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#4 [00:40] * jordanpries [webchat@host161-170.swifthighspeed.com] has joined #minecrafthelp
#5 [00:42] <jordanpries> im getting the error message io.netty.channel.abstractchannel$annotatedsocketexception network is unreachable, while trying to connect to my friends minecraft server and other people can join it just fine
#6 [00:42] <jordanpries> how can i fix this?
#7 [01:01] * steve [webchat@220-245-156-180.tpgi.com.au] has joined #minecrafthelp
#8 [01:02] <steve> cannot log in
#9 [01:02] * steve [webchat@220-245-156-180.tpgi.com.au] has quit. (Client Quit)
#10 [01:15] * Salt [webchat@113.17.141.112.sta.dodo.net.au] has joined #minecrafthelp
#11 [01:15] <Salt> Hello
#12 [01:15] <Salt> huh
#13 [01:15] <SlimeDiamond> Hello
#14 [01:15] <Salt> Hello
#15 [01:15] <Salt> Are u a volunteer helper?
#16 [01:15] <SlimeDiamond> No
#17 [01:15] <Salt> oh
#18 [01:15] <Salt> so ur just here for the same problem as me?
#19 [01:16] <SlimeDiamond> well i mean like
#20 [01:16] <Salt> is ur account stolen?
#21 [01:16] <SlimeDiamond> I will help you
#22 [01:16] <Salt> okay
#23 [01:16] <Salt> well
#24 [01:16] <Salt> idk how?
#25 [01:16] <SlimeDiamond> your account got stolen?
#26 [01:16] <SlimeDiamond> Contact Mojang about that
#27 [01:16] <Salt> yep
#28 [01:16] <Salt> i have
#29 [01:16] <Salt> but there is only one really big problem
#30 [01:16] <Salt> i cannot find my transaction id
#31 [01:16] <Salt> i am really really sad about it too
#32 [01:16] <SlimeDiamond> oh
#33 [01:17] <Salt> ive looked in all my familys emails
#34 [01:17] <Salt> and mine obviously
#35 [01:17] <Salt> lol
#36 [01:17] <Salt> it sucks
#37 [01:17] <Salt> my account had so much on it
#38 [01:17] <SlimeDiamond> the one you signed up with?
#39 [01:17] <SlimeDiamond> bought minecraft with?
#40 [01:17] <Salt> yes
#41 [01:17] <Salt> i signed up with my one
#42 [01:17] <SlimeDiamond> search inbox from like from mojang?
#43 [01:17] <Salt> i just dont get it
#44 [01:17] <Salt> yes
#45 [01:17] <Salt> i did
#46 [01:17] <Salt> wait what if i didnt buy it with my email?
#47 [01:17] <SlimeDiamond> Did you delete the E-Mail?
#48 [01:17] <Salt> because i dont remember what email i did it on
#49 [01:17] <Salt> no i dont think so
#50 [01:18] <Salt> how would i see what email i bought my account on?
#51 [01:18] <SlimeDiamond> it should be the E-Mail you usually log into Minecraft with
#52 [01:18] <Salt> yes
#53 [01:18] <Salt> my email
#54 [01:18] <SlimeDiamond> search that
#55 [01:18] <Salt> ?
#56 [01:18] <SlimeDiamond> nvm
#57 [01:18] <Salt> lol
#58 [01:19] <SlimeDiamond> So you do not know your transaction ID?
#59 [01:19] <SlimeDiamond> Try checking paypal?
#60 [01:19] <SlimeDiamond> or smthn
#61 [01:19] <Salt> hmm
#62 [01:19] <Salt> i didnt do it with my paypal
#63 [01:19] <Salt> i looked
#64 [01:20] <SlimeDiamond> Or whatever you payed with
#65 [01:20] <Salt> i just cant believe how this could happen
#66 [01:20] <Salt> even my cape got stolen
#67 [01:20] <Salt> but i got my cape back lol
#68 [01:20] <SlimeDiamond> oh shiza
#69 [01:20] <SlimeDiamond> oh phew
#70 [01:20] <Salt> lol
#71 [01:20] <Salt> my username is "Salteq"
#72 [01:20] <Salt> lol
#73 [01:21] <SlimeDiamond> Did you set up security questions?
#74 [01:21] <Salt> yep
#75 [01:21] <Salt> WAIT
#76 [01:21] <SlimeDiamond> wat
#77 [01:21] <Salt> my account must have not got stolen!?
#78 [01:21] <Salt> but
#79 [01:21] <SlimeDiamond> *confused*
#80 [01:21] <Salt> my request passwords aint sending to my email
#81 [01:22] <Salt> because no one has changed my username
#82 [01:22] <SlimeDiamond> Is it the Mojang E-Mail?
#83 [01:22] <Salt> cant i go to a minecraft statistic site and see when i was last online?
#84 [01:22] <Salt> yes
#85 [01:22] <Salt> my account email
#86 [01:22] <SlimeDiamond> So you can log in... ?
#87 [01:22] <Salt> i feel like my account got disabled by optifine maybe?
#88 [01:22] <Salt> nooo
#89 [01:22] <Salt> i cannot log in
#90 [01:22] <SlimeDiamond> error?
#91 [01:23] <Salt> no one has played my account
#92 [01:23] <Salt> last played 2018
#93 [01:23] <Salt> its been stolen since 2018
#94 [01:23] <Salt> soooo
#95 [01:23] <Salt> i know it has
#96 [01:23] <SlimeDiamond> WHat's your login error?
#97 [01:23] <Salt> let me see
#98 [01:25] <Salt> Invalid Email or Password
#99 [01:25] <Salt> wait i just got it incorrect
#100 [01:25] <Salt> i have to try afew passwords
#101 [01:25] <Salt> until i get it lol
#102 [01:25] * SlimeDiamond shrugs
#102 [01:26] <Salt> hmm
#103 [01:26] <Salt> not working
#104 [01:26] <Salt> holy crap ur a star now?
#105 [01:26] <Salt> *shrugs*
#106 [01:26] <Salt> lol
#107 [01:26] <Salt> shrugs
#108 [01:26] <Salt> **
#109 [01:26] <Salt> how are u a star now?
#110 [01:26] <SlimeDiamond> What?
#111 [01:26] <SlimeDiamond> it's an IRC command, /me
#112 [01:26] <Salt> nvm
#113 [01:26] <SlimeDiamond> ./me shrugs
#114 [01:27] <Salt> oh
#115 [01:27] <SlimeDiamond> =
#116 [01:27] * Salt shrugs
#116 [01:27] * SlimeDiamond shrugs
#116 [01:27] <Salt> lol
#117 [01:27] <SlimeDiamond> see
#118 [01:27] <SlimeDiamond> :P
#119 [01:27] <Salt> i just cant believe this
#120 [01:27] <Salt> how could my minecraft account just disappear like this?
#121 [01:28] <SlimeDiamond> So you don't have the transaction ID, so you cannot contact Mojang
#122 [01:28] <SlimeDiamond> sooooooo
#123 [01:28] <Salt> hmmm
#124 [01:28] <SlimeDiamond> Security questions the way to go?
#125 [01:28] <Salt> yes
#126 [01:28] <Salt> well
#127 [01:28] <Salt> i cant get into my account
#128 [01:28] <Salt> lol
#129 [01:28] <SlimeDiamond> isn't there a "Forgot Password" button?
#130 [01:28] <Salt> yes
#131 [01:28] <Salt> but the forget password isnt sending to my email
#132 [01:28] <SlimeDiamond> have you tried clicking it?
#133 [01:29] <Salt> lol
#134 [01:29] <SlimeDiamond> you're checking the Mojang E-Mail?
#135 [01:29] <Salt> yep
#136 [01:29] <SlimeDiamond> did you refresh your inbox?
#137 [01:29] <Salt> yep
#138 [01:29] <Salt> ive sent plenty
#139 [01:29] <SlimeDiamond> er...
#140 [01:29] <Salt> and its just fucked
#141 [01:29] <Absol> Salt: Please keep it civil
#142 [01:29] <Salt> lol
#143 [01:29] <Salt> wooppsss
#144 [01:29] <Salt> did the admin just say that?
#145 [01:29] <SlimeDiamond> Keep it civil?
#146 [01:29] <Salt> loooool
#147 [01:29] <SlimeDiamond> Yes, Absol is chanop
#148 [01:29] <Salt> lol
#149 [01:30] <SlimeDiamond> oh I see now lol
#150 [01:30] <Salt> lol
#151 [01:31] <SlimeDiamond> ok the last option is to hack your own Minecraft account
#152 [01:31] <SlimeDiamond> XD JK
#153 [01:31] <SlimeDiamond> there's other ways
#154 [01:31] <SlimeDiamond> that's always the last resort
#155 [01:32] <Salt> hmm
#156 [01:32] <Salt> well
#157 [01:32] <Salt> how would i hack my own mc account?
#158 [01:32] <Salt> lol
#159 [01:32] <SlimeDiamond> https://help.mojang.com/customer/portal/articles/329524
#160 [01:32] <Salt> i just hope mojang actually believes me and gives my account back
#161 [01:32] <Salt> yes ik
#162 [01:33] * jordanpries [webchat@host161-170.swifthighspeed.com] has quit. (Quit: webchat.esper.net)
#163 [01:37] * vince [webchat@c-76-31-19-29.hsd1.tx.comcast.net] has joined #minecrafthelp
#164 [01:39] <vince> i can't remember the answers to my account's security questions, and the email i had used for my account is actually no longer functional, meaning there's no way for me to receive the email for resetting security questions
#165 [01:39] <vince> is there anything at all i can do??
#166 [01:39] <vince> is there anything at all i can do??
#167 [01:42] * vince [webchat@c-76-31-19-29.hsd1.tx.comcast.net] has left #minecrafthelp
#168 [01:50] * TestyKhan [webchat@d175-37-26-102.per1.wa.optusnet.com.au] has joined #minecrafthelp
#169 [01:50] <TestyKhan> does anyone know why i cant login to my minecraft account?
