#1 [00:00] * Blu [webchat@ip72-196-112-155.ga.at.cox.net] has joined #minecrafthelp
#2 [00:01] <Blu> Can I get some help logging onto Minecraft on my PC? It keeps saying invalid email or password but its correct
#3 [00:04] * SGT_Batman [webchat@50.40.201.145] has joined #minecrafthelp
#4 [00:06] * Blu [webchat@ip72-196-112-155.ga.at.cox.net] has quit. (Quit: webchat.esper.net)
#5 [00:06] <SGT_Batman> My request to send a reset for my security questions won't send to my email and I already looked at all the solutions that mojang minecraft troubleshooter had. None of them were the reason why.
#6 [00:09] * MayDay [webchat@forest03cpe.127.236.255.206.ark.cablelynx.com] has quit. (Quit: webchat.esper.net)
#7 [00:09] <SGT_Batman> Does anyone know why it won't send to my email? I know my email, I signed in on it and everything even reloaded the page to see if that is why.
#8 [00:10] <GreyVulpine> We can't tell you here. We don't know
#9 [00:10] <GreyVulpine> Could it be that your email's on some sort of blacklist? Could your ISP be flagging it as spam before it reaches your inbox?
#10 [00:11] <GreyVulpine> Could Mojang's server be sending your email to the.. well, wrong email?
#11 [00:11] <GreyVulpine> None of these, we can even begin to properly diagnose.
#12 [00:21] * hazza1115 [webchat@gw1.glenungasa-1.gigabitethernet3-1-1.er1.a.adl.aarnet.net.au] has joined #minecrafthelp
#13 [00:22] <hazza1115> i have the write password and it not letting me on my account it is an a account from 2016 so it doesn't need to be migrated
#14 [00:22] * hazza1115 [webchat@gw1.glenungasa-1.gigabitethernet3-1-1.er1.a.adl.aarnet.net.au] has quit. (Client Quit)
#15 [00:36] * Rayn [webchat@59-100-220-18.per.static-ipl.aapt.com.au] has joined #minecrafthelp
#16 [00:37] <Rayn> My account keeps saying invalid username or password
#17 [00:37] <Rayn> but i have reset my password twice
#18 [00:37] <Rayn> can anyone help
#19 [01:13] * Dragnat [webchat@cpe-101-165-96-221.wwui-cr-002.cha.qld.bigpond.net.au] has joined #minecrafthelp
#20 [01:13] <Dragnat> Anyone else had their account hacked by some Russian?
#21 [01:22] * Dragnat [webchat@cpe-101-165-96-221.wwui-cr-002.cha.qld.bigpond.net.au] has quit. (Quit: webchat.esper.net)
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#24 [03:18] * Louis [webchat@208.91.9.51.dyn.plus.net] has joined #minecrafthelp
#25 [03:19] * wa1k3r [webchat@cpc80991-perr18-2-0-cust899.19-1.cable.virginm.net] has joined #minecrafthelp
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#27 [03:20] <Louis> Hi i'm having trouble logining into my server because it says i need to verify my username because i recently changed it
#28 [03:21] * Louis [webchat@208.91.9.51.dyn.plus.net] has quit. (Client Quit)
#29 [03:44] * Lord_of_Life_ [~Lord@46.217.59.76] has joined #minecrafthelp
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#31 [03:54] * DAT [webchat@196.195.249.106] has joined #minecrafthelp
#32 [03:55] <DAT> Is there currently an issue with the log in screen?
#33 [03:55] <DAT> I was just on yesterday and now I can log in at all, on any system
#34 [03:56] <DAT> not their website or the game, so currently cant play
#35 [04:09] * Ethan [webchat@cpe-110-140-46-165.vb05.vic.asp.telstra.net] has joined #minecrafthelp
#36 [04:09] <Ethan> have an old account and I don't know what email is linked to it
#37 [04:14] * Shams_Aldin [webchat@host-41.232.57.122.tedata.net] has joined #minecrafthelp
#38 [04:14] <Shams_Aldin> i can't play multiplayer can anyone help me?
#39 [04:15] <Shams_Aldin> ????
#40 [04:16] * Ethan [webchat@cpe-110-140-46-165.vb05.vic.asp.telstra.net] has quit. (Quit: webchat.esper.net)
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#42 [04:22] * bigsadllama [webchat@host-176-33-241-215.reverse.superonline.net] has joined #minecrafthelp
#43 [04:25] <bigsadllama> hello minecraft uses intel hd graphics instead of nvidia graphics. I literally tried every solution on the web. Now to use nvidia graphics I disable intel graphics on the device manager every time i start the minecraft. Which is I dont think it is healthy for my laptop. Can you help me?
#44 [04:50] * aoibh_120 [webchat@c114-76-74-245.thoms3.vic.optusnet.com.au] has joined #minecrafthelp
#45 [04:52] <aoibh_120> i'm having trouble buying minecraft for Mac. It said that there was an error and to check the credit card details. I did so; the details were all correct. I tried using a different browser and device but the same thing came up. Does anyone have any idea how to solve this??
#46 [04:52] <aoibh_120> i'm having trouble buying minecraft for Mac. It said that there was an error and to check the credit card details. I did so; the details were all correct. I tried using a different browser and device but the same thing came up. Does anyone have any idea how to solve this??
#47 [04:53] * aoibh_120 [webchat@c114-76-74-245.thoms3.vic.optusnet.com.au] has left #minecrafthelp
#48 [04:57] * aoibh_120 [webchat@c114-76-74-245.thoms3.vic.optusnet.com.au] has joined #minecrafthelp
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#50 [05:02] * dnebus [webchat@136.red-81-40-240.staticip.rima-tde.net] has joined #minecrafthelp
#51 [05:02] <dnebus> Hi?
#52 [05:04] <dnebus> #minecrafthelp hi?
#53 [05:09] <dnebus> I need help with my account. I bought the game several years ago and now i want to play again but i cant. I know that it was migrated because i logged in once far ago. I have acces to my email account, i checked all the email accounts i have and i can use them. I tried to log in but i wasnt able, i clicked in forgotten password, Didn't get an email
#54 [05:09] <dnebus> ?, contact customer support, i checked my spam folder, i did all the steps but i still dont have any email from mojang. I recived an automatic reply from "contact customer support" last Aug 08, 2019 08:08PM CEST, and nothing else.
#55 [05:34] * LolloPLL [webchat@dynamic-adsl-94-34-168-21.clienti.tiscali.it] has joined #minecrafthelp
#56 [05:36] <LolloPLL> when i try to log-in in my profile of minecraft.net and i press the access button nothing happens
#57 [05:55] * dnebus [webchat@136.red-81-40-240.staticip.rima-tde.net] has quit. (Quit: webchat.esper.net)
#58 [06:08] * muskett [webchat@host86-134-242-240.range86-134.btcentralplus.com] has joined #minecrafthelp
#59 [06:10] <muskett> Hi, whenever I try to start my SkyFactory 4 from Twitch launcher it says ' unable to locate java runtime' and 'javaw.exe non existent' any help?
#60 [06:10] <Andrio> ??> LolloPLL tools/HJT
#61 [06:10] <Mightyena> LolloPLL: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#62 [06:10] <Mightyena> LolloPLL: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#63 [06:10] <Andrio> muskett, unfortunately we don't support the Twitch launcher here.
#64 [06:11] <muskett> any idea where I can get some help?
#65 [06:11] * frgto [webchat@bba496425.alshamil.net.ae] has joined #minecrafthelp
#66 [06:11] <frgto> i have a problem
#67 [06:11] <frgto> i got an account
#68 [06:11] <frgto> named
#69 [06:11] <frgto> frgto
#70 [06:11] * Absol kicked frgto from #minecrafthelp (Reason: rgto :Stop spamming)
#71 [06:12] <Andrio> muskett, from Twitch?
