#1 [00:01] <Emily> Hi, my friend bought a Minecraft prepaid card and the code was ripped off along with the scratchy part and we can't redeem it, any suggestions on what to do now? Apologies if this is inappropriate for this chat, I just followed links here and thought maybe this counted as a technical problem haha
#2 [00:02] * SlimeDiamondYT [~SlimeDiam@122-58-90-75-vdsl.sparkbb.co.nz] has quit. (Quit: Something's broken)
#3 [00:02] <GreyVulpine> That'll be something you'll need to talk with the store you got it from
#4 [00:03] <GreyVulpine> If you purchased it with a credit card, you can follow your credit card's customer service to bring up a dispute
#5 [00:04] <Emily> unfortunately, I didn't
#6 [00:05] <Emily> We have most of the code, is there anyone we can contact that can help get the rest of it? as long as we prove we bought it of course
#7 [00:05] <GreyVulpine> The thing is, you can contact mojang support with it, but their ticket backlog is currently 2 months.
#8 [00:06] <Emily> Oh jeez
#9 [00:06] <GreyVulpine> Emily - Send in a support ticket to Mojang's Customer Support using: https://help.mojang.com/customer/portal/emails/new
#10 [00:06] <GreyVulpine> Link's there if you wish to pursue that route
#11 [00:07] <Emily> I do remember trying to contact them about getting an old account back but that must have been like a month and a half ago (said they were still taking tix from april)
#12 [00:08] <Emily> maybe I'll try and wait then and pay my poor friend back haha
#13 [00:08] * GreyVulpine nods
#13 [00:08] * Jump8 [webchat@cpe-75-80-137-14.san.res.rr.com] has quit. (Quit: webchat.esper.net)
#14 [00:08] * capri1722 [webchat@71-218-38-4.hlrn.qwest.net] has joined #minecrafthelp
#15 [00:08] * Jump [webchat@cpe-75-80-137-14.san.res.rr.com] has quit. (Quit: webchat.esper.net)
#16 [00:08] <Emily> thx for replying!
#17 [00:08] * capri1722 [webchat@71-218-38-4.hlrn.qwest.net] has quit. (Client Quit)
#18 [00:08] * capri1722 [webchat@71-218-38-4.hlrn.qwest.net] has quit. (Client Quit)
#19 [00:09] * Emily [webchat@blvlon2411w-lp130-02-64-231-177-119.dsl.bell.ca] has left #minecrafthelp
#20 [00:09] * Stokler [webchat@user-5-173-77-45.play-internet.pl] has joined #minecrafthelp
#21 [00:09] * Stokler [webchat@user-5-173-77-45.play-internet.pl] has quit. (Client Quit)
#22 [00:16] * man [webchat@cpe-101-190-135-53.nb03.nsw.asp.telstra.net] has joined #minecrafthelp
#23 [00:16] <man> Hello
#24 [00:18] <man> Today I bought Minecraft for my MacBook Air, yet every time I go to open the app it says "App quit unexpectedly". How can I fix this
#25 [00:18] <man> ?
#26 [00:18] * WeBareBits [webchat@112.205.250.205.pldt.net] has joined #minecrafthelp
#27 [00:18] <WeBareBits> So Hello
#28 [00:18] <WeBareBits> I got a problem on my account
#29 [00:20] <WeBareBits> so yesterday I changed my username from TheMagicianDonut - WeBareBits so after I change my username uhmm... I cant join any servers it always says not authenticated with Minecraft.net
#30 [00:27] <GreyVulpine> Log out of the launcher and log back in
#31 [00:35] * man [webchat@cpe-101-190-135-53.nb03.nsw.asp.telstra.net] has quit. (Quit: webchat.esper.net)
#32 [00:40] * BILLPC2684 [webchat@d47-69-229-128.nap.wideopenwest.com] has joined #minecrafthelp
#33 [00:42] <BILLPC2684> so ever sence the new launcher came out, i've always hated it and i use OG native java launcher and something happen where all my profiles got converted to the new launcher, is there a way to revert the profiles back so i can use them?
#34 [01:05] * WeBareBits [webchat@112.205.250.205.pldt.net] has quit. (Quit: webchat.esper.net)
#35 [01:26] * Gigla [webchat@81.18.232.200] has joined #minecrafthelp
#36 [01:28] * Gigla [webchat@81.18.232.200] has quit. (Client Quit)
#37 [01:30] * Gigla [webchat@81.18.232.200] has joined #minecrafthelp
#38 [01:30] <Gigla> Am having trouble buying the game from the webpage.
#39 [01:49] * duncan1 [webchat@104-176-15-191.lightspeed.rcsntx.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#40 [01:51] * Skitting [webchat@121-74-142-54.telstraclear.net] has joined #minecrafthelp
#41 [01:51] <Skitting> can anyone please help me
#42 [01:51] <Skitting> ba7888b72413a16a r u tehre
#43 [01:52] * Skitting [webchat@121-74-142-54.telstraclear.net] has quit. (Client Quit)
#44 [01:53] * Skitting [webchat@121-74-142-54.telstraclear.net] has joined #minecrafthelp
#45 [01:53] <Skitting> anyone?
#46 [01:53] <Skitting> is anyone there?
#47 [02:00] * asdf [~asdf@67.142.112.240] has joined #minecrafthelp
#48 [02:01] * asdf_ [~asdf@67.142.112.240] has quit. (Read error: Connection reset by peer)
#49 [02:01] * Skitting [webchat@121-74-142-54.telstraclear.net] has quit. (Quit: webchat.esper.net)
#50 [02:16] * BILLPC2684 [webchat@d47-69-229-128.nap.wideopenwest.com] has quit. (*.net *.split)
#51 [02:16] * Ooof [webchat@cpe-70-122-211-242.tx.res.rr.com] has quit. (*.net *.split)
#52 [02:16] * Wiganation [webchat@114.108.249.203] has quit. (*.net *.split)
#53 [02:16] * joshi [webchat@p2E585CBA.dip0.t-ipconnect.de] has quit. (*.net *.split)
#54 [02:16] * Forgotten_Demon_ [webchat@c-73-13-26-152.hsd1.pa.comcast.net] has quit. (*.net *.split)
#55 [02:16] * Delaxarnyazer [~Delaxarny@eacdc.the-eac.nl] has quit. (*.net *.split)
#56 [02:16] * bildramer [~bildramer@athedsl-361768.home.otenet.gr] has quit. (*.net *.split)
#57 [02:16] * clarjon1 [~clarjon1@23-248-49-204.tpia.execulink.com] has quit. (*.net *.split)
#58 [02:16] * Guest42438 [~Capfan67@irc.urielsalis.me] has quit. (*.net *.split)
#59 [02:16] * zkxs [zkxs@2600:8804:8043:3f00::1:1] has quit. (*.net *.split)
#60 [02:16] * payonel [~payonel@2607:5300:203:51d5::bad:c0de] has quit. (*.net *.split)
#61 [02:16] * Pugabyte [~Pugabyte@2607:5300:60:1f3e::] has quit. (*.net *.split)
#62 [02:16] * DG-StolenNick [~quassel@vps.dope.ghoti.me] has quit. (*.net *.split)
#63 [02:16] * Red_M [~potato@103.25.58.97] has quit. (*.net *.split)
#64 [02:16] * knu_ [~knu@v055125.ppp.asahi-net.or.jp] has quit. (*.net *.split)
#65 [02:16] * willies952002 [~willies95@irc.domnian.com] has quit. (*.net *.split)
#66 [02:16] * deathspawn [deathspawn@like.share.subscribe.click.bell.join.squad.follow.poxifide.net] has quit. (*.net *.split)
#67 [02:16] * knife [b3nk@killin.us] has quit. (*.net *.split)
#68 [02:16] * thoolihan [~thoolihan@cpe-173-88-146-249.neo.res.rr.com] has quit. (*.net *.split)
#69 [02:16] * c^ [chip@thor.starbs.net] has quit. (*.net *.split)
#70 [02:16] * langkid1 [~langkid1@2604:180:0:ce:5f69:7263::] has quit. (*.net *.split)
#71 [02:16] * NickG365 [~NickG365@2607:5300:60:6e29:472:6425:3773:0] has quit. (*.net *.split)
#72 [02:16] * Dire [sid231118@id-231118.stonehaven.irccloud.com] has quit. (*.net *.split)
#73 [02:16] * clienthax_ [sid14726@id-14726.charlton.irccloud.com] has quit. (*.net *.split)
#74 [02:16] * ba7888b72413a16a [~ba7888b72@66.109.211.150] has quit. (*.net *.split)
#75 [02:16] * benhunter09 [Ben@2600:3c01:e001:3999::900] has quit. (*.net *.split)
#76 [02:16] * Afootpluto [Afootpluto@2600:3c01:e001:3960::6] has quit. (*.net *.split)
#77 [02:16] * Hobby [Hobbyboy@jupiter.hobbyboy.uk] has quit. (*.net *.split)
#78 [02:16] * _123DMWM [~123DMWM@204.44.116.105] has quit. (*.net *.split)
#79 [02:16] * kimberlythegeek [~sid1310@default-nat.fw1.mdc1.mozilla.com] has quit. (*.net *.split)
#80 [02:16] * Marzenia [~marzenia@cuddles.missmarzenia.com] has quit. (*.net *.split)
#81 [02:16] * mindkeep [~mindkeep@c-24-8-35-127.hsd1.co.comcast.net] has quit. (*.net *.split)
#82 [02:16] * GingerGeek [~Zed@droplet.gingergeek.co.uk] has quit. (*.net *.split)
#83 [02:16] * S [spydar007@spydar007.com] has quit. (*.net *.split)
#84 [02:16] * Dragonene___ [sid5314@charlton.irccloud.com] has quit. (*.net *.split)
#85 [02:16] * kashike [kashike@is.sleeping.in.the.kingdom.of.kandarin.xyz] has quit. (*.net *.split)
#86 [02:16] * iceiix [Elite22036@sigma.elitebnc.org] has quit. (*.net *.split)
#87 [02:16] * combro2k [~combro2k@mail.vmaurik.nl] has quit. (*.net *.split)
#88 [02:16] * Pyrus [~pyrus@coffee-break.at] has quit. (*.net *.split)
#89 [02:16] * cyphase [~cyphase@c-73-222-118-114.hsd1.ca.comcast.net] has quit. (*.net *.split)
#90 [02:16] * ivan` [~ivan@static.38.6.217.95.clients.your-server.de] has quit. (*.net *.split)
#91 [02:16] * AKTheKnight [sid155133@id-155133.hathersage.irccloud.com] has quit. (*.net *.split)
#92 [02:16] * lol768 [lol768@catastrophe.esper.net] has quit. (*.net *.split)
#93 [02:16] * gartral|away [~gartral@162.243.117.98] has quit. (*.net *.split)
#94 [02:16] * phroa [~phroa@173.254.236.155] has quit. (*.net *.split)
#95 [02:16] * cooldude [~cooldude1@server-172-81-182-182.blackhole.mycooldude.info] has quit. (*.net *.split)
#96 [02:16] * osuka [~osuka@2604:a880:0:1010::20:1] has quit. (*.net *.split)
#97 [02:16] * eglantines [~restless@103.107.132.2] has quit. (*.net *.split)
#98 [02:16] * TheSilentLink [~TheSilent@2a00:23c5:c184:4000:a602:5094:f13f:71d4] has quit. (*.n)
#99 [02:16] * grandrolf [~grandrolf@13.69.120.247] has quit. (*.net *.split)
#100 [02:16] * md_5 [~md_5@marius.md-5.net] has quit. (*.net *.split)
#101 [02:16] * pico [pico@stuff.picocom.net] has quit. (*.net *.split)
#102 [02:16] * angular_mike_2 [sid45533@id-45533.brockwell.irccloud.com] has quit. (*.net *.split)
#103 [02:16] * Duck_ [~Duck@ip-22-199-44.static.duckspike.net] has quit. (*.net *.split)
#104 [02:16] * Shy [svennieke@celbts.net] has quit. (*.net *.split)
#105 [02:16] * nate [~NBishop@bounce.nbishop.name] has quit. (*.net *.split)
#106 [02:16] * Padawan [sid55177@id-55177.brockwell.irccloud.com] has quit. (*.net *.split)
#107 [02:16] * GrygrFlzr [~GrygrFlzr@2001:41d0:a:6287::6] has quit. (*.net *.split)
#108 [02:16] * Ishaq [~Ishaq@2001:1af8:4700:a110:1::f00d] has quit. (*.net *.split)
#109 [02:16] * rymate1234 [~rymate123@too.cool.for.ipv4.at.rymate.co.uk] has quit. (*.net *.split)
#110 [02:16] * Anna [anna@borealis.voxelstorm.com] has quit. (*.net *.split)
#111 [02:16] * xnrand [xnrand@2a01:4f8:202:62c8:786e:7261:6e64:0] has quit. (*.net *.split)
#112 [02:16] * xandaros [~xandaros@185.35.77.23] has quit. (*.net *.split)
#113 [02:16] * RyanKnack [RyanKnack@amber.bhs.qc.ca.ryanknack.pw] has quit. (*.net *.split)
#114 [02:16] * gothroach [~gothroach@kiss.the.whip.0xf.org] has quit. (*.net *.split)
#115 [02:16] * Ares [Ares@cpe-10-10-10-1.neo.res.rr.com] has quit. (*.net *.split)
#116 [02:16] * Lord_of_Life_ [~Lord@46.217.56.233] has quit. (*.net *.split)
#117 [02:16] * lead_pipe23 [~Lead@38.29.184.194] has quit. (*.net *.split)
#118 [02:16] * Greymagic27 [~greymagic@irc.urielsalis.me] has quit. (*.net *.split)
#119 [02:16] * Quavelen [~Quavelen@irc.urielsalis.me] has quit. (*.net *.split)
#120 [02:16] * Lildirt [~Lildirt@mail.lildirt.com] has quit. (*.net *.split)
#121 [02:16] * DemonWav [~DemonWav@2607:5300:201:3100::1b01] has quit. (*.net *.split)
#122 [02:16] * AndrewPH [Andrew@staff.allgamer.net] has quit. (*.net *.split)
#123 [02:16] * AG_Clinton [Clinton@staff.allgamer.net] has quit. (*.net *.split)
#124 [02:16] * lauren [sid187733@id-187733.hathersage.irccloud.com] has quit. (*.net *.split)
#125 [02:16] * Clarkcj [sid19766@id-19766.ealing.irccloud.com] has quit. (*.net *.split)
#126 [02:16] * bl0m1 [sid314902@id-314902.charlton.irccloud.com] has quit. (*.net *.split)
#127 [02:23] * cccc [webchat@cpe-74-129-195-92.kya.res.rr.com] has joined #minecrafthelp
#128 [02:24] <cccc> whenever I start Minecraft it just stops at the loading with the majong on the screen
#129 [02:41] * jinhanlegend69 [webchat@169.125.49.60.jb03-home.tm.net.my] has joined #minecrafthelp
#130 [02:42] <jinhanlegend69> hi i cant buy minecraft
#131 [02:42] * joshi [webchat@p2E585CBA.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#132 [02:42] <jinhanlegend69> i have type all the correct credit card details, and my bank accepts oversea transactions
#133 [02:56] * Bassoopioka [webchat@195.236.107.240] has joined #minecrafthelp
#134 [02:56] * chromebook [webchat@c-76-122-156-28.hsd1.mi.comcast.net] has joined #minecrafthelp
#135 [02:56] <chromebook> hello?
#136 [02:58] * chromebook [webchat@c-76-122-156-28.hsd1.mi.comcast.net] has quit. (Client Quit)
#137 [03:10] * _Tekuu_ [webchat@91-167-134-1.subs.proxad.net] has joined #minecrafthelp
#138 [03:10] <_Tekuu_> Hi
#139 [03:12] <_Tekuu_> I haven't played minecraft for years but I bought it and I can't remember at all my login e-mail or password. Could you help me ? I just remember my in game name and skin
#140 [03:16] <Bassoopioka> Hello i have a problem with console when i type "/give myname granite 10" minecraft does not recognize the command "there is no such item with name" but for example "/give myname dirt 10" works fine im running 1.12.2 with forge and optofine mods IC2 and light level overlay can some one help
#141 [03:18] <Andrio> Bassoopioka, in 1.12 you must use /give @s stone 10 1
#142 [03:18] <Andrio> ??> _Tekuu_ account/forgot-email
#143 [03:18] <Mightyena> _Tekuu_: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#144 [03:20] <Bassoopioka> Andrio thank you very much =)
#145 [03:20] <Andrio> no problem.
#146 [03:20] <Andrio> no problem.
#147 [03:21] * Bassoopioka [webchat@195.236.107.240] has left #minecrafthelp
#148 [03:21] * Skitting [webchat@121-74-142-54.telstraclear.net] has joined #minecrafthelp
#149 [03:22] <Skitting> ba7888b72413a16a hey
#150 [03:25] <_Tekuu_> Okay; I found my email but do not have access to it anymore and I don't remember the answer of the 3 questions
#151 [03:26] <Andrio> ??> _Tekuu_ account/send-email
#152 [03:26] <Mightyena> _Tekuu_: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#153 [03:26] <Mightyena> _Tekuu_: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#154 [03:27] <_Tekuu_> I bought this years ago, I don't have transaction ID anymore
#155 [03:28] <ba7888b72413a16a> _Tekuu_: is it possible you have an archive of the email inbox
#156 [03:29] <_Tekuu_> Yeah but I forgot the pass of the email box XD
#157 [03:29] <ba7888b72413a16a> if you have a backup of the inbox, you can search for "minecraft purchase complete" in the subject
#158 [03:29] * Lord_of_Life [~Lord@77.28.123.112] has joined #minecrafthelp
#159 [03:29] <ba7888b72413a16a> otherwise your only other way to confirm ownership of the account is to provide proof of the original payment
#160 [03:30] <ba7888b72413a16a> i.e. screenshot of paypal or something
#161 [03:31] <_Tekuu_> It is too old for me to have proof...