#170 [01:50] <TestyKhan> ive tried to purchase minecraft but it wont let me login
#171 [01:53] <TestyKhan> ive entered all details in correctly but when i click the login button nothing happens
#172 [01:55] <TestyKhan> it says "an error has prevented your request from being processed. please try again"
#173 [01:58] * mats [webchat@dyndsl-037-138-077-210.ewe-ip-backbone.de] has joined #minecrafthelp
#174 [01:59] <mats> Hello, are you abled to open email from Mojang support?
#175 [02:00] * mats [webchat@dyndsl-037-138-077-210.ewe-ip-backbone.de] has quit. (Client Quit)
#176 [02:00] * asdf [~asdf@67.142.112.136] has quit. (Read error: Connection reset by peer)
#177 [02:01] * asdf [~asdf@67.142.112.136] has joined #minecrafthelp
#178 [02:02] * Mathis [webchat@94.250.179.58.sta.dodo.net.au] has joined #minecrafthelp
#179 [02:03] <Mathis> Hi i bought Minecraft with code but i can't play at Minecraft prenium
#180 [02:07] * stratchi [webchat@94.99.236.39] has joined #minecrafthelp
#181 [02:07] <stratchi> hello
#182 [02:08] <Mathis> Hi
#183 [02:08] <stratchi> i forgot my email and i want to mitigate my account what should i do
#184 [02:08] <stratchi> migarte
#185 [02:10] <stratchi> ?
#186 [02:11] * stratchi [webchat@94.99.236.39] has quit. (Client Quit)
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#190 [02:24] * Abby [webchat@222-153-191-95-fibre.sparkbb.co.nz] has joined #minecrafthelp
#191 [02:24] <Abby> hi, I cannot reseed my code
#192 [02:25] <Abby> *redeem
#193 [02:25] * Abby [webchat@222-153-191-95-fibre.sparkbb.co.nz] has quit. (Client Quit)
#194 [03:03] * VADemon [~VADemon@2a01:4f8:212:2f1d:88::41] has quit. (Read error: Connection reset by peer)
#195 [03:05] * ImKatkot [webchat@mobile-access-bcee48-121.dhcp.inet.fi] has joined #minecrafthelp
#196 [03:06] * schebi [webchat@213-225-4-13.nat.highway.a1.net] has joined #minecrafthelp
#197 [03:07] <ImKatkot> hi i have problem i cannot play minecraft i press play button but its not givin me that were is multiplayer singleplayer can you help me?
#198 [03:07] <schebi> i reinstalled minecraft because of a bug and now when i try to open the launcher it says LoadErrorNotPRestent
#199 [03:08] * ammyth [webchat@cpe-24-90-73-246.nyc.res.rr.com] has joined #minecrafthelp
#200 [03:08] <ammyth> I own two licenses and I'm trying to get two new laptops set up to play multiplayer
#201 [03:09] <ammyth> But when I try to connect the second laptop to a world created and opened on the first, I get a message "That name is already taken"
#202 [03:12] * woo [webchat@211.194.171.178] has joined #minecrafthelp
#203 [03:13] <woo> hi
#204 [03:13] <ammyth> hello
#205 [03:13] <woo> 한국어 할수있나?
#206 [03:14] <woo> I just bought a game
#207 [03:14] <woo> I haven't done it yet, I just installed it
#208 [03:16] <woo> Is it refundable?
#209 [03:17] * ImKatkot [webchat@mobile-access-bcee48-121.dhcp.inet.fi] has joined #minecrafthelp
#210 [03:18] <ImKatkot> i need help my game crass all time and i cannot go to 1.8.9 ver and all versions are broken!!!
#211 [03:18] * schebi [webchat@213-225-4-13.nat.highway.a1.net] has quit. (Quit: webchat.esper.net)
#212 [03:21] <SlimeDiamond> woo: idk
#213 [03:21] <SlimeDiamond> ImKatkot: Your PC is probably too slow to run the newer versions.
#214 [03:23] <ImKatkot> no i have the game laptop that do like 400fps and this i whe i cant open the new version its started today i have game crash do you want?
#215 [03:24] <ImKatkot> can i give log with dm
#216 [03:25] <ImKatkot> SmileDiamond can i dm?
#217 [03:27] <ImKatkot> help me pls
#218 [03:30] * surgikkio [webchat@ppp-240-211.33-151.wind.it] has joined #minecrafthelp
#219 [03:35] <surgikkio> i bought minecraft 1 years ago and yesterday, when i tried to enter, i had got only the demo, but with my world, and now i don't have neither them. What can i do?
#220 [03:36] * surgikkio [webchat@ppp-240-211.33-151.wind.it] has quit. (Quit: webchat.esper.net)
#221 [04:09] * DarkNoddy [~mordi@191.90-149-25.nextgentel.com] has joined #minecrafthelp
#222 [04:09] * GameXmaster264 [webchat@176-20-141-147-dynamic.dk.customer.tdc.net] has joined #minecrafthelp
#223 [04:10] * ispecialcraft [webchat@77.30.206.107] has joined #minecrafthelp
#224 [04:10] <ispecialcraft> help me i cant login my account
#225 [04:10] <ispecialcraft> #minecrafthelp
#226 [04:11] <ispecialcraft> #minecrafthelp help me i cant login my account
#227 [04:11] <GameXmaster264> Hi I am having problems with my Minecraft when I access a server so this problem pops up java.io.ioexception please help
#228 [04:11] * ispecialcraft [webchat@77.30.206.107] has quit. (Client Quit)
#229 [04:13] * GameXmaster264 [webchat@176-20-141-147-dynamic.dk.customer.tdc.net] has quit. (Client Quit)
#230 [04:17] * hyper_beast [webchat@196.207.85.5] has joined #minecrafthelp
#231 [04:17] <hyper_beast> Hello
#232 [04:18] * hyper_beast [webchat@196.207.85.5] has quit. (Client Quit)
#233 [04:24] * Stiffproducation [webchat@p579243BF.dip0.t-ipconnect.de] has joined #minecrafthelp
#234 [04:24] <Stiffproducation> Hey i can't log into my acount an
#235 [04:24] <Stiffproducation> anymore
#236 [04:25] <Stiffproducation> can u help me to recover my account?
#237 [04:26] <GreyVulpine> Stiffproducation - Send in a support ticket to Mojang's Customer Support using: https://help.mojang.com/customer/portal/emails/new
#238 [04:28] <Stiffproducation> i did
#239 [04:28] <GreyVulpine> Then wait for them to reply
#240 [04:28] <GreyVulpine> Nobody here works for Mojang, we cannot help you with account issues here
#241 [04:29] * Stiffproducation [webchat@p579243BF.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#242 [04:33] <woo> I just bought a game
#243 [04:33] <woo> I haven't done it yet, I just installed it
#244 [04:34] <woo> Is it refundable?
#245 [04:34] <GreyVulpine> https://help.mojang.com/customer/en/portal/articles/359338-mojang-refunds-policy?b_id=5408
#246 [05:09] * woo [webchat@211.194.171.178] has quit. (Quit: webchat.esper.net)
#247 [05:24] * Jhonnwick300 [webchat@bb121-7-79-250.singnet.com.sg] has joined #minecrafthelp
#248 [05:25] <Jhonnwick300> i am able to open minecraft launcher but when i click play it shows launching the game failed
#249 [05:25] <Jhonnwick300> what am i supposed to do
#250 [05:25] <Jhonnwick300> i am not able to play
#251 [05:26] <Jhonnwick300> ???
#252 [05:28] * itsCreepster [webchat@90.248.180.98] has joined #minecrafthelp
#253 [05:28] <itsCreepster> hello?
#254 [05:29] * itsCreepster [webchat@90.248.180.98] has quit. (Client Quit)
#255 [05:30] * Ben [webchat@146.29.189.80.dyn.plus.net] has joined #minecrafthelp
#256 [05:31] * Ben is now known as Guest60864
#257 [05:31] <Guest60864> Hi guys, I need help, I cannot boot Minecraft Java 1.14.4 on my windows PC
#258 [05:32] <Guest60864> It keeps stopping at the stage just after play button from main menu, with "Not responding"
#259 [05:33] <Guest60864> Can anyone help me?
#260 [05:37] * Jhonnwick300 [webchat@bb121-7-79-250.singnet.com.sg] has quit. (Quit: webchat.esper.net)
#261 [05:41] * kevox [webchat@p4FF2A298.dip0.t-ipconnect.de] has joined #minecrafthelp
#262 [05:42] <kevox> i want to Change my mail but i have no Access to my old mail
#263 [05:44] * kevox [webchat@p4FF2A298.dip0.t-ipconnect.de] has quit. (Client Quit)
#264 [05:52] * Drake [webchat@cm-84.213.98.177.getinternet.no] has joined #minecrafthelp
#265 [05:52] <Drake> ayo so i get this error that says internal exception java.io.ioexception an existing connection was forcibly closed by the remote host disconnects me from my friends realm how do i fix this
#266 [05:53] * SailorMerman [webchat@136.186.248.241] has joined #minecrafthelp
#267 [05:54] <SailorMerman> I get an error whenever i try and launch the game
#268 [05:54] <SailorMerman> it says "Launching the game failed!"
#269 [05:55] <SailorMerman> then "Failed to download file"
#270 [05:58] * SailorMerman [webchat@136.186.248.241] has quit. (Quit: webchat.esper.net)
#271 [06:45] * SpotifyNutzer [webchat@p54AD2BFB.dip0.t-ipconnect.de] has joined #minecrafthelp
#272 [06:47] <SpotifyNutzer> Hello, i have a little problem, i can login to my minecraft, but whenever i start it and try to connect to a server, it says "invalid session"
#273 [06:50] * SpotifyNutzer [webchat@p54AD2BFB.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#274 [06:52] * Max9 [webchat@tmo-105-37.customers.d1-online.com] has joined #minecrafthelp
#275 [06:53] <Max9> Hello, i have migrated my old Account with my Emailadress, but i cant log in anymore
#276 [06:54] <Max9> and if i click on "forgot password" i wont recieve an email for a new password. and yes ive looked into the spam folder :)
#277 [07:37] * emonzaemon1 [webchat@static73-187.gemnet.cz] has joined #minecrafthelp
#278 [07:41] <emonzaemon1> hello i can not downloud minecraft 1.14.4 it says Attempting to move successful download
#279 [07:47] * Blacksteve11 [webchat@dslb-002-206-087-168.002.206.pools.vodafone-ip.de] has joined #minecrafthelp
#280 [07:47] <Blacksteve11> Hi
#281 [07:47] <Blacksteve11> Is there anyone else?
