#1 [00:20] * Spicy [webchat@99-180-99-28.lightspeed.blspmo.sbcglobal.net] has joined #minecrafthelp
#2 [00:20] <Spicy> hell;o
#3 [00:20] <Spicy> hello
#4 [00:20] <Spicy> i have a question
#5 [00:21] <Spicy> anybody there
#6 [00:21] * Spicy [webchat@99-180-99-28.lightspeed.blspmo.sbcglobal.net] has quit. (Client Quit)
#7 [00:34] * Galacticwar [webchat@ip70-189-166-36.lv.lv.cox.net] has joined #minecrafthelp
#8 [00:35] <Galacticwar> Error details: The process cannot access the file because it is being used by another process.
#9 [00:35] <Galacticwar> don't have bytefense
#10 [00:37] * NICL [webchat@c-73-170-189-133.hsd1.ca.comcast.net] has joined #minecrafthelp
#11 [00:37] <NICL> hello
#12 [00:38] <NICL> My minecraft freezes then crashes at mojang screen
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#14 [00:49] <MayDay> my minecraft always freezes at the loading world screen
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#17 [01:08] * ADam is now known as Guest17595
#18 [01:08] <Guest17595> I can't login my account online
#19 [01:08] <Guest17595> I can't login my account online
#20 [01:09] * Guest17595 [webchat@97-120-71-193.ptld.qwest.net] has left #minecrafthelp
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#23 [01:29] <Maximus> So i want to create a sky factory 4 server to play with friends how do i do that also i watched a YouTube video but it was different so if someone could walk me step by step that would be nice
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#25 [01:56] * mexanarok [webchat@47.247.129.240] has joined #minecrafthelp
#26 [01:56] <mexanarok> my game crashed with error code 1073740940
#27 [01:57] <mexanarok> please help to solve the problem
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#29 [02:01] * mexanarok [webchat@47.247.129.240] has joined #minecrafthelp
#30 [02:01] <mexanarok> 1073740940
#31 [02:01] <mexanarok> error code 1073740940 in minecraft
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#38 [02:21] <poopypamnts> hello
#39 [02:21] <cameron> ive change my name and im have authentication issues so i can not go into a multiplayer server
#40 [02:22] <poopypamnts> hi
#41 [02:24] * cameron [webchat@cpe-101-183-35-219.qb03.qld.asp.telstra.net] has quit. (Client Quit)
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#44 [02:45] * kasperbogey [webchat@c-76-105-130-44.hsd1.or.comcast.net] has joined #minecrafthelp
#45 [02:46] <kasperbogey> I have a minecraft account but i has been a long while since i logged into it and i dont know my transaction id can i get some help miss playing minecraft
#46 [02:51] * het [webchat@ppp121-45-251-59.nme-sot-dry-bras31.tpg.internode.on.net] has joined #minecrafthelp
#47 [02:52] <het> Hey, me and my friends keep getting kicked out of our server after playing for about one minute. it says Internal exception java.lang.stackoverflow error. been happening for a day now.
#48 [02:53] <kasperbogey> if i dont know my transaction id i have to wait for support to get back to me
#49 [02:54] * JetFighterTR [webchat@host-212-252-217-123.reverse.superonline.net] has joined #minecrafthelp
#50 [02:56] <JetFighterTR> I bought minecraft few years ago, Username was JetFighterTR. When I login minecraft.net it says You're not own this game. But there is an account named as JetFighterTR and someone changed its skin. I can still access my Mojang and minecraft account.
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#54 [03:06] * kasperbogey [webchat@c-76-105-130-44.hsd1.or.comcast.net] has joined #minecrafthelp
#55 [03:07] <kasperbogey> I am having login issues when i try to create an account it says i still have one with the email address i am using but when i request a password change i dont get an email for it
#56 [03:09] * JetFighterTR [webchat@host-212-252-217-123.reverse.superonline.net] has quit. (Quit: webchat.esper.net)
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#60 [03:13] * Red_Panda [webchat@dsl.49.144.102.193.pldt.net] has joined #minecrafthelp
#61 [03:13] <Red_Panda> Hello, I recently installed minecraft and I can't login.
#62 [03:14] <Red_Panda> It states that my user/pass is not correct but I know that it is correct.
#63 [03:20] * het [webchat@ppp121-45-251-59.nme-sot-dry-bras31.tpg.internode.on.net] has quit. (Quit: webchat.esper.net)
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#65 [03:21] * kasperbogey [webchat@c-76-105-130-44.hsd1.or.comcast.net] has joined #minecrafthelp
#66 [03:21] <kasperbogey> anyone here
#67 [03:22] <kasperbogey> need help when avaliable
#68 [03:39] * poopypamnts [webchat@cpe-120-155-158-80.qb03.qld.asp.telstra.net] has quit. (Quit: webchat.esper.net)
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#70 [03:44] * Addy [webchat@cpe-120-147-226-50.wjui-cr-102.lon.vic.bigpond.net.au] has joined #minecrafthelp
#71 [03:44] <Addy> The game crashed whilst initializing game
#72 [03:44] <Addy> Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
#73 [03:45] * Lord_of_Life_ [~Lord@46.217.196.203] has quit. (Ping timeout: 378 seconds)
#74 [03:52] * pierre [webchat@cm-27-145-108-23.revip12.asianet.co.th] has joined #minecrafthelp
#75 [03:52] <pierre> how do i log in without using my security question because i dont remember them
#76 [03:54] * Roycie [webchat@68-187-104-106.dhcp.eucl.wi.charter.com] has quit. (Quit: webchat.esper.net)
#77 [03:58] * Addy [webchat@cpe-120-147-226-50.wjui-cr-102.lon.vic.bigpond.net.au] has quit. (Quit: webchat.esper.net)
#78 [04:02] * bobby535 [webchat@host109-157-35-67.range109-157.btcentralplus.com] has joined #minecrafthelp
#79 [04:03] <bobby535> Can I have some help with my account. I have tried logging into minecraft, but I dont think i can remember the email . I know the password and username but it wont let me log in with that?
#80 [04:13] <bobby535> hello/?
#81 [04:15] <bobby535> Can you help me log in using only my username?
#82 [04:39] * cece5454 [webchat@p5DD845E5.dip0.t-ipconnect.de] has joined #minecrafthelp
#83 [04:39] <cece5454> I cant start Minecraft launcher
#84 [04:40] * cece5454 [webchat@p5DD845E5.dip0.t-ipconnect.de] has quit. (Client Quit)
#85 [04:57] * Sam [webchat@ip-81-11-212-39.dsl.scarlet.be] has joined #minecrafthelp
#86 [04:58] <Sam> I cant' reset my security questions because I can't acces the account I bought minecraft with. what do I do?
#87 [04:59] <Sam> can't acces the e-mail*
#88 [05:22] * Leon [webchat@c-98-231-208-71.hsd1.md.comcast.net] has joined #minecrafthelp
#89 [05:24] <Leon> I was playing Minecraft Windows 10 edition with my friend but i went afk for around 15 minutes and i come back and the game had broke so i restarted my pc and the world was entirely gone. ive spent a lot of time on it and want to see if i can get it back
#90 [05:30] * Tobias [webchat@ip4d15fe34.dynamic.kabel-deutschland.de] has joined #minecrafthelp
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#92 [05:30] * Nick [webchat@93-138-44-224.adsl.net.t-com.hr] has joined #minecrafthelp
#93 [05:31] * Nick is now known as Guest54203
#94 [05:31] <Guest54203> Hi, I bought minecraft ages ago and I need help rejoining it
#95 [05:32] * Guest54203 [webchat@93-138-44-224.adsl.net.t-com.hr] has quit. (Client Quit)
#96 [05:52] * aimen [webchat@91.106.62.137] has joined #minecrafthelp
#97 [05:52] <aimen> hi
#98 [05:53] <aimen> so i recently installed minecraft and i opened and it said pixel format not accelerated
#99 [05:54] <aimen> and here is my Dxdiag report https://paste.ubuntu.com/p/v6M8vpwZYQ/
#100 [05:56] * Calle2234 [webchat@62.20.62.210] has joined #minecrafthelp
#101 [05:57] <Calle2234> i cant log in into my mojang account
#102 [05:57] <Calle2234> ?
#103 [05:57] <aimen> why
#104 [05:58] <Calle2234> Its been years since i logged into my mojang account and when i tried to
#105 [05:58] <Calle2234> gave me security questions
#106 [05:58] <Calle2234> so i try to remmember them and i cant
#107 [05:59] <Calle2234> so it sends a email to my yahoo account
#108 [05:59] <aimen> ok
#109 [05:59] <Calle2234> but that yahoo email got deleted and now i cant log into my mojang account to buy a realm
#110 [06:04] * aimen5 [webchat@91.106.62.137] has joined #minecrafthelp
#111 [06:04] <aimen5> DxDiag report https://paste.ubuntu.com/p/v6M8vpwZYQ/
#112 [06:05] <Calle2234> ?
#113 [06:07] <Calle2234> soo?
#114 [06:07] * Maggie07 [webchat@a109-48-60-248.cpe.netcabo.pt] has joined #minecrafthelp
#115 [06:08] * Maggie07 [webchat@a109-48-60-248.cpe.netcabo.pt] has quit. (Client Quit)
#116 [06:08] <aimen5> my minecraft doesn"t lunch it said pixel format not accelerated
#117 [06:09] * Calle2234 [webchat@62.20.62.210] has quit. (Quit: webchat.esper.net)
#118 [06:11] <aimen> help
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#120 [06:23] * iampro [webchat@c-73-140-238-74.hsd1.wa.comcast.net] has joined #minecrafthelp
#121 [06:24] * Sam [webchat@ip-81-11-212-39.dsl.scarlet.be] has quit. (Quit: webchat.esper.net)
#122 [06:25] <iampro> why 1.? take so long to release but 1.?.? is fast?
#123 [06:25] <Andrio> ?
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#125 [06:26] * raczyn12 [webchat@37.30.49.28.nat.umts.dynamic.t-mobile.pl] has joined #minecrafthelp
#126 [06:26] * raczyn12 [webchat@37.30.49.28.nat.umts.dynamic.t-mobile.pl] has quit. (Client Quit)
#127 [06:26] <Skaz> Hi, I created an account around 5 years ago I stopped playing the game but I'm deciding now to start the game again I remember my username but I don't remember my password or my email what should I do ?
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#129 [06:36] * bildramer [~bildramer@athedsl-361554.home.otenet.gr] has quit. (Ping timeout: 378 seconds)
#130 [06:38] * Sam [webchat@ip-81-11-212-39.dsl.scarlet.be] has joined #minecrafthelp
#131 [06:38] <Sam> I cant' reset my security questions because I can't acces the account I bought minecraft with. what do I do?
#132 [06:44] * iampro [webchat@c-73-140-238-74.hsd1.wa.comcast.net] has quit. (Quit: webchat.esper.net)
#133 [06:49] * Fennec [webchat@d-69-161-118-153.nh.cpe.atlanticbb.net] has joined #minecrafthelp
#134 [06:49] * bildramer [~bildramer@athedsl-361554.home.otenet.gr] has joined #minecrafthelp
#135 [06:50] <Fennec> any ideas how long it takes to receive emails for resetting your password if the last one that was sent was in 2016?
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#138 [07:08] * Greymagic27 [~greymagic@91.181.6.51.dyn.plus.net] has joined #minecrafthelp
#139 [07:14] * GrannyMimbo [webchat@39.red-88-25-116.staticip.rima-tde.net] has joined #minecrafthelp
#140 [07:16] <GrannyMimbo> When logging in i get an invalid username or password prompt, but i am able to login on other computers. for some reason my pc is the only computer that is unable to log into the minecraft launcher. can someone help me fix this?
#141 [07:17] * doge [webchat@cpc111607-chwo9-2-0-cust346.19-1.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#142 [07:17] <Greymagic27> GrannyMimbo, Hey. Let's make sure that nothing on your PC is blocking you from logging in. HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Follow the steps which Mightyena will send below:
#143 [07:17] <Greymagic27> ??> GrannyMimbo tools/hjt
#144 [07:17] <Mightyena> GrannyMimbo: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#145 [07:17] <Mightyena> GrannyMimbo: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#146 [07:17] * doge [webchat@cpc111607-chwo9-2-0-cust346.19-1.cable.virginm.net] has joined #minecrafthelp
#147 [07:21] <GrannyMimbo> https://paste.ubuntu.com/p/5Z4bbF7Xb3/
#148 [07:23] <Greymagic27> ??> GrannyMimbo win/hosts/edit
#149 [07:23] <Mightyena> GrannyMimbo: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#150 [07:23] <Mightyena> GrannyMimbo: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#151 [07:23] <Greymagic27> GrannyMimbo, Remove any entry containing the word mojang - Save the file by pressing CTRL+S then change your minecraft password
#152 [07:26] <doge> hi i need help i cant go into the realms tab when i try to i get this error message java.security.cert.certificateexception no subject alternative dns name matching i am on 1.8.9 please could you help me
#153 [07:26] <Greymagic27> doge, Hey. Realms only work on the latest release (1.14.4)
#154 [07:27] <doge> so can i not open the tab?
#155 [07:27] <Greymagic27> doge, No. You will need to be on 1.14.4 to play realms
#156 [07:27] <doge> okay thank you Greymagic27!
#157 [07:28] <GrannyMimbo> thank you Greymagic27 Mightyena
#158 [07:29] <Greymagic27> GrannyMimbo, No problem. Make sure to change your minecraft password if you've not done so already
#159 [07:29] <Greymagic27> Then run this tool:
#160 [07:29] <Greymagic27> ??> GrannyMimbo av/adwcleaner
#161 [07:29] <Mightyena> GrannyMimbo: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#162 [07:29] <Mightyena> GrannyMimbo: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#163 [07:30] <Greymagic27> Once you've ran that tool, please come back for one further step I'd like you to do
#164 [07:32] <GrannyMimbo> i've ran the tool
#165 [07:33] <Greymagic27> GrannyMimbo, once it completes the scan click 'Quarentine' and wait for everything to be moved into quarentine. Then, restart the computer when it asks you to and come back here for further instructions
#166 [07:33] * GrannyMimbo [webchat@39.red-88-25-116.staticip.rima-tde.net] has quit. (Quit: webchat.esper.net)
#167 [07:35] * GrannyMimbo [webchat@39.red-88-25-116.staticip.rima-tde.net] has joined #minecrafthelp
#168 [07:35] <GrannyMimbo> i'm back from the restart
#169 [07:36] <Greymagic27> GrannyMimbo, Welcome back. Could you open the windscribe GUI and turn off 'start on system startup' then go ahead and uninstall it
#170 [07:36] * Sam [webchat@ip-81-11-212-39.dsl.scarlet.be] has quit. (Quit: webchat.esper.net)
#171 [07:39] <GrannyMimbo> alright uninstalled
#172 [07:40] <Greymagic27> GrannyMimbo, Go ahead and try the game now. Make sure you've changed your minecraft password after removing those entries
#173 [07:41] <GrannyMimbo> it works! thank you so much
#174 [07:41] <Greymagic27> GrannyMimbo, No problem! Don't use MCLeaks again
#175 [07:42] <GrannyMimbo> never again
#176 [07:42] <GrannyMimbo> thanks again
#177 [08:00] * Roy737 [webchat@104.236.128.239] has joined #minecrafthelp
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#179 [08:01] <Roy737> hey can someone help me? i cant log in my account on mincraft.net. i entered my email and password then clicked log in, nothing happened.
