#1 [00:01] <mysteriouslyMythical> Can anyone see this? Absol
#2 [00:03] * Keith [webchat@99-97-25-246.lightspeed.rcsntx.sbcglobal.net] has joined #minecrafthelp
#3 [00:03] <Keith> Anyone else have trouble updating to 1.15?
#4 [00:04] <Keith> I have 5 different versions of Minecraft on three computers and can't get the Bee update.
#5 [00:15] * iambecomeunderdone [webchat@24-159-37-124.static.kgpt.tn.charter.com] has joined #minecrafthelp
#6 [00:16] <iambecomeunderdone> pretty much everything dealing with my account has been cut off, and I don't have a means to the transaction code. what should I do? i'm still able to play, but i can't change my username (which is still my real name).
#7 [00:16] <iambecomeunderdone> i was gifted the account in 2012
#8 [00:17] <iambecomeunderdone> just looking for advice
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#13 [02:04] * sybtle [webchat@104-184-108-131.lightspeed.lbcktx.sbcglobal.net] has joined #minecrafthelp
#14 [02:05] <sybtle> Hello! I am trying to cancel a current payment in place for Minecraft in order to purchase a game key through Amazon, as the Mojang website has not worked for me, for various different payment methods, on two separate accounts for over a week now. Instead it seems I must resort to a hard key, which is fine, except I have a payment in place that I'm
#15 [02:05] * Lord_of_Life [~Lord@77.28.122.6] has quit. (Read error: Connection reset by peer)
#16 [02:05] <sybtle> not sure how I set. I would like to cancel it, but it is giving me an error message asking me to contact customer support. Please help me, I just want to play Minecraft with my girlfriend.
#17 [02:06] <sybtle> Hello! I am trying to cancel a current payment in place for Minecraft in order to purchase a game key through Amazon, as the Mojang website has not worked for me, for various different payment methods, on two separate accounts for over a week now. Instead it seems I must resort to a hard key, which is fine, except I have a payment in place that I'm
#18 [02:06] <sybtle> not sure how I set. I would like to cancel it, but it is giving me an error message asking me to contact customer support. Please help me, I just want to play Minecraft with my girlfriend.
#19 [02:06] * sybtle [webchat@104-184-108-131.lightspeed.lbcktx.sbcglobal.net] has quit. (Client Quit)
#20 [02:12] * Lord_of_Life [~Lord@77.28.122.6] has joined #minecrafthelp
#21 [03:28] <Greymagic27> Keith, Hey. Are you using the latest snapshot?
#22 [03:39] * mysteriouslyMythical [webchat@CPEac202e7cce13-CMac202e7cce10.cpe.net.cable.rogers.com] has quit. (Quit: webchat.esper.net)
#23 [04:21] * Garbage [webchat@cpc137318-soli7-2-0-cust147.19-1.cable.virginm.net] has joined #minecrafthelp
#24 [04:22] <Garbage> How can i recover my transaction ID if none of the stuff listed on the help page works for me?
#25 [04:23] <Greymagic27> Garbage, Are you talking about this page? https://help.mojang.com/customer/portal/articles/361380
#26 [04:23] <Garbage> Yeah
#27 [04:23] <Greymagic27> Garbage, Do you know when you bought the game?
#28 [04:23] <Garbage> I cant remember,
#29 [04:24] <Garbage> Could the fact that I purchase realms regularly for it be used to help recover it??
#30 [04:24] <Greymagic27> Garbage, I'm not sure about that. But you will need to contact mojang with as much information as you can
#31 [04:24] <Greymagic27> ??> Garbage account/send-email
#32 [04:24] <Mightyena> Garbage: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#33 [04:24] <Mightyena> Garbage: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#34 [04:24] <Garbage> thank you
#35 [04:40] * Bubu [webchat@111.65.45.194] has joined #minecrafthelp
#36 [04:41] <Bubu> I heard about getting a free copy of minecraft windows 10 edition when buying java edition. So I bought the java edition, and did not get the windows 10 edition.
#37 [04:42] * Bubu [webchat@111.65.45.194] has quit. (Client Quit)
#38 [04:57] * d_izzard [webchat@S0106f0f24964d7e3.wp.shawcable.net] has joined #minecrafthelp
#39 [04:57] <d_izzard> hey I need help with an account
#40 [05:04] * Gingerbiscuit [webchat@host31-52-35-196.range31-52.btcentralplus.com] has joined #minecrafthelp
#41 [05:04] <Gingerbiscuit> GLFW error 65542; WGL
#42 [05:04] <Gingerbiscuit> the driver does not appear to support openGL
#43 [05:05] <Gingerbiscuit> please be gentle I am not good with techy stuff
#44 [05:06] * quabi [webchat@h5-44-196-111.cust.a3fiber.se] has joined #minecrafthelp
#45 [05:06] <quabi> Hello
#46 [05:09] * DarkNoddy [~mordi@ti0020a400-2810.bb.online.no] has joined #minecrafthelp
#47 [05:11] <d_izzard> hey
#48 [05:11] <d_izzard> so i lost an account due to my email being hacked. it was an old mojang account had it for years. ive contacted support but want to recover that account
#49 [05:21] * Gingerbiscuit [webchat@host31-52-35-196.range31-52.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#50 [05:25] <Greymagic27> Dire, Hey. You'll need to wait for a reply from mojang. Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: https://help.mojang.com/customer/portal/articles/359446
#51 [05:25] <Greymagic27> d_izzard, *
#52 [05:43] * d_izzard [webchat@S0106f0f24964d7e3.wp.shawcable.net] has quit. (Quit: webchat.esper.net)
#53 [06:00] * Manucraft_2006 [webchat@net-93-70-239-82.cust.vodafonedsl.it] has joined #minecrafthelp
#54 [06:01] <Manucraft_2006> my minecraft crash everytime i try to play
#55 [06:01] * pp [webchat@5.56.155.147] has joined #minecrafthelp
#56 [06:01] <Manucraft_2006> ??
#57 [06:02] <pp> can windows 10 get mojang mc for free
#58 [06:02] <Manucraft_2006> no
#59 [06:02] * Manucraft_2006 [webchat@net-93-70-239-82.cust.vodafonedsl.it] has quit. (Client Quit)
#60 [06:07] <Greymagic27> pp, Hey. No, you'll need to buy java edition
#61 [06:13] * PanTruskawka [webchat@etth-95-215-79-230.telesim.com.pl] has joined #minecrafthelp
#62 [06:20] <PanTruskawka> Good morning. I decided to buy Minecraft premium but when I finished registering and was about to enter my profile name, it jumped out that the name was busy. Here I am posting a link that the nick I used earlier on other Minecraft Launchers is busy on Minecraft Premium. https://imgur. com/a/mb5a5KA . The status is available and was used 4 years ag
#63 [06:20] <PanTruskawka> o. Is there any chance I could use it in minecraft premium to buy it?
#64 [06:23] * Jeff_W [webchat@ool-18e4f1d1.dyn.optonline.net] has joined #minecrafthelp
#65 [06:23] <Greymagic27> PanTruskawka, If the name is being used it's being used.
#66 [06:26] <PanTruskawka> Yeah, but his last login was in 2015, and I used a different minecraft
#67 [06:26] <Greymagic27> PanTruskawka, It doesn't matter when the last login was, that account holds the username still
#68 [06:27] <Jeff_W> Good Morning - Here is my dilemma. I bought an Xbox one for my son. The problem is I cannot put any parental controls on it because I set it up wrong. My son is set up as the adult. I have asked many people about fixing this. Here is another question.. If I buy another Xbox, can his Minecraft world and gamer stamp be transfered to another Xbox
#69 [06:27] <Jeff_W> with out screwing up his world and gamer stamp and setting it up making me the parent and my son the child so I can put parental controls on? Thank you!
#70 [06:28] <Greymagic27> See if this helps: https://support.xbox.com/en-GB/my-account/security/manage-app-privacy-settings-xbox-one
#71 [06:28] * D4nitek [webchat@bl8-39-22.dsl.telepac.pt] has joined #minecrafthelp
#72 [06:28] * D4nitek [webchat@bl8-39-22.dsl.telepac.pt] has quit. (Client Quit)
#73 [06:28] <Jeff_W> No good - thanks
#74 [06:29] <Greymagic27> Have you tried contacting microsoft about it?
#75 [06:30] <PanTruskawka> It's just a shame I'd use that nickname and he wouldn't. Well, thank you for your time and for your help.
#76 [06:30] <Greymagic27> PanTruskawka, No problem. Have a nice day!
#77 [06:30] <PanTruskawka> :)
#78 [06:33] * Jeff_W [webchat@ool-18e4f1d1.dyn.optonline.net] has quit. (Quit: webchat.esper.net)
#79 [06:34] * john [webchat@91-165-194-16.subs.proxad.net] has joined #minecrafthelp
#80 [06:34] <john> hi
#81 [06:34] <Greymagic27> john, Hey. What's the issue?
#82 [06:34] <john> someone can help me pls
#83 [06:35] * john is now known as Guest67026
#84 [06:36] <Greymagic27> Guest67026, What's the issue?
#85 [06:36] <Guest67026> I do not remember my name minecraft because I created the account before 2012 and I must migrate but I forget the name of my account
#86 [06:36] <Greymagic27> Guest67026, Look back at old gamelogs, it should display your username
#87 [06:36] <Guest67026> Where ?
#88 [06:37] <Guest67026> It's a new PC and I did not connect with my account on PC
#89 [06:38] * PapaTrotzki [webchat@23-233-39-58.cpe.pppoe.ca] has joined #minecrafthelp
#90 [06:39] <PapaTrotzki> log in issues I have everything plz help
#91 [06:40] <PapaTrotzki> slow tonight or how does this work how long is the wait usually?
#92 [06:40] * Mi_amigo [webchat@5ac16e49.bb.sky.com] has joined #minecrafthelp
#93 [06:41] <Mi_amigo> hi
#94 [06:41] <PapaTrotzki> hello
#95 [06:42] <Mi_amigo> SO i have a queston i have minecraft for ipad and xbox would i be able to use the account i log in on them for the pc version or do i have to pay for a new one?
#96 [06:43] <PapaTrotzki> not a helper here I have a question as well but for the PC is it bedrock or java edition?
#97 [06:43] <Mi_amigo> i think java
#98 [06:43] <PapaTrotzki> is it through the Microsoft store or from Minecraft.net?