#282 [08:07] * GrayPray [webchat@cFE4C34D5.static.as2116.net] has joined #minecrafthelp
#283 [08:13] <GrayPray> Error code -805306369
#284 [08:26] * r0bizap2 [webchat@78.96.83.178] has joined #minecrafthelp
#285 [08:26] <r0bizap2> hey
#286 [08:27] <r0bizap2> k so im trying to log in my account and its saying this If your account was created after November 2012 or if it has been migrated, use your email. Otherwise use your username. im did everything you sayed on you page but nothing
#287 [08:27] <r0bizap2> and i reset my password like 7 times
#288 [08:27] <r0bizap2> i treid to login on my phone and it works
#289 [08:27] <r0bizap2> but on pc is not working
#290 [08:28] <r0bizap2> if you want i ll give you my info of my account
#291 [08:33] * Blacksteve11 [webchat@dslb-002-206-087-168.002.206.pools.vodafone-ip.de] has quit. (Quit: webchat.esper.net)
#292 [08:43] * Dorbian [webchat@31-151-215-252.dynamic.upc.nl] has joined #minecrafthelp
#293 [08:43] <Dorbian> Hey there
#294 [08:44] <Dorbian> i'm trying to help a friend setup an account, i've been having mine since Beta so mine was migrated, never created a new account before
#295 [08:44] <Dorbian> but she has just baught minecraft on her account, tries to login with her email address and password and it comes up with make sure you are online and try again
#296 [08:44] <Dorbian> and to use email instead of account name, which she is but it just isn't working for some reason
#297 [08:53] * Jo [webchat@bl14-7-21.dsl.telepac.pt] has joined #minecrafthelp
#298 [08:58] * Jo [webchat@bl14-7-21.dsl.telepac.pt] has quit. (Quit: webchat.esper.net)
#299 [09:00] * James [webchat@cpc104200-ipsw4-2-0-cust1168.7-4.cable.virginm.net] has joined #minecrafthelp
#300 [09:00] <James> Hello I need help because I believe my account has been stolen and I cannot log in
#301 [09:18] * lionflare10 [webchat@205.189.94.13] has joined #minecrafthelp
#302 [09:18] * lionflare10 [webchat@205.189.94.13] has quit. (Client Quit)
#303 [09:19] * Powth [webchat@172-3-251-2.lightspeed.nworla.sbcglobal.net] has joined #minecrafthelp
#304 [09:20] <Powth> Everytime I log in it won
#305 [09:20] <Powth> won't work
#306 [09:20] <Powth> i try to request password change that won't work
#307 [09:20] <Powth> It never says my email was changed either
#308 [09:22] * Techy [webchat@p5DD6FB73.dip0.t-ipconnect.de] has joined #minecrafthelp
#309 [09:23] <Techy> ich cant Play minecraft because Always when i try to run the launcher it sais that the Driver doesent support OpenGL but it worked bevor :/
#310 [09:24] <Powth> It's not that, whenever i request for the password that doesn'
#311 [09:24] <Powth> doesn't work
#312 [09:25] * James [webchat@cpc104200-ipsw4-2-0-cust1168.7-4.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#313 [09:25] * Techy [webchat@p5DD6FB73.dip0.t-ipconnect.de] has quit. (Client Quit)
#314 [09:32] * mintygreen [webchat@207.244.78.73] has joined #minecrafthelp
#315 [09:33] <mintygreen> so im trying to login to my account i changed the password 15 time in less than 24 hours cuz it wouldnt accept my password, i need to get into my account, please help
#316 [09:35] <mintygreen> hello?
#317 [09:39] * yourself [webchat@191.96.97.58] has joined #minecrafthelp
#318 [09:39] <yourself> i am trying to reset my minecraft password but the email is not coming true
#319 [09:41] * yourself [webchat@191.96.97.58] has quit. (Client Quit)
#320 [09:41] * TarcosLegend [webchat@192.red-88-5-230.dynamicip.rima-tde.net] has joined #minecrafthelp
#321 [09:41] * asdf [~asdf@67.142.112.136] has quit. (Read error: Connection reset by peer)
#322 [09:41] * mintygreen [webchat@207.244.78.73] has joined #minecrafthelp
#323 [09:42] <mintygreen> sorry i got disconnected
#324 [09:42] <TarcosLegend> Aprende a pronunciar
#325 [09:42] <TarcosLegend> Hello, I write because I have forgotten my password and I do not receive any email, I have looked in all the places and I cannot find anything.
#326 [09:42] * asdf [~asdf@67.142.112.136] has joined #minecrafthelp
#327 [09:42] * CawY_ [webchat@lfbn-1-12494-234.w90-91.abo.wanadoo.fr] has joined #minecrafthelp
#328 [09:42] <TarcosLegend> HI
#329 [09:42] <CawY_> Hi
#330 [09:42] * mintygreen [webchat@207.244.78.73] has quit. (Client Quit)
#331 [09:43] <CawY_> Im trying to install minecraft but i have a lot of error during downloading
#332 [09:44] <CawY_> all of that happened after the luncher maj
#333 [09:44] <TarcosLegend> Hello, I write because I have forgotten my password and I do not receive any email, I have looked in all the places and I cannot find anything.
#334 [09:46] <CawY_> I have error 0xc0000022 , cant load launcher core : LoadErroeNotPresent and "Unable to start the Minecraft Runtime Envoronment. This is most likely caused by a corruption. please try to reinstall Minecraft
#335 [09:50] * emonzaemon1 [webchat@static73-187.gemnet.cz] has quit. (Quit: webchat.esper.net)
#336 [09:51] * Jannek [webchat@80-196-55-45-cable.dk.customer.tdc.net] has joined #minecrafthelp
#337 [09:51] * T4ngent_Lynx [webchat@45-29-34-135.lightspeed.jcsnms.sbcglobal.net] has joined #minecrafthelp
#338 [09:52] <Jannek> Hi i cant remember my email to my Minecraft account (java edition) since it was so long ago that i bought it.
#339 [09:54] * T4ngent_Lynx [webchat@45-29-34-135.lightspeed.jcsnms.sbcglobal.net] has quit. (Client Quit)
#340 [09:56] * Powth [webchat@172-3-251-2.lightspeed.nworla.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#341 [09:57] <TarcosLegend> Hello, I write because I have forgotten my password and I do not receive any email, I have looked in all the places and I cannot find anything.
#342 [10:04] <TarcosLegend> Hello, I write because I have forgotten my password and I do not receive any email, I have looked in all the places and I cannot find anything.
#343 [10:08] * Dorbian [webchat@31-151-215-252.dynamic.upc.nl] has quit. (Quit: webchat.esper.net)
#344 [10:10] * DrMrMuki [webchat@pc-56-251-30-200.cm.vtr.net] has joined #minecrafthelp
#345 [10:11] <DrMrMuki> hi
#346 [10:11] <DrMrMuki> i need help
#347 [10:12] <CawY_> Hi Im trying to install minecraft but i have a lot of error during downloading,
#348 [10:12] <CawY_> all of that happened after the luncher maj, I have error 0xc0000022 , cant load launcher core : LoadErroeNotPresent and "Unable to start the Minecraft Runtime Envoronment. This is most likely caused by a corruption. please try to reinstall Minecraft
#349 [10:13] * ds [webchat@88-105-182-207.dynamic.dsl.as9105.com] has joined #minecrafthelp
#350 [10:13] <ds> my launcher is stuck on "prepairing"
#351 [10:14] * ds [webchat@88-105-182-207.dynamic.dsl.as9105.com] has quit. (Client Quit)
#352 [10:16] <DrMrMuki> help
#353 [10:17] * CawY_ [webchat@lfbn-1-12494-234.w90-91.abo.wanadoo.fr] has joined #minecrafthelp
#354 [10:18] <CawY_> I cant start the luncher , i have error 0xc0000022 , LoadErrorNotPresent and the corruption message please help :'(
#355 [10:23] * ComedyG [webchat@d-74-214-59-72.md.cpe.atlanticbb.net] has joined #minecrafthelp
#356 [10:26] * DrMrMuki [webchat@pc-56-251-30-200.cm.vtr.net] has quit. (Quit: webchat.esper.net)
#357 [10:28] <ComedyG> Hello, I’m having this problem after I bought Minecraft Java Edition. I bought on the Microsoft store with my card and went to figure out how to download mods onto Minecraft. I signed into mincecraft with my Microsoft account and I’m signed in, alls good here. Then when i go to the Minecraft launcher to help instal these mods ( Rlcraft). But it app
#358 [10:28] <ComedyG> ears that my same email I signed up in Mojang and Microsoft. Apparently these accounts don’t link. So now I stuck with normal Minecraft and I wish to download the mod. Any help?
#359 [10:31] <ComedyG> Hello?
#360 [10:32] <CawY_> there is no helper here i think :/
#361 [10:32] <ComedyG> Do you know who I should contact
#362 [10:33] <CawY_> idk i need help too :/
#363 [10:33] <ComedyG> lol what’s your problem?
#364 [10:33] <CawY_> i would like to download the game
#365 [10:33] <CawY_> but i have 2 error plus one corruption
#366 [10:34] <ComedyG> where did you download it from?
#367 [10:34] <CawY_> i tried every fix method but nothing happened
#368 [10:34] <CawY_> mojang site
#369 [10:34] <CawY_> my probleme is from the luncher maj
#370 [10:34] <ComedyG> ah, I did it on Microsoft, it works fine.
