#1 [00:03] * Des [webchat@adsl-76-254-68-152.dsl.pltn13.sbcglobal.net] has joined #minecrafthelp
#2 [00:05] <Des> Everytime I try to open Minecraft on Minecraft launcher (I just downloaded it and bought it) it pops up but is only a white screen and the game doesn't pop up. I've tried deleting and re downloading, restarting my MacBook, but it just won't work. Pls help
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#8 [02:28] <bys3bi_> i need some help
#9 [02:30] <bys3bi_> if i click on play in minecraft this message comes: https://paste.gg/p/anonymous/d489f8bd7d1c4f4c9f80114a31bc5230
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#13 [02:52] <bys3bi_> i need some help pls
#14 [02:55] <bys3bi_> https://paste.gg/p/anonymous/d9e2a6ccbc81423da594375c95bc4056
#15 [03:05] <Andrio> bys3bi_, can you access https://launchermeta.mojang.com/ with a browser?
#16 [03:07] <bys3bi_> no
#17 [03:07] * orly [webchat@77.137.116.148] has joined #minecrafthelp
#18 [03:08] <Andrio> bys3bi_, what happens when you try?
#19 [03:08] <orly> Hi after payment and we know the login cridentials, we can login on the mobile but cannot login on the desktop
#20 [03:09] <bys3bi_> this https://paste.gg/p/anonymous/c4434be2dc4144e69fd975ce55248e7e
#21 [03:09] <orly> what is it?
#22 [03:10] <orly> it writes that user or password does not exist
#23 [03:10] <Andrio> ??> orly tools/HJT
#24 [03:10] <Mightyena> orly: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#25 [03:10] <Mightyena> orly: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#26 [03:13] * VADemon_ [~VADemon@2a01:4f8:212:2f1d:88::41] has quit. (Read error: Connection reset by peer)
#27 [03:13] <bys3bi_> orly what should i do yet?
#28 [03:13] <Andrio> bys3bi_, what antivirus software are you using?
#29 [03:14] <bys3bi_> i had avira but i deinstalled it
#30 [03:14] <Andrio> hm
#31 [03:14] <orly> I will run it and come back to you in a while. thanks
#32 [03:18] <bys3bi_> Andrio what should i dot yet?
#33 [03:18] <orly> the hijack program show it is running vut does not get to the "I accept" part
#34 [03:18] * itzemiiilyy [webchat@p4FC5FDA0.dip0.t-ipconnect.de] has joined #minecrafthelp
#35 [03:21] <Andrio> ??> orly win/hosts
#36 [03:21] <Mightyena> orly: You may have a problem with your hosts file, which overrides DNS queries. Please follow the following directions:
#37 [03:21] <Mightyena> orly: Press Win+R. In the window that appears, enter "%SystemRoot%\System32\drivers\etc", and press Enter. In the window that appears you will see a file, "hosts". Open that file in Notepad, copy the contents onto https://paste.ubuntu.com, and give us the resulting URL.
#38 [03:21] <Andrio> ??> bys3bi_ tools/HJT
#39 [03:21] <Mightyena> bys3bi_: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#40 [03:21] <Mightyena> bys3bi_: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#41 [03:21] <itzemiiilyy> Hello, I do not speak English well, so I use the translator, I'm sorry. My problem is that when I open Minecraft, the "Mojang" screen opens, so where it loads. But it does not end and hangs up. I have already reinstalled Java, reinstalled Minecraft several times and deleted the .minecraft folder. I would like to play Minecraft again. Do you speak G
#42 [03:21] <itzemiiilyy> erman? : D
#43 [03:22] <bys3bi_> Mightyena her is it https://paste.ubuntu.com/p/sw6bt3nDyw/
#44 [03:22] * orly [webchat@77.137.116.148] has quit. (Quit: webchat.esper.net)
#45 [03:23] <itzemiiilyy> Can anyone help me pls?
#46 [03:24] <Andrio> bys3bi_, can you try disabling 'Ad Guardian Plus Protectiom'?
#47 [03:24] <Andrio> n*
#48 [03:24] <Andrio> ??> itzemiiilyy tools/HJT
#49 [03:24] <Mightyena> itzemiiilyy: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#50 [03:24] <Mightyena> itzemiiilyy: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#51 [03:25] * bys3bi_ [webchat@178.115.128.112.wireless.dyn.drei.com] has quit. (Quit: webchat.esper.net)
#52 [03:25] <itzemiiilyy> Okay, thanks
#53 [03:26] * Henk_Haverkamp [webchat@ip4da5a761.direct-adsl.nl] has joined #minecrafthelp
#54 [03:27] <itzemiiilyy> https://paste.ubuntu.com/p/cGgTZ85Rg9/
#55 [03:27] <itzemiiilyy> and now?
#56 [03:27] <Henk_Haverkamp> https://paste.gg/p/anonymous/037e72aefaec4cef964b770005547394
#57 [03:28] <Andrio> itzemiiilyy, remove PremierOpinion
#58 [03:28] <Andrio> ??> itzemiiilyy AV/ADWCleaner
#59 [03:28] <Mightyena> itzemiiilyy: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1-adwcleaner/1999/
#60 [03:28] <Mightyena> itzemiiilyy: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#61 [03:28] <Andrio> ??> Henk_Haverkamp account/send-email
#62 [03:28] <Mightyena> Henk_Haverkamp: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#63 [03:28] <Mightyena> Henk_Haverkamp: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#64 [03:29] <Henk_Haverkamp> K THX
#65 [03:29] <Henk_Haverkamp> will do
#66 [03:29] <Henk_Haverkamp> will do
#67 [03:29] * Henk_Haverkamp [webchat@ip4da5a761.direct-adsl.nl] has left #minecrafthelp
#68 [03:30] <itzemiiilyy> how i remove PremierOpinion ?
#69 [03:33] <Andrio> itzemiiilyy, use ADWCleaner as explained above
#70 [03:33] * Yacipe12 [webchat@247.red-80-59-13.staticip.rima-tde.net] has joined #minecrafthelp
#71 [03:34] <Yacipe12> Hello , my problen is that I see all steve and alex , I tried using optifine , restarting my pc , and more things but stilll not working
#72 [03:48] * legendarium7 [webchat@93.red-79-154-124.dynamicip.rima-tde.net] has joined #minecrafthelp
#73 [03:48] <legendarium7> When i
#74 [03:50] * DarkNoddy [~mordi@191.90-149-25.nextgentel.com] has joined #minecrafthelp
#75 [03:50] <legendarium7> Enciendo el juego y todo bien, me empieza a cargar hasta en la pantalla blanca de carga donde pone Mojang y la brra roja cuando esta apunto de cargar se me para y no me deja jugar
#76 [03:50] <legendarium7> cuando la barra de abajo esta apunto de cargar se detiene y el juego se queda bloqueado
#77 [03:51] <legendarium7> llevo mucho tiempo que no puedo jugar y me molesta
#78 [03:54] <legendarium7> hello?
#79 [03:57] * legendarium7 [webchat@93.red-79-154-124.dynamicip.rima-tde.net] has quit. (Quit: webchat.esper.net)
#80 [03:59] * itzemiiilyy [webchat@p4FC5FDA0.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
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#82 [04:19] * Keutedakias2 [webchat@adsl-147.91.140.11.tellas.gr] has joined #minecrafthelp
#83 [04:19] <Keutedakias2> it says Unable to save download
#84 [04:20] <Keutedakias2> when i open the launcher
#85 [04:23] * Gringost1 [webchat@205.red-88-12-82.dynamicip.rima-tde.net] has joined #minecrafthelp
#86 [04:24] <Gringost1> Hello, i have a problem whit my account. I can enter in Mojang web whit my user and when i try to enter to Minecraft whit the same password and E-mail doesnt work
#87 [04:31] * Gringost1 [webchat@205.red-88-12-82.dynamicip.rima-tde.net] has quit. (Quit: webchat.esper.net)
#88 [05:07] * YTlavacenter [webchat@88.238.102.118.dynamic.ttnet.com.tr] has joined #minecrafthelp
#89 [05:07] <YTlavacenter> Hello Im YTlavacenter Im not lıgin
#90 [05:10] * Matt7 [webchat@cpc145832-warw19-2-0-cust626.3-2.cable.virginm.net] has joined #minecrafthelp
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#92 [05:21] * Jarda_H [webchat@196.72.broadband10.iol.cz] has joined #minecrafthelp
#93 [05:21] <Jarda_H> hi, i need help with multiplayer
#94 [05:22] <Jarda_H> i cant join
#95 [05:22] <Jarda_H> i cant join
#96 [05:22] * Jarda_H [webchat@196.72.broadband10.iol.cz] has left #minecrafthelp
#97 [05:23] * Jarda_H [webchat@196.72.broadband10.iol.cz] has joined #minecrafthelp
#98 [05:23] <Jarda_H> hi i cant join multiplayer in mc 1.14.4 and older vers
#99 [05:24] <Jarda_H> error message java.lang.NullPointerException: group
#100 [05:24] <Jarda_H> or java.net.ConnectException: Connection timed out: no further information:
#101 [05:24] <Jarda_H> can u help me please
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#103 [06:07] * bend [webchat@182.19.153.135] has joined #minecrafthelp
#104 [06:07] <bend> hi guys how do i fix my game not launching? this is the error that pops up
#105 [06:08] <bend> E] Error: Could not find or load main class Leong\AppData\Roaming\.minecraft\libraries\com\mojang\patchy\1.1\patchy-1.1.jar;C:\Users\Benedict
#106 [06:08] <bend> thanks!
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#110 [06:28] * DarkNoddy [~mordi@191.90-149-25.nextgentel.com] has joined #minecrafthelp
#111 [06:40] * Ikforsjov [webchat@D470985D.rev.sefiber.dk] has joined #minecrafthelp
#112 [06:40] <Ikforsjov> How to download minecraft on a mac 10.8.5, i can't get it to work.
#113 [06:40] * G_GePi [webchat@95.104.234.146] has joined #minecrafthelp
#114 [06:41] * G_GePi [webchat@95.104.234.146] has quit. (Client Quit)
#115 [06:42] <Ikforsjov> Fuck this shit
#116 [06:42] <Absol> Ikforsjov: Please keep it civil
#117 [06:48] * Xaja [webchat@78-63-186-253.static.zebra.lt] has joined #minecrafthelp
#118 [06:49] <Xaja> If your account was created after November 2012 or if it has been migrated, use your email. Otherwise use your username.
#119 [06:49] <Xaja> how to fix this
#120 [06:55] * Magicwaterz [webchat@110.54.246.249] has joined #minecrafthelp
#121 [06:55] <Magicwaterz> Hello! The game would just crash and not load after I click 'Play'
#122 [06:56] <Magicwaterz> This is is the crash log
#123 [06:57] <Magicwaterz> https://paste.gg/p/anonymous/fb7e4b6516734997b152099a55a92347
#124 [06:57] <Magicwaterz> It fails on all versions of the game I have. The latest snapshot, the current working version 1.14.4, and even on optifine
#125 [06:58] <Magicwaterz> I was also doing some changes on my computer as well because my Disk usage mostly caps at 100%
#126 [06:59] <Magicwaterz> But the crashes happened after I did those changes.
#127 [07:00] * sowa12343 [webchat@host-176-221-121-144.dynamic.mm.pl] has joined #minecrafthelp
#128 [07:00] <Magicwaterz> What I did was disabling Windows Search, changing the Virtual Memory settings, and clearing temp files
#129 [07:00] * bulletwwings [webchat@host-92-9-185-170.as43234.net] has joined #minecrafthelp
#130 [07:00] <bulletwwings> hi
#131 [07:00] <sowa12343> hi
#132 [07:00] <Magicwaterz> Hello
#133 [07:00] <bulletwwings> I cant find my minecraft email and cant log in, i only know my username and password
#134 [07:01] <sowa12343> i buy minecraft but i registered a long time ago and today i buy and i try to log in launcher and (bad passwd or e mail..) and i try to log in my sisters laptop and i log what i can do?
