#1 [00:10] * littlegoobers [webchat@ip24-255-21-33.tc.ph.cox.net] has joined #minecrafthelp
#2 [00:10] <littlegoobers> what is the turn around time getting my account migrated back to me
#3 [00:19] * Bacse666 [webchat@dsl-187-138-80-132-dyn.prod-infinitum.com.mx] has joined #minecrafthelp
#4 [00:20] <Bacse666> hi , i take the problem bifore launch the app
#5 [00:21] <Bacse666> previusli i configurate the full screen
#6 [00:22] <Bacse666> and there the problems
#7 [00:22] <Bacse666> began
#8 [00:23] <Bacse666> n dosnt work the app
#9 [00:24] <Bacse666> pli help me
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#12 [00:33] * Adam [webchat@CPE7c9a54d14667-CM7c9a54d14665.cpe.net.cable.rogers.com] has joined #minecrafthelp
#13 [00:33] <Adam> Hi there
#14 [00:33] <Adam> I cant change my minecraft name in game
#15 [00:33] <Adam> :(
#16 [00:33] * Adam is now known as Guest11520
#17 [00:33] <Guest11520> Hi there
#18 [00:34] <Guest11520> I cant change my minecraft in game name
#19 [00:34] <Guest11520> the website crashes every time
#20 [00:38] <Bacse666> its a probel o solution ?
#21 [00:38] * RealWolfyYT [webchat@dynamic-cpe-pool.orcon.net.nz] has joined #minecrafthelp
#22 [00:41] <RealWolfyYT> https://paste.gg/p/anonymous/281c9dca90fa42e4850a06aebc9d0a94
#23 [00:42] <GreyVulpine> Do you have that error report handy RealWolfyYT?
#24 [00:42] <RealWolfyYT> Yes let me get that
#25 [00:43] <RealWolfyYT> Do you want the error code?
#26 [00:44] <GreyVulpine> Yes please.
#27 [00:44] <RealWolfyYT> Mkay.
#28 [00:44] <RealWolfyYT> Just starting the game with output log to get the error code...
#29 [00:45] <RealWolfyYT> Process crashed with exit code -805306369
#30 [00:46] <GreyVulpine> See: https://bugs.mojang.com/browse/MCL-6550
#31 [00:46] <RealWolfyYT> Mkay let me have a look.
#32 [00:48] <RealWolfyYT> I have tried that and It did not work....
#33 [00:49] <Bacse666> hi
#34 [00:51] <Bacse666> hi , i take the problem bifore launch the app
#35 [00:51] <Bacse666> previusli i configurate the full screen
#36 [00:51] <Bacse666> and there the problems
#37 [00:51] <Bacse666> began
#38 [00:51] <Bacse666> n dosnt work the app
#39 [00:59] * cool [webchat@207.189.24.179] has joined #minecrafthelp
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#41 [01:01] * kjklj [webchat@pool-100-11-91-17.phlapa.fios.verizon.net] has joined #minecrafthelp
#42 [01:01] <kjklj> I cant login to minecraft.net, i click login but nothing happens
#43 [01:05] * kjklj [webchat@pool-100-11-91-17.phlapa.fios.verizon.net] has quit. (Client Quit)
#44 [01:05] * kjklj [webchat@pool-100-11-91-17.phlapa.fios.verizon.net] has joined #minecrafthelp
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#46 [01:10] * Bacse666 [webchat@dsl-187-138-80-132-dyn.prod-infinitum.com.mx] has quit. (Quit: webchat.esper.net)
#47 [01:17] * Reblups [webchat@79-112-198-10.rdsnet.ro] has joined #minecrafthelp
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#49 [02:00] * asdf [~asdf@67.142.112.89] has quit. (Read error: Connection reset by peer)
#50 [02:01] * asdf [~asdf@67.142.112.89] has joined #minecrafthelp
#51 [02:17] * Ian [webchat@d137-186-230-205.abhsia.telus.net] has joined #minecrafthelp
#52 [02:17] <Ian> When I join a real/server it will let me join but then after a few seconds the game will crash and close.
#53 [02:18] <Ian> can anyone help?
#54 [02:21] * Ian [webchat@d137-186-230-205.abhsia.telus.net] has quit. (Client Quit)
#55 [02:39] * treebark [webchat@68-21-161-90.lightspeed.sntcca.sbcglobal.net] has joined #minecrafthelp
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#57 [02:51] * WildDraxCZ [webchat@89-24-42-88.nat.epc.tmcz.cz] has joined #minecrafthelp
#58 [02:52] <WildDraxCZ> Hello, I have changed my mind in changing my name and I want to change it from BigeJeNej_CZ to WildDraxCZ (my old account)
#59 [03:12] * mr_samoor [webchat@IGLD-83-130-131-180.inter.net.il] has joined #minecrafthelp
#60 [03:13] <WildDraxCZ> I have even screen of my minecraft launcher.
#61 [03:14] <mr_samoor> This morning I bought a Minecraft user and when I tried to enter the email and password the game gave me this message user created before Fall 2012 and I created it today Happy to help
#62 [03:19] * mr_samoor [webchat@IGLD-83-130-131-180.inter.net.il] has quit. (Quit: webchat.esper.net)
#63 [03:20] * mr_samoor13 [webchat@IGLD-83-130-131-180.inter.net.il] has joined #minecrafthelp
#64 [03:20] <mr_samoor13> This morning I bought a Minecraft user and when I tried to enter the email and password the game wrote me this message the user was created before Fall 2012 and I created it today Happy to help
#65 [03:28] * Lord_of_Life [~Lord@46.217.57.182] has quit. (Ping timeout: 206 seconds)
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#67 [03:33] * Nick23 [webchat@221.121.132.81] has joined #minecrafthelp
#68 [03:42] <Greymagic27> mr_samoor13, What's the exact message?
#69 [03:43] <mr_samoor13> Incorrect email or password
#70 [03:43] <mr_samoor13> If your account was created after Fall 2012 or transferred, use your email. Otherwise, use your username.
#71 [03:43] <Greymagic27> mr_samoor13, Let's make sure that nothing on your PC is causing the issue. HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Follow the steps which Mightyena will send below:
#72 [03:43] <Greymagic27> ??> mr_samoor13 tools/hjt
#73 [03:43] <Mightyena> mr_samoor13: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#74 [03:43] <Mightyena> mr_samoor13: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#75 [03:44] * WildDraxCZ [webchat@89-24-42-88.nat.epc.tmcz.cz] has quit. (Quit: webchat.esper.net)
#76 [03:52] <mr_samoor13> What data the software checks
#77 [03:52] <mr_samoor13> ?
#78 [04:00] * LeetDaZona [webchat@bl10-17-16.dsl.telepac.pt] has joined #minecrafthelp
#79 [04:00] <LeetDaZona> I cant remeber my 3 security questions and when i try to reset the questions i dont recieve nothing in my email
#80 [04:00] <LeetDaZona> from mojang
#81 [04:02] <LeetDaZona> and i cant change my skin :(
#82 [04:04] <Greymagic27> mr_samoor13, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information.
#83 [04:04] <Greymagic27> ??> LeetDaZona account/send-email
#84 [04:04] <Mightyena> LeetDaZona: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#85 [04:04] <Mightyena> LeetDaZona: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#86 [04:05] <LeetDaZona> i already email mojang but i where i can find transaction id ?
#87 [04:09] <Greymagic27> ??> LeetDaZona account/trans-id
#88 [04:09] <Mightyena> LeetDaZona: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#89 [04:09] <Greymagic27> LeetDaZona, But if you already emailed mojang you'll need to wait for their reply. Whatever you do, don't send a second email
#90 [04:11] * mr_samoor13 [webchat@IGLD-83-130-131-180.inter.net.il] has quit. (Quit: webchat.esper.net)
#91 [04:11] <LeetDaZona> bro im just trying to change the skin im not trying to change passwords or email .. i just want swich the skin :( is so hard
#92 [04:11] <LeetDaZona> ty for ur help ... i will wait for u guys see my email
#93 [04:12] <Greymagic27> LeetDaZona, It won't be us who see the email :P It will be mojang
#94 [04:12] <LeetDaZona> :D sry im new at this
#95 [04:13] <LeetDaZona> is my first time im having problems becuse is a new pc
#96 [04:13] * Greymagic27 gives thumbs up
#96 [04:13] <LeetDaZona> tyy for your help !
#97 [04:13] <LeetDaZona> im going
#98 [04:21] * Alexander_Desmet [webchat@178-118-232-171.access.telenet.be] has joined #minecrafthelp
#99 [04:21] * HunterVideo08 [webchat@179.red-80-29-110.staticip.rima-tde.net] has joined #minecrafthelp
#100 [04:21] * Alexander_Desmet [webchat@178-118-232-171.access.telenet.be] has quit. (Client Quit)
#101 [04:22] <HunterVideo08> Hi. I'm trying to buy Minecraft but the page doesn't let me buy it, It say that there's a error
#102 [04:25] * Fufu_ [webchat@static-176-185-53-157.axione.abo.bbox.fr] has joined #minecrafthelp
#103 [04:28] <Fufu_> Hello I would like to buy Minecraft Java Edition with a microsoft card of 25 € except that when I enter the code and I want to buy they say to me "Placement of the order ..." Indefinitely its not stopped can you m help?
#104 [04:30] * tjorno [webchat@82-151-164-200.cable.dynamic.v4.ziggo.nl] has joined #minecrafthelp
#105 [04:31] <tjorno> hello i need help
#106 [04:31] <Greymagic27> HunterVideo08, What is the error?
#107 [04:31] <Greymagic27> ??> Fufu_ tools/hjt
#108 [04:31] <Mightyena> Fufu_: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#109 [04:31] <Mightyena> Fufu_: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#110 [04:31] <Greymagic27> tjorno, What with?
#111 [04:32] <tjorno> i have an issue with my account. like i cannot loggin on my minecraft account on my computer but on other computers i can. how do i solve this?
#112 [04:33] <Greymagic27> tjorno, Let's make sure nothing on your PC is causing the issue. HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Follow the steps which Mightyena will send below:
#113 [04:33] <Greymagic27> ??> tjorno tools/hjt
#114 [04:33] <Mightyena> tjorno: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#115 [04:33] <Mightyena> tjorno: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#116 [04:33] <tjorno> okay but the weird part is i cant even login to the website
#117 [04:36] <HunterVideo08> Greymagic27, It says that there is an error during the processing, and it tells me to try later
#118 [04:36] <Greymagic27> HunterVideo08, Could you run the tool I sent to tjorno above? It may be that something is blocking you from purchasing the game
#119 [04:40] <Fufu_> Sorry if I take a little time to send you the file I speak very little English ...
#120 [04:40] <Greymagic27> Fufu_, No worry!
#121 [04:40] <HunterVideo08> Greymagic27, do I send the link here??
#122 [04:41] <Greymagic27> HunterVideo08, Yes please
#123 [04:41] <HunterVideo08> https://paste.ubuntu.com/p/3fW3fmM35w/
#124 [04:42] <HunterVideo08> Greymagic27, there is
#125 [04:42] <Greymagic27> HunterVideo08, I don't see anything on your PC that would be causing an issue. Contact your bank and ask if they allow transactions to Sweden
#126 [04:43] <Fufu_> How do I recognize a log file?
#127 [04:43] <Greymagic27> Fufu_, It will pop out in a notepad file once it's done
#128 [04:45] <Fufu_> And so I copy all the file block note is it?
#129 [04:45] <Greymagic27> ??> Fufu_ paste
#130 [04:45] <Mightyena> Fufu_: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#131 [04:46] * HunterVideo08 [webchat@179.red-80-29-110.staticip.rima-tde.net] has quit. (Quit: webchat.esper.net)
#132 [04:46] * tjorno [webchat@82-151-164-200.cable.dynamic.v4.ziggo.nl] has joined #minecrafthelp
#133 [04:47] <Fufu_> Ok I'm sorry if I'm wrong
#134 [04:47] * Mooneng [webchat@188-167-250-241.dynamic.chello.sk] has joined #minecrafthelp
#135 [04:47] * littlegoobers [webchat@ip24-255-21-33.tc.ph.cox.net] has quit. (Quit: webchat.esper.net)
#136 [04:48] <tjorno> im doing this for a friend of mine so it can take a little time
#137 [04:48] <tjorno> because he has to do it on his pc
#138 [04:48] <Greymagic27> tjorno, No worries :)
#139 [04:48] <Greymagic27> tjorno, No worries :)
#140 [04:48] * Mooneng [webchat@188-167-250-241.dynamic.chello.sk] has left #minecrafthelp
#141 [04:50] <Fufu_> Apprenez à prononcer
#142 [04:50] <Fufu_> Here I send back to contact me in case of problem
#143 [05:16] * L [webchat@150.203.2.234] has joined #minecrafthelp
#144 [05:18] <L> Hi I have made a new mojang account and bought minecraft for my mac but it won't log in. I can log into minecraft with this account on my pc but not the mac. I also can't login to the account on the mojang website again just on the mac. Any help would be greatly appreciated thanks
#145 [05:19] * G9 [webchat@150.203.2.241] has joined #minecrafthelp
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#147 [05:27] * Synctic [webchat@bba485345.alshamil.net.ae] has joined #minecrafthelp
#148 [05:27] <Synctic> how to create a server
#149 [05:28] * tjorno [webchat@82-151-164-200.cable.dynamic.v4.ziggo.nl] has quit. (Quit: webchat.esper.net)
#150 [05:40] * Tobas [webchat@cpe-74-65-180-27.maine.res.rr.com] has joined #minecrafthelp
#151 [05:42] * elembee [webchat@ip47-43-173-82.adsl2.static.versatel.nl] has joined #minecrafthelp
#152 [05:42] <Tobas> I need help with my launcher, it crashes and says "Unable to load the Minecraft Runtime Environment"
#153 [05:44] * iRaidz [webchat@adsl-178-78-72-253.karoo.kcom.com] has joined #minecrafthelp
#154 [05:44] <iRaidz> Hello!
#155 [05:45] <iRaidz> I'm having problems. So whenever I log onto a set few servers all the skins are alex or steve and It's really annoying I'm wondering if theres a fix for this
#156 [05:46] * warbgeo [webchat@120.130-136-217.adsl-dyn.isp.belgacom.be] has joined #minecrafthelp
#157 [05:47] <warbgeo> frensh ?
#158 [05:47] * elembee [webchat@ip47-43-173-82.adsl2.static.versatel.nl] has quit. (Quit: webchat.esper.net)
#159 [05:48] <warbgeo> I do not know my e-mail address of my account minecraft
#160 [05:48] <warbgeo> So I can not migrate my account
#161 [05:49] * L [webchat@150.203.2.234] has joined #minecrafthelp
#162 [05:50] * OlaiMalai36 [webchat@147.30.22.83] has joined #minecrafthelp
#163 [05:51] * UncleChiefKeef [webchat@host86-158-92-165.range86-158.btcentralplus.com] has joined #minecrafthelp
#164 [05:52] <OlaiMalai36> Hi, i cant login in my MC account through game launcher, but i still can login in mojang and minecraft site. What i should to do
#165 [05:52] <UncleChiefKeef> Hi, I've got the exact same problem^
#166 [05:52] <L> Hi, I can't login on the launcher and on the mojang site the login button doesnt click
#167 [05:53] <UncleChiefKeef> Yup, that's also what I get
#168 [05:53] <UncleChiefKeef> On the launcher I get invalid email or password
#169 [05:53] <L> Like it changes colour but doesn't actually do anything?
