#1 [00:00] <Cyl> Do I now simply have to wait 2 full months?
#2 [00:02] <BeanMachine32> I cant install Java, error code 1603, help?
#3 [00:04] * Cave_Czar [webchat@c-73-25-145-237.hsd1.wa.comcast.net] has joined #minecrafthelp
#4 [00:05] <Cave_Czar> Hello, i bought the game back in 2011 and now my account is saying i never purchased the game. am i stuck with repurchasing the game or can i prove purchase and get a credit to get game?
#5 [00:05] <Andrio> Cyl, it's possible the email address was changed. In that case unfortunately you will need to wait for Mojang to get back to you.
#6 [00:05] <Andrio> Cave_Czar, are you sure you used the right email address?
#7 [00:06] <Cave_Czar> @Andrio, i am pretty sure, re-registered the account and can see original email in my gmail account
#8 [00:07] <Andrio> Cave_Czar, it's possible the email address was changed. In that case unfortunately you will need to wait for Mojang to get back to you.
#9 [00:07] <Cave_Czar> Okay, no problem. thanks for the help.
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#11 [00:47] * Sh [webchat@abts-north-dynamic-088.100.173.122.airtelbroadband.in] has joined #minecrafthelp
#12 [00:48] <Sh> How do I transfer my Minecraft pocket edition world to minecraft java edition
#13 [00:50] * TheGamedawg [webchat@216-195-163-163.gwi.net] has joined #minecrafthelp
#14 [00:50] <TheGamedawg> Hello?
#15 [00:50] <TheGamedawg> I don't want a bot.
#16 [00:51] <TheGamedawg> Is no one here?
#17 [00:51] <TheGamedawg> Is no one here?
#18 [00:52] * TheGamedawg [webchat@216-195-163-163.gwi.net] has left #minecrafthelp
#19 [00:53] <Sh> @
#20 [00:53] <Sh> @me
#21 [00:53] * Sh [webchat@abts-north-dynamic-088.100.173.122.airtelbroadband.in] has quit. (Quit: webchat.esper.net)
#22 [01:09] * Yash [webchat@c-71-195-122-16.hsd1.ca.comcast.net] has joined #minecrafthelp
#23 [01:10] <Yash> Anyone present at the moment?
#24 [01:12] * Yash [webchat@c-71-195-122-16.hsd1.ca.comcast.net] has quit. (Client Quit)
#25 [01:34] * A1 [webchat@cpe-172-115-154-226.socal.res.rr.com] has joined #minecrafthelp
#26 [01:34] <A1> Hi there, I'm getting an error when loading worlds, my ram allocation never goes past 256, causing heap errors
#27 [01:35] <A1> I get constant crashes as a result and worlds never load past 40%
#28 [01:42] * LordiYT [webchat@pD9F90BCB.dip0.t-ipconnect.de] has joined #minecrafthelp
#29 [01:44] <Andrio> 256 MB?
#30 [01:45] <A1> yeah
#31 [01:45] <A1> could this page maybe solve it? https://minecraftirc.net/support-articles/windows/env-vars/
#32 [01:45] <Andrio> A1, probably.
#33 [01:45] <A1> its on my wifes laptop, she said she had an exam program that used java a while back
#34 [01:46] <A1> changed a lot of her pc options
#35 [01:46] <LordiYT> Hello first, I have a problem and my problem is that I can not log into my account, that's the error message! [Invalid e-mail or password
#36 [01:46] <LordiYT> If your account was created after November 2012 or is already a Mojang account, use your email address. Otherwise your username.]
#37 [01:46] <Andrio> C-
#38 [01:46] <A1> OMG its loading FAST
#39 [01:46] <A1> yeah it was the exam program!
#40 [01:46] <A1> Your site rules!
#41 [01:46] <Andrio> LordiYT, what was your profile name?
#42 [01:46] <Andrio> thanks? ^^
#43 [01:46] * Jahes [webchat@bmtnon1319w-lp140-09-74-12-3-105.dsl.bell.ca] has joined #minecrafthelp
#44 [01:46] <A1> Thanks @Andrio lol
#45 [01:47] <Jahes> how can I refund?
#46 [01:47] <LordiYT> My profile name is LordiYT
#47 [01:47] <Andrio> ??> Jahes account/refund
#48 [01:47] <Mightyena> Jahes: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#49 [01:48] <Andrio> LordiYT, can you log in at https://account.mojang.com/ ?
#50 [01:48] <LordiYT> No!
#51 [01:49] <Andrio> LordiYT, can you reset your password?
#52 [01:50] * Jahes [webchat@bmtnon1319w-lp140-09-74-12-3-105.dsl.bell.ca] has quit. (Client Quit)
#53 [01:50] <LordiYT> I have not tried it yet!
#54 [01:50] <Andrio> LordiYT, do that
#55 [01:53] * TOM [webchat@cpe-23-243-183-141.socal.res.rr.com] has joined #minecrafthelp
#56 [01:53] <LordiYT> I just changed my password and it still does not work!
#57 [01:54] * TOM [webchat@cpe-23-243-183-141.socal.res.rr.com] has quit. (Client Quit)
#58 [01:55] <Andrio> ??> LordiYT tools/HJT
#59 [01:55] <Mightyena> LordiYT: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#60 [01:55] <Mightyena> LordiYT: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#61 [01:59] <LordiYT> Is it in there?
#62 [02:00] <Andrio> sorry?
#63 [02:00] * asdf [~asdf@67.142.112.79] has quit. (Read error: Connection reset by peer)
#64 [02:01] <LordiYT> Why?
#65 [02:03] <LordiYT> Mightyena What now?
#66 [02:03] <Andrio> LordiYT, do you have the link to your post?
#67 [02:06] <LordiYT> But anyone can open the link?
#68 [02:07] <Andrio> Yes; there's nothing sensitive in there other than possibly your Windows profile name
#69 [02:07] <LordiYT> https://paste.ubuntu.com/p/zQgMWSSgKw/
#70 [02:08] <LordiYT> there
#71 [02:09] <Andrio> ??> LordiYT info/MCLeaks
#72 [02:09] <Mightyena> LordiYT: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#73 [02:09] <Mightyena> LordiYT: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#74 [02:09] <Andrio> ??> LordiYT win/hosts/edit
#75 [02:09] <Mightyena> LordiYT: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#76 [02:09] <Mightyena> LordiYT: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#77 [02:11] * katherine [webchat@mobile-107-77-231-187.mobile.att.net] has joined #minecrafthelp
#78 [02:12] <katherine> i cant log in on both the website or the app
#79 [02:12] * katherine [webchat@mobile-107-77-231-187.mobile.att.net] has quit. (Client Quit)
#80 [02:14] * UnoTryx [webchat@cpe-124-189-249-238.squi-cr-102.lon.vic.bigpond.net.au] has joined #minecrafthelp
#81 [02:14] <UnoTryx> can someone help me?
#82 [02:14] <LordiYT> The path is not right
#83 [02:14] <UnoTryx> i need to find out what my account email is
#84 [02:15] <UnoTryx> i forgot it
#85 [02:15] <LordiYT> Sry
#86 [02:15] * UnoTryx [webchat@cpe-124-189-249-238.squi-cr-102.lon.vic.bigpond.net.au] has quit. (Client Quit)
#87 [02:15] <LordiYT> he is right
#88 [02:16] <LordiYT> what now
#89 [02:16] <LordiYT> Andrio
#90 [02:16] <Andrio> LordiYT, did you fix your hosts file?
#91 [02:16] <LordiYT> I have to save the editor or
#92 [02:16] <LordiYT> ?
#93 [02:17] <Andrio> LordiYT, yes
#94 [02:19] <LordiYT> I reset my password and it still does not work!
#95 [02:22] <LordiYT> Ich habe mein Problem selber gefixt
#96 [02:22] <LordiYT> Aber danke für die hilfe
#97 [02:23] <LordiYT> i bims die Legende
#98 [02:50] * asdf [~asdf@67.142.112.79] has joined #minecrafthelp
#99 [03:20] * Lord_of_Life [~Lord@46.217.157.248] has joined #minecrafthelp
#100 [03:22] * Lord_of_Life_ [~Lord@77.28.166.82] has quit. (Ping timeout: 206 seconds)
#101 [03:29] * GyyRA [webchat@c213-89-170-235.bredband.comhem.se] has joined #minecrafthelp
#102 [03:32] <GyyRA> I have the io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection refused: no further information: problem please help
#103 [03:50] * DarkNoddy [~mordi@ti0020a400-2810.bb.online.no] has joined #minecrafthelp
#104 [03:57] * sa [webchat@37.121.182.193] has joined #minecrafthelp
#105 [03:59] * Kris7 [webchat@45.56.155.250] has joined #minecrafthelp
#106 [04:00] <sa> I dont know my profile , but my account detail show it as my e mail adress and if i enter it it says that profile should not be more than 18 characters long. how i can create my profile name.
#107 [04:01] <Kris7> Hello, I have not played the game in a long time and have forgotten my details. I believe that I missed the migration as before I just logged in with my username.
#108 [04:02] <sa> sorry i dont know my user name , how to know my user name.
#109 [04:02] * african_pumper [webchat@p54AEE331.dip0.t-ipconnect.de] has joined #minecrafthelp
#110 [04:05] * thatonlycalvin [webchat@94.197.120.255.threembb.co.uk] has joined #minecrafthelp
#111 [04:06] <thatonlycalvin> my account has apparently been migrated to a mojang account although i didnt request this and now dont have access to log in to my account
#112 [04:06] <african_pumper> Good day. The problem im having is that i recently tried to play minecraft again after a long period of time. To do so i of course wanted to download the game and logged on minecraft.net. When i tried to redownload the game though, the page stated that i do not own minecraft. That simply can not be true since I even found my old minecraft account o
#113 [04:06] <african_pumper> n namemc.com . After all that I thought maybe i have to migrate my account but when i attempted that the page always says that i my data was incorrect. Thank you for any help
#114 [04:12] * sa [webchat@37.121.182.193] has quit. (Quit: webchat.esper.net)
#115 [04:20] * Kris7 [webchat@45.56.155.250] has quit. (Quit: webchat.esper.net)
#116 [04:20] * sebbepersson [webchat@c83-248-246-81.bredband.comhem.se] has joined #minecrafthelp
#117 [04:50] * Fabiodog [webchat@cpc76140-clif11-2-0-cust667.12-4.cable.virginm.net] has joined #minecrafthelp
#118 [05:07] * jab [webchat@91-159-48-250.elisa-laajakaista.fi] has joined #minecrafthelp
#119 [05:08] <jab> i cant log in on this computer
#120 [05:12] * adam [webchat@cpc1-warw18-2-0-cust501.3-2.cable.virginm.net] has joined #minecrafthelp
#121 [05:12] <adam> hello?
#122 [05:12] * adam is now known as Guest92615
#123 [05:14] <Guest92615> can anyone help me with problem? I know my old Minecraft name but cant remember the email so I can change the password because my dad created the account for me when I was younger
#124 [05:15] * Guest92615 [webchat@cpc1-warw18-2-0-cust501.3-2.cable.virginm.net] has quit. (Client Quit)
#125 [05:17] * Salami [webchat@n219077159135.netvigator.com] has joined #minecrafthelp
#126 [05:18] <Salami> How do you reset your settings in Minecraft: Java 1.14.4?
#127 [05:23] * daniil2008yh [webchat@176.117.82.248] has joined #minecrafthelp
#128 [05:26] * Zane [webchat@cpe-124-187-139-121.wb01.wa.asp.telstra.net] has joined #minecrafthelp
#129 [05:27] <Zane> I am having issues logging into my minecraft java launcher
#130 [05:32] * Zane [webchat@cpe-124-187-139-121.wb01.wa.asp.telstra.net] has quit. (Quit: webchat.esper.net)
#131 [05:43] <Greymagic27> african_pumper, Hey. Does it display that you own the game here? https://account.mojang.com/login
#132 [05:45] <jab> is that a scam?
#133 [05:45] <Greymagic27> jab, Hi. Is what a scam?
#134 [05:46] <jab> that account login
#135 [05:46] <jab> i was just curious because i havent seen that before
#136 [05:46] <Greymagic27> jab, No. https://account.mojang.com/login is the place which displays your realm subscriptions, and your owned mojang games
#137 [05:46] <jab> ok
#138 [05:46] <Greymagic27> jab, You said you couldn't sign in. What does it say when you try?
#139 [05:47] <jab> it just doesnt do anything
#140 [05:47] <jab> the text goes darker and nothing happens
#141 [05:47] <jab> and on the other conputer it is normal
#142 [05:47] <Greymagic27> jab, It's likely that something on your PC is causing this issue. Let's get a list of running programs on your PC and make sure you don't have any known incompatable software:
#143 [05:48] <Greymagic27> ??> jab tools/hjt
#144 [05:48] <Mightyena> jab: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#145 [05:48] <Mightyena> jab: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#146 [05:50] * jab [webchat@91-159-48-250.elisa-laajakaista.fi] has quit. (Quit: webchat.esper.net)
#147 [06:01] * zick8 [webchat@103.232.29.93.rev.sfr.net] has joined #minecrafthelp
#148 [06:01] <zick8> hello
#149 [06:01] <Greymagic27> zick8, Hey. How can we help?
#150 [06:02] <zick8> hum i would like to recovered my minecraft account
#151 [06:02] <zick8> but it's a little bit complicate
#152 [06:02] <Greymagic27> zick8, Have you emailed mojang support?
#153 [06:02] <zick8> I do not remember my mojang email anymore
#154 [06:02] <zick8> i juse have my psuedo
#155 [06:03] <zick8> iplay minecraft 2013-2016
#156 [06:03] <Greymagic27> zick8, You'll need to email mojang with as much information as possible
#157 [06:03] <Greymagic27> ??> zick8 account/send-email
#158 [06:03] <Mightyena> zick8: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#159 [06:03] <Mightyena> zick8: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#160 [06:04] <zick8> it is done
#161 [06:04] * zick8 [webchat@103.232.29.93.rev.sfr.net] has quit. (Client Quit)
#162 [06:07] <isp> hi, does anyone know if you can get custom data (from mods) from the player NBT to the scoreboard on 1.12?
#163 [06:17] <GyyRA> I have the io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection refused: no further information: problem please help!
#164 [06:19] * After1337 [webchat@85.199.71.148.rev.vodafone.pt] has joined #minecrafthelp
#165 [06:20] <After1337> any guy can help me?
#166 [06:22] * DonGigi909 [webchat@aftr-95-222-25-155.unity-media.net] has joined #minecrafthelp
#167 [06:22] <DonGigi909> hello
#168 [06:23] * DonGigi909 [webchat@aftr-95-222-25-155.unity-media.net] has quit. (Client Quit)
#169 [06:23] * dio [webchat@37.170.109.241] has joined #minecrafthelp
#170 [06:25] <dio> Hi i just created a minecraft account i've done my emaiol verification nor on the launcher nor on the website minecraft.net that mean that i don't have any username for my minecraft account since i cant connect. I've tried to change my password twice but i still cant log in so please help me
#171 [06:25] <dio> Dio is not my username account i used it because i dont have any username so i had to contactr you with a random one
#172 [06:27] * dio [webchat@37.170.109.241] has quit. (Client Quit)
#173 [06:36] * NicoKung12354 [webchat@ppp-223-24-188-211.revip6.asianet.co.th] has joined #minecrafthelp
#174 [06:36] <NicoKung12354> y
#175 [06:36] <NicoKung12354> o
#176 [06:37] <NicoKung12354> u
#177 [06:37] * Absol kicked NicoKung12354 from #minecrafthelp (Reason: icoKung12354 :Stop spamming)
#178 [06:37] * NicoKung12354 [webchat@ppp-223-24-188-211.revip6.asianet.co.th] has joined #minecrafthelp
#179 [06:37] <NicoKung12354> why you ban me??
#180 [06:37] <NicoKung12354> huh
#181 [06:37] <NicoKung12354> Anser
#182 [06:37] <NicoKung12354> ANSER
#183 [06:38] <NicoKung12354> TELL ME WHY YOU BANING ME
#184 [06:38] <NicoKung12354> FUCKING
#185 [06:38] * Absol kicked NicoKung12354 from #minecrafthelp (Reason: icoKung12354 :Keep it civilized, you are just a human being)
#186 [06:47] * shadd_56123 [webchat@193-82-239-118.tpgi.com.au] has joined #minecrafthelp
#187 [06:48] <shadd_56123> hello
#188 [06:48] <shadd_56123> i am unable to access my acount, i have tried to reset password and the new password is not working and now i am unable to change my password again. What is the solution to fix this issue ?
