#1 [00:23] * Cody1 [webchat@wtbyon9412w-lp140-01-70-52-170-71.dsl.bell.ca] has joined #minecrafthelp
#2 [00:23] <Cody1> hey i have a problem
#3 [00:23] * Hari [webchat@89-201-185-78.dsl.optinet.hr] has joined #minecrafthelp
#4 [00:24] <Cody1> i deactivated my account and i kinda wanna get it back
#5 [00:25] <Hari> hi i have been trying to login into my account on this pc and i cant but when i have event tired logging into multiple diffrent account but nothing works but my friend can connect to the account that i tried connecting into
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#7 [00:29] * Hari [webchat@89-201-185-78.dsl.optinet.hr] has quit. (Quit: webchat.esper.net)
#8 [00:38] * Doug [webchat@76-203-17-24.lightspeed.frokca.sbcglobal.net] has joined #minecrafthelp
#9 [00:39] <Doug> I'm having issues downloading Minecraft and I've already bought it
#10 [00:42] * Haydo [webchat@cpe-1-158-2-200.nb14.nsw.asp.telstra.net] has joined #minecrafthelp
#11 [00:43] <Doug> are you the support guy?
#12 [00:43] <Haydo> I cannot log into my account. I have done some research and it has said "Change your password then wait 24 hours" ( because i have put in the password incorrectly too many times ) so i did that. And not today is the 24 hour mark and i still can not log in with my new password.
#13 [00:43] <GreyVulpine> For account issues, file a support ticket through : https://help.mojang.com/customer/portal/emails/new
#14 [00:43] * Doug [webchat@76-203-17-24.lightspeed.frokca.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#15 [00:44] <Haydo> Already did. Still have yet to get back to me after 48 hours
#16 [00:44] <GreyVulpine> https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#17 [00:44] <Haydo> So i will noy have an account for another week or 2 ?
#18 [00:44] <Haydo> Cool
#19 [00:44] <Haydo> nice
#20 [00:45] <Haydo> So there is nothing else i can try?
#21 [00:45] <GreyVulpine> Has it ever worked before?
#22 [00:47] <Haydo> Yes
#23 [00:47] <GreyVulpine> So, what happened between then and now?
#24 [00:51] * Menkopi [webchat@072-183-032-246.res.spectrum.com] has joined #minecrafthelp
#25 [00:53] <Menkopi> Hello! Hope all is well to whom it may concern. I've had a Minecraft Premium account since 2012 and can't seem to receive any information as to resetting my password. I've sent multiple help requests and my final and most recent one I attached a file showing proof of my conversion to a mojang account. I just want to play minecraft again... please h
#26 [00:53] <Menkopi> elp :c
#27 [00:54] <GreyVulpine> If you've sent in a ticket, all you can do is wait for a response. https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#28 [00:54] <Menkopi> I sent in a ticket on August 15th.
#29 [00:54] * clannad12w [webchat@cpe-74-131-234-118.kya.res.rr.com] has joined #minecrafthelp
#30 [00:56] <Menkopi> Hello
#31 [00:56] <GreyVulpine> Yeah, Mojang Support's been backlogged a couple months for a while
#32 [00:57] <Menkopi> Ahh, that's really unfortunate :c
#33 [01:17] * livpote [webchat@61.75.61.226] has joined #minecrafthelp
#34 [01:18] <livpote> i have forgotten my minecraft email & password but have managed to find the payment paypal transaction ID for the purchasw
#35 [01:18] <livpote> I send this info to mojang but have not received any response for over a week
#36 [01:18] * livpote [webchat@61.75.61.226] has quit. (Client Quit)
#37 [01:20] * bildramer [~bildramer@athedsl-361572.home.otenet.gr] has quit. (Ping timeout: 190 seconds)
#38 [01:39] * liam2 [webchat@pstnon1203w-grc-05-174-89-136-126.dsl.bell.ca] has joined #minecrafthelp
#39 [01:39] <liam2> can you refund minecraft?
#40 [01:46] * liam2 [webchat@pstnon1203w-grc-05-174-89-136-126.dsl.bell.ca] has quit. (Quit: webchat.esper.net)
#41 [02:24] * krozzex [webchat@ti0077a430-0203.bb.online.no] has joined #minecrafthelp
#42 [02:24] * krozzex [webchat@ti0077a430-0203.bb.online.no] has quit. (Client Quit)
#43 [02:39] * Gabi [webchat@59.12.154.60] has joined #minecrafthelp
#44 [02:39] <Gabi> I need help with making a purchase on the mojang website. It says there is an error with my card information which there is not. I called my bank and they confirmed there is no issue. Please Help!
#45 [02:49] * Gabi [webchat@59.12.154.60] has quit. (Quit: webchat.esper.net)
#46 [02:58] * Jamme [webchat@cpc72335-sotn15-2-0-cust692.15-1.cable.virginm.net] has joined #minecrafthelp
#47 [02:58] <Jamme> Hello !
#48 [02:58] * krozzex [webchat@148122142009.sia.telenor.net] has joined #minecrafthelp
#49 [02:59] <Jamme> ok, i have a problem. i got minecraft 4 days ago but i was on vacation. so i got an account and redeemed it, and when i came back i tried signing in and said "Invalid email address or password. Forgot your password?" please help!
#50 [02:59] <krozzex> I can't log into the minecraft launcher on my PC, but I can log into the account on my laptop just fine. I have double checked the information and it is correct... what can I do?
#51 [03:00] <Jamme> i dont even have the launcher yet and i am having problems
#52 [03:00] <Jamme> can u believe that!
#53 [03:00] <krozzex> I know, just got Minecraft the other day too
#54 [03:01] <Jamme> i sent them an email. they have to help me
#55 [03:01] <Jamme> like i am so upset
#56 [03:01] <Jamme> ive had no problems getting other games except minecraft
#57 [03:02] <Jamme> i forgot the security answer though, that was my bad
#58 [03:02] <Jamme> but now i cannot even log in
#59 [03:02] <Jamme> i sent a reset password email. but i got nothing
#60 [03:02] <Jamme> i think my email has been changed
#61 [03:02] <Jamme> BUt how?
#62 [03:07] * NonToxik [webchat@188.22.70.115.static.exetel.com.au] has joined #minecrafthelp
#63 [03:07] <NonToxik> Hi
#64 [03:08] <NonToxik> So I a, having this problem
#65 [03:08] <NonToxik> Where I open minecraft java (I recently bought today), and it downloads perfectly
#66 [03:08] <NonToxik> But when it is loading , it gets stuck near the end and stays on not responding
#67 [03:09] <NonToxik> I waited for about 30 mins but my problem is not fixed
#68 [03:09] <NonToxik> Thank you
#69 [03:10] * NonToxik [webchat@188.22.70.115.static.exetel.com.au] has quit. (Client Quit)
#70 [03:12] * Jamme [webchat@cpc72335-sotn15-2-0-cust692.15-1.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#71 [03:14] * Josh8 [webchat@host-217-214-148-140.mobileonline.telia.com] has joined #minecrafthelp
#72 [03:15] <Josh8> I'm trying to download Minecraft but get the error message "The process cannot access the file because it is being used by another process." and I don't see "ByteFence" on my computer
#73 [03:17] * Creeperhugger250 [webchat@S0106f0f24986c743.gv.shawcable.net] has joined #minecrafthelp
#74 [03:18] <Creeperhugger250> help
#75 [03:21] * Josh8 [webchat@host-217-214-148-140.mobileonline.telia.com] has quit. (Quit: webchat.esper.net)
#76 [03:23] * krozzex [webchat@148122142009.sia.telenor.net] has quit. (Quit: webchat.esper.net)
#77 [03:26] * Lord_of_Life [~Lord@77.28.123.126] has joined #minecrafthelp
#78 [03:29] * Haydo [webchat@cpe-1-158-2-200.nb14.nsw.asp.telstra.net] has quit. (Quit: webchat.esper.net)
#79 [03:31] * Lord_of_Life_ [~Lord@77.28.121.30] has quit. (Ping timeout: 378 seconds)
#80 [03:33] <Creeperhugger250> I bought the game years ago now is asking me to buy it again
#81 [03:33] * Crovo [webchat@cpe-188-252-150-91.zg5.cable.xnet.hr] has joined #minecrafthelp
#82 [03:35] <Crovo> i cant log into minecraft on my pc but on my laptop and friends pc it works
#83 [03:36] * Crovo [webchat@cpe-188-252-150-91.zg5.cable.xnet.hr] has quit. (Client Quit)
#84 [03:36] * asdf [~asdf@67.142.112.88] has quit. (Read error: Connection reset by peer)
#85 [03:38] * rockit559 [webchat@14-203-253-126.tpgi.com.au] has joined #minecrafthelp
#86 [03:39] <rockit559> hello
#87 [03:39] <rockit559> i am having troubles migrating my old mc acc to a mojang acc
#88 [03:44] * rayzo [webchat@c-73-215-7-198.hsd1.nj.comcast.net] has joined #minecrafthelp
#89 [03:44] <rayzo> Hi, I can't login to my account even though I'm using the same password as I've always used
#90 [03:45] * Nacholbre [webchat@fixed-187-189-106-48.totalplay.net] has joined #minecrafthelp
#91 [03:46] <Nacholbre> i cant log in page dose not move on pc
#92 [03:46] * Nacholbre [webchat@fixed-187-189-106-48.totalplay.net] has quit. (Client Quit)
#93 [03:48] * Haley [webchat@cpe-124-183-130-4.vb02.vic.asp.telstra.net] has joined #minecrafthelp
#94 [03:49] <Haley> Hello, I keep getting this in my debug.log file https://i.imgur.com/M1RGshC.png
#95 [03:50] <Haley> The launcher wont let me go into online mode and i dont know what to do
#96 [03:50] <Haley> Its happening on both my computers for java edition
#97 [03:50] <Haley> and all 3 of my accounts
#98 [03:52] <Haley> I have restarted my launcher, PC, and Router
#99 [03:58] * huzen133 [webchat@UE78.57.digi.net.my] has joined #minecrafthelp
#100 [03:58] <huzen133> hi
#101 [03:59] <huzen133> i'd like to ask if i can get back the redeem codes for Minecraft for Windows 10 that comes with Minecraft Java edition
#102 [03:59] <huzen133> i believe it was stolen from me as i saw its redemption date was 11th October 2017
#103 [04:00] <huzen133> I just found out those who bought minecraft back when it was still in Java can get the Windows 10 version for free.
#104 [04:00] <huzen133> and the codes were in my mojang account (which i believe was also hacked, since it was redeemed in Singapore, I am based in Malaysia)
#105 [04:03] <Haley> this channel isnt run by mojang, you'll need to contact mojang for help with that
#106 [04:03] <huzen133> alright i will
#107 [04:03] * huzen133 [webchat@UE78.57.digi.net.my] has quit. (Quit: webchat.esper.net)
#108 [04:04] * krazzykangaroo [webchat@cpe-58-166-192-215.4cbp-r-962.cha.qld.bigpond.net.au] has joined #minecrafthelp
#109 [04:05] * rayzo [webchat@c-73-215-7-198.hsd1.nj.comcast.net] has quit. (Quit: webchat.esper.net)
#110 [04:05] <krazzykangaroo> hi i was wanting to know if theres a way to conect my miecraft windows 10 ed info and profile to the java ed thanks
#111 [04:09] <Greymagic27> krazzykangaroo, Hey. There isn't any way to connect those profiles
#112 [04:09] * srfafa [webchat@121.78.135.1] has quit. (Quit: webchat.esper.net)
#113 [04:10] <krazzykangaroo> oh ok thankyou can i play with people on java from windows 10 ed
#114 [04:11] <Greymagic27> krazzykangaroo, You won't be able to. If you want to play with people using the windows 10 edition you will need to own and then play that edition
#115 [04:12] <krazzykangaroo> ok thankyou i have that edition and just got the java edition (you cant put the mods into 10 ed can you
#116 [04:15] <Greymagic27> krazzykangaroo, No, you can't
#117 [04:16] <krazzykangaroo> ok thankyou very much for your help
#118 [04:16] <Greymagic27> No problem! Enjoy the rest of your day :)
#119 [04:21] * TryHardPecMan [webchat@x4d0211ce.dyn.telefonica.de] has joined #minecrafthelp
#120 [04:22] <TryHardPecMan> I forgot my password and my email
#121 [04:22] <Greymagic27> TryHardPecMan, Hey. Have you emailed mojang about getting those details back?
#122 [04:23] <TryHardPecMan> no
#123 [04:23] <TryHardPecMan> how does it work
#124 [04:24] <Greymagic27> ??> TryHardPecMan account/send-email
#125 [04:24] <Mightyena> TryHardPecMan: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#126 [04:24] <Mightyena> TryHardPecMan: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#127 [04:24] <TryHardPecMan> thanks for help
#128 [04:25] <TryHardPecMan> but i don't know my id
#129 [04:25] <TryHardPecMan> too
#130 [04:25] <Greymagic27> ??> TryHardPecMan account/trans-id
#131 [04:25] <Mightyena> TryHardPecMan: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#132 [04:29] * giorgi [webchat@213.200.31.49] has joined #minecrafthelp
#133 [04:29] <giorgi> Hello,I was wondering if there is any way of re-activating a de-activated account
#134 [04:30] <Greymagic27> giorgi, Hey. To do that you'll need to email mojang with as much information as possible
#135 [04:30] <Greymagic27> ??> giorgi account/send-email
#136 [04:30] <Mightyena> giorgi: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#137 [04:30] <Mightyena> giorgi: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#138 [04:30] <giorgi> Yep already did that,thought I'd just ask here as well,thanks !
#139 [04:31] <Greymagic27> giorgi, As we're only volunteers we don't have any hold over accounts. You will need to wait for a reply from mojang
#140 [04:31] <giorgi> alrighty
#141 [04:31] * giorgi [webchat@213.200.31.49] has quit. (Client Quit)
#142 [04:49] * kelvindutch [webchat@rt144bb44-46-33.routit.net] has joined #minecrafthelp
#143 [04:49] <kelvindutch> Hi Guys, Bit of a situation here
#144 [04:49] <Greymagic27> kelvindutch, Hey. What's the problem?
#145 [04:50] <kelvindutch> so i lost my account from 2011. I'm not sure about the email (might have been a temporary one) but i only have 2 options in my username
#146 [04:50] <kelvindutch> so i can't migrate i can't figure something out what to do..
#147 [04:50] <Greymagic27> kelvindutch, Have you emailed mojang about getting your account details back?
#148 [04:51] <kelvindutch> i jsut did. but the e-mail also referred me to this chat so i figured i give it a try
#149 [04:51] <Greymagic27> kelvindutch, We are volunteers (we are not Mojang) who help with Java Edition technial issues, such as client crashes. We help with account issues when they're technical, such as VPN software loaded, but we cannont solve issues with your account.
#150 [04:52] <kelvindutch> no but you might have a clue what steps i could take. Not here for account info. Just maybe some pointers i missed
#151 [04:52] <Greymagic27> kelvindutch, Only mojang can help with account issues. The only pointer I can give you is to wait for a reply from them
#152 [04:53] <kelvindutch> cool thanks
#153 [04:53] <kelvindutch> in that case i did the right thing but it never hurts to check it out with people who have the knowledge haha
#154 [04:54] * WeeZerS_01 [webchat@245.124.122.78.rev.sfr.net] has joined #minecrafthelp
#155 [04:54] <WeeZerS_01> The game crashed whilst initializing game
#156 [04:54] <WeeZerS_01> Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
#157 [04:55] <WeeZerS_01> I can not start the game, I get error messages
#158 [04:56] <WeeZerS_01> The game crashed whilst initializing game Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
#159 [04:56] <Greymagic27> ??> WeeZerS_01 win/dxdiag
#160 [04:56] <Mightyena> WeeZerS_01: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#161 [04:59] * Augenblick [webchat@mail.lk-row.de] has joined #minecrafthelp
#162 [05:01] * Augenblick [webchat@mail.lk-row.de] has quit. (Client Quit)
#163 [05:04] * alex6 [webchat@213.200.31.49] has joined #minecrafthelp
#164 [05:05] * WeeZerS_01 [webchat@245.124.122.78.rev.sfr.net] has quit. (Quit: webchat.esper.net)
#165 [05:05] <alex6> Is there a way to recover a transaction ID if its gone completely ? the thing is I lost the email where I had TID received,I also changed my paypal account so there is no way to login back to that account
#166 [05:06] <Greymagic27> ??> alex6 account/trans-id
#167 [05:06] <Mightyena> alex6: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#168 [05:07] <alex6> I've read that article but as I mentioned I do not have access to those accounts (Paypal and email) where TID could've been
#169 [05:09] <Greymagic27> alex6, If you can't find it miss that box out
#170 [05:09] <alex6> So it is not necessary to have a TID in order to email mojang about certain topics ?
