#1 [00:00] <Guest55913> still not working
#2 [00:01] <RexSpatium> andrio?
#3 [00:01] <Andrio> RexSpatium, does the game work now?
#4 [00:01] <Andrio> Guest55913, do you have the link to your report?
#5 [00:01] <Guest55913> yes
#6 [00:01] <RexSpatium> i havent run it yet
#7 [00:02] <Andrio> RexSpatium, ok, try that.
#8 [00:02] <Andrio> Guest55913, show me
#9 [00:02] * RexSpatium [webchat@ool-68f615d9.dyn.optonline.net] has quit. (Client Quit)
#10 [00:06] <Guest55913> can't find it
#11 [00:07] <Guest55913> Andrio to tell you the truth I am doing this for my kid
#12 [00:07] <Andrio> ah
#13 [00:07] <Andrio> Guest55913, did you follow all the instructions on that page?
#14 [00:07] <Guest55913> trying to figure it out
#15 [00:08] <Andrio> ok
#16 [00:09] <Guest55913> yes. and I saved the all info like it said
#17 [00:12] <Guest55913> i found the report
#18 [00:13] * Flaming_Pulsar [webchat@208.131.139.69.west-datacenter.net] has joined #minecrafthelp
#19 [00:13] <Andrio> Guest55913, keep going then.
#20 [00:14] <Guest55913> what do i do
#21 [00:15] * Flaming_Pulsar [webchat@208.131.139.69.west-datacenter.net] has quit. (Client Quit)
#22 [00:16] * bb [webchat@47-72-244-80.dsl.dyn.ihug.co.nz] has joined #minecrafthelp
#23 [00:16] <Andrio> hang on
#24 [00:16] <Andrio> ??> Guest55913 win/DXDiag
#25 [00:16] <Mightyena> Guest55913: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#26 [00:17] <Andrio> Guest55913, did we give you that?
#27 [00:17] <bb> what?
#28 [00:17] <Andrio> Guest55913, step 5
#29 [00:17] * bb [webchat@47-72-244-80.dsl.dyn.ihug.co.nz] has quit. (Client Quit)
#30 [00:18] * Flaming_Pulsar [webchat@165.84.230.116] has joined #minecrafthelp
#31 [00:19] <Flaming_Pulsar> I keep getting the "invalid email or password" message. I have tried resetting the password and I waited a few days before trying again and still the same message appears. Please help.
#32 [00:21] * shane0 [webchat@47-210-130-191.vctrcmta01.res.dyn.suddenlink.net] has joined #minecrafthelp
#33 [00:22] <shane0> i have bought the java edition of minecraft and i want the windows 10 version but it says my code has already been redeemed
#34 [00:22] <Guest55913> Andrio,how do i do that
#35 [00:22] <Guest55913> step 5
#36 [00:24] * shane0 [webchat@47-210-130-191.vctrcmta01.res.dyn.suddenlink.net] has quit. (Client Quit)
#37 [00:31] * Noah [webchat@mobile-107-77-228-40.mobile.att.net] has joined #minecrafthelp
#38 [00:31] * Noah is now known as Guest77652
#39 [00:32] <Guest77652> Trying to run the minecraft launcher but the Launcher.dll is missing
#40 [00:33] <Guest77652> Anybody there to help?
#41 [00:33] * Guest77652 [webchat@mobile-107-77-228-40.mobile.att.net] has quit. (Client Quit)
#42 [00:33] * Canklez [webchat@76-231-25-26.lightspeed.sntcca.sbcglobal.net] has joined #minecrafthelp
#43 [00:33] * HamPrincess [webchat@c-71-56-61-95.hsd1.ga.comcast.net] has joined #minecrafthelp
#44 [00:33] <Canklez> Does anybody know if it's possible to take an email off of an account?
#45 [00:34] <HamPrincess> How do I link my twitch and Minecraft accounts?
#46 [00:34] <Andrio> Guest55913, where are you lost with step 5?
#47 [00:34] <Andrio> Canklez, you can replace it with a different one.
#48 [00:34] <Andrio> HamPrincess, you don't.. there's no need to any more
#49 [00:35] * HamPrincess [webchat@c-71-56-61-95.hsd1.ga.comcast.net] has quit. (Client Quit)
#50 [00:35] <Canklez> Sadly, my account was hacked and i can't get back into it. And since i can't get any emails about changing my password, i just want to buy another account with the same email
#51 [00:35] <Andrio> Canklez, can you?
#52 [00:36] <Canklez> I've tried to register a new account but it says my email is already in use
#53 [00:36] <Andrio> Canklez, checked your spam folder?
#54 [00:36] <Canklez> Nothing was found in there
#55 [00:36] <Andrio> ??> Canklez account/email-missing
#56 [00:36] <Mightyena> Canklez: If you are not getting emails from Mojang, please read this article for common reasons for that: https://help.mojang.com/customer/portal/articles/542001-cannot-get-mojang-system-emails
#57 [00:36] <Mightyena> Canklez: Please be aware that emails can take up to two hours to arrive. Some ISP email providers like AOL, Comcast, Gmx and General-purpose email providers like Hotmail have known issues with dropping Mojang emails. If you use one of those, use another provider like Gmail.
#58 [00:36] <Mightyena> Canklez: If none of this helps, you may need to contact Mojang. If you do, make sure you receive a confirmation email after sending an account support request.
#59 [00:38] <Canklez> I think the only possible one would be someone migrated their account to another email, but i thought you could only do that once from when you had old minecraft into the new one
#60 [00:41] <Canklez> Sadly thought i don't have the transaction id.. My mom threw away the card i used to buy minecraft a long time ago because she saw it as junk
#61 [01:02] <Flaming_Pulsar> I keep getting the "invalid email or password" message. I have tried resetting the password and I waited a few days before trying again and still the same message appears. Please help.
#62 [01:15] <asdf> ??> Flaming_Pulsar tools/hjt
#63 [01:15] <Mightyena> Flaming_Pulsar: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#64 [01:15] <Mightyena> Flaming_Pulsar: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#65 [01:15] * criticalorb [webchat@47.156.81.39] has joined #minecrafthelp
#66 [01:15] <criticalorb> Hello
#67 [01:17] <criticalorb> My friend was having a problem where when he clicked login at the minecraft launcher the button turned gray and nothing happened he restarted and even re downloaded the launcher but there was no fix. when i tried logging in using his info it worked for me. Is there a fix for him
#68 [01:18] * Hobby [Hobbyboy@jupiter.hobbyboy.uk] has quit. (*.net *.split)
#69 [01:18] * Hobby [Hobbyboy@jupiter.hobbyboy.uk] has joined #minecrafthelp
#70 [01:19] <criticalorb> My friend was having a problem where when he clicked login at the minecraft launcher the button turned gray and nothing happened he restarted and even re downloaded the launcher but there was no fix. when i tried logging in using his info it worked for me. Is there a fix for him
#71 [01:20] * mattym [~mattym@pool-98-116-61-138.nycmny.fios.verizon.net] has joined #minecrafthelp
#72 [01:20] <criticalorb> plz someone
#73 [01:21] <criticalorb> My friend was having a problem where when he clicked login at the minecraft launcher the button turned gray and nothing happened he restarted and even re downloaded the launcher but there was no fix. when i tried logging in using his info it worked for me. Is there a fix for him
#74 [01:22] * sketchehh [webchat@rrcs-24-199-18-226.west.biz.rr.com] has joined #minecrafthelp
#75 [01:22] <sketchehh> test
#76 [01:22] <sketchehh> test
#77 [01:23] <criticalorb> plz help
#78 [01:23] <criticalorb> My friend was having a problem where when he clicked login at the minecraft launcher the button turned gray and nothing happened he restarted and even re downloaded the launcher but there was no fix. when i tried logging in using his info it worked for me. Is there a fix for him
#79 [01:24] <sketchehh> i cant even log in my boy
#80 [01:24] <criticalorb> your having trouble to
#81 [01:26] <Flaming_Pulsar> here's that link: https://paste.ubuntu.com/p/Q28hZGbcpz/
#82 [01:27] * sketchehh [webchat@rrcs-24-199-18-226.west.biz.rr.com] has quit. (Quit: webchat.esper.net)
#83 [01:29] <asdf> good news is that you have no hohsts hijacking
#84 [01:30] <Andrio> ??> criticalorb tools/HJT
#85 [01:30] <Mightyena> criticalorb: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#86 [01:30] <Mightyena> criticalorb: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#87 [01:32] <Flaming_Pulsar> ok, now what?
#88 [01:33] <asdf> can you login on another device at all
#89 [01:33] <asdf> ?
#90 [01:34] * Tomothy [webchat@60-240-250-56.tpgi.com.au] has joined #minecrafthelp
#91 [01:35] <Andrio> !hjt https://paste.ubuntu.com/p/Q28hZGbcpz/
#92 [01:35] <Absol> Andrio: Found: Mcafee Firewall(AV/Firewall, Bad, Fix: av/mcafee/uninstall), AVG(AV, Fix: av/avg), NordVPN(VPN, Disable), Discord(Turn off Discord Overlay, else disable Discord), VPN(Any VPN)
#93 [01:36] <Andrio> The double whammy
#94 [01:37] <asdf> oh nice !hjt command
#95 [01:37] <Andrio> Yeah
#96 [01:37] <Tomothy> Does anyone know how to fix invalid password or user? My username and password are correct and I just recently bought the game and made a new email for it because my last email I tried using MCLeaks (I know big mistake) and I had bought minecraft on that account and it also hadn't work and I'm on mac, does anyone know a solution?
#97 [01:37] <Andrio> ??> Tomothy Mac/hosts/edit
#98 [01:37] <Mightyena> Tomothy: First, enable the root user and login to it by following this guide https://support.apple.com/en-us/HT204012. Then open the Terminal App in Finder -> Utilities
#99 [01:37] <Mightyena> Tomothy: Then in Terminal, type sudo open -a TextEdit /private/etc/hosts and press enter
#100 [01:38] <Andrio> Tomothy, reomve all lines containing mojang from your hosts file, then change your password.
#101 [01:38] * Canklez [webchat@76-231-25-26.lightspeed.sntcca.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#102 [01:40] * Josh0 [webchat@cpe-124-177-194-42.wb01.wa.asp.telstra.net] has joined #minecrafthelp
#103 [01:41] <Josh0> How do I find my username from my old minecraft account
#104 [01:45] <Flaming_Pulsar> i don't really have any other devices to even try logging into but i have been able to log into this one in the past up until about 2 weeks ago
#105 [01:45] * Skynock [webchat@172-242-167-168.cust.exede.net] has quit. (Quit: webchat.esper.net)
#106 [01:45] <asdf> Flaming_Pulsar you have some bad items apprently installed
#107 [01:45] <asdf> !hjt https://paste.ubuntu.com/p/Q28hZGbcpz/
#108 [01:45] <Absol> asdf: Found: Mcafee Firewall(AV/Firewall, Bad, Fix: av/mcafee/uninstall), AVG(AV, Fix: av/avg), NordVPN(VPN, Disable), Discord(Turn off Discord Overlay, else disable Discord), VPN(Any VPN)
#109 [01:46] <Josh0> I have forgotten my minecraft account username and don't know how to get it back
#110 [01:46] <asdf> ??> Flaming_Pulsar av/mcafee/uninstall
#111 [01:46] <Mightyena> Flaming_Pulsar: To completely uninstall McAfee products, download and run the MCPR Tool found under Step 2 here: https://service.mcafee.com/FAQDocument.aspx?id=TS101331
#112 [01:47] <asdf> ??> Flaming_Pulsar av/avg
#113 [01:47] <Mightyena> Flaming_Pulsar: AVG's antivirus program is known to interfere with Minecraft's self-update process. You will have to disable AVG for Minecraft to update itself properly. To do so see the instructions here: https://support.avg.com/SupportArticleView?l=en&urlName=Disable-AVG-Antivirus
#114 [01:47] <Mightyena> Flaming_Pulsar: Alternatively, use a different AV program, such as Malwarebytes; see ?? av/malwarebytes for more information.
#115 [01:48] <asdf> says to also disable discord and nordvpn
#116 [01:49] <Flaming_Pulsar> I've had both McAfee and AVG on my laptop since I got it and they've never interferewd with Minecraft before, why would they now?
#117 [01:49] <Flaming_Pulsar> same with discord and NordVPN
#118 [01:50] * Flaming_Pulsar [webchat@165.84.230.116] has quit. (Quit: webchat.esper.net)
#119 [01:50] * Flaming__Pulsar [webchat@24-119-52-58.cpe.cableone.net] has joined #minecrafthelp
#120 [01:51] <asdf> do you think there is a problem with your account?
#121 [01:52] <Flaming__Pulsar> i don't think so, i've tried with another account and it does the same thing
#122 [01:52] <asdf> different computer/device?
#123 [01:52] <asdf> phone?
#124 [01:53] <Josh0> I have forgotten my minecraft account username and don't know how to get it back
#125 [01:54] <asdf> ??> Josh0 account/forgot-login
#126 [01:54] <Mightyena> Josh0: If you forgot you login credentials please read: https://help.mojang.com/customer/portal/articles/329527-forgot-minecraft-login.
#127 [01:54] <Mightyena> Josh0: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#128 [01:56] <Josh0> but to contact mojang I need to have my username from my old minecraft account and that is what I have forgotten
#129 [01:58] <asdf> ??> Josh0 account/trans-id
#130 [01:58] <Mightyena> Josh0: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#131 [01:59] <Josh0> is there no way to just recover your old username from an email or something
#132 [01:59] * asdf [~asdf@67.142.112.79] has quit. (Read error: Connection reset by peer)
#133 [02:00] * asdf [~asdf@67.142.112.79] has joined #minecrafthelp
#134 [02:01] * criticalorb [webchat@47.156.81.39] has quit. (Quit: webchat.esper.net)
#135 [02:03] <Flaming__Pulsar> It seems that it was a combination of NordVPN and the antiviruses. My solution: temporarily disable NordVPN, uninstall AVG (it was just the free version anyways) and update McAfee (which is the one that I had actually paid for). After all that, everything works fine. Thanks for helping me find the interfering apps.
#136 [02:04] <asdf> have fun
#137 [02:10] * FatGhost [webchat@d49-198-127-91.rdl2.qld.optusnet.com.au] has joined #minecrafthelp
#138 [02:11] <FatGhost> Hi. Issue with loading worlds .... mouseclicked event handler error
#139 [02:13] <FatGhost> Only started to error out today ... clicked to load world then once loaded it says ‘saving world’ and crashes with this error
#140 [02:14] * FatGhost [webchat@d49-198-127-91.rdl2.qld.optusnet.com.au] has quit. (Client Quit)
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#142 [02:17] * FatGhost [webchat@d49-198-127-91.rdl2.qld.optusnet.com.au] has quit. (Client Quit)
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#144 [02:38] * Genesis [webchat@059148112145.ctinets.com] has quit. (Quit: webchat.esper.net)
#145 [02:47] * Josh0 [webchat@cpe-124-177-194-42.wb01.wa.asp.telstra.net] has quit. (Quit: webchat.esper.net)
#146 [03:01] * emon [webchat@cpe-23-241-74-211.socal.res.rr.com] has joined #minecrafthelp
#147 [03:02] <emon> I need help
#148 [03:03] <Greymagic27> emon, Hi. What's the issue?
