#MinecraftHelp > 2019-08-29
#1 [00:00] * Eilien [webchat@p5B22E405.dip0.t-ipconnect.de] has joined #minecrafthelp
#2 [00:01] <Eilien> I have a problem that Minecraft always crashes with Forge (1.12.2)
#3 [00:02] * Kent [webchat@pool-71-191-189-95.washdc.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#4 [00:02] <Eilien> I have done everything possible and Minecraft reinstalled, Forge renewed and still nothing works
#5 [00:02] <asdf> ?? mods
#6 [00:02] <Mightyena> mods: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#7 [00:02] <Mightyena> mods: You can try seeking help on the forum https://www.minecraftforum.net/forums/support/java-edition-support , or FTB subreddit https://www.reddit.com/r/feedthebeast/
#8 [00:03] <Eilien> I don`t have any mods
#9 [00:03] <asdf> Forge
#10 [00:04] <Eilien> As I said I'm not even in the menu with Forge
#11 [00:05] <Eilien> And i don`t even know what to do
#12 [00:05] <asdf> ??> Eilien launcher/log-txt
#13 [00:05] <Mightyena> Eilien: We need to see your full launcher log, which is created in the game directory.
#14 [00:05] <Mightyena> Eilien: First open your .minecraft folder (If you don't know how to get there, ask), then try to launch the game. Then in the .minecraft folder open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
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#17 [00:09] <Eilien> How do I start Minecraft via the .Minecraft folder? xd
#18 [00:09] <Eilien> ah oh wait
#19 [00:12] <Eilien> the whole launcher_log file or is it enough last week?
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#21 [00:15] <Eilien> https://paste.ubuntu.com/p/x8tqZC2782/
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#24 [00:33] * ike [webchat@183.124-128-109.adsl-dyn.isp.belgacom.be] has joined #minecrafthelp
#25 [00:33] <ike> i lost my email on my minecraft profile
#26 [00:34] <ike> what now?
#27 [00:37] <ike> @ike hi minecraft, on a day lost i my e-mail. that e-mail was linked by my minecraft account. whats next?
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#34 [00:41] * enderslayer_100 [webchat@dynamic.etv.net] has joined #minecrafthelp
#35 [00:42] <enderslayer_100> Hello?
#36 [00:42] <enderslayer_100> So i put my email and password in correctly but it still says failed login i have waited days at a time and it still wont work
#37 [00:44] <GreyVulpine> Ever worked before for you?
#38 [00:44] <ike> hi, ike here. my email was lost, that email was linked with my minecraft profile. also i don't now what my safety answers. whats next?
#39 [00:44] <GreyVulpine> ike - Send in a support ticket to Mojang's Customer Support using: https://help.mojang.com/customer/portal/emails/new
#40 [00:47] <enderslayer_100> yea grey its worked before
#41 [00:47] <enderslayer_100> Im just trying to get back into the game and cant login
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#43 [00:47] <enderslayer_100> it wouldnt be such and issue if i wasnt between jobs
#44 [00:48] <GreyVulpine> ??> enderslayer_100 tools/hjt
#45 [00:48] <Mightyena> enderslayer_100: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#46 [00:48] <Mightyena> enderslayer_100: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#47 [00:48] <enderslayer_100> dude ubuntu kills windows
#48 [00:48] <enderslayer_100> its how i got 7 on my old xp computer
#49 [00:49] <enderslayer_100> and i already have anitmaleware
#50 [00:49] * ike [webchat@183.124-128-109.adsl-dyn.isp.belgacom.be] has quit. (Quit: webchat.esper.net)
#51 [00:49] <GreyVulpine> That website does nothing to change your operating system. it's simply a means to allow you to share text with me
#52 [00:49] <enderslayer_100> ive tried to log in on my moms win7 and my win10 and neither worked
#53 [00:49] <GreyVulpine> You copy/paste text into that website, hit submit, and give us the URL it takes you to, so that we can read the report
#54 [00:49] <Andrio> huh?
#55 [00:49] <enderslayer_100> i just says invalid login info
#56 [00:50] <GreyVulpine> Please follow Mightyena's instructions
#57 [00:50] <enderslayer_100> i checked it with my records (update them when i change a password) and it was the same sense the last change
#58 [00:50] <enderslayer_100> Boi i swear if my antimaleware yells at me
#59 [00:51] * GreyVulpine sighs
#59 [00:51] <enderslayer_100> those instructions were unclear
#60 [00:51] <enderslayer_100> got it
#61 [00:52] <enderslayer_100> just doing a quick scan with my antivirus at the same time program checks out got the not pad
#62 [00:53] <enderslayer_100> oised
#63 [00:54] <enderslayer_100> pasted*
#64 [00:59] <enderslayer_100> GreyVulpine
#65 [00:59] <GreyVulpine> Link please
#66 [01:01] <enderslayer_100> https://paste.ubuntu.com/p/Sv2yPfxbZd/
#67 [01:05] <GreyVulpine> Nothing in that report that immediately raises a red flag for me. Newish computer?
#68 [01:06] <enderslayer_100> newly updated to win10
#69 [01:06] <enderslayer_100> damnit i cant reach my smokes
#70 [01:07] <GreyVulpine> How's your internet connection. You doing anything funky with your setup at all? Your ISP doing any sort of wierd routing? You using a VPN at all?
#71 [01:10] <enderslayer_100> no vpn i have a 5ghz wifi speen
#72 [01:11] <enderslayer_100> and its a great isp
#73 [01:15] <GreyVulpine> Hmm. So. When was the last time you've been able to log in?
#74 [01:15] * ENDER_BLASTER [webchat@103.82.208.182] has joined #minecrafthelp
#75 [01:15] <ENDER_BLASTER> I have a proble
#76 [01:15] <GreyVulpine> We have solutions
#77 [01:15] <ENDER_BLASTER> i cannot log on to my minecraft account
#78 [01:15] <GreyVulpine> And why is that?
#79 [01:16] <ENDER_BLASTER> i dont wait
#80 [01:16] <GreyVulpine> I'm sorry?
#81 [01:16] <ENDER_BLASTER> Sorry! Make sure you are online and try again
#82 [01:16] <ENDER_BLASTER> If your account was created after November 2012 or if it has been migrated, use your email. Otherwise use your username.
#83 [01:16] <ENDER_BLASTER> this is the popup
#84 [01:16] <ENDER_BLASTER> which shows
#85 [01:16] <GreyVulpine> ??> ENDER_BLASTER tools/hjt
#86 [01:16] <Mightyena> ENDER_BLASTER: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#87 [01:16] <Mightyena> ENDER_BLASTER: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#88 [01:16] <ENDER_BLASTER> when i tried to login
#89 [01:16] <ENDER_BLASTER> let me try this
#90 [01:19] <ENDER_BLASTER> https://paste.ubuntu.com/p/262XhCs2Yy/
#91 [01:19] <ENDER_BLASTER> i have the link
#92 [01:20] <ENDER_BLASTER> hello
#93 [01:20] <GreyVulpine> K7TSecurity?
#94 [01:20] <ENDER_BLASTER> yes
#95 [01:20] <GreyVulpine> Perhaps that's blocking Minecraft from connecting correctly?
#96 [01:20] <ENDER_BLASTER> i have recently purchased
#97 [01:21] <ENDER_BLASTER> i think so
#98 [01:21] <GreyVulpine> Looks like that's got a firewall component
#99 [01:21] <ENDER_BLASTER> oh
#100 [01:21] <ENDER_BLASTER> yes it has took over my firewall
#101 [01:21] <ENDER_BLASTER> anysolution?
#102 [01:21] <GreyVulpine> That'll be something you will need to look at your security software for
#103 [01:22] <GreyVulpine> I have no experience with that one
#104 [01:22] <ENDER_BLASTER> Perhaps that's blocking Minecraft from connecting correctly? yes when i bought it it blocked it
#105 [01:22] <ENDER_BLASTER> any technician avaliable to solve this problem
#106 [01:22] <GreyVulpine> Yeah, hah, no.
#107 [01:22] <ENDER_BLASTER> so which means that i lost my mc account for ever
#108 [01:23] <GreyVulpine> Or uninstall the security software
#109 [01:23] <ENDER_BLASTER> sure
#110 [01:23] <ENDER_BLASTER> let me try it
#111 [01:27] <enderslayer_100> GreyVulpine 3 years ago the last time i played
#112 [01:27] <enderslayer_100> yes i did migrate back then so thats not the issue
#113 [01:33] <GreyVulpine> Hmm, I don't really have any ideas at the moment
#114 [01:33] <enderslayer_100> i know its strange
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#118 [01:54] <Eilien> I have a problem that crashes my Minecraft with Forge again and again and makes it unplayable for me. I do not know how to help myself
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#124 [03:11] <Elias> Hello, Im having troubles installing my bedrock edition on my PC despite owning it on xbox.
#125 [03:14] <Elias> I recieved the game for free because i owned the xbox one edition when they moved over to bedrock.
#126 [03:20] * AlexandrosMason [webchat@athedsl-359829.home.otenet.gr] has joined #minecrafthelp
#127 [03:22] <AlexandrosMason> i am getting an error on minecraft launcher saying my password or email is wrong while i can log in the website through phone with the same password and email,can someone help me ?
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#131 [03:59] <mustiz> i think my realm is in the wrong region server
#132 [03:59] <mustiz> how do i change it
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#138 [04:22] <Ja> I bought minecraft back in 2010 and have no idea how to login now, none of the reset stuff works. Is there a way to find out how to login or is it just a case of waiting for support?
#139 [04:25] <Andrio> Ja, what was your profile name?
#140 [04:25] <Ja> unfortunately, I have no idea
#141 [04:25] <Ja> I just have the paypal receipt for the purchase so i at least know the email address
#142 [04:26] <Andrio> Ja, can you log in at https://account.mojang.com/ ?
#143 [04:27] <Ja> no, and I tried the forgot password with my email address and received no email
#144 [04:29] * Bootsie_B [webchat@203-219-226-180.static.tpgi.com.au] has joined #minecrafthelp
#145 [04:29] <Andrio> ??> Ja account/send-email
#146 [04:29] <Mightyena> Ja: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#147 [04:29] <Mightyena> Ja: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#148 [04:29] * MANIAMGOD [webchat@120.158.137.130] has joined #minecrafthelp
#149 [04:29] <Ja> ok i've sent the email thanks. so that says it's like 2 months to hear back?
#150 [04:30] <MANIAMGOD> hi i need help whenever i try to log into my account it says Sorry! Make sure you are online and try again even though i am connected to the internet?
#151 [04:31] <Andrio> indeed
#152 [04:31] <Andrio> ??> MANIAMGOD tools/HJT
#153 [04:31] <Mightyena> MANIAMGOD: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#154 [04:31] <Mightyena> MANIAMGOD: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#155 [04:32] <Bootsie_B> Hi! I bought Minecraft back in 2010 through Paypal. I have a copy of my transaction ID from that time. I haven't played since around 2012 or so, and when I tried last week I could only access the demo version. I tried importing my Minecraft account to the Mojang account I made in 2014 (to play Scrolls), but afterwards I could still only access the
#156 [04:32] <Bootsie_B> demo version. All the support articles I've found say I need my transaction ID (which I have), but not where I actually put it in. I've put in a support ticket already - do I need to just wait for that to resolve, or is there some obvious step I'm missing?
#157 [04:33] <Andrio> Bootsie_B, what was your profile name?
#158 [04:34] <Bootsie_B> I think it was just "bootsie"
#159 [04:35] <Andrio> Last week?
#160 [04:35] <MANIAMGOD> Andrio do you know waht i do when it says Sorry! Make sure you are online and try again
#161 [04:35] <Andrio> Bootsie_B, and you never changed from that name?
#162 [04:35] <Andrio> MANIAMGOD, follow Mightyena's instructions
#163 [04:35] <MANIAMGOD> ok
#164 [04:35] <Bootsie_B> I don't think I ever changed from that name.
#165 [04:36] <MANIAMGOD> i did it what should i do now
#166 [04:38] <MANIAMGOD> ?
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#168 [04:38] <Andrio> MANIAMGOD, show us the link to your report
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#170 [04:38] <MANIAMGOD> https://paste.ubuntu.com/p/3RzQJV5w2T/
#171 [04:38] <Andrio> Bootsie_B, the name was changed on 2019-08-14 02:41:01Z; it's possible your account was stolen.
#172 [04:39] <Milan_Sveda> Hi im trying to change my minecraft username without waiting 30 days because im really unhappy with my username
#173 [04:39] <Milan_Sveda> is there a way i can change it now
#174 [04:39] <Andrio> Milan_Sveda, unfortunately there is not.
#175 [04:39] <Milan_Sveda> that sucks
#176 [04:39] <Andrio> mm
#177 [04:40] <Milan_Sveda> why is there a 30 day wait
#178 [04:40] <MANIAMGOD> what now andrio?
#179 [04:40] <Bootsie_B> Andrio Actually I'm pretty sure that was me. Did it change to bootsie_b? That's the name I usually use, and I probably forgot that I changed it (sorry!).
#180 [04:41] <MANIAMGOD> what do i do now?
#181 [04:42] <Andrio> Bootsie_B, there's no record of bootsie_b
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#183 [04:42] <Andrio> it was changed to LilliamBoat
#184 [04:42] <Bootsie_B> Oh. Well that's definitely suspicious.
#185 [04:42] <Bootsie_B> That wasn't me. Sounds like it was stolen.
#186 [04:42] <MANIAMGOD> what do i do andrio
#187 [04:42] <Andrio> ??> MANIAMGOD AV/Norton
#188 [04:42] <Mightyena> MANIAMGOD: Norton's Antivirus program and firewall are known to interfere with Minecraft's login and server-joining process. Currently the only way to fix it is to uninstall it. We recommend Malwarebytes as an alternative. See ?? av/malwarebytes
#189 [04:49] <Bootsie_B> Andrio what would be my next course of action now?
#190 [04:50] <Andrio> Bootsie_B, you'll need to wait for a reply to your ticket.
#191 [04:50] <Bootsie_B> OK, thanks for your help.