#99 [06:44] <Mi_amigo> i got mine from the offical minecraft website and thats java
#100 [06:45] <PapaTrotzki> okay so I'd try to log in if that doesn't work on the Mojang website when you log in it gives you a voucher code for bedrock edition if you use that and install bedrock edition on the PC you should be able to play on the Xbox using your account info for Ipad you have to pay
#101 [06:46] <Mi_amigo> the thing is i got told i need to pay again for the account to work on pc they havnt really helped me
#102 [06:48] <PapaTrotzki> yeah Mojang support is terrible I've been trying to get a fix for over a day
#103 [06:48] <Mi_amigo> on xbox i have my xbox account which is used for my ipad but i paid for both apps just to log in with the email i want to know if i need ti pay again to log onto the email for pc version as i downloaded the minecraft instiallation app
#104 [06:48] <Mi_amigo> iv been looking for an answer for weeks
#105 [06:50] <PapaTrotzki> yeah I just started spamming Microsoft support since they own Mojang they won't help you but they will try harder to put restrictions on Mojang support system
#106 [06:50] <PapaTrotzki> you should be able to use the same email for it
#107 [06:51] <Mi_amigo> its annoying like every other games their contact system is amazing even if you email but mojang its completely different and the answer i will probably get is pay for a new account or something
#108 [06:51] <PapaTrotzki> yup
#109 [06:52] <PapaTrotzki> to which I'll go to Microsoft support and continuously complain and spam until they fix it
#110 [06:52] <Mi_amigo> iv tried it and its not working and i even tryed the create new account but that thing you have to pay like im broke
#111 [06:52] <PapaTrotzki> I'm broke as well
#112 [06:53] <Mi_amigo> literally i have no money to pay for an account for £17 they think money can come from trees like its over priced if you think for a game you should be able to buy it on xbox or some other station and use that log in on all minecraft stations without having to pay again and again
#113 [06:54] <PapaTrotzki> yup
#114 [06:55] <PapaTrotzki> I live in Canada it's 35 for me
#115 [06:55] <Mi_amigo> i live in the uk which it is 17 pounds
#116 [06:55] <PapaTrotzki> I was told though Microsoft was gonna enforce a complete overhaul of the Mojang support system
#117 [06:59] * pp [webchat@5.56.155.147] has quit. (Quit: webchat.esper.net)
#118 [06:59] <PapaTrotzki> hey can someone help me?
#119 [07:01] * Dayvb [webchat@host86-165-114-173.range86-165.btcentralplus.com] has joined #minecrafthelp
#120 [07:01] <PapaTrotzki> hello
#121 [07:01] <Mi_amigo> hi
#122 [07:01] <Dayvb> Hi
#123 [07:02] <PapaTrotzki> hru
#124 [07:02] <Dayvb> I have recently purchased a realm. I have just changed my profile name however and now the server does not let me join
#125 [07:03] <Mi_amigo> oo unlucky hope it gets sorted
#126 [07:03] <PapaTrotzki> oof idk how to help you I'm here because Mojang support sucks and I can't log in
#127 [07:03] <Dayvb> Other people can join but not me, the owner of the realm xD
#128 [07:03] <Dayvb> It just says 'failed to verify username!'
#129 [07:04] <PapaTrotzki> oof
#130 [07:05] <Mi_amigo> did you change tghe username if so probs glitch
#131 [07:05] <Greymagic27> PapaTrotzki, Hey. What's the issue?
#132 [07:06] <PapaTrotzki> so whenever I try to log in it says invalided email or password and asks if my account is migrated I try on Minecraft.net the log in button goes grey than nothing happens but I can log into the Mojang website
#133 [07:07] <Greymagic27> ??> PapaTrotzki tools/hjt
#134 [07:07] <Mightyena> PapaTrotzki: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#135 [07:07] <Mightyena> PapaTrotzki: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#136 [07:10] <PapaTrotzki> https://paste.ubuntu.com/p/2NpySShtNS/
#137 [07:15] <PapaTrotzki> Mightyena Greymagic27 ^^^
#138 [07:15] <Greymagic27> PapaTrotzki, Thanks.
#139 [07:15] <Greymagic27> ??> PapaTrotzki win/hosts/edit
#140 [07:15] <Mightyena> PapaTrotzki: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#141 [07:15] <Mightyena> PapaTrotzki: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#142 [07:15] <Greymagic27> PapaTrotzki, Remove any entry containing the word mojang - Save the file by pressing CTRL+S then change your minecraft password
#143 [07:15] <Mi_amigo> SO i have a queston i have minecraft for ipad and xbox would i be able to use the account i log in on them for the pc version or do i have to pay for a new one?
#144 [07:16] * jbeans [webchat@d24-57-132-243.home.cgocable.net] has joined #minecrafthelp
#145 [07:17] <jbeans> Hello, im having issues with creating a server
#146 [07:17] <Greymagic27> Mi_amigo, Hi. You'll need to create a new account and buy the game again for java edition (minecraft.net). If I remember correctly, you should be able to use your xbox account to login to minecraft windows 10 edition (microsoft store) if that's what you are referring to as the 'PC version'
#147 [07:17] <Greymagic27> jbeans, Hey. What's the issue?
#148 [07:17] <jbeans> I have downloaded the actual server bit for the PC but it wont let me access it
#149 [07:17] <Mi_amigo> i dont want to buy it again though as i am broke i have no money to
#150 [07:18] <PapaTrotzki> Mightyena i'm in the etc folder but there is no hosts
#151 [07:18] <Greymagic27> Mi_amigo, Can you clarify which version you're talking about when you say 'PC version' ?
#152 [07:18] <Greymagic27> PapaTrotzki, Don't access the file directly, use notepad as instructed by Mightyena
#153 [07:18] <Greymagic27> ??> PapaTrotzki win/hosts/edit
#154 [07:18] <Mightyena> PapaTrotzki: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#155 [07:18] <Mightyena> PapaTrotzki: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#156 [07:18] * LoGoshNoSake [webchat@10.61.100.87.rev.sfr.net] has joined #minecrafthelp
#157 [07:19] <LoGoshNoSake> Il y a des français s'il vous plait ?
#158 [07:19] <PapaTrotzki> oh as filename I see okay
#159 [07:19] <Mi_amigo> i have the java dowloaded and then on my ipad and xbox its connected to the xbox log in and i try log in with that and it doesnt work
#160 [07:19] <PapaTrotzki> Non francais Anglais s'il vous plait
#161 [07:20] <PapaTrotzki> okay so in notepad with the file what do I remove it's 2 lines at the bottom that involve Mojang what do I remove
#162 [07:20] <Greymagic27> Mi_amigo, Java edition is only available on PC. The edition you have on your IPAD and xbox is bedrock edition
#163 [07:20] <Mi_amigo> so how do you get bedrock on pc or is that not prossible
#164 [07:21] <Greymagic27> Mi_amigo, It's called Windows 10 edition and it's found on the microsoft store
#165 [07:21] * jbeans [webchat@d24-57-132-243.home.cgocable.net] has quit. (Client Quit)
#166 [07:22] <PapaTrotzki> Mightyena what do I do after opening the note
#167 [07:22] <Mi_amigo> Will ihave to buy that through windows 10 store ?
#168 [07:22] <Greymagic27> PapaTrotzki, Remove any entry containing the word mojang - Save the file by pressing CTRL+S then change your minecraft password
#169 [07:22] <Greymagic27> Mi_amigo, Yep. Unless you already own a microsoft account that owns the game
#170 [07:22] <PapaTrotzki> do I remove the entire line or just the Mojang part?
#171 [07:22] <Greymagic27> PapaTrotzki, The whole line, including the IP
#172 [07:22] <PapaTrotzki> k
#173 [07:23] <Mi_amigo> i had a account that was used for the xbox edittion of minecraft
#174 [07:23] <PapaTrotzki> changing password now
#175 [07:24] <Mi_amigo> the email i use for my xbox is a hotmail and could i use that to get the minecraft edition in the windows store?
#176 [07:24] <Greymagic27> Mi_amigo, Is that account a microsoft account?
#177 [07:25] <Mi_amigo> Yes
#178 [07:25] <Greymagic27> Mi_amigo, Then yes, you should be able to use it to login
#179 [07:25] <Mi_amigo> ill try and i will comne back on if it doesnt work thanks for your help i guess
#180 [07:25] <PapaTrotzki> it works thank you so much grey and mighty
#181 [07:25] <Greymagic27> PapaTrotzki, No problem! Don't use MCLeaks again
#182 [07:25] * PapaTrotzki [webchat@23-233-39-58.cpe.pppoe.ca] has quit. (Quit: webchat.esper.net)
#183 [07:28] <Mi_amigo> i do have one question what happens when tyou use mcleaks ?
#184 [07:28] <Mi_amigo> and is bedrock and java the same or do they work differently ?
#185 [07:29] * fedecali03 [webchat@host89-23-dynamic.182-80-r.retail.telecomitalia.it] has joined #minecrafthelp
#186 [07:29] <fedecali03> hi i'm a casual palyer of mc
#187 [07:29] <Greymagic27> Mi_amigo, MCLeaks is an alt dispensor which is illegal and could get your account suspended by mojang. By using it, you allow the authenticator into your hosts file. Once it has access it adds two entries which will redirct any login traffic from minecraft.net and the launcher back to their servers, which in turn steals your account information
#188 [07:29] <fedecali03> i'm not confident with pcs at all
#189 [07:29] <Greymagic27> fedecali03, Hey. What's the issue?
#190 [07:30] <Greymagic27> Mi_amigo, Bedrock has more crossplay capability, java on the other hand has more mod support. It depends what you want from the game to which version you buy
#191 [07:30] <fedecali03> well i think i've been banned but i don't know when and why
#192 [07:31] <Greymagic27> fedecali03, From the game?
#193 [07:31] <fedecali03> i think that mojang banned also my pc
#194 [07:31] <Greymagic27> fedecali03, Why do you think that?
#195 [07:31] * Davyment [webchat@dslb-002-201-091-051.002.201.pools.vodafone-ip.de] has joined #minecrafthelp
#196 [07:32] <fedecali03> i do not know
#197 [07:32] <Davyment> hello?
#198 [07:32] <Greymagic27> Davyment, Hey. What's the issue?
