] <Geforce> what antivirus do you use?
#150 [01:46] <wizard> i dont have one...
#151 [01:47] <Julian4> Hi for some reason I cannot connect to my own realm, internet connection is steady and I have tried to switch world or play minigame but it just says "an error occured, please try again later". Asking if anyone has had same issue
#152 [01:47] <samii> everyone has this issue
#153 [01:48] <samii> realms are down
#154 [01:48] <Julian4> oh that explains
#155 [01:48] <Julian4> thanks
#156 [01:48] <samii> np
#157 [01:48] <Geforce> do you have any of these programs installed, wizard? https://minecraftirc.net/support-articles/known-incompatible-software/
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#159 [01:48] <wizard> let me check
#160 [01:48] <wizard> give me a minute
#161 [01:51] <wizard> nope
#162 [01:51] <Geforce> hmm
#163 [01:51] <Geforce> did you run a malware check with MalwareBytes?
#164 [01:51] <Geforce> did you run a malware check with MalwareBytes?
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#166 [01:51] <wizard> right!!! ive been tryna fix this all day today
#167 [01:52] * mitch [webchat@cpe-1-158-34-76.nb14.nsw.asp.telstra.net] has joined #minecrafthelp
#168 [01:53] <wizard> and no i havent
#169 [01:53] <wizard> should i?
#170 [01:53] <mitch> hey my realm is taking forever to load i tried to close the realm but it will not close, any ideas?
#171 [01:53] <Geforce> yeah, why not, just to eliminate that possibility.
#172 [01:53] <Geforce> Download ADWCleaner here: https://downloads.malwarebytes.com/file/adwcleaner
#173 [01:53] <Geforce> Run a scan, remove any malware found, restart the computer, and see if Minecraft launches then.
#174 [01:53] * Absol kicked Geforce from #minecrafthelp (Reason: eforce :Stop spamming)
#175 [01:53] <ray> realms are down
#176 [01:53] * Geforce [webchat@71-91-167-93.dhcp.gwnt.ga.charter.com] has joined #minecrafthelp
#177 [01:53] <mitch> oh they are? for how long?
#178 [01:54] <ray> https://twitter.com/MojangStatus/status/1159326522274144258
#179 [01:54] <wizard> how do i do that tho:'( lol
#180 [01:54] <wizard> oh i see it thank you
#181 [01:54] <wizard> illl try that<3
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#184 [01:58] <ray> error log btw <3
#185 [01:58] <ray> https://paste.ubuntu.com/p/KXtdbzKFHy/
#186 [01:58] <Berg> Anyone here good with realms? I bought a realm 3 days ago. Today i cannot access it. I cant delete it, close it, replace it, i CAN download the world. But i cannot play on the realm itself. Nor can i upload a recent save....
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#188 [01:58] <ray> realms are down my guy
#189 [01:58] <Berg> Oh yeah?
#190 [01:58] <ray> https://twitter.com/MojangStatus/status/1159326522274144258
#191 [01:58] <Berg> How long?
#192 [01:59] <ray> ^
#193 [01:59] <Berg> Damn
#194 [01:59] <Berg> Thanks dude
#195 [01:59] <ray> np
#196 [01:59] * Emily [webchat@n175-32-246-76.meb1.vic.optusnet.com.au] has joined #minecrafthelp
#197 [01:59] <Berg> I was gettin annoyed at it because on the mojang website it says all services running fine
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#201 [02:00] <Andrio> !message Minecraft Realms is currently down. For more information see https://twitter.com/MojangStatus/status/1159326522274144258
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#204 [02:01] <YumeiAnime> I need some help with launcher/game issues
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#206 [02:01] <ray> yeah but if you keep a look out on twitter they should say when its back up so just stay posted
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#210 [02:02] <k4> if i buy the wrong version can i refund ?
#211 [02:03] * Andrio pats Geforce.
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#212 [02:03] <Andrio> ??> k4 account/refund
#213 [02:03] <Mightyena> k4: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#214 [02:03] <YumeiAnime> does intel graphics support OpenGL?
#215 [02:04] <Geforce> integrated intel graphics should be able to run Minecraft, depending on how old your computer is though.
#216 [02:04] <YumeiAnime> my pc is reatively new
#217 [02:05] <YumeiAnime> i got it 2 years ago brand new?
#218 [02:05] <Geforce> do you know specifically which intel graphics you have?
#219 [02:06] <YumeiAnime> Intel(R) Core(TM)2 Quad CPU Q9400 @ 2.66GHz (4 CPUSs), ~2.7GHz
#220 [02:06] <YumeiAnime> im pretty sure thats the one
#221 [02:06] <YumeiAnime> wait thats the processor unit
#222 [02:07] <YumeiAnime> Intel(R) Q45/Q43 Express Chipset (Microsoft Corporation - WDDM 1.1)
#223 [02:07] <YumeiAnime> thats my display adapter
#224 [02:08] <YumeiAnime> not sure if thats the same thing
#225 [02:09] <Andrio> YumeiAnime, that's no longer supported, and it may work on Windows 7; not any newer OS.
#226 [02:09] <Geforce> yeah, that's your graphics processor. And I can tell you that both your CPU and GPU don't meet the minimum requirements for Minecraft.
#227 [02:09] <YumeiAnime> so your saying my cpu is lower than the required minimum?
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#229 [02:10] <ThomasJ> Java Realm not working (Tried basic troubleshooting)
#230 [02:11] <Geforce> Yes YumeiAnime, here's a comparison between the average minimum CPU versus the one that you have: https://www.cpubenchmark.net/compare/Intel-i3-3210-vs-Intel-Core2-Quad-Q9400/1865vs1045
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#232 [02:20] <nate> YumeiAnime: if you bought that two years ago brand new I'd say you got ripped off, Q9400's are over a decade old. THe main issue you have is recent minecraft versions require a newer OpenGL version than the Q45/43 chipset supports
#233 [02:21] <nate> So you would need to either get a new graphics card (to which that CPU would probably end up being a horrible bottleneck) or try an older version of minecraft perhaps if any are still easily available
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#235 [02:27] <YumeiAnime> older version of minercraft as in before 1.14.x or just an older launcher?
#236 [02:31] <YumeiAnime> well its a good thing my drivers are upgrade friendly thanks for the help
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#239 [02:33] <nate> Unfortunate for them upgrading drivers isn't going to magically implement new hardware opengl support lol
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#242 [02:48] * DerpsDer [webchat@ADSL-37.76.216.1.mada.ps] has joined #minecrafthelp
#243 [02:48] <DerpsDer> Hey
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#246 [02:50] <wizard> hello?
#247 [02:50] <wizard> hello?
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#250 [02:51] <wizard> hello?
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#259 [03:30] * ThomasJ [webchat@109.79.104.249] has quit. (Quit: webchat.esper.net)
#260 [03:31] * DarkNightPlayz [webchat@188.248.33.32] has joined #minecrafthelp
#261 [03:31] <DarkNightPlayz> i needed help with my minecraft
#262 [03:33] <DarkNightPlayz> My dad bought me minecraft yesterday and i cant login to it. I have tried changing passwords but nothing is working. It kepts saying invalid email or password.
#263 [03:35] * Saibot_201 [webchat@62-2-97-242.static.cablecom.ch] has joined #minecrafthelp
#264 [03:35] <Saibot_201> hi
#265 [03:41] <Saibot_201> What can I do when the Emails from password Reset won't appear in my inbox/Spam and so on.. How long do I have to wait for a pw reset mail from Mojang-/ and old Minecraft Account?
#266 [03:41] <Saibot_201> Cheers
#267 [03:42] * tom_Harrison [webchat@ppp118-210-80-243.adl-adc-lon-bras32.tpg.internode.on.net] has joined #minecrafthelp
#268 [03:45] <tom_Harrison> My Minecraft MacOS edition does not work when started
#269 [03:45] * tom_Harrison [webchat@ppp118-210-80-243.adl-adc-lon-bras32.tpg.internode.on.net] has quit. (Client Quit)
#270 [03:49] * Lana [webchat@5e0d5ff9.bb.sky.com] has joined #minecrafthelp
#271 [03:49] <Lana> hi
#272 [03:50] <Lana> i need help with the email verification
#273 [03:50] <Lana> its not sending me the email
#274 [03:56] * Saibot_201 [webchat@62-2-97-242.static.cablecom.ch] has quit. (Quit: webchat.esper.net)
#275 [03:56] * ethanjemiller [webchat@cpe-101-164-205-126.hhui-cr-001.ken.nsw.bigpond.net.au] has joined #minecrafthelp
#276 [03:57] <ethanjemiller> hey i cant access my account
#277 [03:57] * ethanjemiller [webchat@cpe-101-164-205-126.hhui-cr-001.ken.nsw.bigpond.net.au] has quit. (Client Quit)
#278 [04:10] <kevin0613> wwwwwwwwwwwwweeeeeeeeeeeeeeeeeeeeeeee
#279 [04:22] * Rilik [webchat@ip-37-201-7-28.hsi13.unitymediagroup.de] has joined #minecrafthelp
#280 [04:22] * Rilik [webchat@ip-37-201-7-28.hsi13.unitymediagroup.de] has quit. (Client Quit)
#281 [04:23] * Beau [webchat@cpe-110-150-28-251.nb08.nsw.asp.telstra.net] has joined #minecrafthelp
#282 [04:23] <Beau> I need some help recovering an email that i've forgotten.
#283 [04:26] * Alkazaah [webchat@cpe-124-187-138-133.wb01.wa.asp.telstra.net] has joined #minecrafthelp
#284 [04:27] <Alkazaah> yo
#285 [04:27] <Beau> hello
#286 [04:27] <Beau> are you able to help?
#287 [04:27] <Alkazaah> Nope thats why im here haha
#288 [04:27] <Beau> Ahhh damn
#289 [04:27] <Alkazaah> ive legit emailed them
#290 [04:27] <Alkazaah> no reply
#291 [04:27] <Beau> Yeah same
#292 [04:27] <Alkazaah> cant contact them at all
#293 [04:27] <Beau> i need to recover my email
#294 [04:28] <Beau> idk what to do ahah
#295 [04:28] <Alkazaah> i cant even log in, i just bought minecraft on Mojang i use both my email and my username and ive changed my password like 8 times and i cant log into the game
#296 [04:28] <Alkazaah> losing my mind
#297 [04:28] <Beau> oh what the hell
#298 [04:28] <Beau> thats so shit
#299 [04:28] <Absol> Beau: Please keep it civil
#300 [04:29] <Alkazaah> lol
#301 [04:29] <Beau> i havnt used my account since like 2015
#302 [04:29] <Beau> and i used an email that i made in 2009
#303 [04:29] <Alkazaah> i had an acc but it got hacked
#304 [04:29] <Alkazaah> so i bought a new one
#305 [04:29] <Alkazaah> and well
#306 [04:29] <Alkazaah> cant even log in
#307 [04:29] * Absol kicked Alkazaah from #minecrafthelp (Reason: lkazaah :Stop spamming)
#308 [04:29] <Beau> rip
#309 [04:34] * HitMartiin [webchat@239.red-83-54-239.dynamicip.rima-tde.net] has joined #minecrafthelp
#310 [04:34] <Beau> hey
#311 [04:35] <HitMartiin> Hello, i press log in in minecraft.net and nothing happens
#312 [04:36] <Beau> yo im not someone that can help, im waiting aswell
#313 [04:36] <Beau> taking ages so far
#314 [04:42] * ShroniX [webchat@54025A1D.dsl.pool.telekom.hu] has joined #minecrafthelp
#315 [04:43] <Beau> hey mate
#316 [04:43] <ShroniX> hi
#317 [04:43] <Beau> having problems too?
#318 [04:44] <ShroniX> jeah
#319 [04:44] <Beau> i cant find the email i used
#320 [04:45] <ShroniX> i know what email i used but that email is not exists anymore
#321 [04:45] <ShroniX> and i need to change it
#322 [04:45] * RyanGamesforyt [webchat@c220-239-198-101.fernt3.vic.optusnet.com.au] has joined #minecrafthelp
#323 [04:45] <Beau> hmm thats tricky
#324 [04:45] <ShroniX> jeah
#325 [04:46] <Beau> Have you looked at all the mojang support questions
#326 [04:46] <ShroniX> yeah
#327 [04:46] <Beau> What happened to the email
#328 [04:47] <ShroniX> I changed it to another one and i deleted that one
#329 [04:47] <RyanGamesforyt> Hey i sent an email to mojang 1 month ago because my acoount said invalid username or password reseted it wait the 24 and nothing work
#330 [04:47] <ShroniX> and i forgot to change it here
#331 [04:48] <Beau> so you can't re-open the email address?
#332 [04:48] <ShroniX> RyanGamesforyt yeah they are slow i waited 2 month for answer
#333 [04:49] <RyanGamesforyt> but the thing is my game works on another computer
#334 [04:49] <ShroniX> no i can't i contacted google support to reopen it but the data is all gone a long time ago
#335 [04:49] <Beau> Ah damn
#336 [04:49] <Beau> idk if the email i used exists anymore
#337 [04:49] <Beau> i created it back in 2009
#338 [04:49] <Beau> havnt used it since
#339 [04:50] <ShroniX> if you personaly haven't deleted than it sould exist
#340 [04:50] <Beau> Yeah probably
#341 [04:51] <Beau> but it was with a weird website
#342 [04:51] <Beau> idk if that email service is still running
#343 [04:51] <Beau> is that how it works? idk ahah
#344 [04:51] <ShroniX> oh thats a problem
#345 [04:51] <Beau> yea :/
#346 [04:52] <ShroniX> connect mojang support and wait for the response thats the only thing you can do
#347 [04:52] <ShroniX> i do that too
#348 [04:52] <Beau> yeh i sent them an email before but judging by what people have been saying it looks like i'll be waiting for a couple months
#349 [04:53] <ShroniX> yeah
#350 [04:53] <Beau> might make a post on the minecraft subreddit
#351 [04:53] <ShroniX> the other thing you can do is to create another account and buy the game agian
#352 [04:54] * ShroniX [webchat@54025A1D.dsl.pool.telekom.hu] has quit. (Quit: webchat.esper.net)
#353 [05:05] * EP0T [webchat@85-76-10-244-nat.elisa-mobile.fi] has joined #minecrafthelp
#354 [05:05] <Beau> hi
#355 [05:05] <EP0T> Hey can anybody help me i have been unable to login in 48h
#356 [05:06] <Beau> did you forget your password?
#357 [05:06] <EP0T> nope i can login in mojang.com
#358 [05:07] * oscar [webchat@host86-165-162-210.range86-165.btcentralplus.com] has joined #minecrafthelp
#359 [05:07] <Beau> im not like a mod or anything so i don't really know what to tell you
#360 [05:07] <EP0T> no problem
#361 [05:07] <Beau> i forgot the email i used
#362 [05:07] <Beau> and i havnt used it in 10 years ahha
#363 [05:07] <oscar> my world deleted itself
#364 [05:08] <Beau> rip
#365 [05:08] * oscar [webchat@host86-165-162-210.range86-165.btcentralplus.com] has quit. (Client Quit)
#366 [05:08] <EP0T> i contacted mojang support 1d ago and they have not responded
#367 [05:08] <Beau> takes a couple months usually :(
#368 [05:09] <EP0T> to them to respond?
#369 [05:09] <Beau> yeah i think so
#370 [05:09] <EP0T> thats a long wait
#371 [05:09] <Beau> how many months ago was june
#372 [05:09] <EP0T> cant play the game that i own...