#72 [06:12] <muskett> ok
#73 [06:12] * muskett [webchat@host86-134-242-240.range86-134.btcentralplus.com] has quit. (Client Quit)
#74 [06:12] * acc7 [webchat@bba496425.alshamil.net.ae] has joined #minecrafthelp
#75 [06:13] <acc7> i have a problem i had ann account thats named frgto and i lost the email and now i cant log in with it
#76 [06:13] <acc7> and it didint have a recover email or phone
#77 [06:23] * Galaxy_2Alex [~Odysseius@cpc104498-sgyl40-2-0-cust162.18-2.cable.virginm.net] has joined #minecrafthelp
#78 [06:23] * acc7 [webchat@bba496425.alshamil.net.ae] has quit. (Quit: webchat.esper.net)
#79 [06:43] * JULO [webchat@ben76-1-88-181-246-84.fbx.proxad.net] has joined #minecrafthelp
#80 [06:44] <JULO> je n'arrive pas à réinitialiser mon mot de passe minecraft
#81 [06:44] * JULO [webchat@ben76-1-88-181-246-84.fbx.proxad.net] has quit. (Client Quit)
#82 [06:45] * CristofCraft [webchat@net-2-38-115-84.cust.vodafonedsl.it] has joined #minecrafthelp
#83 [06:45] <CristofCraft> hi guys, when i ask for the mail because i forgot my password the mail doesnt come
#84 [06:45] <CristofCraft> and i dont know how to do to find my pass
#85 [06:45] <Greymagic27> CristofCraft, Hey. Have you emailed mojang about this issue?
#86 [06:46] <CristofCraft> i did
#87 [06:46] <CristofCraft> 2 weeks ago
#88 [06:46] <CristofCraft> twice
#89 [06:47] * Nithesh [webchat@cpe-101-176-3-148.vb01.vic.asp.telstra.net] has joined #minecrafthelp
#90 [06:48] <Nithesh> Want to reactivate my account
#91 [06:48] <Greymagic27> CristofCraft, Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: https://help.mojang.com/customer/portal/articles/359446
#92 [06:48] <Greymagic27> ??> Nithesh account/send-email
#93 [06:48] <Mightyena> Nithesh: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#94 [06:48] <Mightyena> Nithesh: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#95 [06:49] <CristofCraft> so i just gotta wait
#96 [06:49] <Nithesh> K
#97 [06:49] * CristofCraft [webchat@net-2-38-115-84.cust.vodafonedsl.it] has quit. (Client Quit)
#98 [06:50] * AYoshiGuy [webchat@ppp-94-69-166-230.home.otenet.gr] has joined #minecrafthelp
#99 [06:50] <AYoshiGuy> Hey. There is something bad.
#100 [06:51] <AYoshiGuy> But is someone here?
#101 [06:51] * Nithesh [webchat@cpe-101-176-3-148.vb01.vic.asp.telstra.net] has quit. (Client Quit)
#102 [06:51] <Greymagic27> AYoshiGuy, Hey. What's the issue?
#103 [06:52] <AYoshiGuy> Have you seen ads on youtube with Minecraft Footage?
#104 [06:53] <AYoshiGuy> In the ad, there is Minecraft of course and when you download the game, it is just an old verson of Minecraft Pocket Edition but with different textures.
#105 [06:54] <Greymagic27> AYoshiGuy, We can't help with that as we're not mojang, nor their legal department. The best thing you can do is report the ad to youtube and see if they can take it down
#106 [06:55] <AYoshiGuy> Well, i have sent an email to Mojang and see what they will send back
#107 [06:55] <AYoshiGuy> Have a nice day!
#108 [07:20] * LuciolKibri [webchat@91-166-179-72.subs.proxad.net] has joined #minecrafthelp
#109 [07:21] <LuciolKibri> Hello I have a problem I can't connect to minecraft I know my email and password but it there is one wrong
#110 [07:22] <Greymagic27> ??> LuciolKibri tools/hjt
#111 [07:22] <Mightyena> LuciolKibri: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#112 [07:22] <Mightyena> LuciolKibri: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#113 [07:25] <Greymagic27> LuciolKibri, It seems that hijackthis is having some issues. Follow these steps instead:
#114 [07:25] <Greymagic27> ??> LuciolKibri tools/otl
#115 [07:25] <Mightyena> LuciolKibri: OldTimer's List-It is a replacement for HijackThis when more through diagnosis of the computer is needed. Run a scan (not a Quick Scan), wait for it to finish (may take 15 minutes or so), then a notepad window will pop up. Copy everything inside, and paste it on https://paste.ubuntu.com.
#116 [07:25] <Mightyena> LuciolKibri: Download OTL here: https://oldtimer.geekstogo.com/OTL.exe
#117 [07:25] <LuciolKibri> I can't download it "Server Error
#118 [07:25] <LuciolKibri> An error occurred. See the error logs for more information. (Turn debug on to display exception reports here)"
#119 [07:25] * TheWanderingTrader [webchat@99-93-142-4.lightspeed.mssnks.sbcglobal.net] has joined #minecrafthelp
#120 [07:25] * TheSilentLink [~TheSilent@host86-136-228-242.range86-136.btcentralplus.com] has quit. (Ping timeout: 190 seconds)
#121 [07:25] <Greymagic27> LuciolKibri, Follow the steps for OTL above
#122 [07:26] * honzar [webchat@ip-86-49-32-162.net.upcbroadband.cz] has joined #minecrafthelp
#123 [07:26] <honzar> Hello, is someone here?
#124 [07:26] <TheWanderingTrader> Hrrr, Im not sure if this is the right place, but anyone have a way to speed up my MC?
#125 [07:27] <TheWanderingTrader> Hrr, My apologies i this is not the right place, just that nothing else has worked
#126 [07:29] * TheSilentLink [~TheSilent@2a00:23c5:c184:4000:a602:5094:f13f:71d4] has joined #minecrafthelp
#127 [07:29] <honzar> Hey, I have a problem getting back my original account. I've paid for minecraft pre 2012, and stopped playing after a year. Now, I wanted to install it again, but couldn't log in. On my email, I found a message from Mojang, that my account was migrated. I wanted to use that email to log-in to mojang, didnt work and couldnt do a password reset. Out
#128 [07:29] <honzar> of curiosity, I tried to create a new account with the same email, just to see if it is still there, and it created a new one, without the paid game. Now I wonder - where is my account?
#129 [07:30] <TheWanderingTrader> Hrrr, I think it may have gotten deleted
#130 [07:30] * Bartholemue [webchat@cpe-23-240-119-41.socal.res.rr.com] has joined #minecrafthelp
#131 [07:31] <Bartholemue> hello?
#132 [07:31] <Bartholemue> i cant seem to log in on the website
#133 [07:32] <Bartholemue> when i press the login button it just goes grey and does nothing
#134 [07:32] <Bartholemue> as if i didnt even click it
#135 [07:32] <TheWanderingTrader> Hrrr, Mojang support are probably the only people who can help you honzar, but they take months to answer, i reccommend a new account with different email, ik its 26$, but its better than waiting 2 months unless you pla on servers a lot
#136 [07:33] <TheWanderingTrader> Hrrr, Bartholemue, try clearing your browser cookies
#137 [07:33] <Bartholemue> i just made the ccount
#138 [07:33] <Bartholemue> accoutn*
#139 [07:33] <Bartholemue> damn...
#140 [07:34] <honzar> Man wtf, why would they delete an account :( I did write them an email, but yea, I wanted to join my friends :/
#141 [07:34] <TheWanderingTrader> Hrr, honzar, its probably a glitch not their fault
#142 [07:35] <LolloPLL> bartholemuo i have the same problem...
#143 [07:35] <Andrio> honzar, possibly your account was stolen.
#144 [07:35] <TheWanderingTrader> Hrr, Bartholemue, try restarting your computer, i think the problem is on your computer
#145 [07:35] <honzar> Hmm, that seems unlikely, my email hasn't been breached or received any emails regarding a password change or smthing
#146 [07:35] <LolloPLL> no it isnt
#147 [07:35] <LolloPLL> i already tried
#148 [07:36] <TheWanderingTrader> Hrrr, well let me try
#149 [07:36] <Bartholemue> when i use inspect on the page theres an error everytime i press the login button
#150 [07:36] <Bartholemue> Failed to load resource: net::ERR_CERT_COMMON_NAME_INVALID
#151 [07:36] <Bartholemue> Uncaught (in promise) TypeError: Failed to fetch
#152 [07:36] <Bartholemue> thats what comes up
#153 [07:37] * Bartholemue [webchat@cpe-23-240-119-41.socal.res.rr.com] has quit. (Quit: webchat.esper.net)
#154 [07:38] * Exst3rC [webchat@ip-83-134-46-184.dsl.scarlet.be] has joined #minecrafthelp
#155 [07:38] <Exst3rC> Hi
#156 [07:38] <Exst3rC> I got a question
#157 [07:38] <TheWanderingTrader> Hrrr, i can log in, it may be a server problem if you both are having it
#158 [07:38] <TheWanderingTrader> Yes Exst3rC
#159 [07:38] <LolloPLL> and what can we do?
