#1 [00:01] * Ozziebear [webchat@m221.aaa.bbb.ccc.bctel.net] has joined #minecrafthelp
#2 [00:02] * Ozziebear [webchat@m221.aaa.bbb.ccc.bctel.net] has quit. (Client Quit)
#3 [00:14] * Alizykr [webchat@pool-173-68-30-91.nycmny.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#4 [00:17] * Regurtless [webchat@136.49.189.203] has joined #minecrafthelp
#5 [00:34] * blackcardm [webchat@201-210-162-76.genericrev.cantv.net] has joined #minecrafthelp
#6 [00:34] <blackcardm> hi
#7 [00:35] * blackcardm [webchat@201-210-162-76.genericrev.cantv.net] has quit. (Client Quit)
#8 [00:43] * Jenspoty [webchat@186.188.233.24] has quit. (Quit: webchat.esper.net)
#9 [00:48] * zkxs [zkxs@2600:8804:8043:3f00::1:1] has quit. (Ping timeout: 202 seconds)
#10 [00:59] * Nic [webchat@cpe-75-83-154-173.socal.res.rr.com] has joined #minecrafthelp
#11 [00:59] <Nic> Hello i cant log in.
#12 [01:02] * Nic [webchat@cpe-75-83-154-173.socal.res.rr.com] has quit. (Client Quit)
#13 [01:50] * chris [webchat@182-239-209-4.ip.adam.com.au] has quit. (Quit: webchat.esper.net)
#14 [01:51] * zkxs [zkxs@2600:8804:8043:3f00::1:1] has joined #minecrafthelp
#15 [02:00] * asdf [~asdf@67.142.112.79] has quit. (Read error: Connection reset by peer)
#16 [02:01] * asdf [~asdf@2001:5b0:2806:18:a3d:88ff:fe46:fb3d] has joined #minecrafthelp
#17 [02:03] * asdf [~asdf@2001:5b0:2806:18:a3d:88ff:fe46:fb3d] has quit. (Read error: Connection reset by peer)
#18 [02:20] * asdf [~asdf@2001:5b0:2806:18:a3d:88ff:fe46:fb3d] has joined #minecrafthelp
#19 [02:38] * asdf [~asdf@2001:5b0:2806:18:a3d:88ff:fe46:fb3d] has joined #minecrafthelp
#20 [02:40] * asdf [~asdf@2001:5b0:2806:18:a3d:88ff:fe46:fb3d] has quit. (Read error: Connection reset by peer)
#21 [02:42] * AdvisedPotato_ [webchat@94.187.50.38] has joined #minecrafthelp
#22 [02:43] <AdvisedPotato_> Every time I try to enter a server I get a message saying you need to authenticate to Microsoft services
#23 [02:45] <AdvisedPotato_> Hello?
#24 [02:45] <AdvisedPotato_> Hello?
#25 [02:45] * AdvisedPotato_ [webchat@94.187.50.38] has left #minecrafthelp
#26 [02:45] * Corey [webchat@101.114.34.217] has joined #minecrafthelp
#27 [02:47] * AdvisedPotato_ [webchat@94.187.50.38] has joined #minecrafthelp
#28 [02:47] <Corey> hello
#29 [02:47] <AdvisedPotato_> Hello
#30 [02:48] <AdvisedPotato_> Every time I try to enter a server on iOS I get a message saying you need to authenticate to Microsoft services
#31 [02:49] <Corey> i just bought mc and logged in and when i press play it crashes
#32 [02:50] <Corey> it says an unexpected issue has occured and the game has crashed, we are sorry for the . inconvenience so annoying
#33 [02:50] <AdvisedPotato_> I don’t think
#34 [02:50] <Corey> can u help me?
#35 [02:50] <AdvisedPotato_> aren’t you supposed to answer?
#36 [02:50] <Corey> no
#37 [02:50] <Corey> we need a helper
#38 [02:50] <Corey> but none are on
#39 [02:50] <AdvisedPotato_> Oh
#40 [02:51] <Corey> yea it sucks
#41 [02:51] <AdvisedPotato_> Now what
#42 [02:51] <Corey> idk
#43 [02:51] <Corey> have u ever gotten my issue?
#44 [02:51] <AdvisedPotato_> No
#45 [02:51] <Corey> damn
#46 [02:52] <AdvisedPotato_> have you gotten mine?
#47 [02:52] <Corey> i dont think so
#48 [02:53] <AdvisedPotato_> I will check in a few hours
#49 [02:53] <AdvisedPotato_> Bye
#50 [02:53] * Corey [webchat@101.114.34.217] has quit. (Quit: webchat.esper.net)
#51 [03:00] * asdf [~asdf@67.142.112.79] has joined #minecrafthelp
#52 [03:02] * Ess_Zhang [webchat@222.128.11.28] has joined #minecrafthelp
#53 [03:03] <Ess_Zhang> I got error when editing my profile. website prompted: Error! Unknown e-mail address or password.
#54 [03:04] <Ess_Zhang> Even after I changed my password
#55 [03:04] <Ess_Zhang> cannot log into profile editing webpage.
#56 [03:13] * kashike [kashike@is.sleeping.in.the.kingdom.of.kandarin.xyz] has quit. (Ping timeout: 206 seconds)
#57 [03:16] * kashike [kashike@is.sleeping.in.the.kingdom.of.kandarin.xyz] has joined #minecrafthelp
#58 [03:19] * Lord_of_Life [~Lord@77.28.160.239] has joined #minecrafthelp
#59 [03:21] * Lord_of_Life_ [~Lord@77.28.167.41] has quit. (Ping timeout: 198 seconds)
#60 [04:02] * Barbie [webchat@sky-78-19-155-171.bas512.cwt.btireland.net] has joined #minecrafthelp
#61 [04:02] <Barbie> hello
#62 [04:02] <Barbie> My minecraft keeps crashing
#63 [04:05] * Barbie [webchat@sky-78-19-155-171.bas512.cwt.btireland.net] has quit. (Client Quit)
#64 [04:17] * myass [webchat@n1-42-199-206.mas1.nsw.optusnet.com.au] has joined #minecrafthelp
#65 [04:17] <myass> why is minecraft crashing? i got it today
#66 [04:18] <myass> and im on max
#67 [04:18] <myass> mac
#68 [04:18] <myass> pls help or im sueing minecraft and im going to play roblox
#69 [04:26] * KingLiion [webchat@host-2-96-170-238.as13285.net] has joined #minecrafthelp
#70 [04:26] <KingLiion> Hi
#71 [04:27] <KingLiion> I have filled in the Mojang Help form where you inform your problem with transaction code. When will I receive back a email from Mojang.
#72 [04:32] * Varoo97 [webchat@39.red-95-120-35.dynamicip.rima-tde.net] has joined #minecrafthelp
#73 [04:33] <Varoo97> hi
#74 [04:33] <Varoo97> i created account into 2012
#75 [04:34] <Varoo97> i have my usser and password and i can play minecraft
#76 [04:34] <Varoo97> but i dont have migrated account
#77 [04:34] <Varoo97> because i dont have email
#78 [04:34] <Varoo97> registered
#79 [04:34] <Varoo97> ¿?
#80 [04:35] <Varoo97> I need assistant
#81 [04:36] <Varoo97> #minecrafthelp
#82 [05:13] <Greymagic27> Varoo97, Hey. Do you need the steps to migrate your account?
#83 [05:21] <KingLiion> Greymagic27 sry to disturb u, but Mojang has not replied back to me
#84 [05:21] <Greymagic27> KingLiion, You're not disturbing me :P I'm here to help. _response
#85 [05:21] <KingLiion> I have done that form where you fill in with transaction code and say what your problem is.
#86 [05:21] <Greymagic27> One moment, I forgot what PC I'm on
#87 [05:22] <KingLiion> oh ok
#88 [05:22] <Greymagic27> ??> KingLiion account/send-email/wait-time
#89 [05:22] <Mightyena> KingLiion: Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: https://help.mojang.com/customer/portal/articles/359446
#90 [05:22] <KingLiion> i have done that form
#91 [05:22] <KingLiion> oh
#92 [05:22] <KingLiion> so it may take time
#93 [05:22] <Greymagic27> Sadly yes. It's going to be around 2 months before you get a reply
#94 [05:22] <urielsalis> KingLiion: quick question
#95 [05:23] <urielsalis> KingLiion: what is your username?
#96 [05:23] <KingLiion> yes sir go ahead
#97 [05:23] * mrciccio01 [webchat@host20-142-dynamic.15-87-r.retail.telecomitalia.it] has joined #minecrafthelp
#98 [05:23] <KingLiion> for minecraft?
#99 [05:23] <urielsalis> yes
#100 [05:23] <KingLiion> it is KingLiion
#101 [05:23] <mrciccio01> hi
#102 [05:23] <urielsalis> !ns KingLiion
#103 [05:23] <Absol> urielsalis: KingLiion - UUID: e0140416508f4fe6af5ca5308482564c - PAID - MOJANG
#104 [05:23] <Absol> urielsalis: Name history: merisian → Merisian (2015-06-07) → ItpvpLino (2015-07-15) → ItsPvPLion (2015-08-15) → LionPlay (2015-09-18) → LionixPlays (2015-10-20) → LionixPlayz (2016-07-08) → LiioNz_ (2016-08-08) → LionWithCombo (2016-10-15) → KingLiion (2016-11-15)
#105 [05:23] <KingLiion> yh that is me
#106 [05:23] <urielsalis> KingLiion: that shows as migrated from here
#107 [05:23] <KingLiion> rip exposed my real name to the world
#108 [05:23] <Greymagic27> mrciccio01, Hey. How can we help?
#109 [05:24] <urielsalis> KingLiion: you didnt migrate your account?
#110 [05:24] <mrciccio01> yeah i tell you what happened
#111 [05:24] <mrciccio01> i access my occunt but nick an skin were changed not by me
#112 [05:24] <Absol> mrciccio01: Please keep it civil
#113 [05:24] <KingLiion> I don't know man, because I did this stupid mistake ever made
#114 [05:24] <Greymagic27> ??> mrciccio01 account/hacked
#115 [05:24] <Mightyena> mrciccio01: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#116 [05:24] <Mightyena> mrciccio01: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#117 [05:24] <KingLiion> So i was on minecraft and optifine website
#118 [05:25] <KingLiion> and i changed my cape while on minecraft
#119 [05:25] <KingLiion> which made me totally get logged out from the game
#120 [05:25] <mrciccio01> not stolen but some one accessed it and i need to know where i can find the log in register
#121 [05:25] <KingLiion> it happened in 2017
#122 [05:25] <urielsalis> KingLiion: changing a cape in optfine should log you out, unless someone logged in in your account and changed the password
#123 [05:25] <KingLiion> ever since i have tried to reset my password but not received any
#124 [05:26] <urielsalis> KingLiion: so it sounds like you got hacked, you will need to wait for Mojang response then
#125 [05:26] <KingLiion> no one has played on my account, i have checked on minecraft statictis
#126 [05:26] <KingLiion> oh i got hacked
#127 [05:26] <KingLiion> Sir
#128 [05:27] <KingLiion> I have not changed any of my emails
#129 [05:27] <KingLiion> it is all the same
#130 [05:27] <Greymagic27> mrciccio01, Have you reset your login details?
#131 [05:27] <urielsalis> KingLiion: if you are not receiving the password reset emails, someone changed your email. You will need to wait for Mojang response
#132 [05:28] <KingLiion> Is it still hope to get my account back. It has been 2 years since i lost it
#133 [05:28] <KingLiion> :(
#134 [05:29] * _ThqSqdat [webchat@85.101.113.147.dynamic.ttnet.com.tr] has joined #minecrafthelp
#135 [05:30] * KingLiion [webchat@host-2-96-170-238.as13285.net] has quit. (Quit: webchat.esper.net)
#136 [05:30] * _ThqSqdat [webchat@85.101.113.147.dynamic.ttnet.com.tr] has quit. (Client Quit)
#137 [05:32] <mrciccio01> yes but i want to find the responsable
#138 [05:32] * mrciccio01 [webchat@host20-142-dynamic.15-87-r.retail.telecomitalia.it] has quit. (Quit: webchat.esper.net)
#139 [05:32] <Greymagic27> mrciccio01, That's not something either you and I can do.
#140 [05:37] * ScaryWolfie_YT [webchat@d51A547DD.access.telenet.be] has joined #minecrafthelp
#141 [05:37] <ScaryWolfie_YT> hello
#142 [05:37] <Greymagic27> ScaryWolfie_YT, Hey. How can we help?
#143 [05:38] * KingLiion [webchat@host-2-96-168-162.as13285.net] has joined #minecrafthelp
#144 [05:38] <KingLiion> urielsalis sry could u tell me everything u said after ":("
#145 [05:38] <KingLiion> i lost internet connection
#146 [05:38] <KingLiion> lives in UK here
#147 [05:38] <ScaryWolfie_YT> i bought minecraft java today and i can't play it, i keep getting a crash report, i think my videocard isnt good enough to run it ?
#148 [05:39] <Greymagic27> ScaryWolfie_YT, Could you send your crash report? Use https://paste.ubuntu.com to send it
#149 [05:39] <KingLiion> urielsalis do u think there will be a chance to retrive my minecraft account, when it is hacked
#150 [05:39] <ScaryWolfie_YT> i cant even open my crash repoty, when i ckick on it, nothing happends
#151 [05:39] <Greymagic27> ??> ScaryWolfie_YT launcher/log-txt
#152 [05:39] <Mightyena> ScaryWolfie_YT: We need to see your full launcher log, which is created in the game directory.
#153 [05:40] <Mightyena> ScaryWolfie_YT: First open your .minecraft folder (If you don't know how to get there, ask), then try to launch the game. Then in the .minecraft folder open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#154 [05:40] <Greymagic27> KingLiion, Only mojang will be able to get your account back. You'll need to wait for a reply
#155 [05:40] <KingLiion> Ok Thank you sir
#156 [05:40] <Greymagic27> KingLiion, No problem :)
#157 [05:44] * monitorl12 [webchat@cli-5b7e6edb.wholesale.adamo.es] has joined #minecrafthelp
#158 [05:44] <ScaryWolfie_YT> ok
#159 [05:45] * ngolini [webchat@eiu45.neoplus.adsl.tpnet.pl] has joined #minecrafthelp
#160 [05:45] * KingLiion [webchat@host-2-96-168-162.as13285.net] has quit. (Quit: webchat.esper.net)
#161 [05:45] <monitorl12> Hello, tried to contact technical support but it has been a month and still did not get an answer. Do you know how long it takes to contact?
#162 [05:45] <ScaryWolfie_YT> https://paste.ubuntu.com/p/5jwkMYMkhh/
#163 [05:46] <Greymagic27> monitorl12, Hey. Mojang support won't be able to do anything for technical issues as they only deal with account problems. Can we assist you with anything?
#164 [05:46] * ngolini [webchat@eiu45.neoplus.adsl.tpnet.pl] has quit. (Client Quit)
#165 [05:46] <Greymagic27> ??> ScaryWolfie_YT info/vars
#166 [05:46] <Mightyena> ScaryWolfie_YT: There may be a setting in your Environment Variables causing a memory limit. Please see this article for instructions on removing it https://minecraftirc.net/support-articles/windows/env-vars/
#167 [05:47] <ScaryWolfie_YT> ok
#168 [05:48] <monitorl12> Greymagic27 i think I was wrong about filters, but also my problems are with the account, (migration)
#169 [05:49] <Greymagic27> monitorl12, Ah. Then mojang will be able to help you with that. Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: https://help.mojang.com/customer/portal/articles/359446
#170 [05:51] <monitorl12> Thank u :)
#171 [05:51] * monitorl12 [webchat@cli-5b7e6edb.wholesale.adamo.es] has quit. (Quit: webchat.esper.net)
#172 [06:11] * Madi [webchat@cpe-101-173-73-233.vb01.vic.asp.telstra.net] has joined #minecrafthelp
#173 [06:12] <Madi> hello, I was just curious if there was any possible way to play cross platform on a Mac ?
#174 [06:16] * DefinitelyMe28 [webchat@109-92-79-92.dynamic.isp.telekom.rs] has joined #minecrafthelp
#175 [06:16] <DefinitelyMe28> Hello
#176 [06:17] <DefinitelyMe28> I need hep with my account i cant login on my PC but on my briothers it works he has windows 10 and i have 7
#177 [06:17] * Madi [webchat@cpe-101-173-73-233.vb01.vic.asp.telstra.net] has quit. (Quit: webchat.esper.net)
#178 [06:17] * DefinitelyMe28 [webchat@109-92-79-92.dynamic.isp.telekom.rs] has quit. (Client Quit)
#179 [07:05] * mike4 [webchat@216.158.232.108] has joined #minecrafthelp
#180 [07:06] <mike4> hello
#181 [07:06] <mike4> I can not seem to login
#182 [07:06] <Greymagic27> mike4, Hey. What does it say when you try?
