#1 [00:05] * Def [webchat@47-220-172-173.gtwncmkt04.res.dyn.suddenlink.net] has joined #minecrafthelp
#2 [00:05] * prattprattpratt [webchat@136.36.104.39] has joined #minecrafthelp
#3 [00:08] <Def> Hello, I've been having a crashing problem with my friend's server, no one else is having any problem at all and able to play fine and I'm fine with any other servers. I notice when my friend(the host) is near I crash and recently I kept crashing when they were trying to give me something aka right next to me and I none stopped crashed and when the
#4 [00:08] <Def> y moved away from me I was able to not crash. So I crash every time they are near either it says timed out but mostly its https://image.prntscr.com/image/aSCJc8k0Qtq8cFncgWZVkg.png that keeps happening.
#5 [00:08] <Def> I've uninstalled and reinstalled the game along with Java itself along with giving the game more ram.
#6 [00:09] <prattprattpratt> Just downloaded the Java version for MacOS, but whenever I try to run it (after moving it to the Applications folder) it crashes and gives me the Mac crash report thing. Just wondering if that's common/easily diagnosable/solvable.
#7 [00:10] <Def> I'm window not Mac pc.
#8 [00:10] <Def> Forgot to add that part in.
#9 [00:12] * Steven [webchat@ws87-104.wireless.dynamic.msstate.edu] has joined #minecrafthelp
#10 [00:14] <Steven> I want to play on a LAN world with my sister, and I thought I was doing all the right steps, but I must have missed something. Can you please help us where we can Minecraft together?
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#12 [00:28] * MSU [webchat@ws87-104.wireless.dynamic.msstate.edu] has joined #minecrafthelp
#13 [00:30] <MSU> My sister and I want to play on a LAN world together, I have tried everything I can think of in order attempt us playing together, but still no luck. Could you please help us out?
#14 [00:31] * MSU [webchat@ws87-104.wireless.dynamic.msstate.edu] has quit. (Client Quit)
#15 [00:34] * palmer [webchat@secure-wireless-nat-20-112.msu.montana.edu] has joined #minecrafthelp
#16 [00:35] <palmer> Can i get a refund on mac Minecraft? my son bought it without permission 20 minutes ago.
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#18 [01:25] * miipham [webchat@p639204-ipngn4201niigatani.niigata.ocn.ne.jp] has joined #minecrafthelp
#19 [01:26] <miipham> i can't launch Minecraft
#20 [01:27] <miipham> Java is not responding
#21 [01:38] * miipham [webchat@p639204-ipngn4201niigatani.niigata.ocn.ne.jp] has quit. (Quit: webchat.esper.net)
#22 [01:53] * Geo [webchat@71-95-54-161.dhcp.rvsd.ca.charter.com] has joined #minecrafthelp
#23 [01:53] <Geo> Hello?
#24 [02:41] * Sam [webchat@253.226.90.146.dyn.plus.net] has joined #minecrafthelp
#25 [02:42] <Sam> How do i go about recovering a stolen account?
#26 [02:44] * Sam [webchat@253.226.90.146.dyn.plus.net] has quit. (Client Quit)
#27 [03:14] * Max [webchat@59-102-66-184.tpgi.com.au] has joined #minecrafthelp
#28 [03:14] * Max is now known as Guest51126
#29 [03:14] <Guest51126> hey i have 3 old accounts from something like 2015-2016 and i have no clue on what credit card email or anything about them
#30 [03:14] <Guest51126> anyone know any way i can claim them?
#31 [03:16] <GreyVulpine> Guest51126 - Send in a support ticket to Mojang's Customer Support using: https://help.mojang.com/customer/portal/emails/new
#32 [03:16] * Guest51126 [webchat@59-102-66-184.tpgi.com.au] has quit. (Client Quit)
#33 [03:21] * liloldboy [webchat@n114-73-186-183.sbr1.nsw.optusnet.com.au] has joined #minecrafthelp
#34 [03:22] <liloldboy> My issue is with Optifine, does that count as a mod?
#35 [03:37] * roe [webchat@90.84.3.85.dynamic.wline.res.cust.swisscom.ch] has joined #minecrafthelp
#36 [03:37] * ausxh [webchat@c-24-130-208-135.hsd1.ca.comcast.net] has joined #minecrafthelp
#37 [03:37] <roe> i cannot log in to minecraft
#38 [03:37] * roe [webchat@90.84.3.85.dynamic.wline.res.cust.swisscom.ch] has quit. (Client Quit)
#39 [03:39] <ausxh> my skull textures aren't loading for some reason
#40 [03:39] <ausxh> well *player_head, this is 1.13.2
#41 [03:42] <ausxh> will ask again tomorrow
#42 [03:52] * liloldboy [webchat@n114-73-186-183.sbr1.nsw.optusnet.com.au] has quit. (Quit: webchat.esper.net)
#43 [03:57] * aisha [webchat@176.28.181.191] has joined #minecrafthelp
#44 [03:57] <aisha> alo
#45 [03:57] <aisha> hello mojang
#46 [03:59] * aisha [webchat@176.28.181.191] has quit. (Client Quit)
#47 [04:19] * jack [webchat@58.173.175.59] has joined #minecrafthelp
#48 [04:19] * jack is now known as Guest86697
#49 [04:19] <Guest86697> I have just downloaded the java version for my Mac laptop but the game keeps crashing every time I start it.
#50 [04:21] <Guest86697> I am able to connect it and log in with my account but can not get any further
#51 [04:30] * Dominic [webchat@110.141.167.161] has joined #minecrafthelp
#52 [04:31] <Dominic> hey, so I just downloaded Minecraft but I keep getting this "unable to update native launcher" pop up and im not good with computers, what should I do to fix it??
#53 [04:34] * Dominic [webchat@110.141.167.161] has quit. (Client Quit)
#54 [04:48] * Max [webchat@59-102-66-184.tpgi.com.au] has joined #minecrafthelp
#55 [04:48] * Max is now known as Guest20442
#56 [04:56] * cantthinkofname [webchat@77-76-62-235.ip.btc-net.bg] has joined #minecrafthelp
#57 [04:57] <cantthinkofname> hey is it possible to change which account a realm is bound to
#58 [04:59] <cantthinkofname> cause my realm is on an account of an ex friend and im paying for it so i was wondering if i can like , take it back in my acc
#59 [05:02] * Muskan [webchat@1.152.107.37] has joined #minecrafthelp
#60 [05:02] <Muskan> hi
#61 [05:02] <Muskan> Hello???
#62 [05:03] <Muskan> ???
#63 [05:03] <GreyVulpine> cantthinkofname - Nope
#64 [05:03] <GreyVulpine> Muskan - Hello
#65 [05:03] <Muskan> hi
#66 [05:05] <Muskan> I bought Minecraft and then I have to repay for it?
#67 [05:05] <Muskan> I bought Minecraft on a iPad air 2
#68 [05:05] * Muskan [webchat@1.152.107.37] has quit. (Client Quit)
#69 [05:06] <cantthinkofname> oh okay :(
#70 [05:06] <cantthinkofname> this saddens me
#71 [05:08] <cantthinkofname> if i download my realm cant i start a new realm and import my downloaded one into it ?
#72 [05:09] <GreyVulpine> Sure
#73 [05:09] <cantthinkofname> oh so in a way thats kinda like moving my realm into my own account
#74 [05:10] <cantthinkofname> sorry if stupid question but are there instructions anywhere on how to import my downloaded realm into my new one
#75 [05:10] <GreyVulpine> As long as that realm is under 5GB, yes
#76 [05:10] <GreyVulpine> https://www.minecraft.net/en-us/realms/faq/
#77 [05:11] <cantthinkofname> oh thanks
#78 [05:11] <cantthinkofname> this works on java mc too right
#79 [05:11] <GreyVulpine> Yes
#80 [05:11] <cantthinkofname> thank you
#81 [05:12] * StarrMummyof4 [webchat@27-32-193-66.tpgi.com.au] has joined #minecrafthelp
#82 [05:12] <StarrMummyof4> is someone available to help me
#83 [05:17] * Max [webchat@p54A15D2D.dip0.t-ipconnect.de] has joined #minecrafthelp
#84 [05:17] <Max> I want to activate my account
#85 [05:17] * Max is now known as Guest93282
#86 [05:18] <Guest93282> I want to activate my account
#87 [05:18] <GreyVulpine> Max - Send in a support ticket to Mojang's Customer Support using: https://help.mojang.com/customer/portal/emails/new
#88 [05:18] <Guest93282> I do this 2 hours ago
#89 [05:18] <GreyVulpine> And they'll respond to your ticket when they get to it
#90 [05:18] <GreyVulpine> https://help.mojang.com/customer/en/portal/articles/359446-when-will-i-hear-back-
#91 [05:22] * Guest93282 [webchat@p54A15D2D.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#92 [05:26] <StarrMummyof4> I cant access my game
#93 [05:50] * Cacy [webchat@afce44.neoplus.adsl.tpnet.pl] has joined #minecrafthelp
#94 [05:50] * Macross1919 [webchat@pc-45.aktiviteten.se] has joined #minecrafthelp
#95 [05:50] <Macross1919> Hello
#96 [05:51] * Macross1919 [webchat@pc-45.aktiviteten.se] has quit. (Client Quit)
#97 [05:53] <Cacy> hi
#98 [05:58] <StarrMummyof4> hi
#99 [05:58] * StarrMummyof4 [webchat@27-32-193-66.tpgi.com.au] has quit. (Quit: webchat.esper.net)
#100 [06:04] * SirHC199331 [webchat@047-012-159-062.res.spectrum.com] has joined #minecrafthelp
#101 [06:04] <Cacy> i would like to ask if there is any solution to my problem. I dont remember e-mail for my old minecraft. Also im not albe to get my ID transaction or any other proof of purchase. I tried a lot of my old emails but neither of them are correct. I know only password and login. I also wrote an email about it to mojang, but they answered like a bot, who
#102 [06:04] <Cacy> didn't even read what i write ( yeah i know my english is really bad). I also need to point out that my account is not ,,migrated,, its old account.
#103 [06:05] <GreyVulpine> The only means of getting support for account issues is through the support ticket form
#104 [06:05] <GreyVulpine> They're also extremely backlogged, so if you sent in a ticket, it'll get a response when they get to it: https://help.mojang.com/customer/en/portal/articles/359446-when-will-i-hear-back-
#105 [06:08] <SirHC199331> my prior account was stolen a while back and i sent in a ticket almost 2 months ago about it if i were to purchase a new account using the same email does anyone here know if that would cause any issues for me in regaining control of my old one? if i ever actually get a helpful response anyway
#106 [06:10] <GreyVulpine> You can't purchase a second account using the same email
#107 [06:10] <SirHC199331> even if the account was stolen and transferred?
#108 [06:11] * AlmHurricane [webchat@tunnel.sorglosinternet.de] has joined #minecrafthelp
#109 [06:11] * AlmHurricane [webchat@tunnel.sorglosinternet.de] has quit. (Client Quit)
#110 [06:11] <GreyVulpine> Do you really want to sort through that headache when everything gets straightened out?
#111 [06:13] <SirHC199331> well considering at current i dont even know when il get a reply i wouldnt know nor do i have any clue how to even go through account reclaimation
#112 [06:13] <GreyVulpine> https://help.mojang.com/customer/en/portal/articles/359446-when-will-i-hear-back-
#113 [06:13] <SirHC199331> yes i know that and keep checking it
#114 [06:14] * steve3 [webchat@185.212.168.176] has joined #minecrafthelp
#115 [06:14] <SirHC199331> point still being i have no clue how long it will take them to go through another 2 weeks of backlog considering iv been waiting almost 2 months already
#116 [06:14] <steve3> help i died a creeper blew me up how do i get my items back
#117 [06:14] <SirHC199331> pretty sure its likely to be another 2 months
#118 [06:14] <steve3> okay ill wait 2 months
#119 [06:14] <GreyVulpine> steve3 - Sorry, nothing we can do about that here
#120 [06:14] <steve3> ill come back
#121 [06:15] <steve3> thanks cya in 2 months
#122 [06:15] * steve3 [webchat@185.212.168.176] has quit. (Client Quit)
#123 [06:15] <GreyVulpine> SirHC199331 - I recently sent in a ticket in July, took a little over 2 months for a reply
#124 [06:15] <SirHC199331> ...im... just not gonna question what that was about... or why they accepted my comment as an answer...
#125 [06:15] <GreyVulpine> Yeah.. ignore that
#126 [06:16] <Cacy> My first email have got aswered after 2 weeks or sth. like that, but they just trash me with links about migrations or ID transaction etc. all stuff that i have read several times and mentioned in that email i dont have access to.
#127 [06:18] <Cacy> so whats the point of writing another if they dont read and dont try to understand my problem?
#128 [06:21] <Cacy> acctually there were any cases when somebody who didint remember email/ID transaction received his account? how it was made?
#129 [06:22] <SirHC199331> the initial ticket i sent in was on july 31 and iv been checking for a response as well as that when will i hear back page off and on since then at this point im just giving up on waiting for a reply and gonna get a new copy of minecraft im just trying to figure out if it will cause problems with reclaimation if i do finally get helpful reply
#130 [06:26] * Cacy [webchat@afce44.neoplus.adsl.tpnet.pl] has quit. (Quit: webchat.esper.net)
#131 [06:29] <GreyVulpine> Well, once you purchase a new minecraft account, how do you expect the rest of your support request to play out?
