#1 [00:15] * diegoddb [webchat@S0106105611c1e05c.cg.shawcable.net] has joined #minecrafthelp
#2 [00:18] <diegoddb> I started up my hardcore world in 1.14.4 but then I switched to 19w39 and I did lots of stuff in this version, but when I went back to 1.14.4 everything I did before disappeared, like my farms, house, and mine. How can I open a backup world?
#3 [00:20] <diegoddb> I forgot to mention, on Mac
#4 [00:23] <GreyVulpine> Just head to your /home/minecraft/saves folder and copy that save folder to a safe place
#5 [00:50] * SGOMDOL7 [webchat@112.173.103.81] has joined #minecrafthelp
#6 [00:50] <SGOMDOL7> #minecrafthelp hello
#7 [00:51] <SGOMDOL7> #minecrafthelp anyone there?
#8 [00:51] <GreyVulpine> Nope.
#9 [00:51] <SGOMDOL7> #minecrafthelp ahh.. i really need a help :(
#10 [00:52] <GreyVulpine> With
#11 [00:52] <SGOMDOL7> #minecrafthelp please
#12 [00:52] <SGOMDOL7> #minecrafthelp my account issues
#13 [00:52] <GreyVulpine> What account issues?
#14 [00:53] <SGOMDOL7> #minecrafthelp i bought 2 accounts at 2012 and i didn't move my account to mojang yet and one got hacked and one it doesn't recongize my email.....
#15 [00:53] <GreyVulpine> SGOMDOL7 - Send in a support ticket to Mojang's Customer Support using: https://help.mojang.com/customer/portal/emails/new
#16 [00:53] <SGOMDOL7> #minecrafthelp thank you
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#23 [01:16] <diegoddb> Sorry, I received a response but I don't know how to do that. Mi question is how do I open a backup of my Minecraft World on Mac?
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#29 [03:04] * Stillcoding [webchat@99-20-119-225.lightspeed.dybhfl.sbcglobal.net] has joined #minecrafthelp
#30 [03:05] <Stillcoding> Hello, can I have help with running a server with my friends without buying realms
#31 [03:05] <Stillcoding> is there a way to invite friends to your world?
#32 [03:07] * insert_nickname [webchat@210.187.109.16] has joined #minecrafthelp
#33 [03:07] <insert_nickname> The minecraft web says I don't have Minecraft, but I have Minecraft on my PC
#34 [03:07] <insert_nickname> (Real Minecraft)
#35 [03:08] <insert_nickname> Okay I'll wait
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#39 [03:13] <insert_nickname> uhh.. 2 users joined and left?
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#43 [03:16] <insert_nickname> ...
#44 [03:22] <insert_nickname> okay bye
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#46 [03:25] * Bumbcrack [webchat@derrre.lnk.telstra.net] has joined #minecrafthelp
#47 [03:25] <Bumbcrack> Hello, ive completely forgotten my whole Mojang / Minecraft details. How do i go about retrieving those?
#48 [03:25] <GreyVulpine> Bumbcrack - Send in a support ticket to Mojang's Customer Support using: https://help.mojang.com/customer/portal/emails/new
#49 [03:26] * JackSquatt [webchat@d72-38-15-132.commercial1.cgocable.net] has joined #minecrafthelp
#50 [03:26] <Bumbcrack> Okay thank you
#51 [03:27] <JackSquatt> All of the sudden I am no longer taking damage from falling, burning, or drowning and I don't know why.
#52 [03:29] <GreyVulpine> creative mode turned on?
#53 [03:30] <JackSquatt> It is not
#54 [03:30] <GreyVulpine> Then I can't think of any other alternative
#55 [03:32] <JackSquatt> Yeah, it's really weird. I can swim in lava and I catch fire, but no damage. My air runs out underwater, but it doesn't kill me. I can just breathe underwater forever. Those little pricker bush things don't hurt me either. Starvation still does though.
#56 [03:32] <Absol> JackSquatt: Please keep it civil
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#60 [04:09] * spuddywuddy23 [webchat@cpe-58-169-144-69.tdbp-r-011.tas.bigpond.net.au] has joined #minecrafthelp
#61 [04:09] <spuddywuddy23> hello,
#62 [04:10] <spuddywuddy23> i am having a problem with logging into my account on the mojang website
#63 [04:12] * nojonsko [webchat@103.217.166.251] has joined #minecrafthelp
#64 [04:12] <spuddywuddy23> i cannot remember my security questions and when i go to reset them it just takes me back to the site i was on and it askes me for them again so there is no possible way of me resetting them
#65 [04:13] <nojonsko> heya, if no one is busy would someone be willing to provide details as to why i'm getting a constant java.io internal exception when joining my friend's realm?
#66 [04:13] <GreyVulpine> spuddywuddy23 - Send in a support ticket to Mojang's Customer Support using: https://help.mojang.com/customer/portal/emails/new
#67 [04:15] <spuddywuddy23> GreyVulpine i have already tried that and it says they will not read or help with them until july 24th, which is 10 months away and i am unable to wait that long.
#68 [04:17] <GreyVulpine> Read that again. They're replying to emails from July, which is 2 months ago
#69 [04:17] <GreyVulpine> So they have a 2 month backlog, not a 10 month backlog
#70 [04:23] <spuddywuddy23> oh yeah sorry i just read that through again thank you, but would you have any idea on why it is doing that?
#71 [04:23] <GreyVulpine> Couldn't tell you
#72 [04:24] <spuddywuddy23> i think they might have put the wrong link on the email
#73 [04:24] <spuddywuddy23> but no worries, thank you
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#75 [04:26] <nojonsko> can i have some help with my issue?
#76 [04:48] * Madly [webchat@185.73.196.65] has joined #minecrafthelp
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#78 [04:57] * n1ghtm4r3 [webchat@ip56511730.adsl-surfen.hetnet.nl] has joined #minecrafthelp
#79 [05:01] <n1ghtm4r3> Hello, i have login issues on both the launcher and site, i did see an error message in the firefox console when trying to login on the site which said that the CORS request failed, on the launcher it just says that my username or password is invalid, i did a password reset and waited and i also waited 24h before trying again, i can login on anothe
#80 [05:01] <n1ghtm4r3> r PC but not on my laptop.
#81 [05:01] * Madly [webchat@185.73.196.65] has joined #minecrafthelp
#82 [05:02] <Madly> Anyone able to help with "Failed to download file. Name: patchy-1.1.jar" ?
#83 [05:09] <Madly> Never mind :D Turned out my internet was blocking the minecraft site from downloading the files :D
#84 [06:06] * somelad [webchat@1.156.225.151] has joined #minecrafthelp
#85 [06:06] <somelad> uhh
#86 [06:06] <somelad> im trying to buy myself a minecraft account but when i click buy it wont do anything
#87 [06:07] <somelad> and yes
#88 [06:07] <somelad> i do have enough money
#89 [06:13] <somelad> hello?
#90 [06:13] <somelad> i know i hve to wait but im not exactly sure how long?
#91 [06:42] <somelad> ok
#92 [06:42] <somelad> situation changed
#93 [06:42] <somelad> it works now but its saying that an error occured while plcing order
#94 [06:46] <Footzah> I sill need help
#95 [06:47] <Footzah> Hey, I am having problems uploading a world to realms. every time i try, it stops at about 5% for a bit and then says :uploading failed (-1)", idk how to fix it or whats wrong.
#96 [07:21] * Hamed [webchat@178.250.251.41] has joined #minecrafthelp
#97 [07:23] <Hamed> Hello, so I bought minecraft yesterday for the first time. But whenever I try to login through the minecraft launcher, it get the error "Invalid email or password
#98 [07:23] <Hamed> If your account was created after November 2012 or if it has been migrated, use your email. Otherwise use your username." even though I am 100% sure that the information is correct. I am not using a VPN, but I also tried with a VPN and it is still not working. I can login through the website though.
#99 [07:24] * lola2 [webchat@n058152035060.netvigator.com] has joined #minecrafthelp
#100 [07:25] <lola2> I cannot log into my mojang account. My username is lolaech and my email I made the account with is lolaecheng@gmail.com
#101 [07:34] <n1ghtm4r3> Hamed lola2 This happens alot lately, even the customer support is buried in these reports, do you happen to have a pc/phone/laptop?, if so try it on one of them, i am able to log into the minecraft launcher and website on another machine or phone but not on my laptop.
#102 [07:35] <lola2> ill try on my phone thank you
#103 [07:37] <lola2> when i enter my email for a password reset no email is sent.
#104 [07:38] <n1ghtm4r3> it could take up to 15 minutes, have you checked your junk folder?
#105 [07:40] <lola2> I sent a request for it a month ago, and again today but with no email. I've checked my junk folder too
#106 [07:45] <n1ghtm4r3> I suggest that you contact the Mojang customer support https://help.mojang.com/customer/portal/emails/new?ref=footer, i do have to say that it can take quiet a a while before they reply to tickets.
#107 [07:45] <Hamed> wait what there is minecraft on mobile? :O I'm living in a cave....
#108 [07:46] <lola2> i have but they havent replied for 2 months :( thanks for your help though
#109 [07:46] <Hamed> The minecraft app is not free though, I have to buy it. But I already bought minecraft yesterday
#110 [07:56] * jistaguy [webchat@176-230-170-93.orange.net.il] has joined #minecrafthelp
#111 [08:02] <jistaguy> Hello guys , there is someway to contact mincraft support on chat . i want to recover an account . have all information of transaction information none of the account ( email / password) .
#112 [08:03] <Greymagic27> ??> jistaguy account/send-email
#113 [08:03] <Mightyena> jistaguy: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#114 [08:03] <Mightyena> jistaguy: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#115 [08:05] <Hamed> It says they're currently replying to cases received on July 24th, does that mean they will reply to my case after 10 weeks lol..?
#116 [08:05] <jistaguy> they reply to cases from " July 24th " , isn't it aironic i need to wait for a reply for 2 month ?
#117 [08:05] <jistaguy> for a product i purchased , no matter when
#118 [08:05] <jistaguy> what the ...
#119 [08:06] <Hamed> I know right...that's non sense
#120 [08:06] <Hamed> I bought minecraft yesterday for the first time ever and I can't login, so I will have to wait for 10 weeks to do so...
#121 [08:06] <jistaguy> there is no other way to contact them . phone number or live chat
#122 [08:06] <Greymagic27> jistaguy, Sadly not. The only way you can contact them is via that email
#123 [08:06] <jistaguy> even government facilities work faster :)
#124 [08:06] <Greymagic27> It's going to be around 2-3 months before you get a reply
#125 [08:07] <Hamed> Maybe they should fix their game first before making people buy them
#126 [08:07] <jistaguy> what a shitty service
#127 [08:07] <Absol> jistaguy: Please keep it civil
#128 [08:08] * matiks55 [webchat@ewo85.neoplus.adsl.tpnet.pl] has joined #minecrafthelp
#129 [08:09] <Hamed> If I want a refund, I will have to wait 10 weeks also?
