#1 [00:01] <dvbt> its some reetarded bot
#2 [00:01] <dvbt> gotta spell words wrong so it doesn't figure out the message. basically 1984
#3 [00:02] <dvbt> ok have a good night
#4 [00:02] <SleepyJ> Thanks you too, hope it gets resolved
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#6 [00:10] * RealWolfyYT [webchat@dynamic-cpe-pool.orcon.net.nz] has joined #minecrafthelp
#7 [00:11] <RealWolfyYT> Hey could anny helpers help me with my minecraft technical situation?
#8 [00:44] * epic [webchat@1.156.246.14] has joined #minecrafthelp
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#10 [00:45] <epic> I can't log in to the website to purchase minecraft because the log in button goes grey and does nothing. I believe this has something to do with MCleaks
#11 [00:48] <epic> brb in case someone comes while im gone
#12 [00:51] <epic> ok bqack
#13 [00:58] * Frogilegs [webchat@cable-dynamic-88-151-144-64.shinternet.ch] has joined #minecrafthelp
#14 [00:58] <Frogilegs> i cant import my maps from old account , hao to do it ?
#15 [00:59] <GreyVulpine> maps and saved worlds aren't tied to accounts
#16 [00:59] <GreyVulpine> They're saved locally on the computer they were initially created on
#17 [00:59] <Frogilegs> how to import them ?
#18 [00:59] * xfiremaidenx [webchat@d50-99-157-5.abhsia.telus.net] has joined #minecrafthelp
#19 [01:00] <Frogilegs> and i dont have minecraft , shop made me to buy new one
#20 [01:00] <GreyVulpine> Huh?
#21 [01:00] <xfiremaidenx> hello, i have an old account that i bought minecraft and i cant seem to migrate it
#22 [01:00] <GreyVulpine> xfiremaidenx - Send in a support ticket to Mojang's Customer Support using: https://help.mojang.com/customer/portal/emails/new
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#26 [01:02] <Bode> Hello, my Minecraft Launcher won't launch Minecraft for me. The Minecraft Launcher launches, but when I try to launch Minecraft, the launcher displays a progress bar that does not fill up all the way (it ends near the end).
#27 [01:06] * ayme [webchat@cpt84-3-78-208-61-147.fbx.proxad.net] has joined #minecrafthelp
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#30 [01:07] * asdf [~asdf@67.142.112.89] has quit. (Read error: Connection reset by peer)
#31 [01:07] * Alexx [webchat@cpe-172-90-56-86.socal.res.rr.com] has joined #minecrafthelp
#32 [01:08] <Alexx> Hello, I’m wondering if anyone has a fix for my realms subscription (which is set up for auto renew) has expired the day before it is scheduled to renew
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#34 [01:12] * mangopod [webchat@c-98-210-209-154.hsd1.ca.comcast.net] has joined #minecrafthelp
#35 [01:12] <mangopod> is any1 on
#36 [01:13] <mangopod> I thought I knew which email i migrated to
#37 [01:13] <mangopod> but its not working it just brings up the demo version
#38 [01:13] <GreyVulpine> mangopod - Send in a support ticket to Mojang's Customer Support using: https://help.mojang.com/customer/portal/emails/new
#39 [01:15] <epic> uhh
#40 [01:16] <epic> I would like to know how to get on to minecraft.net
#41 [01:16] <epic> because the log in button doesnt work
#42 [01:16] <epic> and i know it has something to do with mcleaks
#43 [01:18] * GreyVulpine sighs
#43 [01:18] <GreyVulpine> Operating system?
#44 [01:22] <epic> i thinkm ive figured it out
#45 [01:22] <epic> gonna reset pass and try to get in
#46 [01:24] <epic> yeah
#47 [01:24] <epic> ive gotten past it
#48 [01:24] <epic> thanks to the help i got before i was able to do it
#49 [01:25] <epic> thanks
#50 [01:25] * GreyVulpine nods
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#52 [01:32] * amelia [webchat@ffk-226.kmn.trollnet.no] has joined #minecrafthelp
#53 [01:32] <amelia> hello
#54 [01:33] <amelia> can anyone help me with this error: Failed to download file.
#55 [01:33] <amelia> Name: patchy-1.1.jar
#56 [01:37] <epic> Uh
#57 [01:37] <epic> new problem
#58 [01:38] <epic> i cant buy minecraft
#59 [01:38] <epic> it says there is a problem even though all the info is correct
#60 [01:38] <epic> and i have enough money
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#62 [01:41] * ineedhelp [webchat@c114-77-221-15.rivrw11.nsw.optusnet.com.au] has joined #minecrafthelp
#63 [01:42] <ineedhelp> ive tried to purchase the game multiple times and it keeps saying Error placing order please verify credit card info!!!!
#64 [01:43] <epic> same
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#70 [01:48] <KingJss432> how do i recover a deleted world?
#71 [01:52] * noor [webchat@bzq-79-177-8-44.red.bezeqint.net] has joined #minecrafthelp
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#74 [02:00] <Andrio> ??> epic info/MCLeaks
#75 [02:00] <Mightyena> epic: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#76 [02:00] <Mightyena> epic: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#77 [02:00] <Andrio> ??> epic win/hosts/edit
#78 [02:00] <Mightyena> epic: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#79 [02:00] <Mightyena> epic: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#80 [02:05] <noor> Hello, I am having trouble logging in to a Minecraft account: password or email error, and I don't receive a notification on the email address of the account and I have read and tried some of the instructions regarding my problems in Mojang but no use
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#86 [02:26] * chrisanthy [webchat@ppp-2-86-214-121.home.otenet.gr] has joined #minecrafthelp
#87 [02:27] <chrisanthy> I put all the correct details to minecraft.net but when i tap the log in button nothing happens. No error message or anything.
#88 [02:28] <Andrio> ??> chrisanthy tools/HJT
#89 [02:28] <Mightyena> chrisanthy: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#90 [02:28] <Mightyena> chrisanthy: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#91 [02:29] <chrisanthy> okay, i havent downloaded minecraft yet it doesnt let me
#92 [02:30] * Hewie [webchat@68-186-54-26.dhcp.mdfd.or.charter.com] has joined #minecrafthelp
#93 [02:31] <chrisanthy> i did it
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#99 [02:45] * DeltaJuliet2000 [webchat@79-101-195-100.dynamic.isp.telekom.rs] has joined #minecrafthelp
#100 [02:46] <DeltaJuliet2000> Minecraft Launcher Is Unable To Launch Any Version Of Minecraft (No Window Is Ever Opened)
#101 [02:48] <DeltaJuliet2000> The Specific Error Log That Causes That Seems To Be "Error: Could not find or load main class net.minecraft.client.main.Main"
#102 [02:48] <DeltaJuliet2000> Unless Im Using Much Older Versions That Were not intedned For The New Launcher
#103 [02:49] <DeltaJuliet2000> Then It Outputs : "Error: Could not find or load main class net.minecraft.launchwrapper.Launch"
#104 [02:50] <DeltaJuliet2000> I tried Things Like Updating Java (now 1.8.0_211) and ive tried fully reinstalling minecraft multiple times (launcher and game)
#105 [02:51] <DeltaJuliet2000> And also Changing Game Directory Path
#106 [02:53] <DeltaJuliet2000> So If Anyone Would Know How To Fix It, It Would Be Greatly Appreciated
#107 [02:58] * Mps3951 [webchat@103.249.234.211] has joined #minecrafthelp
#108 [03:01] <Mps3951> Hi, i haven't been able to log in to minecarft launcher from my laptop. it shows that username or password is incorrect. but i can login from other pc and lapotp. can someone help. i have used cracked version of minecraft to try it i liked it and bought the game but haven't been able to login. i have a dell inspiron laptop. please help!!!
#109 [03:04] <Mps3951> and i live in India could it be because ot that? i hae tried vpn but it doesn't work.
#110 [03:05] <GreyVulpine> It's not that you live in India
#111 [03:05] <GreyVulpine> It's because you've cracked your game before
#112 [03:09] <Mps3951> ya but what now?
#113 [03:09] <GreyVulpine> What operating system do you run?
#114 [03:09] <Mps3951> windows 10
#115 [03:09] <GreyVulpine> Head to your start menu, in the search bar, type in: notepad and do not press enter. Instead, right-click on the notepad search result and choose Run as Administrator. Let me know when you have notepad open.
#116 [03:10] <Mps3951> ya its open
#117 [03:10] <GreyVulpine> Go up to File -> Open. In the Filename box, type in exactly: %systemroot%\system32\drivers\etc\hosts and press enter.
#118 [03:11] <Mps3951> ya
#119 [03:11] <GreyVulpine> Look for any entries that have "mojang" in them. There'll be at least two lines
#120 [03:12] <Mps3951> ya last 2 lines
#121 [03:12] <Mps3951> server address i think
#122 [03:12] <GreyVulpine> Delete the entire line(s) of them. Save the file. Change your password through Mojang's site. Then try minecraft again
#123 [03:13] <GreyVulpine> You don't know where you've been sending your authentication information. Cracked launchers will modify your computer to send login information to bogus third-party servers.
#124 [03:13] <Mps3951> and why cant i login on minecraft.net?
#125 [03:13] <GreyVulpine> You will now
#126 [03:15] <Mps3951> GreyVulpine i don't know how i can thank you man. thank you so much bro.
#127 [03:16] * GreyVulpine nods
#127 [03:19] * ljday [webchat@UNASSIGNED.core.vf.net.nz] has joined #minecrafthelp
#128 [03:26] <ljday> My friend can't play Minecraft java edition. Whenever he tries to start Minecraft, his game stops responding. We have tried restaring his computer, reinstalling Minecraft and Java and noting seems to work. Thanks for your help.
#129 [03:27] * BlitzDragon [webchat@50.red-83-38-134.dynamicip.rima-tde.net] has joined #minecrafthelp
#130 [03:28] * Lord_of_Life [~Lord@77.28.123.154] has joined #minecrafthelp
#131 [03:28] <BlitzDragon> I waited more then 20 min to get mail to reset my security questions but i havent recieved it yet?
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#133 [03:35] * Mps3951 [webchat@103.249.234.211] has quit. (Quit: webchat.esper.net)
#134 [03:35] <Greymagic27> ljday, This issue is usually due to malware blocking the game from launching. Follow the steps Mightyena will send below to run a basic malware scan:
#135 [03:35] <Greymagic27> ??> ljday av/adwcleaner
#136 [03:35] <Mightyena> ljday: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#137 [03:35] <Mightyena> ljday: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#138 [03:36] <Greymagic27> ??> BlitzDragon account/email-missing
#139 [03:36] <Mightyena> BlitzDragon: If you are not getting emails from Mojang, please read this article for common reasons for that: https://help.mojang.com/customer/portal/articles/542001-cannot-get-mojang-system-emails
#140 [03:36] <Mightyena> BlitzDragon: Please be aware that emails can take up to two hours to arrive. Some ISP email providers like AOL, Comcast, Gmx and General-purpose email providers like Hotmail have known issues with dropping Mojang emails. If you use one of those, use another provider like Gmail.
#141 [03:36] <Mightyena> BlitzDragon: If none of this helps, you may need to contact Mojang. If you do, make sure you receive a confirmation email after sending an account support request.
#142 [03:39] <BlitzDragon> thank you
#143 [03:39] <BlitzDragon> Thank you for the help
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#145 [03:49] * asdf [~asdf@67.142.112.240] has quit. (Remote host closed the connection)
#146 [03:50] * Rikke [webchat@91.144.232.122] has joined #minecrafthelp
#147 [03:50] <Rikke> Hello. Can I buy a realm for up to 10 persons for PC or is it just for x-box ? I cannot find where to do it
#148 [03:51] <Greymagic27> Rikke, Hi! You can indeed buy a realm for PC. Just hit the 'java edition' button here: https://www.minecraft.net/en-us/realms/
#149 [03:52] <Rikke> I would like to buy the recurring.... but when I hit the buttom, I cant see how many people whho can join ?
#150 [03:53] <Greymagic27> Rikke, The limit of players is 20 per realm
#151 [03:54] <Rikke> So....... I buy a recurring for 54 DKK a month - and up to 20 players can join ?
