#1 [00:02] <Wayner> Lose you?
#2 [00:02] <Yash> Nope
#3 [00:04] <Wayner> Mojang account says I own Minecraft.
#4 [00:04] <Zephyrus> Yash my minecraft still crashes
#5 [00:05] <Yash> damn dude
#6 [00:05] <Zephyrus> ya
#7 [00:06] <Yash> You found the designated driver right and did the whole update?
#8 [00:08] <Wayner> So, fork out another $27?
#9 [00:08] <Yash> It says you have minecraft right?
#10 [00:08] <Wayner> Yes
#11 [00:09] <Wayner> The app disappeared from the desk top
#12 [00:09] <Yash> There should be a download button across to the right from the "Minecraft: Java Edition" in the "My Games" tab on the Mojang website
#13 [00:09] <Yash> There you can download the installation
#14 [00:11] <Zephyrus> ya no matter what i do it doesnt work
#15 [00:12] <Yash> Hm, try running very early versions?
#16 [00:12] <Yash> Have you done that yet?
#17 [00:14] <Zephyrus> ive gone all the way back to 1.8
#18 [00:14] <Yash> regular 1.8 or beta 1.8
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#20 [00:15] <Zephyrus> regular
#21 [00:15] <Yash> No kidding, try beta 1.8 or even beta 1.7.3
#22 [00:15] <abby> Hi! I accidentally bought the wrong minecraft edition. Do you know if there's any chance it can be refunded?
#23 [00:16] <Yash> Bought the wrong edition? Also I don't think anyone here right now are qualified to do that
#24 [00:16] <abby> Yup Java instead of non-Java
#25 [00:16] <abby> Yeah no worries. I feel like such a doofus haha
#26 [00:16] <abby> where can i even find the non-java version
#27 [00:17] <Yash> Non Java? What are you playing on?
#28 [00:17] <abby> a mac
#29 [00:17] <Zephyrus> Yash its still not workin
#30 [00:17] <abby> i'm guessing there's not a mac version
#31 [00:18] <Yash> mac is java edition
#32 [00:18] <abby> oh heck
#33 [00:18] <Zephyrus> ERROR StatusLogger Log4j2 could not find a logging implementation. Please add log4j-core to the classpath. Using SimpleLogger to log to the console...
#34 [00:18] <Yash> 👏
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#36 [00:19] * _rex5757_ [webchat@124-148-162-108.dyn.iinet.net.au] has joined #minecrafthelp
#37 [00:19] <Zephyrus> ERROR StatusLogger Log4j2 could not find a logging implementation. Please add log4j-core to the classpath. Using SimpleLogger to log to the console...
#38 [00:20] <_rex5757_> Upon clicking minecraft application nothing happens
#39 [00:20] <Yash> Damn, that's weird. I really don't know anything about that. Whatever it is, you need log4j-core lol
#40 [00:20] <Wayner> Any last thoughts about retrieving my game?
#41 [00:20] <Yash> What are you playing minecraft on rex?
#42 [00:20] <_rex5757_> Mac OS
#43 [00:21] <Zephyrus> log4j-core is a file
#44 [00:21] <Yash> That's a bit out of my profession. I can't help you with that. Apologies.
#45 [00:21] <Zephyrus> i dont know how to add it to path though
#46 [00:21] <_rex5757_> No worries. Thanks
#47 [00:22] <Yash> Wayner, I don't know how to help you with the pathing. Maybe just try looking around the Mojang website AFTER logging in to your account.
#48 [00:22] <Yash> Rex, you could still try the old reinstalling
#49 [00:22] <Wayner> Ok. Thanks.
#50 [00:23] * Wayner [webchat@c-67-174-253-172.hsd1.ca.comcast.net] has quit. (Quit: webchat.esper.net)
#51 [00:23] <Yash> I see that log4j is a executable file
#52 [00:23] <Yash> which could be the problem
#53 [00:23] <Yash> Do you see it in it's respective folder?
#54 [00:24] <_rex5757_> what is the old reinstalling yash?
#55 [00:24] <Yash> Deleting minecraft completely and reinstalling it through the launcher you get from the mojang website
#56 [00:24] <_rex5757_> I have reinstalled the app about 3 times but to no avail
#57 [00:25] <Yash> Hm, yeah I'm not to sure about Mac, sorry about that.
#58 [00:27] <Yash> well zephyrus, I wish you good luck, but I'm gonna head out
#59 [00:27] <Zephyrus> k
#60 [00:27] <Zephyrus> thx for the help tho
#61 [00:28] <Yash> No problem, try and tinker with some files and reinstall things specifically here and there rather than just the whole thing.
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#63 [00:37] <Zephyrus> my minecraft keeps crashing whenever i press play can someone help if anyone can help please ive been here since 11am
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#65 [00:40] <Gordo> hey, i cant make a payment for minecraft on my mac. have also tried on my phone. I cant do any of the other payment options so im stuck on what i can do
#66 [00:42] <Zephyrus> my minecraft keeps crashing whenever i press play can someone help if anyone can help please ive been here since 11am
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#68 [00:43] <Zephyrus> my minecraft keeps crashing whenever i press play can someone help if anyone can help please ive been here since 11am
#69 [01:00] * God1stlord [webchat@38-80-254-21.ca.digitalpath.net] has joined #minecrafthelp
#70 [01:05] <God1stlord> Hey so i'm having a weird issue I know for sure my pass is my pass and for sure have the right user as i have it stored in AT. One day i try to download the Minecraft launcher (i took a break from playing for awhile) and it tells me the my pass is wrong. so i go to reset my pass and no email i then later find out about the new account stuff and am
#71 [01:05] <God1stlord> not sure what i have but i cant access either though my email
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#73 [01:37] * Swabbo [webchat@cpe-74-78-4-45.mass.res.rr.com] has joined #minecrafthelp
#74 [01:38] <Swabbo> Hi, so I have an old account from 2013 that I can't remember the username to, and I dont have access to the email used. How can I retrieve my account
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#77 [01:48] <Caillou> Hey !
#78 [01:49] <Zephyrus> my minecraft keeps crashing whenever i press play can someone help if anyone can help please ive been here since 11am
#79 [01:50] <Zephyrus> my minecraft keeps crashing whenever i press play can someone help if anyone can help please ive been here since 11am
#80 [01:51] <Caillou> I've buy Minecraft CD key but when I activate the code the site load but nothing happened
#81 [01:53] <Caillou> I try on different devices and different browser
#82 [01:54] <Zephyrus> my minecraft keeps crashing whenever i press play can someone help if anyone can help please ive been here since 11am
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#85 [02:08] <Caillou> Someone here ?
#86 [02:15] <Caillou> Please ?
#87 [02:27] * nick6 [webchat@static.belong.com.au] has joined #minecrafthelp
#88 [02:27] <nick6> hi ive been getting issues with audio
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#90 [02:31] * fifi2000284 [webchat@f241219.upc-f.chello.nl] has joined #minecrafthelp
#91 [02:36] <fifi2000284> i tried to spawn the second enderdragon he spawnd. but he is stuck in the air. i can kill him now and now im stuck in the end. can you help me
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#96 [02:41] <Trevor> i am playing minecraft PE and purchased a world, but it doesn't seem to load, its on the "purchasing in progress" screen for half an hour
#97 [02:44] <fifi2000284> i tried to spawn the second enderdragon. he spawnd but he is stuck in the air and i cant do anyting. im now stuck in the end.
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#99 [02:57] * danny [webchat@cpe-124-190-206-222.bjui-cr-102.cht.nsw.bigpond.net.au] has joined #minecrafthelp
#100 [02:58] <danny> my request to reset security questions has not been sent
#101 [02:58] * danny [webchat@cpe-124-190-206-222.bjui-cr-102.cht.nsw.bigpond.net.au] has quit. (Client Quit)
#102 [03:01] * Corey [webchat@101.114.34.217] has joined #minecrafthelp
#103 [03:01] <Corey> when i press play it . crashes
#104 [03:02] <Corey> and says an unexpected issue . has caused it to crash
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#107 [03:23] * Florentz [webchat@cpe-1-159-1-172.vb12.vic.asp.telstra.net] has joined #minecrafthelp
#108 [03:23] <Florentz> Hello
#109 [03:23] * Dakota [webchat@mindon2501w-lp140-01-174-93-46-66.dsl.bell.ca] has joined #minecrafthelp
#110 [03:23] <Florentz> I had a minecraft windows 10 code and it won't work anymore
#111 [03:23] <Florentz> im on a different email and computer
#112 [03:24] <Florentz> and when i try to redeem my code it won't work
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#114 [03:25] <Caillou> Same problem here Florentz
#115 [03:25] <Florentz> I redeemed it way back in 2017
#116 [03:25] <Florentz> i didnt know what i was doing tho
#117 [03:25] <Florentz> made an email
#118 [03:26] <Florentz> i forgot what that email was
#119 [03:26] <Dakota> hi there so my brother went on my account and changed my username and its pretty inappropriate and i was wondering if i could change it not wait 30 days. cause i'm afraid i'll get banned
#120 [03:26] <Florentz> and now i cant get my Minecraft windows 10 edition ;-;
#121 [03:27] <Dakota> just saying you can only get the code once so the email you forgot has that reedem code so hopefully they can help you but it sounds like a you problem more than theres
#122 [03:28] <Dakota> and since it was back in 2017 probobly email got terminated or the the code expired
#123 [03:28] <Florentz> breh i just want to get my code back so i can use it on another email
#124 [03:28] <Florentz> friggin sad man
#125 [03:29] <Dakota> i feel they need to make it more clear i had issues yesterday but i resolved them
#126 [03:29] <Florentz> is it possible to get a new code bro
#127 [03:29] <Dakota> the way the explain and show you is very unclear and the amount of verification is over the top one mess up and there goes your code
#128 [03:30] <Florentz> exactly
#129 [03:30] <Florentz> i just want a new code so i ca play w my friends
#130 [03:30] <Florentz> i own every other minecraft except this one coz i goofed ;-;
#131 [03:30] <Dakota> i'm not sure but i would for sure right mojang a email i'm guessing nobody is online to help with are problems at 4:30AM
#132 [03:31] <Florentz> its only 6:31pm
#133 [03:31] <Dakota> diffrent time zones i'm NA East
#134 [03:31] <Florentz> nice bro
#135 [03:31] <Florentz> im in australia
#136 [03:31] <Dakota> oh canada
#137 [03:31] <Florentz> thats tight
#138 [03:31] <Florentz> hows canada
#139 [03:31] <Dakota> i'm from canada***
#140 [03:32] <Dakota> boring '
#141 [03:32] <Dakota> hows Australia?
#142 [03:32] <Florentz> still upside down
#143 [03:32] <Dakota> lmao
#144 [03:32] <Dakota> well we like to call it moose land up in here
#145 [03:32] <Florentz> i wrote an email to mojang already
#146 [03:33] <Florentz> but im guessing they wont reply for a while
#147 [03:33] <Dakota> yeah i sent mine earlier today but i saw they have a live chat so i decided to try this
#148 [03:34] <Dakota> there game is popping off right now if i were them i'd try to have better service then epic games
#149 [03:34] <Florentz> facts dude
#150 [03:34] <Dakota> for sure
#151 [03:34] <Dakota> well this is gay
#152 [03:34] <Florentz> very
#153 [03:34] <Dakota> you have discord
#154 [03:34] <Florentz> follow my instagram
#155 [03:34] <Dakota> ?
#156 [03:35] <Dakota> sure
#157 [03:35] <Florentz> @Florentz_v1
#158 [03:35] <Florentz> also yes i have discord
#159 [03:35] <Florentz> Florentz#6472
#160 [03:35] <Florentz> wait no
#161 [03:35] <Florentz> Florentz_#6472
#162 [03:35] <Dakota> ok i followed you lol
#163 [03:35] <Dakota> ok ill add that
#164 [03:36] <Dakota> this is more like a make friends thing then helping costumers
#165 [03:36] <Dakota> wonder if i can swear
#166 [03:37] <Florentz> im not tryna swear bro
#167 [03:37] <Florentz> i want my minecraft windows 10
#168 [03:38] * phiy [webchat@adijon-654-1-120-192.w90-33.abo.wanadoo.fr] has joined #minecrafthelp
#169 [03:39] <Dakota> fuck it
#170 [03:39] <Absol> Dakota: Please keep it civil
#171 [03:39] <Dakota> oh it told me to "please keep it civil"
#172 [03:40] <Dakota> sorry minecraft help
#173 [03:40] <Dakota> gotta know things
#174 [03:40] <Dakota> ya know
#175 [03:40] <Andrio> Dakota, unfortunately you cannot get your name changed early
#176 [03:41] <phiy> Hello, I am on Ubuntu 18.04 LTS, with latest OpenJDK version (12.0.2) and I have the issue : https://paste.gg/p/anonymous/a7494c8cd31340f98a825d11128dfde0
#177 [03:41] <phiy> Could someone help me, please ?
#178 [03:42] <Dakota> had that coming it's becuase i sweared danggg
#179 [03:42] <Dakota> aw man
#180 [03:42] <Dakota> well best of luck to yall
#181 [03:43] <Dakota> love you Andrio <3
#182 [03:43] <Dakota> No homo
#183 [03:43] <Dakota> im out
#184 [03:44] <Andrio> phiy, did you change the JVM arguments for the launcher profile?
#185 [03:44] <Andrio> Florentz, unfortunately Mojang probably can't help with this as it has to do with the Windows store
#186 [03:44] <phiy> No, I didn't change anything
#187 [03:45] <Andrio> phiy, so is that the complete game output?
#188 [03:45] <phiy> Andrio Yes, it is
#189 [03:45] <Andrio> hm
#190 [03:46] <Andrio> phiy, how much RAM does your computer have?
#191 [03:46] <phiy> Andrio 12 GB
#192 [03:46] <Andrio> phiy, can you run other Java apps?
#193 [03:49] <Florentz> @Andrio is there anything i can do?
#194 [03:49] <phiy> Andrio Yes, I can
#195 [03:50] <Andrio> phiy, again, perhaps try using Oracle Java 8 if you can
#196 [03:50] <Andrio> That's what the Windows version uses.
#197 [03:50] <Andrio> phiy, also you can try changing the JVM arguments to -Xmx2G
#198 [03:50] <Andrio> phiy, and make sure the Java executable path is correct
#199 [03:50] <Andrio> Florentz, try contacting Microsoft maybe.
#200 [03:50] <Florentz> okay, thanks
#201 [03:52] <phiy> Andrio what is the java executable path ?
#202 [03:52] <Andrio> phiy, click Edit profile or similar
#203 [03:52] <Andrio> it should be there
#204 [03:55] * Florentz [webchat@cpe-1-159-1-172.vb12.vic.asp.telstra.net] has quit. (Quit: webchat.esper.net)
#205 [03:55] <phiy> Andrio my jvm arguments are : -Xmx1G -XX:+UseConcMarkSweepGC -XX:+CMSIncrementalMode -XX:-UseAdaptiveSizePolicy -Xmn128M
#206 [03:55] <Andrio> phiy, try changing that to -Xmx2G
#207 [03:57] <phiy> Only "-Xmx2G" ? Or "-Xmx2G-XX:+UseConcMarkSweepGC -XX:+CMSIncrementalMode -XX:-UseAdaptiveSizePolicy -Xmn128M" ?
#208 [03:58] <Andrio> phiy, only -Xmx2G
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#213 [04:03] <phiy> @Andrio it works !!!
#214 [04:03] <phiy> Thank you so much
#215 [04:04] <Andrio> Ah, no problem
#216 [04:04] <phiy> However my java path is not where I installed last OpenJDK version
#217 [04:05] <phiy> It is in another folder and apparently calls jdk 11
#218 [04:05] <phiy> Is it normal or should I change that ?
#219 [04:06] * Zephyrus [webchat@69-172-179-239.cable.teksavvy.com] has quit. (Quit: webchat.esper.net)
#220 [04:07] <Andrio> phiy, may be worth changing, but be ready to change it back if you run into problems.
#221 [04:07] <phiy> Andrio Ok, bye
#222 [04:08] <Andrio> o/
#223 [04:10] * ethan [webchat@c-73-226-29-21.hsd1.nj.comcast.net] has joined #minecrafthelp
#224 [04:12] <ethan> i dont have access to my old email and i cant reset my security questions
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#226 [04:20] * ethan [webchat@c-73-226-29-21.hsd1.nj.comcast.net] has quit. (Quit: webchat.esper.net)
#227 [04:22] * Yoon [webchat@114.205.28.183] has joined #minecrafthelp
#228 [04:22] <Yoon> Hello?
#229 [04:23] <Yoon> Hi
#230 [04:23] <Yoon> Hi
#231 [04:24] * Yoon [webchat@114.205.28.183] has left #minecrafthelp
#232 [04:24] * rio [webchat@114.205.28.183] has joined #minecrafthelp
#233 [04:24] <rio> Hi hello?
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#236 [04:32] * zotax [webchat@46.230.215.182] has joined #minecrafthelp
#237 [04:32] <Xad> Im having some issues with setting up multiplayer on worlds
#238 [04:32] * Emery [webchat@R43.static.amanah.com] has joined #minecrafthelp
#239 [04:32] * zotax [webchat@46.230.215.182] has quit. (Client Quit)
#240 [04:32] <Xad> The Multiplayer option while creating the worlds seems enabled, but after creattion, it gets greyed out and disabled
#241 [04:33] <Xad> I've checked my online privacy settings for Microsoft account
#242 [04:33] <Xad> Nothing seems restricted
#243 [04:33] <Emery> Hello. I'm unable to login, though I've always been able to login on this computer. It says "If your account was created after November 2012 or if it has been migrated, use your email. Otherwise use your username." I tried both my username and email lots of times, and I also tried changing my password.
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#245 [04:36] * chang [webchat@118-168-63-29.dynamic-ip.hinet.net] has joined #minecrafthelp
#246 [04:36] <asdf> ??> Emery tools/hjt
#247 [04:36] <Mightyena> Emery: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#248 [04:36] <Mightyena> Emery: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#249 [04:36] * chang [webchat@118-168-63-29.dynamic-ip.hinet.net] has quit. (Client Quit)
#250 [04:36] * Xad [webchat@49.35.12.236] has joined #minecrafthelp
#251 [04:37] <Xad> Im having some issues setting up online multiplayer with my friend for worlds
#252 [04:38] <Xad> multiplayer options gets disabled and greyed out in pause menu when inside a world. Even though multiplayer was enabled while world creation
#253 [04:39] <Emery> When I click "I accept", it says it's already running. It's not.
#254 [04:41] * WaxMixDJ [webchat@47.187.220.108] has joined #minecrafthelp
#255 [04:42] <WaxMixDJ> Hey there! It's been forever since I played Minecraft, but I want to get back into it. It's been awhile since I played the game and I can't remember my password or email associated with my account. I thought the email associated with it was WaxMixDJ@gmail.com, but that apparently isn't working. WaxMixDJ or WaxMixPony was probably my username if I r
#256 [04:42] <WaxMixDJ> emember correctly. Can someone help me out? I played waaaay back in the piston era.
#257 [04:44] <Emery> If you created your account before November of 2012, you should try logging in with your username.
#258 [04:46] <WaxMixDJ> Doesn't look like that works
#259 [04:46] <asdf> ??> WaxMixDJ account/forgot-email
#260 [04:46] <Mightyena> WaxMixDJ: Have you tried turning it off and on again? The universal fix that never fails
#261 [04:47] <asdf> ??> WaxMixDJ account/forgot-email
#262 [04:47] <Mightyena> WaxMixDJ: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#263 [04:50] * DED [webchat@cpe-120-152-136-64.nb04.nsw.asp.telstra.net] has joined #minecrafthelp
#264 [04:51] <DED> Win 10 minecraft saying reedemable code already redeemed
#265 [04:53] * Emery [webchat@R43.static.amanah.com] has joined #minecrafthelp
#266 [04:55] * sager [webchat@5.194.209.86] has joined #minecrafthelp
#267 [04:55] * Mightyena [~Bot@va1.ae97.net] has joined #minecrafthelp
#268 [04:56] <sager> i lost my gmail and now i cant login what am i supposed to do?
#269 [04:56] <WaxMixDJ> None of them seem to send me a confirmation email. One of the ones that I created a new Mojang account does send a password reset, but my old account was never migrated over
#270 [04:57] <asdf> ??> WaxMixDJ account/recover
#271 [04:58] <sager> im gonna say this again i lost my gmail and now i cant login what am i supposed to do?
#272 [04:58] <asdf> ??> WaxMixDJ account/forgot-login
#273 [04:58] <Mightyena> WaxMixDJ: If you forgot you login credentials please read: https://help.mojang.com/customer/portal/articles/329527-forgot-minecraft-login.
#274 [04:58] <Mightyena> WaxMixDJ: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#275 [04:59] <WaxMixDJ> How can I find my transaction ID?
#276 [04:59] <sager> when you buy it it comes with one
#277 [04:59] <Greymagic27> ??> WaxMixDJ account/trans-id
#278 [04:59] <Mightyena> WaxMixDJ: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#279 [05:00] <asdf> ??> WaxMixDJ account/trans-id
#280 [05:00] <Mightyena> WaxMixDJ: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#281 [05:00] <sager> are these bots or because i asked the same question twice no answer:i lost my gmail and now i cant login what am i supposed to do?
#282 [05:00] <Greymagic27> sager, Hi. Have you emailed mojang support about resetting your email?
#283 [05:02] <Xad> multiplayer disabled and greyed out for me when in the world and paused it
#284 [05:02] <Greymagic27> Xad, Hey. Which version of minecraft are you talking about? Java or bedrock?
#285 [05:02] <Xad> i'm on PE i believe () android
#286 [05:03] <Greymagic27> ??> Xad bedrock/support
#287 [05:03] <Mightyena> Xad: This channel only handles technical support for Minecraft: Java Edition, if you need help with Minecraft (Bedrock Platform) please see the resources available here https://help.mojang.com/customer/portal/articles/1175743-minecraft-support-resources. Alternatively you can try the Bedrock support forums here: https://www.minecraftforum.net/forums/support/minecraft-bedrock-support
#288 [05:03] <Xad> ok
#289 [05:03] <Xad> ok
#290 [05:03] * Xad [webchat@49.35.12.236] has left #minecrafthelp
#291 [05:04] <asdf> ??> sager account/reset-email
#292 [05:04] <Mightyena> sager: You can reset your Mojang account email by going here: https://account.mojang.com/changeemail/request
#293 [05:04] <Greymagic27> asdf, He lost his gmail. Meaning he most likely won't be able to login to reset his email
#294 [05:07] <asdf> so this seems more relevant account/forgot-login
#295 [05:07] <asdf> ??> sager account/forgot-login
#296 [05:07] <Mightyena> sager: If you forgot you login credentials please read: https://help.mojang.com/customer/portal/articles/329527-forgot-minecraft-login.
