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#4 [00:13] * med [webchat@95.186.76.230] has joined #minecrafthelp
#5 [00:14] <med> I do not receive an email password change
#6 [00:16] <med> hello?
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#11 [00:28] * B3 [webchat@99-93-247-85.lightspeed.chtgtn.sbcglobal.net] has joined #minecrafthelp
#12 [00:29] <B3> im having issues with realms and want to see if we can fix it
#13 [00:41] * Reuof [webchat@77.31.136.116] has joined #minecrafthelp
#14 [00:42] <Reuof> hello, i have been having a problem with not being able to get my account back
#15 [00:45] <Reuof> i have been trying all the ways to get it back but it seems lost and keeps saying ‘wrong username or password’ and im sure i have typed them right , i tried to receive emails but i didn’t hot any emails . is there anyway i can fix this ?
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#20 [00:51] <HEADSHOT676> Hello I am a bit confused on the refund aspect due to refund policy only lasts within 15 days of purchase and I noticed the reply from customer support they are still reading email from a month ago will I be within the timeframe still for a refund even tho they are delayed to my email request?
#21 [00:52] <mattym> HEADSHOT676, Refunds are handled based on the date you sent the request.
#22 [00:52] <HEADSHOT676> Ah ok thankyou so my reply will be within next month im guessing
#23 [00:53] <mattym> HEADSHOT676, Not sure if refunds are handled by that same team. I think they are usually handled sooner.
#24 [00:53] <HEADSHOT676> Ok I was a bit worried since it was still in the same catagory of sending a support request but I titled it Refund so hopefully it wont be missread
#25 [00:54] <mattym> HEADSHOT676, Yeah they all use the same form
#26 [00:54] <HEADSHOT676> Ok thankyou for the help hope you have a good one!
#27 [01:26] * Hassan [webchat@196.194.237.32] has joined #minecrafthelp
#28 [01:26] <Hassan> My minecraft account is logging in everywhere but this specific computer
#29 [01:39] * tayber [webchat@180.191.139.132] has joined #minecrafthelp
#30 [01:39] <tayber> helloo
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#34 [02:02] * Kai is now known as Guest3720
#35 [02:04] <Guest3720> when attempting to login on the minecraft.net webite after i put in my information and i press log in nothing happens ( it stays on the page and wont do anything ) like the log in button doesn't work
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#45 [02:18] * jyu [webchat@99-31-216-114.lightspeed.grgvca.sbcglobal.net] has joined #minecrafthelp
#46 [02:19] <jyu> hello, i wanted to download and play minecraft but when i accessed my account, its making me purchase the game again
#47 [02:22] * jyu [webchat@99-31-216-114.lightspeed.grgvca.sbcglobal.net] has quit. (Client Quit)
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#49 [02:29] * james [webchat@207.189.24.149] has joined #minecrafthelp
#50 [02:32] <james> I can't login to my Minecraft account, I have done everything that has been asked of me. I have waited and reset my password and everything. Why can't I login? I was able to login just a few weeks ago
#51 [02:32] <Greymagic27> james, Hi. This could be down to something on your PC blocking you from logging in. HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Follow the steps which Mightyena will send below:
#52 [02:32] <Greymagic27> ??> james tools/hjt
#53 [02:32] <Mightyena> james: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#54 [02:32] <Mightyena> james: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
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#56 [02:37] * NotBalomoli [webchat@host89-98-dynamic.35-79-r.retail.telecomitalia.it] has joined #minecrafthelp
#57 [02:38] <NotBalomoli> hi
#58 [03:00] * B3 [webchat@99-93-247-85.lightspeed.chtgtn.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#59 [03:03] * Mikey [webchat@054312b1.skybroadband.com] has joined #minecrafthelp
#60 [03:04] <Mikey> Hey all, I know you have no access to emails ect but I have a minecraft premium account from way back when and I have no idea what email address I used to register it so I am unable to migrate and play again! Do you think support will be able to help me or do I need to re-buy it?
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#62 [03:05] * KTB [webchat@95-113-148-118.nzcomms.co.nz] has quit. (Quit: webchat.esper.net)
#63 [03:05] <Joniver> i cant log in to my minecraft acout even tho my login info is corect
#64 [03:19] * Croaxt [webchat@178.115.128.159.wireless.dyn.drei.com] has joined #minecrafthelp
#65 [03:19] <Croaxt> Hello
#66 [03:20] <Croaxt> German?
#67 [03:21] <Croaxt> English: If I want to start the game it says that the game crashed so i delted it and tried everything again and it did not work
#68 [03:26] <Croaxt> German: Wenn ich in das Spiel gehe dann steht da das Spiel ist abgestürzt... es tunt uns Leid ich weiß nicht warum ich würde Sie um HILFE BITTEN
#69 [03:27] <Croaxt> Ups.
#70 [03:28] <Croaxt> Es steht da das ein unerwarteter Fehler passiert ist und es Ihnen Leid tut
#71 [03:29] <Croaxt> Ich kann auch nicht den Absturz Bericht lesen
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#77 [03:59] * Jhoang [webchat@c27-253-56-251.thoms4.vic.optusnet.com.au] has joined #minecrafthelp
#78 [04:00] <Jhoang> Hi there, I have had my account compromised and I have sent a contact email to mojang already but needed other options to contact them and get further help
#79 [04:00] <Jhoang> Someone has hacked my account and email
#80 [04:02] <Jhoang> Is there anyway to speak to Mojang directly
#81 [04:13] * Arthur [webchat@45.120.146.231] has joined #minecrafthelp
#82 [04:14] <Arthur> Hello, I am unable to log on the Minecraft launcher, and also the Minecraft.net website the website doesn't even attempt to log me on its almost as if the buttons broke, but on my mobile, on the same network it logs on perfectly fine...
#83 [04:16] * Chainu [webchat@115.137.55.86] has joined #minecrafthelp
#84 [04:16] <Chainu> Minecraft password reset link is missing
#85 [04:18] * Chainu [webchat@115.137.55.86] has quit. (Client Quit)
#86 [04:20] * Tastenpruegler99 [webchat@92.116.62.193] has joined #minecrafthelp
#87 [04:22] <Tastenpruegler99> hello
#88 [04:22] <Tastenpruegler99> I don't know my security issues anymore.I can't reset them because the email address on my account no longer exists. (Vr-web.de)
#89 [04:22] <Tastenpruegler99> how can I re-enter my account now?
#90 [04:27] * Dave [webchat@nz129l64.bb60246.ctm.net] has joined #minecrafthelp
#91 [04:27] <Dave> I forgot my security answer
#92 [04:27] * Dave is now known as Guest17308
#93 [04:27] * Arthur [webchat@45.120.146.231] has quit. (Quit: webchat.esper.net)
#94 [04:28] <Guest17308> I forgot my security answer what can i do now?
#95 [04:31] * M11111 [webchat@host-92-13-184-142.as43234.net] has joined #minecrafthelp
#96 [04:31] <M11111> Hi ive been trying to LAN with my sister for over a 2 months nkw ive tried everything and nothings working
#97 [04:32] * M11111 [webchat@host-92-13-184-142.as43234.net] has quit. (Client Quit)
#98 [04:44] * NITRO [webchat@61-68-143-130.tpgi.com.au] has joined #minecrafthelp
#99 [04:45] <NITRO> hello?
#100 [04:46] <NITRO> i'm having trouble with locating an old email used to sign into my old Minecraft account
#101 [04:47] * NITRO [webchat@61-68-143-130.tpgi.com.au] has quit. (Client Quit)
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#104 [05:10] * vytalz [webchat@c-68-45-219-254.hsd1.in.comcast.net] has joined #minecrafthelp
#105 [05:10] <vytalz> hello
#106 [05:11] <vytalz> so when i go to mincraft.net and go to login email and passwords are correct but wont go to a different screen and im trying to buy the game been having this problem for a couple days now
#107 [05:11] <Greymagic27> ??> vytalz tools/hjt
#108 [05:11] <Mightyena> vytalz: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#109 [05:11] <Mightyena> vytalz: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#110 [05:18] <vytalz> done just sent it
#111 [05:19] <vytalz> https://paste.ubuntu.com/p/2PnRR6swG2/
#112 [05:19] <vytalz> thats the link of the text
#113 [05:19] <Greymagic27> ??> vytalz win/hosts/edit
#114 [05:19] <Mightyena> vytalz: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#115 [05:19] <Mightyena> vytalz: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#116 [05:19] <Greymagic27> vytalz, Remove any entry containing the word mojang - Save the file by pressing CTRL+S then change your minecraft password
#117 [05:23] <vytalz> okay now what
#118 [05:23] <Greymagic27> vytalz, Have you removed both entries, Including the IPs, saved the file and changed your minecraft password?
#119 [05:25] <vytalz> i deleted both and the ips now do i go back to mincraft.net
#120 [05:25] <vytalz> so go to minecraft .net and change password
#121 [05:26] <Greymagic27> vytalz, Yes.
#122 [05:27] <vytalz> that worked omg thank you so much
#123 [05:28] <Greymagic27> vytalz, No problem. Don't use MCLeaks again
#124 [05:30] <vytalz> okay
#125 [05:38] * Valourwind [webchat@cpc85440-aztw29-2-0-cust147.18-1.cable.virginm.net] has joined #minecrafthelp
#126 [05:38] <Valourwind> hi
#127 [05:38] <Greymagic27> Valourwind, Hey. How can we help?
#128 [05:38] <Valourwind> Forgot all of my secruity Question Answers xD
#129 [05:39] <Greymagic27> Valourwind, Have you attempted to reset them?
#130 [05:39] <Valourwind> tried to, then asked me to enter the answers to Said questions before i could reset them
#131 [05:39] <Greymagic27> Valourwind, Try this link: https://account.mojang.com/me/changeSecretQuestions
#132 [05:40] <Valourwind> cheers that time worked
#133 [05:43] * Valourwind [webchat@cpc85440-aztw29-2-0-cust147.18-1.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#134 [05:44] * Void [webchat@c-67-177-207-100.hsd1.co.comcast.net] has joined #minecrafthelp
#135 [05:46] <Void> I just installed and my game crashes every time I attempt to create a world at around 27%. I've allocated sufficient ram and my system is more than good enough to run the game. I've also uninstalled and reinstalled Java a few times. Is there anything I can do to fix this?
#136 [05:46] <Greymagic27> ??> Void launcher/log-txt
#137 [05:46] <Mightyena> Void: We need to see your full launcher log, which is created in the game directory.
#138 [05:46] <Mightyena> Void: First open your .minecraft folder (If you don't know how to get there, ask), then try to launch the game. Then in the .minecraft folder open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
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#140 [06:16] * bullyjanko [webchat@14-245.dsl.iskon.hr] has joined #minecrafthelp
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#142 [06:21] * Aubery [webchat@94-227-81-250.access.telenet.be] has joined #minecrafthelp
#143 [06:23] <Aubery> Dear; I bought Minecraft a year ago on a Windows laptop, in the so called "windows store", now I'm on an alternative desktop, since this original "laptop" broke a few months ago. I want to re-install Minecraft, since I buyed it so I own it. But somehow I can't find a way to install Minecraft by the Windows store
#144 [06:23] <Aubery> I have tried nearly everything, from the "Windows Store" to the "XBOX store" to the online store on the net, nothing works
#145 [06:23] <Aubery> Do you have any clue on how to fix this?
#146 [06:27] * Thesapphire [webchat@82-217-154-39.cable.dynamic.v4.ziggo.nl] has joined #minecrafthelp
#147 [06:29] <Thesapphire> My minecraft 1.14 is crashing on launch any tips?
#148 [06:29] <Thesapphire> versions below 1.14 is working only 1.14 is doing this
#149 [06:31] * Thesapphire [webchat@82-217-154-39.cable.dynamic.v4.ziggo.nl] has quit. (Client Quit)
#150 [06:35] * _SMIG_ [webchat@124.178.32.146] has joined #minecrafthelp
#151 [06:35] <_SMIG_> hello there
#152 [06:36] <_SMIG_> my realms payment has gone through but it hasnt been renewed yet
#153 [06:36] <_SMIG_> was hoping for some assistance however i understand there is a backlog
#154 [06:36] <_SMIG_> was hoping for some assistance however i understand there is a backlog
#155 [06:37] * _SMIG_ [webchat@124.178.32.146] has left #minecrafthelp
#156 [06:43] * glenn [webchat@ppp14-2-72-233.adl-apt-pir-bras31.tpg.internode.on.net] has joined #minecrafthelp
#157 [06:44] <glenn> everytime I load Minecraft in anything higher than 1.13 my launcher crashes, ive tried watching videos on youttube it still crashes
#158 [06:44] <glenn> i can play 1.12 fine
#159 [06:50] <asdf> ??> glenn launcher/log-txt
#160 [06:50] <Mightyena> glenn: We need to see your full launcher log, which is created in the game directory.