#149 [03:03] * Legend_Tale [webchat@c211-28-61-175.sunsh21.vic.optusnet.com.au] has joined #minecrafthelp
#150 [03:04] <Legend_Tale> Im trying to join my friends minecraft realm and its saying that there is a connection timeout problem i went to join my own world and its find in realm, my internet is also fine do u know why?
#151 [03:05] * emon [webchat@cpe-23-241-74-211.socal.res.rr.com] has quit. (Client Quit)
#152 [03:05] <Greymagic27> Legend_Tale, Hi. Can you connect to other realms?
#153 [03:08] <Legend_Tale> yes
#154 [03:08] <Legend_Tale> only my realm
#155 [03:08] <Greymagic27> Legend_Tale, Could you ask your friend to switch worlds on the realm, and them see if you can join
#156 [03:09] <Legend_Tale> what do u mean by switching realms
#157 [03:09] <Greymagic27> Legend_Tale, Not switching realms. Switching worlds. Each realm has 3 worlds you can chose from. Ask your friend to switch to another world
#158 [03:10] <Legend_Tale> does it work sometimes
#159 [03:10] <Legend_Tale> i mean his realm says its green
#160 [03:10] <Legend_Tale> but cant join
#161 [03:11] <Greymagic27> Legend_Tale, I understand that. Which is why I am trying to see if it's the world causing the problem
#162 [03:11] <Legend_Tale> i sent him a message what happens if it doesn't work
#163 [03:12] <Greymagic27> Then we'll move onto checking for incompatible programs on your PC
#164 [03:12] <Legend_Tale> its not my connection thats causing it
#165 [03:13] <Legend_Tale> its maybe his
#166 [03:13] <Legend_Tale> probably
#167 [03:14] * emon [webchat@cpe-23-241-74-211.socal.res.rr.com] has joined #minecrafthelp
#168 [03:14] <emon> I had an account from 2014 and purchased the game
#169 [03:14] <emon> but now it does not recognize my email and I tried to reset the password but that was unsuccessful, so I had to restart my account with Mojang
#170 [03:15] <emon> is there any way I can get my old account/game back please
#171 [03:15] * emon [webchat@cpe-23-241-74-211.socal.res.rr.com] has quit. (Client Quit)
#172 [03:15] * emon [webchat@cpe-23-241-74-211.socal.res.rr.com] has joined #minecrafthelp
#173 [03:15] <emon> thanks
#174 [03:16] <emon> is there anyway I can get the game and account back still from 2014?
#175 [03:16] <Andrio> emon, checked your spam folder?
#176 [03:16] <emon> yup
#177 [03:16] <Andrio> ??> emon account/email-missing
#178 [03:16] <Mightyena> emon: If you are not getting emails from Mojang, please read this article for common reasons for that: https://help.mojang.com/customer/portal/articles/542001-cannot-get-mojang-system-emails
#179 [03:16] <Mightyena> emon: Please be aware that emails can take up to two hours to arrive. Some ISP email providers like AOL, Comcast, Gmx and General-purpose email providers like Hotmail have known issues with dropping Mojang emails. If you use one of those, use another provider like Gmail.
#180 [03:16] <Mightyena> emon: If none of this helps, you may need to contact Mojang. If you do, make sure you receive a confirmation email after sending an account support request.
#181 [03:17] <emon> I tried to reset my password but I received no email
#182 [03:17] <emon> I did contact and received a confirmation email
#183 [03:17] <emon> but I was wondering if there is any chance I could get my account back now?
#184 [03:17] <Andrio> emon, unfortunately, no.
#185 [03:18] <emon> nooooooo :(
#186 [03:18] <emon> please someone help me
#187 [03:19] <emon> im too cheap and poor to buy it again 5 years later
#188 [03:21] * emon [webchat@cpe-23-241-74-211.socal.res.rr.com] has quit. (Quit: webchat.esper.net)
#189 [03:21] * emon [webchat@cpe-23-241-74-211.socal.res.rr.com] has quit. (Quit: webchat.esper.net)
#190 [03:22] * Legend_Tale [webchat@c211-28-61-175.sunsh21.vic.optusnet.com.au] has left #minecrafthelp
#191 [03:23] * Lord_of_Life [~Lord@77.28.123.245] has quit. (Ping timeout: 202 seconds)
#192 [03:23] * jimmy [webchat@n175-32-156-193.meb1.vic.optusnet.com.au] has joined #minecrafthelp
#193 [03:24] <jimmy> it wont let me log in
#194 [03:25] * Lord_of_Life [~Lord@46.217.156.20] has joined #minecrafthelp
#195 [03:27] <Greymagic27> jimmy, Hi. What does it say when you try?
#196 [03:29] * jimmy [webchat@n175-32-156-193.meb1.vic.optusnet.com.au] has quit. (Quit: webchat.esper.net)
#197 [03:30] * MinecraftMan2905 [webchat@cpe-101-190-49-122.nb03.nsw.asp.telstra.net] has joined #minecrafthelp
#198 [03:31] <MinecraftMan2905> can anyone help I am unable to connect to Minecraft servers yet I have internet access
#199 [03:31] <Greymagic27> MinecraftMan2905, Hey. What does it say when you try?
#200 [03:35] <MinecraftMan2905> just unable to connect make sure I have a secure internet connection but I do
#201 [03:35] <Greymagic27> MinecraftMan2905, What edition are you playing?
#202 [03:35] <MinecraftMan2905> 1.14.4
#203 [03:36] <Greymagic27> MinecraftMan2905, Java edition then. It's possible that something on your PC is causing this problem. Please follow the steps below:
#204 [03:36] <Greymagic27> ??> MinecraftMan2905 tools/hjt
#205 [03:36] <Mightyena> MinecraftMan2905: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#206 [03:36] <Mightyena> MinecraftMan2905: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#207 [03:38] <MinecraftMan2905> i have my own antivirus software and it hasn't detected any virus and i have reinstalled the launcher
#208 [03:38] <Greymagic27> MinecraftMan2905, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information.
#209 [03:47] <Greymagic27> MinecraftMan2905, Do you have the log?
#210 [03:48] * _9 [webchat@32.sub-174-222-139.myvzw.com] has joined #minecrafthelp
#211 [03:48] <_9> hello
#212 [03:50] <_9> i have owned minecraft java edition for a long time and i understand that there should be a code to redeem for the windows 10 edition, i can't find where to get it
#213 [03:51] <Greymagic27> https://account.mojang.com/
#214 [03:52] <_9> thanks
#215 [03:53] * LW66 [webchat@112.206.66.161.pldt.net] has joined #minecrafthelp
#216 [03:54] <LW66> I bought an old account then migrated it but then i cant log in to Minecraft.net
#217 [03:55] <LW66> Someone pls help
#218 [03:56] * LW66 [webchat@112.206.66.161.pldt.net] has quit. (Client Quit)
#219 [03:56] * BlaseHaseHD [webchat@p5787DA57.dip0.t-ipconnect.de] has joined #minecrafthelp
#220 [03:57] <BlaseHaseHD> I forgot my email adress can annyone help me?
#221 [03:58] <BlaseHaseHD> #minecrafthelp I forgot my email adress can annyone help me?
#222 [03:58] * DARKKHALIS [webchat@77.111.244.45] has joined #minecrafthelp
#223 [03:59] * DARKKHALIS [webchat@77.111.244.45] has quit. (Client Quit)
#224 [04:03] * BlaseHaseHD [webchat@p5787DA57.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#225 [04:05] * mayb [webchat@static-145.130.150.84.ip.telfort.nl] has joined #minecrafthelp
#226 [04:06] <mayb> hello i have the java edition but its too laggy
#227 [04:17] * Ben [webchat@cpc1-hudd13-2-0-cust382.4-1.cable.virginm.net] has joined #minecrafthelp
#228 [04:17] * Ben is now known as Guest58320
#229 [04:19] <Guest58320> I have recently changed my password before migrating my Minecraft account and after doing so I have been unable to log back in. Any attempts at resetting my password fails because the email link never seems to arrive in my inbox.
#230 [04:28] * Helpmeplz [webchat@cpe-101-190-49-122.nb03.nsw.asp.telstra.net] has joined #minecrafthelp
#231 [04:29] <Helpmeplz> can someone help im getting a error code on my launcher for 1.14.4 saying "Make sure you are online and try again" yet i have internet connection
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#242 [05:09] <BigPapaNate> Whenever I try to play, the resolution changes and the game crashes as soon as i click on anything. I've tried uninstalling and reinstalling twice. nothing. Anyone know anything?
#243 [05:14] * KnowitallGaming [webchat@wo11-34-1.aut.ac.nz] has quit. (Quit: webchat.esper.net)
#244 [05:17] * CarlosSpain [webchat@80.173.230.66.dyn.user.ono.com] has joined #minecrafthelp
#245 [05:19] <CarlosSpain> I'm trying to make a texture pack from scratch but I can't find the folder with the original textures of the version
#246 [05:19] <CarlosSpain> 1.14.4 and I need it to do it. Where could I find that folder?
#247 [05:19] * Guest58320 [webchat@cpc1-hudd13-2-0-cust382.4-1.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#248 [05:19] <Andrio> CarlosSpain, check assets/indexes
#249 [05:19] <Andrio> ??> CarlosSpain win/.minecraft
#250 [05:19] <Mightyena> CarlosSpain: To get at Minecraft's locally stored files on Windows, press Win+R, and in the window that appears, type %AppData%\.minecraft and click OK.
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#252 [05:22] <CarlosSpain> only two "1.12.json and 1.14.json" files appear in the indexes folder, which I cannot execute
#253 [05:23] <Andrio> It's a JSON file, not something you're supposed to execute
#254 [05:23] <Andrio> open it with a text editor.
#255 [05:24] <CarlosSpain> and now?
#256 [05:25] <Andrio> CarlosSpain, that tells you where the files are. Anything that's not there is in the client .jar file (open it with any program that can open .zip archives)
#257 [05:26] <Andrio> namely, as file names within assets/objects
#258 [05:41] * krzymart [webchat@eex26.neoplus.adsl.tpnet.pl] has joined #minecrafthelp
#259 [05:41] <krzymart> I don't receive emails and I can't reset my emergency password
#260 [05:41] <krzymart> what should I do?
#261 [05:45] <krzymart> goodbye have a nice day
#262 [05:45] * krzymart [webchat@eex26.neoplus.adsl.tpnet.pl] has quit. (Client Quit)
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#264 [05:58] <GogaFoga> Can I change my account e-mail without Transaction-ID?
#265 [06:02] * Doan [webchat@dhcp-077-248-027-107.chello.nl] has joined #minecrafthelp
#266 [06:03] <Doan> Hello! I cannot login to my Minecraft account. I have tried to wait an hour and reset password but that doesn't work either. What can I do to login to my Minecraft account again?
#267 [06:22] * Jade [webchat@ip-131-93-208.saddlebackcomm.net] has joined #minecrafthelp
#268 [06:22] * Jade is now known as Guest57114
#269 [06:23] <Guest57114> I'm currently faced an error where I can't connect to a server. Whenever I try I am brought up to an error page, and checked my minecraft documents to see i am getting a debug docu that says failed to read DNSConfig.
#270 [06:27] * mikart [webchat@host-static-109-185-59-73.moldtelecom.md] has joined #minecrafthelp
#271 [06:27] <mikart> [14:26:20 ERROR]: Game ended with bad state (exit code 1)
#272 [06:28] <mikart> I'm on linux mint
#273 [06:28] <mikart> what i have to do
#274 [06:33] * sniperaben [webchat@87-55-205-68-dynamic.dk.customer.tdc.net] has joined #minecrafthelp
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#276 [06:46] * Bolo1920 [webchat@host-92-4-200-13.as43234.net] has joined #minecrafthelp
#277 [06:49] <Bolo1920> Hi, I have a problem I don't know why but Minecraft doesn't want to load to the end. it stops somewhere at 99% and nothing
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#280 [06:53] <AJAKS> I made the right password and email. I clicked on login and it did nothing even showed no message. Can you help me please?
#281 [06:56] <AJAKS> please answer me
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#292 [07:13] <Davuid> i don't can log in the website minecraft.net
#293 [07:23] <Davuid> i'm clicking on the button log in and nothing
#294 [07:25] * Wolventad [webchat@150.203.2.218] has joined #minecrafthelp
#295 [07:26] * JongJong [webchat@host-197.47.177.199.tedata.net] has joined #minecrafthelp
#296 [07:27] <JongJong> hello?
#297 [07:27] <Wolventad> A realms account has kicked all user out and refused to allow them back in, including the Realms owner, with the error message 'io.netty.channel.abstractchannel$annotatedconnectexception connection timed out: no further information'
#298 [07:27] <Davuid> hi
#299 [07:27] <Wolventad> Is this a known issue, given nothing has changed with any of the users or their computers?
#300 [07:27] <Wolventad> Is this a known issue, given nothing has changed with any of the users or their computers?
#301 [07:28] * JongJong [webchat@host-197.47.177.199.tedata.net] has left #minecrafthelp
#302 [07:29] <Davuid> no
#303 [07:31] * PaleSkinnySwede [webchat@h-155-4-135-195.NA.cust.bahnhof.se] has joined #minecrafthelp
#304 [07:31] <Davuid> I was making a account, and when I was verifying it. A information jumps out with a communicate ,,UPSS". Ok I was trying to do it again and it was saying that the email has a account. I was confused. Then I was trying to log in in minecraft.net . I wrote my email then the password i click log in and nothing. I was trying to do it again again and ag
#305 [07:31] <Davuid> ain. Nothing helps I restart the computer didn't help.
#306 [07:31] <Davuid> And I dont know what I need to do now. I wanna to buy and play minecraft but I can't log one the website minecraft.net
#307 [07:31] <Davuid> Only thing I can is to log in the mojang account.
#308 [07:32] * Wolventad [webchat@150.203.2.218] has quit. (Quit: webchat.esper.net)
#309 [07:33] <PaleSkinnySwede> Hi! I've got the "Java Quit Unexpectedly" error on my old MacBook Pro running macOS 10.10.5. I've reinstalled both Java and Minecraft and rebooted without success. I've googled but fails to find a solution for the problem. Seems though like I'm not the only one so maybe someone here has any tips? I can provide the Launcher logs if interested.
#310 [07:34] <PaleSkinnySwede> I have played Minecraft on the machine before... Maybe a year ago. So I know that it's capable on handling the game.
#311 [07:35] * wierzbaw500 [webchat@host-176-221-122-130.dynamic.mm.pl] has joined #minecrafthelp
#312 [07:36] <wierzbaw500> hi, I have a problem to log in to my minecraft account
#313 [07:37] <wierzbaw500> I I wrote to support, tried to change my password, but I don't get any e-mails.