#171 [05:10] <Greymagic27> alex6, You do need a transaction ID, but as you can't find it you'll need to miss that box out or put 'can't find' in it
#172 [05:10] <alex6> ah I see,thanks for the information
#173 [05:20] * InNeed [webchat@cpe-172-192-136-120.qld.foxtel.net.au] has joined #minecrafthelp
#174 [05:20] <InNeed> Hey, i need some help
#175 [05:20] * TheSilentLink [~TheSilent@2a00:23c5:c184:4000:59d:5fb1:ce55:eb20] has quit. (Quit: Good Bye! My bouncer has probably crashed or lost connection to the internet...)
#176 [05:21] <InNeed> I'm trying to purchase minecraft java edition online and there seems to be an issue on each attempt to purchase it.
#177 [05:22] * asdf [~asdf@67.142.112.89] has joined #minecrafthelp
#178 [05:22] <Greymagic27> InNeed, Hey. What does it say when you try to purchase the game?
#179 [05:23] <InNeed> one second, i will check again
#180 [05:24] * mon [webchat@120.29.75.156] has joined #minecrafthelp
#181 [05:24] <mon> help
#182 [05:24] <mon> help
#183 [05:24] <Greymagic27> mon, Hey. What's the problem?
#184 [05:25] <mon> i cant find email verification from mojang
#185 [05:25] <InNeed> "an error occured while placing your order, please verify credit card info and try again"
#186 [05:25] <Greymagic27> mon, Are you checking the correct email?
#187 [05:25] <mon> i tried to many times send again and again and
#188 [05:25] <mon> yes
#189 [05:25] <InNeed> Wont let me purchase the game basically
#190 [05:25] <Greymagic27> InNeed, This could be being caused by incompatable software on your PC. Let's make sure that you don't have any programs known to cause this issue. HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Follow the steps which Mightyena will send below:
#191 [05:25] <Greymagic27> ??> InNeed tools/hjt
#192 [05:25] <Mightyena> InNeed: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#193 [05:25] <Mightyena> InNeed: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#194 [05:25] <InNeed> i rang up my bank and they said its not an issue of my card or my bank
#195 [05:26] <mon> i cannot get mojang system emails
#196 [05:28] * mon [webchat@120.29.75.156] has quit. (Client Quit)
#197 [05:28] <InNeed> Is hijackthis safe?
#198 [05:28] * rockit559 [webchat@14-203-253-126.tpgi.com.au] has quit. (Quit: webchat.esper.net)
#199 [05:28] * mon [webchat@120.29.75.156] has joined #minecrafthelp
#200 [05:28] <mon> cannot get mojang system details
#201 [05:28] <mon> help please
#202 [05:29] <mon> i already tried all instruction in the internet
#203 [05:29] <mon> i check my junk and spam and theres nothing
#204 [05:29] <mon> why
#205 [05:29] <mon> help
#206 [05:29] * Absol kicked mon from #minecrafthelp (Reason: on :Stop spamming)
#207 [05:30] * TheSilentLink [~TheSilent@2a00:23c5:c184:4000:59d:5fb1:ce55:eb20] has joined #minecrafthelp
#208 [05:30] * mon [webchat@120.29.75.156] has joined #minecrafthelp
#209 [05:30] <mon> :(
#210 [05:31] * mon [webchat@120.29.75.156] has quit. (Client Quit)
#211 [05:32] <Greymagic27> InNeed, Yes it is. We use it here on a daily basis to solve half of our issues. It even has its own wiki page: https://en.wikipedia.org/wiki/HijackThis
#212 [05:32] * shabu [webchat@120.29.75.156] has joined #minecrafthelp
#213 [05:32] <shabu> who want shabu
#214 [05:32] <Greymagic27> ??> shabu account/email-missing
#215 [05:32] <Mightyena> shabu: If you are not getting emails from Mojang, please read this article for common reasons for that: https://help.mojang.com/customer/portal/articles/542001-cannot-get-mojang-system-emails
#216 [05:32] <Mightyena> shabu: Please be aware that emails can take up to two hours to arrive. Some ISP email providers like AOL, Comcast, Gmx and General-purpose email providers like Hotmail have known issues with dropping Mojang emails. If you use one of those, use another provider like Gmail.
#217 [05:32] <Mightyena> shabu: If none of this helps, you may need to contact Mojang. If you do, make sure you receive a confirmation email after sending an account support request.
#218 [05:32] <InNeed> ok, so how would this program detect my issue?
#219 [05:33] * shabu [webchat@120.29.75.156] has quit. (Client Quit)
#220 [05:33] <Greymagic27> InNeed, The program will give us a list of every running process on your PC. From there we can determine if any programs are causing your issue
#221 [05:35] * Huy [webchat@pa49-199-238-162.pa.vic.optusnet.com.au] has joined #minecrafthelp
#222 [05:35] <Huy> hi
#223 [05:35] <Greymagic27> Huy, Hey. How can we help?
#224 [05:36] <Huy> there is something that happened when i connect to my friend's lan network
#225 [05:37] <Huy> it said that "Internal Exception: java.io.IOException: An existing connection was forcibly closed by the remote host.
#226 [05:37] <Huy> can u help me with it?
#227 [05:37] <Greymagic27> Huy, Let's make sure nothing on your PC is causing the issue. HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Follow the steps which Mightyena will send below:
#228 [05:37] <Greymagic27> ??> Huy tools/hjt
#229 [05:37] <Mightyena> Huy: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#230 [05:37] <Mightyena> Huy: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#231 [05:39] <Huy> can u tell me what exactly what is this app about
#232 [05:39] <Greymagic27> Huy, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information.
#233 [05:39] <Huy> so how can i use it
#234 [05:39] * monkeyboypv [webchat@72-24-243-36.cpe.cableone.net] has joined #minecrafthelp
#235 [05:40] <Greymagic27> Huy, Read the steps Mightyena sent above
#236 [05:40] * monkeyboypv [webchat@72-24-243-36.cpe.cableone.net] has quit. (Client Quit)
#237 [05:45] * _kaval [webchat@37.131.10.109.rev.sfr.net] has joined #minecrafthelp
#238 [05:47] <_kaval> Hi, I bought minecraft java edition around 2 weeks ago and I still haven't managed to log into the launcher yet. I get an 'invalid email or password' error, even though i checked again and changed the password just to be sure.
#239 [05:47] <Greymagic27> ??> _kaval tools/hjt
#240 [05:47] <Mightyena> _kaval: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#241 [05:47] <Mightyena> _kaval: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#242 [05:47] <Greymagic27> _kaval, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information.
#243 [05:51] * udiiz [webchat@185.120.126.1.NAT-DSL.099.net.il] has joined #minecrafthelp
#244 [05:51] <udiiz> hey
#245 [05:51] <udiiz> is someone here ?
#246 [05:51] <Greymagic27> udiiz, Hi! How can we help?
#247 [05:52] <udiiz> Having trouble migrating my account
#248 [05:52] <Greymagic27> udiiz, What sort of trouble?
#249 [05:52] <udiiz> it says If your account was created after November 2012 or if it has been migrated, use your email. Otherwise use your username.
#250 [05:53] <_kaval> I'm having issues with hijackthis
#251 [05:53] <Greymagic27> _kaval, What sort of issue?
#252 [05:53] <_kaval> it says i don't have required permissions
#253 [05:53] <Greymagic27> _kaval, Close the tool and run it as administrator
#254 [05:53] <udiiz> but my friend treid to acsses the account after the fail i got and he did get in to the account !
#255 [05:54] <udiiz> and i cant get in
#256 [05:54] <Greymagic27> ??> udiiz tools/hjt
#257 [05:54] <Mightyena> udiiz: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#258 [05:54] <Mightyena> udiiz: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#259 [05:54] <_kaval> alright, here's the log
#260 [05:54] <_kaval> https://paste.ubuntu.com/p/bV4pXbY2gf/
#261 [05:55] <udiiz> what is that thing
#262 [05:55] <Greymagic27> udiiz, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information.
#263 [05:55] <Greymagic27> _kaval, Remove hamachi
#264 [05:55] * MrBaming [webchat@185.148.54.3] has joined #minecrafthelp
#265 [05:55] <MrBaming> hi, i have a problem
#266 [05:56] <_kaval> should I uninstall it?
#267 [05:56] <Greymagic27> _kaval, Yes please
#268 [05:56] <_kaval> cause I use it for other games
#269 [05:56] <Greymagic27> _kaval, Also uninstall protonVPN
#270 [05:56] <udiiz> so how could it help me ?
#271 [05:56] <MrBaming> eeey greymagic i know you, you helped me before
#272 [05:56] <Greymagic27> udiiz, Because your issue is most likely caused by incompatible software
#273 [05:56] <Greymagic27> MrBaming, Hi :) How can I help?
#274 [05:57] <MrBaming> one of my worlds got deleted
#275 [05:57] <MrBaming> i just opened the game and in wasnt here
#276 [05:57] <Greymagic27> MrBaming, Does it display in your saves folder?
#277 [05:57] <MrBaming> i think that is in the folder
#278 [05:57] * Muddydragon [webchat@cpc125276-lewi24-2-0-cust326.2-4.cable.virginm.net] has joined #minecrafthelp
#279 [05:57] <MrBaming> sorry for bad english im from spain
#280 [05:58] * Klawdek [webchat@65.79.129.85] has joined #minecrafthelp
#281 [05:58] <Muddydragon> Hi, I bought Minecraft back in 2012 but my account seems to have forgotten and I can no longer download it, it only lets me buy it again
#282 [05:58] <Greymagic27> Muddydragon, Does it display that you own the game here? https://account.mojang.com/
#283 [05:58] <Muddydragon> No
#284 [05:58] <MrBaming> the world is still in the folder but doesnt appear in the game
#285 [05:58] * _kaval [webchat@37.131.10.109.rev.sfr.net] has quit. (Quit: webchat.esper.net)
#286 [05:59] <Klawdek> There are are a number of instructions that claim the designs of Field Masoned (In java edittion) can be crafted all of them are different and none of them work. Is there any way to make these designs?
#287 [05:59] <Greymagic27> MrBaming, Go into the world, do you have a level.dat and a level.dat_old ?
#288 [05:59] <Greymagic27> Muddydragon, Have you emailed mojang?
#289 [05:59] <MrBaming> i have both
#290 [05:59] <Greymagic27> MrBaming, Did you load up this world in any other version than 1.14.4?
#291 [05:59] <MrBaming> no
#292 [06:00] <Muddydragon> Yup, but they said that they're currently replying to emails from 2 months ago, so I'm guessing it's going to be a long time until I hear from them again
#293 [06:00] <Greymagic27> Muddydragon, Sadly yes
#294 [06:01] <Greymagic27> MrBaming, I'm afraid my knowledge about world related issues is little to none so I'm unable to help you further. If you're ok with it, can you wait until another volunteer comes online who knows a bit more about these types of issues?
#295 [06:01] <Muddydragon> That's an insane waiting time. It seems like a ploy to just get people to give up and buy it again
#296 [06:01] <MrBaming> my pc is not really good and it closed the game without saving one time
#297 [06:01] <MrBaming> okey
#298 [06:02] <Greymagic27> Muddydragon, I know. They've had this backlog since christmas last year
#299 [06:02] <MrBaming> thanks anyway
#300 [06:02] <Greymagic27> MrBaming, No worries!
#301 [06:02] <Muddydragon> Jeez
#302 [06:02] <Muddydragon> So there's nothing I can do apart from wait two months to play a game I've already bought?
#303 [06:02] <Muddydragon> Sucks
#304 [06:02] <MrBaming> how long will the other volunteer take?
#305 [06:03] <MrBaming> more or less
#306 [06:03] <Greymagic27> MrBaming, I can't give an answer to that as we're volunteers :P
#307 [06:03] <Greymagic27> It could be a while though
#308 [06:03] <MrBaming> :(
#309 [06:03] <MrBaming> i'll be so sad if i lose the world i spended a lot of time in it
#310 [06:04] <MrBaming> spent*
#311 [06:04] <Muddydragon> I have the transaction code, is there anywhere I can put it in to redownload it?
#312 [06:04] <Greymagic27> Muddydragon, Sadly not. If there was a system like that, people would just give other users their ID to download the game for free
#313 [06:05] <Muddydragon> Not if it was linked to their email address
#314 [06:05] * taj [webchat@14-203-16-208.static.tpgi.com.au] has joined #minecrafthelp
#315 [06:05] <taj> Hello
#316 [06:05] <Greymagic27> taj, Hey. How can we help?
#317 [06:05] <Muddydragon> Really frustrating, but I'll stick it out and refuse to just buy it again
#318 [06:06] <Muddydragon> So do you think I'll hear back from them in around 2 months time?
#319 [06:06] <Greymagic27> Muddydragon, Yes. You should expect a reply then
#320 [06:06] <taj> i am trying to login into my account on my computer but whenever i press the login button i have to do the verification with the images and when i complate that nothinghappens
#321 [06:06] <Muddydragon> Ok, thanks for your help :)
#322 [06:06] * Muddydragon [webchat@cpc125276-lewi24-2-0-cust326.2-4.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#323 [06:07] <Greymagic27> taj, This could be down to software on your PC blocking you from logging in. Let's make sure this isn't the case. HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Follow the steps which Mightyena will send below:
#324 [06:07] <Greymagic27> ??> taj tools/hjt
#325 [06:07] <Mightyena> taj: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#326 [06:07] <Mightyena> taj: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#327 [06:08] * Huy [webchat@pa49-199-238-162.pa.vic.optusnet.com.au] has joined #minecrafthelp
#328 [06:08] <Huy> Hi
#329 [06:09] <Huy> I can't connect to my friend's lan network
#330 [06:09] <Greymagic27> Huy, Hey. What does it say when you try?
#331 [06:09] <taj> https://paste.ubuntu.com/p/Q8rmwjf8fg/
#332 [06:11] <Huy> it said that "java.io.IOException: An existing connection was forcibly closed by the remote host"
#333 [06:11] <taj> hello?
#334 [06:11] * MrBaming [webchat@185.148.54.3] has quit. (Quit: webchat.esper.net)
#335 [06:11] <Greymagic27> Huy, Let's make sure nothing on your PC is causing the issue:
#336 [06:11] <Greymagic27> ??> Huy tools/hjt
#337 [06:11] <Mightyena> Huy: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#338 [06:11] <Mightyena> Huy: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#339 [06:11] <Greymagic27> ??> taj win/hosts/edit
#340 [06:11] <Mightyena> taj: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#341 [06:11] <Mightyena> taj: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#342 [06:11] <Greymagic27> taj, Remove any entry containing the word mojang - Save the file by pressing CTRL+S then change your minecraft password
#343 [06:13] <taj> Idk how to do it
#344 [06:13] <Greymagic27> taj, Which bit are you stuck on?
#345 [06:13] <taj> Where is the start menu
#346 [06:14] <Greymagic27> taj, Press the windows key, that is the start menu
#347 [06:14] <Huy> https://paste.ubuntu.com/p/MbVC3hRGq8/ here
#348 [06:15] * MrBaming [webchat@185.148.54.3] has joined #minecrafthelp
#349 [06:15] <MrBaming> hi
#350 [06:16] <MrBaming> is there any new volunteer?
#351 [06:16] <taj> what do i do after saving
#352 [06:17] <taj> greymagic u there
#353 [06:18] <taj> Hello?
#354 [06:18] * Huy [webchat@pa49-199-238-162.pa.vic.optusnet.com.au] has quit. (Quit: webchat.esper.net)
#355 [06:19] <taj> Hello is there anyone there
#356 [06:21] * MrBaming [webchat@185.148.54.3] has quit. (Quit: webchat.esper.net)
#357 [06:24] <taj> It worked thankyou so much
#358 [06:25] * Huy [webchat@pa49-199-238-162.pa.vic.optusnet.com.au] has joined #minecrafthelp
#359 [06:25] <Huy> hi
#360 [06:26] <Huy> i can't access in my friend's lan network
#361 [06:26] <Huy> it said that: "java.io.IOException: An existing connection was forcibly closed by the remote host"
#362 [06:28] <Klawdek> I guess it is not possible despite all the claims that it is :(
#363 [06:29] <Huy> idk
#364 [06:29] <Huy> where's the supporter
#365 [06:32] * iDCG_ [webchat@118.117.17.95.dynamic.jazztel.es] has joined #minecrafthelp
#366 [06:33] <iDCG_> Hi
#367 [06:33] <iDCG_> i have a problem
#368 [06:34] <iDCG_> is someone there?
#369 [06:34] * iDCG_ [webchat@118.117.17.95.dynamic.jazztel.es] has quit. (Client Quit)
#370 [06:48] <Klawdek> Oh well :(
#371 [06:48] <Klawdek> Oh well :(
#372 [06:48] * Klawdek [webchat@65.79.129.85] has left #minecrafthelp
#373 [06:55] * Emre5561 [webchat@94.123.196.90] has joined #minecrafthelp
#374 [06:58] <Emre5561> Hello, Mojang Company. I want to get your game for free, but ....
#375 [06:58] <Emre5561> I will give you Money. Then .... I will give in February 2020. Promise......