#130 [08:09] <Greymagic27> Hamed, Correct
#131 [08:10] <Hamed> This is just great...really really bad service
#132 [08:11] <matiks55> my problem is that when i click play the game says that : The game crashed whilst initializing game
#133 [08:11] <matiks55> Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
#134 [08:11] * Hamed [webchat@178.250.251.41] has quit. (Quit: webchat.esper.net)
#135 [08:12] <Greymagic27> ??> matiks55 win/dxdiag
#136 [08:12] <Mightyena> matiks55: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#137 [08:12] <matiks55> thanks
#138 [08:18] <matiks55> https://paste.ubuntu.com/p/c5zyXz2PJ8/ thats the link
#139 [08:24] <Greymagic27> matiks55, Thanks. One moment
#140 [08:25] <Greymagic27> matiks55, That PC is well below the needed specs for minecraft. Either buy a new GPU (if using a desktop PC) or look into buying a new PC all together https://help.mojang.com/customer/en/portal/articles/325948-minecraft-java-edition-system-requirements
#141 [08:30] <matiks55> thats i will buy it
#142 [09:01] * Tobi [webchat@p5DF38FBC.dip0.t-ipconnect.de] has joined #minecrafthelp
#143 [09:04] <Tobi> Hello, I have bought a game card from a shop 20016 and can not install the game on a new device and not redeem the code. need help
#144 [09:05] <Tobi> Since I can not speak English, I always have to translate, so it takes a bit
#145 [09:05] <Greymagic27> Tobi, Hey. What edition are you talking about?
#146 [09:06] <Tobi> Java
#147 [09:06] <Greymagic27> Tobi, When you try to download it again, what does it say?
#148 [09:08] <Tobi> I allegedly did not buy the game. At that time I could already play, on another computer, the old one I did not break any more
#149 [09:09] <Greymagic27> Tobi, Have you actually purchased the game from minecraft.net ?
#150 [09:12] <Tobi> a card from a consumer electronics store in 2016, I wanted to redeem the card yesterday at minecraft.net - code can not be redeemed
#151 [09:12] <Greymagic27> Tobi, Check the card for an expiration date. It's possible the card has expired since you've bought it
#152 [09:14] <Tobi> moment
#153 [09:16] <Tobi> We install the java.com incidentally. an expiration date is not on it
#154 [09:17] <Greymagic27> Tobi, Can I quickly confirm where you're downloading minecraft from? Is it minecraft.net?
#155 [09:19] <Tobi> ja, von minecraft.net versuche ich es
#156 [09:20] <Tobi> yes, minecraft.net I try it
#157 [09:20] <Greymagic27> Tobi, Can you send a screenshot of the error message it gives you?
#158 [09:20] <Greymagic27> ??> Tobi screenshot/external
#159 [09:20] <Mightyena> Tobi: We need to see a screenshot of what you are describing. Please follow the instructions on this page: https://www.take-a-screenshot.org/
#160 [09:20] <Mightyena> Tobi: After you have taken the screenshot, please go to https://www.imgur.com/. Click the cloud/arrow at the top, and use the interface select the screenshot from your computer, click "Start Upload", then give us the URL you are taken to.
#161 [09:24] <Tobi> on a computer?
#162 [09:25] <Greymagic27> Tobi, On the PC, yes
#163 [09:26] * Sorrykitty [webchat@42.115.9.10] has joined #minecrafthelp
#164 [09:27] * zaritak [webchat@93.185.4.209] has joined #minecrafthelp
#165 [09:28] <Sorrykitty> Hello, I just recently tried to login to my minecraft account to find out I can't? I looked in my email and received this "We’ve just migrated your Minecraft account into a Mojang account. If you requested this, well done! You don’t need to do anything else." sent on 10/21/2018 but I never did that? is support going to help me or am I hacked fully?
#166 [09:28] <Sorrykitty>
#167 [09:28] <Greymagic27> Sorrykitty, Hey. Have you emailed mojang yet?
#168 [09:29] <Sorrykitty> Just did, I was wondering if anyone else has had this problem and it actually worked out for them
#169 [09:29] <Sorrykitty> just worried because its been a year since this has happened apparently
#170 [09:29] <Greymagic27> Sorrykitty, If you didn't migrate your account, it's likely it was hacked. Sadly it's going to be at least 2 months before you hear anything from mojang due to their backlog
#171 [09:30] <Sorrykitty> rip my minecraft adventures
#172 [09:30] <Sorrykitty> Thanks for the info!
#173 [09:30] <Greymagic27> No problem! Have a nice rest of your day :)
#174 [09:30] * Sorrykitty [webchat@42.115.9.10] has quit. (Client Quit)
#175 [09:31] <zaritak> dobrý den nejde mi se přihlásit do minecraft.net abych si mohl koupit minecraft
#176 [09:31] <zaritak> hello I can't log in to minecraft.net to buy minecraft
#177 [09:31] <Tobi> ????
#178 [09:32] <Greymagic27> zaritak, Hey. What happens when you try to login?
#179 [09:32] <Tobi> ? What
#180 [09:32] <zaritak> I click on login and nothing happens
#181 [09:33] <Tobi> now it gets confusing
#182 [09:33] <Greymagic27> Tobi, Only messages starting with your Username are for you (like this: "YourUsername, follow these instructions."). Please ignore any instructions not directed at you.
#183 [09:34] <Greymagic27> ??> zaritak tools/hjt
#184 [09:34] <Mightyena> zaritak: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#185 [09:34] <Mightyena> zaritak: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#186 [09:34] <Greymagic27> Tobi, Have you got the screenshot?
#187 [09:34] <zaritak> yes
#188 [09:34] <zaritak> i try it
#189 [09:34] <Tobi> oh, ok
#190 [09:38] * Palle [webchat@80-167-214-36-cable.dk.customer.tdc.net] has joined #minecrafthelp
#191 [09:39] * kiba_ochiseki [webchat@host-24-246-148-69.morrisbb.com] has joined #minecrafthelp
#192 [09:39] <kiba_ochiseki> hello
#193 [09:40] <Palle> Hey, I bought a Acc for many yers ago for my sister, and wee cant log on, wee only have a username, not a Email. the username is chelle2105
#194 [09:42] <kiba_ochiseki> my game keeps crashing every time i launch it
#195 [09:43] <zaritak> here is the link http://paste.ubuntu.com/p/Cs26CT62qS/plain/
#196 [09:43] * BumpkinGang [webchat@36.sub-174-227-4.myvzw.com] has joined #minecrafthelp
#197 [09:44] <Tobi> i dont can send a screenshot
#198 [09:44] <BumpkinGang> Hello, I set up my minecraft account and when I did so I used the wrong email address, and now I can't remember the password to log into a new laptop.
#199 [09:46] * KaProw [webchat@mx-ll-171.4.254-200.dynamic.3bb.co.th] has joined #minecrafthelp
#200 [09:46] <KaProw> how can i refund minecraft in java edition?
#201 [09:46] * KaProw [webchat@mx-ll-171.4.254-200.dynamic.3bb.co.th] has quit. (Client Quit)
#202 [09:50] * BumpkinGang [webchat@36.sub-174-227-4.myvzw.com] has quit. (Quit: webchat.esper.net)
#203 [09:50] * BumpkinGang [webchat@36.sub-174-227-4.myvzw.com] has joined #minecrafthelp
#204 [09:50] <BumpkinGang> Hello?
#205 [09:50] * kiba_ochiseki [webchat@host-24-246-148-69.morrisbb.com] has quit. (Quit: webchat.esper.net)
#206 [09:51] * Palle [webchat@80-167-214-36-cable.dk.customer.tdc.net] has quit. (Quit: webchat.esper.net)
#207 [09:51] <BumpkinGang> I'm trying to log into minecraft on a new laptop, but when I set it up I used the wrong email(one that didn't exist), I realizized this made said email and it doesn't get the minecraft system emails when I try to reset my password.
#208 [09:52] * OSHIIY45 [webchat@178.157.249.18] has joined #minecrafthelp
#209 [09:53] <OSHIIY45> Hi. Every time I try to enter my world the game crashes due to unexpected error. Anyone having the same issues?
#210 [09:53] <OSHIIY45> Hi. Every time I try to enter my world the game crashes due to unexpected error. Anyone having the same issues?
#211 [09:55] * OSHIIY45 [webchat@178.157.249.18] has left #minecrafthelp
#212 [10:00] * Griethos [webchat@pool-98-109-137-87.nwrknj.fios.verizon.net] has joined #minecrafthelp
#213 [10:02] <Griethos> Hello, I am trying to connect to the server 2b2t.org, but I am getting an error. It says "Failed to connect. Server is on version 1.12.2". How can I remedy this and connect?
#214 [10:21] * rhys5 [webchat@host81-145-97-211.range81-145.btcentralplus.com] has joined #minecrafthelp
#215 [10:22] <rhys5> when i press play on the minecraft launcher the game comes up but i get stuck on the mojang loading screen, what should i do?
#216 [10:39] * Mixson [webchat@181.pool92-186-201.dynamic.orange.es] has joined #minecrafthelp
#217 [10:45] * vin [webchat@c-67-189-164-212.hsd1.ny.comcast.net] has joined #minecrafthelp
#218 [10:45] <vin> is anyone here can help me with a refund
#219 [10:46] <Greymagic27> vin, Hey. Can I ask, why do you want a refund?
#220 [10:46] <vin> this think is useless
#221 [10:46] <vin> I spent so much time trying to get it to work and only thing a accomplish was getting my kid and I upset
#222 [10:47] <Greymagic27> vin, Is it any problem that we may be able to help with?
#223 [10:47] <Greymagic27> ??> rhys5 av/adwcleaner
#224 [10:47] <Mightyena> rhys5: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#225 [10:47] <Mightyena> rhys5: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#226 [10:48] <Greymagic27> rhys5, Use this download link instead of the one posted by Mightyena: https://toolslib.net/downloads/finish/1-adwcleaner/1999/
#227 [10:48] <vin> I dont think so
#228 [10:48] <vin> I tried everything
#229 [10:48] <Greymagic27> vin, What is the issue?
#230 [10:49] <vin> im an IT consulting for 15 years I never seen such a lousy software in my life
#231 [10:49] <vin> but my kid wants this game to play w his friends
#232 [10:50] <vin> so I purchased it for him and after so many steps and steps and more steps can't get it to work
#233 [10:50] <Mixson> I can't enter to the game. When I click on the play botton of the Minecraft Launcher, the charging bar doesn't move. I tried all, updating the drivers, unistalled and reinstalled the game and the launcher…
#234 [10:50] <mattym> vin, This is a tech support chat, we are here specifically to deal with those issues. Explain exactly what is going wrong and we can inform you on the best way to proceed.
#235 [10:51] <vin> so where do I go for a refund?
#236 [10:51] <Greymagic27> Mixson, Run this tool: https://toolslib.net/downloads/finish/1-adwcleaner/1999/. Click Scan now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#237 [10:51] <vin> ?
#238 [10:52] <Greymagic27> vin, Read what mattym sent
#239 [10:52] * Tobi [webchat@p5DF38FBC.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#240 [10:53] * Stizzk [webchat@178.162.199.241] has joined #minecrafthelp
#241 [10:53] <Stizzk> Yeah so i cant log into minecraft
#242 [10:53] <vin> ok I am done dealing with this like I said I am an advance user and I just can't spend more time on this! need a refund
#243 [10:53] <vin> could you please direct me where I can request a refund
#244 [10:53] <mattym> vin, If you are an advanced user, you can figure that out then too. We are here for tech support.