#170 [05:53] * ino1111 [webchat@c83-254-24-240.bredband.comhem.se] has joined #minecrafthelp
#171 [05:53] <OlaiMalai36> I just bought minecraft and i though that problem only for me lol. Exactly same ^
#172 [05:54] <L> Yea just bought as well. Are you two on a mac?
#173 [05:54] * warbgeo [webchat@120.130-136-217.adsl-dyn.isp.belgacom.be] has quit. (Quit: webchat.esper.net)
#174 [05:54] <UncleChiefKeef> Yeah I just bought it to. On the site I click login and literally nothing happens, on the launcher I get invalid email and pass
#175 [05:54] <UncleChiefKeef> Nah, pc
#176 [05:54] <OlaiMalai36> Nah, windows
#177 [05:54] <OlaiMalai36> UncleChiefKeef I used VPN to login in the minecraft.net and that helped me
#178 [05:54] <L> Oh ok nice
#179 [05:55] <UncleChiefKeef> Could you get into the launcher though?
#180 [05:55] <OlaiMalai36> Nope, i tried to login in the launcher by using VPN but that was uselles
#181 [05:55] * ino1111 [webchat@c83-254-24-240.bredband.comhem.se] has quit. (Client Quit)
#182 [05:55] <UncleChiefKeef> and the loggin in on the site isn't my main problem because it works when I try on my phone
#183 [05:55] <UncleChiefKeef> I just wanna get into the launcher
#184 [05:56] <OlaiMalai36> Same
#185 [05:56] <L> Yea its useless without the launcher haha
#186 [05:56] <UncleChiefKeef> Yup
#187 [05:58] * Bujan_GV [webchat@dslb-188-096-089-099.188.096.pools.vodafone-ip.de] has joined #minecrafthelp
#188 [05:58] * Lr [webchat@150.203.2.234] has joined #minecrafthelp
#189 [06:00] <L> Help please someone!
#190 [06:01] <OlaiMalai36> Guys, i think this is global problem, not only for us, i guess we have to wait for tomorrow or something
#191 [06:03] * helpmeplease [webchat@c122-106-195-51.belrs5.nsw.optusnet.com.au] has joined #minecrafthelp
#192 [06:03] <helpmeplease> hi, i can't access my minecraft account because i haven't logged in in a while and i only remember my username and i cannot remember which email the account was connected to
#193 [06:05] <Bujan_GV> I have probmem with launcher. Installation is interrupted. because of this can not load Minencraft.
#194 [06:06] * Francesca [webchat@host242-54-dynamic.17-79-r.retail.telecomitalia.it] has joined #minecrafthelp
#195 [06:07] <Bujan_GV> hi
#196 [06:10] * OlaiMalai36 [webchat@147.30.22.83] has quit. (Quit: webchat.esper.net)
#197 [06:11] * helpmeplease [webchat@c122-106-195-51.belrs5.nsw.optusnet.com.au] has quit. (Quit: webchat.esper.net)
#198 [06:13] <Bujan_GV> Does anyone know these mistakes? "Couldn`t load luncher core frome C:\...\game\launcher.dll LoadErrorNotPresent"
#199 [06:24] * Francesca [webchat@host242-54-dynamic.17-79-r.retail.telecomitalia.it] has joined #minecrafthelp
#200 [06:24] * Tobas [webchat@cpe-74-65-180-27.maine.res.rr.com] has quit. (Quit: webchat.esper.net)
#201 [06:27] <Francesca> when i open the game with older versions it works perfectly, but when i try open it with the 1.14 a window with error written on it pops up
#202 [06:32] <Bujan_GV> Wolte das Spiel neue imstalliren. und deswegen alles gelöscht. Werend instalation von neuen Launcher bekomme ich solche meldung.
#203 [06:32] <Bujan_GV> Auch wen ich ein älteren Launcher installire
#204 [06:32] <Bujan_GV> Wolte the game new imstalliren. and therefore deleted everything. If you are instalation of new launchers I get such notification.
#205 [06:32] <Bujan_GV> Also, if I install an older launcher
#206 [06:33] <Bujan_GV> Wanted to install the game new. and therefore deleted everything. If you are instalation of new launchers I get such notification.
#207 [06:33] <Bujan_GV> Also, if I install an older launcher
#208 [06:35] * Francesca [webchat@host242-54-dynamic.17-79-r.retail.telecomitalia.it] has quit. (Quit: webchat.esper.net)
#209 [06:35] * Francesca [webchat@host242-54-dynamic.17-79-r.retail.telecomitalia.it] has quit. (Quit: webchat.esper.net)
#210 [06:38] * Bujan_GV [webchat@dslb-188-096-089-099.188.096.pools.vodafone-ip.de] has left #minecrafthelp
#211 [06:41] * MyNameIsAndrew [webchat@d-79-117-212-106.craiova.rdsnet.ro] has joined #minecrafthelp
#212 [06:41] <MyNameIsAndrew> ne
#213 [06:41] <MyNameIsAndrew> help me
#214 [06:42] <MyNameIsAndrew> is
#215 [06:42] <MyNameIsAndrew> somebody here
#216 [06:42] <MyNameIsAndrew> ready to help
#217 [06:42] <MyNameIsAndrew> a young child
#218 [06:42] <MyNameIsAndrew> who's minecraft does fking work
#219 [06:45] * MyNameIsAndrew [webchat@d-79-117-212-106.craiova.rdsnet.ro] has quit. (Client Quit)
#220 [06:52] * iRaidz [webchat@adsl-178-78-72-253.karoo.kcom.com] has quit. (Quit: webchat.esper.net)
#221 [07:00] * Jordan6 [webchat@80.184.239.30] has joined #minecrafthelp
#222 [07:04] <Jordan6> Hello
#223 [07:04] <Jordan6> Greymagic27 Or someone like his name helped me yesterday,
#224 [07:04] <Jordan6> But I still have the same problem.
#225 [07:11] * iRaidz [webchat@adsl-178-78-72-253.karoo.kcom.com] has joined #minecrafthelp
#226 [07:11] <iRaidz> All I see is Steve skins can somebody help me please?
#227 [07:13] * iraidz7 [webchat@adsl-178-78-72-253.karoo.kcom.com] has joined #minecrafthelp
#228 [07:14] * iraidz7 [webchat@adsl-178-78-72-253.karoo.kcom.com] has quit. (Client Quit)
#229 [07:19] * iRaidz [webchat@adsl-178-78-72-253.karoo.kcom.com] has quit. (Quit: webchat.esper.net)
#230 [07:20] * Sommer [webchat@p5B2452ED.dip0.t-ipconnect.de] has joined #minecrafthelp
#231 [07:22] <Sommer> Hi when I try to login whith my pc at minecraft it doesnt work but it is the right passwort. When I login at the Mojang page it works. What should I do?
#232 [07:27] * joey [webchat@cpc118736-dudl13-2-0-cust201.16-1.cable.virginm.net] has joined #minecrafthelp
#233 [07:27] * Sien2 [webchat@d51534978.access.telenet.be] has joined #minecrafthelp
#234 [07:27] <joey> unable to play java loop issue
#235 [07:28] <Sien2> I have troubles linking minecraft to my Xbox Live account.
#236 [07:28] <joey> The game crashed whilst mouseclicked event handler
#237 [07:28] <joey> Error: java.lang.IllegalStateException: failed to create a child event loop
#238 [07:28] <Sien2> I really want to play with friends but they have the game on their phone
#239 [07:30] <Sommer> Hi when I try to login whith my pc at minecraft it doesnt work but it is the right passwort. When I login at the Mojang page it works. What should I do?
#240 [07:30] <Sommer> Hi when I try to login whith my pc at minecraft it doesnt work but it is the right passwort. When I login at the Mojang page it works. What should I do?
#241 [07:30] <Sommer> Hi when I try to login whith my pc at minecraft it doesnt work but it is the right passwort. When I login at the Mojang page it works. What should I do?
#242 [07:30] * Absol kicked Sommer from #minecrafthelp (Reason: ommer :Stop spamming)
#243 [07:30] * john [webchat@cpc115192-nmal23-2-0-cust858.19-2.cable.virginm.net] has joined #minecrafthelp
#244 [07:30] * john is now known as Guest57144
#245 [07:31] <Guest57144> hello, I haven't played in a few years and cannot access my old account, I believe I used my own email but it doesn't seem to be the case. I'm pretty sure I remember my username and password logins but cannot login like this anymore
#246 [07:31] * Guest57144 [webchat@cpc115192-nmal23-2-0-cust858.19-2.cable.virginm.net] has quit. (Network ban)
#247 [07:40] * NoNameRio [webchat@fibhost-66-72-136.fibernet.hu] has joined #minecrafthelp
#248 [07:41] <NoNameRio> Hi! So I bought minecraft on the 19th of August, and since then every time i tried to log in it writes:"Invalid email or password", but only on my own laptop. If I try to log into my account on my friend's computer, it works, and if my friend tries to log into his account on my laptop, it doesn't work. The minecraft website login doesn't work eithe
#249 [07:41] <NoNameRio> r, in the exact same way as the launcher.
#250 [07:43] * Wouter [webchat@217-122-60-164.cable.dynamic.v4.ziggo.nl] has joined #minecrafthelp
#251 [07:44] * joey [webchat@cpc118736-dudl13-2-0-cust201.16-1.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#252 [07:44] <Wouter> i cant loggin because i dont now my password. When i request a new password i dont get an email.
#253 [07:45] * hinkqvist [webchat@h-43-187.A357.priv.bahnhof.se] has joined #minecrafthelp
#254 [07:48] <hinkqvist> Hello! Im not being able to log in to my account. I had mojang account saved on my chrome browser but it still didnt work.
#255 [07:48] <hinkqvist> I have an old minecraft accound which I apparently already have migrated to moyang. Receiving mojang support mail but not pw reset.
#256 [07:58] <NoNameRio> Wouter are you sure you sent the password reset to the email address you checked? There might have been a mistype or something
#257 [07:58] <Wouter> Hello, i did type the right email. I did get an email from mojang for migrating my account
#258 [07:59] * OlaiMalai8 [webchat@147.30.22.83] has joined #minecrafthelp
#259 [08:00] <Wouter> But with my reset i dont get an email
#260 [08:00] * Pikis [webchat@95.168.185.225] has joined #minecrafthelp
#261 [08:00] * Pikis [webchat@95.168.185.225] has quit. (Network ban)
#262 [08:02] * OlaiMalai8 [webchat@147.30.22.83] has quit. (Client Quit)
#263 [08:02] * hinkqvist [webchat@h-43-187.A357.priv.bahnhof.se] has joined #minecrafthelp
#264 [08:02] <Jordan6> I can't log in into Minecraft . net neither The client. It keeps on saying the same error message please help me someone.
#265 [08:03] <Jordan6> In Minecraft . net I doesn't say anything It doesn't even work
#266 [08:03] <hinkqvist> Hello! Ive managed to recover my old minecraft account but when I log in to download the game Im just getting the DEMO version or giving me the option to buy the game again. What to do?
#267 [08:03] <Jordan6> Invalid email or password
#268 [08:03] <Jordan6> If your account was created after November 2012 or if it has been migrated, use your email. Otherwise use your username.
#269 [08:04] <Jordan6> Please help me!!!!!
#270 [08:06] * Synctic [webchat@bba485345.alshamil.net.ae] has quit. (Quit: webchat.esper.net)
#271 [08:07] * So [webchat@p5B2452ED.dip0.t-ipconnect.de] has joined #minecrafthelp
#272 [08:07] * Olaimalai [webchat@147.30.22.83] has joined #minecrafthelp
#273 [08:08] <So> I cant login to minecraft with my pc pc but i can login to mojang. What can I do?
#274 [08:10] <Olaimalai> I cant login in my account in minecraft.net because nothing happens after pressing Login. And minecraft launcher its saying wrong password or e-mail but all is correct. But i can login to mojang , what i should do?
#275 [08:10] <Jordan6> Same!
#276 [08:10] <Jordan6> I need help asap
#277 [08:10] <So> me too
#278 [08:10] <Jordan6> This is so annoying
#279 [08:11] <Jordan6> Greymagic27 Please help me
#280 [08:11] * NoNameRio [webchat@fibhost-66-72-136.fibernet.hu] has quit. (Quit: webchat.esper.net)
#281 [08:11] <So> i'ce bought it today i want to pla it
#282 [08:11] * lead_pipe23 [~Lead@38.29.184.194] has quit. (Quit: Bye)
#283 [08:11] <Olaimalai> same
#284 [08:12] <Jordan6> I bought it 5 years ago
#285 [08:14] <Jordan6> I can only play on alts
#286 [08:14] <Jordan6> ugh]
#287 [08:17] * pixelgameer [webchat@i577BCC8B.versanet.de] has joined #minecrafthelp
#288 [08:18] <pixelgameer> hi i got a problem years ago i played with this nick pixelgameer and i dont know if i migrated,and i forgot my email
#289 [08:18] * Cool2789 [webchat@pool-108-52-164-208.phlapa.fios.verizon.net] has joined #minecrafthelp
#290 [08:18] <Olaimalai> I cant login in my account in minecraft.net because nothing happens after pressing Login. And minecraft launcher its saying wrong password or e-mail but all is correct. But i can login to mojang , what i should do?
#291 [08:18] <So> i have this problem too
#292 [08:18] <Cool2789> why can i only play the demo
#293 [08:19] <pixelgameer> and with the mojang account which is existing on my email i only can play demo
#294 [08:19] <Cool2789> hello
#295 [08:19] <Cool2789> why can i only play the demo
#296 [08:20] <asdf> bug
#297 [08:20] <hinkqvist> I can only play the demo aswell. Bought the game 2012 and I have migrated my account but I can only play Demo in the client. Mojang account shows that I own no games on their site
#298 [08:20] <Cool2789> why can i only play the minecraft demo
#299 [08:20] <asdf> ?? account/bug/demo
#300 [08:20] <Mightyena> account/bug/demo: Please see this article: https://help.mojang.com/customer/portal/articles/1218766-can-only-play-minecraft-demo if you are only able to play the Demo after having purchased the game.
#301 [08:20] <hinkqvist> I have read and tried that already Mightyena
#302 [08:21] <asdf> ?? tools/hjt
#303 [08:21] <Mightyena> tools/hjt: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#304 [08:21] <Mightyena> tools/hjt: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#305 [08:21] * Cool2789 [webchat@pool-108-52-164-208.phlapa.fios.verizon.net] has quit. (Client Quit)
#306 [08:22] <Olaimalai> I cant login in my account in minecraft.net because nothing happens after pressing Login. And minecraft launcher its saying wrong password or e-mail but all is correct. But i can login to mojang , what i should do?
#307 [08:22] <asdf> ^
#308 [08:23] <asdf> ??> Olaimalai tools/hjt
#309 [08:23] <Mightyena> Olaimalai: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#310 [08:23] <Mightyena> Olaimalai: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#311 [08:23] <hinkqvist> Why would checking for malware have anything to do with me only being able to play the demo?
#312 [08:24] <hinkqvist> nevermind you're answering someone else
#313 [08:25] <asdf> not sure if bug/demo didnt help
#314 [08:26] <Olaimalai> Mightyena https://paste.ubuntu.com/p/Sxj9QxsKX8/
#315 [08:27] <asdf> !hjt https://paste.ubuntu.com/p/Sxj9QxsKX8/
#316 [08:27] <Absol> asdf: Found: MCLeaks/AltDispenser(Tool, Pirated, Fix: info/mcleaks), Hamachi(VPN, Bad, Remove, Conflicts with internet itself), Avast(AV), Tunngle(VPN, Remove, info/hamachi), Overwolf(Old versions crash, Fix: Update Overwolf), Discord(Turn off Discord Overlay, else disable Discord), Tunnelbear(VPN)
#317 [08:27] <Olaimalai> oh this is some kind of my personal stuff which i should not show somethng
#318 [08:27] <Olaimalai> but whatever
#319 [08:27] <asdf> ??> Olaimalai info/mcleaks
#320 [08:27] <Mightyena> Olaimalai: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#321 [08:27] <Mightyena> Olaimalai: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#322 [08:28] * TheSilentLink [~TheSilent@host165-120-140-39.range165-120.btcentralplus.com] has quit. (Quit: Good Bye! My bouncer has probably crashed or lost connection to the internet...)