#189 [06:58] * itsme2eZ4u [webchat@c-24-62-141-120.hsd1.ma.comcast.net] has joined #minecrafthelp
#190 [06:58] * itsme2eZ4u [webchat@c-24-62-141-120.hsd1.ma.comcast.net] has quit. (Client Quit)
#191 [06:59] * BunnyValentine [webchat@lfbn-idf1-1-131-210.w82-124.abo.wanadoo.fr] has joined #minecrafthelp
#192 [07:00] <BunnyValentine> Hi, I can't log in nor on the website nor on the launcher on my pc but i can connect on the website with my phone, I just buyed minecraft and i can't even log in to play it
#193 [07:01] * After1337 [webchat@85.199.71.148.rev.vodafone.pt] has quit. (Quit: webchat.esper.net)
#194 [07:02] <BunnyValentine> ?????
#195 [07:04] * Manu_Mart [webchat@186.1.168.146] has joined #minecrafthelp
#196 [07:04] * Manu_Mart [webchat@186.1.168.146] has quit. (Client Quit)
#197 [07:06] <BunnyValentine> CAN SOMEONE HELP ME
#198 [07:08] * PrivateRehab [webchat@165.166.221.100] has joined #minecrafthelp
#199 [07:09] <PrivateRehab> hello
#200 [07:09] <PrivateRehab> cant login to Minecraft server because I keep getting java.net.socketexception network is unreachable
#201 [07:09] <PrivateRehab> what do I do?
#202 [07:10] <asdf> ??> BunnyValentine tools/hjt
#203 [07:10] <Mightyena> BunnyValentine: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#204 [07:10] <Mightyena> BunnyValentine: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#205 [07:10] * PrivateRehab [webchat@165.166.221.100] has quit. (Client Quit)
#206 [07:12] <asdf> shadd, you too
#207 [07:12] <BunnyValentine> Thank you here is the link: https://paste.ubuntu.com/p/FQN92XmZDM/
#208 [07:13] * Guy [webchat@bzq-79-180-106-9.red.bezeqint.net] has joined #minecrafthelp
#209 [07:13] <Guy> I migrate my account before like 3 years and i dont remember the email i swapped too
#210 [07:14] <Guy> im not able to login to my acc and i really want to play
#211 [07:14] <asdf> ??> Guy account/forgot-email
#212 [07:14] <Mightyena> Guy: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#213 [07:16] <Guy> i dont remeber the pass to the email i think im connected withj
#214 [07:19] <asdf> so you definitely forgot your password?
#215 [07:20] <asdf> if you try every email and your known password, login and fix your profile.
#216 [07:21] * sacha [webchat@103.232.29.93.rev.sfr.net] has joined #minecrafthelp
#217 [07:22] <sacha> bonjour je viens dacheter minecraft mais impossible de me connecter
#218 [07:22] <asdf> par lais vous englais?
#219 [07:23] <asdf> we speak english
#220 [07:23] <sacha> I just bought minecraft
#221 [07:23] <sacha> but impossible to connect
#222 [07:23] <asdf> in browser?
#223 [07:23] <asdf> or from launcher?
#224 [07:23] <sacha> both
#225 [07:24] <asdf> ??> sacha tools/hjt
#226 [07:24] <Mightyena> sacha: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#227 [07:24] <Mightyena> sacha: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#228 [07:25] <asdf> if it isn't some firewall, perhaps this will point out the problem.
#229 [07:25] * GyyRA [webchat@c213-89-170-235.bredband.comhem.se] has quit. (Quit: webchat.esper.net)
#230 [07:25] <shadd_56123> what do i do now all pasted
#231 [07:25] * Clockworkchimp [webchat@cpc96360-rdng26-2-0-cust916.15-3.cable.virginm.net] has joined #minecrafthelp
#232 [07:26] <sacha> i have to download the link ?
#233 [07:26] <asdf> need the url here
#234 [07:26] <sacha> hijack?
#235 [07:26] <shadd_56123> https://paste.ubuntu.com/p/zjTtXkvFtr/
#236 [07:27] <asdf> sacha, it can help see what is blocking you if it isn't your firewall or antivirus software
#237 [07:27] <sacha> "do a system scan" ?
#238 [07:27] <Clockworkchimp> Hi there, I just migrated my account but my purchase from years ago isn't showing up. Is there somewhere I can enter my old transaction ID to get started again?
#239 [07:27] * Gancha_Brother [webchat@ip4d16f89c.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#240 [07:27] <Gancha_Brother> hey
#241 [07:28] <Gancha_Brother> i forgot my email to log in
#242 [07:28] <Gancha_Brother> i know my username and the password but not the email
#243 [07:28] * sacha [webchat@103.232.29.93.rev.sfr.net] has quit. (Quit: webchat.esper.net)
#244 [07:29] <shadd_56123> do you want me to paste url again
#245 [07:29] <asdf> no
#246 [07:31] <asdf> shadd, you have a lot running, some that look bad.
#247 [07:32] <asdf> ??> shadd_56123 av/adwcleaner
#248 [07:32] <Mightyena> shadd_56123: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#249 [07:32] <Mightyena> shadd_56123: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#250 [07:33] <asdf> ??> Gancha_Brother account/forgot-email
#251 [07:33] <Mightyena> Gancha_Brother: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#252 [07:34] <Gancha_Brother> i cant use this email
#253 [07:34] <asdf> Clockworkchimp you logged into mojang?
#254 [07:35] <Clockworkchimp> I am
#255 [07:37] <asdf> there is no fast solution I know of if you need to resort to using your transaction id
#256 [07:37] <shadd_56123> ok whats next
#257 [07:38] <Gancha_Brother> please help
#258 [07:38] <asdf> shadd_56123 did anything get removed/cleaned/quarantined?
#259 [07:39] <shadd_56123> nothing
#260 [07:39] <asdf> ??> Clockworkchimp account/send-email
#261 [07:39] <Mightyena> Clockworkchimp: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#262 [07:39] <Mightyena> Clockworkchimp: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#263 [07:40] <asdf> ??> Gancha_Brother\ account/send-email
#264 [07:40] <Mightyena> Gancha_Brother\: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#265 [07:40] <Mightyena> Gancha_Brother\: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#266 [07:40] <Clockworkchimp> Boo. They took almost a month ro reply to my last request. :(
#267 [07:40] <Clockworkchimp> Nevermind, thanks for your help
#268 [07:41] <asdf> It looks like the delay is doubled
#269 [07:41] <asdf> and then some
#270 [07:42] * shadd_56123 [webchat@193-82-239-118.tpgi.com.au] has quit. (Quit: webchat.esper.net)
#271 [07:45] <asdf> it said june 16th 2 days ago...
#272 [07:45] <Clockworkchimp> So I can't play for another two months? Brilliant.
#273 [07:45] <Clockworkchimp> Again, thanks for your help.
#274 [07:45] <BunnyValentine> Just buyed the game and i can't even log in
#275 [07:46] <BunnyValentine> bought*
#276 [07:46] <asdf> forgot login?
#277 [07:46] <asdf> email, pw?
#278 [07:47] <asdf> ??> BunnyValentine tools/hjt
#279 [07:47] <Mightyena> BunnyValentine: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#280 [07:47] <Mightyena> BunnyValentine: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#281 [07:47] <BunnyValentine> I already did this here's the link:
#282 [07:47] <BunnyValentine> https://paste.ubuntu.com/p/FQN92XmZDM/
#283 [07:48] <asdf> I must have missed it
#284 [07:48] <asdf> thx
#285 [07:48] <asdf> yep, hosts
#286 [07:49] <asdf> ??> BunnyValentine win/hosts
#287 [07:49] <Mightyena> BunnyValentine: You may have a problem with your hosts file, which overrides DNS queries. Please follow the following directions:
#288 [07:49] <Mightyena> BunnyValentine: Press Win+R. In the window that appears, enter "%SystemRoot%\System32\drivers\etc", and press Enter. In the window that appears you will see a file, "hosts". Open that file in Notepad, copy the contents onto https://paste.ubuntu.com, and give us the resulting URL.
#289 [07:49] <asdf> ??> BunnyValentine win/hosts/edit
#290 [07:49] <Mightyena> BunnyValentine: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#291 [07:49] <Mightyena> BunnyValentine: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#292 [07:49] * Clockworkchimp [webchat@cpc96360-rdng26-2-0-cust916.15-3.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#293 [07:50] <asdf> you need to delete those 2 lines that have mojang on them, SAVE, then login and change your password
#294 [07:54] <BunnyValentine> it doesn't work
#295 [07:55] <asdf> what doesn't work exactly?
#296 [07:56] <asdf> opening the hosts file as admin?
#297 [07:57] <asdf> saving?
#298 [07:57] <asdf> your logins are being stolen by redirecting to some login harvester
#299 [07:58] <BunnyValentine> I still can't lgin even thought i've deleted host files
#300 [07:58] <asdf> use a different pc or phone, login and change pw
#301 [07:59] <asdf> you were not supposed to delete the file...
#302 [08:00] <BunnyValentine> "you need to delete those 2 lines that have mojang on them, SAVE, then login and change your password"
#303 [08:00] <BunnyValentine> that's what you said
#304 [08:00] <asdf> you need to delete those 2 lines that have mojang on them, SAVE, then login and change your password
#305 [08:00] <asdf> Hosts: 35.156.90.191 authserver.mojang.com
#306 [08:01] <asdf> Hosts: 35.156.90.191 sessionserver.mojang.com
#307 [08:02] <BunnyValentine> i've to copy those 2 in host ?
#308 [08:02] <asdf> that is where your logins are going, you don't want that. those lines are bad, delete them and save then go change your password
#309 [08:04] <BunnyValentine> i have change my password
#310 [08:04] <BunnyValentine> i juust did
#311 [08:04] <asdf> can you run hjt again and send new log url
#312 [08:04] <asdf> ??> BunnyValentine tools/hjt
#313 [08:04] <Mightyena> BunnyValentine: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#314 [08:04] <Mightyena> BunnyValentine: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#315 [08:06] <BunnyValentine> https://paste.ubuntu.com/p/MXWPKcZd2c/
#316 [08:07] <asdf> ok good, those lines are gone and you changed pw
#317 [08:08] <asdf> you should be able to connect now
#318 [08:08] <BunnyValentine> ok i try
#319 [08:09] <BunnyValentine> finally thx for your help
#320 [08:10] <asdf> have fun
#321 [08:14] <african_pumper> Hello to the guy who answered me : no it just gives me the option to get the game via prepaid or redeem gift card
#322 [08:15] <african_pumper> @Greymagic27 ^^
#323 [08:21] <asdf> -he might be getting some sleep now
#324 [08:31] <african_pumper> can someone else then maybe help me
#325 [08:41] * AnubisK9 [webchat@188-25-251-135.rdsnet.ro] has joined #minecrafthelp
#326 [08:42] * ajsalty [webchat@cpc94240-ward11-2-0-cust574.10-2.cable.virginm.net] has joined #minecrafthelp
#327 [08:42] <ajsalty> hello
#328 [08:42] <ajsalty> I need help
#329 [08:42] <AnubisK9> Hey, i have a little problem my friend bought the game for me but i cant login to minecraft.net or minecraft launcher i only can login to mojang
#330 [08:42] <AnubisK9> but he can login to minecraft.net
#331 [08:43] <ajsalty> I cant create an account because when I try to load on it says "OOPS! An error prevented your request from being processed. Please try again."
#332 [08:43] <ajsalty> I cant create an account because when I try to load on it says "OOPS! An error prevented your request from being processed. Please try again."
#333 [08:44] * isp [~quassel@p57B147DA.dip0.t-ipconnect.de] has left #minecrafthelp
#334 [08:44] <ajsalty> I cant create an account because it says "OOPS! An error prevented your request from being processed. Please try again." after I have verified my account and try'd to log on
#335 [08:45] <ajsalty> HELP!
#336 [08:47] <ajsalty> I cant create an account because when I try to load on it says "OOPS! An error prevented your request from being processed. Please try again."
#337 [08:48] * AnubisK9 [webchat@188-25-251-135.rdsnet.ro] has quit. (Quit: webchat.esper.net)
#338 [08:53] * AnubisK9 [webchat@188-25-251-135.rdsnet.ro] has joined #minecrafthelp
#339 [08:54] * AnubisK9 [webchat@188-25-251-135.rdsnet.ro] has quit. (Client Quit)
#340 [08:54] * ZaNaZ_ [webchat@ppp-2-189.33-151.wind.it] has joined #minecrafthelp
#341 [08:56] <ZaNaZ_> Hi! I'm having problems launching minecraft launcher, when I open it it says Couldn't load launcher core from C:\Program Files(x86)\Minecraft Launcher\game\launcher.dll:LoadErrorNotPresent. Then if I hit the ok button it says "Unable to start the minecraft runtime environment. this is most likely caused by a corruption. Please try to reinstall Mine
#342 [08:56] <ZaNaZ_> craft." Well I've reinstalled minecraft over 5 times now, what do I do?
#343 [08:56] <asdf> ??> ajsalty tools/hjt
#344 [08:56] <Mightyena> ajsalty: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#345 [08:56] <Mightyena> ajsalty: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#346 [08:58] <asdf> ZaNaZ_ did you get the msi installer from minecraft.net ?
#347 [08:58] <ZaNaZ_> yea
#348 [08:59] <ZaNaZ_> here is the link of the ubuntu paste
#349 [08:59] <ZaNaZ_> https://paste.ubuntu.com/p/J9vFHjyWc3/
#350 [09:02] <asdf> I am wondering if you had already had a different java already installed
#351 [09:02] <ZaNaZ_> I reinstalled the launcher due the fact it didn't update
#352 [09:04] <asdf> you should uninstall it and any java, then use the msi
#353 [09:04] <asdf> the msi includes the right java
#354 [09:04] <ZaNaZ_> okay, I'll tell you if it works
#355 [09:07] <asdf> I see traces of mcafee
#356 [09:07] <ZaNaZ_> what is that
#357 [09:07] <ZaNaZ_> forgive my ignorance haha
#358 [09:08] <asdf> sometimes a problen antivirus security suite, looks like it was partially removed
#359 [09:09] <asdf> there is a lot of lines that end with (file missing)
#360 [09:09] <ZaNaZ_> it isn't a good thing isn't it
#361 [09:10] * ajsalty [webchat@cpc94240-ward11-2-0-cust574.10-2.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#362 [09:10] <asdf> you may want to run a chkdsk
#363 [09:10] <ZaNaZ_> nope it still gives me the same error
#364 [09:11] <asdf> maybe your drive is in need of fixing
#365 [09:13] <asdf> lets check lancher log
#366 [09:14] <asdf> ??> ZaNaZ_ launcher/bootstrap
#367 [09:14] <Mightyena> ZaNaZ_: We need to see the Bootstrap Error Log, which is the text you see in your launcher.
#368 [09:14] <Mightyena> ZaNaZ_: First, copy all of the text by pressing Ctrl+A and Ctrl+C. Then, go to https://paste.ubuntu.com/ and paste it. Click 'Paste!', then share with us the link (the URL) that it takes you to.
#369 [09:14] <ZaNaZ_> want me to ubuntu it?
#370 [09:14] <ZaNaZ_> ok haha
#371 [09:14] <ZaNaZ_> https://paste.ubuntu.com/p/ypRVqq65Wc/ i warn you, some parts are in Italian
#372 [09:15] <ZaNaZ_> no errors found in both C: and D:
#373 [09:16] * Horace [webchat@138.31.192.178.dynamic.wline.res.cust.swisscom.ch] has joined #minecrafthelp
#374 [09:17] <asdf> ZaNaZ_ here someone had same error https://www.minecraftforum.net/forums/support/java-edition-support/2966842-launcher-doesnt-work
#375 [09:17] <ZaNaZ_> thanks
#376 [09:17] <Horace> my kid can't buy a copy of java edition, she's over 13 and mojang wants my credit card info. i do NOT own a credit card.