#297 [05:07] <Mightyena> sager: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#298 [05:08] <Greymagic27> asdf, That basically tells you to email mojang if you can't gain access to your email
#299 [05:09] <asdf> ok, is that wrong?
#300 [05:09] <Greymagic27> asdf, Not entirely. But I usually go straight to acccount/send-email rather than account/forgot-login
#301 [05:10] * minecraft123 [webchat@141-138-38-76.dsl.iskon.hr] has joined #minecrafthelp
#302 [05:10] <minecraft123> Error: Could not find or load main class net.minecraft.client.main.Main
#303 [05:10] <Greymagic27> ??> minecraft123 win/!
#304 [05:10] <Mightyena> minecraft123: Having exclamation marks or other special characters in your Windows username can break Java, which in turn breaks Minecraft. To fix this issue, either create a new Windows account without any special characters (only A-Z and 0-9), or change the working directory of the launcher.
#305 [05:10] <Mightyena> minecraft123: See https://minecraftirc.net/support-articles/windows/special-characters/ for more information on working around this problem.
#306 [05:10] <minecraft123> how to fix this?
#307 [05:11] <Greymagic27> minecraft123, Read what I sent above :)
#308 [05:11] <sager> i went afk sorry and i read that article no help what i mean by i lost it (i lost my gmail and now i cant login what am i supposed to do?) is i dont have it anymore
#309 [05:12] <Greymagic27> sager, You'll need to email mojang with as much information as you can:
#310 [05:12] <Greymagic27> ??> sager account/send-email
#311 [05:12] <Mightyena> sager: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#312 [05:12] <Mightyena> sager: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#313 [05:12] * MynameisJeff [webchat@catv-80-99-29-235.catv.broadband.hu] has joined #minecrafthelp
#314 [05:12] <MynameisJeff> hello
#315 [05:13] <Greymagic27> MynameisJeff, Hey. How can we help?
#316 [05:13] <asdf> 2 months backlogged, wow
#317 [05:16] <MynameisJeff> All the time I start minecraft launcher the game crash at 95% and throw this up An unexpected issue occurred and the game has crashed.
#318 [05:16] <Greymagic27> MynameisJeff, Let's take a look at your crash report:
#319 [05:17] <Greymagic27> ??> MynameisJeff launcher/log-txt
#320 [05:17] <Mightyena> MynameisJeff: We need to see your full launcher log, which is created in the game directory.
#321 [05:17] <Mightyena> MynameisJeff: First open your .minecraft folder (If you don't know how to get there, ask), then try to launch the game. Then in the .minecraft folder open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#322 [05:17] * sager [webchat@5.194.209.86] has quit. (Quit: webchat.esper.net)
#323 [05:23] <fifi2000284> i tried to spawn the second enderdragon. he spawnd but he is stuck in the air and i cant do anyting. im now stuck in the end.
#324 [05:25] <Andrio> fifi2000284, using the crystals?
#325 [05:30] * KeklerChxn [webchat@175.142.218.53] has joined #minecrafthelp
#326 [05:31] <KeklerChxn> Hello?
#327 [05:32] <KeklerChxn> Ok, so I tried buying Minecraft, but when I tried to pay, it said "an error has occurred". I'm from Malaysia and I use a Visa Platinum. I rechecked my info several times, all my details I double checked and I even called Customer Service. The card was fine, but I still couldnt buy Minecraft. Can someone please help me?
#328 [05:33] <MynameisJeff> https://paste.ubuntu.com/p/MMKwKmzKF3/plain/
#329 [05:35] * Nicolas [webchat@p2E57A726.dip0.t-ipconnect.de] has joined #minecrafthelp
#330 [05:36] <KeklerChxn> Ok, so I tried buying Minecraft, but when I tried to pay, it said "an error has occurred". I'm from Malaysia and I use a Visa Platinum. I rechecked my info several times, all my details I double checked and I even called Customer Service. The card was fine, but I still couldnt buy Minecraft. Can someone please help me?
#331 [05:36] * bibo7 [webchat@lju91-1-82-229-140-249.fbx.proxad.net] has joined #minecrafthelp
#332 [05:38] * MynameisJeff [webchat@catv-80-99-29-235.catv.broadband.hu] has quit. (Quit: webchat.esper.net)
#333 [05:39] * UnicutiePatootie [webchat@adsl-89-217-166-5.adslplus.ch] has joined #minecrafthelp
#334 [05:39] <KeklerChxn> Ok, so I tried buying Minecraft, but when I tried to pay, it said "an error has occurred". I'm from Malaysia and I use a Visa Platinum. I rechecked my info several times, all my details I double checked and I even called Customer Service. The card was fine, but I still couldnt buy Minecraft. Can someone please help me?
#335 [05:39] <KeklerChxn> Ok, so I tried buying Minecraft, but when I tried to pay, it said "an error has occurred". I'm from Malaysia and I use a Visa Platinum. I rechecked my info several times, all my details I double checked and I even called Customer Service. The card was fine, but I still couldnt buy Minecraft. Can someone please help me?
#336 [05:39] <KeklerChxn> Ok, so I tried buying Minecraft, but when I tried to pay, it said "an error has occurred". I'm from Malaysia and I use a Visa Platinum. I rechecked my info several times, all my details I double checked and I even called Customer Service. The card was fine, but I still couldnt buy Minecraft. Can someone please help me?
#337 [05:39] * Absol kicked KeklerChxn from #minecrafthelp (Reason: eklerChxn :Stop spamming)
#338 [05:39] <bibo7> Hi there. I don't know if I'm in the right place but...anyway. My problem is that my launcher says that I'm offline, although I'm not. And it prevents me to play on servers.
#339 [05:39] * Caillou [webchat@37-165-76-22.coucou-networks.fr] has joined #minecrafthelp
#340 [05:40] <UnicutiePatootie> I have the same problem as KeklerChxn
#341 [05:43] <asdf> I suggest paypal, add card with them
#342 [05:44] * Kekler [webchat@175.142.218.53] has joined #minecrafthelp
#343 [05:44] <Kekler> Ok, so I tried buying Minecraft, but when I tried to pay, it said "an error has occurred". I'm from Malaysia and I use a Visa Platinum. I rechecked my info several times, all my details I double checked and I even called Customer Service. The card was fine, but I still couldnt buy Minecraft. Can someone please help me?
#344 [05:44] <asdf> I suggest paypal, add card with them
#345 [05:44] * Jaymee [webchat@173-19-108-205.client.mchsi.com] has joined #minecrafthelp
#346 [05:44] * MynameisJeff [webchat@catv-80-99-29-235.catv.broadband.hu] has joined #minecrafthelp
#347 [05:44] <Jaymee> so
#348 [05:44] <Kekler> I dont have a paypal
#349 [05:44] <asdf> stop spamming
#350 [05:44] <asdf> get one
#351 [05:44] <MynameisJeff> Hello!My game crash in 95% and throw this up "An unexpected issue occurred and the game has crashed."
#352 [05:44] <Jaymee> my minecraft keeps saying downloading runtime then it cant
#353 [05:45] * UnicutiePatootie [webchat@adsl-89-217-166-5.adslplus.ch] has quit. (Quit: webchat.esper.net)
#354 [05:45] <Jaymee> so wtf
#355 [05:45] * Jaymee [webchat@173-19-108-205.client.mchsi.com] has quit. (Client Quit)
#356 [05:46] <MynameisJeff> please help
#357 [05:47] <Andrio> ??> MynameisJeff launcher/log
#358 [05:47] <Mightyena> MynameisJeff: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#359 [05:47] * Jasper [webchat@35.66-200-80.adsl-dyn.isp.belgacom.be] has joined #minecrafthelp
#360 [05:47] <Kekler> Is there no way else to ressolve my problem?
#361 [05:48] <Andrio> Kekler, can you try different Web browsers?
#362 [05:48] <Kekler> I've tried Edge and Chrome
#363 [05:49] <Kekler> I even tried it on my phone
#364 [05:49] <Jasper> hello there, is anyone available for technical support atm? :)
#365 [05:49] <Kekler> It keeps saying Error placing Order
#366 [05:49] <Kekler> Does it matter wat time it is in the US
#367 [05:49] <Kekler> ?
#368 [05:50] <Andrio> Is the US even involved here?
#369 [05:50] <Kekler> Cause im in malaysia, and we are 12 hours ahead of US
#370 [05:50] <Kekler> Idk
#371 [05:50] <Kekler> cause im in the US store of malaysia
#372 [05:50] * Jasper [webchat@35.66-200-80.adsl-dyn.isp.belgacom.be] has quit. (Client Quit)
#373 [05:50] <Kekler> and when it says error placing order
#374 [05:50] <Kekler> I assume its cause there's no one there?
#375 [05:50] <Kekler> Idk
#376 [05:50] <Andrio> What US store?
#377 [05:50] <Kekler> it says minecraft.net/en-us/
#378 [05:50] <Andrio> ah
#379 [05:50] <Kekler> En is english, and i guess US is the country
#380 [05:51] <Andrio> that's just the language; Mojang is still in Sweden.
#381 [05:51] <bibo7> Hi there ! My launcher says I'm offline, although I'm not, so it's preventing me from playing on multiplayer servers. What do you think I should do ?
#382 [05:51] <asdf> maybe you could order from amazon
#383 [05:51] <Andrio> ??> bibo7 tools/HJT
#384 [05:51] <Mightyena> bibo7: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#385 [05:51] <Mightyena> bibo7: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#386 [05:51] <Andrio> PayPal might work
#387 [05:52] <bibo7> Ok I'll try that. thanks !
#388 [05:52] <Kekler> My parents refuse to use fucking paypal
#389 [05:52] <Absol> Kekler: Please keep it civil
#390 [05:52] <Kekler> Parents refuse to use paypal
#391 [05:52] * Kekler [webchat@175.142.218.53] has quit. (Quit: webchat.esper.net)
#392 [05:53] * Kekler [webchat@175.142.218.53] has joined #minecrafthelp
#393 [05:53] <Kekler> Ok, so I tried buying Minecraft, but when I tried to pay, it said "an error has occurred". I'm from Malaysia and I use a Visa Platinum. I rechecked my info several times, all my details I double checked and I even called Customer Service. The card was fine, but I still couldnt buy Minecraft. Can someone please help me?
#394 [05:53] <asdf> spamming
#395 [05:53] <asdf> try amazon
#396 [05:54] <Kekler> amazon?
#397 [05:54] * Kekler [webchat@175.142.218.53] has quit. (Client Quit)
#398 [05:55] * Kekler [webchat@175.142.218.53] has joined #minecrafthelp
#399 [05:55] <Kekler> If I'm in Malaysia, can I still buy minecraft?
#400 [05:55] <bibo7> Ok so I'm on the Ubuntu Pastebin, do I need to choose a specific syntax ?
#401 [05:55] <asdf> try https://www.amazon.com/Minecraft-Mac-Online-Game-Code/dp/B010KYDNDG/
#402 [05:56] <Andrio> bibo7, no
#403 [05:56] <bibo7> Ok
#404 [05:56] <bibo7> Ok so it should be good : https://paste.ubuntu.com/p/BqZrrhQzjp/
#405 [06:00] <Andrio> bibo7, is your Overwolf up to date?
#406 [06:00] <bibo7> Hmm
#407 [06:00] <Kekler> Andrio If im in Malaysia, can i still buy minecraft?
#408 [06:01] * Haudegen [webchat@pD9507A2A.dip0.t-ipconnect.de] has joined #minecrafthelp
#409 [06:01] <bibo7> Well, I think so
#410 [06:01] <Andrio> Kekler, you should be able to. People have bought it from Antarctica.
#411 [06:01] <Haudegen> Hi :)
#412 [06:01] <asdf> why do you not like amazon?
#413 [06:01] <Andrio> Kekler, see https://help.mojang.com/customer/en/portal/articles/417071-i-can%E2%80%99t-make-a-purchase?b_id=5408
#414 [06:04] <Haudegen> I know this question is probably asked a lot but here I go: I need to migrate my account but can´t remember my username. Any chance to play on this old account anymore?
#415 [06:05] <Andrio> ??> Haudegen account/send-email
#416 [06:05] <Mightyena> Haudegen: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#417 [06:05] <Mightyena> Haudegen: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#418 [06:05] <Andrio> Haudegen, if you have an old game installation, the username might be in the logs.
#419 [06:05] * steve5 [webchat@90.249.104.253] has joined #minecrafthelp
#420 [06:05] <steve5> hi
#421 [06:06] <Haudegen> looks bad for me. I don´t have any transaction ID/gift code. All I got is the Email. I´ll try to contact the support. Thank you. :)
#422 [06:07] <steve5> im trying to access an old account that i havent played in years and i cant remember the email address for it and i know i had one i also cant get the transaction id either how
#423 [06:08] * Mike7 [webchat@125.64.164.222.starhub.net.sg] has joined #minecrafthelp
#424 [06:08] * YoAsian [webchat@cpe-76-173-192-134.hawaii.res.rr.com] has joined #minecrafthelp
#425 [06:08] <YoAsian> The process cannot access the file because it is being used by another process.
#426 [06:08] <YoAsian> plz help
#427 [06:09] <Mike7> I am unable to login to the Mincraft Launcher but can login to the website Even when using the correct password, the launcher says "Invalid Username or Password"
#428 [06:09] <asdf> ??> Mike7 tools/hjt
#429 [06:09] <Mightyena> Mike7: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#430 [06:09] <Mightyena> Mike7: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#431 [06:09] <steve5> ive just read about that
#432 [06:09] <Andrio> steve5, what was your profile name?
#433 [06:09] <Andrio> ??> YoAsian tools/HJT
#434 [06:09] <Mightyena> YoAsian: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#435 [06:09] <Mightyena> YoAsian: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#436 [06:09] <steve5> log out of the luancher comepletly
#437 [06:10] * _outta_comptonz_ [webchat@p4FCBF7CB.dip0.t-ipconnect.de] has joined #minecrafthelp
#438 [06:10] <steve5> and retry if it doesnt work you might have to wait 24 hours before logging in
#439 [06:11] <steve5> Andrio it was westbrom
#440 [06:12] <Andrio> steve5, did you play in 2017?
#441 [06:12] <Andrio> fifi2000284, do you have cheats on?
#442 [06:13] <steve5> i think so but i had the account before then because i was on my laptop at that time
#443 [06:13] * bibo7 [webchat@lju91-1-82-229-140-249.fbx.proxad.net] has quit. (Quit: webchat.esper.net)
#444 [06:13] <YoAsian> https://paste.ubuntu.com/
#445 [06:13] * Haudegen [webchat@pD9507A2A.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#446 [06:13] <YoAsian> like that?
#447 [06:13] <fifi2000284> what you mine with cheats
#448 [06:13] <steve5> i no longer have access to that laptop or id me able to get the account
#449 [06:14] * bibo7 [webchat@lju91-1-82-229-140-249.fbx.proxad.net] has joined #minecrafthelp
#450 [06:14] <bibo7> It was Kaspersky !!
#451 [06:14] <Kekler> Does it matter if I use a Credit Card or VISA Platinum?
#452 [06:14] <Andrio> ah
#453 [06:15] <Andrio> ??> steve5 account/forgot-email
#454 [06:15] <Mightyena> steve5: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#455 [06:15] <Mike7> https://paste.ubuntu.com/p/t44Z9H6FCk/
#456 [06:15] * bibo7 [webchat@lju91-1-82-229-140-249.fbx.proxad.net] has quit. (Client Quit)
#457 [06:15] <Andrio> fifi2000284, the single player world list will tell you if cheats are on
#458 [06:15] <YoAsian> uhmmm
#459 [06:15] <Andrio> YoAsian, that's the home page
#460 [06:16] <Andrio> YoAsian, your link should look similar to the one Mike7 posted.
#461 [06:16] <steve5> i cant remember the email address that i used for it and you cant migrate the account if you dont have the email address of the old account ive tried all the possibilities.
#462 [06:16] <Andrio> Kekler, I can't help much more with payment related issues unfortunately; I was able to buy the game with a Visa debit card myself, though
#463 [06:16] <asdf> ??> Mike7 win/hosts/edit
#464 [06:16] <Mightyena> Mike7: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#465 [06:16] <Mightyena> Mike7: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#466 [06:17] <Kekler> Does it have to be a Debit Card? Or does Credit Card work too?
#467 [06:17] <steve5> they both work
#468 [06:17] <Andrio> ??> steve5 account/send-email
#469 [06:17] <Mightyena> steve5: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#470 [06:17] <Mightyena> steve5: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#471 [06:18] <steve5> Andrio i've emailed them i dont have the transaction ID because i dont have access to the email account that it was connected to.
#472 [06:18] * pk04 [webchat@77.222.180.145] has joined #minecrafthelp
#473 [06:18] <pk04> hello
#474 [06:18] <steve5> so really im screwed lol
#475 [06:18] <pk04> well i cant login to my account for some reason
#476 [06:18] <YoAsian> https://paste.ubuntu.com/p/KBmPdRMWJw/
#477 [06:19] <asdf> Mike7, you need to remove those lines that say mojang on them. Save the file, and go change your password
#478 [06:19] <YoAsian> okay. got it
#479 [06:19] <fifi2000284> i cant see the single player world list because went out of minecraft i make it tiny and now i cant make it biger
#480 [06:19] <pk04> i lost my email that i bought minecraft with and now i cant play, i played yesterday but bought it some years ago
#481 [06:20] <MynameisJeff> Hello!My game crash in 95% and throw this up "An unexpected issue occurred and the game has crashed." https://paste.ubuntu.com/p/Rx4D5BBCbc/plain/
#482 [06:20] <Andrio> fifi2000284, what became tiny?
#483 [06:20] <Andrio> steve5, you can try asking about alternative verification methods, if the link on that form doesn't help
#484 [06:20] <Andrio> ??> pk04 account/forgot-email
#485 [06:20] <Mightyena> pk04: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#486 [06:21] <steve5> i sent them email and added the username and any other info they might need
#487 [06:21] * steve5 [webchat@90.249.104.253] has quit. (Quit: webchat.esper.net)
#488 [06:21] * YoAsian [webchat@cpe-76-173-192-134.hawaii.res.rr.com] has quit. (Quit: webchat.esper.net)
#489 [06:21] * _outta_comptonz_ [webchat@p4FCBF7CB.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#490 [06:22] <Mike7> I have did as you said, so what do I do now after changing my password
#491 [06:22] <pk04> my mom bought it to me for some years ago and she forgot and i dont know any of her emails so i have big problem
#492 [06:22] * Kai [webchat@c37-04.i11-5.onvol.net] has joined #minecrafthelp
#493 [06:23] * Kai is now known as Guest54654
#494 [06:23] <asdf> Mike7, you should be ok if you did everything right
#495 [06:23] <Mike7> ok thanks
#496 [06:23] <Mike7> i'll try to login
#497 [06:23] <Guest54654> All the accounts related to minecraft are telling me that i have either my password or email wrong and this is not true
#498 [06:24] <asdf> I would like to know how everyone is getting hosts file hijacked
#499 [06:24] <pk04> my mom bought it to me for some years ago and she forgot and i dont know any of her emails so i have big problem
#500 [06:24] * Kekler [webchat@175.142.218.53] has quit. (Quit: webchat.esper.net)
#501 [06:24] <asdf> ??> Guest54654 tools/hjt
#502 [06:24] <Mightyena> Guest54654: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#503 [06:24] <Mightyena> Guest54654: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#504 [06:25] * WaxMixDJ [webchat@47.187.220.108] has quit. (Quit: webchat.esper.net)
#505 [06:26] * fifi2000284 [webchat@f241219.upc-f.chello.nl] has quit. (Quit: webchat.esper.net)
#506 [06:26] <Mike7> I also have another problem. I cant login to the minecraft.net website on Google chrome using my laptop, but am able to on mobile? Is it the browser or my laptop
#507 [06:26] * fifi2000284 [webchat@f241219.upc-f.chello.nl] has joined #minecrafthelp
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#509 [06:26] <Greymagic27> Mike7, That sounds like something on your PC would be causing that. Could you follow these steps?
#510 [06:26] <Greymagic27> ??> Mike7 tools/hjt
#511 [06:26] <Mightyena> Mike7: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#512 [06:26] <Mightyena> Mike7: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#513 [06:26] <pk04> what should i do my mom forgot the email and i dont know any of her email and she dosent know eather
#514 [06:27] <pk04> andi played it yesterday
#515 [06:27] <Greymagic27> pk04, Hi. You will need to email mojang. Do you need their contact information?
#516 [06:27] <Mike7> It's ok it works now.
#517 [06:27] * Jeff [webchat@catv-80-99-29-235.catv.broadband.hu] has joined #minecrafthelp
#518 [06:27] <Jeff> Hello!My game crash in 95% and throw this up "An unexpected issue occurred and the game has crashed." https://paste.ubuntu.com/p/Rx4D5BBCbc/plain/
#519 [06:27] <Mike7> Thanks everyone!!
#520 [06:27] <pk04> yes
#521 [06:27] * Mike7 [webchat@125.64.164.222.starhub.net.sg] has quit. (Quit: webchat.esper.net)
#522 [06:28] <Greymagic27> ??> Jeff av/adwcleaner
#523 [06:28] <Mightyena> Jeff: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#524 [06:28] <Mightyena> Jeff: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#525 [06:28] <asdf> I would like to know how everyone is getting hosts file hijacked
#526 [06:28] <pk04> yes i would like the contacck info
#527 [06:28] <Greymagic27> asdf, MCLeaks
#528 [06:28] <Greymagic27> ??> pk04 account/send-email
#529 [06:28] <Mightyena> pk04: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#530 [06:28] <Mightyena> pk04: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#531 [06:29] <pk04> thx
#532 [06:29] <Greymagic27> No problem :)
#533 [06:29] * Jeff [webchat@catv-80-99-29-235.catv.broadband.hu] has quit. (Client Quit)
#534 [06:29] <Guest54654> Sorry Mightyena But i dont know what to do
#535 [06:30] <asdf> they are actively exploiting somehow?
#536 [06:30] <fifi2000284> on my screen i had minecraft on and dan i make it tiny on the taskbar
#537 [06:30] <Andrio> asdf, they do that to redirect login requests to their service.
#538 [06:31] * fifi2000284 [webchat@f241219.upc-f.chello.nl] has quit. (Quit: webchat.esper.net)
#539 [06:31] <asdf> so anyone with hijacked hosts are willingly hijacked?