#199 [07:32] <Davyment> i cant log into my minecraft account
#200 [07:32] <Greymagic27> What does it say when you try?
#201 [07:32] <Davyment> but i could a few weeks ago
#202 [07:32] <Davyment> Invalid email or password
#203 [07:33] * JoB [webchat@cpe-104-228-65-130.stny.res.rr.com] has joined #minecrafthelp
#204 [07:33] <Davyment> i changed it several times
#205 [07:33] <Greymagic27> Davyment, Let's make sure that nothing on your PC, such as a VPN, is causing the issue. HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Follow the steps which Mightyena will send below:
#206 [07:33] <Greymagic27> ??> Davyment tools/hjt
#207 [07:33] <Mightyena> Davyment: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#208 [07:33] <Mightyena> Davyment: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#209 [07:33] * JoB [webchat@cpe-104-228-65-130.stny.res.rr.com] has quit. (Client Quit)
#210 [07:34] <Mi_amigo> it says i have to buy the full version and thats like £30 pounds
#211 [07:34] <fedecali03> so what do you think?
#212 [07:34] <Greymagic27> Mi_amigo, Have you bought the game?
#213 [07:34] <Greymagic27> fedecali03, Right now I don't have enough details to think anything. Why do you think they've blocked your account? Is it something when you try to login?
#214 [07:34] <fedecali03> yes i did
#215 [07:35] * aaron [webchat@static.kpn.net] has joined #minecrafthelp
#216 [07:35] <Mi_amigo> the account works but it says u have to pay but when i had minecraft for ipad i never had this problem
#217 [07:35] <Greymagic27> Mi_amigo, Are you talking about minecraft.net ?
#218 [07:35] <Mi_amigo> i have brought it on ipad and xbox and it is downloaded on my computer
#219 [07:35] <fedecali03> well i think they've made a mistake
#220 [07:36] <Mi_amigo> i think im on about b edrock
#221 [07:36] * aaron [webchat@static.kpn.net] has quit. (Client Quit)
#222 [07:36] <fedecali03> maybe they wanted to ban someone with a name similar to mine
#223 [07:36] <Greymagic27> fedecali03, Does it display that you own the game here? https://account.mojang.com/login
#224 [07:38] <Davyment> Greymagic27 https://paste.ubuntu.com/p/z79vpwVstX/
#225 [07:38] <Greymagic27> ??> Davyment win/hosts/edit
#226 [07:38] <Mightyena> Davyment: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#227 [07:38] <Mightyena> Davyment: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#228 [07:38] <Greymagic27> Davyment, Remove any entry containing the word mojang - Save the file by pressing CTRL+S then change your minecraft password
#229 [07:38] <Greymagic27> Davyment, Once you've done that uninstall Avira then follow these steps:
#230 [07:39] <Greymagic27> ??> Davyment av/adwcleaner
#231 [07:39] <Mightyena> Davyment: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#232 [07:39] <Mightyena> Davyment: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#233 [07:40] <fedecali03> greymagic27
#234 [07:40] <fedecali03> it does
#235 [07:42] <Davyment> Greymagic27 the entire line or just the word mojang?
#236 [07:42] <fedecali03> but when i try to log in in the official page of minecraft, the one where you can buy it, it does not let me enter
#237 [07:43] <Greymagic27> Davyment, The whole line, including the IP
#238 [07:43] <Greymagic27> fedecali03, Does it give you any error?
#239 [07:43] * Mi_amigo [webchat@5ac16e49.bb.sky.com] has quit. (Quit: webchat.esper.net)
#240 [07:44] <fedecali03> no it doesn't
#241 [07:44] <fedecali03> it just not charge the page
#242 [07:44] <Greymagic27> fedecali03, I'd like to make sure that nothing on your PC is causing the issue. HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Follow the steps which Mightyena will send below:
#243 [07:44] <Greymagic27> ??> fedecali03 tools/hjt
#244 [07:44] <Mightyena> fedecali03: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#245 [07:44] <Mightyena> fedecali03: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#246 [07:49] * fedecali03 [webchat@host89-23-dynamic.182-80-r.retail.telecomitalia.it] has quit. (Quit: webchat.esper.net)
#247 [07:51] * fedecali03 [webchat@host89-23-dynamic.182-80-r.retail.telecomitalia.it] has joined #minecrafthelp
#248 [07:51] <fedecali03> here i am
#249 [07:51] <Greymagic27> fedecali03, Welcome back. Do you need the steps again?
#250 [07:53] <fedecali03> well ii'm coping the link of kijackthis
#251 [07:56] <fedecali03> but i can't find the link to copy
#252 [07:59] <fedecali03> i see this
#253 [08:00] <fedecali03> https://paste.gg/p/anonymous/2ee1345e570444bbaef64d7d25cc363d
#254 [08:00] <Greymagic27> fedecali03, I'm going to give you a few steps, please follow them in the order that they come.
#255 [08:00] <Greymagic27> ??> fedecali03 win/hosts/edit
#256 [08:00] <Mightyena> fedecali03: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#257 [08:00] <Mightyena> fedecali03: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#258 [08:00] <Greymagic27> fedecali03, Remove any entry containing the word mojang - Save the file by pressing CTRL+S then change your minecraft password
#259 [08:00] <Greymagic27> ??> fedecali03 av/adwcleaner
#260 [08:00] <Mightyena> fedecali03: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#261 [08:00] <Mightyena> fedecali03: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#262 [08:01] * Davyment [webchat@dslb-002-201-091-051.002.201.pools.vodafone-ip.de] has joined #minecrafthelp
#263 [08:06] <Davyment> Greymagic27 its still not working
#264 [08:06] * fedecali03 [webchat@host89-23-dynamic.182-80-r.retail.telecomitalia.it] has joined #minecrafthelp
#265 [08:07] <fedecali03> i run the celaner but nothing is happened
#266 [08:20] * blu [webchat@027c7abf.bb.sky.com] has joined #minecrafthelp
#267 [08:22] <blu> hello, Minecraft keeps freezing on the loading screen. I have tried turning my computer off and on and redownloading it. What do I do?
#268 [08:24] * Justice [webchat@71-221-237-143.dvnp.qwest.net] has joined #minecrafthelp
#269 [08:24] <Justice> hello
#270 [08:32] <Justice> can anyone help me?
#271 [08:33] * Justice [webchat@71-221-237-143.dvnp.qwest.net] has quit. (Quit: webchat.esper.net)
#272 [08:34] * Shamrock799 [webchat@162.223.45.62] has joined #minecrafthelp
#273 [08:41] * JoBr [webchat@cpe-104-228-65-130.stny.res.rr.com] has joined #minecrafthelp
#274 [08:43] <Shamrock799> Every time I try log in to my minecraft launcher it doesn't work. And I know for a fact that it is my email or my password, for I have changed about 5 times. I think that the problem is that minecraft cant't connect to the internet because before when I was signed in every I would go to play it would tell me to play offline when my network was work
#275 [08:43] <Shamrock799> ing very well. But then I signed out out and I when I'm trying to log back in it dosnt work.
#276 [08:46] <JoBr> Hello, is there anybody with info on how long wait times to refund requests usually take? Because my younger brother purchased Mine craft via my card and I don't even play it and he doesn't even own a computer. Sorry if this is vague but I assure you I was more detailed in the email I sent them. I am just concerned that by the time they receive my
#277 [08:46] <JoBr> email that the stated 15 day refund time will be well exceeded. Or if anything is there a faster way to get in touch with them so the time available for a refund doesn't exceed itself and leave me screwed.
#278 [08:46] * blu [webchat@027c7abf.bb.sky.com] has quit. (Quit: webchat.esper.net)
#279 [08:48] * Bd [webchat@77.138.184.142] has joined #minecrafthelp
#280 [08:48] <Bd> Hey
#281 [08:48] <Bd> Hey
#282 [08:48] * JoBr [webchat@cpe-104-228-65-130.stny.res.rr.com] has left #minecrafthelp
#283 [08:49] <Bd> can help?
#284 [08:55] * jcheye [webchat@c-75-69-115-6.hsd1.ma.comcast.net] has joined #minecrafthelp
#285 [08:56] <Greymagic27> Shamrock799, Hey. Let's make sure nothing on your PC, such as a VPN, is blocking you from logging in. HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Follow the steps which Mightyena will send below:
#286 [08:56] <Greymagic27> ??> Shamrock799 tools/hjt
#287 [08:56] <Mightyena> Shamrock799: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#288 [08:56] <Mightyena> Shamrock799: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#289 [08:57] * Nucleo [webchat@alyon-653-1-144-166.w90-42.abo.wanadoo.fr] has joined #minecrafthelp
#290 [08:58] <jcheye> I played minecraft a little over five or six years ago and i had worlds that were saved to my account. the other day i logged back onto my account on a different computer and the worlds were there. yet when i logged into my new laptop, the worlds aren't there anymore. Does anyone know why this happens?
#291 [08:58] * mustfa [webchat@5.62.147.60] has joined #minecrafthelp
#292 [08:58] <mustfa> Hello
#293 [08:58] <Nucleo> Hello, I had a minecraft account when I was 11, I am very nostalgic of that time. Could you help me to find my account. I only know the pseudonym
#294 [08:59] <mustfa> I'm deactivate my account How I back It ?
#295 [08:59] <mustfa> ...
#296 [09:00] <mustfa> I'm deactivate my account how I back It
#297 [09:00] <mustfa> Help
#298 [09:00] <mustfa> hello
#299 [09:00] <Greymagic27> jcheye, Hey. The worlds are saved locally onto the PC. If you want to transfer them you'll need to upload them either to a hard drive/memory disk or to an upload service such as dropbox, or google drive
#300 [09:01] <Greymagic27> mustfa, Hello. Have you emailed mojang yet?
#301 [09:01] <Greymagic27> ??> Nucleo account/send-email
#302 [09:01] <Mightyena> Nucleo: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#303 [09:01] <Mightyena> Nucleo: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#304 [09:02] <mustfa> I'm deactivate my account how I'm want back my account.
