#1 [00:00] <helpwithmyaccount> I bought minecraft for java and it didn't gave me my code por mincraft in windows 10
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#8 [00:37] <DatGuy> Hi I basically can't login to my account, The system already says I migrated my old premium, but none of my emails are receiving a bot message to reset my PW which means to me that something isn't done right on my side or potentially elsewhere.
#9 [00:39] <GreyVulpine> DatGuy - Send in a support ticket to Mojang's Customer Support using: https://help.mojang.com/customer/portal/emails/new
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#11 [01:15] <Noah> cave7.ogg happened help
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#16 [01:41] <boosterjude> I cant log in even tho i resetted my password it will not work
#17 [01:43] <GreyVulpine> https://help.mojang.com/customer/en/portal/articles/781529-login-failed
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#23 [02:04] * yes [webchat@5.194.139.242] has joined #minecrafthelp
#24 [02:04] <yes> hello
#25 [02:05] <yes> why does it say my demo mode is ending when i go on a server?
#26 [02:06] * asdf [~asdf@67.142.112.101] has joined #minecrafthelp
#27 [02:08] <yes> tic toc on the clock
#28 [02:10] <GreyVulpine> Did you pay for minecraft?
#29 [02:10] <yes> yes
#30 [02:10] <GreyVulpine> Then you're not using the right account to log on
#31 [02:10] <yes> this pops up when i go on one server
#32 [02:10] <yes> it doesnt happen on the others
#33 [02:11] <GreyVulpine> Then something's wonky with that one server
#34 [02:12] <yes> i probably get that notification cause its a cracked server
#35 [02:12] <yes> but will anything actually happen to my account?
#36 [02:12] <GreyVulpine> Nope
#37 [02:12] <yes> so im not going to have buy it again?
#38 [02:12] <GreyVulpine> Correct
#39 [02:13] <yes> it says "This demo will last 5 ingame day. Check the advancements for hints, have fun.
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#42 [02:44] * Jinjinyo [webchat@dynamic-213-57-250-39.hotnet.net.il] has joined #minecrafthelp
#43 [02:45] <Jinjinyo> I started the new Minecraft launcher and it says that there is "No Connection" and I can only play offline
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#45 [03:21] * mineuser [webchat@182.55.202.230] has joined #minecrafthelp
#46 [03:22] <mineuser> How do I get older versions of the Minecraft launcher?
#47 [03:24] <mineuser> Never mind, found the .jar for the old launcher
#48 [03:32] <mineuser> Why won't mods work?
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#50 [03:37] * bra [webchat@97e3ba14.skybroadband.com] has joined #minecrafthelp
#51 [03:37] <mineuser> Never mind again, fixed it
#52 [03:37] <bra> i brought minecraft java edition yesterday and i have minecraft installer but when i try to click play it says unable to save download
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#54 [03:37] <mineuser> Thanks anyway
#55 [03:37] <mineuser> Thanks anyway
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#57 [03:37] <bra> i brought minecraft java edition yesterday and i have minecraft installer but when i try to click play it says unable to save download
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#59 [04:11] * glenn [webchat@ppp14-2-72-233.adl-apt-pir-bras31.tpg.internode.on.net] has joined #minecrafthelp
#60 [04:11] <glenn> hello, just need help with my launcher that crashed when I open 1.13 or higher here is crash report https://paste.ubuntu.com/p/MsDvwT7Ghs/
#61 [04:27] * Stargazer05 [webchat@mel1737730.lnk.telstra.net] has joined #minecrafthelp
#62 [04:28] * minegriefer [webchat@1FB95BEE.rev.sefiber.dk] has joined #minecrafthelp
#63 [04:28] <minegriefer> hi i cant login my acc
#64 [04:28] <Stargazer05> Hello, I'm having trouble creating my account, it's with a certain issue with 'error placing order'
#65 [04:28] <minegriefer> hi
#66 [04:29] <minegriefer> your having trouble creating your account
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#69 [04:30] * victor_schultz [webchat@1FB95BEE.rev.sefiber.dk] has joined #minecrafthelp
#70 [04:30] <Greymagic27> glenn, Hey. Could you try and make minecraft launch with your own java installation?
#71 [04:31] <victor_schultz> i think thats not an available optio
#72 [04:31] <victor_schultz> option*
#73 [04:31] <Greymagic27> victor_schultz, There is an option to do that in the launcher. Just click your the version profile you want to edit on the installations tab
#74 [04:31] <Greymagic27> You do have to click 'more options' keep in mind: http://prntscr.com/oyk5fd
#75 [04:32] <victor_schultz> go to game directory
#76 [04:33] <glenn> i have a java Exeutable set its the most recent one
#77 [04:33] <victor_schultz> can you sent me an screenshot
#78 [04:33] <Greymagic27> glenn, Could you send a screenshot of what you have set?
#79 [04:34] <victor_schultz> sorry i have to go
#80 [04:34] <victor_schultz> bye
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#82 [04:34] <glenn> how do you add screen shots to this
#83 [04:34] * jazzy_385 [webchat@host86-174-86-177.range86-174.btcentralplus.com] has joined #minecrafthelp
#84 [04:35] <jazzy_385> hello
#85 [04:35] <Greymagic27> ??> glenn screenshot/external
#86 [04:35] <Mightyena> glenn: We need to see a screenshot of what you are describing. Please follow the instructions on this page: https://www.take-a-screenshot.org/
#87 [04:35] <Mightyena> glenn: After you have taken the screenshot, please go to https://www.imgur.com/. Click the cloud/arrow at the top, and use the interface select the screenshot from your computer, click "Start Upload", then give us the URL you are taken to.
#88 [04:35] <Greymagic27> jazzy_385, Hey. How can we help?
#89 [04:36] <jazzy_385> my minecraft each time i load it it crashes as soon as i load a world
#90 [04:38] <glenn> https://imgur.com/a/XNVvp4k
#91 [04:39] * tototo [webchat@31-32-143-186.abo.bbox.fr] has joined #minecrafthelp
#92 [04:39] <tototo> hey
#93 [04:39] <tototo> i forgot my username what can I do please?
#94 [04:39] <Greymagic27> ??> jazzy_385 launcher/log-txt
#95 [04:39] <Mightyena> jazzy_385: We need to see your full launcher log, which is created in the game directory.
#96 [04:39] <Mightyena> jazzy_385: First open your .minecraft folder (If you don't know how to get there, ask), then try to launch the game. Then in the .minecraft folder open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#97 [04:39] <Greymagic27> tototo, Look back on any old game logs if you have them. They should tell you what your username is
#98 [04:40] <Greymagic27> glenn, That's using the java that comes with minecraft. Do you have java installed?
#99 [04:40] <glenn> how can i tell
#100 [04:40] <tototo> yeah but im in my new computer
#101 [04:41] <Greymagic27> glenn, Open CMD and type 'java -version'
#102 [04:41] <Greymagic27> ??> tototo account/send-email
#103 [04:41] <Mightyena> tototo: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#104 [04:41] <Mightyena> tototo: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#105 [04:42] <tototo> my email : toonyyyo123@gmail.com
#106 [04:42] <glenn> k this is the cmd https://imgur.com/a/Aqe0LC5
#107 [04:43] <Greymagic27> tototo, Do not send private information here. Put it in the email to mojang
#108 [04:43] <Greymagic27> glenn, Route minecraft to this java: C:\Program Files\Java\[JAVA VERSION]\bin\javaw.exe
#109 [04:44] <glenn> says noneexistent
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#111 [04:45] <Greymagic27> glenn, Do you not have a java folder in program files?
#112 [04:46] <glenn> yeah only has a folder called jre1.8.0_201 in it
#113 [04:46] <Greymagic27> glenn, Go into that folder. Then into bin and select javaw.exe
#114 [04:48] * jazzy_385 [webchat@host86-174-86-177.range86-174.btcentralplus.com] has joined #minecrafthelp
#115 [04:48] <jazzy_385> hello
#116 [04:48] <Greymagic27> jazzy_385, Hey. Do you need the steps to get a full launcher log again?
#117 [04:49] <glenn> https://imgur.com/a/iZFmrdd it doesn't do anything tis this the right one
#118 [04:49] <jazzy_385> no i did what you said
#119 [04:49] <Greymagic27> glenn, You need to select it using the minecraft launcher. Click the 'browse' button next to the java executable box
#120 [04:49] <Greymagic27> jazzy_385, Could you send the URL here?
#121 [04:49] <jazzy_385> https://paste.ubuntu.com/p/pPRJFSRqb9/
#122 [04:50] <Greymagic27> jazzy_385, Can you launch the game, wait for it to crash and then send the log?
#123 [04:52] <jazzy_385> ?
#124 [04:53] <Greymagic27> jazzy_385, Right now the log only displays 2 lines. Can you send the log after the game crashes please
#125 [04:55] <glenn> so tried that get this error https://paste.ubuntu.com/p/M5rTXg2ZFc/
#126 [04:56] <Greymagic27> ??> glenn win/dxdiag
#127 [04:56] <Mightyena> glenn: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#128 [04:57] <jazzy_385> ok so the game has crashed but it still only shows two lines
#129 [04:58] <Greymagic27> jazzy_385, Let's try a simple malware scan and see if you have any malware that could be causing the issue.
#130 [04:58] <Greymagic27> ??> jazzy_385 av/adwcleaner
#131 [04:58] <Mightyena> jazzy_385: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#132 [04:58] <Mightyena> jazzy_385: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#133 [05:04] <glenn> https://paste.ubuntu.com/p/FTm8YzcGsQ/
#134 [05:07] <Greymagic27> glenn, Hmm. All drivers look up to date there but you're still getting OpenGL errors. I'm suspecting it's got something to do with the two GPUs you have, but as I don't know enough about how minecraft handles two GPUs I'm unable to assist you further. Would you be ok with waiting for another volunteer to log on?
#135 [05:07] * RenePls [webchat@ppp-2-85-128-134.home.otenet.gr] has joined #minecrafthelp
#136 [05:07] <RenePls> hello
#137 [05:08] * jazzy_385 [webchat@host86-174-86-177.range86-174.btcentralplus.com] has joined #minecrafthelp
#138 [05:08] <RenePls> i need help
#139 [05:08] <Greymagic27> RenePls, Hey. What's the issue
#140 [05:08] <RenePls> i cant log in to my minecraft launcher
#141 [05:08] <RenePls> with my account
#142 [05:08] <Greymagic27> RenePls, What does it say when you try to login?
#143 [05:09] <RenePls> invalid username or password
#144 [05:09] <Greymagic27> RenePls, Let's make sure nothing on your PC is causing this issue. HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Follow the steps which Mightyena will send below:
#145 [05:09] <Greymagic27> ??> RenePls tools/jt
#146 [05:09] <Greymagic27> ??> RenePls tools/hjt
#147 [05:09] <Mightyena> RenePls: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#148 [05:09] <Mightyena> RenePls: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#149 [05:09] <jazzy_385> ok i've done the thing u asked me to
#150 [05:10] <RenePls> mightyena Im that guy from yesterday
#151 [05:10] <Greymagic27> jazzy_385, Load up the launcher and attempt to play now
#152 [05:10] <Greymagic27> RenePls, Mightyena is a bot :P
#153 [05:10] <RenePls> oh
#154 [05:10] <RenePls> :)
#155 [05:12] <jazzy_385> ummm it didn't work it still keeps crashing
#156 [05:13] <glenn> Greymagic27 that's fine it doesn't have anything to do with a recording program i use called Xsplit not sure if the xsplit is causing the crash
#157 [05:14] <RenePls> https://paste.ubuntu.com/p/yR2J4GxRF8/ Here you go!
#158 [05:17] <Greymagic27> glenn, Does xsplit have an overlay? If so try disabling it
#159 [05:17] <Greymagic27> ??> jazzy_385 launcher/log
#160 [05:17] <Mightyena> jazzy_385: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#161 [05:17] <Greymagic27> ??> RenePls win/hosts/edit
#162 [05:17] <Mightyena> RenePls: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#163 [05:17] <Mightyena> RenePls: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#164 [05:17] <Greymagic27> RenePls, Remove any entry containing the word mojang - Save the file by pressing CTRL+S then change your minecraft password
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#168 [05:24] * jazzy_385 [webchat@host86-174-86-177.range86-174.btcentralplus.com] has joined #minecrafthelp
#169 [05:24] <jazzy_385> https://paste.ubuntu.com/p/GZPYD5PQ8k/ done
#170 [05:25] <Greymagic27> jazzy_385, There aren't any errors there. Can you see if the launcher_log has more than two lines?
#171 [05:25] * seb7 [webchat@c122-106-224-217.belrs3.nsw.optusnet.com.au] has joined #minecrafthelp
#172 [05:27] <glenn> still crashing so who knows
#173 [05:27] <RenePls> i did it
#174 [05:27] <seb7> hello, recently i've been receiving the message: Timed out, while playing on Minecraft Realms despite my internet being quite fast and other users of the realm being able to connect and play seamlessly. Initially I did not have these problems and I get kicked out of the server within less than a minute of being logged in. Any help would be greatly
#175 [05:27] <seb7> appreciated
#176 [05:27] <Greymagic27> RenePls, Change your minecraft password if you've not already and then try to login. DON'T USE MCLEAKS AGAIN
#177 [05:28] <Greymagic27> seb7, Does this happen on all realms?
#178 [05:28] <seb7> I am only invited to one realm unfortunately so I'm not sure sorry
#179 [05:28] * WidowMain [webchat@77.111.247.183] has joined #minecrafthelp
#180 [05:28] <Greymagic27> seb7, Could you switch out the realm world to an empty superflat one? Or ask the realm owner to
#181 [05:29] <WidowMain> it wont let me log on to my account even tho im putting in the right info and i dont know what to do
#182 [05:29] <Greymagic27> ??> WidowMain tools/hjt
#183 [05:29] <Mightyena> WidowMain: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#184 [05:29] <Mightyena> WidowMain: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#185 [05:29] <jazzy_385> https://paste.ubuntu.com/p/JbG833HnFC/ there you go
#186 [05:30] <Greymagic27> jazzy_385, Thanks. One moment
#187 [05:30] <seb7> Greymagic27 ill ask him, do you believe it's because the world has too many assets to load and my computer can't handle it?
#188 [05:30] * WidowMain [webchat@77.111.247.183] has quit. (Client Quit)
#189 [05:31] <Greymagic27> seb7, Exactly that.
#190 [05:32] <Greymagic27> jazzy_385, As the exit code is so generic I'd like to go through some common causes of crashes such as these. Please can you follow these steps:
#191 [05:32] <Greymagic27> ??> jazzy_385 tools/mch
#192 [05:32] <Mightyena> jazzy_385: Download: https://github.com/urielsalis/mchtool/raw/master/bin/mchtool.exe
#193 [05:32] <Mightyena> jazzy_385: We created a tool to gather some common diagnostic reports in a easier way. Please run it and follow its instructions. When you are done, paste the output in the channel
#194 [05:33] <seb7> Greymagic27 that is a fair assumption because it did start to happen when I was breeding hundreds of chickens in a small fenced area
#195 [05:33] * glenn [webchat@ppp14-2-72-233.adl-apt-pir-bras31.tpg.internode.on.net] has quit. (Quit: webchat.esper.net)
#196 [05:36] * seb7 [webchat@c122-106-224-217.belrs3.nsw.optusnet.com.au] has quit. (Quit: webchat.esper.net)
#197 [05:37] * damix [webchat@143.187.28.93.rev.sfr.net] has joined #minecrafthelp
#198 [05:37] <RenePls> i still cant log in
#199 [05:37] <Greymagic27> RenePls, COuld you send a new HJT report?
#200 [05:38] * Alcolo [webchat@CPE64777d5a9193-CM64777d5a9190.cpe.net.cable.rogers.com] has joined #minecrafthelp
#201 [05:38] <damix> I have a big problem for months with the site of minecraft
#202 [05:38] <Greymagic27> damix, Hey. What's the problem?
#203 [05:39] * Celina_PT [webchat@a89-152-209-176.cpe.netcabo.pt] has joined #minecrafthelp
#204 [05:39] <damix> i 'm not going to enter the minecraft site
#205 [05:40] <damix> 'm not going to enter the minecraft site
#206 [05:40] <damix> I click on connect and it does not work remains gray
#207 [05:40] <RenePls> https://paste.ubuntu.com/p/V3Pxc3PPb6/
#208 [05:40] <Greymagic27> ??> damix tools/hjt
#209 [05:40] <Mightyena> damix: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#210 [05:40] <Mightyena> damix: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#211 [05:41] <Greymagic27> RenePls, Those entries are still there in your host file. You need to remove them and then save the file
#212 [05:41] <RenePls> i did save them but it says theres an error and i cant save them
#213 [05:42] <Greymagic27> RenePls, Did you loadup notepad as administrator?
