#1 [00:12] * irollwithmoo [webchat@adsl-70-234-162-177.dsl.tul2ok.sbcglobal.net] has joined #minecrafthelp
#2 [00:13] <irollwithmoo> heyo, I cant log into my account. I have reset my password several times and still cant log in can anyone help me figure out what next steps to take to regain access to my account.
#3 [00:19] * Bug [webchat@208.126.130.164] has joined #minecrafthelp
#4 [00:19] <GreyVulpine> https://help.mojang.com/customer/portal/articles/781529
#5 [00:20] <irollwithmoo> I have waited over 24 hours between several password resets. I tried logging into a friends account on my Minecraft application and it also failed. I am using the correct email and password. I also am unable to login into my account via minecraft.com. I have proof of purchase which I shared with customer support This issue has been going on for 7 d
#6 [00:20] <irollwithmoo> ays now, and i've contacted Mojang support but have not heard back :(
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#8 [00:29] * irollwithmoo [webchat@adsl-70-234-162-177.dsl.tul2ok.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#9 [00:35] * oldmanpain [webchat@modemcable069.235-172-144.mc.videotron.ca] has joined #minecrafthelp
#10 [00:35] * Zach [webchat@cpe-98-30-160-162.columbus.res.rr.com] has joined #minecrafthelp
#11 [00:36] <Zach> hello
#12 [00:36] * Zach is now known as Guest88797
#13 [00:36] <Guest88797> hi
#14 [00:36] <oldmanpain> hello do you speak french because i dont speak English very well
#15 [00:36] <Guest88797> no
#16 [00:37] * asdf [~asdf@67.142.113.106] has joined #minecrafthelp
#17 [00:37] <oldmanpain> argh
#18 [00:38] <Guest88797> I need help recovering an account I made a few years back
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#20 [00:40] * Dogefighter [webchat@c-67-187-77-100.hsd1.tn.comcast.net] has joined #minecrafthelp
#21 [00:41] <Dogefighter> Anyone in here? I'm having a bizarre login issue.
#22 [00:42] * Dogefighter [webchat@c-67-187-77-100.hsd1.tn.comcast.net] has quit. (Client Quit)
#23 [00:49] * BeniB [webchat@69236243191.acesso.psi.br] has joined #minecrafthelp
#24 [00:49] <BeniB> hey
#25 [00:51] * oldmanpain [webchat@modemcable069.235-172-144.mc.videotron.ca] has quit. (Quit: webchat.esper.net)
#26 [01:21] * eggtarts [webchat@108-202-252-103.myrepublic.com.sg] has joined #minecrafthelp
#27 [01:21] <eggtarts> Hi
#28 [01:21] <eggtarts> I am facing problems loading into the game after installation
#29 [01:21] <eggtarts> it loads at the mojang page with the red loading bar at about 90% and hangs
#30 [01:24] * eggtarts [webchat@108-202-252-103.myrepublic.com.sg] has quit. (Client Quit)
#31 [01:26] * Alvin [webchat@147.158.90.31] has quit. (Quit: webchat.esper.net)
#32 [01:43] <tivonor> i am running a 1.14.4 vanilla server, and getting lag spikes for all players every 5 mins, Any help would be appreciated!
#33 [01:45] <tivonor> as far as i can tell its not a hardware issue and i am running 6.5 out of 8 GB of allocated ram for 4 players.
#34 [01:46] * jp [webchat@c110-21-233-223.rivrw21.nsw.optusnet.com.au] has joined #minecrafthelp
#35 [01:47] <jp> ji
#36 [01:47] <jp> hi
#37 [01:47] <jp> i need help
#38 [01:49] <jp> i cant log in, i have tried using both my email and username, i have also used my correct password even had to change it to make sure i was writing it correctly, but still cant log in help.
#39 [01:51] * rincuro [webchat@99-37-160-255.lightspeed.tblltx.sbcglobal.net] has joined #minecrafthelp
#40 [01:52] <rincuro> #minecrafthelp i keep getting the process cannot access the file because it is being used by another process, I have followed the steps and I do not have bytefence.
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#44 [02:21] * ba7888b72413a16a [~ba7888b72@66.109.211.150] has joined #minecrafthelp
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#46 [03:11] * foams [webchat@cpe-173-92-111-150.carolina.res.rr.com] has joined #minecrafthelp
#47 [03:11] <foams> Hello
#48 [03:11] <foams> I cannot find the "Forgot password link in my email
#49 [03:13] <foams> hlp
#50 [03:13] <foams> mr
#51 [03:13] <foams> me
#52 [03:13] * Absol kicked foams from #minecrafthelp (Reason: oams :Stop spamming)
#53 [03:14] * Lord_of_Life [~Lord@77.29.114.40] has quit. (Ping timeout: 190 seconds)
#54 [03:14] * foams [webchat@cpe-173-92-111-150.carolina.res.rr.com] has joined #minecrafthelp
#55 [03:14] * AquaticWolfGirl [webchat@dslb-092-076-068-082.092.076.pools.vodafone-ip.de] has joined #minecrafthelp
#56 [03:14] <foams> help
#57 [03:14] <AquaticWolfGirl> hey?
#58 [03:15] <foams> You need help
#59 [03:15] <foams> ?
#60 [03:15] <AquaticWolfGirl> yea
#61 [03:15] <foams> whats up
#62 [03:15] <AquaticWolfGirl> so a friend of mine brought me the game used my email pw and stuff like that
#63 [03:15] <AquaticWolfGirl> but i cant log in
#64 [03:15] <AquaticWolfGirl> on my phone its working
#65 [03:16] <foams> Check your dm
#66 [03:16] <foams> I had the same problem
#67 [03:16] * Lord_of_Life [~Lord@77.28.174.77] has joined #minecrafthelp
#68 [03:21] * asdf [~asdf@67.142.113.106] has joined #minecrafthelp
#69 [03:26] * nitin [webchat@cpe-121-220-199-114.vb01.vic.asp.telstra.net] has joined #minecrafthelp
#70 [03:26] <nitin> Um I am having trouble my secruity questions
#71 [03:26] * foams [webchat@cpe-173-92-111-150.carolina.res.rr.com] has quit. (Quit: webchat.esper.net)
#72 [03:27] <nitin> IS anyone there
#73 [03:28] * nitin [webchat@cpe-121-220-199-114.vb01.vic.asp.telstra.net] has quit. (Client Quit)
#74 [03:34] * Illias0300_FAN [webchat@static.kpn.net] has joined #minecrafthelp
#75 [03:34] <Illias0300_FAN> hi
#76 [03:34] <Illias0300_FAN> hello
#77 [03:35] <Illias0300_FAN> can someone help me
#78 [03:36] * vaporzinho [webchat@p5B39FC35.dip0.t-ipconnect.de] has joined #minecrafthelp
#79 [03:36] <Illias0300_FAN> Hi vaperzinho
#80 [03:36] <Illias0300_FAN> can you help me
#81 [03:36] <vaporzinho> hey i need help i cant sign in to my very old minecraft account
#82 [03:37] <Illias0300_FAN> i can't login in to my minecraft account i changed my password a few times but it doesn't work
#83 [03:38] <vaporzinho> it was registered with a hotmail account and since the changes to outlook and mojang migration happened i havent been able to sign in both email and my minecraft account
#84 [03:38] <Illias0300_FAN> vapor
#85 [03:38] <Illias0300_FAN> you have to download the new one
#86 [03:38] <Illias0300_FAN> you have the old i think
#87 [03:38] <vaporzinho> even on the minecraft.net it doesnt work
#88 [03:38] <Illias0300_FAN> Lutzee
#89 [03:39] * AquaticWolfGirl [webchat@dslb-092-076-068-082.092.076.pools.vodafone-ip.de] has quit. (Quit: webchat.esper.net)
#90 [03:40] * ba7888b72413a16a [~ba7888b72@66.109.211.150] has quit. (Quit: WeeChat 2.5)
#91 [03:44] <vaporzinho> it keeps saying my password is wrong and i dont remenber it i tried every password ive ever used and cant recover it because i also cant log in to my email :/
#92 [03:44] * no [webchat@n175-32-52-175.meb1.vic.optusnet.com.au] has joined #minecrafthelp
#93 [03:45] <no> hello
#94 [03:45] <no> cant install minecraft launcher its saying its corrupted?
#95 [03:45] <no> \
#96 [03:48] * ba7888b72413a16a [~ba7888b72@66.109.211.150] has joined #minecrafthelp
#97 [03:52] <no> hey can u help me
#98 [03:53] <Illias0300_FAN> can someone help me i think my account is hacked or something i cant login!!!
#99 [03:58] * Illias0300_FAN [webchat@static.kpn.net] has quit. (Quit: webchat.esper.net)
#100 [03:58] * vaporzinho [webchat@p5B39FC35.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#101 [04:01] * AquaticWolfGirl [webchat@dslb-092-076-068-082.092.076.pools.vodafone-ip.de] has joined #minecrafthelp
#102 [04:01] <AquaticWolfGirl> hey i need help
#103 [04:03] <no> same lol
#104 [04:05] * vaporzinho [webchat@p5B39FC35.dip0.t-ipconnect.de] has joined #minecrafthelp
#105 [04:05] * no [webchat@n175-32-52-175.meb1.vic.optusnet.com.au] has quit. (Quit: webchat.esper.net)
#106 [04:06] * milotn [webchat@fixed-187-188-14-208.totalplay.net] has joined #minecrafthelp
#107 [04:06] <milotn> hello
#108 [04:10] <milotn> hello
#109 [04:17] * Harry6 [webchat@host86-184-172-192.range86-184.btcentralplus.com] has joined #minecrafthelp
#110 [04:20] <Harry6> hi, I'm having trouble migrating my old minecraft account. The issue is that the email I used to purchase minecraft is not being accepted (it's not wrong as I didn't have any other email addresses at the time). Since my email won't work it also means I can't change my password or request for my Transaction ID, as the Mojang support site says. Anyth
#111 [04:20] <Harry6> ing you can suggest?
#112 [04:20] <vaporzinho> Hello any , that can help ?
#113 [04:21] <vaporzinho> i feel you brother having a similar problem :/ with a 2006 mc account
#114 [04:25] <Harry6> yeah it's frustrating. also a shame that the help email is slow to reply, but i get why
#115 [04:30] * pixelade [webchat@216-165-247-83.championbroadband.com] has quit. (Quit: webchat.esper.net)
#116 [04:31] * angie [webchat@n175-32-52-175.meb1.vic.optusnet.com.au] has joined #minecrafthelp
#117 [04:31] <angie> corrupted files
#118 [04:31] <vaporzinho> yeah i guess we have to wait until monday to get a response back from them
#119 [04:31] <angie> how do i fix it
#120 [04:46] * vaporzinho [webchat@p5B39FC35.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#121 [04:51] <AquaticWolfGirl> can someone hel?
#122 [04:51] <AquaticWolfGirl> help?
#123 [04:51] * Harry6 [webchat@host86-184-172-192.range86-184.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#124 [04:54] * AquaticWolfGirl [webchat@dslb-092-076-068-082.092.076.pools.vodafone-ip.de] has quit. (Quit: webchat.esper.net)
#125 [05:13] * florarunnacles [webchat@25.108.2.85.dynamic.wline.res.cust.swisscom.ch] has joined #minecrafthelp
#126 [05:14] * Harry6 [webchat@host86-184-172-192.range86-184.btcentralplus.com] has joined #minecrafthelp
#127 [05:14] <florarunnacles> hello when attempting to launch minecraft the launcher only presents me with a grey screen what can i do to stop this?