#305 [09:03] <Greymagic27> ??> mustfa account/send-email
#306 [09:03] <Mightyena> mustfa: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#307 [09:03] <Mightyena> mustfa: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#308 [09:03] <Shamrock799> https://paste.ubuntu.com/p/KSJdqSN4Fy/
#309 [09:03] <Shamrock799> did I do it right
#310 [09:03] <Greymagic27> Shamrock799, Yep. One moment please
#311 [09:03] <Greymagic27> Please follow these 2 steps:
#312 [09:04] <Greymagic27> ??> Shamrock799 av/kaspersky
#313 [09:04] <Mightyena> Shamrock799: If you are using Kaspersky Internet Security and cannot connect to Mojang's servers, turn off Encrypted Connections Scan by following this guide: https://support.kaspersky.com/9927#block1
#314 [09:04] <Greymagic27> ??> Shamrock799 av/mcafee
#315 [09:04] <Mightyena> Shamrock799: Intel Security (formerly McAfee) is a terrible virus protection solution, known to cause all sorts of connection problems, and was even abandoned by its creator John McAfee.
#316 [09:04] <Mightyena> Shamrock799: We recommend Malwarebytes as your antivirus; see ?? av/malwarebytes for more information.
#317 [09:04] <Davyment> hey Greymagic27 my minecraft is still not working...
#318 [09:04] <Greymagic27> ??> Shamrock799 av/mcafee/uninstall
#319 [09:04] <Mightyena> Shamrock799: To completely uninstall McAfee products, download and run the MCPR Tool found under Step 2 here: https://service.mcafee.com/FAQDocument.aspx?id=TS101331
#320 [09:04] <Greymagic27> Davyment, Can you send another hijackthis log?
#321 [09:05] <Davyment> https://paste.ubuntu.com/p/cBXtRn89f7/
#322 [09:06] <Greymagic27> Davyment, Those entries are still in your host file. Follow these steps to remove them:
#323 [09:06] <Greymagic27> ??> Davyment win/hosts/edit
#324 [09:06] <Mightyena> Davyment: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#325 [09:06] <Mightyena> Davyment: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#326 [09:06] <Greymagic27> Davyment, Remove any entry containing the word mojang - Save the file by pressing CTRL+S then change your minecraft password
#327 [09:06] <Greymagic27> Once you've done that, run this tool:
#328 [09:06] <Greymagic27> ??> Davyment av/adwcleaner
#329 [09:06] <Mightyena> Davyment: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#330 [09:06] <Mightyena> Davyment: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#331 [09:07] <jcheye> Thank you Greymagic27, I will have to transfer them soon then I suppose. I just believe it's odd that when I sign into the computer (one I have never played on before,) that my worlds appear on it. I have never done a world transfer to that computer before, so it confuses me how they've synced to that computer and not any others. I do apologize if
#332 [09:07] <jcheye> I seem to be a nag, but are you sure there's no way for the worlds to sync from computer to computer?
#333 [09:08] <Greymagic27> jcheye, As they're stored locally, the only way would be if you were to manually transfer them. It is strange that you had access to those worlds on a new PC
#334 [09:08] <mustfa> I'm deactivate I'm want log in my deactivate account
#335 [09:09] <Greymagic27> mustfa, You need to email mojang using the information Mightyena will send below
#336 [09:09] * Davyment [webchat@dslb-002-201-091-051.002.201.pools.vodafone-ip.de] has quit. (Quit: webchat.esper.net)
#337 [09:09] <Greymagic27> ??> mustfa account/send-email
#338 [09:09] <Mightyena> mustfa: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#339 [09:09] <Mightyena> mustfa: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#340 [09:09] <mustfa> Ok.
#341 [09:09] <mustfa> I'm send.
#342 [09:09] <jcheye> Greymagic27, well then i guess i am in a slight pickle haha! Thank you for the help, I appreciate it. Have a lovely day! :)
#343 [09:09] <Greymagic27> jcheye, You as well!
#344 [09:10] <mustfa> I'm cant back my account ?
#345 [09:10] <Greymagic27> mustfa, We are volunteers (we are not Mojang) who help with Java Edition technial issues, such as client crashes. We help with account issues when they're technical, such as VPN software loaded, but we cannont solve issues with your account.
#346 [09:10] * jcheye [webchat@c-75-69-115-6.hsd1.ma.comcast.net] has quit. (Quit: webchat.esper.net)
#347 [09:11] <mustfa> Ok
#348 [09:11] <mustfa> I can't delet my deactivate account ?
#349 [09:11] <Greymagic27> mustfa, No. If you want it back you need to email mojang using the information Mightyena has provided.
#350 [09:12] <mustfa> Ok.
#351 [09:13] <mustfa> I'm need say I'm deactivate my account how I delete It or back IT ? ?
#352 [09:13] <Greymagic27> mustfa, Email. Mojang.
#353 [09:13] <mustfa> Ok.
#354 [09:13] <mustfa> I'm dont know mojang email.
#355 [09:13] <mustfa> Info@mojang ?
#356 [09:13] <Greymagic27> ??> mustfa account/send-email
#357 [09:13] <Mightyena> mustfa: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#358 [09:13] <Mightyena> mustfa: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#359 [09:14] * jcheye [webchat@c-75-69-115-6.hsd1.ma.comcast.net] has joined #minecrafthelp
#360 [09:15] <mustfa> I'm have no username at minecraft what I need type at username
#361 [09:15] <mustfa> Minecraft username
#362 [09:15] <Greymagic27> mustfa, Your minecraft username
#363 [09:15] <jcheye> Greymagic27 One last thing before I leave, do you happen to know where i could possibly email the support team for java edition?
#364 [09:16] <jcheye> It seems like it could be a glitch or some type of account bug
#365 [09:16] <Greymagic27> ??> jcheye mojang/email
#366 [09:16] <Mightyena> jcheye: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#367 [09:16] <Mightyena> jcheye: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#368 [09:17] <jcheye> alright, thank you again!!
#369 [09:17] <Greymagic27> jcheye, No problem! :)
#370 [09:18] * corey [webchat@24-177-229-117.dhcp.gnvl.sc.charter.com] has joined #minecrafthelp
#371 [09:18] <mustfa> I'm have no transaction ID :(
#372 [09:18] <Greymagic27> ??> mustfa account/trans-id
#373 [09:18] <Mightyena> mustfa: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#374 [09:19] <Shamrock799> I disabled the kaspersky thing and uninstalled McAfee but it still dosnt work
#375 [09:19] <corey> my daughters minecraft app on her iphone does not load.
#376 [09:19] * jcheye [webchat@c-75-69-115-6.hsd1.ma.comcast.net] has quit. (Client Quit)
#377 [09:19] <Greymagic27> Shamrock799, Could you try uninstalling kaspersky?
#378 [09:19] * Davyment [webchat@dslb-002-201-091-051.002.201.pools.vodafone-ip.de] has joined #minecrafthelp
#379 [09:19] <Greymagic27> ??> corey bedrock/support
#380 [09:19] <Mightyena> corey: This channel only handles technical support for Minecraft: Java Edition, if you need help with Minecraft (Bedrock Platform) please see the resources available here https://help.mojang.com/customer/portal/articles/1175743-minecraft-support-resources. Alternatively you can try the Bedrock support forums here: https://www.minecraftforum.net/forums/support/minecraft-bedrock-support
#381 [09:19] <Shamrock799> ok
#382 [09:19] <Davyment> Greymagic27 ok ive done the scan and repair and restarted my pc what now?
#383 [09:20] * Corinthe [webchat@isn76-1-78-247-216-204.fbx.proxad.net] has joined #minecrafthelp
#384 [09:20] <corey> i may have to delete the app but not sure if her info will be lost. I have no clue how she has been logging in
#385 [09:21] <Greymagic27> Davyment, Did you remove the two host entries?
#386 [09:21] <Greymagic27> corey, Read what Mightyena sent above.
#387 [09:21] <Davyment> i did
#388 [09:21] <Greymagic27> Davyment, Alright great. Change your minecraft password then try and login
#389 [09:21] <Corinthe> Hello, I have a problem, I have forgot my password and when I put "forgot your password" I don't receive any email, help me please
#390 [09:21] <Greymagic27> ??> Corinthe account/email-missing
#391 [09:21] <Mightyena> Corinthe: If you are not getting emails from Mojang, please read this article for common reasons for that: https://help.mojang.com/customer/portal/articles/542001-cannot-get-mojang-system-emails
#392 [09:22] <Mightyena> Corinthe: Please be aware that emails can take up to two hours to arrive. Some ISP email providers like AOL, Comcast, Gmx and General-purpose email providers like Hotmail have known issues with dropping Mojang emails. If you use one of those, use another provider like Gmail.
#393 [09:22] <Mightyena> Corinthe: If none of this helps, you may need to contact Mojang. If you do, make sure you receive a confirmation email after sending an account support request.
#394 [09:22] * Shamrock799 [webchat@162.223.45.62] has quit. (Quit: webchat.esper.net)
#395 [09:22] * corey [webchat@24-177-229-117.dhcp.gnvl.sc.charter.com] has quit. (Client Quit)
#396 [09:23] <Davyment> Greymagic27 ITS WORKING THANK GOD
#397 [09:24] <mustfa> I'm have no transaction ID !
#398 [09:24] <Greymagic27> Davyment, That sounds like a success! Don't use MCLeaks again and you shouldn't have an issue
#399 [09:24] <Greymagic27> mustfa, Put 'not sure' in the box then
#400 [09:24] <Davyment> wait... what is MCLeaks ive never heard of that before
#401 [09:25] <Greymagic27> Davyment, It's an alt dispenser, someone used it on your PC which allowed it to add two entries to your host file. Those entries in turn stole your account information by redirecting all login traffic to their servers
#402 [09:26] <Davyment> ohhhhh OK
#403 [09:26] <Davyment> ill keep distance of this sites thank you very much
#404 [09:26] <mustfa> There Is no transaction ID At my box
#405 [09:27] <Greymagic27> mustfa, Put 'Not sure'
#406 [09:27] <mustfa> where?
#407 [09:27] * Davyment [webchat@dslb-002-201-091-051.002.201.pools.vodafone-ip.de] has quit. (Quit: webchat.esper.net)
#408 [09:28] <mustfa> Where I put It ( Not sure) ?
#409 [09:28] <Greymagic27> mustfa, In the transaction Id box if you can't find it
#410 [09:29] <mustfa> Ok
#411 [09:32] <mustfa> I'm send It.
#412 [09:33] <mustfa> What now ?
#413 [09:34] <Greymagic27> mustfa, Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: https://help.mojang.com/customer/portal/articles/359446
#414 [09:35] <mustfa> Ok ty.