#540 [06:32] * Jeff [webchat@catv-80-99-29-235.catv.broadband.hu] has joined #minecrafthelp
#541 [06:32] <asdf> or are the users here victims?
#542 [06:32] <Greymagic27> asdf, A few friends and I did an investigation into how the host entries are added. In short, when the tool runs as administrator it gains access to write to your host files which allows them to add two entries to redirect all login traffic to their servers
#543 [06:33] <asdf> so users ran a bit of malware
#544 [06:34] * FroomShoots [webchat@44.51-174-174.customer.lyse.net] has joined #minecrafthelp
#545 [06:34] <asdf> once hosts is cleared, they are fine. but they may run the tool again
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#548 [06:36] * Swazza [webchat@cpc93350-hers8-2-0-cust423.6-3.cable.virginm.net] has joined #minecrafthelp
#549 [06:37] * Swazza [webchat@cpc93350-hers8-2-0-cust423.6-3.cable.virginm.net] has quit. (Client Quit)
#550 [06:37] * Rick [webchat@c-73-185-135-119.hsd1.mn.comcast.net] has joined #minecrafthelp
#551 [06:37] * Oni [webchat@cpe-76-173-192-134.hawaii.res.rr.com] has joined #minecrafthelp
#552 [06:37] <Oni> minecraft The process cannot access the file because it is being used by another process.
#553 [06:37] <Rick> game unable to start
#554 [06:37] <Oni> Can someone help
#555 [06:38] <Greymagic27> ??> Oni av/adwcleaner
#556 [06:38] <Mightyena> Oni: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#557 [06:38] <Mightyena> Oni: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#558 [06:38] <Greymagic27> Rick, What's the full error message?
#559 [06:39] <Rick> Unable to save download
#560 [06:39] <Greymagic27> Rick, It looks like something is blocking you from downloading the needed files. Follow the steps Mightyena will send below to run a basic malware scan:
#561 [06:39] <Greymagic27> ??> Rick av/adwcleaner
#562 [06:39] <Mightyena> Rick: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#563 [06:39] <Mightyena> Rick: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#564 [06:40] * Rick [webchat@c-73-185-135-119.hsd1.mn.comcast.net] has quit. (Client Quit)
#565 [06:40] * Oni [webchat@cpe-76-173-192-134.hawaii.res.rr.com] has quit. (Client Quit)
#566 [06:41] <asdf> I know what hosts file is for, that's why it is of concern. it looks like mcleaks is tricking users and stealing accounts. mojang is backlogged with 2 months of support... how is mcleaks able to be hosted? they should be served a cease and desist
#567 [06:41] <asdf> at a minimum
#568 [06:42] <Greymagic27> asdf, MCLeaks does go against the minecraft EULA by reselling accounts for free. But their tool isn't classed as malware and it doesn't warn you that it's going to add anything to the host file.
#569 [06:46] <asdf> maybe the hosts file fix should be replacing lines with 127.0.0.1 mcleaks.*
#570 [06:47] <Greymagic27> asdf, You just remove both lines. Including the IP
#571 [06:48] <asdf> some higher level network host takedown seems more appropriate
#572 [06:48] <asdf> only mojang can remedy this
#573 [06:51] <asdf> hmm, it is on amazon aws
#574 [06:56] * Emery [webchat@R43.static.amanah.com] has quit. (Quit: webchat.esper.net)
#575 [06:59] <Andrio> heh
#576 [07:03] * Nisse7 [webchat@h-186-6.A220.priv.bahnhof.se] has joined #minecrafthelp
#577 [07:04] <Nisse7> I need help with my account and cant migrate it because i need my username that i have forgott
#578 [07:06] <Greymagic27> ??> Nisse7 account/send-email
#579 [07:06] <Mightyena> Nisse7: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#580 [07:06] <Mightyena> Nisse7: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#581 [07:07] <Nisse7> i cant get my transaction ID because it was 5 years ago i bought it
#582 [07:08] <Greymagic27> ??> Nisse7 account/trans-id
#583 [07:08] <Mightyena> Nisse7: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#584 [07:37] * OkaredPL [webchat@host-89-228-151-102.dynamic.mm.pl] has joined #minecrafthelp
#585 [07:39] <OkaredPL> Hello guys, I have a problem with my account migration. I've created my premium acc like 7 years ago and now i wanted to migrate it to mojang account to get access to these new features but the problem is that i don't remember on which email my acc was set up. I do remember the password and nickname, I am able to log in on the java edition with my
#586 [07:39] <OkaredPL> username but yea,once again the only thing that interupts my migration is the email that i don't remember since it has been freakin 7 years or so. Can anyone advise me what to do?
#587 [07:46] * Mahad [webchat@CPE48ee0c29553f-CM30b7d4fd48d0.cpe.net.cable.rogers.com] has joined #minecrafthelp
#588 [07:46] <Mahad> Hello
#589 [07:47] <Mahad> When i try clicking the login button on the mc website to login
#590 [07:47] <Mahad> the login button literally dosent do anything
#591 [07:47] <Mahad> how can i fix this?
#592 [07:48] * BotNolife [webchat@ip-5-172-238-219.multi.internet.cyfrowypolsat.pl] has joined #minecrafthelp
#593 [07:48] <BotNolife> someone steal my account
#594 [07:49] * kaleb [webchat@15.sub-174-241-6.myvzw.com] has joined #minecrafthelp
#595 [07:51] <OkaredPL> How was it stolen
#596 [07:53] <BotNolife> i don't know i foundout someone change my email,password and nickname
#597 [07:57] <OkaredPL> Do you have any prove that it was indeed ur acc? Like anything?
#598 [07:58] <BotNolife> i have optifine account linked to it
#599 [08:03] <BotNolife> I know what bank account was bought with
#600 [08:03] * ba7888b72413a16a [~ba7888b72@66.109.211.150] has quit. (Quit: WeeChat 2.5)
#601 [08:04] * ba7888b72413a16a [~ba7888b72@66.109.211.150] has joined #minecrafthelp
#602 [08:09] <Mahad> can someone please help me
#603 [08:09] <Mahad> why does the login button not do anything?
#604 [08:09] <Mahad> on the website
#605 [08:10] * ElgoMight [webchat@1.128.104.197] has joined #minecrafthelp
#606 [08:10] <asdf> ??> Mahad tools/hjt
#607 [08:10] <Mightyena> Mahad: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#608 [08:10] <Mightyena> Mahad: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#609 [08:11] <ElgoMight> hi
#610 [08:12] * asdf [~asdf@67.142.112.79] has quit. (Read error: Connection reset by peer)
#611 [08:14] <Mahad> im on mac Mightyena
#612 [08:14] <Mahad> that is a pc download
#613 [08:18] <ElgoMight> Hello... simple question... what is the fastest way to get my account back? i have the Transaction ID as well... i applied a troubleshoot email.. but it seems it will take a month before they can process my problem.. I have tried all of the above troubleshooting and nothing helps....
#614 [08:21] * SarahRelisha [webchat@s5594be9b.adsl.online.nl] has joined #minecrafthelp
#615 [08:21] <Mahad> https://paste.ubuntu.com/p/7TW68nbYR7/
#616 [08:21] <Mahad> Mightyena i got these errors from the button itself when i expected it is there anything u can see from this?
#617 [08:22] <SarahRelisha> Hello, I lost my Minecraft Email and my Password. I need help
#618 [08:22] * Mahad [webchat@CPE48ee0c29553f-CM30b7d4fd48d0.cpe.net.cable.rogers.com] has quit. (Quit: webchat.esper.net)
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#621 [08:23] <SarahRelisha> Can someone help me please?
#622 [08:23] <tyum> Ive forgotten the email and password but I know the username
#623 [08:23] * maxverh [webchat@83-85-160-7.cable.dynamic.v4.ziggo.nl] has joined #minecrafthelp
#624 [08:24] * SarahRelisha [webchat@s5594be9b.adsl.online.nl] has quit. (Client Quit)
#625 [08:24] <tyum> What do you need help with Sarah?
#626 [08:24] * tyum [webchat@5ec24eb7.skybroadband.com] has quit. (Client Quit)
#627 [08:24] <maxverh> i am having trouble with minecraft java edition
#628 [08:25] <maxverh> and migrating
#629 [08:25] * asdf [~asdf@67.142.112.79] has joined #minecrafthelp
#630 [08:26] * Help_me [webchat@s5594be9b.adsl.online.nl] has joined #minecrafthelp
#631 [08:26] <Help_me> hello, can someone help me please?
#632 [08:26] <Help_me> I have a problem.
#633 [08:26] * maxverh [webchat@83-85-160-7.cable.dynamic.v4.ziggo.nl] has quit. (Client Quit)
#634 [08:26] <Andrio> ??> Help_me account/forgot-email
#635 [08:26] <Mightyena> Help_me: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#636 [08:27] <Help_me> Mightyena I tried, but i have to many different emails and some i cant reach anymore..
#637 [08:27] <Andrio> ??> Help_me account/send-email
#638 [08:27] <Mightyena> Help_me: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#639 [08:27] <Mightyena> Help_me: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#640 [08:28] <Help_me> so u cant help me right now ?
#641 [08:29] <Andrio> Help_me, only Mojang can help there
#642 [08:29] <Help_me> I already emaild..
#643 [08:29] <Andrio> ok
#644 [08:29] <Andrio> Help_me, you'll need to wait for a reply then.
#645 [08:29] <Help_me> But i need help now.. Cause i want to play MC.. But i dont know what do to
#646 [08:29] <Help_me> alright...
#647 [08:31] * minecraft123 [webchat@141-138-38-76.dsl.iskon.hr] has quit. (Quit: webchat.esper.net)
#648 [08:31] * Help_me [webchat@s5594be9b.adsl.online.nl] has quit. (Quit: webchat.esper.net)
#649 [08:31] * epku [webchat@blm219.neoplus.adsl.tpnet.pl] has joined #minecrafthelp
#650 [08:31] <epku> hello i need some help with my account
#651 [08:32] <epku> is there a possibility to get email just by telling you guys my account nickname because I deleted my email few years ago and now I don`t remeber it?
#652 [08:32] <epku> my MC name: supergostek
#653 [08:32] <epku> https://minecraft-statistic.net/en/player/supergostek.html
#654 [08:34] <Andrio> ??> epku account/send-email
#655 [08:34] <Mightyena> epku: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#656 [08:34] <Mightyena> epku: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#657 [08:34] * epku [webchat@blm219.neoplus.adsl.tpnet.pl] has quit. (Client Quit)
#658 [08:34] <ElgoMight> thats the thing... im having a smililar problem.... but they are on cases month away -.-, i would like to play now..
#659 [08:35] <ElgoMight> sorry.. 2 months
#660 [08:40] * vasmaymi [webchat@53-171-87-177.asstelecom.com.br] has joined #minecrafthelp
#661 [08:41] * Jessica [webchat@096-059-004-034.res.spectrum.com] has joined #minecrafthelp
#662 [08:42] <Jessica> Hello, so i just bought the java edition, not knowing there are different editions. I need the windows 10 so I can play with my friend (the only reason i bought the game). Am i able to get refunded so I can buy the w10 edition
#663 [08:43] * ElgoMight [webchat@1.128.104.197] has quit. (Quit: webchat.esper.net)
#664 [08:43] <vasmaymi> I can't log in to my minecraft account and tried all possible emails and already reset the password and none of them are working
#665 [08:44] * Daniel2 [webchat@cm-128.77.94.166.getinternet.no] has joined #minecrafthelp
#666 [08:45] <Greymagic27> vasmaymi, Hey. What does it say when you try to login?
#667 [08:45] <Daniel2> I do not remember my email
#668 [08:45] <vasmaymi> invalida e-mail or pasword
#669 [08:45] <Andrio> ??> Jessica account/refund
#670 [08:45] <Mightyena> Jessica: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#671 [08:45] <Daniel2> TOh
#672 [08:45] <Daniel2> Oh
#673 [08:45] <Daniel2> Thanks!
#674 [08:45] <Greymagic27> vasmaymi, Let's make sure nothing on your PC is blocking you from logging in. HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Follow the steps which Mightyena will send below:
#675 [08:45] * Absol kicked Daniel2 from #minecrafthelp (Reason: aniel2 :Stop spamming)
#676 [08:45] <Greymagic27> ??> vasmaymi tools/hjt
#677 [08:45] <Mightyena> vasmaymi: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#678 [08:45] <Mightyena> vasmaymi: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#679 [08:46] * Jessica [webchat@096-059-004-034.res.spectrum.com] has quit. (Quit: webchat.esper.net)
#680 [08:50] * OkaredPL [webchat@host-89-228-151-102.dynamic.mm.pl] has quit. (Quit: webchat.esper.net)
#681 [08:57] * PrismFave [webchat@174-27-79-216.bois.qwest.net] has joined #minecrafthelp
#682 [08:57] <PrismFave> oof
#683 [08:57] <Greymagic27> PrismFave, Hey. How can we help?
#684 [08:57] <PrismFave> i cant login
#685 [08:57] <Greymagic27> What does it say when you try?
#686 [08:58] <PrismFave> let me check
#687 [08:58] <PrismFave> Invalid email or password
#688 [08:58] <PrismFave> If your account was created after November 2012 or if it has been migrated, use your email. Otherwise use your username.
#689 [08:58] <Greymagic27> PrismFave, Let's make sure nothing on your PC is blocking you from logging in. HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Follow the steps which Mightyena will send below:
#690 [08:58] <Greymagic27> ??> PrismFave tools/hjt
#691 [08:58] <Mightyena> PrismFave: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#692 [08:58] <Mightyena> PrismFave: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#693 [09:00] <PrismFave> https://paste.ubuntu.com/p/r4D9kc8ryS/
#694 [09:00] <Greymagic27> ??> PrismFave win/hosts/edit
#695 [09:00] <Mightyena> PrismFave: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#696 [09:00] <Mightyena> PrismFave: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#697 [09:00] <Greymagic27> PrismFave, Remove any entry containing the word mojang - Save the file by pressing CTRL+S then change your minecraft password
#698 [09:01] <PrismFave> ok
#699 [09:02] <PrismFave> ok so i got rid of mojang in there
#700 [09:02] <PrismFave> now what
#701 [09:02] <Greymagic27> PrismFave, Did you remove the whole line or just the word 'mojang' ?
#702 [09:03] <PrismFave> whole line
#703 [09:03] <PrismFave> there was 2 btw
#704 [09:03] <Greymagic27> The next step is to remove the MCLeaks tool from your PC and then to change your minecraft password
#705 [09:03] <PrismFave> ok
#706 [09:03] <PrismFave> wait whaTS THAt?
#707 [09:03] <PrismFave> this isnt my pc so
#708 [09:03] <PrismFave> its my brothers
#709 [09:04] <Greymagic27> PrismFave, It's an alt dispenser. The most important thing is to change your password
#710 [09:04] <PrismFave> ok
#711 [09:04] <PrismFave> how do i remove it?
#712 [09:04] <PrismFave> control panel??
#713 [09:04] <Greymagic27> PrismFave, It's just a .exe. If you can't find it that's ok. Just change your minecraft password
#714 [09:05] <PrismFave> ok
#715 [09:05] <PrismFave> i am going to atm
#716 [09:05] * Dajjan [webchat@204.88.29.146] has joined #minecrafthelp
#717 [09:05] <PrismFave> i changed it
#718 [09:06] <Greymagic27> PrismFave, Great. Try to login now
#719 [09:06] <PrismFave> Didnt work
#720 [09:06] <PrismFave> Invalid email or password
#721 [09:06] <PrismFave> If your account was created after November 2012 or if it has been migrated, use your email. Otherwise use your username.
#722 [09:06] <PrismFave> it says that
#723 [09:06] * Absol kicked PrismFave from #minecrafthelp (Reason: rismFave :Stop spamming)
#724 [09:06] <Dajjan> Hello, I am unable to access my account on mojang but I am able to login to my account in both minecraft and on the minecraft.net server. This is making it impossible to pay for my realms account. I've reset my password twice now.
#725 [09:06] <Greymagic27> Dajjan, What does it say when you try to login on account.mojang.com ?
#726 [09:07] <Dajjan> Error! Unknown e-mail address or password.
#727 [09:07] <Dajjan> It's the exact same one from my minecraft login.
#728 [09:07] <Greymagic27> Dajjan, I'd like to be sure nothing on your PC is causing the issue. Could you follow these steps that Mightyena will send below?
#729 [09:07] <Greymagic27> ??> Dajjan tools/hjt
#730 [09:07] <Mightyena> Dajjan: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#731 [09:07] <Mightyena> Dajjan: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#732 [09:08] <Dajjan> It's not my PC, I've tried it from 3 different ones.
#733 [09:08] <Dajjan> 2 macbooks and my gaming PC.
#734 [09:08] * PrismFave [webchat@174-27-79-216.bois.qwest.net] has joined #minecrafthelp
#735 [09:08] <PrismFave> back
#736 [09:08] <Greymagic27> PrismFave, Uninstall nordVPN
#737 [09:08] <PrismFave> i got kicked for "spam"
#738 [09:08] <PrismFave> i am
#739 [09:08] <PrismFave> brb
#740 [09:08] <Greymagic27> Dajjan, I'd still like to be sure that nothing on your PC is playing a part in this issue
#741 [09:08] <Dajjan> I've also given it plenty of "burn-in time" with a couple weeks in between.
#742 [09:09] <PrismFave> ok one second
#743 [09:09] <Dajjan> No offense, but if your solution is for me to download a third party application from sourceforge, I'll just wait for minecraft support to get back to me.
#744 [09:09] <PrismFave> rip
#745 [09:09] <PrismFave> ok ima try now
#746 [09:09] <Dajjan> Is that the solution you're offering me?
#747 [09:09] <Greymagic27> Dajjan, The tool in question is a trusted tool which we use here everyday. But, if you don't like the sound of it we do have an alernate tool
#748 [09:10] <PrismFave> Same error
#749 [09:10] <Greymagic27> PrismFave, Could you send another hijackthis log?
#750 [09:10] <PrismFave> yeah one sec
#751 [09:10] <PrismFave> wait i need to redownload it
#752 [09:11] <PrismFave> i think i might have got rid of it
#753 [09:11] <PrismFave> by accident
#754 [09:11] <Greymagic27> Do you need the link and/or the steps again?
#755 [09:11] <PrismFave> link
#756 [09:11] <Greymagic27> https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#757 [09:11] <PrismFave> ty
#758 [09:11] <Greymagic27> Dajjan, Would you like the link to the alternate tool?
#759 [09:12] <PrismFave> ok
#760 [09:12] <PrismFave> can i put it in a raw pastebin link
#761 [09:12] <Greymagic27> PrismFave, Pop it on paste.ubuntu again
#762 [09:12] <PrismFave> ok
#763 [09:12] <Dajjan> Grey, assuming this isn't my PC, which I'm sure it isn't, as I've tried this from 3 different computers with 2 different OS, one that doesn't even have Minecraft on it, as well as had success logging in to Minecraft via their minecraft.net website, are there any other solutions other than Malware causing this?
#764 [09:13] <PrismFave> https://paste.ubuntu.com/p/xFms4jDSTS/
#765 [09:13] <PrismFave> yeah i went on my uncles tablet and i could log in perfectly
#766 [09:13] <Greymagic27> Dajjan, The tool which I'd like you to download isn't a solution as it will create a list of running programs on your PC. From that list I can see if any installed programs could be creating the error
#767 [09:13] <PrismFave> to the website
#768 [09:13] <Dajjan> Alright, thanks anyways, Grey. Have a nice day.
#769 [09:13] <Greymagic27> PrismFave, The two host entries are still there. When you remove them make sure to save the host file
#770 [09:13] <Greymagic27> ??> PrismFave win/hosts/edit
#771 [09:13] <Mightyena> PrismFave: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#772 [09:13] <Mightyena> PrismFave: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#773 [09:13] <PrismFave> ok
#774 [09:14] <PrismFave> do i open hosts .ics aswell and change it?
#775 [09:14] <PrismFave> i changed the normal file
#776 [09:15] <Greymagic27> PrismFave, There is only one host file. Follow the steps Mightyena posted above to gain access to it
#777 [09:15] <PrismFave> ok
#778 [09:16] <PrismFave> Cannot find 'mojang'
#779 [09:16] <Greymagic27> PrismFave, Is there nothing in your host file?
#780 [09:16] <PrismFave> there is text but nothing with mojang
#781 [09:17] <Greymagic27> PrismFave, Could you send me a screenshot of what you see? Use imgur.com to send it
#782 [09:17] <PrismFave> mk
#783 [09:18] <PrismFave> https://imgur.com/a/sB2XfLu
#784 [09:19] <Greymagic27> Scroll to the bottom of the file, are there any IP addresses?
#785 [09:19] <PrismFave> for roblox
#786 [09:20] <Greymagic27> PrismFave, Anything like this? 35.156.90.191
#787 [09:20] <PrismFave> nope
#788 [09:20] <Greymagic27> PrismFave, Nothing mentioning authserver or sessionserver?
#789 [09:20] <PrismFave> let me check
#790 [09:20] <PrismFave> no
#791 [09:21] <Greymagic27> That's strange. The hijackthis log is still picking up the entries. Can I ask, how you are getting access to the hosts file?
#792 [09:21] <Greymagic27> Are you using notepad or file explorer?
#793 [09:21] <PrismFave> i use file explorer to get to hosts
#794 [09:21] <PrismFave> to see the hosts i use notepad
#795 [09:22] <Greymagic27> PrismFave, Follow these steps to the letter:
#796 [09:22] <Greymagic27> ??> PrismFave win/hosts/edit
#797 [09:22] <Mightyena> PrismFave: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#798 [09:22] <Mightyena> PrismFave: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#799 [09:22] <PrismFave> ok
#800 [09:23] <PrismFave> ok i did what every letter said
#801 [09:23] <PrismFave> its the samwe'
#802 [09:23] <PrismFave> same*
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#804 [09:24] <Greymagic27> PrismFave, I'm still curious if you're accidently accessing a different, or somehow an older version of the hosts file. Can you make a video of what you're doing then post it to streamable.com and send the link?
#805 [09:24] * bildramer [~bildramer@internet2-5-144-237-10.pat.amp.cosmote.net] has joined #minecrafthelp
#806 [09:24] <PrismFave> one second
#807 [09:24] <PrismFave> wait
#808 [09:25] <PrismFave> gtg
#809 [09:54] * Pinnguaq [webchat@199.167.137.82] has joined #minecrafthelp
#810 [09:56] <Pinnguaq> Hi, I am trying to purchase a lot of licenses on my companies credit card. I was setting up gmail accounts and creating accounts on mojang and purchasing the java version of mine craft. at the 5th try I've been getting nothing but errors
#811 [09:56] <Pinnguaq> I need to buy these license in bulk, is there anyway to do that
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#820 [10:54] * Emil [webchat@D470994A.rev.sefiber.dk] has joined #minecrafthelp
#821 [10:56] <Emil> I just changed my minecraft name 17 days ago so i have to wait 13 days, before i can change name again. Is there a way i can change my minecraft now.
