#1 [00:21] * ben10vs20 [webchat@CableLink-187-161-189-53.PCs.InterCable.net] has joined #minecrafthelp
#2 [00:22] <ben10vs20> Hi
#3 [00:22] <ben10vs20> I need help because someone stole the email with I bought my minecraft
#4 [00:22] <ben10vs20> How can I solve this?
#5 [00:26] * ben10vs20 [webchat@CableLink-187-161-189-53.PCs.InterCable.net] has quit. (Quit: webchat.esper.net)
#6 [01:24] * ExodusSnow [webchat@111.68.40.5] has joined #minecrafthelp
#7 [01:24] <ExodusSnow> hello?
#8 [01:25] <ExodusSnow> I bought mc around a month ago and now my account says that I dont have a minecrafat account anymore, even if I played just this morning.
#9 [01:25] <ExodusSnow> i tried reactivating the code but it didnt work ether.
#10 [01:26] <ExodusSnow> what should I do?
#11 [01:27] <mattym> ExodusSnow, Was it purchased via one of the pre-paid cards?
#12 [01:27] <ExodusSnow> yeah it was
#13 [01:28] <mattym> ExodusSnow, Are you sure you are logging in with the correct info?
#14 [01:29] <ExodusSnow> yeah and it just tells me i am a player and that I didnt buy mc
#15 [01:29] <mattym> ExodusSnow, Did you use your login info anywhere other than the game or website?
#16 [01:30] <ExodusSnow> i did, on a server's website
#17 [01:30] <mattym> ExodusSnow, Well, then your account was likely compromised, you will need to contact Mojang to recover it.
#18 [01:30] <mattym> ??> ExodusSnow account/send-email
#19 [01:30] <Mightyena> ExodusSnow: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#20 [01:30] <Mightyena> ExodusSnow: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#21 [01:31] <ExodusSnow> alrighty thanks
#22 [01:31] <mattym> ExodusSnow, Never use your login info on any other site or service.
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#24 [01:32] <ExodusSnow> aight thanks for the info
#25 [01:55] * nick4 [webchat@131.165.50.111] has joined #minecrafthelp
#26 [01:55] <nick4> i can't login on my realm
#27 [01:56] <nick4> i can login on my computer at home but not at my laptop
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#29 [02:10] * ellarosez1 [webchat@203-219-8-216.static.tpgi.com.au] has quit. (Quit: webchat.esper.net)
#30 [02:37] * IDOTOLEDANO [webchat@212.143.144.4] has joined #minecrafthelp
#31 [02:37] <IDOTOLEDANO> I BUY IN THE PAST THE MINECRAFT FOR PC AND IOS AND FORGOT MY USERNAME AND PASSWORD
#32 [02:38] <IDOTOLEDANO> PLEASE HELP TO FIND MY INFO
#33 [02:51] <Andrio> IDOTOLEDANO, when?
#34 [03:27] * Con [webchat@cpe-124-187-66-242.qb01.qld.asp.telstra.net] has joined #minecrafthelp
#35 [03:27] <Con> Hi, my Minecraft won't open on Mac.
#36 [03:31] * Con [webchat@cpe-124-187-66-242.qb01.qld.asp.telstra.net] has quit. (Client Quit)
#37 [03:57] <IDOTOLEDANO> i mean app for pc and app for ipad
#38 [03:58] * Gary [webchat@host-92-19-139-21.as13285.net] has joined #minecrafthelp
#39 [03:59] <IDOTOLEDANO> 25.04.2015
#40 [03:59] <Gary> I have a new ATI RX570 4Gb GDDR5 Graphics Card and it will only run at 1FPS on the Windows Java Edition. All other games run OK. Please advise
#41 [04:27] <Andrio> IDOTOLEDANO, reset your password at https://account.mojang.com/password
#42 [04:30] <IDOTOLEDANO> i put my email adress there and no reply to reset received
#43 [04:32] <IDOTOLEDANO> may its my old email adress for my child ' there is an option to have login with invopice number or order id ?
#44 [04:32] <IDOTOLEDANO> or in need to buy it again ?
#45 [04:43] <Andrio> ??> IDOTOLEDANO account/email-missing
#46 [04:43] <Mightyena> IDOTOLEDANO: If you are not getting emails from Mojang, please read this article for common reasons for that: https://help.mojang.com/customer/portal/articles/542001-cannot-get-mojang-system-emails
#47 [04:43] <Mightyena> IDOTOLEDANO: Please be aware that emails can take up to two hours to arrive. Some ISP email providers like AOL, Comcast, Gmx and General-purpose email providers like Hotmail have known issues with dropping Mojang emails. If you use one of those, use another provider like Gmail.
#48 [04:43] <Mightyena> IDOTOLEDANO: If none of this helps, you may need to contact Mojang. If you do, make sure you receive a confirmation email after sending an account support request.
#49 [05:02] * goodtimesalan [webchat@220-235-6-160.dyn.iinet.net.au] has joined #minecrafthelp
#50 [05:02] <goodtimesalan> hello all
#51 [05:03] <goodtimesalan> so is there help here or is it dead
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#53 [05:09] * webrosc [~webrosc@cpc95042-newt40-2-0-cust88.19-3.cable.virginm.net] has joined #minecrafthelp
#54 [05:11] <Gary> I have a new ATI RX570 4Gb GDDR5 Graphics Card and it will only run at 1FPS on the Windows Java Edition. All other games run OK. Please advise
#55 [05:12] * VADemon [~VADemon@2a01:4f8:212:2f1d:88::41] has joined #minecrafthelp
#56 [05:43] * NoPainAllGain [webchat@163.154.147.147.dyn.plus.net] has joined #minecrafthelp
#57 [05:44] <NoPainAllGain> Hello
#58 [05:44] <NoPainAllGain> I contacted mojang on August the 21st and I haven't been replied to
#59 [05:44] <NoPainAllGain> Also I literally can't log in
#60 [05:44] <NoPainAllGain> Nothing I do will let me log into my account
#61 [05:45] * NoPainAllGain [webchat@163.154.147.147.dyn.plus.net] has quit. (Client Quit)
#62 [06:24] * marandrea [webchat@89-97-62-120.ip16.fastwebnet.it] has joined #minecrafthelp
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#68 [06:44] * oje [webchat@122.40.23.38] has joined #minecrafthelp
#69 [06:45] <oje> Hello.
#70 [06:46] <oje> Mycroft is in error.
#71 [06:47] <oje> If you're serious about the game, it's orange.We can't play the game. Here comes Rona.
#72 [06:48] <oje> Everyone is in a hurry now.
#73 [07:03] <oje> Hello.
#74 [07:09] * webrosc [~webrosc@cpc95042-newt40-2-0-cust88.19-3.cable.virginm.net] has joined #minecrafthelp
#75 [07:19] * webrosc [~webrosc@cpc95042-newt40-2-0-cust88.19-3.cable.virginm.net] has quit. (Ping timeout: 189 seconds)
#76 [07:23] * webrosc [~webrosc@cpc95042-newt40-2-0-cust88.19-3.cable.virginm.net] has joined #minecrafthelp
#77 [07:25] <Greymagic27> oje, Hey. What's the exact issue you're having?
#78 [07:40] * Brayoko [webchat@b123cee2.virtua.com.br] has joined #minecrafthelp
#79 [07:42] <oje> I can't run the game
#80 [07:42] * Gary [webchat@host-92-19-139-21.as13285.net] has quit. (Quit: webchat.esper.net)
#81 [07:43] <Greymagic27> oje, Is it crashing or are you talking about general FPS lag?
#82 [07:43] <Brayoko> I have a problem with my skin, in version 1.7.6 or higher it appears, but version 1.7.5 below it does not appear, I've waited a few hours, tried to change the skin, the type of skin (classic or slim) but nothing works
#83 [07:43] * con [webchat@cpe-124-187-66-242.qb01.qld.asp.telstra.net] has joined #minecrafthelp
#84 [07:44] <con> hi, my Minecraft won't open after installation on Mac
#85 [07:45] <oje> If you lay down the mode, you cannot play games in orange.
#86 [07:45] <con> What do you mean
#87 [07:47] <oje> If Minecraft is in mode, it won't work.
#88 [07:47] <con> I just downloaded it
#89 [07:48] <con> I haven't opened it at all yet
#90 [07:48] <Brayoko> Minecraft skins still work on version 1.7.6 or lower
#91 [07:48] <Brayoko> ?
#92 [07:49] <con> I've been trying all day, reinstalling, restarting the game won't open or launch
#93 [07:50] <oje> 1.7.10 in Korea is not practicable.
#94 [07:51] <con> I'm Aus
#95 [07:54] <oje> Can I send a picture by email?
#96 [07:56] * TheSilentLink [~TheSilent@2a00:23c5:c184:4000:a602:5094:f13f:71d4] has quit. (Quit: Good Bye! My bouncer has probably crashed or lost connection to the internet...)
#97 [07:57] <Greymagic27> oje, Sorry, I had to pop off for a bit. When you try to launch the game, what happens?
#98 [07:58] <oje> The game is not running.
#99 [07:59] <oje> Please help me.
#100 [07:59] <Greymagic27> oje, Does it produce any sort of error message when you try to launch the game? I'm just trying to get an idea of what's happening so I can help you further
#101 [08:00] * TheSilentLink [~TheSilent@host86-164-198-78.range86-164.btcentralplus.com] has joined #minecrafthelp
#102 [08:00] <Greymagic27> Brayoko, Hey. I've just tested it and my skin works fine, just minus the hats. Is it possible for you to try another skin?
#103 [08:02] <oje> Error on the right when running Minecraft!It is said that the game cannot be played.
#104 [08:02] <con> Hey grey magic, my game won't even open after installation, I haven't even got a chance to play it I have only downloaded
#105 [08:02] <Greymagic27> con, Hey. Let's take a look and see if the launcher log is displaying any errors:
#106 [08:02] <Greymagic27> ??> con launcher/log-txt
#107 [08:02] <Mightyena> con: We need to see your full launcher log, which is created in the game directory.
#108 [08:02] <Mightyena> con: First open your .minecraft folder (If you don't know how to get there, ask), then try to launch the game. Then in the .minecraft folder open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#109 [08:03] <Greymagic27> oje, A screenshot of the error may be helpful in this case
#110 [08:03] <Greymagic27> ??> oje screenshot/external
#111 [08:03] <Mightyena> oje: We need to see a screenshot of what you are describing. Please follow the instructions on this page: https://www.take-a-screenshot.org/
#112 [08:03] <Mightyena> oje: After you have taken the screenshot, please go to https://www.imgur.com/. Click the cloud/arrow at the top, and use the interface select the screenshot from your computer, click "Start Upload", then give us the URL you are taken to.