#161 [06:50] <Mightyena> glenn: First open your .minecraft folder (If you don't know how to get there, ask), then try to launch the game. Then in the .minecraft folder open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#162 [06:50] * Lynky [webchat@astrasbourg-651-1-284-192.w86-235.abo.wanadoo.fr] has joined #minecrafthelp
#163 [06:51] * Lutzee [~ltuzee@iss.lutzee.net] has joined #minecrafthelp
#164 [06:54] <Lynky> Hello , I have a big problem , I try to try to launch minecraft he does not want to start .. I do not understand , I try like that , then with twitch but it still does not wok , could you pleas help ?
#165 [06:56] <glenn> like this https://paste.ubuntu.com/
#166 [06:59] <glenn> no i had a an error this is the log
#167 [06:59] <glenn> https://paste.ubuntu.com/p/KHGtvkpp6r/
#168 [06:59] * ZokkerBunny [webchat@ip-95-222-237-80.hsi15.unitymediagroup.de] has joined #minecrafthelp
#169 [06:59] <ZokkerBunny> Hello^^
#170 [07:00] <ZokkerBunny> Is here someone who can help me?
#171 [07:00] <ZokkerBunny> Its my first time here and i dont know how it works xD
#172 [07:06] * Lynky [webchat@astrasbourg-651-1-284-192.w86-235.abo.wanadoo.fr] has quit. (Quit: webchat.esper.net)
#173 [07:16] * CRABI123 [webchat@dsl212-235-20-117.bb.netvision.net.il] has joined #minecrafthelp
#174 [07:16] <CRABI123> I NEED HELP
#175 [07:17] <CRABI123> PLEASE
#176 [07:19] <ZokkerBunny> I asked too but it seems that no one is here :o
#177 [07:20] <Greymagic27> ??> glenn win/dxdiag
#178 [07:20] <Mightyena> glenn: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#179 [07:20] <Greymagic27> ZokkerBunny, CRABI123 Hey. How can we help?
#180 [07:21] <ZokkerBunny> Hey, i think someone hacked me - it is my first time here and i dont know how it works^^
#181 [07:21] * Ahil [webchat@185-18-61-51.cgn.optinet.hr] has joined #minecrafthelp
#182 [07:21] <CRABI123> is the minecraft earth skin only available for bedrock users?
#183 [07:21] <Greymagic27> ZokkerBunny, It's just a live chatroom :) Why do you think you've been hacked?
#184 [07:22] <Greymagic27> CRABI123, It's for minecraft earth and minecraft bedrock edition. There isn't any java edition skin
#185 [07:22] <CRABI123> will there be a way to get that skin for java in the future?
#186 [07:22] <Greymagic27> CRABI123, That's unknown right now
#187 [07:22] <ZokkerBunny> ah ok - uhm i cant log in - when i try to reset my pw i dont get an email on my email adress where i registred and when i search for my charackter there is now a nother gamertag
#188 [07:22] <Ahil> I cannot acces some parts in crafting table, chests, furnace, etc.. it just bugs and doesnt let me craft thing or put them into chests
#189 [07:22] <Greymagic27> ZokkerBunny, Have you emailed mojang about this?
#190 [07:22] * CRABI123 [webchat@dsl212-235-20-117.bb.netvision.net.il] has quit. (Quit: webchat.esper.net)
#191 [07:23] <Greymagic27> Ahil, Hey. A video may help us understand what sort of issue you're having. Could you record a video then put it on streamable.com and send the link?
#192 [07:23] <ZokkerBunny> Yes i did it today
#193 [07:23] <ZokkerBunny> any idea how long it could take?
#194 [07:23] <Greymagic27> ZokkerBunny, You'll need to wait for their reply. Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: https://help.mojang.com/customer/portal/articles/359446
#195 [07:24] <Ahil> Doesnt matter its just fixed it self when i try to record
#196 [07:25] <ZokkerBunny> uhhh that could take a looong time D:
#197 [07:25] <ZokkerBunny> Hmm this is rly sad :x
#198 [07:26] <ZokkerBunny> ok but thx for the kindly help here
#199 [07:26] <Greymagic27> ZokkerBunny, No problem!
#200 [07:26] <ZokkerBunny> Wish u all a nice day
#201 [07:26] <ZokkerBunny> Bye
#202 [07:26] <ZokkerBunny> ^^
#203 [07:26] * Absol kicked ZokkerBunny from #minecrafthelp (Reason: okkerBunny :Stop spamming)
#204 [07:28] <glenn> i followed the support step by step it told me to copy the dxdiag report and post it back here https://paste.ubuntu.com/p/8cR58DN5Wy/
#205 [07:28] <Greymagic27> Download and install this driver: https://www.geforce.com/drivers/results/150300
#206 [07:38] * glenn [webchat@ppp14-2-72-233.adl-apt-pir-bras31.tpg.internode.on.net] has quit. (Quit: webchat.esper.net)
#207 [07:45] * glenn [webchat@ppp14-2-72-233.adl-apt-pir-bras31.tpg.internode.on.net] has joined #minecrafthelp
#208 [07:45] * marco [webchat@250.8-255-62.static.virginmediabusiness.co.uk] has joined #minecrafthelp
#209 [07:45] <glenn> I was in before I downloaded the update tried the launcher again with this error https://paste.ubuntu.com/p/RVTzQjbpWp/
#210 [07:46] <marco> The redeem code that I got off my Java minecraft account for windows 10 is letting me play in demo mode not the full version
#211 [07:48] * GrandmaFlapjakr [webchat@c-73-104-156-39.hsd1.fl.comcast.net] has joined #minecrafthelp
#212 [07:48] * GrandmaFlapjakr [webchat@c-73-104-156-39.hsd1.fl.comcast.net] has joined #minecrafthelp
#213 [07:48] * marco [webchat@250.8-255-62.static.virginmediabusiness.co.uk] has left #minecrafthelp
#214 [07:49] <GrandmaFlapjakr> Hey i need help! my minecraft won't update and i don't have the bee update or anything that was in the update, i have refreshed multiple times and i have deleted and redownloaded minecraft over and over, someone please help!
#215 [07:57] * Luca [webchat@aftr-5-146-248-223.unity-media.net] has joined #minecrafthelp
#216 [07:57] <Luca> Hello
#217 [07:57] <Luca> My account is stolen
#218 [07:57] <Luca> it was hacked
#219 [07:58] <Luca> What can i do
#220 [07:58] <GreyVulpine> How do you figure that?
#221 [07:58] * erin [webchat@104-191-191-48.lightspeed.lbcktx.sbcglobal.net] has joined #minecrafthelp
#222 [07:59] <Luca> I loocked for my emails an than i saw, that someone changed my password, the security questions, the name and the email adress of my account
#223 [08:00] <GreyVulpine> Luca - Send in a support ticket to Mojang's Customer Support using: https://help.mojang.com/customer/portal/emails/new
#224 [08:00] <Luca> I already did that
#225 [08:00] <Luca> I also cant find my Transaction ID
#226 [08:01] <Luca> Im waiting now (i think 2 weeks) for an answer
#227 [08:01] * tomi01424 [webchat@79-114-6-239.rdsnet.ro] has joined #minecrafthelp
#228 [08:01] <tomi01424> hello?
#229 [08:01] <Greymagic27> tomi01424, Hey. How can we help:
#230 [08:01] <Greymagic27> ?*
#231 [08:01] <tomi01424> well i guess you cannot help me recover my account right?
#232 [08:02] <Luca> I also was by the police
#233 [08:02] <Greymagic27> tomi01424, No. You'd need to email mojang if you want to recover it. Do you need steps to contact them?
#234 [08:02] <Luca> I have refunded notification
#235 [08:02] <glenn> hello I was in before I downloaded the update tried the launcher again and this error popped up now https://paste.ubuntu.com/p/RVTzQjbpWp/
#236 [08:02] <Luca> I told this to the police
#237 [08:02] <Greymagic27> glenn, One moment
#238 [08:03] <Greymagic27> glenn, Could you send a new dxdiag?
#239 [08:03] <erin> I bought minecraft windows 10 edition yesterday and I put the key code into the minecraft site instead of microsoft sight by accident. Instead of just kicking the code out and saying that it was invalid. It just spun and spun and spun ( on minecraft site). Well when I finally figured out that it needed to be activated on microsoft it is now say tha
#240 [08:03] <erin> t the code has already been used. Does anyone know what happened? or where my activation actually went. This was a brand new account that I created at that same time btw if that matters.
#241 [08:03] * Paul [webchat@static-86-125-57-129.rdsnet.ro] has joined #minecrafthelp
#242 [08:03] <Paul> hi
#243 [08:03] <tomi01424> No sir. the thing is i only have my old email but i dont have the password because i got hacked i did find my new account name which was claimed by the hacker
#244 [08:03] <Paul> someone to help me?
#245 [08:03] <Paul> i just got scammed
#246 [08:03] <Greymagic27> ??> erin account/send-email
#247 [08:03] <Mightyena> erin: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#248 [08:03] <Mightyena> erin: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#249 [08:03] <Luca> Hello?
#250 [08:04] <Paul> someone?
#251 [08:04] <Greymagic27> Pugabyte, Hello. What do you mean by you just got scammed?
#252 [08:04] <Greymagic27> Paul, *
#253 [08:04] <glenn> here is the new dxdiag grey https://paste.ubuntu.com/p/NYX8PMssYM/
#254 [08:04] <Paul> so , i dont speak very good english but i try to explain , ok?
#255 [08:04] <Greymagic27> Paul, Ok
#256 [08:05] <Luca> GreyVulpine ?
#257 [08:05] <Paul> i bought minecraft account from a man\
#258 [08:05] * cody8 [webchat@173-27-216-245.client.mchsi.com] has joined #minecrafthelp
#259 [08:05] <Greymagic27> Paul, A man?
#260 [08:05] <cody8> sup
#261 [08:05] <Paul> yes
#262 [08:05] <Greymagic27> Paul, Not from minecraft.net then?
#263 [08:06] <cody8> i need help with my minecraft
#264 [08:06] <Greymagic27> cody8, What's the problem?
#265 [08:07] <Greymagic27> glenn, Download and install this driver: https://downloadcenter.intel.com/download/28694/Intel-Graphics-Driver-for-Windows-15-45-?product=88345
#266 [08:07] <cody8> im trying to get realms and my account is old
#267 [08:07] <cody8> 2009
#268 [08:07] <erin> ok thank you I have done that already. Just was trying to see if I could get some answers sooner since they seem to be backed up answering emails requests from july .....
#269 [08:07] <Greymagic27> cody8, Have you migrated your account?
#270 [08:07] <Greymagic27> erin, Only mojang can help you with account issues.
#271 [08:08] <erin> ok thank you
#272 [08:08] <Paul> a man hacked my account
#273 [08:08] <Greymagic27> Paul, Where did you buy minecraft from?
#274 [08:08] <cody8> back then there was no email needed
#275 [08:08] * tomi01424 [webchat@79-114-6-239.rdsnet.ro] has quit. (Quit: webchat.esper.net)
#276 [08:08] <Paul> from official site
#277 [08:08] <cody8> yes
#278 [08:08] <Greymagic27> Paul, Minecraft.net ?
#279 [08:08] <Paul> yes
#280 [08:08] <Greymagic27> cody8, What's your minecraft username?
#281 [08:09] <Greymagic27> Paul, Have you emailed mojang about your account being hacked?
#282 [08:09] <Paul> if i send email to mojang?
#283 [08:09] <cody8> not alled to tell my user name
#284 [08:09] <Greymagic27> ??> Paul account/send-email
#285 [08:09] <Mightyena> Paul: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#286 [08:09] <Mightyena> Paul: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#287 [08:09] <Greymagic27> cody8, When buying a realm, what bit do you get stuck on?
#288 [08:10] <Paul> no i didn t send email
#289 [08:10] <cody8> bbye
#290 [08:10] * Tyler3 [webchat@per92-9-88-160-135-91.fbx.proxad.net] has joined #minecrafthelp
#291 [08:10] <Luca> My Minecraft account is hacked, I wrote an email to Mojang customer support, an I got the Automatic reply, but this was about 2 weeks, I also was by the police and report this, After the 2 Weeks, I didnt get 1 Answer of the Customer support, What can I do now? I need help, Please ! I have alle emails, The hacker changed My password, The security qu
#292 [08:10] <Luca> estions, My name and the email, What should I do now?