#160 [07:39] <LolloPLL> cause my mojang account works
#161 [07:39] <Exst3rC> After nog playing the game for serveral years and now downloaded it. Everything works i can login, changed my email. I even got a redeem code to download it because i buyed the game when it was in BETA (around 2010)
#162 [07:39] <Exst3rC> But i can't download the game
#163 [07:39] <TheWanderingTrader> hrrr, LolloPLL the best solution would be to wait a day, Mojang fixes this stuff pretty quickly
#164 [07:39] <Exst3rC> It says that i claimed it today
#165 [07:39] <Exst3rC> but i didn't claimed anything because i can't download it
#166 [07:40] <Exst3rC> very frustrating
#167 [07:40] * LolloPLL [webchat@dynamic-adsl-94-34-168-21.clienti.tiscali.it] has quit. (Quit: webchat.esper.net)
#168 [07:40] <TheWanderingTrader> Hrrr Exst3rC, try logging out and logging back in
#169 [07:40] * milanger [webchat@d54C0B4AD.access.telenet.be] has joined #minecrafthelp
#170 [07:40] <honzar> oh fuck this, Im gonna play outside. Thanks TheWandering for at least trying, I'll try to communicate with mojang customer support
#171 [07:40] <Absol> honzar: Please keep it civil
#172 [07:41] * honzar [webchat@ip-86-49-32-162.net.upcbroadband.cz] has quit. (Quit: webchat.esper.net)
#173 [07:41] <Exst3rC> It still says the code is already in use :(
#174 [07:41] <milanger> can annyone help me with an error that i get on the launcher start up?
#175 [07:41] <Exst3rC> while nobody logged into my acc since 2010 untill now
#176 [07:41] <Exst3rC> and i went to the redeem menu forgot to paste the code and went back
#177 [07:41] <TheWanderingTrader> Hrrr well several other poeple are having problem with their accounts today, it may be a server problem
#178 [07:42] <Exst3rC> could the system think because of that, that i already used it while i actually didn't used it
#179 [07:42] <TheWanderingTrader> Hrrr, well perhaps
#180 [07:42] <Exst3rC> Can i give you the code in private so you can look it up for me?
#181 [07:42] <Exst3rC> I can't wait to play the game xD
#182 [07:43] <TheWanderingTrader> Hrr im sorry but if i tried to look it up, it might accidentally claim it for me
#183 [07:43] <Exst3rC> no it's already claimed
#184 [07:43] <Exst3rC> so that won't happen
#185 [07:43] <Exst3rC> while the old game:
#186 [07:43] <Exst3rC> Minecraft: jave edition works imideality
#187 [07:43] <TheWanderingTrader> Hrrr, well i know your problem
#188 [07:44] <TheWanderingTrader> you need to migrate your account
#189 [07:44] <Exst3rC> I already did
#190 [07:44] <Exst3rC> otherwise i wouldnt be able to login because i also changed my password
#191 [07:44] <Exst3rC> because i still remembered my password
#192 [07:44] <TheWanderingTrader> Hrrr, well you may need to wait a bit, Minecraft is a huge game so their servers are busy
#193 [07:45] <Exst3rC> my email**
#194 [07:45] <Exst3rC> but not my password
#195 [07:45] <Exst3rC> so i migrated my account
#196 [07:45] <Exst3rC> but what can i do now?
#197 [07:45] <Exst3rC> just wait for nothing?
#198 [07:45] <Andrio> Exst3rC, is this the Java Edition?
#199 [07:46] <Exst3rC> No the java edition works
#200 [07:46] <Exst3rC> but i want to play the new one
#201 [07:46] <Exst3rC> it says i claimed the code today
#202 [07:46] <Exst3rC> but if i give in the code it doesn't works
#203 [07:46] <Exst3rC> while i didn't used the code
#204 [07:46] <Exst3rC> (if i press redeem)
#205 [07:46] * LuciolKibri [webchat@91-166-179-72.subs.proxad.net] has quit. (Quit: webchat.esper.net)
#206 [07:47] <Andrio> Exst3rC, is there a problem running the game?
#207 [07:47] <Exst3rC> oh i think it works wait!
#208 [07:47] <TheWanderingTrader> Hrrr you are talknig about the windows 10 edition
#209 [07:47] <Exst3rC> i'll try it
#210 [07:47] <Exst3rC> yes indeed
#211 [07:47] <Exst3rC> sorry
#212 [07:47] <TheWanderingTrader> Hrrr, it is okay, just try to make things a bit more obvious
#213 [07:48] <Exst3rC> Yes its the first time starting this game up in 9 years
#214 [07:48] <Exst3rC> hahah
#215 [07:48] <Exst3rC> alot has changed :p
#216 [07:48] * Absol kicked Exst3rC from #minecrafthelp (Reason: xst3rC :Stop spamming)
#217 [07:48] <Andrio> ah
#218 [07:48] <TheWanderingTrader> Hrrr, Have lots of fun!
#219 [07:49] <TheWanderingTrader> Hrrr, well it looks like i can leave now, im not an offical helper, bye now
#220 [07:49] <Andrio> Mmhmm!
#221 [07:49] <Andrio> See you
#222 [07:49] * TheWanderingTrader [webchat@99-93-142-4.lightspeed.mssnks.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#223 [07:51] <milanger> C:\
#224 [07:52] * RadiazOm [webchat@ip565a5cdf.direct-adsl.nl] has joined #minecrafthelp
#225 [07:53] <RadiazOm> alright so im cant go into realms and i dont know why
#226 [07:53] <Andrio> milanger@*:/mnt/c$ _
#227 [07:57] * viak4 [webchat@static.vnpt.vn] has joined #minecrafthelp
#228 [07:58] * milanger [webchat@d54C0B4AD.access.telenet.be] has quit. (Quit: webchat.esper.net)
#229 [07:58] <viak4> 54
#230 [07:58] <Greymagic27> viak4, Hey. What's 54?
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#234 [08:01] * Termeter [webchat@151.61.30.134] has joined #minecrafthelp
#235 [08:02] <Termeter> Hi
#236 [08:02] <Greymagic27> Termeter, Hey. How can we help?
#237 [08:02] <Termeter> So I got this problem. I am not able to log into Mojang account
#238 [08:03] <Greymagic27> Termeter, Hey. What does it say when you try?
#239 [08:04] <Termeter> Incorretc pass or email. But I found out that someone did the passage to Minecraft at mojang account like 1 year ago (I don t play Minecraft since 2016)
#240 [08:04] <Greymagic27> Termeter, Let's make sure nothing on your PC is causing the issue.
#241 [08:04] <Termeter> And now I am not able to log in with my email
#242 [08:04] <Greymagic27> ??> Termeter tools/otl
#243 [08:04] <Mightyena> Termeter: OldTimer's List-It is a replacement for HijackThis when more through diagnosis of the computer is needed. Run a scan (not a Quick Scan), wait for it to finish (may take 15 minutes or so), then a notepad window will pop up. Copy everything inside, and paste it on https://paste.ubuntu.com.
#244 [08:04] <Mightyena> Termeter: Download OTL here: https://oldtimer.geekstogo.com/OTL.exe
#245 [08:05] * Termeter [webchat@151.61.30.134] has quit. (Client Quit)
#246 [08:14] * Ayrin [webchat@host-92-13-184-142.as43234.net] has joined #minecrafthelp
#247 [08:14] <Ayrin> Anyone here
#248 [08:15] <Greymagic27> Ayrin, Hey! What's the issue?
#249 [08:15] <Ayrin> Me and my sister have been trying to lan but nothing is working, ive allowed minecraft launcher through firewall but when i checked for java it wasnt allowed through firewall but idk how to do that
#250 [08:18] * alessandro [webchat@cpc86076-nott19-2-0-cust77.12-2.cable.virginm.net] has joined #minecrafthelp
#251 [08:19] <alessandro> when i press play it comes up with an error
#252 [08:19] <Greymagic27> alessandro, Hey. What's the error?
#253 [08:20] * Ayrin [webchat@host-92-13-184-142.as43234.net] has quit. (Quit: webchat.esper.net)
#254 [08:20] <alessandro> it dosent allow me to play
#255 [08:21] <alessandro> ERROR Launching the game failed!Unable to save download.