#152 [03:55] <Greymagic27> Rikke, Yep
#153 [03:55] <Rikke> Okay :) I'll try ..... hope it's gonna work then :)
#154 [03:55] * DeltaJuliet2000 [webchat@79-101-195-100.dynamic.isp.telekom.rs] has quit. (Quit: webchat.esper.net)
#155 [04:11] <ljday> Mightyena this isn't a virus link in itself is it?
#156 [04:12] <Greymagic27> ljday, No. It's not. It's a tool that was bought and is now owned by malwarebytes
#157 [04:12] <ljday> Greymagic27 Ok thanks
#158 [04:34] * SoundBang [webchat@176.205.223.74] has joined #minecrafthelp
#159 [04:37] <SoundBang> I downloaded a my minecraft server from the minecraft official website but the problem is, is that i want i previous version of that server (1.13.2) not 1.14.4 , so is there any download link to a different server version
#160 [04:38] * Morrolan [morrolan@znc.morrolan.ch] has joined #minecrafthelp
#161 [04:38] <Greymagic27> SoundBang, Hey. Here you go: https://launcher.mojang.com/v1/objects/3737db93722a9e39eeada7c27e7aca28b144ffa7/server.jar
#162 [04:39] <Greymagic27> Source of the link: https://www.minecraft.net/en-us/article/minecraft-java-edition-1132
#163 [04:39] <SoundBang> Thanks alot
#164 [04:43] * Davax [webchat@62-116-62-124.adsl.highway.telekom.at] has joined #minecrafthelp
#165 [04:44] <Davax> Any idea what I can do if I forgot my password and the reset email is not arriving?
#166 [05:03] * Eliteseditionist [webchat@cpe-24-198-105-250.maine.res.rr.com] has joined #minecrafthelp
#167 [05:04] <Eliteseditionist> hey there I cannot locate my old user name I am pretty sure its Lucas96 but don't remember what email it was attached too
#168 [05:05] * asdf [~asdf@67.142.112.240] has joined #minecrafthelp
#169 [05:05] <Eliteseditionist> any ideas?
#170 [05:11] * Eliteseditionist [webchat@cpe-24-198-105-250.maine.res.rr.com] has quit. (Quit: webchat.esper.net)
#171 [05:19] * Lith [webchat@ip-146-0-189-58.dyn.luxfibre.pt.lu] has joined #minecrafthelp
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#175 [05:37] * Harlequin [webchat@77.111.247.131] has joined #minecrafthelp
#176 [05:37] <Harlequin> Hello
#177 [05:37] <Harlequin> I've got a problem where I can't login to my minecraft account
#178 [05:38] <Harlequin> I've checked and the login information is correct. But I still can't login. I tried changing the password, but it still doesn't work.
#179 [05:40] <Harlequin> The only time I logged in was with a VPN, but it was a free trial and it expired and I still can't login. So I tried downloading another one, but it still doesn't work
#180 [05:46] <Harlequin> So I can just play with VPN but I can't play without it. But if I play with a VPN it may result a ban in some servers.
#181 [05:48] * Harlequin [webchat@77.111.247.131] has quit. (Quit: webchat.esper.net)
#182 [05:51] * Davax [webchat@62-116-62-124.adsl.highway.telekom.at] has quit. (Quit: webchat.esper.net)
#183 [06:25] * michal_skkf [webchat@94.204.59.242] has joined #minecrafthelp
#184 [06:26] <michal_skkf> hello
#185 [06:26] <Greymagic27> michal_skkf, Hey. How can we help?
#186 [06:26] <michal_skkf> i have problem with my old account
#187 [06:26] <Greymagic27> What sort of problem?
#188 [06:27] <michal_skkf> i write up
#189 [06:27] <michal_skkf> problem with my old account
#190 [06:27] <michal_skkf> i cant login to
#191 [06:27] <michal_skkf> minecraft
#192 [06:27] <Greymagic27> michal_skkf, What does it say when you try to login?
#193 [06:28] <michal_skkf> my email before is mslipiec@op.pl but this mail is unable
#194 [06:29] <michal_skkf> my email now is michuslipiec@gmail.com
#195 [06:29] <michal_skkf> can you help me
#196 [06:29] <michal_skkf> with this
#197 [06:29] <michal_skkf> please
#198 [06:29] <Greymagic27> michal_skkf, So what exactly is the problem?
#199 [06:30] <michal_skkf> I can't log in to the site because this email is inactive, the old one
#200 [06:31] <michal_skkf> hello yuo here
#201 [06:31] <michal_skkf> ?
#202 [06:31] <Greymagic27> michal_skkf, Have you tried to reset the email?
#203 [06:32] <michal_skkf> yeah
#204 [06:32] <michal_skkf> yes but it is not possible
#205 [06:33] * OSHPlays [webchat@78-62-110-14.static.zebra.lt] has joined #minecrafthelp
#206 [06:33] <OSHPlays> Hello?
#207 [06:33] <Greymagic27> ??> michal_skkf account/send-email
#208 [06:33] <Mightyena> michal_skkf: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#209 [06:33] <Mightyena> michal_skkf: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#210 [06:33] <Greymagic27> OSHPlays, Hey. How can we help?
#211 [06:34] <OSHPlays> I fould like to get a refund.
#212 [06:34] * sonike [webchat@41.141.15.137] has joined #minecrafthelp
#213 [06:34] <Greymagic27> OSHPlays, May I ask why? If it's a technical issue we may be able to help
#214 [06:35] <OSHPlays> Cus i have accidenly purchased it
#215 [06:35] * sonike [webchat@41.141.15.137] has quit. (Client Quit)
#216 [06:35] <OSHPlays> my pc canot run it
#217 [06:36] <OSHPlays> Hello?
#218 [06:37] <Greymagic27> ??> OSHPlays account/refund
#219 [06:37] <Mightyena> OSHPlays: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#220 [06:37] * michal_skkf [webchat@94.204.59.242] has quit. (Quit: webchat.esper.net)
#221 [06:38] <OSHPlays> i have readed it
#222 [06:38] <OSHPlays> And i wauld like to get the refund
#223 [06:45] * half [webchat@47.200.217.78] has joined #minecrafthelp
#224 [06:45] <half> Hello
#225 [06:45] <Greymagic27> half, Hey. How can we help?
#226 [06:46] <half> So this is my current issue...
#227 [06:46] <half> My email account was hacked and so was my minecraft
#228 [06:46] <Greymagic27> ??> half account/send-email
#229 [06:46] <Mightyena> half: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#230 [06:46] <Mightyena> half: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#231 [06:47] <half> I do not have my transaction id as it was many years ago
#232 [06:47] <half> Lecagy account
#233 [06:47] <Greymagic27> half, See if this helps:
#234 [06:47] <Greymagic27> ??> half account/trans-id
#235 [06:47] <Mightyena> half: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#236 [06:48] <half> I might be able to find it in Paypal
#237 [06:48] <half> Thanks
#238 [06:49] * georgiabp [webchat@bcdc96a4.skybroadband.com] has joined #minecrafthelp
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#240 [06:50] * half [webchat@47.200.217.78] has quit. (Client Quit)
#241 [06:57] * Raven [webchat@h83-209-208-195.cust.a3fiber.se] has joined #minecrafthelp
#242 [06:58] <Raven> hello i did buy the wrong version of minecraft, i did buy java i was meant to buy the windows 10 edition, i am wondering if there is possibility for a refund?
#243 [06:58] <Raven> so i can buy the one i was meant to buy.
#244 [06:58] <Greymagic27> ??> Raven account/refund
#245 [06:58] <Mightyena> Raven: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#246 [06:58] <Raven> thanks for the help
#247 [06:59] * Raven [webchat@h83-209-208-195.cust.a3fiber.se] has quit. (Client Quit)
#248 [07:11] * tuztekila [webchat@46.196.64.184] has joined #minecrafthelp
#249 [07:11] <tuztekila> hello
#250 [07:12] <tuztekila> i cant use my old minecraft account
#251 [07:12] <tuztekila> last year i got an email sayin that my account was migrated
#252 [07:12] <tuztekila> i dont think i've done that
#253 [07:12] * alexa2 [webchat@ip-37-201-5-62.hsi13.unitymediagroup.de] has joined #minecrafthelp
#254 [07:12] <alexa2> hi
#255 [07:13] <tuztekila> i have opened an account in mojang now
#256 [07:14] <tuztekila> but i cant get my old account in there?
#257 [07:14] <tuztekila> can u help me?
#258 [07:19] * alexa2 [webchat@ip-37-201-5-62.hsi13.unitymediagroup.de] has quit. (Quit: webchat.esper.net)
#259 [07:32] * zyrx [webchat@aftr-5-146-248-179.unity-media.net] has joined #minecrafthelp
#260 [07:37] * oscar [webchat@176-22-167-222-dynamic.dk.customer.tdc.net] has joined #minecrafthelp
#261 [07:37] <zyrx> hello, i buyed minecraft java edition before i think it was the 18th october 2018. I saw that i can get a free Code for the Windows 10 Edition of Minecraft. So i did everything what the page said (It was on the mojang page) but then i didnt become an email from you. Can you send me another code for the game? Thank You
#262 [07:38] * wikk34 [webchat@user-5-173-184-196.play-internet.pl] has joined #minecrafthelp
#263 [07:38] <oscar> hello i cannot log in with my account, have tried reseting password and still dosent work
#264 [07:39] <wikk34> Invalid email address or password
#265 [07:42] * wikk34 [webchat@user-5-173-184-196.play-internet.pl] has quit. (Client Quit)
#266 [07:42] * duh8881 [webchat@cpc117284-ldry4-2-0-cust80.2-1.cable.virginm.net] has joined #minecrafthelp
#267 [07:42] <duh8881> i need help
#268 [07:43] <duh8881> plees
#269 [07:45] * deetus [webchat@cpc117284-ldry4-2-0-cust80.2-1.cable.virginm.net] has joined #minecrafthelp
#270 [07:45] <deetus> .
#271 [07:46] <deetus> can i get help
#272 [07:47] * mux99 [webchat@109.134.156.151] has joined #minecrafthelp
#273 [07:48] * Ferris_ [webchat@41.157.15.51] has joined #minecrafthelp
#274 [07:49] <Ferris_> Hi can I please get a refund for minecraft
#275 [07:49] <mux99> hey, I'm trying to connect to my account but it still don't accept my password. I alredy tried to change it and wait 24H. but nothing... please help!
#276 [07:49] <duh8881> mux99 same thing with me
#277 [07:49] * deetus [webchat@cpc117284-ldry4-2-0-cust80.2-1.cable.virginm.net] has quit. (Client Quit)
#278 [07:49] <Ferris_> I bought the wrong version of minecraft
#279 [07:50] <duh8881> how long ago?
#280 [07:51] <duh8881> ?
#281 [07:53] <Greymagic27> ??> Ferris_ account/refund
#282 [07:53] <Mightyena> Ferris_: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#283 [07:53] <Greymagic27> duh8881, Hey. What's the problem?
#284 [07:53] <duh8881> cant log in
#285 [07:53] * oscar [webchat@176-22-167-222-dynamic.dk.customer.tdc.net] has quit. (Quit: webchat.esper.net)
#286 [07:53] <Greymagic27> What does it say when you try?
#287 [07:53] <duh8881> can login on mobile fine
#288 [07:54] <duh8881> incorrect email/password
#289 [07:54] <Greymagic27> duh8881, It's possible that something on your PC is causing this issue. Let's be sure this isn't the case by getting a list of running programs on your PC.
#290 [07:54] <Greymagic27> Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#291 [07:54] <Greymagic27> Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com/ and give us the link.
#292 [07:54] * Absol kicked Greymagic27 from #minecrafthelp (Reason: reymagic27 :Stop spamming)
#293 [07:54] * Greymagic27 [~greymagic@irc.urielsalis.me] has joined #minecrafthelp
#294 [07:56] <duh8881> how do i send the link
#295 [07:56] <Greymagic27> duh8881, Just send it here
#296 [07:56] <duh8881> i dont have the link
#297 [07:57] <duh8881> it didnt give me one
#298 [07:57] <Greymagic27> duh8881, Make sure you have a name in the 'poster' field
#299 [07:57] <duh8881> there
#300 [07:57] <duh8881> in pms
#301 [07:57] <Greymagic27> ??> duh8881 win/hosts/edit
#302 [07:57] <Mightyena> duh8881: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#303 [07:57] <Mightyena> duh8881: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#304 [07:57] <Greymagic27> duh8881, Remove any entry containing the word mojang - Save the file by pressing CTRL+S then change your minecraft password
#305 [07:58] <duh8881> wa
#306 [07:59] <Greymagic27> duh8881, Someone on your PC has run MCLeaks which has added two entries to your host file. These entries reroute all login traffic to MCLeaks website which adds your account to their alt pool. You need to remove the two entries, delete the MCLeak tool and change your minecraft password.