#128 [05:19] * florarunnacles [webchat@25.108.2.85.dynamic.wline.res.cust.swisscom.ch] has quit. (Quit: webchat.esper.net)
#129 [05:46] * juan19001 [webchat@144.red-2-142-55.dynamicip.rima-tde.net] has joined #minecrafthelp
#130 [05:46] <juan19001> help me please
#131 [05:46] <juan19001> https://paste.ubuntu.com/p/ykx3NBmXwt/
#132 [05:47] <juan19001> I can't load the game on any version post 1.9
#133 [06:09] * rainyj [webchat@175.112.105.194] has joined #minecrafthelp
#134 [06:09] <rainyj> hello
#135 [06:09] <rainyj> i need help
#136 [06:10] * rainyj [webchat@175.112.105.194] has quit. (Client Quit)
#137 [06:29] * Brendan [webchat@cpe-121-211-188-194.lpui-cr-001.cht.nsw.bigpond.net.au] has joined #minecrafthelp
#138 [06:29] <Brendan> hello
#139 [06:29] <Brendan> can anyone help me
#140 [06:29] <Brendan> im trying to connect to my realm
#141 [06:29] <Brendan> and it says Internal Exception: java.io.IOException: An existing connection was forcibly closed by the remote host
#142 [06:30] * milotn [webchat@fixed-187-188-14-208.totalplay.net] has quit. (Quit: webchat.esper.net)
#143 [06:36] * Vicair987 [webchat@128-78-138-210.abo.bbox.fr] has joined #minecrafthelp
#144 [06:37] <Vicair987> Hey, my account have been hacked, and I realised because my password was changed, have you guys ever heard of security ? The "hacker" has been able to edit my username, and now I have to wait 30 days with a stupid username
#145 [06:52] * juan19001 [webchat@144.red-2-142-55.dynamicip.rima-tde.net] has joined #minecrafthelp
#146 [06:53] <juan19001> help me please
#147 [06:53] <juan19001> exit code 1
#148 [06:54] * juan19001 [webchat@144.red-2-142-55.dynamicip.rima-tde.net] has quit. (Client Quit)
#149 [07:04] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#150 [07:06] * Richiman21 [webchat@188.146.14.37.dynamic.jazztel.es] has joined #minecrafthelp
#151 [07:08] <Richiman21> Hello, I have a minecraft account that I bought 8 years ago, I only remember the mail and cannot enter it, is there any way I get my account back?
#152 [07:15] * nogonnatell [webchat@83-89-3-199-cable.dk.customer.tdc.net] has joined #minecrafthelp
#153 [07:15] <nogonnatell> Whe
#154 [07:15] <nogonnatell> When are we gonna get 2 factor login?
#155 [07:22] * juan19001 [webchat@144.red-2-142-55.dynamicip.rima-tde.net] has joined #minecrafthelp
#156 [07:22] <juan19001> exit code 255 minecraft
#157 [07:22] * Svviper [webchat@bia25-h01-176-150-83-221.dsl.sta.abo.bbox.fr] has joined #minecrafthelp
#158 [07:22] <juan19001> exit code 255 minecraft
#159 [07:23] <Svviper> Hi people
#160 [07:23] <juan19001> help
#161 [07:24] * Gaz [webchat@102.39.42.56] has joined #minecrafthelp
#162 [07:25] <Gaz> My account was mitigated and i have no idea where to and need help logging in
#163 [07:25] <Svviper> I'm sorry to bother you guys, but i feel pretty stupid with this problem I have. I Just bought Minecraft and I redeemed the windows 10 version but when the game launch I only have demo version. When I click on connexion, they just propose me to buy the starter pack. I'm a bit lost.
#164 [07:25] <Svviper> I checked my mojang account and its the same as in the windows store, and I choose a nickname already.
#165 [07:25] * Eli [webchat@139.28.216.170] has joined #minecrafthelp
#166 [07:26] <Eli> im trying to re enable my account
#167 [07:26] * Eli is now known as Guest51479
#168 [07:26] <juan19001> exit code 255 minecraft
#169 [07:26] <Guest51479> can anyone help me
#170 [07:27] * Guest51479 [webchat@139.28.216.170] has quit. (Client Quit)
#171 [07:27] * Richiman21 [webchat@188.146.14.37.dynamic.jazztel.es] has quit. (Quit: webchat.esper.net)
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#176 [07:47] * Anna9 [webchat@188.151.214.136] has joined #minecrafthelp
#177 [07:49] <Anna9> Hi! I just bought minecraft but I cant log in! I've tried both username and email but for some reason I get the message ''wrong username/password'' thingy. I cannot log into minecraft.net but I can log into Mojangs website? What am I doing wrong? I really want to play minecraft with my friends :( Oh, plus, I changed the password twice, but it still
#178 [07:49] <Anna9> wont let me log in..
#179 [07:50] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has quit. (Quit: Leaving)
#180 [07:51] * Bafinak [webchat@5.102.48.22] has quit. (Quit: webchat.esper.net)
#181 [07:53] * OGradodoPao [webchat@177.97.16.dynamic.adsl.gvt.net.br] has joined #minecrafthelp
#182 [07:55] <OGradodoPao> Hello! I can't use the crafting table or the crafting in the inventory. There some squares that I can't click on
#183 [08:00] * Gaz [webchat@102.39.42.56] has quit. (Quit: webchat.esper.net)
#184 [08:03] * Svviper [webchat@bia25-h01-176-150-83-221.dsl.sta.abo.bbox.fr] has quit. (Quit: webchat.esper.net)
#185 [08:12] * asdf [~asdf@67.142.113.106] has quit. (Read error: Connection reset by peer)
#186 [08:14] * Anna9 [webchat@188.151.214.136] has quit. (Quit: webchat.esper.net)
#187 [08:18] * ratucool [webchat@224.218.220.203.dial.dynamic.acc01-wara-kta.comindico.com.au] has joined #minecrafthelp
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#189 [08:25] * asdf [~asdf@2001:5b0:2806:f9f8:c900:b60e:e763:753c] has joined #minecrafthelp
#190 [08:26] * LeoHill134 [webchat@5e06fe19.bb.sky.com] has joined #minecrafthelp
#191 [08:27] <LeoHill134> I landed with my elytra lightly and died but when i went back to collect my stuff after about 1 minute my stuff was gone???
#192 [08:27] <LeoHill134> Anyway to get my suff back???
#193 [08:30] * Anna9 [webchat@188.151.214.136] has joined #minecrafthelp
#194 [08:30] <LeoHill134> Hello?
#195 [08:31] <Anna9> Hi
#196 [08:31] <LeoHill134> do you have any odea how to get items back that shouldnt have despwned
#197 [08:31] <LeoHill134> I landed with my elytra lightly and died but when i went back to collect my stuff after about 1 minute my stuff was gone???
#198 [08:32] <Anna9> I have noo idea, I just came here for help too, I just bought minecraft and it wont let me log in :// kinda sucks, hope u get help tho!
#199 [08:32] <LeoHill134> you too
#200 [08:33] <LeoHill134> i emailed mojang but there still looking at emails from june
#201 [08:34] <Anna9> Same, it will take a long time..
#202 [08:35] <LeoHill134> i emailed them about a month ago and they still haven't got back to me
#203 [08:35] <Anna9> Oh, wow
#204 [08:36] <LeoHill134> have you tried resetting password when logging in
#205 [08:36] * asdf [~asdf@2001:5b0:2806:f9f8:c900:b60e:e763:753c] has quit. (Read error: Connection reset by peer)
#206 [08:37] * asdf [~asdf@2001:5b0:2806:f9f8:c900:b60e:e763:753c] has joined #minecrafthelp
#207 [08:37] * robi [webchat@5adc8d72.bb.sky.com] has joined #minecrafthelp
#208 [08:37] <LeoHill134> I landed with my elytra lightly and died but when i went back to collect my stuff after about 1 minute my stuff was gone???
#209 [08:38] <robi> hello. when i try to download optifine it shows it as a internet explorer icon and not a java icon. and it doesn't have an option saying open with
#210 [08:38] <LeoHill134> Not sure, i am on here looking fir help as well
#211 [08:39] <Anna9> Yeah I've changed the password twice, honestly I dont know what to do now. I can log in to Mojangs website but not Mineraft or their Minecrafts website
#212 [08:39] <LeoHill134> you tried re installing
#213 [08:39] * Tjd07 [webchat@24.246.245.253.res-cmts.swv.ptd.net] has joined #minecrafthelp
#214 [08:40] <LeoHill134> do you have any idea how to get items back that shouldn't have despwned
#215 [08:40] <LeoHill134> I landed with my elytra lightly and died but when i went back to collect my stuff after about 1 minute my stuff was gone???
#216 [08:40] <Tjd07> I have tried to reinstall mincraft onto my computer. It wants a credit card to prove that I'm an adult. None of my cards will work. How do I get it back on my computer?
#217 [08:41] <LeoHill134> mine never asked for credit cards
#218 [08:41] <robi> same
#219 [08:41] * Mathmone [webchat@84-238-49-148.ptr.bnaa.dk] has joined #minecrafthelp
#220 [08:41] <robi> have you logged in?
#221 [08:41] <Tjd07> yes
#222 [08:41] <robi> and are you sure u are using the official minecarft website
#223 [08:41] <Tjd07> yes
#224 [08:41] <Anna9> So many times but something I noticed is that when I reinstall it says something like ''minecraftinstallet(6)'' or something like that, should I delete my minecraft installers? and where do I find them? Or are they useless?
#225 [08:41] <Mathmone> Hello!
#226 [08:41] <Mathmone> Does anybody know where I can find my username, so that I can migrate my old account on minecraft
#227 [08:42] * robi [webchat@5adc8d72.bb.sky.com] has quit. (Quit: webchat.esper.net)
#228 [08:42] <LeoHill134> if you log into minecraft launcher with email it should work
#229 [08:42] * asdf [~asdf@2001:5b0:2806:f9f8:c900:b60e:e763:753c] has quit. (Read error: Connection reset by peer)
#230 [08:43] * robi [webchat@5adc8d72.bb.sky.com] has joined #minecrafthelp
#231 [08:43] * asdf [~asdf@67.142.113.106] has joined #minecrafthelp
#232 [08:43] <Tjd07> ok will look now
#233 [08:45] <robi> hello. i cannot use oftifine because when i t is on my desktop it shows an internet explorer icon and not a java. and when i right click on on it doesnt show an open with option
#234 [08:45] <Tjd07> It wants me to buy it again
#235 [08:45] <robi> log in and press download
#236 [08:45] <robi> minecraft.net
#237 [08:46] <robi> log in with your information. and press download
#238 [08:46] <Tjd07> when I hit download it says that you need a parents permission
#239 [08:46] <LeoHill134> you shouldnt need parents permission
#240 [08:47] * Missi007 [webchat@a89-182-186-95.net-htp.de] has joined #minecrafthelp
#241 [08:47] <LeoHill134> do you have any idea how to get items back that shouldn't have despwned
#242 [08:47] <LeoHill134> I landed with my elytra lightly and died but when i went back to collect my stuff after about 1 minute my stuff was gone???
#243 [08:47] <robi> where are the actual helpers?
#244 [08:47] <LeoHill134> thats what im waiting for
#245 [08:48] <robi> ur kidding
#246 [08:48] <robi> where are they?
#247 [08:48] <LeoHill134> dont know
#248 [08:48] <LeoHill134> i emailed mojang about my concerns and they are still looking at emails from june
#249 [08:48] <robi> haha
#250 [08:49] <robi> they just dont care anymore
#251 [08:49] <LeoHill134> True
#252 [08:49] <LeoHill134> my game glitched causing me to loose all god gear including rlytra
#253 [08:49] <LeoHill134> Elytra
#254 [08:49] <robi> probs a glitch
#255 [08:50] <Tjd07> yes, parents permission then they want me to rebuy it for 10 cents
#256 [08:50] <LeoHill134> if its that cheap then just get it
#257 [08:50] <robi> its not the money
#258 [08:51] <Missi007> Hello i can't log in. I changed my password and it's not working. I dont know if i wrote something wrong but i tried to reset it on my iPhone and changed it to a shorter password but still i cant log in.