#135 [07:02] <bulletwwings> im logged in on minecraft app but cant log in online so i cant change my skin, username and my email as i forgot this one
#136 [07:04] * bulletwwings [webchat@host-92-9-185-170.as43234.net] has quit. (Client Quit)
#137 [07:04] <sowa12343> so what i can do?
#138 [07:11] <sowa12343> i can log in my phone to the website but in my computer i can't log in
#139 [07:16] * Magicwaterz [webchat@110.54.246.249] has quit. (Quit: webchat.esper.net)
#140 [07:16] * Magicwaterz [webchat@110.54.246.249] has quit. (Quit: webchat.esper.net)
#141 [07:17] * Xaja [webchat@78-63-186-253.static.zebra.lt] has left #minecrafthelp
#142 [07:20] <Ikforsjov> Heyyyyyy
#143 [07:21] <sowa12343> hi
#144 [07:31] <sowa12343> and?
#145 [07:42] * Smith [webchat@101.116.30.131] has joined #minecrafthelp
#146 [07:42] <Smith> hi ive tried purchasing minecraft in two different ways but both times it is coming up with an error issue
#147 [07:43] <Smith> paypal and visa i have tried
#148 [07:44] <Smith> hello?
#149 [07:52] <Greymagic27> Smith, Hi. I'd like to start by checking that nothing on your PC could be causing the issue. HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Follow the steps which Mightyena will send below:
#150 [07:52] <Greymagic27> ??> Smith tools/hjt
#151 [07:52] <Mightyena> Smith: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#152 [07:52] <Mightyena> Smith: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#153 [07:59] <Smith> http://paste.ubuntu.com/p/3bvfTjKb3Z/plain/
#154 [08:01] * Chris [webchat@cpc86547-seve25-2-0-cust40.13-3.cable.virginm.net] has joined #minecrafthelp
#155 [08:02] * Chris [webchat@cpc86547-seve25-2-0-cust40.13-3.cable.virginm.net] has quit. (Client Quit)
#156 [08:03] <Smith> is that right?
#157 [08:11] <sowa12343> can you help me? please :(
#158 [08:12] * harry1 [webchat@140.82.164.242] has joined #minecrafthelp
#159 [08:15] <harry1> When I open minecraft on my macbook it redirects me to a page that says Failed to load URL mojang://launcher/index.html with error ERR_FAILED (-2). I have already paid for the game and tried to get it to work, but none of it works.
#160 [08:22] * Matsio02 [webchat@217-105-104-68.cable.dynamic.v4.ziggo.nl] has joined #minecrafthelp
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#162 [08:23] <Matsio02> I want to change my email to a different gmail because i can't answer these security questions because i can't get to my current one anymore
#163 [08:23] <Matsio02> what must i do
#164 [08:23] <harry1> I'd just like to know what to do to get my Minecraft to work.
#165 [08:24] * ImKatkot [webchat@mobile-access-6df0d4-253.dhcp.inet.fi] has joined #minecrafthelp
#166 [08:24] <ImKatkot> is here a helpers
#167 [08:24] <harry1> What?
#168 [08:25] <ImKatkot> cuz i cant start my mc its just do nothink
#169 [08:26] <harry1> When I open minecraft on my macbook it redirects me to a page that says Failed to load URL mojang://launcher/index.html with error ERR_FAILED (-2). I have already paid for the game and tried to get it to work, but none of it works.
#170 [08:28] <ImKatkot> if i try open my mc Unable to extract native files.
#171 [08:28] <ImKatkot> Virhetiedot: Minizip error while extracting: -116
#172 [08:29] * harry1 [webchat@140.82.164.242] has quit. (Quit: webchat.esper.net)
#173 [08:32] * ImKatkot [webchat@mobile-access-6df0d4-253.dhcp.inet.fi] has quit. (Quit: webchat.esper.net)
#174 [08:41] * ImKatkot [webchat@mobile-access-6df0d4-253.dhcp.inet.fi] has joined #minecrafthelp
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#178 [08:51] * Commander_Jen [webchat@p549A56F2.dip0.t-ipconnect.de] has joined #minecrafthelp
#179 [08:51] <Commander_Jen> i have a problem with java
#180 [08:52] <Commander_Jen> it says: java(TM) platform SE binary doesnt work
#181 [08:59] * yellowpersia [webchat@137-025-185-110.res.spectrum.com] has joined #minecrafthelp
#182 [09:00] <yellowpersia> Hello, everytime I try to enter a minecraft world (single player or multiplayer) on 1.14.4, minecraft crashes and it says "Java SE Binary is not responding". Is there a way to fix this?
#183 [09:01] * bys3bi_ [webchat@178.115.128.112.wireless.dyn.drei.com] has joined #minecrafthelp
#184 [09:01] <bys3bi_> i need some help pls
#185 [09:01] <yellowpersia> so do i
#186 [09:02] * aertyhnvfy [webchat@165.77.87.116.starhub.net.sg] has joined #minecrafthelp
#187 [09:02] <yellowpersia> #minecrafthelp Hello, everytime I try to enter a minecraft world (single player or multiplayer) on 1.14.4, minecraft crashes and it says "Java SE Binary is not responding". Is there a way to fix this?
#188 [09:02] <bys3bi_> if i click on play in minecraft this message comes: https://paste.gg/p/anonymous/20f7209ca8574b1687ca33b8109b3fc7
#189 [09:03] * LOST_Lilly [webchat@mail2.gargiulo.de] has joined #minecrafthelp
#190 [09:03] <aertyhnvfy> i deleted the account and want to recover it. how to do it?
#191 [09:03] * Ikforsjov [webchat@D470985D.rev.sefiber.dk] has quit. (Quit: webchat.esper.net)
#192 [09:03] <LOST_Lilly> Servus
#193 [09:03] <LOST_Lilly> i cannot log in
#194 [09:04] <LOST_Lilly> please send me new password, I don´t received it yet.
#195 [09:05] <LOST_Lilly> i request a new one
#196 [09:11] * yellowpersia [webchat@137-025-185-110.res.spectrum.com] has quit. (Quit: webchat.esper.net)
#197 [09:12] * SkinsHelp [webchat@97-121-150-92.clsp.qwest.net] has joined #minecrafthelp
#198 [09:13] <SkinsHelp> Hello. I joined this chat to ask how to get my skins to work. Whenever I join my server, everyone can see my skins except me. I can't even see my own skin. I checked in my .minecraft folder and the skins folder isn't even there. What can I do?
#199 [09:21] * aertyhnvfy [webchat@165.77.87.116.starhub.net.sg] has quit. (Quit: webchat.esper.net)
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#204 [09:30] * ba7888b72413a16a [~ba7888b72@66.109.211.150] has joined #minecrafthelp
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#206 [09:39] * hwalker [webchat@138-38-210-77.eduroam.bath.ac.uk] has joined #minecrafthelp
#207 [09:46] <hwalker> Hello, just a bit confused how to migrate my Minecraft account to a Mojang so I can download the game again. The last time I played Minecraft was years ago and I've forgotten my username since then. I still use the email I set up my original minecraft account with so I was able to access that by resetting the password but the migration also require
#208 [09:46] <hwalker> s your username. I haven't found any way to circumvent this problem or any way to even find your username without having the game already installed (which I don't). Thanks for the help!
#209 [10:09] * lNayz [webchat@p57BCE903.dip0.t-ipconnect.de] has joined #minecrafthelp
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#211 [10:10] * Holm [webchat@h-155-4-131-228.NA.cust.bahnhof.se] has joined #minecrafthelp
#212 [10:11] <Holm> Need help port forwarding a minecraft server on an asus router, have been searching the internet for hours trying to figure it out but i cant. Can you gusy help?
#213 [10:30] * SwiftLolzer [webchat@75-32-237-218.lightspeed.rnpsca.sbcglobal.net] has joined #minecrafthelp
#214 [10:30] <SwiftLolzer> Hello
#215 [10:32] <SwiftLolzer> Whenever i start up minecraft it doesnt load up, eventually it freezes my pc, i have loaded up minecraft without problems before so im just really confused right now, only started a few days ago
#216 [10:33] * SkinsHelp [webchat@97-121-150-92.clsp.qwest.net] has quit. (Quit: webchat.esper.net)
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#221 [10:52] * bend [webchat@182.19.153.135] has joined #minecrafthelp
#222 [10:52] <bend> hello when i try to run minecraft this error pops up
#223 [10:52] <bend> E] Error: Could not find or load main class Leong\AppData\Roaming\.minecraft\libraries\com\mojang\patchy\1.1\patchy-1.1.jar;C:\Users\Benedict
#224 [10:53] <bend> is there any fixes for it, THanks!
#225 [10:53] <Greymagic27> bend, Hey! Let's start by getting a look at the full error:
#226 [10:53] <Greymagic27> ??> bend launcher/log-txt
#227 [10:53] <Mightyena> bend: We need to see your full launcher log, which is created in the game directory.
#228 [10:53] <Mightyena> bend: First open your .minecraft folder (If you don't know how to get there, ask), then try to launch the game. Then in the .minecraft folder open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#229 [10:55] <bend> ok i'll get back to you in a bit thank you so much
#230 [10:56] * gabe [webchat@cpe-74-73-93-108.nyc.res.rr.com] has joined #minecrafthelp
#231 [10:57] <gabe> is there other ways to pay for a minecraft java realm?
#232 [10:57] <Greymagic27> gabe, Hey. You can only purchase realms using the payment methods that are shown
#233 [10:58] <gabe> so we cannot use a visa giftcard?
#234 [10:59] <Greymagic27> gabe, Are you using the monthly charge option, or the one time charge option?
#235 [10:59] <gabe> monthly
#236 [10:59] <Greymagic27> gabe, If you switch to one time charge, you'll have access to one more payment option. From what I can see, that one payment option is paypal
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#238 [11:00] <gabe> i guess i'll just have to wait for my card to come thank you!
#239 [11:01] <Greymagic27> gabe, No problem! Enjoy the rest of your day :)
#240 [11:01] <gabe> you too :)
#241 [11:01] * gabe [webchat@cpe-74-73-93-108.nyc.res.rr.com] has quit. (Quit: webchat.esper.net)
#242 [11:15] * SRunic [webchat@CPEf0f2490d0813-CMf0f2490d0810.cpe.net.cable.rogers.com] has joined #minecrafthelp
#243 [11:15] <SRunic> hey
#244 [11:15] <SRunic> i need help
#245 [11:15] <SRunic> bad
#246 [11:16] <SRunic> i bought minecraft java edition on a mac but right after i played on a windows 7 pc
#247 [11:16] <SRunic> and i cant log in
#248 [11:16] <SRunic> i waited a day to see if it was throttling but still the same thing
#249 [11:16] <SRunic> help pls
#250 [11:17] <Greymagic27> SRunic, Hey. Let's start by checking if anything on your PC is causing the issue
#251 [11:17] <Greymagic27> ??> SRunic tools/hjt
#252 [11:17] <Mightyena> SRunic: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#253 [11:17] <Mightyena> SRunic: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#254 [11:17] <SRunic> is this a virus?
#255 [11:17] <Greymagic27> SRunic, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information.
#256 [11:17] <SRunic> Ok well
#257 [11:18] <SRunic> its dobe
#258 [11:18] <SRunic> dobe
#259 [11:18] <SRunic> done
#260 [11:18] <Greymagic27> SRunic, Great. After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#261 [11:19] <SRunic> https://paste.ubuntu.com/p/kWv2WZRT6q/
#262 [11:19] <Greymagic27> ??> SRunic win/hosts/edit
#263 [11:19] <Mightyena> SRunic: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#264 [11:19] <Mightyena> SRunic: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#265 [11:19] <Greymagic27> SRunic, Remove any entry containing the word mojang - Save the file by pressing CTRL+S then change your minecraft password
#266 [11:20] <SRunic> how can i find all the words mojang
#267 [11:20] <SRunic> wouldn't that take forever?