#323 [08:29] <Olaimalai> and this can solve my problem ,right
#324 [08:30] <asdf> nothing personal, but how do like knowing that mcleaks is stealing your minecraft login?
#325 [08:30] * TheSilentLink [~TheSilent@2a00:23c5:c184:4000:a602:5094:f13f:71d4] has joined #minecrafthelp
#326 [08:31] <Olaimalai> I deleted MCleaks a lot of time ago, what i should
#327 [08:31] <Olaimalai> do
#328 [08:31] <asdf> edit hosts file, it said what to do
#329 [08:31] * Lr [webchat@150.203.2.234] has quit. (Quit: webchat.esper.net)
#330 [08:31] <asdf> ??> Olaimalai info/mcleaks
#331 [08:31] <Mightyena> Olaimalai: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#332 [08:31] <Mightyena> Olaimalai: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#333 [08:31] <UncleChiefKeef> Where would the "mojang files" that I need to delete be?
#334 [08:32] <Olaimalai> that does not solving my current problem
#335 [08:32] <asdf> ??> Olaimalai win/hosts/edit
#336 [08:32] <Mightyena> Olaimalai: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#337 [08:32] <Mightyena> Olaimalai: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#338 [08:32] <Olaimalai> i have no clue what files was created by MCleaks and i dont know where they are
#339 [08:32] <asdf> ^
#340 [08:33] <asdf> edit hosts file
#341 [08:34] <asdf> remove the lines with mojang, save and go change your pw
#342 [08:34] <UncleChiefKeef> what am i supposed to edit in the hosts file
#343 [08:34] <UncleChiefKeef> oh
#344 [08:34] <UncleChiefKeef> there are no lines with mojang in
#345 [08:35] <asdf> idk you UncleChiefKeef
#346 [08:35] <UncleChiefKeef> i dont know you either, whats your point?
#347 [08:35] <UncleChiefKeef> https://pastebin.com/LEv3Qt9k
#348 [08:35] <Olaimalai> i'm really feeling bad about this question, but my windows does not allowing me to save the hosts changes. how do i solve it, i'm very bad at pc administrating
#349 [08:36] <UncleChiefKeef> that is what is in my hosts file
#350 [08:36] <asdf> you need admin
#351 [08:36] <UncleChiefKeef> asdf what am i supposed to change^^
#352 [08:37] <Olaimalai> i'm already admin
#353 [08:37] <Olaimalai> YAY, it fixed
#354 [08:37] <asdf> not talking to you UncleChiefKeef
#355 [08:37] <Olaimalai> thanks you very much asdf and Mightyena
#356 [08:37] <asdf> change pw Olaimalai ?
#357 [08:37] <Olaimalai> oh, yeah
#358 [08:37] <Olaimalai> thanks for reminding
#359 [08:38] <asdf> UncleChiefKeef I don't see your question
#360 [08:38] <UncleChiefKeef> i literally have the same issue, it's not hard to just clarify for me
#361 [08:39] * Olaimalai [webchat@147.30.22.83] has quit. (Quit: webchat.esper.net)
#362 [08:39] <asdf> you may want to check your hjt log
#363 [08:39] * UncleChiefKeef [webchat@host86-158-92-165.range86-158.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#364 [08:41] <So> Mightyena thanks allot
#365 [08:41] * zDarkReflex [webchat@217-122-60-164.cable.dynamic.v4.ziggo.nl] has joined #minecrafthelp
#366 [08:42] <zDarkReflex> I dont get a reset password email. i did everything good. Pls help
#367 [08:43] <asdf> spam folder?
#368 [08:43] <zDarkReflex> already checked
#369 [08:44] <asdf> have you ever used mcleaks?
#370 [08:44] <zDarkReflex> what is that if i can ask?
#371 [08:44] <asdf> they are stealing logins
#372 [08:44] <So> I have corrected the hosts-file in the directory %windir%/system32/drivers/etc. I removed all lines with mojang. After that i stored the file(do it as admin). Then restarted the pc, started the game. It It wor.
#373 [08:44] * So [webchat@p5B2452ED.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#374 [08:45] <asdf> So...
#375 [08:45] <zDarkReflex> no i dont have used that
#376 [08:45] <asdf> hope So changed the pw... he had mcleaks
#377 [08:45] <asdf> he/she
#378 [08:45] * hinkqvist [webchat@h-43-187.A357.priv.bahnhof.se] has quit. (Quit: webchat.esper.net)
#379 [08:45] <asdf> too common
#380 [08:46] <zDarkReflex> what to do now?
#381 [08:46] <asdf> zDarkReflex are you sure you used the right email?
#382 [08:46] <zDarkReflex> yes
#383 [08:46] <zDarkReflex> i logd in 1 month ago, when i migrated my account
#384 [08:47] <zDarkReflex> and now i dont now my password and dont get a email
#385 [08:47] <asdf> you should login to mojang.com
#386 [08:47] <zDarkReflex> when i migrated i did get a email
#387 [08:47] <zDarkReflex> there i also cannot log in
#388 [08:48] <asdf> hmm
#389 [08:48] * lead_pipe23 [~Lead@38.29.184.194] has joined #minecrafthelp
#390 [08:49] <zDarkReflex> i sit here for 4 ours te try to log in
#391 [08:49] <asdf> zDarkReflex you might stick around, I am unsure but some others may wake up and know
#392 [08:50] <asdf> well, the alternative is...
#393 [08:50] <asdf> ??> zDarkReflex account/sendd-email
#394 [08:50] <asdf> ??> zDarkReflex account/send-email
#395 [08:50] <Mightyena> zDarkReflex: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#396 [08:50] <Mightyena> zDarkReflex: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#397 [08:51] <zDarkReflex> already did that 2 times
#398 [08:51] * Jordan6 [webchat@80.184.239.30] has quit. (Quit: webchat.esper.net)
#399 [08:52] <asdf> 2 months is a long time
#400 [08:52] <zDarkReflex> yeah
#401 [08:52] <asdf> wait for a @ here
#402 [08:52] <Greymagic27> zDarkReflex, Hi. Can I ask, what's the message you get when you login?
#403 [08:53] * alvaromcb [webchat@90.168.210.61] has joined #minecrafthelp
#404 [08:53] <zDarkReflex> just that its the wrong username or password
#405 [08:53] <alvaromcb> hello, i dont remember the email but yes the username, what can i do?
#406 [08:53] <Greymagic27> zDarkReflex, This could be down to something on your PC blocking you from logging in. Let's make sure this isn't the case by getting a list of running programs on your PC. HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Follow the steps which Mightyena will send below:
#407 [08:54] <Greymagic27> ??> zDarkReflex tools/hjt
#408 [08:54] <Mightyena> zDarkReflex: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#409 [08:54] <Mightyena> zDarkReflex: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#410 [08:55] * brutus [webchat@62.37.139.134.static.abi.uni2.es] has joined #minecrafthelp
#411 [08:56] <Greymagic27> ??> alvaromcb account/reset-email
#412 [08:56] <Mightyena> alvaromcb: You can reset your Mojang account email by going here: https://account.mojang.com/changeemail/request
#413 [08:57] <alvaromcb> but i have to loggin and i dont remember the email
#414 [08:57] * zDarkReflex [webchat@217-122-60-164.cable.dynamic.v4.ziggo.nl] has quit. (Quit: webchat.esper.net)
#415 [08:57] * Wouter [webchat@217-122-60-164.cable.dynamic.v4.ziggo.nl] has quit. (Quit: webchat.esper.net)
#416 [08:58] <Greymagic27> ??> alvaromcb account/send-email
#417 [08:58] <Mightyena> alvaromcb: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#418 [08:58] <Mightyena> alvaromcb: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#419 [08:58] <brutus> hi, im trying login maincraft, I'm not sure about my username and I can't migrate acount.
#420 [08:58] <Greymagic27> ??> brutus account/send-email
#421 [08:58] <Mightyena> brutus: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#422 [08:58] <Mightyena> brutus: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#423 [08:58] * Andrew9 [webchat@c-76-24-22-14.hsd1.ct.comcast.net] has joined #minecrafthelp
#424 [08:58] <alvaromcb> okey thanks
#425 [08:59] * alvaromcb [webchat@90.168.210.61] has quit. (Quit: webchat.esper.net)
#426 [08:59] <brutus> Ok thanks
#427 [09:00] <Andrew9> hey guys im an old player and I thought i would give the game a try again. i used to play almost religiously and now I cant remember any of my account details. Is their any way that I could play again without paying the 26$ again?
#428 [09:00] * brutus [webchat@62.37.139.134.static.abi.uni2.es] has quit. (Client Quit)
#429 [09:00] <Greymagic27> ??> Andrew9 account/send-email
#430 [09:00] <Mightyena> Andrew9: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#431 [09:00] <Mightyena> Andrew9: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#432 [09:02] * bigshott [webchat@c122-106-206-90.belrs5.nsw.optusnet.com.au] has joined #minecrafthelp
#433 [09:03] <bigshott> when trying to purchase minecraft i add all my card details and always says there is an error no matter the circumstances
#434 [09:03] <Greymagic27> bigshott, Hey. Let's make sure nothing on your PC is causing the issue. HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Follow the steps which Mightyena will send below:
#435 [09:03] <Greymagic27> ??> bigshott tools/hjt
#436 [09:03] <Mightyena> bigshott: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#437 [09:03] <Mightyena> bigshott: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#438 [09:09] <bigshott> since ive got a mac the system isnt working
#439 [09:10] <Greymagic27> bigshott, Ah. Can you disable any AVs, Parental control software, VPNs that you may be using?
#440 [09:10] <bigshott> ill try to
#441 [09:12] <bigshott> pretty sure none of those have been enabled in the first place
#442 [09:12] <bigshott> dw about it
#443 [09:12] <bigshott> il figure it all on my slf
#444 [09:12] <bigshott> thx for help :]
#445 [09:13] * Andrew9 [webchat@c-76-24-22-14.hsd1.ct.comcast.net] has quit. (Quit: webchat.esper.net)
#446 [09:17] * Klchurch [webchat@172.220.144.70] has joined #minecrafthelp
#447 [09:18] <Klchurch> hey im gtting game crashed everytime i try and launch the game my java and video are up to date so I dont know what else to do.
#448 [09:31] * Sada567 [webchat@host86-141-198-201.range86-141.btcentralplus.com] has joined #minecrafthelp
#449 [09:32] * Sada567 [webchat@host86-141-198-201.range86-141.btcentralplus.com] has quit. (Client Quit)
#450 [09:34] * KillerSHARK_EF [webchat@p5B043BF3.dip0.t-ipconnect.de] has joined #minecrafthelp
#451 [09:34] <KillerSHARK_EF> Hello, I have a problem. I bought Minecraft a few years ago and wanted to play it again. However, I can not remember the email address used
#452 [09:37] * nasos253512 [webchat@ppp-94-69-230-83.home.otenet.gr] has joined #minecrafthelp
#453 [09:37] <nasos253512> hello
#454 [09:38] <KillerSHARK_EF> Hello, I have a problem. I bought Minecraft a few years ago and wanted to play it again. However, I can not remember the email address used
#455 [09:38] <KillerSHARK_EF> please help
#456 [09:40] <nasos253512> i tried to change my accont email but the web page says: Recuest denied!
#457 [09:40] <nasos253512> please i need help to change my email
#458 [09:43] <KillerSHARK_EF> Hello, I have a problem. I bought Minecraft a few years ago and wanted to play it again. However, I can not remember the email address used
#459 [09:43] * nick070 [webchat@c-66-41-33-124.hsd1.mn.comcast.net] has joined #minecrafthelp
#460 [09:44] <asdf> ??> KillerSHARK_EF scold/patience
#461 [09:44] <Mightyena> KillerSHARK_EF: Please be patient when waiting for a response. Many of the helpers here are helping in their free time at school or work, and often get called away.
#462 [09:44] <Mightyena> KillerSHARK_EF: In short, your supplications will be answered, in the order in which they are received.
#463 [09:45] <nick070> Soo do you guys do technical Java-related questions?
#464 [09:46] <nick070> I'm a Linux guy and they updated their java to 11 recently, and since the ".deb" launcher itself only works with Java 8 it doesn't work for me witih 11
#465 [09:46] <asdf> which linux?
#466 [09:47] <nick070> Debian 10 Buster
#467 [09:47] <asdf> use the .deb installer
#468 [09:47] <nick070> There's not really Java 8 support anymore; I tried a PPA but it doesn't work properly (no pub key)
#469 [09:47] <nick070> that's what's broken though, it says I should use java 8
#470 [09:47] <asdf> if you upgrade java, you're asking for problems
#471 [09:47] <nick070> really?
#472 [09:48] <nick070> like would i run into game bugs or launcher problems?
#473 [09:48] <asdf> I would remove the newer version, but if you don't, you can specify which java you lanch with
#474 [09:49] <asdf> launch*
#475 [09:49] <nick070> ah really, what option do i specify with the launcher?
#476 [09:49] <nasos253512> guys you can dm this messeges !!!!!
#477 [09:49] * Arre [webchat@195-67-195-97-no49.tbcn.telia.com] has joined #minecrafthelp
#478 [09:50] <Arre> If I don't remember my email at the time I created my account can I access it some other way?
#479 [09:51] <nasos253512> Hello,i tried to change my accont email but the web page says: Recuest denied!
#480 [09:51] <nasos253512> please i need help to change my email.
#481 [09:51] <asdf> ??> Arre account/forgot-email
#482 [09:51] <Mightyena> Arre: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#483 [09:51] <asdf> nick070 you should remove the newer java, then use the .deb installer
#484 [09:52] <KillerSHARK_EF> Hello, I have a problem. I bought Minecraft a few years ago and wanted to play it again. However, I can not remember the email address used please what can i do?
#485 [09:53] <asdf> ??> KillerSHARK_EF account/forgot-email
#486 [09:53] <Mightyena> KillerSHARK_EF: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#487 [09:53] <nasos253512> Hello,i tried to change my accont email but the web page says: Recuest denied! please i need help to change my email.
#488 [09:54] <asdf> nasos253512 have you changed email recently?
#489 [09:54] <nasos253512> no i have not
#490 [09:55] <asdf> I think you have to wait 30 days
#491 [09:55] * El_Con [webchat@99-38-96-135.lightspeed.cicril.sbcglobal.net] has joined #minecrafthelp
#492 [09:56] <nasos253512> the web page sayed also that i need to contact castomer support and give them me Transaction ID
#493 [09:57] <asdf> ??> nasos253512 account/send-email
#494 [09:57] <Mightyena> nasos253512: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#495 [09:57] <Mightyena> nasos253512: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#496 [09:58] <asdf> if you can login, you can play for now anyway
#497 [09:59] <KillerSHARK_EF> the Problem is, i have my username but i have no idea which email....