#192 [04:50] * umop_apisdn [webchat@104-181-104-14.lightspeed.mssnks.sbcglobal.net] has joined #minecrafthelp
#193 [04:52] <umop_apisdn> i see little 'shirts' by the health hearts.. what are those? i have 1/2 of a shirt out of about 10
#194 [04:52] <umop_apisdn> i see little 'shirts' by the health hearts.. what are those? i have 1/2 of a shirt out of about 10
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#196 [04:54] <Andrio> umop_apisdn, that's your armour rating.
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#199 [04:55] <umop_apisdn> ok.. so better armor then :) thanks Andrio
#200 [04:55] <Andrio> yeah.. no problem.
#201 [04:56] * death4 [webchat@bzq-84-109-241-236.red.bezeqint.net] has joined #minecrafthelp
#202 [04:56] <death4> Hello?
#203 [04:56] <umop_apisdn> can i make a saddle, or just have to find one.. i had one but it disappeared
#204 [04:56] <umop_apisdn> hi death4
#205 [04:56] <death4> can somebody help me?
#206 [04:56] <BlueJoe> Failed login, have reset password multiple times, have waited 24 hours for reset. Still failed login.
#207 [04:56] <Andrio> umop_apisdn, you cannot craft a saddle.
#208 [04:57] <death4> How do I gift someone minecraft?
#209 [04:57] <Andrio> BlueJoe, can you log in at https://account.mojang.com/ ?
#210 [04:57] <umop_apisdn> thanks Andrio
#211 [04:57] <Andrio> death4, you can buy either a gift code or a physical prepaid card.
#212 [04:57] <death4> Where do I buy a gift code?
#213 [04:57] <Andrio> umop_apisdn, also see https://minecraft.gamepedia.com/Saddle
#214 [04:58] <techy> hello im having the same login issue.. tried everything and i was logging in fine not to long ago
#215 [04:59] <BlueJoe> Andrio, I have tried this but it still fails
#216 [04:59] <Andrio> death4: https://www.minecraft.net/en-us/store/
#217 [05:00] <death4> It leads me to Amazon and they don't have minecraft
#218 [05:02] <umop_apisdn> bye :)
#219 [05:02] <umop_apisdn> bye :)
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#221 [05:04] <death4> ....
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#224 [05:06] <igor420> Hi guys.. I am trying to reset my minecraft password on the minecraft.net site. I add my email to the forgot password form and i never get an email with a reset link.
#225 [05:07] <igor420> I have emailed Mojang support about this last week and i am yet to hear back from them.
#226 [05:13] <Greymagic27> igor420, Hey. You'll need to wait for a reply from mojang. Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: https://help.mojang.com/customer/portal/articles/359446
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#229 [05:17] <Ryan> Hello,
#230 [05:18] * Ryan is now known as Guest55100
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#234 [05:40] <Sir_benjii> Aussprache lernen
#235 [05:40] <Sir_benjii> Hello I have created a new Minecraft account on 28.08.2019 and bought the Minecraft full version (with a voucher). Unfortunately I can not log into the Minecraft Launcher. But I can log in to another PC.
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#240 [06:28] * lil_reiks [webchat@169-250-196-88.dyn.estpak.ee] has joined #minecrafthelp
#241 [06:28] <lil_reiks> wtf i got hacked help
#242 [06:29] <Greymagic27> lil_reiks, Hey. Why do you think that?
#243 [06:29] <lil_reiks> bcs i got email that my mc gmail was changed
#244 [06:29] <Greymagic27> ??> lil_reiks account/send-email
#245 [06:29] <Mightyena> lil_reiks: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#246 [06:29] <Mightyena> lil_reiks: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#247 [06:30] <lil_reiks> bruh
#248 [06:32] * lil_reiks [webchat@169-250-196-88.dyn.estpak.ee] has quit. (Client Quit)
#249 [06:34] * LUKITOMI0114 [webchat@200.41.170.242] has joined #minecrafthelp
#250 [06:34] <LUKITOMI0114> Somehow I cant log in to my account even thoug him putting my mail correctly
#251 [06:35] <LUKITOMI0114> what can I do?
#252 [06:37] <Greymagic27> LUKITOMI0114, Hey. What does it say when you try to login?
#253 [06:38] <LUKITOMI0114> "Error! Too many failed attempts. Please try again later." I only tried one time
#254 [06:38] <Greymagic27> ??> LUKITOMI0114 login/throttle
#255 [06:38] <Mightyena> LUKITOMI0114: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#256 [06:38] <Mightyena> LUKITOMI0114: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#257 [06:39] <LUKITOMI0114> ok
#258 [06:39] <LUKITOMI0114> THX!
#259 [06:39] <Greymagic27> LUKITOMI0114, No problem!
#260 [06:39] * Bob [webchat@91.181.6.51.dyn.plus.net] has joined #minecrafthelp
#261 [06:55] * tony [webchat@rrcs-98-101-65-163.midsouth.biz.rr.com] has joined #minecrafthelp
#262 [06:57] <tony> Just bought and downloaded the java version of game for my mac. When I try to play "GAME CRASH: An unexpected issue occurred and the game has crashed. We're sorry for the inconvenience" appears instantly and a second window called minecraft game output opens saying " waiting for log output"
#263 [07:01] <asdf> ??> tony launcher/log-txt
#264 [07:01] <Mightyena> tony: We need to see your full launcher log, which is created in the game directory.
#265 [07:01] <Mightyena> tony: First open your .minecraft folder (If you don't know how to get there, ask), then try to launch the game. Then in the .minecraft folder open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#266 [07:03] <tony> So sorry I do not know how to get to the folder
#267 [07:15] * bela [webchat@cpe-120-154-4-78.nb06.nsw.asp.telstra.net] has joined #minecrafthelp
#268 [07:16] <bela> im trying to buy mincraft on my mac and it keeps on saying that the credit card info is wrong and it isn't. i even tried with a different card and i still can't make the purchase
#269 [07:17] <asdf> you might try amazon
#270 [07:17] <asdf> or setup paypal
#271 [07:17] <bela> i live in australia
#272 [07:17] <asdf> so?
#273 [07:17] * Jay [webchat@S01061cabc06c3ad3.ss.shawcable.net] has joined #minecrafthelp
#274 [07:17] <bela> i don't think im able to use amazon
#275 [07:19] <Jay> My game keeps crashing. and its saying the drive doesn't support OpenLG.
#276 [07:20] * Bob [webchat@91.181.6.51.dyn.plus.net] has quit. (Quit: webchat.esper.net)
#277 [07:20] * bela [webchat@cpe-120-154-4-78.nb06.nsw.asp.telstra.net] has quit. (Quit: webchat.esper.net)
#278 [07:20] <Greymagic27> ??> Jay win/dxdiag
#279 [07:20] <Mightyena> Jay: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#280 [07:21] * kain [webchat@cpc121416-wals12-2-0-cust45.16-1.cable.virginm.net] has joined #minecrafthelp
#281 [07:22] <kain> an error comes up every time i try to login on my new computer
#282 [07:22] <Greymagic27> kain, Hey. What's the error?
#283 [07:22] <kain> Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
#284 [07:22] <kain> im not very good with computers
#285 [07:24] <Greymagic27> ??> kain win/dxdiag
#286 [07:24] <Mightyena> kain: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#287 [07:26] <kain> thats not a safe website
#288 [07:27] <Greymagic27> kain, It's not https granted. But it is an official mojang website
#289 [07:27] <kain> okay im following steps do i have to uninstall mc?
#290 [07:27] <Greymagic27> kain, No.. Just follow the steps
#291 [07:29] <Jay> So at the end of the steps what should I do with the link I got from Ubuntu Pastebin?
#292 [07:30] <Greymagic27> Send it here
#293 [07:30] <Jay> https://paste.ubuntu.com/p/d22gdSXk7d/
#294 [07:31] * adam [webchat@224.subnet125-161-131.speedy.telkom.net.id] has joined #minecrafthelp
#295 [07:31] <adam> help me pls
#296 [07:31] <Greymagic27> Jay, That PC is well below the needed specs for minecraft. Either buy a new GPU (if using a desktop PC) or look into buying a new PC all together https://help.mojang.com/customer/en/portal/articles/325948-minecraft-java-edition-system-requirements
#297 [07:31] <Greymagic27> adam, Hey. What with?
#298 [07:31] * adam is now known as Guest77532
#299 [07:32] <Guest77532> why cant i play multiplayer and it always says cant authenticate with minecraft.net
#300 [07:32] <Guest77532> something like that
#301 [07:32] <Greymagic27> ??> Guest77532 tools/hjt
#302 [07:32] <Mightyena> Guest77532: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#303 [07:32] <Mightyena> Guest77532: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#304 [07:32] <Jay> So if I just bought the game today, is there a way I can just refund it until I get a new PC?
#305 [07:32] * Thomas [webchat@150-188-18-81.rdns.luxinettelecom.fr] has joined #minecrafthelp
#306 [07:33] <Thomas> Hi!
#307 [07:33] <Greymagic27> Jay, Yep. Here's the refund policy:
#308 [07:33] <Greymagic27> ??> Jay account/refund
#309 [07:33] <Mightyena> Jay: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#310 [07:33] <Greymagic27> Thomas, Hey. What's the issue?
#311 [07:33] <Thomas> I lost the acces of my e-mail address
#312 [07:33] <Greymagic27> Thomas, Have you contacted your email provider about gaining access again?
#313 [07:34] <Thomas> it's actually impossible
#314 [07:34] <Greymagic27> How so?
#315 [07:34] <Thomas> i can't rest my security questions
#316 [07:34] * omar [webchat@197.165.220.238] has joined #minecrafthelp
#317 [07:34] <Thomas> of my minecraft account
#318 [07:34] <Thomas> (sorry i'm french)
#319 [07:34] <Thomas> reset*
#320 [07:35] <Greymagic27> Thomas, If you can't access your email you need to speak to your email provider
#321 [07:35] <Guest77532> https://paste.ubuntu.com/p/DBXGFKsrbC/
#322 [07:35] <omar> hello?
#323 [07:35] <Thomas> i already tried but it is impossible
#324 [07:36] <Greymagic27> Thomas, I see. In that case, you'll need to email mojang to change your email address
#325 [07:36] <Greymagic27> ??> Thomas account/send-email
#326 [07:36] <Mightyena> Thomas: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#327 [07:36] <Mightyena> Thomas: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#328 [07:36] <omar> hello can someone help me?
#329 [07:36] <Guest77532> Mightyena https://paste.ubuntu.com/p/DBXGFKsrbC/
#330 [07:37] * kain [webchat@cpc121416-wals12-2-0-cust45.16-1.cable.virginm.net] has joined #minecrafthelp
#331 [07:37] <kain> https://paste.ubuntu.com/p/YsJV8vfq3n/
#332 [07:37] <kain> what do i need to do?
#333 [07:37] * omar [webchat@197.165.220.238] has quit. (Client Quit)
#334 [07:37] <Greymagic27> ??> Guest77532 av/kaspersky
#335 [07:37] <Mightyena> Guest77532: If you are using Kaspersky Internet Security and cannot connect to Mojang's servers, turn off Encrypted Connections Scan by following this guide: https://support.kaspersky.com/9927#block1
#336 [07:38] <Greymagic27> kain, That PC is well below the needed specs for minecraft. Either buy a new GPU (if using a desktop PC) or look into buying a new PC all together https://help.mojang.com/customer/en/portal/articles/325948-minecraft-java-edition-system-requirements
#337 [07:39] <kain> so i cant play minecraft?
#338 [07:39] * zaiah [webchat@197.165.220.238] has joined #minecrafthelp
#339 [07:40] <Greymagic27> kain, Not on that PC, no. You can try downgrading to windows 8 or 7 but as it's below the minimum requirement you may get frequent crashes when trying to play
#340 [07:40] <Greymagic27> zaiah, Hey. How can we help?
#341 [07:40] <kain> is it hard to manually get a gpu?
#342 [07:40] <kain> and do it my self?
#343 [07:41] <kain> i have another pc but its broke but the gpu is ok?
#344 [07:41] <Greymagic27> kain, Are you using a desktop PC or a laptop?
#345 [07:41] <kain> desktop
#346 [07:41] * Jay [webchat@S01061cabc06c3ad3.ss.shawcable.net] has quit. (Quit: webchat.esper.net)
#347 [07:42] <kain> is there like a video to show me how to manually install a gpu?
#348 [07:42] <Greymagic27> kain, If you know how to fit a GPU into a desktop PC then you can try. But, if not you may want to search for a new PC or a person who knows how to do it
#349 [07:42] <Guest77532> Mightyena yesterday i was able to log in to the server even when i used the kaspersky
#350 [07:42] <Greymagic27> Guest77532, Before following the kaspersky steps can you try this:
#351 [07:42] <Greymagic27> ??> Guest77532 launcher/relog
#352 [07:42] <Mightyena> Guest77532: Click your Minecraft username (or email address) in the upper left part of the launcher, select Log out, then re-enter your info and try the game again.
#353 [07:43] <Guest77532> ok
#354 [07:43] <zaiah> Can i ask help for a forgotten account password or not?
#355 [07:43] <Greymagic27> zaiah, Have you tried resetting your password?
#356 [07:43] <zaiah> yes
#357 [07:44] * Thomas [webchat@150-188-18-81.rdns.luxinettelecom.fr] has quit. (Quit: webchat.esper.net)
#358 [07:44] * bell [webchat@203-214-77-106.dyn.iinet.net.au] has joined #minecrafthelp
#359 [07:44] <bell> hello
#360 [07:45] <Greymagic27> bell, Hey. How can we help?
#361 [07:45] <bell> is this a person?
#362 [07:45] <zaiah> and i have another problem that i changed my email while ago but i dont remember it but i remember the email i made the account with and i still use it and i also remember the first password i made but i changed and i dont remember what i changed it too
#363 [07:45] <Greymagic27> bell, Yes :P I'm a real person
#364 [07:45] <kain> so with my pc right now if i downgrade to windows 7-8 i will be able to play?
#365 [07:45] <zaiah> i dont know if can solve that for me but if u can just let me know
#366 [07:45] <bell> aha okay are there multiple people on the chat?
#367 [07:45] <Greymagic27> zaiah, Have you emailed mojang about retrieving the lost details or resetting them all together?
#368 [07:46] <bell> hello?