#371 [10:34] <ComedyG> SAME
#372 [10:35] <ComedyG> minecraft isn’t my problem, I just wanted to play RLCraft
#373 [10:35] * rileymdk [webchat@cpc136244-broo9-2-0-cust119.know.cable.virginm.net] has joined #minecrafthelp
#374 [10:35] <CawY_> everyone want to play rlcraft x)
#375 [10:35] <ComedyG> it looks so cool why not XD
#376 [10:35] <rileymdk> Hello! I've just come back to Minecraft after a few years but it seems like my old account has been deleted
#377 [10:36] <ComedyG> same your time bud we don’t hav hellers atm
#378 [10:36] <rileymdk> I'm unable to log in, and the "forget password" link hasn't sent me any emails to reset my password
#379 [10:36] <ComedyG> helpers*
#380 [10:36] <TarcosLegend> I'm unable to log in, and the "forget password" link hasn't sent me any emails to reset my password
#381 [10:36] <TarcosLegend> same
#382 [10:36] <rileymdk> Yucko
#383 [10:36] <rileymdk> Seems like a big problem for lots of people
#384 [10:37] <ComedyG> my problem is the goofy Minecraft launcher. I want to play RLcraft but I can’t without the launched
#385 [10:38] <ComedyG> It’s my first time playing on pc with Minecraft
#386 [10:39] * ComedyG [webchat@d-74-214-59-72.md.cpe.atlanticbb.net] has quit. (Quit: webchat.esper.net)
#387 [10:41] * ComedyG [webchat@d-74-214-59-72.md.cpe.atlanticbb.net] has joined #minecrafthelp
#388 [10:42] <ComedyG> Bought the game, works fine, unable to use mods through launcher
#389 [10:42] <CawY_> I cant start the luncher , i have error 0xc0000022 , LoadErrorNotPresent and the corruption message please help :'(
#390 [10:42] <ComedyG> Poor caw. It’s funny how my Minecraft works fine, launcher is just a pain.
#391 [10:43] <CawY_> ;'(
#392 [10:43] <ComedyG> You
#393 [10:43] <CawY_> im on this probleme since yesterday
#394 [10:44] <ComedyG> omg sams just bought it yesterday, hey did you update windows?
#395 [10:44] <CawY_> yep
#396 [10:44] <ComedyG> Same here. Nothing really changed
#397 [10:47] * BillNowell [webchat@cpe-24-194-86-118.nycap.res.rr.com] has joined #minecrafthelp
#398 [10:47] <BillNowell> Hello
#399 [10:47] * angus [webchat@93.107.18.91] has joined #minecrafthelp
#400 [10:47] <angus> The game crashed whilst initializing game
#401 [10:47] <angus> Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL pls help
#402 [10:48] <BillNowell> Seems like I was locked out of the payment thing for my minecraft Realm world. I didnt realize my bank has texted me to allow the purchase. My bank said all good now but seems like im locked out. Anyone know how to be able to try again?
#403 [10:49] <CawY_> yesss i succes !!!!!!
#404 [10:50] * ComedyG [webchat@d-74-214-59-72.md.cpe.atlanticbb.net] has quit. (Quit: webchat.esper.net)
#405 [10:51] * ComedyG [webchat@d-74-214-59-72.md.cpe.atlanticbb.net] has joined #minecrafthelp
#406 [10:51] <ComedyG> CAW what did you do?
#407 [10:51] * KyuKigawa [webchat@175.176.32.51] has joined #minecrafthelp
#408 [10:52] <CawY_> I DELETED ALL MY SECURITY APP
#409 [10:52] <CawY_> xDDD
#410 [10:52] * KyuKigawa [webchat@175.176.32.51] has quit. (Client Quit)
#411 [10:53] <ComedyG> no way how did you do that?
#412 [10:53] * Uipyo [webchat@to1-esr-69-61-168-204.fuse.net] has joined #minecrafthelp
#413 [10:54] * Moettke [webchat@93-76-181-235.dynamic-FTTB.kharkov.volia.com] has joined #minecrafthelp
#414 [10:55] <Moettke> When I start the game I get an error of 127, what is the reason?
#415 [10:55] <Uipyo> Hey chat, so long story short, me and my friend can't join each other's LAN worlds. We are on the same WiFi, in the same building. Please note that we have an internet filter on our internet, I don't know whether that may affect it. Please ask if you want the error code/text.
#416 [10:56] <ComedyG> there are no helpers on guys it isn’t worth it
#417 [10:56] * Uipyo [webchat@to1-esr-69-61-168-204.fuse.net] has quit. (Client Quit)
#418 [10:58] * ComedyG [webchat@d-74-214-59-72.md.cpe.atlanticbb.net] has quit. (Quit: webchat.esper.net)
#419 [11:01] * Moettke [webchat@93-76-181-235.dynamic-FTTB.kharkov.volia.com] has quit. (Quit: webchat.esper.net)
#420 [11:02] <TarcosLegend> I'm unable to log in, and the "forget password" link hasn't sent me any emails to reset my password
#421 [11:09] * CawY_ [webchat@lfbn-1-12494-234.w90-91.abo.wanadoo.fr] has quit. (Quit: webchat.esper.net)
#422 [11:15] * Lauren9 [webchat@034-017-210-188.ip-addr.tks-net.com] has joined #minecrafthelp
#423 [11:16] <Lauren9> Hi, I'm having trouble with my account and can only access the demo mode, even though I purchased the game back in July and have been able to play until about a week ago. I've emailed Mojang support already. My email address and payment information have not changed since, I'm just suddenly locked out.
#424 [11:17] * r0bizap2 [webchat@78.96.83.178] has quit. (Quit: webchat.esper.net)
#425 [11:18] <Lauren9> If anyone could help that would be greatly appreciated. I think this idea of people who are more knowledgeable about Minecraft helping others as volunteers is a great one.
#426 [11:19] * Lauren9 [webchat@034-017-210-188.ip-addr.tks-net.com] has quit. (Client Quit)
#427 [11:25] * EpicGamer [webchat@toroon473nw-lp140-01-76-71-77-199.dsl.bell.ca] has joined #minecrafthelp
#428 [11:25] <EpicGamer> i cant login
#429 [11:25] <EpicGamer> the login button dosent do anything
#430 [11:25] <EpicGamer> the login button dosent do anything
#431 [11:27] * EpicGamer [webchat@toroon473nw-lp140-01-76-71-77-199.dsl.bell.ca] has left #minecrafthelp
#432 [11:28] * Gu0090 [webchat@184-090-220-193.res.spectrum.com] has joined #minecrafthelp
#433 [11:29] <Gu0090> oi ?
#434 [11:32] <Gu0090> hi?
#435 [11:32] * ItsJustHD [webchat@HSI-KBW-091-089-152-114.hsi2.kabel-badenwuerttemberg.de] has joined #minecrafthelp
#436 [11:32] <Gu0090> hi ?
#437 [11:33] <ItsJustHD> Hi
#438 [11:33] <Gu0090> do you speak portuguese ?
#439 [11:33] <ItsJustHD> No german
#440 [11:33] * Blurr [webchat@104-15-113-49.lightspeed.miamfl.sbcglobal.net] has joined #minecrafthelp
#441 [11:33] <Gu0090> ok but you understand english !?
#442 [11:34] <ItsJustHD> Yes
#443 [11:34] <Gu0090> ok
#444 [11:34] <TarcosLegend> I'm unable to log in, and the "forget password" link hasn't sent me any emails to reset my password
#445 [11:34] <Blurr> Anyone wanna give me a hand with fixing my java launcher on windows 7?
#446 [11:34] <Gu0090> so my minecraft is not showing slimes when I create my worlds!
#447 [11:35] <ItsJustHD> I dont get an password change email
#448 [11:35] <Blurr> I've gone to the official website for mojang, but all the same issues are unresolvd and invalid
#449 [11:35] <Blurr> FOr the password change, refresh your email and restart the device you're using
#450 [11:35] * ItsJustHD [webchat@HSI-KBW-091-089-152-114.hsi2.kabel-badenwuerttemberg.de] has quit. (Client Quit)
#451 [11:36] <Gu0090> so my minecraft is not showing slimes when I create my worlds what i need to do ?
#452 [11:36] * Marshall882 [webchat@76-229-94-176.lightspeed.okcbok.sbcglobal.net] has joined #minecrafthelp
#453 [11:36] <Blurr> Have you tried restarting your game and is it on peaceful?
#454 [11:36] * TarcosLegend [webchat@192.red-88-5-230.dynamicip.rima-tde.net] has quit. (Quit: webchat.esper.net)
#455 [11:36] <Gu0090> no
#456 [11:36] <Blurr> Try restarting your game and the device you're using
#457 [11:36] <Gu0090> the other mobs appear normally but the slime doesn't
#458 [11:37] * TarcosLegend [webchat@192.red-88-5-230.dynamicip.rima-tde.net] has joined #minecrafthelp
#459 [11:37] <TarcosLegend> I'm unable to log in, and the "forget password" link hasn't sent me any emails to reset my password
#460 [11:37] <Gu0090> already did that
#461 [11:37] * rileymdk [webchat@cpc136244-broo9-2-0-cust119.know.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#462 [11:37] <Blurr> Slimes are much more rare than normal mobds
#463 [11:37] <Blurr> They only spawn in swamps
#464 [11:38] <Gu0090> I know more do not appear anyway
#465 [11:38] * Blurr [webchat@104-15-113-49.lightspeed.miamfl.sbcglobal.net] has quit. (Client Quit)
#466 [11:39] * jilano [webchat@lfbn-1-13807-140.w90-3.abo.wanadoo.fr] has joined #minecrafthelp
#467 [11:39] <Gu0090> I already created several worlds and went looking for found pantanos more there was nothing beyond the other mobs
#468 [11:39] <jilano> hey guys some french here ?
#469 [11:39] <Gu0090> no
#470 [11:39] <Gu0090> i think
#471 [11:40] * Mate [webchat@89-172-0-11.adsl.net.t-com.hr] has joined #minecrafthelp
#472 [11:40] * Mate [webchat@89-172-0-11.adsl.net.t-com.hr] has quit. (Client Quit)
#473 [11:40] <jilano> well, i can't remember my password and when i clic "forgot password" i don't receive the mail
#474 [11:41] <TarcosLegend> I'm unable to log in, and the "forget password" link hasn't sent me any emails to reset my password
#475 [11:42] <Gu0090> and my dumb do not appear slime!