#162 [03:32] * Lord_of_Life_ [~Lord@46.217.56.233] has quit. (Ping timeout: 202 seconds)
#163 [03:32] <ba7888b72413a16a> _Tekuu_: well, nobody knows exactly what they accept for proof of account ownership
#164 [03:32] <ba7888b72413a16a> so it's worth sending a message with everything you can find
#165 [03:33] <ba7888b72413a16a> with the page that Andrio gave you
#166 [03:49] * Wiganation [webchat@114.108.249.203] has quit. (Quit: webchat.esper.net)
#167 [03:50] * _Tekuu_ [webchat@91-167-134-1.subs.proxad.net] has quit. (Quit: webchat.esper.net)
#168 [04:16] * Zuba21 [webchat@line-6694.dyn.kponet.fi] has joined #minecrafthelp
#169 [04:16] * nikolas [webchat@151.54.144.9] has joined #minecrafthelp
#170 [04:17] <Zuba21> Hello, so I have a minecraft account that was bought on 2015 or something and now i want to play but cannot remember the email it was linked to
#171 [04:17] <Zuba21> nor do i remember the password
#172 [04:18] <jinhanlegend69> can someone pls help me? i cant buy minecraft
#173 [04:18] * Zuba21 [webchat@line-6694.dyn.kponet.fi] has quit. (Client Quit)
#174 [04:19] <nikolas> good morning I ask for the reimbursement of the game purchased on the official website due to malfunctioning, the game does not give me the chance to play smoothly and also entering the nether portal it completely freezes and makes me recompress from the last save .. I request repayment please
#175 [04:33] * lynx [webchat@178-117-167-133.access.telenet.be] has joined #minecrafthelp
#176 [04:34] * lynx is now known as Guest39283
#177 [04:35] <Guest39283> hi its now two months that if I want to play on a server I always get : failed to login, the servers are currently down for maintenance; Can someone help me
#178 [04:39] * Akos_Gyenge [webchat@178.138.34.127] has joined #minecrafthelp
#179 [04:39] * Akos_Gyenge [webchat@178.138.34.127] has quit. (Client Quit)
#180 [04:45] * cantlogin [webchat@104.143.92.154] has joined #minecrafthelp
#181 [04:46] * BILLPC2684 [webchat@d47-69-229-128.nap.wideopenwest.com] has quit. (Quit: webchat.esper.net)
#182 [04:46] * Pasha [webchat@31-28-210-190.domolink.elcom.ru] has joined #minecrafthelp
#183 [04:48] * fengapapi [~fengapapi@host-37-191-234-83.lynet.no] has joined #minecrafthelp
#184 [04:51] * nikolas [webchat@151.54.144.9] has quit. (Quit: webchat.esper.net)
#185 [04:51] <cantlogin> Hey, I can't login to minecraft java edition on windows 10
#186 [04:51] <cantlogin> I tried emailing support, and they've still not responded
#187 [04:53] <Pasha> Hello, I have a problem. On site minecraft.net not works "Log in"button.
#188 [04:54] * bialyj [webchat@port-92-196-189-6.dynamic.qsc.de] has joined #minecrafthelp
#189 [04:55] <bialyj> i have an issue with reedeming minecraft java edition code. it says this code has been already used but i didnt use it. What can i do?
#190 [04:57] * bialyj [webchat@port-92-196-189-6.dynamic.qsc.de] has quit. (Client Quit)
#191 [05:03] * minecraft_legend [webchat@cpe-90-157-239-209.dynamic.amis.net] has joined #minecrafthelp
#192 [05:03] * minecraft_legend [webchat@cpe-90-157-239-209.dynamic.amis.net] has quit. (Client Quit)
#193 [05:16] * PPS [webchat@ip56569327.adsl-surfen.hetnet.nl] has joined #minecrafthelp
#194 [05:17] <PPS> my game keeps crashing after I start it up
#195 [05:18] <PPS> I cant play anymore because of this
#196 [05:20] * TheSilentLink [~TheSilent@2a00:23c5:c184:4000:a602:5094:f13f:71d4] has quit. (Quit: Good Bye! My bouncer has probably crashed or lost connection to the internet...)
#197 [05:30] * TheSilentLink [~TheSilent@host165-120-140-39.range165-120.btcentralplus.com] has joined #minecrafthelp
#198 [05:30] * GNoden [webchat@cpc81988-leic18-2-0-cust161.8-1.cable.virginm.net] has joined #minecrafthelp
#199 [05:30] <GNoden> can anyone help with the following error:
#200 [05:30] <GNoden> The game crashed whilst initializing game
#201 [05:30] <GNoden> Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
#202 [05:30] * Absol kicked GNoden from #minecrafthelp (Reason: Noden :Stop spamming)
#203 [05:33] <PPS> I have the same thing
#204 [05:34] <PPS> My game keeps crashing can anyone help?
#205 [05:38] * PPS [webchat@ip56569327.adsl-surfen.hetnet.nl] has quit. (Quit: webchat.esper.net)
#206 [05:39] * DarkNoddy [~mordi@ti0020a400-2810.bb.online.no] has joined #minecrafthelp
#207 [05:43] * Ruud [webchat@ip56545c12.speed.planet.nl] has joined #minecrafthelp
#208 [05:44] <Ruud> Hello i am trying to make a purchase of 10 cents for the parent check but we doet have visa MasterCard or american express
#209 [05:45] * Ooof [webchat@cpe-70-122-211-242.tx.res.rr.com] has quit. (Quit: webchat.esper.net)
#210 [05:47] * ReinierTheGhost [webchat@d159209.upc-d.chello.nl] has joined #minecrafthelp
#211 [05:48] <ReinierTheGhost> hello my Minecraft keeps crashing, and the only error I get is this: Process crashed with exit code -1073740791
#212 [05:48] * Ruud [webchat@ip56545c12.speed.planet.nl] has quit. (Quit: webchat.esper.net)
#213 [05:49] <ReinierTheGhost> what causes this crash? and how do I fix it?
#214 [05:49] <ReinierTheGhost> what causes this crash? and how do I fix it?
#215 [05:50] * ReinierTheGhost [webchat@d159209.upc-d.chello.nl] has left #minecrafthelp
#216 [05:53] * jinhanlegend69 [webchat@169.125.49.60.jb03-home.tm.net.my] has quit. (Quit: webchat.esper.net)
#217 [06:01] * Grimmithy [webchat@c-73-89-22-84.hsd1.ct.comcast.net] has joined #minecrafthelp
#218 [06:01] <Grimmithy> Hi, can i get some help with an account migration problem?
#219 [06:02] * Pasha [webchat@31-28-210-190.domolink.elcom.ru] has quit. (Quit: webchat.esper.net)
#220 [06:02] * Pasha [webchat@31-28-210-190.domolink.elcom.ru] has joined #minecrafthelp
#221 [06:04] <Pasha> Hello, I have a problem. On the website minecraft.net not working the button "Log in".
#222 [06:27] * Grimmithy [webchat@c-73-89-22-84.hsd1.ct.comcast.net] has quit. (Quit: webchat.esper.net)
#223 [06:28] * Nova_Bl4de [webchat@cpc95128-newt39-2-0-cust490.19-3.cable.virginm.net] has joined #minecrafthelp
#224 [06:28] * KarM [webchat@89-151-211.225.3p.ntebredband.no] has joined #minecrafthelp
#225 [06:28] <KarM> Hi.
#226 [06:30] <Nova_Bl4de> hi, i own a minecraft server and whenever i try and join with my friends it displays: io.netty.channel.AbstractChannel$AnnotatedConnectExeption: Connection timed out: no further information. can someone help?
#227 [06:30] <KarM> I cant seem to login into my account, and then i tried to reset my password. but i cant get the email from mojang, where it says " Click here to reset your password" etc..
#228 [06:31] <KarM> Do you use the minecraft realms servers?
#229 [06:33] * A [webchat@c114-77-174-158.rochd21.qld.optusnet.com.au] has joined #minecrafthelp
#230 [06:34] * A [webchat@c114-77-174-158.rochd21.qld.optusnet.com.au] has quit. (Client Quit)
#231 [06:35] * _Mitya_ [webchat@46.8.126.29] has joined #minecrafthelp
#232 [06:36] * _Mitya_ [webchat@46.8.126.29] has quit. (Client Quit)
#233 [06:38] <Nova_Bl4de> no i use normal serversd
#234 [06:38] <Nova_Bl4de> *servers
#235 [06:54] <KarM> what host?
#236 [07:01] <Nova_Bl4de> i host it on my pc i dont use hosts
#237 [07:03] <Andrio> Nova_Bl4de, have you set up port forwarding?
#238 [07:03] <Nova_Bl4de> yup
#239 [07:04] * fengapapi [~fengapapi@host-37-191-234-83.lynet.no] has joined #minecrafthelp
#240 [07:04] <Nova_Bl4de> it was working perfectly working yesterday
#241 [07:04] <Nova_Bl4de> i cant type lol, you get what i mean right?
#242 [07:05] <Nova_Bl4de> it was working perfectly yesterday
#243 [07:11] <Nova_Bl4de> Andrio do you know what to do?
#244 [07:15] <KarM> but i need some help with this. I cant seem to login into my account, and then i tried to reset my password. but i cant get the email from mojang, where it says " Click here to reset your password" etc..
#245 [07:17] <Nova_Bl4de> u should probs contact microsoft support or something not this chat lol
#246 [07:20] <Andrio> KarM, checked your spam folder?
#247 [07:20] <Andrio> Nova_Bl4de, double-check your port forwarding settings.
#248 [07:20] <Andrio> your local or public IP address may have changed.
#249 [07:20] <Nova_Bl4de> ok
#250 [07:21] <Nova_Bl4de> nope they are the same
#251 [07:22] <Nova_Bl4de> there is nothing wrong with it
#252 [07:22] <Nova_Bl4de> wait, my dns records or port forward settings?
#253 [07:25] <Andrio> Both.
#254 [07:26] <Nova_Bl4de> ok ill sheck my port forward settings
#255 [07:26] <Nova_Bl4de> *check
#256 [07:33] <Nova_Bl4de> its still the same
#257 [07:33] <Nova_Bl4de> there is nothing wrong with the port forwarding or dns record settings
#258 [07:34] <Andrio> Can you tell me the hostname?
#259 [07:34] <Nova_Bl4de> what do you mean hostname?
#260 [07:35] <Andrio> of the server
#261 [07:35] <Nova_Bl4de> the company that hosts my server eg mcprohosting?
#262 [07:35] <Andrio> How are you trying to join the server?
#263 [07:35] <Nova_Bl4de> i dont have one, i host at home
#264 [07:35] <Nova_Bl4de> im using my domain
#265 [07:36] <Nova_Bl4de> that i linked with my dns records
#266 [07:37] * xUgOx [webchat@168.124.77.83.dynamic.wline.res.cust.swisscom.ch] has joined #minecrafthelp
#267 [07:37] <Nova_Bl4de> it still says io.netty.channel.AbstractChannel$AnnotatedConnectExeption: Connection timed out: no further information
#268 [07:38] <Nova_Bl4de> also the console keeps saying "the server is running {number} milliseconds behind"
#269 [07:42] <Nova_Bl4de> Andrio Hello?
#270 [07:43] <Andrio> Nova_Bl4de, what DNS name are you using?
#271 [07:43] <Nova_Bl4de> what do you mean?
#272 [07:43] <Nova_Bl4de> the domain?
#273 [07:43] <Andrio> Sure, yeah.
#274 [07:44] <Nova_Bl4de> why do you need to know that?
#275 [07:45] * Jamy94 [webchat@i577BC142.versanet.de] has joined #minecrafthelp
#276 [07:46] <Jamy94> Mein Account ist nicht mehr vorhanden
#277 [07:48] <Andrio> To check whether it looks ok from my end.
#278 [07:48] * Charlie [webchat@cpc105528-brad21-2-0-cust41.17-1.cable.virginm.net] has joined #minecrafthelp
#279 [07:49] <Nova_Bl4de> what? why would it be differnt for you? and how would you check if it "looks good"
#280 [07:49] <Nova_Bl4de> it doesnt work for me or any of my friends
#281 [07:49] * cantlogin [webchat@104.143.92.154] has quit. (Quit: webchat.esper.net)
#282 [07:49] <KarM> Andrio dude, ive checked everything... but when i sent a support ticket then i got an email from them..
#283 [07:50] <Charlie> Hello! So I'm unable to launch Minecraft through the launcher. I keep getting "Process crashed with exit code -1073741819". Now, I've updated my NVIDIA drivers, uninstalled and reinstalled Java, uninstalled and reinstalled the minecraft launcher, restarted a bunch of times - nothing is working. Anyone got any ideas?
#284 [07:51] <Jamy94> I bought the game and can only play the demo
#285 [07:51] * asdf [~asdf@67.142.112.240] has quit. (Read error: Connection reset by peer)
#286 [07:52] <Andrio> KarM, ok?
#287 [07:52] <Nova_Bl4de> Andrio what do i do?
#288 [07:53] <Andrio> oh*
#289 [07:53] <KarM> Andrio, so what els do i do then?
#290 [07:53] <Andrio> ??> KarM account/email-missing
#291 [07:53] <Mightyena> KarM: If you are not getting emails from Mojang, please read this article for common reasons for that: https://help.mojang.com/customer/portal/articles/542001-cannot-get-mojang-system-emails
#292 [07:53] <Mightyena> KarM: Please be aware that emails can take up to two hours to arrive. Some ISP email providers like AOL, Comcast, Gmx and General-purpose email providers like Hotmail have known issues with dropping Mojang emails. If you use one of those, use another provider like Gmail.
#293 [07:53] <Mightyena> KarM: If none of this helps, you may need to contact Mojang. If you do, make sure you receive a confirmation email after sending an account support request.
#294 [07:54] <KarM> ive checked that prob like 10times
#295 [07:54] <KarM> the account worked fine last week...
#296 [07:56] <Nova_Bl4de> Andrio Hello?
#297 [07:57] <Andrio> Nova_Bl4de, can you join with the local IP address?
#298 [07:57] <Nova_Bl4de> i cant join with any ip
#299 [07:57] <Nova_Bl4de> i can join other servers
#300 [07:57] <Nova_Bl4de> i can join other serversr
#301 [07:57] <Nova_Bl4de> just not mine
#302 [07:58] <KarM> Andrio, but do Mojang answer today? On the email i sent
#303 [07:58] <Andrio> Nova_Bl4de, not even localhost?
#304 [07:58] <Nova_Bl4de> i can join with my ip4 address
#305 [07:59] <Nova_Bl4de> just not the puplic ip
#306 [08:00] <Andrio> ??> KarM account/send-email/wait-time
#307 [08:00] <Mightyena> KarM: Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: https://help.mojang.com/customer/portal/articles/359446
#308 [08:00] * dhe [webchat@220-245-22-201.static.tpgi.com.au] has joined #minecrafthelp
#309 [08:00] <Andrio> Nova_Bl4de, that may be because most ISPs don't let you connect to yourself that way.
#310 [08:01] <dhe> erm Hi
#311 [08:01] <dhe> i need help with migrating my account please
#312 [08:01] * EE [webchat@35.85-85-40.dynamic.clientes.euskaltel.es] has joined #minecrafthelp
#313 [08:01] <Nova_Bl4de> Andrio yea but my friends cant join
#314 [08:02] * dhe [webchat@220-245-22-201.static.tpgi.com.au] has quit. (Client Quit)
#315 [08:02] <Nova_Bl4de> Andrio and i could join with my domain before
#316 [08:04] <Andrio> Nova_Bl4de, and you've checked that your hostname resolves to the correct IP address and your port forwarding is correct?
#317 [08:04] <Nova_Bl4de> yea
#318 [08:05] <Nova_Bl4de> the domain name should be linked to my public ip right?
#319 [08:05] <Nova_Bl4de> thats what worked before
#320 [08:05] <Andrio> Yes.
#321 [08:05] <Nova_Bl4de> yea so everything is correct
#322 [08:06] <Nova_Bl4de> what could be the problem?
#323 [08:06] <Nova_Bl4de> i had a windows update last night
#324 [08:06] <Nova_Bl4de> could it be that?
#325 [08:06] <Nova_Bl4de> since it worked before the update
#326 [08:06] <Andrio> Unlikely, unless that somehow reset your firewall settings.
#327 [08:07] <Nova_Bl4de> what should my firewall settings be like?
#328 [08:07] * KarM [webchat@89-151-211.225.3p.ntebredband.no] has quit. (Quit: webchat.esper.net)
#329 [08:08] <Nova_Bl4de> and should i restart my server after changing them?
#330 [08:09] <Nova_Bl4de> that may be the problem
#331 [08:10] * x6 [webchat@cpc105528-brad21-2-0-cust41.17-1.cable.virginm.net] has joined #minecrafthelp
#332 [08:10] <Andrio> Should allow through the Java installation used by Minecraft.
#333 [08:10] * x6 [webchat@cpc105528-brad21-2-0-cust41.17-1.cable.virginm.net] has quit. (Client Quit)
#334 [08:11] <Jamy94> Andrio can you help me pls?
#335 [08:11] <Nova_Bl4de> it was ticked off somehow
#336 [08:11] <Nova_Bl4de> i re ticked it
#337 [08:11] <Nova_Bl4de> and restarted the server
#338 [08:11] <Nova_Bl4de> it might work now?
#339 [08:11] <Andrio> ??> Jamy94 lang/DE
#340 [08:11] <Mightyena> Jamy94: Wir sprechen hier nur Englisch. Falls du kein Englisch kannst, empfehlen wir dir, einen automatischen Übersetzer (z.B. https://translate.google.com/#de/en) zu verwenden.
#341 [08:11] <Andrio> It might
#342 [08:12] <Jamy94> ok i need help
#343 [08:12] <Nova_Bl4de> i also have the antivirus "Bull gaurd"
#344 [08:13] <Nova_Bl4de> could that intifier?
#345 [08:13] <Nova_Bl4de> cause it still isnt working
#346 [08:13] <Andrio> Nova_Bl4de, possibly.
#347 [08:13] <Andrio> ??> Jamy94 ask
#348 [08:13] <Mightyena> Jamy94: Please don't ask to ask or just say "I need help" - just ask your question or state what you need help with, and be as specific as possible.
#349 [08:13] <Mightyena> Jamy94: If you are unsure if the question is appropriate, just ask it and you will be informed if it is not.
#350 [08:14] <Jamy94> my account is no longer available. I think I was hacked
#351 [08:14] <Nova_Bl4de> would the firewall settings in it intifier?
#352 [08:14] <Andrio> Nova_Bl4de, yes.
#353 [08:16] <Nova_Bl4de> it only says "on or off, auto maticly create rules for known programs,show only importaint notifications and send allowed and denied programs to analysis"
#354 [08:17] <Nova_Bl4de> thats the firewall settings
#355 [08:17] <Nova_Bl4de> is there anything else that would make it not work?
#356 [08:18] <Andrio> ??> Jamy94 account/hacked
#357 [08:18] <Mightyena> Jamy94: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#358 [08:18] <Mightyena> Jamy94: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#359 [08:20] <Jamy94> what is the transaction ID?
#360 [08:20] <Andrio> ??> Jamy94 account/trans-ID
#361 [08:20] <Mightyena> Jamy94: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#362 [08:22] <Charlie> Sorry, does anyone know how to solve error code 1073741819?