#377 [09:18] * TusinhoGamesBR [webchat@204-36-191-23.cliente.3wlink.com.br] has joined #minecrafthelp
#378 [09:18] <TusinhoGamesBR> Ola
#379 [09:18] <TusinhoGamesBR> Alguém é Brasileiro aqui?
#380 [09:19] <african_pumper> Im sorry but am i supposed to repost my questions after a while?
#381 [09:19] <asdf> Horace, have you tried amazon?
#382 [09:20] <asdf> you can buy gift cards in some stores
#383 [09:20] <TusinhoGamesBR> How to reactivate my Mojang account? (Minecraft)
#384 [09:22] * ZaNaZ_ [webchat@ppp-2-189.33-151.wind.it] has quit. (Quit: webchat.esper.net)
#385 [09:22] <asdf> african_pumper, I never saw anything, Greymagic27 seems away
#386 [09:22] <asdf> Horace https://www.amazon.com/Minecraft-Mac-Online-Game-Code/dp/B010KYDNDG/
#387 [09:22] * SidadJi [webchat@broadband-5-228-101-18.ip.moscow.rt.ru] has joined #minecrafthelp
#388 [09:23] <Horace> yeah, well. i never had a reason to create an amazon account either. the issue is that it clearly states the parental rule applies to kids under 13, which she isn't anymore. and instead of just letting my child buy and install a copy of the game, it wants me go somewhere else and create an account for something i won't use again.
#389 [09:23] <asdf> hmm
#390 [09:24] <asdf> ??> Horace account/coppa
#391 [09:24] <Mightyena> Horace: Due to Mojang now being a part of Microsoft, an USA company, it is now required to comply with the Children's Online Privacy Protection Act (COPPA), which limits Mojang from providing service to US children under 13.
#392 [09:24] <Mightyena> Horace: See this page for more details: https://help.mojang.com/customer/portal/articles/1780997
#393 [09:24] <Horace> also it's seriouly telling me it's "not available". online. a digital copy of a game is not available.
#394 [09:24] <african_pumper> Oh so i will just copy my earlier comment then
#395 [09:24] <Horace> not
#396 [09:24] <asdf> on amazon?
#397 [09:24] <Horace> US
#398 [09:24] <Horace> NOT US, NOT UNDER 13.
#399 [09:24] <african_pumper> Good day. The problem im having is that i recently tried to play minecraft again after a long period of time. To do so i of course wanted to download the game and logged on minecraft.net. When i tried to redownload the game though, the page stated that i do not own minecraft. That simply can not be true since I even found my old minecraft account o
#400 [09:24] <african_pumper> n namemc.com . After all that I thought maybe i have to migrate my account but when i attempted that the page always says that i my data was incorrect. Thank you for any help
#401 [09:26] <asdf> ok, your location may differ but that doesn't mean the laws don't apply
#402 [09:26] * chris [webchat@ipb21b7590.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#403 [09:27] <asdf> never heard of namemc
#404 [09:27] * Horace [webchat@138.31.192.178.dynamic.wline.res.cust.swisscom.ch] has quit. (Quit: webchat.esper.net)
#405 [09:28] * itsme2eZ4u [webchat@c-24-62-141-120.hsd1.ma.comcast.net] has joined #minecrafthelp
#406 [09:28] * ZaNaZ_ [webchat@ppp-2-189.33-151.wind.it] has joined #minecrafthelp
#407 [09:28] <chris> Im so confused can anyone help me? on my other pc I could join realms no problem but now that im back I cant join realm because of the age or whatever but when I try to Update Account is tells me I cant update as ive done already. Anyone know a fix?
#408 [09:28] <ZaNaZ_> asdf im sorry but the link you sent me didn't work
#409 [09:28] <ZaNaZ_> didn't help*
#410 [09:28] <itsme2eZ4u> hi i cant login to my account and i do know my username but it say invalid usename / password
#411 [09:28] <african_pumper> its a page where you can find appearntly every accounts ( i think for their skin or smth)
#412 [09:29] <itsme2eZ4u> the login button turns grey
#413 [09:29] <itsme2eZ4u> it only does that on this ip
#414 [09:30] <asdf> hopefully someone with an @ will be available soon
#415 [09:30] <itsme2eZ4u> i can log in on other pcs and my mobil but just not this
#416 [09:30] <itsme2eZ4u> oh theres nobody here rn?
#417 [09:30] <asdf> ??> itsme2eZ4u tools/hjt
#418 [09:30] <Mightyena> itsme2eZ4u: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#419 [09:30] <Mightyena> itsme2eZ4u: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#420 [09:31] <itsme2eZ4u> ok 1 sec
#421 [09:31] <asdf> itsme2eZ4u if you can change pw on mobile, you might want to.
#422 [09:31] <itsme2eZ4u> iwas planning on it
#423 [09:31] <asdf> the hjt may show your hosts file was changed.
#424 [09:32] <asdf> it has happened a lot
#425 [09:32] * itsme2eZ4u [webchat@c-24-62-141-120.hsd1.ma.comcast.net] has quit. (Client Quit)
#426 [09:33] * itsme2eZ4u [webchat@c-24-62-141-120.hsd1.ma.comcast.net] has joined #minecrafthelp
#427 [09:33] <itsme2eZ4u> sorry i lost connection
#428 [09:33] <itsme2eZ4u> can you tell me that again
#429 [09:33] <itsme2eZ4u> i hit ok and then i accapt
#430 [09:34] * yeet [webchat@CPEf0f2490ed383-CMf0f2490ed380.cpe.net.cable.rogers.com] has joined #minecrafthelp
#431 [09:34] * yeet [webchat@CPEf0f2490ed383-CMf0f2490ed380.cpe.net.cable.rogers.com] has quit. (Client Quit)
#432 [09:34] <chris> Im so confused can anyone help me? on my other pc I could join realms no problem but now that im back I cant join realm because of the age or whatever but when I try to Update Account is tells me I cant update as ive done already. Anyone know a fix?
#433 [09:34] <itsme2eZ4u> operator?
#434 [09:34] <chris> Can people see my messages?
#435 [09:34] <itsme2eZ4u> well shit
#436 [09:34] <Absol> itsme2eZ4u: Please keep it civil
#437 [09:34] <itsme2eZ4u> yes
#438 [09:34] <itsme2eZ4u> sorry
#439 [09:34] <chris> absol
#440 [09:34] <chris> can you see my messages
#441 [09:34] <chris> I need help
#442 [09:35] <chris> ughhhhhh
#443 [09:35] <itsme2eZ4u> he can see them
#444 [09:35] <itsme2eZ4u> just hes taking
#445 [09:35] <itsme2eZ4u> a sec
#446 [09:35] <chris> ok
#447 [09:36] <itsme2eZ4u> absol someone just told me how to fix the grey login button issue
#448 [09:36] <itsme2eZ4u> i forgot what they said and i timed out of irc
#449 [09:36] <asdf> someone mentioned realms had problems, keep trying
#450 [09:36] <asdf> itsme2eZ4u if you can change pw on mobile, you might want to.
#451 [09:37] <asdf> ??> itsme2eZ4u tools/hjt
#452 [09:37] <Mightyena> itsme2eZ4u: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#453 [09:37] <Mightyena> itsme2eZ4u: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#454 [09:37] <itsme2eZ4u> i did that multipule times hang on
#455 [09:37] <asdf> don't use the new login on your problem pc yet
#456 [09:39] <ZaNaZ_> asdf you sent me a link but it didn't help me
#457 [09:39] <african_pumper> i really dont want to get rude or something but im in this chat since 11 am and it kind of seems like im getting irgnored so far
#458 [09:40] <asdf> ??> african_pumper tools/hjt
#459 [09:40] <Mightyena> african_pumper: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#460 [09:40] <Mightyena> african_pumper: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#461 [09:40] <itsme2eZ4u> https://paste.ubuntu.com/p/qHStDSwJ49/
#462 [09:40] <itsme2eZ4u> there
#463 [09:40] <itsme2eZ4u> that should be it
#464 [09:41] <asdf> ??> itsme2eZ4u win/hosts/edit
#465 [09:41] <Mightyena> itsme2eZ4u: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#466 [09:41] <Mightyena> itsme2eZ4u: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#467 [09:41] <asdf> your login is being stolen on that pc
#468 [09:42] <asdf> remove those lines with mojang, save.
#469 [09:42] <asdf> Hosts: 94.23.155.247 authserver.mojang.com
#470 [09:42] <asdf> Hosts: 94.23.155.247 sessionserver.mojang.com
#471 [09:43] <african_pumper> https://paste.ubuntu.com/p/JKpDGFvkB3/
#472 [09:43] * yossy [webchat@fp9f1ce706.tkyc110.ap.nuro.jp] has joined #minecrafthelp
#473 [09:43] <yossy> hi
#474 [09:44] * ZaNaZ_ [webchat@ppp-2-189.33-151.wind.it] has quit. (Quit: webchat.esper.net)
#475 [09:44] <yossy> Unable to login to the official website
#476 [09:44] <itsme2eZ4u> ok
#477 [09:44] <yossy> Unable to login to the official website
#478 [09:45] <yossy> help me
#479 [09:45] <yossy> I can't log in to my email address
#480 [09:45] <yossy> I forgot my secret question
#481 [09:46] <yossy> I forgot my secret question
#482 [09:46] <yossy> help me
#483 [09:46] <itsme2eZ4u> ok so i clicked ur link the first one
#484 [09:46] <asdf> african_pumper not sure if avira may be blocking you
#485 [09:46] <itsme2eZ4u> the authserver one
#486 [09:46] <asdf> those are bad, remove those
#487 [09:47] <asdf> remove those lines with mojang, save.
#488 [09:47] <itsme2eZ4u> i did that
#489 [09:47] <african_pumper> can you explain why avira should affect my account on mineraft. net?
#490 [09:47] <asdf> then you should be able to connect now
#491 [09:47] <itsme2eZ4u> oh myghtyyena
#492 [09:47] <itsme2eZ4u> i did what u toold me to do
#493 [09:47] * yossy [webchat@fp9f1ce706.tkyc110.ap.nuro.jp] has quit. (Client Quit)
#494 [09:48] <itsme2eZ4u> is that it?
#495 [09:48] * Justin [webchat@ip91355d0f.speed.planet.nl] has joined #minecrafthelp
#496 [09:48] <asdf> african_pumper I see mcafee BHO too, not sure what is blocking your access
#497 [09:49] <itsme2eZ4u> asdf is that all i had to do?
#498 [09:49] <asdf> itsme2eZ4u if you changed password after edit hosts, yes
#499 [09:49] <african_pumper> i dont think you understood my problem
#500 [09:49] <itsme2eZ4u> so can i change my password now b/c i kinda forgot it?
#501 [09:50] <african_pumper> The main page states that i do not own minecraft eventhough i did buy the game back in 2013
#502 [09:50] * Justin [webchat@ip91355d0f.speed.planet.nl] has quit. (Client Quit)
#503 [09:50] <itsme2eZ4u> like rn i dont know my pass can i change it and it will be fine?
#504 [09:50] <asdf> ??> itsme2eZ4u account/forgot-login
#505 [09:50] <Mightyena> itsme2eZ4u: If you forgot you login credentials please read: https://help.mojang.com/customer/portal/articles/329527-forgot-minecraft-login.
#506 [09:51] <Mightyena> itsme2eZ4u: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#507 [09:51] <itsme2eZ4u> ok
#508 [09:51] <itsme2eZ4u> thanks
#509 [09:51] <asdf> you said you changed it
#510 [09:51] <itsme2eZ4u> u were a big help
#511 [09:51] <itsme2eZ4u> yeah i changed it a few times before this
#512 [09:51] <asdf> so you should know it
#513 [09:51] <itsme2eZ4u> i dont know it rn i forgot it b/c i didnt writee it down
#514 [09:53] <asdf> hmm badd link there, use this https://my.minecraft.net/password/forgot/
#515 [09:54] <asdf> ?? info/mcleaks
#516 [09:54] <Mightyena> info/mcleaks: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#517 [09:54] <Mightyena> info/mcleaks: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#518 [09:55] <asdf> itsme2eZ4u this is the problem you had
#519 [09:55] <asdf> many users, many many
#520 [09:56] <asdf> ??> african_pumper account/send-email
#521 [09:56] <Mightyena> african_pumper: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#522 [09:56] <Mightyena> african_pumper: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#523 [09:57] <african_pumper> well sadly im able to get my transaction ID, i did write a ticket already but i hoped i could some help here
#524 [09:57] <african_pumper> if that is not thecase thank you for your time i guess
#525 [09:57] <asdf> this is what I see for when it says you don't own it, according to your account
#526 [09:57] <itsme2eZ4u> ok i just found my new 2nd favorite person on the internet
#527 [09:57] <itsme2eZ4u> thanks so much
#528 [09:58] <asdf> who is #1?
#529 [10:01] * itsme2eZ4u [webchat@c-24-62-141-120.hsd1.ma.comcast.net] has joined #minecrafthelp
#530 [10:01] <itsme2eZ4u> ok now its saying something else lol
#531 [10:02] <itsme2eZ4u> its just in the launcher tho
#532 [10:02] <itsme2eZ4u> oh wait nvm
#533 [10:02] <itsme2eZ4u> i just didnt see something
#534 [10:02] <itsme2eZ4u> thanks
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#537 [10:06] * AlejoBorja [webchat@181.115.46.114] has joined #minecrafthelp
#538 [10:06] <AlejoBorja> i cant enter online
#539 [10:08] * african_pumper [webchat@p54AEE331.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#540 [10:08] * AlejoBorja [webchat@181.115.46.114] has quit. (Client Quit)
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#542 [10:13] <RievKief> hi, can someone help me? I am trying to install Minecraft Java Edition for my PC. I open up the Minecraft Launcher and after I select a folder and press 'Install' an error comes up saying ; "Error reading from file. Verify that the file exists and that you can access it." I don't know what to do here?
#543 [10:14] * dillpickle [webchat@c-73-110-73-183.hsd1.il.comcast.net] has joined #minecrafthelp
#544 [10:15] <dillpickle> When I try to launch minecraft, it starts loading and then just says not responding.
#545 [10:15] <dillpickle> I have tried deleting the app and redownloading it and restarting the computer
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#550 [10:23] <wtf> hello
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#552 [10:31] * MrPe4cock [webchat@86-120-207-81.rdsnet.ro] has joined #minecrafthelp
#553 [10:32] <MrPe4cock> I forgot my email and password and i wonder if i could change thoose
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#559 [10:47] * ee [webchat@ipb21b7590.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#560 [10:47] <ee> Im so confused can anyone help me? on my other pc I could join realms no problem but now that im back I cant join realm because of the age or whatever but when I try to Update Account is tells me I cant update as ive done already. Anyone know a fix?
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#562 [10:48] * Gabriel [webchat@108dial6.xnet.ro] has joined #minecrafthelp
#563 [10:48] <Gabriel> Hello
#564 [10:51] <Gabriel> Minecraft launcher won't start and show me this error: "Couldn't load launcher core from C:\Program Files (x86)\Minecraft Launcher\game\launcher.dll: LoadErrorNotPresent
#565 [10:52] * LuckMaster [webchat@bb426490.virtua.com.br] has joined #minecrafthelp
#566 [10:53] <LuckMaster> eu fui hackeado e nao consigo acesso a emails de recuperação e tenho a ID de transição
#567 [10:54] <Gabriel> And after this, another error show up saying "Unable to start the Minecraft Runtime Enviroment. This is most likely caused by a corruption. Please try to reinstall Minecraft"
#568 [10:54] <Gabriel> Some help pls?
#569 [11:03] * SaixSk [webchat@33.pool85-59-19.dynamic.orange.es] has joined #minecrafthelp
#570 [11:04] <SaixSk> Okay, so, my problem is, that im supossed to have bedrock edition or w10 for free, but it says the code was already reedemed. I looked up in my microsoft acc, and i couldnt find it anywhere, neither in the purchase history page of microsoft.
#571 [11:04] <SaixSk> Im hoping to get some help on this, because im clueless.
#572 [11:07] <MrPe4cock> i think nobody is gona help
#573 [11:08] <SaixSk> Whelp, Ill have to wait for mojang support or for someone to come xD
#574 [11:11] * SteelGameknight [webchat@72.2.165.50] has joined #minecrafthelp
#575 [11:11] <SteelGameknight> Hello?
