#1 [00:02] * Buzzmegged [webchat@220-235-66-64.dyn.iinet.net.au] has joined #minecrafthelp
#2 [00:02] <Shadow_Burn> hello?
#3 [00:03] <Buzzmegged> Hello. I am trying to buy and install Java MC on my Mac and I keep getting the same error when trying to create an account. After entereing in all my details it says "IllegalArgumentException: Registration failed."
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#7 [00:06] * Szuz [webchat@cpe-24-243-150-59.rgv.res.rr.com] has joined #minecrafthelp
#8 [00:07] <Szuz> So, I think a windows update screwed with something, because now I'm having port issues with my server. It says Perhaps a server is already running
#9 [00:08] <Szuz> Any ideas what might have changed?
#10 [00:08] <Andrio> Szuz, what port number?
#11 [00:08] <Szuz> 25565
#12 [00:09] <Szuz> Old videos seem to say to remove the "server-ip" number in the properties file, but maybe something changed between now and then, because if I do that then it seems the server runs, but cant be connected to
#13 [00:10] <Andrio> Buzzmegged, can you reset your password at https://account.mojang.com/password ?
#14 [00:10] <Andrio> Szuz, remove it, yes
#15 [00:10] <Andrio> Szuz, then, can you join the server from the same computer using the address localhost?
#16 [00:10] <Szuz> yes
#17 [00:11] <Andrio> Szuz, do you have another computer you can try with?
#18 [00:11] <Szuz> Yeh it'll be a few minutes
#19 [00:12] <Buzzmegged> Andrio it wont let me create an account. this is the issue. I have tried on mobile and desktop and 3 diferent browsers
#20 [00:12] <Andrio> Buzzmegged, try anyway
#21 [00:12] <Szuz> When I do that, should I use the IP address I was using before?
#22 [00:13] <Andrio> Szuz, what IP address were you using before?
#23 [00:13] <Buzzmegged> Andrio sent password request. no email received
#24 [00:13] <Andrio> ok
#25 [00:14] <Szuz> It's a server for some of my close friends, so my public Ip address
#26 [00:15] * oscyy [webchat@180.243.40.133] has joined #minecrafthelp
#27 [00:15] <oscyy> Hello?
#28 [00:15] <Andrio> Szuz, can you try with your server's LAN IP address?
#29 [00:15] <oscyy> i have a problem
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#32 [00:17] <Buzzmegged> this is frustrating as I want to pay and play on my new computer but I cant register an account. tried multiple emails and different password combos but same error over and over. "INVALID REGISTRATION,Please go back and double check your information and make sure that it is valid.
#33 [00:17] <Buzzmegged> IllegalArgumentException: Registration failed"
#34 [00:17] <oscyy> Whenever i try to login through website minecraft.net, the login button turns black, whenever i try to login through the launcher it says invalid, but when i try to login through mojang.net it works
#35 [00:17] <Szuz> Connecting from this computer with my LAN Ip address works as well
#36 [00:17] <oscyy> pls help\
#37 [00:19] <oscyy> Whenever i try to login through website minecraft.net, the login button turns black, whenever i try to login through the launcher it says invalid, but when i try to login through mojang.net it works
#38 [00:20] <GreyVulpine> oscyy - Ever use MCleaks or altdispenser?
#39 [00:27] * Buzzmegged [webchat@220-235-66-64.dyn.iinet.net.au] has quit. (Quit: webchat.esper.net)
#40 [00:28] <Andrio> Szuz, do you have port forwarding set up?
#41 [00:29] <Szuz> Yes
#42 [00:30] <GreyVulpine> "<Szuz> So, I think a windows update screwed with something, because now I'm having port issues with my server. It says Perhaps a server is already running"
#43 [00:30] <Szuz> I have done the port forwarding before, at some point recently though it has stopped working, though the port forward settings are still there
#44 [00:30] <GreyVulpine> server probably is already running on it
#45 [00:30] <GreyVulpine> Check your task manager/process lislt
#46 [00:30] <Andrio> Szuz, double check it; your local and/or public IP address may have changed.
#47 [00:30] <GreyVulpine> look for java.exe
#48 [00:31] <Szuz> no java is running
#49 [00:31] <GreyVulpine> Go double check your port forwarding settings as Andrio suggested
#50 [00:32] <GreyVulpine> also, post your options.txt file from your server folder to http://paste.ubuntu.com and give us the link to it
#51 [00:33] <Szuz> there is no options.txt. Do you mean server.properties?
#52 [00:33] <GreyVulpine> Yeah, sorry.
#53 [00:34] <Szuz> actually I think i got it
#54 [00:34] <GreyVulpine> Do share.
#55 [00:36] <Szuz> ah, no, never mind. You mentioned that my public ip address may have changed, and I brainfarted and didnt recognize it when I looked it up
#56 [00:37] <Szuz> https://paste.ubuntu.com/p/6f9S6hBghy/
#57 [00:38] <Szuz> and my port forward setup is this https://gyazo.com/0312a9a1b5df2039de113c3f92b88a79
#58 [00:39] <GreyVulpine> And you've verified that your computer is 192.168.0.7?
#59 [00:40] <Szuz> my computer is 0.3
#60 [00:40] <GreyVulpine> The computer that's running the server is now 0.3?
#61 [00:40] <Szuz> could that be what changed in a windows update?
#62 [00:41] <GreyVulpine> Reboot could have had your router's DHCP give your computer a different ip address
#63 [00:42] <Szuz> should I alter my port forward settings to 0.3?
#64 [00:42] <GreyVulpine> Yes
#65 [00:44] <Szuz> awesome, seems all good now
#66 [00:45] <GreyVulpine> Cool
#67 [00:45] <Szuz> thanks for that
#68 [00:45] <Szuz> thanks for that
#69 [00:45] * Szuz [webchat@cpe-24-243-150-59.rgv.res.rr.com] has left #minecrafthelp
#70 [00:53] * Loxton [webchat@182.54.171.33] has joined #minecrafthelp
#71 [00:53] <Loxton> Hello, When I boot up my Minecraft it crashes each time I do it. Any help appreciated
#72 [00:54] <GreyVulpine> Got a crash report you can share via paste.ubuntu.com ?
#73 [00:54] <Loxton> hold on one sec
#74 [00:55] <Loxton> Just says error game crashed, how do I find the crash report log?
#75 [00:59] <GreyVulpine> When exactly does it crash?
#76 [01:02] <Loxton> About 3/4 into loading the game
#77 [01:02] <GreyVulpine> After pressing play?
#78 [01:02] <Loxton> correct
#79 [01:03] <Loxton> dunno if this will help https://paste.ubuntu.com/p/XNTvCDDRJX/
#80 [01:03] <GreyVulpine> Right, kay. Before hitting play, go into the Launcher's settings by hitting Settings in the lower left corner. Ensure the checkbox for "Open output log when games start" is checked
#81 [01:04] <Loxton> yep got that checked and played the game, all the boxes in the output menu were checked, even debug and the file is above
#82 [01:06] <GreyVulpine> Alright.. nothing showing up there...
#83 [01:06] <Loxton> yep well beyond me too
#84 [01:07] <GreyVulpine> Has minecraft worked before?
#85 [01:07] <Loxton> yes it has about 3 years ago if that helps lol
#86 [01:07] <GreyVulpine> On that computer?
#87 [01:07] <Loxton> just wanted to play again but yeah nar ahah
#88 [01:07] <Loxton> yep
#89 [01:08] <GreyVulpine> Tried reinstalling minecraft?
#90 [01:08] <Loxton> not yet
#91 [01:08] <Loxton> But I might try that aye
#92 [01:08] <GreyVulpine> I'd recommend trying that.
#93 [01:08] <GreyVulpine> Go into your .minecraft folder. Delete everything but the saves folder.
#94 [01:08] <GreyVulpine> Then re-download the launcher from http://www.minecraft.net/download
#95 [01:09] <Loxton> anyways an thanks for the help mate greatly appreciated
#96 [01:09] * GreyVulpine nods
#96 [01:53] * Nick9 [webchat@c-71-62-154-97.hsd1.va.comcast.net] has joined #minecrafthelp
#97 [01:54] <Nick9> How can I link my Minecraft PC version to get a Mojang account?