#376 [07:00] * iDCG_ [webchat@118.117.17.95.dynamic.jazztel.es] has joined #minecrafthelp
#377 [07:01] <iDCG_> Hi, i have a problem i cannot log in
#378 [07:02] * Emre5561 [webchat@94.123.196.90] has quit. (Quit: webchat.esper.net)
#379 [07:03] * Emre5561 [webchat@94.123.196.90] has joined #minecrafthelp
#380 [07:04] * Emre5561 [webchat@94.123.196.90] has quit. (Client Quit)
#381 [07:05] * iDCG_ [webchat@118.117.17.95.dynamic.jazztel.es] has quit. (Client Quit)
#382 [07:07] * Adrix1088 [webchat@14.192.211.191] has joined #minecrafthelp
#383 [07:10] <Adrix1088> Hello! im currently experiencing issues with minecraft realm connection. My friend created a realm server. the server is unmodded and it seem to kick
#384 [07:10] * taj [webchat@14-203-16-208.static.tpgi.com.au] has joined #minecrafthelp
#385 [07:10] <Adrix1088> kick me out every1-2 minutes with an internal exception issue
#386 [07:10] <taj> hello
#387 [07:11] <taj> is there anyone that can help
#388 [07:11] <Adrix1088> hi!
#389 [07:11] * isaac [webchat@pool-173-72-140-99.clppva.fios.verizon.net] has joined #minecrafthelp
#390 [07:11] <taj> can u help
#391 [07:12] <Adrix1088> (badly compressed packet size of 6 is below server threshold of 2560)this is 1 of the reasons i got kicked from the server
#392 [07:13] <Adrix1088> really hope u guys can help. i have tried disabling firewall, connecting to a different wifi network and reinstalling java and minecraft. nothing seems to work
#393 [07:13] <taj> is there anyone here that can help!'
#394 [07:13] * grandrolf [~grandrolf@13.69.120.247] has quit. (Ping timeout: 190 seconds)
#395 [07:13] * isaac [webchat@pool-173-72-140-99.clppva.fios.verizon.net] has quit. (Client Quit)
#396 [07:13] * taj [webchat@14-203-16-208.static.tpgi.com.au] has quit. (Client Quit)
#397 [07:16] * jeppemat [webchat@195.41.180.129] has joined #minecrafthelp
#398 [07:16] <jeppemat> Can i change the email i used to create my account, without using the email
#399 [07:18] * Minecraft113 [webchat@212.3.192.111] has joined #minecrafthelp
#400 [07:21] * Hari [webchat@89-201-185-78.dsl.optinet.hr] has joined #minecrafthelp
#401 [07:21] * Hari [webchat@89-201-185-78.dsl.optinet.hr] has quit. (Client Quit)
#402 [07:24] * Adrix1088 [webchat@14.192.211.191] has quit. (Quit: webchat.esper.net)
#403 [07:26] <Minecraft113> hello! i am having trouble connecting with my friend to play minecraft together even though we are on separate accounts, we are on the same network,and the same version of minecraft, i cannot play with my friend even on a public server (such as hypixel and others), i cannot create/join a LAN world either, when i create it it's not showing up in the
#404 [07:26] <Minecraft113> multiplayer option the same thing happens when my friend tries to create it. please help me i don't know what to do!
#405 [07:28] * Jordan6 [webchat@80.184.239.30] has joined #minecrafthelp
#406 [07:29] <Jordan6> Alright.
#407 [07:31] <Jordan6> When is someone coming to help me?
#408 [07:33] * G0 [webchat@150.203.2.251] has joined #minecrafthelp
#409 [07:33] * G0 [webchat@150.203.2.251] has quit. (Client Quit)
#410 [07:34] <Jordan6> ...
#411 [07:36] * jeppemat [webchat@195.41.180.129] has quit. (Quit: webchat.esper.net)
#412 [07:36] * Hesus [webchat@ip71-240-211-87.adsl2.static.versatel.nl] has joined #minecrafthelp
#413 [07:36] <Hesus> Hello
#414 [07:38] <Hesus> I got a Minecraft realms but I need parental consent, the rules state that parental consent is for children under the age of 13, while I am over that age.
#415 [07:38] <Hesus> Is there any way that could get cleared up to me?
#416 [07:38] <Jordan6> None is online ATM.
#417 [07:39] * Yelloww [webchat@cpc76908-dals22-2-0-cust250.20-2.cable.virginm.net] has joined #minecrafthelp
#418 [07:39] <Jordan6> I can't log in into my account.
#419 [07:39] <Yelloww> same
#420 [07:39] <Jordan6> An alt works tho.
#421 [07:40] * Yelloww [webchat@cpc76908-dals22-2-0-cust250.20-2.cable.virginm.net] has quit. (Client Quit)
#422 [07:41] * Minecraft113 [webchat@212.3.192.111] has quit. (Quit: webchat.esper.net)
#423 [07:41] <Hesus> oh ffs
#424 [07:41] <Greymagic27> Jordan6, Hey. What does it say when you try to login?
#425 [07:42] <Jordan6> I accidentally uninstalled minecraft, And I cannot log in on minecraft.net neither.
#426 [07:42] <Jordan6> It says,
#427 [07:43] <Jordan6> "Invalided email or password"
#428 [07:43] <Jordan6> If your account was created after 2012 use your email if not use your name or what ever.
#429 [07:43] <Greymagic27> Jordan6, Let's make sure nothing on your PC is blocking you from logging in. HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Follow the steps which Mightyena will send below:
#430 [07:43] <Greymagic27> ??> Jordan6 tools/hjt
#431 [07:43] <Mightyena> Jordan6: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#432 [07:43] <Mightyena> Jordan6: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#433 [07:43] <Jordan6> Oke.
#434 [07:45] <Jordan6> Is it safe tho?
#435 [07:45] <Greymagic27> Jordan6, Yep. It's perfectly safe and we use it here daily to solve half of our cases
#436 [07:45] <Jordan6> Ok, Give me couple of minutes to download it.
#437 [07:47] <Jordan6> It says "HiJack" IS already running.
#438 [07:47] <Greymagic27> Jordan6, Log out and back into your PC
#439 [07:48] <Jordan6> Oke.
#440 [07:48] * Jordan6 [webchat@80.184.239.30] has quit. (Quit: webchat.esper.net)
#441 [07:49] * Jordan6 [webchat@80.184.239.30] has joined #minecrafthelp
#442 [07:49] <Jordan6> Ok I'm back.
#443 [07:50] <Greymagic27> Jordan6, Welcome back. Do you need me to post the steps again?
#444 [07:50] <Jordan6> I just need the 2nd link.
#445 [07:50] <Greymagic27> https://paste.ubuntu.com
#446 [07:50] * King2802 [webchat@49.34.56.147] has joined #minecrafthelp
#447 [07:50] <King2802> Help
#448 [07:50] <Jordan6> https://paste.ubuntu.com/p/mxN3jYBZFB/
#449 [07:50] <Greymagic27> King2802, Hi. What with?
#450 [07:51] <Greymagic27> ??> Jordan6 win/hosts/edit
#451 [07:51] <Mightyena> Jordan6: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#452 [07:51] <Mightyena> Jordan6: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#453 [07:51] <Greymagic27> Jordan6, Remove any entry containing the word mojang - Save the file by pressing CTRL+S then change your minecraft password
#454 [07:51] <Jordan6> Start menu?
#455 [07:51] <King2802> I odered mine carft but i i didnt get my order idGPA.3392-8424-2627-19377
#456 [07:51] <Greymagic27> Jordan6, Press the windows key. That's the start menu
#457 [07:51] <Jordan6> Oh.
#458 [07:52] <Greymagic27> ??> King2802 account/send-email
#459 [07:52] <Mightyena> King2802: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#460 [07:52] <Mightyena> King2802: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#461 [07:52] <King2802> Ok
#462 [07:55] * gust0845 [webchat@85.191.190.74] has joined #minecrafthelp
#463 [07:55] <gust0845> hello?
#464 [07:55] <Jordan6> Wher do I change my password? Greymagic27
#465 [07:56] <gust0845> i cant remember my email for the account: gust0845 how do i recover my email or see it ?
#466 [07:57] <Jordan6> Oh my goodness.
#467 [07:57] <gust0845> are there any supporters here?
#468 [07:57] <gust0845> wtf
#469 [07:57] <Jordan6> Oh nevermind,
#470 [07:58] <Jordan6> Hopefully this works
#471 [07:58] * Barnadon [webchat@71-86-61-55.dhcp.stls.mo.charter.com] has joined #minecrafthelp
#472 [07:59] * gust0845 [webchat@85.191.190.74] has quit. (Client Quit)
#473 [07:59] <Barnadon> hey all, anyone have experience with lost coins in the marketplace? we purchased the Adventure Time theme pack, but the download failed AND the coins were deducted.
#474 [08:01] * Jordan6 [webchat@80.184.239.30] has quit. (Quit: webchat.esper.net)
#475 [08:03] * LJ [webchat@223.25.62.35] has joined #minecrafthelp
#476 [08:03] <LJ> Good day!
#477 [08:04] <LJ> So I recently sent an email to support for a refund request but I want to cancel that request
#478 [08:05] <LJ> I'm not sure if this is the right place to ask but I just wanna try
#479 [08:06] * Shawn8 [webchat@140.254.77.196] has joined #minecrafthelp
#480 [08:07] <Shawn8> I do not know my email, cannot access my transaction id, but know my username and password. How can i migrate my legacy account to a mojang account
#481 [08:08] * LJ [webchat@223.25.62.35] has quit. (Quit: webchat.esper.net)
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#485 [08:32] * HelplessMan [webchat@85-76-35-183-nat.elisa-mobile.fi] has joined #minecrafthelp
#486 [08:32] <Cariru2010> Hello, o purchased Minecraft Java edition yesterday, and when i try to login i always get "Username or password failed" error, i am sure credentials are good, anyone has any suggestion ?
#487 [08:38] <HelplessMan> Hello. I'm having a major issue. I purchased Minecraft in 2011, played it for couple of years, then stopped in 2014. Now I want to play again but I can't remember my username, email nor my password. The worst part is that I still haven't even transfered my old minecraft to the new ones. I tried looking for help everywhere. No answers. I tried emai
#488 [08:38] <HelplessMan> ling minecraft, but the just ignored my email. Didn't even get a "We can't do anything" mail. What to do? A phone number I could call? The thing is that I still have the same credit card I used to buy the game. Is that any help? If I can't solve the problem in anyway then I'm just gonna pirate it. But I would so like to get the legit version again
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#494 [08:50] <Arnw> Hello, i am trying to get my username for my minecraft so that i can make a mojang account, but i dont remember the username.. i have sent a mail to mojang, but they arent replying.. can someone help?:)
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#496 [08:54] * soc [webchat@185.58.235.81] has joined #minecrafthelp
#497 [08:54] <soc> Hi I'm having trouble migrating my old MInecraft account
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#500 [09:04] * Enosh [webchat@c110-21-206-83.carlnfd2.nsw.optusnet.com.au] has joined #minecrafthelp
#501 [09:04] <Enosh> can anyone migrate my account to my new email?
#502 [09:05] <Enosh> I contacted mojang but its been a month or so and I'm getting no replies so i sent another time today
#503 [09:06] * Mado001 [webchat@cable-178-148-53-165.dynamic.sbb.rs] has joined #minecrafthelp
#504 [09:06] <Mado001> hello
#505 [09:07] <Enosh> hi
#506 [09:07] <Mado001> i have problem with logging to account
#507 [09:07] <Mado001> it says always wrong password or username
#508 [09:07] <Enosh> yeah i can't help soz
#509 [09:07] <Mado001> huh
#510 [09:07] <Enosh> huh?
#511 [09:08] <Mado001> mojang support isnt answering me
#512 [09:08] <Enosh> yeah me neither
#513 [09:08] <Mado001> i sent supp ticket 7 days ago
#514 [09:08] <Mado001> and nothing happening
#515 [09:08] <Mado001> on my phone i can log in, but on pc i cant
#516 [09:08] <Enosh> i sent a thing like more than a month ago
#517 [09:08] * asdf [~asdf@67.142.112.89] has quit. (Read error: -0x1: UNKNOWN ERROR CODE (0001))
#518 [09:09] <Enosh> i sent again todaya
#519 [09:09] * Enosh [webchat@c110-21-206-83.carlnfd2.nsw.optusnet.com.au] has quit. (Client Quit)
#520 [09:10] <HelplessMan> Minecraft's customer support is trash.
#521 [09:14] * HelplessMan [webchat@85-76-35-183-nat.elisa-mobile.fi] has quit. (Quit: webchat.esper.net)
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#523 [09:15] <elisaseyma> merhaba
#524 [09:17] * bildramer [~bildramer@ppp091138156119.dsl.hol.gr] has joined #minecrafthelp
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#532 [09:37] * AndrejIsGood [webchat@78-0-29-188.adsl.net.t-com.hr] has joined #minecrafthelp
#533 [09:38] <AndrejIsGood> Hello, i couldn't log into minecraft all day because my game crashed and no minecraft 1.14.4 poped up
#534 [09:39] * zac [webchat@174.85.180.12] has joined #minecrafthelp
#535 [09:40] <AndrejIsGood> Hello, i couldn't log into minecraft all day because the game just said it crashed without even launching anything
#536 [09:40] <AndrejIsGood> i reinstalled java and minecraft but i still cant get on
#537 [09:42] <AndrejIsGood> and when it asked me if i had any plugins but idk if it counts if i play on a server with plugins
#538 [09:43] <zac> "Out of memory! This could be caused by a bug in the game or by the Java Virtual Machine not being allocated enough memory" is the error message I keep getting, I have given java 6gigs (-XMX6144m <---code used) and set virtual memory from C drive to 12 gigs but I still get this message. Video driver and java are up to date.
#539 [09:43] * ane_demi [webchat@93-34-144-87.ip50.fastwebnet.it] has joined #minecrafthelp
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#541 [09:45] <AndrejIsGood> my game was working yesterday normally but today im just getting crashes
#542 [09:45] * Niclast [webchat@93-164-235-250-dynamic.dk.customer.tdc.net] has joined #minecrafthelp
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#544 [09:52] * AndrejIsGood [webchat@78-0-29-188.adsl.net.t-com.hr] has quit. (Quit: webchat.esper.net)
#545 [09:53] * AndrejIsGood [webchat@78-0-29-188.adsl.net.t-com.hr] has joined #minecrafthelp
#546 [09:53] <AndrejIsGood> Hello
#547 [09:56] * Tibor [webchat@catv-188-142-174-84.catv.broadband.hu] has joined #minecrafthelp
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#551 [10:03] * Albertron12 [webchat@89.141.242.13.dyn.user.ono.com] has joined #minecrafthelp
#552 [10:03] <Albertron12> hi
#553 [10:04] <AndrejIsGood> r u a helper
#554 [10:04] <Albertron12> hola
#555 [10:04] <Albertron12> no
#556 [10:04] <Albertron12> i dont know to play with friends
#557 [10:04] <Albertron12> can u help me?
#558 [10:04] <Albertron12> please
#559 [10:04] <AndrejIsGood> mou mean on a realm or server
#560 [10:04] <AndrejIsGood> you*
#561 [10:05] <Albertron12> multiplayer
#562 [10:05] <Albertron12> no lan
#563 [10:05] <Albertron12> no hamachi
#564 [10:05] <Albertron12> no server.pro
#565 [10:05] <Albertron12> no nothing
#566 [10:05] <Albertron12> i cant
#567 [10:05] <AndrejIsGood> oh you go to add a server
#568 [10:05] <Albertron12> YES
#569 [10:05] <AndrejIsGood> and did your friends give you an IP
#570 [10:05] <Albertron12> yes
#571 [10:06] <AndrejIsGood> like mc.hypixel.net
#572 [10:06] <Albertron12> and i did it
#573 [10:06] <Albertron12> i have it
#574 [10:06] <Albertron12> i played it
#575 [10:06] <Albertron12> yes
#576 [10:06] <Albertron12> but i cant
#577 [10:06] * elisaseyma [webchat@176.235.181.202] has quit. (Quit: webchat.esper.net)
#578 [10:06] <Albertron12> NO
#579 [10:06] <AndrejIsGood> put the ip in and duble tap on the server
#580 [10:07] <Albertron12> wait
#581 [10:10] <Andrio> What happened?
#582 [10:10] <Andrio> AndrejIsGood, does it crash in single player?
#583 [10:13] <AndrejIsGood> no i cant even launch the game
#584 [10:13] <AndrejIsGood> i launch it and wait for like 30 sec then out of nowhere it craches
#585 [10:14] <AndrejIsGood> crashers*
#586 [10:15] <AndrejIsGood> Andrio you alive?
#587 [10:18] * DehFreeman [webchat@5141.uMa.HeT.oT.telnet.bg] has joined #minecrafthelp
#588 [10:18] * DMAN4 [webchat@102-65-184-148.dsl.web.africa] has joined #minecrafthelp
#589 [10:18] <Andrio> ??> AndrejIsGood launcher/log
#590 [10:18] <Mightyena> AndrejIsGood: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#591 [10:19] <DMAN4> Hi please help i have accidently changed my password during attempted username change
#592 [10:19] <Andrio> DMAN4, do you know what you may have changed it to?