#214 [05:42] <damix> https://paste.ubuntu.com/p/BwZcX4jq98/
#215 [05:43] <Greymagic27> ??> damix win/hosts/edit
#216 [05:43] <Mightyena> damix: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#217 [05:43] <Mightyena> damix: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#218 [05:43] <Greymagic27> damix, Remove any entry containing the word mojang - Save the file by pressing CTRL+S then change your minecraft password
#219 [05:43] <Celina_PT> Hello, I can not enter in a server with my friends (survival or creative ) It appears java.net.connectException: Connection timed out : no further information:
#220 [05:43] * Alcolo [webchat@CPE64777d5a9193-CM64777d5a9190.cpe.net.cable.rogers.com] has quit. (Quit: webchat.esper.net)
#221 [05:44] <Celina_PT> I bought minecraft yesterday and im very sad with that
#222 [05:46] * Hunter [webchat@104-159-222-182.dhcp.eucl.wi.charter.com] has joined #minecrafthelp
#223 [05:48] <RenePls> Greymagic
#224 [05:48] <RenePls> I love you
#225 [05:48] <RenePls> Thanks so much for the help
#226 [05:48] <RenePls> It worked
#227 [05:48] <Greymagic27> RenePls, Don't use MCLeaks again and make sure to change your minecraft password
#228 [05:48] * Hunter [webchat@104-159-222-182.dhcp.eucl.wi.charter.com] has quit. (Client Quit)
#229 [05:48] <RenePls> change it?
#230 [05:48] <RenePls> why?
#231 [05:48] <Greymagic27> Reset it
#232 [05:49] <RenePls> what do u mean reset it?
#233 [05:49] <Greymagic27> Because by using MCleaks you've put your account into their alt pool and allowed other people access to it
#234 [05:49] <Greymagic27> ??> RenePls account/reset-password
#235 [05:49] <Mightyena> RenePls: If you need to reset your password, head to https://account.mojang.com/password. You will receive an email with password reset instructions inside.
#236 [05:49] <Mightyena> RenePls: If you use minecraft.net accounts (you use your username to log in), the account now must be migrated first.
#237 [05:51] <RenePls> thank you
#238 [05:51] * RenePls [webchat@ppp-2-85-128-134.home.otenet.gr] has quit. (Quit: webchat.esper.net)
#239 [05:54] <jazzy_385> heyum so i tried the link but i wont work
#240 [05:55] <Greymagic27> jazzy_385, It works for me. But here are the two things it would have done for you:
#241 [05:55] <Greymagic27> ??> jazzy_385 tools/hjt
#242 [05:55] <Mightyena> jazzy_385: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#243 [05:55] <Mightyena> jazzy_385: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#244 [05:55] <Greymagic27> ??> jazzy_385 win/dxdiag
#245 [05:55] <Mightyena> jazzy_385: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#246 [06:00] * _Kvittar_ [webchat@185.205.225.203] has joined #minecrafthelp
#247 [06:02] * _Kvittar_ [webchat@185.205.225.203] has quit. (Client Quit)
#248 [06:04] * Ditty227 [webchat@69.4.228.114] has joined #minecrafthelp
#249 [06:07] <jazzy_385> https://paste.ubuntu.com/p/3fN83GR4P2/ 1st thing you asked https://paste.ubuntu.com/p/Ch4WZySGr8/ second thing you asked
#250 [06:08] <Greymagic27> ??> jazzy_385 oem/hp/product-number
#251 [06:08] <Mightyena> jazzy_385: We need your HP product number. To receive it, please press "Fn + Esc", and it should tell you the product number.
#252 [06:08] <Mightyena> jazzy_385: If this doesn't work, search for "HP Support Assistant" in Windows. On the HP Support Assistant Home page, click My computer. Find the product number listed in the System information tab
#253 [06:09] <Ditty227> Whenever i log in on the website nothing happens no matter how much i reset the page try again the next day or reset my password. i've been trying to log in for three weeks now. every day i try to log in on the application and the webpage. the application just says invalid username and password. and i even tried technic launcher which also says inv
#254 [06:09] <Ditty227> alid credentials. i know my information is correct and ive reset my password just about once every other week. is there a quick way to fix this
#255 [06:09] <Greymagic27> ??> Ditty227 win/hosts/edit
#256 [06:09] <Mightyena> Ditty227: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#257 [06:09] <Mightyena> Ditty227: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#258 [06:09] <Greymagic27> Ditty227, Remove any entry containing the word mojang - Save the file by pressing CTRL+S then change your minecraft password
#259 [06:09] <jazzy_385> Product number : J5B65EA#ABU this?
#260 [06:10] <Greymagic27> Yep. Hold on a second
#261 [06:10] <jazzy_385> ok
#262 [06:11] <Ditty227> i am on mac will this still work
#263 [06:11] <Greymagic27> ??> Ditty227 mac/hosts
#264 [06:11] <Mightyena> Ditty227: You may have a problem with your hosts file, which overrides DNS queries. Please follow the following directions:
#265 [06:11] <Mightyena> Ditty227: From the finder toolbar, search for the following item: "/private/etc/hosts". Open that file in the text editor, and copy the contents onto https://paste.ubuntu.com, submit it, and give us the resulting URL.
#266 [06:12] <Greymagic27> jazzy_385, Please download and install this driver: https://downloadmirror.intel.com/28662/a08/win64_15.40.42.5063.exe
#267 [06:15] <Ditty227> The only thing that showed up when I looked that up was my schools printer application and when i tried to put that into textedit it said applications can't be put into text edit.
#268 [06:15] * Marian [webchat@p5DF32B40.dip0.t-ipconnect.de] has joined #minecrafthelp
#269 [06:15] <Greymagic27> Ditty227, From the finder toolbar, search for the following item: "/private/etc/hosts". Open that file in the text editor, and copy the contents onto https://paste.ubuntu.com, submit it, and give us the resulting URL.
#270 [06:17] <jazzy_385> it keeps on putting a error message up
#271 [06:17] <Greymagic27> jazzy_385, What's the error message?
#272 [06:19] * Marian [webchat@p5DF32B40.dip0.t-ipconnect.de] has quit. (Client Quit)
#273 [06:20] <Ditty227> Nothing is showing up when i search it
#274 [06:20] <jazzy_385> "this computer does not meet the minimum requirements for installing this software"
#275 [06:22] * momm [webchat@S010670037e1df4ce.ca.shawcable.net] has quit. (Quit: webchat.esper.net)
#276 [06:29] <Ditty227> https://paste.ubuntu.com/p/YjKD9k2GyJ/
#277 [06:29] * jazzy_385 [webchat@host86-174-86-177.range86-174.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#278 [06:34] * GooD_____CoW [webchat@pool-72-74-177-122.bstnma.fios.verizon.net] has joined #minecrafthelp
#279 [06:35] <Greymagic27> Ditty227, Disable any VPNS, AVs, Parental control software or adblockers you may be using
#280 [06:35] * therapix [webchat@89.188.5.11] has joined #minecrafthelp
#281 [06:36] <therapix> Hello, anyone there to help out with account migration?
#282 [06:36] * Ammar [webchat@109.177.80.63] has joined #minecrafthelp
#283 [06:36] <Greymagic27> therapix, Hey. What's the problem you're having with migration?
#284 [06:37] <therapix> I can't migrate a veeeery old premium account using the standard process
#285 [06:37] <Greymagic27> therapix, Does it give you any sort of message when you attempt to migrate it?
#286 [06:37] * therapix [webchat@89.188.5.11] has quit. (Client Quit)
#287 [06:37] <Ammar> I cant remember my password and i cant reset it
#288 [06:37] <Greymagic27> Ammar, Hey. You'll need to email mojang and ask them to reset the password you for.
#289 [06:37] <Greymagic27> ??> Ammar account/send-email
#290 [06:37] <Mightyena> Ammar: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#291 [06:37] <Mightyena> Ammar: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#292 [06:42] * AliDyne [webchat@180.242.154.99] has joined #minecrafthelp
#293 [06:43] <AliDyne> i cant joint to server, and some time i canot login to launcher
#294 [06:43] <AliDyne> how to fix this?
#295 [06:43] <Greymagic27> AliDyne, Hi. What's the message it gives you when you try to join a server?
#296 [06:44] <AliDyne> Failed to login:Invalid Session (try restarting your game)
#297 [06:45] <Greymagic27> AliDyne, Log out of the launcher. Close the launcher. Open the launcher and log back in
#298 [06:45] * suchicken [webchat@1-170-158-134.dynamic-ip.hinet.net] has joined #minecrafthelp
#299 [06:45] * jwipp [webchat@pool-71-178-241-59.washdc.fios.verizon.net] has joined #minecrafthelp
#300 [06:46] <suchicken> I can't log in normally, because it means that your account or password is wrong when you log in.
#301 [06:46] <Greymagic27> suchicken, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Follow the steps which Mightyena will send below:
#302 [06:46] <AliDyne> I did, but still can't
#303 [06:46] <Greymagic27> ??> suchicken tools/hjt
#304 [06:46] <Mightyena> suchicken: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#305 [06:46] <Mightyena> suchicken: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#306 [06:46] <Greymagic27> AliDyne, Please follow those steps as well ^
#307 [06:47] * scott [webchat@fp9f1ce917.tkyc624.ap.nuro.jp] has joined #minecrafthelp
#308 [06:47] <jwipp> I can't install the data pack I'm trying to use, I've followed every tutorial I could fine, but when I do /datapack list enabled it says only vanilla is enabled
#309 [06:48] <suchicken> poster?
#310 [06:48] <Greymagic27> suchicken, Any name
#311 [06:48] <Andrio> ??> jwipp launcher/log
#312 [06:48] <Mightyena> jwipp: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#313 [06:48] <suchicken> i send
#314 [06:49] <suchicken> what can i do
#315 [06:49] <AliDyne> Greymagic27 link : https://paste.ubuntu.com/p/cDSYwFnrTr/
#316 [06:49] <Greymagic27> suchicken, Send the link hee
#317 [06:49] <Greymagic27> herE*
#318 [06:49] <suchicken> where
#319 [06:49] <AliDyne> i also canot login to the launcher, argh
#320 [06:49] <Greymagic27> AliDyne, Uninstall advanced systemcare and then follow these steps:
#321 [06:50] <Greymagic27> ??> AliDyne av/malwarebytes
#322 [06:50] <Mightyena> AliDyne: Malwarebytes is an anti-malware program that removes malware and potentially unwanted programs from your PC.
#323 [06:50] <Mightyena> AliDyne: Download it here: https://www.malwarebytes.org/
#324 [06:50] <Mightyena> AliDyne: After downloading and installing it, run a scan immediately: https://support.malwarebytes.com/docs/DOC-1156
#325 [06:50] <Greymagic27> suchicken, Just send it here
#326 [06:50] <suchicken> i send
#327 [06:50] <suchicken> and then
#328 [06:50] <AliDyne> okay, thanks, ill do that
#329 [06:51] <suchicken> what can i do
#330 [06:51] <Greymagic27> suchicken, We need you to send the link here. Without that we can't see your log
#331 [06:52] <suchicken> https://paste.ubuntu.com/p/xqKxJzXDxR/
#332 [06:52] <suchicken> this?
#333 [06:52] <Greymagic27> ??> suchicken win/hosts/edit
#334 [06:52] <Mightyena> suchicken: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#335 [06:52] <Mightyena> suchicken: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#336 [06:52] <Greymagic27> suchicken, Remove any entry containing the word mojang - Save the file by pressing CTRL+S then change your minecraft password
#337 [06:52] <Greymagic27> suchicken, Once you've done that please follow these steps:
#338 [06:52] <Greymagic27> ??> suchicken av/adwcleaner
#339 [06:52] <Mightyena> suchicken: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#340 [06:52] <Mightyena> suchicken: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#341 [06:52] <Greymagic27> https://www.reddit.com/r/techsupport/comments/3k1rxt/how_can_i_delete_lavasofttcpservice64dll/cwdql5d/
#342 [06:53] <AliDyne> i cant login to the launcher. how to solve this?
#343 [06:53] <Greymagic27> AliDyne, I've sent you the steps you need to do above.
#344 [06:54] <AliDyne> instal malwerbites and scan my computer?
#345 [06:54] <Greymagic27> AliDyne, Yes. And also uninstall advanced systemcare
#346 [06:55] <AliDyne> on my way
#347 [06:56] <jwipp> https://paste.ubuntu.com/p/XvkKgYrXNn/
#348 [06:56] * scott [webchat@fp9f1ce917.tkyc624.ap.nuro.jp] has joined #minecrafthelp
#349 [06:57] <scott> I can play Java 1.12 without any problems (Mac, vanilla Minecraft install with default settings)
#350 [06:57] <scott> When I switch to 1.14 I can _mostly_ play. But fairly often (maybe 1 in 5 times) blocks appear to break, I briefly see the material to collect... then the block suddenly reappears in the original, unbroken location. Example, punch a tree. See the wood fall. Then the tree is suddenly whole again and no wood collected.
#351 [06:57] <jwipp> wait it didnt copy the whole thing let me try again
#352 [06:58] <scott> When I try to switch between items using my scroll wheel, it sometimes doesn't switch, or else it will switch too far. (eg. I am holding item 1, scroll slightly and I might suddenly be holding item 3)
#353 [06:58] <scott> I tried removing all Java JRE, Java JDK, and Minecraft itself from my laptop. Download new Minecraft launcher but the problem continues.
#354 [06:59] <scott> Version 1.13 was the same, by gameplay was even more laggy.
#355 [06:59] <scott> Again, I have no trouble playing version 1.12.2. Something changed in the 1.13 release.
#356 [06:59] <jwipp> okay here is the whole thing
#357 [06:59] <jwipp> https://paste.ubuntu.com/p/jKhPNPmpjd/
#358 [06:59] <scott> I am using the bundled Java from the Minecraft install. Default settings (in all cases mentioned above). Playing solo-survival. How do I troubleshoot?
#359 [07:00] <Andrio> jwipp, do you know how data packs work?
#360 [07:00] * AliDyne [webchat@180.242.154.99] has quit. (Quit: webchat.esper.net)
#361 [07:00] <scott> My laptop: https://paste.gg/p/anonymous/1b9c4e67e7a245f7b70b5a79d26f904b
#362 [07:00] <jwipp> sort of, not really
#363 [07:01] <jwipp> I've always had trouble trying to use mods and a data pack seemed so much easier to install
#364 [07:01] <Andrio> jwipp, check whether pack.mcmeta is in the root of PewDiePie FILES v1.0.zip.
#365 [07:01] <Andrio> mm
#366 [07:01] <jwipp> what is the root?
#367 [07:01] <Andrio> It must be directly inside the .zip; there can't be another directory in between.
#368 [07:02] <jwipp> so not in the folder of PewDiePie FILES? or is that where im supposed to look, I would assume
#369 [07:02] <jwipp> I'm on a Mac by the way
#370 [07:04] <jwipp> when I have the datapacks folder open for my world, at the very end/bottom of the folder there is a file called pack.mcmeta
#371 [07:04] <jwipp> if thats the correct location
#372 [07:04] <Andrio> no
#373 [07:05] <Andrio> jwipp, each data pack is a directory inside the datapacks directory, which may be a .zip file instead.
#374 [07:05] <Andrio> pack.mcmeta goes in there.
#375 [07:05] <Andrio> Along with the other files for that data pack.
#376 [07:07] <jwipp> when I click on the .zip file it just opens a folder of the same name, except without the .zip
#377 [07:08] <Andrio> jwipp, try moving that into the datapacks folder.
#378 [07:08] * Mitch [webchat@144.134.37.102] has joined #minecrafthelp
#379 [07:08] * Mitch [webchat@144.134.37.102] has joined #minecrafthelp
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#381 [07:08] <jwipp> its in there, i put both the folder and the .zip files in there. I tried them individually and separately in the datapacks folder, but now they're both in the folder
#382 [07:09] <Andrio> jwipp, does that work?
#383 [07:09] <jwipp> no, neither of them worked.