#293 [08:10] <Greymagic27> Paul, Send them an email using the steps Mightyena sent above.
#294 [08:10] <Paul> i dont have acces to my account now
#295 [08:10] <Greymagic27> Luca, Wait for mojang to reply. Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: https://help.mojang.com/customer/portal/articles/359446
#296 [08:10] <Paul> someone change my email
#297 [08:11] <Greymagic27> Paul, Email them using an email you have access to.
#298 [08:11] <Tyler3> I used the code for Minecraft Windows 10 edition on an old microsoft account but I don't have access to it anymore
#299 [08:11] <Greymagic27> Tyler3, Have you contacted microsoft about getting access to your account again?
#300 [08:11] <Paul> Greymagic27 link
#301 [08:12] <Greymagic27> ??> Paul account/send-email
#302 [08:12] <Mightyena> Paul: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#303 [08:12] <Mightyena> Paul: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#304 [08:12] <Tyler3> I contacted them about the code but not about the account
#305 [08:12] <Tyler3> You think they can give me access to my account?
#306 [08:12] <Paul> what means migrating
#307 [08:13] <glenn> ok when I tried downloadin the graphics update it says the installation package is not supported but this processor type
#308 [08:13] <Luca> Okay, i will wait for reply
#309 [08:13] <Luca> Thanks for help
#310 [08:13] * stomp20 [webchat@p54AD9F7C.dip0.t-ipconnect.de] has joined #minecrafthelp
#311 [08:15] * erin [webchat@104-191-191-48.lightspeed.lbcktx.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#312 [08:15] * Luca [webchat@aftr-5-146-248-223.unity-media.net] has quit. (Quit: webchat.esper.net)
#313 [08:15] <stomp20> had a minecraft account years ago, tried to play it today cause it seems like i cant get my account back i used every possible informations. it was back in the days where minecraft was only about 15$. can someone please help. this shit is unbelievable
#314 [08:15] <Absol> stomp20: Please keep it civil
#315 [08:17] <glenn> when I try installing the 64bit graphics update it says this computer does not meet the minimum requirements for installing the software
#316 [08:17] <stomp20> weöö ,omecraft just dipshited me bigtime MOJANG SCREW YOU!
#317 [08:17] * Absol kicked stomp20 from #minecrafthelp (Reason: tomp20 :Keep it civilized, you are just a human being)
#318 [08:20] <Paul> you cant help my abot my mojang account?
#319 [08:21] * Paul [webchat@static-86-125-57-129.rdsnet.ro] has quit. (Quit: webchat.esper.net)
#320 [08:22] <glenn> so the intel graphics driver didn't work where to from here
#321 [08:29] <glenn> might come back tomorrow when I have more time on my hands
#322 [08:30] * glenn [webchat@ppp14-2-72-233.adl-apt-pir-bras31.tpg.internode.on.net] has quit. (Quit: webchat.esper.net)
#323 [08:32] * suchicken [webchat@1-170-158-134.dynamic-ip.hinet.net] has joined #minecrafthelp
#324 [08:35] <suchicken> I can't log in normally, because once I log in, my account or password is wrong. I can't log in.
#325 [08:37] <suchicken> and i wait to a lot of time,it can't log in too
#326 [08:41] <Greymagic27> ??> suchicken tools/hjt
#327 [08:41] <Mightyena> suchicken: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#328 [08:41] <Mightyena> suchicken: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#329 [08:51] <suchicken> log on where
#330 [08:51] <Greymagic27> Put the log here: https://paste.ubuntu.com
#331 [08:53] * boym4n [webchat@ip56580008.direct-adsl.nl] has joined #minecrafthelp
#332 [08:53] <boym4n> hello
#333 [08:53] <Greymagic27> boym4n, Hey. How can we help?
#334 [08:53] <boym4n> i got some iseus for a long time
#335 [08:53] <suchicken> Syntax?
#336 [08:53] <Greymagic27> suchicken, Keep that as it comes
#337 [08:53] <Greymagic27> boym4n, What sort of issues?
#338 [08:54] * ZeroOneMax [webchat@27.2.72.84] has joined #minecrafthelp
#339 [08:54] <suchicken> Expiration?
#340 [08:54] <Greymagic27> suchicken, You don't need one
#341 [08:54] <boym4n> my dad owns the email of my mc acc but he left so i want to have the email but i dont know what to do
#342 [08:55] <suchicken> and paste?
#343 [08:55] <Greymagic27> suchicken, Yep. then send the URL
#344 [08:55] <boym4n> can you help wite that
#345 [08:55] <suchicken> i send
#346 [08:56] <boym4n> who can please help me
#347 [08:56] <Greymagic27> boym4n, You'll need to email mojang and give as much information as you can.
#348 [08:56] <Greymagic27> ??> boym4n account/send-email
#349 [08:56] <Mightyena> boym4n: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#350 [08:56] <Mightyena> boym4n: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#351 [09:00] <ZeroOneMax> i lost my email and my account premium how do i get my account back
#352 [09:01] <Greymagic27> ZeroOneMax, Hey. You need to email mojang giving as much information as you can
#353 [09:01] <Greymagic27> ??> ZeroOneMax account/send-email
#354 [09:01] <Mightyena> ZeroOneMax: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#355 [09:01] <Mightyena> ZeroOneMax: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#356 [09:12] * suchicken [webchat@1-170-158-134.dynamic-ip.hinet.net] has quit. (Quit: webchat.esper.net)
#357 [09:17] * boym4n [webchat@ip56580008.direct-adsl.nl] has quit. (Quit: webchat.esper.net)
#358 [09:18] * teamblur [webchat@75-253-196-88.dyn.estpak.ee] has joined #minecrafthelp
#359 [09:19] <teamblur> Hey. Internal exception: java.net.SocketTimeoutException: Read timed out
#360 [09:19] <teamblur> How do i fix this?
#361 [09:39] * margretelund [webchat@ww194-68-81-95.cust.wintherwireless.se] has joined #minecrafthelp
#362 [09:39] <margretelund> hello
#363 [09:40] <margretelund> i dont remember my password or ny email but i remember my nickname "margretelund" can you help me
#364 [09:45] * margretelund [webchat@ww194-68-81-95.cust.wintherwireless.se] has quit. (Quit: webchat.esper.net)
#365 [09:45] * margretelund [webchat@ww194-68-81-95.cust.wintherwireless.se] has joined #minecrafthelp
#366 [09:46] <margretelund> i dont remember my password or ny email but i remember my nickname "margretelund" can you help me
#367 [09:48] * xDrakozx [webchat@87-126-189-180.ip.btc-net.bg] has joined #minecrafthelp
#368 [09:48] <xDrakozx> hello need to change my email
#369 [09:48] * OHTENTACION [webchat@93-39-145-24.ip76.fastwebnet.it] has joined #minecrafthelp
#370 [09:48] <OHTENTACION> hi
#371 [09:48] <margretelund> sup
#372 [09:48] <margretelund> can you help me
#373 [09:49] <OHTENTACION> what
#374 [09:49] <margretelund> with my log in problem
#375 [09:49] * OHTENTACION [webchat@93-39-145-24.ip76.fastwebnet.it] has quit. (Client Quit)
#376 [09:50] * margretelund [webchat@ww194-68-81-95.cust.wintherwireless.se] has quit. (Client Quit)
#377 [09:50] <xDrakozx> hello need help anyone ?
#378 [09:51] * xDrakozx [webchat@87-126-189-180.ip.btc-net.bg] has quit. (Client Quit)
#379 [09:59] * sapphire [webchat@82-217-154-39.cable.dynamic.v4.ziggo.nl] has joined #minecrafthelp
#380 [09:59] * sapphire [webchat@82-217-154-39.cable.dynamic.v4.ziggo.nl] has quit. (Client Quit)
#381 [09:59] * Galaxy_2Alex [~Odysseius@cpc104498-sgyl40-2-0-cust162.18-2.cable.virginm.net] has joined #minecrafthelp
#382 [10:02] * T4Q [webchat@ip68-9-18-119.ri.ri.cox.net] has joined #minecrafthelp
#383 [10:03] <T4Q> Hello, I have recently been having on issue for 1.8.9. Whenever i try and load on, it gives me an error code that says "Error: java.lang.RuntimeException: No OpenGL context found in the current thread."
#384 [10:04] <Galaxy_2Alex> ??> T4Q win/dxdiag
#385 [10:04] <Mightyena> T4Q: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#386 [10:06] <T4Q> https://paste.ubuntu.com/p/YxqjwK3qkm/
#387 [10:10] <T4Q> Mightyena I followed the instructions and I pasted the link... now what?
#388 [10:11] * Grace [webchat@cblmdm134-228-77-193.buckeyecom.net] has joined #minecrafthelp
#389 [10:12] <Grace> Hello! So I bought minecraft for windows, but I kinda want to f=get the Java Edition. Is there anyway to download the java edition without having to pay for it again? I have no clue how it works lol
#390 [10:12] <Grace> *kinda want to get
#391 [10:12] <GreyVulpine> You would need to pay again to get the java version instead
#392 [10:12] <Grace> Ughhhhhh of course.
#393 [10:13] <Grace> Thanks for the help
#394 [10:14] * imua [webchat@82-73-227-80.cable.dynamic.v4.ziggo.nl] has joined #minecrafthelp
#395 [10:15] <imua> My minecraft crashes right after I open my newly created world, what should I do?
#396 [10:15] * Grace [webchat@cblmdm134-228-77-193.buckeyecom.net] has quit. (Client Quit)
#397 [10:15] <imua> It's the Java edition
#398 [10:17] * hamza [webchat@cpc117002-smal17-2-0-cust428.19-1.cable.virginm.net] has joined #minecrafthelp
#399 [10:17] <hamza> hello
#400 [10:19] * Ahil [webchat@185-18-61-51.cgn.optinet.hr] has quit. (Quit: webchat.esper.net)
#401 [10:19] <hamza> Need help regarding logging in
#402 [10:21] * hamza [webchat@cpc117002-smal17-2-0-cust428.19-1.cable.virginm.net] has quit. (Client Quit)
#403 [10:21] * imua [webchat@82-73-227-80.cable.dynamic.v4.ziggo.nl] has quit. (Quit: webchat.esper.net)
#404 [10:27] * what [webchat@103.217.167.71] has joined #minecrafthelp
#405 [10:27] <T4Q> anyone know what do do about the "Error: java.lang.RuntimeException: No OpenGL context found in the current thread."
#406 [10:27] <what> is someone able to help me understand minecraft and mojang account migration? i'm having trouble with the process
#407 [10:28] <what> i reset the password on my old minecraft account and then when it asked me to migrate i didn't know my username and have since lost the page
#408 [10:28] <GreyVulpine> Basically, back when minecraft was still the only game Mojang was working on, you had "minecraft" accounts. You used your minecraft username and password to log in
#409 [10:29] <GreyVulpine> This was back in 2010-2012-ish
#410 [10:29] <what> that's when my account is from, yes
#411 [10:29] <what> i understand the WHAT, i'm struggling with the HOW
#412 [10:30] <GreyVulpine> In short, if you have migration issues now, you need to contact Mojang Support to get that account moved from a minecraft account to a Mojang account
#413 [10:30] <what> okay sure, i've sent through an email to support thought i'd try my luck here in the mean time
#414 [10:30] <GreyVulpine> We can do nothing to help you here.
#415 [10:31] <what> too easy
#416 [10:31] <what> thanks anyway
#417 [10:31] * Josh8 [webchat@ip68-9-18-119.ri.ri.cox.net] has joined #minecrafthelp
#418 [10:31] * what [webchat@103.217.167.71] has quit. (Client Quit)
#419 [10:31] <Josh8> Hello
#420 [10:31] * Yaniv [webchat@176-230-171-2.orange.net.il] has joined #minecrafthelp
#421 [10:31] <Yaniv> Hello, I didn't play minecraft a while but when I did, I found out that it's email was changed to Josekreif@gmail.com from thebestcom71@gmail.com and that I cannot access it. unfortunately it happened in 2015, So I can't dispute the change.
#422 [10:31] <GreyVulpine> Yaniv - Send in a support ticket to Mojang's Customer Support using: https://help.mojang.com/customer/portal/emails/new
#423 [10:31] <Josh8> can someone help me with the error code ""Error: java.lang.RuntimeException: No OpenGL context found in the current thread."
#424 [10:32] * hamza [webchat@217-102-163-189.cable.dynamic.v4.ziggo.nl] has joined #minecrafthelp
#425 [10:32] <GreyVulpine> Josh8 - What kind of computer are you running this on?