#476 [11:43] * BillNowell [webchat@cpe-24-194-86-118.nycap.res.rr.com] has quit. (Quit: webchat.esper.net)
#477 [11:44] * jilano [webchat@lfbn-1-13807-140.w90-3.abo.wanadoo.fr] has quit. (Quit: webchat.esper.net)
#478 [11:47] * Lord_of_Life_ [~Lord@46.217.15.150] has joined #minecrafthelp
#479 [11:47] * ginotrollino [webchat@93-36-164-11.ip61.fastwebnet.it] has joined #minecrafthelp
#480 [11:47] * exocite [webchat@CPE00fc8d268873-CM00fc8d268870.cpe.net.cable.rogers.com] has joined #minecrafthelp
#481 [11:47] <exocite> hello?
#482 [11:48] <exocite> anyone here?
#483 [11:48] * exocite [webchat@CPE00fc8d268873-CM00fc8d268870.cpe.net.cable.rogers.com] has quit. (Client Quit)
#484 [11:49] * Lord_of_Life [~Lord@46.217.14.222] has quit. (Ping timeout: 202 seconds)
#485 [11:52] <Gu0090> hi
#486 [11:54] <ginotrollino> Hello, I changed my Pc and I'm experiencing something weird: altough I can correctly login into Minecraft Platform with my old account I can't download the game I have already bought in the past. It looks like I have to buy it again. Can anyone help?
#487 [12:01] * TarcosLegend [webchat@192.red-88-5-230.dynamicip.rima-tde.net] has quit. (Quit: webchat.esper.net)
#488 [12:01] * Sarah [webchat@ip72-203-159-23.br.br.cox.net] has joined #minecrafthelp
#489 [12:02] * Gu0090 [webchat@184-090-220-193.res.spectrum.com] has quit. (Quit: webchat.esper.net)
#490 [12:03] <Sarah> Hi guys, I recently lost my debit card but I am still waiting on my new one to arrive, and my realms subscription is set to renew in 2 days. Since today is Saturday, I don't expect to receive the new card until Tues-Wed. Is there a way I can cancel my realms subscription and get it back once my new card comes in and I can update my information?
#491 [12:07] * TheRK9 [webchat@c-4e77235c.018-481-73746f34.bbcust.telenor.se] has joined #minecrafthelp
#492 [12:11] <TheRK9> Hi! I've been playing on 1.14.4 for a while and wanted to try 1.8.9. However, whenever i go to "Create New Installation" (in the launcher), i can't pick a version from the dropdown. Everything else (Resolution etc.) seems to work, but in the "Verisons" dropdown, it's just blank, no dropdown, no text. I do not have any mods or other verisons except
#493 [12:11] <TheRK9> for 1.14.4. Is there any way to fix this, or download 1.8.9 in an alternative way?
#494 [12:15] * asheryeatboi [webchat@104.245.93.199] has joined #minecrafthelp
#495 [12:15] <asheryeatboi> hello
#496 [12:15] <asheryeatboi> hello
#497 [12:15] * proxodyll [webchat@cpc105210-live33-2-0-cust86.17-2.cable.virginm.net] has joined #minecrafthelp
#498 [12:16] <asheryeatboi> hello
#499 [12:16] <proxodyll> Hey
#500 [12:16] <asheryeatboi> who are you
#501 [12:16] <proxodyll> why?
#502 [12:16] <asheryeatboi> do you work at Mojang
#503 [12:16] <proxodyll> nope lmao
#504 [12:17] <asheryeatboi> 😕
#505 [12:17] * asheryeatboi [webchat@104.245.93.199] has quit. (Client Quit)
#506 [12:20] * max8 [webchat@pool-173-72-192-199.clppva.fios.verizon.net] has joined #minecrafthelp
#507 [12:21] <max8> I can't sigh out of win10 beta! Nothing works..
#508 [12:22] <proxodyll> If anyone sees this, my java repeatedly crashes while it is loading on the Mojang loading screen every time i try to play it, its been happening for months and ive tried all the help ive found like unlinking technik and twitch ect, but nothing has worked.
#509 [12:23] <proxodyll> hey max8, have you tried uninstalling?
#510 [12:25] <proxodyll> try uninstalling and finding all minecraft folders before reinstalling
#511 [12:43] * TarcosLegend [webchat@192.red-88-5-230.dynamicip.rima-tde.net] has joined #minecrafthelp
#512 [12:43] <TarcosLegend> hi
#513 [12:43] <TarcosLegend> i need help
#514 [12:44] <TarcosLegend> its posible ??
#515 [12:45] * totocalcio [webchat@ah096088.dynamic.ppp.asahi-net.or.jp] has joined #minecrafthelp
#516 [12:46] * totocalcio [webchat@ah096088.dynamic.ppp.asahi-net.or.jp] has quit. (Client Quit)
#517 [12:51] * TableJeb23 [webchat@ip68-100-87-60.dc.dc.cox.net] has joined #minecrafthelp
#518 [12:53] <TableJeb23> Hi I received an email a few months ago on my email connected to my Minecraft account stating that "Due to recent suspicious activity in your account we suspect that your Mojang account email and password may have been compromised." I haven't played Minecraft in awhile so I did not notice this email, but I can no longer access my account. What ca
#519 [12:53] <TableJeb23> n be done to recover it?
#520 [13:08] * ginotrollino [webchat@93-36-164-11.ip61.fastwebnet.it] has quit. (Quit: webchat.esper.net)
#521 [13:14] * TarcosLegend [webchat@192.red-88-5-230.dynamicip.rima-tde.net] has quit. (Quit: webchat.esper.net)
#522 [13:17] * Nathan [webchat@90.253.28.54] has joined #minecrafthelp
#523 [13:19] <Nathan> Hello. If anyone can help ive just tried to redeem a minecraft windows 10 version for my pc (I already own minecraft java edition since 2013) and when i redeemed it and tried to play it it would only allow me to play the non-full version or beta version and said to play the full version i must buy it. I would rather not buy minecraft again since i
#524 [13:19] <Nathan> already own it but i tried looking for a solution online and it seemed like no one else had this problem. Can anyone help?
#525 [13:20] * proxodyll [webchat@cpc105210-live33-2-0-cust86.17-2.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#526 [13:20] <mattym> ??> TableJeb23 account/send-email
#527 [13:20] <Mightyena> TableJeb23: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#528 [13:20] <Mightyena> TableJeb23: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#529 [13:21] <mattym> Nathan, Are you logged into the Windows Store app on the computer with the same Microsoft account you redeemed the code onto?
#530 [13:21] <Nathan> Yes i should be
#531 [13:23] <mattym> Nathan, Ok, do the following. First if the game is currently installed, uninstall it. Then log completely out of the Windows Store app. Restart the computer, then log back into the Store app. Re-install the game through the Purchases/Purchased tab.
#532 [13:24] <Nathan> Ok so uninstall every version of the game? or just the windows 10?
#533 [13:24] <mattym> Nathan, Just the Win10/Store version
#534 [13:24] <Nathan> Ok will do thanks
#535 [13:27] <Nathan> Sorry but where do i uninstall it?
#536 [13:27] <mattym> Nathan, Should be on option via the store app itself.
#537 [13:28] * CamzzzLOL [webchat@cpe-74-132-131-131.kya.res.rr.com] has joined #minecrafthelp
#538 [13:29] <CamzzzLOL> hi I am trying to connect to my account and I cannot because of the questions and I lost the email Is there any way that I can rest them without the email
#539 [13:29] <mattym> CamzzzLOL, You will need to contact Mojang support.
#540 [13:29] <mattym> ??> CamzzzLOL account/send-email
#541 [13:29] <Mightyena> CamzzzLOL: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#542 [13:29] <Mightyena> CamzzzLOL: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#543 [13:30] * CamzzzLOL [webchat@cpe-74-132-131-131.kya.res.rr.com] has quit. (Client Quit)
#544 [13:31] * ammyth [webchat@cpe-24-90-73-246.nyc.res.rr.com] has quit. (Quit: webchat.esper.net)
#545 [13:31] * Rick [webchat@c-24-11-28-195.hsd1.ut.comcast.net] has joined #minecrafthelp
#546 [13:32] <Rick> I haven't logged into my account since something like 2013, but now I want to go back in. I have no idea what my password was, but when I try to get a reset email, I don't recieve anything, even in a spam folder.
#547 [13:33] <mattym> ??> Rick account/send-email
#548 [13:33] <Mightyena> Rick: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#549 [13:33] <Mightyena> Rick: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#550 [13:48] * ilikeonions [webchat@188.70.25.42] has joined #minecrafthelp
#551 [13:50] <ilikeonions> Hello, I tried logging into my minecraft account today and couldnt. After going through my emails i found out that someone had migrated my account for me about a month back. I have submitted a request today, was just wondering if anyone has seen this kind of situation before and might have a rough idea how long it would take to hear back from mojan
#552 [13:50] <ilikeonions> g. There is a link in the e-mail mojang sent me after i submitted the request that says that they are still working on cases from july. Am i gonna have to wait 2 months for them to reset the e-mail on the account back to my original email? thanks
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#555 [14:03] * xSoProBro [webchat@72-47-128-224.brhmcmtc01.res.dyn.suddenlink.net] has joined #minecrafthelp
#556 [14:05] <xSoProBro> hey guys im having an issue when resetting my password, i can reset my pasword and it says password reset, but when i try to log in on the client it keeps saying its wrong even tho i have reset it like 5 times and made sure im typing it right. also when i try to log into the wev=bsite when i click log in literally nothing happens, it doesnt say wro
#557 [14:05] <xSoProBro> ng or anything it just does nothing
#558 [14:06] <xSoProBro> and i know its the corret email and stuff because i use the exact same acc on my normal pcbut im on a laptop at another house rn
#559 [14:12] * yhyh [webchat@cpc152895-derb18-2-0-cust217.8-3.cable.virginm.net] has joined #minecrafthelp
#560 [14:12] <yhyh> anyone here?