#259 [08:51] <Anna9> I can't log in either :/
#260 [08:51] <Missi007> nice
#261 [08:51] <robi> its the fact that you need to put a credit card or payment in
#262 [08:51] <LeoHill134> Mojang are clueless recently
#263 [08:51] <Tjd07> I do and they don't accept it
#264 [08:51] <LeoHill134> *useless
#265 [08:51] <robi> can we PLEASE get a helper
#266 [08:51] <Missi007> last time i played was 4 years ago
#267 [08:51] <Missi007> or 5
#268 [08:52] <robi> this is bs
#269 [08:52] <LeoHill134> trust
#270 [08:52] <LeoHill134> they need to start replying to emails
#271 [08:52] <robi> they dont help on emails.
#272 [08:52] <robi> thay just link their page and this pae
#273 [08:52] * nightshadow [webchat@c-73-217-196-237.hsd1.mo.comcast.net] has joined #minecrafthelp
#274 [08:52] <robi> thats how i found this help page
#275 [08:52] <LeoHill134> they need to have a live help chat life microsoft do
#276 [08:53] <LeoHill134> *like
#277 [08:53] <robi> even though they dont help
#278 [08:53] <robi> this is the live chat for them
#279 [08:53] <Anna9> Yeah I just bought it, and I saved up for minecraft now during the whole summer and now when I bought it I can't play it, im so sad and angry, all that money for nothing basically
#280 [08:54] * nightshadow [webchat@c-73-217-196-237.hsd1.mo.comcast.net] has quit. (Client Quit)
#281 [08:54] <robi> there is not point emailing them
#282 [08:54] <robi> this is the best way to get help
#283 [08:54] <Missi007> oh i would be angry too
#284 [08:54] <Anna9> right, they wont answer until next year
#285 [08:54] <Tjd07> I did in June and they were 3 months behind according to their response.
#286 [08:54] <robi> it took them 8 months to reply to me
#287 [08:55] <robi> and even then it didnt say my name or anything
#288 [08:55] <Anna9> ugh
#289 [08:55] <Missi007> omg then i just wait till 48 h are done and i can Change it again
#290 [08:55] <robi> it just said we are sorry to hear this and linked this page and their official minecraft page
#291 [08:56] * Punkaah [webchat@i59F7FE17.versanet.de] has joined #minecrafthelp
#292 [08:56] <LeoHill134> this is what the website says
#293 [08:56] <LeoHill134> We're currently replying to cases received on June 13th. We thank you for your patience and will get to each case as quickly as possible.
#294 [08:56] <LeoHill134> If you are having issues accessing your account, make sure you've looked at our list of common issues.
#295 [08:56] <Punkaah> hello
#296 [08:56] * Absol kicked LeoHill134 from #minecrafthelp (Reason: eoHill134 :Stop spamming)
#297 [08:56] <robi> i bet they can see these messages and are just ignoring them
#298 [08:56] <Anna9> hahahah yeah
#299 [08:56] * Tjd07 [webchat@24.246.245.253.res-cmts.swv.ptd.net] has quit. (Quit: webchat.esper.net)
#300 [08:56] <Punkaah> i cant logging
#301 [08:56] <Anna9> same
#302 [08:57] <Punkaah> is someone here who can help?
#303 [08:57] <Anna9> Nope
#304 [08:57] <Punkaah> wow
#305 [08:57] <robi> is there a helper
#306 [08:57] <robi> maybe absol
#307 [08:57] <robi> so u can kick people. but you cant be bothered to help....WOW
#308 [08:57] <Punkaah> well i cant get a soloution trough the mojang support pages
#309 [08:57] <Anna9> same
#310 [08:58] <Anna9> Honestly, I have no idea what do to right now, so please help us, just spent all these money and I really would like to play minecraft with my friends ://
#311 [08:59] <robi> Bit of help PLEASE
#312 [08:59] <Punkaah> yea
#313 [08:59] <robi> you got about 40 people waiting for help
#314 [08:59] <Anna9> xD
#315 [08:59] <robi> FUCK
#316 [08:59] <Absol> robi: Please keep it civil
#317 [08:59] <robi> Well help please
#318 [09:00] <robi> bloody help
#319 [09:00] * Mathmone [webchat@84-238-49-148.ptr.bnaa.dk] has quit. (Quit: webchat.esper.net)
#320 [09:00] <robi> PLEASE
#321 [09:00] <robi> fuck this
#322 [09:00] * Absol kicked robi from #minecrafthelp (Reason: obi :Keep it civilized, you are just a human being)
#323 [09:00] <Punkaah> rip robi
#324 [09:00] <Anna9> :P
#325 [09:01] <Punkaah> Absol could you please help
#326 [09:01] <Punkaah> Absol it only takes 5 min
#327 [09:01] * Hill123 [webchat@5e06fe19.bb.sky.com] has joined #minecrafthelp
#328 [09:02] <Missi007> i would love to log in but it says my password is incorrect. i tried to change it but ist not working. Can i have a new reset email or is it the Server?
#329 [09:02] <Punkaah> same problem
#330 [09:03] <Anna9> Same
#331 [09:03] <Hill123> My problem is realms being stupid
#332 [09:03] <Hill123> things despawning when they shouldnt
#333 [09:03] <Missi007> great. i think i didnt write something wrong but ist not loggin in. Last time i played was 4 years ago or 5
#334 [09:04] <Punkaah> y same here
#335 [09:04] <Punkaah> like you missi
#336 [09:04] <Hill123> i came in my account after about 4 years of not playing and just reset the pasword and started playing
#337 [09:04] <Punkaah> i cant reset cause is dont get the email
#338 [09:05] * Anna9 [webchat@188.151.214.136] has quit. (Quit: webchat.esper.net)
#339 [09:06] <Missi007> idk whats wrong with mine. Maybe i wrote a letter wrong, but i dont think i have
#340 [09:09] <Punkaah> pls help
#341 [09:11] * TheUsedGamer [webchat@78-68-246-110-no230.tbcn.telia.com] has joined #minecrafthelp
#342 [09:11] <Punkaah> can someone help
#343 [09:11] <Punkaah> pls
#344 [09:11] <TheUsedGamer> Same
#345 [09:12] * TheUsedGamer [webchat@78-68-246-110-no230.tbcn.telia.com] has quit. (Client Quit)
#346 [09:12] * Spteach52 [webchat@50-33-239-21.alma.mi.frontiernet.net] has joined #minecrafthelp
#347 [09:12] <Punkaah> wtf is this shit here?
#348 [09:12] <Absol> Punkaah: Please keep it civil
#349 [09:13] <Punkaah> wow its a bot
#350 [09:13] <Punkaah> WOW
#351 [09:13] <Punkaah> nice support
#352 [09:13] <Spteach52> When Realms is down will my account show expired?
#353 [09:15] <Hill123> realms is working for me
#354 [09:16] * Ry [webchat@cpe-74-70-240-190.nycap.res.rr.com] has joined #minecrafthelp
#355 [09:17] <Missi007> i will just wait till 48 h are gone bye
#356 [09:17] <Missi007> till moday
#357 [09:17] * Missi007 [webchat@a89-182-186-95.net-htp.de] has quit. (Quit: webchat.esper.net)
#358 [09:18] <Ry> I cant join my singleplayer worlds, when i try the game crashes
#359 [09:18] * ukko [webchat@82-128-229-218.bb.dnainternet.fi] has joined #minecrafthelp
#360 [09:18] <ukko> hello!
#361 [09:18] <Hill123> are you a helper
#362 [09:18] <ukko> no i need help with login
#363 [09:18] <Hill123> oh
#364 [09:18] <Hill123> theres no helpers on here
#365 [09:21] * frixyy [webchat@178.174.236.226] has joined #minecrafthelp
#366 [09:21] <frixyy> hello?
#367 [09:21] <Hill123> hi
#368 [09:21] <Hill123> ar eyou a helper
#369 [09:22] <frixyy> no im wating for help
#370 [09:22] <Hill123> oh
#371 [09:22] <Hill123> theres no helpers on
#372 [09:22] <ukko> i got my problem solved, whats your problem if i can help
#373 [09:22] <Hill123> my stuff despawned in realms after about 1 minute
#374 [09:22] <Hill123> all god gear including elytra
#375 [09:23] <frixyy> have you changed the randomtickspeed
#376 [09:23] <ukko> sorry i have no idea
#377 [09:23] <Hill123> its a survival realm without cheats enabled
#378 [09:23] <Punkaah> when will helpers join?
#379 [09:23] <Punkaah> when will helpers join?
#380 [09:23] * Spteach52 [webchat@50-33-239-21.alma.mi.frontiernet.net] has left #minecrafthelp
#381 [09:24] <frixyy> idk
#382 [09:24] <Punkaah> oh man
#383 [09:25] <Punkaah> im waiting so long
#384 [09:25] * poppy [webchat@217.74.90.146.dyn.plus.net] has joined #minecrafthelp
#385 [09:25] <Hill123> same
#386 [09:26] <Hill123> helpeers have an @ next to their name
#387 [09:26] <Punkaah> y
#388 [09:26] <poppy> Hello, I have brought the wrong version, is there an easy way to change?
#389 [09:26] <Hill123> what you mean by wrong version
#390 [09:26] <poppy> java instead of bedrock
#391 [09:26] <poppy> :(
#392 [09:26] <Hill123> oh
#393 [09:27] <Hill123> I prefer java
#394 [09:27] <Ry> ya
#395 [09:27] <Ry> then you get hypixel
#396 [09:27] <Hill123> and better relams
#397 [09:28] * trewfdsa [webchat@c-73-200-32-2.hsd1.va.comcast.net] has joined #minecrafthelp
#398 [09:28] <poppy> all my friends are on bedrock
#399 [09:28] <Hill123> you buy bedrock of microsoft store but java from minecraft store
#400 [09:28] * NickOttsen [webchat@094145234148.dynamic.telenor.dk] has joined #minecrafthelp
#401 [09:29] <NickOttsen> Hey, the login button isn't responding.. I tried waiting for 24 hours, but still nothing.. Any help?
#402 [09:29] <trewfdsa> minecraft will not launch. the launcher opens up then stop half way there the load screen
#403 [09:30] * poppy [webchat@217.74.90.146.dyn.plus.net] has quit. (Quit: webchat.esper.net)
#404 [09:30] * poppy [webchat@217.74.90.146.dyn.plus.net] has quit. (Quit: webchat.esper.net)
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#406 [09:45] * vivian [webchat@24-220-169-81-dynamic.midco.net] has joined #minecrafthelp
#407 [09:46] <vivian> just downloaded minecraft on new pc, worked for about five seconds until i did fullscreen, then game crashed and every time i start it it just crashes
#408 [09:47] <vivian> game wont stop crashing
#409 [09:49] * vivian [webchat@24-220-169-81-dynamic.midco.net] has quit. (Client Quit)
#410 [10:03] * madr [webchat@85-76-113-99-nat.elisa-mobile.fi] has joined #minecrafthelp
#411 [10:04] * Boxy [webchat@p50979936.dip0.t-ipconnect.de] has joined #minecrafthelp
#412 [10:10] * Boxy [webchat@p50979936.dip0.t-ipconnect.de] has joined #minecrafthelp
#413 [10:14] <Boxy> Recently I've traveled to a country in the EU (where I am now) from the United States. Now whenever I open the realms tab from the Java edition title screen, I'm met with a page that says something along the lines of 'Mojang implements certain procedures to protect children and their privacy including complying with COPPA and GDPA. You may need to
#414 [10:14] <Boxy> obtain parental consent before accessing your Realms account. If you have an older minecraft account you must migrate the account to a Mojang account to access Realms' and given the options
#415 [10:17] <Boxy> to 'read more about mojang and privacy laws', update the account, or return to the title screen. However, when I click 'update account' , I am told the account is up to date. I am over the age of 13 (which should be reflected in my account) and have tried relaunching minecraft, installing the launcher again, and restarting my computer.