#307 [08:01] <duh8881> thank you
#308 [08:09] * zyrx [webchat@aftr-5-146-248-179.unity-media.net] has joined #minecrafthelp
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#316 [08:47] * ZSMC [webchat@CPE105611471ffd-CM105611471ffb.cpe.net.cable.rogers.com] has joined #minecrafthelp
#317 [08:48] <ZSMC> hello i need help it says my minecaft windows 10 edtion is already claimed but i never cliamed it
#318 [08:48] * duh8881 [webchat@cpc117284-ldry4-2-0-cust80.2-1.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#319 [08:48] <Greymagic27> ZSMC, Hey. Have you emailed mojang about this?
#320 [08:49] * ZSMC [webchat@CPE105611471ffd-CM105611471ffb.cpe.net.cable.rogers.com] has quit. (Client Quit)
#321 [08:54] * Nate_Epic_TNT [webchat@c-73-75-89-79.hsd1.il.comcast.net] has quit. (Quit: webchat.esper.net)
#322 [09:04] * Fontaine [webchat@192.38.10.114] has joined #minecrafthelp
#323 [09:06] <Fontaine> I'm attempting to log back into my minecraft account, which was last active a few years ago, but I've forgotten the password. I'm quite sure I didn't migrate it, and I've no longer got access to the original email account. How exactly do I proceed from here? I do know the account name, creation date, etc.
#324 [09:07] <Greymagic27> ??> Fontaine account/send-email
#325 [09:07] <Mightyena> Fontaine: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#326 [09:07] <Mightyena> Fontaine: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#327 [09:07] * DarkBrisingr [webchat@user-69-1-10-102.knology.net] has quit. (Quit: webchat.esper.net)
#328 [09:08] <Fontaine> I'm not complaining or anything, but it seems like I'll be getting a response to my email in around 30 days. Is that true?
#329 [09:08] <Greymagic27> Fontaine, I'm afraid it's going to be around 2 months before you get a reply due to their backlog
#330 [09:10] <Fontaine> I see. It seems easier to just throw another $26 at microsoft then. Thanks for the help Greymagic27, have a nice weekend.
#331 [09:10] <Greymagic27> You as well :)
#332 [09:11] * Hellucard360 [webchat@83-84-144-142.cable.dynamic.v4.ziggo.nl] has joined #minecrafthelp
#333 [09:13] <Hellucard360> Help, I cannot log into my account on the website to transfer my account, because I cannot change the security questions that I have forgotten. All it gives me is an error stating to "try again later"
#334 [09:13] <Greymagic27> ??> Hellucard360 tools/hjt
#335 [09:13] <Mightyena> Hellucard360: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#336 [09:13] <Mightyena> Hellucard360: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#337 [09:15] * Hellucard360 [webchat@83-84-144-142.cable.dynamic.v4.ziggo.nl] has quit. (Client Quit)
#338 [09:21] * lukehgod [webchat@dyn-46-196.kbcnet.rs] has joined #minecrafthelp
#339 [09:21] <lukehgod> Hi
#340 [09:21] <lukehgod> I can not change my email.When i click on request e-mail change button it shows the message request denied
#341 [09:21] <lukehgod> I wanted to change email from hatos@net.hr to lukamitrovic1104
#342 [09:21] <lukehgod> @gmail.com
#343 [09:22] <Greymagic27> lukehgod, Hey. Could you send an image of the exact message it gives you?
#344 [09:23] <lukehgod> Okay
#345 [09:24] <lukehgod> just a minute
#346 [09:25] <lukehgod> https://imgur.com/a/jjEufJe
#347 [09:25] <lukehgod> There it is
#348 [09:25] * Brandon [webchat@p508B9D45.dip0.t-ipconnect.de] has joined #minecrafthelp
#349 [09:25] * dogcat3_ [webchat@12.235.206.162] has joined #minecrafthelp
#350 [09:26] <Greymagic27> ??> lukehgod account/send-email
#351 [09:26] <Mightyena> lukehgod: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#352 [09:26] <Mightyena> lukehgod: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#353 [09:26] <Greymagic27> ??> lukehgod account/trans-id
#354 [09:26] <Mightyena> lukehgod: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#355 [09:27] <Brandon> A family member deleted my Minecraft programm. Is there a way to get it back? I still have the purchasing receipt (tracking number dated October 16, 2018).
#356 [09:27] <lukehgod> I cant find transaction id can i do it with sq or something like that? Because this is my friends account and he can not tell me transaction id
#357 [09:27] <Greymagic27> Brandon, Yep. Just login with the account that owns the game and hit 'download'
#358 [09:27] <Greymagic27> lukehgod, Ah. Your friend gave you the account?
#359 [09:27] <dogcat3_> I have been playing Minecraft for at least 6 years and when I made my account I used an old email. I forgot the security questions I have on my account. Is there any way to change my email to a new one?
#360 [09:27] <lukehgod> Yeah Grey
#361 [09:28] <Greymagic27> lukehgod, I see. In mojangs eyes the account will belong to him as he was the one who purchased it. If you don't know the transaction ID you will need to try and get your friend to tell you, or ask your friend to email mojang himself
#362 [09:28] <Greymagic27> dogcat3_, Hi. Do you still have access to the original email you used to make the account?
#363 [09:28] <lukehgod> I can not change it with a security question or something like that?
#364 [09:29] <dogcat3_> I do but when I sent an email to it and nothing went through
#365 [09:29] <Greymagic27> lukehgod, No. The error message it was giving you was stating that you need to contact them to change it
#366 [09:29] <Greymagic27> dogcat3_, In that case you'll need to email mojang. Do you need their contact information?
#367 [09:30] * epic [webchat@1.156.246.14] has quit. (Quit: webchat.esper.net)
#368 [09:30] <dogcat3_> I emailed them around the 30th of last month and I got an email confirming that but didn’t get anything after that
#369 [09:30] <Greymagic27> dogcat3_, Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: https://help.mojang.com/customer/portal/articles/359446
#370 [09:30] <dogcat3_> Ok thx
#371 [09:30] <Greymagic27> dogcat3_, When the date that you sent the email on comes up on that webpage, expect a reply
#372 [09:32] <dogcat3_> Ok. So what could I do if it doesn’t come through? Is there anything I can do or do I have to buy a new Minecraft account to change my email?
#373 [09:33] <Greymagic27> dogcat3_, If the email doesn't come through when the date rolls around wait a while as they do have a lot of emails to process.
#374 [09:33] <dogcat3_> Ok I’ll wait
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#376 [09:41] * geoff [webchat@182.183.206.195.baremetal.zare.com] has joined #minecrafthelp
#377 [09:42] <geoff> I have an old account, where i had a premium minecraft subscription, but I've forgotten it :( I still have my original receipt from paypal, sent it to mojang support a couple of days ago, but still no response. Can anyone help?
#378 [09:43] * were2 [webchat@251.51-174-122.customer.lyse.net] has joined #minecrafthelp
#379 [09:43] <were2> any1 here
#380 [09:43] <were2> guess not
#381 [09:45] * were2 [webchat@251.51-174-122.customer.lyse.net] has quit. (Client Quit)
#382 [09:46] * mhhove [webchat@81.191.133.68] has joined #minecrafthelp
#383 [09:48] <mhhove> hi cant reacses my MC accout since, i dont have the email i registret with. and im realy unsure of the PW since i havent logged on in 7 or so years
#384 [09:51] * geoff [webchat@182.183.206.195.baremetal.zare.com] has quit. (Quit: webchat.esper.net)
#385 [09:51] * Winterbear [webchat@175.119.149.99] has joined #minecrafthelp
#386 [09:51] <Winterbear> hello
#387 [09:51] * MalejMelipida [webchat@nat-118.starnet.cz] has joined #minecrafthelp
#388 [09:51] <MalejMelipida> hello ?
#389 [09:51] <Winterbear> anyone here?
#390 [09:51] <MalejMelipida> yep
#391 [09:52] <MalejMelipida> is any admin here ?
#392 [09:52] <Winterbear> I purchased Java version Minecraft, but I didn't know my account information.
#393 [09:52] <MalejMelipida> or helper ?
#394 [09:52] <MalejMelipida> that sucks winter... if you dont remember password just reset it through Mojang website
#395 [09:52] <Winterbear> and i sent e-mail to them, but i couldn't receive any other reply from them. how can i get my account information?
#396 [09:52] * Pantsu__ [webchat@84.108.181.255] has joined #minecrafthelp
#397 [09:53] <Pantsu__> Hello?
#398 [09:53] <MalejMelipida> they wont reply instantly winter. you have to wait a bit :)
#399 [09:53] <Winterbear> shit.. I purhcased 4-5 years ago.
#400 [09:53] <Absol> Winterbear: Please keep it civil
#401 [09:53] <Winterbear> ok thanks.
#402 [09:54] <MalejMelipida> if you have any more problems, you still should have the ID or the code they send in email as purchuse confirmation
#403 [09:54] <Pantsu__> urm i can't log in to my account it says i have to use my email, i did i also used the correct password and nothing changed
#404 [09:54] <Andrio> ??> Winterbear account/forgot-email
#405 [09:54] <Mightyena> Winterbear: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#406 [09:54] <Andrio> Pantsu__, try to reset your password.
#407 [09:54] <Pantsu__> did like twice
#408 [09:54] <Andrio> Pantsu__, checked your spam folder?
#409 [09:54] <Pantsu__> ill do it but i can't see how it'll help
#410 [09:54] * Branny [webchat@p508B9D45.dip0.t-ipconnect.de] has joined #minecrafthelp
#411 [09:54] <Winterbear> what if i don't remember my e-mail ?
#412 [09:54] <Pantsu__> lemme check
#413 [09:55] <mhhove> hi i have almost the same problem
#414 [09:55] <Winterbear> Pantsu__ can you help me ?
#415 [09:55] <Branny> A family member deleted my minecraft programm. I still have the purchasing receipt with tracking no.. How do I get back my game?
#416 [09:55] <mhhove> but i cant accses the email, bacause it was taken down by the provider in 2017
#417 [09:55] <Pantsu__> ii can try pal!
#418 [09:55] <Pantsu__> but i have a problem of my own tbh
#419 [09:56] <MalejMelipida> i have a problem i dont know my password. and i dont receve any email from Mojang on my logging email... you might say to use the code they sended to me with the purchuse confirmation. the ID i can use to verify i own the copy... yea... my brother bought me the game... he is dead.. and no-one knows his email password
#420 [09:56] <Andrio> Branny, go to https://minecraft.net/download
#421 [09:56] <Andrio> mhhove, go to https://account.mojang.com/changeemail/request
#422 [09:56] <MalejMelipida> so im fu*ked now... not paying 26€ again
#423 [09:57] <Winterbear> that's a shame
#424 [09:57] <MalejMelipida> it is
#425 [09:57] <Andrio> mm
#426 [09:57] * heqrts_ [webchat@089-100-180227.ntlworld.ie] has joined #minecrafthelp
#427 [09:57] <heqrts_> hi
#428 [09:57] <MalejMelipida> i have no idea what im supposed to do tho
#429 [09:57] <MalejMelipida> hiya
#430 [09:57] <Branny> I tried, but it's only the Demo-Version.
#431 [09:58] <heqrts_> Does anyone know how to fix a problem where I try to join realms but it says I have to update my account and when I try to it says I have to pay?
#432 [09:58] <MalejMelipida> this is not EA support chat dude
#433 [09:58] <MalejMelipida> wrong door
#434 [09:58] <MalejMelipida> sorry
#435 [09:58] * Absol kicked MalejMelipida from #minecrafthelp (Reason: alejMelipida :Stop spamming)
#436 [09:58] <Andrio> Branny, you need to log in to your Mojang account.
#437 [09:58] <Andrio> heqrts_, are you sure you're using the right email address?
