#1 [00:00] <Nico> My friend recently gave me his Mojang Account. It was created a while ago. I can login to account.mojang.com but I can't login through minecraft.net or the launcher, but he can.
#2 [00:07] * Sweepea38 [webchat@wnpgmb1009w-ds01-17-71.dynamic.bellmts.net] has quit. (Quit: webchat.esper.net)
#3 [00:11] * Cam2 [webchat@c-71-195-206-178.hsd1.ut.comcast.net] has joined #minecrafthelp
#4 [00:21] <Cam2> https://paste.gg/p/anonymous/93707b5706e9471f95aafe46a3532701/files/120e0f18f0524ab8961a3a2d432e0750/raw
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#7 [00:49] * Dylan [webchat@cpe-67-242-118-10.stny.res.rr.com] has joined #minecrafthelp
#8 [00:50] <Dylan> I believe I am locked out of my account. I'm able to log in on my phone but saying invalid password or email on my Mac.
#9 [00:50] <GreyVulpine> VPNs can block authentication attempts
#10 [00:51] <Dylan> What can I do?
#11 [00:51] <GreyVulpine> Don't use VPN software if you're using one
#12 [00:51] <Dylan> I'm not sure what that means.
#13 [00:51] <LONGMAYO> GreyVulpine Custom skin wont load up onto multiplayer servers. Any ideas?
#14 [00:51] <GreyVulpine> LONGMAYO - using a third-party launcher? Or have you ever used one?
#15 [00:52] <LONGMAYO> i think i tried downloading minecraft for free once but then i bought it
#16 [00:53] <GreyVulpine> Yeah, that would do it
#17 [00:53] <LONGMAYO> what can i do
#18 [00:53] <GreyVulpine> Windows?
#19 [00:53] <LONGMAYO> yea windows 10
#20 [00:53] <Dylan> What is a VPN and how do I stop it?
#21 [00:53] <Dylan> I'm on Mac.
#22 [00:53] <GreyVulpine> LONGMAYO - Head to your start menu, in the search bar, type in: notepad and do not press enter. Instead, right-click on the notepad search result and choose Run as Administrator. Let me know when you have notepad open.
#23 [00:54] <GreyVulpine> Dylan - https://simple.wikipedia.org/wiki/Virtual_private_network
#24 [00:54] <LONGMAYO> go notepad open
#25 [00:55] <GreyVulpine> LONGMAYO - Go up to File -> Open. In the Filename box, type in exactly: %systemroot%\system32\drivers\etc\hosts and press enter.
#26 [00:55] <LONGMAYO> ok next?
#27 [00:56] <Dylan> So how do I disable. It just keeps saying that my info is wrong but I can sign in on my phone.
#28 [00:56] <GreyVulpine> LONGMAYO - Look towards the bottom. Tell me what the last two lines say
#29 [00:56] <GreyVulpine> Dylan - Is this a shared computer? Family computer?
#30 [00:57] <LONGMAYO> ph well when i press enter nothing happens lol
#31 [00:57] <GreyVulpine> LONGMAYO - Huh?
#32 [00:57] <LONGMAYO> i type in %systemroot%\system32\drivers\etc\hosts and hit enter but nothing happend
#33 [00:57] <LONGMAYO> should i type in CMD or notepad
#34 [00:58] <GreyVulpine> In notepad's File->Open prompt
#35 [00:58] <Dylan> I tried on my windows as well. I can sign into my account but I can not sign into the program to play.
#36 [00:59] <GreyVulpine> Dylan - Ever pirated minecraft?
#37 [01:00] <Dylan> My husband had a free account on my computer. But its just my account that I bought that's locked out.
#38 [01:00] <LONGMAYO> i have no open prompt ? just regular open ..
#39 [01:00] <GreyVulpine> LONGMAYO - Then use that
#40 [01:00] <GreyVulpine> Dylan - Yeah, that'll do it
#41 [01:00] <Dylan> Can I fix that?
#42 [01:01] <GreyVulpine> Dylan - Even though your husband had a free account, it made certain changes so that anybody that tries to log in, uses a fake login server to get around logging in with a premium account. Allows people to play minecraft without paying for it
#43 [01:01] <LONGMAYO> nothing happens just showing %systemroot%\system32\drivers\etc\hosts
#44 [01:01] <GreyVulpine> LONGMAYO - Let's try this again
#45 [01:01] <GreyVulpine> LONGMAYO - Close notepad
#46 [01:01] <LONGMAYO> ok
#47 [01:01] <GreyVulpine> LONGMAYO - Head to your start menu, in the search bar, type in: notepad and do not press enter. Instead, right-click on the notepad search result and choose Run as Administrator. Let me know when you have notepad open.
#48 [01:01] <Dylan> So what should I do to fix that?
#49 [01:02] <LONGMAYO> alright got it
#50 [01:02] <GreyVulpine> Dylan - I hate fixing it on macs, windows is relatively easier
#51 [01:02] <Dylan> Is it possible to fix?
#52 [01:02] <GreyVulpine> Dylan - Yes
#53 [01:02] <GreyVulpine> LONGMAYO - So, you right-click on notepad and ran as administrator, yes?
#54 [01:02] <Dylan> can you walk me through it please? I would really appreciate it.
#55 [01:02] <LONGMAYO> yea its running as admin
#56 [01:03] <GreyVulpine> LONGMAYO - At the top, you see File - Edit - Format -View - Help
#57 [01:03] <GreyVulpine> Right?
#58 [01:03] <LONGMAYO> yea
#59 [01:04] <GreyVulpine> LONGMAYO - Go to File, then Open
#60 [01:04] <LONGMAYO> yea
#61 [01:04] <GreyVulpine> Towards the bottom of the Open window, is a box for "File name:" right?
#62 [01:04] <LONGMAYO> yea
#63 [01:04] <GreyVulpine> In that box, copy and paste exactly: %systemroot%\system32\drivers\etc\hosts
#64 [01:04] <GreyVulpine> %systemroot%\system32\drivers\etc\hosts
#65 [01:04] <GreyVulpine> Then hit open
#66 [01:04] <LONGMAYO> alright got it
#67 [01:05] <Dylan> I'll just wait.
#68 [01:05] <GreyVulpine> LONGMAYO - What are the last two lines in that file? Copy and paste them here
#69 [01:05] <LONGMAYO> localhost name resolution is handled within DNS itself.
#70 [01:05] <LONGMAYO> 127.0.0.1 localhost ::1 localhost
#71 [01:06] <LONGMAYO> ::1 localhost
#72 [01:06] <GreyVulpine> LONGMAYO - That's it?
#73 [01:06] <LONGMAYO> thats the last 2 lines
#74 [01:07] <GreyVulpine> LONGMAYO - Alright, not what I thought. Close notepad
#75 [01:07] <LONGMAYO> ok
#76 [01:07] <GreyVulpine> LONGMAYO - Are you sure you're using the official launcher from http://www.minecraft.net/download ?
#77 [01:07] <LONGMAYO> btw my custom skin works for single player but not multiplayer
#78 [01:08] <LONGMAYO> yea i downloaded from the official site
#79 [01:08] <GreyVulpine> Using any mods?