#416 [10:20] <urielsalis> ??> Boxy account/update
#417 [10:21] <urielsalis> ??> Boxy info/update-account
#418 [10:21] <urielsalis> ??> Boxy account/gdprç
#419 [10:21] <urielsalis> ??> Boxy account/gdpr
#420 [10:21] <Mightyena> Boxy: Due to GDPR, parental consent is now required in order to use and play on Realms. In order to provide consent, please visit https://minecraft.net/update-account.
#421 [10:25] * ido [webchat@77.137.116.65] has joined #minecrafthelp
#422 [10:25] <ido> unable to delete the account
#423 [10:30] * Bug [webchat@208.126.130.164] has quit. (Quit: webchat.esper.net)
#424 [10:32] * ido [webchat@77.137.116.65] has quit. (Quit: webchat.esper.net)
#425 [10:35] <Boxy> Mightyena When I go to https://minecraft.net/update-account it says my account information is complete
#426 [10:35] * GXenos [webchat@190.215.95.106] has joined #minecrafthelp
#427 [10:36] * GXenos [webchat@190.215.95.106] has quit. (Client Quit)
#428 [10:40] <Punkaah> is someone here for help nowß
#429 [10:44] * Erty [webchat@cpc95228-derb16-2-0-cust1740.8-3.cable.virginm.net] has joined #minecrafthelp
#430 [10:44] <Erty> when i press log in button on the log in page nothing happens
#431 [10:44] <Erty> no errors either
#432 [10:45] <Erty> tried resetting password multiple times
#433 [10:45] <Erty> tried resetting password multiple times
#434 [10:46] * Erty [webchat@cpc95228-derb16-2-0-cust1740.8-3.cable.virginm.net] has left #minecrafthelp
#435 [10:51] * Chanler [webchat@99-126-144-213.lightspeed.mdldtx.sbcglobal.net] has joined #minecrafthelp
#436 [10:52] <Chanler> My game crashes and says,"does not appear to support openGL"
#437 [10:54] * Hill123 [webchat@5e06fe19.bb.sky.com] has quit. (Quit: webchat.esper.net)
#438 [10:54] * Hill123 [webchat@5e06fe19.bb.sky.com] has quit. (Quit: webchat.esper.net)
#439 [10:54] * Chanler [webchat@99-126-144-213.lightspeed.mdldtx.sbcglobal.net] has left #minecrafthelp
#440 [10:56] * Punkaah [webchat@i59F7FE17.versanet.de] has quit. (Quit: webchat.esper.net)
#441 [11:11] * Marcelo [webchat@c-73-115-78-88.hsd1.tx.comcast.net] has joined #minecrafthelp
#442 [11:12] * Nick [webchat@75-30-192-181.lightspeed.frtnmi.sbcglobal.net] has joined #minecrafthelp
#443 [11:12] <Marcelo> I am unable edit/remove my email on the mojang account which actually displays some gibberish as my email on my profile screen
#444 [11:13] <Marcelo> when I click edit/remove, both safari and chrome tell me they cannot open the page
#445 [11:13] * Nick is now known as Guest21169
#446 [11:15] <Guest21169> I ran the launcher for the first time, and a pop up appeared saying: "Error: Could not create the Java Virtual Machine. Error: A fatal exception has occured. Program will exit." I have no idea why this happened or how to fix it.
#447 [11:17] * bri123123 [webchat@cpe-76-86-31-106.socal.res.rr.com] has joined #minecrafthelp
#448 [11:18] * bri123123 [webchat@cpe-76-86-31-106.socal.res.rr.com] has quit. (Client Quit)
#449 [11:18] * LostNoob [webchat@cpc1-horn4-2-0-cust368.know.cable.virginm.net] has joined #minecrafthelp
#450 [11:20] <LostNoob> Hey, I bought minecraft Java edition by accident, can I please have a refund so I can buy the windows 10 edition to play with my friends?
#451 [11:20] * Guest21169 [webchat@75-30-192-181.lightspeed.frtnmi.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#452 [11:21] * Marcelo [webchat@c-73-115-78-88.hsd1.tx.comcast.net] has quit. (Quit: webchat.esper.net)
#453 [11:24] * Ry [webchat@cpe-74-70-240-190.nycap.res.rr.com] has quit. (Quit: webchat.esper.net)
#454 [11:37] * Test [webchat@c122-107-140-128.eburwd5.vic.optusnet.com.au] has joined #minecrafthelp
#455 [11:38] * ORusso [webchat@bd3ced43.virtua.com.br] has joined #minecrafthelp
#456 [11:38] <ORusso> Someone?
#457 [11:39] * ORusso [webchat@bd3ced43.virtua.com.br] has quit. (Client Quit)
#458 [11:39] * Dan_Lyons [webchat@90.255.118.226] has joined #minecrafthelp
#459 [11:39] <Dan_Lyons> hello
#460 [11:40] <Dan_Lyons> I need help with something
#461 [11:40] * Dan_Lyons [webchat@90.255.118.226] has quit. (Client Quit)
#462 [11:41] * XxDJDANxX [webchat@90.255.118.226] has joined #minecrafthelp
#463 [11:41] <XxDJDANxX> heloo
#464 [11:41] <XxDJDANxX> hello
#465 [11:41] * Mozlin [webchat@115-64-159-203.tpgi.com.au] has joined #minecrafthelp
#466 [11:42] * Guus [webchat@dhcp-089-098-059-148.chello.nl] has joined #minecrafthelp
#467 [11:42] * XxDJDANxX [webchat@90.255.118.226] has quit. (Client Quit)
#468 [11:43] <Guus> i was unable to login my mojang account
#469 [11:43] <Guus> but i have purchased one
#470 [11:44] <Mozlin> I have been playing minecraft since 2011, but now it's saying I don't own it anymore.
#471 [11:45] * Heaven [webchat@BSN-143-28-87.dynamic.siol.net] has joined #minecrafthelp
#472 [11:45] <Heaven> Hello
#473 [11:46] * Test [webchat@c122-107-140-128.eburwd5.vic.optusnet.com.au] has quit. (Quit: webchat.esper.net)
#474 [11:46] * Gildebert [webchat@142.0.19.173] has joined #minecrafthelp
#475 [11:50] <Gildebert> hello ! I bought a minecraft version in 2012 and installed it on a computer that broke and that I no longer have. using my transaction id is it possible to reinstall Minecraft on my pc . If so how should I procede ? { I still have my transaction email and all}
#476 [11:53] * Heaven [webchat@BSN-143-28-87.dynamic.siol.net] has quit. (Quit: webchat.esper.net)
#477 [11:57] * gildebert5 [webchat@142.0.19.173] has joined #minecrafthelp
#478 [11:58] <gildebert5> hello anyone there ?
#479 [11:59] * Guus [webchat@dhcp-089-098-059-148.chello.nl] has quit. (Quit: webchat.esper.net)
#480 [12:11] * Gildebert [webchat@142.0.19.173] has quit. (Quit: webchat.esper.net)
#481 [12:26] * Psy [webchat@176-20-146-102-dynamic.dk.customer.tdc.net] has joined #minecrafthelp
#482 [12:27] <Psy> I can not login ? ... I cant remember my username and It wount accept my password ?!?!
#483 [12:34] * Bogdan [webchat@86-121-174-73.rdsnet.ro] has joined #minecrafthelp
#484 [12:34] <Bogdan> hi
#485 [12:35] <Bogdan> after i enter my email and passwword, it says that one of them is invalid
#486 [12:35] <Bogdan> i just made my account, so I know for a fact that they are right
#487 [12:35] <Bogdan> I also tried to log in on different accounts and it says the same thing
#488 [12:36] <Bogdan> is there any way to make it work? I waited about 3 hours from the first time I tried to log in
#489 [12:36] * digimonteamjacob [webchat@136.61.118.231] has joined #minecrafthelp
#490 [12:37] <Bogdan> hi
#491 [12:38] <digimonteamjacob> Hello, I got an email stating my account was transferred to a Mojang accout, and I did not request this. I can no longer reset my password either because the password reset email does not send to my email, so I'm assuming someone migrated my account to their email.
#492 [12:38] <Psy> now I can not redeam my purchase ? just shows white screen ?!
#493 [12:44] * Psy [webchat@176-20-146-102-dynamic.dk.customer.tdc.net] has quit. (Quit: webchat.esper.net)
#494 [12:50] * SaharaCat [webchat@47-186-94-253.dlls.tx.frontiernet.net] has joined #minecrafthelp
#495 [12:51] <SaharaCat> hello
#496 [12:51] <SaharaCat> i am not here about realms
#497 [13:02] * Noah [webchat@c-73-206-61-103.hsd1.tx.comcast.net] has joined #minecrafthelp
#498 [13:03] * Noah is now known as Guest93729
#499 [13:04] <Guest93729> Hi when i open 1.8.9 it crashes immediately but on other versions it works fine
#500 [13:04] <Greymagic27> SaharaCat, Hey. What's the issue?
#501 [13:04] <Greymagic27> ??> Guest93729 launcher/log-txt
#502 [13:04] <Mightyena> Guest93729: We need to see your full launcher log, which is created in the game directory.
#503 [13:04] <Mightyena> Guest93729: First open your .minecraft folder (If you don't know how to get there, ask), then try to launch the game. Then in the .minecraft folder open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#504 [13:05] <Guest93729> https://paste.ubuntu.com/p/DBDpKhPXrB/
#505 [13:06] <Guest93729> oh wait
#506 [13:06] <Guest93729> not that
#507 [13:07] * Legittz [webchat@192-140-52-229.cgnat.clickinternetfoz.com.br] has joined #minecrafthelp
#508 [13:08] <Legittz> Roubaram minha conta
#509 [13:08] <Guest93729> https://paste.ubuntu.com/p/T9FcnRTVpq/
#510 [13:08] <Guest93729> there goes my log
#511 [13:09] <Greymagic27> Guest93729, Could you remove the JVM argument '-cp' ?
#512 [13:09] <Guest93729> how do i do that?
#513 [13:10] * Legittz [webchat@192-140-52-229.cgnat.clickinternetfoz.com.br] has quit. (Client Quit)
#514 [13:10] <Greymagic27> Guest93729, Open the launcher --> Installations --> Select your profile --> Click 'more options' --> Find -cp in the JVM argument box and delete it
#515 [13:11] <Guest93729> thats not in there
#516 [13:11] <Guest93729> -Xmx2G -XX:+UnlockExperimentalVMOptions -XX:+UseG1GC -XX:G1NewSizePercent=20 -XX:G1ReservePercent=20 -XX:MaxGCPauseMillis=50 -XX:G1HeapRegionSize=32M
#517 [13:13] <Greymagic27> Does the crash happen with all versions? Or just 1.8.9?
#518 [13:13] <Guest93729> just 1.8.9
#519 [13:13] <Guest93729> idk why
#520 [13:13] <Greymagic27> Guest93729, Are you trying to load up any mods, worlds, texturepacks?
#521 [13:13] <Guest93729> no
#522 [13:13] * Flamethrower270 [webchat@c-76-29-8-57.hsd1.il.comcast.net] has joined #minecrafthelp
#523 [13:14] <Guest93729> i tried it with other clients like badlion it crashed aswell
#524 [13:14] <Greymagic27> Guest93729, Can you try loading up the latest release? Not wolfram
#525 [13:15] <Flamethrower270> Hello my issue is i cannot launch minecraft. When i do on the badlion client is says my graphics driver needs to be updated, but i have the latest drivers. Here is my paste from dxtools https://paste.ubuntu.com/p/cdgsWmmgqR/
#526 [13:15] <Guest93729> Greymagic27 1.14.4 works fine
#527 [13:15] <Flamethrower270> Same
#528 [13:16] <Mozlin> I've owned the game for 8 years, now it's telling me I need to buy it again. I'm not sure what is going on, I just want to play.