#98 [01:55] <Nick9> H
#99 [01:55] <Nick9> E
#100 [01:55] <Nick9> L
#101 [01:55] <Nick9> L
#102 [01:55] * Absol kicked Nick9 from #minecrafthelp (Reason: ick9 :Stop spamming)
#103 [01:56] * WhoDatNat15 [webchat@c-71-62-154-97.hsd1.va.comcast.net] has joined #minecrafthelp
#104 [01:57] <WhoDatNat15> Need Help with Mojang Account
#105 [01:57] <WhoDatNat15> Need Help with Mojang Account
#106 [01:58] * WhoDatNat15 [webchat@c-71-62-154-97.hsd1.va.comcast.net] has left #minecrafthelp
#107 [02:17] * odin [webchat@109.247.229.42.static.lyse.net] has joined #minecrafthelp
#108 [02:17] <odin> hello
#109 [02:17] <odin> #minecrafthelp!
#110 [02:17] <odin> hello
#111 [02:20] <odin> #minecrafthelp
#112 [02:20] * odin [webchat@109.247.229.42.static.lyse.net] has quit. (Client Quit)
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#115 [03:27] * iDrinkCereal [webchat@static.belong.com.au] has joined #minecrafthelp
#116 [03:28] <iDrinkCereal> Hi
#117 [03:28] <iDrinkCereal> When i try to join any server it comes up with an error that says "Session is invalid!" "Restart your game or try to refresh your session here."
#118 [03:29] <iDrinkCereal> I've tried to reset my password, I've waited two days for it to fix itself, I've tried to find tutorials on youtube and nothing is working
#119 [03:30] <iDrinkCereal> sometimes i cant even login to my account, it just says invalid email or password but when i can it comes up with that
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#122 [03:45] * Dragonas [webchat@188.146.233.233.nat.umts.dynamic.t-mobile.pl] has joined #minecrafthelp
#123 [03:48] <Dragonas> Hello! I have problem that both the launcher and the website keep logging me out straight after I just log in, making it impossible for me to do anything with my account. I tried even reinstalling my launcher, resetting my password etc. This is troublesome for me because I am an admin on a server I play and I am currently cut off work right now.
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#126 [04:10] * AYE [webchat@220-133-138-190.HINET-IP.hinet.net] has joined #minecrafthelp
#127 [04:10] <AYE> HI
#128 [04:11] * AYE [webchat@220-133-138-190.HINET-IP.hinet.net] has quit. (Client Quit)
#129 [04:43] * Apokt [webchat@ivr94-4-82-229-165-149.fbx.proxad.net] has joined #minecrafthelp
#130 [04:44] <Apokt> Hi, i've buy in G2a a key for minecraft but i can't use it in minecraft website, it tells me that he can t identify my key
#131 [04:46] <GreyVulpine> Yeah, that's the risk you run with those types of key resellers
#132 [04:50] <Apokt> I did it in microsoft website
#133 [04:50] <Apokt> it works
#134 [04:50] <Apokt> but now
#135 [04:50] <Apokt> he tells me that i have the game
#136 [04:50] <Apokt> but when i wwant to dl it on the microsoft site he ask me to buy it again
#137 [04:52] <GreyVulpine> Go ask G2A for help.
#138 [04:54] <Apokt> i'll, thx
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#141 [06:06] * Alexaquiles [webchat@131.193.14.37.dynamic.jazztel.es] has joined #minecrafthelp
#142 [06:07] <Alexaquiles> Hello ?
#143 [06:11] * Alexaquiles [webchat@131.193.14.37.dynamic.jazztel.es] has quit. (Client Quit)
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#146 [06:33] * maemae [webchat@182-239-170-183.ip.adam.com.au] has joined #minecrafthelp
#147 [06:33] <maemae> hey guys
#148 [06:34] * kronivers [webchat@94.73.53.72] has joined #minecrafthelp
#149 [06:35] <kronivers> hello I just bought the game, they have discounted it from the bank but it doesn't let me download and I have to pay it, but it's already paid
#150 [06:37] <maemae> yeah the purchasing is being really weird right now!! i cant purchase a minecraft realm :(
#151 [06:38] <kronivers> but the money is discount from mi bank
#152 [06:38] <kronivers> but i cant download the game
#153 [06:40] <kronivers> Is this a joke or what happens, you buy the game and nobody helps you? What kind of support is this?
#154 [06:41] <maemae> i know i came here for help too
#155 [06:41] <kronivers> What a shame
#156 [06:46] <Greymagic27> kronivers, Hello. Please keep in mind this is a community run support room, meaning we can't be here 24/7. However, now I am here, does it give you any message when you try to download the game?
#157 [06:47] <kronivers> no, I get into my profile and it tells me that I have to buy the game to download it
#158 [06:47] <Greymagic27> kronivers, Did you get an email confirming you purchased the game?
#159 [06:48] <kronivers> I didn't get the purchase email either
#160 [06:48] <kronivers> but in the bank if the charge appears
#161 [06:49] <Greymagic27> kronivers, If you got charged and you've not got any email confirming you bought the game, you'll need to email mojang with as much information as possible
#162 [06:49] <Greymagic27> ??> kronivers account/send-email
#163 [06:49] <Mightyena> kronivers: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#164 [06:49] <Mightyena> kronivers: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#165 [06:53] * Roxy [webchat@c-73-244-192-214.hsd1.fl.comcast.net] has joined #minecrafthelp
#166 [06:53] <Roxy> Hello
#167 [06:53] <Greymagic27> Roxy, Hey. What's the issue?
#168 [06:53] <Roxy> I have a question about the mojang support
#169 [06:53] <Greymagic27> Sure, what is it?
#170 [06:54] <kronivers> fill in the form now to see when they answer me
#171 [06:54] <Roxy> they haven't responded to any of my emails, and I would love to reactivate my account.
#172 [06:54] <Greymagic27> Roxy, When did you send the first email?
#173 [06:54] <Roxy> let me check.
#174 [06:54] <Roxy> Wed, Sep 25, 8:20 PM (7 days ago) and then now.
#175 [06:55] <Greymagic27> Roxy, Don't send any more emails. It's going to be at least 2 months before you get a reply I'm afraid. Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: https://help.mojang.com/customer/portal/articles/359446
#176 [06:55] <Roxy> welp thanks
#177 [06:56] <Roxy> That was all, byee
#178 [06:56] <Greymagic27> Roxy, Have a nice day :)
#179 [06:56] <Greymagic27> Roxy, Have a nice day :)
#180 [06:56] * Roxy [webchat@c-73-244-192-214.hsd1.fl.comcast.net] has left #minecrafthelp
#181 [06:57] <kronivers> I bought the game, they charged me and now they won't answer me in two months?
#182 [06:58] <Greymagic27> kronivers, Sadly yes. They're currently dealing with a huge backlog
#183 [07:03] <kronivers> Well, I have not bought the game to wait 2 months for someone to fix this, I find it embarrassing thanks and good afternoon
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#186 [07:35] * Polosaure9k [webchat@mau49-2-88-162-40-164.fbx.proxad.net] has joined #minecrafthelp
#187 [07:35] <Polosaure9k> Bonjour
#188 [07:39] * maemae [webchat@182-239-170-183.ip.adam.com.au] has quit. (Quit: webchat.esper.net)
#189 [07:41] <Polosaure9k> Somebody here ?
#190 [07:48] * GamingPix [webchat@103.99.219.102] has joined #minecrafthelp
#191 [07:48] <GamingPix> hello
#192 [07:49] * slip309 [~bru@2601:c6:cc80:5ba0:b14a:4658:883:341c] has joined #minecrafthelp
#193 [07:49] <GamingPix> I Have issues redeeming with my free windows 10 minecraft
#194 [07:53] <slip309> exit
#195 [07:54] <Greymagic27> GamingPix, Hey. What's the issue you're having?
#196 [08:02] <GamingPix> when I logged in to my mojang account a month ago i had an option to redeem minecraft windows 10 but yesterday i lost the option to redeem it
#197 [08:10] * TheGhost45NL [webchat@ip54531df4.adsl-surfen.hetnet.nl] has joined #minecrafthelp
#198 [08:10] <TheGhost45NL> Hello
#199 [08:10] <TheGhost45NL> I cant login to my minecraft account
#200 [08:23] * drkfir [webchat@bzq-79-183-235-49.red.bezeqint.net] has joined #minecrafthelp
#201 [08:24] <drkfir> how can i join into minecraft realms in java pc
#202 [08:24] * kronivers [webchat@94.73.53.72] has quit. (Quit: webchat.esper.net)
#203 [08:25] <drkfir> how can i join into minecraft realms in java pc if i have a code
#204 [08:26] <drkfir> how can i join into minecraft realms in java pc if i have a code of server realm??
#205 [08:26] <drkfir> how can i join into minecraft realms in java pc if i have a code of server realm?