#384 [07:09] <jwipp> and I couldn't find anything online to help this issue and Reddit was no help either
#385 [07:10] <Andrio> Can you use TeamViewer?
#386 [07:10] * suchicken [webchat@1-170-158-134.dynamic-ip.hinet.net] has quit. (Quit: webchat.esper.net)
#387 [07:11] <jwipp> I have minecraft on a separate computer but I can go on there with the same username I'm using on here right?
#388 [07:11] <jwipp> and is that something I have to download I assume?
#389 [07:11] <Andrio> ??> jwipp tools/TeamViewer/quick-support
#390 [07:11] <Mightyena> jwipp: A quick support version of Teamviewer which may be used to quickly get assistance may be downloaded here: https://download.teamviewer.com/download/TeamViewerQS_en.exe
#391 [07:11] <Mightyena> jwipp: Once you downloaded and ran it, send the helper your information by using this command, in here (without brackets): /msg <helper name> <teamviewer ID> <teamviewer password>
#392 [07:11] <Andrio> jwipp, you can if you close this session.
#393 [07:11] <jwipp> okay, I'll do that now, thanks
#394 [07:11] <jwipp> okay, I'll do that now, thanks
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#400 [07:14] <jwipp> okay so can you send what I need for TeamViewer or whatever it is again? sorry
#401 [07:14] <Andrio> ??> jwipp tools/TeamViewer/quick-support
#402 [07:14] <Mightyena> jwipp: A quick support version of Teamviewer which may be used to quickly get assistance may be downloaded here: https://download.teamviewer.com/download/TeamViewerQS_en.exe
#403 [07:14] <Mightyena> jwipp: Once you downloaded and ran it, send the helper your information by using this command, in here (without brackets): /msg <helper name> <teamviewer ID> <teamviewer password>
#404 [07:14] <jwipp> where do I put the tools/TeamViewer/quick-support
#405 [07:15] <jwipp> I'm on a mac, it wont let me use what I got from that link
#406 [07:15] <Andrio> ah
#407 [07:15] <Andrio> jwipp, try this one: PewDiePie FILES v1.0.zip
#408 [07:15] <Andrio> https://download.teamviewer.com/download/TeamViewerQS.dmg *
#409 [07:16] <jwipp> do i still put in the /mag command thing?
#410 [07:17] <Andrio> Yes
#411 [07:18] <jwipp> who should I put for helper name?
#412 [07:18] * Haevan [webchat@37-165-81-48.coucou-networks.fr] has joined #minecrafthelp
#413 [07:18] <jwipp> nvm
#414 [07:19] <Haevan> Hi ! Sorry to bother you ; i have a friend who flew from Canada to France, so she's staying up at my french house with french internet : the fact is that she log in her
#415 [07:19] <Haevan> she cannot log in the launcher nor the mojang site
#416 [07:20] <Haevan> I tried on her pc to log in with my info, that i know are true (because i have two accounts and im using one on my computer) and i did not work, same as her tried to logging in on mojang AND my minecraft launcher
#417 [07:20] <Haevan> Does the fact that she downloaded it in Canada change something ?
#418 [07:21] * wTimoty [webchat@61.149-129-109.adsl-dyn.isp.belgacom.be] has joined #minecrafthelp
#419 [07:22] <wTimoty> Hello, I can't login into my minecraft account that I recently bought, when my friend try to log in it worked but when i want to connect me on my pc then it doesn't. can you help me out please I want to play minecraft badly snif.
#420 [07:26] * Haevan [webchat@37-165-81-48.coucou-networks.fr] has quit. (Quit: webchat.esper.net)
#421 [07:30] * kennymister333 [webchat@host-80-89-75-150.lmt.lv] has joined #minecrafthelp
#422 [07:30] <wTimoty> Hello, I can't login into my minecraft account that I recently bought, when my friend try to log in it worked but when i want to connect me on my pc then it doesn't. can you help me out please I want to play minecraft badly snif.
#423 [07:30] <kennymister333> Hi. I need help!!!
#424 [07:31] <kennymister333> My account shows up as demo
#425 [07:31] <Andrio> ??> wTimoty tools/HJT
#426 [07:31] <Mightyena> wTimoty: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#427 [07:31] <Mightyena> wTimoty: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#428 [07:31] <Andrio> ??> kennymister333 account/bug/demo
#429 [07:31] <Mightyena> kennymister333: Please see this article: https://help.mojang.com/customer/portal/articles/1218766-can-only-play-minecraft-demo if you are only able to play the Demo after having purchased the game.
#430 [07:31] * theonemadlad [webchat@176-92-20-141.adsl.cyta.gr] has joined #minecrafthelp
#431 [07:31] <kennymister333> But I bought it
#432 [07:32] <kennymister333> I dont understand
#433 [07:33] <Andrio> kennymister333, are you sure you're using the right email address?
#434 [07:33] <kennymister333> yep i can log in buy i can play only demo
#435 [07:34] <kennymister333> Maybe you can check ?
#436 [07:34] <Andrio> kennymister333, what was your profile name?
#437 [07:34] <wTimoty> Mightyena https://paste.ubuntu.com/p/tpbbhyzHCx/
#438 [07:34] <kennymister333> kennymister333
#439 [07:34] <kennymister333> email Vendetta352@inbox.lv
#440 [07:35] <Andrio> kennymister333, it's possible your account was stolen
#441 [07:35] <Andrio> ??> wTimoty info/MCLeaks
#442 [07:35] <Mightyena> wTimoty: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#443 [07:35] <Mightyena> wTimoty: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#444 [07:35] <Andrio> ??> wTimoty win/hosts/edit
#445 [07:35] <Mightyena> wTimoty: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#446 [07:35] <Mightyena> wTimoty: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#447 [07:35] <kennymister333> Idk . I didnt play on this account like 3years or maybe more
#448 [07:36] <kennymister333> And now i can play only demo
#449 [07:36] <Andrio> ??> kennymister333 account/send-email
#450 [07:36] <Mightyena> kennymister333: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#451 [07:36] <Mightyena> kennymister333: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#452 [07:37] * therapix [webchat@89.188.5.11] has joined #minecrafthelp
#453 [07:37] <kennymister333> I bought this account from g2a
#454 [07:37] <therapix> Sorry Greymagic27, got disconnected.
#455 [07:37] <therapix> --> Wrong Minecraft username, email, or password
#456 [07:38] <therapix> Greymagic27 When I bought minecraft back then, you only needed a username, email wasn't required
#457 [07:38] <theonemadlad> It's not trustworthy to purchase accounts from other vendors other than Minecraft.net. The seller may have given you incorrect log in information on purpose. Try to let the seller know about this issue, kennymister333.
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#464 [07:43] <wTimoty> Mightyena Ok I'm done, what do I need to do now?
#465 [07:44] <wTimoty> now?
#466 [07:46] <wTimoty> what do I need to od next?
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#468 [07:51] * napoli4ever [webchat@93-36-223-82.ip62.fastwebnet.it] has joined #minecrafthelp
#469 [07:51] <Nandoo27> hello,i have a problema when i vhange versión of minecraft the game dont responds
#470 [07:52] * snorcan [webchat@78.161.166.71.dynamic.ttnet.com.tr] has joined #minecrafthelp
#471 [07:52] * mindkeep [~mindkeep@c-24-8-35-127.hsd1.co.comcast.net] has quit. (Ping timeout: 198 seconds)
#472 [07:52] <snorcan> hello i lost my e mail and i dont remember my account name
#473 [07:52] <napoli4ever> salve,ho un problema,ho acquistato da poco minecraft premium e non mi fa accedere
#474 [07:53] <snorcan> i changed my computer so i am not able to reach my old e mail and also minecraft account
#475 [07:54] <snorcan> i remember my security questions a bit
#476 [07:54] <snorcan> what can i do now
#477 [07:54] <snorcan> to get my account back
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#480 [07:59] * ReComicsJE [webchat@190.130.66.46] has joined #minecrafthelp
#481 [08:00] <wTimoty> Hello, I can't login into my minecraft account that I recently bought, when my friend try to log in it worked but when i want to connect me on my pc then it doesn't. can you help me out please I want to play minecraft badly snif.
#482 [08:04] * scott [webchat@fp9f1ce917.tkyc624.ap.nuro.jp] has quit. (Quit: webchat.esper.net)
#483 [08:07] <wTimoty> Hello, I can't login into my minecraft account that I recently bought, when my friend try to log in it worked but when i want to connect me on my pc then it doesn't. can you help me out please I want to play minecraft badly snif.
#484 [08:08] <ReComicsJE> hello, I bougth a subscription to a realms since yesterday and it still says that it can´t be created yet... this was the product I boug: realms 1 month suscription : you + 10 friends. payment completed
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#487 [08:11] * Justinjcordeiro [webchat@ool-4575be03.dyn.optonline.net] has quit. (Client Quit)
#488 [08:11] <Greymagic27> ??> ReComicsJE account/send-email
#489 [08:11] <Mightyena> ReComicsJE: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#490 [08:11] <Mightyena> ReComicsJE: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#491 [08:12] * justinjcordeiro [webchat@ool-4575be03.dyn.optonline.net] has joined #minecrafthelp
#492 [08:13] <wTimoty> Hello, I can't login into my minecraft account that I recently bought, when my friend try to log in it worked but when i want to connect me on my pc then it doesn't. can you help me out please I want to play minecraft badly snif.
#493 [08:13] <wTimoty> Mightyena can you help me further
#494 [08:13] <Greymagic27> wTimoty, Hey. Let's make sure that nothing on your PC is causing the issue. HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Follow the steps which Mightyena will send below:
#495 [08:13] <Greymagic27> ??> wTimoty tools/hjt
#496 [08:13] <Mightyena> wTimoty: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#497 [08:13] <Mightyena> wTimoty: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#498 [08:14] <wTimoty> https://paste.ubuntu.com/p/tpbbhyzHCx/
#499 [08:15] <Greymagic27> ??> wTimoty win/hosts/edit
#500 [08:15] <Mightyena> wTimoty: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#501 [08:15] <Mightyena> wTimoty: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#502 [08:15] <Greymagic27> wTimoty, Remove any entry containing the word mojang - Save the file by pressing CTRL+S then change your minecraft password
#503 [08:15] <justinjcordeiro> Hello I was wondering if there was a way to raise the height limit in Minecraft because I almost finished a tall skyscraper and then it stomped working so if there’s a way to raise the height limit please tell me how please? If there is not a way is it something you guys can work on soon?
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#508 [08:19] * Flex [webchat@109.246.19.194] has joined #minecrafthelp
#509 [08:19] <Flex> Hey
#510 [08:19] <Greymagic27> Flex, Hey. How can we help?
#511 [08:20] <Flex> i remember my minecraft user but not my email. I logged on and downloaded the client on my laptop a few months back, now trying to do same on my new PC and cant log in
#512 [08:20] <Greymagic27> Flex, Have you tried to reset your email?
#513 [08:20] <Flex> any way I can get the account details? Ive requested pw change but no emails have come through
#514 [08:20] <Flex> how do i reset email
#515 [08:20] <Greymagic27> ??> Flex account/reset/email
#516 [08:20] <Greymagic27> ??> Flex account/reset-email
#517 [08:20] <Mightyena> Flex: You can reset your Mojang account email by going here: https://account.mojang.com/changeemail/request
#518 [08:20] <Flex> i cant log into my mojang account
#519 [08:21] <Flex> i dont know the email for it
#520 [08:21] <Greymagic27> Flex, But if you're not getting any system emails it's unlikely you'll get the request. Here's some information on why you may not be getting the emails.
#521 [08:21] <Flex> i know my minecraft user
#522 [08:21] <Greymagic27> ??> Flex account/email-missing
#523 [08:21] <Mightyena> Flex: If you are not getting emails from Mojang, please read this article for common reasons for that: https://help.mojang.com/customer/portal/articles/542001-cannot-get-mojang-system-emails
#524 [08:21] <Mightyena> Flex: Please be aware that emails can take up to two hours to arrive. Some ISP email providers like AOL, Comcast, Gmx and General-purpose email providers like Hotmail have known issues with dropping Mojang emails. If you use one of those, use another provider like Gmail.
#525 [08:21] <Mightyena> Flex: If none of this helps, you may need to contact Mojang. If you do, make sure you receive a confirmation email after sending an account support request.
#526 [08:21] * wTimoty [webchat@61.149-129-109.adsl-dyn.isp.belgacom.be] has quit. (Quit: webchat.esper.net)
#527 [08:25] <Flex> where can i contact mojang
#528 [08:26] <Greymagic27> ??> Flex account/send-email
#529 [08:26] <Mightyena> Flex: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#530 [08:26] <Mightyena> Flex: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#531 [08:27] <Flex> june 29th, woow
#532 [08:27] <Flex> ty for help
#533 [08:27] <Greymagic27> Flex, No problem. Enjoy the rest of your day!
#534 [08:27] * luke [webchat@c-76-107-175-146.hsd1.ms.comcast.net] has joined #minecrafthelp
#535 [08:34] * XzfedezX [webchat@37.32.86.243] has joined #minecrafthelp
#536 [08:35] <XzfedezX> minecraft tells me invalid email or password
#537 [08:35] <Greymagic27> ??> XzfedezX tools/hjt
#538 [08:35] <Mightyena> XzfedezX: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#539 [08:35] <Mightyena> XzfedezX: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#540 [08:36] * _Misiaczek_ [webchat@89-77-10-245.dynamic.chello.pl] has joined #minecrafthelp
#541 [08:37] <XzfedezX> Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com
#542 [08:38] <XzfedezX> minecraft tells me invalid email or password
#543 [08:38] <Greymagic27> XzfedezX, Please follow the steps Mightyena sent above. HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information.
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#546 [08:39] * abbyoe [webchat@d108-173-94-148.abhsia.telus.net] has quit. (Quit: webchat.esper.net)
#547 [08:43] * Will [webchat@217-155-193-67.dsl.in-addr.zen.co.uk] has joined #minecrafthelp
#548 [08:44] * SlenderPanda [webchat@47-219-207-234.lfkncmta01.res.dyn.suddenlink.net] has joined #minecrafthelp
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#550 [08:44] <SlenderPanda> so is the login screen just blank on minecraft.net for anybody
#551 [08:46] * _Misiaczek_ [webchat@89-77-10-245.dynamic.chello.pl] has joined #minecrafthelp
#552 [08:48] <_Misiaczek_> I have a problem regarding gambling the game when I start the game it is in the window there is no answer then when I turn it off it shows that an error occurred while starting the game and the error is called Process crashed with exit code -805306369 and I have no idea what to do with it
#553 [08:48] * xsiggy [webchat@astound-64-85-227-11.ca.astound.net] has joined #minecrafthelp
#554 [08:48] <Greymagic27> SlenderPanda, Hey. This could be down to programs on your PC blocking you from logging in. Let's make sure this isn't the case by getting a list of running programs. HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Follow the steps which Mightyena will send below:
#555 [08:48] <Greymagic27> ??> SlenderPanda tools/hjt
#556 [08:48] <Mightyena> SlenderPanda: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#557 [08:48] <Mightyena> SlenderPanda: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#558 [08:49] <Greymagic27> ??> _Misiaczek_ av/adwcleaner
#559 [08:49] <Mightyena> _Misiaczek_: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#560 [08:49] <Mightyena> _Misiaczek_: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#561 [08:50] * SlenderPanda [webchat@47-219-207-234.lfkncmta01.res.dyn.suddenlink.net] has quit. (Quit: webchat.esper.net)
#562 [08:50] <xsiggy> Minecraft.net will not let me login it just sits there it doesn't even give me an error code
#563 [08:50] <Greymagic27> ??> xsiggy tools/hjt
#564 [08:50] <Mightyena> xsiggy: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#565 [08:50] <Mightyena> xsiggy: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#566 [08:51] * ericdiedrich [webchat@51.219.209.138] has joined #minecrafthelp
#567 [08:51] <ericdiedrich> Hi anyone available to help
#568 [08:52] <Greymagic27> ericdiedrich, Hey. What's the problem?