#822 [10:56] <Emil> name*
#823 [10:56] <Greymagic27> Emil, Hey. No, you will need to wait the 30 days
#824 [10:58] * hannibal5002 [webchat@ip4da1ebe2.direct-adsl.nl] has joined #minecrafthelp
#825 [10:58] <hannibal5002> hi
#826 [10:59] <Greymagic27> hannibal5002, Hey. How can we help?
#827 [10:59] <hannibal5002> i have problems with login in
#828 [10:59] <Greymagic27> What sort of problems?
#829 [10:59] <hannibal5002> it says something about a openGL
#830 [10:59] <Greymagic27> hannibal5002, What's the exact message?
#831 [11:00] <hannibal5002> i am going to look
#832 [11:00] <hannibal5002> it says
#833 [11:00] <hannibal5002> the driver does not appear to support openGl
#834 [11:01] <Greymagic27> ??> hannibal5002 win/dxdiag
#835 [11:01] <Mightyena> hannibal5002: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#836 [11:01] * agentz [webchat@mobile-access-bcee8d-60.dhcp.inet.fi] has joined #minecrafthelp
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#838 [11:04] * tabster [webchat@97e10461.skybroadband.com] has joined #minecrafthelp
#839 [11:04] <tabster> hello my launcher on my MacBook is failing
#840 [11:04] <Greymagic27> tabster, Hey. What do you mean by failing?
#841 [11:05] <tabster> when it opens it is just black
#842 [11:05] <tabster> I looked in the launcher code and this is what is failing
#843 [11:05] <tabster> [0815/170146.780666:WARNING:url_request_job_manager.cc(90)] Failed to map: mojang://launcher/static/js/2.9303ea89.chunk.js
#844 [11:05] <tabster> [0815/170146.780833:WARNING:url_request_job_manager.cc(90)] Failed to map: mojang://launcher/static/js/main.19487097.chunk.js
#845 [11:05] * Absol kicked tabster from #minecrafthelp (Reason: abster :Stop spamming)
#846 [11:06] * JON [webchat@ool-944af9a1.dyn.optonline.net] has joined #minecrafthelp
#847 [11:07] <JON> hi i wasnt paying attention to my phone and my sister just downloaded minecraft on my phone
#848 [11:07] <Greymagic27> ??> JON account/refund
#849 [11:07] <Mightyena> JON: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#850 [11:08] * Emil [webchat@D470994A.rev.sefiber.dk] has quit. (Quit: webchat.esper.net)
#851 [11:10] * hannibal50025 [webchat@ip4da1ebe2.direct-adsl.nl] has joined #minecrafthelp
#852 [11:10] <hannibal50025> hi
#853 [11:10] <hannibal50025> i have a problem
#854 [11:10] <hannibal50025> with login in on minecraft
#855 [11:10] <Greymagic27> hannibal50025, Please follow the steps I sent before. Two users aren't needed. One is enough
#856 [11:11] * gooby [webchat@cpc102336-sgyl38-2-0-cust466.18-2.cable.virginm.net] has joined #minecrafthelp
#857 [11:11] <hannibal50025> what do i need to do
#858 [11:11] <gooby> think my account has been migrated unbeknownst to me, what do i need to do to get it back
#859 [11:11] <Greymagic27> ??> hannibal50025 win/dxdiag
#860 [11:11] <Mightyena> hannibal50025: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#861 [11:11] <Greymagic27> ??> gooby account/send-email
#862 [11:11] <Mightyena> gooby: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#863 [11:11] <Mightyena> gooby: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#864 [11:12] <hannibal50025> i already did they dxdiag
#865 [11:12] <Greymagic27> hannibal50025, Please send the URL here
#866 [11:12] <gooby> ah so ill hear back in like a month or so
#867 [11:12] <hannibal50025> https://paste.ubuntu.com/p/7CJnFmyXBN/
#868 [11:12] * peach2 [webchat@c-98-242-109-25.hsd1.ga.comcast.net] has joined #minecrafthelp
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#870 [11:13] <Greymagic27> hannibal50025, That PC is well below the needed specs for minecraft. Either buy a new GPU (if using a desktop PC) or look into buying a new PC all together https://help.mojang.com/customer/en/portal/articles/325948-minecraft-java-edition-system-requirements
#871 [11:14] <hannibal50025> what do i need to buy
#872 [11:14] * Ryan [webchat@24-180-144-108.dhcp.aldl.mi.charter.com] has joined #minecrafthelp
#873 [11:14] <hannibal50025> and where can i buy it
#874 [11:15] * Ryan is now known as Guest21345
#875 [11:15] <JON> can i return minecraft?
#876 [11:15] <Guest21345> I'm wondering if I can play multiplayer on a Nintendo switch and a ps3?
#877 [11:16] * Fabiodog [webchat@cpc76140-clif11-2-0-cust667.12-4.cable.virginm.net] has joined #minecrafthelp
#878 [11:16] <Guest21345> Fine
#879 [11:16] <Guest21345> Duck you
#880 [11:16] <Guest21345> Ducks
#881 [11:16] <Guest21345> Duck
#882 [11:16] <Guest21345> Fuck
#883 [11:16] <Absol> Guest21345: Please keep it civil
#884 [11:16] * gooby [webchat@cpc102336-sgyl38-2-0-cust466.18-2.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#885 [11:16] <Andrio> Quack.
#886 [11:17] <Guest21345> Fuck my ass
#887 [11:17] * Absol kicked Guest21345 from #minecrafthelp (Reason: uest21345 :Keep it civilized, you are just a human being)
#888 [11:17] <Fabiodog> whenever I try to launch minecraft java edition It allways crashes
#889 [11:17] <Andrio> ??> JON account/refund
#890 [11:17] <Mightyena> JON: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#891 [11:17] * JON [webchat@ool-944af9a1.dyn.optonline.net] has quit. (Quit: webchat.esper.net)
#892 [11:18] <Fabiodog> I will show you what it looks like
#893 [11:18] <Fabiodog> I mean tell
#894 [11:18] * hannibal50028 [webchat@ip4da1ebe2.direct-adsl.nl] has joined #minecrafthelp
#895 [11:18] <hannibal50028> https://paste.ubuntu.com/p/7CJnFmyXBN/
#896 [11:19] <Fabiodog> basically I dont want to lose mine craft but just before it finishes loading it stops responding
#897 [11:20] * hannibal50028 [webchat@ip4da1ebe2.direct-adsl.nl] has quit. (Client Quit)
#898 [11:21] <Andrio> Fabiodog, that seems to often be caused by malware; let's check for that
#899 [11:21] <Andrio> ??> Fabiodog tools/HJT
#900 [11:21] <Mightyena> Fabiodog: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#901 [11:21] <Mightyena> Fabiodog: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#902 [11:23] <Fabiodog> i have avg anti virus free
#903 [11:26] * svans [webchat@p2E54C66D.dip0.t-ipconnect.de] has joined #minecrafthelp
#904 [11:26] <svans> hello
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#906 [11:26] * Benji [webchat@80.233.42.125] has joined #minecrafthelp
#907 [11:27] <Benji> Hey homies
#908 [11:27] <Benji> Just got Minecraft Java Edition
#909 [11:27] <Benji> Won't launch
#910 [11:28] <nate> Define "Won't launch"? Literally no screen shows? Or you get an error? or? Give some hardware and platform specs
#911 [11:29] <Benji> It's the " Error Download won't save" one
#912 [11:29] <Benji> Sorry hold on
#913 [11:30] <Benji> "the process cannot access the file because it's being used by another process"
#914 [11:31] <Benji> I've deleted Malwarebyts but nothing has changed
#915 [11:31] <Benji> I'm thinking of a refund cause this is a bit out of my wheel house
#916 [11:31] <Benji> what you think?
#917 [11:32] <Benji> I'm on a laptop that runs Rome II pretty smooth
#918 [11:37] * hannibal50025 [webchat@ip4da1ebe2.direct-adsl.nl] has quit. (Quit: webchat.esper.net)
#919 [11:49] * Marz [webchat@147.144.6.51.dyn.plus.net] has joined #minecrafthelp
#920 [11:49] <Marz> hey
#921 [11:50] <Marz> I cannot log in to my account. I do not remember ever converting my Minecraft account to a Mojang account, but I received an email in 2018 saying that I did. Password reset does not work, I have a feeling the account was hacked
#922 [12:05] * Marz [webchat@147.144.6.51.dyn.plus.net] has joined #minecrafthelp
#923 [12:05] * Lucy [webchat@cpe-174-97-166-245.wi.res.rr.com] has joined #minecrafthelp
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#925 [12:07] <Lucy> I have Minecraft on 2 of my family's iPads. We paid for both of the games. I want to play on the computer. I can't log in. I selected Forgot Password. I do not receive an email. I tried both of my email accounts. zimmery77@gmail.com and 2zimmery4@gmail.com. What should I do?
#926 [12:11] <GreyVulpine> Minecraft for the iPad and minecraft on the PC are seperate versions
#927 [12:12] <GreyVulpine> You would need to pay for minecraft again, if you wish to play minecraft on the PC
#928 [12:12] * EE14 [webchat@96-93-106-73-static.hfc.comcastbusiness.net] has joined #minecrafthelp
#929 [12:13] <Lucy> Okay thank you very much. I have a Samsung laptop. Do I do the Java Edition? I do not play games. This is for my son. :)
#930 [12:13] <EE14> hi, every so often my Minecraft has a lag spike for about a minute or so. I have a good computer so I don't understand why this would be a problem
#931 [12:13] * EE14 [webchat@96-93-106-73-static.hfc.comcastbusiness.net] has quit. (Client Quit)
#932 [12:14] <Lucy> Okay thank you. :)
#933 [12:14] <GreyVulpine> Lucy - There's two seperate versions for the PC. The Java version, and the windows 10 version
#934 [12:14] <GreyVulpine> All depends on what features you want
#935 [12:14] <Lucy> Which one should I use? My son is only 7.
#936 [12:15] <GreyVulpine> Does your son wish to play with other xbox users, and have cross compatibility with consoles?
#937 [12:15] <GreyVulpine> Is your laptop running windows 10? If so, then the windows 10 version is for him
#938 [12:15] <Lucy> No. We do not have xbox. He plays in the same world as a friend on the iPad when they are both at our house.
#939 [12:16] <Lucy> I do have Windows 10
#940 [12:17] <GreyVulpine> Do you wish to continue being able to connect to the iPad as well?
#941 [12:17] * Pinnguaq [webchat@199.167.137.82] has quit. (Quit: webchat.esper.net)
#942 [12:17] <GreyVulpine> from the Windows 10 laptop, I mean
#943 [12:17] <Lucy> It would be good if the iPad and Windows 10 laptop could connect. It is not necessary.
#944 [12:19] <GreyVulpine> Then the windows 10 version would probably be more suitable for you. If all the above are not necessary features, the java version gives more features in terms of modding and gameplay features
#945 [12:21] <Lucy> Okay thank you so much. We sent an email in and have been waiting so long. My son is going to be so happy. Thank you for your help.
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#947 [12:26] * CarlosSC [webchat@dsl-189-151-244-54-dyn.prod-infinitum.com.mx] has joined #minecrafthelp
#948 [12:28] <CarlosSC> Hello, since last night I wanted to modify the game by bdcraft but I did not like it and remove it, and it is assumed that the game should run well but, I open the launcher and from there the game, and when it is loading the bar I know it's almost at the end and my computer is locked.
#949 [12:30] <Greymagic27> CarlosSC, Hey. What do you mean by your computer is locked?
#950 [12:30] <CarlosSC> It is locked and I can no longer use it. Does not respond.
#951 [12:31] <Greymagic27> CarlosSC, Is this when minecraft is running or in general?
#952 [12:32] <CarlosSC> It's when I try to open the game from the launcher, but from there it doesn't allow me to do anything anymore.
#953 [12:33] <CarlosSC> I mean, it doesn't open the game, it just keeps loading.
#954 [12:33] * tendoctoris [webchat@qui76-1-88-180-216-94.fbx.proxad.net] has joined #minecrafthelp
#955 [12:33] <Greymagic27> CarlosSC, Do you still have the resourcepack on?
#956 [12:34] <CarlosSC> No, I deleted it because I didn't like how it looked.
#957 [12:35] <Greymagic27> CarlosSC, I'd like you to follow the steps that Mightyena is about to post below. This will give me a better understanding of what may be causing your issue
#958 [12:35] <Greymagic27> ??> CarlosSC av/adwcleaner
#959 [12:35] <Mightyena> CarlosSC: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#960 [12:35] <Mightyena> CarlosSC: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#961 [12:35] <tendoctoris> Hi! I have an issue with my Mojang account. It's just been created, and I want to buy Minecraft after. They ask me for a code before purchasing but I didn't received it in my inbox... I asked for the sending a few times, and I checked : the e-mail is correct... Thanks for the help!
#962 [12:37] <CarlosSC> Ok, I will do that, but if I restart my pc, will I talk to you again?
#963 [12:38] <Greymagic27> CarlosSC, Yes. I'll still be here
#964 [12:38] <CarlosSC> Ok
#965 [12:38] <tendoctoris> Hi! I have an issue with my Mojang account. It's just been created, and I want to buy Minecraft after. They ask me for a code before purchasing but I didn't received it in my inbox... I asked for the sending a few times, and I checked : the e-mail is correct... Thanks for the help!
#966 [12:38] <Greymagic27> tendoctoris, Hey. What's the minecraft edition you're trying to buy?
#967 [12:38] <tendoctoris> Oh great you received it i'm sorry, my message was in grey so i was afraid you didn't :)
#968 [12:38] <tendoctoris> Java Edition!
#969 [12:40] <Greymagic27> tendoctoris, I've never heard about it wanting a code, although it has been a while since I bought minecraft. Give me a second to see if I can reproduce your issue
#970 [12:40] * CarlosSC [webchat@dsl-189-151-244-54-dyn.prod-infinitum.com.mx] has quit. (Quit: webchat.esper.net)
#971 [12:41] <tendoctoris> It's made to verify the email before the purchase, but I can still connect to my mojang acc
#972 [12:43] * CarlosSC [webchat@dsl-189-151-244-54-dyn.prod-infinitum.com.mx] has joined #minecrafthelp
#973 [12:43] <Greymagic27> tendoctoris, Are you talking about the verification code that you get when signing up for an account?
#974 [12:44] <CarlosSC> Ready, I followed the steps and my PC has restarted, and now?
#975 [12:44] <Greymagic27> CarlosSC, Now could you try minecraft?
#976 [12:45] <CarlosSC> I will try to open to see what happens.
#977 [12:45] <tendoctoris> Yep it first happened here. But I refreshed the page, and logged in again, and it only asked me for the code when I clicked on "buy minecraft"
#978 [12:45] <CarlosSC> It is already starting to load.
#979 [12:48] <Greymagic27> tendoctoris, Can you send a screenshot of what you see? If it contains personal information send it to me via a DM. /msg Greymagic27
#980 [12:48] * BabaHaft [webchat@p57B7AC0A.dip0.t-ipconnect.de] has joined #minecrafthelp
#981 [12:48] <BabaHaft> i Forget my Password and email how can i get my minecraft account back
#982 [12:49] <Greymagic27> ??> BabaHaft account/send-email
#983 [12:49] <Mightyena> BabaHaft: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#984 [12:49] <Mightyena> BabaHaft: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
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#986 [12:50] <tendoctoris> I'm coming in DM Greymagic27, if I understand how to send you a screenshot haha
#987 [12:51] <Greymagic27> tendoctoris, Upload it to https://imgur.com/upload and send the link :D
#988 [12:51] <tendoctoris> Oh, clever haha
#989 [12:55] * CarlosSC [webchat@dsl-189-151-244-54-dyn.prod-infinitum.com.mx] has joined #minecrafthelp
#990 [12:56] <CarlosSC> My pc was locked and I could no longer see if they answered me, but I already restarted it.
#991 [12:57] <CarlosSC> Is it possible that once Minecraft Java has been purchased and installed, I will uninstall and reinstall it without being charged again?
#992 [12:58] <Greymagic27> CarlosSC, Yep. You can just download it again if you're logged in with the account that owns the game
#993 [12:59] <Greymagic27> tendoctoris, I've got to go for dinner unfortunately. Wait an hour or so to see if the email pops up
#994 [12:59] <CarlosSC> But surely I don't have to buy it again?
#995 [12:59] <tendoctoris> OK no problem! I'll stay here and poke you if I have it in between, thank you ;)
#996 [12:59] * ThepechiterYT [webchat@61-144-139-186.fibertel.com.ar] has joined #minecrafthelp
#997 [12:59] <tendoctoris> and enjoy your meal of course!
#998 [13:00] <ThepechiterYT> don't let me log in
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#1000 [13:01] * Cole [webchat@66-73-163-154.lightspeed.miamfl.sbcglobal.net] has joined #minecrafthelp
#1001 [13:02] <Cole> I am able to open the launcher but it always half way loads in the bar or 3/4s the way and the game crashes- then will not give me an error report until I've attempted to open it 2 other times. I've restarted my laptop, I've changed updates, everything. what can i do to fix this?
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#1005 [13:05] * R3LAX1NG [webchat@pool-72-80-66-101.nycmny.fios.verizon.net] has joined #minecrafthelp
#1006 [13:05] <R3LAX1NG> i cant login into my account
#1007 [13:05] <Seven> Game will not launch basically
#1008 [13:06] <R3LAX1NG> i migrated but is not working
#1009 [13:06] <R3LAX1NG> and i try login in you guys site minecraft.net but it doesnt log in
#1010 [13:08] <R3LAX1NG> it says this but i did everything "If your account was created after November 2012 or if it has been migrated, use your email. Otherwise use your username.
#1011 [13:08] <R3LAX1NG> it says this but i did everything "If your account was created after November 2012 or if it has been migrated, use your email. Otherwise use your username.
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#1014 [13:18] <shepps> anyone know why when i hit play minecrat doesnt load and comes back saying its crashed?
#1015 [13:21] * shaft321 [webchat@p5B293FB8.dip0.t-ipconnect.de] has joined #minecrafthelp
#1016 [13:22] <shaft321> Hey I started mincraft today and saw that I have a new name and an other skin can I do it back or can somebody help me ?
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#1019 [13:39] <Greymagic27> ??> R3LAX1NG tools/hjt
#1020 [13:39] <Mightyena> R3LAX1NG: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1021 [13:40] <Mightyena> R3LAX1NG: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1022 [13:40] <Greymagic27> tendoctoris, I'm back. Any luck on the email?
#1023 [13:40] <tendoctoris> Nothing... :(
#1024 [13:40] <Greymagic27> tendoctoris, Who's your ISP and your email provider?
#1025 [13:41] <morgan> Hi, I just migrated my old Minecraft account with my Mojang account (haven't played in years). Any idea how I can download the game again? It's prompting for a payment on the Mojang website but I still have the old transaction ID if that would be of any help with support
#1026 [13:41] <tendoctoris> My ISP is Free (France), and my email is a gmail
#1027 [13:41] <Greymagic27> morgan, Hey. You'll need to login with your mojang account details. (email and password)
#1028 [13:42] <Greymagic27> tendoctoris, I'd give mojang an email. Bare in mind that they are on a 2 month backlog though
#1029 [13:42] <Greymagic27> ??> tendoctoris account/send-email
#1030 [13:42] <Mightyena> tendoctoris: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1031 [13:42] <Mightyena> tendoctoris: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
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#1033 [13:44] <tendoctoris> thank you! i'll do that. are they faster on twitter?
#1034 [13:45] <morgan> Greymagic27 awesome, thanks
#1035 [13:45] <Greymagic27> tendoctoris, I've not ever tried to contact them on twitter. I don't know if it's the best way to contact them
#1036 [13:46] <tendoctoris> oh okay :( it'll be safer to do it by mail though. thank you again!
#1037 [13:46] <Greymagic27> No problem!
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#1040 [13:46] <grant> Hey Minecraft Help! I was wondering if anyone would be willing to help me? The issue is whenever I log in something along the lines of this pops up. "Unable to connect to server, try unblocking or checking your connection. However, when I went to check my connection it's doing well, and when I went to check the firewall, there was non! Any ideas wh
#1041 [13:46] <grant> at could be the matter?
#1042 [13:47] <Greymagic27> grant, Hey. This could be related to something on your PC blocking the connection. Let's grab a list of running programs to make sure this isn't the case. HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Follow the steps which Mightyena will send below:
#1043 [13:47] <Greymagic27> ??> grant tools/hjt
#1044 [13:47] <Mightyena> grant: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1045 [13:47] <Mightyena> grant: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1046 [13:48] <R3LAX1NG> Mightyena i did that just now
#1047 [13:48] <Greymagic27> R3LAX1NG, Could you send the paste.ubuntu URL here?
#1048 [13:49] <grant> I'm on a mac.
#1049 [13:49] <Greymagic27> grant, Ah I see. Could you disable any firewalls, AVs, VPNs or parental control software you may have?
#1050 [13:50] <R3LAX1NG> is it like the note pad thing
#1051 [13:50] <R3LAX1NG> Greymagic27
#1052 [13:50] <Greymagic27> R3LAX1NG, Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1053 [13:51] <R3LAX1NG> i did already
#1054 [13:51] <Greymagic27> R3LAX1NG, Send the URL here
#1055 [13:52] <R3LAX1NG> https://paste.ubuntu.com/p/Vq8f4hTF2z/
#1056 [13:52] <R3LAX1NG> There Greymagic27
#1057 [13:52] <Greymagic27> ??> R3LAX1NG win/hosts/edit
#1058 [13:52] <Mightyena> R3LAX1NG: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#1059 [13:52] <Mightyena> R3LAX1NG: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#1060 [13:52] <Greymagic27> R3LAX1NG, Remove any entry containing the word mojang - Save the file by pressing CTRL+S then change your minecraft password
#1061 [13:55] <R3LAX1NG> i have the thing
#1062 [13:56] <R3LAX1NG> but im confused what now
#1063 [13:57] <R3LAX1NG> any word like authserver??? Greymagic27
#1064 [14:00] <R3LAX1NG> Mightyena i did that
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#1066 [14:03] * Help_me [webchat@c-73-70-45-117.hsd1.ca.comcast.net] has joined #minecrafthelp
#1067 [14:03] <Help_me> It keeps saying "invalid email or password"
#1068 [14:04] <Help_me> no matter what
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#1070 [14:27] * Xzy [webchat@78-67-156-42-no147.tbcn.telia.com] has joined #minecrafthelp
#1071 [14:27] <Xzy> Hello
#1072 [14:31] <Xzy> So i cant logg in to myc account and i dont get a mail? idk waht do to
#1073 [14:31] <Xzy> what to do*
#1074 [14:31] * KingFancyClancy [webchat@p2E5C5387.dip0.t-ipconnect.de] has joined #minecrafthelp
#1075 [14:33] <KingFancyClancy> hey i need help every time i want to log in in my new minecraft account and i click on the log in button it does nothing and i cant log in
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#1078 [14:42] <Josh0> how long does support usually reply to questions about old accounts? Bought the game on the microsoft store when it was 10$, now they haven't replied, been a few days.