#415 [09:41] * t [webchat@99-179-56-73.lightspeed.livnmi.sbcglobal.net] has joined #minecrafthelp
#416 [09:42] * t is now known as Guest48626
#417 [09:42] <Guest48626> im having trouble with mc. ill start it up press play and then itll load most of the way and then crash
#418 [09:42] <Greymagic27> ??> Guest48626 launcher/log-txt
#419 [09:42] <Mightyena> Guest48626: We need to see your full launcher log, which is created in the game directory.
#420 [09:42] <Mightyena> Guest48626: First open your .minecraft folder (If you don't know how to get there, ask), then try to launch the game. Then in the .minecraft folder open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#421 [09:44] * Guest48626 [webchat@99-179-56-73.lightspeed.livnmi.sbcglobal.net] has quit. (Client Quit)
#422 [09:45] * RyanTheTechMan [webchat@pool-173-73-91-177.washdc.fios.verizon.net] has joined #minecrafthelp
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#425 [09:58] * vule25 [webchat@95.180.63.147] has joined #minecrafthelp
#426 [09:58] <vule25> Hi guys
#427 [09:58] * scath0 [webchat@87-231-208-227.rev.numericable.fr] has joined #minecrafthelp
#428 [09:58] <scath0> hey
#429 [09:58] <vule25> when i try to reset my password, the link never gets to my email
#430 [09:59] <vule25> it isnt in the spam folder or anyhwere else
#431 [09:59] <scath0> I extended my subscription to minecraft realms, but in game it shows my old realms with the same expiration date and propose to create a new one. How do I merge them ?
#432 [10:08] * HarukaLP [webchat@ip5b41b83c.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#433 [10:09] <HarukaLP> Hello , Since yesterday I can not log into my account anymore.
#434 [10:10] <HarukaLP> I also tried to make a new account there, I can not log in either
#435 [10:11] * vule25 [webchat@95.180.63.147] has quit. (Quit: webchat.esper.net)
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#437 [10:33] * gavin4 [webchat@c-24-22-31-25.hsd1.or.comcast.net] has joined #minecrafthelp
#438 [10:33] <gavin4> hello
#439 [10:34] <gavin4> i have minecraft on my phone and i want to download it on my pc for free
#440 [10:34] <gavin4> i have minecraft on my phone and i want to download it on my pc for free
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#442 [10:39] * ba7888b72413a16a [~ba7888b72@66.109.211.150] has quit. (Quit: https://i.imgur.com/xacQ09F.mp4)
#443 [10:41] * ba7888b72413a16a [~ba7888b72@66.109.211.150] has joined #minecrafthelp
#444 [10:51] * _Redric_ [webchat@184-155-5-101.cpe.cableone.net] has joined #minecrafthelp
#445 [10:51] * Flnk7 [webchat@95.184.71.185] has joined #minecrafthelp
#446 [10:51] <Flnk7> hello
#447 [10:52] <Flnk7> i cant log in to my account
#448 [10:52] <Flnk7> someone change the email in 9 sep
#449 [10:53] <_Redric_> Hi people. I don't think you can help me here. I paid for the wrong MC Realm to be extended- I was trying to extend my sons realm and accidentally created/extended my own (I don't have a ream.) I just wanted the payment to go to my sons realm I think I will probably have to wait for tech support to get to my ticket.
#450 [10:54] * kmsthegreat [webchat@broadband.actcorp.in] has joined #minecrafthelp
#451 [10:54] <kmsthegreat> i can't login and no error message is showing
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#453 [10:57] * mustfa [webchat@5.62.147.60] has joined #minecrafthelp
#454 [10:58] <mustfa> HELLO.
#455 [10:58] <mustfa> hello
#456 [11:01] * ffgc [webchat@c-fb78524e.02-78-73746f43.bbcust.telenor.se] has joined #minecrafthelp
#457 [11:01] <ffgc> heelo'
#458 [11:01] <mustfa> I'm want reactivate my account .-.
#459 [11:02] <ffgc> hello
#460 [11:02] <mustfa> hi
#461 [11:02] <ffgc> can u help me
#462 [11:02] <mustfa> I'mneed help too.
#463 [11:02] <ffgc> ok
#464 [11:02] <mustfa> I'm need help too
#465 [11:03] <ffgc> whats your problem i maybe know that
#466 [11:03] <mustfa> What your problem I'm want reactivate my account
#467 [11:03] <ffgc> realms parental control eror or something
#468 [11:03] <mustfa> Oh
#469 [11:04] <ffgc> waht
#470 [11:04] <mustfa> You go to https://help.mojang.com/ ?
#471 [11:09] <mustfa> help
#472 [11:11] * pla8y [webchat@host86-148-174-67.range86-148.btcentralplus.com] has joined #minecrafthelp
#473 [11:11] <pla8y> hello
#474 [11:12] <pla8y> everyone for me is alex and steve skin
#475 [11:12] <pla8y> hello?
#476 [11:12] <pla8y> nevermind then bye
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#478 [11:17] * Nucleo [webchat@alyon-653-1-144-166.w90-42.abo.wanadoo.fr] has quit. (Quit: webchat.esper.net)
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#480 [11:20] <mustfa> .-.
#481 [11:20] <Tenzin_> hello
#482 [11:20] <mustfa> hi
#483 [11:21] <Tenzin_> Can you help me out, I've been having log in issues
#484 [11:22] <mustfa> Sorry Im need help to reactivate my account
#485 [11:23] <Tenzin_> looks like we both got issues with our minecraft accounts lol
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#488 [11:26] <mustfa> .=.
#489 [11:27] * ramenkid [webchat@b018a22a.bb.sky.com] has joined #minecrafthelp
#490 [11:28] <mustfa> Help me please
#491 [11:28] <ramenkid> I can go into Minecraft but when the lading screen is done it goes black
#492 [11:28] <mustfa> .
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#494 [11:33] * SirMantisShrimp [webchat@rrcs-74-143-223-3.central.biz.rr.com] has joined #minecrafthelp
#495 [11:35] <SirMantisShrimp> I have owned and played Minecraft consistently since 2012. Yesterday I was only able to open the Demo Mode. I went to the Minecraft page and it said that I no longer own Minecraft. What happened and how do I get my permissions back?
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#497 [11:36] * CookItUPPP [webchat@c-107-5-176-240.hsd1.mi.comcast.net] has joined #minecrafthelp
#498 [11:37] <CookItUPPP> I have logged out and back in to the game launcher and I still am only able to play the demo mode of the java edition
#499 [11:37] <CookItUPPP> I have an email confirmation of my purchase of Minecraft for windows 10 if you need it
#500 [11:37] <CookItUPPP> I think that my Mojang profile isn't properly linking to my profile even though the email address is the same
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#504 [11:45] <Josiah> My purchase was made by my son and I would like a refund
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#508 [11:57] <Golden> Hi, i have a problem. I can't install minecraft 1.14.4 version. when i try to install it, i receive an error. Searching online i found that this problem is caused by a program called ByteFence. I try to delete this program, but i didn't find it in my pc. What i have to do to play Minecraft? Not so long ago this problem didn't exist.
#509 [11:58] * NinePing [webchat@host70-15-dynamic.54-82-r.retail.telecomitalia.it] has joined #minecrafthelp
#510 [12:00] <NinePing> Hi, sorry for my english it's not really good but I'll try to explain my issue. So, I have some problem while trying to log in in my secondary account, because of a very easy problem, I don't remember the email and the password, I have no idea for recovery my account, can someone help me?
#511 [12:08] * ryriehodge [webchat@host86-133-126-190.range86-133.btcentralplus.com] has joined #minecrafthelp
#512 [12:09] <ryriehodge> I need help with my Minecraft it goes to load up then it will get to the last bit then it will say not responding and it says this every time
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#517 [12:45] <sharpswordali> my minecraft keeps freezing after it loads and stops responding then it says binary SE platform has stopped responding
#518 [12:45] <sharpswordali> how do i fix this?
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#522 [13:09] * Dave is now known as Guest11110
#523 [13:11] <Guest11110> Hi I haven't logged on in years to mine-craft and recently downloaded it and now have issues logging in
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#527 [13:17] * Boosterka [webchat@b3d77fb1.virtua.com.br] has joined #minecrafthelp
#528 [13:17] <Boosterka> Oi
#529 [13:17] <Boosterka> Tem alguém ai?
#530 [13:17] <Boosterka> hello
#531 [13:18] * Boosterka [webchat@b3d77fb1.virtua.com.br] has quit. (Client Quit)
#532 [13:19] <RAndar> im sure you get this alot I just recently aquired minecraft 2 days ago to play in vr because how awesome is that?? but alas I didnt realize I had purchased the java version and i need the windows 10 version. I want the windows 10 version and i kinda feel like i was tricked. wa
#533 [13:20] <RAndar> I was wondering if there is a way to switch or something so i can enjoy the vr mine craft experience
#534 [13:26] * SodiumChlorides [webchat@072-185-092-122.res.spectrum.com] has quit. (Quit: webchat.esper.net)
#535 [13:27] * Conner_figher [webchat@24-107-51-52.dhcp.stls.mo.charter.com] has joined #minecrafthelp
#536 [13:27] <Conner_figher> hi
#537 [13:28] <Conner_figher> I can,t get to my minecaft account on minecaft.net
#538 [13:30] * Conner_figher [webchat@24-107-51-52.dhcp.stls.mo.charter.com] has quit. (Client Quit)
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#540 [13:38] * Conner_figher [webchat@24-107-51-52.dhcp.stls.mo.charter.com] has joined #minecrafthelp
#541 [13:38] <Conner_figher> how is this not registered nickname.
#542 [13:38] * John is now known as Guest78994
#543 [13:38] <Conner_figher> hi
#544 [13:39] <Guest78994> Hey! So I have been having issues with minecraft on mac and i think it might be because of my launcher having problems
#545 [13:40] <Conner_figher> there is other peopele
#546 [13:40] <Conner_figher> there is other peopele
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#550 [13:46] <Netgear> Hello, i am having trouble logging into my mojang account, even though I am getting the credentials correct.
#551 [13:48] <Netgear> I downloaded the launcher but even when I put my credentials into the launcher correctly it still says it's wrong.
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#558 [14:00] <Buck> Does anybody know about past cases where someone never migrated there old minecraft premium account, forgot what email they used and had the paypal close down? Thats my situation now and I am not willing to buy another copy of the game but I deserve to be able to use online features again. I have tried everything I could spanning 3 months, what els
#559 [14:00] <Buck> e am I supposed to do?