#426 [10:32] * Yaniv [webchat@176-230-171-2.orange.net.il] has quit. (Client Quit)
#427 [10:33] <Josh8> https://paste.ubuntu.com/p/YxqjwK3qkm/
#428 [10:33] <hamza> if i want to login into minecraft it says wrong password or wrong email but on the site on my mobile i can login
#429 [10:33] <Josh8> that is the computer I am on
#430 [10:34] * hamza [webchat@217-102-163-189.cable.dynamic.v4.ziggo.nl] has quit. (Client Quit)
#431 [10:34] <GreyVulpine> Hmm
#432 [10:35] <Josh8> I have been having this issue for a while and I have finally decided to fix it
#433 [10:35] <GreyVulpine> Tried updating your drivers?
#434 [10:36] <Josh8> they are already the max
#435 [10:36] <GreyVulpine> Looks like a new version was just released. You're running 436.02, latest was just released today, 436.15
#436 [10:36] <GreyVulpine> https://www.geforce.com/drivers/results/150581
#437 [10:37] <Josh8> are you sure?
#438 [10:37] <GreyVulpine> Look it up yourself, if you want to be sure: https://www.geforce.com/drivers
#439 [10:37] <Josh8> okay. Thank you
#440 [10:37] <Josh8> I might be back
#441 [10:47] * Deny [webchat@212.15.177.145] has joined #minecrafthelp
#442 [10:48] * pentoy [webchat@80.215.113.38] has joined #minecrafthelp
#443 [10:49] <Deny> I can not login into minecraft.net because when I click log in button it does not work like it do nothing
#444 [10:50] <pentoy> hello i have a problem with the realms even if i buy it it say's : invalid session please try restarting minecraft, what can i do ?
#445 [10:52] * Deny [webchat@212.15.177.145] has quit. (Client Quit)
#446 [10:59] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#447 [11:02] * hamza [webchat@cpc117002-smal17-2-0-cust428.19-1.cable.virginm.net] has joined #minecrafthelp
#448 [11:02] * Jesse [webchat@143.179.73.40] has joined #minecrafthelp
#449 [11:02] <hamza> Need help regarding logging in
#450 [11:02] <Jesse> I cant reset my password beacuse im not receiving the reset mail?
#451 [11:03] <Jesse> anyone able to help me with that
#452 [11:03] * Jesse [webchat@143.179.73.40] has quit. (Client Quit)
#453 [11:05] <hamza> hello?
#454 [11:06] * hamza [webchat@cpc117002-smal17-2-0-cust428.19-1.cable.virginm.net] has quit. (Client Quit)
#455 [11:07] * matthew4 [webchat@208-103-236-11.eastlink.ca] has joined #minecrafthelp
#456 [11:07] <matthew4> hey my game keeps crashing and it just sayd not compatible with opengl
#457 [11:08] * hamza [webchat@cpc117002-smal17-2-0-cust428.19-1.cable.virginm.net] has joined #minecrafthelp
#458 [11:08] <matthew4> hi
#459 [11:08] <hamza> I cannot log in on my laptop. I cant log in to the website or the client but i can log in to the website on my phone
#460 [11:08] <matthew4> weird
#461 [11:09] <matthew4> cant help
#462 [11:09] <hamza> hmm
#463 [11:09] <hamza> ive changed my password like 3 times now too and still doesnt work
#464 [11:09] <matthew4> #minecrafthelp my game keeps crashing
#465 [11:12] * gabrielval [webchat@host2.181-13-201.telecom.net.ar] has joined #minecrafthelp
#466 [11:14] <gabrielval> hola tengo problemas por que me eliminaron mi cuenta premium de minecraft anteriormente jugaba tipo en el año 2015 y ahora que quiero entrar tengo que volver a comprar el juego...
#467 [11:15] * bruhmoment [webchat@201-211-74-223.genericrev.cantv.net] has joined #minecrafthelp
#468 [11:15] <bruhmoment> hello
#469 [11:15] <bruhmoment> aaaanyone here
#470 [11:17] * okkkkkkkk [webchat@d54c2dd37.access.telenet.be] has joined #minecrafthelp
#471 [11:17] <okkkkkkkk> hello
#472 [11:17] <bruhmoment> hello there
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#475 [11:17] <bruhmoment> bruh moment
#476 [11:18] <okkkkkkkk> so i had a question about that my brother bought minecraft java on his computer and i was wondering if that you can share
#477 [11:19] * okkkkkkkk [webchat@d54c2dd37.access.telenet.be] has quit. (Client Quit)
#478 [11:19] <bruhmoment> im not a helper
#479 [11:20] <bruhmoment> very big bruh moment
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#481 [11:20] * yulizzle [webchat@mobile-107-77-199-176.mobile.att.net] has joined #minecrafthelp
#482 [11:21] <yulizzle> version 14.4 gets stuck on mojang loading screen
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#486 [11:26] <pepeefddez> hola
#487 [11:26] <pepeefddez> alguin me puede ayudar?
#488 [11:26] <yulizzle> x2
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#494 [11:29] * Aminah28 [webchat@104-9-106-5.lightspeed.miamfl.sbcglobal.net] has joined #minecrafthelp
#495 [11:30] <Aminah28> Hello
#496 [11:33] * Elon_Musky [webchat@h227.178.31.71.dynamic.ip.windstream.net] has joined #minecrafthelp
#497 [11:34] <Elon_Musky> hey i got minecraft java I want to crossplay with a friend who plays minecraft on xbox, and from what I can tell I shouldve gotten minecraft windows 10 code on my mojang account for free, that would let me get minecraft windows 10 and do crossplay, but i didnt recieve any codes and I was wondering if I should've have had received the code or do i h
#498 [11:34] <Elon_Musky> ave to buy minecraft windwos 10?
#499 [11:34] <pepeefddez> I send a password change request but it doesn't reach me in the mail
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#501 [11:37] * TheWigSplitter [webchat@5e081b93.bb.sky.com] has quit. (Client Quit)
#502 [11:37] <Elon_Musky> ask it to resend password
#503 [11:40] * pepeefddez [webchat@32.pool85-54-107.dynamic.orange.es] has quit. (Quit: webchat.esper.net)
#504 [11:41] * Captain_ag665 [webchat@broadband.actcorp.in] has joined #minecrafthelp
#505 [11:42] <Captain_ag665> I have an issue with loging in
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#507 [11:45] * Orqnge [webchat@ppp-2-85-128-134.home.otenet.gr] has joined #minecrafthelp
#508 [11:47] <Orqnge> Good afternoon! I have a problem with logging in my minecraft launcher
#509 [11:50] <Orqnge> Can someone help me?
#510 [11:55] * Noah [webchat@176-23-130-36-dynamic.dk.customer.tdc.net] has joined #minecrafthelp
#511 [11:55] <Noah> Guys
#512 [11:55] <Noah> What to do if u click login but NOTHING happens
#513 [11:55] * Noah is now known as Guest17969
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#518 [12:00] * T4Q [webchat@ip68-9-18-119.ri.ri.cox.net] has joined #minecrafthelp
#519 [12:00] <PasticcioneCraft> Hi, I'm having problems with extending my minecraft realm subscription
#520 [12:02] <T4Q> Hello, I am having trouble with starting my game. I get an error code that stats there is no OpenGL in the thread
#521 [12:16] * Stefan [webchat@pD958560F.dip0.t-ipconnect.de] has joined #minecrafthelp
#522 [12:16] * hjtaco [webchat@c-73-65-173-226.hsd1.ut.comcast.net] has joined #minecrafthelp
#523 [12:17] <hjtaco> i lost the email to the account hjtaco i got a few diffrent transactions id's from skrill one of them maybe the account. was just wondering if i could get the email changed back to custom50a@msn.com or rimaru40@gmail.com
#524 [12:17] <GreyVulpine> hjtaco - Send in a support ticket to Mojang's Customer Support using: https://help.mojang.com/customer/portal/emails/new
#525 [12:17] <Stefan> Hello, I have a problem I forgot my email adress of my Old Minecraft Account (Need to log in with my PlayerName) What can i do
#526 [12:18] <GreyVulpine> Nobody here can help you with account issues, please file a support ticket to Mojang Support
#527 [12:18] <hjtaco> already did thanks
#528 [12:18] <hjtaco> just saw this and thought it maybe faster lol
#529 [12:18] * hjtaco [webchat@c-73-65-173-226.hsd1.ut.comcast.net] has quit. (Client Quit)
#530 [12:18] <Stefan> But they are 2 Months behind ... but yeah
#531 [12:19] <Stefan> So thx bye :)
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#534 [12:28] * jbs [webchat@147.62.38.198.dhcp.co.chickamaugatelephone.net] has joined #minecrafthelp
#535 [12:29] <jbs> I've purchased many worlds, texture packs and skins on my ipad app over the past month and many of them no longer show up in my account. I tried to restore purchases and nothing happened after it said my purchases were being restored. Is anyone able to help?
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#538 [12:36] <Adri> hi
#539 [12:36] * Adri is now known as Guest75742
#540 [12:36] <sid3> Hi Guys ... my laptop had to be reinstalled and cant login again. I have lost the email and the password both. I do have the transaction Id ,can I recover my account?
#541 [12:36] <Guest75742> hello i need help
#542 [12:37] <Guest75742> i downloaded the minecraft java edition and i cant get the windows edition
#543 [12:37] <Guest75742> well i dont kniw how
#544 [12:37] * sokudero77 [webchat@ip72-192-153-183.sd.sd.cox.net] has joined #minecrafthelp
#545 [12:38] <sokudero77> hello anyone got any advice about logging into old minecraft accounts
#546 [12:39] <sokudero77> ive migrated my account over ive got the veriication emails that it worked but it still doesnt accept when i log in
#547 [12:39] <Guest75742> could you send me the url
#548 [12:40] <sokudero77> the url for what?
#549 [12:40] <Guest75742> for the migration to windows 10
#550 [12:40] <Guest75742> if you have the java version
#551 [12:41] <sokudero77> https://account.mojang.com/migrate
#552 [12:41] <sokudero77> idk if thats what you want'
#553 [12:43] <sokudero77> any ideas
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#556 [12:49] * Janusz [webchat@cable-37-120-52-10.cust.telecolumbus.net] has joined #minecrafthelp
#557 [12:49] <Janusz> HI i have a problem with migration
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#561 [12:58] <sid3> Hi Guys ... my laptop had to be reinstalled and cant login into minecraft again. I have lost the email and the password both. I do have the transaction Id ,can I recover my account?
#562 [13:04] * ommi [webchat@157-157-75-223.dsl.dynamic.simnet.is] has joined #minecrafthelp
#563 [13:05] <ommi> hi
#564 [13:05] <ommi> i cant log in but i have right email and password
#565 [13:07] * rompeldunk [webchat@241.173.164.82.customer.cdi.no] has joined #minecrafthelp
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#570 [13:10] * RedDragon9785 [webchat@213.211.149.229.static.edpnet.net] has joined #minecrafthelp
#571 [13:10] <RedDragon9785> hi I can not find my password and the address with which I bought is not mine anymore can you help me
#572 [13:10] <Aminah28> Hi, so i bought the game then it said error i didn't get a transaction id and it charged my account. Also i emailed minecraft but they never answered.
#573 [13:11] <RedDragon9785> and I'm never connected to pc for minecraft
#574 [13:13] <asdf> ?? account/trans-id
#575 [13:13] <Mightyena> account/trans-id: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#576 [13:13] <asdf> ?? account/send-email
#577 [13:13] <Mightyena> account/send-email: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#578 [13:13] <Mightyena> account/send-email: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#579 [13:15] <Aminah28> I don't have the transaction ID
#580 [13:18] * Meow [webchat@cpe-72-231-136-146.nycap.res.rr.com] has joined #minecrafthelp
#581 [13:19] <Meow> Hello how can I get my account back? I don't remember the email
#582 [13:28] * ericdiedrich [webchat@027c8a16.bb.sky.com] has joined #minecrafthelp
#583 [13:29] <ericdiedrich> Hi
#584 [13:29] * RedDragon9785 [webchat@213.211.149.229.static.edpnet.net] has quit. (Quit: webchat.esper.net)
#585 [13:29] <ericdiedrich> Been trying to log onto my account, works fine on mojang and mine.net but on the actual launcher it doesnt work
#586 [13:30] * bildramer [~bildramer@athedsl-361768.home.otenet.gr] has quit. (Read error: Connection reset by peer)
#587 [13:30] <Aminah28> I am in need of help
#588 [13:30] <Aminah28> I don't have the trasnaction ID and it charged my account
#589 [13:31] * bildramer [~bildramer@athedsl-361768.home.otenet.gr] has joined #minecrafthelp
#590 [13:36] * Syplexx [webchat@host86-159-144-198.range86-159.btcentralplus.com] has joined #minecrafthelp
#591 [13:37] <Syplexx> Hi I would like some help please
#592 [13:44] <Aminah28> MINECRAFT Customer service SUCKS
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#594 [13:52] * M11111 [webchat@host-92-13-184-142.as43234.net] has joined #minecrafthelp
#595 [13:52] <M11111> Help pls
#596 [13:53] * Nick [webchat@host86-158-210-200.range86-158.btcentralplus.com] has joined #minecrafthelp
#597 [13:53] * Nick is now known as Guest15394
#598 [13:53] <Guest15394> hello i am having a problem with my game, it crashes in the mojang screen,
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#603 [14:09] <Unknown1123> Hello, I was wondering if you guys send people to attack and try to hack people's servers
#604 [14:09] <Lord_Ralex> Why....