#206 [08:27] * drkfir5 [webchat@bzq-79-183-235-49.red.bezeqint.net] has joined #minecrafthelp
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#208 [08:39] * Wowo1 [webchat@bcp248.neoplus.adsl.tpnet.pl] has joined #minecrafthelp
#209 [08:39] <Wowo1> i can join at my friend's server
#210 [08:40] <Wowo1> can't
#211 [08:41] * Wowo1 [webchat@bcp248.neoplus.adsl.tpnet.pl] has quit. (Client Quit)
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#214 [09:10] * Oliver [webchat@147.210.201.1] has joined #minecrafthelp
#215 [09:12] <Oliver> Hello, my game won't even start up. It crashes straight away. I understand it's a known problem. I've tried almost everything to fix it but i'm at a loss. Would you know what the problem is?
#216 [09:12] * theodelano [webchat@sov30-1-78-205-126-210.fbx.proxad.net] has joined #minecrafthelp
#217 [09:13] <theodelano> my minecraft launcher keeps crashing why?
#218 [09:13] <Oliver> Haha same
#219 [09:13] <Oliver> it's really annoying. Bought the game yesterday and still haven't played it yet
#220 [09:14] <theodelano> it says Game crashed
#221 [09:14] <theodelano> An unexpected issue occurred and the game has crashed. We’re sorry for the inconvenience.
#222 [09:14] <theodelano> why?
#223 [09:15] * Lord_of_Life [~Lord@46.217.58.162] has quit. (Ping timeout: 198 seconds)
#224 [09:15] <Oliver> We have the same problem but I Don't know if anyone is actually here?
#225 [09:15] <theodelano> why is no one ansering
#226 [09:16] <theodelano> it says Game crashed
#227 [09:16] <theodelano> An unexpected issue occurred and the game has crashed. We’re sorry for the inconvenience.
#228 [09:16] * czDAN [webchat@ip-176-53-190-250.brnonet.eu] has joined #minecrafthelp
#229 [09:16] <theodelano> my minecraft launcher keeps crashing why?
#230 [09:16] * theodelano [webchat@sov30-1-78-205-126-210.fbx.proxad.net] has quit. (Client Quit)
#231 [09:16] <Oliver> Dunno.. I swear Mojang just wanna pretend this issue doesn't exist. The problem has been around since 2016 and it's still here.
#232 [09:17] <czDAN> hello when i click on the green log in button nothing happens
#233 [09:17] * Oliver [webchat@147.210.201.1] has quit. (Quit: webchat.esper.net)
#234 [09:18] <czDAN> please help me
#235 [09:23] * ZkurkaCZ [webchat@194.228.68.176] has joined #minecrafthelp
#236 [09:24] <ZkurkaCZ> Hello, I have problems with my acc. I cant login into minecraft.net or minecraft launcher, but my friend can login there. I can login just to mojang, where is problem ?
#237 [09:28] * Liam3 [webchat@241.17.189.80.dyn.plus.net] has joined #minecrafthelp
#238 [09:30] <Liam3> Hi, I'm unable to login to my mjoang account. I migrated my minecraft account into a majang account in 2017 but when I try to login it says the password or email is wrong.
#239 [09:30] <Liam3> I go through the forgotten password process but no email is sent
#240 [09:33] * Carnage [kiwiirc@104-186-12-17.lightspeed.hstntx.sbcglobal.net] has joined #minecrafthelp
#241 [09:34] * Espercorn kicked Carnage from #minecrafthelp (Reason: arnage :Banned: Please use our official client: https://minecraftirc.net/minecrafthelp/landing)
#242 [09:37] * Nikotin [webchat@ti0054a400-2801.bb.online.no] has joined #minecrafthelp
#243 [09:37] <Nikotin> hey
#244 [09:39] <Nikotin> when i try to play the game it just crashes all the time
#245 [09:40] <Nikotin> pleas can i get help
#246 [09:42] <czDAN> ZkurkaCZ mám stejnej problém
#247 [09:49] <Greymagic27> Nikotin, Hey. Let's grab a crash report and have a closer look at the issue
#248 [09:49] <Greymagic27> ??> Nikotin launcher/log-txt
#249 [09:49] <Mightyena> Nikotin: We need to see your full launcher log, which is created in the game directory.
#250 [09:49] <Mightyena> Nikotin: First open your .minecraft folder (If you don't know how to get there, ask), then try to launch the game. Then in the .minecraft folder open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#251 [09:50] * D4ndy_YT [webchat@194.1.broadband3.iol.cz] has joined #minecrafthelp
#252 [09:50] <D4ndy_YT> hello
#253 [09:50] <Greymagic27> D4ndy_YT, Hey. What's the issue?
#254 [09:51] * Nikotin [webchat@ti0054a400-2801.bb.online.no] has quit. (Quit: webchat.esper.net)
#255 [09:51] <D4ndy_YT> i cant login to my account
#256 [09:51] <Greymagic27> D4ndy_YT, When you try, does it display any error message?
#257 [09:51] <D4ndy_YT> yes
#258 [09:51] <Greymagic27> D4ndy_YT, What's the message it displays?
#259 [09:52] <D4ndy_YT> failed to login
#260 [09:53] <Greymagic27> D4ndy_YT, Are you using any VPNs?
#261 [09:53] <D4ndy_YT> invalid password/email
#262 [09:53] <D4ndy_YT> no
#263 [09:53] <Greymagic27> D4ndy_YT, Alright. Let's start by seeing if anything on your PC could be causing the issue.
#264 [09:53] <Greymagic27> ??> D4ndy_YT tools/hjt
#265 [09:53] <Mightyena> D4ndy_YT: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#266 [09:53] <Mightyena> D4ndy_YT: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#267 [09:53] <czDAN> hello when i click on the green log in button nothing happens
#268 [09:53] <D4ndy_YT> alright
#269 [09:53] <Greymagic27> ??> czDAN tools/hjt
#270 [09:53] <Mightyena> czDAN: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#271 [09:53] <Mightyena> czDAN: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#272 [09:56] <D4ndy_YT> i copied and posted it
#273 [09:56] <czDAN> https://paste.ubuntu.com/p/dXyfmd3XCc/
#274 [09:56] <Greymagic27> D4ndy_YT, If you have a URL like czDAN's, send it here
#275 [09:57] <D4ndy_YT> ok
#276 [09:57] <Greymagic27> ??> czDAN win/hosts/edit
#277 [09:57] <Mightyena> czDAN: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#278 [09:57] <Mightyena> czDAN: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#279 [09:57] <Greymagic27> czDAN, Remove any entry containing the word mojang - Save the file by pressing CTRL+S then change your minecraft password
#280 [09:57] <D4ndy_YT> i sended here
#281 [09:57] <Greymagic27> D4ndy_YT, Yes. Go ahead and send the URL here
#282 [09:58] <D4ndy_YT> https://paste.ubuntu.com/p/FRdxKYwxYp/
#283 [09:58] <D4ndy_YT> i hope nobody hacked into my account
#284 [09:58] <Greymagic27> D4ndy_YT, Uninstall advanced systemcare
#285 [09:58] <D4ndy_YT> altight
#286 [09:58] <D4ndy_YT> alright
#287 [10:00] <D4ndy_YT> i uninstalled it
#288 [10:01] <Greymagic27> D4ndy_YT, Great. Restart your PC then try to login to minecraft. If it doesn't work, come back here for further instructions
#289 [10:01] * rhys8 [webchat@host86-185-133-164.range86-185.btcentralplus.com] has joined #minecrafthelp
#290 [10:02] <czDAN> mm
#291 [10:02] <rhys8> can someone please give me the link for adwcleaner
#292 [10:02] <Greymagic27> ??> rhys8 av/adwcleaner
#293 [10:02] <Mightyena> rhys8: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1-adwcleaner/1999/
#294 [10:02] <Mightyena> rhys8: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#295 [10:02] <rhys8> thankyou
#296 [10:02] <Greymagic27> rhys8, No problem :)
#297 [10:04] * rhys8 [webchat@host86-185-133-164.range86-185.btcentralplus.com] has quit. (Client Quit)
#298 [10:16] * PetaI [webchat@bzq-82-81-235-167.cablep.bezeqint.net] has joined #minecrafthelp
#299 [10:16] <PetaI> Hoi
#300 [10:16] <Greymagic27> PetaI, Hey. What's the issue?
#301 [10:16] <PetaI> I was wondering if i could like re-type a new name because i regret choosing this one.
#302 [10:16] <PetaI> the one i have rn*
#303 [10:17] <Greymagic27> PetaI, You can change your name here: https://account.mojang.com/me. Note that you will need to wait for 30 days before changing it
#304 [10:17] <PetaI> Well that doesn't answer my question but thanks anyways.