#132 [06:29] <GreyVulpine> They can't reclaim the original account, since your email already has minecraft credited to it
#133 [06:30] <GreyVulpine> There's no way to place two minecraft accounts off of one email
#134 [06:37] <SirHC199331> would it be possible to have it linked to a different account?
#135 [06:38] <GreyVulpine> From what I understand, nope.
#136 [06:38] <SirHC199331> mainly im trying to figure out if there would be issues with me having multiple accounts with copies
#137 [06:38] <SirHC199331> like would that be against some rules of some sort
#138 [06:39] <GreyVulpine> If you have one email with one account, and another email with another account?
#139 [06:39] <SirHC199331> yea
#140 [06:39] <GreyVulpine> Then nope, there should be no conflict
#141 [06:39] <SirHC199331> so i couldnt get like banned or anything for owning both of them then?
#142 [06:40] <GreyVulpine> Nope.
#143 [06:42] <SirHC199331> ok thanks just wanted to make sure since there are some sites like that
#144 [06:42] <GreyVulpine> Alt sites are notorious for using stolen accounts and advertising them as 'free' minecraft alts
#145 [06:43] * LeXx [webchat@b2b-78-94-187-2.unitymedia.biz] has joined #minecrafthelp
#146 [06:43] <LeXx> someone here?
#147 [06:44] <SirHC199331> i more meant sites banning you for using duplicate accounts
#148 [06:44] <GreyVulpine> But Mojang doesn't care if you have multiple accounts. How do you think parents are able to purchase accounts for their Billy, Joe, Sue and Sally? People do legitly buy alternative accounts so they can do alts on servers
#149 [06:44] <SirHC199331> lol fair enough well thanks for the info
#150 [06:47] * Guest20442 [webchat@59-102-66-184.tpgi.com.au] has quit. (Quit: webchat.esper.net)
#151 [06:48] <LeXx> need help about this: com.mojang.authlib.exceptions.AuthenticationUnavailableException: Cannot contact authentication server <-- one hour ago it worked but now iam not able to get it run on a online server nor a local gameserver. what can i do? It looks like a problem that affect all the plugins which are using https://sessionserver.mojang.com/sess
#152 [06:48] <LeXx> ion/minecraft/profile/ API. The services are online according the mojang website.
#153 [06:49] <GreyVulpine> Perhaps the mod changed something to make you access the wrong authentication server?
#154 [06:49] <GreyVulpine> Security software? SSL issues when trying to do man-in-the-middle passthrough can make the authentication not work correctly
#155 [06:50] <LeXx> its not a mod. and in the config files is still https://sessionserver.mojang.com/session/minecraft/profile/. I can open this adress in a browser (with a correct UUID) and it worked but not while iam using it through the plugin
#156 [06:51] <GreyVulpine> How do you know "sessionserver.mojang.com" is actually pointing to the correct authentication server?
#157 [06:54] * Enzinerz [webchat@a82-197-13-21.mpynet.fi] has joined #minecrafthelp
#158 [06:55] <Enzinerz> Hi, i bought new minecraft account, and i didnt rember i had one already. can i return one account back?
#159 [06:56] <GreyVulpine> https://help.mojang.com/customer/en/portal/articles/359338-mojang-refunds-policy?b_id=5408
#160 [06:56] <LeXx> its not to authenticate a player. Its to get the skin data. Every plugin that uses this sesseionserver dont work correctly. for example: Citizens tries to get the skin information for the npc skin and Luckperms tries to get the head skin. but it dont work. In a browser it works.
#161 [06:58] <GreyVulpine> Yeah, that's not going to be something we really assist with here.
#162 [07:01] <LeXx> thanks for nothing. bye
#163 [07:03] * Enzinerz [webchat@a82-197-13-21.mpynet.fi] has quit. (Quit: webchat.esper.net)
#164 [07:18] * thanos [webchat@46.246.223.126.dsl.dyn.forthnet.gr] has joined #minecrafthelp
#165 [07:21] <thanos> when i try to log in my account it says that if it was creatited after 2012 or have been migrated i should use my email. which i did. and nothing happend, i aslo tried multiple times resseting my password and i still get the same messege
#166 [07:57] <Greymagic27> thanos, Hey. This issue may be being caused by incompatible software on your PC. Let's check if this is the case by getting a list of running programs from your PC. HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Follow the steps which Mightyena will send below:
#167 [07:57] <Greymagic27> ??> thanos tools/hjt
#168 [07:57] <Mightyena> thanos: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#169 [07:57] <Mightyena> thanos: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#170 [08:04] * Millard [webchat@cpc126398-mapp13-2-0-cust190.12-4.cable.virginm.net] has joined #minecrafthelp
#171 [08:05] <Millard> Is there a issue with buying realms on the windows 10 edition? Everytime i try and buy a new one, it says isnt connected to the internet on the marketplace. But the actual marketplace shows its working for me on the main menu, where it shows all the skins etc.
#172 [08:06] <Millard> #minecrafthelp Is there a issue with buying realms on the windows 10 edition? Everytime i try and buy a new one, it says isnt connected to the internet on the marketplace. But the actual marketplace shows its working for me on the main menu, where it shows all the skins etc.
#173 [08:14] <thanos> https://paste.ubuntu.com/p/BdVsRTYD76/
#174 [08:15] <thanos> you mean this? sorry it took me so long to reply
#175 [08:30] <Millard> I dont have a clue haha, i got screenshots, but whats the best place to upload them?
#176 [08:32] * Xeyame [~Xeyame@server-q7su72.xeya.me] has quit. (Remote host closed the connection)
#177 [08:38] * thanos [webchat@46.246.223.126.dsl.dyn.forthnet.gr] has quit. (Quit: webchat.esper.net)
#178 [08:39] * Trono [webchat@108-206-25-253.lightspeed.hstntx.sbcglobal.net] has joined #minecrafthelp
#179 [08:42] * prattprattpratt [webchat@136.36.104.39] has quit. (Quit: webchat.esper.net)
#180 [08:43] * Rundgong [webchat@h-207-33.A246.priv.bahnhof.se] has joined #minecrafthelp
#181 [08:43] <Rundgong> Hey, can you tell if purchase servers are down? I can't buy the game or buy a gift card for some reason. Thanks
#182 [08:44] * Trono [webchat@108-206-25-253.lightspeed.hstntx.sbcglobal.net] has quit. (Client Quit)
#183 [08:45] * AmazingBean [webchat@5-148-35-162.cust-5.exponential-e.net] has joined #minecrafthelp
#184 [08:45] * PixelMania [webchat@host31-48-198-237.range31-48.btcentralplus.com] has joined #minecrafthelp
#185 [08:47] <AmazingBean> Howdy everyone! I bought Minecraft way back in 2011, have used it throughout the past 8 years sporadically, but haven't logged on in about 4-5 years. I have forgotten my password (of course!), so used the forgotten password function. But wonderfully, the email address I have put down is not getting any emails through from Mojang. I have gotten emai
#186 [08:47] <AmazingBean> ls through before, for buying the game, for changin my password in 2012 and just now for putting a Help Ticket in with the mojang people. Anyone had this problem before with very old accounts?
#187 [08:48] * Adjektive [webchat@ip-176-198-201-11.hsi05.unitymediagroup.de] has joined #minecrafthelp
#188 [08:49] <Adjektive> I can't wait..
#189 [08:49] <Adjektive> Do please my Case now.. Please.. I can't wait... Case #3035997
#190 [08:49] * Adjektive [webchat@ip-176-198-201-11.hsi05.unitymediagroup.de] has quit. (Client Quit)
#191 [08:52] * Hadi [webchat@62.20.62.211] has joined #minecrafthelp
#192 [08:52] <Hadi> Hello!
#193 [08:52] * PixelMania [webchat@host31-48-198-237.range31-48.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#194 [08:52] <Hadi> I've had some minecraft account issues
#195 [08:53] <Hadi> I have forgotten my password and my recovery mail was shutdown
#196 [08:53] <Hadi> I still know my security questions though.
#197 [08:53] <Hadi> What should I do?
#198 [08:55] <Rundgong> [#MineCraftHelp] Mojang Support is currently dealing with a very large backlog of account support requests. We cannot offer any faster help for account related issues (forgotten emails/passwords/security questions, or the inability to receive reset emails for them), you will need to wait for Mojang support to assist you.
#199 [08:56] <Hadi> So you guys can't help me?
#200 [08:56] <Rundgong> I'm not the guys, but this is the message you get when joining, so read it
#201 [08:57] <Hadi> Oh
#202 [08:57] <Hadi> Well
#203 [08:57] <Hadi> Do you have any tips on what I should do?
#204 [08:57] <Rundgong> no
#205 [08:58] <Hadi> Rude
#206 [08:58] <Rundgong> I'm just trying to buy the game okay, so fuck off
#207 [08:58] <Absol> Rundgong: Please keep it civil
#208 [09:00] * AmazingBean [webchat@5-148-35-162.cust-5.exponential-e.net] has quit. (Quit: webchat.esper.net)
#209 [09:12] <Greymagic27> Rundgong, Hey. When you try to purchase the game, does it give you any error message?
#210 [09:13] <Rundgong> Greymagic27 Yeah it tells me to review my card details and try again.
#211 [09:14] <Greymagic27> Rundgong, Does your bank allow international transactions?
#212 [09:14] <Rundgong> Looks weird too because all of a sudden I need to refresh the page to re-apply the details, getting different error messages in red under the nickname field
#213 [09:14] <Rundgong> I'm in sweden
#214 [09:14] <Greymagic27> Rundgong, What's the different error message you're getting?
#215 [09:15] <Rundgong> But it should, I've bought stuff from holland and usa before
#216 [09:16] <Rundgong> Once I got that it has to be more than thee characters, then it was about numbers and symbols, another one too about name being taken. Looks inconsistant
#217 [09:16] <Greymagic27> Rundgong, Can you DM me the username? I want to check if it's already been used, or if it is a system glitch. /msg Greymagic27
#218 [09:17] <Rundgong> do I @ your name after /msg or just the nick?
#219 [09:17] <Greymagic27> Rundgong, Just the nick :)
#220 [09:19] <Greymagic27> Rundgong, Thanks. I've just checked and it looks like it's a system error as the name isn't taken. I'd also like to confirm that nothing on your PC, such as a VPN, is causing the issue.
#221 [09:19] <Greymagic27> ??> Rundgong tools/hjt
#222 [09:19] <Mightyena> Rundgong: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#223 [09:19] <Mightyena> Rundgong: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#224 [09:23] <Rundgong> ok, done it and will dm you it, I tried turning adblock off too at the time of purchasing
#225 [09:23] <Greymagic27> Rundgong, Thanks. One moment
#226 [09:25] <Greymagic27> Rundgong, Hey. Did my message send? I lost internet for a second there
#227 [09:25] <Rundgong> yeah, I'll send again
#228 [09:26] <Greymagic27> I got the hijackthis log, I'll send my reply as it most likely didn't send due to me cutting out
#229 [09:26] <Greymagic27> Good news, there's nothing on your PC that would cause this sort of issue. My best advice is for you to have a word with your bank, see if other payment methods work and/or wait 12 hours then try again
#230 [09:26] <Rundgong> oh YOUR msg okay haha
#231 [09:26] <Greymagic27> :P
#232 [09:26] * Patyable0 [webchat@HSI-KBW-078-043-040-135.hsi4.kabel-badenwuerttemberg.de] has joined #minecrafthelp
#233 [09:27] <Rundgong> Okay, thanks, I'll play something else tonight and try tomorrow again! Thanks for your time :D
#234 [09:27] <Greymagic27> No problem! Enjoy the rest of your day :)
#235 [09:27] <Patyable0> Hey, i have a prob with logging in to my account
#236 [09:27] <Rundgong> You too
#237 [09:27] <Greymagic27> Patyable0, Hey. What sort of message does it give you when you try to login?
#238 [09:28] <Patyable0> It says my password is wrong. If i try to reset it, i dont get an email to do this
#239 [09:29] <Greymagic27> Patyable0, Let's start by checking if any incompatible software on your PC is causing the issue. HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Follow the steps which Mightyena will send below:
#240 [09:29] <Greymagic27> ??> Patyable0 tools/hjt
#241 [09:29] <Mightyena> Patyable0: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#242 [09:29] <Mightyena> Patyable0: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#243 [09:30] <Patyable0> dont think this is the problem. Can easily log in to any other account from my friends. Can you check if my account got hackedß
#244 [09:30] * pret [webchat@66.171.38.137] has joined #minecrafthelp
#245 [09:31] <Greymagic27> Patyable0, If you can login to your account from your friends PC, then it's likely that it is something on your PC causing the issue
#246 [09:32] <Patyable0> I can log into other accounts on my pc, but i get no acces to my account
#247 [09:32] <Greymagic27> Patyable0, Which is exactly why I want to check if anything on your PC is causing the issue, even if it's unlikely, it's good to rule it out
#248 [09:33] <Patyable0> yeah but on every other PC i have the same problem :) But only with my account. Other accounts can log in easily
#249 [09:35] <Greymagic27> Patyable0, Can you try to login whilst using a mobile hotspot? If what you said is true, then it's more likely it's either your account or ISP causing the issue. If you can't login using a mobile hotspot, then it's an account issue. If you can login with a mobile hotspot it's most likely ISP related
#250 [09:35] <pret> Everytime i try to log into my account on my PC nothing happens. I dont get a log in failed or wrong password, my login bar just goes grey and I cant do anything.. I thought maybe ill try to make another account because maybe they just didnt register mine but every time I try to do that it says my email is already in use. I have even reset my passw
#251 [09:35] <pret> ord a couple of times hoping this would work but it does not. For some reason i can log onto my account on my phone just fine, but not my PC. I just want to be able to be able to buy the java version and play minecraft.