#113 [08:03] <Brayoko> Yeah, I can try, can you send me a working skin for atest?
#114 [08:04] * EmpireZen [webchat@c-73-163-56-11.hsd1.md.comcast.net] has joined #minecrafthelp
#115 [08:05] <Greymagic27> Brayoko, At a random search, this one doesn't seem to have many hats on so should be a good test: https://www.minecraftskins.com/skin/13515617/all-night---rq/
#116 [08:06] <con> https://paste.ubuntu.com/p/VnczQnQbP5/
#117 [08:06] <Greymagic27> con, Thanks. I can't see any obvious errors there, let's see if a game log displays anything:
#118 [08:07] <Greymagic27> ??> con launcher/log
#119 [08:07] <Mightyena> con: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#120 [08:07] <EmpireZen> Hi there, recently I opened a realm to play with my friends an the realm would not load at all. Whether I was loading, resetting, or switching the realm, it would be stuck in the same loading screen which had still remained stagnant for a full hour. So right now, I feel like realms is nothing more than a loading screen, and I don't know another so
#121 [08:07] <EmpireZen> lution unless I start my own server
#122 [08:07] <Greymagic27> EmpireZen, Hey. Does it give you any error in that loading screen or is it just blank?
#123 [08:08] <Brayoko> didn't work, only version 1.7.6 or higher
#124 [08:08] <Brayoko> in the 1.6.4 versin didn't work
#125 [08:08] <con> Thats the issue I can't even load up the game to get the game log
#126 [08:08] <Greymagic27> Brayoko, Do you have any other PCs you can try the game on?
#127 [08:08] <oje> There is an error on the loading screen.
#128 [08:09] <Greymagic27> oje, What's the error?
#129 [08:09] <Brayoko> unfortunately no, only that
#130 [08:09] <Greymagic27> con, Can you load up the game, wait for it to crash and then send the launcher_log.txt again?
#131 [08:09] <EmpireZen> There is no errors, it's the same, raising pillar type of loading screen. Unless I cancel the loading process, which then if I try to load the world again, it will say "World stuck in upload for (x) hours"
#132 [08:09] <Greymagic27> Brayoko, Alright. Let's see if a reinstall of the game files jogs it into working
#133 [08:09] <Greymagic27> ??> Brayoko win/reinst
#134 [08:09] <Mightyena> Brayoko: You may need to reinstall the locally installed files that Minecraft puts into place.
#135 [08:09] <Mightyena> Brayoko: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#136 [08:10] <con> it doesn't load at all, I press the application and nothing happens
#137 [08:11] <Brayoko> Ok, i will try it, i'll be right back
#138 [08:11] <Greymagic27> EmpireZen, Can you try uploading the world using a mobile hotspot?
#139 [08:13] <EmpireZen> I have both used wifi and my Verizon hotspot to load the realm, with the same outcome
#140 [08:13] <Greymagic27> con, I'm afraid macs and minecraft on macs aren't my specialty, meaning I'm unable to help you further. If you're ok with it, may you wait until another volunteer comes along who knows something about mac issues?
#141 [08:14] <con> Ill hop on and try again tomorrow, really appreciate the help thank you!
#142 [08:14] <Greymagic27> EmpireZen, Let's confirm that this isn't an issue being caused by incompatible software. HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Follow the steps which Mightyena will send below:
#143 [08:14] <Greymagic27> ??> EmpireZen tools/hjt
#144 [08:14] <Mightyena> EmpireZen: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#145 [08:14] <Mightyena> EmpireZen: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#146 [08:15] <Greymagic27> con, No problem! Enjoy the rest of your day :)
#147 [08:15] * con [webchat@cpe-124-187-66-242.qb01.qld.asp.telstra.net] has quit. (Quit: webchat.esper.net)
#148 [08:19] <oje> https://imgur.com/n3rRigb
#149 [08:22] <Greymagic27> ??> oje launcher/log-txt
#150 [08:22] <Mightyena> oje: We need to see your full launcher log, which is created in the game directory.
#151 [08:22] <Mightyena> oje: First open your .minecraft folder (If you don't know how to get there, ask), then try to launch the game. Then in the .minecraft folder open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#152 [08:22] <oje> Minecraft is not running. Please help me.
#153 [08:32] <oje> https://paste.ubuntu.com/p/KCPxMqK9wM/
#154 [08:34] <Greymagic27> oje, Is that the whole log? It looks like it got cut short at the beginning
#155 [08:37] <Brayoko> I deleted the .minecraft folder and reinstalled the launcher, but the skin still doesn't appear in 1.6.4
#156 [08:38] <Greymagic27> Brayoko, What about versions above that?
#157 [08:39] <Brayoko> I will test again, just a second
#158 [08:42] <Greymagic27> oje, Can you launch the game without mods? Does it crash then?
#159 [08:45] <oje> It's possible if you don't have mode.
#160 [08:45] <Greymagic27> oje, Pardon?
#161 [08:45] * alpaca8 [webchat@cpe-174-105-28-170.columbus.res.rr.com] has joined #minecrafthelp
#162 [08:46] <Brayoko> yeah, kins keep working only version 1.7.6 or above
#163 [08:46] <Greymagic27> Brayoko, Let's make sure that it's nothing on your PC causing the issue. HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Follow the steps which Mightyena will send below:
#164 [08:46] <Greymagic27> ??> Brayoko tools/hjt
#165 [08:46] <Mightyena> Brayoko: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#166 [08:46] <Mightyena> Brayoko: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#167 [08:48] <oje> The game is played without mode.
#168 [08:50] <oje> https://paste.ubuntu.com/p/p8NKtPcsSx/
#169 [08:52] <oje> Help me.
#170 [08:53] <Greymagic27> oje, To confirm, the game launches fine without mods?
#171 [08:54] * EmpireZen [webchat@c-73-163-56-11.hsd1.md.comcast.net] has joined #minecrafthelp
#172 [08:54] <EmpireZen> Hello?
#173 [08:54] <Greymagic27> EmpireZen, Hey. Welcome back. Do you need the steps that Mightyena sent again?
#174 [08:54] <oje> Yes
#175 [08:55] <EmpireZen> No, here is the pastebin: https://paste.ubuntu.com/p/DNWYKywxTM/
#176 [08:55] <Greymagic27> oje, Remove all your mods that you had in the folder, and grab them again from https://www.curseforge.com/minecraft/mc-mods
#177 [08:56] <Greymagic27> EmpireZen, Remove hamachi then follow these steps:
#178 [08:56] <Greymagic27> ??> EmpireZen av/webroot
#179 [08:56] <Mightyena> EmpireZen: If you're having issues logging in or joining a LAN world while using Webroot SecureAnywhere AntiVirus, open Webroot and disable the built in Firewall.
#180 [08:56] <Mightyena> EmpireZen: Alternatively, use a different antivirus program, such as Malwarebytes. See ?? av/malwarebytes for more information.
#181 [08:56] <Brayoko> https://paste.ubuntu.com/p/NKCkcw6VqW/
#182 [08:56] <EmpireZen> What is Hamachi currently doing to my computer?
#183 [08:56] <Greymagic27> ??> EmpireZen net/hamachi
#184 [08:56] <Mightyena> EmpireZen: Hamachi has been squatting on an IANA-allocated IP block (25.0.0.0/8). As such, Hamachi fundamentally conflicts with the internet itself. Therefore, #minecrafthelp will not support servers hosted via Hamachi.
#185 [08:56] <Mightyena> EmpireZen: If you are using Hamachi, use a different solution such as proper port forwarding, or a VPN.
#186 [08:57] <Greymagic27> Brayoko, Remove hamachi then run a scan with malwarebytes
#187 [08:58] <Brayoko> Ok
#188 [09:01] <EmpireZen> I have removed Hamachi and disabled webroot's firewall, what will I do next
#189 [09:01] <Greymagic27> EmpireZen, Try uploading a world now. If it still gives you the same error, try uninstalling webroot
#190 [09:01] <oje> Thank you for your help.
#191 [09:01] <Greymagic27> oje, No problem! Have a nice rest of your day
#192 [09:02] <oje> Thank you very much
#193 [09:02] * oje [webchat@122.40.23.38] has quit. (Quit: webchat.esper.net)
#194 [09:06] * Hanzkaz [webchat@88-112-172-234.elisa-laajakaista.fi] has joined #minecrafthelp
#195 [09:07] <EmpireZen> There is no difference in the loading, nothing is happening
#196 [09:07] <Hanzkaz> When i try to join my friends minecraft realms i load in to the world but then i only see the sky and when i press F3 it says "Waiting for chunk..."
#197 [09:07] <Hanzkaz> can someone help
#198 [09:08] <EmpireZen> Closing, resetting, switching, and uploading a realm all have the same loading screen, and it does not end
#199 [09:08] <EmpireZen> I'll restart my computer and I'll see what happens
#200 [09:08] * EmpireZen [webchat@c-73-163-56-11.hsd1.md.comcast.net] has quit. (Quit: webchat.esper.net)
#201 [09:13] * evenmolla [webchat@ti0177a400-0553.bb.online.no] has joined #minecrafthelp
#202 [09:14] * cam2 [webchat@16.64.74.188.in-addr.arpa] has joined #minecrafthelp
#203 [09:14] <cam2> can i migrate my account without the old email or the transaction ID
#204 [09:14] * evenmolla [webchat@ti0177a400-0553.bb.online.no] has quit. (Client Quit)
#205 [09:16] <cam2> ?
#206 [09:16] * EmpireZen [webchat@c-73-163-56-11.hsd1.md.comcast.net] has joined #minecrafthelp
#207 [09:16] <EmpireZen> Hello?
#208 [09:17] <cam2> it's kind of dead
#209 [09:17] <cam2> i asked a q and no one's responded
#210 [09:17] * cam2 [webchat@16.64.74.188.in-addr.arpa] has quit. (Client Quit)
#211 [09:19] <EmpireZen> I'm back
#212 [09:19] <EmpireZen> Grey?
#213 [09:24] <EmpireZen> bruh
#214 [09:28] * Willral [webchat@host86-162-138-162.range86-162.btcentralplus.com] has joined #minecrafthelp
#215 [09:29] <Willral> someone has changed my password and email for my minecraft account how can i get it back?