#305 [10:18] <Greymagic27> PetaI, If you've already put in a name and created an account with that name, you need to wait for 30 days before you can change the name again. So no, you can't re-type your name
#306 [10:21] * czDAN [webchat@ip-176-53-190-250.brnonet.eu] has quit. (Quit: webchat.esper.net)
#307 [10:22] * czDAN [webchat@ip-176-53-190-250.brnonet.eu] has joined #minecrafthelp
#308 [10:23] <PetaI> Awww, alright then thanks for helping out!
#309 [10:23] * D4ndy_YT [webchat@194.1.broadband3.iol.cz] has joined #minecrafthelp
#310 [10:24] <D4ndy_YT> hello
#311 [10:24] <Greymagic27> D4ndy_YT, Welcome back. Was the login successful?
#312 [10:24] <D4ndy_YT> no
#313 [10:24] <D4ndy_YT> still i cant login
#314 [10:24] <Greymagic27> ??> D4ndy_YT login/throttle
#315 [10:24] <Mightyena> D4ndy_YT: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#316 [10:24] <Mightyena> D4ndy_YT: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#317 [10:25] <D4ndy_YT> ok
#318 [10:26] <D4ndy_YT> but it doesnt said, that its locked
#319 [10:26] <Greymagic27> D4ndy_YT, It won't
#320 [10:26] <D4ndy_YT> alright
#321 [10:27] * DarkNoddy [~mordi@191.90-149-25.nextgentel.com] has joined #minecrafthelp
#322 [10:28] <czDAN> nothing
#323 [10:29] <Greymagic27> czDAN, Could you send another HJT log?
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#325 [10:41] * drkfir [webchat@bzq-79-183-235-49.red.bezeqint.net] has quit. (Quit: webchat.esper.net)
#326 [10:50] * sehrwah [webchat@157.178-180-91.adsl-dyn.isp.belgacom.be] has joined #minecrafthelp
#327 [10:50] <sehrwah> hi
#328 [10:50] <Greymagic27> sehrwah, Hey. What's the issue?
#329 [10:50] <sehrwah> my minecraft still wont update to 1.15 what do i do?
#330 [10:51] <Greymagic27> sehrwah, 1.15 isn't a complete version right now. If you want to play with the new features, you'll need to use the latest snapshot
#331 [10:52] <sehrwah> how do i do that
#332 [10:52] <sehrwah> cause it says 1.14.4 latest snapshot
#333 [10:53] <Greymagic27> sehrwah, Could you send an image of what you see?
#334 [10:53] <sehrwah> how do i do that
#335 [10:55] <sehrwah> it says latest release 1.14.4, nevermind
#336 [10:55] <sehrwah> but like everyones talking about the bees in minecraft but i dont have those features yet
#337 [10:57] <sehrwah> ???? bro,
#338 [10:57] <sehrwah> ???? bro,
#339 [10:58] * sehrwah [webchat@157.178-180-91.adsl-dyn.isp.belgacom.be] has left #minecrafthelp
#340 [11:24] * RG [webchat@77.126.20.198] has joined #minecrafthelp
#341 [11:26] <RG> hi, I have the windows 10 version (paid for it from M$ app store) and my kid likes to play with the java version can it be done Win10 to JAVA?
#342 [11:30] * RG [webchat@77.126.20.198] has quit. (Quit: webchat.esper.net)
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#344 [11:34] * Rylan [webchat@172.221.110.15] has quit. (Client Quit)
#345 [11:38] * lxtqs [webchat@aftr-62-216-201-15.dynamic.mnet-online.de] has joined #minecrafthelp
#346 [11:38] <lxtqs> Hallo
#347 [11:38] <lxtqs> könnt ihr Deutsch
#348 [11:39] <Greymagic27> lxtqs, Hey. I'm afraid we only do support in English. If you need to, you may use a translator
#349 [11:40] <lxtqs> I can not log in to Minecraft since yesterday
#350 [11:40] <Greymagic27> lxtqs, Are you using any sort of VPN?
#351 [11:40] <lxtqs> I have an IP changer because I am often ddost
#352 [11:41] <Greymagic27> lxtqs, That may be the problem. Can you disable it then try the game? If that doesn't work may you uninstall it?
#353 [11:42] <lxtqs> Okay I try it, but I can not change my IP so I should uninstall
#354 [11:42] <lxtqs> ok?
#355 [11:42] <Greymagic27> lxtqs, Yes. Go ahead and uninstall the IP changer
#356 [11:42] * Dustomagic [webchat@c-68-52-54-210.hsd1.tn.comcast.net] has joined #minecrafthelp
#357 [11:43] <lxtqs> I can`t unistall the ip changer
#358 [11:43] <Greymagic27> lxtqs, Why not?
#359 [11:43] <lxtqs> I must Restart my WLAN ROUTER
#360 [11:44] <lxtqs> I try it okay?
#361 [11:44] <Greymagic27> lxtqs, Go ahead
#362 [11:44] * TheSilentLink [~TheSilent@2a00:23c5:c184:4000:a602:5094:f13f:71d4] has quit. (Quit: Good Bye! My bouncer has probably crashed or lost connection to the internet...)
#363 [11:44] * Lord_of_Life [~Lord@46.217.14.168] has joined #minecrafthelp
#364 [11:45] <lxtqs> Okay i come in few seconds
#365 [11:46] * lxtqs [webchat@aftr-62-216-201-15.dynamic.mnet-online.de] has quit. (Quit: webchat.esper.net)
#366 [11:46] <Dustomagic> HI! My son an I need help looking up the email address that our 2nd account was purchased under...
#367 [11:47] <Greymagic27> Dustomagic, Hey. See if this helps:
#368 [11:47] <Greymagic27> ??> Dustomagic account/forgot-email
#369 [11:47] <Mightyena> Dustomagic: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#370 [11:48] <Dustomagic> Grey, type that in here on this IRC channel?
#371 [11:48] <Greymagic27> Dustomagic, No. Use https://account.mojang.com/password to find the email you've used
#372 [11:49] * lxtqs [webchat@aftr-62-216-201-170.dynamic.mnet-online.de] has joined #minecrafthelp
#373 [11:50] <lxtqs> Hey, I´m Back
#374 [11:50] <lxtqs> I can`t login
#375 [11:50] <Greymagic27> lxtqs, Welcome back. Can you follow these steps?
#376 [11:50] <lxtqs> okay tell
#377 [11:50] <Greymagic27> ??> lxtqs tools/hjt
#378 [11:50] <Mightyena> lxtqs: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#379 [11:50] <Mightyena> lxtqs: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#380 [11:50] * Lord_of_Life [~Lord@46.217.14.168] has quit. (Ping timeout: 206 seconds)
#381 [11:51] <Dustomagic> Appreciate the response, but this is the avenue we've gone. we don't know the email used...and I've exhausted all of the ones I've thought it might be. We've sent an email to Mojang/Microsoft but havent had a response after several days
#382 [11:52] <lxtqs> https://paste.ubuntu.com/p/5SHk674K5t/
#383 [11:52] * Realmissue [webchat@pool-108-14-16-165.nycmny.east.verizon.net] has joined #minecrafthelp
#384 [11:52] * Lord_of_Life [~Lord@46.217.14.168] has joined #minecrafthelp
#385 [11:53] <lxtqs> I´m done. Here is the link: https://paste.ubuntu.com/p/5SHk674K5t/
#386 [11:54] <Realmissue> I had a regular session with a friend and logged out, maybe a day later we agreed to meet up in our realm again, of which I am the owner and I was no longer able to connect. I time out with every single attempt to go into my realm. I have tried all suggestions and I am at a loss now as to what to do. the day before everything was fine
#387 [11:55] <Dustomagic> All i've been able to find are links that help if we know the email already. IF there is a legit url for something such as "account/forgot-email", well that would be all we need
#388 [11:56] <lxtqs> Mightyena Greymagic27 are you here?
#389 [11:57] <Dustomagic> I could provide any amount of info that would be needed to verify I'm not some random person , including citing we both had logged regularly to our realm
#390 [12:00] <Dustomagic> its not an older account RE: migrating
#391 [12:00] * TheSilentLink [~TheSilent@2a00:23c5:c184:4000:a602:5094:f13f:71d4] has joined #minecrafthelp
#392 [12:00] <mattym> Dustomagic, They cannot give out the email account info, that would be a major security violation. You will need to wait for them to help you recover the account when they reply: https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#393 [12:01] <mattym> lxtqs, You still have several VPN's installed. Remove them all.