#369 [07:46] <Greymagic27> bell, Yes. It's a live chatroom. If you have any private information you need to send please DM me. /msg Greymagic27
#370 [07:46] <zaiah> yes they didnt respond they took more then a week
#371 [07:46] * zaiah [webchat@197.165.220.238] has quit. (Quit: webchat.esper.net)
#372 [07:46] <bell> no its fine anyways
#373 [07:46] <Greymagic27> kain, You may not be able to as your PC is still below the needed requirements for the game
#374 [07:46] <bell> so l bought minecraft and l downloaded it on my macbook air
#375 [07:47] <kain> how do i get windows 7?
#376 [07:47] <Greymagic27> kain, https://support.microsoft.com/en-us/help/4027936/windows-10-go-back-to-windows-7-or-windows-81
#377 [07:47] <bell> and l pressed on it and it will only allow me to play the demo when l got the recite from mojang that l have purchased it..?
#378 [07:47] <Greymagic27> ??> bell launcher/relog
#379 [07:47] <Mightyena> bell: Click your Minecraft username (or email address) in the upper left part of the launcher, select Log out, then re-enter your info and try the game again.
#380 [07:47] * zaiah [webchat@197.165.220.238] has joined #minecrafthelp
#381 [07:47] <zaiah> hello
#382 [07:47] * Guest77532 [webchat@224.subnet125-161-131.speedy.telkom.net.id] has quit. (Quit: webchat.esper.net)
#383 [07:47] <Greymagic27> zaiah, You'll need to wait for mojang to reply. Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: https://help.mojang.com/customer/portal/articles/359446
#384 [07:47] <zaiah> u still here
#385 [07:48] <bell> okay
#386 [07:48] * bell [webchat@203-214-77-106.dyn.iinet.net.au] has quit. (Client Quit)
#387 [07:50] * zaiah [webchat@197.165.220.238] has quit. (Client Quit)
#388 [07:52] * bell [webchat@203-214-77-106.dyn.iinet.net.au] has joined #minecrafthelp
#389 [07:52] <bell> hello
#390 [07:52] <Greymagic27> bell, Hi
#391 [07:52] * bell [webchat@203-214-77-106.dyn.iinet.net.au] has quit. (Client Quit)
#392 [07:53] * Doc_Ranger [webchat@23-120-96-98.lightspeed.tukrga.sbcglobal.net] has joined #minecrafthelp
#393 [07:53] * Elias [webchat@d75-155-172-151.bchsia.telus.net] has quit. (Quit: webchat.esper.net)
#394 [07:55] <Doc_Ranger> I am unable to log-in on this computer, I have tried logging in on various accounts and none have worked. It is not a password issue, because there is no message when I click the "Log-in" button. When the button is pressed,(after all needed credentials are input) it turns grey for around 1.5 seconds and then returns to green.
#395 [07:55] <Greymagic27> Doc_Ranger, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Follow the steps which Mightyena will send below:
#396 [07:55] <Greymagic27> ??> Doc_Ranger tools/hjt
#397 [07:55] <Mightyena> Doc_Ranger: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#398 [07:55] <Mightyena> Doc_Ranger: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#399 [07:56] <Doc_Ranger> I'm not a fool, I know how those clients work.
#400 [07:56] <Greymagic27> Doc_Ranger, It's not a client. It's just a .exe that runs and it's a trusted tool that we use here every day for over half of our cases
#401 [07:56] <Greymagic27> Doc_Ranger, It even has its own wiki page: https://en.wikipedia.org/wiki/HijackThis
#402 [07:57] <Greymagic27> But, if you don't like the sound of that tool we do have an alternate one you can use:
#403 [07:57] <Greymagic27> ??> Doc_Ranger tools/otl
#404 [07:57] <Mightyena> Doc_Ranger: OldTimer's List-It is a replacement for HijackThis when more through diagnosis of the computer is needed. Run a scan (not a Quick Scan), wait for it to finish (may take 15 minutes or so), then a notepad window will pop up. Copy everything inside, and paste it on https://paste.ubuntu.com.
#405 [07:57] <Mightyena> Doc_Ranger: Download OTL here: https://oldtimer.geekstogo.com/OTL.exe
#406 [07:58] <Doc_Ranger> I have installed HiJackThis ,
#407 [07:58] <Doc_Ranger> should I also install the other
#408 [07:59] <Greymagic27> Doc_Ranger, No. Hijackthis is fine
#409 [07:59] <Greymagic27> Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#410 [07:59] <Doc_Ranger> alright
#411 [08:01] <Doc_Ranger> https://paste.ubuntu.com/p/skhcWpNPdz/
#412 [08:01] <kain> i dont have a disc or a usb to reset my pc
#413 [08:01] <Greymagic27> ??> Doc_Ranger win/hosts/edit
#414 [08:01] <Mightyena> Doc_Ranger: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#415 [08:01] <Mightyena> Doc_Ranger: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#416 [08:01] <Greymagic27> Doc_Ranger, Remove any entry containing the word mojang - Save the file by pressing CTRL+S then change your minecraft password
#417 [08:01] <kain> to change to windows 7
#418 [08:03] <Doc_Ranger> I have located the file and will delete the entries with the word mojang
#419 [08:04] <Doc_Ranger> It has been saved.
#420 [08:04] * jaromir2004cz [webchat@178.255.168.208] has joined #minecrafthelp
#421 [08:04] <Greymagic27> Doc_Ranger, Great! The next step is to change your minecraft password then try the game
#422 [08:04] <Doc_Ranger> alright
#423 [08:04] <jaromir2004cz> hi
#424 [08:04] <jaromir2004cz> i need help
#425 [08:05] <Greymagic27> jaromir2004cz, Hey. What with?
#426 [08:06] <jaromir2004cz> i dont have acces with minecraft email i cant log into email i need change how
#427 [08:06] <Greymagic27> ??> jaromir2004cz account/send-email
#428 [08:06] <Mightyena> jaromir2004cz: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#429 [08:06] <Mightyena> jaromir2004cz: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#430 [08:07] <Doc_Ranger> Password successfully reset, attempting log-in.
#431 [08:08] <Doc_Ranger> Success!
#432 [08:08] <Doc_Ranger> thank you
#433 [08:08] <jaromir2004cz> i deleted my 2 account and i try to migrate my 1 account i cant
#434 [08:08] * Doc_Ranger [webchat@23-120-96-98.lightspeed.tukrga.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#435 [08:08] <jaromir2004cz> why
#436 [08:09] <jaromir2004cz> thats writing : email is allready registered on another acount
#437 [08:09] <Greymagic27> jaromir2004cz, I don't know why you did that. But I do know that you need to wait for a reply from mojang after emailing them.
#438 [08:09] <jaromir2004cz> i got that email i confirmed
#439 [08:10] * kain [webchat@cpc121416-wals12-2-0-cust45.16-1.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#440 [08:11] <jaromir2004cz> its deleted yes or no ?
#441 [08:13] <jaromir2004cz> ?
#442 [08:14] * _TATKO_ [webchat@cpe-101-182-129-191.vb04.vic.asp.telstra.net] has joined #minecrafthelp
#443 [08:14] <_TATKO_> My account no longer says i own minecraft
#444 [08:15] <_TATKO_> If i know my username is there a way to find out what E-mail address the username is tied to?
#445 [08:16] * Mdrxz [webchat@cpe-120-147-192-107.wjui-cr-102.lon.vic.bigpond.net.au] has joined #minecrafthelp
#446 [08:16] <Mdrxz> hello
#447 [08:16] <Mdrxz> i need
#448 [08:16] <Mdrxz> help
#449 [08:16] * _TATKO_ [webchat@cpe-101-182-129-191.vb04.vic.asp.telstra.net] has quit. (Client Quit)
#450 [08:17] <Mdrxz> my minecraft says the latest version is 1.14.4 and i dont know how to get 1.8.9
#451 [08:17] <jaromir2004cz> i know
#452 [08:17] <jaromir2004cz> open minecraft account
#453 [08:17] <jaromir2004cz> sorry launcher
#454 [08:17] <jaromir2004cz> <Mdrxz> go to instalations
#455 [08:17] <Mdrxz> ok
#456 [08:18] <jaromir2004cz> <Mdrxz> new
#457 [08:18] <Mdrxz> ok
#458 [08:18] <jaromir2004cz> <Mdrxz> version and search version needed and create
#459 [08:18] <Mdrxz> but its only version 1.14.4 or older
#460 [08:19] <jaromir2004cz> what version you need ?
#461 [08:19] <Mdrxz> the most recent update, 1.8.9
#462 [08:20] * Eternity [webchat@host-92-4-188-226.as43234.net] has joined #minecrafthelp
#463 [08:20] <jaromir2004cz> hmm recent update is 1.14.4 you need 1.8.9 version ?
#464 [08:20] <Mdrxz> yes
#465 [08:20] <jaromir2004cz> its donw on versions is relese 1.8.9
#466 [08:20] <Eternity> Hi, I bought MC on tablet and I wanna download it without paying on Laptop. Is that possible?
#467 [08:21] <Mdrxz> wait a second, do i try latest snapshot too?
#468 [08:21] <Mdrxz> btw eternity no i dont think its possible
#469 [08:21] <Eternity> Aww man.
#470 [08:22] <Mdrxz> im pretty sure the tablet version is significantly cheaper than the windows 10 or java editio
#471 [08:22] <Eternity> Its 7 pound.
#472 [08:23] <Mdrxz> oh the java + windows 10 bundle is $35AUD
#473 [08:23] <Eternity> But the thing, while I was installing the trial version, it said. "Retrieving user data"
#474 [08:23] * Yoda2703 [webchat@46.128.46.82.dynamic.cablesurf.de] has joined #minecrafthelp
#475 [08:23] <Mdrxz> i dont really know to be honest
#476 [08:24] <Andrio> Eternity, what kind of tablet?
#477 [08:24] <Eternity> Android
#478 [08:24] <Eternity> The lastest one
#479 [08:24] <Andrio> ah, ok, you can't run that on a laptop.
#480 [08:24] <Andrio> Unless maybe you have a weird Android laptop.
#481 [08:24] <Eternity> Cant i download it since i already bought it?
#482 [08:24] <Andrio> You can, on the tablet.
#483 [08:24] <Yoda2703> Hi I forgot my password and can't reset it. Since no email is sent to me. can someone help me?
#484 [08:25] <Eternity> Do you reckon Mojang can help me deal with this?
#485 [08:29] <Eternity> And even my 5 servers that are on my tablet show up in my servers tab
#486 [08:29] <Eternity> So that means they have my data
#487 [08:34] * joey [webchat@68-185-104-6.static.stls.mo.charter.com] has joined #minecrafthelp
#488 [08:34] <joey> i cannot login to my account
#489 [08:34] * joey [webchat@68-185-104-6.static.stls.mo.charter.com] has quit. (Client Quit)
#490 [08:39] * thoolihan [~thoolihan@cpe-173-88-146-249.neo.res.rr.com] has joined #minecrafthelp
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#492 [08:44] * CangarooKo [webchat@cpe-94-253-183-159.zg.cable.xnet.hr] has joined #minecrafthelp
#493 [08:45] <CangarooKo> Hi i lost my email account and i cant log in my minecraft account because of that
#494 [08:50] * Adam [webchat@c-73-184-84-196.hsd1.ga.comcast.net] has joined #minecrafthelp
#495 [08:51] * Adam is now known as Guest79210
#496 [08:52] <Guest79210> If I purchased Minecraft java back in 2010, I think it was the version that was supposed to receive free updates for life. I don't know my username or pw (not even sure I set them up). Is this purchase still good for the version of the game today? I emailed Mojang a couple of days ago to try and recover but haven't heard back.
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#500 [08:58] <JaviSacra> Hi, I have an error that throws me out of minecraft realms connection lost Java.io.IOException has interrupted a direct connection by the remote host
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#503 [09:05] * Darkflares [webchat@ue.tmodns.net] has joined #minecrafthelp
#504 [09:05] <Darkflares> I need help recovering my account.
#505 [09:09] <Darkflares> RIP.
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#513 [09:29] <Jarein27> #minecrafthelp Hi. I have forgotten my account and password. I bought the game on November 27, 2015.
#514 [09:29] <Jarein27> How can I get it back?
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#516 [09:36] * tony [webchat@216-237-216-100-static.northstate.net] has joined #minecrafthelp
#517 [09:38] <Coolaber> hello guys, i have got a problem with launching Minecraft, every time I try to launch the game in Minecraft Launcher a game crash alert appears. In Minecraft game output It says that game crashed with exit code 1
#518 [09:38] <Coolaber> please help
#519 [09:38] * Jarein27 [webchat@20.red-83-59-78.dynamicip.rima-tde.net] has quit. (Quit: webchat.esper.net)
#520 [09:38] <Coolaber> i can send a screenshot...
#521 [09:40] <tony> Hello, new user of the Minecraft java edition and when trying to start the game, "Game crashed An unexpected issue occurred and the game has crashed. We’re sorry for the inconvenience" appear and a seperate folder minecraft game output appears saying waiting for log output appears.
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#523 [09:49] * CJ [webchat@ool-2f128736.dyn.optonline.net] has joined #minecrafthelp
#524 [09:50] <CJ> I cant login into my account because I don't know my security questions and im not receiving emails from mojang
#525 [09:55] * CJ_Alahverdian [webchat@ool-2f128736.dyn.optonline.net] has joined #minecrafthelp
#526 [09:55] * madshgn [webchat@77.68.197.230] has joined #minecrafthelp
#527 [09:56] <CJ_Alahverdian> I cant login into Minecraft bc I don't know my security questions and when I want to reset them I don't get an email
#528 [09:57] <madshgn> I bought minecraft back in 2012, I have not played it for a while. and my account has now been migrated to mojang. Now I can not play minecraft - only in demo mode. On my account I can not see that I have bought a license for minecraft
#529 [10:02] * CJ_Alahverdian [webchat@ool-2f128736.dyn.optonline.net] has quit. (Quit: webchat.esper.net)
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#532 [10:05] * Cjisboss99 [webchat@ool-2f128736.dyn.optonline.net] has joined #minecrafthelp
#533 [10:06] <Cjisboss99> I cant login to Minecraft bc I don't know my security questions but I am not receiving emails when I need to reset them
#534 [10:08] * tony [webchat@216-237-216-100-static.northstate.net] has quit. (Quit: webchat.esper.net)
#535 [10:09] * madshgn [webchat@77.68.197.230] has quit. (Quit: webchat.esper.net)
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#537 [10:11] * Blame [webchat@p5DCCD124.dip0.t-ipconnect.de] has joined #minecrafthelp
#538 [10:11] <Bobafett121503> I cant login to my account bc I don't security questions and when I want to rest them im not getting the email
#539 [10:12] <Bobafett121503> Reset
#540 [10:13] * Blame [webchat@p5DCCD124.dip0.t-ipconnect.de] has quit. (Client Quit)
#541 [10:16] <Greymagic27> Bobafett121503, Hey. Have you emailed mojang about this?