#529 [13:17] <Greymagic27> Flamethrower270, Let's take a look at the error it's giving you:
#530 [13:17] <Greymagic27> ??> Flamethrower270 launcher/log-txt
#531 [13:17] <Flamethrower270> Ok Ty
#532 [13:17] <Mightyena> Flamethrower270: We need to see your full launcher log, which is created in the game directory.
#533 [13:17] <Mightyena> Flamethrower270: First open your .minecraft folder (If you don't know how to get there, ask), then try to launch the game. Then in the .minecraft folder open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#534 [13:17] * j6 [webchat@modemcable129.31-57-74.mc.videotron.ca] has joined #minecrafthelp
#535 [13:17] <Greymagic27> Mozlin, Hey. Have you tried to relog out and back into the launcher?
#536 [13:17] <Greymagic27> ??> Mozlin launcher/relog
#537 [13:17] <Mightyena> Mozlin: Click your Minecraft username (or email address) in the upper left part of the launcher, select Log out, then re-enter your info and try the game again.
#538 [13:17] * j6 [webchat@modemcable129.31-57-74.mc.videotron.ca] has quit. (Client Quit)
#539 [13:18] <Mozlin> It's not letting me download the launcher after I bought my new computer.
#540 [13:18] <Greymagic27> Mozlin, That does seem strange. I'd like to make sure nothing on your PC is causing this issue. HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Follow the steps which Mightyena will send below:
#541 [13:18] <Greymagic27> ??> Mozlin tools/hjt
#542 [13:18] <Mightyena> Mozlin: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#543 [13:18] <Mightyena> Mozlin: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#544 [13:19] * Raimondi [~israel@75-45-53-1.lightspeed.hstntx.sbcglobal.net] has quit. (Quit: WeeChat 2.5: ¡Chau!)
#545 [13:19] <Guest93729> Greymagic27 what do i do
#546 [13:19] * Nick [webchat@h181.14.89.75.dynamic.ip.windstream.net] has joined #minecrafthelp
#547 [13:19] <Greymagic27> Guest93729, Could you try loading up 1.8.9 without wolfram?
#548 [13:19] <Flamethrower270> Mightyena here you go https://paste.ubuntu.com/p/WDC859sdMf/
#549 [13:19] * Nick is now known as Guest23440
#550 [13:20] <Mozlin> It's not letting me download the game anymore
#551 [13:20] <Greymagic27> Mozlin, Please read what I sent you above
#552 [13:20] <Guest23440> I bought Minecraft windows 10 edition for mods like two weeks ago and just figured that I have to have java edition can I refund it with over 10 hours of game time to get java edition
#553 [13:20] <Greymagic27> ??> Guest23440 account/refund
#554 [13:20] <Mightyena> Guest23440: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#555 [13:21] <Guest93729> Greymagic27 what does that mean
#556 [13:21] <Guest93729> Greymagic27 without wolfram?
#557 [13:21] <Flamethrower270> Mightyena Here you go https://paste.ubuntu.com/p/WDC859sdMf/
#558 [13:21] <Greymagic27> Guest93729, On your log it said you were using something called 'wolfram'
#559 [13:21] <Guest93729> no
#560 [13:22] <Guest93729> i dont use that
#561 [13:22] <Greymagic27> Guest93729, To be sure it's not the game causing this crash, follow these steps to perform a full reinstall of the game:
#562 [13:22] <Greymagic27> ??> Guest93729 win/reinst/full
#563 [13:22] <Mightyena> Guest93729: You may need to reinstall the locally installed files that Minecraft puts into place. To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein.
#564 [13:22] <Mightyena> Guest93729: Next, go to Control Panel, and click on "Uninstall a Program" (may also be called "Programs and Features"). Then, right click on the Minecraft entry and select "Uninstall". Afterwards, restart your PC, then download and run the .msi at https://minecraft.net/en-us/download. Then, try running Minecraft again.
#565 [13:23] <Flamethrower270> I have my info from .minecraft https://paste.ubuntu.com/p/WDC859sdMf/
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#567 [13:24] <Guest93729> Greymagic27 i cant delete everything
#568 [13:24] * Trunker [webchat@27.red-83-47-32.dynamicip.rima-tde.net] has joined #minecrafthelp
#569 [13:24] <Trunker> Hello
#570 [13:24] <Guest93729> Greymagic27 i need to save stuff
#571 [13:25] <Guest93729> ...
#572 [13:25] <Trunker> How can i get Java Edition when i already has WIndows edition?
#573 [13:25] * Flamethrower270 [webchat@c-76-29-8-57.hsd1.il.comcast.net] has joined #minecrafthelp
#574 [13:25] * LDRAGO360 [webchat@71-11-84-34.static.hlrg.nc.charter.com] has joined #minecrafthelp
#575 [13:26] <Flamethrower270> Hello my minecraft says when i launch it through badlion that it appears i do not have the latest graphic drivers installed, but i do. here is my .minecraft https://paste.ubuntu.com/p/WDC859sdMf/
#576 [13:26] <Guest93729> Trunker https://my.minecraft.net/en-us/store/minecraft/#register
#577 [13:27] <LDRAGO360> hey I got Minecraft java and they said I also get bedrock too but I don't have it and its telling me to purchase it and I thought I was supposed to get a code
#578 [13:29] * Havece [webchat@dkx204.neoplus.adsl.tpnet.pl] has joined #minecrafthelp
#579 [13:29] * goddionisio [webchat@45-234-2-216.mundialtelecom.net.br] has joined #minecrafthelp
#580 [13:29] <goddionisio> hello, i need help!
#581 [13:30] <goddionisio> How do I request a refund for the Minecraft game?
#582 [13:31] * LDRAGO360 [webchat@71-11-84-34.static.hlrg.nc.charter.com] has quit. (Quit: webchat.esper.net)
#583 [13:31] * Bogdan [webchat@86-121-174-73.rdsnet.ro] has quit. (Quit: webchat.esper.net)
#584 [13:31] <GreyVulpine> goddionisio - https://help.mojang.com/customer/en/portal/articles/359338-mojang-refunds-policy?b_id=5408
#585 [13:31] <Havece> hello every time when i play a game for more than 5 min it makes my pc blue screen
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#587 [13:32] * Flamethrower270 [webchat@c-76-29-8-57.hsd1.il.comcast.net] has quit. (Quit: webchat.esper.net)
#588 [13:33] <goddionisio> How long does Mojang take to answer my email by contacting support?
#589 [13:33] <GreyVulpine> https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#590 [13:33] * TeamSmeak [webchat@toroon4213w-lp140-01-69-158-105-121.dsl.bell.ca] has joined #minecrafthelp
#591 [13:34] <TeamSmeak> Hello?
#592 [13:34] <TeamSmeak> I have a question
#593 [13:34] <TeamSmeak> not a question
#594 [13:34] <TeamSmeak> but I need help with something
#595 [13:34] <Havece> yes?
#596 [13:34] <Trunker> It tells me to use a java edition key not w10 edition
#597 [13:34] <TeamSmeak> I cant claim my free version of bedrock for win10
#598 [13:34] <TeamSmeak> it says it was already claimee
#599 [13:34] <TeamSmeak> even tho i claimed it on my acc
#600 [13:35] <goddionisio> Does mojang have an exclusive support for Brazil? I need to know
#601 [13:35] * Havece [webchat@dkx204.neoplus.adsl.tpnet.pl] has quit. (Quit: webchat.esper.net)
#602 [13:35] <GreyVulpine> Nope
#603 [13:36] <GreyVulpine> TeamSmeak - See this article for support on windows 10 edition: https://help.mojang.com/customer/en/portal/articles/2064007-minecraft-for-windows-10?b_id=5408
#604 [13:36] <TeamSmeak> Yes I read it
#605 [13:37] <goddionisio> Is there a way to get a refund? I depend on Mojang to answer me in 7 days ...
#606 [13:37] <TeamSmeak> For some reason tho i cant install minecraft bedrock edition
#607 [13:37] <GreyVulpine> goddionisio - Yes
#608 [13:37] <GreyVulpine> goddionisio - Contact Mojang Support. You'll get a response when they get to your ticket
#609 [13:37] * Trunker [webchat@27.red-83-47-32.dynamicip.rima-tde.net] has quit. (Quit: webchat.esper.net)
#610 [13:37] <TeamSmeak> For some reason it is claimed right
#611 [13:37] <TeamSmeak> but
#612 [13:37] <TeamSmeak> when I go to my history
#613 [13:37] <TeamSmeak> It is not there
#614 [13:38] <TeamSmeak> the microsoft payment history
#615 [13:38] <GreyVulpine> TeamSmeak - Contact Xbox support
#616 [13:39] <TeamSmeak> I cant install minecraft win10 bedrock
#617 [13:39] <goddionisio> Can they really repay me? I need it
#618 [13:39] <GreyVulpine> goddionisio - Yes
#619 [13:40] <TeamSmeak> Okay
#620 [13:40] <goddionisio> OK, thank u!
#621 [13:40] <GreyVulpine> TeamSmeak - Contact Microsoft's xbox support, check the article I linked you
#622 [13:40] <TeamSmeak> Okay
#623 [13:41] <TeamSmeak> there is a problem and that problem is that i dont want to wait 2 months for a response :(, but there is nothing i can do rip
#624 [13:41] <TeamSmeak> okay bywe
#625 [13:41] <TeamSmeak> thanks for the help
#626 [13:49] * goddionisio [webchat@45-234-2-216.mundialtelecom.net.br] has quit. (Quit: webchat.esper.net)
#627 [13:58] * Delaxarnyazer [~Delaxarny@eacdc.the-eac.nl] has quit. (Quit: Linux server is restarting. Reconnecting in a few moments. それでは、また。)
#628 [13:58] * AlanAgBa [webchat@dsl-201-123-39-82-dyn.prod-infinitum.com.mx] has joined #minecrafthelp
#629 [13:58] <AlanAgBa> hi
#630 [13:58] <AlanAgBa> i need your help
#631 [13:58] <AlanAgBa> pls
#632 [14:00] <Guest93729> Hi, when i open 1.8.9 it crashes everytime but when i open the latest release its fine or like 1.7.10 its fine.
#633 [14:00] * Delaxarnyazer [~Delaxarny@eacdc.the-eac.nl] has joined #minecrafthelp
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#635 [14:04] * PRWTheGamer [webchat@ip68-230-84-235.ph.ph.cox.net] has joined #minecrafthelp
#636 [14:04] <PRWTheGamer> Hello?
#637 [14:04] * Garrett [webchat@47.185.52.225] has joined #minecrafthelp
#638 [14:05] <PRWTheGamer> I was wondering if there was a way to change the email for my account without using a password?
#639 [14:05] <Garrett> the minecraft.net page under the log in tab will not load the page after logging in. I type in all my information correctly and click the log in button and the page just freeze and nothing happens.
#640 [14:06] <PRWTheGamer> I need to change my password but I no longer have access to my email
#641 [14:06] <GreyVulpine> PRWTheGamer - Yes, Contact Mojang Support with your transaction ID
#642 [14:06] <PRWTheGamer> I did
#643 [14:06] <GreyVulpine> Then wait for them to respond
#644 [14:06] <PRWTheGamer> I was wondering how long it will take because its been a while
#645 [14:07] <GreyVulpine> https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#646 [14:07] <PRWTheGamer> ok Thank you
#647 [14:07] * PRWTheGamer [webchat@ip68-230-84-235.ph.ph.cox.net] has quit. (Client Quit)
#648 [14:08] <Garrett> Minecraft wont let me log in at all
#649 [14:08] * Guest93729 [webchat@c-73-206-61-103.hsd1.tx.comcast.net] has quit. (Quit: webchat.esper.net)
#650 [14:09] * NoahB [webchat@c-73-206-61-103.hsd1.tx.comcast.net] has joined #minecrafthelp
#651 [14:09] <NoahB> Hi, when i open 1.8.9 it crashes everytime but when i open the latest release its fine or like 1.7.10 its fine.