#252 [09:36] <Patyable0> I already tried but it didnt work. Even tried at my friends PC´s but i dont get in :(
#253 [09:36] <Greymagic27> ??> pret tools/hjt
#254 [09:36] <Mightyena> pret: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#255 [09:36] <Mightyena> pret: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#256 [09:36] <Greymagic27> Patyable0, Alright. That sounds like it's an account issue. Email mojang using the information Mightyena will send below
#257 [09:36] <Greymagic27> ??> Patyable0 account/send-email
#258 [09:36] <Mightyena> Patyable0: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#259 [09:36] <Mightyena> Patyable0: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#260 [09:37] * pret [webchat@66.171.38.137] has quit. (Quit: webchat.esper.net)
#261 [09:38] <Patyable0> I bought Minecraft 7 years ago i dont think i can find it :D
#262 [09:45] * adnan [webchat@ADSL-37.76.219.229.mada.ps] has joined #minecrafthelp
#263 [09:46] <adnan> hi
#264 [09:46] <adnan> i need help
#265 [09:48] * adnan [webchat@ADSL-37.76.219.229.mada.ps] has quit. (Client Quit)
#266 [09:51] * piiskis [webchat@82-181-236-246.bb.dnainternet.fi] has joined #minecrafthelp
#267 [09:52] * Bell [webchat@cm-84.211.254.159.getinternet.no] has joined #minecrafthelp
#268 [09:52] <Bell> Hello
#269 [09:53] <piiskis> Hello, i bought minecraft in beta or alpha like maybe 7 years ago and i can't log into my account anymore? i have not used it for maybe 5+ years. I still have access to that email addres i used
#270 [09:54] <Bell> I need help
#271 [09:56] <Bell> Realm
#272 [09:58] <Bell> I buy realm yesterday and still can,t make realm
#273 [09:58] <Bell> ?
#274 [09:59] * Me_am_Hannes [webchat@ti0068a400-7227.bb.online.no] has joined #minecrafthelp
#275 [10:00] * Dilon [webchat@x4dbe36f0.dyn.telefonica.de] has joined #minecrafthelp
#276 [10:01] <Dilon> i dont can log in my account becaouse in my account is now a ather email
#277 [10:03] * Bell [webchat@cm-84.211.254.159.getinternet.no] has joined #minecrafthelp
#278 [10:04] <Bell> I still can,t make my realm on ios
#279 [10:06] * Bell [webchat@cm-84.211.254.159.getinternet.no] has quit. (Client Quit)
#280 [10:07] <Dilon> bell you must go to settings in your account and make the button on
#281 [10:07] <Me_am_Hannes> in the configur realm menu you can choose between three worlds and a minigame world. the first time a started a new world on the second and third world I had to pay for realms again. is this supposed to happen, and if it si, how can i remove the second and the third world so i don't have to pay so mutch every month?
#282 [10:23] * ismail [webchat@105.155.194.144] has joined #minecrafthelp
#283 [10:25] * Gr3nAde38 [webchat@lfbn-gre-1-65-202.w92-157.abo.wanadoo.fr] has joined #minecrafthelp
#284 [10:25] <ismail> hi
#285 [10:25] <Gr3nAde38> hi
#286 [10:25] <ismail> I have a problem creating a mojang account
#287 [10:26] <Gr3nAde38> me too
#288 [10:26] * Gr3nAde38 [webchat@lfbn-gre-1-65-202.w92-157.abo.wanadoo.fr] has quit. (Client Quit)
#289 [10:26] <ismail> if I want to create an account on my email, he indicates that this email address is already in use, which is not correct
#290 [10:27] * sjay [webchat@animals.ssg.petsmart.com] has joined #minecrafthelp
#291 [10:27] * ismail [webchat@105.155.194.144] has quit. (Client Quit)
#292 [10:28] <sjay> I recently switched from an Samsung Android device to an apple. I have purchased the new app in App Store so all is good there. However, i have no idea what my sons userid is and it is not attached to any of my emails (tried resetting everyone one of them). Is there a way withing the app on the droid device that I can find the userid?
#293 [10:35] * Uran [webchat@ip-31-0-127-186.multi.internet.cyfrowypolsat.pl] has joined #minecrafthelp
#294 [10:36] * TopComp [webchat@217.12.57.245] has joined #minecrafthelp
#295 [10:36] <TopComp> Hello
#296 [10:36] <Uran> hi
#297 [10:36] <Uran> i cannot change password to the minecraft account
#298 [10:37] <TopComp> I have problems with my account
#299 [10:37] <Uran> i dont have that mail which was need to create account
#300 [10:38] <TopComp> My account every 2 / 3 days just.. freezes..
#301 [10:38] <Uran> whats going on?
#302 [10:39] <TopComp> I cant join servers, and I cant login to my Minecraft Account on the website
#303 [10:39] <TopComp> It takes about 5 / 10 minutes
#304 [10:39] * DiegoVeraYT [webchat@r190-134-68-8.dialup.adsl.anteldata.net.uy] has joined #minecrafthelp
#305 [10:39] <TopComp> Every 2 / 3 days
#306 [10:40] <TopComp> Hello Diego
#307 [10:40] <DiegoVeraYT> Hi
#308 [10:40] * piiskis [webchat@82-181-236-246.bb.dnainternet.fi] has quit. (Quit: webchat.esper.net)
#309 [10:40] <TopComp> Are you mojang support?
#310 [10:40] <DiegoVeraYT> no
#311 [10:40] <TopComp> Well
#312 [10:40] * DiegoVeraYT [webchat@r190-134-68-8.dialup.adsl.anteldata.net.uy] has quit. (Client Quit)
#313 [10:40] * DiegoVeraYT [webchat@r190-134-68-8.dialup.adsl.anteldata.net.uy] has quit. (Client Quit)
#314 [10:42] * Uran [webchat@ip-31-0-127-186.multi.internet.cyfrowypolsat.pl] has left #minecrafthelp
#315 [10:44] * Naixu [webchat@dslb-002-205-066-250.002.205.pools.vodafone-ip.de] has joined #minecrafthelp
#316 [10:45] <Naixu> Hi i can´t log in in to my account i changed my password 5 times and it still doesnt work and i can´t log in to minecraft.net pls help
#317 [10:47] * Noxwill [webchat@gw-ros.isp.mcnet.cz] has joined #minecrafthelp
#318 [10:50] <Noxwill> helllo! i have some issue, i cant log in in to the minecraft.net, also in to the luncher im sure the passwor is a corect also i wait 24 hours and tried again but its same. i turned VPN for sure. im looking for some help i want buy the game i log in to the mojang but i cant log in to the site
#319 [10:52] <Noxwill> like button doesnt work and luncher write me my password isnt correct ...but i know it is
#320 [10:52] <Noxwill> like button doesnt work and luncher write me my password isnt correct ...but i know it is
#321 [10:52] * Noxwill [webchat@gw-ros.isp.mcnet.cz] has left #minecrafthelp
#322 [10:52] <Naixu> i have the same problem
#323 [10:55] * justin [webchat@p4FC94A54.dip0.t-ipconnect.de] has joined #minecrafthelp
#324 [10:55] <mattym> Naixu, When you attempted to change the password, were you getting the message or email confirming it was changed?
#325 [10:55] <Naixu> yes
#326 [10:56] <Naixu> or wait no
#327 [10:56] <Naixu> mattym
#328 [10:56] <mattym> Naixu, What is the exact error message you are getting when trying to log in on the website?
#329 [10:57] <Naixu> mattym in the launcher it says invalid email or password and on the website nothin happens
#330 [10:58] <mattym> ??> Naixu tools/hjt
#331 [10:58] <Mightyena> Naixu: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#332 [10:58] <Mightyena> Naixu: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#333 [10:58] <justin> hello I have a problem I do not come with the mojang email because I have misplaced this email and have now made a new one now I wanted to ask if it is possible to transfer the old email to the new one
#334 [10:58] <justin> Sorry for my english I am from germany: D
#335 [10:59] <Naixu> @mattym okay
#336 [10:59] * justin [webchat@p4FC94A54.dip0.t-ipconnect.de] has quit. (Client Quit)
#337 [11:00] <Naixu> @mattym https://paste.ubuntu.com/p/68MnZ5m5DZ/
#338 [11:01] <mattym> ??> Naixu
#339 [11:01] * Mightyena [~Bot@va1.ae97.net] has joined #minecrafthelp
#340 [11:01] <mattym> ??> Naixu info/mcleaks
#341 [11:01] <Mightyena> Naixu: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#342 [11:01] <Mightyena> Naixu: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#343 [11:02] <mattym> ??> Naixu win/hosts/edit
#344 [11:02] <Mightyena> Naixu: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#345 [11:02] <Mightyena> Naixu: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#346 [11:02] * prattprattpratt [webchat@136.36.104.39] has joined #minecrafthelp
#347 [11:02] <prattprattpratt> Just downloaded the Java version for MacOS, but whenever I try to run it (after moving it to the Applications folder) it crashes and gives me the Mac crash report thing. Just wondering if that's common/easily diagnosable/solvable.
#348 [11:03] * Todd [webchat@cpe-67-243-104-240.hvc.res.rr.com] has joined #minecrafthelp
#349 [11:04] <Todd> I need help with buying realms. Every time i've tried to buy it, it wont go through
#350 [11:04] * Owen [webchat@asu-viz-wifi-90.appstate.edu] has joined #minecrafthelp
#351 [11:05] <mattym> prattprattpratt, Was it just saying it crashed, or did it give any other details?
#352 [11:05] <Owen> Hello, I am trying to log back into my child hood account. I need a email swap to my current email. the email associated with my account is old and lost password information. I know 2 of my security questions. Helpppp
#353 [11:05] <Todd> It would just say unable to do it at this time
#354 [11:06] <Owen> I cant remember my first question. how old were you when you got your first gaming console.
#355 [11:06] <sjay> does anyone know how to find account id in the app, i dont know it and emails are not allowing me to reset
#356 [11:06] <Todd> Yea it would say "Error! Sorry, we're unable to process your purchase at this time. Please try again later
#357 [11:07] <Naixu> @mattym thank your very much i deleted the mcleak data before and i thougt it was banned but i wasnt now i know that i should not use these programms thanky you
#358 [11:07] <mattym> ??> Owen account/send-email
#359 [11:07] <Mightyena> Owen: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#360 [11:07] <Mightyena> Owen: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#361 [11:07] * Todd [webchat@cpe-67-243-104-240.hvc.res.rr.com] has quit. (Client Quit)
#362 [11:07] <Owen> Iv tryed to use all the forms
#363 [11:08] <mattym> Owen, Only Mojang can help you with an account issue.
#364 [11:11] * maxuel [webchat@189-36-153-206.unitelecom.com.br] has joined #minecrafthelp
#365 [11:11] * maxuel [webchat@189-36-153-206.unitelecom.com.br] has quit. (Client Quit)
#366 [11:14] <sjay> where do i find the transaction id?
#367 [11:40] <prattprattpratt> mattym it gave me a huge log. I can't make much sense of it. This part might be informative: https://paste.gg/p/anonymous/9fc60d1fe64a479e86444e8c69eec0f2
#368 [11:41] * Stefano [webchat@80-109-230-164.cable.dynamic.surfer.at] has joined #minecrafthelp
#369 [11:43] <Stefano> hi, any one can help about account minecraft can't be recovered ?
#370 [11:43] * ChillChasm [webchat@178.43.57.248.ipv4.supernova.orange.pl] has joined #minecrafthelp
#371 [11:43] * Lord_of_Life [~Lord@77.28.162.174] has quit. (Ping timeout: 198 seconds)
#372 [11:44] * Lord_of_Life [~Lord@77.28.164.196] has joined #minecrafthelp
#373 [11:46] <Stefano> my old email not work anymore, and I need to update my account with my NEW email
#374 [11:46] <Stefano> but no support from service....
#375 [11:47] <ChillChasm> I'm running integrated intel hd 4400 graphics card, Java crashes between 1-5 minutes of gameplay, Please help (updated graphics drivers and java). What information about the problem I can provide to solve this?
#376 [11:47] <mattym> prattprattpratt, Can you get a pastebin of the full log.
#377 [11:48] <prattprattpratt> https://paste.gg/p/anonymous/270b6298c677403d8ece55923cb6d24f
#378 [11:49] * addaco [webchat@cg2-gate1.net.internetunion.pl] has joined #minecrafthelp
#379 [11:52] * Stefano [webchat@80-109-230-164.cable.dynamic.surfer.at] has quit. (Quit: webchat.esper.net)
#380 [11:54] <mattym> prattprattpratt, You did download the installer/launcher from the main download button on minecraft.net right?