#561 [14:14] <yhyh> my minecraft keeps crashing and i dunno y
#562 [14:14] <yhyh> can any1 help?
#563 [14:14] <mattym> ??> yhyh launcher/log
#564 [14:14] <Mightyena> yhyh: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#565 [14:14] <yhyh> cheers
#566 [14:25] * Ray [webchat@p4FF3565F.dip0.t-ipconnect.de] has joined #minecrafthelp
#567 [14:25] <Ray> Heyo
#568 [14:26] * Guilherme_ProUS [webchat@187-19-239-12-tmp.static.brisanet.net.br] has joined #minecrafthelp
#569 [14:26] <Ray> I have a problem with my account. I was playing minecraft long ago and maybe forgot my account name ^^ It was RayZ238 or Ex3qTT or something like this. Its an german account an I would like to play again ^^
#570 [14:26] <Guilherme_ProUS> Eu estou com um problema ao tentar instalar qualquer versão do minecraft !
#571 [14:28] <Guilherme_ProUS> https://paste.gg/p/anonymous/79543bc74a814369a9638626eb4be8a7
#572 [14:28] * xSoProBro [webchat@72-47-128-224.brhmcmtc01.res.dyn.suddenlink.net] has joined #minecrafthelp
#573 [14:28] <xSoProBro> hey i can log into the website on phone but when i click login on pc bothing happens any way to fix i thought maybe a fire wall block its or not sure
#574 [14:30] * Guilherme_ProUS [webchat@187-19-239-12-tmp.static.brisanet.net.br] has quit. (Client Quit)
#575 [14:36] * Guilherme_ProUS [webchat@187-19-239-12-tmp.static.brisanet.net.br] has joined #minecrafthelp
#576 [14:37] <Guilherme_ProUS> I have a problem that when I install any version of the error I have a txt to show the error to you guys https://paste.gg/p/anonymous/79543bc74a814369a9638626eb4be8a7
#577 [14:41] * Peakemperor [webchat@host86-159-65-107.range86-159.btcentralplus.com] has joined #minecrafthelp
#578 [14:41] * Kevin25 [webchat@d173-181-26-121.bchsia.telus.net] has joined #minecrafthelp
#579 [14:41] <Kevin25> My minecraft keeps crashing Java SE script not responding is all the information it will give me
#580 [14:42] <xSoProBro> when i click log in on the website on my pc it doesnt do anything at all but works fine on phone any idea
#581 [14:42] <Kevin25> There is no crash report just a Sorry ya game crashed
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#586 [14:55] * DipStudios [webchat@CPEa84e3fd0c863-CMa84e3fd0c860.cpe.net.cable.rogers.com] has joined #minecrafthelp
#587 [14:55] <DipStudios> hi
#588 [14:56] <DipStudios> for some reason when i load minecraft in 1.8.9 it crashes
#589 [14:57] * DipStudios [webchat@CPEa84e3fd0c863-CMa84e3fd0c860.cpe.net.cable.rogers.com] has quit. (Client Quit)
#590 [15:14] * Oliver [webchat@71-53-130-103.cltn.centurylink.net] has joined #minecrafthelp
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#592 [15:14] <Oliver> Hi I'm here for account help?
#593 [15:14] * Oliver [webchat@71-53-130-103.cltn.centurylink.net] has quit. (Client Quit)
#594 [15:15] * steven [webchat@c-107-4-2-59.hsd1.mi.comcast.net] has joined #minecrafthelp
#595 [15:15] <steven> I accidentally bought the game and I thought it was a free trial can I get my money back
#596 [15:16] <steven> email is steven.szekesy@hotmail.com
#597 [15:16] * steven [webchat@c-107-4-2-59.hsd1.mi.comcast.net] has quit. (Client Quit)
#598 [15:23] * lumpi1051 [webchat@HSI-KBW-082-212-018-051.hsi.kabelbw.de] has joined #minecrafthelp
#599 [15:24] <lumpi1051> Hello, i think sombody has stoen my account
#600 [15:25] <GreyVulpine> https://help.mojang.com/customer/en/portal/articles/361483-my-account-was-stolen?b_id=5408
#601 [15:26] <lumpi1051> no thats not the problem, while i´m gaming, i´have get 5 or 6 emaisl, that somebody (not me) want to change my password
#602 [15:26] <GreyVulpine> There's nothing we, nor Mojang, can do about that
#603 [15:26] <lumpi1051> after 5 or 6 Times i´ve get en email, that sombody want to edit my personal questions and then the last mail that this person want to change email
#604 [15:27] * acquista [webchat@cpe-174-100-10-84.neo.res.rr.com] has joined #minecrafthelp
#605 [15:27] <acquista> I own the game on Xbox one and it says i do not own the game on the xbox app for pc
#606 [15:28] <lumpi1051> What? When i want to change my jpassword now, i didnt get an email. this person sure have not the invoice from this Account...
#607 [15:28] * acquista [webchat@cpe-174-100-10-84.neo.res.rr.com] has quit. (Client Quit)
#608 [15:30] <GreyVulpine> If your account has been stolen, contact Mojang Support using that form.
#609 [15:30] <GreyVulpine> If you're getting unwanted emails because somebody found out the email address tied to your account and has been requesting password resets, there's nothing we can do about it here
#610 [15:34] * TideElysium [webchat@156.67.32.2] has joined #minecrafthelp
#611 [15:39] <TideElysium> Hi all/anyone, I'm having some trouble returning to the game. I haven't played for quite some years now, bought my account back in alpha or beta (I can't remember). Wanted to hop on and try some mods and I can't access my account. Fair play, it's been a long time, so I tried any of my email addresses and none of them work for the password reset. I
#612 [15:39] <TideElysium> noticed that there's now Mojang accounts, but it thinks that my account (TideElysium) has already been migrated. I appreciate that there is not really much you can do since it's all account security but I just wanted to check if there was a way to confirm what email address is linked with my account or anything like that? Thanks again for any help.
#613 [15:39] <GreyVulpine> Not by yourself.
#614 [15:39] <GreyVulpine> TideElysium - Send in a support ticket to Mojang's Customer Support using: https://help.mojang.com/customer/portal/emails/new
#615 [15:40] <TideElysium> yeah, I already have I just wanted to make sure I wasn't being really silly haha
#616 [15:40] <TideElysium> Thanks though that puts me at ease
#617 [15:41] <TideElysium> Have a nice night
#618 [15:41] * Tomate_Games [webchat@248-192-231-181.cab.prima.com.ar] has joined #minecrafthelp
#619 [15:41] <Tomate_Games> Hi
#620 [15:42] <Tomate_Games> i can't open minecraft
#621 [15:44] <Tomate_Games> for the exit code error
#622 [15:45] * lumpi1051 [webchat@HSI-KBW-082-212-018-051.hsi.kabelbw.de] has quit. (Quit: webchat.esper.net)
#623 [15:50] * Tomate_Games [webchat@248-192-231-181.cab.prima.com.ar] has quit. (Quit: webchat.esper.net)
#624 [15:54] * jcornett2005 [webchat@184-15-57-211.dr01.chtn.wv.frontiernet.net] has joined #minecrafthelp
#625 [15:55] <jcornett2005> I can't reset my security qustions!
#626 [16:02] * Jannuorava [webchat@176-93-192-249.bb.dnainternet.fi] has joined #minecrafthelp
#627 [16:02] <Jannuorava> hello?
#628 [16:02] <Jannuorava> Is anyone here
#629 [16:03] <jcornett2005> yup
#630 [16:03] <Jannuorava> Im having a problem where i cant connect to my friends realm
#631 [16:03] * idk [webchat@072-183-141-027.res.spectrum.com] has joined #minecrafthelp
#632 [16:03] <Jannuorava> it just syas
#633 [16:03] <idk> hi
#634 [16:03] <jcornett2005> hi
#635 [16:03] <Jannuorava> nternal Exception: java.io.IOException: An existing connection was forcibly closed by the remote host
#636 [16:03] <idk> are you a modderator
#637 [16:03] <idk> I cant download minecraft
#638 [16:04] <idk> on windows 10
#639 [16:04] <Jannuorava> I try to connect to my friends realm, its just nothing for 30 secs and then it says Internal Exception: java.io.IOException: An existing connection was forcibly closed by the remote host
#640 [16:05] <Jannuorava> jcornett2005
#641 [16:05] <jcornett2005> Not sure why that's happening...
#642 [16:05] <idk> My minecraft wont download
#643 [16:05] <idk> on windows 10
#644 [16:05] <idk> i bought it
#645 [16:05] <idk> and it still doesnt work
#646 [16:05] <idk> i just get the demo
#647 [16:06] <jcornett2005> I'm here cause I can't reset my security questions...
#648 [16:06] <idk> UGH
#649 [16:07] <idk> No one awnsers me
#650 [16:07] * Jannuorava [webchat@176-93-192-249.bb.dnainternet.fi] has quit. (Client Quit)
#651 [16:07] <idk> I bought minecraft and it didnt download
#652 [16:08] <jcornett2005> idk not sure why thats heppening
#653 [16:09] <idk> like i bought it and it gives me the demo
#654 [16:09] <idk> my dad pissed
#655 [16:09] <Absol> idk: Please keep it civil
#656 [16:09] <idk> and i dont know if we can refund
#657 [16:10] <idk> absol who are you
#658 [16:10] * Kimi [webchat@213.pool85-54-249.dynamic.orange.es] has joined #minecrafthelp
#659 [16:10] <Kimi> Hi guys i have a problem logging into my mojang account, can i get help?
#660 [16:11] <jcornett2005> Absol I've been trying to reset my security questions, but I'm unable to get them to appear in my inbox.
#661 [16:12] <GreyVulpine> https://help.mojang.com/customer/en/portal/articles/2598286-resetting-security-questions?b_id=5408
#662 [16:12] <idk> can someone help me
#663 [16:12] <jcornett2005> GreyVulpine But the thing is, it won't send to my email.