#256 [08:21] * Ayrin [webchat@host-92-13-184-142.as43234.net] has joined #minecrafthelp
#257 [08:21] <Ayrin> Sorry wifi died
#258 [08:21] * Ayrin [webchat@host-92-13-184-142.as43234.net] has quit. (Client Quit)
#259 [08:22] <alessandro> Name: eat5.ogg
#260 [08:22] <alessandro> URL: https://resources.download.minecraft.net/18/1826c6986572fe2f7ab9111dc6da9b67df1f7f20
#261 [08:22] <alessandro> Error details: The process cannot access the file because it is being used by another process.
#262 [08:23] <alessandro> greymagic can you help
#263 [08:23] <alessandro> anyone
#264 [08:24] * alessandro [webchat@cpc86076-nott19-2-0-cust77.12-2.cable.virginm.net] has joined #minecrafthelp
#265 [08:25] <alessandro> hello
#266 [08:25] * alessandro [webchat@cpc86076-nott19-2-0-cust77.12-2.cable.virginm.net] has quit. (Client Quit)
#267 [08:34] * GreyVulpine [~ident@c-68-43-38-11.hsd1.mi.comcast.net] has joined #minecrafthelp
#268 [08:36] * GreyVulpine [~ident@c-68-43-38-11.hsd1.mi.comcast.net] has quit. (Read error: Connection reset by peer)
#269 [08:36] * GreyBot [~Grey@c-68-43-38-11.hsd1.mi.comcast.net] has joined #minecrafthelp
#270 [08:36] * GreyVulpine [~ident@c-68-43-38-11.hsd1.mi.comcast.net] has joined #minecrafthelp
#271 [08:39] * Person [webchat@46.11.48.107] has joined #minecrafthelp
#272 [08:40] * Amitosguyos [webchat@bzq-79-179-4-131.red.bezeqint.net] has joined #minecrafthelp
#273 [08:40] <Person> I have an issue where I am over 18 yet I need verification by a parent which i have done before
#274 [08:41] <Amitosguyos> Every time I click play it comes into my mind and it shows me the image that it's already in the minecraft and then it crashes
#275 [08:41] <Person> I have verified using another email of mine and do not wish to spend more money on a verification I have verified before
#276 [08:41] <Person> Amito try pressing Ctrl + Alt+ Delete and checking for java instances and ending them
#277 [08:42] * Person [webchat@46.11.48.107] has quit. (Client Quit)
#278 [08:44] <Amitosguyos> I don't have java on my computer Do I need to download java for my Minecraft
#279 [08:45] <Amitosguyos> ?
#280 [08:46] <Andrio> Amitosguyos, the Java Edition native launcher installs Java for you.
#281 [08:47] <Amitosguyos> i know buy its does install java
#282 [08:47] <Amitosguyos> but
#283 [08:47] <Andrio> Amitosguyos, yes.
#284 [08:48] <Amitosguyos> Can I download java from anywhere for the Minecraft open to me?
#285 [08:48] <Andrio> Amitosguyos, yes.
#286 [08:48] <Andrio> But that's probably not the problem.
#287 [08:48] <Amitosguyos> so what?
#288 [08:50] <Amitosguyos> every time i get in to minecraft is crashes not to user
#289 [08:55] <Amitosguyos> ?
#290 [08:56] <Andrio> ??> Amitosguyos launcher/log
#291 [08:56] <Mightyena> Amitosguyos: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#292 [09:00] <Amitosguyos> its write me this LWJGL Version: 3.2.2 build 10
#293 [09:00] * aless [webchat@cpc86076-nott19-2-0-cust77.12-2.cable.virginm.net] has joined #minecrafthelp
#294 [09:01] <aless> the game keeps on not responding
#295 [09:01] <aless> what could the issue be?
#296 [09:01] <aless> not the wifi
#297 [09:01] <Andrio> ??> aless tools/HJT
#298 [09:01] <Mightyena> aless: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#299 [09:01] <Mightyena> aless: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#300 [09:02] * GV [~ident@c-68-43-38-11.hsd1.mi.comcast.net] has joined #minecrafthelp
#301 [09:02] * GV is now known as GreyVulpine
#302 [09:02] <aless> I have just uninstalled that malware app
#303 [09:03] <aless> could it be hacking me ?
#304 [09:04] * aless [webchat@cpc86076-nott19-2-0-cust77.12-2.cable.virginm.net] has quit. (Client Quit)
#305 [09:11] * GV [~ident@c-68-43-38-11.hsd1.mi.comcast.net] has joined #minecrafthelp
#306 [09:11] * GV is now known as GreyVulpine
#307 [09:12] * Adnane [webchat@vlnsm6-toronto63-142-117-55-150.internet.virginmobile.ca] has joined #minecrafthelp
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#309 [09:18] * Amitosguyos [webchat@bzq-79-179-4-131.red.bezeqint.net] has joined #minecrafthelp
#310 [09:18] <Amitosguyos> p/DHgVXR4Sbq
#311 [09:18] <Amitosguyos> what do i do with this?
#312 [09:19] <Amitosguyos> with this code p/DHgVXR4Sbq
#313 [09:21] <Andrio> Amitosguyos, show it here
#314 [09:21] <Andrio> Amitosguyos, is that all you see before it crashes?
#315 [09:22] <Amitosguyos> I see the screen loading and when it finishes it shows me for 2 seconds the picture of the ship in the water and then crashes
#316 [09:28] <Andrio> Amitosguyos, try removing your resource packs.
#317 [09:28] <Andrio> ??> Amitosguyos win/.minecraft
#318 [09:28] <Mightyena> Amitosguyos: To get at Minecraft's locally stored files on Windows, press Win+R, and in the window that appears, type %AppData%\.minecraft and click OK.
#319 [09:28] * Johan [webchat@m37-2-0-193.cust.tele2.se] has joined #minecrafthelp
#320 [09:28] * supreme [webchat@cpc133256-walt20-2-0-cust72.know.cable.virginm.net] has joined #minecrafthelp
#321 [09:29] <Amitosguyos> thank youuuuuuuuu
#322 [09:30] <Johan> I can't join my realm, it says could not connect to realms: connect timed out
#323 [09:30] <supreme> how to i change my games res while i'm in full screen it keeps glitching out or crashing
#324 [09:31] <supreme> its annoying
#325 [09:34] <Johan> I can't join my realm, it says could not connect to realms: connect timed out
#326 [09:35] * Johan [webchat@m37-2-0-193.cust.tele2.se] has quit. (Quit: webchat.esper.net)
#327 [09:36] <supreme> well no help here
#328 [09:36] * supreme [webchat@cpc133256-walt20-2-0-cust72.know.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#329 [09:37] * aless [webchat@cpc86076-nott19-2-0-cust77.12-2.cable.virginm.net] has joined #minecrafthelp
#330 [09:39] <aless> when the game is loading at the point of 3/4 of the way through it says not respunding
#331 [09:39] <Greymagic27> ??> aless av/adwcleaner
#332 [09:39] <Mightyena> aless: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#333 [09:39] <Mightyena> aless: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#334 [09:58] * Steff [webchat@host86-129-107-247.range86-129.btcentralplus.com] has joined #minecrafthelp
#335 [09:58] <Steff> hello
#336 [09:58] <Steff> I need help recovering my user name
#337 [10:00] * Steff [webchat@host86-129-107-247.range86-129.btcentralplus.com] has quit. (Client Quit)
#338 [10:01] * Kryarias [webchat@cpe-67-248-3-20.nycap.res.rr.com] has joined #minecrafthelp
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#340 [10:03] * Amitos [webchat@bzq-79-179-4-131.red.bezeqint.net] has joined #minecrafthelp
#341 [10:03] <Amitos> i need help
#342 [10:04] <Amitos> i want to get in to minecraft and this crased
#343 [10:04] <Amitos> someone can help me?
