#1 [00:10] * justaaussie [webchat@cpe-101-175-89-50.wb04.wa.asp.telstra.net] has joined #minecrafthelp
#2 [00:10] <justaaussie> hey i am was
#3 [00:10] <justaaussie> back*
#4 [00:11] <justaaussie> umm i am just saying it is not working its getting anoying
#5 [00:12] <justaaussie> I have just paid for mincraft Java edition for PC andMac from my local EB Games - but it is not allowing me to launch from the down load
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#7 [00:25] * Clueless [webchat@99-51-171-81.lightspeed.nworla.sbcglobal.net] has joined #minecrafthelp
#8 [00:25] <Clueless> Hello.
#9 [00:27] <Clueless> I don't actually have any ability to access my email associated with my account, and furthermore, I do not know what my username was while I was playing Minecraft. Is there any way I can get help?
#10 [00:29] <GreyVulpine> Unfortunately, there's no Mojang Employees here, and we can't do account support. You'll need to file a support ticket through their website to get help with that
#11 [00:29] <GreyVulpine> Clueless - Send in a support ticket to Mojang's Customer Support using: https://help.mojang.com/customer/portal/emails/new
#12 [00:30] <Clueless> Ah. Thank you for your time. I guess I didn't read that enough. Two months wait sounds fun.
#13 [00:35] * Nicholas [webchat@cpe-1-159-4-159.vb12.vic.asp.telstra.net] has joined #minecrafthelp
#14 [00:35] * Nicholas is now known as Guest49458
#15 [00:37] <Guest49458> hi im trying to login into minecraft launcher with an account but it keeps, saying Invalid email or password
#16 [00:37] <Guest49458> If your account was created after November 2012 or if it has been migrated, use your email. Otherwise use your username. but we have tryed on other peoples device and it works how can i fix this
#17 [00:37] <Guest49458> please help
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#20 [00:50] * ajningorbyc [webchat@136.32.74.135] has joined #minecrafthelp
#21 [00:57] <ajningorbyc> I can't log in on minecraft.net and I have no idea as to why. There's no error message that pops up, it just keeps the "Log In" button highlighted when I've put in my account information and clicked on it. Does anyone have any idea what the problem is or has encountered this issue before?
#22 [00:58] <GreyVulpine> VPN software can result in that behavior sometimes
#23 [00:59] <ajningorbyc> I've never used a VPN before, so I don't think that that's it
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#26 [01:08] <GreyVulpine> Can you get an error report?
#27 [01:09] <ajningorbyc> I've tried multiple times and it has occurred with no error report, even on different browsers and after restarting my computer
#28 [01:12] <GreyVulpine> Are you able to log into the website?
#29 [01:12] <ajningorbyc> mojang or minecraft?
#30 [01:12] <GreyVulpine> Either
#31 [01:13] <ajningorbyc> I can log into mojang, but not into minecraft
#32 [01:14] <GreyVulpine> Strange.
#33 [01:14] <GreyVulpine> ??> ajningorbyc tools/hjt
#34 [01:14] <Mightyena> ajningorbyc: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#35 [01:14] <Mightyena> ajningorbyc: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#36 [01:17] <ajningorbyc> https://paste.ubuntu.com/p/wrBZ56b6Xb/
#37 [01:18] <GreyVulpine> Ah, there's why
#38 [01:19] <GreyVulpine> Have you paid for minecraft?
#39 [01:19] <ajningorbyc> no
#40 [01:19] <GreyVulpine> Yeah, that's why
#41 [01:20] <ajningorbyc> The problem is that I can't log into the website to pay for minecraft
#42 [01:20] <GreyVulpine> Yeah, and you've played with a pirated launcher as well
#43 [01:21] <GreyVulpine> Which does fun stuff to your computer, to allow you to pirate minecraft
#44 [01:22] <ajningorbyc> Is there still a way to legitimately pay for it or am I unable to do so now?
#45 [01:23] <GreyVulpine> There is, requires you to fix what you've done. First, delete the pirated launcher.
#46 [01:25] <GreyVulpine> You're on.. windows vista?
#47 [01:25] <ajningorbyc> windows 10
#48 [01:25] <GreyVulpine> Ah, simple enough
#49 [01:25] <GreyVulpine> Head to your start menu, in the search bar, type in: notepad and do not press enter. Instead, right-click on the notepad search result and choose Run as Administrator. Let me know when you have notepad open.
#50 [01:26] <ajningorbyc> It's open
#51 [01:26] <GreyVulpine> Go up to File -> Open. In the Filename box, type in exactly: %systemroot%\system32\drivers\etc\hosts and press enter.
#52 [01:27] <ajningorbyc> done
#53 [01:27] <GreyVulpine> Towards the bottom, two lines, both with "mojang" in them, yes?
#54 [01:27] <ajningorbyc> yes
#55 [01:27] <GreyVulpine> Delete them. Save the file. CHANGE YOUR PASSWORD, then attempt to log in
#56 [01:29] <ajningorbyc> Thank you very much for your help, and I apologize for downloading a pirated launcher.
#57 [01:29] <GreyVulpine> This is how the pirated launchers are able to let players play with accounts. They direct logins to their own servers. So, changning your password is a must after doing this, as you don't know who you're sending your user/password to
#58 [01:30] <GreyVulpine> No harm
#59 [01:54] <Andrio> I already did.
#60 [01:55] * GreyVulpine gnaws on Andrio
#60 [01:55] * kam [webchat@208-96-66-55.eastlink.ca] has joined #minecrafthelp
#61 [01:55] * Andrio nibbles on GreyVulpine.
#61 [01:56] <kam> need help accessing an old Minecraft account
#62 [01:56] <kam> I know the username, not the email
#63 [01:57] * Koreanus [webchat@45.87.213.155] has joined #minecrafthelp
#64 [01:57] <Koreanus> hi
#65 [01:57] <kam> hello
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#67 [01:57] * kam [webchat@208-96-66-55.eastlink.ca] has quit. (Client Quit)
#68 [02:01] * asdf [~asdf@67.142.112.80] has quit. (Read error: Connection reset by peer)
#69 [02:05] * Qwerf [webchat@203-118-165-64.adsl.ihug.co.nz] has joined #minecrafthelp
#70 [02:06] * asdf [~asdf@67.142.112.80] has joined #minecrafthelp
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#73 [02:11] <chris_kasper> I am having a hard time remebering when i purchased minecraft as it was along time ago I need help
#74 [02:11] <Soler13> frgr
#75 [02:11] * Soler13 [webchat@176.32.159.34] has quit. (Client Quit)
#76 [02:12] <Andrio> chris_kasper, can you log in to your Mojang account?
#77 [02:13] <chris_kasper> i tried but cant remember the password
#78 [02:13] <chris_kasper> i know the email and username
#79 [02:13] <chris_kasper> but when i try to get to the migrate part i cant get passed the password part
#80 [02:18] * Oscar [webchat@c-24-6-69-97.hsd1.ca.comcast.net] has joined #minecrafthelp
#81 [02:18] <Oscar> Hello?
#82 [02:19] * Oscar [webchat@c-24-6-69-97.hsd1.ca.comcast.net] has quit. (Client Quit)
#83 [02:24] * ColaCuba [webchat@cpc136272-pool17-2-0-cust526.15-1.cable.virginm.net] has joined #minecrafthelp
#84 [02:27] <ColaCuba> The 1.15 update for minecraft Java edition is not in my version drop-down menu. How can I get it to show up or update Minecraft?
#85 [02:27] <Greymagic27> ColaCuba, Hey. 1.15 isn't currently out but there is a snapshot which you can play
#86 [02:28] <Greymagic27> Open your launcher, go to installations. From there tick 'snapshots' in the right corner
#87 [02:28] <ColaCuba> Thanks
#88 [02:35] <ColaCuba> Does the snapshot 19w32a add bees?
#89 [02:36] <Greymagic27> ColaCuba, It should be 19w34a. But yes, the new snapshot does add bees
#90 [02:36] <ColaCuba> Thanks for helping
#91 [02:37] * ColaCuba [webchat@cpc136272-pool17-2-0-cust526.15-1.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#92 [02:47] * Rich_693 [webchat@dsl-189-131-45-149-dyn.prod-infinitum.com.mx] has joined #minecrafthelp
#93 [02:47] <Rich_693> Hola
#94 [02:51] <Qwerf> Hey, my Mojang account shows me as not having purchased the game, but have found the emailed reciept from Mojang in 2015. would this have been an older version that I'm not able to play any more?
#95 [02:52] <Greymagic27> ??> Qwerf account/send-email
#96 [02:52] <Mightyena> Qwerf: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#97 [02:52] <Mightyena> Qwerf: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#98 [02:52] <Greymagic27> Rich_693, Hey. How can we help?
#99 [02:52] <Qwerf> Okay, Thanks!
#100 [02:54] * Qwerf [webchat@203-118-165-64.adsl.ihug.co.nz] has quit. (Quit: webchat.esper.net)
#101 [03:14] * roelafca34 [webchat@78-202-107-86.static.trined.nl] has joined #minecrafthelp
#102 [03:15] <roelafca34> i bought the game this morining, but when i try to logg in, it say: not the good mail adress or password
#103 [03:15] <Greymagic27> ??> roelafca34 tools/hjt
#104 [03:15] <Mightyena> roelafca34: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#105 [03:15] <Mightyena> roelafca34: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#106 [03:18] <roelafca34> https://paste.ubuntu.com/p/9KMdjbk8Qk/
#107 [03:19] <Greymagic27> ??> roelafca34 win/hosts/edit
#108 [03:19] <Mightyena> roelafca34: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#109 [03:19] <Mightyena> roelafca34: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#110 [03:19] <Greymagic27> roelafca34, Remove any entry containing the word mojang - Save the file by pressing CTRL+S then change your minecraft password
#111 [03:21] <roelafca34> i need to delete this?
#112 [03:21] <roelafca34> 35.156.90.191 authserver.mojang.com
#113 [03:21] <roelafca34> 35.156.90.191 sessionserver.mojang.com
#114 [03:21] * Absol kicked roelafca34 from #minecrafthelp (Reason: oelafca34 :Stop spamming)
#115 [03:28] * Nighthawx528 [webchat@n1-42-27-226.mas1.nsw.optusnet.com.au] has joined #minecrafthelp
#116 [03:29] <Nighthawx528> Hey, i used to have an account with minecraft using this name, i have the old email to prove the username was in use however i cant log in
#117 [03:30] <Greymagic27> Nighthawx528, Hey. What happens when you try to login?
#118 [03:31] * Lord_of_Life [~Lord@77.28.121.50] has joined #minecrafthelp
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#120 [03:36] * _Microbiology_ [webchat@212.37.28.30] has joined #minecrafthelp
#121 [03:38] <_Microbiology_> When I'm trying to type my email and password into the log in page and press login it just resets. What should I do?
#122 [03:38] <Greymagic27> ??> _Microbiology_ tools/hjt
#123 [03:38] <Mightyena> _Microbiology_: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#124 [03:38] <Mightyena> _Microbiology_: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#125 [03:44] <Nighthawx528> basically i check the name site and apparently my account name doesnt exist and i registered the email as if i never had an account
#126 [03:55] * Nighthawx528 [webchat@n1-42-27-226.mas1.nsw.optusnet.com.au] has quit. (Quit: webchat.esper.net)
#127 [04:16] * Cheese [webchat@cpe-101-165-212-46.vb08.vic.asp.telstra.net] has joined #minecrafthelp
#128 [04:17] <Cheese> Hey, I bought Minecraft Java years ago and I was pretty excited to play cross-platform with my friends on Windows 10, but when I went to redeem my code it says it's already been redeemed
#129 [04:22] <GreyVulpine> Cheese - Send in a support ticket to Mojang's Customer Support using: https://help.mojang.com/customer/portal/emails/new
#130 [04:22] <Cheese> Already did
#131 [04:22] <GreyVulpine> https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#132 [04:22] <Cheese> This is so shit
#133 [04:22] <Absol> Cheese: Please keep it civil
#134 [04:23] <Cheese> BRUH
#135 [04:43] * davide136 [webchat@net-93-71-141-60.cust.vodafonedsl.it] has joined #minecrafthelp
#136 [04:43] <davide136> ehi guys, need some help...if i launch forge server from jar with double click (Windows server 2016) everything works fine in client, if i start server from mcmyadmin interface the server works, i can connect but i get that i'km playing a demo where i can only play for 100 minutes....What can i do?
#137 [04:47] * Nick5 [webchat@87-50-8-3-cable.dk.customer.tdc.net] has joined #minecrafthelp
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#139 [04:59] * Alienn__ [webchat@151.61.165.85] has joined #minecrafthelp
#140 [04:59] <Alienn__> hi
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#144 [05:20] * liam3 [webchat@5e05e9c1.bb.sky.com] has joined #minecrafthelp
#145 [05:20] <liam3> yooooo
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#148 [05:51] * Reinier [webchat@a83-161-65-164.adsl.xs4all.nl] has joined #minecrafthelp
#149 [05:51] <Reinier> Hello I have a question
#150 [05:51] <Reinier> Is there someone here that can help me whith that?
#151 [05:52] <Reinier> How does this work? Is there anyone online?
#152 [05:53] <Reinier> Alright thx for the help i guess
#153 [05:57] * Craig [webchat@host86-129-117-205.range86-129.btcentralplus.com] has joined #minecrafthelp
#154 [05:57] * SoldatQc [webchat@sjerpq0524w-lp130-01-70-54-171-139.dsl.bell.ca] has joined #minecrafthelp
#155 [05:57] <Craig> Using windows 10 edition, How do i fix bug - fails to load realms or servers. direct links to realms time out, and apps just never load. i would like to play on friends realm :(. i have tried the obvious fixes
#156 [05:59] <SoldatQc> Minecraft java edition cannot upload any worlds to my realms always gets to a 100% uploading then says upload error(500)
#157 [06:03] * j01ka [webchat@65.49.126.98] has joined #minecrafthelp
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#159 [06:04] * b\ajhtrykjfr [webchat@46.7.64.234] has joined #minecrafthelp
#160 [06:05] <b\ajhtrykjfr> can i get a refund i bought the game without my moms permission
#161 [06:13] <Greymagic27> ??> b\ajhtrykjfr account/refund
#162 [06:13] <Mightyena> b\ajhtrykjfr: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#163 [06:13] <Greymagic27> SoldatQc, Known issue right now.