#314 [07:42] * mikart [webchat@host-static-109-185-59-73.moldtelecom.md] has quit. (Quit: webchat.esper.net)
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#316 [07:48] <NoMoreSorrow> Hello, every time I launch the game, it crashes with no message whatsoever (it just says that the game crashed). I tried reinstalling Java and Minecraft 3 times but with no success. Tried adjusting UAC, didn't work. I also tried launching the game on a different windows account (admin account) and it works flawlessly there. I don't have any mods, p
#317 [07:48] <NoMoreSorrow> ure vanilla, but in the past, I used to use forge (I don't have it now since I did a clean install). Thanks a lot for your help
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#320 [07:58] * Huntii [webchat@178-212-127-228.akashanet.eu] has joined #minecrafthelp
#321 [07:58] <Huntii> I have a problem logging in to the account
#322 [07:58] <Huntii> Hallo
#323 [07:59] <Huntii> Help me
#324 [07:59] <Huntii> I have a problem logging in to the account
#325 [08:01] * Huntii [webchat@178-212-127-228.akashanet.eu] has quit. (Client Quit)
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#327 [08:04] * momo [webchat@host-41.35.90.184.tedata.net] has joined #minecrafthelp
#328 [08:04] <momo> hi
#329 [08:04] <Gerke> I can't get acces to my old email and can't log in
#330 [08:04] <momo> i cant log into minecraft
#331 [08:05] <momo> i just bougt it now
#332 [08:05] * Gerke [webchat@82-72-93-162.cable.dynamic.v4.ziggo.nl] has quit. (Client Quit)
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#334 [08:08] * Jade [webchat@ip-59-77-208.saddlebackcomm.net] has joined #minecrafthelp
#335 [08:08] <Jade> [0818/045205.740:WARNING:dns_config_service_win.cc(669)] Failed to read DnsConfig.
#336 [08:08] * Jade is now known as Guest75716
#337 [08:08] * JongJong [webchat@host-197.47.177.199.tedata.net] has joined #minecrafthelp
#338 [08:09] <Guest75716> can access other servers but one and received with this
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#344 [08:13] <JongJong> Hi. My problem is everytime i try to buy minecraft it says error placing order and underneath it, it says to verify credit card info. What do I do?
#345 [08:13] <cptawesome50009> Trying to help my son here. We have reset his password multiple times, uninstalled and reinstalled the launcher, waited 24 hours, etc. and we still cannot logon from one specific computer on our network, his computer.
#346 [08:13] <cptawesome50009> We can login fine on two other computers on this network and he can play his Windows 10 version from this computer, but not Java on this one computer. Can it be blocked by MAC address? We have tried using my email and password and his email and password and neither works on this one computer. If have tried wired connection and wireless and I have c
#347 [08:13] <cptawesome50009> hanged the IP address.
#348 [08:14] * Guest75716 [webchat@ip-59-77-208.saddlebackcomm.net] has quit. (Quit: webchat.esper.net)
#349 [08:14] * Guest75716 [webchat@ip-59-77-208.saddlebackcomm.net] has quit. (Quit: webchat.esper.net)
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#353 [08:24] <Drake> Minecraft wont launch I have a picture of what happens everytiime I try can someone please help because idk what im doing
#354 [08:30] <asdf> ??> Drake launcher/log-txt
#355 [08:30] <Mightyena> Drake: We need to see your full launcher log, which is created in the game directory.
#356 [08:30] <Mightyena> Drake: First open your .minecraft folder (If you don't know how to get there, ask), then try to launch the game. Then in the .minecraft folder open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#357 [08:32] * bR [webchat@c83-251-166-134.bredband.comhem.se] has joined #minecrafthelp
#358 [08:32] <Drake> C:\Users\crimi\AppData\Roaming\.minecraft\versions\1.14.4
#359 [08:32] <bR> Does anyone know how to fix the "Internal Exception: java.io.IOException: An existing connection was forcibly closed by the remote host." issue?
#360 [08:33] <Drake> Did that work?
#361 [08:33] <Drake> I pasted it
#362 [08:35] <asdf> ??> bR tools/hjt
#363 [08:35] <Mightyena> bR: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#364 [08:35] <Mightyena> bR: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#365 [08:38] <Drake> https://paste.ubuntu.com/p/4vqGWCjZpB/
#366 [08:39] <Drake> I hope I did it right
#367 [08:39] <Drake> i just wanna play my game
#368 [08:41] <asdf> ??> Drake launcher/log-txt
#369 [08:41] <Mightyena> Drake: We need to see your full launcher log, which is created in the game directory.
#370 [08:41] <Mightyena> Drake: First open your .minecraft folder (If you don't know how to get there, ask), then try to launch the game. Then in the .minecraft folder open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#371 [08:41] <PaleSkinnySwede> "Java Quit Unexpectedly" and here's the Launcher log: https://paste.ubuntu.com/p/SJzbZcjtjW/
#372 [08:43] <Drake> Why do you keep sending the same thing i pasted everything you asked for im confused as ******
#373 [08:43] <Drake> i don't get this
#374 [08:43] <Drake> My game should just work I purchased it
#375 [08:44] <Drake> I already sent the link
#376 [08:44] <Drake> https://paste.ubuntu.com/p/4vqGWCjZpB/
#377 [08:45] <bR> issue seems to have been resolved for now, I tried closing a bunch of background apps. hamachi etc. might ave had something to do with it.
#378 [08:46] * Areagaming06 [webchat@UE238.221.digi.net.my] has joined #minecrafthelp
#379 [08:46] <Drake> https://paste.ubuntu.com/p/5hC96GJ42y/
#380 [08:47] <asdf> !hjt https://paste.ubuntu.com/p/4vqGWCjZpB/
#381 [08:47] <Absol> asdf: Found: ASUS(OEM)
#382 [08:47] <Andrio> why'd you paste a .ogg file?
#383 [08:47] <Andrio> Drake, what you posted earlier isn't the launcher log
#384 [08:47] <Drake> IDK
#385 [08:48] <Drake> I DONT KNOW WHAT IM DOING THATS WHY I NEEED HELP
#386 [08:48] <Andrio> Drake, you mentioned you had a picture of what happens; can you show us that?
#387 [08:48] <Drake> All i know is i paid for a game that is not working
#388 [08:48] <Drake> i would love to how do i show you
#389 [08:48] <Andrio> ??> Drake Imgur
#390 [08:48] <Mightyena> Drake: Imgur is an image hosting website at https://www.imgur.com where you can upload screenshots, etc for free, no need to register. Click the cloud/arrow at the top, and use the interface to pick an image from your computer, click "Start Upload", then give us the URL you are taken to.
#391 [08:49] <Areagaming06> Hi, can someone help me? I reset my password but i can't log in I even wait for more then an hour already but i still couldn't log in.
#392 [08:49] <Andrio> Areagaming06, can you log in at https://account.mojang.com/ ?
#393 [08:49] <Areagaming06> Nope
#394 [08:50] <Drake> https://imgur.com/a/fJnnsLV
#395 [08:51] <Andrio> Areagaming06, are you on mobile Internet?
#396 [08:51] <Areagaming06> Yes
#397 [08:51] * cptawesome50009 [webchat@092-028-210-188.ip-addr.tks-net.com] has quit. (Quit: webchat.esper.net)
#398 [08:51] <Drake> Theres the picture please tell me that helps
#399 [08:51] <Andrio> ah
#400 [08:52] <Drake> what
#401 [08:52] <Andrio> Drake, it does, though I don't see any of the usual causes of that. Have you tried restarting the launcher?
#402 [08:53] <Drake> Do you mean just closing it and opening it again? yea but ive also tried redowloading a thousand times and nothing is fixing it
#403 [08:53] <Andrio> Drake, as the problem is sometimes caused by malware, it may be worth running a check for that.
#404 [08:54] <Andrio> ??> Drake AV/ADWCleaner
#405 [08:54] <Mightyena> Drake: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#406 [08:54] <Mightyena> Drake: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#407 [08:54] <bR> discord is causing "Internal Exception: java.io.IOException: An existing connection was forcibly closed by the remote host.". As soon as I turn it on it crashes
#408 [08:54] <Andrio> bR... in Minecraft?
#409 [08:55] <Drake> okay thanks i will be back
#410 [08:55] <bR> yes everytime I try and play on a server I get the error.
#411 [08:55] <Andrio> bR, you don't use mods on either Minecraft or Discord, do you?
#412 [08:55] <bR> nope, i would assume it is a network issue
#413 [08:55] <Andrio> bR, try turning off Discord's in-game overlay.
#414 [08:57] * Drake [webchat@24-180-167-149.dhcp.aldl.mi.charter.com] has quit. (Quit: webchat.esper.net)
#415 [08:57] <bR> Andrio will do.
#416 [08:57] * Lil_Cactus_ [webchat@simcon3012w-lp130-02-64-231-227-96.dsl.bell.ca] has joined #minecrafthelp
#417 [08:58] * Unpro [webchat@c90-142-59-65.bredband.comhem.se] has joined #minecrafthelp
#418 [08:58] <Lil_Cactus_> I'm having trouble with loading my world. I made a world on World painter and put it correctly into my saves folder, but when I try to play it, it gets stuck on 0% forever. Please Help!
#419 [08:59] <Andrio> Lil_Cactus_, try optimizing your world through the Edit menu first
#420 [08:59] <Lil_Cactus_> i've done it already.
#421 [09:00] <Lil_Cactus_> I've also tryed clearing space on my computer because it is a large file
#422 [09:00] <Unpro> Hey, I have an RTX 2080 Ti adn an i7 processor yet I only get around 120 fps. I have all the latest drivers and the correct version of java. I've tried optimizing settings in the Nvidia control panel but that does nothing. I've been in contact with nvidia support and they assure me there's nothing wrong with the card but an issue with Minecraft. I
#423 [09:00] <Unpro> should also mention that I don't have this issue with any other games, they run as expected
#424 [09:01] <Andrio> Unpro, do you need 120 FPS?
#425 [09:01] <Andrio> Most displays physically can't display more than 60
#426 [09:01] <Andrio> ??> Lil_Cactus_ launcher/log
#427 [09:01] <Mightyena> Lil_Cactus_: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#428 [09:01] <bR> @Andrio doesnt seem to make a difference :/
#429 [09:01] * Lil_Cactus_ [webchat@simcon3012w-lp130-02-64-231-227-96.dsl.bell.ca] has quit. (Client Quit)
#430 [09:01] <Andrio> hm
#431 [09:01] <Areagaming06> Can someone help me please
#432 [09:02] <Andrio> Areagaming06, by any chance do you have a different Internet connection?
#433 [09:03] <Unpro> Andrio What I need or not isn't the issue it's the fact that Minecraft is performing way below expectations. But to answer your quest, yes.
#434 [09:03] <Areagaming06> Nope, not now
#435 [09:03] * Andrio nods
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#437 [09:05] <Lil_Cactus_> This is my problem https://paste.ubuntu.com/p/7VYdpNRvkf/
#438 [09:05] <asdf> optifine can increase framerate, I read. you can optimize settings. I think if you monitor system performance, you'll notice it isn't utilizing your hardware as much as you think. your hardware is capable of 4k
#439 [09:06] <Lil_Cactus_> So i should get optifine?
#440 [09:06] <Drake> That thing is working
#441 [09:07] <asdf> re: unpro
#442 [09:07] <Drake> the bar is just stuck
#443 [09:07] <Drake> isny
#444 [09:07] <Drake> isn't*
#445 [09:07] <Lil_Cactus_> so...
#446 [09:08] <Unpro> I've tried using Optifine and the performance is the same. As I said I've checked all settings for my graphics card so I know that's not the issue. I could lower my settings in-game but the point here is that I shouldn't need to because I literally have one of the best graphics cards money can buy right now
#447 [09:09] <asdf> I set it up to run near 120, then limit to 60
#448 [09:09] <asdf> you cou;ld try higher res textures
#449 [09:10] <Unpro> .... What? How would that help? A higher resolution texture pack would lead to worse performance
#450 [09:10] <asdf> 2048x2048, stratum plus continuum shader pack. might be too much
#451 [09:11] <asdf> 32x32 is default
#452 [09:11] <Unpro> Default is 16x16
#453 [09:11] <Unpro> But I'm talking about default here
#454 [09:11] <asdf> as it is now, it isn't trying to use 100% of your hardware
#455 [09:12] <asdf> oh it was only 16x?
#456 [09:12] <Andrio> 16p, yeah
#457 [09:12] <asdf> I went with 64x
#458 [09:12] <Andrio> Unpro, does your computer have integrated graphics in addition to your graphics card?
#459 [09:13] <Unpro> Yes but my GPU is being used.
#460 [09:14] <Andrio> ok
#461 [09:14] <asdf> if you set frames to unlimited?
#462 [09:15] <Unpro> Yes
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#464 [09:15] <Unpro> They are set to unlimited
#465 [09:15] <asdf> I am guessing you maxed out all your settings too
#466 [09:15] <Unpro> Yup
#467 [09:15] * marshmillow [webchat@88.105.129.185] has joined #minecrafthelp
#468 [09:15] <asdf> draw distance will affect it
#469 [09:16] <asdf> try dropping it to maybe 8, the default
#470 [09:16] <asdf> see what framerate is
#471 [09:17] * earl [webchat@112.208.225.141.pldt.net] has joined #minecrafthelp
#472 [09:17] <asdf> 8 is too low to use long term but you should see a difference in fps
#473 [09:17] <marshmillow> hi, my friend bought minecraft for me and sent me the code to redeem it, i followed the steps and it had me log in to a minecraft account. the log in button changes colour but doesn't do anything on my pc. it works fine on my ipad, so i redeemed the code, but i can't download it cause i can't log in on pc to access the download button
#474 [09:18] <NoMoreSorrow> Hello, every time I launch the game, it crashes with no message whatsoever (it just says that the game crashed). I tried reinstalling Java and Minecraft 3 times but with no success. Tried adjusting UAC, didn't work. I also tried launching the game on a different windows account (admin account) and it works flawlessly there. I don't have any mods, p
#475 [09:18] <NoMoreSorrow> ure vanilla, but in the past, I used to use forge (I don't have it now since I did a clean install). Thanks a lot for your help
#476 [09:18] <Unpro> asdf I think your missing the point. Based on my hardware I should get incredibly high fps (like 1000+) in default Minecraft with maxed out settings. Using high-end texture packs and shaders I should still be running very smoothly like in this video: https://www.youtube.com/watch?v=uDbpOt7nyjk . The problem is that in default Minecraft I get around
#477 [09:18] <Unpro> 120 fps, with a 512x512 texture pack I get around 30 fps, with shaders I get around 60, with both shaders and 512x512 texture pack it barely runs.
#478 [09:18] <asdf> not really
#479 [09:19] <asdf> use task manager to watch for bottlenecks
#480 [09:20] <asdf> it is likely not using all cores, low vram etc
#481 [09:20] * pepa [webchat@185.131.60.238] has joined #minecrafthelp
#482 [09:21] <asdf> you might increase ram allocated to java
#483 [09:21] <earl> earl
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#486 [09:22] <Unpro> asdf I've tried allocating more RAM but that actually makes performance worse. Since I'm only having this issue with Minecraft I don't think my GPU is getting bottlenecked
#487 [09:23] <asdf> some people said performance dropped in 1.14.x
#488 [09:23] <asdf> you might try an older version, lik 1.8 even
#489 [09:23] <asdf> like*
#490 [09:24] <asdf> 1.12 too, forgot which was suggested ran fastest
#491 [09:25] <earl> pastefile1
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#499 [09:27] <cash> hey guys, so i have a problem i wanted a backup alt just incase of anything, so i downloaded the altening and now it won't let me back into my game on my main
#500 [09:29] <asdf> altening?