#373 [05:09] <Beau> cause thats the emails theyre getting to now
#374 [05:09] <Beau> i know its pretty terrible
#375 [05:11] <Beau> i made a reddit post to see if anyone could help me
#376 [05:11] <EP0T> i bought minecraft again because my last account was stolen and they didnt do anything about it
#377 [05:11] <Beau> wtf
#378 [05:11] <EP0T> yep
#379 [05:12] <Beau> i'd be more annoyed if my account was recent like yours but i dont think ive used my account since 2015
#380 [05:12] <EP0T> yea
#381 [05:12] <Beau> i think i bought my account in 2009
#382 [05:12] <Beau> or 2010
#383 [05:13] <EP0T> i bought minecraft first time 2010
#384 [05:13] <Beau> yeah i was like 7 then ahaha
#385 [05:14] <EP0T> i play on 2b2t most of the time and i was in the milions and no when i got this account working its months travel
#386 [05:14] <Beau> what is 2b2t sorry?
#387 [05:14] <EP0T> anarchy server
#388 [05:14] <Beau> ahh righto
#389 [05:14] <Beau> sorry i havnt played in ages
#390 [05:15] <EP0T> no problem
#391 [05:15] <Beau> i recently bought it on xbox but its not so fun cause servers make you pay money to keep playing
#392 [05:15] <Beau> so im trynna get my Java account back
#393 [05:15] <EP0T> what your problem with your account stolen?
#394 [05:16] <Beau> i cant remember the email i used and have no way of finding it
#395 [05:16] <EP0T> because if you didnt migrate it can be craked all ready
#396 [05:16] <Beau> what does that mean
#397 [05:18] <EP0T> https://medium.com/@iOSHeadquarters/account-cracking-the-risks-and-issues-ff692feeba03
#398 [05:18] <EP0T> look there they can explain it better
#399 [05:18] <Beau> alright thank you!
#400 [05:18] <EP0T> no problem
#401 [05:19] <Beau> how do i do this aha
#402 [05:19] <Beau> will someone most likely have done it already
#403 [05:21] <EP0T> so can you login?
#404 [05:21] <EP0T> or
#405 [05:22] <EP0T> if you can remember password and username you can recover email
#406 [05:22] <EP0T> **change email**
#407 [05:30] * VitosVidos_YT [webchat@185.89.32.95.dsl-dynamic.vsi.ru] has joined #minecrafthelp
#408 [05:30] * Tori [webchat@71-89-234-136.dhcp.reno.nv.charter.com] has quit. (Quit: webchat.esper.net)
#409 [05:31] * Syndhikat [webchat@77.111.246.5] has joined #minecrafthelp
#410 [05:31] <Syndhikat> hi i cant log in to my account my password and e mail is right but i cant login
#411 [05:31] <VitosVidos_YT> Hello, I registered with Minecraft Earth, received a message about receiving a skin, activated this code, but the skin did not appear
#412 [05:32] <Syndhikat> i can sign in minecraft.net or mojang.com but i cant sign in on launcher
#413 [05:32] * Abz [webchat@188.53.200.53] has joined #minecrafthelp
#414 [05:32] <Abz> Hello
#415 [05:34] * VitosVidos_YT [webchat@185.89.32.95.dsl-dynamic.vsi.ru] has quit. (Client Quit)
#416 [05:34] <Abz> I'm having some problems I bought my minecraft account from another website as in I didn't buy it from Mojang and I got the account to play in technic launcher I can play MC fine but I cannot login to technic launcher it tells me this account wasn't bought from Mojang
#417 [05:35] <Andrio> Abz, we don't support the Technic Launcher.
#418 [05:35] <Abz> I know but do you know what I should do cause I talked to Technic Launcher they said to talk to you guys
#419 [05:35] <Andrio> Abz, what exactly did they say?
#420 [05:35] <Abz> Do I have to buy MC again but in the official MC website
#421 [05:36] <Syndhikat> i cant sign in to my account on launcher help please my password and email is right...
#422 [05:36] <EP0T> so you did buy minecraft account or key?
#423 [05:36] <Beau> is there anyway to recover an email that you forgot?
#424 [05:37] <Andrio> ??> Beau account/forgot-email
#425 [05:37] <Mightyena> Beau: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#426 [05:37] <EP0T> Beau do you remember other information
#427 [05:37] <Beau> i remember my username and password i think but i havnt used the email i attached the account to since 2009-2010
#428 [05:38] * Zubs77 [webchat@p54AA3DA3.dip0.t-ipconnect.de] has joined #minecrafthelp
#429 [05:38] <EP0T> okay so you need to migrate it
#430 [05:38] <Beau> how do i do that
#431 [05:38] <EP0T> account.mojang.com/migrate
#432 [05:38] <EP0T> go there
#433 [05:39] <Andrio> Syndhikat, can you log in at https://account.mojang.com/ ?
#434 [05:39] <Syndhikat> yes i can
#435 [05:40] <EP0T> do you have that invalid password / email
#436 [05:41] <Beau> EP0T it's asking for my original email which i forgot so i clicked forgot email and its just telling me to contact mojang support
#437 [05:41] <EP0T> cantact them
#438 [05:41] <Beau> i sent them an email about an hour ago but dont they take forever to respond
#439 [05:41] <Andrio> ??> Syndhikat tools/HJT
#440 [05:41] <Mightyena> Syndhikat: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#441 [05:41] <Mightyena> Syndhikat: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#442 [05:41] <Zubs77> Hello can I write my Question in this Chat or are you guys very busy at the Moment?
#443 [05:42] <EP0T> Beau just wait you don't have any other change im sorry
#444 [05:42] <EP0T> **chance
#445 [05:42] <Beau> ah damn :(
#446 [05:42] <Andrio> Zubs77, you may
#447 [05:42] <Beau> might just buy it again then
#448 [05:43] <EP0T> i dont know butt there is activation cooldown
#449 [05:43] * maikelmillan [webchat@94-212-253-85.cable.dynamic.v4.ziggo.nl] has joined #minecrafthelp
#450 [05:43] <maikelmillan> hello?
#451 [05:43] <Beau> hi
#452 [05:43] <EP0T> hi
#453 [05:43] <maikelmillan> hi can you guys help my out? with an issue
#454 [05:44] <EP0T> yes of course
#455 [05:44] <EP0T> tell about your problem
#456 [05:44] <maikelmillan> well basicly my mc account i bought it back in the days when i was about 13
#457 [05:45] <Zubs77> Okay thank you. So whenever I start minecraft my game crashes in the loading screen and I get a message that the Java platform SE binary has stopped working. in the launcher then I get a message that the game has crashed.
#458 [05:45] <maikelmillan> from a guy with a different email that i can not remember
#459 [05:46] <maikelmillan> and sinds mojnag decided to change stuff that you need your email to do things
#460 [05:46] <maikelmillan> its was a bit late
#461 [05:47] <maikelmillan> so my issue is i want to change my email adres from the account maikelmillan and idk how to fix it
#462 [05:47] <EP0T> so you want to change email?
#463 [05:47] <Zubs77> I tried reinstalling the game and Java multiple times and I found Videos where you had to Change your GPU's 3d Settings but I don't know how I do that. I have a Radeon RX 480 and I can't find a tutorial on the webs
#464 [05:48] <EP0T> maikelmillan so you have all the information expect that old email?
#465 [05:48] <Syndhikat> https://paste.ubuntu.com/p/97w7JZmsBS/plain/
#466 [05:48] <Beau> EP0T thats my issue too
#467 [05:49] <maikelmillan> yea thats the problem idk i was 13 and i bought it from that guy and i never used to email
#468 [05:49] <maikelmillan> untill mojang decide that you need you're email to do things
#469 [05:49] <Andrio> ??> Syndhikat info/MCLeaks
#470 [05:49] <Mightyena> Syndhikat: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#471 [05:49] <Mightyena> Syndhikat: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#472 [05:49] <Andrio> ??> Syndhikat win/hosts/edit
#473 [05:49] <Mightyena> Syndhikat: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#474 [05:49] <Mightyena> Syndhikat: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#475 [05:50] <EP0T> Beau and maikelmillan you both should contact mojang support with all account information you can provide
#476 [05:50] <EP0T> and just wait until they respond
#477 [05:50] <Andrio> maikelmillan, according to the EULA you're not supposed to give away accounts like that
#478 [05:50] <Beau> So i have to send another email with my username and password?
#479 [05:50] <maikelmillan> ow?
#480 [05:51] <Andrio> ow
#481 [05:51] <maikelmillan> idk where i need to go else
#482 [05:51] <maikelmillan> i made a email
#483 [05:51] <EP0T> ?
#484 [05:51] <maikelmillan> they wont respond
#485 [05:51] <maikelmillan> its like 3 weeks
#486 [05:52] <maikelmillan> i did it twice
#487 [05:52] <EP0T> they will butt they have so many request that they don't have man power to do it fast
#488 [05:52] <EP0T> usualy takes about 1Week - 2months
#489 [05:53] <maikelmillan> 2 months
#490 [05:53] <EP0T> yep
#491 [05:53] <EP0T> its slow
#492 [05:53] <maikelmillan> well that ill wait i can still play no issue with that so ill keep wait then
#493 [05:53] <EP0T> i cannot login to my account either becuase somehow minecraft servers dont authenticate my login
#494 [05:53] <maikelmillan> ill wait then, but thanks for ur help EP0T
#495 [05:53] <Syndhikat> thank you very much now i can play <3
#496 [05:54] <EP0T> i have waited 48h it should reset once in 24h
#497 [05:54] <EP0T> maikelmillan no problem im happy to help you
#498 [05:56] * asdf [~asdf@67.142.113.150] has quit. (Read error: Connection reset by peer)
#499 [05:56] * Syndhikat [webchat@77.111.246.5] has quit. (Quit: webchat.esper.net)
#500 [05:57] <Zubs77> Is there anyone still here? ^^'
#501 [06:01] * Ellope [webchat@d175-37-13-107.per1.wa.optusnet.com.au] has joined #minecrafthelp
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#505 [06:08] * Sherzybath [webchat@45.64.210.97] has joined #minecrafthelp
#506 [06:09] <Sherzybath> I cannot remember my account mail but i have the transaction id
#507 [06:12] * asdf [~asdf@67.142.113.150] has joined #minecrafthelp
#508 [06:18] <EP0T> Zubs77 yes
#509 [06:19] <EP0T> Sherzybath contact mojang support they can change it if you have all the other information
#510 [06:20] * Mlodzikuwu [webchat@31-128-17-203.ip.oxynet.pl] has joined #minecrafthelp
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#513 [06:27] * thecowpotato [webchat@106-69-156-228.dyn.iinet.net.au] has joined #minecrafthelp
#514 [06:29] <thecowpotato> I've just downloaded the game, when I open it, it immediately exits without loading any type of scree, can someone help
#515 [06:31] * Sherzybath [webchat@45.64.210.97] has quit. (Quit: webchat.esper.net)
#516 [06:35] * Charizard1327 [webchat@185.180.32.73] has joined #minecrafthelp
#517 [06:36] <Charizard1327> I cant login help
#518 [06:36] * Charizard1327 [webchat@185.180.32.73] has quit. (Client Quit)
#519 [06:40] * thecowpotato [webchat@106-69-156-228.dyn.iinet.net.au] has joined #minecrafthelp
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#523 [06:48] <Sammy> Are the realms working again?
#524 [07:05] * Cemal [webchat@88.230.62.37.dynamic.ttnet.com.tr] has joined #minecrafthelp
#525 [07:06] * elliot [webchat@lmk34-1-78-218-222-11.fbx.proxad.net] has joined #minecrafthelp
#526 [07:08] <Cemal> Hi I'm Cemal I having trouble entering.Minecraft. A friend tried to enter my account and entered but I can't enter.
#527 [07:10] <elliot> hi, when i opened my minecraft launcher i had the error message " Couldn't Load launcher core from C:\Program Files (x86)\Minecraft Launcher\game\launcher.dll: Load Error Not present " when i click ok it says that it usually caused by a corruption and that i have to reinstall it, but i have already reinstalled it and it tells me the same error mess
#528 [07:10] <elliot> age
#529 [07:15] * Cemal [webchat@88.230.62.37.dynamic.ttnet.com.tr] has quit. (Quit: webchat.esper.net)
#530 [07:19] * Kaylin [webchat@vc-gp-n-105-246-36-87.umts.vodacom.co.za] has joined #minecrafthelp
#531 [07:19] <Kaylin> my Minecraft keeps quitting unexpectedly and I don't know what to do
#532 [07:28] * Samer58 [webchat@p4FEF932C.dip0.t-ipconnect.de] has joined #minecrafthelp
#533 [07:28] <Samer58> Hello, i can't log in and i need my registration email, is that possible ?
#534 [07:31] * Zubs77 [webchat@p54AA3DA3.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#535 [07:36] * nathan [webchat@i92220.upc-i.chello.nl] has joined #minecrafthelp
#536 [07:39] <nathan> hello i am nathan. i kan't login om mijn pc on your site. if i do my inlog info en i pres enter then my pc is doeing noving.
#537 [07:46] * nathan [webchat@i92220.upc-i.chello.nl] has quit. (Quit: webchat.esper.net)
#538 [07:49] * Kokohuts [webchat@138.75.74.162] has joined #minecrafthelp
#539 [07:50] <Kokohuts> I cant login to my minecraft account on the launcher
#540 [07:50] <Kokohuts> i can log into it on the mojang website but not the launcher
#541 [07:50] <Kokohuts> i have tried the steps given by you guys, but it still does not work
#542 [07:54] * yabraham [webchat@c-73-126-74-249.hsd1.ma.comcast.net] has joined #minecrafthelp
#543 [07:55] <Kokohuts> Hello?
#544 [07:55] <yabraham> HI
#545 [07:55] <Kokohuts> I cant login in to my minecraft account of the launcher
#546 [07:55] <Kokohuts> what do i do?
#547 [07:56] <yabraham> My account was created before November 2012, and I am not sure if it was ever migrated to a Mojang account after that. I know the username and password but just can't find the email.
#548 [07:56] * meikzi [webchat@i59F4B997.versanet.de] has joined #minecrafthelp
#549 [07:56] <meikzi> Hallo ?
#550 [07:56] <Kokohuts> i know my pass and email
#551 [07:56] <Kokohuts> i just cant login
#552 [07:58] <meikzi> some one here ?
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#554 [08:10] * Shawy [webchat@b018cfbe.bb.sky.com] has joined #minecrafthelp
#555 [08:12] <Shawy> Hey, I used to play back in 2014 on my account, the only bad thing is that i cant remember my email to the account. Im almost 100% sure that the user name is Shawyy98. can anyone help me get my old account back? many many thanks
#556 [08:13] * samio010 [webchat@188-167-254-244.dynamic.chello.sk] has joined #minecrafthelp
#557 [08:14] <samio010> hi
#558 [08:14] <samio010> i have problem
#559 [08:14] <samio010> if i start minecraft it crash
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#562 [08:18] <Kaylin> hello I am unable to download Minecraft on my Mac as it keeps saying it quit unexpectedly before I could even download the update native launcher can someone please help
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#567 [08:35] * henry [webchat@p5B32B3F5.dip0.t-ipconnect.de] has joined #minecrafthelp
#568 [08:35] <henry> Hello i cant login in my minecraft launcher
#569 [08:37] <henry> hello?