#245 [10:54] <Stizzk> idk what i did. i was just logged out a few days ago and cant login since. I have reset my pass 4 times now.
#246 [10:54] <Greymagic27> Stizzk, Hey. What's the message that you get when you try to login?
#247 [10:55] <Stizzk> "If your account was created after November 2012 or if it has been migrated, use your email. Otherwise use your username."
#248 [10:55] <Stizzk> "Invalid email or password"
#249 [10:56] <Greymagic27> Stizzk, Let's check for any incompatible software on your PC that may be causing the issue. HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Follow the steps which Mightyena will send below:
#250 [10:56] <Greymagic27> ??> Stizzk tools/hjt
#251 [10:56] <Mightyena> Stizzk: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#252 [10:56] <Mightyena> Stizzk: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#253 [10:57] <Stizzk> well it has been working before so idk what happened
#254 [10:57] * Mixson [webchat@181.pool92-186-201.dynamic.orange.es] has quit. (Quit: webchat.esper.net)
#255 [10:58] <Stizzk> https://paste.ubuntu.com/p/yf92rdDK4N/
#256 [10:58] <Stizzk> there
#257 [10:59] <Greymagic27> Stizzk, Uninstall ExpressVPN
#258 [10:59] <Stizzk> Why? I'd like to have a VPN. is there any other way?
#259 [11:00] <Stizzk> Also how do i uninstall it? Just delete it?
#260 [11:00] <Greymagic27> Stizzk, No. As mojang blocks most VPNs it's likely that your VPN is causing the issue.
#261 [11:00] <vin> I ll dispute the charges thx for nothing
#262 [11:00] <Greymagic27> Open control panel --> Go to 'uninstall a program' and find the VPN. Then hit 'uninstall' at the top
#263 [11:00] <Stizzk> Why do they block them?
#264 [11:01] <Stizzk> i would like to know
#265 [11:01] <Stizzk> cuz i value my internet safety
#266 [11:01] <Greymagic27> Stizzk, To stop people getting around account bans I expect. Although there's most likely a deeper reason
#267 [11:02] <Stizzk> Im not sure? Also will my new pass work or my old one?
#268 [11:02] <Stizzk> will it work if i deactivate my VPN?
#269 [11:02] <mattym> Stizzk, The only way to test, is if you have a way to restart the PC without having the VPN start up with it.
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#271 [11:03] * Stizzk [webchat@p5B16E809.dip0.t-ipconnect.de] has joined #minecrafthelp
#272 [11:03] <Stizzk> ok trying to go with deactivating
#273 [11:04] <Stizzk> ok it works
#274 [11:04] <Stizzk> cya and thx
#275 [11:04] * Stizzk [webchat@p5B16E809.dip0.t-ipconnect.de] has quit. (Client Quit)
#276 [11:05] <Greymagic27> rhys5, The link provided is to download adwcleaner, a trusted malware removal tool bought and now owned by malwarebytes. The reason the link is coming from toolslib and not the malwarebytes website is due to a new update they've put in place which requires you to enter an email to use the tool. The version that was linked to you bypasses this
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#278 [11:08] * rhys3 [webchat@host81-145-97-211.range81-145.btcentralplus.com] has joined #minecrafthelp
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#280 [11:14] * Cursetal [webchat@101.95.101.146] has joined #minecrafthelp
#281 [11:18] <Cursetal> I am unable to receive Mojang emails. No idea why. It started about a year ago when I asked to change my account password and I didn't get the related email for it. I tried contacting Mojang support, and I was able to receive a message from their automated reply service but I asked my question in late July (which Mojang Support has now passed) whic
#282 [11:18] <Cursetal> h leads me to believe that I was replied to but simply didn't get the email. I checked my spam and trash folders as well as their settings and couldn't find anything useful. Anyone have any suggestions?
#283 [11:19] <mattym> Cursetal, What email provider are you using?
#284 [11:19] <Cursetal> yahoo
#285 [11:19] * jiggity [webchat@71-89-54-28.dhcp.stpt.wi.charter.com] has joined #minecrafthelp
#286 [11:20] <mattym> Cursetal, Do you know the exact date you sent it?
#287 [11:20] <jiggity> i am having trouble loggin into my acount on my laptop, its not the normal pasword is wrong kind of problem
#288 [11:21] <Cursetal> Sent which email? The request for the password change or the the request for support?
#289 [11:22] <mattym> Cursetal, The support ticket.
#290 [11:22] <mattym> jiggity, Explain the issue.
#291 [11:23] <Cursetal> July 26
#292 [11:23] <jiggity> i dont know how, can log in using my phone, so the acount must be valid, but any time i click on log in nothing happens
#293 [11:24] <mattym> Cursetal, https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#294 [11:24] <Cursetal> I could've sworn it said Aug 14 the last time I checked
#295 [11:24] <mattym> jiggity, Windows computer?
#296 [11:24] <Cursetal> must've misread
#297 [11:24] <Cursetal> Thanks mattym
#298 [11:25] <jiggity> yes
#299 [11:25] <mattym> Cursetal, No problem, should only be a day or so more for you.
#300 [11:25] <mattym> ??> jiggity info/mcleaks
#301 [11:25] <Mightyena> jiggity: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#302 [11:25] <Mightyena> jiggity: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#303 [11:25] * Cursetal [webchat@101.95.101.146] has quit. (Quit: webchat.esper.net)
#304 [11:25] <mattym> ??> jiggity win/hosts/edit
#305 [11:25] <Mightyena> jiggity: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#306 [11:25] <Mightyena> jiggity: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#307 [11:28] <jiggity> highlight and delet the text?
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#316 [11:58] * tom [webchat@host-80-41-143-112.as13285.net] has joined #minecrafthelp
#317 [11:58] <tom> hi
#318 [11:59] <Greymagic27> tom, Hey. What's the issue?
#319 [11:59] <AlexMercury662> Hey, I have an account from 2010 and I do not have access to the original email or transaction ID.
#320 [11:59] <AlexMercury662> I've sent an email to mojang 2 weeks ago but they are still responding to messages from last month.
#321 [11:59] <AlexMercury662> Am I waiting for nothing?
#322 [12:00] <AlexMercury662> My question being, will they do anything to help me migrate my account?
#323 [12:00] <tom> i have been unable to login to my account and im not receiving emails about my password reset have you got any ideas about what could be going on ??
#324 [12:00] <Greymagic27> AlexMercury662, Hey. When mojang reply it's likely that they'll ask you for proof of purchase, if that's the case you'll need to attempt to find your transaction ID. The ID comes in the email receipt when you first purchase the game. But, there are some alternate ways to find it:
#325 [12:00] <Greymagic27> ??> AlexMercury662 account/trans-id
#326 [12:00] <Mightyena> AlexMercury662: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#327 [12:01] <Greymagic27> tom, Hey. Before we go to emailing mojang let's ensure that nothing on your PC is causing, or playing a part, in this issue. HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Follow the steps which Mightyena will send below:
#328 [12:01] <Greymagic27> ??> tom tools/hjt
#329 [12:01] <Mightyena> tom: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#330 [12:01] <Mightyena> tom: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#331 [12:02] <AlexMercury662> Grey, im aware of what the transaction ID is and how to find it, but I no longer have that info as it has been 9 years.
#332 [12:02] <AlexMercury662> Is there any way i can answer verification questions or anything to get my account migrated?
#333 [12:03] <tom> im sure its not my pc as i have been able to run it before on other platforms such as ftb or tekkit
#334 [12:04] <Greymagic27> AlexMercury662, As I'm not part of mojang I don't have access to the exact process they use to ensure you own the account. When they reply it will give you an idea of what you can do to prove the account is infact yours
#335 [12:04] <Greymagic27> tom, Can you login to your account from other PCs?
#336 [12:04] <tom> nope
#337 [12:04] <tom> sadly not
#338 [12:04] <AlexMercury662> Okay, thank you Grey :)
#339 [12:04] <Greymagic27> AlexMercury662, No problem! Have a nice day/evening!
#340 [12:05] * AlexMercury662 [webchat@141.226.14.59] has quit. (Quit: webchat.esper.net)
#341 [12:05] <Greymagic27> tom, If you can't sign in from another PC then it would suggest it's an account issue. Although, the prospect of incompatible software is still in the air. Could you run the tool so we can confirm that it is an account issue, rather than an account one?
#342 [12:07] <tom> https://paste.ubuntu.com/p/NqTDDG8MTv/
#343 [12:07] <tom> i think thats right
#344 [12:08] <Greymagic27> tom, Uninstall NordVPN, avast secureline and akami netsesion
#345 [12:11] <tom> then what
#346 [12:12] <Greymagic27> tom, Once you've done that, restart your PC then try to login
#347 [12:12] <tom> okay thanks
#348 [12:20] * Jokuc [webchat@83-233-152-133.cust.bredband2.com] has joined #minecrafthelp
#349 [12:22] <Jokuc> Hey. My username on minecraft feedback is somehow different from my mojang/mc account name and I want it to be the same, but there's no option to change the mc feedback username, how can I do it?
#350 [12:22] <Greymagic27> Jokuc, Hi. The feedback website uses your microsoft account, meaning you'll need to change your microsoft name
#351 [12:23] <Jokuc> Ah I see. I'll try it out, thank you.
#352 [12:24] * Mats_brony [webchat@78.62.21.213.at-home.ru] has joined #minecrafthelp
#353 [12:24] <Jokuc> Nope. I already changed the name of that microsoft account a long time ago, but the mc feedback username hasn't updated.
#354 [12:25] <Greymagic27> Jokuc, On here: https://account.microsoft.com/profile/ did you hit 'Edit name'?
#355 [12:26] <Jokuc> Yep. My microsoft account name was something different when I registered for minecraft many years ago and I have changed it since so my microsoft account name is something completely different now but the minecraft feedback name still uses the old name.
#356 [12:28] <Mats_brony> I did not receive a earth skin in the mail
#357 [12:29] <Greymagic27> Jokuc, Hmm. Editing my name from the profile link seems to have worked for me. Have you tried logging out and back into the website?
#358 [12:29] <Jokuc> I have. I guess I will try to change the name again to see if anything happens.
#359 [12:30] <Greymagic27> Jokuc, If that comes back with no success I'd go ahead and email Microsoft and see if they can do anything
#360 [12:31] <Greymagic27> Mats_brony, Wait 12 hours. If you've got no email by then send mojang an email using this link: https://help.mojang.com/customer/portal/emails/new
#361 [12:32] <Mats_brony> Okay, I will be waiting. For only 5 minutes have passed)
#362 [12:34] <Jokuc> Yeah the name still simply won't change. Of course the Microsoft name updates fine, it's just the one on minecraft feedback that doesn't change, even if I delete browser cache and stuff.
#363 [12:35] <Jokuc> I have another issue too. For some reason the minecraft website is always in polish for me even though I'm from sweden and I'm not using a vpn or anything. I keep setting it to sweden but every time I come back it says minecraft poland?