#216 [09:34] <Willral> ..
#217 [09:36] * Numwack [webchat@173.254.252.156.static.quadranet.com] has joined #minecrafthelp
#218 [09:37] <Brayoko> I removed hamachi and scanned malwarebytes, which found nothing, what will i do next
#219 [09:40] <Numwack> Hi, I haven't been able to access my minecraft account for a couple days now. My log in and password used to work fine and I've successfully changed my password before, but i still cannot log in, does anyone know how to help?
#220 [09:45] * bauty2002 [webchat@host-190-105-35-20.telered.com.ar] has joined #minecrafthelp
#221 [09:45] <bauty2002> Hello?
#222 [09:48] <Willral> Numwack try loging in on mojang's website
#223 [09:49] <bauty2002> no, my account is hacked
#224 [09:49] <Willral> same lol
#225 [09:49] <bauty2002> i don`t join in web
#226 [09:50] <bauty2002> you are support?
#227 [09:50] <bauty2002> or user?
#228 [09:50] <Willral> its a comunity support
#229 [09:50] <Numwack> I did and I was able to log into it and send a support email about the issue, but I am still unable to log in on minecraft.net or at the launcher
#230 [09:51] <bauty2002> Hello, my name is Baptist, 1 year or 2 years ago my minecraft account was stolen which I gave up I gave it to a friend and I changed everything, my email my password absolutely everything and I wanted to know if I could recover it, I could never in any way , I contacted my friend 1 year or so ago and he never wanted to give me back I had to buy ano
#231 [09:51] <bauty2002> ther one, but I wanted to know if I can recover it
#232 [09:51] <bauty2002> can i recover?
#233 [09:52] <Willral> go here and they will help you with your issue https://help.mojang.com/customer/portal/emails/new?ref=footer
#234 [09:52] * Roan [webchat@143.176.245.132] has joined #minecrafthelp
#235 [09:52] <Willral> make sure you have your transaction id
#236 [09:52] <Roan> Hello
#237 [09:52] <Willral> hi
#238 [09:52] <bauty2002> What section am I going to?
#239 [09:52] <bauty2002> hello roan
#240 [09:52] <Roan> My game instantly crashes when i am trying to start it
#241 [09:53] <Roan> can someone please help me
#242 [09:53] <Roan> ive tried everything on internet
#243 [09:53] <Roan> I hope i am in the right section
#244 [09:53] <Willral> have you uninstalled the game then reinstalled?
#245 [09:53] <Roan> yup
#246 [09:53] <Willral> umm
#247 [09:54] <Willral> if they come with a bug fix you may be alright but try using a different launcher
#248 [09:54] <Roan> what other launchers are there for macbook
#249 [09:54] <Willral> not sure
#250 [09:55] <Roan> because most look like mod packs
#251 [09:55] <alpaca8> hi my password is hunter2 but it wont let me log in
#252 [09:55] <Roan> i dont know which one i have to download
#253 [09:55] <Roan> alpaca this is a public chat watch out xd
#254 [09:56] <Willral> dont say your password here
#255 [09:56] <Willral> or any where
#256 [09:56] <Numwack> I've already filled out one of these forms, is it just a matter of time to wait for a response from mojang support?
#257 [09:56] <Willral> you may have to wait a while :(
#258 [09:58] * Willral [webchat@host86-162-138-162.range86-162.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#259 [10:00] * Averdon2 [webchat@p54A6787D.dip0.t-ipconnect.de] has joined #minecrafthelp
#260 [10:00] <Numwack> RIP, well thanks for the help! hopefully my dogs don't get lonely lol
#261 [10:06] * CryaX [webchat@ti0023a400-0934.bb.online.no] has joined #minecrafthelp
#262 [10:07] <CryaX> hello im not able to logg in to my minecraft account
#263 [10:07] * st33ve0 [webchat@host-45-43-109-175.WISOLT8.epbfi.com] has joined #minecrafthelp
#264 [10:08] <CryaX> hello
#265 [10:08] <Averdon2> hello im not able to logg in to my minecraft account
#266 [10:08] <Averdon2> hello
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#270 [10:14] * Numwack [webchat@173.254.252.156.static.quadranet.com] has quit. (Quit: webchat.esper.net)
#271 [10:21] * Sasuke_KVN [webchat@151.61.29.51] has joined #minecrafthelp
#272 [10:24] <Sasuke_KVN> Hi, I can't log in with my computer neather in minecraft launcher nor in the site, but I'm sure that the credentials are right because I can log in with my phone on the site, I waited 24h, but it didn't work, what I have to do?
#273 [10:27] <Brayoko> Sasuke_KVN it happened to me yesterday i just waited one day and it went back to work
#274 [10:28] <Sasuke_KVN> Yes it means that your acc was blocked, but I can't eather after 2 days
#275 [10:32] * TheSilentLink [~TheSilent@host86-164-198-78.range86-164.btcentralplus.com] has quit. (Quit: Good Bye! My bouncer has probably crashed or lost connection to the internet...)
#276 [10:39] * EmpireZen [webchat@c-73-163-56-11.hsd1.md.comcast.net] has quit. (Quit: webchat.esper.net)
#277 [10:40] * TheSilentLink [~TheSilent@2a00:23c5:c184:4000:a602:5094:f13f:71d4] has joined #minecrafthelp
#278 [10:43] * Webby [webchat@047-007-081-056.res.spectrum.com] has joined #minecrafthelp
#279 [10:49] * bruh [webchat@198.96.95.233.static.quadranet.com] has joined #minecrafthelp
#280 [10:50] <bruh> hey
#281 [10:50] <Sasuke_KVN> hey
#282 [10:50] <bruh> so i cant log into minecraft.net
#283 [10:50] <bruh> if i try to click the log in button, nothing happens except sometimes a captcha
#284 [10:50] <bruh> but it does nothing
#285 [10:52] * crabbo [webchat@198.96.95.209.static.quadranet.com] has joined #minecrafthelp
#286 [10:53] <crabbo> Hi. My issue is whenever I try to log onto minecraft.net, I click the log in button, but nothing happens. No error message, nothing
#287 [10:54] <Greymagic27> crabbo, Hey. Let's confirm that nothing on your PC, such as a VPN, is causing this issue. HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Follow the steps which Mightyena will send below:
#288 [10:54] <Greymagic27> ??> crabbo tools/hjt
#289 [10:54] <Mightyena> crabbo: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#290 [10:54] <Mightyena> crabbo: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#291 [10:54] <crabbo> I have a vpn
#292 [10:54] <Greymagic27> crabbo, I see. Could you uninstall your VPN then try to login to the game?
#293 [10:54] * crabbo [webchat@198.96.95.209.static.quadranet.com] has quit. (Client Quit)
#294 [10:55] <Webby> My issue relates to Minecraft Ducktales, and the .mcfunction files that drive most of the actions and events in that World, Map, Pack, Template, "Mod". From minecraft.gamepedia and digminecrat, I see statements that .mcfunction files are text files, and can be opened with programs (such as Note Pad, Word Pad) that can read text files. Files open
#295 [10:55] <Webby> , are uninterpretable characters, symbols! I am usually in Creative Mode, and usually explore to see what makes things happen in Minecraft. Minecraft IS the developper, so this is a question for Minecraft, Mojang! What is Pastebin???
#296 [10:55] * crabbo [webchat@50-201-35-218-static.hfc.comcastbusiness.net] has joined #minecrafthelp
#297 [10:55] <crabbo> Hi
#298 [10:55] <Greymagic27> crabbo, Hey. How can we help?
#299 [10:56] <crabbo> Do you remember my issue or is this the wrong people
#300 [10:56] <Greymagic27> crabbo, I remember your issue
#301 [10:56] <crabbo> Ok. I turned off my vpn and had to rejoin
#302 [10:56] * Webby [webchat@047-007-081-056.res.spectrum.com] has quit. (Quit: webchat.esper.net)
#303 [10:56] <crabbo> its still not working
#304 [10:57] <Greymagic27> crabbo, Uninstall the VPN
#305 [10:57] <crabbo> ok
#306 [10:58] <crabbo> I did, yet it is still not working
#307 [10:58] <Greymagic27> crabbo, Could you follow the steps that Mightyena is about to post below?
#308 [10:58] <Greymagic27> ??> crabbo tools/hjt
#309 [10:58] <Mightyena> crabbo: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#310 [10:58] <Mightyena> crabbo: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#311 [10:58] <crabbo> ok
#312 [10:59] <crabbo> Im on mac, so i cant use HiJackThis
#313 [10:59] <Greymagic27> crabbo, I see. What VPN was it that you had installed?
#314 [10:59] <crabbo> Windscribe
#315 [11:00] <crabbo> Im running a virus scan atm
#316 [11:00] <Greymagic27> crabbo, There's a known issue with Windscribe still being 'on' even when you uninstall it. Could you install it again, go into the windscribe GUI and turn off 'startup on system startup' then proceed to uninstall it once again?
#317 [11:00] <crabbo> Ok
#318 [11:01] <Sasuke_KVN> https://paste.ubuntu.com/p/FMQmFrPVsb/ can you check my pc please?
#319 [11:01] <Greymagic27> ??> Sasuke_KVN win/hosts/edit
#320 [11:01] <Mightyena> Sasuke_KVN: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#321 [11:01] <Mightyena> Sasuke_KVN: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#322 [11:01] <Greymagic27> Sasuke_KVN, Remove any entry containing the word mojang - Save the file by pressing CTRL+S then change your minecraft password
#323 [11:02] * Menojtios [webchat@213.76.35.205.ipv4.supernova.orange.pl] has joined #minecrafthelp
#324 [11:02] * somax2424 [webchat@169.red-88-17-235.dynamicip.rima-tde.net] has joined #minecrafthelp
#325 [11:02] <Sasuke_KVN> thanks I'll try
#326 [11:02] <Menojtios> Hello!
#327 [11:02] <Menojtios> 2 days ago I bought a minecraft (java edition) on minecraft.net using DotPay payments. After the purchase, I did not receive an email confirming the purchase and the game itself. The money has disappeared from the bank account.
#328 [11:03] <somax2424> hey, someone has migrated my minecraft acount without my authoritation one year ago, i was going to play today again, what should i do ?
#329 [11:03] <Menojtios> I wrote a message to Mojang's support but currently they have information on their website that they are replying to messages from ... July. After contacting the DotPay website, I received information that the money was transferred correctly. What can i do?