#542 [10:17] <Bobafett121503> yes and nothing has happened
#543 [10:17] * Slipknot2 [webchat@95.168.124.171] has joined #minecrafthelp
#544 [10:17] <Greymagic27> Bobafett121503, Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: https://help.mojang.com/customer/portal/articles/359446
#545 [10:18] <Slipknot2> my minecraft crashes just when i join any multiplayer or singleplayer server
#546 [10:18] <Greymagic27> ??> Slipknot2 launcher/log-txt
#547 [10:18] <Mightyena> Slipknot2: We need to see your full launcher log, which is created in the game directory.
#548 [10:18] <Mightyena> Slipknot2: First open your .minecraft folder (If you don't know how to get there, ask), then try to launch the game. Then in the .minecraft folder open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#549 [10:18] * Bobafett121503 [webchat@ool-2f128736.dyn.optonline.net] has quit. (Quit: webchat.esper.net)
#550 [10:21] * RThaisky [webchat@84.25.218.59] has joined #minecrafthelp
#551 [10:23] <RThaisky> hello i got a problem with my friend realm everytime i play in his realm i got kick out after some seconds sometime i can play for long and some times not i got kick out with the message : java.io.IOException
#552 [10:24] <Greymagic27> RThaisky, Hey. Does this happen with all realm worlds?
#553 [10:25] <RThaisky> i did only play in 2 realms and it happens on both
#554 [10:25] <RThaisky> only when i connect to a server ip in multiplayer i can play with no problems
#555 [10:26] * David [webchat@static-145-175-4-96.unallocated.tn.ena.net] has joined #minecrafthelp
#556 [10:26] <Greymagic27> RThaisky, I've seen a few reports of this happening on realms. Here's a tweet about the issue: https://twitter.com/MojangStatus/status/1164611749523464192
#557 [10:26] <David> hey so i have a problem with finding a way to linik my mc account to my mojang for realms
#558 [10:26] * David is now known as Guest76320
#559 [10:27] <Greymagic27> ??> Guest76320 account/migrate
#560 [10:27] <Mightyena> Guest76320: To migrate your old minecraft.net account (i.e. you used your username to log in) to a Mojang account, use this page: https://account.mojang.com/migrate
#561 [10:28] <Guest76320> over realm it say update account... how can i do this?
#562 [10:29] <Greymagic27> Guest76320, What's your minecraft username?
#563 [10:29] <Guest76320> davidbinkskates
#564 [10:31] <Greymagic27> Guest76320, Your account comes up as unmigrated, meaning you'll need to migrate it: https://account.mojang.com/migrate
#565 [10:33] <Guest76320> when i put in all of the following, it proceeds to say that i have the wrong username or password
#566 [10:34] <Guest76320> but i know its right
#567 [10:34] <Greymagic27> Guest76320, I'd like to make sure nothing on your PC could be causing this issue. HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Follow the steps which Mightyena will send below:
#568 [10:34] <Greymagic27> ??> Guest76320 tools/hjt
#569 [10:34] <Mightyena> Guest76320: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#570 [10:34] <Mightyena> Guest76320: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#571 [10:35] <Guest76320> as of right now i am not on the computer i usually run it on and its doing the exact same thing
#572 [10:35] <Guest76320> so i dont believe it is any program that could be causing it im sure of it
#573 [10:35] <Greymagic27> Guest76320, Is it happening on other devices?
#574 [10:35] <Guest76320> yes
#575 [10:36] <Greymagic27> Guest76320, Ah ok. That doesn't look like a software issue then. Have you emailed mojang about this?
#576 [10:36] <Guest76320> i have not but im not sure what the context of the message should be.
#577 [10:36] <Guest76320> could be a server problem on their part?
#578 [10:38] * Zain [webchat@219.81-166-164.customer.lyse.net] has joined #minecrafthelp
#579 [10:38] <Zain> i dont know the mail to my minecraft account
#580 [10:38] <Greymagic27> Guest76320, I'm not sure how the migrating process works behind the scenes so can't say for sure. But you will need to send them an email and explain the situation:
#581 [10:38] <Greymagic27> ??> Guest76320 account/send-email
#582 [10:38] <Mightyena> Guest76320: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#583 [10:38] <Mightyena> Guest76320: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#584 [10:38] <Greymagic27> Zain, ^
#585 [10:38] <Zain> yes
#586 [10:40] <Slipknot2> https://paste.ubuntu.com/p/VJxdXdnyh5/
#587 [10:40] * MelonKush [webchat@ip-213-127-54-51.ip.prioritytelecom.net] has joined #minecrafthelp
#588 [10:41] <MelonKush> Hey since 4 days im not able to login on the minecraft launcher anymore i've tried re installing changing password and changing email and its still not working
#589 [10:42] * Zain [webchat@219.81-166-164.customer.lyse.net] has quit. (Client Quit)
#590 [10:45] <Slipknot2> can i get some help, my game crashes as soon as i joi the server
#591 [10:45] * RThaisky [webchat@84.25.218.59] has quit. (Quit: webchat.esper.net)
#592 [10:47] * hopet101 [webchat@cst-prg-34-94.cust.vodafone.cz] has joined #minecrafthelp
#593 [10:48] <hopet101> Hello, I have problem with Security Questions
#594 [10:49] * hope [webchat@cst-prg-34-94.cust.vodafone.cz] has joined #minecrafthelp
#595 [10:49] * siddg1 [webchat@host-90-232-108-158.mobileonline.telia.com] has joined #minecrafthelp
#596 [10:50] <siddg1> im having trouble migrating
#597 [10:50] <siddg1> my account
#598 [10:51] <hope> Please can someone help me?
#599 [10:51] <JaviSacra> Hi, I have an error that throws me out of minecraft realms connection lost Java.io.IOException has interrupted a direct connection by the remote host
#600 [10:51] * CangarooKo [webchat@cpe-94-253-183-159.zg.cable.xnet.hr] has quit. (Quit: webchat.esper.net)
#601 [10:52] * siddg1 [webchat@host-90-232-108-158.mobileonline.telia.com] has quit. (Client Quit)
#602 [10:53] <hope> This is so shitty server
#603 [10:53] <Absol> hope: Please keep it civil
#604 [10:53] * Aminah28 [webchat@104-9-106-5.lightspeed.miamfl.sbcglobal.net] has joined #minecrafthelp
#605 [10:53] <hope> Absol?
#606 [10:53] <hope> Please can u help me?
#607 [10:54] <Aminah28> Helo, so i tried to get the game but it said error it charged my account and i never got the game, i also didn't get a transaction ID
#608 [10:56] <Slipknot2> as soon as i join server my game crashes
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#610 [11:01] * DarkNoddy [~mordi@ti0020a400-2810.bb.online.no] has joined #minecrafthelp
#611 [11:02] * wyatt0 [webchat@104.222.25.1] has joined #minecrafthelp
#612 [11:02] <wyatt0> hey how do I get a refund
#613 [11:02] <wyatt0> i accidently bought the java edition when all i wanted was the windows 10 edition
#614 [11:04] * ReComicsJE [webchat@191.68.134.231] has joined #minecrafthelp
#615 [11:04] <Aminah28> whats the difference between JAVA and windows 10
#616 [11:04] <Aminah28> wyatt0
#617 [11:05] * ReComicsJE [webchat@191.68.134.231] has quit. (Client Quit)
#618 [11:06] <Aminah28> WILL ANYONE EVER HELP ME
#619 [11:07] <wyatt0> well im trying to join a realm with my friends that play on xbox
#620 [11:07] <MelonKush> what a help page...... no response at all from any of the helpers
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#622 [11:08] <wyatt0> anyone know how to get a refund?
#623 [11:08] <wyatt0> or can you cross play on java edition
#624 [11:08] <Aminah28> I think theres no refund
#625 [11:08] <Aminah28> refunds
#626 [11:08] <Aminah28> im not sure
#627 [11:08] <Aminah28> but whats the difference
#628 [11:09] <Aminah28> between windows 10 and Java
#629 [11:09] * Al [webchat@pool-71-121-158-70.bltmmd.fios.verizon.net] has joined #minecrafthelp
#630 [11:09] * bruhmoment [webchat@201-211-74-223.genericrev.cantv.net] has joined #minecrafthelp
#631 [11:09] <wyatt0> well im not sure either
#632 [11:09] <Al> Hello?
#633 [11:09] <Aminah28> so you dont know
#634 [11:09] <wyatt0> ive watched videos and the ones im watching say i have to buy the windows 10 version
#635 [11:09] * ReComicsJE [webchat@191.68.134.231] has joined #minecrafthelp
#636 [11:09] <ReComicsJE> Hi please help me. I bought a realms, I want to load my world to realm but I get an error .... minecraft game windows 10 1.12.0
#637 [11:09] <Aminah28> oh
#638 [11:10] <wyatt0> comics what are you playing on?
#639 [11:10] <bruhmoment> Hello
#640 [11:10] <wyatt0> xbox or pc
#641 [11:10] <Aminah28> WELL WHO KNOWS THESE Days
#642 [11:10] <Aminah28> I don't think anyone is going to get any service
#643 [11:10] <ReComicsJE> windows 10 1.12.0
#644 [11:10] * JaviSacra [webchat@217.217.131.37.dyn.user.ono.com] has quit. (Quit: webchat.esper.net)
#645 [11:10] <bruhmoment> i literall cant connect to xbox life on my minecraft pe version
#646 [11:10] <Al> I just got my account reactivated by support allowing me to reset my password, I was able to login on my phone but does not allow to login on pc
#647 [11:10] <wyatt0> comics do you know if you can cross play on the java edition?
#648 [11:11] <Aminah28> good luck!
#649 [11:11] <Aminah28> good luck!
#650 [11:11] * Aminah28 [webchat@104-9-106-5.lightspeed.miamfl.sbcglobal.net] has left #minecrafthelp
#651 [11:11] <ReComicsJE> minecraft windows 10 edition
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#655 [11:13] * Diamonddude2006 [webchat@pool-68-134-76-227.bltmmd.fios.verizon.net] has joined #minecrafthelp
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#658 [11:14] <bruhmoment> bruh
#659 [11:14] <Al> Hello?
#660 [11:14] <bruhmoment> this chat is useless
#661 [11:14] <Diamonddude2006> true dat
#662 [11:15] <bruhmoment> wanna know someting not epicc about me
#663 [11:15] * Al [webchat@pool-71-121-158-70.bltmmd.fios.verizon.net] has quit. (Client Quit)
#664 [11:15] <bruhmoment> i lost my email account that had the java edition bought and everything
#665 [11:16] <asdf> ?? account/send-email
#666 [11:16] <Mightyena> account/send-email: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#667 [11:16] <Mightyena> account/send-email: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#668 [11:16] * Itz_Ratti [webchat@92.54.239.37] has joined #minecrafthelp
#669 [11:16] <Itz_Ratti> Hello
#670 [11:17] <bruhmoment> hello, welcome to the unresponsive help chat of minecraft
#671 [11:17] <Itz_Ratti> I need Help i forgot my old Mail
#672 [11:17] <bruhmoment> i also have
#673 [11:17] <wyatt0> how do i refund the java edition
#674 [11:17] <Itz_Ratti> can i get my account back?
#675 [11:17] <bruhmoment> i literally do not work here
#676 [11:17] <bruhmoment> but
#677 [11:18] <bruhmoment> you can send an email asking for a refund mr wyatt
#678 [11:18] <Itz_Ratti> ok Thank you
#679 [11:18] <bruhmoment> but the email takes like a month or two to be read'n
#680 [11:18] <Diamonddude2006> I need to send my email another request to verify my new name but since I have to what 30 days I cant
#681 [11:18] <Diamonddude2006> !!!
#682 [11:19] * Itz_Ratti [webchat@92.54.239.37] has quit. (Client Quit)
#683 [11:19] <bruhmoment> welp
#684 [11:19] <bruhmoment> we are all kinda screwed with losing emails
#685 [11:19] <Diamonddude2006> yep
#686 [11:19] <Diamonddude2006> and this web site wont do anything about it
#687 [11:20] * bruhmoment [webchat@201-211-74-223.genericrev.cantv.net] has quit. (Quit: webchat.esper.net)
#688 [11:21] <asdf> ?? account/refund
#689 [11:21] <Mightyena> account/refund: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#690 [11:22] <asdf> find your trans id
#691 [11:22] <asdf> ?? account/trans-id
#692 [11:22] <Mightyena> account/trans-id: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#693 [11:22] * Diamonddude2006 [webchat@pool-68-134-76-227.bltmmd.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#694 [11:23] <asdf> if you are locked out, lost email, then you need transaction id
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#696 [11:34] * Purple_Demon [webchat@epi73-1-88-186-64-50.fbx.proxad.net] has joined #minecrafthelp
#697 [11:35] <Fred> Hi! I have a problem with game. I don't know why, but when I'm playing newest 1.14 version I have realy low ram allocated (only 256m).
#698 [11:35] <Fred> It only happenes on 1.14. I tried allocate it using launcher but it doesn't work
#699 [11:42] * Tyler6 [webchat@host-d0whdb.gs2.zeelandnet.nl] has joined #minecrafthelp
#700 [11:43] <Purple_Demon> hello, I'm a young french so plz do not use difficults words. I have a problem with my game. When I am in an another thing than 1.14, I can't start the game ; a message say "Error ! unable to start game". and when I'm on 1.14, I just can play the demo… excuse me for the vocabulary errors, and plz help me
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#702 [11:44] * Simon187erz [webchat@dslb-088-070-171-118.088.070.pools.vodafone-ip.de] has joined #minecrafthelp
#703 [11:44] <Simon187erz> hi
#704 [11:44] <Simon187erz> i have a question
#705 [11:45] <Simon187erz> when i start minecraft i have to log in after that they say that i am not online try again
#706 [11:46] <Simon187erz> in the launcher
#707 [11:47] <Simon187erz> in english ist stand sorry make sure that you are online and try again
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#713 [11:58] <Simon187erz> ?