#498 [09:59] <asdf> ??> KillerSHARK_EF account/forgot-email
#499 [09:59] <Mightyena> KillerSHARK_EF: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#500 [09:59] * ZaNaZ_ [webchat@ppp-2-189.33-151.wind.it] has joined #minecrafthelp
#501 [09:59] * Daloyd [webchat@dslb-094-221-169-095.094.221.pools.vodafone-ip.de] has joined #minecrafthelp
#502 [10:00] * bc [webchat@d54C37640.access.telenet.be] has joined #minecrafthelp
#503 [10:00] <KillerSHARK_EF> i cant try my emails, if i have no idea which emails. i dont know the adresses
#504 [10:01] <Daloyd> Hello, got a problem to start the game. If I try i get this error "Game crash: An unexpected problem has occurred and the game has crashed. We apologize for the inconvenience". Can someone help me?
#505 [10:01] <ZaNaZ_> Hi, I'm having troubles with the minecraft launcher, I reinstalled it because it didn't correctly update, so when i reinstalled it everything seemed tormal 'till when I opened it and it showed up an error that said to me that i had to reinstall the game. I've reinstalled it now like 10 times and the error still shows up. what do i do?
#506 [10:03] * keiwlerthla [webchat@pool-108-16-239-225.phlapa.fios.verizon.net] has joined #minecrafthelp
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#508 [10:05] * nasos253512 [webchat@ppp-94-69-230-83.home.otenet.gr] has quit. (Quit: webchat.esper.net)
#509 [10:05] <keiwlerthla> i received notice that my minecraft account had been migrated to a mojang account. i've submitted a support request, however, wasn't sure if there was anything further i could do? is there a phone number to call?
#510 [10:05] <keiwlerthla> i'm concerned given that this is like a security issue and i see that mojang is dealing with inquiries from June
#511 [10:05] <El_Con> Is there a download offer for the WIN 10 version? I just purchased Minecraft on Tuesday and found out today that it can't connect to play with Switch
#512 [10:07] * ZaNaZ_ [webchat@ppp-2-189.33-151.wind.it] has quit. (Quit: webchat.esper.net)
#513 [10:08] <nick070> i fixed the java thing btw, if anyone else brings that up just tell them the "other linux" tar.gz install works properly 👍
#514 [10:08] * nick070 [webchat@c-66-41-33-124.hsd1.mn.comcast.net] has quit. (Quit: webchat.esper.net)
#515 [10:09] * Maxim [webchat@ip-95-222-237-140.hsi15.unitymediagroup.de] has joined #minecrafthelp
#516 [10:10] <Maxim> Hello I have an issue with minecraft
#517 [10:10] <Maxim> I cant play the 1.14.4 version of minecraft
#518 [10:14] * DracheGames [webchat@aftr-62-216-205-209.dynamic.mnet-online.de] has joined #minecrafthelp
#519 [10:15] <DracheGames> Hello i have a problem with my mojang acc
#520 [10:17] * DracheGames [webchat@aftr-62-216-205-209.dynamic.mnet-online.de] has quit. (Client Quit)
#521 [10:17] * MESS112 [webchat@66-190-26-36.dhcp.roch.mn.charter.com] has joined #minecrafthelp
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#523 [10:18] * Hellfire [webchat@3e6bb706.rev.stofanet.dk] has joined #minecrafthelp
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#525 [10:21] * Hellfire [webchat@3e6bb706.rev.stofanet.dk] has quit. (Client Quit)
#526 [10:24] * Marco [webchat@94.73.35.58] has joined #minecrafthelp
#527 [10:24] <Marco> Hola or Hello
#528 [10:24] <Marco> I need help
#529 [10:25] <Marco> My minecraft of Windows 10 has the 1.12.0
#530 [10:25] <Marco> And i think it has the 1.14.3
#531 [10:26] <asdf> ??> Marco bedrock/support
#532 [10:26] <Mightyena> Marco: This channel only handles technical support for Minecraft: Java Edition, if you need help with Minecraft (Bedrock Platform) please see the resources available here https://help.mojang.com/customer/portal/articles/1175743-minecraft-support-resources. Alternatively you can try the Bedrock support forums here: https://www.minecraftforum.net/forums/support/minecraft-bedrock-support
#533 [10:26] * josh2 [webchat@host213-122-231-93.in-addr.btopenworld.com] has joined #minecrafthelp
#534 [10:26] <asdf> 1.14.4 last Ilooked
#535 [10:27] <Klchurch> I keep getting game crashes when I launch java edition
#536 [10:27] * Marco [webchat@94.73.35.58] has quit. (Client Quit)
#537 [10:27] <Klchurch> Bedrock works fine
#538 [10:27] <Klchurch> Bedrock works fine
#539 [10:28] * josh2 [webchat@host213-122-231-93.in-addr.btopenworld.com] has left #minecrafthelp
#540 [10:29] <asdf> ??> Klchurch launcher/crash-log
#541 [10:29] <Mightyena> Klchurch: We need to see your crash log, which is created after a crash.
#542 [10:29] <Mightyena> Klchurch: Open your .minecraft folder (ask us how to get there if you don't know) then open the crash-reports folder found there. Then open the most recent text file and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#543 [10:29] * will [webchat@5e02824d.bb.sky.com] has joined #minecrafthelp
#544 [10:31] * will [webchat@5e02824d.bb.sky.com] has quit. (Client Quit)
#545 [10:35] * Yoshi [webchat@107.83.1.85.dynamic.wline.res.cust.swisscom.ch] has joined #minecrafthelp
#546 [10:35] <Yoshi> Hello?
#547 [10:35] <Yoshi> Anybody?
#548 [10:36] <Yoshi> Heyo?
#549 [10:36] <Greymagic27> Yoshi, Hello. How can we help?
#550 [10:36] <Yoshi> Hello! My realms has been acting odd lately.
#551 [10:37] <Greymagic27> Could you elaborate?
#552 [10:37] <Daloyd> @marco go into the launcher. then go to Installations. Make a new one, with release 1.14.4 and take the mincraft file in in your pc. Try again with the other version
#553 [10:37] * Daloyd [webchat@dslb-094-221-169-095.094.221.pools.vodafone-ip.de] has quit. (Quit: webchat.esper.net)
#554 [10:37] <Yoshi> Since yesterday it has said I must update my account, but even after I did, it keeps giving me a notification whenever I try to log onto realms.
#555 [10:37] <Yoshi> I don't use my parents email and it is asking for parental consent as well.
#556 [10:38] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#557 [10:38] <Greymagic27> Yoshi, Have you sent mojang an email about this?
#558 [10:38] <Yoshi> Of course.
#559 [10:38] <Greymagic27> Yoshi, You'll need to wait for them to reply. Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: https://help.mojang.com/customer/portal/articles/359446
#560 [10:39] * LaCosa [webchat@191-125-180-213.bam.movistar.cl] has joined #minecrafthelp
#561 [10:39] <Yoshi> That will take 3 monthes till they respond to mine. Is there nothing you can do?
#562 [10:39] <Greymagic27> Yoshi, I'm afraid not. We're only volunteers
#563 [10:40] <LaCosa> minecraft does not open
#564 [10:40] <Yoshi> Alright. Thank you for your help.
#565 [10:40] <Greymagic27> Yoshi, No problem. Enjoy the rest of your day!
#566 [10:41] <Greymagic27> LaCosa, Hi. What do you mean by it doesn't open?
#567 [10:41] <LaCosa> I try to open it on my mac and I only get an error that does not indicate anything
#568 [10:41] <Greymagic27> ??> LaCosa launcher/log-txt
#569 [10:41] <Mightyena> LaCosa: We need to see your full launcher log, which is created in the game directory.
#570 [10:41] <Mightyena> LaCosa: First open your .minecraft folder (If you don't know how to get there, ask), then try to launch the game. Then in the .minecraft folder open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#571 [10:41] <Greymagic27> ??> LaCosa mac/.minecraft
#572 [10:41] <Mightyena> LaCosa: To get at Minecraft's locally stored files on a Mac, in the Finder, from the Go menu, select 'Go to Folder', and type in: ~/Library/Application Support/minecraft, and click Go.
#573 [10:44] * Alissa [webchat@240.24.38.86.mobile.mezon.lt] has joined #minecrafthelp
#574 [10:44] <Alissa> Failed to download file.
#575 [10:44] <Alissa> Name: af_za.json
#576 [10:44] * Alissa is now known as Guest12078
#577 [10:44] <Guest12078> How can I fix this?
#578 [10:44] <Greymagic27> ??> Guest12078 screenshot/external
#579 [10:44] <Mightyena> Guest12078: We need to see a screenshot of what you are describing. Please follow the instructions on this page: https://www.take-a-screenshot.org/
#580 [10:44] <Mightyena> Guest12078: After you have taken the screenshot, please go to https://www.imgur.com/. Click the cloud/arrow at the top, and use the interface select the screenshot from your computer, click "Start Upload", then give us the URL you are taken to.
#581 [10:46] <Guest12078> https://imgur.com/tn5ZDfa
#582 [10:46] * LaCosa [webchat@191-125-180-213.bam.movistar.cl] has quit. (Quit: webchat.esper.net)
#583 [10:46] <Greymagic27> Guest12078, https://bugs.mojang.com/browse/MCL-11867
#584 [10:46] <Greymagic27> It's an ongoing issue. Like many other users, you'll need to wait for a fix to appear on the bug report
#585 [10:47] <Guest12078> Thanks anyway
#586 [10:47] * ashtro [webchat@185-222-165-5.ipv4.xta.cat] has joined #minecrafthelp
#587 [10:47] * Guest12078 [webchat@240.24.38.86.mobile.mezon.lt] has quit. (Client Quit)
#588 [10:48] <ashtro> hi
#589 [10:48] <ashtro> anybody here?
#590 [10:48] <Greymagic27> ashtro, Hey. How can we help?
#591 [10:48] <ashtro> hey
#592 [10:48] <ashtro> so i just cant install minecraft
#593 [10:48] <ashtro> cause of an error
#594 [10:49] * were2 [webchat@251.51-174-122.customer.lyse.net] has joined #minecrafthelp
#595 [10:49] <Greymagic27> ??> ashtro screenshot/external
#596 [10:49] <Mightyena> ashtro: We need to see a screenshot of what you are describing. Please follow the instructions on this page: https://www.take-a-screenshot.org/
#597 [10:49] <Mightyena> ashtro: After you have taken the screenshot, please go to https://www.imgur.com/. Click the cloud/arrow at the top, and use the interface select the screenshot from your computer, click "Start Upload", then give us the URL you are taken to.
#598 [10:49] <Greymagic27> ashtro, Send a screenshot of the error using those steps
#599 [10:49] <El_Con> Hello? Anybody?
#600 [10:49] <were2> when i try to change my name the site freez?
#601 [10:49] <Greymagic27> El_Con, Hello. What's the issue?
#602 [10:50] <Greymagic27> were2, What browser are you using? Are you using any browser plugins or extensions?
#603 [10:50] <were2> chrome
#604 [10:50] <ashtro> i have the screenshots
#605 [10:50] <were2> ill disable everything and try agian
#606 [10:50] <Greymagic27> ashtro, After you have taken the screenshot, please go to https://www.imgur.com/. Click the cloud/arrow at the top, and use the interface select the screenshot from your computer, click "Start Upload", then give us the URL you are taken to.
#607 [10:51] <ashtro> i use lightshot but its the same
#608 [10:51] <ashtro> http://prntscr.com/ow65xj
#609 [10:51] <El_Con> Greymagic27, Thanks. I dowloaded Minecraft for the first time on Tuesday so I could surprise my son and build a world to play with him. I went to Mojang, then Minecraft.net. Downloaded... played. I went to connect to his account while he is in school today so I can surprise him but found out that i cant - I have Jave - he has Switch. Are
#610 [10:51] <El_Con> there any offers available for Win 10 upgrades?
#611 [10:51] <Greymagic27> ashtro, https://bugs.mojang.com/browse/MCL-11754
#612 [10:52] <ashtro> and this one too
#613 [10:52] <ashtro> http://prntscr.com/ow665z
#614 [10:52] <Greymagic27> El_Con, There isn't anyway to upgrade to windows 10 from java edition as they're seperate games
#615 [10:52] <were2> https://gyazo.com/4c844499d1e2d7e38e31cb60fc0f341d
#616 [10:52] <were2> thats what happening.. nothing lol
#617 [10:52] * L [webchat@150.203.2.234] has quit. (Quit: webchat.esper.net)
#618 [10:52] <El_Con> Greymagic27, do you know if Mojang will refund so I can download the other version?
#619 [10:53] <Greymagic27> ??> El_Con account/refund
#620 [10:53] <Mightyena> El_Con: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#621 [10:53] <Greymagic27> were2, That name is already in use
#622 [10:53] <ashtro> Greygamig27 its unsolved cant do anything
#623 [10:53] <were2> i didnt say so
#624 [10:53] <Greymagic27> ashtro, Like many other users, you'll need to wait for a fix to appear on the bug report
#625 [10:54] * KillerSHARK_EF [webchat@p5B043BF3.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#626 [10:54] * Alissa [webchat@240.24.38.86.mobile.mezon.lt] has joined #minecrafthelp
#627 [10:54] <were2> https://gyazo.com/f0ef9302345228e14324054be5c5c087
#628 [10:54] <Alissa> https://imgur.com/a/HjFwxH3
#629 [10:54] <were2> this is what is see before i change
#630 [10:55] <El_Con> Greymagic27 I messaged them but saw that they are two months behind in even replying to messages. Their policy is 15 days, will they still do something? It's pretty crappy when you go to their main page and it doesn't show the different version/options that you would need.
#631 [10:55] * Alissa is now known as Guest1952
#632 [10:55] <Greymagic27> Guest1952, As I said before. It's an ongoing issue. Like many other users, you'll need to wait for a fix to appear on the bug report. https://bugs.mojang.com/browse/MCL-11867
#633 [10:55] <were2> and it just freezez and then i get an popup form chrome that i can keep waiting or exit
#634 [10:55] <Greymagic27> El_Con, They should be able to give you a refund no matter the backlog in emails
#635 [10:55] <Guest1952> wheres bug reports?
#636 [10:56] <Greymagic27> Guest1952, https://bugs.mojang.com/browse/MCL-11867
#637 [10:56] * Guest1952 [webchat@240.24.38.86.mobile.mezon.lt] has quit. (Client Quit)
#638 [10:56] <El_Con> Greymagic27 That's awesome! from what you know is this something that they typically would refund?
#639 [10:57] <Greymagic27> El_Con, I can't really answer that as I don't know what they refund for and what they don't refund for
#640 [10:57] <ashtro> so i cant play the game till the developers find a way to fix it?
#641 [10:58] <Greymagic27> ashtro, I'm afraid that's correct
#642 [10:58] <El_Con> Greymagic27 That sucks. Especially since they are so far behind. This is my first time doing anything with Minecraft/Mojang - is this typical of them to be so far behind and have lousy support?
#643 [10:58] <ashtro> ffs....
#644 [10:58] <were2> ffs
#645 [10:58] <Greymagic27> El_Con, They've been on a huge backlog since christmas and have no ETA of when it will end. Your best bet is just to wait it out and hope that they'll give you the refund
#646 [10:59] <Greymagic27> were2, As I said before, that username is taken. Try another one
#647 [11:00] <El_Con> Greymagic27, If I download the Win 10 version can I tansfer things I have already built from Java?
#648 [11:01] <Greymagic27> El_Con, There are a few tools scattered around which can do that but I can't claim the validity of them, or if they're safe. But my answer would be no, as they're separate games and each have separate world generation and saving mechanics
#649 [11:01] * Craig [webchat@176.202.83.207] has joined #minecrafthelp
#650 [11:02] <El_Con> Greymagic27, And using the seed number would just recreate the terrain but not anything that has been changed/added, is this correct?