#164 [06:14] <SoldatQc> is there any ETA on a fix ?
#165 [06:14] * frans [webchat@static-176-158-251-22.ftth.abo.bbox.fr] has joined #minecrafthelp
#166 [06:15] <frans> Hello there, i m trying to get back my old minecraft account i bought in 2010, my account have been migrated to mojang but i when i try to reset my password i don't receive any email.
#167 [06:19] * Bubi [webchat@84-245-121-35.dynamic.swanmobile.sk] has joined #minecrafthelp
#168 [06:19] * ooi [webchat@14.192.209.110] has joined #minecrafthelp
#169 [06:19] <ooi> hi i would like to delete my mojang account
#170 [06:20] <Bubi> Hi i have problem with recovering my account...
#171 [06:21] * ooi [webchat@14.192.209.110] has quit. (Client Quit)
#172 [06:23] * ooi [webchat@14.192.209.110] has joined #minecrafthelp
#173 [06:23] <ooi> hi i would like to recover my mojang account
#174 [06:24] <ooi> how? o.o
#175 [06:30] * Awiix [webchat@23.88.192.77.rev.sfr.net] has joined #minecrafthelp
#176 [06:31] <Awiix> bonjours j'ai besoin d'aide pour récuperer mon compte
#177 [06:32] * Alex0 [webchat@95.149.197.188] has joined #minecrafthelp
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#181 [06:37] * ooi [webchat@14.192.209.110] has joined #minecrafthelp
#182 [06:38] <ooi> hi i would like to recover my mojang account
#183 [06:44] * jackson_five [webchat@cpc152549-live31-2-0-cust164.17-2.cable.virginm.net] has joined #minecrafthelp
#184 [06:45] <Greymagic27> ooi, Hey. Have you emailed mojang?
#185 [06:45] * Tadeas22 [webchat@tlapnet-172-82.cust.tlapnet.cz] has joined #minecrafthelp
#186 [06:45] <Tadeas22> hello
#187 [06:45] <Tadeas22> i have a problem
#188 [06:46] <Greymagic27> SoldatQc, Not as of yet. https://twitter.com/MojangStatus/status/1164611749523464192
#189 [06:46] <Greymagic27> Tadeas22, Hey. What's the problem?
#190 [06:46] <jackson_five> hello I have a problem
#191 [06:46] <Greymagic27> jackson_five, Hey. What's the problem?
#192 [06:47] <Tadeas22> mám koupený minecraft ale píše mi to ať si ho koupím
#193 [06:47] <Tadeas22> I have a minecraft bought but it tells me to buy it
#194 [06:47] <jackson_five> my Minecraft world have gone missing and I don't know how to get it back
#195 [06:47] <Greymagic27> Tadeas22, Did you get an email confirming you purchased the game?
#196 [06:48] <Greymagic27> jackson_five, Does the world still show up in the saves folder?
#197 [06:48] <Tadeas22> yes
#198 [06:48] <ooi> yea i emailed mojang he sent me to here
#199 [06:48] <jackson_five> no i play on Minecraft xbox windows 10m
#200 [06:48] <Greymagic27> ooi, This is a technical support chatroom, we can't help with account issues.
#201 [06:49] <Greymagic27> jackson_five, Ah. We don't support bedrock edition here but here are some places you can find support
#202 [06:49] <Greymagic27> ??> jackson_five bedrock/support
#203 [06:49] <Mightyena> jackson_five: This channel only handles technical support for Minecraft: Java Edition, if you need help with Minecraft (Bedrock Platform) please see the resources available here https://help.mojang.com/customer/portal/articles/1175743-minecraft-support-resources. Alternatively you can try the Bedrock support forums here: https://www.minecraftforum.net/forums/support/minecraft-bedrock-support
#204 [06:49] <Tadeas22> :(
#205 [06:49] <jackson_five> ok thanks
#206 [06:49] <ooi> ok thx
#207 [06:50] <Tadeas22> I've already sent minecraft support
#208 [06:50] <Tadeas22> probably someone wanted to get into my account
#209 [06:51] <Greymagic27> Tadeas22, Does it display that you own the game here?https://account.mojang.com/login
#210 [06:51] <Tadeas22> ?
#211 [06:52] <Tadeas22> I recently bought the game
#212 [06:53] <Greymagic27> Tadeas22, Yes. Does it display that you own the game on account.mojang.com when you login?
#213 [06:53] <Tadeas22> I write via google translator sorry for mistakes
#214 [06:55] <Tadeas22> writes it ... My Gift Codes...
#215 [06:55] <Greymagic27> Tadeas22, Does it display something like this? https://imgur.com/a/cy506w1
#216 [06:56] * Waldbaer3 [webchat@p548CF289.dip0.t-ipconnect.de] has joined #minecrafthelp
#217 [06:56] <Tadeas22> no
#218 [06:56] <Greymagic27> Tadeas22, Are you logged in with the correct account?
#219 [06:56] <Tadeas22> yes
#220 [06:57] <Greymagic27> Tadeas22, Wait for mojang to reply. Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: https://help.mojang.com/customer/portal/articles/359446
#221 [06:57] <Tadeas22> https://imgur.com/a/jZDXmvu
#222 [06:57] <Tadeas22> ok :(
#223 [06:58] <Waldbaer3> I doesnt come in my account too
#224 [06:58] <Greymagic27> Waldbaer3, Hey. Have you emailed mojang about this?
#225 [06:58] <Waldbaer3> yes
#226 [06:59] <Greymagic27> Waldbaer3, You'll need to wait for a reply from them. Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: https://help.mojang.com/customer/portal/articles/359446
#227 [06:59] <Tadeas22> hra normalně funguje ale když si chci zmenit skin na minecraft.net píše ať si minecraft koupím (image)
#228 [06:59] * ooi [webchat@14.192.209.110] has quit. (Quit: webchat.esper.net)
#229 [06:59] * Craig [webchat@host86-129-117-205.range86-129.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#230 [07:00] <Tadeas22> the game normally works but when you change your appearance to minecraft.net writes whether to buy minecraft (picture)
#231 [07:03] <Tadeas22> I don't want to be annoying, but I recently bought a MC ...
#232 [07:03] <Tadeas22> but I understand you can't do anything about it
#233 [07:03] <Greymagic27> Tadeas22, We are volunteers (we are not Mojang) who help with Java Edition technial issues, such as client crashes. We help with account issues when they're technical, such as VPN software loaded, but we cannont solve issues with your account.
#234 [07:04] <Tadeas22> ok chápu, děkuji
#235 [07:04] <Tadeas22> ok i understand thank you
#236 [07:07] <Tadeas22> nevím co se stalo ale už to funguje!
#237 [07:07] <Tadeas22> I don't know what happened but it works!
#238 [07:07] <Tadeas22> :)
#239 [07:08] * Tadeas22 [webchat@tlapnet-172-82.cust.tlapnet.cz] has quit. (Quit: webchat.esper.net)
#240 [07:12] * Catta95 [webchat@ti0018q160-3188.bb.online.no] has joined #minecrafthelp
#241 [07:13] * frans [webchat@static-176-158-251-22.ftth.abo.bbox.fr] has quit. (Quit: webchat.esper.net)
#242 [07:14] <Catta95> First my account was stolen. Now they have taken my sisters account! And I can't get hold of the f**** minecraft people. They stole my second account last night (my sisters) I bought both of them. And she could play until today!
#243 [07:14] <Greymagic27> Catta95, Hey. What do you mean by taken?
#244 [07:14] <Catta95> They are stolen
#245 [07:15] <Catta95> I can't access them. My sister could play. Until I got a new mail that the account was migrated. And now she can't play. It's say it's a new password but she did not do it.
#246 [07:15] <Catta95> Someone have stolen mine and my sister account. Both was linked to my mail
#247 [07:21] * Catta95 [webchat@ti0018q160-3188.bb.online.no] has quit. (Quit: webchat.esper.net)
#248 [07:21] * asdf [~asdf@67.142.112.80] has quit. (Read error: Connection reset by peer)
#249 [07:22] * asdf [~asdf@67.142.112.80] has joined #minecrafthelp
#250 [07:22] * jackson_five [webchat@cpc152549-live31-2-0-cust164.17-2.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#251 [07:22] * Catta95 [webchat@ti0018q160-3188.bb.online.no] has joined #minecrafthelp
#252 [07:23] <Catta95> Someone have stolen 2 of my accounts. But I never get answers on my mails!
#253 [07:23] <Catta95> My last one got stolen today
#254 [07:24] * Waldbaer3 [webchat@p548CF289.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#255 [07:33] * Catta95 [webchat@ti0018q160-3188.bb.online.no] has quit. (Quit: webchat.esper.net)
#256 [07:35] * Sa [webchat@46.106.67.33] has joined #minecrafthelp
#257 [07:35] <Sa> Hi
#258 [07:35] <Sa> Why mojang support very slow?
#259 [07:35] <Sa> They are behind 2 months
#260 [07:37] <Greymagic27> Hi Sa. The slow response times are due to understaffing and unexpected sickness as far as I'm aware
#261 [07:38] <Sa> Ok i understant this but Microsoft is huge company so they need to fix understaffing
#262 [07:39] <Sa> They make millions money
#263 [07:39] <Sa> Alao they can give 1500$ per month i think
#264 [07:42] * CrashBanterNut [webchat@cpe-71-72-15-224.neo.res.rr.com] has joined #minecrafthelp
#265 [07:43] <CrashBanterNut> Minecraft Java wont load the bar just stops
#266 [07:43] <Greymagic27> ??> CrashBanterNut av/adwcleaner
#267 [07:43] <Mightyena> CrashBanterNut: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#268 [07:43] <Mightyena> CrashBanterNut: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#269 [07:44] * MC_Useless [webchat@dslb-090-186-167-203.090.186.pools.vodafone-ip.de] has joined #minecrafthelp
#270 [07:44] <CrashBanterNut> ok
#271 [07:44] * malek [webchat@102.186.24.187] has joined #minecrafthelp
#272 [07:44] <MC_Useless> Hello
#273 [07:44] <MC_Useless> Um so I need to make an account on Mojang Webside but it says I already have an account with that Email adress
#274 [07:44] <MC_Useless> tried to reset password but it doesnt send any Email
#275 [07:45] <MC_Useless> any ideas why?
#276 [07:45] <Greymagic27> MC_Useless, Do you remember signing up for an account with that email?
#277 [07:45] * Nick0 [webchat@mob-5-90-69-85.net.vodafone.it] has joined #minecrafthelp
#278 [07:45] <MC_Useless> nope
#279 [07:45] <Nick0> Hi
#280 [07:45] <malek> my world in minecraft got corrupted and then i accidentally deleted it how can i get it back?(ps4)
#281 [07:45] <Nick0> Is minecraft for PS3 and PS Vita compatible with cross-buy?
#282 [07:46] <CrashBanterNut> No minecraft ps3 and vita are diffrent
#283 [07:46] <Greymagic27> ??> MC_Useless account/send-email
#284 [07:46] <Mightyena> MC_Useless: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#285 [07:46] <Mightyena> MC_Useless: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#286 [07:46] <Greymagic27> ??> malek bedrock/support
#287 [07:46] <Mightyena> malek: This channel only handles technical support for Minecraft: Java Edition, if you need help with Minecraft (Bedrock Platform) please see the resources available here https://help.mojang.com/customer/portal/articles/1175743-minecraft-support-resources. Alternatively you can try the Bedrock support forums here: https://www.minecraftforum.net/forums/support/minecraft-bedrock-support
#288 [07:46] <Nick0> Ok thx
#289 [07:46] <Nick0> Bye
#290 [07:46] <MC_Useless> but i cant find my id
#291 [07:46] * Nick0 [webchat@mob-5-90-69-85.net.vodafone.it] has quit. (Client Quit)
#292 [07:46] <MC_Useless> is there any way that i can just create a new account without any transactions
#293 [07:46] <MC_Useless> using that email?
#294 [07:47] <Greymagic27> MC_Useless, If an account already belongs with that email then it's taken. You'll need to email mojang with as much information as possible
#295 [07:47] <MC_Useless> dang
#296 [07:48] <MC_Useless> can i verify that i own that email to delete my account?
#297 [07:48] <Greymagic27> MC_Useless, Only if you knew your password as well
#298 [07:48] <MC_Useless> I know the password to my email
#299 [07:48] <MC_Useless> and i only use One password for all my account
#300 [07:49] <Greymagic27> Try that combo here: https://account.mojang.com/login
#301 [07:49] <MC_Useless> k one sec
#302 [07:49] <MC_Useless> http://prntscr.com/oxnowh
#303 [07:49] <MC_Useless> didnt work
#304 [07:50] <MC_Useless> http://prntscr.com/oxnpk5
#305 [07:51] <MC_Useless> ima try reseting
#306 [07:51] * CrashBanterNut [webchat@cpe-71-72-15-224.neo.res.rr.com] has quit. (Quit: webchat.esper.net)
#307 [07:51] <MC_Useless> http://prntscr.com/oxnq17
#308 [07:51] <MC_Useless> doesnt send any Email
#309 [07:52] <MC_Useless> Is this a Bug in the Mojang System?
#310 [07:52] <MC_Useless> Its like the account is Corrupt
#311 [07:54] <Greymagic27> MC_Useless, Wait for mojang to reply. Only they can help you
#312 [07:54] <MC_Useless> But i Need to wait like one and a half months
#313 [07:54] <MC_Useless> Dang
#314 [07:54] <MC_Useless> well ok thanks
#315 [07:55] <MC_Useless> Greymagic27 thanks tho
#316 [07:58] * Speedy [webchat@cm56-243-228.liwest.at] has joined #minecrafthelp
#317 [07:59] <Speedy> i got my acoutn from my brother but he doesn't know the email so i can't change my skin
#318 [07:59] <Greymagic27> Speedy, Hand him these steps:
#319 [07:59] <Greymagic27> ??> Speedy account/reset-email
#320 [07:59] <Mightyena> Speedy: You can reset your Mojang account email by going here: https://account.mojang.com/changeemail/request
#321 [08:01] <MC_Useless> I might as well make a new email until my Other email Useless7ter@gmail.com works again
#322 [08:01] <MC_Useless> can i do that?