#560 [14:09] * Matejck [webchat@cpe-31-15-235-140.cable.telemach.net] has joined #minecrafthelp
#561 [14:09] <Matejck> Hello I supported ticket but I still want to ask If its possible to change my minecraft nick back to what it was because my account was hacked
#562 [14:10] <Matejck> I succesfuly got my account back changed passwords and set my question verfication
#563 [14:11] * payonel [~payonel@2607:5300:203:51d5::bad:c0de] has quit. (Ping timeout: 190 seconds)
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#565 [14:22] * pooge [webchat@178-119-186-6.access.telenet.be] has joined #minecrafthelp
#566 [14:22] <pooge> I would like to delete my account
#567 [14:24] * Thevee [webchat@78.166.193.54.dynamic.ttnet.com.tr] has joined #minecrafthelp
#568 [14:24] * Myztics [webchat@51.37.106.120] has joined #minecrafthelp
#569 [14:24] <Thevee> Yardımcı olabilecek türk birisi varmı
#570 [14:24] <pooge> English?
#571 [14:25] <Myztics> hello, i have an issue with minecraft on windows 10. would you like to see it on imgur?
#572 [14:25] <Thevee> Ok
#573 [14:25] <Thevee> I want to get my payment back
#574 [14:26] <Thevee> I want to get my payment back
#575 [14:26] <Thevee> what should I do
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#583 [14:36] <Myztics> hello
#584 [14:36] * ilaykiller3 [webchat@bzq-84-108-61-178.cablep.bezeqint.net] has joined #minecrafthelp
#585 [14:37] * orophin [webchat@e7-72-0-253-97.dynamic.sthy.maskatel.ca] has joined #minecrafthelp
#586 [14:37] <ilaykiller3> hay
#587 [14:37] <orophin> hi
#588 [14:37] <orophin> i have a question
#589 [14:37] <ilaykiller3> so can you help me
#590 [14:37] <ilaykiller3> what?
#591 [14:37] <ilaykiller3> ?
#592 [14:38] <orophin> i want to upgrade my minecraft to the windows version but it keeps asking for a code
#593 [14:38] <ilaykiller3> i am the one who needs help
#594 [14:39] <orophin> um ok
#595 [14:39] * AgentChaos721 [webchat@24-176-135-191.dhcp.sffl.va.charter.com] has joined #minecrafthelp
#596 [14:39] <ilaykiller3> someone can help me?
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#598 [14:40] <AgentChaos721> Im having chat issues
#599 [14:41] <AgentChaos721> I'll go to servers and it won't let me talk
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#605 [14:48] <Allan2> How do I transfer Minecraft on app to another device? I have no account, but just played the Minecraft app on the same device all time.
#606 [14:49] <Myztics> i am ahving trouble on minecraft java edition this is what it says -https://imgur.com/a/40v89OW
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#613 [15:05] <ghostking> Just bought Minecraft for my son to use on my Mac. It won't launch from the launcher, giving a Java error "Java quit unespectantly"
#614 [15:05] <ghostking> any idea how to fix? Or failing that, how to get my money back?
#615 [15:10] * Mathias [~Brandon@2a00:2381:e3d5:100:1618:77ff:fe6a:1bd4] has joined #minecrafthelp
#616 [15:10] <ghostking> Thanks in advance for any help.
#617 [15:20] <Golden> Hi Myztics i have the same problem, i read that it can be fix by uninstall a program in the control panel call ByteFence. If you find and uninstall it, probably you will play.
#618 [15:20] * Cameronrocks6 [webchat@pool-71-251-5-220.nycmny.fios.verizon.net] has joined #minecrafthelp
#619 [15:21] <Golden> anyway i nedd help because i don't find bytefence in my pc but the issue still exists.
#620 [15:21] <Cameronrocks6> Hello, I was here yesterday about my migration issues and I have a problem today. I went to my launcher_profiles.json file and found in the username section instead of my email it just said my account's username. Is it possible that my account wasn't linked to an email and if so is there any way to import it?
#621 [15:22] <Cameronrocks6> I saw on the wiki that in the username section it is supposed to say the email
#622 [15:22] * pop [webchat@pool-68-131-47-106.nrflva.fios.verizon.net] has joined #minecrafthelp
#623 [15:24] <ghostking> I don't know Minecraft, so I don't know what you mean by control panel.
#624 [15:24] <ghostking> I don't see a control panel in the launcher
#625 [15:27] <Golden> the control panel is a Windows 'programme', but i was chatting with another one, i'm sorry, i can't help you (i'm not a nhelper, i just find this guy who has the same problem has me)
#626 [15:27] * TanTan [webchat@67-6-47-233.clma.centurylink.net] has joined #minecrafthelp
#627 [15:27] <TanTan> hello
#628 [15:28] <TanTan> anyone here it help ne
#629 [15:28] <TanTan> me
#630 [15:28] <Cameronrocks6> I don't think a helper is here right now
#631 [15:28] <TanTan> sweet
#632 [15:28] * jake [webchat@cpe-72-133-36-233.new.res.rr.com] has joined #minecrafthelp
#633 [15:28] <TanTan> Do you know how to Refund Minecraft Realm
#634 [15:28] <jake> unable to save download
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#636 [15:29] <jake> i dont have bytefence either
#637 [15:30] * voodootrash [webchat@172-11-2-220.lightspeed.jcvlfl.sbcglobal.net] has joined #minecrafthelp
#638 [15:31] <voodootrash> Hey! My Minecraft keeps crashing on me, I don't know if the files are missing and I'm pretty sure they aren't, should I delete all the MC files and download it again?
#639 [15:31] <TanTan> voodootrash yes
#640 [15:32] <voodootrash> okay, thank you!
#641 [15:32] * Cameronrocks6 [webchat@pool-71-251-5-220.nycmny.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#642 [15:33] <jake> TanTan if i do the same will my unable to save download problem fix as well?
#643 [15:34] <TanTan> jake Probably sometimes you just have restart from fresh
#644 [15:34] <jake> TanTan thanks for the advice
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#646 [15:36] * Cameronrocks6 [webchat@pool-71-251-5-220.nycmny.fios.verizon.net] has joined #minecrafthelp
#647 [15:36] <Cameronrocks6> Hello, just a quick question about the import account
#648 [15:37] <voodootrash> Thank you so much, TanTan!
#649 [15:37] * voodootrash [webchat@172-11-2-220.lightspeed.jcvlfl.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#650 [15:37] <Cameronrocks6> When it says "too many failed attempts" does that mean the email you just tried is wrong or you have had too many incorrect attempts before?
#651 [15:38] <TanTan> Cameronrocks6 too many incorrect attempts
#652 [15:38] <Golden> i need help for an issue, when i try to install everytype of minecraft version i receive an error
#653 [15:39] <Golden> searching online i read that it can be fix by uninstallign bytefence, but i don't have it in my pc
#654 [15:39] <Megatron188> I sent a message out a few days ago and I am still waiting for a reply back. I can't login on Mojang on my pc. Nothing shows up that it's an "Incorrect Username or Password", I hit login and the login button goes gray but then nothing happens. It doesn't even try to load. My username and password are all correct, 100%. It's frustrating because I've
#655 [15:39] <Megatron188> been trying to buy the Java Edition now for days and I can't.
#656 [15:40] * Puff [webchat@93-41-109-133.ip81.fastwebnet.it] has joined #minecrafthelp
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#658 [15:40] <Golden> i tried to uninstall minecraft too but it didn't work
#659 [15:41] <Kye> I recently bought a realm, and I'm trying to download an addon. When I go into the marketplace it keeps trying to get me to "unlock the full version of minecraft". I already own the full game, and it won't give me the option to sign in. How do I fix this?
#660 [15:41] * TanTan [webchat@67-6-47-233.clma.centurylink.net] has quit. (Quit: webchat.esper.net)
#661 [15:41] <Puff> Hello, I have a problem with my save. After the 1.14.4 uptade I entered my save and all I had were my tools. Every building I created disappeared. What can I do?
#662 [15:42] * Golden [webchat@5.102.16.134] has quit. (Quit: webchat.esper.net)
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#665 [15:45] <voodootrash> Hey! I deleted all the files and downloaded Minecraft again, but it still won't start up. What should I do? Could it be internet problems?
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#670 [15:59] <jey> Apprenez à prononcer
#671 [15:59] <jey> Hello, I bought Minecraft several years ago and I wanted to restart the game but when I want to recover my game I am told that it was bought by another person so I understand nothing at all
#672 [16:00] * Cameronrocks6 [webchat@pool-71-251-5-220.nycmny.fios.verizon.net] has joined #minecrafthelp
#673 [16:01] <Cameronrocks6> Hello, I have two questions. First one is that if I migrate my account will I lose all my items and levels in servers like Cubecraft and Hypixel?
#674 [16:01] <Cameronrocks6> Second question is I looked in launcher_profiles.json and where it should say my email it just said my username. Is it possible I didn't sign up with email because it doesn't list it?
#675 [16:02] * ChonkyChan [webchat@69-92-167-104.cpe.cableone.net] has joined #minecrafthelp
#676 [16:02] <ChonkyChan> Im having issues loging into my account it says something about migrating?
#677 [16:03] <Cameronrocks6> What does it say?
#678 [16:03] <Cameronrocks6> I might be able to help since no helpers are around it seems
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#680 [16:04] <ChonkyChan> I just made an account and downloaded the game and it says "If your account was created after November 2012 or if it has been migrated, use your email. Otherwise use your username."
#681 [16:04] <Cameronrocks6> You just made an account? Then use your email
#682 [16:04] <ChonkyChan> I tried that and it still wont work.
#683 [16:04] <Cameronrocks6> The migrate thing is only for people before november 2012
#684 [16:04] <Cameronrocks6> Hm
#685 [16:04] <ChonkyChan> Im thinking i used the account before 2012
#686 [16:04] <Cameronrocks6> Are you sure your password is correct
#687 [16:04] <ChonkyChan> the email i mean
#688 [16:05] <ChonkyChan> yes everything is correct
#689 [16:05] <Cameronrocks6> It's if the account was created before 2012
#690 [16:05] <Cameronrocks6> I'm not sure
#691 [16:05] <Cameronrocks6> Guess you need a helper
#692 [16:05] <ChonkyChan> Its extremely irritating where are the helpers?