#183 [07:07] <mike4> invalid username password
#184 [07:07] <mike4> i reset it
#185 [07:07] <mike4> but i cant even log into the website
#186 [07:07] <Greymagic27> mike4, Let's make sure nothing on your PC is causing the issue. HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Follow the steps which Mightyena will send below:
#187 [07:07] <Greymagic27> ??> mike4 tools/hjt
#188 [07:07] <Mightyena> mike4: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#189 [07:07] <Mightyena> mike4: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#190 [07:19] * nemesisN111 [webchat@176-153-163-73.abo.bbox.fr] has joined #minecrafthelp
#191 [07:19] <nemesisN111> Hi, I have issues with logging in on website and java game
#192 [07:19] <Greymagic27> nemesisN111, Hey. What does it say when you try to login?
#193 [07:19] <nemesisN111> On my smartphone I can loggin but not on the game and neither on my computer
#194 [07:19] <Greymagic27> ??> nemesisN111 tools/hjt
#195 [07:19] <Mightyena> nemesisN111: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#196 [07:19] <Mightyena> nemesisN111: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#197 [07:20] <nemesisN111> It says invalid password or nickname, even if I changed it multiple times and it works on my mobile
#198 [07:20] <Greymagic27> nemesisN111, Follow the steps Mightyena sent above
#199 [07:20] <nemesisN111> Ok thank you :)
#200 [07:21] <nemesisN111> https://paste.ubuntu.com/p/J7Dfr2MQS4/
#201 [07:21] <nemesisN111> here you go
#202 [07:22] <Greymagic27> ??> nemesisN111 win/hosts/edit
#203 [07:22] <Mightyena> nemesisN111: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#204 [07:22] <Mightyena> nemesisN111: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#205 [07:22] <Greymagic27> nemesisN111, Remove any entry containing the word mojang - Save the file by pressing CTRL+S then change your minecraft password
#206 [07:23] * waffleslol [webchat@c-73-84-237-240.hsd1.fl.comcast.net] has joined #minecrafthelp
#207 [07:23] <waffleslol> hello
#208 [07:23] <Greymagic27> waffleslol, Hey. How can we help?
#209 [07:23] <waffleslol> can anyone help me with using windows 10 edition?
#210 [07:23] <Greymagic27> ??> waffleslol bedrock/support
#211 [07:23] <Mightyena> waffleslol: This channel only handles technical support for Minecraft: Java Edition, if you need help with Minecraft (Bedrock Platform) please see the resources available here https://help.mojang.com/customer/portal/articles/1175743-minecraft-support-resources. Alternatively you can try the Bedrock support forums here: https://www.minecraftforum.net/forums/support/minecraft-bedrock-support
#212 [07:23] * jess [webchat@cpc119704-dudl14-2-0-cust84.16-1.cable.virginm.net] has joined #minecrafthelp
#213 [07:24] * waffleslol [webchat@c-73-84-237-240.hsd1.fl.comcast.net] has quit. (Client Quit)
#214 [07:24] * jess [webchat@cpc119704-dudl14-2-0-cust84.16-1.cable.virginm.net] has quit. (Client Quit)
#215 [07:26] <nemesisN111> Greymagic27 and Mightyena, done, what do I do next ? try to login again ?
#216 [07:27] <Greymagic27> nemesisN111, Make sure you change your minecraft password if you've not done so already, then yes
#217 [07:27] <nemesisN111> Yes done
#218 [07:27] <Greymagic27> nemesisN111, Try to login
#219 [07:27] <nemesisN111> Says the same thing again ...
#220 [07:28] * jordiZ [webchat@ip565eaf20.direct-adsl.nl] has joined #minecrafthelp
#221 [07:30] <jordiZ> i am trying to make a server for minecraft 1.14.4 but when i start the server the console closes after 5 second and im getting a crash repport thad says: Exception in server tick loop. i dont know what it means and how to solve this.
#222 [07:30] * Matthew7 [webchat@216-127-192-30-dhcp.as36001.net] has joined #minecrafthelp
#223 [07:31] <Matthew7> Hello
#224 [07:31] <jordiZ> hello
#225 [07:31] <Matthew7> My Minecraft wont launch from the launcher
#226 [07:31] <Greymagic27> nemesisN111, Send another hijackthis log
#227 [07:31] <Greymagic27> ??> Matthew7 launcher/log-txt
#228 [07:31] <Mightyena> Matthew7: We need to see your full launcher log, which is created in the game directory.
#229 [07:31] <Mightyena> Matthew7: First open your .minecraft folder (If you don't know how to get there, ask), then try to launch the game. Then in the .minecraft folder open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#230 [07:32] <Greymagic27> jordiZ, Send the latest server log on paste.ubuntu.com
#231 [07:32] <nemesisN111> https://paste.ubuntu.com/p/wJxF4D3tn3/ done
#232 [07:33] <Matthew7> How do I get to my .Minecraft folder?
#233 [07:33] <Greymagic27> nemesisN111, Uninstall avira
#234 [07:33] <Greymagic27> ??> Matthew7 win/.minecraft
#235 [07:33] <Mightyena> Matthew7: To get at Minecraft's locally stored files on Windows, press Win+R, and in the window that appears, type %AppData%\.minecraft and click OK.
#236 [07:34] <Greymagic27> nemesisN111, Those two entries are still there. You'll need to remove them and make sure you save the file
#237 [07:39] <jordiZ> i have sent my latest server log.
#238 [07:39] <Greymagic27> jordiZ, Please send the URL here
#239 [07:40] * nemesisN111 [webchat@176-153-163-73.abo.bbox.fr] has quit. (Quit: webchat.esper.net)
#240 [07:40] <jordiZ> https://paste.ubuntu.com/p/QWKPPSgPyP/
#241 [07:40] <Matthew7> https://paste.ubuntu.com/p/MPBjymknhz/
#242 [07:40] <Greymagic27> jordiZ, Send this crash report: C:\Users\jordi\OneDrive\Bureaublad\minecraft server 1.14.4\.\crash-reports\crash-2019-08-16_14.09.15-server.txt
#243 [07:41] <Greymagic27> ??> Matthew7 av/adwcleaner
#244 [07:41] <Mightyena> Matthew7: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#245 [07:41] <Mightyena> Matthew7: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#246 [07:41] * Grumpiestasp6 [webchat@97e7ea3d.skybroadband.com] has joined #minecrafthelp
#247 [07:42] <Matthew7> Why would I need to do that?
#248 [07:42] * nemesisN111 [webchat@176-153-163-73.abo.bbox.fr] has joined #minecrafthelp
#249 [07:42] <Grumpiestasp6> Hello?
#250 [07:42] <Greymagic27> Matthew7, Because your issue may be caused by malware blocking the needed files from downloading
#251 [07:43] <Greymagic27> Grumpiestasp6, Hey. How can we help?
#252 [07:43] <Grumpiestasp6> My minecraft wont load
#253 [07:43] <nemesisN111> I'm back sorry I had to reboot computer
#254 [07:43] <nemesisN111> What's the file name I have to open again ? from the notepad
#255 [07:43] <Greymagic27> ??> nemesisN111 win/hosts/edit
#256 [07:43] <Mightyena> nemesisN111: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#257 [07:43] <Mightyena> nemesisN111: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#258 [07:43] <Grumpiestasp6> i have tried uninstalling it but its still not loading
#259 [07:43] <nemesisN111> thank you
#260 [07:43] <Greymagic27> Grumpiestasp6, Can you elaborate?
#261 [07:44] <Grumpiestasp6> when i open the minecraft launcher and press play it starts to load and takes me to the loading screen with a red bar
#262 [07:44] <jordiZ> https://paste.ubuntu.com/p/sZGnBkc78V/
#263 [07:44] <Grumpiestasp6> the red bar loads until about 80% then stops
#264 [07:44] <Greymagic27> ??> Grumpiestasp6 av/adwcleaner
#265 [07:44] <Mightyena> Grumpiestasp6: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#266 [07:44] <Mightyena> Grumpiestasp6: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#267 [07:45] <Grumpiestasp6> ok thank you
#268 [07:46] <Greymagic27> jordiZ, Add this to your JVM arguments on the server: -Djava.net.preferIPv4Stack=true
#269 [07:46] <nemesisN111> It works now !! thank you so much for the help
#270 [07:46] <nemesisN111> Have a nice day
#271 [07:46] <Greymagic27> nemesisN111, No problem. Change your password again and don't use MCLeaks again
#272 [07:46] <nemesisN111> Yes it's uninstalled
#273 [07:46] <nemesisN111> Thanks
#274 [07:46] * nemesisN111 [webchat@176-153-163-73.abo.bbox.fr] has quit. (Client Quit)
#275 [07:52] * Matthew7 [webchat@216-127-192-30-dhcp.as36001.net] has joined #minecrafthelp
#276 [07:52] <Matthew7> Im back
#277 [07:52] <Matthew7> It still doesnt work
#278 [07:53] <Greymagic27> Matthew7, Welcome back. Let's try a full reinstall of minecraft and all its files
#279 [07:53] <Greymagic27> ??> Matthew7 win/reinst/full
#280 [07:53] <Mightyena> Matthew7: You may need to reinstall the locally installed files that Minecraft puts into place. To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein.
#281 [07:53] <Mightyena> Matthew7: Next, go to Control Panel, and click on "Uninstall a Program" (may also be called "Programs and Features"). Then, right click on the Minecraft entry and select "Uninstall". Afterwards, restart your PC, then download and run the .msi at https://minecraft.net/en-us/download. Then, try running Minecraft again.
#282 [07:53] <jordiZ> where can i find the JVM arguments on my server?
#283 [07:54] <Greymagic27> jordiZ, They should be in the config file you made to add the -Xmx and -Xmx arguments
#284 [07:55] <Matthew7> It said the libraries is corrupted so it wouldnt delete
#285 [07:55] <Greymagic27> Matthew7, Is this when you tried to delete everything in .minecraft besides saves?
#286 [07:56] <Matthew7> Yes
#287 [07:56] <Greymagic27> Matthew7, What was the exact message windows gave you?
#288 [07:57] <Matthew7> 0x80070570: The file or directory is corrupted and unreadable
#289 [07:58] <jordiZ> i have paste it in my run.bat file and tried to start the server but it still closes after a few seconds
#290 [07:58] <Greymagic27> ??> jordiZ tools/hjt
#291 [07:58] <Mightyena> jordiZ: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#292 [07:58] <Mightyena> jordiZ: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#293 [07:59] <Greymagic27> Matthew7, Do you have a local PC shop near you?
#294 [07:59] <Matthew7> Nope
#295 [07:59] * Grumpiestasp6 [webchat@97e7ea3d.skybroadband.com] has joined #minecrafthelp
#296 [07:59] <Grumpiestasp6> hi
#297 [07:59] * Blake [webchat@101.112.231.109] has joined #minecrafthelp
#298 [07:59] <Greymagic27> Matthew7, As this has turned into a windows related issue I'm afraid I can't help you further. It's possibly another volunteer knows more about this issue if you're willing to wait
#299 [08:00] <Greymagic27> Grumpiestasp6, Welcome back. If you've ran adwcleaner please try to launch the game
#300 [08:00] <Grumpiestasp6> ok
#301 [08:00] * Blake [webchat@101.112.231.109] has quit. (Client Quit)
#302 [08:01] * blake123 [webchat@101.112.231.109] has joined #minecrafthelp
#303 [08:02] <blake123> I have just purchased the Minecraft Java edition, but realised I should have gotten the Windows 10 edition in order to play cross play. Is it possible for me to claim a download of the Windows edition?
#304 [08:02] <Grumpiestasp6> it worked thank you
#305 [08:03] <Greymagic27> blake123, That offer ended in October last year. If you want to purchase windows 10 edition you'll need to buy it
#306 [08:03] * Matthew7 [webchat@216-127-192-30-dhcp.as36001.net] has quit. (Quit: webchat.esper.net)
#307 [08:03] <jordiZ> https://paste.ubuntu.com/p/FpPsKWBcTt/
#308 [08:03] <blake123> Thanks for letting me know. I raised a support request earlier to ask for a refund, I'm assuming that'll likely come back as no?
#309 [08:03] <Greymagic27> ??> jordiZ av/adwcleaner
#310 [08:03] <Mightyena> jordiZ: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#311 [08:03] <Mightyena> jordiZ: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#312 [08:03] <Greymagic27> ??> jordiZ av/norton
#313 [08:03] <Mightyena> jordiZ: Norton's Antivirus program and firewall are known to interfere with Minecraft's login and server-joining process. Currently the only way to fix it is to uninstall it. We recommend Malwarebytes as an alternative. See ?? av/malwarebytes
#314 [08:04] <urielsalis> blake123: from what I heard Mojang is pretty chill about refunds
#315 [08:04] <blake123> allright fingers crossed, thanks.
#316 [08:04] * blake123 [webchat@101.112.231.109] has quit. (Client Quit)
#317 [08:04] <urielsalis> blake123: the european union has a law saying that they should allow refunds in the first 28 days too, so if you are in a EU country it should be even easier :D
#318 [08:08] * Karczu [webchat@d65.connectit.pl] has joined #minecrafthelp
#319 [08:10] <Karczu> i had a premium minecraft account and now i dont have it for some reasone
#320 [08:11] <Karczu> How can i give my account back
#321 [08:17] * Heropsis [webchat@lfbn-ami-1-382-232.w86-208.abo.wanadoo.fr] has joined #minecrafthelp
#322 [08:18] * Heropsis [webchat@lfbn-ami-1-382-232.w86-208.abo.wanadoo.fr] has quit. (Client Quit)
#323 [08:20] * Karczu [webchat@d65.connectit.pl] has quit. (Quit: webchat.esper.net)
#324 [08:23] * sean [webchat@cpe-58-164-248-113.nb06.nsw.asp.telstra.net] has joined #minecrafthelp
#325 [08:23] <sean> hi
#326 [08:25] <sean> I changed my laptop and try to login to my Mojang account asking security question which have no idea or forgot
#327 [08:26] * sean [webchat@cpe-58-164-248-113.nb06.nsw.asp.telstra.net] has quit. (Client Quit)
#328 [08:35] * jordiZ [webchat@ip565eaf20.direct-adsl.nl] has quit. (Quit: webchat.esper.net)
#329 [08:35] * Connor [webchat@host109-155-167-251.range109-155.btcentralplus.com] has joined #minecrafthelp
#330 [08:36] <Connor> just purchased a new computer however Minecraft is so slow and laggy
#331 [08:42] * Grumpiestasp6 [webchat@97e7ea3d.skybroadband.com] has quit. (Quit: webchat.esper.net)
#332 [08:45] * Diamond_Wolfie [webchat@pool-96-230-181-4.prvdri.fios.verizon.net] has joined #minecrafthelp
#333 [08:46] <Diamond_Wolfie> can you please delete my demo account my email is cameronjacques934@gmail.com I want to buy Minecraft but I cant because I already have an account that's a demo
#334 [08:47] * Diamond_Wolfie [webchat@pool-96-230-181-4.prvdri.fios.verizon.net] has quit. (Client Quit)
#335 [08:52] * BabaHaft [webchat@p57B7AC0A.dip0.t-ipconnect.de] has joined #minecrafthelp
#336 [08:52] <BabaHaft> i forgot my password and email
#337 [08:52] <BabaHaft> how i can get in my account back
#338 [08:52] <BabaHaft> answer please
#339 [08:55] * Joey [webchat@142.163.70.71] has joined #minecrafthelp
#340 [08:56] * Joey [webchat@142.163.70.71] has quit. (Client Quit)
#341 [09:02] * yubfer [webchat@ppp-252-127.27-151.wind.it] has joined #minecrafthelp
#342 [09:03] <yubfer> Minecr4af
#343 [09:04] <Greymagic27> ??> BabaHaft account/send-email
#344 [09:04] <Mightyena> BabaHaft: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#345 [09:04] <Mightyena> BabaHaft: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#346 [09:08] * Mitchell [webchat@173-21-76-80.client.mchsi.com] has joined #minecrafthelp
#347 [09:08] <Mitchell> hey guys
#348 [09:08] <Greymagic27> Mitchell, Hey. How can we help?