#330 [11:03] <Greymagic27> Menojtios, Hi. You'll need to wait for a reply from mojang I'm afraid. It's going to be around 2 months until you hear back from them
#331 [11:03] <Greymagic27> ??> somax2424 account/send-email
#332 [11:03] <Mightyena> somax2424: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#333 [11:03] <Mightyena> somax2424: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#334 [11:04] <somax2424> ty
#335 [11:04] <Menojtios> ohh ok
#336 [11:04] <Menojtios> thanks
#337 [11:05] <Sasuke_KVN> It worked thank you very very much
#338 [11:05] * Sasuke_KVN [webchat@151.61.29.51] has quit. (Quit: webchat.esper.net)
#339 [11:05] * Menojtios [webchat@213.76.35.205.ipv4.supernova.orange.pl] has quit. (Client Quit)
#340 [11:06] <crabbo> Hmm
#341 [11:06] * somax2424 [webchat@169.red-88-17-235.dynamicip.rima-tde.net] has quit. (Client Quit)
#342 [11:06] <crabbo> Its not working
#343 [11:07] <Greymagic27> crabbo, Are you using any parental control software, AVs or adblockers?
#344 [11:07] <crabbo> No.
#345 [11:07] <crabbo> I am at school, but minecraft.net is not blocekd
#346 [11:07] <crabbo> Im trying to work on aschool project with my buddies
#347 [11:08] <Greymagic27> crabbo, I'd just like to check that nothing in your mac host file is causing the issue, such as stray entries.
#348 [11:08] <Greymagic27> ??> crabbo mac/hosts
#349 [11:08] <Mightyena> crabbo: You may have a problem with your hosts file, which overrides DNS queries. Please follow the following directions:
#350 [11:08] <Mightyena> crabbo: From the finder toolbar, search for the following item: "/private/etc/hosts". Open that file in the text editor, and copy the contents onto https://paste.ubuntu.com, submit it, and give us the resulting URL.
#351 [11:09] <Greymagic27> crabbo, You mentioned you were running a malware scan, what tool are you using to do that?
#352 [11:09] <crabbo> malwarebytes
#353 [11:09] <crabbo> its over now
#354 [11:10] <Greymagic27> crabbo, I don't expect malwarebytes is the cause of this issue, how's the accessing your host file going?
#355 [11:10] <crabbo> i cannot find the host file
#356 [11:11] <Greymagic27> crabbo, Alright. There may be nothing to find but follow these steps to gain edit access, and read access, to your host file:
#357 [11:11] <Greymagic27> ??> crabbo mac/hosts/edit
#358 [11:11] <Mightyena> crabbo: First, enable the root user and login to it by following this guide https://support.apple.com/en-us/HT204012. Then open the Terminal App in Finder -> Utilities
#359 [11:11] <Mightyena> crabbo: Then in Terminal, type sudo open -a TextEdit /private/etc/hosts and press enter
#360 [11:12] <crabbo> ok gimme a min
#361 [11:13] * Parafiniuq [webchat@188.147.43.217.nat.umts.dynamic.t-mobile.pl] has joined #minecrafthelp
#362 [11:15] * DarkNoddy [~mordi@191.90-149-25.nextgentel.com] has joined #minecrafthelp
#363 [11:15] <Parafiniuq> hello I come here with a problem such that when I was buying minecraft I was logged in and when I clicked to buy it logged me off, the money was taken away and the confirmation and the game are gone
#364 [11:16] <Greymagic27> Parafiniuq, Hey. Have you got any confirmation email that you've purchased the game?
#365 [11:17] <Parafiniuq> No
#366 [11:17] <Greymagic27> Parafiniuq, You'll need to go ahead and contact mojang about the issue, include as much information as possible:
#367 [11:17] <Greymagic27> ??> Parafiniuq account/send-email
#368 [11:17] <Mightyena> Parafiniuq: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#369 [11:17] <Mightyena> Parafiniuq: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#370 [11:19] <crabbo> https://paste.ubuntu.com/p/Hj43cb54xG/
#371 [11:19] <crabbo> that might not work
#372 [11:19] <Greymagic27> crabbo, Good news. There's nothing in your host file that would be causing this issue.
#373 [11:19] <Greymagic27> Can you try connecting to a mobile hotspot, then signing in?
#374 [11:20] <crabbo> ok gimme a min
#375 [11:21] <Parafiniuq> So in order to get a game or recover more than once I need to write an e-mail to mojang?
#376 [11:21] <Greymagic27> Parafiniuq, As your bank account got charged and you didn't get the game, yes. You will need to write an email to mojang
#377 [11:23] <Parafiniuq> And what email should I write this message to?
#378 [11:24] <Greymagic27> Parafiniuq, https://help.mojang.com/customer/portal/emails/new
#379 [11:24] <crabbo> gimme like five minutes
#380 [11:29] * Brecht [webchat@ip51cdc555.adsl-surfen.hetnet.nl] has joined #minecrafthelp
#381 [11:31] <Parafiniuq> a to musi być napisane w języku angielskim?
#382 [11:31] <Parafiniuq> a to musi być napisane w języku angielskim?
#383 [11:32] <Parafiniuq> and this must be written in English?
#384 [11:32] <Greymagic27> Parafiniuq, If you can, yes
#385 [11:33] <Parafiniuq> because I wrote it in English, and I was told to write to you
#386 [11:34] * jskywalker [webchat@host109-153-27-64.range109-153.btcentralplus.com] has joined #minecrafthelp
#387 [11:34] <CryaX> is this mincraft techsupport? or just a chatroom? -.-
#388 [11:35] <jskywalker> im having issues with the launcher minecraft just wont load in past the mojang logo
#389 [11:36] <jskywalker> 17:34:50.483
#390 [11:36] <jskywalker> Installing versions! it gets to here then just gets stuck
#391 [11:37] * Chester [webchat@91.242.54.114] has joined #minecrafthelp
#392 [11:37] <Chester> How to restore your minecraft account windows 10
#393 [11:37] <Parafiniuq> Do I have to give the Transaction ID because I didn't get it anywhere?
#394 [11:37] <Greymagic27> CryaX, This is tech support. What's the issue?
#395 [11:38] <Greymagic27> Parafiniuq, Just put 'null' or a word to that effect
#396 [11:38] <Greymagic27> ??> jskywalker av/adwcleaner
#397 [11:38] <Mightyena> jskywalker: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1-adwcleaner/1999/
#398 [11:38] <Mightyena> jskywalker: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#399 [11:38] <Chester> Mightyena How to restore your minecraft account windows 10
#400 [11:39] <Brayoko> hi Greymagic27, u remember my issue?
#401 [11:39] <Chester> I forgot the mail
#402 [11:39] <jskywalker> ive done that already
#403 [11:39] <Greymagic27> Brayoko, Hey. Can you refresh my memory?
#404 [11:39] <Greymagic27> ??> jskywalker tools/hjt
#405 [11:39] <Mightyena> jskywalker: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#406 [11:39] <Mightyena> jskywalker: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#407 [11:39] <Greymagic27> ??> Chester bedrock/support
#408 [11:39] <Mightyena> Chester: This channel only handles technical support for Minecraft: Java Edition, if you need help with Minecraft (Bedrock Platform) please see the resources available here https://help.mojang.com/customer/portal/articles/1175743-minecraft-support-resources. Alternatively you can try the Bedrock support forums here: https://www.minecraftforum.net/forums/support/minecraft-bedrock-support
#409 [11:40] <Brayoko> it was about my skin
#410 [11:40] <CryaX> +Greymagic27 i cant logg inn to my minecraft account
#411 [11:40] <CryaX> and no reply on emails
#412 [11:40] <Greymagic27> CryaX, Are you using any VPNs?
#413 [11:40] <CryaX> nop, i cant remember my password since i made it like 6years ago
#414 [11:41] * Yellow_Marck [webchat@151.70.233.22] has joined #minecrafthelp
#415 [11:41] <Greymagic27> CryaX, Have you attempted to reset your password?
#416 [11:41] <CryaX> yes i have, but no mail gotten
#417 [11:41] <Greymagic27> CryaX, What email provider are you using?
#418 [11:41] * crabbo [webchat@50-201-35-218-static.hfc.comcastbusiness.net] has quit. (Quit: webchat.esper.net)
#419 [11:41] <CryaX> hotmail.com
#420 [11:41] <Brayoko> So i removed hamachi and scanned malwarebytes, which found nothing, but still not working
#421 [11:42] <Yellow_Marck> #minecrafthelp
#422 [11:42] <Yellow_Marck> I am not receiving the email with the gift code from minecraft windows 10
#423 [11:42] <Greymagic27> CryaX, Hotmail is known to drop emails from mojang. See this for more information:
#424 [11:42] <Greymagic27> ??> CryaX account/email-missing
#425 [11:42] * Tubaluban [webchat@77.16.220.155.tmi.telenormobil.no] has joined #minecrafthelp
#426 [11:42] <Mightyena> CryaX: If you are not getting emails from Mojang, please read this article for common reasons for that: https://help.mojang.com/customer/portal/articles/542001-cannot-get-mojang-system-emails
#427 [11:42] <Mightyena> CryaX: Please be aware that emails can take up to two hours to arrive. Some ISP email providers like AOL, Comcast, Gmx and General-purpose email providers like Hotmail have known issues with dropping Mojang emails. If you use one of those, use another provider like Gmail.
#428 [11:42] <Mightyena> CryaX: If none of this helps, you may need to contact Mojang. If you do, make sure you receive a confirmation email after sending an account support request.
#429 [11:42] * Chester [webchat@91.242.54.114] has quit. (Quit: webchat.esper.net)
#430 [11:42] * crabbo [webchat@204.44.112.94.static.quadranet.com] has joined #minecrafthelp
#431 [11:42] <Greymagic27> Yellow_Marck, Hi. What do you mean by gift code? You no longer get any free code for purchasing java edition
#432 [11:42] <Greymagic27> Brayoko, Remind me of the issue?
#433 [11:43] <crabbo> i fixed it
#434 [11:43] <crabbo> thanks
#435 [11:43] * crabbo [webchat@204.44.112.94.static.quadranet.com] has quit. (Client Quit)
#436 [11:43] <Greymagic27> crabbo, No problem! Have a nice rest of your day :)
#437 [11:43] * Parafiniuq [webchat@188.147.43.217.nat.umts.dynamic.t-mobile.pl] has quit. (Quit: webchat.esper.net)
#438 [11:43] <CryaX> i did receive a bot mail from Mojang afther sending an email abut my problem but no reply on help
#439 [11:43] <CryaX> that was like 2weeks ago
#440 [11:43] <Greymagic27> CryaX, It's going to be around 2 months until you get a reply from mojang. Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: https://help.mojang.com/customer/portal/articles/359446
#441 [11:44] <Tubaluban> hello, i cant connect to the realms, i get disconnected after 1-15 sec every time i try, mulitplayer works fine. Connection lost, The error code: Internal Exception: java.IOException: En eksisterende tilkobling ble tvagslukket av den eksterne verten
#442 [11:44] <CryaX> trash support lol
#443 [11:44] <Greymagic27> Tubaluban, Hey. Is this with all realm worlds or just that one?