#651 [11:02] <Greymagic27> El_Con, The seed number wouldn't create the exact world as the terrain generation, is again, different to java edition
#652 [11:02] * Craig [webchat@176.202.83.207] has quit. (Client Quit)
#653 [11:06] <El_Con> Greymagic27, Thanks for the assistance. I may just give up on this game and cut my losses (money & TIME) since they seem to be so shit at managing it and providing their own support. I can't say I have ever heard of any other support being months behind for such a long period of time - this just shows that they don't give a shit because they co
#654 [11:06] <El_Con> uld easily get permanent/temporary employees to get things caught up
#655 [11:06] <Absol> El_Con: Please keep it civil
#656 [11:08] * OGTACO [webchat@24-236-234-206.dhcp.bycy.mi.charter.com] has joined #minecrafthelp
#657 [11:11] * Person [webchat@cpe-24-209-149-103.wi.res.rr.com] has joined #minecrafthelp
#658 [11:11] <Person> I cant log into my account
#659 [11:11] <Person> i type all my info in and its all correct
#660 [11:11] <Greymagic27> Person, Hey. What does it say when you try?
#661 [11:11] <Person> but when i hit log in nothing happenes
#662 [11:11] <Person> no error messgae or anything
#663 [11:11] <Person> what do i do?
#664 [11:11] <Greymagic27> ??> Person tools/hjt
#665 [11:11] <Mightyena> Person: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#666 [11:11] <Mightyena> Person: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#667 [11:12] <Person> whats this?
#668 [11:12] <OGTACO> I don't have access to my email anymore and can't figure out the password
#669 [11:12] <Greymagic27> Person, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information.
#670 [11:12] <Greymagic27> ??> OGTACO account/send-email
#671 [11:12] <Mightyena> OGTACO: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#672 [11:12] <Mightyena> OGTACO: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#673 [11:13] * Person [webchat@cpe-24-209-149-103.wi.res.rr.com] has quit. (Client Quit)
#674 [11:14] * Niki [webchat@109.180.17.106] has joined #minecrafthelp
#675 [11:14] <Niki> Hello
#676 [11:14] <Greymagic27> Niki, Hey. How can we help?
#677 [11:14] <Niki> Hi! I seem to be having issues with downloading
#678 [11:15] <Greymagic27> Niki, What sort of trouble?
#679 [11:16] <Niki> It goes through the normal stuff, then it says 'Unable to update the Minecraft Runtime Enviroment' and it quits the download
#680 [11:16] <Niki> I have tried the other methods of downloading however they have the same issue
#681 [11:16] * El_Con [webchat@99-38-96-135.lightspeed.cicril.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#682 [11:18] <Greymagic27> Niki, Could you try the .exe here? https://minecraft.net/en-us/download/alternative/
#683 [11:18] <Niki> Already have
#684 [11:18] <Greymagic27> Niki, Could you send a screenshot of the exact message you're getting?
#685 [11:18] <Niki> Is it possible to send them here?
#686 [11:19] <Greymagic27> ??> Niki imgur
#687 [11:19] <Mightyena> Niki: Imgur is an image hosting website at https://www.imgur.com where you can upload screenshots, etc for free, no need to register. Click the cloud/arrow at the top, and use the interface to pick an image from your computer, click "Start Upload", then give us the URL you are taken to.
#688 [11:19] * OGTACO [webchat@24-236-234-206.dhcp.bycy.mi.charter.com] has quit. (Quit: webchat.esper.net)
#689 [11:19] <Niki> https://imgur.com/FUrgjT3
#690 [11:20] <Greymagic27> Niki, That's the first time I've seen it say 'unable to update the runtime environment.' Usually it's a problem with running it.
#691 [11:20] <Greymagic27> Let's check that nothing on your PC is blocking it from updating. HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Follow the steps which Mightyena will send below:
#692 [11:20] <Greymagic27> ??> Niki tools/hjt
#693 [11:20] <Mightyena> Niki: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#694 [11:20] <Mightyena> Niki: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#695 [11:21] <Niki> Hm?
#696 [11:21] <Niki> I don't think I can download things like that..
#697 [11:21] <Greymagic27> Niki, Why not? Read the block of text I sent above for some clarification about the tool
#698 [11:21] <Niki> Ok
#699 [11:23] <Niki> https://paste.ubuntu.com/p/3kVScfKNpP/
#700 [11:24] <Greymagic27> Niki, I don't see anything there that would be causing this issue. Hold on a second
#701 [11:24] <Niki> Ok
#702 [11:24] * SamuLopZ [webchat@92.189.227.101] has joined #minecrafthelp
#703 [11:25] <SamuLopZ> Hi
#704 [11:25] <Niki> hi
#705 [11:25] <Greymagic27> SamuLopZ, Hey. How can we help?
#706 [11:25] <SamuLopZ> i can't log in with my account
#707 [11:25] <Greymagic27> SamuLopZ, What does it say when you try?
#708 [11:25] <Greymagic27> Niki, Could you follow these steps:
#709 [11:25] <Greymagic27> ??> Niki av/adwcleaner
#710 [11:25] <Mightyena> Niki: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#711 [11:25] <Mightyena> Niki: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#712 [11:26] <SamuLopZ> nothing, like nothing happen when i click
#713 [11:26] <Greymagic27> SamuLopZ, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Follow the steps which Mightyena will send below:
#714 [11:26] <Greymagic27> ??> SamuLopZ tools/hjt
#715 [11:26] <Mightyena> SamuLopZ: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#716 [11:26] <Mightyena> SamuLopZ: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#717 [11:26] <Niki> Ok, I appresiate the help but I'm really not sure about downloading all this stuff
#718 [11:26] <Niki> Thank you for trying to help
#719 [11:28] <SamuLopZ> ok
#720 [11:28] <Niki> Bye
#721 [11:30] <SamuLopZ> https://paste.ubuntu.com/p/5h34ccTNq8/
#722 [11:30] <SamuLopZ> this?
#723 [11:31] <Greymagic27> ??> SamuLopZ win/hosts/edit
#724 [11:31] <Mightyena> SamuLopZ: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#725 [11:31] <Mightyena> SamuLopZ: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#726 [11:31] <Greymagic27> SamuLopZ, Remove any entry containing the word mojang - Save the file by pressing CTRL+S then change your minecraft password
#727 [11:32] * mitchell [webchat@213-34-99-217.cable.dynamic.v4.ziggo.nl] has joined #minecrafthelp
#728 [11:34] <Greymagic27> And uninstall hola
#729 [11:34] <mitchell> hello um i cant get in too my mojang/email thanks too some how i got 3 pasword questions that i never made, i dont know what too do....
#730 [11:34] <Greymagic27> ??> mitchell account/send-email
#731 [11:34] <Mightyena> mitchell: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#732 [11:34] <Mightyena> mitchell: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#733 [11:35] <mitchell> yea the Transaction ID thats a good one its allmost bin 10 years so i dont even know where that is or dont know what i used too pay with
#734 [11:35] <Greymagic27> ??> mitchell account/trans-id
#735 [11:35] <Mightyena> mitchell: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#736 [11:36] <SamuLopZ> hey, i need to delete the mojang word AND the numbers at the left or just the mojang word
#737 [11:36] <SamuLopZ> ?
#738 [11:37] <Greymagic27> SamuLopZ, The whole line including the IP
#739 [11:37] <SamuLopZ> ok thanks
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#741 [11:38] <SamuLopZ> it works thank you very much
#742 [11:38] * fren [webchat@h227.7.23.98.dynamic.ip.windstream.net] has joined #minecrafthelp
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#744 [11:39] <Greymagic27> SamuLopZ, No problem. Make sure to change your minecraft password if you've not alr-
#745 [11:39] <Duh8881> I can't login lol
#746 [11:39] <Greymagic27> Duh8881, Hey. What does it say when you try?
#747 [11:39] <Duh8881> Incorrect enail/password
#748 [11:39] <Duh8881> Only on pc
#749 [11:40] <Greymagic27> Duh8881, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Follow the steps which Mightyena will send below:
#750 [11:40] <Greymagic27> ??> Duh8881 tools/hjt
#751 [11:40] <Mightyena> Duh8881: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#752 [11:40] <Mightyena> Duh8881: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#753 [11:40] * Buramba [webchat@c83-253-120-120.bredband.comhem.se] has joined #minecrafthelp
#754 [11:40] <Buramba> Hello
#755 [11:40] <Greymagic27> Buramba, Hey. How can we help?
#756 [11:41] <mitchell> why is my email and mojang addcount conected?!
#757 [11:42] <Greymagic27> mitchell, If you did not migrate your account you need to email mojang. Do you need their contact information?
#758 [11:42] <mitchell> yes plz!
#759 [11:43] <Buramba> My account is not registered to my email adress, since forgot password doesnt send it to my email. About 5 months ago i got a mail saying i've migrated my account but i've never done this.
#760 [11:43] <Buramba> So i checked your help forums and contacted Skrill, those were the ones i paid with way back in 2011 or something. I recieved my transaction ID and posted it to the support at mojang in order to recieve my account back to my original e-mail adress.
#761 [11:43] <Buramba> It's been 2-3 days now and i still haven't gotten a reply or the minecraft account back to me. I checked "estimated wait time" that you have and it says you're currently replying to support tickets made in June 21st.
#762 [11:43] <Buramba> I really wanna play minecraft before wow classic launches. Any way we can expedite this issue? Thanks :)
#763 [11:43] <Greymagic27> ??> mitchell account/send-email
#764 [11:43] <Mightyena> mitchell: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#765 [11:43] <Mightyena> mitchell: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#766 [11:43] <Greymagic27> Buramba, Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: https://help.mojang.com/customer/portal/articles/359446
#767 [11:44] * fren [webchat@h227.7.23.98.dynamic.ip.windstream.net] has quit. (Quit: webchat.esper.net)
#768 [11:44] <Buramba> So there is no possible way for me to expedite this issue and recieve my account so i can start playing? Once 27th of august hits i'll probably not have a lot of time to play and would really like to sort it out before then.
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#773 [11:49] <hello> hello
#774 [11:49] <Whitebori> Why don't zombies step on turtle eggs at the realm server?
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#776 [11:49] <Whitebori> hello
#777 [11:50] <Whitebori> Why don't zombies step on turtle eggs at the realm server?
#778 [11:51] <hello> I cant seem to play minecraft with my old account, i tried migrating and i know i have done this before too. last time i played was earlier this year and it worked fine. Now it says i dont own the game. what can i do?
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#781 [12:09] <Klchurch> So as far as a crash log i am only getting this [10:05:08] [Client thread/INFO]: Setting user: Klchurch
#782 [12:09] <Klchurch> [10:05:12] [Client thread/INFO]: LWJGL Version: 3.2.2 build 10
#783 [12:10] * MyCropsAreDying [webchat@405chch-dhcp-129-105-103-42.uc.northwestern.edu] has joined #minecrafthelp
#784 [12:12] <MyCropsAreDying> Hi all! So a few weeks ago I received a notice that my old minecraft account had been automatically migrated to my mojang one. The issue is that I already have a minecraft account associated with my mojang account, so it seems I can no longer access the old account. I can't just reset the account's password, because sending the reset link sends the
#785 [12:12] <MyCropsAreDying> reset link for the account that was already associated with the mojang account. Has anyone encountered this issue?
#786 [12:12] * Temu [webchat@196.188.114.45] has joined #minecrafthelp
#787 [12:13] <Klchurch> Hey guys so this it my crash log everytime I hit play i get this https://paste.ubuntu.com/p/4zJ89Fm5D9/
#788 [12:14] <Temu> I purchased Minecraft from Majong but want to use a code to redeem through Microsoft App Store...how can I get a code?
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#793 [12:26] * disgruntledMinecrafter [webchat@188-26-37-235.rdsnet.ro] has joined #minecrafthelp
#794 [12:27] <disgruntledMinecrafter> https://paste.gg/p/anonymous/ca566268bbd34ed1b05c42eb49151784
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#802 [12:51] <jason> I purchased minecraft for windows 10 on my pc through the microsoft store. I recently wanted to add shaders but i need to use the minecraft launcher to do this. After downloading the launcher I am only given the option to play the demo or repurchase minecraft. I usewd my microsoft email and login info for my mojang account but i still cant access t
#803 [12:51] <jason> he full game
#804 [12:51] <UKGAmerZ> Just tried to buy minecraft, got charged but not game :( Please help
#805 [12:52] * Potato_ [webchat@94.187.103.88] has joined #minecrafthelp
#806 [12:52] <Potato_> Hello?
#807 [12:52] <jason> what is this?
#808 [12:52] <jason> lol i thought this was minecraft support chat?
#809 [12:52] <Potato_> Me too
#810 [12:52] <disgruntledMinecrafter> it is
#811 [12:53] <Potato_> Can u help?
#812 [12:53] <disgruntledMinecrafter> but everyone is connected to the same channel
#813 [12:53] <Potato_> Oh
#814 [12:53] <disgruntledMinecrafter> i can help, i guess
#815 [12:53] <jason> so is there someone here who is going to help or is this chat full of people who have issues?
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#817 [12:53] <get> i cant login to my minecraft i no my pass word and email but not doing nothing but invalid password and emile not a happy bunny :(
#818 [12:54] <disgruntledMinecrafter> ok im out this is wack
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#820 [12:54] <jason> i purchased the game numerous times so far but i purchased it through the microsoft store instead of the mojang website. I need to access the minecraft launcher but when i do it only allows me to play the demo
#821 [12:54] <Potato_> Every time I try to enter an mc bedrock server I get a message saying you need to authenticate to Microsoft services
#822 [12:55] * Potato_ [webchat@94.187.103.88] has quit. (Client Quit)
#823 [12:55] <jason> lol so let me get this straight... if we have an issue with minecraft and we choose the chat support option, it just throws everyone together in a chat room with no moderator?!
#824 [12:56] <GreyVulpine> Yes.
#825 [12:56] <jason> lmao this is insane..
#826 [12:56] * jason [webchat@cpe-74-65-13-69.rochester.res.rr.com] has quit. (Quit: webchat.esper.net)
#827 [12:56] <GreyVulpine> This is a community-run support channel that's entirely volunteer base
#828 [12:57] <get> im going to the sauce
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#832 [13:01] * YapiDoo [webchat@BSN-143-31-158.dynamic.siol.net] has joined #minecrafthelp
#833 [13:02] <YapiDoo> Hello can someone help meh?
#834 [13:03] * H [webchat@cpc84393-newc18-2-0-cust22.16-2.cable.virginm.net] has joined #minecrafthelp
#835 [13:03] <H> hi there
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#837 [13:03] <YapiDoo> Lmaooo where are helpers :/
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#840 [13:07] <pepperotu> HI! 2 years ago someone migrated my account to his mail without my permission, and now I'd like to play minecraft but I can't anymore
#841 [13:19] * Jerald [webchat@pool-100-16-14-55.bltmmd.fios.verizon.net] has joined #minecrafthelp
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#843 [13:23] <Jerald> How do i change the password for my old minecraft account? Because when I try to I put in the right e-mail and username but I don't get an email.
#844 [13:28] * GooseChristo37 [webchat@24-138-144-61.eastlink.ca] has joined #minecrafthelp
#845 [13:28] <GooseChristo37> I cant connect to my realm
#846 [13:29] <GooseChristo37> lmao amazing
#847 [13:29] <GooseChristo37> It just leaves me on the connecting realm page
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#850 [13:31] <GooseChristo37> It doesn't time out or anything
#851 [13:32] <Vaxsz> My game crashed and said java.lang.RuntimeException: No OpenGL context found in the current thread what do i do?
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#856 [13:35] <Whitebori> hello?