#363 [08:23] <Nova_Bl4de> Andrio is there anything else that could be wrong?
#364 [08:25] * asdf [~asdf@67.142.112.240] has joined #minecrafthelp
#365 [08:27] <Nova_Bl4de> hello? Andrio
#366 [08:30] * Jamy94 [webchat@i577BC142.versanet.de] has quit. (Quit: webchat.esper.net)
#367 [08:31] <Nova_Bl4de> Andrio ??
#368 [08:31] <Nova_Bl4de> are you there?
#369 [08:32] <Nova_Bl4de> whatever...
#370 [08:32] <Nova_Bl4de> bye
#371 [08:32] * Nova_Bl4de [webchat@cpc95128-newt39-2-0-cust490.19-3.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#372 [08:41] * Bonuscaptain [webchat@h-67-93.A159.priv.bahnhof.se] has joined #minecrafthelp
#373 [08:42] <Bonuscaptain> Hello, When it start minecraft it says that my driver does not support OPENGL i updated my driver and it did not help
#374 [09:08] * DarkNoddy [~mordi@ti0020a400-2810.bb.online.no] has quit. ()
#375 [09:20] * odedfire [webchat@109-186-204-164.bb.netvision.net.il] has joined #minecrafthelp
#376 [09:21] <odedfire> hi. I bought the game way back in 2011 and I can't get into my account. Not sure how to do so since email password reset does nothing
#377 [09:37] * lassloh [webchat@dyndsl-178-142-240-030.ewe-ip-backbone.de] has joined #minecrafthelp
#378 [09:41] <lassloh> Hi, ive trouble to login in my account, tryed to reset my passwort but the new one doesnt work. I have access to my Mojang.com Account but not to the Gameaccount. it says "Invalid email or password". Any help please?
#379 [09:49] * Pasha [webchat@31-28-210-190.domolink.elcom.ru] has quit. (Quit: webchat.esper.net)
#380 [09:53] * iTwiggyy [webchat@168-137-231-201.fibertel.com.ar] has joined #minecrafthelp
#381 [09:53] * Charlie [webchat@cpc105528-brad21-2-0-cust41.17-1.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#382 [09:54] <iTwiggyy> Hi
#383 [09:54] <iTwiggyy> I've been hacked and my name changed
#384 [10:00] <iTwiggyy> I still have access to my account
#385 [10:00] <iTwiggyy> But I guess the hackers still has access
#386 [10:01] <iTwiggyy> I've changed my e-mail and password
#387 [10:01] <iTwiggyy> The name i'm using in this chat is the name that the hacker used
#388 [10:01] <iTwiggyy> My original name is Fedrer
#389 [10:02] <iTwiggyy> I'd like to know if there is anyway I could be again the only one with access to this account
#390 [10:02] <iTwiggyy> Also I'd like to know from where am I being hacked
#391 [10:02] <iTwiggyy> Hope your soon reply and to know if there is anyway we can solve this problem
#392 [10:03] * iTwiggyy [webchat@168-137-231-201.fibertel.com.ar] has quit. (Quit: webchat.esper.net)
#393 [10:07] * lewistehminerz [webchat@cpc116492-smal17-2-0-cust200.19-1.cable.virginm.net] has joined #minecrafthelp
#394 [10:08] * Waffle [webchat@cpe-174-102-238-118.wi.res.rr.com] has joined #minecrafthelp
#395 [10:09] <lewistehminerz> hi, i've been having issues logging in to my.minecraft.net where the page does not load at all. people who come from a web development background and know about react, i am getting react invariant error 31 "Objects are not valid as a React child (found: Validating access token...)." which is causing the page to not render and me to not be able to l
#396 [10:09] <lewistehminerz> og in to the site. i am using chrome latest.
#397 [10:12] * Maurino [webchat@host-178.19.155-202.pool.intred.it] has joined #minecrafthelp
#398 [10:12] <Maurino> Hello
#399 [10:13] <Maurino> I need help about a question of the game
#400 [10:15] * Maurino [webchat@host-178.19.155-202.pool.intred.it] has quit. (Client Quit)
#401 [10:23] * cccc [webchat@cpe-74-129-195-92.kya.res.rr.com] has quit. (Quit: webchat.esper.net)
#402 [10:26] * Lars_Landsem [webchat@mta-98-29-130-112.columbus.rr.com] has joined #minecrafthelp
#403 [10:28] <Lars_Landsem> I am having trouble connecting to minecraft realms. i have an old account and cannot migrate it, i am unable to log into my email when trying to migrate accounts, i have had to change my password 3 times and it still doesnt let me log in. keeps saying incorrect password.
#404 [10:34] * fengapapi [~fengapapi@host-37-191-234-83.lynet.no] has quit. (Ping timeout: 190 seconds)
#405 [10:34] <Greymagic27> Lars_Landsem, Hey. Let's make sure that nothing on your PC is causing this issue
#406 [10:34] <Greymagic27> ??> Lars_Landsem tools/hjt
#407 [10:34] <Mightyena> Lars_Landsem: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#408 [10:34] <Mightyena> Lars_Landsem: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#409 [10:37] * noob2star [webchat@47.184.11.103] has joined #minecrafthelp
#410 [10:37] <noob2star> Hey, I'm completely unable to upload any world to realms. Every time I try, it fails with an error 500. Is there anything I can do?
#411 [10:39] <Waffle> When ever I launch minecraft javaw.exe stops working and my game crashes
#412 [10:39] <Greymagic27> ??> Waffle av/adwcleaner
#413 [10:39] <Mightyena> Waffle: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#414 [10:39] <Mightyena> Waffle: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#415 [10:40] <Greymagic27> ??> noob2star screenshot
#416 [10:40] <Mightyena> noob2star: To take a screenshot in-game, press F2 while in the game. You should get a notification of the screenshot filename in-game.
#417 [10:40] <Mightyena> noob2star: Screenshots are saved in the "screenshots" folder of the .minecraft folder. To locate your minecraft folder, see ?? launcher/.minecraft
#418 [10:40] <Greymagic27> noob2star, Actually I don't know if that will work if you're in the menus. Follow these steps instead:
#419 [10:40] <Greymagic27> ??> noob2star screenshot/external
#420 [10:40] <Mightyena> noob2star: We need to see a screenshot of what you are describing. Please follow the instructions on this page: https://www.take-a-screenshot.org/
#421 [10:40] <Mightyena> noob2star: After you have taken the screenshot, please go to https://www.imgur.com/. Click the cloud/arrow at the top, and use the interface select the screenshot from your computer, click "Start Upload", then give us the URL you are taken to.
#422 [10:41] <noob2star> https://imgur.com/a/r3KAdH2
#423 [10:41] * Waffle [webchat@cpe-174-102-238-118.wi.res.rr.com] has quit. (Quit: webchat.esper.net)
#424 [10:43] <Greymagic27> noob2star, Can you try another world?
#425 [10:43] <noob2star> This seems to happen with any world
#426 [10:44] <noob2star> I've tried a downloaded backup as well as a completely new world.
#427 [10:46] <Greymagic27> noob2star, Have you tried uploading to the other 2 world slots?
#428 [10:47] <noob2star> Yes; my current active world is in slot 1 and I have tried uploading to both 2 and 3.
#429 [10:47] <noob2star> I have uploaded worlds in the past successfully, if that makes a difference.
#430 [10:47] <Greymagic27> noob2star, Wait for 12 hours then try again. Realms may be having issues right now with uploading worlds
#431 [10:48] <noob2star> Alright, thanks
#432 [10:48] <noob2star> Alright, thanks
#433 [10:48] * noob2star [webchat@47.184.11.103] has left #minecrafthelp
#434 [10:55] * aerosmith [webchat@CPE64777d64b773-CM64777d64b770.cpe.net.cable.rogers.com] has joined #minecrafthelp
#435 [10:55] <aerosmith> Hello?
#436 [10:56] * aerosmith [webchat@CPE64777d64b773-CM64777d64b770.cpe.net.cable.rogers.com] has quit. (Client Quit)
#437 [10:59] * maro [~maro@port-92-196-124-241.dynamic.qsc.de] has joined #minecrafthelp
#438 [11:02] * maro [~maro@port-92-196-124-241.dynamic.qsc.de] has quit. (Client Quit)
#439 [11:07] * SK [webchat@68-202-209-102.res.bhn.net] has joined #minecrafthelp
#440 [11:08] <SK> Hello! I need help with a server. I opened a new one, but online people cannot connect. Error code io.netty.channel.abstractchannel$annotatedconnectexception. I have disabled firewall and opened my own IP address through Radmin VPN, but to no avail.
#441 [11:12] * SK [webchat@68-202-209-102.res.bhn.net] has quit. (Client Quit)
#442 [11:21] * Guilld123 [webchat@mtrlpq4381w-lp130-02-76-66-183-59.dsl.bell.ca] has joined #minecrafthelp
#443 [11:22] <Guilld123> Hi, I would like to know how can I find my email with only my account name and password ?
#444 [11:22] <Greymagic27> Guilld123, Hey. See if this helps:
#445 [11:22] <Greymagic27> ??> Guilld123 account/forgot-email
#446 [11:22] <Mightyena> Guilld123: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#447 [11:28] * Jenosaur [webchat@d173-180-67-52.bchsia.telus.net] has joined #minecrafthelp
#448 [11:28] * Befisu [webchat@174.81.185.53] has joined #minecrafthelp
#449 [11:28] * Befisu [webchat@174.81.185.53] has quit. (Client Quit)
#450 [11:30] <Jenosaur> Hello - running into an issue installing Minecraft Java. Running Window 8.1, ByteFence not installed, no software installed per the conflicting software list, but keep receiving the Unable to Save File error.
#451 [11:31] <Greymagic27> ??> Jenosaur screenshot/external
#452 [11:31] <Mightyena> Jenosaur: We need to see a screenshot of what you are describing. Please follow the instructions on this page: https://www.take-a-screenshot.org/
#453 [11:31] <Mightyena> Jenosaur: After you have taken the screenshot, please go to https://www.imgur.com/. Click the cloud/arrow at the top, and use the interface select the screenshot from your computer, click "Start Upload", then give us the URL you are taken to.
#454 [11:36] * Popgo_Coco [webchat@172-10-233-115.lightspeed.sntcca.sbcglobal.net] has joined #minecrafthelp
#455 [11:37] * jolluuuuh [webchat@mobile-access-bceec8-81.dhcp.inet.fi] has joined #minecrafthelp
#456 [11:38] <Jenosaur> https://imgur.com/a/VopcA63
#457 [11:38] <Greymagic27> ??> Jenosaur av/adwcleaner
#458 [11:38] <Mightyena> Jenosaur: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#459 [11:38] <Mightyena> Jenosaur: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#460 [11:38] <jolluuuuh> #minecrafthelp i cant log in to mc my own pc, but i can log in my friends pc
#461 [11:38] <Greymagic27> jolluuuuh, Hey. Let's make sure nothing on your PC is causing the issue. HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Follow the steps which Mightyena will send below:
#462 [11:38] <Greymagic27> ??> jolluuuuh tools/hjt
#463 [11:38] <Mightyena> jolluuuuh: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#464 [11:38] <Mightyena> jolluuuuh: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#465 [11:40] * jolluuuuh [webchat@mobile-access-bceec8-81.dhcp.inet.fi] has quit. (Client Quit)
#466 [11:43] * Jenosaur [webchat@d173-180-67-52.bchsia.telus.net] has quit. (Quit: webchat.esper.net)
#467 [11:43] <Guilld123> Je suis capable de me connecter a mon compte mojang-minecraft, mais sur le site officiel je ne suis pas capable de me connecter. Qu'est ce que je fais de pas correct ?
#468 [11:44] <Guilld123> Ops, I'll reask in english
#469 [11:44] <Guilld123> I'm able to connect to my minecraft mojang account, but I can't connect to the official site to change my skin. What do I do wrong ?
#470 [11:45] * jolluuuuh [webchat@mobile-access-bceec8-81.dhcp.inet.fi] has joined #minecrafthelp
#471 [11:45] * lassloh [webchat@dyndsl-178-142-240-030.ewe-ip-backbone.de] has quit. (Quit: webchat.esper.net)
#472 [11:47] <Greymagic27> Guilld123, What does it say when you try to login to the minecraft site?
#473 [11:48] <Guilld123> I can't connect on https://www.minecraft.net/fr-fr/
#474 [11:49] <Guilld123> But I can on my mojang account
#475 [11:49] <Greymagic27> Guilld123, What does it say when you try to connect to https://www.minecraft.net/fr-fr/
#476 [11:50] <Guilld123> Email or password is invalid
#477 [11:50] <Guilld123> But I can't be invalid if I am able to connect on mojang account with the same email and password
#478 [11:51] <jolluuuuh> #minecrafthelp https://paste.ubuntu.com/p/6q7v5QrhGY/
#479 [11:51] * Jenosaur [webchat@d173-180-67-52.bchsia.telus.net] has joined #minecrafthelp
#480 [11:51] <Greymagic27> ??> Guilld123 tools/hjt
#481 [11:51] <Mightyena> Guilld123: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#482 [11:51] <Mightyena> Guilld123: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#483 [11:51] <Greymagic27> ??> jolluuuuh win/hosts/edit
#484 [11:51] <Mightyena> jolluuuuh: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#485 [11:51] <Mightyena> jolluuuuh: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#486 [11:51] <Greymagic27> jolluuuuh, Remove any entry containing the word mojang - Save the file by pressing CTRL+S then change your minecraft password
#487 [11:52] <Jenosaur> Mightyena I ran Malwarebytes and it turns out there's something called Segurazo installed on my system, from what I understand it's problematic to uninstall?
#488 [11:52] <Greymagic27> Jenosaur, That's correct. Did malwarebytes remove it for you?
#489 [11:54] <Jenosaur> Greymagic27 It's still in the cleaning process, about ten minutes in. Oddly Malwarebytes didn't actually seem to pick it up, a Segurazo app warning popped up _while_ Malwarebytes was running
#490 [11:55] <Greymagic27> Jenosaur, It should be as simple as going into uninstall a program and uninstalling it that way
#491 [11:55] * Guilld123 [webchat@mtrlpq4381w-lp130-02-76-66-183-59.dsl.bell.ca] has quit. (Quit: webchat.esper.net)
#492 [11:55] <Greymagic27> This could help as it sometimes adds some hidden programs to your PC. This tutorial will show you how to fully remove the program: https://howtoremove.guide/uninstall-segurazo-antivirus/
#493 [11:56] <Jenosaur> Greymagic27 It was preventing it before for some reason but seems to be working now. Really appreciate the help with this, trying to TS this MC install for about three hours
#494 [12:01] * hi [webchat@109.181.68.108] has joined #minecrafthelp
#495 [12:01] <hi> hello
#496 [12:01] * Fox9 [webchat@129-2-180-32.wireless.umd.edu] has joined #minecrafthelp
#497 [12:01] <Greymagic27> hi, Hey. How can we help?
#498 [12:02] <hi> when i try to log into minecraft it wont work
#499 [12:02] <Greymagic27> hi, What does it say when you try?
#500 [12:02] <Fox9> Hi, I was wondering if anyone has had the problem where when you go to reset your password, an email is not sent to your email address. I know I am typing it correctly, but Im not sure why I have that problem
#501 [12:03] <hi> i will send u a screenshot
#502 [12:03] <Greymagic27> ??> Fox9 account/missing-email
#503 [12:03] <Greymagic27> ??> Fox9 account/email-missing
#504 [12:03] <Mightyena> Fox9: If you are not getting emails from Mojang, please read this article for common reasons for that: https://help.mojang.com/customer/portal/articles/542001-cannot-get-mojang-system-emails
#505 [12:03] <Mightyena> Fox9: Please be aware that emails can take up to two hours to arrive. Some ISP email providers like AOL, Comcast, Gmx and General-purpose email providers like Hotmail have known issues with dropping Mojang emails. If you use one of those, use another provider like Gmail.
#506 [12:03] <Mightyena> Fox9: If none of this helps, you may need to contact Mojang. If you do, make sure you receive a confirmation email after sending an account support request.
#507 [12:03] <Fox9> Thx
#508 [12:04] <hi> it says that i have to connect to the internet but i am connected
#509 [12:04] * Grimmithy [webchat@c-73-89-22-84.hsd1.ct.comcast.net] has joined #minecrafthelp
#510 [12:04] * Fox9 [webchat@129-2-180-32.wireless.umd.edu] has quit. (Client Quit)
#511 [12:04] <Grimmithy> Can i get some help with a host migration problem?
#512 [12:04] <Greymagic27> ??> hi tools/hjt
#513 [12:04] <Mightyena> hi: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#514 [12:04] <Mightyena> hi: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#515 [12:04] <Grimmithy> account migration *
#516 [12:04] <Greymagic27> Grimmithy, Hey. What's the issue with it?
#517 [12:05] * hi [webchat@109.181.68.108] has quit. (Client Quit)
#518 [12:06] <Grimmithy> so, this happened back when miencraft switched to microsoft, but for some reason when i go to migrate my account, it tells me that the account has already been migrated. Great! but when i go to log in to the same account with the same credentials on the launcher, it tells me that the username/email and password are invalid
#519 [12:06] <Greymagic27> Grimmithy, Did you ever migrate your account prior to this attempt?
#520 [12:06] <Grimmithy> i think i mightve, but its been so long since ive tried to use this account that i just cant remember
#521 [12:07] <Greymagic27> Grimmithy, Did you ever change your username to:
#522 [12:07] <Greymagic27> astir_autumn
#523 [12:07] <Grimmithy> no
#524 [12:07] * Bram [webchat@85.159.237.65] has joined #minecrafthelp
#525 [12:08] <Greymagic27> Grimmithy, In that case it's most likely your account has been hacked. Have you emailed mojang?
#526 [12:08] * Bram [webchat@85.159.237.65] has quit. (Client Quit)
#527 [12:09] <Grimmithy> i tried sending a ticket, only problem being; like i said this happened years ago and it asks for the transaction id, and im worried that they wont even look at my ticket because i dont know all the info its requesting
#528 [12:09] <Greymagic27> Grimmithy, They should look at it, don't worry. Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: https://help.mojang.com/customer/portal/articles/359446
#529 [12:10] * Lars_Landsem [webchat@mta-98-29-130-112.columbus.rr.com] has quit. (Quit: webchat.esper.net)
#530 [12:11] <Grimmithy> so im most likely not gonna see a response from mojang anytime soon lol
#531 [12:12] <Greymagic27> Grimmithy, Sadly not. It will be at least 2 months
#532 [12:12] <Grimmithy> well i have another question for you while i got you here then if you dont mind
#533 [12:12] <Greymagic27> Sure, go ahead
#534 [12:13] <Grimmithy> so in this frustration, i also ended up getting the version of minecraft on the windows store, but my friend that i want to play with is on the java version of minecraft. it would seem that the latest version of minecraft on windows 10 is 1.12, but he is on 1.14. do you know anything about that?