#438 [09:59] <heqrts_> I mean, I add in my mothers email
#439 [09:59] <heqrts_> Cause im underage apparently
#440 [09:59] <Pantsu__> i can't log in still
#441 [09:59] <heqrts_> So it comes to my moms email
#442 [09:59] <Pantsu__> after i changed the password
#443 [09:59] <Pantsu__> :((
#444 [09:59] <Pantsu__> ik both of my password and username
#445 [10:00] <Pantsu__> it just keeps saying the same crap
#446 [10:00] <Pantsu__> that if my account was made after sept 2012 i need to use my email so i did
#447 [10:00] <Pantsu__> im in a loop
#448 [10:01] <Pantsu__> hello?
#449 [10:01] <heqrts_> ee
#450 [10:01] <Pantsu__> could it be bugged?
#451 [10:02] <Winterbear> oh, i finally found my account name and password , but i don't remember my e-mail address, what should i do?
#452 [10:02] <Winterbear> it's java version
#453 [10:03] <heqrts_> Does anyone know how to fix my issue? I really wanna play realms on my main since my brother changed the password to the alt
#454 [10:04] <Pantsu__> welp my account it fuckt
#455 [10:04] <Absol> Pantsu__: Please keep it civil
#456 [10:04] <Pantsu__> how now you're here
#457 [10:04] * heqrts_ [webchat@089-100-180227.ntlworld.ie] has quit. (Quit: webchat.esper.net)
#458 [10:05] * heqrts_ [webchat@089-100-180227.ntlworld.ie] has joined #minecrafthelp
#459 [10:05] * Pantsu__ [webchat@84.108.181.255] has quit. (Quit: webchat.esper.net)
#460 [10:05] <heqrts_> Anyone?
#461 [10:06] * heqrts_ [webchat@089-100-180227.ntlworld.ie] has quit. (Client Quit)
#462 [10:06] * heqrts_ [webchat@089-100-180227.ntlworld.ie] has joined #minecrafthelp
#463 [10:06] <heqrts_> Anyonee?
#464 [10:08] <heqrts_> aa
#465 [10:09] * Jordan2 [webchat@CPE64777de2d8a3-CM64777de2d8a0.cpe.net.cable.rogers.com] has joined #minecrafthelp
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#467 [10:09] <Jordan2> can my username be reverted?
#468 [10:10] <heqrts_> No I dont think it can
#469 [10:10] <heqrts_> You have to wait 30 days
#470 [10:10] <heqrts_> then u can change it back
#471 [10:11] <Jordan2> who even are you?
#472 [10:11] <heqrts_> A player lmao, i'm just saying what I know of experience
#473 [10:11] * Branny [webchat@p508B9D45.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#474 [10:11] * Brandon [webchat@p508B9D45.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#475 [10:12] <Jordan2> while i didint change my username and was wondering if i could possibly resolve this issue
#476 [10:14] * Maliu [webchat@ip-213-127-3-30.ip.prioritytelecom.net] has joined #minecrafthelp
#477 [10:15] <Maliu> I have been trying to start version 1.3.2 multiple times and the game has failed to start all those times. Does somebody know how to fix this?
#478 [10:16] * Maliu [webchat@ip-213-127-3-30.ip.prioritytelecom.net] has quit. (Client Quit)
#479 [10:17] <Jordan2> man this chat sucks
#480 [10:17] * Jordan2 [webchat@CPE64777de2d8a3-CM64777de2d8a0.cpe.net.cable.rogers.com] has quit. (Quit: webchat.esper.net)
#481 [10:23] * CoolDude1200 [webchat@188-25-211-25.rdsnet.ro] has joined #minecrafthelp
#482 [10:24] <CoolDude1200> Hi, I have lost the current e-mail account my Minecrfat account belongs to. I have the proof of payment, with the transaction ID and everything, but I cannot log into my Mojang account. What can I do?
#483 [10:24] * Silver1 [webchat@cable-95-168-153-75.cust.telecolumbus.net] has joined #minecrafthelp
#484 [10:26] <Silver1> Hi, I bought the Java Edition of Minecraft back then. Now I have to buy Minecraft in the Microsoft store for much more. Is that what you want? I mean I already have a Majong account with a valid license, i.e. Game for PC.
#485 [10:27] * CoolDude1200 [webchat@188-25-211-25.rdsnet.ro] has quit. (Client Quit)
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#487 [10:35] * CrazyKnight_YT [webchat@p5DF46488.dip0.t-ipconnect.de] has joined #minecrafthelp
#488 [10:36] <Subnauticq> My windows 10 free code was stolen and i am curious if i can get a new one
#489 [10:36] * Bean [webchat@cpc106991-hali7-2-0-cust1439.17-1.cable.virginm.net] has joined #minecrafthelp
#490 [10:36] * Bean [webchat@cpc106991-hali7-2-0-cust1439.17-1.cable.virginm.net] has quit. (Client Quit)
#491 [10:37] * Bean [webchat@cpc106991-hali7-2-0-cust1439.17-1.cable.virginm.net] has joined #minecrafthelp
#492 [10:37] <CrazyKnight_YT> ich kan keienm server beitretten java.io.ioexception eine vorhandene verbindung wurde vom remotehost geschlossen
#493 [10:38] * mhhove [webchat@81.191.133.68] has quit. (Quit: webchat.esper.net)
#494 [10:38] <Bean> I cant get onto my minecraft world it just says 'generating world'
#495 [10:40] * Brandon [webchat@170.sub-174-201-24.myvzw.com] has joined #minecrafthelp
#496 [10:41] <Brandon> I cannot figure out my password and eit will not let me send a password reset email
#497 [10:41] * heqrts_ [webchat@089-100-180227.ntlworld.ie] has joined #minecrafthelp
#498 [10:42] <Bean> Pls help
#499 [10:42] <heqrts_> Anyone help me
#500 [10:42] <CrazyKnight_YT> ich kan keienm server beitretten java.io.ioexception eine vorhandene verbindung wurde vom remotehost geschlossen
#501 [10:42] <CrazyKnight_YT> ich kan keienm server beitretten java.io.ioexception eine vorhandene verbindung wurde vom remotehost geschlossen
#502 [10:42] <CrazyKnight_YT> ich kan keienm server beitretten java.io.ioexception eine vorhandene verbindung wurde vom remotehost geschlossen
#503 [10:42] * Absol kicked CrazyKnight_YT from #minecrafthelp (Reason: razyKnight_YT :Stop spamming)
#504 [10:42] * Masamune44 [webchat@ool-4573881e.dyn.optonline.net] has joined #minecrafthelp
#505 [10:42] * thijs [webchat@178-84-143-32.dynamic.upc.nl] has joined #minecrafthelp
#506 [10:42] <thijs> hi there
#507 [10:42] <heqrts_> sk
#508 [10:43] * anthony [webchat@94.22.215.218.dyn.iprimus.net.au] has joined #minecrafthelp
#509 [10:43] <anthony> hello
#510 [10:43] <Masamune44> Hello
#511 [10:43] <Bean> I cant get onto my minecraft world it just says 'generating world'
#512 [10:43] <thijs> i have a problem with starting my game
#513 [10:43] <anthony> im trying to buy and it wont let me
#514 [10:43] * heqrts_ [webchat@089-100-180227.ntlworld.ie] has quit. (Client Quit)
#515 [10:44] * thijs [webchat@178-84-143-32.dynamic.upc.nl] has quit. (Client Quit)
#516 [10:44] * anthony [webchat@94.22.215.218.dyn.iprimus.net.au] has quit. (Client Quit)
#517 [10:44] <Bean> Is anyone an expert
#518 [10:46] * Bean [webchat@cpc106991-hali7-2-0-cust1439.17-1.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#519 [10:46] <Masamune44> ...nevermind, I think I just answered my own question. They're still dealing with requests from June?
#520 [10:47] * heqrts_ [webchat@089-100-180227.ntlworld.ie] has joined #minecrafthelp
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#524 [11:05] * darkvidara [webchat@86-121-109-72.rdsnet.ro] has joined #minecrafthelp
#525 [11:13] * iXay [webchat@93-139-212-24.adsl.net.t-com.hr] has joined #minecrafthelp
#526 [11:13] <iXay> i just bought the game and i cannot log in even though my info is correct
#527 [11:14] <iXay> why is that?
#528 [11:14] <Greymagic27> iXay, Hey. Let's make sure nothing on your PC is causing the issue. HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Follow the steps which Mightyena will send below:
#529 [11:14] <Greymagic27> ??> iXay tools/hjt
#530 [11:14] <Mightyena> iXay: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#531 [11:14] <Mightyena> iXay: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#532 [11:16] <iXay> brb
#533 [11:18] * Skeppy [webchat@563BE590.catv.pool.telekom.hu] has joined #minecrafthelp
#534 [11:20] <Skeppy> i can't join to my friend's minecraft game, but our other friend can. Somethimes it allows me but mostly don't and only say that the connection didn't succeed.
#535 [11:22] <Skeppy> i sent an e-mail to the mojang but of course zero answer.... its soo good that i bought the game and now i can't play..... feels so good
#536 [11:22] <Greymagic27> Skeppy, What's the exact message that you get?
#537 [11:26] * AleFalco [webchat@net-93-147-244-38.cust.vodafonedsl.it] has joined #minecrafthelp
#538 [11:26] <AleFalco> hello
#539 [11:26] <AleFalco> i need help
#540 [11:26] * Silver1 [webchat@cable-95-168-153-75.cust.telecolumbus.net] has quit. (Quit: webchat.esper.net)
#541 [11:26] <Greymagic27> AleFalco, Hey. How can we help?
#542 [11:27] <AleFalco> I just bought minecraft but I can't start it
#543 [11:27] <Greymagic27> AleFalco, What happens when you try to start it?
#544 [11:28] <AleFalco> I get this message : The game crashed whilst initializing game
#545 [11:28] <AleFalco> Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
#546 [11:28] * Skeppy [webchat@563BE590.catv.pool.telekom.hu] has joined #minecrafthelp
#547 [11:28] * Skeppy [webchat@563BE590.catv.pool.telekom.hu] has quit. (Client Quit)
#548 [11:29] <Greymagic27> ??> AleFalco win/dxdiag
#549 [11:29] <Mightyena> AleFalco: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#550 [11:29] * Skeppy [webchat@563BE590.catv.pool.telekom.hu] has joined #minecrafthelp
#551 [11:29] <AleFalco> i can resolve this problem?
#552 [11:29] <Skeppy> i believe
#553 [11:30] * mina [webchat@216-223-191-90.dyn.estpak.ee] has joined #minecrafthelp
#554 [11:30] <mina> hey
#555 [11:30] <Greymagic27> AleFalco, You need to follow the steps Mightyena sent above
#556 [11:30] <mina> need help please
#557 [11:30] <Greymagic27> mina, Hey. How can we help?
#558 [11:30] <mina> im playing minecraft survival and some bot keeps saying what i do
#559 [11:30] <mina> so like when i open options it says options
#560 [11:30] <Skeppy> can Mightyena send it again please
#561 [11:30] <mina> and im sick of it
#562 [11:31] <Greymagic27> Skeppy, It was steps for a dxdiag
#563 [11:31] <Greymagic27> mina, Is it possible for you to send a video? Use streamable.com to upload it and then send the URL you get
#564 [11:32] <mina> amm
#565 [11:32] <mina> ill try
#566 [11:32] <mattym> mina, You may have the narrator or another accessibility option turned on.
#567 [11:33] * jhocx [webchat@bb115-66-144-12.singnet.com.sg] has joined #minecrafthelp
#568 [11:34] <Skeppy> can somebody help with my problem? i can't join to my friend's world while our other friend can and somethimes it allows me too but mostly don't and now i've been trying to connect for more than an hour and nothing, the only thing what mc says is "the connection didn't succeed"
#569 [11:34] * darkvidara [webchat@86-121-109-72.rdsnet.ro] has quit. (Quit: webchat.esper.net)
#570 [11:34] <Greymagic27> ??> Skeppy screenshot/external
#571 [11:34] <Mightyena> Skeppy: We need to see a screenshot of what you are describing. Please follow the instructions on this page: https://www.take-a-screenshot.org/
#572 [11:34] <Mightyena> Skeppy: After you have taken the screenshot, please go to https://www.imgur.com/. Click the cloud/arrow at the top, and use the interface select the screenshot from your computer, click "Start Upload", then give us the URL you are taken to.