#381 [11:54] * Mightyena [~Bot@va1.ae97.net] has joined #minecrafthelp
#382 [11:55] <mattym> Chillchasm, That hardware is borderline fellow the requirements.
#383 [11:58] * justin171100 [webchat@p4FC94261.dip0.t-ipconnect.de] has joined #minecrafthelp
#384 [11:59] * Omcdermott [webchat@ip-5-186-124-163.cgn.fibianet.dk] has joined #minecrafthelp
#385 [12:00] <justin171100> hello and although I have a problem I have an accout on minecraft and can not get in with the old email because I do not have them anymore what can I do?
#386 [12:00] <Omcdermott> Hello, i hope someone can help me. I was playing on a realm today with a friend, i accidentally gave myself 64550 with commands and then the server crashed? And now neither of us can log in to it, please help
#387 [12:01] <mattym> ??> justin171100 account/send-email
#388 [12:01] <Mightyena> justin171100: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#389 [12:01] <Mightyena> justin171100: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#390 [12:02] <mattym> Omcdermott, is it a java or bedrock realm?
#391 [12:02] <Omcdermott> java
#392 [12:02] * Oli1 [webchat@59.pool90-74-2.dynamic.orange.es] has joined #minecrafthelp
#393 [12:03] <mattym> Omcdermott, Well if you made a recent enough backup, I would suggest reverting to that. If not you will probably need to stop the realm download the world, and try and fix it. Then reupload the fixed version
#394 [12:04] * doenerkebab [webchat@82-209-145-2.cust.bredband2.com] has joined #minecrafthelp
#395 [12:04] <Omcdermott> i didn't make any backup, but can you maybe link a guide or something on how to download the world and fixing it?
#396 [12:04] <doenerkebab> It says can't resolve hostname when I try to join my friend's server
#397 [12:04] * Mightyena [~Bot@va1.ae97.net] has quit. (Remote host closed the connection)
#398 [12:04] * Mightyena [~Bot@va1.ae97.net] has joined #minecrafthelp
#399 [12:05] <doenerkebab> what should i do?
#400 [12:05] * Bowie18 [webchat@83-83-100-22.cable.dynamic.v4.ziggo.nl] has joined #minecrafthelp
#401 [12:05] <mattym> Omcdermott, Downloading should be easily doable through the realm owners control panel.
#402 [12:06] <Omcdermott> Okay, well i ain't the owner so i'll have to wait for my friend to come online
#403 [12:06] <Omcdermott> But anyway thanks for the response!
#404 [12:06] <mattym> Omcdermott, beyond that you will need to play around with it, as there may be multiple things wrong, no way to know ahead of time.
#405 [12:06] <Omcdermott> Okay
#406 [12:07] <mattym> doenerkebab, Double check your friend gave you a valid server address.
#407 [12:08] * justin171100 [webchat@p4FC94261.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#408 [12:09] <Bowie18> Yesterday we've downloaded the game, but when I want to play it, it says: 'Game had crashed'. And I can't play it. Java is installed. So I have no Idea what the problem is. Who can help me? Thanks!
#409 [12:09] <ChillChasm> @mattym thanks for answering. I thought It's enough since the game launches. Next question: Can I run Minecraft 1.14 with this hardware (Intel hd 4400)?
#410 [12:10] * Jon [webchat@c-73-210-26-60.hsd1.il.comcast.net] has joined #minecrafthelp
#411 [12:10] <mattym> ChillChasm, Like I said, the hardware is right on the bubble. In general it's quite old.
#412 [12:10] <Jon> Hello
#413 [12:10] <mattym> ??> Bowie18 launcher/log
#414 [12:10] <Mightyena> Bowie18: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#415 [12:11] <Jon> Is there a reason why mojang just neglects the game now? Honest question
#416 [12:11] <mattym> Jon, ... because they in fact do not.
#417 [12:11] <Oli1> Hi, everyone. I'm running Minecraft Java 1.14.4. on iMac (21.5-inch, Late 2013) with Mojave 10.14.6 and running the latest Java 8. Everything with Minecraft was running smoothly until I made the upgrade from Sierra to Mojave. Now, the launcher opens, but when I click play it crashes and Java 'unexpectedly quits'. Following some advice I found onlin
#418 [12:11] <Oli1> e I copied this: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Home/bin/java from Java and pasted it into the Java executable under installations in the Minecraft launcher. It didn't change anything.
#419 [12:12] <Jon> Why have I sent them emails every month for the past 4 months with no response?
#420 [12:13] <mattym> Jon, doubtfull, while they are working with a significant backlog, they reply to all messages sent.
#421 [12:13] <Bowie18> Mightyena: Thanks a lot, I'll look at it!
#422 [12:14] <mattym> Oli1, Did you install the java 8 from the same link Mightyena will provide below.
#423 [12:14] <mattym> ??> Oli1 java/1.8
#424 [12:14] <Mightyena> Oli1: You can get Java 8 for almost any platfom here: https://www.oracle.com/technetwork/java/javase/downloads/jre8-downloads-2133155.html
#425 [12:15] <Oli1> Mightyena, thanks! I already have Java 8 installed.
#426 [12:15] <prattprattpratt> mattym Yes I downloaded it from the official download page
#427 [12:15] <mattym> Oli1, As I asked, did you install it directly from that page,
#428 [12:16] <Jon> They will never respond to my emails. I came here 2 months ago to say the same thing. This "backlog" is nothing. Is there a way I can find out which email I used for my MC account? I don't remember which email I used and now I basically can't log in. Haven't been for 4 months
#429 [12:16] <Oli1> mattym, Sorry, I missed your message. I have checked the link provided. No, I did not download Java from here
#430 [12:16] <mattym> prattprattpratt, Ok let's try to rule out some of the usual issues Macs have with that. First start off clean by removing anything currently related to the game in you Applications folder. And to be safe also delete the download
#431 [12:17] <mattym> prattprattpratt, then check to make sure the default mac firewall is off, then redownload a fresh installer and try the install process again
#432 [12:18] <Oli1> mattym, I downloaded Java from here https://www.java.com/en/download/mac_download.jsp
#433 [12:18] <mattym> Jon, No there is not. If you actually emailed Mojang they will have replied either helping you or asking for more info.
#434 [12:19] <mattym> Oli1, Hmm download the one from the page Mightyena linked. Then also make sure you are using the Java Executable command you had found.
#435 [12:19] <Jon> If you read above, I emailed them every month. Basically 4 emails
#436 [12:19] * PanTruskawka [webchat@etth-95-215-79-230.telesim.com.pl] has joined #minecrafthelp
#437 [12:19] <Jon> Their twitter is inactive, and their support system is inactive. Simple.
#438 [12:19] <mattym> Oli1, the one you installed may not have been the one that is accessed with that argument.
#439 [12:20] <mattym> Jon, Provide me with the confirmation code from the earliest support email you are saying was never replied to.
#440 [12:21] <PanTruskawka> Good evening, sir. If the profile name is occupied under a different nickname then you can somehow change it to the occupied nickname which is outdated only takes a place ?
#441 [12:21] * Bowie18 [webchat@83-83-100-22.cable.dynamic.v4.ziggo.nl] has joined #minecrafthelp
#442 [12:21] <mattym> PanTruskawka, what?
#443 [12:22] <PanTruskawka> Wait a minute, I'll explain everything
#444 [12:22] <Bowie18> Mightyena: I've followed your instructions, but still the game says it's crashed.....
#445 [12:23] <Jon> 2955756
#446 [12:23] <prattprattpratt> mattym Firewall is off, deleted the Application and download, redownloaded/installed, but it does the same thing.
#447 [12:23] <mattym> Bowie18, Well the instructions told you to get us a log so we can beging diagnosing the issue, not sure why you expected it to fix anything.
#448 [12:24] * sjay [webchat@animals.ssg.petsmart.com] has quit. (Quit: webchat.esper.net)
#449 [12:24] <PanTruskawka> +mattym, There's a nickname on Launcher that was bought in 2015. It's not used. I've been playing under one of these for eight years, but I've never bought a Minecraft Premium. I've decided but the profile name is busy. Is there no way to help me? I have made a good reputation with my nickname among the players and I don't only have a premium.
#450 [12:25] * DarkNoddy [~mordi@ti0020a400-2810.bb.online.no] has joined #minecrafthelp
#451 [12:25] <mattym> PanTruskawka, No
#452 [12:26] * Omcdermott [webchat@ip-5-186-124-163.cgn.fibianet.dk] has quit. (Quit: webchat.esper.net)
#453 [12:26] * Jon [webchat@c-73-210-26-60.hsd1.il.comcast.net] has quit. (Quit: webchat.esper.net)
#454 [12:27] <Oli1> mattym, I have followed your instructions and downloaded the version of Java you linked
#455 [12:28] <mattym> Oli1, Install it then make sure you start the game with a profile set to use that Java Executable argument you found
#456 [12:30] <PanTruskawka> +mattym, If you buy a profile name under a different nickname. Can't you change it later? If it's in the way and the person doesn't use it.
#457 [12:30] <Oli1> mattym, I have copied that Java executable code and pasted it into "New Release - Installations". Game still crashes
#458 [12:30] <mattym> PanTruskawa, No if someone has a name it is theirs forever or until they decide to pick a new one.
#459 [12:31] <mattym> Oli1, Did you replace the original Java Executable entry?
#460 [12:32] * Dilon [webchat@x4dbe36f0.dyn.telefonica.de] has quit. (Quit: webchat.esper.net)
#461 [12:32] <PanTruskawka> +mattym, Just on the website namemc. pl I write that my nickname is available because this person uses another and on the premium site is supposed to be busy.
#462 [12:33] <Oli1> mattym, I went sytem preferences, chose Java, copied the code, went back to launcher, and pasted the codea in the java executable box
#463 [12:33] <mattym> !ban PanTruskawka You should have bought the game and gotten the name when it was available
#464 [12:33] * Absol kicked PanTruskawka from #minecrafthelp (Reason: anTruskawka :You should have bought the game and gotten the name when it was available)
#465 [12:34] <Bowie18> mattym: Sorry, that's my lack of the English language. Where can I send the log (don't have it yet)? In this support community?
#466 [12:35] <mattym> Oli1, it should be: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Home/bin/java
#467 [12:35] * iiDarkAsh [webchat@c-73-186-161-114.hsd1.ma.comcast.net] has joined #minecrafthelp
#468 [12:35] <mattym> Bowie18, Yes when you make the link it tells about give it here.
#469 [12:36] <Oli1> mattym, yes that's exactly the code I copied and pasted.
#470 [12:36] <iiDarkAsh> Hi there! So my problem is that my account was hacked. I was able to reclaim it, however the hacker changed my username, and I can't seem to change it back. Is there any way to do so before the 30 days usually required?
#471 [12:37] <mattym> Oli1, Ok let's see if a local clean install helps.
#472 [12:37] <mattym> ??> Oli1 mac/reinst/manual
#473 [12:37] <Mightyena> Oli1: First, open up the Terminal app found in Applications > Utilities > Terminal. Enter the following command into the terminal: open ~/Library/Application\ Support/minecraft
#474 [12:37] <Mightyena> Oli1: That should open a Finder window showing your Minecraft folder, delete everything except the saves folder. Then restart the game by launching the app in the Applications folder.
#475 [12:38] <mattym> iiDarkAsh, no
#476 [12:38] <iiDarkAsh> Oh, that's a shame. Guess I'll just hide my face until then. Oof.
#477 [12:39] <prattprattpratt> mattym I also tried the "alternative download" link but it still blows up and gives me that error log
#478 [12:39] <mattym> prattprattpratt, And all before the launcher itself even opens right?
#479 [12:40] <Oli1> Mightyena, I have copy and pasted that code you gave me into the terminal. If I delete everything 'except saves folder', will I lose my saved worlds?
#480 [12:40] <prattprattpratt> mattym Yep, nothing opens up at all
#481 [12:40] <mattym> Oli1, No that's the point of not deleting the saves folder
#482 [12:40] <Oli1> mattym, Just wanted to be sure.
#483 [12:42] <mattym> prattprattpratt, Other than the default one, any other firewall, vpn, anti-virus, or parental control software on the machine?
#484 [12:42] <Oli1> mattym, Okay, just to confirm, I'm about to delete 62 of 63 items from the directory, including folders called assets, versions, resource packs, logs, libraries
#485 [12:43] <mattym> Oli1, Yes the game can redownload all it's own files. Keep your saves folder, and screenshots if you have any
#486 [12:43] <Oli1> mattym, once I have deleted the items (less saves & screenshots) what do I do next?
#487 [12:44] <mattym> Oli1, Restart the game and try to load it up.
#488 [12:44] <mattym> Oli1, It will need to redownload stuff so give it some time
#489 [12:45] <doenerkebab> My friend has a server, but i can't join it. All it says is can't resolve hostname. I checked the server address and it is correkt. What should i do? thanks
#490 [12:46] <doenerkebab> I play on mac
#491 [12:47] * Rebecca [webchat@80-112-55-110.cable.dynamic.v4.ziggo.nl] has joined #minecrafthelp
#492 [12:48] <Oli1> mattym, I have followed your instructions, and I would like to say a big thankyou to you and Mightyena for solving my problem quickly and easily. You have made my daughters very happy. Many thanks!!!1!!