#349 [09:08] <Mitchell> lost my original email
#350 [09:08] <Mitchell> been a long time since ive logged in
#351 [09:08] <yubfer> Minecraft si blocca nel caricamento
#352 [09:09] <Mitchell> wanted to play some minecraft whilst on deployment
#353 [09:09] <Greymagic27> Mitchell, Have you emailed mojang about resetting your email? Or contacted your email provider about gaining access to it again?
#354 [09:09] <Mitchell> both yes
#355 [09:10] * AAA [webchat@1-160-126-200.dynamic-ip.hinet.net] has joined #minecrafthelp
#356 [09:10] <Mitchell> Mojang hasn't responded
#357 [09:11] <Greymagic27> Mitchell, Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: https://help.mojang.com/customer/portal/articles/359446
#358 [09:11] <AAA> io.netty.channel.abstractchannel$annotatedconnectexception timed out no further information what do this mean?
#359 [09:11] <Greymagic27> AAA, Hi. Could you DM me the server IP? /msg Greymagic27
#360 [09:11] * Oxeis [webchat@apoitiers-650-1-28-151.w82-125.abo.wanadoo.fr] has joined #minecrafthelp
#361 [09:11] <Mitchell> HOLY COW thats a bit of delay if I've ever seen it
#362 [09:11] * Oxeis [webchat@apoitiers-650-1-28-151.w82-125.abo.wanadoo.fr] has quit. (Client Quit)
#363 [09:11] <Mitchell> Greymagic27
#364 [09:13] <Greymagic27> ??> AAA net/hamachi
#365 [09:13] <Mightyena> AAA: Hamachi has been squatting on an IANA-allocated IP block (25.0.0.0/8). As such, Hamachi fundamentally conflicts with the internet itself. Therefore, #minecrafthelp will not support servers hosted via Hamachi.
#366 [09:13] <Mightyena> AAA: If you are using Hamachi, use a different solution such as proper port forwarding, or a VPN.
#367 [09:13] * pillzival [webchat@152.27.34.65] has joined #minecrafthelp
#368 [09:13] <AAA> okay
#369 [09:14] * Nutela [webchat@aftr-37-201-226-226.unity-media.net] has joined #minecrafthelp
#370 [09:15] <pillzival> I bought an account in late 2017 and I havent logged in in a few months, and I just got a new laptop and tried to log in so I can download the game and it is showing that I do not have access to it and my email is incorrect. What do I do?
#371 [09:15] <Greymagic27> pillzival, Hey. Let's make sure nothing on your PC is causing the issue. HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Follow the steps which Mightyena will send below:
#372 [09:15] <Greymagic27> ??> pillzival tools/hjt
#373 [09:15] <Mightyena> pillzival: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#374 [09:15] <Mightyena> pillzival: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#375 [09:15] * Nutela [webchat@aftr-37-201-226-226.unity-media.net] has quit. (Client Quit)
#376 [09:15] <pillzival> okay
#377 [09:16] * AAA [webchat@1-160-126-200.dynamic-ip.hinet.net] has quit. (Quit: webchat.esper.net)
#378 [09:16] * pillzival [webchat@152.27.34.65] has quit. (Client Quit)
#379 [09:18] * combro2k [~combro2k@mail.vmaurik.nl] has joined #minecrafthelp
#380 [09:20] * Mitchell [webchat@173-21-76-80.client.mchsi.com] has quit. (Quit: webchat.esper.net)
#381 [09:26] * wyobound [webchat@rrcs-172-87-138-42.sw.biz.rr.com] has joined #minecrafthelp
#382 [09:27] * Matty [webchat@cpc73842-dals21-2-0-cust218.20-2.cable.virginm.net] has joined #minecrafthelp
#383 [09:27] <BabaHaft> how i can get my acc back
#384 [09:28] <BabaHaft> i buyed 3 accs
#385 [09:28] <wyobound> hello! i can not seem to connect to my realm. I am the owner put for the past two days i get stuck on building terrain. everyone else who has access to the realm gets on with out any problems
#386 [09:28] <Greymagic27> BabaHaft, Why can't you access your account?
#387 [09:28] <BabaHaft> i forgot my password
#388 [09:28] <BabaHaft> and email
#389 [09:28] <Greymagic27> wyobound, This may be related: https://bugs.mojang.com/browse/REALMS-1535
#390 [09:29] <Greymagic27> BabaHaft, You need to email mojang with as much information as possible
#391 [09:29] <Greymagic27> ??> BabaHaft account/send-email
#392 [09:29] <Mightyena> BabaHaft: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#393 [09:29] <Mightyena> BabaHaft: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#394 [09:29] <Matty> Hi all, so everytime I save and quit on my minecraft saves and quit minecraft they go missing. This problem is persistent so could you help me?
#395 [09:29] <BabaHaft> how i can find my transaction id
#396 [09:30] <Greymagic27> ??> BabaHaft account/trans-id
#397 [09:30] <Mightyena> BabaHaft: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#398 [09:30] * Paul [webchat@198-91-165-46.cpe.distributel.net] has joined #minecrafthelp
#399 [09:30] <Paul> hello
#400 [09:31] <Matty> Hi all, so everytime I save and quit on my minecraft saves and quit minecraft they go missing. This problem is persistent so could you help me?
#401 [09:34] <wyobound> do you have any other suggestions? I have already tried reverting it to a backup. I've also tried connecting on different devices and still no luck. Could it be something with my account?
#402 [09:36] * yubfer [webchat@ppp-252-127.27-151.wind.it] has quit. (Quit: webchat.esper.net)
#403 [09:36] <wyobound> its also not because im using a portal .
#404 [09:39] * Matty [webchat@cpc73842-dals21-2-0-cust218.20-2.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#405 [09:55] * MC_RV [webchat@host-41.42.99.137.tedata.net] has joined #minecrafthelp
#406 [09:55] <MC_RV> I want to reactivate my minecraft account
#407 [09:57] * wyobound [webchat@rrcs-172-87-138-42.sw.biz.rr.com] has quit. (Quit: webchat.esper.net)
#408 [09:57] * BabaHaft [webchat@p57B7AC0A.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#409 [10:04] * Parker [webchat@c-73-84-239-182.hsd1.fl.comcast.net] has joined #minecrafthelp
#410 [10:04] * MC_RV [webchat@host-41.42.99.137.tedata.net] has quit. (Quit: webchat.esper.net)
#411 [10:04] * Parker [webchat@c-73-84-239-182.hsd1.fl.comcast.net] has quit. (Client Quit)
#412 [10:05] * spookylyme [webchat@c-73-84-239-182.hsd1.fl.comcast.net] has joined #minecrafthelp
#413 [10:06] * Juanp16 [webchat@static-201-163-84-9.alestra.net.mx] has joined #minecrafthelp
#414 [10:10] <spookylyme> whenever I log into Minecraft and go to the multiplayer section, it says can't connect to all of my servers. whenever I press join server to one of them, it says: io.netty/channel.abstractChannel$AnnotatedConnectException: Connection refused: no further information:
#415 [10:19] * lol [webchat@188-25-108-249.rdsnet.ro] has joined #minecrafthelp
#416 [10:19] * lol [webchat@188-25-108-249.rdsnet.ro] has quit. (Client Quit)
#417 [10:21] * Speeciall [webchat@88.245.251.46.dynamic.ttnet.com.tr] has joined #minecrafthelp
#418 [10:21] <Speeciall> hello
#419 [10:22] * andrew7 [webchat@net-93-67-51-161.cust.vodafonedsl.it] has joined #minecrafthelp
#420 [10:23] <andrew7> Hi, I have a doubt about the activation of the beta version of Minecraft Windows 10 Edition, once it worked, created a world and made progress, what happens once the final version is released? Does the game automatically update to the final version? can the created world still be used or will it be necessary to create another? Is it possible to rem
#421 [10:23] <andrew7> ove information such as fps, memory used, etc. from the top of the screen?
#422 [10:26] * DasBroetchen123 [webchat@p3EE398BA.dip0.t-ipconnect.de] has joined #minecrafthelp
#423 [10:27] <DasBroetchen123> When i open minecraft it says java tm . exe doesn, work
#424 [10:27] * DasBroetchen123 [webchat@p3EE398BA.dip0.t-ipconnect.de] has quit. (Client Quit)
#425 [10:34] * yuniorgamers [webchat@201-179-141-194.speedy.com.ar] has joined #minecrafthelp
#426 [10:35] <yuniorgamers> hola
#427 [10:35] <yuniorgamers> como soluciono el error code -1
#428 [10:36] * yuniorgamers [webchat@201-179-141-194.speedy.com.ar] has quit. (Client Quit)
#429 [10:40] * Juanp16 [webchat@static-201-163-84-9.alestra.net.mx] has quit. (Quit: webchat.esper.net)
#430 [11:08] * asdf [~asdf@67.142.112.79] has quit. (Read error: Connection reset by peer)
#431 [11:18] * Speeciall [webchat@88.245.251.46.dynamic.ttnet.com.tr] has quit. (Quit: webchat.esper.net)
#432 [11:23] * Alegelo78 [webchat@176.32.26.5] has joined #minecrafthelp
#433 [11:23] <Alegelo78> please help me
#434 [11:24] <Alegelo78> i can't log in
#435 [11:24] * asdf [~asdf@67.142.112.79] has joined #minecrafthelp
#436 [11:24] <Alegelo78> omeone can help me?
#437 [11:25] <Alegelo78> someome
#438 [11:25] * DarkNoddy [~mordi@ti0020a400-2810.bb.online.no] has joined #minecrafthelp
#439 [11:25] * Alegelo78 [webchat@176.32.26.5] has quit. (Client Quit)
#440 [11:26] * Alegelo78 [webchat@176.32.26.5] has joined #minecrafthelp
#441 [11:27] <Alegelo78> i can't log in
#442 [11:27] <Alegelo78> can someone help me?
#443 [11:28] * Greez619 [webchat@151.70.171.112] has joined #minecrafthelp
#444 [11:30] <Greez619> hi, when i click play, it gives me this error: " The game crashed whilst initializing game
#445 [11:30] <Greez619> Error: java.lang.IllegalStateException: The driver does not appear to support framebuffer objects "
#446 [11:30] * armandvangils [webchat@190.2.132.75] has joined #minecrafthelp
#447 [11:30] <Greez619> how i fix it?
#448 [11:30] <armandvangils> hi there. I can't acces my account due to security questions and an old email adres
#449 [11:31] <armandvangils> anybody out there?
#450 [11:32] * armandvangils [webchat@190.2.132.75] has quit. (Client Quit)
#451 [11:32] <Greez619> hi, when i click play, it gives me this error: " The game crashed whilst initializing game Error: java.lang.IllegalStateException: The driver does not appear to support framebuffer objects "
#452 [11:33] <Greez619> how i fix it?
#453 [11:34] * Themilkisdilkis [webchat@ip70-188-248-140.pn.at.cox.net] has joined #minecrafthelp
#454 [11:37] <Themilkisdilkis> Im playing version 14.4 on mac and I can't get sound to work. Sound works on all my other applications and I made sure the audio settings were in order. I couldn't find any obvious issues and Im not sure how to fix it.
#455 [11:38] * Vericsto [webchat@IN-84-15-180-211.bitemobile.lt] has joined #minecrafthelp
#456 [11:38] <Vericsto> Anyone can help me?
#457 [11:39] * Alegelo78 [webchat@176.32.26.5] has quit. (Quit: webchat.esper.net)
#458 [11:41] * Greez619 [webchat@151.70.171.112] has quit. (Quit: webchat.esper.net)
#459 [11:41] <Vericsto> I can't login in anywhere... only in account.mojang.com and on mobile minecraft.net but on computer and can't log in minecraft.net and minecraft launcher
#460 [11:42] * kimbel [webchat@p548AB866.dip0.t-ipconnect.de] has joined #minecrafthelp
#461 [11:43] * steve7 [webchat@cpc100684-bagu15-2-0-cust939.1-3.cable.virginm.net] has joined #minecrafthelp
#462 [11:43] * kimbel [webchat@p548AB866.dip0.t-ipconnect.de] has quit. (Client Quit)
#463 [11:43] * steve7 [webchat@cpc100684-bagu15-2-0-cust939.1-3.cable.virginm.net] has quit. (Client Quit)
#464 [11:46] * Vericsto [webchat@IN-84-15-180-211.bitemobile.lt] has quit. (Quit: webchat.esper.net)
#465 [11:55] * Willy [webchat@modemcable022.233-22-96.mc.videotron.ca] has joined #minecrafthelp
#466 [11:56] <Willy> Hi im unable to connect to my account on minecraft.net ...
#467 [11:56] <Willy> I change my password and im still unable to connect
#468 [11:57] <Willy>
#469 [11:57] <Willy>
#470 [11:57] <Willy>
#471 [11:57] * Absol kicked Willy from #minecrafthelp (Reason: illy :Stop spamming)
#472 [11:58] * SusaSpa [webchat@79.108.241.245.dyn.user.ono.com] has joined #minecrafthelp
#473 [11:59] <SusaSpa> hi! i need help with minecraft java edition. But i need somebody to speak spanish... ?
#474 [12:05] * andrew7 [webchat@net-93-67-51-161.cust.vodafonedsl.it] has quit. (Quit: webchat.esper.net)
#475 [12:16] * Welington_ [webchat@host86-181-83-62.range86-181.btcentralplus.com] has joined #minecrafthelp
#476 [12:17] <Welington_> i cant login to minecraft.net at all, just created an account to buy the game but it seems as nothing is happening when i press login after i put my information
#477 [12:17] <Welington_> someone able to help ?
#478 [12:19] * mysterio [webchat@cpc153955-gate14-2-0-cust352.16-2.cable.virginm.net] has joined #minecrafthelp
#479 [12:19] <mysterio> My account has been migrated without permission and now I cant log in?
#480 [12:22] * Welington_ [webchat@host86-181-83-62.range86-181.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#481 [12:25] * Phoenix [webchat@h081217006106.dyn.cm.kabsi.at] has joined #minecrafthelp
#482 [12:26] <Phoenix> hey
#483 [12:26] <Phoenix> Ive got a problem
#484 [12:27] * Phoenix [webchat@h081217006106.dyn.cm.kabsi.at] has quit. (Client Quit)
#485 [12:36] * ineedhelp [webchat@5adc54bf.bb.sky.com] has joined #minecrafthelp
#486 [12:36] <ineedhelp> Hello anyone here?
#487 [12:36] <ineedhelp> I need help with something.
#488 [12:36] <ineedhelp> so basically
#489 [12:36] <ineedhelp> i have minecraft on xbox one
#490 [12:36] * mattRlive [webchat@CPE7c9a54dfcfca-CM7c9a54dfcfc8.cpe.net.cable.rogers.com] has joined #minecrafthelp
#491 [12:36] <ineedhelp> like the version where you just type in minecraft
#492 [12:36] <ineedhelp> in the xbox store
#493 [12:36] <ineedhelp> and like, yeah
#494 [12:37] <ineedhelp> and it says on a reddit post
#495 [12:37] * mattRlive [webchat@CPE7c9a54dfcfca-CM7c9a54dfcfc8.cpe.net.cable.rogers.com] has quit. (Client Quit)
#496 [12:37] <ineedhelp> i can download it on pc
#497 [12:37] <ineedhelp> since i have it on xbox
#498 [12:37] <ineedhelp> is this true?
#499 [12:43] * Lildirt [~Lildirt@mail.lildirt.com] has quit. (Ping timeout: 189 seconds)
#500 [12:43] * spookylyme [webchat@c-73-84-239-182.hsd1.fl.comcast.net] has quit. (*.net *.split)
#501 [12:43] * Paul [webchat@198-91-165-46.cpe.distributel.net] has quit. (*.net *.split)
#502 [12:43] * Zephyrsc [webchat@69-172-179-239.cable.teksavvy.com] has quit. (*.net *.split)
#503 [12:45] * _123DMWM [~123DMWM@204.44.116.105] has quit. (Ping timeout: 190 seconds)
#504 [12:47] * rob [webchat@89.127.58.26] has joined #minecrafthelp
#505 [12:47] * spookylyme [webchat@c-73-84-239-182.hsd1.fl.comcast.net] has joined #minecrafthelp
#506 [12:47] * Paul [webchat@198-91-165-46.cpe.distributel.net] has joined #minecrafthelp
#507 [12:47] * Zephyrsc [webchat@69-172-179-239.cable.teksavvy.com] has joined #minecrafthelp
#508 [12:48] * _123DMWM [~123DMWM@204.44.116.105] has joined #minecrafthelp
#509 [12:49] * Lildirt [~Lildirt@mail.lildirt.com] has joined #minecrafthelp
#510 [12:51] * Vericsto [webchat@IN-84-15-180-211.bitemobile.lt] has joined #minecrafthelp
#511 [12:52] <Vericsto> How to reactivate account ?