#573 [11:35] <mina> omg i doesnt say anything in the recortdings
#574 [11:35] * jhocx [webchat@bb115-66-144-12.singnet.com.sg] has quit. (Client Quit)
#575 [11:37] <iXay> okay
#576 [11:37] <iXay> im back
#577 [11:37] <Greymagic27> iXay, Welcome back. Do you need the steps again?
#578 [11:37] <iXay> i downloaded hijack thingy
#579 [11:37] <iXay> and i ran it
#580 [11:37] <iXay> and i have the log file
#581 [11:37] <iXay> so
#582 [11:38] <iXay> what now?
#583 [11:38] * Absol kicked iXay from #minecrafthelp (Reason: Xay :Stop spamming)
#584 [11:38] <mina> well cant play minecraft i guess
#585 [11:38] * iXay [webchat@93-139-212-24.adsl.net.t-com.hr] has joined #minecrafthelp
#586 [11:38] <mina> why does minecraft have that and i cant be muted
#587 [11:38] <iXay> sorry for spamming
#588 [11:38] <Greymagic27> mina, Check for any narrator or any accessibility options you may have enabled
#589 [11:38] <Greymagic27> iXay, That's fine.
#590 [11:38] <Skeppy> https://imgur.com/a/vLpf4IT Mightyena
#591 [11:38] <Greymagic27> ??> iXay paste
#592 [11:39] <Mightyena> iXay: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#593 [11:39] <Greymagic27> Skeppy, It's a known bug: https://bugs.mojang.com/browse/MCPE-35010
#594 [11:39] * AleFalco [webchat@net-93-147-244-38.cust.vodafonedsl.it] has quit. (Quit: webchat.esper.net)
#595 [11:40] <iXay> okay, i pasted it
#596 [11:40] <iXay> https://paste.ubuntu.com/p/X7nmgNKtsH/
#597 [11:40] <iXay> there it is
#598 [11:40] <Greymagic27> ??> iXay win/hosts/edit
#599 [11:40] <Mightyena> iXay: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#600 [11:40] <Mightyena> iXay: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#601 [11:40] <Greymagic27> iXay, Remove any entry containing the word mojang - Save the file by pressing CTRL+S then change your minecraft password
#602 [11:42] * Saiizar [webchat@lfbn-1-1899-169.w90-73.abo.wanadoo.fr] has joined #minecrafthelp
#603 [11:42] * rihlakk [webchat@212.154.0.99] has joined #minecrafthelp
#604 [11:43] <iXay> so i just gotta remove all the "mojang" words?
#605 [11:43] <iXay> and save?
#606 [11:43] <Greymagic27> iXay, The whole line please
#607 [11:43] * rihlakk [webchat@212.154.0.99] has quit. (Client Quit)
#608 [11:43] <iXay> okay, sorry.. So i just have to remove all the "mojang" words and save it?*
#609 [11:44] <Greymagic27> Remove the whole line including the IP at the start then save the file by pressing CTRL+S on your keyboard
#610 [11:44] <Greymagic27> Once you've done that, change your minecraft password
#611 [11:45] * Skeppy [webchat@563BE590.catv.pool.telekom.hu] has quit. (Quit: webchat.esper.net)
#612 [11:46] <iXay> But there's more than one line, I don't get it
#613 [11:46] <Greymagic27> iXay, There should be two entries. Remove both of those
#614 [11:46] <iXay> Oh, ip adresses at the end? Ohhh, okay
#615 [11:47] <Greymagic27> The IP address should be first. It should look like this: 35.156.90.191 authserver.mojang.com
#616 [11:47] <Greymagic27> And 35.156.90.191 sessionserver.mojang.com
#617 [11:48] <iXay> do you have teamviewer maybe, could you do it? please?
#618 [11:48] <iXay> i removed both of the ip's and i saved it, but it didnt look like that
#619 [11:49] <Greymagic27> iXay, I don't have teamviewer, but you're welcome to send a screenshot
#620 [11:50] <iXay> but i cannot print screen here, I already tried
#621 [11:51] <Greymagic27> ??> iXay imgur
#622 [11:51] <Mightyena> iXay: Imgur is an image hosting website at https://www.imgur.com where you can upload screenshots, etc for free, no need to register. Click the cloud/arrow at the top, and use the interface to pick an image from your computer, click "Start Upload", then give us the URL you are taken to.
#623 [11:54] <iXay> https://prnt.sc/ownq0k
#624 [11:55] <iXay> i couldnt figure out how to do it with imgur so here it is with lightshot
#625 [11:55] <Greymagic27> iXay, Is that is all that's in your host file? Were there any of those entries I mentioned earlier?
#626 [11:56] * samuel [webchat@modemcable132.112-179-173.mc.videotron.ca] has joined #minecrafthelp
#627 [11:56] <iXay> there were 2 ip adresses which i deleted as you said
#628 [11:56] <samuel> hello?
#629 [11:56] <Greymagic27> iXay, Were there any words saying 'authserver' or 'sessionserver'?
#630 [11:56] <Greymagic27> samuel, Hey. How can we help?
#631 [11:57] <samuel> hey i just wanted to know if i buy a java account will i get the windows 10 bedrock edition of minecraft for free
#632 [11:57] <iXay> I'm not sure, but I think there weren't any?
#633 [11:57] <Greymagic27> samuel, No. That offer ended in October last year
#634 [11:57] <Greymagic27> iXay, Ok. Save the file by pressing CTRL+S then change your minecraft password
#635 [11:57] <samuel> i already have an account but i forgot security questions so i cant access my profile
#636 [11:58] <samuel> i made that account years ago
#637 [11:58] <Greymagic27> samuel, Have you attempted to reset the questions?
#638 [11:58] <samuel> yes but when i try it just asked me for them again
#639 [11:58] <Greymagic27> ??> samuel account/send-email
#640 [11:58] <Mightyena> samuel: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#641 [11:58] <Mightyena> samuel: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#642 [11:58] <samuel> i sent an email to the support but i dont have the transaction id
#643 [11:58] <samuel> so i dont know if theyll give it to me
#644 [11:59] <Greymagic27> samuel, Wait for their reply. They'll give you steps you can do. Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: https://help.mojang.com/customer/portal/articles/359446
#645 [11:59] <iXay> Greymagic27 I changed my password, let's see if it works now
#646 [12:00] <iXay> It works. Thanks for the help!
#647 [12:00] <Greymagic27> iXay, No problem. Don't use MCLeaks again
#648 [12:00] <samuel> do you think they will give my security questions back if i dont send the transaction id
#649 [12:01] <Greymagic27> samuel, Only mojang can answer that
#650 [12:01] <samuel> i asked my dad to look for it but paypal only goes back to august of 2016
#651 [12:01] <samuel> oh ok
#652 [12:01] <iXay> Hehe, I had to.. My bad.. :D Thanks for your time and I wish you a nice day!
#653 [12:01] <iXay> Cya :D
#654 [12:01] * iXay [webchat@93-139-212-24.adsl.net.t-com.hr] has quit. (Quit: webchat.esper.net)
#655 [12:02] * samuel [webchat@modemcable132.112-179-173.mc.videotron.ca] has quit. (Quit: webchat.esper.net)
#656 [12:13] * slakbeatbox [webchat@anantes-655-1-159-205.w90-59.abo.wanadoo.fr] has joined #minecrafthelp
#657 [12:15] <slakbeatbox> Hey there, just found out my account was migrated a week ago without asking it. Is there any chances it's a problem from Mojang or does it mean I got hacked?
#658 [12:15] * ProtectMePlease [webchat@ool-2f108d76.dyn.optonline.net] has joined #minecrafthelp
#659 [12:15] <Greymagic27> slakbeatbox, It's most likely you got hacked. Do you need mojangs contacted information?
#660 [12:15] <ProtectMePlease> I can't login to my minecraft account on my computer.
#661 [12:16] <ProtectMePlease> Minecraft.net doesnt respond and the launcher gives me the Login failed. Invalid ...
#662 [12:16] <Greymagic27> ??> ProtectMePlease tools/hjt
#663 [12:16] <Mightyena> ProtectMePlease: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#664 [12:16] <Mightyena> ProtectMePlease: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#665 [12:16] <Greymagic27> ProtectMePlease, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information.
#666 [12:17] * Tomas [webchat@152.104.broadband2.iol.cz] has joined #minecrafthelp
#667 [12:17] <Tomas> Hello
#668 [12:17] <Greymagic27> Tomas, Hey. How can we help?
#669 [12:17] <slakbeatbox> Greymagic27 Thank you! I'm all good, I already filled a contact ticket. But I was wondering. I'm just super worried since I bought the game when I was a kid I can't recall the date I did and which company Mojang was working with regarding their transactions. Any way to find out the date I bought it just with the account's name?
#670 [12:17] * Tomas [webchat@152.104.broadband2.iol.cz] has quit. (Client Quit)
#671 [12:18] * Corinne_ [webchat@c-73-249-58-139.hsd1.ma.comcast.net] has joined #minecrafthelp
#672 [12:18] <Greymagic27> slakbeatbox, I'm afraid you can't without logging in. But if mojang need that information they'll most likely give you steps on how to grab it
#673 [12:18] <ProtectMePlease> https://paste.ubuntu.com/p/3NWRTzrsXW/
#674 [12:18] * Corinne_ [webchat@c-73-249-58-139.hsd1.ma.comcast.net] has quit. (Client Quit)
#675 [12:18] <Greymagic27> ??> ProtectMePlease win/hosts/edit
#676 [12:19] <Mightyena> ProtectMePlease: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#677 [12:19] <Mightyena> ProtectMePlease: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#678 [12:19] <Greymagic27> ProtectMePlease, Remove any entry containing the word mojang - Save the file by pressing CTRL+S then change your minecraft password
#679 [12:19] <slakbeatbox> Greymagic27 You are the best! Thank you so much for your precious time. Last but not least, saw they are handling tickets from end of June, any chance to have a less-than-a-couple-months answer?
#680 [12:20] <Greymagic27> slakbeatbox, It's unlikely but you never know!
#681 [12:21] <slakbeatbox> Awesome. I'll buy the game again in the mean time, if anything I'll gift this account to a kid whenever I get mine back! Thank you again for your time, I wish you all a wonderful rest of the day.
#682 [12:21] * Subnauticq [webchat@ip68-228-170-38.ok.ok.cox.net] has quit. (Quit: webchat.esper.net)
#683 [12:21] <Greymagic27> You as well!
#684 [12:22] <slakbeatbox> Cheers
#685 [12:22] * slakbeatbox [webchat@anantes-655-1-159-205.w90-59.abo.wanadoo.fr] has quit. (Quit: webchat.esper.net)
#686 [12:22] <ProtectMePlease> omg tysm
#687 [12:26] * zouwa [webchat@h246-115.internetbolaget.nu] has joined #minecrafthelp
#688 [12:26] <zouwa> Hello
#689 [12:26] <Greymagic27> zouwa, Hey. How can we help?
#690 [12:26] <zouwa> Im having major issues with my account
#691 [12:26] <Greymagic27> What sort of issues?
#692 [12:27] <zouwa> Long story short
#693 [12:27] <zouwa> I havent played minecraft in ages and when i tried to log on it seems like you have to have migrated your account
#694 [12:29] <Greymagic27> zouwa, That's true. Do you need some steps on how to migrate your account?
#695 [12:29] <zouwa> Yeah but could you help me with onething?
#696 [12:29] * SpreyYYCZ [webchat@152.104.broadband2.iol.cz] has joined #minecrafthelp
#697 [12:29] <Greymagic27> zouwa, Of course. First of all, here are the steps on how to migrate your account:
#698 [12:29] <zouwa> could see if there is any account with the username mrzouwa or zouwa?
#699 [12:29] <Greymagic27> ??> zouwa account/migrate
#700 [12:29] <Mightyena> zouwa: To migrate your old minecraft.net account (i.e. you used your username to log in) to a Mojang account, use this page: https://account.mojang.com/migrate
#701 [12:30] <Greymagic27> zouwa, There is an account using the name 'zouwa'
#702 [12:30] <zouwa> alright
#703 [12:30] <zouwa> could you see when the account is created?
#704 [12:30] <Greymagic27> zouwa, I'm afraid not. That's something only mojang can see
#705 [12:31] <zouwa> alarught
#706 [12:31] <zouwa> alright*
#707 [12:31] <SpreyYYCZ> I can't get to my account, because i don't have access to my email and i don't know security question's. How can i change my email?