#493 [12:49] <mattym> Oli1, Ok enjoy!
#494 [12:49] <Oli1> mattym, Mightyena thanks I'm logging out now.
#495 [12:49] * Oli1 [webchat@59.pool90-74-2.dynamic.orange.es] has quit. (Quit: webchat.esper.net)
#496 [12:50] <prattprattpratt> mattym Nothing that I can think of that might be messing with the network
#497 [12:50] <mattym> doenerkebab, Can you check the server address here: https://mcsrvstat.us/
#498 [12:50] * Albomer4450 [webchat@78.165.197.73.dynamic.ttnet.com.tr] has joined #minecrafthelp
#499 [12:50] <mattym> prattprattpratt, Any of those types of programs I mentioned at all.
#500 [12:50] <Albomer4450> hello
#501 [12:50] <prattprattpratt> mattym None
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#506 [12:53] * stove [webchat@barbaras-mbp.dynamic.ucsd.edu] has joined #minecrafthelp
#507 [12:54] * StreuselCookie [webchat@x4db6a6c5.dyn.telefonica.de] has joined #minecrafthelp
#508 [12:54] <StreuselCookie> hey
#509 [12:54] <StreuselCookie> can someone help me?
#510 [12:54] <StreuselCookie> i'm new in minecraft
#511 [12:54] <mattym> prattprattpratt, I am not too familiar with Mac, when that error log comes up, does the window its in have a title/name or say what type of general error it is, or just a crash log?
#512 [12:55] <mattym> StreuselCookie, Just ask your question or stat the problem.
#513 [12:55] <StreuselCookie> ok
#514 [12:55] <stove> I'm having trouble playing the game. I just downloaded minecraft on my mac and every time I press play in the launcher the game crashes. I have tried downloading the beta version and using the beta version of the launcher but neither seem to work.
#515 [12:56] <StreuselCookie> my problem is that when i want to log in everytime my minecraft is crashing because ot says that i have a bad graphic driver what can i do?
#516 [12:56] <StreuselCookie> it
#517 [12:56] <mattym> stove, Does the launcher crash, or does it crash after you try to load into the game itself?
#518 [12:57] <mattym> ??> StreuselCookie win/dxdiag
#519 [12:57] <Mightyena> StreuselCookie: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#520 [12:57] * doenerkebab [webchat@82-209-145-2.cust.bredband2.com] has quit. (Quit: webchat.esper.net)
#521 [12:58] <stove> when I press play the launcher appears to close and then it reappears with the crash message
#522 [12:58] <prattprattpratt> mattym It's pretty generic - "Minecraft Launcher quit unexpectedly."
#523 [12:59] * Vokuar [~Vokuar@120.22.54.188] has quit. (Quit: Quit)
#524 [13:00] <mattym> ??> stove launcher/log
#525 [13:00] <Mightyena> stove: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#526 [13:02] * stove [webchat@barbaras-mbp.dynamic.ucsd.edu] has quit. (Quit: webchat.esper.net)
#527 [13:02] <mattym> prattprattpratt, And you already said the alternative installer/launcher did not work either?
#528 [13:03] <prattprattpratt> mattym That's right, it did the same thing
#529 [13:04] * stove [webchat@barbaras-mbp.dynamic.ucsd.edu] has joined #minecrafthelp
#530 [13:04] <mattym> prattprattpratt, I thought it looked up to date in your log, but just to double check, what Mac OS version are you running to your knowledge?
#531 [13:05] <prattprattpratt> mattym 10.14.6
#532 [13:06] <mattym> prattprattpratt, Yeah, currently I am only seeing things that relate to much older OSX versions with that general issue.
#533 [13:06] <stove> mattym i followed the instructions on the article but nothing gets output it just says "waiting for log output..."
#534 [13:06] <mattym> stove, Did you wait for it to crash?
#535 [13:06] <mattym> prattprattpratt, Best bet is to make a new report on bugs.mojang.com and make sure to include that link to the full crash log you got.
#536 [13:07] <stove> mattym yea
#537 [13:08] * StreuselCookie [webchat@x4db6a6c5.dyn.telefonica.de] has quit. (Quit: webchat.esper.net)
#538 [13:09] <mattym> stove, Ok leave the launcher and empty log window opened, then do the new instructions Mightyena will provide below
#539 [13:09] * ChillChasm [webchat@178.43.57.248.ipv4.supernova.orange.pl] has quit. (Quit: webchat.esper.net)
#540 [13:09] <mattym> ??> stove launcher/log-txt
#541 [13:09] <Mightyena> stove: We need to see your full launcher log, which is created in the game directory.
#542 [13:09] <Mightyena> stove: First open your .minecraft folder (If you don't know how to get there, ask), then try to launch the game. Then in the .minecraft folder open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#543 [13:09] <mattym> stove, You can skip trying to run the game again, as it should still be open/crashed
#544 [13:09] <stove> yea not sure how to get to the .minecraft folder
#545 [13:10] <mattym> stove, First, open up the Terminal app found in Applications > Utilities > Terminal. Enter the following command into the terminal: open ~/Library/Application\ Support/minecraft
#546 [13:10] * StreuselCookie [webchat@x4db6a6c5.dyn.telefonica.de] has joined #minecrafthelp
#547 [13:10] <StreuselCookie> hello I have now done everything with the ubuntu what should I do next?
#548 [13:10] <prattprattpratt> mattym Thanks for the help anyways, I appreciate your time. I'll go ahead and make a report. I get a similar crash log sometimes when I try to run my Linux VM as well for work so it's possible there's something up with my computer.
#549 [13:10] <mattym> stove, That should open directly to the .minecraft folder on a Mac
#550 [13:11] <mattym> prattprattpratt, Wait, is it a work provided PC?
#551 [13:11] <mattym> StreuselCookie, We need the link the instructions had you create.
#552 [13:12] <StreuselCookie> mattym http://paste.ubuntu.com/p/fxVwCwSHKm/plain/ thats the link
#553 [13:12] <prattprattpratt> mattym It's work-bought but it was shipped straight to me. My employer didn't put any software on it
#554 [13:13] <mattym> StreuselCookie, Ok just a moment.
#555 [13:13] <stove> mattym https://paste.ubuntu.com/p/z75SRKQd4Q/
#556 [13:13] <StreuselCookie> mattym ok
#557 [13:15] <mattym> StreuselCookie, Ok this is the most up to date driver for your hardware provided by Acer, https://global-download.acer.com/GDFiles/Driver/VGA/VGA_Intel_23.20.16.5038_W10x64_A.zip?acerid=636645642233115128&Step1=ULTRA-THIN&Step2=SWIFT&Step3=SF314-52&OS=ALL&LC=en&BC=ACER&SC=PA_6
#558 [13:15] * artan [webchat@188.150.193.34] has joined #minecrafthelp
#559 [13:15] <mattym> StreuselCookie, To install, you still need to extract the file, and look for something called either, autorun, or setup
#560 [13:15] <StreuselCookie> mattym ok thank you very very much you are the best <3
#561 [13:16] <mattym> stove, Just a moment.
#562 [13:16] * lucacol [webchat@217-123-111-1.cable.dynamic.v4.ziggo.nl] has joined #minecrafthelp
#563 [13:17] <mattym> ??> StreuselCookie mac/reinst/manual
#564 [13:17] <Mightyena> StreuselCookie: First, open up the Terminal app found in Applications > Utilities > Terminal. Enter the following command into the terminal: open ~/Library/Application\ Support/minecraft
#565 [13:17] <Mightyena> StreuselCookie: That should open a Finder window showing your Minecraft folder, delete everything except the saves folder. Then restart the game by launching the app in the Applications folder.
#566 [13:18] <artan> Hello i have a problem with realms i get kicket out and i get the message ´´internal exception: java.io.ioexception: an existing connection was forcibly closed by remote´´ i have tried everything
#567 [13:18] <mattym> artan, Are you the Realms owner?
#568 [13:19] <artan> yes
#569 [13:19] * lucacol [webchat@217-123-111-1.cable.dynamic.v4.ziggo.nl] has quit. (Client Quit)
#570 [13:20] <mattym> artan, Have you tried "restarting" it? I believe the process is just setting the Realm to off/stopped then starting it back up again.
#571 [13:21] <artan> i have tried that many times and i have tried to open ports and stuff to and im not that good with computers so i dont know what to do right now
#572 [13:22] <mattym> artan, Lets see if there is anything on the computer itself causing an issue.
#573 [13:22] <mattym> ??> artan tools/hjkt
#574 [13:22] <mattym> ??> artan tools/hjt
#575 [13:22] <Mightyena> artan: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#576 [13:22] <Mightyena> artan: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#577 [13:24] <artan> https://paste.ubuntu.com/p/zZwFGXjXyn/
#578 [13:25] * Harry5 [webchat@host86-156-11-157.range86-156.btcentralplus.com] has joined #minecrafthelp
#579 [13:25] <Harry5> Hi - I have issues with game glitching
#580 [13:26] * StreuselCookie [webchat@x4db6a6c5.dyn.telefonica.de] has quit. (Quit: webchat.esper.net)
#581 [13:27] <mattym> artan, Ok a few possible issues I can see there that may be causing the issue. First uninstall Hamachi from the computer, then do the following instructions Mightyena will give you.
#582 [13:27] <mattym> ??> artan av/adwcleaner
#583 [13:27] <Mightyena> artan: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#584 [13:27] <Mightyena> artan: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#585 [13:27] * Harry5 [webchat@host86-156-11-157.range86-156.btcentralplus.com] has quit. (Client Quit)
#586 [13:29] * agus_pryr [webchat@31-90-169-181.fibertel.com.ar] has joined #minecrafthelp
#587 [13:29] <agus_pryr> hi, i need help
#588 [13:29] <agus_pryr> i have this problem: The game crashed whilst unexpected error
#589 [13:30] <agus_pryr> Error: java.lang.RuntimeException: No OpenGL context found in the current thread.
#590 [13:31] * YapiDoo [webchat@BSN-142-232-53.dynamic.siol.net] has joined #minecrafthelp
#591 [13:31] <YapiDoo> Hello
#592 [13:31] <YapiDoo> I can't log in into my mc account.
#593 [13:31] <mattym> ??> agus_pryr win/dxdiag
#594 [13:31] <Mightyena> agus_pryr: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#595 [13:31] <mattym> YapiDoo, What happens when you try?
#596 [13:32] <YapiDoo> It says if is my account migrated and something else. But i'm sure my password is true.
#597 [13:32] <mattym> YapiDoo, What is the exact error message you get?
#598 [13:33] <YapiDoo> If your account was created after November 2012 or if it has been migrated, use your email. Otherwise use your username.
#599 [13:33] <mattym> YapiDoo, Are you trying to use an email or username to log in?
#600 [13:34] <YapiDoo> Yes.
#601 [13:34] * artan [webchat@188.150.193.34] has joined #minecrafthelp
#602 [13:34] <YapiDoo> Doesn't work.
#603 [13:34] <YapiDoo> i had same problems like 1 month ago but after some time was works.
#604 [13:34] <YapiDoo> Idk why this.
#605 [13:34] <artan> i did all of that now should it work now ?
#606 [13:34] <YapiDoo> Maybe cuz i have another one account tho? But other account wors.
#607 [13:34] <mattym> YapiDoo, It was not a yes or no question. Are you using an email or a username?
#608 [13:34] <YapiDoo> email
#609 [13:34] <mattym> artan, We need the link the instructions told you to make.
#610 [13:35] <YapiDoo> i tried with username.
#611 [13:35] <YapiDoo> but still same message.
#612 [13:35] <mattym> YapiDoo, What is the ingame username?
#613 [13:35] <YapiDoo> Wadee_
#614 [13:35] <artan> https://paste.ubuntu.com/p/GhQ9k99Rz2/
#615 [13:35] * StreuselCookie [webchat@x4db6a6c5.dyn.telefonica.de] has joined #minecrafthelp
#616 [13:35] <mattym> YapiDoo, Seems like a migrated account. Make sure you log in with the correct email account, not a username.
#617 [13:35] <StreuselCookie> hey how can i open the terminal app
#618 [13:36] <mattym> StreuselCookie, It should be an app inside the Applications folder.
#619 [13:36] <agus_pryr> mattym.. i did it
#620 [13:36] <YapiDoo> mattym i'm sure its true email. I don't have other emails for this account.
#621 [13:36] <mattym> StreuselCookie, If you are on an older MacOS, you may need to go into the Utilities folder within Applications
#622 [13:36] <mattym> ??> YapiDoo account/send-email
#623 [13:36] <Mightyena> YapiDoo: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#624 [13:36] <Mightyena> YapiDoo: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#625 [13:36] <mattym> agus_pryr, We need the link.
#626 [13:37] <mattym> artan, Ok, try to start the game again.
#627 [13:37] <mattym> artan, Test the Realm connection again after.
#628 [13:37] <agus_pryr> https://paste.ubuntu.com/p/2qf82bGDTg/
#629 [13:37] <YapiDoo> So i must pay for help?
#630 [13:37] <mattym> YapiDoo, You need to contact Mojang support.
#631 [13:37] * prattprattpratt [webchat@136.36.104.39] has quit. (Quit: webchat.esper.net)
#632 [13:37] <YapiDoo> Can you send me link ?