#570 [08:37] * henry [webchat@p5B32B3F5.dip0.t-ipconnect.de] has quit. (Client Quit)
#571 [08:38] * Gold [webchat@151.229.81.218.broad.xw.sh.dynamic.163data.com.cn] has joined #minecrafthelp
#572 [08:39] <TheSilentLink> anyone got a resource pack that disables the minecart sound?
#573 [08:40] <Gold> I am found unable to update the minecraft native launcher, I guess may be the matter of My OS is two newly, Do I need back the older version?
#574 [08:47] * kay112 [webchat@vc-gp-n-105-246-36-87.umts.vodacom.co.za] has joined #minecrafthelp
#575 [08:48] <kay112> hello my Minecraft that I recently bought on my Mac won't download and it keeps saying that it quit unexpectedly every time I try to open it could someone please help?
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#580 [08:52] * Unanstaendiger [webchat@p57A13956.dip0.t-ipconnect.de] has joined #minecrafthelp
#581 [08:52] <Unanstaendiger> Hello
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#583 [08:53] * kay112 [webchat@vc-gp-n-105-246-36-87.umts.vodacom.co.za] has joined #minecrafthelp
#584 [08:55] <kay112> hello the Minecraft that I recently bought keeps quitting unexpectedly and it wouldn't let me download the update native launcher
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#589 [09:07] <Gianluigi> Hi, I purchased Minecraft Windows 10 Edition, when I create the world and my friends try to enter, from this error: impossible to connect to the world. When they create the world, I can enter. We all have open nats. What can it be?
#590 [09:07] * iMarcoxZMC [webchat@89.129.62.250] has joined #minecrafthelp
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#592 [09:07] * Lukas [webchat@ip-5-186-123-51.cgn.fibianet.dk] has joined #minecrafthelp
#593 [09:09] <Lukas> When i turn on fullscreen it gliches my dual monitors, i have written to customer support but i dont get an reply
#594 [09:19] * Zubs77 [webchat@p54AA3DA3.dip0.t-ipconnect.de] has joined #minecrafthelp
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#597 [09:21] <Zubs77> Hello. whenever I start minecraft my game crashes and I get a message that Java SE binary stopped working. I can not access the main menu in any way
#598 [09:22] * LuuKaa [webchat@tm.84.52.176.182.dc.cable.static.telemach.net] has joined #minecrafthelp
#599 [09:22] <LuuKaa> hello?
#600 [09:23] <LuuKaa> anyone that can help with lost password and/or stolen account?
#601 [09:23] * kurczaczek11 [webchat@088156140180.dynamic-ra-03.vectranet.pl] has joined #minecrafthelp
#602 [09:23] <kurczaczek11> hello
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#608 [09:28] <kurczaczek11> a few minutes ago I installed a computer minecraft because I was getting an error from forge
#609 [09:28] <kurczaczek11> I went to the site to download again, I enter the login and password I look does not work, I retrieve the password, nothing on the E-mail, then I retrieved the lost files of the last m
#610 [09:28] * asdf [~asdf@2001:5b0:2806:84d8:a3d:88ff:fe46:fb3d] has joined #minecrafthelp
#611 [09:30] <kurczaczek11> minecraft and now I am offline and I cannot log in I am stressed because I have never had such a situation and the minecraft I bought via the official website from 2-3 years ago
#612 [09:35] * kurczaczek11 [webchat@088156140180.dynamic-ra-03.vectranet.pl] has quit. (Quit: webchat.esper.net)
#613 [09:36] * xxXXOPTIXXxx [webchat@54.red-80-28-73.dynamicip.rima-tde.net] has joined #minecrafthelp
#614 [09:36] <xxXXOPTIXXxx> hi
#615 [09:36] <xxXXOPTIXXxx> my problem
#616 [09:36] <xxXXOPTIXXxx> is that i dont remember
#617 [09:37] <xxXXOPTIXXxx> the email that i used to created my minecrfat account
#618 [09:38] <xxXXOPTIXXxx> and i paid 20 euros in the past to have my account
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#625 [10:16] <Mjuriel> Hello i am currently having issues with my minecraft account where i cannot remember my security questions on my account and when i ask for a reset email it does not send anything
#626 [10:29] * nut [webchat@90-231-52-89-no546.tbcn.telia.com] has joined #minecrafthelp
#627 [10:31] <nut> Hi, I'm trying to install the trial Minecraft.deb version on Linux Debian, but I keep running into issues like missing dependencies and the fact that I'm using OpenJDK instead of the oracle version seems to be making things even harder. I'm not expecting to be handheld through it all, but do you have any official distro-independent guides for insta
#628 [10:31] <nut> lling Minecraft?
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#631 [10:46] * Huruken [webchat@047-006-006-163.res.spectrum.com] has joined #minecrafthelp
#632 [10:46] <Huruken> I have a question for using minecraft in a museum display
#633 [10:47] * Icantplayminecraft [webchat@host100.190-224-73.telecom.net.ar] has joined #minecrafthelp
#634 [10:47] * oyvindron [webchat@cm-84.212.224.90.getinternet.no] has joined #minecrafthelp
#635 [10:47] <Icantplayminecraft> any helpers?
#636 [10:47] <Huruken> helpers?
#637 [10:48] <oyvindron> Hi, I need help logging in to my account. I seem to have forgotten my password, but the resetting pasword options isn't sending me any emails to do so.
#638 [10:48] * Huruken [webchat@047-006-006-163.res.spectrum.com] has quit. (Client Quit)
#639 [10:49] <Icantplayminecraft> looks like a shitload of people have problem with this dam game
#640 [10:49] <Absol> Icantplayminecraft: Please keep it civil
#641 [10:53] <oyvindron> On "forgot password" page it says "email sent" if there is a Mojang account registered to my email adr, and I know it is because I have emails from them. But - I'm not receiving any email. How do I reset my password then?
#642 [10:54] * SlowPoke101 [webchat@192.166.255.246] has joined #minecrafthelp
#643 [10:54] <SlowPoke101> Hello
#644 [10:55] * SlowPoke101 [webchat@192.166.255.246] has quit. (Client Quit)
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#646 [11:06] * GamingBMX [webchat@165.red-83-51-139.dynamicip.rima-tde.net] has joined #minecrafthelp
#647 [11:06] <GamingBMX> Hello
#648 [11:07] <Gianluigi> Hi, I purchased Minecraft Windows 10 Edition, when I create the world and my friends try to enter, from this error: impossible to connect to the world. When they create the world, I can enter. We all have open nats. What can it be?
#649 [11:08] <GamingBMX> I cantidad log on un my Minecraft java edición , but i dont remember my Andreas
#650 [11:08] <GamingBMX> Adress
#651 [11:08] * GamingBMX [webchat@165.red-83-51-139.dynamicip.rima-tde.net] has quit. (Client Quit)
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#660 [11:25] * foxymethoxy [webchat@172.98.78.232] has joined #minecrafthelp
#661 [11:25] <foxymethoxy> hi guys!
#662 [11:25] <foxymethoxy> i need help, i've purchased minecraft in 2015. but ive lost my password and idk how to get minecraft back, can anybody help?
#663 [11:30] * DarkNoddy [~mordi@ti0020a400-2810.bb.online.no] has joined #minecrafthelp
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#665 [11:31] * Marlulu [webchat@user-24-96-234-104.knology.net] has joined #minecrafthelp
#666 [11:33] <Marlulu> Hi! When I try to log in to Realms, it tells me "invalid session, please try restarting Minecraft". I've done it several times. I've rebooted my computer and relaunched Minecraft and still can't load the Realms page. I can play singleplayer and multiplayer, but can't log on to Realms. Can anyone help me?
#667 [11:37] * Anna9 [webchat@host86-183-248-229.range86-183.btcentralplus.com] has joined #minecrafthelp
#668 [11:38] * asdf [~asdf@67.142.113.150] has joined #minecrafthelp
#669 [11:38] <Anna9> hi
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#675 [11:48] <Gianuigi> Hi, I purchased Minecraft Windows 10 Edition, when I create the world and my friends try to enter, from this error: impossible to connect to the world. When they create the world, I can enter. We all have open nats. What can it be?
#676 [11:48] * Gianuigi [webchat@host50-34-dynamic.42-79-r.retail.telecomitalia.it] has quit. (Client Quit)
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#678 [11:49] * Timmothy [webchat@vtelinet-66-220-238-231.vermontel.net] has joined #minecrafthelp
#679 [11:49] <Gianluigi> Hi, I purchased Minecraft Windows 10 Edition, when I create the world and my friends try to enter, from this error: impossible to connect to the world. When they create the world, I can enter. We all have open nats. What can it be?
#680 [11:49] <Timmothy> my macOS version on MacBook Pro is crashing as soon as I click "play" what do I do?
#681 [12:02] * bruhmoment [webchat@94-215-152-159.cable.dynamic.v4.ziggo.nl] has joined #minecrafthelp
#682 [12:03] <bruhmoment> so i bought minecraft in like 2014 and i cant redeem my code of the w10 version because it has been used
#683 [12:03] <bruhmoment> and i dont remember doing so
#684 [12:04] <bruhmoment> it has been claimed in 2015 supossedly
#685 [12:05] * Huwet [webchat@92.130.160.149] has joined #minecrafthelp
#686 [12:05] <Huwet> Hey
#687 [12:05] <Huwet> I have a question
#688 [12:05] <bruhmoment> sure what is it
#689 [12:05] <bruhmoment> im not sure if i can help tho
#690 [12:06] <GreyVulpine> bruhmoment - https://help.mojang.com/customer/portal/articles/2064007?b_id=5408
#691 [12:06] <Huwet> bruhmoment you are in the staff?
#692 [12:06] <bruhmoment> nah
#693 [12:06] <bruhmoment> i aint
#694 [12:06] <Huwet> GreyVulpine?
#695 [12:06] <bruhmoment> tho i might be able to help
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#697 [12:09] * anna9 [webchat@97-85-45-26.dhcp.bycy.mi.charter.com] has joined #minecrafthelp
#698 [12:09] <anna9> the game loads and then there is no open window for me to actually play the game
#699 [12:10] * anna9 [webchat@97-85-45-26.dhcp.bycy.mi.charter.com] has quit. (Client Quit)
#700 [12:11] <Huwet> Staff?
#701 [12:13] * Cooobert [webchat@c-68-57-248-194.hsd1.in.comcast.net] has joined #minecrafthelp
#702 [12:13] <Cooobert> hey is somthing going on with the payment section of the website
#703 [12:14] * Milan [webchat@94-215-156-132.cable.dynamic.v4.ziggo.nl] has joined #minecrafthelp
#704 [12:15] <Milan> hello?
#705 [12:16] <Milan> i cant login on minecraft
#706 [12:16] <Cooobert> i cant even get the purchase to work
#707 [12:17] * Cooobert [webchat@c-68-57-248-194.hsd1.in.comcast.net] has quit. (Client Quit)
#708 [12:19] <Milan> if i try to login it says wrong pasword and if i try it on a nother pc it works
#709 [12:22] * xIBambus [webchat@ip-5-147-49-232.unitymediagroup.de] has joined #minecrafthelp
#710 [12:23] * vulcan [webchat@c-68-48-146-99.hsd1.mi.comcast.net] has joined #minecrafthelp
#711 [12:23] <vulcan> hello
#712 [12:23] <xIBambus> hello
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#714 [12:25] * Dino [webchat@118.78.69.91.rev.sfr.net] has joined #minecrafthelp
#715 [12:26] <Dino> Hello i have bought this few year ago, and it was not migrated on Mojang.
#716 [12:27] * bruhmoment [webchat@94-215-152-159.cable.dynamic.v4.ziggo.nl] has quit. (Quit: webchat.esper.net)
#717 [12:27] <Dino> I just remember my username but not my passeword. When i try to get it they ask me for and e-mail adress but that dont work
#718 [12:28] * JereH9 [webchat@199-133-247-190.fibertel.com.ar] has joined #minecrafthelp
#719 [12:30] <JereH9> Hi, i just bought java edition and i cant join any servers, it says cant connect to server
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#722 [12:36] * Kariel [webchat@5e05bd95.bb.sky.com] has joined #minecrafthelp
#723 [12:36] <Kariel> Anyone able to help me with recovering my old Minecraft Username?
#724 [12:37] <GreyVulpine> https://help.mojang.com/customer/en/portal/articles/2405037-having-trouble-accessing-your-account-
#725 [12:37] * sp [webchat@69.196.33.183] has joined #minecrafthelp
#726 [12:37] <sp> hello
#727 [12:37] <Kariel> No, no. I am trying to do a Migration to a Mojang account but my account was last used in 2008.
#728 [12:37] <Kariel> I have forgotten my Username.
#729 [12:38] <GreyVulpine> See: https://help.mojang.com/customer/en/portal/articles/775905-migrating-from-minecraft-to-mojang?b_id=5408
#730 [12:38] <Kariel> Yes. That doesn't tell me how to get a new Username. You need the old Username to be able to migrate accounts.
#731 [12:39] <GreyVulpine> In short, if you have migration issues, contact Mojang Support through their form: http://help.mojang.com/customer/portal/emails/new
#732 [12:39] * JereH9 [webchat@199-133-247-190.fibertel.com.ar] has joined #minecrafthelp
#733 [12:39] <JereH9> Hi, i cant connect to any server
#734 [12:40] * Kariel [webchat@5e05bd95.bb.sky.com] has quit. (Client Quit)
#735 [12:41] <sp> i want to make another minecraft account and purchase minecraft for the new account. however, when i try to use my old email that was previously attached to my current account it says that the old email is linked to account when it has been removed from the old email
#736 [12:42] <GreyVulpine> sp - Contact Mojang Support: https://help.mojang.com/customer/portal/emails/new
#737 [12:42] * Andrey_Alimov [webchat@87.70.83.228] has joined #minecrafthelp
#738 [12:42] <Andrey_Alimov> I can not run the game! error and white screen
#739 [12:42] <sp> i already. is there anything else i can do at the moment?
#740 [12:43] <GreyVulpine> Nope
#741 [12:43] <sp> i already did*
#742 [12:43] * Harlan [webchat@50.34.168.24] has joined #minecrafthelp
#743 [12:43] <sp> got it. thanks for the help!
#744 [12:43] <Gianluigi> Hi, I purchased Minecraft Windows 10 Edition, when I create the world and my friends try to enter, from this error: impossible to connect to the world. When they create the world, I can enter. We all have open nats. What can it be?
#745 [12:43] <JereH9> I cant connect to any multiplayer server
#746 [12:44] * Andrey_Alimov [webchat@87.70.83.228] has quit. (Client Quit)
#747 [12:44] * Andrey_Alimov [webchat@87.70.83.228] has quit. (Client Quit)
#748 [12:44] * sp [webchat@69.196.33.183] has left #minecrafthelp
#749 [12:44] <GreyVulpine> security software, firewall, certain networking software and malware can all affect network connectivity
#750 [12:44] <Harlan> hey i sent an email out for a full refund when do you think that will be seen and answered to?
#751 [12:44] <GreyVulpine> Harlan - https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#752 [12:44] * roombavore [webchat@204-83-125-210.msjw.hsdb.sasknet.sk.ca] has joined #minecrafthelp
#753 [12:45] <Harlan> But personally when do you think
#754 [12:45] <GreyVulpine> You'll be lucky to get a response within 2 months
#755 [12:45] <Harlan> seriously
#756 [12:45] <GreyVulpine> Seriously.