#80 [01:08] <Dylan> How long do you think it would be til you can help me GreyVulpine
#81 [01:09] <LONGMAYO> no mods
#82 [01:09] <GreyVulpine> Dylan - Are you on the mac right now?
#83 [01:09] <Dylan> Yes
#84 [01:09] <GreyVulpine> ??> Dylan mac/hosts
#85 [01:09] <Mightyena> Dylan: You may have a problem with your hosts file, which overrides DNS queries. Please follow the following directions:
#86 [01:09] <Mightyena> Dylan: From the finder toolbar, search for the following item: "/private/etc/hosts". Open that file in the text editor, and copy the contents onto https://paste.ubuntu.com, submit it, and give us the resulting URL.
#87 [01:10] <GreyVulpine> LONGMAYO - Hmm. Are you uploading the skin to your profile on the website?
#88 [01:10] <LONGMAYO> yea
#89 [01:10] <GreyVulpine> LONGMAYO - What multiplayer servers are you connecting to?
#90 [01:10] <LONGMAYO> snapcraft
#91 [01:11] <Dylan> Nothing comes up when I search that Mightyena
#92 [01:12] <GreyVulpine> Dylan - Make sure you're typing in exactly: /private/etc/hosts
#93 [01:12] <GreyVulpine> LONGMAYO - Any other multiplayer servers?
#94 [01:12] <LONGMAYO> no
#95 [01:12] <Dylan> I did. I copied and pasted it exactly. It searched this Mac and nothing came up
#96 [01:12] <LONGMAYO> im pretty new to the game so this is my first server
#97 [01:13] <GreyVulpine> LONGMAYO - Nothing on your computer suggests a problem on your end that would cause this. Perhaps it's something on that particular server.
#98 [01:14] <Dylan> I typed exactly: /private/etc/hosts
#99 [01:14] <LONGMAYO> ill post a thread on the servers site
#100 [01:14] <LONGMAYO> thanks for the help
#101 [01:15] <GreyVulpine> Dylan - Try /etc/hosts instead
#102 [01:16] <Dylan> Still nothing :(
#103 [01:16] <GreyVulpine> Dylan - Are you including the first slash "/" ?
#104 [01:17] <Dylan> Yes
#105 [01:17] <Dylan> I typed exactly: /etc/hosts
#106 [01:17] <GreyVulpine> Friggin macs.
#107 [01:17] <Dylan> I know. Seriously.
#108 [01:17] * Nicky [webchat@ip68-230-69-226.ph.ph.cox.net] has joined #minecrafthelp
#109 [01:18] <Nicky> hi
#110 [01:18] <Dylan> I just want to play but it just continues to say my login info is wrong.
#111 [01:18] * Nicky is now known as Guest73100
#112 [01:18] <Guest73100> same
#113 [01:18] * Guest73100 [webchat@ip68-230-69-226.ph.ph.cox.net] has quit. (Client Quit)
#114 [01:19] <Dylan> Should I try anything else?
#115 [01:19] <GreyVulpine> Nope, because the thing I need to fix for you is in this file, which you can't get to
#116 [01:20] <Dylan> how else can I access it?
#117 [01:20] <Dylan> can I manually access it? Like following pathways?
#118 [01:21] <Dylan> Should I just reboot my Mac?
#119 [01:21] <Dylan> would that fix it?
#120 [01:23] <GreyVulpine> Dylan - Try: https://pbxbook.com/other/mac-host.html
#121 [01:23] * LONGMAYO [webchat@cpe-76-174-205-105.socal.res.rr.com] has quit. (Quit: webchat.esper.net)
#122 [01:23] <Dylan> fixed it!
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#126 [01:34] <mixor56> Good afternoon! I am unable to log in to my account on the site even after recovering by email. What could be the problem?
#127 [01:44] <mixor56> Русские есть?
#128 [01:57] * ChesterFeed_ [webchat@91.242.54.114] has joined #minecrafthelp
#129 [01:59] <ChesterFeed_> Hello, help with the question of how to change the mail in minecraft windows 10
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#133 [02:35] * Pretorious_ [webchat@165.228.201.8] has joined #minecrafthelp
#134 [02:35] <Pretorious_> helllo
#135 [02:36] <Pretorious_> i cant login to my account from this device but can from others devices. i have an account but cant login on it
#136 [02:37] * Patty_ [webchat@165.228.201.8] has joined #minecrafthelp
#137 [02:37] <Patty_> Hello
#138 [02:38] <Patty_> can you help me with my account
#139 [02:38] <Patty_> i cant log in
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#141 [02:42] * OGI_Reaper [webchat@cpc89008-gill18-2-0-cust243.20-1.cable.virginm.net] has joined #minecrafthelp
#142 [02:42] <OGI_Reaper> cant log in
#143 [02:42] * rare [webchat@209.194.161.50] has joined #minecrafthelp
#144 [02:42] <rare> Hello?
#145 [02:43] <OGI_Reaper> hello
#146 [02:43] <rare> Hey I get no email from the forgot password thing, like I did this many times and it still doesn't give me any email
#147 [02:44] <rare> Like Mojang themselves said that they the ones who merge my account to my email and I get nothing
#148 [02:45] <OGI_Reaper> was it an old account thoe?
#149 [02:45] <rare> Yeah
#150 [02:45] * STALIN [webchat@165.228.201.8] has joined #minecrafthelp
#151 [02:45] <OGI_Reaper> see i just signed up as new so i didnt need to merge mine
#152 [02:45] <STALIN> Hello
#153 [02:45] <OGI_Reaper> hi
#154 [02:45] <rare> Ok so what do I do?
#155 [02:45] <STALIN> can you help me with my account problem?
#156 [02:46] <OGI_Reaper> i am having an issue on not able to log on to the web page.
#157 [02:46] <OGI_Reaper> or the game
#158 [02:46] <STALIN> I cant login on this computer but can on other computers
#159 [02:46] <STALIN> same
#160 [02:46] <rare> both
#161 [02:46] <OGI_Reaper> i having same issue stalin my friend cant access my account on his but i cant on mine
#162 [02:46] <rare> like they aint sending me an email
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#164 [02:47] <OGI_Reaper> can i mean
#165 [02:47] <STALIN> what computer have you got]
#166 [02:47] <OGI_Reaper> custom built
#167 [02:47] <OGI_Reaper> win 10
#168 [02:47] <STALIN> ok
#169 [02:48] * STALIN [webchat@165.228.201.8] has quit. (Client Quit)
#170 [02:57] <OGI_Reaper> any one there to help?
#171 [03:25] * ZeBoi [webchat@95.76.184.158] has joined #minecrafthelp
#172 [03:25] <ZeBoi> Hello
#173 [03:26] <ZeBoi> Anyone here get error 65542 ?
#174 [03:26] <ZeBoi> it all worked fine untill this morning. when i upgraded my windows
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#176 [03:31] <ChesterFeed_> Hello, help with the question of how to change the mail in minecraft windows 10
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#178 [03:34] * TiboHo [webchat@91-168-227-199.subs.proxad.net] has joined #minecrafthelp
#179 [03:35] <TiboHo> I change computer but I have lost my email account
#180 [03:58] * DarkNoddy [~mordi@191.90-149-25.nextgentel.com] has joined #minecrafthelp
#181 [04:04] * Patientes [webchat@host133-241-dynamic.59-82-r.retail.telecomitalia.it] has joined #minecrafthelp
#182 [04:04] <Patientes> Hi
#183 [04:05] <Patientes> who is on=
#184 [04:05] <Patientes> ?