#394 [12:01] <lxtqs> Thats a Avira PVPN
#395 [12:01] <lxtqs> VPN
#396 [12:02] <lxtqs> It´s offline
#397 [12:02] <mattym> lxtqs, Uninstall it, along with Windscribe
#398 [12:02] <lxtqs> Okay wait
#399 [12:03] <lxtqs> I´dont habe Windscribe
#400 [12:03] <lxtqs> but Avira is uninstaled
#401 [12:04] <mattym> lxtqs, You had it at one point, make sure its completely uninstalled.
#402 [12:05] <lxtqs> I´ts complete uninsalled
#403 [12:06] <lxtqs> uninstalled
#404 [12:09] * SEBA [webchat@hin241.internetdsl.tpnet.pl] has joined #minecrafthelp
#405 [12:09] <lxtqs> hello?
#406 [12:10] <SEBA> Hello,I have problem.When i joind to online server I have Interial exception ID bad packet 26.
#407 [12:11] * SEBA [webchat@hin241.internetdsl.tpnet.pl] has quit. (Client Quit)
#408 [12:12] * SEBA [webchat@hin241.internetdsl.tpnet.pl] has joined #minecrafthelp
#409 [12:13] <SEBA> I have a problem.When I joind to online server i have Inerial expetion error,Bad packet id 26
#410 [12:16] * urchonny [webchat@80.216.49.217] has joined #minecrafthelp
#411 [12:16] <lxtqs> mattym
#412 [12:17] <lxtqs> Are you here?
#413 [12:17] * urchonny [webchat@80.216.49.217] has quit. (Client Quit)
#414 [12:21] * Dustomagic [webchat@c-68-52-54-210.hsd1.tn.comcast.net] has quit. (Quit: webchat.esper.net)
#415 [12:27] * lxtqs [webchat@aftr-62-216-201-170.dynamic.mnet-online.de] has quit. (Quit: webchat.esper.net)
#416 [12:27] * lxtqs [webchat@aftr-62-216-201-170.dynamic.mnet-online.de] has joined #minecrafthelp
#417 [12:28] <lxtqs> Hey. I still can not log in
#418 [12:33] <lxtqs> Hello?
#419 [12:38] * SEBA [webchat@hin241.internetdsl.tpnet.pl] has quit. (Quit: webchat.esper.net)
#420 [12:39] * Phoebe2327 [webchat@188-39-219-218.static.enta.net] has joined #minecrafthelp
#421 [12:39] <Phoebe2327> Wondering if any of you guys can help me, probably not.. But, I've forgotten my password and I've asked for a "reset password" email, it never came. What else can I do
#422 [12:44] * FlourSnorter [webchat@c-76-126-18-60.hsd1.ca.comcast.net] has joined #minecrafthelp
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#424 [12:54] * lxtqs [webchat@aftr-62-216-201-170.dynamic.mnet-online.de] has quit. (Quit: webchat.esper.net)
#425 [13:13] <D4ndy_YT> Greymagic27 are you here?
#426 [13:14] <D4ndy_YT> IT WORKED!!!
#427 [13:14] <D4ndy_YT> thank you very much :D
#428 [13:26] * shebear9483 [webchat@c-73-77-153-82.hsd1.tx.comcast.net] has joined #minecrafthelp
#429 [13:27] <shebear9483> i havent logged in in over a month or so. i went to log in today and its telling to use my email address.
#430 [13:27] <shebear9483> whats changed
#431 [13:32] * shebear9483 [webchat@c-73-77-153-82.hsd1.tx.comcast.net] has quit. (Quit: webchat.esper.net)
#432 [13:34] * MertcanT [webchat@95.10.179.148.dynamic.ttnet.com.tr] has joined #minecrafthelp
#433 [13:35] * D4ndy_YT [webchat@194.1.broadband3.iol.cz] has quit. (Quit: webchat.esper.net)
#434 [13:36] <MertcanT> Hi i have a problem when i try to play minecraft launcher works fine but it can generate but it cant render the world what can i do
#435 [13:58] * Azzulll [webchat@dslb-188-109-069-226.188.109.pools.vodafone-ip.de] has joined #minecrafthelp
#436 [14:06] * Niccis [webchat@host-212-68-246-104.dynamic.voo.be] has joined #minecrafthelp
#437 [14:06] <Niccis> Hello
#438 [14:06] <Azzulll> wenn ich minecraft öffne, friert es ein. Ich öffne minecraft wähle die Version und starte dann, nachdem ich immer diesen weißen Bildschirm mit der Werkbank in der Mitte und nach ein paar sekunden gestartet habe minecraft.aber nicht bei mir, dieser weiße Bildschirm bleibt für einige stunden und schließt sich dann wieder. Ich habe bereits versucht,
#439 [14:06] <Azzulll> mein minecraft zu deinstallieren und erneut zu installieren, aber es hilft nicht, bitte helfen Sie mir
#440 [14:06] <Niccis> I've a little issue, is it the right place to ask ?
#441 [14:06] <Niccis> *for help
#442 [14:07] <Azzulll> when i open minecraft, it freezes. I open minecraft choose the version and then, after getting started with this white screen with the workbench in the middle and after a few seconds minecraft.but not mine, this white screen stays for a few hours and then closes again. I've already tried uninstalling my minecraft and reinstalling it, but it does no
#443 [14:07] <Azzulll> t help, please help me
#444 [14:09] <Niccis> Actually I've a key for Minecraft, I used it, the website processed it.
#445 [14:09] <Niccis> But Nothing happened. And now it says that the key is already used
#446 [14:10] * czDAN [webchat@ip-176-53-190-250.brnonet.eu] has quit. (Quit: webchat.esper.net)
#447 [14:10] <Niccis> It seems that is a dead chanel...
#448 [14:27] * Realmissue [webchat@pool-108-14-16-165.nycmny.east.verizon.net] has quit. (Quit: webchat.esper.net)
#449 [14:32] * TheSilentLink [~TheSilent@2a00:23c5:c184:4000:a602:5094:f13f:71d4] has quit. (Quit: Good Bye! My bouncer has probably crashed or lost connection to the internet...)
#450 [14:40] * TheSilentLink [~TheSilent@2a00:23c5:c184:4000:a602:5094:f13f:71d4] has joined #minecrafthelp
#451 [14:41] * Josi [webchat@88-97-59-188.dsl.in-addr.zen.co.uk] has joined #minecrafthelp
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#454 [15:17] * RatrioZ [webchat@82-74-165-210.cable.dynamic.v4.ziggo.nl] has joined #minecrafthelp
#455 [15:17] <RatrioZ> Hello
#456 [15:18] <RatrioZ> I have a question about my account. i just bought an account for PC i can log in on my phone but i cant login on my PC? what am i doing wrong?
#457 [15:21] <RatrioZ> #minecrafthelp i cant login on my pc i can on my phone
#458 [15:31] * Ciryatur [webchat@ip-176-198-202-170.hsi05.unitymediagroup.de] has joined #minecrafthelp
#459 [15:33] <Ciryatur> Hey, since the new launcher was released I cant login because I cant use my nickname any longer. The Email Account I used was deleted and now Im not able to get into my account. Nothing is working and i dont know why
#460 [15:40] * jokarwent [webchat@static-176-174-18-35.ftth.abo.bbox.fr] has joined #minecrafthelp
#461 [15:40] <jokarwent> hello
#462 [15:40] <jokarwent> There's good tutorials about behaviors packs?
#463 [15:42] * MertcanT [webchat@95.10.179.148.dynamic.ttnet.com.tr] has quit. (Quit: webchat.esper.net)
#464 [15:43] * tomwoof87 [webchat@c-24-0-46-135.hsd1.nj.comcast.net] has joined #minecrafthelp
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#466 [15:56] * CoderToby [webchat@D4709AB6.rev.sefiber.dk] has joined #minecrafthelp
#467 [15:56] <CoderToby> Hi
#468 [15:57] <CoderToby> Is it possible to get refund?
#469 [15:59] <mattym> ??> CoderToby account/refund
#470 [15:59] <Mightyena> CoderToby: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#471 [15:59] <CoderToby> I did mail them, do I just have to wait?