#664 [16:12] <idk> i cant download
#665 [16:13] <GreyVulpine> idk - https://help.mojang.com/customer/en/portal/articles/1218766-can-only-play-minecraft-demo-java-edition-?b_id=5408
#666 [16:13] <GreyVulpine> jcornett2005 - 1
#667 [16:13] <GreyVulpine> 1https://help.mojang.com/customer/portal/articles/542001
#668 [16:13] <idk> i payed
#669 [16:13] <GreyVulpine> idk - So, what happens when you try to download?
#670 [16:14] <idk> i download it does its things and it downloads the demo
#671 [16:14] <GreyVulpine> So, if you're getting the demo, you're logging in with an account that did not pay for minecraft
#672 [16:14] <GreyVulpine> Email Mojang Support with your transaction ID, and they can help you with that.
#673 [16:15] <GreyVulpine> idk - Send in a support ticket to Mojang's Customer Support using: https://help.mojang.com/customer/portal/emails/new
#674 [16:15] <jcornett2005> GreyVulpine When I try to use the email verification link, it asks me to answer my security questions, which I can't answer.
#675 [16:15] <GreyVulpine> jcornett2005 - https://help.mojang.com/customer/portal/articles/542001
#676 [16:15] <GreyVulpine> "If you continue to have problems with resetting the security questions, please contact customer support with proof of account ownership. This can be your transaction ID or gift code.:
#677 [16:16] * jcornett2005 [webchat@184-15-57-211.dr01.chtn.wv.frontiernet.net] has quit. (Quit: webchat.esper.net)
#678 [16:35] * Patban [webchat@160-3-50-215.cpe.cableone.net] has joined #minecrafthelp
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#680 [16:39] * wow_really [webchat@c-73-88-61-35.hsd1.mn.comcast.net] has joined #minecrafthelp
#681 [17:11] * AliseAnimeGamer [webchat@50-83-106-15.client.mchsi.com] has joined #minecrafthelp
#682 [17:13] <AliseAnimeGamer> Hello, so I recently downloaded Minecraft through the Microsoft store on my PC. I was wanting to play Hexxit with my friends, and need a mojang account, I don't want to have to buy Minecraft again, since I bought the first one with a microsoft account, any advice on what to do?
#683 [17:16] * TheSilentLink [~TheSilent@host86-164-198-78.range86-164.btcentralplus.com] has quit. (Quit: Good Bye! My bouncer has probably crashed or lost connection to the internet...)
#684 [17:19] * MrSkrillenceYT [webchat@c-73-75-89-79.hsd1.il.comcast.net] has joined #minecrafthelp
#685 [17:19] * TheSilentLink [~TheSilent@2a00:23c5:c184:4000:a602:5094:f13f:71d4] has joined #minecrafthelp
#686 [17:19] <MrSkrillenceYT> Hey I was in Minecon Live and I didn't put /claim cape so I didnt get the cape, any way i could get it?
#687 [17:32] * nico [webchat@sky-78-16-221-158.bas512.cwt.btireland.net] has joined #minecrafthelp
#688 [17:32] <nico> hi! i cant get past the launcher @ 75% after a lot of java reader problems
#689 [17:33] <nico> my graphics card is updated and i have the system requirements
#690 [17:33] <nico> just constant crashing when i try to access it
#691 [17:33] <MrSkrillenceYT> Do you have any mods on?
#692 [17:33] <nico> nope!
#693 [17:33] <MrSkrillenceYT> Try reinstalling the launcher
#694 [17:34] <MrSkrillenceYT> There might be a bug
#695 [17:35] * MrJuney [webchat@177.37.200.16] has joined #minecrafthelp
#696 [17:35] <MrJuney> Hello
#697 [17:35] <MrJuney> Any staff available?
#698 [17:35] * nico [webchat@sky-78-16-221-158.bas512.cwt.btireland.net] has quit. (Client Quit)
#699 [17:39] <MrSkrillenceYT> Hey I was in Minecon Live and I didn't put /claim cape so I didnt get the cape, any way i could get it?
#700 [17:39] * Zach [webchat@ip98-169-248-211.dc.dc.cox.net] has joined #minecrafthelp
#701 [17:39] <MrSkrillenceYT> Absol
#702 [17:39] * Zach is now known as Guest12257
#703 [17:41] <MrJuney> Absol
#704 [17:42] <Guest12257> every time i press play it says can not create java virtual machine
#705 [17:48] <MrJuney> After I return the account to my original email (lOFICIAL EMAIL) from (EMAIL BEFORE) the account has stopped working, and I am not receiving any password recovery emails when I request, can you fix this for me?
#706 [17:48] <MrJuney> After I return the account to my original email (lOFICIAL EMAIL) from (EMAIL BEFORE) the account has stopped working, and I am not receiving any password recovery emails when I request, can you fix this for me?
#707 [17:49] * Guest12257 [webchat@ip98-169-248-211.dc.dc.cox.net] has quit. (Quit: webchat.esper.net)
#708 [17:52] <MrSkrillenceYT> I think you should try to email mojang
#709 [17:52] <MrSkrillenceYT> Hey I was in Minecon Live and I didn't put /claim cape so I didnt get the cape, any way i could get it?
#710 [17:57] * Eloriana [webchat@dslb-092-074-188-042.092.074.pools.vodafone-ip.de] has joined #minecrafthelp
#711 [17:58] <Eloriana> Hello. I cant log in. I dont know my email account for mojang. Only my Username
#712 [18:00] * Spring [webchat@c-67-182-196-199.hsd1.ut.comcast.net] has joined #minecrafthelp
#713 [18:02] <Spring> So I can't find Minecraft in my computer files anywhere and was hoping to not have to pay for it again. There are minecraft-related files, but the actual launcher is nowhere to be found.
#714 [18:05] * KiemonHelpMe [webchat@185.150.135.68] has joined #minecrafthelp
#715 [18:05] <KiemonHelpMe> Hi so i have a problem
#716 [18:06] <KiemonHelpMe> I wasnt playing mc for maybe a 2 weeks
#717 [18:06] <KiemonHelpMe> Now i wanted to play i logged into a minecraft.net to change my skin and I see big title "Buy minecraft java edition"
#718 [18:07] <KiemonHelpMe> I had minecraft premium so why I have to buy game again?
#719 [18:11] <MrJuney> After I return the account to my original email (lOFICIAL EMAIL) from (EMAIL BEFORE) the account has stopped working, and I am not receiving any password recovery emails when I request, can you fix this for me?
#720 [18:11] * helpme [webchat@ool-4575ac84.dyn.optonline.net] has joined #minecrafthelp
#721 [18:11] <MrJuney> Operators
#722 [18:11] <helpme> I cant log in into minecrafts webiste
#723 [18:12] <helpme> its just stuck on the login screen
#724 [18:13] <helpme> i want to buy Minecraft pls
#725 [18:16] * helpme [webchat@ool-4575ac84.dyn.optonline.net] has quit. (Quit: webchat.esper.net)
#726 [18:25] <Eloriana> Hello?
#727 [18:25] <Eloriana> any help here?
#728 [18:29] * Eloriana [webchat@dslb-092-074-188-042.092.074.pools.vodafone-ip.de] has quit. (Quit: webchat.esper.net)
#729 [18:51] * Gabriel [webchat@192-222-30-178.comsouth.net] has joined #minecrafthelp
#730 [18:51] <Gabriel> I cannot see skins in minecraft
#731 [18:58] * Gabriel [webchat@192-222-30-178.comsouth.net] has quit. (Quit: webchat.esper.net)
#732 [19:13] * Jseg [webchat@99-20-223-26.lightspeed.frsnca.sbcglobal.net] has joined #minecrafthelp
#733 [19:14] <Jseg> HI I have a question. I have v1.12 and wanted to know how to update to 1.14?
#734 [19:15] <GreyVulpine> Open the launcher. Log in. Left of the Play button is a dropdown to select the version
#735 [19:16] <Jseg> I am on xbox and don't see it
#736 [19:17] <GreyVulpine> Xbox one? 360?
#737 [19:17] <Jseg> One
#738 [19:18] <GreyVulpine> Then 1.12 is the latest version that's out on Xbox 360
#739 [19:18] * Jseg [webchat@99-20-223-26.lightspeed.frsnca.sbcglobal.net] has quit. (Client Quit)
#740 [19:19] * Ross [webchat@65-116-52-70.dia.static.qwest.net] has joined #minecrafthelp
#741 [19:19] <Ross> I purchased minecraft probably close to 8 years ago on my laptop and can not figure how to get it on my new pc
#742 [19:20] <GreyVulpine> http://www.minecraft.net/download
#743 [19:21] <Ross> That is not the full version I believe.
#744 [19:21] <GreyVulpine> It is
#745 [19:21] <GreyVulpine> Once you log in with a valid account, it downloads all the files.
#746 [19:21] <Ross> Whenever I tried to log into my account it told me my password for my account was incorrect then I reset my password and it still told me the password was wrong
#747 [19:21] <Ross> I can not log into the old account
#748 [19:21] <GreyVulpine> Are you able to log into the website on your phone? A different device?
#749 [19:22] <GreyVulpine> Try logging into https://account.mojang.com/login instead
#750 [19:22] <Ross> I will try it
#751 [19:23] <Ross> I am not sure what email it was but either of the two I would have used did not work
#752 [19:23] <Ross> and none of the passwords that i use worked
#753 [19:24] * DarkNoddy [~mordi@191.90-149-25.nextgentel.com] has quit. ()
#754 [19:24] <Ross> I am not sure what to do
#755 [19:24] <GreyVulpine> https://my.minecraft.net/en-us/password/forgot/
#756 [19:26] <Ross> Whenever I would try to reset it I would reset it but then I would go to log in and it would tell me my password was incorrect
#757 [19:27] <Ross> I can log into an account now but it is only because I made a new account with the same email.
#758 [19:27] <GreyVulpine> Well, that's not good
#759 [19:29] <GreyVulpine> Well, I'd recommend sending in a ticket to Mojang Support to get started on account recovery steps.