#652 [14:15] * Wack [webchat@host86-149-167-26.range86-149.btcentralplus.com] has joined #minecrafthelp
#653 [14:16] <Wack> Hello?
#654 [14:18] <SaharaCat> so i have been getting the io.netty issue and it keeps happenin in the smaller servers
#655 [14:19] <Wack> i dont think anyones here to help chief
#656 [14:19] <SaharaCat> soory i havnt been on cause i said to wait hours i didnt notice there was a reply
#657 [14:19] * Sarah [webchat@host-92-4-101-219.as43234.net] has joined #minecrafthelp
#658 [14:20] <Sarah> hello
#659 [14:20] <SaharaCat> hi
#660 [14:20] <SaharaCat> am i able to post pictures
#661 [14:21] * Wack [webchat@host86-149-167-26.range86-149.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#662 [14:22] <SaharaCat> um
#663 [14:23] * SaharaCat [webchat@47-186-94-253.dlls.tx.frontiernet.net] has quit. (Quit: webchat.esper.net)
#664 [14:25] * HeavyStorm [webchat@c-68-35-247-18.hsd1.fl.comcast.net] has joined #minecrafthelp
#665 [14:28] * Saurius [webchat@static.kpn.net] has joined #minecrafthelp
#666 [14:28] <HeavyStorm> whenever myself and a friend try to load onto a server it kicks us both out but when either of us are separately on there isn't a problem. We are on the same wifi network and the reason it gives is that an existing connection was forcibly closed by remote host
#667 [14:28] <Saurius> Very quick question: What is the site used for sharing large blocks of text?
#668 [14:29] <HeavyStorm> in game?
#669 [14:30] <Saurius> No online, I now it's unrelated
#670 [14:33] * HeavyStorm [webchat@c-68-35-247-18.hsd1.fl.comcast.net] has quit. (Quit: webchat.esper.net)
#671 [14:35] * NoahB [webchat@c-73-206-61-103.hsd1.tx.comcast.net] has quit. (Quit: webchat.esper.net)
#672 [14:44] * Martin [webchat@153-88-31-181.fibertel.com.ar] has joined #minecrafthelp
#673 [14:44] <Martin> Hello?
#674 [14:45] * Martin [webchat@153-88-31-181.fibertel.com.ar] has quit. (Client Quit)
#675 [14:50] * TuDiReC [webchat@79-114-225-59.rdsnet.ro] has joined #minecrafthelp
#676 [14:50] <TuDiReC> Hello
#677 [14:51] <TuDiReC> Nice job
#678 [14:52] <TuDiReC> Bye
#679 [14:52] * TuDiReC [webchat@79-114-225-59.rdsnet.ro] has quit. (Client Quit)
#680 [14:52] * n00s [webchat@51.36.50.192] has joined #minecrafthelp
#681 [14:54] <n00s> hello.. guys minecraft doesn't work when i click on PLAY button what can i do for it?
#682 [14:55] * majofra [webchat@190.104.119.243] has joined #minecrafthelp
#683 [14:56] <majofra> is a plesure, i have a problem
#684 [14:56] * Juan [webchat@174-18-13-242.tcso.qwest.net] has joined #minecrafthelp
#685 [14:56] <majofra> 4 days ago I bought the java version game.
#686 [14:57] * matt5 [webchat@host-69-145-55-41.bln-mt.client.bresnan.net] has joined #minecrafthelp
#687 [14:57] <majofra> and as I saw on the net when buying the java version, I have the right to claim access to the version for windows 10
#688 [14:57] <Juan> i accidentally put mending on my godbow before infinity, so now i have 5 enchantments and cant put infinity on my bow
#689 [14:57] <Juan> is there any way to take off just mending?
#690 [14:59] * n00s [webchat@51.36.50.192] has quit. (Quit: webchat.esper.net)
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#692 [15:01] * heressanta [webchat@108-233-96-49.lightspeed.irvnca.sbcglobal.net] has joined #minecrafthelp
#693 [15:01] <heressanta> hi
#694 [15:02] * heressanta [webchat@108-233-96-49.lightspeed.irvnca.sbcglobal.net] has quit. (Client Quit)
#695 [15:03] * Matheus [webchat@182.216.60.187.dynamic.ampernet.com.br] has joined #minecrafthelp
#696 [15:03] <Matheus> Hello?
#697 [15:04] <Matheus> Do you can help me if a question about Minecraft from Iphone?
#698 [15:05] * Andrei [webchat@112.200.179.203.pldt.net] has joined #minecrafthelp
#699 [15:05] * samtheman42994 [webchat@225-116-93-64.skybeam.com] has joined #minecrafthelp
#700 [15:06] <samtheman42994> I'm trying to install the java edition. I uninstalled windows 10, but am having problems.
#701 [15:08] * dsfzesd [webchat@lmk34-1-78-218-222-11.fbx.proxad.net] has joined #minecrafthelp
#702 [15:08] * Harry6 [webchat@host86-184-172-192.range86-184.btcentralplus.com] has quit. (Quit: webchat.esper.net)
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#705 [15:09] <Andrei> Can i get help here? i tried to install the latest version of minecraft but i keep getting this "unable to save download" error i have already uninstall ByteFence but i still keep on getting the same error over and over again. can somebody fix this???
#706 [15:11] <Mozlin> It's telling me that my Minecraft premium account has already been migrated to an email, I know for a fact I never migrated it.
#707 [15:11] * Juan [webchat@174-18-13-242.tcso.qwest.net] has quit. (Quit: webchat.esper.net)
#708 [15:12] <Mozlin> Is someone possibly playing on my account?
#709 [15:13] * ratcke [webchat@rez-185-186-199-2.pribornet.cz] has joined #minecrafthelp
#710 [15:13] * Lord_of_Life_ [~Lord@77.28.162.194] has joined #minecrafthelp
#711 [15:14] * Juan [webchat@174-18-13-242.tcso.qwest.net] has joined #minecrafthelp
#712 [15:14] <Juan> can i take an enchantment off my bow
#713 [15:14] <Juan> just one though, not all of them
#714 [15:14] <ratcke> How can I reset my security question if I don't know my old email ?
#715 [15:15] * Lord_of_Life [~Lord@77.28.174.77] has quit. (Ping timeout: 190 seconds)
#716 [15:17] * AZ_Terror [webchat@ip184-182-32-20.ph.ph.cox.net] has joined #minecrafthelp
#717 [15:18] <AZ_Terror> Why do i get forcibly removed when i try to join the realm i have been playing on for the past 3 weeks now?
#718 [15:18] <AZ_Terror> i get removed by existing host and i do not know what that means
#719 [15:22] <AZ_Terror> mojang status even tweeted the realms on java should coming back up now and they are still not working on my pc??????????
#720 [15:22] * Randy [webchat@c-73-83-152-249.hsd1.wa.comcast.net] has joined #minecrafthelp
#721 [15:23] <Randy> I just purchased Minecraft: Java Edition and I am now stuck at the Mojang loading screen.
#722 [15:23] * pleasehelpme [webchat@cpc116914-shep14-2-0-cust221.8-3.cable.virginm.net] has joined #minecrafthelp
#723 [15:24] <pleasehelpme> guys i need help
#724 [15:24] <Randy> I was able to play for about 3 minutes before the game froze and crashed. Now I can't get pass the Mojang loading screen
#725 [15:25] <pleasehelpme> the account (email) i used to buy minecraft years ago i no longer have access to as it was deleted and now i cant log in
#726 [15:25] <pleasehelpme> ive tried everything
#727 [15:25] <pleasehelpme> halp
#728 [15:25] * samtheman42994 [webchat@225-116-93-64.skybeam.com] has quit. (Quit: webchat.esper.net)
#729 [15:26] <AZ_Terror> well i need help too......
#730 [15:26] <AZ_Terror> have you tried to recover your email address on the actual site that the email address originates from?
#731 [15:26] * son [webchat@IGLD-84-229-155-70.inter.net.il] has joined #minecrafthelp
#732 [15:27] <pleasehelpme> yeah
#733 [15:27] <pleasehelpme> it was deleted long ago
#734 [15:27] <pleasehelpme> so its one those after 30 days
#735 [15:27] <pleasehelpme> bam its gone fam
#736 [15:27] <pleasehelpme> proper peak
#737 [15:27] * Absol kicked pleasehelpme from #minecrafthelp (Reason: leasehelpme :Stop spamming)
#738 [15:27] * Dracoloss [webchat@lfbn-1-3470-118.w90-127.abo.wanadoo.fr] has joined #minecrafthelp
#739 [15:28] <Dracoloss> hey
#740 [15:28] <AZ_Terror> hello
#741 [15:28] <Dracoloss> i have a problem with my gamre
#742 [15:28] <AZ_Terror> what about the email address that you used to be your back up?
#743 [15:29] <son> I cant seem to log into my minecraft account throu the website (the log in button just doesnt work) and when i try to log in throu to launcher it says mt username or password is inncorrect (which is a 100% correct i triple checked in my leptop) any ideas?
#744 [15:29] <Dracoloss> I had minecraft java edition on my old pc
#745 [15:29] <Dracoloss> but i can't connex
#746 [15:30] * Randy [webchat@c-73-83-152-249.hsd1.wa.comcast.net] has quit. (Quit: webchat.esper.net)
#747 [15:30] <Dracoloss> connect with my new pc
#748 [15:32] <son> pls anyone i really could use some help?
#749 [15:32] * Dracoloss [webchat@lfbn-1-3470-118.w90-127.abo.wanadoo.fr] has quit. (Client Quit)
#750 [15:36] * raspberrisoup [webchat@170.199.245.65] has joined #minecrafthelp
#751 [15:37] * Emailforgotten_ [webchat@adsl-84-226-7-216.adslplus.ch] has joined #minecrafthelp
#752 [15:37] <Emailforgotten_> hello, I have forgotten my Email
#753 [15:37] <Emailforgotten_> now I cant log into Minecraft anymore
#754 [15:38] <Emailforgotten_> can anyone help?
#755 [15:39] * Haemoriden_Jim [webchat@p57AD03F1.dip0.t-ipconnect.de] has joined #minecrafthelp
#756 [15:39] * Emailforgotten_ [webchat@adsl-84-226-7-216.adslplus.ch] has quit. (Client Quit)
#757 [15:40] <Haemoriden_Jim> Hey is anybody out there?
#758 [15:40] <raspberrisoup> I have a problem in regards to resource packs. I downloaded a resource pack onto MC but now whenever i start the game it crashes on me (launcher works fine). I tried deleting MC and reinstalling it and even deleted the texture pack from my computer, but still no avail. Can anybody help me with this issue?
#759 [15:40] * vaporzinho [webchat@p57BB29D2.dip0.t-ipconnect.de] has joined #minecrafthelp
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#761 [15:40] * diegp [webchat@cpe-172-248-8-79.socal.res.rr.com] has joined #minecrafthelp
#762 [15:40] <diegp> hi
#763 [15:41] <diegp> hi
#764 [15:41] <diegp> hi
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#766 [15:50] * braeson [webchat@S010618e829492e86.cg.shawcable.net] has joined #minecrafthelp
#767 [15:50] <braeson> hey im having issues accessing my account
#768 [15:54] * Royrextred [webchat@bba744643.alshamil.net.ae] has joined #minecrafthelp
#769 [15:54] <Royrextred> Hello
#770 [15:55] <Royrextred> I requested a password reset several times but havent received an email
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#775 [16:05] <Andestyle> Hello, I need some help regarding not being able to login to my minecraft account. The problem is only on this specific computer. When I try to login, it comes with the message "Invalid email or password
#776 [16:05] <Andestyle> If your account was created after November 2012 or if it has been migrated, use your email. Otherwise use your username." I've tried to reset password, didn't work. I dont know what to do at this point.