#444 [11:44] <Yellow_Marck> when I bought minecraft java edition I was aware that I could redeem the gift code for minecraft windows 10 but when I click on the site redeems I don't receive any email
#445 [11:45] <Tubaluban> just tried this one
#446 [11:45] <Greymagic27> ??> Yellow_Marck bedrock/code
#447 [11:45] <Mightyena> Yellow_Marck: If you purchased Minecraft: Java Edition before October 19th 2018 you were granted a free code for Minecraft for Windows 10. Please view the following link for information on how to redeem that code, get support if your code is not working, or for other general information related to Minecraft for Windows 10. https://help.mojang.com/customer/en/portal/articles/2064007-minecraft-for-windows-10
#448 [11:45] <Brayoko> My skin does not appear from version 1.7.6 or lower, so you asked me to log in hijack and after that asked to delete hamachi and scan with malwarebytes
#449 [11:45] <Brayoko> So i removed hamachi and scanned malwarebytes, which found nothing, but still not working
#450 [11:45] * CryaX [webchat@ti0023a400-0934.bb.online.no] has quit. (Quit: webchat.esper.net)
#451 [11:45] <VADemon> Brayoko: old versions were broken by mojang
#452 [11:45] <VADemon> Skins dont work, if you go even older: server auth doesnt work
#453 [11:46] * globus702 [webchat@193-83-231-246.adsl.highway.telekom.at] has joined #minecrafthelp
#454 [11:46] <Greymagic27> Brayoko, Ah yes, thank you. The issue is strange and I can't find any sort of bug report about the issue. What VADemon says may hold true, I have read that some older versions cause skins to change, or even disappear (like in your case)
#455 [11:46] <Tubaluban> i have tried every thing on your forums
#456 [11:46] <Yellow_Marck> how do I see when I purchased Minecraft
#457 [11:46] <Greymagic27> Tubaluban, Try another realm world, it's possible it's just the one world that's having the issue
#458 [11:46] <Greymagic27> Yellow_Marck, https://account.mojang.com/login
#459 [11:47] <VADemon> Grey are you a support employee?
#460 [11:47] <Greymagic27> ??> VADemon info/volunteer
#461 [11:47] <Mightyena> VADemon: The people in this channel offering assistance have no affiliation with Mojang, and are volunteering their time.
#462 [11:47] <VADemon> Because you speak overly formal
#463 [11:47] <Brayoko> lol
#464 [11:47] <Greymagic27> :P
#465 [11:47] <Brayoko> ok :/
#466 [11:47] <Brayoko> ty, have a nice day
#467 [11:47] <Greymagic27> You as well!
#468 [11:48] <Yellow_Marck> perchè se non mi è disponibile alcun codice mi dice di riscattarlo... non capisco
#469 [11:48] <Greymagic27> Yellow_Marck, When did you buy Java edition?
#470 [11:48] <globus702> Waht can I do if i want to connect to a Server but there is this: io.netty.chanelAbstractChanel$AnnotatedConnectException: Connection tomed out: no further information
#471 [11:49] <VADemon> globus702: server down / not reachable at all
#472 [11:49] * Brayoko [webchat@b123cee2.virtua.com.br] has quit. (Quit: webchat.esper.net)
#473 [11:49] <Greymagic27> globus702, Hey. Could you PM me the IP of the server? /msg Greymagic27
#474 [11:49] <Tubaluban> other realms dosent work
#475 [11:49] <globus702> It is GrieferGames.net
#476 [11:50] <Greymagic27> Tubaluban, I'd like to make sure that nothing on your PC is causing the issue. HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Follow the steps which Mightyena will send below:
#477 [11:50] <Greymagic27> ??> Tubaluban tools/hjt
#478 [11:50] <Mightyena> Tubaluban: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#479 [11:50] <Mightyena> Tubaluban: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#480 [11:50] <Greymagic27> globus702, The server pings ok. Can you send a https://www.speedtest.net/ ?
#481 [11:50] * David [webchat@81-225-205-37-no507.tbcn.telia.com] has joined #minecrafthelp
#482 [11:50] * Lord_of_Life_ [~Lord@77.28.174.145] has joined #minecrafthelp
#483 [11:50] <David> hey is anyone here
#484 [11:51] <Greymagic27> David, Hi! What's the issue?
#485 [11:51] <Yellow_Marck> I bought it on Thursday 4 April 2019
#486 [11:51] <Greymagic27> Yellow_Marck, Ah. The offer for a free bedrock edition code ended in October last year
#487 [11:51] <David> my email account was deleted by a hackers so I can't access my account or realms
#488 [11:51] <Greymagic27> David, Have you emailed mojang about resetting your email?
#489 [11:52] <Greymagic27> Or spoken to your email provider about getting the account back if that's possible
#490 [11:52] <Yellow_Marck> ok so to play minecraft windows 10 edition I have to buy it right?
#491 [11:52] <Greymagic27> Yellow_Marck, Correct
#492 [11:52] * jskywalker [webchat@host109-153-27-64.range109-153.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#493 [11:52] <Yellow_Marck> ok tank you
#494 [11:52] <Yellow_Marck> bye
#495 [11:52] <David> I don't even know if I can since my account was compromised a month ago and someone changed my username and they never responded when I emailed them about that
#496 [11:53] <Greymagic27> David, When did you email mojang? Do you know the exact date?
#497 [11:53] <globus702> Ping is 21,Download is 36.85,Upload is 9.62
#498 [11:53] * Yellow_Marck [webchat@151.70.233.22] has quit. (Quit: webchat.esper.net)
#499 [11:53] * Brecht [webchat@ip51cdc555.adsl-surfen.hetnet.nl] has quit. (Quit: webchat.esper.net)
#500 [11:53] <Greymagic27> globus702, That doesn't look like an internet problem then. Can you join other servers?
#501 [11:53] <globus702> yes
#502 [11:53] <David> Yes I'm in the process of recovering the email account but it will be recovered under a new name so idk what will happen to my realms subscription
#503 [11:53] <David> exact date for what?
#504 [11:53] <Greymagic27> globus702, Could you attempt to join 'GrieferGames.net' whilst using a mobile hotspot?
#505 [11:54] <Greymagic27> David, The exact date you emailed mojang, if you have
#506 [11:54] <globus702> i will trie to
#507 [11:54] <David> No the email account I emailed them with is completely gone
#508 [11:54] * globus702 [webchat@193-83-231-246.adsl.highway.telekom.at] has quit. (Quit: webchat.esper.net)
#509 [11:55] <Greymagic27> David, Send mojang a new email, using an email address you can access.
#510 [11:55] <Greymagic27> ??> David account/send-email
#511 [11:55] <Mightyena> David: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#512 [11:55] <Mightyena> David: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#513 [11:55] <Tubaluban> sent it i dms
#514 [11:55] <David> I will try that, I just have to find the transaction ID since I bought it 2011
#515 [11:55] * Lord_of_Life [~Lord@77.28.170.169] has quit. (Ping timeout: 378 seconds)
#516 [11:56] <Greymagic27> Tubaluban, Thanks. I don't see anything amiss there. Could you try to join the realm whilst connected to a mobile hotspot?
#517 [11:57] <Tubaluban> no, need to have cable...
#518 [11:57] <David> but when will they answer? they never answered me with my case from a month ago
#519 [11:57] <Greymagic27> David, When todays date (if you send the email today) appears here: https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- you should expect a reply
#520 [11:57] <Greymagic27> Tubaluban, There's no way for you to use a mobile hotspot with your PC? Or any different wifi connection?
#521 [11:58] <Tubaluban> wait 2 min
#522 [11:58] <Tubaluban> can try
#523 [11:59] <David> is there any faster option? since I don't want my realms server to be deleted because I can't pay each month
#524 [11:59] <Greymagic27> David, No. There's no way to fasttrack support. Mojang may be able to refund you for the lost time however
#525 [11:59] <David> okay well thats all, thanks
#526 [12:00] * David [webchat@81-225-205-37-no507.tbcn.telia.com] has quit. (Quit: webchat.esper.net)
#527 [12:01] * globus702 [webchat@193-83-231-246.adsl.highway.telekom.at] has joined #minecrafthelp
#528 [12:02] * Tubaluban [webchat@77.16.220.155.tmi.telenormobil.no] has quit. (Quit: webchat.esper.net)
#529 [12:03] <globus702> I can go in to Servers with wifif,but there is one Server that i can not join without mobile Hotspot
#530 [12:03] <Greymagic27> globus702, Did joining with a mobile hotspot work then?
#531 [12:03] <globus702> yes
#532 [12:04] <Greymagic27> ??> globus702 tools/hjt
#533 [12:04] <Mightyena> globus702: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#534 [12:04] <Mightyena> globus702: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#535 [12:08] <globus702> https://paste.ubuntu.com/p/MwsJkftyp6/
#536 [12:08] <Greymagic27> ??> globus702 av/mcafee/uninstall
#537 [12:08] <Mightyena> globus702: To completely uninstall McAfee products, download and run the MCPR Tool found under Step 2 here: https://service.mcafee.com/FAQDocument.aspx?id=TS101331
#538 [12:12] * Wolfgang0111 [webchat@188.63.196.178.dynamic.wline.res.cust.swisscom.ch] has joined #minecrafthelp
#539 [12:13] * globus702 [webchat@193-83-231-246.adsl.highway.telekom.at] has joined #minecrafthelp
#540 [12:13] <globus702> I deleted all mcaffe services
#541 [12:14] <Wolfgang0111> je n'arrive pas a me connecter quand je rempli l'email et le mot de passe il ne se passe rien
#542 [12:14] <Wolfgang0111> i have kaspersky
#543 [12:15] <globus702> hallo?
#544 [12:16] * globus702 [webchat@193-83-231-246.adsl.highway.telekom.at] has quit. (Client Quit)
#545 [12:17] <Wolfgang0111> je n'arrive pas a me connecter a minecraft quand je rempli l'email et le mot de passe il ne se passe rien et j'ai désactiver mon antivirus (kaspersky) help?