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#1083 [14:48] * Heaven [webchat@BSN-143-25-186.dynamic.siol.net] has joined #minecrafthelp
#1084 [14:48] <Heaven> Hello
#1085 [14:48] <Heaven> I need a help
#1086 [14:49] <Heaven> Who here?
#1087 [14:49] <Marshmallow353> I need my email and password reset
#1088 [14:49] <Marshmallow353> Help me
#1089 [14:49] <Heaven> Helpers doesn't work again :D
#1090 [14:49] <Marshmallow353> What
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#1095 [15:02] <ray> I am trying to play Minecraft on my oculus rift vr but I think I bought the java edition instead of the windows 10 version and I would like a refound so I can buy the windows
#1096 [15:02] <ray> 10 version, sorry
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#1098 [15:07] * Lindsey [webchat@68-119-0-173.dhcp.unas.wa.charter.com] has joined #minecrafthelp
#1099 [15:08] <Lindsey> I just got a new refurbished Xbox One yesterday and I also bought and downloaded the Minecraft Bedrock Edition. When I log on to Minecraft, it says that I am not able to access realms because of how my Xbox settings are. I have been playing on my friend’s realm for a few days now on both pocket edition and my boyfriend’s Xbox on my account with no
#1100 [15:08] <Lindsey> issues. All of my settings for Xbox live are unrestricted and I have an adult account.
#1101 [15:08] <Lindsey> I have tried uninstalling and reinstalling the game, resetting the internet, logging out and back in of my account, and troubleshooting online with Xbox specialists for 3 hours and nothing has worked. They gave me this link and suggested that I contact you. Is there any reason why the realms wouldn’t work only one one console when I have access thr
#1102 [15:08] <Lindsey> ough my other consoles?
#1103 [15:08] <onghy> Hi I recently re-registered my premium account. Doing so is like having a new account. How can I get back the premium account? (for java version)
#1104 [15:14] * lenerra [webchat@m90-140-210-36.cust.tele2.lt] has joined #minecrafthelp
#1105 [15:14] <lenerra> hello, today I tried to login to my account and I coulnt.
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#1107 [15:15] <lenerra> hHello?
#1108 [15:16] <lenerra> can i get support?
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#1113 [15:20] * michael is now known as Guest65808
#1114 [15:20] <Guest65808> my minecraft world dissapeared after crashing how do i get it back?
#1115 [15:22] <Guest65808> Someone Please Help?
#1116 [15:25] * zmichaelmz [webchat@85-211-126-224.dynamic.dsl.as9105.com] has joined #minecrafthelp
#1117 [15:26] <zmichaelmz> my minecraft world disappeared after my game crashed, how do i recover it?
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#1120 [15:31] * ninjasshadow [webchat@24-119-66-159.cpe.cableone.net] has joined #minecrafthelp
#1121 [15:32] <Guest19207> Hi, I can't access my realm, and my friends can't either. Is there a problem with Mojang's servers? The error I'm getting is "io.netty.channel.abstractchannel$annotatedconnectexception connection timed out: no further information"
#1122 [15:33] <ninjasshadow> it logged me out of the launcher now its saying I don't have the full version
#1123 [15:34] * Froom [webchat@44.51-174-174.customer.lyse.net] has joined #minecrafthelp
#1124 [15:34] <ninjasshadow> pls help I need to get back to playing minecraft
#1125 [15:34] <Froom> Yeah me too bro
#1126 [15:35] <ninjasshadow> i got logged out and now it says i don't havethe full version
#1127 [15:36] * Dojeje [webchat@99-9-134-170.lightspeed.dllstx.sbcglobal.net] has joined #minecrafthelp
#1128 [15:36] <Froom> I can not log into my account on my PC, but I can on my mobile
#1129 [15:36] * TyeMonkey [webchat@pool-173-54-58-236.nwrknj.fios.verizon.net] has joined #minecrafthelp
#1130 [15:37] <TyeMonkey> Hello, something is wrong with my Minecraft as I cannot connect to any server or even play singleplayer. It says you can't connect to any server I find and Minecraft crashes when I try to play singleplayer. I have tried restarting my computer, uninstalling and reinstalling, and trying multiple versions of minecraft.
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#1133 [15:39] <ninjasshadow> if i log in it says player instead of my username
#1134 [15:40] * Josh7 [webchat@c-174-53-166-185.hsd1.mn.comcast.net] has joined #minecrafthelp
#1135 [15:40] <Josh7> how can i play with my friend
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#1139 [15:47] <ninjasshadow> i can only play the demo after i logged out of a account that's paid for java
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#1142 [15:57] * BigAl [webchat@99-177-196-54.lightspeed.nsvltn.sbcglobal.net] has joined #minecrafthelp
#1143 [15:57] <BigAl> hey - Anyone able to give some advice real quick with an issue?
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#1146 [16:00] <Saint> I am having trouble with allocating ram to minecraft :/
#1147 [16:01] <ninjasshadow> help pls
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#1151 [16:11] * Dan [webchat@c-73-194-52-36.hsd1.nj.comcast.net] has joined #minecrafthelp
#1152 [16:11] <Dan> I purchased the game in January 2018 and I am now only able to play the demo version
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#1156 [16:16] <bruhmoment> Hey, so I have this problem while logging in. When I try to log in on minecraft.net, it won't let me do that. When I press the log in button it doesn't do anything. I entered my infromation correctly, because I just logged in on my phone. I want to buy Minecraft but this bug won't let me do that. Please help!
#1157 [16:17] * ninjasshadow [webchat@24-119-66-159.cpe.cableone.net] has joined #minecrafthelp
#1158 [16:17] <ninjasshadow> help
#1159 [16:17] * Giggetto2005 [webchat@host35-244-dynamic.55-79-r.retail.telecomitalia.it] has joined #minecrafthelp
#1160 [16:17] <Giggetto2005> Sorry, some time ago I registered on several servers with a password, but at the moment I don't remember it anymore. Is there a way to find it again? So I could start playing on the various servers again
#1161 [16:18] * kieran [webchat@2.28.203.253] has joined #minecrafthelp
#1162 [16:18] <kieran> hi
#1163 [16:18] <Giggetto2005> hi
#1164 [16:18] <kieran> I have a problem
#1165 [16:18] <kieran> so I logged into my account with a alt
#1166 [16:18] * kieran is now known as Guest24912
#1167 [16:18] <Guest24912> then I cant get into my account
#1168 [16:18] <bruhmoment> Hey, so I have this problem while logging in. When I try to log in on minecraft.net, it won't let me do that. When I press the log in button it doesn't do anything. I entered my infromation correctly, because I just logged in on my phone. I want to buy Minecraft but this bug won't let me do that. Please help!
#1169 [16:19] <Guest24912> ive got a problem where I cant log into Minecraft saying my accounts got something wrong with it
#1170 [16:19] <Giggetto2005> Sorry, some time ago I registered on several servers with a password, but at the moment I don't remember it anymore. Is there a way to find it again? So I could start playing on the various servers again
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#1173 [16:20] <Giggetto2005> please help me
#1174 [16:23] <Giggetto2005> is there anyone?
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#1177 [16:26] * Anthony [webchat@pool-108-34-185-68.prvdri.fios.verizon.net] has joined #minecrafthelp
#1178 [16:27] <Anthony> I need help changing my minecraft name
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#1181 [16:31] * ZadeFear [webchat@b0fda702.bb.sky.com] has joined #minecrafthelp
#1182 [16:32] <ZadeFear> Hey, im having this issue when pressing 'Play' on the minecraft launcher. This is what comes up.
#1183 [16:32] <ZadeFear> https://gyazo.com/dd14cf91147d7f3d52584eadea8c18d8
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#1186 [16:41] * Zephyrsc [webchat@69-172-179-239.cable.teksavvy.com] has joined #minecrafthelp
#1187 [16:41] <Zephyrsc> hello
#1188 [16:41] <Zephyrsc> my minecraft wont open
#1189 [16:42] <Zephyrsc> it crashes everytime i press play
#1190 [16:43] <Zephyrsc> my minecraft wont open it crashes every time i press play
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#1193 [16:44] <Zephyrsc> my minecraft wont open
#1194 [16:44] <Zephyrsc> 14:42 <Zephyrsc> it crashes everytime i press play
#1195 [16:45] <Zephyrsc> my minecraft wont open it crashes every time i press play
#1196 [16:46] <PO3Clemson> Hey there guys i accidentally bought the java edition for minecraft, thinking it allows cross play which is not the case. I was wondering if i could be issued a refund to purchase the correct version?
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#1200 [16:47] * Lucas [webchat@90.249.38.65] has joined #minecrafthelp
#1201 [16:47] <Lucas> hello
#1202 [16:48] <Lucas> everytime i launch my minecraft it freezes on the mojang loading screen
#1203 [16:48] <zed> Hello I've purchased minecraft windows 10 edition but for some reason it will not allow to install the game on my microsoft devices.
#1204 [16:49] <Lucas> probably logged in on the wrong account
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#1206 [16:50] <zed> Well I checked and it shows my pc as a device when I go to manage devices, but when I go to install the game it says no devices are compatible
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#1208 [17:06] * Mohammed [webchat@99.232.224.168] has joined #minecrafthelp
#1209 [17:06] <Mohammed> Hello
#1210 [17:07] <Mohammed> I cannot login into my Minecraft account
#1211 [17:07] <Mohammed> it keeps saying invalid usernam eor paassword
#1212 [17:13] <Zephyrsc> my minecraft wont open it crashes every time i press play
#1213 [17:19] * BossProGamer [webchat@38.73.141.11] has joined #minecrafthelp
#1214 [17:21] <BossProGamer> how come when I press log in on Minecraft website it never logs me in it gives me the security question but that that's the only progress I make I wait hours on end and nothing besides that is something going on or
#1215 [17:23] * Kurzberger [webchat@213142096082.public.telering.at] has joined #minecrafthelp
#1216 [17:23] <Kurzberger> hi
#1217 [17:24] * Musa [webchat@cpe-172-101-48-123.maine.res.rr.com] has joined #minecrafthelp
#1218 [17:24] <Kurzberger> german
#1219 [17:24] * BeanMachine32 [webchat@71-86-113-64.dhcp.ftwo.tx.charter.com] has joined #minecrafthelp
#1220 [17:24] <Musa> Hey, I can't load up the game
#1221 [17:25] * Kurzberger [webchat@213142096082.public.telering.at] has quit. (Client Quit)
#1222 [17:25] <Musa> it loads the gives me an error message
#1223 [17:25] <Musa> *then
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#1225 [17:26] <BeanMachine32> Hi, im having the problem that whenever I try to play Minecraft it gives me the 'File is being used by another process' error. I do not have bytefence or any other antivirus installed and it still persists. Any help please?
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#1231 [17:35] <ethtt> hi i would like to refund minecraft
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#1234 [17:49] <moose> I haven't logged into my minecraft account in a couple years, and I can't seem to access it anymore
#1235 [17:49] <moose> I can't recover any information either because none of my emails seems to be working
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#1237 [17:57] * Momo [webchat@cpe-174-102-154-220.wi.res.rr.com] has joined #minecrafthelp
#1238 [17:58] <Momo> I just downloaded a world from the marketplace on my switch and everytime I try and play it, an error comes up
#1239 [17:58] <Momo> Is there anyway to fix this, I just downloaded the world today
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#1242 [18:10] * James [webchat@mobile-107-77-193-230.mobile.att.net] has joined #minecrafthelp
#1243 [18:11] <James> Hi! im having issues trying to migrate my account
#1244 [18:11] * James [webchat@mobile-107-77-193-230.mobile.att.net] has quit. (Client Quit)
#1245 [18:13] <Mohammed> 1
#1246 [18:14] * CubeTheThird [~cubetheth@dhcp-108-168-124-249.cable.user.start.ca] has joined #minecrafthelp
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#1248 [18:22] * Dimpy_ [webchat@a95-95-124-41.cpe.netcabo.pt] has joined #minecrafthelp
#1249 [18:23] <Dimpy_> Hello! Is anyone here that could help me out?
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#1251 [18:24] <CubeTheThird> Dimpy_, what's up?
#1252 [18:24] <Dimpy_> Basically I can't log in to my account from the launcher
#1253 [18:24] <CubeTheThird> Dimpy_, what happens?
#1254 [18:24] <Dimpy_> Sorry! Make sure you are online and try again
#1255 [18:24] <Dimpy_> If your account was created after November 2012 or if it has been migrated, use your email. Otherwise use your username.
#1256 [18:24] <Dimpy_> this happens
#1257 [18:25] <CubeTheThird> ??> Dimpy_ tools/hjt
#1258 [18:25] <Mightyena> Dimpy_: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1259 [18:25] <Mightyena> Dimpy_: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1260 [18:26] <Dimpy_> can you be a bit more clear please?
#1261 [18:26] <Dimpy_> should i install this hijack thing?
#1262 [18:26] <CubeTheThird> Dimpy_, please follow the instructions Absol gave you
#1263 [18:26] <CubeTheThird> err.. Mightyena
#1264 [18:27] <CubeTheThird> loi
#1265 [18:27] <Dimpy_> okok just wanted to be sure
#1266 [18:29] <Dimpy_> https://paste.ubuntu.com/p/2rcr9QC5xN/
#1267 [18:30] <CubeTheThird> ??> Dimpy_ info/mcleaks
#1268 [18:30] <Mightyena> Dimpy_: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#1269 [18:30] <Mightyena> Dimpy_: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#1270 [18:31] <Dimpy_> It was my sister I swear
#1271 [18:31] <CubeTheThird> haha ok
#1272 [18:31] <CubeTheThird> ??> Dimpy_ win/hosts/edit
#1273 [18:31] <Dimpy_> guys thanks a lot tho
#1274 [18:31] <Mightyena> Dimpy_: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#1275 [18:31] <Mightyena> Dimpy_: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#1276 [18:36] <Dimpy_> Alright! I removed those, now i will change my password
#1277 [18:40] <Dimpy_> incredible guys i am impressed
#1278 [18:40] <CubeTheThird> :3
#1279 [18:40] <Dimpy_> I couldn't thank you enought man
#1280 [18:40] <CubeTheThird> no worries
#1281 [18:41] <Dimpy_> that was awesome, sorry for having illegal things on my files. So happy to finally play! #youarethebest
#1282 [18:41] <CubeTheThird> have fun~!
#1283 [18:50] * ewoH [webchat@cpe-184-59-150-250.neo.res.rr.com] has joined #minecrafthelp
#1284 [18:50] <ewoH> Someone got into my account and changed my name I got my account back but I want to change my name back since I run a server and as the admin it's confusing for me to have a different name
#1285 [18:51] <CubeTheThird> ewoH, you got the account back with the name they changed it to? was this with Mojang support's help?
#1286 [18:52] <ewoH> No i still had access to the account so I changed the password but who ever got into my account changed my username and now i can't change it for 30 days
#1287 [18:52] <CubeTheThird> ewoH, ah ok. You'll have to contact Mojang support about it then
#1288 [18:52] <CubeTheThird> ??> ewoH mojang/email
#1289 [18:52] <Mightyena> ewoH: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1290 [18:52] <Mightyena> ewoH: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1291 [18:53] <ewoH> I mean by the time they get back to me I'll be able to change my name
#1292 [18:53] <CubeTheThird> ewoH, that is a possibility. Depends how they prioritize the tickets
#1293 [18:57] * Nick [webchat@66-188-175-49.dhcp.stcd.mn.charter.com] has joined #minecrafthelp
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#1295 [18:57] * Nick is now known as Guest14486
#1296 [18:59] <nybble> hello my account says i changed username yesterday i havent been online for a couple of days! and my skin has changed i have changed pass. but what do i do for changing my username dont wanna wait 29 days?
#1297 [18:59] <CubeTheThird> nybble, you'll have to contact Mojang support
#1298 [18:59] <CubeTheThird> ??> nybble mojang/email
#1299 [18:59] <Mightyena> nybble: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1300 [18:59] <Mightyena> nybble: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1301 [18:59] <nybble> thanks!
#1302 [19:00] <nybble> was searching for it but didnt find it! xD
#1303 [19:00] * Hyshaim [webchat@163.148.8.109.rev.sfr.net] has joined #minecrafthelp
#1304 [19:00] <Guest14486> So it has been a very long time since last playing minecraft, my sister and I got a new computer and we are trying to log into the account but we can't remember our security questions answers. Typically it would be easy to just go into our email and reset the password, however.. The email service that our email for minecraft is through no longer ex
#1305 [19:00] <Guest14486> ists so we can't access it. Am I SOL here or is there something we can do?
#1306 [19:01] <CubeTheThird> Guest14486, you have to contact Mojang support for help with that
#1307 [19:01] <CubeTheThird> ??> Guest14486 mojang/email
#1308 [19:01] <Mightyena> Guest14486: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1309 [19:01] <Mightyena> Guest14486: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
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#1314 [19:11] <plsenablehardcore> hurro?
#1315 [19:11] <plsenablehardcore> I would like to complain
#1316 [19:16] * Gary [webchat@c-174-57-12-116.hsd1.nj.comcast.net] has joined #minecrafthelp
#1317 [19:17] <Gary> i need help
#1318 [19:17] * dday9701 [webchat@cpe-74-138-122-100.kya.res.rr.com] has joined #minecrafthelp
#1319 [19:18] <Gary> my minecraft laauncher opens perfectly but when i press play it loads then crashes
#1320 [19:19] <dday9701> I tried to purchase the java edition of Minecraft today and I bought a card from the store. When I put the code from the card in and I enter an online username it tells me that I haven't created an online username
#1321 [19:19] <Gary> create an account first
#1322 [19:20] <dday9701> I did
#1323 [19:20] <Gary> oh
#1324 [19:20] <dday9701> yeah it did the same when I tried to buy it with a credit card
#1325 [19:21] <CubeTheThird> Gary, do you have a crash report?
#1326 [19:21] <Gary> i dont know how to get it
#1327 [19:21] <CubeTheThird> dday9701, where does it say you don't have a username?
#1328 [19:21] <CubeTheThird> ??> Gary launcher/log
#1329 [19:21] <Mightyena> Gary: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#1330 [19:22] <dday9701> on the Minecraft profile time to buy page
#1331 [19:22] <CubeTheThird> dday9701, on minecraft.net ?
#1332 [19:24] <dday9701> yes
#1333 [19:24] <CubeTheThird> dday9701, what username are you trying to register?\
#1334 [19:25] <Gary> i think this is it?
#1335 [19:25] <Gary> The game crashed whilst rendering overlay
#1336 [19:25] <Gary> Error: n: Non [a-z0-9/._-] character in path of location: minecraft:blocks/yellow road
#1337 [19:25] * Absol kicked Gary from #minecrafthelp (Reason: ary :Stop spamming)
#1338 [19:25] <dday9701> mypleasure02206
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#1340 [19:25] * Gary [webchat@c-174-57-12-116.hsd1.nj.comcast.net] has joined #minecrafthelp
#1341 [19:26] <CubeTheThird> dday9701, hmm... can you try with a different browser?
#1342 [19:26] <CubeTheThird> Gary, paste it onto http://paste.ubuntu.com and give the URL here.
#1343 [19:26] * ba7888b72413a16a [~ba7888b72@66.109.211.150] has quit. (Quit: WeeChat 2.5)
#1344 [19:27] <Bonbon> Hello! I have an issue with logging in the game
#1345 [19:27] <Gary> how do i use that?
#1346 [19:27] <CubeTheThird> Bonbon, what issue?
#1347 [19:27] <Bonbon> It doesnt tell me much other than this
#1348 [19:27] <Bonbon> https://puu.sh/E5HpR/e71352e96d.png
#1349 [19:27] <CubeTheThird> Gary, follow the pictures on https://minecraftirc.net/support-articles/get-minecraft-log/
#1350 [19:27] <CubeTheThird> Bonbon, ah. Are you using a VPN or proxy?
#1351 [19:28] <Gary> https://paste.ubuntu.com/p/SxWzqQT44m/
#1352 [19:28] <Gary> is that it?
#1353 [19:28] <CubeTheThird> Gary, it looks like you may be using a texture pack that's causing problems
#1354 [19:28] <Gary> how do i fix it?
#1355 [19:28] <CubeTheThird> ??> Gary mac/.minecraft
#1356 [19:28] <Mightyena> Gary: To get at Minecraft's locally stored files on a Mac, in the Finder, from the Go menu, select 'Go to Folder', and type in: ~/Library/Application Support/minecraft, and click Go.
#1357 [19:29] * ba7888b72413a16a [~ba7888b72@66.109.211.150] has joined #minecrafthelp
#1358 [19:29] * PrismFave [webchat@174-27-69-222.bois.qwest.net] has joined #minecrafthelp
#1359 [19:29] <PrismFave> Hello
#1360 [19:29] <Bonbon> Stupid question, how do I know if its VPN or proxy?
#1361 [19:30] <PrismFave> what is
#1362 [19:30] <CubeTheThird> PrismFave, hello
#1363 [19:30] <CubeTheThird> Bonbon, do you have either, is the question I'm asking. You can say No if you don't
#1364 [19:30] <Bonbon> Dont think I do
#1365 [19:30] <PrismFave> ok i have talked to somebody already but i had to go so yeah
#1366 [19:30] <CubeTheThird> Bonbon, hmm I can have you run a malware scan then, but you might need to contact Microsoft support otherwise
#1367 [19:30] <CubeTheThird> ??> Bonbon av/adwcleaner
#1368 [19:30] <Mightyena> Bonbon: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#1369 [19:30] <Mightyena> Bonbon: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1370 [19:30] <PrismFave> i am so tired of this like why cant i hust play
#1371 [19:30] <PrismFave> xd
#1372 [19:30] <Gary> what do i do now?
#1373 [19:31] <PrismFave> just*
#1374 [19:31] <CubeTheThird> PrismFave, what problem are you having?