#364 [12:36] <Greymagic27> Jokuc, Are you using the Swedish minecraft.net URL?
#365 [12:37] <Jokuc> Just minecraft.net, nothing after. It should default to swedish but it doesn't and my preferences won't save either. As soon as I close the page it's back in polish again
#366 [12:37] <Greymagic27> Jokuc, Does it happen on other browsers?
#367 [12:38] <Jokuc> Nope, it works fine on firefox and edge. Only happens in chrome.
#368 [12:38] <Greymagic27> Jokuc, Try changing the language here: https://my.minecraft.net/en-us/change-language/?next=/en-us/login/
#369 [12:40] <Jokuc> Didn't work, it's still polish. But I found something interesting. Some languages seem to save but not others
#370 [12:42] <Jokuc> Doesn't work to clean cache either haha chrome just won't let me use swedish. Not english either.. oh well I'll use norwegian for now lol
#371 [12:42] <Greymagic27> Jokuc, That is strange. As it's only on chrome I don't expect it's a bug, although there isn't any harm in submitting a report to see if anything comes up
#372 [12:43] <Jokuc> It appears that it's not that the page defaults to polish, but rather that chrome won't save the setting for english and swedish
#373 [12:44] <Greymagic27> Jokuc, Can you try a fresh reinstall of chrome? It's possible something has got caught up and a fresh reinstall may just kick it back into working
#374 [12:46] <Jokuc> I'll go through addons later, could be some tracker blocking plugins acting up. Anyway, I doubt microsoft is going to do anything my mc feedback name not updating.. there's no way of contacting mojang on the matter is there?
#375 [12:47] <Greymagic27> Jokuc, You can contact mojang, although I don't know if they can assist with feedback website issues. It's possible, although unlikely, that an addon you have is causing the name issue.
#376 [12:47] <Jokuc> I did ask on twitter but they just told me to read a page that has absolutely nothing to do with my issue
#377 [12:48] <Jokuc> it's not, I tried other browsers
#378 [12:49] <Jokuc> oh well I guess I'm stuck with the silly name from 2009, thanks anyway
#379 [12:50] <Greymagic27> Jokuc, No problem. Microsoft may be able to help, although I'm not sure how their support is on website issues, especially feedback.minecraft.net
#380 [12:51] <Jokuc> Last time I contacted microsoft support about xbox related issues a couple years ago they referred me to another support team who referred me back to the first one. cya
#381 [12:51] <Jokuc> Last time I contacted microsoft support about xbox related issues a couple years ago they referred me to another support team who referred me back to the first one. cya
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#383 [12:56] * tony193 [webchat@77.137.115.23] has joined #minecrafthelp
#384 [12:57] <tony193> we paied for thr game with pay pal and cant log in. didnt get code
#385 [12:58] <tony193> mail- shahar0586543058@gmail.com
#386 [13:01] * tony193 [webchat@77.137.115.23] has quit. (Quit: webchat.esper.net)
#387 [13:02] * Corderchameleon [webchat@cpc96952-walt26-2-0-cust573.13-2.cable.virginm.net] has joined #minecrafthelp
#388 [13:02] <Corderchameleon> hi
#389 [13:04] <Corderchameleon> I have recently been interested in going back to Minecraft and logged back in to download(java edition) but it is not accepting that I have purchased in the past. I believe someone else had migrated my account to Mojang and take my redeem code
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#391 [13:18] * Footzah [webchat@barion1871w-lp130-02-76-66-121-210.dsl.bell.ca] has joined #minecrafthelp
#392 [13:18] <Footzah> Hey, I am having problems uploading a world to realms. every time i try, it stops at about 5% for a bit and then says :uploading failed (-1)", idk how to fix it or whats wrong.
#393 [13:18] * Jesus [webchat@67.185.144.229] has joined #minecrafthelp
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#395 [13:20] * steph0 [webchat@ip4da899b2.direct-adsl.nl] has joined #minecrafthelp
#396 [13:21] <steph0> hi there i need to get my minecraft acount back but i dont get my email to reset my acount so i cant log in to download it
#397 [13:22] <steph0> ?
#398 [13:27] * black9glix [webchat@cpc144022-aztw33-2-0-cust884.18-1.cable.virginm.net] has joined #minecrafthelp
#399 [13:27] <black9glix> How can I friend people on java edition?
#400 [13:37] * Cactus [webchat@pool-100-7-22-150.rcmdva.fios.verizon.net] has joined #minecrafthelp
#401 [13:39] <Cactus> Hi - Can someone please help with login issues? I have reset my password 4 times and it still says invalid. I tried to migrate the account, and the page tells me it has already been migrated. I use the same exact password and email credentials, and get invalid. These cannot both be true. Please help. Thank you
#402 [13:41] <Footzah> Hey, I am having problems uploading a world to realms. every time i try, it stops at about 5% for a bit and then says :uploading failed (-1)", idk how to fix it or whats wrong.
#403 [13:47] * ronse [webchat@bzq-84-109-193-205.cablep.bezeqint.net] has joined #minecrafthelp
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#406 [13:48] <ronse> Hey guys, question... I lost my email and billing information a few years ago... is there a way to prove that I'm the owner of the account?
#407 [13:49] <ronse> I don't have access to my paypal
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#409 [14:03] <mattym> Footzah, Have you successfully uploaded a world to the Realm, from that some computer, in the past? Or is this the first one you are trying?
#410 [14:06] <Footzah> first time
#411 [14:07] <Footzah> i cannot upload any world, but can only make a world off of realms
#412 [14:07] <mattym> ??> Footzah tools/hjt
#413 [14:07] <Mightyena> Footzah: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#414 [14:07] <Mightyena> Footzah: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#415 [14:08] <Footzah> what will this do?
#416 [14:09] <mattym> Footzah, It generates us a list of programs on the PC. This will let us make sure nothing is causing a conflict with the upload.
#417 [14:13] <mattym> Footzah, The only potential issue I can see is Norton. You may want to try temporarily disabling Norton then trying the upload again.
#418 [14:13] <Footzah> oh ok
#419 [14:14] <mattym> Footzah, If that is not the issue, you will likely need to contact Mojang support.
#420 [14:14] <Footzah> ill try that now but thanks for the help!
#421 [14:16] * Eazer [webchat@186.35.189.106] has joined #minecrafthelp
#422 [14:17] <Eazer> Help, any solution to this?java.lang.nullpointerexception: group
#423 [14:18] <mattym> Eazer, When are you getting that error?
#424 [14:19] <Eazer> When I want to login to a server
#425 [14:19] <mattym> ??> Eazer tools/hjt
#426 [14:19] <Mightyena> Eazer: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#427 [14:19] <Mightyena> Eazer: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#428 [14:21] * Nohometurtle [webchat@ip68-7-200-203.sd.sd.cox.net] has joined #minecrafthelp
#429 [14:22] <Eazer> OK, one moment
#430 [14:22] <Nohometurtle> I've recently purchased minecraft java edition on accident. I wanted to purchase bedrock edition. Is there a way where i can refund java edition for bedrock?
#431 [14:23] <mattym> Nohometurtle, You will need to ask Mojang directly if they can.
#432 [14:23] <mattym> ??> Nohometurtle account/refund
#433 [14:23] <Mightyena> Nohometurtle: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#434 [14:23] * Nohometurtle [webchat@ip68-7-200-203.sd.sd.cox.net] has quit. (Client Quit)
#435 [14:25] <Eazer> https://paste.ubuntu.com/p/Ny5gkfMfsh/
#436 [14:26] <mattym> Eazer, Is it only when joining a server? Does a single player world work fine?
#437 [14:28] <Eazer> When I enter a single player, the game closes
#438 [14:28] <Eazer> But I'm more interested in servers
#439 [14:29] <mattym> Eazer, Do the following instructions that Mightyena will link you with a single player world.
#440 [14:29] <mattym> ??> Eazer launcher/log
#441 [14:29] <Mightyena> Eazer: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#442 [14:30] * Footzah [webchat@barion1871w-lp130-02-76-66-121-210.dsl.bell.ca] has quit. (Quit: webchat.esper.net)
#443 [14:40] * Kyle38374 [webchat@host-92-30-184-132.as13285.net] has joined #minecrafthelp
#444 [14:41] <Kyle38374> why cant servers I enter not connect
#445 [14:42] * Kyle38374 [webchat@host-92-30-184-132.as13285.net] has quit. (Client Quit)
#446 [14:42] <mattym> Kyle38374, What happens when you try?
#447 [14:42] * Kyle38374 [webchat@host-92-30-184-132.as13285.net] has joined #minecrafthelp
#448 [14:43] <Kyle38374> why cant I join any servers I enter details for (HyPixel)
#449 [14:43] <mattym> Kyle38374, What happens when you try?
#450 [14:44] <Kyle38374> it says cannot connect to world
#451 [14:45] <mattym> Kyle38374, What is the exact error?
#452 [14:45] <Kyle38374> ??
#453 [14:46] <mattym> Kyle38374, What is the exact error text you get?
#454 [14:46] <Kyle38374> unable to connect to world
#455 [14:47] <mattym> Kyle38374, Are you using the Java Edition?
#456 [14:47] <Kyle38374> no
#457 [14:47] <mattym> Kyle38374, Make sure you are connecting to Bedrock Edition servers then.
#458 [14:47] <Kyle38374> how do I do that
#459 [14:48] <mattym> Kyle38374, You need to make sure the servers you are trying are specific to Bedrock Edition, something you will need to research on your own.
#460 [14:48] <Kyle38374> ok thanks for your help
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#463 [14:57] * Giuliano [webchat@92.80.249.129] has joined #minecrafthelp
#464 [14:57] <Giuliano> Hi
#465 [14:58] <Giuliano> i have a problem and my problem is that i can't sing in on my account it's like a grey thing i tried different browser and it's still dosen't work like the green button saying sing in i click it and it's saying grey and im not on my account i wanted to buy mc but i cant somone can help me plz
#466 [14:59] * Jason [webchat@76-237-192-246.lightspeed.miamfl.sbcglobal.net] has joined #minecrafthelp
#467 [15:00] <Jason> My game keeps crashing whenever i attempt to start the game, it'll get to about 80% of the way done and then it'll crash
#468 [15:00] <mattym> ??> Jason av/adwcleaner
#469 [15:00] <Mightyena> Jason: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1-adwcleaner/1999/
#470 [15:00] <Mightyena> Jason: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#471 [15:00] <mattym> ??> Giuliano tools/hjt
#472 [15:00] <Mightyena> Giuliano: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#473 [15:00] <Mightyena> Giuliano: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#474 [15:02] <Giuliano> ?
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#477 [15:07] * jenstobi12 [webchat@83-90-176-247-cable.dk.customer.tdc.net] has joined #minecrafthelp
#478 [15:07] <jenstobi12> i cant remember my emil adress to my account
#479 [15:07] <jenstobi12> its from long ago
#480 [15:07] <jenstobi12> and youre support system is bad
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#482 [15:13] * LethalNeonWorm [webchat@cpc101306-bagu16-2-0-cust929.1-3.cable.virginm.net] has joined #minecrafthelp
#483 [15:15] <LethalNeonWorm> Hi, I have a Realm subscription renewal question for Windows 10 Minecraft. My subscription is renewed on my live account in MS, but Minecraft does not register it.