#180 [08:06] * Schlatt [webchat@69-219-188-128.lightspeed.miamfl.sbcglobal.net] has joined #minecrafthelp
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#182 [08:07] <Schlatt> Alright so i bought minecraft back in 2010 or so and im coming back to it. when i log in it says in can only play the demo. i need help
#183 [08:11] <Greymagic27> Schlatt, Hey. Does it display that you own the game here? https://account.mojang.com/login
#184 [08:12] <Schlatt> no it doesnt. ive tried all my emails and all my passwords
#185 [08:12] <Schlatt> it denys that i ever bought the game
#186 [08:12] <Greymagic27> Schlatt, You'll need to email mojang with as much information as possible
#187 [08:12] <Greymagic27> ??> Schlatt account/send-email
#188 [08:12] <Mightyena> Schlatt: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#189 [08:12] <Mightyena> Schlatt: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#190 [08:13] <Schlatt> ok thanks guys'
#191 [08:13] <Schlatt> :)
#192 [08:14] * pintozardas1 [webchat@195-23-163-31.net.novis.pt] has joined #minecrafthelp
#193 [08:14] * pintozardas1 [webchat@195-23-163-31.net.novis.pt] has quit. (Client Quit)
#194 [08:17] * Silvio_John [webchat@213.55.225.93] has joined #minecrafthelp
#195 [08:18] <Silvio_John> Hello
#196 [08:19] <Greymagic27> Silvio_John, Hey. How can we help?
#197 [08:20] <Silvio_John> I have a massive problem, I haven't logged into my main minecraft account in a very long time. And honestly I have no idea which email I used for it, all I remember is password and username.
#198 [08:20] <Greymagic27> Silvio_John, Have you tried to reset the email?
#199 [08:20] <Silvio_John> I do not find that possibility anywhere, without being able to log in to mojang.
#200 [08:20] <Silvio_John> I wrote an email regarding this about 2 months ago and have not gotten a reply.
#201 [08:21] <Greymagic27> Silvio_John, Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: https://help.mojang.com/customer/portal/articles/359446
#202 [08:21] <Silvio_John> Yes, but how do I reset the email?
#203 [08:22] <Greymagic27> Silvio_John, If you can't login to account.mojang.com to reset your email you'll need to wait for a reply from mojang
#204 [08:23] <Silvio_John> the thing is I can't click anywhere on forgot email, it doesn't show me :(
#205 [08:23] <Greymagic27> Silvio_John, Wait for mojang to reply to the email you sent them. Only they can help you
#206 [08:24] <Silvio_John> alright
#207 [08:24] <Silvio_John> thanks tho
#208 [08:24] <Greymagic27> No problem!
#209 [08:38] * bildramer [~bildramer@athedsl-361554.home.otenet.gr] has quit. (Ping timeout: 202 seconds)
#210 [08:39] * Balorien [webchat@catv-176-63-145-227.catv.broadband.hu] has joined #minecrafthelp
#211 [08:39] <Balorien> Hello, Anyone online?
#212 [08:39] <Greymagic27> Balorien, Hi. What's the problem?
#213 [08:40] <Balorien> Hello, i have a common issue i can't redeem my windows 10 edition key i got becouse i bought Java edition lnog aog it says i already redeeme dit :/
#214 [08:41] <Greymagic27> ??> Balorien account/send-email
#215 [08:41] <Mightyena> Balorien: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#216 [08:41] <Mightyena> Balorien: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#217 [08:41] * bildramer [~bildramer@athedsl-361554.home.otenet.gr] has joined #minecrafthelp
#218 [08:42] <Balorien> Soo more than a month wait time?
#219 [08:43] <Greymagic27> Balorien, Sadly yes. It will be at least 2 months before you get a reply
#220 [08:44] <Balorien> so i cant play with my friends for 2 months becouse they only have bedrock damn :/ thanks tho
#221 [08:47] * Fletch [webchat@host86-186-119-135.range86-186.btcentralplus.com] has joined #minecrafthelp
#222 [08:48] <Fletch> I don’t remember my email and password for Minecraft because when I switched from Xbox to pc I just used Microsoft to link my accounts
#223 [08:49] * Greymagic27 [~greymagic@91.181.6.51.dyn.plus.net] has quit. (Quit: Leaving)
#224 [08:49] * Fletch [webchat@host86-186-119-135.range86-186.btcentralplus.com] has quit. (Client Quit)
#225 [08:54] * VHSandrock [webchat@99-44-199-105.lightspeed.nworla.sbcglobal.net] has joined #minecrafthelp
#226 [08:54] <VHSandrock> Can I get help logging into my minecraft account?
#227 [08:55] * Balorien [webchat@catv-176-63-145-227.catv.broadband.hu] has quit. (Quit: webchat.esper.net)
#228 [08:55] <VHSandrock> Mojang support is too bogged down to hear my request.
#229 [08:57] <VHSandrock> mmkay the one user in here signed out as soon as i logged in.
#230 [08:58] * VHSandrock [webchat@99-44-199-105.lightspeed.nworla.sbcglobal.net] has quit. (Client Quit)
#231 [09:00] * olafsuperstar [webchat@50.88.248.4] has joined #minecrafthelp
#232 [09:00] * Kaemek [webchat@bxn149.neoplus.adsl.tpnet.pl] has joined #minecrafthelp
#233 [09:00] <olafsuperstar> my Minecraft won't load
#234 [09:01] <Kaemek> hello i have problem i play mincraft years ago. And i cant log. I send to remember password and i didt get e mail and nothing i dont know what i can do
#235 [09:01] * Kaemek [webchat@bxn149.neoplus.adsl.tpnet.pl] has quit. (Client Quit)
#236 [09:03] * Jawn [webchat@110.54.240.141] has joined #minecrafthelp
#237 [09:03] * Phisshh [webchat@78.11.159.143.dyn.plus.net] has joined #minecrafthelp
#238 [09:03] <Jawn> Heyy is there a problem in the minecraft java realms which you are always disconnecting
#239 [09:03] <Jawn> ??
#240 [09:04] <Phisshh> Hey, somebody has migrated my account - now i cant reset my log in as the email has been changed.
#241 [09:12] * olafsuperstar [webchat@50.88.248.4] has quit. (Quit: webchat.esper.net)
#242 [09:13] * Jawn [webchat@110.54.240.141] has quit. (Quit: webchat.esper.net)
#243 [09:22] * Qiang [webchat@24.147.81.150] has joined #minecrafthelp
#244 [09:22] * oscbop [webchat@host-78-78-9-17.mobileonline.telia.com] has joined #minecrafthelp
#245 [09:22] <Qiang> Someone changed the email to my account, and i do now know the username or password since he has changed it. I read the article that you did NOT need the transaction key for mojang to revert it, so what do i do in this situation?
#246 [09:23] <Qiang> When the email was changed, Mojang supplied me with a link
#247 [09:23] <Qiang> to revert the account
#248 [09:23] <Qiang> but it just gave me a error
#249 [09:24] <oscbop> I cant reach my account that I bought around 2014, I got transaction ID and username. What should I do?
#250 [09:24] <oscbop> Been mailing them several times but have not get any answer for weeks.
#251 [09:24] <Qiang> In the help section
#252 [09:24] <Qiang> i saw them mentioning replying to emails during june 4th
#253 [09:25] <Qiang> so they're like months behind
#254 [09:25] <Qiang> on emails
#255 [09:25] <Qiang> i doubt we'll get any response until like
#256 [09:25] <Qiang> 3-4 months
#257 [09:25] <oscbop> I see, lol! :/
#258 [09:25] <Qiang> but like
#259 [09:25] <Qiang> i dont get how this company can get this shit of a security
#260 [09:25] <Absol> Qiang: Please keep it civil
#261 [09:25] <Qiang> i dont get how
#262 [09:25] <Qiang> this company can get
#263 [09:25] <Qiang> this bad of a security
#264 [09:25] <Qiang> like
#265 [09:25] * Absol kicked Qiang from #minecrafthelp (Reason: iang :Stop spamming)
#266 [09:31] * help123 [webchat@cpe-172-250-39-57.socal.res.rr.com] has joined #minecrafthelp
#267 [09:36] * Schlatt [webchat@69-219-188-128.lightspeed.miamfl.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#268 [09:36] <Phisshh> shambles
#269 [09:42] * Dav [webchat@252.125-65-87.adsl-dyn.isp.belgacom.be] has joined #minecrafthelp
#270 [09:45] <Dav> Hello I had a old account (before fall 2012) and I wanted to migrate this account but apparently I already migrate this account and I can't rememberd the email addres I chosed
#271 [09:46] * NeonLightning [webchat@S01061056118f1c1c.tb.shawcable.net] has joined #minecrafthelp
#272 [09:47] * Veilro [webchat@host109-156-44-178.range109-156.btcentralplus.com] has joined #minecrafthelp
#273 [09:48] <NeonLightning> i'm trying to run a local server. but when i try to connect from 192.168 ect i get bad packet id 20, and when i try 127.0 ect it gives me java.io.IOException: Received string length longer than maximum allowed (2353 > 119)
#274 [09:48] <Veilro> I have been having issues with running a personal minecraft server using the server.jar provided on the wiki. I have run servers on previous versions of minecraft and have never had this issue pre-1.14. While running the server, players get kicked by timing out with alarming regularity. Please could you advise, as it is unclear why the issue is occ
#275 [09:48] <Veilro> uring
#276 [09:51] * Dav [webchat@252.125-65-87.adsl-dyn.isp.belgacom.be] has quit. (Quit: webchat.esper.net)
#277 [09:51] * Cam [webchat@cable-dynamic-87-245-108-17.shinternet.ch] has joined #minecrafthelp
#278 [09:52] * Lexi [webchat@ip5b41458a.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#279 [09:52] <Cam> Hi i cant logg in because i cant reach my email adress. I also forgat my password. what can i do
#280 [09:53] * Lexi [webchat@ip5b41458a.dynamic.kabel-deutschland.de] has quit. (Client Quit)
#281 [09:53] <Cam> Hi i cant logg in because i cant reach my email adress. I also forgat my password. what can i do
#282 [09:53] <Cam> Hi i cant logg in because i cant reach my email adress. I also forgat my password. what can i do
#283 [09:53] <Cam> Hi i cant logg in because i cant reach my email adress. I also forgat my password. what can i do
#284 [09:53] * Absol kicked Cam from #minecrafthelp (Reason: am :Stop spamming)
#285 [09:55] * ImaniCheadle [webchat@75-44-149-105.lightspeed.tukrga.sbcglobal.net] has joined #minecrafthelp
#286 [09:55] <ImaniCheadle> he;p
#287 [09:56] * ImaniCheadle [webchat@75-44-149-105.lightspeed.tukrga.sbcglobal.net] has quit. (Client Quit)
#288 [09:56] <NeonLightning> man people are impatient
#289 [09:57] * matt1 [webchat@cpc97942-croy24-2-0-cust252.19-2.cable.virginm.net] has joined #minecrafthelp
#290 [09:57] <matt1> hi
#291 [09:58] <matt1> Im on win10 version of Minecraft and it says that I don't have an invite for this server when trying to join my friend on xbox one I have previously been on the world
#292 [10:00] * help123 [webchat@cpe-172-250-39-57.socal.res.rr.com] has quit. (Quit: webchat.esper.net)
#293 [10:08] * Isa [webchat@h8.77.30.71.dynamic.ip.windstream.net] has joined #minecrafthelp
#294 [10:08] <matt1> please help
#295 [10:08] <Isa> my game keeps crashing. im not sure how to fix
#296 [10:09] <Isa> The game crashed whilst initializing game
#297 [10:09] <Isa> Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
#298 [10:10] * Sabina [webchat@2-108-210-117-cable.dk.customer.tdc.net] has joined #minecrafthelp
#299 [10:10] * kebabmannen777 [webchat@62-20-209-172-no161.tbcn.telia.com] has joined #minecrafthelp
#300 [10:11] <Sabina> Kan du skrive på Dansk/Svensk
#301 [10:13] <kebabmannen777> i was changed the email on this account from oliver.bruze@gmail.com to oliverextraemail.2@gmail.com becuse i whonted to make a new account on oliver.bruze@gmail.com but wen i registrates me it youst says that i already has an account on oliver.bruze@gmail.com.
#302 [10:14] <Sabina> I think you write to some different - we don't have a olive here ??
#303 [10:15] <kebabmannen777> ok
#304 [10:15] <kebabmannen777> but can i get help whit it
#305 [10:16] <Sabina> a you a supporter ??
#306 [10:16] * August [webchat@188-177-53-11-cable.dk.customer.tdc.net] has joined #minecrafthelp
#307 [10:17] <Sabina> I think that this is only are a public chatroom
#308 [10:17] <August> Hia
#309 [10:18] * Sabina [webchat@2-108-210-117-cable.dk.customer.tdc.net] has quit. (Quit: webchat.esper.net)
#310 [10:18] * Sabina [webchat@2-108-210-117-cable.dk.customer.tdc.net] has quit. (Quit: webchat.esper.net)
#311 [10:19] * kebabmannen777 [webchat@62-20-209-172-no161.tbcn.telia.com] has left #minecrafthelp
#312 [10:27] * Priiyo [webchat@c-24-99-194-227.hsd1.ga.comcast.net] has joined #minecrafthelp
#313 [10:28] <Priiyo> Why does my minecraft keep on crashing?
#314 [10:30] <Phisshh> this function may as well not exist.
#315 [10:30] * Phisshh [webchat@78.11.159.143.dyn.plus.net] has quit. (Quit: webchat.esper.net)
#316 [10:35] * finnbuck [webchat@mobile-107-77-229-216.mobile.att.net] has joined #minecrafthelp
#317 [10:35] <finnbuck> hey guys
#318 [10:35] * Greymagic27 [~greymagic@91.181.6.51.dyn.plus.net] has joined #minecrafthelp
#319 [10:35] * Moritz [webchat@dslb-178-002-255-165.178.002.pools.vodafone-ip.de] has joined #minecrafthelp
#320 [10:36] <Moritz> hello?
#321 [10:36] <Greymagic27> Moritz, Hey. How can we help?
#322 [10:36] <finnbuck> i am on minecraft xbox one edition and am on 1.13.0.9, and i have a survival map that i play on and i’ve made 2 mob grinders and they both didn’t work, any help?
#323 [10:36] <Greymagic27> ??> finnbuck bedrock/support
#324 [10:36] <Mightyena> finnbuck: This channel only handles technical support for Minecraft: Java Edition, if you need help with Minecraft (Bedrock Platform) please see the resources available here https://help.mojang.com/customer/portal/articles/1175743-minecraft-support-resources. Alternatively you can try the Bedrock support forums here: https://www.minecraftforum.net/forums/support/minecraft-bedrock-support
#325 [10:37] <finnbuck> how do i know if i’m on minecraft bedrock
#326 [10:37] <finnbuck> edition
#327 [10:38] * gamescarn [webchat@p54B12F8E.dip0.t-ipconnect.de] has joined #minecrafthelp
#328 [10:38] <Andrio> finnbuck, I believe that's all of the currently supported ones except the Java Edition?
#329 [10:38] <Moritz> ok, i have made a account, but now i cant use it, because my date of the account is wrong. the date of the account is to young to play minecraft. and now i cant use my email for a new account.
#330 [10:39] <finnbuck> i am on minecraft xbox one edition and am on 1.13.0.9, and i have a survival map that i play on and i’ve made 2 mob grinders and they both didn’t work, any help?