#535 [12:17] <Greymagic27> Grimmithy, The features are nearly the same, the version numbers are just different. But, you can't play with people using java edition if you're using bedrock edition
#536 [12:18] <Grimmithy> so is there any sort of a workaround, or is there just no way for me to play with him?
#537 [12:18] <Greymagic27> Grimmithy, There's just no way to play with him. B
#538 [12:18] <Greymagic27> Sorry, ignore the B :P
#539 [12:18] * f7frosty [webchat@pool-173-53-7-42.rcmdva.fios.verizon.net] has joined #minecrafthelp
#540 [12:19] <f7frosty> hello
#541 [12:19] <Greymagic27> f7frosty, Hey. How can we help?
#542 [12:19] <f7frosty> hey im just having a problem uploading to my realm
#543 [12:19] <Greymagic27> f7frosty, There have been several reports of this. Wait 12 hours as it's likely realms are having issues
#544 [12:19] <Grimmithy> hm :/ oh, well while we were talking he decided to buy me a java edition so thanks for the help :D
#545 [12:20] <Greymagic27> Grimmithy, No problem!
#546 [12:20] <f7frosty> ok so its like a problem on their side
#547 [12:20] <f7frosty> not mine
#548 [12:20] <Greymagic27> f7frosty, It does seem that way
#549 [12:20] <f7frosty> alright thanks
#550 [12:20] <f7frosty> have a nice one :)
#551 [12:20] * f7frosty [webchat@pool-173-53-7-42.rcmdva.fios.verizon.net] has quit. (Client Quit)
#552 [12:24] * wizwaaz [webchat@207.38.237.179] has joined #minecrafthelp
#553 [12:25] <wizwaaz> i cant login to minecraft's launcher, it says invalid email or password. Ive tried waiting for 2 days. Still nothing. How can i play this game.
#554 [12:26] <Greymagic27> ??> wizwaaz tools/hjt
#555 [12:26] <Mightyena> wizwaaz: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#556 [12:26] <Mightyena> wizwaaz: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#557 [12:29] <wizwaaz> https://paste.ubuntu.com/p/8DztDTXky8/
#558 [12:29] <wizwaaz> here
#559 [12:30] <Greymagic27> ??> wizwaaz win/hosts/edit
#560 [12:30] <Mightyena> wizwaaz: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#561 [12:30] <Mightyena> wizwaaz: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#562 [12:30] <Greymagic27> wizwaaz, Remove any entry containing the word mojang - Save the file by pressing CTRL+S then change your minecraft password
#563 [12:30] * YoYolts [webchat@173-16-55-54.client.mchsi.com] has joined #minecrafthelp
#564 [12:30] <YoYolts> I have a issue
#565 [12:30] <Greymagic27> YoYolts, Hey. What's the issue
#566 [12:31] <YoYolts> Um, So I want to buy the game, but I created an account with an email, and I did everything it asked with password and what not. Then I verified it and tried to login in, but nothing is happening I hit login and it just sits there doing nothing IDK if it is glitched or something.
#567 [12:33] <wizwaaz> ok i chnaged my password and all that
#568 [12:33] <wizwaaz> should i try now
#569 [12:33] <Greymagic27> wizwaaz, Yes please
#570 [12:34] <wizwaaz> ok
#571 [12:34] * hi [webchat@pool-98-118-4-93.bstnma.fios.verizon.net] has joined #minecrafthelp
#572 [12:34] <hi> hello
#573 [12:34] <YoYolts> Are you looking for a solution GreyMagic?
#574 [12:34] <wizwaaz> thank you so much it worked
#575 [12:35] <hi> I have a question about how to download the free copy of minecraft windows ten edition?
#576 [12:35] <Greymagic27> ??> YoYolts tools/hjt
#577 [12:35] <Mightyena> YoYolts: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#578 [12:35] <Mightyena> YoYolts: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#579 [12:35] * wizwaaz [webchat@207.38.237.179] has quit. (Quit: webchat.esper.net)
#580 [12:35] <Greymagic27> hi, You can't. The offer for a free code ended in October last year
#581 [12:35] <hi> fudge'
#582 [12:35] <hi> well thanks
#583 [12:35] * jasongun4576 [webchat@cpe-65-28-14-64.kc.res.rr.com] has joined #minecrafthelp
#584 [12:35] * minecraft [webchat@97-87-160-223.dhcp.stls.mo.charter.com] has joined #minecrafthelp
#585 [12:36] * hi [webchat@pool-98-118-4-93.bstnma.fios.verizon.net] has quit. (Client Quit)
#586 [12:36] <minecraft> An error occurred while placing order, please verify credit card info and try again
#587 [12:36] * minecraft is now known as Guest50452
#588 [12:36] <Guest50452> i can not purchase minecraft
#589 [12:36] <jasongun4576> hello i was wondering if i could get some help with my account i know the username but not the email and i dont want to have to buy minecraft again
#590 [12:36] <Guest50452> i get this message
#591 [12:36] <Guest50452> An error occurred while placing order, please verify credit card info and try again
#592 [12:36] <YoYolts> tools/hjt
#593 [12:37] * YoYolts [webchat@173-16-55-54.client.mchsi.com] has quit. (Quit: webchat.esper.net)
#594 [12:37] <Guest50452> help please
#595 [12:37] * jasongun4576 [webchat@cpe-65-28-14-64.kc.res.rr.com] has quit. (Client Quit)
#596 [12:37] <Guest50452> i'm trying to purchase minecraft on mojang
#597 [12:37] <Guest50452> and i get this message An error occurred while placing order, please verify credit card info and try again
#598 [12:48] * hellojunior [webchat@99-88-45-174.lightspeed.sntcca.sbcglobal.net] has joined #minecrafthelp
#599 [12:49] * hellojunior [webchat@99-88-45-174.lightspeed.sntcca.sbcglobal.net] has quit. (Client Quit)
#600 [12:58] * Palmagamer72 [webchat@45.5.118.99] has joined #minecrafthelp
#601 [12:58] <Palmagamer72> hola
#602 [12:59] <Palmagamer72> hi
#603 [13:01] * god1379 [webchat@201.188.57.230] has joined #minecrafthelp
#604 [13:02] * theminetuberyt [webchat@cpe-71-79-242-194.columbus.res.rr.com] has joined #minecrafthelp
#605 [13:03] <god1379> hello, somebody hacked my account and change my account name, I recover the account but I cannot change the name. Is it possible to do it before the 30 days?
#606 [13:03] <theminetuberyt> hi why cant I play Minecraft realm on 1.10.2
#607 [13:04] * theminetuberyt [webchat@cpe-71-79-242-194.columbus.res.rr.com] has quit. (Client Quit)
#608 [13:05] * hakunamosacto [webchat@c-73-2-56-180.hsd1.ca.comcast.net] has joined #minecrafthelp
#609 [13:05] <hakunamosacto> hello
#610 [13:05] <hakunamosacto> I am having issues getting into realms
#611 [13:06] <hakunamosacto> I am getting an error that my client is not supported in snapshot
#612 [13:06] <hakunamosacto> but I am running on java ediion
#613 [13:07] * gschlam [webchat@dsl-189-132-74-218-dyn.prod-infinitum.com.mx] has joined #minecrafthelp
#614 [13:09] <gschlam> I cant finish process of order. I tried with credit card and I couldnt. I bought a gift card and it freezes at the processing order window
#615 [13:09] * John [webchat@cpe-74-132-73-73.kya.res.rr.com] has joined #minecrafthelp
#616 [13:09] * John is now known as Guest41429
#617 [13:09] * Guest41429 [webchat@cpe-74-132-73-73.kya.res.rr.com] has quit. (Client Quit)
#618 [13:13] * ibro [webchat@82.167.209.115] has joined #minecrafthelp
#619 [13:13] <ibro> hello my name ibraheem
#620 [13:14] * Tyler9 [webchat@209-62-195-170.cpe.viscom.net] has joined #minecrafthelp
#621 [13:14] <Tyler9> I can run Minecraft 1.14 it says Launching the game failed!
#622 [13:14] <gschlam> hello. Help! I cant finish process of order. I tried with credit card and I couldnt. I bought a gift card and it freezes at the processing order window
#623 [13:16] <Palmagamer72> My account has been hacked for 1 year and I have not been able to access anything
#624 [13:17] <Tyler9> i cant run minecraft 1.14 it says Launching the game failed!
#625 [13:17] <ibro> we would like a refund for minecraft java edition for pc. This is because the game would not work on our computer as in, that it wouldn't download even though we had a local hard drive on our computer.
#626 [13:17] <GreyVulpine> - Send in a support ticket to Mojang's Customer Support using: https://help.mojang.com/customer/portal/emails/new
#627 [13:17] <GreyVulpine> - Send in a support ticket to Mojang's Customer Support using: https://help.mojang.com/customer/portal/emails/new
#628 [13:18] * gschlam [webchat@dsl-189-132-74-218-dyn.prod-infinitum.com.mx] has left #minecrafthelp
#629 [13:18] * Tyler9 [webchat@209-62-195-170.cpe.viscom.net] has quit. (Client Quit)
#630 [13:20] <Palmagamer72> I already sent it but it takes two days to respond
#631 [13:20] <GreyVulpine> https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#632 [13:25] * pleasehelpme [webchat@mta-162-154-234-161.kya.rr.com] has joined #minecrafthelp
#633 [13:25] <pleasehelpme> I keep on getting this message and I can't load my minecraft: The game crashed whilst rendering overlay
#634 [13:25] <pleasehelpme> Error: n: Non [a-z0-9/._-] character in path of location: minecraft:other/woo colored black
#635 [13:30] * cta1111 [webchat@99-167-201-130.lightspeed.sndgca.sbcglobal.net] has joined #minecrafthelp
#636 [13:30] <cta1111> hello?
#637 [13:30] * cta1111 [webchat@99-167-201-130.lightspeed.sndgca.sbcglobal.net] has quit. (Client Quit)
#638 [13:32] * pleasehelpme [webchat@mta-162-154-234-161.kya.rr.com] has quit. (Quit: webchat.esper.net)
#639 [13:33] * Vinu [webchat@196.196.203.158] has joined #minecrafthelp
#640 [13:35] <Vinu> I have been wondering does every world have at least one of each biome? I'm trying to find a mushroom field biome. I play on PS4 edition which means that I have limited world size of 5000 x 5000 blocks.
#641 [13:46] * Travis [webchat@71-90-127-162.dhcp.stpt.wi.charter.com] has joined #minecrafthelp
#642 [13:46] <Travis> I need help my character is stuck
#643 [13:48] * aj_yurko1122 [webchat@cpe-173-88-138-164.neo.res.rr.com] has joined #minecrafthelp
#644 [13:48] <aj_yurko1122> everytime i try to login to a server it say invalid session
#645 [13:50] <Travis> do I need to log out?
#646 [13:50] * Yee [webchat@BSN-143-183-84.dynamic.siol.net] has joined #minecrafthelp
#647 [13:50] <Travis> Actually I am logged out, do I need to log in?
#648 [13:51] <Yee> why wont it log in my account when i click log in?
#649 [13:51] <Yee> it just stays grey
#650 [13:52] <Travis> I am stuck underground
#651 [13:52] <Travis> maybe thats why its grey for you?
#652 [13:54] <aj_yurko1122> everytime i try to login to a server it say invalid session anyone know how to fix it
#653 [13:54] * Travis [webchat@71-90-127-162.dhcp.stpt.wi.charter.com] has quit. (Quit: webchat.esper.net)
#654 [13:55] * larry0 [webchat@198-48-135-95.cpe.pppoe.ca] has joined #minecrafthelp
#655 [13:56] <larry0> hello, ive tried to migrate my account and an error cam up saying it has already been migrated, I also had to change my password as I could not remember my old one and still can not login in with the new password
#656 [13:56] <larry0> hello, ive tried to migrate my account and an error cam up saying it has already been migrated, I also had to change my password as I could not remember my old one and still can not login in with the new password
#657 [13:57] * aj_yurko1122 [webchat@cpe-173-88-138-164.neo.res.rr.com] has left #minecrafthelp
#658 [13:57] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#659 [14:02] * Tfish [webchat@75-167-230-155.phnx.qwest.net] has joined #minecrafthelp
#660 [14:03] <Tfish> I just need help with starting a server to play with a friend in a different state.
#661 [14:04] <Tfish> I have downloaded the file from minecraft.net but the .jar file only opens in internet explorer and gives me the option of "open" "save" or "save as"
#662 [14:05] * Karisnoon [webchat@187.109.255.100] has joined #minecrafthelp
#663 [14:05] * Karisnoon [webchat@187.109.255.100] has quit. (Client Quit)
#664 [14:05] * Karisnoon [webchat@187.109.255.100] has quit. (Client Quit)
#665 [14:07] * Tfish [webchat@75-167-230-155.phnx.qwest.net] has left #minecrafthelp
#666 [14:12] * gbrah [webchat@host86-136-109-30.range86-136.btcentralplus.com] has joined #minecrafthelp
#667 [14:12] <gbrah> I've got optifine, i've allocated 20gb to my java minecraft, and yet I'll still get this integrated server lag spikes in my world, the bottom right graph will shoot to 86000ms or even more every couple minutes or so and it gets really annoying.
#668 [14:12] <gbrah> any fixes?
#669 [14:19] * gbrah [webchat@host86-136-109-30.range86-136.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#670 [14:25] * paul [webchat@173-168-158-109.res.bhn.net] has joined #minecrafthelp
#671 [14:26] <paul> I am only able to play the demo version and have gone through all of the help pages. Is there anything I can do?
#672 [14:27] <paul> I have already migrated my minecraft account into a majong account. I was able to play the normal game without realms back in May 2019, but now am only able to play the demo version
#673 [14:28] <paul> I have logged out of my account on the launcher as well as the browser and when I log back in, same thing; I am unable to play
#674 [14:28] <GreyVulpine> If the "Demo version" pops up, then the account that you're trying to log in with, does not see minecraft as being purchased for that account
#675 [14:28] * Qwartox [webchat@c80-217-3-52.bredband.comhem.se] has joined #minecrafthelp
#676 [14:28] <Qwartox> hello
#677 [14:29] <GreyVulpine> This'll probably be something Mojang Support will need to straighten out for you, paul.
#678 [14:29] <GreyVulpine> paul - Send in a support ticket to Mojang's Customer Support using: https://help.mojang.com/customer/portal/emails/new
#679 [14:29] <paul> Ok thank you. I have already done this as well a few minutes ago. Was wanting to know if anything else was able to be tried.
#680 [14:29] <GreyVulpine> Unfortunately not
#681 [14:30] <paul> Thank you!
#682 [14:30] <paul> Have a nice day
#683 [14:30] * paul [webchat@173-168-158-109.res.bhn.net] has quit. (Client Quit)
#684 [14:33] <Qwartox> hey
#685 [14:33] <Qwartox> how can i get refund?
#686 [14:33] <Qwartox> my cousin accidentely bought minecraft
#687 [14:33] * Harrison [webchat@107-188-194-143.mci.googlefiber.net] has joined #minecrafthelp
#688 [14:33] <GreyVulpine> https://help.mojang.com/customer/en/portal/articles/359338-mojang-refunds-policy?b_id=5408
#689 [14:33] <Qwartox> can i chat live? with the suåpport
#690 [14:33] <GreyVulpine> No
#691 [14:35] * xUgOx [webchat@168.124.77.83.dynamic.wline.res.cust.swisscom.ch] has quit. (Quit: webchat.esper.net)
#692 [14:35] * Qwartox [webchat@c80-217-3-52.bredband.comhem.se] has quit. (Quit: webchat.esper.net)
#693 [14:37] <Harrison> Hello, when we open Minecraft Java edition, the white Mojang screen pops up, the game begins loading, and then freezes when it hits about 90%. Any ideas on what could cause this issue?
#694 [14:39] * nielsduif [webchat@217-105-136-52.cable.dynamic.v4.ziggo.nl] has joined #minecrafthelp
#695 [14:39] * Palmagamer72 [webchat@45.5.118.99] has quit. (Quit: webchat.esper.net)
#696 [14:40] * cesar [webchat@76-226-74-132.lightspeed.hstntx.sbcglobal.net] has joined #minecrafthelp
#697 [14:40] <cesar> how do i fix my fps ?
#698 [14:41] * will [webchat@cpc1-mort8-2-0-cust420.19-2.cable.virginm.net] has joined #minecrafthelp
#699 [14:41] <will> hi, my game keeps crashing as soon as i open up any game 1.14 or above, im copying the crash log as you read this, msg me back ASAP thanks!
#700 [14:43] * F3xEr [webchat@bzq-109-67-69-3.red.bezeqint.net] has joined #minecrafthelp
#701 [14:43] <F3xEr> my account name got changed alone
#702 [14:43] <F3xEr> what can i do about it ?
#703 [14:44] <nielsduif> https://paste.gg/p/anonymous/e9907efb26bd4300a41cfdb69dcf322b
#704 [14:44] <will> +mattym hi?
#705 [14:45] <cesar> this shit is fucking useless
#706 [14:45] <Absol> cesar: Please keep it civil
#707 [14:45] * J1213 [webchat@96-33-1-139.dhcp.jcsn.tn.charter.com] has joined #minecrafthelp
#708 [14:45] <will> lol true
#709 [14:45] <cesar> this shiet is useless bruh
#710 [14:45] <GreyVulpine> !k cesar
#711 [14:45] * GreyBot kicked cesar from #minecrafthelp (Reason: esar :<Kicks:1575>)
#712 [14:45] * GreyVulpine sighs
#712 [14:45] <will> hello?
#713 [14:45] <GreyVulpine> F3xEr - Send in a support ticket to Mojang's Customer Support using: https://help.mojang.com/customer/portal/emails/new
#714 [14:45] <GreyVulpine> will - Hi
#715 [14:45] <will> hi, my game keeps crashing as soon as i open up any game 1.14 or above, im copying the crash log as you read this, msg me back ASAP thanks!
#716 [14:45] <will> https://paste.ubuntu.com/p/ZzqY5VPhzz/
#717 [14:46] * asdf [~asdf@67.142.112.240] has quit. (Read error: Connection reset by peer)
#718 [14:46] * ibro [webchat@82.167.209.115] has quit. (Quit: webchat.esper.net)
#719 [14:46] <will> mattym tried to help me a while back but he didnt know what was wrong
#720 [14:46] <GreyVulpine> Does it crash when you create a new world?