#484 [15:16] <mattym> LethalNeonWorm, Sorry, not really something we can troubleshoot or help with here.
#485 [15:17] <LethalNeonWorm> ok thank you
#486 [15:25] * Max0 [webchat@HSI-KBW-134-3-49-194.hsi14.kabel-badenwuerttemberg.de] has joined #minecrafthelp
#487 [15:25] <Max0> Hey why cant i crawl on minecraft console
#488 [15:27] <mattym> Max0, Because its not part of that version of the game.
#489 [15:27] <Max0> Thats so dumb if its possible in java but not in bedrock
#490 [15:27] * Jones9 [webchat@dslb-088-064-198-215.088.064.pools.vodafone-ip.de] has joined #minecrafthelp
#491 [15:28] <Max0> I heard you can maje custom skins on bedrock will it be possible on console too?
#492 [15:28] <Max0> I mean in future update
#493 [15:28] <mattym> Max0, When the customizer is complete, I believe it will be available on all Bedrock versions.
#494 [15:29] <Jones9> I don't get the email where i could reset my safety questions . What should i do
#495 [15:29] <mattym> Jones9, Are you sure you are sending it to the correct email?
#496 [15:29] <Jones9> 100%
#497 [15:29] <mattym> Jones9, Did you check any spam/junk folders in the email?
#498 [15:29] <Jones9> jap
#499 [15:30] * Max0 [webchat@HSI-KBW-134-3-49-194.hsi14.kabel-badenwuerttemberg.de] has quit. (Client Quit)
#500 [15:30] <mattym> ??> Jones9 account/send-email
#501 [15:30] <Mightyena> Jones9: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#502 [15:30] <Mightyena> Jones9: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#503 [15:31] <Jones9> I already did this and now i'm here
#504 [15:31] <Jones9> should i just wait?
#505 [15:31] <mattym> Jones9, Yes
#506 [15:31] <Jones9> ok thanks a lot
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#511 [15:52] <girllovepuppy> #minecrafthelp hey guys, i'm experiencing and "invalid email or password" for DAYS.. can someone please help?
#512 [15:52] <girllovepuppy> i downloaded minecraft 2 days ago and have been wanting to play ever since then
#513 [15:52] <mattym> girllovepuppy, Where are you getting that error?
#514 [15:52] <girllovepuppy> minecraft launcher
#515 [15:53] <girllovepuppy> it's the official launcher and i actually paid for the game
#516 [15:53] <mattym> girllovepuppy, Are you able to log in at minecraft.net ?
#517 [15:55] * Night3 [webchat@c-67-182-196-199.hsd1.ut.comcast.net] has joined #minecrafthelp
#518 [15:55] <Night3> Hey so my account is suddenly acting like I never bought the game.
#519 [15:55] * girllovepuppy [webchat@cpe-101-181-138-122.vb03.vic.asp.telstra.net] has joined #minecrafthelp
#520 [15:55] * girllovepuppy [webchat@cpe-101-181-138-122.vb03.vic.asp.telstra.net] has quit. (Client Quit)
#521 [15:55] <mattym> Night3, What do you mean?
#522 [15:56] * girllovepuppy [webchat@cpe-101-181-138-122.vb03.vic.asp.telstra.net] has joined #minecrafthelp
#523 [15:56] <girllovepuppy> sorry, i had to reload wesbite
#524 [15:56] <girllovepuppy> no i can't log into minecraft.net
#525 [15:57] <mattym> ??> girllovepuppy tools/hjt
#526 [15:57] <Mightyena> girllovepuppy: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#527 [15:57] <Mightyena> girllovepuppy: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#528 [15:57] * girllovepuppy [webchat@cpe-101-181-138-122.vb03.vic.asp.telstra.net] has quit. (Client Quit)
#529 [15:57] <Night3> I log into Minecraft and it only lets me play the demo even though I already bought it.
#530 [15:57] <Night3> I already looked at the website and tried everythign there.
#531 [15:58] <mattym> Night3, When logged in on the launcher, do you see an email or username in the upper left?
#532 [15:58] <Night3> I log in using my email, I don't know what my username is or if I even have one. I can check the upper left if it's any different than what I use to log in.
#533 [15:59] <mattym> Night3, All I need to know is if once logged in, on the upper left, you see an email or username.
#534 [16:02] <Night3> it says "Player"
#535 [16:04] <mattym> Night3, Are you logged into the the Mojang account (email based) that you either purchased the game on or Migrated(if you purchased pre-2012) to?
#536 [16:05] <Night3> Mojang account
#537 [16:05] <mattym> Night3, Right, but is it the correct one?
#538 [16:05] <Night3> ohhh sorry. I only have one account that has ever been associated with Minecraft and I'm using it.
#539 [16:06] <Night3> I didn't use it before 2012.
#540 [16:06] <mattym> Night3, What does it say if you log in at account.mojang.com/me
#541 [16:06] <Night3> "Redeem Gift Code or Prepaid Card"
#542 [16:07] <mattym> Night3, Are you sure there is no other mojang/email account you may have used?
#543 [16:07] <Night3> Yes, I checked all other emails that could've been used. Is it possible to sign up to Mojang without using an email?
#544 [16:07] <mattym> Night3, No
#545 [16:08] <mattym> Night3, If you cannot find it on another email, you will need to contact Mojang about account recovery.
#546 [16:08] <mattym> ??> Night3 account/send-email
#547 [16:08] <Mightyena> Night3: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#548 [16:08] <Mightyena> Night3: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#549 [16:09] <Night3> Ok, thank you.
#550 [16:10] * aaaa [webchat@mtrlpq5302w-lp140-02-70-49-125-142.dsl.bell.ca] has joined #minecrafthelp
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#554 [16:32] * LordSausieDog [webchat@cpe-121-211-69-35.hhui-cr-002.ken.nsw.bigpond.net.au] has joined #minecrafthelp
#555 [16:34] <LordSausieDog> in my house in minecraft, i keep hearing internet connection sounds from the 70s-90s era. i turned off sounds but i still hear it
#556 [16:54] * mattia16 [webchat@net-31-156-92-205.cust.vodafonedsl.it] has joined #minecrafthelp
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#558 [17:19] * marcus030404 [webchat@176-23-68-184-cable.dk.customer.tdc.net] has joined #minecrafthelp
#559 [17:19] <marcus030404> Hello
#560 [17:20] * kenkall657 [webchat@35.40.91.76] has joined #minecrafthelp
#561 [17:20] <kenkall657> i got the wrong version of minecraft and need a refund to buy the version compatible with xbox live
#562 [17:21] <mattym> ??> kenkall657 account/refund
#563 [17:21] <Mightyena> kenkall657: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#564 [17:21] <marcus030404> hey
#565 [17:22] <marcus030404> i need help to change email, but i can't remeber my code to my old email and need to change my security questions.
#566 [17:23] <mattym> ??> marcus030404 account/send-email
#567 [17:23] <Mightyena> marcus030404: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#568 [17:23] <Mightyena> marcus030404: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#569 [17:23] <kenkall657> i already filled out an email request form, is there anything else i can do?
#570 [17:23] <mattym> kenkall657, No, you will need to wait on Mojang.
#571 [17:24] <marcus030404> i did that 3 weeks ago and still no answer
#572 [17:24] <mattym> marcus030404, See the second link Mightyena gave you.
#573 [17:25] * marcus030404 [webchat@176-23-68-184-cable.dk.customer.tdc.net] has quit. (Quit: webchat.esper.net)
#574 [17:45] * Owen [webchat@d199-74-165-99.nap.wideopenwest.com] has joined #minecrafthelp
#575 [17:45] <Owen> Im having payment issues and cant fix the problem
#576 [17:46] <mattym> Owen, What sort of issue?
#577 [17:47] <Owen> So im trying to buy java edition, and ive made sure im putting the right card information in, but it just keeps saying an error occured
#578 [17:47] <Owen> ive read the mojang support site and tried all of the troubleshooting solutions but nothing works
#579 [17:48] <mattym> Owen, Is it a regular credit/debit card, and not a gift/pre-paid card?
#580 [17:49] <Owen> i started off with a prepaid card, that didnt work so i linked it to my paypal, and that still didnt work so i am using a regular credit card
#581 [17:49] <mattym> Owen, Are you currently in the US, or elsewhere?
#582 [17:50] <Owen> I am in the US
#583 [17:50] <mattym> Owen, Was the credit card issued in the US?
#584 [17:50] <Owen> yes
#585 [17:50] <Owen> ive also made sure it can make international purchases
#586 [17:51] <mattym> Owen, Did you ask if it was something the card can do, or did you specifically state that you need to authorize an internation transaction
#587 [17:52] <Owen> i just made sure it can do international
#588 [17:52] <Owen> however ive bought games before with this so i thought it should work
#589 [17:53] <mattym> Owen, If you are in the US, you can try via the Amazon site https://www.amazon.com/Minecraft-Mac-Online-Game-Code/dp/B010KYDNDG/ref=sr_1_1?keywords=Minecraft+PC&qid=1569883985&sr=8-1
#590 [17:54] <Owen> so purchase one of those and use redeem code when i go to purchase minecraft?
#591 [17:54] <mattym> Owen, I think Amazon has its own redemption method (its detailed once you buy it), but yes essentially.
#592 [17:54] <Owen> alright, thanks a lot for your help
#593 [17:54] <mattym> Owen, From what we have seen the Amazon purchase system usually has less issues with the cards.
#594 [17:55] <Owen> alright thank you, have a good night
#595 [17:56] * wintersap [webchat@CPE7c9a54c3e09e-CM7c9a54c3e09c.cpe.net.cable.rogers.com] has joined #minecrafthelp
#596 [17:56] <wintersap> hello
#597 [17:56] <wintersap> Im having the java.lang.illegalstateexception failed to create a child event loop issue
#598 [17:56] <wintersap> whenever I try to open either single player or multiplayer
#599 [17:58] <mattym> wintersap, https://bugs.mojang.com/browse/MC-34749
#600 [17:59] <wintersap> I've tried everything on there, and do not have any antivirus blocking
#601 [17:59] <mattym> wintersap, Then try the other methods it lists.
#602 [17:59] <wintersap> I have tried them all, which lead me to here
#603 [17:59] <wintersap> Ive run out of things to try
#604 [18:00] <mattym> wintersap, That page details all the causes we know for this. You have missed or overlooked something.