#576 [11:13] <SteelGameknight> every time I try to change my skin, it kicks me out of the game and closes minecraft (I play on Nintendo Switch: Bedrock Edition)
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#578 [11:21] * Jakob_Gibson [webchat@8.44.151.253] has joined #minecrafthelp
#579 [11:21] <Jakob_Gibson> Hello?
#580 [11:22] <Jakob_Gibson> My minecraft account has been hacked and i have no access to the email i registered it with could you possibly help me out with this?
#581 [11:22] * jabzen [webchat@563463a9.rev.stofanet.dk] has joined #minecrafthelp
#582 [11:23] <Jakob_Gibson> hello
#583 [11:23] <jabzen> hallo
#584 [11:23] <Jakob_Gibson> are you here to help me?
#585 [11:23] <jabzen> i have some problems with my old minecraft acount, i cant log on and i dont get my reset password email
#586 [11:24] <Jakob_Gibson> mine got hacked and i cant get it back because i dont use that email i registered with
#587 [11:24] <jabzen> i found and old mail from you from 2017 so im pretty sure this was my email
#588 [11:24] <Jakob_Gibson> do what?
#589 [11:24] <jabzen> what
#590 [11:24] <Jakob_Gibson> im confused
#591 [11:24] <jabzen> are u some random guy
#592 [11:25] <Jakob_Gibson> i am a random guy
#593 [11:25] <jabzen> xd m2
#594 [11:25] <Jakob_Gibson> bruh xD
#595 [11:25] <Jakob_Gibson> got a discord?
#596 [11:25] <jabzen> yea
#597 [11:25] <Jakob_Gibson> GreanGaming#5237
#598 [11:25] <Jakob_Gibson> add meh
#599 [11:25] <jabzen> but why
#600 [11:25] <Jakob_Gibson> we can be friends?
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#602 [11:27] * Micheal [webchat@75-137-219-159.dhcp.leds.al.charter.com] has joined #minecrafthelp
#603 [11:28] <Jakob_Gibson> hello?
#604 [11:28] * Jakob_Gibson [webchat@8.44.151.253] has quit. (Quit: webchat.esper.net)
#605 [11:29] <Micheal> Greetings I am having trouble playing the game everything loads but when I try to enter the game itself it crashes. I updated all drivers and windows as well
#606 [11:31] * Itz_Zayd [webchat@host-92-21-110-120.as13285.net] has joined #minecrafthelp
#607 [11:32] <Itz_Zayd> I can't load my game because when the loading bar gets towards the end it just crashes and stops.
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#610 [11:39] * sep2012 [webchat@c-73-241-231-96.hsd1.ca.comcast.net] has joined #minecrafthelp
#611 [11:41] <sep2012> Hello, I have been having trouble migrating my old premium account for minecraft. I know my username for the old account and the email used by not the password. I tried to get a password reset email but minecraft never emailed me one. I have located my transaction ID and sent a minecraft custom support email but didnt get back to me either. What mo
#612 [11:41] <sep2012> re can I do?
#613 [11:42] * Poxxac [webchat@S010684948cd30ef3.cg.shawcable.net] has joined #minecrafthelp
#614 [11:43] <Poxxac> Hi, I have a question pre installing, I have Debian 10 and havent installed any java or openjdk, apparently minecraft uses java 8+, and Im planing on installing java 11, has anyone tried to run it using java 11?
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#618 [11:57] <Crytisk> Hello, I need to migrate my Minecraft account to a Mojang account but I can't remember the email i used to create my Minecraft account as it was so long ago. I've tried finding my transaction ID but i can't search back that far on my bank statements and i've tried contacting Skrill and Braintree but neither can find it. I was wondering if there was
#619 [11:57] <Crytisk> any other way to get my account changed over. I can log into the Minecraft launcher using my username and password but it's not telling me my email address so i do have access to the account still if that helps, thank you.
#620 [11:59] * Animator_rex [webchat@c-98-221-108-98.hsd1.nj.comcast.net] has joined #minecrafthelp
#621 [11:59] <Animator_rex> hello?
#622 [11:59] * LuckMaster [webchat@bb426490.virtua.com.br] has quit. (Quit: webchat.esper.net)
#623 [11:59] * Mrplumpkin [webchat@mobile-107-77-232-85.mobile.att.net] has joined #minecrafthelp
#624 [11:59] <Mrplumpkin> Hi
#625 [11:59] * Mrplumpkin [webchat@mobile-107-77-232-85.mobile.att.net] has quit. (Client Quit)
#626 [12:00] <Animator_rex> what is this chat about
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#636 [12:36] <Phoebe> I cannot remember my password and I've changed my email recently, what do I do
#637 [12:38] * TheCristian98 [webchat@46-214-37-185.next-gen.ro] has joined #minecrafthelp
#638 [12:38] <TheCristian98> Hello !
#639 [12:38] * callum [webchat@cpc87597-slou5-2-0-cust141.17-4.cable.virginm.net] has joined #minecrafthelp
#640 [12:39] <TheCristian98> Hello, Callum!
#641 [12:39] <Phoebe> Hey
#642 [12:39] * callum [webchat@cpc87597-slou5-2-0-cust141.17-4.cable.virginm.net] has quit. (Client Quit)
#643 [12:39] <TheCristian98> #minecrafthelp
#644 [12:42] * dipdachip [webchat@ip70-189-154-82.lv.lv.cox.net] has joined #minecrafthelp
#645 [12:43] <dipdachip> i cannot see the email to be able to reset the security questions
#646 [12:44] * TillyLula10 [webchat@host86-158-202-114.range86-158.btcentralplus.com] has joined #minecrafthelp
#647 [12:45] <TillyLula10> my Minecraft goes to the loading screen then says not responding and crashes how do I fix it
#648 [12:46] * dipdachip [webchat@ip70-189-154-82.lv.lv.cox.net] has quit. (Client Quit)
#649 [12:46] <Phoebe> dipdachip, is it in your spam folder?
#650 [12:47] <TillyLula10> dipdachip left
#651 [12:48] <TillyLula10> can anyone help me
#652 [12:48] * Jabavi521 [webchat@c-73-104-206-40.hsd1.fl.comcast.net] has joined #minecrafthelp
#653 [12:49] <Jabavi521> Hi I'm having issues with my right click action, even binding it to another key does not allow me to open a door or "sleep"
#654 [12:49] <Jabavi521> If I can't get this to work I'll probably have to ask for a refund
#655 [12:51] <Jabavi521> Can I get some help please?
#656 [12:52] <asdf> try another mouse?
#657 [12:52] <TillyLula10> have you checked to see if there is something under neath the button
#658 [12:52] * Carol_Saiiz [webchat@90.red-2-137-103.dynamicip.rima-tde.net] has joined #minecrafthelp
#659 [12:53] <TillyLula10> im having issues when trying to load on to Minecraft
#660 [12:53] <TillyLula10> when I click play it goes to the loading screen but then crashes
#661 [12:53] <asdf> ??> TillyLula10 launcher/log
#662 [12:53] <Mightyena> TillyLula10: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#663 [12:54] <TheCristian98> I've got my account hacked
#664 [12:54] <Carol_Saiiz> Hello, I have changed my username and now I can´t enter into the servers
#665 [12:54] <asdf> ??> TheCristian98 account/hacked
#666 [12:54] <Mightyena> TheCristian98: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#667 [12:54] <Mightyena> TheCristian98: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#668 [12:54] <TheCristian98> It's possible to recover it if in email I've post all informations?
#669 [12:55] <TheCristian98> I don't remember i've bought it in 2014.
#670 [12:55] <TheCristian98> If i've post all ip information, country, email, username of that account?
#671 [12:55] <TheCristian98> It's possible to recover it?
#672 [12:55] <asdf> did you use paypal?
#673 [12:55] <TheCristian98> No.
#674 [12:55] <Jabavi521> I've tried all sorts of mouses and even my track pad
#675 [12:55] <TheCristian98> Just rendem code.
#676 [12:55] <TheCristian98> It was a gift for my birthday.
#677 [12:55] <asdf> trackpad?? laptop...
#678 [12:56] * Jonah [webchat@71-9-19-84.dhcp.leds.al.charter.com] has joined #minecrafthelp
#679 [12:56] <Jabavi521> Yes I"ve got 4 other friends that play on laptop just fine
#680 [12:56] <TheCristian98> Update ur laptop
#681 [12:56] <Jabavi521> It's new...
#682 [12:56] * Carol_Saiiz [webchat@90.red-2-137-103.dynamicip.rima-tde.net] has quit. (Client Quit)
#683 [12:56] <TheCristian98> Update it
#684 [12:57] * Jonah [webchat@71-9-19-84.dhcp.leds.al.charter.com] has quit. (Client Quit)
#685 [12:57] <asdf> I wonder if the trackbutton has some stuck under goop
#686 [12:57] <TheCristian98> I've had same problem
#687 [12:57] <TheCristian98> or press Fn + f6
#688 [12:57] <Jabavi521> So Like i said earlier, I've even tried binding that control to a different option (like using "r" or others) and still doesn't work
#689 [12:57] * MrPe4cock [webchat@86-120-207-81.rdsnet.ro] has quit. (Quit: webchat.esper.net)
#690 [12:57] <TheCristian98> asdf?
#691 [12:57] <asdf> ??> TheCristian98 account/hacked
#692 [12:57] <Mightyena> TheCristian98: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#693 [12:57] <Mightyena> TheCristian98: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#694 [12:57] <TheCristian98> It's possible if I've post all informations on email ?
#695 [12:57] <Jabavi521> Nah, no goop. I've tried different mouse, like 2 different ones
#696 [12:57] <asdf> ??> TheCristian98 account/trans-id
#697 [12:57] <Mightyena> TheCristian98: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#698 [12:58] <TheCristian98> But hacker
#699 [12:58] <asdf> there's a lot of that going around, and mojang is backed up really badly
#700 [12:59] <asdf> ?? info/mcleaks
#701 [12:59] <Mightyena> info/mcleaks: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#702 [12:59] <Mightyena> info/mcleaks: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#703 [12:59] <TillyLula10> mightyena, the thing you told me to do didnt work
#704 [12:59] <Jabavi521> Do you if there's any fix for the right mouse click or just that action in general?
#705 [12:59] <TillyLula10> how do I fix my Minecraft
#706 [12:59] <Jabavi521> Or Who to contact?
#707 [12:59] <asdf> maybe remap to a keyboard key instead of mouse?
#708 [13:00] <Jabavi521> I've tried that
#709 [13:00] <asdf> I have no idea, someone with a @ might be around here with an idea
#710 [13:00] <Jabavi521> still doesn't work, I binded the action to a different key and still not allowing me to open doors and such
#711 [13:01] <Jabavi521> It's so weird, when I try to open the door, only "half" of the door opens
#712 [13:01] <asdf> it's your laptop, try a local repair place maybe
#713 [13:01] <TillyLula10> i am still haing trouble figuring out how i make my Minecraft: java edition load properly and not crash every time
#714 [13:02] <asdf> ??> Jabavi521 42
#715 [13:02] <Mightyena> Jabavi521: Have you tried turning it off and on again? The universal fix that never fails
#716 [13:02] <Jabavi521> 3 times
#717 [13:02] <Jabavi521> Even uninstalled and reinstalled
#718 [13:02] <asdf> ??> TillyLula10 launcher/log
#719 [13:02] <Mightyena> TillyLula10: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#720 [13:02] <asdf> something is wrong with your laptop
#721 [13:03] <Jabavi521> nope not my laptop
#722 [13:03] <asdf> Jabavi521 just might be time to get a new desktop powerful enough to run 10,000 frames per second
#723 [13:03] <Jabavi521> my laptop is working 100% fine. It's just the game
#724 [13:03] <Jabavi521> it's a pretty strong laptop
#725 [13:04] <Jabavi521> and if that were the case there would be lags and such, but the fact is that it is ONLY that action that I cannot do
#726 [13:05] <asdf> yeah, I don't know what it could be, maybe check your windows error log
#727 [13:05] <asdf> see if there is some conflict in device manager
#728 [13:05] <asdf> those trackpads might need a new driver
#729 [13:05] <TillyLula10> Mightyena, the link you sent me to didnt do anything
#730 [13:06] * nick [webchat@ppp-94-65-225-236.home.otenet.gr] has joined #minecrafthelp
#731 [13:06] <nick> hello
#732 [13:06] <Jabavi521> Mightyena is there anyone I can contact to help me with this problem?
#733 [13:07] <Guest45737> anybody here
#734 [13:07] * TillyLula10 [webchat@host86-158-202-114.range86-158.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#735 [13:07] <asdf> ??> TillyLula10 launcher/log-txt
#736 [13:07] <Mightyena> TillyLula10: We need to see your full launcher log, which is created in the game directory.
#737 [13:07] <Mightyena> TillyLula10: First open your .minecraft folder (If you don't know how to get there, ask), then try to launch the game. Then in the .minecraft folder open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#738 [13:07] <Guest45737> i need help with a problem
#739 [13:08] <Guest45737> i have bought minecraft in 2015 and it says that i play in demo i dont remember if i had added a name
#740 [13:08] <Guest45737> i have even the receipt from the game
#741 [13:10] <asdf> ??> Guest45737 account/bug/demo
#742 [13:10] <Mightyena> Guest45737: Please see this article: https://help.mojang.com/customer/portal/articles/1218766-can-only-play-minecraft-demo if you are only able to play the Demo after having purchased the game.
#743 [13:10] <Jabavi521> Mightyena is there anyone I can contact to help me with this problem with not being able to do the right click action?
#744 [13:10] <asdf> ??> Jabavi521 bot
#745 [13:10] <Mightyena> Jabavi521: I am a bot. Whoever triggered the ?? bot command before this message is the actual person helping you. Talk to them, not me!
#746 [13:12] * Mark [webchat@cpe-72-226-62-66.nyc.res.rr.com] has joined #minecrafthelp
#747 [13:12] * R7 [webchat@c-67-173-110-159.hsd1.il.comcast.net] has joined #minecrafthelp
#748 [13:13] <Guest45737> yea i check it out and the account was bought at 2015 so migration is not a problem also i am pretty sure i added a name
#749 [13:13] <asdf> ??> Jabavi521 options/touchscreen
#750 [13:13] <Mightyena> Jabavi521: The touchscreen setting is known to cause issues with clicking and mouse actions. If you having issues, this is probably on.
#751 [13:13] <R7> i need to change my identity questions but i cant get into the email i used, what do i do
#752 [13:13] <Mightyena> Jabavi521: To change your touchscreen settings, go to "Options", then "Controls", and change "Touchscreen" to be "Off"
#753 [13:13] <Jabavi521> it's off already tried that
#754 [13:15] <Mark> Hello guys So my minecraft account has been acting up i cant log in even though the account exist and before t his it allowed me to play the full version but now it is not allowing me whenever i log on the account now it says the name is "Player" and i can only play demo mode i have also already tried migrating the account but still no luck if anyo
#755 [13:15] <Mark> ne knows a fix it would be appreciated
#756 [13:15] <asdf> ??> Jabavi521 fubar/mouse/synergy
#757 [13:15] <Mightyena> Jabavi521: Mouse issues have been reported between Minecraft and Synergy. If your mouse movement is borked, going to extremes, up and down, uninstall Synergy.
#758 [13:16] <asdf> ??> Mark account/bug/demo
#759 [13:16] <Mightyena> Mark: Please see this article: https://help.mojang.com/customer/portal/articles/1218766-can-only-play-minecraft-demo if you are only able to play the Demo after having purchased the game.