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#779 [16:13] * SharkT5 [webchat@66-76-204-130.com.sta.suddenlink.net] has joined #minecrafthelp
#780 [16:14] <SharkT5> If my Minecraft Crashes at 80%, what is the problem?
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#783 [16:17] <SharkT5> Is there a problem with my computer if Minecraft crashes at 80%, or is it something else?
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#786 [16:25] * Pjs [webchat@209.37.96.10] has joined #minecrafthelp
#787 [16:25] <Xtremesb> Hi anybody's here ?
#788 [16:26] <Pjs> Hi, it says I have a pending order for minecraft. I'd like some more info and if it is going to take more than a few minutes to process that, Id like to cancel it and try to buy it again.
#789 [16:26] <Pjs> I have the reference number ready if you need it
#790 [16:27] <GreyVulpine> Pjs - Nobody here works for Mojang. This is a community-run help channel
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#792 [16:28] <Xtremesb> Hi GreyVulpine, do you know how i can know on wich e-mail my account was log ?
#793 [16:30] <GreyVulpine> Request a password reset on all email addresses you have, the one that gets sent to you would be the email you have: https://help.mojang.com/customer/en/portal/articles/329524-change-or-forgot-password?b_id=5408
#794 [16:30] <GreyVulpine> Otherwise, if you don't know what email address you have at all, you'll need to send in a support ticket to Mojang's customer support to get started on account recovery
#795 [16:32] <Xtremesb> and they can give me my mail even if i don't have the transaction id ? (thank for your answer btw)
#796 [16:33] <GreyVulpine> If you don't have your transaction ID, they'll ask for other alternative means of identification, including the card type, last 4 numbers of the card, etc.
#797 [16:34] <Xtremesb> Cause i was young when i created and payed my minecraft account, and i've lost all my stuff about my account
#798 [16:35] <Xtremesb> Ok ! I hope I can play it again thank u ! have a nice night/day
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#800 [16:42] * DemoRanchMatt [webchat@c-73-143-196-30.hsd1.ma.comcast.net] has joined #minecrafthelp
#801 [16:42] <DemoRanchMatt> hello?
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#803 [17:02] * Forron [webchat@x4d036ef8.dyn.telefonica.de] has joined #minecrafthelp
#804 [17:03] <Forron> Hello. I have a problem with my account login.
#805 [17:03] <Forron> Can someone help me?
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#809 [17:10] <BudgetAp0> Can't connect to realms keep timing out (I know they're down right now i played around 10 hours ago) I have tried everything. And i mean everything.
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#811 [17:20] * help_me [webchat@ip184-182-32-20.ph.ph.cox.net] has joined #minecrafthelp
#812 [17:21] <help_me> i need help regarding the meaning of me getting kicked during the server loads up immediately saying that the the existing host is forcibly kicking me?
#813 [17:24] * Ldsmatheus [webchat@bacf0e0c.virtua.com.br] has joined #minecrafthelp
#814 [17:24] <Ldsmatheus> Hello
#815 [17:25] <Ldsmatheus> Is someone here ?
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#817 [17:29] * Micheal [webchat@75-137-219-159.dhcp.leds.al.charter.com] has joined #minecrafthelp
#818 [17:30] <Micheal> I'm having trouble getting into the game it crashes as soon as I try to enter the playing field
#819 [17:31] <Micheal> version 1,14,4
#820 [17:31] <Forron> It seems no one from support is here
#821 [17:31] <help_me> that is the exact proiblem i have
#822 [17:31] <Micheal> it just started happening after this last update
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#825 [17:33] * Timbrano [webchat@bacf0e0c.virtua.com.br] has joined #minecrafthelp
#826 [17:33] <Timbrano> Help
#827 [17:38] * ZDOGGYX47 [webchat@c-69-137-8-248.hsd1.fl.comcast.net] has joined #minecrafthelp
#828 [17:38] <ZDOGGYX47> hello
#829 [17:39] <ZDOGGYX47> when i tried to downloa a map it says i need forge what is that and do i need it
#830 [17:40] <GreyVulpine> https://minecraft.gamepedia.com/Mods/Forge
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#833 [17:47] * Chantheman [webchat@108-239-244-227.lightspeed.stlsmo.sbcglobal.net] has joined #minecrafthelp
#834 [17:48] <Chantheman> Hey I added a resource pack that was too beefy for my computer and now I cant even open minecraft to remove it. Is there any way I can delete it without running the game?
#835 [17:48] <GreyVulpine> Yes
#836 [17:49] <GreyVulpine> What operating system are you on?
#837 [17:49] <Chantheman> windows 10
#838 [17:50] <GreyVulpine> Head to your start menu, put in %appdata% and press enter. Find the .minecraft folder. Go inside. The resource packs will be in the resourcepacks folder
#839 [17:51] <help_me> GreyVulpine can we get help too?
#840 [17:52] <GreyVulpine> help_me - With?
#841 [17:52] <Chantheman> thankyou Greyvulpine
#842 [17:53] <help_me> i need help regarding the meaning of me getting kicked during the server loads up immediately saying that the the existing host is forcibly kicking me?
#843 [17:53] <help_me> I'm having trouble getting into the game it crashes as soon as I try to enter the playing field
#844 [17:53] <GreyVulpine> It means exactly that, the host is closing the connection to you
#845 [17:53] <help_me> version 1,14,4
#846 [17:53] <help_me> it just started happening after this last update
#847 [17:54] <help_me> i am the host tho
#848 [17:54] <GreyVulpine> And how exactly are you running the server?\
#849 [17:54] <help_me> what do u mean?
#850 [17:54] <GreyVulpine> Do you have a seperate server instance of the minecraft software? Or are you simply opening up your single player game to LAN?
#851 [17:55] <GreyVulpine> Describe the steps you take to get to that error
#852 [17:56] <help_me> open launcher, click play, click minecraft realms, click on server, click play, connects to realm, opens the realm on screen, then 2 min in gives me that error
#853 [17:56] <GreyVulpine> So the realms, which is run on amazon's cloud servers, is closing the connection to your own computer
#854 [17:57] <help_me> is there a solution?
#855 [17:58] <GreyVulpine> That'll be something you need to work with Mojang to see why this is occuring
#856 [17:58] <GreyVulpine> https://help.mojang.com/customer/portal/emails/new
#857 [17:59] <help_me> thank you
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#860 [18:00] <Wayne> Game is crashing after starting up
#861 [18:08] <help_me> i need help regarding the meaning of me getting kicked during the server loads up immediately saying that the the existing host is forcibly kicking me? I'm having trouble getting into the game it crashes as soon as I try to enter the playing field. It is version 1,14,4. it just started happening after this last update. Here is the step by step proc
#862 [18:08] <help_me> ess to get there: open launcher, click play, click minecraft realms, click on server, click play, connects to realm, opens the realm on screen, then 2 min in gives me that error
#863 [18:08] <help_me>
#864 [18:13] * Mac [webchat@45-31-108-170.lightspeed.tukrga.sbcglobal.net] has joined #minecrafthelp
#865 [18:13] <Mac> How do you join a minecraft server?
#866 [18:14] * Mac [webchat@45-31-108-170.lightspeed.tukrga.sbcglobal.net] has quit. (Client Quit)
#867 [18:14] <help_me> well what are you trying to play
#868 [18:15] <help_me> creative survival open a realm?
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#870 [18:16] * help_me [webchat@ip184-182-32-20.ph.ph.cox.net] has quit. (Quit: webchat.esper.net)
#871 [18:17] <D0> having issues authenticating my account to get to servers or realms
#872 [18:17] * E5 [webchat@05468b69.skybroadband.com] has joined #minecrafthelp
#873 [18:17] <E5> Hello there
#874 [18:17] <E5> I have a question
#875 [18:19] <E5> So I was wondering if I chose to request my mojang account to be deleted would my data and username history be erased for their database/api?
#876 [18:19] <GreyVulpine> No
#877 [18:20] <GreyVulpine> https://help.mojang.com/customer/en/portal/articles/1110103-deleting-an-account?b_id=5408
#878 [18:22] <D0> my son changed his username now it wont let him join ant realms? It says having issues authenticating his account. How do we fix this? Please help.
#879 [18:22] <GreyVulpine> Log out and back in with the launcher
#880 [18:22] <D0> we tried
#881 [18:22] <GreyVulpine> There's an actual "Log Out" button. Simply closing the program and reopening it does not count
#882 [18:23] <D0> yes we did that too
#883 [18:25] <GreyVulpine> Are you using the official launcher from minecraft.net/download ?
#884 [18:29] <D0> yes
#885 [18:29] <E5> I swear I read somewhere on mojang support that if you permanently close the account the data would be deleted but I might have been too tired and imagined I read that lol
#886 [18:29] <E5> Anyways thanks for clearing that up Grey
#887 [18:29] <GreyVulpine> Nope
#888 [18:29] * GreyVulpine nods
#888 [18:31] * Ethan [webchat@184-088-003-012.res.spectrum.com] has joined #minecrafthelp
#889 [18:32] <Ethan> Hello, im having an issue where my computer isnt letting me do anything related to Mojang
#890 [18:32] <Ethan> If i try to log in to minecraft.net
#891 [18:32] <Ethan> The log in button does nothing
#892 [18:33] <Ethan> And if i try to log in via the launcher it asks me if i have an account before 2012
#893 [18:33] <Ethan> I had a friend try logging in and he said it worked perfectly
#894 [18:33] <Ethan> I bought this game yesterday and im not sure what to do
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#897 [18:52] * GengarDash [webchat@ool-4576d225.dyn.optonline.net] has joined #minecrafthelp
#898 [18:52] <GengarDash> Please refund me for minecraft
#899 [18:55] * Royrextred [webchat@bba744643.alshamil.net.ae] has quit. (Quit: webchat.esper.net)
#900 [18:55] * Trenton [webchat@sarnon3011w-lp140-01-76-71-55-241.dsl.bell.ca] has joined #minecrafthelp
#901 [18:55] <Trenton> can i refund minecraft?
#902 [18:56] <GreyVulpine> Yes
#903 [18:57] <GreyVulpine> https://help.mojang.com/customer/en/portal/articles/359338-mojang-refunds-policy?b_id=5408
#904 [18:57] * plzhelp [webchat@ool-457e9dec.dyn.optonline.net] has joined #minecrafthelp
#905 [18:57] <GengarDash> which one
#906 [18:58] <plzhelp> I just want like an official person to email me back now cause I really just wanna play Minecraft, but I don't have my email or password
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#909 [19:06] * Lovegety [webchat@toroon0954w-lp130-11-74-15-88-239.dsl.bell.ca] has joined #minecrafthelp
#910 [19:06] <Lovegety> anyone know how I'd go about getting a refund?
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#912 [19:10] * DirtMerchant [webchat@45.56.141.107] has joined #minecrafthelp
#913 [19:10] <DirtMerchant> hi
#914 [19:10] <DirtMerchant> hello?
#915 [19:11] <DirtMerchant> ugh bye
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#917 [19:13] * jack [webchat@97e1ba3e.skybroadband.com] has joined #minecrafthelp
#918 [19:13] <jack> hello?
#919 [19:13] * jack [webchat@97e1ba3e.skybroadband.com] has quit. (Client Quit)
#920 [19:14] * jack [webchat@97e1ba3e.skybroadband.com] has joined #minecrafthelp
#921 [19:14] * jack is now known as Guest79248
#922 [19:14] <Guest79248> jack
#923 [19:14] <Guest79248> hello?
#924 [19:17] * Heavyloader2 [webchat@cpe-174-104-120-189.neo.res.rr.com] has joined #minecrafthelp
#925 [19:18] * Guest79248 [webchat@97e1ba3e.skybroadband.com] has quit. (Client Quit)
#926 [19:19] <Heavyloader2> im getting very low fps after latest update,why?