#512 [12:52] * rob [webchat@89.127.58.26] has quit. (Quit: webchat.esper.net)
#513 [12:56] * Melzibabes [webchat@host109-147-72-210.range109-147.btcentralplus.com] has joined #minecrafthelp
#514 [12:56] * PapaBear [webchat@89.sub-174-230-7.myvzw.com] has joined #minecrafthelp
#515 [12:58] <Melzibabes> My daughter has been teleported out of her world to a friend’s and can’t find her way back. Her respawn point is too old. Can I help her get back?
#516 [12:58] * Vericsto [webchat@IN-84-15-180-211.bitemobile.lt] has quit. (Quit: webchat.esper.net)
#517 [12:58] * Melzibabes [webchat@host109-147-72-210.range109-147.btcentralplus.com] has quit. (Client Quit)
#518 [12:58] <PapaBear> Hello, so, yesterday I was playing fine on my account, and then when I opened the launcher everything was fine, but when I tried to play a server, it said name couldn't be found, and then I tried joining a realm, and that wouldn't even bring up the realms. I logged out of launcher completely, but when I logged back in, my name was "Player", and I c
#519 [12:58] <PapaBear> ould only play Demo mode.
#520 [13:01] * cmjonesy [webchat@d75-157-70-47.bchsia.telus.net] has joined #minecrafthelp
#521 [13:01] <cmjonesy> how am I able to retrieve my old username from my old minecraft account?
#522 [13:03] * xorifo [webchat@176.143-118-44.abo.bbox.fr] has joined #minecrafthelp
#523 [13:04] <xorifo> i can't loggin with my adress
#524 [13:06] * cmjonesy [webchat@d75-157-70-47.bchsia.telus.net] has quit. (Quit: webchat.esper.net)
#525 [13:16] <PapaBear> Why is my minecraft account all of the sudden only able to play demo, and called "Player"
#526 [13:18] * stanloona [webchat@host81-131-133-237.range81-131.btcentralplus.com] has joined #minecrafthelp
#527 [13:18] * stanloona [webchat@host81-131-133-237.range81-131.btcentralplus.com] has joined #minecrafthelp
#528 [13:18] * stanloona [webchat@host81-131-133-237.range81-131.btcentralplus.com] has left #minecrafthelp
#529 [13:22] * rykan [webchat@cpe-172-113-149-165.socal.res.rr.com] has joined #minecrafthelp
#530 [13:22] <rykan> hello
#531 [13:22] * JZ [webchat@user-0c8gjks.cable.mindspring.com] has joined #minecrafthelp
#532 [13:23] <JZ> Hello, is anyone here to help me?
#533 [13:23] <rykan> I bought the java edition but I can only play the demo
#534 [13:23] * JZ [webchat@user-0c8gjks.cable.mindspring.com] has quit. (Client Quit)
#535 [13:23] <rykan> can someone help me
#536 [13:25] * rykan [webchat@cpe-172-113-149-165.socal.res.rr.com] has quit. (Client Quit)
#537 [13:25] * Valenttina2712 [webchat@pc-240-217-104-200.cm.vtr.net] has joined #minecrafthelp
#538 [13:26] <Valenttina2712> Please help me :(
#539 [13:26] <Valenttina2712> I can't remember my security questions
#540 [13:27] * TeddyBera [webchat@host227-118-dynamic.40-79-r.retail.telecomitalia.it] has joined #minecrafthelp
#541 [13:27] * Flight [webchat@pool-173-73-252-230.washdc.fios.verizon.net] has joined #minecrafthelp
#542 [13:28] <TeddyBera> Hi! Just a question... Buying a copy of Minecraft Java Edition, will I receive a copy of Minecraft Windows 10 Edition, too?
#543 [13:28] <TeddyBera> I read this thing surfing on the internet
#544 [13:29] <Flight> I cant buy Minecraft off of Mojang.com, it says check ur card details, and they are correct. Ive tried multiple times. What do i do?
#545 [13:29] * kbuck [kbuck@lakfakalle.mrflea.net] has quit. (Killed (mbaxter (Happy birthday! You are now [age] years old! :))))
#546 [13:29] * kbuck [kbuck@lakfakalle.mrflea.net] has joined #minecrafthelp
#547 [13:29] * E_Ruby [webchat@96-67-236-225-static.hfc.comcastbusiness.net] has joined #minecrafthelp
#548 [13:29] * kbuck is now known as Guest11654
#549 [13:29] * Blabla [webchat@78-69-121-31-no54.tbcn.telia.com] has joined #minecrafthelp
#550 [13:29] <TeddyBera> Flight are you sure that you have enough money on the credit card?
#551 [13:30] <Flight> Yes
#552 [13:30] <TeddyBera> Maybe you could try with PayPal
#553 [13:30] <Blabla> I can't play the game. all i get is a pop up that says wrong
#554 [13:30] <Blabla> error
#555 [13:30] <Flight> I tried it doesnt work.
#556 [13:31] <E_Ruby> I bought my copy yesterday, and put it on my account, and it still won't work in the minecraft launcher. It signs in on mojang.com, says I own it, shows my username, but when I open the app up, it tells gives me an error. It isn't just that, because I tried to login to one of my older accounts, and that wouldn't work, either. Also, the website 'log
#557 [13:31] <E_Ruby> in' button won't work.
#558 [13:32] <PapaBear> Are there any people from minecraft even here?
#559 [13:32] <Blabla> got the same problem E_ruby
#560 [13:32] <E_Ruby> Do you know how to fix it?
#561 [13:32] <Blabla> That's why i'm here...
#562 [13:32] <E_Ruby> Because I don't, and I make games.
#563 [13:33] <Flight> I need help too...
#564 [13:33] <E_Ruby> I really just want to log in. Should I power down my computer and turn it back on?
#565 [13:33] <E_Ruby> I haven't even tried that yet.
#566 [13:33] <Blabla> I've tried that. does nada
#567 [13:33] <E_Ruby> Maybe it will have a different effect for me?
#568 [13:33] * E_Ruby [webchat@96-67-236-225-static.hfc.comcastbusiness.net] has quit. (Client Quit)
#569 [13:33] <Blabla> well.. your choice. right?
#570 [13:33] <TeddyBera> Hi! Just a question... Buying a copy of Minecraft Java Edition, will I receive a copy of Minecraft Windows 10 Edition, too?
#571 [13:34] <Flight> No i dont think so.
#572 [13:35] <PapaBear> Are there no helpers here?
#573 [13:36] * Flight [webchat@pool-173-73-252-230.washdc.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#574 [13:37] * lol [webchat@c-68-55-62-65.hsd1.mi.comcast.net] has joined #minecrafthelp
#575 [13:38] <Blabla> is there anyone who plays on mac?
#576 [13:39] <PapaBear> My minecraft account turned into "Player" and I can only play demo. I was just playing last night
#577 [13:39] <lol> im trying to migrate my account to Mojang but I forgot my username but for me to change the username I need a Mojang account
#578 [13:39] <lol> same
#579 [13:41] * Anon [webchat@user-0c8gjks.cable.mindspring.com] has joined #minecrafthelp
#580 [13:41] <Anon> I bought some Minecoins, but they're not showing up on my account
#581 [13:42] * TeddyBera [webchat@host227-118-dynamic.40-79-r.retail.telecomitalia.it] has quit. (Quit: webchat.esper.net)
#582 [13:42] * mansonhybrid [webchat@97e0f2a0.skybroadband.com] has joined #minecrafthelp
#583 [13:42] <mansonhybrid> Hello!
#584 [13:43] * Anon [webchat@user-0c8gjks.cable.mindspring.com] has quit. (Client Quit)
#585 [13:44] <mansonhybrid> i need help, i purchased the game a good long while ago and no matter what i check or try to reset it seems like my account has been deleted?
#586 [13:44] <mansonhybrid> I mean im talking like 2014 but still
#587 [13:44] <mansonhybrid> i have emails stating that my account is registered to said email address but when it try my password reset function i do not get any emails and i managed to re-register with said email so it's like the account didn't exist
#588 [13:47] <lol> they don't respond for some reason
#589 [13:47] * PapaBear [webchat@89.sub-174-230-7.myvzw.com] has quit. (Quit: webchat.esper.net)
#590 [13:48] * lol [webchat@c-68-55-62-65.hsd1.mi.comcast.net] has quit. (Quit: webchat.esper.net)
#591 [13:50] <mansonhybrid> :(
#592 [13:50] * BeanMachine32 [webchat@71-86-113-64.dhcp.ftwo.tx.charter.com] has joined #minecrafthelp
#593 [13:50] * hakanelias [webchat@bd220419.virtua.com.br] has joined #minecrafthelp
#594 [13:51] <hakanelias> I have an account for a long time, but when I try to log in today it says I don't have it
#595 [13:51] <BeanMachine32> Hi, not sure if this is related but I cant install Java. Internet explorer just gives me an error message when I finish its install.
#596 [13:54] * Blabla [webchat@78-69-121-31-no54.tbcn.telia.com] has quit. (Quit: webchat.esper.net)
#597 [13:55] * Shane [webchat@rrcs-71-40-248-134.sw.biz.rr.com] has joined #minecrafthelp
#598 [13:55] * Shane [webchat@rrcs-71-40-248-134.sw.biz.rr.com] has joined #minecrafthelp
#599 [13:55] * Guest11654 [kbuck@lakfakalle.mrflea.net] has left #minecrafthelp
#600 [13:56] <mansonhybrid> Hi Hakanelias that's kinda the same as me :(
#601 [13:56] <mansonhybrid> Hi Hakanelias that's kinda the same as me :(
#602 [13:57] * mansonhybrid [webchat@97e0f2a0.skybroadband.com] has left #minecrafthelp
#603 [13:57] * Phil [webchat@ip2505f907.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#604 [13:57] * mansonhybrid [webchat@97e0f2a0.skybroadband.com] has joined #minecrafthelp
#605 [13:57] <Shane> Hi all, I recently bought minecraft for the first time on PC to play with friends. When I finished downloading I wasn't able to connect with any of my friends. Apparently they have the windows 10 version and I have the java version. I'm new to the game and had no idea there was more than one version on PC. Is there a way for me to still connect wit
#606 [13:57] <Shane> h my friends? If not can I migrate my account to the windows 10 version? I haven't played the java version at all and have no interest in playing it without friends
#607 [13:58] <Phil> Hello, i have problems with my minecraft
#608 [13:58] <Phil> always i want to start forge it chrashes and when i instal forge again i can't play with this only the old forge is there
#609 [13:58] <Phil> i already reinstalled minecraft
#610 [14:01] * Phil [webchat@ip2505f907.dynamic.kabel-deutschland.de] has quit. (Client Quit)
#611 [14:01] * BeanMachine32 [webchat@71-86-113-64.dhcp.ftwo.tx.charter.com] has quit. (Quit: webchat.esper.net)
#612 [14:01] * mansonhybrid [webchat@97e0f2a0.skybroadband.com] has quit. (Client Quit)
#613 [14:04] * Shane [webchat@rrcs-71-40-248-134.sw.biz.rr.com] has quit. (Quit: webchat.esper.net)
#614 [14:09] * bildramer [~bildramer@athedsl-361572.home.otenet.gr] has quit. (Read error: Connection reset by peer)
#615 [14:11] * BeanMachine32 [webchat@71-86-113-64.dhcp.ftwo.tx.charter.com] has joined #minecrafthelp
#616 [14:13] * bildramer [~bildramer@athedsl-361572.home.otenet.gr] has joined #minecrafthelp
#617 [14:16] * JJ_Reed [webchat@c-73-188-179-250.hsd1.pa.comcast.net] has joined #minecrafthelp
#618 [14:16] <JJ_Reed> Hello!
#619 [14:16] * FULLSNED [webchat@cpe-66-75-107-89.hawaii.res.rr.com] has joined #minecrafthelp
#620 [14:16] <FULLSNED> i need a refund for
#621 [14:16] <JJ_Reed> I just saw a scummy fake minecraft ad and I really want you guys to take notice on this as this is stealing your OWN video.
#622 [14:16] * FULLSNED [webchat@cpe-66-75-107-89.hawaii.res.rr.com] has quit. (Client Quit)
#623 [14:17] * bluegreen [webchat@c-73-46-16-144.hsd1.fl.comcast.net] has joined #minecrafthelp
#624 [14:17] * bluegreen [webchat@c-73-46-16-144.hsd1.fl.comcast.net] has joined #minecrafthelp
#625 [14:18] * JJ_Reed [webchat@c-73-188-179-250.hsd1.pa.comcast.net] has left #minecrafthelp
#626 [14:18] * Arde [webchat@37-219-174-114.nat.bb.dnainternet.fi] has joined #minecrafthelp
#627 [14:19] <bluegreen> I know my username and password for my old minecraft account, but it prompts me to enter my email instead, the last time i used that email was probably six years ago and I do not remember for the life of me what it was, so I can't enter it. Am i screwed?
#628 [14:20] <Arde> Hello im getting this error message everytime i connect to the realm server: internal exception: java.io.ioexception: an existing connection was forcibly closed by remote. It connects to server works for 5 secs sometimes couple minutes but then dc's. Can you help me? :)
#629 [14:21] * sKaaap [webchat@191-126-99-52.bam.movistar.cl] has joined #minecrafthelp
#630 [14:21] <sKaaap> Buenas estimados
#631 [14:21] <sKaaap> #minecrafthelp necesito saber como jugar online con un amigo sin servidores externos
#632 [14:22] * sKaaap [webchat@191-126-99-52.bam.movistar.cl] has quit. (Client Quit)
#633 [14:24] * JJ_Reed [webchat@c-73-188-179-250.hsd1.pa.comcast.net] has joined #minecrafthelp
#634 [14:25] <JJ_Reed> Hello, so today I saw this scummy ad used for a Minecraft rip-off game, and it's stealing Mojang's VIDEO. Here is the link to the scummy ad, try to copyright claim this video so we can put a end to this. https://www.youtube.com/watch?v=Rt5Av1NiIC8
#635 [14:25] * HunnyBee138 [webchat@74-32-167-116.dsl1.nrwc.ny.frontiernet.net] has joined #minecrafthelp
#636 [14:27] <HunnyBee138> My minecraft will open, it willmain loading screen for the game itself but it won't get to the main menu
#637 [14:27] * bruus [webchat@ti0187a400-2044.bb.online.no] has joined #minecrafthelp
#638 [14:28] <HunnyBee138> it will get to the main loading screen*
#639 [14:28] * Marcari [webchat@bl11-249-131.dsl.telepac.pt] has joined #minecrafthelp
#640 [14:29] * Marcari [webchat@bl11-249-131.dsl.telepac.pt] has quit. (Client Quit)
#641 [14:29] <bruus> Hi, I have a legacy account that I can log into and I know what email i used when I created it but i dont think I have migrated it before. So when i try to get reset mail with the email I dont receive it. But when i try to create a new account with that same email that doesnt work either so its obviously registered i just dont get the mail. yes i'v
#642 [14:29] <bruus> e checked trashfolder
#643 [14:30] * HunnyBee138 [webchat@74-32-167-116.dsl1.nrwc.ny.frontiernet.net] has quit. (Client Quit)
#644 [14:30] * JJ_Reed [webchat@c-73-188-179-250.hsd1.pa.comcast.net] has quit. (Quit: webchat.esper.net)
#645 [14:31] <bruus> i can log into the launcher but not the mojang webpage
#646 [14:31] * bruus [webchat@ti0187a400-2044.bb.online.no] has quit. (Client Quit)
#647 [14:32] * bluegreen [webchat@c-73-46-16-144.hsd1.fl.comcast.net] has quit. (Quit: webchat.esper.net)
#648 [14:32] * TheBlueMoon_Wolf [webchat@dynamic-cpe-pool.orcon.net.nz] has joined #minecrafthelp
#649 [14:33] * Chuf [webchat@user-0c8gjks.cable.mindspring.com] has joined #minecrafthelp
#650 [14:33] * bluegreen [webchat@c-73-46-16-144.hsd1.fl.comcast.net] has joined #minecrafthelp
#651 [14:35] <TheBlueMoon_Wolf> Hey Minecraft team, so I can't load up minecraft its like this, I open the launcher press play but just passed half way its just responds and crash I have uninstalled and reinstalled and uninstall with deleting the files then reinstalling and nothing has worked is there any way you can help?