#185 [04:05] * Patientes [webchat@host133-241-dynamic.59-82-r.retail.telecomitalia.it] has quit. (Client Quit)
#186 [04:08] * Boliero [webchat@public-gprs394005.centertel.pl] has joined #minecrafthelp
#187 [04:09] <Boliero> Hi, I have an old Minecraft account. When I try to reset my password it says I need to migrate it. The problem is I don't remember my login. Is there any way to retreive it?
#188 [04:19] * Mia [webchat@host86-150-127-15.range86-150.btcentralplus.com] has joined #minecrafthelp
#189 [04:19] <Mia> i want to clear my username history
#190 [04:19] <Mia> i dont like my current username and i didnt personally change it
#191 [04:20] <Mia> i have to wait 29 days to change it again
#192 [04:20] <Mia> then ill change it back to my original
#193 [04:20] <Mia> but i want iiArxmis to my wiped from the username history
#194 [04:21] <Mia> I didnt change the username, i was hacked but iv solved that problem
#195 [04:22] <Mia> the problem is the hacker changed the name
#196 [04:22] <Mia> i want that username gone
#197 [04:23] <Mia> someone help?
#198 [04:43] * Waaffel [webchat@host-90-236-135-29.mobileonline.telia.com] has joined #minecrafthelp
#199 [04:43] <Waaffel> Hello
#200 [04:45] * Ram [webchat@59-102-102-64.tpgi.com.au] has joined #minecrafthelp
#201 [04:45] <Ram> HI
#202 [04:45] <Ram> How do i reactivate my mojang account
#203 [04:46] * GoldaCZ [webchat@dynamic-194-228-32-37.ipv4.broadband.iol.cz] has joined #minecrafthelp
#204 [04:46] <Waaffel> Well i cant get into my account and i have tried, but yesterday i could but now i cant. And i want to change my password and email but beacsue i dont have acces to the mail and not even the phone number and i dont kow what to do.
#205 [04:46] <GreyVulpine> Waaffel - Send in a support ticket to Mojang's Customer Support using: https://help.mojang.com/customer/portal/emails/new
#206 [04:48] <Waaffel> sorry i just taught somone here could like help or had them same experince :)
#207 [04:48] <Waaffel> well now i relized that it was a dumb quetsion and i should wait for mojang customer support
#208 [04:49] <GoldaCZ> I can't run Minecraft, when I start it and there is that Mojang loading, it loads to 90%, then it stops and crash, I tried to reinstall the game but it didn't help and I don't know what should I do
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#211 [05:06] * AARONKOKE [webchat@85.251.147.16.dyn.user.ono.com] has joined #minecrafthelp
#212 [05:06] <AARONKOKE> Hi, i´m from Spain and i have a problem when i try to buy minecraft java with paysafe
#213 [06:04] * IHaSeLNuSSI [webchat@ip1f12f825.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#214 [06:10] <IHaSeLNuSSI> i'm writing a support ticket because i can't get into my email, and need my transaction ID, but since i can't get into my email i cant get the transaction ID. What should I do now?
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#216 [06:22] * hm [webchat@cpc87187-aztw31-2-0-cust140.18-1.cable.virginm.net] has joined #minecrafthelp
#217 [06:23] <hm> need help with migration account
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#220 [06:27] <Yz> Hi! I was trying to use Minecraft for windows 10 and when I click "redeem code" in my Mojang account, it says "This code has already been redeemed". I contacted Microsoft and was told it was a known issue and redirected here. Can someone help?
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#222 [06:53] * MargoBoss [webchat@dhcp-201-166-253-92.metrosg.ru] has joined #minecrafthelp
#223 [06:56] <MargoBoss> Bought a game minecraft can not go into it gives an ERROR. Game crash due to unexpected error. What to do?
#224 [07:00] * nico [webchat@dslb-088-074-170-053.088.074.pools.vodafone-ip.de] has joined #minecrafthelp
#225 [07:01] <nico> ich habe minecraft gekauft aber Geld ist weg und kann nicht spielen
#226 [07:03] * nico [webchat@dslb-088-074-170-053.088.074.pools.vodafone-ip.de] has quit. (Client Quit)
#227 [07:34] * Boliero [webchat@public-gprs394005.centertel.pl] has joined #minecrafthelp
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#229 [07:42] * Matt7 [webchat@144.136.220.91] has joined #minecrafthelp
#230 [07:43] <Matt7> hi can anyone help me out?
#231 [07:47] * Choco [webchat@104.244.87.116.starhub.net.sg] has joined #minecrafthelp
#232 [07:47] * Choco [webchat@104.244.87.116.starhub.net.sg] has joined #minecrafthelp
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#234 [07:50] * SaltySanta [webchat@bb128-106-242-37.singnet.com.sg] has joined #minecrafthelp
#235 [07:52] <SaltySanta> Hi ive came across this and followed the support page and nothing works out.
#236 [07:52] <SaltySanta> Unable to save download
#237 [07:52] <SaltySanta> Unable to save download
#238 [07:53] * SaltySanta [webchat@bb128-106-242-37.singnet.com.sg] has left #minecrafthelp
#239 [08:06] * R4Y97 [webchat@77.111.247.104] has joined #minecrafthelp
#240 [08:07] <R4Y97> guys i dont remember my 8year email nad password, just a username... nobody from mojang is responding SO where i can get help ?
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#242 [08:18] * speedy [webchat@ip-109-41-0-51.web.vodafone.de] has joined #minecrafthelp
#243 [08:19] <speedy> I need help
#244 [08:20] * speedy [webchat@ip-109-41-0-51.web.vodafone.de] has quit. (Client Quit)
#245 [08:45] * xXKenshirott [webchat@host192-175-dynamic.13-79-r.retail.telecomitalia.it] has joined #minecrafthelp
#246 [08:45] <xXKenshirott> ciao
#247 [08:45] <xXKenshirott> non riesco a loggare con il mio account
#248 [08:46] <xXKenshirott> hi
#249 [08:46] <xXKenshirott> qualcuno ON?
#250 [08:46] <xXKenshirott> Absol
#251 [08:47] * xXKenshirott [webchat@host192-175-dynamic.13-79-r.retail.telecomitalia.it] has quit. (Client Quit)
#252 [09:03] * Whist [webchat@142-033-210-188.ip-addr.tks-net.com] has joined #minecrafthelp
#253 [09:03] <Whist> Hi! I'm having issues purchasing Minecraft.
#254 [09:04] <Whist> I've written an email already, but I'm looking to see if maybe I can get some faster help?
#255 [09:07] <Whist> I use a Visa card. I'm stationed in Germany but all my accounts are run in the states. The problem is that, a few months back, when I tried to purchase a premium account, It simply kept saying that my information was wrong or that the countie(s) that I put down was incorrect.