#268 [11:20] <Greymagic27> SRunic, No. There won't be much in the file
#269 [11:21] <SRunic> ok
#270 [11:23] <SRunic> do i delete the whole line or just the word?
#271 [11:24] <SRunic> and thank you grey
#272 [11:24] <Greymagic27> SRunic, Delete the whole line, including the IP
#273 [11:24] <SRunic> Greymagic27
#274 [11:24] <SRunic> Ok
#275 [11:24] <SRunic> WAIT MY IP?
#276 [11:25] <SRunic> oh it isbt
#277 [11:25] <SRunic> done
#278 [11:25] <SRunic> what do i do now?
#279 [11:26] <SRunic> reset password?
#280 [11:26] <Greymagic27> SRunic, Save the file by pressing CTRL+S then change your minecraft password
#281 [11:26] <SRunic> oh
#282 [11:26] <SRunic> ok
#283 [11:26] <SRunic> if i use badlion would this change it?
#284 [11:26] <SRunic> I use badlion as a secondary
#285 [11:26] <Greymagic27> SRunic, No. You'd still be logging in with the same account
#286 [11:26] <SRunic> ok
#287 [11:26] <Greymagic27> Don't use MCLeaks in the future
#288 [11:26] <SRunic> how did you know?
#289 [11:27] <SRunic> I only used it because i was poor
#290 [11:27] <SRunic> well thanks!
#291 [11:27] <SRunic> :D
#292 [11:27] <Greymagic27> SRunic, Because when you use MCLeaks it adds two entries to your host file which will redirct any login traffic from minecraft.net and the launcher back to their servers, which in turn steals your account information
#293 [11:27] <SRunic> Oh!
#294 [11:28] <SRunic> Have a good day :D
#295 [11:28] <Greymagic27> SRunic, You as well!
#296 [11:29] * mike5 [webchat@159.0.120.184] has joined #minecrafthelp
#297 [11:29] <mike5> hello
#298 [11:29] * SRunic [webchat@CPEf0f2490d0813-CMf0f2490d0810.cpe.net.cable.rogers.com] has joined #minecrafthelp
#299 [11:29] <SRunic> It doesnt work
#300 [11:29] <Greymagic27> mike5, Hey. What's the issue?
#301 [11:30] <mike5> Mightyena
#302 [11:30] <SRunic> :C
#303 [11:30] <Greymagic27> ??> SRunic av/mcafee/uninstall
#304 [11:30] <Mightyena> SRunic: To completely uninstall McAfee products, download and run the MCPR Tool found under Step 2 here: https://service.mcafee.com/FAQDocument.aspx?id=TS101331
#305 [11:30] <mike5> anybody?
#306 [11:30] <Greymagic27> mike5, What's the issue?
#307 [11:31] <mike5> im here yesterday waiting for the asnwer ..a cannot log in in my account
#308 [11:31] <Greymagic27> ??> mike5 tools/hj
#309 [11:31] <Greymagic27> ??> mike5 tools/hjt
#310 [11:31] <Mightyena> mike5: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#311 [11:31] <Mightyena> mike5: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#312 [11:31] <mike5> Mightyena i already send you yesterday the link
#313 [11:31] <Greymagic27> mike5, Could you send it again?
#314 [11:32] <mike5> ok
#315 [11:32] <SRunic> what does McAfee have to do with having invalid info?
#316 [11:33] <SRunic> just curious
#317 [11:33] <mike5> https://paste.ubuntu.com/p/XCYgN8f2dj/
#318 [11:33] <Greymagic27> ??> SRunic av/mcafee
#319 [11:33] <Mightyena> SRunic: Intel Security (formerly McAfee) is a terrible virus protection solution, known to cause all sorts of connection problems, and was even abandoned by its creator John McAfee.
#320 [11:33] <Mightyena> SRunic: We recommend Malwarebytes as your antivirus; see ?? av/malwarebytes for more information.
#321 [11:33] <mike5> this is the link https://paste.ubuntu.com/p/XCYgN8f2dj/
#322 [11:33] <Greymagic27> mike5, What's the exact message you get when you login?
#323 [11:33] <SRunic> haha McAfee left McAfee
#324 [11:34] <SRunic> intresting
#325 [11:34] <mike5> its say invalid username and password
#326 [11:34] <mike5> even i reset it it will not send to my email add.
#327 [11:34] <Greymagic27> mike5, What's your IGN?
#328 [11:34] <mike5> IGN?
#329 [11:34] <SRunic> is this a part of Mojang?
#330 [11:34] <Greymagic27> mike5, Ingame name. Your minecraft username
#331 [11:35] <Greymagic27> SRunic, This chatroom?
#332 [11:35] <SRunic> this website
#333 [11:35] <mike5> should i put here?
#334 [11:35] <SRunic> Its fine mike
#335 [11:35] <mike5> clix_sa1@clixgaming.com
#336 [11:35] <SRunic> people see your name in servers
#337 [11:35] <Greymagic27> SRunic, I don't know about it being a part of mojang, but I do know that we're all volunteers here, and don't work for mojang
#338 [11:35] <Greymagic27> mike5, Don't put any personal information here. That's an email, not your minecraft username
#339 [11:35] <SRunic> Thats neat
#340 [11:36] <SRunic> Ok ima reboot
#341 [11:36] <mike5> thats my username
#342 [11:36] <SRunic> get rid if McAfee once in for all
#343 [11:36] * SRunic [webchat@CPEf0f2490d0813-CMf0f2490d0810.cpe.net.cable.rogers.com] has quit. (Quit: webchat.esper.net)
#344 [11:36] <Greymagic27> mike5, That's what you login with, as you login with your email and password. But your minecraft username will be different
#345 [11:36] <Greymagic27> What's the name you used when you signed up for the account?
#346 [11:36] <mike5> i forgot
#347 [11:37] <Greymagic27> mike5, Hmm ok. Have you emailed mojang about the issue yet?
#348 [11:37] <mike5> yes but no reply
#349 [11:38] <mike5> i have purchase mine craft account more than 4 account..i have all the receipt
#350 [11:39] <Greymagic27> mike5, Wait for a reply to the email you sent. Don't send another one whatever you do. Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: https://help.mojang.com/customer/portal/articles/359446
#351 [11:42] <mike5> its been a long time never heard from mojong
#352 [11:42] <mike5> but im still waiting
#353 [11:42] <Greymagic27> mike5, When did you send your email?
#354 [11:43] <mike5> i think 2 weeks ago i think
#355 [11:44] <Greymagic27> mike5, It's going to be around 2 months before you see a reply
#356 [11:44] <mike5> i have 8 accounts on mine craft but not working
#357 [11:45] <Greymagic27> mike5, None of them are working?
#358 [11:47] <mike5> yes
#359 [11:48] <Greymagic27> mike5, Can you try logging into one of them whilst using a mobile hotspot?
#360 [11:48] <mike5> before its working but now no..i even reset the password ..but it will not send me email
#361 [11:48] <Greymagic27> mike5, If you can't login using a mobile hotspot, can you use any other PC to try and login?
#362 [11:48] <mike5> im using a computer
#363 [11:49] * SRunic [webchat@CPEf0f2490d0813-CMf0f2490d0810.cpe.net.cable.rogers.com] has joined #minecrafthelp
#364 [11:49] <SRunic> help
#365 [11:49] <SRunic> it didnt work
#366 [11:49] <mike5> ive try many times on pc but no luck
#367 [11:49] <SRunic> and i got banned?
#368 [11:49] <Greymagic27> mike5, On other PCS?
#369 [11:49] <Greymagic27> SRunic, Welcome back. Let's get another hijackthis log to make sure the entries are gone. Do you need the steps again?
#370 [11:49] <mike5> yes many pc on shoop i try
#371 [11:50] <SRunic> I ran hijack, removed the Mojang files, then ran the McAfee Deleting software and it didnt work
#372 [11:50] <Greymagic27> mike5, Wait for a reply from mojang. We can't help further I'm afraid
#373 [11:50] <Greymagic27> SRunic, Send a new hijackthis log
#374 [11:50] <SRunic> ok
#375 [11:50] <mike5> ok i will
#376 [11:51] <SRunic> can i get the link to paste
#377 [11:51] <Greymagic27> SRunic, https://paste.ubuntu.com
#378 [11:52] <SRunic> https://paste.ubuntu.com/p/N8BRqPNfGq/
#379 [11:52] <Greymagic27> SRunic, The two entries are still there in your host file. When you remove them, make sure to save the file by hitting CTRL+S on your keyboard
#380 [11:52] <Greymagic27> ??> SRunic win/hosts/edit
#381 [11:52] <Mightyena> SRunic: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#382 [11:52] <Mightyena> SRunic: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#383 [11:52] <SRunic> What start menu
#384 [11:53] <SRunic> im win7
#385 [11:53] <Greymagic27> SRunic, Press the windows key, that's the start menu
#386 [11:53] <SRunic> oof
#387 [11:55] <SRunic> ok i did what might said
#388 [11:55] <Greymagic27> SRunic, Have you saved the file and reset your minecraft password?
#389 [11:55] <SRunic> Mightyena
#390 [11:56] <SRunic> yes
#391 [11:57] <SRunic> hold on
#392 [11:58] <SRunic> YESS
#393 [11:58] <SRunic> THANK YOU
#394 [11:58] <SRunic> I LOVE THIS WEBSITE
#395 [11:59] <SRunic> :D
#396 [11:59] <SRunic> I AM SO HAPPY
#397 [11:59] <SRunic> HYPIXEL HERE WE COME!
#398 [11:59] <SRunic> <3
#399 [11:59] <SRunic> Bye!
#400 [11:59] <SRunic> Frick MCLeaks
#401 [12:16] * FlyLikeAlbatross [webchat@b9168e6a.cgn.dg-w.de] has joined #minecrafthelp
#402 [12:19] <FlyLikeAlbatross> Hey guys, im currently heaving the problem that I can not connect to a server a friend of mine bought on a server platform called nitrado. Actually the server worked for me and does so right now for all my friends who are able to join it. But since 2 days I am not able to connect. I get this error message: io.nettychannel.AbstractChannel$AnnotatedC
#403 [12:19] <FlyLikeAlbatross> onnectException . I already restated the server, my pc and the router. The server is up and running and no mods or plugins are involved. Thank you for your help!
#404 [12:25] * L [webchat@cm-46.212.129.236.getinternet.no] has joined #minecrafthelp
#405 [12:25] * nacionalboy [webchat@p549323AC.dip0.t-ipconnect.de] has joined #minecrafthelp
#406 [12:25] <L> is there someone currently someone ready to help?
#407 [12:26] * L [webchat@cm-46.212.129.236.getinternet.no] has quit. (Client Quit)
#408 [12:27] <nacionalboy> Hello, does anyone have experience with properly migrating a Minecraft account to a Mojang account? To add some context, I remember around 2014-2015 having access to a Mojang website but I was able to create a Mojang account today with the email I was using which was odd
#409 [12:27] * coolcop [webchat@45-19-108-243.lightspeed.tukrga.sbcglobal.net] has joined #minecrafthelp
#410 [12:27] <coolcop> My Minecraft keeps crashing every time the loading bar is almost done loading
#411 [12:29] * nacionalboy [webchat@p549323AC.dip0.t-ipconnect.de] has quit. (Client Quit)
#412 [12:30] <coolcop> I have tried donzens of times and restarted and been tring every hour since last night
#413 [12:39] * Sam [webchat@pool-68-238-241-143.phlapa.fios.verizon.net] has joined #minecrafthelp
#414 [12:39] <Sam> hello
#415 [12:39] <Sam> I cant login at all
#416 [12:40] * BobospiderTG22 [webchat@86-127-236-234.rdsnet.ro] has joined #minecrafthelp
#417 [12:40] <Sam> hey
#418 [12:40] <Sam> can u login at all?