#605 [14:10] <Unknown1123> a few days ago someone came on my server claiming to be part of the IRC and threaten to shut down my server, that's mostly why I'm asking
#606 [14:10] * DarkNoddy [~mordi@ti0020a400-2810.bb.online.no] has joined #minecrafthelp
#607 [14:11] <Lord_Ralex> No, we do not do anything like that
#608 [14:11] <Lord_Ralex> Nor would Mojang.
#609 [14:11] <Unknown1123> Do you have members joining random servers to threaten the owners to hand over other player ips?
#610 [14:11] <Lord_Ralex> None of the operators or volunteers here would do such a thing.
#611 [14:12] <Lord_Ralex> IRC is an open platform though, so anyone can join here at any time. No one who actively is a part of the team that helps in this channel and has a symbol would do that.
#612 [14:12] <Lord_Ralex> (the @ and +)
#613 [14:13] <Unknown1123> Good to know, because someone is going around claiming that they are a member of your group and threaten server owners to basically hand everything over to them
#614 [14:13] <Unknown1123> But thanks for getting back to me on the issue
#615 [14:13] <Lord_Ralex> Yeah, we would never do that. We rarely even deal with server issues.
#616 [14:13] <Meow> How do you get your minecraft account back I forgot the email and code
#617 [14:13] <Lord_Ralex> ??> Meow mojang/email
#618 [14:13] <Mightyena> Meow: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#619 [14:13] <Mightyena> Meow: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#620 [14:14] <Meow> I messaged them they want the code from the email
#621 [14:14] <Lord_Ralex> We are not Mojang, so you need to talk with them about it.
#622 [14:14] <Lord_Ralex> We can't do anything about account issues.
#623 [14:14] <Meow> Oh okay
#624 [14:16] <Lord_Ralex> Unknown1123, if you want though, you can forward anything that he said/sent to security@minecraftirc.net and I can confirm it's none of our staff.
#625 [14:16] <Lord_Ralex> But, I have enough trust in the ops and voiced here that they would not do that, so I am confident it's just a random person pretending. Still funny they said they were from IRC...
#626 [14:17] <Unknown1123> I believe it's someone pretending aswell, but I always go after the place the "work" for to figure out if what is being said is real or fake
#627 [14:18] <Lord_Ralex> But yeah, we'd never join a server and do such things. IF we really did... we'd just talk to Mojang directly....
#628 [14:22] * Aubs [webchat@c-73-3-163-232.hsd1.co.comcast.net] has joined #minecrafthelp
#629 [14:23] <Aubs> hello, ive forgotten my mojang password, and when i click reset password the reset email never gets to me. can you send me a password reset email?
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#632 [14:24] * loujaco [webchat@0x5b90c19c.dhcp.fiberflex.dk] has joined #minecrafthelp
#633 [14:24] <loujaco> hello
#634 [14:25] <loujaco> i have an old account without an email, how can i get an email connected to my account
#635 [14:28] <webrosc> Aubs, loujaco you will both have to contact Mojang
#636 [14:28] <loujaco> how?
#637 [14:29] <webrosc> ?? mojang/email
#638 [14:29] <Mightyena> mojang/email: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#639 [14:29] <Mightyena> mojang/email: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#640 [14:29] * help_me [webchat@bd3d1873.virtua.com.br] has joined #minecrafthelp
#641 [14:29] <help_me> whats up?
#642 [14:30] <help_me> some one can help me?
#643 [14:30] <webrosc> maybe if you explain the issue you need help with
#644 [14:30] <help_me> I bought the mineraft on the cellphone. Would I have to change the minecraft from my cell phone to my computer?
#645 [14:31] <webrosc> you can't as they are different games
#646 [14:31] <help_me> ah
#647 [14:31] <webrosc> if you want to play on the computer you need to buy that version
#648 [14:31] <help_me> ok
#649 [14:32] <help_me> thank you
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#651 [14:37] <loujaco> how can i play realms without updating my account. i have tried to connect an email to my old account... but i cant. and the support will not reply to my mail until september 26th
#652 [14:37] <webrosc> you can't, you need a migrated account to play online
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#661 [14:52] <stevo> hey. i downloaded minecraft tofay, but it wont install onto my computer it sais it has incompatable programme
#662 [14:53] <stevo> Today*
#663 [14:58] * steve5 [webchat@107-1-132-130-ip-static.hfc.comcastbusiness.net] has joined #minecrafthelp
#664 [14:59] <steve5> every time i try to load up Minecraft it crashes. what can i do to fix this?
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#666 [15:10] * xMegaWars [webchat@37.231.217.176] has joined #minecrafthelp
#667 [15:11] <xMegaWars> Forgot password
#668 [15:13] <xMegaWars> hello
#669 [15:13] <xMegaWars> anyone
#670 [15:13] <xMegaWars> ?
#671 [15:13] * sid3 [webchat@d205-250-210-203.bchsia.telus.net] has quit. (Quit: webchat.esper.net)
#672 [15:13] <webrosc> ??> xMegaWars account/forgot-login
#673 [15:13] <Mightyena> xMegaWars: If you forgot you login credentials please read: https://help.mojang.com/customer/portal/articles/329527-forgot-minecraft-login.
#674 [15:13] <Mightyena> xMegaWars: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#675 [15:13] * xMegaWars9 [webchat@37.231.217.176] has joined #minecrafthelp
#676 [15:14] <xMegaWars> arabic please i don't speak english
#677 [15:15] * steven [webchat@static-216-40-157-74.earthlinkbusiness.net] has joined #minecrafthelp
#678 [15:15] * xMegaWars9 [webchat@37.231.217.176] has quit. (Client Quit)
#679 [15:16] <xMegaWars> hello ?
#680 [15:16] <webrosc> see https://help.mojang.com/customer/portal/articles/329527-forgot-minecraft-login
#681 [15:17] <steven> I am having trouble, I launch the game and it takes me to the Mojang screen. The bar fills most of the way then stopps. No matter how long I wait it wont load the main menu screen. I click and it says mincraft isn't responding and then sits there doing nothing. I close it and it says Minecraft crashed.
#682 [15:18] <webrosc> ??> steven av/adwcleaner
#683 [15:18] <Mightyena> steven: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#684 [15:18] <Mightyena> steven: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#685 [15:18] <xMegaWars> arabic ?
#686 [15:18] <xMegaWars> anyone
#687 [15:19] <webrosc> This chat is English speaking
#688 [15:19] <xMegaWars> really
#689 [15:20] <xMegaWars> okay i forgot my password
#690 [15:20] <webrosc> see https://help.mojang.com/customer/portal/articles/329527-forgot-minecraft-login
#691 [15:21] <xMegaWars> ?
#692 [15:23] <xMegaWars> okay thanks
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#694 [15:24] <xMegaWars> good bye ^)_(^
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#698 [15:25] <Mlyny> hi I buy and install minecraft but after install I have just black screen and game is not working. What to check?
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#700 [15:29] * dj [webchat@mobile-107-77-210-152.mobile.att.net] has joined #minecrafthelp
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#702 [15:30] <dj> I need help getting into my account I forgot my security question and I do not have access to my account email
#703 [15:33] * Lord_of_Life_ [~Lord@77.28.121.254] has joined #minecrafthelp
#704 [15:33] * Kenzie [webchat@173-20-17-71.client.mchsi.com] has joined #minecrafthelp
#705 [15:34] <Kenzie> Hi! I just recently bought minecraft and in my bank account it charged me but, the website says I did not buy it... Can you please help me?
#706 [15:35] <webrosc> ??> dj mojang/email
#707 [15:35] <Mightyena> dj: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#708 [15:35] <Mightyena> dj: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#709 [15:35] <webrosc> ??> Kenzie account/bug/demo
#710 [15:35] <Mightyena> Kenzie: Please see this article: https://help.mojang.com/customer/portal/articles/1218766-can-only-play-minecraft-demo if you are only able to play the Demo after having purchased the game.
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#714 [15:37] <Kenzie> It will not even download
#715 [15:37] <RenePls> Good afternoon
#716 [15:38] <Kenzie> i would like to have the game i bought please... i just bought it today and it says i did not even buy it\
#717 [15:38] <RenePls> i need help
#718 [15:38] <webrosc> Kenzie, read the page linked to you and follow what it says
#719 [15:38] <webrosc> RenePls, explain your issue
#720 [15:39] <RenePls> i cant log in in my minecraft launcher
#721 [15:39] <RenePls> it says invalid password or username
#722 [15:39] <webrosc> ??> RenePls tools/hjt
#723 [15:39] <Mightyena> RenePls: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#724 [15:39] <Mightyena> RenePls: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
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#726 [15:40] <Kenzie> i do not want the demo. my siblings would like to play together and this is the only way that i can get them together
#727 [15:40] <Kenzie> on the same game
#728 [15:41] <webrosc> Kenzie, READ the page linked to you already
#729 [15:41] * Kenzie [webchat@173-20-17-71.client.mchsi.com] has quit. (Quit: webchat.esper.net)
#730 [15:42] <RenePls> https://paste.ubuntu.com/p/pJBW6FqCfB/ here you go
#731 [15:42] <webrosc> ??> RenePls info/mcleaks
#732 [15:42] <Mightyena> RenePls: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#733 [15:42] <Mightyena> RenePls: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#734 [15:42] <webrosc> ??> RenePls win/hosts/edit
#735 [15:42] <Mightyena> RenePls: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#736 [15:42] <Mightyena> RenePls: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#737 [15:43] <RenePls> what it the host file?
#738 [15:43] <RenePls> and wehre can i find it
#739 [15:45] <RenePls> i have removed the tools but where is this Host file?
#740 [15:45] <webrosc> read what was said to you
#741 [15:46] <RenePls> Do I must write somewhere info/mcleaks or win/hosts/edit?
#742 [15:46] <webrosc> read what Mightyena said
#743 [15:47] <RenePls> yeah I read it.He says I msut remove all entries containing mojang in my systems Host file but i cant find this Host file
#744 [15:47] <webrosc> <Mightyena> RenePls: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#745 [15:47] <webrosc> <Mightyena> RenePls: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
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#747 [15:49] <Jxnicz> can you use prepaid minecraft cards for realms
#748 [15:50] <RenePls> Oh sorry i didnt see that you wrote it up ahead
#749 [15:50] <RenePls> Ok i did it
#750 [15:50] <webrosc> Jxnicz, no, those cards are for the game, realms are paidfor via credit/debit as its a reoccuring pauyment
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#752 [15:51] <Piper> hi, I read the article and tried many things to help. I bought minecraft today and it charhed my card but, when i was paying for it, it kept saying error. So i did not expect it to charge me for it but, it did. Now, it will not work. It is going to make me repay for everything. What should I do?
#753 [15:51] <Piper> charged*
#754 [15:51] <RenePls> What do I do next
#755 [15:51] <webrosc> Piper, as i said already, read the page that was linked to you and do as it said, which includes one of the 3 times it says contact customer support
#756 [15:52] <Piper> when will they get to me?
#757 [15:52] <Piper> like today or what?
#758 [15:52] <webrosc> RenePls, feel bad for using stolen accounts, run full malware and virus scans, change you passwords, then try minecraft
#759 [15:53] <webrosc> ??> Piper mojang/email
#760 [15:53] <Mightyena> Piper: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#761 [15:53] <Mightyena> Piper: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#762 [15:53] * Halo7200 [webchat@68-114-231-31.dhcp.fdul.wi.charter.com] has joined #minecrafthelp
#763 [15:54] <Halo7200> Hello I'm wondering what to do in this situation I forgot my password and no longer have access to the email how can I fix this
#764 [15:54] <webrosc> Halo7200, contact Mojang
#765 [15:55] <Halo7200> Alright do you know if they'll do anything for me without access to my old email?