#472 [15:59] <mattym> CoderToby, Yes
#473 [15:59] <CoderToby> Alright, thank you
#474 [16:00] <CoderToby> Have a good one, and see you
#475 [16:00] <CoderToby> Have a good one, and see you
#476 [16:00] * CoderToby [webchat@D4709AB6.rev.sefiber.dk] has left #minecrafthelp
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#480 [16:37] * kcalloway15 [webchat@047-132-004-145.res.spectrum.com] has joined #minecrafthelp
#481 [16:38] <kcalloway15> I bought Minecraft some years ago. tried to migrate my account, it did not. contacted Mojang, never got back to me. I still have the original receipt
#482 [16:39] <Joseph> the minecraft charge showing in my bank account was authorized without my parents consent and would like a refund please
#483 [16:47] * kcalloway15 [webchat@047-132-004-145.res.spectrum.com] has quit. (Quit: webchat.esper.net)
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#485 [16:56] * Cyonrue [webchat@host31-52-65-231.range31-52.btcentralplus.com] has joined #minecrafthelp
#486 [16:57] <Cyonrue> Hey, my account got hacked and the username was changed, I got the account back with a password change, easily enough, but now my name is some random stuff for 30 days until I can change it again, is there any way I can change my account name earlier?
#487 [16:57] <mattym> Cyonrue, No
#488 [16:57] <Cyonrue> just wait the 30 days out then mattym
#489 [16:57] <mattym> Cyonrue, Yes
#490 [16:58] <Cyonrue> sick as, was just curious, thanks lad
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#492 [17:18] * DarkNoddy [~mordi@191.90-149-25.nextgentel.com] has quit. ()
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#494 [17:26] * menmoe [webchat@pool-71-105-58-77.nycmny.fios.verizon.net] has joined #minecrafthelp
#495 [17:26] <menmoe> trying to log in and it keeps saying were not connected online
#496 [17:26] <menmoe> tried restarted, resetting the modem, did'nt help
#497 [17:27] * menmoe [webchat@pool-71-105-58-77.nycmny.fios.verizon.net] has quit. (Client Quit)
#498 [17:31] * Joseph [webchat@pool-98-117-34-183.bltmmd.fios.verizon.net] has joined #minecrafthelp
#499 [17:34] <Joseph> Hi.I would like to request a refund for the game Minecraft: Java edition. It was bought mistakenly by my son.
#500 [17:35] <mattym> ??> Joseph account/refund
#501 [17:35] <Mightyena> Joseph: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#502 [17:38] * DarkNoddy [~mordi@191.90-149-25.nextgentel.com] has quit. ()
#503 [17:39] <Joseph> My son has said that the Transaction ID and order number has not been provided when he purchased the game. Is there a way we could verify to complete the refund?
#504 [17:41] <mattym> Joseph, Which version of the game was purchased?
#505 [17:42] <Joseph> Java Edition.
#506 [17:42] <mattym> Joseph, If the order completed, you should have received an email confirmation with the transaction ID or order numbers/code
#507 [17:44] <Joseph> My son said he did not receive the order number when bought. Is there another way we could verify?
#508 [17:44] <mattym> Joseph, Did he check the email that was used to register it?
#509 [17:44] <Joseph> Yes.
#510 [17:44] <mattym> Joseph, Where was it purchased?
#511 [17:45] <Joseph> On his desktop.
#512 [17:46] <mattym> Joseph, What website was the purchase made through.
#513 [17:46] <Joseph> minecraft.net
#514 [17:48] <mattym> Joseph, Can you currently see the charge on your credit cards history?
#515 [17:48] <Joseph> Yes.
#516 [17:48] <mattym> Joseph, It should have an order number associated with it?
#517 [17:50] <Joseph> No. The order number is required for me to refund it through my bank account.
#518 [17:58] <mattym> Joseph, If you want to refund it, refund it via Mojang. If you get your bank involved, you will need to dispute the transaction, if you want to deal with the results that come from that.
#519 [18:00] <mattym> Joseph, If you do not have the ID or Order number, Mojang will likely not be able to help you, as they do not allow someone to request a refund on an account they cannot prove they own.
#520 [18:00] <mattym> Joseph, If the order did in fact complete, there WILL be a confirmation that was sent to the email used to register the account.
#521 [18:07] <Joseph> Are there any other options to verify the transaction number?
#522 [18:08] <mattym> Joseph, You would need to ask Mojang and see how they reply. But generally when it comes to a refund, you are going to need the proof of purchase.
#523 [18:08] <Joseph> Like the card that what used, or any other any purchase information that can be used to purchase this item?
#524 [18:09] <mattym> Joseph, It will depend on what they ask for.
#525 [18:10] <Joseph> What are the options to contacting Mojang besides this?
#526 [18:10] <mattym> Joseph, This is not contacting Mojang. The info is in the Link you were given for the refund
#527 [18:14] <Joseph> Could I refund this transaction through a call?
#528 [18:14] <mattym> Joseph, No, Mojang does not have phone support.
#529 [18:17] * ryan2 [webchat@c-71-200-40-249.hsd1.de.comcast.net] has joined #minecrafthelp
#530 [18:17] <Joseph> I sent Mojang the email for the refund, but the only link I see are http://minecraftirc.net/minecrafthelp/landing , help.mojang.com
#531 [18:18] <mattym> Joseph, You sent the Support Ticket email?
#532 [18:18] <ryan2> how do I refund the java edition
#533 [18:18] <Joseph> Yes.
#534 [18:18] <mattym> ??> ryan2 account/refund
#535 [18:18] <Mightyena> ryan2: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#536 [18:18] <mattym> Joseph, Then you have already taken care of it.
#537 [18:19] <Joseph> I do not understand.
#538 [18:19] <mattym> Joseph, The support ticket email is how you contact them.
#539 [18:20] <ryan2> that link is why im here
#540 [18:20] * ryan2 [webchat@c-71-200-40-249.hsd1.de.comcast.net] has quit. (Client Quit)
#541 [18:21] <Joseph> I sent an email to help.mojang/customer/portal/emails/pre_create
#542 [18:21] <Joseph> help.mojang.com/customer/portal/emails/pre_create
#543 [18:21] <mattym> Joseph, Did you fill out the contact form linked on https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#544 [18:24] <Joseph> https://pastebin.com/Sr7r9njA
#545 [18:24] <Joseph> that?
#546 [18:24] <mattym> Joseph, Yes
#547 [18:24] * ryan7 [webchat@c-71-200-40-249.hsd1.de.comcast.net] has joined #minecrafthelp
#548 [18:24] <ryan7> if I own java edition can I get windows 10 free
#549 [18:25] <Joseph> Yes, I have filled the form out to get my refund, and so far it's been a complete waste of time.
#550 [18:25] <mattym> ryan7, When did you purchase the Java Edition?
#551 [18:25] <ryan7> im asking for a friend
#552 [18:25] <mattym> Joseph, You need to wait for Mojang to reply.
#553 [18:25] <mattym> ryan7, When did they buy it
#554 [18:25] <ryan7> just now
#555 [18:25] <mattym> ryan7, Then no
#556 [18:25] <ryan7> they changed it?
#557 [18:26] <mattym> ryan7, The offer ended nearly a year ago.
#558 [18:26] <Joseph> They replied sending me this link
#559 [18:26] <ryan7> oh..
#560 [18:26] <mattym> Joseph, They sent a general reply, where this link is given specifically for technical support.
#561 [18:27] <Joseph> So i will receive a new email regarding the refund?
#562 [18:27] <ryan7> is refund possible for java edition
#563 [18:27] <Joseph> From a Real person and not some bot they send to everyone.
#564 [18:27] <mattym> ryan7, You were already given the link with all the info for that.
#565 [18:28] <mattym> Joseph, When they reply, someone will gather more info from you, if you did not include the ID or order number.
#566 [18:28] <ryan7> can I have a new link
#567 [18:28] <mattym> ryan7, https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#568 [18:29] <Joseph> If I had the number would i be able to refund it here?
#569 [18:29] <mattym> Joseph, No
#570 [18:30] <Joseph> So you are saying I have wasted my time trying to refund Minecraft: Java Edition on here?
#571 [18:31] <mattym> Joseph, Yes
#572 [18:32] <nate> lol
#573 [18:33] <nate> I don't know where this channel is linked on the official sites but they really need to put bold emphasis on this being a community channel already
#574 [18:33] <mattym> nate, It is/they do/have.
#575 [18:33] <nate> The amount of derpy people coming in here for account support is horribly ripe for scammers/phishers probably
#576 [18:34] <ryan7> the email is how to request a refund right?
#577 [18:34] <mattym> ryan7, Yes
#578 [18:34] * ryan7 [webchat@c-71-200-40-249.hsd1.de.comcast.net] has quit. (Quit: webchat.esper.net)
#579 [18:34] <mattym> nate, https://help.mojang.com/customer/portal/articles/1175661
#580 [18:35] <mattym> nate, And I know on the forum and reddit page it is equally as well defined.
#581 [18:35] <mattym> nate, Not ours or Mojangs fault if people do not read.