#419 [12:41] <BobospiderTG22> Hello, I bought the game some time ago and now it says that I need to play demo. What can I do?
#420 [12:41] <Sam> i cant even login at all bro
#421 [12:41] <Sam> XD
#422 [12:51] * QuerXeR [webchat@138.195.217.178.revdns.city-net.pl] has joined #minecrafthelp
#423 [12:52] <QuerXeR> Hi, I have a problem with logging in
#424 [12:52] <QuerXeR> I tried different mails and passwords but did't worked
#425 [12:53] <QuerXeR> I tried to reset password but I didn't get an email
#426 [12:54] <QuerXeR> It is an old account so my question is, is there any option to log in with my username since I only remember my username (I remember two emails but I don't know which one is correct.'
#427 [12:58] * FlyLikeAlbatross [webchat@b9168e6a.cgn.dg-w.de] has quit. (Quit: webchat.esper.net)
#428 [13:00] <Sam> you have to transfer your account from a premium to a mojang acc
#429 [13:04] <BobospiderTG22> So can anyone help me with my problem ?
#430 [13:05] * Lurks [webchat@cpc123350-stev9-2-0-cust46.9-2.cable.virginm.net] has joined #minecrafthelp
#431 [13:10] * BobospiderTG22 [webchat@86-127-236-234.rdsnet.ro] has quit. (Quit: webchat.esper.net)
#432 [13:17] * jake [webchat@ip98-161-213-102.ph.ph.cox.net] has joined #minecrafthelp
#433 [13:17] <jake> hello
#434 [13:18] * _NightSeven_ [webchat@host166-150-dynamic.42-79-r.retail.telecomitalia.it] has joined #minecrafthelp
#435 [13:19] * RDorka [webchat@54013A31.dsl.pool.telekom.hu] has joined #minecrafthelp
#436 [13:19] <jake> i am getting a problem were when i join a realm i will get kicked randomly and a random message will show a come one is there are to many packets and this was happening like 1 year ago
#437 [13:20] <jake> and is till happening
#438 [13:20] <jake> i have tried uninstalling and everything i can find on youtube
#439 [13:21] <RDorka> Hello! I just bought minecraft, I installed the msi file, launched the launcher, it updated itself. But when I try to log in it says I am offline. but my internet is fine. How can I fix this?
#440 [13:24] <Lurks> jake it's very tough for players to troubleshoot realm, it's probably mostly on mojang end, have you tried turning off/on option?
#441 [13:24] * jake [webchat@ip98-161-213-102.ph.ph.cox.net] has quit. (Quit: webchat.esper.net)
#442 [13:24] <Lurks> RDorka possible have software causing a connection issue, have a look through this list, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#443 [13:28] * t [webchat@cpc81073-colc8-2-0-cust797.7-4.cable.virginm.net] has joined #minecrafthelp
#444 [13:28] <_NightSeven_> Hi, I'm writing to ask you help, if you can. I have downloaded Minecraft java version, I have logged in and I played for 1 week without problems. Some days ago I downloaded a mod from Twich: Minecraft Project Ozone 3, I played it but after, when I finished playing project ozone 3, i tried to play with the normal launcher, but I could play only in s
#445 [13:28] <_NightSeven_> ingleplayer, because for minecraft "I have no connection". I tried to log out and log in with my account, but now I can't log in with my account and I can't play minecraft. I have already unistalled Minecraft Project Ozone 3, but Minecraft Vanilla doesn't work yet. Can you help me, please?
#446 [13:28] * t is now known as Guest4505
#447 [13:29] <Guest4505> hi i am sorry but my game
#448 [13:29] <Guest4505> it just crashes
#449 [13:29] * BiVolt [webchat@badd5a07.virtua.com.br] has joined #minecrafthelp
#450 [13:29] <BiVolt> hi
#451 [13:30] <BiVolt> i need help with my account
#452 [13:30] <Lurks> _NightSeven_ are you able to login on the website? minecraft.net
#453 [13:30] <Lurks> Guest4505 what kind of crash?
#454 [13:30] <_NightSeven_> yes, I can
#455 [13:30] <Lurks> BiVolt what account issue?
#456 [13:30] <Guest4505> it says sorry an unexpected error has occured 5 times
#457 [13:30] <BiVolt> i bought minecraft 5 years ago
#458 [13:30] <Guest4505> and it cannot open the crash reports
#459 [13:30] * BobospiderTG22 [webchat@86-127-236-234.rdsnet.ro] has joined #minecrafthelp
#460 [13:30] <BiVolt> then my pc broke
#461 [13:31] <RDorka> I only have discord and geforce experience but they are not running, I can not remove geforce because my video card won't work. I removed discord, but I still have the issue.
#462 [13:31] <Lurks> Guest4505 ok, we'll need a launcher log,follow the instructions here: https://minecraftirc.net/support-articles/get-minecraft-log/
#463 [13:31] <BiVolt> i've been for 5 years without playing
#464 [13:31] <BobospiderTG22> Hello i cannot play full game, only demo. I don't understand what can i do...
#465 [13:31] <BiVolt> then i logged in my old account agin
#466 [13:31] * cvele [webchat@rev-176-67-207-143.exe-net.net] has joined #minecrafthelp
#467 [13:31] <BiVolt> again*
#468 [13:31] <BiVolt> and it says i dont have minecraft
#469 [13:31] <Guest4505> anyone know why my account is doing this
#470 [13:31] <BiVolt> i still have the transaction id
#471 [13:32] <BiVolt> and the redeem code i received in my inbox
#472 [13:32] <Lurks> _NightSeven_ do you get any message pop-up when u try to launch vanilla minecraft?
#473 [13:32] <BiVolt> but it says i didnt buy minecraft
#474 [13:32] <BiVolt> is there something i can do ?
#475 [13:32] * Guest4505 [webchat@cpc81073-colc8-2-0-cust797.7-4.cable.virginm.net] has quit. (Client Quit)
#476 [13:33] <_NightSeven_> I can launch vanilla minecraft, but i can't log in, it says "Make sure you are connected to the Internet and try again
#477 [13:33] <_NightSeven_> Use the e-mail address if the account was created after November 2012 or if you have migrated, otherwise use the username."
#478 [13:34] <BiVolt> i can only play demo mode
#479 [13:34] <Lurks> BiVolt do you see your game and purchase details when you login on account.mojang.com/me ?
#480 [13:34] <cvele> I have a problem with signing on Minecraft page. Last year I wanted to buy Minecraft, but i've changed my mind and only entered email and password and quit the process. Now I wanted to buy it and the login page says wrong email or password and when I try to reset password I don't get reset pas email. When I try to create a new account the error say
#481 [13:34] <cvele> s there's already account created with that email. Thanx
#482 [13:35] <BiVolt> no, i dont see it
#483 [13:36] <Lurks> BiVolt have u tried redeeming your code again?
#484 [13:36] <BiVolt> i have
#485 [13:36] <BiVolt> it says the code has already been redeemed
#486 [13:36] <BiVolt> cause i redeemed it 5 years ago
#487 [13:37] <Lurks> _NightSeven_ weird, did you use mcleak/alt gen or anything similar before?
#488 [13:37] <BiVolt> but it seems my premium game was deleted from my account
#489 [13:37] <Lurks> BiVolt hm i guess you have to contact mojang support to get it fixed for you
#490 [13:37] <BiVolt> i did it
#491 [13:38] <BiVolt> but i got no reply yet
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#493 [13:38] <Lurks> BobospiderTG22 did you purchase the game?
#494 [13:39] <BobospiderTG22> Yes with a Paysafe, and the game worked fine untill a point, now it shows " Play Demo "
#495 [13:39] <BobospiderTG22> I'm scared actually... I just wanted to play some minecraft and i think i messed up something
#496 [13:39] <Lurks> BobospiderTG22 logging out of the launcher and login back should fix that
#497 [13:39] <BobospiderTG22> did it 3 times.
#498 [13:39] <BobospiderTG22> doesn't work
#499 [13:40] <Lurks> BiVolt how long ago did you send it?
#500 [13:40] <Lurks> cvele do you have any VPN active?
#501 [13:41] <Lurks> BobospiderTG22 have you been through this list https://help.mojang.com/customer/portal/articles/1218766 ?
#502 [13:42] <BobospiderTG22> Yes sir.
#503 [13:42] <BobospiderTG22> Before I connected here i tryed everything from that list.
#504 [13:42] <cvele> Lurks i don't use vpn
#505 [13:43] <_NightSeven_> I used it some years ago, but I had my PC restored since some months, after that I have bought minecraft
#506 [13:43] <Lurks> cvele can you try login to the website on your phone?
#507 [13:43] <BiVolt> i sent it tomorrow, how much time does it take usually ?
#508 [13:43] <BiVolt> yeasterday*
#509 [13:43] <BiVolt> hahahahha
#510 [13:43] <BiVolt> yesterday
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#512 [13:44] <Lurks> BiVolt unfortunately they are on a huge backlog, it's gonna be few months, we don't have exact ETA, hopefully it speeds up
#513 [13:44] <BiVolt> :(
#514 [13:44] <cvele> Lurks "Invalid email address or password"
#515 [13:45] <Lurks> _nightseven_ have a check in your host, Go to the Start Menu and locate `notepad.` Right click notepad and select Run as Administrator. Press 'File', then 'Open'. Enter `%SystemRoot%\System32\drivers\etc\hosts` as the File name and press 'Open'. Look at all the lines, and remove any lines containing mojang. Save the file and try logging in, If it
#516 [13:45] <Lurks> is successful then change your password
#517 [13:45] <Sam> i can't login to the launcher and the site
#518 [13:45] <Sam> but i can do it on another computer
#519 [13:45] <Sam> ive been able to login in this pc before
#520 [13:46] <BiVolt> i've read something in the support page saying that it can be caused by email changes after buying the game
#521 [13:46] <Sam> i didnt change tho
#522 [13:46] <Lurks> cvele hm im not sure whats going on, sorry
#523 [13:46] <cvele> Lurks Plus, I don't have any verification email in my inbox from that time when I wanted to create an account
#524 [13:46] <Sam> i logged out on accident then when i try to login again it doesnt work
#525 [13:46] <Sam> i cant login to the site either
#526 [13:47] <Lurks> cvele any chance you might have misspelled your email?
#527 [13:47] <BiVolt> im trying to change my email to the email i used to use when i boght minecraft
#528 [13:47] <cvele> Lurks I think someone needs to remove my email address from accounts, because it's obviously incomplete
#529 [13:47] <Sam> nope
#530 [13:47] <BiVolt> but it keeps being denied
#531 [13:47] <BiVolt> i dont know why
#532 [13:47] <Lurks> cvele you'll have to contact mojang support
#533 [13:48] <cvele> Lurks Ok, thank you very much
#534 [13:48] <Lurks> Sam seems like you used MCleak on that computer, where you can't login, is that right?
#535 [13:48] <Sam> i used the altening
#536 [13:48] <RDorka> Sorry, I tried to restart my internet to see if it solves the issue of not being able to log into launcher. I just bought and installed minecraft, and when I try to log in the launcher it says I am offline, but I am not. I do not have any programs that are in the list. the host file as said in the bug reports does not contain anything related to mi
#537 [13:48] <RDorka> necraft or mojang. redownloading the launcher does not hel either. Do you have any suggestions?