#652 [14:35] <TheBlueMoon_Wolf> not responds*
#653 [14:36] * Chuf [webchat@user-0c8gjks.cable.mindspring.com] has quit. (Client Quit)
#654 [14:36] * HunnyBee138 [webchat@74-32-167-116.dsl1.nrwc.ny.frontiernet.net] has joined #minecrafthelp
#655 [14:37] * macra99 [webchat@91.85.41.81] has joined #minecrafthelp
#656 [14:37] <macra99> Whenever I join a server, it kicks me and gives a java error
#657 [14:38] <HunnyBee138> It won't load my actual game up
#658 [14:38] * BeanMachine32 [webchat@71-86-113-64.dhcp.ftwo.tx.charter.com] has quit. (Quit: webchat.esper.net)
#659 [14:40] * macra99 [webchat@91.85.41.81] has quit. (Client Quit)
#660 [14:45] * Brainix [webchat@ip4da1a1ce.direct-adsl.nl] has joined #minecrafthelp
#661 [14:47] <Brainix> Hi, I wanted to log into minecraft but I don't remember my password. However I probably bought it before 2012 so there is no email attached. is there anyway to still get my password back? I do know my username.
#662 [14:47] * Brainix [webchat@ip4da1a1ce.direct-adsl.nl] has quit. (Client Quit)
#663 [14:48] * Nick [webchat@23-121-136-36.lightspeed.chrlnc.sbcglobal.net] has joined #minecrafthelp
#664 [14:48] * artur_pirata [webchat@136.176.37.188.rev.vodafone.pt] has joined #minecrafthelp
#665 [14:49] * Nick is now known as Guest78809
#666 [14:49] <artur_pirata> portugues?
#667 [14:49] <HunnyBee138> ?
#668 [14:49] <Guest78809> I mad an enchanted book and a diamond pick but my anvil wont let me combine them any help?
#669 [14:49] <HunnyBee138> What is the enchanted book?
#670 [14:50] <Guest78809> Infinity 1
#671 [14:50] <HunnyBee138> That can only be used for a bow
#672 [14:50] <TheBlueMoon_Wolf> ^
#673 [14:50] <Guest78809> Oh yeah I’m dumb
#674 [14:50] * Guest78809 [webchat@23-121-136-36.lightspeed.chrlnc.sbcglobal.net] has quit. (Client Quit)
#675 [14:50] <HunnyBee138> xD
#676 [14:50] <TheBlueMoon_Wolf> welp
#677 [14:50] * spookylyme [webchat@c-73-84-239-182.hsd1.fl.comcast.net] has quit. (Quit: webchat.esper.net)
#678 [14:51] <HunnyBee138> Er, does anyone know how to help me? My mc wont load to the title screen
#679 [14:51] <TheBlueMoon_Wolf> same problem
#680 [14:51] <HunnyBee138> ah frik
#681 [14:51] <TheBlueMoon_Wolf> half way finishes then crashes?
#682 [14:51] <HunnyBee138> ye
#683 [14:51] <TheBlueMoon_Wolf> same here
#684 [14:51] <HunnyBee138> It gets almost there then crashes
#685 [14:51] <TheBlueMoon_Wolf> unistalling does not help
#686 [14:52] <TheBlueMoon_Wolf> neither does deleting the files
#687 [14:52] <HunnyBee138> It doesnt. It made mine worse actua;;y
#688 [14:52] <HunnyBee138> Actually*
#689 [14:52] <TheBlueMoon_Wolf> oof
#690 [14:52] <HunnyBee138> Scree
#691 [14:52] <TheBlueMoon_Wolf> none of the operators or voiced are helping
#692 [14:53] <HunnyBee138> Maybe their busy?
#693 [14:53] <TheBlueMoon_Wolf> possible
#694 [14:53] <TheBlueMoon_Wolf> most likly
#695 [14:53] <HunnyBee138> They are real people :/
#696 [14:54] <TheBlueMoon_Wolf> this person asked a about there account and left bc they got no response but if you look at the top it say that they are busy with accounts
#697 [14:54] <HunnyBee138> ye
#698 [14:54] <artur_pirata> I cant change my skin because they are asking me security questions that I no longer remember the answer and the email I used to create the minecraft account is old and I no longer remember too, what can I do?
#699 [14:56] <HunnyBee138> Is ur acc signed in to minecraft.net?
#700 [14:56] <artur_pirata> yes
#701 [14:56] <HunnyBee138> O and it's asking you security questions even tho your signed in?
#702 [14:56] <artur_pirata> yap
#703 [14:57] <HunnyBee138> Hmm
#704 [14:57] <TheBlueMoon_Wolf> you can reset your security questions
#705 [14:58] <artur_pirata> I tried once
#706 [14:58] <artur_pirata> I will try again
#707 [14:58] <TheBlueMoon_Wolf> mkay
#708 [14:59] <TheBlueMoon_Wolf> It should send an email to you on the account your minecraft account is on
#709 [14:59] * bluegreen [webchat@c-73-46-16-144.hsd1.fl.comcast.net] has quit. (Quit: webchat.esper.net)
#710 [15:00] * Garrett [webchat@163-182-190-195-cstmr.msfiber.net] has joined #minecrafthelp
#711 [15:00] * Garrett [webchat@163-182-190-195-cstmr.msfiber.net] has quit. (Client Quit)
#712 [15:01] * Joseph [webchat@pool-100-2-140-93.nycmny.fios.verizon.net] has joined #minecrafthelp
#713 [15:01] <artur_pirata> well, it says that they will send an email, but i dont know this email password
#714 [15:01] <artur_pirata> I created this email when I was a kid
#715 [15:02] <HunnyBee138> does said email have a backup email?
#716 [15:02] <Joseph> Uh
#717 [15:02] <HunnyBee138> Like an email that you can recover that one from?
#718 [15:02] <Joseph> Anyone here able to assist me?
#719 [15:02] <HunnyBee138> what's your problem?
#720 [15:02] <artur_pirata> nope
#721 [15:02] <Joseph> I am trying to recover my old account back in 2011. I know the username and the password but not the email since it is a hotmail account.
#722 [15:03] <HunnyBee138> O
#723 [15:03] <artur_pirata> i can play with this minecraft acc, but i cant change the email, skin, name...
#724 [15:03] <HunnyBee138> I'm sorry i don't know how to help. They are busy with a bunch of accounting stuff.
#725 [15:04] <Joseph> oof sad moments
#726 [15:04] <artur_pirata> yee no problm
#727 [15:04] <artur_pirata> but thx
#728 [15:04] <artur_pirata> i will wait
#729 [15:04] <HunnyBee138> ok
#730 [15:05] <HunnyBee138> If you scroll all the way to the top of the chat you can see it says they are currently busy with different accounting issues.
#731 [15:05] <Joseph> Okay i will wait here
#732 [15:05] <Joseph> hopefully they will respond
#733 [15:05] <HunnyBee138> Ye i am as well waiting soooooooooo
#734 [15:08] * SamuUltra [webchat@170-254-202-227.ultraconexao.com.br] has joined #minecrafthelp
#735 [15:08] <SamuUltra> What??
#736 [15:09] <HunnyBee138> ?
#737 [15:11] <SamuUltra> how do i recover to my account?? :(
#738 [15:11] * Noobfesional [webchat@Dinamic-Tigo-179-13-88-239.tigo.com.co] has joined #minecrafthelp
#739 [15:11] <Noobfesional> https://paste.ubuntu.com/p/8HcMBwDrMw/
#740 [15:12] <SamuUltra> how do i recover to my account
#741 [15:12] <HunnyBee138> Mojang is dealing with a lot of account questions at the moment
#742 [15:12] * Noobfesional [webchat@Dinamic-Tigo-179-13-88-239.tigo.com.co] has quit. (Client Quit)
#743 [15:12] <SamuUltra> how do i recover to my account
#744 [15:12] <SamuUltra> how do i recover to my account
#745 [15:12] <SamuUltra> how do i recover to my account
#746 [15:12] <SamuUltra> how do i recover to my account
#747 [15:12] * Absol kicked SamuUltra from #minecrafthelp (Reason: amuUltra :Stop spamming)
#748 [15:13] <HunnyBee138> uh
#749 [15:13] <Joseph> yikers
#750 [15:13] <HunnyBee138> ok?
#751 [15:13] <TheBlueMoon_Wolf> rip
#752 [15:13] <HunnyBee138> ;-;
#753 [15:13] <TheBlueMoon_Wolf> me and HunnyBee138 have the same problem
#754 [15:13] <HunnyBee138> Indeed
#755 [15:14] * Jelle [webchat@2.190.broadband7.iol.cz] has joined #minecrafthelp
#756 [15:14] <Jelle> Hello
#757 [15:14] <HunnyBee138> henlo
#758 [15:14] <TheBlueMoon_Wolf> Hello
#759 [15:14] * Chafe [webchat@cpc72335-sotn15-2-0-cust36.15-1.cable.virginm.net] has joined #minecrafthelp
#760 [15:15] <Jelle> I have problem I lost my password and my email from mojang
#761 [15:15] <TheBlueMoon_Wolf> ._.
#762 [15:15] <Joseph> lmao
#763 [15:15] <HunnyBee138> o
#764 [15:15] * Garrett [webchat@163-182-190-195-cstmr.msfiber.net] has joined #minecrafthelp
#765 [15:15] <Joseph> Thats why we are all here
#766 [15:15] <TheBlueMoon_Wolf> nope
#767 [15:15] <TheBlueMoon_Wolf> Mojang Support is currently dealing with a very large backlog of account support requests. We cannot offer any faster help for account related issues (forgotten emails/passwords/security questions, or the inability to receive reset emails for them), you will need to wait for Mojang support to assist you.
#768 [15:15] <TheBlueMoon_Wolf> so yeah
#769 [15:15] <HunnyBee138> actually not all of us are here for account issues
#770 [15:15] <Chafe> I am having an issue starting minecraft - it was telling me there was an error with the Java binary. it now isnt saying that but won't open - just get a not responding message
#771 [15:15] <TheBlueMoon_Wolf> Im not in for accounts
#772 [15:15] <HunnyBee138> is
#773 [15:16] <TheBlueMoon_Wolf> does chafe have the same problem?
#774 [15:16] <TheBlueMoon_Wolf> Process crashed with exit code -805306369
#775 [15:16] <HunnyBee138> is that a person i see with the same issue as TheBlueMoon_Wolf and i?
#776 [15:16] <TheBlueMoon_Wolf> Finally its not just me I thought "Why am I going through this"
#777 [15:17] <HunnyBee138> boi
#778 [15:17] <TheBlueMoon_Wolf> lol
#779 [15:17] <HunnyBee138> lmao
#780 [15:17] <TheBlueMoon_Wolf> before I joined this chat
#781 [15:17] <TheBlueMoon_Wolf> before I joined this chat
#782 [15:17] * Jelle [webchat@2.190.broadband7.iol.cz] has left #minecrafthelp
#783 [15:17] <Joseph> casually has a hotmail account to my old account
#784 [15:17] <TheBlueMoon_Wolf> Same here
#785 [15:17] <HunnyBee138> xD
#786 [15:17] <TheBlueMoon_Wolf> I have two accounts
#787 [15:17] <TheBlueMoon_Wolf> I have two accounts
#788 [15:17] * Chafe [webchat@cpc72335-sotn15-2-0-cust36.15-1.cable.virginm.net] has left #minecrafthelp
#789 [15:18] <Joseph> idk if they will be able to recover it tbh
#790 [15:18] * FB [webchat@c-73-11-213-13.hsd1.wa.comcast.net] has joined #minecrafthelp
#791 [15:18] <Joseph> and force to pay for a new 1 but oh well
#792 [15:18] <HunnyBee138> ye i was thinking about just saying screw it and get a new account and new mc xD
#793 [15:18] <Joseph> not like im 11 anymore omegalul
#794 [15:18] <Joseph> Igot $ D<
#795 [15:18] <HunnyBee138> ?
#796 [15:18] <FB> Uhh hi? I'm having some trouble with my account, can anyone help me
#797 [15:19] <Joseph> welcome ot the clu
#798 [15:19] <TheBlueMoon_Wolf> what is it?
#799 [15:19] <Joseph> club
#800 [15:19] <TheBlueMoon_Wolf> you forgot your email, password, or username?
#801 [15:19] <FB> So basically, I'm trying to change my minecraft skin, and when I go to the mc website and click 'profile', it asks me to answer the security questions, right
#802 [15:19] <HunnyBee138> :o
#803 [15:19] <Garrett> Alright, so I've been trying to fix Minecraft for a while now. I've uninstalled ByteFence and disabled firewall but it keeps popping up with unable to save download with a various file name. EX:Name: mirror_ I've tried every Tutorial and nothing has worked. I've even rebought Minecraft and it hasn't worked.
#804 [15:19] <Garrett>
#805 [15:20] <TheBlueMoon_Wolf> ?
#806 [15:20] * FB [webchat@c-73-11-213-13.hsd1.wa.comcast.net] has quit. (Client Quit)
#807 [15:20] <HunnyBee138> someone else had that issue FB
#808 [15:20] <TheBlueMoon_Wolf> he left
#809 [15:20] <HunnyBee138> Idk what they did ;/
#810 [15:20] <HunnyBee138> well crap
#811 [15:20] <Joseph> i wonder if mc-warz is still a thing
#812 [15:21] <Joseph> last time i played that was in 2013
#813 [15:21] <HunnyBee138> it might be
#814 [15:21] * artur_pirata [webchat@136.176.37.188.rev.vodafone.pt] has quit. (Quit: webchat.esper.net)
#815 [15:21] <Joseph> Literally the only "dayz" server
#816 [15:21] <TheBlueMoon_Wolf> it is
#817 [15:21] * Lord_of_Life_ [~Lord@77.28.166.82] has joined #minecrafthelp
#818 [15:21] <Joseph> thats widl
#819 [15:21] <Joseph> wild
#820 [15:21] <HunnyBee138> :o
#821 [15:22] * Lord_of_Life [~Lord@77.28.160.239] has quit. (Ping timeout: 202 seconds)
#822 [15:22] <TheBlueMoon_Wolf> Garrett how does that problem have to do with minecraft?
#823 [15:22] <TheBlueMoon_Wolf> unable to save a download?
#824 [15:22] <TheBlueMoon_Wolf> have you tried reinstalling the files?
#825 [15:22] <Joseph> just clear your cache lmao
#826 [15:22] <Joseph> on google chrome
#827 [15:22] <HunnyBee138> mine does that with older versions of the game
#828 [15:22] <Joseph> or use another browser
#829 [15:23] <HunnyBee138> ?
#830 [15:24] * HunnyBee138 [webchat@74-32-167-116.dsl1.nrwc.ny.frontiernet.net] has quit. (Quit: webchat.esper.net)
#831 [15:24] <Joseph> It be nice if they allow us to recover via secruity questions.
#832 [15:28] * Sab [webchat@58.69.175.29.pldt.net] has joined #minecrafthelp
#833 [15:28] * Valenttina2712 [webchat@pc-240-217-104-200.cm.vtr.net] has quit. (Quit: webchat.esper.net)
#834 [15:29] <Sab> Hi, I need some help and question
#835 [15:29] * TheBlueMoon_Wolf [webchat@dynamic-cpe-pool.orcon.net.nz] has quit. (Quit: webchat.esper.net)
#836 [15:30] * arthkiller_ful10 [webchat@200.162.235.106.static-user.ajato.com.br] has joined #minecrafthelp
#837 [15:30] <Sab> is this chat active?
#838 [15:30] <arthkiller_ful10> i think it is
#839 [15:31] * Sab [webchat@58.69.175.29.pldt.net] has quit. (Client Quit)
#840 [15:31] <arthkiller_ful10> hello, someone can help me with my account?
#841 [15:36] * Joseph [webchat@pool-100-2-140-93.nycmny.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#842 [15:43] * Bread [webchat@CPEbc4dfb2a9003-CMbc4dfb2a9000.cpe.net.cable.rogers.com] has joined #minecrafthelp
#843 [15:43] <Bread> hey
#844 [15:43] <Bread> i cant sign in
#845 [15:44] <Bread> Hello?