#593 [10:19] <DMAN4> i have tried everything it could be and nothing works
#594 [10:19] <DehFreeman> Hello! I Have come here to ask about Structure Datapacks. What do they do? How do I make one?
#595 [10:20] <Andrio> DMAN4, try to reset your password.
#596 [10:20] <DMAN4> i dont have the email anymore either :/
#597 [10:21] <Andrio> DMAN4, go to https://account.mojang.com/changeemail/request
#598 [10:23] * krozzex [webchat@ti0077a430-0203.bb.online.no] has joined #minecrafthelp
#599 [10:24] <Andrio> DehFreeman, I believe they can be used by structure blocks.
#600 [10:24] <AndrejIsGood> Andrio https://paste.ubuntu.com/p/Ypkd8f8B7w/
#601 [10:24] <krozzex> I can't log into my Minecraft account on my personal computer, but when I try with my laptop I get logged in straight away... does anyone have a fix for this?
#602 [10:24] <DehFreeman> I made one and saved it, but I cant find the building file
#603 [10:24] <Andrio> DehFreeman, looked in your world directory?
#604 [10:24] <Andrio> DehFreeman, it will have the extension .nbt
#605 [10:24] <AndrejIsGood> Andrio https://paste.ubuntu.com/p/Ypkd8f8B7w/
#606 [10:24] <Andrio> ??> krozzex tools/HJT
#607 [10:24] <Mightyena> krozzex: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#608 [10:24] <Mightyena> krozzex: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#609 [10:25] <DehFreeman> Will take a look at it
#610 [10:25] <DehFreeman> But, What do structure datapacks do?
#611 [10:25] <Andrio> AndrejIsGood, tried reinstalling the launcher and the game?
#612 [10:25] * zac [webchat@174.85.180.12] has quit. (Quit: webchat.esper.net)
#613 [10:25] <AndrejIsGood> i did already like 3 times
#614 [10:25] <Andrio> DehFreeman, they provide structure schematics that can be called by structure blocks.
#615 [10:25] <Andrio> hm
#616 [10:25] <DehFreeman> Is there a way to get them to naturally generate?
#617 [10:26] <Andrio> DehFreeman, not that I'm aware of unless you place structure blocks in newly generated chunks or something.
#618 [10:26] <DehFreeman> hmm
#619 [10:26] <DehFreeman> Are there any other types of datapacks?
#620 [10:27] * iamnotinwater [webchat@47-42-129-122.dhcp.unas.mo.charter.com] has joined #minecrafthelp
#621 [10:28] <Andrio> DehFreeman, well, you can do many things with data packs.
#622 [10:28] <krozzex> https://paste.ubuntu.com/p/vYcHxyKcv4/ there it is
#623 [10:28] <DehFreeman> What other things can they do? Change recipes? Loot pools?
#624 [10:28] <Andrio> Specifically, you can add advancements, functions, recipes and/or structures
#625 [10:28] <Andrio> And loot tables, yes
#626 [10:28] <DehFreeman> ooo
#627 [10:28] <Andrio> Or override vanilla data.
#628 [10:29] <DehFreeman> I see
#629 [10:29] <Andrio> ??> krozzex info/MCLeaks
#630 [10:29] <Mightyena> krozzex: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#631 [10:29] <Mightyena> krozzex: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#632 [10:29] <Andrio> ??> krozzex win/hosts/edit
#633 [10:29] <Mightyena> krozzex: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#634 [10:29] <Mightyena> krozzex: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#635 [10:30] <iamnotinwater> whenever i press play on my launcher, it disappears and then reappears with a crash messages. when i try earlier versions it just disappears. i updated all of my drives and looked through minecraft troubleshooting. pls help
#636 [10:30] * DehFreeman [webchat@5141.uMa.HeT.oT.telnet.bg] has quit. (Quit: webchat.esper.net)
#637 [10:31] <Andrio> ??> iamnotinwater launcher/crash-log
#638 [10:31] <Mightyena> iamnotinwater: We need to see your crash log, which is created after a crash.
#639 [10:31] <Mightyena> iamnotinwater: Open your .minecraft folder (ask us how to get there if you don't know) then open the crash-reports folder found there. Then open the most recent text file and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#640 [10:32] <AndrejIsGood> me and iamnotinwater have the same problem
#641 [10:33] <iamnotinwater> how do i get there?
#642 [10:34] <AndrejIsGood> and another question is the problem maybie that i was afk fish farming all night
#643 [10:35] <AndrejIsGood> on a server
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#646 [10:36] * Ryan is now known as Guest30002
#647 [10:36] <schou78> hallo?
#648 [10:36] * Guest30002 [webchat@131.118.229.7] has quit. (Client Quit)
#649 [10:36] <AndrejIsGood> i reinstalled minecraft again and its still hapening Andrio
#650 [10:36] * schou78 [webchat@3e6b6d32.rev.stofanet.dk] has quit. (Client Quit)
#651 [10:38] <AndrejIsGood> iamnotinwater you press windows key+R and a search box will pop up Type in "%appdata%" go to .minecraft and find crash reports
#652 [10:40] <AndrejIsGood> Pls guys help its not helping
#653 [10:41] <iamnotinwater> i dont see a crash reports file
#654 [10:41] * krozzex [webchat@ti0077a430-0203.bb.online.no] has quit. (Quit: webchat.esper.net)
#655 [10:41] <AndrejIsGood> idk where it is
#656 [10:41] <AndrejIsGood> just find it somewhere
#657 [10:42] <Andrio> ??> iamnotinwater launcher/log
#658 [10:42] <Mightyena> iamnotinwater: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#659 [10:44] <AndrejIsGood> andrio i reinstalled it and its still there
#660 [10:45] <AndrejIsGood> the crashes
#661 [10:45] * king [webchat@175.121.214.83] has joined #minecrafthelp
#662 [10:45] * flynn [webchat@host-2-102-17-101.as13285.net] has joined #minecrafthelp
#663 [10:45] <iamnotinwater> https://paste.ubuntu.com/p/dSCCWbxY7q/
#664 [10:46] <AndrejIsGood> are you ignorin me helpers?
#665 [10:47] <flynn> hey ive forgotten my email for my old minecraft account which i made years ago im trying to import that account to my mojang account but im having no luck
#666 [10:48] <Andrio> AndrejIsGood, unfortunately I'm not sure how else to troubleshoot that; hopefully someone else can help
#667 [10:48] * king [webchat@175.121.214.83] has quit. (Client Quit)
#668 [10:48] <Andrio> ??> iamnotinwater win/!
#669 [10:48] <Mightyena> iamnotinwater: Having exclamation marks or other special characters in your Windows username can break Java, which in turn breaks Minecraft. To fix this issue, either create a new Windows account without any special characters (only A-Z and 0-9), or change the working directory of the launcher.
#670 [10:48] <Mightyena> iamnotinwater: See https://minecraftirc.net/support-articles/windows/special-characters/ for more information on working around this problem.
#671 [10:48] <AndrejIsGood> andrio who?
#672 [10:49] <Andrio> AndrejIsGood, I don't know yet.
#673 [10:49] <AndrejIsGood> Mightyena do you know?
#674 [10:49] <iamnotinwater> ok thank you v much!!!
#675 [10:51] <flynn> hey ive forgotten my email for my old minecraft account which i made years ago im trying to import that account to my mojang account but im having no luck with that
#676 [10:53] <AndrejIsGood> i think i am going to reset my pc and see what hapens but eather way thanks
#677 [10:53] * AndrejIsGood [webchat@78-0-29-188.adsl.net.t-com.hr] has quit. (Quit: webchat.esper.net)
#678 [10:54] <flynn> if someone could help id be very appreciative
#679 [10:57] <flynn> ???
#680 [10:58] <Andrio> ??> flynn account/send-email
#681 [10:58] <Mightyena> flynn: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#682 [10:58] <Mightyena> flynn: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#683 [10:58] <Andrio> flynn, see if you can reset your password with each email address you have though
#684 [10:58] <flynn> thanks guys ill give it a shot
#685 [11:00] * DragZZon [webchat@x2f323bf.dyn.telefonica.de] has joined #minecrafthelp
#686 [11:00] <DragZZon> hello
#687 [11:00] <DragZZon> i need help with my acc
#688 [11:06] * DragZZon [webchat@x2f323bf.dyn.telefonica.de] has quit. (Quit: webchat.esper.net)
#689 [11:15] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#690 [11:28] * MrEggHD [webchat@a109-48-88-124.cpe.netcabo.pt] has joined #minecrafthelp
#691 [11:28] <MrEggHD> hello
#692 [11:28] <MrEggHD> i wanted to change my password but when i send a request to my email that i forgot my password, i don't receive literally nothing from mojang, so basically i can't change my password
#693 [11:34] * thekillerlama [webchat@ti0038a400-3700.bb.online.no] has joined #minecrafthelp
#694 [11:35] <thekillerlama> Pretty sure someone hacked my account and changed the email as I don't get any emails when requesting a new password.
#695 [11:35] <thekillerlama> I don't think I can get the transaction ID thing, is that really the only way to do this?
#696 [11:43] * ItzMaqical [webchat@201.206.1.85.dynamic.wline.res.cust.swisscom.ch] has joined #minecrafthelp
#697 [11:43] <ItzMaqical> anyone here?
#698 [11:44] <ItzMaqical> Is there a way to access my account or check what my email was, when I forgot my password, my email and my username.. if I would know one of them I could get the other 2 from my own :I
#699 [11:46] * Missy [webchat@174.84.77.110] has joined #minecrafthelp
#700 [11:46] * flynn [webchat@host-2-102-17-101.as13285.net] has quit. (Quit: webchat.esper.net)
#701 [11:47] * Missy is now known as Guest5663
#702 [11:47] <Guest5663> I can't log into my account. I no longer have access to that email and I would like to change the email address to my current one. I don't want to pay for the game again. Is that possible?
#703 [11:48] <Guest5663> I sent a help ticket out a few days ago and I'm not getting any help.
#704 [11:50] * ItzMaqical [webchat@201.206.1.85.dynamic.wline.res.cust.swisscom.ch] has quit. (Quit: webchat.esper.net)
#705 [11:54] * jamie0 [webchat@5e091410.bb.sky.com] has joined #minecrafthelp
#706 [11:54] <jamie0> hi
#707 [11:56] <jamie0> I made and account a few years ago and I forgot what email I used and what password I used
#708 [11:56] * CopOwl [webchat@72.252.126.145] has joined #minecrafthelp
#709 [11:57] <jamie0> I made and account a few years ago and I forgot what email I used and what password I used
#710 [11:57] <Guest5663> same here. I have all my information down including security questions and it won't work
#711 [11:58] * LostAccount [webchat@c-71-204-41-96.hsd1.ga.comcast.net] has joined #minecrafthelp
#712 [11:59] <CopOwl> Hey, so I'm trying to launch my Minecraft to play on the latest version, I have already downloaded it, and yet when I launch the launcher, the window shows up but nothing appears. It's just completely white and then 30 seconds later, the window disappears. Anyone know what to do? I've tried this multiple times.
#713 [11:59] <LostAccount> My account that I've been logging into since Alpha is now telling me its been migrated. I submitted a support request weeks ago and never heard back. Is there anything I can do?
#714 [12:00] <jamie0> please answer
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#716 [12:03] * LostAccount [webchat@c-71-204-41-96.hsd1.ga.comcast.net] has quit. (Client Quit)
#717 [12:04] * Plshelpmeihaveaproblem [webchat@c31097.upc-c.chello.nl] has joined #minecrafthelp
#718 [12:04] <Plshelpmeihaveaproblem> I cant redeem my code
#719 [12:05] <Plshelpmeihaveaproblem> ?
#720 [12:07] <Albertron12> bywe
#721 [12:07] * Albertron12 [webchat@89.141.242.13.dyn.user.ono.com] has quit. (Quit: webchat.esper.net)
#722 [12:08] <Plshelpmeihaveaproblem> I cant redeem my code, its bot working i just spent 20 euros on nothing
#723 [12:09] <Plshelpmeihaveaproblem> its not working
#724 [12:09] * ty [webchat@163.6.16.176] has joined #minecrafthelp
#725 [12:09] <ty> hey
#726 [12:10] <Plshelpmeihaveaproblem> Hey
#727 [12:10] <Plshelpmeihaveaproblem> There is no one here
#728 [12:10] <Plshelpmeihaveaproblem> )-:
#729 [12:10] <Plshelpmeihaveaproblem> )-:
#730 [12:10] * Plshelpmeihaveaproblem [webchat@c31097.upc-c.chello.nl] has left #minecrafthelp
#731 [12:11] <ty> would anyone here know how to get passed security questions
#732 [12:11] <ty> i wrote them when i was 11 and now have no idea what i said
#733 [12:14] * DMAN4 [webchat@102-65-184-148.dsl.web.africa] has quit. (Quit: webchat.esper.net)
#734 [12:18] <ty> well that was helpfull
#735 [12:19] * jamie0 [webchat@5e091410.bb.sky.com] has quit. (Quit: webchat.esper.net)
#736 [12:20] * ty [webchat@163.6.16.176] has quit. (Quit: webchat.esper.net)
#737 [12:23] * Dabro [webchat@d173-238-83-249.home4.cgocable.net] has joined #minecrafthelp
#738 [12:23] <Dabro> hello?
#739 [12:23] <Dabro> :(
#740 [12:24] * Dabro [webchat@d173-238-83-249.home4.cgocable.net] has quit. (Client Quit)
#741 [12:24] * philipgamer92 [webchat@77.111.247.201] has joined #minecrafthelp
#742 [12:26] <philipgamer92> I cant login to minecraft it just says make sure you are online and try again. I can login on the website fine but not on minecraft i have tried uninstalling and reinstalling it and even restarted my pc but it doesnt help.
#743 [12:28] * thaytanium [webchat@170-238-53-150.dynamic.viatelecom.net.br] has joined #minecrafthelp
#744 [12:29] <thaytanium> Hello, I'm facing issues with login, I've already reset my password and nothing changed, I can't login anywhere
#745 [12:30] <thaytanium> Can somebody help me?
#746 [12:30] <thaytanium> Can somebody help me?
#747 [12:35] * thaytanium [webchat@170-238-53-150.dynamic.viatelecom.net.br] has left #minecrafthelp
#748 [12:41] <Guest5663> no one is on here
#749 [12:43] * Zach [webchat@barion1871w-lp130-03-70-29-0-64.dsl.bell.ca] has joined #minecrafthelp
#750 [12:44] * Zach is now known as Guest49598
#751 [12:44] <Guest49598> Hello?
#752 [12:45] <Guest49598> Am I supposed to wait?
#753 [12:46] <Guest49598> I was wrongly charged for realms and would like a refund
#754 [12:46] * Guest49598 [webchat@barion1871w-lp130-03-70-29-0-64.dsl.bell.ca] has quit. (Client Quit)
#755 [12:47] * Footzah [webchat@barion1871w-lp130-03-70-29-0-64.dsl.bell.ca] has joined #minecrafthelp
#756 [12:48] <Footzah> I have been wrongly charged for a realms and would like a refund
#757 [12:55] * TheSilentLink [~TheSilent@host165-120-140-39.range165-120.btcentralplus.com] has quit. (Quit: Good Bye! My bouncer has probably crashed or lost connection to the internet...)
#758 [12:57] * Daha_ [webchat@172.103.237.94.cable.tpia.cipherkey.com] has joined #minecrafthelp
#759 [12:57] <Daha_> Hello
#760 [12:58] * Daha_ [webchat@172.103.237.94.cable.tpia.cipherkey.com] has quit. (Client Quit)
#761 [12:59] <Footzah> oh hey
#762 [13:00] <Footzah> to late eh
#763 [13:02] <Footzah> I have been wrongly charged for a realms and would like a refund
#764 [13:04] <GreyVulpine> For account issues, file a support ticket through : https://help.mojang.com/customer/portal/emails/new
#765 [13:05] <Footzah> i dont think its an account issue
#766 [13:05] <GreyVulpine> Nobody here works for Mojang. We have no access to give you refunds.
#767 [13:06] <Footzah> ah ok
#768 [13:06] <Footzah> ty
#769 [13:06] <GreyVulpine> To contact Mojang for anything, you need to use that page
#770 [13:06] * aqua [webchat@S010670037ed0ce8e.cg.shawcable.net] has joined #minecrafthelp
#771 [13:07] <aqua> How can i reactivate my account after I deactivated it a few months ago?