#323 [08:01] * lol [webchat@2-224-243-55.ip172.fastwebnet.it] has joined #minecrafthelp
#324 [08:01] * SenseiDinosaurus [webchat@pcd427240.netvigator.com] has joined #minecrafthelp
#325 [08:01] <MC_Useless> that i can then transfer my acount to the other email adress ?
#326 [08:01] <SenseiDinosaurus> I cannot log into minecraft now
#327 [08:01] <lol> same here!
#328 [08:01] <Greymagic27> MC_Useless, Yea. You can make a new email and then email mojang and ask them to transfer the account to the new one
#329 [08:02] <Greymagic27> SenseiDinosaurus, lol. Hey, what happens when you try?
#330 [08:02] <MC_Useless> Imma do that
#331 [08:02] <MC_Useless> thanks for the help
#332 [08:02] <SenseiDinosaurus> I cannot log into my minecraft launcher and Minecraft.net
#333 [08:02] <SenseiDinosaurus> minecraft.net doesn't respond to my login
#334 [08:02] <Greymagic27> SenseiDinosaurus, Let's make sure nothing on your PC is causing this issue. HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Follow the steps which Mightyena will send below:
#335 [08:02] <Greymagic27> ??> SenseiDinosaurus tools/hjt
#336 [08:02] <Mightyena> SenseiDinosaurus: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#337 [08:02] <Mightyena> SenseiDinosaurus: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#338 [08:03] <lol> I was trying to log for the demo version and it didn't work. it says to try to check the internet connection (which is good and works)
#339 [08:04] <Greymagic27> ??> lol screenshot/external
#340 [08:04] <Mightyena> lol: We need to see a screenshot of what you are describing. Please follow the instructions on this page: https://www.take-a-screenshot.org/
#341 [08:04] <Mightyena> lol: After you have taken the screenshot, please go to https://www.imgur.com/. Click the cloud/arrow at the top, and use the interface select the screenshot from your computer, click "Start Upload", then give us the URL you are taken to.
#342 [08:04] <SenseiDinosaurus> i am using mac
#343 [08:05] <Greymagic27> SenseiDinosaurus, Ah. Can you disable any VPNs, parental control software, adblockers or AVs you may be using?
#344 [08:05] <SenseiDinosaurus> i don't have any vpns
#345 [08:05] <SenseiDinosaurus> not enabled at least
#346 [08:05] <SenseiDinosaurus> and it worked 20 . mins ago
#347 [08:06] <SenseiDinosaurus> until idk how the McLeaks link came up and then it says the alt token expired
#348 [08:06] <Greymagic27> SenseiDinosaurus, Ah. You've used MCLeaks?
#349 [08:06] <SenseiDinosaurus> no, i just tried to get accounts for my friends
#350 [08:06] <lol> Mightyena https://imgur.com/iuOX6Zt
#351 [08:06] <Greymagic27> ??> SenseiDinosaurus mac/hosts
#352 [08:06] <Mightyena> SenseiDinosaurus: You may have a problem with your hosts file, which overrides DNS queries. Please follow the following directions:
#353 [08:06] <Mightyena> SenseiDinosaurus: From the finder toolbar, search for the following item: "/private/etc/hosts". Open that file in the text editor, and copy the contents onto https://paste.ubuntu.com, submit it, and give us the resulting URL.
#354 [08:06] <Greymagic27> ??> lol tools/hjt
#355 [08:06] <Mightyena> lol: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#356 [08:06] <Mightyena> lol: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#357 [08:07] * MrPellezZ [webchat@217-211-139-51-no2215.tbcn.telia.com] has joined #minecrafthelp
#358 [08:08] <SenseiDinosaurus> where do i find that?
#359 [08:08] <Greymagic27> SenseiDinosaurus, Find what?
#360 [08:08] <SenseiDinosaurus> The private/etc/hosts
#361 [08:08] <SenseiDinosaurus> can't find that
#362 [08:08] <SenseiDinosaurus> in library
#363 [08:09] * Jay [webchat@121.222.107.134] has joined #minecrafthelp
#364 [08:09] <MrPellezZ> hello, i bought minecraft, it was like 1-2 months ago, i cannot log in and i dont now whats the problem is, im 100 procent sure the email and pw is correct, someone help pls
#365 [08:09] <Jay> I brought Minecraft, can't migrate, can't log in
#366 [08:10] <SenseiDinosaurus> Greymagic27, so how can i log in?
#367 [08:10] <lol> Mightyena https://paste.ubuntu.com/p/SsMx9SPhY8/
#368 [08:10] <SenseiDinosaurus> that is what i am trying to do, on both minecraft.net and minecraft launcher
#369 [08:10] * Jay [webchat@121.222.107.134] has quit. (Client Quit)
#370 [08:11] <SenseiDinosaurus> lol, so what is that link for?
#371 [08:11] <Greymagic27> SenseiDinosaurus, Are you using the finder toolbar?
#372 [08:11] <SenseiDinosaurus> using finder
#373 [08:11] <Greymagic27> SenseiDinosaurus, Use the finder toolbar like the steps say
#374 [08:11] <Greymagic27> ??> lol win/hosts/edit
#375 [08:11] <Mightyena> lol: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#376 [08:11] <Mightyena> lol: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#377 [08:11] <Greymagic27> lol, Remove any entry containing the word mojang - Save the file by pressing CTRL+S then change your minecraft password
#378 [08:11] <SenseiDinosaurus> alright, thanks
#379 [08:12] <SenseiDinosaurus> i used search on toolbar
#380 [08:12] <MC_Useless> oh god
#381 [08:13] <MrPellezZ> can someone help me?
#382 [08:14] <MrPellezZ> hello, i bought minecraft, it was like 1-2 months ago, i cannot log in and i dont now whats the problem is, im 100 procent sure the email and pw is correct, someone help pls
#383 [08:14] <Greymagic27> ??> MrPellezZ tools/hjt
#384 [08:14] <Mightyena> MrPellezZ: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#385 [08:14] <Mightyena> MrPellezZ: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#386 [08:14] * Nick6 [webchat@91-155-15-63.elisa-laajakaista.fi] has joined #minecrafthelp
#387 [08:14] <SenseiDinosaurus> i can't mightyena
#388 [08:15] <SenseiDinosaurus> i cannot find the /private/etc/hosts
#389 [08:15] <MrPellezZ> okey i will try this, ty ty
#390 [08:15] <Greymagic27> SenseiDinosaurus, Does it not come up when using the finder toolbar?
#391 [08:15] <SenseiDinosaurus> yeah
#392 [08:15] <Greymagic27> ??> SenseiDinosaurus mac/hosts/edit
#393 [08:15] <Mightyena> SenseiDinosaurus: First, enable the root user and login to it by following this guide https://support.apple.com/en-us/HT204012. Then open the Terminal App in Finder -> Utilities
#394 [08:15] <Mightyena> SenseiDinosaurus: Then in Terminal, type sudo open -a TextEdit /private/etc/hosts and press enter
#395 [08:15] <Nick6> Hello, I cant migrate my premium acc in to a Mojang account. It says incorrect username, even though I am certain it is correct. I can't see my username in launcher because it just says "Player". Anything I'm doing wrong?
#396 [08:16] <Greymagic27> ??> Nick6 account/send-email
#397 [08:16] <Mightyena> Nick6: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#398 [08:16] <Mightyena> Nick6: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#399 [08:16] <SenseiDinosaurus> got it, opened
#400 [08:16] <SenseiDinosaurus> now?
#401 [08:16] <lol> Mightyena Greymagic27 it worked!! thank you so much guys!
#402 [08:16] <Greymagic27> SenseiDinosaurus, Are there two entries containing the word 'mojang'?
#403 [08:17] <Greymagic27> lol, No problem. change your minecraft password if you've not done so already and don't use MCLeaks again
#404 [08:17] <SenseiDinosaurus> yes, one sessionserver
#405 [08:17] <SenseiDinosaurus> another is auth server
#406 [08:17] <Greymagic27> ??> SenseiDinosaurus mac/hosts/edit
#407 [08:17] <Mightyena> SenseiDinosaurus: First, enable the root user and login to it by following this guide https://support.apple.com/en-us/HT204012. Then open the Terminal App in Finder -> Utilities
#408 [08:17] <Mightyena> SenseiDinosaurus: Then in Terminal, type sudo open -a TextEdit /private/etc/hosts and press enter
#409 [08:17] <SenseiDinosaurus> i did
#410 [08:17] <SenseiDinosaurus> i am in
#411 [08:17] <SenseiDinosaurus> but now, what
#412 [08:17] <Greymagic27> SenseiDinosaurus, In that case delete those two lines including the IP
#413 [08:18] <Greymagic27> Save the file by pressing Command + S then change your minecraft password
#414 [08:18] <SenseiDinosaurus> i can't, it says i don’t own the file “hosts” and don’t have permission to write to it.
#415 [08:18] * Nick6 [webchat@91-155-15-63.elisa-laajakaista.fi] has quit. (Client Quit)
#416 [08:18] <SenseiDinosaurus> so i made a duplicate
#417 [08:19] <SenseiDinosaurus> and my account is root account
#418 [08:19] <MrPellezZ> im at the main menu now, what should i click?
#419 [08:19] <Greymagic27> SenseiDinosaurus, Follow the steps Mightyena sent above regardless. You need to be able to edit the hosts file
#420 [08:19] <Greymagic27> MrPellezZ, Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#421 [08:19] <MrPellezZ> on hijackthis
#422 [08:19] <SenseiDinosaurus> ok
#423 [08:19] <MrPellezZ> okey
#424 [08:21] <MrPellezZ> should i paste the link here?
#425 [08:22] * bildramer [~bildramer@athedsl-361768.home.otenet.gr] has joined #minecrafthelp
#426 [08:22] <Greymagic27> MrPellezZ, Yes please
#427 [08:22] <MrPellezZ> https://paste.ubuntu.com/p/SsMx9SPhY8/
#428 [08:22] <Greymagic27> ??> MrPellezZ win/hosts/edit
#429 [08:22] <Mightyena> MrPellezZ: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#430 [08:22] <Mightyena> MrPellezZ: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#431 [08:22] <Greymagic27> MrPellezZ, Remove any entry containing the word mojang - Save the file by pressing CTRL+S then change your minecraft password
#432 [08:22] <Greymagic27> ??> MrPellezZ av/webroot
#433 [08:22] <Mightyena> MrPellezZ: If you're having issues logging in or joining a LAN world while using Webroot SecureAnywhere AntiVirus, open Webroot and disable the built in Firewall.
#434 [08:22] <Mightyena> MrPellezZ: Alternatively, use a different antivirus program, such as Malwarebytes. See ?? av/malwarebytes for more information.
#435 [08:23] <MrPellezZ> i am useing the windows virus program
#436 [08:23] <Greymagic27> MrPellezZ, You also have webroot installed and currently running
#437 [08:23] * Speedy [webchat@cm56-243-228.liwest.at] has quit. (Quit: webchat.esper.net)
#438 [08:24] <SenseiDinosaurus> i did follow mightyena's steps
#439 [08:24] <SenseiDinosaurus> i am already a root user
#440 [08:24] * tumbleweed [~bildramer@athedsl-361768.home.otenet.gr] has quit. (Ping timeout: 198 seconds)
#441 [08:24] <MrPellezZ> shoul i remove webroot? have no ide what that is haha
#442 [08:24] <Greymagic27> MrPellezZ, Remove it if you don't know what it is
#443 [08:25] <Greymagic27> SenseiDinosaurus, Could you make a new root user just to make sure?
#444 [08:25] <MrPellezZ> what is even root?
#445 [08:25] <MrPellezZ> okey i will remove
#446 [08:25] <SenseiDinosaurus> and does administrator means root?
#447 [08:25] <Greymagic27> MrPellezZ, The user account named ”root” is a superuser with read and write privileges to more areas of the system, including files in other macOS user accounts.
#448 [08:26] <Greymagic27> SenseiDinosaurus, No. It has to say 'root'
#449 [08:26] <MrPellezZ> and how to i remove it?
#450 [08:26] <Greymagic27> MrPellezZ, Open control panel and go to 'uninstall a program'
#451 [08:27] * SenseiDinosaurus [webchat@pcd427240.netvigator.com] has quit. (Quit: webchat.esper.net)
#452 [08:28] * SenseiDinosaurus [webchat@pcd427240.netvigator.com] has joined #minecrafthelp
#453 [08:28] * SenseiDinosaurus [webchat@pcd427240.netvigator.com] has quit. (Client Quit)
#454 [08:29] <MrPellezZ> cant find Uninstall a program
#455 [08:29] <MrPellezZ> on the control panel
#456 [08:29] * eyalego [webchat@5.29.32.154] has joined #minecrafthelp
#457 [08:29] * eyalego [webchat@5.29.32.154] has quit. (Client Quit)
#458 [08:30] <Greymagic27> http://prntscr.com/oxobgx
#459 [08:30] <MrPellezZ> ohh tanks
#460 [08:31] * SenseiDinosaurus [webchat@pcd427240.netvigator.com] has joined #minecrafthelp
#461 [08:31] <SenseiDinosaurus> ok I am in root user now
#462 [08:31] <SenseiDinosaurus> so what should I do now?
#463 [08:31] <MrPellezZ> i cant find something callde webroot
#464 [08:31] <Greymagic27> ??> SenseiDinosaurus mac/hosts/edit
#465 [08:31] <Mightyena> SenseiDinosaurus: First, enable the root user and login to it by following this guide https://support.apple.com/en-us/HT204012. Then open the Terminal App in Finder -> Utilities
#466 [08:31] <Mightyena> SenseiDinosaurus: Then in Terminal, type sudo open -a TextEdit /private/etc/hosts and press enter
#467 [08:32] <SenseiDinosaurus> ok deleted
#468 [08:32] <SenseiDinosaurus> so what should I do now?