#766 [15:58] <webrosc> you will have to ask them
#767 [15:58] <RenePls> I still cant log in
#768 [15:58] * Cross [webchat@cpe-172-88-92-230.socal.res.rr.com] has joined #minecrafthelp
#769 [15:59] <Cross> Need help a MC prepaid card
#770 [15:59] <webrosc> RenePls, do a new HJT log
#771 [15:59] <Cross> a what?
#772 [15:59] * Vasquez [webchat@87-97-8-86.pool.digikabel.hu] has joined #minecrafthelp
#773 [15:59] <webrosc> Cross, if your purchased prepaid card is not working contact the store you bought it from, or Mojang
#774 [15:59] <Cross> alright
#775 [16:00] <Cross> whats with the "placing order" loading screen
#776 [16:00] <Vasquez> Hello guys. Can any mod or somebody help me. I've got some problems with old account migration
#777 [16:00] <RenePls> You mean what I did 10 minutes ago?
#778 [16:00] <Cross> and what does it mean if it takes over a few hours
#779 [16:00] <webrosc> RenePls, yes
#780 [16:00] <webrosc> Cross, contact Mojang about that
#781 [16:01] <Cross> alright thanks
#782 [16:01] <webrosc> Vasquez, no as we are not Mojang
#783 [16:01] * Cross [webchat@cpe-172-88-92-230.socal.res.rr.com] has quit. (Client Quit)
#784 [16:01] <webrosc> ??> Vasquez mojang/email
#785 [16:01] <Mightyena> Vasquez: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#786 [16:01] <Mightyena> Vasquez: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#787 [16:02] <Vasquez> I did it already, so just need to wait. mooore waiting :(
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#789 [16:03] <RenePls> https://paste.ubuntu.com/p/Y4KbpbWz7t/
#790 [16:03] <maya> Hey! Recently I've been having trouble logging into my account, this is the error message I get:
#791 [16:03] <maya> An error occurred while validating your account. Please try to log out and then log back in again.
#792 [16:03] <maya> Is there any way to fix this? Many thanks. :)
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#794 [16:04] <webrosc> did you do as the error message says?
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#796 [16:04] <maya> Yes, multiple times. It still shows up :/
#797 [16:04] <webrosc> how did you logout?
#798 [16:04] <maya> I went to profile, then pressed the log out button
#799 [16:06] <maya> It happens every time I try to login.
#800 [16:09] <RenePls> hello?
#801 [16:10] * Robin [webchat@pool-96-230-73-35.bstnma.fios.verizon.net] has joined #minecrafthelp
#802 [16:10] <RenePls> is anyone there?
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#806 [16:12] <RenePls> +webrosc??
#807 [16:13] * Jon_M [webchat@c-73-198-155-199.hsd1.nj.comcast.net] has joined #minecrafthelp
#808 [16:13] <Jon_M> hello
#809 [16:13] <RenePls> there isnt anyone here
#810 [16:13] <Jon_M> I need help on how to update my Minecraft for Mac
#811 [16:14] <RenePls> i need help too but theyre all gone
#812 [16:14] <Jon_M> bruh
#813 [16:14] <RenePls> :/
#814 [16:14] <Jon_M> why cant there be a phone number to call
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#816 [16:14] <RenePls> phone number?
#817 [16:15] <Jon_M> yeah but there isn't one
#818 [16:15] <idonthavenick> can anyone help me?
#819 [16:15] <Jon_M> nah
#820 [16:15] <idonthavenick> i cant login on minecraft to buy them
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#823 [16:16] <Jon_M> request for a new password
#824 [16:16] <Jon_M> I need help
#825 [16:16] <speedysnipe> When I click play the game starts to load up but stop 3/4 of the way and goes to not responding.
#826 [16:17] <Jon_M> cant help you with that
#827 [16:17] <RenePls> where is everyone?
#828 [16:17] * quinn [webchat@5e0910a2.bb.sky.com] has joined #minecrafthelp
#829 [16:17] <RenePls> they just disappeared
#830 [16:17] <Jon_M> I would uninstall minecraft safely and redownload it Speedysnipes
#831 [16:17] <quinn> hello
#832 [16:18] <speedysnipe> Already tried that
#833 [16:18] <Jon_M> dam thats tuff
#834 [16:18] <quinn> how do i connect minecraft to my microsoft on mac
#835 [16:18] <RenePls> i have a problem logging in to
#836 [16:18] <RenePls> I have paid for it but i cant even log in
#837 [16:18] <Jon_M> Does it say wrong password or email
#838 [16:19] <speedysnipe> RenePls is it doing the same thing mine is or something else?
#839 [16:19] <RenePls> the stats are right but i press log in and it does nothing
#840 [16:19] <Jon_M> change ur password, I did that and it worked instantly and it only took about 2 min
#841 [16:19] <Jon_M> now I can log in
#842 [16:20] <RenePls> i did it
#843 [16:20] <RenePls> i mean
#844 [16:20] <Jon_M> but how do you update minecraft to 1.15
#845 [16:20] <RenePls> if u uninstall and install again?
#846 [16:20] <RenePls> have you tried it?
#847 [16:20] <Jon_M> no
#848 [16:20] <RenePls> then try it
#849 [16:20] <RenePls> i think it will work
#850 [16:20] <Jon_M> ok
#851 [16:21] <Jon_M> thanks
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#856 [16:40] <Max6> I purchased mindcraft windows java edition and when I download the new update it only lets me play demo.
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#859 [17:01] * Fallin [webchat@64-217-144-102.lightspeed.tukrga.sbcglobal.net] has joined #minecrafthelp
#860 [17:02] <Fallin> created my account yesterday and cannot login to the website or the game.
#861 [17:02] <Fallin> created my account yesterday and cannot login to the website or the game.
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#868 [17:38] <Sieghart> Hi guys, If anyone is available i'd like some help retrieving my old minecraft account
#869 [17:40] <Sieghart> I remember this reeeally old minecraft account and its password but i must have migrated it to a new Mojang Account when the thing became mandatory years ago. The fact is that i don't know/remember which email I linked to that account. Can anyone help me?
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#874 [17:56] <Clair> Hello, I was directed here after trying to report a problem with Minecraft, I'm not sure if you could help but here's my situation: Minecraft just came out with a new update, Minecraft launcher updates automatically. Mine won't update, even after reinstalling and restarting my PC.
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#877 [17:58] <lunatec122> if i migrated an account that ive had since that beta but i lost all the account info is there any way that you guys can check what the email is
#878 [18:00] <lol> i can log into mojang but not the launcher or minecraft.net and ive tried password change, waiting a day etc
#879 [18:02] * Aa [webchat@c-73-111-157-55.hsd1.il.comcast.net] has joined #minecrafthelp
#880 [18:02] <Aa> Hello?
#881 [18:03] <Aa> Anyone can help?
#882 [18:03] <lunatec122> ?
#883 [18:03] <Aa> I did the wrong password to my account to many times and now it’s blocked how do I fix that
#884 [18:05] <lunatec122> hello
#885 [18:05] <Aa> Hi
#886 [18:05] <lunatec122> i think for your problem you would just have to wait a while
#887 [18:06] <Aa> Meaning like an hour or two or a couple of weeks
#888 [18:06] <lunatec122> hour or 2
#889 [18:06] <Aa> Ok thanks
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#893 [18:12] <fufloss> I logged out of a server a few minutes ago and whenever I try to log back in i get "io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed out: no further information:
#894 [18:12] <laor> Hello every one ,I'm having trouble uploading the game.it just doesn't upload to start game.I'm using Jave edition-any help will be appreciated
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#896 [18:19] * nine [webchat@ip70-162-108-119.ph.ph.cox.net] has joined #minecrafthelp
#897 [18:20] <nine> it will only let me play the demo
#898 [18:21] <nine> why will it only let me play the demo
#899 [18:21] <fufloss> Do you have the launcher installed?
#900 [18:21] * nine [webchat@ip70-162-108-119.ph.ph.cox.net] has quit. (Client Quit)
#901 [18:23] <laor> Anybody know the answer?
#902 [18:23] <laor> Hello every one ,I'm having trouble uploading the game.it just doesn't upload to start game.I'm using Jave edition-any help will be appreciated
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#909 [18:30] <speedysnipe> are you having the same problem as me?
#910 [18:31] <CuAberto> I was wondering if there is a way I can change my nickname in minecraft before 30 days of waiting. A friend of mine joked with me, changing my nickname to one I don't like and he can still ban me from some servers I like a lot.
#911 [18:33] * mdb [webchat@d24-146-11-182.home1.cgocable.net] has joined #minecrafthelp
#912 [18:33] <mdb> when i log into a game it says an exisitng connection was forcibly closed by the remote host.... any help?
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#915 [18:41] * yi [webchat@host-72-175-42-6.kls-mt.client.bresnan.net] has joined #minecrafthelp
#916 [18:42] <yi> hi
#917 [18:43] <yi> is anyone else here?
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#922 [18:46] <josh7> Cant remember my username
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#924 [18:47] <Iandrew2> My minecraft (java edition) loads about three quarters of the mojang bar before saying (not responding). I don't know why. I dont have mods but have used optifine in the past. pls help :(
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#926 [18:49] <Iandrew2> My minecraft (java edition) loads about three quarters of the mojang bar before saying (not responding). I don't know why. I dont have mods but have used optifine in the past. pls help :(
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#930 [18:52] <speedysnipe> Landrew2 Mine is doing the same thing
#931 [18:56] <yi> I've been having issues with network stability to my realm. My connection is stable for all other games I play. constant rubberbanding and frequently disconnected by server. Java internal exception: Java.io.IOException: an existing connection was disconnected forcibly by remote host. I'm on MCJE I have disconnected all proxys or VPNs for troublesho
#932 [18:56] <yi> oting with no effect on the issue.
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#935 [19:11] <emptyezio22> someone got into my account and changed my username
#936 [19:12] <emptyezio22> but i changed the password
#937 [19:12] <emptyezio22> and now mojang wants me to wait 30 days to cahnge my username that I never changed
#938 [19:12] <emptyezio22> *change
#939 [19:15] <emptyezio22> hello
#940 [19:15] * Dogius [webchat@dynamic-ip-1868488137.cable.net.co] has joined #minecrafthelp
#941 [19:15] <Dogius> Hey guys
#942 [19:15] <emptyezio22> cri
#943 [19:16] <Dogius> Somebody can help me?
#944 [19:16] <emptyezio22> nay
#945 [19:16] <emptyezio22> idk whats your problem
#946 [19:17] <Dogius> my minecraft windows 10 code says it's alredy claimed
#947 [19:17] <Dogius> but i never claimed it
#948 [19:17] <emptyezio22> oof
#949 [19:17] <emptyezio22> the hackers
#950 [19:17] <Dogius> re
#951 [19:18] <emptyezio22> yeah something like that happened to me too
#952 [19:18] <emptyezio22> today
#953 [19:18] <Dogius> what happened
#954 [19:18] <emptyezio22> changed my username and skin
#955 [19:18] * Dromia_Velocity [webchat@pool-173-59-124-163.phlapa.fios.verizon.net] has joined #minecrafthelp
#956 [19:18] <emptyezio22> and now i got to wait 30 days to change the name i didnt change
#957 [19:18] <Dogius> re
#958 [19:18] <Dogius> there is some senior helper?
#959 [19:19] <emptyezio22> nope it doesnt seem like it
#960 [19:19] <Dogius> this is like discord i think
#961 [19:19] <Dogius> we can ping them
#962 [19:20] * PlacingOrderLoop [webchat@68-21-161-90.lightspeed.sntcca.sbcglobal.net] has joined #minecrafthelp
#963 [19:22] <Dromia_Velocity> I lost access to the email my account is connected to can I get it changed?
#964 [19:22] * Aalisha [webchat@184-089-032-218.res.spectrum.com] has joined #minecrafthelp
#965 [19:22] <speedysnipe> You can try Dogius. I have been waiting for about a hour now if not longer lol. been trying to see what all I can do for my problem
#966 [19:23] * Sybreed [webchat@163.51-175-190.customer.lyse.net] has joined #minecrafthelp
#967 [19:23] <Sybreed> Hey
#968 [19:24] <Aalisha> My issue is that i dont get any emails meaning I cant restart my password
#969 [19:24] <Sybreed> So, I'm having a issue trying to migrate my minecraft account into a mojang one. I don't have the E-mail anymore, as its my dads old one that he no longer has access too, for whatever reason its not letting me migrate without i
#970 [19:25] <Sybreed> Is there anything I can do to bypass this?