#501 [09:30] <cash> ya its a free alt gen
#502 [09:30] <asdf> backup is just copy your files
#503 [09:30] * Justin [webchat@94.129.250.124] has joined #minecrafthelp
#504 [09:31] <asdf> you may have some bad malware there, do you trust it?
#505 [09:31] <cash> no
#506 [09:31] <Justin> does anyone know how to fix the thing where i can't see anyone's skin
#507 [09:31] <asdf> ??> cash tools/hjt
#508 [09:31] <Mightyena> cash: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#509 [09:31] <Mightyena> cash: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#510 [09:31] <cash> so what doi i do to backup my files im not the best at computers
#511 [09:31] <Justin> tesst
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#514 [09:32] <cash> can i trust mighty tea
#515 [09:32] * dominic [webchat@ip5f5acea6.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#516 [09:32] * Night0 [webchat@ool-457fcd68.dyn.optonline.net] has quit. (Client Quit)
#517 [09:32] <asdf> yes
#518 [09:33] * _Amun [webchat@37.231.98.98] has joined #minecrafthelp
#519 [09:33] <_Amun> anyone know how to fix the skins issue in mulitplayer servers
#520 [09:33] <asdf> ?? info/mcleaks
#521 [09:33] * tthelsing [webchat@93-162-133-142-static.301.dk.customer.tdc.net] has joined #minecrafthelp
#522 [09:33] <Mightyena> info/mcleaks: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#523 [09:33] <Mightyena> info/mcleaks: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#524 [09:33] * dominic [webchat@ip5f5acea6.dynamic.kabel-deutschland.de] has quit. (Client Quit)
#525 [09:33] <tthelsing> Hello
#526 [09:33] * asdf [~asdf@2001:5b0:2806:18:a3d:88ff:fe46:fb3d] has quit. (Read error: Connection reset by peer)
#527 [09:33] * asdf [~asdf@2001:5b0:2806:18:a3d:88ff:fe46:fb3d] has joined #minecrafthelp
#528 [09:33] <cash> so how do i run it as administer
#529 [09:33] <_Amun> TEST
#530 [09:34] * _Amun [webchat@37.231.98.98] has quit. (Client Quit)
#531 [09:34] <asdf> right click menu
#532 [09:38] <cash> k i sent it all to that website
#533 [09:38] <asdf> need url
#534 [09:41] <cash> huh
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#536 [09:46] * asdf [~asdf@2001:5b0:2806:18:a3d:88ff:fe46:fb3d] has joined #minecrafthelp
#537 [09:46] <VictorLinkMidna> why i can't play minecraft? it stay in "Mojang" screen loading and don't go into game
#538 [09:46] <asdf> ??> cash tools/hjt
#539 [09:46] <Mightyena> cash: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#540 [09:46] <Mightyena> cash: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#541 [09:48] * asdf [~asdf@2001:5b0:2806:18:a3d:88ff:fe46:fb3d] has quit. (Read error: Connection reset by peer)
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#543 [09:51] * Neldonado [webchat@c-73-67-143-233.hsd1.or.comcast.net] has quit. (Client Quit)
#544 [09:52] <VictorLinkMidna> https://paste.ubuntu.com/p/Knk7qYj69H/
#545 [09:55] * Jason [webchat@cpe-98-156-111-187.kc.res.rr.com] has joined #minecrafthelp
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#550 [09:56] <Jason> My daughter's iPad is stuck on "Purchase in Progress This Shouldn't Take Long" after purchasing the City Mash Up through Apple iTunes. Any advice on how to solve this?
#551 [09:57] * raaghav [webchat@106.198.168.122] has joined #minecrafthelp
#552 [09:57] <raaghav> hi
#553 [09:57] <raaghav> i need help
#554 [09:58] * Jason [webchat@cpe-98-156-111-187.kc.res.rr.com] has quit. (Client Quit)
#555 [09:58] <raaghav> well anybody here
#556 [09:58] <VictorLinkMidna> i updated java, and all my drivers, and i can't play minecraft because it doesn't work, it stay in "mojang" screen loading
#557 [09:58] <raaghav> i cant login after i bought gamr
#558 [09:58] <raaghav> game
#559 [09:59] <raaghav> anybody here
#560 [09:59] <VictorLinkMidna> i use hijack as u say me, and here it is what in the text say
#561 [09:59] <VictorLinkMidna> https://paste.ubuntu.com/p/Knk7qYj69H/
#562 [09:59] <raaghav> wtf is that
#563 [10:00] <VictorLinkMidna> im another user with a problem xd
#564 [10:01] <raaghav> ohh
#565 [10:01] <VictorLinkMidna> i can't play minecraft because it doesn't work trow the "mojang" screen loading
#566 [10:01] <raaghav> well i bought the game but i cant login lol
#567 [10:01] <VictorLinkMidna> u create a mojang account?
#568 [10:01] <raaghav> wats ur rRAM of lappy
#569 [10:01] <raaghav> well i logged on minecraft
#570 [10:02] <raaghav> so i used my gmail account from which i made my minecraft account
#571 [10:02] * bR [webchat@c83-251-166-134.bredband.comhem.se] has quit. (Quit: webchat.esper.net)
#572 [10:02] <VictorLinkMidna> amd radeon r7 200 series
#573 [10:02] <raaghav> it should work then
#574 [10:02] <VictorLinkMidna> yes... i think
#575 [10:02] <raaghav> we have to make a mojang account too
#576 [10:03] <raaghav> ?
#577 [10:03] <VictorLinkMidna> yes
#578 [10:03] <raaghav> ohh thats why i cant play minecraft
#579 [10:03] <raaghav> ohhh
#580 [10:03] <raaghav> well
#581 [10:03] <VictorLinkMidna> the mojang account is the same that microsoft in minecraft
#582 [10:03] <VictorLinkMidna> u know
#583 [10:04] <raaghav> i didint know that i used my gmail account to login lol
#584 [10:04] <raaghav> well what is ur laptop's RAM
#585 [10:04] * Brazzi [webchat@178-84-107-31.dynamic.upc.nl] has joined #minecrafthelp
#586 [10:04] <Brazzi> Greetings
#587 [10:04] <VictorLinkMidna> it's not a laptop
#588 [10:05] * KingofStinky [webchat@ool-2f11f323.dyn.optonline.net] has joined #minecrafthelp
#589 [10:05] <raaghav> ohh what is it
#590 [10:05] <raaghav> well help i cant login from my mojand account when i bought the game
#591 [10:06] <Brazzi> I am trying to log in into my minecraft, yet it now ask for an Email adress (as username). The problem is i dont have one....
#592 [10:06] * HELPPPP [webchat@180-150-64-237.b49640.syd.nbn.aussiebb.net] has joined #minecrafthelp
#593 [10:06] <HELPPPP> hello can anyone help me?
#594 [10:06] * VictorLinkMidna [webchat@185.214.13.161] has quit. (Quit: webchat.esper.net)
#595 [10:06] <HELPPPP> when i launch MC, it just freezes my whole PC
#596 [10:06] <HELPPPP> only happens on version 1.14 and above...
#597 [10:06] <KingofStinky> So I have my mojang account, but I no longer have access to the old email address, since it was a Time Warner email, and I just tried signing in from a new device. The email is now defunct, and I have no idea what the security questions are since I made them years ago.
#598 [10:07] <Brazzi> KingofStinky same problem.
#599 [10:08] <KingofStinky> Sort of yeah haha
#600 [10:08] <KingofStinky> Is there a way to fix this, anybody>
#601 [10:08] <KingofStinky> *?
#602 [10:09] <raaghav> well why i cant log n from my mojang account
#603 [10:10] * dj_gregg26 [webchat@146.66.60.33] has joined #minecrafthelp
#604 [10:11] <dj_gregg26> hi there i doubt you can help but im trying to get hold of an old minecraft account
#605 [10:11] <dj_gregg26> just wondered if there was anyway i could get some help
#606 [10:11] <raaghav> there r no poeple to help
#607 [10:12] <raaghav> here i gueesss
#608 [10:13] <Brazzi> i send 2 weeks ago a ticket to Mojang, still waiting.
#609 [10:13] * JongJong [webchat@host-197.47.177.199.tedata.net] has joined #minecrafthelp
#610 [10:13] <raaghav> ohh i emailed them today when i will get help from them
#611 [10:14] <Brazzi> i mean they make tons of money yet helpdesk they havent invested in -..-
#612 [10:14] * JongJong [webchat@host-197.47.177.199.tedata.net] has quit. (Client Quit)
#613 [10:15] <Brazzi> i received an automatic response that said :
#614 [10:16] * raaghav [webchat@106.198.168.122] has quit. (Quit: webchat.esper.net)
#615 [10:17] <Brazzi> When will I hear back?
#616 [10:17] <Brazzi> We're currently replying to cases received on June 16th. We thank you for your patience and will get to each case as quickly as possible.
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#620 [10:17] <raaghav> hy
#621 [10:17] <Dirtline187> hi
#622 [10:17] <Pablo> Hello
#623 [10:17] <Dirtline187> i have a big problem
#624 [10:17] <Pablo> Same here
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#627 [10:19] <Dirtline187> i have minecraft key bought at mmoga Website. Than i have a new account create at mojang page. Now i will login in MC Launcher but its not work
#628 [10:19] * Boysen [webchat@ti0068a400-3566.bb.online.no] has joined #minecrafthelp
#629 [10:19] <raaghav> same for me
#630 [10:20] <Dirtline187> help from anyone ?
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#632 [10:20] * KingofStinky [webchat@ool-2f11f323.dyn.optonline.net] has quit. (Quit: webchat.esper.net)
#633 [10:21] <Dirtline187> hello?
#634 [10:22] * limnosboy [webchat@ppp141237161112.access.hol.gr] has joined #minecrafthelp
#635 [10:22] <cash> if you scroll up use hijackthis or whatever just follow the mans instruction it works good
#636 [10:22] <limnosboy> hello
#637 [10:23] <limnosboy> i need help
#638 [10:23] * limnosboy [webchat@ppp141237161112.access.hol.gr] has quit. (Client Quit)
#639 [10:23] <Dirtline187> hijack ?
#640 [10:24] <cash> ya
#641 [10:24] <cash> hijackthis
#642 [10:24] <cash> it worked for me
#643 [10:24] * Nev [webchat@88.105.181.37] has joined #minecrafthelp
#644 [10:25] <raaghav> kill the gamee
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#646 [10:25] <Nev> Why wont servers (which arent default) work on minecraft windows 10 edition
#647 [10:30] <Dirtline187> whqt is hijack ?
#648 [10:34] <Nev> unlawfully seize (an aircraft, ship, or vehicle) in transit and force it to go to a different destination or use it for one's own purposes.
#649 [10:38] * angel0 [webchat@209.76.165.67] has joined #minecrafthelp
#650 [10:39] <angel0> so i was wondering if i bought mcpe before 2018 do i still get mcpc
#651 [10:40] * SnOwkhy [webchat@dynamic-ip-181500191237.cable.net.co] has joined #minecrafthelp
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#653 [10:41] * SnOwkhy [webchat@dynamic-ip-181500191237.cable.net.co] has quit. (Client Quit)
#654 [10:41] <angel0> if i bought mcpe before can i get mcpc for free
#655 [10:44] * fbfdfb [webchat@106.198.169.122] has joined #minecrafthelp
#656 [10:44] <fbfdfb> guys plsss help
#657 [10:45] <fbfdfb> i cant login my minecraft account
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#659 [10:49] * qq4qrtttttterwyhjry [webchat@c-98-248-128-41.hsd1.ca.comcast.net] has joined #minecrafthelp
#660 [10:49] * KairePG [webchat@189.84.249.39.cable.gigalink.net.br] has joined #minecrafthelp
#661 [10:50] <KairePG> hello, I recently bought minecraft, but when I try to log into the game it says that my password or email are wrong.
#662 [10:51] <KairePG> I´ve waited for over a day hoping it would get fixed, buto nothing happened
#663 [10:53] * grim [webchat@h-80-19.A328.priv.bahnhof.se] has joined #minecrafthelp
#664 [10:53] <grim> Hello
#665 [10:55] <qq4qrtttttterwyhjry> I have uninstalled or disabled all of the apps/features that i have, but the Minecraft launcher still brings up a black screen that says this:
#666 [10:56] <qq4qrtttttterwyhjry> I have disabled or uninstalled all the things that would block minecraft but the launcher still comes up with a black screen saying this:Unable to save download Name: hr_hr.jsonURL: https://resources.download.minecraft.net/82/82aa94fed9e53f28f8baf3b281ed986df988a4c4 Error details: The process cannot access the file because it is being used by anoth
#667 [10:56] <qq4qrtttttterwyhjry> er process. Attempting to move successful download. Filename on disk: 683e-d37f-5b05-eb9f Path: C:\Users\TEMP\AppData\Local\Temp\683e-d37f-5b05-eb9f Exists: File
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#669 [10:57] <grim> I started my minecraft again after 2 years to play realms with my friends and when i started there was a message saying Upgrade your account... i click the link and write my email, username and password. then i realised i maked a new mojang accout and not migrated my old and i did that on the same email, so now when i trying to migrate my man accou
#670 [10:57] <grim> nt it stands a accout is already verifyed on this email try again later and then i tried too many times and now it stand Error please try again later.. PLease help me
#671 [10:57] <qq4qrtttttterwyhjry> I have disabled or uninstalled all the things that would block minecraft but the launcher still comes up with a black screen saying this:Unable to save download Name: hr_hr.jsonURL: https://resources.download.minecraft.net/82/82aa94fed9e53f28f8baf3b281ed986df988a4c4 Error details: The process cannot access the file because it is being used by anoth
#672 [10:57] <qq4qrtttttterwyhjry> er process. Attempting to move successful download. Filename on disk: 683e-d37f-5b05-eb9f Path: C:\Users\TEMP\AppData\Local\Temp\683e-d37f-5b05-eb9f Exists: File
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#679 [11:06] <Zizo1999> Hi. I cant seem to play the latest version (1.14.4) and everytime i click the play button I keep getting the message "An unexpected issue occurred and the game has crashed. We’re sorry for the inconvenience." I've tried everything! Can someone help?
#680 [11:07] * Blue [webchat@c-71-199-211-239.hsd1.fl.comcast.net] has joined #minecrafthelp
#681 [11:07] * gouL [webchat@pool-108-29-89-118.nycmny.fios.verizon.net] has joined #minecrafthelp
#682 [11:07] <gouL> hello?
#683 [11:07] <Blue> Hey
#684 [11:08] <gouL> ok so i bought minecraft when it came out years ago, i stopped playing and my sister started playing on my account, then she must have made a mojang account with her email, but she doesnt play anymore and i want to playh again but i dont know her email, can i have the mojang account reset to my original email?