#538 [13:48] <Lurks> Sam same kind a thing, which are illegal, they are make to steal your account details
#539 [13:49] <Sam> well thats the thing
#540 [13:49] <Sam> i can login to my account on another pc
#541 [13:49] <Sam> just not mine
#542 [13:49] <Sam> we both used altening
#543 [13:49] <Lurks> they aren't official mojang programs, you are using breaking the EULA/Term of service
#544 [13:49] <Sam> it s my pc i cant login to
#545 [13:50] * BobospiderTG22 [webchat@86-127-236-234.rdsnet.ro] has quit. (Quit: webchat.esper.net)
#546 [13:50] <Sam> no no
#547 [13:50] <Sam> i deleted it after downloading it
#548 [13:50] <Sam> i realised it was against the ruled
#549 [13:50] <Sam> rules and i didnt put my login into the program at all
#550 [13:50] <Lurks> Sam you also need to fix your host file, Go to the Start Menu and locate `notepad.` Right click notepad and select Run as Administrator. Press 'File', then 'Open'. Enter `%SystemRoot%\System32\drivers\etc\hosts` as the File name and press 'Open'. Look at all the lines, and remove any lines containing mojang. Save the file and try logging in, If it
#551 [13:50] <Lurks> is successful then change your password
#552 [13:51] <Sam> ok hold up
#553 [13:52] <_NightSeven_> Lurks There is nothing written in the file "hosts", I opened it with "block notes" (I think this is the translation)
#554 [13:53] <Sam> It worked
#555 [13:53] <Sam> thank you
#556 [13:54] * BiVolt [webchat@badd5a07.virtua.com.br] has quit. (Quit: webchat.esper.net)
#557 [13:54] <Lurks> _NightSeven_ ok, any possible software could be causing login issue? please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#558 [13:54] <Lurks> Sam nice
#559 [13:54] <Sam> lurks are you a staff member of Mojang?
#560 [13:55] * Imran_J [webchat@99-57-35-120.lightspeed.cicril.sbcglobal.net] has joined #minecrafthelp
#561 [13:55] <Lurks> RDorka To further determine what might cause your issues, Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://github.com/dragokas/hijackthis/blob/devel/binary/HiJackThis.exe
#562 [13:55] <Lurks> Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com/ and give us the link.
#563 [13:56] <Sam> Lurks are you a staff member at mojang?
#564 [13:56] <Lurks> Sam, no, im just a helper to solve some issue, there are many others that can solve more
#565 [13:57] <Sam> well ok then, if u can tell jeb i said hi XD. i didnt get a chance at minecon
#566 [13:57] <Sam> well thanks Bye!
#567 [13:57] * bajtop [webchat@ip-31-0-122-147.multi.internet.cyfrowypolsat.pl] has joined #minecrafthelp
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#569 [13:58] <Imran_J> hello, can someone assist reset my login
#570 [13:59] <Imran_J> last week , my email account used for minecraft got hacked
#571 [13:59] <bajtop> I have a problem, when I join my world every mobs don't do any moves, I can walk but when I fall from hight place, game doesn't take me damage pls help
#572 [13:59] <Imran_J> I have fixed my email account
#573 [13:59] * bajtop [webchat@ip-31-0-122-147.multi.internet.cyfrowypolsat.pl] has quit. (Client Quit)
#574 [14:00] <_NightSeven_> Lurks thank you so much, it was Kaspersky, now Minecraft works, I don't know how to thank you
#575 [14:00] <Imran_J> but I can't log back into minecraft, and I can't reset my password
#576 [14:00] <Imran_J> looking for assistance
#577 [14:00] <Lurks> Imran_J looks like you need to contact mojang support to recover your account, you'll need your transaction ID or gift code to proof of ownership
#578 [14:00] * coolcop [webchat@45-19-108-243.lightspeed.tukrga.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#579 [14:01] <Lurks> _NightSeven_ ah cool, great, enjoy the game again
#580 [14:01] <Imran_J> ok
#581 [14:01] <Imran_J> i did emailed them quite a few times since last week
#582 [14:01] <Imran_J> no luck
#583 [14:02] * _NightSeven_ [webchat@host166-150-dynamic.42-79-r.retail.telecomitalia.it] has quit. (Quit: webchat.esper.net)
#584 [14:02] <Imran_J> is their a customer service number to call?
#585 [14:03] <Lurks> Imran_J unfortunately they are on a huge backlog, it will be months waiting for a respond, we don't have exact ETA, hopefully it speeds up, there is no contact number
#586 [14:03] <Imran_J> wow
#587 [14:03] <Imran_J> so how can I get myself back to minecraft
#588 [14:04] <RDorka> Hi Lurks, here is the log: https://paste.ubuntu.com/p/3szvsBNYM4/
#589 [14:07] <Imran_J> is there alternative way to get back to minecraft using my old account, should I sign-up as new
#590 [14:07] <Imran_J> and get refund for the account used ?
#591 [14:07] <Imran_J> previously
#592 [14:07] <Lurks> RDorka hm might be some infections, i see you have malwarebytes, run a scan with that, should fix it up
#593 [14:08] * gus [webchat@host-78-149-208-180.as13285.net] has joined #minecrafthelp
#594 [14:09] <Lurks> Imran_J you need to own minecraft on that account too, if you want to play, im not sure if you can get a refund since you had the game for awhile, reading from their policy
#595 [14:10] <gus> hi there, i am unable to login with my mc account, i think its due to an incorrect password ,however when ever i change the password it has to affect
#596 [14:10] <gus> no affect *
#597 [14:11] <Lurks> gus do you have any VPN active?
#598 [14:11] <gus> no
#599 [14:11] <Imran_J> Hi Lurks, thanks for your input, appreciated
#600 [14:11] <Lurks> gus any possible software causing login issue, have a look through this list, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#601 [14:11] <Lurks> Imran_J no problem
#602 [14:11] <Imran_J> what are my options
#603 [14:11] <Imran_J> wait till they respond
#604 [14:13] <Lurks> Imran_J yes, unfortunately we don't do much here, i can't think of any otherways
#605 [14:13] <RDorka> Lurks Malwarebytes did not find anything. However I looked into the minecraft launcher folder, and ther is a log file called debug, here is the link: https://paste.ubuntu.com/p/wDqyw7j2cb/ could this be the issue? can i solve it somehow?
#606 [14:13] <Imran_J> ok thx
#607 [14:13] <gus> thanks lurks , i see that bitdefender is in the list , however i pay for the antivirus and really do not want uninstall it as i have been using it for 5 years and have never had this problem. is there any thing else i can do ?
#608 [14:15] <Lurks> gus if you're on windows 10 operating system, their anti-virus has gotten much stronger than any other anti-virus
#609 [14:17] <Lurks> RDorka im not sure which program is changing your DNS connection
#610 [14:20] <Lurks> gus you have to make a exception thing or something to allow all minecraft connection, if you really don't want to uninstall it
#611 [14:20] <RDorka> Thanks Lurks, it is not a program. you can change DNS setting in your control panel. I ahd mine on automatic. Now I changed it to google public (8.8.8.8 and 8.8.4.4) and I was able to log in. I will try out the game now finaly. Thanks for your help again. Here is the how to link if someone else is having the same issue: https://www.windowscentral.c
#612 [14:20] <RDorka> om/how-change-your-pcs-dns-settings-windows-10
#613 [14:21] <Lurks> RDorka oh right, ok
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#617 [14:51] * Logen22 [webchat@91EC93CA.dsl.pool.telekom.hu] has joined #minecrafthelp
#618 [14:51] <Logen22> Hello
#619 [14:51] <Logen22> My brother's computer had to be reinstalled! After it was reinstalled there was no way to download Minecraft because it says to buy it but once I bought it! I can prove it with a bank account statement!
#620 [14:54] <Lurks> Logen22 do you see your minecraft purchase when you login on account.mojang.com/me ?
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#624 [15:01] <GaBeyBey> hey
#625 [15:02] <GaBeyBey> im having problems with playing minecraft 1.8.9
#626 [15:02] <Raulactor> What should i do when my game won't even start because it crashes before i even get the play menu?
#627 [15:02] <GaBeyBey> the original version doesnt work,
#628 [15:02] <GaBeyBey> the forge
#629 [15:02] <GaBeyBey> and the optifine
#630 [15:02] <GaBeyBey> all of them just for 1.8.9
#631 [15:03] <GaBeyBey> it appears that an error occured and it sends me back to the launcher
#632 [15:03] <GaBeyBey> does someone here know how to fix it?
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#635 [15:05] <Stefan> Hello, I was curious when my support request will be answered? I've noticed the "When will I hear back?" page has been stuck on July 26th and I sent my support request on September 4th
#636 [15:05] <Slime_Rad> hi minecraft I have a problem.I create my count with a e-mail but when I put the code nothing pas so I don't have a count and if I put my e-mail a second time it say que"Is alredy in use"
#637 [15:06] * HerpaDerpDerp [webchat@184.103.12.184] has joined #minecrafthelp
#638 [15:07] <Slime_Rad> please repare this
#639 [15:08] * Bob [webchat@D4709A64.rev.sefiber.dk] has joined #minecrafthelp
#640 [15:08] <HerpaDerpDerp> I'm trying to connect to a friend's server he's set up, but keep getting the following message: "Failed to connect to the server io.netty.channel.AbstractChannel$AnnotatedSocketException: Network is unreachable: no further information"
#641 [15:08] <HerpaDerpDerp> Another friend is able to join, and I've ensured that java has access through firewall (as this was the most common "fix" when searched) and am still unable to connect. Not sure what my next step is, as everything I've seen just returns to firewall settings.
#642 [15:11] <Bob> My Email got hacked so i deleted it and made a new. Now a few month later my minecraft account got hacked and i didnt changed it to my new email (im stupid yes) so that means that i cant get password reset emails from mojang. How do i change my Email on my mojang without getting into it?
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#646 [15:20] * TokyoHoney_ [webchat@d207-6-154-231.bchsia.telus.net] has joined #minecrafthelp
#647 [15:20] * needhelp2buy [webchat@cpe-184-152-102-61.nj.res.rr.com] has joined #minecrafthelp
#648 [15:20] <needhelp2buy> yo
#649 [15:20] <TokyoHoney_> hey
#650 [15:20] <needhelp2buy> can some1 help
#651 [15:21] * TokyoHoney_ [webchat@d207-6-154-231.bchsia.telus.net] has quit. (Client Quit)
#652 [15:21] <needhelp2buy> ya boi needz 2 buy java addition
#653 [15:22] <needhelp2buy> any1 there
#654 [15:22] <needhelp2buy> well
#655 [15:22] <needhelp2buy> if anybody is there say something
#656 [15:23] <needhelp2buy> ill just say my prob
#657 [15:23] <needhelp2buy> i keep trying to buy java addition for minecraft of windows ten
#658 [15:24] <needhelp2buy> every time i try to get it
#659 [15:24] <needhelp2buy> it says that i need to check card info and try again when clearly i typed in the correct codes
#660 [15:25] <needhelp2buy> and have sufficient funds on all cards
#661 [15:25] <GreyVulpine> This a prepaid card?