#757 [12:46] <Harlan> cant you do something about it
#758 [12:46] <JereH9> already turn off antivirus, and firewall
#759 [12:46] <GreyVulpine> I don't work for Mojang, so nope
#760 [12:46] <JereH9> reboot router
#761 [12:46] <JereH9> keeps saying cant connect to server
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#768 [13:08] * Ohme [webchat@c-24-35-62-66.customer.broadstripe.net] has joined #minecrafthelp
#769 [13:08] <Ohme> hello?
#770 [13:10] <Ohme> so i have a problem with a mouse that i got a day ago and i set the inventory button to mouse button 4/5 (both buttons have the same problem) and i can enter my inventory with the mouse button but i cant exit it with the mouse button and i am forced to reach for escape to exit inventory
#771 [13:10] <Ohme> my mouse is the logitech g203 prodigy wired
#772 [13:11] <Ohme> is anybody in this chat
#773 [13:11] <GreyVulpine> Why not just use the logitech software and map that button to the inventory button
#774 [13:11] <Ohme> i know that i can do that but i dont know why this is happening
#775 [13:11] <GreyVulpine> Couldn't tell you.
#776 [13:11] <Ohme> i dont want to have to do that
#777 [13:12] <Ohme> what mouse do you have
#778 [13:12] <GreyVulpine> Logitech G700s
#779 [13:12] * b201 [webchat@ip72-205-79-216.sb.sd.cox.net] has joined #minecrafthelp
#780 [13:12] <Ohme> what button do you use for inventory?
#781 [13:12] <Ohme> im guessing e
#782 [13:12] <GreyVulpine> Indeed
#783 [13:12] <Ohme> oof ok
#784 [13:12] <Ohme> thanks anyways i guess, have a good day
#785 [13:13] <b201> Does anyone know why I can't log in? Nothing suggested will help. It keeps saying, invalid username or password.
#786 [13:13] * GreyVulpine nods
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#787 [13:17] * JustChicken [webchat@dhcp-76.net1.bg] has joined #minecrafthelp
#788 [13:17] <JustChicken> Hello, I have a problem with my Minecraft account
#789 [13:18] <JustChicken> I haven't used the account named "JustChicken" in a couple of months and now I can't log into it at all
#790 [13:19] <JustChicken> I know what the email is but whenever I try resetting the password an email doesn't send, I tried this with all of my emails but nothing happens on all of them, the email that I know is the correct one has the old mojang emails from password and security questions resets
#791 [13:19] <JustChicken> I know all the security questions but can't access to anything
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#793 [13:29] * throwupchicken [webchat@99-54-94-206.lightspeed.dtrtmi.sbcglobal.net] has joined #minecrafthelp
#794 [13:30] <throwupchicken> ^ thank you absol
#795 [13:30] <throwupchicken> i was unable to find any info stating that until now
#796 [13:31] <throwupchicken> idk if theres something i have to do, but my question is now resolved
#797 [13:31] <throwupchicken> idk if theres something i have to do, but my question is now resolved
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#801 [13:37] <jester> hello
#802 [13:37] * wolfey [webchat@c-71-205-208-26.hsd1.co.comcast.net] has joined #minecrafthelp
#803 [13:38] <cam> hello, im having trouble running the launcher. After it loads it prompts me with the following message:
#804 [13:38] <jester> I need help guys, I bought a Minecraft Java account back in 2014, eventually I switched the email on that minecraft account but I dont' remember it, I only remember the first email, I have the transaction and order ID, is there any way I can get that account back?
#805 [13:38] <cam> Unable to save download
#806 [13:38] <cam> Error details: The process cannot access the file because it is being used by another process.
#807 [13:40] * benmayk [webchat@78.167.153.249.dynamic.ttnet.com.tr] has joined #minecrafthelp
#808 [13:40] <benmayk> Hello?
#809 [13:41] * benmayk [webchat@78.167.153.249.dynamic.ttnet.com.tr] has quit. (Client Quit)
#810 [13:42] <wolfey> new to bedrock edition marketplace --- if i buy one of the "worlds" like say, dinosaur survival, will that just be a world to explore or is it possible to apply the dinosaurs to spawn on my own survival world? mainly im trying to find out if its possible to have my own personal modded world on bedrock edition or if am purchasing to explore someone'
#811 [13:42] <wolfey> s created world
#812 [13:44] * FunkyMunkeh [webchat@cpc97974-croy24-2-0-cust143.19-2.cable.virginm.net] has joined #minecrafthelp
#813 [13:46] <FunkyMunkeh> Just bought another Java copy of Minecraft but I can't get the game started - 'The game crashed whilst initializing game
#814 [13:46] <FunkyMunkeh> Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL'
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#816 [13:47] <FunkyMunkeh> Dxdiag report for reference: https://paste.ubuntu.com/p/hxV9QZxZjp/
#817 [13:47] <FunkyMunkeh> Ran a driver check via Intel and it states no drivers need to be updated
#818 [13:48] <Lord_Ralex> That machine does not fully support Windows 10.
#819 [13:49] <Lord_Ralex> So... there's no drivers for the video chipset for it.
#820 [13:49] <FunkyMunkeh> Thanks for the quick comments - so does that mean I just need to find another (suitable) PC to play on?
#821 [13:50] <Lord_Ralex> Yep. Or you can look at buying a video card and installing it into the computer, if your case has the space for one. You'd have to probably visit a computer shop to get help with that though.
#822 [13:51] * hobospaine97 [webchat@c-73-111-133-15.hsd1.il.comcast.net] has joined #minecrafthelp
#823 [13:52] <hobospaine97> My account was hacked what do i do
#824 [13:52] * S3m_THFC [webchat@ip4da470ad.direct-adsl.nl] has joined #minecrafthelp
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#826 [13:52] <FunkyMunkeh> Ah right, appreciate the help, I'll find another PC to use then.
#827 [13:52] <S3m_THFC> Hello can somebody help me with realms?
#828 [13:53] * MercilessThunder [webchat@144.sub-174-206-14.myvzw.com] has joined #minecrafthelp
#829 [13:54] <MercilessThunder> I cannot connect to Xbox live
#830 [13:54] <MercilessThunder> I have MCPE for iPad
#831 [13:54] * S3m_THFC [webchat@ip4da470ad.direct-adsl.nl] has quit. (Client Quit)
#832 [13:54] <MercilessThunder> I try and I get back “sorry something went wrong, please try again or try xbox.com
#833 [13:55] <MercilessThunder> Any ideas
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#835 [13:56] <_dandi> hi?
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#841 [14:03] * RAHMSTAR [webchat@c-41cce155.132-6-64736c10.bbcust.telenor.se] has joined #minecrafthelp
#842 [14:05] <RAHMSTAR> Hello, I recently downloaded minecraft for my MacBook Air, but every time I try to open it, it crashes (the Launcher). I've updated my computer and also installed the latest version of Java. Any clue?
#843 [14:07] * Swan [webchat@047-014-233-132.res.spectrum.com] has joined #minecrafthelp
#844 [14:07] <Swan> Hello! I need help with buying a realm. for some reason every time i try purchasing my realm it tells me they cant process my card at this time
#845 [14:07] <Swan> is something wrong?
#846 [14:08] <Swan> everything on my card is right and correct
#847 [14:08] <Swan> and i can use it online
#848 [14:08] <Swan> soooo is it just bc realms is down? or is it because im still on my free trial
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#852 [14:14] <Swan> anyone here??
#853 [14:15] * daddy0sheriff [webchat@37.60.44.226] has joined #minecrafthelp
#854 [14:16] * mohawkty [webchat@c-75-67-199-74.hsd1.ma.comcast.net] has joined #minecrafthelp
#855 [14:16] <mohawkty> I dont know my mojang account info
#856 [14:17] <mohawkty> I also dont have access to the email
#857 [14:17] <daddy0sheriff> every time i try to doenoloed the game inside the minecraft luncher it says "failed to downloed file" what can i do?
#858 [14:17] * mohawkty [webchat@c-75-67-199-74.hsd1.ma.comcast.net] has quit. (Client Quit)
#859 [14:17] <Swan> mohawkty youre hosed bro, i lost my old account that way
#860 [14:18] <Swan> Error! Sorry, we're unable to process your purchase at this time. Please try again later.
#861 [14:19] <Swan> this stupid message shows up every time i try to buy a realm
#862 [14:19] <Swan> what do i do
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#868 [14:23] * KTea [webchat@b01a9f10.bb.sky.com] has joined #minecrafthelp
#869 [14:24] <Guest39729> I have a code for Minecraft windows 10 and every time I go to redeem it it says that the code has already been redeemed when I never redeemed it
#870 [14:24] <Guest39729> what do I do ?
#871 [14:25] <KTea> hello, I cant play my game, every time I click play it says that my game has crashed, I only got the game a couple of hours ago and haven't been able to play it, can someone help me please
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#879 [14:37] <KrisGaugerEpiccc> Hello, My Minecraft keeps on crashing everytime i try to load it. Can somebody help?
#880 [14:38] * Henry [webchat@45.53.196.100] has joined #minecrafthelp
#881 [14:38] <KrisGaugerEpiccc> Hello, My Minecraft keeps on crashing everytime i try to load it. Can somebody help?
#882 [14:39] * KrisGaugerEpiccc [webchat@cpe-104-229-88-140.twcny.res.rr.com] has quit. (Client Quit)
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#885 [14:42] <Sofia> Hi, Everytime I want to join a server, it says failed to log in : invalid token, I have tried a lot and don't know what to do (this includes changing password, log in log out, restarting pc, other internet connection, removing and downloading the game again) Please help
#886 [14:42] <asdf> hmm
#887 [14:43] <Sofia> do you have any idea?
#888 [14:44] * daddy0sheriff [webchat@37.60.44.226] has quit. (Quit: webchat.esper.net)
#889 [14:44] <asdf> looking
#890 [14:44] <Sofia> thankss I can't figure it outt
#891 [14:46] * hadidel [webchat@37.231.225.229] has joined #minecrafthelp
#892 [14:46] <hadidel> hi
#893 [14:47] <Sofia> hii
#894 [14:47] * Angel4 [webchat@65.78.116.115] has joined #minecrafthelp
#895 [14:47] <hadidel> i try to connect technic platform but i cant login with my account
#896 [14:47] <hadidel> i purchased minecraft before
#897 [14:47] <hadidel> under account hadidel@live.com
#898 [14:47] <Sofia> can someone help me?
#899 [14:47] <asdf> sofia, it might be that server
#900 [14:48] <Sofia> i've tried 4 servers
#901 [14:48] <hadidel> when i login,it say the mojang account has no purchase copies of minecraft attached
#902 [14:48] <asdf> did you recently change userrname? or using mods?
#903 [14:48] <Angel4> I've been having trouble launching the Game with the error code "Failed to load URL mojang://launcher/index.html with error (-2)."
#904 [14:49] <hadidel> anyone has same problem?
#905 [14:49] <Sofia> asdf no, it has been the same for 4 years… and i don't have any mods
#906 [14:50] <asdf> strange, lots of weird problems lately
#907 [14:50] <asdf> hadidel, I would contact mojang then
#908 [14:51] <Sofia> yeah, and they are not responding to an email, I know they are busy... but I have this problem for a longer time asdf
#909 [14:51] <hadidel> yeah. i drop email already
#910 [14:54] <asdf> ??> hadidel ask/accounts/!
#911 [14:54] <Mightyena> hadidel: Our volunteers cannot troubleshoot account issues. If you are having an issue with your account, try looking at the general account troubleshooting page: https://is.gd/mc_acct
#912 [14:54] <Mightyena> hadidel: If you're still having trouble, we cannot help you further here, please contact mojang.
#913 [14:54] * julian123456789 [webchat@c-98-254-6-26.hsd1.fl.comcast.net] has joined #minecrafthelp
#914 [14:55] <julian123456789> how do i get a refund????
#915 [14:55] <asdf> looking\
#916 [14:55] <julian123456789> fuuuuuuuuuuuuck
#917 [14:55] <julian123456789> ok thank youuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuu
#918 [14:55] <asdf> ??> julian123456789 account/refund
#919 [14:55] <Mightyena> julian123456789: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#920 [14:56] <julian123456789> my little cousin bought it by mistake
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#923 [15:06] * nicolas [webchat@186-59-113-118.speedy.com.ar] has joined #minecrafthelp
#924 [15:06] <nicolas> hi
#925 [15:07] <nicolas> i need help me
#926 [15:08] <asdf> ?
#927 [15:09] <nicolas> i can't install the launcher
#928 [15:09] * asdf [~asdf@67.142.113.116] has quit. (Read error: Connection reset by peer)
#929 [15:10] <nicolas> #minecrafthelp
#930 [15:11] * nicolas [webchat@186-59-113-118.speedy.com.ar] has quit. (Client Quit)
#931 [15:11] * Lord_of_Life_ [~Lord@77.28.160.103] has joined #minecrafthelp
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#935 [15:15] * KingLiion [webchat@host-2-96-162-1.as13285.net] has joined #minecrafthelp
#936 [15:15] <KingLiion> Hello
#937 [15:16] <KingLiion> capfan67 remember me
#938 [15:17] <KingLiion> need some help
#939 [15:18] <KingLiion> I did this form informing Mojang my problem
#940 [15:18] <KingLiion> I filled it all
#941 [15:18] <KingLiion> with Transaction code
#942 [15:18] * person [webchat@104-62-254-205.lightspeed.mtryca.sbcglobal.net] has joined #minecrafthelp
#943 [15:19] <KingLiion> and I haven't received any replies
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#945 [15:22] * TotenJaeger [webchat@HSI-KBW-46-223-3-206.hsi.kabel-badenwuerttemberg.de] has joined #minecrafthelp
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#947 [15:24] <TotenJaeger> Hey, I wanted to say that laucher installer is failing to install java8 on debian10 since java8 is not available by standard package sources. What is the best work around? Edit the .deb file to accept java11 or istall java8 from foreign sources?
#948 [15:28] * Roflman1998 [webchat@072-190-186-046.res.spectrum.com] has joined #minecrafthelp
#949 [15:28] * Vasyly [webchat@mm-48-228-214-37.grodno.dynamic.pppoe.byfly.by] has joined #minecrafthelp
#950 [15:28] <Vasyly> hello
#951 [15:28] <Roflman1998> Hello
#952 [15:28] <Vasyly> Where can I go about violation of rights?
#953 [15:29] * Roflman1998 [webchat@072-190-186-046.res.spectrum.com] has quit. (Client Quit)
#954 [15:29] <Vasyly> pirated software that is registered as a brand
#955 [15:32] * Yarry [webchat@75-35-212-168.lightspeed.rcsntx.sbcglobal.net] has joined #minecrafthelp
#956 [15:32] <Yarry> Hello I could use some help
#957 [15:32] * kennyg [webchat@71-82-243-166.dhcp.stpt.wi.charter.com] has joined #minecrafthelp
#958 [15:33] <Yarry> Anyone?
#959 [15:37] * asdf [~asdf@2001:5b0:2806:7248:a3d:88ff:fe46:fb3d] has quit. (Read error: Connection reset by peer)
#960 [15:37] * asdf [~asdf@2001:5b0:2806:7248:a3d:88ff:fe46:fb3d] has joined #minecrafthelp
#961 [15:37] <Yarry> Please?