#344 [10:05] <Amitos> what do i need do do
#345 [10:06] * iqlo [webchat@62-251-40-248.ip.xs4all.nl] has joined #minecrafthelp
#346 [10:07] <iqlo> Hello I can't seem to play minecraft anymore, something wrong with the openGL, and I updated all of my drivers, tried to downgrade and update my Java
#347 [10:07] <iqlo> I also reinstalled my Minecraft
#348 [10:07] <iqlo> https://paste.ubuntu.com/p/khDNqX3SPQ/
#349 [10:07] <iqlo> This is my dxdiag
#350 [10:07] <iqlo> And Error: java.lang.RuntimeException: No OpenGL context found in the current thread. is my crash report
#351 [10:08] * yogi [webchat@5e06f14d.bb.sky.com] has joined #minecrafthelp
#352 [10:09] <iqlo> Hello I dont know how this works, Since you recently joined do I need to resend my Problem/Question
#353 [10:10] <Amitos> me to
#354 [10:11] <iqlo> Hello I can't seem to play minecraft anymore, something wrong with the openGL, and I updated all of my drivers, tried to downgrade and update my Java
#355 [10:11] <iqlo> I also reinstalled my Minecraft
#356 [10:11] <iqlo> https://paste.ubuntu.com/p/khDNqX3SPQ/
#357 [10:11] <iqlo> This is my dxdiag
#358 [10:11] <iqlo> And Error: java.lang.RuntimeException: No OpenGL context found in the current thread. is my crash report
#359 [10:12] <yogi> hi guys, i'm a newbie so bear with me! I have just downloaded the Minecraft launcher for PC. Although I can log into the Minecraft site with my login details I am unable to log into the Launcher. I ha changed my original password and wonder if this is the issue, so I deleted the launcher and re installed without success. I also gave it about 4 hour
#360 [10:12] <yogi> s to before re-attemping to login having read it can take 30 mins to re update. any ideas? thanks
#361 [10:13] * iqlo [webchat@62-251-40-248.ip.xs4all.nl] has quit. (Quit: webchat.esper.net)
#362 [10:18] * ThunderPlayz [webchat@cpc112757-pert6-2-0-cust335.16-4.cable.virginm.net] has joined #minecrafthelp
#363 [10:19] <ThunderPlayz> I got the minecraft earth skin from registering for beta... but i cant use it on java edition??
#364 [10:24] * Amitos [webchat@bzq-79-179-4-131.red.bezeqint.net] has quit. (Quit: webchat.esper.net)
#365 [10:24] * Michelin15 [webchat@ip4da7976a.direct-adsl.nl] has joined #minecrafthelp
#366 [10:24] * Erik [webchat@2.199.203.62.dynamic.wline.res.cust.swisscom.ch] has joined #minecrafthelp
#367 [10:24] <Michelin15> i have a problem with the loancer
#368 [10:25] <Michelin15> lancer
#369 [10:26] * Harry5 [webchat@host-92-1-211-170.as43234.net] has joined #minecrafthelp
#370 [10:26] <Erik> i have a Problem with the log in it wont let me in my account
#371 [10:26] * yogi [webchat@5e06f14d.bb.sky.com] has quit. (Quit: webchat.esper.net)
#372 [10:27] <Michelin15> Hello can any body help me?
#373 [10:28] <Harry5> Having problems running the game on my Mac, Error message pops up with the message unexpected error and cant open the game. Help!
#374 [10:31] <ThunderPlayz> I got the minecraft earth skin from registering for beta... but i cant use it on java edition??
#375 [10:34] <Michelin15> good bay.
#376 [10:34] * Michelin15 [webchat@ip4da7976a.direct-adsl.nl] has quit. (Quit: webchat.esper.net)
#377 [10:38] * Harry5 [webchat@host-92-1-211-170.as43234.net] has quit. (Quit: webchat.esper.net)
#378 [10:50] * LolloPLL [webchat@dynamic-adsl-94-34-168-21.clienti.tiscali.it] has joined #minecrafthelp
#379 [10:50] <LolloPLL> When i press the access button on minecraft.net the button became grey and i can't log-in
#380 [10:52] * ThunderPlayz [webchat@cpc112757-pert6-2-0-cust335.16-4.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#381 [11:00] * Calum [webchat@cpc86423-seve24-2-0-cust902.13-3.cable.virginm.net] has joined #minecrafthelp
#382 [11:00] <Calum> Hello
#383 [11:02] <Calum> When i run minecraft it instantly crashes and says: The game crashed whilst initializing gameError: java.lang.OutOfMemoryError: Java heap space and i dont know how to fix it.
#384 [11:07] * DJ_Nipps [webchat@kdl-69-160-138-131.kdlnetworks.net] has joined #minecrafthelp
#385 [11:07] <Calum> hello
#386 [11:07] * DJ_Nipps [webchat@kdl-69-160-138-131.kdlnetworks.net] has quit. (Client Quit)
#387 [11:07] * LolloPLL [webchat@dynamic-adsl-94-34-168-21.clienti.tiscali.it] has joined #minecrafthelp
#388 [11:07] <LolloPLL> hello
#389 [11:08] * Frwezz [webchat@bd647709.virtua.com.br] has joined #minecrafthelp
#390 [11:08] <Calum> can you help me?
#391 [11:09] <LolloPLL> when i try to access to my minecraft.net account and i press the access button, it becomes grey and it doesent work
#392 [11:09] <LolloPLL> no i cant sorry
#393 [11:09] <LolloPLL> i need help too
#394 [11:09] <Calum> are you staff?
#395 [11:09] <Calum> or...
#396 [11:10] <LolloPLL> no
#397 [11:10] * Looney [webchat@99-88-56-120.lightspeed.snantx.sbcglobal.net] has joined #minecrafthelp
#398 [11:10] <Calum> whos satff
#399 [11:11] <LolloPLL> can someone help me?
#400 [11:11] <Calum> thers no staff
#401 [11:12] <LolloPLL> damn
#402 [11:12] * Michelin15 [webchat@ip4da7976a.direct-adsl.nl] has joined #minecrafthelp
#403 [11:13] <Michelin15> I bought a new computer and installes Minecraft. But when I try to start the game I get an error "java.lang.IllegalStateException". Can you maybe help?
#404 [11:13] <LolloPLL> goddamn we all here are waiting for help cause this game sucks
#405 [11:13] <Absol> LolloPLL: Please keep it civil
#406 [11:13] <Frwezz> Hello, please I need help. I bought my license to play the game in 2012 and I didn't play for a long time. So now I can't connect, but I have some informations about the account in my e-mail. Last month I've send an email to Mojang But nobody send me a reply.
#407 [11:14] <LolloPLL> sry
#408 [11:14] <Calum> whos Absol
#409 [11:14] <LolloPLL> dunno
#410 [11:15] * LolloPLL [webchat@dynamic-adsl-94-34-168-21.clienti.tiscali.it] has quit. (Quit: webchat.esper.net)
#411 [11:15] <Calum> can we just get some help jesus
#412 [11:16] <Calum> This service is trash
#413 [11:16] <Calum> for the most popular game right now
#414 [11:17] * Looney [webchat@99-88-56-120.lightspeed.snantx.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#415 [11:18] <Calum> just help us how hard is it
#416 [11:20] <Michelin15> Maybe they are bussy with something ells
#417 [11:20] * bayu [webchat@36.81.157.162] has joined #minecrafthelp
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#420 [11:30] <Frwezz> Hello, please I need help. I bought my license to play the game in 2012 and I didn't play for a long time. So now I can't connect, but I have some informations about the account in my e-mail. Last month I've send an email to Mojang But nobody send me a reply.
#421 [11:31] * Michelin151 [webchat@ip4da7976a.direct-adsl.nl] has joined #minecrafthelp
#422 [11:31] * Michelin151 [webchat@ip4da7976a.direct-adsl.nl] has quit. (Client Quit)
#423 [11:32] * Leo [webchat@2-249-106-26-no266.tbcn.telia.com] has joined #minecrafthelp
#424 [11:32] <Leo> hello
#425 [11:32] <Leo> I need help with migrating my minecraft account
#426 [11:32] <Leo> I had an account called linnea045, which I had a long time ago
#427 [11:32] * Ckochale [webchat@191-127-1-41.bam.movistar.cl] has joined #minecrafthelp
#428 [11:32] <Leo> my dad paid for it and I haven't visited it in a long time
#429 [11:33] <Leo> but now I want to play some minecraft and the migration isn't working
#430 [11:33] <Leo> I know what the password was and what the username was
#431 [11:33] <Leo> I know what email was used
#432 [11:33] <Leo> but I still can't migrate the account
#433 [11:33] <Leo> help?
#434 [11:34] <Michelin15> There is nobody here to help
#435 [11:35] <Leo> ah man
#436 [11:35] * Ckochale [webchat@191-127-1-41.bam.movistar.cl] has quit. (Client Quit)
#437 [11:36] <nate> This isn't really an official support channel, as the topic notes it's a community room
#438 [11:36] <nate> any account stuff you'll need to file a ticket with them on the site
#439 [11:37] <Frwezz> Leo, I think myproblem is the same tat your
#440 [11:37] * DarkShadow117 [webchat@93-44-184-232.ip98.fastwebnet.it] has joined #minecrafthelp
#441 [11:40] * Calum [webchat@cpc86423-seve24-2-0-cust902.13-3.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#442 [11:41] <DarkShadow117> non riesco loggarmi e quindi a giocare sul pc con minecraft java acquistato ieri sera
#443 [11:42] * Leo [webchat@2-249-106-26-no266.tbcn.telia.com] has quit. (Quit: webchat.esper.net)
#444 [11:45] <Michelin15> English?