#256 [09:07] <Whist> I use McLeaks as of currently, but I'm quite tired of all the limitations and just want my own customizable account.
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#262 [09:29] * Klebergje1 [webchat@82-151-169-64.cable.dynamic.v4.ziggo.nl] has joined #minecrafthelp
#263 [09:30] <Klebergje1> Hello i need help logging in
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#265 [10:11] * cooldude [~cooldude1@server-172-81-182-182.blackhole.mycooldude.info] has joined #minecrafthelp
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#268 [10:27] * CasualModder [webchat@cpe-70-121-121-217.austin.res.rr.com] has joined #minecrafthelp
#269 [10:27] <CasualModder> I've been trying to figure out how to use the regular square clouds, sun, and moon with Optifine. Does anyone know how to do that?
#270 [10:45] * pilen [webchat@188.149.52.86] has joined #minecrafthelp
#271 [10:46] <pilen> Hi
#272 [10:47] <pilen> I cannot login to the client. Tried resetting password and get asked to migrate account. Cant migrate without username since the account is from 2010
#273 [10:48] <pilen> So tried just logging into the client but it doesn't work either. I have the receipt from paypal and all details needed
#274 [10:50] * remco [webchat@dhcp-089-099-094-061.chello.nl] has joined #minecrafthelp
#275 [10:51] <remco> hello i can't log in but my i have my transaction
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#277 [11:21] * Sibernout [webchat@162-196-20-255.lightspeed.gdrpmi.sbcglobal.net] has joined #minecrafthelp
#278 [11:22] <Sibernout> Can you pls add Crossbows and Shields to PS4 battle minigame it would make the game way more fun
#279 [11:23] <Sibernout> hello?
#280 [11:23] * Sibernout [webchat@162-196-20-255.lightspeed.gdrpmi.sbcglobal.net] has quit. (Client Quit)
#281 [11:42] * max8 [webchat@dynamic-37-142-252-200.hotnet.net.il] has joined #minecrafthelp
#282 [11:43] <max8> my game is crashing on launch
#283 [11:43] * max8 [webchat@dynamic-37-142-252-200.hotnet.net.il] has quit. (Client Quit)
#284 [11:47] * a [webchat@occm-15.dhcp.grp4-rng2.tnspnc.blomand.net] has joined #minecrafthelp
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#286 [11:50] * Lord_of_Life [~Lord@46.217.196.122] has quit. (Ping timeout: 190 seconds)
#287 [11:53] * Coolhotspot1 [webchat@047-006-065-199.res.spectrum.com] has joined #minecrafthelp
#288 [11:55] <Coolhotspot1> So for a few months now my minecraft java has opened and started to load and when the red bar is almost dont it will stop,i have left it like that thinking its just taking a while but i left it over night and it was still in the same spot,it has opened once or twice but it has just stopped all together
#289 [11:56] * Sechito [webchat@cpc121386-wals12-2-0-cust247.16-1.cable.virginm.net] has joined #minecrafthelp
#290 [11:56] * Lord_of_Life [~Lord@77.28.173.84] has joined #minecrafthelp
#291 [11:57] <Sechito> hello
#292 [11:57] <Coolhotspot1> hi
#293 [11:57] <Sechito> i need help
#294 [11:57] <Coolhotspot1> me too
#295 [11:57] <Sechito> cool lmao
#296 [11:59] * Sechito [webchat@cpc121386-wals12-2-0-cust247.16-1.cable.virginm.net] has quit. (Client Quit)
#297 [12:16] * Hello [webchat@S0106848dc7eb8045.cg.shawcable.net] has joined #minecrafthelp
#298 [12:17] * SpaceCowboy [webchat@23.226.133.150.static.quadranet.com] has joined #minecrafthelp
#299 [12:17] <SpaceCowboy> hi
#300 [12:17] <Hello> I bought Minecraft outside of the Microsoft store, the computer said I need to take it off S mode but I do not want to
#301 [12:17] <Hello> Is there a way to download it via Microsoft store? Or I should have done that to begin with.
#302 [12:18] <mattym> Hello, Which version of the game did you purchase?
#303 [12:18] <Hello> I do not even know that. Can you imagine!
#304 [12:18] * SpaceCowboy [webchat@23.226.133.150.static.quadranet.com] has quit. (Client Quit)
#305 [12:19] <Hello> Did you leave?
#306 [12:19] <Hello> Java edition
#307 [12:19] * Kingmancactus [webchat@24-215-123-41.eastlink.ca] has joined #minecrafthelp
#308 [12:19] <Hello> I hope that is a type. This is for my child
#309 [12:19] <mattym> Hello, Ok one moment.
#310 [12:19] <Hello> I am not a gamer. At all.
#311 [12:19] <Hello> Thank you so uch
#312 [12:19] <Hello> much
#313 [12:21] <Kingmancactus> I forgot my username and password but have access to the original affiliated email address but still can't access. I'm still using the old sign in method and not sure what to do.
#314 [12:21] <mattym> Hello, Yes, you will need to take Windows 10 out of S mode.
#315 [12:21] <mattym> ??> Kingmancactus account/send-email
#316 [12:21] <Mightyena> Kingmancactus: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#317 [12:21] <Mightyena> Kingmancactus: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#318 [12:22] <Hello> You guys are very technical and cool.
#319 [12:22] <Hello> Thank you!
#320 [12:23] * Auux [webchat@c83-253-181-193.bredband.comhem.se] has joined #minecrafthelp
#321 [12:23] <Auux> I have got an email for verification to my mojkang account, but when I press "forgot password" I do not get a confirmation email.
#322 [12:24] <mattym> ??> Auux account/send-email
#323 [12:24] <Mightyena> Auux: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#324 [12:24] <Mightyena> Auux: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#325 [12:25] <Auux> I do not have transaction id or gift code, but I've mailed them because I know my old username and I still have access to the same email as I used to register
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#327 [12:27] * Coolhotspot1 [webchat@047-006-065-199.res.spectrum.com] has quit. (Quit: webchat.esper.net)
#328 [12:28] * SpaceCowboy [webchat@23.226.133.150.static.quadranet.com] has joined #minecrafthelp
#329 [12:28] <SpaceCowboy> I cannot sign into my account
#330 [12:28] <SpaceCowboy> The username and password is correct
#331 [12:28] <mattym> SpaceCowboy, What happens when you try to?
#332 [12:28] <SpaceCowboy> the minecraft.net website login has the sign in button go gray after I enter my info and it does nothing
#333 [12:29] <mattym> ??> SpaceCowboy tools/hjt
#334 [12:29] <Mightyena> SpaceCowboy: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#335 [12:29] <Mightyena> SpaceCowboy: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#336 [12:29] <SpaceCowboy> I don't think I'm going to do that
#337 [12:29] * MrJuney [webchat@177.37.203.136] has joined #minecrafthelp
#338 [12:29] <SpaceCowboy> mattym what are you suggesting
#339 [12:30] <mattym> SpaceCowboy, The issue you are experiencing is usually caused by a problematic setting or software on the computer. That scan will let us track it down.