#971 [19:25] <Aalisha> Idk
#972 [19:25] <Sybreed> I no longer have access to the transaction ID either, as its been a really long time since I bought the game
#973 [19:25] <Aalisha> Same
#974 [19:25] <Dogius> welp
#975 [19:25] <PlacingOrderLoop> Hello, I have a question regarding a long placing order screen. A friend gifted me a code and when I tried to redeem the code on the Minecraft website, it put me in the placing order screen for +4 hours. I tried to redeem the code again on the Mojang website but it said that the code has been redeemed already. I have checked my Minecraft profile an
#976 [19:25] <PlacingOrderLoop> d it still says that I need to buy the game. What can I do for now?
#977 [19:25] <Dogius> Absol
#978 [19:25] <Dogius> Excuse me
#979 [19:25] * zach [webchat@c-98-202-164-134.hsd1.ut.comcast.net] has joined #minecrafthelp
#980 [19:26] * zach is now known as Guest24330
#981 [19:26] <Aalisha> Mojang has terrible customer service
#982 [19:26] <Sybreed> Yup.
#983 [19:26] * Will [webchat@206-188-231-29.arvig.net] has joined #minecrafthelp
#984 [19:26] <Guest24330> xD
#985 [19:26] <Sybreed> Its just silly, my friends started playing on the realm version, but I cant join
#986 [19:27] <Dogius> That is right
#987 [19:27] <Sybreed> I still got username/password for my minecraft account
#988 [19:27] <Dogius> I mean
#989 [19:27] <Dogius> I mean
#990 [19:27] * Will [webchat@206-188-231-29.arvig.net] has left #minecrafthelp
#991 [19:27] <Sybreed> But, not the e-mail, even with all security questions I cant get the email
#992 [19:27] * nihad [webchat@cpe-101-165-112-46.wwui-cr-002.cha.qld.bigpond.net.au] has joined #minecrafthelp
#993 [19:27] <Sybreed> unless I have the transaction ID
#994 [19:27] <Dogius> They are only answering messaged from June
#995 [19:27] <Sybreed> that was sent to the email
#996 [19:27] <Dogius> Welp
#997 [19:27] * Asterisk [webchat@206-188-231-29.arvig.net] has joined #minecrafthelp
#998 [19:27] <Dogius> Someone wanna play while waiting?
#999 [19:27] <Sybreed> like 8 years ago
#1000 [19:27] <Aalisha> It doesnt like sending emails because im not getting them either
#1001 [19:27] * Guest24330 [webchat@c-98-202-164-134.hsd1.ut.comcast.net] has quit. (Client Quit)
#1002 [19:28] <Asterisk> Hi. I can't log in on the website. The login button simply does nothing when I press it. What do?
#1003 [19:28] * RealWin [webchat@71-17-104-39.sktn.hsdb.sasknet.sk.ca] has joined #minecrafthelp
#1004 [19:28] <Aalisha> It doesnt like sending emails because im not getting them either
#1005 [19:28] <Dogius> Idk but
#1006 [19:28] * Sybreed [webchat@163.51-175-190.customer.lyse.net] has quit. (Client Quit)
#1007 [19:28] <Dogius> I would tryr to help i guess
#1008 [19:28] * nihad [webchat@cpe-101-165-112-46.wwui-cr-002.cha.qld.bigpond.net.au] has quit. (Client Quit)
#1009 [19:29] <Dromia_Velocity> I can't log in because I forgot my password and I can't access the email that's connected to this account to get a new one
#1010 [19:29] <RealWin> How do I fix "pixel error not accelerated"?
#1011 [19:30] <Dogius> That must hurt Dromia_Velocity
#1012 [19:31] <Dogius> RealWin Maybe u can try to update your graphic drivers
#1013 [19:31] <RealWin> it still wont work
#1014 [19:31] <Aalisha> Mojang sucks and all I want is to have a army of dogs
#1015 [19:32] * Ruby9 [webchat@c-69-138-69-206.hsd1.de.comcast.net] has joined #minecrafthelp
#1016 [19:32] <Dromia_Velocity> it's a right pain I'm trying to see if I can get it connected to a different email
#1017 [19:32] <Dogius> Welp
#1018 [19:32] <Dogius> I just want help and friends I guess
#1019 [19:33] <Dogius> Add me I guess Doge#3484
#1020 [19:33] <Ruby9> My minecraft bedrock edition realm was auto renewed, but it still says expired. Help?
#1021 [19:33] <Dogius> Something similar happens to me
#1022 [19:33] <Dogius> My minecraft bedrock code says has been alredy claimed lol
#1023 [19:33] <Aalisha> Im out, I'm too impatient
#1024 [19:34] * RealWin [webchat@71-17-104-39.sktn.hsdb.sasknet.sk.ca] has quit. (Quit: webchat.esper.net)
#1025 [19:35] <Ruby9> What exactly is this? I'm just looking for help.
#1026 [19:35] * emptyezio22 [webchat@c-24-218-71-46.hsd1.nh.comcast.net] has quit. (Quit: webchat.esper.net)
#1027 [19:35] * OKMerk [webchat@cpe-76-174-100-25.socal.res.rr.com] has joined #minecrafthelp
#1028 [19:36] <OKMerk> I need a refund i purchased the wrong minecraft
#1029 [19:36] * speedysnipe [webchat@74-194-0-150.lsvlcmtc01.com.dyn.suddenlink.net] has quit. (Quit: webchat.esper.net)
#1030 [19:36] <Dogius> Lol which one OKMerk
#1031 [19:36] <Ruby9> Which minecraft did you purchase?
#1032 [19:37] <OKMerk> java editionimagine
#1033 [19:38] <Ruby9> And you want Windows 10 edition?
#1034 [19:38] <OKMerk> yes
#1035 [19:39] <Ruby9> Well my dude I'm gonna have to stop you right there. Java edition is superior if you're on pc. Bedrock has nothing but downgrades and packs that cost you money.
#1036 [19:39] <OKMerk> alright bet
#1037 [19:39] <Ruby9> On an actual serious answer to your query, you're probably going to have to ask your bank to refund your purchase.
#1038 [19:40] <Ruby9> Well, just trying to help.
#1039 [19:40] <Ruby9> You're welcome minecraft, Java costs more than bedrock Lol
#1040 [19:41] * Dromia_Velocity [webchat@pool-173-59-124-163.phlapa.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#1041 [19:41] <Ruby9> I want to get Java. As I said, it's superior in every way.
#1042 [19:42] <Ruby9> ANYWAY CAN ANYONE HELP ME?
#1043 [19:42] <Ruby9> Lol.
#1044 [19:42] <Dogius> REEE
#1045 [19:43] <Ruby9> Obviously this chat will not help. You're welcome random guy I saved from making a bad purchase and you're welcome mojang for getting that guy to keep the more costly version of minecraft.
#1046 [19:44] * Ruby9 [webchat@c-69-138-69-206.hsd1.de.comcast.net] has quit. (Quit: webchat.esper.net)
#1047 [19:46] <Asterisk> I can't find literally anything on my particular issue. Only results I find on google are forum posts from like 2014 before the website was revamped and the console error messages only bring up results of unrelated posts from stack overflow
#1048 [19:49] * Clooney [webchat@104.222.53.1.ccc-cable.com] has joined #minecrafthelp
#1049 [19:50] <Clooney> Hi,
#1050 [19:50] <Clooney> I made a Minecraft account a very long time ago. Like back in the Beta days. I would like to redownload Minecraft, but I do not remember my username. Is there a way that I can find out my username again?
#1051 [19:51] * speedysnipe [webchat@74-194-0-150.lsvlcmtc01.com.dyn.suddenlink.net] has joined #minecrafthelp
#1052 [19:52] * tie808 [webchat@69-162-195-103-radius.dynamic.acsalaska.net] has joined #minecrafthelp
#1053 [19:53] <tie808> hello?
#1054 [19:54] <tie808> My account got hacked
#1055 [19:55] <Dogius> re
#1056 [19:55] <Dogius> why
#1057 [19:56] * laor [webchat@201.205.178.125] has quit. (Quit: webchat.esper.net)
#1058 [20:00] * Clooney [webchat@104.222.53.1.ccc-cable.com] has quit. (Quit: webchat.esper.net)
#1059 [20:01] * Mars [webchat@97-82-4-254.static.leds.al.charter.com] has joined #minecrafthelp
#1060 [20:01] <Mars> Hello
#1061 [20:07] <Dogius> Hey
#1062 [20:08] <Mars> want my digits?
#1063 [20:08] <Mars> jk
#1064 [20:09] <Mars> i need help
#1065 [20:21] * AD [webchat@173-30-212-72.client.mchsi.com] has joined #minecrafthelp
#1066 [20:24] <AD> Hey I was wondering if you could help me. When I start up the Minecraft Launcher and press play it crashes. I set it to bring up a log upon start-up but it wont even do that. The loading bar says "processing" for a few seconds. Then the launcher abruptly closes.
#1067 [20:27] * Nav [webchat@pool-72-74-151-204.bstnma.fios.verizon.net] has joined #minecrafthelp
#1068 [20:28] <Nav> Hello guys, everytime I log try to launch minecraft my computer crahses when the green bar is done loading
#1069 [20:32] * Nav [webchat@pool-72-74-151-204.bstnma.fios.verizon.net] has quit. (Client Quit)
#1070 [20:35] <speedysnipe> AD, uninstall Minecraft and make sure all the files are deleted off of your computer as well. Once done Re-download it an that should fix that problem. Reason I am saying this is because I just did that for mine and I am up an running now
#1071 [20:36] <speedysnipe> If that doesn't help just keep trying because I have been in this chat for over 2 hours waiting and did everything myself to fix my problem
#1072 [20:36] * speedysnipe [webchat@74-194-0-150.lsvlcmtc01.com.dyn.suddenlink.net] has quit. (Quit: webchat.esper.net)
#1073 [20:38] <AD> alright cool i'll give that a try
#1074 [20:38] <AD> ty
#1075 [20:39] * Cherizawr [webchat@92.181.128.86] has joined #minecrafthelp
#1076 [20:40] <Asterisk> Issue resolved
#1077 [20:40] * Asterisk [webchat@206-188-231-29.arvig.net] has quit. (Quit: webchat.esper.net)
#1078 [20:40] * Cherizawr [webchat@92.181.128.86] has quit. (Client Quit)
#1079 [20:48] <AD> ah that didnt do the trick unfortunately
#1080 [20:48] <AD> Still the same issue
#1081 [20:50] * momm [webchat@S010670037e1df4ce.ca.shawcable.net] has joined #minecrafthelp
#1082 [20:52] <momm> i am trying to help my kids play minecraft cross platform pc and mac in a single world can this be done? they each have their own accounts.Thanks
#1083 [20:57] * BlockcraftShelbs [webchat@ip68-104-139-165.ph.ph.cox.net] has joined #minecrafthelp
#1084 [20:58] * AD [webchat@173-30-212-72.client.mchsi.com] has quit. (Quit: webchat.esper.net)
#1085 [20:58] <BlockcraftShelbs> I am trying to purchase the Minecraft software for my daughter. I keep getting a credit card error. It's not the card and I have tried 2 of them. Also tried to setup 2 different accounts with different emails.
#1086 [21:01] * fork879 [webchat@216-58-13-104.cpe.distributel.net] has joined #minecrafthelp
#1087 [21:01] * SepticGengar [webchat@d108-173-133-105.abhsia.telus.net] has joined #minecrafthelp
#1088 [21:01] * BlockcraftShelbs [webchat@ip68-104-139-165.ph.ph.cox.net] has quit. (Client Quit)
#1089 [21:01] <fork879> Hey, I think someone has migrated my old acount. Can someone here help or should I reort to mojang?
#1090 [21:02] <fork879> **report
#1091 [21:02] <SepticGengar> Hey, I'm positive that I made my java account in the time frame that would allow me to get the free code for windows 10 edition, but I can't seem to find it. The store page also currently says "Not Sold Separately". Can anyone help? Thank you.
#1092 [21:04] * yaboi [webchat@tower-041.dhcp.lrcomm.com] has joined #minecrafthelp
#1093 [21:04] <yaboi> Hey im having problems with my Minecraft not being able to launch and I have no clue whats causing it
#1094 [21:04] * Robcraft [webchat@cpe-76-86-71-73.socal.res.rr.com] has joined #minecrafthelp
#1095 [21:05] <Robcraft> I purchased the wrong version of Minecraft, and want a refund
#1096 [21:06] <SepticGengar> Robcraft Uh, this is a volunteer-run chatroom. I don't think they can give you a refund.
#1097 [21:06] <SepticGengar> Sorry.