#962 [15:38] * oscar [webchat@c-73-140-238-74.hsd1.wa.comcast.net] has joined #minecrafthelp
#963 [15:38] <oscar> how long did mojang work on minecraft?
#964 [15:39] <Yarry> Can someone help me with login issues on my phone?
#965 [15:39] * the_goat [webchat@c-71-196-58-19.hsd1.fl.comcast.net] has joined #minecrafthelp
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#967 [15:39] <the_goat> i get demo version why
#968 [15:39] * laurens [webchat@e232166.upc-e.chello.nl] has joined #minecrafthelp
#969 [15:39] * asdf [~asdf@2001:5b0:2806:7248:a3d:88ff:fe46:fb3d] has joined #minecrafthelp
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#971 [15:39] <laurens> Hiii
#972 [15:40] <the_goat> hello why can i only play demo version
#973 [15:40] <Yarry> I am trying to log into Minecraft on my phone and it instantly takes me to a microsoft login...my account is under my gmail
#974 [15:40] <oscar> the_goat you have to buy minecraft when you create a new account
#975 [15:41] * razerabruno [webchat@201-92-20-188.dsl.telesp.net.br] has joined #minecrafthelp
#976 [15:41] <razerabruno> hi
#977 [15:41] <Yarry> Why would I have to creat a new account? I can't use the same account I use for PC?
#978 [15:41] <laurens> im trying to launch but it crashes at about 75% loading. It gives error code: -805306369. So i think it is out of memory but ive located 6gb to it and it still doesnt work. Does anyone know a fix?
#979 [15:42] * the_goat [webchat@c-71-196-58-19.hsd1.fl.comcast.net] has quit. (Client Quit)
#980 [15:44] <oscar> check your openGL if it tells that the memory is full, try buying 32 GB ram stick and try a new graphics card.
#981 [15:45] <Yarry> I am trying to log into Minecraft on my phone and it instantly takes me to a microsoft login...my account is under my gmail
#982 [15:46] <oscar> Yarry you might be hacked.
#983 [15:47] <Yarry> What do you mean lol I can login on my computer I have been playing for like 2 weeks straight
#984 [15:47] * jorge [webchat@162.243.151.33] has joined #minecrafthelp
#985 [15:47] <jorge> hello, I cannot log in (wrong password) and have already reset my password after 1h wait
#986 [15:48] <jorge> do I have to wait 24h?
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#988 [15:48] <oscar> jorge yes
#989 [15:49] <jorge> thanks!
#990 [15:49] * Grace [webchat@ktnron0916w-grc-09-65-92-71-41.dsl.bell.ca] has joined #minecrafthelp
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#992 [15:50] <Yarry> How do I login into the same account that my PC version is on.
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#995 [15:51] <Grace> Hi there- I just downloaded Minecraft Java for macOS and when I tried to open it, it said "Unable to start Minecraft, if you are running from a dmg please drag to Applications and try again". I've tried that, and replaced the file, redownloaded, replaced again, but it isn't working.
#996 [15:53] <Yarry> How do I login into the same account that my PC version is on.
#997 [15:53] * Mason [webchat@c-71-59-90-31.hsd1.nj.comcast.net] has joined #minecrafthelp
#998 [15:54] <Yarry> Like why Can I not sign into Minecraft on the phone instead of it instantly taking me to a Microsoft account...
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#1000 [15:55] <Mason> I tried to reset my password, but Mojang didn't send it to my email. I have the Transaction ID confirming I purchased Minecraft in 2014
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#1003 [15:55] <Lana> hi
#1004 [15:57] <Yarry> Can anyone help me with logging into my account on the PE lol
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#1008 [15:58] <Yarry> How do you sign into your Minecraft account instead of a Microsoft account on PE?
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#1010 [16:02] <Yarry> anyone?
#1011 [16:02] <BRO_NO_BRO> hi
#1012 [16:04] <BRO_NO_BRO> My game crashes every time I try to open a world
#1013 [16:07] <BRO_NO_BRO> what should I do
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#1015 [16:07] <Lana> no one answers on here
#1016 [16:07] <Lana> so this might take a while
#1017 [16:07] <TotenJaeger> BRO_NO_BRO you could try to save your worlds and try to redownload your minecraft version.
#1018 [16:09] <Lana> does anyone know why mojang isnt sending me emails?
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#1020 [16:10] <BRO_NO_BRO> I tried redownloading multiple times but I keep getting the same message again and again
#1021 [16:11] * Grace [webchat@ktnron0916w-grc-09-65-92-71-41.dsl.bell.ca] has joined #minecrafthelp
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#1024 [16:12] <TotenJaeger> Lana I am not sure if anyone of mojang is sitting in this chat, I think that the emails may take an hour to send or they get stuck in some filters, either in yours or in one of your mail provider. But it could also be that their mailserver is somehow broken, give it 24h, I once had similar problems with another game (btw. look up that you check the
#1025 [16:12] <TotenJaeger> right address)
#1026 [16:12] <TotenJaeger> BRO_NO_BRO What message are you getting in the terminal window?
#1027 [16:17] <BRO_NO_BRO> java.lang.IllegalStateException: failed to create a child event loop
#1028 [16:19] <TotenJaeger> BRO_NO_BRO did you also try to redownload your java?
#1029 [16:20] <BRO_NO_BRO> No, how do I do that?
#1030 [16:22] <TotenJaeger> BRO_NO_BRO I assume you are a Windows or Mac User and Since I'm not an expert there I would say google it. I think Minecraft wants Java 8.
#1031 [16:27] * Tommy [webchat@108-188-145-53.biz.bhn.net] has joined #minecrafthelp
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#1033 [16:30] <Osaki212> hey
#1034 [16:30] <Osaki212> so do i just start with my problem ?
#1035 [16:32] <Osaki212> just so you guys know my english are not the best (;
#1036 [16:32] <Tommy> Hi everyone. I paid for Minecraft way back in 2010 when the developer was selling it to help actually help fund the development of the game. For helping out, we were to have access to the upgrades. Looks like I mergered that account with the new Mojang account successfully, but nothing comes through from the past account. Anyone have any insite on
#1037 [16:32] <Tommy> fixing this. Thanks in advance.
#1038 [16:34] <TotenJaeger> Tommy what do you mean with "comes through"?
#1039 [16:35] <Tommy> Thank TotenJaeger- Access to Minecraft.
#1040 [16:35] * Snarflaxus [webchat@c-24-98-54-77.hsd1.ga.comcast.net] has joined #minecrafthelp
#1041 [16:35] <Tommy> To play.
#1042 [16:35] <Snarflaxus> hello?
#1043 [16:35] <TotenJaeger> Tommy do you mean you cant login on the website to download the files, or does the client not let you login?
#1044 [16:36] <Snarflaxus> I can't pick a profile name at all I think it's bugged.
#1045 [16:36] <TotenJaeger> Snarflaxus ? Where? In the website or the client?
#1046 [16:37] <Osaki212> Hi so my problem is that i can't login to minecraft/minecraft.net but i can login to mojang with the same pasword and email
#1047 [16:37] <Osaki212> i did try evrething i can like delete my minecraft files and my minecraft but nothing is working
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#1049 [16:37] <Tommy> I can login to new account. Did the migration of old account where I paid for the MC. Said migration was a success. But now asks me to pay again.
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#1052 [16:38] <TotenJaeger> Osaki212 When you bought your game bevore the account change, maybe try with the old credentials
#1053 [16:38] <Snarflaxus> The site isn't working at all and it doesn't help that the wifi I'm on right now is being janky.
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#1055 [16:39] <Osaki212> TotenJaeger my english if bad what does credentials means ??
#1056 [16:39] <TotenJaeger> Tommy Since I am not from Mojang but just a fellow player. I can't help you there, but I assume you can write the Majong twitter guys
#1057 [16:39] * Snarflaxus [webchat@c-24-98-54-77.hsd1.ga.comcast.net] has joined #minecrafthelp
#1058 [16:39] <Snarflaxus> this is ridiculous so much crashing x.x
#1059 [16:40] <TotenJaeger> Osaki212 login name and password, there was a change bwtween (name:password and email:password) so some login with a user name and some with an email adress
#1060 [16:41] <Snarflaxus> I think it's stable... for the moment.
#1061 [16:41] * Marcus [webchat@81-232-134-20-no534.tbcn.telia.com] has joined #minecrafthelp
#1062 [16:41] <TotenJaeger> Snarflaxus If I would be you I would try again in a stable internet location and test if the error is still existing
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#1064 [16:42] <mineren19> so i bought minecraft and i go on the launcher press play and this shows up ERROR launching the game failed Unable to save download.
#1065 [16:42] <mineren19> Name: block2.ogg
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#1068 [16:42] <Snarflaxus> I like your idea. and I sympathize wholeheartedly, but such action cannot be done.
#1069 [16:42] <Bigpop5> hello
#1070 [16:43] <Osaki212> TotenJaeger i did try that out but still not working with my name and password / email and password
#1071 [16:43] <Osaki212> its not even letting me login to minecraft.net + that my account is working with my friend with no problems
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#1073 [16:43] <Bigpop5> Do i just ask my question
#1074 [16:43] <Osaki212> o sorry for the side link
#1075 [16:43] <mineren19> so i bought minecraft and i go on the launcher press play and this shows up ERROR launching the game failed Unable to save download.
#1076 [16:44] <Osaki212> Bigpop5 ye think you have to tell them what your problem is
#1077 [16:44] <Osaki212> or question
#1078 [16:44] <Bigpop5> okay
#1079 [16:44] <TotenJaeger> Osaki212 As I said above I am just a fellow player so I can just give tips. Sorry
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#1081 [16:44] <TotenJaeger> To all: The rules say clearly: "... don't ask to ask..." ;)
#1082 [16:45] <Osaki212> @TotenJaeger ok bro but ware can i get the help then ??
#1083 [16:45] * keirmcgill [webchat@5e038467.bb.sky.com] has joined #minecrafthelp
#1084 [16:45] <Osaki212> like the help i need
#1085 [16:46] <Bigpop5> I am able to log in and play through the launcher but when i try to change my skin or play realms it tells me to upgrade my account. I complete all of the steps but it doesnt send the Email verification code and it tells me i havent bought the game when i clearly have
#1086 [16:47] <TotenJaeger> Osaki212 There i am not smarter than you, so you might want to search the majong or minecraft site for an email to write to.
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#1088 [16:47] <TotenJaeger> Osaki212 It sounds like a account problem, so it is not related to the Minecraft Java edition what this chat is mainly for when I got it right.
#1089 [16:48] <keirmcgill> yo, is there a way to change your linked email account without your security questions or change your security questions without email verification?
#1090 [16:49] <TotenJaeger> Bigpop5 Emails sometimes get hung in some filters, yours or your mail provider's. So I would give it 24h and see if there are still no mails.
#1091 [16:49] <Osaki212> @TotenJaeger ok bro thx for the help
#1092 [16:49] <Osaki212> i am going to make a bug report on majong side and hope to get help
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#1097 [16:52] <Bigpop5> TotenJaeger I have done this for about a week and replies havent sent
#1098 [16:52] <Bigpop5> Its the email i log into the game with
#1099 [16:53] <Griffin> I am getting a io.netty.channel.AbstractChannel error on a LAN world, can anyone help?
#1100 [16:53] <TotenJaeger> Bigpop5 I have no Idear then sry. I am just a fellow player, so I have no insight into the account system.
#1101 [16:53] <Bigpop5> dang
#1102 [16:53] <Bigpop5> dang
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#1108 [16:55] <oscarr23> Hello how are you? could you help me, the problem is that minecraft closes when I open a world in 1.14, previously I had the same problem but I solved it by discarding the vbo but now that option is not available. please help https://paste.ubuntu.com/p/J3BkzDYrbc/
#1109 [16:56] <keirmcgill> hey guys, is there a way to change your linked email account without your security questions or change your security questions without email verification?
#1110 [16:56] <Steve62> When I try to start Minecraft it shows an error tht says this: Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
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#1113 [17:01] <BRO_NO_BRO> every time I open a world my game crashes. What should I do?
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#1116 [17:03] <Gus> I cant login
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#1121 [17:13] <BRO_NO_BRO> every time I join a world my game crashes. What should I do?
#1122 [17:17] * Lukhaz [webchat@179.162.56.41.dynamic.adsl.gvt.net.br] has joined #minecrafthelp
#1123 [17:17] <Lukhaz> Someone can help me?
#1124 [17:17] <TotenJaeger> BRO_NO_BRO did reinstalling your java version help?
#1125 [17:17] <Lukhaz> I got stealed yesterday
#1126 [17:17] <BRO_NO_BRO> No the same problem occured
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#1133 [17:42] <Ef> Hello so i've had this problem since yestrday and i've been trying to fix it ever since with result. When i click ''play'' to start the game my game crashes and the msg it gives me is : ''The game crashed whilst initializing game , Error: java.lang.OutOfMemoryError: Java heap space''. Even though i tried to clear up java space i still cant seem to
#1134 [17:42] <Ef> figure out what to do
#1135 [17:42] <Sydney> Hello so i no longer have access to the email that I used to log in and i cant remember my password
#1136 [17:43] <TotenJaeger> Ef How much Ram do you give java in the laucher command?
#1137 [17:43] <Ef> Im afraid i dont know, can you maybe tell me where to look?
#1138 [17:43] <Taveirex> Hello, i have a problem where i can't login into my minecraft acc i bought the game yesterday but i havent been able to log into my acc ive reset the pw couple times still says wrong PW, i've tryed wait couple hours reset PW still says same thing, but the weird thing is in my friend computer he is able to login into my acc!
#1139 [17:45] <TotenJaeger> @Ef when you google assign ram to minecraft you should find tutorials
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#1141 [17:45] <BRO_NO_BRO> whenever I try to open a world my game crashes. I have tried reinstalling java and Minecraft. both don't work
#1142 [17:47] <RyanRocks> have you tried deleting the .minecraft folder in %appdata% (after backing it up of course)
#1143 [17:47] * jack [webchat@216.236.174.82] has joined #minecrafthelp
#1144 [17:47] <jack> hello
#1145 [17:47] <RyanRocks> hi
#1146 [17:47] <jack> can you help me
#1147 [17:47] <RyanRocks> with?
#1148 [17:47] <BRO_NO_BRO> yeah
#1149 [17:47] * jack is now known as Guest26442
#1150 [17:47] <Guest26442> logging in
#1151 [17:48] <RyanRocks> whats the issue youre having
#1152 [17:48] <RyanRocks> gotta be specific
#1153 [17:48] * Radley [webchat@CPEa84e3fc9d2d3-CMa84e3fc9d2d0.cpe.net.cable.rogers.com] has joined #minecrafthelp
#1154 [17:48] <Guest26442> i made my account years ago and i dont remember the password but when i try to reset it it asks me for a bunch of shiii that i dont know or have, also reset emails do not go through for some reason so im having no luck with it
#1155 [17:49] <Guest26442> i have full access to the email used to create it though
#1156 [17:49] <RyanRocks> have you checked your spam folder?
#1157 [17:49] <Guest26442> yes spam trash and junk folders
#1158 [17:50] <RyanRocks> it might just take some time to show up
#1159 [17:50] <Ef> TotenJaeger i think i found it ''Xmx2G'' ? is that what you meant?
#1160 [17:50] <Taveirex> when someone is free can you help me with my problem? i can't login into my minecraft acc i bought the game yesterday but i havent been able to log into my acc ive reset the pw couple times still says wrong PW, i've tryed wait couple hours reset PW still says same thing, but the weird thing is in my friend computer he is able to login into my acc!