#605 [18:00] <wintersap> I will go look again
#606 [18:01] * wintersap [webchat@CPE7c9a54c3e09e-CM7c9a54c3e09c.cpe.net.cable.rogers.com] has quit. (Client Quit)
#607 [18:05] * wintersap [webchat@CPE7c9a54c3e09e-CM7c9a54c3e09c.cpe.net.cable.rogers.com] has joined #minecrafthelp
#608 [18:06] <wintersap> Thank you for your assistance, I apologize for being ignorant and missing something
#609 [18:14] <mattym> That never happens ^
#610 [18:14] * CJ [webchat@104-189-106-217.lightspeed.wepbfl.sbcglobal.net] has joined #minecrafthelp
#611 [18:14] * sup [webchat@c-98-245-58-171.hsd1.co.comcast.net] has joined #minecrafthelp
#612 [18:15] <CJ> Hi! My name is CJ and I have a minecraft account, however it got hacked so I changed the password, changed my security questions, and disabled the account. However I would like to re-enable the account as when I disabled it, the email said I could enable the account at any time as long as I could prove the account is mine.
#613 [18:18] <CJ> I've emailed Mojang through the support forums however I've just been sitting here for five hours. I run a server and I run a community on another server so I really need my account back
#614 [18:18] <sup> I have a question, I just downloaded Minecraft on my new computer and the breaking animation of the block is all messed up... If i turn the cursor it continues the animation but it moves on the block?
#615 [18:18] <mattym> CJ, https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#616 [18:19] <mattym> sup, Are you running the Snapshot version?
#617 [18:19] <sup> how do I figure that out?
#618 [18:20] <mattym> sup, When you start the game, the main menu should show a version number, and the launcher itself should show a version number next to the Play button. What is that number for you?
#619 [18:20] <sup> It is the snapshot version... how do I fix that then?
#620 [18:21] <mattym> sup, On the launcher, there should be a drop down where you can select Release Version or something similarly worded
#621 [18:21] <CJ> So I'm going to have to wait over a month if Mojang is now only looking at cases from July 24th? Is there any other way to re-enable my account?
#622 [18:21] <mattym> sup, That animation is a known issue in the snapshots, which are meant for bug testing, not regular play.
#623 [18:21] <mattym> CJ, No
#624 [18:22] <CJ> So what do I do? I can't just sit here and wait I have a server to run and a community to be apart of. Also, sorry if I seem a little rude I'm just angry that my account was somehow hacked into.
#625 [18:23] <mattym> CJ, Unfortunately your only option is to wait.
#626 [18:23] <sup> I'm stupid... Thank You. CJ, you can try logging in through your email and say that you need a new password
#627 [18:24] <CJ> I can't. I literally disabled my Mojang account. I try to login to the Mojang website and the Minecraft website but nothing.
#628 [18:27] <sup> If you disable your Mojang account, it no longer can be accessed by anybody... including you. Your only options are to 1 buy Minecraft again... or 2 wait for a response.
#629 [18:28] * BEBDY [webchat@24-179-195-16.dhcp.stcd.mn.charter.com] has joined #minecrafthelp
#630 [18:28] <BEBDY> BENDY
#631 [18:28] * Karebear [webchat@67-211-156-166.clov.dmt.ntelos.net] has joined #minecrafthelp
#632 [18:29] * BEBDY [webchat@24-179-195-16.dhcp.stcd.mn.charter.com] has quit. (Client Quit)
#633 [18:30] <Karebear> So my sister downloaded java edition for Minecraft but everytime she tries loading up the game it says "Not responding" and then crashes, any of ideas how I can fix this issue?
#634 [18:30] * CJ [webchat@104-189-106-217.lightspeed.wepbfl.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#635 [18:30] <mattym> Karebear, On which loading screen is it happening? Or is it happening sometime after the game has loaded?
#636 [18:31] <Karebear> She presses the play button and when it starts to load up it pops up the error then proceeds to crash
#637 [18:31] <mattym> ??> Karebear av/adwcleaner
#638 [18:31] <Mightyena> Karebear: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1-adwcleaner/1999/
#639 [18:31] <Mightyena> Karebear: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#640 [18:33] <Karebear> Can I trust it?
#641 [18:33] <mattym> Karebear, Yes
#642 [18:34] <Karebear> Okay thanks, I will let you know when that's done.
#643 [18:39] <Karebear> Okay so she downloaded it but and she clicked run and then clicked accept but then it just disappeared. Not sure where it went lol
#644 [18:39] <mattym> Karebear, Minimize other windows on the desktop, it may have started in the background or another confirmation window may have.
#645 [18:41] <Karebear> It didn't show up in another window, didn't even pop up as an app on the desktop background
#646 [18:41] <mattym> Karebear, Try running it again
#647 [18:42] <Karebear> It's in her windows files but nothing is in it
#648 [18:42] <mattym> Karebear, Try running the download again
#649 [18:43] <Karebear> Okay she's running it again, it popped up "Let this app make changes to your device?"
#650 [18:46] <Karebear> She clicked accept and then it popped up an agreement and she clicked agree and it disappeared again
#651 [18:46] <mattym> Karebear, One moment.
#652 [18:47] <mattym> Karebear, This is a link to a slightly older version of ADWCleaner, try it instead https://toolslib.net/downloads/finish/1-adwcleaner/1999/
#653 [18:49] * Landon [webchat@162-230-82-23.lightspeed.bcvloh.sbcglobal.net] has joined #minecrafthelp
#654 [18:50] <Karebear> Okay we figured it out and she pressed "scan" now
#655 [18:50] <Landon> I am createing my account and entered my gift card code and it is stuck on placing order for about 30 mins! help
#656 [18:51] <mattym> Landon, Did you follow the exact steps listed on the card for redemption?
#657 [18:51] <Landon> yes
#658 [18:51] <Karebear> Okay she
#659 [18:51] <Karebear> is restarting her computer
#660 [18:51] * HAMES [webchat@c-71-200-51-37.hsd1.va.comcast.net] has joined #minecrafthelp
#661 [18:51] <mattym> Landon, If you log in at account.mojang.com/me does it list that the game is owned?
#662 [18:53] <Karebear> Okay what's the next step?
#663 [18:53] <HAMES> i downloaded java edition 2015 now im trying to log in after a long time but it says it cant connect to servers
#664 [18:53] <mattym> Karebear, After its been restarted, test the game again.
#665 [18:53] <mattym> HAMES, What is the exact error message you are getting?
#666 [18:53] <HAMES> cannot connect to servers
#667 [18:54] <mattym> HAMES, What happens if you try to log in on the minecraft.net site?
#668 [18:55] <HAMES> it works then shows my info
#669 [18:55] <mattym> ??> HAMES tools/hjt
#670 [18:56] <Mightyena> HAMES: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#671 [18:56] <Mightyena> HAMES: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#672 [18:57] <Landon> THanks
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#675 [18:58] <HAMES> i dont have windows it says i need windows
#676 [18:58] <Blood3lade> hey i cant not loggt in my account
#677 [18:59] <mattym> HAMES, What OS are you on?
#678 [18:59] <mattym> Blood3lade, What happens when you try?
#679 [18:59] * bauerpikachu [webchat@159.2.223.192] has quit. (Client Quit)
#680 [18:59] <HAMES> mac
#681 [19:00] <mattym> HAMES, Do you have any Antivirus, Firewall, VPN, Ad Blocking or Parental Control software installed?
#682 [19:00] * IphoneHome [webchat@pool-96-255-96-168.washdc.fios.verizon.net] has joined #minecrafthelp
#683 [19:00] <Blood3lade> false pw and email adress
#684 [19:00] <Blood3lade> i think my account was hacked
#685 [19:00] <HAMES> no
#686 [19:00] <mattym> Blood3lade, What happens if you try to log in at the website minecraft.net ?
#687 [19:00] <HAMES> i dont think i do
#688 [19:01] <HAMES> should i get nord
#689 [19:01] <IphoneHome> hi can someone help me with login issues? I haven't played since 2013 and dont know how to login.
#690 [19:01] <mattym> HAMES, Try disabling the default Mac firewall. Let me know if you are not sure how to do that. Then try to login again.
#691 [19:01] <HAMES> im not sure how to do that
#692 [19:01] <mattym> IphoneHome, What do you mean you dont know how?
#693 [19:01] <IphoneHome> when I played before, I used to login with my username and password
#694 [19:02] * douglas [webchat@c-98-206-61-197.hsd1.in.comcast.net] has joined #minecrafthelp
#695 [19:02] <IphoneHome> no email
#696 [19:02] <mattym> HAMES, Go to the Settings app, then in I believe its called Safety & Security, you should have the option to turn off the mac firewall. Do so then try the login.
#697 [19:02] <douglas> I have a question guys
#698 [19:02] <IphoneHome> and now when I try to connect my old minecraft account to mojang to login, I can't connect it properly
#699 [19:02] <mattym> IphoneHome, Then you need to Migrate your account to a Mojang account.
#700 [19:03] <Karebear> Alright we ran into another problem, says on Minecraft,net that she already owns the game but says on the home screen that she needs to buy it
#701 [19:03] <mattym> Karebear, What homescreen?
#702 [19:04] <douglas> when I bought mc java edition I thought that you get bedrock edition for free but I did not so do I not get it for free or something
#703 [19:04] <Blood3lade> i think i got hacked also no password reset email can someone help me please?
#704 [19:04] <IphoneHome> thats what I'm trying to do atm but I don't know if I registered an email to the account
#705 [19:04] <mattym> douglas, When did you buy the Java Edition?
#706 [19:05] <mattym> Blood3lade, I asked what happens/what it says if you log in on the website.
#707 [19:05] <Blood3lade> dont work
#708 [19:05] <mattym> Blood3lade, What error do you get?
#709 [19:05] <mattym> IphoneHome, Every account ever created used an email to confirm its creation, that is the email you need to use.
#710 [19:06] <Blood3lade> my email and password would be wrong but I enter it correctly
#711 [19:06] <HAMES> it didnt work
#712 [19:06] <mattym> HAMES, Are you sure you have none of the types of programs I asked about before?
#713 [19:06] <douglas> +mattym may 20 2019
#714 [19:06] <HAMES> yes other than firewall
#715 [19:07] <mattym> douglas, That offer ended last October (2018)
#716 [19:07] <douglas> okay thanks!
#717 [19:07] <mattym> HAMES, Is it a personal computer, or one provided by a school/work/other?
#718 [19:07] <HAMES> pc
#719 [19:07] <IphoneHome> mattym If I dont receive an email about my old account. Should I just assume the accounts been deleted?
#720 [19:07] <mattym> HAMES, Are you currently trying to connect from your home internet network?
#721 [19:08] <Blood3lade> I also play on pc windows 10 java edition
#722 [19:08] <HAMES> no my internet is fine
#723 [19:08] <mattym> HAMES, Is it your home connection?
#724 [19:08] <HAMES> yes
#725 [19:08] <mattym> HAMES, Are you using the official launcher?
#726 [19:08] <HAMES> whats that'
#727 [19:08] <mattym> ??> Blood3lade tools/hjt
#728 [19:08] <Mightyena> Blood3lade: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#729 [19:08] <Mightyena> Blood3lade: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#730 [19:09] <Karebear> So when you log onto Minecraft.net it pops up the "Java edition buy now" thing right. Well she bought MC java edition with a prepaid Minecraft card so all she would have to do is to type the code from that in. She put in the code a bit ago but it's saying she still needs to buy it but when she goes to download button it says she already has it but
#731 [19:09] <Karebear> isn't showing the java download button
#732 [19:09] <mattym> IphoneHome, They do not delete accounts unless the owner requests it. If you do not remember the email you used, you will need to contact Mojang support.