#1098 [21:06] <yaboi> yeah
#1099 [21:06] * Robcraft [webchat@cpe-76-86-71-73.socal.res.rr.com] has quit. (Client Quit)
#1100 [21:07] <yaboi> welp anyone know what in the world could be going on with my mc not launching right?
#1101 [21:07] <SepticGengar> Which version?
#1102 [21:07] <yaboi> java
#1103 [21:07] <SepticGengar> Java or bedrock?
#1104 [21:08] <SepticGengar> Oh
#1105 [21:08] <yaboi> yea
#1106 [21:08] <SepticGengar> Have you tried reinstalling?
#1107 [21:08] <yaboi> several times
#1108 [21:08] <SepticGengar> Hmm. What exactly happens when you try to launch.
#1109 [21:08] <SepticGengar> ?*
#1110 [21:08] <yaboi> im honestly clueless when it comes to files and stuff
#1111 [21:08] <yaboi> I can launch but it never loads fully and crashes
#1112 [21:09] <SepticGengar> When does it crash? When trying to load a world? Or just the game itself?
#1113 [21:09] <yaboi> the game itself
#1114 [21:09] <yaboi> I hit the load screen and the bar just stops and doesn't move
#1115 [21:09] <SepticGengar> Do you have it install in the default location?
#1116 [21:09] <yaboi> yes
#1117 [21:09] <SepticGengar> Does the launcher open?
#1118 [21:09] <yaboi> yes
#1119 [21:10] <SepticGengar> Where are you downloading it from? Do you have a cracked account?
#1120 [21:10] <yaboi> the regular site and no its not cracked
#1121 [21:10] <fork879> Hey, I think someone has migrated my old account. Can someone here help or should I report to Mojang?
#1122 [21:11] <SepticGengar> Again, people here aren't a part of mojang. If you think you got hacked, people here can't get your account back for you.
#1123 [21:11] <SepticGengar> yaboi How much ram have you allocated?
#1124 [21:11] <yaboi> it did say something about incompatible softwear but
#1125 [21:11] <SepticGengar> Ok.
#1126 [21:11] <SepticGengar> Can you type it word for word?
#1127 [21:12] <yaboi> bytefence
#1128 [21:12] <SepticGengar> It might be something with your version of java.
#1129 [21:12] <yaboi> installed the most recent version
#1130 [21:12] <SepticGengar> bytefence. Is that your virus protection?
#1131 [21:12] <yaboi> no it was an accidental download
#1132 [21:12] <fork879> I mean nobody answered that before to make it an again, but thank you for the answer.
#1133 [21:12] * fork879 [webchat@216-58-13-104.cpe.distributel.net] has quit. (Quit: webchat.esper.net)
#1134 [21:12] * Dogius [webchat@dynamic-ip-1868488137.cable.net.co] has quit. (Quit: webchat.esper.net)
#1135 [21:12] <SepticGengar> Wipe it from your pc.
#1136 [21:12] <yaboi> I used the unistaller
#1137 [21:13] <yaboi> im not the best with files and editing them or messing with them
#1138 [21:13] <SepticGengar> Hold down the windows button and press "s". Then type "bytefence". What do you see?
#1139 [21:13] <yaboi> web results
#1140 [21:14] <yaboi> it said to go into systems and look up bytefence then delete it and i found two files both logs i belive
#1141 [21:14] <SepticGengar> Do you have discord? Just so I can see your sceen.
#1142 [21:14] <SepticGengar> screen*
#1143 [21:14] <yaboi> yea
#1144 [21:14] * Sky2b [webchat@200.37.117.78.rev.sfr.net] has joined #minecrafthelp
#1145 [21:15] <Sky2b> hello
#1146 [21:15] <SepticGengar> SepticGengar#9830
#1147 [21:15] <Sky2b> ?
#1148 [21:15] <Sky2b> Can you speak frensh ?
#1149 [21:16] <yaboi> Its not letting me send a friend request
#1150 [21:16] * Sky2b [webchat@200.37.117.78.rev.sfr.net] has quit. (Client Quit)
#1151 [21:16] <SepticGengar> Non désolé. J'utilise Google Translate en ce moment. Pouvez-vous faire la même chose?
#1152 [21:17] <SepticGengar> What's yours?
#1153 [21:17] <SepticGengar> yaboi
#1154 [21:17] <yaboi> Connman10@6428
#1155 [21:18] * RLGamingMC [webchat@c-174-54-243-21.hsd1.pa.comcast.net] has joined #minecrafthelp
#1156 [21:18] <SepticGengar> Weird.
#1157 [21:18] <SepticGengar> Can't find you.
#1158 [21:19] <RLGamingMC> Hello, I bought a minecraft java account for my friend on my pc, but he cannot log into it on his pc. I presume this is a ip checker issue disabling him from logging into it. Can I enable him to be able to log in somehow?
#1159 [21:19] <Andrio> Consider TeamViewer instead of Discord.
#1160 [21:20] <SepticGengar> I found him but he left lmfao
#1161 [21:20] * yaboi [webchat@tower-041.dhcp.lrcomm.com] has joined #minecrafthelp
#1162 [21:21] <yaboi> SepticGengar did it go through?
#1163 [21:21] <SepticGengar> Uh, is your name "connor"?
#1164 [21:21] <yaboi> yea
#1165 [21:21] <SepticGengar> I sent you a message.
#1166 [21:22] <Andrio> RLGamingMC, can your friend come here?
#1167 [21:23] <RLGamingMC> I might be able to get him in, but I am in a call with him rn if I could tell him what to do
#1168 [21:23] <SepticGengar> Hey, I'm positive that I made my java account in the time frame that would allow me to get the free code for windows 10 edition, but I can't seem to find it. The store page also currently says "Not Sold Separately". Can anyone help? Thank you.
#1169 [21:23] <RLGamingMC> he isnt the most technically skilled
#1170 [21:23] <yaboi> Im not seeing any messages
#1171 [21:23] <SepticGengar> yaboi Hey, uh, can you reply?
#1172 [21:23] * luke [webchat@c-76-107-175-146.hsd1.ms.comcast.net] has joined #minecrafthelp
#1173 [21:23] <yaboi> use this sever link
#1174 [21:23] <SepticGengar> The only account I found with the number you gave me is one called "connor".
#1175 [21:23] <yaboi> https://discord.gg/NQgjTX
#1176 [21:24] <SepticGengar> Wow nice name lmao
#1177 [21:24] <yaboi> ignore the name lmao its an old ass server
#1178 [21:24] * cass [webchat@toroon0247w-lp130-01-74-12-136-11.dsl.bell.ca] has joined #minecrafthelp
#1179 [21:24] <luke> I cant login on the website or launcher but I have the right information
#1180 [21:25] <luke> can someone help
#1181 [21:25] * Akito [webchat@99-162-69-216.lightspeed.mtryca.sbcglobal.net] has joined #minecrafthelp
#1182 [21:26] <luke> anyone
#1183 [21:27] <Andrio> SepticGengar, when did you buy the game?
#1184 [21:27] <SepticGengar> Minecrfat.net.
#1185 [21:27] <SepticGengar> minecraft.net
#1186 [21:27] <Andrio> luke, can you log in at https://account.mojang.com/ ?
#1187 [21:27] <Andrio> SepticGengar, when?
#1188 [21:28] <SepticGengar> 2017 or 2016.
#1189 [21:29] <SepticGengar> Possibly 15
#1190 [21:29] <cass> I am new to minecraft and want to play realms with some friends, I've downloaded 1.14.4 and it saying that it is a "snapshot" and won't let me into realms. Any help would be great!
#1191 [21:34] <Akito> I tried to get minecraft from my Windows 10 account. I bought minecraft on 2012. It says to redeem code. I tried it and it said I already redeemed it, when I have not yet redeemed it at all. I need some help and thank you for any help possible.
#1192 [21:37] * brendan [webchat@ip68-5-144-61.oc.oc.cox.net] has joined #minecrafthelp
#1193 [21:38] <brendan> hello ive jjust downloaded the latest version of minecraft, and the game will not start. it says unkown error caused game to crash every time i click play. Ive tried removing security, ive tried uninstalling and reinstalling both java and minecraft and have restarted my computer multip[le times yet it still will not work
#1194 [21:40] <Andrio> SepticGengar, you should be right then. Check your Mojang account page.
#1195 [21:40] <Andrio> ??> cass launcher/change-version
#1196 [21:40] <Mightyena> cass: To change your game to a different version, start the launcher. Select Installations -> Add New. In the "Version" dropdown menu, select the game version you want, and click Save. Finally, in the Java Edition tab, select the profile you just created using the drop down arrow left of the Play button, then click Play.
#1197 [21:40] <Andrio> cass, select Latest release in the launcher profiles
#1198 [21:40] <Andrio> or a new one
#1199 [21:41] <SepticGengar> I log in and it takes me here
#1200 [21:41] <SepticGengar> https://www.amazon.com/Minecraft-Mac-Online-Game-Code/dp/B010KYDNDG/
#1201 [21:41] <SepticGengar> Amazon
#1202 [21:42] <brendan> also none of the versions will work
#1203 [21:42] <brendan> old and new versions dont work
#1204 [21:43] <brendan> if anyone can help please let me know
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#1206 [21:45] <Andrio> SepticGengar, from https://account.mojang.com/me ?
#1207 [21:45] <SepticGengar> I can't thank you enough.
#1208 [21:45] <SepticGengar> I can play with my brother now.
#1209 [21:45] <SepticGengar> :D
#1210 [21:48] <Andrio> no problem. :o
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#1213 [21:54] <brendan> can anyone help me with my game crash error?
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#1217 [22:02] <PlacingOrderLoop> Hi, I posted a question earlier about my problem but it probably has not been read yet so I am going to repost it again. A friend gifted me a code and when I tried to redeem the code on the Minecraft website, it put me in the placing order screen for +4 hours. I closed my browser thinking it was a bug, but I tried to redeem the code again on the Mo
#1218 [22:02] <PlacingOrderLoop> jang website but it said that the code has been redeemed already. I also tried it on the Minecraft website but it put me in the placing order loading screen again. I have checked my Minecraft profile and it still says that I need to buy the game. What can I do for now?
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#1222 [22:09] <Maquany> hi
#1223 [22:11] * Steven [webchat@toroon4686w-lp130-02-76-69-137-120.dsl.bell.ca] has joined #minecrafthelp
#1224 [22:11] <Maquany> I dont want to spend $30 on this game again. I forgot my password because its been like 6 years, but the password reset email for Minecraft Premium wont send
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#1226 [22:12] <Maquany> I dont know my transaction ID because it has been 6 years
#1227 [22:16] <Steven> I'm unable to migrate to my current account. Whenever I try, it says it has already been migrated to another account but I don't remember doing it.
#1228 [22:18] <Maquany> Rip sounds like we are about to have to spend $30 on a new game
#1229 [22:18] <Maquany> Sucks
#1230 [22:18] <Akito> dang
#1231 [22:18] <Steven> Do you remember the emailing address you used to pay for the game
#1232 [22:19] <Maquany> Yes
#1233 [22:19] <Steven> You can try getting the transaction ID from that email, assuming you have not deleted the mail..
#1234 [22:20] <Steven> Just look through the history and pray it's still ther
#1235 [22:20] <Maquany> Dude my mom is unorganized af and I was like 10 when I got the game so I am about 99.9% sure its gone
#1236 [22:21] <Maquany> My new account is under mine but my old one was with hers
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#1238 [22:23] <RV> I can't log into minecraft.net or the launcher but I can log in on mojang
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#1240 [22:25] <RV> I can't log into minecraft.net or the launcher but I can log in on mojang
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#1242 [22:28] <Maquany> Well this was no help goodbye
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#1248 [22:35] <Jimmy> hi
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#1254 [22:56] <Guest29821> Hi, I purchased the Java Edition when I meant to purchase the Windows 10 edition. Is there any way I can have it be switched without having to repurchase. Thanks.
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#1259 [23:32] <abbyoe> When I launch my game it stays on the Mojang screen with the loading at about 90% before it says it has stopped responding. How do I fix this?
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#1263 [23:36] <Polandfrommat> having issues migrating my account from 2011 if anyone could assist I would appreciate it
#1264 [23:36] <Polandfrommat> i have transaction id, old password and an new account
#1265 [23:36] <Polandfrommat> and old email.
#1266 [23:37] <Jake> So when I try and sign into mojang website and I hot the login button nothing happens and it turns grey, and signing into the mincraft launcher says the account is invalid. But if my friend signs in from the same account on his computer it works on both the website and launcher. Any ideas on what is happening?
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