#662 [15:25] <GreyVulpine> debit card?\
#663 [15:25] <needhelp2buy> yeah it debit card
#664 [15:25] <GreyVulpine> Debit cards won't work
#665 [15:26] <needhelp2buy> oh my god
#666 [15:26] <GreyVulpine> You'll need an actual credit card to use the online purchasing form
#667 [15:26] <needhelp2buy> welp im an idiot
#668 [15:26] <needhelp2buy> thanks
#669 [15:26] * GreyVulpine nods
#669 [15:29] <nate> Is it a banking debit card? Those generally -should- process as a credit charge, but prepaid debit cards won't
#670 [15:30] <GreyVulpine> The processing merchant that Mojang uses, typically don't work too well with even banking debit cards, we've seen reported
#671 [15:32] * Slime_Rad [webchat@181.176.114.126] has quit. (Quit: webchat.esper.net)
#672 [15:37] <nate> That would be fairly weird, well unless it's non-US cards. I know a lot of foreign debit cards don't really support the whole as-credit charge model oddly
#673 [15:38] <GreyVulpine> It's mostly US cards that we've seen people report. Often times it's the whole 'international purchase across the atlantic tripping alarms' thing blocking purchases
#674 [15:50] * needhelp2buy [webchat@cpe-184-152-102-61.nj.res.rr.com] has joined #minecrafthelp
#675 [15:51] <needhelp2buy> any1 there
#676 [15:51] * SkatWay [webchat@p109-124-202-240.samaralan.ru] has joined #minecrafthelp
#677 [15:51] <needhelp2buy> lemme break it down for ya
#678 [15:52] <needhelp2buy> im trying to buy minecraft java edition for windows ten
#679 [15:52] <needhelp2buy> every time i try buying it with a credit or debit card
#680 [15:53] <needhelp2buy> it says that i need to verify the information or something like that
#681 [15:53] <needhelp2buy> so pls help
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#684 [16:01] <SkatWay> Здравствуйте!
#685 [16:01] <SkatWay> Я хотел написать большое сообщение с описанием своей проблемы, но не могу это сделать. что не так?
#686 [16:01] <SkatWay> sry
#687 [16:02] <SkatWay> Hello!
#688 [16:02] <SkatWay> I wanted to write a big message with a description of your problem, but are unable to do it. what's wrong?
#689 [16:04] * SkatWay [webchat@p109-124-202-240.samaralan.ru] has joined #minecrafthelp
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#692 [16:12] * Lily [webchat@23.226.133.134.static.quadranet.com] has joined #minecrafthelp
#693 [16:12] <Lily> aanyone there?
#694 [16:12] <S3rL3g2nd> Sry I need help because i can`t go in my Minecraft Account. I type my E-mail and keyword in the minecraft account login thing and it's right, but when I prest to sign in, it nothing happens
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#697 [16:13] <Lily> same!
#698 [16:13] <Lily> it works on my phone browser tho
#699 [16:13] <S3rL3g2nd> yes and on my pc nothing happens
#700 [16:13] <Lily> but doent work with my pc on any browsers i use
#701 [16:14] <S3rL3g2nd> yes
#702 [16:14] <GreyVulpine> Pirated minecraft before?
#703 [16:14] <Lily> never
#704 [16:14] <GreyVulpine> ??> Lily tools/hjt
#705 [16:14] <Mightyena> Lily: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#706 [16:14] <Mightyena> Lily: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#707 [16:15] <S3rL3g2nd> What is pirated sry i come from germany
#708 [16:15] <GreyVulpine> Playing minecraft with a cracked launcher before you purchased it
#709 [16:15] * Darkninja2423 [webchat@sd117.montanavision.com] has joined #minecrafthelp
#710 [16:15] <Darkninja2423> Hello
#711 [16:15] <Lily> idk about that ._. i dont wanna get in trouble for that
#712 [16:15] <GreyVulpine> Those pirated launchers will modify how minecraft authenticates you, allowing people to use stolen accounts to log in
#713 [16:16] <S3rL3g2nd> Thats not my problem i bougth my mc account and then i played wtih them
#714 [16:16] <Lily> yeah same, i just want what i paied for to work
#715 [16:16] <GreyVulpine> Follow these directions
#716 [16:16] <GreyVulpine> ?? tools/hjt
#717 [16:16] <Mightyena> tools/hjt: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#718 [16:16] <Mightyena> tools/hjt: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#719 [16:17] <Darkninja2423> I resubscribed to my realm but then deleted it by accident. How do I get it back? I already paid the $10
#720 [16:17] <Lily> nah thank you i am good.
#721 [16:17] <GreyVulpine> Darkninja2423 - You can't
#722 [16:17] <GreyVulpine> Lily - Then I wish you the best of luck
#723 [16:17] <Darkninja2423> so i lost my 10 and mojang isnt gonna do shit?
#724 [16:17] <Absol> Darkninja2423: Please keep it civil
#725 [16:18] <Darkninja2423> so i lost 10$ and mojang isnt gonna do anything?
#726 [16:18] <GreyVulpine> Darkninja2423 - If you've deleted it, it's gone
#727 [16:19] <Darkninja2423> wow
#728 [16:19] <Darkninja2423> thanks alot mojang
#729 [16:19] <S3rL3g2nd> Sry I need help because i can`t go in my Minecraft Account. I type my E-mail and keyword in the minecraft account login thing and it's right, but when I prest to sign in, it nothing happens!
#730 [16:19] <GreyVulpine> ??> S3rL3g2nd tools/hjt
#731 [16:19] <Mightyena> S3rL3g2nd: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#732 [16:19] <Mightyena> S3rL3g2nd: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#733 [16:19] * Darkninja2423 [webchat@sd117.montanavision.com] has quit. (Client Quit)
#734 [16:22] <Lily> Mightyena it says "A free utility that finds malware and other threats" and all the other instructions seems sketchy!
#735 [16:22] <SkatWay> Hello!
#736 [16:22] <SkatWay> My friend (neck Micro Monster_) has a problem, because of which he can not go to minecraft on version 1.14+
#737 [16:22] <SkatWay> It all started when we decided to get back in the game and play together. And when he started minecraft, when loading, the strip under the inscription "Mojang"
#738 [16:23] <Lily> how do people know that that is not a hacking site or virus
#739 [16:23] <S3rL3g2nd> And what do this Softare
#740 [16:23] <SkatWay> is loaded at 80% and stops. He tried to update the driver to remove Java, reinstall minecraft and go with my account and nothing helped. We sent an email to
#741 [16:23] <S3rL3g2nd> Software
#742 [16:23] <Lily> stuff like that should not be advertised on here
#743 [16:23] <GreyVulpine> Lily - https://en.wikipedia.org/wiki/HijackThis
#744 [16:23] <SkatWay> Mojang and there we were recommended to contact here. We do not know what to do, we hope for help.
#745 [16:23] <SkatWay> I wrote it using Google translator, sorry for the mistakes.
#746 [16:23] <SkatWay> ok
#747 [16:23] <GreyVulpine> It's a very highly regarded program used by IT professionals to fix problems
#748 [16:24] <GreyVulpine> If you don't feel safe using it, then don't. I'm not going to push you to do anything you don't feel comfortable with. But I've been using it here for about a decade now, helping out hundreds of people.
#749 [16:24] <S3rL3g2nd> When I load this what must I do
#750 [16:24] <GreyVulpine> ?? tools/hjt
#751 [16:24] <Mightyena> tools/hjt: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#752 [16:24] <Mightyena> tools/hjt: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#753 [16:25] <S3rL3g2nd> When it have scan
#754 [16:25] <S3rL3g2nd> this software
#755 [16:26] <S3rL3g2nd> what must i do
#756 [16:26] <GreyVulpine> After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#757 [16:28] <S3rL3g2nd> Should I copy everything by what it has scanned?
#758 [16:28] <GreyVulpine> Yes, put the log on https://paste.ubuntu.com and give us the link.
#759 [16:31] <SkatWay> When I start minecraft, the download hangs and does not end, what to do?
#760 [16:32] <S3rL3g2nd> What i must du when I paste all
#761 [16:33] <S3rL3g2nd> in Yes, put the log on https://paste.ubuntu.com and give us the link.
#762 [16:33] <S3rL3g2nd> Ubuntu Pastebin
#763 [16:33] <S3rL3g2nd> What must i now do
#764 [16:33] <S3rL3g2nd> when i paste al
#765 [16:34] <GreyVulpine> Go to http://paste.ubuntu.com -- Do you see the big "Content" box?
#766 [16:35] <S3rL3g2nd> No
#767 [16:35] <GreyVulpine> What do you see?
#768 [16:35] <S3rL3g2nd> that what i copy and then paste
#769 [16:35] <GreyVulpine> What?
#770 [16:37] * RadiatedGamer [webchat@71.47.199.28] has joined #minecrafthelp
#771 [16:37] <S3rL3g2nd> I see everything that was scanned for me and then I paste paste in Ubuntu Pastebin
#772 [16:37] <GreyVulpine> Then hit the Paste! button and give us the link to the page
#773 [16:38] <S3rL3g2nd> and where i write the link
#774 [16:38] <S3rL3g2nd> in this chat?
#775 [16:38] <GreyVulpine> Yes
#776 [16:38] <S3rL3g2nd> https://paste.ubuntu.com/p/pbScQJzfhy/
#777 [16:39] <S3rL3g2nd> allright
#778 [16:39] <GreyVulpine> And what I see there, is that somebody that was using that computer, has indeed tried to pirate minecraft.
#779 [16:39] <GreyVulpine> Which is why you cannot log in normally.
#780 [16:39] <SkatWay> lol
#781 [16:40] <S3rL3g2nd> And what should i now do
#782 [16:40] <GreyVulpine> S3rL3g2nd - Head to your start menu, in the search bar, type in: notepad and do not press enter. Instead, right-click on the notepad search result and choose Run as Administrator. Let me know when you have notepad open.
#783 [16:40] <RadiatedGamer> Hello i recently downloaded mods for the first time. I downloaded the right forge and put the mod folder in the mods folder. I continue to launch minecraft in that version (1.7.10 Forge) and it's fine. But when i try to join a game it says shutting down internal server. Then it crashes and displays the error Error: java.lang.IndexOutOfBoundsExcepti
#784 [16:40] <RadiatedGamer> on Please help
#785 [16:40] <GreyVulpine> RadiatedGamer - We don't assist with mods here
#786 [16:40] <RadiatedGamer> ok
#787 [16:42] <S3rL3g2nd> I dont no what i must do
#788 [16:42] <S3rL3g2nd> I go on google and search "notepad"?
#789 [16:42] <GreyVulpine> No.
#790 [16:43] <GreyVulpine> Head to your start menu, in the search bar, type in: notepad and do not press enter. Instead, right-click on the notepad search result and choose Run as Administrator. Let me know when you have notepad open.
#791 [16:44] <S3rL3g2nd> The notice blog is opened
#792 [16:45] <S3rL3g2nd> what must i now do
#793 [16:46] <S3rL3g2nd> ???
#794 [16:46] <S3rL3g2nd> My notepad is open
#795 [16:47] <S3rL3g2nd> I would appreciate an answer
#796 [16:47] <GreyVulpine> Go up to File -> Open. In the Filename box, type in exactly: %systemroot%\system32\drivers\etc\hosts and press enter.
#797 [16:49] <S3rL3g2nd> and now?
#798 [16:49] <GreyVulpine> Look towards the bottom of the file. You'll see at least two lines that have "mojang" in them. Delete both those lines. Save the file. Change your password on the website. Then attempt to log into the official launcher.
#799 [16:51] <S3rL3g2nd> wait on the notepad in copy this: %systemroot%\system32\drivers\etc\hosts and nothing happens
#800 [16:53] <S3rL3g2nd> is that right?
#801 [16:54] <GreyVulpine> Nope
#802 [16:54] <S3rL3g2nd> I type on file then on new and then I copied it purely
#803 [16:55] * needhelp2buy [webchat@cpe-184-152-102-61.nj.res.rr.com] has joined #minecrafthelp
#804 [16:55] <needhelp2buy> hellooooooo
#805 [16:55] <SkatWay> hi
#806 [16:55] <needhelp2buy> alright
#807 [16:56] <needhelp2buy> lemme break it down for ya
#808 [16:56] <SkatWay> I've been sitting here for 30 minutes and nobody helped me.
#809 [16:56] <SkatWay> its funny
#810 [16:56] * NoNeedToKnow [webchat@196.229.194.42] has joined #minecrafthelp
#811 [16:56] <NoNeedToKnow> hi guys
#812 [16:56] <GreyVulpine> Entirely volunteer-based community support. You're more than welcome to help.