#569 [08:52] * xsiggy [webchat@astound-64-85-227-11.ca.astound.net] has quit. (Client Quit)
#570 [08:53] <ericdiedrich> hey there
#571 [08:54] <ericdiedrich> i just recently bought a new mc account and im getting the login failed, i waited 24h reset password and still wont let me on
#572 [08:54] * _Misiaczek_ [webchat@89-77-10-245.dynamic.chello.pl] has quit. (Quit: webchat.esper.net)
#573 [08:56] <Greymagic27> ericdiedrich, Hey. Let's make sure that nothing on your PC is causing the issue
#574 [08:56] <Greymagic27> ??> ericdiedrich tools/hjt
#575 [08:56] <Mightyena> ericdiedrich: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#576 [08:56] <Mightyena> ericdiedrich: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#577 [08:58] <ericdiedrich> currently at work and not on my home machine i will run them when i get back tonight, i dont think ive got anything that is messing around with it i reinstalled mc too
#578 [08:58] <Greymagic27> ericdiedrich, Alright. I may be gone by the time you get back from work depending what time that is. But another volunteer may be here to help you
#579 [08:59] <ericdiedrich> awesome thanks ill have a look in a couple hours
#580 [08:59] <ericdiedrich> do you maybe have a link to where i can email support or submit a ticket?
#581 [09:00] <Greymagic27> ericdiedrich, I do. Although I'd like to rule out the possibility of software causing the issue before you email mojang. If it does turn out to be software then it will be one less email for mojang to surf through
#582 [09:02] <ericdiedrich> yeah understanable i just wanted to send them a message because i tried their fix and it didnt work for me
#583 [09:02] * McCraftyEngineer [webchat@c-98-206-236-221.hsd1.il.comcast.net] has joined #minecrafthelp
#584 [09:03] <McCraftyEngineer> Hello i need help loging in i know my pass and email but it says invaild password i am wondering if it got hacked or?
#585 [09:04] <Greymagic27> McCraftyEngineer, Hey. Let's make sure that nothing on your PC is blocking you from logging in. HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Follow the steps which Mightyena will send below:
#586 [09:04] <Greymagic27> ??> McCraftyEngineer tools/hjt
#587 [09:04] <Mightyena> McCraftyEngineer: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#588 [09:04] <Mightyena> McCraftyEngineer: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#589 [09:04] * _Misiaczek_ [webchat@89-77-10-245.dynamic.chello.pl] has joined #minecrafthelp
#590 [09:05] <McCraftyEngineer> are you sure it wont do anything to my computer?
#591 [09:05] <Greymagic27> McCraftyEngineer, I'm sure. It's perfectly safe
#592 [09:06] <McCraftyEngineer> Okay i will do it
#593 [09:07] * _Misiaczek_ [webchat@89-77-10-245.dynamic.chello.pl] has quit. (Client Quit)
#594 [09:09] <McCraftyEngineer> how would i run it as administraor lol i not used to doing this
#595 [09:10] <Greymagic27> McCraftyEngineer, Go into where the file is downloaded and right click the .exe
#596 [09:10] <Greymagic27> You'll see a 'run as administrator' option
#597 [09:13] <McCraftyEngineer> i clicked it and it says let hijhack whatever to change stuff to your computer and the administraor thing didnt pop up
#598 [09:13] <Greymagic27> McCraftyEngineer, Close the tool and right click the .exe in your downloads folder
#599 [09:13] <Greymagic27> http://prntscr.com/oyozbt
#600 [09:14] <McCraftyEngineer> ok yes i press it but then it says the accept thing and it says already running
#601 [09:15] <Greymagic27> McCraftyEngineer, Go into task manager --> More details --> Click the 'details' tab --> Find hijackthis.exe and click 'end task'
#602 [09:15] <McCraftyEngineer> ok
#603 [09:15] <McCraftyEngineer> then i paste the stuff in the notepad? that pops up
#604 [09:15] <Greymagic27> McCraftyEngineer, Yep. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#605 [09:16] * Oddoblix [webchat@cpe-24-74-57-199.carolina.res.rr.com] has joined #minecrafthelp
#606 [09:17] <McCraftyEngineer> i press run as admin but it keeps taking me to hihack and i ended in task manager
#607 [09:17] <Greymagic27> McCraftyEngineer, Can you send a screenshot of what it says when you run it as administrator?
#608 [09:17] <Greymagic27> ??> McCraftyEngineer imgur
#609 [09:17] <Mightyena> McCraftyEngineer: Imgur is an image hosting website at https://www.imgur.com where you can upload screenshots, etc for free, no need to register. Click the cloud/arrow at the top, and use the interface to pick an image from your computer, click "Start Upload", then give us the URL you are taken to.
#610 [09:18] <Oddoblix> so my minecraft version is stuck on 1.14.4 and wont update to 1.15.
#611 [09:18] <McCraftyEngineer> i will try to send a pic
#612 [09:18] * lin [webchat@217-208-159-54-no272.tbcn.telia.com] has joined #minecrafthelp
#613 [09:18] <Greymagic27> Oddoblix, Hey. 1.15 isn't a version just yet. But there is a snapshot which includes new features such as bees
#614 [09:19] <Greymagic27> Oddoblix, This tutorial may help if you don't know how to enable snapshots: https://scottishcrafter.com/?p=287
#615 [09:19] <Oddoblix> Cool, thanks!
#616 [09:19] <lin> hi my game keeps crashing after a couple seconds of opening my game is my computer jst too slow? how do i know
#617 [09:20] <Greymagic27> ??> lin launcher/log-txt
#618 [09:20] <Mightyena> lin: We need to see your full launcher log, which is created in the game directory.
#619 [09:20] <Mightyena> lin: First open your .minecraft folder (If you don't know how to get there, ask), then try to launch the game. Then in the .minecraft folder open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#620 [09:20] <lin> yes i dont know how
#621 [09:20] <McCraftyEngineer> can i just tell you what it says bc i cant do a pic bc it stays on one part and has yes or no :/
#622 [09:20] <Greymagic27> ??> lin win/.minecraft
#623 [09:20] <Mightyena> lin: To get at Minecraft's locally stored files on Windows, press Win+R, and in the window that appears, type %AppData%\.minecraft and click OK.
#624 [09:20] <Greymagic27> McCraftyEngineer, Go ahead
#625 [09:22] <McCraftyEngineer> it says let hijhack access to your computer and then i press yes and it brings me to when you first open up hihack and i press administrator
#626 [09:22] * Oddoblix [webchat@cpe-24-74-57-199.carolina.res.rr.com] has quit. (Quit: webchat.esper.net)
#627 [09:22] <McCraftyEngineer> pressed*
#628 [09:22] <Greymagic27> McCraftyEngineer, Are you launching it as administrator? By right clicking it in the downloads folder and selecting 'run as administrator' ?
#629 [09:23] <McCraftyEngineer> yes
#630 [09:23] <Greymagic27> McCraftyEngineer, Alright. When you load it up what options do you get?
#631 [09:24] <McCraftyEngineer> do a system scan and save log thing
#632 [09:24] <Greymagic27> McCraftyEngineer, Click that then follow the steps from here: After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#633 [09:26] <McCraftyEngineer> how would i add the paste in the thing it has all 023 am i doing it right?
#634 [09:26] * hamza [webchat@217-102-163-189.cable.dynamic.v4.ziggo.nl] has joined #minecrafthelp
#635 [09:26] <hamza> hello
#636 [09:26] <hamza> can someone help me
#637 [09:26] <Greymagic27> McCraftyEngineer, Put everything that's in the notepad file into the box marked 'content' and a random name in 'poster'. Then click 'paste!' and send the URL you get redirected to
#638 [09:26] <Greymagic27> hamza, Hey. What's the problem?
#639 [09:27] <hamza> look if i want to login into minecraft it says wrong email or password but on the website on mobile it works
#640 [09:27] <hamza> but on my laptop dont
#641 [09:27] <Greymagic27> ??> hamza tools/hjt
#642 [09:27] <Mightyena> hamza: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#643 [09:27] <Mightyena> hamza: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#644 [09:28] <McCraftyEngineer> ok i can not find content
#645 [09:28] <hamza> what do i need to do
#646 [09:28] <lin> https://paste.ubuntu.com/
#647 [09:28] <lin> is this the correct way to do it
#648 [09:28] <Greymagic27> lin, Make sure to press the 'paste!' button
#649 [09:28] <lin> this is all that happens
#650 [09:29] <Greymagic27> hamza, Follow the steps Mightyena sent
#651 [09:29] <McCraftyEngineer> ok i trying to find content but theres so many files
#652 [09:29] <hamza> oke
#653 [09:29] <lin> https://paste.ubuntu.com/
#654 [09:29] * N0o_ [webchat@77.30.218.227] has joined #minecrafthelp
#655 [09:29] <Greymagic27> McCraftyEngineer, http://prntscr.com/oyp9gz
#656 [09:30] <lin> i dont know why this doesnt work
#657 [09:30] <McCraftyEngineer> nope do not see that
#658 [09:30] <Greymagic27> McCraftyEngineer, What do you see?
#659 [09:30] * N0o_ [webchat@77.30.218.227] has quit. (Client Quit)
#660 [09:30] <McCraftyEngineer> boxs with numbers next to them like 018 023 and stuff
#661 [09:31] * hamza [webchat@217-102-163-189.cable.dynamic.v4.ziggo.nl] has quit. (Client Quit)
#662 [09:31] <Greymagic27> McCraftyEngineer, Do you have a URL like this? https://paste.ubuntu.com/p/cncKvV4g2a/
#663 [09:31] <McCraftyEngineer> no
#664 [09:32] <Greymagic27> McCraftyEngineer, Copy everything from the notepad file, put the log on paste.gg and give us the link.
#665 [09:32] <McCraftyEngineer> k
#666 [09:33] * Missamiss [webchat@142-165-85-108.umts.hsdb.sasknet.sk.ca] has joined #minecrafthelp
#667 [09:33] <lin> https://paste.ubuntu.com/p/hzYCFDt52S/
#668 [09:34] <McCraftyEngineer> should i add as dile or submit anonymously?
#669 [09:34] <McCraftyEngineer> those are my choices
#670 [09:34] <Greymagic27> McCraftyEngineer, Submit anonmously
#671 [09:34] <Missamiss> I'm trying to buy an account for my daughter and it says my order request is invalid. What should I do?
#672 [09:34] <McCraftyEngineer> now should i copythe link to the website?
#673 [09:35] <Greymagic27> McCraftyEngineer, Yes please. Once you've submitted it send the URL you have
#674 [09:35] <Greymagic27> Missamiss, Hey. What's the exact message it gives you?
#675 [09:35] <Missamiss> Your order request is invalid and can't be processed. Please try again or contact customer support.
#676 [09:35] <Missamiss> IllegalArgumentException: Client fingerprint is required.
#677 [09:36] <Greymagic27> Missamiss, Can I confirm, are you buying it from minecraft.net?
#678 [09:36] <Missamiss> Yes
#679 [09:36] <Greymagic27> ??> Missamiss account/send-email
#680 [09:36] <Mightyena> Missamiss: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#681 [09:36] <Mightyena> Missamiss: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#682 [09:36] <McCraftyEngineer> https://paste.gg/p/anonymous/25027243a8374fdab125545b717eb361 here ya go
#683 [09:37] <McCraftyEngineer> so?
#684 [09:37] <Missamiss> I did send them an email, but I don't have a Transaction ID yet because it hasn't let me get that far. (I read that they email you the transaction ID after you make a purchase.)
#685 [09:38] <Greymagic27> Missamiss, Yea. You'd get that after purchasing the game
#686 [09:38] <Greymagic27> McCraftyEngineer, I don't see anything there that would cause an issue. Have you emailed mojang?
#687 [09:39] <McCraftyEngineer> yes and they havent responded to me
#688 [09:39] <Greymagic27> McCraftyEngineer, Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: https://help.mojang.com/customer/portal/articles/359446
#689 [09:39] <McCraftyEngineer> :/ its been a month
#690 [09:39] <Missamiss> My daughter is taking an OutSchool course on Saturday to learn how to make mini games in Minecraft. If they are only answering questions from June 29th, I won't be able to get her an account by Saturday. Any advice?
#691 [09:40] <McCraftyEngineer> so i have to contact them again .0.
#692 [09:40] <Greymagic27> Missamiss, Do you, or your daughter, have any friends who own the game?
#693 [09:40] <Greymagic27> McCraftyEngineer, No. Wait for a reply on the first email you sent
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#696 [09:42] <lin> hey i think this link should work know what is the next step for me after doing this?
#697 [09:42] * McCraftyEngineer [webchat@c-98-206-236-221.hsd1.il.comcast.net] has joined #minecrafthelp
#698 [09:42] <lin> https://paste.ubuntu.com/p/hzYCFDt52S/
#699 [09:42] <Missamiss> My older daughter has an account. We tried getting another account before, but my husband had problems getting another one, so we have just been using my older daughter's account. The kids LOVE Minecraft and I would like to pay Minecraft, but I can't if it won't work. Is that the only option? To just keep using my older daughter's account?
#700 [09:43] <Greymagic27> Missamiss, Until mojang reply, yes
#701 [09:43] <McCraftyEngineer> ok i hate that i have to wait for mojang to contact me again i waited a month to fix the problem :/
#702 [09:43] <McCraftyEngineer> welp
#703 [09:43] <Greymagic27> ??> lin tools/hjt
#704 [09:43] <Mightyena> lin: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#705 [09:43] <Mightyena> lin: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#706 [09:43] <Greymagic27> ??> lin win/dxdiag
#707 [09:43] <Mightyena> lin: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#708 [09:43] <Missamiss> Ok. I guess I don't need to feel guilty about not paying them more then :) Thanks for your help!
#709 [09:44] <Greymagic27> Missamiss, No problem :D Enjoy the rest of your day!
#710 [09:44] <Missamiss> Thanks. You too!
#711 [09:44] <McCraftyEngineer> :/
#712 [09:45] <McCraftyEngineer> i appreciate your time helping me greymagic27 have a good day
#713 [09:45] <Greymagic27> McCraftyEngineer, You as well!
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#715 [09:47] <lin> https://paste.ubuntu.com/p/JX78Gt4Dn2/
#716 [09:49] <lin> should i do both
#717 [09:50] <lin> i have done the hijackthis should i send thw other one as well
#718 [09:50] <lin> my computer is set to swedish so some of it is in swedish in the other one
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#721 [10:01] <MonicaAbra> My launcher won't boot and just show me a white screen. I bought a MacBook Air yesterday so I don't know what to do.
#722 [10:01] <GULTISSEMAND> HOW DO YOU REFUND MINECRAFT
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#727 [10:11] <Trick2rekt> i have a problem... i dont play mc since 2 years i think and now i dont know the email also the passw.. i know that my nickname was: Trick2rekt
#728 [10:12] <Andrio> ??> Trick2rekt account/forgot-email
#729 [10:12] <Mightyena> Trick2rekt: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#730 [10:13] <Trick2rekt> y but my previus email now is blocked
#731 [10:13] <Trick2rekt> i have a new email so i cannot connect to the previous em
#732 [10:18] <Trick2rekt> i dunno what to do if there is a solution
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#736 [10:28] <Jaden_G> hello I need some help if someone is around
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#738 [10:28] <Stube> When i join my friends realm after about 30sec (rarely longer) i get an error called Internal Exception: javaIOException: An existing connection was forcibly closed by the remote host. Iv tried to look for fixes on the internet but none have worked
#739 [10:29] <Jaden_G> My brother changed my name on my account to get me banned from the only server I play on, Is there a way to undo the unauthorized change?
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#742 [10:30] <ihmeheepo> My friend cant join my minecraft realms or i mean he can but when he joins he freezes and gets disconnected
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#750 [10:51] * Mike0 [webchat@5634cb80.rev.stofanet.dk] has joined #minecrafthelp
#751 [10:52] <Mike0> Hey, i cant remember my username, i buyed minecraft many years ago and want to play it agian :P I found out minecraft account changed to mojanng, but i cant get my old game back. and mojang doesnt respond on email
#752 [10:53] * Hendrik [webchat@ip503d17b7.speed.planet.nl] has joined #minecrafthelp
#753 [10:53] <Hendrik> heyo
#754 [10:54] <Hendrik> So... I made minecraft accounts long ago and forgot the email and username, am i fucked?