#469 [08:32] <Greymagic27> SenseiDinosaurus, Save the file by pressing Command+S then change your minecraft password
#470 [08:33] <Greymagic27> MrPellezZ, https://community.webroot.com/webroot-secureanywhere-antivirus-12/how-to-uninstall-secureanywhere-317009
#471 [08:33] <SenseiDinosaurus> I delete both links right?
#472 [08:33] <Greymagic27> SenseiDinosaurus, Both links and the IPs
#473 [08:33] <SenseiDinosaurus> yup I did it then, it is at the end right?
#474 [08:34] <SenseiDinosaurus> now only things left is this :# Added by Docker Desktop# To allow the same kube context to work on the host and the container:127.0.0.1 kubernetes.docker.internal# End of section
#475 [08:35] <MrPellezZ> i get it but i cant find any webroot
#476 [08:36] <SenseiDinosaurus> it is done
#477 [08:36] <SenseiDinosaurus> I changed password as well, it should work now right?
#478 [08:37] <SenseiDinosaurus> yes!
#479 [08:37] <SenseiDinosaurus> thank you so much for the help!
#480 [08:37] * SenseiDinosaurus [webchat@pcd427240.netvigator.com] has quit. (Quit: webchat.esper.net)
#481 [08:37] <MrPellezZ> i cant fins webroot in my installde files
#482 [08:39] * Poldy [webchat@nat-88-212-36-169.antik.sk] has joined #minecrafthelp
#483 [08:39] <MrPellezZ> damn this is hard, i dont understand a shit
#484 [08:39] <Absol> MrPellezZ: Please keep it civil
#485 [08:39] <Poldy> Hello
#486 [08:40] * Poldy is now known as Guest22205
#487 [08:40] <MrPellezZ> ?
#488 [08:41] <Guest22205> who helps me?
#489 [08:42] * azalinyusuf [webchat@78.179.79.47.dynamic.ttnet.com.tr] has joined #minecrafthelp
#490 [08:44] <azalinyusuf> my minecraft game,all the data in my game has been deleted and I can not do as before pls help me my game screen so bad
#491 [08:45] * MrPellezZ [webchat@217-211-139-51-no2215.tbcn.telia.com] has quit. (Quit: webchat.esper.net)
#492 [08:45] * Guest22205 [webchat@nat-88-212-36-169.antik.sk] has quit. (Quit: webchat.esper.net)
#493 [08:48] * Nirahiel [webchat@ora84-3-78-206-92-206.fbx.proxad.net] has joined #minecrafthelp
#494 [08:48] <Nirahiel> Hello people
#495 [08:48] <azalinyusuf> pls help me
#496 [08:48] <azalinyusuf> my data deleted
#497 [08:49] <azalinyusuf> my minecraft screen so bad
#498 [08:50] <Nirahiel> is this channel able to help with (potentially) mod related issues ?
#499 [08:50] <Nirahiel> (in this case, texture bug)
#500 [08:51] <azalinyusuf> oh
#501 [08:52] <Nirahiel> :/
#502 [08:52] * Nirahiel [webchat@ora84-3-78-206-92-206.fbx.proxad.net] has quit. (Client Quit)
#503 [08:56] * pepito_grillo [webchat@92.190.144.134] has joined #minecrafthelp
#504 [08:59] <pepito_grillo> hi
#505 [08:59] <pepito_grillo> i have a problem
#506 [09:02] <pepito_grillo> when I try to connect with a server https://gyazo.com/a139731c743023b1423a54f5cc1e94a6
#507 [09:02] <pepito_grillo> help me please
#508 [09:04] <pepito_grillo> hi?
#509 [09:24] * Huw [webchat@cpc1-hava3-2-0-cust185.know.cable.virginm.net] has joined #minecrafthelp
#510 [09:26] <Huw> basically i need to reset my security questions and email as email has been terminated due to inactivity and i set up my security questions so long ago i have no clue what they are and to do this a transaction ID is required but that would be on that email which i cant log into so im sorta stuck in a loop
#511 [09:27] * Beary11 [webchat@95.70.130.186] has joined #minecrafthelp
#512 [09:28] <Beary11> my game crashes
#513 [09:28] <Beary11> Process crashed with exit code -1073741818
#514 [09:29] <Beary11> will you respond
#515 [09:29] <Beary11> ?
#516 [09:30] <Beary11> hello
#517 [09:30] <Beary11> ananı
#518 [09:31] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#519 [09:36] * samish [webchat@bkvlon4531w-lp130-04-65-93-46-25.dsl.bell.ca] has joined #minecrafthelp
#520 [09:37] * sAM [webchat@37.171.195.255] has joined #minecrafthelp
#521 [09:37] <samish> minecraft launcher wont open, i can see the icon at the bottom of the screen but the window seems to be invisible
#522 [09:38] <sAM> Hello everyone, thanks for welcoming me here.
#523 [09:38] <Beary11> what is that
#524 [09:38] <sAM> I have created and paid for a Minecraft account 7 years ago. Now when I am trying to log in I am redirected to Mojang website for a migration from my "Old Premium Minecraft Account".
#525 [09:39] <sAM> But I can remember my login/username. only mail+password. How can I play without it or how can I retrieve it ?
#526 [09:39] <sAM> Thanks a lot
#527 [09:39] * Duckbritain [webchat@p4FCBFCA4.dip0.t-ipconnect.de] has joined #minecrafthelp
#528 [09:42] <Duckbritain> Hello I changed my Email from one to another because I had my sister's account on my Email after that I wanted to create a new account on the Email that was now free but it still says that there is a account connected to the Email I'm trying to use [its been over 20 minutes now I think since I changed it]
#529 [09:43] <Duckbritain> Do you know why I cant create a Account [even when i try logging in it wont work]
#530 [09:46] * sys_op [webchat@190-38-195-47.dyn.dsl.cantv.net] has joined #minecrafthelp
#531 [09:46] <sys_op> Hello?
#532 [09:56] <Duckbritain> Hello I changed my Email from one to another because I had my sister's account on my Email after that I wanted to create a new account on the Email that was now free but it still says that there is a account connected to the Email I'm trying to use [its been over 20 minutes now I think since I changed it] [Cannot create a new Account on my Gmail th
#533 [09:56] <Duckbritain> ats the one I changed wich Is not in use rn or the Email from my sister do you know a fix?]
#534 [10:02] * Sam [webchat@pool-173-53-8-106.rcmdva.fios.verizon.net] has joined #minecrafthelp
#535 [10:02] <Sam> I am having trouble uploading a updated single player world to my realm.
#536 [10:13] <sys_op> Hello, a friend gave me his minecraft account, and I want to change the skin, but I don't have the security questions, I wanted to know if they could send the instructions to my email crackstreet2006@gmail.com to be able to change them.
#537 [10:17] <Greymagic27> sys_op, Ask your friend for the security questions. But if you do have to email mojang the account will belong to the person who bought it in their eyes
#538 [10:18] * Beary11 [webchat@95.70.130.186] has quit. (Quit: webchat.esper.net)
#539 [10:18] * veselkaa [webchat@178.255.168.228] has joined #minecrafthelp
#540 [10:20] <veselkaa> hello, ok so i cant really log in to my account, i was able to log in like a month or 2 ago, then i stopped playing, after the 2 months i tried to login and it didnt work, yes, i have recovered my password, and no, that didn't help
#541 [10:20] <veselkaa> and i waited for like a week to try to log in again, still didnt work
#542 [10:20] <Greymagic27> veselkaa, Hey. Let's make sure this isn't being caused by something on your PC. HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Follow the steps which Mightyena will send below:
#543 [10:20] <Greymagic27> ??> veselkaa tools/hjt
#544 [10:20] <Mightyena> veselkaa: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#545 [10:20] <Mightyena> veselkaa: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#546 [10:21] <veselkaa> aight, will get back to you in a moment
#547 [10:22] * veselkaa [webchat@178.255.168.228] has quit. (Client Quit)
#548 [10:22] * Skelatoa [webchat@AS400.RENTALUNIFORM.COM] has joined #minecrafthelp
#549 [10:24] <Skelatoa> i am getting a ( Client Incompatible ! ) when i try to go to my realm message i dont think i changed anything but i dont no maybe i did something
#550 [10:24] <Greymagic27> Skelatoa, Hey. What client are you using and what version of Minecraft?
#551 [10:24] * veselkaa [webchat@178.255.168.228] has joined #minecrafthelp
#552 [10:24] <veselkaa> https://paste.ubuntu.com/p/CkpqH44PX6/
#553 [10:24] <veselkaa> there it is
#554 [10:24] <Greymagic27> ??> veselkaa win/hosts/edit
#555 [10:24] <Mightyena> veselkaa: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#556 [10:24] <Mightyena> veselkaa: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#557 [10:25] <Greymagic27> veselkaa, Remove any entry containing the word mojang - Save the file by pressing CTRL+S then change your minecraft password
#558 [10:25] <Skelatoa> oh yeah i play on it is the JAvA and im on a windows 10 pc
#559 [10:25] <Greymagic27> Skelatoa, What client are you using? The official launcher?
#560 [10:26] <Greymagic27> veselkaa, After you've done that there are 3 more steps I'd like you to do. I'll post them after you've done that though so not to confuse you
#561 [10:26] <Skelatoa> the minecraft launcher
#562 [10:27] <Duckbritain> Hey. I changed the Connected Email from my Gmail to my sisters because it was her account and I wanted to create a new account on my Gmail after that since my little brother is using the account that is running on my other Email but when I tried making a new account on the now Empty Gmail adress it still says that there is a Email connected to it w
#563 [10:27] <Duckbritain> ich cant be true since I changed it about a hour ago now. Do you know how long it should take until I can make a new account on that email or what I should do to fix it ?
#564 [10:27] <Greymagic27> Skelatoa, What version?
#565 [10:28] * Blue [webchat@dyn-1-86.myactv.net] has joined #minecrafthelp
#566 [10:29] <Skelatoa> 1.14.0
#567 [10:29] <Greymagic27> ??> Skelatoa screenshot/external
#568 [10:29] <Mightyena> Skelatoa: We need to see a screenshot of what you are describing. Please follow the instructions on this page: https://www.take-a-screenshot.org/
#569 [10:29] <Mightyena> Skelatoa: After you have taken the screenshot, please go to https://www.imgur.com/. Click the cloud/arrow at the top, and use the interface select the screenshot from your computer, click "Start Upload", then give us the URL you are taken to.
#570 [10:30] * MC_Useless [webchat@dslb-090-186-167-203.090.186.pools.vodafone-ip.de] has quit. (Quit: webchat.esper.net)
#571 [10:30] <veselkaa> aight, done
#572 [10:30] <veselkaa> Greymagic27
#573 [10:30] <Skelatoa> i didnt see the word mojang in the note pad
#574 [10:33] <Skelatoa> https://imgur.com/1ftof3t
#575 [10:33] * Agustin [webchat@201.red-83-53-116.dynamicip.rima-tde.net] has joined #minecrafthelp
#576 [10:33] <Skelatoa> i think i did that
#577 [10:33] <Skelatoa> right
#578 [10:34] <Greymagic27> veselkaa, Open windscribe and turn off 'start on system startup' then go ahead and uninstal it
#579 [10:34] <Greymagic27> Then uninstall nordVPN and vypr
#580 [10:34] <Greymagic27> Skelatoa, You can't use a snapshot to play realms
#581 [10:35] <Skelatoa> im not sure what you mean that is the window that pops up when i try to go into my realm
#582 [10:35] <Agustin> Hi. I have just downloaded. when I go for run it......appear in screen a cube with "unable to start if you are running from a dmg. please drag to applications and try again".......what can I do???
#583 [10:35] <Skelatoa> did i take a screen shot of the wrong thing
#584 [10:36] * Duckbritain [webchat@p4FCBFCA4.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#585 [10:36] <Greymagic27> Skelatoa, In that screenshot it shows you're using the latest snapshot. You need to switch back to 1.14 to play on realms
#586 [10:37] <Skelatoa> how?
#587 [10:37] <veselkaa> aight, done
#588 [10:37] <Greymagic27> ??> Skelatoa launcher/change-version
#589 [10:37] <Mightyena> Skelatoa: To change your game to a different version, start the launcher. Select Installations -> Add New. In the "Version" dropdown menu, select the game version you want, and click Save. Finally, in the Java Edition tab, select the profile you just created using the drop down arrow left of the Play button, then click Play.
#590 [10:37] <Greymagic27> veselkaa, Change your minecraft password if you've not done so already then try minecraft
#591 [10:38] <Skelatoa> got it thanks yall
#592 [10:38] <veselkaa> still aint working.. :/
#593 [10:38] <Skelatoa> that fixed it i really appreciate your help
#594 [10:38] <Greymagic27> veselkaa, Send a new hijackthis log
#595 [10:39] <Greymagic27> Skelatoa, No problem!
#596 [10:39] * Skelatoa [webchat@AS400.RENTALUNIFORM.COM] has quit. (Quit: webchat.esper.net)
#597 [10:39] <veselkaa> oh wait it does
#598 [10:39] <veselkaa> THANK YOU SO MUCH
#599 [10:39] <veselkaa> <3
#600 [10:39] <Greymagic27> No problem :)
#601 [10:39] <veselkaa> aight cya later man
#602 [10:39] * veselkaa [webchat@178.255.168.228] has quit. (Quit: webchat.esper.net)
#603 [10:41] * CrazyKid123 [webchat@ool-182e1ec8.dyn.optonline.net] has joined #minecrafthelp
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#605 [10:41] <CrazyKid123> hello
#606 [10:41] * CrazyKid123 [webchat@ool-182e1ec8.dyn.optonline.net] has quit. (Client Quit)
#607 [10:42] * veselkaa [webchat@178.255.168.228] has joined #minecrafthelp
#608 [10:42] <veselkaa> wait are you a guy?