#331 [10:39] <Greymagic27> Moritz, You'll need to email mojang and ask them to change the date for you:
#332 [10:39] <matt1> Im on win10 version of Minecraft and it says that I don't have an invite for this server when trying to join my friend on xbox one I have previously been on the world
#333 [10:39] <Greymagic27> ??> Moritz account/send-email
#334 [10:39] <Mightyena> Moritz: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#335 [10:39] <Mightyena> Moritz: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#336 [10:39] * matt1 [webchat@cpc97942-croy24-2-0-cust252.19-2.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#337 [10:39] <gamescarn> hello, if i want to login on minecraft.net i cant click "login" any suggestions on fixing that
#338 [10:40] <Greymagic27> finnbuck, Read what Mightyena sent above. We don't provide support for bedrock edition here. You may be able to find help here: https://www.minecraftforum.net/forums/support/minecraft-bedrock-support or here: https://help.mojang.com/customer/portal/articles/1175743-minecraft-support-resources
#339 [10:40] <finnbuck> just the standard 24 blocks high, 8blocks out on each side, and walls and a roof and water and mobs aren’t spawning
#340 [10:40] * demonwolf40000 [webchat@99-101-150-109.lightspeed.wepbfl.sbcglobal.net] has joined #minecrafthelp
#341 [10:41] <Greymagic27> gamescarn, Hey. This is an issue commonly caused by incompatible software on the users PC. Let's make sure this isn't the issue here by getting a list of running programs on your PC. HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Follow the steps which Mightyena will send below:
#342 [10:41] <Greymagic27> ??> gamescarn tools/hjt
#343 [10:41] <Mightyena> gamescarn: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#344 [10:41] <Mightyena> gamescarn: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#345 [10:41] * finnbuck [webchat@mobile-107-77-229-216.mobile.att.net] has quit. (Quit: webchat.esper.net)
#346 [10:42] * Priiyo [webchat@c-24-99-194-227.hsd1.ga.comcast.net] has quit. (Quit: webchat.esper.net)
#347 [10:42] <demonwolf40000> Question: On Minecraft Bedrock Edition for Windows 10 can i play with my friend who uses a MAC and if so what version would he need to get on his MAC?
#348 [10:42] <Moritz> i dont have any informations of my account, only my email and password
#349 [10:44] <gamescarn> https://paste.ubuntu.com/p/9fDyzhmKYT/
#350 [10:44] * NeonLightning [webchat@S01061056118f1c1c.tb.shawcable.net] has quit. (Quit: webchat.esper.net)
#351 [10:45] <Greymagic27> Moritz, Give as much information as possible
#352 [10:45] <Greymagic27> demonwolf40000, He would need windows 10 edition which would require him to have a windows PC
#353 [10:45] <Greymagic27> gamescarn, Uninstall avira then follow these steps:
#354 [10:45] <Greymagic27> ??> gamescarn av/adwcleaner
#355 [10:45] <Mightyena> gamescarn: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#356 [10:45] <Mightyena> gamescarn: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#357 [10:45] <demonwolf40000> Greymagic27, so there is no way MAC and PC can play together?
#358 [10:46] * DragonKatx [webchat@b0feb934.bb.sky.com] has joined #minecrafthelp
#359 [10:46] <Greymagic27> Not if you're using windows 10 edition on the PC
#360 [10:46] <demonwolf40000> ok but if we use Java thatll work?
#361 [10:47] <Greymagic27> demonwolf40000, Are you on the same internet connection?
#362 [10:48] <demonwolf40000> Greymagic27 just DM you
#363 [10:48] <Greymagic27> demonwolf40000, Yes
#364 [10:48] <demonwolf40000> Greymagic27, ????
#365 [10:48] <Greymagic27> demonwolf40000, Yes. I mean are you on the same wifi
#366 [10:49] <demonwolf40000> Greymagic27, not normally we arent
#367 [10:50] <demonwolf40000> Greymagic27, normally he is at his house and im at mine
#368 [10:50] * DragonKatx [webchat@b0feb934.bb.sky.com] has quit. (Client Quit)
#369 [10:50] <Greymagic27> demonwolf40000, To answer the question you sent. Yes, if you both use java edition you will be able to play together. But if you're not on the same internet you may want to look into buying a realm, renting a server from a host or hosting a server yourself
#370 [10:51] <demonwolf40000> you mean on java or bedrock as well?
#371 [10:51] <demonwolf40000> as far as the server
#372 [10:51] * bildramer [~bildramer@athedsl-361554.home.otenet.gr] has quit. (Quit: alway rember happy day)
#373 [10:51] <Greymagic27> demonwolf40000, You'd want a java edition server
#374 [10:51] * bildramer [~bildramer@athedsl-361554.home.otenet.gr] has joined #minecrafthelp
#375 [10:51] <demonwolf40000> ok and now question about Java
#376 [10:52] * Moritz [webchat@dslb-178-002-255-165.178.002.pools.vodafone-ip.de] has quit. (Quit: webchat.esper.net)
#377 [10:52] <demonwolf40000> I boot up my Java edition and it loads to the main screen i click "play" and then it gives me an error every time so i cant play Java Edition how do i fix that?
#378 [10:53] <Greymagic27> demonwolf40000, Let's take a closer look at the error:
#379 [10:53] <Greymagic27> ??> demonwolf40000 launcher/log-txt
#380 [10:53] <Mightyena> demonwolf40000: We need to see your full launcher log, which is created in the game directory.
#381 [10:53] <Mightyena> demonwolf40000: First open your .minecraft folder (If you don't know how to get there, ask), then try to launch the game. Then in the .minecraft folder open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#382 [10:54] * demonwolf40000 [webchat@99-101-150-109.lightspeed.wepbfl.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#383 [11:00] * Michelin15 [webchat@ip4da7976a.direct-adsl.nl] has joined #minecrafthelp
#384 [11:01] * RustyPig [webchat@83-84-84-5.cable.dynamic.v4.ziggo.nl] has joined #minecrafthelp
#385 [11:01] <RustyPig> Hey
#386 [11:01] <RustyPig> i can't login on this pc
#387 [11:01] <Greymagic27> RustyPig, Hey. How can we help?
#388 [11:01] <Greymagic27> RustyPig, I see. Let's make sure that nothing on your PC is causing the issue.
#389 [11:01] <Greymagic27> ??> RustyPig tools/hjt
#390 [11:01] <Mightyena> RustyPig: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#391 [11:01] <Mightyena> RustyPig: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#392 [11:02] <Michelin15> I have bought a new computer. I downloaded Minecraft form the original site. I logged in, but if I try to start the game I get a error java.lang.IllegalStateException. Do you maybe have a sollution?
#393 [11:02] <Greymagic27> ??> Michelin15 launcher/log-txt
#394 [11:02] <Mightyena> Michelin15: We need to see your full launcher log, which is created in the game directory.
#395 [11:02] <Mightyena> Michelin15: First open your .minecraft folder (If you don't know how to get there, ask), then try to launch the game. Then in the .minecraft folder open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#396 [11:03] <RustyPig> how to get there?
#397 [11:03] <Greymagic27> RustyPig, You don't need to follow those steps. You need to follow the steps for 'hijackthis'
#398 [11:03] <RustyPig> ok
#399 [11:06] <Michelin15> When I press Paste! I get to a page with "502 Bad Gateway"
#400 [11:06] <Greymagic27> Michelin15, Use paste.gg instead
#401 [11:07] <RustyPig> here is it https://paste.ubuntu.com/p/hGwzBmWkR3/
#402 [11:07] <Greymagic27> ??> RustyPig win/hosts/edit
#403 [11:07] <Mightyena> RustyPig: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#404 [11:07] <Mightyena> RustyPig: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#405 [11:07] <Greymagic27> RustyPig, Remove any entry containing the word mojang - Save the file by pressing CTRL+S then change your minecraft password
#406 [11:07] <Michelin15> https://paste.gg/p/anonymous/14c6ebb901b241a68da2d6b5e8d42d43
#407 [11:08] <Michelin15> this link?
#408 [11:08] <Greymagic27> ??> Michelin15 win/dxdiag
#409 [11:08] <Mightyena> Michelin15: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#410 [11:09] <Greymagic27> RustyPig, Once you've followed those steps please open the windscribe GPU, turn off 'startup on system startup', then proceed to uninstall the VPN
#411 [11:09] * Tony [webchat@res388d-128-61-92-212.res.gatech.edu] has joined #minecrafthelp
#412 [11:10] <Tony> Hi, Im getting a connection error when I try to log into a minecraft Realm. The error reads “io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection refused: no further information” while trying to connect to the server
#413 [11:10] <RustyPig> ok doing that rn
#414 [11:10] * Greymagic27 [~greymagic@91.181.6.51.dyn.plus.net] has quit. (Quit: Leaving)
#415 [11:10] <Tony> anyone know how to fix?
#416 [11:11] <Michelin15> https://paste.ubuntu.com/p/b9YBBB9qsc/
#417 [11:13] <RustyPig> how to turn off windscripe?
#418 [11:14] <RustyPig> oke did it
#419 [11:14] <RustyPig> now gonna try to log in
#420 [11:14] <Michelin15> Someone?
#421 [11:15] <GreyVulpine> Michelin15 - Desktop?
#422 [11:16] <Michelin15> What do you mean?
#423 [11:16] <GreyVulpine> This is a desktop computer, right?
#424 [11:16] <Michelin15> yes
#425 [11:16] <GreyVulpine> Download and install: https://www.nvidia.com/Download/driverResults.aspx/150581/en-us
#426 [11:16] <Michelin15> How will this solve it?
#427 [11:17] <GreyVulpine> Video driver for your computer. It'll fix it
#428 [11:17] <RustyPig> i need to switch pc to change my minecraft password so brb
#429 [11:21] * solshineninja [webchat@104-179-108-240.lightspeed.wepbfl.sbcglobal.net] has joined #minecrafthelp
#430 [11:22] <solshineninja> l can't download the demo
#431 [11:23] <solshineninja> pc
#432 [11:23] <Michelin15> did not work\
#433 [11:23] <GreyVulpine> Reboot after installing
#434 [11:24] <solshineninja> yes and l don't know what app it needs
#435 [11:28] <Andrio> solshineninja, what happened?
#436 [11:29] <Michelin15> i got a problen if i start my minecraft
#437 [11:30] <solshineninja> l downloaded it then a thing showed up where minecraft and my app folder then l duple tapped it
#438 [11:33] <solshineninja> showed up and said minecraft is a app from the internet then the site where l downloaded it
#439 [11:34] * Michelin15 [webchat@ip4da7976a.direct-adsl.nl] has quit. (Quit: webchat.esper.net)
#440 [11:35] <solshineninja> what?
#441 [11:35] <RustyPig> hey guys just wanted to thank you
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#443 [11:36] * oli5 [webchat@host86-158-230-60.range86-158.btcentralplus.com] has joined #minecrafthelp
#444 [11:36] <RustyPig> it's fixed now thanks
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#446 [11:36] <Sherzybath> I do not remember my email or my password. I just have my transaction reciept. please help me
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#448 [11:38] * Taipan01 [webchat@173-9-219-145-Illinois.hfc.comcastbusiness.net] has joined #minecrafthelp
#449 [11:38] <oli5> hi i just my mum just purchase the minecraft java edition and we didnt recive any email to access the game and if if i try to login send me to do payment again
#450 [11:40] * TheSilentLink [~TheSilent@host86-136-228-242.range86-136.btcentralplus.com] has joined #minecrafthelp
#451 [11:42] <Taipan01> Ive had my account hacked he/she/it changed the nick from Taipan01 to axldust117. now with the present rules I cant put my name back on my game. I have to wait 30 days, is there any other place I can go to get it changed back faster??
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#456 [11:56] <anas> hello i am facing a problem opening the minecraft launcher on my macbook air
#457 [11:56] <anas> it is java edition by the way
#458 [11:56] * Orion_ [webchat@24-176-59-5.dhcp.klmz.mi.charter.com] has joined #minecrafthelp
#459 [11:56] <Orion_> hello
#460 [11:57] <Orion_> I for some reason am not receiving the email when i try and reset my password
#461 [11:58] <Orion_> i tried to recover my account two years ago and it didnt get resovled, please help me fix this
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#466 [12:05] <EoinM353> I was playing on a world yesterday that I created in the Latest Snapshot 19w35a, when i logged on today it was gone, I checked the .minecraft folder and the world is in there but not in the game, Any help would be appreciated
#467 [12:06] <aasora871> We are troubled now that we cannot use creative in Minecraft Realms
#468 [12:07] <gamescarn> coming back after doing adwcleaner scan, put everything in quarantine and deleted it. what to do next
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#473 [12:13] <Yeeet> How do I use voice chat on mobile
#474 [12:14] * Yeeet [webchat@ip68-1-43-76.pn.at.cox.net] has quit. (Client Quit)
#475 [12:14] <javto> Hi, I have the problem that I bought the game way back in Feb 2011 but I can't see the game in my migrated mojang account, what can I do?
#476 [12:16] * Thatguy585 [webchat@70-126-53-239.res.bhn.net] has joined #minecrafthelp
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#478 [12:16] * gamescarn [webchat@p54B12F8E.dip0.t-ipconnect.de] has joined #minecrafthelp
#479 [12:17] <Stefan> Hi I tried to purchase Minecraft Java edition using my Visa credit card but there's an error: "An error occurred while placing order, please verify credit card info and try again"
#480 [12:17] <Stefan> I was able to purchase 2 the day before using the same credit card
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#483 [12:21] * LmaoYeetEzClap [webchat@cpe-24-31-242-112.kc.res.rr.com] has joined #minecrafthelp
#484 [12:22] <LmaoYeetEzClap> Hello, my code for my minecrafte windows 10 edition says it was already redeemed
#485 [12:23] * LmaoYeetEzClap [webchat@cpe-24-31-242-112.kc.res.rr.com] has quit. (Client Quit)
#486 [12:26] <Sherzybath> <EoinM353> It might have been corrupted as its a snapshot. I am sorry but it most likely is gone
#487 [12:28] * Taipan01 [webchat@173-9-219-145-Illinois.hfc.comcastbusiness.net] has quit. (Quit: webchat.esper.net)
#488 [12:31] * Yoren2828 [webchat@i18035.upc-i.chello.nl] has joined #minecrafthelp
#489 [12:32] <Yoren2828> I forgot the password i used for my account and the email i used for it has been deactivated what do i do?
#490 [12:37] * EoinM353 [webchat@86-45-216-102-dynamic.agg2.cgi.chf-qkr.eircom.net] has quit. (Quit: webchat.esper.net)
#491 [12:42] * rcy_jayhawk [webchat@136.32.168.204] has joined #minecrafthelp
#492 [12:42] <rcy_jayhawk> I NEED HELP but its ok if you can't answer this ok so I have an olddd Minecraft on my old computer (windows 10)
#493 [12:42] <rcy_jayhawk> it is about 8ish years old if that helps and I cannot remember my password
#494 [12:43] <rcy_jayhawk> the email I used for my account at the time is also cancelled right now, so I have no access to my email I had originally used for my Minecraft account
#495 [12:43] <rcy_jayhawk> those are really all my problems right now and I also am not sure about the money... I did not pay for Minecraft 8ish years ago but do I have to pay for it now?