#445 [11:45] <DarkShadow117> a little
#446 [11:45] <DarkShadow117> i'm italian
#447 [11:48] <DarkShadow117> I can't log in and then play on the PC with minecraft java bought last night, while if I log in on the smartphone it works
#448 [11:48] * AfterDragon291 [webchat@165.81-166-240.customer.lyse.net] has joined #minecrafthelp
#449 [11:49] <AfterDragon291> I changed my minecraft username and now I can`t join any servers
#450 [11:50] * AfterDragon291 [webchat@165.81-166-240.customer.lyse.net] has quit. (Client Quit)
#451 [11:51] * Dominik [webchat@p54B3CDEF.dip0.t-ipconnect.de] has joined #minecrafthelp
#452 [11:52] <Dominik> Hello i have send a Email to Mojang but i havent got an answer how long does it take
#453 [11:53] <Dominik> Email send was on saturday läßt week and on Monday
#454 [11:56] <Dominik> It's about a Account deletion request that i decided do i might get tomorrow a answer?
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#460 [12:04] * help_me [webchat@45.64.161.47] has joined #minecrafthelp
#461 [12:04] <help_me> hey
#462 [12:04] <help_me> i cannot log in to my minecraft account from this pc
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#469 [12:10] * urielsalis is now known as Guest96247
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#471 [12:10] * Guest96247 is now known as urielsalis
#472 [12:10] * Capfan67 is now known as Guest34549
#473 [12:12] * Michelin15 [webchat@ip4da7976a.direct-adsl.nl] has quit. (Quit: webchat.esper.net)
#474 [12:18] * help_me [webchat@45.64.161.47] has quit. (Quit: webchat.esper.net)
#475 [12:28] * barbara [webchat@cpc115198-nmal23-2-0-cust197.19-2.cable.virginm.net] has joined #minecrafthelp
#476 [12:28] <barbara> hi
#477 [12:28] * JamTheBunny [webchat@n241-180.mtholyoke.edu] has joined #minecrafthelp
#478 [12:29] <barbara> so whenever i try to log into my account in mojang nothing happens
#479 [12:29] <JamTheBunny> same here
#480 [12:29] <JamTheBunny> I can't even click log in
#481 [12:29] <barbara> same
#482 [12:30] <JamTheBunny> is this a bug?
#483 [12:30] <barbara> i dunnu in not mojang
#484 [12:30] <JamTheBunny> the thing is I've played minecraft on this same comp so idk
#485 [12:31] <barbara> im trying to buy minecraft
#486 [12:31] <JamTheBunny> yeahhhhhhhhhhhhhhh
#487 [12:31] <JamTheBunny> sameeeee
#488 [12:31] <JamTheBunny> I was using someone's account before
#489 [12:31] <barbara> god ive been trying since yesterday
#490 [12:31] <JamTheBunny> I've been trying to log on for the past 4 days
#491 [12:32] <barbara> oh dear
#492 [12:32] <JamTheBunny> Ive made 3 different accounts
#493 [12:32] <barbara> same
#494 [12:32] <JamTheBunny> downloaded new browsers
#495 [12:32] <JamTheBunny> reset password
#496 [12:32] <barbara> ive changed my pas to
#497 [12:32] <JamTheBunny> deleted and redownloaded
#498 [12:32] <JamTheBunny> so,...
#499 [12:32] <barbara> god its so anyoing
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#501 [12:35] * woxlno [webchat@cm-84.212.210.145.getinternet.no] has joined #minecrafthelp
#502 [12:37] <woxlno> Cant log in my.minecraft.net nor the Mincraft launcher. When I enter my creentials and push log in i get: Invalid email or password
#503 [12:37] <woxlno> If your account was created after November 2012 or if it has been migrated, use your email. Otherwise use your username.
#504 [12:38] * Erik [webchat@2.199.203.62.dynamic.wline.res.cust.swisscom.ch] has quit. (Quit: webchat.esper.net)
#505 [12:44] * KookiesAndKream [webchat@cpc128432-folk3-2-0-cust221.know.cable.virginm.net] has joined #minecrafthelp
#506 [12:45] <KookiesAndKream> I've purchased the game already however when I log into my account it says I have to purchase the game again. If anyone can help it would be greatly appreciated
#507 [12:45] * Anthony [webchat@cpc115198-nmal23-2-0-cust197.19-2.cable.virginm.net] has joined #minecrafthelp
#508 [12:45] <Anthony> Hey
#509 [12:46] * KoallaYT [webchat@138-117-145-32.infomixbr.net.br] has joined #minecrafthelp
#510 [12:46] * Frwezz [webchat@bd647709.virtua.com.br] has joined #minecrafthelp
#511 [12:46] <KoallaYT> Olá, gostaria de saber se a criação de add-ons do Minecraft Partner são texturas de blocos ou são objetos criados pelos jogadores, ou seja, se eu criar um add-on de um carro por exemplo, eu devo substituir a textura desse carro em um bloco ou ele fica criado como um novo item?
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#513 [12:46] <KoallaYT> Hello, I would like to know if the creation of Minecraft Partner's add-ons of Minecraft are blocks textures or are objects created by the players, ie if I create an add-on of a car for example, I must replace the texture of that car in a block or it gets created with A new item?
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#515 [12:49] * Anthony [webchat@cpc115198-nmal23-2-0-cust197.19-2.cable.virginm.net] has joined #minecrafthelp
#516 [12:49] <Anthony> hi
#517 [12:50] * Frwezz [webchat@bd647709.virtua.com.br] has quit. (Client Quit)
#518 [12:50] <Anthony> i cant log into mojang
#519 [12:52] * Anthony [webchat@cpc115198-nmal23-2-0-cust197.19-2.cable.virginm.net] has quit. (Client Quit)
#520 [12:52] * KoallaYT [webchat@138-117-145-32.infomixbr.net.br] has quit. (Quit: webchat.esper.net)
#521 [12:53] * Blu [webchat@ip72-196-112-155.ga.at.cox.net] has joined #minecrafthelp
#522 [12:54] <Blu> Can i get help logging in? it keeps saying invalid email or password but they are both correct
#523 [13:04] * riku [webchat@dsl-jklbng12-54fbc5-8.dhcp.inet.fi] has joined #minecrafthelp
#524 [13:04] <riku> hello
#525 [13:04] * Andy [webchat@host86-158-129-6.range86-158.btcentralplus.com] has joined #minecrafthelp
#526 [13:04] <Andy> hi i was just wondering how i get a realm on Xbox one edition
#527 [13:05] <riku> can i play minecraft with my old purched account?
#528 [13:05] <urielsalis> riku, what do you mean?
#529 [13:05] <urielsalis> Andy, you dont have the bedrock edition?
#530 [13:06] * infanymous [webchat@ip-7-16.gemini.net.pl] has joined #minecrafthelp
#531 [13:06] <Andy> is that on xbox marketplace?
#532 [13:06] * JamTheBunny [webchat@n241-180.mtholyoke.edu] has quit. (Quit: webchat.esper.net)
#533 [13:06] <urielsalis> Andy, you should have gotten the update
#534 [13:06] <Andy> i have had an update yeah
#535 [13:06] <urielsalis> Andy, The Xbox One edition doesnt exist anymore, it was replaced by Bedrock
#536 [13:07] <infanymous> hello guys, I'm really confused about the "natural regeneration" world option and I would appreciate your help
#537 [13:07] <urielsalis> infanymous, setting it to OFF will stop your health from regenerating naturally from food
#538 [13:07] <urielsalis> infanymous, its used in "ultra hardcore" maps
#539 [13:08] <infanymous> urielsalis and setting it ON will make my hunger bar full for all the time?
#540 [13:08] * Tom [webchat@pool-96-242-242-68.nwrknj.fios.verizon.net] has joined #minecrafthelp
#541 [13:08] <urielsalis> infanymous, nope, it will only allow you to regen health when you have a full hunger bar
#542 [13:08] <riku> im trying to get back to play minecraft and last time i played it was like 2013...