#693 [16:05] <Cameronrocks6> Not here currently
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#696 [16:09] * Fish7 [webchat@dynamic-acs-24-144-189-238.zoominternet.net] has joined #minecrafthelp
#697 [16:09] <Daughter> Hello, this account "ADaughterOfLife" used to be my brother's account, I made some changes though. I wanted to change my skin but since the new launcher doesn't support that I opened up chrome and it said I wasn't logged in, even though I was logged in before. If I Reset my password- It goes to my brother's email. On the Launcher would it be possib
#698 [16:09] <Daughter> le to show your password?
#699 [16:10] <Fish7> My Email wont send me a notification to reset my password?
#700 [16:10] <Daughter> It does, it just doesn't go to my account.
#701 [16:10] <Daughter> If I change it, it doesn't work.
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#705 [16:19] * Atoux [webchat@abayonne-551-1-10-245.w90-30.abo.wanadoo.fr] has joined #minecrafthelp
#706 [16:19] <Atoux> hello !
#707 [16:19] * tim [webchat@xdsl-89-0-220-106.nc.de] has joined #minecrafthelp
#708 [16:20] <tim> German Help?
#709 [16:20] * tempestuoso [webchat@138.59.213.237] has joined #minecrafthelp
#710 [16:20] <tim> German Help
#711 [16:20] <tim> ?
#712 [16:20] <tim> ?
#713 [16:20] * tim [webchat@xdsl-89-0-220-106.nc.de] has left #minecrafthelp
#714 [16:20] <tempestuoso> hi. I'm having trouble to login into minecraft
#715 [16:21] <Atoux> i have a problem with my account, i log in and they said that i have'nt buy the game
#716 [16:25] <tempestuoso> Hi, I'm receiving a "Invalid email or password" even after i reset my password
#717 [16:25] <tempestuoso> Can anyone help me?
#718 [16:27] * _ [webchat@barbaras-mbp.dynamic.ucsd.edu] has joined #minecrafthelp
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#720 [16:27] * Telfaa [webchat@179.233.164.82.customer.cdi.no] has joined #minecrafthelp
#721 [16:28] <_> my game keeps crashing every time i open the launcher and press play
#722 [16:28] <_> what should I do to play?
#723 [16:29] <Telfaa> Hello! I cant login on my account to download minecraft. Had it since 1.5 and played it last in 2018. I also dont get any email regarding lost password.. Can i get some help with this please?
#724 [16:31] * Cameronrocks6 [webchat@pool-71-251-5-220.nycmny.fios.verizon.net] has joined #minecrafthelp
#725 [16:32] <Cameronrocks6> Hello! I have two questions about migration. First, if I migrate will I lose levels and items on servers like Cubecraft and Hypixel?
#726 [16:32] <Cameronrocks6> Second, I looked in launcher_profiles.json and where it should have said my email it instead just said my username. Is it possible that I didn't sign up with an email or why does it not say the email?
#727 [16:33] <GreyVulpine> Cameronrocks6 - Did you purchase minecraft back in 2010-2011?
#728 [16:34] <Telfaa> Yes sir.
#729 [16:34] <Telfaa> oh nvm
#730 [16:34] <GreyVulpine> Telfaa - Send in a support ticket to Mojang's Customer Support using: https://help.mojang.com/customer/portal/emails/new
#731 [16:35] <Cameronrocks6> Yes
#732 [16:35] <Cameronrocks6> I understand it's about the premium account thing
#733 [16:35] <Cameronrocks6> But shouldn't it still say the email?
#734 [16:35] <GreyVulpine> Cameronrocks6 - That'll be why. Back in 2010-2011, we used the minecraft username to log in
#735 [16:35] <Cameronrocks6> Alright, another question as well
#736 [16:36] <Cameronrocks6> If I can't find my email, will any account stealers be able to find it?
#737 [16:36] <GreyVulpine> And if you migrate now, there's a good change you'll lose your levels
#738 [16:36] <GreyVulpine> Depending on how the servers set up their persistance. Many still use the username and not the unique ID
#739 [16:36] <Cameronrocks6> And my items too?
#740 [16:36] <GreyVulpine> Probably
#741 [16:36] <Cameronrocks6> That's a shame
#742 [16:36] <Cameronrocks6> So I am better off just getting a new account?
#743 [16:36] <GreyVulpine> That'll be something you'll need to ask the server owners for clarification on
#744 [16:37] <Cameronrocks6> So wait what about the question I asked about account stealers
#745 [16:37] <GreyVulpine> What about them?
#746 [16:37] <Cameronrocks6> If I can't find my old email will they be able to find it?
#747 [16:37] <Cameronrocks6> And I heard from my brother that they can't change the password if they get my account, is this true or no?
#748 [16:37] <GreyVulpine> That's not true.
#749 [16:38] <Cameronrocks6> And the other question?
#750 [16:38] <Cameronrocks6> If I can't find my old email will account stealers be able to find it?
#751 [16:39] <Cameronrocks6> I know this is a lot of questions and I understand if you can't answer all of them
#752 [16:39] <GreyVulpine> Basically, the whole point of account migration to the new mojang account system was to obsfucate the login even more. Before, when you logged into a server, everybody knew your username, which was 1 essential part of the 2 part authentication system. Now, if you don't give out your email address, nobody would know how to log into your account
#753 [16:39] <Cameronrocks6> Last question
#754 [16:40] <Cameronrocks6> Is it possible that I didn't sign up with an email for minecraft?
#755 [16:40] <GreyVulpine> If you can't find your old email, somebody else, with time, might be able to find it. Perhaps they google your username, and find a random forum profile somewhere with your email address tied to it
#756 [16:40] <GreyVulpine> Cameronrocks6 - Nope. It's always been tied to an email
#757 [16:40] <Cameronrocks6> Ok, thank you
#758 [16:40] <Cameronrocks6> I might as well just buy a new account then.
#759 [16:40] <Cameronrocks6> Just in case though I will contact Cubecraft.
#760 [16:40] <Cameronrocks6> Thank you.
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#762 [16:43] <Netgear> I can log on to the website on my surface, but not my PC. I put in the exact same credentials in to both websites but it only works on my laptop.
#763 [16:43] <Netgear> I want to log in and download the game on my laptop
#764 [16:44] <Netgear> I mean PC
#765 [16:44] <Netgear> I want it on the PC
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#771 [16:47] <TheRabidHalp> my game keeps crashing no matter what version of Minecraft I use. please help!
#772 [16:49] <TheRabidHalp> hello?
#773 [16:55] <TheRabidHalp> nyone there
#774 [16:55] <TheRabidHalp> anyone
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#776 [16:57] * Chaos017 [webchat@179.7.226.75] has joined #minecrafthelp
#777 [16:58] <TheRabidHalp> plz
#778 [16:59] <Chaos017> I have a problem with minecraft realms, at the time of entering it tells me the session is not valid
#779 [17:00] * Kalli [webchat@153.42.155.118] has joined #minecrafthelp
#780 [17:00] <Kalli> When I try to load minecraft it just says minecraft closed unexpectedly.
#781 [17:02] <TheRabidHalp> same
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#783 [17:03] <TheRabidHalp> hello?
#784 [17:09] * roger [webchat@177-188-249-201.dsl.telesp.net.br] has joined #minecrafthelp
#785 [17:10] * Max [webchat@ip-176-199-254-9.hsi06.unitymediagroup.de] has joined #minecrafthelp
#786 [17:10] <Max> Hello?
#787 [17:10] * Max is now known as Guest17107
#788 [17:11] <Guest17107> I have an issue : my friend change the email of my account
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#790 [17:14] * RamuuRamsey [webchat@d75-158-27-205.abhsia.telus.net] has joined #minecrafthelp
#791 [17:15] <RamuuRamsey> I purchased items and it kicked me off and i never received them i was charged
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#794 [17:24] * DVD [webchat@ool-2f11b126.dyn.optonline.net] has joined #minecrafthelp
#795 [17:24] <DVD> HELP
#796 [17:24] <DVD> I NEED HELP
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#798 [17:34] * foxx [webchat@46.99.47.226] has joined #minecrafthelp
#799 [17:34] <foxx> hi!
#800 [17:34] <foxx> im having an issue with installing the aether 2 mod on minecraft 1.12.2
#801 [17:34] <foxx> could i get any help?
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#804 [17:55] <Kdogg> how can I open a map on Minecraft for Mac?
#805 [17:56] <Kdogg> nvm
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#807 [17:57] * AnonymousMadGod [webchat@107-141-46-150.lightspeed.tulsok.sbcglobal.net] has joined #minecrafthelp
#808 [17:59] <AnonymousMadGod> Hello, every time I go on minecraft fullscreen It gets set in the top left corner and it's really zoomed in. (MC 1.12) Also none of the servers load, "Can't connect to server" or "Can't resolve host name",, etc. So please help me out and if you can it would be great.
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#812 [18:17] * Biania [webchat@58.179.167.115] has joined #minecrafthelp
#813 [18:17] <Biania> Hello, my account isn't logging into my server.
#814 [18:19] <Biania> Hello?
#815 [18:20] * NoPuedoCanjearMicodigoDeMinecr [webchat@93.117.87.98] has joined #minecrafthelp
#816 [18:20] <NoPuedoCanjearMicodigoDeMinecr> don't let me redeem my minecraft java edition code
#817 [18:21] <NoPuedoCanjearMicodigoDeMinecr> I get that I can't load the page wait a while
#818 [18:23] * Biania [webchat@58.179.167.115] has quit. (Quit: webchat.esper.net)
#819 [18:23] * Oliver [webchat@toroon3642w-lp130-04-69-158-163-180.dsl.bell.ca] has joined #minecrafthelp
#820 [18:23] <Oliver> hello
#821 [18:24] * JillStingray [webchat@222.102.169.160] has joined #minecrafthelp
#822 [18:24] <NoPuedoCanjearMicodigoDeMinecr> hello
#823 [18:24] <Oliver> I have been emailing about my issue for quite somwtime now with no response
#824 [18:25] <NoPuedoCanjearMicodigoDeMinecr> +1
#825 [18:25] * Felicity [webchat@host-74-204-148-156.vyvebroadband.net] has joined #minecrafthelp
#826 [18:25] <Felicity> Why can't I access my realms?