#708 [12:31] <Greymagic27> SpreyYYCZ, Hey. You'll need to email mojang.
#709 [12:31] <Greymagic27> ??> SpreyYYCZ account/send-email
#710 [12:31] <Mightyena> SpreyYYCZ: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#711 [12:31] <Mightyena> SpreyYYCZ: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#712 [12:32] <zouwa> could you see what mail is connected to that account or is that only mojang that can do?
#713 [12:32] <Greymagic27> zouwa, Only mojang again
#714 [12:32] <zouwa> alright
#715 [12:32] <zouwa> will send a mail
#716 [12:32] <zouwa> thx for the help
#717 [12:32] <Greymagic27> zouwa, No problem :)
#718 [12:32] <zouwa> have a nice weekend
#719 [12:32] <Greymagic27> You as well!
#720 [12:33] * zouwa [webchat@h246-115.internetbolaget.nu] has quit. (Quit: webchat.esper.net)
#721 [12:34] <SpreyYYCZ> I know the email, but i dont have access to the email.
#722 [12:35] * Kawix_Wolf [webchat@89-64-25-15.dynamic.chello.pl] has joined #minecrafthelp
#723 [12:35] <Kawix_Wolf> Hello
#724 [12:35] <SpreyYYCZ> I can log in to minecraft, but that's all. I can't change skin or name
#725 [12:36] <Greymagic27> SpreyYYCZ, What does it say when you try to change your skin and name?
#726 [12:36] <Greymagic27> Kawix_Wolf, Hey. What's the issue?
#727 [12:36] <Kawix_Wolf> i have problem with my acc I know password and e mail but i cant log in to Luncher and Site (Minecraft.net)
#728 [12:36] <SpreyYYCZ> It want the security question's but i can't remember
#729 [12:36] <Greymagic27> SpreyYYCZ, Email mojang using the steps that Mightyena sent above.
#730 [12:36] <Greymagic27> Kawix_Wolf, What does it say when you try to login?
#731 [12:37] <Kawix_Wolf> wrong password or email
#732 [12:37] <Kawix_Wolf> can we speak polish or no?
#733 [12:37] <Greymagic27> Kawix_Wolf, Let's make sure nothing on your PC is causing the issue. HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Follow the steps which Mightyena will send below:
#734 [12:37] <Greymagic27> ??> Kawix_Wolf tools/hjt
#735 [12:37] <Mightyena> Kawix_Wolf: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#736 [12:37] <Mightyena> Kawix_Wolf: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#737 [12:37] <Greymagic27> Kawix_Wolf, I'm afraid this is an English only channel. Although feel free to use a translator if you need to
#738 [12:38] <Kawix_Wolf> ok
#739 [12:38] <Kawix_Wolf> wait i will instal this
#740 [12:40] <SpreyYYCZ> Where can i send the link?
#741 [12:41] <Kawix_Wolf> https://paste.ubuntu.com/p/kZ7R3MVyTB/
#742 [12:41] <Kawix_Wolf> here good?
#743 [12:44] <Kawix_Wolf> guys?
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#746 [12:46] <ShadoowClaws> why is my game crashing the instant i press play
#747 [12:50] <Kawix_Wolf> operators?
#748 [12:51] <ShadoowClaws> pardon i do not understand what you mean?
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#750 [12:56] * Nick [webchat@70-40-60-58.arvig.net] has joined #minecrafthelp
#751 [12:56] <Nick> Hello, I have a question about where I can purchase a code for the windows 10 edition so I can crossplay with my friends
#752 [12:56] * Nick is now known as Guest46131
#753 [12:57] <alsemo> I paid and download the application and now asked me to purchase it again
#754 [12:58] <Guest46131> I try to click the links to purchase the game for a windows 10 version and it just brings me to the same page where it says I can only put in a code and not where to purchase it
#755 [13:00] <ShadoowClaws> https://www.gamivo.com/product/minecraft-windows-10-edition
#756 [13:00] <Lord_Ralex> Do not buy it from there...
#757 [13:01] <Kawix_Wolf> Greymagic27 everything is good ? (in logs)
#758 [13:03] * dasha1991 [webchat@95.72.70.126] has joined #minecrafthelp
#759 [13:04] <Guest46131> ummmm, o dear
#760 [13:04] <dasha1991> Hello
#761 [13:04] * S3PU [webchat@pc-43-184-45-190.cm.vtr.net] has joined #minecrafthelp
#762 [13:04] <S3PU> Forgetting to set a profile name (you can do so here)
#763 [13:04] <S3PU> Forgetting to migrate your old Minecraft.net account (click here for help with migration)
#764 [13:04] <Guest46131> it seems like I fishing like I don't kknow if I should try
#765 [13:05] <S3PU> hello
#766 [13:05] <S3PU> ?
#767 [13:05] <Guest46131> where can I find a good link to download the windows 10 version
#768 [13:05] <Lord_Ralex> Guest46131, https://www.microsoft.com/en-us/p/minecraft-for-windows-10-starter-collection/9n4km90ctzt6?activetab=pivot%3Aoverviewtab
#769 [13:05] <dasha1991> is it possible to restore the save? i was in the game and suddenly turned off the lights in apartment
#770 [13:06] <Guest46131> it only brings me to the page where I need to put in a code but never gives me an option to buy the code
#771 [13:06] <Guest46131> i will check out link
#772 [13:06] <S3PU> Hello, I need help since I bought the minecraft and unfortunately I did not like it and request a refund and they canceled my account and did not return my money
#773 [13:07] <S3PU> sorry translator i'm using
#774 [13:07] <S3PU> Speak Spanish
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#776 [13:08] <Kawix_Wolf> S3PU sorry but i think this is English chat
#777 [13:09] <LunsBuns> so when i try to open the game it it get the the mojang loadign screen but get stuck and wont load me into the game
#778 [13:09] <LunsBuns> do u know how to fix this
#779 [13:10] <dasha1991> when i turned on the game again, could not load the world, save damaged. is it possible to restore them. inside the system ps4, there are two of the three saves of the world and one is damaged
#780 [13:10] <dasha1991> when i turned on the game again, could not load the world, save damaged. is it possible to restore them. inside the system ps4, there are two of the three saves of the world and one is damaged
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#782 [13:11] <Kawix_Wolf> no body help me :c lol
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#784 [13:15] <CreepsTV_> Hello?
#785 [13:19] * Guy [webchat@host-69-144-56-109.sal-co.client.bresnan.net] has joined #minecrafthelp
#786 [13:19] <Guy> Is the website doing okay
#787 [13:19] <Guy> cuz im trying to make an account and it wont let me
#788 [13:20] <Guy> Like i type up the emails the password and click the agree box but when i click sumbit, nothing
#789 [13:20] <Guy> just nothing no matter what i click like its not even a button
#790 [13:21] <Guy> rest of the website runs fine
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#792 [13:25] <Kawix_Wolf> some operator can help me?
#793 [13:27] * Haven [webchat@ip-37-248-153-33.multi.internet.cyfrowypolsat.pl] has joined #minecrafthelp
#794 [13:27] <Haven> hello
#795 [13:27] <Haven> I have a problem with launching a world
#796 [13:28] <Haven> when i join the game, it is crashing
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#798 [13:33] * Flick [webchat@h082218216227.host.wavenet.at] has joined #minecrafthelp
#799 [13:33] <Flick> hi
#800 [13:33] <Flick> German ?
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#802 [13:36] <Haven> no
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#805 [13:39] * DarkBrisingr [webchat@user-69-1-10-102.knology.net] has joined #minecrafthelp
#806 [13:39] <DarkBrisingr> Keep getting error code 1073740791 unexpected error
#807 [13:41] <Joe> Hi, whenever I launch MC i get the Mojang loading screen the bar then Java SE Binary just crashes my game even after updates and reinstallation
#808 [13:41] <DarkBrisingr> is it saying unexpected error
#809 [13:41] <Joe> Yeahh but no code
#810 [13:42] <DarkBrisingr> go to settings
#811 [13:42] <DarkBrisingr> on the launcher
#812 [13:42] <DarkBrisingr> and enable open output log when game starts
#813 [13:43] <DarkBrisingr> Then retry launch game
#814 [13:43] <Joe> copy that
#815 [13:43] <DarkBrisingr> when it crashed you will get an output box scroll down and youll get an error code near the bottom
#816 [13:44] <Joe> -805306369 here it is
#817 [13:45] <DarkBrisingr> https://bugs.mojang.com/browse/MC-23484
#818 [13:45] <DarkBrisingr> pretty much try reinstalling java
#819 [13:45] <DarkBrisingr> and run a malware scan on your pc
#820 [13:46] <Joe> I'll try that now then
#821 [13:46] * TinCan [webchat@c-67-189-214-24.hsd1.ny.comcast.net] has joined #minecrafthelp
#822 [13:48] <TinCan> is there any way to change my account's email if i forgot/lost the email?
#823 [13:48] <TinCan> i have the password and name
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#827 [13:51] <annoyedaf> i just created an account and bought minecraft java, and it wont let me log into minecraft.net or the game. ive tried waiting a couple hours, didnt work. changing password didnt work. help?
#828 [13:52] * Clonecomander [webchat@ppp141237017014.access.hol.gr] has joined #minecrafthelp
#829 [13:52] <Clonecomander> Hello?
#830 [13:52] <Clonecomander> Is someone there?
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#833 [13:53] <annoyedaf> does anyone know if its even worth it to wait for an answer on here?
#834 [13:54] <Clonecomander> I just joined m8
#835 [13:54] <Clonecomander> I bought the game but I didnt receive it
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#837 [13:54] <TinCan> how do i change my account's email without knowing what the email is? i have the password and name
#838 [13:54] <DarkBrisingr> this isnt an offical tech support this just helpers so your questions will get answered whenever possible
#839 [13:54] <annoyedaf> you gotta go to minecraft.net and download it, then sign in with the account you bought it with
#840 [13:54] <Clonecomander> I did
#841 [13:55] <Clonecomander> I never received confirmation
#842 [13:55] <Clonecomander> Its as if I never bought it
#843 [13:55] <TinCan> make sure your login info is right
#844 [13:55] <Clonecomander> It is
#845 [13:55] <Clonecomander> Made the account today
#846 [13:55] * dasha1991 [webchat@95.72.70.126] has quit. (Quit: webchat.esper.net)
#847 [13:55] <Clonecomander> I've been waiting for soooo long to play this game
#848 [13:56] <Clonecomander> I was stuck on the "Placing Order" screen for 30 minutes
#849 [13:56] <annoyedaf> i feel it, i just bought it today too and it wont let me log in to play it
#850 [13:57] <TinCan> Did it already use your money?
#851 [13:57] <Clonecomander> I dont know. I used paysafe
#852 [13:57] <Clonecomander> Cant know if it used my money since I dont have a paysafe account
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#855 [13:58] <Clonecomander> They say patience and patience and patience
#856 [13:58] <Clonecomander> What in the blimey am I meant to do with patience?
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#866 [14:15] <daryll> i can't get onto minecraft.net
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#870 [14:25] <arca> when i try to play minecraft the download stops and says failed to download file the file is icon_16x16.png
#871 [14:26] <Ryan2> I have an old Minecraft account however when I try to connect it to my new Mojang account the website tells me that I already connected it to a Mojang account that is unknown to me
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#878 [14:39] <Stampe> Hey! My friend has an old account and forgot his username and when he tries to migrate to mojang account he has to enter his username
#879 [14:39] <Stampe> Anyone knows how to get it back?
#880 [14:39] * AceTitanFlame [webchat@cpe-67-245-120-227.nyc.res.rr.com] has joined #minecrafthelp
#881 [14:40] <hewie> Bought the java version on accident cause I didn't know that only the windows 10 version supports cross platform. what can i do other than email mojang about a refund?
#882 [14:41] <AceTitanFlame> So my question is that when i load into minecraft via the launcher (java) it doesn't respond and i wait for about like 10 minutes while having no application besides minecraft running. When searching for a solution I found out that you could go to task manager and end the launchers task which made it work but when i do that I can't see my skin in s
#883 [14:41] <AceTitanFlame> ingle or multiplayer mode.
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#894 [14:48] <dan> Hey I lost my email used for my minecraft account is there anyway to get my account back. I know the old email and password and such.