#721 [14:47] <will> for 1.14 and above: it loads in, but then like 10 seconds after i join, it crashes
#722 [14:47] <will> below that, its fine
#723 [14:48] * Aleks [webchat@79-73-35-147.dynamic.dsl.as9105.com] has joined #minecrafthelp
#724 [14:48] <GreyVulpine> Ambiguity between arguments [teleport, destination] and [teleport, targets] with inputs: [Player, 0123, @e, dd12be42-52a9-4a91-a8a1-11c01849e498]
#725 [14:48] <Aleks> hello
#726 [14:48] <GreyVulpine> Looks like when you load up, it's trying to teleport you unsuccessfully
#727 [14:48] <will> ?
#728 [14:48] <will> why>
#729 [14:49] <GreyVulpine> Heck if I know
#730 [14:49] <Aleks> i cant crossplatform with xbox
#731 [14:49] * F3xEr [webchat@bzq-109-67-69-3.red.bezeqint.net] has quit. (Quit: webchat.esper.net)
#732 [14:49] <Aleks> it says outdated client
#733 [14:49] <GreyVulpine> Aleks - What version are you on?
#734 [14:50] <Aleks> 1.12.0
#735 [14:50] <GreyVulpine> What are you playing on?
#736 [14:51] <will> GreyVulpine so you dont know?
#737 [14:51] <Aleks> pc
#738 [14:51] <GreyVulpine> will - Not without more information
#739 [14:51] <GreyVulpine> Aleks - On which version? The java version, or windows 10?
#740 [14:51] <will> what more do you need?
#741 [14:51] <Aleks> windows 10
#742 [14:52] <GreyVulpine> Aleks - Update your client through the microsoft store
#743 [14:52] <will> GreyVulpine what do you need?
#744 [14:53] * Harrison [webchat@107-188-194-143.mci.googlefiber.net] has quit. (Quit: webchat.esper.net)
#745 [14:54] <Aleks> i have
#746 [14:54] * Konto_gehackt [webchat@dyndsl-031-150-175-011.ewe-ip-backbone.de] has joined #minecrafthelp
#747 [14:54] <will> GreyVulpine hello?
#748 [14:55] * Konto_gehackt [webchat@dyndsl-031-150-175-011.ewe-ip-backbone.de] has quit. (Client Quit)
#749 [14:55] * davide1362 [webchat@net-93-71-141-60.cust.vodafonedsl.it] has joined #minecrafthelp
#750 [14:56] <will> ffs please help
#751 [14:56] * Moose [webchat@ool-4a59880f.dyn.optonline.net] has joined #minecrafthelp
#752 [14:56] <davide1362> ehi guys, need some help...if i launch forge server from jar with double click (Windows server 2016) everything works fine in client, if i start server from mcmyadmin interface the server works, i can connect but i get that i'km playing a demo where i can only play for 100 minutes....What can i do?
#753 [14:57] <will> ffs the guy left omds
#754 [14:58] * angrymiler [webchat@108-254-1-104.lightspeed.hstntx.sbcglobal.net] has joined #minecrafthelp
#755 [14:58] * Chikn [webchat@66-168-249-11.dhcp.mtgm.al.charter.com] has joined #minecrafthelp
#756 [14:58] <angrymiler> hello
#757 [14:58] <angrymiler> i cant login it keeps saying
#758 [14:58] <Chikn> Hey guys, everytime I open minecraft via the launcher it crashes, the option comes up to recieve a crash report but when I hit the button nothing happens, and there is no crash report in the files
#759 [14:58] <angrymiler> laurnching the game failed
#760 [14:59] <davide1362> #angrymiler try do wipe all the mods and try again
#761 [14:59] <angrymiler> i just bought the game and it lets me login a\but the game wont launch
#762 [15:00] <davide1362> Chikn same thing as angrymiler
#763 [15:00] <angrymiler> it keeps saying error and idk what to do
#764 [15:00] <davide1362> what pc do you have angrymiler
#765 [15:00] <davide1362> ?
#766 [15:00] <will> hi, my game keeps crashing as soon as i open up any game 1.14 or above, im copying the crash log as you read this, msg me back ASAP thanks!
#767 [15:00] <angrymiler> windows?
#768 [15:00] <davide1362> cpu ram gpu
#769 [15:00] <angrymiler> uhhhh
#770 [15:00] <angrymiler> gpu
#771 [15:01] <angrymiler> idk honestly
#772 [15:01] <davide1362> ok no problem, i meant to ask what components do you have, is it a laptop or a desktop? is it powerful?
#773 [15:01] <will> bruv i cba some guy was helping me and then he just dipped
#774 [15:01] <angrymiler> desktop
#775 [15:01] <angrymiler> and its meant for gaming
#776 [15:01] * nioyoda [webchat@dynamic.ip.89.148.44.79.batelco.com.bh] has joined #minecrafthelp
#777 [15:01] <davide1362> ok....try to install java
#778 [15:02] <angrymiler> ok lemme c
#779 [15:02] <davide1362> https://www.java.com/it/download/
#780 [15:02] <angrymiler> thx
#781 [15:02] <will> mattym
#782 [15:02] <angrymiler> i have java minecraft
#783 [15:02] <angrymiler> do i have to install java to play java minecraft
#784 [15:02] <Moose> Hello, I recently downloaded a texture pack to try out and it crashed my game. I tried to launch Minecraft and it works as usual. I can click play and it will load to the Mojang screen. Once it loads to the actual game screen it crashes again. I can't uninstall the texture pack because I can't get to the Resource menu as none of the buttons come up
#785 [15:02] <Moose> . It also won't let me see the crash report. Can someone help me?
#786 [15:03] <nioyoda> hey guys im kinda stuck cause i bought the game ages back on an account i still own but it says that i have to pay again to redownload it on the same device pls help if you have any Tips thx
#787 [15:04] * _plasmaknight_ [webchat@d23-16-179-84.bchsia.telus.net] has joined #minecrafthelp
#788 [15:04] <davide1362> angrymiler yes absolutely
#789 [15:04] * mrluegner [webchat@dslb-188-110-075-102.188.110.pools.vodafone-ip.de] has joined #minecrafthelp
#790 [15:04] <_plasmaknight_> hi, I just tried to install minecraft on linux and when I launch the game it fails with this error
#791 [15:05] <_plasmaknight_> [20:03:03 ERROR]: Game ended with bad state (exit code 1)
#792 [15:05] * Chikn [webchat@66-168-249-11.dhcp.mtgm.al.charter.com] has quit. (Quit: webchat.esper.net)
#793 [15:05] <nioyoda> hey guys im kinda stuck cause i bought the game ages back on an account i still own but it says that i have to pay again to redownload it on the same device pls help if you have any Tips thx
#794 [15:05] <davide1362> Moose browse for %appdata%/.minecraft/mods
#795 [15:05] * oneshot [webchat@97e2aeab.skybroadband.com] has joined #minecrafthelp
#796 [15:05] <oneshot> hi
#797 [15:06] <mrluegner> I cant join on minecraft server there stands "The Autication Servers are currently down" but my mates are on that server
#798 [15:06] <nielsduif> https://paste.gg/p/anonymous/e9907efb26bd4300a41cfdb69dcf322b
#799 [15:06] <davide1362> ehi guys, need some help...if i launch forge server from jar with double click (Windows server 2016) everything works fine in client, if i start server from mcmyadmin interface the server works, i can connect but i get that i'km playing a demo where i can only play for 100 minutes....What can i do?
#800 [15:07] * redrobin [webchat@7.129.unt.dhcp.apogeeetelecom.com] has joined #minecrafthelp
#801 [15:07] <redrobin> hello
#802 [15:07] <redrobin> my java edition can't connect to other people playing java on LAN, neither can my friend's
#803 [15:07] * nioyoda [webchat@dynamic.ip.89.148.44.79.batelco.com.bh] has quit. (Quit: webchat.esper.net)
#804 [15:08] * DoritoMan [webchat@cpe-76-175-7-203.socal.res.rr.com] has joined #minecrafthelp
#805 [15:08] <angrymiler> its still saying Error details: The process cannot access the file because it is being used by another process.
#806 [15:08] <oneshot> hi I cant remember what email I used for my old account from around 4 years ago if you know the user name will you be able to find the email or not
#807 [15:08] <angrymiler> wont launch the game
#808 [15:08] <DoritoMan> I keep getting this message:
#809 [15:08] <davide1362> redrobin allow java in firewall
#810 [15:09] <davide1362> angrymiler restart the pc, do not shut down and turn it on, restart it with restart button
#811 [15:09] * DoritoMan [webchat@cpe-76-175-7-203.socal.res.rr.com] has quit. (Client Quit)
#812 [15:09] <angrymiler> ok
#813 [15:09] <oneshot> hi I cant remember what email I used for my old account from around 4 years ago if you know the user name will you be able to find the email or not
#814 [15:10] * angrymiler [webchat@108-254-1-104.lightspeed.hstntx.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#815 [15:10] <davide1362> oneshot contact minecraft support directly not irc
#816 [15:10] <oneshot> I did and then it said to come to here
#817 [15:10] * cameron [webchat@209.209.238.189] has joined #minecrafthelp
#818 [15:10] <davide1362> xDxD we are user what could we ever do? xD
#819 [15:11] <davide1362> https://help.mojang.com/customer/en/portal/articles/329527-minecraft-log-in
#820 [15:11] * larry0 [webchat@198-48-135-95.cpe.pppoe.ca] has quit. (Quit: webchat.esper.net)
#821 [15:11] <davide1362> that's all you have
#822 [15:11] <oneshot> thanks XD
#823 [15:11] <davide1362> if not working you will have to pay 20 bucks again
#824 [15:12] * oneshot [webchat@97e2aeab.skybroadband.com] has quit. (Quit: webchat.esper.net)
#825 [15:12] <cameron> Every time try login it says i have an incorrect password or email but i know i dont, i logged in yesterday and played but today im logged out and wont let me log in
#826 [15:12] * mrluegner [webchat@dslb-188-110-075-102.188.110.pools.vodafone-ip.de] has quit. (Quit: webchat.esper.net)
#827 [15:14] <Moose> davide1362 ok I've looked it up. I'm kinda bad with computers so I apologize in advance. This is what it says On Windows: do Start / Run / %appdata%, or type %appdata% into the location field of the Windows Explorer; then open Minecraft. I'm ignorant and don't really understand.
#828 [15:14] <redrobin> my java is allowed w firewall
#829 [15:16] * nielsduif [webchat@217-105-136-52.cable.dynamic.v4.ziggo.nl] has quit. (Quit: webchat.esper.net)
#830 [15:17] <cameron> #minecrafthelp Every time try login it says i have an incorrect password or email but i know i dont, i logged in yesterday and played but today im logged out and wont let me log in
#831 [15:17] * cameron [webchat@209.209.238.189] has quit. (Quit: webchat.esper.net)
#832 [15:18] * Steve0 [webchat@108-254-1-104.lightspeed.hstntx.sbcglobal.net] has joined #minecrafthelp
#833 [15:18] <Steve0> i need help
#834 [15:18] <Steve0> i just bought the game yesterday
#835 [15:19] <Steve0> java edition bc thats the only one i saw
#836 [15:19] <Steve0> i downloaded it and everytime i click on play when it loads it comes to a error post and saysError details: The process cannot access the file because it is being used by another process.
#837 [15:20] * ggg [webchat@host86-171-129-5.range86-171.btcentralplus.com] has joined #minecrafthelp
#838 [15:21] <_plasmaknight_> fixed my issue. Had to use the openjdk-8 packages instead of the default-jre
#839 [15:21] * _plasmaknight_ [webchat@d23-16-179-84.bchsia.telus.net] has quit. (Quit: webchat.esper.net)
#840 [15:22] * asdf [~asdf@67.142.112.80] has joined #minecrafthelp
#841 [15:22] * ggg [webchat@host86-171-129-5.range86-171.btcentralplus.com] has quit. (Client Quit)
#842 [15:23] <will> hi, my game keeps crashing as soon as i open up any game 1.14 or above, im copying the crash log as you read this, msg me back ASAP thanks!
#843 [15:23] <will> https://paste.ubuntu.com/p/ZzqY5VPhzz/
#844 [15:24] * Rawion [webchat@85.101.169.181.dynamic.ttnet.com.tr] has joined #minecrafthelp
#845 [15:25] <Rawion> java
#846 [15:25] <will> hi, my game keeps crashing as soon as i open up any game 1.14 or above, im copying the crash log as you read this, msg me back ASAP thanks!
#847 [15:25] <will> https://paste.ubuntu.com/p/ZzqY5VPhzz/
#848 [15:28] * Anna [anna@borealis.voxelstorm.com] has joined #minecrafthelp
#849 [15:28] <Rawion> I log in and create a map and the game crashes. java error.
#850 [15:30] <will> hi, my game keeps crashing as soon as i open up any game 1.14 or above, im copying the crash log as you read this, msg me back ASAP thanks!
#851 [15:30] <will> https://paste.ubuntu.com/p/ZzqY5VPhzz/
#852 [15:30] <Rawion> I downloaded java, uninstalled it, reinstalled it but the problem was not solved. Windows 8.1
#853 [15:31] * Lord_of_Life_ [~Lord@46.217.59.34] has joined #minecrafthelp
#854 [15:33] * MrEnderSlayer [webchat@c-67-190-218-224.hsd1.fl.comcast.net] has joined #minecrafthelp
#855 [15:37] <MrEnderSlayer> Ok, anytime I launch Minecraft on a version above 1.7.2 it crashes while loading them (also when I open to LAN on anything lower). My computer reaches all requirements, its well over recommended and I have played on Minecraft before on this computer. It stopped working about 6 months ago after me not playing for a little bit and I have tried a lot
#856 [15:37] <MrEnderSlayer> of different things to get it working. My brother has the same model computer as me and his works fine.
#857 [15:37] * Steve0 [webchat@108-254-1-104.lightspeed.hstntx.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#858 [15:38] <MrEnderSlayer> I sent a message to the help contact on the site but it says they are still answering questions from 2 months ago
#859 [15:39] * Emin [webchat@pool-72-71-203-192.cncdnh.fast00.myfairpoint.net] has joined #minecrafthelp
#860 [15:39] <Emin> hello
#861 [15:39] * atrix [webchat@adsl-64-237-233-203.prtc.net] has joined #minecrafthelp
#862 [15:39] * angrymiler [webchat@108-254-1-104.lightspeed.hstntx.sbcglobal.net] has joined #minecrafthelp
#863 [15:39] <angrymiler> i just bought the game but it wont let me play
#864 [15:40] <Emin> I have an old account i need to migrate it to a mojang account i bought this account 6 years ago when i was really young and i need to regain access of my account
#865 [15:40] <angrymiler> evetime the jave minecraft play screen loads i click play and it says error
#866 [15:40] <will> hi, my game keeps crashing as soon as i open up any game 1.14 or above, im copying the crash log as you read this, msg me back ASAP thanks!
#867 [15:40] <will> https://paste.ubuntu.com/p/ZzqY5VPhzz/
#868 [15:41] * atrix [webchat@adsl-64-237-233-203.prtc.net] has quit. (Client Quit)
#869 [15:42] * Josh8 [webchat@host109-146-235-234.range109-146.btcentralplus.com] has joined #minecrafthelp
#870 [15:42] * angrymiler [webchat@108-254-1-104.lightspeed.hstntx.sbcglobal.net] has quit. (Client Quit)
#871 [15:42] <Rawion> I played minecraft on this computer years ago and re-installed it. I entered the game, prepared the map, and java failed. Java was reinstalled, deleted, but the problem did not improve. Windows 8. My game is original.
#872 [15:42] <MrEnderSlayer> How do we know if anyone is here?
#873 [15:43] * atrix [webchat@adsl-64-237-233-203.prtc.net] has joined #minecrafthelp
#874 [15:43] <Josh8> I haven't played minecraft in years, I'm now trying to login but can only remember my username, not the email associated with it (I think that email has been deleted).
#875 [15:43] <redrobin> will it might be a graphics issue
#876 [15:43] <Rawion> I do not know
#877 [15:43] <Rawion> MrEnderSlayer
#878 [15:43] <redrobin> will https://bugs.mojang.com/projects/MC/issues/MC-159591?filter=doneissues&orderby=cf%5B10500%5D+ASC%2C+updated+DESC
#879 [15:44] * atrix [webchat@adsl-64-237-233-203.prtc.net] has quit. (Client Quit)
#880 [15:44] <redrobin> Josh8 if you don't have the email it is unlikely you can recover your account
#881 [15:44] * Tyler6 [webchat@pcngon6232w-lp130-04-70-31-27-158.dsl.bell.ca] has joined #minecrafthelp
#882 [15:45] <Tyler6> best way to recover an account when the email on it was changed by someone else?
#883 [15:45] * troy_williams [webchat@173-18-113-132.client.mchsi.com] has joined #minecrafthelp
#884 [15:45] <Josh8> I know what the email is, it just doesn't exist anymore, I deleted it years ago.
#885 [15:45] <Josh8> redrobin
#886 [15:45] * Emin [webchat@pool-72-71-203-192.cncdnh.fast00.myfairpoint.net] has quit. (Quit: webchat.esper.net)
#887 [15:46] <MrEnderSlayer> Is might be possible to set up the same email for it to work. that seems pretty far fetched though.
#888 [15:46] <will> hi, my game keeps crashing as soon as i open up any game 1.14 or above, im copying the crash log as you read this, msg me back ASAP thanks!
#889 [15:46] * Toad [webchat@ip70-179-8-114.sd.sd.cox.net] has joined #minecrafthelp
#890 [15:46] <will> https://paste.ubuntu.com/p/ZzqY5VPhzz/
#891 [15:47] <Josh8> doesn't seem likely to work but i'll give it a go lol
#892 [15:47] <Josh8> ah i cant anyways
#893 [15:47] <Josh8> it was hotmail.co.uk
#894 [15:47] * troy_williams [webchat@173-18-113-132.client.mchsi.com] has quit. (Client Quit)
#895 [15:47] <MrEnderSlayer> welp
#896 [15:48] <MrEnderSlayer> I don't think there is anything else you can do about it
#897 [15:48] <Rawion> Is there anyone here to solve the authorized problems?
#898 [15:48] <Tyler6> best way to recover an account when the email on it was changed by someone else?
#899 [15:48] <MrEnderSlayer> It says 11 operators
#900 [15:49] <MrEnderSlayer> but I cant tell if they are talking to people or not... so patience?