#340 [12:31] <SpaceCowboy> As much as I want to trust you guys I don't think I am going to do that
#341 [12:31] <SpaceCowboy> that you either way
#342 [12:31] <SpaceCowboy> *thank
#343 [12:31] * SpaceCowboy [webchat@23.226.133.150.static.quadranet.com] has quit. (Client Quit)
#344 [12:32] * Whicker123 [webchat@c-68-38-109-97.hsd1.in.comcast.net] has joined #minecrafthelp
#345 [12:32] <Whicker123> hello
#346 [12:32] <Whicker123> My account keeps saying failed to login on the launcher but i can login fine to mojang.com
#347 [12:32] <mattym> Whicker123, What is the exact error you are getting?
#348 [12:33] <Whicker123> Invalid email or password
#349 [12:33] <Whicker123> If your account was created after November 2012 or if it has been migrated, use your email. Otherwise use your username.
#350 [12:33] <Whicker123> but im using my email
#351 [12:34] <Whicker123> since i migrated the account a while back
#352 [12:34] <mattym> Whicker123, Are you able to log into minecraft.net
#353 [12:34] * Lucas [webchat@mta-67-254-245-221.nyc.rr.com] has joined #minecrafthelp
#354 [12:34] <Whicker123> it doesnt say my password is incorrect the login just doesnt go through
#355 [12:34] <Whicker123> on minecraft.net
#356 [12:34] <Whicker123> only on mojang.com
#357 [12:34] <mattym> ??> Whicker123 tools/hjt
#358 [12:34] <Mightyena> Whicker123: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#359 [12:34] <Mightyena> Whicker123: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#360 [12:34] * Auux [webchat@c83-253-181-193.bredband.comhem.se] has quit. (Quit: webchat.esper.net)
#361 [12:35] <Lucas> im trying to migrate acounts but it just says too many failed attempts
#362 [12:35] <mattym> Lucas, Wait an hour with not attempts before trying again.
#363 [12:35] * derzocke [webchat@pD95F3E38.dip0.t-ipconnect.de] has joined #minecrafthelp
#364 [12:36] <Lucas> also i cant remember which email i used
#365 [12:36] <mattym> Lucas, Check your emails for old messages
#366 [12:36] <Lucas> i have but all I can find is one message asking to confirm my email from 2012
#367 [12:37] <Lucas> when i click on the link minecraft says page is not available
#368 [12:37] <mattym> Lucas, Then that should be the one.
#369 [12:37] <Whicker123> ok matty i have the link
#370 [12:37] <Lucas> ok thanks
#371 [12:37] <Whicker123> should i pm u
#372 [12:37] <mattym> Whicker123, Just send it here
#373 [12:37] <Whicker123> https://paste.ubuntu.com/p/sX2G3v2rTb/
#374 [12:37] <mattym> ??> Whicker123 info/mcleaks
#375 [12:37] <Mightyena> Whicker123: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#376 [12:37] <Mightyena> Whicker123: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#377 [12:38] <mattym> ??> Whicker123 win/hosts/edit
#378 [12:38] <Mightyena> Whicker123: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#379 [12:38] <Mightyena> Whicker123: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#380 [12:38] <Mightyena> Whicker123: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#381 [12:38] <Mightyena> Whicker123: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#382 [12:38] * derzocke [webchat@pD95F3E38.dip0.t-ipconnect.de] has left #minecrafthelp
#383 [12:39] <MrJuney> No can access my account
#384 [12:39] <MrJuney> ;-;
#385 [12:40] <Whicker123> alright
#386 [12:40] <mattym> MrJuney, What happens when you try?
#387 [12:42] <MrJuney> like, yesterday I put a new email in my account (GMAIL), but I didn't like it and decided to go back to using hotmail because it's safer, I went back to the original email by clicking on a "back" deal I had in my hotmail, then when i clicked, i no longer receive mojang password reset messages and none of the 2 emails are working.
#388 [12:42] * Xqni [webchat@c-172-86-244-203.netflash.net] has joined #minecrafthelp
#389 [12:43] * Xqni [webchat@c-172-86-244-203.netflash.net] has quit. (Client Quit)
#390 [12:44] <Whicker123> matty it says i dont have permission to edit the host file
#391 [12:44] <mattym> MrJuney, Because you disputed a change instead of just changing it back on your own.
#392 [12:44] <Whicker123> like i cant save it afterwards
#393 [12:45] <mattym> ??> MrJuney account/send-email
#394 [12:45] <Mightyena> MrJuney: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#395 [12:45] <Mightyena> MrJuney: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#396 [12:45] <mattym> Whicker123, Did you open it as Administrator as instructed.
#397 [12:45] <Whicker123> how do i open notepad as administrator though
#398 [12:45] <Whicker123> it doesnt come up as an option
#399 [12:46] <MrJuney> 24 de julho
#400 [12:46] <MrJuney> ;-;
#401 [12:46] <mattym> Whicker123, Is your account on the computer an Administrator?
#402 [12:46] <Whicker123> yes
#403 [12:47] <MrJuney> And what does a dispute mean?
#404 [12:47] <MrJuney> +mattym
#405 [12:47] <mattym> Whicker123, Did you follow the steps exactly?
#406 [12:47] <Whicker123> yes
#407 [12:48] <mattym> MrJuney, The email you clicked was not for going back to the old email. It was to say the change was not made by you.
#408 [12:48] <mattym> MrJuney, Which means the account is now listed as compromised.
#409 [12:48] <Whicker123> wait i fixed it nvm
#410 [12:48] <Whicker123> thank you it let me login now
#411 [12:49] <MrJuney> Is there any way I can reverse this, or recover my account without having to wait all these days? :(
#412 [12:49] <mattym> MrJuney, No
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#414 [12:52] * Whicker123 [webchat@c-68-38-109-97.hsd1.in.comcast.net] has quit. (Quit: webchat.esper.net)
#415 [13:13] * v [webchat@cpe-172-73-70-182.carolina.res.rr.com] has joined #minecrafthelp
#416 [13:15] * dropsuplex [webchat@146.0.133.235] has joined #minecrafthelp
#417 [13:15] <dropsuplex> hi
#418 [13:17] <v> hi, i created Minecraft account and need to download Minecraft software on Windows 10. if i download the software and install now, will I be able to download it again, in case i format my Windows 10 laptop.
#419 [13:18] <dropsuplex> I believe my account has been stolen, I cannot enter anything, not minecraft nor mojang, I've payed with an easy visa years ago, now the card has long been thrown away because of expired date, now I have no physical proove that I am the righteous owner, BUT there must be a way to check the log in adresses, and I haven't changed location since, so s
#420 [13:18] <dropsuplex> omehow it's possible to check who the owner is, since the start...someone help?
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#422 [13:28] * rdriggs [webchat@108-69-250-8.lightspeed.frokca.sbcglobal.net] has joined #minecrafthelp
#423 [13:28] <rdriggs> hello
#424 [13:28] <rdriggs> my minecraft loader stops at like 90% and them says the game has crashed
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#426 [13:37] * Sasha3 [webchat@73.142.22.112] has joined #minecrafthelp
#427 [13:40] <Sasha3> Hello, recently my minecraft has been crashing after I hit play on the launcher. I've been trying to use shaders, and so I downloaded and installed Optifine, and Forge. I figured that if I deleted them, and tried a fresh start, reinstalling minecraft and Java, that my game would be fine, but I'm still having issues.