#1161 [17:50] <Guest26442> i went through this like half a year ago too and have yet to recieve any emails from mojang
#1162 [17:50] <TotenJaeger> Ef yes, try to change it to Xmx3G
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#1164 [17:51] <Ef> okay
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#1166 [17:51] <Guest26442> ryan?
#1167 [17:52] <Radley> I cant load into 1.14.4 on my PC I reinstalled Minecraft but it still wont work
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#1169 [17:52] <Guest26442> hello
#1170 [17:52] <Radley> hi
#1171 [17:52] <Imuybemovoko> So I tried to manually edit the JVM arguments and now I can't launch using the default launch
#1172 [17:53] <Imuybemovoko> how do I fix this lmao
#1173 [17:53] <Guest26442> i need help with logging in
#1174 [17:53] <Imuybemovoko> reinstalling doesn't help btw
#1175 [17:53] <Imuybemovoko> already tried that
#1176 [17:53] <Radley> noooo
#1177 [17:53] <ScrattleGG> Hi there! I was wondering if you could assist me with my Minecraft. I am currently running vanilla minecraft, just downloaded on a 3770k running at 4.5ghz with 16 gigs of ram 4 of which are allocated to minecraft and a gtx 1070 through the launcher and I am getting barely 90 fps with render distance at 16 chunks and all other settings maxed. I'm a
#1178 [17:53] <ScrattleGG> soft engineer student so I'm not completely stupid and got everything up to date, but I get micro stutters and fps drops that I can't seem to rid of.
#1179 [17:53] <Guest26442> ive tried to reset my password and stuff but neither thru mojan or minecraft have i recieved any emails
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#1181 [17:53] <Guest26442> no junk no spam
#1182 [17:54] <Minecrafteer> Minecraft stops loading at the Mojang screen in the Minecraft Launcher
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#1184 [17:54] <BRO_NO_BRO> whenever I try to open a world my game crashes. I have tried reinstalling java and Minecraft. both don't work
#1185 [17:54] <Ef> TotenJaeger Still doesnt work, should i bring the java thing down to 3G as well? rn its on 3 and something
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#1188 [17:54] <Imuybemovoko> I like... heard it would increase my ram allocation to go into JVM arguments and change a 2 to a 4 but now even after reinstalling, trying to use the default launch throws fatal errors
#1189 [17:55] <Imuybemovoko> Should I copy the string over from one of my working launches into the slot for the default one?
#1190 [17:55] <Imuybemovoko> or ...
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#1192 [17:55] <TotenJaeger> Ef sorry that was my hint, i dont know further
#1193 [17:56] <Ef> Thank you for trying
#1194 [17:56] <Imuybemovoko> ok pasting the string from a working launch doesn't work either
#1195 [17:56] <Imuybemovoko> I must've screwed up some file somewhere
#1196 [17:56] <Imuybemovoko> lol
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#1198 [17:57] <Ef> Is there anyone else who might be able to help me?
#1199 [17:57] <Imuybemovoko> I have no idea
#1200 [17:57] <Imuybemovoko> did you also break something using the JVM arguments? lol
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#1202 [17:58] <Ef> I dont think so, i havent ever touched anything there
#1203 [17:59] <Imuybemovoko> lol that's my problem, I'm having major malfunctions with the default installation that started after I changed a number in there without knowing what I was actually changing
#1204 [17:59] <Imuybemovoko> lmao
#1205 [17:59] <TotenJaeger> The JVM arguments that are used to start the game instances are only used for this instance so it cnt break anything
#1206 [17:59] <Imuybemovoko> what the
#1207 [17:59] <Imuybemovoko> ok then what's the deal here?
#1208 [17:59] <Imuybemovoko> I'll copy the error message I get
#1209 [17:59] <Imuybemovoko> or it just gives me the "game crashed, sorry for the inconvenience" message
#1210 [17:59] <Imuybemovoko> ...
#1211 [18:00] <Imuybemovoko> this started happening after I made some uninformed edits in the JVM slot so if it's not that then I have no idea what's going on
#1212 [18:00] <TotenJaeger> Did you create a new playing profile without any changes?
#1213 [18:00] <Imuybemovoko> yeah I made one in 1.14.4 but it seems to run slowly
#1214 [18:00] <Ef> omg omg i think i fixed it i changed the Xmx3G to 4G
#1215 [18:01] <TotenJaeger> Imuybemovoko could it be that you gave it more ram than there was free?
#1216 [18:01] <Imuybemovoko> it's possible?
#1217 [18:01] <TotenJaeger> Ef :D
#1218 [18:02] <Imuybemovoko> thing is, that doesn't... appear to be why it's breaking
#1219 [18:02] <Imuybemovoko> I've copied the string from the working ones
#1220 [18:02] <TotenJaeger> Imuybemovoko Do you know what Ram is?
#1221 [18:02] <Imuybemovoko> yea I have a basic idea
#1222 [18:02] <Imuybemovoko> it's the stuff that runs programs
#1223 [18:02] * minerben19 [webchat@b0fcf196.bb.sky.com] has joined #minecrafthelp
#1224 [18:02] <Ef> Thank y'all for helping
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#1226 [18:03] <Imuybemovoko> How do I fix it tho
#1227 [18:03] <Imuybemovoko> it just crashes
#1228 [18:03] <Imuybemovoko> I've copied the JVM arguments string from working launches, still nothing
#1229 [18:03] <Imuybemovoko> reinstalling doesn't help
#1230 [18:04] <minerben19> i downloaded minecraft launcher on my windows 10 and it is saying unable to save download
#1231 [18:04] <TotenJaeger> Imuybemovoko Not exacly, its space that is easy to reach for your processor, so your pc saves important stuff there that is often needs so it does not have to take the long read from the hard disk or ssd. But now, since it does not loead even with the working string from another instance. could it be that it is a modded instance?
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#1233 [18:04] <Imuybemovoko> no
#1234 [18:04] <Imuybemovoko> I play vanilla
#1235 [18:04] <BRO_NO_BRO> whenever I try to open a world my game crashes. I have tried reinstalling java and Minecraft. both don't work
#1236 [18:04] <Imuybemovoko> unless the default installation got modded somehow?
#1237 [18:04] * Jenna [webchat@145.67.222.74.logic.ky] has joined #minecrafthelp
#1238 [18:04] <Jenna> hello
#1239 [18:05] <minerben19> i downloaded minecraft launcher on my windows 10 and it is saying unable to save download
#1240 [18:05] <minerben19> i downloaded minecraft launcher on my windows 10 and it is saying unable to save download
#1241 [18:05] * mineown [webchat@02dd05ec.bb.sky.com] has joined #minecrafthelp
#1242 [18:05] <minerben19> please help
#1243 [18:05] <TotenJaeger> Imuybemovoko nope that should not happen. But since you can create a new playing profile and that works, just create another one on your version and you should be fine.
#1244 [18:05] * lukas2911 [webchat@b9168e98.cgn.dg-w.de] has joined #minecrafthelp
#1245 [18:05] <Jenna> i need help changing my email because the one on my account isn't active anymore
#1246 [18:06] <minerben19> i downloaded minecraft launcher on my windows 10 and it is saying unable to save download
#1247 [18:06] <minerben19> please help
#1248 [18:06] <Imuybemovoko> ok, but the other launch profile I have seems to run slowly
#1249 [18:06] <BRO_NO_BRO> whenever I try to open a world my game crashes. I have tried reinstalling java and Minecraft. both don't work
#1250 [18:06] * Kelzyr [webchat@035-138-167-035.dhcp.bhn.net] has joined #minecrafthelp
#1251 [18:06] <Jenna> need help changing my email because the one on my account isn't active anymore
#1252 [18:06] <TotenJaeger> Jenna I think this chat is for Java Version, and not for Account problems, but you can let the question stand, maybe someone can acctual help
#1253 [18:06] * billeigh [webchat@host-92-15-203-243.as43234.net] has joined #minecrafthelp
#1254 [18:06] <lukas2911> i bought minecraft a while ago but it says i can only play the demo pls help
#1255 [18:06] <minerben19> i downloaded minecraft launcher on my windows 10 and it is saying unable to save download
#1256 [18:06] <billeigh> Hello
#1257 [18:06] <minerben19> hi
#1258 [18:07] <Jenna> i was brought to this because of an account problem? so i just assumed it was
#1259 [18:07] <Kelzyr> I need help migrating my account. I bought minecraft years and years ago and don't remember my 'username'
#1260 [18:07] * Kelzyr [webchat@035-138-167-035.dhcp.bhn.net] has quit. (Network ban)
#1261 [18:07] <billeigh> My minecraft wont load past the mojang loading screen
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#1263 [18:07] <TotenJaeger> billeigh what is the log saying?
#1264 [18:08] <minerben19> i downloaded minecraft launcher on my windows 10 and it is saying unable to save download do you know how to solve
#1265 [18:08] <minerben19> i downloaded minecraft launcher on my windows 10 and it is saying unable to save download do you know how to solvei downloaded minecraft launcher on my windows 10 and it is saying unable to save download do you know how to solve
#1266 [18:08] <minerben19> i downloaded minecraft launcher on my windows 10 and it is saying unable to save download do you know how to solve
#1267 [18:08] <minerben19> i downloaded minecraft launcher on my windows 10 and it is saying unable to save download do you know how to solve
#1268 [18:08] * minerben19 [webchat@b0fcf196.bb.sky.com] has quit. (Network ban)
#1269 [18:08] <billeigh> Nothing since I cant even close the loading screen, i have to fully shut down the computer
#1270 [18:09] <mineown> hey, Minecraft Earth beta user here. just wondering if others have been unable to log in the past few days - or if it's just me!
#1271 [18:09] <TotenJaeger> billeigh that is very strange. Cant you close the process via the task manager?
#1272 [18:09] <billeigh> that doesnt work either
#1273 [18:09] <billeigh> its been like this for a month
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#1275 [18:09] <TotenJaeger> billeigh did you reinstall both minecraft and java?
#1276 [18:09] <billeigh> i believe so
#1277 [18:10] <BRO_NO_BRO> whenever I try to open a world my game crashes. I have tried reinstalling java and Minecraft. both don't work
#1278 [18:10] <TotenJaeger> mineown I think this chat is about the Java Version, but maybe somebody can help here
#1279 [18:10] <billeigh> im going to reinstall the java
#1280 [18:11] <TotenJaeger> billeigh I think it needs Java8 take care to pick the right version
#1281 [18:12] <billeigh> It is java 8 let's see
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#1284 [18:17] <billeigh> is the last thing in the log
#1285 [18:17] <billeigh> [Info: 2019-08-08 23:14:15.2855176: NetQueue.cpp(207)] NetQueue: Initiating shutdown.
#1286 [18:18] <TotenJaeger> billeigh Seems to be a bug other have to: https://bugs.mojang.com/browse/MCL-11216
#1287 [18:18] <BRO_NO_BRO> whenever I try to open a world my game crashes. I have tried reinstalling java and Minecraft. both don't work
#1288 [18:18] <billeigh> How do I fix that?
#1289 [18:20] * jamesie [webchat@c-67-180-68-192.hsd1.ca.comcast.net] has joined #minecrafthelp
#1290 [18:21] <jamesie> mojang won't send me an email after i request to reset my password :C
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#1293 [18:22] <billeigh> ClientHandler.cpp(174)] DoClose: known browser removed.
#1294 [18:22] <billeigh> ClientHandler.cpp(184)] DoClose: main browser removed.
#1295 [18:22] <billeigh> what's this supposed to mean?
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#1297 [18:23] <jamesie> hello
#1298 [18:23] <ntb899> how do i recover a minecraft account that was migrated without permission
#1299 [18:23] <billeigh> now when i end it using task manager it says game crashed
#1300 [18:23] <jamesie> i have no idea how this chat works :P
#1301 [18:23] <webrosc> jamesie, you will have to contact Mojang about that
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#1305 [18:24] <jamesie> ahhh man webrosc thanks for your help. yeah apperantly they're backed up pretty far with tickets :(
#1306 [18:24] <webrosc> ??> jamesie mojang/email
#1307 [18:24] <Mightyena> jamesie: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1308 [18:24] <Mightyena> jamesie: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1309 [18:24] <webrosc> jamesie, only they can help you sorry
#1310 [18:24] <jamesie> ok well thank you for the confirmation.
#1311 [18:24] <jamesie> have a wonderful day!
#1312 [18:24] <ntb899> did my previous message send?
#1313 [18:24] <webrosc> ntb899, you also need to contact Mojang
#1314 [18:25] <ntb899> okay, i sent them a message already but was just wondering if there was a faster way to recovery thanks
#1315 [18:25] <billeigh> My game crashes before I can load the mojang screen, it goes up to about 80% then crashes
#1316 [18:25] <webrosc> ??> billeigh av/adwcleaner
#1317 [18:25] <Mightyena> billeigh: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#1318 [18:25] <Mightyena> billeigh: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1319 [18:25] <billeigh> Thank you
#1320 [18:26] <ntb899> if i gave them my mac address i use to play on the game with this pc would that help them to identify im the owner since i played on this pc on the account before?
#1321 [18:26] <webrosc> ntb899, thats down to Mojang, but typically they need the transaction ID, you will just have to qwait for them to reply
#1322 [18:27] <ntb899> okay I understand, the problem was I got it with a prepaid visa a long time ago
#1323 [18:27] <ntb899> but either way thank you
#1324 [18:27] <brocolliboi> Hi, so I've been fighting the same issue for months now. Way back in 2011-2012 I had purchased an account with Minecraft, same e-mail address and all. More so recently I've been trying to use this account without any luck, the site want's me to buy my account back, but while i'm in the process of doing that (just to check for any bugs) it says that
#1325 [18:27] <brocolliboi> an account has already been purchased from the same e-mail... However, I still cannot play the full Java version?
#1326 [18:28] <webrosc> ??> brocolliboi account/bug/demo
#1327 [18:28] <Mightyena> brocolliboi: Please see this article: https://help.mojang.com/customer/portal/articles/1218766-can-only-play-minecraft-demo if you are only able to play the Demo after having purchased the game.
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#1329 [18:28] <TotenJaeger> Hey, after there are now active moderators online I will formulate my question again: I have Debian10 and the lauchner has problems installing, since the Java8 package is not available in the repo anymore. The side says that the launcher comes with its own java version, but that seems not to be true for linux. What is the best solution: Download Op
#1330 [18:28] <TotenJaeger> enJdk 8 from a different package source or to edit the launcher deb package to accept OpenJdk 11.
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#1332 [18:29] <brocolliboi> That's the thing, I've either tried to migrate and have given up because the site takes me in circles, or it's already been migrated
#1333 [18:29] <webrosc> brocolliboi, then contact Mojang like that page says
#1334 [18:30] <webrosc> TotenJaeger, minecraft won't work with java 11, you need 8
#1335 [18:32] <TotenJaeger> webrosc kk, I will do so, but maybe the download website should announce a sentence about the missing Java8 packages in the repo, since untrained linux users will not be able to add package-sources
#1336 [18:33] <webrosc> tell Mojang if you think that, this irc is not affliated with them
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#1338 [18:33] <webrosc> or tell debian as its down to them whats in the repo
#1339 [18:35] <rivs123> Does anyone know if it is possible to migrate an old mincraft account without the transaction ID or email used to originally purchase it? The account is from around 2010 or so.