#496 [12:45] * MarQxD [webchat@89-70-241-186.dynamic.chello.pl] has joined #minecrafthelp
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#498 [12:45] <MarQxD> help me PLS
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#505 [12:50] <robiinss> Hey, i can log into my minecraft account through mojang perfectly but recently i cant log into minecraft. After not being able to log into minecraft i tried logging into minecraft.net , no luck; I just click enter and nothing happens. I've changed my password and it's 100% correct so no worries there. I also waited 24 hours because i thought it was
#506 [12:50] <robiinss> just a server issue but now I need help thx :D
#507 [12:57] * CuriousPython [webchat@173-21-85-158.client.mchsi.com] has joined #minecrafthelp
#508 [12:58] <CuriousPython> Hello all. Are there set hours for the Microsoft/Mojang group?
#509 [13:00] * Sherzybath [webchat@150.107.199.21] has quit. (Quit: webchat.esper.net)
#510 [13:02] <CuriousPython> I guess I have to buy it again lol
#511 [13:02] * CuriousPython [webchat@173-21-85-158.client.mchsi.com] has quit. (Client Quit)
#512 [13:02] * Pat_lechef [webchat@bas1-quebec14-69-159-181-188.dsl.bell.ca] has joined #minecrafthelp
#513 [13:03] <Pat_lechef> Hi, i canno't redeem my windows 10 edition code, when i'm sent to the link to add the code, there isn't a code.
#514 [13:09] * GrimlockGamingTV [webchat@67.230.49.2] has joined #minecrafthelp
#515 [13:10] <Stefan> Hi I tried to purchase Minecraft Java edition using my Visa credit card but there's an error: "An error occurred while placing order, please verify credit card info and try again"
#516 [13:10] <Stefan> Anybody know how to get around this issue?
#517 [13:10] <GrimlockGamingTV> I can't get past the login screen. What should I do?
#518 [13:11] * Stefan [webchat@toroon4654w-lp140-02-65-95-2-233.dsl.bell.ca] has quit. (Quit: webchat.esper.net)
#519 [13:12] * baguette [webchat@80-110-123-189.cgn.dynamic.surfer.at] has joined #minecrafthelp
#520 [13:13] <baguette> Hi, i cant connect to my realm everytime i try it says connection failed
#521 [13:13] <baguette> does someone know what the problem could be?
#522 [13:14] * baguette [webchat@80-110-123-189.cgn.dynamic.surfer.at] has quit. (Client Quit)
#523 [13:18] * BombenNinja [webchat@p57AB31D7.dip0.t-ipconnect.de] has joined #minecrafthelp
#524 [13:19] <BombenNinja> Hi, I requested a password reset, but I'm not receiving a password reset Email.
#525 [13:19] * EricM [webchat@ev1-dsl-74-215-36-56.fuse.net] has joined #minecrafthelp
#526 [13:21] <EricM> Having issues with worlds downlaoded from my Realm on Bedrock. I can upload working worlds to Realms, play them in realms, but if I DL worlds from Realms to either XB1 or W10, it says "world was saved by a newer version, cannot open world"
#527 [13:24] * player2 [webchat@ool-457c504e.dyn.optonline.net] has joined #minecrafthelp
#528 [13:24] <player2> hello
#529 [13:24] <player2> I need help
#530 [13:25] * player2 [webchat@ool-457c504e.dyn.optonline.net] has quit. (Client Quit)
#531 [13:26] * player3 [webchat@ool-457c504e.dyn.optonline.net] has joined #minecrafthelp
#532 [13:26] * Stew [webchat@cpe-76-184-197-165.tx.res.rr.com] has joined #minecrafthelp
#533 [13:26] <player3> hello I am having problems with getting bcck my worlds
#534 [13:27] <Stew> I'm having trouble pulling up the link to migrate my old minecraft account to mojang.
#535 [13:27] <player3> my brother got mad at me so he deleted my Minecraft widows 10 edition
#536 [13:29] <player3> when he deleted it i installed it and all my maps were gone i didn't mind but there was one map that i put so much effort in to and now its gone
#537 [13:31] * Steve9 [webchat@host-69-145-89-69.hln-mt.client.bresnan.net] has joined #minecrafthelp
#538 [13:32] <Steve9> Having trouble answering my security questions, and my old email address linked with my account doesnt exist any more.
#539 [13:33] * Flexedlemur87 [webchat@197-89-249-151.dsl.mweb.co.za] has joined #minecrafthelp
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#543 [13:35] * fgfgf [webchat@port-92-194-116-105.dynamic.qsc.de] has joined #minecrafthelp
#544 [13:35] <fgfgf> ich brauche hilfe den beim mir geht java nicht
#545 [13:35] * fgfgf [webchat@port-92-194-116-105.dynamic.qsc.de] has quit. (Client Quit)
#546 [13:37] * Matt8 [webchat@c-98-222-184-3.hsd1.in.comcast.net] has joined #minecrafthelp
#547 [13:38] <Matt8> Hello, its been a few years since i have logged into my account and i have a list of emails i use but cant seem to figure which email the account is assoiciated with
#548 [13:38] * player3 [webchat@ool-457c504e.dyn.optonline.net] has quit. (Quit: webchat.esper.net)
#549 [13:40] * Steve9 [webchat@host-69-145-89-69.hln-mt.client.bresnan.net] has quit. (Quit: webchat.esper.net)
#550 [13:41] * terri [webchat@cpe-104-34-157-222.socal.res.rr.com] has joined #minecrafthelp
#551 [13:44] <terri> I can't log into my minecraft account on minecraft.net. I know my password and email, but when I click on the button to login, it just turns grey and dosen't do anything. Anyone know how to fix this?
#552 [13:45] * badumdumba [webchat@c-73-14-38-203.hsd1.co.comcast.net] has joined #minecrafthelp
#553 [13:46] <badumdumba> Does anyone else have an issue redeeming their free minecraft windows 10 code?
#554 [13:47] * badumdumba [webchat@c-73-14-38-203.hsd1.co.comcast.net] has quit. (Client Quit)
#555 [13:50] * Capfan67 [~Capfan67@irc.urielsalis.me] has joined #minecrafthelp
#556 [13:50] * Capfan67 is now known as Guest29891
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#558 [13:51] * Greymagic27 [~greymagic@irc.urielsalis.me] has joined #minecrafthelp
#559 [13:52] * RamsXV [webchat@196-59-173-107.reverse-dns] has joined #minecrafthelp
#560 [13:52] <RamsXV> hi
#561 [13:53] * aiden [webchat@cpe-76-89-156-255.socal.res.rr.com] has joined #minecrafthelp
#562 [13:53] * urielsalis [~urielsali@irc.urielsalis.me] has joined #minecrafthelp
#563 [13:53] <aiden> minecraft skins are not loading for me
#564 [13:53] <RamsXV> i own multiple accounts and when i try to log in using any of them it doesnt let me. I will cliock sign in and nothing will happen, it doesnt say its wrong or anything
#565 [13:54] <aiden> my skin file is empty
#566 [13:54] <aiden> hello
#567 [13:55] <aiden> minecraft skins are not showing up for me
#568 [13:55] <aiden> it only shows as alex and steve
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#572 [13:58] * Tony [webchat@res388d-128-61-92-212.res.gatech.edu] has quit. (Quit: webchat.esper.net)
#573 [14:12] * Brett [webchat@67-6-159-62.clma.centurylink.net] has joined #minecrafthelp
#574 [14:14] <Brett> I bought Minecraft: Java Edition and I meant to buy Minecraft: Windows 10 Edition. Is there a way that I could get a refund to buy Minecraft: Windows 10 Edition?
#575 [14:15] <Guest6169> ??> Brett account/refund
#576 [14:15] <Mightyena> Brett: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#577 [14:16] <Brett> Okay I will visit there. Thank you!\
#578 [14:16] * Brett [webchat@67-6-159-62.clma.centurylink.net] has quit. (Client Quit)
#579 [14:17] * DJ [webchat@c-98-220-220-50.hsd1.il.comcast.net] has joined #minecrafthelp
#580 [14:23] * nick [webchat@65-128-208-136.mpls.qwest.net] has joined #minecrafthelp
#581 [14:23] <nick> I am having trouble launching the game
#582 [14:23] * nick is now known as Guest32719
#583 [14:24] <Guest32719> it is saying unable to download
#584 [14:24] <DJ> So I have an old account that I can't log into. I brought Minecraft back in Aug. 7th 2012 and haven't logged on in a while. I forgot my password but have my email address and transaction ID. I tried using all the forms that Mojang has on their customer support site with no success, one of which was the from that you put in your Minecraft account or
#585 [14:24] <DJ> iginal email and Username and it said that if an account existed with that user and that email then they would send a password recovery email, which they didn't.
#586 [14:24] <DJ> I can't figure it out through the support links and I just emailed Mojang but it seems that they are only now resolving cases from July 4th so it sounds like that will be a while before I hear back from them. Any ideas? Should I just re-purchase Minecraft?
#587 [14:25] <Guest32719> am i helping you or are you helping me?
#588 [14:25] <urielsalis> ??> Guest32719 tools/hjt
#589 [14:25] <Mightyena> Guest32719: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#590 [14:25] <Mightyena> Guest32719: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#591 [14:25] <urielsalis> ??> DJ account/trans-id
#592 [14:25] <Mightyena> DJ: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#593 [14:25] <urielsalis> DJ, with those instructions you can get your transaction ID
#594 [14:25] <urielsalis> DJ, once you have the transaction ID everything is faster
#595 [14:26] <urielsalis> DJ, if you are not receiving the password reset email, then someone changed the email, only Mojang can help with that
#596 [14:26] <DJ> I have the transaction ID already
#597 [14:26] <DJ> alright thats what I kinda thought
#598 [14:27] <DJ> But I am recieving the password reset emails for the MOJANG account just not for the MINECRAFT account
#599 [14:28] <urielsalis> DJ, you remember the username_
#600 [14:28] <urielsalis> DJ, you remember the username?
#601 [14:28] <DJ> I created a new Mojang account with the same email that I initially bought minecraft with back in 2012
#602 [14:28] * jeff_lol [webchat@cpc95694-derb16-2-0-cust995.8-3.cable.virginm.net] has joined #minecrafthelp
#603 [14:28] <DJ> So I can log into my new mojang account but it says I havent bought minecraft
#604 [14:29] <jeff_lol> bruh cant log into minecraft.net
#605 [14:29] <DJ> yeah I remember the Username
#606 [14:29] <urielsalis> DJ, if you created a new mojang account then thats not linked, even if its with the same email
#607 [14:29] * TCBallistah [webchat@196.194.198.121] has joined #minecrafthelp
#608 [14:29] <urielsalis> DJ, can you give me the username?
#609 [14:29] <TCBallistah> Hi
#610 [14:29] <DJ> for what exactly?
#611 [14:29] <urielsalis> TCBallistah, werent you in discord 5 mins ago?
#612 [14:29] <urielsalis> DJ, to check if the account has been migrated to a Mojang account
#613 [14:29] <TCBallistah> yea i was
#614 [14:30] <DJ> and I tried linking them but I wouldn't let me because I forgot my Minecraft account password
#615 [14:30] <urielsalis> ??> TCBallistah tools/hjt
#616 [14:30] <Mightyena> TCBallistah: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#617 [14:30] <Mightyena> TCBallistah: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#618 [14:30] <urielsalis> DJ, can you give me the username?
#619 [14:30] <DJ> ProposedProdigy
#620 [14:31] <BombenNinja> Hi, I requested a password reset, but I'm not receiving a password reset Email for some reason.
#621 [14:31] <DJ> It has already been migrated tho
#622 [14:31] <urielsalis> DJ, the name was actually changed to Flelef
#623 [14:31] <TCBallistah> https://paste.ubuntu.com/p/WK5XBQMS52/
#624 [14:31] <DJ> WTF?!?!?!
#625 [14:31] <GrimlockGamingTV> I can't get past the login screen even after entering valid credentials. How do I fix those?
#626 [14:31] <urielsalis> DJ, on 2019-08-20
#627 [14:32] <urielsalis> GrimlockGamingTV, what message do you get?
#628 [14:32] <GrimlockGamingTV> Invalid email or password
#629 [14:32] <urielsalis> ??> TCBallistah av/adwcleaner
#630 [14:32] <DJ> can you link me the site where you got this info please
#631 [14:32] <Mightyena> TCBallistah: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#632 [14:32] <Mightyena> TCBallistah: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#633 [14:32] <urielsalis> ??> GrimlockGamingTV tools/hjt
#634 [14:32] <Mightyena> GrimlockGamingTV: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#635 [14:32] <Mightyena> GrimlockGamingTV: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#636 [14:32] <urielsalis> DJ, its a custom bot, but you can use something that namemc. I dont think it shows the date
#637 [14:33] * jeff_lol [webchat@cpc95694-derb16-2-0-cust995.8-3.cable.virginm.net] has quit. (Client Quit)
#638 [14:33] <DJ> alright so what do i do now?
#639 [14:33] <urielsalis> DJ, you need to wait for Mojang to answer to recover your account
#640 [14:33] <DJ> My accounts compromised
#641 [14:33] <DJ> I wonder if I can log in though
#642 [14:34] <urielsalis> DJ, if they changed the username it means they migrated the account, if you were able to create a new account with a new email address it means that they changed the email to their own
#643 [14:34] <GrimlockGamingTV> https://paste.ubuntu.com/p/rDVvwW3nV2/ Mightyena
#644 [14:34] <urielsalis> DJ, and when you migrate the account you cannot login with username and password again
#645 [14:35] <urielsalis> ??> GrimlockGamingTV info/mcleaks
#646 [14:35] <Mightyena> GrimlockGamingTV: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#647 [14:35] <Mightyena> GrimlockGamingTV: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#648 [14:35] <urielsalis> ??> GrimlockGamingTV win/hosts/edit
#649 [14:35] <Mightyena> GrimlockGamingTV: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#650 [14:35] <Mightyena> GrimlockGamingTV: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#651 [14:35] * TCBallistah [webchat@196.194.198.121] has quit. (Quit: webchat.esper.net)
#652 [14:36] <DJ> so wait 3 months for Mojang to respond or just buy it again huh?
#653 [14:36] * Maze [webchat@knr-wireless-208-124-104-3.consolidated.net] has joined #minecrafthelp
#654 [14:36] <urielsalis> ??< account/send-email/wait-time
#655 [14:36] <urielsalis> July 4th, wow
#656 [14:36] <DJ> yeha
#657 [14:36] <DJ> yeah
#658 [14:37] * NekoyashaTsu [webchat@p54B2F91F.dip0.t-ipconnect.de] has joined #minecrafthelp
#659 [14:37] * yomoma [webchat@c-73-98-213-208.hsd1.ut.comcast.net] has joined #minecrafthelp
#660 [14:37] <urielsalis> Thats 2 months, but if you included the transaction ID it might be faster
#661 [14:37] <GrimlockGamingTV> urielsalis Do I put win/hosts/edit in the search bar for my C drive?
#662 [14:37] <urielsalis> ?? account/send-email/wait-time
#663 [14:37] <Mightyena> account/send-email/wait-time: Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: https://help.mojang.com/customer/portal/articles/359446
#664 [14:37] <urielsalis> GrimlockGamingTV, no, follow Mightyena instructions
#665 [14:37] <yomoma> my game will not go past longing page
#666 [14:38] <BombenNinja> Can somebody help me please? I requested a password reset, but I'm not receiving a password reset Email. I'm here for longer than 1 hour now.
#667 [14:38] <urielsalis> yomoma, what happens when you try?
#668 [14:38] <urielsalis> ??> BombenNinja account/send-email
#669 [14:38] <Mightyena> BombenNinja: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#670 [14:38] <Mightyena> BombenNinja: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#671 [14:38] <NekoyashaTsu> Hey, I accidentally bought the minecraft java edition instead of the Windows 10 edition... Is there a possibility to cancel my purchase and get my money back?