#846 [15:46] <Bread> help
#847 [15:50] * Bread [webchat@CPEbc4dfb2a9003-CMbc4dfb2a9000.cpe.net.cable.rogers.com] has quit. (Quit: webchat.esper.net)
#848 [15:51] * carey [webchat@b3d3e5d5.virtua.com.br] has joined #minecrafthelp
#849 [15:57] * Kruemelll [webchat@162-205-154-91.lightspeed.iplsin.sbcglobal.net] has joined #minecrafthelp
#850 [15:57] <Kruemelll> Hello, I changed my password and misstyped it and I can log in in my email
#851 [15:58] * HIIII [webchat@47.199.226.114] has joined #minecrafthelp
#852 [15:59] * Veyton [webchat@64-33-101-22-dynamic.midco.net] has joined #minecrafthelp
#853 [15:59] <HIIII> ava heap space: failed reallocation of scalar replaced objects (my game crashes ad it says this
#854 [15:59] <HIIII> *java heap space: failed reallocation of scalar replaced objects
#855 [15:59] <Veyton> Hello, It turns out my computer cannot run minecraft and I would like a refund if possible
#856 [16:00] * Veyton [webchat@64-33-101-22-dynamic.midco.net] has quit. (Client Quit)
#857 [16:03] * HIIII [webchat@47.199.226.114] has quit. (Client Quit)
#858 [16:06] * c0g [webchat@97-83-241-172.dhcp.stpt.wi.charter.com] has joined #minecrafthelp
#859 [16:06] * c0g [webchat@97-83-241-172.dhcp.stpt.wi.charter.com] has quit. (Client Quit)
#860 [16:07] * MrJonesyTN [webchat@static-33-197-4-96.greene.tn.ena.net] has joined #minecrafthelp
#861 [16:07] * MrJonesyTN [webchat@static-33-197-4-96.greene.tn.ena.net] has quit. (Client Quit)
#862 [16:18] * asdf [~asdf@67.142.112.79] has quit. (Read error: Connection reset by peer)
#863 [16:23] * asdf [~asdf@67.142.112.79] has joined #minecrafthelp
#864 [16:36] * worsley87 [webchat@cpc80047-stkp11-2-0-cust231.10-2.cable.virginm.net] has joined #minecrafthelp
#865 [16:36] <worsley87> Is anyone free to help me?
#866 [16:38] <worsley87> I have tried to migrate my account but can't. I cant download the game even tho I paid for it before the migration
#867 [16:47] * MinecraftGirl [webchat@195.226.56.179] has joined #minecrafthelp
#868 [16:49] * gameromero [webchat@pool-71-190-153-234.nycmny.fios.verizon.net] has joined #minecrafthelp
#869 [16:49] <gameromero> my old premium account uses an email that has been deactivated because of how old it was
#870 [16:49] <gameromero> is there a way for me to get it back
#871 [16:50] * Sky [webchat@CPE688f2e2ce073-CM688f2e2ce070.cpe.net.cable.rogers.com] has joined #minecrafthelp
#872 [16:50] <Sky> Hi, I need some help
#873 [16:50] <MinecraftGirl> Hello we need help connecting to a server on multiplayer. My friend opened it up but it wont let me connect it comes up with the message no route to host. Please can you help?
#874 [16:51] * gameromero [webchat@pool-71-190-153-234.nycmny.fios.verizon.net] has quit. (Client Quit)
#875 [16:54] <Sky> I need some help.. So recently when I open minecraft.net Its all alright. I then go to the login page and nothing shows up just the background and a link to go back(https://imgur.com/K4oC1rR). And the same goes on when I go to the my profile page and the skins page. And the wierdest thing is that when I go onto microsoft edge, everything works.
#876 [16:54] <Sky> But on google chrome which is my default browser it doesn't show anything.. This is the console for the login page: https://imgur.com/UodmjuT
#877 [16:59] * MinecraftGirl [webchat@195.226.56.179] has quit. (Quit: webchat.esper.net)
#878 [17:02] * Malthael [webchat@cpe-172-90-104-106.socal.res.rr.com] has joined #minecrafthelp
#879 [17:04] * juancito [webchat@cpe-181-44-188-106.telecentro-reversos.com.ar] has joined #minecrafthelp
#880 [17:04] * worsley87 [webchat@cpc80047-stkp11-2-0-cust231.10-2.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#881 [17:04] * das [webchat@97-120-114-3.ptld.qwest.net] has joined #minecrafthelp
#882 [17:04] <das> hey where do I go to talk with someone about my account being stolen?
#883 [17:05] <Malthael> Hello, I purchased Minecraft back when Notch first released it. I have thousands of hours playing.... However the switch from user name to Mojang account (email) I have since lost that email and no longer have access to the account. May I update my email?
#884 [17:05] <das> i have the same issue as you
#885 [17:06] <das> did you manage to find any place to get ahold of a real person?
#886 [17:06] <Malthael> I have not, and would rather not buy it again.
#887 [17:06] <das> same sorry you cant get in
#888 [17:06] <Malthael> When I bought it, it was $4.99
#889 [17:06] <juancito> Hi. Anyone know how to solve an "opengl" problem. I was able to download the game but it can't be played. Be patient since I am with the translator.
#890 [17:07] <das> ill let you know if I find any real help
#891 [17:07] <Malthael> Thank you
#892 [17:08] <das> https://help.mojang.com/customer/portal/emails/new
#893 [17:08] <das> if you have your transaction id you can email them here
#894 [17:10] <juancito> already check the screen drivers that is intel and is updated to its latest version
#895 [17:14] * Sky [webchat@CPE688f2e2ce073-CM688f2e2ce070.cpe.net.cable.rogers.com] has quit. (Quit: webchat.esper.net)
#896 [17:18] * Zynrm [webchat@99.20.133.22] has joined #minecrafthelp
#897 [17:18] <Zynrm> hey
#898 [17:18] * asdf [~asdf@67.142.112.79] has quit. (Read error: Connection reset by peer)
#899 [17:18] <Zynrm> I got 2 accounts stolen and I know their current uuid
#900 [17:18] <Zynrm> any help?
#901 [17:19] <Zynrm> i have previous passwords for proof
#902 [17:19] * Melody_Felony [webchat@71-81-125-143.dhcp.spbg.sc.charter.com] has joined #minecrafthelp
#903 [17:20] <Melody_Felony> i purchased minecraft java.. i think it is for my daughter a hour or so ago.. and it is giving us a failure to launch message
#904 [17:21] <Melody_Felony> sorry i guess i should have said she is on windows 7
#905 [17:26] * wisky66 [webchat@host86-143-215-61.range86-143.btcentralplus.com] has joined #minecrafthelp
#906 [17:26] <wisky66> hey
#907 [17:27] * juancito [webchat@cpe-181-44-188-106.telecentro-reversos.com.ar] has quit. (Quit: webchat.esper.net)
#908 [17:27] <wisky66> ive been having trouble logging into my account that i have had for years and i have tried to create a new password to help but it just says there is no account attached to my email that should be
#909 [17:29] <wisky66> please if you have any suggestions
#910 [17:29] * Chocolatemilk221 [webchat@c-73-88-13-71.hsd1.mn.comcast.net] has joined #minecrafthelp
#911 [17:31] <Chocolatemilk221> Hello, my minecraft won't let me login to the launcher or on minecraft.net. I have tried changing my password and I even waited a couple of days before trying again and still didn't work.
#912 [17:32] * wisky66 [webchat@host86-143-215-61.range86-143.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#913 [17:35] * asdf [~asdf@67.142.112.79] has joined #minecrafthelp
#914 [17:49] * MC_RV [webchat@host-41.42.99.137.tedata.net] has joined #minecrafthelp
#915 [17:49] * Zynrm [webchat@99.20.133.22] has quit. (Quit: webchat.esper.net)
#916 [17:50] <MC_RV> I want to reactivate my account (activate deactivated account)
#917 [17:51] * dwy [webchat@136.55.153.127] has joined #minecrafthelp
#918 [17:57] <dwy> https://paste.gg/p/anonymous/c6a0c3ab4a9c443ab309bdb41b95d9dc/files/c3a6606aeeb6448ba4f42e572765f1bf/raw
#919 [17:57] <dwy> Hope I did that right^ had a long message
#920 [18:01] * thisgamesucks [webchat@pool-108-31-101-242.washdc.fios.verizon.net] has joined #minecrafthelp
#921 [18:01] * bebenmeowcorp [webchat@36.71.241.133] has joined #minecrafthelp
#922 [18:01] <MC_RV> What is that long message dwy?
#923 [18:01] * Melody_Felony [webchat@71-81-125-143.dhcp.spbg.sc.charter.com] has quit. (Quit: webchat.esper.net)
#924 [18:02] <thisgamesucks> hello?
#925 [18:02] <thisgamesucks> can someone help me?
#926 [18:02] * Bub_and_Spike [webchat@rrcs-24-106-138-114.central.biz.rr.com] has joined #minecrafthelp
#927 [18:02] <bebenmeowcorp> whats the problem?
#928 [18:02] <MC_RV> I think so
#929 [18:02] <Bub_and_Spike> hello
#930 [18:02] <MC_RV> hello
#931 [18:02] <thisgamesucks> cant log in to minecraft from any of the login locations on my pc
#932 [18:02] <Bub_and_Spike> same
#933 [18:03] <thisgamesucks> some how i can log in on another computer but not this one
#934 [18:03] <Bub_and_Spike> its an IP blacklist
#935 [18:03] <Bub_and_Spike> i need help getting past it
#936 [18:03] <thisgamesucks> leads me to believe u guys dont know how to make games
#937 [18:03] <dwy> Sent a pastebin link as suggested by the IRC when I was typing and it wont let me send the whole message because it was kind of long. But, after some googling it seems that I'll have to wait for support to reach out
#938 [18:03] <Bub_and_Spike> ok
#939 [18:03] <Bub_and_Spike> so
#940 [18:04] <Bub_and_Spike> first of all they are volunteers
#941 [18:04] <Bub_and_Spike> and second of all
#942 [18:04] <Bub_and_Spike> were you using leaked accounts?
#943 [18:04] <thisgamesucks> no
#944 [18:04] <Bub_and_Spike> :/
#945 [18:04] <thisgamesucks> just bought my account today
#946 [18:04] <thisgamesucks> and i cant log in
#947 [18:04] <dwy> lol someone didnt read, these are just nice people helping out
#948 [18:04] <thisgamesucks> i just want to play
#949 [18:04] <Bub_and_Spike> :\
#950 [18:05] <thisgamesucks> whatever
#951 [18:05] <thisgamesucks> no help
#952 [18:05] * thisgamesucks [webchat@pool-108-31-101-242.washdc.fios.verizon.net] has quit. (Client Quit)
#953 [18:05] <Bub_and_Spike> tlol
#954 [18:05] <dwy> incredible human being
#955 [18:05] <dwy> 300 IQ
#956 [18:05] <Bub_and_Spike> amiright
#957 [18:05] <MC_RV> before any one write a question visit that website https://help.mojang.com/ , I did and I got nothing because I have a deactivated account
#958 [18:05] <Bub_and_Spike> yeah i have
#959 [18:06] <MC_RV> it will help
#960 [18:07] <MC_RV> in the case that you deactivated account no way to reactivate it except by contacting mojang support here
#961 [18:07] <MC_RV> https://help.mojang.com/customer/portal/emails/new
#962 [18:07] <Bub_and_Spike> ill just send my support request then leave
#963 [18:08] <MC_RV> hope they help you
#964 [18:08] <MC_RV> I mean mojang help you
#965 [18:08] <Bub_and_Spike> My ip has been blacklisted, please help me get past this, it is temporary so just help me until it is done
#966 [18:11] <MC_RV> I don't know anything except Contacting mojang that is the best,but really try to visit this website and it could help you https://help.mojang.com/
#967 [18:11] * Nif [webchat@194-239-206-228-cable.dk.customer.tdc.net] has joined #minecrafthelp
#968 [18:13] <MC_RV> it is like no one is here any one with a message?
#969 [18:14] <Nif> I cant get acces to my account - i used it long time ago, and my brain cant really remember the old mail or account name 100% :3
#970 [18:16] * Malthael [webchat@cpe-172-90-104-106.socal.res.rr.com] has quit. (Quit: webchat.esper.net)
#971 [18:18] <MC_RV> visit that websute https://help.mojang.com/
#972 [18:20] * Nif [webchat@194-239-206-228-cable.dk.customer.tdc.net] has quit. (Quit: webchat.esper.net)
#973 [18:24] * Adamantium [webchat@188-25-147-12.rdsnet.ro] has joined #minecrafthelp
#974 [18:24] * dwy [webchat@136.55.153.127] has quit. (Quit: webchat.esper.net)
#975 [18:26] * DrWastelandMD [webchat@075-177-181-006.res.spectrum.com] has joined #minecrafthelp
#976 [18:26] <DrWastelandMD> Hey need some help, I have a client that can't seem to get Minecraft started on their Mac
#977 [18:26] <DrWastelandMD> I have them live and I have the logs
#978 [18:26] <Adamantium> Hello! On 11/07/19 I got the game for my son paying EUR 23.95 and from that day till now he isn't able to play any game, i submitted a ticket but til today no replay from you... I want my money back as we can't play the game
#979 [18:29] <MC_RV> Contact mojang in https://help.mojang.com/customer/portal/emails/new
#980 [18:29] <DrWastelandMD> Having trouble with pastebin
#981 [18:30] <Adamantium> Loool i submitted a ticket sending an email explaining everything and no response from Mojang... till today
#982 [18:30] <DrWastelandMD> Is there something other than pastebin I can use?
#983 [18:32] <Adamantium> Re: Crash on any attempt to play a game ( version 1.14.3 )
#984 [18:32] <Adamantium> Mojang | Jul 12, 2019 12:15PM CEST
#985 [18:32] <Adamantium> This is an automatic reply to let you know that we have received your support request. We will get back to you as soon as possible, and there is no need to submit additional tickets. To learn about our current response time visit our help article When will I hear back?
#986 [18:33] <Adamantium> No other email/response/replay from that day till now
#987 [18:33] * jackyg [webchat@host109-152-143-180.range109-152.btcentralplus.com] has joined #minecrafthelp
#988 [18:33] <jackyg> hi
#989 [18:33] <MC_RV> by
#990 [18:34] <MC_RV> just kidding I hope it didn't hurt
#991 [18:34] <jackyg> i have been logged out of my minecraft account, but becausae it has been so long, i have forgotten my email linked to the account, anything i can do?
#992 [18:35] <Adamantium> How can i get my money back?
#993 [18:36] <MC_RV> if you remembered your email address you can migrate a mojang account
#994 [18:37] <MC_RV> but before thinking in money
#995 [18:37] <DrWastelandMD> http://dpaste.com/1GCANDP
#996 [18:37] <jackyg> if you read my message, i have forgotten my email
#997 [18:37] <DrWastelandMD> Does that work?
#998 [18:38] <MC_RV> you can type your real email/gmail address in it
#999 [18:38] <jackyg> what do i do MC?
#1000 [18:38] <MC_RV> did that help?
#1001 [18:39] <jackyg> what do i do MC?
#1002 [18:40] <MC_RV> you can put your inbox/gmail address in the login site or register a new account(and that will be a bad idea)try
#1003 [18:40] <Adamantium> so you won't create confusion you can type the name of the user fro which you offer a response
#1004 [18:40] <MC_RV> hope it works
#1005 [18:41] <jackyg> if i register a new account i would have to buy the game again?
#1006 [18:41] <MC_RV> ok I was telling jackyg
#1007 [18:41] <MC_RV> sadly
#1008 [18:41] <jackyg> thats bs
#1009 [18:42] <MC_RV> only if you bought a redeem code you will have to buy it again other things I don't know
#1010 [18:42] <jackyg> i bought it from the shop years ago
#1011 [18:43] <MC_RV> is it a redeem code?
#1012 [18:44] <Adamantium> sorry to bug in but to forget an email address you use on game's that you pay real $$$ it's like loosing your wallet... how many emails can one person have?
#1013 [18:44] <Adamantium> try all of them
#1014 [18:44] <MC_RV> you are right adamantium
#1015 [18:45] <MC_RV> that's one of the ways that could help jackyg
#1016 [18:46] * DrWastelandMD [webchat@075-177-181-006.res.spectrum.com] has quit. (Quit: webchat.esper.net)
#1017 [18:46] <Adamantium> but what is happening whit my game? way all attempts to play the game crush, way don't the support team replay to an email on a preaty serious issue?
#1018 [18:47] <MC_RV> are you using a modern computer?