#685 [11:09] <Blue> you know how in the launcher you can't delete "latest release" installation? I accidentally downloaded a repost of forge that might have malware and im trying to figure out how to delete that installation from my launcher. Every other installation except the repost and "Latest release" can be deleted except this
#686 [11:09] <Blue> Oh I thought you were a support guy
#687 [11:09] <gouL> lol same
#688 [11:09] <gouL> is there anyone here who can help lol
#689 [11:09] <Blue> IDK i never did this before
#690 [11:09] <Zizo1999> Hi. I cant seem to play the latest version (1.14.4) and everytime i click the play button I keep getting the message "An unexpected issue occurred and the game has crashed. We’re sorry for the inconvenience." I've tried everything! Can someone help?
#691 [11:09] <Blue> good luck with your account
#692 [11:10] <gouL> same to you
#693 [11:10] <Zizo1999> im also waiting
#694 [11:10] <gouL> i sent a like service request with my transaction number and my original emaiol so i hope that works but i was hoping maybe here someone could help me make sure i didi t right
#695 [11:13] * Blue [webchat@c-71-199-211-239.hsd1.fl.comcast.net] has quit. (Quit: webchat.esper.net)
#696 [11:13] <angel0> idk
#697 [11:14] * finn [webchat@ip-88-152-205-180.hsi03.unitymediagroup.de] has joined #minecrafthelp
#698 [11:14] <finn> hi, is there any fix for this issue? https://bugs.mojang.com/browse/MCL-5546
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#701 [11:15] <finn> I've got a brandnew PC with Win10 Pro, no other Software, just minecraft installed.
#702 [11:15] <bee> minecraft says need addition data storage space; but I have plenty. deleted all worlds, save data, and other large games/ screenshots on device
#703 [11:15] <bee> switch
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#705 [11:20] * Will [webchat@212-104-155-80.access.eclipse.net.uk] has joined #minecrafthelp
#706 [11:22] <Will> Hi there! Basically I bought minecraft at least 10 years ago and I can't remember what email address I originally used, so I can't login into the game or website, before I never needed an email address to login it was always my usersname
#707 [11:23] * Greg [webchat@cpe-74-65-23-25.rochester.res.rr.com] has joined #minecrafthelp
#708 [11:25] <Greg> when I press play on the launcher the bar starts to move but when it gets really close to the end it stops and then stops responding or crashes
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#710 [11:26] * Tom [webchat@host86-168-238-104.range86-168.btcentralplus.com] has joined #minecrafthelp
#711 [11:26] <Tom> hello
#712 [11:27] * sdfsa [webchat@c-98-248-128-41.hsd1.ca.comcast.net] has joined #minecrafthelp
#713 [11:27] <Tom> hello are you the person who will be helping me?
#714 [11:27] <sdfsa> I have disabled or uninstalled all the things that would block minecraft but the launcher still comes up with a black screen saying this:Unable to save download Name: hr_hr.jsonURL: https://resources.download.minecraft.net/82/82aa94fed9e53f28f8baf3b281ed986df988a4c4 Error details: The process cannot access the file because it is being used by anoth
#715 [11:27] <sdfsa> er process. Attempting to move successful download. Filename on disk: 683e-d37f-5b05-eb9f Path: C:\Users\TEMP\AppData\Local\Temp\683e-d37f-5b05-eb9f Exists: File
#716 [11:28] <Tom> i have deactivated my account and i cannot reactivate it
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#725 [11:42] <Greg> when I get on the Minecraft launcher I press play and then the red bar starts to move but when it gets really close to the end it just stops and then I cant play because it crashes and this has been going on for a year now I payed almost 30 to play this and I can't even play
#726 [11:42] <Greymagic27> Greg, This issue is usually due to malware blocking the game from launching. Follow the steps Mightyena will send below to run a basic malware scan:
#727 [11:42] <Greymagic27> ??> Greg av/adwcleaner
#728 [11:42] <Mightyena> Greg: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#729 [11:42] <Mightyena> Greg: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
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#731 [11:43] * Furiorex [webchat@37.30.52.152.nat.umts.dynamic.t-mobile.pl] has joined #minecrafthelp
#732 [11:43] <Furiorex> Hi
#733 [11:43] <Greymagic27> Furiorex, Hey. How can we help?
#734 [11:44] <Furiorex> I recently bought a Minecraft game and forgot my security questions I would ask you to reset them I have already written an email to Mojang but still do not reply
#735 [11:45] <Greymagic27> Furiorex, See if this is of any help:
#736 [11:45] <Greymagic27> ??> Furiorex account/challenge/reset
#737 [11:45] <Mightyena> Furiorex: To reset your security questions, go here: https://account.mojang.com/me/changeSecretQuestions
#738 [11:46] <NoMoreSorrow> Hello, every time I launch the game, it crashes with no message whatsoever (it just says that the game crashed). I tried reinstalling Java and Minecraft 3 times but with no success. Tried adjusting UAC, didn't work. I also tried launching the game on a different windows account (admin account) and it works flawlessly there. I don't have any mods, p
#739 [11:46] <NoMoreSorrow> ure vanilla, but in the past, I used to use forge (I don't have it now since I did a clean install). Thanks a lot for your help
#740 [11:46] * Greg [webchat@cpe-74-65-23-25.rochester.res.rr.com] has joined #minecrafthelp
#741 [11:46] <Greymagic27> NoMoreSorrow, Let's take a look at the crash report:
#742 [11:46] <Greymagic27> ??> NoMoreSorrow launcher/log-txt
#743 [11:46] <Mightyena> NoMoreSorrow: We need to see your full launcher log, which is created in the game directory.
#744 [11:46] <Mightyena> NoMoreSorrow: First open your .minecraft folder (If you don't know how to get there, ask), then try to launch the game. Then in the .minecraft folder open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#745 [11:46] <Greg> are u talking to me
#746 [11:47] <Greymagic27> Greg, Only messages starting with your Username are for you (like this: "YourUsername, follow these instructions."). Please ignore any instructions not directed at you.
#747 [11:48] <NoMoreSorrow> Okay, here it is https://paste.ubuntu.com/p/3kNJx5rkHN/
#748 [11:49] <Greymagic27> ??> NoMoreSorrow win/!
#749 [11:49] <Mightyena> NoMoreSorrow: Having exclamation marks or other special characters in your Windows username can break Java, which in turn breaks Minecraft. To fix this issue, either create a new Windows account without any special characters (only A-Z and 0-9), or change the working directory of the launcher.
#750 [11:49] <Mightyena> NoMoreSorrow: See https://minecraftirc.net/support-articles/windows/special-characters/ for more information on working around this problem.
#751 [11:49] * Furiorex [webchat@37.30.52.152.nat.umts.dynamic.t-mobile.pl] has quit. (Quit: webchat.esper.net)
#752 [11:50] <Greg> so I need help when I open up the Minecraft launcher and press play the game starts to load but when it gets really close to fully loading the window it just stops responding and crashes and I don't know what to do
#753 [11:50] <Greymagic27> Greg, Did you run adwcleaner as instructed?
#754 [11:50] <Greg> what is that
#755 [11:51] <Greymagic27> ??> Greg av/adwcleaner
#756 [11:51] <Mightyena> Greg: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#757 [11:51] <Mightyena> Greg: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
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#763 [12:01] * TheCristian98 [webchat@46-214-37-185.next-gen.ro] has joined #minecrafthelp
#764 [12:01] <TheCristian98> Hello.
#765 [12:01] <TheCristian98> Someone can help me?
#766 [12:01] <Greymagic27> TheCristian98, Hi. What's the issue?
#767 [12:02] <TheCristian98> I've got my account hacked...the reply of minecraft help doesnt came...
#768 [12:02] <Greymagic27> TheCristian98, Have you emailed mojang support?
#769 [12:02] <TheCristian98> From 2015 I've got this problem.
#770 [12:02] <TheCristian98> Yes..
#771 [12:02] <Greymagic27> TheCristian98, You'll need to wait for a reply. Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: https://help.mojang.com/customer/portal/articles/359446
#772 [12:02] <TheCristian98> Some hacker changed my email and password...
#773 [12:02] <TheCristian98> I've send all information there, about my ip, location i've created my account...
#774 [12:03] <TheCristian98> It's possible to get it back ?
#775 [12:04] <Greymagic27> TheCristian98, Only mojang can answer that
#776 [12:04] <TheCristian98> :)
#777 [12:04] <TheCristian98> Even if I posted all informations?
#778 [12:04] <Greymagic27> TheCristian98, Yes. Only they can help with account issues
#779 [12:04] <TheCristian98> I don't think I can get my account back :(
#780 [12:05] <Greymagic27> TheCristian98, Wait for mojang to reply. They'll be able to help you further
#781 [12:05] * kimchiou [webchat@58.120.147.241] has joined #minecrafthelp
#782 [12:05] <kimchiou> hello
#783 [12:05] <TheCristian98> But how can a hacker change my email and password without mojang emailing me about that..
#784 [12:05] <Greymagic27> kimchiou, Hey. How can we help?
#785 [12:06] <kimchiou> I already have account of mojang, but I missed it and today I made another account and I could find that I made two account with same e-mail address... former one had paid for minecraft
#786 [12:07] <Greymagic27> ??> kimchiou account/refund
#787 [12:07] <Mightyena> kimchiou: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#788 [12:11] <kimchiou> that is.. If i don't have transaction ID, I can't refund of all?
#789 [12:11] * Greg [webchat@cpe-74-65-23-25.rochester.res.rr.com] has joined #minecrafthelp
#790 [12:11] <Greymagic27> kimchiou, The transaction ID should have come in the email you got when you purchased the game
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#792 [12:13] <Greg> so i am trying to use the malwarebytes cleaner and it is not moving it is just stuck and like 3/4 of the way and i can't close it to try again so it is just stuck
#793 [12:13] <Greymagic27> Greg, Wait a while. It may take some time to scan some larger files
#794 [12:13] <Greg> ok
#795 [12:13] * Greg [webchat@cpe-74-65-23-25.rochester.res.rr.com] has quit. (Client Quit)
#796 [12:14] <kimchiou> I regulary delete my email.. there is nothing.. but I has clue that I already has account for this
#797 [12:14] <Greymagic27> ??> kimchiou account/trans-id
#798 [12:14] <Mightyena> kimchiou: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
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#801 [12:22] <GYB_OW> I know it's been brought up a billion times already, but I just can't seem to find any solution to the "io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed out: no further information:" problem using version 1.14.4 on PC. I've tried everything, un- and reinstalling the game, using the Badlion launcher, nothing's worked yet.
#802 [12:22] <kimchiou> umm... I think i bought this through non-athorized reseller, there is no way to remobe account ?
#803 [12:25] <kimchiou> just remove current one, and return to yester day when there is one account for this address
#804 [12:30] * Christina [webchat@5e02bb84.bb.sky.com] has joined #minecrafthelp
#805 [12:30] <Christina> I am wondering what to do concerning an email issue
#806 [12:31] <Christina> I have been locked out of my email associated with my minecraft account and while trying to migrate it to my new email, i was locked out as well and cannot login
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#809 [12:35] * nubs [webchat@mobile-166-137-115-026.mycingular.net] has joined #minecrafthelp
#810 [12:36] <Griffin> The website no longer allows me to download the game when Im logged in. It prompts me to purchase the game again.
#811 [12:37] * Judith [webchat@89-138-221-90.bb.netvision.net.il] has joined #minecrafthelp
#812 [12:38] <Judith> The game was bought without my permission, i have talked to my son about refunding it, he agreed, and knew it was a mistake. he purchased the game about 3-4 days ago , is there any way to receive my money back?
#813 [12:40] <Judith> Order id ce7e5b55af1b4cafa419bc193299da8c
#814 [12:40] <Judith> Transaction ID: braintree:2rn4en7j
#815 [12:40] <Judith> I saw it was needed,
#816 [12:40] <Judith> So.
#817 [12:40] <Judith> There it is,
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#821 [12:47] <kikoko2> Hey, I have problems with lan servers. The only way I'm able to connect is manually by typing IPv4 address and port. Is there a way to fix that?
#822 [12:48] <kikoko2> so i can connect automatically
#823 [12:49] * Griffin [webchat@149.119.146.2] has quit. (Quit: webchat.esper.net)
#824 [12:52] <kikoko2> Because it must be problem inside minecraft not in the pc because I'm able to connect manually.
#825 [12:53] * kvaoning [webchat@pc-227-86-160-190.cm.vtr.net] has joined #minecrafthelp
#826 [12:54] <kvaoning> hola?
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#830 [13:03] * leo [webchat@5e0be92b.bb.sky.com] has joined #minecrafthelp
#831 [13:03] <leo> ok
#832 [13:04] <leo> Hello?
#833 [13:04] <leo> Hello?
#834 [13:06] * leo [webchat@5e0be92b.bb.sky.com] has left #minecrafthelp
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#836 [13:07] <leo> Why can i not log in? i receive no error message upon logging, simply nothing happens, i have tried other browsers aswell as restarding and turning my pc off
#837 [13:13] * Nickname [webchat@90.249.90.176] has joined #minecrafthelp
#838 [13:13] <Nickname> hello
#839 [13:13] <Nickname> why wont it let me log in
#840 [13:13] <leo> what?
#841 [13:14] <leo> lmao?
#842 [13:14] <Nickname> leo
#843 [13:14] <leo> yea
#844 [13:14] <leo> this bsdsss
#845 [13:15] <Nickname> leo it is matthew
#846 [13:25] * charizardd44 [webchat@ip565fb084.direct-adsl.nl] has joined #minecrafthelp
#847 [13:26] <Zizo1999> Hi. I cant seem to play the latest version (1.14.4) and everytime i click the play button I keep getting the message "An unexpected issue occurred and the game has crashed. We’re sorry for the inconvenience." I've tried everything! Can someone help?
#848 [13:26] * Brazzi [webchat@178-84-107-31.dynamic.upc.nl] has quit. (Quit: webchat.esper.net)
#849 [13:26] <charizardd44> hello . my account got hacked i have acces to it again but i want to know if there is a way to change my email dress
#850 [13:26] <charizardd44> and the hacker also changed my character name wich i cannot change for 30 days is there a way to reverse that ?
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#852 [13:29] * triscuitmafia [webchat@pool-173-75-8-214.pitbpa.fios.verizon.net] has joined #minecrafthelp
#853 [13:30] <triscuitmafia> Hello I went to try to log into my account and I cannot recover my password with my email. When i checked my minecraft id it says someone changed my name a month ago. I think someone hacked my account. I purchased the game back in 2012 i think and cannot find my transaction id. What should i do
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#857 [13:33] <Cooper> So i have this problem where on my main computer i cant login to my account but on my other two computers i can just fine. When i try to login on the browser the login button just changes from green to gray and nothing happens. when trying to log into the laucher on my main computer it says wrong username or password but i know its right because i
#858 [13:33] <Cooper> just logged into two other computers and played. Thx.
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#860 [13:38] * Blincky [webchat@85.137.248.66.dyn.user.ono.com] has joined #minecrafthelp
#861 [13:39] <Blincky> hello, i can't log into my minecraft account
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#863 [13:42] <Blincky> #minecrafthelp hello, i can't log into my minecraft account
#864 [13:42] * hi [webchat@c-73-162-215-132.hsd1.ca.comcast.net] has joined #minecrafthelp
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#867 [13:43] <Tanner_Howland> Im not able to siign back in\
#868 [13:44] <Tanner_Howland> i restarted my cumputer lost my old email i have password
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#871 [13:47] <hi> any helpers on
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#873 [13:59] * max8 [webchat@cpc103064-sgyl39-2-0-cust456.18-2.cable.virginm.net] has joined #minecrafthelp
#874 [14:00] <max8> hello i have a question
#875 [14:01] <max8> about minecraft windows 10
#876 [14:04] * Cesar [webchat@Dinamic-Tigo-191-95-153-65.tigo.com.co] has joined #minecrafthelp
#877 [14:04] <Cesar> hi
#878 [14:04] <max8> hi
#879 [14:04] <max8> can you help??????