#543 [13:08] <urielsalis> infanymous, the hunger bar always full happens when you play in peaceful mode
#544 [13:08] <Andy> so i have 2 minecrafts on my xbox at the moment and none of them say anything about realms
#545 [13:08] <urielsalis> riku, do you remember your username?
#546 [13:08] <riku> herraameeba
#547 [13:09] <urielsalis> Andy, one of them should be called "Minecraft"
#548 [13:09] <riku> oh sotty
#549 [13:09] <Tom> I used to play minecraft a long time ago and I dont have access to the email the account is registered to anymore
#550 [13:09] <urielsalis> ??> Tom account/send-email
#551 [13:09] <Mightyena> Tom: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#552 [13:09] <Mightyena> Tom: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#553 [13:09] <infanymous> urielsalis Woah, I will double check it and either come back and apologize for stupid question or for more insight into this because I think that my hunger bar stays full when I have this option set to ON (survival mode)
#554 [13:09] <Andy> yeah i have that one urielsalis and thats the one i am playing on but nothing about realms on it just my worlds friends and servers i was looking for my own realm
#555 [13:10] <urielsalis> infanymous, hunger takes a bit to go down once you start the game
#556 [13:10] <Tom> I saw they said theyre replying to cases from July, any chance i can speed this process up?
#557 [13:10] <urielsalis> Andy, I think they are shown under servers when you own one
#558 [13:10] <urielsalis> Andy, https://www.minecraft.net/en-us/realms/
#559 [13:10] * teamomamita2 [webchat@client-200.121.215.26.speedy.net.pe] has joined #minecrafthelp
#560 [13:10] <urielsalis> Tom, sorry, only Mojang can help with account issues
#561 [13:11] <Tom> ahh okay thanks
#562 [13:12] <teamomamita2> I need help
#563 [13:12] <teamomamita2> they changed my account name without my concentration
#564 [13:12] <urielsalis> ??> teamomamita2 account/send-email
#565 [13:12] <Mightyena> teamomamita2: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#566 [13:12] <Mightyena> teamomamita2: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#567 [13:14] <Andy> so i loaded up windows 10 version and i have the realm there but it doesnt show on xbox console does xbox console have realms?
#568 [13:14] <urielsalis> If you have the better together update, yes
#569 [13:15] <Andy> and how do i get this update sorry to be a pain
#570 [13:15] <urielsalis> You should have gotten it automatically
#571 [13:15] <urielsalis> see if there are any updates in the store
#572 [13:16] <urielsalis> And make sure you are logged in with your microsoft account
#573 [13:16] <urielsalis> and in the correct game if you see 2 of them
#574 [13:16] <infanymous> urielsalis, aaaand you were totally right. I don't know how my hunger bar stayed on the same level for that long, but it does indeed deplete when natural regeneration is set to ON. As I said, my apologies for a dumb question, and have a nice day mister! :)
#575 [13:16] <Andy> i have "minecraft" and Minecraft xbox one edition
#576 [13:16] <Andy> i was using "minecraft"
#577 [13:16] <urielsalis> Wait
#578 [13:17] <urielsalis> do you have a xbox one S or xbox one X?
#579 [13:17] <urielsalis> or a normal xbox one?
#580 [13:17] * infanymous [webchat@ip-7-16.gemini.net.pl] has quit. (Quit: webchat.esper.net)
#581 [13:17] <Andy> xbox one x
#582 [13:17] <urielsalis> and you are connected to xbox live?
#583 [13:17] <Andy> correct
#584 [13:18] <urielsalis> From the FAQ: "Only if you are playing on Xbox One S or Xbox One X. Xbox Live Gold is required for all multiplayer services on the Xbox One, no matter what console game you are playing. Xbox Live Gold is a paid service and is not required to access Realms on mobile or Windows 10. You only need to sign up to Xbox Live, which is free to use.
#585 [13:18] <urielsalis> Minecraft Java Edition does not require Xbox Live at all. A Nintendo Switch Online subscription is required for playing multiplayer on Nintendo Switch, this includes Realms."
#586 [13:18] <urielsalis> You have Xbox Live Gold?
#587 [13:18] <Andy> i do have gold yeah
#588 [13:19] <urielsalis> Which of the two logos in https://support.xbox.com/en-US/games/game-titles/minecraft-better-together-update are you seeing?
#589 [13:19] <urielsalis> the one that says Minecraft: Xbox one edition or Minecraft?
#590 [13:20] <riku> i can only play the demo version?
#591 [13:20] <Andy> minecraft one on the right is what i am using
#592 [13:20] <riku> whyyy??? :(
#593 [13:20] <urielsalis> riku, did you migrate your account?
#594 [13:20] <riku> yes
#595 [13:21] <urielsalis> riku, and you are logging in with your email?
#596 [13:21] <riku> but it is lost somehow...
#597 [13:21] <urielsalis> Andy, contact Xbox support
#598 [13:21] <riku> yes
#599 [13:21] <urielsalis> riku, can you try resetting the password?
#600 [13:21] <urielsalis> riku, tell me if you get the email
#601 [13:21] <Andy> i will do buddy thanks for your help
#602 [13:22] <riku> yeah i can get to my account but it says i dont have the game
#603 [13:23] <urielsalis> ??> riku account/send-email
#604 [13:23] <Mightyena> riku: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#605 [13:23] <Mightyena> riku: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#606 [13:23] * riku [webchat@dsl-jklbng12-54fbc5-8.dhcp.inet.fi] has quit. (Quit: webchat.esper.net)
#607 [13:24] * Andy [webchat@host86-158-129-6.range86-158.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#608 [13:27] * Valentijn [webchat@ip-213-127-81-35.ip.prioritytelecom.net] has joined #minecrafthelp
#609 [13:28] <Valentijn> Can someone pls help me my brother bought minecraft 3 days ago and we doenl;oaded it (java) but the launcher wont open. what can i do to this problem?
#610 [13:31] <urielsalis> Valentijn, what is the username?
#611 [13:31] <Valentijn> Apelcitroen (its adutch name)
#612 [13:31] <Valentijn> Appelcitroen*
#613 [13:32] <urielsalis> Valentijn, where did you download the launcher from?
#614 [13:32] <Valentijn> the official website
#615 [13:32] <urielsalis> Valentijn, what happens when you try opening the launcher?
#616 [13:33] <Valentijn> the screen turns black and then nothing
#617 [13:33] <urielsalis> ??> Valentijn tools/hjt
#618 [13:33] <Mightyena> Valentijn: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#619 [13:33] <Mightyena> Valentijn: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#620 [13:34] <Valentijn> ok
#621 [13:51] <Valentijn> https://paste.ubuntu.com/p/T3JTbnTYcc/
#622 [13:51] <Valentijn> is this ok?
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#624 [13:53] * halfling_paladin [webchat@71-88-212-21.dhcp.kgpt.tn.charter.com] has joined #minecrafthelp
#625 [13:53] <halfling_paladin> cannot sign into account. I know answers, but i have them spelled incorrectly or something. Recovery email has been terminated for non-use. What else can I try?
#626 [13:54] <Valentijn> https://paste.ubuntu.com/p/T3JTbnTYcc/
#627 [13:54] <Valentijn> is this ok?
#628 [13:55] <urielsalis> ??> Valentijn av/mcafee
#629 [13:55] <Mightyena> Valentijn: Intel Security (formerly McAfee) is a terrible virus protection solution, known to cause all sorts of connection problems, and was even abandoned by its creator John McAfee.
#630 [13:55] <Mightyena> Valentijn: We recommend Malwarebytes as your antivirus; see ?? av/malwarebytes for more information.
#631 [13:55] <urielsalis> ??> Valentijn av/mcafee/uninstall
#632 [13:55] <Mightyena> Valentijn: To completely uninstall McAfee products, download and run the MCPR Tool found under Step 2 here: https://service.mcafee.com/FAQDocument.aspx?id=TS101331
#633 [13:55] <urielsalis> ??> halfling_paladin account/send-email
#634 [13:55] <Mightyena> halfling_paladin: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#635 [13:55] <Mightyena> halfling_paladin: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#636 [13:55] <halfling_paladin> where do i find the transaction ID? I bought the game as beta like... 10 years ago
#637 [13:57] * JackzarXD [webchat@tm.213.143.90.233.et.static.telemach.net] has joined #minecrafthelp
#638 [13:57] <urielsalis> ??> halfling_paladin account/trans-id
#639 [13:57] <Mightyena> halfling_paladin: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#640 [13:58] <JackzarXD> I have an error on minecraft.net When i try to login, the login button wouldnt want me to click it and it doesnt work when you press enter. What do i do?