#755 [10:54] <Absol> Hendrik: Please keep it civil
#756 [10:55] <Mike0> got same problem
#757 [10:55] <Mike0> and mojang doesnt respond
#758 [10:56] <Mike0> i got email but no username, and cant make mojang account
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#761 [11:03] <UnashamedSpace> I would like to know what the pre-registration requirements for the "Minecraft Earth" app are. As I read on the site, my device should be compatible (I have an Honor play updated to android 9 and received confirmation of compatibility with augmented reality from a chat with huawei) but google play gives me the app as not compatible
#762 [11:04] * Dick [webchat@82-69-81-100.dsl.in-addr.zen.co.uk] has joined #minecrafthelp
#763 [11:04] * Absol kicked Dick from #minecrafthelp (Reason: ick :Keep it civilized, you are just a human being)
#764 [11:04] * Absol kicked Dick from #minecrafthelp (Reason: ick :Keep it civilized, you are just a human being)
#765 [11:05] * UnashamedSpace [webchat@host189-156-dynamic.19-87-r.retail.telecomitalia.it] has left #minecrafthelp
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#768 [11:13] * tropper [webchat@174.red-88-18-50.staticip.rima-tde.net] has joined #minecrafthelp
#769 [11:13] <tropper> hola
#770 [11:13] <tropper> hola
#771 [11:13] <tropper> ?
#772 [11:17] * Molda22 [webchat@164.215.113.118] has joined #minecrafthelp
#773 [11:19] <Molda22> Hi, is there a way to force getting email with password recovery? I haven't played Minecraft for many years and i forgot my password. But i have been trying for week and no matter how many times i try i never recieve the email with password recovery. i checked spam folders, everything. Since Mojang support are not responding, is the only option to
#774 [11:19] <Molda22> play minecraft to buy new game and make new account? thanks
#775 [11:20] * plzhelp [webchat@139.28.216.197] has joined #minecrafthelp
#776 [11:20] <plzhelp> hello
#777 [11:21] * Galaxy_2Alex [~Odysseius@cpc104498-sgyl40-2-0-cust162.18-2.cable.virginm.net] has joined #minecrafthelp
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#779 [11:22] * Activated113 [webchat@185-233-26-137.fiberlink.pl] has joined #minecrafthelp
#780 [11:23] <Activated113> Hello!
#781 [11:23] <Activated113> I redeemed my minecraft windows 10 on a old microsoft account i dont have access to anymore. Is there any way to get a new code?
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#787 [11:31] <Olivia> hello, i cannot log into my minecraft account as i no longer remember my username or password
#788 [11:31] <maxpet> Hello i bought minecraft back into 2011 directly from minecraft, now i cant log in cause i forget my password over all these years and i dont get a email to reset my password
#789 [11:31] <Olivia> yes i have the same issue
#790 [11:32] * GIGEL [webchat@188-25-149-189.rdsnet.ro] has joined #minecrafthelp
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#793 [11:33] <Slicersnake2> Can anyone help me migrate accounts when i dont know my old account email
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#795 [11:34] <GIGEL> MY FRIEND gave me hi old minecraft account and im trying to get a skin but when i enter i receive questions about girlfriends and that things. I want to skip them but i cant...
#796 [11:39] * iTzEraxx [webchat@pD9ECA981.dip0.t-ipconnect.de] has joined #minecrafthelp
#797 [11:39] <iTzEraxx> i have forgot my emal
#798 [11:39] <iTzEraxx> email
#799 [11:40] * KidInFog [webchat@89-77-126-52.dynamic.chello.pl] has joined #minecrafthelp
#800 [11:41] <iTzEraxx> hello?
#801 [11:41] <KidInFog> hi
#802 [11:41] <iTzEraxx> i have a problem with my account
#803 [11:41] * ImLSoMuch [webchat@host66-223-static.27-87-b.business.telecomitalia.it] has joined #minecrafthelp
#804 [11:41] * KidInFog [webchat@89-77-126-52.dynamic.chello.pl] has quit. (Client Quit)
#805 [11:41] <ImLSoMuch> Help
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#808 [11:42] * foxinfog [webchat@89-77-126-52.dynamic.chello.pl] has joined #minecrafthelp
#809 [11:43] <ImLSoMuch> Write me on telegram @NoNameNoLife help me
#810 [11:43] <ImLSoMuch> Or discord
#811 [11:43] * Lord_of_Life_ [~Lord@46.217.56.27] has joined #minecrafthelp
#812 [11:44] <ImLSoMuch> NoNameNoLife#4164
#813 [11:44] * tumbleweed [~bildramer@athedsl-361721.home.otenet.gr] has joined #minecrafthelp
#814 [11:44] <ImLSoMuch> Please..
#815 [11:44] * foxinfog [webchat@89-77-126-52.dynamic.chello.pl] has quit. (Client Quit)
#816 [11:44] * bildramer [~bildramer@athedsl-361768.home.otenet.gr] has quit. (Ping timeout: 206 seconds)
#817 [11:45] * Lord_of_Life [~Lord@46.217.56.27] has quit. (Ping timeout: 190 seconds)
#818 [11:45] <ImLSoMuch> Or instagram @sei_cancerogeno
#819 [11:45] * KierWilsno [webchat@195.224.143.102] has joined #minecrafthelp
#820 [11:45] <ImLSoMuch> I wait bye..
#821 [11:45] <KierWilsno> Hello
#822 [11:45] <ImLSoMuch> Ehii
#823 [11:45] <KierWilsno> Mojong no send me email
#824 [11:45] <KierWilsno> for accouint recovery
#825 [11:46] <ImLSoMuch> Look spam
#826 [11:46] <ImLSoMuch> Look spam email
#827 [11:46] * Arodriguez [webchat@104-52-241-198.lightspeed.sndgca.sbcglobal.net] has joined #minecrafthelp
#828 [11:46] <KierWilsno> not there
#829 [11:46] <KierWilsno> account is old af
#830 [11:46] <ImLSoMuch> Mh
#831 [11:46] * foxinfog [webchat@89-77-126-52.dynamic.chello.pl] has joined #minecrafthelp
#832 [11:46] <KierWilsno> Help pls
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#834 [11:47] <Arodriguez> I' having trouble launching my game, it keeps saying "unable to save download"
#835 [11:47] <Molda22> <> Hi, is there a way to force getting email with password recovery? I haven't played Minecraft for many years and i forgot my password. But i have been trying for week and no matter how many times i try i never recieve the email with password recovery. i checked spam folders, everything. Since Mojang support are not responding, is the only option
#836 [11:47] <Molda22> to play minecraft to buy new game and make new account? thanks
#837 [11:47] <ImLSoMuch> I go staffer write me i ha ve problem with change e-mail,write me on telegram @NoNameNoLife or discord NoNameNoLife#4164 or instagram @sei_cancerogeno i wait bye
#838 [11:48] * ImLSoMuch [webchat@host66-223-static.27-87-b.business.telecomitalia.it] has quit. (Quit: webchat.esper.net)
#839 [11:49] <Arodriguez> I have uninstalled and tried everything but when I go to the launcher it keeps saying "unable to save download" followed by "Error details: The process cannot access the file because it is being used by another process."
#840 [11:49] <Arodriguez> would anyone be able to help
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#844 [11:54] <alex6> hello I am trying to launch Minecraft nut it keeps saying "Unable to save download" and "Error details: The process cannot access the file because it is being used by another process."
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#849 [11:59] <foxinfog> hi, so I have this problem that I don't know what to do: I haven't played minecraft for a long time and wanted to play (my game was bought i think 11 or 12 years ago from the original website), I had some issues with migrating to mojang account and now my account is migrated but i don't have my game on like i never bought it (which i did long tim
#850 [11:59] <foxinfog> e ago) is there anything i can do to get my game back? I have written to mojang support bu they haven't answerd. I don't know what to do and i can't get my transaction ID because it was to long ago. pls help
#851 [11:59] <Crimson> Hello hope your having a great day, I have a problem loging into the Minecraft launcher. I am using the correct credentials and I reinstalled the so it has no Mods.
#852 [12:00] <Crimson> You probably need to buy another copy of the game
#853 [12:00] <Crimson> thats what I did
#854 [12:01] * rosethekill3r [webchat@cpc69973-sand12-2-0-cust14.16-1.cable.virginm.net] has joined #minecrafthelp
#855 [12:02] <Crimson> hello
#856 [12:04] <rosethekill3r> I made my account when I was younger, creating a new email address to make it. The passwords for the email and such were all saved on a memo on my pc, which now no longer works, so I've lost it. I have the email address, the minecraft password and the answer to one of the security questions, but I completely forgot the other two and have no way to
#857 [12:04] <rosethekill3r> access my email without a password or backup account. Is there anything I can do to access my account and change my skin?
#858 [12:06] * TheLen [webchat@196.61.106.222] has joined #minecrafthelp
#859 [12:06] <rosethekill3r> I know the notice says I can't get help on this but I don't know how to talk to mojang support in the first place
#860 [12:06] <TheLen> Hey, I cant login to minecraft. It says there is a invalid email or password and i have tried resetting it and i have waited 1 hour
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#863 [12:17] * dertyteck09 [webchat@217-209-29-33-no540.tbcn.telia.com] has joined #minecrafthelp
#864 [12:17] <dertyteck09> hello
#865 [12:19] <dertyteck09> when i press the login button then it doesnt do anything. im spaming the button but it doesnt do anything
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#867 [12:33] <nana> Hello
#868 [12:33] <nana> I have bought the game, I have downloaded the minecraft launcher, but when I click on the "play" button the launcher keeps telling me that there is an error called "patchy-1.1.jar" so what should I do to fix it?
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#870 [12:44] * asdf [~asdf@67.142.112.101] has quit. (Read error: Connection reset by peer)
#871 [12:44] * ericdiedrich [webchat@027c8a16.bb.sky.com] has joined #minecrafthelp
#872 [12:44] <ericdiedrich> hey anyone available to help
#873 [12:45] <ericdiedrich> greymagic still here?
#874 [12:45] * asdf [~asdf@67.142.112.101] has joined #minecrafthelp
#875 [12:46] <ericdiedrich> anyone here to look over my log file from hijackthis
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#879 [12:49] <Lucky> when i try to login to the minecraft launcher it says to make sure that i am online and if my acount got created after 2012 use email. i created this minecraft acount the day before yesterday and no matter how much i try to login it says the same thing. i double checked to see if it was correct and it works. please fix this
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#882 [12:52] <Cain> When i migrated my account i used the wrong email is there any way i can change this?
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#884 [13:00] <MasterBeelzebu> Hi¡
#885 [13:00] <MasterBeelzebu> anyone here?
#886 [13:00] <MasterBeelzebu> anyone here?
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#890 [13:04] <grabielbozonaro> bom dia
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#896 [13:12] <asd> Hi! I can't log in to my minecraft account on the website or on the launcher on computer. However, i can do it with my phone? Is this a common issue and can i do anything but wait?
#897 [13:12] <Josh8> Hello there, I am trying to create a minecraft account and it says registration invalid. I'm trying this on 'minecraft.net'. Please can someone assist me with this.
#898 [13:13] <Josh8> @asd all you can do is wait.
#899 [13:14] * Zbychu [webchat@89-64-49-136.dynamic.chello.pl] has joined #minecrafthelp
#900 [13:16] <Zbychu> How do I relocate more ram to miniecraft (/enter advanced settings) with new launcher?
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#904 [13:21] <tyler6> Hello, the launcher won't launch the 1.14.4 vanilla version of minecraft, it is unchanged and as i said, vanilla. The report says "The process cannot access the file because it is being used by another process" and after following the guide made by mojang it has not gone away and the problem still occurs. What can i do?
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#911 [13:41] <lola5> help i can not log in on the website from the pc but from my phone i can log in
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#913 [13:47] <Subdane> Good evening. I would like to change my skin, but to do that. I need to log in. All of the passwords I have, does not work. I do not get an email when I prompt to reset password. I do think I have merged my account... I dont think. I bought the game when it was still in early development. So you could say it qualifies as an old account. How can I f
#914 [13:47] <Subdane> ix this?
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#916 [13:49] <gggggggg> i cant load my game at all
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#920 [13:52] <Storux> I cant loggg in
#921 [13:52] <Storux> Hello?
#922 [13:53] <Storux> Hello?
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#925 [14:03] <Dudley> hello when i go to launch minecraft it comes up not responding and i cant get into minecraft
#926 [14:04] * porky [webchat@dynamic-216-6-183-243.ul.warwick.net] has joined #minecrafthelp
#927 [14:04] <porky> hey
#928 [14:04] <porky> i need to redownload minecraft
#929 [14:05] <porky> um?
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#931 [14:06] <porky> hey guys i need to redownoald minecraft even though ive payed for it
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#933 [14:07] <Zbychu> Yea thas how that work
#934 [14:07] <Zbychu> you pay you unlock the download, istal it and log to the launcher
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#939 [14:09] <Subdane> Finally figured out how to access my account, but now the skin I wish to upload is too large.
#940 [14:20] * MKKelvinHK [webchat@162-18-254-113-on-nets.com] has joined #minecrafthelp
#941 [14:21] <MKKelvinHK> hi
#942 [14:21] <asdf> hi
#943 [14:21] <MKKelvinHK> so idk why i got a message for crash report said java.lang.RuntimeException: No OpenGL context found in the current thread.
#944 [14:22] <MKKelvinHK> so i reinstall the game even some forge mod and optifine
#945 [14:22] <asdf> latest snapshot?
#946 [14:22] <MKKelvinHK> nope
#947 [14:22] <MKKelvinHK> 1.7.10 normal version
#948 [14:22] <asdf> we don't assist on mods here, fyi
#949 [14:23] <MKKelvinHK> yea.. but i didn't add any mod
#950 [14:23] <asdf> you need to run vanilla, unmodded, then get your game running. after that you contact the modders
#951 [14:24] <MKKelvinHK> i did
#952 [14:24] <asdf> forge is modding, and even optifine
#953 [14:24] <MKKelvinHK> i know that
#954 [14:24] <asdf> ok
#955 [14:24] <MKKelvinHK> but now i install is vanilla 1.7.10 version
#956 [14:24] <asdf> windows?
#957 [14:24] <MKKelvinHK> yes
#958 [14:25] <asdf> you are using the .msi installer on miecraft.net to install your java?
#959 [14:25] <asdf> if you update your own, you hit java errors
#960 [14:25] <MKKelvinHK> oh
#961 [14:26] <asdf> ??> MKKelvinHK launcher/log-txt
#962 [14:26] <Mightyena> MKKelvinHK: We need to see your full launcher log, which is created in the game directory.
#963 [14:26] <Mightyena> MKKelvinHK: First open your .minecraft folder (If you don't know how to get there, ask), then try to launch the game. Then in the .minecraft folder open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#964 [14:26] <MKKelvinHK> ok
#965 [14:29] <MKKelvinHK> https://paste.ubuntu.com/p/XFXkzsKMFG/
#966 [14:31] * Kingretropixel [webchat@ti0059a400-3693.bb.online.no] has joined #minecrafthelp
#967 [14:31] <Kingretropixel> Hello, are anyone online?
#968 [14:32] <asdf> it is blank?
#969 [14:32] <MKKelvinHK> ?
#970 [14:32] <Kingretropixel> I'm here regarding issues with my server. I recently set up my own Minecraft Java 1.14.4 server but I'm unable to log in. I have set up the run.bat file, filled in the information in the server.properties file, and port forwarded my router, but every time I try to log in all I get is "io.nett.channel.abstractchannel$annotatedconnectexception: conne
#971 [14:32] <Kingretropixel> ction timed out: no further information:"
#972 [14:33] <asdf> nvm
#973 [14:34] <asdf> MKKelvinHK your log shows you using mods
#974 [14:34] <MKKelvinHK> what?
#975 [14:35] <MKKelvinHK> http://prntscr.com/oytjhm
#976 [14:37] <asdf> I would backup your saves / worlds, then uninstall completely, removing the .minecraft folder and uninstalling java. then use just the .msi installer, then put your saves back
#977 [14:37] <MKKelvinHK> ok
#978 [14:38] <asdf> 1.8.9-forge1.8.9-11.15.1.1855\
#979 [14:39] <asdf> why not use the newer versions?
#980 [14:39] <asdf> 1.14.4 is latest release
#981 [14:39] <MKKelvinHK> because i want to use it play server like pvp server
#982 [14:40] <asdf> be careful with old versions, they tend to have bugs that might leave you hackable
#983 [14:41] * jacob [webchat@rvr3538bircheastwifi200.resnet.nmu.edu] has joined #minecrafthelp
#984 [14:41] <asdf> I only use lan server, keep off the wan
#985 [14:42] <asdf> Kingretropixel I haven't used the server enough to recognize that error
#986 [14:42] <asdf> sound like firewall or av
#987 [14:42] <Kingretropixel> firewall?