#428 [13:41] <Sasha3> Anyone know what I could do to fix it?
#429 [13:44] * Yz [webchat@CPE54a65cf02b22-CM54a65cf02b20.cpe.net.cable.rogers.com] has joined #minecrafthelp
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#431 [13:55] * s7 [webchat@d75-157-22-61.bchsia.telus.net] has joined #minecrafthelp
#432 [13:56] <s7> I cant enter the game when I do it say jave something has failed and just crashes the game
#433 [14:00] * s7 [webchat@d75-157-22-61.bchsia.telus.net] has quit. (Client Quit)
#434 [14:09] * yourname006 [webchat@93-36-180-250.ip61.fastwebnet.it] has joined #minecrafthelp
#435 [14:11] <yourname006> my minecraft open in the home sherm but when i go in the real game crush
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#441 [14:29] <extremesos> i have java edition how to play with windows 10 edition ?
#442 [14:37] * DjRubiXx [webchat@53.80.79.188.dynamic.jazztel.es] has joined #minecrafthelp
#443 [14:38] <DjRubiXx> forgot password and didn't get a email to change the password
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#447 [14:46] <Goldie> I migrated my minecraft account into a mojang account in January of 2018....I have a new computer since then and now when I try to log in it directs me to purchase the game. Any ideas of how this may have happened?
#448 [14:47] * extremesos3 [webchat@31.166.135.251] has quit. (Client Quit)
#449 [14:49] * Prysrak_Weisy [webchat@host-84-42-72-x.tts.debryansk.ru] has joined #minecrafthelp
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#453 [15:19] * Daniel4 [webchat@207.189.30.157] has joined #minecrafthelp
#454 [15:23] <Daniel4> I have been trying to log into my account for about an hour now and the recaptcha services has made it impossible to access my account. Not only does to barely and only occasionally work on Chrome but on FireFox it requires more than 4 reverifications with in consistent rules making it inevitable that I will fail one.
#455 [15:25] * Prysrak_Weisy [webchat@host-84-42-72-x.tts.debryansk.ru] has quit. (Quit: webchat.esper.net)
#456 [15:30] * Razor [webchat@ip-86-49-243-163.net.upcbroadband.cz] has joined #minecrafthelp
#457 [15:30] <Razor> hey there!
#458 [15:30] <Daniel4> hi
#459 [15:31] <Razor> was just wondering.. When i bought MC premium when it got released, do i have to re-buy it again now to be able to play it ? Becuase for some reason i can´t login in my acc
#460 [15:32] <GreyVulpine> Razor - Nope
#461 [15:33] * ozzyshades83 [webchat@73.109.61.79] has joined #minecrafthelp
#462 [15:34] <Razor> GreyVulpine that s weird because i tried to migrate it like 2 or 3 months ago, it went good but now it´s saying that i dont have any acc.. Even tried to make new acc with same mail and it worked.. And when i check my old mails to see accs connected to my mail it says that i have premium binded to it.. But yet i can t login back to my old premium on
#463 [15:34] <Razor> e
#464 [15:34] <GreyVulpine> Razor - Send in a support ticket to Mojang's Customer Support using: https://help.mojang.com/customer/portal/emails/new
#465 [15:34] <ozzyshades83> I threw an ender pearl in the end. I am now stuck in a sort of black void. How do i escape?
#466 [15:35] <Razor> i did send them mail but dunno when they will answer tho
#467 [15:35] <GreyVulpine> Razor - Two months.
#468 [15:35] <Razor> :(
#469 [15:39] <ozzyshades83> Fought & defeated a dragon. Went to explore after. Built a way to the portal. After throwing,solid black everywhere
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#474 [15:45] <CEO> Hi! I have a villager breeding system going and my villagers won't breed. I have beds for both of the villagers plus the baby. I give the villagers the bread, and they make hearts above their heads. But, they won't make a baby. Please help.
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#477 [15:48] <swil_phift> hello
#478 [15:48] <Kasu> hello
#479 [15:48] <swil_phift> I'm having a problem with my minecraft launcher
#480 [15:49] <CEO> whats the problem
#481 [15:49] <swil_phift> Whenever i launch the game, it runs fine
#482 [15:49] <Kasu> why cant I see custom skins whenever im playing on either single player or multiplayer?
#483 [15:49] <swil_phift> but when i check the memory allocation in the game itself it says only 512mb is allovated
#484 [15:49] <swil_phift> allowed*
#485 [15:50] <swil_phift> but in the settings of the worls it says"-Xmx2G"
#486 [15:50] <CEO> try to delete a world that your not using
#487 [15:51] <CEO> I have a villager breeding system going and my villagers won't breed. I have beds for both of the villagers plus the baby. I give the villagers the bread, and they make hearts above their heads. But, they won't make a baby. Please help.
#488 [15:51] <GreyVulpine> swil_phift - Check your global variables for JAVA_OPTIONS. Some other program is defaulting java to only 512megs
#489 [15:52] <Kasu> I'm having a problem with only seeing default skins when ever I play single and muliplayer
#490 [15:52] <swil_phift> where would i find global variables
#491 [15:52] <GreyVulpine> swil_phift - Windows?
#492 [15:52] <swil_phift> do i have to go into a specfic directory
#493 [15:53] <GreyVulpine> swil_phift - Nope. You on windows?
#494 [15:53] <swil_phift> yes sir
#495 [15:53] <GreyVulpine> swil_phift - Press your windows+pause keys on your keyboard. This will bring up the system window. Go to advanced system settings. Then environment variables.
#496 [15:54] <GreyVulpine> Look for JAVA_OPTIONS in the user variables. Paste it here
#497 [15:55] * Piarah [webchat@cpe-101-181-75-226.vb03.vic.asp.telstra.net] has joined #minecrafthelp
#498 [15:55] <Piarah> how do i log into the minecraft website?
#499 [15:56] <CEO> you click log in in the top right corner
#500 [15:56] <Piarah> yes however i tired also logging in with my email and password but it's not going through
#501 [15:56] <Kasu> #minecrafthelp how do I see skins that aren't default on both single and multiplayer?
#502 [15:57] <swil_phift> -Xmx512M
#503 [15:57] <GreyVulpine> Kasu - Use the official launcher, not any third-party launchers
#504 [15:57] <swil_phift> thats what it says, i assume I'd have to change it now
#505 [15:57] <GreyVulpine> swil_phift - That'll do it. Remove it and minecraft should use the full 2G
#506 [15:57] <swil_phift> okay great thank you
#507 [15:57] <GreyVulpine> swil_phift - Typically, other programs that will use java will try to inject that string in. One common one we see is razor's synapse
#508 [15:58] <Piarah> #minecrafthelp i can't log into the minecraft launcher because it keeps saying "invalid email or password"
#509 [15:58] <swil_phift> should i manually set it to -Xmx2G in system variables then?