#857 [13:36] * Stylaaa17170 [webchat@p5B064EF5.dip0.t-ipconnect.de] has joined #minecrafthelp
#858 [13:36] <Coolaber> hello, i have bought Minecraft today on an official store for 23,95 euros, i have downloaded it successfully but when I open Minecraft Launcher and click on "play" the game crashed error appears, i have tried to reinstall the game - did not help
#859 [13:37] <Stylaaa17170> hello who can speak german?
#860 [13:37] <Stylaaa17170> i have a problem
#861 [13:37] * dawson [webchat@c-75-67-124-86.hsd1.ma.comcast.net] has joined #minecrafthelp
#862 [13:38] <dawson> I have an older minecraft account and I need to migrate to the mojang account. How do I do the if I don't remember my email and I don't know my transaction ID
#863 [13:40] <dawson> is anybody in this thing?
#864 [13:40] * Stylaaa17170 [webchat@p5B064EF5.dip0.t-ipconnect.de] has joined #minecrafthelp
#865 [13:40] <Stylaaa17170> hello who can speak german?
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#867 [13:43] <Stylaaa17170> mc 1.14.4 loads the world and immediately the game crashes ... the crash report does not show me
#868 [13:45] <Stylaaa17170> can please can someone help me
#869 [13:48] * Owen [webchat@S0106bc4dfb1cf403.gv.shawcable.net] has joined #minecrafthelp
#870 [13:48] <Owen> i need a refund!
#871 [13:48] <Owen> i accidentally bought minecraft
#872 [13:50] <Owen> i bought it on my moms credit card by accident
#873 [13:50] <Owen> is there any way i can get a refund
#874 [13:54] <Whitebori> Why don't zombies step on turtle eggs at the realm server?
#875 [13:58] * MrSwagMan666 [webchat@cpc83289-brig21-2-0-cust932.3-3.cable.virginm.net] has joined #minecrafthelp
#876 [13:58] <MrSwagMan666> Hi i have Minecraft Windows 10 but everytime i open it, it gets stuck on a white screen and does nothing
#877 [14:00] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#878 [14:01] * BrayanElGato [webchat@dsl-187-147-49-88-dyn.prod-infinitum.com.mx] has joined #minecrafthelp
#879 [14:02] <BrayanElGato> hablan español??
#880 [14:02] <BrayanElGato> speak spanish??
#881 [14:04] <BrayanElGato> como puedo iniciar sesión, no me deja iniciar sesión, no carga mejor dicho
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#884 [14:07] * jjc [webchat@dynamic.libertypr.net] has joined #minecrafthelp
#885 [14:08] <jjc> Hi all. Im having issues migrating account. I have mnecraft since 2009. When I bought it Im sure I only was asked to create username and password. I dont have an email for that account less an transacion ID, how can I migrate??
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#888 [14:13] * GotekPL [webchat@124-192.komputersat.pl] has joined #minecrafthelp
#889 [14:14] <GotekPL> Hi i have a question can i get my minecraft from microsoft store to mojang?
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#892 [14:30] * Rob [webchat@c-73-10-76-73.hsd1.nj.comcast.net] has joined #minecrafthelp
#893 [14:32] <Rob> I cannot log into my minecraft launcher nice the 8th when i got an alt account from a friend. I can login into the myminecreact and account.mojang websites but not the launcher and i played mc since 2013 so i didn't have to emigrate my account
#894 [14:32] <tarantula> hi how will i get a refund on this minecraft i bought on my pc 30 minutes ago
#895 [14:34] <tarantula> because i dont really like it that much
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#901 [14:39] <ree> I'm having the same problem as anyone else.
#902 [14:40] <ree> When I run the launcher, the Mojang screen starts to load, and gets stuck. When I click the "x" to close it, I get the mesage:
#903 [14:40] <ree> Error; Game Crashed; we are sorry for the inconvenience.
#904 [14:41] <ree> I just spent $27 on this, and realized this error has been around for weeks! It needs to be fixed
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#909 [14:42] <lear42> I can't log in.
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#911 [14:42] <Rich> I'm here for this reason too
#912 [14:42] * FakeHerzy [webchat@52.79-161-68.customer.lyse.net] has joined #minecrafthelp
#913 [14:42] <Rich> kind of a weird dillemma here
#914 [14:43] <lear42> I've changed my password at least four times and it never accepts them
#915 [14:43] <FakeHerzy> Hello
#916 [14:43] <FakeHerzy> I can't install minecraft please help
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#919 [14:44] <Rich> When I try to change my password the email doesn't send, and then when I try to verify email i need the very password i'm trying to get in the first place
#920 [14:45] * jaden [webchat@ool-182eca6b.dyn.optonline.net] has joined #minecrafthelp
#921 [14:46] <jaden> hi, i have had an account since 2015 and i forgot the password, when i try to reset it i never get the email to do so. i have proof of purchase, i would like access to my account back
#922 [14:47] <jaden> also i sent a support request over a week ago with no reply
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#924 [14:48] <Rich> appparently minecraft support takes 2 months to reply
#925 [14:49] * JCD [webchat@hamptons.stbo.ga.wtsky.net] has joined #minecrafthelp
#926 [14:50] <JCD> I have a problem redeeming my code for Minecraft Bedrock Edition, it says it's already redeemed despite me never doing so. What can I do to fix this?
#927 [14:53] * Chinnpo [webchat@202.95.250.2] has joined #minecrafthelp
#928 [14:54] <Chinnpo> so no assistance then? incredible
#929 [14:54] <JCD> It's just a public chat.
#930 [14:54] <JCD> I don't think there is anybody here.
#931 [14:54] <Chinnpo> The message i got when i connected said that we have to wait for account assitance
#932 [14:55] * Defficial [webchat@185.106.31.221] has joined #minecrafthelp
#933 [14:55] <Chinnpo> on the website it says they are "currently replying to cases received on June 21st."
#934 [14:56] * alex7 [webchat@5-15-171-128.residential.rdsnet.ro] has joined #minecrafthelp
#935 [14:56] <alex7> hello
#936 [14:56] <Defficial> Since last night, everyone on any server are all steve and alex, including me. I've tried everything to fix it but nothing will work
#937 [14:56] <Chinnpo> Steve AND Alex?
#938 [14:56] <Defficial> Yes, everyone is just the default skin
#939 [14:56] <Defficial> skins*
#940 [14:56] <Chinnpo> I can't even sign in
#941 [14:57] <Defficial> What does it say?
#942 [14:57] <Chinnpo> Username or Password incorrect
#943 [14:57] <Defficial> Guessing you've tried changing it
#944 [14:57] <Chinnpo> i know the email address is correct
#945 [14:57] <Chinnpo> The problem is the "reset your password" email never arrives
#946 [14:57] <Chinnpo> so I'm stuck
#947 [14:58] <alex7> I dont receive a reset password on my email , can anyone help me please ?
#948 [14:58] <alex7> yeah... i have the same problem
#949 [14:58] <Chinnpo> I don't think there is any help
#950 [14:58] <Defficial> Yeah
#951 [14:58] <Defficial> I don't see any skins and tbh I'll just quit mc if I can't fix it
#952 [14:58] <Chinnpo> Website says "currently replying to cases received on June 21st." so no help anytime soon
#953 [14:58] <alex7> lol
#954 [14:59] <Chinnpo> at least you can sign in....
#955 [14:59] <Defficial> Mojang should really have a better support page
#956 [14:59] <Defficial> They just put down a few topics and tell you a couple fixes
#957 [14:59] <Defficial> If you've got a different problem, you're screwed
#958 [14:59] <alex7> i agree..
#959 [14:59] <Chinnpo> is the support different if you buy a different version? Like windows store?
#960 [15:00] <Defficial> doubt it
#961 [15:00] <Chinnpo> Probably end up registering a new account rather than wait 3+ months for an answer
#962 [15:00] <JCD> They pretty much laugh and tell you to go to "the retailer"
#963 [15:00] <JCD> which is funny because Microsoft owns minecraft
#964 [15:00] <Defficial> So much for their 'support' apge
#965 [15:01] <Defficial> page*
#966 [15:02] <alex7> anyone knows a site with a cheap minecraft account ?
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#969 [15:08] <urielsalis> althose are not allowed
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#974 [15:18] <bubba> help
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#976 [15:21] <jjc> this chat is a joke, they created it to make you think theres help. I have minecraft since 2009, i bought it days after it was free (yes it was free, usually the download file size cas 200kb) and this is the first time in 10 years ive felt dissapointed with Mojang, they should sell it back to minecraft.net
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#979 [15:24] <jj> I bought java but not the Microsoft just want money back to buy the right one
#980 [15:25] <YoddelingYoda> When clicking play on the java version of Minecraft on my windows 10 computer the launcher disappears as if it will load the game then reappears with a error message saying that the game has crashed, is there anything I can do about this?
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#984 [15:30] <Coolaber> hello, i have bought Minecraft today on an official store for 23,95 euros, i have downloaded it successfully but when I open Minecraft Launcher and click on "play" the game crashed error appears, i have tried to reinstall the game - did not help
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#990 [15:51] <Nico> Hello, so my iPad has a little problem, and might require a factory reset. I’m not currently signed in to Minecraft with my account, but I’m afraid that if I sign in that the worlds on my iPad will disappear and be replaced with my Xbox worlds. Is that true or will my worlds be fine?
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#992 [15:54] <Kry> Greetings, my little bro was mad at me so he deleted all the .minecraft files. now every time i try and play Minecraft, it doesn't work. I've even uninstalled and reinstalled Minecraft many times, but it keeps saying "its being used by another process". I checked for any anti-virus programs and i removed all the incompatible ones and it still doesn
#993 [15:54] <Kry> 't work. Does anyone know why?
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#998 [16:13] <samhawthorne> have an issue starting up on Mac. Downloaded the game and then "Unexpected error Minecraft has crashed"
#999 [16:15] <asdf> checked your log?
#1000 [16:15] <samhawthorne> How would I do that? Sorry I don't know much
#1001 [16:16] <samhawthorne> first time downloading the game
#1002 [16:16] <asdf> ??> samhawthorne launcher/crash-log
#1003 [16:16] <Mightyena> samhawthorne: We need to see your crash log, which is created after a crash.
#1004 [16:16] <Mightyena> samhawthorne: Open your .minecraft folder (ask us how to get there if you don't know) then open the crash-reports folder found there. Then open the most recent text file and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1005 [16:18] <asdf> ??> samhawthorne mac/.minecraft
#1006 [16:18] <Mightyena> samhawthorne: To get at Minecraft's locally stored files on a Mac, in the Finder, from the Go menu, select 'Go to Folder', and type in: ~/Library/Application Support/minecraft, and click Go.
#1007 [16:19] * MartijnRoks [webchat@ip503dcc45.speed.planet.nl] has joined #minecrafthelp
#1008 [16:19] <MartijnRoks> Hello
#1009 [16:19] * juliafdopheide [webchat@bd3c3d37.virtua.com.br] has joined #minecrafthelp
#1010 [16:19] <juliafdopheide> hi
#1011 [16:20] <MartijnRoks> I can't access my account, because I don't know my password. I have allready filled in the password forget thingie, but I don't get any email back to reset my password
#1012 [16:20] <juliafdopheide> i want to cancel minecraft and i want a refund od my money, thank you
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#1014 [16:20] <asdf> ??> juliafdopheide account/refund
#1015 [16:20] <Mightyena> juliafdopheide: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
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#1017 [16:21] <MartijnRoks> Guys please help
#1018 [16:22] <asdf> ??> MartijnRoks account/forgot-email
#1019 [16:22] <Mightyena> MartijnRoks: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#1020 [16:22] * The_Tru_Wolf [webchat@ip98-178-171-60.tu.ok.cox.net] has joined #minecrafthelp
#1021 [16:24] <The_Tru_Wolf> My issu is Minecraft Java Edition will crash durig its loading phase. Ive been assuming its just my laptop but im not sure.
#1022 [16:24] <asdf> ??> The_Tru_Wolf launcher/crash-log
#1023 [16:24] <Mightyena> The_Tru_Wolf: We need to see your crash log, which is created after a crash.
#1024 [16:24] <Mightyena> The_Tru_Wolf: Open your .minecraft folder (ask us how to get there if you don't know) then open the crash-reports folder found there. Then open the most recent text file and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1025 [16:28] <The_Tru_Wolf> i dont see the crash-reports folder
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#1028 [16:30] <MartijnRoks> I allready have tried that solution but it doesn't work
#1029 [16:31] <The_Tru_Wolf> I cabt even find the folder lol
#1030 [16:31] <MartijnRoks> I know my emailaddress that is registerd to minecraft/majong, but I don't receive the I forgot the password mail
#1031 [16:31] <asdf> ok
#1032 [16:32] <asdf> ??> MartijnRoks tools/hjt
#1033 [16:32] <Mightyena> MartijnRoks: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1034 [16:32] <Mightyena> MartijnRoks: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1035 [16:32] <Arsenal_> hello i tried joining a server and got a : Internal Exception : Io.netty.handler.codec.DecoderExpection : Badly Compressed packet - size of 2164513 IS larger than protocol Maximum of 2097152
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#1038 [16:34] <Henry> Hi, so I am trying to figure out a problem that may seem a bit stupid. I have owned this Minecraft account since May of 2012, I log on from time to time and such, the last time was maybe last May or so and I got it set up. Now, I tried to log in because I reset my password because I couldn't get it right. My username was changed, my skin was change
#1039 [16:34] <Henry> d, and I cant even change it back. Was I hacked or something? Or just defaulted I guess?
#1040 [16:43] <Henry> Anyone?
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#1042 [16:47] <NotMrChicken> When I enter my login, it says that the username and password is invalid. It won't let me log into the launcher or the website. Is there a reason for this and is there a way to fix it?
#1043 [16:47] * Zach [webchat@cpc96986-rdng25-2-0-cust238.15-3.cable.virginm.net] has joined #minecrafthelp
#1044 [16:48] <Zach> Hey
#1045 [16:48] <Zach> :(
#1046 [16:48] <NotMrChicken> Hello
#1047 [16:48] * Zach is now known as Guest19905
#1048 [16:48] * discreetian [webchat@cpe-70-119-175-139.tx.res.rr.com] has joined #minecrafthelp
#1049 [16:48] <Guest19905> Hello
#1050 [16:48] * Afootpluto [Afootpluto@2600:3c01:e001:3960::6] has joined #minecrafthelp
#1051 [16:49] <discreetian> i can no longer access my email that i used to register my account so i cant migrate what do i do
#1052 [16:50] <Guest19905> My Username got changed and I can't change it back?
#1053 [16:50] <Guest19905> I didn't even change it
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#1055 [16:50] <asdf> 30 day wait
#1056 [16:50] <Guest19905> Oh :(
#1057 [16:50] <asdf> login, change pw
#1058 [16:50] <Henry> Wait! same here!
#1059 [16:50] <asdf> wait
#1060 [16:50] <discreetian> i can no longer access my email that i used to register my account so i cant migrate what do i do
#1061 [16:51] <asdf> ?? info/mcleaks
#1062 [16:51] <Mightyena> info/mcleaks: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#1063 [16:51] <Mightyena> info/mcleaks: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
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#1065 [16:51] <Henry> My name got changed to like a bland and basic name
#1066 [16:51] <asdf> ??> Henry tools/hjt
#1067 [16:51] <Mightyena> Henry: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1068 [16:51] <Mightyena> Henry: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1069 [16:51] <Henry> Guessing someone was using my account?
#1070 [16:51] <breaksad> Hello. I think my account has been migrated for no reason at all and i Cant login to the game. Do you know what should i do to fix this ?