#1375 [19:31] <PrismFave> cant login'
#1376 [19:31] <Bonbon> Alright one moment
#1377 [19:31] <PrismFave> let me open minecraft
#1378 [19:31] <CubeTheThird> Gary, there, open the resourcepacks folder
#1379 [19:31] <CubeTheThird> PrismFave, what happens when you try logging in?
#1380 [19:31] <Gary> and then?
#1381 [19:31] <PrismFave> it says error that invalid password
#1382 [19:31] <PrismFave> i have changed
#1383 [19:32] <PrismFave> Invalid email or password
#1384 [19:32] <PrismFave> If your account was created after November 2012 or if it has been migrated, use your email. Otherwise use your username.
#1385 [19:32] <PrismFave> it says that
#1386 [19:32] * Bonbon [webchat@0115300433.0.fullrate.ninja] has quit. (Quit: webchat.esper.net)
#1387 [19:32] <dday9701> im trying another browser right now
#1388 [19:32] <Gary> what do i do now?
#1389 [19:32] <CubeTheThird> PrismFave, what happens on minecraft.net login?
#1390 [19:33] <PrismFave> i cant XD
#1391 [19:33] <CubeTheThird> Gary, remove the resource packs there
#1392 [19:33] <PrismFave> the login button doesnt work
#1393 [19:33] <PrismFave> just goes gray
#1394 [19:33] <PrismFave> grey*
#1395 [19:33] <PrismFave> idk
#1396 [19:33] <CubeTheThird> PrismFave, are you using a VPN or a proxy?
#1397 [19:33] <PrismFave> nop[e
#1398 [19:33] <PrismFave> nope*
#1399 [19:33] <CubeTheThird> ??> PrismFave info/mcleaks
#1400 [19:33] <Mightyena> PrismFave: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#1401 [19:33] <Mightyena> PrismFave: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#1402 [19:33] <PrismFave> i did do the host thing
#1403 [19:34] <PrismFave> ill try agan
#1404 [19:34] * Bonbon [webchat@0115300433.0.fullrate.ninja] has joined #minecrafthelp
#1405 [19:34] <Bonbon> I am back
#1406 [19:34] * toonoobforu [webchat@S0106907240091f2e.vc.shawcable.net] has joined #minecrafthelp
#1407 [19:35] <PrismFave> i HAD mc leaks bc i didnt know what it was
#1408 [19:35] <toonoobforu> i cant login to minecraft, i bought the game today? help??
#1409 [19:35] <PrismFave> but i got rid of it
#1410 [19:35] <CubeTheThird> toonoobforu, what happens?
#1411 [19:35] * Zamorak523 [webchat@pc-146-235-83-200.cm.vtr.net] has joined #minecrafthelp
#1412 [19:35] <CubeTheThird> PrismFave, did you edit your hosts file too?
#1413 [19:35] <PrismFave> yea
#1414 [19:35] <Zamorak523> Hola?
#1415 [19:35] <CubeTheThird> ??> PrismFave tools/hjt
#1416 [19:35] <Mightyena> PrismFave: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1417 [19:35] <Mightyena> PrismFave: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1418 [19:35] <CubeTheThird> hello Zamorak523
#1419 [19:35] <PrismFave> i DID that
#1420 [19:36] <Gary> it worked!!!!!! thank you so much :))))))))
#1421 [19:36] <CubeTheThird> PrismFave, can you make a new report please
#1422 [19:36] <PrismFave> ill do it again
#1423 [19:36] <CubeTheThird> Gary, awesome!
#1424 [19:36] <Zamorak523> Hello I need help with my account
#1425 [19:36] <Bonbon> I finished the scan
#1426 [19:36] <Zamorak523> please
#1427 [19:36] * Gary [webchat@c-174-57-12-116.hsd1.nj.comcast.net] has quit. (Quit: webchat.esper.net)
#1428 [19:36] <toonoobforu> i tried logging into my account for minecraft and it said invaild email/passowrd then i tried logging into the website but it didnt go through
#1429 [19:36] <dday9701> using chrome instead didn't work
#1430 [19:36] <CubeTheThird> Zamorak523, what's the problem?
#1431 [19:36] <toonoobforu> i also tried forgot password to see if that would work
#1432 [19:36] <toonoobforu> it doesnt
#1433 [19:36] * loki [webchat@c-73-51-165-237.hsd1.il.comcast.net] has joined #minecrafthelp
#1434 [19:36] <CubeTheThird> toonoobforu, what happens on minecraft.net ?
#1435 [19:37] <CubeTheThird> dday9701, hmm that's odd. Have you tried choosing a different name by chance?
#1436 [19:37] <PrismFave> CubeTheThird https://paste.ubuntu.com/p/MTQzDyRcf7/
#1437 [19:37] <toonoobforu> no respond, i tried clicking login but it doesnt seem to work on firefox and on chrome
#1438 [19:37] <Zamorak523> I played minecraft again after a long time and my account was migrated
#1439 [19:37] <dday9701> yes I have nothing seems to work
#1440 [19:37] <PrismFave> same
#1441 [19:38] <Zamorak523> and I want to know how to get it back
#1442 [19:38] <PrismFave> when i click login nothing works on firefox and chrome aswell
#1443 [19:38] <CubeTheThird> toonoobforu, are you using a VPN or a proxy?
#1444 [19:38] <CubeTheThird> PrismFave, one moment
#1445 [19:38] <toonoobforu> no vpn or proxy
#1446 [19:39] <PrismFave> mk
#1447 [19:39] <CubeTheThird> ??> toonoobforu info/mcleaks
#1448 [19:39] <Mightyena> toonoobforu: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#1449 [19:39] <Mightyena> toonoobforu: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#1450 [19:39] <toonoobforu> it works on my phone when i login but it doesnt work on my desktop
#1451 [19:39] <CubeTheThird> Zamorak523, contact Mojang support
#1452 [19:39] <CubeTheThird> ??> Zamorak523 mojang/email
#1453 [19:39] <Mightyena> Zamorak523: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1454 [19:39] <Mightyena> Zamorak523: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1455 [19:39] <PrismFave> I LOGGED IN
#1456 [19:39] <PrismFave> ON THE WEBSITE
#1457 [19:39] <CubeTheThird> PrismFave, from what I see in your report your hosts file still needs to be fixed
#1458 [19:39] <PrismFave> how?
#1459 [19:40] <CubeTheThird> ??> PrismFave win/hosts/edit
#1460 [19:40] <Mightyena> PrismFave: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#1461 [19:40] <Mightyena> PrismFave: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#1462 [19:40] <PrismFave> it says "Validating access token..."
#1463 [19:40] <PrismFave> and i did open it
#1464 [19:40] <PrismFave> searched for mojang
#1465 [19:40] <PrismFave> got rid of it
#1466 [19:40] <PrismFave> yes ik
#1467 [19:40] <CubeTheThird> PrismFave, perhaps you didn't save the changes?
#1468 [19:40] <PrismFave> no IP's of the 35 thing
#1469 [19:40] <PrismFave> and uyes i did
#1470 [19:40] <PrismFave> yes i did MULTIPLE times
#1471 [19:40] <CubeTheThird> PrismFave, well the report shows it still there...
#1472 [19:41] <CubeTheThird> PrismFave, you sure you removed mcleaks and whatnot?
#1473 [19:41] <loki> hello! so I am trying to buy Minecraft and it says error occurred while placing order please verify email and try again.
#1474 [19:41] <PrismFave> yeah
#1475 [19:41] <PrismFave> one second
#1476 [19:41] <Zamorak523> My problem is that I only remember my Name Account that is Zamorak523, and I want to know if you can tell me my email.
#1477 [19:42] <PrismFave> both hosts it says "cannot find 'mojang"
#1478 [19:42] <CubeTheThird> PrismFave, what do you mean by "both"?
#1479 [19:42] <CubeTheThird> Zamorak523, we don't have access to that information
#1480 [19:42] <PrismFave> there is a "hosts" file and a "hosts.ics"
#1481 [19:42] <CubeTheThird> PrismFave, can you send me a copy of the contents of the hosts file on https://paste.ubuntu.com
#1482 [19:42] <PrismFave> which one
#1483 [19:43] <CubeTheThird> PrismFave, the normal one
#1484 [19:43] <PrismFave> mk
#1485 [19:43] <PrismFave> one sec
#1486 [19:43] <Zamorak523> :/
#1487 [19:43] <PrismFave> CubeTheThird https://paste.ubuntu.com/p/fnpzyKb7TB/
#1488 [19:43] * BeanMachine32 [webchat@71-86-113-64.dhcp.ftwo.tx.charter.com] has joined #minecrafthelp
#1489 [19:44] <CubeTheThird> PrismFave, hmmm... alright.. you might need to reboot your PC in that case
#1490 [19:44] <PrismFave> i do?
#1491 [19:44] <PrismFave> ok brb
#1492 [19:44] <CubeTheThird> loki, have you already made an account on mojang.com ?
#1493 [19:44] <PrismFave> anything else i need to know or shuld i reboot
#1494 [19:45] <PrismFave> should*
#1495 [19:45] <PrismFave> well brb
#1496 [19:45] * PrismFave [webchat@174-27-69-222.bois.qwest.net] has quit. (Quit: webchat.esper.net)
#1497 [19:45] <loki> yes I have
#1498 [19:46] <CubeTheThird> loki, can you try using a different browser?
#1499 [19:46] <loki> yes
#1500 [19:46] <Bonbon> CubeTheThird I ran the scan
#1501 [19:47] <CubeTheThird> Bonbon, any change with the login?
#1502 [19:47] <Bonbon> none at all
#1503 [19:47] * PrismFave [webchat@174-27-69-222.bois.qwest.net] has joined #minecrafthelp
#1504 [19:47] <PrismFave> still an error
#1505 [19:48] <PrismFave> i logged in on minecraft.net
#1506 [19:48] <CubeTheThird> PrismFave, what's the error in the launcher?
#1507 [19:48] <PrismFave> "Invalid email or password
#1508 [19:48] <PrismFave> If your account was created after November 2012 or if it has been migrated, use your email. Otherwise use your username."
#1509 [19:49] <toonoobforu> ill be back imma restart computer
#1510 [19:49] * toonoobforu [webchat@S0106907240091f2e.vc.shawcable.net] has quit. (Quit: webchat.esper.net)
#1511 [19:49] <CubeTheThird> PrismFave, and you are indeed using the same email + password on both right?
#1512 [19:49] <PrismFave> yes
#1513 [19:49] <PrismFave> sir/ma'am
#1514 [19:49] <PrismFave> reinstalled minecraft
#1515 [19:49] <PrismFave> c'mon same error
#1516 [19:50] <PrismFave> i don't want to waste $26.95
#1517 [19:50] <Bonbon> CubeTheThird no change at all
#1518 [19:50] <CubeTheThird> PrismFave, are you are using the official launcher from https://minecraft.net/download right ?
#1519 [19:50] <PrismFave> Yep
#1520 [19:50] <CubeTheThird> Bonbon, ok then you'll need to contact microsoft support
#1521 [19:50] <Bonbon> Alright :T
#1522 [19:50] <PrismFave> i logged in and went to "Trial & Download"
#1523 [19:51] <PrismFave> got it
#1524 [19:51] <PrismFave> and same error
#1525 [19:51] <CubeTheThird> PrismFave, hmm ok. I know I'm being annoying in asking but can you make another new trend micro report please?
#1526 [19:51] <PrismFave> a what?
#1527 [19:51] <CubeTheThird> PrismFave, trend micro hijackthis ?
#1528 [19:51] <PrismFave> ok
#1529 [19:51] <PrismFave> its not
#1530 [19:51] <PrismFave> i need the paste bin
#1531 [19:52] <BeanMachine32> Hi, I asked this earlier but I accidentally logged out and lost it. Im having the 'file is being used by another process' bug. I dont have bytefence or any other antivirus installed but the problem persists. Help please?
#1532 [19:52] <PrismFave> task manager
#1533 [19:52] <CubeTheThird> PrismFave, https://paste.ubuntu.com
#1534 [19:52] <CubeTheThird> BeanMachine32, first, can you reboot your computer and try again?
#1535 [19:52] <BeanMachine32> Tried that,
#1536 [19:52] <PrismFave> CubeTheThird https://paste.ubuntu.com/p/dyWKKzw88F/
#1537 [19:53] <BeanMachine32> Still nothing.
#1538 [19:53] * toonoobforu [webchat@S0106907240091f2e.vc.shawcable.net] has joined #minecrafthelp
#1539 [19:53] <toonoobforu> i deleted and uninstalled minecraft and anything to do with mojang
#1540 [19:53] <toonoobforu> it doesnt work?
#1541 [19:53] <CubeTheThird> ??> BeanMachine32 tools/hjt
#1542 [19:53] <Mightyena> BeanMachine32: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1543 [19:53] <Mightyena> BeanMachine32: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1544 [19:54] <CubeTheThird> toonoobforu, did you edit your hosts file as per the instructions?
#1545 [19:54] <CubeTheThird> PrismFave, can you open cmd?
#1546 [19:54] <PrismFave> sure one sec
#1547 [19:54] <loki> ok so I did try a different browser and it still didn't work
#1548 [19:54] <toonoobforu> oh what do i have to do
#1549 [19:54] <toonoobforu> sorry i didnt see what you said
#1550 [19:54] <PrismFave> CubeTheThird its open
#1551 [19:54] * juancito [webchat@cpe-181-44-188-106.telecentro-reversos.com.ar] has joined #minecrafthelp
#1552 [19:54] <CubeTheThird> loki, what's the exact error?
#1553 [19:55] <CubeTheThird> ??> toonoobforu win/hosts/edit
#1554 [19:55] <Mightyena> toonoobforu: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#1555 [19:55] <Mightyena> toonoobforu: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#1556 [19:55] <CubeTheThird> PrismFave, run this: ping authserver.mojang.com
#1557 [19:55] <PrismFave> k
#1558 [19:55] <juancito> Hola. Alguien que hable español asi no tengo que andar traduciendo.
#1559 [19:55] <PrismFave> Request Timed OUt
#1560 [19:55] <PrismFave> four times
#1561 [19:55] <PrismFave> nvm 3
#1562 [19:56] <loki> it says "an error occurred while placing order please verify credit card again and try again
#1563 [19:56] <PrismFave> 4 packets lost
#1564 [19:56] <toonoobforu> ok whats next
#1565 [19:56] * Zamorak523 [webchat@pc-146-235-83-200.cm.vtr.net] has quit. (Quit: webchat.esper.net)
#1566 [19:56] <CubeTheThird> PrismFave, what IP address did it give you?
#1567 [19:56] <juancito> bay bay feos que no hablan español
#1568 [19:56] <PrismFave> 35.156.90.191
#1569 [19:56] <juancito> a bAYGBF?C
#1570 [19:56] * juancito [webchat@cpe-181-44-188-106.telecentro-reversos.com.ar] has quit. (Client Quit)
#1571 [19:56] <CubeTheThird> loki, ahh ok. Can you try using the paypal option instead? it should allow you to use a credit card without making an account
#1572 [19:57] <CubeTheThird> PrismFave, ya that's the wrong one....
#1573 [19:57] <PrismFave> O
#1574 [19:57] <PrismFave> OMG
#1575 [19:57] <PrismFave> how to fix
#1576 [19:57] <PrismFave> xd
#1577 [19:57] <CubeTheThird> PrismFave, to be clear, in what folder is the hosts file you were looking at?
#1578 [19:57] <PrismFave> i moved it i thinlk
#1579 [19:57] <loki> ok ill try
#1580 [19:58] <PrismFave> to C:/Program Files(x86)/Hosts
#1581 [19:58] * Bonbon [webchat@0115300433.0.fullrate.ninja] has quit. (Quit: webchat.esper.net)
#1582 [19:58] <PrismFave> is it the wrong location
#1583 [19:59] <PrismFave> ...
#1584 [19:59] <CubeTheThird> PrismFave, ya.. that's not it
#1585 [19:59] <PrismFave> ok
#1586 [20:00] <PrismFave> what DO i do
#1587 [20:00] <PrismFave> ?
#1588 [20:00] <CubeTheThird> PrismFave, it's in C:\Windows\System32\drivers\etc
#1589 [20:00] <PrismFave> omg ok
#1590 [20:00] <PrismFave> let me move it
#1591 [20:00] <CubeTheThird> PrismFave, stop moving it
#1592 [20:00] <PrismFave> im moving it back
#1593 [20:00] <CubeTheThird> PrismFave, ahh gotcha
#1594 [20:00] <PrismFave> yea
#1595 [20:01] <toonoobforu> i think i got the same problem as prism
#1596 [20:01] <toonoobforu> lmao same ip address tooo
#1597 [20:02] <PrismFave> omg
#1598 [20:02] <PrismFave> dude
#1599 [20:02] <PrismFave> theres 2 hosts!
#1600 [20:02] <CubeTheThird> yup remove them
#1601 [20:02] <PrismFave> both?
#1602 [20:02] <CubeTheThird> yes
#1603 [20:02] <PrismFave> mk
#1604 [20:02] <CubeTheThird> toonoobforu, same for you. Remove the lines in the file that have Mojang in it
#1605 [20:04] <PrismFave> OMG I PINGED AND ITS A NEW IP
#1606 [20:04] <PrismFave> LET ME TRY
#1607 [20:04] <toonoobforu> idk where the file is located tbh
#1608 [20:04] <PrismFave> OMG TYTYTYTYTY
#1609 [20:04] <loki> still says no...hhhhhh
#1610 [20:04] <PrismFave> ITY WORKS
#1611 [20:04] <PrismFave> YES
#1612 [20:04] <PrismFave> AAAAAAAAAA
#1613 [20:04] <CubeTheThird> PrismFave, awesome!!
#1614 [20:04] <PrismFave> TY
#1615 [20:04] <PrismFave> YEET IMA PLAY JAVA BYEEE
#1616 [20:05] <CubeTheThird> toonoobforu, did you follow the instructions Mightyena gave you? it should have you open notepad
#1617 [20:05] <CubeTheThird> loki, umm.. are you using a pre-paid credit card?
#1618 [20:05] <toonoobforu> 35.156.90.191 authserver.mojang.com
#1619 [20:05] <toonoobforu> 35.156.90.191 sessionserver.mojang.com
#1620 [20:05] <toonoobforu> thats what i got
#1621 [20:05] * Absol kicked toonoobforu from #minecrafthelp (Reason: oonoobforu :Stop spamming)
#1622 [20:06] * toonoobforu [webchat@S0106907240091f2e.vc.shawcable.net] has joined #minecrafthelp
#1623 [20:06] <toonoobforu> ya
#1624 [20:06] <toonoobforu> thats what i got
#1625 [20:06] <CubeTheThird> toonoobforu, ya remove those lines, and save the file
#1626 [20:06] * loki [webchat@c-73-51-165-237.hsd1.il.comcast.net] has quit. (Quit: webchat.esper.net)
#1627 [20:07] <toonoobforu> then whats next
#1628 [20:07] <CubeTheThird> toonoobforu, try logging in again
#1629 [20:08] <toonoobforu> it works now :) thankyou for your hardwork
#1630 [20:08] <toonoobforu> see you soon hahaah
#1631 [20:08] <dday9701> i have tried using chrome and firefox to activate the redeem code and it still is saying to enter my profile name
#1632 [20:08] * toonoobforu [webchat@S0106907240091f2e.vc.shawcable.net] has quit. (Client Quit)
#1633 [20:09] <CubeTheThird> hmm
#1634 [20:09] <CubeTheThird> ??> dday9701 tools/hjt
#1635 [20:09] <Mightyena> dday9701: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1636 [20:09] <Mightyena> dday9701: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1637 [20:12] * Ally [webchat@207-68-213-224.nctc.net] has joined #minecrafthelp
#1638 [20:14] <Ally> Hi, I purchased minecraft in 2011 and haven't had any problems downloading or installing the gave but when I tried to install it on my 2018 macbook pro running on Mojave, the launcher won't open the game at all. It says Java Runtime Error. How can I fix this?
#1639 [20:14] <BeanMachine32> HijackThis isn't downloading, but ill keep trying.
#1640 [20:15] <CubeTheThird> ??> Ally launcher/log
#1641 [20:15] <Mightyena> Ally: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#1642 [20:15] <CubeTheThird> BeanMachine32, you can't download it? hmm let's have you run a malware scan
#1643 [20:15] <CubeTheThird> ??> BeanMachine32 av/adwcleaner
#1644 [20:15] <Mightyena> BeanMachine32: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#1645 [20:15] <Mightyena> BeanMachine32: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1646 [20:17] * lead_pipe23 [~Lead@38.29.184.194] has quit. (Ping timeout: 190 seconds)
#1647 [20:17] <Ally> I ran a malware scan and no problems showed up. When trying to install minecraft, nothing opens up but the error.
#1648 [20:18] <Ally> The launcher won't even open up
#1649 [20:18] <CubeTheThird> Ally, you have anti-virus?
#1650 [20:18] * FirestarJr [webchat@135-180-42-218.fiber.dynamic.sonic.net] has joined #minecrafthelp
#1651 [20:18] <FirestarJr> help
#1652 [20:19] <Ally> I already have malwarebytes installed and ran a whole scan of my computer
#1653 [20:19] <FirestarJr> I need help with minecraft
#1654 [20:19] <FirestarJr> Please help me
#1655 [20:19] <CubeTheThird> FirestarJr, what's the problem...?
#1656 [20:19] <CubeTheThird> Ally, ok. Can you make sure your system is up-to-date?
#1657 [20:20] <FirestarJr> Every time I do minecraft multiplayer on anything other than 1.12.2 Forge, after a few seconds it goes to the options screen, like the screen when you press esc
#1658 [20:20] * lead_pipe23 [~Lead@38.29.184.194] has joined #minecrafthelp
#1659 [20:20] <Ally> Yes, that's why I downloaded my system to Mojave (the current mac operating system). I was originally on High Sierra which was the last version. The launcher refused to open on either.
#1660 [20:20] <CubeTheThird> FirestarJr, on vanilla minecraft?
#1661 [20:20] <FirestarJr> If I click back to game, it happens again after 10 seconds
#1662 [20:21] <FirestarJr> On a public server
#1663 [20:21] <FirestarJr> Such as Hypixel, the Hive, or Becto
#1664 [20:21] <CubeTheThird> Ally, do you have any error logs?
#1665 [20:21] <FirestarJr> But It only doesn't happen when Im on 1.12.2 Forge
#1666 [20:21] <FirestarJr> Does forge have anything to do with it?
#1667 [20:22] <FirestarJr> And how do i fix it?
#1668 [20:22] <FirestarJr>
#1669 [20:22] <FirestarJr>
#1670 [20:22] <FirestarJr> Please help
#1671 [20:22] <Ally> Right now it only says the minecraft launcher quit unexpectedly.