#672 [14:38] <yomoma> it ses not responding
#673 [14:38] <urielsalis> ??> yomoma av/adwcleaner
#674 [14:38] <Mightyena> yomoma: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#675 [14:38] <Mightyena> yomoma: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#676 [14:38] <urielsalis> ??> NekoyashaTsu account/refund
#677 [14:38] <Mightyena> NekoyashaTsu: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#678 [14:39] * Leonardo [webchat@cpe-174-109-55-154.nc.res.rr.com] has joined #minecrafthelp
#679 [14:39] * BombenNinja [webchat@p57AB31D7.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#680 [14:39] <NekoyashaTsu> Thank you very much
#681 [14:40] * BombenNinja [webchat@p57AB31D7.dip0.t-ipconnect.de] has joined #minecrafthelp
#682 [14:40] <yomoma> what else can i do
#683 [14:41] <BombenNinja> I didn't write an Email, I just requested a password reset on this site: https://account.mojang.com/migrate The page says: You've filled out all the required information, well done! Now if there actually is an account matching the e-mail address and username that you entered you will receive a reset e-mail to that address.
#684 [14:41] <BombenNinja> I didn't write an Email, I just requested a password reset on this site: https://account.mojang.com/migrate The page says: You've filled out all the required information, well done! Now if there actually is an account matching the e-mail address and username that you entered you will receive a reset e-mail to that address.
#685 [14:41] * NekoyashaTsu [webchat@p54B2F91F.dip0.t-ipconnect.de] has left #minecrafthelp
#686 [14:41] <BombenNinja> But I don't get anything
#687 [14:41] <urielsalis> yomoma, have you ran that?
#688 [14:41] <urielsalis> BombenNinja, you know the username?
#689 [14:41] <yomoma> one sec
#690 [14:41] <BombenNinja> Yes
#691 [14:42] <BombenNinja> Username and password
#692 [14:42] <BombenNinja> and email* lol
#693 [14:42] <BombenNinja> username and email
#694 [14:42] <urielsalis> BombenNinja, dont post the password or email here
#695 [14:42] <yomoma> it is working on it
#696 [14:42] <urielsalis> BombenNinja, can you give me the username?
#697 [14:42] <Maze> https://paste.gg/p/anonymous/cef9657cd6df49b9a7e3cf9bfddfcf19
#698 [14:42] <Maze> I hope this works, I've never used Pastebin before
#699 [14:43] <BombenNinja> I wrote it as a direct message to you
#700 [14:43] <urielsalis> ??> Maze tools/hjt
#701 [14:43] <Mightyena> Maze: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#702 [14:43] <Mightyena> Maze: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#703 [14:43] <DJ> urielsalis thank you for all the info! I know what happened now I'll probably just buy minecraft again
#704 [14:43] <urielsalis> BombenNinja, that account is already migrated
#705 [14:43] <yomoma> yes i have ran it
#706 [14:44] <urielsalis> yomoma, restart your pc and try to login again
#707 [14:44] <Leonardo> I haven't been able to play the game since i bought the game yesterday. I don't know what to do. It says that It is unable to save download and the process cannot access the file because it is being used by another process.
#708 [14:44] <urielsalis> ??> Leonardo tools/hjt
#709 [14:44] <Mightyena> Leonardo: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#710 [14:44] <Mightyena> Leonardo: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#711 [14:44] <BombenNinja> urielsalis Yes, but I can't log in because I forgot my password and I don't get an reset Email even though the page says: You've filled out all the required information, well done! Now if there actually is an account matching the e-mail address and username that you entered you will receive a reset e-mail to that address.
#712 [14:45] <urielsalis> BombenNinja, you said you tried to reset the password in the migrate page
#713 [14:45] <urielsalis> BombenNinja, have you migrated your account yourself or you were trying to do that_
#714 [14:45] <BombenNinja> I pressed on forgot password
#715 [14:46] <Leonardo> This is the Link
#716 [14:46] <urielsalis> ??> BombenNinja account/reset
#717 [14:46] <Leonardo> https://paste.ubuntu.com/p/By3RMk534Y/
#718 [14:46] <urielsalis> ??> BombenNinja account/reset-password
#719 [14:46] <Mightyena> BombenNinja: If you need to reset your password, head to https://account.mojang.com/password. You will receive an email with password reset instructions inside.
#720 [14:46] <Mightyena> BombenNinja: If you use minecraft.net accounts (you use your username to log in), the account now must be migrated first.
#721 [14:46] <urielsalis> ??> Leonardo av/adwcleaner
#722 [14:46] <Mightyena> Leonardo: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#723 [14:46] <Mightyena> Leonardo: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#724 [14:46] * kashike [kashike@is.sleeping.in.the.kingdom.of.kandarin.xyz] has quit. (Ping timeout: 206 seconds)
#725 [14:47] <BombenNinja> urielsalis I don't get a reset password email I tried it for about 5 times now since yesterday
#726 [14:48] <BombenNinja> I don't receive an email with password reset instructions
#727 [14:48] <BombenNinja> thats my problem
#728 [14:48] <urielsalis> ??> BombenNinja account/send-email
#729 [14:48] <Mightyena> BombenNinja: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#730 [14:48] <Mightyena> BombenNinja: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#731 [14:48] <BombenNinja> So I just need to wait?
#732 [14:48] <urielsalis> BombenNinja, yes
#733 [14:49] * Leonardo [webchat@cpe-174-109-55-154.nc.res.rr.com] has quit. (Quit: webchat.esper.net)
#734 [14:49] <Maze> I can't run HiJackThis again. I wasn't sure how to run as admin, so I wanted to try again, but now it says it's still running. I've opened the task manager and it doesn't show up at all
#735 [14:49] * BananaDragon [webchat@205-185-99-125.directcom.com] has joined #minecrafthelp
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#737 [14:50] <GrimlockGamingTV> urielsalis Mightyena I got it to work now. Thank you guys so much
#738 [14:50] <BombenNinja> I thought that I will get automatic email
#739 [14:51] <urielsalis> Maze, restart your PC
#740 [14:51] * kashike [kashike@is.sleeping.in.the.kingdom.of.kandarin.xyz] has joined #minecrafthelp
#741 [14:51] * BombenNinja [webchat@p57AB31D7.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#742 [14:51] * Leonardo [webchat@cpe-174-109-55-154.nc.res.rr.com] has joined #minecrafthelp
#743 [14:51] <BananaDragon> So my Minecraft realm has been lagging and I have already tried restarting, loading a different world then going back and, loading a previous back up, and checking my internet connection and firewall.
#744 [14:52] * qLukas [webchat@85-90-145-62.hdsl.highway.telekom.at] has joined #minecrafthelp
#745 [14:52] <Maze> I have it now, I'm not sure what happened though. I'll send the log now
#746 [14:52] * Leonardo [webchat@cpe-174-109-55-154.nc.res.rr.com] has quit. (Client Quit)
#747 [14:52] * GrimlockGamingTV [webchat@67.230.49.2] has quit. (Quit: webchat.esper.net)
#748 [14:53] <Maze> https://paste.ubuntu.com/p/NxM34Wkrny/
#749 [14:53] * qLukas [webchat@85-90-145-62.hdsl.highway.telekom.at] has quit. (Client Quit)
#750 [14:54] <urielsalis> Maze, try without ProtonVPN connected
#751 [14:54] * jfisher [webchat@cpe-98-30-152-238.columbus.res.rr.com] has joined #minecrafthelp
#752 [14:54] * Leonardo [webchat@cpe-174-109-55-154.nc.res.rr.com] has joined #minecrafthelp
#753 [14:55] <Maze> It's not connected
#754 [14:55] <Maze> Brb
#755 [14:55] * DJ [webchat@c-98-220-220-50.hsd1.il.comcast.net] has quit. (Quit: webchat.esper.net)
#756 [14:55] <jfisher> I have an old account that i no longer have access too, what can i do to retrieve it. Email is outdated
#757 [14:56] <Leonardo> ok so i ran the adwcleaner and my minecraft still isnt working
#758 [14:56] <urielsalis> ??> jfisher account/send-email
#759 [14:56] <Mightyena> jfisher: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#760 [14:56] <Mightyena> jfisher: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#761 [14:56] <urielsalis> Leonardo, have you restarted after running it_
#762 [14:56] <Maze> I got to go. Thanks for the help though
#763 [14:57] * Maze [webchat@knr-wireless-208-124-104-3.consolidated.net] has quit. (Quit: webchat.esper.net)
#764 [14:57] <jfisher> what is a transaction id? i bought mc back when it was in beta. and i havent tried to play on pc in years
#765 [14:57] <Leonardo> yea i just did and im still getting the same unable to save error
#766 [14:58] <urielsalis> ??> jfisher account/trans-id
#767 [14:58] <Mightyena> jfisher: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#768 [14:59] <urielsalis> ??> Leonardo launcher/log
#769 [14:59] <Mightyena> Leonardo: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#770 [14:59] * BananaDragon [webchat@205-185-99-125.directcom.com] has quit. (Quit: webchat.esper.net)
#771 [15:01] * jfisher [webchat@cpe-98-30-152-238.columbus.res.rr.com] has quit. (Quit: webchat.esper.net)
#772 [15:02] * AstroidPi [webchat@ftth-strk-167-160-199-161.cspirehome.net] has joined #minecrafthelp
#773 [15:02] <Leonardo> https://paste.ubuntu.com/p/4qkbK42jJd/
#774 [15:03] <urielsalis> Leonardo, can you try opening https://resources.download.minecraft.net/98/984fd3ba81b712adfd9269ade2cd334cca015883 in your browser?
#775 [15:04] <Leonardo> it says the file does not have an app associated with it for performing this action
#776 [15:04] <AstroidPi> Hi, I need help with my Mojang account. Is there anyway possible to swap emails? I recently purchased my second Minecraft account. I changed the email on one account and tried to use the previously used email on the new account. The email was denied and this message popped up "Error! Request denied. To get help with changing your e-mail address vis
#777 [15:04] <AstroidPi> it our Support Center. When contacting customer support, make sure that you include your game purchase transaction ID." How can I go around using my old email address for this account?
#778 [15:05] <urielsalis> Leonardo, but it does download?
#779 [15:05] <urielsalis> ??> AstroidPi account/send-email
#780 [15:05] <Mightyena> AstroidPi: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#781 [15:05] <Mightyena> AstroidPi: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#782 [15:06] <Leonardo> yea it downloads just fine
#783 [15:06] <urielsalis> Leonardo, can you download the launcher again from minecraft.net/download?
#784 [15:10] <Leonardo> yea i downloaded it
#785 [15:10] * jess [webchat@pool-96-250-38-237.nycmny.fios.verizon.net] has joined #minecrafthelp
#786 [15:10] * Kotanatsu [webchat@cpe-72-128-115-194.wi.res.rr.com] has joined #minecrafthelp
#787 [15:11] <jess> how can i migrate my minecraft account without knowing the original email or transaction id
#788 [15:12] * muskett [webchat@host86-134-242-240.range86-134.btcentralplus.com] has joined #minecrafthelp
#789 [15:12] <urielsalis> ??> jess account/trans-id
#790 [15:12] <Mightyena> jess: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#791 [15:12] <urielsalis> jess, and with that email Mojang
#792 [15:12] * carsonnnnn2 [webchat@spngon1808w-lp130-01-70-24-39-233.dsl.bell.ca] has joined #minecrafthelp
#793 [15:12] <urielsalis> ??> jess account/send-email
#794 [15:12] <Mightyena> jess: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#795 [15:12] <Mightyena> jess: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#796 [15:13] <carsonnnnn2> help
#797 [15:13] <muskett> Hey, every time i try and load minecraft java edition the game crashes. I was able to play it earlier on and then installed skyfactory4 and play with my friends server, since then i cannot play the game. Any help?
#798 [15:14] <Leonardo> i re-downloaded the launcher but i get the same error
#799 [15:14] * kashike [kashike@is.sleeping.in.the.kingdom.of.kandarin.xyz] has quit. (Ping timeout: 206 seconds)
#800 [15:15] <urielsalis> muskett, what happens when you try?
#801 [15:16] <Kotanatsu> Hello, I need help with a connection error. I can connect to servers and realms just fine, but after a while (ranging between instantly and a few minutes) I'll get disconnected. The error I get is "Internal Exception: java.io.IOException: An existing connection was forcibly closed by the remote host". I've already tried restarting Minecraft, rei
#802 [15:16] <Kotanatsu> nstalling Minecraft, reinstalling Java, allowed Java and Minecraft through my firewall, turned off my anti-virus, turned off my firewall, restarting my router, and restarting my computer. I'm already connected via Ethernet too so it's nothing Wi-Fi related. Any help is appreciated.
#803 [15:16] <muskett> I click play and a message saying ERROR Game crashed comes up
#804 [15:16] <urielsalis> Leonardo, by any chance, have you clicked deny when Minecraft asked for access to the network?
#805 [15:16] * jess [webchat@pool-96-250-38-237.nycmny.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#806 [15:16] <urielsalis> Kotanatsu, are the servers too far away maybe?
#807 [15:17] <Leonardo> They havent asked for access
#808 [15:17] <urielsalis> Kotanatsu, that error can be due to 2 things, 1) Server being turned off, 2) You timing out
#809 [15:17] <urielsalis> Leonardo, they should have the first time you opened
#810 [15:17] <urielsalis> ??> muskett launcher/log
#811 [15:17] <Mightyena> muskett: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#812 [15:17] * carsonnnnn2 [webchat@spngon1808w-lp130-01-70-24-39-233.dsl.bell.ca] has quit. (Client Quit)
#813 [15:17] * MayDay [webchat@forest03cpe.127.236.255.206.ark.cablelynx.com] has joined #minecrafthelp
#814 [15:18] <Kotanatsu> It shouldn't be because of the server being too far away. All of the realms I'm in are in US and I'm in US. (Specifically mid-west). Other friends can get in just fine and they're in the same area as me.
#815 [15:18] <MayDay> i have this problem where my java minecraft freezes when i load a world
#816 [15:18] <Kotanatsu> If it's me timing out, I'm not sure what's causing me to time out.
#817 [15:18] * MeltedChocolate [webchat@71.71.48.107] has joined #minecrafthelp
#818 [15:18] <MayDay> it gets to 30 percent, and then it stops
#819 [15:19] <MayDay> pls help, ive tried everything for like 2 months
#820 [15:19] <MeltedChocolate> I can't get into my account and I forgot the email I used
#821 [15:19] * MC_RV [webchat@host-156.209.168.25-static.tedata.net] has joined #minecrafthelp
#822 [15:19] <muskett> I've followed that page and a window came up saying waiting for log output, do I wait?
#823 [15:19] <MC_RV> What?
#824 [15:19] <urielsalis> ??> MayDay av/adwcleaner
#825 [15:19] <Mightyena> MayDay: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#826 [15:19] <Mightyena> MayDay: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#827 [15:19] * MC_RV [webchat@host-156.209.168.25-static.tedata.net] has quit. (Client Quit)
#828 [15:20] <urielsalis> ??> MeltedChocolate account/send-email
#829 [15:20] <Mightyena> MeltedChocolate: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#830 [15:20] <Mightyena> MeltedChocolate: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#831 [15:20] * Lollii [webchat@47-210-3-230.bssrcmtk01.res.dyn.suddenlink.net] has joined #minecrafthelp
#832 [15:20] <Lollii> HALLO
#833 [15:20] <Lollii> *halllo
#834 [15:20] <urielsalis> Kotanatsu, so the problem is with a realm?