#733 [19:09] <mattym> ??> IphoneHome account/send-email
#734 [19:09] <Mightyena> IphoneHome: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#735 [19:09] <Mightyena> IphoneHome: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
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#737 [19:09] <Karebear> Basically she bought it but it's saying she doesn't own it
#738 [19:09] <mattym> Karebear, Log into the website then go to the download page.
#739 [19:10] <Notthepolo> So guys I have a realm, and Ive currently made it completely unusable
#740 [19:10] <HAMES> i have the launcher they gave me when i downloaded the game
#741 [19:10] <mattym> HAMES, Are you using the game launcher from minecraft.net and not another one?
#742 [19:11] <Karebear> We went to the download page and it's saying she already owns it but it's only showing the windows download
#743 [19:11] <mattym> HAMES, Then can you please write the exact error you are getting. "Cannot connect to servers" is not one of the error messages you would see from that launcher.
#744 [19:11] <mattym> Karebear, What are you trying to download it on?
#745 [19:11] <Karebear> PC
#746 [19:11] <Karebear> Java edition
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#748 [19:12] <mattym> Karebear, The main download button on minecraft.net will get that versions.
#749 [19:13] <HAMES> invalidalgorithmparameterexeption: the trust anchors parameter must be non-empty
#750 [19:14] <mattym> HAMES, Did you install a version of Java above 8 on your computer?
#751 [19:15] <HAMES> whats that
#752 [19:15] <HAMES> did they have above 8 in 2015
#753 [19:16] <Karebear> Yes we're on that page already but where can she download the java and not the windows edition
#754 [19:16] <mattym> HAMES, A version of Java above Java 8, not of the game.
#755 [19:16] <mattym> HAMES, Also, did you not install a newer launcher, or are you using one from 2015?
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#757 [19:16] <HAMES> im using 2015 one and i have java version 8
#758 [19:16] <mattym> Karebear, If you bought Java Edition, you only get Java Edition.
#759 [19:17] <mattym> HAMES, Download and install the new launcher from minecraft.net
#760 [19:17] <Karebear> Okay so the Windows is the java one?
#761 [19:17] <mattym> Karebear, Java Edition, works on Windows, Mac and Linux. If you are on a windows computer, the download button will give you the Windows installer for Java Edition
#762 [19:18] <mattym> Karebear, Which is what you already have installed and were having the crashes with before.
#763 [19:18] * HAMES [webchat@c-71-200-51-37.hsd1.va.comcast.net] has quit. (Quit: webchat.esper.net)
#764 [19:20] <Karebear> Oh my lord, why did they have to make it so confusing. They put it as "Windows" making me think it was the bedrock edition when they just could of put it for "Java"
#765 [19:20] <mattym> Karebear, Well, its fairly simple actually, the Windows 10 version (Bedrock) is only sold via the Windows Store app. Not even mentioned on the minecraft.net site.
#766 [19:20] <Blood3lade> should I insert the hijack link here?
#767 [19:21] <mattym> Karebear, The pre-paid card also says whats its for.
#768 [19:21] <mattym> Blood3lade, Yes
#769 [19:22] <Blood3lade> here is the link https://paste.ubuntu.com/p/m6hxtbqJK3/
#770 [19:23] <mattym> Blood3lade, Uninstall Brave Browser.
#771 [19:23] <Blood3lade> why?
#772 [19:23] <mattym> Blood3lade, Its knows to cause login issues.
#773 [19:23] <mattym> known*
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#775 [19:24] <Blood3lade> ok i have uninstalled
#776 [19:25] <mattym> Blood3lade, Try the login again, you may need to restart the PC.
#777 [19:25] * Dan [webchat@c-73-237-238-107.hsd1.ga.comcast.net] has joined #minecrafthelp
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#779 [19:31] * ElProfesorEr3bos [webchat@dsl-187-134-7-8-dyn.prod-infinitum.com.mx] has joined #minecrafthelp
#780 [19:31] <ElProfesorEr3bos> Hi?
#781 [19:32] <ElProfesorEr3bos> Why i don't receive an email to change my password?
#782 [19:32] * Undeafeted [webchat@CPE9050cabe6583-CM9050cabe6580.cpe.net.cable.rogers.com] has joined #minecrafthelp
#783 [19:32] <ElProfesorEr3bos> since yesterday i dont receive it
#784 [19:33] * Blood3lade [webchat@92.116.129.91] has joined #minecrafthelp
#785 [19:33] <mattym> ElProfesorEr3bos, Did you check any spam/junk folders in your email account?
#786 [19:33] <ElProfesorEr3bos> Yes
#787 [19:33] <mattym> ElProfesorEr3bos, Are you sure you are requesting it to be sent to the correct email?
#788 [19:33] <ElProfesorEr3bos> Yes, i tried a lot of times yesterday and today
#789 [19:34] <mattym> ??> ElProfesorEr3bos account/send-email
#790 [19:34] <Mightyena> ElProfesorEr3bos: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#791 [19:34] <Mightyena> ElProfesorEr3bos: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#792 [19:34] <ElProfesorEr3bos> And i just don't receive it
#793 [19:34] <Blood3lade> dont work
#794 [19:34] <mattym> Blood3lade, Is it doing the same thing as before?
#795 [19:35] <Blood3lade> yes
#796 [19:35] <ElProfesorEr3bos> But, why they changed it my password?
#797 [19:35] <Dan> It could be timed out or did your email didn't update?
#798 [19:35] <mattym> ElProfesorEr3bos, I doubt they did.
#799 [19:35] <mattym> ??> Blood3lade av/adwcleaner
#800 [19:35] <Mightyena> Blood3lade: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1-adwcleaner/1999/
#801 [19:35] <Mightyena> Blood3lade: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#802 [19:36] <ElProfesorEr3bos> Yes, they did it, they did it once before
#803 [19:36] <mattym> ElProfesorEr3bos, Not something Mojang does. You likely forgot the info, or someone hacked it.
#804 [19:36] <ElProfesorEr3bos> But this time I could change my password
#805 [19:37] <ElProfesorEr3bos> Yes, they did it, because, they send me an email where says that my password has been reseted
#806 [19:37] <Blood3lade> I wanted to set up a new passowrt but do not get any email to do this everywhere I looked at spam folder etc. nothing
#807 [19:37] <mattym> ElProfesorEr3bos, Then someone hacked your account.
#808 [19:38] <mattym> Blood3lade, Then contact Mojang
#809 [19:38] <Undeafeted> whenever i try to join a server it says invalid session please try restarting your game and the launcher. how can i fix that? (i have restarted computer, game and launcher many times.)
#810 [19:38] <Blood3lade> I have but there comes back nothing
#811 [19:38] <Dan> can i get some help.
#812 [19:38] * Matthew2 [webchat@cpe-66-27-145-231.dc.res.rr.com] has joined #minecrafthelp
#813 [19:39] <mattym> Dan, Generally you need to explain what you need help with before we can help.
#814 [19:39] <mattym> ??> Undeafeted launcher/relog
#815 [19:39] <Mightyena> Undeafeted: Click your Minecraft username (or email address) in the upper left part of the launcher, select Log out, then re-enter your info and try the game again.
#816 [19:39] <mattym> Blood3lade, They are working on about a 2 month support backlog
#817 [19:39] <Undeafeted> k
#818 [19:40] <Matthew2> Hello! so my question is, if you purchased windows 10 version of minecraft but you meant to buy the java edition can you exchange or refund for the other version/edition?
#819 [19:40] <mattym> ??> Dan scold/pm
#820 [19:40] <Mightyena> Dan: We prefer to assist people publicly, so that others can benefit if they have similar questions. Please don't PM people who are assisting you unless they have asked you to, or you are sending private information.
#821 [19:40] * clarjon1 [~clarjon1@23-248-49-196.tpia.execulink.com] has joined #minecrafthelp
#822 [19:40] <mattym> Matthew2, You will need to contact the Microsoft Store app support and ask.
#823 [19:40] <Dan> sorry first time using this
#824 [19:41] <Matthew2> Ok thank you Dan!
#825 [19:41] <Blood3lade> yes everything is alright only I wait half a year for my answer just got back a write because of the problem that I currently have
#826 [19:41] <Dan> here. when I enter in The latest version, snapshot or forge without any mods attached it will stop responding and I am forced to close it out (BTW I left it on all night charging and when I woken up it still wasn't done resounding.) also it stops responding when I enter in a sever like Mineplex and Hypixel. Its not the WiFi because its at full bars
#827 [19:41] <Dan> when it stops, its not storage because I had many GB open, and it DOSE Not work when i restart it. Also when I first got it it worked fine. Please help! Thanks
#828 [19:42] <mattym> Dan, Does it work on the current released version, with no mods at all.
#829 [19:42] <Dan> no
#830 [19:42] <Dan> i made sure
#831 [19:42] <mattym> ??> Dan av/adwcleaner
#832 [19:42] <Mightyena> Dan: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1-adwcleaner/1999/
#833 [19:42] <Mightyena> Dan: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#834 [19:43] <Undeafeted> oh wow, thats all i needed to do thank you so much.
#835 [19:43] <mattym> Undeafeted, Had you made a name change recently?
#836 [19:44] <Undeafeted> no
#837 [19:44] <mattym> Undeafeted, Odd, thats usually what triggers that issue.
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#840 [19:46] <Dan> thanks Mightyena
#841 [19:46] * LubeyLion [webchat@ip68-98-69-201.ph.ph.cox.net] has joined #minecrafthelp
#842 [19:46] <LubeyLion> Hello
#843 [19:47] * Dan [webchat@c-73-237-238-107.hsd1.ga.comcast.net] has quit. (Quit: webchat.esper.net)
#844 [19:48] <LubeyLion> I'm very confused with my situation. I just purchased the game and made an account today, but whenever I try to log on to the website and game, it just doesn't work. I know that the password and email are correct so I'm confused as to why its not working.
#845 [19:48] <mattym> LubeyLion, What issues or error messages are you getting on the site and game respectively.
#846 [19:49] <LubeyLion> on the game it says invalid email or password but on the website it doesnt say anything
#847 [19:49] <mattym> ??> LubeyLion tools/hjt
#848 [19:49] <Mightyena> LubeyLion: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#849 [19:49] <Mightyena> LubeyLion: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
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#851 [19:53] <LubeyLion> ok i did it
#852 [19:53] * Derrick_ [webchat@208.123.158.189] has joined #minecrafthelp
#853 [19:54] <mattym> LubeyLion, We need the link you were instructed to create.
#854 [19:54] <LubeyLion> https://paste.ubuntu.com/p/wHndYYtfdN/ this one?
#855 [19:54] * Derrick_ [webchat@208.123.158.189] has quit. (Client Quit)
#856 [19:56] <mattym> ??> LubeyLion info/mcleaks
#857 [19:56] <Mightyena> LubeyLion: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#858 [19:56] <Mightyena> LubeyLion: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#859 [19:56] <mattym> ??> LubeyLion win/hosts/edit
#860 [19:56] <Mightyena> LubeyLion: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#861 [19:56] <Mightyena> LubeyLion: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#862 [19:59] <LubeyLion> do i remove it just by deleting it
#863 [19:59] <mattym> LubeyLion, Yes
#864 [19:59] <LubeyLion> is that it just the notepad and delete?
