#MinecraftHelp > 2019-09-19
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#6 [20:41] <Alex9> Hello, Im trying to regain access to my old minecraft account.
#7 [20:42] <danny> Hello, my friend is renting a server and we decided to restart it. I left the server and exited the game and now I get the error message (500) can't connect to realm: pc.realms.minecraft.net
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#12 [21:00] <Family> Hey guys, so I haven't played minecraft in many many years. I'm trying to log into the account that I used to use so I can download the game on my new computer. I'm not sure what my password is, and when I try to reset my password I'm not getting an email. It's possible I never converted to a Mojang account, but you need the password in order to do
#13 [21:00] <Family> that. I have my old username, the email the account is/was attached to, and the transaction ID. What can I do?
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#16 [22:17] <perso> hey
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#19 [22:46] <FiveSheep> Is there any way to close an unresolved case?
#20 [22:48] * Tinybit [webchat@172.58.99.181] has joined #minecrafthelp
#21 [22:49] <Tinybit> my minecraft will not start. i have read the first error in the log which reads"Failed to determine configuration file size: The system cannot find the file specified."
#22 [22:50] <Tinybit> how can i get minecraft to work for me again?
#23 [22:55] * xIILuCiFeRIIx77 [webchat@152.174.19.79] has joined #minecrafthelp
#24 [22:56] <xIILuCiFeRIIx77> tengo problemas para ingresar al marketplace en minecraft for windows 10
#25 [22:58] <xIILuCiFeRIIx77> no se puede conectar con marketplace. compruebe su conexion de internet.?
#26 [22:59] <xIILuCiFeRIIx77> I'm having trouble entering the market in minecraft for windows 10
#27 [22:59] <xIILuCiFeRIIx77> Cannot connect to marketplace. Check your internet connection.
#28 [23:00] * GriffPrice35 [webchat@c-73-101-193-205.hsd1.pa.comcast.net] has joined #minecrafthelp
#29 [23:00] <xIILuCiFeRIIx77> hello
#30 [23:00] <xIILuCiFeRIIx77> I'm having trouble entering the market in minecraft for windows 10
#31 [23:00] <GriffPrice35> hi!
#32 [23:00] <xIILuCiFeRIIx77> Cannot connect to marketplace. Check your internet connection.
#33 [23:01] <GriffPrice35> i think it's just updating, try again tomorrow and it should be fixed
#34 [23:02] <xIILuCiFeRIIx77> but at the time of creating a game my friend cannot connect, since there is no connection to the world
#35 [23:02] * GriffPrice35 [webchat@c-73-101-193-205.hsd1.pa.comcast.net] has quit. (Client Quit)
#36 [23:03] <xIILuCiFeRIIx77> but at the time of creating a game my friend cannot connect, since there is no connection to the world
#37 [23:03] <xIILuCiFeRIIx77> but at the time of creating a game my friend cannot connect, since there is no connection to the world
#38 [23:03] <xIILuCiFeRIIx77> but at the time of creating a game my friend cannot connect, since there is no connection to the world
#39 [23:03] <xIILuCiFeRIIx77> but at the time of creating a game my friend cannot connect, since there is no connection to the world
#40 [23:03] * Absol kicked xIILuCiFeRIIx77 from #minecrafthelp (Reason: IILuCiFeRIIx77 :Stop spamming)
#41 [23:05] <Tinybit> still in chat
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#43 [23:19] <Boodz> Its been a long time since ive used minecraft... maybe 10 years? And I can't log in to my account, when I ask to reset my password it doesnt send me an email. I imagine I missed the mojang account migration? How do I fix this?
#44 [23:21] * leighroe [webchat@71-88-17-139.dhcp.oxfr.ma.charter.com] has joined #minecrafthelp
#45 [23:22] <leighroe> everytime i make a new world, after 2 days it will not open.
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#55 [23:38] * kennybenny [webchat@c-76-27-53-228.hsd1.ut.comcast.net] has joined #minecrafthelp
#56 [23:38] <kennybenny> How Do I get RTX Minecraft
#57 [23:38] * Lord_of_Life [~Lord@77.28.121.21] has quit. (Ping timeout: 190 seconds)
#58 [23:40] <kennybenny> hello?
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#62 [23:53] <kaaamg> I think my minecraft account was migrated to a different email that isn't mine. What can i do i already submitted a ticket but its been 2 weeks?
#63 [23:56] * EmberFox24 [webchat@47-217-140-84.msk1cmtc01.res.dyn.suddenlink.net] has joined #minecrafthelp
#64 [23:57] <EmberFox24> Can you help me log into my account?