#1340 [18:35] <webrosc> rivs123, so you want Mojang to migrate an account with no proof of ownership?
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#1342 [18:36] <rivs123> other than the username and password? yeah i guess so.
#1343 [18:36] <webrosc> you will have to ask them, they may have other methods of prooving you own the account
#1344 [18:36] <rivs123> thats what i was afraid of. Thanks.
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#1346 [18:37] <AtrusW> somehow I think my account was deleted
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#1348 [18:38] <webrosc> AtrusW, contact Mojang
#1349 [18:39] <AtrusW> how do I do that?
#1350 [18:39] <webrosc> ??> AtrusW mojang/email
#1351 [18:39] <Mightyena> AtrusW: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1352 [18:39] <Mightyena> AtrusW: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1353 [18:39] <Mightyena> AtrusW: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1354 [18:39] <Mightyena> AtrusW: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
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#1358 [18:52] <Alfie> Um my minecraft on xbox its version 1.13.0 andmy friends are playing on the 1.12.4 i think. Why arn't I on the same version as them?
#1359 [18:53] <webrosc> Alfie, because you are in the beta program, your friend isn't
#1360 [18:54] <Alfie> but when i went on the insider hub it said join the beta programme or something like that
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#1365 [18:59] <AidenEXE> Hello, I have a problem with launching the game. The file javaw (Java (TM) Platform SE binary) is not responding after the red bar stops at a certain point every time. Idk what to do
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#1368 [18:59] <webrosc> ??> AidenEXE av/adwcleaner
#1369 [18:59] <Mightyena> AidenEXE: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#1370 [18:59] <Mightyena> AidenEXE: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
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#1375 [19:10] <jojo> hi
#1376 [19:10] <jojo> Im having some issue
#1377 [19:11] <jojo> for my minecraft for windows 10 someone managed to claim it through my java account could they replace the code or no
#1378 [19:11] <webrosc> Contact mojang
#1379 [19:11] <jojo> will they replace the code
#1380 [19:12] <webrosc> no idea
#1381 [19:12] <webrosc> but they are the only people who can look at your issue
#1382 [19:12] <jojo> dang
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#1385 [19:19] <Dropsm> i am having problems getting my old account hooked to my new account. keeps saying it was already made
#1386 [19:19] <webrosc> Dropsm, contact Mojang
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#1389 [19:20] <Dropsm> already did have not heard back from them in a week now
#1390 [19:20] <webrosc> Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1391 [19:20] <Noir> is there a way to know if mojang replied to my ticket, because i am not sure if i got a answer for my question
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#1393 [19:21] <webrosc> if they replied you would have an email from them
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#1396 [19:21] <webrosc> thats normally how replies work
#1397 [19:22] <Noir> ah dang. I sent a ticket about a month ago but never got a reply
#1398 [19:22] <webrosc> Noir, Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies, they may not have gotten to yours yet then
#1399 [19:23] <mittu47> Do you need realm subscription on your Xbox one so your friends can join your world?
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#1401 [19:23] <webrosc> mittu47, only if you want to play together on your realm
#1402 [19:23] * fillet [webchat@061244099023.ctinets.com] has joined #minecrafthelp
#1403 [19:23] <webrosc> otherwise just need xbox live afaik
#1404 [19:23] <mittu47> OK thank you
#1405 [19:24] <mittu47> My account has a issue where it won't allow any of my friends to Join, what's the best solution?
#1406 [19:25] <webrosc> no idea, could be something with your nat type, or your router, i'm not a console person
#1407 [19:25] <fillet> I want to buy a java edition prepaid card for my sister who lives in another country - are retail gift cards redeemable outside the country they have been bought? Or are they region-locked?
#1408 [19:25] <mittu47> Oh ok, are there any console expert or pros here?
#1409 [19:25] <webrosc> fillet, i don't beleive codes are region locked
#1410 [19:26] <fillet> ^thanks +webrosc
#1411 [19:26] <webrosc> mittu47, most here are pc, but you could make a thread here https://www.minecraftforum.net/forums/support/minecraft-bedrock-support
#1412 [19:26] <fillet> cool! thanks :)
#1413 [19:26] <mittu47> Thank you !!!
#1414 [19:27] <Noir> I should prob ask here just incase, is there anyway to fix my bedrock code problem. Because i believed I was hacked earlier this year because the code has been claimed
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#1416 [19:27] <webrosc> Noir, Mojang again
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#1418 [19:27] <webrosc> we are just volunteers here, not affliated with Mojang so we can't really fix account issues, just direct
#1419 [19:28] <Noir> ah alright, thanks anyway though
#1420 [19:28] <mittu47> The link brings me to minecrsgt forum, does it allow mobile devices? Xbox?
#1421 [19:28] * Noir [webchat@047-006-141-148.res.spectrum.com] has quit. (Quit: webchat.esper.net)
#1422 [19:28] <webrosc> mittu47, yes the section i linked is for bedrock, which is console and mobile
#1423 [19:29] <webrosc> that section description ....Support for Minecraft (Bedrock) for mobile, Xbox One, and Windows 10
#1424 [19:29] <mittu47> Ok, want me to create a twitch account and forum works on mobile devices?
#1425 [19:29] <webrosc> yeah the forum works on mobiles, we use twitch accounts for singing in there
#1426 [19:29] * webrosc is a forum moderator
#1426 [19:30] <mittu47> OK thanks!
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#1428 [19:34] * fillet [webchat@061244099023.ctinets.com] has quit. (Quit: webchat.esper.net)
#1429 [19:35] <mittu47> When I try crea ting a account, it says:
#1430 [19:35] <mittu47> You are not eligible to create an account at this time.
#1431 [19:36] <webrosc> you will have to check with tqwitch on that
#1432 [19:36] <mittu47> Meaning by that?
#1433 [19:37] <webrosc> contact twitch support about not being able to make a twitch account
#1434 [19:37] <mittu47> OK
#1435 [19:37] <mittu47> Thank you, is there a link
#1436 [19:43] * tarra [webchat@adsl-108-71-67-82.dsl.ipltin.sbcglobal.net] has joined #minecrafthelp
#1437 [19:45] <tarra> Hello I want to add my friend on PC and whenever I try to add their acc it takes me to the Xbox Console Companion and they have a Mojang acc not xbox??
#1438 [19:45] <webrosc> tarra, are you playing on the java version, or windows 10 version?
#1439 [19:46] <tarra> windows 10
#1440 [19:46] <webrosc> thats why then, they are using java version, they are not cross compatible together
#1441 [19:46] * mittu47 [webchat@32.212.202.4] has quit. (Quit: webchat.esper.net)
#1442 [19:47] <webrosc> windows 10 edition can play with windows 10, pocket, xbox and switch
#1443 [19:47] <tarra> yikes is there anyway I can download the Java version
#1444 [19:47] <webrosc> if you buy it from minecraft.net yes
#1445 [19:48] <tarra> okay thank you!
#1446 [19:53] * Ekeon [webchat@180.190.55.244] has joined #minecrafthelp
#1447 [19:54] <Ekeon> hi
#1448 [19:54] * jojo [webchat@d173-238-254-12.home4.cgocable.net] has quit. (Quit: webchat.esper.net)
#1449 [19:54] <Ekeon> can i acquire some help with opengl error?
#1450 [19:54] <webrosc> ??> Ekeon win/dxdiag
#1451 [19:54] <Mightyena> Ekeon: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1452 [19:55] * ssam [webchat@static.kpn.net] has joined #minecrafthelp
#1453 [19:57] <ssam> hi, when im in the world, mc crashes down and says " java tm binary doesn't work anymore' and when im back at the launcher I can't see the crashreport
#1454 [19:57] <webrosc> ??> ssam av/adwcleaner
#1455 [19:57] <Mightyena> ssam: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#1456 [19:57] <Mightyena> ssam: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1457 [19:58] <Ekeon> https://paste.ubuntu.com/p/fxH25J5n4h/
#1458 [19:58] <tarra> uhhh how do I download Minecraft java I just payed for it and it say download but I don't know what to do from there?
#1459 [19:58] <webrosc> Ekeon, update your gpu drivers
#1460 [19:58] * asdf [~asdf@2001:5b0:2806:b018:2893:f63b:a4b8:aea] has joined #minecrafthelp
#1461 [19:58] * Night_Wolff84 [webchat@pool-72-68-45-245.nwrknj.east.verizon.net] has joined #minecrafthelp
#1462 [19:59] <webrosc> ??> tarra account/bug/demo
#1463 [19:59] <Mightyena> tarra: Please see this article: https://help.mojang.com/customer/portal/articles/1218766-can-only-play-minecraft-demo if you are only able to play the Demo after having purchased the game.
#1464 [19:59] <Ekeon> okay
#1465 [19:59] <webrosc> Ekeon, do it via amd website, not windows
#1466 [20:00] <Night_Wolff84> hello does anybody know what to do if i know my user name and i remember my email that i have my account with but for some reason when i got to reset password it never send an email to the email i know its attached to
#1467 [20:00] <webrosc> Night_Wolff84, contact Mojang
#1468 [20:01] <ssam> It doesn't say CLEAN & REPAIR but it says QUARANTINE
#1469 [20:01] <Night_Wolff84> i have sent them a support ticket last month but still no response
#1470 [20:01] <webrosc> then click that
#1471 [20:01] * Vulcanyzr [webchat@CPE788df7b12553-CM788df7b12550.cpe.net.cable.rogers.com] has joined #minecrafthelp
#1472 [20:01] <webrosc> Night_Wolff84, they have a backlog, they will reply when they get to your message
#1473 [20:01] <Vulcanyzr> Hey, so I can't login to Minecraft.net
#1474 [20:01] * ssam [webchat@static.kpn.net] has quit. (Quit: webchat.esper.net)
#1475 [20:02] <Ekeon> wait how do i update via the website
#1476 [20:02] <webrosc> Ekeon, https://www.amd.com/en/support
#1477 [20:02] <Ekeon> thanks
#1478 [20:02] <Vulcanyzr> When I click on the log in button it just doesn't do anything. It just sits there, no crash report, nothing. Help?
#1479 [20:02] <webrosc> Vulcanyzr, can you login on the launcher?
#1480 [20:02] <Vulcanyzr> Nope
#1481 [20:02] <webrosc> ??> Vulcanyzr tools/hjt
#1482 [20:02] <Mightyena> Vulcanyzr: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1483 [20:02] <Mightyena> Vulcanyzr: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1484 [20:03] <Vulcanyzr> Is this a trustworthy program?
#1485 [20:03] <Vulcanyzr> Oh whatever, I'll just download it
#1486 [20:03] <Night_Wolff84> yes hijack this def is a trustworthy program
#1487 [20:04] * Colin [webchat@mta-98-4-20-73.buffalo.rr.com] has joined #minecrafthelp
#1488 [20:04] <Night_Wolff84> i use it when repairing computers
#1489 [20:04] <webrosc> yeah its a badly named program, but its safe
#1490 [20:04] <Vulcanyzr> Ah, ok
#1491 [20:04] <Colin> Hi so i lost access to my minecraft account email and i forgot my security questions and without the email i cant even reset them idk what to do
#1492 [20:05] <webrosc> Colin, you contact mojang
#1493 [20:05] <webrosc> ??> Colin mojang/email
#1494 [20:05] <Mightyena> Colin: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1495 [20:05] <Mightyena> Colin: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1496 [20:05] <Ekeon> my amd driver isnt on the list
#1497 [20:06] <Night_Wolff84> i guess they have a 2 month backlog on support tickets
#1498 [20:06] <Vulcanyzr> Hey I'm back and I have the link of pastebin
#1499 [20:06] <Vulcanyzr> https://paste.ubuntu.com/p/Kwkykg6JCM/
#1500 [20:06] <webrosc> Ekeon, use the auto detect
#1501 [20:06] <Ekeon> okay
#1502 [20:06] <webrosc> Vulcanyzr, why have you been using mcleaks or similar?
#1503 [20:07] <webrosc> ??> Vulcanyzr info/mcleaks
#1504 [20:07] <Mightyena> Vulcanyzr: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#1505 [20:07] <Mightyena> Vulcanyzr: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#1506 [20:07] <webrosc> ??> Vulcanyzr win/edit/hosts
#1507 [20:07] <Vulcanyzr> Uh oh
#1508 [20:07] <webrosc> ??> Vulcanyzr win/hosts/edit
#1509 [20:07] <Mightyena> Vulcanyzr: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#1510 [20:07] <Mightyena> Vulcanyzr: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#1511 [20:08] <Vulcanyzr> What are host files?
#1512 [20:08] <webrosc> Vulcanyzr, you also have malware, run adwcleaner after you have removed mcleaks and cleaned your hosts file
#1513 [20:08] <webrosc> ??> Vulcanyzr av/adwcleaner
#1514 [20:08] <Mightyena> Vulcanyzr: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#1515 [20:08] <Mightyena> Vulcanyzr: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1516 [20:09] <Vulcanyzr> Mmkay, but first, what are host files? How do I find them?
#1517 [20:09] <Ekeon> accept and express install or accept and custom install? sorry for asking too much
#1518 [20:10] <webrosc> read what Mightyena said, its tells you all the hrelp i will give here, i don't give any more help to people who use stolen accounts
#1519 [20:10] <webrosc> Ekeon, express should be ok
#1520 [20:10] <Ekeon> okay
#1521 [20:11] * tarra [webchat@adsl-108-71-67-82.dsl.ipltin.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#1522 [20:14] <Ekeon> after the install,i should be fine right
#1523 [20:14] <webrosc> reboot and then try minecraft
#1524 [20:14] <webrosc> after install
#1525 [20:15] <Ekeon> okay thanks
#1526 [20:15] <Ekeon> ill come back if i see any more problems
#1527 [20:17] * defiyzeYT [webchat@76-14-6-138.sf-cable.astound.net] has joined #minecrafthelp
#1528 [20:17] <defiyzeYT> hello
#1529 [20:18] <defiyzeYT> hello
#1530 [20:18] <defiyzeYT> is anyone here
#1531 [20:18] <defiyzeYT> lol
#1532 [20:18] * Absol kicked defiyzeYT from #minecrafthelp (Reason: efiyzeYT :Stop spamming)
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#1536 [20:22] <Vulcanyzr> Hi I'm back. I mused McLeaks cuz I just wanted to play on servers. Doesn't excuse my behavior, but yeah...the least I can do is say sorry
#1537 [20:24] <Vulcanyzr> Can someone...help me with my problem now...?
#1538 [20:24] <webrosc> i told you what to do already
#1539 [20:24] <webrosc> ??> Vulcanyzr info/mcleaks
#1540 [20:24] <Mightyena> Vulcanyzr: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#1541 [20:24] <Mightyena> Vulcanyzr: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#1542 [20:24] <webrosc> ??> Vulcanyzr win/hosts/edit
#1543 [20:24] <Mightyena> Vulcanyzr: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#1544 [20:24] <Mightyena> Vulcanyzr: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#1545 [20:25] <webrosc> ??>> Vulcanyzr av/adwcleaner
#1546 [20:25] <webrosc> ??> Vulcanyzr av/adwcleaner
#1547 [20:25] <Mightyena> Vulcanyzr: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#1548 [20:25] <Mightyena> Vulcanyzr: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1549 [20:25] <Vulcanyzr> Nonono, I meant logging into the account. It doesn't do anything when I click on the log in button
#1550 [20:26] <webrosc> thats because you used mcleaks and messed up your computer, do as told and the website will work
#1551 [20:26] <Vulcanyzr> Oh...I see
#1552 [20:26] <Vulcanyzr> Oh wait! It works now!