#813 [16:56] <NoNeedToKnow> what is the block that shulker never tp to
#814 [16:57] <needhelp2buy> so anyway buying dis game peepee in butt
#815 [16:57] <S3rL3g2nd> wenn i press on datei it comes new or open or to save or save as,...
#816 [16:57] <needhelp2buy> i need help buying game
#817 [16:58] <needhelp2buy> java addition on windows ten
#818 [16:58] <needhelp2buy> i got java
#819 [16:58] <NoNeedToKnow> i can help you
#820 [16:58] <needhelp2buy> and chrome
#821 [16:58] <needhelp2buy> but when i try to buy it with my account it wont let me
#822 [16:58] <S3rL3g2nd> I type on file then on new and then I copied it purely
#823 [16:58] <NoNeedToKnow> needhelp2buy i can help you add me in discord Orichida#2824
#824 [16:59] <needhelp2buy> i tried debit and credit
#825 [16:59] <S3rL3g2nd> GreyVulpine on my notepade:
#826 [16:59] <S3rL3g2nd> I type on file then on new and then I copied it purely
#827 [16:59] <needhelp2buy> it dont fuckin work
#828 [16:59] <Absol> needhelp2buy: Please keep it civil
#829 [16:59] <needhelp2buy> lol
#830 [16:59] <GreyVulpine> S3rL3g2nd - Don't use new. Use File -> Open
#831 [16:59] <needhelp2buy> sorry
#832 [17:00] <S3rL3g2nd> ohh yes and now
#833 [17:00] <GreyVulpine> S3rL3g2nd - In the Filename box, type in exactly: %systemroot%\system32\drivers\etc\hosts and press enter.
#834 [17:01] <S3rL3g2nd> Yes and then
#835 [17:01] <GreyVulpine> S3rL3g2nd - Look towards the bottom of the file. You'll see at least two lines that have "mojang" in them. Delete both those lines. Save the file. Change your password on the website. Then attempt to log into the official launcher.
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#837 [17:03] * needhelp2buy [webchat@cpe-184-152-102-61.nj.res.rr.com] has joined #minecrafthelp
#838 [17:03] <needhelp2buy> yo
#839 [17:03] <needhelp2buy> any1 there
#840 [17:03] <GreyVulpine> You're in the same channel. you've been joining the same channel the last 3 times
#841 [17:04] <NoNeedToKnow> we are all here
#842 [17:04] <needhelp2buy> frick
#843 [17:04] <needhelp2buy> haha i didnt swear
#844 [17:04] <S3rL3g2nd> No there is mojang
#845 [17:04] <GreyVulpine> S3rL3g2nd - What are the last two lines in that file?
#846 [17:05] <S3rL3g2nd> WindowsCodesRaw and zu-Za
#847 [17:05] * NoNeedToKnow [webchat@196.229.194.42] has quit. (Quit: webchat.esper.net)
#848 [17:05] <S3rL3g2nd> is there
#849 [17:06] <GreyVulpine> S3rL3g2nd - Copy the entire thing to http://paste.ubuntu.com and submit it, then give us the link to it
#850 [17:06] <S3rL3g2nd> there many lines
#851 [17:06] <S3rL3g2nd> and what i copy
#852 [17:07] <GreyVulpine> All of it
#853 [17:07] <S3rL3g2nd> all folders?
#854 [17:07] <GreyVulpine> No. the contents of the hosts file you have open
#855 [17:09] <S3rL3g2nd> I was in the editor then i write the text, this text what you write to me then i go to datei und then open dann on to save
#856 [17:11] <S3rL3g2nd> i dont no what i must do
#857 [17:13] <S3rL3g2nd> ?
#858 [17:13] <S3rL3g2nd> GreyVulpine Can you me a nothe explain what i must do
#859 [17:14] <S3rL3g2nd> nother
#860 [17:14] <GreyVulpine> I don't know how to explain it any clearer
#861 [17:14] <S3rL3g2nd> on the editor
#862 [17:15] <S3rL3g2nd> what must i do
#863 [17:16] * Nesborren [webchat@c213-89-118-109.bredband.comhem.se] has joined #minecrafthelp
#864 [17:16] <S3rL3g2nd> I write this or %systemroot%\system32\drivers\etc\hosts
#865 [17:17] * Lord_of_Life [~Lord@46.217.15.174] has quit. (Quit: Laa shay'a waqi'un moutlaq bale kouloun moumkine)
#866 [17:17] <GreyVulpine> You put that in the File -> Open prompt of notepad
#867 [17:17] * Lord_of_Life [~Lord@46.217.15.174] has joined #minecrafthelp
#868 [17:18] <Nesborren> how can you fix:
#869 [17:18] <Nesborren> an existing connection was forced to shut down the remote host computer
#870 [17:18] <S3rL3g2nd> what is prompt of notepad
#871 [17:20] <GreyVulpine> S3rL3g2nd - How do you open a file in notepad?
#872 [17:21] <S3rL3g2nd> I go on datei and then on open or?
#873 [17:21] <GreyVulpine> Open
#874 [17:21] <Nesborren> do you have notepad++?
#875 [17:22] <S3rL3g2nd> GreyVulpine yes then there is many folders
#876 [17:22] <GreyVulpine> S3rL3g2nd - Do you see the Filename box?
#877 [17:23] * Nesborren [webchat@c213-89-118-109.bredband.comhem.se] has quit. (Quit: webchat.esper.net)
#878 [17:23] <S3rL3g2nd> yes
#879 [17:23] <GreyVulpine> S3rL3g2nd - type in exactly: %systemroot%\system32\drivers\etc\hosts and press enter.
#880 [17:23] * Nesborren [webchat@c213-89-118-109.bredband.comhem.se] has joined #minecrafthelp
#881 [17:25] <S3rL3g2nd> then
#882 [17:25] <GreyVulpine> Do you have the file open?
#883 [17:26] <S3rL3g2nd> yes in this folder isnt anything
#884 [17:26] <GreyVulpine> Copy the whole contents of the file to http://paste.ubuntu.com and give us the link to it
#885 [17:29] <S3rL3g2nd> there isnt anything
#886 [17:29] <GreyVulpine> So, tell me what you've done so far
#887 [17:29] <S3rL3g2nd> There it says, No search results were found
#888 [17:32] * brendan [webchat@75-115-16-186.res.bhn.net] has joined #minecrafthelp
#889 [17:32] <GreyVulpine> Tell me what you've done so far
#890 [17:34] <brendan> I am unable to log into my account. my email address is not getting emails and none of my passwords work. I didnt change anything. I mustve been hacked
#891 [17:34] <GreyVulpine> brendan - Send in a support ticket to Mojang's Customer Support using: https://help.mojang.com/customer/portal/emails/new
#892 [17:35] <brendan> tried that lol
#893 [17:35] <S3rL3g2nd> I'm in the editor give ... and then open the file name, I give back what you have told me and I save that and go to the editor to file and then open, I do not have more
#894 [17:36] <GreyVulpine> brendan - Then all you can do is wait for them to respod
#895 [17:37] <GreyVulpine> S3rL3g2nd - And what did you open?
#896 [17:37] <brendan> rip my account your welcome hacker
#897 [17:37] <S3rL3g2nd> that what i save
#898 [17:37] <GreyVulpine> What did you save?
#899 [17:38] * brendan [webchat@75-115-16-186.res.bhn.net] has joined #minecrafthelp
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#901 [17:39] <S3rL3g2nd> That what I write in the editor
#902 [17:39] <GreyVulpine> What did you write in the editor?
#903 [17:40] <S3rL3g2nd> %systemroot%\system32\drivers\etc\hosts
#904 [17:40] <GreyVulpine> Did you not write that in File -> Open?
#905 [17:41] <S3rL3g2nd> What?
#906 [17:41] <GreyVulpine> Never mind.
#907 [17:42] <GreyVulpine> You don't write %systemroot%\system32\drivers\etc\hosts in notepad
#908 [17:42] <GreyVulpine> You use %systemroot%\system32\drivers\etc\hosts when opening a file
#909 [17:42] * brendan [webchat@75-115-16-186.res.bhn.net] has quit. (Client Quit)
#910 [17:44] <S3rL3g2nd> yes
#911 [17:45] <GreyVulpine> So, what do you see when you open that file?
#912 [17:46] <S3rL3g2nd> nothing#
#913 [17:46] <GreyVulpine> Nothing at all? It's blank?
#914 [17:47] <S3rL3g2nd> yes
#915 [17:48] <GreyVulpine> Then you're not opening the right file
#916 [17:50] <S3rL3g2nd> i dont no i go sleep sorry its late, you help me i come tomorrow back
#917 [17:51] * S3rL3g2nd [webchat@dslb-084-057-169-116.084.057.pools.vodafone-ip.de] has quit. (Quit: webchat.esper.net)
#918 [17:53] * needhelp2buy [webchat@cpe-184-152-102-61.nj.res.rr.com] has quit. (Quit: webchat.esper.net)
#919 [17:53] * PrimedGuardian [webchat@86.111.208.125] has joined #minecrafthelp
#920 [17:53] <PrimedGuardian> Hello
#921 [17:55] <Lurks> hi
#922 [17:58] * Flisch [webchat@p5DF32D84.dip0.t-ipconnect.de] has joined #minecrafthelp
#923 [17:58] <Flisch> Hello?
#924 [17:59] <Lurks> ?
#925 [17:59] <Flisch> I have a question regarding Mojang support.
#926 [18:00] * PrimedGuardian [webchat@86.111.208.125] has quit. (Quit: webchat.esper.net)
#927 [18:00] <Lurks> is it waiting for the respond?
#928 [18:00] * PrimedGuardian [webchat@86.111.208.125] has joined #minecrafthelp
#929 [18:00] <PrimedGuardian> Hi
#930 [18:00] <PrimedGuardian> So I've just got an e-mail from minecraft
#931 [18:00] <Flisch> I sent a ticket regarding my account in March this year and have not heard backf rom them since, even though the website says they are now processing issues from june. So I wodner, how can I message them regarding my ticket (still got a case number).
#932 [18:01] <GreyVulpine> Only way to contact them is through the support form
#933 [18:01] <Flisch> ... Well that didn't work out.
#934 [18:01] <PrimedGuardian> My account password isn't working
#935 [18:01] <Flisch> Should I just send another then?
#936 [18:01] <GreyVulpine> Yes
#937 [18:02] <PrimedGuardian> I've just it multiple times over the course of 1 month and the second after i change it I can't login with my 'invalid' password
#938 [18:02] <PrimedGuardian> changed it*
#939 [18:02] <Lurks> PrimedGuardian do you have any VPN active?
#940 [18:02] <PrimedGuardian> Nope :(
#941 [18:02] <Lurks> are you able to login on the website on your phone?
#942 [18:02] <Flisch> Well, thanks, I suppose.
#943 [18:02] * Flisch [webchat@p5DF32D84.dip0.t-ipconnect.de] has quit. (Client Quit)
#944 [18:03] <PrimedGuardian> Only on the mojang website
#945 [18:03] <PrimedGuardian> Not the minecraft.net
#946 [18:03] <PrimedGuardian> If i press login
#947 [18:03] <PrimedGuardian> Nothing happens
#948 [18:03] <GreyVulpine> ??> PrimedGuardian tools/hjt
#949 [18:03] <Mightyena> PrimedGuardian: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#950 [18:03] <Mightyena> PrimedGuardian: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#951 [18:03] <PrimedGuardian> I'll try thanks
#952 [18:05] * Ben [webchat@c211-30-28-117.rivrw7.nsw.optusnet.com.au] has joined #minecrafthelp
#953 [18:06] * Ben is now known as Guest75442
#954 [18:06] <Guest75442> Hey there, I migrated my account a few weeks back - I can't login to my old account. Asks me to pay for minecraft instead
#955 [18:06] <GreyVulpine> Guest75442 - Send in a support ticket to Mojang's Customer Support using: https://help.mojang.com/customer/portal/emails/new
#956 [18:07] <Guest75442> bugger ... they're so slow to respond. Been 2 weeks since I asked
#957 [18:07] <Guest75442> thanks though
#958 [18:10] * Darkninja2423 [webchat@sd117.montanavision.com] has joined #minecrafthelp
#959 [18:10] <Darkninja2423> Can i buy realms on java without using the minecraft website? Like using a card I buy from the store.