#633 [13:37] <stove> mattym any word on my issue?
#634 [13:37] <StreuselCookie> and where ist the applications folder?
#635 [13:37] <mattym> agus_pryr, Ok, nothing seems too far out of date. Lets check the following first.
#636 [13:37] <mattym> ??> agus_pryr win/reinst
#637 [13:37] <Mightyena> agus_pryr: You may need to reinstall the locally installed files that Minecraft puts into place.
#638 [13:37] <Mightyena> agus_pryr: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#639 [13:38] <mattym> StreuselCookie, It should be one of the things you see if you just open up Finder
#640 [13:39] <StreuselCookie> sry but whats a Finder XD
#641 [13:39] <artan> didn't work :C
#642 [13:39] <mattym> stove, Did you do the previous reinstall instructions?
#643 [13:39] <mattym> StreuselCookie, Wait, I think you are trying to follow instructions for someone else.
#644 [13:40] <mattym> artan, Then you will need to see if Mojang support can do anything on their end.
#645 [13:40] <YapiDoo> Any option for free mojang support?
#646 [13:40] <mattym> YapiDoo, It is.
#647 [13:40] <StreuselCookie> mattym what do you mean
#648 [13:40] <mattym> ??> StreuselCookie mojang/email
#649 [13:40] <Mightyena> StreuselCookie: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#650 [13:40] <Mightyena> StreuselCookie: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#651 [13:40] <mattym> StreuselCookie, You are asking for help with instructions that were not for you.
#652 [13:40] <mattym> StreuselCookie, Ignore them as they were Mac instructions.
#653 [13:41] <mattym> ??> artan mojang/email
#654 [13:41] <Mightyena> artan: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#655 [13:41] <Mightyena> artan: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#656 [13:41] <stove> mattym no i don't see any reinstall instructions
#657 [13:41] <StreuselCookie> mattym i alwys send mojang a mail but i doesnt get a answer
#658 [13:41] <mattym> StreuselCookie, Did you install the Acer driver I linked?
#659 [13:41] <YapiDoo> Okey thanks for being online . I'll message mojang on email :)
#660 [13:41] <StreuselCookie> mattym yes i did
#661 [13:41] <mattym> stove, Sorry right, did you get to .minecraft?
#662 [13:42] <stove> mattym yes i did
#663 [13:42] <StreuselCookie> sry my english is not so good im german
#664 [13:42] <mattym> stove, Ok, go back there the same way. Delete everything in there except for the folder names saves. Also keep one called screenshots if you have any. Then try to run the game again.
#665 [13:42] <YapiDoo> WHat is mojang's email?
#666 [13:43] <mattym> StreuselCookie, Did you install the driver file that I told you to download?
#667 [13:43] <mattym> YapiDoo, Fill out the form you were linked.
#668 [13:43] <StreuselCookie> mattym yes i did
#669 [13:43] <mattym> ??> StreuselCookie win/dxdiag
#670 [13:43] <Mightyena> StreuselCookie: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#671 [13:43] <YapiDoo> Yea but this is site for pay with paypal and its not free ..
#672 [13:43] <StreuselCookie> what am i going to do now?
#673 [13:44] <stove> mattym I don't have a folder named saves or screenshot should I just delete everything?
#674 [13:44] <mattym> YapiDoo, No, its not.
#675 [13:44] <mattym> stove, If you have neither, then yes, clear everything
#676 [13:44] <YapiDoo> Then i have a question.. What is transaction ID?
#677 [13:44] * artan [webchat@188.150.193.34] has quit. (Quit: webchat.esper.net)
#678 [13:45] <agus_pryr> mattym i have some java´s versions. is this a problem? what version do i have to have for minecraft 1.12 and 1.8?
#679 [13:45] * StreuselCookie [webchat@x4db6a6c5.dyn.telefonica.de] has joined #minecrafthelp
#680 [13:46] <StreuselCookie> so what should i do now
#681 [13:46] <YapiDoo> Lol.
#682 [13:46] <StreuselCookie> i download the driver and extract it and now?
#683 [13:46] <YapiDoo> What is transaction ID then if is not paypal code?
#684 [13:47] <stove> mattym so the folder is completely empty. Now what?
#685 [13:48] <StreuselCookie> hello?
#686 [13:48] <YapiDoo> He rq xD
#687 [13:48] <StreuselCookie> XD
#688 [13:48] <YapiDoo> Cause he can't answer me what is transaction id if is not a paypal code xD
#689 [13:48] <YapiDoo> ik its paypal code.
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#691 [13:49] * StreuselCookie [webchat@x4db6a6c5.dyn.telefonica.de] has joined #minecrafthelp
#692 [13:49] <StreuselCookie> mattym ??
#693 [13:50] <YapiDoo> He rq.
#694 [13:50] <StreuselCookie> oh hahahaha
#695 [13:50] <YapiDoo> He even don't know what is transaction ID lol.
#696 [13:50] <stove> whats rq
#697 [13:50] <YapiDoo> rage quit.
#698 [13:50] <stove> lmao
#699 [13:50] <StreuselCookie> i need HELPPPPP
#700 [13:50] * nicooo63 [webchat@aclermont-ferrand-651-1-331-204.w90-9.abo.wanadoo.fr] has joined #minecrafthelp
#701 [13:51] <StreuselCookie> im new in minecraft
#702 [13:51] <stove> same bruh
#703 [13:51] <YapiDoo> Add me on discord Woffie#8429 :) Cya and have fun
#704 [13:51] <stove> this is wack as hell lmao
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#706 [13:51] <StreuselCookie> and what we do now?
#707 [13:51] <YapiDoo> wait when he come back xd
#708 [13:51] <StreuselCookie> :)
#709 [13:52] <YapiDoo> should take 24h xD
#710 [13:52] <YapiDoo> cause he got mad on me .
#711 [13:52] <YapiDoo> he can't help me and then he rq.
#712 [13:53] <StreuselCookie> PLEASE COME BACKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK
#713 [13:53] <StreuselCookie> mojang will not answer my mail XD
#714 [13:53] <nicooo63> Hi I can't find back my old Minecraft account I bought in like 2011... And I don't want to pay again.. could you help me ...? Thanks <3
#715 [13:54] <StreuselCookie> nicooo63 he rq XD
#716 [13:54] <YapiDoo> Discord <--- Woffie#8429 . cya and have fun.
#717 [13:54] <StreuselCookie> we are for ever alone
#718 [13:55] <StreuselCookie> mattym when is see you again, when i see you again oooooooooooooooooooooooo
#719 [13:55] <nicooo63> what does it mean "he rq" ? sorry I'm French I don't understand :,)
#720 [13:55] <StreuselCookie> rage quit
#721 [13:55] <nicooo63> hhaaaaaa XD
#722 [13:55] <mattym> StreuselCookie, As I said, after you have cleared it, re-run the game.
#723 [13:56] <mattym> StreuselCookie, After you extracted it, you had to run the installer it extracted. Its usually called Setup or Autorun
#724 [13:56] <mattym> StreuselCookie, It will be one of the files created during the extraction.
#725 [13:56] * agus_pryr [webchat@31-90-169-181.fibertel.com.ar] has joined #minecrafthelp
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#727 [13:57] <stove> mattym now that i deleted everything in the minecraft folder what do i do?
#728 [13:58] <StreuselCookie> It will be one of the files created during the extraction.
#729 [13:58] <StreuselCookie> It will be one of the files created during the extraction.
#730 [13:59] <mattym> stove, Try to run it again. See if it has the same issue.
#731 [14:00] * StreuselCookie5 [webchat@x4db6a6c5.dyn.telefonica.de] has joined #minecrafthelp
#732 [14:00] <StreuselCookie5> http://paste.ubuntu.com/p/fxVwCwSHKm/plain/
#733 [14:00] <StreuselCookie5> mattym http://paste.ubuntu.com/p/fxVwCwSHKm/plain/ that came out
#734 [14:01] <mattym> StreuselCookie5, You need to finish the install. Find the Autorun or Setup file.
#735 [14:01] <stove> mattym different issue now https://paste.ubuntu.com/p/TffwtcwVPs/
#736 [14:01] <stove> mattym it says launching the game failed
#737 [14:01] <mattym> stove, Actually the sameish, just actually showing it now.
#738 [14:01] <StreuselCookie5> and how can i finish it?
#739 [14:01] <mattym> stove, See if the regular log instructions work this time.
#740 [14:02] <mattym> ??> stove launcher/log
#741 [14:02] <Mightyena> stove: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#742 [14:03] <mattym> StreuselCookie5, By doing what I have said 3 times now.
#743 [14:03] <StreuselCookie5> mattym should i right click on autorun and than click on install?
#744 [14:03] <stove> mattym it doesnt work it just opens a blank screen like it doenst even look like the log
#745 [14:03] <StreuselCookie5> mattym sry i tabt out :(
#746 [14:04] <mattym> StreuselCookie5, Just try to double click autorun
#747 [14:04] <StreuselCookie5> ok
#748 [14:06] <mattym> stove, Ok, its definitely stuck on something with the Java install, try a launcher reinstall. To do so, remove the minecraft app from the Applications folder. Then grab a new installer download from minecraft.net/download and try to reinstall that, then attempt to run it again.
#749 [14:07] <stove> mattym I've tried reinstalling like 10 times I can try again but I don't think it'll change anything
#750 [14:07] <StreuselCookie5> it says: (autorun)
#751 [14:07] <StreuselCookie5> open=igxpin.exe
#752 [14:07] <mattym> StreuselCookie5, Ok, do you see that igxpin.exe file also in the folder?
#753 [14:08] <StreuselCookie5> yes
#754 [14:08] <mattym> StreuselCookie5, Try to double click that one isntead.
#755 [14:08] <mattym> instead*
#756 [14:08] <StreuselCookie5> ok
#757 [14:10] <mattym> stove, Ok if it doesnt work this time (after the local reinstall you did) let me know.
#758 [14:11] <stove> mattym I just closed it and reopened it and it started working thanks
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#761 [14:13] * chucknorris99 [webchat@50.38.67.207] has joined #minecrafthelp
#762 [14:13] <chucknorris99> how do i play captive minecraft on realms? its the only reason i bought it!
#763 [14:14] <mattym> chucknorris99, What do you mean "captive"?
#764 [14:15] <chucknorris99> http://thefarlanders.com/captiveminecraftiv
#765 [14:15] <chucknorris99> it says its on realms
#766 [14:16] <mattym> chucknorris99, It also has instructions on that page.
#767 [14:17] <chucknorris99> yes but it does not show up on the adventure maps when i try
#768 [14:17] <mattym> chucknorris99, Then they may no longer be available
#769 [14:17] <chucknorris99> 00
#770 [14:17] <chucknorris99> oof
#771 [14:18] <chucknorris99> will they come avalible again or nah
#772 [14:18] <mattym> chucknorris99, No idea, you would need to talk to the map creators about that.
#773 [14:20] <chucknorris99> ok
#774 [14:21] * Vokuar [~Vokuar@120.22.54.188] has joined #minecrafthelp
#775 [14:22] <chucknorris99> ok i want to play a challenging fun minecraft game that won't use mods with my friends any ideas?
#776 [14:23] <mattym> chucknorris99, Hardcore mode.
#777 [14:24] * confused_dad [webchat@5ad94fa9.bb.sky.com] has joined #minecrafthelp
#778 [14:26] <confused_dad> Error message on Mac - unable to start minecraft, if you are running from a dmg, drag to applications and try again.
#779 [14:26] <mattym> confused_dad, Did you do that?
#780 [14:26] * Elias [webchat@212-88-18-97.hdsl.highway.telekom.at] has joined #minecrafthelp
#781 [14:27] <confused_dad> not sure what means by applications
#782 [14:27] <Elias> Hey is it possible to get a refund for my game, because my brother bought it without letting me know.
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#786 [14:30] <mattym> confused_dad, Its a folder in the computer, open up Finder to get to it.
#787 [14:31] <chucknorris99> lol
#788 [14:33] <confused_dad> still not working - already in applications
#789 [14:33] <mattym> confused_dad, Did you run it from the entry in that folder?
#790 [14:33] <confused_dad> yes and came back with same message
#791 [14:34] <mattym> confused_dad, When you first ran the download, did you move the file it showed you to applications, or something else?
#792 [14:34] <confused_dad> no was always in applications from download. first time used in a while
#793 [14:35] <mattym> confused_dad, Ok, lets refresh it all. Remove the app from the applications folder, and if you still have the downloaded installed delete that as well.
#794 [14:35] <mattym> confused_dad, Grab a completely new copy of the installer from minecraft.net/download and run it and follow its instructions.
#795 [14:36] <mattym> confused_dad, Then try to start it up again.
#796 [14:36] * rydfgdg [webchat@mta-98-7-38-89.nyc.rr.com] has joined #minecrafthelp
#797 [14:36] <rydfgdg> ?
#798 [14:36] <rydfgdg> anyone know how to change a email for accounts?
#799 [14:37] <mattym> rydfgdg, Do you currently have access to both the account and the email currently linked with it?
#800 [14:37] * Oblivious [webchat@cpc123352-stev9-2-0-cust229.9-2.cable.virginm.net] has joined #minecrafthelp
#801 [14:38] <Oblivious> Hi is it still possible to claim free bedrock edition ? my java version account is 2011 i think
#802 [14:38] <mattym> Oblivious, Check to see if you have a code on your Mojang account page.