#827 [18:25] <Oliver> I need a refund ASAP as I did not purchase this game
#828 [18:27] * NoPuedoCanjearMicodigoDeMinecr [webchat@93.117.87.98] has quit. (Quit: webchat.esper.net)
#829 [18:27] <Felicity> I want to delete my realm but it won't allow me access to anything that invloves my realm.
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#835 [18:34] * JillStingray [webchat@222.102.169.160] has joined #minecrafthelp
#836 [18:34] <JillStingray> Good morning.
#837 [18:34] <JillStingray> On the other hand, there is a phenomenon that you can't log in to the Minecraft homepage at 8:20 am on September 23, 19 Korea time.
#838 [18:34] <JillStingray> The server encountered an unexpected condition which prevented it from fulfilling the request. I am really sorry that I asked the question using the translator because the cause is unknown.
#839 [18:35] <JinxedMinotaur> I am currently experiencing a issue where my account can't validate and I am unable to access anything i.e. changing my skin.
#840 [18:35] <Felicity> Okay do you have an estimation on ho long it will be until it may be fixed?
#841 [18:37] <JillStingray> It doesn't matter how long it takes.
#842 [18:37] <JillStingray> I'm just worried that this is a bit wrong.
#843 [18:37] <Felicity> yea
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#846 [18:39] <fallen> cannot log into mincraft.net, authentication error
#847 [18:39] <fallen> Internal Server Error: The server encountered an unexpected condition which prevented it from fulfilling the request
#848 [18:40] <JinxedMinotaur> ^This is the same error I am encountering.
#849 [18:40] * Hi [webchat@216-104-99-74.eastlink.ca] has joined #minecrafthelp
#850 [18:41] <Hi> My minecraft bedrock keeps crashing
#851 [18:41] <Oliver> I need a refund
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#853 [18:42] * JinxedMinotaur [webchat@75-111-191-18.lbbkcmtk01.res.dyn.suddenlink.net] has quit. (Quit: webchat.esper.net)
#854 [18:43] * AloneYT_ [webchat@host99-62-dynamic.237-95-r.retail.telecomitalia.it] has joined #minecrafthelp
#855 [18:44] <Oliver> How come 94 users are on but not 1 person can assist me with my issue
#856 [18:44] <AloneYT_> Internal Server Error: The server encountered an unexpected condition which prevented it from fulfilling the request
#857 [18:46] * Hydro [webchat@c-24-23-6-128.hsd1.ca.comcast.net] has joined #minecrafthelp
#858 [18:46] <Hydro> hello
#859 [18:46] <fallen> Oliver, this is a volunteer run chat. The people helping do not have access to get you a refund. You have to message mojang
#860 [18:47] * Chaotic_spark [webchat@cpe-173-91-95-45.neo.res.rr.com] has joined #minecrafthelp
#861 [18:47] <Hydro> i was on planet minecraft and i downloaded a texture pack and it started to download driver tonic and other stuff and the web browser on the top of my screen and i dont know what to do
#862 [18:48] * HNRY [webchat@c-98-197-144-157.hsd1.tx.comcast.net] has joined #minecrafthelp
#863 [18:48] <Chaotic_spark> So I tried to access my skins, and it said that the servers cant find my account and register it, I need help.
#864 [18:48] <HNRY> i cant login to my account
#865 [18:49] * CommunistMoose [webchat@static-sch-68-224-126-221-on-nets.com] has joined #minecrafthelp
#866 [18:49] <Hydro> HELP
#867 [18:49] <JillStingray> Can you fix the internal authentication error today?
#868 [18:49] <HNRY> i'm having the same problem ^
#869 [18:49] <CommunistMoose> How do I reactivate my account?
#870 [18:49] <CommunistMoose> i accidentally deactivated it
#871 [18:50] <Hydro> i was on planet minecraft and i downloaded a texture pack and it started to download driver tonic and other stuff and the web browser on the top of my screen and i dont know what to do
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#873 [18:50] <CommunistMoose> restart it]
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#876 [18:51] <CommunistMoose> please help i really need to activate my acc
#877 [18:51] * Oliver [webchat@toroon3642w-lp130-04-69-158-163-180.dsl.bell.ca] has quit. (Quit: webchat.esper.net)
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#879 [18:51] <uhhh> i was on planet minecraft and i downloaded a texture pack and it started to download driver tonic and other stuff and the web browser on the top of my screen and i dont know what to do
#880 [18:52] <uhhh> and minecraft crashes it wont load up at all
#881 [18:52] * CommunistMoose [webchat@static-sch-68-224-126-221-on-nets.com] has quit. (Client Quit)
#882 [18:53] <uhhh> i was on planet minecraft and i downloaded a texture pack and it started to download driver tonic and other stuff and the web browser on the top of my screen and i don't know what to do and minecraft crashes it wont load up at all
#883 [18:53] <uhhh> i was on planet minecraft and i downloaded a texture pack and it started to download driver tonic and other stuff and the web browser on the top of my screen and i dont know what to do and minecraft crashes it wont load up at all
#884 [18:53] <uhhh> i was on planet minecraft and i downloaded a texture pack and it started to download driver tonic and other stuff and the web browser on the top of my screen and i dont know what to do and minecraft crashes it wont load up at all
#885 [18:53] <uhhh> i was on planet minecraft and i downloaded a texture pack and it started to download driver tonic and other stuff and the web browser on the top of my screen and i dont know what to do and minecraft crashes it wont load up at all
#886 [18:53] * Absol kicked uhhh from #minecrafthelp (Reason: hhh :Stop spamming)
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#894 [19:50] <cvenom96> I'm going to assume based on the notice that the fact my account has been migrated, never received any kind of notice, and can't log in, I'll need to keep waiting for Mojang to respond? It's already been over two weeks without any response.
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#896 [19:54] * prettyb [webchat@66.171.38.116] has joined #minecrafthelp
#897 [19:55] <GIan> Hi I have problems with my single player world that keeps crashing
#898 [19:55] <prettyb> I created an account like a week ago. I can log in on my phone but every time i try to log in on my PC nothing happens. It dosen't say invalid or anything the login bar just turns grey and then nothing
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#903 [20:06] <M7> I created an account about a week ago. I am now trying to login through my PC so i can buy the game and play.. It lets me log in on my phone but every time i try to log in on the PC the login bar just goes grey and nothing happens..
#904 [20:20] * tank [webchat@fl-76-4-97-244.dhcp.embarqhsd.net] has joined #minecrafthelp
#905 [20:21] <tank> How can I find my forgotten java username
#906 [20:27] * maxuel [webchat@189-36-153-206.unitelecom.com.br] has joined #minecrafthelp
#907 [20:27] <maxuel> eu gostaria de devolver o minecraft e pegar o meu dinheiro de volta
#908 [20:28] <maxuel> I would like to return minecraft and get my money back
#909 [20:31] <maxuel> hello?
#910 [20:31] <maxuel> is anyone there?
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#914 [20:39] <dfghd> hi
#915 [20:40] <dfghd> why does my old account have everything from my most recent account that i cant login to?
#916 [20:41] * blackclawz [webchat@bras-base-hullpq2102w-grc-01-76-71-177-229.dsl.bell.ca] has joined #minecrafthelp
#917 [20:42] <blackclawz> when I click play it load the close and wont lunch why ?
#918 [20:42] <blackclawz> then*
#919 [20:45] * Stefan [webchat@c-67-174-10-94.hsd1.fl.comcast.net] has joined #minecrafthelp
#920 [20:46] <Stefan> Hello, I wanted to know if it's possible to claim a username of a deactivated minecraft account?
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#924 [20:59] <TrollisGamingYT> I have claimed my free copy of windows 10 but it says I have to unlock the full game?
#925 [21:00] <FireFoxy> I try to log onto my Java Minecraft and as it loads it says not responding. It continues to say Java (TM) SE binary is not responding?
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#931 [21:28] <Illoi> Hey, I'm having a little trouble with a minecraft payment
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#934 [21:44] <GMAC> Hi, I have the minecraft java edition and was attempting to transfer to the windows 10 edition to play with my friends. But when I tried to switch it asked me to verify my account and sent the verification to the email I used when I bought the game in 2013, and that email was my dad's and he had since shut it down. Is there any way I can get into m
#935 [21:44] <GMAC> y account?
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#937 [22:06] * Shadoblast [webchat@S0106ac202e218483.ek.shawcable.net] has joined #minecrafthelp
#938 [22:07] <Shadoblast> Need a refund on Java edition so I can purchase the Windows 10 edition since it cross-platforms with android.
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#941 [22:16] <Timo> my game crashed while playing 1.14.4 and my game froze and then crashed, when i went to restart the game it froze on the loading screen. I've tried uninstalling and reinstalling and that has not fixed the problem.
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#943 [22:20] <Andy-roo> Hey! I'm having trouble logging in to my minecraft.net account on my PC as well as the game.
#944 [22:22] <Andy-roo> I have tried the suggested methods of waiting to try and log in again, changing password (have tried this several times now), and restarting my computer. I have no trouble logging into this account via my mobile phone.
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#946 [22:34] <Andy-roo> ......? thanks
#947 [22:45] * Brian [webchat@cpe-192-180-197-122.kya.res.rr.com] has joined #minecrafthelp
#948 [22:46] <Brian> Does Mojang typically refund if you purchased the wrong edition unknowingly?
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#950 [22:52] <beccalg> my game is failing to initialize https://paste.ubuntu.com/p/vm3FSWsgMs/
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#953 [23:04] <Misho> I have an account from years ago that i tried loggin in with and suddenly was told i needed to migrate, but i do not know the email that was used to register my accoun since it was done many many years ago and now i am unable to access it
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#957 [23:46] * Nub [webchat@42.188.108.157] has joined #minecrafthelp
#958 [23:46] <Nub> Hello?
#959 [23:47] <Nub> I cant open my minecraft account
#960 [23:47] <Nub> no its not migrated
#961 [23:47] <Nub> i have the password and i tried to change
#962 [23:47] <Nub> i had changed
#963 [23:48] <Nub> i can login but after that i no longer can
#964 [23:48] <Nub> i tried login to minecraft.net but it also cant
#965 [23:49] <Nub> https://paste.gg/p/anonymous/e7adf988e58b4a2db723ad0e20577f00
#966 [23:51] <Nub> nevermind ill try using minecraft's faq and stuff