#988 [14:42] <asdf> ??> Kingretropixel tools/hjt
#989 [14:42] <Mightyena> Kingretropixel: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#990 [14:42] <Mightyena> Kingretropixel: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#991 [14:43] <asdf> something may be blocking connections
#992 [14:43] <jacob> Hi, i had bought minecraft a long time ago but i dont remember the password or the username. i had bought the account on either my moms email or mine i dont remember, is there any way for you to look at records using email? i know i had a registered account.
#993 [14:43] <Kingretropixel> Should I do it while my server is running? It's open right now
#994 [14:44] <asdf> so, probably not server settings, but your network cofig or something on your pc
#995 [14:44] <asdf> sure
#996 [14:44] <asdf> this shows some info on what you're running and a few settings
#997 [14:45] <Kingretropixel> The Hijack.exe tool you mean?
#998 [14:45] <asdf> yes
#999 [14:45] <asdf> it can find known problem apps and settings, hopefully your issue is known
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#1001 [14:46] <Kingretropixel> Alright it has a very confusing interface
#1002 [14:47] <Kingretropixel> it gave me a word document back with a buuunch of info on it
#1003 [14:47] <asdf> ??> Kingretropixel tools/hjt
#1004 [14:47] <Mightyena> Kingretropixel: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1005 [14:47] <Mightyena> Kingretropixel: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1006 [14:47] <Kingretropixel> Ooh I didn't run as admin, one sec, sorry
#1007 [14:48] <Kingretropixel> https://paste.ubuntu.com/p/yq6mcMBTr4/
#1008 [14:48] <asdf> !hjt https://paste.ubuntu.com/p/yq6mcMBTr4/
#1009 [14:48] <Absol> asdf: Found: AVG(AV, Fix: av/avg), Discord(Turn off Discord Overlay, else disable Discord), WebCompanion(Malware, fix: av/adwcleaner)
#1010 [14:49] <asdf> ??> av/adwcleaner
#1011 [14:49] * Mightyena [~Bot@va1.ae97.net] has joined #minecrafthelp
#1012 [14:49] <asdf> ??> Kingretropixel av/adwcleaner
#1013 [14:49] <Mightyena> Kingretropixel: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#1014 [14:49] <Mightyena> Kingretropixel: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1015 [14:49] <asdf> ??> Kingretropixel av/avg
#1016 [14:49] <Mightyena> Kingretropixel: AVG's antivirus program is known to interfere with Minecraft's self-update process. You will have to disable AVG for Minecraft to update itself properly. To do so see the instructions here: https://support.avg.com/SupportArticleView?l=en&urlName=Disable-AVG-Antivirus
#1017 [14:49] <Mightyena> Kingretropixel: Alternatively, use a different AV program, such as Malwarebytes; see ?? av/malwarebytes for more information.
#1018 [14:50] <asdf> those two and possibly discord
#1019 [14:50] <asdf> torrenting can't help
#1020 [14:51] <asdf> what is torch?
#1021 [14:51] <Kingretropixel> Oh it's a browser
#1022 [14:51] <Kingretropixel> It's based on chrome but made to be more lightweight
#1023 [14:52] <asdf> not sure it is trustworthy, but it wasn't flagged
#1024 [14:52] <MKKelvinHK> ok the game now normal to run
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#1026 [14:54] <asdf> https://forums.malwarebytes.com/topic/163392-be-warned-of-torch/
#1027 [14:55] <Kingretropixel> I doubt it's a virus issue stopping a minecraft server though?
#1028 [14:55] <Kingretropixel> Seems a very specific thing to attack
#1029 [14:55] <asdf> I would use just chrome, and avoid most addons
#1030 [14:56] <asdf> minecraft now, think torch later
#1031 [14:56] <asdf> did you follow the adwcleaner and avg fixes
#1032 [14:56] <asdf> ?
#1033 [14:58] <Kingretropixel> Well I temporarly shut off AVG
#1034 [14:58] <Kingretropixel> Gonna try logging back on
#1035 [14:58] <Kingretropixel> And since I am on the same network as the server I should log in with my... IPV4 adress?
#1036 [14:58] <asdf> you add server ip:port in game
#1037 [14:59] <asdf> use lan ip
#1038 [14:59] <Kingretropixel> what?
#1039 [14:59] <asdf> lan, not wan.
#1040 [15:00] <asdf> what ip address:port are you using?
#1041 [15:00] <Kingretropixel> I port forwarded to 25565
#1042 [15:01] <asdf> so you're messing with router settings too
#1043 [15:02] <Kingretropixel> It was required to set up a server accessible online, not just on my home network
#1044 [15:02] * Qorixz [webchat@S010670037e637dc8.ed.shawcable.net] has joined #minecrafthelp
#1045 [15:02] <Qorixz> hi
#1046 [15:02] <asdf> local network, use your lan ip
#1047 [15:03] <Qorixz> can i get some help
#1048 [15:03] <asdf> you have dyn dns setup?
#1049 [15:03] <Qorixz> me/
#1050 [15:03] <Qorixz> ?
#1051 [15:03] <asdf> ??> Qorixz ask
#1052 [15:03] <Mightyena> Qorixz: Please don't ask to ask or just say "I need help" - just ask your question or state what you need help with, and be as specific as possible.
#1053 [15:03] <Mightyena> Qorixz: If you are unsure if the question is appropriate, just ask it and you will be informed if it is not.
#1054 [15:04] <Qorixz> ok i wanted to know if there is a way to refund minecraft java edition I bought it last night
#1055 [15:05] <asdf> ??> Qorixz account/refund
#1056 [15:05] <Mightyena> Qorixz: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#1057 [15:05] <Qorixz> yeah i went to the policy page but i couldnt find how to refund
#1058 [15:05] <Qorixz> it told me to come here
#1059 [15:06] <Qorixz> do i type in www.minecraft.net/account/refund ?
#1060 [15:06] <asdf> http://help.mojang.com/customer/portal/emails/new provide the order number(s) or transaction ID(s) from the purchase, and specify which purchase needs refunding. We are unable to make a refund without an order number or transaction ID, verifying that you own the account.
#1061 [15:07] <asdf> reading that page
#1062 [15:07] <Qorixz> i have the transaction ID
#1063 [15:07] <Qorixz> can i post it here?
#1064 [15:07] <asdf> no
#1065 [15:08] <Qorixz> i already did what that page said
#1066 [15:08] <Qorixz> and i got an email that took me here
#1067 [15:08] <asdf> http://help.mojang.com/customer/portal/emails/new ?
#1068 [15:08] <Qorixz> yes
#1069 [15:08] <Qorixz> that one
#1070 [15:08] <Kingretropixel> Hm, no, didn't work
#1071 [15:09] <Qorixz> i can show you the email if you would like
#1072 [15:09] <Kingretropixel> I should mention the server is on another PC than the one I am trying to access it from
#1073 [15:09] <asdf> Kingretropixel you have to work out your networking
#1074 [15:10] <asdf> ??> Qorixz account/send-email
#1075 [15:10] <Mightyena> Qorixz: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1076 [15:10] <Mightyena> Qorixz: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1077 [15:10] <asdf> they are very backed up
#1078 [15:10] <asdf> how did you pay?
#1079 [15:11] <Qorixz> i paid with a debit card online
#1080 [15:11] <Qorixz> on minecraft.net
#1081 [15:12] <Qorixz> can i get a refund if i change my mind about getting the game?
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#1083 [15:16] <Qorixz> so?
#1084 [15:21] <Kingretropixel> Okay, I got a new error
#1085 [15:21] <Kingretropixel> I tried to enter the minecraft server on the same PC it's on by using my default gateway
#1086 [15:22] <Kingretropixel> It says "Java.Lang.IllegalStateException: Failed to create a child event loop"
#1087 [15:26] * mr_l [webchat@75-129-154-71.dhcp.fdul.wi.charter.com] has joined #minecrafthelp
#1088 [15:26] <mr_l> I forgot my username and password
#1089 [15:27] <mr_l> help
#1090 [15:28] <mr_l> plz
#1091 [15:29] <mr_l> Hello?
#1092 [15:30] * Kingretropixel [webchat@ti0059a400-3693.bb.online.no] has quit. (Quit: webchat.esper.net)
#1093 [15:33] <mr_l> ok
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#1098 [15:35] <mr_l> by by
#1099 [15:36] <Cheesy_PlayzYT> For some reason I cant place any blocks on red nether brick walls slabs or stairs on a server but I can in single player
#1100 [15:36] <Clarke> any idea what the wait time is for Mojang fixing account issues? I know they are behind but damn
#1101 [15:36] <mr_l> guys
#1102 [15:36] * Lord_of_Life_ [~Lord@46.217.56.27] has quit. (Ping timeout: 190 seconds)
#1103 [15:37] <mr_l> its going to be a long time
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#1106 [15:41] <Clarke> months...years?
#1107 [15:41] <greenheart77> hi
#1108 [15:41] <greenheart77> hi
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#1112 [16:16] <name> hi
#1113 [16:16] * name is now known as Guest39262
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#1117 [16:26] <KtheMenace> im having some issues installing minecraft, i purchased a prepaid card and it is stuck on "placing order" and no matter what method i try logging into my account on my pc is not working ive reset and tried logging in on both the launcher and site to no success, the login button on the site seems to just not work, i would appreciate if someone could
#1118 [16:26] <KtheMenace> help because this whole ordeal is extremely frustrating and is not allowing me to play the game i just paid for...
#1119 [16:27] <asdf> ??> KtheMenace tools/hjt
#1120 [16:27] <Mightyena> KtheMenace: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1121 [16:27] <Mightyena> KtheMenace: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1122 [16:30] <KtheMenace> for clarification, i did manage to login on my phone. that is how i entered the code, however on my pc i cannot login no matter what i try
#1123 [16:31] * Adaylia [webchat@pool-72-71-216-47.cncdnh.east.myfairpoint.net] has joined #minecrafthelp
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#1125 [16:33] <Adaylia> I tried to play minecraft today and I got an error message. It said "launching the game failed, failed to download file" I played just the other day and everything was working just fine.
#1126 [16:34] <WissiW> [BEDROCK] Hello noob here, I am having an issue with my iron farm that worked yesterday. I broke it. Anyone would have 5 min to tell me what went wrong?
#1127 [16:36] * Patrick [webchat@71-211-62-119.clsp.qwest.net] has joined #minecrafthelp
#1128 [16:37] * JaviSacra [webchat@217.217.131.37.dyn.user.ono.com] has joined #minecrafthelp
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#1130 [16:38] <JaviSacra> Hello
#1131 [16:40] <JaviSacra> He comprado minecraft realms y me dice que hay un error conexion perdida internak exception : Java.io.IOException: se ha forzado la interrupción de una conexión existente por el host remoto , por ello no puedo jugarlo gracias.ç
#1132 [16:40] * pameaw [webchat@c-73-136-138-243.hsd1.tx.comcast.net] has joined #minecrafthelp
#1133 [16:41] <JaviSacra> hello
#1134 [16:41] <JaviSacra> He comprado minecraft realms y me dice que hay un error conexion perdida internak exception : Java.io.IOException: se ha forzado la interrupción de una conexión existente por el host remoto , por ello no puedo jugarlo gracias.
#1135 [16:42] <pameaw> if i have an account that i bought the game on from 2012 but haven't logged back on since is it still under the same account or have things changed because i forgot the password to the account and asked for an email to be sent but I have not received anything for about 30 minutes and i have checked my inbox and junk folders and there is nothing the
#1136 [16:42] <pameaw> re
#1137 [16:43] <asdf> in englais?
#1138 [16:43] <JaviSacra> He bought the Minecraft realms and tells me that there is a lost connection error internalk exception: Java.io.IOException: it has forced the interruption of an existing connection by the remote host, so I can't play it thanks.
#1139 [16:43] * Maistronom [webchat@37.250.217.166.bredband.tre.se] has joined #minecrafthelp
#1140 [16:43] * Maistronom [webchat@37.250.217.166.bredband.tre.se] has quit. (Client Quit)
#1141 [16:44] <asdf> ??> JaviSacra tools/hjt
#1142 [16:44] <Mightyena> JaviSacra: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1143 [16:44] <Mightyena> JaviSacra: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1144 [16:44] * TheLonelyGuest [webchat@192.150.174.35] has joined #minecrafthelp
#1145 [16:45] <TheLonelyGuest> Hello, so my old account got locked and I have cleaned out my email and lost my Transaction ID and my Security question answers what should I do?
#1146 [16:45] * Adaylia [webchat@pool-72-71-216-47.cncdnh.east.myfairpoint.net] has quit. (Quit: webchat.esper.net)
#1147 [16:45] <asdf> ??> TheLonelyGuest account/send-email
#1148 [16:45] <Mightyena> TheLonelyGuest: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1149 [16:45] <Mightyena> TheLonelyGuest: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1150 [16:46] <TheLonelyGuest> Also when I put in a email to change the password it sends no reset password does that mean I have been marked to not reset my password? As this account is very important to me as it is a old account that I love
#1151 [16:48] * JaviSacra2 [webchat@217.217.131.37.dyn.user.ono.com] has joined #minecrafthelp
#1152 [16:48] <JaviSacra2> https://paste.ubuntu.com/p/XWk745MfxK/
#1153 [16:48] * UneasilyEliza [webchat@047-225-009-127.res.spectrum.com] has joined #minecrafthelp
#1154 [16:49] <JaviSacra2> https://paste.ubuntu.com/p/XWk745MfxK/
#1155 [16:49] * Jammy [webchat@108-93-231-61.lightspeed.tukrga.sbcglobal.net] has joined #minecrafthelp
#1156 [16:49] <JaviSacra> Mightyena https://paste.ubuntu.com/p/XWk745MfxK/
#1157 [16:49] <asdf> !hjt https://paste.ubuntu.com/p/XWk745MfxK/
#1158 [16:49] <Absol> asdf: Found: Discord(Turn off Discord Overlay, else disable Discord)
#1159 [16:49] <UneasilyEliza> Hey so I got my account as a gift when I was 8 and dont remember the answers to my security q's and also dont have the email
#1160 [16:50] * aaaaaa [webchat@192.150.174.35] has joined #minecrafthelp
#1161 [16:50] <aaaaaa> when I put in a email to change the password it sends no reset password does that mean I have been marked to not reset my password?
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#1163 [16:50] * JaviSacra2 [webchat@217.217.131.37.dyn.user.ono.com] has quit. (Client Quit)
#1164 [16:51] <Jammy> i need some help, when i pressed login, it loaded, then sent me back the the menu screen. please help.
#1165 [16:51] <aaaaaa> Jammy Have you retried it again?
#1166 [16:51] <Jammy> yes
#1167 [16:52] <Jammy> and, its on android, because nothing else could help me.
#1168 [16:52] <aaaaaa> Hm, have you closed the application and reopened it?
#1169 [16:52] <Jammy> yeah ;-;
#1170 [16:52] <aaaaaa> Maybe uninstall and reinstall?
#1171 [16:52] <Jammy> ok, lemme try that, ill be back
#1172 [16:53] * KtheMenace [webchat@c-73-130-38-159.hsd1.pa.comcast.net] has quit. (Quit: webchat.esper.net)
#1173 [16:53] <UneasilyEliza> I tried to migarate my account with my email but it wont go through
#1174 [16:53] <Jammy> k im reinstalling it.
#1175 [16:53] * JaviSacra [webchat@217.217.131.37.dyn.user.ono.com] has quit. (Quit: webchat.esper.net)
#1176 [16:53] <Jammy> aaaaaa, you still there?
#1177 [16:53] <aaaaaa> Yea
#1178 [16:54] <Jammy> ok, good.
#1179 [16:54] <Jammy> its taking a bit :P
#1180 [16:54] <Jammy> if it doesnt work, is there anything else i can try?
#1181 [16:55] <aaaaaa> Not sure.
#1182 [16:55] <Jammy> ;-;
#1183 [16:55] <Jammy> now im nervous oh god.
#1184 [16:56] <Jammy> *internal sobbing*
#1185 [16:56] <UneasilyEliza> Ive been trying to figure out my issue for a few days and Mojang is now answering costumer emails from june 29th...
#1186 [16:56] <Jammy> it doesnt work ;-;
#1187 [16:56] <Jammy> *sadness intensifies*
#1188 [16:57] <Jammy> i guess ill have to go singleplayer ;-;l
#1189 [16:57] <UneasilyEliza> does anyone know how i can edit my email without answering the security questions?