#510 [15:58] <GreyVulpine> swil_phift - Nah
#511 [15:58] <swil_phift> it doesnt let me save it unless i input something in
#512 [15:59] <GreyVulpine> Just delete the variable altogether then
#513 [15:59] <GreyVulpine> after you put something in, doesn't matter what it is
#514 [15:59] <swil_phift> ohh i understand
#515 [15:59] <swil_phift> did it thank you so much
#516 [15:59] * GreyVulpine nods
#516 [16:00] <Piarah> guysss helpp zzzz
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#518 [16:02] <CEO> try reseting your password
#519 [16:02] <Piarah> i've done it multiple times
#520 [16:02] <Piarah> i just downloaded and bought mc yesterday
#521 [16:02] <GreyVulpine> Ever pirated minecraft before this?
#522 [16:03] <Piarah> no
#523 [16:03] <GreyVulpine> ??> Piarah tools/hjt
#524 [16:03] <Mightyena> Piarah: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#525 [16:03] <Mightyena> Piarah: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#526 [16:04] * R4 [webchat@cpe-76-85-141-5.neb.res.rr.com] has joined #minecrafthelp
#527 [16:05] <R4> Hi everytime I run minecraft it always crashes is there any way to fix that?
#528 [16:06] <Piarah> https://paste.ubuntu.com/p/wn4mBsf5xR/
#529 [16:06] <GreyVulpine> R4 - Give us the contents of the crash report. Post it to http://paste.ubuntu.com and submit it, then give us the link to it
#530 [16:06] <CEO> Hi! I have a villager breeding system going and my villagers won't breed. I have beds for both of the villagers plus the baby. I give the villagers the bread, and they make hearts above their heads. But, they won't make a baby.
#531 [16:06] <GreyVulpine> Piarah - Somebody else has certainly pirated minecraft on that computer, which is why you can't log in
#532 [16:06] <Piarah> no wonder
#533 [16:06] <Piarah> so how do i fix it?
#534 [16:07] <GreyVulpine> Slap that person, tell them to not use pirated launchers again. Get them to delete it, otherwise this will happen again, even after this fix
#535 [16:07] <GreyVulpine> Now, windows.. 10?
#536 [16:08] <Piarah> alright i'll just try to delete it all as much as i can
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#543 [16:32] <CEO> Hi! I have a villager breeding system going and my villagers won't breed. I have beds for both of the villagers plus the baby. I give the villagers the bread, and they make hearts above their heads. But, they won't make a baby. Please help.
#544 [16:33] * Yajzel [webchat@d53-64-181-164.nap.wideopenwest.com] has joined #minecrafthelp
#545 [16:33] <Yajzel> Hi
#546 [16:34] * jp [webchat@d75-156-98-9.bchsia.telus.net] has joined #minecrafthelp
#547 [16:34] <Yajzel> I need help about my minecraft.... I can't connect to any server
#548 [16:34] * girllovepuppy [webchat@cpe-101-181-75-226.vb03.vic.asp.telstra.net] has joined #minecrafthelp
#549 [16:35] <jp> hi
#550 [16:35] <girllovepuppy> #minecrafthelp hey i bought minecraft yesterday but it keeps telling me "invalid username or password" please help!
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#555 [16:54] <reeeverowns> Hi! I have a friend trying to login to minecraft realms and is getting the following error: internal exception java.io.ioexception. He tried modifying his firewall settings but that did not help. Are there any other network errors that could be affecting his connection? Thanks!
#556 [17:03] * lol [webchat@host109-151-177-195.range109-151.btcentralplus.com] has joined #minecrafthelp
#557 [17:03] <lol> hello
#558 [17:04] <lol> I want a refund for Minecraft I bought it less than 15 days ago on my pc
#559 [17:04] <lol> or can I switch java edition for windows 10 edition
#560 [17:05] * Yeetus [webchat@d205-250-65-79.bchsia.telus.net] has joined #minecrafthelp
#561 [17:06] <Yeetus> Hello, i bought a minecraft gift card recently but when i scratched of the grey part the code came off too. Is there anything i can do?
#562 [17:07] <lol> kys
#563 [17:08] * lol [webchat@host109-151-177-195.range109-151.btcentralplus.com] has quit. (Client Quit)
#564 [17:10] <GreyVulpine> Yeetus - https://help.mojang.com/customer/en/portal/articles/353966-my-gift-code-does-not-work?b_id=5408
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#568 [17:13] <bro> Hi. I was having trouble with villager breeding. I set up the beds for them, and give them the food. they make hearts, but they dont make a baby.
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#570 [17:15] <Tensei> minecraft crashes before the red bar loads fully any advice?
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#572 [17:22] * Patty [webchat@24-119-203-85.cpe.cableone.net] has joined #minecrafthelp
#573 [17:23] <Patty> I purchased and setup one account for my older daughter, but can't set up the second for my younger child. The error message says to check my credit card but I know it's right and I have tried different cards. Nothing seems to work and I don't know why.
#574 [17:27] * samuelverdillo [webchat@199.red-79-150-38.dynamicip.rima-tde.net] has joined #minecrafthelp
#575 [17:27] <samuelverdillo> hello<'
#576 [17:28] <samuelverdillo> ERROR
#577 [17:28] <samuelverdillo> The game has stopped working
#578 [17:30] <samuelverdillo> #minecrafthelp
#579 [17:33] * MWTAHM [webchat@86.108.x.38.go.com.jo] has joined #minecrafthelp
#580 [17:33] <MWTAHM> hi]
#581 [17:33] <MWTAHM> i need a help
#582 [17:36] <MWTAHM> need help
#583 [17:36] <MWTAHM> pls
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#586 [17:50] * sensi277 [webchat@S0106f8bbbfe42580.vc.shawcable.net] has joined #minecrafthelp
#587 [17:50] <sensi277> Hi, I'm helping a friend whose Minecraft hangs at the Mojang loading screen.
#588 [17:51] <sensi277> We've tried deleting his .minecraft folder and reinstalling the launcher, neither has helped.
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#591 [18:18] * Josiah [webchat@047-013-012-224.res.spectrum.com] has joined #minecrafthelp
#592 [18:18] <Josiah> Anyone here who could help me ?
#593 [18:19] <Josiah> My minecraft account was migrated by someone else. I do not have access to it and purchased the game in like 2012 with my Mom's card or bought it at the store. I can not remember. I don't have access to my account now.
#594 [18:19] <GreyVulpine> Nobody here works for Mojang
#595 [18:19] <GreyVulpine> For account issues, send in a support ticket
#596 [18:19] <GreyVulpine> Josiah - Send in a support ticket to Mojang's Customer Support using: https://help.mojang.com/customer/portal/emails/new
#597 [18:20] <Josiah> I sent one and it's been 2 weeks no response
#598 [18:20] <GreyVulpine> Check the link next to the submit button on that form
#599 [18:21] <Josiah> Oh alright thanks, That's a long ass time, but whatever.
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#604 [18:26] <afogenzo> Is there any way to get my full copy of Minecraft back? I didn't log in for two months and came back to see that I could only play the demo. Searching my account name shows that it doesn't exist anymore.
#605 [18:26] <Zimny> well then it got hacked
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#607 [18:27] <NoNegotiating> My brother lost transaction Id due to deleting email address so I cant do anything with it, minecraft.net isnt sending emails to reset passwords or anything help ?