#895 [14:48] <Houston> Whenever I I try to login to my account, I get the same notice Invalid email or password
#896 [14:48] <Houston> If your account was created after November 2012 or if it has been migrated, use your email. Otherwise use your username
#897 [14:49] <Houston> Whenever I reset my password, I still get the same error message
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#901 [14:54] <auge_> hi
#902 [14:55] * deduced [~darkweb@1.20.240.163] has joined #minecrafthelp
#903 [14:56] <auge_> So i wanted to change my username and then go onto my friends mc server, however when i tried to join it said "Failed to verify username!" I have been able to go on that server before and I also know the username was changed successfully. Nobody knows what to do.
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#905 [15:02] <Audrey> I don't know what Im doing wrong. I even had a Microsoft tech remote into my computer and couldn't get mine craft to download.
#906 [15:03] <Audrey> it just keeps saying I cant due to another process running
#907 [15:03] <Audrey> Ive uninstalled and reinstalled like 10 times, I even tried the other version on the Minecraft website and keep getting the same error
#908 [15:03] <Audrey> I really want to download this for my kiddo but its really getting frustrating
#909 [15:04] * alsemo [webchat@87.109.245.204] has quit. (Quit: webchat.esper.net)
#910 [15:05] <Audrey> My question is what in the world am I missing?
#911 [15:18] * ElRemoDeTuBarca [webchat@117.166.102.46.dynamic.jazztel.es] has joined #minecrafthelp
#912 [15:18] <ElRemoDeTuBarca> Hello?
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#914 [15:18] <ElRemoDeTuBarca> Pls help
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#920 [15:39] <Stavion> hello I got minecraft in 2011 and i can't log into my account on minecraft.net
#921 [15:42] * KairePG [webchat@189.84.249.39.cable.gigalink.net.br] has joined #minecrafthelp
#922 [15:43] <KairePG> My minecraft won´t work, it says that my password or email are wrong, but they are not. I´ve waited for over 30 hours, as its recomended by the minecraft.net page, but nothing happened. I bought the game like a week ago and am still not able to play it
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#924 [15:57] <Lord_Ralex> ??> KairePG tools/hjt
#925 [15:57] <Mightyena> KairePG: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#926 [15:57] <Mightyena> KairePG: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
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#929 [16:05] <KairePG> https://paste.ubuntu.com/p/79jNqZBpDm/
#930 [16:06] <KairePG> there it is
#931 [16:09] * asdf [~asdf@67.142.112.240] has quit. (Read error: Connection reset by peer)
#932 [16:14] <Lord_Ralex> KairePG, so yea, because someone pirated Minecraft on that computer, that "free minecraft" that someone tried to use is now stealing your information
#933 [16:14] <Lord_Ralex> ??> KairePG win/hosts/edit
#934 [16:14] <Mightyena> KairePG: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#935 [16:14] <Mightyena> KairePG: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#936 [16:15] <Lord_Ralex> Follow those steps to open the hosts file. Remove any line that has the word mojang in it.
#937 [16:15] <Lord_Ralex> Then save the file, and change your Minecraft password.
#938 [16:18] * Justin [webchat@108-255-52-48.lightspeed.wepbfl.sbcglobal.net] has joined #minecrafthelp
#939 [16:18] <KairePG> will I have to wait some time before playing?
#940 [16:19] <Lord_Ralex> Probably not.
#941 [16:19] <Justin> Hi, im having trouble logging in to my account
#942 [16:19] <KairePG> ok, thank you very much
#943 [16:20] <Justin> I tried resetting my password, but it did not work.
#944 [16:20] * Houston [webchat@165.84.226.148] has quit. (Quit: webchat.esper.net)
#945 [16:21] <Justin> Can you see my text?
#946 [16:21] <Justin> Can you see my text?
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#954 [16:25] <Justin0406> Hi, does anyone know what do if you can't log in, and you've tried resetting the password?
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#958 [16:30] <adhd> i am trying to buy minecraft and i made a mojang account but when i try to log in the minecraft website it doesnt let me in. It shows no error screen. I downloaded the minecraft launcher for the demo and it gives me an error screen there
#959 [16:31] <_bees_> I'm trying to install worldedit into minecraft, and i knew how to do it with the old launcher but now that its changed i dont know what to do?
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#963 [16:33] <Sav> My account has been HACKED TWICE in the last month can anyone explane what is going on at mojang that allows this to happen the person has now even changed the email address so I cant get back in
#964 [16:37] * JLocken [webchat@68-187-104-222.dhcp.eucl.wi.charter.com] has joined #minecrafthelp
#965 [16:38] <JLocken> Hello, I checked out https://help.mojang.com/customer/en/portal/articles/359446-when-will-i-hear-back- and it says they are responding to cases from today. Is it abnormal if I have a case that is older then that, that hasn't been responded too? (8/21/2019)
#966 [16:39] <Lord_Ralex> JLocken, "We're currently replying to cases received on June 25th"
#967 [16:39] <Lord_Ralex> That isn't today.
#968 [16:40] <JLocken> Oh, wow.
#969 [16:40] <JLocken> I didn't see June.
#970 [16:40] <JLocken> What a backlog
#971 [16:40] <Sav> is there a way to get a faster responce for a hacked account?
#972 [16:40] <Lord_Ralex> No.
#973 [16:41] * JLocken [webchat@68-187-104-222.dhcp.eucl.wi.charter.com] has quit. (Client Quit)
#974 [16:41] <Sav> wow so the hacked has full access to my account and I can do nothing?
#975 [16:43] <Sav> for me this is a secruity issue as I was paying for a realm
#976 [16:49] * Diedeee [webchat@68.233-177-91.adsl-dyn.isp.belgacom.be] has joined #minecrafthelp
#977 [16:50] <Diedeee> Hi, I made a minecraft account in october 2015 with my old email from outlook but i don't have access to that email anymore because i they locked my email account. I can't change my email for my minecraft account or my mojang account
#978 [16:50] <Diedeee> I don't have a transaction id anymore because my parents have new creditcards in the meantime :(
#979 [16:51] <Diedeee> is there any way that someone can help me? I'm logged in into my minecraft account but it's not secured. Can someone help me with changing my email?
#980 [16:53] <Diedeee> I can send you a screenshot of where i'm logged in into the account or you can ask me questions about my account or something
#981 [16:58] * Riki [webchat@cpc86231-nott20-2-0-cust253.12-2.cable.virginm.net] has joined #minecrafthelp
#982 [16:58] <Riki> hello?
#983 [16:58] <Diedeee> hi
#984 [16:58] <Riki> May I have some help?
#985 [16:59] <Riki> I got minecraft in 1.8 and I have tried everything to migrate but it won't work
#986 [16:59] <Diedeee> oh you're a user as well, i need help too xD
#987 [16:59] * Riki [webchat@cpc86231-nott20-2-0-cust253.12-2.cable.virginm.net] has quit. (Client Quit)
#988 [17:00] * Diedeee [webchat@68.233-177-91.adsl-dyn.isp.belgacom.be] has joined #minecrafthelp
#989 [17:00] <Diedeee> Hello can someone help me?
#990 [17:02] <Diedeee> I made a Minecraft account for Mac in October 2015. My username was 'Diedeee' and I've changed it a couple of times. My old email address is linked to this account and I bought ranks for the server Cubecraft with this account. I don't have access to my email anymore and my email address wasn't secured on Mojang and Minecraft. I don't have transacti
#991 [17:02] <Diedeee> on iformation anymore because it was an old creditcard from my mother
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#993 [17:10] * saboteurdu34 [webchat@lfbn-1-6515-35.w90-113.abo.wanadoo.fr] has joined #minecrafthelp
#994 [17:10] <saboteurdu34> Hi !
#995 [17:11] <multi_tales> hi, could you help, for some reason my mincraft is all downloaded but for some reason when I lunch the game it stops at like 70-80%
#996 [17:11] <multi_tales> after it crashes
#997 [17:14] <saboteurdu34> Hi, so i buy minecraft 6 years ago, then when microsoft get mojang, my ID disiper, so i just want to get back my ID, my email adress register is gone, i can just give you my username, and my new e-mail adresse, so pls help me guys !
#998 [17:20] * tyler4 [webchat@c-174-60-98-190.hsd1.pa.comcast.net] has joined #minecrafthelp
#999 [17:20] <tyler4> hi
#1000 [17:20] <tyler4> i bought a relm under the wrong email and
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#1002 [17:21] * rockwindty [webchat@c-174-60-98-190.hsd1.pa.comcast.net] has joined #minecrafthelp
#1003 [17:22] <rockwindty> i bought a realm under my email that is not linked to my account
#1004 [17:23] <rockwindty> im trying to find a way to refund the realm or put the realm on my account instead of under my other email with no account on it
#1005 [17:25] * CJ [webchat@pool-108-17-71-177.pitbpa.fios.verizon.net] has joined #minecrafthelp
#1006 [17:25] <saboteurdu34> good luck mojang, gonna never anwser to you question, this chat is empty of help, and they actually replies only to hacking account, dam shit compagny
#1007 [17:25] <Absol> saboteurdu34: Please keep it civil
#1008 [17:26] * CJ [webchat@pool-108-17-71-177.pitbpa.fios.verizon.net] has quit. (Client Quit)
#1009 [17:26] <saboteurdu34> i'am not a citizen i'am a alane
#1010 [17:26] <saboteurdu34> alien
#1011 [17:27] <saboteurdu34> the better way is get a crack of minecraft, its gonna be faster
#1012 [17:27] <saboteurdu34> see you !
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#1019 [17:51] <Melldegas> When i try to join a server it freezes.
#1020 [17:55] * breaker [webchat@dynamic.5.22.134.180.ccc.net.il] has joined #minecrafthelp
#1021 [17:55] <breaker> i cant sign in
#1022 [17:55] <breaker> can i get help
#1023 [17:56] <breaker> hi
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#1029 [18:01] <MikeLS2> Hello, my account was never verified during migration and now I can not login
#1030 [18:02] <Alex1> Hello. Seem to have forgotten my username. Not able to login or migrate account. It's been awhile...
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#1035 [18:21] <wannaplaymc> Is this actually accurate for the response time on support tickets? "We're currently replying to cases received on June 25th. We thank you for your patience and will get to each case as quickly as possible." I'm going to have to wait nearly 2 months before a response since they're behind nearly two months?
#1036 [18:27] * Bilbo_Swaggins [webchat@50-80-115-202.client.mchsi.com] has joined #minecrafthelp
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#1038 [18:28] <DrWastelandMD> Anyone active right now?
#1039 [18:28] <Bilbo_Swaggins> Hi so i just tried downloading minecraft for the first time on java edition. And once i downloaded the lauc=ncher i downloaded the latest version which was 1.14.4. and then i pressed the button to play and it crashed
#1040 [18:29] <DrWastelandMD> I am having a similar issue, Bilbo are you on mac?
#1041 [18:29] * Gecko [webchat@27-33-125-38.static.tpgi.com.au] has joined #minecrafthelp
#1042 [18:29] <Bilbo_Swaggins> nope windows 10
#1043 [18:29] <Bilbo_Swaggins> i restarted my computer and everything
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#1046 [18:30] <Bilbo_Swaggins> Hi so i just tried downloading minecraft for the first time on java edition. And once i downloaded the lauc=ncher i downloaded the latest version which was 1.14.4. and then i pressed the button to play and it crashed
#1047 [18:30] <Bilbo_Swaggins> hello?
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#1053 [19:03] <mayson> well I have a prob I have this ps4 mincraft account and im trying to log into it on windows 10 so I can play mincraft on windows and I cant log in
#1054 [19:03] <mayson> Idk why its saying that
#1055 [19:04] <mayson> account password wrong
#1056 [19:06] <mayson> AND IF I DONT GET MY MINECRAFT BACK IM GOING TO MAKE YALL GIVE ME IT FOR FREE
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#1059 [19:07] * Chuo [webchat@162.251.9.132] has joined #minecrafthelp
#1060 [19:07] <Chuo> I need help with my login
#1061 [19:08] <Chuo> can anyone help me
#1062 [19:17] * rory_ath [webchat@124-168-251-153.dyn.iinet.net.au] has joined #minecrafthelp
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#1066 [19:30] <Flipflops29> I need to change my birthdate. it was entered wrong.
#1067 [19:32] <Chris> I purchased Minecraft Windows 10 PC & Mac prepaid card and I am receiving error code “ follow instructions on the card” - in which I did and card IS NOT working. Please Help...