#1019 [18:47] <Adamantium> yes
#1020 [18:47] <MC_RV> so I think it is a bug
#1021 [18:47] <MC_RV> or something like that
#1022 [18:48] <Adamantium> every version except 0.8 that i think is the base one crush
#1023 [18:48] <Adamantium> but the 0.8 works perfect
#1024 [18:48] <Adamantium> so it's not a bug
#1025 [18:49] <MC_RV> I don't know what happens,sorry,see the mojang help https://help.mojang.com/
#1026 [18:50] <Adamantium> i tryed all of that but didn't find a solution
#1027 [18:50] <MC_RV> Ok uninstall minecraft launcher and install it again
#1028 [18:51] <Adamantium> how can i get my money bake because is not right after paying a company for a service they don't offer, to be left in the dark whit no replay from them
#1029 [18:51] <Adamantium> i did all that
#1030 [18:51] <MC_RV> or contact mojang https://help.mojang.com/customer/portal/emails/new
#1031 [18:52] <MC_RV> hope they work
#1032 [18:52] * MC_RV [webchat@host-41.42.99.137.tedata.net] has quit. (Quit: webchat.esper.net)
#1033 [18:52] * Adamantium [webchat@188-25-147-12.rdsnet.ro] has quit. (Quit: webchat.esper.net)
#1034 [18:54] * DrWastelandMD [webchat@075-177-181-006.res.spectrum.com] has joined #minecrafthelp
#1035 [18:54] <DrWastelandMD> Hey I'm back and still need some help
#1036 [18:54] <DrWastelandMD> I'm thinking it's a Java issue, but I can't seem to get it downloaded on my client's computer
#1037 [18:55] * DrWastelandMD [webchat@075-177-181-006.res.spectrum.com] has quit. (Client Quit)
#1038 [18:56] * hhhhhhhhhhhh [webchat@host86-163-48-52.range86-163.btcentralplus.com] has joined #minecrafthelp
#1039 [18:57] <hhhhhhhhhhhh> my forge version of minecraft wont open
#1040 [18:57] * DrWastelandMD [webchat@075-177-181-006.res.spectrum.com] has joined #minecrafthelp
#1041 [18:57] <DrWastelandMD> Ugh sorry I clicked on rules
#1042 [18:57] * hhhhhhhhhhhh [webchat@host86-163-48-52.range86-163.btcentralplus.com] has quit. (Client Quit)
#1043 [18:58] <DrWastelandMD> Please guys I need some help and pastebin isn't being kind to me
#1044 [19:00] <DrWastelandMD> `Starting to think I'm alone in here
#1045 [19:02] <DrWastelandMD> https://i.kym-cdn.com/entries/icons/original/000/003/619/ForeverAlone.jpg
#1046 [19:17] * NeedAssistance [webchat@cpe-172-115-154-226.socal.res.rr.com] has joined #minecrafthelp
#1047 [19:18] <NeedAssistance> Hi, my minecraft does not load single or multi player worlds, it crashes at 30-40% and gives the error minecraft has run out of memory
#1048 [19:18] <NeedAssistance> We've tried multiple fixes over the past few hours but it still does not work
#1049 [19:21] * johnny [webchat@45.41.134.181] has joined #minecrafthelp
#1050 [19:24] <johnny> hello i bought minecraft a while back but now that i have tried to login to account and it said i only had the demo
#1051 [19:28] * DarkNoddy [~mordi@ti0020a400-2810.bb.online.no] has quit. ()
#1052 [19:33] * jackyg [webchat@host109-152-143-180.range109-152.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#1053 [19:33] * jwattacker [webchat@75-3-85-223.lightspeed.lbcktx.sbcglobal.net] has joined #minecrafthelp
#1054 [19:34] <jwattacker> my old minecraft account is on a deactivated email, i've forgotten the password... is there anything i can do?
#1055 [19:36] * johnny [webchat@45.41.134.181] has quit. (Quit: webchat.esper.net)
#1056 [19:42] * itsme2eZ4u [webchat@c-24-62-141-120.hsd1.ma.comcast.net] has joined #minecrafthelp
#1057 [19:43] <itsme2eZ4u> ok so i cant log in it says invaliad username / password but iknow its the right stuff
#1058 [19:44] <itsme2eZ4u> it says the same thing on the launcher client and website
#1059 [19:44] <itsme2eZ4u> even if i change my password it still doesnt work
#1060 [19:45] * Frank [webchat@c-73-74-209-136.hsd1.il.comcast.net] has joined #minecrafthelp
#1061 [19:45] <Frank> H
#1062 [19:45] <Frank> Hello anyone
#1063 [19:45] <itsme2eZ4u> hi
#1064 [19:45] <Frank> OK thank god
#1065 [19:46] <itsme2eZ4u> oh im looking for help too
#1066 [19:46] <itsme2eZ4u> dont afk me anything
#1067 [19:46] <itsme2eZ4u> ask*
#1068 [19:46] <NeedAssistance> finally!
#1069 [19:46] <Frank> I bought an account and every time i try to login it does the robot questioning and then it brings me back to the same page its not letting me get it
#1070 [19:47] <itsme2eZ4u> guys i dont think anyone who is accually from microsoft in on this channel rn
#1071 [19:48] <NeedAssistance> yeah you're right
#1072 [19:48] <itsme2eZ4u> id suggest waiting a few minutes but thats just me
#1073 [19:49] <NeedAssistance> I've been here for 30 minutes
#1074 [19:50] <itsme2eZ4u> oh lol
#1075 [19:50] <itsme2eZ4u> my other suggestion would be to contact anyone on the list
#1076 [19:51] <itsme2eZ4u> user lite*
#1077 [19:51] <itsme2eZ4u> list* lol
#1078 [19:52] <NeedAssistance> The people on here are not affiliated with Mojang, for a locked out account you should email Mojang support
#1079 [19:52] <NeedAssistance> I know I'm not a volunteer or admin here, but I do a lot of self troubleshooting for myself and family
#1080 [19:53] <itsme2eZ4u> ive done that already
#1081 [19:53] <NeedAssistance> Then you have to wait sadly
#1082 [19:53] <itsme2eZ4u> they havent gotten to me in exeactly 2 weeks now
#1083 [19:53] <NeedAssistance> They dont have access to our accounts on here
#1084 [19:53] <itsme2eZ4u> oh
#1085 [19:53] <NeedAssistance> I'd resend the email, and send one to microsoft
#1086 [19:53] <itsme2eZ4u> well ima still stay
#1087 [19:54] <NeedAssistance> just an fyi, that they cant help with locked out accounts here
#1088 [19:54] <itsme2eZ4u> im still gonna try my luck
#1089 [19:55] <NeedAssistance> Frank what are you trying to log into?
#1090 [19:55] <itsme2eZ4u> idk if hes still even here
#1091 [19:55] <itsme2eZ4u> yeah
#1092 [19:55] <itsme2eZ4u> their all not here
#1093 [19:55] <itsme2eZ4u> their work hours must be up
#1094 [19:56] <NeedAssistance> its volunteer only here, so they make their hours
#1095 [19:57] <itsme2eZ4u> idk
#1096 [19:57] <itsme2eZ4u> they all got off arount the same time
#1097 [19:57] <Frank> i just bought an account and when I log into minecraft.net it like wont do anything the green just turns to gray and its just frozen
#1098 [19:57] <NeedAssistance> On the web browser?
#1099 [19:58] <itsme2eZ4u> THAT EXEACTLY MY PROBLEM
#1100 [19:58] <NeedAssistance> or on the minecraf launcher?
#1101 [19:58] <Frank> yes
#1102 [19:58] <Frank> web
#1103 [19:58] <itsme2eZ4u> the button just truns gray
#1104 [19:58] <itsme2eZ4u> browser launcher
#1105 [19:58] <Frank> im getting so angry
#1106 [19:58] <itsme2eZ4u> me too
#1107 [19:59] <itsme2eZ4u> i sent them an email 2 weeks ago and still got nothing
#1108 [19:59] <NeedAssistance> So when you put in all your info, and password, that log in button grays out
#1109 [19:59] <NeedAssistance> What browser are you on?
#1110 [19:59] <Frank> google chrome
#1111 [19:59] <itsme2eZ4u> i tryed google chrome and edge
#1112 [19:59] <itsme2eZ4u> both dont work
#1113 [20:00] <itsme2eZ4u> the thing is... i can log in on my mobil device
#1114 [20:00] <Frank> same
#1115 [20:00] * Chocolatemilk221 [webchat@c-73-88-13-71.hsd1.mn.comcast.net] has quit. (Quit: webchat.esper.net)
#1116 [20:00] <itsme2eZ4u> so that makes it even more freaky and angering
#1117 [20:00] <Frank> and when my friends log in on their computer, it works
#1118 [20:00] <NeedAssistance> A failure to log in on the browser means something is wrong on their end
#1119 [20:01] <itsme2eZ4u> yeah
#1120 [20:01] <itsme2eZ4u> but its not the browser
#1121 [20:01] <itsme2eZ4u> its like its just this specific ip
#1122 [20:01] <NeedAssistance> I'd try using other browsers just to see if it maybe might work for now, edge or firefox
#1123 [20:01] <itsme2eZ4u> buddy
#1124 [20:02] <NeedAssistance> Or just download it minecraft directly
#1125 [20:02] <itsme2eZ4u> im not saying anything that ur wrong
#1126 [20:02] <NeedAssistance> https://www.minecraft.net/en-us/download/
#1127 [20:02] <itsme2eZ4u> but
#1128 [20:02] <itsme2eZ4u> i tryed edge and chrome
#1129 [20:02] <NeedAssistance> and log into your account
#1130 [20:02] <itsme2eZ4u> if 2 dont work how is more going to work
#1131 [20:02] <itsme2eZ4u> ill try it
#1132 [20:03] <itsme2eZ4u> also i already tryed downloading the launcher 3 times or more over again
#1133 [20:04] <Frank> just downloaded it and put in the shit but its says the 2012 migrated account shit
#1134 [20:04] <Absol> Frank: Please keep it civil
#1135 [20:04] <NeedAssistance> You should verify that your login info is correct, but mainly for Frank, since he has not done this steps
#1136 [20:04] <NeedAssistance> these*
#1137 [20:04] <itsme2eZ4u> yeah sorry m8
#1138 [20:05] * June1 [webchat@S0106a84e3fe47bc3.cg.shawcable.net] has joined #minecrafthelp
#1139 [20:05] * lead_pipe23 [~Lead@38.29.184.194] has quit. (Ping timeout: 190 seconds)
#1140 [20:05] <itsme2eZ4u> ive already done that
#1141 [20:05] <Frank> yea but my friends can go on it
#1142 [20:05] <Frank> but icant
#1143 [20:05] <itsme2eZ4u> yeah i can log in on another computer
#1144 [20:05] <Frank> even though i bought the account
#1145 [20:05] <itsme2eZ4u> but not this ip
#1146 [20:05] <itsme2eZ4u> same
#1147 [20:05] <NeedAssistance> https://account.mojang.com/migrate you can try migrating your account, do you know your login info?
#1148 [20:06] <itsme2eZ4u> ive already migrated my account
#1149 [20:06] <June1> Hi! For the last three months I've had this issue: I have purchase a full minecraft account. I have used it on this computer before. However, since the recent update, I can't log in. I have reset my password many times. I also cannot log in to my Mojang account.
#1150 [20:06] <itsme2eZ4u> june its not worth it
#1151 [20:07] <itsme2eZ4u> none of them are on rn
#1152 [20:07] <NeedAssistance> Wow, Mojang really messed up didn't they
#1153 [20:07] <June1> Okay, thank you anyway.
#1154 [20:07] <NeedAssistance> [#MineCraftHelp] Mojang Support is currently dealing with a very large backlog of account support requests. We cannot offer any faster help for account related issues (forgotten emails/passwords/security questions, or the inability to receive reset emails for them), you will need to wait for Mojang support to assist you.
#1155 [20:07] <NeedAssistance> This is from the admins here
#1156 [20:07] <June1> Yes, I saw.
#1157 [20:07] <Frank> I tried doing that and it says already existing account
#1158 [20:07] <NeedAssistance> seems like tons of people have the problem
#1159 [20:08] <itsme2eZ4u> yeah
#1160 [20:08] <June1> Sorry if my english is weird its not my main language.
#1161 [20:08] <June1> Thats a relief!
#1162 [20:08] <itsme2eZ4u> its ok june
#1163 [20:08] <June1> :D
#1164 [20:08] <itsme2eZ4u> atleast i dont mind
#1165 [20:08] <June1> I hope we all get this fixed soon..
#1166 [20:08] * lead_pipe23 [~Lead@38.29.184.194] has joined #minecrafthelp
#1167 [20:08] <itsme2eZ4u> guys id suggest contacting all the operators
#1168 [20:08] <Frank> Im still trying to play with the boys. SATURDAYS ARE FOR THE BOYS
#1169 [20:09] <June1> SATURDAYS ARE FOR THE BOYS!
#1170 [20:09] <itsme2eZ4u> if you hit the button in the top right it will show u them
#1171 [20:09] <itsme2eZ4u> SATURDAYS ARE FOR THE BOYS!
#1172 [20:09] <June1> Contacting all the operators? How does that mean?
#1173 [20:09] <June1> What does that mean*?
#1174 [20:09] <itsme2eZ4u> maybe one of them has notifications on
#1175 [20:09] <Frank> im just trying to play I hate this game
#1176 [20:09] <itsme2eZ4u> ok click on one of their names
#1177 [20:10] <itsme2eZ4u> and u can direct message them
#1178 [20:10] <June1> I will wait. Im too nervous to bother anyone too much.
#1179 [20:10] <June1> I have anxious gopnik disorder.
#1180 [20:10] <itsme2eZ4u> need assistance have been waiting for over 30 min he said
#1181 [20:11] <Frank> ight ima play fort gn boys
#1182 [20:11] * Frank [webchat@c-73-74-209-136.hsd1.il.comcast.net] has quit. (Quit: webchat.esper.net)
#1183 [20:11] <NeedAssistance> Yeah, I can open the game, but I'm getting a memory issue, already messed with tons of config files, nothing
#1184 [20:12] <itsme2eZ4u> i dont think u should mess with those
#1185 [20:12] <June1> My anxiety is kicking up too bad, I will leave now too.
#1186 [20:12] <NeedAssistance> Its cool, like I said, I do a lot of troubleshooting
#1187 [20:12] <June1> Good bye and good luck from Russia, friends!!
#1188 [20:12] <itsme2eZ4u> yeah
#1189 [20:12] <NeedAssistance> See ya June1!
#1190 [20:12] <itsme2eZ4u> thanks june
#1191 [20:16] <itsme2eZ4u> microsoft rly needs to fix their problems
#1192 [20:16] <NeedAssistance> Well I think I fixed my problem, just kept trying different combos of launch settings
#1193 [20:16] <NeedAssistance> I think
#1194 [20:17] <itsme2eZ4u> so its weird
#1195 [20:17] <NeedAssistance> Yeah optimization has gotten worse since a few years back
#1196 [20:17] <itsme2eZ4u> ikr
#1197 [20:17] <NeedAssistance> So smooth back then
#1198 [20:17] <itsme2eZ4u> when i emailed them like a few months ago it was like 7 days
#1199 [20:17] <itsme2eZ4u> still pretty bad but now its like twice as bad
#1200 [20:18] <itsme2eZ4u> yeah it has to be something with my ip
#1201 [20:19] <itsme2eZ4u> i tryed loging in on every other device i have and they all work
#1202 [20:19] <itsme2eZ4u> exept for this one
#1203 [20:19] <itsme2eZ4u> ill brb
#1204 [20:20] <NeedAssistance> Same, I know whats wrong now, high cpu usage, almost 100%
#1205 [20:20] <itsme2eZ4u> yeah their reddit page doesnt help at all
#1206 [20:20] <NeedAssistance> nah
#1207 [20:20] * NeedAssistance [webchat@cpe-172-115-154-226.socal.res.rr.com] has quit. (Quit: webchat.esper.net)
#1208 [20:20] <itsme2eZ4u> well for me it doesnt
#1209 [20:20] <itsme2eZ4u> maybe for others
#1210 [20:21] <itsme2eZ4u> do u think my issue could be that im using a weird version of java
#1211 [20:23] * wileycoyote [webchat@199.241.125.93] has joined #minecrafthelp
#1212 [20:24] <wileycoyote> I have reset my password 4 times tonight and I still can't seem to login. Why does it keep happening??