#609 [10:42] <veselkaa> im sorry if youre not
#610 [10:43] * TICO [webchat@pool-72-76-85-57.nwrknj.fios.verizon.net] has joined #minecrafthelp
#611 [10:44] <TICO> Low fps on a medium end pc can anyone help?
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#613 [10:45] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has quit. (Quit: Leaving)
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#616 [10:47] * Yes [webchat@5e083194.bb.sky.com] has joined #minecrafthelp
#617 [10:48] <Yesssssssssssssss> Hi i forgot my username and to send an email to the support i need to write my username, what can i do? thanks for you answear!
#618 [10:49] <Yes> when i launch minecraft the game doesnt open the bar goes to near the end and then nothing happens if i click it or anywhere else it just crashes
#619 [10:49] <NeonSliQ> Hi, I'll try keep it short. I bought minecraft from minecraft.net and can play it no problem. When I want to play it in VR, I visit the minecraft.net site, log in, go to the top right "menu" and select "Virtual Reality", it takes me to a page where the link for oculus rift is (I own an oculus rift) and is apparently a free update. If I click on
#620 [10:49] <NeonSliQ> the link to get it, it takes me to the windows store (I don't own it on the windows store as I purchased it on minecraft.net) and I am unable to get the update. In summary, the update doesn't seem to exist despite knowing people who got the update perfectly without trouble.
#621 [10:50] * TICO [webchat@pool-72-76-85-57.nwrknj.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#622 [10:50] <NeonSliQ> I've also checked the Oculus store, but I don't own it there either. It appears that I need to have purchased it on the Windows store or Oculus store or am unable to get the VR update.
#623 [10:51] <Yes> it litteraly just doesnt load at all
#624 [10:52] * mimo [webchat@c-5eea2f73-74736162.cust.telenor.se] has joined #minecrafthelp
#625 [10:52] <Lord_Ralex> NeonSliQ, VR runs on the Bedrock version of the game, which isn't the one you purchase through minecraft.net
#626 [10:54] <mimo> I just bought and downloaded minecraft java edition on my mac os x. And i can't open it, it just quits immideatly, what can I do? Already tried re-starting the macbook and to re-download it...
#627 [10:54] <NeonSliQ> The version I bought on minecraft.net was the one offered when you go into it to make the purchase, it didn't say there were other options, some of which wouldn't work.
#628 [10:55] * DarkNoddy [~mordi@ti0020a400-2810.bb.online.no] has joined #minecrafthelp
#629 [10:56] <NeonSliQ> I realise what you are saying now. However, VR being available on every version but the version on the games main website is weird.
#630 [10:58] <Yes> is anyone available to help? :)
#631 [11:00] <NeonSliQ> I've just double checked also, my buddy is currently on VR and the only version he owns is the one I have.
#632 [11:01] <NeonSliQ> (The Java Ed)
#633 [11:01] * Yes [webchat@5e083194.bb.sky.com] has quit. (Quit: webchat.esper.net)
#634 [11:12] * Phoebe [webchat@92.40.249.60.threembb.co.uk] has joined #minecrafthelp
#635 [11:13] <Phoebe> I cannot access my account
#636 [11:14] * Phoebe [webchat@92.40.249.60.threembb.co.uk] has quit. (Client Quit)
#637 [11:16] * Datax3 [webchat@185-191-228-181.cab.prima.com.ar] has joined #minecrafthelp
#638 [11:18] <Datax3> Hi, I forgot my email and I can't log in to minecraft because it only asks for email and I can't use my username, can you please help me?
#639 [11:18] <sys_op> Hello again, My friend lost the security questions, but, I need to change the email, to change them. Can you do it?
#640 [11:31] * TheHelplessLlama [webchat@host217-44-87-159.range217-44.btcentralplus.com] has joined #minecrafthelp
#641 [11:32] * Yesssssssssssssss [webchat@149.28-67-87.adsl-dyn.isp.belgacom.be] has quit. (Quit: webchat.esper.net)
#642 [11:33] * DanteOfficialBR [webchat@177.4.91.4] has joined #minecrafthelp
#643 [11:33] <DanteOfficialBR> i need help, my skin on minecraft arent loading
#644 [11:33] <TheHelplessLlama> Whenever I try to join my friends Lan server it comes up with this error message io.netty.channel.abstractchannel$annotatedconnectexception This also happens when my friend trys to join my lan server. Ive tried to look online but nothing is working.
#645 [11:35] * Jesse [webchat@142.177.248.228] has joined #minecrafthelp
#646 [11:35] <DanteOfficialBR> hey! how i set that mode??
#647 [11:36] <Jesse> can I get a refund of my Minecraft Java, I bought the wrong version?
#648 [11:36] * Jesse [webchat@142.177.248.228] has quit. (Client Quit)
#649 [11:37] <DanteOfficialBR> Dude! my skin dont load
#650 [11:38] <TheHelplessLlama> have you used the launche
#651 [11:38] <TheHelplessLlama> launcher
#652 [11:40] <DanteOfficialBR> yeah, i used the original launcher
#653 [11:41] <TheHelplessLlama> are you on multiplayer or playing singleplayer
#654 [11:45] <TheHelplessLlama> Whenever I try to join my friends Lan server it comes up with this error message io.netty.channel.abstractchannel$annotatedconnectexception This also happens when my friend trys to join my lan server. Ive tried to look online but nothing is working.
#655 [11:46] * Datax3 [webchat@185-191-228-181.cab.prima.com.ar] has quit. (Quit: webchat.esper.net)
#656 [11:47] * father_T [webchat@h-147-210.A147.priv.bahnhof.se] has joined #minecrafthelp
#657 [11:48] * Alpha [webchat@162.210.198.56] has joined #minecrafthelp
#658 [11:48] <Alpha> yo
#659 [11:48] <father_T> We are having problem purchasing Minecraft. The bank account says the order was made but the Order status page says Order status UNKNOWN. Do we have to wait two months to get a response from Mojang?
#660 [11:49] * Alpha [webchat@162.210.198.56] has quit. (Client Quit)
#661 [11:51] * EnglandWarrior1 [webchat@176.19.209.149] has joined #minecrafthelp
#662 [11:52] <EnglandWarrior1> How do I update the game?
#663 [11:52] * DanteOfficialBR [webchat@177.4.91.4] has quit. (Quit: webchat.esper.net)
#664 [11:53] * NeonSliQ [webchat@cpc139670-dund15-2-0-cust174.16-4.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#665 [11:55] <TheHelplessLlama> Whenever I try to join my friends Lan server it comes up with this error message io.netty.channel.abstractchannel$annotatedconnectexception This also happens when my friend trys to join my lan server. Ive tried to look online but nothing is working.
#666 [11:59] * Cbsin123 [webchat@a109-48-136-184.cpe.netcabo.pt] has joined #minecrafthelp
#667 [11:59] <Cbsin123> Hello, when i try to buy minecraft i get this error "IllegalArgumentException: User with id a143407f9c5c09343749380f51d84c60 has open payments or already owns Minecraft"
#668 [12:00] * father_T [webchat@h-147-210.A147.priv.bahnhof.se] has quit. (Quit: webchat.esper.net)
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#673 [12:07] * xLazi [webchat@95.158.185.18] has joined #minecrafthelp
#674 [12:07] <xLazi> Hi
#675 [12:07] * rocker [webchat@addr-66.249.228.134.nptpop-roe02-dsl-sub.rdns-bnin.net] has joined #minecrafthelp
#676 [12:08] <xLazi> Hi i have problem with my account
#677 [12:08] <mordeczka_XD> I, I have problem to launch Java edition, i sappearing this information:ERROR
#678 [12:08] <mordeczka_XD> Launching the game
#679 [12:08] <xLazi> someone hacked it
#680 [12:09] <mordeczka_XD> I don't get it!
#681 [12:09] <xLazi> ?
#682 [12:09] <mordeczka_XD> what to do now?
#683 [12:09] <xLazi> idk
#684 [12:09] <rocker> I tried to make my minecraft fullscreen in game and it crashed and everytime i go to load up the game it crashes so i was wondering if there is any way to change the settings to make it windowed again so I can play it again
#685 [12:10] <xLazi> someone hacked my acc :(
#686 [12:10] * mordeczka_XD [webchat@188.146.32.130.nat.umts.dynamic.t-mobile.pl] has quit. (Quit: webchat.esper.net)
#687 [12:11] * xLazi [webchat@95.158.185.18] has quit. (Client Quit)
#688 [12:12] * Sulevidk [webchat@25-107-191-90.dyn.estpak.ee] has joined #minecrafthelp
#689 [12:12] <Sulevidk> cant login from another computer
#690 [12:12] <rocker> I tried to make my minecraft fullscreen in game and it crashed and everytime i go to load up the game it crashes so i was wondering if there is any way to change the settings to make it windowed again so I can play it again
#691 [12:12] * smileyface [webchat@host86-182-65-89.range86-182.btcentralplus.com] has joined #minecrafthelp
#692 [12:13] * Madame_Patty [webchat@184-22-227-0.24.nat.sila1-cgn02.myaisfibre.com] has joined #minecrafthelp
#693 [12:13] * Daniel4 [webchat@bzq-93-168-31-123.red.bezeqint.net] has joined #minecrafthelp
#694 [12:14] <smileyface> hey i just want to use my old minecraft account which i havent used in years. i created it in 2010 and dont remember ever having an email address attatched to it. i just remember a username and password. what should i do
#695 [12:14] <Sulevidk> my username is babe123 and bassword is 2pac
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#698 [12:15] <Madame_Patty> I want to buy " super cute texture pack " but I can't buy from microsoft because I did not use hotmail , I use gmail in my account please help
#699 [12:15] <Sulevidk> disgusting support
#700 [12:16] <Sulevidk> i dont giva fuck about you problems , this should be individual. fking assholes
#701 [12:16] <Absol> Sulevidk: Please keep it civil
#702 [12:16] * Ni_Cheallaigh [webchat@178.167.161.52.threembb.ie] has joined #minecrafthelp
#703 [12:16] <Sulevidk> fuck you
#704 [12:16] * Absol kicked Sulevidk from #minecrafthelp (Reason: ulevidk :Keep it civilized, you are just a human being)
#705 [12:18] * w1LyQ [webchat@ool-4575f15c.dyn.optonline.net] has joined #minecrafthelp
#706 [12:18] <w1LyQ> hello?
#707 [12:18] <w1LyQ> basically I want to add datapacks to my realm
#708 [12:18] <w1LyQ> but it wont upload
#709 [12:18] <w1LyQ> 1.14.4
#710 [12:19] <w1LyQ> the world with the data packs works in single player
#711 [12:19] <w1LyQ> but it wont upload
#712 [12:19] <w1LyQ> "Upload failed (-1)"
#713 [12:19] <Ni_Cheallaigh> Hi there, I've uninstalled ever possible incompatible software and I'm still having issues with my account, says it cant process cause the file is being used by another process.
#714 [12:20] <w1LyQ> tf
#715 [12:20] <w1LyQ> is this not a support ticket thing
#716 [12:20] <Ni_Cheallaigh> nope
#717 [12:20] <w1LyQ> oh lol
#718 [12:20] <Ni_Cheallaigh> general help chat, volunteer run
#719 [12:20] <w1LyQ> ah
#720 [12:20] * Lorenzo [webchat@b0194e88.bb.sky.com] has joined #minecrafthelp
#721 [12:20] <Lorenzo> hello
#722 [12:20] <w1LyQ> "This is a public chatroom" got it
#723 [12:20] <Lorenzo> yes
#724 [12:21] <w1LyQ> ask ur question g
#725 [12:22] <Lorenzo> when i open my minecraft from the launcher it loads and it gets quite close to finishing then it says not responding in bracets
#726 [12:23] <Lorenzo> R u dere?
#727 [12:23] <w1LyQ> im not a helper
#728 [12:23] <w1LyQ> I just wanted to read it
#729 [12:23] <Lorenzo> why
#730 [12:23] <w1LyQ> cuz I already asked my question
#731 [12:23] <w1LyQ> and im waiting
#732 [12:23] <w1LyQ> this is a public thing
#733 [12:23] <w1LyQ> its a chat room
#734 [12:23] <w1LyQ> not a support tocket
#735 [12:24] <Madame_Patty> Yeah , We just wait for support to answer :/
#736 [12:24] <Lorenzo> who did u ask it too
#737 [12:24] <Lorenzo> ?
#738 [12:24] <Ni_Cheallaigh> nobody in particular
#739 [12:24] <w1LyQ> nobody
#740 [12:24] <Ni_Cheallaigh> you just have to wait see
#741 [12:24] <Lorenzo> kl
#742 [12:24] <w1LyQ> ^
#743 [12:24] <Lorenzo> CHEZ
#744 [12:24] <Lorenzo> oops
#745 [12:24] <Lorenzo> sos
#746 [12:24] <Madame_Patty> Creeper
#747 [12:25] <w1LyQ> awwww man
#748 [12:25] <Lorenzo> my sis typed "CHEZ"
#749 [12:25] <Madame_Patty> xD memed
#750 [12:26] <Lorenzo> **ender dragon farts wither: awwww man wats all dis purple barny crap
#751 [12:30] * shamE [webchat@75-111-200-170.lbbkcmtk01.res.dyn.suddenlink.net] has joined #minecrafthelp
#752 [12:32] <shamE> Hello, I bought the 15$ version of minecraft, I think it was java not sure, way back but the email i believe i used it under is no longer active is there a way to look it up and possibly find out if I can migrate it to my new account?
#753 [12:33] <Lorenzo> hi
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#756 [12:43] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
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#758 [12:55] * Arthur [webchat@45.120.146.231] has joined #minecrafthelp
#759 [12:57] <Arthur> Hello, it's saying my username or password is incorrect, i have 4 accounts have tried them all because I initially thought it was me giving too many failed attempts, however none of the 4 will login but all 4 will login to the Mojang website...