#760 [13:16] * The_Zeus_99 [webchat@r179-28-234-248.dialup.mobile.ancel.net.uy] has joined #minecrafthelp
#761 [13:16] <Mark> already have read that over and over and there was still no luck
#762 [13:18] <asdf> ??> Info/MCleaks
#763 [13:18] * Mightyena [~Bot@va1.ae97.net] has joined #minecrafthelp
#764 [13:18] <asdf> ?? Info/MCleaks
#765 [13:18] <Mightyena> Info/MCleaks: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#766 [13:18] <Mightyena> Info/MCleaks: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#767 [13:18] <The_Zeus_99> good today someone told me that he gave optifine layers and told me to pass my email and password and I as a fool trust and stole it because of what I do I'm sad:, v
#768 [13:19] * DaJiev [webchat@dsl-187-135-113-207-dyn.prod-infinitum.com.mx] has joined #minecrafthelp
#769 [13:19] <asdf> ??> The_Zeus_99 account/hacked
#770 [13:19] <Mightyena> The_Zeus_99: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#771 [13:19] <Mightyena> The_Zeus_99: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#772 [13:20] <Jabavi521> Nope don't have synergy
#773 [13:20] <Jabavi521> Ok this was a waste of time
#774 [13:20] * Jabavi521 [webchat@c-73-104-206-40.hsd1.fl.comcast.net] has quit. (Quit: webchat.esper.net)
#775 [13:20] <R7> i need to change my identity questions but i cant get into the email i used, what do i do
#776 [13:20] * HermianOV [webchat@dD5774743.access.telenet.be] has joined #minecrafthelp
#777 [13:21] <asdf> ??> R7 account/challenge/reset
#778 [13:21] <Mightyena> R7: To reset your security questions, go here: https://account.mojang.com/me/changeSecretQuestions
#779 [13:21] <R7> i cant get into that email though
#780 [13:22] <Guest45737> yea i check it out and the account was bought at 2015 so migration is not a problem also i am pretty sure i added a name like i was playing in 2016 with some friends in hypixel
#781 [13:22] * Dome [webchat@84-75-103-130.dclient.hispeed.ch] has joined #minecrafthelp
#782 [13:22] <DaJiev> My account is premium but it does not allow me to access premium servers because it says my account is not authenticated by minecraft
#783 [13:22] <DaJiev> help
#784 [13:22] * Mark [webchat@cpe-72-226-62-66.nyc.res.rr.com] has quit. (Quit: webchat.esper.net)
#785 [13:22] <HermianOV> Hey I got a problem. A few years ago (6 years) I had an account with the username HermianOV, but now I can't seem to log in to this account, it's like the account doesn't exist anymore. The email connected to this account is mine but it doesn't connect to the account anymore..?
#786 [13:23] <The_Zeus_99> How do I know what my transaction id is that I delete my Google account that I do?
#787 [13:25] * R7 [webchat@c-67-173-110-159.hsd1.il.comcast.net] has quit. (Quit: webchat.esper.net)
#788 [13:28] <TheCristian98> SOMEONE HELP ME I BOUGHT ONE KEY AND IT DOESNT WORK LOL
#789 [13:28] <TheCristian98> WHY THE HELL IT HAPPENS TO ME
#790 [13:28] <TheCristian98> 1. I GOT HACKED
#791 [13:28] <TheCristian98> 2. MY KEY DOESNT WORK
#792 [13:29] <TheCristian98> WTF IN WICH WORLD DO WE LIVE
#793 [13:29] <TheCristian98> ADMINS DOESNT HELP YOU
#794 [13:29] <TheCristian98> WHAT THE HELL
#795 [13:29] <TheCristian98> WE ARE HUMANS WTF.
#796 [13:29] * Matt7 [webchat@c-73-186-137-29.hsd1.ma.comcast.net] has joined #minecrafthelp
#797 [13:29] * blockman8534 [webchat@c-73-159-42-154.hsd1.ma.comcast.net] has joined #minecrafthelp
#798 [13:30] <blockman8534> hello
#799 [13:30] <Matt7> hi
#800 [13:31] <blockman8534> im having this problem where i cant get into my minecraft account on the minecraft.net thingy and it asks security questions
#801 [13:31] <blockman8534> but they super old so im not sure what they are
#802 [13:31] <blockman8534> and when i send an email to reset them they dont appear
#803 [13:31] <blockman8534> or the email doesnt appear
#804 [13:32] * TheCristian98 [webchat@46-214-37-185.next-gen.ro] has quit. (Quit: webchat.esper.net)
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#808 [13:33] <blockman8534> anyone know?
#809 [13:34] * _str3ssat0_ [webchat@138.36.254.33] has joined #minecrafthelp
#810 [13:35] * _str3ssat0_ [webchat@138.36.254.33] has quit. (Client Quit)
#811 [13:36] * Will [webchat@h69-131-231-37.slkmwa.dsl.dynamic.tds.net] has joined #minecrafthelp
#812 [13:36] <Will> i cant sign in to minecraft.net
#813 [13:37] <Mena> So my laptop shutdown from the heat while playing the game and when I opened the world again a part of my house disappeared and I didn't do backup what can I do??
#814 [13:42] * storm [webchat@172-127-122-41.lightspeed.rcsntx.sbcglobal.net] has joined #minecrafthelp
#815 [13:42] <storm> my skin wont download, how do i fix that?
#816 [13:43] <storm> #minecrafthelp
#817 [13:44] <Guest45737> what is going on with that admins damn
#818 [13:44] <storm> idk bro
#819 [13:45] <storm> #minecrafthelp my skin wont download, what do i do?
#820 [13:45] <storm> #minecrafthelp my skin wont download, what do i do?
#821 [13:45] * storm [webchat@172-127-122-41.lightspeed.rcsntx.sbcglobal.net] has left #minecrafthelp
#822 [13:45] <Guest45737> i am just stuck with only demo i bought the game i played it for years and now that i wanna play again i cant play btw like a year ago i changed my email
#823 [13:48] * Will [webchat@h69-131-231-37.slkmwa.dsl.dynamic.tds.net] has quit. (Quit: webchat.esper.net)
#824 [13:49] <Mena> So my laptop shutdown from the heat while playing the game and when I opened the world again a part of my house disappeared and I didn't do backup what can I do??
#825 [13:49] * Will [webchat@h69-131-231-37.slkmwa.dsl.dynamic.tds.net] has joined #minecrafthelp
#826 [13:50] <Will> i cant sign in
#827 [13:50] <Will> to minecraft.net
#828 [13:50] * dumbnutt [webchat@cpe-76-185-129-187.satx.res.rr.com] has joined #minecrafthelp
#829 [13:50] <Will> all it says is An error prevented your request from being processed. Please try again.
#830 [13:51] * dumbnutt [webchat@cpe-76-185-129-187.satx.res.rr.com] has quit. (Client Quit)
#831 [13:53] <Will> Help?
#832 [13:57] <Guest45737> hey Mightyena can you help us please
#833 [14:04] * daiten3 [webchat@es-24-89-109-100.signaldirect.ca] has joined #minecrafthelp
#834 [14:05] <daiten3> hey what could i do if i have forgotten the email to my mojang account as i made it a long time ago
#835 [14:08] * Mena [webchat@154.237.35.50] has quit. (Quit: webchat.esper.net)
#836 [14:18] * CatlosGamerOMG [webchat@4.cpe-186-70-45.gye.satnet.net] has joined #minecrafthelp
#837 [14:23] * ZxInsxnity [webchat@5ad5901d.bb.sky.com] has joined #minecrafthelp
#838 [14:23] <ZxInsxnity> Hello, i was wondering if someone on here could help me
#839 [14:23] <CatlosGamerOMG> I cannot download and launch any minecraft version (i don't have ByteFence),
#840 [14:23] <CatlosGamerOMG> https://pastebin.com/raw/4b4B3Vdq
#841 [14:25] * Will [webchat@h69-131-231-37.slkmwa.dsl.dynamic.tds.net] has quit. (Quit: webchat.esper.net)
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#843 [14:30] * Carcaria [webchat@b0feff4e.bb.sky.com] has joined #minecrafthelp
#844 [14:30] <Carcaria> I bought the wrong edition, is there any chance of a refund?
#845 [14:37] * LittleLukasMC [webchat@cpc107363-mort8-2-0-cust480.19-2.cable.virginm.net] has joined #minecrafthelp
#846 [14:37] <LittleLukasMC> hello
#847 [14:37] <LittleLukasMC> i need some help please
#848 [14:38] <LittleLukasMC> i recently bought a new account for minecraft java edition and since i have not been able to login i am %100 sure it is not the credentials
#849 [14:42] * Guest45737 [webchat@ppp-94-65-225-236.home.otenet.gr] has quit. (Quit: webchat.esper.net)
#850 [14:42] * Logan [webchat@190.238.42.190] has joined #minecrafthelp
#851 [14:44] <Logan> I keep getting the message of "Invalid email or password" but I know that my email and password are correct since I just reset it. I was told to wait an hour but it did nothing, so i am so confused on what is happeneing
#852 [14:48] * LittleLukasMC [webchat@cpc107363-mort8-2-0-cust480.19-2.cable.virginm.net] has quit. (Quit: webchat.esper.net)
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#854 [14:56] * blockman8534 [webchat@c-73-159-42-154.hsd1.ma.comcast.net] has quit. (Quit: webchat.esper.net)
#855 [15:00] * crumbet [webchat@ip56503511.direct-adsl.nl] has joined #minecrafthelp
#856 [15:01] <crumbet> uh, yeah, ive noticed that minecraft really takes up quite a bit of my computers memory, often spiking it from 30 or 40 percent to a full 93. this is very troubling, as its the only game i have that does this
#857 [15:05] * JWille [webchat@188.151.105.74] has joined #minecrafthelp
#858 [15:05] * lilTreppy [webchat@78-80-25-27.nat.epc.tmcz.cz] has joined #minecrafthelp
#859 [15:06] <JWille> I just ressetted my password several hours ago today becuase I couldn't remember it but the new password still doesn't work
#860 [15:06] <lilTreppy> Man, im so angry. I cant connect to minecraft.net with my account and download minecraft. At minecraft free trial it writes that my email is not good. But i bought minecraft some time ago.
#861 [15:17] * Weiriex [webchat@ip-186.251.22-147.seanet.com.br] has joined #minecrafthelp
#862 [15:18] * fraceball [webchat@cgn-89-1-211-229.nc.de] has joined #minecrafthelp
#863 [15:19] <fraceball> I can not log in to my minecraft account
#864 [15:19] * crumbet [webchat@ip56503511.direct-adsl.nl] has quit. (Quit: webchat.esper.net)
#865 [15:20] <fraceball> I have never this problems, I Play minecraft sice two years
#866 [15:20] <Weiriex> Hello! It's a pleasure to contact! I'm having trouble logging in to minecraft.net and the minecraft app on my PC. On mobile I am able to login to minecraft.net.
#867 [15:20] * fraceball [webchat@cgn-89-1-211-229.nc.de] has quit. (Client Quit)
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#870 [15:24] * aidan [webchat@108-211-220-96.lightspeed.mssnks.sbcglobal.net] has joined #minecrafthelp
#871 [15:25] <aidan> I need help logging in my account
#872 [15:29] * Harkorman421 [webchat@dynamic-ip-19084116157.cable.net.co] has joined #minecrafthelp
#873 [15:29] * Harkorman421 [webchat@dynamic-ip-19084116157.cable.net.co] has quit. (Client Quit)
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#876 [15:29] * Harkorman421 [webchat@dynamic-ip-19084116157.cable.net.co] has joined #minecrafthelp
#877 [15:30] <aidan> hello
#878 [15:30] <Harkorman421> Hello for some reason I can´t change my minecraft username. Everytime I try to do so an error appears, any fix for this?
#879 [15:30] <aidan> um
#880 [15:30] <aidan> I have the same issue
#881 [15:31] <aidan> hello
#882 [15:31] * bildramer [~bildramer@athedsl-361572.home.otenet.gr] has joined #minecrafthelp
#883 [15:31] * Syrtex [webchat@x4d005909.dyn.telefonica.de] has joined #minecrafthelp
#884 [15:31] <Syrtex> Hello?
#885 [15:32] <aidan> hi
#886 [15:32] <Syrtex> Ive got an problem with my acc
#887 [15:32] * arplegend [webchat@136.63.229.144] has joined #minecrafthelp
#888 [15:32] <aidan> What?
#889 [15:32] <Weiriex> lol
#890 [15:32] <Syrtex> Well
#891 [15:32] <Weiriex> the same for all
#892 [15:32] <aidan> I don't know what to do
#893 [15:32] <Syrtex> 1. I am over 13 Years old but it still wants me to pay 0,10 euros but yeah got no paypal atm
#894 [15:33] <aidan> that sucks
#895 [15:33] <Syrtex> and, i cant remember my security questions
#896 [15:33] <aidan> what does that have to do with your account
#897 [15:33] <Syrtex> Cant change Skin bcs of the security questions and i want to change my email
#898 [15:34] <Syrtex> I still have the transaction code
#899 [15:34] <Syrtex> so that wont be a problem
#900 [15:34] <arplegend> I buotght the java edition can I get the windows 10 version free?
#901 [15:35] <aidan> yes
#902 [15:35] <arplegend> how?
#903 [15:35] <Syrtex> isnt the Java edition just for Windows?
#904 [15:35] <aidan> what is your phone number I will contact you right away
#905 [15:35] <arplegend> no
#906 [15:35] <Syrtex> Go to Minecraft.net
#907 [15:35] <Syrtex> under games
#908 [15:36] <Syrtex> or mojangs site
#909 [15:36] <aidan> yes
#910 [15:36] <Syrtex> wait a sec
#911 [15:36] <aidan> games
#912 [15:36] <aidan> what
#913 [15:36] <Syrtex> go to mojang.com and to profile or sth
#914 [15:36] <Syrtex> cant see it cuz security questions
#915 [15:37] <Syrtex> The thing is that i know the answers but dont know how i fucking spelled it
#916 [15:37] <Absol> Syrtex: Please keep it civil
#917 [15:37] <Syrtex> The thing is that i know the answers but dont know how i wooping spelled it
#918 [15:37] <aidan> just tell me you email and password for your Mojang account and I can spell it
#919 [15:38] <aidan> I mean fix it
#920 [15:38] <Syrtex> Youre a really funny guy huh
#921 [15:38] <Syrtex> jk
#922 [15:38] <arplegend> giorgio66armani@outlook.com
#923 [15:38] <Syrtex> my email is : xXGamerprokid_HDXx
#924 [15:38] <Syrtex> Arplegend wth
#925 [15:38] <aidan> that's not and email
#926 [15:39] <Syrtex> put @gmail behind that
#927 [15:39] <aidan> oh
#928 [15:39] <aidan> and the password
#929 [15:39] <Syrtex> would be funny if its a real acc lmao
#930 [15:39] <Syrtex> 123456
#931 [15:39] <aidan> that's not very secure
#932 [15:39] * lead_pipe23 [~Lead@38.29.184.194] has joined #minecrafthelp
#933 [15:40] <Syrtex> hm
#934 [15:40] <Syrtex> Helpers got genocided or sth
#935 [15:40] * lucad [webchat@83-89-84-201-cable.dk.customer.tdc.net] has joined #minecrafthelp
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#937 [15:41] * lucad [webchat@83-89-84-201-cable.dk.customer.tdc.net] has quit. (Client Quit)
#938 [15:41] <aidan> wtf
#939 [15:42] * Harkorman421 [webchat@dynamic-ip-19084116157.cable.net.co] has quit. (Quit: webchat.esper.net)
#940 [15:42] * aidan [webchat@108-211-220-96.lightspeed.mssnks.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#941 [15:45] * zKreyx [webchat@x5f7464e8.dyn.telefonica.de] has joined #minecrafthelp
#942 [15:45] <zKreyx> Hello can help me one
#943 [15:45] * IronSkull13 [webchat@bl11-224-10.dsl.telepac.pt] has joined #minecrafthelp
#944 [15:46] <IronSkull13> Hi
#945 [15:46] * IronSkull13 [webchat@bl11-224-10.dsl.telepac.pt] has quit. (Client Quit)
#946 [15:46] <zKreyx> Hey can you help me?
#947 [15:46] <Syrtex> any helpers here?
#948 [15:48] * zKreyx [webchat@x5f7464e8.dyn.telefonica.de] has quit. (Client Quit)
#949 [15:49] * teddy [webchat@c-76-120-44-178.hsd1.co.comcast.net] has joined #minecrafthelp
#950 [15:50] <teddy> so on minecraft.net the login itself is missing; it just isn't there alltogether
#951 [15:50] * JWille [webchat@188.151.105.74] has quit. (Quit: webchat.esper.net)
#952 [15:51] * lead_pipe23 [~Lead@38.29.184.194] has quit. (Ping timeout: 190 seconds)
#953 [15:52] <teddy> when I go to the login page, the screen is normal but the place where you enter your user and password is missing from the page.