#714 [12:01] * TBDios [webchat@mta-24-169-6-151.buffalo.rr.com] has joined #minecrafthelp
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#716 [12:02] * Edd [webchat@cpc134626-bedf4-2-0-cust518.know.cable.virginm.net] has joined #minecrafthelp
#717 [12:03] <Edd> I have a old account I purchased minecraft when it was in beta and cannot remember my log in details
#718 [12:03] <karam> java crashed during Initializing game
#719 [12:04] <TBDios> My minecraft windows 10 edition code for having the java before windows 10 was released has been used but I never redeemed the code and no one else had access to my account
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#721 [12:05] <karam> The driver does not appear to support OpenGL
#722 [12:05] <karam> What can I do?
#723 [12:11] * Flamethower1234 [webchat@cm-84.211.20.197.getinternet.no] has joined #minecrafthelp
#724 [12:11] <Flamethower1234> hello?
#725 [12:12] <Flamethower1234> I am not able to log into my minecraft accoint, I can only play the demo version
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#727 [12:12] <Flamethower1234> I have buyed the game 1 juni 2012
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#732 [12:28] <PabloAA> Hi, my name is Pablo and when i try to connect to my realms server in Minecraft i have te next problem: java.io.IOException
#733 [12:28] <PabloAA> Sorry for my bad english, y need help please
#734 [12:30] <asdf> ??> PabloAA tools/hjt
#735 [12:30] <Mightyena> PabloAA: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#736 [12:30] <Mightyena> PabloAA: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#737 [12:33] * Seamoose [webchat@027f61cd.bb.sky.com] has joined #minecrafthelp
#738 [12:33] <Seamoose> Hiya, I'm unable to connect to my realm currently and so are my friends. Any news on whether the realms are down or something? :)
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#740 [12:37] <PabloAA> Mightyena Okey i have the link: https://paste.ubuntu.com/p/fSRK98Y2x2/
#741 [12:39] <asdf> !hjt n https://paste.ubuntu.com/p/fSRK98Y2x2/
#742 [12:39] <Absol> asdf: Error reading from URL (n): no protocol: n
#743 [12:39] <asdf> !hjt https://paste.ubuntu.com/p/fSRK98Y2x2/
#744 [12:39] <Absol> asdf: Found: Hamachi(VPN, Bad, Remove, Conflicts with internet itself), Discord(Turn off Discord Overlay, else disable Discord), Razer Synapse(Game "Enhancing" software, remove and fix Environment Variables)
#745 [12:40] <asdf> Hamachi and/or Discord look like they may be messing up your connection
#746 [12:41] <asdf> I haven't see Razer Synapse before, but if removing Hamachi and disabling Discord doesn't help you see the last potential problem
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#749 [12:44] <dbop14> Hi, I am having issues connecting to a realm
#750 [12:45] <Lite_Umbreon> Hi, when I open minecraft through the launcher the game itself doesn't launch. It comes up with not Java SE Binary is not responding. How do I fix this?
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#753 [12:47] <PabloAA> Absol Razer Synapse is the program that i use to my razer headphones, and i dont use Hamachi to play my realms server
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#757 [12:54] * Flamethower1234 [webchat@cm-84.211.20.197.getinternet.no] has quit. (Quit: webchat.esper.net)
#758 [12:59] <PabloAA> Absol When i play in my realms server hamachi is turn off
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#761 [13:06] <PabloAA> In fact a few days ago i create my own server using Minecraft server .jar and not kick me. I play Minecraft in the last version
#762 [13:16] * Jenna [webchat@CPEc8d71945ec49-CM0c473dd540e0.cpe.net.cable.rogers.com] has joined #minecrafthelp
#763 [13:16] <Jenna> it wont let me login because it says incorrect user or pass but i cant reset it because it wont send a email to my email on the acount
#764 [13:18] <Jenna> also it is the right email and theres no errors in typing it as i have previous minecraft realm receipts on the email
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#767 [13:22] <Tyrindrael> Hey. I've lost my minecraft account. It's been so long since I've played, I wanted to transfer it to mojang but it said it was already transfered. I tried all my e-mail adresses, none worked. I think someone might've stolen my account somehow .
#768 [13:22] * Jaay [webchat@ip1f10d5f0.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#769 [13:22] <Jenna> same thing happend to me too
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#773 [13:24] <Tyrindrael> I have no idea how to get it back. Doesn't seem to be linked to any of my email accounts & I don't have the payment ID
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#776 [13:37] <moafi> I'm really stuck, I got my Minecraft account probably about 2011 and I don't remember the email I signed up with, or the one I think I did no longer exists
#777 [13:37] <moafi> Can't reset password
#778 [13:37] <moafi> Guess there's no way??
#779 [13:38] <Boby> Hello everyone, today i bought minecraft but i can't launch it, when i try, the won't and i have a message error that told me that the game is sorry
#780 [13:42] <Boby> Is someone here ?
#781 [13:53] * blastor [webchat@212.red-83-54-47.dynamicip.rima-tde.net] has joined #minecrafthelp
#782 [13:53] <blastor> hello
#783 [13:54] <blastor> my activation code was stolen to change the minecraft version I need help what to do
#784 [14:02] <asdf> where did you purchase ?
#785 [14:03] <blastor> I bought this game in mojan many years ago but my code was stolen
#786 [14:03] <asdf> what code?
#787 [14:04] * TheScottParkin [webchat@cpc105322-live28-2-0-cust725.17-2.cable.virginm.net] has joined #minecrafthelp
#788 [14:04] <asdf> transaction ID?
#789 [14:04] <asdf> ??> blastor account/trans-id
#790 [14:04] <Mightyena> blastor: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#791 [14:04] <blastor> code to get the windows version of minecraft and take off the java version
#792 [14:05] <asdf> oh, windows 10
#793 [14:05] * mariayoutuber [webchat@177-138-182-38.dsl.telesp.net.br] has joined #minecrafthelp
#794 [14:05] <asdf> you still have your java version then
#795 [14:05] * mariayoutuber [webchat@177-138-182-38.dsl.telesp.net.br] has quit. (Client Quit)
#796 [14:06] <asdf> the windows 10 code deal was a limited time thing
#797 [14:06] <blastor> I know but I have a friend who bought the minecraft recently and has the new version and I can not get to play online with the
#798 [14:06] <TheScottParkin> i bought the game when it first come out, ive checked my bank and it wont let me check the date i bought it because it was to long ago, ive got the game on xbox one but wanted to play it on my windows 10 laptop but when ive connected them its saying buy again any idea why?
#799 [14:07] <asdf> we only do java here
#800 [14:07] <asdf> but sometimes we have experience on the others
#801 [14:07] <Boby> Hello everyone, today i bought minecraft but i can't launch it, when i try, the game won't launch and i have a message error that told me that the game is sorry
#802 [14:07] <asdf> ??> Boby launcher/log-txt
#803 [14:07] <Mightyena> Boby: We need to see your full launcher log, which is created in the game directory.
#804 [14:07] <Mightyena> Boby: First open your .minecraft folder (If you don't know how to get there, ask), then try to launch the game. Then in the .minecraft folder open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#805 [14:08] <asdf> windows 10 store version is tied to your microsoft account
#806 [14:08] * Boby [webchat@76.114.190.64.in-addr.arpa] has quit. (Quit: webchat.esper.net)
#807 [14:09] <asdf> windows 10 and xbox (new version) might be connectable but would need xbox live accounts, Ithink
#808 [14:10] <blastor> it could be but it only gives me the options to enter the minecraft code or buy
#809 [14:10] * Boby [webchat@76.114.190.64.in-addr.arpa] has joined #minecrafthelp
#810 [14:10] <Boby> https://paste.ubuntu.com/p/23RP3dGk8S/ here is my crash log
#811 [14:14] <Tyrindrael> Hey. I've lost my minecraft account. It's been so long since I've played, I wanted to transfer it to mojang but it said it was already transfered. I tried all my e-mail adresses, none worked. I think someone might've stolen my account somehow .
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#813 [14:16] <asdf> yikes boby
#814 [14:17] <Boby> Oof
#815 [14:18] <asdf> don't use spaces in username (windows)
#816 [14:18] * BorkusKing [webchat@pool-74-105-13-64.nwrknj.fios.verizon.net] has joined #minecrafthelp
#817 [14:19] <BorkusKing> i have a kindle fire hd 8 6th generation. i was cleaning it out and went to the miscallanious folder and deleted soem files that probaly held the data to my worlds. they are now all gone. can i get them back?
#818 [14:20] <asdf> ??> Boby win/!
#819 [14:20] <Mightyena> Boby: Having exclamation marks or other special characters in your Windows username can break Java, which in turn breaks Minecraft. To fix this issue, either create a new Windows account without any special characters (only A-Z and 0-9), or change the working directory of the launcher.
#820 [14:20] <Mightyena> Boby: See https://minecraftirc.net/support-articles/windows/special-characters/ for more information on working around this problem.
#821 [14:20] <Boby> Ah !
#822 [14:20] <Boby> Okay
#823 [14:20] <Boby> Thanks you
#824 [14:21] <Boby> i'll try
#825 [14:21] * blastor [webchat@212.red-83-54-47.dynamicip.rima-tde.net] has quit. (Quit: webchat.esper.net)
#826 [14:23] <asdf> BorkusKing kindle?
#827 [14:23] <BorkusKing> yes.
#828 [14:23] <asdf> you backed up files to your kindle?
#829 [14:24] <BorkusKing> i dont know. how do i know?
#830 [14:25] <asdf> never heard of anyone doing what you said
#831 [14:25] <BorkusKing> i mean, look. ive already trieed connected my kindle to my laptop, and downloaded somee recovery file apps. but they work
#832 [14:26] <asdf> I am doubting it is possible. there are better ways to backup your saves
#833 [14:26] <BorkusKing> so i cant get my world back?
#834 [14:26] <BorkusKing> no app, or anything?
#835 [14:26] <asdf> I have no idea, that's not something I know about
#836 [14:26] <asdf> you might contact amazon
#837 [14:27] <asdf> but idk, it's not a book
#838 [14:27] <asdf> don't write to the kindle
#839 [14:27] <asdf> if recovery is possible, you don't want to overwrite what you marked as deleted
#840 [14:27] <BorkusKing> i mean , through my computer, i saw through accesing file: minecarftpeworlds that there 19 files, which correspodned to my ninteen lost worlds
#841 [14:28] <BorkusKing> but those files weer confusing. is there stll no hope?
#842 [14:28] <asdf> well, recover what you can I guess...
#843 [14:28] <asdf> make a new world and see how they compare to your recovered files
#844 [14:28] <BorkusKing> i did that to.
#845 [14:29] <asdf> you may or may not ever get it recovered, but you should learn to backup properly...
#846 [14:30] <BorkusKing> f ff f f ff f f f ff f f
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#848 [14:31] <brezy> my minecraft world wont load up on my xbox one
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#850 [14:40] * katie [webchat@c-69-251-177-154.hsd1.md.comcast.net] has joined #minecrafthelp
#851 [14:40] <katie> how do i return minecraft and get a refund
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#854 [14:41] <Guest54173> how do i return my purchase
#855 [14:42] <jontuukk> can i somehow play minecraft on a mac with a ps4 controller
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#857 [14:43] <Guest54173> how do i return my purchase
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#861 [14:48] * PabloAA [webchat@2.152.129.28.dyn.user.ono.com] has quit. (Quit: webchat.esper.net)
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#864 [14:58] <CakeThatSmiles> Hi! I'm having a ton of problems regarding my account not being to log in. I'm receiving the "Invalid Email or Password" message frequently. Before I came here, i investigated a little on my own. I have come to the possible conclusion that my Minecraft launcher is redirecting me to either the old version of minecraft, or the bedrock version. I own
#865 [14:58] <CakeThatSmiles> the Java edition on my computer, none of the other ones. This problem has fixed itself once a day or two ago, and i was able to play Java, but its been 48+ hours and i'm still stuck.
#866 [14:59] <CakeThatSmiles> Can anyone help me?
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#876 [15:49] <SPACEMAAAAN> hello can you help me with migration of my acc
#877 [15:49] <BitLoader> Hey i cant login i bought this game today and i can only log in on the mojang site and not on minecraft.net and in the launcher
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#879 [15:55] * Apricity10 [webchat@92.40.249.52.threembb.co.uk] has joined #minecrafthelp
#880 [15:56] <Apricity10> Hi, I'm currently having an isei3 loading my game, it keeps saying out of memory when I already have enough free ram space, what can I do to resolve this issue.?
#881 [15:56] * jajuja [webchat@BC9D22D9.mobile.pool.telekom.hu] has joined #minecrafthelp
#882 [15:57] * winkedank [webchat@50.88.86.254] has joined #minecrafthelp
#883 [15:58] <jajuja> Hi today when i launched minecraft, the account i used yesterday suddenly changed to "Play Demo", i tried resetting my password, logging out - in , resetting my pc, even a VPN. What could be the issue? i really wanted to play something today after 12 hours of work :/
#884 [15:59] <jajuja> And yes i know there are premade answers for this but they are no good for me
#885 [15:59] <winkedank> hey I keep trying to login to the game and I literally cannot, something about being unable to connect to java authentication or something, and when I try to login on the website I nothing seems to happen when I hit the login button after entering my information its really annoying me, even after entering proper information, ive even reset the pass
#886 [15:59] <winkedank> word multiple times to ensure ive entered everything correctly
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#890 [16:03] <PP> Hello, my son is cannot connect to major servers stating he is permanently banned
#891 [16:04] * GarryDemise [webchat@134.41.34.230] has joined #minecrafthelp
#892 [16:04] <PP> or on some banned for 30 days
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#895 [16:06] <jajuja> winkedank same :)
#896 [16:06] <jajuja> try resetting the password and giving it the same password as before, should work
#897 [16:07] <jajuja> it works for most people not for me tho
#898 [16:10] * cp [webchat@76-206-47-223.lightspeed.livnmi.sbcglobal.net] has joined #minecrafthelp
#899 [16:11] <asdf> ?? tools/hjt
#900 [16:11] <Mightyena> tools/hjt: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#901 [16:11] <Mightyena> tools/hjt: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#902 [16:12] <cp> Hello my son cannot connect to multiple servers, gets complaint VPN services not being supported and is banned from the server for 30 days. Except we are not using VPN. Now every server he attempts to connect to, he is banned from them
#903 [16:12] <asdf> jajuja, winkedank, can you try this to see what my be causing you problems?