#760 [12:58] * betty [webchat@45-18-105-198.lightspeed.snantx.sbcglobal.net] has joined #minecrafthelp
#761 [12:59] * WolfXIV [webchat@5ac4868e.bb.sky.com] has joined #minecrafthelp
#762 [12:59] <betty> my account was compromise d
#763 [12:59] <WolfXIV> Hello, My minecraft java edition wont update to the most recent update can anyone help?
#764 [13:00] <WolfXIV> ?
#765 [13:00] * antalex26 [webchat@91-170-184-116.subs.proxad.net] has joined #minecrafthelp
#766 [13:01] <betty> My account was compromised need help on how to fix the issue
#767 [13:02] <sys_op> Hello
#768 [13:02] <sys_op> i wat my asnwetr
#769 [13:02] <sys_op> want my answer*
#770 [13:02] * SPACEMAAAAN [webchat@ip5f5bd36a.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#771 [13:03] * WolfXIV [webchat@5ac4868e.bb.sky.com] has quit. (Client Quit)
#772 [13:03] <SPACEMAAAAN> hello I can not migrate my old account
#773 [13:03] * Arthur [webchat@45.120.146.231] has quit. (Quit: webchat.esper.net)
#774 [13:04] <antalex26> hello, I forgot the password of my account minecraft and I can not change it because I do not receive the email to be able to change it. What should I do to replay this wonderful game of my childhood? Thank you for helping me if you can
#775 [13:05] * betty1 [webchat@45-18-105-198.lightspeed.snantx.sbcglobal.net] has joined #minecrafthelp
#776 [13:06] <betty1> account hacked
#777 [13:06] * SPACEMAAAAN [webchat@ip5f5bd36a.dynamic.kabel-deutschland.de] has quit. (Client Quit)
#778 [13:06] * betty [webchat@45-18-105-198.lightspeed.snantx.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#779 [13:06] * Emerson [webchat@b39a5773.virtua.com.br] has joined #minecrafthelp
#780 [13:07] <Emerson> Boa tarde!
#781 [13:07] * b\ajhtrykjfr [webchat@46.7.64.234] has quit. (Quit: webchat.esper.net)
#782 [13:07] <antalex26> okay and I do how to get it back ?
#783 [13:08] <Emerson> Não estou conseguindo acessar minha conta
#784 [13:08] <Emerson> erro login invalido
#785 [13:08] * betty1 [webchat@45-18-105-198.lightspeed.snantx.sbcglobal.net] has quit. (Client Quit)
#786 [13:13] * KugelRund00 [webchat@p5DDDEB1E.dip0.t-ipconnect.de] has joined #minecrafthelp
#787 [13:13] <KugelRund00> i have a problem with my minecraft 1.14.4
#788 [13:14] <sys_op> Hello, I am still waiting for my response from: A friend gave me his minecraft account and I can't change anything at all because I don't have the security questions and my friend says he lost the email where he had the questions and there is no way to recover them.
#789 [13:14] <sys_op> Can the sys_op joe.strusz@gmail.com account be changed to my crackstreet2006@gmail.com email to change the password and questions?
#790 [13:15] * TheHelplessLlama [webchat@host217-44-87-159.range217-44.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#791 [13:16] <antalex26> hello, I forgot the password of my account minecraft and I can not change it because I do not receive the email to be able to change it. What should I do to replay this wonderful game of my childhood? Thank you for helping me if you can
#792 [13:16] * KugelRund00 [webchat@p5DDDEB1E.dip0.t-ipconnect.de] has quit. (Client Quit)
#793 [13:20] * antalex26 [webchat@91-170-184-116.subs.proxad.net] has quit. (Quit: webchat.esper.net)
#794 [13:25] * sys_op [webchat@190-38-195-47.dyn.dsl.cantv.net] has quit. (Quit: webchat.esper.net)
#795 [13:26] * sys_op [webchat@190-38-195-47.dyn.dsl.cantv.net] has joined #minecrafthelp
#796 [13:26] <sys_op> Hello, I am still waiting for my response from: A friend gave me his minecraft account and I can't change anything at all because I don't have the security questions and my friend says he lost the email where he had the questions and there is no way to recover them.
#797 [13:26] <sys_op> Can the sys_op joe.strusz@gmail.com account be changed to my crackstreet2006@gmail.com email to change the password and questions?
#798 [13:29] <Lord_Ralex> A) We are not Mojang. B). Trading accounts is against the EULA.
#799 [13:31] * antihackerbg [webchat@62-73-83-69.ip.btc-net.bg] has joined #minecrafthelp
#800 [13:33] <antihackerbg> whenever i'm playing the game my computer turns off for no reason with no blue screen or anything like that
#801 [13:33] * Kayden_ [webchat@118-93-176-37.dsl.dyn.ihug.co.nz] has joined #minecrafthelp
#802 [13:33] <Kayden_> Hi does anyone know when bees are gonna be in minecraft pocket edition
#803 [13:34] <antihackerbg> i doubt anyone knows for sure but i think they'll be added either in the next update or an update soon after that.
#804 [13:34] <Kayden_> How long do you think that might be
#805 [13:35] <antihackerbg> i have no idea what speed the development team is working at so i have no idea
#806 [13:35] <Kayden_> Okay thank you
#807 [13:37] * Kayden_ [webchat@118-93-176-37.dsl.dyn.ihug.co.nz] has quit. (Client Quit)
#808 [13:40] * Waldbaer3 [webchat@p548CF289.dip0.t-ipconnect.de] has joined #minecrafthelp
#809 [13:40] <Waldbaer3> hello
#810 [13:41] <Waldbaer3> i can log im on the Minecraft luncher but not on the Website to buy this game
#811 [13:42] <Waldbaer3> where ist the problem
#812 [13:43] * kyrk [webchat@CPEbc4dfb282c83-CMbc4dfb282c80.cpe.net.cable.rogers.com] has joined #minecrafthelp
#813 [13:44] <kyrk> the login button doesnt work
#814 [13:44] <Waldbaer3> h
#815 [13:44] <Waldbaer3> me too
#816 [13:44] <kyrk> it isnt letting me login to my laptop
#817 [13:44] <kyrk> but it works everywhere else
#818 [13:45] <Waldbaer3> I have the same problem
#819 [13:46] <kyrk> do u know how to fix it
#820 [13:46] <Waldbaer3> i change the pasword but it doesnt work
#821 [13:46] <Waldbaer3> no I dont Know
#822 [13:49] * sys_op [webchat@190-38-195-47.dyn.dsl.cantv.net] has quit. (Quit: webchat.esper.net)
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#827 [13:56] <P00069182> I have an issue where Minecraft Java Ver. 1.14.4 crashes after a few minutes playing. We re-installed OS 10 and updated the drivers and still having the same issue
#828 [13:58] * w1LyQ [webchat@ool-4575f15c.dyn.optonline.net] has quit. (Quit: webchat.esper.net)
#829 [13:59] * Transsfer [webchat@host-195-189-89-230.net-bis.eu] has joined #minecrafthelp
#830 [14:00] <Transsfer> nie moge się zalogować nie dostaje emeil ze zmianą hasła
#831 [14:02] * stomp20 [webchat@p54AD9287.dip0.t-ipconnect.de] has joined #minecrafthelp
#832 [14:06] * Transsfer [webchat@host-195-189-89-230.net-bis.eu] has quit. (Quit: webchat.esper.net)
#833 [14:17] * Yukio [webchat@i16-lef02-th2-89-83-138-151.ft.lns.abo.bbox.fr] has joined #minecrafthelp
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#835 [14:22] * jesseh111 [webchat@107-132-233-226.lightspeed.frokca.sbcglobal.net] has joined #minecrafthelp
#836 [14:23] <jesseh111> every time i load up minecraft i get stuck on the mojang loading screen
#837 [14:33] * DDM [webchat@brfron8902w-lp140-1-50-101-47-147.dsl.bell.ca] has joined #minecrafthelp
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#840 [14:42] * TheHelplessLlama [webchat@host217-44-87-159.range217-44.btcentralplus.com] has joined #minecrafthelp
#841 [14:44] <TheHelplessLlama> when trying to join my friends minecraft server it comes up with the message io.netty.channel.abstractchannel$annotatedconnectexception this happens to my friend as well when they try to join. We dont have mods, we have tried uninstalling, restarting, firewall, updating java and some other stuff. How to fix
#842 [14:51] * man_turtlre [webchat@108-89-6-171.lightspeed.dybhfl.sbcglobal.net] has joined #minecrafthelp
#843 [14:53] * ZZ9Xa [webchat@cpc122684-reig6-2-0-cust750.6-3.cable.virginm.net] has joined #minecrafthelp
#844 [14:54] <man_turtlre> hi I have bought Minecraft for the switch and hooked it up to an Xbox live account but I cant play on the computer with out buying the game again do you expect me to buy the game again?
#845 [14:56] <man_turtlre> Mojang are you listening
#846 [14:57] * ZZ9Xa [webchat@cpc122684-reig6-2-0-cust750.6-3.cable.virginm.net] has quit. (Client Quit)
#847 [14:58] * jmeyer6276 [webchat@c-73-211-75-240.hsd1.il.comcast.net] has joined #minecrafthelp
#848 [14:59] <jmeyer6276> My Minecraft Launcher on my mac continues to crash. It just says an unexpected issue has occurred. Please let me know what I can do to troubleshoot this issue.
#849 [15:00] <man_turtlre> I feel you man
#850 [15:00] * Superbra [webchat@x4d019591.dyn.telefonica.de] has joined #minecrafthelp
#851 [15:01] <Superbra> Only Englisch?
#852 [15:03] <Superbra> I have forget my password. I want to reset but I do not get an email
#853 [15:03] * minecraft_nub [webchat@c-73-182-198-184.hsd1.ma.comcast.net] has joined #minecrafthelp
#854 [15:04] <minecraft_nub> im having issues where my friend bought me my account but now i can log in or use it on my computer
#855 [15:04] <minecraft_nub> can't*
#856 [15:05] <man_turtlre> :( #mincrafttrobles
#857 [15:05] * WizardsWand [webchat@host86-163-232-70.range86-163.btcentralplus.com] has joined #minecrafthelp
#858 [15:05] <WizardsWand> Hello?
#859 [15:06] <minecraft_nub> i dont think anyones here to help
#860 [15:06] <WizardsWand> Sad times
#861 [15:07] <man_turtlre> :( aggred
#862 [15:07] * jmeyer6276 [webchat@c-73-211-75-240.hsd1.il.comcast.net] has quit. (Quit: webchat.esper.net)
#863 [15:07] * minecraft_nub [webchat@c-73-182-198-184.hsd1.ma.comcast.net] has quit. (Client Quit)
#864 [15:07] * Superbra [webchat@x4d019591.dyn.telefonica.de] has quit. (Quit: webchat.esper.net)
#865 [15:08] <man_turtlre> saddness
#866 [15:08] <man_turtlre> the world would be dull without Minecraft
#867 [15:10] * aloeverajuicee [webchat@dslb-178-010-253-108.178.010.pools.vodafone-ip.de] has joined #minecrafthelp
#868 [15:10] <aloeverajuicee> hello?
#869 [15:11] * mcd [webchat@ip68-8-187-111.sd.sd.cox.net] has joined #minecrafthelp
#870 [15:12] <aloeverajuicee> mcd
#871 [15:12] <man_turtlre> the server is apparently clloged
#872 [15:12] <aloeverajuicee> who are youy
#873 [15:12] <mcd> i just downloaded the game and it wont launch
#874 [15:13] <mcd> Im on macOS sierra and i downloaded the dmg but when I load it its just a blank screen
#875 [15:13] <aloeverajuicee> im getting kicked from my friend`s server for `connection lost timed out`
#876 [15:14] <man_turtlre> I don't want to buy two copys of the game
#877 [15:17] * Sunset [webchat@75-132-249-204.dhcp.stls.mo.charter.com] has joined #minecrafthelp
#878 [15:17] * aloeverajuicee [webchat@dslb-178-010-253-108.178.010.pools.vodafone-ip.de] has quit. (Quit: webchat.esper.net)
#879 [15:17] <Sunset> How to I get my twitch account to connect to my mojang account?
#880 [15:17] <man_turtlre> that's my problem
#881 [15:17] <Sunset> rly?
#882 [15:18] <man_turtlre> yes I cant hook my switch to my computer
#883 [15:18] <Sunset> ?
#884 [15:18] <man_turtlre> ?
#885 [15:19] <Sunset> ?
#886 [15:19] <man_turtlre> ??????
#887 [15:19] <Sunset> Im leaving
#888 [15:19] <Sunset> bye
#889 [15:19] * Sunset [webchat@75-132-249-204.dhcp.stls.mo.charter.com] has quit. (Client Quit)
#890 [15:23] <TheHelplessLlama> #minecrafthelp when trying to join my friends minecraft server it comes up with the message io.netty.channel.abstractchannel$annotatedconnectexception this happens to my friend as well when they try to join. We dont have mods, we have tried uninstalling, restarting, firewall, updating java and some other stuff. How to fix
#891 [15:23] <man_turtlre> #minecrafthelp
#892 [15:25] <man_turtlre> #minecrafthelp my switch cannot connect to my computer even with an Xbox live account do I have to pay another 30$ to by my game agian
#893 [15:26] <mcd> #minecrafthelp I tried to download the game on my computer but when I try to launch it only shows a blank screen where the installation should be. I've tried redownloading, restarting my computer and updating my software.
#894 [15:26] * Matt8 [webchat@twdp-173-094-211-152.nc.res.rr.com] has joined #minecrafthelp
#895 [15:27] <man_turtlre> #minecrafthelp my switch cannot connect to my computer even with an Xbox live account do I have to pay another 30$ to by my game agian
#896 [15:27] <Matt8> why are they asking me to rebuy minecraft when ive had it since its came out?