#546 [12:17] * Not1Fiq_ [webchat@host23-5-dynamic.18-79-r.retail.telecomitalia.it] has joined #minecrafthelp
#547 [12:17] <Wolfgang0111> je n'arrive pas a me connecter a minecraft quand je rempli l'email et le mot de passe il ne se passe rien et j'ai désactiver mon antivirus (kaspersky) help?
#548 [12:18] <Wolfgang0111> tu peux m'aider?
#549 [12:19] <Not1Fiq_> moderators?
#550 [12:19] <Wolfgang0111> quoi?
#551 [12:20] <Not1Fiq_> you are moderator? and u can speak in english
#552 [12:20] <Wolfgang0111> no i'm speak french
#553 [12:20] <Not1Fiq_> but u are mod?
#554 [12:21] <Wolfgang0111> i'm speak french
#555 [12:21] <Not1Fiq_> vous êtes modérateur
#556 [12:22] <Wolfgang0111> non je ne suis pas modo
#557 [12:22] <Not1Fiq_> allura fatti fari i conna
#558 [12:22] <Wolfgang0111> quoi?
#559 [12:22] <Not1Fiq_> stocazzo
#560 [12:23] <Wolfgang0111> wath?
#561 [12:24] <Wolfgang0111> je n'arrive pas a me connecter a minecraft quand je rempli l'email et le mot de passe il ne se passe rien et j'ai désactiver mon antivirus (kaspersky) help?
#562 [12:24] <Wolfgang0111> i'm speak french
#563 [12:39] * TarcosLegend [webchat@192.red-88-5-230.dynamicip.rima-tde.net] has joined #minecrafthelp
#564 [12:39] <TarcosLegend> I cant loggin
#565 [12:39] <TarcosLegend> i buy the game in 2013
#566 [12:58] * Rajeevan [webchat@178.197.234.167] has joined #minecrafthelp
#567 [13:02] <Rajeevan> Hello i change my passwort 100 times. when i login in the minecraft launcher and start the game. And go to multyplayer and chosse a server than come Session is Invalid help!
#568 [13:03] * remigiusz [webchat@apn-46-76-123-148.dynamic.gprs.plus.pl] has joined #minecrafthelp
#569 [13:03] <Rajeevan> and i have minecraft legal
#570 [13:06] <remigiusz> I have a question whether minecraft earth will be available on huawei p10 lite phones
#571 [13:06] <Rajeevan> yeah
#572 [13:07] * Vlaud765 [webchat@199-66-70-215.lfytina1.metronetinc.net] has joined #minecrafthelp
#573 [13:07] <Vlaud765> So no matter what I can't upload a world map to java realms... I've tried everything and nothing works
#574 [13:20] * Vlaud765 [webchat@199-66-70-215.lfytina1.metronetinc.net] has quit. (Quit: webchat.esper.net)
#575 [13:32] * rich [webchat@b01ae42d.bb.sky.com] has joined #minecrafthelp
#576 [13:32] * LSID [webchat@107-145-97-135.res.bhn.net] has joined #minecrafthelp
#577 [13:32] <rich> i wish to renew realm sub on xboxone java edition
#578 [13:32] <rich> cant seem to do so
#579 [13:33] <LSID> DO you need a Realms subscription to connect to another player's Realm?
#580 [13:33] <rich> no
#581 [13:33] <LSID> I have been unable to connect, or see my invite.
#582 [13:33] <rich> they can send you a code or (xbox) invite you
#583 [13:34] <LSID> I am using java / windows.
#584 [13:34] <LSID> It says my version is incompatible wit Realms
#585 [13:34] <LSID> with
#586 [13:35] <rich> i use java on xbox
#587 [13:35] <rich> on the friends tab should be a join realm button
#588 [13:37] <LSID> I am in the launcher now. I do not see a freinds tab.
#589 [13:38] <LSID> When I click play and select realms it says my version is incompatible with realms.
#590 [13:39] <mattym> rich, The console version is not Java Edition. All reams renewal steps should be within the app itself.
#591 [13:40] <mattym> LSID, What is the version number your game is set to
#592 [13:41] <LSID> I was running a snapshot version of the client. RTFM, my bad.
#593 [13:42] <rich> i have java edition on my xbox aswell as xbox edition
#594 [13:43] <rich> i had to set it up on the website before
#595 [13:43] <mattym> rich, No, you do not. Java Edition does not exist on consoles, at all.
#596 [13:43] * zeki19 [webchat@OL12-111.fibertel.com.ar] has joined #minecrafthelp
#597 [13:43] <zeki19> Hi
#598 [13:43] <zeki19> Im having problems with Realms
#599 [13:44] <mattym> zeki19, Explain the issue.
#600 [13:44] <zeki19> So teh problem is this basically, I was trying to upload a world to realms. It took a lot of time but after a while when it was verifying the world an error mesage appeared. So I cancel the operation and try to enter to realms to see if it really changed or not. And this message pops up "World stuck in upload..." and the time it has passed since I
#601 [13:44] <zeki19> tried to upload it. If I try to change teh world slot it just loads for a while and nothing happenns, if I try to deleate teh world and upload a new one, it says "Upload failed! (-1)", if I try to create a new world it just loads.
#602 [13:45] <rich> what edition is it then?
#603 [13:45] <mattym> zeki19, I forget the exact details, but there is a limit placed on how often you can upload. Best bet would be to try the upload again at a later time.
#604 [13:46] <mattym> rich, Its referred to as either just Minecraft or the Bedrock edition.
#605 [13:46] <rich> so u can cross platform with java on windows 10?
#606 [13:46] <rich> while on bedrock edition?
#607 [13:47] <mattym> rich, No, you can cross play with Bedrock on Windows 10
#608 [13:47] <rich> my friend has java on win10
#609 [13:47] <rich> i was playing with him
#610 [13:47] <mattym> rich, Then he was mistaken about his version as well.
#611 [13:47] * rich [webchat@b01ae42d.bb.sky.com] has quit. (Quit: webchat.esper.net)
#612 [13:48] <zeki19> It has been 45 hours since
#613 [13:48] <zeki19> and I cant
#614 [13:48] <zeki19> even log in
#615 [13:49] <mattym> zeki19, Have you tried completely stopping then starting the Realm?
#616 [13:49] <zeki19> Yes and It just loads for a long time and nothing happens
#617 [13:49] <zeki19> I left it tehre yesterday for 5 hours and it only loads
#618 [13:50] <mattym> zeki19, You may need to contact support then.
#619 [13:50] <zeki19> I did
#620 [13:50] <zeki19> but They just said "I'm really sorry you're having trouble! The problem you've described sounds like a temporary issue, so I would check back later on to see if it's resolved. If it's still giving you trouble later on, please let us know and we can investigate further for you to see if something else is going on."
#621 [13:50] <mattym> zeki19, Then send another message.
#622 [13:50] <zeki19> I did
#623 [13:50] <zeki19> okay thanks
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#625 [13:53] * MrNattyBpo [webchat@86-127-20-89.rdsnet.ro] has joined #minecrafthelp
#626 [13:53] <MrNattyBpo> he;;p
#627 [13:53] <MrNattyBpo> hello
#628 [13:53] <MrNattyBpo> Hey
#629 [13:55] * MrNattyBpo [webchat@86-127-20-89.rdsnet.ro] has quit. (Client Quit)
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#631 [13:57] * LuukPetra [webchat@92-111-147-242.static.v4.ziggozakelijk.nl] has joined #minecrafthelp
#632 [13:58] <LuukPetra> hi my name is luuk i cannot log in anymore at my minecraft account i havew waited 48 hours and try it again but still nothing happends i changed my password multiple times the massage that they say is:
#633 [13:58] <LuukPetra> If your account was created after November 2012 or if it has been migrated, use your e-mail address. Otherwise use your username.
#634 [13:59] <H2N> Hello, I got problem, I have just bought license and when I start launcher, it didnt start and says "unable to install runtime enviroment". What I should do?
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#637 [14:07] * Champ [webchat@3e6b743e.rev.stofanet.dk] has joined #minecrafthelp
#638 [14:08] <Champ> Hey, I keep getting the message: Connection lost, timed out, whenever I play on my realms server. I've done almost everything I can possibly think about, does anyone know a fix?
#639 [14:11] * joe [webchat@ip70-190-169-63.ph.ph.cox.net] has joined #minecrafthelp
#640 [14:11] <joe> HHello
#641 [14:11] <joe> I need help
#642 [14:13] * joe [webchat@ip70-190-169-63.ph.ph.cox.net] has quit. (Client Quit)
#643 [14:39] * Woodenfang [webchat@23.252.216.127.dhcp.fiber.clec.yucca.net] has joined #minecrafthelp
#644 [14:41] <Woodenfang> Hello! I've been having issues with minecraft not loading past the MOJANG screen when I click play in the launcher, I've tried reinstalling minecraft 5 times now and deleting all .minecraft files from my computer
#645 [14:46] * JugalPvP [webchat@85.240.210.66] has joined #minecrafthelp
#646 [14:49] <JugalPvP> So I basically have this problem, where the game just keep freezing from time to time, when Im playing multiplayer everyone is moving, then my game freezes and I can move but every other players just stops, every single animal or any other kind of creature stops, and if im in a pvp situation the target doesnt get damaged, after 2 or 3 seconds the g
#647 [14:49] <JugalPvP> ame starts responding again, but then after 2 seconds again, the game just freezes again and its a cycle from here, again I can move while in this freeze state and my fps are just fine, also its not my internet causing this issue as my internet state while playing the game is just fine and my ping is low, what can I do to fix this?
#648 [14:52] * Hannah [webchat@58-84-159-121.r.fuzenet.com.au] has joined #minecrafthelp
#649 [14:53] <Hannah> hey, I changed my username on one account and I want to use the old username on an alt but its saying its unavailable although I've changed it. how long will I have to wait?