#954 [15:55] * MAVERICK8_ [webchat@128.14.202.250] has joined #minecrafthelp
#955 [15:55] <MAVERICK8_> Why did my Minecraft start crashing when I tried to go to the nether
#956 [15:56] <MAVERICK8_> Hello
#957 [15:56] <MAVERICK8_> I need help
#958 [15:57] <teddy> MAVERICK8_ this might help https://bugs.mojang.com/browse/MC-2749
#959 [15:59] * Oosccaarr [webchat@81.60.189.76.dyn.user.ono.com] has joined #minecrafthelp
#960 [15:59] <Syrtex> Absol
#961 [15:59] <Syrtex> Helpers there?
#962 [16:00] <Oosccaarr> hi, Hello, I have an old minecraft account and wanting to go to the mojang account asks me for the username and I don't remember. Could you help me?
#963 [16:00] <Syrtex> You mean an helper?
#964 [16:01] * MAVERICK8_ [webchat@128.14.202.250] has quit. (Quit: webchat.esper.net)
#965 [16:02] <Oosccaarr> yes
#966 [16:02] <Oosccaarr> i need migrate old account
#967 [16:02] <Oosccaarr> but I don't remember my username
#968 [16:03] * teddy [webchat@c-76-120-44-178.hsd1.co.comcast.net] has joined #minecrafthelp
#969 [16:04] <teddy> when I go to the login page for minecraft.net , the login box itself is missing from the screen, so I can't log in at all
#970 [16:07] * Steve1 [webchat@host86-153-255-111.range86-153.btcentralplus.com] has joined #minecrafthelp
#971 [16:08] * flicka [webchat@cpe-67-250-184-57.nyc.res.rr.com] has joined #minecrafthelp
#972 [16:08] <Oosccaarr> #MineCraftHelp hi, Hello, I have an old minecraft account and wanting to go to the mojang account asks me for the username and I don't remember. Could you help me?
#973 [16:09] <flicka> Hey, I just tried to enter my account but its saying I can only play demo? I was playing on it a couple days ago. I purchased minecraft a long time ago in beta
#974 [16:10] * Alex_Joo [webchat@h83-209-128-118.cust.a3fiber.se] has joined #minecrafthelp
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#977 [16:13] <Alex_Joo> Im on Linux, Manjaro KDE, and I not able to change minecraft version to older one. Reason for me to do that is to play on older servers. But when i did install 1.12.2 version and made a new directory for the specific version game crashed, and even no respons, just "An unexpected issue occurred and the game has crashed. We’re sorry for the inconveni
#978 [16:13] <Alex_Joo> ence.".
#979 [16:15] <Alex_Joo> I am not sure what to do, I have watched some videos where people recommend using a different launcher and I am considering using TLauncher. Am I allowed to use it if I bought the original, will I get banned if I use this launcher to join a server?
#980 [16:15] * Angrydragon2005 [webchat@104-48-170-154.lightspeed.lsvlky.sbcglobal.net] has joined #minecrafthelp
#981 [16:15] <Angrydragon2005> yes I need help with minecraft windows 10 edition
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#983 [16:17] <GreyVulpine> Will you be banned from using third-party launchers? Typically no. Just that you choose to use third-party launchers at your own risk
#984 [16:18] <Oosccaarr> any helper please?
#985 [16:18] <Alex_Joo> GreyVulpine thanks will respond if it works
#986 [16:19] <Syrtex> omg finally
#987 [16:19] <Syrtex> GreyVulpine Still there?
#988 [16:19] <Syrtex> Please answer lol
#989 [16:20] <Syrtex> I need help with my acc, cant remember how i spelled my Security Questions and i am over 13 years old but still need to pay the 0,10 euros but i do not have Paypal etc atm
#990 [16:20] * Nuda [webchat@45-22-1-124.lightspeed.chtnsc.sbcglobal.net] has joined #minecrafthelp
#991 [16:20] <Syrtex> ive got the transaction code etc
#992 [16:23] <Syrtex> ffs
#993 [16:23] <GreyVulpine> For account issues, please file a support ticket
#994 [16:23] <GreyVulpine> https://help.mojang.com/customer/portal/emails/new
#995 [16:23] <Syrtex> omg finally
#996 [16:23] <Syrtex> thanks
#997 [16:23] <Syrtex> dont want to seem rude but really, thank ya
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#999 [16:25] <Alex_Joo> GreyVulpine it didn't work on linux
#1000 [16:26] <Alex_Joo> alright I will come back tomorrow
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#1004 [16:33] <person_87> whenever i try to play minecraft i get a "unable to save download" message i deleted all anti virus softwares but i still get this message
#1005 [16:33] <Alex0> Whenever I load up any version that is 1.13 or above, I get the crash message: The game crashed whilst rendering overlay
#1006 [16:33] <Alex0> Error: n: Non [a-z0-9_.-] character in namespace of location: blocks/blocks/blocks/blocks/spaceextended:blocks/stairs/post. Does anyone know how to help?
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#1008 [16:34] <gabriel> I am trying to get a hold of an old minecraft account on email that I cannot access anymore
#1009 [16:36] <gabriel> How would I go about getting my account my username was gabetx254 I believe
#1010 [16:37] <GreyVulpine> For account issues, please file a support ticket: https://help.mojang.com/customer/portal/emails/new
#1011 [16:38] * FeBeLu1 [webchat@port-92-201-106-233.dynamic.qsc.de] has joined #minecrafthelp
#1012 [16:39] <FeBeLu1> Minecraft stops loading in Mojang screen
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#1016 [16:49] * Nino [webchat@ip-37-201-7-75.hsi13.unitymediagroup.de] has joined #minecrafthelp
#1017 [16:49] <Nino> Hi there i got aa problem transferring account from old premium to a mojang account
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#1020 [16:53] <Katapun> hi everyone
#1021 [16:54] <Katapun> i need help with my profile data. Date of birth is no correct. Is there a way to change it? It says that i am under 13, but i am 43 :(
#1022 [16:54] <GreyVulpine> For account issues, please file a support ticket: https://help.mojang.com/customer/portal/emails/new
#1023 [16:55] * Bla7e [webchat@137.198.104.109.bergon.net] has joined #minecrafthelp
#1024 [16:55] <Katapun> yes i sent an email a minute ago, but saw this channel to ask for help so i gave it a try. I'll wait the response from the email. Thanks anyway
#1025 [16:56] <Bla7e> i've been waiting for over a week to get a response to my email and nothing
#1026 [16:57] <GreyVulpine> https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1027 [16:57] <asdf> they are backed up over 2 months actually
#1028 [16:57] <Bla7e> oh i see
#1029 [16:57] <Katapun> i'd have patience then :_(
#1030 [16:57] <Bla7e> but i have a question
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#1033 [16:59] <Bla7e> when i tried to migrate my account it says account already migrated but when i try to enter any of my credentials i get a prompt they're wrong so i tried to reset password but I didn't receive any messages to all the mail's i've tried that might hold my registration but nothing
#1034 [17:01] <Bla7e> so i can't even find out if my account has been hijacked since i haven't touched minecraft in over 8 years or if it's just a bug in the system and if there's any way to receive a credential reset manually to my email
#1035 [17:01] <asdf> ??> Bla7e tools/hjt
#1036 [17:01] <Mightyena> Bla7e: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1037 [17:01] <Mightyena> Bla7e: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1038 [17:02] <nikitabaa> i need help with security questions, i forgot answers and i don't have path to my email, what can i do to enter my account?
#1039 [17:02] * hi [webchat@c-73-162-215-132.hsd1.ca.comcast.net] has joined #minecrafthelp
#1040 [17:02] <hi> I need help with minecraft exit code 255
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#1043 [17:03] <hi> ive searched it but the directions are unclear
#1044 [17:03] <hi> can someone help me?
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#1047 [17:03] <asdf> https://www.minecraftforum.net/forums/support/java-edition-support/2202826-exit-code-255
#1048 [17:04] <hi> yeah ik
#1049 [17:04] <hi> but idk how to doo the instructions
#1050 [17:04] <hi> *do
#1051 [17:04] <Bla7e> i don't think the hijack is recent since I've tried to access my account after the migration back in 2017-18 i think and i didn't have any success back then either but is it normal to not get a password reset request to my mail? do i have to wait for support to reply to me or can someone here check what the account with username bla7e's email is be
#1052 [17:04] <Bla7e> fore that?
#1053 [17:05] <asdf> ?? Info/MCleaks
#1054 [17:05] <Mightyena> Info/MCleaks: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#1055 [17:05] <Mightyena> Info/MCleaks: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#1056 [17:05] <asdf> we are not mojang
#1057 [17:05] <Drake2> I brought Minecraft today from the official site using a code I purchased from amazon, and Minecraft will not launch it simply says its unable to launch it, im on java
#1058 [17:06] <asdf> windows, linux, or mac?
#1059 [17:06] <Drake2> windows
#1060 [17:06] <hi> can someone help me with exit code 255 thanks
#1061 [17:07] <asdf> hi, it says it expects you to delete your .minecraft folder after backing up your saves then running the launcher again
#1062 [17:08] <hi> how do i back up my saves
#1063 [17:08] <asdf> ??> Drake2 launcher/log-txt
#1064 [17:08] <Mightyena> Drake2: We need to see your full launcher log, which is created in the game directory.
#1065 [17:08] <Mightyena> Drake2: First open your .minecraft folder (If you don't know how to get there, ask), then try to launch the game. Then in the .minecraft folder open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1066 [17:09] <asdf> type %appdata% in your explorer
#1067 [17:10] <asdf> go into local then roaming then .minecraft then you see saves folder
#1068 [17:11] <hi> in file explorer?
#1069 [17:11] <asdf> yes, the directions on that page spelled it all out
#1070 [17:12] <Drake2> Im confused
#1071 [17:12] <asdf> in numbered order
#1072 [17:12] <asdf> Drake2, let's see your launger log
#1073 [17:12] <asdf> launcher
#1074 [17:13] <asdf> can you get to your %appdata% loca\ roaming\ .minecraft folder?
#1075 [17:13] <hi> i see the saves folder
#1076 [17:13] <asdf> there you go, copy them somewhere if you like
#1077 [17:14] <hi> i dont are about my worlds
#1078 [17:14] <asdf> you'll be deleting or recycling the other stuff in .minecraft, hi
#1079 [17:14] <hi> *care
#1080 [17:14] <asdf> then put all things in recycle bin
#1081 [17:15] <asdf> you should probably close the launcher if it's open
#1082 [17:15] <Drake2> I copied the stuff that pops up whn I try to launch it
#1083 [17:15] <Drake2> so what can I do now
#1084 [17:15] <asdf> need your url
#1085 [17:15] <asdf> ??> Drake2 launcher/log-txt
#1086 [17:15] <Mightyena> Drake2: We need to see your full launcher log, which is created in the game directory.
#1087 [17:15] <Mightyena> Drake2: First open your .minecraft folder (If you don't know how to get there, ask), then try to launch the game. Then in the .minecraft folder open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1088 [17:15] <Bla7e> i see so i just have to wait on support to respond then and see how they can help me
#1089 [17:16] <asdf> you should check your hosts, hijackthis could help
#1090 [17:16] <asdf> ??> Bla7e tools/hjt
#1091 [17:16] <Mightyena> Bla7e: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1092 [17:16] <Mightyena> Bla7e: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1093 [17:16] <Drake2> god damnit im retarded
#1094 [17:17] <hi> what do i do in the .minecraft folder again?
#1095 [17:17] <Drake2> I have no idea what im doing I just want the game to work
#1096 [17:17] <hi> put everything in recycle bin?
#1097 [17:17] <asdf> hi, yeah it said delete, same thing but less permanent
#1098 [17:18] <asdf> Drake2, then look at your log
#1099 [17:18] <asdf> can you find your .minecraft folder?
#1100 [17:18] <hi> everything in the folder?
#1101 [17:18] <hi> 100%
#1102 [17:18] <hi> ?
#1103 [17:18] <asdf> hi, that's what it said.
#1104 [17:18] <daiten3> omg its drake
#1105 [17:19] <asdf> he can't find .minecraft Ithink
#1106 [17:20] <asdf> or he just needs to paste it where we can read it, and give url here
#1107 [17:20] * sophie [webchat@host-92-3-151-33.as43234.net] has joined #minecrafthelp
#1108 [17:20] <hi> oko i deleted everything
#1109 [17:20] <hi> *ok
#1110 [17:20] <asdf> is launcher open?
#1111 [17:20] <hi> now what
#1112 [17:20] <sophie> hi i'm really struggling to log in to my account can anyone help?
#1113 [17:20] <hi> no its not
#1114 [17:20] <asdf> run minecraft
#1115 [17:21] <hi> ok
#1116 [17:21] <asdf> run launcher, then choose run latest or whichever
#1117 [17:21] <asdf> it will download what you need
#1118 [17:21] <sophie> hello?
#1119 [17:21] <sophie> please help
#1120 [17:21] <asdf> ??> sophie tools/hjt
#1121 [17:21] <Mightyena> sophie: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1122 [17:21] <Mightyena> sophie: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1123 [17:22] <asdf> ??> info/mcleaks
#1124 [17:22] * Mightyena [~Bot@va1.ae97.net] has joined #minecrafthelp
#1125 [17:22] <asdf> ??> sophie info/mcleaks
#1126 [17:22] <Mightyena> sophie: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#1127 [17:22] <Mightyena> sophie: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#1128 [17:22] <asdf> oops
#1129 [17:23] <sophie> no my problem is i can't access the email i used to create the account
#1130 [17:24] <asdf> so forgot login too?
#1131 [17:24] <sophie> it says i need to confirm my identity to log in but i don't know the security question answers, but to reset the questions i have to access the email account and i cant
#1132 [17:24] <asdf> you can't login?
#1133 [17:24] <sophie> yeah
#1134 [17:24] <asdf> and email is unavailable
#1135 [17:24] <sophie> yes
#1136 [17:25] <asdf> forgot email, login, security questions...
#1137 [17:25] <asdf> do you have transaction id?
#1138 [17:25] <sophie> no because i can't access the email that the ID was sent to
#1139 [17:26] * Annoyed [webchat@cpe-74-76-105-6.nycap.res.rr.com] has joined #minecrafthelp
#1140 [17:26] <asdf> so you have no way to prove you paid, or own
#1141 [17:26] <sophie> yeah
#1142 [17:26] <asdf> do the best you can by email
#1143 [17:26] <sophie> how
#1144 [17:26] <asdf> ??> sophie account/send-email
#1145 [17:26] <Mightyena> sophie: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1146 [17:26] <Mightyena> sophie: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1147 [17:27] <Annoyed> can I make my computer run minecraft if it doesnt have a big enough processer
#1148 [17:27] <asdf> and be patient, looks like it may be months
#1149 [17:27] <sophie> oh no
#1150 [17:27] <sophie> is there a phone number? Like a support line
#1151 [17:28] <asdf> nope
#1152 [17:29] <sophie> okay thanks for the help anyway :)
#1153 [17:30] <Annoyed> Mojang is a crooked company wtf
#1154 [17:30] <Annoyed> They are replying to emails from TWO MONTHS AGO
#1155 [17:31] <daiten3> yo my life has come to an end
#1156 [17:32] <hi> um k
#1157 [17:32] <sophie> what happened dude
#1158 [17:32] <hi> this is the new suicide hotline
#1159 [17:32] <asdf> no number, maybe twitter you can tweet them?
#1160 [17:32] <asdf> there are some mojang twiter'ers
#1161 [17:33] <asdf> they are understaffed and backed up from what I've heard
#1162 [17:34] <asdf> however this mcleaks seems way too prevelant
#1163 [17:34] <asdf> which means if you can't check your hosts, it will happen again
#1164 [17:34] <Annoyed> I cant believe I just spent $26.95 and my computer wont even run the game :D
#1165 [17:34] <asdf> ?? info/mcleaks
#1166 [17:34] <Mightyena> info/mcleaks: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#1167 [17:34] <Mightyena> info/mcleaks: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#1168 [17:35] <asdf> ??> Annoyed account/refund
#1169 [17:35] <Mightyena> Annoyed: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#1170 [17:35] <asdf> time to upgrade your computer
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#1172 [17:36] <asdf> maybe you need a video card?
#1173 [17:36] <Annoyed> I do not know much about computers
#1174 [17:36] <asdf> we can run it on a 2 core amd and old nvidia card
#1175 [17:36] * Bla7e [webchat@137.198.104.109.bergon.net] has quit. (Quit: webchat.esper.net)
#1176 [17:37] <asdf> laptops are usually not as good
#1177 [17:37] <Annoyed> It says the processor isn't correct
#1178 [17:37] <asdf> if you have a desktop, it isn't that hard
#1179 [17:37] <Annoyed> I don't have a desktop
#1180 [17:37] <asdf> oh, laptop then.