#1071 [16:52] <asdf> ?? tools/hjt
#1072 [16:52] <Mightyena> tools/hjt: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1073 [16:52] <Mightyena> tools/hjt: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1074 [16:52] <discreetian> i can no longer access my email that i used to register my account so i cant migrate what do i do
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#1076 [16:55] * Roman [webchat@c-76-27-24-34.hsd1.ut.comcast.net] has joined #minecrafthelp
#1077 [16:55] <Roman> Need help
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#1079 [16:56] * DarthLlama [webchat@65-131-164-238.sxct.qwest.net] has joined #minecrafthelp
#1080 [16:56] <DarthLlama> Hello
#1081 [16:56] <DarthLlama> Im playing on the bedrock version of minecraft (On the nintendo switch) and my world wont load for some reason
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#1084 [16:59] <NotMrChicken> My account login is being registered as invalid even though the information is correct. The launcher and the minecraft website won't let me login, but I can log into my mojang account. How would I fix this?
#1085 [16:59] * Vinny_18 [webchat@68-66-80-003.plateautel.net] has quit. (Client Quit)
#1086 [17:00] <Henry> Mightyena I have the link, what now
#1087 [17:01] <Demo> Hello all! Plz help! I paid for realm, but I can’t play it because have high ping. At the same time, I run server in Germany and everything was okay. Ping to the realm server 250 ms. As I understand it, it is located somewhere in the United States, not in Europe. Is it possible to somehow change the location of the server?
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#1090 [17:04] <DarthLlama> yeet
#1091 [17:05] <smrk007> My Java Edition minecraft crashes immediately on launch. I have tried reinstalling minecraft, reinstalling java, as well as reinstalling several drivers but am not entirely sure what to do next. I have an error log here:
#1092 [17:05] <DarthLlama> Does anyone play bedrock here
#1093 [17:06] <smrk007> https://paste.gg/p/anonymous/db953c582d334a6eb36655622a18d50b
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#1100 [17:14] <MateusDaniel18> Hi
#1101 [17:14] <MateusDaniel18> I want to request cancellation of minecraft purchase
#1102 [17:14] <martijn> Hello I have an registered account, but I forgot my emailaddress, but I don't receive the email to reset my password
#1103 [17:16] <smrk007> "for account related issues (forgotten emails/passwords/security questions, or the inability to receive reset emails for them), you will need to wait for Mojang support to assist you"
#1104 [17:16] <smrk007> I dont the people here can help with that :(
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#1108 [17:22] <NotMrChicken> Hello
#1109 [17:24] * Demo [webchat@user-208.81.118.217.in-addr.arpa] has quit. (Quit: webchat.esper.net)
#1110 [17:25] <martijn> allright thank you
#1111 [17:27] * christian [webchat@d24-150-138-155.home.cgocable.net] has joined #minecrafthelp
#1112 [17:28] <christian> hey i had on old account that i cant access i tried 3 emails to reset the password i get nothing
#1113 [17:28] <christian> i just bought a new computer also
#1114 [17:29] <christian> i know my username is HecticEvil and it was under 1 of these 3 emails christian.paradis@yahoo.ca , christian.mario@hotmail.com , christian.kool849@hotmail.ca
#1115 [17:29] <christian> but i get no emails nothing
#1116 [17:30] <christian> i cant right a ticket because i cant login...
#1117 [17:30] * anime [webchat@99-121-252-207.lightspeed.sndgca.sbcglobal.net] has joined #minecrafthelp
#1118 [17:31] <anime> So is there any way I can contact mojang other than email for a fast help??
#1119 [17:32] * jeff [webchat@072-189-029-027.res.spectrum.com] has joined #minecrafthelp
#1120 [17:32] <christian> i need my account back
#1121 [17:32] <christian> i paid for it many years ago
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#1123 [17:33] <anime> I'm in the same boat..
#1124 [17:33] <asdf> ?? tools/hjt
#1125 [17:33] <Mightyena> tools/hjt: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1126 [17:33] <Mightyena> tools/hjt: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1127 [17:34] <anime> ?
#1128 [17:34] <christian> these guys are trying to hack are shit
#1129 [17:34] <Absol> christian: Please keep it civil
#1130 [17:34] <asdf> ?? info/mcleaks
#1131 [17:34] <Mightyena> info/mcleaks: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#1132 [17:34] <Mightyena> info/mcleaks: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
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#1134 [17:34] <NotMrChicken> I try to log into my account on the minecraft launcher and or the minecraft website and it will not let me sign in, is there any reason for this? If so, how do I fix it?
#1135 [17:34] * Shinji77 [webchat@pool-68-134-79-235.bltmmd.fios.verizon.net] has joined #minecrafthelp
#1136 [17:35] <christian> same here
#1137 [17:35] <asdf> the issue is so many people running mcleaks
#1138 [17:35] <christian> cant get a password reset eathier
#1139 [17:35] <asdf> ?? info/mcleaks
#1140 [17:35] <Mightyena> info/mcleaks: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#1141 [17:35] <Mightyena> info/mcleaks: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#1142 [17:35] <asdf> read that ^
#1143 [17:35] <Shinji77> Hi I've attempted to reset my password for my account, but have not received any email. Last time I logged in I think is maybe 5 years ago
#1144 [17:36] <christian> i am reading it
#1145 [17:36] <christian> i just bought a new computer i dont know what hes talking abt
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#1147 [17:37] <asdf> ok, hopefully your issue is simpler
#1148 [17:37] <christian> it isnt tho
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#1151 [17:38] <christian> you guys are a joke company
#1152 [17:38] <christian> nobody can help
#1153 [17:38] <Shinji77> They are just volunteers bro relax
#1154 [17:38] <Shinji77> Submit a ticket
#1155 [17:38] <asdf> if you run hjt, it can check for known issues
#1156 [17:38] <christian> i cant even
#1157 [17:38] <christian> it doesnt let me if i dont know the email ir password
#1158 [17:39] <asdf> ??> christian account/trans-id
#1159 [17:39] <Mightyena> christian: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#1160 [17:40] <asdf> you need that to prove you paid
#1161 [17:40] * ZSMC [webchat@CPE105611471ffd-CM105611471ffb.cpe.net.cable.rogers.com] has joined #minecrafthelp
#1162 [17:40] <asdf> ??> christian account/send-email
#1163 [17:40] <Mightyena> christian: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1164 [17:40] <Mightyena> christian: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1165 [17:40] <anime> I have mine but the sad thing is I found an email that said it was migrated into an account
#1166 [17:40] <anime> and I didn't authorize that...
#1167 [17:41] <christian> yea it said that for me to
#1168 [17:41] <christian> but i cant login
#1169 [17:41] <anime> I did make a ticket and sent but is just emailing these guys really the only way to contact them?
#1170 [17:41] <Shinji77> I didn't see any email saying it was migrated, but the website said it was already migrated. I bought the game in 2011
#1171 [17:41] <asdf> for account issues, yes
#1172 [17:41] <ZSMC> hello i made a minecraft account before 2013 and so i tried to claim my code for the free minecraft windows 10 edtion it said it was already claimed but when i installed it it said it was the trial version please help me
#1173 [17:41] <azlide> I have an issue with frame rate dropping every 15 seconds or so, usually when the ram allocated drops to a lower percent. Most of the time i get 200~ fps, but these stutters are constant and for that second will drop it to sub-30 fps. I've tried allocating anywhere from 2GB of ram to 8, and no combination of settings stops these stutters from occur
#1174 [17:41] <azlide> ring. Other programs I run don't stutter in a similar way, and I have an SSD so I don't think it should be a mem read/write issue
#1175 [17:42] <ZSMC> hello i made a minecraft account before 2013 and so i tried to claim my code for the free minecraft windows 10 edtion it said it was already claimed but when i installed it it said it was the trial version please help me
#1176 [17:42] <anime> No phone call support or anything?
#1177 [17:42] <anime> You'd think for a company that has this much support on a game, it'd have a bigger game support as well other than just emails...
#1178 [17:42] <ZSMC> hello i made a minecraft account before 2013 and so i tried to claim my code for the free minecraft windows 10 edtion it said it was already claimed but when i installed it it said it was the trial version please help me
#1179 [17:43] <asdf> azlide which version, 1.14.4?
#1180 [17:43] <azlide> asdf yes
#1181 [17:43] <asdf> local game?
#1182 [17:43] <azlide> yes
#1183 [17:43] <asdf> or multi?
#1184 [17:43] <ZSMC> adsf
#1185 [17:43] <azlide> local
#1186 [17:43] <ZSMC> asdf hello i made a minecraft account before 2013 and so i tried to claim my code for the free minecraft windows 10 edtion it said it was already claimed but when i installed it it said it was the trial version please help me
#1187 [17:43] <azlide> and multi, the issue persists on both
#1188 [17:44] <asdf> well, use vsync
#1189 [17:44] <asdf> or limit to speed of monitor, usually 60
#1190 [17:45] <asdf> what is your render distance?
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#1192 [17:46] <asdf> and also, are you using mods/textures/shaders/etc, or vanilla?
#1193 [17:46] <azlide> vsync on or off, it persists, render distance varying from minimum or maximum it persists
#1194 [17:46] <azlide> No shaders/textures/etc
#1195 [17:46] <azlide> with and without optifine the issue persists
#1196 [17:46] <azlide> using a 144Hz monitor
#1197 [17:46] <asdf> I had that in older builds, but 1,14,4 has been good
#1198 [17:47] <asdf> ok, let's see your dxdiag
#1199 [17:47] <asdf> ??> azlide win/dxdiag
#1200 [17:47] <Mightyena> azlide: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1201 [17:48] <azlide> Mightyena, that page doesn't load for me
#1202 [17:48] <asdf> great
#1203 [17:49] <azlide> currently running a dxdiag though i'll get that up in a sec
#1204 [17:49] <azlide> No issues found, do you want the log from dxdiag?
#1205 [17:50] <asdf> it might be drivers, or that you have integrated graphics bottleneck
#1206 [17:50] <azlide> Not using integrated graphics card, using a 970
#1207 [17:52] <asdf> ??> azlide win/dxdiag/manual
#1208 [17:52] <Mightyena> azlide: Press the Win+R keys, and type "dxdiag" (no quotes) in the box. Press enter. If prompted about verifying WHQL, select Yes. Once it has finished loading, click the "Save All Information" button and save it to your desktop.
#1209 [17:52] <Mightyena> azlide: Open the file you just saved, and copy the contents. Paste them on https://paste.ubuntu.com/ and click Submit. Then, copy the link in your browser's address bar and paste it back here.
#1210 [17:52] <asdf> at least that was there
#1211 [17:52] <azlide> Mightyena https://paste.ubuntu.com/p/jTwBHv8Dpp/
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#1214 [17:55] <asdf> there's no automation on that, afaik
#1215 [17:56] <asdf> you only have 8gb ram, no need to try and use more than 2.
#1216 [17:57] <azlide> I agree, but I have no issues when allocating 6,
#1217 [17:57] <azlide> I have extra issues I mean
#1218 [17:58] <azlide> err the underlying issue still persists, but I do usually allocate 2
#1219 [17:58] <asdf> maybe we can see what welse is going on
#1220 [17:58] <asdf> ??> azlide tools/hjt
#1221 [17:58] <Mightyena> azlide: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1222 [17:58] <Mightyena> azlide: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1223 [17:59] <asdf> I run similar hardware
#1224 [18:00] <azlide> https://paste.ubuntu.com/p/PWGh6y56WR/
#1225 [18:00] <asdf> !hjt https://paste.ubuntu.com/p/PWGh6y56WR/
#1226 [18:00] <Absol> asdf: Found: Akamai NetSession(Potential Issue, Fix: Remove), Discord(Turn off Discord Overlay, else disable Discord)
#1227 [18:01] <azlide> Discord overlay already off, also no difference when it isn't running
#1228 [18:01] <asdf> so it warns on those
#1229 [18:01] <azlide> I'll try without akamai though
#1230 [18:01] <asdf> ok
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#1232 [18:02] * babycats33 [webchat@ip70-177-189-74.ph.ph.cox.net] has joined #minecrafthelp
#1233 [18:02] <asdf> there may still be some uncommon programs that interfere
#1234 [18:04] <babycats33> Hi! I'm trying to get Java Edition running on my laptop. I've downloaded it, installed it and all I get when I double click on the launcher is a black screen. I've updated Windows and Java and have more than enough computing power to run the program. Help!
#1235 [18:05] <azlide> Removed both akamai and discord to no avail
#1236 [18:05] <asdf> ??> babycats33 win/dxdiag/manual
#1237 [18:05] <Mightyena> babycats33: Press the Win+R keys, and type "dxdiag" (no quotes) in the box. Press enter. If prompted about verifying WHQL, select Yes. Once it has finished loading, click the "Save All Information" button and save it to your desktop.
#1238 [18:05] <Mightyena> babycats33: Open the file you just saved, and copy the contents. Paste them on https://paste.ubuntu.com/ and click Submit. Then, copy the link in your browser's address bar and paste it back here.
#1239 [18:05] <babycats33> Thanks!
#1240 [18:06] <asdf> azlide not sure yet, have you rebooted lately?
#1241 [18:06] <azlide> I reboot daily
#1242 [18:06] <babycats33> Yup, lappy completely reset recently
#1243 [18:06] <babycats33> Last night
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#1245 [18:07] <asdf> ??> babycats33 win/dxdiag/manual
#1246 [18:07] <Mightyena> babycats33: Press the Win+R keys, and type "dxdiag" (no quotes) in the box. Press enter. If prompted about verifying WHQL, select Yes. Once it has finished loading, click the "Save All Information" button and save it to your desktop.
#1247 [18:07] <Mightyena> babycats33: Open the file you just saved, and copy the contents. Paste them on https://paste.ubuntu.com/ and click Submit. Then, copy the link in your browser's address bar and paste it back here.
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#1249 [18:07] <asdf> azlide , you may have other uncommon programs interfering
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#1251 [18:08] <babycats33> https://paste.ubuntu.com/p/dZPRHQsx26/
#1252 [18:08] <asdf> or services.. not sure yet
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#1254 [18:08] <Nekodi> good i need help please
#1255 [18:09] <asdf> babycats33 not sure about your integrated graphics.
#1256 [18:09] <Drew> I'm running Java version on a Windows 8.1 and while the game will let me start up minecraft just fine, it's only when I get into an actual world that it says "Java(TM) Platform SE binary has stopped working" and shuts down the program
#1257 [18:09] <Nekodi> the game crashes to me every time I enter it closes and says that an error has happened, that happens with all the versions in none let me play
#1258 [18:09] <Drew> It won't display an error or crash log either
#1259 [18:09] <asdf> ??> Drew launcher/crash-log
#1260 [18:09] <Mightyena> Drew: We need to see your crash log, which is created after a crash.
#1261 [18:09] <Mightyena> Drew: Open your .minecraft folder (ask us how to get there if you don't know) then open the crash-reports folder found there. Then open the most recent text file and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
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#1263 [18:11] <asdf> sorry, not feeling well. some more skilled helpers may happen along soon
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#1266 [18:12] <Nekodi> [0822/170752.981:ERROR:gl_surface_egl.cc(744)] eglInitialize D3D11 failed with error EGL_NOT_INITIALIZED, trying next display type
#1267 [18:13] <Nekodi> https://paste.ubuntu.com/p/n9TqNVTGKs/
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#1269 [18:14] <Drew> I've opened the .minecraft folder but i don't have a crash-reports folder there, there is logs folder there however, is that what i need?