#1213 [20:25] <itsme2eZ4u> wait
#1214 [20:25] <itsme2eZ4u> does the button keep turning grey?
#1215 [20:26] <itsme2eZ4u> the login button?
#1216 [20:26] <wileycoyote> yes actually
#1217 [20:26] <itsme2eZ4u> ok ur the third person who ive seen here with that issue
#1218 [20:26] <itsme2eZ4u> im not an operator
#1219 [20:26] <itsme2eZ4u> but it seems to be very common now
#1220 [20:26] <wileycoyote> its happened to me multiple times
#1221 [20:27] <itsme2eZ4u> for me its a constant thing
#1222 [20:29] <itsme2eZ4u> wiley i wish u good luck from the americas
#1223 [20:29] * itsme2eZ4u [webchat@c-24-62-141-120.hsd1.ma.comcast.net] has quit. (Quit: webchat.esper.net)
#1224 [20:31] * isp [~quassel@p57B147DA.dip0.t-ipconnect.de] has joined #minecrafthelp
#1225 [20:42] * jerry [webchat@c-24-61-0-86.hsd1.ma.comcast.net] has joined #minecrafthelp
#1226 [20:43] <jerry> i have an old minecraft account and i knoiw the user name how can i transfer it to a new account
#1227 [21:04] * lead_pipe23 [~Lead@38.29.184.194] has quit. (Read error: Connection reset by peer)
#1228 [21:04] * lead_pipe23_ [~Lead@38.29.184.194] has joined #minecrafthelp
#1229 [21:04] <Andrio> jerry, log in to your Mojang account and then go to http://account.mojang.com/migrate/import
#1230 [21:05] <Andrio> ??> wileycoyote tools/HJT
#1231 [21:05] <Mightyena> wileycoyote: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1232 [21:05] <Mightyena> wileycoyote: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1233 [21:09] <wileycoyote> https://paste.ubuntu.com/p/6Z5rmRwbhD/
#1234 [21:22] <Andrio> wileycoyote, try getting off your VPN.
#1235 [21:24] * FlashBull [webchat@47.185.46.45] has joined #minecrafthelp
#1236 [21:24] <FlashBull> My Minecraft keeps crashing
#1237 [21:26] * big_gey [webchat@c-24-21-188-79.hsd1.or.comcast.net] has joined #minecrafthelp
#1238 [21:26] <FlashBull> My Minecraft keeps crashing
#1239 [21:27] <FlashBull> when I try launching
#1240 [21:27] <big_gey> well whenever i join a server i can at least play for like 1 minute then it usually says timed out or it says connection closed
#1241 [21:28] <big_gey> and ive tried everything but nothing works
#1242 [21:28] <FlashBull> i don't know hw to fix that
#1243 [21:29] * FlashBull [webchat@47.185.46.45] has quit. (Quit: webchat.esper.net)
#1244 [21:29] * FlashBull [webchat@47.185.46.45] has quit. (Quit: webchat.esper.net)
#1245 [21:29] * big_gey [webchat@c-24-21-188-79.hsd1.or.comcast.net] has left #minecrafthelp
#1246 [21:29] * big_gey [webchat@c-24-21-188-79.hsd1.or.comcast.net] has joined #minecrafthelp
#1247 [21:30] * big_gey [webchat@c-24-21-188-79.hsd1.or.comcast.net] has quit. (Client Quit)
#1248 [21:31] * big_gey [webchat@c-24-21-188-79.hsd1.or.comcast.net] has joined #minecrafthelp
#1249 [21:31] <big_gey> whenever i join a server i usually lag really hard or i just get kicked out
#1250 [21:32] * Robert [webchat@173-25-250-91.client.mchsi.com] has joined #minecrafthelp
#1251 [21:32] <big_gey> and ive tried everything that the forum told me to do and nothing has worked
#1252 [21:34] <Robert> Please help! When I open minecraft I get a fatalbootstrap error in which it cannot download an update. I do not know how to fix it.
#1253 [21:43] * _str3ssat0_ [webchat@138.36.254.33] has joined #minecrafthelp
#1254 [21:43] <_str3ssat0_> Hey!
#1255 [21:43] <_str3ssat0_> I need help with a problem with my suscription :c
#1256 [21:44] <_str3ssat0_> Somebody can help me pleas?
#1257 [21:44] * bebenmeowcorp [webchat@36.71.241.133] has quit. (Quit: webchat.esper.net)
#1258 [21:49] * jerry [webchat@c-24-61-0-86.hsd1.ma.comcast.net] has quit. (Quit: webchat.esper.net)
#1259 [21:51] * _str3ssat0_ [webchat@138.36.254.33] has quit. (Quit: webchat.esper.net)
#1260 [21:52] * big_gey [webchat@c-24-21-188-79.hsd1.or.comcast.net] has quit. (Quit: webchat.esper.net)
#1261 [21:56] * Zephyrsc [webchat@69-172-179-239.cable.teksavvy.com] has quit. (Quit: webchat.esper.net)
#1262 [22:01] * sd [webchat@173-18-33-133.client.mchsi.com] has joined #minecrafthelp
#1263 [22:01] <sd> can somebody help me my friend is trying to join my minecraft server i made with my ip and it is telling him io.netty.channel.abstractchannel connection timed out no further info
#1264 [22:01] * sd [webchat@173-18-33-133.client.mchsi.com] has quit. (Client Quit)
#1265 [22:02] * Andrew1 [webchat@c-71-229-190-78.hsd1.co.comcast.net] has joined #minecrafthelp
#1266 [22:03] <Andrew1> I need help working out IOException an existing connection was forcibly closed minecraft realms
#1267 [22:04] <Andrew1> what should I do?
#1268 [22:04] * DrWastelandMD [webchat@075-177-181-006.res.spectrum.com] has quit. (Quit: webchat.esper.net)
#1269 [22:05] * Andrew1 [webchat@c-71-229-190-78.hsd1.co.comcast.net] has quit. (Client Quit)
#1270 [22:15] * Pingo [webchat@c-71-231-143-57.hsd1.wa.comcast.net] has joined #minecrafthelp
#1271 [22:15] <Pingo> How do i refund minecraft?
#1272 [22:17] <Pingo> i am trying to make a new account because the old one got hacked and i don't want to buy minecraft again
#1273 [22:34] * helpmepls [webchat@S0106703acb67d386.cc.shawcable.net] has joined #minecrafthelp
#1274 [22:35] <helpmepls> The game crashed whilst rendering overlay
#1275 [22:35] <helpmepls> Error: n: Non [a-z0-9/._-] character in path of location: minecraft:block/3D Model/water_cauldron
#1276 [22:35] <helpmepls> i've been having this error doe pop up everytime i have tried to load into my game.
#1277 [22:36] <Andrio> helpmepls, are you using a resource pack?
#1278 [22:36] <helpmepls> its been happening for the last few months
#1279 [22:36] <Andrio> ??> Pingo account/refund
#1280 [22:36] <Mightyena> Pingo: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#1281 [22:36] <helpmepls> i was and i think thats what initially caused the problem
#1282 [22:36] <Andrio> helpmepls, looks like you have a bad resource pack, yeah
#1283 [22:37] * Zhazer [webchat@186-78-16-72.baf.movistar.cl] has joined #minecrafthelp
#1284 [22:37] <Zhazer> hi some1 there?
#1285 [22:37] <helpmepls> but i fully cleared out my resource pack folder, uninstalled the game and launcher multiple times, and even uninstalled and reinstalled java
#1286 [22:38] * TiagoMuller [webchat@66.42.1.94] has joined #minecrafthelp
#1287 [22:38] <Andrio> ??> helpmepls win/reinst
#1288 [22:38] <Mightyena> helpmepls: You may need to reinstall the locally installed files that Minecraft puts into place.
#1289 [22:38] <Mightyena> helpmepls: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#1290 [22:39] <Andrio> ??> Zhazer ask
#1291 [22:39] <Mightyena> Zhazer: Please don't ask to ask or just say "I need help" - just ask your question or state what you need help with, and be as specific as possible.
#1292 [22:39] <Mightyena> Zhazer: If you are unsure if the question is appropriate, just ask it and you will be informed if it is not.
#1293 [22:39] <helpmepls> thanks, ill try that
#1294 [22:39] <TiagoMuller> Hey, so I'm a minecraft veteran. So I played in early 2013 and 2014 and then I stopped because of high school and stuff, time flew by and now the e-mail I used 5 years ago no longer exists and I have no idea of the password so I can't reset my password as well because I can't access my e-mail. I really want to get back my account but I have no idea
#1295 [22:39] <TiagoMuller> how
#1296 [22:40] <Andrio> TiagoMuller, try to reset it at https://account.mojang.com/changeemail/request
#1297 [22:40] <Zhazer> ok, i just have been hacked like in the year 2013 i was 12 yo and im from chile, english isn´t my native language and i couldn´t do much at that time, for recovering my acc, the man who stolen my account had changed the name of the acc like 7 times, it would be a problem to get it back?
#1298 [22:40] <TiagoMuller> but i dont remember the passwor tho
#1299 [22:40] <Zhazer> have been past soooo many years since
#1300 [22:41] <TiagoMuller> Andrio i dont remember the password
#1301 [22:41] <TiagoMuller> i also dont have access to the email
#1302 [22:41] <TiagoMuller> it dosnt exist anymore
#1303 [22:41] <TiagoMuller> and my transaction ID was there
#1304 [22:41] <Zhazer> Tiago, try sending a ticket to mojang, maybe he would ask the billing info
#1305 [22:42] <Zhazer> like creditcard number i think
#1306 [22:42] <TiagoMuller> umm ok thanks
#1307 [22:42] <Zhazer> i have done it but they dont answer me
#1308 [22:42] <Zhazer> :(
#1309 [22:42] <TiagoMuller> but i dont think they have access to the credit card info
#1310 [22:42] <Zhazer> im trying to recover my old account
#1311 [22:42] <TiagoMuller> cuz that would be against the law lol
#1312 [22:42] <Zhazer> jmmm no
#1313 [22:42] <Zhazer> but
#1314 [22:42] <TiagoMuller> Zhazer same
#1315 [22:42] <Zhazer> try contacting the
#1316 [22:42] <Zhazer> wait wait
#1317 [22:42] <Zhazer> let me see
#1318 [22:43] <TiagoMuller> and also i dont think i remember the credit card i used almost 7 years ago
#1319 [22:43] <TiagoMuller> ;-;
#1320 [22:43] * SC94 [webchat@ip174-68-154-199.lv.lv.cox.net] has joined #minecrafthelp
#1321 [22:43] <Zhazer> look what
#1322 [22:43] <TiagoMuller> it was probably paypal
#1323 [22:43] <Zhazer> payment parner they used
#1324 [22:43] <Zhazer> at that time
#1325 [22:43] <Zhazer> im chilean so i had to usea a VISA one
#1326 [22:44] <TiagoMuller> um i see
#1327 [22:44] <Zhazer> and at that time they used skrills partner payment system
#1328 [22:44] <TiagoMuller> i believe i payed using paypal
#1329 [22:44] <Zhazer> Im trying to recover my acces to that account
#1330 [22:44] <Zhazer> look in mc name
#1331 [22:44] <Zhazer> my name lol
#1332 [22:44] <Zhazer> he just took it
#1333 [22:45] <helpmepls> Mightyena that actually worked, thank you so much dude :]
#1334 [22:45] <Zhazer> https://es.namemc.com/profile/FauxName.1
#1335 [22:45] <Zhazer> https://es.namemc.com/profile/lZhazer.1 i have bought another account but i want the old back lol
#1336 [22:45] * Ben [webchat@116.255.34.58] has joined #minecrafthelp
#1337 [22:46] * AngelVN_YT [webchat@static.vnpt.vn] has joined #minecrafthelp
#1338 [22:46] * AngelVN_YT [webchat@static.vnpt.vn] has quit. (Client Quit)
#1339 [22:46] * Ben is now known as Guest6139
#1340 [22:46] * TiagoMuller [webchat@66.42.1.94] has quit. (Quit: webchat.esper.net)
#1341 [22:47] <Guest6139> Does anyone know how to (DELETE not Deactivate) a mojang account.
#1342 [22:47] <Zhazer> https://help.mojang.com/customer/en/portal/articles/1110103-deleting-an-account?b_id=5408
#1343 [22:48] <Guest6139> i have read that but it dont make sence
#1344 [22:50] <GreyVulpine> So, what doesn't make sense?
#1345 [22:50] * SC94 [webchat@ip174-68-154-199.lv.lv.cox.net] has quit. (Quit: webchat.esper.net)
#1346 [22:51] <Guest6139> i have deactivated my account but it wont let me delete it
#1347 [22:53] <Guest6139> it only let my deactivate not delete
#1348 [22:53] <GreyVulpine> "Deactivating your account does not delete the data associated with your account. If you want to permanently close your account, please contact Mojang support preferably from the email address associated with the account. "
#1349 [22:53] <GreyVulpine> Straight from the page: https://account.mojang.com/me/settings
#1350 [22:54] <Pingo> so basically i can't refund it unless it won't run?
#1351 [22:55] <Guest6139> but i cant log back into my account
#1352 [22:55] <Guest6139> because i deactivated it
#1353 [22:56] <Pingo> there is literally no refund policy that i can find for just wanting to return the game
#1354 [22:58] <GreyVulpine> Guest6139 - Don't need to log back in
#1355 [22:58] * Inferno [webchat@c-73-184-51-138.hsd1.ga.comcast.net] has joined #minecrafthelp
#1356 [22:58] <GreyVulpine> Guest6139 - Use: https://help.mojang.com/customer/portal/emails/new
#1357 [22:58] <GreyVulpine> Pingo - There's 3 different reasons Mojang will accept a refund request for
#1358 [22:58] <GreyVulpine> Pingo - One of them is if you've made a purchase and wish to request a refund within 15 days of that purchase date
#1359 [22:59] <Inferno> Hello, I am having trouble launching minecraft. The game will load start to show the multiplayer/singleplayer screen then crash
#1360 [22:59] <Inferno> and I can't see the crash report
#1361 [22:59] <Pingo> oh no!! it's been more than 15 days
#1362 [22:59] <Pingo> dang
#1363 [22:59] <Guest6139> what if you dont have a user name
#1364 [22:59] <GreyVulpine> Guest6139 - Then leave the field blank
#1365 [22:59] <Pingo> thanks for the help ig
#1366 [22:59] <Pingo> bye
#1367 [23:00] * Pingo [webchat@c-71-231-143-57.hsd1.wa.comcast.net] has quit. (Quit: webchat.esper.net)
#1368 [23:00] <Guest6139> ok thanks for your help bye :)
#1369 [23:19] * Kyer [webchat@108-76-137-212.lightspeed.jcsnms.sbcglobal.net] has joined #minecrafthelp
#1370 [23:19] <Kyer> hello?
#1371 [23:24] * Zhazer [webchat@186-78-16-72.baf.movistar.cl] has quit. (Quit: webchat.esper.net)
#1372 [23:25] * Inferno [webchat@c-73-184-51-138.hsd1.ga.comcast.net] has quit. (Quit: webchat.esper.net)
#1373 [23:42] * BeanMachine32 [webchat@71-86-113-64.dhcp.ftwo.tx.charter.com] has joined #minecrafthelp
#1374 [23:42] <BeanMachine32> Hi, I cant install Java
#1375 [23:45] * Nate3 [webchat@ool-43537dd5.dyn.optonline.net] has joined #minecrafthelp
#1376 [23:45] <Nate3> Trying to change email I don't have access to anymore.
#1377 [23:49] * Nate3 [webchat@ool-43537dd5.dyn.optonline.net] has quit. (Client Quit)
#1378 [23:52] * Paul [webchat@198-91-165-46.cpe.distributel.net] has quit. (Quit: webchat.esper.net)
#1379 [23:55] * Cyl [webchat@astound-69-42-7-50.ca.astound.net] has joined #minecrafthelp
#1380 [23:56] <Cyl> I am trying to download minecraft again, I purchased it several years ago. The website no longer recognizes my email, nor the fact that I previously bought it.
#1381 [23:56] <Cyl> What can I do to fix this?
#1382 [23:56] <Andrio> Cyl, can you log in at https://account.mojang.com/ ?
#1383 [23:57] <Cyl> Yes, but I just remade my account, using the exact same email as I previously had. My entire account was no longer there.
#1384 [23:59] <Cyl> I sent an email to Mojang support, giving them my Transaction ID and account name from the email from when I purchased it years ago, but it says they are responding to emails from 2 months ago.