#835 [15:20] <MayDay> @Mightyena i already did that
#836 [15:21] <Kotanatsu> Both realms and multiplayer (direct connect) servers.
#837 [15:21] <MayDay> ive done the malwarebytes scan on multiple occasions
#838 [15:21] <MeltedChocolate> Mightyena I got MC in like 2013, I don't have a transaction code
#839 [15:21] * peanut [webchat@167.160.158.89] has joined #minecrafthelp
#840 [15:21] <urielsalis> ??> MeltedChocolate account/trans-id
#841 [15:21] <Mightyena> MeltedChocolate: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#842 [15:21] <urielsalis> ??> MayDay tools/hjt
#843 [15:21] <Mightyena> MayDay: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#844 [15:21] <Mightyena> MayDay: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#845 [15:21] <Lollii> I bought the game a few weeks ago, but no matter what i do its telling me log in info wrong, ive waitied, ive changed passwords, ive triple checked the email, nothing it working
#846 [15:21] * AA1K [webchat@pool-72-89-224-226.nycmny.fios.verizon.net] has joined #minecrafthelp
#847 [15:22] <urielsalis> ??> Lollii tools/hjt
#848 [15:22] <Mightyena> Lollii: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#849 [15:22] <Mightyena> Lollii: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#850 [15:22] <peanut> Can i transfer to java from bedrock if i bought bedrock for windows 10 first?
#851 [15:22] <Leonardo> it tells me its unable to update minecraft native launcher
#852 [15:23] <urielsalis> ??> peanut account/refund
#853 [15:23] <Mightyena> peanut: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#854 [15:23] <muskett> Mightyena, I've followed the page and the window that pops up just says waiting for log output
#855 [15:24] <MeltedChocolate> Mightyena I do not know the email I used to create my account, all I know is that I am 50% sure my username was MeltedChocolate, is there anyway you can see the email connected to the account
#856 [15:24] <Lollii> Mightyena https://paste.ubuntu.com/p/3Kvw9CjKNt/
#857 [15:24] <Lollii> like that?
#858 [15:25] <MayDay> Mightyena https://paste.ubuntu.com/p/wcz4VHQGp5/
#859 [15:26] <peanut> not sure if I qualify for refund of bedrock windows 10 edition. Just would like to know if i can download Java edition for free if I already own windows 10?
#860 [15:26] <urielsalis> ??> Lollii account/send-email
#861 [15:26] <Mightyena> Lollii: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#862 [15:26] <Mightyena> Lollii: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#863 [15:26] <urielsalis> peanut, you can
#864 [15:26] <urielsalis> peanut, you cant*
#865 [15:27] <Leonardo> urielsalis it tells me its unable to update minecraft native launcher
#866 [15:27] <urielsalis> MeltedChocolate, we cant
#867 [15:27] <MeltedChocolate> I created a Minecraft account in 2013, I do not remember the email I used at the time, is there any way to recover my account?
#868 [15:27] <peanut> urielsalis you gave me hope for a second
#869 [15:27] <Lollii> Mightyena ok
#870 [15:27] <urielsalis> ??> MeltedChocolate account/send-email
#871 [15:27] <Mightyena> MeltedChocolate: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#872 [15:27] <Mightyena> MeltedChocolate: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#873 [15:27] <Lollii> wait,
#874 [15:27] <Lollii> thatll take forever LOL
#875 [15:28] <MeltedChocolate> like I said, how can I recover a transaction ID if I don't know the email to look for it in
#876 [15:29] * kashike [kashike@is.sleeping.in.the.kingdom.of.kandarin.xyz] has joined #minecrafthelp
#877 [15:29] <AA1K> so do i post the link here
#878 [15:29] <AA1K> https://paste.ubuntu.com/p/hcZGSNgVH8/
#879 [15:30] * muskett [webchat@host86-134-242-240.range86-134.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#880 [15:30] <urielsalis> ??> MeltedChocolate account/trans-id
#881 [15:30] <Mightyena> MeltedChocolate: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#882 [15:30] <urielsalis> MeltedChocolate, if you cant follow the instructions there, then there is nothing we can do here
#883 [15:30] <urielsalis> AA1K, we need the full log
#884 [15:30] * muskett [webchat@host86-134-242-240.range86-134.btcentralplus.com] has joined #minecrafthelp
#885 [15:31] <Leonardo> so is there no way i can play the game?\
#886 [15:31] <muskett> Hi, my minecraft java edition keeps crashing every time I try and play. It worked fine earlier but I downloaded SkyFactory 4 to play wiht my friend and since then I cannot play. Any help?
#887 [15:31] <MeltedChocolate> well that sucks, thanks anyways
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#889 [15:32] <urielsalis> Leonardo, that error is usually caused by antivirus software blocking the download
#890 [15:32] <muskett> I was told to follow https://minecraftirc.net/support-articles/get-minecraft-log/
#891 [15:32] <urielsalis> Leonardo, but im not finding anything in your log that will point to one
#892 [15:32] <urielsalis> muskett, do you have the link?
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#894 [15:32] * terri [webchat@cpe-104-34-157-222.socal.res.rr.com] has joined #minecrafthelp
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#896 [15:32] * peanut [webchat@167.160.158.89] has quit. (Quit: webchat.esper.net)
#897 [15:32] <muskett> Yes, but it doesn't seem to work, the screen just says waiting for log output
#898 [15:33] <muskett> on the launhcer
#899 [15:33] <muskett> launcher*
#900 [15:33] <Leonardo> so should i just get a refund or is this problem able to be fixed>
#901 [15:33] <Leonardo> ?
#902 [15:33] * x3xdomix3x [webchat@ip5f5acea6.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#903 [15:34] <AA1K> minecraft says https://paste.ubuntu.com/p/hcZGSNgVH8/ could not load launcher core and loaderrornotpresent
#904 [15:35] <x3xdomix3x> I can not log in to my account anymore
#905 [15:36] <pcms> I have a login problem. When i try to log in on my bedrock server, i beginning to get thes messegs : "You must be approved for microsoft services" What dos it mean, and how can i log on my server ?? (OS Win 10) I use this server for a school project for disabled children
#906 [15:36] * jesse [webchat@d108-173-55-158.abhsia.telus.net] has joined #minecrafthelp
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#909 [15:38] <muskett> urielsalis, it worked here's the paste https://paste.ubuntu.com/p/PPqqbBSYxH/
#910 [15:38] <Lollii> i sent them an email
#911 [15:38] <Lollii> hopefully it works
#912 [15:38] <MayDay> Mightyena i have the pastebin https://paste.ubuntu.com/p/wcz4VHQGp5/
#913 [15:38] <Lollii> im tired of playing windows 10 lol
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#919 [15:40] <TCBallistah> Hi
#920 [15:41] <TCBallistah> i did a malwarebytes adw cleanup
#921 [15:41] <TCBallistah> still cannot login
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#925 [15:47] * Leonardo [webchat@cpe-174-109-55-154.nc.res.rr.com] has joined #minecrafthelp
#926 [15:48] <TCBallistah> anyone there?
#927 [15:48] * Leonardo [webchat@cpe-174-109-55-154.nc.res.rr.com] has quit. (Client Quit)
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#934 [16:03] * Keir [webchat@cpc138164-asht8-2-0-cust902.10-1.cable.virginm.net] has joined #minecrafthelp
#935 [16:03] <Keir> cannot login to my account
#936 [16:04] <Keir> ive wated like 5 days without contacting support
#937 [16:04] <Keir> and yesterday i contacted them
#938 [16:04] <Keir> and they still havent responded
#939 [16:04] <Keir> so im coming here for help
#940 [16:04] <Keir> and ive tried everything it says on the forums
#941 [16:04] <Keir> like changing password
#942 [16:05] <Keir> so can you help while im waiting for mojang support to answer
#943 [16:05] * Inseiin [webchat@71-223-212-53.phnx.qwest.net] has joined #minecrafthelp
#944 [16:05] <Inseiin> hello?
#945 [16:06] <Inseiin> my account
#946 [16:06] <pcms> Im not a supporter, Im wating for a anser to my questions to
#947 [16:06] <Inseiin> fuq
#948 [16:06] * Player3 [webchat@host-80-41-79-78.as13285.net] has joined #minecrafthelp
#949 [16:07] * zack [webchat@207.151.52.3] has joined #minecrafthelp
#950 [16:07] <Keir> oh bruh
#951 [16:07] <Keir> whats your issue
#952 [16:07] * TotParp [webchat@cpe-142-129-202-33.socal.res.rr.com] has joined #minecrafthelp
#953 [16:07] <Keir> is it the same as mine
#954 [16:07] <TotParp> hello
#955 [16:07] <Player3> idk
#956 [16:07] <pcms> I have a login problem. When i try to log in on my bedrock server, i beginning to get thes messegs : "You must be approved for microsoft services" What dos it mean, and how can i log on my server ?? (OS Win 10) I use this server for a school project for disabled children
#957 [16:07] <zack> so I reset my password and still get told I have the wrpng info
#958 [16:07] <Keir> imagine playing on bedrock smh
#959 [16:07] <Player3> I have a different issue
#960 [16:08] <Inseiin> my issue is that the email i used for my minecraft account has been deleted and i cant login rn
#961 [16:08] <Keir> zack i have the same issue as you
#962 [16:08] <TotParp> I cant login to minecraft launcher even though my email and password are correct
#963 [16:08] <Player3> I can't open any world that was created after 1.14.4
#964 [16:09] <Keir> totparp i haver the same issue
#965 [16:09] <TotParp> or minecraft.net
#966 [16:09] <TotParp> dam
#967 [16:09] <Keir> player3 there isnt anything after 1.14.4
#968 [16:09] <Keir> beside the snapshots for 1.15
#969 [16:09] <Player3> yea i know
#970 [16:09] <Keir> i think
#971 [16:09] <TotParp> i changed my password like 3 times
#972 [16:09] <Player3> if i create a new world in 1.14.4
#973 [16:09] <Inseiin> brUH can someone answer
#974 [16:09] <Inseiin> i need help
#975 [16:09] <Player3> i cannot enter it
#976 [16:09] <Keir> inseiin whats wrong
#977 [16:10] <Inseiin> my issue is that the email i used for my minecraft account has been deleted and i cant login rn
#978 [16:10] <Keir> idk you'll have to contact mojang themselves cos otherwise your email will get leaked
#979 [16:10] <TotParp> so got anythings for me
#980 [16:11] <TotParp> or i have to contact them to
#981 [16:11] <Inseiin> it was litterally deleted
#982 [16:11] <Keir> totpart im having the same issue and i dont have a clue what to do either
#983 [16:11] <TotParp> dam
#984 [16:11] <TotParp> well ima contact them
#985 [16:12] <zack> wow well this has been mighty helpful....
#986 [16:12] <Player3> any ideas for me?
#987 [16:12] <Keir> i thought i would be speaking to like people appointed the role of helpers by mojang but im just talking to people having the same porblems as me lol
#988 [16:13] <Keir> this is a pretty stupid way to solve peoples issues
#989 [16:13] <TotParp> yep
#990 [16:13] <zack> keir yep
#991 [16:14] <Player3> yep
#992 [16:14] <Keir> yep
#993 [16:14] <Keir> do you all play on anarchy servers?
#994 [16:14] <TotParp> MINE JUST WORKED
#995 [16:14] <Player3> eeyyyy
#996 [16:14] <Player3> nice
#997 [16:15] <TotParp> love yall hope yall gets fixed
#998 [16:15] * pizzasamuel [webchat@cpe-174-97-38-150.cinci.res.rr.com] has joined #minecrafthelp
#999 [16:15] <Player3> sup
#1000 [16:16] <pizzasamuel> my problem is that Minecraft crashes directly on startup with no Crash Log
#1001 [16:18] <Keir> totpart how
#1002 [16:18] <Keir> TotPart how
#1003 [16:19] <Keir> well goodbye
#1004 [16:19] * Keir [webchat@cpc138164-asht8-2-0-cust902.10-1.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#1005 [16:20] <Player3> soooooo
#1006 [16:21] <zack> this is literally useless
#1007 [16:21] * imshadow_ [webchat@h219.165.96.50.dynamic.ip.windstream.net] has joined #minecrafthelp
#1008 [16:21] <zack> why the hell would they send us here
#1009 [16:21] <zack> this is almost insulting
#1010 [16:21] <imshadow_> are they still not answering?
#1011 [16:21] * zack [webchat@207.151.52.3] has quit. (Quit: webchat.esper.net)
#1012 [16:22] <imshadow_> any admins??
#1013 [16:22] * m11111 [webchat@host-92-13-184-142.as43234.net] has joined #minecrafthelp
#1014 [16:23] <m11111> hi
#1015 [16:23] * CapuDie [webchat@d54C4CBD2.access.telenet.be] has joined #minecrafthelp
#1016 [16:23] <CapuDie> Anyone here?
#1017 [16:23] <imshadow_> nope
#1018 [16:23] <m11111> doesn't look like it lmao
#1019 [16:23] <CapuDie> :D
#1020 [16:24] <m11111> I really need help but nobodies here lmao
#1021 [16:24] * GroovySam [webchat@host109-150-58-63.range109-150.btcentralplus.com] has joined #minecrafthelp
#1022 [16:24] <CapuDie> I'm having an issue with my account. I'm unable to reset my password as mails do not arrive in my inbox
#1023 [16:24] <imshadow_> whats up? *sip juice box flips shades down*
#1024 [16:24] * m11111 [webchat@host-92-13-184-142.as43234.net] has quit. (Client Quit)
#1025 [16:24] * yasilmy [webchat@173-168-76-175.res.bhn.net] has joined #minecrafthelp
#1026 [16:24] <CapuDie> I received an email about my account being migrated to mojang, however
#1027 [16:25] <yasilmy> how ever what?
#1028 [16:25] <CapuDie> well it would appear that mails do get to my account, just not account reset mails
#1029 [16:25] <GroovySam> Hey there! Have a Minecraft account that I've had since the early premium days. It's set up on an email that is long since gone. Wanna migrate to a Mojang account so I can use Realms (just getting back into the game). Is there an easy way to do that?
#1030 [16:25] <yasilmy> hello
#1031 [16:26] <yasilmy> i need help
#1032 [16:26] <CapuDie> https://account.mojang.com/migrate
#1033 [16:26] <CapuDie> GroovySam
#1034 [16:26] <yasilmy> i cant login into my minecraft account
#1035 [16:26] * Raph_ [webchat@83.202.7.223] has joined #minecrafthelp
#1036 [16:26] <Raph_> hello
#1037 [16:26] <CapuDie> I guess I'll just wait for customer support...
#1038 [16:26] <CapuDie> Are you able to reset your password, yasilmy?
#1039 [16:27] <imshadow_> do yall know anything about the fail to launch game error??
#1040 [16:27] <yasilmy> no i can rest and i still cant log in
#1041 [16:27] <Raph_> Hey I just wanan know how I can get the game just knowing my old transaction ID
#1042 [16:27] <yasilmy> i can only log in to mojang web site but not minecraft web site and minecraft launcher plz help
#1043 [16:27] * pizzasamuel [webchat@cpe-174-97-38-150.cinci.res.rr.com] has quit. (Quit: webchat.esper.net)
#1044 [16:27] <Raph_> Many thanks
#1045 [16:28] <CapuDie> I thought I saw something about people being unable to log in, I guess they're working on it
#1046 [16:28] <CapuDie> You'll have to wait it out I suppose
#1047 [16:28] <yasilmy> wait it is bug?