#1672 [20:22] <CubeTheThird> FirestarJr, you didn't answer my question. Does this happen in vanilla minecraft
#1673 [20:23] <FirestarJr> Yes
#1674 [20:23] <FirestarJr> I think
#1675 [20:23] <CubeTheThird> Ally, and to be clear, you got it from https://minecraft.net/download right?
#1676 [20:23] <FirestarJr> Are servers vanilla?
#1677 [20:23] <CubeTheThird> FirestarJr, ok let me ask this then, does it happen in singleplayer?
#1678 [20:23] <FirestarJr> no
#1679 [20:23] <dday9701> https://paste.ubuntu.com/p/WnN5Q5Bmrf/
#1680 [20:23] <Ally> Yes, I logged into my mojang account and it confirmed I already purchased minecraft and downloaded it from the official site.
#1681 [20:24] <dday9701> I was told to give this link for suppot
#1682 [20:24] <CubeTheThird> FirestarJr, hmm that's odd. Let's try doing a clean install of the game to start then
#1683 [20:24] <CubeTheThird> ??> FirestarJr win/reinst
#1684 [20:24] <Mightyena> FirestarJr: You may need to reinstall the locally installed files that Minecraft puts into place.
#1685 [20:24] <Mightyena> FirestarJr: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#1686 [20:24] <FirestarJr> im on a mac
#1687 [20:24] <CubeTheThird> dday9701, hmm... I'm not seeing anything problematic there either
#1688 [20:25] <FirestarJr> whats the windos+R key
#1689 [20:25] <CubeTheThird> ??> FirestarJr mac/reinst
#1690 [20:25] <Mightyena> FirestarJr: You may need to reinstall the locally installed files that Minecraft puts into place.
#1691 [20:25] <Mightyena> FirestarJr: To do so, run the following command in a terminal: curl -L https://git.io/rmc | sh
#1692 [20:25] <dday9701> is there anything else that could be done
#1693 [20:26] <CubeTheThird> dday9701, I'm honestly not really sure, unless the names you're trying to register aren't valid...
#1694 [20:27] * FirestarJr [webchat@135-180-42-218.fiber.dynamic.sonic.net] has quit. (Quit: webchat.esper.net)
#1695 [20:28] <dday9701> i tried typing in binary for my username and it worked
#1696 [20:28] <CubeTheThird> dday9701, huh strange
#1697 [20:31] <dday9701> very strange but im gonna keep the user name i guess
#1698 [20:32] <Ally> The game runs fine on my brother's older laptop that runs on El Capitan, but it will not run on any of my operating systems.
#1699 [20:32] <CubeTheThird> Ally, let's see if there are any logs
#1700 [20:32] <CubeTheThird> ??> Ally mac/.minecraft
#1701 [20:32] <Mightyena> Ally: To get at Minecraft's locally stored files on a Mac, in the Finder, from the Go menu, select 'Go to Folder', and type in: ~/Library/Application Support/minecraft, and click Go.
#1702 [20:35] <Ally> Mightyena, it brought up a bunch of different folders
#1703 [20:35] <CubeTheThird> Ally, is there a file there called latest.log or launcher log?
#1704 [20:35] <Ally> it did not bring up a minecraft folder at all
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#1706 [20:36] * TOM0 [webchat@c-73-178-169-98.hsd1.nj.comcast.net] has joined #minecrafthelp
#1707 [20:36] <CubeTheThird> Ally, you used the "go to folder" right?
#1708 [20:37] <TOM0> help newer versions of the game crash upon start. it appears anything newer then 1.5.2 crashes
#1709 [20:37] <Ally> yes, it brought up a bunch of folders but none that specifically said minecraft
#1710 [20:37] <CubeTheThird> TOM0, do you get a crash report?
#1711 [20:37] <Ally> no latest.log either
#1712 [20:38] <CubeTheThird> Ally, I assume you've tried uninstalling and reinstalling the game launcher?
#1713 [20:38] <Ally> many times. Is there a way I can completely uninstall it rather than throwing it in the trash and emptying it? I've tried redownloading about 5 times
#1714 [20:38] <TOM0> it just says error game crashed an unexpected issue occurred and the game has crashed. we are sorry for this inconvenience
#1715 [20:38] * Nick [webchat@cpe-24-160-99-204.tampabay.res.rr.com] has joined #minecrafthelp
#1716 [20:39] <CubeTheThird> ??> Ally mac/reinst
#1717 [20:39] <Mightyena> Ally: You may need to reinstall the locally installed files that Minecraft puts into place.
#1718 [20:39] <Mightyena> Ally: To do so, run the following command in a terminal: curl -L https://git.io/rmc | sh
#1719 [20:39] * Nick is now known as Guest392
#1720 [20:39] <CubeTheThird> ??> TOM0 launcher/log
#1721 [20:39] <Mightyena> TOM0: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#1722 [20:39] <Guest392> I have a technical error with Java out of memory although I have 16 GB of ram and a Beefy video card and good processor
#1723 [20:40] <CubeTheThird> Guest392, do you have a crash report or error log of some kind?
#1724 [20:41] <Ally> Mightyena I put the command in the terminal and hit enter. now what?
#1725 [20:41] <TOM0> https://paste.ubuntu.com/p/BkHbKyCQcx/
#1726 [20:42] <CubeTheThird> Ally, once it's done, try opening the launcher again
#1727 [20:42] <CubeTheThird> TOM0, hmm not much useful there. Let's check your video drivers
#1728 [20:42] <CubeTheThird> ??> TOM0 win/dxdiag
#1729 [20:42] <Mightyena> TOM0: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1730 [20:44] * ElectricXN [webchat@c-73-22-164-152.hsd1.il.comcast.net] has joined #minecrafthelp
#1731 [20:44] <Ally> CubeTheThird, nope. nothing opened. Just an error saying the launcher quit unexpectedly.
#1732 [20:44] <ElectricXN> hellooo
#1733 [20:44] <ElectricXN> i am here for some assistance
#1734 [20:44] <CubeTheThird> ElectricXN, with what problem?
#1735 [20:44] <ElectricXN> My nintendo switch, a loading problem
#1736 [20:44] <ElectricXN> A certain world
#1737 [20:44] <TOM0> https://paste.ubuntu.com/p/xRFHh8Zf5R/
#1738 [20:45] <CubeTheThird> ElectricXN, sorry, we mainly assist with the java edition here. You'll want to try either the minecraft forums, the subreddit or the bug tracker
#1739 [20:45] <ElectricXN> alright then
#1740 [20:46] * ElectricXN [webchat@c-73-22-164-152.hsd1.il.comcast.net] has quit. (Client Quit)
#1741 [20:46] <CubeTheThird> TOM0, hmm something weird with your logs. Are you using an external GPU?
#1742 [20:46] <TOM0> no
#1743 [20:47] <CubeTheThird> TOM0, do you have monitors plugged in over USB?
#1744 [20:47] <TOM0> yes
#1745 [20:47] <TOM0> 2 external monitors
#1746 [20:47] <CubeTheThird> TOM0, ah that's what I'm seeing. Do you have issues if those aren't plugged in?
#1747 [20:47] <TOM0> honestly havent tried
#1748 [20:49] * needshelpwminecraft [webchat@gpc-72-8-193-219-ne.gpcom.net] has joined #minecrafthelp
#1749 [20:49] * Maisy_ [webchat@host-64-234-10-106.nctv.com] has joined #minecrafthelp
#1750 [20:49] <TOM0> okay it works with the monitors disconnected
#1751 [20:50] * Maisy_ [webchat@host-64-234-10-106.nctv.com] has quit. (Client Quit)
#1752 [20:50] <TOM0> is that something i can fix easily?
#1753 [20:51] <needshelpwminecraft> I bought the Minecraft Java edition from the website a while ago when I had an Apple computer. I know have a Windows 10 computer and people with Microsoft accounts want to play with me. Is there a way to link in my Microsoft account?
#1754 [20:51] <CubeTheThird> TOM0, I suspect it could be a driver issue. Let's try updating your intel drivers first. One moment
#1755 [20:52] <CubeTheThird> needshelpwminecraft, depending on when you purchased the game, you may be able to get a code for the Windows 10 edition on your account page on account.mojang.com/me
#1756 [20:52] <CubeTheThird> needshelpwminecraft, otherwise it's a separate purchase
#1757 [20:52] <needshelpwminecraft> Ok, thanks
#1758 [20:53] <Ally> CubeTheThird, Mightyena, any other suggestions? if not that's alright. I'm at a deadend.
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#1760 [20:54] * Fire_Dust [webchat@190.237.26.196] has quit. (Client Quit)
#1761 [20:54] <CubeTheThird> Ally, honestly I'm not too sure, unless malwarebytes is blocking it somehow. It's unfortunately quite difficult to diagnose issues on mac
#1762 [20:54] * FIrestarJr [webchat@135-180-42-218.fiber.dynamic.sonic.net] has joined #minecrafthelp
#1763 [20:54] <FIrestarJr> Im back
#1764 [20:54] <FIrestarJr> It still didnt work
#1765 [20:55] <Ally> CubeTheThird, I completely understand. I used to run it back on Windows for the past 7 years. I appreciate your time!
#1766 [20:56] * stuckondemomode [webchat@c-73-173-101-215.hsd1.md.comcast.net] has joined #minecrafthelp
#1767 [20:56] <FIrestarJr> Please help
#1768 [20:57] <FIrestarJr> MY MINECRAFT ALWAYS GOES TO ESCAPE SCREEN WHEN IM ON A SERVER IF IT IS NOT ON 1.12.2 FORGE PLEASE HELP
#1769 [20:57] <FIrestarJr> SOMEONE PLEASE
#1770 [20:57] <CubeTheThird> FIrestarJr, have a bit of patience please....
#1771 [20:57] <FIrestarJr> Cube the third
#1772 [20:57] <FIrestarJr> sorry
#1773 [20:57] <stuckondemomode> Hey, I purchased Minecraft in 2013, however the game has been removed from my account and I am stuck in demo mode. Any ideas?
#1774 [20:57] <FIrestarJr> caps lock was on accident
#1775 [20:58] <CubeTheThird> FIrestarJr, in-game, can you hold f3+c until it crashes?
#1776 [20:58] <CubeTheThird> stuckondemomode, what's your minecraft username?
#1777 [20:58] <stuckondemomode> TheAegis
#1778 [20:58] <FIrestarJr> stuckondemomode try logging out and back in, if not log in on mojangs website
#1779 [20:58] * random_guy [webchat@c-73-192-139-194.hsd1.ca.comcast.net] has joined #minecrafthelp
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#1781 [20:58] * Alizykr [webchat@pool-173-68-30-91.nycmny.fios.verizon.net] has joined #minecrafthelp
#1782 [20:58] <stuckondemomode> Okay
#1783 [20:59] <Alizykr> hello
#1784 [20:59] <CubeTheThird> stuckondemomode, do you see that username on account.mojang.com/me
#1785 [20:59] * Ally [webchat@207-68-213-224.nctc.net] has quit. (Quit: webchat.esper.net)
#1786 [20:59] <CubeTheThird> hello Alizykr
#1787 [20:59] <FIrestarJr> cubethethird im trying that now
#1788 [20:59] * random_guy [webchat@c-73-192-139-194.hsd1.ca.comcast.net] has quit. (Client Quit)
#1789 [21:00] <FIrestarJr> what was supposed to happen?
#1790 [21:00] <FIrestarJr> Nothing did
#1791 [21:00] <CubeTheThird> FIrestarJr, it's supposed to make the game crash
#1792 [21:00] <stuckondemomode> That is so weird. My email changed. I got it all fixed. Thank you!
#1793 [21:01] <FIrestarJr> Im on mac, it didnt
#1794 [21:01] * stuckondemomode [webchat@c-73-173-101-215.hsd1.md.comcast.net] has quit. (Quit: webchat.esper.net)
#1795 [21:02] <FIrestarJr> Nothing happened
#1796 [21:02] <CubeTheThird> FIrestarJr, you have to hold it down until it crashes. It can take several seconds
#1797 [21:02] <FIrestarJr> I held it for 2 minutes
#1798 [21:02] <FIrestarJr> All it did was went into the multi screen thing
#1799 [21:03] <CubeTheThird> oh right on mac
#1800 [21:03] <CubeTheThird> FIrestarJr, I think it's like fn+f3 or command + f3?
#1801 [21:04] <Alizykr> for what
#1802 [21:04] <CubeTheThird> Alizykr, do you need something?
#1803 [21:04] <Alizykr> yes
#1804 [21:04] <CubeTheThird> Alizykr, and that would be...
#1805 [21:04] <FIrestarJr> there is no fn
#1806 [21:05] <Alizykr> when i try to login to my minecraft account it says that its invalid email or password
#1807 [21:05] <FIrestarJr> and command f3 did nothing
#1808 [21:05] <Alizykr> but i already changed my password and my email and it still says the same thing
#1809 [21:05] <CubeTheThird> Alizykr, what happens on minecraft.net login ?
#1810 [21:05] <FIrestarJr> alizykr that happened to me, and my email was wrong
#1811 [21:05] * Gust9 [webchat@pool-108-49-144-212.bstnma.fios.verizon.net] has joined #minecrafthelp
#1812 [21:05] <FIrestarJr> CubeTheThird any other help>
#1813 [21:05] <FIrestarJr> ?
#1814 [21:06] <Alizykr> when i try to login there it dosent give me any error massages it just dosent let me login
#1815 [21:06] <Gust9> I need help with updating my minecraft xbox one disk
#1816 [21:06] <FIrestarJr> CUBETHETHIRD?
#1817 [21:06] <Gust9> I bought the disk but when i press get the latest version of minecraft
#1818 [21:06] <Gust9> it tells me to buy one for 19.99
#1819 [21:06] <CubeTheThird> Alizykr, are you using a VPN or a proxy?
#1820 [21:06] <Gust9> Idk
#1821 [21:06] <CubeTheThird> Gust9, that is correct
#1822 [21:06] <FIrestarJr> Please helo
#1823 [21:07] <FIrestarJr> help
#1824 [21:07] <CubeTheThird> FIrestarJr, there's no FN key? I thought macs had those
#1825 [21:07] <Gust9> its on xbox
#1826 [21:07] <Gust9> so i really dont know
#1827 [21:07] <CubeTheThird> Gust9, only messages with your name are for you
#1828 [21:07] <FIrestarJr> NOt on my mac
#1829 [21:07] <Alizykr> i do have a vpn and sometimes i use it but when it try login i do it with out a vpn
#1830 [21:07] <Alizykr> and i dont know whats proxy
#1831 [21:08] <CubeTheThird> ??> Alizykr tools/hjt
#1832 [21:08] <Mightyena> Alizykr: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1833 [21:08] <Mightyena> Alizykr: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1834 [21:08] <FIrestarJr> Mightyena can you help
#1835 [21:08] <Gust9> Oh sorry I though they were for me
#1836 [21:08] <FIrestarJr> Please
#1837 [21:08] <CubeTheThird> Gust9, the upgrade for xbox users who purchased a disc only had a free upgrade for a limited time. That has since expired
#1838 [21:08] <FIrestarJr> I need help
#1839 [21:08] <Gust9> I need help
#1840 [21:08] <Gust9> Oh
#1841 [21:08] <FIrestarJr> I need it more
#1842 [21:08] <Gust9> so I can't get it
#1843 [21:08] <Gust9> When will I be able to
#1844 [21:08] <Gust9> ?
#1845 [21:09] <CubeTheThird> Gust9, it's now a purchase
#1846 [21:09] <Gust9> oh :(
#1847 [21:09] <CubeTheThird> FIrestarJr, when you're in-game, does f3 bring up the debug menu?
#1848 [21:09] <FIrestarJr> I'm trying to start a 1.14.4 survival server with my friends, but I can't do it with these problems
#1849 [21:09] <FIrestarJr> what is debug menu
#1850 [21:09] <CubeTheThird> FIrestarJr, I thought you said the issue only happened on certain servers
#1851 [21:09] * Guest392 [webchat@cpe-24-160-99-204.tampabay.res.rr.com] has quit. (Quit: webchat.esper.net)
#1852 [21:10] <FIrestarJr> On all multiplayer servers
#1853 [21:10] <CubeTheThird> FIrestarJr, looks like this: https://gamepedia.cursecdn.com/minecraft_gamepedia/1/18/DebugScreen.png?version=ef71fe8268527b39c2e717aaf7de1ba9
#1854 [21:10] <FIrestarJr> no
#1855 [21:10] <FIrestarJr> it does not
#1856 [21:10] <CubeTheThird> FIrestarJr, not even when combined with command, ctrl, option, any of those things?
#1857 [21:11] <FIrestarJr> i cant do screenshot but f3 does something like this:
#1858 [21:11] <FIrestarJr> https://encrypted-tbn0.gstatic.com/images?q=tbn:ANd9GcTrCWq616r9Zbkf7bppPmE2JSM-hBtVc25PZNVi7oREPiqjJ6S1jw
#1859 [21:11] <Alizykr> do i send it on private chat or here cubethethird
#1860 [21:11] <CubeTheThird> Alizykr, just here
#1861 [21:12] <Alizykr> https://paste.ubuntu.com/p/dy7JYF5zK6/
#1862 [21:12] <CubeTheThird> FIrestarJr, even when you combine it with any of those other keys
#1863 [21:12] <FIrestarJr> Oh i found fn
#1864 [21:12] <FIrestarJr> With fn it does look like that
#1865 [21:12] <FIrestarJr> But it doesnt crash the game
#1866 [21:12] <CubeTheThird> ??> Alizykr info/mcleaks
#1867 [21:12] <Mightyena> Alizykr: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#1868 [21:12] <Mightyena> Alizykr: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#1869 [21:12] <CubeTheThird> FIrestarJr, fn + f3 + c
#1870 [21:13] <FIrestarJr> it crashed
#1871 [21:13] <FIrestarJr> now what do i do
#1872 [21:13] <CubeTheThird> FIrestarJr, copy the crash report onto http://paste.ubuntu.com and give the URL here.
#1873 [21:13] <FIrestarJr> how do i find the crash report
#1874 [21:14] <FIrestarJr>
#1875 [21:14] <CubeTheThird> FIrestarJr, it should have popped up in another window, or show a button that says to show the crash report
#1876 [21:14] <FIrestarJr> it didnt
#1877 [21:14] <CubeTheThird> ??> FIrestarJr mac/.minecraft
#1878 [21:14] <Mightyena> FIrestarJr: To get at Minecraft's locally stored files on a Mac, in the Finder, from the Go menu, select 'Go to Folder', and type in: ~/Library/Application Support/minecraft, and click Go.
#1879 [21:15] <Alizykr> cubethethird could you tell me with files do i need to delete
#1880 [21:15] <CubeTheThird> ??> Alizykr win/hosts/edit
#1881 [21:15] <Mightyena> Alizykr: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#1882 [21:15] <Mightyena> Alizykr: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#1883 [21:16] * plsenablehardcore [webchat@24-113-73-171.wavecable.com] has quit. (Quit: webchat.esper.net)
#1884 [21:16] <FIrestarJr> I pasted it
#1885 [21:17] <FIrestarJr> Now what
#1886 [21:17] <CubeTheThird> FIrestarJr, give the link to your paste here
#1887 [21:17] <FIrestarJr> https://paste.ubuntu.com/p/3jj8D3tc6g/
#1888 [21:18] <FIrestarJr> I have to leave now, can i come back in an hour or so?
#1889 [21:18] <FIrestarJr> I think i have to leave
#1890 [21:19] <CubeTheThird> FIrestarJr, you can. I probably won't be here then, but someone else might be
#1891 [21:19] <FIrestarJr> should i send them the link
#1892 [21:19] <Alizykr> then what do i do it opened a notepad called hosts
#1893 [21:19] <CubeTheThird> yes
#1894 [21:19] <FIrestarJr> What did you think
#1895 [21:19] <CubeTheThird> Alizykr, there, remove all the lines that have mojang in it
#1896 [21:19] <FIrestarJr> WHat does it mean
#1897 [21:19] <FIrestarJr> WHat should i do
#1898 [21:19] <CubeTheThird> FIrestarJr, yes when you come back send the link
#1899 [21:19] * FIrestarJr [webchat@135-180-42-218.fiber.dynamic.sonic.net] has quit. (Quit: webchat.esper.net)
#1900 [21:20] <Alizykr> ok i did it do i just close and save
#1901 [21:21] <CubeTheThird> Alizykr, yup save and close
#1902 [21:21] <Alizykr> now i just need to change my password and login
#1903 [21:21] <CubeTheThird> yup
#1904 [21:22] * SkeppySkittles [webchat@c-73-50-158-43.hsd1.il.comcast.net] has joined #minecrafthelp
#1905 [21:25] <SkeppySkittles> i have my transaction id but i don't know what to do with it i dont have my email or password
#1906 [21:25] <CubeTheThird> SkeppySkittles, contact Mojang support
#1907 [21:25] <CubeTheThird> ??> SkeppySkittles mojang/email
#1908 [21:25] <Mightyena> SkeppySkittles: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1909 [21:25] <Mightyena> SkeppySkittles: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1910 [21:30] * needshelpwminecraft [webchat@gpc-72-8-193-219-ne.gpcom.net] has quit. (Quit: webchat.esper.net)
#1911 [21:31] * coydahlia [webchat@24.136.24.197] has joined #minecrafthelp
#1912 [21:37] <coydahlia> Hey all, running Java edition 1.14 on Windows, and getting the repeating error OpenGL debug message, id=1282, source=API, type=ERROR, severity=HIGH, message=GL_INVALID_OPERATION error generated. Render buffer not bound.
#1913 [21:37] <coydahlia> restarted, reinstalled, checked drivers and they're up to date.
#1914 [21:37] <CubeTheThird> coydahlia, do you have a dxdiag report?
#1915 [21:37] <coydahlia> i don't; none of the links I've found work. they all 404
#1916 [21:38] <CubeTheThird> ??> coydahlia win/dxdiag
#1917 [21:38] <Mightyena> coydahlia: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1918 [21:38] <coydahlia> that link throws a 502 error
#1919 [21:38] <CubeTheThird> works fine for me...
#1920 [21:39] <CubeTheThird> ??< win/dxdiag/manual
#1921 [21:39] <CubeTheThird> ??> coydahlia win/dxdiag/manual
#1922 [21:39] <Mightyena> coydahlia: Press the Win+R keys, and type "dxdiag" (no quotes) in the box. Press enter. If prompted about verifying WHQL, select Yes. Once it has finished loading, click the "Save All Information" button and save it to your desktop.
#1923 [21:39] <Mightyena> coydahlia: Open the file you just saved, and copy the contents. Paste them on https://paste.ubuntu.com/ and click Submit. Then, copy the link in your browser's address bar and paste it back here.