#901 [15:50] * Rosheenius [webchat@host109-156-96-56.range109-156.btcentralplus.com] has joined #minecrafthelp
#902 [15:50] <Rosheenius> Hello I cannot login to my mc java edition account and I suspect it is hacked or someone has migrated it.
#903 [15:50] <will> i was being helped by someone an hour and a half ago, but then they left right in the middle and no one official has been on since
#904 [15:51] <Toad> Hello, I am having trouble connecting to my son’s Minecraft so we can play together. I have always played with him from my iPad and he on his PC laptop but recently decided to play from my MacBook instead. I couldn’t figure out how to transfer my game to my laptop so I purchased the Minecraft Java addition hoping I could play with him. I tried the
#905 [15:51] <Toad> whole IP # route and adding as friends- I am still unable to connect with him. I would really appreciate any help. Thanks in advance.
#906 [15:51] <MrEnderSlayer> Im going to post mine again for no reason and then look at it in like an hour.... maybe they are just super busy
#907 [15:51] <MrEnderSlayer> Ok, anytime I launch Minecraft on a version above 1.7.2 it crashes while loading them (also when I open to LAN on anything lower). My computer reaches all requirements, its well over recommended and I have played on Minecraft before on this computer. It stopped working about 6 months ago after me not playing for a little bit and I have tried a lot
#908 [15:51] <MrEnderSlayer> of different things to get it working. My brother has the same model computer as me and his works fine.
#909 [15:51] * Rosheenius [webchat@host109-156-96-56.range109-156.btcentralplus.com] has quit. (Client Quit)
#910 [15:51] <redrobin> Toad java and bedrock edition minecraft cannot play together, sorry
#911 [15:52] <Rawion> I guess no one here will help us.
#912 [15:53] <Toad> Aw bummer! I was afraid of that. Thanks Redrobin- do you know of any other options to play from my laptop that would allow us to play together?
#913 [15:54] <redrobin> Toad you'll want the windows 10 edition, if you can get BootCamp running on your mac (which is what i do)
#914 [15:55] <will> MrEnderSlayer we have similar problems
#915 [15:55] <redrobin> Josh8 you can't recover the password if you can't access the email
#916 [15:55] <Toad> Is bootcamp an older addition?
#917 [15:55] * Tyler6 [webchat@pcngon6232w-lp130-04-70-31-27-158.dsl.bell.ca] has quit. (Quit: webchat.esper.net)
#918 [15:55] <redrobin> Toad bootcamp is a service that allows you to run dual operating systems on your mac
#919 [15:56] <Josh8> Then how can I access my account? I know the username, I know the password (probably after a few attempts)
#920 [15:56] * tarra [webchat@adsl-108-71-64-216.dsl.ipltin.sbcglobal.net] has joined #minecrafthelp
#921 [15:56] <Toad> Oh ok. Thanks redrobin I appreciate your help.
#922 [15:56] <redrobin> Josh8 you could probably just log in
#923 [15:56] <redrobin> Toad np
#924 [15:57] <tarra> hello I am having issues connecting to my minecraft realm
#925 [15:57] <Josh8> I've tried, it says invalid and says this "If your account was created after November 2012 or if it has been migrated, use your email. Otherwise use your username."
#926 [15:57] <Josh8> Then when I enter my username, it tells me invalid email lol
#927 [15:57] <redrobin> Josh8 have you tried just using the email
#928 [15:58] <Josh8> yeah
#929 [15:58] <redrobin> oof
#930 [15:58] * caelob [webchat@pool-71-240-201-206.altnpa.fios.verizon.net] has joined #minecrafthelp
#931 [15:58] * minerminsch [webchat@D47098C5.rev.sefiber.dk] has joined #minecrafthelp
#932 [15:59] * Rawion [webchat@85.101.169.181.dynamic.ttnet.com.tr] has quit. (Quit: webchat.esper.net)
#933 [16:00] <minerminsch> Hi, do you have any information about migrating your old mojang acc to a java acc, without: a Transaction id or even original e-mail address.
#934 [16:00] <will> hi, my game keeps crashing as soon as i open up any game 1.14 or above, im copying the crash log as you read this, msg me back ASAP thanks!
#935 [16:00] <will> https://paste.ubuntu.com/p/ZzqY5VPhzz/
#936 [16:01] * redrobin [webchat@7.129.unt.dhcp.apogeeetelecom.com] has quit. (Quit: webchat.esper.net)
#937 [16:03] <tarra> heyo I'm having issues joining my minecraft realm it is telling me that a "existing connection has been shut by a remote host"
#938 [16:03] <caelob> when i try to sign into my account because i want to download the game on my pc when i click on the login button it doesnt do anything sometimes the verifacation question come up and i answer them and it still doesnt work and i have made multiple new accounts, changed my passwords, and restarted my computer, and my wifi. im on a windows pc
#939 [16:05] * tarra [webchat@adsl-108-71-64-216.dsl.ipltin.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#940 [16:05] * Eran [webchat@ool-44c453a6.dyn.optonline.net] has joined #minecrafthelp
#941 [16:06] * tarra [webchat@adsl-108-71-64-216.dsl.ipltin.sbcglobal.net] has joined #minecrafthelp
#942 [16:07] <Eran> where do I download Minecraft for Windows 10 on a new PC? (using existing Minecraft username and password)
#943 [16:09] <tarra> Eran go to the game store on your windows pc
#944 [16:10] <Eran> Tarra: game store you mean the Microsoft store?
#945 [16:10] <tarra> Eran yeah lol it's been a long day
#946 [16:13] <caelob> i tried logging in on my phone and that works but it doesn't help me at all when i wanna download it on my pc
#947 [16:15] * minerminsch [webchat@D47098C5.rev.sefiber.dk] has quit. (Quit: webchat.esper.net)
#948 [16:16] * PedroMartins7 [webchat@78.29.140.77] has joined #minecrafthelp
#949 [16:16] <Eran> Tarra: thank you I downloaded it to the new PC but when I click on Sign In in order to enter with user and password I am being suggested to buy Minecraft although I already did in the past (and indeed before downloading it the MS store recognized that I own this game, thus I don't understand this)
#950 [16:17] <PedroMartins7> Security Question only mojang support solves?
#951 [16:19] * PedroMartins7 [webchat@78.29.140.77] has quit. (Client Quit)
#952 [16:19] * RCJunky1 [webchat@bgp.medialivetwo.com] has joined #minecrafthelp
#953 [16:19] <RCJunky1> Hey I need help
#954 [16:19] <tarra> Eran hmm that is odd. Are you signed in with the same Microsoft account?
#955 [16:20] <RCJunky1> Hello?
#956 [16:20] <RCJunky1> Can someone help me
#957 [16:20] <tarra> RCJunky1with what?
#958 [16:20] <RCJunky1> My account wont login on the launcher or the website
#959 [16:20] <RCJunky1> I've reset my password 8 times
#960 [16:20] <RCJunky1> this has been happening for about two weeks
#961 [16:21] <RCJunky1> ill click stay logged in but itll log me out and now it wont even let me login to the website
#962 [16:21] <tarra> RCJunky1 I'm sorry about that. Have you talked to Mojang Support?
#963 [16:21] <RCJunky1> Yes
#964 [16:21] * Kamilel [webchat@edk120.neoplus.adsl.tpnet.pl] has joined #minecrafthelp
#965 [16:21] <RCJunky1> I have tried to
#966 [16:21] <RCJunky1> usually itll just say reset password
#967 [16:21] * Josh8 [webchat@host109-146-235-234.range109-146.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#968 [16:22] <RCJunky1> can I contact them through direct chat?
#969 [16:22] <RCJunky1> hello?
#970 [16:23] <tarra> RCJunky1 you should try talking to them again because nobody here can do anything about it.
#971 [16:23] <Kamilel> hi i have problem, because i had a minecraft premium before platform changed, i know my password and login, but i lost my email, and all purchase evidences are lost becasue i got premium for my birthday in 2011/2012
#972 [16:23] <RCJunky1> ok
#973 [16:23] * RCJunky1 [webchat@bgp.medialivetwo.com] has quit. (Client Quit)
#974 [16:24] <tarra> hello I am having issues connecting to my realm it is telling me that a "existing connection was shut by a remote host"
#975 [16:25] <Eran> Tarra: let me check. not sure about it.
#976 [16:25] <tarra> Eran okay
#977 [16:28] <Eran> Tarra: you are right. its not under the same Microsoft account as previously my daughter played on a family PC which doesnt run windows on her account and now she is on her own PC which runs her as the windows user. can this be solved?
#978 [16:28] * god1379 [webchat@201.188.57.230] has quit. (Quit: webchat.esper.net)
#979 [16:28] <davide1362> ehi guys, need some help...if i launch forge server from jar with double click (Windows server 2016) everything works fine in client, if i start server from mcmyadmin interface the server works, i can connect but i get that i'km playing a demo where i can only play for 100 minutes....What can i do?
#980 [16:30] * caelob [webchat@pool-71-240-201-206.altnpa.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#981 [16:30] <tarra> Eran Are you trying to log in through your daughters or yours? If it is owned on your account you should be logged into yours or whoever's account it was purchased under.
#982 [16:31] * DarkNoddy [~mordi@ti0020a400-2810.bb.online.no] has joined #minecrafthelp
#983 [16:31] <tarra> Eran Are you currently on her PC or the family computer?
#984 [16:33] <tarra> davide1362 Is your Java script up to date?
#985 [16:33] <Eran> Tarra: its my daugther's account she is an avid Minecraft player. the Minecraft account is on her email address etc. but previously it was bought and installed on a family PC that runs under my windows name (in terms of the MS user of the operating system) and now we installed the game on a new windows 10 laptop that runs windows 10 under my daught
#986 [16:33] <Eran> er MS user
#987 [16:34] * annsgames16 [webchat@c-24-6-88-92.hsd1.ca.comcast.net] has joined #minecrafthelp
#988 [16:34] <annsgames16> how do i connect my minecraft pc java edition to my xbox
#989 [16:35] <davide1362> y
#990 [16:35] <tarra> Eran So as I am hearing your trying to download it onto your daughter PC but it was previously purchased under your log in?
#991 [16:35] <Eran> Tarra: thats why there is sign in button on Minecraft. I thought that this will take me to enter the login credentials of my daughter (the Minecraft account we purchased)
#992 [16:37] <annsgames16> log into xbox on minecraft java edition?? on my pc
#993 [16:37] <tarra> Eran you are trying to download Windows 10 editon or Java?
#994 [16:37] <tarra> annsgames16 you can't link bedrock edition to java
#995 [16:38] <annsgames16> i want my xbox on it not bedrock
#996 [16:38] <Eran> Tarra: yes to your first question (it was previously purchased under my Microsoft login). trying to download (in fact downloaded) the windows 10 edition, not the Java one
#997 [16:40] <tarra> annsgames16 you can't link java to anything running bedrock java is only compatible with other pcs. You can link your xbox account to Windows 10 edition but not xbox. Xbox edition is Bedrock. Bedrock is a set of anything compatible with MCPE, PLaystaion 4, windows 10 edition, Xbox but not java
#998 [16:42] <tarra> Eran I am not sure if there is a way to link your minecraft to her pc without switching accounts over. And do you mean that it has been purchased under your Microsoft Account?
#999 [16:42] * annsgames16 [webchat@c-24-6-88-92.hsd1.ca.comcast.net] has joined #minecrafthelp
#1000 [16:42] <annsgames16> is there a possibility to get bedrock edition free? all my friends did but i dont know how
#1001 [16:43] <Eran> Tarra: yes, it was purchased (and played) on our family laptop that runs under my windows name. THANK YOU anyhow for the support. always good to find willing net helpers
#1002 [16:44] <tarra> annsgames16 There really isn't a bedrock edition. Are you meaning windows 10 edition?
#1003 [16:44] * EE [webchat@35.85-85-40.dynamic.clientes.euskaltel.es] has quit. (Quit: webchat.esper.net)
#1004 [16:44] <annsgames16> i think so?
#1005 [16:44] <annsgames16> im sorry i dont know much about this stuff
#1006 [16:44] <davide1362> bedrock=java, windows 10=xbox
#1007 [16:45] * haku210th [webchat@bb24ac6f.virtua.com.br] has joined #minecrafthelp
#1008 [16:45] * Miimo [webchat@host-92-17-204-109.as13285.net] has joined #minecrafthelp
#1009 [16:46] <annsgames16> i have java edition and windows 10 but i cant play on my friend's realm from my pc but my other friend can join from his pc and he said he has bedrock
#1010 [16:46] <Miimo> im having problems getting into the game itself
#1011 [16:46] <tarra> Eran Of course no problem! I don't think there is a way to transfer it over but you can try going to MS support. If she is logged into it with her same gamertag she could probably retrieve in-game purchases but you might have to buy the game again for her PC since it runs under a different account.
#1012 [16:48] <davide1362> maybe he think it is bedrock but is windows store edition
#1013 [16:48] <haku210th> I'm sorry to bother you but I went to a site and bought a minecraft I don't remember the name I only know that you have (wolf) the e-mail andriornjonsson@gmail.com and I can't log in
#1014 [16:48] <Miimo> probaly
#1015 [16:48] * mercy [webchat@c-68-32-147-143.hsd1.mi.comcast.net] has joined #minecrafthelp
#1016 [16:49] <tarra> davide136 Bedrock is Windows 10. Java edition is its own thing
#1017 [16:49] <mercy> Realm says expired but subscription is active on microsoft.
#1018 [16:50] <tarra> annsgames16 If you have windows 10 you can play with a Xbox user if you have Java you can't.
#1019 [16:50] <Miimo> yea
#1020 [16:50] <annsgames16> i have windows 10 though?
#1021 [16:51] <haku210th> I'm sorry to bother you but I went to a site and bought a minecraft I don't remember the name I only know that you have (wolf) the e-mail andriornjonsson@gmail.com and I can't log in
#1022 [16:51] <annsgames16> when i try to join his realm it says "cant resolve hostname"
#1023 [16:51] <Miimo> ... idk
#1024 [16:51] <Miimo> :\
#1025 [16:51] <tarra> Okay are you on, Java on a computer that has windows 10 or are you on Windows 10 edition MC?
#1026 [16:52] <annsgames16> computer with windows 10
#1027 [16:52] * haku210th [webchat@bb24ac6f.virtua.com.br] has quit. (Quit: webchat.esper.net)
#1028 [16:52] <mercy> The Windows 10 version you are looking for is downloaded and launched from MIcrosofts app store.
#1029 [16:52] <Miimo> whitch place did you buy minecraft
#1030 [16:52] <annsgames16> i bought minecraft off of mojang
#1031 [16:52] <annsgames16> the minecraft site
#1032 [16:52] <Miimo> ok you have java
#1033 [16:53] <tarra> annsgames16 Yes so youre on Java on a computer with Windows 10.
#1034 [16:53] <tarra> Windows 10 edition MC is different it is bedrock.
#1035 [16:53] <mercy> You will need to contact Mojang and let them know you purchased the incorrect version and that you want the bedrock edition. They will assist.
#1036 [16:53] <Miimo> what version does you friend has
#1037 [16:53] <mercy> Now my question. My realm says expired but it is active on Microsoft. Please help.
#1038 [16:53] <annsgames16> my friend plays on xbox is all i know
#1039 [16:54] <Miimo> its not compatible
#1040 [16:54] <Miimo> wait a min
#1041 [16:54] <mercy> annsgames16. You purchased the wrong version but Mojang will help you exchange if you explain to them.
#1042 [16:54] <annsgames16> i email mojang and theyll help me get bedrock? on bedrock ill be able to play with my friend?
#1043 [16:54] <mercy> Yes you can play with xbox, pc, phone, switch etc.
#1044 [16:55] <annsgames16> okay ill email mojang now, thank you!!
#1045 [16:55] <tarra> mercy contact mojang it is probably something wrong with your computer or the remote host
#1046 [16:55] <mercy> Only with Bedrock Edition that you will download through the Microsoft app store. Mojang will help you with a code and refund you for your incorrect purchase if you explain to them.
#1047 [16:56] <mercy> Remote host is Mojang or Microsoft? Microsoft directs me to Mojang.
#1048 [16:56] <Miimo> ok im back
#1049 [16:56] * davide1362 [webchat@net-93-71-141-60.cust.vodafonedsl.it] has quit. (Quit: webchat.esper.net)
#1050 [16:57] <mercy> :(
#1051 [16:57] <Miimo> :|
#1052 [16:57] <mercy> GG thanks guys.
#1053 [16:58] <Miimo> its ok
#1054 [16:58] <Miimo> ... I still need help ,_,
#1055 [16:59] <mercy> I helped someone else but didn't receive help for my own question. I'm +1 on the karma bucks but no way to redeem.
#1056 [16:59] <mercy> :p
#1057 [16:59] <Miimo> i'll try too help as much as I can
#1058 [17:00] * Eran [webchat@ool-44c453a6.dyn.optonline.net] has quit. (Quit: webchat.esper.net)
#1059 [17:02] <Miimo> i wonder where are the mod's are
#1060 [17:02] <will> hi, my game keeps crashing as soon as i open up any game 1.14 or above, im copying the crash log as you read this, msg me back ASAP thanks!
#1061 [17:02] <will> https://paste.ubuntu.com/p/ZzqY5VPhzz/
#1062 [17:04] <Miimo> yea, im basicly having the same problem :\
#1063 [17:04] * mickeymouse [webchat@96-40-164-119.dhcp.mtpk.ca.charter.com] has joined #minecrafthelp
#1064 [17:04] <mickeymouse> how does a pc user join a mobile users world?
#1065 [17:06] <Miimo> must be using windows 10, not java
#1066 [17:07] <mickeymouse> anyway for java to join mobile?
#1067 [17:08] <Miimo> no, Microsoft is sealing a version for windows 10 that's bedrock but Mojang is sealing the java version
#1068 [17:10] <mickeymouse> ok, thank you
#1069 [17:10] <Miimo> no problem
#1070 [17:10] * bufferduss [webchat@109.255.7.77] has joined #minecrafthelp
#1071 [17:10] <Miimo> anyway gtg
#1072 [17:10] * Miimo [webchat@host-92-17-204-109.as13285.net] has quit. (Quit: webchat.esper.net)
#1073 [17:11] <bufferduss> can anyone help me my launhr isnt working
#1074 [17:11] <bufferduss> launcher
#1075 [17:11] * mickeymouse [webchat@96-40-164-119.dhcp.mtpk.ca.charter.com] has joined #minecrafthelp
#1076 [17:12] <mickeymouse> how do u get a friend on onto your world both using java
#1077 [17:13] * Makato [webchat@24.50.216.177] has joined #minecrafthelp
#1078 [17:13] * EmojiMan [webchat@c-73-90-163-6.hsd1.ca.comcast.net] has joined #minecrafthelp
#1079 [17:14] <bufferduss> https://paste.gg/p/anonymous/084c7e2d2a0144039c38676aa1771f63
#1080 [17:14] <bufferduss> my launcher keeps sying unable to save download
#1081 [17:15] * EmojiMan [webchat@c-73-90-163-6.hsd1.ca.comcast.net] has quit. (Client Quit)
#1082 [17:15] * will [webchat@cpc1-mort8-2-0-cust420.19-2.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#1083 [17:17] <Makato> i just buy a minecratf card that say that it includes the windows 10 edition but only got the java edition, how can i get the window 10 edition ?