#880 [14:05] <Cesar> can you help me?
#881 [14:05] <Cesar> Spanish?
#882 [14:05] <max8> i might be able but i need help my self
#883 [14:05] <max8> no spanish
#884 [14:05] <Cesar> how can I help you
#885 [14:06] <max8> minecraft windows 10
#886 [14:06] <max8> how do i get my code cause i have java
#887 [14:06] <Cesar> when I ask to reset my password and put my email, I don't receive any email to reset my password
#888 [14:07] <max8> did you check your spam box
#889 [14:07] <max8> or did you type in the right email
#890 [14:07] <Cesar> I dont know
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#892 [14:08] <Cesar> I already did that and I can't find it
#893 [14:08] * Chocolatemilk221 [webchat@c-73-88-13-71.hsd1.mn.comcast.net] has joined #minecrafthelp
#894 [14:08] <Cesar> hi
#895 [14:09] <Chocolatemilk221> Hello. I am having trouble logging into minecraft
#896 [14:09] <Cesar> why?
#897 [14:09] <Chocolatemilk221> When I login it says that it's invalid. I tried waiting and reseting my password it still doesn't work.
#898 [14:09] <Cesar> did you write the mail well?
#899 [14:10] <Chocolatemilk221> Yes
#900 [14:10] <Cesar> haha we are already two
#901 [14:10] <Cesar> The problem I have is that I don't get any email to reset my password
#902 [14:11] <Chocolatemilk221> Wierd
#903 [14:11] <Chocolatemilk221> I can't even log into minecraft's website
#904 [14:12] <Chocolatemilk221> I sent mojang a email but they didn't respond yet. I sent it like a week ago
#905 [14:12] <Cesar> I would try for you, but it is forbidden to pass mail
#906 [14:12] <Cesar> you have to wait, I sent it just today
#907 [14:13] <Chocolatemilk221> I might just call there support number and if they don't work I'll just buy minecraft again and hope it works
#908 [14:14] <Cesar> i can't buy minecraft again
#909 [14:15] <Cesar> bye
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#915 [14:35] * Derioyn [webchat@ip-24-50-191-157.user.start.ca] has joined #minecrafthelp
#916 [14:37] <Derioyn> I have an OG minecraft account from beta. its been a few years since i used it and do not have access to the email i used to use and do not remember my password, also microsoft is being not much help.
#917 [14:39] * cnug8 [~cnug8@cpe-67-242-110-179.stny.res.rr.com] has joined #minecrafthelp
#918 [14:41] * talein [webchat@c-24-13-186-197.hsd1.il.comcast.net] has joined #minecrafthelp
#919 [14:41] <talein> hey
#920 [14:41] <Derioyn> Sup
#921 [14:42] <talein> my MC bedrock redeem code has been claimed last year and i dont remember claiming it. is there anyway mojang could give me a new one?
#922 [14:43] <Derioyn> do we all just have problems of is someone here who might be able to help?
#923 [14:44] <talein> i dont know.
#924 [14:44] <Derioyn> k
#925 [14:44] * talein [webchat@c-24-13-186-197.hsd1.il.comcast.net] has quit. (Client Quit)
#926 [14:45] <Derioyn> well this has been 3 days of trying to get my minecraft account back and im tired of waiting.
#927 [14:46] * cnug8 [~cnug8@cpe-67-242-110-179.stny.res.rr.com] has quit. (Quit: Going offline, see ya! (www.adiirc.com))
#928 [14:47] * Chris [webchat@p54A4BA24.dip0.t-ipconnect.de] has joined #minecrafthelp
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#930 [14:49] * THEOALEXANDRE [webchat@b5d5f568.virtua.com.br] has joined #minecrafthelp
#931 [14:49] <THEOALEXANDRE> BOA TARDE
#932 [14:49] <THEOALEXANDRE> NAO CONSIGO BAIXAR O JOGO NO MEU PC
#933 [14:49] <THEOALEXANDRE> COMPREI E NAO BAIXA
#934 [14:50] <THEOALEXANDRE> O QUE FAÇO
#935 [14:51] <Derioyn> kk no reply im gunna wait another 30 minutes and then im calling im tired of waiting
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#937 [15:04] * hedi_4eve_TN [webchat@IGLD-80-230-230-141.inter.net.il] has joined #minecrafthelp
#938 [15:05] <hedi_4eve_TN> hello!
#939 [15:06] * Zach [webchat@mta-162-154-238-115.kya.rr.com] has joined #minecrafthelp
#940 [15:06] <Zach> hi!
#941 [15:07] * Zach is now known as Guest10430
#942 [15:07] <Guest10430> hello
#943 [15:07] <Guest10430> Im soon to transition from Windows to Linux
#944 [15:07] <Guest10430> and i was wondering how i could make such a transition
#945 [15:08] <Guest10430> to install minecraft
#946 [15:08] <Guest10430> once is done
#947 [15:08] * lavadoom4 [webchat@c-24-99-15-184.hsd1.ga.comcast.net] has joined #minecrafthelp
#948 [15:08] <lavadoom4> hello?
#949 [15:08] <Guest10430> hi
#950 [15:09] <lavadoom4> I am having issues with my account log-in. I believe my account had been hacked and deleted.
#951 [15:09] <lavadoom4> When I attempt to create a new account with my old username there is not a "username taken" error message
#952 [15:09] * Guest10430 [webchat@mta-162-154-238-115.kya.rr.com] has quit. (Client Quit)
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#955 [15:12] * Cowyss [webchat@host190.102.251.183.dynamic.pacificonet.cl] has joined #minecrafthelp
#956 [15:13] <hedi_4eve_TN> someone changed my e-mail address and my password so is it possible to get my account back by ani chance
#957 [15:13] <hedi_4eve_TN> any*
#958 [15:13] * rylan [webchat@cpe-172-113-149-165.socal.res.rr.com] has joined #minecrafthelp
#959 [15:14] <lavadoom4> the answer is pretty much now
#960 [15:14] <lavadoom4> no
#961 [15:14] <lavadoom4> The same thing happened to me and thousands of other people
#962 [15:14] * Frankmore [webchat@c-73-3-210-113.hsd1.co.comcast.net] has joined #minecrafthelp
#963 [15:14] * Galaxy_2Alex [~Odysseius@cpc104498-sgyl40-2-0-cust162.18-2.cable.virginm.net] has joined #minecrafthelp
#964 [15:14] <lavadoom4> I haven't been able to get help from anyone and mojang's "support" email is on like a 2 month waiting list
#965 [15:14] <Frankmore> Hello I cannot remember my email or anywhere to find the transaction id
#966 [15:15] <lavadoom4> good luck sir
#967 [15:15] <rylan> how do me and my friends play together in java
#968 [15:15] <Frankmore> well thanks
#969 [15:15] <lavadoom4> the same thing is happening to a ton of people
#970 [15:15] <lavadoom4> check on minecraft.com
#971 [15:15] <lavadoom4> go to the buy game section
#972 [15:15] <lavadoom4> and type in your old username
#973 [15:15] <lavadoom4> see if it's still been taken
#974 [15:16] <lavadoom4> Because, I believe my account was deleted.
#975 [15:16] <Cowyss> hello, when trying to enter minecraft realms I get an invalid session error, please restart the game. I have restarted the game many times and it still appears.
#976 [15:16] * Derioyn [webchat@ip-24-50-191-157.user.start.ca] has quit. (Quit: webchat.esper.net)
#977 [15:16] <Frankmore> this chat is joke
#978 [15:16] <Frankmore> there is now volunteers
#979 [15:17] * John [webchat@h-176-10-249-67.NA.cust.bahnhof.se] has joined #minecrafthelp
#980 [15:17] <lavadoom4> Mojang at the moment is a joke
#981 [15:17] * Frankmore [webchat@c-73-3-210-113.hsd1.co.comcast.net] has quit. (Client Quit)
#982 [15:17] <John> Hi
#983 [15:17] <lavadoom4> hello
#984 [15:17] <lavadoom4> account issues?
#985 [15:17] * John is now known as Guest58585
#986 [15:17] <Guest58585> Yeah
#987 [15:17] <lavadoom4> figured
#988 [15:17] <lavadoom4> you're screwed.
#989 [15:17] <Guest58585> Why?
#990 [15:18] <lavadoom4> because the volunteers are nowhere to be found
#991 [15:18] <Guest58585> lol why
#992 [15:18] <lavadoom4> and mojang's support email has a 2 month pileup
#993 [15:18] <Guest58585> fking ripo
#994 [15:18] <Guest58585> who r u
#995 [15:18] <lavadoom4> They're currently reviewing issues from "June 16th"
#996 [15:18] <lavadoom4> I'm a person with account issues
#997 [15:18] <lavadoom4> who took the time to dig a little deeper
#998 [15:18] <Guest58585> yeah m2
#999 [15:18] <lavadoom4> I checked into making a new account
#1000 [15:19] <lavadoom4> seems my username isn't even taken anymore
#1001 [15:19] <Guest58585> yeah i can play but i just need to change securety questions
#1002 [15:19] <lavadoom4> Either they had a giant data breach in which thousands or millions of accounts were compromised and deleted
#1003 [15:19] <lavadoom4> or they've lost our data
#1004 [15:19] <Guest58585> rip
#1005 [15:19] <lavadoom4> you can change security questions on mojang account support
#1006 [15:19] <lavadoom4> should be able to send an email to get them changed
#1007 [15:20] <Guest58585> yeah but i dont remember the questions and when i got the mail i need to type them in
#1008 [15:20] <Guest58585> just a loop
#1009 [15:20] * Ghost_Fan_666 [webchat@c-67-169-179-224.hsd1.ca.comcast.net] has joined #minecrafthelp
#1010 [15:21] <Guest58585> hey
#1011 [15:21] <Ghost_Fan_666> hello
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#1013 [15:22] <Guest58585> lavadoom4
#1014 [15:23] * Guest58585 [webchat@h-176-10-249-67.NA.cust.bahnhof.se] has quit. (Quit: webchat.esper.net)
#1015 [15:25] * Lord_of_Life [~Lord@46.217.156.20] has quit. (Ping timeout: 202 seconds)
#1016 [15:25] <lavadoom4> yes
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#1018 [15:26] * ba7888b72413a16a [~ba7888b72@66.109.211.150] has joined #minecrafthelp
#1019 [15:26] <violentfern453> Had a Minecraft account years ago,but but both my emails are not working
#1020 [15:27] * ya_boi [webchat@162.247.210.79] has joined #minecrafthelp
#1021 [15:27] <violentfern453> I trid email recovery but no emails were sent
#1022 [15:27] * Lord_of_Life [~Lord@77.28.121.238] has joined #minecrafthelp
#1023 [15:28] <lavadoom4> it's okay
#1024 [15:28] <ya_boi> I am trying to login to win 10 version and I click sign in and it asks me to buy the game...I already have it through redeemed code
#1025 [15:28] <lavadoom4> No idea
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#1029 [15:30] <Puper__Papa> how do I reset my Minecraft setting?
#1030 [15:31] * violentfern453 [webchat@adsl-75-30-68-125.dsl.scrm01.sbcglobal.net] has quit. (Client Quit)
#1031 [15:31] <isglass9> why does it say "invalid session" every time i try to log in?
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#1034 [15:38] * Neeka [webchat@pool-72-73-17-26.clppva.fios.verizon.net] has joined #minecrafthelp
#1035 [15:40] <Neeka> Hi recently I've been having trouble playing Minecraft Java Edition. When I click play it launches up but it always crashes on the Mojang logo. I have tried several times deleting Minecraft and reinstalling it. I have updated and restarted my computer but nothing seems to be working, any help?
#1036 [15:42] * Calarificus [webchat@66-168-10-24.dhcp.stpt.wi.charter.com] has joined #minecrafthelp
#1037 [15:44] <Calarificus> Hello i payed to renew my realm on Xbox one and when I try to access it it says "something went wrong your purchase succeeded"
#1038 [15:45] * rylan [webchat@cpe-172-113-149-165.socal.res.rr.com] has quit. (Quit: webchat.esper.net)
#1039 [15:45] * Cindy [webchat@c-73-86-204-159.hsd1.md.comcast.net] has joined #minecrafthelp
#1040 [15:45] <Cindy> when i play minecraft some of the servers say can't resolve hostname
#1041 [15:47] * Calarificus [webchat@66-168-10-24.dhcp.stpt.wi.charter.com] has quit. (Quit: webchat.esper.net)
#1042 [15:55] <Cindy> some of minecraft server work fine and others say can't reslove hostname?
#1043 [15:57] * RepeatOffender [webchat@108.62.202.228] has joined #minecrafthelp
#1044 [16:02] <RepeatOffender> Every PC reset login/password doesn't save on homepage and the details no longer work
#1045 [16:05] * Hinoobme [webchat@pool-70-109-62-237.clppva.fios.verizon.net] has joined #minecrafthelp
#1046 [16:06] <Hinoobme> I do not know my email I used with my account
#1047 [16:07] * lavadoom4 [webchat@c-24-99-15-184.hsd1.ga.comcast.net] has quit. (Quit: webchat.esper.net)
#1048 [16:07] <Hinoobme> Hello?
#1049 [16:08] * Jake [webchat@64.106.111.78] has joined #minecrafthelp
#1050 [16:09] * ba7888b72413a16a [~ba7888b72@66.109.211.150] has quit. (Quit: WeeChat 2.5)
#1051 [16:09] <Jake> Yo, how can I change my email when I don't have access to my old one?
#1052 [16:09] * RepeatOffender [webchat@108.62.202.228] has quit. (Quit: webchat.esper.net)
#1053 [16:11] <GreyVulpine> For account issues, please file a support ticket: https://help.mojang.com/customer/portal/emails/new
#1054 [16:11] <Cindy> when i play minecraft some of the servers say can't resolve hostname? some of minecraft server work fine and others say can't reslove hostname?
#1055 [16:12] * ba7888b72413a16a [~ba7888b72@66.109.211.150] has joined #minecrafthelp
#1056 [16:13] <GreyVulpine> Then they're not running on that hostname
#1057 [16:15] * Jake [webchat@64.106.111.78] has quit. (Quit: webchat.esper.net)
#1058 [16:18] <Cindy> ? i tryed ask for other ip but the say the same thing my friedn can get in
#1059 [16:19] * LaPapaExaltada [webchat@cliente3.optiwisp.cl] has joined #minecrafthelp
#1060 [16:21] <LaPapaExaltada> Hi i cant log on my account i tried several times in a month, i tried changing my password but doesn't worked. What can i do?