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#929 [19:22] <Heavyloader2> 99c683ef8b314742bb9d71e5346c6a32 here is some system info
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#931 [19:23] <BrownGlaceon> Hi! I cannot seem to log in to my account on my computer, I have tried resenting my password as well as waited over a week to try again like I was suggested to. Whenever I try to log in on the launcher it gives me a notice that my password or username was invalid although when I go to the site for Minecraft with Java I put in my information and the
#932 [19:23] <BrownGlaceon> login does not even load and will not let me log in or do anything. Is this ian issue with my computer or is this something I can fix because I am able to log in with my account on my phone online? Thank you!
#933 [19:24] * Monkey [webchat@CPEbc4dfbda47b3-CMbc4dfbda47b0.cpe.net.cable.rogers.com] has joined #minecrafthelp
#934 [19:24] <Monkey> hello
#935 [19:24] <Monkey> i have a ques
#936 [19:25] * Monkey [webchat@CPEbc4dfbda47b3-CMbc4dfbda47b0.cpe.net.cable.rogers.com] has quit. (Client Quit)
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#940 [19:29] <RickyFortu> hello?
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#945 [19:37] * Princemc [webchat@ip-74-84-228-188.netsync.net] has joined #minecrafthelp
#946 [19:38] <Princemc> What should I do if I cannot remember my OG Minecraft Username?
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#948 [19:47] * Akami [webchat@mta-173-94-153-151.nc.rr.com] has joined #minecrafthelp
#949 [19:48] <Akami> i have an old account and need to change the email but cant bc i dont remmeber my security questions
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#952 [19:56] * isaac [webchat@184-98-192-205.phnx.qwest.net] has joined #minecrafthelp
#953 [19:56] <isaac> hello
#954 [19:56] * isaac [webchat@184-98-192-205.phnx.qwest.net] has quit. (Client Quit)
#955 [19:57] * isaac [webchat@184-98-192-205.phnx.qwest.net] has joined #minecrafthelp
#956 [19:57] <isaac> hello
#957 [19:58] <isaac> I am trying to put in faction servers to play on and I put in the right server ip address but nothing works it wont let me play on the server even when the Minecraft faction server is still up and running
#958 [20:03] <isaac> is there any way something I am doing wrong or anything like that??
#959 [20:05] * sirblackius [webchat@c-68-54-57-114.hsd1.tn.comcast.net] has joined #minecrafthelp
#960 [20:06] <sirblackius> Anybody actually here?
#961 [20:06] <isaac> i am waiting for a response lol
#962 [20:07] <sirblackius> Sounds about right. I asked a question last night and never got a reply either. Sent in an email to the actual customer support and never got a reply either. That was 6 days ago. Microsoft has screwed up this game and everything about it.
#963 [20:07] <isaac> yup
#964 [20:08] * z [webchat@c-73-41-246-140.hsd1.ca.comcast.net] has joined #minecrafthelp
#965 [20:08] <isaac> this game is was the best in 2011
#966 [20:08] <isaac> was
#967 [20:08] * z is now known as Guest47409
#968 [20:10] * Michael_ [webchat@61.71.240.116.sta.dodo.net.au] has joined #minecrafthelp
#969 [20:10] <Michael_> Won’t load on Minecraft
#970 [20:10] <Guest47409> io.netty.channel.abstractchannel$annotatedconnectexception <--- this message pops up every time I try to join one specific server. I looked up solutions but none helped. I am on a Mac so my firewall settings aren't the same as what a windows solution shows. I can't find any way to fix this problem on my laptop :/
#971 [20:11] <sirblackius> Good Luck. There's no one here but us people that need help.
#972 [20:11] * ghostlyscythe [webchat@b01af072.bb.sky.com] has joined #minecrafthelp
#973 [20:11] <sirblackius> And god help you if you send in a message to customer service. They wont reply.
#974 [20:12] * Michael_ [webchat@61.71.240.116.sta.dodo.net.au] has quit. (Client Quit)
#975 [20:12] <ghostlyscythe> Hey, I got a question about datapacks, Is it not possible to have different datapacks for different worlds?
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#979 [20:13] <Jason> I can not login to my minecraft or online account, why is this happening?
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#984 [20:18] <Ryan8> when i changed my name today from LordRyan37 to Royoon (made it when i was little) and ever since i cant play on my server because im not "authenticated with minecraft.net" but when i go into the launcher and click manage account it goes right to my account on minecraft.net im confused can someone help me please?
#985 [20:18] * Jonimemphis [webchat@24.17.198.246] has quit. (Client Quit)
#986 [20:21] <Ryan8> is anyone there?
#987 [20:25] * RisingSwell [webchat@ppp118-210-103-80.bras2.adl4.internode.on.net] has joined #minecrafthelp
#988 [20:27] <RisingSwell> Minecraft Realms keeps timing me out after I join and I don't know why. Minecraft hits my bandwidth limit when connection, and then when it slows down it'll just boot me later, whenever it feels like it, after lagging a lot. This is despite the fact that after the log in part it nearly never exceeds 20KB/s of data usage, and no one else is online h
#989 [20:27] <RisingSwell> ogging the internet. Why would it just time out a stable internet connection if it isn't even hitting the peak bandwidth just before?
#990 [20:28] * Chris [webchat@c-73-187-154-239.hsd1.pa.comcast.net] has joined #minecrafthelp
#991 [20:28] <Chris> I would like to return my purchase
#992 [20:30] <Chris> Is anyone here
#993 [20:30] <RisingSwell> im here but i dont know how you'd return a purchase without contacting the official minecraft support
#994 [20:31] * zak [webchat@66-169-182-213.dhcp.ftwo.tx.charter.com] has joined #minecrafthelp
#995 [20:31] <Chris> How would I do that
#996 [20:32] <zak> i have and error popping up saying unable to save download i dont have bytefence i have a anti virus but i disabled it and it still says in
#997 [20:32] <RisingSwell> https://help.mojang.com/ could be there somewhere Chris, or their twitter account
#998 [20:36] * chevelle [webchat@24-119-79-62.cpe.cableone.net] has joined #minecrafthelp
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#1000 [20:38] * Ekeon [webchat@180.190.55.141] has joined #minecrafthelp
#1001 [20:38] <Ekeon> um
#1002 [20:39] <Ekeon> im facing opengl error 1286
#1003 [20:39] <chevelle> If i created a account for the game why will it not let me login.
#1004 [20:40] <javi> #minecrafthelp I've just bought minecraft java edition. But it says "Looks like you don't own Minecraft yet! Buy the game here!". Here is my ID transaction e6e047c84d9f47baa80a2fed26a1d2ee
#1005 [20:40] <RisingSwell> openGL error 1286 appears to have something to do with graphics card problem
#1006 [20:40] <Ekeon> really? ive just updated my driverr last time i cam here
#1007 [20:40] <RisingSwell> i just googled it and it said something about it not getting enough power and causing graphical glitches when it fails to render things
#1008 [20:41] <chevelle> ok
#1009 [20:41] * chevelle [webchat@24-119-79-62.cpe.cableone.net] has quit. (Quit: webchat.esper.net)
#1010 [20:42] <zak> use the authenticator from here https://mcleaks.net/ thats how i got log on when it wasnt working
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#1016 [20:43] <GMAN> Hello
#1017 [20:44] <Ekeon> are there not any helpers on?
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#1020 [20:55] * Kai [webchat@50-25-157-100.gvllcmta03.res.dyn.suddenlink.net] has joined #minecrafthelp
#1021 [20:55] <Kai> Hello?
#1022 [20:56] * Kai is now known as Guest14868
#1023 [20:56] <Guest14868> ok so basically back in like 2013 i had a account
#1024 [20:56] <Guest14868> and the email is now deleted
#1025 [20:56] <Guest14868> i know the username and pass
#1026 [20:57] <Guest14868> i just cant login to the acc cause, the email is gone
#1027 [20:57] <Guest14868> user: Thebestever24
#1028 [20:57] <Guest14868> pass: Awesome#1
#1029 [20:57] <Guest14868> .-.
#1030 [20:57] <GreyVulpine> https://help.mojang.com/customer/en/portal/articles/901432-changing-your-email-address-mojang-accounts-?b_id=5408
#1031 [20:57] <GreyVulpine> Yeah, that was not a smart thing to do
#1032 [20:57] <GreyVulpine> This is a public channel
#1033 [20:57] <Guest14868> k
#1034 [20:57] <Guest14868> and
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#1036 [20:58] <Guest14868> u cant get in
#1037 [20:59] * Guest14868 [webchat@50-25-157-100.gvllcmta03.res.dyn.suddenlink.net] has quit. (Client Quit)
#1038 [21:06] * Astros [webchat@075-181-008-173.res.spectrum.com] has joined #minecrafthelp
#1039 [21:11] <Astros> \
#1040 [21:12] <Astros> im trying to download mc
#1041 [21:12] <Astros> but it keeps saying something about saved files
#1042 [21:12] <Astros> being used by another devicce
#1043 [21:12] <Astros> please help
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#1046 [21:14] * Akrai23 [webchat@mta-65-186-53-147.columbus.rr.com] has joined #minecrafthelp
#1047 [21:15] <Akrai23> I have WIndows 10 MInecraft, but apparently needed to get Java edition to play with my friend. Am I stuck having to buy Java Edition and never use my Windows 10 one?
#1048 [21:19] <edvard> minecraft 1.14.4 doesn't run on my Debian Bullseye. 1.13.2 runs flawlessly. Java 8 installed and running fine.
#1049 [21:19] <edvard> Akrai23: i did a search and it looks like if you have win10 version, you have to buy java edition separately
#1050 [21:20] <edvard> weird thing is, if you bought java edition, you get the win10 version free
#1051 [21:20] <edvard> i don't think that's fair, but im not microsoft
#1052 [21:20] <edvard> bbl
#1053 [21:26] * Hylian [webchat@cpc76102-ando7-2-0-cust430.15-1.cable.virginm.net] has joined #minecrafthelp
#1054 [21:26] <Hylian> I bought the wrong edition what can i do?
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#1059 [21:36] <dasloopen> I get this error message when loading into my friend's server. io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed out: no further information . It used to work fine on my mac book pro but i just got a pc and now this message comes up. Ive already checked the firewall and it's not the problem
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#1061 [22:01] * Drapinqs [webchat@47-216-213-235.pasncmtk01.res.dyn.suddenlink.net] has joined #minecrafthelp
#1062 [22:01] <Drapinqs> Hello, I need help with logging into my account.
#1063 [22:02] <Drapinqs> I lost the email to my account and tried fixing it but nothing is working.
#1064 [22:04] <Drapinqs> What do I do?
#1065 [22:07] * Sapphic_Stephen [webchat@hs-161-72.olv.tularosa.net] has joined #minecrafthelp
#1066 [22:07] <Sapphic_Stephen> hi
#1067 [22:07] <Sapphic_Stephen> I need help with 1.14.4
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#1072 [22:35] <Drapinqs> Please I need help
#1073 [22:35] <Drapinqs> I've waited for over 30 minutes now
#1074 [22:39] <Drapinqs> externium35@gmail.com
#1075 [22:49] * Dylan [webchat@173-80-116-203.chlncmtk01.res.dyn.suddenlink.net] has joined #minecrafthelp
#1076 [22:50] <Dylan> My Minecraft wont load up. I open the debug window and it said this "Process crashed with exit code -805306369"
#1077 [22:52] * ElysianMask [webchat@r167-62-252-210.dialup.adsl.anteldata.net.uy] has joined #minecrafthelp
#1078 [22:53] <ElysianMask> hi sorry for my bad english, i want to know if i can change my windows 10 minecraft account to the original mojang minecraft
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#1083 [23:07] <Numberic> Hi, I just bought the Minecraft Java edition and whenever I press play it says Error: Unable to start game
#1084 [23:07] <Numberic> and i've tried running it as an admin but that doesn't work
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