#897 [15:27] * Matt8 [webchat@twdp-173-094-211-152.nc.res.rr.com] has quit. (Client Quit)
#898 [15:27] <man_turtlre> #minecrafthelp my switch cannot connect to my computer even with an Xbox live account do I have to pay another 30$ to by my game agian
#899 [15:28] * TheHelplessLlama [webchat@host217-44-87-159.range217-44.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#900 [15:32] <man_turtlre> #minecrafthelp my switch cannot connect to my computer even with an Xbox live account do I have to pay another 30$ to by my game agian
#901 [15:33] * Chicagos [webchat@c-73-51-52-157.hsd1.il.comcast.net] has joined #minecrafthelp
#902 [15:34] * Lord_of_Life_ [~Lord@77.28.120.240] has joined #minecrafthelp
#903 [15:34] <Chicagos> Hello im having trouble verifying my email as i cant reset my password and dont remember my username
#904 [15:37] * Lord_of_Life [~Lord@77.28.121.50] has quit. (Ping timeout: 378 seconds)
#905 [15:37] * Chicagos [webchat@c-73-51-52-157.hsd1.il.comcast.net] has quit. (Client Quit)
#906 [15:38] <man_turtlre> #minecrafthelp my switch cannot connect to my computer even with an Xbox live account do I have to pay another 30$ to by my game agian
#907 [15:39] * mcd [webchat@ip68-8-187-111.sd.sd.cox.net] has quit. (Quit: webchat.esper.net)
#908 [15:46] * Fuks [webchat@dh207-85-142.xnet.hr] has joined #minecrafthelp
#909 [15:47] * Tchipolata [webchat@151.169.185.81.rev.sfr.net] has joined #minecrafthelp
#910 [15:49] <Fuks> Can you buy Minecraft from Croatia with a debit card?
#911 [15:49] * caelob [webchat@pool-71-240-201-206.altnpa.fios.verizon.net] has joined #minecrafthelp
#912 [15:49] * Tchipolata [webchat@151.169.185.81.rev.sfr.net] has quit. (Client Quit)
#913 [15:50] <caelob> im trying to download minecraft off of the website and on my pc it wont load past the login screen after i type in all of my acc info but it works on my phone
#914 [15:58] * hello [webchat@208.58.108.114] has joined #minecrafthelp
#915 [15:58] <hello> my realm is stuck on building terrain scree
#916 [15:59] * Pete [webchat@90.244.253.179] has joined #minecrafthelp
#917 [15:59] * morgan [webchat@cpc137808-sund14-2-0-cust734.11-1.cable.virginm.net] has joined #minecrafthelp
#918 [15:59] * Pete is now known as Guest97373
#919 [16:00] <morgan> trying to log into minecraft. after clicking play i get a error message saying launching game failed
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#921 [16:01] <Guest97373> Hi, I've just tried to come back to minecraft after over 5yr, found out lot have changed around the site and accounts. I tried to log in to my old (2010) acc without success. Cannot seem to get to remember password etc. Anyone have any suggestions?
#922 [16:02] <morgan> reset password through email
#923 [16:02] * hoxuyt9 [webchat@ftth-zyrardow-128-10.timplus.net] has joined #minecrafthelp
#924 [16:03] <Guest97373> I tried that, can't seem to get the email to get to the old email I used when I purchased it back then.
#925 [16:03] <morgan> repurchase minecraft
#926 [16:04] <Guest97373> Why should I spend more money if in fact I already own the game... that ain't really support lmao
#927 [16:05] * morgan [webchat@cpc137808-sund14-2-0-cust734.11-1.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#928 [16:06] <hoxuyt9> hi I have a problem when I try to download a minecraft and I bought it before everything worked before I changed the device from the old laptop to the new computer and when I log in to the mojang website and click download it shows me to buy this game
#929 [16:07] <Guest97373> Mojang says that they do not deactivate or delete accounts unless a user violated the terms etc. Surely saying that I should buy a second copy is not an option for someone that tried to access whats already his and have trouble accessing the account with all of the proof of ownership lol
#930 [16:09] * Johnathan [webchat@c-73-185-227-38.hsd1.mo.comcast.net] has joined #minecrafthelp
#931 [16:09] <Guest97373> it'll sound exaggerated but it's like loosing a key to your house and the locksmith telling you "Well, why don't you just buy a new door or a new house so you can get in again. But forget about the old one." wtf
#932 [16:09] <Johnathan> My friend bought me minecraft and made my account and it wont let me into it
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#934 [16:10] * AminTheTebr [webchat@109.175.102.90] has joined #minecrafthelp
#935 [16:10] <AminTheTebr> please help me java null
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#938 [16:21] * antonio_ [webchat@190.121.83.193] has joined #minecrafthelp
#939 [16:21] <antonio_> hola
#940 [16:22] * AGUSTURRITAPIOLA [webchat@146-41-194-190.cab.prima.net.ar] has joined #minecrafthelp
#941 [16:22] <antonio_> les queria contar que
#942 [16:22] * jmane [webchat@cpe-184-59-38-108.wi.res.rr.com] has joined #minecrafthelp
#943 [16:22] <jmane> trasnferring my purchse to mojang account
#944 [16:23] <antonio_> descarge y compre minecraft java edition para macos y no me de jugar
#945 [16:23] * antonio_ [webchat@190.121.83.193] has quit. (Client Quit)
#946 [16:23] <AGUSTURRITAPIOLA> Necesito ayuda personal
#947 [16:23] * antonio [webchat@190.121.83.193] has joined #minecrafthelp
#948 [16:23] * antonio [webchat@190.121.83.193] has quit. (Client Quit)
#949 [16:23] <AGUSTURRITAPIOLA> I need individual help
#950 [16:24] * h [webchat@host-92-7-76-164.as43234.net] has joined #minecrafthelp
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#952 [16:24] * h is now known as Guest6784
#953 [16:24] <Guest6784> im unable to download win10 edition even tho ive purchased java edition
#954 [16:25] <GreyVulpine> https://help.mojang.com/customer/portal/articles/2064007
#955 [16:26] * Em7 [webchat@pool-96-237-182-190.bstnma.fios.verizon.net] has joined #minecrafthelp
#956 [16:26] <Em7> hello
#957 [16:26] <Em7> I have minecraft on my xbox
#958 [16:27] <Em7> Why can't I buy minecraft on the xbox store?
#959 [16:27] * Em7 [webchat@pool-96-237-182-190.bstnma.fios.verizon.net] has quit. (Client Quit)
#960 [16:27] <Guest6784> so will i not be able to get the win10 version for free?
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#962 [16:39] * Bob [webchat@mobile-107-77-234-82.mobile.att.net] has joined #minecrafthelp
#963 [16:39] <Bob> i cant delete a new forge installation
#964 [16:40] <Bob> any help?
#965 [16:40] <Bob> any help?
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#969 [16:46] <amro> hey i have my minecraft mojang account which i bought before 3 years and i used my gift code for my windows 10 edition on my old laptop but now i cant get it back
#970 [16:48] * ByMarixYT [webchat@188-22-11-152.adsl.highway.telekom.at] has joined #minecrafthelp
#971 [16:49] <amro> hey i have my minecraft mojang account which i bought before 3 years and i used my gift code for my windows 10 edition on my old laptop but now i cant get it back
#972 [16:50] <ByMarixYT> Good evening I have a question:
#973 [16:50] <ByMarixYT> I have not been able to log in for a few days with my two minecraft accounts. It is always there that the password is wrong but I have always entered it correctly
#974 [16:50] <man_turtlre> #minecrafthelp my switch cannot connect to my computer even with an Xbox live account do I have to pay another 30$ to by my game agian
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#977 [17:01] * Marix [webchat@188-22-11-152.adsl.highway.telekom.at] has joined #minecrafthelp
#978 [17:01] <Marix> Good evening I have a question:
#979 [17:01] <Marix> I have not been able to log in for a few days with my two minecraft accounts. It is always there that the password is wrong but I have always entered it correctly
#980 [17:07] * Mercy [webchat@52.144.33.218] has joined #minecrafthelp
#981 [17:07] <Mercy> I have waited for hours and hours for help :(
#982 [17:07] <Marix> :c
#983 [17:08] * Aaron [webchat@c-73-20-73-131.hsd1.ut.comcast.net] has joined #minecrafthelp
#984 [17:08] <Mercy> Does Mojang respond to help tickets or is it meaningless?
#985 [17:09] <Aaron> I own java windows 10 and xbox 360 when I try to get the new version for free as it says on the xbox one it tells me I have to buy it any help?
#986 [17:10] <Marix> wait wait and wait
#987 [17:11] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has quit. (Quit: Leaving)
#988 [17:11] <Marix> i must sleep i am 11 years old
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#991 [17:15] <kyle> iab
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#993 [17:18] <Aaron> I own java windows 10 and xbox 360 when I try to get the new version for free as it says on the xbox one it tells me I have to buy it any help?#minecrafthelp
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#996 [17:26] * Esora [webchat@65-35-87-218.res.bhn.net] has joined #minecrafthelp
#997 [17:27] <Esora> I don't know my username or password, how can I log in?
#998 [17:28] <Esora> I have the email and the transaction I used to get the account back in 2011, but that's all and the password reset won't work
#999 [17:28] * DarkNoddy [~mordi@ti0020a400-2810.bb.online.no] has quit. ()
#1000 [17:28] <Aaron> #minecrafthelpI own java windows 10 and xbox 360 when I try to get the new version for free as it says on the xbox one it tells me I have to buy it any help
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#1004 [17:34] * abi0 [webchat@ip98-169-198-38.dc.dc.cox.net] has joined #minecrafthelp
#1005 [17:35] <abi0> tf does that mean im stupud
#1006 [17:35] <abi0> but i read the like help center or whateva
#1007 [17:36] <abi0> and it said wait atleast 30 minutes or an hour or try again in 24 hours to make your account like login work but i waited 48 and still cant lolol
#1008 [17:41] * Kora [webchat@76-72-27-247.whs.dyn.lusfiber.net] has joined #minecrafthelp
#1009 [17:42] <Kora> I'm trying to get back my old account that I haven't used in five years, am I able to still use it?
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#1013 [17:47] <Mjeb14> hi i can't upload my safe to realms
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#1015 [17:48] * Smurfetical [webchat@S010618e829492e86.cg.shawcable.net] has joined #minecrafthelp
#1016 [17:48] <Smurfetical> hey im having issues when i download the launcher actually getting into the game
#1017 [17:48] <Smurfetical> a grey screen pops up when i try launching the game
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#1025 [18:33] <Hamzeee> Hello?
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#1030 [18:46] * Tentex_HD [webchat@168.196.203.156] has joined #minecrafthelp
#1031 [18:46] <Tentex_HD> hi
#1032 [18:49] * br0k3n [webchat@toroon0628w-lp130-08-76-64-62-253.dsl.bell.ca] has joined #minecrafthelp
#1033 [18:49] <br0k3n> hello?
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#1035 [18:50] <Tentex_HD> Hi, I have a problem, could you help me?
#1036 [19:01] * NotBalomoli [webchat@host167-107-dynamic.53-79-r.retail.telecomitalia.it] has joined #minecrafthelp
#1037 [19:01] <NotBalomoli> Hi
#1038 [19:01] * Anya [webchat@12.118.171.230] has joined #minecrafthelp
#1039 [19:01] <NotBalomoli> hi
#1040 [19:01] <Anya> Hey
#1041 [19:02] <NotBalomoli> i have one problem whit log in
#1042 [19:02] * caelob [webchat@pool-71-240-201-206.altnpa.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#1043 [19:03] * Anya [webchat@12.118.171.230] has quit. (Client Quit)
#1044 [19:04] <Tentex_HD> My problem is that they changed my password to my account, and to recover it, I need the email of the account, but I don't have access to it.
#1045 [19:05] * iamhomelesss [webchat@104.222.16.193] has joined #minecrafthelp
#1046 [19:05] <NotBalomoli> I instead just bought minecraft but it doesn't let me in the launcher
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#1048 [19:09] <NotBalomoli> tentex
#1049 [19:09] <Tentex_HD> ?
#1050 [19:09] <NotBalomoli> you live in Melipilla?
#1051 [19:10] <Tentex_HD> no
#1052 [19:10] <Tentex_HD> do you speak Spanish?
#1053 [19:10] <NotBalomoli> ah because there is a person I know who lives there with your similar nick
#1054 [19:10] <NotBalomoli> emh no
#1055 [19:11] <Tentex_HD> Oh, okay
#1056 [19:12] <NotBalomoli> im italian :P
#1057 [19:13] <Tentex_HD> ah i am Chilean
#1058 [19:13] <NotBalomoli> ok
#1059 [19:16] * Uhhhhelpeme [webchat@201-211-74-223.genericrev.cantv.net] has joined #minecrafthelp
#1060 [19:16] <Uhhhhelpeme> hello
#1061 [19:16] <Uhhhhelpeme> is anybody here
#1062 [19:16] * SrAleexSpace [webchat@cpe-181-46-136-112.telecentro-reversos.com.ar] has joined #minecrafthelp
#1063 [19:17] <SrAleexSpace> Hola
#1064 [19:17] <Uhhhhelpeme> hola
#1065 [19:17] <NotBalomoli> hola
#1066 [19:17] <SrAleexSpace> Alguien me ayuda
#1067 [19:17] <Uhhhhelpeme> nesecito yuda
#1068 [19:17] <Uhhhhelpeme> i need help
#1069 [19:18] <SrAleexSpace> Tenia minecraft premium pero un dia entre a mi cuenta y no lo tenia mas .-.
#1070 [19:18] <SrAleexSpace> Alguien sabe xq
#1071 [19:18] <Uhhhhelpeme> no lo she rick
#1072 [19:18] <Uhhhhelpeme> a mi ni me deja entrar a xbox live
#1073 [19:18] <SrAleexSpace> :c
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#1077 [19:33] * Slender303 [webchat@cpe-98-148-142-38.socal.res.rr.com] has joined #minecrafthelp
#1078 [19:33] <Slender303> Hello
#1079 [19:34] <Slender303> How can I get my account back if I dont have the original signup email as well as the Transaction Code?
#1080 [19:34] * Klap [webchat@bfb1b569.virtua.com.br] has joined #minecrafthelp
#1081 [19:36] <Klap> Hello. I am getting Failed to login: Invalid session (Try restarting your game) all the time. i did restart launcher. deleted .minecraft, reinstaled java, and nothing works. after i close minecraft i need to log in again in the launcher
#1082 [19:37] <Slender303> Did u try reseting ur pc?