#960 [18:11] * DarkNoddy [~mordi@191.90-149-25.nextgentel.com] has quit. ()
#961 [18:11] <PrimedGuardian> Mightyena THANKS
#962 [18:12] <PrimedGuardian> It worked
#963 [18:12] <PrimedGuardian> @Lurks U too btw :)
#964 [18:12] <Darkninja2423> Uhh, Hello??
#965 [18:14] <Darkninja2423> So like you gonna help me? Thats what this channel is for
#966 [18:16] * Darkninja2423 [webchat@sd117.montanavision.com] has quit. (Quit: webchat.esper.net)
#967 [18:16] * Darkninja2423 [webchat@sd117.montanavision.com] has joined #minecrafthelp
#968 [18:16] * Miranda [webchat@67.213.24.47] has joined #minecrafthelp
#969 [18:17] <Miranda> hello
#970 [18:17] <Miranda> Is there anything I can do to help stop getting Minecraft 1.(version #)(not responding)? This happens on Java version of Minecraft and everything is up to date. It does not matter if I play vanilla or modded both do it. The game does not crash and there is no error. Some days I can play for hours without issues then others ten mins and I have the i
#971 [18:17] <Miranda> ssue. As I have said the game is not crashing, Everything is up to date. I have already tried the normal uninstall/reinstall trick
#972 [18:18] <Darkninja2423> hello
#973 [18:23] * JoeyBird1 [webchat@108-203-158-197.lightspeed.austtx.sbcglobal.net] has joined #minecrafthelp
#974 [18:23] <JoeyBird1> Hi there
#975 [18:25] <JoeyBird1> This is going to sound a bit far fetched. I created my account 6-7 years ago, and unfortunately had to delete my email associated with my account 4-5 years ago. I wanted to change the email associated with my account, but because I created the account several years ago, I only remember 2 of the 3 answers to the security questions.
#976 [18:26] <Darkninja2423> Im trying to buy realms on java edition and It keeps on saying error and cant complete your purchase. Can I buy a card at a local store and do it that way? Help please.
#977 [18:26] <GreyVulpine> Darkninja2423 - No you cannot
#978 [18:27] <Darkninja2423> Do you have any help on how to get around the error messages?
#979 [18:27] <GreyVulpine> Different card?
#980 [18:28] <Darkninja2423> Would a gift card work?
#981 [18:28] <GreyVulpine> No
#982 [18:29] <Darkninja2423> dang
#983 [18:29] <Darkninja2423> so a different card may work?
#984 [18:29] <GreyVulpine> Perhaps
#985 [18:31] <Darkninja2423> Okay thank you
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#987 [18:43] * xeryl [webchat@68-170-35-225.mammothnetworks.com] has joined #minecrafthelp
#988 [18:44] <xeryl> Hi! I can't log into my account because I can't answer the security questions and cannot reset them; because the email i used to create the account was terminated and I need to migrate the email on the account, but cannot. Can someone please help?
#989 [18:46] <GreyVulpine> xeryl - Send in a support ticket to Mojang's Customer Support using: https://help.mojang.com/customer/portal/emails/new
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#993 [18:48] * Kieran is now known as Guest91184
#994 [18:49] <Guest91184> Hi i just got sent here by micro soft because it says my code for windows 10 have already been redeemed but i know it hasnt
#995 [18:53] * Nelly [webchat@142-196-125-35.res.bhn.net] has joined #minecrafthelp
#996 [18:55] <Nelly> i purchased a minecraft account back in 2010 when it was still in beta form. i have not played on it in quite a while and wanted to pick it up again. this is a new computer, so i have not played from this computer yet. i registered with an email address. i do not remember my password or username. just the email that i used. can anyone assist me?
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#998 [18:59] <Lurks> Nelly you'll have to contact mojang support to get your details, which will require your transaction ID or gift code as proof of ownership then you need to migrate your account to a mojang account then you can login
#999 [19:00] <Nelly> they can't use my email to see that i already have an account?
#1000 [19:01] <GreyVulpine> Nope
#1001 [19:11] <Nelly> ok i have that information now. my transaction ID from a very long time ago. how do i contact support?
#1002 [19:11] <Nelly> when i try to do it i keep getting referred to another article
#1003 [19:12] <GreyVulpine> Read the prompt when you submit the ticket
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#1005 [19:40] * Mano [webchat@ool-1892c623.dyn.optonline.net] has joined #minecrafthelp
#1006 [19:40] <Mano> Hi i was wondering if there is any way to get a refund
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#1008 [19:46] * IceyShot [webchat@67.216.42.109] has joined #minecrafthelp
#1009 [19:47] <IceyShot> I'm trying to join a Server but i get this error: io.netty.channel.abstractchannel$annotatedSocketException
#1010 [19:47] <IceyShot> The Server Address is 50219
#1011 [19:47] <IceyShot> The Server Address is 50219
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#1014 [20:05] <Valin> I need help my Minecraft account has no email
#1015 [20:06] <Valin> How do i add an email to a minecraft account without one?
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#1018 [20:15] <RhetCotter> When I try to download Minecraft the launchers says" error cannot access this file because it is being used by another process"
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#1020 [20:34] * JP10_BR [webchat@177.158.171.239.dynamic.adsl.gvt.net.br] has joined #minecrafthelp
#1021 [20:34] <JP10_BR> when i start minecraft a white screen appears in windowed mode. When I open to full screen the white screen is centered and the rest is black. The menu music is playing. All my drivers are up to date and also the (64 bits) java.
#1022 [20:35] * Kerryn [webchat@ip-150-107-174-45.kinect.net.nz] has joined #minecrafthelp
#1023 [20:36] <JP10_BR> when i start minecraft a white screen appears in windowed mode. When I open to full screen the white screen is centered and the rest is black. The menu music is playing. All my drivers are up to date and also the (64 bits) java.
#1024 [20:36] <Kerryn> Hey, I've have this issue when attempting to open up LAN. This is the message I get "io.netty.channel.AbstractedChannel$AnnotatedSocketException: Network is unreachable: no further information:"
#1025 [20:42] * Dilli [webchat@cpe-210.wkybb.net] has joined #minecrafthelp
#1026 [20:42] <Dilli> Can't install Java anymore
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#1029 [20:44] <Blade43434334> Hello, I'm trying to restart my 3 passwords because for some reason... my account Doesn't recognize the pc. I send for Emails but I'm not getting them.
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#1035 [20:55] <Squid> Hello, yesterday while I was playing, I was adjusting some video settings, and I accidentally pressed something which caused my fullscreen to have black bars on either side of the screen. The quality of the game seemed to go down as well. I've tried reading a bit online and I turned VSync off as well as tried to adjust the GUI Scale but nothing see
#1036 [20:55] <Squid> ms to bring it back to the way it has been. Does anyone know what could be the issue?
#1037 [20:56] <mattym> Squid, Do you know how to get to your .minecraft folder?
#1038 [20:57] <Squid> No
#1039 [20:57] * Tej [webchat@c-98-229-189-246.hsd1.ny.comcast.net] has joined #minecrafthelp
#1040 [20:58] <Tej> I accidentally bought the Java edition and I want to return it to get Bedrock. How can I return it?
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#1042 [20:59] <mattym> ??> Tej account/send-email
#1043 [20:59] <mattym> Squid, Is it on a Windows or Mac PC?
#1044 [20:59] <mattym> Tej, One moment.
#1045 [21:00] <Squid> Mac
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#1047 [21:00] <mattym> Tej, See the info here. https://help.mojang.com/customer/portal/articles/359338
#1048 [21:00] <JP10_BR> when i start minecraft a white screen appears in windowed mode. When I open to full screen the white screen is centered and the rest is black. The menu music is playing. All my drivers are up to date and also the (64 bits) java.
#1049 [21:00] <mattym> Squid, Ok just a moment
#1050 [21:01] <mattym> Squid, First, open up the Terminal app found in Applications > Utilities > Terminal. Enter the following command into the terminal: open ~/Library/Application\ Support/minecraft
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#1052 [21:01] <Tej> I just want a refund of my purchase. That website does not make it happen. Who do I need to contact to get my money back?
#1053 [21:02] <GreyVulpine> Tej - Send in a support ticket to Mojang's Customer Support using: https://help.mojang.com/customer/portal/emails/new
#1054 [21:02] <mattym> JP10_BR, Any chance you did a reinstall after any driver updates?
#1055 [21:03] <Tej> I just purchased the game about 2 minutes ago.... I don't believe I did
#1056 [21:03] <JP10_BR> no
#1057 [21:03] <Squid> I opened the folder
#1058 [21:04] <JP10_BR> i think it all began when i updated my video driver
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#1061 [21:05] <mattym> Squid, Ok, keep that folder open, but make sure the game is closed. There should be a text file in that folder called options.
#1062 [21:05] <mattym> Squid, Delete that options file and restart the game. All the settings should be back to default.
#1063 [21:06] <Squid> That worked. Thank you so much
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#1069 [21:35] * Absol kicked yoshithemajor from #minecrafthelp (Reason: oshithemajor :Keep it civilized, you are just a human being)
#1070 [21:36] * Yoshi [webchat@50.45.14.157] has joined #minecrafthelp
#1071 [21:37] <Yoshi> So I changed my username from yoshithemajor to Angle506 over 37 days ago. NameMC reports that the username is available, but when I try to change it back it reports as not being available. Is there any way how I can change it back to what it was?
#1072 [21:37] <Absol> Yoshi: Please keep it civil
#1073 [21:37] <Yoshi> So I changed my username from yoshi the major (minus the spaces) to Angle506 over 37 days ago. NameMC reports that the username is available, but when I try to change it back it reports as not being available. Is there any way how I can change it back to what it was?
#1074 [21:38] <mattym> Yoshi, See how our system tagged the name as an offensive word? Chances are the Mojang system is doing the same, its likely locked out.
#1075 [21:43] <Yoshi> I've had it as that username since mid 2015, why would it now be locked out?
#1076 [21:44] <mattym> Yoshi, Because it is.
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#1081 [22:21] <bootshere> i am having an issue to reset my password
#1082 [22:22] <bootshere> login and request password reset buttons are not working on the website
#1083 [22:27] * ethan [webchat@default-rdns.vocus.co.nz] has joined #minecrafthelp
#1084 [22:27] <ethan> my account will not let me log in
#1085 [22:29] <ethan> i have just redeemed minecraft java edition and it will not let me log in to play minecraft
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#1093 [22:37] <bootshere> same with me
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#1101 [22:55] <Erica> hello, im trying to buy them game but for the last 3 days its been saying there is an error, my card works just fine, and im unsure of why it wont take the money
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#1103 [23:00] <TheSquirtleKing> Yo can someone help me
#1104 [23:01] <TheSquirtleKing> I emailed Mojang August 23 and they still havent replied
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#1108 [23:14] <Chenrezig> Minecraft removed from my accound WITHOUT NOTICE via email
#1109 [23:15] <Chenrezig> I migrated my mojang account in 2016-02-14 14:23 and played very well
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#1112 [23:18] <hbrow86> how do i refund my game? Minecraft Java edition
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#1116 [23:49] <eldurain> can´t pay realms
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