#1181 [17:37] <Annoyed> Kinda annoying I most likely wont be able to get a refund
#1182 [17:37] <daiten3> kys
#1183 [17:37] <Annoyed> ok i will end it all Daiten
#1184 [17:37] <daiten3> i kms
#1185 [17:37] <Annoyed> same
#1186 [17:38] <daiten3> i
#1187 [17:38] <asdf> if it was newer, came with windows 10, it might run it
#1188 [17:39] <Annoyed> It was updated from windows 7 to windows 10
#1189 [17:39] <asdf> ??> Annoyed requirements
#1190 [17:39] <Mightyena> Annoyed: Minecraft is a modern game with modern requirements, which are belied by its retro style. https://is.gd/mc_requirements
#1191 [17:40] <Annoyed> Would have been cool for those requirements to have been right out in the open before I purchased the game :)
#1192 [17:40] <asdf> how did you pay?
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#1194 [17:47] <J0> any one can help? cant seem to redeem a code for minecraft for windows 10.
#1195 [17:48] <J0> fyi have bought the java edition
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#1198 [17:59] <Brayden0> when i try log into my minecraft on my MAC is is saying invalid username or password when it is correct
#1199 [18:02] * Felix6 [webchat@i577A56B9.versanet.de] has joined #minecrafthelp
#1200 [18:04] <Brayden0> when i try log into my minecraft on my MAC is is saying invalid username or password when it is correct
#1201 [18:05] <asdf> ?? info/mcleaks
#1202 [18:05] <Mightyena> info/mcleaks: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#1203 [18:05] <Mightyena> info/mcleaks: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#1204 [18:05] <asdf> ??> Brayden0 tools/hjt
#1205 [18:05] <Mightyena> Brayden0: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1206 [18:05] <Mightyena> Brayden0: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1207 [18:05] <Brayden0> how do i do that
#1208 [18:07] * Brayden0 [webchat@101.178.46.73] has quit. (Quit: webchat.esper.net)
#1209 [18:07] <Felix6> I have an old Miecraft Premium Account, Username: felixmarek, i didnt played for some time and if i log in its sais i can only play the demo, i cant remeber to connect it to an mojang account, but i have one with the email: f3l1x.affeldt@gmail.com. if i try to connect it to the mojang account with my only email adress, it sais: my old account is al
#1210 [18:07] <Felix6> ready connected to an mojang account. but its obviously not my mojang account with my email.
#1211 [18:08] <asdf> don't post personal info
#1212 [18:09] <asdf> ??> Felix6 acoount/bug/demo
#1213 [18:09] <asdf> ??> Felix6 account/bug/demo
#1214 [18:09] <Mightyena> Felix6: Please see this article: https://help.mojang.com/customer/portal/articles/1218766-can-only-play-minecraft-demo if you are only able to play the Demo after having purchased the game.
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#1216 [18:09] <privaterehab> i keep getting java.net.socketexception network unreachable
#1217 [18:09] <privaterehab> to any server
#1218 [18:10] <asdf> firewall?
#1219 [18:10] <privaterehab> ope
#1220 [18:10] <privaterehab> open
#1221 [18:11] <Felix6> i probably bought the old minecraft account under a different email
#1222 [18:11] <asdf> sometimes av can block
#1223 [18:11] <Felix6> only thing that is possible
#1224 [18:11] <privaterehab> isn't it the java TM SE binary?
#1225 [18:14] <privaterehab> all my firewall rules are allowing it
#1226 [18:15] * Toby [webchat@cpe-174-97-188-170.wi.res.rr.com] has joined #minecrafthelp
#1227 [18:16] <Toby> So when i try launching minecraft java edition on my pc this black box pops up and says that launching the game has failed, so i tried exiting out and trying again but thats not working! Any advice?
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#1232 [18:19] <Subz0> hello?
#1233 [18:19] <Subz0> ..
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#1238 [18:30] <Toby> So when i try launching minecraft java edition on my pc this black box pops up and says that launching the game has failed, so i tried exiting out and trying again but thats not working! Any advice?
#1239 [18:30] <asdf> ??> Toby launcher/log-txt
#1240 [18:30] <Mightyena> Toby: We need to see your full launcher log, which is created in the game directory.
#1241 [18:30] <Mightyena> Toby: First open your .minecraft folder (If you don't know how to get there, ask), then try to launch the game. Then in the .minecraft folder open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
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#1243 [18:50] * Fury [webchat@hbt67-1-78-199-155-81.fbx.proxad.net] has joined #minecrafthelp
#1244 [18:50] <Fury> Hi , can someone help me , i've no sound on minecraft windows 10 after update of windows
#1245 [18:51] * Deaglejay [webchat@071-047-138-137.res.spectrum.com] has joined #minecrafthelp
#1246 [18:52] <Deaglejay> when i try to download minecraft after buying it it says unable to save download error messege
#1247 [18:52] * ok [webchat@118.127.3.156] has joined #minecrafthelp
#1248 [18:53] <ok> I have changed my minecraft password several times and still haven't been able to log in. I have also waited over 24 hours just to try and log in i think my minecraft account is being hacked/compromised.
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#1251 [18:55] <luis> Hey there does anyone know how to migrate an account over to mojang if you forgot your original email
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#1254 [19:07] <TeryutiYT> Hello.
#1255 [19:08] * XerGR [webchat@54013FC8.dsl.pool.telekom.hu] has joined #minecrafthelp
#1256 [19:09] <XerGR> MY Minecraft world keeps crashing
#1257 [19:09] <XerGR> cannot open it
#1258 [19:10] <TeryutiYT> It doesn't let me log in to MINECRAFTR LAUNCHER or minecraft.net
#1259 [19:11] <asdf> ??> TeryutiYT tools/hjt
#1260 [19:11] <Mightyena> TeryutiYT: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1261 [19:11] <Mightyena> TeryutiYT: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
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#1266 [19:18] * Chase [webchat@199-19-180-22-hometelco.net] has joined #minecrafthelp
#1267 [19:19] <Chase> When i try to log in to mine craft it gives me this error message
#1268 [19:19] * FDM [webchat@125.sub-174-230-13.myvzw.com] has quit. (Quit: webchat.esper.net)
#1269 [19:20] <Chase> 'If your account was created after November 2012 or if it has been migrated, use your email. Otherwise use your username." i have used both and neither works
#1270 [19:22] * Chase [webchat@199-19-180-22-hometelco.net] has joined #minecrafthelp
#1271 [19:22] <Chase> whenever i try to log in i get this error message "If your account was created after November 2012 or if it has been migrated, use your email. Otherwise use your username." ive used both and neither works
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#1273 [19:34] * Chase [webchat@199-19-180-22-hometelco.net] has joined #minecrafthelp
#1274 [19:34] <Chase> whenever i try to log in i get this error message "If your account was created after November 2012 or if it has been migrated, use your email. Otherwise use your username." ive used both and neither works
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#1277 [19:36] * tyoung [webchat@S0106dceb699d711d.fm.shawcable.net] has joined #minecrafthelp
#1278 [19:38] <tyoung> everytime i try to buy minecraft it sends me a code to verify and then doesnt work. try it again and it says i already have an account. what do i do
#1279 [19:41] * ally [webchat@72-48-69-82.dyn.grandenetworks.net] has joined #minecrafthelp
#1280 [19:41] <ally> hello!
#1281 [19:42] <ally> i need help
#1282 [19:42] <ally> why dose it always crash when preparing?
#1283 [19:46] <asdf> ??> ally launcher/crash-log
#1284 [19:46] <Mightyena> ally: We need to see your crash log, which is created after a crash.
#1285 [19:46] <Mightyena> ally: Open your .minecraft folder (ask us how to get there if you don't know) then open the crash-reports folder found there. Then open the most recent text file and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1286 [19:47] <ally> how to i get there?
#1287 [19:47] <tyoung> i cant download minecraft or make an account or anything. i only have the one email?
#1288 [19:49] <asdf> weird, can you look in your spam folder?
#1289 [19:50] <tyoung> nothing to do with minecraft
#1290 [19:50] <tyoung> says thers already an account with my email
#1291 [19:50] <tyoung> but ive never had one"4
#1292 [19:52] <asdf> oh, that is weirder
#1293 [19:52] <tyoung> i tried an old email, and once i got the verification code, nothing worked after
#1294 [19:53] * Sky [webchat@c-73-227-239-2.hsd1.vt.comcast.net] has joined #minecrafthelp
#1295 [19:53] <asdf> Ithought you just signed up
#1296 [19:54] <asdf> ??> tyoung account/forgot-email
#1297 [19:54] <Mightyena> tyoung: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#1298 [19:54] <Sky> my minecraft account\ says i no longer own the game even tho i have proof of owniung the game , help?
#1299 [19:54] <asdf> see if it will send you a reset prompt
#1300 [19:54] <Sky> how do i do that
#1301 [19:54] <asdf> ?? info/mcleaks
#1302 [19:54] <Mightyena> info/mcleaks: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#1303 [19:54] <Mightyena> info/mcleaks: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#1304 [19:54] <tyoung> i reset the password and still nothing
#1305 [19:54] <asdf> Iwonder if you were hacked
#1306 [19:55] <asdf> ??> Sky account/hacked
#1307 [19:55] <Mightyena> Sky: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#1308 [19:55] <Mightyena> Sky: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#1309 [19:56] <asdf> tyoung what is wrong exactly?
#1310 [19:56] <asdf> if you have reset then login?
#1311 [19:56] <asdf> maybe you're being redirected too
#1312 [19:56] <asdf> ??> tyoung info/mcleaks
#1313 [19:56] <Mightyena> tyoung: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#1314 [19:56] <Mightyena> tyoung: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#1315 [19:56] <Sky> i have full access to my account but it says i dont own the game lol
#1316 [19:57] <Sky> but this is the account ive had since 2013
#1317 [19:57] <asdf> login to mojng?
#1318 [19:57] <asdf> mojang.com ?
#1319 [19:57] <ally> https://paste.ubuntu.com/p/CPS8gCFNZy/
#1320 [19:57] <Sky> i did
#1321 [19:58] <asdf> ally, did the game work before?
#1322 [19:58] <asdf> looks like you need to update your driver
#1323 [19:59] <asdf> video drivers
#1324 [19:59] <ally> no ive never played it
#1325 [19:59] <ally> just got i today
#1326 [19:59] <asdf> ok, so you don't know if your computer is able to play it yet
#1327 [19:59] <ally> yes
#1328 [20:00] <asdf> need to see what hardware you have... is it a laptop?
#1329 [20:00] <ally> no
#1330 [20:00] <Sky> so can anyone help?
#1331 [20:00] <ally> windows 7 pro
#1332 [20:01] <asdf> ??> ally requirements
#1333 [20:01] <Mightyena> ally: Minecraft is a modern game with modern requirements, which are belied by its retro style. https://is.gd/mc_requirements
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#1335 [20:02] <ally> im confused...
#1336 [20:02] <asdf> I am guessing you have no dedicated video card
#1337 [20:03] <ally> whats a video card?
#1338 [20:03] <ally> OWO
#1339 [20:04] <asdf> ??> ally win/dxdiag
#1340 [20:04] <Mightyena> ally: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
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#1342 [20:07] * Genesis [webchat@059148112145.ctinets.com] has joined #minecrafthelp
#1343 [20:07] <Genesis> game cant start
#1344 [20:15] <ally> https://paste.ubuntu.com/p/GVQCKDxd8S/
#1345 [20:15] <ally> i did as the website asked
#1346 [20:22] * TobiGamer_Derp [webchat@190-177-108-217.speedy.com.ar] has joined #minecrafthelp
#1347 [20:22] <TobiGamer_Derp> minecraft isn´t opnening
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#1349 [20:30] * jackattack4421 [webchat@c-24-14-3-72.hsd1.il.comcast.net] has joined #minecrafthelp
#1350 [20:30] <UxoriousManx> hello.com
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#1352 [20:31] <jackattack4421> hey im having trouble finding my password and reseting won't work can you please help me
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#1354 [20:33] <ally> owo
#1355 [20:33] <asdf> thx ally
#1356 [20:34] <ally> thx for what?
#1357 [20:35] <asdf> so you have no dedicated video card
#1358 [20:36] <ally> 1.) whats a video card 2.) i donr know if i have one or not
#1359 [20:37] <asdf> you might consider one from ebay, Iknow a gtx 460 will work on minimal settings, and core2 duo, i think, suffice. but a new computer WITH a good video card could make the experience much nicer
#1360 [20:37] <asdf> you do not have one according to your dxdiag
#1361 [20:37] <ally> oh
#1362 [20:37] <asdf> and the integrated one is insufficient, Ibelieve
#1363 [20:38] <ally> how do i put a video card in a computer?
#1364 [20:38] <asdf> well, they use more power, so your power supply in those prebuilt off the shelf computers are usually not enough..
#1365 [20:39] <ally> bro there like 400 dollers
#1366 [20:39] <ally> any other solution?
#1367 [20:39] <asdf> older cards can be found cheaper
#1368 [20:40] <ally> i have already paid 27$ to get the game im not paying 87$ more
#1369 [20:40] <asdf> but you will need to be sure your power supply can handle it. look at the label for the 12v rail, some cards usually need 20amps or better
#1370 [20:40] <asdf> ok, $87 is lower than Iexpected
#1371 [20:41] <asdf> you could request a refund
#1372 [20:41] <asdf> ??> ally account/refund
#1373 [20:41] <Mightyena> ally: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#1374 [20:42] <ally> :( ok bye bye
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#1376 [20:44] * MK93 [webchat@S0106105611b1a1ec.lb.shawcable.net] has joined #minecrafthelp
#1377 [20:44] <MK93> I need help playing multiplayer setting up a server
#1378 [20:45] <asdf> just went through that myself
#1379 [20:45] <asdf> 1.14.4 ?
#1380 [20:45] <MK93> affirmative
#1381 [20:46] <asdf> got the server jar?
#1382 [20:48] <MK93> maybe? idk went to minecraft website and downloaded one for java
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#1384 [20:56] * molerpls [webchat@95.184.49.93] has joined #minecrafthelp
#1385 [20:59] <molerpls> hello, 2 days ago i bought minecraft and downloaded it on my mac, when i moved the game to the downloads folder, i pressed on it ( idk why im saying that ) and it took a lot of time to "update" and i needed the laptop to do something else so i forced quit.
#1386 [21:00] <asdf> ok
#1387 [21:00] <molerpls> when i clicked again it kept saying "mincraft quit unexpectedly
#1388 [21:01] <molerpls> can someone help cause i'm slowly loosing my mind and mojang are taking ages to reply
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#1390 [21:14] * Skynock [webchat@172-242-167-168.cust.exede.net] has joined #minecrafthelp
#1391 [21:14] <Skynock> hi
#1392 [21:14] <Skynock> someone deleted my account
#1393 [21:15] <Skynock> how do I get it back
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#1399 [21:36] <Rococo> Hello my minecraft mojang loading screen loads for a few seconds then freezes and then says my java is not responding what can i do to fix this
#1400 [21:37] <Rococo> ive scanned for viruses and stuff but nothing comes up
#1401 [21:37] <Skynock> oh
#1402 [21:37] <Skynock> i had that problem
#1403 [21:38] <Skynock> i just master reset my computer
#1404 [21:38] <Rococo> sorry i don't know what that is
#1405 [21:38] <Skynock> ok u on pc
#1406 [21:38] <Rococo> surface pro
#1407 [21:38] <Skynock> ok
#1408 [21:38] <Skynock> umm
#1409 [21:39] <Skynock> search how to there is one problem with it tho
#1410 [21:39] <Rococo> ok what
#1411 [21:39] <Skynock> it gets rid of everything
#1412 [21:39] <Rococo> oh
#1413 [21:39] <Skynock> yea
#1414 [21:39] <Rococo> anything else i can do
#1415 [21:40] <Skynock> but after i did that i could play on Minecraft java
#1416 [21:40] <Skynock> and still can
#1417 [21:40] <Rococo> ok i don't think ill reset my computer but thank you
#1418 [21:41] <Rococo> bye
#1419 [21:41] <Rococo> bye
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#1421 [21:58] * Stanford [webchat@104-5-117-171.lightspeed.sndgca.sbcglobal.net] has joined #minecrafthelp
#1422 [21:58] <Stanford> this shit don't work
#1423 [21:58] <Absol> Stanford: Please keep it civil
#1424 [22:03] * MonoGamer [webchat@181.192.141.95] has joined #minecrafthelp
#1425 [22:03] <MonoGamer> https://paste.ubuntu.com/p/5PyRfChwM2/
#1426 [22:04] <Stanford> hello
#1427 [22:04] <Stanford> hello?