#904 [16:12] <cp> He is not using VPN
#905 [16:12] <asdf> cp, you too
#906 [16:13] <asdf> your connectivity issues sound like one of the common issues
#907 [16:14] <asdf> ??> jajuja tools/hjt
#908 [16:14] <Mightyena> jajuja: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#909 [16:14] <Mightyena> jajuja: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#910 [16:15] <asdf> ??> cp tools/hjt
#911 [16:15] <Mightyena> cp: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#912 [16:15] <Mightyena> cp: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#913 [16:15] <cp> my son, attempts to connect to any server and is immediately banned
#914 [16:16] <jajuja> the account did not get stolen, nor have i ever used anything that could've stolen credentials. But i'll run the scan. Mightyena
#915 [16:17] <asdf> you can use !hjt to check your log
#916 [16:18] <asdf> hopefully this is an easy fix
#917 [16:18] <jajuja> Mightyena https://paste.ubuntu.com/p/sn4MmDKPXt/
#918 [16:18] <asdf> like this
#919 [16:18] <asdf> !hjt https://paste.ubuntu.com/p/sn4MmDKPXt/
#920 [16:18] <Absol> asdf: Found: Hamachi(VPN, Bad, Remove, Conflicts with internet itself), Discord(Turn off Discord Overlay, else disable Discord), Windscribe(VPN, Remove), Windscribe(VPN), Proxy Detected!
#921 [16:18] * younes [webchat@bro69-2-82-236-26-233.fbx.proxad.net] has joined #minecrafthelp
#922 [16:19] <asdf> so those are what it found
#923 [16:19] <younes> bonjout
#924 [16:19] <younes> bonjour
#925 [16:19] <asdf> englais?
#926 [16:19] <jajuja> VPN was installed a few minutes before, had hamachi for weeks and i played yesterday, discord was disabled before i joined the forum dc 5 minutes ago.
#927 [16:19] <younes> i can yes
#928 [16:19] <jajuja> Any other idea? Absol
#929 [16:20] <asdf> can you disable your vpn's?
#930 [16:20] <jajuja> vpn is disabled already
#931 [16:20] <asdf> it says to remove windscribe
#932 [16:20] <younes> I know my username minecraft "youdou" but I forget my email address, how to find address associated with the account
#933 [16:21] * SPACEMAAAAN [webchat@ip5f5bd36a.dynamic.kabel-deutschland.de] has quit. (Quit: webchat.esper.net)
#934 [16:21] <jajuja> Alright i'll remove it, but i had the problem BEFORE i installed it. I only installed it because i tought i got account throttling for some reason.
#935 [16:21] <asdf> ??> younes account/forgot-email
#936 [16:21] <Mightyena> younes: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#937 [16:22] <younes> ok tanks you
#938 [16:22] <asdf> torrenting isn't going to help
#939 [16:22] <younes> but i forgot my email not my password
#940 [16:22] <jajuja> i can disable that
#941 [16:23] <asdf> did you intend to reroute you docker connections?
#942 [16:23] <jajuja> Docker automatically does that upon installing
#943 [16:23] <jajuja> i just didn't enable Hyper-V yet so its basicly useless at the moment.
#944 [16:24] <jajuja> this time it took 10 seconds for the launcher to tell me that the password i reset 30 minutes ago is wrong.
#945 [16:24] <asdf> we see hosts file get edited to steal minecraft accounts
#946 [16:24] <jajuja> Ye but then again, all of those addresses are for docker.
#947 [16:25] <asdf> ok, unrelated
#948 [16:25] <asdf> !hjt https://paste.ubuntu.com/p/sn4MmDKPXt/
#949 [16:25] <Absol> asdf: Found: Hamachi(VPN, Bad, Remove, Conflicts with internet itself), Discord(Turn off Discord Overlay, else disable Discord), Windscribe(VPN, Remove), Windscribe(VPN), Proxy Detected!
#950 [16:25] <jajuja> I've seen couple issues like this on the forum, but they all ended in "Contact Mojang"
#951 [16:26] <asdf> you should try on your phone to login on mojang
#952 [16:26] <jajuja> i'll do so
#953 [16:26] <jajuja> give me a second
#954 [16:26] <asdf> if just to be sure your account is ok]
#955 [16:27] <asdf> vpn's require trust... they are intercepting your traffic
#956 [16:27] <jajuja> they might, yes. But as i stated, the vpn was installed hours after the issue popped up.
#957 [16:27] <jajuja> And one more thing, my little brother is playing minecraft as well, he is facing the same issue
#958 [16:28] <jajuja> Another account
#959 [16:29] <jajuja> "Invalid email address or password" even on mobile
#960 [16:29] <asdf> there may be a timer issue if you're changing pw too much
#961 [16:29] <jajuja> Changed only once
#962 [16:29] <jajuja> i get the email if i want to reset it, but i can not log in anywhere :D
#963 [16:30] <asdf> can you login to minecraft or mojang on any device?
#964 [16:32] <asdf> I assumed your phone would be a safer device
#965 [16:33] <jajuja> No i can not
#966 [16:34] <asdf> so afaik, if you can't login by any means anywhere... and you removed the vpn's and any other things... you end up emailing with transaction id like this
#967 [16:35] <asdf> ??> jajuja account/send-email
#968 [16:35] <Mightyena> jajuja: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#969 [16:35] <Mightyena> jajuja: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#970 [16:35] <jajuja> alright will do so. Its kinda sad cause i wanted to play after work
#971 [16:35] <jajuja> i guess i'll be staring at a wall for the next couple days
#972 [16:35] <asdf> unless a @ user can think of something else
#973 [16:36] <asdf> everyone is just volunteers
#974 [16:36] <jajuja> I'll leave the chat open for a few more hours but thanks for your help.
#975 [16:36] <jajuja> Yep i know
#976 [16:36] * Lace [webchat@mta-107-13-21-14.nc.rr.com] has joined #minecrafthelp
#977 [16:37] <asdf> unless mojang is actually having issues
#978 [16:37] <asdf> might check twitter
#979 [16:37] <jajuja> been checking it the last couple hours , nothing about java edition. Only the xbox one
#980 [16:38] <Lace> Hi, I have an issue with my Minecraft Java Edition on Windows 8
#981 [16:38] <Lace> Ive got my crash log if you've got somewhere to read it
#982 [16:41] <cp> hello
#983 [16:42] * SPACEMAAAAN [webchat@ip5f5bd36a.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#984 [16:43] <SPACEMAAAAN> hello I can not transfer my old account
#985 [16:43] <SPACEMAAAAN> can you help me?
#986 [16:43] <cp> get message from https://paste.ubuntu.com stating Can't connect securely to this page
#987 [16:46] <Lace> https://paste.ubuntu.com/p/MZs6gtGN4g/
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#991 [16:58] * cp [webchat@76-206-47-223.lightspeed.livnmi.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#992 [16:58] <Phizz> Hi there. I'm having issues with migrating my old minecraft account to a mojang account. I have my mojang account, minecraft username and minecraft password but cannot migrate using these details, it says they are incorrect despite me logging in with them. Is the email that I have to provide the email for the mojang account or the email for my old
#993 [16:58] <Phizz> minecraft account?
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#996 [17:03] * manfighter95 [webchat@host-78-150-172-83.as13285.net] has joined #minecrafthelp
#997 [17:05] * Vitor [webchat@b120e991.virtua.com.br] has joined #minecrafthelp
#998 [17:05] <Vitor> Hello
#999 [17:05] <manfighter95> Hi, thanks for taking the time as a volunteer to help... I have an account in which was purchased 25/03/2011, after years I have just come to log back in and am unable to log on. I have tried to click forgot password but nothing has come through. I have now resorted in contacting mojang to recover the account. Can anyone help me please
#1000 [17:05] <manfighter95> h
#1001 [17:05] <manfighter95> hi
#1002 [17:06] <Vitor> Today, I saw that who had minecraft Java could get a minecraft windows 10 for free
#1003 [17:06] <Vitor> So I went to the place to get it
#1004 [17:06] <Vitor> ANd redeemed my code
#1005 [17:06] <Vitor> In microsoft store's site
#1006 [17:07] <Vitor> It took me directly to the store's app
#1007 [17:07] <Vitor> In there, I clicked to install minecraft, for free
#1008 [17:07] <Vitor> But instead, it installed minecraft BETA for free
#1009 [17:07] <Vitor> So could you give me another code plz
#1010 [17:07] <Vitor> As the code was used for nothing
#1011 [17:08] <Vitor> And now I can't use it anymore
#1012 [17:08] <Vitor> Because the site took me directly to Minecraft BETA, while it should have sent me to The complete minecraft version
#1013 [17:17] * Dixon [webchat@45.56.153.153] has joined #minecrafthelp
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#1015 [17:22] <Dixon> Hey i'm looking for some quick info, I submitted a ticket to get help with account recovery more than 2 weeks ago, any idea of the typical response time? (ik they're busy)
#1016 [17:33] * madiha111 [webchat@cpe-24-90-70-233.nyc.res.rr.com] has joined #minecrafthelp
#1017 [17:35] <madiha111> i am trying to add this mod to my macbook but i keep getting the error msg you must include the right dependencies for ice and fire requires llibrary any(missing)
#1018 [17:35] * Addie [webchat@cpe-45-46-106-49.maine.res.rr.com] has joined #minecrafthelp
#1019 [17:36] <Addie> Hello, I am trying to access my Minecraft account, but don't know the credentials and can't access the email.
#1020 [17:37] * DarkNoddy [~mordi@ti0020a400-2810.bb.online.no] has quit. ()
#1021 [17:38] <madiha111> i added the mod to the mod folder but its not letting me acess the mod in minecraft
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#1023 [17:47] * BOSSBOY2063 [webchat@45-29-194-132.lightspeed.wepbfl.sbcglobal.net] has joined #minecrafthelp
#1024 [17:48] * Galaxy_2Alex [~Odysseius@cpc104498-sgyl40-2-0-cust162.18-2.cable.virginm.net] has quit. (Ping timeout: 190 seconds)
#1025 [17:48] <BOSSBOY2063> It shows that I only can play demo even though I purchased the game
#1026 [17:50] * Dixon [webchat@45.56.153.153] has quit. (Quit: webchat.esper.net)
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#1028 [17:58] * manfighter95 [webchat@host-78-150-172-83.as13285.net] has joined #minecrafthelp
#1029 [17:58] <manfighter95> i have been waiting here for 1 hour patiently for a responce. what a waste of time
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#1031 [18:00] * Initiates [webchat@S0106f8a097f17a53.wp.shawcable.net] has joined #minecrafthelp
#1032 [18:00] <Initiates> Helo
#1033 [18:00] <Initiates> Hello*
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#1035 [18:04] * Magma_Burner [webchat@201-1-215-218.dsl.telesp.net.br] has joined #minecrafthelp
#1036 [18:05] <Magma_Burner> I can not login to my account on minecraft.net, I put my right email and password, but he does not enter, does not give any kind of error, he just does not enter.
#1037 [18:06] <madiha111> i am trying to add this mod to my macbook but i keep getting the error msg you must include the right dependencies for ice and fire requires llibrary any(missing)
#1038 [18:12] * hello [webchat@147.226.229.29] has joined #minecrafthelp
#1039 [18:12] <hello> hey
#1040 [18:12] <hello> help
#1041 [18:12] <hello> plz
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#1044 [18:13] * Gacha_AydenPlayz [webchat@dsl-50-5-136-84.fuse.net] has joined #minecrafthelp
#1045 [18:13] <Gacha_AydenPlayz> Hello
#1046 [18:13] <Gacha_AydenPlayz> ?
#1047 [18:14] <hello> “Minecraft” can’t be opened because Apple cannot check it for malicious software.
#1048 [18:14] * Gacha_AydenPlayz [webchat@dsl-50-5-136-84.fuse.net] has quit. (Client Quit)
#1049 [18:14] <hello> I can't open my game
#1050 [18:14] <hello> help
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#1052 [18:22] * Mike5 [webchat@24-151-32-43.dhcp.nwtn.ct.charter.com] has joined #minecrafthelp
#1053 [18:23] <Mike5> Hi so we had accidentally purchased the java edition instead of the microsoft 10 edition. Is there any way to refund the java edition so i can get the microsoft verson?
#1054 [18:23] * UnnamedDudeYT [webchat@107.182.109.133] has joined #minecrafthelp
#1055 [18:25] <UnnamedDudeYT> I keep getting Internal exception java.io.IOexception an existing connection was forcibly closed by the remote host
#1056 [18:26] * Gizmo0207 [webchat@c-73-107-255-34.hsd1.fl.comcast.net] has joined #minecrafthelp
#1057 [18:26] <Gizmo0207> hello?
#1058 [18:27] <Gizmo0207> uh
#1059 [18:27] <Gizmo0207> oh
#1060 [18:27] <Gizmo0207> well if anyone joins back
#1061 [18:27] <Gizmo0207> i have this problem with the minmap level thingies
#1062 [18:27] <Gizmo0207> theres white blocks around every block
#1063 [18:28] <Gizmo0207> i was told to put this link for my direct tool or whatever
#1064 [18:28] <Gizmo0207> https://paste.ubuntu.com/p/TWVSV7W4S9/
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#1066 [18:30] <madiha111> i am trying to add this mod to my macbook but i keep getting the error msg you must include the right dependencies for ice and fire requires llibrary any(missing)
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#1069 [18:32] <midzeu3> Hi, I have some problems with login :) I can't remember my password and since my account is old I don't have any email linked to it to recover my password, any suggestions?