#641 [13:58] <halfling_paladin> This doesn't help. As stated before, the recovery email address was terminated by gmail.
#642 [13:58] <urielsalis> ??> JackzarXD tools/hjt
#643 [13:58] <Mightyena> JackzarXD: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#644 [13:58] <Mightyena> JackzarXD: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#645 [13:59] <urielsalis> halfling_paladin there are other options in that article without having access to the email
#646 [13:59] * jrid [webchat@c-73-101-192-106.hsd1.pa.comcast.net] has joined #minecrafthelp
#647 [13:59] <jrid> hello
#648 [13:59] <jrid> i bought the wrong minecraft
#649 [14:00] <halfling_paladin> yeah uh, the alternative requires I kept track of date of purchase and card number from 10+ years ago?
#650 [14:00] <Valentijn> Mightyena but i have mcaffee as well and my minecraft works just fine
#651 [14:00] <Valentijn> Mightyena but i have mcaffee as well and my minecraft works just fine
#652 [14:01] * jrid [webchat@c-73-101-192-106.hsd1.pa.comcast.net] has left #minecrafthelp
#653 [14:02] <JackzarXD> https://paste.ubuntu.com/p/VkHnHnXw6Q/
#654 [14:02] <JackzarXD> here is my ling
#655 [14:02] <JackzarXD> link'
#656 [14:02] <urielsalis> Valentijn, whos dxdiag you provided?
#657 [14:02] <Valentijn> Mightyena but i have mcaffee as well and my minecraft works just fine
#658 [14:02] <urielsalis> ??> JackzarXD av/adwcleaner
#659 [14:02] <Mightyena> JackzarXD: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#660 [14:02] <Mightyena> JackzarXD: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#661 [14:02] <Valentijn> what do you mean?
#662 [14:03] <urielsalis> Valentijnare you the user having the issue or you are helping someone else?
#663 [14:03] <Valentijn> i am helping someone else
#664 [14:03] <Valentijn> but i did that hijack thing on his computer
#665 [14:04] <urielsalis> Valentijn tell that person to come here
#666 [14:04] <Valentijn> ok
#667 [14:04] <JackzarXD> the login button works now thank you!
#668 [14:05] * FIashed [webchat@s559400fe.adsl.online.nl] has joined #minecrafthelp
#669 [14:05] * staileladden [webchat@164.79-160-207.customer.lyse.net] has joined #minecrafthelp
#670 [14:05] <FIashed> Can someone help me ?
#671 [14:05] * test11111 [webchat@ip52-70-208-87.adsl2.static.versatel.nl] has joined #minecrafthelp
#672 [14:05] <test11111> hello
#673 [14:05] <FIashed> Hello
#674 [14:05] <test11111> having a problem with logging into minecraft
#675 [14:05] <staileladden> just downloaded the game and when i press play and it loads 90% it crashes,,,, any1 that can help
#676 [14:06] * Valentijn2 [webchat@ip-213-127-81-35.ip.prioritytelecom.net] has joined #minecrafthelp
#677 [14:06] * test11111 [webchat@ip52-70-208-87.adsl2.static.versatel.nl] has quit. (Client Quit)
#678 [14:06] <Valentijn2> hello i am now on my bro's laptop
#679 [14:06] * JackzarXD [webchat@tm.213.143.90.233.et.static.telemach.net] has quit. (Quit: webchat.esper.net)
#680 [14:07] <urielsalis> staileladden, what does it say when it crashes?
#681 [14:07] <urielsalis> Valentijn2 follow the instructions to uninstall mcafee
#682 [14:07] * test11111 [webchat@ip52-70-208-87.adsl2.static.versatel.nl] has joined #minecrafthelp
#683 [14:07] <FIashed> can someone please help me
#684 [14:07] <staileladden> it just says "unexpected error, we are sorry"
#685 [14:07] <test11111> ok so my internet is pretty bad
#686 [14:07] <test11111> so I might have to refresh sometimes
#687 [14:07] <test11111> but yeah I can't log in
#688 [14:07] <urielsalis> Flashed, with?
#689 [14:07] <FIashed> Can we talk on discord? \
#690 [14:07] <urielsalis> test11111, what happens when you try?
#691 [14:07] <staileladden> tried reinstalling and restarting computer
#692 [14:07] <Valentijn> urielsalis do you mean on his pc or just next to me?
#693 [14:07] <FIashed> I think my account is locked or something
#694 [14:07] <test11111> invalid username or password
#695 [14:07] <urielsalis> Flashed, which discord?
#696 [14:08] <FIashed> Cant reset my password also dont get an email
#697 [14:08] <urielsalis> ??> test11111 tools/hjt
#698 [14:08] <Mightyena> test11111: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#699 [14:08] <Mightyena> test11111: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#700 [14:08] <urielsalis> ??> Flashed account/send-email
#701 [14:08] <Mightyena> Flashed: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#702 [14:08] <Mightyena> Flashed: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#703 [14:08] <urielsalis> Valentijn in the PC having the issue
#704 [14:08] <Valentijn> ok
#705 [14:08] * FIashed [webchat@s559400fe.adsl.online.nl] has quit. (Client Quit)
#706 [14:08] <Valentijn2> hey here i am
#707 [14:09] <test11111> no install required?
#708 [14:09] <urielsalis> test11111 no
#709 [14:09] <staileladden> so?
#710 [14:09] <Valentijn2> what do i have 2 do now
#711 [14:09] <urielsalis> ??> staileladden launcher/log
#712 [14:09] <Mightyena> staileladden: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#713 [14:10] <urielsalis> ??> Valentijn2 av/mcafee
#714 [14:10] <Mightyena> Valentijn2: Intel Security (formerly McAfee) is a terrible virus protection solution, known to cause all sorts of connection problems, and was even abandoned by its creator John McAfee.
#715 [14:10] <Mightyena> Valentijn2: We recommend Malwarebytes as your antivirus; see ?? av/malwarebytes for more information.
#716 [14:10] <urielsalis> ??> Valentijn2 av/mcafee/uninstall
#717 [14:10] <Mightyena> Valentijn2: To completely uninstall McAfee products, download and run the MCPR Tool found under Step 2 here: https://service.mcafee.com/FAQDocument.aspx?id=TS101331
#718 [14:10] <test11111> ok so how do I cancel it
#719 [14:10] <test11111> cuz I accidentially opened it witohut administrator
#720 [14:10] <test11111> and when I do it says it's already running
#721 [14:10] <urielsalis> test11111 restart your pc
#722 [14:11] <test11111> can't close it?
#723 [14:11] * Valentijn2 [webchat@ip-213-127-81-35.ip.prioritytelecom.net] has quit. (Quit: webchat.esper.net)
#724 [14:15] * Valentijn2 [webchat@ip-213-127-81-35.ip.prioritytelecom.net] has joined #minecrafthelp
#725 [14:15] <Valentijn2> i deleted it but i still doesn't work
#726 [14:16] <staileladden> https://paste.ubuntu.com/p/7vRKjsPcrS/
#727 [14:16] <staileladden> so it does not show why it crashes in the log,.
#728 [14:16] <staileladden> does just say "does not respond"
#729 [14:16] * test11111 [webchat@ip52-70-208-87.adsl2.static.versatel.nl] has joined #minecrafthelp
#730 [14:16] <test11111> ok just rebooted my pc and did the scan but what should I do now
#731 [14:17] <test11111> can't view the post anymore
#732 [14:17] <urielsalis> ??> Valentijn2 tools/hjt
#733 [14:17] <Mightyena> Valentijn2: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#734 [14:17] <Mightyena> Valentijn2: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#735 [14:17] <Valentijn2> i already did that
#736 [14:17] <urielsalis> ??> staileladden av/adwcleaner
#737 [14:17] <Mightyena> staileladden: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#738 [14:17] <Mightyena> staileladden: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#739 [14:17] <urielsalis> Valentijn2 do it again please
#740 [14:17] <test11111> also there were 2 errors in the scan
#741 [14:17] <test11111> https://paste.ubuntu.com/p/ZRCNhkJPKS/
#742 [14:17] <urielsalis> ??> test11111 tools/hjt
#743 [14:17] <Mightyena> test11111: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#744 [14:17] <Mightyena> test11111: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.