#1190 [16:57] <aaaaaa> Not sure
#1191 [16:57] <aaaaaa> Uneasily
#1192 [16:58] <Jammy> i think you have to.
#1193 [16:58] <aaaaaa> Ive been locked out of my account since 2017
#1194 [16:58] <aaaaaa> its a fat rip
#1195 [16:58] <UneasilyEliza> there is one q that i dont know because i set them when I was 8
#1196 [16:58] <aaaaaa> I cant eeven reset my password
#1197 [16:58] <Jammy> mine is a fat oof
#1198 [16:58] <UneasilyEliza> I cant even log into minecraft to play
#1199 [16:58] <Jammy> everything's updated, just i cant play multiplayer
#1200 [16:59] * pop [webchat@45-17-152-183.lightspeed.wchtks.sbcglobal.net] has joined #minecrafthelp
#1201 [16:59] <Jammy> even tho im logged in to xbox, it wont work for minecraft.
#1202 [16:59] <Jammy> at least i have a shield :D
#1203 [17:00] * Hendrik [webchat@ip503d17b7.speed.planet.nl] has quit. (Quit: webchat.esper.net)
#1204 [17:00] <UneasilyEliza> Im about ready to cry broskies
#1205 [17:00] <pop> hello i made my account 6 years ago and i dont remember security questions or emails password :'( can someone help plz
#1206 [17:01] * Jammy [webchat@108-93-231-61.lightspeed.tukrga.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#1207 [17:01] <UneasilyEliza> I have the same issue, still waiting for a responce
#1208 [17:01] <pop> oof okay Dx
#1209 [17:01] <UneasilyEliza> except mine was almost 8 years ago
#1210 [17:01] <pop> wow :o
#1211 [17:02] <pop> so does people that work with mc respond or just random people
#1212 [17:04] <UneasilyEliza> idk
#1213 [17:06] * _neeqo_ [webchat@c-73-189-168-160.hsd1.ca.comcast.net] has joined #minecrafthelp
#1214 [17:06] <_neeqo_> so my cousin changed my Minecraft username and now I cant change it back si there a way u guys can change it back for me
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#1218 [17:12] <Knightwarrior> I am the host of a minecraft realm and my friends can join just fine, but when I join I get disconnected about 30 seconds later and it keeps saying the error,internal exception, Java io exception, an existing connection was forcible closed by the remote host. I have join others minecraft severs like hypixel and Im completely fine. I have tried to g
#1219 [17:12] <Knightwarrior> o through my firewall, java reset minecraft and the realm and my pc, make my internet private and public and port forward. Maybe I missed something or didn't do something but If you could help me it would be great.
#1220 [17:30] * robert [webchat@a197025.upc-a.chello.nl] has joined #minecrafthelp
#1221 [17:30] <robert> Hello
#1222 [17:31] * Cam [webchat@198.178.132.247] has joined #minecrafthelp
#1223 [17:32] <robert> Could anyone help? my problem is that when i want to login i cant login the button is not working
#1224 [17:32] * Cam [webchat@198.178.132.247] has quit. (Client Quit)
#1225 [17:42] <robert> Could anyone help? my problem is that when i want to login i cant login the button is not working
#1226 [17:48] * babs [webchat@pool-68-163-109-36.bstnma.fios.verizon.net] has joined #minecrafthelp
#1227 [17:50] * Alove [webchat@ool-44c4ca6c.dyn.optonline.net] has joined #minecrafthelp
#1228 [17:50] <babs> getting an error when logging in that the game is already running and to create a new installation in separate game directory. un-installed and re-installed and still getting same error. Sometimes getting Java (TM) platform SE binary not responding error
#1229 [17:50] <Alove> i just bought an account yet it says invalid email and password
#1230 [17:51] <robert> i mean the site
#1231 [17:52] <robert> Could anyone help? my problem is that when i want to login i cant login the button is not working(on minecraft.net)
#1232 [17:53] * jamal [webchat@37.106.65.157] has joined #minecrafthelp
#1233 [17:53] <jamal> hi
#1234 [17:56] * impenetrably [~kris@147.78.160.20] has joined #minecrafthelp
#1235 [17:57] <jamal> hi
#1236 [17:58] <jamal> i need help with my account
#1237 [18:00] <jamal> this is my first time using this
#1238 [18:00] <jamal> is there anyone hear
#1239 [18:00] <jamal> am i reaching someone? i dont get it
#1240 [18:06] * Mizkleenex2 [webchat@199.188.82.13.pool.hargray.net] has joined #minecrafthelp
#1241 [18:06] <robert> think you have to wait
#1242 [18:06] <Mizkleenex2> I'm getting the error "Could not invite the provided name" when hosting a Realm on Minecraft Java edition.
#1243 [18:07] * Jack [webchat@c-73-44-157-94.hsd1.in.comcast.net] has joined #minecrafthelp
#1244 [18:07] <Mizkleenex2> when trying to invite someone to the Realm to clarify, any ideas?
#1245 [18:07] <Jack> Cannot log into mojang account but can log into minecraft and minecraft account. Any fixes?
#1246 [18:07] * Daniel2 [webchat@bzq-93-168-31-123.red.bezeqint.net] has joined #minecrafthelp
#1247 [18:07] * Jack is now known as Guest36280
#1248 [18:08] <Guest36280> Cannot log into mojang account but can log into minecraft and minecraft account. Any fixes?
#1249 [18:08] <Daniel2> I signed up my son with wrong date of birth. I selected 2017, but he was born in 2007. I got email for adult verification, but when I enter valid CC I get an error. When I registered him I paid for the download.
#1250 [18:10] * Mizkleenex2 [webchat@199.188.82.13.pool.hargray.net] has quit. (Client Quit)
#1251 [18:11] * Nick [webchat@Dinamico-116.134.232.45.in-addr.arpa] has joined #minecrafthelp
#1252 [18:11] * Nick is now known as Guest33029
#1253 [18:12] <Guest33029> minecraft error: unable to save download and i do not have Btefence
#1254 [18:13] * Guest33029 [webchat@Dinamico-116.134.232.45.in-addr.arpa] has quit. (Client Quit)
#1255 [18:16] * _neeqo_ [webchat@c-73-189-168-160.hsd1.ca.comcast.net] has quit. (Quit: webchat.esper.net)
#1256 [18:16] * BananaYum07 [webchat@sau-1efc6-or.servercontrol.com.au] has joined #minecrafthelp
#1257 [18:17] <BananaYum07> Hello
#1258 [18:17] <BananaYum07> My Minecraft will not allow me to sign in
#1259 [18:17] <BananaYum07> I have tried
#1260 [18:17] <BananaYum07> changing the password
#1261 [18:17] <BananaYum07> re installing minecraft
#1262 [18:17] * phroa [~phroa@173.254.236.155] has quit. (Ping timeout: 189 seconds)
#1263 [18:17] <BananaYum07> everything
#1264 [18:18] * BananaYum07 [webchat@sau-1efc6-or.servercontrol.com.au] has quit. (Client Quit)
#1265 [18:19] <jamal> I bought the game in 2012 I can access every info in the account to confirm it. I just started playing recently and I found that for some reason I get a message saying I dont own the game!!!!
#1266 [18:20] * phroa [~phroa@173.254.236.155] has joined #minecrafthelp
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#1270 [18:32] <Soriky1627> hi, i log into minecraft, launcher is fine, everything looks fine until as soon as i open a singleplayer world it takes a few seconds and then it crashes
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#1272 [18:33] <jcritz> Hello I am having an issue with getting minecraft to the start page. I go from the launcher and it crashes before the bar under the mojang logo loads the whole way
#1273 [18:33] <Soriky1627> i've reinstalled both java and minecraft twice but i just can't get it work
#1274 [18:34] * WissiW [webchat@37.228.247.33] has quit. (Quit: webchat.esper.net)
#1275 [18:39] * Eliza [webchat@cpe-76-92-211-211.kc.res.rr.com] has joined #minecrafthelp
#1276 [18:40] * jamal [webchat@37.106.65.157] has quit. (Quit: webchat.esper.net)
#1277 [18:41] <Eliza> hello so i tried to login to minecraft and it wouldnt let me so i reset my password on the microsoft website and i even tried logging in again to make sure it actually worked and it did. but when i tried to login to the app that i downloaded it wouldnt let me, everyone else i know doesnt have any issues like this please help me
#1278 [18:41] * erico [webchat@c83-251-157-136.bredband.comhem.se] has joined #minecrafthelp
#1279 [18:42] <erico> downloaded a faithful texture pack earlier today which led to my game crashing. Since then I have scanned the files with Malwarebytes and I have removed the new files as well as completely removed and uninstalled all Minecraft files. I redownloaded the game, ran it again and received the same result: Minecraft stops responding and crashes soon afte
#1280 [18:42] <erico> r showing the Mojang logo.
#1281 [18:43] <Eliza> wait is there actual tech support here or is it just a bunch of people together?
#1282 [18:44] <Soriky1627> right???
#1283 [18:44] <Soriky1627> right???
#1284 [18:44] * Eliza [webchat@cpe-76-92-211-211.kc.res.rr.com] has left #minecrafthelp
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#1286 [18:46] * erico5 [webchat@c83-251-157-136.bredband.comhem.se] has joined #minecrafthelp
#1287 [18:47] <erico5> downloaded a faithful texture pack earlier today which led to my game crashing. Since then I have scanned the files with Malwarebytes and I have removed the new files as well as completely removed and uninstalled all Minecraft files. I redownloaded the game, ran it again and received the same result: Minecraft stops responding and crashes soon afte
#1288 [18:47] <erico5> r showing the Mojang logo.
#1289 [18:47] <jcritz> the tech support hops in and out
#1290 [18:47] * LazyFaroese [webchat@185.74.211.184] has joined #minecrafthelp
#1291 [18:47] <LazyFaroese> I cant load my game please help
#1292 [18:49] * DarkNoddy [~mordi@ti0020a400-2810.bb.online.no] has quit. ()
#1293 [18:50] <LazyFaroese> https://resources.download.minecraft.net/db/db6d67850ac177a7407748d7efa52fa1b7b57982 to C:\Users\TT\AppData\Roaming\.minecraft\assets\objects\db\db6d67850ac177a7407748d7efa52fa1b7b57982
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#1295 [18:56] * WillSniff [webchat@mtrlpq4135w-lp140-02-70-51-45-221.dsl.bell.ca] has joined #minecrafthelp
#1296 [18:57] <WillSniff> yo so i tried login into my old minecraft account and i couldnt get pass the security questions
#1297 [19:03] * WillSniff [webchat@mtrlpq4135w-lp140-02-70-51-45-221.dsl.bell.ca] has quit. (Quit: webchat.esper.net)
#1298 [19:05] * C [webchat@71-89-147-147.static.aldl.mi.charter.com] has joined #minecrafthelp
#1299 [19:07] <C> good afternoon, i recently deactivated my mojang account because some of the information was incorrect and i was unable to change it. i believe this mistake was affecting my ability to make purchases. i would like to reactivate my account and get the correct information put into the account to see if it will fix my checkout issues
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#1301 [19:12] * Bearguin34 [webchat@cpe-24-193-129-77.nyc.res.rr.com] has joined #minecrafthelp
#1302 [19:15] * mango [webchat@204-195-78-192.wavecable.com] has joined #minecrafthelp
#1303 [19:15] <Bearguin34> When I try to get Minecraft I need a verification code to secure my account but I've tried so many times and I never get a message back.I've even sent 3 emails and I get nothing.
#1304 [19:15] * mango [webchat@204-195-78-192.wavecable.com] has quit. (Client Quit)
#1305 [19:19] * kristin [webchat@108-235-161-237.lightspeed.rcsntx.sbcglobal.net] has joined #minecrafthelp
#1306 [19:19] <kristin> what should i do if my minecraft account is hacked?
#1307 [19:20] <Bearguin34> ._.
#1308 [19:21] <Bearguin34> Im waiting for a Mojang employee too
#1309 [19:25] * Bearguin34 [webchat@cpe-24-193-129-77.nyc.res.rr.com] has quit. (Quit: webchat.esper.net)
#1310 [19:26] <kristin> :(
#1311 [19:26] <kristin> no one gna help use now
#1312 [19:28] * jcritz [webchat@45-20-79-71.lightspeed.spfdmo.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#1313 [19:28] * dylan [webchat@21.78.brockport.dhcp.apogeeetelecom.com] has joined #minecrafthelp
#1314 [19:28] <dylan> hey my minecraft wont work it keeps crashing when i try to start it
#1315 [19:29] <dylan> this is what it says Game crashed
#1316 [19:29] <dylan> An unexpected issue occurred and the game has crashed. We’re sorry for the inconvenience.
#1317 [19:29] <C> can i get a F in the chatttttt
#1318 [19:30] * erico [webchat@c83-251-157-136.bredband.comhem.se] has quit. (Quit: webchat.esper.net)
#1319 [19:31] <dylan> ?
#1320 [19:32] <C> nvm lol
#1321 [19:33] <C> honestly idek if im in the right place to get my account reactivated
#1322 [19:41] * babs [webchat@pool-68-163-109-36.bstnma.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#1323 [19:46] <asdf> ?
#1324 [19:46] <asdf> ??> C ask
#1325 [19:46] <Mightyena> C: Please don't ask to ask or just say "I need help" - just ask your question or state what you need help with, and be as specific as possible.
#1326 [19:46] <Mightyena> C: If you are unsure if the question is appropriate, just ask it and you will be informed if it is not.
#1327 [19:47] <asdf> ??> dylan launcher/log-txt
#1328 [19:47] <Mightyena> dylan: We need to see your full launcher log, which is created in the game directory.
#1329 [19:47] <Mightyena> dylan: First open your .minecraft folder (If you don't know how to get there, ask), then try to launch the game. Then in the .minecraft folder open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1330 [19:48] <asdf> oic
#1331 [19:48] <C> i need help reactivating my mojang account***** my bad
#1332 [19:49] <asdf> ??> C account/delete/recovery
#1333 [19:49] <Mightyena> C: If you have deleted your account or believe it has been deleted, Mojang Customer Support can recover it.
#1334 [19:49] <Mightyena> C: To do so, you need to contact customer support using the web form found at https://help.mojang.com/customer/portal/emails/new. Don't forget to include your transaction ID!
#1335 [19:51] * Calvin7 [webchat@pool-98-118-105-126.bstnma.ftas.verizon.net] has joined #minecrafthelp
#1336 [19:51] <Calvin7> Hello i am getting the error 65542
#1337 [19:51] <Calvin7> i have updated all of my drivers
#1338 [19:51] <Calvin7> as well as uninstalled and reinstalled minecraft but end up getting the same error
#1339 [19:53] * JIP502 [webchat@10.92.151.186.static.intelnet.net.gt] has joined #minecrafthelp
#1340 [19:53] <JIP502> I cannot log in to my account either on the website or the minecraft launcher
#1341 [19:56] <robert> Could anyone help? my problem is that when i want to login i cant login the button is not working
#1342 [19:56] <robert> same as jip
#1343 [19:58] * JIP502 [webchat@10.92.151.186.static.intelnet.net.gt] has quit. (Quit: webchat.esper.net)
#1344 [19:59] * TheZIF [webchat@99-110-241-185.lightspeed.irvnca.sbcglobal.net] has joined #minecrafthelp
#1345 [20:00] <TheZIF> my lunch show play offline but i have internet and can access to web page, what is happening?
#1346 [20:02] * Calvin12 [webchat@pool-98-118-105-126.bstnma.ftas.verizon.net] has joined #minecrafthelp
#1347 [20:03] <Calvin12> issue with the error GLFW error 65542. Uninstalled reinstalled minecraft, java, updated all drivers on computer, and deleted the .minecraft folder. none has worked
#1348 [20:03] * thoolihan [~thoolihan@cpe-173-88-146-249.neo.res.rr.com] has quit. (Read error: Connection reset by peer)
#1349 [20:05] <TheZIF> i bought minecraft with his account to my brother in other country and his luncher said "play offline" and he has internet, what could it be?
#1350 [20:05] <asdf> ??> robert tools/hjt
#1351 [20:05] <Mightyena> robert: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1352 [20:05] <Mightyena> robert: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1353 [20:06] <asdf> TheZIF are you on the pc you can't connect with?
#1354 [20:07] <asdf> his pc..?