#1270 [18:14] <asdf> GL makes me think your graphics card
#1271 [18:14] <jssixa> Hi!! I've just downloaded minecraft today and it keeps crashing everytime I press play?? I updated my laptop and java, and restarted my laptop and re-downloaded the game but nothing has helped
#1272 [18:15] <Nekodi> but previously I had already played minecraft in 1.12 and now in this one that I just bought you can't because?
#1273 [18:15] <asdf> ??> jssixa launcher/crash-log
#1274 [18:15] <Mightyena> jssixa: We need to see your crash log, which is created after a crash.
#1275 [18:15] <Mightyena> jssixa: Open your .minecraft folder (ask us how to get there if you don't know) then open the crash-reports folder found there. Then open the most recent text file and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1276 [18:15] <jssixa> how do i get the .minecraft folder
#1277 [18:15] <asdf> Nekodi not sure yet
#1278 [18:16] <asdf> if you ran 1.12, sure you should be ok
#1279 [18:16] <asdf> ??> jssixa win/.minecraft
#1280 [18:16] <Mightyena> jssixa: To get at Minecraft's locally stored files on Windows, press Win+R, and in the window that appears, type %AppData%\.minecraft and click OK.
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#1282 [18:16] <Nekodi> Yes, but in another type of launcher, and now that you buy the original no version runs
#1283 [18:17] <jssixa> sorry i forgot to mention that im on macos
#1284 [18:17] <asdf> ??> jssixa mac/.minecraft
#1285 [18:17] <Mightyena> jssixa: To get at Minecraft's locally stored files on a Mac, in the Finder, from the Go menu, select 'Go to Folder', and type in: ~/Library/Application Support/minecraft, and click Go.
#1286 [18:17] <jack94> I cant run minecraft in VR on my oculus
#1287 [18:17] <Drew> https://paste.ubuntu.com/p/CFm8SDhZqB/
#1288 [18:17] <Nekodi> I am in windows 7
#1289 [18:17] <asdf> Nekodi hacve you tried updating your video card driverrs?
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#1292 [18:18] <asdf> drew, that looks modded
#1293 [18:19] <Drew> ?
#1294 [18:19] <jssixa> ok i've opened the .minecraft folder but i cant find a crash reports folder
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#1296 [18:21] <Nekodi> I already updated them and it still doesn't stop playing, it comes in for a while but it comes out that java stopped working
#1297 [18:21] <Nekodi> I already updated them and it still doesn't stop playing, it comes in for a while but it comes out that java stopped working
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#1299 [18:26] <Nekodi> https://paste.ubuntu.com/p/tz9wfxqBHN/
#1300 [18:27] <Nekodi> So it comes out when it closes
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#1303 [18:47] <jackflash2409> I have a code but it's not working
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#1308 [19:15] <Hageshi> Hello I just bought Minecraft and have received an error
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#1311 [19:18] <Hageshi> Hello I just bought Minecraft a few minutes ago and when I tried to launch it I was greeted with an error
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#1314 [19:38] <polarbear22> windows 8.1, minecraft launcher 1.14.4, log in to account successful, when i click play button, get error saying "Launching the game failed! Failed to download file. Name: af_za.json"
#1315 [19:39] * lefttwig75 [webchat@c-73-61-233-217.hsd1.ma.comcast.net] has joined #minecrafthelp
#1316 [19:40] <lefttwig75> is there a possible way i could change my email to my account without knowing the email ?
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#1320 [19:46] <kermitthehermit> Hello, I am trying to setup separate directories for Minecraft accounts using the --workDir option on the launcher. It starts fine but none of the profiles can launch the game because they can't find the Java runtime. I can manually specify it, but I assumed it would look in the relative path for java and it doesn't appear to do that (it fails wi
#1321 [19:46] <kermitthehermit> th "Unable to locate the Java runtime." error)
#1322 [19:47] <kermitthehermit> I have a lot of profiles and I'd rather not have to specify the java runtime for every one of them, since they should all be using the one in the workDir folder
#1323 [19:52] * ShadowSnek1399 [webchat@c-73-167-237-224.hsd1.ma.comcast.net] has joined #minecrafthelp
#1324 [19:57] <ShadowSnek1399> Hello, I am having gamertag issues. I made an Xbox account today and I set my gamertag as ShadowSnek1399. However, this gamertag only shows up on the online servers. The gamertag that shows when I am playing on my own worlds or with my friends is FumingPlate6481. I checked with Xbox but they said it was a Mojang issue. how would I be able to fix th
#1325 [19:57] <ShadowSnek1399> is?
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#1327 [19:59] <blob> I'm assuming that if my account was migrated without my permission, I will have to wait the 2 month waitlist for them to fix it?
#1328 [19:59] * ky [webchat@ip70-181-172-46.sd.sd.cox.net] has joined #minecrafthelp
#1329 [19:59] <ky> i can't log into minecraft.net to change my skin
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#1333 [20:02] <polarbear22> fixed mine. My clock was wrong and no downloads were working. I got the hint when it told me google.com was not configured properly
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#1338 [20:10] <titogamer77> i have a problem with the crash report
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#1340 [20:14] * green79 [webchat@148.21.2.123.sta.dodo.net.au] has joined #minecrafthelp
#1341 [20:17] <green79> i cant log into my account and i do not have to email i used anymore
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#1349 [20:57] * JOel is now known as Guest73762
#1350 [20:57] <Guest73762> hi i had minecraft java edition and i have a code to redeem windows 10 but it says its already redeemed
#1351 [21:01] * taj [webchat@14-203-16-208.static.tpgi.com.au] has joined #minecrafthelp
#1352 [21:02] <taj> Hi i can not purchase minecraft when i enter my credit card details to buy it it doesnt work it sais that the details are wrong even tho they r not
#1353 [21:03] <taj> is anyone there
#1354 [21:03] * Nate_Epic_TNT [webchat@c-73-75-89-79.hsd1.il.comcast.net] has joined #minecrafthelp
#1355 [21:03] <taj> someone pls help
#1356 [21:03] <Nate_Epic_TNT> My account got throttled what do I do?
#1357 [21:06] <taj> hello anyone there
#1358 [21:06] <taj> hello anyone there
#1359 [21:06] * taj [webchat@14-203-16-208.static.tpgi.com.au] has left #minecrafthelp
#1360 [21:10] <Nate_Epic_TNT> My account got throttled what do I do?
#1361 [21:12] * taj2 [webchat@14-203-16-208.static.tpgi.com.au] has joined #minecrafthelp
#1362 [21:12] <taj2> Hello>
#1363 [21:12] <taj2> ?
#1364 [21:13] <taj2> can anyone help pls can u help
#1365 [21:13] <taj2> pls is anyone there
#1366 [21:15] * Eric [webchat@c-73-192-11-133.hsd1.fl.comcast.net] has joined #minecrafthelp
#1367 [21:15] <taj2> ANYONE THERE
#1368 [21:16] <Eric> I was wondering if i could get a refund. I accidentally bought the game and need my money back.
#1369 [21:16] * Eric [webchat@c-73-192-11-133.hsd1.fl.comcast.net] has quit. (Client Quit)
#1370 [21:22] <Nate_Epic_TNT> My account got throttled what do I do?
#1371 [21:26] * rj707 [webchat@ool-45765649.dyn.optonline.net] has joined #minecrafthelp
#1372 [21:27] * ppatel [webchat@c-107-3-33-177.hsd1.ct.comcast.net] has joined #minecrafthelp
#1373 [21:28] <ppatel> hello
#1374 [21:28] <rj707> Hey! My issue is that I'm unable to log into my account because I don't remember the email the account is linked to, and none of the passwords which could possibly work with the account are working on any of my currently active emails. I emailed support for my email again. Would I see any issues in regards to this request?
#1375 [21:28] <ppatel> I have minecraft java edition and not able to join friends because they have windows 10 edition
#1376 [21:29] <ppatel> what is the difference between java and windows edition
#1377 [21:29] <asdf> night and day
#1378 [21:31] <rj707> In the event I can't log into my account after finding my email, having the email already be discontinued, and being unable to remember when I purchased the game/not finding its purchase ID number/bank statement, nor knowing which card was used, is it still possible for me to reclaim this account?
#1379 [21:31] <asdf> java version is the best and gets the newest stuff first
#1380 [21:31] * MaterialSense [webchat@host-72-174-112-29.bln-mt.client.bresnan.net] has joined #minecrafthelp
#1381 [21:31] <asdf> are you able to login?
#1382 [21:32] <rj707> I can't from any of the emails I know of.
#1383 [21:32] <rj707> Only one I can log into doesn't have an associated account.
#1384 [21:32] <MaterialSense> Hey, I need help, my minecraft wont launch after I press play on the launcher and when I try again, it says im already playing but I've waited over half an hour and nothing has happened
#1385 [21:32] <asdf> either you can login to mojang.com, or you can't
#1386 [21:33] <rj707> Not with the account I should have on there.
#1387 [21:33] <asdf> I hope you haven't used MCLeaks
#1388 [21:33] <asdf> or Alt dispenser
#1389 [21:33] <asdf> ?? info/mckeaks
#1390 [21:34] <asdf> ?? info/mcleaks
#1391 [21:34] <Mightyena> info/mcleaks: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#1392 [21:34] <Mightyena> info/mcleaks: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
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#1396 [22:08] * Quito [webchat@209.52.145.13] has joined #minecrafthelp
#1397 [22:09] <Quito> Hi I accidentally bought the java edition instead of the bedrock edition can i please refund get a refund so that i can buy the bedrock edition
#1398 [22:13] <asdf> ??> Quito account/refund
#1399 [22:13] <Mightyena> Quito: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
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#1402 [22:17] <Doouble> Hi guys, I can't make a world on minecraft, when i try to make a world, it will go to about 5% and crash with the error java.lang.OutOfMemoryError
#1403 [22:18] <Jake> Hey guys, My account is all messed up i bought the game about 3 years ago and it won't let me use the account for it along with it please help
#1404 [22:20] * Zerverin [webchat@162-205-134-170.lightspeed.sntcca.sbcglobal.net] has joined #minecrafthelp
#1405 [22:22] <Zerverin> I am unable to login at Minecraft.net with my user name and password along with in the launcher. I do not get any errors when I click the login button it simply doesn't do anything.
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#1409 [22:31] * asdf [~asdf@67.142.112.89] has joined #minecrafthelp
#1410 [22:32] <asdf> ??> Zerverin tools/hjt
#1411 [22:32] <Mightyena> Zerverin: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1412 [22:32] <Mightyena> Zerverin: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
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#1418 [22:40] <NuclearC0Y0t3> I cant migrate my account I put the correct password for the account and an email the is Mojang with the username but it wont work
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#1422 [23:13] <Hazza> yooo I cant log into my acc
#1423 [23:13] <Hazza> something is wrong w my security questions
#1424 [23:13] <Hazza> I tried to reset it
#1425 [23:13] <Hazza> but then it asks for my password
#1426 [23:14] <Hazza> which Mojang is keeping hidden
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#1429 [23:45] * DarkBrisingr [webchat@user-69-1-10-102.knology.net] has joined #minecrafthelp
#1430 [23:45] <DarkBrisingr> can someone help with this issue- Process crashed with exit code -1073740791
#1431 [23:46] <DarkBrisingr> using basic java verion of MC no mods and happens when i click play. My drivers are up to date, so is java, and ive uninstall and reinstalled game
#1432 [23:46] <DarkBrisingr> both .msi and .exe
#1433 [23:47] * dvbt [webchat@142.118.196.39] has joined #minecrafthelp
#1434 [23:48] <DarkBrisingr> can someone help with this issue- Process crashed with exit code -1073740791
#1435 [23:48] <dvbt> so i bought minecraft in 2011, i checked my email, has my username and my email i bought minecraft with, but when i went to reset my password, my email login didnt work anymore and i can't reset my password. what do?
#1436 [23:48] * SleepyJ [webchat@175.45.149.36] has joined #minecrafthelp
#1437 [23:49] * Terrell [webchat@c-67-184-127-170.hsd1.in.comcast.net] has joined #minecrafthelp
#1438 [23:49] <Terrell> hi!
#1439 [23:49] <dvbt> hi
#1440 [23:49] <Terrell> it says that my code for my Minecraft windows 10 has been used
#1441 [23:49] <Terrell> but I never used it
#1442 [23:49] <Terrell> i just now realized i even had it
#1443 [23:50] <SleepyJ> I also had this problem
#1444 [23:50] <SleepyJ> Purchased minecraft full version back in 2012 and migrated my account recently
#1445 [23:50] <dvbt> why is customer service like 2 months behind
#1446 [23:50] <Terrell> i just wanna know is there a way i can get a new code or am i just outta luck
#1447 [23:50] <dvbt> is microsoft too poor to hire customer service people
#1448 [23:50] <Terrell> yea i got Minecraft in 2013
#1449 [23:50] <SleepyJ> But now if I try to sign in it just prompts me to buy the game again
#1450 [23:51] <dvbt> i got it in 2011 lol... no idea
#1451 [23:51] <dvbt> cant play it either, although i bought it. frustrating
#1452 [23:51] <Terrell> i can play
#1453 [23:51] <Terrell> java edition
#1454 [23:51] <Terrell> but if i get something free i would like to use it
#1455 [23:51] <Terrell> lmfao
#1456 [23:51] <SleepyJ> I can't play the full version, just the demo because it won't let me log in and says my code has already been redeemed
#1457 [23:52] <dvbt> it seems they just want us to keep buying the game we already bought
#1458 [23:52] <Terrell> so
#1459 [23:52] <SleepyJ> I don't want to be exploited into buying the game twice
#1460 [23:52] <dvbt> yeah same
#1461 [23:52] <Terrell> do we just wait till a dev comes in or what lol
#1462 [23:52] <dvbt> shit sux
#1463 [23:52] <Absol> dvbt: Please keep it civil
#1464 [23:52] <SleepyJ> No idea lol
#1465 [23:52] <Terrell> well
#1466 [23:52] <dvbt> >implying a dev will ever come
#1467 [23:53] <Terrell> damn
#1468 [23:53] <Terrell> everythings been downhill since Microsoft bought Mojang..
#1469 [23:53] <dvbt> i checked on the website and it says they're backlogged, answering account questions from june 22
#1470 [23:53] <dvbt> so if you write them an email, prepare to wait 2 months
#1471 [23:53] <dvbt> maybe its time to play roblox or something
#1472 [23:54] <Terrell> nahb
#1473 [23:54] <Terrell> cmon
#1474 [23:54] <Terrell> we aren't 11
#1475 [23:54] <dvbt> lol
#1476 [23:54] <Terrell> its never gonna come to playing robloc
#1477 [23:54] <Terrell> roblox
#1478 [23:54] <Terrell> lmfao
#1479 [23:54] * Absol kicked Terrell from #minecrafthelp (Reason: errell :Stop spamming)
#1480 [23:54] <dvbt> i hope it wasnt me
#1481 [23:55] <SleepyJ> Thats helpful thanks Absol
#1482 [23:55] <dvbt> serves him right for saying a sentence 3 times lolol but yeah, it sucks i cant just reset my password. i havent played minecraft in years and i just wanna play :( steam wouldnt do this to me
#1483 [23:56] <SleepyJ> Same, they have a whole market of people like us who just wanna play it again
#1484 [23:57] <SleepyJ> But nah whatever seems they just wanna sell minecoins
#1485 [23:57] <SleepyJ> to kids
#1486 [23:57] <dvbt> :(
#1487 [23:58] <dvbt> anyways, gonna head to bed, prob leave chat
#1488 [23:58] <dvbt> dont have all night to wait in irc, hoping a random dude will be able to figure out this problem that will probably end up in 'email customer service and wait 2 months'
#1489 [23:59] <SleepyJ> I don't understand though, they can kick people out the chat but not actually respond to questions?