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#1075 [18:38] <midzeu3> Hello?
#1076 [18:39] * Hailey [webchat@072-182-154-078.res.spectrum.com] has joined #minecrafthelp
#1077 [18:40] <Hailey> Hello! I'm having trouble logging in. I can't remember the email I used to register for my account. I don't know if my password is what I think it is either. I've tried all my emails and every password I can think of, and nothing seems to work.
#1078 [18:42] <midzeu3> hey, maybe if its an old account you didn't have an email address attached to it, so just try with your username
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#1080 [18:43] * diego_ [webchat@131.178.200.71] has joined #minecrafthelp
#1081 [18:43] <diego_> hi
#1082 [18:44] <diego_> i cant download the game and i have already redeemed a code
#1083 [18:44] * Carter [webchat@99-5-202-47.lightspeed.jcvlfl.sbcglobal.net] has joined #minecrafthelp
#1084 [18:45] * Hailey [webchat@072-182-154-078.res.spectrum.com] has joined #minecrafthelp
#1085 [18:45] <Carter> quick question, if my cpu and graphics were to not be able to handle minecraft java would I need to replace both or could I just buy a really expensive high end graphics card and make that work?
#1086 [18:46] * nik [webchat@pool-72-73-23-41.clppva.fios.verizon.net] has joined #minecrafthelp
#1087 [18:46] <Hailey> My account isn't that old! It was made in about 2013 maybe? So it's a Mojang account.
#1088 [18:47] <nik> I get error io netty abstract can somebody help
#1089 [18:47] <midzeu3> Carter what cpu and graphic card do you have?
#1090 [18:47] * nik [webchat@pool-72-73-23-41.clppva.fios.verizon.net] has quit. (Client Quit)
#1091 [18:47] <midzeu3> Hailey sorry I don't know then :( I have more less the same problem
#1092 [18:49] <Hailey> Ohhh, okay! Thanks anyways!
#1093 [18:49] <Carter> lemme check
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#1095 [18:51] <Carter> Intel(R) Q45/Q43 Express Chipset (Microsoft Corporation - WDDM 1.1)
#1096 [18:53] <Carter> and the cpu is.... Intel(R) Core(TM)2 Quad CPU Q9400 @ 2.66GHz (4 CPUSs) ~2.7GHz
#1097 [18:53] <Carter> which i plan on having changed to something better in the near future
#1098 [18:56] <midzeu3> hmm both of them are kinda bad but they should be able to make Minecraft work so maybe your pc is slowed up by some applications, try to clean your disk and clear some space
#1099 [18:56] <Carter> well ive been to this website before and was told that it wasn't supported so im not sure if that would help
#1100 [18:56] <Carter> the person that told me went by the user Andrio
#1101 [18:57] <midzeu3> well mine is worst and I can play Minecraft x) but idk I'm not a pro haha
#1102 [18:57] <Carter> yeah, i cant even get past the launch screen
#1103 [18:57] <Carter> i hit play it launches and immedietly crashes claiming opengl support not found or soemthing along thsoe lines
#1104 [18:58] <Carter> i recently got payed so i figured its either cpu or graphics cards, cant buy both
#1105 [18:58] <Carter> limited to a $100 budget
#1106 [18:59] <midzeu3> hmm I can't really help because I don't want to tell you to buy this or that haha, but the worst is the graphic card because its a chipset
#1107 [18:59] * jajuja [webchat@BC9D22D9.mobile.pool.telekom.hu] has quit. (Quit: webchat.esper.net)
#1108 [18:59] <Carter> so would it be safe to say that buying a better cpu is the best option
#1109 [18:59] <midzeu3> but I'm not sure if its because of the graphic card or because of the cpu that it won't open
#1110 [18:59] <Carter> my graphics card that i have currently is motherboard-attached
#1111 [19:00] <Carter> so i can always put another one in like geforce
#1112 [19:00] <midzeu3> like the processor is the one making 'math' so if its not powerful enough it won't open Minecraft, but if its only the graphics that make Minecraft not open then its better to change the graphic card
#1113 [19:00] * diego_ [webchat@131.178.200.71] has quit. (Quit: webchat.esper.net)
#1114 [19:00] <Carter> hmmm
#1115 [19:01] <Carter> the guy gave ame a link to to compare the required porcess to mine and idk what it was
#1116 [19:01] <midzeu3> do you still have the link?
#1117 [19:01] <Carter> all i know is that he said that my cpu and graphics were under the minimum requirement
#1118 [19:01] <Carter> no i dont
#1119 [19:02] <Carter> a dell optiplex 960 cant even run one of the most basic yet popular games out there
#1120 [19:02] <midzeu3> oh then if both of them were under probably you'll need to buy both :/ but idk
#1121 [19:03] <Carter> i plan on buying them both but one has to come first, so if i need both itll be the graphics card first because until i get the money for the copu i can always go back to roblox with smoother graphics and not so much lag :/
#1122 [19:03] <midzeu3> I think that until you have both it won't open it ^^'
#1123 [19:04] <Carter> ok then, the graphics card'll come first. This actually cleared up a ton of info I needed to figure this out so thanks a lot.
#1124 [19:04] <midzeu3> but yeah if you can use the graphic card for other game while waiting for the other its better :)
#1125 [19:04] <midzeu3> you're welcome :)
#1126 [19:04] <Carter> welp ima go buy it now cya
#1127 [19:05] * Thomas [webchat@abae64.neoplus.adsl.tpnet.pl] has joined #minecrafthelp
#1128 [19:06] <Thomas> hello I have an issue with the Minecraft multiplayer. It is constantly loading and there is no end to it.
#1129 [19:10] <midzeu3> Hi, I have some problems with login :) I can't remember my password and since my account is old I don't have any email linked to it to recover my password, any suggestions?
#1130 [19:11] * Beefy_Nacho [webchat@71-210-28-125.rcmt.qwest.net] has joined #minecrafthelp
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#1132 [19:12] * midzeu3 [webchat@31.10.167.93] has quit. (Quit: webchat.esper.net)
#1133 [19:12] <Thomas> I don't know man. I'm honestly waiting for some admin/moderator/employee to help with my issue.
#1134 [19:15] * minecraftog [webchat@ip98-176-228-180.sd.sd.cox.net] has joined #minecrafthelp
#1135 [19:15] <minecraftog> hello
#1136 [19:17] <minecraftog> i need help
#1137 [19:17] <Thomas> we all do
#1138 [19:18] <minecraftog> on my minecraft
#1139 [19:19] <minecraftog> My minecraft doesn't update
#1140 [19:20] * TheZIF [webchat@99-110-241-185.lightspeed.irvnca.sbcglobal.net] has joined #minecrafthelp
#1141 [19:20] <TheZIF> Hi yesterday i was needing helping with this issue, it is not fix yet, https://paste.ubuntu.com/p/vgTPCKqryJ/ thank you
#1142 [19:21] * Luke [webchat@wtbyon9409w-lp140-05-70-49-142-249.dsl.bell.ca] has joined #minecrafthelp
#1143 [19:21] <Luke> Hello?
#1144 [19:21] * iKingDante [webchat@70-141-253-252.lightspeed.jcvlfl.sbcglobal.net] has joined #minecrafthelp
#1145 [19:21] <minecraftog> hi
#1146 [19:21] <iKingDante> hello
#1147 [19:22] <Luke> So, i havent played minecraft in a while and i went on and all my servers were gone. I remember buying a rank on a server but i forget that server name. anyway to find that server? i am on a mac.
#1148 [19:22] <iKingDante> can you help me?
#1149 [19:23] <TheZIF> any thought about this issue? https://paste.ubuntu.com/p/vgTPCKqryJ/ thank you
#1150 [19:24] * minecraftog [webchat@ip98-176-228-180.sd.sd.cox.net] has quit. (Quit: webchat.esper.net)
#1151 [19:25] <iKingDante> #minecrafthelp Can some one help me i cant log in and i know that i am using the right credentials
#1152 [19:27] <iKingDante> ??? #minecrafthelp
#1153 [19:28] <TheZIF> any thought about this issue? https://paste.ubuntu.com/p/vgTPCKqryJ/ thank you
#1154 [19:29] * Generic_name [webchat@ip-36-60-52-196.melbourne.au.asianpacifictelephone.com] has joined #minecrafthelp
#1155 [19:29] * Generic_name [webchat@ip-36-60-52-196.melbourne.au.asianpacifictelephone.com] has quit. (Network ban)
#1156 [19:29] <Thomas> https://paste.ubuntu.com/p/nzpryPJYM2/
#1157 [19:29] <Thomas> I got trouble with online
#1158 [19:33] * Arctigon [webchat@75-115-50-37.res.bhn.net] has joined #minecrafthelp
#1159 [19:33] * Arctigon [webchat@75-115-50-37.res.bhn.net] has quit. (Client Quit)
#1160 [19:33] <TheZIF> any thought about this issue? https://paste.ubuntu.com/p/vgTPCKqryJ/ thank you
#1161 [19:36] * Sebastian [webchat@162-203-61-4.lightspeed.irvnca.sbcglobal.net] has joined #minecrafthelp
#1162 [19:37] <Sebastian> I want to get a refund on minecraft java because i wanted to purchase minecraft for windows 10
#1163 [19:37] * alex6 [webchat@047-024-180-066.res.spectrum.com] has joined #minecrafthelp
#1164 [19:40] * Sam [webchat@host-72-175-117-166.static.bresnan.net] has joined #minecrafthelp
#1165 [19:42] <Sam> Hello. I have an issue with the "Unable to save download" issue. I have previously had Optifine and resource packs on minecraft, but have since unistalled it. PLEASE HELP!
#1166 [19:44] * Blacksmithmine [webchat@c-71-192-227-178.hsd1.ma.comcast.net] has joined #minecrafthelp
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#1168 [19:46] <Blacksmithmine> I open the Minecraft Launcher and hit play. The Minecraft window pops up, but before it can continue loading it stop responding. I have re-downloaded multiple times. What do I do?
#1169 [19:47] <iKingDante> is anyone getting any help?
#1170 [19:48] <iKingDante> Absol i need help
#1171 [19:54] * lairen [webchat@cpe-172-248-3-24.socal.res.rr.com] has joined #minecrafthelp
#1172 [19:54] <lairen> Hi, I just purchased Minecraft and I'm having trouble figuring out how to download it on my Mac
#1173 [19:54] <lairen> It shows me a Minecraft block with an arrow pointing to an App Store icon, but it won't let me do anything else.
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#1177 [20:01] <TheZIF> any thought about this issue? https://paste.ubuntu.com/p/vgTPCKqryJ/ thank you
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#1180 [20:07] <J9> Hello. So, I asked this before but then my life got a bit crazy and I wasn't able to get back to it until a few days later (and couldn't find my message). So, I play Java (PC). I have it set to play the latest update and all but I can't figure out how to play 1.15. Am I doing something wrong or..? Any tips?
#1181 [20:07] <iKingDante> #minecrafthelp Can some one help me i cant log in and i know that i am using the right credentials
#1182 [20:10] * TheZIF [webchat@99-110-241-185.lightspeed.irvnca.sbcglobal.net] has quit. (Quit: webchat.esper.net)
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#1184 [20:12] <StWeather> hello
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#1186 [20:14] * Tyler2 [webchat@24-52-56-34-dynamic.midco.net] has joined #minecrafthelp
#1187 [20:14] <Tyler2> hello ?
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#1190 [20:16] * Xavvop [webchat@d-69-161-67-25.nh.cpe.atlanticbb.net] has joined #minecrafthelp
#1191 [20:16] <Miller> Hey, I haven't logged onto minecraft in a long time. I recently tried to logon to play, and it says I have to migrate my minecraft account to a mojang account, but I cannot remember my username. Is there anyway for me to recover my username?
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#1193 [20:18] <Xavvop> I am having trouble downloading 1.14.4 version of minecraft java edition. I have tried downloading previous versions but i still get the same error of "unable to save download" with this as the error: "Error details: The process cannot access the file because it is being used by another process." Any ways I can fix this?
#1194 [20:26] <J9> Xavvop is it set to play most recent version?
#1195 [20:27] <Xavvop> Yes
#1196 [20:27] * junior [webchat@162.212.68.29] has joined #minecrafthelp
#1197 [20:27] <junior> hello i need help
#1198 [20:28] <junior> i bought minecraft on my ps4 and i dont have it please help
#1199 [20:29] <junior> can you you please give me code to rebuy it
#1200 [20:31] * J9 [webchat@63-155-146-137.eugn.qwest.net] has quit. (Quit: webchat.esper.net)
#1201 [20:31] <junior> can you help
#1202 [20:31] * DoctorDespair [webchat@cpe-69-207-115-155.rochester.res.rr.com] has joined #minecrafthelp
#1203 [20:33] <DoctorDespair> Hey, everyone. So, I have been hosting a Minecraft server from my computer for some friends and playing with no issue for a while now. I was also using Optifine, with Sildurs Vibrant Shaders v1.22 Extreme--VL.zip.
#1204 [20:33] <DoctorDespair> I added 16 GB of RAM to my computer (raising it to 32), increased the RAM allocated to the server from 8GB to 16GB, and fiddled with some settings on the Shaders graphics. At that time, I started experiencing server crashes and client crashes. I was told in no uncertain terms that that is far too much memory for a server, and so I lowered my alloca
#1205 [20:33] <DoctorDespair> ted memory to 10GB and started running the server with a certain file to help with garbage collection. (https://aikar.co/2018/07/02/tuning-the-jvm-g1gc-garbage-collector-flags-for-minecraft/)
#1206 [20:33] <DoctorDespair> Since I did that, I haven't had any more server-side crashes, which is wonderful, but my client has been crashing sporadically, which is annoying. I uninstalled and reinstalled Minecraft, just to try to cover all my bases, but to no avail. For this most recent crash post-reinstall, I managed to get an error log, which I put up on pastebin. (https:/
#1207 [20:33] <DoctorDespair> /pastebin.com/6d9zb8en)
#1208 [20:34] <DoctorDespair> Could someone help me to figure out what's wrong with my program? Do I perhaps have a setting wrong, or could the RAM sticks be faulty in some way? Any and all help is very much appreciated!