#1048 [16:28] * Raph_ [webchat@83.202.7.223] has quit. (Client Quit)
#1049 [16:28] <CapuDie> I've seen something on a support site twitter account, let me see if I can find it again
#1050 [16:29] * lol [webchat@108-203-5-174.lightspeed.rlghnc.sbcglobal.net] has joined #minecrafthelp
#1051 [16:29] <yasilmy> i know it was my freind how posted it and it was my account
#1052 [16:29] <CapuDie> https://twitter.com/MojangStatus/status/1164611749523464192?ref_src=twsrc%5Etfw%7Ctwcamp%5Eembeddedtimeline%7Ctwterm%5Elist%3AMojang%3Amojang_help%7Ctwcon%5Etimelinechrome&ref_url=https%3A%2F%2Fhelp.mojang.com%2Fcustomer%2Fportal%2Farticles%2F542001
#1053 [16:29] <CapuDie> that was aug though
#1054 [16:29] * Player3 [webchat@host-80-41-79-78.as13285.net] has quit. (Quit: webchat.esper.net)
#1055 [16:30] <lol> cant login at all apart from mojang site, otherwise im perma blocked from being able to
#1056 [16:30] * pcms [webchat@85.218.183.149] has quit. (Quit: webchat.esper.net)
#1057 [16:30] <yasilmy> oh so it is bug
#1058 [16:31] <CapuDie> possibly, but it's been around for almost 2 weeks now :/ I'd think they would've fixed it already
#1059 [16:31] <CapuDie> I'm not customer support though... don't take my word for it!
#1060 [16:31] <yasilmy> oh okay well thx for info
#1061 [16:31] <yasilmy> bye
#1062 [16:31] <CapuDie> I'm just a guy who needs to go take a shower... :D cya
#1063 [16:31] * yasilmy [webchat@173-168-76-175.res.bhn.net] has quit. (Quit: webchat.esper.net)
#1064 [16:31] <lol> lol
#1065 [16:31] <imshadow_> i bought minecraft java and downloaded the game via the email they send you with the receipt when i try to open the minecraft launcher and click play it says "Error launching the game fail!" "unable to save download" ive googled all i can and i cant fix it sucks i payed for a game i cant play
#1066 [16:32] * lol [webchat@108-203-5-174.lightspeed.rlghnc.sbcglobal.net] has quit. (Client Quit)
#1067 [16:32] <imshadow_> and i dont have bytefence as the site mentions
#1068 [16:32] * yasilmy [webchat@173-168-76-175.res.bhn.net] has joined #minecrafthelp
#1069 [16:32] <yasilmy> nvm
#1070 [16:32] <yasilmy> i cant login into minecraft like the whole thing
#1071 [16:32] <CapuDie> Something might be blocking your connection to the download server...
#1072 [16:33] * Inseiin [webchat@71-223-212-53.phnx.qwest.net] has quit. (Quit: webchat.esper.net)
#1073 [16:33] <yasilmy> i can only login to mojang web site but minecraft web and minecraft launcher it dont work
#1074 [16:33] <imshadow_> what could it be im absolutely lost
#1075 [16:34] <CapuDie> well bytefence is an anti malware
#1076 [16:34] <yasilmy> i cant login in account where i am at but my freind can login in just fine
#1077 [16:34] <CapuDie> I'd disable your firewall for a second
#1078 [16:34] <CapuDie> see if that helps for the download... don't forget to re-enable the firewall
#1079 [16:34] <yasilmy> okay
#1080 [16:34] <CapuDie> and be careful while you don't have that thing up...
#1081 [16:35] <CapuDie> I'm thinking it'll probably only fix imshadow_'s issue
#1082 [16:35] * hasnainnn [webchat@97e6e523.skybroadband.com] has joined #minecrafthelp
#1083 [16:35] <CapuDie> if you have any antivirus / anti-malware / firewall running, it might prevent the connection
#1084 [16:36] <CapuDie> gt
#1085 [16:36] <CapuDie> gtg*
#1086 [16:36] <hasnainnn> I just dowloaded Minecraft for my Mac and when I click on the application it keeps quitting unexpectedly, I have the latest software update
#1087 [16:37] <yasilmy> is any helpers on?
#1088 [16:37] * hasnainnn [webchat@97e6e523.skybroadband.com] has quit. (Client Quit)
#1089 [16:38] <imshadow_> i disabled firewall and reset the game and got the same error ugh
#1090 [16:38] <imshadow_> well dang
#1091 [16:38] * imshadow_ [webchat@h219.165.96.50.dynamic.ip.windstream.net] has quit. (Quit: webchat.esper.net)
#1092 [16:40] * likethis [webchat@95.151.163.185] has joined #minecrafthelp
#1093 [16:40] <likethis> yo
#1094 [16:41] <likethis> im getting unplayable latency on every server
#1095 [16:41] <likethis> i created a minecraft realm server and its still like fucked
#1096 [16:41] <Absol> likethis: Please keep it civil
#1097 [16:41] <likethis> like its totally busted like unplayable
#1098 [16:41] <likethis> it kicks me like every 20 secons
#1099 [16:41] <likethis> seconds
#1100 [16:42] <likethis> even on the minecraft realm server
#1101 [16:42] <likethis> the same thing
#1102 [16:42] <likethis> my internet is totally fine and my computer is a beast
#1103 [16:42] <likethis> im not torrenting anything and nobody else is using the internet
#1104 [16:42] <likethis> like i shouldnt be having any kind of latency issues and i can play other games totally fine
#1105 [16:43] <likethis> i've got an i3 and a gtx 970
#1106 [16:43] <likethis> i dont know why minecraft is like unplayable for me
#1107 [16:43] * anj [webchat@botnon1202w-lp130-02-67-71-129-239.dsl.bell.ca] has joined #minecrafthelp
#1108 [16:45] <anj> my minecraft wont load. i will go into the launcher and click play and the mojang loading screen doesnt go away it just freezes. ive played minecraft before on this pc but out of nowhere it has stopped working
#1109 [16:45] <likethis> i updated java, allowed java through my firewall
#1110 [16:45] <likethis> and its literally just lagging like crazy
#1111 [16:45] <likethis> like my internet is totally fine, and i get 10 mb/s download easy
#1112 [16:46] <likethis> i can video call ppl on skype and theres no issue but every time i go on minecraft im getting disconnected literally every 20 seconds
#1113 [16:46] <likethis> its a disaster
#1114 [16:46] * John [webchat@xd4ed878a.cust.hiper.dk] has joined #minecrafthelp
#1115 [16:46] <John> Hello?
#1116 [16:47] <anj> hi
#1117 [16:47] * John is now known as Guest10328
#1118 [16:47] <Guest10328> I can't migrate my old minecraft user to the mojang
#1119 [16:47] <Guest10328> because i can't remember my username
#1120 [16:47] <anj> bruh this is so stupid
#1121 [16:47] <Guest10328> What?
#1122 [16:47] <anj> theres nobody here that can help
#1123 [16:47] <anj> its justy full of ppl with problems
#1124 [16:47] <Guest10328> LOL...
#1125 [16:48] <anj> lmao why isnt there a support team or anything
#1126 [16:48] <anj> my minecraft wont load. i will go into the launcher and click play and the mojang loading screen doesnt go away it just freezes. ive played minecraft before on this pc but out of nowhere it has stopped working
#1127 [16:48] <likethis> this is so gay
#1128 [16:48] * Guest10328 [webchat@xd4ed878a.cust.hiper.dk] has quit. (Client Quit)
#1129 [16:49] <anj> ik
#1130 [16:53] <likethis> f
#1131 [16:53] <likethis> u
#1132 [16:53] <likethis> c
#1133 [16:53] * Absol kicked likethis from #minecrafthelp (Reason: ikethis :Stop spamming)
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#1136 [16:57] <zannas> so is there an issue with realms right now?
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#1138 [17:05] * Greymagic27 [~greymagic@irc.urielsalis.me] has quit. (*.net *.split)
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#1140 [17:09] * Maggi [webchat@ip5f5ac926.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#1141 [17:09] <Maggi> hallo kann man hier auf deutsch schreiben?
#1142 [17:10] <Maggi> Hey Mojang,
#1143 [17:14] <Maggi> Ich habe seit 2017 einen Account erstellt und wollte wieder mal Minecraft spielen auf meinem PC. Doch mein Passwort oder meine Email Adresse sei nicht richtig. Daraufhin habe ich mein Passwort geändert und es erneut versucht. Ich habe es sowohl mit meiner Email Adresse als auch mit meinem Benutzernamen versucht und keines von Beiden hat auf dem Pc
#1144 [17:14] <Maggi> geklappt. Gemeint ist hier natürlich die Java Edition. Wenn ich es jedoch auf meinem Macbook versuche dann funktioniert alles und ich werde eingeloogt und kann auf allen Servern spielen. Bitte hilft so schnell wie möglich, was kann Ich tun?
#1145 [17:15] * jj [webchat@66-212-39-66.mannford.ok.mbo.net] has joined #minecrafthelp
#1146 [17:17] <jj> I bought Minecraft and now It says I did't
#1147 [17:17] <jj> *didn't
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#1149 [17:21] * Major [webchat@ip5f5ac926.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#1150 [17:23] <Maggi> I have created an account since 2017 and wanted to play Minecraft again on my PC. But it says my password or my email address is not correct. I changed my password and tried again. I have tried both with my email address and with my username and neither of them worked on the PC. This refers to the Java Edition, of course. However, when I try it on
#1151 [17:23] <Maggi> my Macbook then everything works and I am logged in and can play on all servers. Please help as soon as possible, what can I do?
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#1154 [17:42] * Alex8 [webchat@5.181.233.182] has joined #minecrafthelp
#1155 [17:42] <ImKaos> Hello, I am unable to successfully migrate my minecraft username to my email address
#1156 [17:43] <Alex8> Downloaded minecraft, launcher cannot load and says unable to start the minecraft runtime environment. have tried reinstalling, deleting, alternate versions.
#1157 [17:53] * gordonchandler [webchat@jkvlon0504w-grc-04-70-29-80-41.dsl.bell.ca] has joined #minecrafthelp
#1158 [17:53] <gordonchandler> Hi all, I do not remember my account username. I have my email and that's all I can recall. I played minecraft probably 10 years ago. I was prompted to migrate so I was trying to do that but I don't have the necessary information. Any help would be appreciated.
#1159 [17:54] * aridawn [webchat@xplr-204-237-35-33.xplornet.com] has joined #minecrafthelp
#1160 [17:55] <aridawn> I have been having issues with the game since the migration and now am not able to log in on the app thru windows 10
#1161 [17:56] <ImKaos> This whole migration thing has ruined the game for many of us
#1162 [17:58] * yoinff [webchat@181-236-251-22.telebucaramanga.net.co] has joined #minecrafthelp
#1163 [17:58] <yoinff> Hola
#1164 [17:58] <yoinff> Recientemente compre minecraft para android
#1165 [17:59] <yoinff> y tuve fallos en la insatalacion
#1166 [17:59] <yoinff> me hicieron un rembolso
#1167 [17:59] <yoinff> pero realmente necesito el juego
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#1170 [18:03] <majicn8ball> I don't know which email is associated with my account. For one of the suspects, I don't have access to that email anymore.
#1171 [18:03] <Bearded0ne> Hello all, I used to play minecraft back in 2012 and wanted to get back into. When i go to the website, i remember the username and email address i used, but do not remember my password. When i ask to have a reset sent to that email address, nothing occurs so I am unable to proceed further.
#1172 [18:03] <Bearded0ne> Any advice is awesome, thanks!
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#1176 [18:08] <TheCrabs> WHen i try to start minecraft (from the official launcher) its fails. Any help is welcome.
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#1180 [18:25] <majicn8ball> I don't have access to my email for my account and I don't know the password or the Transaction ID
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#1184 [18:40] <Lord_Ertnest> java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
#1185 [18:40] <doctorsplotchy> hey i tried to redeem windows 10 key (bought java yearss ago and had free upgrade) but key is invalid. im assuming my only course of action is to contactr mojang support, but they are way backloggedd with support tickets. is there any non-automated way to actually get in touch with somkeone at mojang? because if i have to wait 2 months to get my k
#1186 [18:40] <doctorsplotchy> ey fixed im just going to do a chargeback
#1187 [18:43] * eric [webchat@c-71-234-150-145.hsd1.ma.comcast.net] has joined #minecrafthelp
#1188 [18:43] <eric> hi, I believe I bought the wrong version of Minecraft.
#1189 [18:44] <eric> i didn't know i had to buy the mincecraft with windows 10 to play with my friends. but i ended up buying the java edition
#1190 [18:44] <Lord_Ertnest> how to fix this error code? java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
#1191 [18:45] * dan [webchat@c-68-80-93-216.hsd1.pa.comcast.net] has joined #minecrafthelp
#1192 [18:45] <doctorsplotchy> RIP Eric, your best bet is to make a support ticket with mojang asap. unfortunately they are backlogged wiht support tickets at the moment, so it may take a long time.
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#1194 [18:46] <dan> the code on my Minecraft pre paid card is coming up as invalid
#1195 [18:46] <doctorsplotchy> how does mojang get away with not prividing support? what happens if i jsut do a chargeback?
#1196 [18:46] <Lord_Ertnest> ]how to fix this error code? java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
#1197 [18:47] <doctorsplotchy> dan, mojang support is fairly useless. if you bought the card digitally, your best bet is a chargeback. if you bought it physically, your retailer may be able to help you
#1198 [18:48] <doctorsplotchy> i have a key that doesnt work, mojang support says 2 months minimum before i get a response. not good enough
#1199 [18:49] <dan> I called and they said they can't do anything
#1200 [18:49] <doctorsplotchy> dan then you are one of the people who got fucked over by mojang. im sorry but apparently it happens a lot. i am in the same situation
#1201 [18:49] <Absol> doctorsplotchy: Please keep it civil
#1202 [18:50] <doctorsplotchy> how am i being uncivil? by recommenmding chartgebacks? mojang support doesnt respond, why should they get to hold my money wihtout providing a wokring key?
#1203 [18:50] <dan> what should I do
#1204 [18:51] <doctorsplotchy> lord ernest, you need to update/reinstall graphics drivers
#1205 [18:51] <doctorsplotchy> dan, im sorry my friend. you should play a different game unfortunately
#1206 [18:52] <dan> yo wtf this is some bs
#1207 [18:52] <doctorsplotchy> you're damn right it is. we arent mojang staff here, we are jsut volunteers. im only here because my game doesnt work and support wont respond
#1208 [18:52] <dan> what did you do
#1209 [18:53] <doctorsplotchy> i did nothing bro. i gave up on palying minecraft. now im here to warn others while i download terraria
#1210 [18:53] <dan> I justed wanted mods
#1211 [18:54] <doctorsplotchy> its ridiculous that one of the most popular games in the world cant be bothered to hire support staff to fix their multitude of broken keys
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#1214 [19:03] <Jarvis> Hello. I'm playing singleplayer 1.7.2. My skin wont register. I've waited 2 days and it's still a Steve. How do I fix it?
#1215 [19:04] * jasofspades [webchat@75-134-204-47.dhcp.vinc.in.charter.com] has joined #minecrafthelp
#1216 [19:05] <jasofspades> i dont have bees in the latest update available
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#1219 [19:11] <kayu> Alguien me podría ayudar, aquí esta mi registro de fallo https://paste.ubuntu.com/p/Bwb23R2kdY/
#1220 [19:25] * zannas [webchat@47-219-194-249.tyrmcmtk03.res.dyn.suddenlink.net] has joined #minecrafthelp
#1221 [19:25] <zannas> any news about realms not working?