#1924 [21:39] * matthew4 [webchat@d66-183-149-66.bchsia.telus.net] has joined #minecrafthelp
#1925 [21:40] <matthew4> hello
#1926 [21:40] <coydahlia> https://paste.ubuntu.com/p/ZqhqqcwmBB/
#1927 [21:40] <CubeTheThird> hello matthew4
#1928 [21:41] <CubeTheThird> coydahlia, one moment
#1929 [21:41] <matthew4> do you know what to do if i need to reset a password, but no longer have access to the email i used to sign up? also the account is unmigrated
#1930 [21:41] <CubeTheThird> matthew4, contact Mojang support
#1931 [21:41] <CubeTheThird> ??> matthew4 mojang/email
#1932 [21:41] <Mightyena> matthew4: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1933 [21:41] <Mightyena> matthew4: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1934 [21:42] <matthew4> ok thanks
#1935 [21:42] <matthew4> have a great day
#1936 [21:42] <CubeTheThird> you too~
#1937 [21:42] * matthew4 [webchat@d66-183-149-66.bchsia.telus.net] has quit. (Client Quit)
#1938 [21:49] <CubeTheThird> coydahlia, hmm ok so it seems you have hybrid graphics. There's a couple things we'll need to do. First I'll have you update your intel drivers
#1939 [21:49] <CubeTheThird> coydahlia, download and install https://downloadcenter.intel.com/download/28991/Intel-Graphics-Windows-10-DCH-Drivers?product=98909
#1940 [21:50] <CubeTheThird> coydahlia, after that, we'll need to configure the nvidia settings to run the game with that card
#1941 [21:50] <coydahlia> ok, downloading the drivers :)
#1942 [21:51] * JahsTombstone [webchat@pool-71-174-235-193.bstnma.fios.verizon.net] has joined #minecrafthelp
#1943 [21:52] <JahsTombstone> My minecraft servers arent working when i want to enter them
#1944 [21:52] <JahsTombstone> how do i fixit
#1945 [21:52] <CubeTheThird> JahsTombstone, what happens?
#1946 [21:52] <JahsTombstone> it gives me a command io.netty, etc
#1947 [21:52] <JahsTombstone> like it says i timed out
#1948 [21:52] <CubeTheThird> JahsTombstone, this happens for all servers?
#1949 [21:53] <coydahlia> ok, I think it installed
#1950 [21:53] * FirestarJr [webchat@135-180-42-218.fiber.dynamic.sonic.net] has joined #minecrafthelp
#1951 [21:53] <FirestarJr> Im back
#1952 [21:53] <JahsTombstone> yea
#1953 [21:53] <FirestarJr> https://paste.ubuntu.com/p/3jj8D3tc6g/
#1954 [21:53] <FirestarJr> Thats my bug report
#1955 [21:53] <FirestarJr> please help
#1956 [21:53] <JahsTombstone> i uninstalled my minecraft and installed it again
#1957 [21:53] <CubeTheThird> JahsTombstone, can you test this one: mctest.ae97.net
#1958 [21:53] <FirestarJr> CUBEthethird im back
#1959 [21:53] <FirestarJr> https://paste.ubuntu.com/p/3jj8D3tc6g/
#1960 [21:53] <FirestarJr> theres the link
#1961 [21:53] <CubeTheThird> FirestarJr, does this happen with a vanilla server? e.g. try this one: mctest.ae97.net
#1962 [21:54] <JahsTombstone> it just opnes to a blank page
#1963 [21:54] <coydahlia> ahh nope, it stopped and said the driver wasn't validated CubeTheThird
#1964 [21:54] <JahsTombstone> saying open with your minecraft silly
#1965 [21:54] * chris [webchat@182-239-209-4.ip.adam.com.au] has joined #minecrafthelp
#1966 [21:54] <JahsTombstone> but my mc servers were working all this morning
#1967 [21:54] <JahsTombstone> and at 12 they arent
#1968 [21:54] <CubeTheThird> JahsTombstone, right. That's a server, that you need to open in minecraft
#1969 [21:54] <JahsTombstone> ok
#1970 [21:55] <JahsTombstone> lmao
#1971 [21:55] <CubeTheThird> coydahlia, uhg... lovely. Alright we'll get back to that. Can you open your nvidia control panel?
#1972 [21:55] <chris> i am trying to purchase the java version with my card, and it keeps saying error. I have looked at every possible way, such as using a different browser, ensuring my card works for international transaction etc, and nothing works. I tried buying a gift card online and that didnt work - it says its unavailable. Ive been trying for weeks to buy and n
#1973 [21:55] <chris> othing works. WHY???!!!!
#1974 [21:55] <coydahlia> yup, it's updating, one second
#1975 [21:56] <FirestarJr> CUbethethird im trying it now
#1976 [21:56] <CubeTheThird> chris, can you try using the paypal option? that usually let's you use a card without making an account
#1977 [21:57] <JahsTombstone> alr so i joined the test server
#1978 [21:57] <JahsTombstone> and that works fine
#1979 [21:57] <JahsTombstone> but the only server i can join without a problem is hypixel
#1980 [21:57] * bella8 [webchat@5.62.20.26] has joined #minecrafthelp
#1981 [21:57] <CubeTheThird> JahsTombstone, can you give an example of a server that isn't working?
#1982 [21:57] <bella8> I cant log in
#1983 [21:57] <bella8> it does this regularly then lets me in
#1984 [21:58] <bella8> I changed it, still doesn't work
#1985 [21:58] <CubeTheThird> bella8, what happens exactly?
#1986 [21:58] <JahsTombstone> alr, so i joined a server called play.mcnewlife.com
#1987 [21:58] <bella8> this time it just displayed "invalid username or password"
#1988 [21:58] <CubeTheThird> bella8, what happens on minecraft.net login?
#1989 [21:58] <bella8> it lets me sign in
#1990 [21:58] <bella8> just not into the game
#1991 [21:58] <JahsTombstone> and it worked last night and the night before
#1992 [21:59] <CubeTheThird> bella8, are you using a VPN or a proxy?
#1993 [21:59] <bella8> an Avast regulated VPN
#1994 [21:59] <CubeTheThird> JahsTombstone, hmm. let's try running a malware scan
#1995 [21:59] <bella8> so a proxy, yes
#1996 [21:59] <JahsTombstone> but now play.mcnewlife.com doesnt wort
#1997 [21:59] <JahsTombstone> work*
#1998 [21:59] <CubeTheThird> ??> JahsTombstone av/adwcleaner
#1999 [21:59] <Mightyena> JahsTombstone: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#2000 [21:59] <Mightyena> JahsTombstone: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#2001 [21:59] <FirestarJr> CubeTheThird i need to be 1.14.3 so its taking a bit
#2002 [21:59] <CubeTheThird> bella8, try disabling that
#2003 [21:59] <bella8> I have no malware
#2004 [21:59] <bella8> ok
#2005 [21:59] <CubeTheThird> bella8, only messages with your name are for you
#2006 [21:59] <bella8> would I work if I put the VPN into NYC
#2007 [21:59] <JahsTombstone> it wont do anything bad to my computer right?
#2008 [22:00] <CubeTheThird> bella8, the login servers block some VPNs. I don't know if they are by region
#2009 [22:00] <coydahlia> oh fun times, I can open the controller but I can't create an account. just get a generic message. CubeTheThird
#2010 [22:00] <bella8> id rather have a redirected IP address for my personal saftey
#2011 [22:00] <CubeTheThird> JahsTombstone, nope it's to clean malware, if you have any
#2012 [22:00] <bella8> got it, it was in beligiem now
#2013 [22:00] <bella8> one sec
#2014 [22:00] <FirestarJr> CubeTheThird yes it still happens on a vanilla server
#2015 [22:00] <JahsTombstone> okay i will
#2016 [22:00] <JahsTombstone> brb
#2017 [22:00] <CubeTheThird> bella8, also, having a VPN will impact playing on multiplayer
#2018 [22:00] * bella8 [webchat@5.62.20.26] has quit. (Client Quit)
#2019 [22:01] <FirestarJr> Cubethethird it still happens on a vanilla server
#2020 [22:01] <CubeTheThird> FirestarJr, hmm ok. This is sounding like a bug then. I'm seeing this report like yours: https://bugs.mojang.com/browse/MC-101522
#2021 [22:01] <coydahlia> got an account set up, trying again
#2022 [22:02] <CubeTheThird> coydahlia, account? what for?
#2023 [22:02] * JahsTombstone [webchat@pool-71-174-235-193.bstnma.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#2024 [22:02] <FirestarJr> Cubethethird the bug report is different
#2025 [22:02] <coydahlia> idk, the nvidia thing seems to want one
#2026 [22:03] <CubeTheThird> coydahlia, the nvidia control panel wanted an account? that doesn't seem right...
#2027 [22:03] * SkeppySkittles [webchat@c-73-50-158-43.hsd1.il.comcast.net] has quit. (Quit: webchat.esper.net)
#2028 [22:03] <FirestarJr> Its not the same thing
#2029 [22:03] <CubeTheThird> FirestarJr, you might want to report it as a bug then. I don't see any way of "fixing" this
#2030 [22:04] <FirestarJr> dammit, thats what i was dreading hearing
#2031 [22:04] <FirestarJr> I looked it up, and nobody else has had that problem
#2032 [22:04] <FirestarJr> will they still fix the bug if it only happens to 1 person?
#2033 [22:04] <CubeTheThird> FirestarJr, it sounds like something else is trying to grab the screen, making the game pause, but it doesn't make sense that it would only happen in multiplayer
#2034 [22:04] <coydahlia> It's GeForce Experience, it's called. It's what comes up when I search for Nvidia. :P
#2035 [22:04] <CubeTheThird> coydahlia, ah no not that
#2036 [22:05] <CubeTheThird> coydahlia, right-click on your desktop background, and go to the nvidia control panel from there
#2037 [22:06] <chris> CubeTheThird i tried using a paypal account, not working either, says they cant process the payment
#2038 [22:07] <CubeTheThird> chris, you might need to contact your bank/credit card company then. Alternatively, purchase a pre-paid gift card from a store like target or walmart
#2039 [22:07] <coydahlia> CubeTheThird done :)
#2040 [22:07] <CubeTheThird> chris, oh.. Australia... not sure which stores there haha
#2041 [22:07] <chris> we have a target, kmart, woolies
#2042 [22:07] <chris> we have plenty :)))
#2043 [22:07] <chris> ill try that
#2044 [22:07] <CubeTheThird> coydahlia, ok. If memory serves, you should go to 3D settings
#2045 [22:07] <CubeTheThird> ok
#2046 [22:08] <CubeTheThird> coydahlia, you should see a list of applications, and the option to choose the high performance Nvidia card, or power saving intel card
#2047 [22:08] <coydahlia> got it
#2048 [22:09] <CubeTheThird> coydahlia, ok cool. You'll need to add a new, custom application. When it asks you which one, go here: C:\Program Files (x86)\Minecraft
#2049 [22:09] <CubeTheThird> coydahlia, inside that folder, to into runtime and keep going down until you get inside the bin folder. There, choose the javaw.exer
#2050 [22:09] <CubeTheThird> *javaw.exe
#2051 [22:12] <coydahlia> got it, put it on the high performance?
#2052 [22:12] <CubeTheThird> coydahlia, yup got that right!
#2053 [22:12] <CubeTheThird> coydahlia, once that's saved, open the launcher and try again
#2054 [22:13] <coydahlia> it's not crashing, though the log is still showing the error
#2055 [22:13] <CubeTheThird> coydahlia, can you copy the full log onto http://paste.ubuntu.com and give the URL here.
#2056 [22:14] * tom0 [webchat@c-73-178-169-98.hsd1.nj.comcast.net] has joined #minecrafthelp
#2057 [22:15] <coydahlia> https://paste.ubuntu.com/p/6r6KcQZRBM/
#2058 [22:15] <tom0> hello im back. still crashed upon load. updated all the dell and intel drivers and still not loading with my external monitors attached
#2059 [22:15] <FirestarJr> CubeTheThird I submitted a bug
#2060 [22:15] <CubeTheThird> tom0, alright. Can you make a new dxdiag report?
#2061 [22:16] <FirestarJr> CubeTheThird if i get a comment, will it email me
#2062 [22:16] <CubeTheThird> coydahlia, hmm. Can you reboot your PC and try again/
#2063 [22:16] <FirestarJr> CubeTheThird also, is there anything else you can do
#2064 [22:16] <CubeTheThird> FirestarJr, it will yes
#2065 [22:16] <coydahlia> yup. brb.
#2066 [22:16] <FirestarJr> CubeTheThird Pleaaaase:(
#2067 [22:16] <CubeTheThird> FirestarJr, nothing much else I can recommend unfortunately
#2068 [22:16] <tom0> https://paste.ubuntu.com/p/Gggc8NN5QV/
#2069 [22:16] <tom0> heres for the start up
#2070 [22:17] <CubeTheThird> I g2g in 10 minutes
#2071 [22:19] <FirestarJr> Does anyone have any recommendations
#2072 [22:19] <FirestarJr> PLEAASE
#2073 [22:19] * ik730 [webchat@pool-71-244-147-141.bltmmd.fios.verizon.net] has joined #minecrafthelp
#2074 [22:20] <FirestarJr> HELP!!!!!!!!!!!!!!!
#2075 [22:20] <tom0> https://paste.ubuntu.com/p/4tt8RqGKrJ/
#2076 [22:20] <tom0> heres for the dxdiag
#2077 [22:20] <CubeTheThird> tom0, ok cool. One moment
#2078 [22:21] <ik730> i cant open minecraft! i used to play awhile ago and i tried to download a texture pack. it messed up EVERYTHING! after that i couldnt open minecraft because it would just crash. i deleted everything in the resource pack folder and even uninstalled minecraft and reinstalled it. it still wont let me play it even though i already downloaded it with n
#2079 [22:21] <ik730> o issues. HELP
#2080 [22:21] <CubeTheThird> tom0, hmm that's strange. It doesn't seem to show any changes in the driver version for intel. You didn't get any error messages right?
#2081 [22:22] <CubeTheThird> ??> ik730 launcher/log
#2082 [22:22] <Mightyena> ik730: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#2083 [22:22] <FirestarJr> helphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphe
#2084 [22:22] <FirestarJr> lphelphelphelphelphelphelphelphelpLEASE
#2085 [22:22] * CubeTheThird kicked FirestarJr from #minecrafthelp (Reason: irestarJr :stop spamming)
#2086 [22:23] <tom0> all but the update for the: Intel® UHD Graphics 630
#2087 [22:23] <tom0> Intel® Graphics - Windows® 10 DCH DriversLatest version: x.x.x.7000Installed Version: x.x.x.6860 would work
#2088 [22:23] * Rafael [webchat@135-180-42-218.fiber.dynamic.sonic.net] has joined #minecrafthelp
#2089 [22:23] <Rafael> why did you kick me
#2090 [22:23] <Rafael> I just needed help
#2091 [22:23] <Rafael> Im FirestarJr
#2092 [22:23] <CubeTheThird> Rafael, do not spam this chatroom. It doesn't help anybody
#2093 [22:24] <Rafael> IM sorry
#2094 [22:24] <Rafael> Im just really pissed at this stupid bug
#2095 [22:24] <Absol> Rafael: Please keep it civil
#2096 [22:24] * coydahlia [webchat@24.136.24.197] has quit. (Quit: webchat.esper.net)
#2097 [22:25] <Rafael> And none of the bugs on the websites get fixed
#2098 [22:25] <tom0> upon attempting to install i get the error message: the driver being installed is not validated for this computer. please obtain the appropriate driver from the computer manufacturer
#2099 [22:25] <CubeTheThird> uhg lovely. Stupid Dell
#2100 [22:25] <tom0> yup gotta love it
#2101 [22:26] <CubeTheThird> tom0, one sec lemme see if they have ones
#2102 [22:26] <Rafael> Can someone help me PLEASE
#2103 [22:26] <CubeTheThird> tom0, try this one: https://www.dell.com/support/home/us/en/04/drivers/driversdetails?driverid=4PPWX&oscode=WT64A&productcode=g-series-15-5590-laptop
#2104 [22:27] <CubeTheThird> tom0, you'll have to scroll down a bit to the download link
#2105 [22:27] <Rafael> Heres my problem:
#2106 [22:27] <Rafael> Whenever I open a server in any mode other than 1.12.2 forge, it takes me to the escape screen, if I click back to game, after a few seconds it happens again. This has been happening for many months and I need to get this fixed. I already talked for an hour on MinecraftIRC.net, and nothing worked. Please help, as I am trying to make a private survi
#2107 [22:27] <Rafael> val 1.14.4 server for my friends, and can't with these problems.
#2108 [22:27] * Absol kicked Rafael from #minecrafthelp (Reason: afael :Stop spamming)
#2109 [22:27] <tom0> thanks downloading now... hopefully this stupid dell takes to this driver lol
#2110 [22:27] * RafaEl [webchat@135-180-42-218.fiber.dynamic.sonic.net] has joined #minecrafthelp
#2111 [22:27] <RafaEl> Why did you kick me
#2112 [22:27] <RafaEl> Again
#2113 [22:28] * CubeTheThird kicked RafaEl from #minecrafthelp (Reason: afaEl :you've been warned)
#2114 [22:29] <CubeTheThird> tom0, ya for some reason certain companies like Dell lock down drivers to ones they release, then they stop updating them
#2115 [22:29] <tom0> yup gotta love it... just makes things so difficult
#2116 [22:30] * ik [webchat@pool-71-244-147-141.bltmmd.fios.verizon.net] has joined #minecrafthelp
#2117 [22:30] <CubeTheThird> tom0, thankfully your computer is relatively new, so they have up-to-date downloads at the moment
#2118 [22:30] <ik> okay im here from before
#2119 [22:30] <CubeTheThird> ik, do you have the launcher log?
#2120 [22:30] <ik> this is my launcher log
#2121 [22:30] <ik> https://paste.ubuntu.com/p/zsqccqffyt/
#2122 [22:30] <tom0> just frustrating to say the least. basically a brand new computer that wont function with simple games
#2123 [22:31] <CubeTheThird> ik, alright let's do a malware scan
#2124 [22:31] <CubeTheThird> ??> ik av/adwcleaner
#2125 [22:31] <Mightyena> ik: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#2126 [22:31] <Mightyena> ik: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#2127 [22:31] <CubeTheThird> and sorry, but I g2g. Hopefully that update helps
#2128 [22:32] <tom0> thanks again for all your help
#2129 [22:32] <Zephyrsc> my minecraft keeps crashing whenever i press play
#2130 [22:34] * ik [webchat@pool-71-244-147-141.bltmmd.fios.verizon.net] has quit. (Client Quit)
#2131 [22:35] * Jenspoty [webchat@186.188.233.24] has joined #minecrafthelp
#2132 [22:35] <Jenspoty> Hello
#2133 [22:36] * tom0 [webchat@c-73-178-169-98.hsd1.nj.comcast.net] has quit. (Quit: webchat.esper.net)
#2134 [22:36] * kbuck [kbuck@lakfakalle.mrflea.net] has joined #minecrafthelp
#2135 [22:37] * J4e10 [webchat@204-195-64-165.wavecable.com] has joined #minecrafthelp
#2136 [22:41] <J4e10> Hi! So i just found out a couple days ago that mojang offers a free microsoft 10 minecraft version to those that bought minecraft a long time ago. So i decided to use that gift code. But when I opened up the app, it still asked me to buy the full version. So I think that it downloaded the free version or something. Anyway, it wont let me download t
#2137 [22:41] <J4e10> he full version for free anymore because the code was already redeemed. Its quite frustrating because I wanted to play crossplay mulitplayer with different devices with my friends. Hopefully i can fix this soon. pls let me know. Thanks
#2138 [22:41] * omari [webchat@c-73-200-161-68.hsd1.va.comcast.net] has joined #minecrafthelp
#2139 [22:41] <omari> help
#2140 [22:41] * omari [webchat@c-73-200-161-68.hsd1.va.comcast.net] has quit. (Client Quit)
#2141 [22:42] * Fishterrr [webchat@ip98-179-184-116.ri.ri.cox.net] has joined #minecrafthelp
#2142 [22:43] <Fishterrr> so I just bought java version and i try and log into my account which i just made and it says its wrong.
#2143 [22:47] * Fishterrr [webchat@ip98-179-184-116.ri.ri.cox.net] has quit. (Client Quit)
#2144 [22:49] * finnttk [webchat@S0106602ad0940c71.wk.shawcable.net] has joined #minecrafthelp
#2145 [22:50] <finnttk> hello?
#2146 [22:50] * finnttk [webchat@S0106602ad0940c71.wk.shawcable.net] has quit. (Client Quit)
#2147 [22:56] * owenkolo [webchat@61-174-223-66.gci.net] has joined #minecrafthelp
#2148 [22:56] <owenkolo> hello?
#2149 [22:56] * owenkolo [webchat@61-174-223-66.gci.net] has quit. (Client Quit)
#2150 [23:08] * iwantmyrefund [webchat@162.245.182.211] has joined #minecrafthelp
#2151 [23:08] <iwantmyrefund> is Mojang connected to Microsoft store
#2152 [23:13] <Zephyrsc> https://www.youtube.com/watch?v=KpJeE3ZFtis
#2153 [23:13] <Zephyrsc> oops
#2154 [23:14] <Zephyrsc> lmao
#2155 [23:14] <Zephyrsc> my minecraft keeps crashing whenever i press play
#2156 [23:18] * Spartan [webchat@65-128-175-58.mpls.qwest.net] has joined #minecrafthelp
#2157 [23:18] * Spartan [webchat@65-128-175-58.mpls.qwest.net] has quit. (Client Quit)
#2158 [23:28] * Paul [webchat@198-91-165-46.cpe.distributel.net] has joined #minecrafthelp
#2159 [23:28] <Paul> hello
#2160 [23:29] <Paul> I need help recovering my minecraft account
#2161 [23:31] <Paul> Basically, I have payed for the full version of minecraft back in 2013 and I took a long break from the game ( a few years). Now I want to play the game again but whenever I log in it tells me I don't have the full version of the game. Even though i have the transaction history of me purchaing the game with the same email I used to log in
#2162 [23:31] <Paul> What am I supposed to do?
#2163 [23:45] * ZachKnowDeWay [webchat@h88.63.40.69.dynamic.ip.windstream.net] has joined #minecrafthelp
#2164 [23:45] <ZachKnowDeWay> When it gets the the Mojang loading screen it freezes
#2165 [23:47] <ZachKnowDeWay> When I look up why it always tells me to delete something but everytime i look i dont have it