#1209 [20:34] * Absol kicked DoctorDespair from #minecrafthelp (Reason: octorDespair :Stop spamming)
#1210 [20:34] * DoctorDespair [webchat@cpe-69-207-115-155.rochester.res.rr.com] has joined #minecrafthelp
#1211 [20:35] <Xavvop> DoctorDespair I don't know how to help with your problem but do you think you might be able to help me with mine?
#1212 [20:35] <DoctorDespair> Hello! I'm having issues with client-side crashes. I have a reddit post with some background info (https://www.reddit.com/r/Minecraft/comments/cxa1nb/clientside_crashes_any_help_appreciated/) and a pastebin with the most recent crash log (https://pastebin.com/6d9zb8en)
#1213 [20:36] <DoctorDespair> Depends on the issue I suppose; I can give it my best shot!
#1214 [20:36] <junior> my ps4 i bought minecraft and it didnt download can i get A CODE
#1215 [20:36] <DoctorDespair> He left, so I guess not. Could anyone help me troubleshoot my client-crashes please? I'm not savvy enough to parse the log effectively.
#1216 [20:37] <junior> idk
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#1219 [20:44] <Patricus> Hello?
#1220 [20:45] <Patricus> Heyo, I am unable to change my skin on minecraft.net.... I purchased the game Mon Apr 23 02:18:29 UTC 2018. I have the receipt and everything however it still is asking me to purchase it on the Skin screen
#1221 [20:46] <Patricus> as for email verification, I have verified the very date I purchased it, yet it still asking me for verification, which won't send do to the verification procedure.
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#1224 [20:52] <Nii-san> My launcher isnt updating
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#1226 [20:59] * Condex [webchat@customer-PUE-248-28.megared.net.mx] has joined #minecrafthelp
#1227 [20:59] <Condex> help
#1228 [21:02] <asdf> help?
#1229 [21:03] <asdf> ??> Condex ask
#1230 [21:03] <Mightyena> Condex: Have you tried turning it off and on again? The universal fix that never fails
#1231 [21:03] <asdf> ??> Condex ask
#1232 [21:03] <Mightyena> Condex: Please don't ask to ask or just say "I need help" - just ask your question or state what you need help with, and be as specific as possible.
#1233 [21:03] <Mightyena> Condex: If you are unsure if the question is appropriate, just ask it and you will be informed if it is not.
#1234 [21:04] <Condex> I bought a gift card and I can't change it I have proof I have the ticket and the card
#1235 [21:05] <asdf> gift card where?
#1236 [21:05] * iKingDante [webchat@70-141-253-252.lightspeed.jcvlfl.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#1237 [21:06] <Condex> in oxxo store
#1238 [21:06] <Condex> those that are changed with code
#1239 [21:06] <asdf> are you seeking a refund?
#1240 [21:06] * RCKST4R [webchat@ool-435273a0.dyn.optonline.net] has joined #minecrafthelp
#1241 [21:07] * Thomas [webchat@abae64.neoplus.adsl.tpnet.pl] has quit. (Quit: webchat.esper.net)
#1242 [21:07] <asdf> ??> Condex account/refund
#1243 [21:07] <Mightyena> Condex: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#1244 [21:07] <RCKST4R> cant log into minecraft account
#1245 [21:07] <asdf> oxxo has your money, I hope you used paypal
#1246 [21:07] <asdf> oxxo has your money, I hope you used paypal
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#1249 [21:14] <asdf> Condex did you scrattch off the thing to see a code?
#1250 [21:14] <tim3> My minecraft Java edition will not get past the white Majong load screen. it get about 90% complete and stops.
#1251 [21:14] <tim3> I have tried installing a new version of java but the problem persists.
#1252 [21:15] <asdf> ??> tim3 launcher/log-txt
#1253 [21:15] <Mightyena> tim3: We need to see your full launcher log, which is created in the game directory.
#1254 [21:15] <Mightyena> tim3: First open your .minecraft folder (If you don't know how to get there, ask), then try to launch the game. Then in the .minecraft folder open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1255 [21:15] <asdf> only use the .msi installer
#1256 [21:15] <asdf> other java versions cause problems
#1257 [21:19] <tim3> done: https://paste.ubuntu.com/p/RWhJt4rp9n/
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#1260 [21:24] <Surreal> Hello, is anyone here able to help with an issue related to finding what account a Minecraft for Windows 10 code was redemed on
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#1262 [21:25] <DoctorDespair> Can anyone clarify what this error code means?
#1263 [21:25] <DoctorDespair> # EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x0000000056fd4873, pid=12748, tid=10372
#1264 [21:26] <iKingDante> is anyone able to help me find out why my log in never works
#1265 [21:27] <asdf> ??> iKingDante tools/hjt
#1266 [21:27] <Mightyena> iKingDante: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1267 [21:27] <Mightyena> iKingDante: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
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#1269 [21:28] <iKingDante> thank you so much ill see if it works
#1270 [21:29] <asdf> tim3, not sure about your log, is this new or is this the first time playing on that pc?
#1271 [21:31] * MacDeth [webchat@204.197.150.156] has joined #minecrafthelp
#1272 [21:31] <tim3> That is the latest log file. played on this PC several times. Shall I try to launch the game again and re-submit the log file?
#1273 [21:33] <asdf> looking at the end of your log
#1274 [21:33] <asdf> you use some java options I do not
#1275 [21:34] <asdf> are you using a mod?
#1276 [21:34] <asdf> Launcher/monitor (Process Monitor) Fatal Process crashed with exit code -805306369
#1277 [21:35] <MacDeth> Hello. I have an issue with my Minecraft 1.14.4 crashing on startup. It's a glCheckFrameBufferStatus error. I'm not using mods. Here's a paste to my longer message: https://pastebin.com/
#1278 [21:35] <asdf> hmm, did you use java 9?
#1279 [21:35] <MacDeth> https://pastebin.com/rmDUnN4r
#1280 [21:38] <iKingDante> https://paste.ubuntu.com/p/Q5bWRStJDB/plain/
#1281 [21:38] <MacDeth> Was the java 9 question directed towards me? My log says "Java Version: 1.8.0_51, Oracle Corporation"
#1282 [21:39] <asdf> MacDeth https://www.minecraftforum.net/forums/support/java-edition-support/2917417-help-please
#1283 [21:39] <asdf> tim3 java9?
#1284 [21:40] <asdf> !hjt https://paste.ubuntu.com/p/Q5bWRStJDB/plain/
#1285 [21:40] <Absol> asdf: Nothing matching in database
#1286 [21:40] <asdf> !hjt https://paste.ubuntu.com/p/Q5bWRStJDB
#1287 [21:40] <Absol> asdf: Found: MCLeaks/AltDispenser(Tool, Pirated, Fix: info/mcleaks), PremierOpinion(Malware, Fix: av/adwcleaner), Discord(Turn off Discord Overlay, else disable Discord), Razer Synapse(Game "Enhancing" software, remove and fix Environment Variables)
#1288 [21:41] <asdf> ??> iKingDante win/hosts/ediit
#1289 [21:41] <asdf> ??> iKingDante win/hosts/edit
#1290 [21:41] <Mightyena> iKingDante: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#1291 [21:41] <Mightyena> iKingDante: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#1292 [21:41] <asdf> ??> iKingDante av/adwcleaner
#1293 [21:41] <Mightyena> iKingDante: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#1294 [21:41] <Mightyena> iKingDante: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1295 [21:42] <iKingDante> wait do i do the fisrt thing you said or the second one
#1296 [21:43] <asdf> you have 2 that needed immiate attention
#1297 [21:43] <asdf> ??> iKingDante win/hosts/edit
#1298 [21:43] <Mightyena> iKingDante: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#1299 [21:43] <Mightyena> iKingDante: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#1300 [21:43] <MacDeth> asdf I already deleted my options.txt file. That didn't work so I reinstalled minecraft by first uninstalling through the "Add or Remove Programs" Windows utility and then deleting my .minecraft folder, then downloading a fresh copy off of the minecraft website
#1301 [21:43] <asdf> ??> iKingDante av/adwcleaner
#1302 [21:43] <Mightyena> iKingDante: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#1303 [21:43] <Mightyena> iKingDante: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1304 [21:45] <asdf> MacDeth not sure yet
#1305 [21:47] <tim3> java version 8
#1306 [21:47] <iKingDante> omg im so lost on how to do this
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#1308 [21:49] <asdf> ??> iKingDante win/hosts/edit
#1309 [21:49] <Mightyena> iKingDante: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#1310 [21:49] <Mightyena> iKingDante: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#1311 [21:49] <asdf> which part?
#1312 [21:51] <iKingDante> ok i did that part what do i do now
#1313 [21:51] <asdf> ??> iKingDante av/adwcleaner
#1314 [21:51] <Mightyena> iKingDante: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#1315 [21:51] <Mightyena> iKingDante: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1316 [21:53] <iKingDante> ok ill be back please dont leave
#1317 [21:54] <MacDeth2> For some reason restarting my computer worked. I'm not sure why I didn't think of that sooner and sorry for wasting a bit of time
#1318 [21:54] <iKingDante> it says "Quarantine" is that the same as "clean & repair"?
#1319 [21:55] <asdf> hopefully
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#1322 [22:00] * iKingDante [webchat@70-141-253-252.lightspeed.jcvlfl.sbcglobal.net] has joined #minecrafthelp
#1323 [22:00] <iKingDante> hello im back
#1324 [22:01] <iKingDante> Mightyena
#1325 [22:01] <asdf> ??> iKingDante tools/hjt
#1326 [22:01] <Mightyena> iKingDante: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1327 [22:01] <Mightyena> iKingDante: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
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#1330 [22:05] <iKingDante> https://paste.ubuntu.com/p/Q5bWRStJDB/
#1331 [22:05] <iKingDante> how does it look
#1332 [22:06] <asdf> !hjt https://paste.ubuntu.com/p/Q5bWRStJDB/
#1333 [22:06] <Absol> asdf: Found: MCLeaks/AltDispenser(Tool, Pirated, Fix: info/mcleaks), PremierOpinion(Malware, Fix: av/adwcleaner), Discord(Turn off Discord Overlay, else disable Discord), Razer Synapse(Game "Enhancing" software, remove and fix Environment Variables)
#1334 [22:06] <asdf> the same
#1335 [22:07] <asdf> you need to run hjt and get a new log and paste url
#1336 [22:07] <iKingDante> wow
#1337 [22:08] <asdf> you gave the same link
#1338 [22:08] <iKingDante> im stupid im so sorry
#1339 [22:08] <iKingDante> https://paste.ubuntu.com/p/HNCbHB3GW2/
#1340 [22:09] <asdf> !hjt https://paste.ubuntu.com/p/HNCbHB3GW2/
#1341 [22:09] <Absol> asdf: Found: MCLeaks/AltDispenser(Tool, Pirated, Fix: info/mcleaks), Discord(Turn off Discord Overlay, else disable Discord), Razer Synapse(Game "Enhancing" software, remove and fix Environment Variables)
#1342 [22:09] <asdf> ??> iKingDante win/hosts/edit
#1343 [22:09] <Mightyena> iKingDante: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#1344 [22:09] <Mightyena> iKingDante: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#1345 [22:10] <asdf> hmm, missing something
#1346 [22:10] <asdf> ??> iKingDante info/mcleaks
#1347 [22:10] <Mightyena> iKingDante: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#1348 [22:10] <Mightyena> iKingDante: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#1349 [22:13] * Surreal [webchat@027cfb10.bb.sky.com] has quit. (Quit: webchat.esper.net)
#1350 [22:14] <iKingDante> ok ill do that whats the most efficient way
#1351 [22:14] <asdf> you open hosts file as admin, like it says
#1352 [22:14] <asdf> remove the bad linnes and save
#1353 [22:14] <asdf> lines
#1354 [22:15] <asdf> then change your pw
#1355 [22:15] <iKingDante> how doo i know which are the bad lines
#1356 [22:15] <asdf> ??> iKingDante info/mcleaks
#1357 [22:15] <Mightyena> iKingDante: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#1358 [22:15] <Mightyena> iKingDante: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#1359 [22:17] <iKingDante> thank you for sticking with me on this
#1360 [22:17] * AlphaHawk [webchat@50-39-207-71.bvtn.or.frontiernet.net] has joined #minecrafthelp
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#1362 [22:21] <iKingDante> so im in the host notepad i just delete the ip with mojang in it?
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#1364 [22:23] <Guest38025> i am unable to pla multiplayer on minecraft
#1365 [22:23] <Guest38025> it says i do not have minecraft 1.15 downloaded
#1366 [22:24] <iKingDante> asdf
#1367 [22:24] <Guest38025> i looked at the installations and it is not tere
#1368 [22:24] <Guest38025> there*
#1369 [22:24] <Guest38025> any suggestions?
#1370 [22:25] <asdf> ??> iKingDante info/mcleaks
#1371 [22:25] <Mightyena> iKingDante: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#1372 [22:25] <Mightyena> iKingDante: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
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#1375 [22:30] <iKingDante> i deleted the 2 ip address in there
#1376 [22:30] <RealChad> Hey guys I bought Minecraft Java edition on accident instead of Minecraft Windows 10 or whatever the one is to play cross platform, anything I can do?
#1377 [22:30] <iKingDante> is there anything i can send you so you can check
#1378 [22:30] <moon> so after i launch the minecraft launcher, after i hit play it bring the loading screen but then nothing else. just just drastically slows my computer and i have to ed up manually powering off my laptop. how can i fix this?
#1379 [22:32] <iKingDante> asdf
#1380 [22:45] <iKingDante> I WORKS OMG THANK YOU SOOOOOO MUCH
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#1383 [22:48] <iKingDante> Im literally crying thank you asdf
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#1386 [22:51] <jackal> I am having a visual bug whenever I play minecraft. soon after starting up a world, the ground that is outside a set distance from me will no longer be visible, and textures will have strange colors with it. I have screenshots if I can post them here.
#1387 [23:07] <jackal> ill just go to a minecraft forum and ask
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#1390 [23:14] <seb4> I have the right email and password but I can't sign in
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#1393 [23:25] <Carlos> Hello
#1394 [23:28] <Carlos> Someone's here's
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#1397 [23:59] <Nikko> my minecraft 1.14.4 will instantly crash when i open it