#772 [13:07] <GreyVulpine> Contact Mojang Support
#773 [13:08] <GreyVulpine> https://help.mojang.com/customer/portal/emails/new
#774 [13:10] * bildramer [~bildramer@ppp091138156119.dsl.hol.gr] has quit. (Ping timeout: 206 seconds)
#775 [13:12] * BlueGERsky [webchat@HSI-KBW-046-005-159-108.hsi8.kabel-badenwuerttemberg.de] has joined #minecrafthelp
#776 [13:13] <BlueGERsky> Hey, i buy minecraft 12.02.2012 . i play it last year on my old PC. i want to play it on my new PC but i can only play the demo version
#777 [13:17] * Declan [webchat@45-20-192-171.lightspeed.austtx.sbcglobal.net] has joined #minecrafthelp
#778 [13:20] <BlueGERsky> Hey, i buy minecraft 12.02.2012 . i play it last year on my old PC. i want to play it on my new PC but i can only play the demo version
#779 [13:21] <Declan> Hello! So I'm currently having an issue where my game either A) Loads halfway and then crashes or B) It loads, but when I'm loading a world, it freezes 2% - 32%. I have reinstalled Java and Minecraft freshly, there are no mods or plugins whatsoever, Graphics are the lowest it can be, and I tried all sorts of different amounts of ram allocation to s
#780 [13:21] <Declan> ee if that worked.
#781 [13:25] * BlueGERsky [webchat@HSI-KBW-046-005-159-108.hsi8.kabel-badenwuerttemberg.de] has quit. (Quit: webchat.esper.net)
#782 [13:27] * hoselius [webchat@84-253-221-77.bb.dnainternet.fi] has joined #minecrafthelp
#783 [13:27] <hoselius> yo
#784 [13:28] <hoselius> is anybody here to help me?
#785 [13:28] * bildramer [~bildramer@2a02:587:9b09:de00:78d2:5e77:3718:8250] has joined #minecrafthelp
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#787 [13:30] * Alecccss [webchat@185.187.69.7] has joined #minecrafthelp
#788 [13:33] <Alecccss> Hello, i've installed minecraft for few days and it worked perfectly, today i played but when i tried to play now the game doesn't start, and the error that appears is: Java(TM) stopped working. I don't know what to do. I already reinstalled java, and minecraft, and i restarted the computer and it still shows the error. Help please.
#789 [13:35] * oliver [webchat@92-249-214-113.pool.digikabel.hu] has joined #minecrafthelp
#790 [13:36] <Alecccss> It says Process crashed with exit code -805306369
#791 [13:37] <oliver> Hello! i would like to need help, becouse if i launch the minecraft then it crash out when loading the mojang picture
#792 [13:38] <Alecccss> Do you have mods?
#793 [13:38] <oliver> no i don't
#794 [13:38] <Alecccss> Optifine?
#795 [13:38] <oliver> Nothin
#796 [13:38] <oliver> I just download today
#797 [13:38] <Alecccss> try to reinstall java
#798 [13:38] * Alecccss [webchat@185.187.69.7] has quit. (Quit: webchat.esper.net)
#799 [13:39] <oliver> i tryed, but it does also
#800 [13:40] <oliver> when i press the play button then starts to load and in the last 5% then crash out
#801 [13:43] * T [webchat@cpe-76-186-192-14.tx.res.rr.com] has joined #minecrafthelp
#802 [13:44] <T> What do I do if my mojang account won't let me migrate and I forgot my password to migrate?
#803 [13:49] * raGING [webchat@ayc51-h01-176-143-217-31.dsl.sta.abo.bbox.fr] has joined #minecrafthelp
#804 [13:49] <raGING> HEllo
#805 [13:49] * paxtun [webchat@67.110.214.30.ptr.us.xo.net] has joined #minecrafthelp
#806 [13:50] <raGING> my girlfriend wants to change mail and skin but can't since she forgot her answer to the security question
#807 [13:50] <paxtun> my realm is expired although the recurring payment had gone through how do i fix this
#808 [13:50] <raGING> and she doesn't have access to the mail she used to buy minecraft
#809 [13:51] * Declan [webchat@45-20-192-171.lightspeed.austtx.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#810 [13:54] * MrBaming [webchat@185.148.54.3] has joined #minecrafthelp
#811 [13:54] <MrBaming> hi
#812 [13:55] <MrBaming> i have an issue
#813 [13:55] <MrBaming> or problem idk
#814 [13:55] * SKieidksisdkksks [webchat@136.56.45.174] has joined #minecrafthelp
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#817 [14:00] * T [webchat@cpe-76-186-192-14.tx.res.rr.com] has quit. (Quit: webchat.esper.net)
#818 [14:00] <MrBaming> hi?
#819 [14:02] * bildramer [~bildramer@2a02:587:9b09:de00:78d2:5e77:3718:8250] has quit. (Ping timeout: 198 seconds)
#820 [14:03] <MrBaming> yooooooo
#821 [14:05] <MrBaming> okay im a genius i solved it by myself thanks
#822 [14:05] * iampissedthisisthesecondtimewi [webchat@bcdf8497.skybroadband.com] has joined #minecrafthelp
#823 [14:05] * Absol kicked iampissedthisisthesecondtimewi from #minecrafthelp (Reason: ampissedthisisthesecondtimewi :Keep it civilized, you are just a human being)
#824 [14:06] * peaches [webchat@p4FD68072.dip0.t-ipconnect.de] has joined #minecrafthelp
#825 [14:07] <peaches> I am having toubling buying the game. Everytime I try to buy it, it tells me that my creditcard information is wrong. what can i do
#826 [14:07] <MrBaming> nigger
#827 [14:07] <Absol> MrBaming: Please keep it civil
#828 [14:07] * MrBaming [webchat@185.148.54.3] has quit. (Quit: webchat.esper.net)
#829 [14:08] <peaches> hello
#830 [14:08] <peaches> hello
#831 [14:09] * peaches [webchat@p4FD68072.dip0.t-ipconnect.de] has left #minecrafthelp
#832 [14:10] * g3 [webchat@ue.tmodns.net] has joined #minecrafthelp
#833 [14:11] <g3> hi can i have mojang support number
#834 [14:12] * Zumochi [~Zumochi@2001:41d0:e:dec::1] has quit. (Quit: I completely broke it.)
#835 [14:14] * tumbleweed [~bildramer@2a02:587:9b09:de00:78d2:5e77:3718:8250] has quit. (Remote host closed the connection)
#836 [14:14] * tumbleweed [~bildramer@2a02:587:9b09:de00:78d2:5e77:3718:8250] has joined #minecrafthelp
#837 [14:15] <g3> hi i purchased content on your game but never got that content
#838 [14:16] * raGING [webchat@ayc51-h01-176-143-217-31.dsl.sta.abo.bbox.fr] has quit. (Quit: webchat.esper.net)
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#840 [14:17] * Sam [webchat@23-228-141-234.mci.googlefiber.net] has joined #minecrafthelp
#841 [14:17] * But_hd_100 [webchat@mue-88-130-6-181.dsl.tropolys.de] has joined #minecrafthelp
#842 [14:18] <Sam> When I try to login to Minecraft.net the website freezes, but I am able to login into the Mojang website. I also cannot login to the launcher.
#843 [14:19] <But_hd_100> I dont can go on Minecraft
#844 [14:19] * Sophie [webchat@185.86.20.72] has joined #minecrafthelp
#845 [14:20] * But_hd_100 [webchat@mue-88-130-6-181.dsl.tropolys.de] has quit. (Client Quit)
#846 [14:20] <Sophie> Hello, I'm having trouble where i press play on 1.14.4 and it starts going onto the loading screen and just doesn't respond so i cannot access minecraft
#847 [14:21] * Sam [webchat@23-228-141-234.mci.googlefiber.net] has quit. (Client Quit)
#848 [14:21] * Cal [webchat@91.75.74.138] has joined #minecrafthelp
#849 [14:22] <Cal> I have forgotten my password to my account and cannot reset on email because my email is locked
#850 [14:27] * Sophie [webchat@185.86.20.72] has quit. (Quit: webchat.esper.net)
#851 [14:30] * Izzi [webchat@17.48.198.146.dyn.plus.net] has joined #minecrafthelp
#852 [14:30] <Izzi> Hello
#853 [14:31] <Izzi> Is anyone there
#854 [14:32] * Izzi [webchat@17.48.198.146.dyn.plus.net] has quit. (Client Quit)
#855 [14:33] * Izzi [webchat@17.48.198.146.dyn.plus.net] has joined #minecrafthelp
#856 [14:34] <Izzi> So, I downloaded a map. It all went well, it downloaded without a problem but when I opened it it was just this Island surrounded by water
#857 [14:41] * bildramer [~bildramer@ppp091138156119.dsl.hol.gr] has joined #minecrafthelp
#858 [14:41] * YapiDoo [webchat@BSN-143-31-158.dynamic.siol.net] has joined #minecrafthelp
#859 [14:41] <YapiDoo> Hello i need help
#860 [14:41] <YapiDoo> Any helper here?
#861 [14:41] <Izzi> No I don't think so
#862 [14:41] <Izzi> What do you need help with
#863 [14:42] <YapiDoo> Are you helper?
#864 [14:42] <Izzi> No but maybe I can help
#865 [14:42] * LukeM [webchat@86-44-211-80-dynamic.agg2.lod.rsl-rtd.eircom.net] has joined #minecrafthelp
#866 [14:43] <YapiDoo> Hm... I don't think so . But i can't access my account for multiplayer.
#867 [14:43] * tumbleweed [~bildramer@2a02:587:9b09:de00:78d2:5e77:3718:8250] has quit. (Ping timeout: 198 seconds)
#868 [14:43] <YapiDoo> I can play only demo .
#869 [14:43] <LukeM> I cannot login to minecraft.net but I can login to https://account.mojang.com/me
#870 [14:44] * Henrik [webchat@85.191.105.245] has joined #minecrafthelp
#871 [14:44] <YapiDoo> I can login to mc.net but to mojang not :)
#872 [14:44] <Izzi> Maybe you could restart it or something
#873 [14:44] <YapiDoo> I did 100 times lol.
#874 [14:44] <LukeM> I tried that
#875 [14:45] <YapiDoo> I can login to mc.net but i have email like numbers and letters.
#876 [14:45] <LukeM> Should I just wait do you think its Mojangs fault
#877 [14:45] <Izzi> Is it mcpe or pc or
#878 [14:45] <YapiDoo> pc
#879 [14:45] <Henrik> Hello i am 18 but i am somehow registered as below 13 because of that I can't access realms
#880 [14:45] <LukeM> java
#881 [14:45] <YapiDoo> Yes.
#882 [14:45] <YapiDoo> Lol Helpers are so offline.
#883 [14:45] <Izzi> Yeah ik right
#884 [14:46] <Izzi> Maybe uninstall it and install it again
#885 [14:46] <YapiDoo> 1 month waiting for this.
#886 [14:46] <LukeM> Wow I only bought it today
#887 [14:46] <LukeM> its the same for browser minecraft.net and the launcher for me
#888 [14:46] <YapiDoo> I have 2 accounts. 1 works , another one which i bought 1-2 months ago is blocked.
#889 [14:47] * Henrik [webchat@85.191.105.245] has quit. (Client Quit)
#890 [14:47] <Izzi> Did you like do something and get banned or something
#891 [14:47] <YapiDoo> Nope i didn't get banned.
#892 [14:48] <LukeM> I didnt I just cant login
#893 [14:48] <YapiDoo> I can login in my account. But my name is not my premium account name but Player.
#894 [14:48] <Izzi> Oh, well you try email them like I have
#895 [14:48] <YapiDoo> They ignoring lol.
#896 [14:49] <YapiDoo> Its trash.
#897 [14:49] <Izzi> How long have you waited
#898 [14:49] <YapiDoo> 1 month.
#899 [14:49] <LukeM> its sad because I used to pirate minecraft and it worked perfectly and when I buy minecraft I cant login.
#900 [14:50] <Izzi> Oh God a month
#901 [14:51] <YapiDoo> Yes.
#902 [14:51] <LukeM> bye, i guess mojang wont help....
#903 [14:53] * YapiDoo [webchat@BSN-143-31-158.dynamic.siol.net] has quit. (Quit: webchat.esper.net)
#904 [14:55] * pftek [webchat@47-208-138-215.erkacmtk03.res.dyn.suddenlink.net] has joined #minecrafthelp
#905 [14:57] <pftek> https://imgur.com/a/jsrX00t hello if anyone is on this. I'm experiencing this "smearing" of objects while trying to run sildurs. It seems to happen after about 5 minutes with any of the shader packs on even very low settings
#906 [14:59] * nekos [webchat@d154-5-30-23.bchsia.telus.net] has joined #minecrafthelp
#907 [14:59] <nekos> hi
#908 [15:00] <nekos> i need help with my old email account
#909 [15:00] <nekos> i kind of forgetting my old gmail password so can i change it to my new one?
#910 [15:00] * TheSilentLink [~TheSilent@2a00:23c5:c184:4000:a602:5094:f13f:71d4] has joined #minecrafthelp
#911 [15:02] * nekos [webchat@d154-5-30-23.bchsia.telus.net] has quit. (Client Quit)
#912 [15:11] * felix2 [webchat@46.188.146.55] has joined #minecrafthelp
#913 [15:12] <felix2> I cant log in.. i am new, never played and i create an account.. i verified it an than it ask me to log and I can log in so i cant even buy mincraft or anything
#914 [15:14] * neonkick2k2 [webchat@cable-197-215.cablenet.com.cy] has joined #minecrafthelp
#915 [15:14] <neonkick2k2> hllo
#916 [15:15] <neonkick2k2> hello
#917 [15:15] * sjonieboj [webchat@217-105-181-34.cable.dynamic.v4.ziggo.nl] has joined #minecrafthelp
#918 [15:15] <neonkick2k2> hello
#919 [15:15] <sjonieboj> hiiya
#920 [15:15] <felix2> hello
#921 [15:15] <neonkick2k2> can you help me with my account
#922 [15:15] <felix2> i need help also
#923 [15:15] <sjonieboj> same
#924 [15:16] <neonkick2k2> i havent logged in minecraft since 2016 i think
#925 [15:16] <sjonieboj> me neither
#926 [15:16] <sjonieboj> smthing like that
#927 [15:16] <felix2> i never did
#928 [15:17] <felix2> and never will it seems
#929 [15:17] <neonkick2k2> i dont want to pay again for minecraft
#930 [15:17] <neonkick2k2> i paid once i dont want again
#931 [15:18] * sjonieboj [webchat@217-105-181-34.cable.dynamic.v4.ziggo.nl] has quit. (Client Quit)
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#933 [15:20] * TheSilentLink [~TheSilent@host165-120-140-39.range165-120.btcentralplus.com] has joined #minecrafthelp
#934 [15:20] * minebros9877 [webchat@h-44-164.A165.priv.bahnhof.se] has joined #minecrafthelp
#935 [15:20] <minebros9877> hello?
#936 [15:20] * Xxsavage_2002 [webchat@68-67-247-23-dynamic.northstate.net] has joined #minecrafthelp
#937 [15:20] <Xxsavage_2002> I need help
#938 [15:21] <Xxsavage_2002> i forgot my email
#939 [15:21] <felix2> there is nobody here
#940 [15:21] <felix2> i think
#941 [15:21] <minebros9877> Hello i remember my Username and my password but I cannot remeber my emial
#942 [15:21] * Xxsavage_2002 [webchat@68-67-247-23-dynamic.northstate.net] has quit. (Client Quit)
#943 [15:22] * felix2 [webchat@46.188.146.55] has quit. (Quit: webchat.esper.net)
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#945 [15:25] * sam [webchat@69-221-119-234.lightspeed.wepbfl.sbcglobal.net] has joined #minecrafthelp
#946 [15:26] * Lord_of_Life_ [~Lord@46.217.57.182] has joined #minecrafthelp
#947 [15:26] <sam> Hi, i'm having trouble launching the game. I keep getting notifications that it crashed or closed unexpectedly. I've reinstalled it about 3 times and made sure I had Java downloaded. Help!!!
#948 [15:28] * Lord_of_Life [~Lord@77.28.123.126] has quit. (Ping timeout: 206 seconds)
#949 [15:43] * Br333ze [webchat@78-62-79-39.static.zebra.lt] has joined #minecrafthelp
#950 [15:43] <Br333ze> hello i bought minecraft 5 hours ago and it says payment pending and i cant play it
#951 [15:44] * Br333ze [webchat@78-62-79-39.static.zebra.lt] has quit. (Client Quit)
#952 [15:48] * thecraigcake [webchat@c4-102.i11-5.onvol.net] has joined #minecrafthelp
#953 [15:48] <thecraigcake> im trying to login to my Minecraft account but I keep getting invalid email or password no matter what I follow
#954 [15:54] * Lou [webchat@2.25.186.183] has joined #minecrafthelp
#955 [15:55] <Lou> Hello, i have forgotten my email for my minecraft account. I was wondering if there is anything I can do to fix this?
#956 [15:56] * Ky [webchat@108-223-91-108.lightspeed.bcvloh.sbcglobal.net] has joined #minecrafthelp
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#958 [15:57] * ElGordoPampin [webchat@host-181-16-73-158.telered.com.ar] has joined #minecrafthelp
#959 [15:58] <ElGordoPampin> when I tap F3, the XYZ don´t appear. How can I get to see them?