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#1225 [19:32] <brian> hello?
#1226 [19:33] <Ari> Hello. The bocks that I broke give me nothing
#1227 [19:33] <brian> I can't log in to my minecraft account. When I click log in, nothing happens. It is Unresponsive but i can still click stuff and my computer is responsive
#1228 [19:33] <Ari> what could be the problem?
#1229 [19:33] <brian> The log in button which is normally green is turns grey.
#1230 [19:33] <brian> I'm just trying to buy minecraft
#1231 [19:34] <brian> java edition
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#1235 [19:37] <Vaohx> hello
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#1237 [19:38] <angel9> hello?
#1238 [19:39] * angel9 [webchat@c-73-239-182-245.hsd1.wa.comcast.net] has quit. (Client Quit)
#1239 [19:39] <zannas> yea good luck getting any support
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#1243 [19:50] <Jarvis> I'm playing 1.7.2 singleplayer and my skin won't show up. I've waited 2 days and isnt working.
#1244 [19:51] <GreyVulpine> Did you pay for minecraft?
#1245 [19:51] <Jarvis> Yes I did.
#1246 [19:51] <GreyVulpine> Why are you playing an old version of minecraft?
#1247 [19:52] <Jarvis> Graphics Card stuff. I have a computer built from some oldish parts.
#1248 [19:52] <GreyVulpine> The character skin definitions have changed over the years
#1249 [19:52] <Jarvis> Okay. So how would I go about fixing that?
#1250 [19:52] <GreyVulpine> The skin you have right now, may not have been supported back then
#1251 [19:53] <Jarvis> Alright. How is it indicated that it is supported?
#1252 [19:53] * heretic [webchat@ool-44c20d96.dyn.optonline.net] has joined #minecrafthelp
#1253 [19:53] <GreyVulpine> Other than looking at the skin file itself..
#1254 [19:54] <Jarvis> Yes. And how could I fix it?
#1255 [19:54] <GreyVulpine> https://minecraft.gamepedia.com/Skin
#1256 [19:54] <GreyVulpine> Follow the template
#1257 [19:55] <heretic> Hi all, I recently bought a realm and I've been plauged with unstable connection. I always get the "connection was forcefully closed by remote host". I've checked my internet, closed and opened the realm, reinstalled java and minecraft, all to no avail. My connection drops every 10 minutes or so
#1258 [19:55] <heretic> what could it be?
#1259 [19:55] <GreyVulpine> heretic - Send in a support ticket to Mojang's Customer Support using: https://help.mojang.com/customer/portal/emails/new
#1260 [19:55] <GreyVulpine> We couldn't tell you, we're not Mojang.
#1261 [19:55] * Flip [webchat@d24-36-217-177.home1.cgocable.net] has joined #minecrafthelp
#1262 [19:56] <heretic> Oh is this not a tech channel
#1263 [19:56] <heretic> my b
#1264 [19:56] <Flip> someone migrated my account back in 2018, how do I get it back?
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#1266 [19:56] * ThomTheDad [webchat@c-75-65-8-150.hsd1.tn.comcast.net] has joined #minecrafthelp
#1267 [19:56] <GreyVulpine> Flip - Send in a support ticket to Mojang's Customer Support using: https://help.mojang.com/customer/portal/emails/new
#1268 [19:57] <Flip> I did, and it has been over a month
#1269 [19:57] <GreyVulpine> They take 2-3 months to reply
#1270 [19:57] <Flip> wow lol
#1271 [19:57] <GreyVulpine> https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1272 [19:57] <Flip> thats umb ad
#1273 [19:57] <ThomTheDad> Anyone know if I have to buy a copy for each child?
#1274 [19:57] <Flip> dumb af
#1275 [19:57] <GreyVulpine> ThomTheDad - If you want them to all play together, on different computers, yes
#1276 [19:58] <ThomTheDad> thx GreyVulpine - What if I just want them to be able to take turns on the same computer but have diff Mojang accts?
#1277 [19:59] <GreyVulpine> ThomTheDad - That's up to you. Do you need different Mojang accounts? Perhaps. If each child is okay with having the same online name and skin when playing multiplayer, then you can get away with just one mojang account
#1278 [19:59] <ThomTheDad> I'm getting the feeling that if I want them to be able to use their own accts, I'll have to, just wanted to be sure
#1279 [19:59] * GreyVulpine nods
#1279 [20:00] <ThomTheDad> thx
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#1281 [20:02] * bfprey [webchat@199.241.125.95] has joined #minecrafthelp
#1282 [20:03] <bfprey> Hello. I cannot log in currently. I reset my password an hour ago, tried again afterwards, and then waited an hour and I still cannot login.
#1283 [20:03] * dr0p [webchat@104.222.153.42] has joined #minecrafthelp
#1284 [20:03] <dr0p> I can't log in to my account
#1285 [20:04] <bfprey> Same dude
#1286 [20:04] <dr0p> It says invalid username and password. I've tried resetting the password and waiting. Really weird.
#1287 [20:04] <bfprey> yep same thing here
#1288 [20:04] <GreyVulpine> https://help.mojang.com/customer/en/portal/articles/1085932-unable-to-login?b_id=5408
#1289 [20:05] <dr0p> Uh, that's not the trouble haha but thanks
#1290 [20:05] <bfprey> Ive done everything it says, wating an hour, resetting password, waited another hour. Its been 2 hours and I still cant
#1291 [20:05] * ducks [webchat@c-69-245-152-72.hsd1.il.comcast.net] has joined #minecrafthelp
#1292 [20:05] <dr0p> Yep
#1293 [20:05] <GreyVulpine> bfprey - Ever been able to log on before?
#1294 [20:05] <bfprey> never had this problem in the 8 years ive played
#1295 [20:05] <bfprey> oh yeah
#1296 [20:05] <dr0p> Yeah, I've never had this trouble before.
#1297 [20:05] <GreyVulpine> Using a VPN?
#1298 [20:05] <dr0p> Yes
#1299 [20:05] <bfprey> no
#1300 [20:05] <GreyVulpine> That'll be why
#1301 [20:05] <dr0p> Maybe that's it.
#1302 [20:06] <GreyVulpine> If not that, then check your security software, firewall
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#1304 [20:06] <ducks> I used a school email (very stupid of myself) i graduated and now i cant login because I don"t remember my password so I think im pretty much screwed
#1305 [20:06] <GreyVulpine> ducks - Send in a support ticket to Mojang's Customer Support using: https://help.mojang.com/customer/portal/emails/new
#1306 [20:07] <bfprey> I cant even login on the website
#1307 [20:07] <GreyVulpine> ??> bfprey tools/hjt
#1308 [20:07] <Mightyena> bfprey: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1309 [20:07] <Mightyena> bfprey: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1310 [20:07] <bfprey> I can login on mojangs, but not minecraft.net
#1311 [20:07] <bfprey> ok gimme a sec
#1312 [20:07] <ducks> I did but I dont even remember my Transaction ID as I made my account a long time ago
#1313 [20:07] <ducks> so will they still help me?
#1314 [20:08] <GreyVulpine> Only one way to find out
#1315 [20:08] <bfprey> https://paste.ubuntu.com/p/htC4bXKV6Z/
#1316 [20:09] <GreyVulpine> bfprey - I see you're using NordVPN
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#1319 [20:10] <bfprey> sorry. I treid with a VPN and without, neither worked
#1320 [20:10] <GreyVulpine> VPNs have been a known blocker of logins around here, with how secured logins work
#1321 [20:11] <bfprey> yeah. Did it with and without. None have worked
#1322 [20:11] <GreyVulpine> So, the real question is, did you trip Mojang's automatic block by attempting to log in with the VPN too many times
#1323 [20:11] <bfprey> I just tried the VPN
#1324 [20:11] <bfprey> I hadnt been using it before
#1325 [20:12] <GreyVulpine> Mojang has a filter when people attempt to log in incorrectly too many times. It'll block all attempts after a while, to protect the account from brute-forcing it
#1326 [20:12] <GreyVulpine> Which is why they mention to wait an hour or two before attempting to log in again
#1327 [20:12] <GreyVulpine> If it's not that.. hmm.
#1328 [20:13] <bfprey> I just want to play some minecraft ;_;
#1329 [20:13] <bfprey> oh
#1330 [20:13] <bfprey> well okay.
#1331 [20:13] <bfprey> it works now.
#1332 [20:14] * GreyVulpine snrks
#1332 [20:14] <bfprey> thanks mc gods
#1333 [20:14] <bfprey> duces
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#1337 [20:21] <JaxxAmberstone> Hello, I recently downloaded a minecraft server on my MacBook Air to try and see if we could play together. Unfortunately I keep getting the error "io.netty.channel.ConnectTimoutException: connection timed out". I looked up and tried several things with my friend including the recommend instructions on forums. I'm out of options and not very comput
#1338 [20:21] <JaxxAmberstone> er savvy at all so if there are any options, that does not harm my laptop I am open ears for them. :(
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#1340 [20:22] <jasofspades> i cant get find bees in the newest update, is there a reason why?
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#1346 [20:32] * DannyCheng [webchat@216.68.111.115] has joined #minecrafthelp
#1347 [20:33] <DannyCheng> When I am launching my launcher I get the unable to save download popup
#1348 [20:33] * anjee [webchat@cpc1-roth10-2-0-cust122.17-1.cable.virginm.net] has joined #minecrafthelp
#1349 [20:34] <anjee> hi, every time i join my minecraft world it crashes. i tried to do everything to fix it but its still crashing
#1350 [20:35] <anjee> i dont have the byte thing or premiere opinion said the instructions or from the youtube vids
#1351 [20:42] * WolkKnight [webchat@168-205-175-149.powernetsolutions.net.br] has joined #minecrafthelp
#1352 [20:43] <DannyCheng> I dont have any malwarbytes or anything and i have disable my firewall
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#1354 [20:46] * Aeywoo [webchat@gw1.ans005698anc.vlan214.ae0.pe1.prka.sa.aarnet.net.au] has joined #minecrafthelp
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#1357 [20:52] * Robtaku [webchat@186.226.220.66.ondaagil.net.br] has joined #minecrafthelp
#1358 [20:53] <kayu> they help me?
#1359 [20:53] <kayu> my fault record https://paste.ubuntu.com/p/Bwb23R2kdY/
#1360 [20:53] * knu [~knu@v055125.ppp.asahi-net.or.jp] has quit. (Remote host closed the connection)
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#1362 [20:58] <Robtaku> I can't log in to my account, can you help me?
#1363 [20:59] * Bryce [webchat@c-71-197-195-135.hsd1.wa.comcast.net] has joined #minecrafthelp
#1364 [21:00] <Bryce> Hey can a gamer help me really quick?
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#1366 [21:02] <Bryce> Hello?
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#1368 [21:02] * kayu [webchat@167-145-212-190.enitel.net.ni] has quit. (Quit: webchat.esper.net)
#1369 [21:04] * Ting_tong [webchat@c-71-197-195-135.hsd1.wa.comcast.net] has joined #minecrafthelp
#1370 [21:04] <Ting_tong> Can any one help me with something
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#1375 [21:11] * Hachi2 [webchat@209.6.147.232] has joined #minecrafthelp
#1376 [21:12] <Hachi2> I'm trying to connect to my realms on java edition but theres been an error and wont let me connect all day
#1377 [21:12] <Hachi2> Wondering if there's a fix or if others are experiencing the same problem?
#1378 [21:14] * boi [webchat@108-224-18-124.lightspeed.jcvlfl.sbcglobal.net] has joined #minecrafthelp
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#1381 [21:27] * naomi5 [webchat@CPEac202e084b93-CMac202e084b90.cpe.net.cable.rogers.com] has joined #minecrafthelp
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#1383 [21:28] * Naomi5 [webchat@CPEac202e084b93-CMac202e084b90.cpe.net.cable.rogers.com] has joined #minecrafthelp
#1384 [21:28] <Naomi5> Hi I need some help connecting to my friend's server
#1385 [21:28] <Naomi5> I am getting an error that says the server is unreachable
#1386 [21:29] <Naomi5> They are using an external server
#1387 [21:30] <Naomi5> This is the error message io.netty.channel.AbstractChannel$AnnotatedSocketException
#1388 [21:51] * anjee [webchat@cpc1-roth10-2-0-cust122.17-1.cable.virginm.net] has joined #minecrafthelp
#1389 [21:51] <anjee> so every time i join a world it loads and fucking crash
#1390 [21:51] <Absol> anjee: Please keep it civil
#1391 [21:52] <anjee> aight
#1392 [21:54] <anjee> bruh this is annoying asf i tried every possible way to fix this damn thing
#1393 [21:58] * paperbee [webchat@99-64-245-209.lightspeed.irvnca.sbcglobal.net] has joined #minecrafthelp
#1394 [21:59] <paperbee> i can't log into minecraft, it keeps saying that my info is invalid.
#1395 [21:59] * Naomi5 [webchat@CPEac202e084b93-CMac202e084b90.cpe.net.cable.rogers.com] has quit. (Quit: webchat.esper.net)
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#1397 [22:05] * Yonderfour [webchat@144.139.178.194] has joined #minecrafthelp
#1398 [22:06] <Yonderfour> Have been waiting for nearly a month, no reply, can someone please help
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#1401 [22:24] * nick [webchat@c-73-111-154-62.hsd1.il.comcast.net] has joined #minecrafthelp
#1402 [22:24] <nick> hello
#1403 [22:25] <nick> you know how on xbox you can press a button to view what an object does?
#1404 [22:25] <nick> how do you do that on PC?
#1405 [22:25] * nick is now known as Guest51646
#1406 [22:26] <Guest51646> like idk what half the objects do
#1407 [22:26] <Guest51646> u used to be able to press a button and get a little paragraph explaining it
#1408 [22:29] <Andrio> what sort of objects?
#1409 [22:30] <Guest51646> like anything, an enchanting table for example used to say "used for enchanting tools, weapons, and armor"
#1410 [22:30] <Guest51646> how do i see what they do, all items used to have it
#1411 [22:30] <Guest51646> how do i see what they do, all items used to have it
#1412 [22:34] * Guest51646 [webchat@c-73-111-154-62.hsd1.il.comcast.net] has left #minecrafthelp
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#1415 [23:09] * luke [webchat@c-73-156-19-244.hsd1.fl.comcast.net] has joined #minecrafthelp
#1416 [23:10] <luke> i was playing realms and then changed my name and now i get a notifivcation that says invalid session please try restarting and i have restarted but nothing has worked
#1417 [23:10] <GreyVulpine> Log out of the launcher using the "Log Out" button and log back in
#1418 [23:10] <luke> ok
#1419 [23:12] <luke> it worked thank you
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#1421 [23:19] * Hi_ [webchat@iwww.literacytraining.co.nz] has joined #minecrafthelp
#1422 [23:21] <Hi_> hey, I am having trouble logging in as i am not sure what email I originally used and I also do not have access to this email anymore
#1423 [23:27] * Andrew8 [webchat@cpe-68-174-213-132.si.res.rr.com] has joined #minecrafthelp
#1424 [23:27] <Andrew8> Im having issues with migration
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#1426 [23:42] * marc [webchat@ip70-180-248-235.lv.lv.cox.net] has joined #minecrafthelp
#1427 [23:43] <marc> I do not receive a reset password to my elmail
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