#650 [15:01] * Hannah [webchat@58-84-159-121.r.fuzenet.com.au] has quit. (Quit: webchat.esper.net)
#651 [15:04] * Kubusk1 [webchat@89-69-47-70.dynamic.chello.pl] has joined #minecrafthelp
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#653 [15:08] * AJ3 [webchat@97-95-227-186.dhcp.sffl.va.charter.com] has joined #minecrafthelp
#654 [15:08] <AJ3> so my realm is paid for but it's still saying epired
#655 [15:09] * combro2k [~combro2k@mail.vmaurik.nl] has quit. (Ping timeout: 189 seconds)
#656 [15:09] <AJ3> expired*
#657 [15:10] * AJ3 [webchat@97-95-227-186.dhcp.sffl.va.charter.com] has quit. (Client Quit)
#658 [15:10] <Kubusk1> Hi. I have problem with my minecraft accout. When i try to login using email i receive error message: "If your account was created after November 2012 or if it has been migrated, use your email. Otherwise use your username." But when i try to login with username i receive the same error message.
#659 [15:23] * combro2k [~combro2k@mail.vmaurik.nl] has joined #minecrafthelp
#660 [15:24] * xkuba7 [webchat@95-45-67-246-dynamic.agg2.crw.prp-wtd.eircom.net] has joined #minecrafthelp
#661 [15:25] <xkuba7> The process cannot access the file because it is being used by another process.
#662 [15:25] <xkuba7> how do i fix this
#663 [15:30] * EverDark [webchat@047-014-045-128.res.spectrum.com] has joined #minecrafthelp
#664 [15:31] <EverDark> I'm having issues with my launcher loading both mods and the latest release regarding java files
#665 [15:33] * xkuba7 [webchat@95-45-67-246-dynamic.agg2.crw.prp-wtd.eircom.net] has quit. (Quit: webchat.esper.net)
#666 [15:36] <EverDark> It tells me the launcher is failing
#667 [15:36] <EverDark> How can I fix it
#668 [15:38] * jj [webchat@c-73-216-65-77.hsd1.va.comcast.net] has joined #minecrafthelp
#669 [15:38] * Woodenfang [webchat@23.252.216.127.dhcp.fiber.clec.yucca.net] has quit. (Quit: webchat.esper.net)
#670 [15:39] <jj> This company already stole $50+ from me and support is little to no help. I don't see how you have all these people playing the game yet so many people having problems with it.
#671 [15:39] * jj [webchat@c-73-216-65-77.hsd1.va.comcast.net] has quit. (Client Quit)
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#673 [15:46] * RiannaBean [webchat@88-202-32-225.ip.skylogicnet.com] has joined #minecrafthelp
#674 [15:47] <RiannaBean> load error on mac, cant play the game keeps crashing on start
#675 [15:48] <RiannaBean> JAVA uptodate
#676 [15:48] * Noodlen [webchat@c-73-214-19-94.hsd1.pa.comcast.net] has quit. (Quit: webchat.esper.net)
#677 [15:50] * RiannaBean [webchat@88-202-32-225.ip.skylogicnet.com] has quit. (Client Quit)
#678 [15:58] * Joe [webchat@ip70-190-169-63.ph.ph.cox.net] has joined #minecrafthelp
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#680 [16:12] * davvenzir [webchat@55.102.88.80.sta.ac-net.se] has joined #minecrafthelp
#681 [16:13] <davvenzir> hi i have some account issues
#682 [16:16] * Noodlen [webchat@c-73-214-19-94.hsd1.pa.comcast.net] has joined #minecrafthelp
#683 [16:16] <Noodlen> So I bought a Minecraft Realms server and it's not popping up in my client, anyone got any ideas? lol
#684 [16:22] * Champ [webchat@3e6b743e.rev.stofanet.dk] has quit. (Quit: webchat.esper.net)
#685 [16:23] * lo [webchat@c-73-94-41-124.hsd1.mn.comcast.net] has joined #minecrafthelp
#686 [16:24] * lo [webchat@c-73-94-41-124.hsd1.mn.comcast.net] has quit. (Client Quit)
#687 [16:28] * Marky [webchat@host-92-21-234-246.as13285.net] has joined #minecrafthelp
#688 [16:28] <Marky> Hello?
#689 [16:28] * Jeremy [webchat@c-76-111-44-77.hsd1.ga.comcast.net] has joined #minecrafthelp
#690 [16:29] <Marky> Hi, I am unable to log into my account it seems. I keep trying migrate but its says I have already done that, then when I log in to that mojang account it wants me to repurchase the game.
#691 [16:32] <Noodlen> Nvm, when I purchased it, it bought a Java realm and not a Bedrock realm. Time to wait for Mojang support now. lol
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#695 [16:58] <Asto23> HELLO can any one help me fix my acount
#696 [16:59] <Asto23> it will log in on a nother computer but not my
#697 [16:59] <Asto23> one
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#706 [17:41] * Jean-Sebastien [webchat@qubcpq0339w-lp130-02-70-26-231-79.dsl.bell.ca] has joined #minecrafthelp
#707 [17:42] <Jean-Sebastien> I bought minecraft in 2011 and i cant find how to get the game back
#708 [17:42] <Jean-Sebastien> I can log on to the website but whenever I click the download icon it asks me to enter my credit card
#709 [17:42] <Jean-Sebastien> Any Help?
#710 [17:44] <Jean-Sebastien> Sssssssssup?
#711 [17:44] * Chomiczek2013 [webchat@89-64-30-184.dynamic.chello.pl] has joined #minecrafthelp
#712 [17:44] <Jean-Sebastien> My saviour
#713 [17:45] <Jean-Sebastien> Help me and i'll show you mine
#714 [17:45] <Chomiczek2013> Hi
#715 [17:45] <Jean-Sebastien> Hey
#716 [17:45] <Chomiczek2013> I have little problem with log in
#717 [17:45] <Jean-Sebastien> Ok let me help you
#718 [17:45] <Jean-Sebastien> whats is the problem?
#719 [17:46] <Chomiczek2013> There is something like Security Questions u know
#720 [17:46] <Jean-Sebastien> Yes, I understand your concern. How can I help you?
#721 [17:47] <Jean-Sebastien> Sorry for any inconvenient this may have caused you
#722 [17:47] <Chomiczek2013> And I dont remember any of this because my dad was creating it
#723 [17:47] <Jean-Sebastien> Ok I understand
#724 [17:47] <Chomiczek2013> And the main problem is i cant acces his mail
#725 [17:47] <Chomiczek2013> u know
#726 [17:47] <Jean-Sebastien> This is a known issue, here is what I suggest
#727 [17:47] <Chomiczek2013> What am i supposed to do
#728 [17:48] <Jean-Sebastien> First of all restart your computer. If it still does not work, try again later, if it does not work what about you fckin astk your father?
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#731 [17:52] * adcb [webchat@dslb-092-078-009-163.092.078.pools.vodafone-ip.de] has joined #minecrafthelp
#732 [17:56] <adcb> hello what should i do if i cant connect to my account it says invalid email or password but i know thats right i alsou changed it 5 times but that also dont bring anythink i trust it now about 1 1/2 or 2 Hours what now ?
#733 [17:56] <adcb> try *
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#736 [18:11] <lolcalvin> hello i just purchased realms but cannot upload my world. error is "Upload failed -1"
#737 [18:11] <lolcalvin> world is not modded
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#739 [18:30] * jordan2 [webchat@cpc109805-linc13-2-0-cust524.12-1.cable.virginm.net] has joined #minecrafthelp
#740 [18:34] <jordan2> Hello, I have been trying to install Minecraft java edition for 2 days now and keep having trouble. the launcher loads up but as I press play it crashes and the launcher loads back up saying there is an inconvenience and the game has crashed, I have tried restarting my PC, updating my drivers, reinstalling Minecraft multiple times and also trying t
#741 [18:34] <jordan2> o reinstall java and repairing files. I cant seem to make anything work. can you help?
#742 [18:36] * fatal_heaven [webchat@cpe-172-118-37-255.socal.res.rr.com] has joined #minecrafthelp
#743 [18:37] <fatal_heaven> hello i am tring to play minecraft and i forgot my security questions i tried to reset them but it just resets password and not the questions
#744 [18:38] <fatal_heaven> i went to mojang site but it just tells me to reset password and dosent let me log in with the forgotten questions
#745 [18:40] <fatal_heaven> i played the game since beta and bought the game when notch got married and gave 2 accounts for the price of 1
#746 [18:40] <fatal_heaven> i gave it to a friend if mine
#747 [18:40] <fatal_heaven> any ways i need help with this problem about the security questions
#748 [18:41] * matthew6 [webchat@142.167.76.170] has joined #minecrafthelp
#749 [18:42] <matthew6> i need elp
#750 [18:42] <matthew6> help
#751 [18:51] * SonnyOME [webchat@64-48-224-72.dal-04.cvx.algx.net] has joined #minecrafthelp
#752 [18:51] <SonnyOME> hi
#753 [18:52] * CmdrGod [webchat@S0106f8a097f25f9a.vc.shawcable.net] has joined #minecrafthelp
#754 [18:52] <SonnyOME> anyone
#755 [18:52] <SonnyOME> hello?
#756 [18:53] <CmdrGod> My Minecraft can't load any world, and it crashes when it does. No matter if it's singleplayer, multiplayer or if I create a new singleplayer world, they all just crash anyways
#757 [18:53] <SonnyOME> i got a code to redeem the game,i try to redeem it but it stuck in the placing order screen forever,after that it shows the code is been redeem
#758 [18:53] <SonnyOME> rip
#759 [18:54] <SonnyOME> no support here i see
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#762 [19:09] <JohnnyH2000> Are there any known issues regarding players unable to upload worlds to realms (receiving error -1)?
#763 [19:09] * TinyRick [webchat@23.82.14.25] has joined #minecrafthelp
#764 [19:11] <TinyRick> I cant login to my account on minecraft.net nor the minecraft launcher. ive changed my password a few times but its not changing anything
#765 [19:13] <JohnnyH2000> TinyRick https://help.mojang.com/customer/en/portal/articles/781529
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#770 [19:30] <CmdrGod> My Minecraft can't load any world, and it crashes when it does. No matter if it's singleplayer, multiplayer or if I create a new singleplayer world, they all just crash anyways
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#772 [19:31] <SonnyOME> i got a code to redeem the game,i try to redeem it but it stuck in the placing order screen forever,after that it shows the code is been redeem
#773 [19:33] * hazel [webchat@65.130.177.255] has joined #minecrafthelp
#774 [19:34] <hazel> Minecraft keeps crashing whenever I try to play, and it says it has something to do with java being missing, but I'm not sure what to do.