#960 [15:58] * Adam [webchat@bba537371.alshamil.net.ae] has joined #minecrafthelp
#961 [15:59] <Adam> hi, not being able to log in from my mac
#962 [15:59] * Adam is now known as Guest45676
#963 [16:00] <Guest45676> it's working fine on my ipad
#964 [16:00] * sam [webchat@69-221-119-234.lightspeed.wepbfl.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#965 [16:03] * Guest45676 [webchat@bba537371.alshamil.net.ae] has quit. (Client Quit)
#966 [16:05] * Exiels [webchat@nla58-h02-31-38-22-246.dsl.sta.abo.bbox.fr] has joined #minecrafthelp
#967 [16:06] <Exiels> Hello ! I have a little problem. When i try to start my game, an error prompt apparear with the message : Invalid UTF-8 start byte 0xb2 at ...
#968 [16:07] * iDCG_ [webchat@161.164.17.95.dynamic.jazztel.es] has joined #minecrafthelp
#969 [16:08] <iDCG_> hi i need help
#970 [16:09] <iDCG_> is someone there?
#971 [16:10] * Sam [webchat@68-70-91-130.static.kc.surewest.net] has joined #minecrafthelp
#972 [16:10] <iDCG_> help
#973 [16:10] <iDCG_> i need help
#974 [16:10] <Sam> Unable to login to minecraft.net or the launcher, even though I rest password am am using the correct username
#975 [16:11] <iDCG_> i cant login minecraft.net and the launcher
#976 [16:12] <Sam> Same problem XD
#977 [16:12] <iDCG_> r u administrator?
#978 [16:12] <Sam> no i wish
#979 [16:12] <Sam> ru on mac too?
#980 [16:12] <iDCG_> no windows
#981 [16:12] <iDCG_> did u used mcleaks?
#982 [16:13] <Sam> yeah but i deleted it
#983 [16:13] <iDCG_> mee too
#984 [16:13] <iDCG_> i think its for that
#985 [16:13] <Sam> when i try logging into the website it just freezes
#986 [16:13] <iDCG_> cause in another pc i can login
#987 [16:13] <Sam> same
#988 [16:13] <Sam> this is so annoying
#989 [16:13] <iDCG_> yea
#990 [16:14] <iDCG_> I have not played for 5 days
#991 [16:14] <iDCG_> or more
#992 [16:14] <Sam> i bought the game yesterday and i just havent been able to log on once
#993 [16:14] <Sam> im gonna try logging into a guest account on my computer and trying it there
#994 [16:15] <iDCG_> I think it's the fault of mcleaks
#995 [16:15] * Lou [webchat@2.25.186.183] has quit. (Quit: webchat.esper.net)
#996 [16:15] <Sam> yeah the only other option is factory resetting my computer
#997 [16:16] <iDCG_> yes me too
#998 [16:16] <iDCG_> and i don't want to doit
#999 [16:16] <iDCG_> where r u from?
#1000 [16:17] <iDCG_> dude
#1001 [16:17] <iDCG_> ?
#1002 [16:17] <iDCG_> did u left?
#1003 [16:18] * Sam [webchat@68-70-91-130.static.kc.surewest.net] has quit. (Quit: webchat.esper.net)
#1004 [16:18] * iDCG_ [webchat@161.164.17.95.dynamic.jazztel.es] has quit. (Quit: webchat.esper.net)
#1005 [16:20] * JamesSimmo [webchat@host86-176-191-202.range86-176.btcentralplus.com] has joined #minecrafthelp
#1006 [16:21] <JamesSimmo> Hello, i made an account back when the beta was out and ive lost the email address my account was connected with could you help me out
#1007 [16:22] * NickWaddle [webchat@c-73-149-54-42.hsd1.ma.comcast.net] has joined #minecrafthelp
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#1011 [16:36] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has quit. (Quit: Leaving)
#1012 [16:36] <Crypticcraft> hello
#1013 [16:36] <Crypticcraft> i need help
#1014 [16:37] * WasylGamePlay [webchat@clt131.neoplus.adsl.tpnet.pl] has joined #minecrafthelp
#1015 [16:37] <Crypticcraft> hello
#1016 [16:37] <Crypticcraft> i need help
#1017 [16:38] <Crypticcraft> hello?
#1018 [16:38] <WasylGamePlay> Hello, I can't recover my account password. I don't receive an email
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#1020 [16:39] * Wasyl [webchat@clt131.neoplus.adsl.tpnet.pl] has joined #minecrafthelp
#1021 [16:39] <Wasyl> Hello, I can't recover my account password. I don't receive an email
#1022 [16:41] * Wasyl [webchat@clt131.neoplus.adsl.tpnet.pl] has quit. (Client Quit)
#1023 [16:41] * Waskowasyl [webchat@clt131.neoplus.adsl.tpnet.pl] has joined #minecrafthelp
#1024 [16:41] <Waskowasyl> Hello, I can't recover my account password. I don't receive an email
#1025 [16:43] * qxty [webchat@ip-213-127-35-3.ip.prioritytelecom.net] has joined #minecrafthelp
#1026 [16:43] * qxty [webchat@ip-213-127-35-3.ip.prioritytelecom.net] has joined #minecrafthelp
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#1028 [16:45] * dosahero [webchat@104.37.156.13] has joined #minecrafthelp
#1029 [16:45] <dosahero> hello
#1030 [16:45] <Waskowasyl> hi
#1031 [16:45] <dosahero> I have brought this game in 2010
#1032 [16:45] * Arjun [webchat@5e039f59.bb.sky.com] has joined #minecrafthelp
#1033 [16:46] <dosahero> and i have tried to log in two day ago after not playing for near 1 year
#1034 [16:46] <dosahero> and I can not log in ??
#1035 [16:47] <Waskowasyl> I have the same xD
#1036 [16:47] <dosahero> XD
#1037 [16:47] <dosahero> this suck
#1038 [16:47] <Arjun> Hi, I have had a mojang account for a few years now, and I have tried to log in on a mac for the first time. I inputted the correct information, but it says the email isn't valid
#1039 [16:47] <Waskowasyl> Only I can't migrate my account
#1040 [16:48] <Waskowasyl> because i forgot password and i can' recover ;-;
#1041 [16:48] <Arjun> Oof message sent about 3 mins late soz
#1042 [16:48] <Waskowasyl> No e-mails are coming
#1043 [16:48] <Arjun> Yeah
#1044 [16:49] <Arjun> I think I'm just gonna buy a new copy of Minecraft anyways
#1045 [16:49] <Waskowasyl> this suck ;-;
#1046 [16:49] * Guest5663 [webchat@174.84.77.110] has quit. (Quit: webchat.esper.net)
#1047 [16:49] <Waskowasyl> There is no point in getting a better launcher
#1048 [16:49] <dosahero> nooo
#1049 [16:49] <dosahero> I know one thing
#1050 [16:50] <Arjun> Nah Im just gonna use a new account
#1051 [16:50] <Arjun> What?
#1052 [16:50] * harvey [webchat@131.187.243.33] has joined #minecrafthelp
#1053 [16:50] <dosahero> the account is not deleted
#1054 [16:50] <dosahero> I tried borrowing my friend account to change name
#1055 [16:50] <dosahero> but my name is in use
#1056 [16:51] <dosahero> that mean the account still there....
#1057 [16:51] <dosahero> but just can not be loged in
#1058 [16:51] <harvey> what should I do if I get this errorhttps://resources.download.minecraft.net/d7/d7d5be6092d00c2f7f68bdcbf10ea3ac3cfea30c
#1059 [16:51] <dosahero> what that ???
#1060 [16:52] <harvey> this is some error thing
#1061 [16:53] <dosahero> hmmm sorry It been near year that I stopped playing and yearsss that I have stop playing properly
#1062 [16:54] <Waskowasyl> ;-;
#1063 [16:55] <dosahero> wask
#1064 [16:55] <dosahero> dont worry they will fix
#1065 [16:55] <dosahero> i think....
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#1067 [16:57] * Ryan2 [webchat@c-67-171-237-210.hsd1.wa.comcast.net] has joined #minecrafthelp
#1068 [16:58] <Ryan2> My minecraft account is made but it will not let me log in on minecraft.net. i can do it on other pc, just not mine.
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#1070 [17:09] * please_help123 [webchat@bzq-84-109-45-200.red.bezeqint.net] has joined #minecrafthelp
#1071 [17:11] <please_help123> it tolds me the servers are down when im trying to log in to a server ,please help :)
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#1074 [17:26] * Sundertz [webchat@190-92-13-82.reverse.cablecolor.hn] has joined #minecrafthelp
#1075 [17:26] <plzhelpme> i am trying to change the update i am on. i looked online but i only saw stuff for a different version of the launcher
#1076 [17:26] <Sundertz> Any helper there?
#1077 [17:27] <Sundertz> plzhelpme Have you already updated your minecraft launcher?
#1078 [17:28] * shifter [webchat@173-17-125-161.client.mchsi.com] has joined #minecrafthelp
#1079 [17:28] <plzhelpme> um what do you mean
#1080 [17:28] <Sundertz> You have the new version of the Minecraft Launcher?
#1081 [17:28] <shifter> i need help with some port forwarding and am wondering if there is just some info i dont have to start my server?
#1082 [17:29] <plzhelpme> i used to use the version that they were showing but recently it pulls up this one
#1083 [17:29] <Sundertz> plzhelpme If you can send a photo it will be bether
#1084 [17:29] <plzhelpme> how
#1085 [17:30] * Arjun [webchat@5e039f59.bb.sky.com] has quit. (Quit: webchat.esper.net)
#1086 [17:30] <Sundertz> Try making an screenshot a send it here
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#1088 [17:31] * plzhelpme [webchat@104.254.200.117] has joined #minecrafthelp
#1089 [17:32] <Sundertz> plzhelpme Do you have this version? 2.1.5964
#1090 [17:32] <plzhelpme> i accidently turned it off are you still there
#1091 [17:32] <Sundertz> plzhelpme Dont worries
#1092 [17:33] * Sundertz [webchat@190-92-13-82.reverse.cablecolor.hn] has quit. (Quit: webchat.esper.net)
#1093 [17:33] <plzhelpme> how do i post a picture on this
#1094 [17:43] <shifter> i need help with a server that im creating
#1095 [17:53] * MrDub [webchat@177.66.253.92] has joined #minecrafthelp
#1096 [17:57] <MrDub> Hello, could you help me with Email? I can't receive emails from Mojang.
#1097 [17:58] <webrosc> MrDub, you will have to contact Mojang
#1098 [17:59] * MrRadonkulous [webchat@ip68-103-50-185.ks.ok.cox.net] has joined #minecrafthelp
#1099 [17:59] <shifter> can you help me with my minecraft server
#1100 [18:00] <webrosc> portforward.net has guides for portforwarding most routers
#1101 [18:00] <webrosc> portforward.com sorry
#1102 [18:00] <MrRadonkulous> I need help migrating my account, I know I bought a copy awhile back (2012ish) but it will only let me play the demo
#1103 [18:01] <webrosc> ??> MrRadonkulous account/bug/demo
#1104 [18:01] <Mightyena> MrRadonkulous: Please see this article: https://help.mojang.com/customer/portal/articles/1218766-can-only-play-minecraft-demo if you are only able to play the Demo after having purchased the game.
#1105 [18:01] * TwistSc0pe [webchat@142.167.65.83] has joined #minecrafthelp
#1106 [18:01] <TwistSc0pe> Hello?
#1107 [18:01] <TwistSc0pe> Anyone here
#1108 [18:02] <MrRadonkulous> I've already read every single help page on your site, we are going on 2 hours now
#1109 [18:02] <MrRadonkulous> i even got a message that says it was successfully imported to my mojang account, but it will still only let me play the demo
#1110 [18:02] <webrosc> MrRadonkulous, that is Mojangs support site, not ours, this is a community based help, follow the directions on it
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#1112 [18:03] <MrRadonkulous> i have been following directions for 2 hours, with no luck. what now?
#1113 [18:04] <webrosc> did you read the whole page, including the parts that said if it didn't work to contact customer support and the link to do so
#1114 [18:05] <MrRadonkulous> I did read the whole page, like i said... 2 hours in here. and yes i have an email in to customer support, with no reply back. so here i am looking for help
#1115 [18:05] <MrRadonkulous> but i get the feeling im not going to find it here am i?
#1116 [18:05] <webrosc> then wait for Mojang to reply
#1117 [18:05] <webrosc> we can not fix account issues here as we are not Mojang
#1118 [18:06] <MrRadonkulous> bet, A+ work being done here it looks like. Thank you for all your amazing help
#1119 [18:06] * caeruleum13 [webchat@pool-108-40-122-231.bltmmd.fios.verizon.net] has joined #minecrafthelp
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#1123 [18:10] <caeruleum13> Hello. I am encountering a problem where I cannot load the game. I will launch it, and the bar on the Mojang loading screen will get about 95% of the way there and will then stop. I have spent a lot of time waiting, but to no avail. I am wondering what might be causing this issue.
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#1128 [18:12] <crangrap> Hi! I used to have an account back when minecraft was in beta and I'm trying to see if I can get it back. I've tried logging in but I have failed, I thought maybe I didn't use the right email or password combination since it's been a while. I tried to send an email saying that I forgot my password to the other emails I might've used but I never got
#1129 [18:12] <crangrap> anything from them so I'm concerned I will never be able to get my old account back. Honestly all I really want is my old name back (crangrape) for the sentimental value and I can't get it because it says it's already been taken (probably by my old account)
#1130 [18:15] * plzhelpme [webchat@104.254.200.117] has joined #minecrafthelp
#1131 [18:16] <plzhelpme> i need to change my game update. i looked online and it was talking about a different launcher version
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#1133 [18:27] * Billy [webchat@124.149.213.190] has joined #minecrafthelp
#1134 [18:28] <Billy> Hello i have recently migrated to Mojang after 7+ years of not playing minecraft. I migrated with no problems on the site but when i try to log into the minecraft launcher, i get the "invalid user/pass" message.
#1135 [18:29] * caeruleum13 [webchat@pool-108-40-122-231.bltmmd.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#1136 [18:37] <asdf> Billy
#1137 [18:37] <asdf> login using email now
#1138 [18:38] <Billy> i tried that and its still giving me the error message
#1139 [18:38] <Billy> i am able to log onto the site but not the launcher and i just dont get it
#1140 [18:38] <asdf> ok, try this
#1141 [18:39] <asdf> ??> Billy tools/hjt
#1142 [18:39] <Mightyena> Billy: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1143 [18:39] <Mightyena> Billy: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1144 [18:40] <Billy> This looks really suspect. Any confirmation this is legit?
#1145 [18:40] <asdf> it is legit
#1146 [18:41] <asdf> ??> Billy info/mcleaks
#1147 [18:41] <Mightyena> Billy: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#1148 [18:41] <Mightyena> Billy: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#1149 [18:41] <asdf> your issue sounds like this MCLeaks
#1150 [18:42] <Billy> ill try this
#1151 [18:42] <asdf> Hijack this tool will show if it is, or if you have other easy to detect problems
#1152 [18:43] <asdf> there is a log scan bot command that can reveal other issues too
#1153 [18:44] <asdf> if you have ran mcleaks, you should run an anti malware scan too
#1154 [18:44] <asdf> or however this mcleaks is hitting so many users like you
#1155 [18:46] <asdf> got it?
#1156 [18:46] <Billy> https://paste.ubuntu.com/p/4vjvP77YBJ/
#1157 [18:46] <Billy> this work?
#1158 [18:46] <asdf> !hjt https://paste.ubuntu.com/p/4vjvP77YBJ/
#1159 [18:46] <Absol> asdf: Found: MCLeaks/AltDispenser(Tool, Pirated, Fix: info/mcleaks), Discord(Turn off Discord Overlay, else disable Discord), WebCompanion(Malware, fix: av/adwcleaner), Radmin VPN(VPN), VPN(Any VPN)
#1160 [18:47] <asdf> ??> info/mcleaks
#1161 [18:47] * Mightyena [~Bot@va1.ae97.net] has joined #minecrafthelp
#1162 [18:47] <asdf> oops
#1163 [18:48] <asdf> ??> Billy info/mcleaks
#1164 [18:48] <Mightyena> Billy: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#1165 [18:48] <Mightyena> Billy: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#1166 [18:48] <asdf> also
#1167 [18:48] <asdf> ??> Billy av/adwcleaner
#1168 [18:48] <Mightyena> Billy: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#1169 [18:48] <Mightyena> Billy: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1170 [18:49] <asdf> you have a couple other issues that may or may not cause you problems, just fix those 2 problems a.s.a.p.
#1171 [18:49] * kpdavis [webchat@72.238.126.25] has joined #minecrafthelp
#1172 [18:51] <kpdavis> I am having an issue with realms, I am getting the error javaio.ioexception an existing connection was forcibly closed by the remote host
#1173 [18:51] <asdf> could be firewall, antivirus or vpn
#1174 [18:52] <asdf> ??> kpdavis tools/hjt
#1175 [18:52] <Mightyena> kpdavis: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1176 [18:52] <Mightyena> kpdavis: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1177 [18:52] <kpdavis> I already disabled those
#1178 [18:52] <asdf> sometimes they need uninstalled
#1179 [18:52] <asdf> what do you have?