#1084 [17:20] * mickeymouse [webchat@96-40-164-119.dhcp.mtpk.ca.charter.com] has quit. (Quit: webchat.esper.net)
#1085 [17:22] * tarra [webchat@adsl-108-71-64-216.dsl.ipltin.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#1086 [17:27] * bufferduss [webchat@109.255.7.77] has quit. (Quit: webchat.esper.net)
#1087 [17:30] * DarkNoddy [~mordi@ti0020a400-2810.bb.online.no] has quit. ()
#1088 [17:41] * vichoste [webchat@pc-84-48-83-200.cm.vtr.net] has joined #minecrafthelp
#1089 [17:42] <vichoste> I try to upload a world into my Realm and it gives error 500 all the time while validating the world
#1090 [17:43] * Lj [webchat@5e04066c.bb.isp.sky.com] has joined #minecrafthelp
#1091 [17:45] <Lj> Hi my minecraft says this when I try to press play: the file is already being used
#1092 [17:46] * Lj [webchat@5e04066c.bb.isp.sky.com] has quit. (Client Quit)
#1093 [17:47] * CoyDahlia [webchat@24.136.24.197] has joined #minecrafthelp
#1094 [17:47] * caelob [webchat@pool-71-240-201-206.altnpa.fios.verizon.net] has joined #minecrafthelp
#1095 [17:48] * CoyDahlia [webchat@24.136.24.197] has quit. (Client Quit)
#1096 [17:48] <caelob> i cant sign into my minecraft account on munecraft.net on my computer but i can log onto it on my phone but im trying to download it on my computer
#1097 [17:48] <caelob> minecraft.net
#1098 [17:53] * Guala [webchat@129.101.212.169] has joined #minecrafthelp
#1099 [17:53] <Guala> Am i able to refund the game i bought. I bought the java edition when i meant to buy the bedrock edition
#1100 [17:55] * vichoste [webchat@pc-84-48-83-200.cm.vtr.net] has quit. (Quit: webchat.esper.net)
#1101 [17:56] * DarDarc [webchat@ool-18bb7f79.dyn.optonline.net] has joined #minecrafthelp
#1102 [17:56] * Silverwolf24 [webchat@190-198.dorm.minotstateu.edu] has joined #minecrafthelp
#1103 [17:58] * Guala [webchat@129.101.212.169] has quit. (Quit: webchat.esper.net)
#1104 [17:58] <DarDarc> Minecraft is unable to save download. The process cannot access the file because it is being used by another process. I have tried many things but can't seem to fix this. I am trying to open version 1.14.4 What do I do?
#1105 [18:02] <Silverwolf24> Hi, my Java edition of Minecraft keeps crashing on me. The game launches just fine, and it reaches the normal main menu screen, but whenever I click on any of the available buttons, such as; Options, Single player, and Multiplayer, the text on the next screen gets jumbled up. It then immediately crashes, and brings me back to the launcher. However,
#1106 [18:02] <Silverwolf24> even though it gives me the option to view the crash report, when I click on it nothing happens at all. If anyone could help me that would be greatly appreciated.
#1107 [18:07] <caelob> ive been trying to download minecraft all day and it wont let me sign in on my computer
#1108 [18:07] * MoontanaGamer [webchat@cpe-76-170-98-82.socal.res.rr.com] has joined #minecrafthelp
#1109 [18:07] <caelob> it lets me on my phone but not my computer
#1110 [18:08] <MoontanaGamer> When I load my world the game crashes
#1111 [18:09] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has quit. (Quit: Leaving)
#1112 [18:11] * Silverwolf24 [webchat@190-198.dorm.minotstateu.edu] has quit. (Quit: webchat.esper.net)
#1113 [18:13] * mrjoeyjiffy [webchat@108-254-221-20.lightspeed.jcvlfl.sbcglobal.net] has joined #minecrafthelp
#1114 [18:13] <mrjoeyjiffy> Hey there, I migrated my old mojave account but its still not showing that ive purchased minecraft. I bought the game in 2011 and i still have the email with transaction ID, can you help me?
#1115 [18:14] * iv_an [webchat@c-67-160-208-4.hsd1.ca.comcast.net] has joined #minecrafthelp
#1116 [18:14] <iv_an> i cannot log in
#1117 [18:14] <iv_an> keeps saying invalid email and password
#1118 [18:14] <mrjoeyjiffy> are you at the log in page?
#1119 [18:14] <iv_an> i typed everything right
#1120 [18:14] <iv_an> dont know why
#1121 [18:14] <mrjoeyjiffy> hold alt and press F4 and then hit enter right after
#1122 [18:15] <iv_an> yes
#1123 [18:15] * iv_an [webchat@c-67-160-208-4.hsd1.ca.comcast.net] has quit. (Client Quit)
#1124 [18:16] * ivan [webchat@c-67-160-208-4.hsd1.ca.comcast.net] has joined #minecrafthelp
#1125 [18:16] <ivan> can log in
#1126 [18:16] <ivan> says invalid pass and email'
#1127 [18:16] <ivan> typed everything rightt
#1128 [18:17] <ivan> someone help me
#1129 [18:17] <ivan> hurry up
#1130 [18:17] <mrjoeyjiffy> did you try alt + f4?
#1131 [18:17] <ivan> shut up
#1132 [18:17] <mrjoeyjiffy> How would you rate your experience 1-5?
#1133 [18:17] <ivan> 0
#1134 [18:18] <mrjoeyjiffy> :( boss gonna give me lashings and no lentils
#1135 [18:18] * Pieguy [webchat@c-67-173-124-135.hsd1.il.comcast.net] has joined #minecrafthelp
#1136 [18:19] <mrjoeyjiffy> This is a known issue with comcast at this time
#1137 [18:19] <mrjoeyjiffy> you will have to try back tomorrow
#1138 [18:19] <Pieguy> Hello can anyone help me with my minecraft problem?
#1139 [18:19] <mrjoeyjiffy> Whats going on?
#1140 [18:20] <Pieguy> Every time I launch minecraft and gets me into the menu and I click on play, options, servers my game just crashes
#1141 [18:20] <mrjoeyjiffy> This is a known issue with comcast at this time
#1142 [18:20] <caelob> yeah help me too
#1143 [18:20] <mrjoeyjiffy> you will have to try back tomorrow
#1144 [18:21] <mrjoeyjiffy> also verizon FIOS has had these reports
#1145 [18:21] * caelob [webchat@pool-71-240-201-206.altnpa.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#1146 [18:21] * ivan [webchat@c-67-160-208-4.hsd1.ca.comcast.net] has quit. (Quit: webchat.esper.net)
#1147 [18:22] <Pieguy> I've uninstalled reinstalled, used the repair tool in the installer, updated my drivers and my system, I updated java and uninstalled and reinstalled it.
#1148 [18:22] <mrjoeyjiffy> Yeah its nothing you're doing wrong sir, its a problem with the connection nodes between our servers and comcast local nodes, you can try using a VPN in the meantime
#1149 [18:24] * Minecraft_Support [webchat@108-254-221-20.lightspeed.jcvlfl.sbcglobal.net] has joined #minecrafthelp
#1150 [18:24] <Minecraft_Support> Hello Pieguy, how are you today?
#1151 [18:25] <Minecraft_Support> are you still there? I will disconnect from chat in 60 seconds.
#1152 [18:27] * Pieguy [webchat@63.246.135.247] has joined #minecrafthelp
#1153 [18:27] <DarDarc> Minecraft is unable to save download. The process cannot access the file because it is being used by another process. I have tried many things but can't seem to fix this. I am trying to open version 1.14.4 What do I do?
#1154 [18:27] <Pieguy> I'm now using a vpn and it's still not working
#1155 [18:29] <Minecraft_Support> Pieguy I am sorry for the inconvenience that is the only known workaround at the moment
#1156 [18:30] <Minecraft_Support> DarDark do you know how to bring up command prompt?
#1157 [18:30] <DarDarc> yes
#1158 [18:30] <Pieguy> My friends use comcast too, and it works for them but everytime I try playing even just alone my game just crashes when I press play
#1159 [18:32] * Minecraft_Support [webchat@108-254-221-20.lightspeed.jcvlfl.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#1160 [18:34] * mrjoeyjiffy [webchat@108-254-221-20.lightspeed.jcvlfl.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#1161 [18:35] * Pieguy [webchat@63.246.135.247] has quit. (Quit: webchat.esper.net)
#1162 [18:45] * Moose [webchat@ool-4a59880f.dyn.optonline.net] has quit. (Quit: webchat.esper.net)
#1163 [18:45] * SS5Sttellate [webchat@modemcable042.208-200-24.mc.videotron.ca] has joined #minecrafthelp
#1164 [18:47] <SS5Sttellate> So what do i do if i cant download the latest version of minecraft on xbon 1
#1165 [18:47] * bricotinco [webchat@190.238.29.242] has joined #minecrafthelp
#1166 [18:48] * SS5Sttellate [webchat@modemcable042.208-200-24.mc.videotron.ca] has quit. (Client Quit)
#1167 [18:50] <bricotinco> I wanted to know why Minecraft crashes when I press the multiplayer button. This only happens when I'm using the latest versions such as 1.12 , 1.13 or 1.14. The game starts normally and, when I try to play, it crashes.
#1168 [18:51] * greenheart77 [webchat@77.111.247.217] has joined #minecrafthelp
#1169 [18:51] <greenheart77> Hello
#1170 [18:52] * jay [webchat@CPE9050cabf07e3-CM9050cabf07e0.cpe.net.cable.rogers.com] has joined #minecrafthelp
#1171 [18:52] * GamerLP_ [webchat@p5DC27187.dip0.t-ipconnect.de] has joined #minecrafthelp
#1172 [18:52] <GamerLP_> hey
#1173 [18:52] <greenheart77> I migrated my account to an email and now it only lets me play demo I think something happend when migrating and it made me create a new account so I would like some help
#1174 [18:53] <GamerLP_> when i start Minecraft its crash can you help me?
#1175 [18:53] <greenheart77> I guess
#1176 [18:53] <greenheart77> I can try
#1177 [18:53] <greenheart77> did you uninstall and reinstall it
#1178 [18:53] <greenheart77> ?
#1179 [18:54] <GamerLP_> jes
#1180 [18:54] <greenheart77> ok
#1181 [18:54] <greenheart77> hmm
#1182 [18:54] <greenheart77> nah
#1183 [18:54] <greenheart77> cant help
#1184 [18:54] <GamerLP_> there came a error
#1185 [18:54] <greenheart77> I migrated my account to an email and now it only lets me play demo I think something happend when migrating and it made me create a new account so I would like some help
#1186 [18:55] <bricotinco> hello
#1187 [18:56] * DarDarc [webchat@ool-18bb7f79.dyn.optonline.net] has quit. (Quit: webchat.esper.net)
#1188 [18:56] <GamerLP_> The game crashed whilst initializing game
#1189 [18:56] <GamerLP_> Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL.this come when i stard minecraft.can you help me??
#1190 [18:59] * greenheart77 [webchat@77.111.247.217] has quit. (Quit: webchat.esper.net)
#1191 [19:03] * Monkey_D_Misaki [webchat@51.36.62.172] has joined #minecrafthelp
#1192 [19:05] * GamerLP_ [webchat@p5DC27187.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#1193 [19:06] * Monkey_D_Misaki [webchat@51.36.62.172] has quit. (Client Quit)
#1194 [19:06] * jackson_five [webchat@cpc152549-live31-2-0-cust164.17-2.cable.virginm.net] has joined #minecrafthelp
#1195 [19:06] * Monkey_D_Misaki [webchat@51.36.62.172] has joined #minecrafthelp
#1196 [19:06] <Monkey_D_Misaki> Hello Mojang staff,
#1197 [19:07] <Monkey_D_Misaki> Firstly sorry that my English is not good
#1198 [19:07] <Monkey_D_Misaki> My problem is that I can't log into my account in minecraft, and the following shows me:
#1199 [19:07] <Monkey_D_Misaki> "if your account was created after November 2012 or if it has been migrated, use your email, Otherwise, use your username."
#1200 [19:07] <Monkey_D_Misaki> Although I did not buy the account before 2012!
#1201 [19:08] <Monkey_D_Misaki> How can I solve the problem?
#1202 [19:12] * jolluuuuh [webchat@mobile-access-bceec8-81.dhcp.inet.fi] has quit. (Quit: webchat.esper.net)
#1203 [19:12] <Monkey_D_Misaki> Lord_Ralex
#1204 [19:13] * b\ajhtrykjfr [webchat@46.7.64.234] has joined #minecrafthelp
#1205 [19:13] * alescia625 [webchat@cpe-70-117-167-76.elp.res.rr.com] has joined #minecrafthelp
#1206 [19:13] <alescia625> how do i get a custom texture pack on minecraft java edition
#1207 [19:14] <b\ajhtrykjfr> can i get a refund i bought the game without my moms permission
#1208 [19:14] * FairlyBasic [webchat@ool-45727a9a.dyn.optonline.net] has joined #minecrafthelp
#1209 [19:14] * FairlyBasic [webchat@ool-45727a9a.dyn.optonline.net] has joined #minecrafthelp
#1210 [19:14] * Monkey_D_Misaki [webchat@51.36.62.172] has left #minecrafthelp
#1211 [19:14] <alescia625> welp
#1212 [19:15] * alescia625 [webchat@cpe-70-117-167-76.elp.res.rr.com] has quit. (Client Quit)
#1213 [19:15] <FairlyBasic> Hello. I've been at this for hours and have not yet found a solution. For some reason everytime i start up Minecraft I get the "Java(TM) Platform SE binary is not responding"
#1214 [19:18] * b\ajhtrykjfr [webchat@46.7.64.234] has quit. (Quit: webchat.esper.net)
#1215 [19:18] * Kitty0 [webchat@cpe-173-92-198-106.carolina.res.rr.com] has joined #minecrafthelp
#1216 [19:19] <jackson_five> my Minecraft world has gone missing and I am hoping you can help me find it. I play on xbox windows 10 and I never deleted it
#1217 [19:20] * jackson_five [webchat@cpc152549-live31-2-0-cust164.17-2.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#1218 [19:20] * FairlyBasic [webchat@ool-45727a9a.dyn.optonline.net] has quit. (Quit: webchat.esper.net)
#1219 [19:21] * Ariyan [webchat@pool-68-132-113-81.nycmny.fios.verizon.net] has joined #minecrafthelp
#1220 [19:22] <Ariyan> Hi, 4 years ago I bought Minecraft Java Edition. Today as I try to log in and download Minecraft It says I need to buy it again and is not showing up in my Account Games
#1221 [19:22] <Ariyan> I have every evidence that I bought the game along with the Receipt that came via Email. How do I fix this issue?
#1222 [19:27] * Ariyan [webchat@pool-68-132-113-81.nycmny.fios.verizon.net] has joined #minecrafthelp
#1223 [19:29] * RR [webchat@108-200-103-187.lightspeed.frokca.sbcglobal.net] has joined #minecrafthelp
#1224 [19:29] <Ariyan> Hi, 4 years ago I bought Minecraft Java Edition. Today when I log in and try to log back in (which I successfuly did) It says I don't own a Minecraft Game and when i try to download it It says I need to download it again. I have every evidence that I bought Minecraft including the Receipt via Email I recieved. How do I fix this issue?
#1225 [19:31] * RR [webchat@108-200-103-187.lightspeed.frokca.sbcglobal.net] has quit. (Client Quit)
#1226 [19:36] * TheSilentLink [~TheSilent@host165-120-140-39.range165-120.btcentralplus.com] has quit. (Ping timeout: 189 seconds)
#1227 [19:37] * TheSilentLink [~TheSilent@host86-136-228-242.range86-136.btcentralplus.com] has joined #minecrafthelp
#1228 [19:39] * jkerns [webchat@c-69-143-220-198.hsd1.md.comcast.net] has joined #minecrafthelp
#1229 [19:40] <jkerns> is there anyone who can help me with email recovery. I know the username and password
#1230 [19:43] * hi [webchat@S0106441c12152d33.ed.shawcable.net] has joined #minecrafthelp
#1231 [19:43] <hi> hello can anyone help me
#1232 [19:45] * hi [webchat@S0106441c12152d33.ed.shawcable.net] has quit. (Client Quit)
#1233 [19:46] * Tmagoo_ [webchat@d199-126-84-68.abhsia.telus.net] has joined #minecrafthelp
#1234 [19:46] <Tmagoo_> My minecraft auto saved when I logged off, and when I logged back on it was glitched. There’s nothing showing up, or anything. I’ve tried restarting both the game and the consul, just want to know if there is a way to revert to a previous save?
#1235 [19:47] * Tmagoo_ [webchat@d199-126-84-68.abhsia.telus.net] has quit. (Client Quit)
#1236 [19:54] * RR [webchat@108-200-103-187.lightspeed.frokca.sbcglobal.net] has joined #minecrafthelp
#1237 [19:58] <RR> Hi, I tried to install Mods. I got a couple such as skyblock to work. After installing other mods it notified me they didnt work. So i uninstalled them. After The section labeled "Forge" had changed to "Unnamed". After this Minecraft would no longer run, vanilla or otherwise. I've uninstalled it several times including searching my files to delete
#1238 [19:58] <RR> Minecraft related items, it still refuses to run. In particular. I will hit "play", it will begin to load, at which point it says f75b58f24426491cb0e1dfcf4c44029d
#1239 [20:00] * MrEnderSlayer [webchat@c-67-190-218-224.hsd1.fl.comcast.net] has quit. (Quit: webchat.esper.net)
#1240 [20:00] <RR> Unable to save download - Name: aggro5.ogg - URL: https://resources.download.minecraft.net/fa/fa6a70a21f9f9bbb569694241fa6152f7a3c166c - Error details: The process cannot access the - file because it is being used by another process. - Attempting to move successful download. - Filename on disk: 0ede-df6c-664e-a202 - Path: C:\Users\[MY NAME]\AppData
#1241 [20:00] <RR> \Local\Temp\0ede-df6c-664e-a202 - Exists: File
#1242 [20:06] * Craftz [webchat@45.246.8.76] has joined #minecrafthelp
#1243 [20:06] <Craftz> hi
#1244 [20:07] <Craftz> i have a problem where i go to the minecraft.net site i try to login i click login and nothing happens i tried this on 2 laptops my minecraft launcher is logged in and works fine and i could login to mojang but in minecraft.net site it doesn't work i just wanted to change my skin
#1245 [20:08] <RR> it says at the top all account/login issues will not be addressed
#1246 [20:08] <Craftz> ok sorry
#1247 [20:09] <RR> all good all good
#1248 [20:09] <Craftz> when is the new launcher be able to change skins in it?