#1061 [16:21] * isglass9 [webchat@h-158-174-187-204.NA.cust.bahnhof.se] has quit. (Quit: webchat.esper.net)
#1062 [16:22] <GreyVulpine> For account issues, please file a support ticket: https://help.mojang.com/customer/portal/emails/new
#1063 [16:26] <Cindy> my friends can get in with the ip o.O but it sat that for me that wired
#1064 [16:26] <Cindy> sayed*
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#1069 [16:31] <viv> Hey, I'm not sure what's wrong with my account but I can't log into the minecraft or the website. I've changed my password about 4 times already and my account has been migrated so I know you use my email to log in. I'm just not sure what to do.
#1070 [16:31] * amadeus [webchat@h79-138-119-71.cust.a3fiber.se] has joined #minecrafthelp
#1071 [16:32] <amadeus> hey
#1072 [16:33] * xavian [webchat@ip-217-103-39-47.ip.prioritytelecom.net] has joined #minecrafthelp
#1073 [16:34] <xavian> i cant login on the launcher
#1074 [16:36] <amadeus> #minecrafthelp i need help
#1075 [16:37] <xavian> me to
#1076 [16:43] <amadeus> hello!
#1077 [16:44] * Panda [webchat@b01b860e.bb.sky.com] has joined #minecrafthelp
#1078 [16:44] * MrPink [webchat@c-98-254-205-67.hsd1.fl.comcast.net] has joined #minecrafthelp
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#1080 [16:45] <MrPink> Can someone help me. I have my transaction ID for when I bought premium in 2017 but for some reason when I log in it's showing that I don't own the game
#1081 [16:45] <MrPink> It also says that I already migrated my account
#1082 [16:46] <amadeus> hi MrPink, do you know you email and password?
#1083 [16:46] <MrPink> Yes amadeus
#1084 [16:46] * Ari [webchat@c-73-119-141-250.hsd1.ma.comcast.net] has joined #minecrafthelp
#1085 [16:46] * Jack [webchat@S010664777d8e3b33.cg.shawcable.net] has joined #minecrafthelp
#1086 [16:46] <Ari> How do I connect and play with an xbox one user from my pc?
#1087 [16:46] <amadeus> Okey, and you cant login to it?
#1088 [16:46] <amadeus> MrPink
#1089 [16:47] <Jack> i logged in and verifyed with the code but login doesnt work
#1090 [16:47] * Jack is now known as Guest80699
#1091 [16:47] <MrPink> amadeus I can log in but it's saying I need to verify the game
#1092 [16:47] <Guest80699> hello
#1093 [16:47] <Ari> I can log into my account, but it wont let me play with my brother who is playing with xbox one
#1094 [16:47] * Guest80699 [webchat@S010664777d8e3b33.cg.shawcable.net] has quit. (Client Quit)
#1095 [16:48] <amadeus> MrPink, Okey i see, im going to talk to my assisten and i be right back :)
#1096 [16:48] <Ari> Thank you
#1097 [16:48] * GoCrazyGoStupid [webchat@ip70-162-240-217.ph.ph.cox.net] has joined #minecrafthelp
#1098 [16:49] <Ari> How do I play cross platform with xbox one people?
#1099 [16:49] <GoCrazyGoStupid> I forgot what user name i used for my old minecraft account therefore i cant login
#1100 [16:49] <GoCrazyGoStupid> #minecrafthelp I forgot what user name i used for my old minecraft account therefore i cant login
#1101 [16:49] <amadeus> Ari if you send me you discord name so can we talk there and i can show you more. okey? :)
#1102 [16:50] <Ari> What is discord?
#1103 [16:50] <GoCrazyGoStupid> lo
#1104 [16:50] <GoCrazyGoStupid> lol*
#1105 [16:50] * GoCrazyGoStupid [webchat@ip70-162-240-217.ph.ph.cox.net] has quit. (Client Quit)
#1106 [16:50] <amadeus> Ari is a talk app but if you dont have it its fine :)
#1107 [16:53] <MrPink> Okay amadeus
#1108 [17:01] * amadeus [webchat@h79-138-119-71.cust.a3fiber.se] has quit. (Quit: webchat.esper.net)
#1109 [17:02] * AndrewPH6 [webchat@h79-138-119-71.cust.a3fiber.se] has joined #minecrafthelp
#1110 [17:02] <AndrewPH6> Ari are you here?
#1111 [17:02] <Ari> yes
#1112 [17:03] <AndrewPH6> Ari go msg
#1113 [17:03] * libi123 [webchat@h-34-211.A333.priv.bahnhof.se] has joined #minecrafthelp
#1114 [17:03] * libi123 [webchat@h-34-211.A333.priv.bahnhof.se] has quit. (Client Quit)
#1115 [17:03] <MrPink> Welp guess nobody can help lol
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#1123 [17:07] <Hec7875> I have a very old minecraft account from java, it included a redeemable code for windows 10 version
#1124 [17:07] <Hec7875> I tried to use the key for a minecraft for windows 10 key but it says it was redeemed
#1125 [17:08] <AndrewPH6> @MrPink hi
#1126 [17:09] * Ari [webchat@c-73-119-141-250.hsd1.ma.comcast.net] has joined #minecrafthelp
#1127 [17:09] <AndrewPH6> Ari Check msg ari :)
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#1132 [17:12] <Rem> I bought minecraft in like 2012 or 2013. I just recently got access back to my old email, but am not receiving account recovery emails. Not sure what to do at thisp oint and I'm not buying the game a second time. Please help?
#1133 [17:12] * John [webchat@78-71-77-70-no25.tbcn.telia.com] has joined #minecrafthelp
#1134 [17:13] * Ari [webchat@c-73-119-141-250.hsd1.ma.comcast.net] has quit. (Client Quit)
#1135 [17:13] * John is now known as Guest95043
#1136 [17:13] <Rem> I bought minecraft in like 2012 or 2013. I just recently got access back to my old email, but am not receiving account recovery emails. Not sure what to do at thisp oint and I'm not buying the game a second time. Please help?
#1137 [17:17] <AndrewPH6> someone who need help?
#1138 [17:20] <Rem> ya
#1139 [17:20] <Rem> I bought minecraft in like 2012 or 2013. I just recently got access back to my old email, but am not receiving account recovery emails. Not sure what to do at thisp oint and I'm not buying the game a second time. Please help?
#1140 [17:20] <Neeka> Hi recently I've been having trouble playing Minecraft Java Edition. When I click play it launches up but it always crashes on the Mojang logo. I have tried several times deleting Minecraft and reinstalling it. I have updated and restarted my computer but nothing seems to be working, any help?
#1141 [17:20] * Jraqn [webchat@bc109236.bendcable.com] has joined #minecrafthelp
#1142 [17:22] <Jraqn> dealing with issue loading the game. keep getting game crash messages after updating windows dxdiag log: https://paste.ubuntu.com/p/ZkJzSh83hk/
#1143 [17:22] <AndrewPH6> Neeka msg me
#1144 [17:23] * AndrewPH6 [webchat@h79-138-119-71.cust.a3fiber.se] has quit. (Quit: webchat.esper.net)
#1145 [17:24] * AndrewPH6 [webchat@h79-138-119-71.cust.a3fiber.se] has joined #minecrafthelp
#1146 [17:24] * Bala_Achada [webchat@bacdd073.virtua.com.br] has joined #minecrafthelp
#1147 [17:24] <AndrewPH6> Neeka send me a msg again
#1148 [17:25] <Rem> I bought minecraft in like 2012 or 2013. I just recently got access back to my old email, but am not receiving account recovery emails. Not sure what to do at thisp oint and I'm not buying the game a second time. Please help?
#1149 [17:25] <Guest95043> hello, I have problem, AndrewPH6 can you help?
#1150 [17:25] * Bala_Achada [webchat@bacdd073.virtua.com.br] has quit. (Client Quit)
#1151 [17:26] <AndrewPH6> Guest95043 yes come msg
#1152 [17:26] <AndrewPH6> Neeka are you still here?
#1153 [17:26] * DarkNoddy [~mordi@ti0020a400-2810.bb.online.no] has quit. ()
#1154 [17:28] <Jraqn> game keeps crashing no matter what version i use. I just updated windows and now my game wont work. help Please
#1155 [17:29] <Neeka> Yes
#1156 [17:29] <AndrewPH6> Neeka send me an msg so we cant talk private
#1157 [17:29] <Neeka> Okay I did
#1158 [17:29] <AndrewPH6> i cant se that send me again
#1159 [17:30] <Neeka> I did
#1160 [17:36] * GameMaster87 [webchat@ip68-227-105-219.ok.ok.cox.net] has joined #minecrafthelp
#1161 [17:37] <GameMaster87> Im getting the io netty network unreachable error. Help!
#1162 [17:37] * Jraqn [webchat@bc109236.bendcable.com] has quit. (Quit: webchat.esper.net)
#1163 [17:39] <AndrewPH6> GameMaster87 i help you in a bit :)
#1164 [17:44] * JRZSayain [webchat@97-89-98-58.dhcp.ahvl.nc.charter.com] has joined #minecrafthelp
#1165 [17:45] * Milandor [webchat@S010630fd38dd4d13.vc.shawcable.net] has joined #minecrafthelp
#1166 [17:45] <Rem> I bought minecraft in like 2012 or 2013. I just recently got access back to my old email, but am not receiving account recovery emails. Not sure what to do at thisp oint and I'm not buying the game a second time. Please help?
#1167 [17:45] <Milandor> Hello, how can I recover my username form an old minecraft account ? (I have email and password)
#1168 [17:47] <AndrewPH6> Milandor send me an msg :)
#1169 [17:47] <JRZSayain> Hello! It's been a few days since i'm not able to login to my account on my computer that I play Minecraft on. I'm able to login on literally any other device except the computer I play it on. Any ideas?
#1170 [17:47] <AndrewPH6> JRZSayain i think i need to clean your cashe for you
#1171 [17:48] * Jack [webchat@162.249.48.248] has joined #minecrafthelp
#1172 [17:48] <JRZSayain> Please.
#1173 [17:48] * Jack is now known as Guest66259
#1174 [17:49] * DarkNoddy [~mordi@ti0020a400-2810.bb.online.no] has joined #minecrafthelp
#1175 [17:49] <Guest66259> Okay so I got on my account this morning and noticed my favorite Minecraft world on my ps4 is gone and it was out of nowhere so I need help getting it back.
#1176 [17:52] * Thomas [webchat@162.251.9.26] has joined #minecrafthelp
#1177 [17:52] <Milandor> Hello, how can I recover my username form an old minecraft account ? (I have email and password)
#1178 [17:52] <Thomas> I have purchased the wrong version and did not figure this out till recently
#1179 [17:52] <Thomas> am i going to lose all my progress on my 30 day realm?
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#1184 [17:55] * jack [webchat@162.249.48.248] has joined #minecrafthelp
#1185 [17:56] * jack is now known as Guest61425
#1186 [17:57] <Guest61425> Can you help me get a world that was deleted off my ps4, I got on this morning to play and noticed the world that I have been Playing for the past couple days was gone.
#1187 [17:57] <Thomas> hello
#1188 [17:57] <AndrewPH6> Thomas yes send me an msg :)
#1189 [17:57] <Thomas> i need customer support, what is this the lobby
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#1191 [17:58] <Guest61425> hello
#1192 [17:59] <viv> Hey, I've been having login issues for a while. I've changed my password multiple times, restarted my computer, there isn't an internet issue, my account is migrated so I know to use my email for login. Nothing is working.
#1193 [17:59] * Guest61425 [webchat@162.249.48.248] has quit. (Client Quit)
#1194 [18:01] <AndrewPH6> viv write me an msg :)
#1195 [18:02] * ICE9 [webchat@104.143.178.86] has joined #minecrafthelp
#1196 [18:03] <Neeka> Don't listen to AndrewPH6 he's pretending to be an admin
#1197 [18:03] <ICE9> Need some help with migrating my account. My login credentials are supposedly incorrect on the migration website although I know they are correect.
#1198 [18:05] * Neeka [webchat@pool-72-73-17-26.clppva.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#1199 [18:06] * needhelp [~webchat@2600:1007:b11c:eb2d:0:48:e8ca:a901] has joined #minecrafthelp
#1200 [18:07] <needhelp> Hello? Got an issue with minecraft, can't seem to login.
#1201 [18:07] <AndrewPH6> needhelp send me msg :)
#1202 [18:07] <needhelp> How do I do that?
#1203 [18:07] <Kealper> perhaps all general support should be kept channel-wide
#1204 [18:07] <AndrewPH6> needhelp click on me and then press direct messeage
#1205 [18:09] * amadeus [webchat@h79-138-119-71.cust.a3fiber.se] has joined #minecrafthelp
#1206 [18:09] <amadeus> Kealper hi can you help me fast?
#1207 [18:10] <Kealper> how suspicious of you, AndrewPH6
#1208 [18:12] <Kealper> to be clear, my initial message was directed at you, please keep general support in the main channel chat, for everyones' safety
#1209 [18:12] * sebastien [webchat@CPEa456cc472d5e-CMa456cc472d5c.cpe.net.cable.rogers.com] has joined #minecrafthelp
#1210 [18:12] * YourPalSal_ [webchat@CPE00fc8d544453-CM00fc8d544450.cpe.net.cable.rogers.com] has joined #minecrafthelp
#1211 [18:12] <YourPalSal_> hello
#1212 [18:12] <sebastien> hello
#1213 [18:12] <YourPalSal_> I need help man
#1214 [18:12] <sebastien> Absol
#1215 [18:13] <sebastien> hello
#1216 [18:13] * ICE9 [webchat@104.143.178.86] has quit. (Quit: webchat.esper.net)
#1217 [18:13] <amadeus> Kealper i need help fast if you can :)
#1218 [18:13] <sebastien> i need help
#1219 [18:13] * Kealper kicked AndrewPH6 from #minecrafthelp (Reason: ndrewPH6 :AndrewPH6)
#1220 [18:13] <YourPalSal_> help us
#1221 [18:13] * Kealper kicked amadeus from #minecrafthelp (Reason: madeus :I'm sure you do)
#1222 [18:13] <YourPalSal_> please
#1223 [18:14] <YourPalSal_> EY MAN HELP ME
#1224 [18:15] <sebastien> Blease man
#1225 [18:15] <YourPalSal_> BLEASEEEE MANNN
#1226 [18:16] <Kealper> mention what you need help with, and maybe someone knows the answer and can help
#1227 [18:16] <Kealper> you miss all the shots you don't take, etc
#1228 [18:16] <sebastien> um i have a problem with a server
#1229 [18:16] * RIP [webchat@99-42-185-212.lightspeed.cicril.sbcglobal.net] has joined #minecrafthelp
#1230 [18:17] <Kealper> a specific server, or the server software?