#803 [14:38] * Jonny_woot_woot [webchat@pool-100-7-48-165.rcmdva.fios.verizon.net] has joined #minecrafthelp
#804 [14:40] <Oblivious> I cant get into my mojang account, would it be the same as my mincraft.net ?
#805 [14:40] <confused_dad> still not working will have to leave and try again tomorrow thanks mattym
#806 [14:40] <Oblivious> nm found it
#807 [14:41] * confused_dad [webchat@5ad94fa9.bb.sky.com] has quit. (Quit: webchat.esper.net)
#808 [14:41] <Oblivious> thanks
#809 [14:41] <Jonny_woot_woot> I can get into my mojang account but not on my minecraft launcher
#810 [14:42] * beverlyhunni [~Mibbit@pool-71-162-1-204.pitbpa.fios.verizon.net] has joined #minecrafthelp
#811 [14:42] <beverlyhunni> my minecraft game keeps crashing at the mojang screen during launch, what can i do to make it stop crashing?
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#813 [14:46] * MDrezor [webchat@143.176.136.41] has joined #minecrafthelp
#814 [14:46] <MDrezor> I cannot log in to my java account
#815 [14:46] <Jonny_woot_woot> me too
#816 [14:47] <Jonny_woot_woot> even tho I entered all correct info
#817 [14:47] <beverlyhunni> ^^^^
#818 [14:47] <MDrezor> I even contacted via email but didnt get any response..
#819 [14:47] <Jonny_woot_woot> me 2
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#823 [15:00] * Sarah [webchat@d24-57-178-61.home.cgocable.net] has joined #minecrafthelp
#824 [15:00] <Sarah> Hello
#825 [15:01] <Sarah> How do you chat on servers it’s almost like no one hears me cause no one is writing back
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#830 [15:21] * Test [webchat@66.23.202.19] has joined #minecrafthelp
#831 [15:21] <Test> please help
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#833 [15:22] * DeadBrandon100 [webchat@sydnns0115w-156-57-21-82.dhcp-dynamic.fibreop.ns.bellaliant.net] has joined #minecrafthelp
#834 [15:22] <DeadBrandon100> My skins won't load and I'm not sure why. Everyone is turning up as a steve or alex.
#835 [15:31] * F_PIOTREK [webchat@178.212.146.12] has joined #minecrafthelp
#836 [15:31] <F_PIOTREK> HI
#837 [15:33] <F_PIOTREK> I have a problem because I changed my password today and an error crept in and I can't log in and I don't remember the password to the e-mail today I changed my nickname and password and forgot to check the IP today I was in this account can you help me?
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#841 [15:43] * Eluminat3d [webchat@ktnron061lw-grc-03-64-228-154-148.dsl.bell.ca] has joined #minecrafthelp
#842 [15:44] <Eluminat3d> I have an issue with joining server
#843 [15:44] <Eluminat3d> it gives me the issue java.lang.IllegalStateException: failed to create a child event loop
#844 [15:44] <Eluminat3d> whenever i try to join one
#845 [15:44] <Eluminat3d> im not sure how to fix it?
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#847 [15:46] * isaac [webchat@24.75.156.222] has joined #minecrafthelp
#848 [15:46] <isaac> hello
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#851 [15:59] * Cancel_subscription [webchat@24-224-216-175.eastlink.ca] has joined #minecrafthelp
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#853 [15:59] <Cancel_subscription> Hi, please help how to cancel Minecraft monthly subscription (You+2 players)
#854 [16:02] <Cancel_subscription> Realms Monthly Subscription $5.49 per month expires Oct 15 but cannot cancel today
#855 [16:03] <Cancel_subscription> I need to cancel the subscription in iPhone so that can remove the payment card.
#856 [16:05] <Cancel_subscription> There is no option to remove subscription on iTunes store interface. Thanks for any useful tips.
#857 [16:30] * Riley [webchat@c-76-122-158-244.hsd1.mi.comcast.net] has joined #minecrafthelp
#858 [16:31] <Riley> I cannot load my minecraft up on my xbox. Everytime I load it, it freezes or says data sync failed.
#859 [16:33] * bonecrafter [webchat@83.96.44.174] has joined #minecrafthelp
#860 [16:35] <bonecrafter> when I click add minecoins in marketplace, it show we're unable to connect to the markerplace check your internet?
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#867 [16:50] * Artbdraw [webchat@cnk125.neoplus.adsl.tpnet.pl] has joined #minecrafthelp
#868 [16:50] <Scaggler> Hey when I log into my account on Mojang it says I don't own minecraft, but when I log in on minecraft.net it says I do but for some reason this means I can only play the demo??
#869 [16:50] * Artbdraw [webchat@cnk125.neoplus.adsl.tpnet.pl] has quit. (Client Quit)
#870 [16:58] <Scaggler> It could be something to do with the fact that it will only let me log in with my email down as gmail on the launcher, but as googlemail on the website?
#871 [16:58] <Scaggler> It keeps telling me I need parental permission despite the fact the account has my date of birth on from the last century
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#874 [17:04] * franck [webchat@anantes-653-1-35-173.w109-211.abo.wanadoo.fr] has joined #minecrafthelp
#875 [17:05] <franck> I would like to play with my friends on my server Realms, but I can't tonight, for 1 hour... I would subscribe to Realms for 6 months, but I'm seriously doubting about that now... What can you do for me ?
#876 [17:05] * DrChemist [webchat@176-159-16-30.abo.bbox.fr] has joined #minecrafthelp
#877 [17:07] <DrChemist> Hello everyone, it seems i can't access my minecraft realms. Whenever i try, it just writes "connecting to the realm" and then "An error occured". I tried to close, didn't work. I can't change the world or put it minigame. I can't even close anymore. Can anyone help me ?
#878 [17:07] <franck> We all have the same issue
#879 [17:08] <DrChemist> Oh okay thanks :) Any communication from Mojang ?
#880 [17:08] * ARTSQ [webchat@178.130.42.13] has joined #minecrafthelp
#881 [17:08] <franck> yes on twitter, we have to wait
#882 [17:08] <ARTSQ> Hi everybody!
#883 [17:09] <DrChemist> Okay thanks a lot, goodnight
#884 [17:09] <ARTSQ> Does anybody else have troubles with connecting to Realms?
#885 [17:11] <ARTSQ> Ah, I see. Ok, nevermind
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#887 [17:14] * Redarcangel [webchat@dsl-187-147-117-127-dyn.prod-infinitum.com.mx] has joined #minecrafthelp
#888 [17:15] <kern> I cannot log into my realm. It loads for awhile, then says an error occurred and to try again later. I have tried many times. Any tips?
#889 [17:15] <Redarcangel> Good afternoon, i need hep with my account of the minecraft
#890 [17:16] <Redarcangel> Yeah, i try a lot of logs but i don't, i don't know what happen?
#891 [17:19] * kern [webchat@c-73-145-137-121.hsd1.mi.comcast.net] has quit. (Quit: webchat.esper.net)
#892 [17:19] <ARTSQ> kern check twitter of Mojang status
#893 [17:19] <ARTSQ> https://twitter.com/MojangStatus/status/1176255935850979328
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#895 [17:27] * Robert [webchat@c-73-173-52-33.hsd1.md.comcast.net] has joined #minecrafthelp
#896 [17:27] <Robert> hello
#897 [17:28] * Ayu [webchat@47.155.221.241] has joined #minecrafthelp
#898 [17:28] <Robert> hello
#899 [17:28] * Neon [webchat@mta-98-3-46-114.rochester.rr.com] has joined #minecrafthelp
#900 [17:28] <Robert> hello
#901 [17:28] <Neon> Hello
#902 [17:28] <Robert> im just wondering why i cant get in my reaml
#903 [17:28] <Robert> io.netty.channel.abstractchannel$annotatedconnectexception connection refused no further information
#904 [17:28] <Robert> and this keeps popping up
#905 [17:29] <Ayu> I cant log into Minecraft, I can log in on every other device but my laptop. Ive tried restarting and reinstalling but nothing will work
#906 [17:30] * Frizzy [webchat@c-73-230-16-10.hsd1.pa.comcast.net] has joined #minecrafthelp
#907 [17:30] <Neon> The launcher recently updated and all of my saved data is gone, I can no longer log into my Mc account. I've tried everything.
#908 [17:30] * DarkNoddy [~mordi@ti0020a400-2810.bb.online.no] has quit. ()
#909 [17:31] * Ayu [webchat@47.155.221.241] has quit. (Client Quit)
#910 [17:31] <Frizzy> every time i try and load in its says The process cannot access the file because it is being used by another process.
#911 [17:32] <Frizzy> how do i fix it?
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#914 [17:33] <Trey> Hello
#915 [17:34] * Frizzy [webchat@c-73-230-16-10.hsd1.pa.comcast.net] has quit. (Client Quit)
#916 [17:36] * Ducksaplenty [webchat@97-127-31-19.mpls.qwest.net] has joined #minecrafthelp
#917 [17:37] * SereneSkies [webchat@71-34-203-79.ksca.qwest.net] has joined #minecrafthelp
#918 [17:37] <Trey> I am having problems logging into my account, it doesn't say that I got the username/email or password wrong or right on the minecraft official page but when I go onto mojang it works and I couldn't buy it off of the official minecraft page so I bought it online and when I go on minecraft launcher it says the info is wrong but I even reset my passw
#919 [17:37] <Trey> ord and it still doesn't work.
#920 [17:38] <Ducksaplenty> hello, I am having a realm issue. I was playing and was booted off, then when trying to get back into the realm I was given the generic error of io.netty.channel.AbstractChannel$AnnotatedConnectException . How do I fix this?
#921 [17:38] <SereneSkies> Kaspersky malware/trojan detection triggered by fresh install of Minecraft due to MinecraftLauncher.exe / False positive ?
#922 [17:38] * Neon [webchat@mta-98-3-46-114.rochester.rr.com] has quit. (Quit: webchat.esper.net)
#923 [17:38] * chris [webchat@ool-18bfd7b9.dyn.optonline.net] has joined #minecrafthelp
#924 [17:38] <chris> hi
#925 [17:40] <chris> so i created my account when i was a little boy and just realized now i got an email that i connected my account to a mojang account which i did not do back in 2018
#926 [17:40] <chris> and i cannot log in
#927 [17:40] <chris> the original email was chrisasryan@yahoo.com and original username was ryanswag28
#928 [17:42] <ARTSQ> Ducksaplenty - realms are down for now
#929 [17:42] * chris [webchat@ool-18bfd7b9.dyn.optonline.net] has quit. (Client Quit)
#930 [17:43] <Ducksaplenty> aaand for how long?
#931 [17:43] * yuesama [webchat@c-73-147-175-251.hsd1.va.comcast.net] has joined #minecrafthelp
#932 [17:44] <yuesama> i'm getting this error: io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed out: no further information
#933 [17:45] * JediDreams [webchat@074-135-065-250.res.spectrum.com] has joined #minecrafthelp
#934 [17:46] <JediDreams> "you will need to wait for Mojang support to assist you" R.I.P.
#935 [17:46] <yuesama> oh rip indeed. thank you.
#936 [17:46] <JediDreams> "we are currently servicing tickets from July 21" seriously?
#937 [17:46] <yuesama> wait lol
#938 [17:47] <yuesama> they said that?
#939 [17:47] <JediDreams> dude. yea. that's what the link in my support ticket autoresponse said
#940 [17:47] <SereneSkies> Big yikes
#941 [17:47] <JediDreams> We're currently replying to cases received on July 21st. We thank you for your patience and will get to each case as quickly as possible.
#942 [17:48] <yuesama> that's a big rip
#943 [17:48] <yuesama> i didn't see that
#944 [17:48] <JediDreams> so basically im just gonna have to make a new account name, and rebuy the game if I ever want to play
#945 [17:48] <JediDreams> -_-
#946 [17:49] <SereneSkies> You guys are all running the launcher fine, right?
#947 [17:49] <yuesama> yeah
#948 [17:49] <yuesama> i'm justgetting this error
#949 [17:49] <yuesama> io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed out: no further information
#950 [17:49] <SereneSkies> Alright, I must be getting a false positive about a trojan/malware from Kaspersky
#951 [17:50] <JediDreams> what had happened was... I played Minecraft a bunch years and years ago. ran my own server and everything. now, I want to play again, but I cant access my old account, because I need to migrate it to the new Mojang account. except, it tells me its ALREADY been migrated to a Mojang account. thus, I cant log in to it, OR attach it to my Mojang accoun
#952 [17:50] <JediDreams> t. I also cant just buy a new copy of the game and use my old username, because apparently its still in use.
#953 [17:50] <JediDreams> my launcher is working fine, if that helps you
#954 [17:51] <JediDreams> except that I have no account to launch, lol
#955 [17:52] <JediDreams> anyway, guess i'll go back to waiting for 3 months. enjoy the game everyone!
#956 [17:52] <JediDreams> anyway, guess i'll go back to waiting for 3 months. enjoy the game everyone!