#1249 [20:09] <Craftz> (sorry for bad grammar)
#1250 [20:18] * RR [webchat@108-200-103-187.lightspeed.frokca.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#1251 [20:34] * Luke [webchat@152.7.255.227] has joined #minecrafthelp
#1252 [20:34] * Nate4 [webchat@c-73-147-247-142.hsd1.va.comcast.net] has joined #minecrafthelp
#1253 [20:35] <Luke> I purchased the java addition of minecraft when I meant to buy the windows 10 version. Is there anyway that I can get a refund?
#1254 [20:36] <Nate4> On a Realm in the windows 10 version, is there a way as the owner to stop seeing private whispers between other members?
#1255 [20:45] * Luke [webchat@152.7.255.227] has quit. (Quit: webchat.esper.net)
#1256 [20:54] * Nikola [webchat@87.116.181.43] has joined #minecrafthelp
#1257 [20:55] <Nikola> im having issues with changing my e mail adress of the account
#1258 [20:55] <Nikola> since the e mail my account was registered to no longer exists
#1259 [20:56] * beamn [webchat@mtrlpq3901w-lp130-02-76-65-114-65.dsl.bell.ca] has joined #minecrafthelp
#1260 [20:56] <GreyVulpine> Nikola - Send in a support ticket to Mojang's Customer Support using: https://help.mojang.com/customer/portal/emails/new
#1261 [20:56] <Nikola> i did so i should wait for their response
#1262 [20:57] <GreyVulpine> Yes
#1263 [20:57] * beamn [webchat@mtrlpq3901w-lp130-02-76-65-114-65.dsl.bell.ca] has quit. (Client Quit)
#1264 [20:58] * Nikola [webchat@87.116.181.43] has quit. (Client Quit)
#1265 [21:00] * Luke [webchat@152.7.255.228] has joined #minecrafthelp
#1266 [21:01] * toxxik [webchat@c-73-79-138-178.hsd1.pa.comcast.net] has joined #minecrafthelp
#1267 [21:01] * Luke [webchat@152.7.255.228] has quit. (Client Quit)
#1268 [21:02] <toxxik> when i download the server.jar program and run it, the eula.txt files are not generated
#1269 [21:02] * Luke [webchat@152.7.255.228] has joined #minecrafthelp
#1270 [21:02] * Cassie4 [webchat@96-2-26-164-dynamic.midco.net] has joined #minecrafthelp
#1271 [21:03] <Cassie4> My minecraft will not update. I have java edition and am on a windows 10 lenovo computer.
#1272 [21:03] <Cassie4> What do I do?
#1273 [21:03] <Luke> I accidentally bought the java version when I meant to buy the windows 10 version, is there anything that I can do or get a refund?
#1274 [21:03] <GreyVulpine> https://help.mojang.com/customer/en/portal/articles/359338-mojang-refunds-policy?b_id=5408
#1275 [21:03] * aJayxt [webchat@cpc125278-lewi24-2-0-cust2466.2-4.cable.virginm.net] has joined #minecrafthelp
#1276 [21:03] * toxxik [webchat@c-73-79-138-178.hsd1.pa.comcast.net] has quit. (Client Quit)
#1277 [21:04] <aJayxt> Hello? can somebody help me with my login issue?
#1278 [21:04] <Cassie4> My computer will not update to the new 1.15 version. Please help
#1279 [21:04] <Cassie4> aJsyxt what is your question?
#1280 [21:04] <GreyVulpine> 1.15? Is that not out yet?
#1281 [21:05] <Cassie4> I thought it was out. With the bees and stuff
#1282 [21:05] <GreyVulpine> Nope
#1283 [21:06] <Cassie4> So nothing is wrong with my computer?
#1284 [21:06] <GreyVulpine> https://minecraft.gamepedia.com/Planned_versions
#1285 [21:06] <GreyVulpine> 1.15 is an upcoming major update with no set release date.[1] It adds bees, honey and related items. The theme for this update is currently unknown and will be announced at MINECON Live 2019 (September 28, 2019).
#1286 [21:07] <aJayxt> I don't know the password to the mc account i am using. I have an unique email domain - nate.com - which is a korean only gmail domain. If i attempt to access my nate.com email, it requires me to use 2auth, which is denied since all authorisation methods are available only through phone which must be a korean number
#1287 [21:07] <Cassie4> Thank you so much GreyVulpine!! You helped a ton!!!!
#1288 [21:07] * Cassie4 [webchat@96-2-26-164-dynamic.midco.net] has quit. (Quit: webchat.esper.net)
#1289 [21:07] <GreyVulpine> aJayxt - Send in a support ticket to Mojang's Customer Support using: https://help.mojang.com/customer/portal/emails/new
#1290 [21:08] <aJayxt> I have been patiently waiting for a mojang email for longer than a month! how longer do i have to wait? My patience is thinning out
#1291 [21:08] <GreyVulpine> https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1292 [21:09] <aJayxt> yeah, that site has not changed for a month
#1293 [21:10] <GreyVulpine> It has, the date's changed.\
#1294 [21:10] <aJayxt> so what, mojang is still replying back to the same emails from june 25th for 3 weeks now?
#1295 [21:10] * J1213 [webchat@96-33-1-139.dhcp.jcsn.tn.charter.com] has quit. (Quit: webchat.esper.net)
#1296 [21:10] <aJayxt> it really hasnt, or the progress of it is extremely slow
#1297 [21:10] <GreyVulpine> Last Updated - Aug 23, 2019 09:03AM CEST
#1298 [21:11] <aJayxt> is there any way to contact support faster?
#1299 [21:11] <GreyVulpine> Nope.
#1300 [21:19] * Grimmithy [webchat@c-73-89-22-84.hsd1.ct.comcast.net] has quit. (Quit: webchat.esper.net)
#1301 [21:20] * Goose [webchat@pool-98-109-210-237.nwrknj.fios.verizon.net] has joined #minecrafthelp
#1302 [21:20] * Goose [webchat@pool-98-109-210-237.nwrknj.fios.verizon.net] has quit. (Client Quit)
#1303 [21:20] * justaaussie [webchat@cpe-101-175-89-50.wb04.wa.asp.telstra.net] has joined #minecrafthelp
#1304 [21:21] <justaaussie> hey guy i cant buy minecraft becuase it says m credit card is not vaild
#1305 [21:21] <justaaussie> i ligit went to the shops today and bought something
#1306 [21:22] <GreyVulpine> Is this a credit card or a prepaid card?
#1307 [21:22] <justaaussie> credit card
#1308 [21:22] <justaaussie> yea visa
#1309 [21:23] <GreyVulpine> Hmm, try using it through paypal to purchase minecraft?
#1310 [21:23] <justaaussie> i called my creadit card holders and they said it was fine nothing was wrong
#1311 [21:23] <justaaussie> umm i have tried through paypal
#1312 [21:23] <GreyVulpine> Same issue?
#1313 [21:24] <justaaussie> yew
#1314 [21:24] <justaaussie> yea
#1315 [21:24] <GreyVulpine> Strange.
#1316 [21:24] <justaaussie> yea it is
#1317 [21:24] <justaaussie> and annoying
#1318 [21:24] <GreyVulpine> Minecraft does have prepaid cards through some physical stores.
#1319 [21:24] <justaaussie> yea i want it today
#1320 [21:25] <justaaussie> and well just the point of where it may not work
#1321 [21:25] <justaaussie> i mean i can try but i might nbe back here soon see ya my dude
#1322 [21:26] <justaaussie> thx jtuari
#1323 [21:32] * Luke [webchat@152.7.255.228] has quit. (Quit: webchat.esper.net)
#1324 [21:39] * Lucas [webchat@ip68-227-99-7.ok.ok.cox.net] has joined #minecrafthelp
#1325 [21:42] * Lucas [webchat@ip68-227-99-7.ok.ok.cox.net] has quit. (Client Quit)
#1326 [21:50] * Ali_C [webchat@75-142-54-240.static.mtpk.ca.charter.com] has joined #minecrafthelp
#1327 [21:52] <Ali_C> I purchased Minecraft for Windows 10 thinking it was Minecraft Java Edition, I was wondering if there was a way to get the Java edition free of charge as I already bought Minecraft for Windows 10.
#1328 [21:55] * yukheibestboy [webchat@ool-457739fe.dyn.optonline.net] has joined #minecrafthelp
#1329 [21:56] <yukheibestboy> hello im trying to log in to my account through the log in screen but the actual button for LOG IN won't work, i've put in my password and everything
#1330 [22:01] * yukheibestboy [webchat@ool-457739fe.dyn.optonline.net] has quit. (Quit: webchat.esper.net)
#1331 [22:03] * Erebus8 [webchat@pool-100-11-103-186.phlapa.fios.verizon.net] has joined #minecrafthelp
#1332 [22:04] <Erebus8> Is there anyways to reset my minecraft user name even though its been changed in the past 30 days my account got hacked :c
#1333 [22:13] * caden [webchat@162-224-141-148.lightspeed.ltrkar.sbcglobal.net] has joined #minecrafthelp
#1334 [22:13] <caden> I was having trouble logging on to a server so I logged out of launcher and logged back on.When i logged back on i noticed that I can only play the demo. So i went to my email and apparently someone cancelled my Minecraft order at 2:55am. I have the receipt on my email from when i purchased Minecraft from Minecaft.net (attachments are proof). Is
#1335 [22:13] <caden> there any way i can get my account or the order back without having to repurchase the game?
#1336 [22:16] * bricotinco [webchat@190.238.29.242] has quit. (Quit: webchat.esper.net)
#1337 [22:43] * Erebus8 [webchat@pool-100-11-103-186.phlapa.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#1338 [22:49] * Andre [webchat@ip68-104-148-100.ph.ph.cox.net] has joined #minecrafthelp
#1339 [22:49] <Andre> Hi im supposed to migrate my account but dont remember my username
#1340 [22:50] <GreyVulpine> Andrio - Send in a support ticket to Mojang's Customer Support using: https://help.mojang.com/customer/portal/emails/new
#1341 [22:50] <Andre> I already did that GreyVulpine I haven't got anything back in a week
#1342 [22:50] <GreyVulpine> Takes them two months.
#1343 [22:51] <Andre> Is that enough time to force someone to buy another copy then?
#1344 [22:52] <GreyVulpine> Justify it however you wish, their support team is small and is currently behind.
#1345 [22:53] <Andre> Sure. thanks.
#1346 [22:58] * Craig [webchat@86-45-16-82-dynamic.agg1.mvw.mvw-sla.eircom.net] has joined #minecrafthelp
#1347 [22:59] * bee [webchat@c-73-159-150-170.hsd1.ct.comcast.net] has joined #minecrafthelp
#1348 [22:59] <Craig> hey i've been trying to log in for 3 days now and it keeps saying wrong password or username but im using the right email and password, i've even reset my password numerous times. i can log in on the mojang site but not on the minecraft game or minecraft site
#1349 [23:00] <bee> How can I force my game to update to 1.15? I've looked on other sites and tried what they said but the option to update wasn't available.
#1350 [23:01] * mosquitoboy [webchat@104-218-67-157.dynamic.allophone.net] has joined #minecrafthelp
#1351 [23:02] <mosquitoboy> I believe someone else migrated my account, without my permission. I am told my account can go back to the use of the old email address, can anyone here help with that
#1352 [23:02] <GreyVulpine> Nope.
#1353 [23:02] <GreyVulpine> mosquitoboy - Send in a support ticket to Mojang's Customer Support using: https://help.mojang.com/customer/portal/emails/new
#1354 [23:03] <mosquitoboy> I did, seems they are a few months behind answering according to "We're currently replying to cases received on June 25th. We thank you for your patience and will get to each case as quickly as possible."
#1355 [23:03] <GreyVulpine> Yup
#1356 [23:03] <mosquitoboy> guess I'm not playing minecraft for a few months then :C
#1357 [23:04] <Craig> hey i've been trying to log in for 3 days now and it keeps saying wrong password or username but im using the right email and password, i've even reset my password numerous times. i can log in on the mojang site but not on the minecraft game or minecraft site. anyone know what i can do about this
#1358 [23:04] * mosquitoboy [webchat@104-218-67-157.dynamic.allophone.net] has quit. (Client Quit)
#1359 [23:05] <GreyVulpine> Using a VPN or other networking software?
#1360 [23:06] <Craig> nah nothing
#1361 [23:07] <Craig> it worked at first but then i changed properties and it signed me out and since then it hasnt let me sign back in
#1362 [23:08] <GreyVulpine> "changed properties"?
#1363 [23:08] <Craig> meant compatibility
#1364 [23:11] <GreyVulpine> Any particular reason why you did this?
#1365 [23:12] <Craig> was told to go to windows vista by a friend so i could join his server or something and since then i havent been able to log back in even though i changed back
#1366 [23:13] * caden [webchat@162-224-141-148.lightspeed.ltrkar.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#1367 [23:13] * Craig0 [webchat@host86-129-117-205.range86-129.btcentralplus.com] has joined #minecrafthelp
#1368 [23:16] * JebanyPatriotaa [webchat@195-162-86-91.eastcork.net] has joined #minecrafthelp
#1369 [23:16] <JebanyPatriotaa> can i refresh mi account
#1370 [23:17] * JebanyPatriotaa [webchat@195-162-86-91.eastcork.net] has quit. (Client Quit)
#1371 [23:18] * Craig [webchat@86-45-16-82-dynamic.agg1.mvw.mvw-sla.eircom.net] has quit. (Quit: webchat.esper.net)
#1372 [23:35] * bee [webchat@c-73-159-150-170.hsd1.ct.comcast.net] has quit. (Quit: webchat.esper.net)
#1373 [23:36] * ben [webchat@ool-457e34ea.dyn.optonline.net] has joined #minecrafthelp
#1374 [23:36] <ben> i need a new code for windows 10 minecraft
#1375 [23:36] * ben is now known as Guest46726
#1376 [23:36] <Guest46726> ben
#1377 [23:37] <Guest46726> hello?
#1378 [23:38] * grahamG [webchat@pool-108-7-71-27.bstnma.fios.verizon.net] has joined #minecrafthelp
#1379 [23:38] <Guest46726> i need a new mc windows 10 code
#1380 [23:38] <Guest46726> it was redeemed without my knowing by another account
#1381 [23:39] * SaltyAngel [webchat@ip68-5-86-154.oc.oc.cox.net] has joined #minecrafthelp
#1382 [23:40] <SaltyAngel> Hello! my minecraft keeps crashing with the error code ticking entites
#1383 [23:40] * KHSHK_kanlo [webchat@24-126-16-223-on-nets.com] has joined #minecrafthelp
#1384 [23:41] <KHSHK_kanlo> I cannot open my minecraft java edition
#1385 [23:41] * SaltyAngel [webchat@ip68-5-86-154.oc.oc.cox.net] has quit. (Client Quit)
#1386 [23:42] <grahamG> Could get help resetting some of my account information? I was hacked and while I got my account back my name and skin was changed and now I can't change back.
#1387 [23:42] <GreyVulpine> You'll need to file a support ticket
#1388 [23:42] <GreyVulpine> grahamG - Send in a support ticket to Mojang's Customer Support using: https://help.mojang.com/customer/portal/emails/new
#1389 [23:42] <KHSHK_kanlo> It will be lag after open the java
#1390 [23:42] <Guest46726> grey , what do i do for my issue
#1391 [23:43] <grahamG> GreyVulpine thanks!
#1392 [23:43] <KHSHK_kanlo> Grey?
#1393 [23:43] <GreyVulpine> Guest46726 - Same for you, support ticket
#1394 [23:43] <GreyVulpine> KHSHK_kanlo?
#1395 [23:43] <KHSHK_kanlo> I cannot open my minecraft
#1396 [23:44] <GreyVulpine> And why is that?
#1397 [23:44] * grahamG [webchat@pool-108-7-71-27.bstnma.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#1398 [23:44] <KHSHK_kanlo> It said it don't have response
#1399 [23:45] <GreyVulpine> So, has it ever worked before?
#1400 [23:45] <KHSHK_kanlo> Of the minecraft
#1401 [23:45] <KHSHK_kanlo> Yesterday night I open it success
#1402 [23:45] <KHSHK_kanlo> And play for hole afternoon
#1403 [23:46] <GreyVulpine> KHSHK_kanlo - So, what happened between then and now?
#1404 [23:47] <KHSHK_kanlo> It lag on the page who have a mojang logo
#1405 [23:47] <GreyVulpine> Tried a reboot since then?
#1406 [23:47] <KHSHK_kanlo> I reboot a lot of times
#1407 [23:48] <GreyVulpine> Reinstalled minecraft?
#1408 [23:48] <KHSHK_kanlo> Yes
#1409 [23:49] <GreyVulpine> What steps did you follow?
#1410 [23:49] <KHSHK_kanlo> I try once time to reinstalled my minecraft launcher
#1411 [23:51] <KHSHK_kanlo> I go to the setting and deleted my minecraft and download the pack from the minecraft.net and installed it
#1412 [23:51] * Dave [webchat@nat-229-245.wireless.griffith.edu.au] has joined #minecrafthelp
#1413 [23:51] * Dave is now known as Guest41499
#1414 [23:51] <KHSHK_kanlo> It still lag on the page of the logo
#1415 [23:52] <KHSHK_kanlo> And no response
#1416 [23:52] <Guest41499> hey I have an issue where the launcher just opens to a blank white window. tried reinstall and no luck
#1417 [23:52] <KHSHK_kanlo> ...
#1418 [23:53] <KHSHK_kanlo> So I have to deleted all my minecraft data form the AppData?
#1419 [23:53] <GreyVulpine> KHSHK_kanlo - Try that, sure
#1420 [23:53] <KHSHK_kanlo> Oh
#1421 [23:53] <KHSHK_kanlo> I try it
#1422 [23:55] <KHSHK_kanlo> Will it is my computer bag?
#1423 [23:57] * KHSHK_kanlo [webchat@24-126-16-223-on-nets.com] has quit. (Quit: webchat.esper.net)