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#1070 [19:40] * bellis [webchat@047-132-227-000.res.spectrum.com] has joined #minecrafthelp
#1071 [19:42] <bellis> i cannot login and i have been trying for almost a month now i can login on mojangs website but not minecraft
#1072 [19:42] * EmuParatroopers [webchat@76-193-126-189.lightspeed.chrlnc.sbcglobal.net] has joined #minecrafthelp
#1073 [19:43] <EmuParatroopers> When i load into a server i begin to look around and i cant stop with my mouse movement
#1074 [19:45] * FrameTheMajestic [webchat@cpc141998-chfd3-2-0-cust26.12-3.cable.virginm.net] has joined #minecrafthelp
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#1076 [19:46] <FrameTheMajestic> Ok so I have a problem where I can log in to my minecraft launcher but cannot log into minecraft.net
#1077 [19:46] <FrameTheMajestic> Any helps??
#1078 [19:46] <Chuo> nobody responds on here
#1079 [19:46] <FrameTheMajestic> Oh
#1080 [19:46] <FrameTheMajestic> Well
#1081 [19:46] <FrameTheMajestic> :/
#1082 [19:46] * Absol kicked FrameTheMajestic from #minecrafthelp (Reason: rameTheMajestic :Stop spamming)
#1083 [19:46] <Chuo> think you can help me?
#1084 [19:47] <bellis> please help
#1085 [19:47] <Chuo> i dont remembere the email i sued
#1086 [19:47] <bellis> i cannot login and i have been trying for almost a month now i can login on mojangs website but not minecraft
#1087 [19:48] * EmuParatroopers [webchat@76-193-126-189.lightspeed.chrlnc.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#1088 [19:48] <Chuo> i cant rmemeber my email i sued
#1089 [19:49] * Recuerd0p [webchat@191-126-25-27.bam.movistar.cl] has joined #minecrafthelp
#1090 [19:49] <Recuerd0p> minecraft descarga, pero no inicia
#1091 [19:49] <Recuerd0p> hay un problema de inicio
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#1094 [19:52] * AlanzeraM [webchat@138-97-35-172.maisinternet.net.br] has joined #minecrafthelp
#1095 [19:57] <AlanzeraM> How can I proceed when an error occurs when redeeming code?
#1096 [20:04] * M4rc3llo12 [webchat@211.214.62.188.dynamic.wline.res.cust.swisscom.ch] has joined #minecrafthelp
#1097 [20:04] <M4rc3llo12> Hello
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#1099 [20:14] * elgatoazul [webchat@client-186-11-14-28.imovil.entelpcs.cl] has joined #minecrafthelp
#1100 [20:14] <elgatoazul> hello?
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#1108 [20:43] <Alexa7> Can I contact costumer support about moving my acc back to the original email? If it's been migrated without me knowing? Do I require my transaction id for something like that?
#1109 [20:45] <Alexa7> The acc just been migrated by someone unknown to me because I haven't accessed it in a few months and somehow they got through I am just wondering if I need anything for it to be re instated? Or can it just be done if I ask? The acc never been migrated from main email just this once by someone who hacked in my acc. I managed to get my email back no
#1110 [20:45] <Alexa7> damage done but can't migrate it back...
#1111 [20:46] <kaze> Hello My problem is: when I enter the nether the game is loading and nothing happens
#1112 [20:46] <kaze> I have to close the game and still the nether doesn't load
#1113 [20:46] * catto [webchat@fixed-187-189-207-35.totalplay.net] has joined #minecrafthelp
#1114 [20:46] <catto> hello
#1115 [20:46] <catto> i need help
#1116 [20:47] <Alexa7> Kaze if you manage to get in the game try pressing F3+A key on the keyboard simultaneously
#1117 [20:48] <kaze> ok i try
#1118 [20:49] <Alexa7> If not I'll see if I can help u in another way XD
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#1120 [20:53] * mike2 [webchat@pool-68-160-129-10.bstnma.fios.verizon.net] has joined #minecrafthelp
#1121 [20:53] <mike2> forgot my username
#1122 [20:54] <mike2> im trying to transfer my old account to a new account
#1123 [20:55] <Alexa7> Your old account?
#1124 [20:55] <mike2> yes
#1125 [20:55] <Alexa7> Do you know the email it was assigned to?
#1126 [20:56] <mike2> maffeo.michelle@yahoo.com
#1127 [20:56] <Alexa7> Wowoow don't share it here you have to email the actual support on the mojang website!
#1128 [20:56] <mike2> oh ok thanks
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#1130 [20:57] <catto> i cant play minecraft
#1131 [20:58] <catto> it says Unable to save download
#1132 [20:58] <Alexa7> catto why?
#1133 [20:58] <Alexa7> O
#1134 [20:59] <Alexa7> Try a new world?
#1135 [20:59] <catto> didnt work
#1136 [21:00] <Alexa7> Maybe wait for someone who can actually help you XD I am not a moderator
#1137 [21:00] <catto> oh ok
#1138 [21:00] <Alexa7> I can advice you a little if you want in private dms
#1139 [21:05] <Alexa7> Lmfao can I become one of the helpers I ended up helping people instead of getting my problem fixed XDDD
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#1141 [21:21] * DrKens [webchat@180.242.205.234] has joined #minecrafthelp
#1142 [21:21] <DrKens> hello
#1143 [21:22] <DrKens> can u help me with my login error
#1144 [21:22] <DrKens> i cant login when i click the LOGIN button
#1145 [21:22] <DrKens> my mojang email : minecraftakun1009@gmail.com
#1146 [21:28] * catto [webchat@fixed-187-189-207-35.totalplay.net] has quit. (Quit: webchat.esper.net)
#1147 [21:28] <asdf> ??> DrKens account/forgot-password
#1148 [21:29] * kaze [webchat@181-21-31-34.speedy.com.ar] has joined #minecrafthelp
#1149 [21:29] <asdf> ??> DrKens account/forgot-pw
#1150 [21:30] <asdf> ??> DrKens account/reset-password
#1151 [21:30] <Mightyena> DrKens: If you need to reset your password, head to https://account.mojang.com/password. You will receive an email with password reset instructions inside.
#1152 [21:30] <Mightyena> DrKens: If you use minecraft.net accounts (you use your username to log in), the account now must be migrated first.
#1153 [21:31] <asdf> ??> DrKens ask/accounts/!
#1154 [21:31] <Mightyena> DrKens: Our volunteers cannot troubleshoot account issues. If you are having an issue with your account, try looking at the general account troubleshooting page: https://is.gd/mc_acct
#1155 [21:31] <Mightyena> DrKens: If you're still having trouble, we cannot help you further here, please contact mojang.
#1156 [21:32] <kaze> hello my problem is that when I enter the nether the game is loading and I can not enter
#1157 [21:32] <kaze> I already tried desistalando and also f3 + a
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#1160 [21:42] <kaze> pls respond
#1161 [21:42] <kaze> xd
#1162 [21:45] * Taylinth [webchat@ro-esr1-74-215-251-76.fuse.net] has joined #minecrafthelp
#1163 [21:46] <asdf> no idea, maybe someone will eventually
#1164 [21:47] <kaze> it happens since version 1.14 or around
#1165 [21:48] <asdf> maybe your game log gives a hint
#1166 [21:48] * Sadmilk [webchat@cpe-45-48-235-187.socal.res.rr.com] has joined #minecrafthelp
#1167 [21:49] * Chewy [webchat@ool-182c88e2.dyn.optonline.net] has joined #minecrafthelp
#1168 [21:49] <Taylinth> Having issues with account. Haven't played in awhile and tried forgot password link but got no email. Attempted to create an account and it let me make one on the email that should have already been in use. I even have the "your minecraft account has been migrated to a mojang account" email I got last year. Any ideas where to start with this?
#1169 [21:50] <Chewy> I got the same thing tay
#1170 [21:50] <Sadmilk> Having trouble migrating my account, I purchased minecraft long time ago with this email and i still have the email to confirm this. But when I try to migrate it tells me i need to use a premium account? Doesn't purchasing minecraft make it premium. Also when i try to log in it always tells me wrong password even after i change my password
#1171 [21:51] <asdf> ?? tools/hjt
#1172 [21:51] <Mightyena> tools/hjt: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1173 [21:51] <Mightyena> tools/hjt: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1174 [21:51] <kaze> that problem prevents me from playing
#1175 [21:51] <Taylinth> I know I bought minecraft back in 2010 or so, I'm assuming those copies were transferred into whatever the current account system is?
#1176 [21:52] <kaze> I will wait for the next update waiting for solutions
#1177 [21:52] <asdf> it is just you afaik
#1178 [21:53] <asdf> we are on 1.14.4 and the nether worked
#1179 [21:53] <asdf> you said 1.14
#1180 [21:53] <asdf> try the latest version
#1181 [21:53] <kaze> 1.14 onwards
#1182 [21:54] <asdf> 1.14.4?
#1183 [21:54] <kaze> yeh
#1184 [21:54] <asdf> ok
#1185 [21:54] <asdf> you should check the debug log
#1186 [21:54] <Sadmilk> Having trouble migrating my account, I purchased minecraft long time ago with this email and i still have the email to confirm this. But when I try to migrate it tells me i need to use a premium account? Doesn't purchasing minecraft make it premium. Also when i try to log in it always tells me wrong password even after i change my password
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#1188 [21:55] <kaze> where
#1189 [21:55] <kaze> ?
#1190 [21:55] <asdf> in the launcher settings, enable the log window
#1191 [21:56] <asdf> play using fullscreen off
#1192 [21:56] <asdf> when you try the nether switch to the log and check debug. look at the last lines
#1193 [21:57] <asdf> hopefully it gives you a clue
#1194 [21:58] <asdf> ??> Sadmilk account/send-email
#1195 [21:58] <Mightyena> Sadmilk: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1196 [21:58] <Mightyena> Sadmilk: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1197 [22:00] <Sadmilk> yea already did, guess all i can do now is wait then
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#1199 [22:01] <asdf> ??> Sadmilk tools/hjt
#1200 [22:01] <Mightyena> Sadmilk: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1201 [22:01] <Mightyena> Sadmilk: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
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#1204 [22:09] <JetTheBabyCat> When I load up minecraft (launch it) it loads then just stops and when I click anywhere this message pops up - java(TM) binary SE is not responding. I have updated my drivers and reinstalled java and nothing has worked that I have been able to find online.
#1205 [22:10] <asdf> windows?
#1206 [22:11] <JetTheBabyCat> Yes
#1207 [22:11] <asdf> if you use the .msi installer on minecraft.net, it uses the right java
#1208 [22:12] <JetTheBabyCat> Let me try, one sec
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#1213 [22:42] <loissjones13> I am trying to buy minecraft, but when I click "pay" it says Order Status but does not send me a receipt email with the download link.
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#1215 [23:00] <night7> hi I cant log in to my account but I already migrated my account but I wasn't sure what email I used
#1216 [23:00] <night7> i chose forgot my password on all my email and i didn't see em on any accounts
#1217 [23:09] * cesar [webchat@76-226-74-132.lightspeed.hstntx.sbcglobal.net] has joined #minecrafthelp
#1218 [23:09] <cesar> my minecraft fps are low
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#1222 [23:25] <jaquavos> i con't log into my minecraft account
#1223 [23:25] <jaquavos> on my pc atleast
#1224 [23:26] <jaquavos> but i can on mobile
#1225 [23:26] <jaquavos> it keeps putting invalid email or password
#1226 [23:26] <jaquavos> but i've changed my password and i know the emails right
#1227 [23:27] <cesar> nobody asnwers smh
#1228 [23:27] <cesar> nobody asnwers smh
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#1231 [23:46] <Sunny> Hey I am trying to migrate an old minecraft account. I don't remember my username nor do I have my transaction ID. I do however have the old email that I used to create an account. Is there an easy way to get account migrated without having to wait for support. It looks like they are 2 months behind
#1232 [23:50] <GreyVulpine> In short, nope
#1233 [23:52] <Sunny> So just wait for support? lol
#1234 [23:52] <GreyVulpine> Yes
#1235 [23:54] <Sunny> ok thanks
#1236 [23:54] <Sunny> Does it actually take 2 months
#1237 [23:54] <Sunny> ?
#1238 [23:55] <GreyVulpine> They are two months behind
#1239 [23:56] <Sunny> I think i remembered username but it says someone already migrated account wowww