#582 [18:35] <nate> mattym: I know it's nobody's fault here, but a community support link should probably not be the first option on a page, or at the very least they should have a page like that which shows up explicitly for account issues and references the official ticket systemn
#583 [18:36] <mattym> nate, Their help page does
#584 [18:36] <mattym> nate, People again just do not read, or are looking for the closest thing to a live chat
#585 [18:37] <mattym> nate, Mostly all of the users that join the chat looking for help are using the web client provided via the page, and not a standalone IRC client. Which means that right above the chat box, there is big red text saying "We are not Mojang"
#586 [18:38] <mattym> nate, https://help.mojang.com/ is literally organized by topic, and most links are to their own support and ticket systems.
#587 [18:38] <nate> It's just a weird disproportionate count compared to IRC chats of games/services/etc, I guess it could just be the average minecraft player is pretty nitwitish though lol
#588 [18:38] <mattym> nate, People don't read
#589 [18:39] * ryan9 [webchat@c-71-200-40-249.hsd1.de.comcast.net] has joined #minecrafthelp
#590 [18:39] <ryan9> if Minecraft was bought through amazon like a digital code can it be refunded
#591 [18:40] <mattym> ryan9, You will need to refer to Amazon for that.
#592 [18:47] * kyle [webchat@cpe-173-95-151-213.nc.res.rr.com] has joined #minecrafthelp
#593 [18:49] <kyle> hello i just bought minecraft on my computer hoping that i can cross play with my brother on xbox and i just realized that java edition has not cross play and i need top get the windows 10 edition, is there any way i could get that one instead?
#594 [18:49] <mattym> kyle, You will need to ask Mojang if they can via the refund process.
#595 [18:49] <mattym> ??> kyle account/refund
#596 [18:49] <Mightyena> kyle: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#597 [18:50] <kyle> okay thankyou
#598 [19:03] * pzzz000 [webchat@pool-98-113-149-40.nycmny.fios.verizon.net] has joined #minecrafthelp
#599 [19:05] <pzzz000> hello, if i bought the java version but would like to exchange it for the bedrock version, is that possible?
#600 [19:12] * ryan9 [webchat@c-71-200-40-249.hsd1.de.comcast.net] has quit. (Quit: webchat.esper.net)
#601 [19:13] <mattym> ??> pzzz000 account/refund
#602 [19:13] <Mightyena> pzzz000: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#603 [19:14] <pzzz000> thank you. i guess i need to wait for them to proceed through their support backlog?
#604 [19:15] <mattym> pzzz000, Refunds are handled separately.
#605 [19:18] <pzzz000> thank you. i contacted customer support september 29. so i guess i wait?
#606 [19:19] <mattym> pzzz000, Yes
#607 [19:20] <pzzz000> thanks for your help. good night :)
#608 [19:26] * Crazy [webchat@d50-99-151-229.abhsia.telus.net] has joined #minecrafthelp
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#610 [19:53] * OEnderPearlO [webchat@c-98-219-65-243.hsd1.fl.comcast.net] has joined #minecrafthelp
#611 [19:55] <OEnderPearlO> I made a mistake with my realm subscription, help?
#612 [20:09] * no_login_4me [webchat@ip-21-60-52-196.melbourne.au.asianpacifictelephone.com] has joined #minecrafthelp
#613 [20:09] * no_login_4me [webchat@ip-21-60-52-196.melbourne.au.asianpacifictelephone.com] has quit. (Network ban)
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#615 [20:15] * Goonwithagun00 [webchat@c-73-192-12-83.hsd1.fl.comcast.net] has joined #minecrafthelp
#616 [20:17] <Goonwithagun00> Hello, I have purchased Minecraft 3 separate times over the span of a few months thinking that it just didn't process. The last time I purchased the game, It gave me a verification code. I used the verification code and it said "Verification failed. Make sure that your verification code and email address are correct". I'm not sure what to do.
#617 [20:18] <Goonwithagun00> I'd also like to point out that I only have one email address so it would be the only one I would use. So I know it's correct.
#618 [20:18] <mattym> Goonwithagun00, Who is the email provider?
#619 [20:19] <Goonwithagun00> It says Mojang
#620 [20:19] <mattym> Goonwithagun00, Your email provider
#621 [20:19] <mattym> Goonwithagun00, What comes after the @ in your email address
#622 [20:19] <Goonwithagun00> Oh, I'm sorry. It's gmail
#623 [20:20] <mattym> Goonwithagun00, Have you made those attempts from your home internet connection?
#624 [20:20] <Goonwithagun00> I have
#625 [20:21] <mattym> Goonwithagun00, And the verification you used, was the most recent and not from an older attempt right?
#626 [20:21] <Goonwithagun00> Correct. I only ever got one verification email. That's why I thought the first two just didn't process
#627 [20:22] <mattym> Goonwithagun00, Do you know if you were charged the previous times?
#628 [20:23] <Goonwithagun00> It doesnt show on my banking app on my phone. So i'm not really sure
#629 [20:24] <mattym> Goonwithagun00, Its been a long time since I have had to do one, is the verification code just numbers or alphanumeric?
#630 [20:24] <Goonwithagun00> Alphanumeric
#631 [20:25] <mattym> Goonwithagun00, Did you make sure to pay attention to case sensitivity?
#632 [20:25] <Goonwithagun00> I did
#633 [20:26] <mattym> Goonwithagun00, You will probably need to contact Mojang then.
#634 [20:26] <mattym> ??> Goonwithagun00 mojang/email
#635 [20:26] <Mightyena> Goonwithagun00: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#636 [20:26] <Mightyena> Goonwithagun00: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#637 [20:26] <Goonwithagun00> Okay. Thanks so much!
#638 [20:28] * HVspectre [webchat@37.29.40.43] has joined #minecrafthelp
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#640 [20:30] * zakbros [webchat@modemcable186.189-130-66.mc.videotron.ca] has joined #minecrafthelp
#641 [20:31] <zakbros> i paid the game 2x
#642 [20:31] <zakbros> i want a refunds for one copy
#643 [20:31] <zakbros> please
#644 [20:32] * Elliott [webchat@xplr-198-254-225-226.xplornet.com] has joined #minecrafthelp
#645 [20:32] <Elliott> Hello, I need some help with my Mojang account?
#646 [20:33] * Elliott [webchat@xplr-198-254-225-226.xplornet.com] has quit. (Client Quit)
#647 [20:36] <mattym> ??> zakbros account/refund
#648 [20:36] <Mightyena> zakbros: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#649 [21:12] * zack [webchat@035-138-195-124.dhcp.bhn.net] has joined #minecrafthelp
#650 [21:12] <zack> so my account name has randomly been switched and all my information is changed and idk why
#651 [21:13] * zack [webchat@035-138-195-124.dhcp.bhn.net] has quit. (Client Quit)
#652 [21:36] * HVspectre [webchat@80.83.234.100.gprs.mrdv.mts.ru] has joined #minecrafthelp
#653 [21:37] <HVspectre> Guys how i can return my money from minecraft
#654 [21:37] <HVspectre> I already bought it
#655 [21:38] * _Kangaroo [webchat@60-240-203-189.tpgi.com.au] has joined #minecrafthelp
#656 [21:38] <_Kangaroo> halp
#657 [21:39] <_Kangaroo> says 'error placing order'
#658 [21:39] <_Kangaroo> when buying online
#659 [21:42] <_Kangaroo> An error occurred while placing order, please verify credit card info and try again
#660 [21:44] * Theo [webchat@45.56.153.53] has joined #minecrafthelp
#661 [21:45] <Theo> I can't log into my account! I've used the same email and password as always, I then reset it several times and it still wasn't accepting that. This is the same computer I always use, is this a common issue?
#662 [21:45] <Theo> as suddenly yesterday it logged me out of my account and I haven't been able to get back in since
#663 [22:01] * A_Moose [webchat@ws1-dsl-74-215-109-33.fuse.net] has joined #minecrafthelp
#664 [22:03] <A_Moose> Hello, my friend is having issues when she plays online in our server. She connects just fine initially but after a few minutes there's an enormous amount of lag until she gets auto-kicked. This just started recently, we've been playing on this server for a long time with no issues until the last few days. Any ideas?
#665 [22:05] <A_Moose> Version is 1.14.4 by the way
#666 [22:06] <mattym> Theo, Turn off, or possibly remove your VPN.
#667 [22:07] <mattym> A_Moose, Do you know if its tied to specific things happening ingame. Or is it completely random?
#668 [22:09] <A_Moose> There's no VPN. We aren't entirely sure if there are specific conditions or not. We've tried a bunch of troubleshooting stuff. We've checked on other servers and there's no problems that we've noticed. And right now both of us are at spawn with no problems. I'll have her run over to somewhere else in the world and see if that changes anything
#669 [22:09] <A_Moose> She just went back to our main base and there was some immediate rubber banding
#670 [22:10] <mattym> A_Moose, Could be too much going on in that region for the connection to handle.