#865 [19:59] <mattym> LubeyLion, You need to follow the directions.
#866 [20:00] <LubeyLion> i did but i am a little confused
#867 [20:00] <LubeyLion> i opened notepad and deleted the mojang files
#868 [20:00] <mattym> LubeyLion, Then just save the file.
#869 [20:00] <LubeyLion> ok thank you!
#870 [20:00] <mattym> LubeyLion, Then test login again.
#871 [20:00] <LubeyLion> what exactly are MCLeaks?
#872 [20:01] <mattym> LubeyLion, An account stealing tool. That now has your account info.
#873 [20:01] <mattym> LubeyLion, So as the instructions said, remember to reset the password after you have confirmed you can log in again.
#874 [20:01] <LubeyLion> ohh cause i shared this computer with my brother
#875 [20:01] <LubeyLion> but it works now so thank you so much
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#877 [20:17] * OrangJuce [webchat@c-24-11-52-108.hsd1.ut.comcast.net] has joined #minecrafthelp
#878 [20:18] <OrangJuce> Hello I cannot register a Mojang account. It says that I have an invalid registration and I need to double check my information. I have done this multiple times and it is all correct. I do not know how to fix this and have turned to this chat room. Any help is appreciated.
#879 [20:19] <mattym> OrangJuce, What is the exact error message it gives you?
#880 [20:19] <OrangJuce> Hold on a moment while i find it
#881 [20:20] <OrangJuce> "INVALID REGISTRATION
#882 [20:20] <OrangJuce> Please go back and double check your information and make sure that it is valid."
#883 [20:20] <OrangJuce> "BadOperationException: Failed to register user"
#884 [20:21] <mattym> OrangJuce, Have you filled in all the required fields? It will usually highlight missing or incorrect things in red.
#885 [20:22] * Vincent [webchat@108-90-166-60.lightspeed.dybhfl.sbcglobal.net] has joined #minecrafthelp
#886 [20:22] <OrangJuce> Yes I have, there is nothing highlighted, but when I look at other people registering it asks them to verify their password where it does not ask me to do that.
#887 [20:22] <mattym> OrangJuce, What web browser are you using?
#888 [20:23] <OrangJuce> Google Chrome
#889 [20:23] <Vincent> If I do not know my email is their a way to log into my mojang account?
#890 [20:23] <mattym> OrangJuce, Sometimes and ad-blocker can prevent a confirmation box from appearing, any of those installed in Chrome?
#891 [20:24] <mattym> Vincent, Have you tried logging in with all the emails it could have been?
#892 [20:24] <OrangJuce> Oh yes there is, I can turn it off and see if it works
#893 [20:24] <Vincent> Yes, I can not think of any other emails it could be under.
#894 [20:24] <mattym> ??> Vincent account/send-email
#895 [20:24] <Mightyena> Vincent: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#896 [20:24] <Mightyena> Vincent: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#897 [20:25] <OrangJuce> +mattym Thank very much, it works now+
#898 [20:25] <Vincent> If i do not know my Transaction ID am i just wasting my time with attempting to get my account back?
#899 [20:26] <mattym> Vincent, They may or may not offer an alternative method. It depends entirely on when/how it was purchased and what info you do have to give them.
#900 [20:27] <Vincent> Well it says i migrated my account with Mojang i just do not know what email i used.
#901 [20:31] <Vincent> if i know my username could that help at all?
#902 [20:32] <GreyVulpine> Nope, as anybody can claim to use a username.
#903 [20:34] <Vincent> ok
#904 [20:47] * Robespierree [webchat@210-246-33-219.dsl.dyn.ihug.co.nz] has joined #minecrafthelp
#905 [20:49] <Robespierree> Hello, Quick question. How fast on average does Mojang support reply to a support ticket?
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#908 [20:51] <CJ> Yesterday my Minecraft was working fine, and now all of a sudden, every time I launch it, It always crashes
#909 [20:52] <CJ> plz help
#910 [20:56] * Lori [webchat@202-168-19-221.tpgi.com.au] has joined #minecrafthelp
#911 [20:58] <Lori> Hi. I've been trying to download the JAVA edition (minecraft) but it keeps popping up with "An error occurred while placing order, please verify credit card info and try again". I have been trying for almost an hour now to find the problem, I have restarted my computer, tried different cards and different accounts, different browsers but nothing as
#912 [20:58] <Lori> worked.
#913 [21:00] * CMGBLN [webchat@ip68-97-21-32.ok.ok.cox.net] has joined #minecrafthelp
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#916 [21:02] <CMGBLN> Hey, all! I was hoping to purchase an item from the Minecraft marketplace, but whenever I click "Get this item," a new tab opens up. The tab has what looks like a purchasing address, but does not load any information or images. I have tried this on multiple web browsers on multiple devices, all to similar results. Never purchased from the marketpla
#917 [21:02] <CMGBLN> ce before, so not sure about whether this is common or unusual. Thanks!
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#923 [21:15] * Zach [webchat@cpe-65-30-53-39.wi.res.rr.com] has joined #minecrafthelp
#924 [21:16] <Zach> I can't download minecraft bedrock edition with the code given
#925 [21:16] * Zach is now known as Guest62970
#926 [21:17] <Guest62970> It's a code that I got was for buying java a while ago
#927 [21:17] <mattym> Guest62970, Do you mean it cannot redeem properly?
#928 [21:17] <Guest62970> yes?
#929 [21:17] <mattym> CMGBLN, The purchases are done through the game app itself.
#930 [21:18] <Guest62970> I redeemed it once, and since I redeemed it that one time, the microsoft store is telling me i already redeemed the code
#931 [21:18] <mattym> Guest62970, Well yeah, thats how it works.
#932 [21:18] <Guest62970> i redeemed it once, then it took me to a page where it said the code was already used
#933 [21:19] <CMGBLN> Okay, thank you! Where in the app do I make the purchase? I don't see a marketplace option or anything like that.
#934 [21:19] * CJ [webchat@cpe-76-169-23-196.socal.res.rr.com] has quit. (Quit: webchat.esper.net)
#935 [21:19] <mattym> Guest62970, Check the Windows Store while logged into the Microsoft Account you redeemed it to.
#936 [21:19] <mattym> CMGBLN, Which version/edition of Minecraft are you using?
#937 [21:19] <Guest62970> the code is not useable and the game does not show up in downloaded library games
#938 [21:20] <CMGBLN> I have the Java edition.
#939 [21:20] <Guest62970> I have java installed but want to download bedrock with the free code given
#940 [21:20] <Guest62970> but the code doesnt work
#941 [21:20] <mattym> Guest62970, Log out of the Windows Store app. Restart the PC. Then log back into the app and check the purchased/owned section.
#942 [21:20] <mattym> CMGBLN, The Marketplace is not for the Java Edition.
#943 [21:20] <CMGBLN> Okay, so you cannot make purchases using that edition of the game?
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#945 [21:21] <mattym> CMGBLN, Correct.
#946 [21:21] <CMGBLN> Excellent, thank you!
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#949 [21:40] <akjsndf> fuck you
#950 [21:40] <Absol> akjsndf: Please keep it civil
#951 [21:40] <akjsndf> nooner
#952 [21:40] <akjsndf> nigger
#953 [21:40] * Absol kicked akjsndf from #minecrafthelp (Reason: kjsndf :Keep it civilized, you are just a human being)
#954 [22:00] * maxxie [webchat@d204-191-113-148.abhsia.telus.net] has joined #minecrafthelp
#955 [22:02] <maxxie> hi, the current email i have for my mojang account is not in service anymore and i dont remember my security questions because its been awhile so i was wondering if there was a way to reset my email to my current one thats in use
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#959 [22:58] <ImBasicallyTrash> i can't lunch my game
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#963 [23:16] * Chaser0219 [webchat@h185.74.131.174.dynamic.ip.windstream.net] has joined #minecrafthelp
#964 [23:16] <Chaser0219> Hello
#965 [23:18] <Chaser0219> Okay so hello, I've been having troubles with Minecraft lately, I have been playing with my minecraft account for many years now and it has made me log out for no reason recently, I was on minecraft then it told me to reconnect to the servers so I did then all of a sudden my account was logged off, I do not know the password as I had never had to l
#966 [23:18] <Chaser0219> og out of the account before and I made it such a long time ago I do not remember the password, I have tried many passwords I've used over the years and I don't know, I also lost access to the email because the phone number linked on there isn't valid anymore.
#967 [23:20] <mattym> ??> Chaser0219 account/send-email
#968 [23:20] <Mightyena> Chaser0219: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#969 [23:20] <Mightyena> Chaser0219: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#970 [23:20] <Chaser0219> I lost access to the email.
#971 [23:21] * insert_nickname [webchat@210.187.109.16] has joined #minecrafthelp
#972 [23:21] <insert_nickname> The Minecraft website says that I don't have Minecraft when I have one
#973 [23:22] <mattym> insert_nickname, Then you are logging in with the wrong account.
#974 [23:22] * Chaser0219 [webchat@h185.74.131.174.dynamic.ip.windstream.net] has quit. (Quit: webchat.esper.net)
#975 [23:23] <insert_nickname> Oh okay
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#978 [23:31] * ellarosez1 [webchat@203-219-8-216.static.tpgi.com.au] has joined #minecrafthelp
#979 [23:33] <ellarosez1> hi, I am having issues logging into Minecraft on my computer. I am logged into it on my ipad. I have asked to reset the password but I haven't received any reset link to my email. How can I double check which email is connected to my account?
#980 [23:34] <ellarosez1> why does it say my username isn't a registered username if it is the username I use on my ipad?
#981 [23:34] <mattym> ellarosez1, On the computer, what error are you getting?
#982 [23:34] <mattym> ellarosez1, Wait, sorry.
#983 [23:35] <mattym> ellarosez1, What version of the game are you running?
#984 [23:35] <ellarosez1> invalid email or password
#985 [23:36] <ellarosez1> it's a new computer so I've just downloaded it. I'm assuming it's the most current one.
#986 [23:36] <mattym> ellarosez1, And on the iPad, you were able to log in on minecraft.net?
#987 [23:41] <ellarosez1> no can't log on via the web, just the app
#988 [23:41] <mattym> ellarosez1, The app is a different version of the game, with a different account system.
#989 [23:42] <mattym> ellarosez1, If you want to play the PC version, it is a separate purchase.
#990 [23:44] <ellarosez1> ok, that explains it. so you can't link them up after you purchase the pc version?
#991 [23:44] <mattym> ellarosez1, Depends. There are two versions available for computers.
#992 [23:45] <mattym> ellarosez1, The Windows 10 or Bedrock version, is a separate purchase but uses the same accounts as the mobile versions.
#993 [23:45] <mattym> ellarosez1, The Java Edition, which is tied to the website you were trying to log in on, uses a completely different account system which cannot be linked to the other.
#994 [23:47] <ellarosez1> ok, thank you so much for your help. I really appreciate it
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