#1231 [18:17] * RIP [webchat@99-42-185-212.lightspeed.cicril.sbcglobal.net] has quit. (Client Quit)
#1232 [18:17] <sebastien> im hosting a official minecraft server and recently i have expeirenced some reall weird glitches and i have no clue what to do
#1233 [18:17] <sebastien> for example there are 0 mob drops including xp
#1234 [18:17] <sebastien> mobs do not spawn
#1235 [18:18] <sebastien> and chunks are getting changed and augmented randomly
#1236 [18:19] * Ecrafter11 [webchat@104-55-9-110.lightspeed.knvltn.sbcglobal.net] has joined #minecrafthelp
#1237 [18:19] <sebastien> some will even get reset to what they were origanally or complett changed for example we had one chunk just turn into a desert biome
#1238 [18:20] <Ecrafter11> Hello I cant change migrate my old premium account
#1239 [18:20] <Ecrafter11> Help please
#1240 [18:20] <GreyVulpine> For account issues, please file a support ticket: https://help.mojang.com/customer/portal/emails/new
#1241 [18:20] * Ecrafter11 [webchat@104-55-9-110.lightspeed.knvltn.sbcglobal.net] has quit. (Client Quit)
#1242 [18:20] <viv> "you miss all the shots you don't take - Wayne Gretzky" -Michael Scott
#1243 [18:20] <YourPalSal_> BRO
#1244 [18:20] <YourPalSal_> HELP US
#1245 [18:20] <YourPalSal_> BLEASE MAN
#1246 [18:21] <YourPalSal_> SOMEONE RESPOND TO THAT MAN
#1247 [18:21] <YourPalSal_> BLEASE
#1248 [18:21] <Kealper> yall need to calm down
#1249 [18:21] <GreyVulpine> Yeah, settle down there.
#1250 [18:21] <Kealper> this isn't a voice chat, people need to have time to type things
#1251 [18:21] <YourPalSal_> ok sry man
#1252 [18:22] <Kealper> have you tried a new, completely blank server as a test? like just copying over the minecraft server executable itself without any configs, and just starting it up to let it generate all new everything, and logging in?
#1253 [18:23] * Thomas [webchat@162.251.9.26] has quit. (Quit: webchat.esper.net)
#1254 [18:24] <sebastien> no i have not but i will try now
#1255 [18:24] <YourPalSal_> what if it is still the same?
#1256 [18:24] <YourPalSal_> what do we do then?
#1257 [18:25] <Kealper> if i were in that situation, my next step would be to try it on a different computer
#1258 [18:25] <YourPalSal_> ok
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#1262 [18:36] <VictorLinkMidna> hi, i need help... i'm trying to play Minecraft and i can't because it doesn't work because "Java (SE) Bynari doesn't work
#1263 [18:36] <VictorLinkMidna> i updated java and... nothin
#1264 [18:36] <VictorLinkMidna> nothing...
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#1266 [18:45] * viv [webchat@route.via.gtt.net] has joined #minecrafthelp
#1267 [18:45] <viv> Hey, I've been having login issues for a while. I've changed my password multiple times, restarted my computer, there isn't an internet issue, my account is migrated so I know to use my email for login. Nothing is working.
#1268 [18:51] * Marco2222 [webchat@cpe-186-18-14-90.telecentro-reversos.com.ar] has joined #minecrafthelp
#1269 [18:53] <Marco2222> I need help buying the minecraft java edition for a while and the transaction is not complete yet
#1270 [19:06] * zero_og [webchat@32-179.helsingenetovanaker.se] has joined #minecrafthelp
#1271 [19:12] * bia [webchat@104-0-127-178.lightspeed.hstntx.sbcglobal.net] has joined #minecrafthelp
#1272 [19:13] <bia> I keep getting error
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#1276 [19:31] * tripin [webchat@139.28.216.173] has joined #minecrafthelp
#1277 [19:32] <tripin> Hey all, hope you're doing well. Just a really quick question, according to this link (https://help.mojang.com/customer/en/portal/articles/359446-when-will-i-hear-back-) on Mojang's Support site, it says they are still responding to support requests made on June 16. This doesn't seem right, that's over 2 mths ago. Does anyone know if that's an erro
#1278 [19:32] <tripin> r?
#1279 [19:33] <tripin> Just asking cause I recently sent in a support request with no response.
#1280 [19:33] * Boon [webchat@134.41.219.214] has joined #minecrafthelp
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#1282 [19:35] <Boon> Hey. I just bought the game on PS4 but I'm having trouble logging in. It says I need to sign into PSN which I already am and then won't let me play even in offline mod. I have a second user profile on my PS4 without a PSN account attached to it and that one works just fine. What's going onand how do I fix it?
#1283 [19:35] * Carlosv [webchat@cpe-66-74-34-243.dc.res.rr.com] has joined #minecrafthelp
#1284 [19:35] <Carlosv> i need help logging in to my minecraft account
#1285 [19:36] * Save1 [webchat@ip70-171-167-40.om.om.cox.net] has joined #minecrafthelp
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#1287 [19:38] * Thomas [webchat@162.251.9.26] has joined #minecrafthelp
#1288 [19:38] <Thomas> hello
#1289 [19:38] <Carlosv> hey
#1290 [19:39] * tripin [webchat@139.28.216.173] has quit. (Quit: webchat.esper.net)
#1291 [19:39] <Thomas> can my version be switched or refunded and if so will i lose all progress?
#1292 [19:39] <Thomas> can my version be switched or refunded and if so will i lose all progress?
#1293 [19:39] * Carlosv [webchat@cpe-66-74-34-243.dc.res.rr.com] has left #minecrafthelp
#1294 [19:40] <Boon> No. You'll lose everything
#1295 [19:41] * Boon [webchat@134.41.219.214] has quit. (Quit: webchat.esper.net)
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#1298 [19:51] <lexipecsi> hey could someone help me out my game randomly crashed and now its not letting me load it back up
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#1300 [20:03] <Jake> hey i have the unable to save download problem, i have tried looking for this everywhere and have found that my error details are different form all i have seen on the internet, the details say: the process cannot access the file being used by another process. i have no idea what that means and i have been trying to fix this for a couple weeks
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#1303 [20:07] <SakiKJP> so, minecraft won't let me login.
#1304 [20:13] * Dog [webchat@c-73-248-56-167.hsd1.nj.comcast.net] has joined #minecrafthelp
#1305 [20:14] * Rolder [webchat@108-220-196-165.lightspeed.bcvloh.sbcglobal.net] has joined #minecrafthelp
#1306 [20:14] <Dog> Im having trouble migrating to a mojang account because i dont know what email was used for the original account, and i keep getting redirected to a help page but it doesnt describe the problem
#1307 [20:15] * Jake [webchat@5acba03f.bb.sky.com] has quit. (Quit: webchat.esper.net)
#1308 [20:17] <Rolder> I believe my account was migrated without my permission. I've already submitted the original Transaction ID to Support but is there anything else I can do? I've been waiting on a response from them for a little over two weeks :(
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#1313 [20:31] * jackyg [webchat@host109-152-143-180.range109-152.btcentralplus.com] has joined #minecrafthelp
#1314 [20:31] <jackyg> Hi, when i load into minecraft (1.14) it gets stuck on the mojang loading screen and does not load, why does this do this?
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#1316 [20:41] <jackyg> hello?
#1317 [20:51] * imdead [webchat@c-69-250-233-64.hsd1.md.comcast.net] has joined #minecrafthelp
#1318 [20:52] <imdead> Why is my game crashing at startup?
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#1320 [20:57] * devilgamerpro [webchat@pc-173-75-45-190.cm.vtr.net] has joined #minecrafthelp
#1321 [20:57] <devilgamerpro> hola , el canal esta disponible en español
#1322 [21:02] <devilgamerpro> I can't log in to my account, an incorrect email error or password comes out, I'm afraid of losing my account forever.
#1323 [21:02] <devilgamerpro> I have waited 1 day and nothing, I tried to change my password and I do not receive the gmail.
#1324 [21:15] * Blacknightez [webchat@ip68-6-204-97.sd.sd.cox.net] has joined #minecrafthelp
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#1326 [21:18] * Justin [webchat@d209-89-215-35.abhsia.telus.net] has joined #minecrafthelp
#1327 [21:20] <Justin> Hi, I made a minecraft account years ago and I do not know the password for this account. When i try to do the password recovery, I do not receive an email even though I do know the email is correct because I have the email that states that I migrated the account to that email. I also was able to make a new account with said email showing that ther
#1328 [21:20] <Justin> e is no account already linked to that email even though i do have the migration email. I just am unsure on how i can recover my account
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#1331 [21:30] <idk> i deleted the optifine mod and i have done everything that the internet has to say but i still cant launch minecraft java edition
#1332 [21:33] * iamtheallknowing [webchat@ip68-110-72-242.ph.ph.cox.net] has joined #minecrafthelp
#1333 [21:33] * hi [webchat@50.34.80.120] has joined #minecrafthelp
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#1335 [21:34] * devilgamerpro [webchat@pc-173-75-45-190.cm.vtr.net] has joined #minecrafthelp
#1336 [21:36] <devilgamerpro> I have an error in my account that when I start an error "email or incorrect password", I tried to create another account with that gmail and it was created, now I am afraid that my minecraft account will be deleted.
#1337 [21:37] <hi> i tried installing optifine but it didnt work, in fact even my non-modded versions didnt work so i deleted it, but the same thing happened, i have tried everything in the forums but it still didnt work. What do i do
#1338 [21:38] * idk [webchat@50.34.80.120] has quit. (Quit: webchat.esper.net)
#1339 [21:39] * DJGangar [webchat@d50-92-16-25.bchsia.telus.net] has joined #minecrafthelp
#1340 [21:40] <devilgamerpro> can you log in to your account?
#1341 [21:40] <DJGangar> no
#1342 [21:41] <Rolder> I believe my account was migrated without my permission. I've already submitted the original Transaction ID to Support but is there anything else I can do? I've been waiting on a response from them for a little over two weeks :(
#1343 [21:42] * DJGangar [webchat@d50-92-16-25.bchsia.telus.net] has quit. (Client Quit)
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#1346 [21:52] <isaac> hello
#1347 [21:54] <isaac> i forgot the password for my mojang account, and dont have access to the email used to create the account. What can i do?
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#1350 [21:57] <SleepyPanda> Hi. My minecraft Java keeps crashing. I can't open the 1.10 version and up. Only the 1.9 versions and down. If I try opening the latest version it will load then crash and says the game has crashed. If i open like the 1.9 version i can play for like 10 seconds before it crashes again. Help?
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#1356 [22:12] <Leigha> Helllo
#1357 [22:12] <Leigha> Any Volunteers here?
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#1361 [22:39] <josh6> game crashes when world loads in
#1362 [22:40] <josh6> any suggestions?
#1363 [22:41] <ev> Hi, I am having a Launching game failed error. Unable to locate the Java runtime when I press play on the launcher - googling doesn't seem to be very helpful :(
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#1365 [23:01] * _CocaCole_ [webchat@S0106688f2ecbaa43.ca.shawcable.net] has joined #minecrafthelp
#1366 [23:03] <_CocaCole_> I went on to my mojang account page to redeem my Minecraft for Windows 10 code and when I went on there, it said it was already redeemed. However, I never redeemed that code and I would like to get help with this.
#1367 [23:03] * Jose [webchat@cpe-76-175-6-6.socal.res.rr.com] has joined #minecrafthelp
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#1369 [23:04] <Jose> my account was migrated to mojang a long time ago and I can not log in
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#1372 [23:12] * Andrew0 [webchat@174-134-240-16.res.bhn.net] has joined #minecrafthelp
#1373 [23:12] <kittykat> how do i fix my minecraft from crashing?
#1374 [23:12] <Andrew0> I bought minecraft java edition and I can't play the java edition
#1375 [23:13] <Andrew0> it crashes and the screen is super pixelated
#1376 [23:13] * ColinT [webchat@210.195.139.4] has joined #minecrafthelp
#1377 [23:13] <ColinT> Hi, I have forgotten my password for my minecraft account
#1378 [23:13] * Andrew0 [webchat@174-134-240-16.res.bhn.net] has quit. (Client Quit)
#1379 [23:14] <ColinT> Then I click forget my password but I dont get an email to reset my password
#1380 [23:17] * kittykat [webchat@c-71-62-154-102.hsd1.va.comcast.net] has quit. (Quit: webchat.esper.net)
#1381 [23:23] * j0 [webchat@ip68-4-238-14.oc.oc.cox.net] has joined #minecrafthelp
#1382 [23:24] <j0> crash code 1
#1383 [23:25] <j0> how do you solve that problem
#1384 [23:25] * j0 [webchat@ip68-4-238-14.oc.oc.cox.net] has quit. (Client Quit)
#1385 [23:34] * Kaixue [webchat@115.133.127.15] has joined #minecrafthelp
#1386 [23:36] <Kaixue> hello i just bought the game today but through my phone. i have no problem login in the minecraft.net website. Then when i tried to login the website, (inserted email and password) but nothing happened. it doesnt even said than i have inserted wrong password but i can login through my phone no problem.
#1387 [23:37] <Kaixue> i cant login the website through my laptop
#1388 [23:38] <Kaixue> i also cant login the minecraft launcher. it says invalid email or password
#1389 [23:40] * JV [webchat@mobile-107-77-205-83.mobile.att.net] has joined #minecrafthelp
#1390 [23:45] * Canklez [webchat@76-231-25-26.lightspeed.sntcca.sbcglobal.net] has joined #minecrafthelp
#1391 [23:45] <Canklez> Is it possible for mojang to remove my email from my hacked account so i can use it to make another account with it?
#1392 [23:45] <GreyVulpine> We can't answer that, contact mojang
#1393 [23:45] <GreyVulpine> For account issues, please file a support ticket: https://help.mojang.com/customer/portal/emails/new
#1394 [23:46] <JV> So i recently downloaded minecraft on my windows 10 PC. I had no issues up until the point the i wanted to explore more options with minecraft. So first off i tried to join servers. The mainpage suggested or top rated servers work just fine but when i try to join any exterior server it ends up not working. Also i tried to join a multiplayer game wi
#1395 [23:46] <JV> th one of my friends. the same problem occured i don't know if it something that i am not doing right or what the problem is.
#1396 [23:46] <Canklez> I have already send one in and they say to be patient but they've passed the day that i send my ticket
#1397 [23:47] <Canklez> Should i send another?
#1398 [23:47] <GreyVulpine> Yes
#1399 [23:49] <_CocaCole_> It says that my code for Minecraft for Windows 10 is already redeemed, but I never redeemed it. Is there anything that can be done?
#1400 [23:50] <GreyVulpine> For account issues, please file a support ticket: https://help.mojang.com/customer/portal/emails/new
#1401 [23:53] <JV> Windows 10 PC. Whether i try to join an external server or a multiplayer game the response i get is "unable to connect to world" what might the problem be
#1402 [23:53] * _CocaCole_ [webchat@S0106688f2ecbaa43.ca.shawcable.net] has quit. (Quit: webchat.esper.net)
#1403 [23:53] <GreyVulpine> JV - https://answers.microsoft.com/en-us/windows/forum/all/minecraft-windows-10-edition-unable-to-connect-to/a6d1103a-885a-45f7-a292-7ed5e47f5379
#1404 [23:54] <JV> Thank you
#1405 [23:54] * joerjb [webchat@cpe-67-247-75-1.rochester.res.rr.com] has joined #minecrafthelp
#1406 [23:54] <joerjb> anybody on?
#1407 [23:55] <joerjb> im trying to transfer my account onto my own email, my father bought me the game so long ago, and he has recently passed and i have no access to the email or anything
#1408 [23:55] <GreyVulpine> For account issues, please file a support ticket: https://help.mojang.com/customer/portal/emails/new
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