#760 [19:29] <GreyVulpine> Ross - Send in a support ticket to Mojang's Customer Support using: https://help.mojang.com/customer/portal/emails/new
#761 [19:31] <Ross> I sent in a support ticket but it looks like itll take months
#762 [19:33] <GreyVulpine> Yeah, unfortunately there's no other way to look up what account information you used back then
#763 [19:34] <Ross> Okay thank you for letting me know
#764 [19:34] <Ross> I appreciate it
#765 [19:34] * Joarkk [webchat@91.cpe-181-175-34.gye.satnet.net] has joined #minecrafthelp
#766 [19:34] <Joarkk> #minecrafthelp
#767 [19:35] <Joarkk> I am not logged in to the Minecraft page, I am not logged in to the launcher, can you help me?
#768 [19:35] <Joarkk> I'm using the translator, excuse my English
#769 [19:37] * Ross [webchat@65-116-52-70.dia.static.qwest.net] has quit. (Quit: webchat.esper.net)
#770 [19:41] * OwenTheMousey [webchat@c-69-246-127-233.hsd1.tn.comcast.net] has joined #minecrafthelp
#771 [19:41] <OwenTheMousey> I was trying to buy Windows 10 Edition but I bought Java Edition because I thought it was the right one. Can I exchange the Java Edition for the Windows 10 Edition?
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#777 [19:51] <Icarus> I want to change my account email but don't have security questions and lost access to the original account email.
#778 [19:51] <FloopMan> I need help
#779 [19:53] <FloopMan> Whenever I launch Minecraft I have to re-log in even though I checked the remember me icon. Then, when I log in, all my old versions are gone. Can anyone help?
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#781 [19:55] * Icarus [webchat@cpe-24-93-124-193.columbus.res.rr.com] has joined #minecrafthelp
#782 [19:55] <Icarus> I disconnected sorry, did anyone respond to my older message?
#783 [19:55] <FloopMan> nope
#784 [19:55] <FloopMan> sorry
#785 [19:56] <FloopMan> maybe look it up on yt or look up a guide
#786 [19:57] <Icarus> aight
#787 [19:57] <Icarus> whats going on with you? maybe i can help?
#788 [19:57] <FloopMan> Whenever I launch Minecraft I have to re-log in even though I checked the remember me icon. Then, when I log in, all my old versions are gone. Can anyone help?
#789 [19:58] <FloopMan> sry
#790 [19:58] <FloopMan> copy and paste
#791 [19:58] <Icarus> huh thats weird
#792 [19:58] <FloopMan> yee
#793 [19:58] <Icarus> yeah i hate to say it but im not sure what would cause that :(
#794 [19:58] <Icarus> sorry
#795 [19:58] <FloopMan> its ok
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#797 [20:08] * Diggitydog1 [webchat@136.61.164.156] has joined #minecrafthelp
#798 [20:10] <Diggitydog1> Hi i'm having problems migrating my old acc into a new mojang acc, mainly because I forgot which email I used is there anyway that you guys can help me?
#799 [20:10] <GreyVulpine> Diggitydog1 - Send in a support ticket to Mojang's Customer Support using: https://help.mojang.com/customer/portal/emails/new
#800 [20:14] <Diggitydog1> thank you
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#804 [20:30] <gingerj> anyone here?
#805 [20:30] <gingerj> i need help lol
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#808 [20:58] <Mikey> Hi, my names Michael, I was just having issues logging into my minecraft account the last 2 days and have been to the mojang support page several times and still no luck with logging into my account. i keep getting prompted that my password is wrong and i have followed all the steps to fix it including waiting the allotted 24 hours that mojang supp
#809 [20:58] <Mikey> ort suggested.
#810 [20:59] <Mikey> I'm just really trying to get back on so i was just wondering if you would be able to help me solve this problem?
#811 [20:59] <GreyVulpine> Mikey - Send in a support ticket to Mojang's Customer Support using: https://help.mojang.com/customer/portal/emails/new
#812 [21:00] <Mikey> Gotcha i did that too.
#813 [21:00] <GreyVulpine> Then all you can do is wait for them to respond
#814 [21:01] <Mikey> gotcha the email said they were still replying to messages from July do u know if that is accurate or not?
#815 [21:02] <GreyVulpine> Pretty accurate. I sent in a ticket back in july, didn't get a respond for about 2 months
#816 [21:09] * Loureenzs [webchat@bfb7c959.virtua.com.br] has joined #minecrafthelp
#817 [21:09] <Loureenzs> ola?
#818 [21:53] * honeygacha [webchat@c-73-85-137-193.hsd1.fl.comcast.net] has joined #minecrafthelp
#819 [21:54] <honeygacha> Hello, I payed and my credit card was charged 26.95 , the receipt was sent to my phone but my computer won't let me download and says I haven't bought it. please help
#820 [21:54] <Andrio> honeygacha, you got the email receipt?
#821 [21:54] <honeygacha> yes
#822 [21:54] <honeygacha> I got a text reciept
#823 [21:55] <Andrio> honeygacha, email specifically?
#824 [21:55] <honeygacha> no I got text instead of a email receipt
#825 [21:55] <Andrio> honeygacha, from where?
#826 [21:55] <honeygacha> my phone
#827 [21:55] <honeygacha> and my credit card was already charged the money
#828 [21:56] <Andrio> honeygacha, where did you buy the game from?
#829 [21:56] <honeygacha> my Mac
#830 [21:56] <Andrio> honeygacha, did you buy it from minecraft.net or an app store?
#831 [21:57] <honeygacha> minecraft.net
#832 [21:59] <Andrio> honeygacha, checked your spam folder on the email address you used for your Mojang account?
#833 [21:59] <honeygacha> no, I will check right now
#834 [22:00] <honeygacha> there is nothing in my spam folder
#835 [22:01] <Andrio> honeygacha, which email provider is it?
#836 [22:01] <honeygacha> gmail
#837 [22:02] <Andrio> honeygacha, can you log in at https://account.mojang.com/ ?
#838 [22:04] <honeygacha> done
#839 [22:05] * dj [webchat@cpe-104-139-84-229.carolina.res.rr.com] has joined #minecrafthelp
#840 [22:05] <dj> hello
#841 [22:05] * LegacyOfFallen [webchat@cpe-98-28-139-57.cinci.res.rr.com] has joined #minecrafthelp
#842 [22:05] <dj> hello
#843 [22:05] <LegacyOfFallen> Hi
#844 [22:05] <dj> so
#845 [22:05] <dj> my account email was on a Hotmail right
#846 [22:06] <Andrio> honeygacha, does that show you profile name or give you the option to choose one?
#847 [22:06] <dj> and when I try and log into it on outlook it wont even identify the email
#848 [22:06] <dj> wait what
#849 [22:06] <honeygacha> no
#850 [22:07] <dj> i know my name and password
#851 [22:07] <dj> just my email i cant access
#852 [22:07] <honeygacha> it just says redeem code or prepaid card
#853 [22:07] <Andrio> honeygacha, did you verify your email address?
#854 [22:09] <honeygacha> yes
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#856 [22:11] <Andrio> hm
#857 [22:11] * momo [webchat@c-73-25-71-31.hsd1.or.comcast.net] has joined #minecrafthelp
#858 [22:12] <honeygacha> and my credit card was already charged
#859 [22:12] * dj [webchat@cpe-104-139-84-229.carolina.res.rr.com] has joined #minecrafthelp
#860 [22:12] <dj> hello
#861 [22:12] <momo> i do not have access to my old email address and cannot remember one of the following from four years ago: my favorite ice cream flavor, board game, place to go so i'm unable to access my account
#862 [22:12] <dj> ok so my account is missing Minecraft on it
#863 [22:13] * zack [webchat@ip70-181-29-213.ri.ri.cox.net] has joined #minecrafthelp
#864 [22:13] <zack> hi
#865 [22:13] <dj> like i was playing it a few months ago and all of a sudden it just disappeared
#866 [22:14] <zack> so i have an issue if anyone can help so ik my username and password but the new mc wont let me use my username only my email i dont know that email anymore anyone know how to fix that
#867 [22:14] <zack> ive contacted them buts its been a week since anyone has tried to help me
#868 [22:14] <honeygacha> help
#869 [22:14] <Andrio> honeygacha, how long ago did you make your purchase?
#870 [22:15] <honeygacha> a few hours ago
#871 [22:15] <Andrio> ??> momo account/send-email
#872 [22:15] <Mightyena> momo: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#873 [22:15] <Mightyena> momo: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#874 [22:15] <momo> thank you!!
#875 [22:15] <Andrio> dj, you sure you're using the right email address?
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#877 [22:19] <honeygacha> vCdDedc
#878 [22:20] <honeygacha> the purchase was made a few hours ago
#879 [22:20] <Andrio> mm
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#881 [22:24] <seb> hello, im having a forced connection being closed
#882 [22:25] <honeygacha> what can I do?
#883 [22:25] <seb> hello?
#884 [22:26] <seb> Im having a error with the java.io.IOException
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#889 [23:43] * Sweepea38 [webchat@wnpgmb1009w-ds01-17-71.dynamic.bellmts.net] has joined #minecrafthelp
#890 [23:44] <Sweepea38> High there! I'm looking for help getting an older version of minecraft to run on my computer
#891 [23:44] <Sweepea38> To be exact, Minecraft Indev-20100218
#892 [23:45] * LONGMAYO [webchat@cpe-76-174-205-105.socal.res.rr.com] has joined #minecrafthelp
#893 [23:46] <LONGMAYO> Custom skin wont load up onto multiplayer servers. Any ideas?
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#896 [23:50] <Sweepea38> Hello?
#897 [23:51] <LONGMAYO> where are the helpers?????
#898 [23:53] * nickman123mans [webchat@45.83.89.243] has joined #minecrafthelp
#899 [23:53] <nickman123mans> I cant login to my account
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#902 [23:59] * Nico [webchat@c-24-20-98-245.hsd1.wa.comcast.net] has joined #minecrafthelp
#903 [23:59] <Nico> Hello