#1428 [22:04] <Stanford> jello?
#1429 [22:04] <Stanford> Hello?
#1430 [22:04] <MonoGamer> holle
#1431 [22:04] <MonoGamer> holle
#1432 [22:04] * Stanford [webchat@104-5-117-171.lightspeed.sndgca.sbcglobal.net] has left #minecrafthelp
#1433 [22:04] <MonoGamer> hello
#1434 [22:05] <MonoGamer> i speak spanish
#1435 [22:06] <MonoGamer> https://paste.ubuntu.com/p/5PyRfChwM2/
#1436 [22:07] <MonoGamer> hello
#1437 [22:07] <MonoGamer> ???
#1438 [22:08] * MonoGamer6 [webchat@181.192.141.95] has joined #minecrafthelp
#1439 [22:08] <MonoGamer6> https://paste.ubuntu.com/p/5PyRfChwM2/
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#1443 [22:12] <DabossCoolster> when I hit play in the launcher its says failed to download and I do not have bytefence
#1444 [22:13] <jeric4> Currently having an issue with an old account i havent used for years and cant login with old account details says i hav to use email but dont hav access to it anymore to check or reset password. I do still hav the old account username and password this account would be 8 or 9 years old so well before mojang ccounts
#1445 [22:14] <DabossCoolster> shutup I don't like your face jeric!!!!!
#1446 [22:15] <DabossCoolster> HELP HELP IU HAVE A BONNEDR
#1447 [22:15] <DabossCoolster> !!!!
#1448 [22:15] <DabossCoolster> Nigger
#1449 [22:15] * Absol kicked DabossCoolster from #minecrafthelp (Reason: abossCoolster :Keep it civilized, you are just a human being)
#1450 [22:17] * Qndzy [webchat@c-69-143-158-43.hsd1.md.comcast.net] has joined #minecrafthelp
#1451 [22:17] <Qndzy> hello
#1452 [22:17] <Qndzy> my friend cant log into any minecraft account on his computer
#1453 [22:17] <Qndzy> he used a cracked account how would you fix that
#1454 [22:19] * JulioTheBest [webchat@c-73-85-12-70.hsd1.fl.comcast.net] has joined #minecrafthelp
#1455 [22:20] <JulioTheBest> how do i fix the unresolved hostname to connect toa server
#1456 [22:20] <JulioTheBest> how do i fix the unresolved hostname to connect toa server
#1457 [22:21] * molerpls [webchat@95.184.49.93] has left #minecrafthelp
#1458 [22:20] <JulioTheBest> how do i fix the unresolved hostname to connect toa server
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#1463 [22:26] <cece> what is this im running 64 bit res java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL all my drivers are uptpdaate when i go to Intel drivers
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#1468 [22:49] <NoMeLeas> com.google.gson.JsonParseException: com.google.gson.stream.MalformedJsonException: Use JsonReader.setLenient(true) to accept malformed JSON at line 1 column 1 path $
#1469 [22:50] <NoMeLeas> Mi servidor de Minecraft se Crashea
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#1471 [22:53] * coryhodgson27 [webchat@174-087-004-202.dhcp.chtrptr.net] has joined #minecrafthelp
#1472 [22:54] <coryhodgson27> so when I log into my account it wants me to answer some security questions that I don't know. when I try to reset them using my email it sends me back to log in. when I log in it tells me I need to answer my security questions still. it just keeps sending me in circles from here to my email. that's one of my problems
#1473 [22:56] <coryhodgson27> another problem im having is that I have Minecraft on xbox already and bought it for my computer so that I could play with my cousin. he clicked link account by accident and now its all one account and we arnt able to play together. I either need help unlinking it so I can make a new account for him to play on or have my money returned to me pleace
#1474 [22:56] <coryhodgson27> .
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#1476 [23:14] * ToatsJames [webchat@c-73-22-39-221.hsd1.il.comcast.net] has joined #minecrafthelp
#1477 [23:14] <ToatsJames> Hey so I forgot my account to Mojang. is there any way of getting that information back?
#1478 [23:15] * ToatsJames [webchat@c-73-22-39-221.hsd1.il.comcast.net] has quit. (Client Quit)
#1479 [23:19] * RexSpatium [webchat@ool-68f615d9.dyn.optonline.net] has joined #minecrafthelp
#1480 [23:19] * minecraftidk [webchat@c-76-102-79-126.hsd1.ca.comcast.net] has joined #minecrafthelp
#1481 [23:19] <RexSpatium> My minecraft keeps freezing at the mojang loading screen
#1482 [23:20] <minecraftidk> hey I tamed a dog, cats, and parrots, and they are all stuck in sitting position I can't get them back up
#1483 [23:22] * TiagoMuller [webchat@66.42.1.94] has joined #minecrafthelp
#1484 [23:22] <TiagoMuller> So I bought Minecraft in the Windows store, how do I put it in a Mojang account
#1485 [23:22] <TiagoMuller> *Microsoft store
#1486 [23:23] <RexSpatium> anyone know my problem?
#1487 [23:24] * Sans [webchat@1.156.246.14] has joined #minecrafthelp
#1488 [23:24] <Sans> uhh
#1489 [23:24] <Sans> hello?
#1490 [23:25] * TiagoMuller [webchat@66.42.1.94] has quit. (Client Quit)
#1491 [23:25] * TiagoMuller [webchat@66.42.1.94] has joined #minecrafthelp
#1492 [23:25] <Sans> is anyone tere?
#1493 [23:25] <TiagoMuller> i am
#1494 [23:25] <Sans> nice
#1495 [23:26] <Sans> are you someone able to hepl me?
#1496 [23:26] <TiagoMuller> but im not a support guy
#1497 [23:26] <Sans> i see
#1498 [23:26] <TiagoMuller> i mean unless its something simple
#1499 [23:26] <Sans> are there any support guy?
#1500 [23:26] * Trystin [webchat@186.105.210.198.nex-tech.com] has joined #minecrafthelp
#1501 [23:26] <TiagoMuller> i dont think so
#1502 [23:27] * TiagoMuller [webchat@66.42.1.94] has quit. (Client Quit)
#1503 [23:27] <Trystin> I need help
#1504 [23:27] <Sans> same
#1505 [23:27] <Sans> idk where the helkper at
#1506 [23:27] * Sans [webchat@1.156.246.14] has quit. (Client Quit)
#1507 [23:28] <Trystin> I need to get ahold of the worker
#1508 [23:28] * Sans [webchat@1.156.246.14] has joined #minecrafthelp
#1509 [23:28] <Sans> uhh
#1510 [23:28] <Sans> hello?
#1511 [23:29] <Trystin> Hey can u help
#1512 [23:29] <Sans> no
#1513 [23:29] <Sans> im not helper
#1514 [23:29] <Trystin> Y
#1515 [23:29] <Sans> and im in the same chat room lmao
#1516 [23:29] <Trystin> Oh
#1517 [23:29] <Trystin> Sorry
#1518 [23:29] <Sans> can we like ping someone
#1519 [23:30] <Andrio> ??> Sans ask
#1520 [23:30] <Mightyena> Sans: Please don't ask to ask or just say "I need help" - just ask your question or state what you need help with, and be as specific as possible.
#1521 [23:30] <Mightyena> Sans: If you are unsure if the question is appropriate, just ask it and you will be informed if it is not.
#1522 [23:30] <Trystin> I have no clue
#1523 [23:30] <Andrio> ??> Trystin ask
#1524 [23:30] <Mightyena> Trystin: Please don't ask to ask or just say "I need help" - just ask your question or state what you need help with, and be as specific as possible.
#1525 [23:30] <Mightyena> Trystin: If you are unsure if the question is appropriate, just ask it and you will be informed if it is not.
#1526 [23:30] <RexSpatium> hello support people
#1527 [23:30] <Trystin> My world save is gone
#1528 [23:30] <Sans> oh
#1529 [23:30] <Sans> support people finally
#1530 [23:31] <Sans> well whoops
#1531 [23:31] <Sans> well
#1532 [23:31] <Trystin> And i need to get it bak
#1533 [23:31] <Sans> i cant log in to the actual website and i think it has something to do with mcleaks
#1534 [23:31] <RexSpatium> how come my game keeps freezing at the mojang loading screen?
#1535 [23:32] <Trystin> Bruh idk what to say to that
#1536 [23:33] <Andrio> Sans, probably, yeah.
#1537 [23:33] <Andrio> ??> Sans win/hosts/edit
#1538 [23:33] <Mightyena> Sans: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#1539 [23:33] <Mightyena> Sans: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#1540 [23:34] <Trystin> Please help
#1541 [23:34] <Andrio> Trystin, unfortunately there likely isn't a way to get it back unless you have backups.
#1542 [23:34] <Trystin> Where do find back ups
#1543 [23:34] <Sans> ok now what
#1544 [23:34] <Andrio> Trystin, wherever you put them
#1545 [23:35] <Sans> there are 2 lines
#1546 [23:35] <Andrio> Sans, if you see any lines containing mojang there, delete them and then change your password.
#1547 [23:35] <Trystin> Can anyone just call my cell
#1548 [23:35] <RexSpatium> andrio any thing to help me?
#1549 [23:35] <Sans> now what?
#1550 [23:35] <Sans> save it i assume?
#1551 [23:35] <Andrio> ??> RexSpatium tools/HJT
#1552 [23:35] <Mightyena> RexSpatium: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1553 [23:35] <Mightyena> RexSpatium: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1554 [23:35] <Andrio> Sans, yes
#1555 [23:36] <Sans> now change my account pass?
#1556 [23:36] <Andrio> Sans, yes.
#1557 [23:36] <Sans> i still cant log in
#1558 [23:37] <Trystin> Yo someone can u call if i give my number
#1559 [23:38] <Andrio> Sans, can you log in at https://account.mojang.com/ ?
#1560 [23:38] <Trystin> Hello
#1561 [23:38] <Andrio> Trystin, even if we could, it wouldn't help
#1562 [23:38] <Trystin> Please try
#1563 [23:39] <Trystin> 785 656 3516
#1564 [23:39] <Sans> no i cannot
#1565 [23:39] <RexSpatium> excuse me it says hijack is running but nothing is popping up
#1566 [23:39] <Andrio> RexSpatium, is it on the taskbar?
#1567 [23:39] <Andrio> Sans, can you reset your password?
#1568 [23:39] <Sans> i click the button but nothing happens
#1569 [23:39] <Sans> ill try
#1570 [23:40] <RexSpatium> no its not showing up on my taskbar
#1571 [23:40] <Trystin> Please call me
#1572 [23:40] <minecraftidk> I tamed a dogs cats and parrots and they are stuck sitting down and I can't get them to stand up again
#1573 [23:40] <Andrio> Sans, are you on mobile Internet?
#1574 [23:40] <Andrio> minecraftidk, right clicking doesn't work? Tried doing it without holding any items?
#1575 [23:40] <Andrio> hm
#1576 [23:40] <minecraftidk> yeah tried both
#1577 [23:40] <Trystin> 785 656 3516
#1578 [23:41] <Andrio> Trystin, that isn't even a phone number that I can call
#1579 [23:41] <Trystin> Please call
#1580 [23:41] <Trystin> Yes i promise
#1581 [23:41] <Andrio> Trystin, do you know how to find your saves directory and check that the files are there?
#1582 [23:41] <RexSpatium> andrio hijack istnt showing up on the taskbar
#1583 [23:41] <Trystin> No
#1584 [23:41] <Sans> no
#1585 [23:41] <Sans> i reset my pass
#1586 [23:42] <Sans> but i still cannot log iin
#1587 [23:42] <Sans> the button does nothing when i click on it
#1588 [23:42] <minecraftidk> also my last account was stolen so im just using the demo until Mojang answer my email that I sent a few weeks ago
#1589 [23:44] <Andrio> Sans, at https://account.mojang.com/login ?
#1590 [23:44] <Sans> uh
#1591 [23:44] <Sans> no
#1592 [23:44] <Andrio> Trystin, select your world in the single player menu, select Edit and there should be an Open world folder option there
#1593 [23:44] <Andrio> Sans, try to log in at https://account.mojang.com/login
#1594 [23:44] <Sans> i did
#1595 [23:44] <Sans> and the same thing is happening
#1596 [23:44] <Andrio> Trystin, we'll see whether the region directory is there.
#1597 [23:44] <Andrio> hm
#1598 [23:44] <Andrio> ??> Sans login/throttle
#1599 [23:45] <Mightyena> Sans: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#1600 [23:45] <Mightyena> Sans: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#1601 [23:45] <Trystin> Can u call so we can figure this out
#1602 [23:45] <Andrio> Trystin, no; even if I could, I'm not comfortable doing that.
#1603 [23:45] * mystic [webchat@104-0-127-178.lightspeed.hstntx.sbcglobal.net] has joined #minecrafthelp
#1604 [23:45] <mystic> tommystic
#1605 [23:45] <RexSpatium> i agree with andrio thats weird..
#1606 [23:45] * mystic is now known as Guest55913
#1607 [23:46] <Trystin> Omg y i just need some help
#1608 [23:46] <Guest55913> need help,please…..
#1609 [23:47] <Trystin> I need it more
#1610 [23:47] <Guest55913> I keep getting this error; The game crashed whilst initializing game
#1611 [23:47] <Guest55913> Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
#1612 [23:48] <Andrio> RexSpatium, can you close it through Task Manager and try again?
#1613 [23:48] * Trystin [webchat@186.105.210.198.nex-tech.com] has quit. (Quit: webchat.esper.net)
#1614 [23:48] <Andrio> ??> Guest55913 win/DXDiag
#1615 [23:48] <Mightyena> Guest55913: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1616 [23:48] <RexSpatium> i was trying that but its not showing up yet when i go to my downloads and click it, it says its running
#1617 [23:48] <Guest55913> thanks I will try
#1618 [23:49] <Andrio> RexSpatium, you tried starting it multiple times?
#1619 [23:49] <Andrio> what if I told them the first 3 characters of my phone number are '+61'?
#1620 [23:49] <RexSpatium> yea i did is that bad....
#1621 [23:50] * stanloona [webchat@64.145.65.6] has joined #minecrafthelp
#1622 [23:50] <Andrio> RexSpatium, no
#1623 [23:50] <Andrio> RexSpatium, we can try running malware checks anyway, in case that is the problem, as it often is.
#1624 [23:50] <Andrio> ??> RexSpatium AV/ADWCleaner
#1625 [23:50] <Mightyena> RexSpatium: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#1626 [23:50] <Mightyena> RexSpatium: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1627 [23:50] <stanloona> why cant i log into minecraft on my laptop?
#1628 [23:51] <Andrio> stanloona, what happens when you try?
#1629 [23:51] <stanloona> it says the username or password is wrong
#1630 [23:51] <RexSpatium> andrio i have mcafee is that okay?
#1631 [23:51] <Andrio> RexSpatium, no
#1632 [23:51] <Andrio> ??> RexSpatium AV/McAfee
#1633 [23:51] <Mightyena> RexSpatium: Intel Security (formerly McAfee) is a terrible virus protection solution, known to cause all sorts of connection problems, and was even abandoned by its creator John McAfee.
#1634 [23:51] <Mightyena> RexSpatium: We recommend Malwarebytes as your antivirus; see ?? av/malwarebytes for more information.
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#1637 [23:58] * RexSpatium [webchat@ool-68f615d9.dyn.optonline.net] has joined #minecrafthelp
#1638 [23:58] <RexSpatium> andrio hey im back
#1639 [23:58] <Andrio> p/
#1640 [23:58] <Andrio> o/*
#1641 [23:58] <RexSpatium> i ran it and quarantined the stuff
#1642 [23:59] <RexSpatium> so it made me reset my computer
#1643 [23:59] <RexSpatium> now what