#1553 [20:27] <webrosc> also change any important passwords like email and online banking as mcleak may've stolen more than you minecraft account
#1554 [20:27] <Night_Wolff84> lol true because how else do they get the leaked accounts
#1555 [20:27] <Vulcanyzr> Oh, ok then. Thank you webrosc!
#1556 [20:32] * Darkbrine_ [webchat@client-216.114.57.217.tx.skybeam.com] has joined #minecrafthelp
#1557 [20:33] <Darkbrine_> hello there. I'm currently having an issue on trying to redeem my code for Minecraft Windows 10 edition. I have payed for Minecraft Java during March of 2014 and redeemed the code on a separate computer. However, on my newer computer I cannot seem to redeem the code. What might the issue be here?
#1558 [20:34] <webrosc> you can't redeem the code multiple times, just login to the microsfot account used to redeem the code the first time on the new computer
#1559 [20:34] <webrosc> codes are storeed on the microsotf store account, not the computer used
#1560 [20:35] <webrosc> and i really couldn't spell microsoft then at all
#1561 [20:35] <Darkbrine_> I can try my best. I don't exactly remember the account I used for the first redemption. I don't have my older computer anymore.
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#1564 [20:40] <ssam> I did the scan and restarted my pc, what do i have to do now
#1565 [20:40] * asdf [~asdf@2001:5b0:2806:b018:2893:f63b:a4b8:aea] has joined #minecrafthelp
#1566 [20:40] <ssam> on adw cleaner
#1567 [20:40] <webrosc> try minecraft
#1568 [20:42] * asdf [~asdf@2001:5b0:2806:b018:2893:f63b:a4b8:aea] has quit. (Read error: Connection reset by peer)
#1569 [20:46] * Nick7 [webchat@pool-100-14-214-115.phlapa.fios.verizon.net] has joined #minecrafthelp
#1570 [20:46] <ssam> doesn't work
#1571 [20:46] <Nick7> I didnt mean to buy minecraft realms and i was wondering if i could get a refund
#1572 [20:47] <webrosc> ??> Nick7 account/refund
#1573 [20:47] <Mightyena> Nick7: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#1574 [20:47] <Ekeon> i finally fixed the bug thanks webrosc
#1575 [20:47] <webrosc> Ekeon, have fun
#1576 [20:47] <Ekeon> thanks
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#1581 [21:01] * burn1ce [webchat@85.155.99.47.dyn.user.ono.com] has joined #minecrafthelp
#1582 [21:01] <burn1ce> hi
#1583 [21:04] <burn1ce> i cant log
#1584 [21:06] * asdf [~asdf@2001:5b0:2806:b018:2893:f63b:a4b8:aea] has quit. (Read error: Connection reset by peer)
#1585 [21:06] * tarra [webchat@adsl-108-71-66-25.dsl.ipltin.sbcglobal.net] has joined #minecrafthelp
#1586 [21:07] <tarra> hello I was just wondering how I can play with friends through Minecraft Java?
#1587 [21:07] <tarra> I have the Username but that's it.
#1588 [21:12] * ssam [webchat@static.kpn.net] has quit. (Quit: webchat.esper.net)
#1589 [21:14] <tarra> hey I was just wondering how I played multiplayer on Minecraft java ?
#1590 [21:15] * JoseMP [webchat@cpe-200-125-110-47.telecentro-reversos.com.ar] has joined #minecrafthelp
#1591 [21:16] <JoseMP> Hello
#1592 [21:16] <JoseMP> Can somebody help me?
#1593 [21:17] * JoseMP [webchat@cpe-200-125-110-47.telecentro-reversos.com.ar] has quit. (Client Quit)
#1594 [21:18] * asdf [~asdf@2001:5b0:2806:b018:2893:f63b:a4b8:aea] has joined #minecrafthelp
#1595 [21:20] <tarra> hello
#1596 [21:39] * Hue [webchat@S0106dceb69f4e855.vc.shawcable.net] has joined #minecrafthelp
#1597 [21:39] * D4r4gon [webchat@mobile-107-77-227-47.mobile.att.net] has joined #minecrafthelp
#1598 [21:40] <Hue> Does anyone have a solution for the Java Exception error: An existing connection was forcibly closed by the remote host?
#1599 [21:41] <D4r4gon> Hello, I am having troubles with launcher not running or downloading any version when online. I tried reinstalling it, but can't run .msi files on my computer.
#1600 [21:48] * asdf [~asdf@67.142.113.106] has joined #minecrafthelp
#1601 [22:00] * Klai [webchat@c-76-25-46-22.hsd1.co.comcast.net] has joined #minecrafthelp
#1602 [22:00] <Klai> Hi
#1603 [22:00] <Klai> I have a question
#1604 [22:00] * Land [webchat@10.153.216.139.sta.dodo.net.au] has joined #minecrafthelp
#1605 [22:01] <Land> hellp?
#1606 [22:01] <Klai> I bought minecraft on my Ipad and I was wondering how do I convert it to computer
#1607 [22:01] <Land> don't think you can Klai, the mojang pe is different to the windows minecraft it sucks
#1608 [22:02] * Land [webchat@10.153.216.139.sta.dodo.net.au] has quit. (Client Quit)
#1609 [22:03] * John [webchat@toroon4213w-lp140-02-65-92-202-155.dsl.bell.ca] has joined #minecrafthelp
#1610 [22:03] <John> Hi
#1611 [22:03] * John is now known as Guest99884
#1612 [22:03] <Guest99884> I am unable to log into my account
#1613 [22:04] <Guest99884> I need help
#1614 [22:04] <D4r4gon> On site or for the game itself?
#1615 [22:04] <Guest99884> The site
#1616 [22:04] <Klai> Whats ur account name
#1617 [22:04] <Klai> or email
#1618 [22:04] <Guest99884> I'm trying to redownload the game which I bought but haven't played in a while
#1619 [22:04] <Guest99884> johnstonjude@hotmail.com
#1620 [22:04] <D4r4gon> do you have a keychain on your computer/browser?
#1621 [22:05] <Guest99884> when I try to send a recovery email to my account, it isn't sending
#1622 [22:05] <Guest99884> what's that?
#1623 [22:05] <Guest99884> But one thing to note is that I hard reset my computer
#1624 [22:05] <Guest99884> and haven't touched the game since
#1625 [22:05] <Guest99884> and that was like a year or two ago
#1626 [22:05] <Klai> whats the password
#1627 [22:06] <Guest99884> I have no idea
#1628 [22:06] <Guest99884> nothing worked
#1629 [22:06] <D4r4gon> ah, then you probably don't have any keychains saved...
#1630 [22:06] <Klai> try using passwords you would have used
#1631 [22:06] <Guest99884> I've tried all of them
#1632 [22:06] <Guest99884> none worke
#1633 [22:06] <D4r4gon> otherwise you could have found your passwords in there.
#1634 [22:06] <Guest99884> worked*
#1635 [22:06] <Guest99884> ahhh that would've been clutch
#1636 [22:07] <Guest99884> But I did send an email to mojang and I think I'm in cue
#1637 [22:07] <Klai> so press forgot pass word and it will send something to your email
#1638 [22:07] <Guest99884> I've tried
#1639 [22:07] <Guest99884> but it won't send anything to me
#1640 [22:07] <Klai> Are you sure that account is signed up
#1641 [22:07] <Guest99884> and to check if that for sure is my email that I used, I even tried to register with it and it said it was taken
#1642 [22:07] <Klai> with that email
#1643 [22:08] <Guest99884> yes
#1644 [22:08] <Guest99884> and I'm like 100% sure no one else would use my email for minecraft lol
#1645 [22:08] <D4r4gon> I had the same problem when I switched to a new computer and had to just buy a new game.
#1646 [22:08] <Klai> then it means u didnt verified your email
#1647 [22:09] <Guest99884> Ah I might as well just buy it again, huh?
#1648 [22:09] <Guest99884> I wouldn't mind, I just wanted to see if I could get the account back
#1649 [22:09] <Guest99884> but that's no problem
#1650 [22:09] <Klai> you guys are lucky i dont have minecraft on my computer im broke
#1651 [22:09] <Guest99884> LOL
#1652 [22:09] <Guest99884> what do you have it on
#1653 [22:10] <Klai> a 5 year old mini phone that i can barley see
#1654 [22:10] <Guest99884> anyway, thanks fellas! I appreciate the help
#1655 [22:10] <Guest99884> ahhhhh that's a classic!
#1656 [22:10] * Judah [webchat@nouser.domain.com] has joined #minecrafthelp
#1657 [22:11] <D4r4gon> that doesn't seem fun to play it on...
#1658 [22:11] <Klai> Its not
#1659 [22:11] <Klai> I cant even build
#1660 [22:11] <Klai> like it is so small
#1661 [22:11] <D4r4gon> Yeah, I can't even launch the game currently
#1662 [22:11] <Judah> Does anyone know why i wouldnt be able to log in to minecraft on my home network?
#1663 [22:12] * uzi [webchat@ool-435742d6.dyn.optonline.net] has joined #minecrafthelp
#1664 [22:13] <D4r4gon> How do you mean?
#1665 [22:13] <uzi> Hi i recently downloaded minecraft on my macbook and it loaded fine until i tried to launch it
#1666 [22:14] <uzi> it hasn't loading the main page and remains stuck on a blank screen
#1667 [22:14] <Klai> youll have to wait
#1668 [22:14] <Klai> a couple minutes
#1669 [22:14] <uzi> i left my computer on for like two days
#1670 [22:14] <Judah> I mean on any pc if i try to login to minecraft it wont work, but if i connect to my mobile hotspot i am able to login. this has been an ongoing problem since ive moved in
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#1672 [22:15] * Anson [webchat@cm218-254-114-70.hkcable.com.hk] has joined #minecrafthelp
#1673 [22:16] <Anson> I cannot login to my Minecraft account
#1674 [22:16] <D4r4gon> odd, have you tried testing your internet speed and packet loss through your network?
#1675 [22:16] <Anson> yes
#1676 [22:16] * ok [webchat@ool-435742d6.dyn.optonline.net] has joined #minecrafthelp
#1677 [22:16] <Klai> istg minecraft is so expensive
#1678 [22:16] <ok> fr doe
#1679 [22:17] <Klai> i wanna get it but im broke
#1680 [22:17] <ok> i have it but it wont work
#1681 [22:17] <ok> so i just emailed them for a refund
#1682 [22:17] <D4r4gon> Oh sorry, Anson, that was to another user. Are you trying to log onto site or game?
#1683 [22:17] * Noah [webchat@104-166-253-89.client.mchsi.com] has joined #minecrafthelp
#1684 [22:17] <ok> the game
#1685 [22:18] <Noah> hey!
#1686 [22:18] * Noah is now known as Guest95421
#1687 [22:18] <ok> the launcher page is blank so nothing will really load
#1688 [22:18] <D4r4gon> What version of the game are you using?
#1689 [22:18] * Refund [webchat@50-27-58-136.mdlncmtk01.res.dyn.suddenlink.net] has joined #minecrafthelp
#1690 [22:18] <ok> ahhh i think its the newest one or what ever is on the site currently
#1691 [22:19] <ok> i just made this purchase
#1692 [22:19] <ok> i just made this purchase
#1693 [22:19] * Refund [webchat@50-27-58-136.mdlncmtk01.res.dyn.suddenlink.net] has left #minecrafthelp
#1694 [22:19] <D4r4gon> are you on pc?
#1695 [22:19] * Anson [webchat@cm218-254-114-70.hkcable.com.hk] has quit. (Client Quit)
#1696 [22:19] <ok> no on a macbook
#1697 [22:19] <Guest95421> no rush, but whenever you can: i've been having problems with the windows 10 version. i used the code that was redeemable from my mojang account to download it and now i'm unable to sign in and when i try it prompts me to buy the starter pack
#1698 [22:20] <D4r4gon> Unfortunately ok, I don't have experience with macbook
#1699 [22:21] <Judah> Ive done both internet speed and packet loss
#1700 [22:21] <Judah> dosnt make sense
#1701 [22:21] <ok> what is packer loss?
#1702 [22:22] <ok> it kind of feels like a dead end issue because ive tried majorly of them
#1703 [22:22] <D4r4gon> data lost over the internet
#1704 [22:22] <ok> oooo
#1705 [22:22] * Klai [webchat@c-76-25-46-22.hsd1.co.comcast.net] has quit. (Quit: webchat.esper.net)
#1706 [22:23] <Guest95421> did my message go through the text looks faded like it wasn't delivered on my screen
#1707 [22:23] <Judah> yes Guest95421
#1708 [22:24] <Guest95421> okay thank you
#1709 [22:24] <D4r4gon> mc has starter packs?
#1710 [22:26] <Guest95421> on windows 10 apparently
#1711 [22:26] * ok [webchat@ool-435742d6.dyn.optonline.net] has quit. (Quit: webchat.esper.net)
#1712 [22:28] <D4r4gon> for what???
#1713 [22:28] <Guest95421> looks like it comes with the game, a texture pack, and "minecoins" which i'm guessing is the currency microsoft's implemented
#1714 [22:28] <Guest95421> i usually only play on java so idk much
#1715 [22:30] <D4r4gon> but... texture packs are free?
#1716 [22:30] <Guest95421> i know but microsoft :/
#1717 [22:30] <Guest95421> it also comes with a skin pack
#1718 [22:31] <Guest95421> wow they're really trying to make as much money as possible
#1719 [22:31] <D4r4gon> um... Bethesda paid mods?
#1720 [22:32] <Guest95421> oof
#1721 [22:32] <D4r4gon> what's with companies these days?
#1722 [22:32] <Guest95421> only concerned with profits over quality of products
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#1724 [22:47] * seven [webchat@cm-84.209.104.47.getinternet.no] has joined #minecrafthelp
#1725 [22:48] <seven> hello
#1726 [22:49] <D4r4gon> hello
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#1729 [23:00] * Ariel [webchat@135-23-169-105.cpe.pppoe.ca] has joined #minecrafthelp
#1730 [23:01] <Ariel> I have accidently downloaded the wrong edition of minecraft. is there anyway to fix that
#1731 [23:15] <seven> my minecraft bedrock edition code says it has already been redeemed but i have never even looked at it
#1732 [23:15] <seven> anyone know how to fix this?
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#1734 [23:18] * Manny [webchat@btfdon1711w-grc-04-64-231-16-123.dsl.bell.ca] has joined #minecrafthelp
#1735 [23:18] <Manny> hullo
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#1743 [23:34] * woahdi [webchat@99-90-74-192.lightspeed.irvnca.sbcglobal.net] has joined #minecrafthelp
#1744 [23:34] <woahdi> i kept crashing everytime i tried to load 14.4
#1745 [23:34] <woahdi> it said not responding
#1746 [23:36] <woahdi> please help i wasted 26.95 for this what a bunch on Crap
#1747 [23:39] <woahdi> please help #minecrafthelp
#1748 [23:43] * m4dd4d [webchat@122-57-112-117-adsl.sparkbb.co.nz] has joined #minecrafthelp
#1749 [23:44] <m4dd4d> Can't login, on either my account or my son's. what's going on ?
#1750 [23:45] <m4dd4d> great talk. later.
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#1753 [23:48] <oscar> my minecraft crashed.