#671 [22:11] <A_Moose> That's the confusing thing though, it's anywhere in the world. And there isn't anything going on here that hasn't been in place for weeks
#672 [22:11] <mattym> A_Moose, Connections are not always as reliable day to day. From the way you are describing it, that sounds like whats going on.
#673 [22:14] * Theo [webchat@45.56.153.53] has quit. (Quit: webchat.esper.net)
#674 [22:14] <A_Moose> This has been an ongoing problem for the last 3-4 days, and the lag even happens when the chunks for the main base aren't loaded. And when it does happen, it kills internet for her entire computer (no web browsing, ping times out, Discord dies, etc) but her phone still works just fine. I initially thought that it might have been things occurring in
#675 [22:14] <A_Moose> the world but it doesn't seem to make much sense when the chunks aren't even loaded
#676 [22:16] <A_Moose> I'm really confused because nothing has really changed. She had minor lag one day which was fine enough, we brought a shulker to the overworld for the How Did We Get Here? advancement and about 30 minutes after that it just totally died and hasn't run properly since
#677 [22:16] <A_Moose> I can't imagine that something like moving a shulker would cause this behavior, and we left it out in the middle of the ocean to be unloaded for eternity just in case with no luck
#678 [22:17] <mattym> A_Moose, Yeah sounds like a connection issue on your friends end. Probably something thats gonna need some a person with access to the computer to diagnose.
#679 [22:17] <A_Moose> Any suggestions? I can guide her through any ideas you have for that
#680 [22:17] <mattym> A_Moose, Again, would need someone who knows what they are doing to have physical access to the machine.
#681 [22:18] <mattym> A_Moose, It will need to be troubleshot on her end.
#682 [22:18] <A_Moose> I am a PC technician and can set her up with teamviewer
#683 [22:18] <mattym> A_Moose, Then you will need to run through connection troubleshooting steps.
#684 [22:19] <A_Moose> Such as? We've already run through the basics such as driver reinstallation. Her connection is completely perfect until she starts up minecraft and joins the server
#685 [22:22] <A_Moose> The problem seems to be entirely self contained in Minecraft and how it behaves. Is there troubleshooting steps that are specific to Minecraft?
#686 [22:23] <mattym> A_Moose, Not specific to what you are describing. I have seen a bunch of connection issue, but everything else becoming inoperable at the same time is odd.
#687 [22:26] <A_Moose> One of the only points of commonality we can think of between locations that it happens in game is beacons. We're gonna try real quick removing them and seeing if that somehow fixes it, if it does that would be weird but it's the only thing I can think of
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#690 [22:37] <A_Moose> Current update: Removing the beacon resulted in no lag until she approached our brown mooshroom pen. New hypothesis is Mooshrooms=death
#691 [22:37] <mattym> A_Moose, Is it filled with a lot of them?
#692 [22:37] <A_Moose> Yeah I'm purging them now
#693 [22:37] <mattym> A_Moose, Lots of entities can throw a lot of extra strain
#694 [22:38] <A_Moose> The other location has only one mooshroom though so I'm not sure. We're gonna try killing all but 4 of them and see what happens
#695 [22:43] <A_Moose> It seems to have improved a bit. Still not 100% sure we have it figured out though because the majority of those mooshrooms didn't exist until today. And more importantly: When we're at our platform above an ocean monument the lag comes back
#696 [22:44] * Hannah [webchat@bb220-255-248-11.singnet.com.sg] has joined #minecrafthelp
#697 [22:44] <Hannah> hello
#698 [22:44] <A_Moose> Yo
#699 [22:45] <Hannah> i forgot my security questions
#700 [22:45] <mattym> A_Moose, If memory serves, ocean monuments will constantly respawn guardian mobs, could be contributing it.
#701 [22:45] <Hannah> and i forgot my email password
#702 [22:45] <mattym> ??> Hannah account/send-email
#703 [22:45] <Mightyena> Hannah: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#704 [22:45] <Mightyena> Hannah: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#705 [22:45] <A_Moose> That's what I was thinking. We're gonna head back into there and I'll kill all the guardians with a command
#706 [22:45] <Hannah> please send me reset link pls
#707 [22:46] <Hannah> i want to play now
#708 [22:46] <Hannah> i have evidence
#709 [22:46] <mattym> Hannah, You need to contact Mojang.
#710 [22:46] <Hannah> i show you screen shot
#711 [22:46] <mattym> Hannah, No one here can help you with that, follow the instructions Mightyena gave you.
#712 [22:47] <Hannah> i tried theynevr repkyed yet
#713 [22:47] <mattym> Hannah, They have a backlog, see the second link provided.
#714 [22:47] <mattym> Hannah, They have a backlog, see the second link provided.
#715 [22:48] * Hannah [webchat@bb220-255-248-11.singnet.com.sg] has left #minecrafthelp
#716 [22:53] <A_Moose> Okay so with the guardians it seems that if they're all dead for whatever reason it instantly spawns like 30 of them. So if I kill all the guardians and then their items she's fine for a few seconds until they all respawn
#717 [22:54] <mattym> A_Moose, Yeah, like I said, in that area around the monument they will just constantly spawn.
#718 [22:55] <A_Moose> So I think that it is the entities, I just find it super weird that it's suddenly a problem now for the first time. In the past we've had tons of animals, way more than we did today with no problems. Is there any kind of configuration that you can do to make entities more efficient on the client side?
#719 [22:55] <mattym> A_Moose, When she looses connection, is there anything specific in the server log, or just a genreal d/c message?
#720 [22:55] <A_Moose> Timed out
#721 [22:56] <mattym> A_Moose, Anything interesting before the timeout message?
#722 [22:57] <A_Moose> Sometimes there's a notification that she moved to quickly and that it moved her back a few blocks, which is a fairly common message that happens to people who don't get constantly kicked
#723 [22:58] <A_Moose> One of the instances has a warning about handleDisconnection() being called twice but that isn't consistent
#724 [22:58] <mattym> A_Moose, One moment.
#725 [22:59] <mattym> A_Moose, And the server/you keeps running as normal right?
#726 [23:00] * _Kangaroo [webchat@60-240-203-189.tpgi.com.au] has quit. (Quit: webchat.esper.net)
#727 [23:01] <A_Moose> Yep. Half the time we don't even notice when it happens until it pops up in the game chat that she left the game. Another thing to note is that sometimes she doesn't realize she's been kicked out of the game until well after the server automatically removes her, presumably because the client isn't aware that she's disconnected
#728 [23:01] <mattym> A_Moose, Yeah, unfortunately none of the settings can fix that.
#729 [23:02] <A_Moose> Would allocating more memory to the JVM help maybe?
#730 [23:02] <A_Moose> Her client's JVM to be clear
#731 [23:03] <mattym> A_Moose, Likely not, the game itself doesn't seem to be running out of resources.
#732 [23:03] <mattym> A_Moose, Something is just making the connection unstable.
#733 [23:05] <A_Moose> Yeah. I dunno, it just sucks because we've had no problems with entities before now. I might look into some of the lower level stuff to improve it at least a little. Thanks for being a second brain in troubleshooting
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#735 [23:26] <Annie> I would like to return minecraft
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#737 [23:37] * Brandonbd [webchat@108.169.236.154] has joined #minecrafthelp
#738 [23:37] <Brandonbd> Yo, can anyone help me? I bought MC in 2012, but the site is saying I do not own the game
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#742 [23:50] <EpicDoggiez> Hi, I tried to get help from Mojang and they answered a completely different question to the one I asked, so I was turned here. When I log on to my mojang account and then load up any version of minecraft (vanilla or optifine), it goes through the loading screen and automatically closes out of the launcher like normal. Then instead of opening the a
#743 [23:50] <EpicDoggiez> ctual game, it sometimes never loads the actual application and sometimes it has a blank screen like it is loading, but no matter how long I wait (The max time I waited was 3 days), it never loads the actual game. Why would this happen?
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#745 [23:53] <KingLouie> Hello where I live I have 2 separate internet connections one really bad one and one decent one but for some reason when im on the decent one minecraft realms does not work but when im on the bad one it does. for obvious reasons I dont want to use the bad one please help
#746 [23:54] * joshtheboss [webchat@cpe-67-11-16-246.satx.res.rr.com] has joined #minecrafthelp
#747 [23:56] <joshtheboss> HELP! Why wont it let me create a mojang account ?? it shows me this "IllegalArgumentException: Registration failed."