#1180 [18:52] <kpdavis> Webroot
#1181 [18:53] <asdf> hijackthis will reveal potential problems
#1182 [18:54] <asdf> sometimes it is your router too
#1183 [18:54] * FriedChickens [webchat@c-69-250-164-66.hsd1.md.comcast.net] has joined #minecrafthelp
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#1185 [18:55] <kpdavis> https://paste.ubuntu.com/p/rWrr8NfrgN/
#1186 [18:56] <asdf> !hjt https://paste.ubuntu.com/p/rWrr8NfrgN/
#1187 [18:56] <Absol> asdf: Found: Hamachi(VPN, Bad, Remove, Conflicts with internet itself), CyberGhost(VPN, Possible Issue), Webroot(AV/Firewall, Might cause issues with login or LAN servers), Parsec(Game streaming, VPN, Overlay), Private Internet Access (VPN)
#1188 [18:56] * FriedChickens [webchat@c-69-250-164-66.hsd1.md.comcast.net] has quit. (Client Quit)
#1189 [18:56] <asdf> it does flag webroot, your vpn's of sorts too
#1190 [18:57] <asdf> ??> kpdavis AV/Firewall
#1191 [18:58] <kpdavis> ?
#1192 [18:58] <asdf> so, you have more VPN's than anyone I've seen before, but those are your potential issues
#1193 [18:59] * Billy [webchat@124.149.213.190] has joined #minecrafthelp
#1194 [19:00] <kpdavis> okay, can ending them in the task manager help?
#1195 [19:00] <Billy> https://paste.ubuntu.com/p/zHqV5HX3Jy/
#1196 [19:00] <Billy> Is this better?
#1197 [19:00] <Billy> i tried clearing mcleaks etc and restarted pc after scan
#1198 [19:01] <asdf> !hjt https://paste.ubuntu.com/p/zHqV5HX3Jy/
#1199 [19:01] <Absol> asdf: Found: MCLeaks/AltDispenser(Tool, Pirated, Fix: info/mcleaks), Discord(Turn off Discord Overlay, else disable Discord), Radmin VPN(VPN), VPN(Any VPN)
#1200 [19:01] <asdf> ??> Billy win/hosts/edit
#1201 [19:01] <Mightyena> Billy: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#1202 [19:01] <Mightyena> Billy: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#1203 [19:02] <asdf> you need to remove those lines that have mojang on them. Save using CTRL-S, then go change your password
#1204 [19:02] <asdf> then run adwcleaner again possibly
#1205 [19:03] <asdf> your VPN's could be another problem if you still can't login
#1206 [19:06] <Billy> okay trying this now, thanks:)
#1207 [19:06] <kpdavis> deleted the vpns and it didnt help
#1208 [19:07] <asdf> did you uninstall webroot?
#1209 [19:07] <kpdavis> no but I turned off support
#1210 [19:08] <Billy> Hey just deleted those logs and changed the password and i still get invalid user/pass on website. Bit confused
#1211 [19:08] <asdf> ??> kpdavis av/webroot
#1212 [19:08] <Mightyena> kpdavis: If you're having issues logging in or joining a LAN world while using Webroot SecureAnywhere AntiVirus, open Webroot and disable the built in Firewall.
#1213 [19:08] <Mightyena> kpdavis: Alternatively, use a different antivirus program, such as Malwarebytes. See ?? av/malwarebytes for more information.
#1214 [19:09] <asdf> Billy, how about a new hjt log?
#1215 [19:09] <Billy> hjt?
#1216 [19:09] * bruh [webchat@c-73-70-229-82.hsd1.ca.comcast.net] has joined #minecrafthelp
#1217 [19:09] <asdf> need to see if you followed directions this time since you didn't last time
#1218 [19:09] <Billy> okay sorry, 1 second
#1219 [19:09] <asdf> ??> Billy tools/hjt
#1220 [19:09] <Mightyena> Billy: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1221 [19:09] <Mightyena> Billy: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1222 [19:10] * scap [webchat@162.221.179.94] has joined #minecrafthelp
#1223 [19:10] * Drew [webchat@pool-96-237-171-4.bstnma.fios.verizon.net] has joined #minecrafthelp
#1224 [19:10] <Billy> https://paste.ubuntu.com/p/Xfz7qWfJzJ/
#1225 [19:10] <bruh> help i was making a realm and i checked price of 6 month and i saw price so i went to do 1 month but click didnt register so it bought 6 month without me knowing so i played on it for a hour till i found out help
#1226 [19:10] <asdf> !hjt https://paste.ubuntu.com/p/Xfz7qWfJzJ/
#1227 [19:10] <Absol> asdf: Found: Discord(Turn off Discord Overlay, else disable Discord), Radmin VPN(VPN), VPN(Any VPN)
#1228 [19:10] * Drew [webchat@pool-96-237-171-4.bstnma.fios.verizon.net] has quit. (Client Quit)
#1229 [19:11] * kpdavis [webchat@72.238.126.25] has quit. (Quit: webchat.esper.net)
#1230 [19:11] <asdf> ok, looking closer... at least mcleaks seems to be cleared
#1231 [19:12] <asdf> I still see you are using a vpn
#1232 [19:12] <asdf> some of your other running programs could be closed probably
#1233 [19:13] <asdf> Iwouldn't trust a mod injector that runs from a temp folder
#1234 [19:14] <asdf> I am not a fan of adobe, and torrenting can't help your connection
#1235 [19:14] <bruh> SOMONe plz help me
#1236 [19:15] <scap> When I'm playing the game (Windows 10) I only get to play for only a few minutes and the .
#1237 [19:15] <asdf> no idea what gif your game is, but you should be careful what you're executing on your system
#1238 [19:15] <Billy> is there anyway it has nothing to do with my pc and is instead a problem with the account itself?
#1239 [19:16] <Billy> ive tried logging into it on another computer and it still doesnt work
#1240 [19:16] * bruh [webchat@c-73-70-229-82.hsd1.ca.comcast.net] has quit. (Quit: webchat.esper.net)
#1241 [19:16] <asdf> ah, I thought you said it worked to play but not in browser
#1242 [19:17] <scap> anddd it crashes and turns blank and the screen is still interactive but doesn't show me whats going on
#1243 [19:17] <asdf> you having MCLeaks was a problem anyway, don't run MCLeaks
#1244 [19:17] <Billy> yep i have deleted that
#1245 [19:17] <Billy> it doesnt work on browser or launcher
#1246 [19:17] <Billy> i can log into mojang thats it
#1247 [19:17] <asdf> scap, y ou should look at your logs. We don't really handle Windows 10 version, just Java edition around here
#1248 [19:18] <scap> whats java tho?
#1249 [19:18] <asdf> if you're logged into mojang, change your password?
#1250 [19:18] <asdf> make sure you're going to be using email to login and not username
#1251 [19:18] <asdf> scap, on minecraft.net
#1252 [19:20] <asdf> scap, is your problem new or is this game new to your computer?
#1253 [19:20] <Billy> i have changed my mojang password twice today. Have no problem signing into mojang. I however can't log into minecraft.net and minecraft launcher
#1254 [19:21] * Frank [webchat@CPEa84e3fcd3633-CMa84e3fcd3630.cpe.net.cable.rogers.com] has joined #minecrafthelp
#1255 [19:21] <asdf> hmm, weird. Iwonder if it's cached
#1256 [19:22] <Frank> Hi, I am trying to login to Minecraft for the first time in over 3yrs
#1257 [19:22] <asdf> on mojang, it does show you own the game?
#1258 [19:22] <asdf> Billy...
#1259 [19:22] <Frank> Yes I bought the game 3yrs agor
#1260 [19:23] * Billy [webchat@124.149.213.190] has quit. (Quit: webchat.esper.net)
#1261 [19:23] <asdf> Frank did you ever migrate to mojang?
#1262 [19:23] <Frank> It is mojang
#1263 [19:23] <Frank> I know that because if I login in offline the Mojang page first comes up
#1264 [19:23] <asdf> old accounts were just username/password. now you use email/password to login
#1265 [19:24] <Frank> How can I get support?
#1266 [19:24] * Zer00Cool [~zencool@lmontsouris-657-1-225-19.w80-11.abo.wanadoo.fr] has joined #minecrafthelp
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#1268 [19:24] <Frank> Is there a number I can call
#1269 [19:25] <scap> asdf well i bought it couple of weeks ago, and i bought it off of Windows 10 store. So I didn't really know where to buy it so I just went from the store on my laptop.
#1270 [19:25] <scap> also what are the logs?
#1271 [19:26] <asdf> Windows 10 version support is done on microsoft.com
#1272 [19:26] * kartine29 [webchat@bri29-1-78-232-216-51.fbx.proxad.net] has joined #minecrafthelp
#1273 [19:26] <Frank> ok
#1274 [19:27] <kartine29> hi ! can someone help me with migration problem ?
#1275 [19:27] <asdf> ??> kartine29 account/migrate
#1276 [19:27] <Mightyena> kartine29: To migrate your old minecraft.net account (i.e. you used your username to log in) to a Mojang account, use this page: https://account.mojang.com/migrate
#1277 [19:29] * HB1380 [webchat@74-32-167-116.dsl1.nrwc.ny.frontiernet.net] has joined #minecrafthelp
#1278 [19:30] <HB1380> My minecraft will get to the loading screen but will crash way before it gets to the title screen.
#1279 [19:31] * scap [webchat@162.221.179.94] has quit. (Quit: webchat.esper.net)
#1280 [19:32] * shifter [webchat@173-17-125-161.client.mchsi.com] has quit. (Quit: webchat.esper.net)
#1281 [19:33] <asdf> ??> HB1380 launcher/crash-log
#1282 [19:33] <Mightyena> HB1380: We need to see your crash log, which is created after a crash.
#1283 [19:33] <Mightyena> HB1380: Open your .minecraft folder (ask us how to get there if you don't know) then open the crash-reports folder found there. Then open the most recent text file and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1284 [19:35] <HB1380> uh how do i get to my crash logs?
#1285 [19:37] <asdf> ??> HB1380 win/.minecraft
#1286 [19:37] <Mightyena> HB1380: To get at Minecraft's locally stored files on Windows, press Win+R, and in the window that appears, type %AppData%\.minecraft and click OK.
#1287 [19:37] <HB1380> ok
#1288 [19:38] <HB1380> i have done
#1289 [19:38] <HB1380> Where is crash file?
#1290 [19:38] <HB1380> It hasn't gotten into the game
#1291 [19:39] <HB1380> It crashes before i get to the main screen]
#1292 [19:40] * pepe [webchat@66-247-195-190.cab.prima.net.ar] has joined #minecrafthelp
#1293 [19:40] <pepe> hi
#1294 [19:40] <HB1380> Hi
#1295 [19:40] * Susanna [webchat@pool-71-176-242-116.rcmdva.fios.verizon.net] has joined #minecrafthelp
#1296 [19:41] <pepe> im having travel to log in in my minecraft launcher and in the minecraft site any help?
#1297 [19:41] <Susanna> Every time I open up the launcher and push play, it crashes. How do I fix this?
#1298 [19:42] <HB1380> that same thing is happening to me Susanna
#1299 [19:42] <pepe> im having travel to log in in my minecraft launcher and in the minecraft site any help?
#1300 [19:42] <HB1380> I don't know what you mean
#1301 [19:43] <HB1380> How do i get to my crash log?
#1302 [19:43] * Wovi [webchat@047-024-005-229.res.spectrum.com] has joined #minecrafthelp
#1303 [19:43] <pepe> im having travel to log in in my minecraft launcher and in the minecraft site any help?
#1304 [19:43] <pepe> im having travel to log in in my minecraft launcher and in the minecraft site any help?
#1305 [19:44] * pepe [webchat@66-247-195-190.cab.prima.net.ar] has left #minecrafthelp
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#1307 [19:44] * pepe [webchat@66-247-195-190.cab.prima.net.ar] has joined #minecrafthelp
#1308 [19:44] <pepe> hi
#1309 [19:44] <pepe> im having travel to log in in my minecraft launcher and in the minecraft site any help?
#1310 [19:44] <kevin_bayona> hi
#1311 [19:44] <Wovi> Hi, I am having troubles with launching the game, and the game won't give me a crash report either. Every time I go to launch the game it just crashes. We've tried uninstalling the game and reinstalling, updating drivers, updating Java, tried a couple and things for the pathing and nothing has produced any results.
#1312 [19:44] <pepe> im having travel to log in in my minecraft launcher and in the minecraft site any help?
#1313 [19:44] <Wovi> anyone have any idea what could be going on?
#1314 [19:45] <HB1380> Mine is doing the same thing
#1315 [19:45] <Wovi> crashing?
#1316 [19:45] <Susanna> Mine as well
#1317 [19:45] <kevin_bayona> I would like them to add another mineral like ruby ​​and there would be more mobs like bee insects and more
#1318 [19:45] <pepe> i literally when i putt log in in the minecraft site the site dosent respond
#1319 [19:45] <pepe> the same with the launcher
#1320 [19:45] <pepe> why this happen?]
#1321 [19:46] <Wovi> I could play the minecraft from the windows store, but it was a trial and I don't want to have to buy the game again just to play what I already bought
#1322 [19:46] <pepe> anyone know?
#1323 [19:46] <HB1380> no
#1324 [19:46] <HB1380> and yes wovi
#1325 [19:46] <pepe> oof
#1326 [19:46] * Matt [webchat@pool-68-134-63-147.bltmmd.fios.verizon.net] has joined #minecrafthelp
#1327 [19:46] <Matt> hello
#1328 [19:46] <HB1380> hi
#1329 [19:46] * kevin_bayona [webchat@186-183-205-122.telebucaramanga.net.co] has quit. (Client Quit)
#1330 [19:46] * Matt is now known as Guest19983
#1331 [19:46] <Guest19983> i cant login to minecraft ;(
#1332 [19:47] <pepe> im having travel to log in in my minecraft launcher and in the minecraft site any help?
#1333 [19:47] <pepe> im having travel to log in in my minecraft launcher and in the minecraft site any help?
#1334 [19:47] <pepe> im having travel to log in in my minecraft launcher and in the minecraft site any help?
#1335 [19:47] * Absol kicked pepe from #minecrafthelp (Reason: epe :Stop spamming)
#1336 [19:47] <Wovi> my bf is an endpoint engineer and even he hasn't been able to figure it out yet
#1337 [19:47] * Wovi [webchat@047-024-005-229.res.spectrum.com] has quit. (Network ban)
#1338 [19:47] <Guest19983> HELP
#1339 [19:48] * Susanna [webchat@pool-71-176-242-116.rcmdva.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#1340 [19:48] <Guest19983> i just downloaded the game and i did everything it said i waited an hour and everything but i still cant login
#1341 [19:48] * Guest19983 [webchat@pool-68-134-63-147.bltmmd.fios.verizon.net] has quit. (Network ban)
#1342 [19:48] * pepe [webchat@66-247-195-190.cab.prima.net.ar] has joined #minecrafthelp
#1343 [19:48] <pepe> im having travel to log in in my minecraft launcher and in the minecraft site any help?
#1344 [19:48] * pepe [webchat@66-247-195-190.cab.prima.net.ar] has quit. (Network ban)
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#1347 [19:50] <Goldtitatin69> hey
#1348 [19:50] <Goldtitatin69> i need help
#1349 [19:50] <Goldtitatin69> ?
#1350 [19:51] * Goldtitatin69 [webchat@c-73-198-25-130.hsd1.nj.comcast.net] has quit. (Client Quit)
#1351 [19:52] <duncan1> hey so i cant log in to my account. it says my password is incorrect, so i clicked the option to change password option and never receieved an email. i checked my old emails and apparently someone back in 2016 migrated my account and now i cant access it. i have the email with my purchase code to prove its me
#1352 [19:52] * KuriOreo [webchat@dsl-189-233-150-127-dyn.prod-infinitum.com.mx] has joined #minecrafthelp
#1353 [19:53] <asdf> transaction id?
#1354 [19:53] <HB1380> Mojang is busy with emails- look at the very first message
#1355 [19:53] <HB1380> account*
#1356 [19:53] <asdf> ??> duncan1 account/send-email
#1357 [19:53] <Mightyena> duncan1: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1358 [19:53] <Mightyena> duncan1: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1359 [19:53] <HB1380> can anyone help with the issue i am having or no?
#1360 [19:54] <asdf> they are catching up, a little bit
#1361 [19:54] <asdf> what kind of hardware are you running?
#1362 [19:54] <HB1380> ok?
#1363 [19:55] <HB1380> What does that mean?
#1364 [19:55] <KuriOreo> hello :3 i have a problem
#1365 [19:55] <HB1380> What's your problem?
#1366 [19:56] <asdf> HB1380, what kind of computer are you using?