#608 [18:28] <afogenzo> The email account I have associated with the account hasn't told me that the email or password was changed.
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#614 [19:15] <bruh> skins nwont show up single player or multiplayer????
#615 [19:15] <Memez> I cannot log into the mc launcher for java with a new account and an old account
#616 [19:15] <bruh> anyone there?
#617 [19:15] <bruh> all i want is for custom skins to work properly
#618 [19:15] <Memez> I cannot log into the mc launcher for java with a new account and an old account
#619 [19:16] <Memez> damn Swedish don't know how to have support staff
#620 [19:16] <bruh> nigga nobody here to help minecraft is licherally the shitttiest customer servive or contact shithole anal
#621 [19:16] <Absol> bruh: Please keep it civil
#622 [19:16] * bruh [webchat@cpe-76-174-205-105.socal.res.rr.com] has quit. (Client Quit)
#623 [19:17] <Memez> nigger
#624 [19:17] <Absol> Memez: Please keep it civil
#625 [19:17] <Memez> no
#626 [19:17] <Memez> help me
#627 [19:17] <Memez> nigger
#628 [19:17] * Absol kicked Memez from #minecrafthelp (Reason: emez :Keep it civilized, you are just a human being)
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#631 [19:19] <Matt3> Im having an issue where every time I try to log into a world it tells me "Unable to save download" I dont have byteforce installed so I dont know what could be causing it to happen.
#632 [19:20] <madgee_> Every time I load into a world or even just run the game, it crashes and I get "Process crashed with exit code -805306369" in the logs, anyone know what this means?
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#635 [20:10] * Fuinacius [webchat@bd3eea98.virtua.com.br] has joined #minecrafthelp
#636 [20:11] <Fuinacius> Since mojang can't help me, where can I download a free version of minecraft while I wait for their response that might come only next year?
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#639 [20:36] <JJJX> tab does nothing on minecraft singleplayer world
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#643 [21:04] * Vinny [webchat@pool-173-61-194-230.cmdnnj.fios.verizon.net] has joined #minecrafthelp
#644 [21:04] <Vinny> Hello, I'm in need of help with my minecraft account
#645 [21:08] <mortixia> Hi everyone, I live in Australia and need help purchasing an account. I have read all the FAQs.
#646 [21:08] <mortixia> The message I keep getting is “An error occurred while placing order, please verify credit card info and try again”.
#647 [21:08] <mortixia> My card is fine, and my bank allows international transactions.
#648 [21:09] <mortixia> I tried with my daughter’s laptop (runs Linux), I tried my laptop (Win10), I tried my son’s computer(Win10).
#649 [21:09] <mortixia> I have tried I.E., Chrome and Firefox.
#650 [21:09] <mortixia> I have tried using VPN.
#651 [21:09] <mortixia> I tried from my office, which uses a different network.
#652 [21:09] <mortixia> I tried different payment method (PayPal), nope.
#653 [21:09] <mortixia> Went to the forums and they recommended going via Amazon to purchase the code. Well this is no longer available.
#654 [21:10] <mortixia> The Minecraft FAQ suggest buying a “pre-paid” physical card. According to the Minecraft website, these are available at Woolworths, JB HiFi, EB Games, etc.
#655 [21:10] <mortixia> I went in to each of the stores, EB Games, Woolworhts, JB Hi Fi, none of them stocked the pre-paid cards.
#656 [21:10] <Vinny> I personally just purchased my account from amazon
#657 [21:11] <mortixia> Hi Vinny, yeah I tried that, no longer available
#658 [21:11] <Vinny> Like, no more in stock?
#659 [21:12] <Vinny> Hm, that's weird. I just purchased an online code from Amazon around an hour or two ago but I'm not all too sure how thing's are like in Australia :V
#660 [21:14] <Vinny> My problem is that I was able to login and create my account and all on my brother's computer running Windows 10 but I'm unable to login at all on my Macbook Pro running the newest Mojave update.
#661 [21:16] * BlackSuperman_1 [webchat@n175-36-61-22.mrk2.qld.optusnet.com.au] has joined #minecrafthelp
#662 [21:17] <BlackSuperman_1> Hello #minecrafthelp, I haven't been able to log in to my Minecraft account once after buying my account. My log in details work when I enter them into the minecraft.net website but don't work when I try to log in to the Minecraft launcher. Send help, please
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#664 [21:18] <mortixia> Vinny, could you share the Amazon url you used?
#665 [21:18] <BlackSuperman_1> Amazon URL?
#666 [21:20] <BlackSuperman_1> Never mind. i can't even log in to the website anymore for some reason
#667 [21:22] <Vinny> mortixia this is the once I bought: https://www.amazon.com/gp/product/B010KYDNDG/ref=ppx_yo_dt_b_d_asin_title_o00?ie=UTF8&psc=1
#668 [21:25] <mortixia> Thanks Vinny, Ill give that a go!
#669 [21:25] <Vinny> You're welcome, I hope you find success!
#670 [21:28] * hustheman [webchat@c-73-186-223-193.hsd1.ma.comcast.net] has joined #minecrafthelp
#671 [21:29] <hustheman> hello, I would like some help with resetting my accounts password
#672 [21:30] <mortixia> Well.. this is what I found in the description: Currently, this item is available only to customers located in the United States. UGH.
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#679 [21:43] <BlorgusBlart2> Minecraft Java edition will always crash if i try to load up latest release, but it will work if i do earlier versions, does anyone have a fix?
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#681 [21:52] * Dan [webchat@47-72-38-57.dsl.dyn.ihug.co.nz] has joined #minecrafthelp
#682 [21:53] <Dan> i try to press the login botton and nothing happens
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#684 [21:54] * Dan [webchat@47-72-38-57.dsl.dyn.ihug.co.nz] has joined #minecrafthelp
#685 [21:54] <Dan> i cant log in i click the login botton and it dose nothing
#686 [21:56] <Vinny> Same, I'm having that same issue
#687 [21:58] <Dan> what can we do
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#690 [22:04] <tsu> Hello!
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#707 [22:19] <Footzah> Hey, I am having problems uploading a world to realms. every time i try, it stops at about 5% for a bit and then says :uploading failed (-1)", idk how to fix it or whats wrong.
#708 [22:20] <Vinny> Unable to log into my minecraft account, just created today. Am on MacOS Mojave, login button just turns gray 8(
#709 [22:21] <Footzah> Hello?
#710 [22:21] <Footzah> Vinny?
#711 [22:23] * Footzah [webchat@barion1871w-lp130-02-76-66-121-210.dsl.bell.ca] has joined #minecrafthelp
#712 [22:23] <Footzah> Hey, I am having problems uploading a world to realms. every time i try, it stops at about 5% for a bit and then says :uploading failed (-1)", idk how to fix it or whats wrong.
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#727 [22:36] <Connor> Hello, my minecraft world is suddenly gone, is there anything I can do about it?
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#739 [22:54] <bnthegdkid> Hello! I was wondering if somebody can help me in regards to logging into my account on minecraft.net
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#741 [23:16] <motrea> hello
#742 [23:16] <motrea> pls halp
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