#1355 [20:08] <TheZIF> not but i can give him instructions if is need it
#1356 [20:08] <asdf> ??> TheZIF tools/hjt
#1357 [20:08] <Mightyena> TheZIF: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1358 [20:08] <Mightyena> TheZIF: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1359 [20:09] <asdf> on his pc...
#1360 [20:09] <TheZIF> ok thanks
#1361 [20:09] <UneasilyEliza> Anything for my issue?
#1362 [20:09] * The_ZIF [webchat@233-160-194-190.cab.prima.net.ar] has joined #minecrafthelp
#1363 [20:09] * Kayleigh [webchat@cpe-104-34-49-212.socal.res.rr.com] has joined #minecrafthelp
#1364 [20:10] <asdf> ??> UneasilyEliza account/send-email
#1365 [20:10] <Mightyena> UneasilyEliza: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1366 [20:10] <Mightyena> UneasilyEliza: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1367 [20:10] <The_ZIF> hello iI have a problem with the game
#1368 [20:10] * calvin12 [webchat@pool-98-118-105-126.bstnma.ftas.verizon.net] has joined #minecrafthelp
#1369 [20:10] <calvin12> any thought on the error GLFW error 65542
#1370 [20:10] <Kayleigh> Hi I need help loggin into minecraft on my mac. I have just purchased the game and I have tried changing my password and restarting my computer.
#1371 [20:10] <UneasilyEliza> I told yall about my problem a few hours ago and didnt see a reply
#1372 [20:10] <asdf> ??> The_ZIF tools/hjt
#1373 [20:10] <Mightyena> The_ZIF: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1374 [20:10] <Mightyena> The_ZIF: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1375 [20:10] <The_ZIF> i cant in the launcher it indicates that I have no connection
#1376 [20:11] <calvin12> https://paste.ubuntu.com/p/Z9wmYdFSq3/
#1377 [20:12] <asdf> calvin12 which version?
#1378 [20:13] <calvin12> java edition
#1379 [20:13] <asdf> latest snapshot needs opengl 2.0
#1380 [20:13] <calvin12> on windows 10
#1381 [20:13] * JIP502 [webchat@10.92.151.186.static.intelnet.net.gt] has joined #minecrafthelp
#1382 [20:13] <asdf> 1.14.4?
#1383 [20:13] <calvin12> yup
#1384 [20:13] <calvin12> it was just working yesterday for me and now all sudden that error keeps popping up
#1385 [20:14] <asdf> googling
#1386 [20:14] <JIP502> Log in button doesn't work on the website, I can't log in :(
#1387 [20:14] <The_ZIF> says hijackthis is runing, how long can it take?
#1388 [20:14] <calvin12> so far ive tried, updating all drivers on the laptop, uninstalled/reinstalled java, uninstalled reinstalled minecraft, and deleted minecraft app data folder
#1389 [20:15] <asdf> calvin12 if you are running latest snapshot, it might be
#1390 [20:15] <JIP502> and when I try to log in on the launcher, it says I got wrong credentials, but I already changed my password
#1391 [20:15] <asdf> ??> JIP502 tools/hjt
#1392 [20:15] <Mightyena> JIP502: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1393 [20:15] <Mightyena> JIP502: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1394 [20:15] <calvin12> asdf might be what?
#1395 [20:16] <asdf> ??> calvin12 launcher/log-txt
#1396 [20:16] <Mightyena> calvin12: We need to see your full launcher log, which is created in the game directory.
#1397 [20:16] <Mightyena> calvin12: First open your .minecraft folder (If you don't know how to get there, ask), then try to launch the game. Then in the .minecraft folder open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1398 [20:16] <asdf> might be running the 1.15 snapshot rather than 1.14.4 stable release
#1399 [20:17] <asdf> they have a new requirement, OpenGL 2.0
#1400 [20:17] * Lukom20 [webchat@95.169.228.17] has joined #minecrafthelp
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#1402 [20:18] <Lukom20> Hi, can anyone help me?
#1403 [20:19] <The_ZIF> https://paste.ubuntu.com/ ask me to put a poster, what i have to write on that place ?
#1404 [20:20] <calvin12> Mightyena https://paste.ubuntu.com/p/f6PzDgys7v/
#1405 [20:20] <calvin12> here you go
#1406 [20:20] <calvin12> also i tried to play the latest rlease 1.14.4
#1407 [20:20] * heyineedhelp [webchat@99-16-137-104.lightspeed.austtx.sbcglobal.net] has joined #minecrafthelp
#1408 [20:21] * Ibrahim [webchat@c-73-22-79-60.hsd1.il.comcast.net] has joined #minecrafthelp
#1409 [20:22] <Ibrahim> I accidentaly deleted a world on Minecraft can I get it back
#1410 [20:22] <heyineedhelp> Hello! My game will not launch. It keeps closing and saying that "Java quit unexpectedly". I hear it is a common problem for mac computers. I am playing on a brand new macbook pro 2019 laptop so playing anything like this should not be a problem. Are there any fixes?
#1411 [20:22] <heyineedhelp> i'm also not getting a crash report
#1412 [20:22] <Ibrahim> So can anyone help
#1413 [20:22] <The_ZIF> the link https://paste.ubuntu.com/p/vgTPCKqryJ/
#1414 [20:23] <Ibrahim> So
#1415 [20:23] <Ibrahim> Can anyone help me get my Minecraft world back
#1416 [20:23] <The_ZIF> "This is the link for the luncher show "play offline" issue ("This is the link for the luncher show "play offline" issue (colocas el link))
#1417 [20:24] <Ibrahim> are you talking to mwe
#1418 [20:24] <The_ZIF> This is the link for the luncher show "play offline" issue ("This is the link for the luncher show "play offline" issue ( https://paste.ubuntu.com/p/vgTPCKqryJ/ )
#1419 [20:24] <JIP502> Mightyena here's the link https://paste.ubuntu.com/p/DWhfqgMT7x/
#1420 [20:24] <Ibrahim> are you talking to me
#1421 [20:24] <heyineedhelp> I can't help you dude :/
#1422 [20:24] * heyineedhelp [webchat@99-16-137-104.lightspeed.austtx.sbcglobal.net] has quit. (Client Quit)
#1423 [20:24] <Ibrahim> can anyone else hep me
#1424 [20:27] <calvin12> they might be busy right now
#1425 [20:27] <Ibrahim> what
#1426 [20:28] * Ry [webchat@S0106bcd1652f2645.ed.shawcable.net] has joined #minecrafthelp
#1427 [20:29] <Ry> no promt to redeem my windows 10 versions of MC. I currently have the java version
#1428 [20:33] <calvin12> Mightyena any update?
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#1432 [20:35] <The_ZIF> hello
#1433 [20:35] <calvin12> Mightyena sorry disconnected
#1434 [20:36] * Ry [webchat@S0106bcd1652f2645.ed.shawcable.net] has quit. (Quit: webchat.esper.net)
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#1436 [20:39] * Rigo [webchat@12.94.74.158] has joined #minecrafthelp
#1437 [20:39] <Rigo> Hello?
#1438 [20:39] <Kirbymon123> Hello, I'm trying to redeem my gift code to update my Java edition to Windows 10 but it says the code has already been redeemed. Has anyone else had this issue or know what to do?
#1439 [20:40] * Rigo [webchat@12.94.74.158] has quit. (Client Quit)
#1440 [20:41] * minio969 [webchat@99-23-211-58.lightspeed.lkzril.sbcglobal.net] has joined #minecrafthelp
#1441 [20:42] <minio969> can i get the windows 10 version if i have the java edition
#1442 [20:42] * UneasilyEliza [webchat@047-225-009-127.res.spectrum.com] has quit. (Quit: webchat.esper.net)
#1443 [20:44] * Troy [webchat@h69-129-170-230.cntcnh.dsl.dynamic.tds.net] has joined #minecrafthelp
#1444 [20:45] <Troy> We have minecraft for playstation,ipad,and fire tablet. We've purchased these. Do we have to pay to put it on a pc we just purchased?
#1445 [20:50] * calvin12 [webchat@pool-98-118-105-126.bstnma.ftas.verizon.net] has joined #minecrafthelp
#1446 [20:50] <calvin12> any update Mightyena
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#1448 [20:52] * minecraftog [webchat@ip98-176-228-180.sd.sd.cox.net] has joined #minecrafthelp
#1449 [20:52] <minecraftog> i need help with my minecraft
#1450 [20:53] <minecraftog> the launcher doesn't updates
#1451 [20:53] <minecraftog> to the bee update
#1452 [20:53] <minecraftog> idk why?
#1453 [20:53] <Kirbymon123> Minio, if you login to your mojang account there should be a free download code there if you purchased it before 2018
#1454 [20:54] <Kirbymon123> oh hes gone lol
#1455 [20:54] <minecraftog> ok
#1456 [20:55] <calvin12> can any one assist in Error 65542
#1457 [20:59] * nemroduh [webchat@190.237.41.246] has joined #minecrafthelp
#1458 [20:59] <nemroduh> hello
#1459 [20:59] * Kirbymon123 [webchat@c-174-61-65-212.hsd1.fl.comcast.net] has quit. (Quit: webchat.esper.net)
#1460 [20:59] <nemroduh> im an old minecraft player
#1461 [20:59] <nemroduh> mi nick was nemroduh
#1462 [20:59] <nemroduh> mi email account was nemroduh@msn.com
#1463 [20:59] * Kayleigh [webchat@cpe-104-34-49-212.socal.res.rr.com] has quit. (Quit: webchat.esper.net)
#1464 [21:00] <nemroduh> I don´t know how to recover my account
#1465 [21:04] <TheZIF> any thoughts about this problem?
#1466 [21:04] <TheZIF> https://paste.ubuntu.com/p/vgTPCKqryJ/
#1467 [21:07] * robert [webchat@a197025.upc-a.chello.nl] has quit. (Quit: webchat.esper.net)
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#1469 [21:11] <TheZIF> just to know what you are looking for on the hijackthis i can look it also
#1470 [21:12] * TheZIF [webchat@99-110-241-185.lightspeed.irvnca.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#1471 [21:15] <nemroduh> im an old minecraft premium user
#1472 [21:15] <nemroduh> i dont know how to connect
#1473 [21:15] <nemroduh> how log in
#1474 [21:16] <nemroduh> i didnt use minecraft for 5 years
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#1476 [21:21] * Thrdi [webchat@104.200.153.104] has joined #minecrafthelp
#1477 [21:26] <Thrdi> Hello, I recently tried to login to minecraft for the first time in years and found that my password no longer works. I don't have any old emails relating to a password reset, and only two from Mojang altogether; one with my initial receipt and transaction ID, the other is just a notification of account migration to the new system. Is it possible t
#1478 [21:26] <Thrdi> hat my password was changed when I migrated the account?
#1479 [21:29] * Cibernetico_ [webchat@177-37-84-243.ultrat.com.br] has joined #minecrafthelp
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#1481 [21:34] * toadrider [webchat@pool-141-158-2-245.phil.east.verizon.net] has joined #minecrafthelp
#1482 [21:35] <toadrider> I cant log in to my account
#1483 [21:39] * Nawelin [webchat@cpe-181-45-22-103.telecentro-reversos.com.ar] has joined #minecrafthelp
#1484 [21:40] <Nawelin> How can I have a refund?
#1485 [21:41] <Nawelin> I hope you can answer me within 15 days for the return of my money for the accidental purchase
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#1487 [21:57] * Matheitu [webchat@249.223.60.187.dynamic.ampernet.com.br] has joined #minecrafthelp
#1488 [21:57] <Matheitu> Hi
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#1490 [22:12] * Cam [webchat@c-98-215-92-159.hsd1.il.comcast.net] has joined #minecrafthelp
#1491 [22:15] <Cam> Hi, so I have had a Minecraft account for a while, but wanted to get back into Minecraft again so I signed into my account and downloaded Minecraft onto my Mac. When I opened up the launcher, the only thing that happened is a white and then gray screen. It won't change from the gray screen. I have reinstalled Minecraft over and over hoping it will
#1492 [22:15] <Cam> change, rebooted my computer, and updated my computer. I also updated java but nothing has helped. I also don't have any of the software on my computer that is said to negatively affect the launcher. Please help if you can
#1493 [22:17] * CrunchyButtMD [webchat@66.211.10.213] has joined #minecrafthelp
#1494 [22:18] <CrunchyButtMD> So, it says to 'make sure I'm online and try again" and I'm clearly online
#1495 [22:18] <CrunchyButtMD> but i tried to log out to re-login, and now i can't even log back in to play offline
#1496 [22:18] <CrunchyButtMD> but i tried to log out to re-login, and now i can't even log back in to play offline
#1497 [22:20] * C [webchat@71-89-147-147.static.aldl.mi.charter.com] has left #minecrafthelp
#1498 [22:25] * Gus [webchat@47.142.184.93] has joined #minecrafthelp
#1499 [22:25] * nick [webchat@cpe-24-74-60-210.carolina.res.rr.com] has joined #minecrafthelp
#1500 [22:26] <nick> why does the launcher keep crashing?
#1501 [22:26] * nick is now known as Guest8971
#1502 [22:27] <Guest8971> when I try and launch the game it crashes
#1503 [22:27] <CrunchyButtMD> It doesn't give a specific error message, just an orange "!" in a triangle followed by "Sorry, make sure you're online and try again"
#1504 [22:28] <Gus> When I start up minecraft, every time I get to the mojang loading screen it loads to about 80% of the way there but them it stops and it says that the program has stopped responding, anyway to fix that?
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#1509 [22:41] <Kent> I am trying to migrate my account from minecraft to mojang but cannot remember my username. I was told to contact support, but the contact form requires my username?
#1510 [22:42] <CrunchyButtMD> I would say give them your email instead
#1511 [22:42] <CrunchyButtMD> if possible
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#1517 [23:20] <Zombiebruhhh> i recently purchased the java edition and was wondering if there was anyway to get the windows 10 version for cross play or do I have to purchase that separately? thank you!
#1518 [23:40] * teddy [webchat@c-76-120-44-178.hsd1.co.comcast.net] has joined #minecrafthelp
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#1520 [23:41] <teddy> When I go to the login page on Minecraft.net , the login itself is missing (the box that has the stuff you put your email and password in). I inspected the page and found this error:
#1521 [23:41] <teddy> {"error":"UnauthorizedOperationException","errorMessage":"User not authenticated"}
#1522 [23:42] <teddy> I've been trying to solve this issue for WEEKS. I cannot find anything that works.
#1523 [23:45] <teddy> can ANYONE help me? I just want to login to minecraft.net and change my skin
#1524 [23:46] <teddy> anyone?
#1525 [23:46] <Andrio> teddy, at https://my.minecraft.net/en-us/login/ ?
#1526 [23:46] <Andrio> Zombiebruhhh, you'd have to buy that separately.
#1527 [23:47] <teddy> Andrio the box that you enter your e-mail and password is MISSING. I literally CANNOT login
#1528 [23:47] <Andrio> teddy, at https://my.minecraft.net/en-us/login/ ?
#1529 [23:48] <teddy> The login box itself is MISSING
#1530 [23:48] <Andrio> teddy, can you show a screenshot of your browser and the inspection?
#1531 [23:48] <Andrio> ??> teddy Imgue
#1532 [23:48] <Andrio> ??> teddy Imgur
#1533 [23:48] <Mightyena> teddy: Imgur is an image hosting website at https://www.imgur.com where you can upload screenshots, etc for free, no need to register. Click the cloud/arrow at the top, and use the interface to pick an image from your computer, click "Start Upload", then give us the URL you are taken to.
#1534 [23:49] * bildramer [~bildramer@athedsl-361688.home.otenet.gr] has joined #minecrafthelp
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#1536 [23:51] <teddy> https://imgur.com/a/UOZfZJa
#1537 [23:51] <teddy> It's just not there
#1538 [23:52] <Andrio> Are there any other error messages?
#1539 [23:54] <teddy> just: Uncaught (in promise) Invariant Violation: Minified React error #31; visit https://reactjs.org/docs/error-decoder.html?invariant=31&args[]=Validating%20access%20token...&args[]= and api.mojang.com/user:1 Failed to load resource: the server responded with a status of 401 (Unauthorized)
#1540 [23:55] <asdf> mcleaks?
#1541 [23:57] <asdf> ?? info/mcleaks
#1542 [23:58] <Mightyena> info/mcleaks: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#1543 [23:58] <Mightyena> info/mcleaks: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.