#775 [19:40] * DatBreadTho [webchat@pool-173-70-146-219.nwrknj.fios.verizon.net] has joined #minecrafthelp
#776 [19:44] <DatBreadTho> I bought Minecraft before they made it so that you have to use a Mojang account. I used to have the credentials saved on my old computer which has now been broken for several and I kind of lost interest in Minecraft. I've gotten in interested in Minecraft once again, as I see a lot of my friends playing, and I'm just left out. I don't remember the
#777 [19:44] <DatBreadTho> username or password, but I do know a potential email of mine that was related to the account. Is there any way I can get access to my account again? I don't wanna have to rebuy another card.
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#779 [19:46] * csnyd0504 [webchat@174-126-56-167.cpe.cableone.net] has joined #minecrafthelp
#780 [19:46] <csnyd0504> i cant upload a world to my realm
#781 [19:54] * Ethan [webchat@173-171-65-58.res.bhn.net] has joined #minecrafthelp
#782 [19:54] <Ethan> Hello,
#783 [19:55] <Ethan> #minecrafthelp
#784 [19:55] <Ethan> Im trying to login in but when i click the login button nothing happens,
#785 [19:56] <Ethan> I go on my phone and i'm able to sign in, but when i try to purchase minecraft, it says that my card is invalid and i have high hopes that my card is working
#786 [19:56] <Ethan> #minecrafthelp
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#788 [20:00] * Joe [webchat@ip70-190-169-63.ph.ph.cox.net] has joined #minecrafthelp
#789 [20:00] <op> My minecraft doesn't download right. I looked on google and it says to remove byte fence but i don't have that. Can someone help me?
#790 [20:01] * Joe [webchat@ip70-190-169-63.ph.ph.cox.net] has quit. (Client Quit)
#791 [20:02] <op> Hello????
#792 [20:02] * Joe [webchat@ip70-190-169-63.ph.ph.cox.net] has joined #minecrafthelp
#793 [20:02] <Ethan> do #minecrafthelp
#794 [20:02] <op> #minecrafthelp My minecraft doesn't download right. I looked on google and it says to remove byte fence but i don't have that. Can someone help me?
#795 [20:03] <Joe> #minecrafthelp Does minecraft have an email change cooldown?
#796 [20:04] * Joe [webchat@ip70-190-169-63.ph.ph.cox.net] has quit. (Client Quit)
#797 [20:04] * Joe [webchat@ip70-190-169-63.ph.ph.cox.net] has joined #minecrafthelp
#798 [20:05] <Joe> Does Mojang have an email change cooldown
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#803 [20:08] <Faith> Hello, I'm having issues purchasing a Realm. It just constantly says Error! There was a problem processing your credit card, please double check your information and try again. Any explanation or way around it?
#804 [20:09] * Optionality [webchat@c-24-125-188-220.hsd1.ga.comcast.net] has joined #minecrafthelp
#805 [20:09] <Faith> "Error! Sorry, we're unable to process your purchase at this time. Please try again later. " This is what i meant to send
#806 [20:09] <Optionality> Just wondering is it possible to get a custom 1 digit name from mojang?
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#810 [20:16] <InNeedOfHelp> I got a code for the windows 10 version from owning the java version that, according to microsoft, has already been redeemed by an account that is not mine. what do I do?
#811 [20:17] <Farmers> Hi there, was wondering if anyone could help me out with this problem Im having. So I've recently been trying to change my accounts email from my fathers email (original email used for account) to my own email. However, this has been difficult due to my fathers email being completely inaccessible, reason for this being the previous company was boug
#812 [20:17] <Farmers> ht out and new company cannot reset nor allow access to the email. I was wondering if there is any other way I could change my email. Oh, and I cant remember one of my security questions so I cant resolve it that way either. Thanks in advance for the help :)
#813 [20:17] <csnyd0504> #minecrafthelpi cant upload a world to my realm
#814 [20:17] <csnyd0504> #minecrafthelp i cant upload a world to my realm
#815 [20:19] <Farmers> csnyd0504, did you have the world uploaded to your single player world file already?
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#819 [20:23] <yup> #minecrafthelp whenever I try to download Minecraft but it doesn't work. I uninstalled all the programs that it told me to uninstall and it still doesn't work. I keep on having this error that says, "https://resources.download.minecraft.net/48/482000e7bcc12e8ef3a2200b0bc24d4f9557885d
#820 [20:23] <yup> Error details: The process cannot access the file because it is being used by another process." Can anyone help me please?
#821 [20:28] <InNeedOfHelp> I got a code for the windows 10 version from owning the java version that, according to microsoft, has already been redeemed by an account that is not mine. what do I do?
#822 [20:29] <Ethan> i dont think they look here
#823 [20:29] <Ethan> lmfao
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#828 [20:38] * Sleekslasher [webchat@65-130-8-124.slkc.qwest.net] has joined #minecrafthelp
#829 [20:39] <Sleekslasher> will there be piglins in minecraft bedrock too
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#832 [20:53] * Ninic [webchat@ip-189-0-207-8.user.vivozap.com.br] has joined #minecrafthelp
#833 [20:53] <Ninic> Hey! I won a giveaway from a minecraft account and I was wondering if there would be any way I could change the email from the account to my email, if you can help me thank you!
#834 [21:03] <CmdrGod> So... I have a weird problem.
#835 [21:04] <CmdrGod> I wasn't able to load into ANY worlds
#836 [21:04] <CmdrGod> Whatsoever
#837 [21:04] <CmdrGod> But apparently, if I go to Task Manager, go to Details, and End Task the three Minecraft Launcher things, it fixes the problem
#838 [21:04] <CmdrGod> What the hell is going on
#839 [21:07] * Kliffert88 [webchat@77.222.213.134] has joined #minecrafthelp
#840 [21:08] <Kliffert88> hello
#841 [21:08] <Kliffert88> anyone here?
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#843 [21:18] * saber [webchat@pool-108-46-39-248.nycmny.fios.verizon.net] has joined #minecrafthelp
#844 [21:20] <saber> so where exactly would i be directed to go to an account recovery support ticket because the navigation on this help site is terrible?...
#845 [21:33] * Farmers [webchat@c-73-204-92-102.hsd1.fl.comcast.net] has quit. (Quit: webchat.esper.net)
#846 [21:44] * Liam3 [webchat@cpe-121-222-141-108.bpw3-r-031.woo.qld.bigpond.net.au] has joined #minecrafthelp
#847 [21:44] <Liam3> Hi, Its saying i have to pay for minecraft when i purchased an account years ago
#848 [21:44] <Liam3> i signed into my old account and its still asking me to buy the game
#849 [21:49] * csnyd0504 [webchat@174-126-56-167.cpe.cableone.net] has quit. (Quit: webchat.esper.net)
#850 [21:55] * SonnyOME [webchat@64-48-224-72.dal-04.cvx.algx.net] has quit. (Quit: webchat.esper.net)
#851 [21:58] <CmdrGod> Padawan
#852 [21:58] <CmdrGod> So... I have a weird problem. I wasn't able to load into ANY worlds. Whatsoever. But apparently, if I go to Task Manager, go to Details, and End Task the three Minecraft Launcher things, it fixes the problem
#853 [22:08] * dandreis [webchat@208-38-231-149.lfytina2.metronetinc.net] has joined #minecrafthelp
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#857 [22:15] <dandreis> I am unable to launch minecraft through the minecraft launcher.
#858 [22:22] * Rainy [webchat@c-75-70-194-225.hsd1.co.comcast.net] has joined #minecrafthelp
#859 [22:22] * Rainy is now known as Guest49304
#860 [22:23] <Guest49304> so I am having issues signing in, I can't remember what email I used and I try password resets and I don't get any emails to the ones I have
#861 [22:23] * Franklin [webchat@pool-108-46-207-206.nycmny.fios.verizon.net] has joined #minecrafthelp
#862 [22:23] <Franklin> Help
#863 [22:24] <Guest49304> so I am having issues signing in, I can't remember what email I used and I try password resets and I don't get any emails to the ones I have
#864 [22:24] <Franklin> I need help with my reedemed code for minecraft windows 10
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#867 [22:28] * netser122e [webchat@89-139-175-26.bb.netvision.net.il] has joined #minecrafthelp
#868 [22:28] <netser122e> hi
#869 [22:28] <netser122e> somebody here?
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#871 [22:31] * Trevor_ [webchat@j30-wlan-pool-01.nat.iastate.edu] has joined #minecrafthelp
#872 [22:31] <Trevor_> I have the "failed to create child loop" problem
#873 [22:31] <Trevor_> I have no Idea how to fix this problem
#874 [22:31] <Trevor_> I have no Idea how to fix this problem
#875 [22:32] * Trevor_ [webchat@j30-wlan-pool-01.nat.iastate.edu] has left #minecrafthelp
#876 [22:39] * Atkins [webchat@c-174-59-98-25.hsd1.pa.comcast.net] has joined #minecrafthelp
#877 [22:40] <Atkins> I'm getting the "Unable to save download error" and can't enter the game
#878 [22:41] <Atkins> I have none of the incompatabilties listed on websites but it still happens
#879 [22:45] * Atkins [webchat@c-174-59-98-25.hsd1.pa.comcast.net] has quit. (Quit: webchat.esper.net)
#880 [22:59] * Paxton [webchat@208.87.75.10] has joined #minecrafthelp
#881 [23:00] <Paxton> Corrupt worldd
#882 [23:03] * stonerintheback [webchat@ip98-167-21-76.lv.lv.cox.net] has joined #minecrafthelp
#883 [23:03] <Paxton> My world is corrupt i cant play on it
#884 [23:03] <stonerintheback> umm aperently ive been throtteld for 2 months
#885 [23:04] <stonerintheback> and i cant log in
#886 [23:04] <Paxton> ?
#887 [23:04] <stonerintheback> no matter what i do
#888 [23:04] <stonerintheback> its fucked
#889 [23:04] <Absol> stonerintheback: Please keep it civil
#890 [23:05] <stonerintheback> its fu****
#891 [23:06] <stonerintheback> is no one here
#892 [23:06] <Paxton> Guess not
#893 [23:07] <stonerintheback> oof
#894 [23:08] <Paxton> Fr
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#896 [23:17] * zedx [webchat@207.228.78.214] has joined #minecrafthelp
#897 [23:18] <zedx> Hi, was wondering if i could get help with my realm :)
#898 [23:19] * CmdrGod [webchat@S0106f8a097f25f9a.vc.shawcable.net] has quit. (Quit: webchat.esper.net)
#899 [23:20] <zedx> ok then
#900 [23:20] <zedx> ok then
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#907 [23:50] <Shadow_Burn> I have a gift code for minecraft windows 10 edition but it says that it has already been redeemed even though I have not redeemed it. What do I do?
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