#957 [17:52] * JediDreams [webchat@074-135-065-250.res.spectrum.com] has left #minecrafthelp
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#959 [17:54] <Nate4> hello
#960 [17:55] <yuesama> i'm waiting for help too man
#961 [17:55] <yuesama> but well
#962 [17:55] <yuesama> guess what
#963 [17:55] <yuesama> https://twitter.com/MojangSupport/status/1176266371665018880
#964 [17:55] <yuesama> realms is currently down so my issue is basically resolved
#965 [17:59] <Ducksaplenty> yeah but how long are we going to be sitting here waiting for it to be fixed? I have been researching and it looks like this issue has been growing since yesterday.
#966 [17:59] * Klokwerk [webchat@tunvn-1x-447.studentby.uit.no] has joined #minecrafthelp
#967 [18:00] <Klokwerk> Hey, I'm trying to access my realm and I'm getting the error: 'io.netty.channel.abstractchannel$annotatedconnectexception: connection timed out: no further information'
#968 [18:00] <Klokwerk> Googling isn't turning up anything actionable
#969 [18:02] * Webch [webchat@mta-98-11-213-57.stny.rr.com] has joined #minecrafthelp
#970 [18:03] <Webch> Hello. I seem to be having difficulty getting Minecraft to work on Ubuntu: it's giving me a warning that "Process exited with code 255.". I can share a complete log of it.
#971 [18:04] <Klokwerk> Never mind my question, turns out realms are down
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#974 [18:05] <yuesama> https://twitter.com/MojangSupport/status/1176266371665018880
#975 [18:17] * Zach [webchat@wlan-t-174-218-nat.CSUChico.EDU] has joined #minecrafthelp
#976 [18:17] <Zach> I forgot my username and dont know what to do my account was created over 5 years ago
#977 [18:17] * Zach is now known as Guest1238
#978 [18:17] <ARTSQ> Yeah... MC Support is so communicative....
#979 [18:17] <Guest1238> and I havent used it in over 5 years
#980 [18:18] <ARTSQ> 1 hour of downtime - and no updates....
#981 [18:19] <GreyVulpine> It's only what, 1am in Sweden right now. I'm sure there's somebody working there to keep you informed
#982 [18:19] * Guest1238 [webchat@wlan-t-174-218-nat.CSUChico.EDU] has quit. (Client Quit)
#983 [18:22] <ARTSQ> Well, I don't think they have support only in Sweden/
#984 [18:23] * Parent1 [webchat@h150.176.117.75.dynamic.ip.windstream.net] has joined #minecrafthelp
#985 [18:23] <GreyVulpine> They only have support in Sweden
#986 [18:25] * Parent1 [webchat@h150.176.117.75.dynamic.ip.windstream.net] has quit. (Client Quit)
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#988 [18:26] <ARTSQ> GreyVulpine i worked as support myself for a while. And I know that you have to keep your customers updated. Even if it's 5am in your country. Even if you're working alone.
#989 [18:26] <ARTSQ> Anyways, it's just a bit of a sarcasm, nothing else. Situation is quite unpleasant though. One would expect oficial servers to be more stable than some amateur-hosted ones.
#990 [18:26] * yuesama [webchat@c-73-147-175-251.hsd1.va.comcast.net] has quit. (Quit: webchat.esper.net)
#991 [18:27] <GreyVulpine> Yeah, if that was the case, this channel wouldn't be around.
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#994 [18:32] <Ducksaplenty> They're working now
#995 [18:32] <keldoou> i cannot log to my server i need help it's been 1 hour i think
#996 [18:32] <keldoou> ok i'll wait ^^
#997 [18:33] <Redazu> How do I get MC to run @2560x1080 on a 3440x1440 monitor full screen? It refuses to run anything other than the other common resolutions. Even if I set my desktop to the 1080 it just runs it at 16:9 1080 with black bars on the sides.
#998 [18:33] <keldoou> it already happen 2days ago i think for 15 mn not sure about that and don't know if it is related
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#1004 [18:55] <mondo> You probably get this question a lot, but what do I need when contacting Minecraft support for an issue with an email address? I can't remember the email address I signed up with
#1005 [18:57] <GreyVulpine> mondo - Send in a support ticket to Mojang's Customer Support using: https://help.mojang.com/customer/portal/emails/new
#1006 [18:58] <mondo> Okay, thanks
#1007 [19:00] <keldoou> i can't log to my server is the mojang problem are my server?
#1008 [19:03] * PrymusMaster [webchat@191-254-11-89.dsl.telesp.net.br] has joined #minecrafthelp
#1009 [19:04] <PrymusMaster> Hi,I need help to my account
#1010 [19:05] <PrymusMaster> i can't login
#1011 [19:07] * khaled [webchat@CPE00fc8d8c8fb3-CM00fc8d8c8fb0.cpe.net.cable.rogers.com] has joined #minecrafthelp
#1012 [19:08] <khaled> i want to refund minecraft java edition
#1013 [19:10] <Trey> I am having problems logging into my account, it doesn't say that I got the username/email or password wrong or right on the minecraft official page but when I go onto mojang it works and I couldn't buy it off of the official minecraft page so I bought it online and when I go on minecraft launcher it says the info is wrong but I even reset my passw
#1014 [19:10] <Trey> ord and it still doesn't work.
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#1016 [19:11] * Oats [webchat@cpe-104-35-173-184.socal.res.rr.com] has joined #minecrafthelp
#1017 [19:12] <Oats> I bought a realm meaning to extend time on one thats going to expire in 5 days is there anyway I can transfer the one I just bought to my older one?
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#1019 [19:22] * MasterNZ [webchat@ool-44c7c837.dyn.optonline.net] has joined #minecrafthelp
#1020 [19:25] <MasterNZ> Whenever I open my game it crashes. The launch is perfectly normal but the moment that I get into the main menu, it crashes. This started randomly happening about a week ago. I didn't install any mods or resource pack and I don't use any mods or resource packs that can crash my game. I have been able to run Minecraft for 2+ years on this laptop. Wh
#1021 [19:25] <MasterNZ> at should I do?
#1022 [19:35] <keldoou> still cannot log to my server i need help
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#1028 [19:55] * Joey [webchat@c-73-114-169-219.hsd1.nh.comcast.net] has joined #minecrafthelp
#1029 [19:57] <Joey> Hey so whenever I try to log into Minecraft on my mac it doesn't log in it just stays on the same screen. It doesn't tell me my email or password is wrong, and my internet works perfectly fine i can't figure out the problem I've been trying for about 3 days now.
#1030 [19:58] * Eboru [webchat@dsl-189-153-116-62-dyn.prod-infinitum.com.mx] has joined #minecrafthelp
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#1032 [19:58] <jushy> I forgot my email account for a very old minecraft account
#1033 [19:59] <Eboru> Minecraft crashes with hs_err_pid###
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#1036 [20:04] <Eboru> https://paste.gg/p/anonymous/a9afcc87839447d1abe82ec511ca2605
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#1040 [20:24] <Artuuux> Hi, I bought an account on an unofficial site, they promised me full access to the account, but when I bought it they just gave me the login and asked me for a nick and skin. Would there be any possibility of getting full access to this account?
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#1044 [20:40] <calvin7> yeah i need help with and open gl eorra
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#1047 [20:43] <Egon> Hi, I'm not able to log into my account. I've reset my password on different days, I can sign in on the web, but every time I try on the JAVA client it wont let me. Even though when I sign into the web it shows I own the JAVA edition. I've opened a case over a month ago and never heard anything back. Any guidance is appreciated
#1048 [20:45] * calvin4 [webchat@cable.atcbroadband.com] has joined #minecrafthelp
#1049 [20:45] <calvin4> https://paste.gg/p/anonymous/85cb6bbd594b48cab59d973fb8409bda
#1050 [20:47] <calvin4> can anyone help
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#1053 [20:50] <calvin7> https://paste.gg/p/anonymous/85cb6bbd594b48cab59d973fb8409bda
#1054 [20:55] <Egon> change to my question, I can sign in from my work PC but not my Macbook
#1055 [20:56] * Artuuux [webchat@b1b65087.virtua.com.br] has quit. (Quit: webchat.esper.net)
#1056 [20:58] <calvin7> No OpenGL context found in the current thread
#1057 [20:59] <Egon> so to give more detail, I am able to login in my email and password from my work pc (windows) but not from my MacBook, both are on the same network. same email and password prompts an invalid username/password message on my MacBook, please advice
#1058 [21:22] * Enderbluedog06 [webchat@c-24-10-201-30.hsd1.ut.comcast.net] has joined #minecrafthelp
#1059 [21:23] <Enderbluedog06> Is this a private chat
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#1061 [21:35] * Skandranonsg [webchat@198-48-163-225.cpe.pppoe.ca] has joined #minecrafthelp
#1062 [21:36] <Skandranonsg> Question: At some point it seems all the /gamerules for my locally run server have been set to 'false' or their values set to 0. Is there any way to set them all back to default?
#1063 [21:40] <Enderbluedog06> Is there anyone else operator on that server? because they might be changing it
#1064 [21:55] * Lewis [webchat@107-216-52-84.lightspeed.bcvloh.sbcglobal.net] has joined #minecrafthelp
#1065 [21:56] <Lewis> I am having a problem with Java Platform SE Binary, it says it crashes everytime i try to load 14.1.4. Is there any advice for it??????
#1066 [22:00] <Enderbluedog06> whats wrong with it
#1067 [22:02] <Lewis> It keeps crashing on the loading page of minecraft. And when i use version 13, it stays on the loading page too.
#1068 [22:02] <Enderbluedog06> Does it show any error message
#1069 [22:02] <Lewis> No
#1070 [22:03] <Enderbluedog06> it just crashes
#1071 [22:03] <Enderbluedog06> ?
#1072 [22:03] <Lewis> It shows that the Java platform SE binary has stopped working
#1073 [22:03] <Lewis> it doesnt load, but it says it crashes\
#1074 [22:03] <Enderbluedog06> try an earlier version
#1075 [22:03] <Lewis> I did
#1076 [22:04] <Enderbluedog06> like 1.8?
#1077 [22:04] <Lewis> i tried version 13
#1078 [22:04] <Lewis> I also tried that, it still didnt workl
#1079 [22:04] <Enderbluedog06> hmm
#1080 [22:04] <Lewis> My computer is brand new
#1081 [22:04] <Lewis> So i dont think its my computer
#1082 [22:04] <Enderbluedog06> do you have java installed?
#1083 [22:05] <Lewis> how do i make sure i have java installed
#1084 [22:05] <Enderbluedog06> go to the java website and just download it for your OS
#1085 [22:05] <Enderbluedog06> I think that might work
#1086 [22:05] <Enderbluedog06> i honestly don't know im just here for help myself
#1087 [22:06] <Enderbluedog06> What OS do you have?
#1088 [22:06] <Lewis> idk
#1089 [22:06] <Lewis> i am downloading java though
#1090 [22:06] <Enderbluedog06> ok
#1091 [22:06] <Enderbluedog06> Operating System is what i mean
#1092 [22:07] <Enderbluedog06> Like Windows, 7, 8, 10, maybe MAC?
#1093 [22:07] <Lewis> ok it is a intel 6th gen i think, i dont know anything about pcs so idk
#1094 [22:07] <Lewis> oh windows 10
#1095 [22:07] <Enderbluedog06> Ok
#1096 [22:07] <Enderbluedog06> go to applications in settings
#1097 [22:07] <Enderbluedog06> i think it will show there
#1098 [22:08] <Lewis> it is windows 10
#1099 [22:08] <Enderbluedog06> What version of 1.14/1.13 are you using exactly
#1100 [22:08] <Enderbluedog06> like 1.14.4?
#1101 [22:08] <Lewis> 1.14.4
#1102 [22:08] <Enderbluedog06> try 1.14
#1103 [22:08] <Enderbluedog06> not 1.14.4
#1104 [22:08] <Lewis> ok
#1105 [22:09] <Lewis> that still didn't work
#1106 [22:10] <Enderbluedog06> hmm
#1107 [22:10] <Enderbluedog06> go to settings on the launcher
#1108 [22:10] <Enderbluedog06> and do open log when game starts
#1109 [22:10] <Enderbluedog06> maybe that can tell you
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#1112 [22:12] <eddieloew> hey
#1113 [22:13] <Enderbluedog06> i think im just gonna go
#1114 [22:13] <eddieloew> wait
#1115 [22:13] <Lewis> i got this error code in my logs"Process crashed with exit code -805306369"
#1116 [22:13] <Enderbluedog06> idk
#1117 [22:13] <Enderbluedog06> im not a moderator
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#1119 [22:14] <eddieloew> so ive been trying to log in to download the game but its saying incorrecrt email or password but ive literally just reset it multiple times and its still telling me im wrong
#1120 [22:14] <eddieloew> helpppp
#1121 [22:17] * DASC_CRC [webchat@host-179-69-149.gnftelecom.co.cr] has joined #minecrafthelp
#1122 [22:17] <eddieloew> so ive been trying to log in to download the game but its saying incorrecrt email or password but ive literally just reset it multiple times and its still telling me im wrong
#1123 [22:18] <DASC_CRC> With me its the same but login just freezes
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#1131 [23:28] <CoolKill3rX> Hello i have a question
#1132 [23:31] <CoolKill3rX> A friend of mine bought the game cause me and others have been playing, but stopped. and i feel bad for him having paid for the game now.
#1133 [23:31] <CoolKill3rX> Its bought like 1 hour ago, can he possibly get a refund?
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