#1083 [19:37] <Slender303> or laptop
#1084 [19:38] * Narwhalwithwings [webchat@c-98-222-198-219.hsd1.il.comcast.net] has joined #minecrafthelp
#1085 [19:39] <Klap> Yes
#1086 [19:39] <Klap> i did
#1087 [19:39] <Narwhalwithwings> Hi, the email I used for my account has been deleted and it will not let me log into minecraft anymore, was wondering if there is somewhere I can change it. I still have the transaction ID.
#1088 [19:39] <Slender303> I have the same problem
#1089 [19:40] <Slender303> Just no Transaction ID
#1090 [19:40] <Slender303> :(
#1091 [19:41] <Klap> Can anyone help me? I ve been able to join hypixel once but after i leave i cant join back again
#1092 [19:44] * quint [webchat@S0106c0a0bbe916bc.cg.shawcable.net] has joined #minecrafthelp
#1093 [19:44] <quint> i am not able to log into my account
#1094 [19:46] * atm [webchat@CPE64777d564a93-CM64777d564a90.cpe.net.cable.rogers.com] has joined #minecrafthelp
#1095 [19:47] <atm> I cant reset my password because my email is not verified. Any chance someone could help?
#1096 [19:47] * stuartpeinado [webchat@159.red-176-84-174.dynamicip.rima-tde.net] has joined #minecrafthelp
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#1099 [19:52] <NestoD> I am on MacOS and I am having trouble launching the Java version. the launcher only shows the old 1.7.5 version. I have tried to download the installer a few times but it still only shows 1.7.5. I just transferred this account to the new system after not playing for over a year.
#1100 [19:56] * Gabriel [webchat@170-79-54-173.justwebtelecom.com.br] has joined #minecrafthelp
#1101 [19:56] <Gabriel> ola
#1102 [19:57] <Gabriel> eu tento conectar em minha conta do minecraft em meu computador e ela não loga e não aparece nenhuma mensagem ja esperei e troquei a senha varias vezes
#1103 [19:57] <Gabriel> e no aplicativo do minecraft fala que esta errado o login
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#1105 [20:03] * minecraftgamer [webchat@68-251-61-68.lightspeed.sntcca.sbcglobal.net] has joined #minecrafthelp
#1106 [20:04] <minecraftgamer> I haven’t received a code for the Minecraft earth skin yet and it has been 24 hrs. What do I do? I have sent an email out to Mojang support and they haven’t replied either.
#1107 [20:07] * minecraftgamer [webchat@68-251-61-68.lightspeed.sntcca.sbcglobal.net] has quit. (Client Quit)
#1108 [20:09] <Gabriel> eu tento conectar em minha conta do minecraft em meu computador e ela não está lá fora e não se deparar com a mensagem e esperar e troquei uma senha varias vezes e nenhum aplicativo do minecraft fala que esta errado o login
#1109 [20:09] <Gabriel> I try to log into my minecraft account on my computer and it is not out there and I do not come across the message and wait and changed a password several times and no minecraft application says that the login is wrong
#1110 [20:09] * J9 [webchat@63-155-146-137.eugn.qwest.net] has joined #minecrafthelp
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#1112 [20:11] <J9> I can't figure out why or how to get my Java Minecraft to update to the latest screenshot 1.15. I have it set to Latest Release but it still hasn't updated. Is there anything I can do to fix this or..? Any tips?
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#1115 [20:24] * Legion_Kiddo [webchat@dsl-189-153-168-32-dyn.prod-infinitum.com.mx] has joined #minecrafthelp
#1116 [20:24] <Legion_Kiddo> Hi?
#1117 [20:24] <whoatemybeans> hello
#1118 [20:24] <Gabriel> I try to log into my minecraft account on my computer and it is not out there and I do not come across the message and wait and changed a password several times and no minecraft application says that the login is wrong
#1119 [20:25] <Legion_Kiddo> i can't buy the game
#1120 [20:25] <Legion_Kiddo> idk why
#1121 [20:25] <whoatemybeans> i try to login to my minecraft account but it says i need to buy it again
#1122 [20:25] <Legion_Kiddo> yeah me to
#1123 [20:25] <whoatemybeans> i have my transaction id
#1124 [20:25] <Legion_Kiddo> too*
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#1129 [20:32] * White10 [webchat@172-103-29-194-dynamic.midco.net] has joined #minecrafthelp
#1130 [20:33] <White10> Hello there, I am having trouble remembering my account username to migrate my account. It said if I forgot it then to contact support, can anyone help?
#1131 [20:37] <GreyVulpine> White10 - Send in a support ticket to Mojang's Customer Support using: https://help.mojang.com/customer/portal/emails/new
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#1134 [20:53] <Hangman> My minecraft launcher will not launch the game and sends a crash report. Here is the report I was told to ask about: https://paste.ubuntu.com/p/H8JqCqnw26/
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#1137 [21:04] <Hangman> okay nvm i got it figured out
#1138 [21:04] <Hangman> i just have a really old computer haha
#1139 [21:04] * Dylan_ [webchat@63.247.253.238] has joined #minecrafthelp
#1140 [21:04] <Dylan_> i was wondering if i can completely refund the game and get my money back ?
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#1142 [21:08] * Dylan_ [webchat@63.247.253.238] has joined #minecrafthelp
#1143 [21:09] <Dylan_> Hi was wondering if i can refund minecraft java edition completely
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#1145 [21:16] * sea [webchat@customer-189-217-75-68.cablevision.net.mx] has joined #minecrafthelp
#1146 [21:16] <sea> HELLO
#1147 [21:17] <sea> I cant redeem my code
#1148 [21:19] * legomc829 [webchat@ool-457bf215.dyn.optonline.net] has joined #minecrafthelp
#1149 [21:20] <legomc829> Can you please give me a new code for Minecraft Windows 10 Edition? The one I have says the code is already redeemed.
#1150 [21:25] <sea> Which is the code that was redeemed
#1151 [21:25] <sea> I will give you one
#1152 [21:25] <sea> but type the last code+ç
#1153 [21:29] <GreyVulpine> !k sea
#1154 [21:29] * GreyBot kicked sea from #minecrafthelp (Reason: ea :<Kicks:1576>)
#1155 [21:29] <GreyVulpine> legomc829 - Send in a support ticket to Mojang's Customer Support using: https://help.mojang.com/customer/portal/emails/new
#1156 [21:32] <legomc829> 2WTMC-KQCRH-4QD3Y-MFYT7-67WDZ this was the last code
#1157 [21:32] <legomc829> 2WTMC-KQCRH-4QD3Y-MFYT7-67WDZ
#1158 [21:33] <nate> Not sure sharing your code to a channel full of other players was the smartest idea
#1159 [21:33] <legomc829> sorry
#1160 [21:33] <legomc829> but for me it doesn
#1161 [21:34] <legomc829> doens'
#1162 [21:34] <legomc829> work
#1163 [21:34] <legomc829> does not work
#1164 [21:34] <legomc829> it says its already redeemed but I don't remember redeeming it
#1165 [21:34] * MuzzyB [webchat@cpc97864-walt21-2-0-cust129.13-2.cable.virginm.net] has joined #minecrafthelp
#1166 [21:34] <legomc829> it's also probably not gonna work with other ppl as well
#1167 [21:35] <MuzzyB> how do u fix invalid username / password
#1168 [21:35] <MuzzyB> ?
#1169 [21:35] <legomc829> I'm asking for something else
#1170 [21:35] <MuzzyB> oh
#1171 [21:36] <legomc829> Ya my current code for Minecraft for Windows 10 is not working. Says its already redeemed
#1172 [21:36] <legomc829> So I'm asking them if I can have a new one
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#1176 [21:37] <Andrio> MuzzyB, can you log in at https://account.mojang.com/ ?
#1177 [21:39] <rocket15> when trying to launch Minecraft on the java edition I get an error saying that another file is using the process and the download cannot be saved. I already looked through my apps for incompatible software, I had nothing there so now I am here I don't know what to do next. can someone help me please?
#1178 [21:40] * wes [webchat@68-248-141-235.lightspeed.austtx.sbcglobal.net] has joined #minecrafthelp
#1179 [21:40] <wes> Please help I dont know how to log in . I havent logged in in a very long time
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#1183 [21:43] <MechaDiddy> I'm having a terrible issue with realms, I'm trying to upload a map I've worked on and it uploads, but once it tries to verify it says that it failed to load (500)
#1184 [21:46] <MechaDiddy> hello?
#1185 [21:46] * Leo [webchat@c-73-85-143-254.hsd1.fl.comcast.net] has joined #minecrafthelp
#1186 [21:47] <Leo> I'm having trouble on downloading minecraft for windows 10
#1187 [21:47] <Leo> I already own Minecraft Java edition
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#1192 [22:09] * Aristartle [webchat@209.195.121.197] has joined #minecrafthelp
#1193 [22:10] <Aristartle> Hey. I never migrated Premium Minecraft Account to Mojang. I got an email in 2013 to do it, but I can't remember if I ever did.
#1194 [22:11] <Aristartle> Anyway to find out if my account is in limbo/activated/hacked or anything?
#1195 [22:13] <Aristartle> Is anyone able to find my account? My username was Aristartle
#1196 [22:14] * Tore [webchat@c-98-253-84-121.hsd1.in.comcast.net] has joined #minecrafthelp
#1197 [22:15] <Aristartle> Thanks.
#1198 [22:15] * TGKN [webchat@pc-175-203-163-190.cm.vtr.net] has joined #minecrafthelp
#1199 [22:15] <Tore> So I no longer have acess to my email and want to change the user name bad I also cant remember my security question because I made them 9 years ago
#1200 [22:16] <Tore> what do I do
#1201 [22:16] <GreyVulpine> Tore - Send in a support ticket to Mojang's Customer Support using: https://help.mojang.com/customer/portal/emails/new
#1202 [22:17] <Aristartle> I have a ticket already, but I'm having issues migrating my account. :(
#1203 [22:17] <GreyVulpine> There's nothing any of us here can do to help you with that
#1204 [22:18] <Aristartle> Would it be simpler to just create another account?
#1205 [22:18] <GreyVulpine> You can't transfer minecraft to another account
#1206 [22:18] <GreyVulpine> Unless you're willing to pay for minecraft again
#1207 [22:19] <Aristartle> I'm just wondering if my account is still in existence. Yeah, that's the thing. I starting playing before it was Beta.
#1208 [22:19] <Aristartle> I believe I have a 4life account
#1209 [22:19] <Aristartle> or whatever
#1210 [22:19] <Aristartle> :)
#1211 [22:19] <GreyVulpine> Accounts don't expire because of inactivity
#1212 [22:20] <Aristartle> Thanks. I sent a tix 13 days ago to have someone look into it.
#1213 [22:20] <Aristartle> I'm hoping that nobody hacked my account and changed my password.
#1214 [22:21] <TGKN> my minecraft still says Login failed. Invalid username or password. i wait 2 days and still have the same problem
#1215 [22:21] <GreyVulpine> TGKN - Are you able to log into the website?
#1216 [22:22] <TGKN> only mojang
#1217 [22:22] <GreyVulpine> ??> TGKN tools/hjt
#1218 [22:22] <Mightyena> TGKN: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1219 [22:22] <Mightyena> TGKN: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1220 [22:23] * Tore [webchat@c-98-253-84-121.hsd1.in.comcast.net] has quit. (Quit: webchat.esper.net)
#1221 [22:26] <TGKN> https://paste.ubuntu.com/p/F34RzXpsWc/
#1222 [22:26] <GreyVulpine> Well.. there's your problem..
#1223 [22:27] <asdf> !hjt https://paste.ubuntu.com/p/F34RzXpsWc/
#1224 [22:27] <Absol> asdf: Found: MCLeaks/AltDispenser(Tool, Pirated, Fix: info/mcleaks), Hamachi(VPN, Bad, Remove, Conflicts with internet itself), Avast(AV), Discord(Turn off Discord Overlay, else disable Discord), WebCompanion(Malware, fix: av/adwcleaner)
#1225 [22:28] * Aphlixion [webchat@107.242.121.12] has joined #minecrafthelp
#1226 [22:30] <Aphlixion> Unable to locate the Java runtime.
#1227 [22:30] <Aphlixion> Error details: The operation completed successfully.This message appears when I try to play after I loaded the newest version
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#1231 [22:47] <Bone> I cannot remember the Username tied to my old minecraft premium account
#1232 [22:52] * Q_bit [webchat@181.194.179.87] has joined #minecrafthelp
#1233 [22:53] <Bone> well
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#1235 [23:04] * asdf [~asdf@67.142.112.80] has quit. (Read error: Connection reset by peer)
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#1242 [23:31] <imyxh> hmm, odd input issue here. i used to be able to use mouse tilt buttons in minecraft but now they won't detect
#1243 [23:31] <imyxh> does minecraft support more than 5 mouse buttons?
#1244 [23:37] * lucario [webchat@80-211-250-178.ftth.cust.kwaoo.net] has joined #minecrafthelp
#1245 [23:38] <lucario> when I start my game
#1246 [23:38] <lucario> the mojang logo loads
#1247 [23:38] <lucario> but always crashes in the middle
#1248 [23:38] <lucario> of loading
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#1250 [23:55] * QTheDude [webchat@24-230-61-143-dynamic.midco.net] has joined #minecrafthelp
#1251 [23:56] <QTheDude> I can't log into my minecraft account I purchased years ago after migrating. When I hit forgot password it doesn't send an email to the one I have registered with my account.
#1252 [23:57] * double_clicking [webchat@c-73-90-88-198.hsd1.ca.comcast.net] has joined #minecrafthelp
#1253 [23:57] <double_clicking> hello
#1254 [23:57] <QTheDude> hi
#1255 [23:58] <double_clicking> When I'm playing Minecraft's I always have to double click to hit or inter my seetings
#1256 [23:58] <double_clicking> enter
#1257 [23:59] <QTheDude> Wish I could help you, I can't even log into my account
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