#1367 [19:57] <HB1380> windows
#1368 [19:57] <HB1380> windows 10
#1369 [19:57] <HB1380> to be exact
#1370 [19:57] <asdf> ??> HB1380 win/dxdiag
#1371 [19:57] <Mightyena> HB1380: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1372 [19:57] <KuriOreo> yesterday and well i was trying to create my account and after it because a bad movement i delted my account, is there a way to recover that? as i can't log in anymore
#1373 [19:58] <asdf> ??> KuriOreo account/delete/recovery
#1374 [19:58] <Mightyena> KuriOreo: If you have deleted your account or believe it has been deleted, Mojang Customer Support can recover it.
#1375 [19:58] <Mightyena> KuriOreo: To do so, you need to contact customer support using the web form found at https://help.mojang.com/customer/portal/emails/new. Don't forget to include your transaction ID!
#1376 [19:58] * kartine29 [webchat@bri29-1-78-232-216-51.fbx.proxad.net] has quit. (Quit: webchat.esper.net)
#1377 [20:01] <HB1380> then do i send you the weebsite it gave me?
#1378 [20:01] <asdf> paste the url here
#1379 [20:01] <HB1380> https://paste.ubuntu.com/p/dsswT5qd6Z/
#1380 [20:02] * Catty [webchat@d173-183-5-168.bchsia.telus.net] has joined #minecrafthelp
#1381 [20:02] <asdf> so Isee you have integrated graphics
#1382 [20:03] <KuriOreo> yeah, i sent a ticket but well, i don't know when i will get a reply for it, and is it appears in the network it will take literally 2months to get a reply, or will it take less?
#1383 [20:03] <Catty> I changed my password and it said "Alright good to go!" and then i tried to log in and it refused to let me in after I had changed my password
#1384 [20:03] <HB1380> what does that mean?
#1385 [20:03] <Catty> wait wtf is this
#1386 [20:03] * twon [webchat@pool-71-163-153-34.washdc.fios.verizon.net] has joined #minecrafthelp
#1387 [20:03] <HB1380> I'm trying to figure out my mc
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#1390 [20:04] <suzy> Every time I try to push start on the launcher, it crashes. What should I do?
#1391 [20:04] <twon> hello. my friend just started a server and for some reason, we cant open doors or do anything on there
#1392 [20:04] <asdf> oh, HB1380 that is a dedicated video card?
#1393 [20:05] * suzy [webchat@pool-71-176-242-116.rcmdva.fios.verizon.net] has quit. (Client Quit)
#1394 [20:05] <HB1380> Dumb it down plz
#1395 [20:05] <asdf> GT 630
#1396 [20:05] <HB1380> Ye???? Is that good??\
#1397 [20:06] <HB1380> Honestly, i am probably just an idiot, but what does all that mean?
#1398 [20:06] <asdf> could be you just need proper drivers
#1399 [20:07] <HB1380> But it was working a few months ago
#1400 [20:07] <asdf> it would be on geforce.com iirc
#1401 [20:08] <asdf> ok, did you paste a crash log yet?
#1402 [20:09] <HB1380> Who are you talking to asdf
#1403 [20:19] * Soothsayerboomer [webchat@47.148.107.53] has joined #minecrafthelp
#1404 [20:19] <HB1380> Help
#1405 [20:19] <HB1380> ?
#1406 [20:20] <Soothsayerboomer> Hello, I have an old minecraft account that a family member who is no longer with us got me and I would like to link it with a mojang account. What should I do?
#1407 [20:20] <Soothsayerboomer> I dont have her email unfortunately
#1408 [20:20] * Eldrin [webchat@cpe-66-108-85-201.nyc.res.rr.com] has joined #minecrafthelp
#1409 [20:20] <Eldrin> hello
#1410 [20:21] <Eldrin> im having trouble logging into my mojang account
#1411 [20:22] <Eldrin> this doesnt work
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#1413 [20:25] * HB1380 [webchat@74-32-167-116.dsl1.nrwc.ny.frontiernet.net] has quit. (Quit: webchat.esper.net)
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#1416 [20:30] <Marni16> hey guys anyone around?
#1417 [20:31] <Tobas> I dont know. But my launcher isn't working. whenever I try to use it it says the files are missing or corrupt
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#1419 [20:43] * rykingzz [webchat@default-rdns.vocus.co.nz] has joined #minecrafthelp
#1420 [20:44] <rykingzz> my minecraft loads into any world but then crashes completely after just a few seconds, i have not played in sometime but never have encountered this issue, any help would be great, thanks
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#1423 [20:48] <SaVaJess> Hello?
#1424 [20:49] * SaVaJess [webchat@104-53-205-20.lightspeed.snantx.sbcglobal.net] has quit. (Client Quit)
#1425 [20:49] <rykingzz> still here
#1426 [20:51] * Dibella [webchat@185.92.26.172] has joined #minecrafthelp
#1427 [20:51] <Dibella> Hello
#1428 [20:51] <rykingzz> hello
#1429 [20:51] <Dibella> I am currently on Bedrock (PC) and using a Realm server... I am attempting to recreate a song and its a 6 min long... I started to build the first minute, but I noticed that some blocks are now starting to skip notes... It seems like the more I add to it, the more notes it skips.
#1430 [20:52] <rykingzz> hmm interesting
#1431 [20:54] * chris [webchat@104.238.59.37] has joined #minecrafthelp
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#1433 [20:57] <chris> Hi, I am trying to migrate my old Minecraft account to a Mojang account. I forgot what my username is, and it is required for migration. The webpage said to contact support if you forgot your username. When I tried to email Mojang Support, it required that I enter in my username, but I couldn't since I can't remember it. Is there any way I can find
#1434 [20:57] <chris> out what it is?
#1435 [20:59] <asdf> you need your transaction ID
#1436 [20:59] <asdf> ??> chris trans-id
#1437 [20:59] <chris> What is that?
#1438 [20:59] <asdf> ??> chris account/trans-id
#1439 [20:59] <Mightyena> chris: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#1440 [21:00] <chris> I made this account back in ~2010 probably. I already checked for emails from Minecraft and Mojang, but I don't have any
#1441 [21:01] <asdf> how did you pay./
#1442 [21:01] <asdf> ?
#1443 [21:01] <chris> Unfortunately I don't remember, this was 8 years ago
#1444 [21:02] <chris> I'm just surprised there isn't a "forgot username" option anywhere
#1445 [21:03] <asdf> if you used paypal, they can probably help you
#1446 [21:03] <chris> Even if I had my transaction ID, I still don't know the username, so I can't send them an email. I am almost certain I would have used a credit card.
#1447 [21:04] <asdf> if you can give them an approximate date, and price $26.95, to Mojang... They should be able to spot it
#1448 [21:04] <chris> Yes, but I still would not be able to contact Mojang without the username
#1449 [21:04] <asdf> not really
#1450 [21:05] * Tobas [webchat@cpe-74-65-180-27.maine.res.rr.com] has quit. (Quit: webchat.esper.net)
#1451 [21:05] <asdf> just need your transaction ID, that is your proof of ownership
#1452 [21:05] <chris> https://help.mojang.com/customer/portal/emails/new
#1453 [21:05] <chris> Username is required
#1454 [21:06] <chris> Is there any other way to contact Mojang that you know of?
#1455 [21:06] <asdf> ??> chris account/forgot-login
#1456 [21:06] <Mightyena> chris: If you forgot you login credentials please read: https://help.mojang.com/customer/portal/articles/329527-forgot-minecraft-login.
#1457 [21:06] <Mightyena> chris: Note: If you have to contact Mojang, do not forget to include your transaction ID!
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#1460 [21:06] <asdf> ??> chris account/send-email
#1461 [21:06] <Mightyena> chris: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1462 [21:06] <Mightyena> chris: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1463 [21:07] <chris> The username is required to send that email
#1464 [21:08] <chris> It won't let me send without my username
#1465 [21:09] <asdf> you have no best guess?
#1466 [21:09] <asdf> did you find your transaction ID??
#1467 [21:10] <chris> I have already tried everything I can think of. The transaction ID is not required to send an email. I am not looking for proof of purchase. I am looking to recover and migrate my account.
#1468 [21:10] <asdf> those are the procedures I can find.
#1469 [21:11] <asdf> maybe someone else will have a better idea
#1470 [21:11] <asdf> an old computer you played it on however long ago
#1471 [21:11] <asdf> maybe a friend will remember seeing you online
#1472 [21:11] <chris> Based on current wait times it looks like it would take them 2 months to get back to me, so I think it's probably worth it to just make a new account and buy it again. Thanks for the help though
#1473 [21:12] <asdf> yeah, 2 months maybe less
#1474 [21:12] <asdf> they are catching up now
#1475 [21:12] <asdf> remember
#1476 [21:12] <asdf> KEEP your TRANS-ID
#1477 [21:12] <mattym> chris, You can just enter anything in the box to have it accept being sent, just add a note in the Message box that its the username you need help with. But with any account recovery related issue, the ID will be required, it will be fast for you to find it now, rather than wait 2 months for them to ask for it anyway.
#1478 [21:13] <chris> mattym, is there a way to recover the account with only the trans-ID and without going through Mojang support
#1479 [21:14] <mattym> chris, No
#1480 [21:15] <chris> Okay. Thanks all for the help, I'll just make a new acct.
#1481 [21:23] * Alex7 [webchat@99-166-167-47.lightspeed.jcvlfl.sbcglobal.net] has joined #minecrafthelp
#1482 [21:25] <Alex7> I have a Minecraft account. can't remember which email I used and than can't remember my password. I haven't been on it in a while and would somehow like to be able to re download it onto my new computer through having purchased mincecraft before
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#1484 [21:40] * furbzz [webchat@98.124.41.236] has joined #minecrafthelp
#1485 [21:41] <furbzz> anyone having trouble singing into there minecraft account?
#1486 [21:41] <furbzz> signing **
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#1488 [21:43] * dude [webchat@148-204-77-186.enitel.net.ni] has joined #minecrafthelp
#1489 [21:44] <dude> my dyed armor is not showing up as dyed on a armor stand
#1490 [21:45] <dude> help
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#1497 [22:06] <Monsie> Hello, i need help with main .minecraft folder. I need to move all files to another folder
#1498 [22:07] <Monsie> how can i do this?
#1499 [22:10] <asdf> copy?
#1500 [22:11] <asdf> ??> Monsie win/.minecraft
#1501 [22:11] <Mightyena> Monsie: To get at Minecraft's locally stored files on Windows, press Win+R, and in the window that appears, type %AppData%\.minecraft and click OK.
#1502 [22:11] <asdf> are you wanting a backup of it?
#1503 [22:12] <Monsie> i need to change folder from drive c (%AppData%\.minecraft)
#1504 [22:12] <Monsie> move*
#1505 [22:13] <Monsie> if i just shift .minecraft to another place it would work?
#1506 [22:13] <asdf> so, I think that breaks the launchers ability to launch
#1507 [22:14] <asdf> not sure...searching
#1508 [22:14] <asdf> https://www.minecraftforum.net/forums/support/java-edition-support/2806470-how-to-move-minecraft-folder
#1509 [22:16] <asdf> comment #9
#1510 [22:16] <asdf> From the launcher you can set the working directory to another drive, or use --workdir argument to do the same
#1511 [22:17] <asdf> why not use C?
#1512 [22:17] <asdf> is C drive too full ?
#1513 [22:19] <Monsie> yeah, it is too full
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#1515 [22:20] <asdf> minecraft is small
#1516 [22:20] <Monsie> How to change it from the launcher?
#1517 [22:20] * ignacio [webchat@host242.190-230-80.telecom.net.ar] has quit. (Client Quit)
#1518 [22:20] <asdf> move the other files off
#1519 [22:20] <asdf> idk, that is what it said
#1520 [22:20] <Monsie> 3,05GB it is enought to call it fat
#1521 [22:21] <asdf> I only use a 256 GB drive, keep the system drive lean
#1522 [22:21] <asdf> oops
#1523 [22:21] <asdf> 128
#1524 [22:22] <asdf> wait..
#1525 [22:22] <asdf> 250 ish
#1526 [22:23] * hi [webchat@99-151-37-201.lightspeed.austtx.sbcglobal.net] has joined #minecrafthelp
#1527 [22:23] <asdf> minecraft has so many small files
#1528 [22:23] <hi> someone stole my account and i cant get it backl
#1529 [22:23] <hi> back
#1530 [22:24] <asdf> got your transaction id?
#1531 [22:24] <asdf> ??> hi account/stolen
#1532 [22:24] <asdf> ??> hi account/hacked
#1533 [22:24] <Mightyena> hi: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#1534 [22:24] <Mightyena> hi: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#1535 [22:24] <hi> i did this but they havent replied
#1536 [22:25] <hi> and i have the email that the person changed it to
#1537 [22:25] <asdf> ??> hi account/send-email
#1538 [22:25] <Mightyena> hi: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1539 [22:25] <Mightyena> hi: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1540 [22:25] <hi> my email was sent before this date though
#1541 [22:25] <asdf> almost 2 months backlog
#1542 [22:26] <asdf> before june 21?
#1543 [22:26] <asdf> and did you include your transaction id?
#1544 [22:26] <hi> im sorry i thought it said august my fault
#1545 [22:27] <asdf> 2 months is a crazy wait time
#1546 [22:27] <asdf> 2 months is a crazy wait time
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#1549 [22:32] * hi [webchat@99-151-37-201.lightspeed.austtx.sbcglobal.net] has joined #minecrafthelp
#1550 [22:32] <hi> I have already bought the game and transferred it over to mojang account but it says i have to buy the game
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#1553 [22:42] * lsmit449 [webchat@cpe-60-229-225-237.qb08.qld.asp.telstra.net] has joined #minecrafthelp
#1554 [22:44] <lsmit449> hi i dont know my mojang account
#1555 [22:45] <lsmit449> as in the one my mum made for me
#1556 [22:45] * Jappa [webchat@115-188-214-86-adsl.sparkbb.co.nz] has joined #minecrafthelp
#1557 [22:45] <lsmit449> six years ago
#1558 [22:45] <asdf> ??> lsmit449 account/forgot-email
#1559 [22:45] <Mightyena> lsmit449: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#1560 [22:45] <lsmit449> your ight but ive tried already
#1561 [22:45] <lsmit449> right*
#1562 [22:46] <Jappa> I switched emails and have been playing on my current one for about a year and now its only letting me play demo
#1563 [22:46] <asdf> then you need your transaction id
#1564 [22:46] <lsmit449> and the mojang account is probably gone
#1565 [22:46] <asdf> ??> Jappa account/bug/demo
#1566 [22:46] <Mightyena> Jappa: Please see this article: https://help.mojang.com/customer/portal/articles/1218766-can-only-play-minecraft-demo if you are only able to play the Demo after having purchased the game.
#1567 [22:47] <lsmit449> because my mum would have registered with an account that is cancelled
#1568 [22:47] <Jappa> i played on it last night and its not working today, also none of the articles helped
#1569 [22:47] <asdf> ??> lsmit449 account/trans-id
#1570 [22:47] <Mightyena> lsmit449: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#1571 [22:47] <lsmit449> ill check that one out then
#1572 [22:48] <asdf> you need the id
#1573 [22:48] <lsmit449> see you soon maybe?
#1574 [22:48] <asdf> ??> lsmit449 account
#1575 [22:48] <Mightyena> lsmit449: Have you tried turning it off and on again? The universal fix that never fails
#1576 [22:48] <asdf> ??> lsmit449 account/send-email
#1577 [22:48] <Mightyena> lsmit449: Have you tried turning it off and on again? The universal fix that never fails
#1578 [22:48] <asdf> ??> lsmit449 account/send-email
#1579 [22:48] <Mightyena> lsmit449: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1580 [22:48] <Mightyena> lsmit449: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1581 [22:48] <Jappa> do you mean my laptop
#1582 [22:49] <lsmit449> i dont know my transaction code
#1583 [22:49] <lsmit449> and thats what im waiting for right now
#1584 [22:49] <asdf> you need it
#1585 [22:49] <Jappa> neither because i have switched accounts and its not on my new one
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#1589 [23:41] * Equanimeous [webchat@mta-98-144-167-201.wi.rr.com] has joined #minecrafthelp
#1590 [23:42] <Equanimeous> minecraft dont start
#1591 [23:42] <Equanimeous> !
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#1593 [23:46] <Equanimeous> MInecraft doesn't start
#1594 [23:47] <Leo_> Hi, I had an account created back in 2012. And all I can remember is that I had skins and was able to play on servers, I also remember always using my username to log in, so that must mean I did have a premium account right?
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#1598 [23:49] <THighnatos> Hi, it doesnt allow me to play on Realms or join servers because of how my Microsoft account is set up
#1599 [23:49] <THighnatos> i havent changed anything and it worked just fine yesterday
#1600 [23:51] <THighnatos> I went to aka.ms/accountsettings and checked everything, and it should all be fine
#1601 [23:51] <THighnatos> It is not a child account and I am older than 18
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